October 2015 by PHAM News

Volume 53 | Issue 9 | October 2015

The Push-fit People

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Volume 53 | Issue 9 | October 2015

Installers warned about the dangers of asbestos Following the recent prosecution of heating engineers for failing to take proper precautions when removing asbestos, the APHC has issued a reminder about the need for following safe procedures. The Association of Plumbing and Heating Contractors (APHC) has issued a reminder to installers about the dangers of asbestos following the prosecution of a self-employed heating engineer for removing asbestos lagged pipework from a home with no precautions to prevent exposure to asbestos fibres. Karl Locher, a self-employed heating engineer from Middlesex, had been employed to install a new heating system in a domestic property and used an electric-powered saw to remove redundant pipework that was lagged with asbestos. He carried the pipework through the property before depositing it on the drive, taking no precautions to prevent the exposure of himself or others to the asbestos fibres. The installer pleaded guilty at Trafford Magistrates’ Court after an investigation by the Health and Safety Executive (HSE). The Court was told that he did not have any asbestos awareness training and failed to recognise that the lagging may be asbestos. Mr Locher pleaded guilty to breaching the Health and Safety at Work Act 1974 and was fined £5000 with £3000 costs.

A spokesperson for the HSE said that a competent installer would have been in a position to recognise that the lagging may be asbestos and would know to avoid any work until it had been proven asbestos-free or removed by a licensed contractor. In July this year a Stockport heating engineering firm, Flueclean Installation Services, was also fined after two of its engineers were exposed to asbestos while working at a Manchester school. The gas engineers were exposed to asbestos when they took the side panels off boilers which had asbestos insulation on the casing.

The APHC says that because asbestos has been banned since 1999, some workers assume they’re not at risk, forgetting that many buildings constructed before this time still contain it – an estimated half a million homes in the UK. Around 20 tradesmen per week are dying as a result of past exposure. Asbestos can be found in common building materials such as lagging, textured coatings, roofing felt and rope seals or gaskets. Asbestos fibres can be released into the air when materials containing asbestos are disturbed or damaged and if inhaled can trigger serious or even fatal lung diseases such as mesothelioma and lung cancer. Chief Executive John Thompson comments: “There are still a lot of myths relating to asbestos exposure, such as the commonly held belief that drinking a glass of water or opening a window will protect you from its dangers. As such, it’s essential that workers coming into contact with asbestos make it a priority to consult a reputable source, such as their trade association or HSE, in order to learn the correct working procedures and keep the public safe.”

Consumers warned about cheap CO alarms West Sussex County Council’s Trading Standards Service has issued a warning to residents to check that their CO alarms are in good working order after an investigation found that eight out of the 10 alarms on test failed British Standards. The warning was issued to coincide with new smoke and carbon monoxide legislation, which came into force at the beginning of this month, requiring private sector landlords to fit and test smoke and CO alarms in their rented properties. The alarms selected for investigation were examples of ‘non-compliant’ brands,

meaning they did not meet the standards set out in EN50291. All but one went off eventually, and before CO levels became toxic, but the Standard requires a more rigorous level of performance. Enquiries are being made into the one alarm that failed to go off at all. Commenting on the test results, Trading Standards Team Manager Peter Aston says: “We are particularly concerned with the products we bought cheaply online and the inconsistency of their performance and would recommend that residents

purchase alarms from reputable sources.” Leigh Greenham from CoGDEM, the Council for Gas Detection and Environmental Monitoring, says the test results reinforce the importance of buying CO alarms from a reputable manufacturer. “It’s no surprise that non-compliant alarms failed to provide an acceptable level of protection. If the test had looked only at compliant carbon monoxide alarms bearing EN50291 and a British or European approval mark, such as a Kitemark, each and every one would have passed with flying colours.”

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October 2015

NEWS Review

Inside this issue Campaign aims Editor’s Professional’s Choice A family business built on maintaining good relationships with both customers and suppliers

See page 18

Gas Boilers How to ensure your customer is getting the best performance from their boiler

See page 37

Tools & Workwear We round up some of the latest tools and equipment designed for professional users

See page 65

Electric Heating Modern electric appliances can provide customers with an efficient and controllable heating solution

See page 73

The Technical Magazine for the Plumbing, Heating & Air Movement Industry

Incorporating: Plumbing & Heating News Plumbing & Heating Equipment News

for a rethink on Viewpoint renewable cuts by Chris Jones

A joint campaign has been launched by the Solar Trade Association and RenewableUK opposing the Government’s plans to cut financial support to smallscale renewables, including wind turbines and solar panels. The campaign, entitled People Power, is calling for members of the public, as well as employees of renewable energy companies, to petition the Government to provide more stable support to these maturing sectors by writing to their local MP and using social media. The campaign argues that the Government’s current plans are in danger of causing substantial job losses to the renewable energy sector by drastically reducing the amount of financial support local communities can receive from electricity suppliers for the clean power they generate. Gemma Grimes, Director of Policy, Consents & Intelligence at RenewableUK, says: “This campaign is about sending a simple message to Government: don’t wreck an industry which for the first time has given people the power to control their own energy supply. Smallscale renewables is an

Dark days for solar industry

extraordinary success in the UK, creating thousands of new green jobs and allowing local communities to generate their own clean energy.” Leonie Greene, Head of External Affairs at the Solar Trade Association, adds: “Poll after poll shows the great majority of the public strongly supports local renewable energy. Yet Government proposals for Feed-in Tariffs are extreme and they will stop families and communities from investing locally in clean energy all over the UK.” The dedicated Action for Renewables website (www. actionforrenewables.org / people-power) has been set up to make it easy for people to contact their MP before the Government’s consultation on the Feed-in Tariff closes on 23 October.

Government cuts to public spending is not exactly a headline story these days, but the scale of the proposed slash in funding to the renewables industry has taken many people by surprise. According to the latest report from the Solar Trade Association, plans to reduce the tariff for domestic solar will result in a maximum of just £7m of support on new solar deployment over the next three years. By comparison, the STA points out that £7m is less than what Buckinghamshire County Council spends on potholes in a single year! Some might argue that any viable industry should be able to survive without the benefit of subsidies and incentives, but you don’t have to be an ardent green warrior to recognise that the country’s continued reliance on fossil fuels is not going to change without some kind of government intervention. Although the current funding proposals are open for consultation, there has been very little from DECC to suggest that anything other than a dramatic clawing back of subsidies is under serious consideration. The adoption of such a hard line on the UK solar budget appears all the more puzzling when the Prime Minister recently pledged £5.8 billion (yes, that’s billion) to support developing countries most affected by climate change. Many would applaud wealthier nations such as the UK increasing their overseas aid budget and offering to do more to alleviate the plight of poorer parts of the world perhaps less resilient to the impact of extreme weather events. But if the Government is so determined to tackle the problem of climate change, why does it appear so reluctant to support measures that could make a difference closer to home? Follow us on

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A special Ecodan thermal mug is up for grabs for anyone who tweets a picture of a creative A++ sign to Mitsubishi Electric. The company celebrated the achievement of the highest ErP rating for its Ecodan heat pump range by having its Hatfield staff spell out the A++ sign, and is now inviting others to have a go too. Anyone wanting to secure a thermal mug should create their own A++ image using tools, people or whatever else comes to hand, then tweet it using #giveusyourA++ and follow the company @ meuk_les. The closing date for entries is 30th November 2015 and the mugs will be available to the first 500 entrants.

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October 2015

News Review

Surveys reveal reason for optimism SkillPlumb names this year’s finalists

The first half of this year has proved to be busy for UK tradespeople according to a survey carried out by Plumbfix. The Trade Pulse report found that the majority (85%) of plumbers, electricians, builders, carpenters and other tradespeople questioned say they expect business to remain at the same level or to improve over the next 12 months, with more than a third currently busier than expected and nearly half saying business is now better than 12 months ago. The optimism tradespeople feel for the future of their businesses also extends to the UK’s general economy, with 50% believing it will improve over the next 12 months and nearly two thirds thinking the UK’s economy has improved over the past year. The report also showed that just 4% of the trade are not working, which is a decrease of 1% on the same period in 2014.

Similar positivity was found in a survey carried out by B&ES of its members, which indicated that order,

enquiry and turnover levels all rose across the board during the past six months. The state of trade survey revealed a positive ‘net optimism measure’ of 45%, up from 39% six months ago, confirming that B&ES members in all regions are feeling positive about their future prospects. Growth in order levels was experienced by 53% of respondents – compared with 47% in the second half of 2014 – while 41% enjoyed an increase in enquiries and 40% an increase in turnover. An improvement in tender prices was also detected – for the first time since the six-monthly B&ES survey was introduced in 2012– as more members reported a rise than had experienced a decline. However, a range of concerns continue to temper members’ optimism. These include skills shortages, zero and ultralow margins, over-long tender lists and the prevalence of late payment.

Backing students The UK Heating Apprentice of the Year competition, organised by Heating Installers and Plumbers (HIP), has the backing of Adey Professional Heating Solutions, which has committed to a three year

title sponsorship worth some £60,000. The sponsorship will support some of the country’s most talented apprentice heating engineers at regional finals and a national final with a £2000 cash prize shared by the overall winning student and college. Celia Matthews, owner of SNG Publishing and creator of the HIP National Heating Apprentice of the Year, comments: “We’re thrilled to have Adey on board as the competition’s main sponsor and hope their heritage and continuing innovation will be an inspiration to all of the apprentices taking part.” The rebranded UK Heating Apprentice of the Year competition will celebrate its tenth birthday next year.

Bristan pitches in Tap and shower company Bristan has named Tamworth charity, Simon’s Heroes, as its charity partner for the next two years. The company will support the Midlands charity that is dedicated to raising money for children with life limiting illness for things that will enrich their lives, and has a fundraising target of £30,000. Over the two year period, Bristan Group employees will

drive the fundraising with everything from family events, charity sports days, raffles, bake sales and volunteer work. Bristan Group’s parent company, Masco, will match every pound raised. Bristan has raised over £50,000 for previous nominated charity partners including Leukaemia Research, Cancer Research and the Alzheimer’s Society.

The 10 competitors who will compete in the 2015 SkillPLUMB UK final have been named, following a series of regional heats earlier this year. They will go head-to-head in a three day practical task over 19-21 November at The Skills Show, the skills and careers event at the NEC Birmingham where over 60 WorldSkills UK national competitions will be held. Contestants will have to install a domestic central heating system including bespoke radiators, towel rail, and hot and cold pipework to a kitchen and bathroom. The 10 finalists are: Alex Rooney, Algirds Balta, Daniel Doughty, Daniel Martins, Gavin Rice, Matthew Gorrie, Matthew Jakeman, Owen

Boswell, Richard Wilson and Thomas Strong. The competition has The Copper Initiative as its premier sponsor and is organised by BPEC. “The finals are inspirational to young people thinking of a vocational career and The Skills Show, with around 75,000 visitors, is an excellent platform to showcase the skills and talents of all finalists,” says Neil Collishaw from BPEC. Competitors from this year’s SkillPLUMB UK final have the opportunity to be selected for the next WorldSkills event that will take place in Abu Dhabi in 2017. To read about the UK’s success at this year’s WorldSkills event in Brazil, turn to page 8.

Big anniversary This year marks the 80th anniversary of Remeha as a manufacturer and supplier of heating technology. Headquartered in Holland, the company has markets in over 70 countries and a UK head office in Wokingham. James Porter, National Sales Manager at Remeha

Commercial, says: “We are delighted to celebrate this important milestone. Over the last 80 years Remeha has established a reputation for quality, high performance and reliability across our products and services. We look forward to adding to this as we continue to grow.”

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October 2015

News Review

China conference covers hot topics Legionnaires’ disease and hot water scalding were the topic of a presentation given by Kevin Wellman, CEO of CIPHE and Executive Board Director of the World Plumbing Council, when he spoke at the Water Supply and Drainage conference last month in Shanghai. His talk, ‘Prevention is Better than Cure’, addressed the link between legionella and hot water scalding by identifying a ‘Catch 22’ Kevin Wellman speaking at a conference in Shanghai situation. Water heated and stored at sufficiently high temperatures to control and kill bacteria such as legionella can cause scalding injuries, but water that is heated and stored at safe, non-scalding temperatures provides the ideal medium for bacteria growth. He also raised the concern that while thermostatic mixing valves can be used to help rectify this situation, only a very small percentage of plumbers actually return to service them. He said that TMVs should not be viewed as ‘fit and forget’ devices.

Cashback extended The Mega Cash deal offered by Heatrae Sadia has been extended to the end of the year, offering £150 cashback on every Megaflo cylinder purchased until the end of December. The deal applies to the whole Megaflo Eco range of unvented cylinders, including indirect and direct models, SystemFit, SystemReady, Eco Plus, Solar and SolaReady. The offer also includes Megaflo Commercial models. To claim their £150 cashback, installers simply need to fill in a claim form and send it to Heatrae Sadia along with a copy of the VAT invoice. Claim forms can be downloaded from the Heatrae Sadia website (www.heatraesadia.com) and are also available to pick up from builders and plumbers merchants and electrical wholesalers.

The UK takes gold in WorldSkills 2015 A plumbing apprentice from Northern Ireland took the gold medal in the WorldSkills 2015 competition, held in Sao Paulo, Brazil in August. Gary Doyle, 21, went head to head with talented plumbers from 27 other countries. The international event was the largest competition in WorldSkills history, showcasing over 50 skills and 1200 competitors over three days. Watched by around 200,000 visitors and against a strict timescale of only 21 hours, Gary’s task was to design a towel rail, order materials accurately, install heating, a UFH system, and hot/cold water systems, sanitaryware and a shower. He also had to install and commission

Gary Doyle (r) claims the gold medal at WorldSkills competition

a WC before handing over to a ‘customer’ as part of a live task. Employed by Kieran Trainor Plumbing & Heating and a student at Southern Regional College, Gary was a previous silver medal winner at SkillPLUMB 2013

Customer service is available anytime A dedicated 24/7 customer service offering has been launched by Ariston, with the goal of providing a reliable point of contact to deal with anything from arranging a service, addressing warranty issues, or scheduling a visit from an engineer. This means that an engineer will be booked to see a customer either on the same day or within 24 hours, ensuring any issues are dealt with promptly and efficiently. The customer service team’s target is to log, confirm and reference every call within 20 seconds. Engineers will aim to contact customers within four hours of the call to arrange a suitable time to visit, which is expected to take place within 24 hours. Additionally, engineers can provide instant feedback to Ariston’s headquarters via their tablets or mobile devices so any problems can be logged, parts ordered and any necessary call-back arranged within minutes of the initial visit if required.

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before being selected to compete on an international stage at WorldSkills. BPEC, organiser of the SkillPLUMB competition, was involved in the WorldSkills selection, training and development process and provided strategic support to Gary

and his Training Manager, Paul Dodds. “What a great achievement not only for Gary but also for the UK plumbing industry – we really are on top of the world!” says Neil Collishaw of BPEC. “Gary did exceptionally well and should be bursting with pride at what he has accomplished. His success is not only testament to his fantastic skills but also the support from his employer, college and training manager.” In addition to receiving the WorldSkills gold medal, Gary and his fellow competitors were also presented with a World Plumbing Council medal for promoting the plumbing industry at international level.

Building services engineers and engineering consultants are invited to attend Daikin’s fourth series of its Future Thinking CPD-accredited seminars based on Building Information Modelling (BIM). Taking place in October and November, the series provides attendees with useful tools and techniques for engineering modern sustainable buildings. Highlighting how the innovative software can help meet the BSRIA ‘soft landings’ requirements, deliver better outcomes in design, construction and handover as well as inform the project lifecycle, the latest Future Thinking seminar series will also consider BIM’s future potential and how it can further transform the building services industry. The seminars will be hosted from 6pm and include buffet, drinks and networking opportunities. The first one will be held in Cardiff on 14 October, and the series concludes in Glasgow on 26 November. To see the full schedule of venues, visit www.daikin.co.uk/futurethinking

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October 2015

News Review President addresses big issues The Building & Engineering Services Association (B&ES) recently held its President’s Luncheon, where President Jim Marner stressed the key role the Association plays in addressing the challenges of an increasingly demanding marketplace. Speaking at the event in London, Jim said the B&ES provides “guidance, support and leadership” to ensure that UK construction remained “wholly fit for purpose”. “We live and work in an ever more globalised marketplace in which initiative, innovation and continuous improvement are essential to our prosperity and survival – and in which fair dealing and security of payment are crucial to the

B&ES President Jim Marner

strength and stability of the supply chain,” he said. Jim added that it was the duty of responsible industry organisations to establish and maintain quality, promote cooperation, collaboration and teamwork, and ensure that its members

provided the best possible service to their customers and clients. He said that much of the Association’s focus was on commercial matters – on the damaging effects of late payment, the elimination of waste, the maximisation of efficiency, competitiveness and ‘smarter working’, and the reintroduction of partnering arrangements, negotiated contracts, two-stage tendering and preferred supply chain agreements. “But we should also address the growing importance of education and training at every level of the workforce in ensuring that we recruit and retain the required calibre and number of highly skilled and highly motivated individuals,” added Jim.

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Glow-worm is marking a milestone as nearly 40,000 Gas Safe registrations and Benchmark forms have been completed through its loyalty programme, Club Energy. Available to Gas Safe registered installers, Club Energy offers members cash rewards, free five year warranties and business development tools. Using the Plumbing Toolbox app, installers are able to register product warranties and then submit Gas Safe notifications on the job. Following notification, installers can then fill in the Benchmark form on the app which automatically emails a PDF copy to customers. In addition, Club Energy members can access new business leads directly from homeowners looking for Glowworm installers. To join Club Energy and download the app, visit www.glow-worm.co.uk

Honeywell has added a ‘Find a Connected Specialist’ section to its website. This search tool allows homeowners to find installers who can specify and install connected heating controls in their area. Honeywell says it decided to develop the tool following a survey indicating that 70% of homeowners use the internet as their first port of call to find a smart installer. To become listed as a connected specialist, installers must be a member of the Honeywell Installer Network and complete its online YouLearn training course. They must also have experience of installing two evohome thermostats, the company’s flagship connected, touchscreen heating control. For more information, please visit honeywelluk. com/professional-zone/installer-network

Expanded women’s network With the aim of helping customers employ trades women more easily in the UK, Stopcocks Women Plumbers has launched a broader service that includes more trades. The ‘Endorsed by Stopcocks’ scheme allows all qualified trades women to be represented in one place. As well as making it quicker and easier for customers, the scheme is designed to support any skilled trades women looking to reach out to customers. Mica May, Director of Stopcocks Women Plumbers,

explains: “We’re already known as the place for trainee and new women plumbers to come for quality mentoring and support as they begin their businesses as self-employed plumbers. Now we’re expanding Stopcocks so that experienced and established women in any trade, not just plumbing, can benefit from the Stopcocks brand. “We want to make using Stopcocks Trades Women the first choice everywhere. To do that, we need more trades women to join us, as

full licencees and through our Endorsed by Stopcocks scheme. This will enable us to bring skilled trades women together all over UK. As the only business actively promoting women in skilled trades, we are the only people in a position to do this. We’ve been at it for over 25 years and really understand the situation for women.” Skilled trades women can contact Stopcocks Trades Women to plug into the system, making their services more accessible to customers. Visit: www.stopcocks.uk

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realise that something as relatively cheap and easy to install as a TMV can help ensure optimum safety at any point where hot water is delivered. This is, of course, most pertinent where the very young, elderly or less able are present but should ideally be used as a standard preventative measure.” He adds: “As such, it is very much an education task which, as an industry, we must address.”

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(TMV) which works by mixing the hot water with the cold supply so that it is delivered at a safe temperature. Peter Manning, Bristan’s Technical Liaison Manager, comments: “Despite legislation and technologies designed to aid hot water safety, there is still a large number of people who are scalded by hot water. “We believe the crux of the problem is a lack of awareness. Many people simply do not

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With the second annual National Burn Awareness Day due to take place in October, Bristan is encouraging installers to play an active role in promoting the importance of hot water safety measures. To be held on 21 October, the awareness day was founded by the Children’s Burns Trust to publicise the number of people burned each day, while promoting preventative measures and good first aid. Each year, around 20 people die and almost 600 are seriously injured from scalds caused by hot water, three quarters of whom are children. These incidents often involve baths, but hand washing and showering facilities pose a hazard too. The majority of these tragic cases could have been easily prevented by the use of a thermostatic mixing valve

Installers who purchase a Kingspan Titan oil storage tank will be invited to join the Titan Loyalty Club as the company seeks to reward its customers with points that can be converted into Amazon e-gift certificates. There are other benefits to membership too, including up-to-date industry news, a regular newsletter, and access to useful administrative and business-related materials such as simple guarantee registrations and digital Benchmark forms. To find out more, visit www.kingspanenviro.com/titanloyaltyclub

Prize promotion Installers of Baxi EcoBlue or Baxi Platinum boilers stand to win a number of awards when they register the boilers before the end of November. Baxi is offering a free Baxi jacket every time an installer registers two of the eligible boilers, as part of its Works loyalty scheme. What’s more, for every further EcoBlue or Platinum boiler registered, installers will be awarded a £25 restaurant voucher, or, if

preferred, an extra Baxi jacket for two further boilers. A similar prize promotion is also being offerred by Main Heating, part of Baxi, for installers fitting two or more Main boilers. “We have a growing number of loyal installers and we want to thank them, above and beyond the benefits that we offer as standard as part of our Works loyalty scheme,” says Sales Director David Cook.

October kicks off the season for the latest PHEX exhibitions. Taking place from 14 to 15 October, PHEX will be held at Old Trafford stadium in Manchester and then returns to Stamford Bridge, Chelsea, on the 18 and 19 November. Aimed at heating and plumbing installers, visitors can meet with the manufacturers of products they use every day. With over 95 exhibitors, as well as seminars from Gas Safe Register and the HHIC, PHEX aims to give installers access to the information they need to make their business a success. In support of this year’s events, four merchant partners will also be hosting hospitality suites for guests and offering free transport to the show. Installers can sign up for free coach travel, visit the exhibition and take a free tour the football grounds before heading upstairs to network with industry colleagues. To book a free ticket, visit: www.phexshow. co.uk/register

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24/09/2015 14:27

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ENQUIRY

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16/09/2015 14:27 11:47 24/09/2015

October 2015

16 YOUR Views

Sponsored column

KNOW HOW

September 2015

with Geberit

Press fitting made easy The Mapress system – a versatile option The Mapress press fitting system is available in a range of materials and sizes, providing a safe, efficient way of installing pipework for hot and cold water systems. But it can also be used for other supply systems too, including gas, solar and heating. When it comes to working with gas, there really can’t be any compromise in terms of safety, even if it only makes up a small part of the supply pipes of a building. Checked and certified for gas installations according to all the relevant requirements, Geberit Mapress Copper Gas and Geberit Mapress Stainless Steel Gas have all the necessary approvals for natural and liquefied gases.

“Geberit Mapress gas fittings are fantastic for this type of environment as there is no need for a naked flame, with joints complete in a manner of seconds, and minimal space required to work in. In short, Geberit Mapress has negated the potential fire risk and meant that we need to spend less time working in a risky area, with very little disruption to the space.”

Seal of approval Easily identifiable from stock thanks to its yellow colour coded seal ring, Geberit Mapress also has a matching cap to protect the fittings from dust and dirt prior to installation. Above all else though, Geberit Mapress puts safety first when installing gas systems, having been designed so that any connections not pressed during installation are automatically and visibly detectable during testing, thanks to a clever pressing indicator. Consisting of a very thin plastic foil encasing the pressing shoulder, which during the pressing operation is removed, the pressing indication makes it possible to see if any joints are unpressed with the naked eye.

Installer’s choice It was its ease of use and the promise of safety that led PHD Plumbing’s Dave Murphy to choose Geberit Mapress for a recent gas installation, as he explains: “We’ve recently been working on a very fire conscious job, running a new gas supply from an attic and dropping it through a ‘sub ceiling’ into the boiler cupboard. The attic is not only an awkward space, but also a tenement in the middle of Edinburgh, constructed in the 1800s – needless to say, the rafters and joists are bone dry, with dust like a tinder box.

Seeing the light There’s good news for installers working on solar panel projects too. In the past, press fitting systems were simply unsuitable for fitting solar panels as the seal ring couldn’t withstand the high temperatures, but the Mapress system has a seal ring that has been specially adapted for use on solar panels. Offering installers the chance to call upon a tried and tested installation method that is already being used elsewhere on site, this seal ring means that press-fitting is fast becoming the preferred option for solar panels. With the performance of a seal ring characterised by the perfect combination of temperature stability and chemical resistance in the range of application, the blue coated seal ring delivers greater resistance to high and low temperatures ranging from -20°C up to 220°C. Pressfitting pipework also makes the job of actually fitting the solar panels in the first place far easier and safer than when working with conventional methods such as welding.

Reduced costs Whether installing a new hot and cold water system, heating or solar panels, the versatility of Geberit Mapress means that costs and labour times can be reduced while the standard of the job as a whole should be greatly increased. Of course, having a sound knowledge of how to fit such systems also goes a long way, so make sure you check out next month’s column for the lowdown on the training available to ensure installers can press ahead with press fitting. Installer Dave Murphy has used the Mapress system on a recent gas project in Edinburgh ENQUIRY

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For more information call 0800 077 8365 or view our installation videos by visiting:

www.geberit.co.uk/YouTube

October 2015

Training Update Installers learn new skills with Keston Boiler manufacturer and twin flue specialist Keston Boilers says that its free training courses will not only help installers secure additional business opportunities by offering versatile twin flue solutions, but also allow them to offer customers a new five year warranty on its Heat 45 and 55 boiler ranges (subject to terms and conditions). As well as familiarising installers with the features and installation benefits of Keston boilers, the courses will provide guidance on what installers need to do to meet the new ErP Energy labelling requirements. Each one-day course uses a simple step-by-step approach complemented by handson training that looks at all aspects of commissioning, servicing and fault finding. All installation aspects are covered, including product range overview, product

specification, installation requirements, electronic circuits and components, flue and accessory options, component overview, component change and repair, user controls, and sequence of operation. The course also includes training on the company’s boiler accessories, such as sequencer controls, which can be offered to customers as an optional extra to save on fuel bills. Installers who will be carrying out large domestic and light commercial installations can also receive training on how to use Keston’s frame and header kits. Designed to facilitate the installation of up to six boilers in cascade with a maximum output of 330kW, the kits feature a small footprint and a variety of control options to minimise the installer’s time on site.

Training is also offered on the benefits of Keston’s 50mm MUPVC solvent weld flue, which is compatible with all Keston boilers. The innovative flue has been specially designed to reduce time, cost and labour, with extension capabilities of up to 27m from the boiler. Each flue section is longer than the sections on a standard concentric flue, resulting in fewer joints to help simplify installation and servicing. PHAM NEWS ENQUIRY No.

www.keston.co.uk

110

Change to heat pump course A new training programme has been announced by Hitachi for its Yutaki range of air source heat pumps. The original singleday course has been updated and will be replaced by two oneday courses covering the Monobloc and Split Yutaki heat pump products on alternate weeks or consecutive days, depending on customer requirements. The courses will run from

Hitachi’s training Aircademies in Maidenhead and Dublin, and from distributor Solfex Ltd’s headquarters in Preston. “Feedback from the initial courses we’ve run has been

really positive,” says Andy Hensen, Heating Technical Engineer, “so we’re confident that the new format and content will ensure that any heating contractors attending either Yutaki-M or the Yutaki Splits courses will come away with the skills and knowledge they need to correctly specify and install our Yutaki products.” PHAM NEWS ENQUIRY No.

www.hitachiaircon.com

111

Support for charity scheme With the aim of helping disadvantaged youngsters take their first steps towards a career in the plumbing industry, Swale Heating is supporting a new charity pilot scheme. The company will provide work experience for three teenagers aged 16 to 19 as part of a traineeship programme being launched by the Carl Burrows Trust. The Trust is working in conjunction with three other charities which support skills development and learning – BPEC, SATRO and JTL – to launch an academy which aims

to prepare pupils for a successful apprenticeship and provide support throughout their learning. Swale Heating Sales Director Matthew Edwards says: “The Trust was set up in memory of Carl Burrows, a popular character in the plumbing and heating industry, who believed that everyone deserved to be rewarded for their hard work and dedication. “He was actively involved in inspiring youngsters wherever possible and we’re proud to support the Trust’s continuing commitment

to raising the profile of the plumbing industry and giving youngsters the best possible start in what is a very rewarding career.” The three candidates will be joining Swale Heating in November at the company’s Sittingbourne HQ. Matthew adds: “They will work directly with a chosen engineer for four weeks, gaining real hands-on experience with the various activities that our engineers undertake. This will include practical supervised work, where appropriate, and communication with our customers.”

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October 2015

TRAINING Update 29 Success in Italy for studying burners Electrical tuition in Norwich area

Nine UK heating engineers have returned from a weeklong specialist burner training course at the Baltur development facility in northern Italy. The course, which is run annually by burner manufacturer and Baltur UK distributor EOGB, covers commercial burners with outputs from 50 to 2000kW. Other aspects include commissioning, gas valve set up, modulating controls, burner matching and fault finding. Unlike the UK, which is

limited in the number of places that large burners can be fired for long periods

of time, the Baltur facility is equipped with cooling towers so burners can run

for several hours if required. This enables engineers to get to grips with combustion settings without worrying about heat load. The course is aimed at installers wanting to extend their knowledge of oil, gas, and dual-fuel burners, and includes plenty of hands-on training in the workshop, minimising classroom-based theory. The next Italy training trip will be in July 2016. For more details call 01480 477066 or email training@eogb.co.uk.

