Digital Edition of Presby Bulletin - 10/2/2015

Volume 10

Issue 20 October 2, 2015

PRESBYbulletin Penn Presbyterian Medical Center

BE SOMEBODY’S UMBRELLA PPMC CELEBRATES PATIENT EXPERIENCE WEEK In 2014, CPUP launched Patient Experience week, a week dedicated to raising awareness about the importance of service excellence, and recognizing and rewarding employees for the important work they do all year long to improve our patients’ experience.

This year, the weeklong celebration expands to the entire health system. Throughout the week, activities will serve as an opportunity to appreciate the full breadth of the clinical team, and refocus on the perspective of the patients who are at the heart of the care we provide every day. Events taking place each day will focus on different theme that is part of the patient experience.

Monday, October 5: Patient experience story telling Tuesday, October 6: A Perfect “10” Visit or Stay

All Employee Meetings Be sure to attend an All Employee Meeting to learn more about PPMC and the Health System and have your questions answered by hospital leaders. Sessions are held three times a month for one hour and take place in various locations throughout our campus. Please check your email monthly for locations.

OCTOBER, 2015: Wednesday, October 14 11:30am & 3:30pm Friday, October 16 2:00am

NOVEMBER, 2015:

Wednesday, October 7: Teamwork Thursday, October 8: Hardwiring Service Excellence into our Culture Friday, October 9: Coordinated and Compassionate Care PPMC leadership encourage faculty and staff to participate in games throughout the week to earn healthy rewards points, and complete challenges to help PPMC win the Penn Medicine GOLD prize, which will be awarded to the entity with the highest percentage of staff participation.

For more information on the schedule of events and how you can help earn points for PPMC, please see the Presby Bulletin online.

Wednesday, November 11 11:30am & 3:30pm Friday, November 13 2:00am

DECEMBER, 2015: Wednesday, December 9 11:30am & 3:30pm Friday, December 11 2:00am

NOW

OPEN!

The new Cupp Lobby expansion and concourse connecting to the Pavilion for Advanced Care is officially open, and with it comes a few changes: • Outpatient Lab & Registration for Outpatient Medical Imaging – CT, MRI & X-Ray has moved. The new patient entrance can be accessed from the Concourse.

• The service side lobby access to Cupp elevators will remain open on the 1st floor Cupp.

• Patient access to the Pavilion for Advanced Care and the new Outpatient Lab and Registration should be through the Concourse.

• The former Outpatient Lab & Registration for Outpatient Medical Imaging space will be demolished to make way for the new home of Ultrasound and CT inpatient holding and another staff access hallway that will connect from the PAC service elevators/back entrance to the Trauma Unit through to Wright Saunders on the 1st floor.

Coming Soon!

Construction on the new Freshii café is nearing completion! The eatery, which is located in the new Cupp lobby expansion, will be open to patients, visitors and staff, as well as the general public, later this month. PPMC leadership elected to open a Freshii franchise location to provide more fresh and healthy meal options. The menu includes custom-made green wraps, salads, quinoa bowls, and fresh pressed juices. The Atwood Café will continue normal operations, and will remain Presby’s main cafeteria.

Nominations for Master Clinician Launched in 2013, the Academy of Master Clinicians recognizes those Penn Medicine clinicians who exemplify the highest standards of clinical excellence, humanism and professionalism. To date, 36 physicians have been selected through a rigorous nomination and review process. They have met monthly to focus on important issues for Penn Medicine and to develop innovative programs to benefit medical students, residents and faculty and to provide exceptional patient care.

Nominations for the next class of Master Clinicians are now being accepted. Any Penn Medicine employee can nominate a physician for the Academy. Active practice clinicians at all Penn entities, including those at CHOP and the Veteran’s Affairs Medical Center, are eligible, with the exception of department chairs. Learn more about the program and the nomination process. Nomination packets should be sent electronically to Victoria Mulhern at vmulhern@exchange. upenn.edu by October 7.

Stay tuned to upcoming issues of the Bulletin for more information!

Contact Us: Katie Delach | katie.delach@uphs.upenn.edu | http://news.pennmedicine.org/inside/presbybulletin/