PROSPERITY THROUGH TRADE™
“For us, winning the trust of a new customer is not enough; keeping the customer trust is our overwhelming priority.� Reem Abunahl, Board Chair
Message from WORLD TRADE CENTERS HOLDINGS (CYPRUS) LTD BOARD CHAIR
World Trade Centers Holdings (WTCH) is unique amongst the wide membership of the World Trade Centers Association in the number of licences we hold over a vast geographic spread that spans from Casablanca in North Africa to Sanaa in Yemen and beyond to Perth Australia. We pride ourselves on the multi-layered portfolio of services we offer from well established professional services we deliver under licence such as “Signature”, the highly configured professional office accommodation; conference and exhibition management; to the consultative business to business services.
Kamel Abunahl Board Member Mufid Sukkar Board Member
However, we derive most pride from our exceptional customer service ethos that we instil in our staff. For us, winning the trust of a new customer is not enough; keeping the customer trust is our overwhelming priority. As you go through this information, I hope you will find at least one of our range of services that meets your business needs. If so, we at WTCH will be delighted to hear from you to discuss your specific needs and then work with you to design the right solution for your business within your approved budget. We look forward to providing you with a service that exceeds your expectation.
Reem Abunahl
Board Chair World Trade Centers Holdings (Cyprus) Ltd
PROSPERITY THROUGH TRADE™
“Our ethos is about promoting trade across borders for the benefit of trading companies, as well as their communities and countries.� Ghazi Abunahl, Chairman of the Board
Message from WORLD TRADE CENTERS ASSOCIATION CHAIRMAN The World Trade Centers Association (WTCA) is a truly international organisation. Our ethos is about promoting trade across borders for the benefit of trading companies, as well as their communities and countries. Founded in 1970, WTCA is probably the very first social/ professional networking concept in the world. With membership of over 360 prestigious and well-known, high profile geographic locations, WTCA is uniquely global. WTCA is rigorous in its vetting of new members where we demand exacting standards of professionalism and quality service, coupled with awareness and sensitivity for the environment the new members plan to operate within. But WTCA is more than this; our highly recognised and widely respected brand offers licencees an exceptionally flexible business template. Apart from facilitating effective communication amongst the membership, we encourage every member to develop their own portfolio of products and services specifically designed to help promote business activities within their relative territories, as well as encouraging inwards and outwards trading activities throughout the world. World Trade Center Cyprus is a long established member of the WTCA that also belongs to a group of 15 World Trade Center locations throughout the MENA Region and beyond. WTC Cyprus, certified as a Center of Excellence in 2007, has developed a clever blend of services that can help many organisations in different professional fields to conduct their business efficiently, professionally and cost effectively. We are proud of WTC Cyprus and we hope you give them the opportunity to prove to you how they can add value to your business.
Ghazi Abunahl Chairman of the Board
Ghazi Abunahl
Chairman of the Board World Trade Centers Association
PROSPERITY THROUGH TRADE™
What is a WORLD TRADE CENTER?
A World Trade Center is defined by its international character. It is a one-stop trade information hub that brings together businesses and government agencies involved in foreign trade and puts all the services associated with global commerce under one roof. It is an information office and a library, a training center and a meeting place – all in one. Furthermore, each World Trade Center organises a variety of trade information, trade education, trade shows and exhibitions,as well as inbound or outbound trade missions. Certain World Trade Centers start by providing only the trade services component of a World Trade Center, which is in itself an important contribution to a region’s international business community. The success and visibility of these operations can lead to partnerships with other organisations that complete the World Trade Center by providing office space for world trade and related activities. A World Trade Center’s portfolio of services and facilities addresses the needs of companies of all sizes, offering them access to the global marketplace.
World Trade Centers Holdings (Cyprus) Ltd
LOCATIONS
Algeria
Cyprus
Beirut
Tunis Casablanca Benghazi
Aleppo Ramallah
Basra Doha
Dead Sea Dammam
Riyadh
Jeddah
Sanaa
Perth
Algeria Australia Cyprus Iraq Jordan Lebanon
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WTC Algeria WTC Perth WTC Cyprus WTC Basra WTC Dead Sea WTC Beirut
Libya Morocco Palestine Saudi Arabia
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WTC Benghazi WTC Casablanca WTC Palestine (Ramallah) WTC Saudi - Riyadh WTC Saudi - Jeddah WTC Saudi - Dammam/Khubar
Syria Tunisia Yemen Qatar
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WTC Aleppo WTC Tunis WTC Sanaa WTC Doha (affiliated)
PROSPERITY THROUGH TRADE™
Signature Cyprus BUSINESS & TRAINING SOLUTIONS
WTC Cyprus is an official licencee of Signature Worldwide, the leading provider of business and training solutions to the Hospitality Industry and Service Oriented Organisations. Our focus is on making direct impact on company’s revenues, whilst raising the level of service quality. We partner with your organisation to provide custom made solutions through training, monitoring and constant support.
Our Methodology • Training Assessment & Design Our specialised identification of gaps in, and obstacles to, customer loyalty and the training strategy that drives results. • Training Delivery Highly interactive, fun and inspirational, sales and service training tailored to our clients’ business. • Training Reinforcement Our unique expertise eliminates service apathy and ensures lasting behaviour change. • Training Evaluation & Measurement As a training partner,our approach continues with our online scoring and reporting system that immediately begins to measure success. • Mystery Shopping On site or telephone mystery shopping, designed to help reinforce our training programmes or yours. Each call is scored and recorded and the results are made available online for confidentiality and ease of access.
Introducing WORLD TRADE CENTER CYPRUS
Cyprus, at the crossroads of three continents, was predestined to be a trade center. Its ports and airports are both stopovers in the region, as well as destinations in their own right. As the world gets smaller and communication gets better, the island’s trade potential proportionately grows. In June 2004, the time was right for the establishment of the World Trade Center Cyprus, which began its official operation in December of the same year. WTC Cyprus is a member of World Trade Centers Holdings (Cyprus) Ltd (www.wtchcy.org), under the umbrella of Nest Investments (Holdings) Ltd (www.nestco.org). Nest is the parent company of a family of subsidiaries, associates and affiliates in more than 16 countries, including a number of World Trade Centers in the Eastern Mediterranean, Middle East and North Africa regions. With Head Office in Limassol, the World Trade Center Cyprus not only opens a window to the world, but paves the way to it! As a member of the World Trade Centers Association, WTC Cyprus is fully integrated into a network of over 360 World Trade Centers with 850,000 affiliated companies in 95 countries on six continents; that makes it a virtual treasure trove for any business aiming to expand its activities beyond the shores of our island. The future establishment of branches in other major locations in Cyprus will further accommodate the needs of local and international business communities.
PROSPERITY THROUGH TRADE™
Business Center Services Trade Education Services Trade Missions Trade Shows and Exhibitions Trade Information Services Trade Technology Innovations
Transient Edge® Client Centered Sales™ Customer Experience Edge™ Legendary Prospecting™ Service Edge™ Mystery Shopping™ … and many more
PROSPERITY THROUGH TRADE™
T +357 25 588116 F +357 25 588299 E info@wtccy.org
PROSPERITY THROUGH TRADE™
www.wtccy.org
World Trade Center Cyprus Ariadne House, 5th Floor, 333, 28th October Str., 3106 P.O. Box 58023, CY-3730 Limassol, Cyprus