Get part P on realistic training sites The 20 day Domestic Electrician Package from Sussex-based EC4U (Electrician Courses 4U) includes five days of training in realworld settings. Successful participants are able to join a Part P scheme provider and self-certify that their electrical work meets current Building Regulations. Separated into five

modules, the course’s final stage lets students practice the electrical skills they have learnt in the two flats and a two storey house (including loft) setup on the EC4U premises. They also learn how to quote for business and work out how to estimate for time on projects so that they can be competitive. Within

this module, they are also taught how to set up their own electrical business and how to market themselves successfully. Assessment takes place throughout the duration of the package in the form of three multiple choice tests and one two-hour practical assessment. The total cost of the Domestic Electrician

Package is £2200, including VAT. To make paying for the Domestic Electrician Package as easy as possible, EC4U offers a 0% finance scheme for the course which can spread the payment over 12 months interest-free. For more information on the course and financing options, please visit www. electriciancourses4u.co.uk

East of England Electrical Training (EEET) has opened a new training centre in Norwich. City & Guilds has awarded full Centre and Qualification Approval to the centre, which is also fully accredited by Blue Flame Certification and approved by NAPIT. Mike Smith, Technical Director at EEET, says: “The need for a high quality centre to support the electrical industry in the region is clear following the unfortunate closure of Eagit Training in

July 2014, which for many years provided the backbone of both formal qualifications and bespoke training in the area. “We were keen to ensure that not only the facilities for training but the wealth of teaching experience would not be lost to the local industry by opening this new centre and we are extremely grateful for NAPIT’s support in this.” For more information about the new centre, email karcher@eeet.co.uk

*£100 off your first installation of an Ariston E-COMBI Evo or Clas HE Evo boiler, followed by £50 off each of your next 4 purchases of Ariston E-COMBI Evo or Clas HE Evo boilers.

Want to know more? Call 01494 418 585

KNOWLEDGE | SKILLS | EXCELLENCE aristonacademy.co.uk

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ENQUIRY

325

29/09/2015 13:13 01/09/2015 16:54

October 2015

30 Business Matters

Making criminal record checks What should you do if you suspect that a prospective employee might have a criminal record? Have you got a right to access such information? Frances Butler and Georgina Lawrence provide an employer’s guide to criminal record checks.

t is well established that employers do not have an unlimited right to information about the criminal records of job applicants, employees or contractors. Instead, the law aims to strike a balance between the successful rehabilitation of offenders and recognition of the need for disclosure of criminal offences in some circumstances. The key legislation in this area is the Rehabilitation of Offenders Act 1974 (ROA), which provides that some convictions become ‘spent’ if the individual does not reoffend during a specified period from the date that their sentence is completed (the rehabilitation period). The length of the rehabilitation period depends on the sentence imposed and not the nature of the offence. Importantly, individuals with spent convictions may hold out as having a clean record even where employers ask directly about spent convictions or impose a contractual requirement to disclose them. There are, however, circumstances where employers may lawfully obtain such information. The Data Protection Act 1998 (DPA) is also relevant. Under the DPA, information about criminal records is ‘sensitive personal data’ and there are particular safeguards around the processing of such data. Although detailed guidance on data protection is beyond the scope of this article, employers should be aware that personal data must be processed in accordance with the DPA. The simplest way to find out if somebody has a criminal record is to ask them during the recruitment process, but employers cannot insist on disclosure of spent convictions and failure to disclose them is not a lawful ground for dismissal or withholding employment. If this is important to an employer, they should consider whether they have lawful grounds for accessing this information through the Disclosure and Barring Service (DBS). Some employers require prospective employees to make a request to obtain a copy of their full criminal record, which is then given to the employer (enforced subject access). However, enforced subject access is a criminal offence that could entail a potentially large fine, adverse publicity and/or personal criminal liability for senior employees. The objective is to stop excessive access by employers to protected records. Note that the offence applies to employees, office holders (even where unpaid) and where engaging non-employees under contracts for services. Employers should make it clear early on that vetting will take place and how it will be conducted. Questions should be tailored to obtain only the precise information required. It is best to request information once an applicant has been chosen for the job by making the offer of employment subject

Existing employees

to satisfactory background checks. Requesting information from all applicants at an early stage in the recruitment process may be deemed excessive and disproportionate.

What next? What should employers do if they discover that a prospective employee has a criminal record? Many employers’ first instinct would be to reject the individual as unsuitable, but it may not be appropriate to do so. Knee-jerk reactions should be avoided. Employers are expected to use their judgement and consider the following factors: • Is the conviction relevant to the post? • How serious is the offence? • How much time has passed since the offence was committed? • Have the individual’s circumstances changed since the offence? • What was the context of the offence and what is the individual’s explanation? Employers should steer away from having a blanket ban on employing ex-offenders and should instead assess the risk with regard to their business and the specific role. They should consider other ways of assessing individuals’ suitability, such as checking qualifications and references, ensuring application forms and interviews are fit for purpose and making effective use of probationary periods. Depending on the role, it might even be unlawful to employ somebody who has certain information on their criminal record. However, this is not always the case and employers should not assume they are justified in rejecting an applicant without further consideration. Employers must disregard any spent convictions, even if voluntarily disclosed, and securely delete this information as soon as possible in accordance with the DPA. Unspent convictions may be considered in conjunction with the above factors and discussed with the individual before any decisions are taken.

Install the right Brand ...fit the right size! ENQUIRY

Frances Butler is an Associate in the human resources group and Georgina Lawrence is an Associate in the commercial law practice group of Eversheds.

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Employers sometimes discover that an existing employee has a criminal record. If the employee has failed to declare relevant information on recruitment, there may be grounds for disciplinary action. This might also apply if the employee has gained a criminal record since starting work, but has failed to comply with a continuing contractual obligation to disclose any new convictions. The ACAS Code of Practice on Discipline and Grievances states that employees should not be dismissed or otherwise disciplined solely because they have been charged with or convicted of a criminal offence. Employers should instead consider the effect on the employee’s ability to do their job and their relationships with clients and colleagues. Other relevant factors include the nature and seniority of the role, the employee’s length of service and whether any vulnerable groups are impacted. To avoid unfairly dismissing employees, employers must ensure they have a fair reason for dismissal and that dismissal is reasonable in all the circumstances. If dismissing for misconduct, employers must show that they have a genuine belief in the misconduct, based on reasonable grounds and supported by a reasonable investigation. Even where criminal conduct has no bearing on employment, the employee might be unavailable for work because they are on remand or in custody. In those circumstances, employers should consider whether they can hold the role open in light of organisational needs. Alternatively, off-duty conduct could lead an employee to lose a licence that is essential for the lawful performance of the job. In that case, alternative employment should be considered before dismissal. Dismissal may be possible in either case, but employers should still ensure they have a fair reason (possibly ‘some other substantial reason’) and have followed a fair process, including allowing employees to make representations and considering mitigating circumstances. There are many steps employers can take to ensure an applicant’s suitability for employment. However, employers should balance their rights to information with individuals’ rights to privacy and fair treatment and should be careful how they treat any information received. These principles apply to both job applicants and existing employees who acquire criminal records.

Call 01785 218 222 today or for further details go to: www.altecnic.co.uk or email: tradesales@altecnic.co.uk

01/10/2015 12:25

October 2015

BUSINESS Matters New levy for apprenticeships Following the Government’s recent pledge to create over 3 million apprenticeships by 2020, it has announced the introduction of an apprenticeship to ensure that large companies contribute to the training and development of the next generation of skilled apprentices. Although what constitutes a ‘large’ employer has not been specified, the Confederation of British Industry (CBI) has suggested that this is likely to refer to businesses with 250 employees or more. CBI also predicts that the levy rate, which will be determined by HM Treasury, will be about 0.5% of the payroll. Employers are being encouraged to give their opinions on plans for the

levy and how it should be used. Under the proposed plan, employers who put in funds will also have a direct say in how it is spent. The APHC has said that it is happy to participate in any consultation but has issued a warning about the potential impact of the levy. Chief Executive John Thompson comments: “Although we would welcome any initiative

Discover the ALL new Range Tribune Xe — Engineered for maximum EFFICIENCY

that offers incentives to smaller businesses to engage in apprenticeship training, it is important that the levy costs do not discourage large employers from recruiting. Historically, the industry has withdrawn from a levy grant system due to the high costs involved in its policing and enforcement, which then left little value in the money collected.”

Warning about double cover Companies are being advised to check they are not doubling up on insurance cover for goods in transit. ECIC, a specialist insurer for the construction sector, says that there has been a spate of submissions for Contractors All Risks (CAR) cover, where insurance quotes were also being sought for the same contractor for Goods in Transit insurance. In many cases only one type of cover is necessary for adequate protection. The ECIC standard Contractors All Risks policy provides cover anywhere

in the UK, including in transit, whether this be the materials for incorporation within the contract or Own and Hired in Plant if selected. There are no inner limits and this applies for off-site storage of materials as well, although there can be differences in conditions such as higher excesses under annual CAR policies. Phil Scarrett, Sales and Marketing Director for ECIC, says: “We have seen a number of cases where Goods in Transit cover has been quoted in addition to Contractors All Risk. This is in effect a duplication of

cover. The circumstances where a Goods in Transit policy could be required in addition may be where the contractor is transporting stock or customers’ goods. This would not be picked up under a CAR policy, but in all other respects, contractors are covered and should not need to take separate insurance. “We always recommend that contractors take time to read policy documentation fully and seek the advice of a specialist insurance broker to ensure they have the cover to meet their precise needs.”

Scheme to get staff motivated A new benefits scheme aimed at small businesses has been launched by One4all Rewards. The SME Voluntary Benefits Scheme will offer small to medium sized businesses guaranteed discounts for staff in 22,000 high street stores. The scheme is available to any company who wants to reward and motivate their staff through benefits and incentives to their employees. Said to be simple to set up, with little administration, staff at companies who sign up to the scheme will benefit from guaranteed discounts in popular highstreet stores and online on

fashion, homeware, food and drink. Declan Byrne, UK MD, says: “As experts in the rewards and incentives industry, we recognise what motivates and inspires individuals. We have created the Voluntary Benefits Scheme

to help leaders say ‘thank you’ to their staff and show that they value and truly appreciate their efforts.” A study by One4all has revealed that business leaders who say ‘thank you’ have more motivated staff, higher rates of staff retention and find it easier to recruit. The report also highlighted that 75% of workers feel that they don’t receive sufficient gratitude from their boss for the work that they do. One4all Rewards is the corporate division of GVS, the creators of the One4all multi-store Gift Card sold in Post Offices in the UK and Ireland. To find out more: www.one4allrewards.co.uk

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To learn more about the Range Tribune Xe, visit kingspanenviro.com/rangexe or call 0345 260 0258 * A rated score from 120L & 150L indirect cylinder models † Compared to the Range Tribune HE

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ENQUIRY

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October 2015

32 Business Matters Finance training for the self-employed Ten videos show how to win work

Members of IdealPRO, the installer loyalty scheme by Armitage Shanks and Ideal Standard, can benefit from financial training thanks to a partnership with the Association of Accounting Technicians (AAT). These training resources are designed by AAT with the self-employed in mind, covering the day-to-day financial aspects. The training resources include a cashflow and budgeting guide, which is a step-by-step guide that

shows how to plan spending and to make sure cash is available when needed. This guide is supported by three finance tools where you can

input your own numbers to help with budgeting. The net profit calculator provides a tool to help work out how much profit you’re

likely to make on a job. The cash flow forecast calculator helps to plan when cash will be available. This tool helps ensure cash is available for wages, fuel, equipment, etc. The budget planner allows installers to enter forecasts of sales, purchases, wages, overheads, etc. It lets you compare your budgets with actuals and see year-to-date figures. To find out how to sign up to IdealPRO, visit: www. idealpro.co.uk

App connects plumbers with customers HireHub is a new app designed to connect tradespeople with relevant jobs in their area, currently concentrated in and around London. It’s aimed at a number of trades, including plumbers, wanting to create a web-presence for their businesses. Tradespeople can register

to sell their skills and services through the app. It allows those selling professional services to create their own site in a matter of minutes. All tradespeople listed on the website are fully qualified and insured, and the central dashboard within the app makes it easy to take care

www.bluebrain.co.uk

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of things like invoices and client queries. Maria Jones, HireHub spokesperson, says: “HireHub is simple to use, with a streamlined profile for each tradesperson, as well as a handy dashboard packed with relevant features, like the ability to produce invoices and communicate

ENQUIRY

with clients. All bookings are taken through the app, so users can manage their schedule, cut down on accounting bills and even reduce their advertising costs.” To find out more about HireHub, or to download the app, visit the website: www.hirehubapp.com

StreetwiseSubbie, a specialist contractor support and advice organisation, has launched a package of online video presentations designed to help specialist contractors ‘Win Work, Get Paid, Make Money’. The videos were created at the company’s annual conference where industry experts spoke on a range of topics. They’re aimed at contractors who were unable to attend the summer event. “Each of these online videos bring together the best ideas to help specialist contractors across the UK to protect and grow their businesses over the next 12 months,” explains Director Barry Ashmore. “From Gordon Bromley, the man who built the Tropicana brand from zero to £150m, discussing Growth, Performance and Profitability, to marketer

Director Barry Ashmore

Geoff Noake tackling the question, ‘What’s Marketing got to do with it?’, and online expert, Tony Rand, providing key tips on how to stop your website disappearing on Google, each presentation has something new, innovative and informative to offer.” The videos are available for £149 plus VAT for all ten videos. They can be accessed on the dedicated website: w w w.c on f e r enc e v ide o. streetwisesubbie.com

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October 2015

COMPANY Spotlight

No hiding success of UK sanitary fittings business Many of the products supplied by Siamp UK, such as flushing devices and wall hung systems, may go unseen by consumers, but a growing number of installers are becoming aware of the brand. PHAM News recently visited the company’s offices to find out more.

lu s h i ng valves, siphons and wall frame systems may not represent the most glamorous side of the bathroom industry, but few companies can boast a factory and headquarters in one of the most glamorous parts of the Mediterranean coastline – Monaco. The principality, famous for the Grand Prix and playground of the rich and famous, is where Siamp first began manufacturing sanitary fittings back in 1947. Over the last 68 years, the family-owned business has gone on to establish a global presence, with subsidiaries in the UK, Germany, Russia and Brazil. Success has been built on a reputation for technical innovation, reliability and a commitment to quality – core values that have helped the company to become a regular supplier to some of the biggest bathroom manufacturers.

UK MD, Ashley Shires

Siamp may only have had an operation in the UK for seven years, but consistent sales growth has already seen the company invest in new offices and a bigger warehouse. MD Ashley Shires says that the move has enabled the company to enhance service levels and he’s confident that further expansion is on the cards. “We moved to our current premises about 18 months ago,” he explains. “It’s enabled us to improve delivery times, increase stock control and offer enhanced aftercare and technical advice services. We’ve got a lot more space than we’ve had before, but we’ll probably fill that space over the next three years.”

Bright outlook

One of Siamp’s easy-to-fit wall frame systems

Perhaps the view from Siamp UK’s Oldham offices is not as inspiring as that from its parent company, but the outlook for the business is looking good. The company has been recruiting new sales staff and also plans to increase its business with independent merchants. “We’ve been growing our sales force and we now have four people around the country with a combined experience of 170 years,” says Ashley. “I think it’s important to have people with experience on board – people who understand the

No fuss. No mess.

The versatile, transitional adaptor for threaded fittings and valves.

market and have established contacts in the industry.” Ross Rigby, Commercial Director, is one of the latest additions to the team and he has been tasked with the job of establishing closer ties with trade outlets. “Independent merchants are always looking for something that will give them an edge over national merchants and our products will help to give them that edge,” says Ross. “We’re looking to establish a close relationship with a select number of merchants, those who are committed to stocking everything that we have to offer. We want them to be Siamp specialists, become Centres of Excellence for the brand.”

In the frame Flushing devices are the biggest sellers in terms of volume, but a widening range of wall frame systems and concealed cisterns is where the company sees the prospects for future growth. Siamp believes it has a range that will meet the needs of most contracts, in terms of size and flexibility, and aims to offer frame solutions at a price that will be equally attractive. “We’re not looking to offer a cheap alternative,” says Ashley, “but as a relative newcomer to the wall hung systems market we recognise that we may sometimes need to be a bit more flexible on price than some of our more established competitors.” Siamp may not be able to promise all customers a trip to visit its Monaco HQ, but the company is happy to provide a 10 year product guarantee, ready availability of spare parts, and delivery from stock within 48 hours. PHAM NEWS ENQUIRY No.

www.siamp.co.uk

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>B< Oyster negates the need for messy jointing techniques making it fully rotatable for ease of installation. This versatile fitting can be used for a broad range of water and heating applications utilising valves, boiler unions and manifolds with female parallel threads. • Flame free installation. • Fully rotatable to aide installation. • Detachable and reusable. • Sizes 15 x ½" to 54 x 2" • Compatible with stainless steel, soft, half-hard and hard copper tubes.

Excellence since 1909 For further information, please visit www.conexbanninger.com Tel: +44 (0)121 557 2831 or email: sales@ibpgroup.com ENQUIRY

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October 2015

34 Health & Safety Checking on blood pressure ECIS, the Sevenoaks based employee benefits company for the construction industry, is urging trade professionals to take time out of their day to check their blood pressure in support of ‘Know Your Numbers!’, the blood pressure awareness campaign. High blood pressure is a concern for workers in the construction sector – almost half of the workers who had assessments arranged by ECIS last year were found to have either high or intermediate blood pressure. Vicki Leslie, Business Development Executive at ECIS, says: “It is thought that of the people in the UK with high blood pressure, only around half have this

I diagnosed, and only half of these people are properly treated. Getting your blood pressure on a healthy level can reduce the risk of heart disease and stroke.” The Know Your Numbers! campaign, which runs in

the month of September, may be over, but people are encouraged to take advantage of the many opportunities to test their blood pressure, whether it’s through their GP or the facilities provided by high street chemists.

deaths from mesothelioma, contracted through past exposure to asbestos, indicating that 2538 people died in Great Britain in 2013. Commenting on the new data, Dr Adrian Hirst, President of BOHS, says: “In looking at the mesothelioma figures, we should guard against any complacency in thinking that exposure to asbestos is a historical problem. A recent survey by the HSE indicated that tradespeople could come into contact

with asbestos on average more than 100 times a year. “In the long term, the rate of work-related fatal injuries has more than halved over the last 20 years, offering concrete evidence of the considerable strides made in preventing accidents in British workplaces. Now we need to focus our efforts on achieving similar high standards in the prevention of workrelated ill-health so that we can achieve excellence in health as well as safety.”

Advice on working at height Ladder Association trainer at Werner, David Shrimpton, is reminding installers of the need to take simple safety measures when working at height. “Well-seasoned professionals will know that safety first is essential, even if you’ve done it all before,” says David. “Going back to basics is a healthy habit, especially where pressing deadlines can easily lead to the best of us taking our eye off the ball. Taking a few minutes to assess the situation can save your time and your health in the long run, which is essential when your livelihood depends on being physically fit.” Werner has a five step check list to consider when working at height. It recommends

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G3 – unvented hot water systems Continuing his in-depth look at the New Approved Document G, industry expert John Griggs turns his attention to G3 and the requirements for unvented hot water systems.

Asbestos remains a concern Reacting to the latest data on work-related fatal accidents and deaths from mesothelioma, BOHS (the Chartered Society for Worker Health Protection) is warning against complacency when it comes to potential exposure to asbestos. The figures show that 142 workers were fatally injured at work between April 2014 and March 2015, compared with last year’s all-time low of 136. HSE also released the latest available figures on

INDUSTRY Insight

a number of measures to increase safety, including setting up the ladder properly in accordance with safety instructions and warnings; wearing fully enclosed shoes with non-slip soles; keeping your body centred on the

ladder; maintaining three points of contact with the ladder; using extra caution when carrying anything on the ladder; climbing facing the ladder; asking another person to help carry ladders 2.5m or longer; and getting someone to hold the ladder while you are working on it. The list of things not to do include: sitting or standing on a stepladder top; climbing a closed stepladder or on the back of a stepladder; placing the base of an extension ladder too close to or too far away from the building; overreaching; and exceeding the maximum load capacity. To read more about ladder safety, see the full article on the PHAM website: www. phamnews.co.uk /are-youworking-at-height-safely/

would discharge any hot n the previous columns water that was approaching on Part G, I have covered 100°C so that if the storage one Regulation at a time. vessel ruptured it would However, due to the size and discharge water and not complexity of G3 this time I steam. This simple safety will split the coverage into system has resulted in a two parts. This part will record of 100% safety of provide an overview of the correctly installed unvented Part G3 Regulations and the hot water systems in the UK. next edition will cover the Where systems in other Guidance aspects. countries have exploded, Building Regulation G3 it has often been due to traditionally has been associated with unvented John Griggs MSc FCIPHE IEng problems with the pressure relief of ‘safety valve’. With a hot water systems. It was the only regulation that contained a specific pressure relief valve the force needed to open numerical value for many years and was it is produced by the water pressure in the considered by other countries in Europe as vessel, but with a temperature relief valve an unnecessary complication. Elsewhere in the rise in temperature causes a thermal Europe the system of pressure relief was element to expand with an opening force of many times that of any pressure relief considered adequate and traditional. When the UK relaxed its requirements valve, so it is more reliable and less prone to in the 1980s so that unvented hot water problems with hard water scale and other systems could be permitted it was not deposits. thought that there would be a large takeGeneral Guidance up of unvented systems. However, today the unvented hot water system, and especially The early G3 Regulations were limited to the combination boiler, has become the systems with storage greater than 15 litres, normal type of installation, especially as but in later versions this limitation was many homes now use their roof spaces for moved from the Regulation to the General habitation and no longer for water storage. Guidance and the section titled Notification of work. In the 2015 edition on page 9 the Safety first 15 litre limit is stated in section V of Work Despite a few minor changes, the which is not notifiable under schedule 4. requirements for unvented hot water G3(2) deals with cisterns and supply systems in G3 have not changed since the and/or expansion vessels for any hot introduction in 1985. As unvented systems water system and requires them to be were to be installed by plumbers who had adequately supported and able to withstand been trained to install the traditional vented any expected hot water discharge. G3(3) is system, regulations were brought in to keep the original requirement for unvented hot the systems safe. It was known that if the water storage systems, but now applied to all safety features on an unvented hot water systems except those used in an industrial system went wrong and the energy source process. This specifies the limit of 100°C and was not controlled, the result would be a the need for a safe and visible discharge catastrophic steam explosion of a similar from the safety devices. force to a modern day car bomb. – hence, the In 2010 G3 was expanded from one element requirements for a thermostat, a non-self- to four. In addition to unvented hot water resetting energy cut-out and a temperature storage systems, G3(2) and G3(3) now apply relief valve. to all types of hot water supply systems. All heating systems would have a G3(1) is a result of G1 being reworded and thermostat for energy control, so that is gives an explicit requirement for a hot water not part of the G3 requirements, but a supply system. G3(4) is very limited in its separate non-self-resetting energy cut- application as it only relates to baths in a out was specified and this would operate new dwelling. if the thermostat were to fail with closed contacts. In the unlikely event that the non- Next month self-resetting energy cut-out also failed, a In the next edition of PHAM News we will temperature relief valve was required that look at the guidance to G3 in more detail. John Griggs has worked in water supply and drainage research for over 30 years and represented the UK on various European and International Standards committees. He is a Director of JPJN Partners Ltd, a company that links together a growing number of construction, water and plumbing experts who provide consultancy services to UK and international clients. The company is based in Hertfordshire and has a website at: https://sites.google.com/site/ jpjnpartnersltd. John can be contacted by phone 07910 456314 and email jpjn99@gmail.com.

29/09/2015 13:24

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GEBERIT.indd 1 PHAM News_Mapress Gas_389x292.indd 1

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October 2015

GAS Boilers 37

Ways to further boost boiler efficiency levels With modern condensing boilers delivering similarly high efficiency levels, controls are fast becoming the definitive way to improve system performance. Martyn Bridges, Director of Marketing and Technical Support at Worcester, looks at the various options.

oiler manufacturers are constantly looking at new ways of improving boiler efficiency, and the positive changes brought about by the ErP Directive have provided a further incentive to advance performance levels. For example, it has almost become an expectation that a new condensing boiler will operate at efficiency levels of either SAP 2009, >88%, or ErP Band A or B. But while a boiler’s individual Martyn Bridges, Director at performance is key to system Worcester, Bosch Group efficiency as a whole, the right controls can add an uplift of between 1 and 5%. As the industry continues to make technological strides in this area, the onus is placed on the installer to help educate their customers on the options available in order to continue to promote the benefits of increased efficiency within a system.

Controls upgrade With the ErP Directive, we have an authenticated piece of European legislation which states the overall upgrade in efficiency offered by each different type of control. As said, these contributions vary between 1 and 5% to the overall energy efficiency of a heating system. In other words, depending on their classification, the percentage efficiency benefit is added to the efficiency of, say, a combi boiler, to form an overall figure for system efficiency.

Best buy award For the sixth year running, the Worcester Greenstar range of boilers has received a ‘Best Buy’ award in the annual ‘Which?’ boiler survey. The gas-fired boilers earned an overall score of 79% based on customer scores and the views of heating engineers. The manufacturer scored five stars for reliability, customer satisfaction and build quality as well as achieving the maximum star rating in five of the six categories. The results were calculated from the views of 10,779 owners and, for the first time, 110 Which? Trusted Trader heating engineers, with responses included only for brands they were not incentivised to install.

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Martyn Bridges, Director of Marketing and Technical Support, comments: “The Which? Customer Scores are based on owners’ satisfaction and how likely they are to recommend the brand. The fact we are able to achieve this status for a sixth successive year is a real testament to the quality and reliability we consistently achieve, with no other manufacturer scoring higher on these points. “While products play an important role, installers are vital to helping us retain this award by maintaining installation best practice and providing homeowners with thorough advice. We are pleased to be recognised as offering highly efficient heating solutions.”

It’s important to note that although the efficiency uplifts vary between 1 and 5%, the efficiency improvement does not necessarily correspond with the numerical classification. For example, although category 1 offers a 1% improvement, category 3 grants an enhancement of 1.5%. Although we expect each category to become relatively familiar over time, it is important for installers to note this subtle observation when getting to grips with this new system.

Class system

Installing a Worcester Wave smart controller can improve

Class 1 gives a 1% uplift in efficiency to a system that system efficiency levels by 4% and help to achieve an A+ rating simply has an on/off room thermostat, which remains to change. Here, a temperature reading is taken from the the most typical form of thermostat seen in UK homes. outside and the inside of the property in order to calculate Presently, that type of room thermostat is one part of the optimum time and temperature for the boiler to fire at. the minimum set of controls a house in the UK should This form of solution offers a 4% efficiency improvement. have, and through the 1% uplift in efficiency under the Our new Worcester Wave smart controller falls into this ErP Directive, the benefit this solution now brings to the category, making it more than double the efficiency of heating system is finally being recognised. It should also most other smart thermostats on the market. Combined be remembered that some of the ‘all-singing and all- with the premium efficiency levels of the boilers available dancing’ smart or internet enabled room thermostats this addition uplift is all that is required to achieve the are still just an on/off thermostat and therefore receive 98% heating efficiency necessary for an A+ rating. just a 1% point uplift. The type of device within class 7 is a weather compensator We then move up the scale a little further to class 2, where alongside a room sensor, but this time used with an on/ a weather compensator is given a 2% uplift in efficiency when off boiler. Because of the slight limitation, whereby the used in conjunction with a modulating boiler. If attached flow rate cannot be altered, the reward is a marginally to a modulating boiler, the reduced, yet a still attractive weather compensator will 3.5% uplift. “A high performance boiler is only as vary the flow temperature Finally, class 8 – the best efficient as the controls installed” leaving the boiler in classification available with a accordance with the outside 5% efficiency benefit – takes weather temperature via a variable signal from a sensor the form of a multi-sensor room temperature controller. sited on a north-facing wall. This is effectively a device that monitors the temperature Class 3, which offers a 1.5% efficiency improvement, entails in three different rooms within a property and gives a a weather compensation for use with on/off boilers. Much much more accurate average temperature than any of like the solution in category 2, the controller will act in the other solutions available. Thanks to this more precise line with the outside weather temperature, but effectively operation, the boiler can be notified of the temperature turns the boiler on and off when the appropriate figure on it needs to fire at, and when it needs to turn on and off. the desired flow temperature is reached. It is worth noting Any percentage gain under a given classification is then that due to the classification being affected by the burner added to the efficiency level of the boiler to give an overall technology of the boiler, it is feasible for one control to be system efficiency level. in multiple classes. Property rating By class four, we’re looking at a Temperature Proportional and Integral (TPI) room thermostat, which boasts a 2% As of yet, the ErP system label will not affect the energy rating efficiency uplift and is used alongside on/off output boilers. of a house. However, given that controls have a definitive This solution works via an electronic thermostat which impact on the boiler’s performance and, consequentially, turns the boiler off at a point slightly before the desired the property’s energy consumption, the industry as a whole room temperature is reached. The circulating pump will is presenting a case to the Government to show that these continue to run, but the thermostat anticipates when the Europe-regulated figures are a fair and accurate way to temperature will be reached to ensure the boiler doesn’t record the a property’s energy performance. Should the system come into force, it could lead to wider run for any longer than is absolutely necessary, avoiding consequences on a homeowner’s pocket. End users will any form of overshoot. The idea is that the residual heat want to improve efficiency, and a new, high-performance sat within the building fabric and furniture for example, condensing boiler alone is only as efficient as the intelligence will prove just enough to raise the temperature to a of controls installed. With ErP labelling now in effect, sufficient level. installers will have to be aware of the various classifications Class 5 offers a 3% enhancement to efficiency and takes of controls and the different efficiency benefits they offer. the form of a modulating room thermostat for use with Despite controls forming part of Building Regulations for modulating boilers. This form of load compensating the last ten years, at least around six million homes are thermostat works with a modulating boiler to adjust the without a room thermostat, and over one million do not flow temperature upwards or downwards depending on have any controls at all. Only when temperature controls the measured room temperature. are utilised to their full potential will a heating system Class 6 involves the use of a weather compensator and be able to achieve the highest possible efficiency rating a room sensor, when connected to a modulating boiler. it is capable of. Although there are very few examples of this solution PHAM NEWS ENQUIRY No. www.worcester-bosch.co.uk 113 installed in homes around the country, we expect that

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October 2015

38 GAS Boilers

Helping customers to select the right boiler No two applications are the same, so it’s important to ensure that you recommend the right boiler to meet the customer’s needs. Ideal Boilers Accredited Installer, Dale Merry of M&N Heating, Banbury, offers his thoughts on communicating with householders.

s any heating engineer will know, no two customers, properties or quotes are the same. Even if an installer quoted for new heating systems for two adjoining terraced or semi-detached houses, they wouldn’t simply change the address and submit the same recommendation to both homeowners, as both households may have different routines, requirements and budgets in terms of their heating needs. The key to helping customers choose the right type of boiler for their needs is communication.

