HOW TO BECOME A SAFE DRIVER FOR LIFE Clint Mansueto, Director
DRIVER PERMITS, TESTING AND TRAINING UNITS
All the processes leading to the
test
experience,
even
though
acquisition of a driving licence within
decades may have passed since.
a
the Land Transport Directorate fall
How fondly we embraced the
test experience is of paramount
under the responsibility of the Driver
instant gratification, derived from
importance for us.
Permits, Testing and Training Unit,
the licensed driver status and the
based in Floriana. This Unit is of
level of independence it gives
To improve the overall effectiveness
strategic significance for Transport
us. Although trends have started
of the Land Transport Directorate,
Malta, since often it is the first
to shift, culturally speaking, the
the Unit recently expanded its
point of contact with the Authority
acquisition of a driving licence was
operations to adopt a ‘one stop shop’
for young Maltese citizens and
and still is a psychological right-of
concept. Since January of this year,
foreigners living in Malta alike, and
passage that marks the transition
all the administrative and technical
we all know that first impressions
from adolescence to adulthood.
processes related to driver testing
count. However, from a societal
hence, the commitment to providing memorable
and
fair
driving
and training are being executed
perspective, the work carried out by
Consequently, it is an undeniable
under one roof. This approach
this Unit encompasses people from
fact
candidate’s
was positively received, as it has
all walks of life.
expectations are relatively high. To
overcome various logistical and
this effect, the customer-centric
operational constraints, significantly
After all, every licensed driver may
approach adopted by the Unit is
improving the Authority’s level of
vividly recall his or her first driving
deeply rooted within these beliefs,
customer service. Currently, the
58 ISSUE 02 | T-21 The Transport Malta Quarterly
that
the
