November 2019

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NOVEMBER 2019 | VOLUME 57 | ISSUE 10

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NOVEMBER 2019 | VOLUME 57 | ISSUE 10

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Installers unprepared for low carbon transition says survey A government-backed survey into installer attitudes to low carbon technologies suggests that % of installers feel that they do not understand what a move away from fossil fuels could mean for their job.

The results of a recent survey of heating engineers and their views on low carbon technologies has revealed that % of installers do not rate themselves as ‘very confident’ in recommending and choosing the best low carbon options for their customers, while only % are happy to say that they know how a transition to low carbon heating will impact on their work.

The survey was organised by the Department for Business, Energy & Industrial Strategy (BEIS) with the input of a number of industry membership organisations,

Consumers happier with gas central heating A report commissioned by Citizens Advice Scotland (CAS) has warned that a move away from heating homes with fossil fuels will be hampered without significant improvements to electric heating options.

at the end of September, attracted a total of responses, with over % of respondents working as sole traders ( %) or employed by small companies with less than employees ( %). A large proportion of respondents were from an older demographic, with % of respondents aged or over and % aged or over.

Yes Sort of Not really Not at all Do you understand what moving to low carbon technologies means for you and your job?

including CIPHE, EUA and OFTEC. It is hoped that the information gathered will help the government get a better understanding of the current attitudes of professional installers and the challenges they face. The UK has a legal duty to be completely carbon free by , which means that many fossil fuel systems – gas, oil and coal – will need to be replaced over time.

The online survey, which closed

Consumer demand

Other key findings include an insight into some of the barriers to consumer demand. % of installers said that they rarely get asked about low carbon heating or renewable energy options , while % said that they have never been asked. When asked why they thought there was a lack of interest, % sited the cost of products and installation, while % thought it was due to a lack of consumer awareness. % of participants rated themselves as ‘very experienced’ gas boiler installers and % as ‘very experienced’ oil boiler installers. In comparison, just % of participants rated themselves

as ‘very experienced’ heat pump installers and % had no experience at all in heat pumps.

On the subject of potential retraining, most installers said that training should be obligatory for any organisation membership ( %), while 88% agreed that all heating system installers should be registered by law. Over % said that they believe that manufacturers are best placed to design training courses, with % believing this should be the responsibility of government.

In a note of caution, the organisers of the survey point out that % of respondents were OFTEC registered (compared to % of installers across the whole market), which is likely to mean that the results have been skewed towards off gas grid installers.

Participants were also made aware that the survey focused on low carbon heating and the results suggest that response rates were highest in groups who will be most affected by the transition, i.e. oil boiler installers.

Inside this issue Horror Show

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COMPETITION The study on consumer attitudes to energy networks in Scotland found that just over half ( %) of households off the gas grid are satisfied with their heating systems. This compares with % of households who have a mains gas connection.

The study also found that % of households with mains gas central heating are fairly or extremely

compared to just % of those with electric storage heating.

The consumer charity says that it backs bold targets on emissions

but is calling for honesty from policymakers about the impact this will have on people –especially if the

a route to decarbonisation.

CAS Fair Markets spokesperson, Dr Jamie Stewart, comments: “The issue of the climate emergency has made it to the top of the political agenda and that’s a welcome step forward but policymakers need to be honest about the challenges this represents. “The electrification of heat is being proposed by many as a key step in the move away from

using dirtier fossil fuels to keep our homes warm. While the idea is sound, this research highlights the dissatisfaction many electric-only households currently have with their heating systems. That needs to change if we are to see more homes heated with electricity. “Politicians and civil servants must take into consideration consumer satisfaction when creating energy policy. They must acknowledge that people will not switch from gas without reduced costs and substantial improvements to electric heating options.�

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Inside this issue 5 NOVEMBER 2019 VOLUME 57 ISSUE 10

Editor’s Viewpoint

by Chris Jones

Low carbon challenge Not everyone wanted to hear it, but the starting gun for a pre-!ĞũĢŭŶĿÖŭ FāłāũÖķ 1ķāóŶĢŋł ĞÖŭ łŋƒ ðāāł Ʃ ũāù Öłù ťŋķķŭŶāũŭ and politicians will be spending the next few weeks trying to persuade us all that every vote matters. In a bid to engage with voters and pretend that it’s not really all about the ‘B’ word, the early days of the campaign have seen our major parties falling over themselves to express their concerns about the environment and demonstrate their ‘green’ credentials. Whether it’s a cynical ploy to attract support from the growing number of climate óĞÖłėā ÖóŶĢƑĢŭŶŭ ŋũ Ö ėāłŽĢłā āƦ ŋũŶ Ŷŋ Öùùũāŭŭ ŶĞā łāāù Ŷŋ ĢłŶũŋùŽóā ťŋķĢóĢāŭ ŶĞÖŶ ƒĢķķ ũāÖķķƘ ĿÖĴā Ö ùĢƦ āũāłóā̇ ŶĞāũā̪ŭ łŋ doubt that the next administration will no longer have the luxury of being able to put the reduction of our greenhouse gas emissions on the back burner.

Domestic heating is rightly viewed as playing a major role in any move to cut the country’s carbon footprint, but the two stories on this month’s front cover highlight the challenge ahead for any government that is serious about the widespread introduction of low carbon technologies. A national survey of heating engineers and installers suggests that many ťũŋĕāŭŭĢŋłÖķŭ ùŋ łŋŶ ĕāāķ óŋłƩ ùāłŶ ÖðŋŽŶ ŶĞā ŶũÖłŭĢŶĢŋł ÖƒÖƘ from fossil fuel based systems, while many express the view that there is a lack of demand from consumers. Similarly, a recent study from Citizen Advice Scotland has shown that there is a strong consumer preference for gas central heating north of the ðŋũùāũ̇ ƒĢŶĞ ĿÖłƘ ĞŋŽŭāĞŋķùāũŭ ŭÖƘĢłė ŶĞāƘ Öũā ùĢŭŭÖŶĢŭƩ āù ƒĢŶĞ their ‘cleaner’ electric based alternatives. Most people place climate change high on their list of concerns, but good luck to ŋŽũ ťŋķĢŶĢóĢÖłŭ Ģł Ʃ łùĢłė ŭŋĿā ƑŋŶā-winning answers.

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News Review

IDHEE and CIPHE join ranks ¦Ğā RłŭŶĢŶŽŶā ŋĕ 'ŋĿāŭŶĢó NāÖŶĢłė ͽ 1łƑĢũŋłĿāłŶÖķ Engineers (IDHEE) has decided Ŷŋ ðāóŋĿā ĢłóŋũťŋũÖŶāù ƒĢŶĞĢł the Chartered Institute of ķ Ž Ŀ ð Ģ ł ė Ö ł ù N ā Ö Ŷ Ģ ł ė 1łėĢłāāũĢłė ̛!R N1̜ Ģł Ö ĿŋƑā to increase professional and ŶāóĞłĢóÖķ ŭŽťťŋũŶ Ŷŋ ĿāĿðāũŭ̍ Founded in ˚ˢ˟˝, the IDHEE ÖĢĿŭ Ŷŋ ťũŋĿŋŶā āłāũėƘ āƧóĢāłŶ ùŋĿāŭŶĢó óāłŶũÖķ ĞāÖŶĢłė óŋĿťŋłāłŶŭ Öłù ŶĞā ĢłŭŶÖķķÖŶĢŋł ŋĕ ŭÖĕā Öłù āƧóĢāłŶ ŭƘŭŶāĿŭ̇ Öł ideology that the CIPHE says sits łāÖŶķƘ ƒĢŶĞĢł ĢŶŭ ŋƒł ũāĿĢŶ Ŷŋ protect the public health. ¦Ğā R'N11 ƒĢķķ ðāóŋĿā Ö łāƒ distinct group within the CIPHE, with the CIPHE establishing a new Register of Heating & 1łƑĢũŋłĿāłŶÖķ 1łėĢłāāũŭ̍ R ' N 1 1 Ŀ ā Ŀ ð ā ũ ŭ ƒ Ģ ķ ķ ð ā ƒāķóŋĿāù ĢłŶŋ ŶĞā ĕŋķùŭ ŋĕ !R N1

ĿāĿðāũŭĞĢť̇ ƒĢŶĞ ĢłùĢƑĢùŽÖķŭ encouraged to also register with the Engineering Council at Engineering Technician, Incorporated Engineer or Chartered Engineer level. āŶāũ ¦ĞŋĿ̇ ùĢũāóŶŋũ ŋĕ R'N11̇ óŋĿĿāłŶŭ̆ ̦¦Ğā R'N11 Öłù !R N1 have worked together on technical publications and political lobbying ĕ ŋ ũ Ŀ Ö ł Ƙ Ƙ ā Ö ũ ŭ Ö ł ù Ŷ Ğ Ģ ŭ incorporation builds on the

successful work we have already conducted. Together we can pool ŋŽũ āƗťāũŶĢŭā̇ Ĵłŋƒķāùėā Öłù ũāŭŋŽũóāŭ Ŷŋ ťũŋĿŋŶā ĞāÖŶĢłė Öłù renewable and sustainable technologies to the industry, ėŋƑāũłĿāłŶ Öłù óŋłŭŽĿāũŭ̍ “The CIPHE has invested ĢĿĿāłŭā ũāŭŋŽũóāŭ ĢłŶŋ āķāóŶũŋłĢó ķāÖũłĢłė Öłù ùĢėĢŶÖķ āłėÖėāĿāłŶ̇ tapping into the tools of the future.

They are keen to encourage IDHEE

W CIPHE CEO Kevin Wellman (left) and Peter Thom, board director of IDHEE

IN BRIEF

ĿāĿðāũŭ Ŷŋ ÖóŶĢƑāķƘ ťÖũŶĢóĢťÖŶā Ģł technical working groups – ensuring our technical legacy is safeguarded – while also opening Žť łāƒ ũāÖķĿŭ ŋĕ ŋťťŋũŶŽłĢŶĢāŭ ĕŋũ ŋŽũ ĿāĿðāũŭ̧̍ !R N1 !1z bāƑĢł ÂāķķĿÖł ŭÖƘŭ̆ “The CIPHE and IDHEE are closely ÖķĢėłāù Ģł ŋŽũ ÖĢĿŭ Öłù ÖóŶĢƑĢŶĢāŭ̇ and we at the Institute have always Ğāķù Ö ĿŽŶŽÖķ ũāŭťāóŶ ĕŋũ ŶĞā ƒŋũĴ of the IDHEE. There are already a ŭĢơāÖðķā łŽĿðāũ ŋĕ ĢłùĢƑĢùŽÖķŭ ƒĞŋ Ğŋķù ĿāĿðāũŭĞĢť ŋĕ ðŋŶĞ organisations and we are therefore ideally suited to provide a natural ĞŋĿā ĕŋũ Öķķ ŋĕ ŶĞā ĞāÖŶĢłė Öłù āłƑĢũŋłĿāłŶÖķ āłėĢłāāũŭ Ģł ĢŶŭ ranks.

“This incorporation is about building a stronger industry, ƒĞĢóĞ Ģŭ Ŀŋũā āłƑĢũŋłĿāłŶÖķķƘ appreciative and better equipped ƒĢŶĞ ŶĞā ŨŽÖķĢƩóÖŶĢŋłŭ̇ ŭĴĢķķŭ Öłù āƗťāũĢāłóā Ŷŋ ùāÖķ ƒĢŶĞ ŶĞā ùāĿÖłùŭ ŋĕ ĕŽŶŽũā ŶāóĞłŋķŋėƘ Öłù ũāėŽķÖŶĢŋł̧̍ Dŋũ Ŀŋũā ĢłĕŋũĿÖŶĢŋł ŋł !R N1 ĿāĿðāũŭĞĢť̇ ƑĢŭĢŶ ŶĞā ƒāðŭĢŶā̆ ͻ phamnews.co.uk/˚˚˚ˢ̓˙˛

ͻ Spirotech and Grundfos ĞÖƑā ŭŶũŽóĴ Öł ÖėũāāĿāłŶ ŶĞÖŶ Öķķŋƒŭ ŶĞā ťŽĿť ĿÖłŽĕÖóŶŽũāũ Ŷŋ ŋƦāũ Ö ðāŭťŋĴā ũÖłėā ŋĕ ƪŽĢù óŋłùĢŶĢŋłĢłė ŭƘŭŶāĿŭ ĕŋũ ķÖũėāũ óŋĿĿāũóĢÖķ ťũŋıāóŶŭ̍ ͻ Triton Showers has been granted the international Quiet Mark of approval for its silent pump technology. ͻ pāƒ ėŋƑāũłĿāłŶ ƩėŽũāŭ̵ŭĞŋƒ ŶĞā łŽĿðāũ ŋĕ łāƒ ðŽĢķù ĞŋĿāŭ Žłùāũ construction has decreased in ŶĞā ŭĞÖùŋƒ ŋĕ ũāƗĢŶ̍ ͻ Futurebuild Events has been acquired by exhibition organiser Easyfair in a move that will see further investment in the UK show for the built environment. ͻ Rettig UK Ltd has changed ĢŶŭ łÖĿā Ŷŋ ŽũĿŋ FũŋŽť Ģł Ö ĿŋƑā Ŷŋ ŭŶũāłėŶĞāł ĢŶŭ ðũÖłù value and presence.

Construction sector workforce shrinks Scheme for vulnerable seniors ĿÖķķ ðŽĢķùĢłė óŋĿťÖłĢāŭ ũāĿÖĢł nervous about hiring new staff and are reducing the size of their ƒŋũĴĕŋũóā̇ ÖóóŋũùĢłė Ŷŋ Ö̵ũāóāłŶ ŭŽũƑāƘ ĕũŋĿ ŶĞā DāùāũÖŶĢŋł ŋĕ Master Builders (FMB).

The FMB’s State of Trade Survey for Q˜ ˛˙˚ˢ ĕŋŽłù ŶĞā łŽĿðāũ ŋĕ ŭĿÖķķ Ŷŋ ĿāùĢŽĿ-sized (SME) óŋłŭŶũŽóŶĢŋł óŋĿťÖłĢāŭ ũāťŋũŶĢłė Ö ėũŋƒĢłė ƒŋũĴĕŋũóā ĞÖù ĕÖķķāł ĕũŋĿ ˚ˢ% to ˚˞ͮ̇ ƒĞĢķā ÖķĿŋŭŶ Ö ŨŽÖũŶāũ (˛˜%) reported they had reduced

ŶĞāĢũ ĞāÖùóŋŽłŶ̇ Žť ĕũŋĿ ˛˚̵ͮ̍​̵ 1ĿťķŋƘĿāłŶ ķāƑāķŭ ĕŋũ m1 óŋłŭŶũŽóŶĢŋł óŋĿťÖłĢāŭ ũāĿÖĢłāù Ģł łāėÖŶĢƑā territory for the second quarter in a row ĕŋķķŋƒĢłė Ö ƩƑā-year period of growth. ũĢÖł āũũƘ̇ óĞĢāĕ āƗāóŽŶĢƑā ŋĕ ŶĞā Dm ̇ ŭÖƘŭ̵̦̆ ŽĢķùāũŭ Öũā ŶĢũāù ŋĕ ŶĞā óŋłŶĢłŽāù political uncertainty blighting the UK āóŋłŋĿƘ̍ ŶÖėłÖŶĢłė ŭŶÖĕĕĢłė ķāƑāķŭ is a concerning sign, and if this trend continues, we could see the capacity of the ĢłùŽŭŶũƘ ŭĞũĢłĴ ÖŶ Ö ŶĢĿā ƒĞāł ðŽĢķùāũŭ Öũā łāāùāù Ŀŋũā ŶĞÖł āƑāũ̍ ̦ ĿÖķķ ðŽĢķùĢłė óŋĿťÖłĢāŭ Öũā Öķŭŋ having to contend with eye-watering ĿÖŶāũĢÖķ ťũĢóāŭ̇ Öłù ŶĞāŭā Öũā ŭāŶ Ŷŋ óŋłŶĢłŽā to rise. This, coupled with continued wage ĢłƪÖŶĢŋł ùũĢƑāł ðƘ ŭĴĢķķ ŭĞŋũŶÖėāŭ Ģŭ ķāÖƑĢłė ĿÖłƘ ĕĢũĿŭ Ŷŋ ĞÖƑā ŽłŭŽŭŶÖĢłÖðķā ťũŋĕĢŶ ĿÖũėĢłŭ̍ ¦ĞĢŭ ƒĢķķ ŽķŶĢĿÖŶāķƘ ĿāÖł ķāŭŭ ĿŋłāƘ ĕŋũ m1ŭ Ŷŋ ĢłƑāŭŶ Öłù ėũŋƒ ĕŋũ ŶĞā ĕŽŶŽũā̇ Öłù ŽķŶĢĿÖŶāķƘ óŋŽķù ŭāā ŭŋĿā ƩũĿŭ having to close. ̦¦Ğā ėŋƑāũłĿāłŶ łāāùŭ Ŷŋ óÖũāĕŽķķƘ óŋłŭĢùāũ ŶĞā ĢĿťÖóŶ ŋĕ łāƒ ũāėŽķÖŶĢŋłŭ ŶĞÖŶ ƒĢķķ ĢĿťŋŭā āƗŶũÖ óŋŭŶŭ Öłù óÖŭĞ ƪŋƒ restrictions on the sector, such as Reverse !ĞÖũėā Á ¦̧̍

The UK and Ireland Fuel Distributors Association (UKIFDA) is urging people aged 75 and over to sign up to the Cold Weather Priority ŭóĞāĿā̇ Ö ĕũāā ĢłĢŶĢÖŶĢƑā ŶĞÖŶ āłŭŽũāŭ ŋķùāũ óŽŭŶŋĿāũŭ ėāŶ ŶĢĿāķƘ deliveries of heating oil when they łāāù ĢŶ ĿŋŭŶ̍ ¦Ğā ėŋƑāũłĿāłŶ-backed Cold ÂāÖŶĞāũ ũĢŋũĢŶƘ ŭóĞāĿā āłÖðķāŭ ­bRD' ĿāĿðāũŭ Ŷŋ ĢùāłŶĢĕƘ ŶĞŋŭā ĿŋŭŶ ÖŶ ũĢŭĴ ĕũŋĿ ŶĞā cold and take proactive steps to ťũĢŋũĢŶĢŭā ùāķĢƑāũĢāŭ Ŷŋ ŶĞāĿ ŭŋ ŶĞāƘ ĞÖƑā āłŋŽėĞ ĕŽāķ Ŷŋ ŭŶÖƘ ƒÖũĿ throughout the winter.

“Since it began in ˛˙˚ˠ, over ˛˛̇˙˙˙ āķùāũķƘ óŋłŭŽĿāũŭ ŋĕ heating oil have signed up to the ŭóĞāĿā̇ Öłù ĢŶ ťũŋƑāù ƑĢŶÖķ ƒĞāł ŶĞā āÖŭŶ ĕũŋĿ ŶĞā 1ÖŭŶ ĞĢŶ ķÖŭŶ ƘāÖũ̧̇ āƗťķÖĢłŭ FŽƘ ŽķĞÖĿ̇

óĞĢāĕ āƗāóŽŶĢƑā ŋĕ ŶĞā ķĢŨŽĢù ĕŽāķŭ distribution trade association.

There are currently ˚̍˞ĿĢķķĢŋł ĞŋĿāŭ Ģł ŶĞā ­b Öłù ˟ˡ˟̇˙˙˙ ĞŋĿāŭ Ģł RũāķÖłù ŶĞÖŶ ũāķƘ ŋł ķĢŨŽĢù fuels for heating.

Dŋũ ĢłĕŋũĿÖŶĢŋł ŋł ŭĢėłĢłė Žť Ŷŋ ŶĞā !ŋķù ÂāÖŶĞāũ ũĢŋũĢŶƘ óĞāĿā̇ visit the website below. ͻ phamnews.co.uk/˚˚˚ˢ̓˙˜

New showroom Roca has unveiled its new UK headquarters located in Bardon, Leicestershire, offering over ˚˝˞̇˙˙˙ft2 ŋĕ ŭťÖóā̇ ĢłóķŽùĢłė ƒÖũāĞŋŽŭā̇ ŋƧóāŭ Öłù ĿāāŶĢłė ũŋŋĿŭ̇ Öŭ ƒāķķ Öŭ āƗŶāłŭĢƑā łāƒ ŭĞŋƒũŋŋĿ ĕÖóĢķĢŶĢāŭ for all Roca UK brands. m' ķÖł 'ŋùùŭ ŭÖƘŭ̆ ̦Âā Öũā ùāķĢėĞŶāù Ŷŋ ŋƧóĢÖķķƘ launch our new Roca UK headquarters. Both Roca and Laufen brands are growing strongly and the new site ťũŋƑĢùāŭ Ö ŶũāĿāłùŋŽŭ ŋťťŋũŶŽłĢŶƘ Ŷŋ óŋłŶĢłŽā ŋł this trajectory and accelerate our growth. It will also provide a central location for our trade and retail ťÖũŶłāũŭ Ŷŋ óŋĿā Öłù āƗťāũĢāłóā ŶĞā ƒĞŋķā ŭťāóŶũŽĿ ŋĕ ŋóÖ ­b ťũŋùŽóŶŭ̍ Âā ĞÖƑā ŶĞā ðāŭŶ ŶāÖĿ Ģł ŶĞā industry and these new state-of-the-art facilities ũāƪāóŶ ŋŽũ ÖĿðĢŶĢŋŽŭ ťķÖłŭ̧̍

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8

News Review

People ŽłùāũāŭŶĢĿÖŶā the role ðŋĢķāũŭ ťķÖƘ pāƒ ũāŭāÖũóĞ ĕũŋĿ ÂŋũóāŭŶāũ ŋŭóĞ ĞÖŭ ŭĞŋƒł ŶĞÖŶ ŋƑāũ Ö ŶĞĢũù ̛˜˞̜ͮ ŋĕ ­b ĞŋŽŭāĞŋķùāũŭ ŽłùāũāŭŶĢĿÖŶā ŶĞā ĢĿťÖóŶ Ö ðŋĢķāũ ðũāÖĴùŋƒł Ģł ƒĢłŶāũ ƒŋŽķù ĞÖƑā Žťŋł ŶĞāĢũ ķĢƑāŭ̍ ķŶĞŋŽėĞ ŶĞā ĿÖıŋũĢŶƘ ̛ˢ˛̜ͮ ŭÖĢù ŶĞāƘ Öũā ÖƒÖũā ŶĞÖŶ Ö ƒĢłŶāũ ðŋĢķāũ ðũāÖĴùŋƒł ƒŋŽķù ĞÖƑā ŭŋĿā ŭŋũŶ ŋĕ ĢĿťÖóŶ ŋł ŶĞāĢũ ķĢƑāŭ̇ ˜˞ͮ ùŋƒłťķÖƘāù ŶĞā ĢĿťŋũŶÖłóā ŋĕ ŶĞāĢũ ĞāÖŶĢłė Öłù ĞŋŶ ƒÖŶāũ̍ ÂĞāł ĢŶ óŋĿāŭ Ŷŋ óĞŋŋŭĢłė Öł ĢłŭŶÖķķāũ̇ ŶĞā ŭŽũƑāƘ ĕŋŽłù ũāķĢÖðĢķĢŶƘ ƒÖŭ ŶĞā ĿŋŭŶ

dŋłùŋł ŋƧóā ĕŋũ mĢŶŭŽðĢŭĞĢ

ĢĿťŋũŶÖłŶ ĕÖóŶŋũ ĕŋũ óŽŭŶŋĿāũŭ ̛˜˛̜ͮ̇ ĕŋķķŋƒāù ðƘ ťũŋĕāŭŭĢŋłÖķĢŭĿ ̛˛˚̜ͮ Öłù ťũĢóā ̛˛˙̜ͮ̍ ÂĢŶĞ ŶĞāŭā ĕÖóŶŋũŭ Ģł ĿĢłù̇ ÂŋũóāŭŶāũ Ģŭ ŽũėĢłė ĢłŭŶÖķķāũŭ Ŷŋ āłŭŽũā ŶĞāƘ āùŽóÖŶā ŶĞāĢũ óŽŭŶŋĿāũŭ ŋł ŶĞā ðāŭŶ ŋťŶĢŋł ĕŋũ ŶĞāĢũ ĞŋĿā Öłù ŶĞā ĢĿťŋũŶÖłóā ŋĕ ðŋĢķāũ ĿÖĢłŶāłÖłóā̍ ¦Ğā ŭŽũƑāƘ Öķŭŋ ĕŋŽłù ŶĞÖŶ ˠ˞ͮ ŶƘťĢóÖķķƘ take a warm shower or bath at least once a ùÖƘ̇ Öłù ˟ˠͮ rely on the hot water to wash Žť ŶĞāĢũ ùĢũŶƘ ùĢŭĞāŭ ùÖĢķƘ̍ ¦ĞĢŭ ĞĢėĞķĢėĞŶŭ ŶĞā ĢĿťŋũŶÖłóā ŋĕ Ö ũāķĢÖðķā ðŋĢķāũ Öŭ ƒāķķ Öŭ Öł ÖłłŽÖķ ŭāũƑĢóā Ŷŋ āłŭŽũā ĢŶ ũŽłŭ ŭĿŋŋŶĞķƘ̍ mÖũŶƘł ũĢùėāŭ̇ ùĢũāóŶŋũ ŋĕ ŶāóĞłĢóÖķ óŋĿĿŽłĢóÖŶĢŋł Öłù ťũŋùŽóŶ ĿÖłÖėāĿāłŶ ÖŶ ÂŋũóāŭŶāũ̇ ŭÖƘŭ̆ ̦1ƑāũƘ ƘāÖũ̇ ƒā ŭāā Ŀŋũā ðŋĢķāũ ðũāÖĴùŋƒłŭ Ģł ŶĞā ķÖŶŶāũ ĞÖķĕ ŋĕ ŶĞā ƘāÖũ̇ óÖŽŭĢłė Ö ŭĢėłĢĕĢóÖłŶķƘ ķŋłėāũ ƒÖĢŶĢłė ķĢŭŶ Ŷŋ ĕĢƗ Ö ðŋĢķāũ Ģł ŶĞā ƒĢłŶāũ ĿŋłŶĞŭ̍ RłŭŶÖķķāũŭ łāāù Ŷŋ Žŭā ŶĞāĢũ ŨŽÖķĢŶƘ Öłù āƗťāũŶĢŭā Ŷŋ ƩŶ ũāķĢÖðķā ðŋĢķāũŭ Öłù Ŷāķķ ŶĞāĢũ óŽŭŶŋĿāũŭ Ŷŋ ėāŶ ũāėŽķÖũ óĞāóĴŭ Ŷŋ Ğāķť ťũāƑāłŶ ŶĞĢŭ ĕũŋĿ ĞÖťťāłĢłȩ̇̍

łāƒ dŋłùŋł ŋƧóā ĞÖŭ ðāāł ŋťāłāù ðƘ mĢŶŭŽðĢŭĞĢ 1ķāóŶũĢó Ŷŋ ðā ĞŋĿā Ŷŋ Ö ŭťāóĢÖķĢŭŶ ŶāÖĿ ùāùĢóÖŶāù Ŷŋ ùāķĢƑāũĢłė āłāũėƘ āĕĕĢóĢāłŶ NÁ ! ŭŋķŽŶĢŋłŭ Ģł ŶĞā óÖťĢŶÖķ̍ dŋóÖŶāù Ģł ŋŽŶЃÖũĴ̇ ŶĞā łāƒ ĕÖóĢķĢŶƘ Ģŭ ÖĢĿāù ÖŶ ŭŽťťŋũŶĢłė ŶĞā ėũŋƒĢłė óŋłŭŶũŽóŶĢŋł ĿÖũĴāŶ Ģł dŋłùŋł Öłù ťũŋƑĢùĢłė Ö óŋłŭŽķŶĢłė ŭāũƑĢóā Ŷŋ ŭťāóĢĕĢāũŭ Öłù ðŽĢķùĢłė ŋťāũÖŶŋũŭ̍ ¦Ğā ŽŭŶÖĢłÖðķā ÖłĴŭĢùā ŋĕĕĢóā ťũŋƑĢùāŭ ÖĿťķā ŭťÖóā ĕŋũ ĿāāŶĢłėŭ̇ āłŶāũŶÖĢłĿāłŶ Öłù łāŶƒŋũĴĢłė̍ ¦Ğā łāƒ ŋƧóāŭ Öũā ðÖŭāù ÖŶ ŽŭŶÖĢłÖðķā ÖłĴŭĢùā̇ ˛˞ dÖƑĢłėŶŋł ŶũāāŶ̇ ŋŽŶЃÖũĴ̍

Benchmark checklist refresh

Big chance to win prize-Ʃķķāù ƑÖn! ÂŋķŭāķāƘ Öłù RùāÖķ ŋĢķāũŭ Öũā ėĢƑĢłė ĢłŭŶÖķķāũŭ ŶĞā óĞÖłóā Ŷŋ ƒĢł ŶĞŋŽŭÖłùŭ ŋĕ ťŋŽłùŭ ƒŋũŶĞ ŋĕ ťũĢơāŭ Öŭ ťÖũŶ ŋĕ ŶĞāĢũ ̨1ťĢó FĢƑāÖƒÖƘ̪̍ ŽłłĢłė ŽłŶĢķ ŶĞā āłù ŋĕ ŶĞĢŭ ƘāÖũ̇ ĢłŭŶÖķķāũŭ óÖł āłŶāũ ĢłŶŋ Ö ťũĢơā ùũÖƒ āƑāũƘ ŶĢĿā ŶĞāƘ ðŽƘ Öł RùāÖķ dŋėĢó mÖƗ ŋũ ÁŋėŽā mÖƗ ðŋĢķāũ ÖŶ Ö ÂŋķŭāķāƘ ðũÖłóĞ̍ ¦Ğā ĞāÖùķĢłā ťũĢơā ťÖóĴÖėā ĢłóķŽùāŭ Ö ðũÖłù łāƒ Á ¦ũÖłŭťŋũŶāũ ƑÖł̇ ƒũÖťťāù Ģł ŶĞā ƒĢłłāũ̪ŭ ķĢƑāũƘ̇ ƩŶŶāù ƒĢŶĞ Ö ŶŽðā óÖũũĢāũ ĕŋũ ŶĞā ũŋŋĕ ũÖóĴ Öłù ŭŶŋóĴāù ƒĢŶĞ Öł Ģ-mĢłĢ̇ dŋėĢó mÖƗ Öłù ÁŋėŽā mÖƗ ðŋĢķāũ ĕũŋĿ RùāÖķ̍ ŭāŶ ŋĕ ťũāĿĢŽĿ ťŋƒāũ Ŷŋŋķŭ Ģŭ Öķŭŋ ĢłóķŽùāù̇ óŋĿťķāŶā ƒĢŶĞ ŭāóŽũā ƑÖł ƑÖŽķŶ ĕŋũ Öùùāù ťāÖóā ŋĕ ĿĢłù ̞ Ö ťÖóĴÖėā ƒŋũŶĞ Žť Ŷŋ ͎˝˙̇˙˙˙̍ ¦Ğā ƒĢłłāũ ƒĢķķ ðā ŭāķāóŶāù ÖŶ ũÖłùŋĿ ÖĕŶāũ ŶĞā óŋĿťāŶĢŶĢŋł óķŋŭāŭ ŋł ˜˚ December ˛˙˚ˢ̍

bāƘ Ŷŋ ƒĢłłĢłė ðŽŭĢłāŭŭ Ģŭ ŶũŽŭŶāù ÖùƑĢóā ¦ũŽŭŶ Ģŭ ŶĞā ðĢėėāŭŶ ĢłƪŽāłóĢłė ĕÖóŶŋũ ĕŋũ ĞŋĿāŋƒłāũŭ ƒĞāł ŭāķāóŶĢłė Ö ŶũÖùāŭťāũŭŋł ÖóóŋũùĢłė Ŷŋ ũāóāłŶ ũāŭāÖũóĞ ĕũŋĿ Öùùķā̇ ŶĞā Öťť ŶĞÖŶ Ğāķťŭ ŶũÖùāŭťāŋťķā ŭāóŽũā ıŋðŭ̍ ¦Ğā ũāŭāÖũóĞ̇ ƒĞĢóĞ ŭŽũƑāƘāù ŋƑāũ ˚˞˙˙ óŋłŭŽĿāũŭ̇ ķŋŋĴāù ÖŶ ƒĞĢóĞ ĕÖóŶŋũŭ ĢłĕķŽāłóā Ö ĞŋĿāŋƒłāũ ŭāķāóŶĢłė Ö ŶũÖùāŭťāũŭŋł̇ ƒĢŶĞ ÖķĿŋŭŶ ĞÖķĕ ̛˝˟̜ͮ ŋłķƘ óŋłŶÖóŶĢłė ŶĞŋŭā ƒĞŋ have been recommended by someone ŶĞāƘ ŶũŽŭŶ̍ Öùùķā ŭÖƘŭ ĞŋŽŭāĞŋķùāũŭ ŭťāłù ŋł ÖƑāũÖėā Ŷƒŋ ĞŋŽũŭ ũāŭāÖũóĞĢłė ťŋŶāłŶĢÖķ ŶũÖùāŭťāŋťķā̍ ˜ˢͮ ėŋ ŋłķĢłā Ŷŋ ŭāā Ģĕ

The Benchmark scheme has been updated by the HHIC to ũāƪāóŶ Ŀŋùāũł ùÖƘ ðāŭŶ ťũÖóŶĢóā̇ ŭŶÖłùÖũùŭ Öłù ķāėĢŭķÖŶĢŋł̍ dÖŽłóĞāù Ģł ˚ˢˢˢ̇ ŶĞā ŭóĞāĿā Ģŭ ùāŭĢėłāù Ŷŋ ťũŋĿŋŶā ŨŽÖķĢŶƘ ĕŋũ ŶĞā ĢłŭŶÖķķÖŶĢŋł̇ óŋĿĿĢŭŭĢŋłĢłė Öłù ŭāũƑĢóĢłė ŋĕ ùŋĿāŭŶĢó ĞāÖŶĢłė Öłù ĞŋŶ ƒÖŶāũ ŭƘŭŶāĿŭ̍ !ŋĿĿāłŶĢłė ŋł ŶĞā óĞÖłėāŭ̇ NNR! ùĢũāóŶŋũ ŶāƒÖũŶ !ķāĿāłŶŭ ŭÖƘŭ̆ ̦¦Ğāũā Öũā Ö ĕāƒ óĞÖłėāŭ ƘŋŽ ƒĢķķ łŋŶĢóā łŋƒ ÖťťāÖũĢłė ŋł ũāóāłŶķƘ ťũĢłŶāù !ĞāóĴķĢŭŶ ĕŋũĿŭ Ģł ŋũùāũ Ŷŋ ĿÖĴā ĢŶ Ŀŋũā ũāķāƑÖłŶ Öłù Öķŭŋ Ŷŋ ŋƦāũ ĕŽũŶĞāũ ĢĿťũŋƑāĿāłŶŭ Ŷŋ ŶĞā ŋƑāũÖķķ āƧóĢāłóƘ ŋĕ ŶĞā āłóĞĿÖũĴ ŭƘŭŶāĿ̧̍ NNR! Ģŭ ĢłƑāŭŶĢėÖŶĢłė ŶĞā ťŋŭŭĢðĢķĢŶƘ ŋĕ ĿŋƑĢłė ŶĞā ĕŋũĿ ŋłķĢłā̍ ¦ĞĢŭ ƒŋŽķù āłÖðķā ĢłŭŶÖķķāũŭ Ŷŋ óŋĿťķāŶā ŶĞā óĞāóĴķĢŭŶ ÖŶ ŶĞā ŭÖĿā ŶĢĿā Öŭ ũāėĢŭŶāũĢłė ŶĞā ĢłŭŶÖķķÖŶĢŋł ƒĢŶĞ FÖŭ Öĕā̍ ¦Ğā ŋłķĢłā ŭƘŭŶāĿ Ģŭ óŽũũāłŶķƘ Ģł ŶĞā ùāŭĢėł ťĞÖŭā Öłù ťķÖłłāù ĕŋũ ķÖŽłóĞ ðƘ ŶĞā āłù ŋĕ ˛˙˛˙̍ ¦Ğā óŽũũāłŶ óĞāóĴķĢŭŶ óÖł ðā ŭāāł ŋł ŶĞā ƒāðŭĢŶā ðāķŋƒ̍ ͻ phamnews.co.uk/˚˚˚ˢ̓˙˝

ŶũÖùāŭťāŋťķā ĞÖƑā ėŋŋù ũāƑĢāƒŭ̇ óĞāóĴĢłė Öł ÖƑāũÖėā ŋĕ ƩƑā ũāƑĢāƒ ŭĢŶāŭ ðāĕŋũā ðŋŋĴĢłė Ö ŶũÖùāŭťāũŭŋł̍ zƑāũ Ö ŨŽÖũŶāũ ̛˛˟̜ͮ Öķŭŋ ũāÖù Žť ŋł ŶĞā ťũŋðķāĿ ŶĞāƘ̪ũā āƗťāũĢāłóĢłė Ŷŋ āłŭŽũā ŶĞāƘ ùŋł̪Ŷ ėāŶ ũĢťťāù ŋĕĕ ðƘ ŶĞā ŶũÖùāŭťāũŭŋł ŶĞāƘ ŭāķāóŶ̍ 'āŭťĢŶā ŶĞā ũĢŭĴ ŋĕ ŭŽð-ŭŶÖłùÖũù ƒŋũĴ̇ ˚˙ͮ ŋĕ ŶĞŋŭā ŭŽũƑāƘāù ƒĢķķ ÖķƒÖƘŭ ėŋ ƒĢŶĞ ŶĞā óĞāÖťāŭŶ ŋťŶĢŋł ÖƑÖĢķÖðķā̇ ƒĢŶĞ ťāŋťķā Ģł ŶĞā pŋũŶĞ 1ÖŭŶ ķāÖŭŶ ķĢĴāķƘ Ŷŋ ŭťāłù ĿŋłāƘ ŋł ŶũÖùāŭťāŋťķā̍ āł mĢķŶŋł̇ ĞāÖŶĢłė āłėĢłāāũ Öłù óŋ̟ĕŋŽłùāũ ŋĕ Öùùķā̇ ŭÖƘŭ̆ ̦RŶ̪ŭ āƑĢùāłŶ ŶĞÖŶ ťāŋťķā ƑÖķŽā ŶĞā ũāóŋĿĿāłùÖŶĢŋłŭ ŋĕ ŶĞāĢũ ĕũĢāłùŭ Öłù ĕÖĿĢķƘ̇ ŋũ āƑāł ŋŶĞāũ ĞŋĿāŋƒłāũŭ ƒĢŶĞĢł ŶĞāĢũ ķŋóÖķ ÖũāÖ̍ Âā ŭāŶ Žť Öùùķā Ŷŋ Ğāķť ĢłŭŶÖķķāũŭ óŋĿĿŽłĢóÖŶā ƒĢŶĞ ťŋŶāłŶĢÖķ óŽŭŶŋĿāũŭ ķŋŋĴĢłė ĕŋũ ŶũŽŭŶāù ũāƑĢāƒŭ̧̍ ¦ŋ Ʃłù ŋŽŶ Ğŋƒ ŶĞā Öùùķā Öťť ƒŋũĴŭ̇ ŶŽũł Ŷŋ ŽŭĢłāŭŭ mÖŶŶāũŭ ŋł ťÖėā ˛˟̍

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News Review

Tools of the future revealed Fingerprint recognition is just one of the features tradespeople would like to see incorporated into the power tools of the future, as revealed in a survey conducted by power tool manufacturer, Fein.

