Workplace mediator 5 day open course manchester

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The Workplace Mediator 5 Day Course Open Course

OPEN COURSE INFORMATION BROCHURE


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The Workplace Mediator 5 days (35 Hours plus 4 hours online coursework)

About the Course

Who Should Attend

Price

Workplace Mediator qualification from the UK’s

The course is aimed at managers at all levels,

£1250 per person for the public programme

leading workplace mediation specialist – John

workplace mediators, HR managers, equality and

Crawley, Director of PRL. Highly interactive,

diversity

practical, delivering tried and tested mediation skills

complaints handlers, internal facilitators, counsellors

and dispute resolution process knowledge.

and coaches. The Workplace Mediator programme

specialists,

workplace

support

staff,

£6500 in-house for up to 8 participants

will enable participants to adopt the role of workplace mediator effectively, consistently and appropriately.

Tel. 0845 600 8851

www.peopleresolutions.com

information@peopleresolutions.com


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Further Information 5 days (35 Hours plus 4 hours online coursework)

Dates and Location:

Workplace Mediator Qualification:

Manchester

The Workplace Mediator qualification is delivered by the UK’s leading workplace mediation specialist - John Crawley, Director of People

4th, 5th and 6th and 12th and 13th March (Exact venue TBC)

Resolutions. The programme is highly interactive and practical, and has been designed with tried and tested mediation skills and dispute resolution process knowledge.

Tel. 0845 600 8851

www.peopleresolutions.com

information@peopleresolutions.com


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The Workplace Mediator 5 days (35 Hours plus 4 hours online coursework)

Participants will be able to:

Features

• Cut the cost of conflict by resolving disputes early and effectively in a

• Practical interactive training packed with tried and tested mediation and

win/win manner

conflict facilitation skills

• Design and run a resolution meeting to repair communication, restore

• Run by experienced mediation practitioners who will create a challeng-

trust and rebuild working relationships

ing, safe learning environment

• Take on the role of workplace mediator including remaining impartial;

• Customised content with familiar, relevant case studies, role plays and

building rapport; exploring interests and needs; facilitating resolution and

materials for any sector / type of workplace

drawing up resolution agreements

• Experienced trainer create a safe environment to ensure maximum

• Enhance your organisation’s capacity to defuse conflicts and prevent

learning, supportive coaching and assessment

them escalating to costly formal procedures

• The course has challenging content which stretches existing skills, builds

• Confidently deal with difficult conversations at work.

self-awareness and prepares people for real-life mediation casework

Tel. 0845 600 8851

www.peopleresolutions.com

information@peopleresolutions.com


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How will I be assessed? For all learners there are some key milestones they need to know in order for them to achieve the standard which is required.

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Pre-course questionnaire This is about your previous experience and training, your current assessment of skill levels and what you hope to get out of the course, and space for examples of workplace conflicts that you might experience to help us customise role plays. Participants also need to complete an initial skills assessment and let us know if they have any particular needs or dietary requirements so that we can make the necessary adjustments.

Practical skills work on the 5-day trainer-led course Each learner will attend 5 days of training including practical activities, role plays and skills work. They will receive learning materials on the day, including all PowerPoint slides and any necessary hand-outs. Learners also get a free copy of E-book ‚From Argument to Agreement - Resolving Disputes through Mediation‘ which accompanies the course.

Assessment by trainer On the course each learner will be assessed on their mediation skills and will be continually appraised by the trainer on how they are doing and what they need to do should they fall below the desired standard. A final assessment role play will occur on days 4 and 5. A final assessment decision will be made by the end of the five days and fed back to the learners. A final written assessment is then provided for each learner by the trainer. Each learner is also expected to complete a short post-course practice reflection looking at what they have learned and how to utilise it in a real-life setting.

Tel. 0845 600 8851

www.peopleresolutions.com

information@peopleresolutions.com


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How will I be assessed? For all learners there are some key milestones they need to know in order for them to achieve the standard which is required.

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On course and post course work To complete the course you will need to be complete a pack of written course work to be submitted electronically (or on a hard copy, then scanned) or posted. The pack takes 6-8 hours to complete and is to be completed within four weeks of the conclusion of face to face training. Packs will be assessed and returned with feedback within weeks of receipt.

External verification Each learner builds up a portfolio of evidence during the training which will then be sampled and verified internally. A sample is then sent to be externally verified by the ILM. When the evidence is deemed to have met the required standards learners are finally certificated as having completed the programme successfully.

Tel. 0845 600 8851

www.peopleresolutions.com

information@peopleresolutions.com


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Agenda Days 1-2

Day 3

Day 4 -5

BUILDING MEDIATION SKILLS

RESOLVING CONFLICT

MEDIATORS AT WORK

• The structure and dynamic of the joint mediation session.

• All participants will run a complete live case from start to finish.

•Understanding conflict – why does it happen? The impact of negative conflict.

• Mediator power – how does it work?

• Skills coaching and input will concentrate on:

• Thinking like a Mediator

• Opening and uninterrupted time.

• Sustaining rapport under pressure

• Harnessing the positive and mediating the negative aspects of conflict.

• Encouraging and sustaining direct dialogue.

• Building commitment to mediation

• Learning when to sit back and when to intervene.

• Rebuilding relationships

• Seeking movement.