Identifying needs There are a number of basic points installers need to take into account when discussing heating and hot water needs with customers, including the number of bathrooms they have and their usage, as well as the number of occupants in the property and daily routines. There is also the potential for homeowners to do more than just replace their old, inefficient boiler with a modern condensing gas boiler. For instance, if the homeowner is interested in making their heating system as efficient as possible, they may be interested in adding TRVs, heating zones or smart controls to help them ensure they are not paying for energy that is not required. They might also have an old system that needs additional powerflushing and water treatment to ensure a new boiler isn’t damaged. Powerflushing will also help to increase the efficiency of the system. Customers may also be interested in other efficiency options, such as weather compensation or passive flue gas recovery systems. Any installer who takes the time to chat to a householder about all the available options will be more likely to win the work, having shown an understanding of and interest in the potential client’s actual requirements.

Types of dwelling According to figures released in September 2014 by the Office for National Statistics (ONS) there are 27.8 million residential properties in the UK. 21 million homes in Britain use mains gas. Of the estimated 23.4 million dwellings in England, 14.7 million are owner-occupied, 4.6 million privately rented and 4 million social housing or affordable rental. Installers need to keep these facts in mind when assessing the different dwelling types they are quoting for. However, there will be opportunities in all these housing types for the entrepreneurial installer. The installer must also consider the age of the property, with the highest rates

According to the latest statistics, over 21 million homes in Britain currently use mains gas for heating

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It’s important to take into account the needs of the customer

Modulating boilers mean that sizing is not so critical

of gas heating occurring in housing built in the inter-war and immediate post-war years, and very old housing to be least likely to have gas heating. When quoting for a new build project from architect’s plans, the installer should quote according to the number of rooms, bathrooms, and number and size of radiators specified. However, if a family has been in residence for a couple of years, its important to talk to the homeowner and take into account their changing needs.

There are arguments in support of and against the various types of boilers and it’s important to explain these to homeowners when helping them consider which type of boiler that should be installed. For example, one of the positive arguments for combi boilers is that almost all components are within the boiler itself, which makes the boiler more compact and neater looking. In addition, there is no need for a cold water storage tank and expansion tank in the loft and the customer can immediately get hot water on demand. Internal features This system is better suited to a household with a smaller Within the property itself, installers should always take into number of people that tend not to need to use hot water at account some basic details, such as the number and size the same time, as they will only be able to use hot water of radiators (actual and proposed), number of bathrooms, from a combi boiler system for one task at a time. whether the house has double-glazing and is well insulated. In contrast, heat-only boilers are usually better suited to While the glazing and insulation factors might not larger households where several people frequently need to immediately affect the householder who only wants a new use hot water at the same time. However, unlike a combi combi boiler, it’s worth chatting through these additional gas boiler, once the storage tank runs out of hot water, measures that could help improve the energy efficiency the homeowner will have to wait for the water to heat of the home and contribute up again before using it. An to increased cost savings. open-vented heat-only gas “There is no one-size-fits-all solution It’s important to consult boiler system with a water tank also has components the homeowner about their when replacing a heating system” housed externally from current and future plans. the boiler and will usually Perhaps there is the potential for a loft conversion or extension, which could necessitate require cold water as well as feed and expansion tanks the removal of a cold water storage tank, or they are keen in the loft. If removing tanks in the loft of an existing property, an to consider renewables and would like the flexibility to incorporate that in the future. Therefore the potential for installer might recommend an unvented hot water system adding more sophisticated controls or heating zones will and pressurise the heating system (also then unvented). Certain parameters, such as testing the pressure and flow also need to be discussed. When it comes to boiler sizing, installers need to take rate of the incoming main, which is essential, also need into consideration the number of and sizes of radiators. to be considered. Manufacturers usually recommend a For example, an old house might have a 60,000 Btu boiler, minimum 25 litres per minute flow rate and 1bar water equivalent to a modern 18kW boiler, and the installer could pressure coming into the house. There is no one-size-fits-all solution when looking at put in a like-for-like replacement. However, they should replacing a potential customer’s heating system, but clear also measure every radiator in the house to see what size communication and taking the time to talk to a family boiler is the right option for the property. With modern about how they actually live in the property will ensure modulating boilers it is not as critical to get the sizing an installer gains their trust and, crucially, the work. as precise as previously recommended, as these boilers can modulate their operation down to the actual heat requirement at any time.

M&N Heating

Discuss the options

Based near Banbury in Oxfordshire, M&N Heating is an independent heating company serving Oxfordshire, Northamptonshire, Buckinghamshire and Warwickshire. The company has been in business for over 30 years and is an Accredited Installer for Ideal Boilers.

There is a huge range of heating options for all these different properties, budgets, families and scenarios. Installers will need to take the time to discuss householders’ needs and the options in order to put together the best recommendations and quotes.

www.idealboilers.com

PHAM NEWS ENQUIRY No.

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ENQUIRY

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October 2015

40 GAS Boilers

Is the kitchen the best option? The kitchen often appears to be the most obvious place to site a boiler, but with UK homes getting smaller it could be worth considering other options. Jon Phillips, Head of Strategic planning at Baxi, highlights some other possible locations around the home.

hen it comes to siting a domestic boiler, the kitchen has become a very popular location – and knowing that this is the case, many manufacturers advertise the fact that their boilers will fit into a standard kitchen cupboard. However, in spacepoor homes with very little kitchen storage available, it could be worth looking at other options. UK homes are, without doubt, getting smaller. The Jon Phillips, Baxi’s Head of Royal Institute of British Strategic Planning Architects (RIBA) suggests the average UK new home is now 76m² – half the size of the houses built in the 1920s. In RIBA’s ‘The Case for Space’ report, 35% of respondents said that they didn’t have enough kitchen space for appliances like toasters or microwaves. RIBA also found many families have no space to store large supermarket shops, particularly when buying promotions. Another report estimates the average kitchen in London has shrunk by a third since the 1960s, and suggests that the kitchen accounts for a smaller proportion of the total living space in new build developments and conversions in the capital than ever before.

Space saving Bearing such building trends in mind, siting a boiler elsewhere could be a good option to free up much-needed space in the kitchen. Airing cupboards, cloakrooms, cellars, lofts and even outbuilding such as garages are all feasible

Top rating for energy efficiency The Unica i32 combi boiler from Vokèra can achieve an efficiency rating of 98% under ErP when installed with Class VI controls. This, says the company, equates to an A+ energy rating and makes it one of the most efficient boiler and controls combinations available on the market (under the ErP Directive, the addition of a weather compensation sensor and modulating room sensor to the Unica i32 gives a 4% efficiency uplift). “With the ErP Directive now in force, we are delighted to be able to offer our customers one of the most efficient product packages on the market,” says Alister Maclachlan, Product Director. “We have worked hard to make the Unica i range as efficient as possible, and to guarantee our boiler combined with our

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Regulations. If the boiler is to be installed in a building of timber frame construction then reference must be made to the current edition of Institute of Gas Engineers Publication IGE/UP/7 (Gas Installations in Timber Framed Housing). If a boiler is fitted in a typically cold location (such as a loft, cellar or outbuilding), the installer should ensure the boiler has frost protection, and pipe insulation is a must.

Flue options

A garage can provide an ideal location for the boiler

alternatives, providing there is a suitable wall (and the homeowner doesn’t rely heavily on these areas for storage of course). The homeowner might already have their own ideas about where they want their boiler to be fitted – but it will be down to the installer to check whether it’s feasible or not. Obviously, there must be enough space for installation and maintenance in the chosen area. If the space is confined or restricted, installers should take particular note of the required clearances for the sides, top and bottom of the boiler. These will be specified within the installation manual, and must be adhered to.

Future access It’s important to consider future boiler engineer visits, with access being needed for servicing, maintenance and repairs. Homeowners will also need access to the boiler from time to time, so it’s worth thinking about the customer’s abilities. For example, an elderly person is unlikely to want to climb loft stairs, and outbuildings might be a problem for them in poor weather. Even if the heating controls are fitted in an easily accessible place, the customer might still need to check the boiler in the event of a fault or might want to change the settings. For certain locations, there will be specific guidelines to consult. For example, for loft installations BPEC CEN1 Guidance can be referred to. If the boiler is fitted in a room containing a bath or shower, reference must be made to the current I.E.E. Wiring Regulations and the Building

Of course, much will depend on the layout and length of the flue and the position of the flue terminal, in accordance with BS5440, and whether pluming will cause a nuisance to neighbouring properties (or indeed the actual customer) – but today’s flue kits and plume displacement solutions have made things much easier. At Baxi we offer a full range of industry-leading flue kits which provide extra siting flexibility to help make installation easier. Most flue lengths and configurations can be catered for, even if there is a need to manoeuvre around tight spaces or joists. Our flue terminals are available in several colour options to help them blend into the property. While it is possible to extend a boiler’s flue system with these kits, each specific boiler will have a maximum permissible flue length that must be adhered to – further detail can be found in manufacturers’ installation manuals.

Plume displacement As installers will know, due to the nature of condensing boilers, a plume of water vapour will be discharged from the flue, which should always be taken into account when siting the flue terminal. If the position of flue terminal is going to result in nuisance pluming and relocation is not an option, plume displacement and defector kits can be used. These essentially extend the terminal in order to move the pluming to a point where it will be less noticeable and won’t cause a problem. Boilers with additional rear flue options have also been introduced in recent years to make boiler siting more flexible and easier for the installer – our EcoBlue Advance Heat is one example. When deciding on a suitable location it’s also important to consider where the condensate will drain to, and to guard against the condensate pipe freezing in cold weather – again, manufacturers should provide guidance in their installation manuals. Installing a boiler in a kitchen has its merits, but in today’s space-poor homes, other locations might be more appropriate. There are several other suitable options available, with flue and plume displacement kits making siting more flexible and much easier. www.baxi.co.uk

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Compact and lightweight energy-saving controls will reach an A+ rating under ErP is a fantastic achievement.” The Unica i32 boiler can also modulate its output down to just 3.2kW and is available with a five year warranty as standard. PHAM NEWS ENQUIRY No.

www.vokera.co.uk

116

Energy is the name of a new range of fuel saving boilers from Glow-worm. The lightweight and compact boiler features an aluminium heat exchanger and a rear flue for easy installation. A patented four-sided cooling system also reduces stress on the heat exchanger to deliver long-term reliability. Available in Combi, System and Regular heat-only

options, the new ERP ‘A’ rated Energy boiler is suitable for a wide range of homes. Each boiler also offers a DIN pipe layout to make boiler swaps quick and easy, and large waterways, meaning it’s ideal for retrofit jobs. A simple water flush cleaning system also removes the need for special cleaning tools. The Combi version weighs

just 35kg and is available in 25, 30 and 35kW outputs, and a flow rate of up to 14.5 litres per minute, depending on the model output. The Energy range also incorporates a 35 Store boiler – a wall hung model which combines the benefits of a system and combi boiler in one package. PHAM NEWS ENQUIRY No.

www.glow-worm.co.uk

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29/09/2015 13:53

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ENQUIRY

332

14/08/2015 24/09/2015 15:39 14:26

October 2015

42 GAS Boilers

Making the most of online opportunities Does the internet play a positive role in the modern domestic boiler market? Andrew Crown, Managing Director at ATAG Heating Technology UK, looks at some of the pros and cons of online activity and the potential to promote registered installers and improve service levels.

ooking back some 20 years ago, who could have envisaged that there would be a time when we could buy supermarket groceries, Christmas gifts or even holidays online, on the move via tablets or mobile phones? Similarly, who would have thought there could be a digital alternative to the traditional route of visiting a merchant counter to place orders for domestic Andrew Crown, MD of ATAG Heating Technology boilers and accessories. For heating engineers (and consumers alike), highly technical items such as domestic gas boilers are now much more accessible, as they’re little more than a couple of clicks away via the internet at any time of day or night. In recent times, buying boilers online from merchants, manufacturers and other stockists has become everyday practice for many heating engineers, saving considerable time, money and petrol in the process and helping with workload scheduling in a way we once could have only imagined.

Compact solution Featuring a built-in heat recovery device, the new iC Economiser combination boiler is the latest addition to ATAG’s i Compact range. With flow rates of between 12.6 and 17 litres per minute, it is claimed to be one of the most powerful compact combi boilers on the market and, when installed with the company’s remote access intelligent ONE Controller, the boiler achieves an A+ ErP rating. The boiler incorporates a passive flue gas heat recovery device (PFGHRD) which captures waste energy from the flue gases to preheat the mains cold water supply within the boiler, reducing gas consumption and saving heat. The PFGHRD fits within a standard sized boiler casing, providing a space-saving option which can be fitted inside kitchen cupboards. The new range comprises three models – Economiser 27, 35 and 39 – providing a solution for various house types and sizes. For maximum efficiency,

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weather compensation is included as standard and a wide modulation range further contributes to savings for customers. The iC Economiser combi boiler comes with a seven year parts and labour warranty as standard, which can be extended up to 10 years. As with all ATAG domestic boilers, it also comes with a lifetime replacement guarantee on the iCon stainless steel heat exchanger. PHAM NEWS ENQUIRY No.

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Whereas easy, online access to the weekly shop or train tickets is quite straightforward for the consumer, the fact that there is stringent legislation associated with the installation of domestic gas boilers has brought its own issues to the boiler sector in this internet age. The internet has led to domestic boiler prices becoming much more transparent to the consumer, and as a consequence it has cut a revenue stream for many installers who had previously bought wisely from suppliers and resold to customers as part of their service. Add to this the arrival of price comparison sites, and installers have been squeezed to the max.

In the wrong hands

There’s still no substitute for face-to-face communication

still effectively consulting ‘the competition’ in small communities, whereas the trade internet forums allow access to news and views from other like-minded tradespeople from much further afield, where there is no competitive element. With our personal approach to customer service, communication with the company’s highly qualified Technical Product Managers is face-to-face in most instances, but Skype and Facetime services can also be accessed on the internet to great effect where necessary.

Whilst it’s not illegal to sell boilers to unregistered installers, it is of course illegal for an unregistered installer to fit a gas boiler. Undoubtedly the internet has been extremely beneficial in many ways for companies and engineers operating in our sector, but the downside is it has also made it easier for boilers to fall into the hands of unregistered and unscrupulous individuals whose installations are not only illegal, but potentially lethal and pose a huge threat Remote access to consumer safety. On the wider issue of internet communication in the Not only has the widespread online availability resulted marketplace, both the consumer and installer can benefit in boiler prices becoming an open secret, it has also meant from the use of intelligent smart controllers which offer that in some cases homeowners have called on a reputable, remote access operation via the internet. The primary professional installer to specify what’s needed for their advantage to the homeowner is this internet enabled home but they’ve gone on to buy direct online and use a control takes home comfort and temperature control to rival installer, or worse still a whole new level with its they’ve unwittingly chosen remote access capabilities, “Incisive action was needed to clamp an unlicensed fitter to install resulting in increased fuel down on opportunistic illegal installers” their boiler in a bid to cut efficiency. costs in times of austerity. ATAG’s ONE Controller goes Incisive action was needed to clamp down on opportunistic one step further by doubling up as a remote troubleshooting illegal installers. Whilst ATAG doesn’t operate exclusively and initial fault diagnosis tool. It also draws on the power online, our safety-centric direct supply model utilises the of the internet to offer database management and customer internet in helping us to support our Gas Safe registered service calendar prompts, all helping the installer to grow partners in growing and protecting their businesses. The and protect his business. As far as the consumer is concerned , the advent of the internet has played a pivotal role in our quest to eradicate internet has meant that comparing boiler features and illegal gas installers and increase safety levels in the UK. At benefits has become far easier. Homeowners become more ATAG Heating Technology we pride ourselves in exclusively knowledgeable in a matter of minutes as they can gen up supplying our products to selected Gas Safe registered online on all the points that matter in their purchasing companies and engineers who have been carefully selected decisions such as comparing manufacturers’ statistics by us. We are the only boiler manufacturer to do so. on efficiency; identifying the most powerful boilers with Online reviews compact dimensions; checking out those boilers that are The internet offers many advantages to installers, boiler engineered without compromise and offer longer warranties manufacturers and homeowners. Professional installers or guarantees and weighing up company eco policies such can find out online about innovative product launches and as recyclable parts and boilers’ compatibility with solar ways of working within the sector. It’s easy for installers systems. All in all, although the internet has undoubtedly presented to compare boiler features on manufacturers’ websites new challenges in the marketplace, the potential advantages and via online reviews before requesting a hands-on far outweigh the disadvantages. Communication is swift demonstration of products. Google alerts can also help and straightforward and physical distance is less of an the installer to focus on wider topics of interest such as issue due to increased avenues for communication such impending legislation or design innovations. as VOIP and email. Opportunities have widened for market Communication between manufacturers and installers research using search engines, and data capture has and amongst groups of installers is also far more immediate become increasingly accessible. Online analytics can be than in those pre-digital days, thanks to social media successfully employed to establish user profiles, examine activity and participation in trade forums. Social media on-site activity and establish buying patterns. Above all, platforms also make customer service a public task as the internet enables ATAG as a manufacturer to highlight both brickbats and bouquets are openly displayed on our key differentiators, make ordering easy, and quickly social media. Whilst in the past installers may have had an informal respond to customer requests. PHAM NEWS ENQUIRY No. www.atagheating.co.uk 119 network with their local trade counterparts, they were

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October 2015

44 GAS Boilers

Delivering a satisfactory service Boiler repairs can be expensive and inconvenient for homeowners, which is why regular servicing is paramount in keeping products operating to their full capabilities. Mustafa Findik, Managing Director at Ariston, explains why regular servicing is so important.

recent undercover investigation by ‘Which?’ reported a number of boiler servicing engineers ‘breaking the law and making dangerous mistakes’. This is incredibly concerning, as it is important homeowners get their boilers serviced every year – and, at the same time, have confidence that the service is being carried out professionally and safely. Considering there are over Mustafa Findik, Ariston MD 20 million gas boilers fitted throughout the UK, it is vitally important they are serviced regularly and according to Gas Safe standards. Installers should not only present their customers with their Gas Safe credentials, but also ask if they have experienced any issues or problems with their current boiler prior to servicing. If servicing is carried out to the necessary standards, there should be no cause for customer alarm – and there certainly shouldn’t be any circumstances akin to those identified by ‘Which?’

factor. A valid CPA1 (combustion performance analysis) certificate for domestic appliances is required in order for installers to use flue gas analysers competently and, more importantly, legally. Parts should then be cleaned if necessary, before a service report is completed detailing all the work undertaken. Overall, a boiler service should last around half an hour, with installers adhering to the manufacturer’s servicing instructions. All measurements should be logged and recorded in the appropriate commissioning documentation, such as the HHIC Benchmark Commissioning List, which is supplied with every boiler in the UK and validates the boiler installation warranty. Once this is completed, installers should leave a service log with the customer – not only for warranty purposes, but also to act as service reminder for the following year.

Safety first It is important not to underestimate the importance of servicing, especially when it comes to gas safety. Unfortunately, gas safety can often be overlooked by end users unless a problem occurs with their boiler, while poorly fitted appliances can also have serious repercussions for

Check points Annual boiler servicing is an essential part of maintaining a customer’s heating system and ensuring everything is running smoothly. A good boiler service should include a visual check of the boiler and flame, as well as operating pressure, safety devices and case seals. On top of these checks, the most important is the inspection of the flue (externally and internally) to ensure it is not blocked. It is also essential it is fitted in accordance with Part J of the Building Regulations, as well as checked and cleaned to enable a clear passage for the removal of waste gases. The boiler casing should also be removed so that all the main components can be checked – this includes the burner, heat exchanger, main injector and the spark/sensor probe. The boiler should then be fired safely to allow any working faults to be identified. A flue gas analyser will make sure the boiler is burning the right mixture of gas and air; these tools need to adhere to BS 7976 – the safety criteria for testing appliances where CO and CO2 are a

A boiler service should last at least half an hour, with installers adhering to the manufacturer’s servicing instructions

It’s vital for installers to ensure boilers are regularly serviced

occupants. As a result, it is the installer’s responsibility to ensure customer’s boilers are operating safely and efficiently. Of course, the best way for installers to keep up to date with servicing and commissioning protocol is to regularly attend manufacturers’ boiler training courses, such as those offered by Ariston. Undertaking these provides installers with a thorough understanding of servicing, covering elements such as how to check boiler efficiency, data logging and differential pressure. Manufacturers’ training courses will also outline how to inspect, clean and/or position a flue safely, as well as check condensate traps and other hot water-related and servicing issues, such as calculating temperature rises and measuring the flow rate. All relevant documentation should also be explained, such as the new ErP technical fiche documentation and the HHIC Benchmark Commissioning List discussed earlier. It’s vital that installers make sure their customers’ boilers are serviced regularly and to a high standard, as this will keep them running efficiently and safely. While the ‘Which?’ report highlighted some servicing causes for concern, we believe that these are not indicative of the industry as a whole. As long as installers ensure they keep their product knowledge up to date by attending the latest manufacturers’ training courses, any servicing and commissioning issues should be extremely rare – and customers should remain satisfied for many years to come. PHAM NEWS ENQUIRY No. www.ariston.com/uk 120

Combined flue system connects 44 London flats The complete refurbishment of a disused office block in Stratford town centre has resulted in the creation of 44 new flats, each heated by a Viessmann Vitodens 100-W boiler. With strict aesthetic guidelines in place, the installation called for a special combined flue system. When the East Thames Housing Association decided to redevelop a vacant office block in Stratford, they wanted an aesthetically pleasing yet energy efficient solution. Developed with £880,000 funding from the Mayor of London, Stratford Broadway was designed to

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provide a hub of activity for the area. In addition to 44 one, two and three bedroom flats, the site was earmarked to contribute to job creation, with two retail

units included within the development scheme. As part of the transformation from office block to living space, the site required new heating systems for the flats, which importantly would not affect the visual quality of the building. The architects insisted that the fascia of the building had to be completely clear of flues and drains, while a new atrium glass roof which closed off corridors between the flats prevented the more discreet positioning of flues there too. This resulted in the design of an ‘off the shelf’ flue system by Viessmann.

As space to flue the boilers was limited, and with standard flue lengths failing to meet the requirements, a combined flue system (CFS) was chosen as the best solution. The Vitodens’ flue length can reach up to 19m for horizontal and vertical applications. For the Stratford Broadway project, the CFS, at around 15m in height, connects all the properties, beginning on the ground floor and terminating on the roof. The concentric system was deemed a much safer option than using a twin flue alternative, as it avoided piping being routed through

any dwelling. The Viessmann flue, which uses less space than its counterparts, could be cut to size on site. In total, 40 Vitodens 100-W 26kW gas condensing combi boilers have been fitted in the one and two bedroom flats, and four 26kW Vitodens 100-W system boilers have been installed in the three bedroom flats that had higher hot water demand. The Vitodens boilers’ compact proportions and the use of a combined pressure release valve (PRV) and condensate connection on each model meant that locating the boilers in the centre of the building proved

easier, as the combined PRV and condensate connection can be routed in the CFS, which is drained away by a single outlet. PHAM NEWS ENQUIRY No.

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October 2015

46 GAS Boilers

Improve efficiency and longevity Developments in control technology can have a big impact on the way consumers operate their boilers. Neil Mattock, Marketing Director at Vokèra, takes a look at some of the latest control options and examines how they can provide a business benefit to installers.

aking control of the way a home is heated is great for homeowners and provides a business opportunity for installers. There are a vast amount of control options available and selecting the right one can be tricky, but choosing controls that interact directly with the boiler will in the long run save the most energy and money for homeowners. One option is an ‘intelligent control system’ Neil Mattock, Marketing or ‘modulating thermostat.’ Director at Vokèra These modulating thermostats use a protocol to communicate with the boiler and are not simple ‘go-stop’ controls. Instead, they talk to the boiler and instruct it on the required warmth for the flow temperature. At Vokèra we use a long established protocol called OpenTherm (OT). In appearance, an OT room control is very similar to a standard on/off thermostat. The key difference is that it will control the boiler flow temperature precisely to match the load required. For example, if the target and actual room temperatures are far apart, the unit will run the boiler at a higher temperature. Once the target and actual temperatures are closer the OT will reduce the boiler flow to a level low enough to match the heat being lost from the building, but no more. As a result, the boiler runs cooler and in condensing mode more frequently. A controller, such as an RF 7-day OpenTherm programmable room thermostat, can help homeowners save up to £67 a year on their gas bills.

Weather wise As well as modulating controls that work in alignment with internal conditions, there are control systems that will regulate the boiler according to the outside environment. Weather compensation technology aligns the heating system

The installation of weather compensation, combined with OpenTherm control, can help homeowners to reduce their heating bills

The Unica i boiler features a modulation ratio of 10:1, as well as weather compensation to maximise efficiency levels

flow temperature to the outside temperature, where the flow temperature increases or decreases in response to external weather conditions. An external sensor communicates with the boiler directly. The boiler responds to the information it receives from the sensor and alters its flow temperature accordingly, so that in milder weather the heating flow temperature is lower. The installer will need to assess the property’s heating system along with its geographic location and then adjust the boiler performance to suit the situation to set the appropriate heating curve. The settings on the boiler control board can then be simply adjusted to supply the heating system with a flow temperature equivalent to provide an internal temperature of 20˚C when the weather in the area is at the lowest anticipated level. Under the Energyrelated Products (ErP) Directive, a weather compensator and modulating room sensor (known as Class 6 controls) will increase the overall system space heating efficiency by 4%. The development and increasing reliability of RF technology is changing the way we use boiler controls. Manufacturers are now offering RF enabled controls that can talk directly to a boiler with no need for extra wiring. By removing the hassle of adding extra wiring to the home it can

Take a look at new Vision promotion The feature-rich Vokèra Vision combi boiler range is designed to be installerfriendly and suitable for a wide range of applications, and is ErP class A for both space and water heating. Weighing from just 27kg, the Vision combi boiler is easy to lift and fit into small spaces, such as a kitchen cupboard. A rear flue option also adds to the ease of installation and gives multiple siting possibilities. The Vision combi includes a built-in filling loop and a seven-day digital clock to enable homeowners to programme different heating functions each day. Vokèra is also running the new ‘Vision On’ promotion for its installer loyalty

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scheme – Affinity. The new promotion will reward Affinity registered installers for purchasing boilers from the Vision and Unica i ranges. Running until the end of the year, it gives installers the chance to collect various entertainment technology rewards depending on the number of boilers they install and register. If installers register three

Vision or Unica i boilers they can receive a sound bar, for five boilers they can pick up a home cinema kit or for ten boilers they can be rewarded with a 50in TV. Both Vision and Unica i boilers will also benefit from a seven year warranty, upgraded from five, when registered through Vokèra Affinity online or via the Vokèra app.

Vokèra also offers a complete range of system boilers including the Verve, Vision and Mynute i. The Verve boiler is ideal for installers working on light commercial applications. Just like the combi version, the Vision system boiler is easy to install and fit, weighing from just 26kg. The Mynute i is the latest addition to the range and provides an energy efficient solution for homes where space is at a premium. The Mynute i20 and i30 both have a 10:1 modulation ratio. All system boilers are available with five year warranties and are available in outputs from 15-47kW. PHAM NEWS ENQUIRY No.

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make installation less disruptive to the homeowner and a quick and simple task for installers. This is especially true for weather compensation controls as they need to be located outside and is why Vokèra has recently introduced an RF weather compensation sensor.

Modulation ratio Boilers are improving in self-control too. Wide modulation ratios are a great example of this at work. In simple terms, the modulation ratio is a boiler’s ability to reduce its maximum output to its minimum output. A narrow modulation range gives a poor ratio, whereas a wide range provides a good ratio. For example, if a boiler has a maximum output of 30kW and a minimum output of 7.7kW its modulation ratio is less than 4:1. Meanwhile, an appliance with a maximum output of 30kW and a minimum output of 3kW has a wider (hence better) modulation ratio of 10:1. Firstly, a good modulation ratio reduces constant on/ off cycling, improving efficiency and boiler longevity. If a boiler has a high maximum output – let’s say 40kW – yet only has a modulation ratio of 4:1, it will only be able to modulate down to 10kW. However, when most rooms have reached the required temperature and radiator TRVs have closed, the demand on the boiler will be considerably less than 10kW. This means that the minimum output of the boiler will be higher than it needs to be, so the boiler will constantly switch on and off, leading to fuel inefficiency. This will also place unnecessary stress on the boiler’s components and parts. Secondly, an appliance (specifically combis) with a poor modulation ratio won’t be able to maintain a stable DHW flow temperature at a low flow rate, and might even cause the burner to switch off during operation. This can be a significant issue for end users who prefer showers over baths or for those who require a constant DHW outlet temperature – for example, where there are young children or elderly people in a household who are at a higher risk of scalding. At Vokèra we have made a significant investment in the development of boilers with excellent modulation ratios. For example, our latest Unica i boilers all feature a classleading modulation ratio of 10:1. This range also incorporates weather compensation and OpenTherm technology to further enhance fuel efficiency and comfort still further. Taking better control is a great way for installers to provide added value to their customers, and also creating extra revenue opportunities for themselves. By choosing interactive controls and selecting a boiler with a good modulation ratio, they can help homeowners make significant fuel bill savings, improve comfort levels and protect the boiler from unnecessary wear and tear. Be sure to make a smart decision and choose the right controls, and the right modulating boiler for the job. www.vokera.co.uk

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October 2015

GAS Boilers 49

Don’t keep customers in the dark Are your customers getting the most from their boiler? Can installers do more to explain how to maximise efficiency and comfort levels? Mark Campbell, UK Training and Product Manager at Intergas Heating, discusses the benefits of keeping householders ‘in the know’.

e know that understanding the basics of running a domestic boiler doesn’t really register on a customer’s radar, but are we guilty of overestimating how much householders understand about their heating system? Our number one customer complaint is “no one’s told me how to top up the boiler” – although information on how to do this is in our operating instructions. Control technology is another area where many customers appear to be left in the dark. Despite condensing boilers now being commonplace in the UK, there are currently over 12 million households with an inefficient boiler, which means those bill payers will be spending more than they should to maintain

Mark Campbell, Training and Product Manager

comfort levels. Matters could be improved by installing controls, but a significant proportion of homes have no room thermostat and 800,000 have no controls at all. Without such controls, most of the condensing boilers that have been installed won’t be operating at their optimum level of efficiency.

