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Investigator Skills Training 1 Day Course (Up to 12 per course)
COURSE INFORMATION BROCHURE
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Investigator Skills Training 1 Day Course (for up to 12 delegates)
Course Suitability
Method
Pre-Course Questionaire
This course is for managers, HR staff, customer
Introductory level of knowledge and self-awareness
Prior to training delivery we issue a pre-course
service and E&D personnel who may need to conduct
work, practical and interactive skills input and
questionnaire to ensure that we fully understand
fact finding and investigations of a straightforward
coaching and small group work, including case studies
the skills/experience that your investigators have,
nature about conduct, grievances, complaints and,
and discussion-based activities. We create excellent,
the issues your investigators face and what they
performance. Introductory level of knowledge input,
practical relevant content based on effective models
would like to achieve during the course. This also
practical skills work and overview of investigation
of working which enables effective learning. We also
helps to raise delegates’ engagement in the course.
process and report-writing.
encourage exchange of best practice and existing knowledge.
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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Course Outcomes and Benefits
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People who attend this course will be able to: • Understand an overview of the role of an investigator and the steps involved in carrying out a thorough and impartial investigation • Understand and be able to work to the FAIRER investigation model • Appreciate the business case for handling investigations effectively, independently and efficiently • Apply investigation skills to a wide range of settings • Understand what effective preparation looks like and how this feeds through into the investigation • Develop investigative questioning and understand impartiality in practice • Understand the importance of effective note-taking • Understand the art of effective listening, rapport, empathy and assertion;
ALL PARTICIPANTS WILL GET: • Access to phone support on related course issues from People Resolutions for three months after their training. • Access to People Resolutions ongoing developmental materials and activities including best practice documentation and templates, white papers, webinars, our blog and growing on-line resource material.
• Understand and apply introductory techniques around analysing evidence, weighing up the facts and report writing techniques
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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Course Outline CONTENTS WILL INCLUDE: Welcomes and Introductions
Roles and Skills of an Investigator
Introduction and outlining programme objectives
The FAIRER model of workplace investigation
Core Skills
Setting and Managing the Investigation Process
• Impartiality & objectivity • Listening and questioning • Building ability to analyse and bring insight to the evidence • Empathy (not sympathy)
Tel. 0845 600 8851
• Effective investigation process / planning • Preparing for an investigation • Identify the policy/allegation(s) • Purpose of a Terms of Reference and Investigation Plan • Investigative interviewing – the funnel technique, signposting, controlling the interview • Building and maintaining rapport • Overview of dealing with difficult situations during interviews
www.peopleresolutions.com
information@peopleresolutions.com
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Why People Resolutions? Highlight Benefits All of our programmes: • Contain immediately usable skills and strategies to alter thinking, raise awareness and change behaviour • Contain unique People Resolutions content • Are customised to your organisation’s policies, processes and cultural context - see later for more information • Come with free telephone support • Can be blended with pre and post-course learning material (including e-learning) to maximise the effectiveness of each programme - see later for more information • Can be delivered anywhere in the UK • Have a dedicated Project Manager to support you • Include course evaluations and recommendations • Can be supported by expert mentoring for specific cases and ongoing - see later for more information • Sit alongside our ‘Resolution Hub’ – An expansive collection of free, downloadable resources, including white papers, blog posts, webinars, skills tips, scripts for effective conflict management, conflict resolution Q&A and much more. • Conclude with a Resolution Readiness Review - an informal workshop (face-to-face or online) with key organisational stakeholders to help plan and implement a constructive, creative and collaborative approach to conflict resolution at work. The review will help you get the most out of conflict resolution, mediation and investigation strategies.
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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Why People Resolutions? Experienced Trainers
Expert Mentoring and Ongoing support
Our programmes are run by professional trainers who:
Additionally, People Resolutions experts can provide:
• Have conducted relevant training for many years
• Expert mentoring during individual cases e.g. mediation, investigation, etc.
• Are excellent facilitators as well as technical experts
• Online or face-to-face refreshers, continuing practice sessions or an
• Are members of appropriate professional bodies with relevant qualifications
ongoing support package
• Bring a wealth of practical experience and insight into the training room to bring materials to life and engage delegates
Contact us about the costs for these support services.
• Combine knowledge with practical, organisation-specific application through case studies, role plays, interactive discussion and scenarios.
Customised Learning Material
Blended Learning and E-Learning
We will work with you to design a bespoke learning event, taking into account aspects
People Resolutions will work with you to create the maximum learning
such as organisational culture, issues and behaviours relevant to your organisation’s
opportunity by using a blended learning approach. We already have some
environment, policies and procedures. Our training delivery is backed up with tried
online material which we can weave into courses, and we can create content to
and tested investigation processes, materials and standards. All casework material
be used within your own e-learning framework and provide tailored webinars,
and content is customised to your needs.
video tips, scripts and investigation guides. People Resolutions also has links with specialist e-learning partners to assist us in producing practical knowledge or skills-based e-learning materials.
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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Please get in touch for more information and details of pricing
0845 600 8851 www.peopleresolutions.com information@peopleresolutions.com @Peopleres