As part of its #ToolsoftheFuture campaign, Fein asked trades which features they would like to see in power tools in the coming years.

Because theft is clearly the number one concern for tradespeople when it comes to power tools, almost ˞˙% of suggestions regarded safeguarding against tool theft.

Passcodes, security kill switches and fingerprint recognition were suggested as key features which could help to deter opportunists and reduce the number of stolen tools.

Elsewhere, connectivity and the use of AI were proposed for power tools which can read regular work patterns. The idea is to ensure proóāŭŭāŭ Öũā ŭĿŋŋŶĞāũ Öłù Ŀŋũā āƧcient, with analytics feeding back instantly to prevent errors.

Other ideas suggested include battery charge alert, universal

FŽĢùÖłóā ŋł ðāłāƩŶŭ ŋĕ ƒÖŶāũķāŭŭ ŶũÖťŭ New guidance is available from BPF Pipes Group on the advantages of specifying waterless traps instead of U or S bends. The guide provides information on the capabilities and limitations of water-seal and waterless traps, together with best practice for specifying, installing and maintaining waterless traps.

Building Regulations require any appliance that discharges water Ŷŋ Ö ùũÖĢł Ŷŋ ðā ƩŶŶāù ƒĢŶĞ Ö ƒÖŶāũ batteries, built-in extraction, and noise reduction. Tradespeople also hope to see the advancement of cordless tools continue, with some suggesting that site work will rely solely on battery technology in the future. Some people had simpler visions for the future of power tools, however, with one suggesting they’d be happy with a tool which ƘŋŽ óŋŽķù āÖŭĢķƘ ƩŶ ðÖóĴ Ģł ŶĞā Ŷŋŋķ box it was supplied in.

Andy Mills, national sales manager at Fein, says: “Our #ToolsoftheFuture campaign is another example of our desire to Ʃłù ŋŽŶ ƒĞÖŶ Žŭāũŭ ƒÖłŶ ĕũŋĿ ŶĞāĢũ power tools. We received a fantastic mix of suggestions, with some highlighting the need for more technology and others wanting a more stripped back tool that gets the job done.”

trap to prevent foul gases entering the building. However, there are a number of conditions which can lead to a loss of the water seal. The guide explains how a waterless trap removes many of the factors causing ƒÖŶāũ ŶũÖťŭ Ŷŋ ķŋŭā ŶĞāĢũ ŭāÖķŭ̵̍ There are currently no UK standards which specify the performance of these traps, but if used correctly waterless traps can offer significant benefits. Therefore the

BPF Pipes Group guidance clarifies what technologies are available, what to look for in product specification to ensure the correct system for a building’s needs, and top tips for good practice installations.

The guidance continues BPF Pipes Group’s support for best practice and for innovative construction methods. Download the guide from the link below. ͻ phamnews.co.uk/˚˚˚ˢ̓ˠ˛

Robin Adderley, sales and marketing director at NIBE, explains: “The heat pump market is predicted to expand considerably in the coming years, so we needed a logistics partner that has the capacity to support the demands of our installer network. We

selected NX Group as part of our commitment to providing the very highest quality delivery service to ŋŽũ ĢłŭŶÖķķāũŭ̵̍ Âā Öũā óŋłƩùāłŶ ŶĞÖŶ our new distribution partner will help us to build on our reputation as the installer’s preferred choice for heat pumps.”

Heat pumps to deliver on expectations Heat pump manufacturer NIBE has partnered with logistics expert NX Group to give NIBE VIP Installers across the UK an even Ŀŋũā ũāŭťŋłŭĢƑā̇ ŶÖĢķŋũāù ŭāũƑĢóā̵̍ pÇ FũŋŽť ŋƦāũŭ Ö ķÖũėāũ óÖťÖóĢŶƘ warehouse for greater stock holding and potentially shorter lead-times to installers. Its fleet can cover all delivery locations and requirements for orders placed before ˝pm.

Five Year No Quibble Warranty Our industry-leading warranty covers all components for five years, rather than just the heat exchanger, as you’ll find with many manufacturers. On the rare occasion of either a manufacturing or installation fault occuring, we have a ”no quibble” policy.

Life-long flexible oil line

For heat exchanger replacement after the warranty period, we have a discounted pricing structure based on age. The full price is chargeable in year eleven.

Order your boiler today...

Via your merchant or directly on:

01449 722 461 enquiries@ hounsfieldboliers.co.uk www.hounsfieldboilers.co.uk

Our only condition of warranty is that the boiler installation is registered with us and is serviced annually. On registration of their boiler, homeowners are sent a warranty certificate.

PHAM NOV19:Layout 1 04/11/2019 13:49 Page 11

PHAM NEWS | NOVEMBER 2019

News Review 11 Calls to make TMVs compulsory in all homes

The CIPHE has added its voice to those calling on the government to make the installation of thermostatic mixing valves compulsory in all homes. It follows the release of the latest hospital admission statistics from NHS Digital which reveal that ˜˝% of scalding admissions were aged ˢ years or under, and nearly ˚ˢ% were over 6˙. ¦Ğā ŭŶÖŶĢŭŶĢóŭ ũāƪ āóŶ Ʃ ėŽũāŭ ĕũŋĿ ŶĞā ŋƘÖķ ŋóĢāŶƘ ĕŋũ the Prevention of Accidents (RoSPA) which show that the āķùāũķƘ Öũā Ʃ Ƒā ŶĢĿāŭ Ŀŋũā ÖŶ ũĢŭĴ ŋĕ Ö ĕÖŶÖķ ðŽũł ŋũ ŭóÖķù injury than the general population. !1z bāƑĢł ÂāķķĿÖł óŋĿĿāłŶŭ̆ ̦R Ʃ łù ĢŶ ŽłÖóóāťŶÖðķā ŶĞÖŶ ŭŋ ĿÖłƘ ĢłłŋóāłŶ ťāŋťķā Öũā ŭŽƦ āũĢłė ŭóÖķùŭ Öłù burns. The majority of scalding incidents can be avoided; however a lack of legislation and general knowledge óŋłŶĢłŽāŭ Ŷŋ ĞĢłùāũ āƦ ŋũŶŭ Ŷŋ āķĢĿĢłÖŶā ŶĞāŭā ĢłóĢùāłŶŭ̍ In my opinion, it is unforgivable that government ŋƧ óĢÖķŭ ĞÖƑā óŋłŶĢłŽāù Ŷŋ ÖƑŋĢù ŶÖĴĢłė ũāŭťŋłŭĢðĢķĢŶƘ̍ “Our perspective on this is clear. We need to reduce the risk by raising general awareness of the dangers in our homes. We need to change legislation to enforce the use of protective devices such as TMVs in all homes, not just new build. We need to educate the public on the importance of regularly maintaining these devices and we need to ensure that all those working on plumbing and ĞāÖŶĢłė ŭƘŭŶāĿŭ Öũā ŨŽÖķĢƩ āù Öłù óŋĿťāŶāłŶ Ŷŋ ùŋ ŭŋ̧̍

Tool bursary for student plumbers The Worshipful Company of Plumbers is once again inviting applications for its tools and equipment bursary scheme.

Bursaries are for student plumbers who would benefit from financial assistance as a direct result of progressing to S/NVQ Level ˜ MES (Plumbing) or equivalent.

In England this is following completion of a Level ˛ qualification.

The Company offers bursaries of up to £˚˙˙˙ to assist students to buy costly tools and equipment.

This is awarded in vouchers for tools and equipment only (it cannot be used to offset any course fees provided by an employer).

Students are encouraged to apply directly but must have a reference from their lecturer or employer.

Professional bodies such as the CIPHE, training providers, and employers are encouraged to support students who, in their opinion, meet the criteria and would therefore merit consideration as possible recipients of a Bursary.

All applications should be made by the ˚˙th January 2020. For more information and to download an application form, visit the website below. ͻ phamnews.co.uk/˚˚˚ˢ̓ˠ˝

ũŋĿŋŶĢŋł ŋƦ āũŭ Žť ŭŋĿā ƒĢłŶāũ ƒÖũĿāũŭ Installers can stay warmer at work with Spirotech’s latest winter rewards promotion, which gives heating professionals the chance to receive free workwear in return for five Spirotech purchases.

Heating engineers can claim a Spirotech soft-shell jacket and beanie hat when they purchase any five units from a selected range which includes the SpiroTrap MBL and MB˜, SpiroVent RV˛, SpiroCross AX and SpiroCombi MB3.

Purchases must be made between 1st October and ˜˚st December 2019, and all claims submitted by ˜˚st January ˛˙˛˙.

UK business director at Spirotech, Kevan Peaker, says: “With winter approaching, it’s the perfect time to reward our dedicated installers as their

workload increases in the heating season. Our range of system protection products are go-to units for forwardthinking installers who understand the value of deaeration and dirt removal.

“Our latest promotion is a thank you for their continued loyalty, and we hope it will also encourage new customers to discover the results they can achieve when they adopt Spirotech products and include them in system designs.”

For further information on the winter rewards promotion, visit the website below. ͻ phamnews.co.uk/˚˚˚ˢ̓ˠ˜

PHAM NOV19:Layout 1 04/11/2019 10:13 Page 12

PHAM NEWS | NOVEMBER 2019

12

News Review

Bathroom industry pledges to remove junk from the market Speaking at the 2019 Bathroom & Kitchen Business Conference, new BMA CEO Tom Reynolds laid out bold plans to tackle noncompliance in the bathroom industry, saying that more needs to be done “to get rid of the junk in the market”.

Tom promised that the Bathroom Manufacturers Association was determined to ramp up the noise on the compliance issue, educating consumers and stakeholders as well as lobbying government in order to break through the myths and lack of understanding about the level of non-compliance.

“We will make our voices heard so that we can create a level playing field and eradicate those that óŋłŶĢłŽā Ŷŋ ƪŋŽŶ ŶĞā ķÖƒ Öłù ťŽŶ end users at risk,” said Tom. Addressing the level of frustration felt within the bathroom industry, Tom argued that more needed to be done to grab the attention of consumers and back those companies who ĢłƑāŭŶ ŶĢĿā Öłù āƦŋũŶ Ģł āłŭŽũĢłė that their products meet quality and safety standards.

partnership with Keele University, designed to demystify what it means to be compliant. The tool is aimed primarily at professionals within the bathroom industry such as manufacturers, installers, retailers and distributors. It will guide visitors through a process that will help them identify what Ģŭ ũāŨŽĢũāù Ŷŋ óŋłƩũĿ óŋĿťķĢÖłóā̍

Tom Reynolds, CEO of the Bathroom Manufacturers Association

“We will also be raising awareness with a series of workshops and seminars aimed at installers and other stakeholders so that they better understand their responsibilities and can support our campaign,” said Tom. “We know we have the support of our members and that together ƒā ƒĢķķ ĿÖĴā Ö ùĢƦāũāłóā Ŷŋ ðũĢłė about much needed change.”

In a pre-conference seminar delegates were given a preview of a new online tool developed in

Looking ahead̵

Conference facilitator Tim Pollard sets out the key themes to this year’s conference

This year’s Bathroom & Kitchen Business Conference, held at Cheshire’s Carden Park Hotel in October, looked to address some of the challenges facing the industry in uncertain times, with ‘Brave New World’ as its umbrella theme.

Industry consultant and sustainability expert Tim Pollard was facilitator for the day and outlined some of the key issues facing the bathroom industry, including water usage and the need to understand the changing needs and lifestyles of customers. He introduced a series of informative presenters, including motivational speaker Ellis Watson who spoke about how businesses can manage

change to their advantage, arguing that passion and enthusiasm are the main ingredients to success in any industry.

Other highlights of the day included an overview of the implications of Brexit by commentator and trade expert David Henig, and an overview of the global bathroom market by David Harrop and Dan Thirkell from research data company BRG. Clare Trotter, head of trends at London-based agency Insider Trends, offered advice on how bathroom businesses can use social media to influence purchasing decisions and build closer

relationships with customers, while a panel of industry experts provided further insight of current design ĢłƪŽāłóāŭ Öłù Ŷũāłùŭ̍ Summing up the day, Alan Dodds, President of the BMA said: “It was one of the best conferences I have attended. With so many inspirational and informative speakers, our delegates were able to take away a wealth of information that will make a meaningful difference to their businesses.”

The conference concluded with a gala dinner and special party to celebrate the retirement of former BMA CEO, Yvonne Orgill.

PHAM NOV19 ACV:Layout 1 31/10/2019 08:57 Page 1

PHAM NOV19:Layout 1 04/11/2019 16:36 Page 14

PHAM NEWS | NOVEMBER 2019

14

Reader Services

New way to access further information For the 55 years and more that PHAM News has been printed we’ve included a reader enquiry card to provide readers with the opportunity to enquire about new products and gain further information about some of the technologies and issues covered in the magazine. Not surprisingly, with easy access to websites and online networks, the number of readers using this free postal service has ĂťÄ¤Ĺ‚Ä¤Ĺ…Ä¤Ĺ°Ä ÄƒĂť Ĺ°Ä¤Ä™Ĺ…Ä¤ĆąĂľĂ˜Ĺ…ĹšÄşĆ› ĤŅ ĹŹÄƒĂľÄƒĹ…Ĺš years. Although we recognise that there may be some readers out there who have been slow to embrace the digital age, there are clear advantages to gaining information via a few taps on a keyboard rather than taking a ŰŚŏŎĺĺ ŚŎ ƛŎƀŏ Ĺ…ÄƒĂ˜ĹŹÄƒĹ°Ĺš ŨŎŰŚ ĹŽĆŹĂľÄƒĚ–

With this in mind, we have introdced a new non-paper based PHAM News enquiry service.

DĹŽĹŹ Ă˜ ōƀĤþġ Ă˜Ĺ…Ăť ÄƒĂ˜Ĺ°Ć› Ć•Ă˜Ć› ŚŎ ƹŅÝ out more about the products and services that interest you, use the new online enquiry service that

PHAM NEWS

| NOVEMBER

2019

Lower ou tp boilers fo ut r

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is designed to take you directly to the information you require.

At the end of most articles and items on our editorial pages there will now be a web address with Ă˜ Ć€Ĺ…Ä¤ĹŤĆ€Äƒ ĆąĆ”Äƒ ĹŽĹŹ ŰĤƚ ÝĤęĤŚ ĂľĹŽĂťÄƒĚ– Simply enter phamnews.co.uk

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The results of a recent survey of heating engineers and their views on low carbon technologies has revealed that % of installers do not rate themselves as ‘very confident’ in recommending and choosing the best low carbon options for their customers, while only % are happy to say that they know how a transition to low carbon heating will impact on their work.

The survey was organised by the Department for Business, Energy & Industrial Strategy (BEIS) with the input of a number of industry membership organisations,

including CIPHE, EUA and OFTEC. It is hoped that the information gathered will help the government get a better understanding of the current attitudes of professional installers and the challenges they face. The UK has a legal duty to be completely carbon free by , which means that many fossil fuel systems – gas, oil and coal – will need to be replaced over time.

The online survey, which closed

A report commissioned by Citizens Advice Scotland (CAS) has warned that a move away from heating homes with fossil fuels will be hampered without significant improvements to electric heating options.

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The study on consumer attitudes to energy networks in Scotland found that just over half ( %) of households off the gas grid are satisfied with their heating systems. This compares with % of households who have a mains gas connection.

The study also found that % of households with mains gas central heating are fairly or extremely

compared to just % of those with electric storage heating.

The consumer charity says that it backs bold targets on emissions

More images that will make you shiver

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Better protection for van owners

New mem prolong vebranes ssel life

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ÄżĹ‹ĂšÄ Äˇ ÄżÄ Ă–Ĺ‚Ĺ­ ĢłŭŜÖġ ÄˇÄ ĹŠĹ­ Ĺ‚Ĺ‹ ġŋł ÄžĂ–Ć‘Ä ĹśĹ‹ ̨ŊÖ Ä—Ä ĹŠ Ĺ‚Ä—Ä ĹŠĂ–ĹśÄ ĚŞ ġ Ě›Ă Ä˘ĹśĹ‹ĂšÄ Ĺ‚Ĺ­ Ă–ĹŠÄ—Ä ĹŠ Ă°Ĺ‹Ä˘ÄˇÄ ÂœĆ˜Ĺ­ĹśÄ Äż Ă°Ĺ‹ ˛˛˛-DĚœĚ‡ Ć’ ĹŠĹ­Ě? Ä˘ÄˇÄ ĹŠĹ­ óÖł Ĺ‚ ĢŜĞ ŋŽŜżŽŜŭ from ˚˚ Ŝŋ Ĺ‹Ć’ Ă°Ä ĆŠ ĹśĹśÄ Ăš Ć’ÄžÄ ĹŠÄ ÄžÄ Ă–

Ë&#x;˙ĴÂĚ? Ĺś-only mod ÂŚÄžÄ Ă Ä˘ĹśĹ‹ĂšÄ els may have Ă°Ä Ä Ĺ‚ óĞŋŭ Ĺ‚Ĺ­ ˛˙˙ rang at the end of September, attracted as ‘very experienced’ heat SeeÄ Ĺ‚ ĹĽĹŠ page 16 Ä Ć‘Ä˘Ĺ‹Ĺ˝ Ä•Ä Ă–ĹśĹ˝ĹŠÄ Ĺ­ Ģł e Ĺ­ÄˇĆ˜Ě? ÂŚÄžÄ Ă°Ĺ‹ ĞÖŭ Ă– ĞĢėĞ ðŽĢġŜ ÂĢDĢ Ä˘ÄˇÄ ĹŠ ÄżÄ Ă–Ĺ‚ Ä ĹŠ ÄžÄ a total of responses, with over pump installers and % had no ̇ ƒĞĢóĞ Ĺ­ Ă–Ĺ‚ ÖÚÚĢŜĢ of ËšË Ä´Ă‚ Ä•Ĺ‹ĹŠ Ĺś Ă–Ĺś ŋŽŜżŽŜ ŊÖŜĢłė ŋłÖġ óŋłŜŊ % of respondents working as experience at all in heat pumps. ÄžÄ Ä—Ä Ĺ‚Ä ĹŠĂ– Ģŭ Ĺ‚Ĺ‹ ġŋłė Ĺ‹ÄˇÄˇÄ ĹŠ ŜĢŋł Ĺ‹Ä• ĞŋŜ Ć’Ă–ĹśÄ Ä ĹŠ ĹŠÄ Ĺ¨Ĺ˝Ä˘ĹŠÄ Ăš sole traders ( %) or employed On the subject of potential Ŋ̇ Ĺ­Ĺ‹ ĹśÄžÄ ĹŠÄ Ä˘Ĺ­ Ĺ‚Ĺ‹

Ă–Ĺ‚Ăš Ģ ŭĿÖŊ Ŝ̪ŭ ĹśĹŠĂ–ĂšÄ -Ĺ‹ĆŚ ĹśĹĽÄžĹ‹Ĺ‚Ä -ĹŠÄ Ă°Ä ĹśĆ’

Ă–ĂšĆ˜ Ä•Ĺ‹ĹŠ à Ģ by small companies with less retraining, most installers said Ä Ä Ĺ‚ Ĺ­ĹĽĂ–ĂłÄ Ă–Ĺ‚Ăš óŋłŜŊŋġĚ? ÂŚÄž !Ă–ĹŠÄ Ă–ĹĽĹĽ 'NĂ‚ ÄžÄ Ă–Ĺś ÂŚÄžÄ ĹŠ Ä Ă°Ĺ‹Ä˘ ÂĢŜĞ Ě?̧ Ă–Ĺ‚Ä—Ä ÄˇÄ ĹŠĹ­ Öġŭŋ Ă° than employees ( %). A large ĹśÄžÄ Äˇ that training should be obligatory Ģŭ ÖƑÖĢġÖð ĹŠÄ ĂšĹ˝ĂłÄ Ăš p ÖŽłó Ĺ‹Ă–Ĺ­Ĺś Äž Ĺ‹Ä• ĹśÄžÄ ËšËš ÄˇÄ Ă–Ĺ­ Ă– ƒÖġ ĞŽłė Ă°Ĺ‹Ä˘ÄˇÄ zĆ— Ä ÄżÄ˘Ĺ­Ĺ­Ä˘Ĺ‹ Ă Ä˘ĹśĹ‹ĂšÄ Ĺ‚Ĺ­ Ë› Ä´Ă‚ membership proportion of respondents were for˙˙-Ă‚ any organisation ġŊ Ě›Ă Ä˘ĹśĹ‹ĂšÄ Ĺ‚ Ĺ‚Ĺ­ Ă°Ć˜ Žż Ŝŋ Ë?˙͎ ƒĢ Ĺ­ ˛˙˙-Ă‚Ěœ Ă–Ĺ‚Ăš ĆŞ Ĺ‹Ĺ‹ĹŠ-Ĺ­ ̇ Ă Ä˘Ä Ĺ­ ŜĞ Ă– Ĺ‚Ä Ć’ÄˇĆ˜ from an older demographic, ĢŜ Ĺ‚Ĺ‹Ć’ with Ĺ‹ĆŚ ( %), while ŭĿÖł 88% Ĺ‚ Ĺ­Ă–Ć˜ agreed ŜÖłÚĢłė Ĺ­ developed Ä ĹŠĹ­ ĹśÄžÄ ÄˇĹ‹Ć’ mÖŜŊĢÇ ”ġŽ Ĺ­ that all ĹśĹ‹ĹŠĂ–Ä—Ä Ă°Ĺ‹Ä˘ Ĺ­ ðŽŊ Ä Ĺ­Ĺś Ĺ‹installers ÄˇÄ ĹŠ % of respondents aged orĹ­Ć˜Ĺ­ĹśÄ over Äż Ă°Ĺ‹ heating system should ŽŜżŽŜ Íť phamnews Ĺ‚Ä ĹŠĚ? Ä˘ÄˇÄ ĹŠ Ĺ‹Ĺ‚ ĹśÄžÄ ÄžĂ–Ĺ­ Ă°Ä Ä Ĺ‚ Ăł .co.uk/˚˚˚ and % aged or over. beĹŠÄ Ă–ĹśÄ registered ĿÖŊĴ by law.

Over % said Ä ĹśĚ? RĹś ˢ̓Ë&#x;Ë™ Ăš Ŝŋ ĂłÄˇĹ‹Ĺ­Ä Äˇ ĹśÄžÄ ÄžÄ Ă–Ĺś Ăšthat they believe that manufacturers Ć˜ ĿÖ ŜóĞ Ä ÄżĂ–Ĺ‚Ăš Ĺ‹Ä• Ĺś ÄžÄ Äżto Ĺ‹Ä• ÄżĹ‹ĂšÄ Ĺ­Ĺś are best placed design '&%$#"! !" % ÖĹŋŊĢ ĹśĆ˜ training Ĺ­Ä˘ĆĄÄ ĂšĚ‡ Ć’Ä Äˇ ġ ĢłŭŽġ ĞŋĿan % believing this Other key findings include Ă–ĹśÄ Ăš Ä Ĺ­Ě? courses, with should be the responsibility of insight into some of the barriers to Ä ĹśÄ˘Ĺ‚Ä— mĂ–ĹŠÄ´ ĂšÄ˘ĹŠÄ ĂłĹśĹ‹ĹŠ ' mĂłmÖĞŋł government. consumer demand. % of installers Ă–ĹŠĹŠÄ Ĺ‚ Ä Ć—ĹĽÄˇĂ–Ä˘Ĺ‚Ĺ­Ě† ĚŚpĹ‹Ĺś ĿÖł ĞŋĿ In a note of caution, the said that they rarely get asked about Ä Ĺ­ ÄžĂ–Ć‘Ä Ă– Äž Ć˜ Ä Ă–Ĺś ġŋÖÚ Ĺ‹Ä• ŜĞÖł ˚˙Ĵ organisers of the survey point out low carbon heating or renewable ĿŋŊ Ä Ě‡ Ć˜Ä Ĺś ĿŋŭŜ Ĺ­Ć˜Ĺ­ĹśÄ that % of respondents were energy options , while % said Ă°Ĺ‹Ä˘ÄˇÄ that Äż ĹŠ ĹŠĂ–Ĺ‚Ä—Ä Ĺ­ Ĺ­ ŜÖŊŜ Ă–registered Ĺś Ă–Ĺ‚ Ĺ‹ OFTEC (compared to they have never been asked.

When arou See page ŽŜżŽŜ Ĺ‹Ä• nd ˚ˢĴÂĚ? ŒĞĢŭ % of ÄżÄ Ă– installers across the whole asked why they thought there ĿÖĹŋwas Ĺ‚Ĺ­ ŜĞÖŜ ŜĞ ĹŠÄ˘ĹśĆ˜ Ĺ‹Ä• Ĺ­Ć˜Ĺ­Ĺś Ä Ä Äż Ă°Ĺ‹Ä˘ÄˇÄ ĹŠ market), which likely to mean a lack of interest, % sited theĹŠÄ Ĺ‹Ć‘ cost ­b Ă– Ĺ­ Ģł ĹśisÄžÄ Ä ĹŠĹ­Ä˘ĆĄÄ ĂšĚ? that the results have been skewed of products and installation, while ĚŚÂŚÄžÄ Ă Ä˘ĹśĹ‹ĂšÄ Ĺ‚Ĺ­ Ë› ˙˙-Ă‚ towards off gas grid installers. % thought it was due to a lack of ˚˚ĴÂ

Participants were also made aware consumer awareness. that the survey focused on low % of participants rated carbon heating and the results themselves as ‘very experienced’ suggest that response rates were gas boiler installers and % highest in groups who will be most as ‘very experienced’ oil boiler ÂŚÄžÄ DÄˇÄ Ć—ĂłĹ‹ affected by the transition, i.e. oil installers. In comparison, just % Ĺ‚ Â”ĹŠÄ ÄżÄ˘Ĺ˝Äż ĹŠĂ–Ĺ‚Ä—Ä Ĺ‹Ä• Ä Ä•ĹŠĹ‹Äż DġÖĿ boiler installers. of participants rated themselves ƗżÖłŭĢŋł Ć‘ óŋ Ä•Ä Ă–ĹśĹ˝ĹŠÄ Ĺ­ Ä Ĺ­Ĺ­Ä ÄˇĹ­ Ă– Ĺ‚Ä Ć’ żġÖŭŜ backed by Ģó ÄżÄ ÄżĂ°ĹŠĂ– a ˚˞-Ć˜Ä Ă–ĹŠ Ä—Ĺ˝ Ĺ‚Ä Ă–Ĺ‚Ăš Ģŭ Ă–ĹŠĂ–Ĺ‚ĹśÄ Ä Ě? ÂŚÄž Ä˘ÄżĹĽĹŠĹ‹Ć‘Ä Ăš Ä Ĺ‚Ć‘Ä˘ĹŠĹ‹Ĺ‚ÄżÄ Ä ĹŠĂ–Ĺ‚Ä—Ä Ă–ÄˇĹ­ Ĺ‹ Ĺ‹ĆŚ Ä ĹŠĹ­ łŜÖġ ĂłĹŠÄ ĂšÄ Ĺ‚ Available ŜĢÖġŭĚ? in vessels of Ë› Ŝŋ ËĄË™ ġĢŜŊ Â”ĹŠÄ Äż using dirtier fossil fuels to keep but is calling for honesty from ĢŽĿ ĞÖŭ Úŋ Ä Ĺ­Ě‡ ĹśÄžÄ DÄˇÄ Ć— Ĺ‚Ä Ă–Ć’Ă–Ć˜ ƒĢ óŋł Ģł ĕÖƑŋŽŊ Ĺ‹ ŜĞ ĹŠĹ˝Ă°Ă°Ä ĹŠ our homes warm. While the idea is policymakers about the impact this Ä• żġÖŭŜĢó Ĺ‹Ĺ‚ ÄżÄ Äż Ă°ĹŠĂ–Ĺ‚Ä Ĺ­ Ä Ĺ­ ŜĞÖŜ Ĺ‹ĆŚ Ă–Ĺ‚Ăš ġŋƒ ĹĽÄ sound, this research highlights the will have on people –especially if the Ä ĹŠ ĞĢėĞ ĆŞ ĹŠÄżÄ Ă–Ă°Ä˘ÄˇÄ˘ĹśĆ˜ Ä Ć—Ä˘Ă°Ä˘ÄˇÄ˘ĹśĆ˜ Ě? mĂ–ĂšÄ Ĺ‹Ä• Ĺś ĹĽĹ‹ÄˇĆ˜Ĺ‹ÄˇÄ ĆŠ dissatisfaction many electric-only

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Ä Ă–ĹĽĹĽÄˇÄ˘Ă–Ĺ‚Ăł Ă–Ć˜Ĺ­Ě† ĚŚ1Ă–Ĺ­Ć˜ Ä Ä•Ä Ă–ĹśĹ˝ĹŠÄ Ĺ­ ÚĢėĢŜÖġ ÚĢŭ Ŝŋ ĢłŭŜÖġġ Ĺ­Ä ĹŠĆ‘Ä˘ĂłÄ Ă–Ĺ‚ Ă– ĹĽÄˇĂ–Ć˜ Ă–Ĺ‚Ăš Ĺ˝ Ă–Ĺ‚Ăš Ăš Ä•Ä Ă–ĹśĹ˝ĹŠÄ˘Ĺ‚ Ĺ­Ä ĹŠ Ä˘Ĺ‚ĹśÄ ĹŠÄ•Ă– Ä•Ĺ‹ĹŠ Ä Ă–Ĺ­Ä Ĺ‹Ä• Ä— Ă– ĹĽĹ‹Ć’Ä ĹŠÄ• ÄžÄ Ă–Ĺś ŋŽŜż ĂłÄ Ĺ‹ĹĽÄ ĹŠĂ–ĹśÄ˘Ĺ‹Ĺ‚ Žġ ŽŜ̇ ŋŽŊ Ĺ‚Ä Ć’ Ă–Ĺ‚Ăš ĹśÄžÄ ĹŠÄ Ă–ÄˇĹ­Ĺ‹ Ă– ĕÖŽġŜ ŨŽÖpĹ‹Ć‘Ă– d1 Ĺ‹ĆŚ Ä ĹŠĹ­ Ă– Ģŭ ĂłĹ‹ĂšÄ ĂšÄ˘Ĺ­ĹĽ

óŋłŜĢłŽŋ ÄˇĂ–Ć˜ ĕŽłóŜĢŋ Ä•Ĺ‹ĹŠ ÚĢÖėłŋ Žŭ Ĺ­Ĺ˝ĹĽĹĽÄˇĆ˜ Ĺ‹Ä• ĞŋŜ Ć’Ă–Ĺś Ĺ‚ ŭŜĢóŭĚ? Ä ĹŠ Ă–Ĺ‚Ăš óÖł ÂŚÄžÄ Ĺ¨Ĺ˝Ă–p Ă°Ä Ĺ˝Ĺ­Ä Ăš Ĺ­Ä˘ÄżĹ˝ÄˇĹśĂ–Ĺ‚Ä Ĺ‹Ć‘Ă– d1 óŋĿ Ĺ‹Ĺ˝Ĺ­ÄˇĆ˜ Ă–Ĺś Ć‘Ă– Ŝƒŋ Ć˜Ä Ă–ĹŠ Ć’ Ä Ĺ­ ƒĢŜĞ Ă– ŊĢŋŽŭ Ĺ‹Ĺ˝ĹśÄˇÄ Ă–ĹŠĹŠĂ–Ĺ‚ Ŝŭ Íť phamnews ĹśĆ˜Ě? .co.uk/˚˚˚ ˢ̓Ë&#x;Ëœ

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ÂĞÖŶ ėŋāŭ ÖũŋŽłù óŋĿāŭ ÖũŋŽłù ˚ˢ˟ˢ ̵̞ ̵R ƒÖŭ ĕŋũŶŽłÖŶā Ŷŋ ŋðŶÖĢł Öł ĢłùāłŶŽũāù̵ ÖťťũāłŶĢóāŭĞĢť ƒĢŶĞ Ö ŭāķĕ āĿťķŋƘāù ťķŽĿðāũ ƒĞŋ Öķķŋƒāù Ŀā Ŷŋ ÖŶŶāłù óŋķķāėā ĕŋũ Ŷƒŋ ƘāÖũŭ ŋł Ö ùÖƘ ũāķāÖŭā ðÖŭĢŭ Ŷŋ ŋðŶÖĢł Ö !ͽF ķāƑāķ Ŷƒŋ ŨŽÖķĢƩ óÖŶĢŋł̍ RŶ ŶĞāł ŶŋŋĴ Ŷƒŋ ƘāÖũŭ ŋĕ łĢėĞŶ ŭŶŽùƘ Adrian Jones @ADJPlumbHeat

̛Ŷƒŋ łĢėĞŶŭ ťāũ ƒāāĴ̜ Ŷŋ ŋðŶÖĢł Ö ¦āóĞłĢóĢÖłŭ ťÖũŶ Ŷƒŋ óāũŶ ̛ķāƑāķ˜̜ Öłù ÖóóāťŶÖłóā Öŭ Öł 1łė ¦āóĞ̍

I’ve got a watching customer today

˛˙˚ˢ ̞ ÂāķóŋĿā Ŷŋ ŶĞā łāƒ ŶũÖĢķðķÖơāũ ÖťťũāłŶĢóā̵ ŭóĞāĿā̵̍​̵ ŭ Ö łŋƒ-ũāŶĢũāù ťķŽĿðāũ Öłù óŋķķāėā ķāóŶŽũāũ ĢŶ Ģŭ ŨŽĢŶā ũāĕũāŭĞĢłė Ŷŋ Ĵłŋƒ ŶĞÖŶ ŶĞā ĢłùŽŭŶũƘ Öłù̵ ŶĞā ƑÖũĢŋŽŭ ŶũÖùā ðŋùĢāŭ ĞÖƑā łŋƒ ƒŋũĴāù ŶŋėāŶĞāũ Ŷŋ ťũŋùŽóā Öł ÖťťũāłŶĢóāŭĞĢť ŶĞÖŶ ÖťťāÖũŭ Ŷŋ ðā ƒŋũŶĞƘ ŋĕ ĢŶŭ łÖĿā Öłù ŶāóĞłĢóÖķ óŋłŶāłŶ̍ Dŋũ ĿÖłƘ ƘāÖũŭ ťũŋĕāŭŭĢŋłÖķŭ Ģł ŶĞā ŶũÖùā Öłù ŶĞā ŶāÖóĞĢłė ťũŋĕāŭŭĢŋł ĞÖƑā ðāāł ŭÖƘĢłė ŶĞÖŶ ŶĞā OT Callout Services @_ot_services They strike again #rats #mice #toilet #leak

āƗĢŭŶĢłė pÁ ťũŋėũÖĿĿāŭ̵ ƒāũā łŋŶ ŋĕ Ö ŭŽĢŶÖðķā ŭŶÖłùÖũù Ģł ŶāũĿŭ ŋĕ óŋłŶāłŶ̇ ŶĞā łāāùŭ ŋĕ ŶĞā ŶũÖùā̇ Öłù ÖŭŭāŭŭĿāłŶ ŋĕ ŭŶŽùāłŶ Ĵłŋƒķāùėā̍ Âā Öķķ Ĵłŋƒ ŶĞÖŶ ŶĞā łāāùŭ ŋĕ ŶĞā ĢłùŽŭŶũƘ Öũā óĞÖłėĢłė̇ ƒĢŶĞ āƑāũ ĢłóũāÖŭĢłė ũāėŽķÖŶŋũƘ ŭŶÖłùÖũùŭ̇ ŶĞā óĞÖłėĢłė āłƑĢũŋłĿāłŶ Öłù ÖùƑÖłóāù ŶāóĞłĢóÖķ ťũŋùŽóŶŭ̍ ¦ĞĢŭ óÖķķŭ ĕŋũ Ö ƒāķķ āùŽóÖŶāù ŶũÖùāŭĿÖł ƒĢŶĞ ŶĞā ŭĴĢķķŭ Öłù ÖðĢķĢŶƘ Ŷŋ ƒŋũĴ ƒĢŶĞĢł ŶĞā āƑāũ óĞÖłėĢłė ťķŽĿðĢłė Öłù ĞāÖŶĢłė āłƑĢũŋłĿāłŶ̍ dāŶŭ Ğŋťā ŶĞÖŶ ÖŶ ŶĞā āłù ŋĕ ŶĞā ÖťťũāłŶĢóāŭĞĢť ŶĞā ĢłùĢƑĢùŽÖķ ƒĢķķ ðā Öŭ ťũŋŽù Öŭ R ƒÖŭ Ģł ˚ˢ˟ˢ ƒĞāł R óŋĿťķāŶāù ĿƘ ĕŋŽũ ƘāÖũ ÖťťũāłŶĢóāŭĞĢť Öłù ũāóāĢƑāù̵ ĿƘ ŨŽÖķĢƩ óÖŶĢŋł óāũŶĢƩ óÖŶā ̞ Ö óāũŶĢƩ óÖŶā ŋĕ ÖťťũāłŶĢóāŭĞĢť̵̍

Sunrise Plumbing & Heating @sunrise_heating

Roger A Smith Melton Mowbray

Replacing an old Worcester 24CDI with a new @WorcesterBosch 2000 and Comfort 2 controls from @WolseleyUK

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Rob Berridge EngTech @HeatingConsult How many biscuits is OK? Or is it piggy to eat the lot?

