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Volume 57 | Issue 1 | January 2019
Urgent action needed to address skills shortages
Win a new Vokèra boiler!
With too few new entrants to the building services sector, BSRIA is urging employers to step up their spend on training to address the historical challenges of skills shortages, productivity and sustainable building. BSRIA (Building Services Research and Information Association) has issued an urgent call to action to increase training within the construction industry, saying companies must invest more to bring new recruits into the fold. The sector is struggling to meet the historical problems of skills shortages, productivity levels and sustainable building, and BSRIA believes training and education will go some way to addressing these challenges. Surveys have repeatedly shown that the construction industry is not attracting enough talent to meet demand. A recent BSRIA survey (November 2018) found that 78% of member companies were having trouble finding qualified workers. With 22% of workers aged between 50 and 60, compared with only 9% being 24 or younger, the challenge is how to transfer all that knowledge to new entrants before it is lost. The survey also found that 64% of firms in the sector are planning to recruit apprentices over the next three years to help plug the gap. The Government has attempted to address
the skills crisis with the Apprenticeship Levy, however a report from the Department for Education shows that since the Levy’s introduction in April 2017, there has been a 24% fall in apprenticeship starts. Recent announcements allowing levy payments to more easily flow down through the supply chain are welcome attempts to reverse this trend, says BSRIA. Stagnant productivity is also rife within construction. A recent World Economic Forum study found that the construction industry’s productivity advancements have been ‘meagre’ compared to those in the rest of the world’s industries over the last 50 years. The study reported that the industry has in fact lost productivity over the last 40 years due to issues such as inadequate
project planning and a shortage of skilled workers. Only 25% of projects are completed within 10% of original deadlines. Sustainable construction is also a big challenge. The Government has set the industry a target to lower greenhouse emissions by 50% by 2025, which some view as unrealistic. According to the UK Green Building Council, the construction and maintenance of buildings and other structures is responsible for around half of CO2 emissions in the UK. Mike Lee, Training Manager at BSRIA, comments: “We will not be able to address these issues without focusing on the provision of vocational training in our industry. The development of training modules aimed at recent entrants will make them more productive more quickly, improve worker motivation and reduce staff turnover and absenteeism. Short courses, in particular, offer the opportunity for exposure to the latest ideas, technologies, processes and techniques, leading to an increase in our capacity to adopt new methods and technologies.”
Landlord falsified gas safety certificate A Torquay landlord has been sentenced after failing to ensure proper landlord’s gas safety checks were undertaken at his tenanted property. Newton Abbot Magistrates’ Court heard how Mr Mehmet Sevim, a former Gas Safe Register engineer and current landlord of residential properties, had contracted a fitter who was not a member of Gas Safe Register to undertake a landlord’s gas safety check at one of his tenanted properties. During an investigation by the Health and Safety Executive (HSE), Mr Sevim repeatedly maintained that he had used a person whom he could not name to undertake the landlord’s
gas safety check for him. He failed to make any checks on the individual, including checking if he was registered with Gas Safe Register. The investigation also found the landlord’s gas safety certificate used false Gas Safe Register engineer details. Mr Sevim later admitted to the court that he had produced the fraudulent certificate. It was also found that Mr Sevim had tried to bribe a prosecution witness before the trial by offering them £300 to change their evidence. Mehmet Sevim of Ellacombe Church Road, Torquay was found guilty of breaching Gas Safety Regulations and has been sentenced
to 26 weeks in prison, suspended for two years, and ordered to undertake 240 hours unpaid work. Mr Sevim was also ordered to pay costs of more than £5330. Speaking after the hearing, HSE inspector Simon Jones said: “Mr Sevim lied throughout this investigation and only at sentencing did he finally tell the truth about how he falsified a landlord’s gas safety certificate. “There can be no excuse for a landlord to ever falsify a gas safety certificate and this sentence should send a clear warning to all landlords that the courts take such matters very seriously.”
see page 37
Bubble life
Panasonic has helped to create a unique and luxury holiday experience in bubble style domes at Finn Lough Resort, offering visitors a view of the stars in the middle of a private forest. As well as a four poster bed and ensuite bathroom, the Domes are kitted out with Panasonic Aquarea fan coils which are connected to air-to-water heat pumps for quick reaction underfloor heating and cooling. Panasonic DX ERV units have also been supplied to maintain a constant air flow rate and each Dome can be monitored via Aquarea Smart Cloud technology to help maintain the optimal environment for each guest. Responding to high demand, the resort has already doubled the number of Domes from seven to 14.
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Inside this issue Report highlights Editor’s rise in fuel poverty Viewpoint Energy Matters
Is it time for the UK housing market to embrace low carbon heating solutions?
See page 12
Underfloor Heating Key steps to ensure that your underfloor heating installation performs to its best
Starts page 17
Heating Controls The latest advances in smart controls and the trends to look out for in home automation
Starts page 25
Training & Education Why more plumbing and heating businesses could benefit from taking on an apprentice
Starts page 29
The Technical Magazine for the Plumbing, Heating & Air Movement Industry
The latest report from the Committee on Fuel Poverty says that the number of fuel poor households has now risen to 2.55 million, up by 210,000 since 2014/15. The advisory body, which is sponsored by BEIS, suggests that the funding that would be required to lift households out of fuel poverty has also increased from £15.4 billion to £17.1 billion. The report says that the Government’s Clean Growth Strategy provides the foundation to meet targets to upgrade properties in England to a minimum of band ‘C’ energy efficiency by 2030, but additional Treasury funded schemes are necessary. These could include an extension of the Winter Fuel Payment programme, with better targeted funding to those most in need, and more focus on enforcing existing regulations in the private rented sector. The report has been welcomed by the Energy Utilities Alliance, which argues that the installation of a new gas boiler is one of the most effective methods of reducing fuel poverty. CEO Mike Foster says: “The Committee on Fuel Poverty report makes a
by Chris Jones
Looking for job security? number of recommendations which we endorse, such as Government-funded household energy efficiency schemes, enforcement of health, wellbeing and safetyrelated regulations in the privately rented sector, and funding for a new ‘Clean Growth Challenge Fund’ for 2019-2021. “The report also correctly recognises that there is a role for the Gas Distribution Networks (GDN) in tackling fuel poverty through new gas connections.” The EUA says it is also encouraged by the recognition that landlords need to do more in the private rental sector, arguing that the recently announced £3500 landlord funding contribution doesn’t go far enough. “We urge the Government to take on board the committee’s recommendations whole heartedly,” adds Foster.
Backing future talent
Incorporating: Plumbing & Heating News Plumbing & Heating Equipment News
With high street stores struggling and businesses braced for the potential disruption of Brexit, there’s no getting away from the fact that, for many people, the start of the new year will be greeted with a certain amount of trepidation. It’s an uncertain time for those who earn a living in the retail sector and for companies reliant on the cross-border transport of goods and services. The heating and plumbing industry is not exactly immune from the consequences of a dip in consumer confidence, but there is at least some consolation in that homes will still need to be heated and plumbing problems resolved. For any youngsters pondering on where their future lies, there’s no doubt that a career in the building services industry offers considerably more certainty than in many other potential avenues of employment. While it’s predicted that many jobs in the near future will come under threat from further automation and advances in robotic technology, the work of skilled plumbers and qualified heating engineers is unlikely to be undertaken by non-human operatives anytime soon. New self-diagnostic technology and increasing demand for smart controls and interactive appliances in the home are already making a difference to the working life of an installer, but ongoing progress in this regard is only likely to enhance the knowledge and skills required to perform what might have previously been considered more menial tasks. Skills shortages within the industry are currently the cause of much concern for many employers, but the issue does at least highlight the opportunities available to anyone seeking a new career. For those who decide to invest in the necessary training, there’s every reason to believe that it could be the start of a bright future ahead! Follow us on
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Welsh professional rugby club, Ospreys, has signed a twoyear partnership with Viessmann that will see the company become the club’s official heating partner, the shirt sponsor of Ospreys age-grade rugby teams, and title sponsor of the Ospreys Cup. The Viessmann logo will appear pitch-side at the club’s Liberty Stadium in Swansea. Future draws for the Ospreys Cup, a competition which attracts over a thousand players, are planned to take place at Viessmann’s product training centre at Gower College in Swansea. Viessmann MD Graham Russell says: “We are very excited to be supporting Ospreys, especially the age-grade rugby where we can help to develop future talent to follow in the footsteps of some very well-known national and international players who have grown through the ranks of the club.”
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NEWS Review Label can help struggling consumers
Plumbing service A new plumbing and drainage division has been launched by construction and facilities management business Polyteck Group. The 18-strong team will provide a range of services that includes planned preventative maintenance, emergency call-outs, as well as plumbing and drainage services for both private landlords and public sector organisations. Stuart Fetti, Construction Director, has been appointed to lead the new department. He comments: “Polyteck has earned a reputation for executing its services to the highest standards, which is why, as demand has grown for our plumbing and drainage capabilities, we decided to review our structure.”
Recent news reports of a disabled mother from Yorkshire saying that she holds back on using water for washing or to flush the WC has prompted the Bathroom Manufacturers Association to promote the benefits of the Unified Water Label. Shirley Widdop, from Keighley, said she was rationing her water usage because her bill had risen by 35%. “I am on a water meter and because I’m on a low income, I constantly worry about the bill being too high,” says the 51-year-old, who lives with two of her children. According to the BMA, the Unified Water Label could help consumers make better choices, saving water and reducing water poverty. CEO Yvonne Orgill says: “Water is our most precious commodity, one
from showers, bathrooms are increasingly under the spotlight.” The BMA has highlighted a study by the Energy Saving Trust that estimates that we use 840 billion litres of water each year for showers and flush more than 740 litres down the loo, equating to enough water to fill 300,000 Olympic swimming pools.
Taking action Yvonne Orgill, BMA CEO
that everyone should have access to, making this news story particularly distressing, but this is not an isolated incident. The industry must take seriously the issue of saving water in the bathroom. How much water we use in the home is becoming a burning issue, with 22% of all the water used in the home down to toilets and 25%
“If we are to achieve the Government’s target of reducing water consumption from around 142 litres to only 80 litres per person per day, we must take action and the Water Label is a great place to start,” says Orgill. “The label provides valuable information on water and energy usage in a very simple and easy to understand format. We have support from manufacturers,
retailers and merchants that recognise the benefits, but we need more awareness and education so that it becomes standard practice to look for the Water Label. Whilst it is a voluntary scheme, there are currently 12,500 products and 147 brands already using it. We have the opportunity to drive forward real change and to help people like Shirley to have the water they need in their home.” The Consumer Council for Water has reported that the number of people being put on to reduced rates for water bills because they are struggling to pay has risen by 50% in a year, to almost 400,000, while a report on poverty from the Joseph Rowntree Foundation shows that arrears for water bills are now the most common form of debt for the poorest families.
Installer wins big cash prize Charter for LPG customers
A Gloucester-based plumber has been announced as the winner of the long-running ‘20 Grand in Your Hand’ competition by JG Speedfit. Braden Hockley, who has spent 13 years as a qualified plumber, was picked from thousands of entrants. He said: “I use the JG Speedfit products all the time and really needed some luck so figured if I’m in it, I could win it! I was driving home from a job when I received a call from JG Speedfit. I was so shocked when I received the call as I’ve never won anything in my life. My wife didn’t even
believe me at first!” Self-employed, Braden has faced significant difficulty in recent times due to a knee injury. He explained how he
Award for JTL at apprentice event Apprenticeship training organisation JTL has been awarded the Learning Provider of the Year Award at the recent Asian Apprenticeship Awards, held at Edgbaston Cricket Ground. To complete a successful evening, one of its plumbing apprentices – Shabeeb Mohammed from Rotherham, who works for Hortem in Yorkshire – also won Apprentice of the Year in the construction sector. JTL has been highly in˜ uential in increasing the numbers of apprentices joining the electrical and heating and plumbing industries from the black, Asian and minority ethnic sectors. For a number of years, it has been running an Ambassador programme to encourage apprentices from under-represented communities to enter the apprenticeship ÿeld, with more than 30 young Ambassadors participating in activities to encourage others from their communities to consider applying for apprenticeships in the building services sector. See page 29 for more about JTL and apprenticeships.
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will use the prize money: “I will use some of it to pay for my knee surgery, which will help me to return to pain-free working for years to come.” Braden has used JG Speedfit for the entirety of his plumbing career. “I have used JG Speedfit since day one,” he says, “as they are really well-engineered products that I can rely on. Layflat pipe is my ultimate hero, as it has really helped in making central heating installations simple and effective. Flexible pipework also means you can complete retrofit projects in record time.”
UKLPG, the national trade association for liqueÿed petroleum gas (LPG), has launched a new Customer Charter which outlines the customer care principles agreed by all members. The charter sets out principles on cold weather priority delivery; support for customers with visual and aural impairments or those in payment difÿculties; policies on competition and switching; the importance of industry safety standards; and a dispute resolution process.
Chief Executive Peter Westwood comments: “Our members are committed to providing outstanding customer care and take their responsibilities to their customers very seriously. For this reason we have introduced our Customer Charter, setting clear expectations on service and ensuring consistency across the industry.” For homeowners who live off the gas grid, demand for the off-grid fuel is at its highest during winter, but with LPG delivered via
road, unexpected and severe weather conditions can cause disruption to normal delivery patterns. Westwood continues: “Following the challenges of last winter, the inclusion of a Cold Weather Priority Initiative in our Customer Charter was of particular importance to our members. The industry works closely with the Government, devolved administrations and local authorities during winter to ensure LPG can be delivered as efÿciently as possible.”
Boiler donation to Korean war vets In November last year, boiler manufacturer KD Navien and KOTRA (the Korea TradeInvestment Promotion Agency) jointly hosted an event in Liverpool to present a donation of four Navien condensing boilers to British Korean War veterans. Navien Regional Sales Manager Barrie Wilson handed over the gifts to the four veterans and Oscar Mackenzie from Home Rescue 360, who has volunteered to install the boilers. The event, which focused on expressing the gratitude of the Korean people towards the war veterans and on building friendship between Korea and the UK, was attended by
over 80 people, including the Director-General of KOTRA’s UK and Ireland branch, Youngsoo Cho, and the MD of Navien UK, Matthew Choi, as well as local buyers and press. During the Korean War (1950-
1953), British troops totalling 56,700 soldiers served in Korea. Five thousand of these suffered either casualties or captivity. Speaking at the event, Navien MD Matthew Choi said
that he hopes for “prosperity in the partnership between the UK and Korea, two countries with a tradition and history of friendship,” and that “Navien’s top quality energy-efficient products will contribute to the lives of the British people, starting with these four heroes.” Representing KOTRA, Director-General Youngsoo Cho added: “The Korean people have a lasting gratitude and warm heart towards the UK, and today’s event was both moving and heartfelt. Despite being a small gesture, we hope the warmth these boilers bring will show this warm heart.”