• Restoring communication

• Preparing for agreement and closing the mediation.

• Managing and balancing power- the ‘Drama triangle.’

• Introducing Mediation

• Are you a Taking a non-judgmental approach. • Responding to People like a Mediator • Understanding where people are coming from. • Role plays – Running a Joint Mediation Session • Understanding what people are looking for

• Made to measure challenging role-plays

• Creating a positive platform for resolution – making the most of being ‘in the middle.’

• Review of course • Preparing for mediation practice

• Win-win – moving from positions to interests. • Closure of the course • Building mediation readiness.

Tel. 0845 600 8851

www.peopleresolutions.com

information@peopleresolutions.com


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Event Outcomes

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A mediation qualification recognised by a national awarding body (ILM) in line with current national workplace mediator standards

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A full Workplace Mediator pack including E-book Argument to Agreement – Resolving Disputes through Mediation by PRL General Manager John Crawley, Recent white papers on the ABC Guide to Workplace Conflict Resolutions, materials for setting up and running a mediation service

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One years‘ free post course telephone / email support on skills and case work

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Access to ongoing materials, webinars and networking opportunities

Tel. 0845 600 8851

www.peopleresolutions.com

information@peopleresolutions.com


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Ongoing Support All participants on the training will receive:

In addition to our standard post-course support, we can offer:

• Access to phone support on related course issues

• Individual mentoring on cases and HR support for

from People Resolutions for a year after their training.

investigators

• Access to People Resolutions ongoing developmen-

• Continuing practice development sessions

tal materials and activities including best practice doc-

• Refresher and advanced training

umentation and templates; white papers; our blog and

• Training for note-takers and adjudicators / decision-

growing on-line resource material.

makers.

If you would like to find information regarding the price of this enhanced support service, please contact us to discuss your options.

• Access to ongoing materials, webinars and networking opportunities

Tel. 0845 600 8851

www.peopleresolutions.com

information@peopleresolutions.com


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Why People Resolutions? Open Programmes

Our Public Programmes

All of our open programmes:

Our public programmes:

• Contain immediately usable skills and strategies to alter thinking, raise

• Enable individuals and small organisations to gain access to top quality

awareness and change behaviour

mediation and investigation training without buying it in-house

• Combine knowledge (academic and commercial theory) with practical,

• Can be used to sample programmes prior to in-house delivery

organisation-specific application through case studies, role plays, interactive

• Enable learners to compare experience and skills with a people from a range of

discussion and scenarios.

organisations

• Contain unique People Resolutions content

• Enable you to cost-effectively top-up pools / teams of in-house mediators /

• Are supported by our ‘Resolution Hub’ – An expansive collection of free,

investigators.

Tailor Made ‘Pop Up’ Public Programmes • We can run any of our training programmes as a public course. • Let us know what course you want to attend and where and we will create a waiting list. If/when we accumulate 6 attendees, we can run any course. • If you would like to host a course but do not have enough people to fill one, we can work with you to set up and promote a public course across diverse organisations, across a region, or within a professional group. • If you can only finance two people on a course but have a venue, we can also work with you to set up a public run of one of our courses. • If you have 6 people who need mediation, dispute resolution or conflict management training together, we can put together a course for you.

Tel. 0845 600 8851

www.peopleresolutions.com

information@peopleresolutions.com


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Meet Your Trainer John Crawley (Director) About John Crawley has worked in mediation since 1989 and was responsible for the emergence of workplace mediation as a discipline within the UK. He is one of the most versatile and innovative dispute resolution specialists in the UK. John has trained over 2,000 people to certificate in mediation standard, and has spoken to a wide range of audiences about mediation and conflict resolution all over the UK and in Europe.

About Our programmes are run by professional mediation trainers who: •

Are experienced mediators of several years standing

Are excellent facilitators as well as technical experts

Are members of appropriate professional bodies and have relevant professional qualifications

Bring a wealth of practical experience and insight into the training room to bring materials to life and engage the delegates

Combine knowledge with practical, organisation-specific application through case studies, role plays, interactive discussion and scenarios

Range of experience John has strong awareness of workplace issues and dynamics in a wide range of organisations having worked as a training consultant with the Armed Services, Universities, Multinationals from the Financial Services Sector, Government Agencies, Local Authorities, the NHS, HM Prison Service, Sodexo Justice Services, British Airways, and Police Services.

Tel. 0845 600 8851

www.peopleresolutions.com

information@peopleresolutions.com


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Course Feedback The trainer was very knowledgeable. The role plays and small group work was ideal – made me understand the impact of what is being said and how to manage difficult personal issues.

Without a doubt I would recommend this training brilliant course. Probably one of the best I have been on (and I’ve been on a lot). Jean Friend - Mediator Good Relations Oldham

John Pedretti, Project manager, Skanska

The course fully met my expectations and more … I now have a greater set of skills and techniques to be able to draw on. Practical real life role plays and discussion have been invaluable. Much more confident.

The trainer built on what knowledge we had and tailored to each person. It will help me in my role to mediate. Madeleine Reynolds HR buyer and manager IONScience.

Christine Peck – Precision Leadership

Tel. 0845 600 8851

www.peopleresolutions.com

information@peopleresolutions.com


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Please get in touch for more information

0845 600 8851 www.peopleresolutions.com information@peopleresolutions.com @Peopleres


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