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ÂĞÖŶ̪ŭ ŶĞā ŶũŽā ùāƩ łĢŶĢŋł of a plumber?

R Žŭāù Ŷŋ ĿÖĴā Öķķ ŭĞÖťāŭ ŋĕ ķāÖù ƪ ÖŭĞĢłėŭ̇ āƑāł ŋũłÖĿāłŶÖķ ėÖũùāł ťķÖłŶāũŭ ̞ ŭŋĿā ĴłŋóĴāù Žť ŽŭĢłė ŶũÖùĢŶĢŋłÖķ ðŋƗƒŋŋù ùũāŭŭāũŭ̇ ŋŶĞāũŭ ðƘ ķāÖù ðŽũłĢłė̍ ÂĞāũā Öũā ŶĞā ŶũÖùāŭĿāł łŋƒ ƒĞŋ óŋŽķù ùŋ ŶĞĢŭ ŶƘťā ŋĕ ŭĴĢķķāù ƒŋũĴ̎ R ŭťāłŶ Ŷƒŋ ƘāÖũŭ ŋł ŶĞā ķŋóÖķ óÖŶĞāùũÖķ ùŋĢłė ũāťÖĢũŭ Ŷŋ ķāÖù ũŋŋĕŭ Öłù Öķŭŋ Ʃ ŶŶĢłė Ö łāƒ ķāÖù ũŋŋĕ̍ R ķŋŋĴāù Žť ŶĞā ùāƩ łĢŶĢŋł ŋĕ ̨ťķŽĿðāũ̪ Ģł ŶĞā ùĢóŶĢŋłÖũƘ Öłù Öķķ R ƒÖŭ ùĢũāóŶāù Ŷŋ ƒÖŭ ƒÖŶāũ ŭŽťťķƘ̇ ùũÖĢłÖėā̇ ĞāÖŶĢłė Ʃ ŶŶāũ̇ ėÖŭ Ʃ ŶŶāũ ̞ łŋ ĿāłŶĢŋł ŋĕ ķāÖù ƒŋũĴ ÖŶ Öķķ̉ 'ŋāŭ ŶĞĢŭ ĿāÖł R̪Ŀ Ö ũāŶĢũāù ŽłŭĴĢķķāù ķÖðŋŽũāũ̇ ŋũ ƒĞÖŶ̎ G.A. Pitchford via email

PHAM PHAM NEWS NEWS || NOVEMBER NOVEMBER 2019 2019

People on the Move The The specifi specification cation team team at at Domus Domus Ventilation Ventilation has has welcomed welcomed John John Tilburn Tilburn as as specifi Specification cationsales Salesmanager.

Manager.John Johnwill willbe be focused focused on on providing providing specifi specification cation support support and and driving driving sales sales in in the the residential residential sector sector across across North North London, London, Kent Kent and and Sussex.

Sussex.

He He has has over over 20 20 years years in in the the HVAC HVAC sector, sector, having having worked worked at at aa number number of of ventilation ventilation companies. companies

Installation work that will make you shiver!

Climate Climate solutions solutions company, company, Samsung, Samsung, has has welcomed welcomed Steve Steve Fleming Fleming as as head head of of air air conditioning, conditioning, aa role role that that will will see see him him running running the the UK UK B2B B2B heating and cooling division.

Steve Steve brings brings aa wealth wealth of of experience, experience, having having over over 32 years in the industry, most recently as as business business manager manager for for central central plant plant at at Mitsubishi Mitsubishi Electric.

Electric

Gas App Uk members have unburied some of the latest horrific evidence of shocking installation work. Seen some terrifying installation sights of your own?

Share your snaps with Gas App Uk!

The The technical technical service service department department at at Rinnai Rinnai has has been been enhanced enhanced with with the the addition addition of of Danny Danny Madagwa Madagwa to to the the team. team.

Danny Danny will will be be based based at at the the company’s company’s London London offi office ce but but will will be be liaising liaising with with customers customers on on aa nationwide nationwide basis, basis, including including installers, installers, contractors contractors and and end end users. users. He He holds holds aa MEng, MEng, a masters’ degree in in engineering. engineering.

Keeley Keeley Haines Haines has has been been promoted promoted to to the the position position of of national Nationalsales Salesmanager Managerat atKudos Kudos Shower Shower Products.

Products. Keeley Keeley joined joined the the sales sales team team at at Kudos Kudos 15 15 months months ago, ago, coming coming with with years years of of industry industry experience experience working working with with brands brands like like Hansgrohe Hansgrohe and and Lecico Lecico Bathrooms.

Bathrooms. She She now now heads heads aa team team of of area area sales sales managers managers at at Kudos Kudos and and reports reports directly directly to to sales sales and and marketing marketing director director Nick Nick Graville Graville in in this this new new position. position.

The The senior senior management team at BPEC has has been been enhanced enhanced with with the the appointment appointment of of Jack Jack Henderson Henderson as as head head of of fi finance nance and and business business services. services. Jack Jack will will manage manage the the fi finance, nance, IT, IT, HR HR and and facilities facilities teams. teams.

Prior Prior to to this this role, role, he he worked worked for for 16 16 years years as as the the senior senior accountant accountant at at St St Paul’s Paul’s Cathedral, Cathedral, during during which which time time the the cathedral cathedral underwent underwent aa £40 £40million millionrestoration. restoration.

Rebecca Rebecca Williams Williams has has joined joined the the Stelrad Stelrad Radiators Radiators Brand Brand Specialists Specialists team team to to look look after after the the company’s Midlands territory.

Rebecca Rebecca graduated graduated in in 2018 2018 with with aa degree degree in in global global business business management management and and says says she she is is looking looking forward forward to to getting getting to to know know the the teams teams at at the the national national merchants merchants in in her her area. area.

To join the Gas App community simply visit the Apple or Google store and search for Gas App Uk to get a 7-day free trial.

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ONLINE For For further further information information about about any any of of the the products products featured featured in in this this issue, issue, simply simply enter enter phamnews. phamnews. co.uk/1119/ co.uk/1119/ followed followed by by the the relevant relevant enquiry enquiry number. number.

QASSS QASSS (QA (QA Scheme Scheme Support Support Services), Services), which which operates operates the the HIES HIES membership membership scheme scheme (Home (Home Insulation Insulation and and Energy Energy Systems Systems Quality Quality Assured Assured Contractors Contractors Scheme), Scheme), has has appointed appointed Ciarán Ciarán Harkin Harkin as new MD. Ciarán’s focus new itsits new MD. Ciarán’s focus in in hishis new role role will will be be on on listening listening to to and and working working with with installers installers to to better better understand understand their their changing changing needs. needs.

A A number number of of new new appointments appointments have have been been made made to to the the customer customer service service and and sales sales support support team team at at Lakes Lakes Showering Showering Spaces.

Spaces.

Olga Olga Bloore Bloore (pictured) (pictured) joins joins as as the the new new sales sales admin admin manager, manager, while while Angela Angela Bruton Bruton becomes becomes customer customer services services administrator. administrator.

Craig Craig Smith, Smith, an an existing existing member member of of staff staff,, has has moved moved to to the the new new position position of of customer customer service service assistant. assistant.

04/11/2019 01/11/2019 18:28 01/11/2019 10:59 17:33

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PHAM NEWS | NOVEMBER 2019

20

Energy Matters

Time is running out to decarbonise domestic heating, says report A new report from think-tank Policy Connect warns that continuing to heat 2 m homes with fossil fuels threatens the UK’s 2050 net-zero carbon target and clean air goals. As the third installment in the Future Gas Series from Carbon Connect, ‘Uncomfortable Home Truths – Why Britain urgently needs a low carbon heat strategy’ explores the implications of a transition to low carbon heat on households in the UK. The report, sponsored by Baxi Heating, the Energy and Utilities Alliance (EUA), and the Institution of Gas Engineers and Managers (IGEM), is the result of a three-year study that warns the UK will miss its 2050 net-zero climate target ‘unless radical changes in housing policy, energy policy and climate policy are prioritised’.

Public backing

UK homes are primarily heated by fossil fuels and contribute 13% of the UK’s carbon footprint (equivalent to all the UK’s 31 million cars). ew polling finds that consumers are open to cleaner, greener ways to heat their homes into the future, but that they are ‘still in the dark about smarter, greener heating solutions and lack access to independent advice to help them make better decisions for their homes, pockets and the planet’.

The report says a bold new national roadmap is needed by 2020 which puts consumers and households at the heart of a revolution in green heat innovation. However, polling shows that the vast majority of MPs and the public don’t recognise this as a priority of climate policy, instead focusing on other sectors like fracking or transport.

• Publish a national low carbon heat roadmap by 2020, ahead of a comprehensive UK green heat strategy by 2025.

• Establish an Olympic-style delivery body to coordinate the transition and oversee and incentivise regional innovation.

• Invest in transition re-training and re-skilling the nation’s gas heating installers.

While there is no ‘silver bullet’, the report says that technology choices are no longer binary between heat pumps and low carbon gas. New technologies, including heat pumps, CHP, district heat, infrared, hydrogen, biogas and other low carbon gas, etc, coupled with smart controls and financial innovation (such as ‘heat as a service’), could all transform the way homes are heated.

Hydrogen hopes

The findings also highlight that the transition to low carbon heat requires coordinated planning – nationally, regionally and locally. On national and regional levels, government and local authorities should prioritise energy and heat policy to identify the mixture of low carbon heating options. On a local level, almost every house in the UK will be required to change to low carbon heating, and therefore the public must be engaged, informed and supported at each and every stage.

Ways forward

The report argues that the next five years are critical for momentum to scale innovative solutions in line with the UK’s 2050 climate ambitions. It says that households must be at the heart of this transition, allowing customers more control over their costs, carbon and comfort. As such, the report makes four key recommendations to government • Urgently start a national conversation on green heat which puts consumers first.

Supporting greater energy security in Cornwall

Conference to address gap in HIU knowledge Heat Interface Units (HIUs) will be a focus at the Building Engineering Services Association (BESA) national conference, set to take place in London on 21 November.

A new UK test standard for HIUs has been developed by BESA to address knowledge gaps and conference delegates will receive the latest updates on the test methodology, which is now being adopted by HIU manufacturers and heat network developers.

“When considering heat network performance, most attention tends to be focused on the energy centre and the pipework in the basement of buildings that connects to the wider network,” explains Gareth Jones, chair of the UK HIU Steering Group.

As one of the sponsors of the report, Baxi sees hydrogen heating as an essential part of the future energy mix. Jeff House, the company’s head of external affairs, comments “With 85% of homes heated by natural gas boilers at present, switching gas distribution networks to supply low carbon variants, such as hydrogen, to households is an essential step in helping the UK to reach its net zero emissions target.”

Speaking for the EUA, CEO Mike Foster says hydrogen has much potential as a replacement for gas and that householders must be front and centre of any future heat strategy. “The industry must consider what the consumer really wants, and if it can be delivered,” he says.

E believe that the only sensible, cost effective and deliverable solution to decarbonising the hard to tackle heat sector is by using green gases such as hydrogen. The technology is being tested that can deliver the carbon reductions needed while keeping people warm in their homes in an affordable way.

To read Carbon Connect’s report in full, visit the website below. ◼ phamnews.co.uk/1119/05

“This is a mistake. Heat network efficiency starts (and often ends with performance at a dwelling level. HIUs, which provide the interface to the wider network, are therefore critical.”

The Conference is open to members and non-members and its overall

theme is Competence, compliance and the climate challenge – turning theory into practice’.

Ticket prices start at £80 T for BESA members. For more information and to reserve a place at the conference, visit the website below. ◼ phamnews.co.uk/1119/06

Toshiba recently joined forces with Cornwall New Energy at an event for industry practitioners to highlight the benefits of using air source heat pumps for low carbon renewable heating for businesses and homes.

The event, organised by Cornwall New Energy, which is funded by the European Regional Development und, attracted representatives from universities, architect practices, a local brewery, property management companies, consultants and building companies.

Led by ayne Dolley, Toshiba’s south west regional sales manager, delegates recieved an overview of the thermodynamic principles underlying the technology and their benefits in terms of efficiency, reduced carbon emissions and lower running costs.

Adam Hardacre, regional sales manager for CIAT, Toshiba’s sister company, presented the company’s range of air source heat pumps for larger commercial applications.

Speaking for the Cornwall New Energy project, Alex Nicholas says ur key ob ectives are to support the introduction of new energy products and services to market in order to provide greater energy security for businesses and homes in Cornwall and the Isles of Scilly, and to reduce operating costs to boost business performance. Heat pumps are a highly efficient and proven renewable energy source, and have an important contribution to make as a low carbon heating technology.”

New efficiency labels reflect true performance ollowing changes to the Energy Efficiency Label ratings in September, Panasonic has announced that its Aquarea air source heat pumps meet the more stringent requirements. The new, more rigorous energy efficiency label now ranges from to D, and from to for domestic hot water.

Panasonic says the majority of the Aquarea models will now be awarded its rightful rating of at low temperature, after the scale was previously limited to a maximum of . The energy label for DH in the uarea ll in ne increased to as of

20.indd 1

September 26th 201 , after formerly being given a high efficiency of ’ on the previous scale.

Energy Efficiency Labels have traditionally been used for white goods such as fridges and dishwashers. They were first introduced to air conditioners and heat pumps in 2013, then room heaters, water heaters and DH in September 2015.

It is argued that the labels are an important feature for consumers as they assist them in their purchasing decision and ensure they can get the most energy efficient products.

01/11/2019 10:12

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PHAM NEWS | NOVEMBER 2019

22

Gadgets & Tools

High power, low vibration !ķÖĢĿĢłė óķÖŭŭ-ķāÖùĢłė ťāũĕŋũĿÖłóā Öłù ķŋƒ ƑĢðũÖŶĢŋł̇ NĢķŶĢ ĞÖŭ ķÖŽłóĞāù ŶĞā R ˢ-A˛˛ heavy-duty, high-torque ¾in anvil óŋũùķāŭŭ ĢĿťÖóŶ ƒũāłóĞ̍ With a rated torque of ˡ˙˙Nm, the tool has been designed for tightening and releasing M˚˟ to M˛˝ nuts and bolts, pre-tightening nuts and bolts up to M˜˟ in metal and wood Öłù ŭāŶŶĢłė ķÖũėāũ ùĢÖĿāŶāũ ŭóũāƒ ÖłóĞŋũŭ ŭŽóĞ Öŭ ŶĞā NĢķŶĢ N­ ˜-H˚˝ Öłù N­ ˜-H˚˙ ĢłŶŋ óŋłóũāŶā̍ ¦Ğā ĢĿťÖóŶ ƒũāłóĞ ĞÖŭ ðāāł āłėĢłāāũāù

ƒĢŶĞ Ö ùŋŽðķā ĞÖĿĿāũ ėāÖũðŋƗ that lowers vibration to just ˠm/s² to allow the operator to work for longer.

It also features metal gear housing to make ŶĞā Ŷŋŋķ Ŀŋũā ũŋðŽŭŶ Öłù ĢłóũāÖŭā ĢŶŭ ķĢĕāŶĢĿā̍ The slim diameter and integrated LED lights allow the user to easily work Ģł ŶĢėĞŶ ŭťÖóāŭ̇ ƒĞĢķā ŶĞā ĞÖłùķā and trigger have been designed to ĢĿťũŋƑā óŋłŶũŋķ ĕŋũ ÖťťķĢóÖŶĢŋłŭ ŭŽóĞ Öŭ ŶĢėĞŶāłĢłė ťĢťā ƪÖłėā ðŋķŶŭ̍ ͻ phamnews.co.uk̓˚˚˚ˢ̓˙ˠ

Bolster your toolbox with Milwaukee A number of new Milwaukee tools have been added to the power tools range available ĕũŋĿ ķŽĿðƩƗ̇ ĢłóķŽùĢłė Ö ùũĢķķ ťÖóĴ̇ ťĢťā óŽŶŶāũ Öłù ÖóóāŭŭŋũĢāŭ̍ RłŭŶÖķķāũŭ ƒĢŶĞ Ö ķŽĿðƩƗ ÖóóŋŽłŶ óÖł ðŋŋŭŶ ŶĞāĢũ ŶŋŋķðŋƗ ƒĢŶĞ ŶĞā mĢķƒÖŽĴāā M˚˗ ðũŽŭĞķāŭŭ óŋũùķāŭŭ óŋĿðĢ ùũĢķķ Öłù ĢĿťÖóŶ ùũĢƑāũ ŶƒĢł ťÖóĴ̍ RŶ ĢłóķŽùāŭ Öł ˚ˡV ðũŽŭĞķāŭŭ óŋĿðĢ ùũĢķķ Öłù ĢĿťÖóŶ ùũĢƑāũ̇ Ŷƒŋ ˚8V ˝̍˙Ah Li-Ion batteries, an ˡ˙-minute multi-ƑŋķŶÖėā óĞÖũėāũ Öłù Ö ũŋðŽŭŶ óÖũũƘ óÖŭā̍

Another addition to the mĢķƒÖŽĴāā ťũŋùŽóŶ ũÖłėā ŋł ŋƦāũ ĕũŋĿ ķŽĿðƩƗ Ģŭ ŶĞā dĢ̟Ģŋł āùdĢŶĞĢŽĿ óŋũùķāŭŭ ťĢťā óŽŶŶāũ ̛ťĢóŶŽũāù̜̍ ĞĢėĞ ťāũĕŋũĿÖłóā ĿŋŶŋũ ùāķĢƑāũŭ up to ˞˙˙rpm and makes light work of ˚˛ĿĿ óŋťťāũ ťĢťā̇ óŽŶŶĢłė ŶĞũŋŽėĞ Ģł Ö ĿÖŶŶāũ ŋĕ ŭāóŋłùŭ̍ āùdĢłĴ ŶāóĞłŋķŋėƘ helps prevent overload and ĿÖĢłŶÖĢłŭ ťāũĕŋũĿÖłóā̍ ¦ŋ óŋĿťķāĿāłŶ ŶĞā łāƒ ũÖłėā̇ ķŽĿðƩƗ ŋƦāũŭ Ö ˑ˔ ťÖóĴ ŋĕ mĢķƒÖŽĴāā ĞŋóĴƒÖƑā ĢĿťÖóŶ ŭóũāƒùũĢƑāũ ðĢŶŭ̍ ͻ phamnews.co.uk/˚˚˚ˢ̓˙ˡ

Portable digital radio player With the look and feel of an MP3 player, the Move R3 DAB+/FM radio from Pure will let you enjoy your favourite tunes or radio talk shows where ever you go.

With a ˚̍˟in display and a pair of noise-isolating headphones, it ƩŶŭ ŭĿÖũŶķƘ Ģł ƘŋŽũ ťŋóĴāŶ̍ Žũā promises up to ˚˞ hours from the ùāƑĢóā ŋł Ö ŭĢłėķā óĞÖũėā ƒĞĢóĞ should be more than enough to ķÖŭŶ Ö óŋŽťķā ŋĕ ùÖƘŭ̍

Built tough, the Move R˜ has Ö ŶāĿťāũāù ėķÖŭŭ ŭóũāāł ĕũŋłŶ Ŷŋ ėŽÖũù ÖėÖĢłŭŶ ĴłŋóĴŭ Öłù ŭóũÖŶóĞāŭ̇ ĿÖĴĢłė ĢŶ ùŽũÖðķā enough to withstand the wear and tear of use on site.

RŶ óŋĿāŭ ƒĢŶĞ łŋĢŭā ĢŭŋķÖŶĢłė headphones and features separate bass and treble óŋłŶũŋķŭ Ŷŋ ĿāāŶ ťāũŭŋłÖķ ťũāĕāũāłóāŭ̍ An ultra-óķāÖũ zd1' ùĢŭťķÖƘ makes for easy viewing and navigating through the menus.

RŶ óŋĿāŭ ƒĢŶĞ ˛˙ station preŭāŶŭ̇ ŶĞũāā ùāùĢóÖŶāù ðŽŶŶŋłŭ and a sleep timer. Get one from Amazon for £85 by visiting the website below. ͻ phamnews.co.uk/˚˚˚ˢ̓˙ˢ

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PHAM NEWS | NOVEMBER 2019

Point of View

How to improve gas assessments How can we improve on current gas training and assessment procedures? John Martin argues that modern technology can Ğāķť Ŷŋ ũÖĢŭā ŭŶÖłùÖũùŭ Öłù ũāĿŋƑā óŋłƪĢóŶŭ ŋĕ ĢłŶāũāŭŶ̍

I

n the July edition, I voiced my concerns and criticism of the current gas training and assessment regime.

Since then I have had a very productive meeting with IGEM and other stakeholders to discuss in detail my concerns, and from this meeting it seemed clear that those present want to see robust management of the Managed Learning Programmes – as do the HSE. I know it is always easy to criticise Öłù ĿŽóĞ ĞÖũùāũ Ŷŋ ŋƦāũ óŋłŭŶũŽóŶĢƑā alternatives, so here I will present some potential options.

Get with the times With regards to the re-assessment of the ACS, I do believe that the use of modern technology should be employed – after all, how many installers do not have a smartphone and tablet?

So why not remove a few layers of fees and bureaucracy? Surely Gas Safe Register could increase their fees slightly and use an app to deliver updates and multi-choice questions to verify understanding.

This type of system would provide continual professional development, ensuring up-to-date knowledge and, therefore, ongoing competence.

It would be easy to monitor the response rate, with feedback given regarding the number of correct answers along with an updated risk rating for the operative.

Questions answered incorrectly that are deemed to be safety critical matters would trigger an inspection.

Prizes for the most correct answers given in the shortest time could be awarded to encourage installers to respond quickly. ­ŭĢłė Ö ŶũÖƧó ķĢėĞŶ ŭƘŭŶāĿ ŶĞā ĢłŭŶÖķķāũ could monitor his own risk rating much like people now monitor and manage their credit score. There could be additional questions asked as an option to address any previous weaknesses and reduce the risk rating.

The installer could also upload photographs or other documentation. The app would also make it easier and simpler to issue a RIDDOR report and so on.

MoT model For new entrants, an MoT/VOSA model could be used and UKAS should be removed from the picture, as the organisation is not ƩŶ ĕŋũ ťŽũťŋŭā Öłù ĞÖŭ Ö ƑāŭŶāù ĢłŶāũāŭŶ Ģł maintaining the status quo.

VOSA test approved MoT stations operate by presenting vehicles for the test which have defects. The ACS should be run along similar lines, somewhere between an MoT and driving test. Centres caught deliberately breaking or ignoring the rules should be

John Martin has more than 20 years experience in ŶĞā ŶũÖĢłĢłė̇ ÖŭŭāŭŭĿāłŶ Öłù óāũŶĢƩóÖŶĢŋł ŭāóŶŋũ Öłù currently works as a freelance consultant and author

ťāũĿÖłāłŶķƘ ŭŶũŽóĴ ŋƦ̍ The process could be managed directly

by HSE or by Gas Safe Register. I recall ƒĞāł ! ƒÖŭ ƩũŭŶ ķÖŽłóĞāù̇ óāłŶũāŭ had heard that CORGI would be putting mystery shoppers into centres to ensure standards were maintained. As soon as it was clear this was not going to happen standards started to slip. Some ˛˙ years on, they have now slipped considerably.

Evidence based For the purposes of the Managed Learning Programmes (MLP), currently the preferred route into the gas industry, I believe the use of technology should also be utilised more. Evidence of workplace experience using geo-tagging would ĿÖĴā ƑāũĢƩóÖŶĢŋł ŋĕ ÖŽŶĞāłŶĢóĢŶƘ āÖŭĢāũ and more robust, while at the same time making it much harder for those using ‘portfolio factories’ to create evidence for mass circulation, thus allowing proper audits to be undertaken by those required Ŷŋ ùŋ ŭŋ̇ ŭŽóĞ Öŭ óāũŶĢƩóÖŶĢŋł Öłù ŋƑāũŭĢėĞŶ bodies.

The key point regardless of what system is employed is that there must ðā Ö ùāŭĢũā Ģł ŶĞā ƩũŭŶ ťķÖóā Ŷŋ ùāķĢƑāũ Ö quality training and assessment regime and a willingness to scratch the surface when undertaking audits for compliance purposes. Those conducting the audits ŭĞŋŽķù ðā ĕũāā ĕũŋĿ ÖłƘ óŋłƪĢóŶŭ ŋĕ interest – that is most certainly not what we currently have.

So there you have it: a starter for ten. It would be interesting to hear suggestions for reform from installers (please send any comments to the editor of PHAM via email: editor@phamnewsedit.co.uk).

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PHAM NEWS | NOVEMBER 2019

24

Training Update

”ŊÖóŜĢóÖġ Ă–Ĺ‚Ăš ĹśÄžÄ Ĺ‹ĹŠĆ˜ Ć‘Ä Ĺ‚ĹśÄ˘ÄˇĂ–ĹśÄ˘Ĺ‹Ĺ‚ ŜŽĢŜĢŋł

Ĺ‚Ć˜ Ä˘Ĺ‚Ĺ­ĹśĂ–ÄˇÄˇÄ ĹŠĹ­ ƒĢŜĞ Ă–Ĺ‚ Ä˘Ĺ‚ĹśÄ ĹŠÄ Ĺ­Ĺś Ģł ƊŜŜĢłė Ć‘Ä Ĺ‚ĹśÄ˘ÄˇĂ–ĹśÄ˘Ĺ‹Ĺ‚ systems are invited to sign up to the two-day NICEIC Domestic Ventilation Training Course which is being staged by Vent- ƗĢÖ Ă–Ĺś ĢŜŭ ÄžÄ Ă–Ăš Ĺ‹Ć§ĂłÄ Ä˘Ĺ‚ !ĹŠĂ–Ć’ÄˇÄ Ć˜Ě? ÂŚÄžÄ ĂłĹ‹Ĺ˝ĹŠĹ­Ä ÄˇĹ‹Ĺ‹Ä´Ĺ­ Ă–Ĺś Ĺ­Ć˜Ĺ­ĹśÄ Äż ĂšÄ Ĺ­Ä˘Ä—Ĺ‚Ě‡ ĢłŭŜÖġġÖŜĢŋł̇ testing, commissioning, handover, servicing and ĕÖŽġŜ ƊłÚĢłė Ģł Ă–ĂłĂłĹ‹ĹŠĂšĂ–Ĺ‚ĂłÄ Ć’Ä˘ĹśÄž ĹśÄžÄ ÄˇĂ–ĹśÄ Ĺ­Ĺś ŭŜÖłÚÖŊÚŭĚ? RĹś Öġŭŋ ġŋŋĴŭ Ă–Ĺś ÄˇÄ Ä—Ă–Äˇ ĹŠÄ Ĺ¨Ĺ˝Ä˘ĹŠÄ ÄżÄ Ĺ‚ĹśĹ­ Ă–Ĺ‚Ăš ĹśÄžÄ ĂšÄ˘ĆŚÄ ĹŠÄ Ĺ‚Ĺś ĹśĆ˜ĹĽÄ Ĺ­ Ĺ‹Ä• Ć‘Ä Ĺ‚ĹśÄ˘ÄˇĂ–ĹśÄ˘Ĺ‹Ĺ‚ Ă–Ć‘Ă–Ä˘ÄˇĂ–Ă°ÄˇÄ Ě? Ĺś ĹśÄžÄ Ä Ĺ‚Ăš Ĺ‹Ä• ĹśÄžÄ ĂłĹ‹Ĺ˝ĹŠĹ­Ä Ě‡ delegates will have received both theoretical and żŊÖóŜĢóÖġ ŜŊÖĢłĢłė̇ ĢłóġŽÚĢłė ĹśÄžÄ ĂłĹ‹ÄżÄżÄ˘Ĺ­Ĺ­Ä˘Ĺ‹Ĺ‚Ä˘Ĺ‚Ä— Ĺ‹Ä• Ă– ƒŋŊĴĢłė mĂ N˜ Ĺ­Ć˜Ĺ­ĹśÄ ÄżĚ? “As industry leaders, we are well positioned to run ŜĞĢŭ Ä˘Ĺ‚Ä•Ĺ‹ĹŠÄżĂ–ĹśÄ˘Ć‘Ä Ă–Ĺ‚Ăš ÄžÄ˘Ä—ÄžÄˇĆ˜ Ă°Ä Ĺ‚Ä ĆŠĂłÄ˘Ă–Äˇ ĂłĹ‹Ĺ˝ĹŠĹ­Ä ĹśĹ‹ ÄžÄ ÄˇĹĽ Ä Ĺ‚Ĺ­Ĺ˝ĹŠÄ ĹśÄžĂ–Ĺś Ä˘Ĺ‚Ĺ­ĹśĂ–ÄˇÄˇÄ ĹŠĹ­ ÄžĂ–Ć‘Ä Ă–ÄˇÄˇ ĹśÄžÄ Ä´Ĺ‚Ĺ‹Ć’ÄˇÄ ĂšÄ—Ä Ă–Ĺ‚Ăš żŊÖóŜĢóÖġ ŭĴĢġġŭ Ŝŋ Ä ĆŚÄ ĂłĹśÄ˘Ć‘Ä ÄˇĆ˜ ĢłŭŜÖġġ Ă– Ć‘Ă–ĹŠÄ˘Ä ĹśĆ˜ Ĺ‹Ä• Ć‘Ä Ĺ‚ĹśÄ˘ÄˇĂ–ĹśÄ˘Ĺ‹Ĺ‚ Ĺ­Ć˜Ĺ­ĹśÄ ÄżĹ­Ě‡Ě§ Ĺ­Ă–Ć˜Ĺ­ `ŋŊÚÖł dĢġĕŋŊÚ̇ żŊŋÚŽóŜ ÄżĂ–ĹŠÄ´Ä ĹśÄ˘Ĺ‚Ä— ÄżĂ–Ĺ‚Ă–Ä—Ä ĹŠ Ě&#x; Ĺ‚Ä Ć’ ðŽĢġÚ ĹŠÄ Ĺ­Ä˘ĂšÄ Ĺ‚ĹśÄ˘Ă–Äˇ Ă–Ĺś Ă Ä Ĺ‚ĹśĚ&#x; ƗĢÖĚ? Íť phamnews.co.uk/˚˚˚ˢ̓˚˙

ÂŚÄžÄ Ă°Ä Ĺ‚Ä ĆŠĹśĹ­ Ĺ‹Ä• ÖóŋŽŭŜĢó ĂšĹŠĂ–Ä˘Ĺ‚Ă–Ä—Ä A new CPD course has been developed

by Marley Plumbing & Drainage on the Ă°Ä Ĺ‚Ä ĆŠĹśĹ­ Ĺ‹Ä• Ă–Ĺ‚ ÖóŋŽŭŜĢó ĂšĹŠĂ–Ä˘Ĺ‚Ă–Ä—Ä Ĺ­Ć˜Ĺ­ĹśÄ ÄżĚ? Â”Ĺ‹Ĺ‹ĹŠÄˇĆ˜ Ĺ­ĹĽÄ ĂłÄ˘ĆŠÄ Ăš ĂšĹŠĂ–Ä˘Ĺ‚Ă–Ä—Ä Ĺ­Ć˜Ĺ­ĹśÄ ÄżĹ­ ÄžĂ–Ć‘Ä ĹśÄžÄ ĹĽĹ‹ĹśÄ Ĺ‚ĹśÄ˘Ă–Äˇ Ŝŋ ĂłĹŠÄ Ă–ĹśÄ Ä Ć—ĂłÄ Ĺ­Ĺ­ ÄˇÄ Ć‘Ä ÄˇĹ­ Ĺ‹Ä• noise, whether it be airborne sound Ä—Ä Ĺ‚Ä ĹŠĂ–ĹśÄ Ăš Ă°Ć˜ Ć’Ă–Ĺ­ĹśÄ Ć’Ă–ĹśÄ ĹŠ ƪŋƒĢłė ŜĞŊŋŽėĞ pipelines, or structure-borne sound Ä•ĹŠĹ‹Äż ƑĢðŊÖŜĢłė ĹĽÄ˘ĹĽÄ Ć’Ĺ‹ĹŠÄ´ Ĺ‹ĹŠ Ă°ĹŠĂ–ĂłÄ´Ä ĹśĹ­Ě? Ĺ­ ŭŽóĞ̇ Ě¨ÂŚÄžÄ Ä Ĺ‚Ä ĆŠĹśĹ­ Ĺ‹Ä• ­ŭĢłė Ă–Ĺ‚ óŋŽŭŜĢó Drainage System’ CPD explores the issue Ĺ‹Ä• Ĺ‚Ĺ‹Ä˘Ĺ­Ä Ć’Ä˘ĹśÄžÄ˘Ĺ‚ Ă– ðŽĢġÚĢłė̪ŭ ŭŋĢġ Ă–Ĺ‚Ăš Ć’Ă–Ĺ­ĹśÄ Ĺ­Ć˜Ĺ­ĹśÄ Äż Ă–Ĺ‚Ăš ĂšÄ˘Ĺ­ĂłĹ˝Ĺ­Ĺ­Ä Ĺ­ Ğŋƒ Ĺ­ĹĽÄ ĂłÄ˘ĆŠÄ ĹŠĹ­ óÖł Ć’Ĺ‹ĹŠÄ´ Ŝŋ ĹŠÄ ĂšĹ˝ĂłÄ ĹśÄžÄ Ĺ­Ä Ĺ­Ĺ‹Ĺ˝Ĺ‚Ăš ÄˇÄ Ć‘Ä ÄˇĹ­ Ă°Ć˜ ĆŠĹŠĹ­Ĺś ĂłĹ‹Ĺ‚Ĺ­Ä˘ĂšÄ ĹŠÄ˘Ĺ‚Ä— ĹśÄžÄ ĂšÄ Ĺ­Ä˘Ä—Ĺ‚ Ĺ‹Ä• Öġġ ĹĽÄ˘ĹĽÄ Ĺ­Ě‡ ŭŜÖóĴŭ Ă–Ĺ‚Ăš Ă°ĹŠĂ–ĂłÄ´Ä ĹśĹ­Ě?