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Meeting the needs Plumbing award for Aberdeen student of the rental sector A new report has been issued by Ariston that discusses how modern heating and hot water systems can help solve the challenges of the UK rental market. The paper, which is available for download, examines some of the challenges faced by landlords and addresses key aspects such as tackling fuel poverty, improving energy efficiency and making the smart choice with controls. It also outlines the importance of carbon monoxide safety and proper boiler commissioning. Victoria Gutierrez, Marketing Manager at Ariston, says: “With a quarter of all households in Britain estimated to be renting privately by 2021 – and the sector expected to continue to grow – energy efficiency in rental properties is more important than ever. So we have produced this White Paper to advise on the most effective means of supply heating and hot water to rental properties.” To download a copy, visit: http://www.ariston.com/uk/ Homeowner/white_paper_heating_uk_rental_market
James McCall-Smith, aged 21, has been crowned 2018 SkillPLUMB champion after excelling in an intensive two-day practical task at WorldSkills UK LIVE, the nation’s largest skills and careers event. The National Finals, which took place at the NEC in Birmingham, saw more than 500 competitors battle it out, where skillPLUMB was just one of the 70 different disciplines taking place. James, a student from Tullos Training Ltd in Aberdeen, won the gold medal in a two-day exercise which consisted of the installation of a small sealed domestic central heating system with expansion vessel and ancillary equipment, inclusive of three small bespoke radiators, an unvented hot
James McCall-Smith receiving his winning certificate from BPEC Chairman George Thomson at the 2018 SkillPLUMB final
water cylinder, a boiler mounting jig, motorised zone valves and copper pipework (22 and 15mm). The task was marked against tough criteria including bend and joint quality, bend angles and clearance, and measuring and marking out. He now has the opportunity
to take part in the Grundfos Installer Championship, which is being held in Frankfurt later this year. Taking second place and a silver medal was Leonard Keown from South West College. Third place and the bronze medal went to Thomas Moys from Petroc.
There were eight finalists who had qualified via regional heats throughout the UK, who all received a competition medallion and certificate, together with prizes including a BPEC training manual, vouchers, a goody bag from Unite, CIPHE membership, and tools and plumbing products donated by competition sponsors Monument Tools, McAlpine and Grundfos Pumps. Speaking after his win, James said: “It’s absolutely fantastic to have won. The competition was so tight and it seemed like we were all working at the same level, so I’m over the moon to be named the champion. It was challenging working under pressure and with the added pressure of the spectators, but I just did my best.”
New name behind BoilerMag Installers on factory floor The BoilerMag range of heating protection products will now be marketed under the Spear and Jackson brand name. Until now, the products have been promoted by sister company Eclipse Magnetics, who will continue to manufacture the range. Steve McAllorum, Sales & Marketing Director for BoilerMag, explains the thinking behind the move: “Spear and Jackson has over 250 years of experience and innovation, as well as an enviable reputation and a market leading product range. As of 2019, the BoilerMag range will be marketed under the globally recognised brand, benefiting from the strength of the Spear & Jackson name and
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the rich heritage associated with it. We are therefore delighted to be working with them in order to expand the reach of our popular range of magnetic heating system filters and water treatment chemicals.” The heating system filters range is suitable for all
applications, from small domestic properties to large industrial installations. The range includes the BoilerMag XL, designed for use in medium sized commercial, retail, or large residential properties, and the BoilerMag XT for industrial heating systems.
Cheltenham-based shower manufacturer, Mira, recently invited some of the industry’s leading professionals to its factory to provide an insight into the product journey of its electric, mixer and digital showers. Welcomed by Deputy MD at Mira Showers, Craig Baker, the installers were given an in-depth overview of the company’s heritage and history before being taken around the factory and given the opportunity to learn more about the process of shower manufacturing. During the day, a ‘timeon-the-line’ session enabled the installers to make their own electric shower and experience Mira’s
commitment to precision and attention to detail when manufacturing each individual product. Commenting on the day, Craig Baker says: “We recognise that installers are a key part of our business, as they represent the
fundamental link between manufacturer and consumer, and therefore it’s essential that we communicate with them regularly to ensure we can take their feedback on board and make the appropriate developments to our range.”
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CEO bids farewell Promotional warranties until year end to time at Bristan After nine years at the helm of Bristan Group, Chief Executive Jeremy Ling has announced that he is leaving the business. Darius Padler, Vice President for Europe of parent company Masco Group, will take the reins as acting CEO whilst a replacement is found. During his time as CEO, the company has been driven by an increased focus on design and innovation, helping it to become the UK’s market leader for taps and showers. Jeremy’s tenure also saw Bristan rise through the rankings of The Sunday Times ‘100 Best Companies to Work For’. Darius Padler comments: “I’d like to thank Jeremy for his enormous contribution to the success of Bristan Group. Both our Bristan and Heritage Bathrooms brands have thrived under his leadership, and his efforts to further enhance our company culture
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Jeremy Ling has announced that he is leaving Bristan
will leave a lasting legacy. “Masco is committed to supporting Bristan Group and the UK market, and in my interim role as CEO I will be ensuring the continuation of the company’s outstanding reputation, in particular our extraordinary dedication to customer service. “This is very much an evolving business with the customer at its heart, and we look forward to continued success.”
Looking to make a positive start to 2019, Baxi has announced that the promotional warranties currently offered across its product ranges will be extended until the end of year. The offer includes 10-year warranties on its Platinum Combi and EcoBlue Advance Combi boilers and seven years on the 600 Combi, Duo-tec Combi, Megaflo System and EcoBlue + Combi, System and Advance Heat. To qualify for the extended warranty, the boiler must be
registered within 30 days on Baxi Works or baxi.co.uk, the Benchmark Commissioning
Checklist completed, and an annual service carried out by a registered engineer.
The boiler manufacturer says the decision to extend its warranty programme is a result of the build quality of its boiler range. David Cook, UK Sales Director, says: “The way we design, test and build our boilers means that our products are more reliable than ever before. As a result, we are able to offer the peace of mind of an industry leading warranty, making it even easier for installers to secure new business as we head into the coldest period of the year.”
Certification for gas lever ball valves Claiming a first for the UK plumbing and heating industry, Altecnic says that its Intaball gas lever ball valves are now certified to EN 331:2015 (Class C). The company has been working closely with BSI’s Loughboroughbased Product Certification
Team and Centre of Excellence for the past two and a half years and is now able to demonstrate compliance with European Directives and Regulations relating to the ball valves and OEM equipment it manufactures and supplies across UK domestic and
commercial markets. MD Gary Perry comments: “As testament to our ‘futureproofing’ philosophy, it means our customers can be confident that Altecnic products meet and, in many cases, exceed, industry standards throughout their lifecycle irrespective
of technological advances and a changing commercial landscape. “We also continue to encourage all in the plumbing and heating industry to ensure they are buying, specifying and installing authentic, accredited products.”
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PEOPLE on the Move Boiler manufacturer Baltur UK has appointed David Fry as Business Development Manager covering the North East and Yorkshire regions. David started his career as an apprentice gas fitter in 1971 and has held a number of technical, sales and supervisory roles over the years. At Baltur UK, he will be responsible for generating sales for all types of commercial, industrial and processing applications. The sales force at Hamworthy Heating has been strengthened with the appointment of Chris Barrett as its new Area Sales Manager. Having entered the heating industry at the age of 19, Chris has experience in not only selling heating and hot water products but managing companies too. Most recently, he worked for heating and hot water specialist ACV as a Business Development Manager. UK manufacturer Barlo Radiators has welcomed back to the business Julian Reed, who returns as Southern Sales Director. With more than 25 years experience in the sector, Julian makes his return after a three-year stint working for Vaillant. He will help to boost Barlo’s presence in the south of England and Wales, strengthening relationships with key players at all levels of the building supply chain. Dunham-Bush, a manufacturer of heating and cooling equipment, has named Dave Parsons as Business Development Manager of its Cooling Division. Dave has worked for the company for 14 years, joining as a service engineer and progressing to Service Manager. Having recently gained a BA (Hons) in Leadership and Business Management, he hopes to take his skills base and knowledge into his new role. The new Area Sales Manager for ATAG Commercial covering the South East of England is Gary Haseltine (pictured). Gary has over 22 years experience in the HVAC sector, having previously worked for companies including Kingspan, Daikin, Grahams and Danfoss. Reporting to Paul Martin, National Sales Manager, Gary will be seeking to raise awareness of the features and benefits of ATAG Commercial’s products. Richard Whittington is the new Business Development Manager for Wirquin, supporting customers in the South West, Wales and West Midlands. Richard previously worked for 13 years selling technical pipework systems into commercial sectors and looking after merchant customers. His focus at Wirquin is to develop business in his region with merchants and the specification market. Graham Bell has joined Kudos, the Cumbrian shower products manufacturer, in the newly created role of National Specification Manager. He brings a wealth of experience to the business, having worked in sales within the industry for over 30 years with companies like Halvanto, Lecico and Caradon. His main aim will be to develop the brand into the specification arena. Following the retirement of Paul Johnson as CEO of BPEC, Neil Collishaw (pictured) has now assumed this senior position. Neil was appointed Deputy Chief Executive in September, having been with BPEC in a number of roles over the past four years. He has a wealth of industry experience, having begun his career in the sector as an apprentice, going on to run his own heating and plumbing business. The new Sales Director at Lecico Bathrooms is Kate Hirst, who has been promoted from within. Kate will be responsible for relationships within the merchant and distribution channels and will manage the existing teams to ensure continued growth and to further develop the customer base. During her time at Lecico, Kate has held a number of roles in sales, customer service and product development. ENQUIRY
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=? 20/=2? ;5#45;;.'? 0-;<;.+? 8>;?87422?.;/;4<;3?=?/=22?$.0(? 7>;? #=8? /0(1=5, ? 0 ?;.45#? >;.? =? <4847? 70? 348/988? 7>;? 4587=22=7405?0$??>;.?5;-? 042;.' 5;? -053;.8? ->=7? 45/;574<;8?=.;?0 ?;.;3?70?7.4/%? /9870(;.8?4570?955;/;88=.42,? 19./>=845#? .;12=/;(;57? 042;.8 Tricia Sharpe Alan Sharpe Gas & Heating Via email
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Let us know what you think... The Editor welcomes letters from readers on all aspects of the industry. Letters can be sent by email or post but must have a return name, phone number and address (not for publication).
Please address your letters to: The Editor, PHAM News, 1b Station Square, Flitwick, Bedfordshire, MK45 1DP
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12 ENERGY Matters
Is UK housing in the dark ages? The UK’s current model for building homes was put under scrutiny at a recent conference hosted by Mitsubishi Electric, ‘Transforming the Housing Technology Mindset’, by a group of industry experts who argue for a revolution in the housing sector. PHAM News reports.
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every step of the way. It’s become a numbers game, so we need to think differently about how we do everything in the industry. There is a massive lack of R&D in this area, which sustains the dysfunctional delivery model. “If anyone of sound mind analysed the efficiency of building a new home, you’d think we were still in the dark ages. Yes, we might have better insulation and double glazing, so it’s a bit better than a house built in the 1960s, but not that much better.” He suggested that innovative, off-site construction of houses could deliver more homes, with less embedded carbon, and at a faster rate. Such homes would be ideal for the use of renewable technologies, he said.
ast month, Mitsubishi Electric gathered together a panel of industry experts to discuss why the entrenched views and traditions of the UK house building market needs to go through its own revolution to bring about real, sustainable change. The conference, called Transforming the Housing Technology Mindset, saw talks from TV presenter and architect, George Clarke, Nick Whitehouse, founder of Buildoffsite, and Mitsubishi Electric’s own experts. The packed-out audience included architects, specifiers, housing associations and heating engineers who heard about the need for increased building standards and more use of renewable technologies.
Need for change The panel discussed how the traditional building technologies and processes have fundamentally remained the same for centuries, and, while so many other industries have gone through radical change, the domestic construction market has been stymied by inaction, government apathy and indecision. It was discussed how a need for new solutions and new thinking is required to radically change the current status quo. The main theme of Ecodan ambassador George Clarke’s presentation was innovation. He said: “When you look at almost all other aspects of our life, the pace of change and revolution has been exceptional. A government report released in 1997 recommended sweeping changes to the way homes are built and heated. When you consider this report was released a year before Google was founded, you only need to look at the technological revolution that followed for this to see how far behind the housing industry really is. “Unfortunately, the housing technology market has made very little progress since 1997. We need systematic change at a global, national, local and personal level to get houses to a standard they should be. It’s time for the housing revolution.”
Renewable technologies George Clarke, Mitsubishi’s Ecodan Ambassador
Innovations discussed by the panellists included the need for more modular-built homes that can be manufactured indoors to increase build quality, with the potential to lower costs by 33%, increase delivery speeds by 50%, and halve carbon emissions.
Like the Romans George Clarke described modern house building as being done ‘like the Romans’, which is a problem when trying to meet government targets of 300,000 new homes per year. “The industry is not set up to do it,” he said. “We don’t have enough skills, we don’t have enough people in the trades, and the planning system doesn’t move fast enough to allow it to happen. But even more worrying is that the homes we are building are done to such a low standard.” He pointed out that, currently, around 200,000 new homes are built per annum, which amounts to nearly 17,000 per month. “At that rate, standards are being compromised
Bonus for landmark project Renewable heating products distributor Go Geothermal has completed its 600th project with Stiebel Eltron. Go Geothermal will be delivering the equipment for their client, Pure Renewables, which will receive a £600 credit from Stiebel Eltron and Go Geothermal for future purchases to celebrate the milestone. Mark McManus, MD at Stiebel Eltron UK, says: “This is a great landmark for both of our organisations and really demonstrates the demand for renewable options in the UK. The team at Go Geothermal have been a key contributor to our success. We’re looking forward to continuing to work together to provide customers with the latest innovations in the renewables sector.” Sean Sowden, co-founder of Go Geothermal, adds:
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“Stiebel Eltron products have always been a strong element of our offering to customers, due to the business’s focus on quality and innovation. Also, Stiebel Eltron designs products that make the job of the installer easier, and provides invaluable training on how the unit itself works. This makes them an ideal partner.”
Chris Whitelock, MD at Pure Renewables, reinforced the above comments, saying: “Pure Renewables is committed to excellence and high quality, so working with a distributor such as Go Geothermal and a manufacturer such as Stiebel Eltron supports us in delivering on these key values.”
For home heating, renewable energy sources were widely praised as the best solution to lift those in fuel poverty out and help reduce carbon emissions. Among the renewable solutions discussed were the further education and widespread adoption of heat pumps within the housing market. Martin Fahey, Head of Sustainability at Mitsubishi Electric, spoke about an electric future and how it could have a favourable effect on carbon output. “Demand for heat in the UK accounts for a third of all our carbon emissions and half of all greenhouse gases,” he said. “This represents a huge opportunity and is an area that needs to change if we are to ever cut our own carbon emissions, and it’s an area that can change quite quickly if we apply the technology. “Heating is one way in which we can take a step towards making a difference. We need a mix of low carbon heating solutions and better thermal efficiency of buildings. Embracing innovative and renewable heat sources, like air source heat pumps, we can become prosumers – both producers and consumers of energy.”
Modular estate provides housing for commuters A modular village is to be built in Corby, Northamptonshire, by Project Etopia that will provide energy efficient homes for London commuters. The development will be built quicker and more affordably with inexpensive modular homes that are equipped with energy saving technology and smart home equipment as standard. The first four are due to be completed by the end of March and each unit should take no more than six to eight weeks to build. The exterior shell of the homes will be built in a factory and transported in parts to Corby. A four-bed house is expected to sell for between £320,000 and £350,000. New brick-andmortar builds in the area cost from £450,000 to £575,000.
The homes in Etopia Corby will be equipped with E-Smart technology, giving owners the power to control the lighting, blinds and more. They will also have a geostore system, allowing them to generate and store their own electricity. Joseph Daniels, CEO of Project Etopia, comments: “Old building techniques are exacerbating the housing crisis and it’s totally unnecessary. Corby is
leading the way in showing how villages of the future should be built. “Modular building is now so advanced, it is senseless to cling to bricks and mortar, which takes longer to build and is far more expensive. “Commuter villages like this offer younger, wouldbe homeowners the wage benefits of working in the capital but without the high property costs, and Etopia Corby will be a model other councils can follow.”
