Harassment Advisor Training 1 -2 Day Course (up to 12 Delegates)
COURSE INFORMATION BROCHURE
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Harassment Advisor Training For up to 12 delegates
Course Suitability
Method
Pre Course Questionaire
Feeling bullied or harassed, or being accused of
We can provide one or two day training programmes,
Prior to training delivery, we issue a pre-course
harassment, can be an emotional and upsetting
depending on the level of skill and experience of
questionnaire to ensure that we fully understand
experience. Access to early support is a critical part
your advisors. This programme equips delegates
the issues delegates face and what they would like
of a strong anti-bullying policy. This course will
with the skills and confidence to effectively listen
to achieve during the course. This also helps to raise
help nominated harassment advisors develop their
actively, remain impartial, build rapport and provide
delegates’ engagement in the course.
listening skills, empathy, impartiality and ability to
support for a wide range of people who may be upset,
talk through options when people are experiencing
frustrated and stuck. The course includes challenging
bullying and/or harassment. It also ensures that
self-awareness and knowledge content, practical
harassment advisors have the knowledge, skills and,
skills work in role plays, case studies and small group
importantly, the confidence to effectively support
discussions
the workforce.
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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Course Outcomes and Benefits We work in partnership with you to identify the required learning objectives for each course. Typically, this includes a scoping conversation with the necessary stakeholders. People who attend the course will: • Gain an understanding of equality, diversity and human rights • Gain a deeper understanding of the different types of discrimination, with specific reference to harassment, victimisation and bullying • Recognise how beliefs, values and attitudes impact on bullying and harassment behaviour • Understand how to spot intentional/unintentional harassment • Be clear about the role of an advisor • Discuss how best to encourage best practice as an advisor and know when and how to escalate issues • Develop the skills and confidence for sensitivity, coaching and support • Gain active listening and rapport-building skills • Be able to create a supportive, safe and confidential environment • Be able to manage challenging interactions impartially, with empathy and understanding
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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Course Outline CONTENTS WILL INCLUDE:
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• General introduction – remind people of ground rules and the importance of enabling listening in the groups • The policy/legal framework
ALL PARTICIPANTS WILL GET:
• What constitutes bullying behaviour? • What impact does bullying have on individuals? • What impact does bullying have in an organisation? • Policy definitions – bullying, harassment, victimizsation and malicious allegations • The advisor’s role • Setting up a contact session – building rapport, creating a safe environment • Role plays – Active listening, reflective listening, questioning techniques, identifying issues and needs • Handling upset and challenging interactions • Coaching skills for advisors – talking through options, working with stuck situations
• Access to phone support on related course issues from People Resolutions for three months after their training. • Access to People Resolutions’ on-going developmental materials and activities, including best practice documentation and templates, white papers, webinars, our blog and growing on-line resource material.
• When to escalate • On-going support • Course close, evaluation and planning for the future
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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Why People Resolutions? Highlight Benefits All of our programmes: • Contain immediately usable skills and strategies to alter thinking, raise awareness and change behaviour • Contain unique People Resolutions content • Are customised to your organisation’s policies, processes and cultural context - see later for more information • Come with free telephone support • Can be blended with pre and post-course learning material (including e-learning) to maximise the effectiveness of each programme - see later for more information • Can be delivered anywhere in the UK • Have a dedicated Project Manager to support you • Include course evaluations and recommendations • Can be supported by expert mentoring for specific cases and ongoing - see later for more information • Sit alongside our ‘Resolution Hub’ – An expansive collection of free, downloadable resources, including white papers, blog posts, webinars, skills tips, scripts for effective conflict management, conflict resolution Q&A and much more. • Conclude with a Resolution Readiness Review - an informal workshop (face-to-face or online) with key organisational stakeholders to help plan and implement a constructive, creative and collaborative approach to conflict resolution at work. The review will help you get the most out of conflict resolution, mediation and investigation strategies.
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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Why People Resolutions? Experienced Trainers
Expert Mentoring and Ongoing support
Our programmes are run by professional trainers who:
Additionally, People Resolutions experts can provide:
• Have conducted relevant training for many years
• Expert mentoring during individual cases e.g. mediation, investigation, etc.
• Are excellent facilitators as well as technical experts
• Online or face-to-face refreshers, continuing practice sessions or an
• Are members of appropriate professional bodies with relevant qualifications
ongoing support package
• Bring a wealth of practical experience and insight into the training room to bring materials to life and engage delegates
Contact us about the costs for these support services.
• Combine knowledge with practical, organisation-specific application through case studies, role plays, interactive discussion and scenarios.
Customised Learning Material
Blended Learning and E-Learning
We will work with you to design a bespoke learning event, taking into account aspects
People Resolutions will work with you to create the maximum learning
such as organisational culture, issues and behaviours relevant to your organisation’s
opportunity by using a blended learning approach. We already have some
environment, policies and procedures. Our training delivery is backed up with tried
online material which we can weave into courses, and we can create content to
and tested investigation processes, materials and standards. All casework material
be used within your own e-learning framework and provide tailored webinars,
and content is customised to your needs.
video tips, scripts and investigation guides. People Resolutions also has links with specialist e-learning partners to assist us in producing practical knowledge or skills-based e-learning materials.
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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Please get in touch for more information and details of pricing
0845 600 8851 www.peopleresolutions.com information@peopleresolutions.com @Peopleres
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com