Adam Gatrell, technical sales manager at Marley Plumbing & Drainage explains: “We Ă°Ä ÄˇÄ˘Ä Ć‘Ä ĹśÄžĂ–Ĺś ĢŜ Ģŭ ĢĿżŋŊŜÖłŜ Ä•Ĺ‹ĹŠ Ĺ­ĹĽÄ ĂłÄ˘ĆŠÄ ĹŠĹ­Ě‡ contractors and MEP engineers to consider

the ways in which they can improve a ðŽĢġÚĢłė̪ŭ ÖóŋŽŭŜĢóŭ Ă–Ĺś ĹśÄžÄ Ĺ­ĹĽÄ ĂłÄ˘ĆŠĂłĂ–ĹśÄ˘Ĺ‹Ĺ‚ stage, especially considering plumbing ĆŠĆ—ĹśĹ˝ĹŠÄ Ĺ­ Ă–ĹŠÄ Ĺ˝Ĺ­Ä Ăš Ă–Ĺś Öġġ ĹśÄ˘ÄżÄ Ĺ­ Ĺ‹Ä• ĹśÄžÄ ĂšĂ–Ć˜ Ă–Ĺ‚Ăš could potentially impact on occupants’ Ĺ¨Ĺ˝Ă–ÄˇÄ˘ĹśĆ˜ Ĺ‹Ä• Ĺ­ÄˇÄ Ä ĹĽĚ? “With this in mind, our latest CPD will provide participants with an understanding Ĺ‹Ä• Ă–Ä˘ĹŠĂ°Ĺ‹ĹŠĹ‚Ä Ă–Ĺ‚Ăš Ĺ­ĹśĹŠĹ˝ĂłĹśĹ˝ĹŠÄ -borne sound within soil and waste systems, as well as a detailed overview on the ways in which these sound levels can be reduced, with the ÖĢĿ Ĺ‹Ä• ėŽĢÚĢłė Ĺ­ĹĽÄ ĂłÄ˘ĆŠÄ ĹŠĹ­ ŜĞŊŋŽėĞ ĹśÄžÄ Ä˘ĹŠ Ĺ‚Ä Ć—Ĺś project and ensuring a building’s occupants Ă–ĹŠÄ ĹĽĹŠĹ‹Ć‘Ä˘ĂšÄ Ăš ƒĢŜĞ Ă– Ĺ¨Ĺ˝Ä˘Ä Ĺś Ă–Ĺ‚Ăš ĂłĹ‹ÄżÄ•Ĺ‹ĹŠĹśĂ–Ă°ÄˇÄ Ä Ĺ‚Ć‘Ä˘ĹŠĹ‹Ĺ‚ÄżÄ Ĺ‚ĹśĚ? ÂŚÄžÄ !”' ƒĢġġ Öġŭŋ ĕŋóŽŭ Ĺ‹Ĺ‚ ŋŽŊ dBlue acoustic drainage system (pictured), ƒĞĢóĞ Ä•Ä Ă–ĹśĹ˝ĹŠÄ Ĺ­ Ă– Ĺ­ĹĽÄ ĂłÄ˘Ă–ÄˇÄˇĆ˜ ĂšÄ Ĺ­Ä˘Ä—Ĺ‚Ä Ăš ĹśĹŠÄ˘ĹĽÄˇÄ ÄˇĂ–Ć˜Ä ĹŠ ĹĽÄ˘ĹĽÄ Ĺ­ĹśĹŠĹ˝ĂłĹśĹ˝ĹŠÄ Ă–Ĺ‚Ăš Ă°Ĺ‹ĂšĆ˜ Ă°ĹŠĂ–ĂłÄ´Ä ĹśĚ?̧ Íť phamnews.co.uk/˚˚˚ˢ̓˚˚

BPEC Level Ëœ 'ĢżġŋĿÖ Ĺ‹ĆŚÄ ĹŠÄ Ăš Ă°Ć˜ ÂœĹśÄ ĹĽÄžÄ Ĺ‚Ĺ­Ĺ‹Ĺ‚ !Ĺ‹ÄˇÄˇÄ Ä—Ä Stephenson College in Coalville has Ă°Ä ĂłĹ‹ÄżÄ ĹśÄžÄ ĆŠĹŠĹ­Ĺś ĂłÄ Ĺ‚ĹśĹŠÄ Ă–ĹĽĹĽĹŠĹ‹Ć‘Ä Ăš to deliver the new BPEC Level Ëœ Diploma in Plumbing and Domestic Heating, which is now a mandatory requirement within the Plumbing and Domestic Heating Technician (Level Ëœ) ĹĽĹĽĹŠÄ Ĺ‚ĹśÄ˘ĂłÄ Ĺ­ÄžÄ˘ĹĽ ÂœĹśĂ–Ĺ‚ĂšĂ–ĹŠĂš Ģł 1łėġÖłÚĚ? mĢóĴ NĢłÚŭ̇ Ä•Ă–ĂłĹ˝ÄˇĹśĆ˜ ÄžÄ Ă–Ăš Ă–Ĺś Stephenson College, explains: “This

is an extremely exciting time and here Ă–Ĺś ÂœĹśÄ ĹĽÄžÄ Ĺ‚Ĺ­Ĺ‹Ĺ‚ !Ĺ‹ÄˇÄˇÄ Ä—Ä Ă–ÄˇÄˇ ĹśÄžÄ Ĺ­ĹśĂ–ĆŚ involved are very proud that we were ĹśÄžÄ ĆŠĹŠĹ­Ĺś ĂłÄ Ĺ‚ĹśĹŠÄ Ă–ĹĽĹĽĹŠĹ‹Ć‘Ä Ăš Ŝŋ ĂšÄ ÄˇÄ˘Ć‘Ä ĹŠ ŜĞĢŭ Ĺ‚Ä Ć’ ”1! ŨŽÖġĢƊóÖŜĢŋłĚ? zŽŊ ÖĢĿ Ģŭ Ŝŋ Ĺ‹ĆŚÄ ĹŠ Ä Ć—ĂłÄ ÄˇÄˇÄ Ĺ‚ĂłÄ Ă–Ĺ‚Ăš ĢłłŋƑÖŜĢŋł Ģł ÄˇÄ Ă–ĹŠĹ‚Ä˘Ĺ‚Ä—Ě‡ Ă–Ĺ‚Ăš Ć’Ä Ä•Ä Ä Äˇ ŜĞÖŜ ŜĞĢŭ ŨŽÖġĢƊóÖŜĢŋł Ä Ĺ‚Ă–Ă°ÄˇÄ Ĺ­ Žŭ Ŝŋ Ĺ­Ĺ˝ĂłĂłÄ Ä Ăš Ģł ŋŽŊ ÖĿðĢŜĢŋłĚ?̧ bÄ Ć‘Ä˘Ĺ‚ !ġÖŊĴ̇ ”1! Ă°Ĺ˝Ĺ­Ä˘Ĺ‚Ä Ĺ­Ĺ­ Ă–ĹŠÄ Ă–

ÄżĂ–Ĺ‚Ă–Ä—Ä ĹŠ Ě› z Í˝ 1” zĚœ ÖÚÚŭ̆ ĚŚĂ‚Ä Ă–ĹŠÄ Ä Ć—ĂłÄ˘ĹśÄ Ăš Ă–Ĺ‚Ăš ĂšÄ ÄˇÄ˘Ä—ÄžĹśÄ Ăš Ŝŋ Ĺ­Ä Ä ĹśÄžÄ ĆŠĹŠĹ­Ĺś ÄˇÄ Ă–ĹŠĹ‚Ä ĹŠĹ­ ĹŠÄ Ä—Ä˘Ĺ­ĹśÄ ĹŠ Ä•Ĺ‹ĹŠ ŜĞĢŭ ŨŽÖġĢƊóÖŜĢŋł̇ Ă–Ĺ‚Ăš Ć’Ä Ă–ĹŠÄ ĹĽĂ–ĹŠĹśÄ˘ĂłĹ˝ÄˇĂ–ĹŠÄˇĆ˜ Ä—ĹŠĂ–ĹśÄ Ä•Ĺ˝Äˇ Ŝŋ ĹśÄžÄ Ĺ­ĹśĂ–ĆŚ Ă–Ĺś ÂœĹśÄ ĹĽÄžÄ Ĺ‚Ĺ­Ĺ‹Ĺ‚ !Ĺ‹ÄˇÄˇÄ Ä—Ä Ć’ÄžĹ‹ ÄžĂ–Ć‘Ä provided BPEC with great support and patience during this transitional period, Ă–Ĺ‚Ăš Ć’Ä ÄˇĹ‹Ĺ‹Ä´ Ä•Ĺ‹ĹŠĆ’Ă–ĹŠĂš Ă–Ĺ­ Ć’Ä ĂłĹ‹Ĺ‚ĹśÄ˘Ĺ‚Ĺ˝Ä Ĺ‹Ĺ˝ĹŠ ŭŜŊŋłė ƒŋŊĴĢłė ĹĽĂ–ĹŠĹśĹ‚Ä ĹŠĹ­ÄžÄ˘ĹĽĚ?̧ Íť phamnews.co.uk/˚˚˚ˢ̓˚˛

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PHAM NEWS | NOVEMBER 2019

26

Business Matters

Keeping on top of rules and regulations Moving around from ob to ob can make it difficult for installers to keep up to date with current legislation and best practice, especially when looking to expand their business. David Cook from Baxi provides an insight into some key business considerations that will help guide an installer on the road to success. n installer’s on-the-go lifestyle means providing customers with a uick solution before moving on to the next ob. s a result, it’s understandably hard to keep track of any changes affecting your business. However, with legislation and regulations fre uently being updated, it’s essential to stay ahead of the curve and ensure complete compliance at all times.

Compliant with the law

Being aware of legislative changes before they come into force gives SMEs plenty of time to prepare. lthough you might spend most of your time out in the field, if you’re to run a successful business it’s important to seek out imminent changes. This then enables you to put the appropriate procedures in place to minimise their impact on the day ob. n example of this is the eneral Data rotection Regulation ( D R , which was implemented last year and affects every business throughout the . lthough the legislation can appear complex, it essentially re uires

David Cook

Sales director at Baxi Heating

Minimum wage

Interacting with the public is a major part of an installer’s job so it’s good practice to have the protection of public liability insurance

Customer communication addle pp is the name of a new platform that lets tradespeople communicate with potential customers to secure obs. It is open to different trades including plumbers, electricians and decorators.

The service was co-founded by Ben Milton, who owns a plumbing and heating company in ent, after experiencing years of disappointment with the offerings from other leads generator companies. addle uses location targeting to help customers find their nearest tradespeople and allows them to communicate via instant messaging, phone calls and video calls. This centralised communication means tradespeople can host all of their customer relations in one place. sers are also able to see which trade bodies and certifications each tradesperson is associated with, providing peace of mind and ob security.

The app has initially launched in reater Manchester and is free for tradespeople up until st January 2020. rom then, it costs ust 15 T per month, with no commission paid on obs. or more information on the addle pp, visit the website below. ◼ phamnews.co.uk/1119/1

26.indd 1

businesses to analyse the data they hold on their customers and ensure it is stored securely and that they have consent from their customers to hold it.

If data was collected prior to D R and consent cannot be proven,you are legally obliged to reach out to your customers for their approval or remove them from their database.

The government is taking D R very seriously, and any installer who runs their own business would be well advised to familiarise themselves with the intricacies of the legislation to ensure they are fully aware of the data protection rights and obligations. Detailed guidance is available at ico.org.uk.

The increase to the ational Living age is something else that installers who are looking to grow their team should consider. s of pril 201 , the minimum wage is 3. 0 for an apprentice and 8.21 for those over 25. ther rates vary according to an employee’s age so it’s important to keep up to date with any increases year on year.

It’s often the case that installers are very familiar with the insurance claim process as a

lot of business comes off the back of them. However, it’s e ually as important to understand risks that you too may face and take suitable action to safeguard your livelihood.

Take cover

Interacting with the public is, of course, a ma or part of an installer’s ob and therefore it’s always good practice to cover yourself with public liability insurance. lthough not a legal re uirement, it offers protection if a customer is in ured or their property is damaged. eighty compensation claims can often include repair and replacement costs, as well as medical fees and loss of income.

Some customers or clients even re uire proof of cover, so it makes sense to invest in public liability insurance to avoid the associated risks.

Required insurance

Installers who want to expand their team need to take out employee liability insurance when employing anyone who isn’t a family member. This isn’t ust a nice to have’ it’s the law.

It’s impossible to predict and prevent unavoidable mishaps on the ob, as working out in the

Payment disputes a problem for installers In a media climate that tends to focus on rogue traders, Rated eople has revealed the results of a survey that shows the great ma ority of tradespeople ( have had rogue customers who refused to settle the bill.

That’s three times the number of householders (24 who say they’ve lost money due to dishonest tradespeople.

The survey of 2500 people also found that two in five tradespeople have experience of a homeowner not paying them a single penny for their work. The tradespeople surveyed were most likely to disagree with their clients on price (4 , uality of

work (48 and timings (3 .

The British homeowners surveyed said builders were the trade they had been ripped off by most (2 , followed by plumbers (23 , decorators (22 and gardeners (1 .5 of these rip-offs were in the form of what they considered to be poor uality work.

Rated eople says that payment disputes could be avoided if both parties were on the same page

field poses its own risks, with environments varying from site to site. Therefore, it’s important that your business is protected against any employee in ury or work-related illness.

Cover needs to start at 5 million minimum, and failure to take out the correct policy could leave you in danger of being fined up to 2500 a day it goes without saying that this could have a big financial impact on your business.

Uncertain times

In a time of political uncertainty, installers need to be more aware than ever of legislative updates that could have an effect on their business. ollowing simple steps and staying abreast of any planned changes should set you in good stead and will give you the confidence to focus on keeping customers happy, without getting caught out on the technicalities of running a business.

Baxi Works To find out more about best business practice and other support, visit Baxi Works: www. baxi.co.uk/trade/baxi-works

from the start about when to pay and what they were paying for.

To help installers make it easier to transact with customers, Rated eople has teamed up with Shieldpay to offer rotected ayments to its customers. It’s a way for homeowners to pay tradespeople for home improvement work. homeowner and tradesperson have a conversation up front about the ob and agree the cost of the work.

The homeowner then pays their money into Shieldpay’s online vault while the work’s being done, and it’s held securely until they confirm that they’re happy the work’s been completed, as agreed. The money is visible to both the homeowner and tradesperson at all times for peace of mind for both parties.

To find out more about rotected ayments from Rated eople, visit the website below. ◼ phamnews.co.uk/1119/1

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Step by Step

Installing a Grant VortexBlue boiler Family run Newbury based installation company EPH System Ltd recently completed a boiler replacement in Berkshire, installing a new Grant ortexBlue Internal oil fired boiler. Here we follow the installation, step by step, and discover how the new boiler is meeting the heating demand of the property and its owners.

I

n Reading, Berkshire, a Grant VortexBlue Internal 36kW oil boiler, with an output range of 26 36kW, was selected and installed to restore heating to a five bedroom detached property.

The previous boiler had started to leak and was not working so the homeowner turned to their installer, EPH System Ltd, to discuss the options available to them. The recommendation was to install a VortexBlue model and change the site of the boiler from an outbuilding into the

BOILER MAKE AND MODEL

Grant VortexBlue Internal 36kW Oil Boiler INSTALLATION COMPANY

EPH System Ltd JOB LOCATION

Reading, Berkshire INSTALLATION DATE

Summer 2019

After dismantling and removing the old oil boiler, position the new Grant VortexBlue nternal boiler fitted ith a high level balanced ue s stem

Install the new pipework – including a Grant Mag One magnetic filter to the o and return connections in the top of the boiler

arr out the pre commissioning checks including checking the overheat thermostat and control sensor, ba es, burner head, electrodes and no le

Fire the boiler, wait for it to warm up, check the smo e number and then carr out combustion test, adjusting the air to set the correct CO2 in the ue gases

1

6

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JOB SHEET

2

7

property’s garage.

Grant’s VortexBlue range includes internal, external and combi models ranging in output from 15 up to 36k .

Incorporating ultra low NOx burner technology, the boilers have proved to be a popular choice for many heating engineers. or this Berkshire install, the homeowner was very impressed with the neatness of the boiler, the efficiency of their new heating system and the added peace of mind that comes with the

Install the plastic condensate disposal pipe between the outlet of the trap and a suitable point o discharge

3

8

hec the o and return temperatures

boiler’s ten year guarantee. rant boilers are our boiler of choice, comments Iain Bremner of E H System. I have been installing Vortex and VortexBlue oil fired boilers for well over 20 years now and they are my preferred brand for the ease of

installation and the uality of the product. e are also always happy with the back up service we get from rant from technical and customer services through to training, the support received is always excellent. ◼ phamnews.co.uk/1119/15

Install the electrical power suppl and control s stem wiring and make the connections to the boiler using the correct terminals in the control panel

5

Provide a handover with the customer, explaining the operation o the boiler and s stem controls

10

4

9

Fill and vent the boiler and heating s stem

The Grant VortexBlue installation is complete

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Taps & Showers 31

Digitalisation to drive tap tech in

introduced into bathroom taps too.

These additional elements are designed to provide greater exibility and convenience within the bathroom space, helping to create an environment that can be tailored to each individual’s needs and preferences. Pull-out hoses are great for washing the face or hair whilst the swivel spout can help make cleaning the basin quick and easy.

Brassware in the bathroom has undergone significant changes in aesthetics over the years, and now digital technology is taking taps to the next level in people’s homes. Elina En vist Twomey from Grohe discusses three tech trends on the rise and the benefits these new products can offer.

D

igitalisation in the bathroom has so far been led with innovations in the shower and toilet market, with products such as Bluetooth-operated shower heads and app-controlled shower toilets, but in 2020 we can expect digitalisation to begin to be adopted in the tap market too. Digital integration into basin mixers will look at incorporating features that promote user safety, improved accuracy and control, and more conservative use of water.

Safe temperatures LED temperature displays are the first foray into the digital tap market which will allow homeowners to see exactly how hot or cold the water from the tap is without having to test it out first. This helps to improve safety standards and minimise the risk of scalding. The LED temperature display will also make users more attuned to the temperature of the water they are using and encourage a more eco-conscious consumption.

No doubt accelerated by the trend for open plan living, the boundaries between individual living spaces in the home are now merging and integrating in an unprecedented way.

Alternative housing has also risen significantly and therefore the definition of conventional modern homes and those who live in them has changed.

Therefore the product landscape for individual rooms is also changing and evolving. Those features and technologies seen in the kitchen are now being integrated into their bathroom counterparts, and vice versa. Features such as swivel spouts and pull-out hoses which are typical of kitchen taps are now being

31 V2.indd 1

Touchless taps

Plus tap with digital temperature display

Family friendly

Elina Enqvist-Twomey Category manager at Grohe

CUT TO THE CHASE  Digital technology is delivering greater versatility to bathroom taps  Taps are being designed to offer more safety, accuracy and control  LED displays can show the user the temperature of the water passing though the tap

The Plus basin mixer with pull out hose feature

 Kitchen tap facilities, such as pull-out hoses, are being introduced to bathroom taps  Infrared sensors can be useful for multi-generational households

Features and technologies seen in the kitchen are now being integrated into their bathroom counterparts

As a nation, we are becoming increasingly more aware of the impact we are having on the planet. Ignited by the introduction of smart water meters, homeowners are more aware of their water consumption than ever.

In the tap sector, infrared taps are now available for the residential market and are beginning to gain traction with eco-conscious homeowners.

Infrared touchless taps help to reduce consumption by only dispensing water when the sensor is activated, thus only using water when it is needed and reducing overall usage.

The Bau Cosmopolitan E infrared basin mixer

Infrared taps are a great solution for family homes, offering independence to young children who are just starting to use the toilet unaccompanied but who also may be prone to leaving the tap running.

Additionally, they make great additions in multi-generational homes and inclusive spaces, allowing the elderly or those with reduced mobility to wash their hands without having to twist or turn any handles.

Use of space The need for additional bathrooms instead of just one larger space is also increasing in demand as the property landscape continues to evolve, and touchless taps are an often overlooked but highly effective solutions for smaller bathroom spaces. Their typically slim profiles and the lack of handles or levers to turn them on also helps maximise space at the basin.

Moreover, the infrared sensoractivated operation means that there is far less of a need for the user to directly touch the tap, helping to keep the tap cleaner for longer and eliminate the spread of germs, which is a desirable benefit in a bathroom such as an ensuite or cloakroom, which might be used less frequently than the main family bathroom. ◼ phamnews.co.uk/1119/16

01/11/2019 12:47

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Reasons to invest in design-led quality Manufacturers are finding that consumers are more attuned to the advancements being made in both design and the technology within taps and showers. Here, James brams from ltra inishing looks at how the combination of high uality materials and on-trend designs are tempting customers to spend that little bit more for the brassware in their bathrooms.

T

he bathroom brassware market is particularly buoyant at present, with many new product ranges and design innovations being added across pretty much all price points. Much of this demand is being driven by the refurbishment sector, with consumers looking to revamp their bathrooms, ensuites and cloakrooms much more regularly to achieve an on-trend and fresh new look.

This means bathroom taps and showers are a relatively easy sell and the sky’s the limit for the number of styles and finishes available. There’s also plenty of inspiration coming not just from home interest magazines and TV makeover programmes, but also from social media platforms such as Pinterest and Instagram.

The ip side to all this media exposure is that consumers are now far more knowledgeable about product design and the technology behind it, which means even the humble bathroom tap is no longer just a utilitarian device.

The Revolution range is inspired by an industrial look

example – it’s a beautiful blend of nostalgic period design that also offers the complete controllability of push-button valves.

Against the wall

Classic to industrial

Sleek minimalist designs for the bathroom continue to be a popular choice and whilst their design keeps on evolving and sales continue to hold, more recently there has been growth in the industrial trend.

Revolution from Hudson Reed, our own industrial-inspired range of bathroom taps and shower valves, for example, has en oyed considerable growth since its recent launch, and it is encouraging to see the price points of these designs more competitive than ever, a contributor to their increasing success.

Meanwhile, as classically styled bathrooms continue to remain a hugely popular choice with the homeowner, the demand for traditional brassware design remains high. Today’s classic brassware designs perfectly combine old fashioned looks with modern hi-tech innovations, so traditional styling does not mean compromising on features. or example, some taps benefit from high uality ceramic discs. ur own ld London traditional bathroom collection is a good

32.indd 1

James Abrams

Sales Director at Ultra Finishing

suggest that consumers are willing to pay that little bit more for quality and durability in design-led styles

Wall-mounted tap styles across both modern and classic designs are also proving popular. The clean and clutter-free appearance is very much in demand when coordinated with some of the many bath and basin styles available. e’ve ust added many new wall mounted styles to our latest Hudson Reed brassware collection.  The ‘Limit’ mono basin mixer is part of the value-led Nuie collection

Hudson Reed’s round shower diverter is made from high quality brass

Chrome, of course, will always remain the popular finish for the bathroom, regardless of style, but with the popularity of monochromatic colour schemes, and of course the industrial trend, taps, mixers and showers finished in matt black have appeared. Matched with accessories such black-framed shower enclosures, anthracite radiators and slate-grey shower trays, matt black brassware is set to see good growth too.

Colour options don’t stop with matt black other colours and finishes are steadily growing in popularity too.

Installation is also becoming

easier with new technologies such as our own al uest cartridge, which is fully reversible, so if the hot and coldwater supplies are the wrong way around it doesn’t need replumbing, just a simple removal of the cartridge, a 180 degree turn and replace.

Quality considerations

ith brassware, modern, innovative manufacturing has not only brought about an increasing number of styles and designs, it has dramatically improved the uality and finish too.

However, installers would do well to recommend all but the very cheapest of products, as these will lack durability and longevity, and often bring only problems down the line. f course, seeking uality doesn’t mean expensive. Our value-led ‘nuie’ collection, for example, offers a wide choice of on-trend designs yet feature the same innovative ceramic disc technology as expensive brands to ensure smooth and consistent operation and long term troublefree use.

Bathroom brassware presents a number of opportunities to installers. ur own findings suggest that consumers are willing to pay that little bit more across all price points. Consumers are also willing to pay more for uality and durability, and for design-led styles that are ust that bit more appealing, which is e ually good news for installers. ◼ phamnews.co.uk/1119/1

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Enhancing the electric shower experience A growing number of shower users are looking for an enhanced spray experience. aul Mc uire, associate channel manager at Mira Showers, looks at the growth in popularity of dual outlet showers, and how Mira approached the challenge of bringing it to their electric range.

A

s the options available to consumers in the market for a shower continue to grow, we’ve seen a large shift in the popularity of dual outlet showers with overhead deluge fittings.

Increasing sales in dual outlet mixers and digital showers have re ected this growing trend, and our research indicates that this aspiration and demand is equally applicable to the electric shower market.

While overhead deluge showers are by no means a new concept, the notion of designing a solution like this for electric showers was a first for Mira, and one which proved to be surprisingly complicated!

After-market fittings kits were already well established, designed to be installed to any shower and allow the user to divert between the overhead deluge and variable handset supplied as part of the kit.

However, as cheap and widely available as these might seem, they are by no means suitable for electric showers. In fact, we actively discourage the use of non-approved diverters on electric showers because of the associated dangers.

The problem with such fittings is that in the process

Brassware range is designed to match all shapes and sizes Malva is the name of a new brassware collection recently launched by Roca, designed to meet the requirements for style and design, ease of installation and cost effectiveness.

The new range is said to sit perfectly alongside round, soft or square sanitaryware shapes, providing specifiers and installers with an ideal

34.indd 1

Paul McGuire

Associate channel manager at Mira Showers

of diverting the water between outlets, the diverter mechanism can momentarily shut off the ow of water if the shower is in operation. If the electric shower is left in this position, either partially or fully, it starts to affect the very way in which they are designed to operate – by reducing the ow to increase the temperature.

The resulting effects of these after-market diverter mechanisms can represent a significant potential risk to the user in the form of rapid and uncontrolled temperature rises and risk of scalding, as well as internal damage to the shower itself.

Designing a solution to overcome this potential issue and facilitate overhead and variable showering was a challenge not to be taken lightly.

Up to standard

Designing a solution to facilitate overhead and variable showering was a challenge not to be taken lightly

brassware range to recommend no matter what sanitaryware style has been selected.

“The bathroom is not designed in standard shapes any more. e are seeing homeowners and buyers become more discerning about the styles they incorporate into their bathroom,” explains marketing manager Claire ay.

The new Malva brassware is an elegant range that answers the need for a simple, stylish, yet versatile collection for homeowners.

Cold start

One of the key features of the Malva brassware is Roca’s energy and water saving ‘cold start’ technology. Cold start ensures water is only heated when it is required, thereby avoiding the boiler coming on unnecessarily. This could be a particular benefit for

The resulting product is the new Mira Decor dual outlet shower. Designed specifically to provide the complete overhead experience, our designers have worked tirelessly to provide the safety and high standards expected of our brand.

The Mira Decor diverter has been designed specifically to optimise the performance from electric showers, but

The Mira Decor Dual is available in a choice of three power outputs ( 5 9 and 10

to also overcome the safety considerations of typical after-market devices. s such, the diverter never fully closes during operation, but simply alters the ratio of ow through both outlets until either is fully open and the other closed. s well as this, the Mira Decor diverter assembly has also been designed to operate both outlets at once for the ultimate dual showering experience.

For ease of installation, the Mira Decor diverter mechanism

also addresses the challenge of retrofitting electric showers by allowing the diverter to swivel 180 degrees to be installed to the left or the right of the shower itself, with the overhead shower arm also having the ability to pivot to enable full coverage when the fittings are installed off-centre. e believe the Mira Decor Dual provides the experience that customers want, with the safety they deserve. ◼ phamnews.co.uk/1119/1

multigenerational households where water is likely to be used at different times.

The Malva collection includes a variety of brassware options, including standard height basin mixers in smooth body and pop up waste options, extended height smooth body basin mixer bidet mixers with pop up waste and chain connector options, as well as built-in bath and shower and bath or shower mixers.

The Malva range is further enhanced by the application of high quality metal alloys to ensure optimal water uality.

All of the polymers applied to the cartridge, exible hose and aerators have also been certified by the Water Regulations dvisory Scheme ( R S .

To ensure long lasting service, all models have been quality standard tested for up to 1,000,000 movements. Its soft turn lever makes it easy

to operate and the whole range incorporates Roca’s ‘Evershine’ – an innovative chrome plating system involving an electrolytic coating, which produces a hard-wearing finish on all taps and showers – giving customers assurance that their bathrooms will stand the test of time. ◼ phamnews.co.uk/1119/19

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uick es to deal wit water pressure issues Water pressure within the home can vary drastically between each property as it is dependent on a number of factors, some of which can be controlled. Here, Peter Pegden from Croydex explores the impact of unsatisfactory pressure and offers advice on some uick fixes to improve performance.

L

ow water pressure is a common homeowner complaint, and there are many reasons why a household may experience less than optimal pressure. For example, approximately 3300 mega litres of water are lost per day in the UK due to pipework leaks and, to compound the low pressure issue, some water companies have reduced water pressure across certain areas in a bid to reduce the level of pipe leakage.

Equally, terraced or semidetached homes, especially older buildings, often use a common supply pipe system, and this can lead to low pressure, particularly during peak times such as morning and evening. This issue can become critical if the incoming mains supply pipework has not been adequately sized to support the number of dwellings. And, of course, gravity fed showers supplied from header tanks in the loft can still perform poorly even with an excellent mains supply pressure.

Whatever the ultimate cause, often homeowners may be unaware that water pressure is to blame for what they perceive as a poorly performing shower or tap. In certain cases, they might even blame the installer or the product itself, not realising that the household is suffering from a wider water pressure issue.

So, whether it’s discovery of low pressure during installation, or a misguided call back after the fact, what can installers do to remedy low pressure?

Check the pipes

While any number of factors can account for low pressure, the pipes are a good place to start for a home which suddenly experiences changes in pressure.

Symptoms of a clogged, damaged or fractured pipe include lower ow rates from taps and showers and a noticeable drop in performance. It’s also worth remembering that the pipes may be affected by sediment, scale and bio-films accumulating on the inside and causing frictional resistance when water is owing.

In these circumstances, replacing affected pipework can instantly improve water pressure.

While the homeowner may be

36.indd 1

expensive and messy task, so it’s worth looking into simpler fi xes first.

One element that is often overlooked is the shower hose.

If the lining of the hose has collapsed, or the hose itself has a narrow internal bore, the showerhead performance will be affected. By swapping to a larger internal bore hose, more water is driven to the handset, building back pressure at the showerhead and improving spray performance as a result.

Change the showerhead

Peter Pegden

Product director at Croydex

CUT TO THE CHASE  Some water suppliers have reduced pressure to reduce the level of pipe leakage  Tap aerator nozzles can often become blocked with sediment and limescale  Changing the shower hose can provide a quick way to improve shower performance  It’s important to select the right type of showerhead to suit pressure conditions  The removal of limescale from showerheads can quickly improve performance

disappointed with a costlier fix, once the long term consequences of a serious blockage or leak are explained, they will likely be pleased to have caught it before greater damage is caused.

Check tap aerators

Tap aerator nozzles can often become blocked with sediment and limescale from the water supply system. To resolve this, simply unscrew them, rinse the filter mesh to remove sediment and replace. For stubborn limescale soak the filter and nozzle in a proprietary limescale remover or vinegar.

Replace the shower hose

When it comes to remedying an under-performing mixer shower in a low pressure household, it’s tempting to jump straight to switching it out for an electric unit. However, this can be an

Inserting a venturi cartridge into an Aqua Air showerhead will help to save water on high pressure systems while delivering excellent spray performance

Given that the shower is generally the area where low pressure causes the most annoyance, selecting the right showerhead to suit pressure conditions can provide a simple solution.

Croydex showerheads, for example, are designed to work effectively at pressures as low as 0.1 bar, meaning they even perform well on gravity fed systems. Many models also include a water saving device that can be installed in them for use at higher pressures to avoid excessive water use.

Our Aqua Air showerheads work by drawing in air and blending it with the water ow, in effect making each droplet bigger and softer. This gives the sensation of a ‘wetter’ and more effective shower, without the installation of an expensive shower pump. This is achieved by inserting the venturi cartridge (supplied with the product) into the showerhead when used on high pressure systems. What’s more, Aqua ir offers up to a water reduction compared to other showerheads, and is included in the Water Label scheme, which rates products by the number of litres per minute they use.

On low pressure systems the showerhead has been designed to work effectively without the venturi cartridge in place and provides excellent spray performance at very low pressures.

Another serious concern for the many hard water areas in the UK is limescale, where build up can cause sufficient obstruction to affect the performance of a shower. A simple remedy to this is to install a showerhead with a rub clean nozzle. Gentle pressure applied to the affected area with a soft cloth will remove any limescale and quickly improve poor performance.

Low water pressure can feel like a huge issue to the homeowner, but it needn’t mean a lengthy job for the installer. In certain cases, a larger fix, such as pipe replacement, may be required, but for the majority, a uick fix like a clever shower accessory can make all the difference to the customer, without costing the earth. ◼ phamnews.co.uk/1119/ 0

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PHAM NEWS | NOVEMBER 2019

Taps & Showers

Meeting a variety of needs

Fontas-S II

Tampera

Filter

Hot

Evol-S Solenta-S

With the launch of its range of kitchen ĿÖũŶ ¦Öťŭ̇ ķÖłóŋ ŋƦāũŭ Ö óĞŋĢóā ŋĕ Ŀŋùāķŭ ùāŭĢėłāù ĕŋũ ŭťāóĢƩó Žŭāŭ̍ 1ÖóĞ Ģŭ designed to solve an everyday problem.

DĢũŭŶ Ģŭ ŶĞā DŋłŶÖŭ- RR DĢķŶāũ̇ ƒĞĢóĞ ĞÖŭ Öł ĢłŶāėũÖŶāù ¦ ĿŽķŶĢ-ŭŶÖėā ƩķŶāũ ŶĞÖŶ ťŽũĢƩāŭ ŶĞā ƒÖŶāũ̇ ũāùŽóāŭ ķĢĿāŭóÖķā Öłù ĞāÖƑƘ ĿāŶÖķ óŋłŶāłŶ̍ ¦Ğā ŶÖť óÖł ùāķĢƑāũ ƒÖũĿ̇ óŋķù ŋũ ƩķŶāũāù óŋķù ƒÖŶāũ̍ RŶ Öķŭŋ ĞÖŭ a pull-ŋŽŶ ŭťŋŽŶ ĕŋũ ƪāƗĢðķā Žŭā ÖũŋŽłù ŶĞā sink.