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PHAM NEWS JAN19 EDIT:Layout 1 19/12/2018 10:30 Page 14
January 2019
14 GADGETS & Tools Spotlight on connectivity New to the Connectivity system from Bosch are two floodlights offering cordless convenience and 1200 or 2200 lumens. Both tools can be controlled via the Bosch Toolbox app, meaning the user can switch on and off, dim the lights, couple multiple floodlights and activate the timer – all from afar and with the tap of a finger. Users can also check the battery’s charging status.
Further advantages are a longer runtime and a high IP64 certification for dust and splash protection, meaning the floodlights can be used both indoors and outdoors. The Bosch GLI 18V-1200 C Professional has 12 LEDs and lighting power of 1200 lumens. It provides good visibility at any job site and a long runtime of 80 minutes per amp hour at the highest brightness setting. The Bosch GLI 18V-2200 C
Professional features a newly designed reflector and provides a brightness of 2200 lumens. The surrounding frame reduces wear-and-tear, protects the light fixtures against damage and allows for five different set-up angles. The new floodlights are powered by 18V lithium-ion batteries, which are part of Bosch’s Flexible Power System.
So easy to take a coffee break on site
PHAM NEWS ENQUIRY No.
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Hand held device jump starts the van The Arteck 600A Peak Car Jump Starter is a multi-functional jump starter with built-in rechargeable batteries which you can use to charge a vehicle’s battery to start your engine. It can even act as an emergency power source for your smart phones, tablets and laptops. Small enough to fit in a glove box, it might prove to be a real lifesaver in emergencies. All you have to do is connect the Arteck 600A to the battery, leave it on for around 20 seconds, and then turn on the engine, all
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of which will be accomplished in under two minutes. Lightweight and pocket-sized, the Arteck Car Jump Starter Auto Battery Charger is an affordable option that can be used up to 20 times on a single charge. It boasts a speed of up to 4.2 amps with Smart IC via the USB (18000mAh capacity) and comes complete with heavy duty cables and clamp builtin. It is available with a two-year warranty and can be bought for just under £60 on Amazon.
The new Makita cordless coffee maker – the DCM501Z – is made for taking on site and is compatible with both CXT and LXT Makita lithium-ion batteries which fit in dedicated battery ports. Weighing just 2.2kg, with an 18V Makita battery, and complete with carry handle, the DCM501Z can brew 260ml of coffee on a single CXT 10.8V – 12VMAX battery or a 3.0Ah 14.4V battery; 320ml of fresh coffee on an 18V 3.0Ah battery; and up to 640ml of coffee on an 18V 6.0Ah battery. The coffee maker comes complete with a 240ml cup and is designed to fit in the machine without leaving a gap to protect against splashing or entry of dust and dirt. Commercial cups up to 90mm high will also fit the machine. The DCM501Z is compa-
tible with ground coffee as well as 60mm coffee pods. Dependent on battery type and voltage, a fresh 160ml cup of coffee can be brewed in five minutes. This coffee maker features a cover to protect the empty battery terminal, and a boil dry function prevents the machine from burning out. PHAM NEWS ENQUIRY No.
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January 2019
BUSINESS Matters 15 Getting ready for Business management software trial digital VAT launch This year HMRC will enact major changes that will affect VAT registered businesses with a turnover above the £85,000 threshold, and APHC is advising companies to be prepared. Making Tax Digital for VAT goes live on 1 April 2019 and around 1 million businesses will need to submit VAT returns through compatible software and keep digital records. Businesses will need to determine whether they are impacted by the change and monitor their taxable turnover on a rolling 12 month basis to ensure they do not exceed the threshold for VAT. Businesses that have not commenced with the transition need to start reviewing their systems and processes to ascertain whether their current software is compliant or whether they need to implement changes. If they haven’t already done so, APHC advises business owners to seek advice from an accountant to explain how the
new digital system will work and to recommend compliant accounting software to help them changeover to the new system. It is important to note that while Making Tax Digital for VAT will change the manner in which VAT returns are submitted, it will not alter the deadlines or the frequency of VAT return filings. HMRC have said that the Making Tax Digital initiative would be extended to taxes other than VAT by 2020 at the earliest. A list of suppliers who offer compatible VAT software can be found online at: www.gov. uk/guidance/software-for-sendingincome-tax-updates
A Reading based job management software specialist, Tradify, is offering a free trial to small business owners. The company points out that a great tradesperson doesn’t automatically make a great business person, largely because most business owners spend more time learning the technical aspects of their trade without spending time learning how to start, run and grow a successful business. “Unfortunately, very few industry resources are focused on equipping the modern tradesperson with the skills they need to run and grow a successful
business,” explains MD Rob Mark. “That is where technology can be used to help address any gaps while you establish your business and to help it survive and prosper for years to come.”
Tradify is designed to simplify everyday administration tasks such as scheduling jobs, completing quotes, tracking materials and sending invoices. An app helps the user to take advantage of digital advances and, when combined with cloud accounting software, it provides a clear overview of your business and makes job management easy. It can be used to track pricing, prioritise and schedule work, chase late payments and also make it easy to deal with VAT submissions. For more information and to take advantage of the free trial, please visit www.tradifyhq.com
Save at the pump
Van suppliers LeaseVan.co.uk have conducted research on the most effective ways drivers can cut spending at the pumps. While these tips are aimed at van and truck drivers, they can be applied to any motor vehicle. Tim Alcock of LeaseVan.co.uk says: “The cost of fuel is a major overhead for our customers, and we found that by following a few simple techniques it is possible to reduce the cost of fuel usage without having to cancel any journeys.” Here are the tips from LeaseVan.co.uk to avoid paying premium prices: Avoid motorway service stations – Fuel tends to be 10 to 15 pence more expensive per litre than the national average at motorway service stations. Plan ahead to fill up where the fuel is cheaper.
Take advantage of the supermarket price wars – Supermarket chains often vie for customers by cutting their headline petrol and diesel prices, and many have their own loyalty card scheme, which can be used to accrue points, too. Fuel can be cheaper in rural areas – Sometimes it can pay to turn off the main road or motorway and travel a few miles into a more rural location where fuel prices can be cheaper. Cut the amount of fuel put in – Depending on the size of a fuel tank, putting in less fuel could actually save money. By only partfilling a tank, carrying less weight means the engine is not put under as much load and therefore less fuel is burned. ENQUIRY
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January 2019
Getting to know you
HORROR SHOW
Each month, PHAM News shines the spotlight on installers around the country to get a picture of what life is like for them at work and at play.
NAME: John Lucas
Installation work that will make you shiver!
COMPANY: Paragas FROM: Kent
Gas App Uk members have unburied some of the latest horrific evidence of shocking installation work. Seen some terrifying installation sights of your own? Share your snaps with Gas App Uk!
At work... At play... How often do you work at weekends? “I never work weekends. I’ve made the choice to only work Monday to Friday from 8:30 to 16:30. With four children at home, I try to spend as much time with them as possible during the evenings and on weekends. If you get into a habit of working too late, you can start wondering whether you’ll make it home before they go to bed, and I don’t want that to be the case for me or my family.” Would you say that customers respect your opinion? “Certainly. For instance, I recently visited an elderly couple looking to replace their ageing heating system and they sought my advice on what boiler to install. My customers know that I understand the products that I work with and they trust that I will offer them the best advice.” Given the choice, what other job would you do? “Before becoming a heating engineer, I was a paratrooper for 22 years. If I could go back to that career then I would. After retiring from the military, we had a visit from an installer who gave us a very high quote on a new heating system. I said to my wife afterwards that I could do a better job, so she told me to begin training for my installer qualifications. The rest, as they say, is history.” What would you say is the biggest mistake you’ve made? “I wanted to see how big I could grow my business so I took on over 40 employees, and that was my greatest mistake. It really disrupted my home life. Now I’ve downsized the business, I’m enjoying the heating engineering work that I do again. It has given me a new perspective on life and I now take every opportunity to spend as much time as possible with my wife and kids.”
To join the Gas App community simply visit the Apple or Google store and search for Gas App Uk and get a 7-day free trial.
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Would you encourage your son/daughter to follow in your footsteps? “One of my boys is very interested in the work that I do. He’s only eight but he loves coming with me to the caravan sites on the coast to watch me work. Heating engineering is certainly a good trade – I wouldn’t ever push them into it though. I am sure that my children can make their own choices but I’d like to see one of them join me. ”
Can you cook? If so, what’s your favourite dish? “I love making spaghetti Bolognese, so I try to make it as often as my wife lets me. It’s all thanks to Jamie Oliver as his TV shows got me into cooking. I really enjoy cooking but it can be tough trying to find the time to feed four fussy kids who think that they can pick from dad’s menu!” How often do you find yourself looking at your mobile phone? “The honest answer is far too often. During the day I use it all of the time because of the work that I do. It’s used for scheduling jobs, payments and quotes – it’s an invaluable work tool. When I get home, I make a conscious choice to switch it off until after the kids have gone to bed.” What’s the best music you’ve listened to recently? “That’s a tough one! Recently, I listened to the Dixie Chicks because it reminded me of my time on tour in Canada. It was the only CD I had at the time! It was brilliant and takes me right back to Canada in 2001.” What do you find yourself listening to when you’re driving? “It’s usually Radio 1, even though I really dislike it! I feel that I’m not old enough yet for Radio 2. I cannot stand the DJ’s on Radio 1, but listening to Radio 2 reminds me of being at my Grandad’s house. If I can’t find anything I really want to listen to, then I put on a Spanish CD and drive listening to that.” What’s the best country you’ve visited so far? “I would have to say Kenya. It is a beautiful country and the people are fantastic. I loved every minute of being there. When I was in the army I worked on conservation sites there, and the memories of the wildlife have stuck with me – it was incredible. Belize is also another magnificent country that I’ve visited. I’ve been to so many brilliant places that it is hard to choose.”
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January 2019
UNDERFLOOR Heating 17
Three tips to ensure best quality finish Effective under˜ oor heating (UFH) requires attention to detail, especially in the ÿnal stages of a project when it’s easy to forget the crucial details. Here, John Guest suggests three ÿnishing touches to ensure the completed job delivers the best quality results.
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Many UFH systems are installed and screed is laid, but the property can then take a number of months to fully complete. However, the UFH system will still have water in it as the system needs to be left under pressure when it is tested and screed is laid. This scenario is particularly concerning if there is then a long cold winter. The water within the system can freeze and split the pipework. Of course, this means that the screed must be dug up and the pipework re-laid, bringing hassle and delays to everyone. Again, this is easily avoidable. If it is known that the UFH system could be subjected to freezing temperatures, the water within the pipework should be mixed with an appropriate antifreeze solution.
hat was once a costly heating system reserved for the rich, underfloor heating (UFH) is now widely considered as one of the fastest growing sectors in the UK market. It is being specified more and more as the heating method of choice, both by commercial developers and self builders and renovators. Analysis from AMA Research has forecast that the UK’s UFH market is set to grow by 7% in 2018, and now accounts for almost 7% of the total UK heating systems sector. There is significant room for even greater growth, with the level of installations still comparatively low in the UK against European countries like Germany and the Nordic nations. So, there’s plenty of business opportunities. Clearly, it pays for plumbing and heating installers to hop on this train and pick up and complete as much business as possible while the market has yet to saturate. However, it’s vital that these projects are not rushed, particularly when it comes to the end where UFH must be balanced and finishing touches are set. 1
Continuing education There is still much to do in the market of UFH. The technology is still relatively new, and there remains a degree of education around its benefits to the end users, developers and installers. Tellingly, a Which? survey found that some 39% of underfloor heating owners believe it cost them more on energy, but 40% say their energy bills stayed the same. Whether this is the fault of homeowners not using it correctly, or there is a fault in their system, will remain a mystery. However, one thing is for certain – if installers do not apply the finishing touches and the system is not commissioned correctly, then it can all be for nothing.
Get the balance right
To ensure there is enough water flow going through every individual heating circuit, UFH systems need to be manually adjusted via the flow meters on the manifold. The reason for this is that large rooms, like living rooms or kitchens, will naturally have more pipework than smaller rooms like WCs and utility rooms. Without the right balance, the water flow will flow to the path of least resistance and circulate to smaller circuits, possibly robbing flow from larger circuits. Therefore, if the UFH is opened up for the whole house, larger rooms will heat up much slower than they should, while small rooms will get too much heat. This wastes a lot of energy, and the larger rooms may not even reach the desired temperature at all.
The installation and balancing of an underfloor heating system are easier if the manifold is located near to the centre of the building
Setting the right balance and flow is often overlooked, yet it is a simple task. Installers just need to open or close the flow meters until the required flow is indicated. If the UFH system has been planned out through CAD, a UFH design service offered by JG Speedfit, the level of adjustment is already included in the design sheet. As a rule of thumb though, for every 20m of pipe, there needs to be half a litre of water per minute flowing through, up to 2.5 litres of water per minute for a circuit which is 100m in length. 2
Label your work
Another common oversight when finishing a UFH project is labelling the pipework and circuits accordingly. This process is vital when installing multiple zones. UFH systems require their own wiring centre, which is installed by an electrician, that then communicates with the thermostats around the property. The wiring centre can control up to eight different zones using a combination of heating circuits. For example, one zone could be an open-plan kitchen and dining room, which uses four heating circuits to heat it up. Another zone could be a small circuit in a hall. If installers do not label the pipework on the manifold, then electricians might end up wiring the room thermostats to control the wrong circuits. As a result, the manifold does not open up the circuits it needs to, and the zonal heating does not work as it should. 3 To ensure the flow of water to each circuit is approximately equal, the valves on the manifold should be adjusted and balanced in accordance with instructions supplied with the manifold pack
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Beat the freeze
A final point for installers to bear in mind is the time between the UFH project completion and the actual property completion.
The flow meters at the top of the manifold give a visual indication of the amount of water flowing through each circuit. The amount of flow will depend on the length of circuit and the temperature drop required. SpeedfitUFH.co.uk
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18 UNDERFLOOR Heating
Good reasons for single zone kits When a home undergoes renovation or extension work, it’s a good time to consider installing UFH, and a single zone kit can make the process quicker and easier. Here, Nu-Heat Technical Advisor Rachel Roberts offers tips on selecting the right kit for the job at hand.
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ith larger household extensions accounting for 75% of all UK planning applications, along with the numerous extensions, conversions and renovations carried out under Permitted Development Rights, it pays to be able to offer your customers quality heating solutions for single areas as well as whole properties. Underfloor heating kits offer a practical and easy-to-install solution for single zone projects. Giving greater interior design freedom and a warm feel underfoot – even on tiles – it’s easy to see why homeowner demand for UFH is high. With many thousands of homes undergoing extension or renovation work, UFH kits offer a huge opportunity for you to grow your business and tap into the home improvement market. Suitable for extensions and single zone renovations, there are a huge variety of UFH kits on offer, providing solutions that are as unique as the homes in which they are installed. While choice is invariably a good thing, how can you confidently pick the right product for the property? Here are five top tips for selecting the right UFH kit for your next single zone project. 1 Choose quality
Buying UFH in kit form does not mean that you need to compromise on quality. Look for a kit that includes the same high quality components that you would expect from a fully designed UFH system, along with a step-by-step installation guide and free technical support. 2 Consider the weight of the UFH system
One of the most important considerations for upper floor projects is the weight of the UFH system. Not only is it crucial to work within the weight limitations of the property structure, but choosing a lightweight system will save unnecessary stress and strain on your back. Specialist retrofit solutions, like our LoPro Lite UFH system, consist of lightweight, high-density EPS (expanded polystyrene) boards which have an excellent point load strength, and are designed to be versatile and easy to fit.
