Volume 13
Issue 5
May 2014
SYSTEMnews `` Charlotte Martin proudly displays the certificate she received for completing the IMPaCT Primary Care six-month program. With her is community health worker Irene Estrada who helped Martin reach the goal of lowering her blood pressure.
Creating a P O S I T I V E
IMPaCT
When you know what you did worked, it feels really good. I’ve always liked helping people meet their goals. Now what I do makes a huge difference, with their health.
CEO’s corner Ralph W. Muller
CEO, University of Pennsylvania Health System Delivering advanced patient care throughout the Health System requires a true all-group effort. A vital cog in that effort is the outstanding work of our information services team — a powerful blend of technical experts and research and clinical end-users dedicated to enhancing human health. Penn Medicine IS is committed to helping our clinicians and researchers bring new ways of healing to life. By expanding the ways patient information and research data are transmitted and used, our IS experts are helping provide new pathways to a healthier future. Here are some of the ways they’re doing so. PennOmics is a research data warehouse that consolidates information previously housed in several different data sources. Researchers can use the platform to analyze patient populations and identify correlations between genes and certain diseases and test hypotheses. PennOmics also allows clinicians to tailor their care decisions by comparing patients within a population to each other. For example, by evaluating individuals with similar medical profiles, a physician might conclude that one blood pressure medication would be more effective than another. Clinical dashboards, designed in-house at Penn, are visual displays with detailed charts and bar graphs providing data for informed decision-making about patient care. Dashboards are available for a host of topics including cardiovascular matters, cancer, infection control, and diabetes management. As an example, the anticoagulation dashboard maintains data on clinical visits and critical blood-values on thousands of patients. It alerts physicians and nurses to reschedule patients who miss appointments for blood tests. And by providing immediate access to blood-test results for patients, the dashboard helps ensure accurate, potentially lifesaving care.
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Inside The Envelope...Please!.............2 Penn Medicine@Work..............3 NEWSmakers.............................4
Charlotte Martin now takes twice as long to do her food shopping as before. “My ride doesn’t wait any more. He tells me to call when I’m in line!” But it’s not due to a physical disability. She’s reading nutrition labels on almost everything she puts in her cart, making sure nothing has a high-sodium content…and that Irene Estrada, her community health worker, would approve. “Every time I look up, there’s Irene looking over my shoulder!” she said, jokingly. While Estrada doesn’t really come on these shopping trips, what she has been teaching Martin has clearly made an impression. “I never paid attention till now,” Martin said. “I was on three medications for my blood pressure but since it’s dropped and stayed low, I’m on two…and I’m planning on getting down to one! This turnaround in behavior resulted from Martin’s participation in Penn Medicine’s IMPaCT (Individualized Management for Patient-Centered Targets) program, which helps low-income patients with multiple chronic diseases stay out of the hospital. Partnering with specially trained community health workers, IMPaCT provides tools to help patients overcome the barriers to getting — and staying — healthy.
How Can We Help You Stay Healthy? IMPaCT comprises two distinct models, both of which work with at-risk patients from five areas in West and Southwest Philadelphia identified as “hot spots” for chronic disease and high readmission rates. One focuses on the transition from hospital to home; the other, of which Martin is a part, works with outpatients. Penn researchers relied on feedback from these patients to create IMPaCT. “We basically asked them, ‘What makes it hard for you to stay healthy?’” said project manager Casey Chanton, MSW. Based on responses to several questions, they decided to use community health workers from the patients’ own communities, “people they can relate to,” Chanton said. “CHWs are ‘natural helpers’ in their own communities. They have good listening skills and are nonjudgmental, patient and kind.” The CHW helps patients navigate complex social services and health systems to reach their goals. They undergo one month of training to equip them with the necessary tools and skills to help patients. For example, they learn how to set patient-centered goals and motivate patients to change a health behavior. They also learn ways to help with the challenges of daily life, such as getting food, housing, child care and transportation. “If we don’t address these basic needs, how well can patients focus on their health needs?” Estrada said.
Safe Transitions from Hospital to Home In the Transitions model, which was recently studied in a randomized trial, CHWs connect with hospitalized patients and continue to partner with them for two to three weeks after discharge. “They’re a bridge between inpatient care and their outpatient clinic and home care,” Chanton said. A top priority, Chanton said, is finding a convenient primary care practice at the place of their choice and addressing barriers that make it hard to get there. For example, during the initial community interviews, “patients told us they use the ER because they lack childcare, money for clinic co-pays or don’t have transport to the outpatient clinic.” Transitions CHW Cheryl Garfield sees her patients daily through hospitalization and then discharge, helping with barriers to health, such as stable housing, childcare, or access to food, and making sure they understand discharge instructions and can get their medications. Once patients returns home, she calls or visits a few times a week — or more — depending on their situation.
New Kiosks Improve Patient Satisfaction................................5 Outreach Efforts Help African Patients.......................................5
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Awards and Accolades.............6
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