Next, the ˜-in-˚ ¦ÖĿťāũÖ NŋŶ ùāķĢƑāũŭ ĢłŭŶÖłŶ ƩķŶāũāù ˚˙˙°C boiling water at the twist of a child-safe lever from a ˝-litre ŶĢŶÖłĢŽĿ ðŋĢķāũ̍ DāÖŶŽũĢłė Öł ĢłŭŽķÖŶāù ŭťŋŽŶ̇ ŶĞā ¦ÖĿťāũÖ NŋŶ ŋƦāũŭ Öķķ ŶĞā ðāłāƩŶŭ Ģł ŶāũĿŭ ŋĕ ŶĢĿā̇ āłāũėƘ Öłù space saving of a hot tap, with no need for ŋťŶĢŋłÖķ āƗŶũÖŭ̍ ­ŭāũŭ óÖł ðāłāƩŶ ĕũŋĿ cold, warm and instant boiling water from a single mixer tap. ¦Ğā ŋķāłŶÖ- ŶÖť ŋƦāũŭ ŭāłŭŋũ technology to make life in the kitchen easier. It can be operated manually or hands-free in start-ŭŶŋť Ŀŋùā̍ łāÖũ Ʃāķù

Volume

sensor detector located in the hose arm prevents unwanted activation. ¦Ğā ŭŶÖĢłķāŭŭ ŭŶāāķ ťũŋùŽóŶ Öķŭŋ ðāłāƩŶŭ from a precise magnetic spray holder for user accessibility. Designed for convenience, the Solenta-S is available in óĞũŋĿā Öłù ŭŶÖĢłķāŭŭ ƩłĢŭĞ̍ DĢłÖķķƘ̇ ŶĞā 1Ƒŋķ-S Volume smart tap has an integrated measuring function with a precise rotary control to give users ŶĞā āƗÖóŶ ÖĿŋŽłŶ ŋĕ ƒÖŶāũ ŶĞāƘ łāāù̍ ¦Ğā ŭťāóĢƩó ƑŋķŽĿā Ģŭ ŭāŶ ƒĢŶĞ ŶĞā ŭóÖķĢłė wheel while the measured amount is delivered via the intuitive touch sensor ŭƘŭŶāĿ̍ ¦Ğā ŭŶÖłùÖũù ĿĢƗāũ ŶÖť ĕŽłóŶĢŋłŭ ŋĕ ŶāĿťāũÖŶŽũā Öłù ƪŋƒ Öũā óŋłŶũŋķķāù ðƘ the lever on the opposite side. ¦Ğā Ŷƒŋ-in-one design features a pull-out spray, a ˚ˡ˙ degree swivelling spout and the ùĢÖķ ėĢƑāŭ Žŭāũŭ ŶĞā ŋťŶĢŋł ŋĕ ťũāùāƩłĢłė ŶĞā volume of cold water – from ˚˙˙ml to ˞ litres. ðķŽā d1' ķĢėĞŶ ķāŶŭ ŶĞā Žŭāũ Ĵłŋƒ ŶĞÖŶ ŶĞā volume function is ready to use and, whilst in Žŭā̇ ŶĞā ķĢėĞŶ ƪÖŭĞāŭ̍ ͻ phamnews.co.uk̓˚˚˚ˢ̓˛˚

Eye-catching designs get refreshed Updates have been made the range of taps from Deva by Methven: Swoop, Savvi and Sparkle (pictured). With an eye catching swooping spout, the Swoop MK˛ mono basin mixer has been refreshed with a ŭķāāĴ Öłù Ŀŋùāũł óĞũŋĿā ƩłĢŭĞ̍ DĢŶŶāù ƒĢŶĞ a ceramic cartridge for easy operation, it is suitable for all water pressures. It also comes complete with a press top waste and ˚˛ year guarantee.

Deva’s best selling Savvi mono basin mixer has also been given an update and now has a more compact design in a chrome ƩłĢŭĞ̍ ¦Ğā ŭŨŽÖũā ùāŭĢėł ƒĢķķ óŋĿťķāĿāłŶ geometric design themes.

Described as a classic and elegant range, the Sparkle MK 2 mono basin mixer has a modern angular design with a waterfall spout, making this tapware range an

The Sparkle MK2 mono basin mixer

attractive centrepiece for any bathroom.

Like the Swoop range, the Sparkle and Savvi ranges both come with a ˚˛ year product guarantee. ͻ phamnews.co.uk̓˚˚˚ˢ̓˛˛

PHAM NEWS | NOVEMBER 2019

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Taps & Showers

How to persuade your customers to upgrade Developing good sales skills comes secondary to technical proficiency for most installers, but good product knowledge and having an understanding of their features and benefits is crucial to ensuring customer satisfaction. aul ickford from ualisa outlines the benefits to installers of being able to upsell.

A

lthough higher-end products represent a bigger spend for customers, they are likely to save a lot of money and hassle down the line in the way of costly repairs or replacement parts for lesser quality goods. This fact can be tricky to convey to clients hoping to save money on home improvements, but ensuring customers have all the relevant information is the best customer service an installer can provide. Upselling skills can come in handy when navigating these conversations, both during the initial contact and while working on the job.

pitch to their interests and needs and help to develop a more favourable working relationship.

Gain trust

Paul Pickford

Director of innovation, product and marketing at Aqualisa

Know your customer

Every customer is different, so in order to fully appreciate how they could benefit from the systems you offer, it’s vital to put yourself in their shoes. Each individual’s lifestyle and daily needs dictate how and where improvements can be made.

Upselling is most relevant when you can offer better efficiency and convenience to what they are already willing to upgrade. This could mean an add-on digital shower remote control for a customer with limited mobility, filter systems for hard water areas, or extra energy-saving functions for someone with an eco-conscious mentality. sking about a customer’s priorities will inform you on how to personalise your sales

By keeping up to speed with what the market has to this industry knowledge to match each individual to the solutions they need

Once a customer has hired you for a job, half the work is done in gaining their trust as they have recognised you as a professional with the skills needed to manage the job at hand. This authority can be used and built upon when it comes to discussing the best products to suit their needs and how to prevent potential issues in the future. Trust is earned, so ensuring open communication is crucial.

There are three main factors in gaining client trust firstly, that you have a full understanding of their household plumbing and the opportunities it provides.

Secondly, that you have in-depth knowledge about the available products on the market. And thirdly, that you have an appreciation for their individual lifestyle and needs.

A customer that is already spending money with you is the ideal person to upsell to.

Existing customers are 50% more likely to make further purchases and are willing to spend 31% more for new products and services.

Provide solutions

Without demonstrating the value of the products you are aiming to upsell, the customer is unlikely to want to increase their budget.

Aqualisa’s Quartz digital shower has proved to be a popular shower upgrade for many customers who want to combine performance with convenience

Genuine value comes from resolving problems that your customer is already facing or concerned about. eople are looking for convenience and ways to improve their daily life, and contemporary products are designed with this in mind. By keeping up to speed with what the market has to offer, you can use this industry knowledge to match each individual to the solutions they need.

When a customer can see the clear benefit of spending extra money to save time, save money in the long run, or improve quality of experience, they are far more likely to align with what you are selling.

At Aqualisa we believe a great day begins with a great shower.

When a customer is ultimately satisfied with their new shower system and a job well done, they are far more likely to recommend their installer to their family and friends upselling your service for you.

We understand that making the installer’s life easier makes for happy trade and personal consumers. We strive to design for ease of installation and offer rewards via our popular Installer Club. For more details about how to join, please visit the website below. ◼ phamnews.co.uk/1119/

always remain cool and safe to touch, with hot water running through the central channel of the spout.

To prolong the life of the water fi lter, it can be ad usted according to the water hardness within the home and it will also alert the user when it needs replacing.

Also WRAS approved is the roBoil3, an intelligent and compact self-diagnostic boiler with a 3kW element delivering over 50 cups an hour. It also features an automatic eco-mode ensuring that daily running costs remain low.

The tank is designed to sit comfortably under a kitchen sink and is manufactured from stainless steel to avoid tainted water tastes from copper or plastics. ◼ phamnews.co.uk/1119/

Steaming hot water taps meet with full approval All Abode 4 in 1 steaming hot water taps, fi lters and boilers now have full WRAS approval and comply with the necessary regulations for both new build and refurbishment projects. ith styles and finishes to suit every decor, Abode ronteau mixers deliver limescale-free fi ltered cold and 80- 8 fi ltered steaming hot water, on demand. At 8º ronteau delivers water in a structured and controlled way, eliminating spitting and

38.indd 1

spurting and not only complies with WRAS requirements, but also meets art Building Regulations which stipulate that 100 should never be used in new build projects in the UK. bode ronteau 4 in 1 taps also feature a patented child safe Hotkey function to prevent accidental harm. This means that hot water will only be dispensed when the Hotkey is placed in proximity to the front of the tap.

For extra safety and user

convenience, the levercontrolled spout can be turned 360º and, because it is thermally insulated, will

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PHAM NEWS | NOVEMBER 2019

Merchant & Distributor News Travis Perkins pauses sale of plumbing and heating business Economic uncertainty has driven builders merchant Travis Perkins to temporarily ŶÖĴā ĢŶŭ ťķŽĿðĢłė Öłù ĞāÖŶĢłė ðŽŭĢłāŭŭ ŋƦ the market, just nine months after putting it up for sale.

The merchant group took the decision to divest its Plumbing and Heating Division, which includes PTS and City Plumbing, in December last year in a move to simplify its structure and cut costs. However, the group recently issued a statement to say that it will postpone the sale, at least until the second quarter of next year.

“We were always clear that our plumbing and heating businesses would only be sold if this was in the best interests of our shareholders, colleagues and the future of the business,” explains Andrew Harrison, CEO of the Plumbing and Heating Division.

“Given the current unprecedented levels

of political and economic uncertainty, the decision has been made to pause the sale process for the time being. This means that the plumbing and heating businesses will remain within the Travis Perkins group for the immediate future.”

City Plumbing currently operates a network of ˜ˠ˙ branches in sites around the ­ḃ ĿÖłƘ ŋĕ ƒĞĢóĞ ĞÖƑā Ʃ ŶŶāù ðÖŶĞũŋŋĿ showrooms. The Plumbing and Heating Division also includes a number of specilaist ŋłķĢłā ðŽŭĢłāŭŭāŭ̇ ĢłóķŽùĢłė ŶĞā ­łùāũƪ ŋŋũ Heating Store and Direct Heating Spares.

Looming exit day hit sales in August After a strong start to the year, growing uncertainty around Brexit led to a marked slowdown in merchants’ sales in Q˛ ̟ ŶĞĢŭ Ģŭ ÖóóŋũùĢłė Ŷŋ ķÖŶāŭŶ Ʃ ėŽũāŭ ĕũŋĿ ŶĞā ŽĢķùāũŭ̪ Merchant Point of Sale Tracking Data report.

Total builders merchants’ sales in August ˛˙˚ˢ were down ˞̍˟% compared with the same period in ˛˙˚ˡ.

The best performing sector in August was kitchens and bathrooms, which increased by ˜% year-onyear, on an adjusted basis.

It is thought that Q˛ ŭÖķāŭ ƒāũā ÖƦ āóŶāù ŶĞā ķŋŋĿĢłė Brexit deadline that had been set for 31 October.

Merchants expect that the prolonged uncertainty will continue to impact negatively on sales.

App streamlines the ordering process Installers can get instant access to the latest products and promotions as well as on-the-job ordering with Plumbase’s new app. It has been designed to make life simpler with easy-to-navigate functionality, including clear product ŭāóŶĢŋłŭ̇ āƗóķŽŭĢƑā ƒāð ŋƦ āũŭ Öłù technical support on the go.

Every element has been carefully considered for ease of use. For example, installers can view paperless boiler ĿÖłŽÖķŭ ũÖŶĞāũ ŶĞÖł ƪ ĢóĴĢłė ŶĞũŋŽėĞ pages of printed material. Installers can also manage their Plumbase account Öłù Žŭā ŶĞā ŭťÖũāŭ Ʃ łùāũ Ŷŋ ķŋóÖŶā ðŋĢķāũ parts, rather than making a phone call or visiting their branch.

Liam Gibson, head of marketing at Plumbase, says: “Installers often have a busy day-to-day schedule and we are always looking at ways to make their ƒŋũĴ Ŀŋũā āƧ óĢāłŶ̍ ł Öťť Ģŭ ŶĞā ťāũĕāóŶ way to streamline the ordering process, as the majority of installers have a mobile phone within reach.

“Having one go-to place to manage orders enables them to access everything instantly and have access to a whole product database in one handy location.”

The Plumbase app is now available to download via the App Store and on Google Play.

PHAM NEWS | NOVEMBER 2019

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Products in Action

Home office used year round

Equipment from LG has been specified for a small home office located in the garden of a public relations consultant. The 14 x 10ft office was already fitted out with electricity and internet but lacked for heating and cooling to make it usable all year-round.

Because it featured insulation and double gla ing, the garden office was suitable for L ’s 3.5k wall mounted split room air conditioner.

Supplied by L distributor Bulbshop in Dorset and installed by oung ir ir Conditioning, based locally in orcestershire, the new system provides up to 3.5k of air conditioning when re uired and up to 1.3k of heating in the cooler months,

utilising the latest low R32 refrigerant. The system comes with L ’s latest inverter compressor with a 10-year warranty and offers a SEER (seasonal energy efficiency rating of . . ayne oung from oung ir says I can see the attraction of these small systems to provide cooling and heating for small buildings and extensions.

It was extremely simple to install and there are a number of clever features that make it even simpler including the longer tails on the pipes and the inclusion of the filters on the top of the unit. verall I’m very impressed with it. phamnews.co.uk/1119/ 5

tudents warming to radiators in eeds The Montague Burton student accommodation at Leeds niversity now features radiators from Stelrad following a refurbishment pro ect. The toilets and shower rooms include Caliente towel rails and the living areas have Concord Slimline radiators (pictured .

The Caliente rails are available in a wide range of si es in single and double versions in a range of four heights and four widths.

Supplied in white as standard, they can be ordered in 3 colours and come with a five-year

warranty. The Concord Slimline vertical radiator is available in a choice of two heights 1800 and 2000mm and four widths from 320 to 640mm. gain, they are available in white as

arm floors in o

grid barn con ersion

regular customer of Circo o has made use of the company’s bespoke design service and custom-si ed H solution to carry out a contract involving a barn conversion and the installation of a heat pump. ir Install Ltd offered a renewable energy solution to the owner of the rural property at Bendish, near Luton, as an economic alternative to the oil fired boiler package originally under consideration.

ull package of renewable and U H products

Hea y duty boiler ob hen the Reading-based ovotel was due for a new heating system, Tech sset Management recommended otterton Commercial’s Sirius three range of commercial boilers for an efficient and accessible solution.

Ben Reeson, contracts manager at Tech sset Management, was keen to try the new Sirius three range and for this particular pro ect four k boilers have been used in a cascade arrangement to provide heat for the site’s air handling units ( H s , fan coils and domestic hot water (DH . The new boilers replaced four 500k steel-welded tube boilers, which were 13 years old.

Situated next to the ovotel is an Ibis, with both buildings sharing a combined plant room on the top oor. s such, the single plant room is tasked with serving over 360 rooms, a restaurant, and a leisure centre featuring sauna, steam room and indoor heated swimming pool. phamnews.co.uk/1119/

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range of e uipment from mnie has been used in a development of nine properties at Bedruthan Steps, a few miles from adstow. Sadler and Bourne from Liskard, a supplier of mnie heating products, undertook a full design and installation package for the heating, hot water and heat recovery ventilation systems.

Site conditions at Bedruthan led the firm to propose the use of the L D50 air source heat pumps, along with 50mm oilboard loating panels over the concrete sub- oors, connected via recision- lo manifolds.

300-litre storage vessel is kept topped up with hot water by the L D50 air source heat pump to serve the multiple outlets, while one of mnie’s mechanical ventilation and heat recovery systems using Comfo 350 HR units extracts moist air from the kitchen and bathrooms, supplying fresh warm air to

standard, but these radiators can be selected from among 36 colour choices. s with the Caliente, the Concord Slimline has a five-year warranty. phamnews.co.uk/1119/ 6

The rade II listed agricultural building and ad oining structures were developed into offices, meeting rooms and ancillary spaces for the client’s business. ir Install’s engineers installed the ClipRail and lo loor H, supplied as a bespoke bill of materials complete with manifolds and controls, throughout the ground and upper oors and using layout drawings supplied by Circo o. phamnews.co.uk/1119/

oebo

the bedrooms and living areas.

Combined with the well insulated timber frame construction for the homes, the integrated mnie package and advanced electronic control systems will enable residents to maintain a comfortable living environment at a low cost. phamnews.co.uk/1119/ 9

eat pump

new-build development forming part of an existing fruit farm in Cornwall will soon see more than fruit coming out of the ground it will also be extracting heat.

Coastline Housing’s scheme of 26 affordable houses and ats in the village of Mitchell, near ew uay, will be heated by Cornish-manufactured ensa Shoebox ground source heat pumps and installed by sister-company ensa Contracting.

Currently under construction, each home will have its own heat pump, which will be connected to a series of shared borehole ground loops. The ensa Shoebox can provide low cost heating by either under oor heating or traditional radiators. In this case the efficient houses will be heated by radiators with a 45 C ow temperature. phamnews.co.uk/1119/ 0

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Ventilation & Heat Recovery Waste reduction Central to this is extending the longevity of product life, with less waste and less replacement parts, hence the development of our Lifetime Range. These ventilation products have been designed with low maintenance re uirements and long warranties as standard.

Manufacturing onsite enables us to maintain the strictest levels of uality control and testing, therefore eliminating faulty parts or re ects.

There are many energy efficient types of ventilation methods on the market now which lend themselves to contributing to net- ero this includes M HR units. Mechanical ventilation with heat recovery is increasingly used to reduce the heating demands of buildings. Heat recovery systems typically recover about 60 0 of the heat in exhaust air and have improved the energy efficiency of buildings.

fficient entilation can elp to ac ie e net- ero targets Efficient ventilation can play a key role in helping to both improve indoor air uality and reduce our carbon emissions. Rebecca McLean at Enviro ent discusses how the country’s net- ero ambitions need to be backed by the rapid deployment of the latest advances in ventilation technology.

E

arlier this year, the UK became the first ma or economy to commit to achieving net ero emissions. Industry body BE M launched its et- ero by design’ report in September this year, backed by manufacturers and suppliers such as ourselves, which sets out the industry’s commitment to meeting the ’s net- ero 2050 target.

This report focuses on the ways to ensure net- ero can be commercially viable for businesses and consumers.

This includes immediate actions to reform Building Regulations, setting ambitions high within this round of art L reviews which would send clear signals to the new build sector to phase out high carbon technologies and enable storage capacity, as well as setting higher standards for existing homes in the . BE M also highlights the opportunities for its sector to take the lead on deploying low carbon technology at scale to enable a netero future. s buildings become more airtight and better insulated with lower heat re uirements, this means we need to take a more serious approach to how we ventilate homes to promote the best indoor air uality for healthy living. Technologies in the home are re uired to utilise less energy and generate less carbon and other emissions than ever before.

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The Atmos PIV system from EnviroVent gently ventilates the home from a central position on a landing from within a loft

Rebecca McLean

EnviroVent Marketing & Product Director

The advantages of PIV are that it is easy to install and there is no requirement for long lengths of ducting

However, M HR systems are not always practical for refurbishment into existing homes. Technologies such as I operate with extremely low energy usage and low maintenance.

Whole house solution Homeowners and landlords are being encouraged to work proactively to tackle damp and mould and to introduce better ventilation into their properties. I ( ositive Input entilation systems can make a dramatic difference in diluting excess moisture and these can be installed relatively uickly and simply within existing properties.

I works as a whole house ventilation system and creates fresh and healthy living environments by supplying fresh, filtered air into a property at a continuous rate throughout. It is ideal when a homeowner or landlord doesn’t want to carry out a full renovation or when a whole house ventilation solution is re uired, rather than an individual room.

By retrofitting these systems into existing properties or into new homes, they supply fresh, filtered and clean air into the home from a central location, such as a landing or central hallway in a at or bungalow.

Moisture laden air is diluted, displaced and replaced to control humidity levels between 45- 60%, preventing condensation and mould growth.

These units are designed to run continuously in order to replace humid air with fresh, filtered air, forcing contaminants out of the property through natural cracks and leakages. Indoor air uality is immediately improved, eradicating condensation and eliminating mould growth.

The advantages of I are that it is easy to install and there is no re uirement for long lengths of ducting to penetrate the ground oor or even the building envelope in most applications.

Condensation issues utumn and winter are the times when homeowners and tenants are most likely to experience issues with condensation and mould, which may exacerbate existing asthma conditions or allergies.

Many householders are focusing on improving their indoor air uality through mechanical ventilation systems in order to protect the health of themselves and their families.

Research and development into making ventilation systems ever more energy efficient continues. nd, as we move towards net- ero in this country, the biggest challenge is how to convert the existing housing stock to low energy ventilation solutions. ◼ phamnews.co.uk/1119/ 1

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Ventilation & Heat Recovery

A smarter approach to condensation hile making homes as air tight as possible has significant energy benefits, it also has the potential to increase the occurrence of condensation. Paul Harrington from Elta Fans Building Services explains why installers should turn to intelligent ventilation strategies.

A

major issue for landlords with socially rented properties is keeping energy costs down without sacrificing the comfort of tenants. Increasingly this has meant making homes air tight to keep out the cold and costs low.

However, this has reduced fresh air circulation, leading to condensation and ultimately to issues of mould and damp.

Installers can help address these problems by recommending the best ways to resolve them.

In the colder months, condensation becomes more of a problem because the warm air inside the home rises and then suddenly cools as it comes in contact with cooler walls and windows. This forms water droplets and, in poorly ventilated rooms, can lead to a type of mould which can cause serious health issues as well damage to the fabric of the building.

There are certain types of activities that increase condensation such as drying clothes or running a bath. Of greater concern, however, is the fact that many tenants who are on low incomes may not be able to afford to run their heating. This means that in months when the air outside is too cold to ventilate naturally, homes become a hotbed for condensation.

Paul Harrington

Head of sales at Elta Fans

CUT TO THE CHASE  Air tight homes not properly ventilated create condensation problems  Poorly ventilated rooms are vulnerable to mould growth  Positive input ventilation (PIV) is commonly used in social housing

The latest Homes (Fitness for Human Habitation) Act, which came into force in March, has made it easier for tenants to address landlords about property issues that threaten their safety.

The act determines whether a property is fit for human habitation by considering, among other factors, damp and ventilation. It is a landlord’s obligation to routinely check for mould, and if condensation issues arise, an effective ventilation strategy needs to be considered.

Positive position Traditionally, positive input ventilation (PIV) units have been the preferred method for social housing providers. They deliver fresh air into homes at a low upfront cost by using a small fan to take in external air and distribute it within a building.

Given that they have been used for years, installers will be familiar with these systems.

condensation curing

PIV has been successful for a long time, but the technology within it has remained virtually unchanged. This means that while homes become more insulated, and more moisture is kept within the building, traditional PIV units cannot keep pace, making condensation, damp, and mould increasingly prevalent issues.

Even where PIV manages to deliver enough fresh air to combat condensation, it can often have the unwanted effect of increasing heating bills. This is because many systems now feature an electric heater, which increases the temperature of the air being introduced into the home. If the heater is inefficient,  Poorly ventilated rooms can lead to condensation and mould growth in the home

 Traditional PIV units may not be able to cope with the demands of modern homes  Elta’s SANO Intelligent PIV with co o lo units benefit rom modulating technology

NEW WAY TO ACCESS FURTHER INFORMATION

PHAM NEWS | OCTOBER 2019

Product News 67 Tougher former with octagonal plate Hydraulic drainage system saves cost

The Tuff orm8 wetroom former from K combines the benefits of the company’s existing Tuff orm product but with a new octagonal fitting plate. This allows for up to 15 different waste positions and ensures an easier installation.

The new former is made from high strength sheet moulding compound, giving it a weight capacity of 81kg (60 stone). This suits it for heavier wheelchair users and their carers. In addition, pre-formed fixing points and octagonal waste plate mean that all obstructing joists can be quickly navigated. vailable in nine si es, the Tuff orm8 former can be tiled or covered with safety ooring and it can also be used to create complete level access solutions on both timber and concrete oors. ◼ phamnews.co.uk/1019/73

Furniture gets the royal treatment

Inverter technology inside heat pumps

Nuie, formerly known as Premier Bathrooms, has added a royal grey woodgrain textured finish to its ork collection of furniture. The new finish complements the existing white ash and stone grey varieties.

Three sizes of vanity unit (600, 800 and 1000mm) add versatility to the range, which is accompanied by matching mirrors, WC unit and toilet seat for a fully coordinated look. Made in Britain, with a fiveyear guarantee, the ork furniture range is supplied rigid and features soft-close doors and is available with design-matching ceramic basin and front and side bath panels. Three handle choices are available: square strap, round strap and art deco, for further individuality and character. ◼ phamnews.co.uk/1019/75

Aimed at the commercial market, Stiebel Eltron’s WPE-I inverter-driven heat pump system bolsters the company’s offering of renewable energy systems.

The new range utilises inverter technology, which allows heat output to be adjusted to suit the requirements of bespoke projects. This boosts energy efficiency, helping businesses reduce energy costs.

The product also allows businesses to maximise return on investment from the non-domestic Renewable Heat Incentive, with running hours attracting tier-one tariffs.

Space-saving unit design also streamlines the installation process. Preparatory groundworks can be sized to the building, rather than the nearest heat pump model itself, saving clients time and money. ◼ phamnews.co.uk/1019/74

Hydraulic drainage system saves cost

New ball valve looks to the future Waterproofing system for showers The Shower aterproofing Kit from Dunlop has been specially designed to include everything required to waterproof a shower area, wetroom or walk-in shower area as re uired by new British Standards.

Suitable for any internal intermittent area where continued exposure to water may cause damage, the kit fully waterproofs the background behind a tiled surface to prevent water penetration up to 1.5m high in a two-walled shower unit or 1m high in a three-walled shower unit.

As a result, the kit prevents water saturating the whole area, reducing the risk of unsightly black mould forming, and also reducing the risk of more serious issues such as oor collapse and other surfaces vulnerable to corrosion. ◼ phamnews.co.uk/1019/76

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The SANO Intelligent PIV with

GF Piping Systems has introduced the Ball Valve 5 6 Pro to help specifiers and building services contractors future-proof installations across different sectors.

The new-generation modular design of the 5 6 Pro ensures future technical or digital demands can now be enabled, reducing the need for servicing or retro-fitting costs while enhancing efficiency in use from the outset. The all-plastic construction of the ball valve includes a range of accessories such as the spring-loaded, ergonomically designed lockable handle incorporating a ‘dead-man’ self-closing facility, compact double sensor accessories, as well as pneumatic or electric actuators to fit the entire range of sizes which runs from 16 110mm diameter.

The smooth curving casing and double stem seals contribute to an IP6 rating, while a reinforced security break point in the stem helps to prevent leaks due to wear or the use of excessive force. All units are tested to a pressure of 16 bar and suitable for applications from hot or cold water services to pressurised or chilled water, chemical processes and other industrial uses.

The 5 6 Pro is ready out-of-the-box to be installed or retro-fitted for wireless connectivity. ◼ phamnews.co.uk/1019/77

ONLINE For further information about any of the products featured on this page, simply enter phamnews. co.uk/1019/ followed by the relevant enquiry number.

it can consume as much as 500W. This defeats the purpose of having the ventilation system in the first place and is the reason that technologically superior PIV systems are so important.

Intelligent PIV PIV units which include more advanced features equip landlords with the ability to improve tenant comfort and limit mould-related damage to structures, without increasing running costs. Modulating technology that is capable of automatically ad usting air ow according to the temperature and moisture content of incoming air ensures ventilation is as efficient as possible.

Elta Fans’ SANO Intelligent PIV with Eco-LoFlo uses this technology, drawing in external air and passing it through a filter before it enters the home. As the air passes through the filter, it increases in temperature by taking advantage of otherwise unused energy – such as from solar gain or heat loss in the home.

Technological advancements mean that landlords don’t have to choose between thermal comfort and ventilated homes.

By recommending intelligent PIV systems, installers can help to combat the effects of condensation while minimising running costs. ◼ phamnews.co.uk/1119/

We’ve introduced a new non-paper based PHAM News en uir service or a uic and eas a to find out more about the products and services that interest you, the new online enquiry service is designed to take you directly to the information you require. At the end of most articles and items on our editorial pages there will now be a eb address ith a uni ue five or six digit code Simply enter phamnews.co.uk and the appropriate numbers and the relevant website page should appear directly on your computer, tablet or smartphone without you having to use a browser or navigate through various website pages. e hope ou ill find this ne service a use ul and convenient way to access the information you need.

New to the K market, eberit’s SuperTube owoptimised hydraulic drainage system for highrise buildings is said to offer simple planning and installation while saving around 5% of the space allocated for a parallel vented dual stack system.

The system combines the existing 12 litres/sec ow-optimised HDPE Geberit Sovent (d110) with two new bends – BottomTurn and BackFlip - which remove the need for a vent pipe by generating a constant air stream through intelligent design.

The combined single stack system enables pipework with a smaller, consistent diameter of d110 and a maximum discharge capacity of 12 litres/sec. It also allows horizontal pipelines of up to 6m without slopes, thanks to the design of the BottomTurn bend, which reduces impulse losses during transition from the vertical to horizontal. ◼ phamnews.co.uk/1019/78

03/10/2019 10:43

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PHAM NEWS | NOVEMBER 2019

Ventilation & Heat Recovery 45 1ÖŭƘ Öóóāŭŭ Ŷŋ ĢłŭŶÖķķÖŶĢŋł ėŽĢùāŭ Öłù ťũŋùŽóŶ Ģłĕŋ A new app has been launched by Vent-Axia to provide users with comprehensive product information ÖŶ ŶĞā ŶŋŽóĞ ŋĕ Ö ðŽŶŶŋł̍ ¦Ğā Knowledge Hub app promises to both improve customer service and reduce the company’s āłƑĢũŋłĿāłŶÖķ ĢĿťÖóŶ̍ zƦāũĢłė āÖŭƘ Öłù ŨŽĢóĴ Öóóāŭŭ Ŷŋ product brochures, datasheets and technical manuals,the app will reduce the need for printed material as well as provide customers with all the information and guidance they łāāù̍ ̦­ŭāũŭ ƒĢķķ Ʃłù ŶĞā Öťť straightforward and accessible, with a choice of how to view documents,” explains Jenny Smith, head of ĿÖũĴāŶĢłė̍ ̦ ƑÖĢķÖðķā ƒĞāũāƑāũ Ö customer is, whenever they need it, the Knowledge Hub means the correct information is always there at the touch of a button – with no need to carry around brochures, óÖŶÖķŋėŽāŭ ŋũ ĢłŭŶũŽóŶĢŋł ĿÖłŽÖķŭ̧̍ The app will be able to provide users with the most up-to-theminute product information thanks

!Öũðŋł ƩķŶāũ ðķŋóĴŭ ťŋķķŽŶÖłŶŭ

to quick and immediate updates each ŶĢĿā ŶĞāƘ ķŋė ŋł̍ złóā ŶĞā Öťť Ģŭ downloaded to a smartphone or tablet, on either iOS or Android platforms, there is a menu where users can choose from three categories: brochure, datasheet or ĿÖłŽÖķ̍ 1ÖóĞ ŭŽðŭāŨŽāłŶ ŶĢĿā ŶĞā user visits the app it alerts them if ùŋóŽĿāłŶŭ ĞÖƑā ðāāł ŽťùÖŶāù̍ Documents can then be shared ĢĿĿāùĢÖŶāķƘ ƑĢÖ ÖĢũ ùũŋť̇ āĿÖĢķ̇ āŶó̍ The app also provides functionality to bookmark documents so that they can be sorted to meet a user’s ũāŨŽĢũāĿāłŶŭ̍ ũŋƑĢùĢłė Ö óŋĿťũāĞāłŭĢƑā ŭāÖũóĞ tool, users searching for a particular ťũŋùŽóŶ ƒĢķķ Ʃłù āƑāũƘŶĞĢłė ũāķÖŶĢłė to it, with the information easily ƑĢāƒÖðķā Ģł Ö óĞŋĢóā ŋĕ ĕŋũĿÖŶŭ̍ Crucially, Knowledge Hub allows access to product information even

ƒĞāł Žŭāũŭ Öũā ŋƨĢłā ƒĞĢóĞ Ģŭ important to installers who often have poor or non-existent internet Öóóāŭŭ ƒĞāł ŋł óŋłŭŶũŽóŶĢŋł ŭĢŶāŭ̍ The app allows users to access information with a simple swipe on a smartphone instead of trying to trawl websites online - which can be ŶũĢóĴƘ ÖŶ ðāŭŶ ƒĞāł ŋł ŭĢŶā̍ Vent-Axia says that further functionality is set to follow which will allow customers a tailored experience, with exciting subsequent phases of the Knowledge Hub app ÖķũāÖùƘ Ģł ŶĞā ťĢťāķĢłā̍ For those customers who would prefer a print copy of product information, the company says that it will be happy to supply this on ũāŨŽāŭŶ̍ To download the app, please visit ŶĞā ƒāðŭĢŶā ðāķŋƒ̍ ͻ phamnews.co.uk̓˚˚˚ˢ̓˜˜

Designed to improve indoor air quality by preventing harmful airborne contaminants, including up to ˢˢ̍˞% of nitrogen dioxide (NO2) pollution, from entering a home, NOX-FILT is the name of a new in-ķĢłā óÖũðŋł ƩķŶāũ ũÖłėā ĕũŋĿ 'ŋĿŽŭ ÁāłŶĢķÖŶĢŋł̍ Installed on the supply leg of the ducting system of a mechanical ventilation system, NOX-FILT works seamlessly with the system Ŷŋ ùāķĢƑāũ ĕũāŭĞ̇ ƩķŶāũāù ÖĢũ ĢłŶŋ ĿÖĢł ķĢƑĢłė ÖũāÖŭ̵̍ There are two units in the ũÖłėā̇ ŶĞā ƩũŭŶ ðāĢłė ŶĞā pzÇFILT which houses a carbon ƩķŶāũ óāķķ ŋłķƘ̇ Öłù ŶĞā ŭāóŋłù̇ the NOX-FILT ˛̍˞,which has the Öùùāù ðāłāƩŶ ŋĕ Ö m˛̍˞ preƩķŶāũ Ŷŋ ĿÖƗĢĿĢŭā ŶĞā ƩķŶũÖŶĢŋł ŋĕ particulate matter equal or larger in size to ˛̍˞ ĿĢóũŋłŭ̵̍ With safe levels of NO2 and m˛̍˞ regularly breached in the UK, these pollutants are a major cause for concern to public health, having known links to allergies, asthma, lung cancer, chronic obstructive pulmonary disease,

cardiovascular disease and even ùāĿāłŶĢÖ̵̍ ̵¦Ğā pzÇ-FILT is described as a cost-āƦāóŶĢƑā ĿāÖłŭ ŋĕ ÖóĞĢāƑĢłė this in new build properties and has been designed to work with the company’s range of high-performance mechanical ventilation systems, including the HRXE, HRX˛D and HRX-Ö mÁN ranges, as well as with other ĿÖłŽĕÖóŶŽũāũŭ̪ ŭƘŭŶāĿŭ̍ Easy to use and designed Ŷŋ ƩŶ Ģł ũāŭŶũĢóŶāù ŭťÖóāŭ̇ ŶĞā NOX-FILT has no adjustable running functions and the only ĿÖĢłŶāłÖłóā ũāŨŽĢũāù Ģŭ ƩķŶāũ ũāťķÖóāĿāłŶ̵̍¦Ğā ķĢĕā āƗťāóŶÖłóƘ ŋĕ ŶĞā ĿÖĢł óÖũðŋł ƩķŶāũ Ģŭ Ŷƒŋ ƘāÖũŭ Öłù ŶĞā m˛̍˞ ƩķŶāũ ŋłā year, depending on the installation āłƑĢũŋłĿāłŶ̍ ͻ phamnews.co.uk/˚˚˚ˢ̓˜˝