3 Opt for a low-profile system It is especially important to consider the total height build-up of the system when running UFH between different areas of the property, for instance throughout an open-plan kitchen-diner which occupies the combined space of a pre-existing room and new extension. Choosing a low-profile UFH system will minimise any disruption to fixtures and fittings and help to avoid awkward changes in floor level, creating a professional finish. Look out for super-slim UFH systems which add as little as 15mm total height build-up. 4 Ditch the screed for a quicker install
Choosing a completely dry UFH system makes for a speedier install for you and less upheaval for the homeowner. With no waiting around for the compound to dry, other trades can continue to work and floor coverings can be fitted immediately. Remember that choosing a screed-free UFH kit does not have to mean a reduction in performance. Specialist UFH kits use heat enhancing diffuser plates for even heat distribution and much quicker response times than many screed alternatives. 5 Choose a system with pre-routed channels for the tube
Make life easier for yourself by choosing an UFH system where the channels for the tube are already in place. Pre-routed panels and boards make it straightforward to run the tube around the room and back to the manifold, changing direction when needed. They also hold the tube securely in place without the need for any additional clips or staples. Choosing the right UFH kit starts with selecting the right supplier. A good supplier will be able to advise which UFH solution will work best in the property to provide an efficient, controllable heat, and support you through the installation process.
Find out more For more information on the single zone underfloor heating kits from Nu-Heat, visit the website below. www.nu-heat.co.uk
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Nu-Heat’s UFH kit – LoPro Lite OneZone kit is lightweight, versatile and easy to fit
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Progress of the Nu-Heat LoProMax OneZone UFH installation in a kitchen extension
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22 UNDERFLOOR Heating
Any home can benefit from UFH Once a headache to install retrospectively, thanks to the latest system advancements wet under˜ oor heating can be retroÿtted with ease, helping end users to stay warm and cosy underfoot in new and old buildings alike, argues John Gittens from Maincor.
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nderfloor heating is often the heating method of choice in new build properties, providing an even distribution of warmth in a way that doesn’t distract from the aesthetics of the interior, but it is increasingly being sought for fitting retrospectively too. As UK homeowners become more aware of the many benefits of underfloor heating over conventional radiator systems, it is little surprise that it is one of the fastest growing home improvement projects. Despite the initial outlay to install the heating system, in the long term the savings on energy and efficiency more than make up for this, while adding additional value to the property overall. Virtually silent and designed to maximise user comfort, underfloor heating complements both old and new properties alike, seamlessly encompassing the design trends in modern interiors, such as open-plan living where a decluttered, minimal space is free of radiators. Underfloor heating is also better for the environment, with a requirement for lower heating flow temperatures ultimately leading to reduced fuel usage, meaning lower CO2 emissions, which will appeal to the eco conscious end user.
Retro solution Historically of course, the idea of fitting an underfloor heating system into a property retrospectively would have sparked many a headache among installers, especially in period properties where the thought of having to rip up floorboards and take a building right back to basics would be prohibitive in both time and cost. Advancements in technology mean that this is no longer necessary, with the latest systems helping to overcome the potential pitfalls of underfloor heating installation, even on retrofit projects. One such solution is a system that is fitted on top of a wide range of existing floor substrates, such as our Overboard dry screed panels. Ideal for low profile underfloor heating applications, the system is quick and simple to install and suitable for use below a wide range of floor coverings, on both ground and upper floors. Ideal for projects such as period properties with low ceilings, existing extensions, kitchen
Maincor’s low profile Overboard system is ideal for retrofit projects, making underfloor heating easy to design and install
and bathroom refurbishments or upgrading domestic heating systems, Overboard makes it possible to extend an existing heating system with minimal disruption to the floor and low height increase. In fact, the floor height only increases by 18mm due to no slabs or screeds being required, meaning ceiling height is also not compromised. As an alternative to wet screed systems which are very labour intensive to install and require extended drying periods that are especially exacerbated in cold weather, with Overboard the underfloor heating pipes are laid and the floor covering can be fitted after as little as 24 hours. The system has been designed with ease of installation and planning in mind. For example, the boards don’t need to be laid in brick pattern and the end returns are exactly half the size of the main panels, which means that less cutting is required. Due to the formation of the end returns there are countless options on pipe placement, reducing the need Use of insulation for routing on site, saving can improve thermal time, hassle, wastage, dust performance of the system and breakages. The panels
are a handy size for carrying on site too, making it easy for one person to manoeuvre, when carrying upstairs and around corners – another important point of retrofit projects where existing décor may well already be in place. When fixed down, the boards provide a solid feel underfoot and a stable platform for the floor covering above, with the entire floor area as a heat emitter which provides a higher output than an alternative plastic end-panel system. That’s because, due to the physical properties of Overboard, the panels allow the heat to spread effectively across all of the heated floor area.
Quick turnaround Aside from easing worries over installation on retrofit projects, such systems also do much to eradicate concerns over turnaround time. With customers eager to see their install getting underway, but understandably needing an idea of costs before proceeding, quick turnaround time on quotations and specifications is important. With our Overboard system this can be as fast as a day. So long as the installer submits the drawings including basic information such as dimensions and heat source, a detailed quote will be quickly received. This in turn enables the installer to price the project for the customer, reducing the risk of them having a change of heart. www.maincor.co.uk
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Smooth installation in Cirencester A development of six new ÿvebedroom detached properties, close to Cirencester town centre, featuring the area’s distinctive natural Cotswold Limestone, is making full use of the beneÿts of the ClipPlate UFH system from Omnie. Preston Leigh is being built by developer Ashford Homes (South-Western) to a high speciÿcation and makes full use of contemporary construction technologies. High insulation standards mean that the properties are ideal to beneÿt from under˜ oor heating, which can deliver user comfort and
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energy efÿciency when run at lower temperatures than conventional radiators. Site Manager Simon Kay comments: “This is my ÿrst project with Ashford Homes, but the company has used Omnie systems successfully on all their developments since 2014. From my point of view, the installation of the ClipPlate proÿles went very smoothly. “We had good design assistance from Omnie in Exeter and response was rapid when we required materials, while the drawings were accurate and provided
the installer with a deÿnite starting point for setting out.” The installation consisted of loops of 16.5mm polypropylene pipework, totalling 840m in length, which were connected back to a nine port Precision-Flo manifold under the staircase, which is in turn fed from each building’s Worcester Bosch system boiler. The boiler also supplies the homes’ three bathrooms via a main hot water storage vessel. The installation of the Omnie ClipPlate panels, pipework and manifolds was undertaken by one of Ashford
Homes’ plumbing and heating contractors, Lee McClurg of L. McClurg Plumbing & Heating Ltd. For the upper storey to each house he ÿtted TorFloor panels and pipe, connecting to an eight port manifold.
On a plate Compact and suitable for inscreed applications, ClipPlate is among the most popular options to Omnie’s LayFast brands. Pipe runs can be simply pressed into the proÿles without the need for joints and they can be relied on to stay in place while the screed is laid.
The company offers a full range of solutions for quick installation and restricted construction depths, as well as its TileOver range. For more information, contact
Omnie’s technical sales team on the website below or use the freepost reader enquiry card inside this issue. PHAM NEWS ENQUIRY No.
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UNDERFLOOR Heating 23
Supporting installers in the field Investment in back-up support, digital services and new product technology are all helping to make life easier for under˜ oor heating installers. Andrew Coy, Commercial Proposition Director for Polypipe Under˜ oor Heating, highlights some of the latest developments.
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here is a clear continuing shift towards digital services within the underfloor heating sector. As smart technology becomes ubiquitous with more and more household functions, it is important for manufacturers to ensure their highlyengineered systems remain relevant and easy to use. More heating engineers and plumbers are becoming reliant on mobile technology to conduct their work – from Andrew Coy, Polypipe ordering parts to managing invoicing – and at Polypipe we will be responding to this by ensuring that our technical experts are available at the end of the phone. Heating engineers can also access app technology to provide their customers with quotes for underfloor heating systems. The online estimation tool allows users to add labour costs, offer manifold and control upgrades, and email quotes directly. Quotes can be prepared offline by syncing to a user’s profile and sending emails when an internet signal becomes available. The app is available on Apple and Android platforms and it is already being used by over a thousand industry professionals. Also available by phone is a full, free-to-use dedicated design service based at our new technical office and PDC in Doncaster, providing access to extensive industry experience. The 26-strong team, with previous experience as onsite project consultants, managers and estimators, can give heating engineers and installers an edge in a market that is increasingly dictated by delivery on demand. As part of the design service, the Polypipe team takes plans (which can be supplied in a number of formats) and develops a list of heating or drainage products that would best serve the project. We can also offer installation instructions.
Underfloor heating experts are available at the end of the phone
In addition, we are working towards inputting supplied designs into BIM and Revit software to produce 3D designs. This is an added benefit that heating engineers often have to work without, but will increasingly become accessible to small traders.
Auto-balancing As well as enhancing our design service and technical support, new product technology such as our Smart Plus Steel Manifold with auto-balancing ‘set and forget’ technology, also helps to make installation easier. This underfloor heating manifold allows an installer to precisely control the flow of water through each circuit of the heating system by setting a constant litresper-hour flow rate. Auto-balancing technology means that installers no longer need to spend time balancing an underfloor heating system themselves by gauging the amount of water flow needed for each zone, before readjusting the flow meters manually. The flow rate can be simply selected, set, and left to balance itself, making the system easier to install and more efficient for the end user. This new feature and the convenience it affords to the installer comes at no extra cost, as this new and improved
Polypipe’s Smart Plus Steel Manifold with auto-balancing
product replaces the previous manifold. Balancing the flow rate manually within a heating system can often be time-consuming even for the most experienced of professional installers, and we wanted to supply a product that could help overcome this issue. Polypipe is the only manufacturer able to offer this new self-balancing technology in the UK. The final result is an underfloor heating system that provides uniform heat output for increased comfort and optimum temperature distribution. The Smart Plus Stainless Steel Manifold includes the following key features: • Automatic hydronic balancing – saving time at installation as the flow rate is set by turning the valve with the supplied key • Control cartridge – ensuring a constant flow rate • Easily adapted flow rate – able to be adapted to given heating loads, and calculated as part of the free design service • Optimum temperature distribution • No excessive surface temperatures • Energy saving benefits • Uniform heat output for increased comfort www.polypipe.com/housing/polypipe-underfloor-heating ENQUIRY No.
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Low-profile system ideal for retrofit Warm hands on heated display
Underfloor heating distributor TUS reports that it has seen a steady increase in the demand for low profile systems in recent years, with the majority of such being installed in renovation or retro-fit projects. The company’s most popular low profile system is Warm-Board, which offers low build-up height and ease of installation. Suitable for most underfloor heating scenarios and various floor coverings, it uses a 15mm or an 18mm high density dry screed board which acts as a heat conducting surface, transferring the heat from the pipes to the heated floor above. This system uses a specially designed End Support System which helps to secure and support both the floor covering above and the pipework
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within. Promising a quick and easy-to-install solution, it can be fitted directly above concrete or floorboards in both retrofit and new construction applications, with the potential for the direct application of tiles to the board. For wooden floor coverings and carpets, the manufacturer recommends pouring a 6mm
levelling compound on top of the Warm-Board panels to ensure a level surface prior to laying the flooring. TUS advises that in addition to the system itself, the most suitable heat source needs to be identified. A boiler and a heat pump can work perfectly with underfloor heating, but it’s important to match the system and heat source
with the requirements of the property. Equally, it’s important to assess how quickly the installation needs to be completed, how many manifolds are required, and any other insulation requirements. “Low profile systems are perfect for renovations or when the floor of a property cannot be raised,” says MD Mike Beck, “but with a range of low profile systems now available on the market, it’s important that the right one is specified. “Working closely with an experienced supplier like ourselves will ensure that specifiers and installers have a good understanding of the different systems available and that ultimately the most suitable system is installed.” PHAM NEWS ENQUIRY No.
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A specialist in electric underfloor heating, Amber offers a wide range of mats, foils, cables and thermostats to suit almost any requirement. Products are backed with a technical and design support team which will be able to assist with all enquiries and offer a full design service if and when required. To further support the range, the company has recently launched a visual merchandising tool for use in tile and bathroom showrooms, electrical wholesalers and distributors. Showroom visitors will be invited to take the chill off this winter by putting their hands on the heated tile display. And understanding that space
may be at a premium in many showrooms, Amber is also providing a counter top heated display unit as part of the POS options. The company can be reached using a freephone telephone number and products can be dispatched on the next working day with no minimum order. PHAM NEWS ENQUIRY No.
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24 MERCHANT & Distributor News City Plumbing and PTS could be sold
Head office move for Flame Heating The North East based Flame Heating Group is aiming for further expansion following investment in a new head office. The 2821ft2 building, located on Boldon Business Park, will replace the heating and plumbing merchantâ&#x20AC;&#x2122;s existing head office in Team Valley, which will remain the firmâ&#x20AC;&#x2122;s lead branch. The company says it has a three-year expansion plan which will include the launch of new trade counters in new areas and a doubling of its current workforce.
Flame currently operates 11 trade counters across the North East and Scotland. MD John Savage comments: â&#x20AC;&#x153;This latest investment highlights our commitment to the region and will set us up for future growth and expansion. The Boldon location is ideal for our team, providing excellent transport links to our branch network. â&#x20AC;&#x153;There is scope for further job creation to support our back office functions and across our extended branch network.â&#x20AC;?
The Travis Perkins Group has announced that it is looking to sell its plumbing and heating division â&#x20AC;&#x201C; which includes PTS and City Plumbing â&#x20AC;&#x201C; and focus on areas of its business which it considers more profitable, such as its builders merchant business and Toolstation UK. The change in strategy follows an announcement in July last year when the Group said that it would undertake a comprehensive review of its business, with a view to driving stronger performance and enhanced value for shareholders over the medium term. The Group says it is
targeting cost savings of ÂŁ20-30m which will be delivered over the next 18 months. As part of the process of simplification, it says that now is the time to explore the potential sale of
the plumbing and heating division, which will facilitate capital deployment on the higher returning areas, and creates further opportunities to simplify the Group and reduce costs.
CEO John Carter comments: â&#x20AC;&#x153;We have developed a clear plan to focus on delivering best-in-class service to our trade customers, and to simplify the Group to reduce complexity, speed up decision making and reduce costs. Our trade businesses hold strong positions in attractive markets, and these initiatives will enable us to concentrate our management time and capital in the highest returning areas.â&#x20AC;? The plumbing and heating business accounts for around 13% of the companyâ&#x20AC;&#x2122;s profits and could fetch up to ÂŁ500 million.
Index points to merchant growth The latest data released in the BMFâ&#x20AC;&#x2122;s Builders Merchant Building Index (BMBI) confirms total merchant value sales were up 4.2% in Q3 last year, compared to the same period in 2017.
Plumbing, heating and electrical categories ended the quarter up 3.4% on the previous year. July was up 9.6%, August up 1.2%, with September flat year on year. Trading across the water
heating product sector was at the same level as the previous two quarters, but third quarter performance improved after a slow start in July. Compared with the same
three months in 2017, value sales in the kitchen and bathroom sector were up just 2.1%, but sales were up 4.5% comparing the 12 months to September 2018 with the previous year.