How likely is it that they would have heard of OpenTherm controls? OpenTherm has been around for years in Europe. In fact, it’s standard practice for boilers to be manufactured with OpenTherm connections. However, it’s now starting to command more interest in the UK because it is so much more efficient than the standard electric or manual on/off room thermostat. The standard thermostat controls the temperature by switching a relay that turns the heating on or off. This is a fairly unsophisticated piece of kit as the boiler has to work hard to reach the required temperature each time it fires up, wasting more energy and causing unnecessary wear and tear on boiler parts. Then there’s Time Proportional Integral control

(TPI), a more advanced and more energy efficient on/off thermostat, which calculates the demand from a room t her mostat, cont rolling the boiler so that it fires for shorter periods as the system approaches the required temperature.

Open minded OpenTherm controls look very much like a standard room thermostat but that’s where the similarity ends. Rather than using a relay to switch the boiler on and off, the OpenTherm control sends messages between the boiler and thermostat, via a low voltage connection, to control the modulation of the gas valve so that the amount of heat provided by the boiler matches the varying demand signal. The boiler spends longer in condensing mode

as the return temperature is maintained at 55°C or lower, and therefore uses less gas. The speed of response is rapid and it’s estimated that energy savings of 14.3%, over a standard on/off control, can be made by simply installing OpenTherm controls. There’s already a range of both wired and wireless controls available in the UK. For maximum efficiency, OpenTherm controls can be teamed with an external weat her compensator. This control independently regulates the boiler in line with outdoor temperatures to ensure the desired internal temperature is maintained. It also provides a further saving of 3% under SAP. With 84% of a UK home’s energy used on heating and hot water, it makes sense to keep the cost of that energy

as low as possible. Intelligent thermostatic control, such as OpenTherm, is the way forward. It’s a low cost way of helping every household with a high efficiency boiler not only save money but reduce carbon emissions by 15% too. With the ErP Directive in force, OpenTherm will also help to increase the overall efficiency rating of heating systems. Even if customers aren’t impressed by OpenTherm, do they know about the Eco button on the boiler? Not all boilers have a water preheating facility, but after just a few days of using it the boiler learns when the hot water is needed and gets ready to deliver the required heat at the right time, increasing the boiler’s efficiency and saving your customer money. PHAM NEWS ENQUIRY No.

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October 2015

50 GAS Boilers

Taking care of larger properties Installers and specifiers of replacement boiler systems in light commercial properties need to be aware of the implications of the new ErP Directive, but there are other considerations to take into account. Andrew Dabin, Product Manager for Keston, explains more.

here are a number of reasons why owners of light commercial buildings may choose to retrofit their boiler system, with the most obvious motivations being previous boiler breakdown, unreliable heating systems and/or the desire to minimise long term energy costs by replacing old models with more efficient condensing alternatives. However, the Andrew Dabin, Product new requirements of the Manager for Keston Boilers Energy related Products (ErP) Directive have made it obligatory for new and retrofit installations below 400kW to incorporate condensing boilers, as well as emphasising the importance of appropriate energy labelling for individual appliances and whole systems. As a result, both installers and specifiers for light commercial properties will need to ensure they understand the implications and how it will affect them.

Go condensing With condensing boilers offering the potential for running costs in buildings to be significantly reduced, many have chosen to install them in place of old inefficient appliances regardless of legislative requirements. However, with the higher capital costs of converting an old heating system into a high efficiency condensing alternative, this has been a decision many companies have needed to think long and hard about. To encourage light commercial and commercial building owners to ‘go condensing’, the Government has put incentives in place such as the Enhanced Capital Allowance (ECA) tax scheme to assist with the initial expenditure by allowing businesses to claim 100% first year capital allowance on products that are on the Energy Technology List (ETL) at the time of purchase.

Keston boilers can be installed in a cascade system using the company’s frame and header kits

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Twin flue boilers offer more flexible installation options

Commercial properties often require longer flue systems

If this is the ‘carrot’, though, the ErP will wield a hefty stick. Under the ErP’s new minimal efficiency requirements, boilers with 70-400kW outputs must achieve a minimum of 86% gross seasonal efficiency at 30% part load and those up to 70kW must achieve a minimum of 86% seasonal energy efficiency. Boilers not able to achieve these levels, in other words those that are not condensing, will not be able to receive CE marking, effectively making them illegal to install. For those planning a boiler replacement, the issue of whether to switch to a more efficient condensing system, which was previously a choice to be considered, has now become mandatory.

pubs is for the installation to be finished as quickly as possible, since any amount of downtime can translate to lost revenue. Light commercial buildings are usually restricted in terms of space as well, raising the demand for compact appliances that can be manoeuvred into small spaces whilst allowing easy access for commissioning and future maintenance. Many buildings in town centres, such as banks, also pose challenges as boiler rooms can be situated in basements and the options for flue termination points are extremely limited due to the close proximity of other buildings and public spaces.

Labelling system

On the double

The new energy labelling system, recognised across the Fortunately, modern condensing boilers have been specially whole of Europe, provides a framework for installers and designed to meet these installation challenges. Twin flue engineers who will be legally responsible for calculating boilers are the perfect choice and, in some cases, the only whole system efficiency once products are installed. It option for installers faced with boiler rooms that are located consists of a colour-coded system similar to the SEDBUK awkwardly to the nearest external wall, resulting in long or efficiency table currently used in the UK, except products complex flue runs. Specialist twin flue boiler manufacturers are rated from D up to A*** (rather than from G up to A), a can offer maximum flexibility with flue runs of up to 27m, system that is already used on white goods such as fridges that can be run horizontally from the boiler at an elevation and dishwashers. as little as 1.5° if necessary, Boilers will now include offering a solution for even “Installers and specifiers are facing blank package labels which the most awkward plant will need to be completed rooms. These modern twin challenges both new and old” with the total system flue boilers are compact, efficiency once installed. wall hung and available as This is calculated by adding together the seasonal system, combi or heat only models to suit any system. efficiencies of all products installed in the system, which To meet the higher outputs required by light commercial can include boilers, cylinders, controls and any renewable buildings, leading twin flue boilers can be installed in technologies. There is no differentiation between retrofit cascade to offer higher outputs of around 90-330kW, and and new build projects in this requirement, however some manufacturers even offer specially designed frame installers will need to have access to the product guide and header kits, complete with all necessary components for each system component, even those that may be to simplify installation still further. To help customers existing in the building, as this will include a ‘product and encourage small businesses to switch to condensing fiche’ that provides all the information needed to complete ahead of boiler breakdown, installers can offer only boilers the package label. listed on the ETL and advise about the financial benefits To assist installers and engineers in this process until offered by the ECA scheme. it becomes familiar, most manufacturers are ready to With major amends to legislation changing the types of share their legislation expertise and provide tools, tips boiler systems used in light commercial properties, yet the and training so installers can get up to speed quickly and same installation issues arising in the field, installers and conveniently. specifiers are facing challenges both new and old. Leading manufacturers, who have been prepared for legislation Other challenges changes for many years, can provide vital guidance through Of course, the latest legislative requirements aren’t the the unknown and offer reliable in-depth specification and only issue facing installers undertaking a light commercial installation expertise for any light commercial refurbishment boiler refurbishment project. Once all relevant legislation projects, ensuring quick, straightforward and ErP-compliant is considered, the practical challenges of boiler retrofit will installation even for the most complex projects. still need to be faced. For example, a major requirement PHAM NEWS ENQUIRY No. www.keston.co.uk 125 for properties such as B&Bs, shops, restaurants and

29/09/2015 14:08

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October 2015

52 GAS Boilers

Energy efficiency is shaping the future The commercial heating market continues to evolve with the drive to improved energy efficiency and lower carbon emissions. Gavin Watson, Sales Director of Elco UK, looks at how gas boiler manufacturers have responded to meet demand.

further degression in the Renewable Heat Incentive (RHI) and the complete scrapping of the Green Deal suggests that the ‘greenest government ever’ commitment of 2010 has wavered – if not evaporated entirely. But while green activists and broadsheet journalists continue to grapple with the (political) pros and cons of maintaining the respective schemes, I think they are missing the Gavin Watson from Elco UK point. Very few people (in the heating industry at least) expected the schemes to continue indefinitely. They were always there as an enticement, a proverbial carrot dangling in front of domestic and commercial property owners which encouraged them to take advantage of low cost loans and guaranteed tariffs. It was great news for those who took it up, but it was indeed equally beneficial for the heating industry as a whole. And that’s because the schemes achieved something incredibly important – they turned a spotlight on how vital energy efficiency is when specifying and designing a heating system, and that’s something boiler manufacturers have been campaigning about for decades.

New rules This premise has now been bolstered by the introduction of the ErP Directive, which came into force last month. For anyone who has missed the announcement, ErP has set out minimum energy performance and environmental criteria for energy-related products sold in the domestic, commercial and industrial sectors in the European Economic

Longer guarantee Elco UK’s floor standing gas condensing boilers now come with a 10 year guarantee. All boilers in the R600, R3400, R3600 and Trigon L ranges also feature low water content for optimum efficiency and a stainless steel heat exchanger. The R600 range has seven models with outputs from 150 to 571kW and utilises a proven water-cooled, down-firing, premix burner system with an all stainless steel heat exchanger assembly. R600 boilers have a NOx emission of less than 35mg/kWh (which exceeds the requirements for the best BREEAM score) and can return efficiencies of up to 109%.

52 (WAS 50).indd 1

Designed for applications such as schools, offices, retail centres, hotels or community heating projects, the R3400/R3600 series can also be used in a cascade arrangement of up to eight boilers. The R3400 series can provide up to 1870kW from a single unit, while up to 1043kW can be achieved by the R3600. The Trigon L range of floor standing boilers includes four models with outputs at 65, 85, 100 and 120kW. Fully condensing and fabricated from stainless steel, these appliances deliver low noise and low NOx emissions and return efficiency up to 109.8% with a modulation range up to 6.8:1.

The robust stainless steel heat exchanger in Elco’s Thision boilers (right) has been developed to maximise energy efficiency

Area. As far as boilers are concerned, units with outputs up to 400kW are affected, with all inefficient products effectively eliminated from the market. But the issue with ErP is that while it might have levelled the playing field when it comes to boiler efficiencies, these are effectively just headline figures. Every commercial heating system is different and requires careful consideration. Some of the crucial elements include heat exchanger material and water content – both of which I’ll come onto later – but first, it’s interesting to examine the types of products used in the commercial environment. Certainly in the light commercial arena, the boilers dominating both new and replacement applications are wall mounted condensing units, usually set up in cascade.

Ultimately, the boiler is likely to operate less efficiently and have a reduced life expectancy. Despite the popularity of wall hung units, reaching the higher loads of certain applications is simply not possible with this type of configuration. Here, floor standing gas condensing boilers come into their own, often utilising the same benefits of cascade arrangements. However, with larger boilers it is crucial to closely consider the other key elements of boiler design, namely heat exchanger material and boiler water content.

Built to last

At Elco UK, we have always been strong advocates of using stainless steel heat exchangers in all of our boilers. The thinking behind this is that heat exchangers operate in Case for cascades an incredibly harsh environment and therefore need to So why do these units account for such a huge proportion be manufactured from materials that can withstand the of commercial boiler sales? Quite simply, wall mounted associated thermal and mechanical stresses. Having units make sense in many circumstances – especially when used stainless steel units for decades, we know that the in cascade, where they provide an inherent standby in material can withstand these conditions and ensure reliable case of breakdown. Consider the scenario where there operation. But, more importantly, the heat exchanger can are eight boilers in cascade maintain high efficiencies and one suffers a breakdown; for the lifetime of the boiler, “Every heating system is different and a building still has at least which is now the crucial area requires careful consideration” 85% functionality. However, to consider when specifying if there’s only one boiler and commercial units. it breaks down, 100% is lost. Total loss of this kind can be Similarly, we are also of the opinion that boilers with low disastrous for a business, especially if the building relies water content are the best option for providing an effective on heating and hot water 24/7 and a problem occurs in heating system. Essentially, boilers with low water content the depths of winter. take far less time to bring the mass of water from ambient A further reason why cascade systems are preferable is standby temperature to the required flow temperatures. the advantage of deeper turndown ratios. For example, This significantly reduces the amount of energy used per design conditions dictate boiler size, but these are rarely heat up occasion which, over a lifetime, can make a huge encountered as they’re set to meet a worst case scenario difference in running costs. in the middle of winter. Consequently, in the spring or autumn, when there is a reduced demand for heating, the Bright outlook system needs to be turned down. With one, or even two What of the future for the commercial boiler market? Well, larger boilers, the kind of turndown needed can be trickier bearing in mind the direction that the renewable heating to attain compared to a cascade system comprising several industry has taken in recent months, the outlook for boilers boilers. Typically, one boiler might give a 6:1 turndown rate, looks particularly strong. Consequently, boiler manufacturers whereas an installation of five units in cascade would deliver will continue to create products that have lower emissions, a 30:1 turndown rate, and the closer the heat generation reduced carbon footprints and most importantly high can be matched to the load, the more seasonally efficient lifetime efficiencies. So, while the European legislation the system becomes – saving fuel and reducing emissions. has, on paper at least, levelled the playing field when it When a boiler is oversized, it will undoubtedly suffer comes to efficiencies, it has become even more important from rapid cycling with excessive numbers of start/stop to identify all other factors within a commercial heating operations of the burner. This can put added pressure on system that could optimise overall performance. the unit, which in turn can cause higher emissions, shorten PHAM NEWS ENQUIRY No. www.elco.co.uk 126 service intervals and increase the risk of breakdowns.

29/09/2015 14:09

ENQUIRY

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October 2015

54 GAS Boilers

It’s important to put safety first With gas boilers continuing to dominate the UK heating market, it’s important to raise awareness about potential safety issues. Neil Bunning, Commercial Director at Glow-worm, discusses steps that installers can take to protect their customers and improve their reputation.

ll stakeholders in the heating industry have an important role to play in ensuring the safety of gas appliances is upheld. Undertaking bad practice at any level is not just dangerous, it can also have a domino effect for the rest of the industry and negatively affect the livelihood of those working with gas appliances. As a starting point, manufacturers have a responsibility to keep investing in R&D so that their production methods and materials are at the forefront of technology and safety. This includes ensuring their production processes are rigorously adhered to so that no faulty products leave the factory. This is why all Glow-worm products undergo multiple, stringent

ENQUIRY

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improving gas safety. Most installers already adhere to best practice but by making small efforts to put gas safety at the top of their agenda, they can safeguard homeowners and bolster the reputation of both their business and the industry as a whole.

Yearly service Neil Bunning, Commercial Director at Glow-worm

safety checks before they are allowed to leave the factory to ensure end users only receive products of the highest quality. Installers are on the front line dealing with customers, therefore they have the opportunity to make a real impact, educating homeowners and practically

One way to spread the gas safety message is to remind customers of the importance of yearly servicing and safety checks. Many homeowners are not aware that their boiler needs to be serviced annually in order to function correctly, and that most guarantees are void if this vital level of maintenance isn’t upheld. Sending notices to customers when their service is due will keep them safe

and ensure their appliances stay in top condition. At Glow-worm we make it easy for installers to stay on top of servicing requirements with automatic reminders for any boiler registered through our Club Energy loyalty scheme. Notifications appear in the calendar on the Plumbing Toolbox app so installers can proactively contact the customer and arrange an appointment. When visiting a property, installers might want to consider offering some additional safety checks. An example of which is inspecting their gas appliances for warning signs they aren’t functioning correctly such as lazy yellow flame, black marks on or around the appliance and too much condensation in the room. Another check

could be confirming they have an audible carbon monoxide detector installed, especially if there are young children in the home, as they are particularly susceptible to poisoning. By positioning themselves as a consultant on all things gas, installers will add value to their business and are more likely to attract repeat custom.

Ticking the boxes As well as advising homeowners on best practice, installers need to keep up-todate with compliance admin by promptly registering boiler installations with Gas Safe Register. In spite of the legal requirement to do so, registering installations is important as it conveys a professional reputation and helps to eliminate illegal gas work. The Plumbing Toolbox

app enables installers to provide Gas Safe and Benchmark notifications directly to the register. As manufacturers release new products, it is advisable that installers refresh their knowledge with regular training to ensure they are fitting products according to best practice. Our Club Energy installers can view a comprehensive training history by logging into their portal, which helps to identify product knowledge gaps. In recent years the industry has made great progress to improve gas safety, but manufacturers and installers alike must continue to spread awareness in order to reduce gas related incidents across the UK. PHAM NEWS ENQUIRY No.

www.glow-worm.co.uk

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01/10/2015 12:45

A+ for Efficiency

October 2015

GAS Boilers Auto button avoids peaks The compact CLAS HE evo is part of Ariston’s range of gas-fired boilers, boasting user-friendly interfaces, easy electrical connections and advanced control options. The boilers are claimed to have best-inclass NOx emissions, offering efficiencies of up to 90% and outputs ranging from 12 to 38kW. Plus, thanks to a multizone external accessory, all boilers in the range are capable of managing three temperature zones. The CLAS HE evo boilers use a proven stainless steel heat exchanger alongside an ‘Auto’ function, which monitors the most appropriate temperature for the heating system – reducing peaks in flow temperature and thereby optimising energy efficiency. Simply pressing the Auto button on the control panel sees the boiler automatically choose the ideal output for the central heating circuit by

gradually increasing power until the room reaches the set temperature, without any excessive peaks. With the Auto function activated and by fitting an outdoor sensor, with one of the modulating controls, Ariston claims that savings in excess of 6% can be achieved over a standard

condensing boiler without similar controls. For ease of installation and maintenance, the boiler features a simple connection kit, which includes a filling loop, auto-diagnostic system, multiple flue options and instant access from the front of the appliance. Installers can find out more about the CLAS HE evo range by undertaking a free Ariston boiler training course at one of the company’s 14 training facilities around the country. Any installer who attends a boiler training course during 2015 will receive £300 cashback upon attendance. This £300 cashback is divided into five instalments, with one cheque of £100 awarded to installers for the first Ariston boiler fitted, followed by four subsequent instalments of £50 for the next four items. The offer runs until the end of the year. PHAM NEWS ENQUIRY No.

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Updated to save on energy

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Vitotrol 200 RF wireless remote control

A+ improved energy efficiency. The gas adaptive valve also enables each boiler to work with either natural gas or LPG. One single electrode lights the boiler and senses the flame, all the time feeding information back to the gas valve via the PCB. The smart PCB contains a memory chip that holds key data, including user and calibration settings that can be easily transferred to a new PCB if necessary, without having to re-set the boiler. In addition, an easy-to-operate backlit LCD control panel provides detailed heating and hot water information. Most components that are likely to need attention

during a routine service are situated at the front of the boiler so they can be accessed and, if necessary, changed more easily. What’s more, with dry-change NTCs there is no need to drain the boiler before changing them, again saving time during servicing. Alpha’s InTec C premium boiler has been updated to include a modulating high efficiency pump along with a seasonality valve, isothermic stainless steel heat exchanger and low electrical consumption. Available in two outputs, the boiler comes with a seven year guarantee. PHAM NEWS ENQUIRY No.

www.alpha-innovation.co.uk

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ErP efficiency class

For more information www.viessmann.co.uk/erpdirective Viessmann Limited • Telford • Telephone 01952 675000

The InTec2 range of residential boilers from Alpha has been updated to meet the requirements of the ErP Directive, including the company’s flagship combi, the InTec C. The new ErP compliant models include the InTec2 XE, with two output options, the InTec2 CE, with three output options, and the InTec2 SE, with two output options. Designed with homeowners and installers in mind, the InTec2 boilers are smaller and lighter than previous models. As such, they offer the option of being fitted inside a standard kitchen unit when space is limited. The boilers also feature a new heat exchanger, which has been designed as a one-piece casting with larger waterways and lower overall water content. It is claimed to deliver faster warm-up and offer better circulation, thereby making it more resistant to overheating and blockages. With advanced combustion management, the gas flow is controlled and adjusted as needed, resulting in

Vitodens 200-W with weather compensation

ENQUIRY

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October 2015

56 GAS Boilers

Enhancing boiler plant efficiency Cascade systems and more responsive controls have helped to transform commercial boiler plant rooms. Paul Sands, Sales and Marketing Director at Stokvis Energy Systems, considers the options for further improving boiler efficiency in new and refurbishment situations.

he average person’s image of a commercial plant room probably resembles something from the bowels of a wartime battleship, complete with a couple of huge old boilers, festooned with large glass dialled gauges and spouting steam. The reality today is, of course, rather different with approximately 70% by unit numbers being occupied by wall hung boilers based on commercial boilers from 30kW upwards. To what extent these modern condensing boilers actually deliver higher efficiencies compared to their cumbersome old counterparts is, however, dependent on a number of factors including whether they are correctly sized and specified, as well as the manner in which they are controlled.

is also important to design for achieving low return temperatures in order to maximise the time when a boiler condenses. A larger delta T or a return temperature of 56°C or below is generally considered desirable.

Less is more

Paul Sands from Stokvis Energy Systems

Although there is sometimes a definite desire on the part of clients to provide for future flexibility in terms of additional demand, consultants should resist the temptation to oversize. Aside from the increased capital outlay, one could be reducing the boiler’s capacity to modulate at low loads. It

Most condensing boilers offer slightly better efficiency when running at a percentage of their potential output, which can be taken advantage of in a cascade arrangement. While figures vary between different boiler ranges, a model which delivers 102% net efficiency at 100% capacity might see this rise to 106% net when running at 25% capacity, this increase resulting from the lower volume of flue gas passing over the heat exchanger. Wall-hung boilers are often installed as a cascade

of three or more units which not only means maintenance can be carried out without interruption of service, it also allows the duty to be shared. With an appropriate sequencing controller, one boiler would modulate up until the demand requires output from a second unit, at which point the duty will be shared equally between the pair. The same applies when a third boiler has to contribute. Meanwhile the main controller also ensures ‘first up’ duty is rotated between the individual boilers in order to even out wear. Weather compensation control, using outside temperature sensors, will provide higher efficiencies and further savings since a lower flow temperature will also give a lower return temperature and therefore

aid condensing possibilities. In practice, for a part load situation, the boiler controller reduces the fan speed, in turn causing a pressure drop which is utilised to modulate down the pressure operated gas valve. By incorporating weather compensation, the premix air and gas is modulated down further.

On a plate Another way to improve the performance is to replace hot water storage vessels with modern plate heat exchanger (PHE) technology. When a boiler constantly cycles to try to maintain the temperature of large amounts of stored DHW, it is generally firing inefficiently, normally well below its modulation range. The way to eliminate these cycling and standing losses is to

replace the calorifier with a PHE that heats domestic water on demand at much higher levels of efficiency and combats the possibility of legionella contamination. Essentially, the PHE set up sees higher loads being met instantaneously, resulting in the boiler mainly working within its part load or modulation capabilities. Further savings can be achieved by making use of a preheat vessel where the hot water is heated from a solar thermal system. Commercial plant rooms have been transformed by modern compact boilers, and the proportion of smaller wall-hung boilers is likely to remain as the larger share of the market as the uptake of renewable energy increases. PHAM NEWS ENQUIRY No.

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Prestige - A new generation of wall hung boilers n High quality components n Efficiency and modulation n Stainless steel heat exchanger n ACVMAX® Electronics n Integrated cascade control

n Graphical user interface

n Easy installation set up menu covers 80% of standard installations n Easy diagnostics with full text error messages and problem solving information n Control cascades of up to 4 boilers without an additional controller

ENQUIRY

ACV NOV 2014.indd 1 56 (WAS 54).indd 1

The new generation of Prestige wall hung boilers from ACV are now available. With an extended range of 4 models in sizes 50kW, 75kW, 100kW and 120kW there is a prestige boiler suited to almost every commercial application. At the core of the Prestige is ACV’s unique, self-cleaning stainless steel heat exchanger, developed and improved after intensive research and laboratory testing. The use of stainless steel provides unparalleled resistance to corrosion and the additives used in modern heating systems; we believe the durability of the material makes it a reliable and efficient choice. Further innovation in the new generation of Prestige boiler is the all new ACVMAX® system control, which has been designed to be flexible yet easy to use. The new control panel with integrated manometer and LCD provide all the necessary information with the simple push of a button. As well as monitoring the boiler to ensure optimal efficiency, the ACVMAX® offers many advanced control options, including control of up to 4 boilers in cascade without the extra expense of an additional controller, and native support for open protocols such as OpenTherm® 3.2 and Modbus® enabling easy integration into Building Management Systems (BMS). Operating the Prestige in cascade offers a modulation ratio of 1:73 a highly flexible output from the minimum output of one unit to 100% of the combined power of all the boilers. Prestige boilers can be installed in a cascade from 2 to 8 units with a maximum combined output of 920kW. A cascade installation greatly improves the system efficiency and

fuel usage resulting in reduced running costs and helps keep emissions to a minimum. The prestige boiler also now comes with an integrated non-return flue valve to make fluing options easier when considering a cascade system. The new prestige boiler has been developed for ease of installation, maintenance and efficiency which will benefit the installer and end user. All parts are serviceable from the front of the unit by removing the front cover, which cuts down on service time. The improved ACVMAX® system control also has an easy menu structure which covers up to 80% of standard installations, easy diagnostics and full text error messages and problem solving information. The connections on the underside of the prestige give easy access during installation with the added benefit of being in the same position as the previous models. All the accessories required for a cascade installation are available from ACV.

If you would like more information on the new generation of ACV Prestige wall hung boilers, please call us on 01383 820100 or have a look at the product information on our website www.acv.com

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VOKERA.indd 1

25/09/2015 13:20

October 2015

58 GAS Boilers

Staying in control of energy costs Modern condensing gas boilers can play a significant part in helping to reduce the heating costs of commercial buildings. Stuart Turner, National Sales Manager at Hamworthy Heating, looks at some of the ways boilers can save energy and reduce carbon emissions.

f we are to continue to burn fossil fuels such as gas, we need to make sure we are doing it as efficiently as possible to reduce wastage of this resource and lessen the impact on the environment. Improved efficiency really does affect the bottom line, and saves on carbon. But what role can boilers play in improving the energy efficiency of a commercial building? Modular boiler systems Stuart Turner, National Sales present the most efficient Manager at Hamworthy choice for commercial buildings. At Hamworthy, we have been pioneering the use of modular boilers since the 1960s. The benefits they bring to non-domestic buildings, such as greater control, flexibility and security, as well as reduced system losses, are clear to see. Modular boilers have advantages for installation too, due to their flexible construction and size. Installing smaller modular boilers is physically easier than very large boilers and ongoing access and handling is not a problem, even in the most compact boiler rooms. Using multiple boilers also increases system security. The building can still be heated sufficiently in the event of a module breakdown without putting the building at risk. Plus, for retrofit projects they are often installed alongside the existing boiler, especially when using a wall hung boiler on a frame which could be bolted to the floor. This helps to ensure a smooth changeover from old to new with little or no system downtime and makes the modular solution very popular in schools and the health sector. In the same vein, the servicing of modular boilers is much more convenient, as one module can be serviced whilst the others continue to meet the system demand for heat without the risk of interruption to services.

Canterbury City Council has installed Hamworthy Fleet condensing boilers with a Merley sequence controller (pictured right) to help manage the two boiler modules and control the shared load in the most effective way

Matching the load Another benefit of modular boilers is their ability to closely match the load profile of the building. A heating system should be designed to match the load requirement as accurately as possible. It needs to deliver the right amount of heat at the right time in the right place, otherwise energy is wasted. Many projects opt for replacing like-for-like equipment without taking the trouble to assess the entire building and system. The use of the building may have altered and the heating load changed, so the system may require less or more boilers. And with the Energy-related Products (ErP) Directive now in force it will no longer be possible to replace atmospheric boilers like-for-like – a condensing boiler will have to be installed.

Joint effort to offset carbon footprint Energy efficiency was a primar y consideration for the Metnor Property Group’s Portland Green student accommodation development in Newcastle upon Tyne. A combined approach was taken for the project, with products from two Baxi Commercial brands being supplied to meet the demands of the halls of residence. Three SenerTec Dachs mini-CHP units and a further two 170kW Potterton Commercial Eurocondense Three boilers have been installed to provide hot water across the entire building. The building has 274 bedrooms over seven floors with a retail development on part of the ground floor. A

58.indd 1

central plant room provides hot water throughout the complex, with bedrooms being heated electrically. One of the main reasons for the upgrade was to reduce the carbon impact of the building, measured by an improvement in the

building’s BREEAM rating, with the aim of achieving an ‘Excellent’ assessment. In order to offset the carbon footprint, energy efficient products were needed, with one of the requirements being CHP to provide hot water and additional

electricity for the complex. The compact design of the floor-standing Eurocondense Three boilers helped to ensure an easy installation and kept disruption to a minimum. Project Manager Stuart Bolam comments: “The service from SenerTec and Potterton Commercial has been excellent throughout the whole process. The project manager provided us with exceptional support during installation and postcommissioning monitoring and reporting on the units. Monthly reports show that efficiency of the CHP units is around 87%, which we expect will result in a huge saving in electricity costs.” PHAM NEWS ENQUIRY No.

www.baxicommercial.co.uk

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The use of high efficiency condensing equipment that is operating in condensing mode (return temperatures need to be at less than 55°C for the boiler to actually condense) will significantly reduce fuel usage. Using single or multiple boiler systems with modulating burners allows for closer load matching with resultant improvements in system operating efficiency. Plus, overall emissions will be reduced due to less over-firing of the appliance.

Staying in control However, the benefits of newer condensing modular boilers will only ever be maximised if they are set up and controlled correctly. The overall efficiency of multiple boiler plant depends on how close its total output can be controlled to match the load profile of the building. A sequence controller installed in a multiple boiler system enables the boilers to be operated in such a way that they modulate together to match the load. By firing the maximum number of boilers needed to match the load, with each operating at or near its minimum modulation, each boiler is operating in its most efficient state, i.e. part-load. This maintains very high system operating efficiency. Choosing the right control strategies for multiple boiler plant, for example using unison or cascade operation and the boiler firing order, will depend on the application priorities and the planned maintenance regime. Splitting the heating system into zones allows for accurate control of different areas of a building. Combine this with weather compensation controls and the system will be able to provide the most comfortable conditions for the occupants of a building, adjusting accordingly to the outside temperatures and allowing boilers to condense whenever suitable system conditions permit. Modern controls are more sophisticated and have extensive functionality, but many people are still not using them to their full capability. If a control panel is on manual it’s like throwing fifty pound notes out of a window for every hour a boiler over one megawatt is running! The ability to accurately control efficiencies of modular condensing boilers will ensure that these are the most sustainable and economic solution for many years to come. They have a significant role to play in carbon reduction and can produce real energy savings. www.hamworthy-heating.co.uk

PHAM NEWS ENQUIRY No.