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Ventilation & Heat Recovery

Expandable system makes it easy A new whole house heat recovery ventilation ŭƘŭŶāĿ ĞÖŭ ðāāł ķÖŽłóĞāù ðƘ Ģũƪŋƒ̍ ¦Ğā new Unohab system uses the latest, virtually silent, low energy EC motor technology with three ‘on demand’ speed settings (low, medium and boost) to ensure that quiet, continuous operation up to ˝˞ m˜/hr goes ŽłłŋŶĢóāù ðƘ ðŽĢķùĢłė ŋóóŽťÖłŶŭ̍ At its heart is an EPP insulated, dust repellent, ceramic heat exchanger which is capable of recovering up to 88% of otherwise wasted energy, which is then returned into the dwelling, contributing to ŭÖƑĢłėŭ Ģł ĞāÖŶĢłė ðĢķķŭ̍ Dual Unohab units are designed to be installed in standard core drilled holes either in a single habitable room or with multiple dual units located in other rooms (bedroom, lounge, dining, etc) which are linked to form a whole home ventilation ŭƘŭŶāĿ̍ ¦ĞāƘ Öũā ŭĿÖķķ Öłù ÖāŭŶĞāŶĢóÖķķƘ pleasing for wall mounting and can vent ùĢũāóŶķƘ Ŷŋ ŋŽŶŭĢùā ŶĞũŋŽėĞ Ö ėũĢķķā̍ Alternatively, using a specially designed and insulated EPP plenum incorporated into the cavity wall they can be sited ÖķŋłėŭĢùā Ö ƒĢłùŋƒ̍ ÂĢŶĞ Ö ùĢŭóũāŶā ventilation grille incorporated into the ƒĢłùŋƒ ŭĢùā ŭŋƧŶ ŭŋ ŶĞÖŶ ŶĞāũĿÖķ ðũĢùėĢłė is not compromised, the installation is almost unnoticeable and there is no unsightly interruption to the exterior ĕÖóĢłė ƒÖķķ̍

Master control Connected to a conveniently sited wallmounted Unohab master controller, three ùĢƦāũāłŶ ̨ĢłŶāķķĢėāłŶ̪ óŋłŶũŋķ Ŀŋùāŭ Öũā ÖƑÖĢķÖðķā Ŷŋ ŶĞā Žŭāũ̍ ¦Ğā NāÖŶ āóŋƑāũƘ mŋùā ĕŽłóŶĢŋł Žŭāŭ Öł ÖķŶāũłÖŶĢłė ƪŋƒ ŶāóĞłĢŨŽā̍ ÂÖũĿ ÖĢũ Ģŭ extracted from the room through a ceramic exchanger which absorbs heat that would ŋŶĞāũƒĢŭā ðā ķŋŭŶ̍ ¦Ğā óāũÖĿĢó óŋũā ťũŋƑĢùāŭ Öł āƦāóŶĢƑā ĿāùĢŽĿ ĕŋũ ĞāÖŶ ŭŶŋũÖėā Öłù builds up warmth over a sample period of ŋłā ĿĢłŽŶā̍ Ŷ ŶĞā āłù ŋĕ ŶĞĢŭ ťāũĢŋù ŶĞā ĕÖł automatically and quietly reverses direction Öłù ùũÖƒŭ óŋŋķāũ ŋŽŶùŋŋũ ÖĢũ ĢłŶŋ ŶĞā ŽłĢŶ̍ ¦Ğā ĢłóŋĿĢłė ÖĢũ Ģŭ ŭŶũÖĢėĞŶāłāù Öłù ŶĞāł heated by the warm ceramic exchanger ðāĕŋũā ťÖŭŭĢłė ŶĞũŋŽėĞ Öł āƧóĢāłŶ F˝ ƩķŶāũ Ŷŋ return warmed, clean, fresh air back into the ùƒāķķĢłė̍ ÂŋũĴĢłė Ģł ŶÖłùāĿ ƒĢŶĞ ÖłŋŶĞāũ ­łŋĞÖð unit located across the room, the same processes occurs simultaneously but with the opposite function operating at the same time, ie: one unit supplying air, one unit extracting ÖĢũ̍ Rł ŶĞĢŭ ƒÖƘ Ö ðÖķÖłóāù ÖĢũ ƪŋƒ ĿŋƑāĿāłŶ is created within the room so that any generation of an internal negative pressure, ƒĞĢóĞ ƒŋŽķù ÖùƑāũŭāķƘ ÖƦāóŶ āŨŽĢťĿāłŶ ťāũĕŋũĿÖłóā̇ Ģŭ ÖƑŋĢùāù̍ āķāóŶĢłė ŶĞā !ũŋŭŭ ÁāłŶĢķÖŶĢŋł mŋùā āłÖðķāŭ ƑāłŶĢķÖŶĢŋł ƒĢŶĞŋŽŶ ĞāÖŶ ũāóŋƑāũƘ̍ By cancelling the fan reversing function and

The new Unohab ventilation system from Ģũƪŋƒ Ģŭ Öðķā Ŷŋ ũāóŋƑāũ ˗˗ͮ ŋĕ ŋŶĞāũƒĢŭā wasted energy

automatically switching one Unohab to extraction and the other to supply, a low ƪŋƒ̇ ùũÖŽėĞŶ ĕũāā ÖĢũŭŶũāÖĿ Ģŭ óũāÖŶāù across the room which results in an indoor óŋŋķĢłė āƦāóŶ ðƘ ùũÖƒĢłė Ģł ĕũāŭĞ ÖĢũ Öłù āƗťāķķĢłė ƒÖũĿ̇ ŭŶÖėłÖłŶ ÖĢũ̍ ¦ĞĢŭ Ģŭ āŭťāóĢÖķķƘ ðāłāƩóĢÖķ ùŽũĢłė ŶĞā ĞŋŶ ŭŽĿĿāũ ĿŋłŶĞŭ̍

Air supply ¦Ğā ŽťťķƘ Ģũ mŋùā Ģŭ Ö ĴāƘ ĕāÖŶŽũā ŋĕ ŶĞā ­łŋĞÖð ŭƘŭŶāĿ̍ !ŋĿťķƘĢłė ƒĢŶĞ ŶĞā ķÖŶāŭŶ ŽĢķùĢłė āėŽķÖŶĢŋłŭ ťťũŋƑāù 'ŋóŽĿāłŶ F˚̇ Ģũƪŋƒ̪ŭ óŋĿťÖŶĢðķā ŽĢāŶ Ģũ ũÖłėā ŋĕ extractor fans, located in the bathrooms and kitchen, can be linked to the Unohab óŋłŶũŋķķāũ̍ ÂĞāł ĢłùāťāłùāłŶķƘ ÖóŶĢƑÖŶāù ‘on demand’ by their integral humidity sensor due to bathing, washing, cooking, etc, they will communicate with the Unohab units in the dwelling to switch to a supply air only condition while the fan is ŋťāũÖŶĢłė̍ ¦ĞāĢũ ťŽũťŋŭā Ģŭ Ŷŋ āłŭŽũā ĕÖŭŶ āƦāóŶĢƑā extraction is maintained in the wet rooms by delivering ‘make up’ supply air into the dwelling and allowing circulation

throughout the home via the ˠ˟˙˙mm2 ŽłùāũóŽŶ ÖĢũ ėÖť Ģł ĢłŶāũłÖķ ùŋŋũŭ̍

Quick commissioning For easy commissioning, the Unohab software has been designed to be both intuitive and logical and designed for quick and easy set up using either a laptop or by using the master controller to manually programme various settings ĢłóķŽùĢłė ũŋŋĿ ŽłĢŶ ĢùāłŶĢƩāũŭ̇ ĿĢłĢĿŽĿ ðÖóĴėũŋŽłù ƪŋƒ ũÖŶā Öłù ƩķŶāũ óĞÖłėā ťāũĢŋù̍ For the end user there is a clear LED indication of which mode has been selected, fan speed and an LED alert to ũāĿĢłù ŋĕ Öł ŽťóŋĿĢłė ÖĢũ ƩķŶāũ ŭāũƑĢóā ũāŨŽĢũāĿāłŶ̍ ŽťťŋũŶāù ðƘ Ö ũÖłėā ŋĕ ùāùĢóÖŶāù installation kits and sensor options, Unohab is a fully expandable ventilation ƒĢŶĞ ĞāÖŶ ũāóŋƑāũƘ ŭƘŭŶāĿ ƒĞĢóĞ ŋƦāũŭ a quick-to-ƩŶ̇ āóŋłŋĿĢó ÖķŶāũłÖŶĢƑā Ŷŋ more cumbersome ducted systems, with āƦāóŶĢƑā ƑāłŶĢķÖŶĢŋł ŋťŶĢŋłŭ ĕũŋĿ Ö ŭĢłėķā ũŋŋĿ Ŷŋ Öł āłŶĢũā ĞŋĿā̍ ͻ phamnews.co.uk/˚˚˚ˢ̓˜˞

Improving comfort and air quality in the home Designed to improve indoor air quality, the latest ComfoAir Q units from Zehnder feature a diamond shaped heat exchanger to maximise heat transfer and deliver up to ˘˕ͮ ĞāÖŶ ũāóŋƑāũƘ̍ RłŶāķķĢėāłŶ ŶāĿťāũÖŶŽũā óŋłŶũŋķ ĕŽũŶĞāũ āłĞÖłóāŭ āłāũėƘ āƧóĢāłóƘ̇ while a pre-heater constantly adapts its operation in response to air temperature, air ƪŋƒ Öłù ĞŽĿĢùĢŶƘ̍ ComfoAir Q is described as a universal product that can be used for many types ŋĕ ťũŋťāũŶĢāŭ Öłù ķÖƘŋŽŶŭ̍ ¦Ğāũā Öũā ŶĞũāā models in the range – Q˜˞˙, Q˝˞˙ and Q˟˙˙ ̞ Öķķ óāũŶĢƩāù Öŭ ŋƧóĢÖķ ÖŭŭĢƑā House Components by the Passivhaus RłŭŶĢŶŽŶā̇ ĿÖĴĢłė ŶĞāĿ ŭŽĢŶÖðķā ĕŋũ Žŭā Ģł ĞĢėĞķƘ ĢłŭŽķÖŶāù āóŋ ĞŋĿāŭ̍ Optional CO2 sensors constantly measure air quality so that the unit delivers a constant balance of supply air Öłù āƗŶũÖóŶ ÖĢũ ƑŋķŽĿāŭ̍ ¦Ğā ŭŽťťķƘ ÖĢũ volume is adjusted to the air quality in ĢłùĢƑĢùŽÖķ ũŋŋĿŭ̍ For ease of installation and to reduce time on site, right and left handling is ÖóĞĢāƑāù ŶĞũŋŽėĞ ŋłā ŭĢłėķā ŽłĢŶ̍ ¦Ğā

ƩķŶāũŭ Öłù ťũā-heater can be simply ŭƒÖťťāù ŋƑāũ Ŷŋ óĞÖłėā ŶĞā óŋłƩėŽũÖŶĢŋł̍ An innovative commissioning wizard ensures correct set-Žť ÖŶ ĢłŭŶÖķķÖŶĢŋł̍ ‘dial a duty’ feature enables the installer Ŷŋ ŭāŶ ŶĞā ũāŨŽĢũāù ÖĢũ ƪŋƒ ũÖŶā ŋł ŭĢŶā and the unit then automatically sets the ŋťŶĢĿÖķ ũŽłłĢłė ŭťāāù̍ ͻ phamnews.co.uk/˚˚˚ˢ̓˜˟

PHAM NOV19:Layout 1 04/11/2019 10:02 Page 47

PHAM NEWS | NOVEMBER 2019

Ventilation & Heat Recovery 47 Simple interface for programming and commissioning The multifunctional aura-Ŷ ̛Nm ̜ from Titon is a simple touchscreen óŋłŶũŋķķāũ ĕŋũ ťũŋėũÖĿĿĢłė̇ óŋĿĿĢŭŭĢŋłĢłė Öłù ŋóóŽťÖłóƘ óŋłŶũŋķ ŋĕ ŶĞā óŋĿťÖłƘ̪ŭ ũÖłėā ŋĕ N Á ķŽŭ Nm ŽłĢŶŭ̍ ¦Ğā Nm ̛NŽĿĢùĢŶƘ ƘťÖŭŭ̜ Ŀŋùāķ complements the company’s āƗĢŭŶĢłė ÖŽũÖ-Ŷ ̛ ̜̇ āłŭŽũĢłė ŶĞāũā is a touchscreen control option ÖƑÖĢķÖðķā ĕŋũ Öķķ ¦ĢŶŋł mÁN systems. ¦Ğā łāƒ óŋłŶũŋķķāũ Öķķŋƒŭ ĕŋũ ŭŶũÖĢėĞŶĕŋũƒÖũù ŋťāũÖŶĢŋł Öłù ÖùıŽŭŶĿāłŶ ŋĕ ƑāłŶĢķÖŶĢŋł ŭťāāùŭ̇ ƒĞĢķā ðāłāƩŶŶĢłė ĕũŋĿ Ö ðÖóĴķĢŶ

ùĢŭťķÖƘ Öłù ťũŋƑĢùĢłė āłĞÖłóāù ĕŽłóŶĢŋłÖķĢŶƘ ƒĞāł óŋłłāóŶāù Ŷŋ Ö ˛˙˚ˢ Nm Ŀŋùāķ̍ ÂĢŶĞ Ö ̨ťķŽė Öłù ťķÖƘ̪ ŶāóĞłŋķŋėƘ ŋťŶĢŋł ÖƑÖĢķÖðķā̇ the aura-Ŷ ̛Nm ̜ óÖł Öķŭŋ ðā ƩŶŶāù Ŷŋ ÖłƘ ŋĕ ¦ĢŶŋł̪ŭ ŭŶÖłùÖũù Nm mÁN ŽłĢŶŭ ƑĢÖ Ö ŭŋóĴāŶ ŋł ŶĞā terminal box of compatible models. ķŶāũłÖŶĢƑāķƘ̇ ťŋŭŶ-˛˙˚ˢ models ĞÖƑā ŶĞā ŋťŶĢŋł ŋĕ ĞÖƑĢłė ŶĞā ÖŽũÖ-t ̛Nm ̜ ƩŶŶāù ŋł ðŋÖũù Ŷŋ Öķķŋƒ ĕŋũ āÖŭĢāũ Öóóāŭŭ Öłù óŋłŶũŋķ̍ ũā-˛˙˚ˢ Ŀŋùāķŭ óÖł ðā ũāŶũŋƩŶŶāù ðƘ ťŽũóĞÖŭĢłė Öł ŽťėũÖùā ĴĢŶ̍ ͻ phamnews.co.uk/˚˚˚ˢ̓˜ˠ

App control enables wireless management

Flexible siting MVHR The CMX-MULTI Mechanical Extract Ventilation (MEV) unit from Domus Ventilation is a centralised MEV for use in apartments and small to medium ŭĢơāù ĞŋŽŭāŭ̵̍RŶ āƗŶũÖóŶŭ Ģłùŋŋũ ťŋķķŽŶĢŋł Öłù ùũÖƒŭ moisture-ķÖùāł ÖĢũ ŋŽŶ ŋĕ ƒāŶ ơŋłāŭ̇ ŭŽóĞ Öŭ ĴĢŶóĞāłŭ Öłù ðÖŶĞũŋŋĿŭ̇ ùāťŋŭĢŶĢłė ĢŶ ŋŽŶŭĢùā̍ At just ˚˛˞ĿĿ Ģł ùāťŶĞ̇ ŶĞā !mÇ̟m­d¦R Ģŭ óķÖĢĿāù Ŷŋ ðā ŶĞā ŭĿÖķķāŭŶ Öłù ķĢėĞŶāŭŶ m1Á ŋł ŶĞā ĿÖũĴāŶ̇ āłÖðķĢłė ĢŶ Ŷŋ ƩŶ ĢłŶŋ Ö ŭŶÖłùÖũù łāƒðŽĢķù óŽťðŋÖũù̇ Öŭ ƒāķķ Öŭ ķŋĕŶŭ Öłù óāĢķĢłė ƑŋĢùŭ̵̍RŶŭ ùāŭĢėł Öķķŋƒŭ ĕŋũ ĢłŭŶÖķķÖŶĢŋł ĞŋũĢơŋłŶÖķķƘ ŋũ ƑāũŶĢóÖķķƘ̇ Öłù ùĢũāóŶ óŋłłāóŶĢŋł ŋĕ ŶĞā ŭťĢėŋŶŭ Ŷŋ ŶĞā ĿŋŭŶ óŋĿĿŋł ­b ùŽóŶĢłė ŭĢơā ũÖŶĞāũ ŶĞÖł ŽŭĢłė ÖùÖťŶŋũŭ̵̍ ¦Ğā !mÇ̟m­d¦R ĞÖŭ Ö ŭťāóĢƩó ĕÖł ťŋƒāũ ùŋƒł Ŷŋ ˙̍˚˝ ÂÖŶŶŭ ťāũ ķĢŶũā ťāũ ŭāóŋłù ̛Â̓ķ̓ŭ̜ ̟ ƒāķķ ðāķŋƒ ŽĢķùĢłė āėŽķÖŶĢŋł ÖũŶ d ũāŨŽĢũāĿāłŶŭ ŋĕ ˙̍˞ Â̓ķ̓ŭ̵̍ ͻ phamnews.co.uk/˚˚˚ˢ̓˝˙

Silence in bathrooms ¦Ğā mŋłŭŋŋł 1łāũėƘŭÖƑāũ RłŶāķķĢ ƘŭŶāĿ NāÖŶ āóŋƑāũƘ ­łĢŶ ĕũŋĿ pÖŶĢŋłÖķ ÁāłŶĢķÖŶĢŋł ŋƦāũŭ Ö ŭĿÖũŶāũ ƒÖƘ ĕŋũ ƒĞŋķā ĞŋŽŭā ƑāłŶĢķÖŶĢŋł̍ ŭ Ö ĿāóĞÖłĢóÖķ ƑāłŶĢķÖŶĢŋł ƒĢŶĞ ĞāÖŶ ũāóŋƑāũƘ ̛mÁN ̜ ŽłĢŶ̇ ŶĞā RłŶāķķĢ ƘŭŶāĿ ŋƦāũŭ āÖŭƘ óŋłŶũŋķ ƑĢÖ Ö ŶŋŽóĞ ŭóũāāł ŋũ ÂĢDĢ ķĢłĴāù Öťť̍ 'āŭĢėłāù Ŷŋ ťũŋƑĢùā Ö ĿÖƗĢĿŽĿ ķāƑāķ ŋĕ óŋłŶũŋķ Öłù óŋĿĕŋũŶ̇ ĢŶ óŋłŶĢłŽŋŽŭķƘ ŭŽťťķĢāŭ Öłù āƗŶũÖóŶŭ ÖĢũ ŶĞũŋŽėĞŋŽŶ ŶĞā ĞŋĿā Öłù ĕāÖŶŽũāŭ Ö ĞāÖŶ āƗóĞÖłėāũ ƒĞĢóĞ ũāóŋƑāũŭ Žť Ŷŋ ˘˒ͮ ŋĕ ŶĞā ĞāÖŶ āłāũėƘ̍ ¦Ğā ĞÖłùƘ Öťť ŋƦāũŭ āÖŭƘ ĢłŭŶÖķķÖŶĢŋł Öłù Öķŭŋ ÖĢùŭ ƒĢũāķāŭŭ óŋĿĿĢŭŭĢŋłĢłė̇ ũāĿŋƑĢłė ŶĞā łāāù ĕŋũ ĢłŭŶÖķķāũŭ Ŷŋ ũāťāÖŶāùķƘ ũāŶŽũł Ŷŋ ŶĞā ŽłĢŶ ùŽũĢłė óŋĿĿĢŭŭĢŋłĢłė ŋĕ ÖĢũƪŋƒŭ̍ Rł ŶŽũł ŶĞĢŭ āłóŋŽũÖėāŭ ðāŭŶ ťũÖóŶĢóā Öłù ĞĢėĞ ťāũĕŋũĿÖłóā̍ Rł ÖùùĢŶĢŋł̇ ŶĞĢŭ ķĢėĞŶƒāĢėĞŶ ŽłĢŶ ŋƦāũŭ Ö óŋĿťķāŶā ŭŽĿĿāũ ðƘťÖŭŭ ĕÖóĢķĢŶƘ̇ ķāĕŶ̓ũĢėĞŶ ĞÖłùĢłė̇ ťũā-heater Öłù ťŋŭŶ ĞāÖŶāũ ŋťŶĢŋłŭ̇ Öłù R z ā m˛̍˞ Öłù R z ā m˚˙ ƩķŶāũ ŋťŶĢŋłŭ Ŷŋ Ğāķť āłŭŽũā Ö ĞāÖķŶĞƘ āłƑĢũŋłĿāłŶ ĕŋũ ĞŋŽŭāĞŋķùŭ ƒĢŶĞ ėŋŋù Ģłùŋŋũ ÖĢũ ŨŽÖķĢŶƘ̍ ͻ phamnews.co.uk/˚˚˚ˢ̓˜ˡ

¦āƗŶĢķā ùĢƦŽŭāũŭ ťũŋƑĢùā ÖķŶāũłÖŶĢƑā Ŷŋ ėũĢķķāŭ pāƒ ĕũŋĿ b1 DĢðāũŶāó̇ Ö ŭťāóĢÖķĢŭŶ Ģł ŶāƗŶĢķā ùŽóŶŭ ĕŋũ NÁ ! ŭƘŭŶāĿŭ̇ Ģŭ Ö ŶāƗŶĢķā ùĢƦŽŭāũ ĕŋũ ŭŽŭťāłùāù óāĢķĢłė ŭƘŭŶāĿŭ̍ ¦Ğā łāƒ ùĢƦŽŭāũŭ̇ Ĵłŋƒł Öŭ D ťÖłāķŭ̇ ĞÖƑā ðāāł ùāƑāķŋťāù Ŷŋ ťũŋƑĢùā ùũÖŽėĞŶ-ĕũāā ÖĢũ ùĢŭŶũĢðŽŶĢŋł ĕŋũ ŭŽŭťāłùāù óāĢķĢłėŭ Öłù Öł ÖķŶāũłÖŶĢƑā ŭŋķŽŶĢŋł Ŷŋ ŶĞā łŋũĿÖķ óāĢķĢłė ėũĢķķāŭ ƒĞĢóĞ ėāłāũÖŶā ùũÖŽėĞŶŭ Öłù ÖóóŽĿŽķÖŶā ĞŽėā ÖĿŋŽłŶŭ ŋĕ ùŽŭŶ̍ ŽĢŶāù ĕŋũ ĞĢėĞ óŋĿĕŋũŶ āłƑĢũŋłĿāłŶŭ ķĢĴā ŭóĞŋŋķŭ Öłù ĞŋŭťĢŶÖķŭ̇ ŶĞā ŭƘŭŶāĿ ŋťāũÖŶāŭ ÖŶ Ö ķŋƒāũ ťũāŭŭŽũā ŶĞÖł Ö ŭŶÖłùÖũù óāĢķĢłė ùĢƦŽŭāũ Ŷŋ ŋťŶĢĿĢŭā āłāũėƘ āƧóĢāłóƘ̍ DũāŭĞ ÖĢũ Ģŭ āƑāłķƘ ùĢŭŶũĢðŽŶāù Öóũŋŭŭ ŶĞā āłŶĢũā ŭŽũĕÖóā ŋĕ ŶĞā ťÖłāķ̇ ƒĞĢóĞ ũāŭŽķŶŭ Ģł Ö ĞāÖķŶĞƘ Ģłùŋŋũ āłƑĢũŋłĿāłŶ ƒĢŶĞŋŽŶ ťũŋðķāĿŭ ŋĕ ùũÖŽėĞŶ̍ ¦Ğā łāƒ D ťÖłāķŭ Öũā ĿÖùā Ģł ˟˙˙mm2 and ˟˙˙ x ˚˛˙˙mm ŭĢơāŭ ĕŋũ ŭŶÖłùÖũù ŭŽŭťāłùāù óāĢķĢłėŭ̇ Öłù ŶĞā ťķÖŭŶĢó ťķāłŽĿ óĞÖĿðāũ ÖðŋƑā ŶĞā óāĢķĢłė óŋĿāŭ ƒĢŶĞ Ö ƪāƗĢðķā ŋŽŶķāŶ ŭŋóĴāŶ ŋĕ ˚˟˙ to ˛˞˙ĿĿ ùĢÖĿāŶāũ ĕŋũ óŋłłāóŶĢŋł Ŷŋ NÁ ! ùŽóŶĢłė̍ ¦Ğā ťķāłŽĿ óĞÖĿðāũ ÖðŋƑā ŶĞā óāĢķĢłė ũāŨŽĢũāŭ łŋ Ŀŋũā ũŋŋĿ ÖðŋƑā ŶĞā óāĢķĢłė ŶĞÖł ŶĞā ùĢÖĿāŶāũ ŋĕ ŶĞā ŋŽŶķāŶ ŭŋóĴāŶ̍ ͻ phamnews.co.uk/˚˚˚ˢ̓˜ˢ

ÂĢŶĞ ŶĞā ÖùùĢŶĢŋł ŋĕ ŭĢƗ łāƒ Ŀŋùāķŭ Ŷŋ ĢŶŭ ĢķāłŶ DÖł ũÖłėā̇ Vent- ƗĢÖ ŋƦāũŭ Ö ƑāłŶĢķÖŶĢŋł ŭŋķŽŶĢŋł ĕŋũ Ö ƑÖũĢāŶƘ ŋĕ ÖťťķĢóÖŶĢŋłŭ̍ ¦Ğā łāƒ ũÖłėā ĢłóķŽùāŭ ŶĞũāā ƑÖũĢÖðķā ŭťāāù intermittent fans that are suitable for most applications ƒĢŶĞ ðÖŭĢó̇ ŶĢĿāũ Öłù humidistat options. pŋƒ ŋƦāũĢłė Öł R ˝˞-ũÖŶĢłė (for Zone ˚̵̜Ŀŋùāķ āłÖðķāŭ ĢłŭŶÖķķÖŶĢŋł Ģł ŶĞā ŭťķÖŭĞ ơŋłā̍ ¦Ğā ĢķāłŶ DÖł Ģŭ Öķŭŋ ÖƑÖĢķÖðķā ƒĢŶĞ Ö ƒĢùāũ ũÖłėā ŋĕ óŋłŶũŋķ ŋťŶĢŋłŭ̍ ¦Ğāŭā ĢłóķŽùā ŶĞā ŋũĢėĢłÖķ ðÖŭĢó Öłù ŶĢĿāũ ŋťŶĢŋłŭ̇ ƒĢŶĞ Ö łāƒ ÖùùĢŶĢŋł ŋĕ ĞŽĿĢùĢŭŶÖŶ Ŀŋùāķŭ Ŷŋ ĕŽũŶĞāũ Ğāķť Ģł ŶĞā ƩėĞŶ ÖėÖĢłŭŶ óŋłùāłŭÖŶĢŋł Öłù ĿŋŽķù̍ !ŋĿťķƘĢłė ĕŽķķƘ ƒĢŶĞ ŶĞā óŽũũāłŶ ŽĢķùĢłė āėŽķÖŶĢŋłŭ ťťũŋƑāù 'ŋóŽĿāłŶ D Öłù ḋ ŶĞā ĢķāłŶ DÖł Ģŭ ùāŭĢėłāù ĕŋũ ƒÖķķ̇ óāĢķĢłė̇ ƒĢłùŋƒ Öłù ťÖłāķ ĿŋŽłŶĢłė̍ ķŽŭ̇ ŶĞā ĢķāłŶ DÖł ƒĢķķ ƩŶ ĢłŶŋ āƗĢŭŶĢłė ˚˙˙ĿĿ ùŽóŶŭ Öłù Ģŭ ĕŽķķƘ óŋĿťÖŶĢðķā ƒĢŶĞ āƗĢŭŶĢłė ŭĢķāłŶ ĕÖł ĢłŭŶÖķķÖŶĢŋłŭ̇ ĿÖĴĢłė ĢŶ ĢùāÖķ ĕŋũ ũāťķÖóāĿāłŶ applications. ͻ phamnews.co.uk/˚˚˚ˢ̓˝˚

PHAM NEWS | NOVEMBER 2019

48

Product Spotlight

Take the direct route to flus ing in was rooms Commercial washrooms come under intense pressure with constant use, and when cisterns are used in this setting, facilities managers can be faced with frequent maintenance and repairs. Delabie tells PHAM News how specifying a direct ush alternative can reduce these problems while also offering a hygienic solution that delivers on sustainability.

T

oilets are an obvious source of harmful germs. Cisterns pose a hygiene risk since water is stored in conditions ideal for bacterial development. These bacteria are released in an aerosol plume during ushing, but they can also spread back through the pipes and colonise the system.

The alternative to a cisternush mechanism is a direct ush system which connects directly to the water supply. A self-closing valve discharges a pre-determined ush volume without the need to store water.

By employing system pressure to rinse the pan, there is no stagnation, scale deposition or build-up of impurities upstream of the ush mechanism.

that the bowl is always rinsed, and a hygienic duty ush every 12 or 24 hours prevents stagnation in the pipework. urthermore, no manual contact is re uired, so the toilet is accessible to any user, regardless of age or mobility level.

Robust and simple

Cistern- ush mechanisms are not suitable for intensive use.

Heavy-handed users can easily break their fragile mechanisms or cause deliberate ooding.

Scale build-up in the cistern can also damage the seal, resulting in leaks which often go undetected as water seeps silently into the bowl. Thames Water estimate that a leaking toilet can waste up t0 400 litres

per day. Even if the leak is detected rapidly, maintaining large numbers of toilets is time consuming. Mechanisms can be difficult to access and parts wear out quickly with intensive use, re uiring fre uent repairs.

Direct ush mechanisms designed for public washrooms are more robust. The Tempomatic Dual Control’s actuator plate withstands high levels of demand, and the solenoid valve’s lifespan extends beyond 350,000 cycles.

An anti-blocking system means the valve cannot be activated inadvertently or blocked to ush continuously the ush takes place once the button is released.

Thanks to the push-button, the ush also still activates even if the power fails.

Dynamic pressure

Water Supply Regulations require the pan content to be cleared effectively by a single ush of water’. ravity-fed cistern- ush mechanisms may not have sufficient dynamic pressure to ensure an effective rinse with a single ush, whereas direct ush systems are more hygienic and save water.

The mechanism harnesses the system’s dynamic pressure and there is no refill time, so the ush is instantly available for successive users. Delabie’s direct ush with dual ush is pre-set to 3L/6L and can be adjusted to 2L/4L for ecological or smaller children’s C pans.

This also prevents unhygienic splashing, removing the risk of slipping on wet oors. or optimum hygiene, Delabie’s Tempomatic Dual Control direct ush valve activates via a push-button or automatically if the user forgets.

An intelligent rinsing system identifies the duration of use and ushes accordingly. There are three programme options, including an ecological setting for maximum accreditation with environmental schemes.

The ecological setting ensures a reduced ush length for a lower ush volume. This guarantees

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Delabie’s Tempomatic Dual Control offers intelligent flushing with voluntary activation or automatically when the user leaves.

A hygienic duty flush can be set for every 24 hours, or adjusted to 12 hours after the last use.

Sustainability

Designed for intensive use in commercial washrooms, direct ush systems provide a sustainable solution that manages water consumption.

Breaking the habit of specifying domestic style cisterns will therefore deliver long term dividends in terms of sustainability, improved hygiene and low maintenance.

Many cistern ush mechanisms typically installed in commercial washrooms have been designed for domestic use and are not suited to public washroom facilities. They are usually installed through habit and because the initial investment appears lower, but they can prove more costly over time.

Delabie’s direct ush valves, such as the Tempo ux 3, are specifically designed for highly frequented toilets. The stainless steel actuator plate will withstand extreme levels of demand. The mechanism is isolated via an integrated stopcock, allowing direct access to replace the cartridge without removing the ush valve. s said, although more expensive than domestic ush valves, over time they are more cost effective thanks to lower maintenance costs and their longer lifespan.

Vandal resistant

Commercial washrooms can experience high levels of misuse and vandalism. Direct ush valves have vandal-resistant features that prevent abuse.

Aside from the hard-wearing mechanisms (designed to withstand over 500,000 operations the Tempo ux 3 also features an anti-blocking mechanism which only ushes once the push-button is released.

Similarly, the Tempomatic Dual Control is activated via user presence and only ushes when they leave. The controls are slimline and cannot be easily removed, and cross wall models are also available for installation in service ducts where users cannot access the mechanism.

Problem solver

Tempoflux 3 withstands intensive use and uses a stainless steel actuator plate to stand up to extreme levels of demand

Direct ush systems offer a sustainable solution for toilet facilities in commercial washrooms. Designed for intensive use in public environments, they provide a hygienic solution that manages water consumption, adapts to the usage demands of public places, and they are easy to maintain.

Choosing direct ush over domestic style cisterns will deliver long term dividends in terms of sustainability, better hygiene and reduced maintenance. ◼ phamnews.co.uk/1119/

01/11/2019 14:49

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PHAM NEWS | NOVEMBER 2019

Water & System Treatment 51

Reasons you should get the air out While dirt removal is the norm in most boiler installations, a growing number of installers are investing in air removal too. Peter Chamberlain from Spirotech looks at how traditional system protection measures can work alongside newer deaeration practices.

R

adiator cold spots and noisy systems are often the cause of homeowner complaint and time consuming callbacks. Manually venting the radiators will only ever provide a short term, temporary fix if the air that is causing these problems is allowed to continue circulating around the system.

Failure to deaerate the system also has a less obvious but potentially more serious, long term effect on a system’s health, as the very presence of air itself creates the conditions for magnetite to ourish, which can compromise the efficiency and reliability of the entire system.

Awareness of these issues is growing rapidly and as more and more installers adopt deaeration as part of new boiler installations in particular, questions naturally develop around if and how more traditional water treatment methods should still be used.

Q

Isn’t AAV enough?

It’s easy to assume that an automatic air vent (AAV) will do the job when it comes to removing air from a system. They have long been used to remove free air from the multiple collection areas a system might have, often at the highest point and in awkward corners. Once the AAV has been installed, it will work to remove free air bubbles, which prevents air pockets from forming in the system.

However, because an AAV closes when the system is running, it doesn’t provide continual protection. And since air actually occurs in water in three forms (free air, microbubbles and dissolved air), the installation of an AAV is only a partial solution.

Microbubbles are so small, and therefore have such a hard surface tension, that they cannot coalesce to form a larger bubble that can be released by the AAV. When smaller microbubbles are

51.indd 1

Peter Chamberlain

Area sales manager at Spirotech

CUT TO THE CHASE  Automatic air vents are only a partial solution, as they close when the system is running  Microbubbles are too small to be removed by an AAV  Dirt separators are good at removing magnetite, but they do not address air in the system

An open the removal of

 Ideally, a dirt separator and a deaerator should work in tandem  After the introduction of chemical treatment, new corrosion can’t be prevented if there is air in the system

left to circulate in system water, this will accelerate corrosion and the formation of magnetite as a result of the natural chemical reaction between air, water and metal.

The installation of a deaerator, like the SpiroVent RV2, provides a more rounded and effective deaeration solution by removing dissolved air and microbubbles too. Utilising specialist tube technology, it creates the right conditions for microbubbles to rise upwards out of the water before being released by an automatic valve at the top of the unit.

Q

separator, so surely the

Removing magnetite and other debris is absolutely

crucial for optimising system health, and domestic systems are unquestionably more efficient and reliable as a result of dirt separators now being installed. Dirt removal will be required for a high proportion of existing systems, which are likely suffering from years of contamination and magnetite build-up.

However, this approach is actually addressing the symptom (dirt), rather than the cause, which is in fact the air that is left to freely circulate around a system. A prevention rather than cure approach will be significantly more effective at improving system health.

In an ideal world, a dirt separator should work in tandem with a deaerator. The dirt separator should be fitted on the return to prevent system dirt from entering the boiler and damaging components. The deaerator should be installed at the hottest point within the system on the ow, as microbubbles will be released from system water when temperatures peak. This will ensure air is removed before it has a chance to travel around and congregate within pipework and radiators, and to contribute to magnetite formation.

Q

The system has been

measures?

While chemical treatments are recommended and have an important role to play, a chemicals-only approach will not adequately protect the system and its components for the long term. System ushing is clearly critical for lifting and removing

vast quantities of dirt particles, and the use of inhibitor will help to prevent future corrosion if applied as part of a calculated approach and dosed correctly.

In addition, selected chemical treatments will of course help to remove system bacteria and keep pH levels stable too.

However, it’s important to be aware though that the protective layer formed by an inhibitor will be reduced by any oxygen that enters the system (a process known as diffusion , so it is worthwhile checking the levels of inhibitor to ensure they are sufficient. o matter how effective a system clean is, new corrosion cannot be prevented if air continues to be present, so chemicals should not be considered as a standalone water treatment measure.

Adopting deaeration doesn’t mean abandoning other system protection measures altogether.

For the majority of domestic jobs, dirt removal will still be required following the use of chemical treatments. Installing a deaerator simply reduces the scale of the task addressed by these more traditional techniques.

Removing the air from system water dramatically reduces the level of magnetite, which means the system ush and dirt separa tor have far less contamination to remove (and servicing becomes speedier too).

