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Workplace Investigator Skills Training 4 Day Course (up to 8 per course to enable intensive skills coaching)
COURSE INFORMATION BROCHURE
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Workplace Investigator Skills Training 4 Day Course(three days face to face plus one day post course on-line report-writing activity and assessment) Up to 8 delegates per course to enable intensive skills coaching
Course Suitability
Method
Pre-Course Questionaire
This course is for middle and senior managers,
High level of knowledge and self-awareness work,
Prior to training delivery we issue a pre-course
HR staff, customer service, complaints and E&D
practical and interactive skills input and coaching,
questionnaire to ensure that we fully understand
personnel who will regularly conduct workplace
small group work including role-plays, case studies
the skills / experience that your investigators have,
investigations. High level of knowledge input,
and discussion-based activities. We create excellent,
the issues your investigators face and what they
practical skills work and report-writing activity.
practical, relevant content based on effective models
would like to achieve during the course. This also
of working which enables effective learning. We also
helps to raise delegates’ engagement in the course.
encourage exchange of best practice and existing knowledge.
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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Course Outcomes and Benefits People who attend this course will be able to: • Understand the role and skills of an investigator • Gain a broad awareness of employment legislation and understand the relevant aspects needed for their specialist role • Understand relevant policies, including grievance and disciplinary, the investigator’s role within them and the rights of all parties involved
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• Understand and be able to work to the FAIRER investigation model • Demonstrate their ability to plan, manage and organise a confidential investigation promptly and thoroughly and within policy and procedural guidelines • Work with parties and key stakeholders to scope and set Terms of Reference for an investigation • Appreciate the importance of impartiality and deliver a fair, rigorous and effective investigation • Liaise and build rapport with a wide range of parties, witnesses and other participants • Actively listen and use probing and funnel techniques • Build confidence and capability in how to handling difficult situations • Be aware of their own biases and prejudices, be able to identify bias and prejudice in others while remaining impartial • Understand and practice various methods of note taking, transcribing and structuring records of interview • Demonstrate the application of the required skills and competencies in a simulated investigation interview • Understand and apply methods of gaining, analysing and evaluating evidence • Identify findings and produce a written investigation report
ALL PARTICIPANTS WILL GET: • Access to phone support on related course issues from People Resolutions for 3 months after their training. • Access to People Resolutions on-going developmental materials and activities including best practice documentation and templates; white papers;
• Understand and be able to work with issues of equality and diversity and bullying and harassment. As part of our service, we also offer your organisation a host of standardised investigation templates such as interview letter templates, a Frequently Asked Questions sheet for parties, Record of Interview template and our pre-formatted Report template.
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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Agenda Day 1
Day 2
Understanding workplace investigation - preparation, planning, getting the investigation underway • Investigation in your workplace – key principles, roles, responsibilities, values • Understanding the context – legislation, policy, the purpose of investigation • Attributes of a workplace investigator – outline of skills, role, challenges • The FAIRER investigation model • An overview of the investigation process • Setting up and planning an investigation • Scoping and terms of reference • Getting ready for interviews – planning questions, active listening techniques
Tel. 0845 600 8851
www.peopleresolutions.com
Working with the parties and witnesses - skills practice and interaction • Managing upset and aggression – defusing aggression, handling the ‘Drama Triangle’, maintaining impartiality under pressure • Interviewing the parties – role plays • Preparing to interview witnesses – interviewing witnesses – role plays • Managing other participants • Reflecting on the evidence and reviewing the investigation
information@peopleresolutions.com
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Day 3
Day 4 (Post Course)
Effective report writing, appeals and hearings
• Different types of evidence • Assessing the evidence • Findings, outcomes and beyond • Report-writing • Appeals and hearings • Preparation for post-course report-writing activity
Tel. 0845 600 8851
Report-writing activity and assessment
• On-line report-writing activity individually assessed by trainer.
www.peopleresolutions.com
information@peopleresolutions.com
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Why People Resolutions? Highlight Benefits All of our programmes: • Contain immediately usable skills and strategies to alter thinking, raise awareness and change behaviour • Contain unique People Resolutions content • Are customised to your organisation’s policies, processes and cultural context - see later for more information • Come with free telephone support • Can be blended with pre and post-course learning material (including e-learning) to maximise the effectiveness of each programme - see later for more information • Can be delivered anywhere in the UK • Have a dedicated Project Manager to support you • Include course evaluations and recommendations • Can be supported by expert mentoring for specific cases and ongoing - see later for more information • Sit alongside our ‘Resolution Hub’ – An expansive collection of free, downloadable resources, including white papers, blog posts, webinars, skills tips, scripts for effective conflict management, conflict resolution Q&A and much more. • Conclude with a Resolution Readiness Review - an informal workshop (face-to-face or online) with key organisational stakeholders to help plan and implement a constructive, creative and collaborative approach to conflict resolution at work. The review will help you get the most out of conflict resolution, mediation and investigation strategies.
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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Why People Resolutions? Experienced Trainers
Expert Mentoring and Ongoing support
Our programmes are run by professional trainers who:
Additionally, People Resolutions experts can provide:
• Have conducted relevant training for many years
• Expert mentoring during individual cases e.g. mediation, investigation, etc.
• Are excellent facilitators as well as technical experts
• Online or face-to-face refreshers, continuing practice sessions or an
• Are members of appropriate professional bodies with relevant qualifications
ongoing support package
• Bring a wealth of practical experience and insight into the training room to bring materials to life and engage delegates
Contact us about the costs for these support services.
• Combine knowledge with practical, organisation-specific application through case studies, role plays, interactive discussion and scenarios.
Customised Learning Material
Blended Learning and E-Learning
We will work with you to design a bespoke learning event, taking into account aspects
People Resolutions will work with you to create the maximum learning
such as organisational culture, issues and behaviours relevant to your organisation’s
opportunity by using a blended learning approach. We already have some
environment, policies and procedures. Our training delivery is backed up with tried
online material which we can weave into courses, and we can create content to
and tested investigation processes, materials and standards. All casework material
be used within your own e-learning framework and provide tailored webinars,
and content is customised to your needs.
video tips, scripts and investigation guides. People Resolutions also has links with specialist e-learning partners to assist us in producing practical knowledge or skills-based e-learning materials.
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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Please get in touch for more information and details of pricing
0845 600 8851 www.peopleresolutions.com information@peopleresolutions.com @Peopleres