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October 2015

GAS Boilers Compact design is easy to handle The Baxi MainEco is a new range of combi, system and heat-only boilers available exclusively from independent merchants. All three types of boiler are lightweight and have a compact design, making them easy for installers to handle and fit into small spaces. A wide choice of flue lengths, bends and accessories means that siting the boiler is easy too. Electrical connections are housed separately to the PCB for convenience, and a filling loop is supplied as standard. Front and side access to components is another plus for service engineers. The Baxi MainEco Heat doesn’t need a pump overrun or permanent live,

saving time and money during installation and reducing disruption for the homeowner. Andrew Keating, UK Marketing Director at Baxi, says: “Launching a new range exclusively for independent merchants shows our continued support for this important channel, and it provides their customers with the ultimate in choice and convenience. “Designed to provide reliable, safe, energy efficient heating, Baxi MainEco boilers offer superb value for money, making them a clear winner for consumers who are looking to replace their boiler.” The Baxi MainEco Heat is

available in 15, 18 and 24kW outputs, the System range comes in 18 and 24kW options and the Combi includes 24, 28 and 35kW models. All of the boilers are available with a three-year parts and labour warranty. Free product training is available for installers as well as next day spare parts delivery through Baxi Genuine Parts. PHAM NEWS ENQUIRY No.

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www.baxi.co.uk

Delivering more for less Available at over 3000 independent merchants, Ravenheat’s CS80 and CS90 combination boilers have been designed to provide a reliable heating and hot water solution at an affordable price and with a two year guarantee. The CS80 model is a 25kW boiler with a DHW flow rate of 10.2 litres/min at 35°C rise, while the CS90 delivers an output of 30kW and a flow rate of 12 litres/min. Ravenheat says that the boilers incorporate features normally associated with much higher priced models – including low energy

consumption, easy to use touch controls, large visible temperature adjustment, and brass manifold, along with premium branded components such as

Honeywell gas valves and Grundfos pumps. A low NOx class 5 burner also means they meet new stringent building codes. Compact in size (700 x 400 x 300mm), they are also claimed to be easy to install and quiet in operation. Matthew Longford, Ravenheat General Manager, comments: “Our new CS80 and CS90 models offer an unrivalled value-for-money solution that does not forgo the highest quality components, performance and reliability.” PHAM NEWS ENQUIRY No.

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Every member of the Remeha family shares the same simple design.

Backed by long warranty Twin flue specialist Keston Boilers is backing its latest generation of boilers with a five year warranty across its Heat 45 and 55 boiler range, designed to provide a solution for complex installations or those requiring long flue runs. The Heat boilers offer flue run capabilities up to 21m from the boiler, so the appliance may be sited on inside walls or in basements as required. Alan Mason, National Sales Director, explains: “The extended warranty period means that when customers purchase a Keston Heat Only boiler, they know they are receiving not only

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leading twin flue technology, but also the knowledge that the boilers are built to last.” Launched in 2013, the Keston boiler range encompasses Heat, System and Combi boilers, offering

outputs from 30 to 55kW. When installed in cascade, higher outputs from 90 to 330kW can be achieved. For ease of installation Keston also supplies optional modular frame and header kits, which are delivered complete with all key components such as single balance headers, safety and isolating valves, and a drain point, as well as optional extras. After sales support is available through Keston’s Hull-based call centre team and nationwide service engineers. PHAM NEWS ENQUIRY No.

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That’s why they’re so easy to use and install. They also share many common traits: proven quality, outstanding reliability and exceptional efficiency. So whichever model you choose, whether the output is 9kW or 1202kW, you’re assured of maximum energy and carbon savings. Plus, you will have the back up of the best support team in the business. Find out more about the Remeha family at remeha.co.uk or call us on 0118 978 3434. ENQUIRY

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October 2015

60 GAS Boilers

Looking at the bigger picture An improved economic outlook means that many UK businesses are once again investing in their premises, so it could be a good time for Gas Safe heating engineers to tap into a potentially new revenue stream. Neville Small, Sales Director at Potterton Commercial, explains.

or the UK economy, there seems finally to be a light at the end of a long tunnel. And while economic growth is good news for all our pockets, it’s particularly relevant to heating engineers looking to expand their business. While consumer confidence has some way to go before homeowners will think about upgrading a working heating system, commercial Neville Small, Sales Director customers are more likely to at Potterton Commercial invest in a heating upgrade – engineers could benefit from a particularly given their remit widened array of installation to cut carbon emissions and opportunities, utilising the running costs. In addition, the skills and experience that implementation of ErP will they already possess but shine a light on the energy without having to commit to saving potential for businesses the training required for larger willing to invest in the latest, commercial applications. The term ‘light commercial’ most efficient products. By choosing to incorporate covers a range of installations up to 70kW boiler systems into from retail outlets, leisure Stokvis Modupak Sept 2015_Layout 1 24/09/2015 18:17 Page 1 a service offering, heating centres, offices, pubs and

restaurants to churches, schools and community centres. With such a vast array of applications under the light commercial umbrella, domestically trained heating engineers are well positioned to establish a customer base in their local area.

Stepping up The step from domestic to light commercial heating is not as daunting as it may first appear – in essence the technologies available are the same and both markets are driven by a common desire for improved energy efficiency and reduced fuel bills. It is of course worth noting that if a client needs a boiler bigger than 70kW, a domestic installer will require additional training and an ACS qualification in non-domestic installations.

There are a number of converted buildings, for example, which were previously used as residential dwellings that have now changed to commercial use. In almost any town or city you are likely to come across large townhouses that have been transformed into other facilities, such as retail outlets, dentists or day care centres, all requiring a higher output boiler within the premises to cope with the hot water and heat demand. The social housing sector offers another option for domestic heating engineers, whereby some providers will require a light commercial boiler to provide the heat and hot water for large premises that have been converted into several flats or maisonettes. As with domestic boilers, commercial appliances are

most efficient when they closely meet the needs of the end user, making the specification of the correct controls essential. Zone controls, for instance, are ideal because different areas within a building do not always need to be heated in the same way. For instance, some areas may require less heating as they benefit from natural solar gains – e.g. a south-facing glass fronted shop – and other spaces may require more heating as they are naturally cooler, like a community centre hall with high ceilings. Some newer commercial boilers also come fitted with weather compensation controls as standard. Helping to maximise efficiencies by regulating the boiler’s output in line with the temperature outside, weather

compensation will improve fuel efficiency by ensuring that the boiler is fully condensing more often than not. With technical support available from manufacturers such as Potterton Commercial, heating engineers have direct access to expert advice on the design of the system. From boiler location to selecting auxiliary items, it means making the move to light commercial has never been easier. The light commercial market offers a huge opportunity for heating engineers who want to expand their business. By updating their service offering, installers will be perfectly positioned to make the most of upturns in both the domestic and commercial sectors. PHAM NEWS ENQUIRY No.

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R40 MODUPAK The multi boiler package for custom-made performance

Back to back

Wall mounted

Combining the highest degree of material quality with intelligent technology. • Allowing for substantially optimised transfer of heat • Setting new standards of efficiency • Corrosion-resistant stainless steel guarantees much less wear and tear • Can be quickly installed • Almost unlimited configurations of boiler size and number • Units can be located against a wall, free-standing or back-to-back • Modupak can be made up from a selection of any of the R40 boiler models • Up to eight boilers can be combined with one another in a cascade operation Free standing

THE CONSULTANTS AND CONTRACTORS CHOICE. For further information or to receive a technical guide tel: 0208 783 3050 or email: info@stokvisboilers.com

www.stokvisboilers.com ENQUIRY

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October 2015

GAS Boilers 61 More than Goodenough

XL boilers provide lesson in economics When Keele University decided to replace the heating and hot water systems servicing their IC1 and IC2 science blocks, the key criteria for the new systems were energy efficiency, low emissions and reliability, while achieving the lowest lifetime costs. After appraising the options, the university selected ATAG XL boilers supplied by ATAG Commercial and installed by Climate Heating & Plumbing Services Ltd. The IC1 installation comprises three XL140s and one XL70 in a back-toback cascade configuration linked to a standard cylinder, also supplied by ATAG, and IC2 comprising three XL110 boilers linked to an ATAG solar cylinder. The University’s Science

& Business Park Facilities Manager Chris Holland will be monitoring the boilers’ performance over the next 12 months, and his department has created a special programme to compute weather data against fuel usage and costs to measure annual energy savings accurately. “While the old systems have given good service over the years, they couldn’t match the efficiency levels of the latest boiler technology and there was also an issue with the availability of parts,” says Chris. Key personnel from Keele’s facilities department were invited to training sessions at ATAG’s HQ in Chichester. PHAM NEWS ENQUIRY No.

www.atagcommercial.co.uk

The Goodenough Club, a boutique townhouse hotel which is part of the educational charity Goodenough College, has upgraded its heating with Remeha Gas 210 Eco Pro replacement boilers. Contractors EMS recommended installing two Remeha Gas 210 4-section Eco Pro boilers to deliver reliable, energy-efficient heating and hot water throughout the historic Georgian building located in Bloomsbury, London. Mike Moolchan, Contracts Manager at EMS, comments: “We offered this

recommendation during design stages to the client as we have, over a number of years, installed a variety of Remeha boilers for all applications of heating and hot water plant. The recommendation was due to the reliability and efficiency of Remeha’s full range of boilers, competitive costs, delivery service and the professional and proactive after sales services provided.” This is the second Remeha installation for the charity, following a recent boiler replacement at Goodenough College. ENQUIRY No. 139 www.remeha.co.uk

Sentinel Eliminator No Ordinary System Filter Can’t believe anyone would ﬁt a new boiler without one Heating Engineer, Scottish Borders

Quality product Tradesman, Lincoln

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Head office heat

Ideal Commercial Boilers has supplied two Evomax 70kW wall hung condensing boilers on a frame and header kit to Poole Housing Partnership (PHP), which have been installed as part of a planned heating system refurbishment at the organisation’s Head Office in Poole. The boilers are now delivering reliable and high efficiency heating to the five storey office building,

meeting the key objectives of reducing carbon emissions and running costs, whilst optimising heating control. Richard Freeman, Building Services Manager at PHP, says: “We selected the Evomax boilers as they were recommended by numerous contractors we spoke to and offered very high efficiencies.” PHAM NEWS ENQUIRY No.

idealcommercialboilers.com

• Cyclone Technology captures all types of debris • Leak free design • Easy ﬁt onto all orientations of pipework • Tough, automotive quality materials Visit www.sentinelprotects.com for info

Sludge build up can reduce efficiency of a boiler by at least 3%. This could drop an “A” rated boiler to the operating efficiency of a “B” rated.

A B

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Stop the drop with Sentinel Eliminator

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October 2015

62 Products in Action Grade I church heats up for the winter Pumping solution in Aberdeen theatre A church dating back to the 14th century is prepared for the colder months, with the installation of three Potterton Commercial Sirius boilers and 30 new radiators. The church was often left with an ambient temperature of only 8°C in summer and as low as 4°C in winter. The heating system upgrade was completed without affecting the character of the Grade I listed church. An 80m gas line was required to effectively

create a new boiler room above ground in the main church. The project team

specified three 110kW Sirius WH boilers, 30 new radiators, which were strategically

placed around the building, and additional under-pew heaters for extra comfort and warmth. A Spirotech controller was also installed to allow centralised control. Installers Christopher Dunphy Ecclesiastical Limited designed a system that did not have an adverse impact on the interior of this listed building, and ultimately provided an effective source of heat. PHAM NEWS ENQUIRY No.

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Easy choice for installation business When McRoberts Heating & Gas Services was looking for a boiler for its new business premises in Galston, Scotland, the company looked no further than one of Alpha’s new InTec2 models. Robbie McRoberts says: “With a boiler manufacturer, I look for two key attributes – reliability and great customer service. These are exactly the reasons why I only fit Alpha boilers. And, of course, when it came to selecting a heating system for my new premises, I naturally turned to Alpha.” Robbie required a boiler that could run off LPG bottles. For this, Alpha’s InTec2 range, with a gas adaptive valve, was ideal as it can be piped up to natural gas or LPG without the need for a separate conversion kit.

www.alpha-innovation.co.uk

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Products from Grundfos have played a key role in the redevelopment of the Capitol Theatre, the 1930’s Art Deco building in Aberdeen. The project on this Category B listed building has seen it retain its façade, but it is behind the theatre where the significant changes are to be found in a modern 12-storey building that will deliver 75,000ft2 of prime office space. Grundfos Pumps worked in partnership with the consultant TÜV SÜD Ltd and contractors Emtec Building Services to deliver this landmark project by providing a full range of pump solutions, as well as all the ancillary needs. The Grundfos solution will support all the HVAC requirements that the building will have, as well as meeting the water boosting demands of its expected 700 occupants and will help to deliver the expected 66.5% reduction in energy consumption. https://uk.grundfos.com

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Instantaneous water heaters

The perfect solution for convenience and efficiency

Efficiency across the range | Since 1924, STIEBEL ELTRON has specialised in decentralised DHW heating, offering products geared towards maximum energy savings. No more high operating costs, thanks to innovative technology, reliable premium products and a first-class service from STIEBEL ELTRON. › Quality with a high level of innovation › Instantaneous water heaters for any application area › Convenience for kitchens, bathrooms and hand basins › Peace of mind with a 2 year on site parts and labour warranty DHE SLi | Instantaneous water heater DEL SLi | Instantaneous water heater

DCE | Compact instantaneous water heater DEM | Mini instantaneous water heater

Hot water and space heating solutions the STIEBEL ELTRON way. With a comprehensive range of electric space and water heating products we always have the right solution for your project. Contact us directly for our free of charge design service. STIEBEL ELTRON UK Ltd | Telephone: 0151 346 2300 | www.stiebel-eltron.co.uk ENQUIRY

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WORKING TOGETHER

LIKE TWO P’s IN A POD

With Tectite’s Push Fit and XPress’ Press Fit systems you have the best of both worlds. Superb flexibility and the reassurance of great products backed by an excellent technical support service.

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Turn to Pegler Yorkshire for fully integrated support ENQUIRY

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October 2015

64 Products in Action Tudor estate opts for biomass

Hidden benefits of a hybrid system Equipment from Vaillant has been included in a BRE showcase home designed to demonstrate how future homes can afford to integrate renewable technologies. The e4 brick house was created in partnership with Wienerberger, a provider of wall, roof and landscaping innovations. The home features a Vaillant aroTHERM hybrid system consisting of a gas boiler and air source heat pump, and will be the first to be assessed to BRE’s

new Home Quality Mark. To provide an energy and cost efficient source of heating and hot water, Vaillant was approached for the solution. Installed by Matrix Energy Systems, the ecoTEC pro boiler will meet the home’s hot water needs while the aroTHERM air source heat pump will provide the space heating required, which is being delivered through a combination of underfloor heating and radiators. The aroTHERM hybrid

system combines a traditional boiler system with an air to water heat pump. Uniting both technologies, the aroTHERM hybrid incorporates a controller system which works based on the homeowner’s individual energy tariff. This triVAI monitors, calculates and then automatically selects the most cost effective and efficient method of heating for the home – whether through the boiler or the renewable system – on a day-to-day basis, delivering the savings. PHAM NEWS ENQUIRY No.

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Kirtling Towers, the remains of a Grade I 16th Century Tudor house, has recently received its first two installations of Windhager biomass heating systems. Located near Newmarket, Cambridgeshire, Kirtling Towers now form part of the Fairhaven Estates, owned by Lord and Lady Fairhaven. The estate made the decision to convert to biomass as an economical and more sustainable alternative to its previous oil heating system. Two separate Windhager biomass district heating systems, each comprising an 180kW BioWIN Excel Kaskade system, were installed by local installers Acorn Renewable Solutions. The installation includes an automatic feed and backup system. They are currently underway with phase three of the project, with an expected completion by the winter. Commenting on the

installation of the new Windhager boilers, Beverley Thompson, Lord Fairhaven’s private assistant, says: “We are extremely impressed so far with our new Windhager boilers and the entire process has been excellent. The installation by Acorn Renewable Solutions was very professional and tidy given the extent of work that was needed. It was like a work of art and has caused no hassle for us whatsoever. “We decided to convert

to biomass as we wanted to reduce our carbon footprint as well as save a significant amount of money on our yearly energy bills. Acorn Renewable Solutions advised us that Windhager biomass boilers are the best and most reliable on the market, and we cannot disagree. We are very much looking forward to the benefits that the boilers will bring us over the winter months.” PHAM NEWS ENQUIRY No.

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October 2015

Tools & Workwear 65

Some top tips on how to treasure your tools For any professional tradesman, looking to save money on cheaper tools can be a false economy so it makes sense to pay a little more for a quality brand. Vanessa Molly, Brand Manager at C.K Magma, provides some advice on how to look after that investment.

or many tradesmen, purchasing new tools is a significant investment, both in time and money. With this in mind it’s key to understand the importance of looking after your investment by regularly maintaining your tools. If pushed, there are many tradesmen who would hold their hands up and admit to having neglected their tools on more than one occasion, carelessly throwing them in their bag when the job is done, eager to get on to the next one. But tool maintenance is a major factor that should be considered if you’re to succeed in finishing jobs on time and without flaws. Frequent mishandling of tools can result in costly damage ranging from loss of sharpness to completely needing replacing. And with professional tradesmen reporting on our Facebook page that tools can collectively cost up to £800 to replace, it is vital that tradesmen keep tool maintenance front of mind. While tools may be rugged, they still require basic care to prevent premature wear and tear. By following the tips below, provided by our panel of professional tradesmen, you’ll be on your way to prolonging the life of your tools and keep them working for years to come.

Clean regularly Grease, grime and dust can all combine to negatively affect the performance of your tools and degrade them. Wipe down all of your tools after every use before putting them away. A deep clean every six months is recommended to really prolong the life of your tools, ensuring that you pay attention to areas that aren’t regularly cleaned.

Stay sharp Dull blades on a saw or other cutting equipment are more likely to slip and scratch work, affecting the overall finish and also posing a health risk. Tools that utilise a motor will also need to work harder with dull blades.

Prevent rust To help fight rust and corrosion, use an all-purpose oil to lubricate any tools with moving parts. You can also use this to spray any other metal tool parts, just be sure to avoid spraying any handles or grips and wipe off any excess.

Keep the manual If your tools aren’t performing well, the best place to look for troubleshooting advice is the manufacturer’s manual, often providing the best advice on how to fix and maintain them.

Store carefully The majority of wear and tear on tools occurs when they are improperly stored or transported. When you’re ready to put away your tools, make sure they’re stored in a dry space away from excessive heat or cold. Moisture in particular can corrode metal parts, including electrical components of power tools. Make sure that you make use of storage solutions to protect them from any moisture, bumps or scratches.

Extra storage To lend a helping hand C.K tools has launched the C.K Magma 18in Open Tool Tote, a quality and robust practical storage solution with an affordable price tag, finely tuned to suit the needs of trade professionals. The tote features 12 vertical storage pockets, offering instant, easy access to equipment. There is also a large internal storage area with 33 additional pockets and holders, letting tradesmen keep all tools neatly organised to increase efficiency while at work. For those carrying the tote on-site from their vehicle, a padded shoulder strap provides maximum comfort, while a heavy-duty steel handle bar ensures the tote can be comfortably carried even when housing particularly heavy tools and equipment. The tote also features adjustable straps specifically designed to hold a large aluminium level securely when on the move.

The C.K Magma Open Tool Tote offers a practical storage solution

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A padded shoulder strap provides extra comfort for the user

In line with the existing C.K Magma range, the tote is built to withstand the rigours of building sites and industrial environments. The tote features a durable 600 denier polyester construction, rigid frame and 100% waterproof and crackproof polymer base to protect against wear and tear, particularly when working outdoors in adverse weather conditions. The C.K Magma range was created to offer a range of durable products to answer any storage need including totes, rucksacks and technician’s vests, among many more, it also caters for the digital age with mobile phone and laptop offerings. The range ensures tradesmen and their tools will benefit from the highest level of protection, without compromising on style. www.ck-magma.com

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66 TOOLS & Workwear

Equipment that puts safety first In going about day-to-day duties, it is all too easy to let safety standards slip, but the consequences of taking such risks may lead to injury and loss of earnings. Paul Burnett, Category Manager for Grahams Plumbers Merchant, considers why PPE is so important.

n any occupation where there is a level of personal risk involved, PPE should always be worn. Plumbers and installers in particular will encounter a variety of working conditions and potential hazards on an almost daily basis. As such, it’s important to think about what can be done to minimise these risks, ensuring the safety of individuals and, in some cases, employees. The Personal Protective Equipment at Work Regulations 1992 covers ‘all equipment (including clothing affording protection against the weather) which is intended to be worn or held by a person at work which protects them against one or more risks to their health and safety’. Bearing this in mind, it’s

to help protect the user at the sides, where eyes can still be vulnerable if not covered appropriately.

Sound advice

Graham supplies a full range of NovioPro PPE for plumbers

worth looking at what these risks could be in order to help mitigate any issues. Cutting or grinding pipes, for example, does mean that there is a risk of copper or plastic shards flying into the air and so eye

protection should always be worn, particularly since it is reported that there are over 1000 eye accidents recorded on site every year. Even if the installer wears glasses, over-spectacle protection should be worn

Depending on the equipment being used, there could also be a risk to hearing – for example, the use of a large hammer drill to bore a hole through an external wall for an overflow pipe would require the use of ear protection, either in the form of expandable ear plugs or ‘over head’ ear defenders, whichever is more comfortable for the installer. Due to the nature of the job, respiratory protective equipment (RPE) is also worth considering since there are often situations in which the installer will be exposed to hazardous substances, such as sulphur dioxide, asbestos, mould, solvent, solder and other toxic or carcinogenic substances. When working on or replacing elements in an old plumbing and heating system – pre 1970s properties for example – there is also a risk of exposure to lead from pipes. There are a variety of products available when it comes to selecting PPE including face masks, hoods and helmets, all of which are designed to provide protection from varying degrees of harmful airborne substances. Of course, not all of these

are needed at all times so it is important to check what work will be required prior to starting, particularly since respiratory-related diseases and conditions account for the third-largest workrelated illness in the UK. Working with naked flames when soldering copper pipes can understandably be quite risky too – not only as a result of the flame itself but also since pipes can become incredibly hot to the touch and could burn or scald the installer.

Safety in hand In order to help overcome such an issue, it is wise to ensure that appropriate safety gloves, which guard against the effects of heat, are worn for the task in question, providing added protection for the hands and wrists. When working in tight spaces, where the potential risk of injury is increased, it may also be worth investing in a heat resistant sleeve, which can be worn in addition to safety gloves. Where safety gloves are concerned, it is worth investing in a pair of good quality, close fitting gloves that will protect the user without hindering levels of dexterity. Specialist safety gloves are available that combine heat resistant technology with a high level of cut resistance too,

ensuring all round safety in all manner of situations.

A cut above Ensuring adequate cut protection, when it comes to safety gloves at least, is another area in which attention should be paid, especially when handling pipes or equipment with sharp ends that could puncture gloves that do not feature this level of protection. Considering the level of risks that can be encountered on a day-to-day basis, PPE should always be part of the plumber’s ‘kit’ – in the same way that the van and toolbag will be stocked with everything needed to carry out a job– full PPE, comprising gloves, face mask, eye and ear protection, should always be made available too. For the most part, PPE is normally available from the merchant and so can easily be purchased at the same time as boilers, heating spares, pipes and tools. With that in mind, Graham Plumbers Merchant carries a full range of NOVIPro PPE that is designed specifically with the needs of the plumber in mind – and of course, for those unsure as to what is required, Graham is on hand to provide help and guidance where needed. PHAM NEWS ENQUIRY No.

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Laser level holds the line Makita’s new self levelling cross line and 4-point dot laser provides everything needed for accurate, onsite installation. With strong line visibility, up to 15m for interiors, the SK103PZ can reach up to 60m where the laser beams can be picked up by a hand-held detector, even in very bright conditions. Selecting pulse function for external use with detector also extends battery life. The laser will establish ENQUIRY

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levels, even if the body is 5° out of shape. Outside of this range, the laser will not function and a warning light shows. Once level, the pendulum can be locked to avoid damage should the unit be moved.

A simple fingertip button on the top of the laser body selects operating mode: horizontal line; vertical line or four spots; or all-mode operation. Line and point accuracy at 5m distance is +/1.5mm and plumbing point and horizontal line at 10m is +/-3mm. The self-levelling lock can be switched off so that the laser can be projected at any angle, which is a valuable function for accurate tiling. PHAM NEWS ENQUIRY No.

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October 2015

Tools & Workwear 67 Get on trend with the Scruffs line-up

Winter-ready wear With the cold and wet weather soon to take a grip on the nation, Blåkläder, the Swedish workwear manufacturer, is highlighting its range of winter clothing. It offers a variety of wind and waterproof tops and bottoms, including jackets that have been designed using three layers, including a heat insulated lining, membrane, and outer shell. The insulation keeps in the warmth while the membrane acts as a wind and waterproof layer. The outer fabric keeps it dry on the outside. The lined winter trousers complement the winter jacket. They are guaranteed to keep the wearer warm and dry, including through sleet and snow. The trousers are made of a wind and waterproof material with taped seams. The company offers a lifetime warranty on all of its seams, meaning if during the useful lifetime of a garment a seam should fail, Blåkläder will repair or replace it free of charge. www.blaklader.com

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Secure storage Commercial van accessories manufacturer Van Guard has unveiled its sleek new Tool Store. Incorporating improved design features in response to customer feedback, the new Tool Store comes in three sizes and has fewer rivets, an improved locking mechanism and a sleek new look. National Sales Manager Chris Angel says: “Tweaks,

such as the introduction of little rubber stoppers to ensure that the lid fits securely, although relatively minor, demonstrate how every detail has been considered. We are confident that our Tool Store will be very popular. Not only is it a better product, but we can now offer it at a better price.” PHAM NEWS ENQUIRY No.

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Rotary hammer makes light work The AC Brushless Motor Rotary Hammer series from Hitachi is for drilling larger holes. The power tool uses maintenance free brushless motors and an optimised hammer mechanism for fast drilling speeds and high demolition performance. The DH40MEY, DH45ME and DH52ME Hammers feature constant speed control technology to make sure no demolition power is lost under load, and the continuous operation function keeps the tools running even when the trigger has been released, making for easier chiselling. Drill bits can be mounted

with a single push and the variable speed control can be changed at the touch of a button. The large trigger and mode select switch are easily accessible too. The Rotary Demolition Hammers also feature a rugged aluminium housing, making them suitable for those tough demolition and material removal jobs. These mains powered tools provide high drilling performance, even with extension cables, and they are compatible with

petrol generators, thanks to Hitachi’s compact and high efficiency inverter circuit.

All of the hammers feature a low vibration rear handle and, in addition, the DH40MEY version incorporates Hitachi’s User Vibration Protection (UVP) system to minimize vibration and increase operator comfort and safety. PHAM NEWS ENQUIRY No.

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Supply chain partner, FWB, has expanded its PPE and workwear range with the introduction of the Scruffs brand to its line-up. The comprehensive range is said to combine comfort, style, safety, and durability. Having analysed its customers’ purchases over an 18 month period, FWB worked alongside the Scruffs team to create a specially selected collection of clothing, footwear and accessories. Commenting on the new range, FWB’s Mark Johnson,

Category Manager for PPE & Workwear, says: “As a business FWB is always seeking to bring innovation to its customers. This, combined with the fact that we’ve seen a growing demand for ‘trendy’ work clothes, led to the inclusion of these stylish options and the expansion of our workwear range. The wellknown Scruffs brand ticks all the boxes. If you look and feel good at work, you’re likely to be more productive.” For more information on the range of workwear and PPE products available from FWB, enter the number below on the freepost reader enquiry and registration card inside this month’s issue. PHAM NEWS ENQUIRY No.

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www.fwb.co.uk/scruffs

All in the knees Hyde has added the ToughBuilt kneepads to its range, now offering a two-in-one solution that is suitable for work both indoors and out. The ToughBuilt 2in1 product has a rugged, shatter resistant plastic that stands up to rough terrain. When removed, the hard shells reveal thick moulded pads made with soft, durable foam to keep delicate surfaces scratch free. Designed for extra user comfort, the pads can

be worn under or over trousers and secured with a single elastic strap which hugs the calf, avoiding bunching at the knee. PHAM ENQUIRY No.

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68 TOOLS & Workwear

Quality and protection combined with comfort Good workwear should help to protect the user, but there’s no reason why safety and durability should compromise on comfort and style. Maurice Morton, Sales and Marketing Director at Dickies, provides an overview of the kind of products that can only enhance the working day.

s a plumber, you need to be able to rely on your workwear clothing for comfort, durability and protection. Our PPE products are designed to offer maximum protection while also maintaining comfort. The range includes: gloves, knee pads, goggles, helmets, bump caps, safety spectacles, ear defenders, respirators and safety footwear. We cannot work without our hands. Injuries to the hand mean the loss of a valuable, skilled employee and a significant knock-on increase in costs. Serious hand accidents may even lead to the end of a career and having to live with a debilitating injury and financial penalties on the part of the employer. Consequential unwanted negative publicity can put a company’s reputation at stake. We’ve recently developed a new range of safety gloves, including Impact gloves, with a glove to suit the most demanding of

Impact gloves help to avoid breaks and bruises

environments and tasks. The Dickies glove range is intended to offer something across a wide range of sectors and are manufactured from a range of carefully selected materials, all combining to provide optimum safety, comfort and dexterity.

