People Resolutions Course Information- Workplace fraud investigation training

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Workplace Fraud Investigation Training 2 Day Course (up to 12 delegates)

COURSE INFORMATION BROCHURE


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Workplace Fraud Investigation Training Course suitability

Method

Pre-Course Questionaire

Fraud investigations carry with them an additional

Our 2 day programme covers an advanced level

Prior to training delivery we issue a pre-course

risk to organisations if they do not follow the correct

of knowledge, process skills, note taking and

questionnaire to ensure that we fully understand the

procedure or are not completed in a robust manner.

report writing ability. Some intermediate work on

skills / experience that your investigators have, the

The consequences of a poor interview or producing

interpersonal skills is also covered. Some experience

issues your investigators face and what they would

inaccurate conclusions can be significant to both the

of investigation is desirable.

like to achieve during the course. This also helps to

individual in question and the organisation. Our two

raise delegates’ engagement in the course.

day fraud investigations programme takes delegates through a path of understanding what constitutes fraud from a legal perspective through to evidence gathering, interviewing skills, analysing the facts and producing a ‘bullet proof’ report – all vital steps in conducting a robust fraud investigation. Course aimed at senior managers, anyone who might be conducting a fraud investigation.

Tel. 0845 600 8851

www.peopleresolutions.com

information@peopleresolutions.com


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Course Outcomes and Benefits We work in partnership with you to identify the required learning objectives for each course. Typically this includes a scoping meeting with the necessary stakeholders. Our standard learning objectives include: • Understanding the role, skills and challenges of a fraud investigator • Understanding the process of a robust fraud investigation • Appreciating the importance of impartiality and confidentiality • Conducting case preparation (includes developing a Terms of Reference) • Consideration of different types of evidence • Awareness of stakeholder management during the investigation process • Understanding key legislation requirements in order to ensure compliance • Ability to analyse and weigh evidence in line with a clear and accurate Terms of Reference and Summary of Allegations • Complete a thorough and robust report

Tel. 0845 600 8851

www.peopleresolutions.com

information@peopleresolutions.com


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Course Design and Outline Course Design

Course Outline

We will work with you to design a bespoke learning event,

• The legal context behind internal fraud

taking into account aspects such as organisational culture,

• The business case for tackling fraud – mitigating risk

issues and behaviours relevant to your environment, policies

• The reasons why employees commit fraud

and procedures. We create excellent, practical relevant content

• Defining roles and responsibilities

based on effective models of working which enables effective

• How to adopt a ‘mindful’ approach to dealing with staff fraud

learning. We also encourage exchange of best practice and

• Stakeholder management

existing knowledge.

• The process for an effective investigation • Basic standards and principles for evidence • Blockages and problem solving – what can supporting HR Managers do to act positively to prevent fraud?

Tel. 0845 600 8851

www.peopleresolutions.com

information@peopleresolutions.com


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? Post Course Information Post Course Support

Post Course Assessment and Development

All participants on the training will get:

In addition to our standard post-course support, we can offer optional developmental coaching. This is designed to complement the content

• Access to phone support on related course issues from People

of the training programme, whereby delegates’ newly-acquired

Resolutions for a year after their training.

proficiency is assessed and we help solidify the learning through oneto-one feedback coaching.

• Access to People Resolutions on-going developmental materials and activities including best practice documentation and templates; white

Typically, delegates are asked to submit an investigation report from

papers; webinars; our blog and growing on-line resource material.

a simulated exercise, which is reviewed by a skilled and experienced investigations trainer, for QA and feedback. Following this, the trainer delivers one-to-one feedback to the individual on how they can improve their report writing skills.

Tel. 0845 600 8851

www.peopleresolutions.com

information@peopleresolutions.com


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Why People Resolutions? Highlight Benefits All of our programmes: • Contain immediately usable skills and strategies to alter thinking, raise awareness and change behaviour • Contain unique People Resolutions content • Are customised to your organisation’s policies, processes and cultural context - see later for more information • Come with free telephone support • Can be blended with pre and post-course learning material (including e-learning) to maximise the effectiveness of each programme - see later for more information • Can be delivered anywhere in the UK • Have a dedicated Project Manager to support you • Include course evaluations and recommendations • Can be supported by expert mentoring for specific cases and ongoing - see later for more information • Sit alongside our ‘Resolution Hub’ – An expansive collection of free, downloadable resources, including white papers, blog posts, webinars, skills tips, scripts for effective conflict management, conflict resolution Q&A and much more. • Conclude with a Resolution Readiness Review - an informal workshop (face-to-face or online) with key organisational stakeholders to help plan and implement a constructive, creative and collaborative approach to conflict resolution at work. The review will help you get the most out of conflict resolution, mediation and investigation strategies.

Tel. 0845 600 8851

www.peopleresolutions.com

information@peopleresolutions.com


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Why People Resolutions? Experienced Trainers

Expert Mentoring and Ongoing support

Our programmes are run by professional trainers who:

Additionally, People Resolutions experts can provide:

• Have conducted relevant training for many years

• Expert mentoring during individual cases e.g. mediation, investigation, etc.

• Are excellent facilitators as well as technical experts

• Online or face-to-face refreshers, continuing practice sessions or an

• Are members of appropriate professional bodies with relevant qualifications

ongoing support package

• Bring a wealth of practical experience and insight into the training room to bring materials to life and engage delegates

Contact us about the costs for these support services.

• Combine knowledge with practical, organisation-specific application through case studies, role plays, interactive discussion and scenarios.

Customised Learning Material

Blended Learning and E-Learning

We will work with you to design a bespoke learning event, taking into account aspects

People Resolutions will work with you to create the maximum learning

such as organisational culture, issues and behaviours relevant to your organisation’s

opportunity by using a blended learning approach. We already have some

environment, policies and procedures. Our training delivery is backed up with tried

online material which we can weave into courses, and we can create content to

and tested investigation processes, materials and standards. All casework material

be used within your own e-learning framework and provide tailored webinars,

and content is customised to your needs.

video tips, scripts and investigation guides. People Resolutions also has links with specialist e-learning partners to assist us in producing practical knowledge or skills-based e-learning materials.

Tel. 0845 600 8851

www.peopleresolutions.com

information@peopleresolutions.com


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If you would like to find information regarding the price of this service or if you are looking to support your investigators on a more general basis, please contact us to discuss your options.

0845 600 8851 www.peopleresolutions.com information@peopleresolutions.com @Peopleres


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