Efficiency across the range | Since 1924, STIEBEL ELTRON has specialised in decentralised DHW heating, offering products geared towards maximum energy savings. No more high operating costs, thanks to innovative technology, reliable premium products and a first-class service from STIEBEL ELTRON. â&#x20AC;ş Quality with a high level of innovation â&#x20AC;ş Instantaneous water heaters for any application area â&#x20AC;ş Convenience for kitchens, bathrooms and hand basins â&#x20AC;ş Peace of mind with a 2 year on site parts and labour warranty DHE SLi | Instantaneous water heater DEL SLi | Instantaneous water heater
Hot water and space heating solutions the STIEBEL ELTRON way. With a comprehensive range of electric space and water heating products we always have the right solution for your project. Contact us directly for our free of charge design service. STIEBEL ELTRON UK Ltd | Telephone: 0151 346 2300 | www.stiebel-eltron.co.uk ENQUIRY
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DCE | Compact instantaneous water heater DEM | Mini instantaneous water heater
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HEATING Controls 25
5 home control trends to look out for in 2019 A decade ago, the idea of controlling your home’s thermostat, lights and security systems remotely via smartphone would have seemed like science ÿction, but now consumers are increasingly familiar with smart home products and the market is booming. Here, Andy Mansÿeld, Marketing Communications Manager at Resideo, maker of Honeywell Home branded heating control products, discusses ÿve recent developments.
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mart home devices are becoming ever more present in UK households. The latest research shows that almost a quarter of homes have one or more devices, with smart speakers leading the way. In the next 12 months, households are expected to spend a record £10 billion on smart devices. One of the major trends fuelling the growth of the market is the popularity of smart home assistants such as Amazon Echo. These devices Andy Mansfield, Marketing could potentially be the ‘glue’ Communications Manager towards wider adoption of smart home products, similar to the iPhone effect on the smartphone market. The key is to get people buying their first device. Once they do so, they are much more likely to go on and add to their smart home collection – from heating and lighting controls to smart appliances. Heating controls can play an important role in driving consumer demand for the emerging smart home ecosystem. However, with more than 75% of households not currently owning any device, there is plenty of room for installers to take advantage of this opportunity. With that in mind, here are five trends in the home control market that all installers need to know in 2019. 1
Easy to use devices
The latest technology has gone into making modern home controls simple to use and more efficient than ever before. For example, with modern programmable thermostats, it is important to remember that these devices are not designed
to be on/off – they will always be working, matching the time to a temperature requirement that best suits your customer’s lifestyle. People who have never had a programmable thermostat before may be surprised when the boiler fires at different times of the day than they are used to, such as during the night. That’s why it’s crucial to explain that the boiler will operate every time the temperature drops below the desired set point and that this is usually the most efficient way of heating the home. 2
Efficiency gains
Heating efficiency is currently a hot topic as the Government looks to cut down on carbon emissions, and the recent Boiler Plus regulations state that automation and optimisation are key elements of smart heating controls that drive efficiency. Before you even consider smart functionality, make sure you offer a modern control with the latest energy saving technology, such as the Honeywell Home T4 series. Automated modulation control with TPI or OpenTherm improves energy efficiency by enabling the boiler to run at lower flow temperatures for longer periods. What’s more, optimum stop, start and delayed stop features learn how the room is heated, reducing user effort and improving heating efficiency. 3
Advanced wireless functionality
For tech-savvy customers, the most advanced smart thermostats on the market are packed full of intelligent features, such as geofencing technology which uses GPS to know when users are away from home. There are also solutions, such as the Honeywell Home T6 series, which enable users to control their heating system through a smartphone app. As with most technology, there will be those customers who will want to embrace the latest heating control functionality and others who are happy with the standard solutions. As wireless technology develops, so do the
Installers have the opportunity to tell their customers about the benefits of fitting connected home systems
products that connect the smart home. Keeping up to speed on these developments is important to ensure that you can cater to individual needs across the smart spectrum. 4
Home hub integration
As we’ve mentioned, digital assistants are a big thing at the moment and are only going to get more popular in 2019. The feedback we’ve had from installers is that when they install a smart thermostat, and if the customer owns a device such as an Amazon Echo, the majority of the time they want to connect to it. This means that connected thermostats can by controlled by voice. Installers must be aware of this trend and select a thermostat which is compatible with the customer’s choice of smart home technology. Even if they do not currently have one of these devices, it is still good practice to fit a thermostat with wide compatibility as it gives customers freedom of choice should they decide to implement centralised control in the future. 5
Manufacturer training
With technology advancing so quickly, it is understandable that some installers might not be fully up to speed with the benefits of smart home technology. Installing smart heating controls now requires a new set of skills and knowledge that can easily be obtained via professional training. With this in mind, training is set to be a big trend in the next 12 months, with more manufacturers offering training to arm installers with the right tools and knowledge for every industry challenge. For example, Resideo offers various online training courses so that installers can learn about three flagship Honeywell Home branded products – T6, T4 and evohome – from the comfort of their own homes. Installers can simply register for free to gain access to YouLearn, the online training platform, whenever it suits them. All courses are split into digestible chunks, with users able to track their completion as a percentage. For installers who invest time in up-skilling, the benefits will soon outweigh the costs of being left behind in a rapidly developing market. Looking ahead, 2019 is set to be a big year for the smart home. Installers need to be armed with the knowledge on how to take advantage of the many opportunities presented by these trends. About Resideo Resideo is a leading global provider of critical comfort and security solutions, primarily in residential environments, and distributor of low-voltage and security products. The company has a 40-year, exclusive license to use the Honeywell Home brand.
Smartphone apps enable the user to control their heating, plus a range of appliances, including lighting and security systems
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https://heatingcontrols.honeywellhome.com
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26 HEATING Controls
Smart systems are getting wiser At the start of a New Year, Remi Volpe, Managing Director at Drayton takes a look back at how heating controls have evolved and, following customer research, discusses the developments heating engineers might expect to see in the near future.
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e’ve already seen a 35% growth year-on-year when it comes to the installation of multi-zone systems in UK households. While this growth over the past 12 months has been significant, this is an area we expect to increase further as homeowners become more conscious of their energy usage. In addition, more and more homeowners are moving towards heating individual rooms as and when required, and this is a trend we anticipate growing this year – after all, you wouldn’t leave the light on or a tap running when you’re not in the room, so why should it be any different for your heating? As well as improving comfort levels for homeowners, smart controls can also go a long way in improving energy efficiency thanks to smart technology and algorithms, such as optimum start. Additionally, features such as load and weather compensation enable heating controls to automatically adapt to environmental conditions to perform more efficiently. For example, Wiser’s Eco Mode combines optimum stop and weather compensation to adapt heating schedules according to changing weather conditions. The recently introduced Comfort Mode uses optimum start to learn how long a home takes to heat up, adjusting schedules to reach the desired temperature at the ‘on’ time. Innovative functions such as these give homeowners the peace of mind that their heating system is working as efficiently as possible.
Home and away One of the key selling features of a smart heating control system is the ability to control the heating remotely, offering great appeal to homeowners who don’t have regular schedules. While it is now easier than ever for users to manage their heating on the go, technology has also advanced to the point where manual changes to the schedule aren’t necessary. Using geofencing technology via platforms such as IFTTT (If This Then That), homeowners can create rules to control the heating based on their proximity to the home. For example, a rule could be set in conjunction with an app
The Wiser control system links up with other smart technology in the home and now is able to issue its own heating report
such as Life360 to automatically turn on Away Mode on the Wiser app when the last family member leaves the home.
Heat report As technology continues to advance, homeowners are expecting more and more from their heating system, both in terms of functionality and the level of information it can provide. This is why we have developed the Wiser Heat Report, allowing users to monitor room temperatures, set points and view outside temperatures, as well as compare the heating patterns of up to 16 rooms at a quick glance. This handy report was developed following research that found 68% of users were interested in receiving more information about their heating system and is available to view at any time in the Wiser Heat app.
Getting smarter Homeowners are more frequently turning to systems such as the Google Assistant and Amazon Alexa to control appliances in their home, so it makes sense that heating should also be compatible with these smart home devices. It also offers a wider opportunity for manufacturers to look at the customer demand for other products that could be incorporated into the same system. This was reflected in
the recent research carried out amongst our customers, and as well as discovering that 58% would be interested in smart lighting, we also found a high demand for smart plugs that could be controlled via an app, leading us to develop the Wiser plug. As well as offering homeowners the convenience of being able to turn appliances on and off remotely, the Wiser Plug acts as a range extender, enabling connectivity to devices further away from the hub.
Trained up With interest in smart controls continuing to grow, it’s important that installers are clued up on the latest systems and the evolving technology in order to be able to provide support and advice to their customers. In recent years, more manufacturers have started to offer dedicated training courses on smart controls, enabling installers to get the most out of the system and ensure they can pass on this advice and support to their customers. This year, we expect that this type of training will continue to gain traction as installers field more queries from customers regarding smart heating controls and look to build their business through exclusive consumer leads via our website. wiser.draytoncontrols.co.uk
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More skills to enhance user comfort
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By the use of such features as geofencing technology and weather compensation, the tado° smart thermostat can detect the presence and absence of users, and also respond to local weather forecasts and building characteristics. When sunshine is predicted, for example, the smart thermostat turns down the heat to leverage the solar gain and avoid overshooting the set temperature, thereby saving energy and increasing comfort. With the new generation of V3+ smart thermostats, tado° can now also help to analyse indoor air quality. The Air Comfort Skill guides customers to a healthier home environment by providing them with advice on how to achieve more comfort. It also offers tips on preventing
health risks such as mould, which can be caused by too much humidity. Also new is the Boiler Health Monitoring Skill which helps to keep track of the status of the boiler, no matter the brand, as it notifies the user
when there is a problem. Residents can then forward this information to their installers. This saves time for installers and is particularly beneficial for those with digital boilers, as tado° detects the error code, which
can then be passed on to the installer before they set off for the repair job. Another feature, Boiler Repair Services, is an inapp platform that connects customers directly with heating engineers to get their repair or maintenance check done. Installers can sign up in the tado° Installer Club Portal for free and they will receive local and national repair and maintenance jobs as well as leads for customers who require a new heating system. “At tado° we aim to make it easier than ever for installers to become a smart heating control expert,” says Product Manager Svea Kübler. “There has never been a better time to get up to speed with smart thermostats.” PHAM NEWS ENQUIRY No.
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HEATING Controls Connect and communicate To coincide with the launch of its new ONE Series boilers, Ariston has introduced a new suite of heating controls, which allow quick and easy access to the Ariston Net system and app. Both the Cube S Net Wi-Fi thermostat and Cube RF room sensor are said to be easy to operate and offer end users energy management tips and technical support. Ariston has created its own embedded communication protocol, BusBridgeNet, which ensures the Cube S Net Wi-Fi thermostat is always connected to both the boiler and the app. With a high resolution display and touch sensitive buttons, the controls offer options such as energy usage reports, internet weather monitoring and a weekly scheduler programme. In addition, there are also holiday and override modes, for instance, when a property is going to be left unoccupied for a specific amount of time or when heating is required. Thanks to wired and wireless zone management kits, it is also possible to manage up to six direct heating zones with these controls. Plus, when used in conjunction with an outdoor sensor, these devices will enable the boiler to modulate as efficiently as possible.
Commenting on the new controls, Product Manager Alex Boweren says: “The new Cube range complements our new ONE Series boilers perfectly, while the ‘plug and play’ design ensures each device is simple to install and connect. We have worked tirelessly on creating our BusBridgeNet proprietary protocol to allow all our boilers and controls to communicate effectively with the Ariston Net app. This ensures end users and installers always have a comprehensive method of managing and monitoring heating systems.” www.ariston.co.uk PHAM NEWS ENQUIRY No. 114
With or without wires With products designed and developed in the UK and France, Neomitis offers a range of controls and heating products for residential and small office environments. The product range includes thermostats, programmers and timers, as well as radiant heaters, radiators and towel rails. The company’s RT7 range of smart digital thermostats
offers a choice of wired (RT7PLUS) and wireless (RT7RFPLUS) models, both available in white or black options.
Described as quick and easy to install, both models feature an easy-to-turn rotary control and a large backlit display. Operating modes include auto, comfort, eco, heating on standby with frost protection, plus a one hour boost function. Both controls also provide a service interval function. PHAM NEWS ENQUIRY No.
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Easy to set up smart solution Compatible with Amazon Alexa and Google Home, the easy-to-install MiHome Heating Control Smart Thermostat enables the user to take control of their heating remotely via the MiHome App. Compatible with all boiler types with a zero volt thermostat connection, the MiHome Thermostat connects to the boiler with a simple 2-wire connection and is battery-powered. As well as adjusting temperature, the thermostat also senses occupancy and humidity levels which can be viewed in the app. Users can also set up timers and use geofencing via the MiHome app to take control of their heating wherever they are.
The MiHome heating range also includes radio controlled Smart Radiator Valves. Compatible with both the MiHome Smart Thermostat and Nest Learning Thermostat, the radiator valves enable users to set different temperatures in different rooms using zonal heating. The MiHome
Smart Radiator Valves can be purchased singularly or in packs of two, three or four. All products, which can be purchased via the Energenie website (see below) and must be used with the MiHome Gateway, are available to purchase separately. PHAM NEWS ENQUIRY No.
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28 HEATING Controls
Latest TRVs are fast operators Thermostatic radiator valves have come a long way from the early manual products to become the modern electronic devices now available. Gareth Ash, Marketing and Technical Support Manager at Danfoss, charts their evolution and considers the role of TRVs in the digital world.
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Performance of Buildings round 500 million radiators in EU homes Directive (EPBD). Among are still fitted with the requirements under the simple manual radiator valves revised EPBD is the fitting according to a study by the of devices that regulate European Building Automation temperature at room level, Controls Association (eu.bac). such as TRVs. In the UK alone, the report The Directive states that, estimated that the potential subject to being technically energy savings of installing and economically feasible, modern TRVs over manual the installation of this type radiator thermostats could of self-regulating device be as high as 18,111 GWh should be considered for (gigawatt hours). These figures the separate regulation of represent a huge untapped Gareth Ash, Danfoss the temperature in each market for TRVs. By providing room or, where justified, in temperature control in individual rooms and a designated heated zone of the building. so reducing wasted energy, fitting TRVs could lead to fuel cost savings of up to 30%. This level Steps forward of control could also help to ensure that the With so much evidence and regulation to energy saving potential of increasing home support the benefits, it seems obvious that insulation or upgrading a domestic boiler is every radiator should be fitted with a TRV. actually achieved. So whatâ&#x20AC;&#x2122;s the history behind these familiar The lack of modern heating controls in heating controls? many homes has recently been addressed One of the worldâ&#x20AC;&#x2122;s first radiator thermostats with targeted amendments to the Energy for regulating heating was invented by the
Smart TRVs are fast acting and can be controlled anywhere with apps on connected devices
founder of Danfoss, Mads Clausen, in the 1940s. Since then, Danfoss has remained at the forefront of TRV innovation and applies its unique legacy to develop new products for our increasingly digital world. The arrival of electronic, programmable TRVs with advanced functions like Holiday and Open Window settings are a far cry from the first basic manual valves and what are considered â&#x20AC;&#x2DC;oldâ&#x20AC;&#x2122; devices of 15+ years, which offer limited efficiency. When it comes to efficiency, it is important to note that the time it takes for a TRV to react to a change in room temperature comes down to the type of material used in the sensor. Typically, a wax-filled sensor takes 40 minutes, while a lighter liquid filling will react in 22 minutes. Gas-filled sensors have a 12 minute reaction time, but electronic sensors are the clear winners at just one minute. The sensor should, therefore, be an important consideration when installers are choosing TRVs as this will have an impact on product performance and avoid potentially costly call backs from dissatisfied customers.