BRUSHLESS: GIVING YOU MORE EXTENDED LIFE OF TOOLS & BATTERIES LESS MAINTENANCE MORE POWER & RUNTIME BTP141

DGA505/455

DHR242 / DHR243

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DGA504/454 DJV181

DHP480

DJV182 DHP459 DHS680 DDF480

DFS452

Metacarpal injuries are common when the worker’s hand slips and the back of the hand hits another object, severely bruising or even breaking the small bones in the back of the hand. To minimise this, our Impact gloves have shock-absorbing TPR (Thermal Plastic Rubber) ergonomically added as an exoskeleton to the back of the glove and knuckle areas to minimise bruising and breaks. Likewise the same TPR is added to the fingers and thumbs to provide protection against pinching and impact bruising. Depending upon the intended use of the glove, padding and shock absorbent material, or Duraclad Rope Channel reinforcement, can be added to the palm. Other materials, such as foam nitrile, allow for an excellent grip. An EN 388 cut level 5 knit (ANSI/ISEA Level 4) can provide additional protection. Waterproof variants are also available, as is a patented Diamond clad Silicone fused palm, for the ultimate grip on wet and oily objects. High visibility options are also available in the range. The comfort of the Impact gloves is immediately apparent when trying them on. They are highly engineered, ergonomically designed items with multi measurement points, and when using the specially designed TPR Cuff puller tab in some variants, the embracing Tricot or Cut Resistant liner welcomes the hand. Some models have an adjustable Teflon treated Neoprene cuff or the Teflon treated synthetic suede fourchette. These gloves not only make the job safer but also make it easier.

Bottom line The most important element of any item of working apparel is its comfort and durability. Dickies Eisenhower Max trousers feature a new style of Cordura kneepads and trims, which not only look good, but deliver high performance. Cordura is also used on the hem guard to minimise wear and tear. The fit of the Max trouser is the same comfortable lower rise as the Redhawk Pro. Triple stitched seams ensure extra strength to high stress areas and top loading kneepad pockets make kneepad insertion easy whilst

DTW281 DTS141

DTD129

DTD147

DDF459

DTD148 DDF481

3.0Ah 22 minute charge time

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Cordura adds extra durability to trousers

working. Reflective piping adds a stylish detail, which also brings it in line with the other new collections.

Best foot forward Comfort is especially important with regards to safety footwear, more so when you consider that most tradesmen could spend up to nine hours a day working in their footwear. So any safety footwear not only has to be comfortable and provide support to the wearer’s foot but also be strong enough to withstand the rigours of the modern working environment. Over the past couple of years the main trend has been for safety footwear to become lighter in weight and more fashionable, which really started with the use of injected PU sole units. The introduction of composite toecaps and composite material mid-plates has accelerated this demand. Other recent market trends is for safety footwear to look more casual and the need for the upper profile of safety footwear to be lower. The problem with safety footwear is the requirement for a toecap, which creates a more rounded shape to the upper. Part of the solution is to reduce the shape of the upper profile by applying it lower into the sole unit. This allows for a lower profile footwear style, such as the Faxon Trainer. Quality of the workwear product is paramount and fabrics should be tested for resistance. If most of the range offered is manufactured overseas, we go to great lengths to ensure every batch of products meets rigorous specifications. An on-site laboratory is equipped to check almost all the items in the catalogue, and can even make sure colours match perfectly before fabric is used to make a new batch of clothes, from colour samples sent on-line for analysis. This is particularly important for corporate or team clothing where consistent colour match is essential. At Dickies we aim to continue to meet and exceed customer expectations on quality, safety and durability. We maintain a marketleading internal testing facility to verify the quality of our products, supported by third party testing when required, to ensure compliance with all applicable safety standards and European CE levels of certification. PHAM NEWS ENQUIRY No.

Good footwear combines strength with comfort

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October 2015

Tools & Workwear 69 Trousers stand up against the wear Snickers prides itself on pr o du c i ng t e c h n ic a l l y advanced garments, and its Next Generation range, which includes work trousers, underwent a test period that corresponds to some 400 weeks of hard, on-site use. This process included 50 test pilots, from craftsmen and electricians to plumbers and labourers, who tested more than 200 pairs of trousers under the toughest of working conditions. The result introduces a range of trouser families to suit differing trades as well as working environments and weather conditions.

Based on functionality and fabric, each is designed for different types of work. They include heavy-duty trousers for tough jobs, super-light trousers for hot conditions, all-round trousers for everyday work and high-tech trousers for fast-paced performance. The Reinforced Tough & Rough range includes heavy-duty work trousers combining a good fit with reinforced functionality. Designed for professionals relying on their gear in demanding environments, the fabric is a durable yet comfortable. The Ruff Work Denim line provides

Low vibration cutting power

the same benefits in a contemporary denim. Flexiwork trousers (pictured) benefit from stretch fabric and a body-mapped design. PHAM NEWS ENQUIRY No.

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Fein has revamped its MultiMaster tool to provide improved performance, comfort and safety. The latest version has 35% more power than its predecessor yet produces 70% less vibration and 50% less noise. Able to saw up to 35% faster than its predecessor, Fein claims it is also at least twice as fast as the most powerful competitor. The tool has been tested by sawing four square 8 x 2.5cm sections of beech using the saw blade supplied in each case. Depending on accessories and frequency, vibrations on the housing of the new MultiMaster are reduced by up to 70% compared with the previous model.

Reign in droppable items at height The new range of T-Reign Retractors and Cases from Securikey is specially designed for those working at height. The retractors secure work tools or items like mobile phones and radios, keeping them safe and within easy reach. The key component of the range is the rugged Kevlar cord, which offers four retraction forces depending on the weight of items being secured. On the large and extra large models the tether can be locked into position,

ensuring it remains at the desired length. There is also the ProCase which combines

Water pump pliers do more than grip Pliers specialist Knipex offers the Cobra QuickSet Water Pump Pliers, designed for the professional user. Said to be lighter than comparable pipe wrenches, these 250mm long Water Pump Pliers are described as having

enormous gripping capacity. The pliers feature a QuickSet function which combines the locking of the hinge bolt with an additional push function which makes it easier to work in confined and inaccessible areas. Using the QuickSet function is as easy as ‘open, push and grab’. Once the pliers have been put into place the gripping width of the pliers is fixed and can only be adjusted or released by pressing the QuickSet button again. To reactivate the sliding QuickSet function, the hinge bolt must be released by pressing the push button and the pliers must be completely opened again. PHAM NEWS ENQUIRY No.

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a protective thermoformed case with a retractable tether, safely securing items

while offering weather, water and impact resistant protection. The ProHolster and ProSheath Cases offer alternatives for those looking to secure a specific type of object. The ProHolster is designed for 2-way radios and GPS devices, whereas the ProSheath offers a fit for a variety of pliers, wire cutters and other similar-shaped tools. The Kevlar cord ensures items remain close at hand. PHAM NEWS ENQUIRY No.

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In most applications, the new MultiMaster achieves vibration class 0 (< 2.5m/sec). Another benefit of the revamped tool is that it has almost half the sound pressure level of the previous MultiMaster 250 model. The sound pressure level is in

PA, measured with the tool switched on at maximum speed without accessories. Manufactured from high quality components, the MultiMaster is made in Germany. PHAM NEWS ENQUIRY No.

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www.fein-uk.co.uk

Best foot forward The Site Flex is the new premium safety trainer from Plumbfix that combines style, comfort and strength using technology normally seen in sportswear while still benefiting from essential S1P safety features, including steel toe caps and midsoles. Available in black and a black/yellow combination, the trainer comes complete with an oil repellent and dual density shock absorbing sole. Its anti-slip properties provide added confidence when on site, while its wide fit and padded collar will keep feet comfortable throughout the day. www.plumbfix.com

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Tel: 02380 668833 info@dickiedyer.com

A N A B B I R K O C O M PA N Y

Dickie Dyer - an Abbirko Company Established in 1920, Abbirko were originally known as Abbott Birks & Co. Founded by Norman Birks, an RAF pilot during WW1, Abbott Birks & Co soon became a leading Manufacturer to the Plumbing and Heating Industry. In 1995, following new ownership, the business relocated its manufacturing to the South Coast of England, where it became known as Abbirko. Dickie Dyer was acquired by Abbirko in 2012 and offers a comprehensive portfolio, whilst priding themselves on a premium level of service including manufacturing, supply and fulfilment. All products are available through leading trade merchants across the UK.

www.dickiedyer.com ENQUIRY

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70 TOOLS & Workwear

Providing power to professionals Power tool manufacturer Makita has marked its centenary year with a range of 100 professional cordless power tools. We take a look at how the company’s battery-powered machines have evolved over the years and the success of the 18V lithium-ion battery.

ounded in 1915 as an electric motor specialist in Nagoya City, Japan, Makita now specialises in the design and manufacture of machines that meet the needs of many industries, from construction to all sectors of manufacturing. The UK subsidiary was established in 1972 and the Telford production facility was opened 20 years later. Today it employs more than 300 staff, producing more than 63,000 power tools every month, 80% of which are exported around the world. The world’s first rechargeable battery powered drill was launched in 1969 with the launch of the 650D, then nine years later the 6010D entered the market as the first NiCad battery-powered drill. In 1995 production started in China, with the first nickel metal hydride battery-powered cordless tools introduced by 1997. The next leap in battery science occurred in time to mark the company’s 90th

Since the launch of lithium-ion powered cordless tools, the 18V platform has featured increasing torque outputs from tools continually reducing in overall weight and size with consistently longer battery life. The latest development is the twin-18V concept where two 18V lithium-ion batteries are employed to power one tool and deliver 36V of power.

Top to bottom

Makita’s 100 cordless power tool range designed for professional users

anniversary, with the introduction of the lithium-ion battery and lithium-ion has proved to be the cornerstone of the business’s growth over the past decade. In the UK, the Makita range of tools powered by the most popular

18V lithium-ion battery has reached over 100 different products under a single battery. This means that it’s possible for a Makita power tool owner to use only one 18V lithiumion battery to power a hundred different products.

The ‘100 professional cordless power tool range’ includes just about every type of power tool, from entry level drill drivers and impact tools, to screwdrivers, staplers, planers, circular saws, sanders, grinders, vibrating tools, steel cutters, blowers/vacs, radios, torches, vacuum cleaners and even a coffee maker. Makita’s lithium-ion batteries are also used to power heated jackets for winter warmth!

Away from the professional cordless power tool range, the 18V lithium-ion battery has been used to win the Watercraft Makita Cordless Canoe Challenge for battery powered river craft; it has been used to power the fastest UK motorbike travelling at up to 186mph in just seven seconds; to deliver added power to a unique Makita branded bicycle and even power the smallest vehicle in the world, built for BBC’s Top Gear. PHAM NEWS ENQUIRY No.

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www.makitauk.com

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Tools & Workwear 71 How to avoid costly drilling mistakes Wireless charging The PS 50 Multidetector is a tough new tool from Hilti which is designed to provide users with a comprehensive insight into objects located in walls and floors. The system quickly detects and classifies many different objects – including ferrous and non-ferrous metal, live wires, plastic pipes, underfloor heating pipes and other things like wood and cavities – in

Designed to add peace of mind prior to drilling, coring, sawing or slitting, especially when original plans are not available, a built-in display and easy to use navigation menu enable the straightforward location and identification of objects. The approximate depth at which they are embedded is also confirmed. a variety of base materials such as hardened or fresh

concrete, drywall hollow brick.

and

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Pads take it easy on your knees Redbacks is the name of a non-foam based, pocketed safety kneepad which maintains its maximum cushioning effect throughout consecutive or prolonged use. According to the manufacturer, they can help prevent down time and subsequent loss of earnings through knee injury in the workplace. Cliff Lockyer, CEO of Daventry-based Redbacks

Cushioning, says: “Based on the fact that there are currently over 104,000 annually registered knee replacement operations in the UK alone, 50% of which are accredited to occupational hazards, in the next 10 years the total figure will exceed over a million people in the UK, many of whom will have damaged knees through inadequate protection whilst kneeling.”

The kneepads feature a soft and flexible TPE (Thermo Plastic Elastomer) leafspring set within a honeycomb matrix. The ‘Redbacks Cushioning Technology’ distributes body weight evenly, elevating the knees to relieve back pain and reduce pressure on knee, leg, ankle and foot joints, whilst minimising the risk

of possible injury from sharp or penetrating objects. PHAM NEWS ENQUIRY No.

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keeps the power on

A wireless charging system developed by Bosch enables power tool users to keep the battery topped up while using it. The system uses inductive energy transfer, similar in principle to that of a contactless toothbrush charging station. Aimed at professionals operating in fixed locations, the idea is that whenever the tool is not being used it should be placed on the charging unit in the user’s work station. Tools can be left on the charger indefinitely or placed there for just a few minutes at a time between jobs. While the system’s main benefit is that jobs are never interrupted or delayed by lack of charge or the search for a charged-up replacement battery, savings are also made on battery costs, as only one is needed for the tool. The ‘smart’ system

detects the battery state and selects the optimum charging mode so there is no risk of overcharging. PHAM NEWS ENQUIRY No.

165

www.bosch.com

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72 MERCHANT & Distributor News Brand launch for Lambeth outlet now open on Sunday East of England Timber and builders merchant Ridgeons in the East of England has unveiled its new brand for heating and plumbing, PlumbStock. The 100 year old business will add the new PlumbStock brand to its group of companies, with the first branches opening in Hitchin, St Neots and Diss inside existing Ridgeons outlets. Spearheaded by the Head of Plumbing, Heating and Sanitaryware (PHS), Pete Diamant, Ridgeons’ new PlumbStock brand is aimed at plumbing and heating engineers and complements the existing builders merchant offering. The merchant anticipates that it will have a network of 12 infill and two new standalone branches by the end of 2015. This will complement a greater presence within the existing Ridgeons stores and follows the longer term plan of creating a branch network of over 40 PlumbStock branded sites by the end of 2018. This expansion would create as many as 120 new jobs

Pimlico Plumbing & Heating Merchants (PPHM) will open seven days a week from October to meet demand from tradespeople across London. In addition to opening Monday to Friday 6.30am to 7pm and Saturday 7am to 5pm, from the start of October, Lambeth-based PPHM will be open between 7am and 5pm on Sundays. The seven-day opening is in response to trade demand for a Sunday service, which is not common within the capital.

across the East of England. Pete Diamant comments: “The Ridgeons brand is synonymous with heavyside materials and in some cases wouldn’t be the automatic choice for plumbing and heating engineers – despite our existing heating and plumbing centres having expert knowledge and market experience. We wanted to create a dedicated brand within our Group that would resonate with the heating and plumbing market by using a brand name that clearly indicates our commitment to stock availability.”

Launched a year ago, the merchants in Sail Street, SE11, which operates a trade-only customer policy, has expanded its workforce and premises and introduced a London-wide

New look at PJH CPS’s 300th branch PJH, the supplier of bathrooms and kitchens, has introduced a new look to its branding, to be rolled out across all of the company’s communications in the coming months, from its enhanced on-line presence through to its vehicle livery. Commenting on the move, Andrew Yates, CEO of PJH, says: “Our detailed research has helped us understand how important working together is with our customers. As a result we are building on this approach and defining our attitude and culture to ensure we remain a leading supplier in what is an increasingly competitive market.” The new PJH brand logo takes on a completely different look, softer and more contemporary, aiming to appeal to a wider audience through both its new brand values and distinct, colourful design.

Service in Swansea and Leamington Spa Broadening its number of branches located throughout the UK, Graham Plumbers’ Merchant has opened new branches in Swansea and Leamington Spa this summer. The new Swansea Graham branch, which is hosted within an existing Jewson branch, opened in August. Speaking about the new branch in Swansea, Graham Area Director Lee Cattermole says: “We managed to get the branch

open and trading within 10 weeks, so when you take

into account the amount of work required, it highlights

to me the importance of having a plan, working as a team and making sure the communication between all departments is ‘hard core’.” The Swansea branch is in Beaufort Road on the Plasmarl Industrial Estate (SA6 8HQ). Shortly after the Swansea opening, the Leamington Spa branch, also hosted within an existing Jewson branch, opened at the start of this month and is located in Rugby Road (CV32 6AR).

Underfloor Heating Store acquired Travis Perkins has acquired a majority stake in The Underfloor Heating Store, an online retailer of electric and water UFH systems and associated products for the consumer market. Set up in 2008 by brothers Michael and Steven Lewis, it has experienced rapid growth since inception, being named in the 2013 Sunday Times Virgin Fast Track 100 for Britain’s fastest growing private companies. The company will become part of Travis Perkins’ Sustainable Building Solutions (SBS) and, alongside existing Group business Solfex, will enable SBS to become an integrated distributor of renewables and energy-efficient heating products. Michael and Steven will remain with the company and continue to drive the business forward as part of the Group.

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delivery service. Employing six people, the operation is currently recruiting for additional counter and back office assistants and is also investigating additional premises.

Within six months of opening, the company added an additional floor to its premises in Lambeth to increase its stock holding as well as introduced its delivery service. Operating with a fleet of two vans and motorcycles, the delivery service enables tradespeople to order and receive products and equipment without leaving the job they’re working on and allows them to enjoy efficiency gains by avoiding unnecessary trips across London.

Celebrating the opening of its 300th trade outlet, City Plumbing Supplies (CPS) has cut the ribbon at its new Durham branch. Branch staff at the new CPS Durham kicked off the celebration with help from CPS sponsored Durham City FC player Nicky Allen, alongside local plumbing and heating installers. The new CPS branch, located on the Abbey Road Retail & Business Park, has created four new jobs in

the local area and includes a bathroom showroom and also a dedicated City Heating Spares counter. John Frost, Managing Director of CPS, attended the opening ceremony and said: “This is a momentous occasion for CPS and represents a huge achievement for colleagues based right across the UK. We’re thrilled to name Durham as our 300th branch and hope customers enjoy access to the new facility and the many services it offers.”

Catalogue for fast mail order delivery Mail order specialist for the plumbing, heating and gas supply industry, BES, has launched its new and improved catalogue. Commenting on the new publication, John Quigley, Marketing Manager for BES, says: “Even though we have added even more products to our range, our delivery service maintains superb standards. For instance if you order by 6pm in Aberdeen you will get it next day. What’s more if you

spend over £40, delivery is free. For over 40 years our customers have relied on us to deliver excellence, which is why the BES catalogue is the essential must-have tool to own.” BES offers a rapid selection and dispatch, with over 15,000 product lines available next-day from its 77,000ft2 warehouse in Birmingham. The new catalogue can be requested by telephoning 0800 80 10 90 or by visiting www.bes.co.uk

01/10/2015 11:11

October 2015

ELECTRIC Heating 73

Time to rethink storage heating Despite the widespread belief that electric heating systems are expensive to operate, innovation in this field has meant there are a number of energy efficient products on the market. Chris Stammers, Marketing Director at Dimplex, shows how to take advantage of this technology.

The Department for Energy & Climate Change’s 2013 Energy Housing Factfile, which looks at 40 years of energy use in our homes, highlights this lack of understanding. Despite continued focus on reducing gas bills to cut household bills, the same emphasis is not placed on reducing electricity consumption – as demonstrated by some worrying usage habits. For example, households use washing machines an average of 5.5 times per week – but only a quarter of those wash at 30°C. More than 80% of all washes are dried in a tumble dryer – all year round, even when they could be dried outside – and households use nearly double the amount of energy using dishwashers than they do washing clothes. Standby appliances are also an issue. These can amount to 16% of a household’s total power demand, and modems and routers, often left on 24/7, have the highest standby use amongst ICT equipment – around double the next highest device. The truth is that the average household will spend far more on ‘other electric appliances’ than they will on electric heating, even if it is their main heating system – and the gap is only set to widen in the future. According to the Housing Energy Fact File, the total cost of running household appliances such as the washing machine, tumble dryer, fridge freezer, TV and lighting costs the average household up to £534 per year – or £44.50 per month. Electric heating meanwhile, using an economy 7 tariff and a representative combination of Dimplex Quantum heaters and electric panel convector heaters, would cost just £455 per year for a two-bedroom flat (65m2) refurbished to typical 1990s Building Regs standard, according to independent calculations using SAP 2012. That works out at less than £38 per month.

Off-peak savings With these figures in mind, one of the biggest ways in which installers can reap the benefits of electric heating is in the replacement of outdated electric storage heaters. Up to two million homes are believed to be heated by inefficient storage appliances, and with our Quantum system in particular, contractors have access to a modern, energy efficient replacement. When replacing storage heaters installers need to understand the lifestyle of the users. Incorrect specification is the number one reason why users would find their electric heating bills disproportionately expensive – and is undoubtedly a contributing factor to the negative perception many people still have. Some manufacturers will state that direct acting electric heaters, commonly referred to as electric radiators,

A combination of Dimplex Quantum heaters and electric panel convector heaters would cost around £455 per year for a flat

aluminium radiators or panel heaters, are the ideal replacement for storage heaters. This is not always the case – and contractors must recognise this. Whilst direct acting heating is undoubtedly the best option for some rooms, unless the property is extremely small and is exceptionally well insulated it is only one part of a whole house solution. Those users who spend most of the day at home will always find it cheaper to have a combination of off-peak heaters with direct acting appliances – that means pairing modern appliances like the Quantum off-peak system with our intelligent Q-Rad electric radiator. The evidence is supported by an independent assessment using SAP 2012, which shows that the Quantum combined with panel convector heaters can deliver significant running cost savings when compared with other electric heating systems. In fact, the assessment shows that it can reduce running costs by up 27%, saving up to £400 a year, when compared with a standard storage heater system. When compared with an electric convector or radiator system, Quantum can reduce running costs by up to 47%, saving homeowners up to £975 per year.

Case study When Gemma Hayward and her husband, Daniel, purchased their three bedroom home, they began what would be a four month project to refurbish the property. Located in the village of Compton Dando near Bristol, the home had previously been heated by outdated electric storage heating. The refurbishment gave the couple the opportunity to look at a more cost effective solution to heat their new home. Electrical contractors Emmdee Electrical Services, who worked alongside the couple throughout their refurbishment, recommended the Quantum system. The intelligent heating system gives users the chance to store lower cost energy during off-peak periods, while still providing highly controllable heat when it’s needed. “The installers at Emmdee Electrical Services advised us that Quantum would be the most cost effective option to go for,” says Gemma. “Not only was it more efficient, it also seemed to be easy to operate and maintain – all of which were important factors for us.” The Quantum system was considered to be the ideal replacement for the out-dated storage heaters as it is highly controllable and provides heat on demand, whilst still being able to take advantage of economy 7 off-peak tariffs. Each heater is fitted with an intelligent controller which monitors the users’ heating habits and provides easy operation at the touch of a button. Emmdee Electrical Services installed

six Quantum heaters, as well as a Dimplex electric towel rail in the bathroom. It is too early for the Haywards to calculate the impact that the new system has had on their energy bills, but an independent assessment of the Quantum system has shown that it is up to 27% cheaper to run than a standard storage heater system.

Simple solution Lee Bignell at Emmdee Electrical Services comments: “Dimplex Quantum is a true standout product. It is unique because it allows users to store energy during cheaper, offpeak periods and use it when it’s needed – day or night. This means it saves our customers money on their heating bills, but also keeps them warm when they need heat. The simplicity of its controls is also a major factor for so many of our customers.” www.dimplex.co.uk

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View below details on our core ranges of thermostats and controls CAPILLARY CONTROLS: GTL: Universal control or limiter Minus 35 to 350 Deg C range 20A - 250V Available with auto or manual reset Ideal for Industrial and domestic water heating applications

CAPILLARY CONTROLS: BBSC: Capillary Combistat with built in control and secondary safety cut out Minus 35 to 120 Deg C range 20A - 250V Ideal for Domestic and low temperature Industrial water heating applications

PLUG IN ROD THERMOSTATS: TSE/TSR: Rod combination thermostat with built in control and secondary safety 0 to 65 Deg C range 16A - 250V Available with auto or manual reset Ideal for domestic hot water heating applications for unvented systems

ROD THERMOSTATS: TSD/TSDH/TSDR: TSDR Rod thermostat available with safety cutout for domestic, vented hot water heating applications TSD/TSDH Rod thermostat with no safety cutout. Ideal for high temperature industrial water heating applications 16 - 20A Available for horizontal and vertical fitting.

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t is estimated that some 3.9 million homes in Britain rely on heating fuels other than mains gas to heat their homes. Many of these homes still rely on outdated heating systems, whether storage heating, coal fires or inefficient oil boilers, which continue to hit fuel poor households in the pocket. With millions of off-gas homes looking for a more cost-efficient heating Chris Stammers, Marketing source, it provides a huge Director at Dimplex opportunity for installers. The common misconception about the cost of electric heating is not surprising when you consider the poor level of understanding about how much energy different electrical appliances use – and how much they cost to run.

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74 ELECTRIC Heating

Switching on to the benefits of electricity As technology in electric heating advances, the range of products available to provide a lower cost, energy efficient solution is growing. Tom Emson, Product Marketing Manager at Vent-Axia, looks at the recent developments and some of the options on the market.

lectric heating continues Towel rails are traditionally marketed to homeowners for their aesthetics rather than so evolve. Since 2000 with efficiency. However, the next generation the introduction of Part L of heated towel rails now quickly and ‘Conservation of Fuel and Power’ efficiently warm and dry towels while there have been major changes to the adding to the overall style, temperature UK’s heating industry. The legislation and comfort of a room. For instance, our has been a driving force behind new wide range of towel rails features high energy efficient product development quality white or chrome finishes with ten to lower carbon emissions and meet different models, split into flat, curved UK carbon targets. and designer styles, allowing customers As homes become more air tight to choose exactly the right towel rails to and well insulated, electric heating suit their individual home. is increasingly seen as a cost effective alternative with a range of options In control that includes towel rails, aluminium But it is control that is central to the range, radiators and underfloor heating. with the series featuring an optional Using electricity as a fuel makes this advanced controller offering five heat technology ideal for rural households outputs. Providing an eco-mode ideal for without a gas supply. With low capital use when drying towels to ensure minimal and installation costs, electric heating energy use, the controller turns the rail offers an affordable solution for on full power for 30 minutes and then homeowners. Almost maintenance reduces the output to the user setting for free, with no moving parts, electric a further 90 minutes, before turning the heating also offers households the towel rail off. Households therefore have comfort of not having to worry about warm dry towels without wasting energy, costly annual boiler checks. bringing greater comfort to the towel user Ultimately, as we move towards a but also adding to the overall temperature An electrically heated towel rail dedecarbonised energy supply, electric and comfort of the room. livers on efficiency and aesthetics heating will become the heating Electric radiators have many benefits. technology of choice. Manufacturers like Vent-Axia have They cause little installation disruption for any household already prepared for this transition by offering products since they don’t require the pipework needed by traditional that will meet market needs. boiler heating systems. Meanwhile, for landlords electric What is key to this next generation of electric heating heating means they do not have to worry about costly annual is not only do these products offer greater flexibility to boiler gas safety checks, which at approximately £75 per year households, since they quickly warm a room to provide can add up over the lifetime of a product, saving hundreds almost instant comfort, but technological developments of pounds in reduced maintenance costs. The flexibility of electric radiators is also an added financial now mean their accurate controls ensure they are more bonus since heaters can be installed almost anywhere in energy efficient than ever before. Households can now expect improved efficiency and a room as stand-alone units or as larger systems allowing control across a wide range of electric heating technology. households to meet their individual comfort and budget needs.

Finesse of installing instant warmth Providing the comfort of central heating without the need to be plumbed in is Myson’s Finesse electric radiator range. Finesse is suitable for installation in properties without plumbing for central systems, especially as a replacement for storage heaters as part of a refurbishment project. Made from high quality steel, Finesse is manufactured to the same standards as Myson’s flagship Premier range at its UK facility in Gateshead. The Finesse electric combines both radiant and convection heat to deliver instant warmth, which is controlled by a sleek control panel. Featuring a precision electronic thermostat with frost protection, the Finesse is filled with vegetable oil to provide

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maximum control with minimum energy consumption. The Finesse can be linked to a radio frequency programmer via a wireless wall receiver, so that it can be operated on a timed basis to provide warmth when it is needed most in order to avoid wasting energy. “As an electric model, the Myson Finesse delivers energy efficient comfort heating without being reliant on a central heating system,” says Kelly Smith, Myson Product Manager. “This makes it ideal for use in social housing applications and a first choice for refurbishments. Producing this in the UK means that it will have highly dependable lead times and deliveries, and a lower carbon footprint.” ENQUIRY No. www.myson.co.uk 167

Opal Aluminium Radiators from Vent-Axia feature a digitally controlled thermostat and a slim, stylish design

New advanced electric heating systems also incorporate highly sensitive, integral thermostatic controls. For instance, our range of energy efficient Opal Aluminium Radiators, featuring a digitally controlled thermostat, represent this new generation of electric heating technology – slim and stylish in design and offering controllable comfort. Featuring controllers that are fully programmable, this type of electric heating system offers closer energy management, thus saving money for the homeowner. This type of electric radiator also features on-board energy monitors. These monitors allow occupiers to see exactly how much energy is being used to heat a room, and thus make an informed decision on thermal comfort. Easy to operate, the radiators come with seven heating schedules and three temperature settings for comfort, economy and frost protection, allowing homeowners to manage the warmth in their homes to meet their needs.

