3 minute read
Resident DIY repair trial
from Home Matters English
by ClwydAlyn
YOUR NEWS DIY RESIDENT REPAIR SERVICE
OFFICIALLY LAUNCHED!
A few months ago we shared with you our plans to run a pilot scheme that allowed members from Influence Us to complete their own minor repairs in their own homes.
As part of the trial, residents who joined in were given the opportunity to carry out basic repairs themselves and ClwydAlyn provided them with the materials where required.
It gave those trialling the pilot the opportunity to beat the queue and avoid the waiting times to sort out those small jobs.
Following their feedback it has been agreed that the DIY Resident Repairs scheme will be rolled to all ClwyAlyn residents.
ClwydAlyn’s Operations Manager, Carl Taylor said: “ The initiative was suggested by a member of the Resident Committee, offering residents the opportunity to complete basic repairs themselves, with us providing them with the materials or parts either delivered or arranged to be collected.
“ The initial pilot was a great success with members from the Residents
Committee and Influence Us carrying out small DIY tasks they had in their homes whilst feeding back on their experiences to us.”
Gemma Minards is one of our residents that took part in the pilot and carried out several repairs in her garden.
She said: “ It was so simple. I took photos of the minor repairs that needed doing to my garden gate and fence and sent them to a member of the Maintenance Team.
They then provided me with the parts
I needed and after the parts arrived it took me about 20 minutes to fit 2 hinges and a lock on my gate, and my husband repaired the fence.
“ All the parts I received were correct, and for me the service was very convenient, not having to wait in for staff to do the repairs, which suited me as a mother of 3 young children. I also got my repair done quickly!
“ This was a great experience for me, and I was happy to take part in the pilot. I was impressed with how quickly the Maintenance Team responded to my initial self-repair request and I’m proud of what I’ve achieved on my own.
I really think this will give people the confidence to carry out more of their own small repairs in their homes. “
DIY RESIDENT REPAIR SERVICE
Carl Taylor added: “ The Maintenance Team is always busy and throughout the year the demand on this service can vary depending on a variety of things such as bad weather.
This means our residents may have to wait a bit longer than we’d like in order to get a repair done.
By completing your own minor repairs, you can reduce the time you wait for a repair to be carried out and you can carry out the repair at your own convivence. In some cases, this might reduce the need for you to take time off work to allow the repairs team access.
If you are interested in completing your own self repair, please get in touch with ClwydAlyn’s Contact Centre on 0800 1835757 where a member of the team will talk you through the process.
