Framework for intelligent operations by percy.mitchell11

Framework for Intelligent Operations (FiOps) A Scalable Framework

Contents

Abstract

What is FiOps

How Can FiOps Help

Expertise is Key â&#x20AC;&#x201D; Building Intelligence by Leveraging Success

Conclusion

About Cyient

FiOps is an innovative solution that leverages business and data management processes.

Abstract FiOps is a technical solution offered by us that enables utilities to leverage and “geoenable” the right data at the right time from operational systems, such as GIS, AMI, and OMS to provide meaningful insights in a spatial context. Through the proper combination of client-licensed commercial-off-the-shelf (COTS) software and our domain knowledge, software development and system integration capabilities, FiOps offers significantly higher value and lower cost of ownership. This paper seeks to introduce FiOps by outlining its value and general characteristics.

What is FiOps FiOps is our integrated service offering that is designed to enable utilities to gain spatial awareness of their operational data and to obtain more meaningful insights to improve decision-making. FiOps is not a product but a technology and data solution designed to provide data interoperability

Fig. 1| Framework for Intelligent Operations (FiOps) 01

and facilitate improved business operations. At Cyient we developed FiOps to introduce operational efficiencies into day-to-day utility transactions. FiOps enables efficient and effective engineering analysis, operations control, and storm and outage response, among other operational capabilities. It is designed to configure existing utility data using the client’s COTS licensed products, presenting results in a spatial context via an easily configurable user interface to meet the individual needs of various user “personas”.

How Can FiOps Help FiOps is a solution that enables utilities to improve customer service, regulatory compliance and operations cost. With FiOps, new software product licenses are not required as it fully utilizes the utility’s existing software products and licenses. And because it is already licensed, FiOps simply expands its use rather than inserting complexities associated with purchasing a new software solution.

FiOps services can be effectively leveraged to configure solutions for an Outage Map, a Load Profile, and a Voltage Profile.

Engineering Awareness

Regulatory Awareness

• Circuit Load Profile

• Post Storm Analysis • Storm Playback

• Circuit Voltage Profile Javascript api

• Transformer Load Profile • Transformer Voltage Profile

• Historical Circuit Profile • Regulatory Metrics

• Customer Load

• Meter Events

• Customer Voltage Profile

• Outage Duration HTML5

Web Based

ArcGIS Online

Outage Awareness • Hazards • Critical Customers

Communications Awareness • Create

ArcGIS Runtime

• Desktop

• Assessment Data

• Configure

• Crew Locations

• Web

• Outage Location

• Share

• Outage Extent

• Mobile

Fig. 2| FiOps solution modules across platforms

Utilities can achieve the desired benefits with a minimum of IT management interaction. The main features of two key FiOps modules, Outage Awareness, and Engineering Awareness are outlined below.

Outage Awareness Module (near real - time outage map) The FiOps Outage Awareness module can be configured to produce an outage map indicating known outages, density of outages across the service territory, meter status, current crew locations, and outage restoration status. For the outage map, data from available GIS network, outage management system (OMS), automated vehicle location system (AVL), and smart meter data management system will be used. The goal is to use the existing scheduling systems and status data from field tools to enable users to “visualize” circuit load polygons, individual or nested outages, proximities of repair crews to outage locations, and estimated restoration times. 02

The outage map is scalable for internal or external audiences and its responsive design makes it easily deployable as an office or field/mobile solution. The add-on Regulatory Awareness module of FiOPs enables the utility to share more granular or summary data with external stakeholders, including the utility’s customers and regulators.

Outage Awareness • Hazards • Critical Customers • Assessment Data • Crew Locations • Outage Location • Outage Extent

Specific capabilities which are key to delivering critical and necessary operational intelligence include data management and software development experience, operational support and engineering acumen.

Regulatory Awareness • Post Storm Analysis • Storm Playback • Historical Circuit Profile • Regulatory Metrics • Meter Events • Outage Duration

Engineering and Planning Module This FiOps module enables engineering planning and design organizations within the utility to take advantage of the powerful new data that is available to the utility through the deployment of automated meter infrastructure (AMI) and other smart grid components. There are two key functional areas: load profile and voltage data. This module is a key component in our approach to leverage the investment in smart grid technology within the utility’s transmission and distribution operations.