Underfloor edge Advances in technology also mean electric underfloor heating is set to grow in popularity. Manufacturers have been developing systems that meet the comfort needs of households and energy efficiency demands of legislation. Electric underfloor heating already has many recognised advantages. On the aesthetic side it is invisible and gives households the freedom to place furniture where they like. Meanwhile, using the large surface area of a home’s floor to heat a room allows the low temperature radiant heat to provide evenly distributed warmth, giving much higher levels of comfort when compared to other more traditional methods. Using this method the thermal output is 2-3°C lower than using a convection based system where the heat will collect close to the ceiling, thus saving 5-10% of the running cost while eliminating draughts or cold spots in the room. The flexibility of electric underfloor heating is an added financial bonus since it can be installed one room at a time, allowing households to meet their individual comfort and budget needs, adding further rooms as finances allow. Accurate controls ensure underfloor heating is more energy efficient than ever before. For instance, our Bluethermal underfloor heating system includes a heating thermostat controller that monitors both the floor and air temperature. This allows customers to gain maximum control over their environment by allowing them to set the thermostat at either the ideal floor or air temperature depending on the room. As we move towards a decarbonised energy supply, electric heating is set to become the heating solution of choice. Already boasting improved efficiency and control, electric heating offers contractors a technology that promises customers the control, comfort and style that households desire. www.vent-axia.com

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ELECTRIC Heating 75 Smart way to save energy Underfloor heating mat is easy to lay Midlands-based electrical heating specialist Ecolec has launched a new wireless, remotely controlled smart controller that allows the user to control temperature and heating in up to 10 separate zones. The Ecolec Multiple Zone Gateway is connected via a network cable to a home or office internet router. Programming and control is then available using a PC, tablet, or mobile device with a PC app, browser or mobile app via the internet. The signals between the Gateway, thermostats and heaters are all wireless. MD Chandru Ray is excited about the potential of the new control system: “It offers precise control over electric heating systems,” he says. “For those who are technically minded,

when using the system on multiple devices, there is no need to upload the settings to a central server – this is the case with slightly similar systems from competitors and this can cause huge frustration if you forget. We’ve designed the system to be as simple as possible whilst offering fairly complex options – with up to ten individual zones controlled.” One potential novel use for the new system could be for a small ten bedroom hotel – allowing the owner to control the temperature remotely from outside the bedroom, to optimise the use of the heating system depending on whether the rooms are occupied or not. Ecolec says that the Multiple Zone Gateway provides a great way to

Quick to fit space saving solution As the name implies, the Slim Jim electric boiler from the Electric Heating Company (EHC) has a compact design and is said to be ideal for applications such as apartments, domestic dwellings, holiday homes and light commercial properties. The fully controllable electric flow boiler helps to maximise cupboard space and comes in a range of outputs: 4, 7, 10, 12, and 14.4kW. It can be installed as a conventional sealed system, comprising circulating pump and sealed system kit (also available from EHC) as well as an openvented system. A typical heating installation would comprise the Slim Jim boiler complete with standard wet system radiators, thermostatic valves, programmer and room thermostat. EHC now offers pre-plumbed cylinder packs with the Slim Jim boiler. The stainless steel unvented cylinders, claimed to save up to 70% on installation time, incorporate pre-wired controls, automatic by-pass, auto air vent, wiring centre, combination valve, temperature and pressure relief valve, tundish, 2x2 port valves, filling loop, and circulating pump. Designed with the busy installer in mind, all plumbing and electrical connections are prepared for an instant fit. www.electric-heatingcompany.co.uk

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reduce energy costs as it provides heating to occupied rooms while leaving unoccupied ones at a far lower temperature to take the chill off the rooms only. PHAM NEWS ENQUIRY No.

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Suitable for both new build and refurbishment projects, the StickyMat underfloor heating system from Warmup uses a 1.8mm pre-paced wire with tough fluoropolymer coatings which provide inner and outer insulation for even surface heat distribution. The system is available in a choice of 150 and 200W/m2 heat outputs and 13 different sizes. There are also two installation options: either laying a thin, self-levelling screed over the mat and leaving it to dry or putting down a full bed of flexible tile adhesive directly over the mat and laying the floor tiles. StickyMat comes with full technical support and a lifetime warranty.

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www.warmup.co.uk

If you are going to GET an electric flow boiler... GET one with an A rated pump and by-pass fitted so connection to radiators is simple... GET a modulating boiler for efficiency and long life... GET one you can connect to a sealed system or a vented system so you can choose where to site the filling loop and expansion vessel ... GET one with overheat and dry run protection that is independently assessed and CE marked...

GET the electric flow boiler from...

Advance Appliances Ltd Unit 4, Coppice Side Ind Est, Brownhills, Walsall, WS8 7EX Telephone: 01543 377723 Fax: 01543 360620 E-mail: sales@advanceappliances.co.uk

www.advanceappliances.co.uk

eGlow

‘A’ rated pump Modulating boiler Connects to a sealed system or a vented system Overheat and dry run protection CE marked

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76 ELECTRIC Heating

Plug into the latest technology Modern electric heating systems, with digitally controlled thermostats, could provide a good heating solution for many more properties. Neil Birdsall from electrical wholesaler YESSS Electrical discusses the potential to help customers reduce their fuel bills.

ecent figures from comparison service uSwitch.com have highlighted that the average annual saving received by consumers swapping energy tariffs has risen to £228. This has risen rapidly from £138 back in 2012. These figures alone show how savvy consumers are becoming when shopping around looking for the best deal possible. It is therefore equally important that installers are equipped to unlock further potential reductions when assessing their customers’ current heating systems. Equally as important is the type of energy consumers are now receiving. Recent figures from DECC show that the number of houses using electricity to heat them is on the rise. This change can be attributed to the preference in new build properties for electricity over gas systems and, as with many of these trends, this is beginning to be replicated in the refurbishment market. With the winter months fast approaching, homeowners will use 60% of their annual energy bill heating their houses during the colder months. Giving customers the opportunity to access real-time information on how much energy they are consuming, and

dioxide a year through the installation of a new thermostat and, by turning down room temperatures by just one degree, save a further £75. What’s more, these changes can be made with minimal disruption.

Expert advice

The Rointe Kyros Low Consumption electric radiator comes with digital control

more importantly how much this is costing them, is a very useful tool, and installers can maximise this by promoting the use of smart meters. A recent survey showed that 64% of smart meter users saved up to £75 per year on their energy bills. A further money saving incentive which needs to be communicated to customers is the benefit of switching to electronic thermostats and radiators that feature built-in thermostatic controls. A typical three bedroom semi-detached property can save up to £150 and 630kg of carbon

With so many products currently available, and new products constantly coming to market, installers should ensure customers are given as much knowledge as possible in order to make decisions that could make a difference to their energy consumption. Allowing customers the opportunity to save energy will not only save money, but will also improve overall customer satisfaction. Demonstrating savings to customers in real terms can make them understand quickly the benefits of adopting these new technologies and products. Likewise, demonstrating how all those technologies can interlink to provide them an end solution designed to save more energy and money means they are able to see the bigger picture and all possibilities. For those customers who are in the market for a system upgrade, switching from a ‘wet’ heating system using hot water pumped

round the house to a modern completely electric system can further reduce energy costs and overall usage. With insulation improving and homes becoming increasingly airtight, homeowners’ heating demands are changing. The versatility of electric heating means that systems can meet end users’ comfort and budgetary requirements. An extra benefit of installing electric radiators is that they can be used almost anywhere in a room and come in a range of sizes to suit, and, importantly for installers and homeowners alike, can be fitted and working within a matter of minutes. Installers can also leave customers safe in the knowledge that gone are the days of the expensive annual boiler inspection and with a simpler electronic system, maintenance is much easier. With modern electric radiators featuring digitally controlled thermostats accurate to within 1°C, electric heating can quickly respond to maintain constant room temperature, reducing the overheating of rooms and limit the unnecessary consumption of energy. PHAM NEWS ENQUIRY No. 172 www.yesss.co.uk

The Smart choice for the Smart Home Electric Combination Radiators The unique range of Combination Electric Radiators from EHC provide a cost effective, energy efficient solution for all hard to heat situations. They are suitable as an easy-to-install complete central heating system and are also ideal for conservatories, portable offices and holiday homes. • Fully controllable for both Time and Temperature • Energy saving Eco Control App • Use individually or as a fully integrated central heating system • Portable (on castors or feet) or fixed (wall-mounted) • All standard radiators supplied with thermostatic controls • Wireless options available • 500w-2400w output

• Patented heating tablets continue to radiate heat for up to 45 minutes offering increased comfort

r in ive l e

years o f In no

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15 Year Guarantee

Energy Saving with Eco Control

• High fin design provides up to six times the surface area of a conventional radiator • Bathroom range meets IPX4 standard • Fully compliant with latest Building Regulations • Maintenance free and 100% Energy Efficient

he hom e in t

the electric heating company

Tel: 01698 820533 Fax: 01698 825697 Email: info@electric-heatingcompany.co.uk www.electric -heatingcompany.co.uk ENQUIRY

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PRODUCT Spotlight 77

Unvented cylinders reach new levels of efficiency With a number of improvements in design, Kingspan Environmental says that its latest generation of unvented hot water cylinders represent a leap forward – saving time for the installer and saving energy for the end user. PHAM News recently visited the company’s Wakefield factory to find out more.

emand for unvented cylinders in the UK continues to grow, with the market up by 5% in 2014 and by a healthy 9% in the first half of this year. The Range Tribune cylinder has become established as one of the leading brands in the sector, with over 250,000 units sold since its launch in 2001 and a pre-plumbed version added five years later. Despite the success of the cylinder, manufacturer Kingspan Environmental decided that it is time for a revamp and has now introduced a new generation of cylinders – the Range Tribune Xe – that is claimed to set new levels of performance, combined with improvements in speed of installation and assembly. The introduction of the ErP Directive and the corresponding spur to improve efficiency levels has been one of the main drivers behind the development of the new design, with most cylinders in the range now ‘A’ or ‘B’ rated. “Thermal performance and reducing heat loss became a top priority,” says Trevor Cross, Sales Director for New Build and Specification, who also explains that the new cylinders

Cylinders feature 45% more insulation

The cylinders are designed and manufactured at Kingspan’s Wakefield factory

represent over 50 improvements to components and production processes. “We went back to the drawing board to reconsider every aspect of hot water cylinder design and the result is that we have managed to improve heat loss performance by 25% compared to the Tribune HE.”

brought in during the early stages of development to ensure that their requirements were met. Feedback from installers has resulted in a number of small but important changes to the design, including improved access to pipework and the introduction of hand holds on the bottom of the case for easier handling. As before, the pre-plumbed models come with pipework, inlets and components pre-fitted, allowing for simple installation. But they now also feature a new straight line configuration, making it even easier for the installer to align and connect all the essential inlet and outlet feeds. Tests have shown that typical installation time has been reduced by up to 35 minutes. One of the main features of the new cylinder is an internal expansion control which uses an air pocket device to maintain pressure when water is drawn off. This helps to improve heat retention but also means that there is no need for an external expansion vessel, saving space and again saving installation time. A simple floating disc acts as a barrier between the air pocket and the water surface, reducing the amount of air that is absorbed into the water. So pressure is retained for longer and intervals between system re-pressurisation are extended. A further improvement is that the hot water outlet has been moved to the side from the top

Installer input Ease of installation was another key consideration, with installers

The Range Tribune Xe indirect model with a cutaway view of the cylinder

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of the cylinder. This provides more flexibility when siting the cylinder, enabling it to be installed under shelving or other equipment. It also means that the top of the cylinder can also now be fully insulated for the first time. “A traditional top mounted outlet means having a pipe penetration through the insulation at the hottest part of the cylinder,” explains Trevor. “By switching to a side outlet, the top of the cylinder can be fully insulated with foam, making for better heat retention and a more energy efficient performance.”

Well insulated Thicker insulation – which has been increased by more than 45% – provides a 64mm layer of polyurethane around the cylinder, significantly improving thermal efficiency. Such an increase inevitably has an impact on costs, but Kingspan explains that this has been offset by the removal of the expansion vessel and efficiencies on the production line. The polyurethane insulation is applied using an advanced foam injection technique which, says the company, results in a more consistent application. Other significant engineering changes include a new inlet set and swivel connection T&P relief valve, plus a new integrated dual thermostat for faster reaction time and the latest high performance pump technology on pre-plumbed versions. The new circulation

The Pre Plumb Solar Indirect cylinder

pumps have a variable speed, saving energy by only consuming the power required at any given time. In total, there are 29 different models in the range, from 90 to 300 litre capacity, including direct and indirect versions, plus pre-plumbed and solar models. For applications with high hot water demand, two or more cylinders can be linked in parallel. All Tribune Xe cylinders are manufactured from Duplex stainless steel for resistance to corrosion and are pressure tested to 15 bar before leaving the production line. For extra peace of mind, they come with a 25 year warranty as standard (with two years for components). The feedback from housebuilders and installers has been very positive, says the company, and Trevor Cross is confident that the new cylinders will achieve a level of performance that competitors will find hard to match. “Test results show not only that the Tribune Xe will be top of the energy efficiency class for cylinders, but also that its re-heat performance and insulation levels exceed all Building Regulation requirements,” he says. “Put all that product quality together with our customer service focus and in-house design consultancy and we have a genuinely added value offer for energy efficient domestic water heating solutions.” PHAM NEWS ENQUIRY No.

www.kingspanenviro.com/xe

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78 STEP by step

Best practice for installing TRVs Installing TRVs correctly will help to ensure your customers get the best results from their central heating system. Here, Drayton Controls provides a step-by-step overview of how to fit its ‘A’ rated TRV4, with tips and tricks to make the process even easier.

hermostatic radiator valves (TRVs) are an important part of the central heating system, as they allow householders to control the temperature of each individual room through the radiator. In addition, research commissioned by controls association BEAMA found that adding TRVs to a heating system can save £287 per year on household bills, so there is the potential for homeowners to make significant savings. In this step-by-step, we will show you how to install a Drayton TRV4 – which is ‘A’ rated for energy efficiency – together with some tricks of the trade that make it easier to balance the system and service the valve.

(8) It is important to note that you don’t over tighten the (4) Now that the TRVs have been installed, the next step is

to balance the system using the TRV. Balancing is important, as it means that all rooms heat up evenly at the same time. Balancing this way using the TRVs prevents the need for re-balancing the system if a radiator is removed.

locking ring, and remember that you can’t set in between numbers. The plastic internal parts mean that the ‘pin’ inside the TRV is guaranteed not to stick, which can be a problem in hard water areas and when the valve is turned on for the first winter usage.

(5)

Before balancing the system you need to turn on both the boiler and pump. Making sure that all the lockshields are fully open, start at the radiator closest to pump, checking the temperature of the flow and return pipes using clip on thermostats.

(1) Once you have drained down the system, you can start the installation. Remove the existing TRV by unscrewing the nuts on the 15mm copper pipe and the radiator tail piece.

(6) The target drop in temperat ure from the flow to the return pipe is 11˚C. If the temperature is different you need to adjust the flow rate, dropping it to increase the temperature drop and vice versa.

(9) Repeat this process on every radiator, working away

from the pump, until all radiators have the required 11˚C drop between flow and return. Adjusting the flow rate this way removes associated system noise. Balancing this way means the system does not need to be re-balanced if a radiator is removed – all the householder has to do is fully open the lockshield.

(2) Seal the new valve tail piece with 4 to 6 layers of PTFE

tape to prevent leakage. Screw the new valve onto the tail piece on the radiator and the copper pipe.

(7) To start balancing, unscrew the valve head to expose

(3) Attach the TRV head, making sure that the indicator is facing forwards. This is easiest to do if you screw the valve on when it is set to maximum, before reducing the setting to 3 once installed.

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the internal unit. Use the adjusting key to loosen the lock ring, but be careful not to loosen more than a quarter turn. The valve insert can now be rotated using the other end of the adjusting key. It is important that you only adjust in a clockwise direction. The numbers on the adjusting key correspond with the numbers on the valve rim. Line up the number setting required to see an 11˚C drop in temperature, with the notch on the valve rim and re-tighten the locking ring.

(10) You can also replace a gland seal while the system is live. This is the part of the TRV that is most susceptible to wear. Because the system is live there can be some seepage, so it’s best to put a towel down before starting. Find out more For more information on the full range of TRVs from Drayton Controls, please enter the number below on the reader enquiry and registration card inside this issue, or visit the website. www.draytoncontrols.co.uk

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WHAT’S New 79 Compact biomass boiler is easy to use Fan convector with hidden benefits

Aiming to make biomass boilers a viable option for a wider number of households, Grant UK has launched the Vecta range of condensing wood pellet boilers. The range includes both an external and internal unit, with the compact white cased internal model (pictured) developed as a direct replacement for an oil-fired boiler. Measuring 1155 x 762 x 590mm, the internal model is small enough to be installed in a kitchen or utility room and is said to be whisper quiet in operation. With a 60kg top fill integral pellet hopper, it is designed to be manually filled but there is also the option of using a bulk store and vacuum system for users who want extra convenience. The external model has a 95kg store with an optional 200kg

bolt on hopper, giving a combined pellet storage capacity of 295kg. Both models deliver a modulating heat output of 4-16kW and provide a nett efficiency of 94.8% at full load. For extra energy efficiency, they also come with integrated weather compensation as standard.

A hinged front door and lid provide easy access for maintenance purposes and user controls can be accessed via a drop down panel. The status of the boiler is indicated by a Grant logo which is permanently lit when there is heating demand and flashes slowly when the pellet level is low.

“We’ve had a lot of initial interest in the new biomass boilers,” says Paul Wakefiled, MD of Grant UK. “They are designed and manufactured in our factory in Ireland and represent excellent value for money when compared with other technologies.” PHAM NEWS ENQUIRY No.

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The best Radiators with extra style of both worlds

The Infinity Solo range of condensing water heaters from Rinnai combines the company’s wall mounted continuous flow water heaters with a stainless steel storage cylinder. The company says it has developed the technology to enable the appliances to fulfil every application, including where there is a perceived need for storage type water heating. Infinity Solo is renewables compatible so the customer can, at a later date, integrate a solar thermal or heat pump system with minimal alterations as the units will come pre-fitted with relevant tap-ins to accommodate renewable technologies. PHAM NEWS ENQUIRY No.

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Aqua is the name of a new range of decorative and designer radiators from Stelrad. Designed for installation in kitchens and bathrooms the Aqua Series is described as a range of highly reliable, high performance, good looking radiators. It includes a number of products that have previously been available from the company, but with the addition of a number of new models as the company aims to expand its offering in this increasingly important sector of the market. The Decorative collection consists of five stylish, yet cost effective, radiator designs, including the classic towel rail, the STR towel rail,

the popular Caliente and Concorde towel rails, and the ultra-slim Esprit. The Designer collection welcomes the Vertical Ultra – a vertical version of the top of the range Vita Series radiator range, the part screen, part radiator Excel, the eye-catching

Arc and Wave designs with precision curves and fine tubes, Vistaline – featuring neat, slim tubes – Ellipse, with C-shaped tubes and the Optia range featuring shelves for stacking towels. “It’s a sector we’re targeting and one we want to see significant growth in over the next twelve months,” says Marketing Manager Chris Harvey. “The popularity of the Caliente and the Concord towel rails has made us realise that it’s a sector we need to be taking on and leading, so we’re planning a significant push on these products as we head into 2016.” PHAM NEWS ENQUIRY No.

www.stelrad.com

Extending its Capsian range of commercial fan convectors, Smith’s has launched a concealed model designed to be hidden away with the fabric of a building. The key feature of the new Caspian Concealed is its versatility, with different accessories enabling the same unit to face any direction and to be fitted almost anywhere. It is compatible with all types of wet central heating systems and can be connected to a conventional boiler or renewable technology, such as biomass or heat pumps. The Caspian Concealed features the latest EC motor technology, which can result in running cost savings as high as 80%, and comes with variable speed control as standard. Four main accessories have been designed so that they can work together in any combination to create a recessed or concealed heating solution, depending on the project specification. Steve Boggis, Smith’s Commercial Director, says: “We are making in-roads in the commercial market with the Caspian range and the Concealed will bring added flexibility for specifiers and installers who need to have creative heating options that will work with existing or new wet central heating systems. The new Caspian Concealed is one of a number of new products that Smith’s will be bringing to market over the next six months.” www.smiths-env.com

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Accurate temperature control A range of advanced control options is a key feature of the Omnie collection of renewable and low energy technologies from Timóleon. Omnie brings together heat pumps, mechanical ventilation with heat recovery (MVHR), surface cooling and the company’s underfloor heating systems – all optimised by intelligent controls. The Omnie Control Hub is a stylish all-in-one interface with touch screen that is available with four different frame options.

The Hub can be used to control heating, hot water, ventilation and cooling. It is linked via a wiring centre to slimline room temperature and humidity sensors for accurate and responsive temperature control. Further

accessibility is provided by the availability of an Omnie smartphone app, which will allow users to control their room temperatures from anywhere in the world. PHAM NEWS ENQUIRY No.

www.omnie.co.uk

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80 WHat’s New Flat waste fitting goes low

Multisec radiators are multi purpose The Multisec column radiator range from MHS Radiators can be supplied fully assembled in up to 40 sections, making replacing old radiators more straightforward and affordable. The flagship products, Multisec Wall (pictured) and Multisec Floor, are supplied from stock in a white powder-coated finish, with over 70 other specialist colours available to order. Multisec Bespoke extends the

With the launch of the KA 90 ultra flat, Kaldewei now offers an exceptionally flat waste fitting for floor-level showers. The new waste fittings are characterised by their low installed height of 61mm, making them suitable for the floor-level installation of enamelled shower surfaces. A total of four new fittings are available for virtually every installation situation. Even in the case of standard installation with a sealing water height of 50mm, the KA 90 still comes to a total height of only 81mm, making

possibilities with two, three, four, five and six-column sections, each of which can be wall or floor mounted. Complementing these models is the Multisec Loft, which offers a contemporary industrial look due to its polished and machined metal finish set beneath a deep lacquer. All models are available in a wide range of sizes and outputs. PHAM NEWS ENQUIRY No.

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it almost 2cm flatter than standard drainage systems for tiled shower areas. Apart from the low total height, the KA 90 also has a drain away performance which, depending on the model, ranges from 0.8 to 1.4 litres/ sec, ensuring that water

drains reliably and quickly. The new Kaldewei KA 90 waste system enables very low-profile installation, and enamelled shower surfaces can be positioned at will in the room. PHAM NEWS ENQUIRY No.

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Better ventilation Rubber bellows get WRAS approval first

Polypipe Ventilation has launched the Silavent air management controller, AMIE, and a new range of Domus duct sound attenuators to provide residents with greater comfort and control over the indoor climate. The AMIE (Air Management for Indoor Environments) controller provides enhanced control of the Silavent Green Line HRX and HRX2 MVHR systems. It enables direct management of the humidity and ambient air temperature of the dwelling through an extract fan boost speed operation and heat exchanger (summer) bypass. The controller also provides the ability to boost the air flow through the MVHR

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WRAS approval has been granted for the tied and untied CPDM rubber bellows from Valves Instruments Plus Ltd (VIP). Until now, approval has been specifically for the rubber itself. VIP claims it is officially the first in the market to offer WRAS approval for the complete units. EPDM rubber means the bellows absorb a high proportion of noise and vibration. system either automatically by humidity level sensing or manually using a switch. The second product launch for Polypipe is the Domus duct sound attenuators, which offer improved sound attenuation and thermal insulation. Domus rigid duct sound attenuators provide a simple, cost-effective solution to reduce nuisance noise from whole house mechanical ventilation systems which connect to a centralised appliance ducted to a number of different room outlets. PHAM NEWS ENQUIRY No.

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“This is testament to VIP as we continue to strive with extensive research to ensure many of our products reach the high standards

of WRAS,” explains Jordan Shannon, Group Marketing Associate at VIP. “The news of the approval is a boost for us as it advances our WRAS

approved products range. “The protection of public health by preventing water contamination is at the forefront in the industry, and something which will continue to be discussed and monitored, therefore prompting many businesses to start the WRAS approval process.” PHAM NEWS ENQUIRY No.

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www.vip-ltd.co.uk

Gas fires have an authentic appearance The Maestro is DRU’s most advanced selection of gas fires to date, a range featuring a sophisticated integrated burner, log set, and the Eco Wave control system. The company says that a newly designed burner system has enabled it to create the most authentic wood fire it has ever produced, with high and dense flames dancing around the realistic logs. The fire can be viewed through the Clear View non-reflective glass front, which further enhances the illusion of a real log fire. The Eco Wave app control system enables owners to adjust a variety of settings via a smartphone or tablet. It is also programmed to send vital information to the DRU dealer about service intervals and help to diagnose any technical issues that require attention. www.drufire.co.uk

PHAM NEWS ENQUIRY No.

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October 2015

WHat’s New Heaters for narrow plinths The SS80 kitchen heater is the latest version of Smith’s Fan Convectors’ Space Saver plinth heater to fit 80mm plinth heights. It is suitable for installations where plinths are narrow, such as those found in kitchen designs from Scandinavia and Germany. Like its taller counterparts, installing the SS80 will help to free up wall space for extra wall surfaces and more storage and appliances. The heater installs discreetly into the dead space under fitted units and is now supplied as standard with a stainless steel grille, as well as being available in alternative finishes. The product is suitable for heating rooms up to 24m3 and could also provide an alternative heat solution for

bedrooms and office furniture that also have plinths. It uses a low water content when compared with a radiator, so it will heat up much more quickly than both radiators and underfloor heating, as well as affording users more responsive controls. Jim Bennett, Smith’s Sales & Marketing Director, says: “The Space Saver is a key appliance for the new build

PHAM NEWS ENQUIRY No.

www.smiths-env.com

slider. In addition, there is a detachable ‘cold touch’ handle for ease and safety of operation. All Ivar stoves can be turned into multi-fuel versions with the addition of the custom-made multifuel kit and include an external air connection as standard. This helps achieve maximum clean burning and energy efficiency ratings from 77 to 82%. The chimney or flue connections on all models can be made from the top or the back of the stoves for greater flexibility of installation. The Ivar models have been awarded DEFRA approval to be used in UK urban smokeless zones. ENQUIRY No. 186 www.dikgeurts.com

valves, industrial butterfly valves, industrial check valves, expansion joint valves, and Y strainers.   Manufactured from resilient, ductile and cast iron materials, the Conex Bänninger industrial products are specifically manufactured to withstand heavy use and built to meet all appropriate industry standards and requirements, including the addition of a bronze static balancing valve which balances flow rates throughout the system.   Products in the industrial range are coated, helping to reduce the effects of corrosion, and are all WRAS approved. The specification range includes gate, globe, check, strainer, and quarter turn ball valves for use with drinking water, hot and chilled water, gas, heating, ventilation and air conditioning systems..   www.conexbanninger.com

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Drayton

185

Focus on industrial valves Newly launched by Conex Bänninger is a range of industrial and specification valves, adding to its current portfolio of control and filter strainer solutions for use in water systems. The full industrial range includes resilient seated gate valves, combination air release valves, industrial balancing

Win with...

and RSL markets, as well as for the consumer. It offers efficient, controllable warmth to kitchens where space is at a premium. Installers can use it to replace a radiator and, because it will work off any wet central heating system, it’s a simple replacement that gives so much more to the end user.”

New versions for versatility Dik Geurts, the wood and multi-fuel fires and stoves arm of DRU, has followed up the Ivar 5 range with the release of a High version for freestanding installation and a Low version for installation into an inglenook chimney. The new models include a Store version of the Ivar 5 with a convenient log storage shelf under the stove, and larger Ivar 8 stoves, again in High, Low and Store options. They have a higher heat output of up to 8kW, enough for a largerthan-average living room. They also have large viewing windows, which are easy to clean and give an uninterrupted view of the fire display, which can be adjusted with the user-friendly air

COMPETITION

ENQUIRY No.

187

We’re helping Drayton to celebrate the launch of its new miGenie range of internet connected heating controls by offering readers the chance to win one of seven control packs – known as miGenie Wishes. British built to last, the miGenie Wishes are suitable for all applications to make installation easier and ensure the installer has the perfect solution for every job. The miGenie Wishes feature heating controls similar to the leading Drayton MiTime and MiStat range. However, miGenie devices utilise smart technology, enabled by an intuitive app that users download onto an iOS or Android smartphone or tablet, or Apple Watch. Products contained within the miGenie Wishes are pre-bound and boast a standard backplate, meaning they are easy to retrofit and can be installed straight from the box in as little as ten minutes. The controls are really simple to operate too, featuring familiar buttons and icons, and step-by-step instructions for set up. There are three different miGenie Wishes available, each including a combination of complementary products, offering a solution for every installation no matter what the requirements. The miGenie Wish 1 pack includes a single channel controller, room thermostat and internet gateway; the miGenie Wish 2 pack includes a dual-channel controller, room thermostat and internet gateway; and the miGenie Wish 3 pack includes a multi-channel controller, 2 room thermostats and internet gateway.

THE PRIZE We’re giving away seven miGenie Wish 1 control packs, which is suitable for time and temperature control of combination boilers. The pack comprises a single channel controller, room thermostat and internet gateway.

HOW TO ENTER Simply read the question below and then write your answer on the freepost reader enquiry and registration card inside this month’s issue. So, for example, if you think the answer is ‘Aladdin’, you should write 101 on the card. The winner will be drawn from all the correct entries received before the closing date of 31 October 2015. Only one entry allowed per person.

Which of the following Disney films features a Genie? Aladdin.....101

The Little Mermaid.....102

Lady And The Tramp.....103

www.mi-genie.co.uk

30/09/2015 08:37

October 2015

82 WHat’s New Unified control, unified space Range earns A class rating The Axor One is Hansgrohe’s all-in-one interactive shower control that combines a number of individual controls into one simple element, helping to minimise clutter in the shower area. The control allows the user to simultaneously turn multiple water outlets on or off with the back of the hand or the elbow. Temperature is set by turning the central dial, while a small lever directly below regulates water volume, and the Eco Mode reduces water consumption by up to 50%. The flow of water is activated and deactivated by a tapping of the paddles. Clear symbols indicate the specific water outlets the

user can choose from (e.g. overhead, hand, or side shower). Hasgrohe says that this unification of water outlet activation, water volume regulation and temperature control gives a sleek form to a structured function. The Axor One will be available for sale at the start of next year. PHAM NEWS ENQUIRY No.

www.hansgrohe.com

188

The highest ‘A’ class energy efficiency rating within the ErP has been conferred on the range of electric showers and instant water heating units available from Redring. All Redring and Galaxy electric showers have achieved the ‘A’ rating, including the Expressions Revive and the Dash, Redring’s new entry-level electric shower. Also ‘A’ rated are all Powerstream instantaneous water heaters, all instant hand wash units and the compact instant electric hot water taps, providing hot water in any wash basin location. Redring says the rating demonstrates its commitment to energy efficiency, as well as the environmental benefits of electric hot water solutions.

Commenting on the ratings, Steve Holton, Strategic Marketing Director for Redring Xpelair Group, says:

“We take our environmental responsibilities seriously. The ErP Directive rightly focuses on the best energy performing products and our considerable preparation for this legislation has delivered the results we were aiming for. “Our ‘A’ rating achievements demonstrate once again just how energy efficient electric instantaneous hot water solutions can be, by heating only the required amount of water at the point of use.” All Redring electric water heating products shipped after 26 September will have updated user manuals and the relevant energy labels. PHAM NEWS ENQUIRY No.