Next generation Recent innovations of TRVs are in line with the growth in wireless connected devices. Some of the latest are designed for use with a smartphone app, allowing users to programme individual thermostats for convenience and flexibility. This functionality is now being complemented with the next generation in smart heating, with products like Danfoss Link, which is a central controller that provides convenient wireless control of the heating
system via individual electronic TRVs. This type of central control allows for the interconnection of devices within the home so they can connect, collect and exchange data. The ability to link all the elements of a homeâ&#x20AC;&#x2122;s heating controls, including room sensors and electronic TRVs, is particularly ideal for larger homes or apartments where individual control is required. Consumers can take control of their energy consumption whilst maintaining the comfort of their home. Individual room temperatures can be set, or rooms can be grouped together to create different heating zones. Even better, users can control heating remotely and create a comfortable, energy efficient home temperature wherever they are.
Continuous development The TRV has come a long way in the 75 years since Danfoss introduced the first radiator thermostats. Todayâ&#x20AC;&#x2122;s TRVs come with many practical features, such as clickon coupling for fast, no-tools mounting, and menu-driven user interfaces that make them easy to install and to use. They can even become part of the Internet of Things in the modern, interconnected home. So our message to installers is clear â&#x20AC;&#x201C; encourage those customers with old, manual radiator valves to replace them with modern TRVs and they will feel the benefits of increased energy savings, comfort and convenience. PHAM NEWS ENQUIRY No.
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Why the choice of sensor matters when choosing a TRV The sensor inside the TRV head contains a material, usually wax or a liquid, that reacts to the temperature in the room and allows the valve to control the flow of water. The heavier the material, the longer the reaction time, and this has a bearing on the deviceâ&#x20AC;&#x2122;s energy efficiency and accuracy. So a quick reacting TRV has the potential to lower heating costs and raise comfort. ENQUIRY
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Making the case for apprentices New research from JTL shows that the majority of small heating and plumbing businesses are not employing apprentices, often due to lack of information and support. But there are plenty of resources available to make hiring and working with an apprentice an attractive option.
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lack of clarity on the benefits and an over-complicated application process have been identified as the key barriers to increasing the number of apprentices taken on by small firms operating in the building and trades industry, new research has revealed. More than 95% of the people questioned in the eSurvey worked as a sole trader or in small companies employing ten or fewer people. Commissioned by training specialist JTL, the largest provider of apprenticeships in the building services engineering sector, the survey found that 92% of sole traders have never employed an apprentice. In addition, 47% of all respondents said they had hired an apprentice in the past, but only 23% currently employed one. JTL Chief Executive Jon Graham says that the evidence from the survey confirms much of what his organisation already knew, but opens the way to focus on continually improving information about apprenticeships and allay any fears small employers may have about getting involved. “We understand that hiring an apprentice can be a challenge for the one-man-band and smaller firms,” says Jon, “because you could be doubling the size of your workforce overnight. We need to make sure that they understand there are organisations like JTL who are there to support them throughout, from recruitment to the apprentice achieving qualifications.”
Summary of results The survey showed that small businesses wanted to be well informed before recruiting an apprentice. 61% wanted the costs and funding clearly explained. 52% wanted to know what support is available to them if they decided to recruit. 33% showed concern around the time commitment involved and needed a clearer understanding of how much time is spent in training off-the-job. 28% needed to know how long an apprenticeship takes. Only 21% of employers indicated that they would not need any additional support if they were going to recruit a new apprentice. 33% suggested that face-to-face meetings with a dedicated assessor would be helpful, while 32% thought a support line offering help with apprenticeship-related queries would make sense. 31% wanted an online platform to help monitor their apprentice’s progress, and 27% wanted help with apprentice selection. 16% said they would value help with interviewing candidates. As a result of this research, Jon says JTL has a clearer view of what information they need to prepare and share with potential employers. “There are a number of perceptions out there that are simply wrong or based on a lack of understanding of important facts in relation to recruiting apprentices and the apprenticeship scheme as a whole. We have to address these – in particular with regard to the funding issues.”
Funding worries The complexity of funding was identified in the survey as an issue for employers, with 15% of respondents citing this as a potential barrier, and 61% wanting the costs and funding clearly explained as a condition to taking on an apprentice. This area of concern has been somewhat intensified in light of the weaknesses of the Apprenticeship Levy, which has led to falling apprenticeship numbers over the past year. Jon says: “The recent changes to funding for apprenticeships has inevitably had more effect on smaller companies than for a major business with dedicated departments to look after these matters. We are convinced that small companies will resist the opportunity to employ apprentices if it is perceived as just another costly issue to worry about.” Under the current levy framework, firms with under 50 employees won’t pay any costs towards training if they employ apprentices under the age of 19. They will also receive a £1000 payment to meet any extra expenses. “There is no cost to the employer when it comes to training,”
Businesses that take on apprentices are far more likely to hire again due to the many benefits it brings to the company
explains Jon. “The only costs are the hourly rates of the apprentice, which is something like £3.70 per hour. That rate will change as the learner progresses because you pay more as they get more experience, but these are modest employment costs.”
Reasons to employ The survey also explored the reasons behind an employer’s decision to take on an apprentice. Top of the list were business reasons and the wish to encourage more young people into their trade. Commenting on the economic advantages, Jon says: “A lot of research has been done by a number of government bodies that show when people undertake vocational qualifications within companies – whatever the size – they will add economic value. Maybe not in the early stages of training, but as that learner picks up skills and competencies, they become of greater benefit to the business. They will be able to do work for that particular plumber or heating engineer and add value by doing productive work.” Survey results reflect Jon’s comment. When asked if they were likely to employ another apprentice, businesses that already had an apprentice said they were far more likely to hire again next year. Another business reason for taking on an apprentice is that, in some cases, it may be a requirement to get on tender lists, for example with local authorities and housing associations. “It enables you to get work where others would not,” comments Jon. “It’s about that business showing a commitment to training, which a lot of people value and recognise as a very good thing to do.”
what the employer needs to do. At no point is the employer left adrift, because there will always be a training officer at the end of the phone to help. “Those of us working in the training sector need to do better in communicating the value of apprenticeships and the vital role they have to play, particularly at this uncertain time,” concludes Jon. “They provide high quality, motivated young people into the sector to take the place of those leaving the workplace, especially those we have previously relied upon from Europe, who are leaving us with sizeable skills gaps to fill.” JTL commissioned the survey in November 2018 in partnership with The Enterprise Trust, a charitable campaign delivering skills-based apprenticeships. Respondents included 1004 JTL and Checkatrade members. www.jtltraining.com
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The mechanics Survey results also indicated that the majority of small employers do not understand what is involved in employing an apprentice. That’s where the services of work-based training organisations come in. “At JTL, we help the employer every step of the way, beginning with advising them well in advance of the apprentice’s first day of work,” explains Jon. “We make it clear up front what the employer’s part of the bargain is. In most cases, the learner will be going to college about once a week. The rest of their time will be working for the employer. A JTL assessor will visit the apprentice on site every eight or 10 weeks to check that the apprentice is getting the experience and competency required for them to progress. If the employer is unable to include some of this in their day-to-day work, the assessor can arrange workshops or programmes at college to cover it.” JTL also provides handbooks and other guidance that explains ENQUIRY
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30 TRAINING & Education
The benefits of being multi-skilled The new year is the perfect time to take a look at where you’re at in your life and how you might progress in the future. Mark Krull, Director of Logic4training, explains why becoming multi-skilled could be the key to helping your business to expand in 2019.
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from between 10% and 29%. he start of a new year often leads people A further third reported rises to think where they of between 30% and 49%. A might develop professionally. lucky 4% saw their profits Could 2019 be the year to add rise by 90%! some new strings to your Apart from financial gains, bow? We did a survey at the diversification will keep you end of last year that showed interested and motivated that becoming ‘multi-skilled’ throughout your career. Over has many benefits, not least three quarters of the people the potentially significant we asked chose to up-skill improvements to a business’s off their own bat. bottom line. Topping up Of our survey respondents, half of them had started Mark Krull, Logic4training As an existing tradesperson, out as plumbers and it was most of your skills are very interesting that most of them (87.5%) had transferable – it can be just a case of toppingadded other skills to their portfolio over up what you know, rather than starting from the years. Gas training seemed to be the scratch. We offer new entrant courses for most common area for people to move into gas installers and domestic electricians, (65% trained to become gas engineers after with training tailored to the level that you’re starting out in some other area). Electricity starting from. Most PHAM readers would and renewable technologies were also fit into the experienced trades category. popular options. So, with becoming multi-skilled a clear From our survey, it was clear that up- winner, what are the areas of market skilling had a positive effect on income, potential in 2019? And what areas are a must with one third reporting that this increased if you want to keep abreast of legislation?
Essential electrics This January, the 18th Edition Wiring Regulations come into force for all electrical work. The updated regulations (BS 7671), which were published last July, represent significant updates across the board, particularly in relation to safety. Full information on the changes can be found on IET’s website (electrical.theiet.org). For electricians and other building services engineers responsible for Logic4training offers a wide range of courses for installers electrical work, including gas installers, kitchen/bathroom fitters, through suitable changeover courses; plumbers and builders who already hold the commercial heating, catering and LPG are 17th Edition Wiring Regulations Amendment among our most popular. ‘Going large’ is about more than training (AMD3) qualification, we offer an 18th Edition Wiring Regulations top-up course where however. Before you take the plunge, make you can get up to speed in just one day. sure you get up to speed with the culture, Our Domestic Electrical Installer course tendering processes and important task of covers both 18th Edition and Part P, ideal quoting (bigger budgets can mean more profit for installers wanting to join a Competent but, equally, more loss if you get it wrong). Person’s Scheme and self-certify related Invest in your team works. Developing your business is not just about Green future you – expanding your team can be an With the threat of global warming firmly extremely positive step, such as taking on on the horizon, the green agenda is very an apprentice, which can be a cost-effective much in our minds at the moment. The and rewarding way to do so. Through the UK’s renewables target to produce 32% of apprenticeship scheme you can build your its energy through renewables by 2030 has own workforce and help nurture new talent. put a strong focus on accelerating the switch You’ll also have the added satisfaction of to renewables for both heating and cooling putting something back into the trade. The Education & Skills Fund Agency has our homes. There are government-led initiatives recently updated the process of registering designed to make renewables and energy for its Register of Apprenticeship Training saving measures more attractive, including Providers in order to make apprenticeships the Clean Growth Strategy, of which Boiler more robust. It is keen to ensure that Plus is a part. One of the most popular the training given is relevant and renewables are heat pumps, an option comprehensive. Access to ESFA funding particularly suited to well-insulated new to deliver apprenticeships will only be builds, and many experts are predicting available to those on the register and that the number of installations will rise new applications are invited from those interested in becoming part of the scheme. significantly over the next few years. Our QCF Level 3 Award in the Installation and Maintenance of Heat Pump Systems course has been designed specially for experienced heating installers looking to fit heat pumps in domestic and small commercial properties.
Scale-up If you’re currently operating in the domestic sector, 2019 could be the year you decide to scale-up operations and move into the commercial arena. Larger jobs on a variety of buildings – from hospitals and schools to commercial kitchens – await businesses that successfully make the switch. As with moving into related trades, for existing building services installers, making the switch means adding to your skill set ENQUIRY
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Stronger team
More generally, providing training and upskill opportunities to staff will help strengthen your offering and encourage employee retention. Our survey suggested more could be done in this area – less than 14% of respondents had been offered the chance to re-train by their employers. Good businesses recognise the value of their team, and investing in company-wide training will help everyone share your vision. As the saying goes, you’ve got to speculate to accumulate. This is true of your skills and personal development as much as material items – if not more so. There’s no point having tools if you can’t use them! www.logic4training.co.uk
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Why investment in training is invaluable Keeping up to speed with advances in installation technology is essential for any bathroom installer. Chris Penney, Training Manager for Grohe UK, outlines the importance of product training and the companyâ&#x20AC;&#x2122;s plans to offer more installer courses this year.
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s the technology in our products becomes more and more advanced, we feel it is vital to match our innovation with detailed and thorough training for our installers. This is particularly true for products such as our new Rapido Smartbox. It is a very innovative piece of kit which allows for multiple showering options that have not been possible from one system before, however it requires a high standard of understanding Chris Penney, Grohe UK to ensure it is specified and installed correctly. If our products are deemed difficult to install or too complex to understand, installers will be reluctant to specify and fit them for clients. It can also cause further problems later down the line with product performance. Our training offering for 2019 will therefore be ramped up, providing more support to those who are working with Grohe systems and helping to ensure that jobs are completed with ease, saving time and money. We plan to offer some exciting new training schemes for installers this year. The first of these, which we believe to be the most ideal way of gaining a strong understanding of our products, is to attend a training course at our brand new training facility in our UK Head Office, based at Heathrow Airport. Here we have a new working water shower cabin where installers can do a live install of our products, supported by myself and other Grohe product
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Installers have more opportunities to train on Grohe products
experts. We have significantly invested in making our training room fit for purpose and feel that hands-on training, where we can iron out any possible installation problems face to face, is the best way to approach product training, whilst also strengthening our rapport with integral customers. We plan to host six product specific training sessions at Heathrow throughout the year.
On the road Additionally, there are also several opportunities for training sessions to take place as part of our XXL Truck Tour. This has been a very successful training tool for the past two years and will return this year, with further dates to be announced, making many stops up and down the country with lots of opportunities for installers to join us at various events and locations. Other options for those specifying and installing Grohe who wish to develop a
better understanding of our products include attending one of our breakfast mornings or installer sessions. The Truck Tour in 2018 was bigger and better than 2017 and our plans for 2019 are once again set to grow. Our presence at the Installer show in May attracted an increased number of visitors, meaning we were able to reach out to lots of new installers and generate some fantastic new business. Additionally, the tour of Ireland was particularly successful. We managed to train our entire cohort of installers whilst we were there, and the visits to the four distributors in Ireland were also well received. There has been a high demand for the Truck to return this year, which highlights the value the Truck is bringing for our brand and business. The XXL Truck will also be making an appearance at the ISH exhibition, which takes place in Frankfurt in March.
Approved installers 2019 is set to be a big year for Grohe in terms of our vigorous training strategy to support installers better than ever before. We are now looking into establishing a verification process for Grohe installers where they will be able to undertake training to become certified approved installers. This would lead to the publication of their contact details on our websiteâ&#x20AC;&#x2122;s installer and showroom locator tool. Potential customers would then be able to contact these installers directly, helping to drive more business to them whilst ensuring more and more installations of our products are carried out by those who demonstrate a real expertise and understanding of our products. www.grohe.co.uk
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32 TRAINING & Education
The benefits of using an approved facility Tim Sainty, Membership Director at the Chartered Institute of Plumbing and Heating Engineering (CIPHE), discusses how the network of over 60 CIPHE Approved Training Centres (ATC) provides a benchmark for professionalism.
