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Workplace Investigator Training 4 Day Open Course (for up to 8 delegates to allow for intensive skills practice and coaching)
OPEN COURSE INFORMATION BROCHURE
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Workplace Investigator Training 4 Day Course -3 days face-to-face plus 1 day online report writing activity and assessment (post course)
About the Course
Who Should Attend
People Resolutions is running a public programme for those seeking a
The Workplace Investigator is aimed at middle and senior managers, and
Workplace Investigator qualification from the UK’s leading workplace
HR and Equality and Diversity staff who may get assigned workplace
investigation specialists. The course is specifically designed to improve
investigations under grievance and disciplinary, customer service, equality
delegates’ quality of investigation practice - including methodology, evidence
and diversity, conduct and capability or other workplace procedures.
gathering, interviewing and report writing. Workplace investigators need to have sufficient standing and authority The programme consists of three intensive face-to-face training days and a
in the organisation to independently manage the process, the parties and
one-day online report writing activity that will enable you to plan and manage
any challenges which emerge. We train individual investigators to be fair,
a fair, rigorous investigation process, stay impartial and manage the parties
rigorous, consistent and to maintain a high level of communication skills
and their representatives.
under pressure. People Resolutions’ investigation work is guided by our national standards which require investigators to be highly capable, with a
Our training delivery is backed up with tried and tested investigation
wide range of people and process skills. Workplace investigation can be a
processes, materials and standards. People Resolutions will enable you to
disruptive, difficult process and needs to be handled with care and sensitivity.
deliver a high quality investigation service across a wide range of casework with managers and staff at all levels.
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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Further Information 5 days (35 Hours plus 4 hours online coursework)
Dates and Location:
Price:
Number of Delegates:
London
ÂŁ875.00 plus VAT
Up to 8 per course to enable intensive skills practice and coaching
4th, 5th and 6th January (Exact venue TBC)
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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Getting the Qualification and Assesment Getting the Qualification and Assessment:
For the ILM Accredited Course:
In order to pass this course, participants need to:
Each learner builds up a portfolio of evidence during the training which will then be sampled and verified internally. A sample is then sent to be
• Complete pre-course work to the desired standard and submit by the
externally verified by the Institute of Leadership and Management. When
course deadline
the evidence is deemed to have met the required standards, learners are
• Participate in and contribute to small group activities on investigation
certificated as having completed the programme successfully.
planning, note taking, analysis of evidence and conflict facilitation skills • Complete assessed role plays to the desired standard
People who attend the course will receive skills coaching and support from
• Complete a post-course report writing activity to the desired standard
our experienced investigation practitioner / trainer. If people are falling
and submit by the course deadline
below the desired standard, they will have the opportunity to build their skills and capability. Motivational and developmental feedback is given, based on clear learning competencies. Ongoing assessment takes place throughout the course, and a final assessment will be given to each participant (initially verbally, but also in writing).
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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Course Features Learning Objectives: People who attend the course will be able to:
People who attend the course will be able to:
• Understand the role and skills of an investigator
• Actively listen, plan questions for different interviews and use probing and funnel
• Gain a broad awareness of employment legislation and understand the relevant
questioning techniques
aspects needed for their specialist role
• Build confidence and capability in how to handle difficult situations during
• Understand relevant policies, including grievance and disciplinary, and the
workplace investigations
investigator’s role within them and the rights of all parties involved
• Be aware of their own biases and prejudices, be able to identify bias and prejudice
• Understand and be able to work to the FAIRER investigation model
in others and remain impartial
• Demonstrate their ability to plan, manage and organise a confidential investigation
• Understand various methods of note taking, transcribing and structuring records
promptly and thoroughly and within policy and procedural guidelines
of interview
• Work with parties and key stakeholders to scope and set Terms of Reference for
• Demonstrate the application of the required skills and competencies in a
an investigation
simulated investigation interview
• Appreciate the importance of impartiality and deliver a fair, rigorous and effective
• Understand and apply methods of gaining, analysing and evaluating evidence
investigation
• Identify findings and produce a written investigation report
• Liaise and build rapport with a wide range of parties, witnesses and other
• Understand and be able to work with issues of equality and diversity and bullying
participants
and harassment.