By adopting this more holistic approach, customers benefit from the most advanced engineering solutions that will make systems more effective, reliable and effi cient in the years ahead. ◼ /1119/

01/11/2019 14:00

PHAM NEWS | NOVEMBER 2019

52

Water & System Treatment

Maintaining good water quality with chemical cleaners Recent years have seen progress in educating the market on the importance of cleaning and treating central heating systems, both at the commissioning stage and throughout its life. Here, Richard Crisp from ernox looks at the role correctly dosed chemical water treatment plays in protecting a central heating system. number of factors can affect the performance of chemical water treatment, but one of the most common is insufficient concentrations, often due to accidental underdosing. Chemicals are often sold in standard sizes and state the system capacity that one pack will treat, for example, a 100litre system. However, as many systems are larger than this, a greater uantity will be re uired to achieve the correct concentration.

Some leading manufacturers have helped address this issue by creating standard si es capable of treating larger system volumes.

For example, at Fernox we have updated our ‘F’ range of products, including Protector F1 and Cleaner F3 formulations, so that one 500ml bottle is the correct uantity for use in over % of homes in the sufficient for use on new and existing central heating systems up to 130 litres, 16 radiators or 250m2 of under oor heating. This makes the process simpler for installers and reduces the chance of underdosing. The 500ml range is also approved by all ma or boiler manufacturers.

Monitor and test Incorrect levels of chemicals may also occur over time if not monitored. fter any work that is carried out where the system is fully or partially drained, the levels should be checked and re-dosed, as re uired. If this step is not completed it leaves the system vulnerable to corrosion.

Testing the concentration in the water should also be a part of the regular service and maintenance checks.

Testing is also included in BS 5 3 201 , which says that installers should check inhibitor levels annually and re-dose a system after five years or perform a laboratory analysis to ensure the heating system is ade uately protected.

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Most leading chemical water treatment manufacturers will offer laboratory analysis of water samples, with faster turnaround of results than 48 hours.

Speedy service

Richard Crisp

Technical manager at Fernox

CUT TO THE CHASE  Smaller boilers with narrow channels are more vulnerable to damage of circulating debris  BS 7593:2019 is raising awareness of chemical water treatment and s stem filters  Incorrect levels of chemicals may occur over time if not monitored and adjusted  Effective cleansing will involve po er ushing and a chemical cleaner  A high quality in-line system filter is al a s recommended

However, for busy installers managing and tracking the results from a number of different obs can be challenging. s such, platforms such as the Fernox ater uality Test app provide a simple way to receive and manage the results from the postal sampling service. e offer free next day delivery of the sample to our lab where we can analyse all key system water parameters and advise on the appropriate treatment or confirm that the system has been correctly treated and fully protected using inhibitors. rom receiving the water sample, status notifications will advise the user of when the test results will be available to view via the app – with a full diagnostic report being sent via email and available via the ernox web portal.

In addition to ensuring the correct volume of chemicals, installers should also make sure that only high uality products are used. For example, not all inhibitors offer the same degree of performance and may not

provide complete protection.

It is important to look for an NSF BuildCert-approved product and preferably one that features the triple effects of organic inhibitors, which bind to the metal within the heating system to protect from debris. nodic inhibitors react with the system’s metal surface to create a protective layer, while cathodic inhibitors, such as the ernox rotector , combine with hard water salts to form an insoluble layer. This will provide full and lasting defence against corrosion and limescale.

Clean before treatment Where the chemical treatment levels have been allowed to drop, it is recommended that the system is fully cleaned to remove any debris and sludge before the correct dose of inhibitor is added.

To achieve an effective cleansing of an existing, dirty heating system it is best practice to combine a chemical cleaner with power ushing.

Installers should dose the system with a non-foaming chemical cleaner and let it circulate for at least one hour.

This improves the efficiency of the process by helping to lift sludge and corrosion into the system water for removal. This

should then be followed by a power ush of the system to remove both the cleaner and sludge.

Flushed away Flushing - including power ushing is proven to be an effective cleaning method, as detailed in Part L of the Building Regulations, and will ensure it is free of sludge, debris and corrosion particles. The system should then be refilled, dosed with the applicable uantity of high uality inhibitor and a sample taken to confirm the correct concentration has been achieved. inally, fitting a high uality, in-line system filter in combination with effective chemical treatment is always recommended. product that efficiently captures both metallic and non-metallic debris for safe and simple removal as part of the annual maintenance service will help provide long term protection for the key system components.

Chemical water treatment is a crucial part of maintaining the performance of the central heating system as well as preventing breakdowns and a shortening of the system lifespan. ◼ phamnews.co.uk/1119/

Installers should check inhibitor levels every year and re-dose a system after

The Fernox water quality test app is a simple way to receive

to ensure the system is adequately protected

results from the postal

01/11/2019 15:16

PHAM NOV19:Layout 1 04/11/2019 17:48 Page 53

PHAM NEWS | NOVEMBER 2019

Water & System Treatment 53 Remove dirt and air with one compact device Designed to remove both air and dirt, the new XStream from Flamco is claimed to be a huge step forward in prolonging the life of a heating system. With the introduction of automatic venting, the XStream ensures less wear and tear to the system, with a lower chance of a breakdown, and up to 6% more āƧóĢāłóƘ ĕũŋĿ ŶĞā ŭƘŭŶāĿ̍ Dŋũ ĕŽũŶĞāũ āƧóĢāłóƘ̇ ŶĞā łāƒ ŽłĢŶ Öķŭŋ features an Eco/Max mode that allows it to operate at maximum power to remove dirt and air from the system during system start up, or while the system is being commissioned. It then turns the system down to Eco to ensure constant activity, but with a low resistance and pressure drop,with the result that the pump has to work less hard in the installation.

XStream is available in three ùĢƦāũāłŶ ŽłĢŶŭ ̞ DķÖĿóŋ Ç ŶũāÖĿ ÁāłŶ ̞ Öł ÖĢũ ŭāťÖũÖŶŋũ̇ DķÖĿóŋ Ç ŶũāÖĿ !ķāÖł ̞ Öŭ Ö ùĢũŶ ŭāťÖũÖŶŋũ or as Flamco XStream Vent-Clean which provides both air and dirt separation in one unit.

XStream Vent, the service indicator shows when the system was last vented in the Max mode.

A powerful internal magnet helps to ensure that the XStream Clean and the Vent-!ķāÖł Öũā āƧóĢāłŶ ÖŶ the removal of magnetite from the system. The magnet is designed to óũāÖŶā Öł ŋťŶĢĿÖķ ĿÖėłāŶĢó Ʃāķù which captures even the smallest magnetic particles.

For extra peace of mind, all of the units come with a 15 year warranty as standard.

Bit on the side

For ease of installation, the XStream is equipped with a 360° rotating connection which makes it possible to install in horizontal, vertical or diagonal lines without any łāāù Ŷŋ ŶÖĴā ĢłŶŋ ÖóóŋŽłŶ ŶĞā ƪŋƒ direction of the installation.

The unit is supplied with an integral insulation jacket which ensures heat losses are kept to a minimum. It also comes with an integrated service indicator which highlights when the Flamco XStream !ķāÖł ƒÖŭ ķÖŭŶ ƪŽŭĞāù̍ ÂĢŶĞ ŶĞā

Also new from Flamco is the SideFlow Clean, designed for use in large commercial and industrial heating and cooling applications with a maximum working pressure ŋĕ ː˕ ðÖũ̍ DāÖŶŽũĢłė Ŷƒŋ ƩƗāù magnets in a compact stainless steel vessel, the unit comes with a ƩķŶāũ Ğŋķùāũ ĕŋũ Žŭā ƒĢŶĞ Ö ũāĿŋƑÖðķā ðÖė ƩķŶāũ ŶĞÖŶ ŶũÖťŭ solid particles down to 10 microns.

The SideFlow Clean comes with an automatic air vent and a drain valve with hose connection as standard. Two pressure gauges also measure the incoming and outgoing pressure. Increased ùĢƦāũāłŶĢÖķ ťũāŭŭŽũā ðāŶƒāāł ŶĞā pressure gauges indicates the degree of dirt saturation in the ƩķŶāũ̍ ͻ phamnews.co.uk̓˚˚˚ˢ̓˝˞

Take care of scale and corrosion The Combi-Care polyphosphate dosing system from BWT not only protects the central heating boiler from scale and corrosion but ŋƦāũŭ ĢłŭŶÖķķāũŭ ŶĞā ŋťťŋũŶŽłĢŶƘ Ŷŋ ðāłāƩŶ ĕũŋĿ Ö ũāėŽķÖũ ũāóŽũũĢłė revenue stream when its long life cartridge is changed as part of an annual service visit. ̦ÂĞĢķā ŭƘŭŶāĿ ƩķŶāũŭ Öũā ŽŭāĕŽķ in protecting the boiler and its ancillaries from magnetic and non-magnetic contaminants, on ŶĞāĢũ ŋƒł ŶĞāƘ ŋƦāũ łŋ ťũŋŶāóŶĢŋł ÖėÖĢłŭŶ ŶĞā āƦāóŶŭ ŋĕ ķĢĿāŭóÖķā or corrosion,”explains Steve Sperring, technical director at BWT UK. “The Combi-Care on the other hand is just the opposite and is designed to deliver a whole year’s protection from the easily replaced long life cartridge.”

Suitable for both ˚˞ and ˛˛mm ŭŽťťķƘ ƒĢŶĞ ƪŋƒ ũÖŶāŭ Žť Ŷŋ ˞˝ litres per minute, the dosing system works by introducing a minute amount of polyphosphate ĢłŶŋ ŶĞā ŭƘŭŶāĿ̇ āƦāóŶĢƑāķƘ treating water before it is heated in the central heating boiler. By isolating the calcium in the water it is able to prevent scale from forming on the heat exchanger. ̦zƑāũķŋŋĴĢłė ŶĞā ƩŶŶĢłė ŋĕ Ö Combi-Care, for whatever reason,

could be a costly mistake,” adds Steve Sperring. “At an operational level, leaving the boiler exposed Ŷŋ ŶĞā āƦāóŶŭ ŋĕ ķĢĿāŭóÖķā Öłù corrosion will possibly lead to poor performance or premature failure, but on a business level, installers simply will miss an opportunity to ĢłóũāÖŭā ŶĞā ťũŋƩŶÖðĢķĢŶƘ ŋĕ ŶĞāĢũ annual cartridge change service visit.” ͻ phamnews.co.uk/˚˚˚ˢ̓˝˟

PHAM NOV19:Layout 1 04/11/2019 10:02 Page 54

PHAM NEWS | NOVEMBER 2019

54

Water & System Treatment

Avoiding corrosion and maintaining performance The heating and hot water industry has not always paid close enough attention to the importance of water treatment. David Ridgway, product application manager at Andrews Water Heaters, explains how more should be done at the design stage to account for water treatment and the ðāłāƩ Ŷŭ ŶĞĢŭ óŋŽķù ĞÖƑā ŋł ĿÖĢłŶÖĢłĢłė ŭƘŭŶāĿ āƧ óĢāłóƘ Öłù ťāũĕŋũĿÖłóā̍

O

ne year on from the publication of ICOM’s ‘Water quality consideration of domestic hot water systems for commercial applications’ document, water treatment continues to be overlooked at the design stage ðƘ ŭŋĿā ŭťāóĢƩ āũŭ ƒĢŶĞĢł ŶĞā industry. The document, produced by the Industrial and Commercial Energy Association (a not-forťũŋƩ Ŷ ŋũėÖłĢŭÖŶĢŋł̜̇ ŭŋŽėĞŶ Ŷŋ ũÖĢŭā ÖƒÖũāłāŭŭ ŋĕ ŶĞā Ʃ łÖłóĢÖķ̇ health and safety consequences

of inappropriate or non-existent water treatment or conditioning and the subsequent risks to the water system’s performance.

Industry best-practice suggests treating the water in a system in order to counter the risk of scale, bio-fouling and corrosion – each of which is capable of hampering system performance and wasting increasing amounts of energy.

Financial fears Water treatment is all too often an afterthought, with bestpractice treatment seen as a nice

David Ridgway Product application manager at Andrews Water Heaters

The long term implications of leaving water untreated could ĞÖƑā ŭāũĢŋŽŭ ũÖĿĢƩ óÖŶĢŋłŭ ĕŋũ ŶĞā end user. Non-routine repairs, unscheduled downtime, and costly replacements of parts or even the entire water heating system could result in hefty Ʃ łÖłóĢÖķ ķŋŭŭāŭ̍ Additionally, failing to factor in water treatment at the design stage could negatively impact ŶĞā ŭťāóĢƩ āũ ŋũ óŋłŭŽķŶÖłŶ̍ ¦ĞāĢũ reputation may be put at stake by specifying the wrong appliance or even the wrong water treatment device.

Water hardness to have rather than a must-have.

However, there are several considerations that can be made during the design stage that will have an impact on the most appropriate water treatment that is chosen.

Geography is not a word many of us have paid much attention to since our school years, but it plays a pivotal role in dictating the quality and hardness of the water that will be used by the commercial premises’ water heater. To stay one step ahead of

this challenge, we would always recommend contacting the local water board. They should be able Ŷŋ ťũŋƑĢùā ŭťāóĢƩ āũŭ ƒĢŶĞ ŶĞā data on the area’s water quality – this data will decide whether a softener (with exception to a ðŋũāĞŋķā ŭŽťťķƘ̜ ŋũ óŋłùĢŶĢŋłāũ is required. This will reduce the water’s hardness down to a more

PHAM NOV19:Layout 1 04/11/2019 10:02 Page 55

PHAM NEWS | NOVEMBER 2019

Water & System Treatment 55 manageable level.

It is worth noting that before softened water is used in the system, a water treatment specialist should be consulted and a full risk assessment carried out (BS ENˡ˙˟ and the HSE approved code of practice and guidance document L8 – HSG˛ˠ˝ óÖł ðā ũāĕāũũāù Ŷŋ ĕŋũ ėŽĢùÖłóā̜̍ Owing to the historical legacy of the UK’s water distribution network, there are some areas that continue to make use of lead piping to distribute water. As a result, local water authorities may vary the dosing of phosphates within the water in order to protect the lead piping and manage the local water quality. This has the potential to negatively impact the performance of some appliances and devices in a commercial property.

Additionally, local water supplies may be subject to change owing to water being piped Ģł ĕũŋĿ ùĢƦāũāłŶ ũāŭāũƑŋĢũŭ̇ meaning that the original source does not come from the local area – skewing water hardness calculations and traditional national water hardness maps.

Corrosive concerns Further consideration should be made to the destructive issue

of corrosion which can occur in all systems. The pipework can come under attack from water containing even the smallest amount of oxygen – eroding the metal and ultimately resulting in leakage and ŭƘŭŶāĿ ĢłāƧóĢāłóƘ̍ ¦ĞĢŭ óÖł be mitigated against with the Žŭā ŋĕ ŭÖóũĢƩóĢÖķ Öłù ťŋƒāũāù anodes which can protect the water heater from the risk of corrosion, especially in soft water areas.

CUT TO THE CHASE Đ A failure to provide water treatment can result in costly but avoidable repairs Đ It's important to investigate the quality and hardness of the water in the local area Đ The local water board should be able to provide data on the area's water quality Đ Pipework can be corroded by even the smallest amount of oxygen in a system Đ Good system design and good practice can help to minimise the risks of future corrosion

However, system design plays a significant role in controlling corrosion. By adopting good system design at the outset and favourable operating conditions (such as flow velocities, maintaining minimum water pressures Öłù ťĢťā ķÖƘŋŽŶ̜ óŋŽťķāù ƒĢŶĞ good installation practices, corrosion can be controlled.

For this to occur, specifiers and manufacturers should work evermore closely together.

Linkage at the design stage can help to ensure the chosen treatment device works to promote the longevity and health of the system.

Scaled up Many parts of the UK can have a serious problem with scale. Indeed, it’s arguably the W Large parts of the UK are vulnerable to limescale caused by hard water

prevalent problem we face in our hot water systems today. If not addressed, it could result in the system’s failure and even put the end user at risk of exposure to heath issues such as Legionnaires’ disease.

Commercial properties such as hotels and care homes are at greatest risk owing to the number of water outlets on the premises. Therefore, best practice suggests nipping the problem in the bud before it strikes by selecting a suitable water treatment following discussions with a water treatment specialist.

Design linkage As an industry, we can better ĿÖĢłŶÖĢł ŶĞā ķĢĕā̇ āƧóĢāłóƘ and reliability of water systems by working together at the ùāŭĢėł ŭŶÖėā̍ ťāóĢƩāũŭ ŭĞŋŽķù consult with manufacturers and water treatment specialists to design water heating systems that meet the end user’s needs – without compromising on ŭƘŭŶāĿ ķŋłėāƑĢŶƘ̇ āƧóĢāłóƘ ŋũ performance.

Linkage in our industry can only be a positive step forward – it’s time we embraced cooperative design to rise to the challenge of water treatment. ͻ phamnews.co.uk̓˚˚˚ˢ̓˝ˠ

PHAM NEWS | NOVEMBER 2019

56

Water & System Treatment

More than just boiler protection

Whole system The guidance is applicable to both closed loop heating and cooling circuits and includes all domestic central heating and water cooling systems, including those with heat interface units (HIUs).

It’s important for installers to understand the latest British Standard on the protection and maintenance of central heating and cooling water systems. Ed Morris, technical manager at ltecnic, explains what you need to know.

T

he recently revised British Standard BS 5 3 201 (which has replaced BS 5 3 2006) sets out how to prepare circulating water during the initial commissioning (or re-commissioning) of domestic central heating and water cooling systems. It also covers ongoing water treatment to ensure consumers enjoy optimum, efficient, trouble-free performance and protection against premature failure.

The standard came into effect on 31st May this year and includes a number of signiďŹ cant changes for those installing, specifying and maintaining domestic heating and

Use of biocides The new standard states that biocides are re uired in cooling and low temperature heating systems, such as under oor heating, and should be considered for higher temperature systems for added protection during downtime.

Best practice more emphasis on whole system health rather than on boiler protection alone.

Here is a guide to the key points that installers need to know

Permanent in-

Ed Morris

Technical Manager at Altecnic

cooling systems. Most importantly, the revised standard now puts

or the ďŹ rst time, the standard speciďŹ es the ďŹ tting of a permanent in-line ďŹ lter on central heating systems, in addition to a fresh water ush and extensive chemical clean before the inhibitor is added. To ensure that the ďŹ lter continues to be effective in removing sludge and debris from the system, it is recommended

New way to access further information For the 55 years and more that H M ews has been printed we’ve included a reader enquiry card to provide readers with the opportunity to en uire about new products and gain further information about some of the technologies and issues covered in the magazine. Not surprisingly, with easy access to websites and online networks, the number of readers using this free postal service has diminished signiďŹ cantly in recent years. Although we recognise that there may be some readers out there who have been slow to embrace the digital age, there are clear advantages to gaining information via a few taps on a keyboard rather than taking a stroll to your nearest post office.

56.indd 1

With this in mind, we have introdced a new non-paper based PHAM News enquiry service. or a uick and easy way to ďŹ nd out more about the products and services that interest you, use the new online enquiry service that

that ďŹ lters are serviced during the annual boiler service.

At Altecnic we have advocated this approach of best practice installations for some time. We have therefore aligned our water treatment range to include a range of triple ďŹ ltration (magnetic, non-magnetic and aeration) in-line ďŹ lters, chemical test kits and water treatment chemicals. Recent additions to the range include the Dirtmag Mini, the C1 and C3 FAST system cleaner and inhibitor, and the C Biocide and C4 leak sealer.

The Dirtmag Mini is available as a single unit or as part of a compliance pack for maximum protection. â—ź phamnews.co.uk/1119/

Water testing The standard highlights that a water test is now required each year to analyse the level of the inhibitor and overall cleanliness of the system.

The inhibitor should also be re-dosed or have a full system water test undertaken every ďŹ ve years.

Many water treatment manufacturers offer an easy to use test kit to enable installers to administer the right dosage and provide customers with evidence that further protection is needed.

PHAM NOV19:Layout 1 04/11/2019 16:02 Page 3

PHAM NEWS

| NOVEMBER

2019

NOVEMBER 2019 | VOLUME 57 | ISSUE 10

phamnews.co.uk

Installers unprepared for Lolow wer outp boilers fo ut r carbon transition says survey smalle

is designed to take you directly to the information you require.

At the end of most articles and items on our editorial pages there will now be a web address with a uni ue ďŹ ve or six digit code.

Simply enter phamnews.co.uk

Yes Sort of Not really Not at all

The results of a recent survey of heating engineers and their views on low carbon technologies has revealed that % of installers do not rate themselves as ‘very confident’ in recommending and choosing the best low carbon options for their customers, while only % are happy to say that they know how a transition to low carbon heating will impact on their work.

The survey was organised by the Department for Business, Energy & Industrial Strategy (BEIS) with the input of a number of industry membership organisations,

including CIPHE, EUA and OFTEC. It is hoped that the information gathered will help the government get a better understanding of the current attitudes of professional installers and the challenges they face. The UK has a legal duty to be completely carbon free by , which means that many fossil fuel systems – gas, oil and coal – will need to be replaced over time.

The online survey, which closed

A report commissioned by Citizens Advice Scotland (CAS) has warned that a move away from heating homes with fossil fuels will be hampered without significant improvements to electric heating options.

Do you understand what moving to low carbon technologies means for you and your job?

The study on consumer attitudes to energy networks in Scotland found that just over half ( %) of households off the gas grid are satisfied with their heating systems. This compares with % of households who have a mains gas connection.

The study also found that % of households with mains gas central heating are fairly or extremely

compared to just % of those with electric storage heating.

The consumer charity says that it backs bold targets on emissions

More images that will make you shiver

Van thefts

Better protection for van owners

New mem prolong vebranes ssel life

Product N ews 63

Horror Show

model mean s have to rang installers no long er e ( itodens System boile rate’ larger boile 222- , with rs. rs can now from 11 to outputs where heatbe ďŹ tted 60k . only mod The itode els may have been chos ns 200 rang at the end of September, attracted as ‘very experienced’ heat previously Seeenpage 16 . The features e has inbuilt boiler a total of responses, with over pump installers and % had no a higher heat outp i i, which means an ut rating of 1 k for additional % of respondents working as experience at all in heat pumps. the generatio controller is no long water, so n er of re uired hot there is no sole traders ( %) or employed On the subject of potential and it’s smartpho trade-off betw ne-ready by small companies with less retraining, most installers said een space and for iCare contr DH ol. app The boile heat. ith the than employees ( %). A large that training should be obligatoryThe range is avail rs also boas launc reduced able as a wallh of the 11k hung boile t x emissions itodens proportion of respondents were for any organisation membership r ( itode to 40 with 200- , by ns 200and iessmann a newly deve up now off from an older demographic, it with ( %), agreed says that all oor-standing stora Matri ers thewhile 88% loped lus ge boiler st outp % of respondents aged orsyste over m boile heating lowe system installers should â—ź phamnewsburner. r on the mark ut has beenbe registered .co.uk/111 and % aged or over. by law. et. Over It % said created 9/60 closethat the heat dema that theyto believe manufacturers ly matc h nd of the of modestare best ma placed toority design training Consumer demand si ed, well insul homan % believing this Other key findings include ated es. courses, with should be the responsibility of insight into some of the barriers to eting Mark director Darr McMahon government. consumer demand. % of installers en explains hom of caution, the said that they rarely get asked about ot man es have aIn a note y heat loadof the survey than 10k organisers point out low carbon heating or renewable of more , yet most that %syste of respondents were energy options , while % said boilethat m r ranges start at an output (compared to registered they have never been asked.

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Participants were also made aware consumer awareness. that the survey focused on low % of participants rated carbon heating and the results themselves as ‘very experienced’ suggest that response rates were gas boiler installers and % highest in groups who will be most as ‘very experienced’ oil boiler The lexco affected by the transition, i.e. oil installers. In comparison, just % n remium range of expa from lamc boiler installers. of participants rated themselves o features nsion vesse a new plast backed by ls ic membrane a 15-year guarantee. and is improved The range environme also offers ntal crede Available ntials. in vessels of 2 to 80 remium has using dirtier fossil fuels to keep but is calling for honesty from litres, the done away lexcon in favour with rubb our homes warm. While the idea is policymakers about the impact this of plastic er membran ones that and low perm es sound, this research highlights the will have on people –especially if the eability. Made offer high exibi lity polyo dissatisfaction many electric-only

of therm leďŹ n (T oplastic , the more susta a route to decarbonisation. households currently have with See pageinabl 64e prodnew membranes also off uct. The T rubber, can er a CAS Fair Markets spokesperson, their heating systems. That needs to be burned material, or recycled unlike into other Dr Jamie Stewart, comments: “The change if we are to see more homes products. more effi ciently The mem re uiring issue of the climate emergency has heated with electricity. brane is also up to 50 lighter, less mate Currently made it to the top of the political “Politicians and civil servants rial. lamco uses expansion the new mem agenda and that’s a welcome step must take into consideration vessels from and cooli 2 to 80 litres brane in its forward but policymakers need to consumer satisfaction when ng. for heating existing expa ith this innovatio be honest about the challenges this creating energy policy. They must n, it will repla nsion vesse ce the Top in phas represents. acknowledge that people will not ls lexcon and es, starting lexcon “The electrification of heat remium. switch from gas without reduced with the new lready the lexcon ďŹ rst medi is being proposed by many as a costs and substantial improvements (12 to 35 litres um-si ed have a plast models smaller and key step in the move away from to electric heating options.â€? larger mode ic membrane. The ls will follow lamco has also optim at user manu ised the pack a later stage. als to be more aging and environm ith this holis entally frien tic approach taken a big dly. , the comp step towa any says rds an even footprint it has smal for â—ź phamnewsits products and prod ler ecological uction. .co.uk/111 9/6

r, we insulated ll homes

A government-backed survey into installer attitudes to low carbon technologies suggests that % of installers feel that they do not understand what a move away from fossil fuels could mean for their job.

Consumers happier with gas central heating

Inside this issue

COMPETITION

Win a Glow-worm Easicom boiler!

ONLINE For further information about any of the produc ts featured on this page, simply enter phamnews. co.uk/1119/ plus the relevan enquiry numbe t r.

Condensa te save time kit will and cost

Invented by heating engineer David Smit h, Condensa te ro prevents condensa te pipes free ing in low temperatu res. vailable in kit form to ďŹ t any installatio n (grate, rainwater, soil pipe and soak away , with specially designed UV/ water resis tant laggi ng and seal and bond adhesive, all products ďŹ t on to 32 or 21.5m m over ow pipes.

Condensa te ro is said to be uicker and easier to install than alternativ e methods, lasts longe maintaine r and can d by apply also ing a main servicing tenance coat be the boile r. when I invented Condensa make sure te ro to help insta boiler break llers condensa downs are te, expla not due to ins David a fro some bad Smit press when h. The trade en the Beas and tens had t from the of thou East’ struc heating becau sands of homes k were product speci se of this issue. I have left without designed ďŹ cally to cost and help insta the to look profe llers save time and ssional.

Condensa te ro prote customers and the boile cts the installer, their condensa te pipes free rs which breakdown due to â—ź phamnews ing. .co.uk/111 9/61

Multi-po int instan taneous wa ter heater

The Aqua Nova LE from Vokè described ra is as a simp while deliv le and energ efficient ering a high solution y In addition, for providing ow rate. instantan this comp eous dom act water heater takes estic hot to multiple water up less space outlets at a conventio than a high ow rate. ith nal stora low ge tank and virtually x emissions new addit eliminates , this ion is class standby losses, as iďŹ the Ecod energy isn’t esign of Ener ed under wast when ed gy-related hot wate roduct Direc r cools down tive (Er pipe runs in long making it Class , or while fully comp it’s sittin tank. liant with g in the latest Er the Tier 3 re Delivering uirements. is suited a ow rate It for domestic litres min of and smal light comm at temperatu 13.2 l ercial appli of re 35 rise C, ua re uire an cations that ova LE off instant and continuou ers reliable hot water supp s gas mod ly, such as ulation and electronic restauran and shop temperatu ts s. re sensing to ensure accurate lister Macl temperatu achlan, prod control. The director, re uct appliance says Easy digital displ features to install service and a ay and user and featuring for ease of interface a powerful heat outp operation ut, our new and there also a fault LE offers is code displ a continuou ua ova ay for function diagn s of hot wate supply ostics. r and can The ua be used simultane ova LE come ously at vario two year s with a us outlets warr â—ź phamnews anty. .co.uk/111 9/6

63 V2.indd

1

Foam insu lation up s efficienc y le els

The dome stic cylin der range now carri from dvan es a B’ ratin ce pplia g as stand oint deve nces ard, follow lopment with foam ing a The cylin insulation ders now suppliers. use a foam has resul formulatio ted in achie n which ving a B’ cylinders classiďŹ catio in the dome n for all stic The manu facturer says range, from 135 to 305 litres 200 litres this is unus . , where ual for si es above The B’ rated most suppliers off er a C’ ratin stainless heat pum g. p units, therm steel cylinder rang e includes unvented al stores, and buffer pre-plumb stores. Most ed and avail able products are in stock â—ź phamnewsfor next day delivery. .co.uk/111 9/6

04/11/2019

and the appropriate numbers and the relevant website page should appear directly on your computer, tablet or smartphone without you having to use a

15:22

browser or navigate through various website pages. e hope you will ďŹ nd this new service a useful and convenient way to access the information you need.

04/11/2019 17:59

PHAM NOV19:Layout 1 04/11/2019 10:02 Page 57

PHAM NEWS | NOVEMBER 2019

Water & System Treatment Keeping limescale at bay in homes both large and small The water softener range from Tapworks is designed to provide a home with protection from limescale. Three units are available in the NSCPRO range.

The smallest model, the NSCˢPRO, is compact and suitable for households of Žť Ŷŋ Ʃ Ƒā ťāŋťķā̍ ¦Ğā p !˚˚PRO is the company’s most popular water softener and is recommended for households with up to seven people. Finally, the NSC˚˝PRO is a high capacity unit and will work in properties of up to nine people. The water softeners come with the company’s EasyFit all-in-one integrated installation kit, suitable for ˚˞ and ˛˛mm plumbing.

The units work by passing incoming untreated water through the water softener’s resin bed.

These tiny beads attract limescale ions and exchange them with harmless sodium ions in a process called ion exchange.

Once the beads are covered with NSCˢPRO is compact and limescale ions suited to small (calcium and households magnesium), a brine solution is used to wash them away and reintroduce sodium ions in a process called regeneration.

Because the Tapworks water softener

NSC˚˚PRO (left) is suitably sized for the average household, while the NSC˚˝PRO is for larger households

is automatic, it will monitor water use and decide when best to carry out the regeneration. It will only clean the resin that has been spent using a proportional regeneration process. The company says that, if properly sized, its water softeners will probably carry out a regeneration once or twice a week.

The main running costs are the salt and water used in the regeneration process.

These costs will vary depending on the amount of water used in the home and the limescale content of the water supply.

Once installed, customers will enjoy ŶĞā ðāłāƩ Ŷŭŋĕ ŭŋĕŶāłāù ƒÖŶāũ̇ ƒĞĢóĞ ƒĢķķ prevent scale deposits on water heating appliances like kettles, washing machines or boilers, saving time, energy and money.

Softened water is also gentle on the skin and makes soaps and detergents work better, which means using less, and keeps clothing soft and the colours bright. ͻ phamnews.co.uk/˚˚˚ˢ̓˝ˢ

Keep heating systems cleaner The new HyperFlush from Kamco is a non-acidic performance cleaning chemical for cleaning heating systems with heavy corrosion and scale deposits.

It may be used alone or with Ö ťŋƒāũ ƪ ŽŭĞĢłė ťŽĿť for even faster and more āƦ āóŶĢƑā óķāÖłĢłė̍ Modern condensing boilers often have aluminium heat exchangers, so HyperFlush is formulated to take into account the reactivity of aluminium, while retaining high solvency power for corrosion, scale and sludge deposits. These are taken into suspension without forming particulate matter that can cause further blockages in small water passages found in many boilers.

HyperFlush reacts with rust to

create a water soluble iron complex, while unreactive magnetite is āƧ óĢāłŶķƘ ũāĿŋƑāù ðƘ ùĢŭťāũŭĢŋł̍ ¦Ğā product is suitable for use in systems of all ages and may be used with all metals and materials commonly used, including steel, cast iron, brass, copper and aluminium.

Keith MacBain, Kamco MD, says: “Service records show that more than 80% of initial service calls when a new boiler has been installed are as a result of poor water quality or lack of corrosion inhibitor in the system.

“Combine this with the increasing length of new boiler warranties and it can be seen that ũāÖķķƘ āƦ āóŶĢƑā óķāÖłĢłė ŋĕ Ö ŭƘŭŶāĿ Ģŭ vital before installing a new boiler.” ͻ phamnews.co.uk/˚˚˚ˢ̓˞˙

PHAM NEWS | NOVEMBER 2019

58

Vans & Racking

tatistics s ow need for anti-theft measures Van theft across the UK has soared by 45% over the last four years, according to research conducted

by Volkswagen Commercial ehicles. fficial police statistics show that a total of 32,056 vans have been stolen over the last four years, with almost 10,000 thefts recorded across the UK in the last year alone. The 2018 1 figures represent a year-on-year rise of 4% and a 45% increase since 2015 16.

Volkswagen is advising van owners to ensure their vehicles are fitted with the latest anti-theft devices as well as remembering to remove tools from vehicles at night.

Of the 3 1 van thefts reported in the past 12 months, the Metropolitan Police recorded more than half of the total as 4 commercial vehicles stolen – a rise of 15%.

Online service plans

The biggest yearly increase in thefts was reported in Leicestershire, with 10 times more vans stolen in 2018 1 than records for the year before. Van thefts in North Wales doubled while West Yorkshire police records show a 6 % rise. In fact, West Yorkshire was the second highest overall ( 31 thefts), followed by the West Midlands (40 ), Essex (38 ) and

Leicestershire (377). offers a number of measures to help reduce the risk of theft.

As part of the Business Pack available for Caddy, Transporter and Crafter models, an anti-theft alarm system can be specified with interior monitoring, a back-up horn and tow-away protection. In addition, Volkswagen Commercial offers a variety of lockable racking solutions and storage boxes for

le ible and secure underfloor storage

expensive tools.

Customers can also benefit from VW’s Meta Trak subscription, which allows owners to track their vans in real-time and receive instant smartphone alerts with full UK and European coverage.

The one-year kit is currently offered with one month free, while those opting for a threeyear subscription receive three months free.

Volkswagen Commercial has also launched a suite of enhanced online service plans designed to save customers money and improve convenience. Drivers are encouraged to shop online in order to get the best price for their servicing and avoid the expense of a van being off the road.

David Hanna, head of service and parts at Volkswagen Commercial Vehicles, says: “Our Service Plans always use genuine parts to keep your vehicle in the best condition. Through our ‘Working With You’ promise, we’re committed to providing our drivers with a reliable and stress-free ownership experience and these service plans help take the hassle out of maintenance and allow you to concentrate on running your business.”

Service plan holders can have their vehicles serviced at any Volkswagen Van Centre or authorised repairer in the UK. To qualify, the vehicle must be less than seven years old, while mileage is unlimited. For more information on the online service plans, visit the website below. ◼ phamnews.co.uk/1119/51

Updated models deli er more power and e tra space

Heavy equipment and awkward materials can be stowed quickly and safely in Sortimo’s Jumbonit, which fits under the van’s racking to create increased storage space. The intelligent construction delivers high load carrying capability and ergonomic handling for quick access to all contents. The Jumbo-Unit can be deployed exibly in a wide variety of situations using additional accessory options. The drawers themselves provide robust handling thanks to strong telescopic slides and a large front drawer. ◼ phamnews.co.uk/1119/5

afety features bene t dri ers and road users The latest iteration of Vauxhall’s Movano large van has been enhanced with safety features to benefit both the driver and other road users.

A rear vision camera system gives a live feed to a -inch touchscreen, providing optimum visibility and helping to detect cyclists and pedestrians. A blind spot monitoring system uses ultrasonic sensors to detect objects in the blind spot and alerts the driver with LED indicators in the corresponding mirror. A lane departure warning system, which sounds an audible alarm if the driver strays from their lane, is also available.

Despite the large dimensions of the Movano, the van resists high winds thanks to the SideWind Assistant, which comes as standard on all models. In

58 V2.indd 1

such conditions, the Electronic Stability Programme is automatically activated to improve handling.

