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The Workplace Mediator 5 Day Course Open Course
OPEN COURSE INFORMATION BROCHURE
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The Workplace Mediator 5 days (35 Hours plus 4 hours online coursework)
About the Course
Who Should Attend
Price
Workplace Mediator qualification from the UK’s
The course is aimed at managers at all levels,
£1250 per person for the public programme
leading workplace mediation specialist – John
workplace mediators, HR managers, equality and
Crawley, Director of PRL. Highly interactive,
diversity
practical, delivering tried and tested mediation skills
complaints handlers, internal facilitators, counsellors
and dispute resolution process knowledge.
and coaches. The Workplace Mediator programme
specialists,
workplace
support
staff,
£6500 in-house for up to 8 participants
will enable participants to adopt the role of workplace mediator effectively, consistently and appropriately.
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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Further Information 5 days (35 Hours plus 4 hours online coursework)
Dates and Location:
Workplace Mediator Qualification:
Manchester
The Workplace Mediator qualification is delivered by the UK’s leading workplace mediation specialist - John Crawley, Director of People
4th, 5th and 6th and 12th and 13th March (Exact venue TBC)
Resolutions. The programme is highly interactive and practical, and has been designed with tried and tested mediation skills and dispute resolution process knowledge.
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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The Workplace Mediator 5 days (35 Hours plus 4 hours online coursework)
Participants will be able to:
Features
• Cut the cost of conflict by resolving disputes early and effectively in a
• Practical interactive training packed with tried and tested mediation and
win/win manner
conflict facilitation skills
• Design and run a resolution meeting to repair communication, restore
• Run by experienced mediation practitioners who will create a challeng-
trust and rebuild working relationships
ing, safe learning environment
• Take on the role of workplace mediator including remaining impartial;
• Customised content with familiar, relevant case studies, role plays and
building rapport; exploring interests and needs; facilitating resolution and
materials for any sector / type of workplace
drawing up resolution agreements
• Experienced trainer create a safe environment to ensure maximum
• Enhance your organisation’s capacity to defuse conflicts and prevent
learning, supportive coaching and assessment
them escalating to costly formal procedures
• The course has challenging content which stretches existing skills, builds
• Confidently deal with difficult conversations at work.
self-awareness and prepares people for real-life mediation casework
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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How will I be assessed? For all learners there are some key milestones they need to know in order for them to achieve the standard which is required.
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Pre-course questionnaire This is about your previous experience and training, your current assessment of skill levels and what you hope to get out of the course, and space for examples of workplace conflicts that you might experience to help us customise role plays. Participants also need to complete an initial skills assessment and let us know if they have any particular needs or dietary requirements so that we can make the necessary adjustments.
Practical skills work on the 5-day trainer-led course Each learner will attend 5 days of training including practical activities, role plays and skills work. They will receive learning materials on the day, including all PowerPoint slides and any necessary hand-outs. Learners also get a free copy of E-book ‚From Argument to Agreement - Resolving Disputes through Mediation‘ which accompanies the course.
Assessment by trainer On the course each learner will be assessed on their mediation skills and will be continually appraised by the trainer on how they are doing and what they need to do should they fall below the desired standard. A final assessment role play will occur on days 4 and 5. A final assessment decision will be made by the end of the five days and fed back to the learners. A final written assessment is then provided for each learner by the trainer. Each learner is also expected to complete a short post-course practice reflection looking at what they have learned and how to utilise it in a real-life setting.
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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How will I be assessed? For all learners there are some key milestones they need to know in order for them to achieve the standard which is required.
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On course and post course work To complete the course you will need to be complete a pack of written course work to be submitted electronically (or on a hard copy, then scanned) or posted. The pack takes 6-8 hours to complete and is to be completed within four weeks of the conclusion of face to face training. Packs will be assessed and returned with feedback within weeks of receipt.
External verification Each learner builds up a portfolio of evidence during the training which will then be sampled and verified internally. A sample is then sent to be externally verified by the ILM. When the evidence is deemed to have met the required standards learners are finally certificated as having completed the programme successfully.
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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Agenda Days 1-2
Day 3
Day 4 -5
BUILDING MEDIATION SKILLS
RESOLVING CONFLICT
MEDIATORS AT WORK
• The structure and dynamic of the joint mediation session.
• All participants will run a complete live case from start to finish.
•Understanding conflict – why does it happen? The impact of negative conflict.
• Mediator power – how does it work?
• Skills coaching and input will concentrate on:
• Thinking like a Mediator
• Opening and uninterrupted time.
• Sustaining rapport under pressure
• Harnessing the positive and mediating the negative aspects of conflict.
• Encouraging and sustaining direct dialogue.
• Building commitment to mediation
• Learning when to sit back and when to intervene.
• Rebuilding relationships
• Seeking movement.
• Restoring communication
• Preparing for agreement and closing the mediation.