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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Agenda Day 1
Day 2
UNDERSTANDING WORKPLACE INVESTIGATIONS
WORKING WITH THE PARTIES AND WITNESSES
Preparation, planning, getting the investigation underway
Skills practice and interaction
• Investigation in your workplace – key principles, roles, responsibilities,
• Managing upset and aggression – defusing aggression, handling the
values
‘Drama Triangle’, maintaining impartiality under pressure
• Understanding the context – legislation, policy, the purpose of
• Interviewing the parties – role plays
investigation
• Preparing to interview witnesses – interviewing witnesses – role plays
• Attributes of a workplace investigator – outline of skills, role, challenges
• Managing other participants
• An overview of the investigation process
• Reflecting on the evidence and reviewing the investigation
• Working to the principles of the FAIRER model of investigation • Setting up and planning an investigation • Scoping and Terms of Reference • Note taking • Getting ready for interviews – planning questions, active listening
techniques, building rapport
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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Agenda Day 3
Day 4
EFFECTIVE REPORT WRITING
POST COURSE DAY
Appeals and hearings
• Different types of evidence
Report-writing activity and assessment
• Online report writing activity individually assessed by trainer.
• Assessing the evidence • Findings, outcomes and beyond • Report-writing • Appeals and hearings • Preparation for post-course report writing activity
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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Ongoing Support All participants on the training will have access to:
In addition to our standard post-course support, we can offer:
• Phone support on related course issues from People Resolutions for a year after their training.
• Individual mentoring on cases and HR support for investigators
• People Resolutions’ ongoing developmental materials and activities
• Continuing practice development sessions
including best practice documentation and templates, white papers, our
• Refresher and advanced training
blog and growing online resource material.
• Training for note-takers and adjudicators / decision makers.
If you would like to find information regarding the price of this enhanced support service, please contact us to discuss your options.
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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Why People Resolutions? Open Programmes
Our Public Programmes
All of our open programmes:
Our public programmes:
• Contain immediately usable skills and strategies to alter thinking, raise
• Enable individuals and small organisations to gain access to top quality
awareness and change behaviour
mediation and investigation training without buying it in-house
• Combine knowledge (academic and commercial theory) with practical,
• Can be used to sample programmes prior to in-house delivery
organisation-specific application through case studies, role plays, interactive
• Enable learners to compare experience and skills with a people from a range
discussion and scenarios.
of organisations
• Contain unique People Resolutions content
• Enable you to cost-effectively top-up pools / teams of in-house mediators /
• Are supported by our ‘Resolution Hub’ – An expansive collection of free,
investigators.
downloadable resources, including white papers, blog posts, webinars, skills tips, scripts for effective conflict management, conflict resolution Q&A and much more.
Tailor Made ‘Pop Up’ Public Programmes • We can run any of our training programmes as a public course. • Let us know what course you want to attend and where and we will create a waiting list. If/when we accumulate 6 attendees, we can run any course. • If you would like to host a course but do not have enough people to fill one, we can work with you to set up and promote a public course across diverse organisations, across a region, or within a professional group. • If you can only finance two people on a course but have a venue, we can also work with you to set up a public run of one of our courses. • If you have 6 people who need mediation, dispute resolution or conflict management training together, we can put together a course for you.
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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Meet Your Trainer
Course Feedback
Carol Wilkinson (MA, Chartered MCIPD, ACIArb)
The part of the course I have felt most valuable is that is it very thought provoking and has assisted me in identifying things I could do better to complete and thorough and accurate investigation. Delegate – UK Airline
About Carol Wilkinson, MA, Chartered MCIPD, ACIArb, is a highly regarded trainer, coach and dispute resolution practitioner with over
Very effective trainer. Lots of examples. An enjoyable and interesting course’.
25 years’ experience of conflict management and dispute resolution in the workplace. She is a member of the ACAS panel of arbitrators
Delegate – UK Airline
and mediators and sits as a lay member of Employment Tribunals. Carol has a wealth of experience across the private, public and voluntary sectors.
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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Please get in touch for more information
0845 600 8851 www.peopleresolutions.com information@peopleresolutions.com @Peopleres