189

www.redring.co.uk

Heat interface unit More efficient feature on heat pump for district heating Designed for district heating systems, the Econoplate ‘H’ Series interface unit from Stokvis allows simpler, effective and f lexible integration of low to zero carbon technology at the central plantroom. Econoplate units are designed to transfer heat from one medium to another, only requiring two fluids to make a single pass through the heat exchanger. For domestic hot water service applications, hot water can be provided instantaneously, without the need for storage. Stokvis Energy Systems Director Paul Sands says: “The H Series interface unit can be located in a kitchen or utility space and is ideal for flats, sheltered schemes or student accommodation.” PHAM NEWS ENQUIRY No. www.stokvisboilers.com 190

The latest generation of the G Series Monobloc has been unveiled by Panasonic. Part of the Aquarea air-towater heat pump range, the new model is said to enable faster and easier installation, better control and greater efficiency. The G Series includes units in High Performance, TCAP (total capacity) and High Temperature system variants. These offer a range of new benefits including an ‘A’ class pump, advanced defrost mode, and easier installation. Back-up heating activation has also been lowered from 23°C to 10°C during normal operation. The High Performance, TCAP and High Temperature

ranges have a number of features that ensure efficiency and ease of installation. The High Temperature system can deliver heat to high temperature radiators, such as cast iron models, and

conforms to the upcoming ErP Directive, like all G series products. These can be connected to solar panels, further increasing their energy efficiency, making them well-suited to retrofit projects. The new

iteration of the TCAP unit is able to maintain the same nominal capacity at an even lower temperature, -15°C, and can also be connected to solar panels and older boilers, making it an allround product. The G series also includes an updated controller that makes it easier to control heating and cooling effectively. It has a holiday mode allowing regular heating and cooling schedules to be paused. It also has a power consumption reading so that users can see exactly how much power their system is using. PHAM NEWS ENQUIRY No.

www.aircon.panasonic.eu

191

Extended whole house heat recovery Multigas detector Two new additions have been made to the energiSava range of whole house heat recovery systems available from EnviroVent. The energiSava 300 and 400 are high efficiency whole house heat recovery systems that are suitable for new homes, providing a constant supply of clean air and reducing humidity levels. With maximum airflow capacities of 300 and 400 m³/h, these units feature a summer bypass facility, which contributes to an improved comfort level in summer. This is controlled automatically by measuring indoor and outdoor temperatures. The units also include the company’s ‘constant flow’ technology, which ensures that the commissioned airflow rate is always delivered.

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The 300 and 400 units offer high thermal efficiency and low noise levels, and are fully compliant with the new ErP Directive due to be introduced in January 2016 (covering ventilation products).

The energiSava 300 and 400 units are easily operated via a simple fourway switch, with filter indication, or a wireless remote control. These heat recovery systems work by extracting moisture laden air from the wet zones of the house – kitchens, bathrooms and ensuites. This warm air passes over a high efficiency heat exchange cell which recovers up to 90% of the energy and re-supplies clean, fresh and tempered air into the living room spaces. The low energy consumption system creates an all-year-round, healthy indoor environment, which has also been proven to help homeowners who suffer from asthma, hay fever and bronchia related conditions. ENQUIRY No. 192 www.envirovent.com

Crowcon has launched the T4 detector, a portable multigas detector which integrates a number of features to provide advanced protection for employees working in harsh environments and minimising the cost of ownership through faster servicing. The T4 detector will enable users to ensure compliance to safety standards by protecting employees www.crowcon.com

against unsafe levels of the most commonly monitored gas combination carbon monoxide (CO), oxygen (O2), hydrogen sulphide (H2S), and a range of flammable gases. Among the key features of the T4 are Crowcon’s +ve Safety status indicator, easy onebutton operation, clip-on filter plates, and a TWA (timeweighted average) resume facility. PHAM NEWS ENQUIRY No.

193

30/09/2015 08:54

October 2015

What’s New Accessible walk in bath A customisable Kineduo 3 walk-in shower bath by Saniflo has been launched to replace the previous version. The company has taken the walk-in bath and given it a contemporary twist with some useful features. Available in three sizes – 1600 x 750mm, 1700 x 750mm and 1800 x 800mm – the Kineduo 3 easy access shower bath is constructed from fully encapsulated acrylic, making it robust and long lasting. It features an adjustable feet system and is available in both right and left hand versions. The Kineduo 3 is supplied with a door, a cushioned headrest and pop up plug as standard. Optional features include a full width fold down seat,

Sponsors of

FITTING SMART METERS By 2020, nearly every home in England, Scotland and Wales will have a Smart Meter to measure their energy use. Mark Krull, Director for Logic Certification, looks at how heating installers can get involved in this new marketplace. glass screen with hinged section, grab bar, fitted taps with contemporary non-thermostatic waterfall filler, whirlpool and anti-slip surface. If installed on a joisted floor, the trap of the bath can be dropped in to the floor

recess and the plinth on the bath can be removed to make the step in even more of a low profile. If fitting on to a solid floor then the plinth is needed for access to the trap area. PHAM NEWS ENQUIRY No.

www.saniflo.co.uk

194

Water heater is ErP ready With the launch of the new Andris Lux range of electric water heaters, Ariston has replaced its Europrisma with a version that is fully compliant with the new ErP legislation. A choice of Retail (the Andris Lux Eco) and Professional models are available, each of which are available as three over-sink and two under-sink units. Under-sink models have capacities of 10 and 15 litres and have been awarded an ErP ‘B’ rating. Two of the over-sink models have a class ‘A’ rating and are available in 10 and 15-litre

variants. There is also a 30-litre over-sink model, which has an ErP class ‘C’ rating. For added durability, the Andris Lux features a robust four-bolt flange, nickel-free copper heat exchanger and new TBS rod thermostat. Units also

benefit from a redeveloped waterproof structure and ELCB safety system. The Retail unit is the premium model, as it offers the best in-class water heating performance available. Professional units benefit from a central regulation dial above a heating action LED, and enable optimisation of comfort and energy saving. All Andris Lux water heaters (both Retail and Professional) have a titanium enamel coating, LED display and heating lamp. PHAM NEWS ENQUIRY No.

www.ariston.co.uk

195

Optimised biomass operation The FireStar XP wifi module from Central Boiler allows owners to log into a mobile friendly web interface to review, store and share key data on their E-Classic boiler to optimise its operation. Available from Bentley Fire shop, the FireStar XP features detailed information on a boiler’s status, displaying water and reaction chamber temperatures. Operational data charts and graphs are also available, allowing owners of E-Classic boilers to evaluate how the unit is operating and identify where improvements can be made to optimise performance. In addition, the interface provides

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Technical Tips

information on when the boiler was last loaded, along with its current burn time. Commenting on the latest addition, Sue Bennett, Director of Bentley Fire Shop, says: “There has never been a better time to take advantage of biomass, especially with the fuel savings on offer compared to traditional heating systems and the current tariffs available through the Renewable Heat Incentive. The FireStar XP is an excellent tool which allows property owners to monitor their boiler and ensure its efficient operation.” www.bentleyfireshop.co.uk ENQUIRY No. 196

How far has the Government got with its rollout programme? The Smart Metering Programme is currently in Foundation Stage, which began in March 2011. At the moment, the Government is working with consumer groups and other stakeholders to put a regulatory framework in place, make sure installers are trained and meeting the smart meter code of practice, while carrying out testing and gaining feedback from the first households to have these power monitors installed. In June, DECC said an estimated total of 1,327,400 domestic smart meters had been installed so far, with 1,193,200 now operating in ‘smart mode’, helping their owners to see how much power they’re using and its cost. Smart meters are being introduced into domestic homes and smaller nondomestic sites. Can anyone become a smart meter installer? There are potentially 54 million meters needing replacing in total so the next few years promise to be a busy time for smart metering. A supplier-led roll has already begun and 2016 will see the official kick-off. At the moment the first step is to seek out a recognised contractor or energy provider. Smart meter installers represent a range of backgrounds, comprising a mix of new entrants and existing building services installers. There are no specific qualifications to start training, although qualifications in maths, English, science, design and technology or electronics would all be useful. Once you have been suitably employed and trained to install smart meters, installers will need authorisation from a power supplier, and those holding the gas qualification will be eligible to register with Gas Safe Register. The employer will certify installers as competent through the Meter Operation Code of Practice Agreement (MOCOPA). How much would I be able to earn? Trainee smart meter apprentices start on £13,000 a year. Once qualified, this can rise to £21,000. Experienced smart meter installers, working on short-term contracts, may be able to earn between £24,000 and £30,000. Some companies may include expenses and mileage as part of the salary package. Smart meter engineers with dual fuel qualifications will be in particular demand.

How many installers are likely to be required? Conservative estimates from EU Skills’ workforce planning model (based on a dual-fuel installer scenario) suggest that, depending on the amount of dual fuel meters that can be fitted in one day, up to 13,000 installers will be required to complete the smart meter rollout. There are a number of routes to gaining smart meter employment. Some work is advertised through recruitment companies (type in ‘smart meter jobs’ into Google). The National Careers Service website has smart meter installer opportunities listed, as do the utility providers (the usual suspects, such as British Gas, SSE, npower), which have all got careers pages dedicated to becoming a smart meter installer, the positions available and details of their smart meter apprenticeship routes. There are also employment opportunities available through specialist installation firms, such as G4S and Amey.

What are the main benefits of smart meters for consumers? Smart meters do not directly save energy but do give consumers the knowledge to make better choices regarding how they heat and light their homes. To get the most out of smart meters, installers must educate end users in how to use their machines and understand the readings. What training courses are currently available? Logic Certification has introduced a QCF Level 2 Diploma in smart meters, covering both gas and electricity, plus the all important customer-facing skills that will help end users understand this new technology. Engineers completing the electrical element of the smart meter qualification will be able to apply for authorisation from a power supplier to install meters if they are put forward by their employer. As said, those holding the gas qualification are eligible to register with Gas Safe Register. The course is available through some approved Logic Certification centres. Find out more To find your nearest training centre, visit: www.logiccertification.com

30/09/2015 08:43

October 2015

84 WHat’s New Modulating thermostat joins PCDB The new ORT electronic modulating room thermostat from Danfoss provides modulating control of room temperature when combined with OpenTherm boilers and is included on the PCDB (Product Characteristics Database), which lists heating products that meet the required seasonal efficiency standards. As a Class 5 rated heating control according to the ErP Directive, Danfoss’s ORT can

with the boiler it controls as opposed to basic on/off commands. This enables direct modulating control of the boiler for more precise room temperature control and reduced energy consumption. Using the ORT means the boiler spends more time in condensing mode by keeping the return temperature as low as prevailing loads permit. Combining advanced functionality with ease

add 3% efficiency to the heating system. The Danfoss ORT room thermostat exchanges data

of use, the Danfoss ORT uses a microprocessor to provide the accurate PI control algorithm and manage the bidirectional data communication with the boiler. The ORT range features a simple setting dial and status LED indicator which displays information on boiler output and alarm indication if a fault occurs within the boiler. PHAM NEWS ENQUIRY No.

www.heating.danfoss.co.uk

197

Latest generation ground source probe Designed for ground source heat pumps, Rehau has launched the second generation Raugeo PE-Xa probe featuring a new coating which improves the bond in the ground between the pipe and the backfill material. It helps to optimise heat transfer and reduces the likelihood of performance being affected by groundwater moving

vertically between the soil layers during operation. Like the original version,

the new probe features an integral rather than a welded tip to offer reassurance on

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Cities Wordsearch Cities Wordsearch Which one of the words is NOT in the grid?

Which one of the words is NOT in the grid?

A J S N E L E P E N I D N A L W C S

S E P E E R W M I W O L I I M G T O

E I P R E T N H E V S G O Y K U A L N G L C M A S A I A B S T H T L R G C N C I Z O A E L E P W W N M I R S L T S S T A T U O E E L N V R R A S E D G H Q C A A O I I A R H H N R O A B E L F A M V L L N S T Cooking T EWordsearch R D A

O E A I N N I M R D I E O S M S E M

Which one of the words is NOT in the grid?

S E P E E R U M I S A U T E N G B A

R A M R

R L X F

H Z L B

L E L N

A D T H M P A S C T C U S E L R O N T I S B N

N H E V S Adelaide O Y A S E N G E T M Amsterdam S E M E R R U T L U P N C I E Belfast E E L E S W R O A S Birmingham L T L S A T U O T H Chicago T V S R C E I G E Q Dublin K A B I O

Al Dente Barbecue Chasseur Chops Confit Cooking

N E S I U N I G R E I D O S A E E I

F N L T S L T S E V A T O R I R S M

G L X P E I S R A O W M G N M A D D

Crouton Daube Emulsion Fillet Frying Glaze

T P O S F R Y I N G C D F X B I O A

R H L N S T O N O S F R A W A M R W

R N L T T S A S E E A T O Y I T S K

C F M O G

I L U Y E T E C A L W M A N K A R D

A P M S S A N F R A N C I S C O O A

R D P W S E O N I I E S A W Y M T W

O H U I R R E I T D T E U W D L T P

F I R O S R G K V E M Q E S M I E N

N I L B U D B Q R M I N G H A M L Y

O F L L H L M A H E L O I S G W N S

B E S G N I F C T E S L U P M I I L

Adelaide Amsterdam Belfast Birmingham Chicago Dublin Florence Glasgow Kuala Lumpur London New York Pretoria Rome Rotterdam San Francisco Swansea Tokyo Venice

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H C E L E Florence Rome O K A L S I Z I L G and Answers Glasgow Rotterdam E S O H N R R Y L I Winner: Mr M Godfrey from Surrey E G S Lumpur D F Kuala San Francisco I K T A C Al Dente Crouton Gratin G V I U T London Swansea Barbecue Daube Lard N C B B E Chasseur Emulsion Puree I L L E T New York Tokyo K Q L O L Chops Fillet Roast O T B I U Confit Frying Saute Pretoria Venice O U S S P Cooking Glaze Supreme C M T G M L I I O I T E L N N P N Y S L Gratin Lard Puree Roast Saute Supreme

Word not in the grid: Al Dente

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Missing word - Al Dente

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PHAM NEWS ENQUIRY No.

rehau.co.uk/renewables

198

Improvements have been made to Zehnder’s range of trench heaters, the Terraline. It offers fast response times and a high heat output to ensure a comfortable indoor climate for a wide range of applications, from small domestic projects, through medium-sized offices and showrooms to large commercial buildings. This made-to-measure heating solution provides an alternative where freestanding radiators cannot be used. Working at its best when positioned in front of f loor-to-ceiling windows, the Terraline not only compensates for the cold air falling inside the room near windows and reduces condensation, but it also assists in retaining the glass façade’s transparency. The Terraline is available in a wide range of heights, depths and lengths which

can be easily connected in series to form longer heating strips. Additional special sizes and solutions for shaped and curved perimeters supplement the range, and prefabricated casings with pre-punched knockouts for the pipework make it quick and easy to install. PHAM NEWS ENQUIRY No.

www.zehnder.co.uk

199

Adhesive forms a better bond

PHAM NEWS WORDSEARCH No.178

A J S N E S E P E L I D N A L W C R

reliability. To back up the product, Rehau offers a 10 year consequential loss warranty on the probe. The new probe can be used at up to 95ºC so is suitable for borehole thermal energy storage schemes up to 250m in depth and is available in 32 and 40mm diameter sizes.

Trench heating is made to measure

The new Weber.set Pro Lite-rapid tile adhesive by Saint-Gobain Weber is for all ceramic, porcelain and natural stone floor tiles for interior and exterior application. It is suitable for use on all solid substrates including UFH and has a high polymer content which provides greater flexibility (S2), whilst still maintaining a strong C2 bond strength. Because the product contains lightweight materials, it enables extra coverage of the adhesive without increasing the load, which

helps to eliminate the effect of any expansion or contraction to the substrate. The product also reduces airborne dust created during pouring and mixing of the adhesive, making it cleaner

for the operator to use. The adhesive’s rapid-setting qualities allow light foot traffic and grouting in just two hours. PHAM NEWS ENQUIRY No.

www.loveweber.co.uk

200

Cylinder makes a move The Premier Plus cylinder range has now been rebranded under the Heatrae Sadia name and will be backed by the company’s customer support service. Made in the UK, Premier Plus cylinders are built from corrosion resistant Duplex stainless steel. Suitable for domestic and commercial applications, the Premier Plus is available in 100-300 litre capacities, with direct and indirect variants, and comes with a 30 year parts and labour warranty. A System Fit model is available in 120-300 litre models and comes pre-

plumbed and pre-wired. The range also includes the Premier Plus Solar, which is capable of

delivering lower running costs – as much as 60% less than traditional systems. It features a purpose designed solar heating coil which ensures maximum heat input and efficiency from the solar energy. It’s available in 170-300 litre capacities, with a choice of direct and indirect versions. Jon Cockburn, Head of Marketing at Heatrae Sadia, says: “Offering the same great value to installers, this core range is a fantastic addition to our product line.” PHAM NEWS ENQUIRY No.

www.heatraesadia.com

201

30/09/2015 10:27

October 2015

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Contact Sharon on www.idhee.org.uk

01889 577222

The professional body We are not a trade association, and we the the Domestic require our members to be qualified through Heating Engineer. recognised forms of study and achievement.

or classified@phamnews.co.uk

www.radiatorfactory.net

FOR ALL TYPES OF DESIGNER & ECO-ALUMINIUM RADIATORS

Tel: 0116 260 9257 THE RADIATOR FACTORY

ENQUIRY

01/10/2015 17:22

October 2015

86 DIRECTORY Training & Assessment

CREDIT BROKING LICENSE Want one?

Mr Combi Training Learn to repair Boilers/Combies BOOK NOW APPS FOR ANDROID PHONES

GAS SAFE REGISTERED & ACS only

’s DVD

'Hands on' learn how to use a Multimeter and Easy Fault Finding

Danfoss & Honeywell NEW

Wiring & Controls Course

APPS FOR APPLE PHONES

NEW

01234 84 11 22 www.mrcombi.com MR COMBI

Unit 1, Mainstream Way, Nechells, BIRMINGHAM B7 4SN email: mgabrum@tiscali.co.uk www.mgabrum.co.uk Domestic Natural Gas & LPG Changeover, Energy Efficiency and Water Regulations. Un-vented, Part P Electrics, Training & Assessments.

0121 333 3903

MIDLAND GAS ASSESSMENTS

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Water Heating

Experienced FCA energy consultant can complete this complicated process, saving you time and hassle.

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MIDLANDS GAS ASSESSMENTS

Also ongoing compliance, training and monitoring.

Call David on 07887 552 442.

HYCO

Advertiser’s Index

100% success rate! STEVE WILLIS TRAINING & ASSESSMENTS

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GREEN DEAL SPECIALIST

Specialists in Air Conditioning and Refrigeration Training and Health & Safety Assessment

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Accredited by •EAL•City & Guilds •CITB•BPEC

SANCTUS TAIGA TRAINING MOBILE DELIVERY AND RESIDENTIAL CENTRE AIR CONDITIONING / REFRIGERATION / HEATING / VENTILATING C&G 2079 Fgas Category 1 /2 / 3/ 4 C&G 7189 Diploma in Air Conditioning & Refrigeration C&G 6187 NVQ/Diploma Air Conditioning / Refrigeration Level 2/3 C&G 6187 Diploma in Installing & Maintaining Refrigeration Systems 5/10 Day Basic introduction to AC / Refrigeration for Non HVACR Tradesman 4 Day Installation of Commercial of low Temp Cold Room Applications 2 Day Service & Maintenance of AC / Refrigeration Plant 2 Day Commissioning & Decommissioning AC / Refrigeration Plant 2 Day Balancing Air or Water Systems

ELECTRICS 2 Day 1 / 3 Day 2 / 5 Day 3 / 5 Day 2 Day

Basic or Advance Essential AC / Refrigeration Electrics Course 2382-12/15 17th Edition Update Part P Electrics Electrical Testing & Inspection Pat Testing Electrical conversion course (ME12 & ME18) Total Industrial Electrical Maintenance Commercial Electrical Installer

BESPOKE TRAINING Brazing HVACR 5 Day

Level 2 / 3 Training Courses Specialist courses specific to the Oil Gas & Marine Industries A Range of Health & Safety Courses

PLUMBING

HEALTH & SAFETY COURSES

Plumbing Diplomas and Fast Track Courses BPEC Unvented Water - Legionella’s

A range of Health & Safety Courses Please enquire for more information.

SANCTUS TAIGA TRAINING – SPECIALISTS IN HVACR & ELECTRICAL APPLICATIONS

Sophie Edwards on 0800 680 9021 sedwards@sanctustaiga.co.uk www.sanctustaigatraining.co.uk SANCTUS TAIGA Training Ltd

• • • •

Domestic Core & Appliances Non-Domestic & Appliances Commercial Core Catering & Appliances Introductory Gas Training Courses (Commercial, Domestic & LPG)

SOUTH WEST PENINSULAR TRAINING LTD

DIRECTORY & INFO OCT 2015.indd 3

ENQUIRY

ACV UK Ltd 56 AKW Medicare Ltd 13 Abbirko Group 69 Adey Innovation LLP 7 Advance Appliances Ltd 75 Alpha Heating Innovation 49 Altecnic Ltd 30 Anton Industrial Services Ltd 67 Ariston 29, 43 Baxi Heating UK Ltd 39, 48 BES Ltd 6 Brian Hyde Ltd 3 11 Bristan Group Ltd CMR Controls Ltd 80 Conex Universal Ltd 33 Cotherm (UK) Ltd 73 Dickies 66 Eco Angus Ltd 5 The Electric Heating Company 76 FWB Products Ltd 65 Ford Motor Company 9 17 Gastite Geberit Sales Ltd 36 Graham Group 88 Heating World of Spares Ltd 53 Heatrae Sadia Heating 45 Intergas Heating Ltd 54 John Guest Speedfit Ltd Front Cover Wrap Johnson & Starley Ltd 47 Kamco Ltd 64

Kingspan Environmental 31 Makita 68 Myson (Rettig Heating) 12 NICEIC Certsure 26 Nu-Heat UK Ltd 27 Pegler Yorkshire Group Ltd 63 PHEX 35 Polypipe Building Products 4 Polypipe Ventilation 32 QMSA Ltd 20 Redring Xpelair Group 71 Remeha 59 Ridge Tool UK 70 Robert Bosch Tools 14, 15 Saniflo Ltd 22 Secure Controls (UK) Ltd 23 Sentinel Performance Solutions Ltd 61 Specflue Ltd 21 Spirotech UK Ltd 51 Stiebel Eltron UK Ltd 62 Stokvis Energy Systems 60 Taplanes Ltd 79 Timoleon Ltd 19 Viessmann Ltd 55 57 Vokera Ltd Windhager UK 8 Wolseley (Plumb Center) 10 Worcester Bosch Group 41 Wunda Group plc 24, 25

•

OFTEC Assessment & Training (OFT 50, 101, 102, 201, 105e 600a)

•

Swimming Pool Boilers

•

Renewable Energy Courses

•

Unvented Domestic Hot Water/ Legionella/Water Regulations

•

LPG & LPG Generators

•

Courses designed for your specific needs

•

Electrical Part P & City & Guilds Electrical Courses

•

Static, Touring Caravans & Boats

•

Fire Alarm BS5839 and Security Lighting BS 5266

ENQUIRY

01/10/2015 17:18

October 2015

INFORMATION Centre 87 9

H-Series Motorised Valve

371

Showerwall improves its browsing experience Showerwall has unveiled a new mobile website that lets installers browse its range of decorative waterproof panelling systems with ease on smartphones and tablets. The new facility is packed with information including a comprehensive overview of the product range, technical information, detailed installation instructions and video, and care and maintenance information. The new Showerwall site has been updated to make it as simple as possible for visitors to view and find the information they need regardless of what device they are using. Go to www.showerwall.co.uk enter the PHAM No. ENQUIRY

372

L N E PUMP

L N E

N E L BOILER

L N CH HW ON HW OFF

TIME CONTROLLER

4 1 2

BLUE

RMT230 ROOM STAT

BROWN / WHITE

ATC CYLINDER STAT

ENQUIRY

230V 3amp fuse

Mr Combi® Training has developed a fantastic set of easy to follow coloured wiring diagrams for Danfoss and Honeywell Controls, 2 / 3 port systems, Faults, Frost stats, testing components, everything you need in one handy A5 book.

Available online at www.centralheatingrepair.co.uk Price £26 inc P&P Also available from High Street and Online Book Stores.

SHOWERWALL

GREY

For years electricians and heating engineers have commented that wiring heating controls is a difficult subject to learn, existing diagrams are not always easy to follow.

This 200 page book written by John Reginald, is designed to help the reader understand central heating and hot water systems. Offering a step-by-step guide to the fault finding and repair process of systems and components enabling the reader to achieve professional solutions to professional standards.

COPPER JOB

Mr Combi Training ORANGE

Danfoss & Honeywell Book of Wiring

‘Central Heating fault finding & repair’

George Staszak

Please order from www.mrcombi.com or enter the PHAM No. IDHEE

ENQUIRY

375

MR COMBI

ENQUIRY

Snickers new RUFFWork Trousers

Free hot water from the sun

Snickers Workwear is launching a completely new generation of Work Trousers for professional tradesmen. The new Work Trousers for ‘RUFFWork’ are based on an uncompromising design for tough work. These are modern heavy-duty work trousers combining amazing comfort and fit with reinforced functionality. They’re designed for professionals who rely on their gear in demanding environments. The latest full colour Workwear catalogue is available FREE in print or as a digital edition.

The award-winning SOLiC 200 offers your surplus solar power to the immersion heater circuit instead of exporting it to the grid. Why install the SOLiC 200?

Call 01484 854788 or visit the website at www.snickersworkwear.com or enter the PHAM No. SNICKERS

ENQUIRY

379

• Includes 10-year return-to-base warranty • Made in Britain • Saves up to £250 pa on water heating • Easy to install • Proactive sales and marketing support • Retail price £199 Visit www.earthwiseproducts.co.uk or call 01235 818122 for trade prices or enter the PHAM No.

376

EARTHWISE PRODUCTS

ENQUIRY

380

New BFCMA Guide to Flues & Chimneys for Biomass Appliances

New Terrier Brochure – Hub of Insightful Information

Waterloo launches free directory to ease air terminal selection

A FREE guide to the installation of chimneys and flues on biomass appliances is now available from the British Flue and Chimney Manufacturers Association (BFCMA). The guide is relevant to both residential and commercial installations and covers a wide range of technical issues, as well as relevant regulations and the potential pitfalls installers may face. The guide can be downloaded at: www.bfcma.co.uk/siteFiles/ resources/docs/BFCMABiomass12.08.15.pdf or enter the PHAM No.

Leading radiator valve manufacturer, Pegler Yorkshire, has launched the new Terrier brochure that includes product information as well as system design considerations, benefits and cost savings of TRVs, installation instructions, and flow charts. Designed with installers in mind, the brochure offers a comprehensive overview of valves, how and why they should be incorporated into a heating system, and what savings they can provide homeowners. To download the new brochure, visit www.pegleryorkshire.co.uk or enter the PHAM No.

Waterloo Air Products plc’s latest product directory offers a compact easy to read guide for mechanical engineers, specifiers and architects. The free 160page resource provides comprehensive information on Waterloo’s standard product range and is the first complete air terminal directory for the HVAC Industry. For those projects that require a specialised approach to architectural design, Waterloo offers complimentary tailor made solutions. Examples of these are also included in the directory. A PDF version can be downloaded free of charge from www.waterloo.co.uk or by emailing Waterloo at directory@waterloo.co.uk or enter the PHAM No.

BFCMA

ENQUIRY

373

PEGLER YORKSHIRE

ENQUIRY

377

New "One Book" from Methven

Before you buy guide from Flir Systems

Methven, the global designer and manufacturer of premium showers and tapware has launched its new brochure. The new ‘One Book’ features showers, taps and accessories from both Methven and Deva - the first time that products from both brands have been published together. Designed to give trade customers all the information they require on products from both brands, the 189 page brochure, which features more than 300 products, represents a significant investment for the business. Call 0800 195 1602 or enter the PHAM No.

Technology leader FLIR Systems has published ‘12 things to consider before buying an infrared camera’, a short but comprehensive handbook designed to help buyers select the best model to meet their specific needs. The guide takes the reader through every factor that should influence camera choice, whether it is destined for industrial preventative maintenance applications, electrical fault-finding, or building inspection. The free guide is available as a hard copy directly from FLIR or it can be downloaded as a pdf on the company’s website: www.flir.com or enter the PHAM No.

METHVEN

ENQUIRY

374

FLIR

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WATERLOO

ENQUIRY

381

Bristan inspires & innovates with new Collection range Bristan is continuing to shower the nation with inspiration with the launch of not one but nine new ranges within its Collection portfolio, all showcased in a brand new brochure and dedicated website. In a bid to offer even more design possibilities for the discerning consumer, Bristan has expanded its luxury line of showers and taps. Key new additions include the uber modern Alp, the dynamic Descent, the Cascade, for more traditional tastes and the Flute which is charming in its simplicity. For a quick and comprehensive overview visit www.bristancollection.com or for more general information www.bristan.com or enter the PHAM No.

378

BRISTAN

ENQUIRY

382

Features appearing in THE NOVEMBER/DECEMBER 2015 issue

Ventilation & Heat Recovery

DIRECTORY & INFO OCT 2015.indd 4

Circulating Pumps & System Treatment

Taps & Washrooms

LPG Heating

01/10/2015 17:14

Some merchants have trade deals.

Some merchants have trade deals you can’t say no to. Here is one of this month’s Boiler Replacement Pack deals. To see all of them, pick up your copy in branch or download it at grahamplumbersmerchant.co.uk

Ideal i-Combi Gas Boiler 24kW, 30kW, 35kW

FROM £499.00 £598.80

Exc. VAT

Inc. VAT

Includes Ideal Gas Boiler, Horizontal Flue, Filter & Chemicals.

Prices are correct according to the Boiler Replacement Packs 2015

R E L I BREO T E PLACEM N

PACKS

ENQUIRY

GRAHAM.indd 1 G00215006 Graham Press_PHAM_News_Ideal_Combi_Boiler_389x292.indd 1

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30/09/2015 08:25 29/09/2015 15:17