• Managing and balancing power- the ‘Drama triangle.’
• Introducing Mediation
• Are you a Taking a non-judgmental approach. • Responding to People like a Mediator • Understanding where people are coming from. • Role plays – Running a Joint Mediation Session • Understanding what people are looking for
• Made to measure challenging role-plays
• Creating a positive platform for resolution – making the most of being ‘in the middle.’
• Review of course • Preparing for mediation practice
• Win-win – moving from positions to interests. • Closure of the course • Building mediation readiness.
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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Event Outcomes
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A mediation qualification recognised by a national awarding body (ILM) in line with current national workplace mediator standards
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A full Workplace Mediator pack including E-book Argument to Agreement – Resolving Disputes through Mediation by PRL General Manager John Crawley, Recent white papers on the ABC Guide to Workplace Conflict Resolutions, materials for setting up and running a mediation service
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One years‘ free post course telephone / email support on skills and case work
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Access to ongoing materials, webinars and networking opportunities
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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Ongoing Support All participants on the training will receive:
In addition to our standard post-course support, we can offer:
• Access to phone support on related course issues
• Individual mentoring on cases and HR support for
from People Resolutions for a year after their training.
investigators
• Access to People Resolutions ongoing developmen-
• Continuing practice development sessions
tal materials and activities including best practice doc-
• Refresher and advanced training
umentation and templates; white papers; our blog and
• Training for note-takers and adjudicators / decision-
growing on-line resource material.
makers.
If you would like to find information regarding the price of this enhanced support service, please contact us to discuss your options.
• Access to ongoing materials, webinars and networking opportunities
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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Why People Resolutions? Open Programmes
Our Public Programmes
All of our open programmes:
Our public programmes:
• Contain immediately usable skills and strategies to alter thinking, raise
• Enable individuals and small organisations to gain access to top quality
awareness and change behaviour
mediation and investigation training without buying it in-house
• Combine knowledge (academic and commercial theory) with practical,
• Can be used to sample programmes prior to in-house delivery
organisation-specific application through case studies, role plays, interactive
• Enable learners to compare experience and skills with a people from a range of
discussion and scenarios.
organisations
• Contain unique People Resolutions content
• Enable you to cost-effectively top-up pools / teams of in-house mediators /
• Are supported by our ‘Resolution Hub’ – An expansive collection of free,
investigators.
Tailor Made ‘Pop Up’ Public Programmes • We can run any of our training programmes as a public course. • Let us know what course you want to attend and where and we will create a waiting list. If/when we accumulate 6 attendees, we can run any course. • If you would like to host a course but do not have enough people to fill one, we can work with you to set up and promote a public course across diverse organisations, across a region, or within a professional group. • If you can only finance two people on a course but have a venue, we can also work with you to set up a public run of one of our courses. • If you have 6 people who need mediation, dispute resolution or conflict management training together, we can put together a course for you.
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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Meet Your Trainer John Crawley (Director) About John Crawley has worked in mediation since 1989 and was responsible for the emergence of workplace mediation as a discipline within the UK. He is one of the most versatile and innovative dispute resolution specialists in the UK. John has trained over 2,000 people to certificate in mediation standard, and has spoken to a wide range of audiences about mediation and conflict resolution all over the UK and in Europe.
About Our programmes are run by professional mediation trainers who: •
Are experienced mediators of several years standing
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Are excellent facilitators as well as technical experts
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Are members of appropriate professional bodies and have relevant professional qualifications
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Bring a wealth of practical experience and insight into the training room to bring materials to life and engage the delegates
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Combine knowledge with practical, organisation-specific application through case studies, role plays, interactive discussion and scenarios
Range of experience John has strong awareness of workplace issues and dynamics in a wide range of organisations having worked as a training consultant with the Armed Services, Universities, Multinationals from the Financial Services Sector, Government Agencies, Local Authorities, the NHS, HM Prison Service, Sodexo Justice Services, British Airways, and Police Services.
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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Course Feedback The trainer was very knowledgeable. The role plays and small group work was ideal – made me understand the impact of what is being said and how to manage difficult personal issues.
Without a doubt I would recommend this training brilliant course. Probably one of the best I have been on (and I’ve been on a lot). Jean Friend - Mediator Good Relations Oldham
John Pedretti, Project manager, Skanska
The course fully met my expectations and more … I now have a greater set of skills and techniques to be able to draw on. Practical real life role plays and discussion have been invaluable. Much more confident.
The trainer built on what knowledge we had and tailored to each person. It will help me in my role to mediate. Madeleine Reynolds HR buyer and manager IONScience.
Christine Peck – Precision Leadership
Tel. 0845 600 8851
www.peopleresolutions.com
information@peopleresolutions.com
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Please get in touch for more information
0845 600 8851 www.peopleresolutions.com information@peopleresolutions.com @Peopleres