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here are now over 60 CIPHE Approved Training Centres (ATC) to help both members and nonmembers of the Institute recognise quality training providers. If you are a professional installer or apprentice installer, it is likely that you have visited one of these ATCs – especially given the fact that the CIPHE approves training facilities at colleges, as well as those that our Industrial Associates (IA) have. Our IAs, who are all leading manufacturers, merchants and organisations within the plumbing and heating sector, must ensure that their training facilities are up to the CIPHE standard of professionalism. If a training centre does not meet the requirements upon assessment, then it simply will not be approved. From January 2013, when the CIPHE first awarded ATC status to Central Sussex College, Chichester College, Leeds College of Building and South West Peninsular Training Ltd, each and every training facility we award the status of being approved by the CIPHE means a great deal. First and foremost, it means that by choosing to train at an ATC you are selecting quality. All ATCs and the trainers working there have been recognised for providing excellent and compliant learning opportunities, which will help individuals progress to higher professional development. With many training facilities and courses out there claiming to be professional, or in some cases even suggesting to fast-track students in a short period of time to become
qualified, it is important that as an Institute we continue to recognise and promote only honest and legitimate training facilities. When a centre is being assessed, the CIPHE is looking for a number of things. It is important that any training centre wishing to attain approved status must deliver full NVQs as well as Diplomas. Courses provided must be delivered by competent and qualified trainers, and additionally, all courses provided must be industry recognised with the proper affiliated Awarding Bodies to ensure that all courses are being properly assessed and that recognition is provided upon completion.
Industry support Last but not least, the centre itself must have quality training provision and all of the resources on hand to be able to deliver the course professionally. Support from leading manufactures in the industry and CIPHE membership is also advantageous because this shows strong industry ties and interaction across the supply chain to deliver high standards of teaching and training materials. The need to provide post qualification training opportunities is why the CIPHE expanded the ATC scheme to also recognise quality training provided by industry manufacturers, such as those at Baxi, Geberit and Polypipe. This is alongside the acknowledgment that training can now be brought directly to the installer.
We recognise that virtual learning will play an important role in helping our members to develop their skills flexibly through the innovative approach led by our technical consultant, Paul Harmer, and his team. The CIPHE is proud to be an active industry player when it comes to developing and promoting quality education and CPD, and strongly believes that a lifelong learning approach is the only way installers will continue to deliver improved safety and health through the provision of correctly installed, commissioned, maintained and decommissioned plumbing and heating systems. For a complete and up to date list of ATCs please visit the CIPHE website www.ciphe.org.uk PHAM NEWS ENQUIRY No. 122 www.ciphe.org.uk
Get up to speed on Record levels of apprenticeship success power flushing Steve Willis Training has reported that the number of apprentices graduating from its gas, plumbing and electrical apprenticeship programme has reached record levels. With training centres based in both Sussex and Hampshire, the company starts 2019 with over 300 apprentices training at its two locations. Short courses are also proving to be popular with
With the emphasis on practicality, Kamco has added new refresher training courses in power flushing to get engineers up to speed on the latest methods and technology. All courses are held at the company’s base in St Albans and feature tips and tricks to save time and get more effective results. The training room features a functioning heating system which is ‘doped’ with large quantities of sludge before each session. Trainees are
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shown how to connect into, and flush, the various types of heating systems found in the UK. Refresher training sessions are free to engineers who have Kamco power flushing pumps and equipment, even if they have previously used the training voucher that comes with every Kamco pump. The cost to engineers who have not yet purchased a Kamco pump is £50.00 + VAT. PHAM NEWS ENQUIRY No.
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employers and trainees, with the company’s 18th Edition electrical training being in particular high demand. Other popular courses include Gas Managed Learning Programmes (Guild of Gas Fitting Operative domestic and commercial pathways) which are IGEM/ IG/1 compliant and EU Skills approved. PHAM NEWS ENQUIRY No.
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Updated material Getting interactive With new details on Boiler Plus, as well as more on smart and wireless controls, Mr Combi Training has updated its Controls Book, DVDs and streaming apps (available on the App Store and Google Play), all designed to provide the information that a professional installer needs to know about boiler fault ÿnding methods and controls. Mr Combi Training is also one of the ÿrst training centres to be recognised as an ‘Ofÿcial Training Partner’ by Vaillant UK. Students attending courses at the Bedford training facility will get extra hints and tips on how to get the best out of Vaillant boilers. www.mrcombi.com
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Based in Stirling, Scotland, Scots Gas Training Ltd has invested in two new classrooms with interactive screens and offers a range of good value courses for gas engineers, including the new IGEM-recognised Gas Foundation courses. With a new online course reassessment structure, Scots can also offer candidates the option of studying at home. The company also plans to
provide a complete set of mobile apps in the near future. The Gas Foundation Courses run as evening courses as well as day release and full time courses – all with guaranteed company placements if and when required. Asbestos and Health and Safety Awareness courses are also available. PHAM NEWS ENQUIRY No.
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TRAINING & Education 33 Learn about ductwork and ventilation Liverpool-based air duct cleaning specialist Hasman has converted a dilapidated warehouse into a purpose-built training centre and offices. Following the conversion, the company has launched the Building Engineering Services Association’s (BESA) Ventilation Hygiene Technician apprenticeship, along with four other approved training courses. The Hasman training centre and offices are located in the 5700ft2 warehouse. Having started with a staff of just two, demand for its training courses and duct cleaning services has seen it expand rapidly to a full-time staff of six, with between 20 and 30 students taking courses every month. The confirmation of the latest
BESA courses is likely to see the number of students per month increase to as many as 70 to 80, with new, full-time jobs created as a result. “Up until recently there were limited training options available to duct cleaners,” says Hasman MD Jack Friend. “Often it was
down to business owners to ensure workers were able to undertake the work, with much of the training taking place on live sites and, other than years of experience, no way for workers to demonstrate their abilities to employers. With the range of new courses announced by
BESA and the establishment of our training centre here in Liverpool, that is thankfully no longer the case.” Following a recent installation, students at the facility are now also able to train on the latest heat recovery unit from Elta. The PREMA330 unit not only provides a source of free heat from treated hot air from the company’s offices, as well as improved air quality for staff and students, but also allows operators to test their skills on live equipment. The system, which was installed by air conditioning and ventilation specialist Scubair, includes extra ducting and more access points to aid training. PHAM NEWS ENQUIRY No.
www.hasman.co.uk/training
1st TRAINING LTD ASSESSMENT & TRAINING CENTRE Domestic and Commercial, ACS, NG, LPG and appliances, Un-vented hot water TEL: Huntingdon (01480) 450 872 www.1st-training.co.uk 1st Training Ltd info@1st-training.co.uk 1ST TRAINING
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January 2019
34 PRODUCTS in Action Prayers answered Efficient performance, simple installation for a warm chapel Alpha Heating Innovation’s smallest combi boiler, the E-Tec, has been installed in Libanus Presbyterian Church in Brynmawr, South Wales. It was chosen for its output and ease of installation. The chapel’s previous system was at least 40 years old and could not meet the heating demands. As part of a system overhaul the boiler was replaced and the heating system was extended to the upper levels of the gallery, which had previously relied on heat rising from below. Keith Hallett of Bryncerrig Heating fitted the new boiler, along with three pumps, which were required to boost efficiency around the threezoned central heating circuit. Keith says: “The location necessitated about 29kW, so the E-Tec 33kW was the perfect size. The E-Tec system also has a great output on hot water, delivering 14.1 litres per minute, as well as
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ELCO Heating Solutions has supplied two Thision L ECO 70kW condensing gas boilers to the headquarters of Curver UK, a manufacturer of home and leisure products. The installation was part of an upgrade to the heating and hot water system at the Redruth-based office, with the new boilers installed on a wall mounted cascade frame, with low loss header, a 100/150 room sealed flue gas system and cascade insulation kit.
The main contractor was Blue Flame (Cornwall) Ltd, with manager Duncan Impey taking the lead. Duncan says: “We needed to specify two wall mounted units, so after speaking to ELCO, it was agreed that the new Thision L ECO boilers were the ideal replacements, offering a great balance of efficient performance and simple installation.” PHAM NEWS ENQUIRY No.
www.elco.co.uk
Space saving solution being easy for me to fit and commission.” The standard E-Tec fits into an average kitchen cupboard and features a stainless steel heat exchanger. Available in both 28 and 33kW outputs, the E-Tec comes with a five-year warranty as standard. PHAM NEWS ENQUIRY No.
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Three Sime Murelle Advanced boilers are now heating three holiday cottages that are part of The Fairfax Arms in Ampleforth, Yorkshire, a small hotel and restaurant, thanks to Tony Creaser, an independent Gas Safe-registered contractor. He recommended the Murelle Advanced boilers as they provide a compact and space saving solution – a vital element of the brief for improving the heating and hot water in each of the three holiday cottages.
“I regularly install Sime boilers and will ensure my customers have regular services and stay within the terms of their warranties, which I believe is an essential part of being a good heating engineer in this day and age. I am also a Sime Service Agent and that means my customers are in an excellent position to receive help with any and every enquiry that they may have.” PHAM NEWS ENQUIRY No.
www.sime.co.uk
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WHAT’S New 35 Mira expands its bathroom offering With the launch of the new Mira Flight bath range, Mira Showers has entered the bath market for the first time. Designed for the modern bathroom, the new product uses Mira’s patented BioCote technology, first used on the company’s Flight shower trays, which reduces mould growth and improves hygiene levels. The BioCote antibacterial treatment incorporates antimicrobial silver ion technology directly into the Mira Flight bath. It reduces microbes by up to 99.9% and protects the surface for the lifetime of
the product, complementing cleaning products to provide additional protection. For extra comfort, the new
bath allows up to 38cm water depth, 4.5cm over and above standard acrylic baths. It also features a circular chrome
overflow cover and comes with a removable gel cushion and solid oak bench which can be used for resting a book or drink. Manufactured in the UK, Mira Flight’s polyconcrete core and robust square ‘trellis’ design frame helps to prevent flexing or deforming, allowing the new product to withstand up to a 490kg load without the need for any reinforcements. The bath comes with a 10-year guarantee and is available in three drop sizes, with one freestanding option. PHAM NEWS ENQUIRY No.
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Advanced digital pressurisation units Extending its range of pumps and water boosting systems, Stuart Turner has now launched its own range of digital pressurisation units. The Stuart Pressurisation Unit (SPU) range offers automatic ÿlling and pressure maintenance solutions for sealed heating and chiller systems, available in varying sizes to suit all application needs. Featuring brass pump heads and impellers, the SPU range is comprised of three models – the Mini (with a reservoir capacity of 3 litres and capable of pressurising systems up to 3.0 bar) the Midi (10 litres/5 bar) and the Maxi (18 litres/8 bar). The Mini and Midi units beneÿt from a robust plastic casing to remove the risk of corrosion, while the Midi and Maxi ranges also have four alarm outputs, one of which is conÿgurable, and a Modbus interface for connection to a Building Management System (BMS). The Midi and Maxi units also feature a full LCD system for easy set-up and self-diagnostics.
www.stuart-turner.co.uk
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X marks the spot for Intergas
Xtreme and Xclusive are the two latest additions to the range of domestic boilers from Intergas. Said to be packed with more userfriendly and energy-saving features, they feature an easy-to-use, illuminated touch screen display panel, a central flue, an expansion vessel incorporated within the boiler, a combined PRV and condensate connection, an integral filling loop, and dual OpenTherm inputs. Both models have a boiler modulation range of 1:9 for heating and hot water, and deliver a flow rate from 11 to 15 litres/min. For extra energy efficiency, the Xtreme also has a built-in passive flue
gas heat recover y (PFGHR) device to reclaim more heat from waste gases. The Xclusive comes with a 10-year warranty and the Xtreme with a seven-year warranty. Both are available as combis in 30 and 36kW outputs, with a 24kW option and open vent and system models soon to be launched. They also come fitted with an RF module as standard which, when connected to the Intergas Comfort Touch system and free app, gives installers access to the boiler’s operation (via their mobile devices). PHAM NEWS ENQUIRY No.
www.intergasheating.co.uk
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Eco cylinder learns Space saving electric water heater usage behaviour The Multipoint range of unvented point-ofuse water heaters from Heatrae Sadia has been upgraded to create the Multipoint Eco. Designed for light commercial environments such as washrooms, canteens and commercial kitchens, the Multipoint Eco features a smart thermostatic control and is able to learn typical usage patterns within the first two weeks of operation. This smart functionality is complemented by a new digital display, offering intuitive ease of use, and a Legionella Control System. This ensures that water is pasteurised every 24 hours if the temperature falls into the Legionella growth region for defence against harmful bacteria. A universal bracket provides quick and easy installation or retrofit, with no drill holes necessary. Available in 30, 50, 80 and 100 litre capacities, the cylinder comes with a 15year inner cylinder warranty and a full two-year warranty, which includes on-site service. www.heatraesadia.com
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The new compact-sized Aures Slim Multi electric water heater from Ariston is suitable for use in a wide range of applications, from bathrooms and kitchens to loft conversions and utility rooms. Each unit is capable of simultaneously supplying multiple outlets, such as a sink and a shower, with instantaneous hot water. To ensure an advanced level of performance, the Aures Slim Multi is equipped with a ˜ ow sensor system, which initiates instantaneous water heating when an outlet is opened. The unit also boasts an easy-to-operate,
front-facing dial complete with LED indicators to highlight the selected power level: low (4.5kW), medium (5kW) or high (9.5kW). In addition, all internal components can be accessed from the front of the unit for easy maintenance, while a double thermal
cut-out is in place to ensure safety and peace of mind. The space saving unit (304 x 178 x 98mm) features a brushed effect front panel and a sleek cover to conceal the water inlet and outlet pipes. Product Manager Alex Boweren comments: “The Aures Slim Multi is a great addition to our range of hot water products. Because of its compact size, the unit can be ÿtted in narrow spaces, making it suitable for a variety of applications, including utility rooms, garages and conservatories.” ENQUIRY No. 136 www.ariston.com/uk
Shower valves promise an easy install Pioneer is the name of a new range of thermostatic shower valves from Ultra Finishing, marketed under its Premier brand. The wall recessed twin shower valves incorporate the company’s fully reversible Valquest cartridge – if the hot and cold-water supplies are the wrong way around it doesn’t need re-plumbing, just simply remove the cartridge, turn 180˚ and replace. The twin valves are available with either a chrome plated brass trimset
or a chrome plated ABS trimset, with diverter options available, and are tested to WRAS and TMV 2 and 3 standards, with a thermostatically controlled antiscald safety feature engineered in. The robust shower valves can withstand up to 25 bar pressure as well as being temperature resistant up to 85°C. They are also highly resistant to calcium build-up and offer thermostatic control to +/-2 degrees. www.premierbathroomcollection.co.uk 138
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36 WHAT’S New Lowering the NOx Furniture a match for small bathrooms in water heating The Maxi furniture range from Roca has been created to help maximise space in the bathroom. The collection is available in a number of sizes to answer the need for stylish and contemporary furniture for small bathrooms. Ideal for cloakrooms, en-suites and smaller bathrooms, Maxi comes in 550, 500 and 450mm models with the choice of wall-hung or floorstanding options. Wall-hung options make the room feel as spacious as possible by revealing floor space. Claire Gay, Marketing Manager at Roca, comments: “There are more homes
that have en-suites and cloakroom bathrooms than ever before. Our customers are looking for a stylish yet space-saving solution,
and Maxi fits that mould perfectly.” Textured and high-gloss finishes are available in three different colour options
– Gloss White, Gloss Grey and a Textured Wood finish. The stylish touches continue throughout the furniture units with a textured interior drawer finish. The runners and hinges gently close the drawers and doors to reduce unwanted noises in the bathroom. The floorstanding units accommodate pipework that runs through the floor while hiding the pipes from view. Maxi is compatible with Roca’s space-saving waste to maximise the available storage space within the unit. PHAM NEWS ENQUIRY No.
www.uk.roca.com
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Jacketing up to minimise heat loss Four new models have been added to Lochinvar’s Knight range of water heaters to help meet the latest emissions regulations under the ErP directive. They feature a specially designed low NOx burner that produces between 22mg/ kWh and 48mg/kWh NOx, which sits comfortably within the ErP requirement of 56mg/kWh. The LGL75 model, which delivers the best result at 22mg/kWh, also qualifies for the maximum two BREEAM credits available for low emissions. This low NOx range is said to provide a convenient, costeffective and ErP-compliant alternative for replacement applications where an upgrade to condensing may be technically difficult or not economically viable. www.lochinvar.ltd.uk
PHAM NEWS ENQUIRY No.