Engineering Awareness • Circuit Load Profile • Circuit Voltage Profile • Transformer Load Profile • Transformer Voltage Profile • Customer Load • Customer Voltage Profile

Load Profile Load profiles can be aggregated to the transformer and/or circuit level to help better understand the load flow which in turn can be used to evaluate whether critical assets on the circuits (transformers, fuses, and other strategic devices) are adequately sized. This data can help assess potential power quality

issues and outage threats, and to determine whether loading conditions exceed known thermal and other loading limits. By seamlessly integrating this data with power flow analytics tools, utilities can obtain a realistic profile of circuit loading and balancing conditions. Voltage Data Another component of the Engineering and Planning module is a voltage profile that utilizes smart meter data for one or more service points. A voltage profile can also be developed spanning several “bellwether” meters (or strategic nodes) placed strategically along a circuit, then integrated with a GIS network, to help obtain critical and previously unattainable intelligence about the circuit performance. These voltage profiles can then be compared to the expected values for individual service points or strategic nodes, allowing the utility to undertake proactive corrective actions on the circuit to maintain power quality. The voltage data at strategic nodes can also be evaluated through the power flow analytics tools for Volt/VAR control of the network and to configure a “Device State Model” to create a pseudo-smart grid. Below are examples of some of the benefits that our clients were able to achieve through FiOps solutions: • Provide near real-time outage information to internal and external users through interactive outage maps • Build load profiles for each customer/service point and determine power quality at each service point, based on meter data voltage profiles • Build a load profile on transformers based on customers’ energy consumption • Determine voltage profile of strategic nodes along a circuit, based on meter data, to derive a device state model • Implement Volt/VAR control strategies based on insights obtained through load profiling

Expertise is Key — Building Intelligence by Leveraging Success Our key capabilities enable the delivery of critical and necessary operational intelligence for our utility clients. These capabilities include data management and software development experience, operational support and engineering acumen. Data Management Experience We are the leading provider of connectivity data which utility companies depend upon to operate their networks. Using FiOps solutions and our knowledge of utilities’ needs that was gained though years of working with utilities worldwide, including building electric and gas network data, keeping the data current, and ensuring the highest possible standards of accuracy, we provide advance data management solutions to our clients. Software Development Expertise At Cyient we are able to deliver FiOps solutions to help meet client needs through our proven global software development capabilities. With a successful history of custom-developed tools, applications and enterprise systems, we help utilities enhance their performance and fully capitalize on their mission critical data. We have comprehensive knowledge in key GIS products including ESRI, ArcFM, MapInfo, GE Smallworld, G/Technology, Bentley, and Oracle. Our application development, migration and integration services can support the entire project lifecycle, from requirements engineering through testing, implementation and knowledge transfer. And because we understand the physical networks and inventory of gas and electric utilities, we know how to integrate the systems we create with others across the enterprise—including legacy systems—to cost-effectively leverage client’s resources. Operational Support Responsibility for performance and risk management doesn’t end after project 04

implementation, and neither should the support. At Cyient we provide a comprehensive software support solution, and our clients can rest assured that their software investments will receive comprehensive 24 hour support. Our global operational support program is built upon ITIL™ operational standards. Our FiOps clients benefit from the wide range of operational support services, including 24 hour first, second and third line support for business-critical software applications, data maintenance, database support, work order posting and field services support. These solutions are enabled through a dedicated support organization in the United States with global support, ensuring sufficient scalability and availability. Engineering Acumen We provide a turn-key field engineering service. With subject matter experts in electric engineering, communications networks, pole structural analysis, and power flow design engineering, our services support the whole range of mission-critical activities, including system design, asset assessment, testing and short-circuit and load-flow analyses. Our project managers and technical leads have experience working with utilities worldwide.

Conclusion FiOps is a highly scalable and robust approach to utility data that we deploy to extend the value and usefulness of the utility’s existing resources. In real sense, FiOps leverages good and sophisticated decisions that have already been made and moves them forward towards greater and greater success. Delivering significant bottom line value to our utility clients today, FiOps takes advantage of the latest advances in geospatial technology, data analytics and transactional reporting to build smarter geo-enabled systems and more successful approaches to improve electric network design, outage response and other utility operations.

About Cyient Cyient is a global provider of engineering, manufacturing, data analytics, networks and operations solutions. We collaborate with our clients to achieve more and shape a better tomorrow. With decades of experience, Cyient is well positioned to solve problems. Our solutions include product development and life cycle support, process and network engineering, and data transformation and analytics. We provide expertise in the aerospace, consumer, energy, medical, oil and gas, mining, heavy equipment, semiconductor, rail transportation, telecom and utilities industries. Strong capabilities combined with a network of more than 13,100 associates across 38 global locations enable us to deliver measurable and substantial benefits to major organizations worldwide. For more information about Cyient, visit our website.

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ÂŠ 2016 Cyient. Cyient believes the information in this publication is accurate as of its publication date; such information is subject to change without notice. Cyient acknowledges the proprietary rights of the trademarks and product names of other companies mentioned in this document. Updated June 2016