New insulation sets are now available for Spirotech’s brass filters to help improve system performance and efficiency. The TUR100 insulation sets have a jacket design to fit Spirotech’s domestic SpiroTrap particle and dirt separators, SpiroVent microbubble deaerators, and SpiroTop automatic air vents. Once fitted, they require little maintenance and work autonomously to consistently retain heat within a system. The new sets are used for SpiroTrap
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MB3, SpiroTrap MBC1 and SpiroVent RV2 and can be fitted on to both horizontal and vertical pipework. Described as easy to fit, clean and remove, they provide convenience for installers, as well as long-term energy and cost savings. Made from expanded polypropylene and featuring ABS shields, they are compliant with fire protection classifications and are branded with the Spirotech logo. www.spirotech.co.uk ENQUIRY No. 141
For use on thick wall steel pipework Better efficiency in water softeners VSH PowerPress is a range of fittings and valves from Pegler for use on thick wall steel pipes. Suitable for applications such as heating, cooling, sprinkler, air and oil, the new fittings will connect steel systems, including black steel, epoxy coated and galvanized. Because it uses press technology, the system negates the need for heat, providing the associated benefits such as clean joints, no flux
requirement, faster install times and a safer working environment. In addition,
VSH PowerPress also incorporates a fail-safe leakbefore-press indicator and
advanced O-ring protection. A comprehensive range of adapted valves have been designed to complement the system including, gate, FODRV, venturi DRV, PICV, swing check, double check, PRV and strainer. Pegler has also developed a new ball valve range with lever and extended levers to offer fully integrated piping systems. PHAM NEWS ENQUIRY No.
www.pegleryorkshire.co.uk
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Striking Silhouettes The latest additions to Stelrad’s Vita and Softline Series of radiators is the Silhouette. The new versions feature sophisticated vertical lines on the fascia, creating a crisp, clean, bold appeal. The Vita Silhouette has flat side panels and grille whilst the Softline Silhouette features gently curved side panels and grille. In terms of price, the Silhouette is a step up from the standard Compact models but is an
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attractively priced entry level premium panel option for those looking for something a little bit more than a standard panel radiator. The Silhouette is available in 40 models in K1 and K2 formats, and in heights of 300 to 600mm and lengths from 400 to 2000mm and comes in white as standard from stock. It has outputs from 235W up to 3202W.
www.stelrad.com
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The new HE range of water softeners from Monarch Water now feature Opti-Brining. This technology enables the units to only regenerate when needed, using less water, salt and energy than previous generations. Opti-Brining also offers greater exchange cap -acity, higher flow rates and reduced water consumption during regeneration when compared to existing models, said to make the HE range the most sustainable in its class. The HE range also features Monarch Water’s new RapidFit bypass, making the installation process much simpler. Installers just connect the water in and out from the mains supply,
then connect the hoses to the softener for quick and easy installation. “Monarch Water is at the forefront of innovation, developing the next generation of softener which is the ultimate solution for the
sustainable use of water,” says Kevin Johnson, MD of Monarch Water and Technical Director of the UK Water Treatment Association. PHAM NEWS ENQUIRY No.
www.monarchwater.co.uk
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WHAT’S New 37 Tap puts heat in the kitchen For the first time, Bristan is offering a boiling water tap to installers looking to capitalise on the growing kitchen accessories market. The Rapid 3-in-1 Boiling Water Tap gives users convenient and instantaneous hot water. The product is packaged with the tap and tails, pressure reducing valve, a filter and a 2.4 litre capacity tank with touch sensitive controls for easy set-up. Hot, cold and boiling water are all possible with the Rapid 3-in-1. The tap will replace any existing tap hole, and the accompanying tank is compact enough to fit underneath most kitchen worktops, removing the need to make any alterations to the existing pipework. The tap and tank has a two-year guarantee, a safe touch spout that minimises the risk of accidental scalding and a safety button that prevents any accidental boiling water distribution. www.bristan.com
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Complete with the filter A filter has been added to Firebird’s extensive boiler accessories range. The new Envirofilter is compatible with all Firebird boilers and comes as part of a pack which includes cleaner and inhibitor. The filter has been designed to comply with the requirements of the various Firebird warranty schemes and is available with 22 or 28mm fittings. Fitting an Envirofilter in conjunction with all Firebird boiler installations will ensure that
warranty criteria are met. Installers who partake in product training and fit the Envirofilter will be able to
offer their customers a 10 year warranty. PHAM NEWS ENQUIRY No.
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More user convenience
Easy install Adding to its portfolio of showering solutions, Saniflo has launched the SaniFloor+ Tray. It offers a complete solution for easily installing a shower when traditional gravity drainage is not available, and it does not require any major installation work. The SaniFloor+ Tray kit includes a pump, a low level shower tray, and the waste. The 55mm tray can be installed directly onto the floor and is easy to maintain. The pump features wireless communication between the pump and plug installation and has all the features of the standalone SaniFloor+. The kit is available in six options, so there’s a size to suit most applications. Available sizes include 800 x 800, 900 x 900, 1000 x 800, 1000 x 800 right-hand pump, 1200 x 800 and 1200 x 800 right-hand pump. www.saniflo.co.uk
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Now in its ÿfth generation, LG Electronics’ ACP 5 central controller incorporates a number of upgrades that respond directly to user feedback. This new model boasts a smart management system and expanded capabilities and features that increase operational efÿciency. Sean Yeats, LG’s UK & Ireland Technical Manager in the Air Conditioning and Energy Solutions business, says: “With features enabling sophisticated control and greater compatibility, the ACP 5 delivers convenience and integration. Achieving operational efÿciency is made simpler thanks to a user-friendly interface with easy-to-monitor energy consumption information.” The ACP 5’s integrated control allows for easier management of up to 256 indoor units and other equipment spread out over an extensive area. In addition to the integrated control of multiple units on an individual basis, it’s possible to control units as a group. PHAM ENQUIRY No.
www.LG.com/uk
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Name the City in Italy to WIN a Vokèra boiler! How to Enter: PHAM News has teamed up with Vokèra by Riello to give readers the opportunity to win an evolve24 combi boiler each month. Vokèra’s parent company, Riello Group, is headquartered in Legnago (Verona), Italy, so to celebrate this Italian heritage, the competition focuses on some of the most beautiful cities in the country. For a chance to win, simply identify the city pictured and email your answer to editor@phamnewsedit. co.uk with ‘Name the City’ in the subject line. Make sure you include the following: Your name and your business’s name Phone number Please type ‘YES’ in the body of your email if you are happy to receive offers from Vokèra via email All correct answers received before the closing date of 28th January 2019 will be entered into the prize draw. Only one entry per person allowed.
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The Prize: The Vokèra evolve24 combi combines the company’s extensive knowledge of appliance design, performance and servicing to deliver a superior and cutting-edge boiler range. One of evolve’s key attributes is that it is extremely easy to use. At the heart of evolve is the REC10 liquid crystal display user interface. The full text menu driven control enables the user to quickly navigate through the parameters and settings, including programming the heating on and off times as desired. The display will also provide excellent diagnostics in the event of an issue. The footprint of the evolve24 combi models is especially shallow, making it ideal for a discreet cupboard fit. It also includes an embedded time clock, integral frost protection, concealed service valves and pump kick function. The boiler can be adjusted to operate with either NG or LPG and no extra kit is needed, so in off-grid areas evolve can prove an attractive option. The entire evolve range is ErP ‘A’ rated and models feature a space heating efficiency of 94%. The evolve24 operates in condensing mode during the production of hot water, and also boasts exceptional domestic hot water flow rates. As an added safety feature, the boilers incorporate an excess CO alarm, which will monitor the level of CO being produced and will fail-safe if or when excessive CO is being emitted.
www.vokera.co.uk/evolve
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38 DIRECTORY Solar Energy
Radiators
Controls
Solar Thermal Heating The sensible choice for efficient commercial and domestic solar projects!
BANICO CONTROLS
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Heating Controls
Elegance E legance & S Style t yle 2017 www.apolloradiators.co.uk
made m ade in the UK and urope urro ope
APOLLO RADIATORS
HEATING CONTROLS ONLINE
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For expert design, specifications and supply contact us: info@cool-sky.co.uk ++44 (0) 28 91 829470 @CoolSkySolar www.cool-sky.co.uk
09
Safety Products
COOLSKY
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Advertiserâ&#x20AC;&#x2122;s Index
GOTEC
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Taps (Water Heating & Chilling)
PALADIN
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further your ambitions, telephone 023 8066 8900 for information and application pack.
www.idhee.org.uk The professional body We are not a trade association, and we the the Domestic recognised forms of study and achievement. Heating Engineer. HYCO
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IDHEE
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ATC Semitec 26 Adey Innovation Ltd 9 Alpha Heating Innovation 2 Armstrong Fluid Technology 13 BES Ltd 1 Boilermag (Spear & Jackson) 15 Cistermiser Ltd 14 CMR Controls Ltd 6 Danfoss Ltd 27 Drayton Controls 5 EG Training Services Ltd 30 Gastec Training 31 Honeywell Control Systems Ltd 28 ISH 2019 11 Ideal Boilers 19 Kamco Ltd 34 Logic 4 Training 29 MV Fluids Handling Ltd 3 Nu-Heat UK Ltd 20, 21 Omegaflex Ltd ( racpipe) 10 Pegler Yorkshire Group Ltd 40 Practical Refrigeration Training Centre Ltd 31 Stiebel Eltron UK Ltd 24 Viessmann Ltd 8 Worcester, Bosch Group 7
Plumbing Products
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INFORMATION Centre 39 Central Heating Wiring & Controls Book
‘Central Heating fault finding & repair’
For years electricians and heating engineers have commented that wiring heating controls is a difficult subject to learn, existing diagrams are not always easy to follow. Mr Combi® Training has developed a fantastic set of easy to follow coloured wiring diagrams for central heating wiring and controls, 2 / 3 port systems, Faults, Frost stats, testing components, everything you need in one handy A5 book.
This 200 page book written by John Reginald, is designed to help the reader understand central heating and hot water systems. Offering a stepby-step guide to the fault finding and repair process of systems and components enabling the reader to achieve professional solutions to professional standards. Priced at £26 this Industry leading book is available from all High Street and Online Book Stores COPPERJOB
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Please order from www.mrcombi.com or enter the PHAM No. CIBSE DBSP
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National Ventilation Launches New Website
High-Performance ALLroundWork Jackets
The new website makes it easier to access product information on their entire range. With a full page on National Ventilation’s free Design Service, it allows to upload drawings and details of the project once details are received, the technical team will come back with advice and more information on its free design service. Meanwhile, the homepage news and Twitter feeds will keep customers up-to-date on all the latest company and industry news. The company also offers ventilation training on fans and systems. Visit www.nationalventilation.co.uk for more information Or enter the PHAM No.
Snickers Workwear have a new range of high-performance winter jackets. There’s a selection of super–lightweight 37.5® Jackets, Windproof Shell Jackets, Hi-Vis and Waterproof Jackets plus Parkas that all have the features and functionality that you’d expect in Snickers working clothes. They’re great looking garments that will keep you looking and feeling comfy wherever you are and whatever you’re doing at work in cold weather. For more information and to download a digital catalogue visit www.snickersworkwear.co.uk or enter the PHAM No.
NATIONAL VENTILATION
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pdate
2019 U
SNICKERS
MR COMBI
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Amber Launch New Heated Tile POS
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Amber Underfloor Heating has launched their new heated tile POS into Tile & Bathroom Showrooms, Electrical Wholesalers and Distributors. Amber is going from strength-to-strength a year after the launch, providing underfloor heating mats, foils, cables and latest thermostat ranges to suit any electrical heated floor requirements. They are fully backed with a Technical and Design support team. Products ordered are dispatched on free next working day delivery with no minimum order. For further information call the Sales Team on 0800 056 0494 and quote PHAM visit www.amberufh.co.uk or enter the PHAM No AMBER
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Toshiba Highlights New ESTÍA 5 Heat Pumps in Brochure
Firebird Launch New Solar Thermal Brochure
Grundfos Product Center allows you to pick and choose
The latest generation of Toshiba’s ESTÍA heat pump, ESTÍA 5, is now available and being highlighted in a new brochure. After 10 years of continuous research and development in air-to-water heat pump technology, the new series of ESTÍA heat pumps delivers energy efficient, low cost heating and cooling for homes and small commercial properties. To find out more about the benefits of Toshiba’s latest generation of high performance heat pumps download the new Toshiba ESTÍA 5 brochure. www.toshiba-aircon.co.uk/wp-content/uploads/2018/05/ESTIA.pdf
The new Firebird brochure provides a comprehensive guide to their Envirosol range of flat panel and heat pipe systems, with detailed product information, design considerations and a handy guide which explores the suitability of a property for the installation of a solar thermal system. The MCS approved range provides a low maintenance option to reduce energy bills, and allows the homeowner to take advantage of the Governments’ domestic Renewable Heat Incentive payments. For more information or to download a copy of the new brochure, please ring 01752 691177 visit www.firebird.uk.com or enter the PHAM No.
The Grundfos Product Center (GPC) is an online search and sizing tool that will help you choose the right pump to meet your needs. The flexible hub can be used for sizing pumps, browsing the Grundfos product catalogue, finding appropriate replacement pumps, as well as to find pumps for handling specific liquids. You will find that this is the definitive one-stop-shop for all things Grundfos related.
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The Courtney Smith Group are excited to announce the launch of their new, user friendly website and fresh new brand appearance. Dan Boyce - Sales Director said “We wanted to give our brand a fresh approach but remaining true to our original values. We are focusing on both our sales division and the executive division to take the Group forward into the fast-paced recruitment sector of the construction industry giving help to both clients and employers, but also introducing our Group to potential candidates and employers who want to be involved in our recruitment process” To find out more visit www.courtneysmithgroup.co.uk Or enter the PHAM No. ENQUIRY
380
Saniflo UK – the country’s leading designer and manufacturer of macerators, pumps and shower cubicles has launched a new website. Selecting the right product can be achieved in a number of ways and a range of installation videos are available on the home page. Brochures can be downloaded from the customer service section and you can also register purchase details here too to ensure you benefit from the generous 5-year warranty protection on the domestic product range. Find out more by visiting www.saniflo.co.uk or enter the PHAM No. SANIFLO
GRUNDFOS
ENQUIRY
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NIBE Launches New Website
Saniflo launches new website
New Recruitment Website For Construction Industry
COURTNEY SMITH GROUP
FIREBIRD
To find out more and see for yourself the many ways that this tool would benefit you, visit: www.grundfos.co.uk/gpc or enter the PHAM No.
ENQUIRY
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The new website provides a valuable support tool to NIBE’s network of VIP Installers giving them a platform to direct their customers to. It includes information about the wide range of NIBE products including the popular Ground Source and Air Source Heat Pumps, explaining how they work and what consumers can expect. It also provides saving calculations and access to information regarding the Renewable Heat Incentive Programme. Also included is the Interactive Product Selector and video case studies. Further information can be found by visiting www.nibe.eu/en-gb Or enter the PHAM No. NIBE
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