Behind the wheel, drivers

benefit from connectivity and entertainment features with the Navi 5.0 IntelliLink Pro infotainment system. ◼ phamnews.co.uk/1119/5

The Fiat Talento for 2020 has a new range of 2.0-litre turbodiesel engines, boosting maximum power up to 1 0hp and bringing this medium van into line with the latest Euro 6d-Temp emissions regulations.

Inside, the Talento has been refreshed with new black interiors and is complemented by numerous storage compartments with a total capacity of 0 litres.

The base version now features the Techno Silver Pack as standard, while SX, Tecnico and Sportivo come with the Glossy Black Pack to highlight air vents and the infotainment system.

To improve productivity on the go, the Talento features a new DAB radio with Bluetooth and USB input as standard on the base and SX models, while the Tecnico and Sportivo versions are fitted

with a new -inch Touch-Radio Nav, which is Apple CarPlay ready and Android Auto compatible.

As well as mirroring apps from the driver’s phone, CarPlay also implements Siri voice control for use while driving. The system is compatible with Android Auto as well, projecting apps and services onto the central display.

The Talento is available in two body lengths and two roof heights and offers a load-through bulkhead, space for three Euro pallets and has a maximum payload rating of 1285kg.

Extra space can be gained by opening the ‘CargoPlus’ partition situated under the passenger seats, which enables objects to be carried measuring up to 3.75m in length (4.15m for the long wheelbase trim level). ◼ phamnews.co.uk/1119/5

04/11/2019 15:41

PHAM NEWS | NOVEMBER 2019

LPG

59

products, but has absolutely no compromise on performance, so it’s as energy efficient as L , whilst providing a major boost to our efforts to achieve targets both in terms of emissions reduction and renewable heat.

-

Get ready for a greener future with a lower carbon fuel ith the government committed to phasing out high carbon fossil fuels such as oil and coal, BioL is becoming an increasingly significant option for off grid properties. arl Bateman at Calor explains why BioL provides a cleaner energy future and offers installers the potential to grow their business.

W

ith the heating season in full swing, it’s important for installers to consider expanding their service offering to include L services.

The L market is expanding rapidly, and with a modern L condensing boiler achieving efficiencies of 0% and more, there has never been a better time for installers to consider undertaking L training to broaden their skills.

Heating installers who undertake L ualifications become competent in installing and working on L systems, so they can benefit from the additional work re uired alongside an L conversion, such as boiler installation and maintenance.

There are two key ualifications on offer to installers looking to expand their business in the L market. The first of these is safety training CCL 1 Core L and assessment. This is a as Safety ualification and is re uired for any engineer wishing to work on L installations or further their training. Most

59.indd 1

Karl Bateman

ational specification manager

candidates will complete the course in a few days, covering the basics of working safely with L , as well as all relevant safety legislation and standards.

The second important ualification is C L 1( D Conversion of atural as to L . s the name suggests, this allows an installer to convert all of their existing natural gas ualifications to their e uivalent L counterparts. or example, if you are ualified to safely work on natural gas cookers, this will allow you to work on cookers fuelled by L .

on the market as a 40% blend and offers a reduction of up to 38% in carbon emissions compared to oil and 62 compared to electric.

It’s chemically identical to L and is compatible with all L

lso, when it comes to BioL , there is no additional training re uired as it’s classed as a ‘drop in’ fuel and is compatible with all L appliances. nyone that is L ualified and on the as Safe Register can both recommend and install it. nce training is complete, installers can still benefit hugely from working with an efficient and trustworthy L supplier that can support them. or example, while L training will ensure installers stay safe, legal and comfortable when working with an L boiler, Calor will take care of siting and installing the fuel storage and external pipework. ll an installer needs to do is make one call to their local sales representative and the rest will be taken care of.

s a concerted, multi channel awareness campaign continues to build awareness of BioL and its benefits to rural homeowners, it is likely that the future holds a rising number of L and BioL business opportunities that installers can take advantage of.

By getting ualified now, installers can position themselves to capitalise on current and future demand, creating a valuable additional revenue stream. ◼ /1119/55

CUT TO THE CHASE The ore sa et training and assessment is re uired or engineers loo ing to or on installations 

 onversion o natural gas to is aimed at installers ho ant to convert natural gas ualifications to  Bio , also no n as biopropane, is a blend o ering up to carbon reduction

Recently, the L industry has unveiled a new industry wide target to transition to 100% biofuel by 2040. The target was announced by the industry’s leading trade body L , which has now rebranded itself Li uid as to indicate how the li uid gas industry can support the ’s wider transition to a net zero economy.

BioL also known as biopropane is already available

 o additional training is needed to or ith Bio

01/11/2019 15:50

PHAM NEWS | NOVEMBER 2019

60

LPG Heating

Rural customers need the security of a reliable boiler Homes o t e mains gas grid tend to be in rural locations and many of t ese are isolated from towns and illages w ic is w y installers need to be sure t ey are pro iding a reliable solution for t eir customers te e Keeton from Glow-worm o ers tips on specifying boilers

A

round 15% of UK homes do not have access to mains gas, with areas such as Northern Scotland, South Cornwall and the Welsh coast seeing as many as 82 of households off the grid.

For many, LPG boilers represent the only feasible solution. With a lower capital outlay than heat pumps, plus greater energy efficiency and lower running costs than oil, the affordability of L is a particular consideration in light of the correlation between fuel poverty and off-grid locations.

With this in mind, what are the key considerations to bear in mind when recommending an LPG boiler to a customer?

Given how remote many off-grid locations there are, reliability is particularly vital.

When the next installer may be 80 miles away, homeowners rely on their heating appliances to stand the test of time.

This means that component quality is especially relevant in scenarios such as these.

Of particular importance, of course, is the quality of the heat exchanger. Arguably the component which needs to last the longest, it’s worth checking what material the heat exchanger is made of.

A safe bet is automotive grade aluminium steel. Known for its longevity, heat exchangers built using this material offer peace of mind to both you and the homeowner. In terms of making the most of this naturally lengthy lifespan, look for options, such as our recently launched Energy 30c LPG boiler, which features

60.indd 1

patented four side cooling. This technology reduces stress on the heat exchanger and further extends product life.

Easy maintenance

Steve Keeton

Technologies and training director at Glow-worm

BY NUMBERS

m

number of UK households not connected to the mains gas grid

19 k

number of homes in GB using LPG

Years on an Energy 30C LPG boiler

As with any other type of boiler, ease of maintenance is a significant consideration when it comes to choosing an LPG solution.

A good place to start is cleaning. Given the higher carbon content inherent in liquid fuels as opposed to gaseous, boilers which use these can have a greater chance of heat exchanger fouling. The consequences of a dirty heat exchanger include reduced heat transfer and increased back pressure, both of which can have a serious impact on the efficiency of the boiler.

While a well designed LPG boiler shouldn’t be too prone to these issues, quick and easy ushing is still a highly desirable attribute. For simplified cleaning, opt for models which require just a basic water ush, as this is not only low cost, but removes the need for carrying specialised tools in the van.

Equally, from the homeowner’s perspective, boilers that feature inbuilt filling loops are a bonus, as they take all of the hassle out of boiler top-up.

While ease of maintenance and component longevity do benefit the end user, ultimately they will be looking for more tangible benefits from any L boiler which is recommended to them.

Primarily, homeowners want to know that their boiler can provide the heat they require at the best possible price. In light

of this, it’s important to factor in the quality of the pump when making a recommendation. high efficiency pump that can adapt to actual heating and DHW demand is a sure sign of an LPG boiler that can keep bills low whilst providing reliable heat.

Similarly, a robust guarantee will provide the reassurance which householders, especially in remote areas, need. Having a comprehensive guarantee from a manufacturer that offers quality customer service is a no-brainer, making life easier both for you and your customer.

Simple installation

Saving time on site is a win, no matter what the project. In this case, there are a few features to look for to make installation as quick and easy as possible.

For starters, units where the boiler and ue are packaged together streamline the ordering process, and if add-

The Glow-worm Energy LPG 30kW combi boiler is ‘A’ rated for guarantee as standard

ons such as a compatible top hori ontal ue kit are included too, you’ve saved time and hassle before you’ve even got on site.

Once you’re there, you’ll need a cupboard-fit for simple siting, and a bright LCD display to minimise time fiddling around when you come to choose the settings.

For our Club Energy members, paperwork is quick and easy too, as our Plumbing Toolbox app makes completing the registration, guarantee, as Safe notification and Benchmark a doddle. Members also gain benefits with every install, so whilst you’re on site off grid or otherwise you could be earning rewards including cashback, workwear and merchandise. ◼ phamnews.co.uk/1119/56

01/11/2019 15:54

PHAM NOV19 CALOR:Layout 1 30/10/2019 10:38 Page 1

PHAM NOV19:Layout 1 04/11/2019 10:02 Page 62

PHAM NEWS | NOVEMBER 2019

62

LPG Heating

System boiler meets high hot water demand

Flagship boilers for mains gas or LPG

Recent additions to the Baxi ˟˙˙ range of boilers include a ˛˝kW System LPG model for homes without access to mains gas. Installed with an unvented cylinder on a fully pumped sealed system, it is able to provide a solution for larger properties with several bathrooms or those households with a high demand for hot water.

The Baxi ˟˙˙ System Öķŭŋ ŋƦāũŭ Öł āƗŶāłŭĢƑā ũÖłėā ŋĕ ƪŽā ŋťŶĢŋłŭ up to ˛˙m, including a óāłŶũÖķ Ŷŋť ƪŽā̇ ÖķķŋƒĢłė ĕŋũ ėũāÖŶāũ ŭĢŶĢłė ƪāƗĢðĢķĢŶƘ and easier replacement. Additionally, a built-in drip tray provides protection against water ingress ŶĞÖŶ ĿÖƘ óŋĿā ŶĞũŋŽėĞ ŶĞā ƪŽā Ģł āƗŶũāĿā ƒāÖŶĞāũ conditions.

For extra energy savings, the ˛˝kW boiler is fully modulating and with a compact design (ˠ˙˙ x ˜ˢ˙ x ˛ˡ˞mm) and a lift weight of just ˛ˡ̍˚kg is said to be āÖŭƘ Ŷŋ ƩŶ Öłù ŭŽĢŶÖðķā ĕŋũ ĢłŭŶÖķķÖŶĢŋł Ģł óŽťðŋÖũùŭ Öŭ small as ˛ˢ˙mm deep. Front access to all components helps to ensure trouble-free servicing, while brass ƩŶŶĢłėŭ Öłù Ö ŭāƑāł-ƘāÖũ ƒÖũũÖłŶƘ ŋƦāũ āƗŶũÖ ťāÖóā ŋĕ mind to householders. ͻ phamnews.co.uk/˚˚˚ˢ̓˞ˠ

The new Alteas ONE Net and Genus ONE Net gas boilers from Ariston feature a combustion control system to enable the boilers to operate from either mains gas or d F̍ ¦Ğā Ŷƒŋ ƪÖėŭĞĢť boilers both feature built-in WiFi and digital timer programming and are supplied with a ˚˛-year warranty as standard.

The premium model is the Alteas ONE Net, which boasts a striking ðķÖóĴ ƩłĢŭĞ Öłù Ultrasafe glass panel.

Both boilers are supplied with the company’s Cube RF control, ready for connection to the Ariston Net smartphone app. As with previous models in the ONE āũĢāŭ̇ ŶĞā łāƒ ðŋĢķāũŭ ðāłāƩŶ ĕũŋĿ Ö ťÖŶāłŶāù ŭŶÖĢłķāŭŭ steel, continuous coil XtraTech heat exchanger, alongside low NOx ratings (from ˜˜mg/kWh).

For ease of service and commissioning, both boilers provide easy access from the front to all components.

With operating levels as low as ˝ˢdB they are said to be among the quietest units on the market. All models feature a digital pressure gauge and deliver high ùŋĿāŭŶĢó ĞŋŶ ƒÖŶāũ ƪŋƒ ũÖŶāŭ Žť Ŷŋ ˚˝̍˚ litres/minute and a ˚̆˚˙ modulation ratio. ͻ phamnews.co.uk/˚˚˚ˢ̓˞ˢ

Checking winter supply levels Industry trade association Liquid Gas UK is encouraging users of LPG to get ahead for winter with advice on how best to prepare for the colder months that lie ahead.

“We recognise that during the colder months a reliable and consistent source of energy is essential. Therefore it’s vital to act now to ensure your equipment is ƒŋũĴĢłė āƧóĢāłŶķƘ̧̇ ŭÖƘŭ óĞĢāĕ executive George Webb.

The association is urging customers to check that they have a full tank of fuel as temperatures start to drop, to minimise the

chance of disruption to supply.

“Many LPG suppliers provide customers with monitoring systems which automatically alert the supplier to arrange a delivery to Ʃķķ Žť ŶĞā ŶÖłĴ ÖĞāÖù ŋĕ ƒĢłŶāũ̍ However, customers who don’t have this facility and order LPG themselves should consider checking their tank levels as soon as possible and ordering a delivery to ťũŋƑĢùā ťāÖóā ŋĕ ĿĢłù̧̇ Öùùŭ Âāðð̍ Visit the website below for top tips on helping your LPG customers prepare for winter. ͻ phamnews.co.uk̓˚˚˚ˢ̓˞ˡ

PHAM NEWS | NOVEMBER 2019

Product News 63 Lower output boilers for smaller, well insulated homes ith the launch of the 11k itodens 200- , iessmann says it now offers the lowest output system boiler on the market. It has been created to closely match the heat demand of the ma ority of modest si ed, well insulated homes.

Marketing director Darren McMahon explains ot many homes have a heat load of more than 10k , yet most system boiler ranges start at an output of around 1 k . This means that the ma ority of system boilers in the are oversi ed.

The itodens 200- 11k

model means installers no longer have to range rate’ larger boilers.

System boilers can now be fitted where heat-only models may have been chosen previously. The boiler has a higher heat output rating of 1 k for the generation of hot water, so there is no trade-off between space and DH heat.

The range is available as a wallhung boiler ( itodens 200and oor-standing storage boiler

New membranes prolong vessel life

( itodens 222- , with outputs from 11 to 60k .

The itodens 200 range features inbuilt i i, which means an additional controller is no longer re uired and it’s smartphone-ready for iCare app control. The boilers also boast reduced x emissions by up to 40 with a newly developed Matri lus burner. ◼ phamnews.co.uk/1119/60

The lexcon remium range of expansion vessels from lamco features a new plastic membrane and is backed by a 15-year guarantee. The range also offers improved environmental credentials.

Available in vessels of 2 to 80 litres, the lexcon remium has done away with rubber membranes in favour of plastic ones that offer high exibility and low permeability. Made of thermoplastic polyolefin (T , the new membranes also offer a more sustainable product. The T material, unlike rubber, can be burned or recycled more efficiently into other products. The membrane is also lighter, re uiring up to 50 less material.

Currently lamco uses the new membrane in its expansion vessels from 2 to 80 litres for heating and cooling. ith this innovation, it will replace the existing expansion vessels lexcon and lexcon Top in phases, starting with the new lexcon remium. lready the first medium-si ed models (12 to 35 litres have a plastic membrane. The smaller and larger models will follow at a later stage. lamco has also optimised the packaging and user manuals to be more environmentally friendly. ith this holistic approach, the company says it has taken a big step towards an even smaller ecological footprint for its products and production. ◼ phamnews.co.uk/1119/6

ONLINE For further information about any of the products featured on this page, simply enter phamnews. co.uk/1119/ plus the relevant enquiry number.

Condensate kit will save time and cost Invented by heating engineer David Smith, Condensate ro prevents condensate pipes free ing in low temperatures. vailable in kit form to fit any installation (grate, rainwater, soil pipe and soakaway , with specially designed UV/ water resistant lagging and seal and bond adhesive, all products fit on to 32 or 21.5mm over ow pipes.

Condensate ro is said to be uicker and easier to install than alternative methods, lasts longer and can also be maintained by applying a maintenance coat when servicing the boiler.

I invented Condensate ro to help installers make sure boiler breakdowns are not due to a fro en condensate, explains David Smith. The trade had some bad press when the Beast from the East’ struck and tens of thousands of homes were left without heating because of this issue. I have designed the product specifically to help installers save time and cost and to look professional.

Condensate ro protects the installer, their customers and the boilers which breakdown due to condensate pipes free ing. ◼ phamnews.co.uk/1119/61

Multi-point instantaneous water heater The AquaNova LE from Vokèra is described as a simple and energy efficient solution for providing instantaneous domestic hot water to multiple outlets at a high ow rate. ith low x emissions, this new addition is classified under the Ecodesign of Energy-related roduct Directive (Er Class , making it fully compliant with the latest Er Tier 3 re uirements. It is suited for domestic and small light commercial applications that re uire an instant and reliable hot water supply, such as restaurants and shops. lister Maclachlan, product director, says Easy to install and service and featuring a powerful heat output, our new ua ova LE offers a continuous supply of hot water and can be used simultaneously at various outlets

63 V2.indd 1

while delivering a high ow rate.

In addition, this compact water heater takes up less space than a conventional storage tank and virtually eliminates standby losses, as energy isn’t wasted when hot water cools down in long pipe runs or while it’s sitting in the tank.

Delivering a ow rate of 13.2 litres min at temperature rise of 35 C, ua ova LE offers continuous gas modulation and electronic temperature sensing to ensure accurate temperature control. The appliance features a digital display and user interface for ease of operation and there is also a fault code display function for diagnostics.

The ua ova LE comes with a two year warranty. ◼ phamnews.co.uk/1119/6

Foam insulation ups efficiency le els The domestic cylinder range from dvance ppliances now carries a B’ rating as standard, following a oint development with foam insulation suppliers.

The cylinders now use a foam formulation which has resulted in achieving a B’ classification for all cylinders in the domestic range, from 135 to 305 litres.

The manufacturer says this is unusual for si es above 200 litres, where most suppliers offer a C’ rating.

The B’ rated stainless steel cylinder range includes heat pump units, thermal stores, pre-plumbed unvented and buffer stores. Most products are in stock and available for next day delivery. ◼ phamnews.co.uk/1119/6

04/11/2019 15:22

COMPETITION

PHAM NEWS | NOVEMBER 2019

WIN a Glow-worm Easicom boiler!

To mark the relaunch of the famous Glow-worm Mystery Trip we’re offering PHAM News readers the chance to win the company’s new Easicom boiler

We have six to win, with one boiler given away each month over the course of six issues.

THE PRIZE The super light, super e cient, super value asicom boiler has been specificall designed ith the needs o the installer and their customers in mind The range eatures a lo maintenance automotive grade aluminium silicate heat exchanger, and a patented our sided cooling s stem to reduce the stress on the heat exchanger to deliver long term reliabilit or homeo ners ompatible ith the existing ue range or eas replacement o older boilers, the boiler also comes ith a choice o bespo e accessories, including a large aesthetic pipe cover panel and universal up ard piping it ach boiler also o ers a pipe

Product News Lifts material away without maceration A new model has been added to the Sanicubic lifting station range from Sani o.

The Sanicubic 1 VX features a Vortex waste discharge system that can pump away without the need to macerate first, which reduces the risk of clogging.

I certified, the unit features a single motor and has a ow rate of 40m³/hour, making it suitable for light commercial applications or large single dwellings.

With its large 60 litre capacity tank, it can remove wastewater from multiple locations including WC, bathroom, kitchen and laundry.

The Sanicubic 1 offers direct access to the motor for ease of servicing, and comes as standard with a control box and alarm. ◼ phamnews.co.uk/1119/65

la out to ma e boiler s aps uic and eas , and larger ater a s, ma ing it per ect or retrofit obs asicoms slee design eatures a bright and eas to read displa , and its uiet operation means minimal noise for homeowners. The range can also be used alongside a choice o controls, including lo orms limastat smart thermostat, which not only empowers homeo ners to e cientl manage their heating and hot ater, but ill also meet Boiler lus regulations.

The range is connected to lo orms lub Energy installer scheme which, when the Easicom installation is registered, ill initiate a five ear guarantee.

HOW TO ENTER Ho Chi Minh City, commonly known as Saigon, ill be the destination o the lo orm ster Trip uests on the five da all expenses paid trip ill be treated to a sta at five star hotel, aravelle Saigon, sited right in the heart o the cit , ust minutes a a rom bustling street mar ets and iconic landmar s For a chance to win an Easicom boiler, all you have to do is answer the following question about the next Mystery Trip destination:

What is the population of Vietnam? A. mail our ans er to editor phamne sedit co u sure ou include the ollo ing

m B.

Dik Geurts, the brand name for the wood res and sto es designed and manufactured by DRU, now includes a streamlined ersion of its Instyle -sided wood re e Instyle Corner lim as a continuous glass window gi ing t e best possible iew of t e flames It is mm wide with a slimline depth of only mm, allowing for greater fle ibility of installation The standard model has an ‘A’ energy

m C. 95m

ith ‘Win an Easicom’ in the subject line. Please make

our name and our compan s name * Your contact telephone number our as Sa e registration number lease t pe S in the bod o our email i ou are happ to receive o ers rom lo ll correct ans ers received be ore the closing date o th ovember dra or this month Only one entry per person will be allowed.

R32 model completes the range orm via email

ill be entered into the pri e

For more details about how you can earn a place on the Glow-worm Mystery Trip, please visit the website below:

www.glow-worm.co.uk

64.indd 1

label, with a energy efficiency rating w ic can be furt er impro ed by t e option of e ternal air connection This means no air is drawn from within t e room and no additional entilation points are required, a solution for modern, well-insulated omes Like most of the Dik Geurts range, the Instyle Corner lim is Ecodesign ready, complying with all European emissions and efficiency regulations ◼ phamnews.co.uk/1119/66

The M Series range of air conditioning units from Mitsubishi Electric now includes the MFZ-KT range of R32 oor mounted systems. The introduction of the new range completes the line-up of M Series R32 products, enabling customers to transition to a lower global warming potential (GWP) solution for all small to medium sized split-type applications.

The new range is available in 2.5, 3.5 and 5.0kW capacities.

Connection to R32 MXZ multi-split outdoor units is also possible where multiple indoor units are required, and with a built in refrigerant leak detector, the MFZ-KT can be installed with minimal additional considerations.

“Mitsubishi Electric is committed to helping our customers reduce their carbon emissions through lower GWP air conditioning units,” says Jordan Jeewood, product manager at Mitsubishi Electric.

“The latest update to our M Series range means we now offer a full range of R32 indoor unit types, providing unparalleled choice to customers when it comes to product selection.” ◼ phamnews.co.uk/1119/6

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PHAM NEWS | NOVEMBER 2019

Product News 65 Safer stainless steel flues for high rises ĢĿā ĞÖŭ ùāƑāķŋťāù Ö ŭŶÖĢłķāŭŭ ŭŶāāķ ėÖŭ ðŋĢķāũ ƪ Žā ŭŽĢŶÖðķā ĕŋũ Žŭā Ģł ĞĢėĞ-rise ðŽĢķùĢłėŭ̍ ¦ĞĢŭ ĕŋķķŋƒŭ ŶĞā łāƒ̵ !ķÖŭŭ ̨ ̪ ũāŨŽĢũāĿāłŶŭ Ģł ķĢłā ƒĢŶĞ ŶĞā ũāƑĢŭāù ŽĢķùĢłė āėŽķÖŶĢŋłŭ ũāķÖŶĢłė Ŷŋ Ʃ ũā ŭÖĕāŶƘ̍ ¦Ğā ƪ Žāŭ Öũā ĕŽķķƘ óŋĿťķĢÖłŶ with the high-ũĢŭā óŋĿðŽŭŶĢðķāŭ ðÖł Öłù Öũā ĿÖùā ĕũŋĿ ĞĢėĞ ŨŽÖķĢŶƘ ŭŶÖĢłķāŭŭ ŭŶāāķ̇ Ö Ŀŋũā ùŽũÖðķā Öłù łŋł-óŋũũŋŭĢƑā ÖķŶāũłÖŶĢƑā Ŷŋ ŋŶĞāũ łŋłóŋĿðŽŭŶĢðķā ĿÖŶāũĢÖķŭ̇ ŭŽóĞ Öŭ ÖķŽĿĢłĢŽĿ̍ pÖŶĢŋłÖķ ŭÖķāŭ ĿÖłÖėāũ `ŋĞł mŋũÖł ŭÖƘŭ̆ ̦zŽũŭ Ģŭ ŶĞā ŋłķƘ ŭŶÖĢłķāŭŭ ŭŶāāķ ƪ Žā ŶĞÖŶ ĿāāŶŭ ŶĞā óķÖŭŭ ̨ ̪ ũāŨŽĢũāĿāłŶŭ̍ RŶ Ģŭ Ö Ŀŋũā āƦ āóŶĢƑā ĿÖŶāũĢÖķ ĕŋũ Ö ƪ Žā ŋĕ ŶĞĢŭ ĴĢłù Öŭ ĢŶ Ģŭ Ŀŋũā ĞÖũù ƒāÖũĢłė Öłù ƒĢķķ łŋŶ óŋũũŋùā̍ ¦ĞāƘ Öũā łŋƒ ÖƑÖĢķÖðķā ƒĢŶĞ Öķķ ŋĕ ŋŽũ ùŋĿāŭŶĢó Öłù ķĢėĞŶ óŋĿĿāũóĢÖķ ðŋĢķāũŭ̧̍ ͻ phamnews.co.uk/˚˚˚ˢ̓˟ˡ

Quads added to Connect˛ The Connect˛ ŭĞŋƒāũ ŶũÖƘ ũÖłėā ĕũŋĿ bŽùŋŭ łŋƒ ĢłóķŽùāŭ Ŷƒŋ łāƒ ŨŽÖùũÖłŶŭ Öłù Ö óŽũƑāù óŋũłāũ ƑāũŭĢŋł̍ Ŷ ıŽŭŶ ˜˞ĿĿ Ģł ĞāĢėĞŶ̇ ŶĞā ũÖłėā ĞÖŭ ðāāł ùāŭĢėłāù Ŷŋ ÖƑŋĢù ƪ ŋŋũ ıŋĢŭŶŭ ĕŋũ Ö ŭŽťāũ-low ťũŋƩ ķā ƒĞāł ĢłŭŶÖķķāù̍ dÖŽłóĞāù ķÖŭŶ ƘāÖũ Ģł ˚˛ ŭĢơāŭ̇ ŶĞā range’s łāƒ Ŀŋùāķŭ ĢłóķŽùā Ö ˢ˙˙ĿĿ˛ Öłù Ö ˚˛˙˙ Ɨ ˢ˙˙ĿĿ ŋƦ ŭāŶ ŨŽÖùũÖłŶ̍ Rł ÖùùĢŶĢŋł ŶĞāũā Ģŭ Ö łāƒ ˢ˚˙ĿĿ˛ Öłù Ö ˚˙˙˙ Ɨ ˡ˚˙ĿĿ ŋƦ ŭāŶ ĕŽķķ óŽũƑāù óŋũłāũ ŶũÖƘ Ŷŋ ŭŽĢŶ ŶĞā ŽłĢŨŽā ŭĞÖťā ŋĕ bŽùŋŭ zũĢėĢłÖķ óŽũƑāù óŋũłāũ āłóķŋŭŽũāŭ̍ The Connect˛ is ùāŭĢėłāù Ŷŋ ÖƑŋĢù Öķķ ŭŶÖłùÖũù ıŋĢŭŶ ŭĢơāŭ Öłù ŭťÖłŭ ŶĞÖłĴŭ Ŷŋ the precise positioning ŋĕ Öł ŋƦ ŭāŶ ùŽÖķ ƒÖŭŶā ŋŽŶķāŶ̇ ÖķķŋƒĢłė ŶĞā installer to choose ŶĞā ƒÖŭŶā óķāÖũ ĕũŋĿ ŋðŭŶũŽóŶĢŋł Ŷŋ ťķŽĿð in to a hi-ƪ ŋƒ ƒÖŭŶā Öłù ŶũÖť̍ ðķÖłĴĢłė ťķŽė Ģŭ ťũŋƑĢùāù Ŷŋ ŭāÖķ ŶĞā ŽłŽŭāù ƒÖŭŶā̍ ¦Ğā łāƒ ťũŋùŽóŶŭ ƒĢķķ ðā ÖƑÖĢķÖðķā Ģł `ÖłŽÖũƘ̍ ͻ phamnews.co.uk/˚˚˚ˢ̓˟ˢ

!ķÖĿť ŋł ƪ ŋƒ meter made simple

The new U˚˙˙˙ V˛ ŽķŶũÖŭŋłĢó ƪ ŋƒ ŭāłŭŋũ ĕũŋĿ FD ĢťĢłė ƘŭŶāĿŭ ÖóĞĢāƑāŭ ÖóóŽũÖŶā̇ óŋłŶÖóŶķāŭŭ ùÖŶÖ ũāÖùĢłėŭ̍ ł ŽķŶũÖŭŋłĢó ťāũĿÖłāłŶ óķÖĿť-ŋł ƪ ŋƒ ĿāŶāũĢłė ŭŋķŽŶĢŋł ĕŋũ ĿāÖŭŽũĢłė ƪ ŋƒ ũÖŶā̇ ŶĞĢŭ óŋŭŶ āƦ āóŶĢƑā ùāƑĢóā óÖł āĢŶĞāũ ðā Žŭāù Öŭ Ö ŭŶÖłù-alone ĿāŶāũ ŋũ Öŭ Öł ĢłŶāėũÖķ ťÖũŶ ŋĕ Ö óŋłŶũŋķ ķŋŋť̍ The U˚˙˙˙ V˛ Ģŭ ŭŽĢŶÖðķā ĕŋũ Žŭā Ģł ťŋŶÖðķā ƒÖŶāũ ŋũ ŭāƒÖėā ŶũāÖŶĿāłŶ ƒŋũĴŭ̇ ĞāÖŶĢłė̇ ŭƒĢĿĿĢłė ťŋŋķŭ̇ Öłù ĿÖłŽĕÖóŶŽũĢłė̍ RŶ ĢłŶāėũÖŶāŭ ŭĿŋŋŶĞķƘ ĢłŶŋ óŋĿťķāƗ ŭƘŭŶāĿŭ Öłù óÖł ðā óŋĿðĢłāù ƒĢŶĞ āƗĢŭŶĢłė ťĢťāķĢłāŭ̇ Ʃ ŶŶĢłėŭ̇ ƑÖķƑāŭ Öłù ÖŽŶŋĿÖŶĢŋł ŶāóĞłŋķŋėƘ āķāĿāłŶŭ ĕũŋĿ FD ĢťĢłė ƘŭŶāĿŭ̍ ͻ phamnews.co.uk/˚˚˚ˢ̓ˠ˙

Information Centre Central Heating combination boilers fault finding & repair

Central Heating Wiring & Controls Book

John Reginald has released his easy to read, easy to understand book that takes the reader through the background and operation of each major component within combi boilers past and present.

The comprehensive fault finding logic guides provide professional solutions helping you to achieve professional standards.

Priced at £26 this Industry leading book is available from all High Street and Online Book Stores.

For years electricians and heating engineers

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have commented that wiring heating controls is a di cult subject to learn, existing diagrams are not always easy to follow.

Mr Combi® Training has developed a fantastic set of easy to follow coloured wiring diagrams for central heating wiring and controls, 2 / 3 port systems, Faults, Frost stats, testing components, everything you need in one handy A5 book.

Please order from www.mrcombi.com or enter the code shown below.

phamnews.co.uk/1119/153

Snickers Waterproof Workwear Count on comfort and protection throughout the autumn and winter with Snickers Workwear’s NEW AllroundWork Jackets for professional tradesmen and women.

Snickers’ GORE-TEX® jackets and trousers are 100% waterproof, windproof and breathable to keep you comfortable all day long. There’s a host of designs, styles and extensive size options plus a great range of Winter Vests and Bodywarmers, even a Body Mapping Micro Fleece - so you’ll be well looked after all day, every day.

Visit www.snickersworkwear.co.uk or enter the online code.

phamnews.co.uk/1119/151

New Hot Water Cylinder Brochure From Firebird Firebird have a new cylinder brochure which gives detailed product information on their comprehensive range of dedicated hot water storage solutions. Specifically designed for use with Firebirds’ air source heat pump and solar thermal product ranges, the Envirocyl hot water cylinders feature purpose-designed coils to allow maximum heat transfer of renewable energy into the stored water.

For further information contact Firebird Products Ltd on 01752 691177, Email: sales@firebird.uk.com visit www.firebird.uk.com or enter the code shown below.

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Consort Claudgen launches new electric heating brochure The latest Heat brochure includes a host of new heating controls and heaters including motion-activated and waterproof run-back time controllers, new heater models in the electronic 7-day timer range and advanced wireless controllers which are now compatible with Consort’s RX and SL heaters.

These are detailed in the brochure along with the established panel and fan heaters, convectors, LST heaters, air curtains, downflows and towel rails.

Download a copy from www.consortepl.com, request at 01646 692172 or enter the code shown below.

phamnews.co.uk/1119/157

ATC SEMITEC launches new website

The new website will help both design engineers and buyers easily identify the ideal temperature sensor for their NPI or product upgrade. The mobile friendly site is searchable by market application, product type or via one of the world-leading, innovative manufacturers they represent.

With over 20 years’ experience in the thermal sensor industry, the technical sales team provide the final link to designers, confirming specification, availability, competitive pricing, and of course samples. Visit www.atcsemitec.co.uk, contact the technical sales team on 01606 871680 or enter the code shown below. phamnews.co.uk/1119/155

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PHAM NEWS | NOVEMBER 2019

66

Directory Boiling Water Taps

Radiators

Radiators

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Calibration Services

GAS CALIBRATION ..EASY AS

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we collect - we calibrate - we deliver

further your ambitions, telephone 023 8066 8900 for information and application pack.

Book online or call 01782 567 099

test 4 less www.test4less.co.uk

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www.idhee.org.uk The professional body We are not a trade association, and we the the Domestic recognised forms of study and achievement.

Heating Engineer.

Controls

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Radiators Covers Low surface temperature Radiator Covers manufactured and installed with a service you can rely on. • High Strength Damage Resistant • Hospital Standard Safe Touch • Easy Clean Powder Coated Finish • Less Than 5% Output Reduc on • Unobtrusive Pleasing Visual Impact • Dedicated Measure and Fi ng Service For more informa on and free quota on Ring 0844 800 8435 email info@bklradiators.co.uk Visit www.bklradiators.co.uk

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Safety Products phamnews.co.uk/1119/103

Heating Controls Next day delivery available on 100s of controls

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Plumbing Products

New Product Accessories Pipelagger Pro Stickers (PipeLagging Bonding Stickers)

Pipelagger Pro Saw Guard New H&S Guard protector for the Pipelagger Pro Saw

New Product Accessories Drill Bit & Guide Set To drill new fixing holes where required

Cut to Length Bolts One Bolt that suits ALL Clips

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PHAM NEWS | NOVEMBER 2019

Training & Assessments 67 To find out more about highlighting your Training Courses and availability to over 29,000* PHAM News readers, please contact Sharon classified@phamnews.co.uk

01889 577 222

Last year saw major changes within the Gas Industry which made it more difficult for Plumbers to get their Gas qualifications. Changes are again due later this year, and we anticipate even stricter entry levels being introduced, If you want your gas qualifications you need to act now.

ECS can help you, call us now 01226 741800

If you want free friendly advice just call me, Graham Hawkes 07775 506124 anytime for an informal chat

o rt e be urs at um Co v Pl as 0 + G 200 £

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*ABC Audited Circulation 29,040 Jan-Dec 2018

GAS ENGINEERS & PLUMBERS NEED ACS ASSESSMENTS?

WE ARE SITUATED JUST 5 MINUTED FROM JUNCTION 36 M1 WHY NOT VISIT US ON ONE OF OUR OPEN DAYS AND ASK ALL THE QUESTIONS THAT YOU WANT CALL US FOR DATES

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Advertiser’s Index

Tuition from Industry Experts for 20 years Focussing on Student Success Courses on o er include; phamnews.co.uk/1119/112

Domestic Gas Foundation Training Gas Engineering Apprenticeship Level 3 ACS Refresher HTR1 Package, Refresher and Assessment OFTEC - OFT101, OFT600a, OFT105e Domestic Solar Hot Water Heating WRAS Energy E ciency Photovoltaic Systems Bristol • Redruth • Plymouth • Newton Abbott • Exeter

For further information visit www.thefocustraininggroup.com phamnews.co.uk/1119/113

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ACV - Hamworthy Heating Ltd Advance Appliances Ltd Aico Airflow Developments Ltd Aqualisa Products Ltd BES Ltd BWT Bristan Group Ltd Calor Gas Ltd CMR Controls Ltd Delabie UK Ltd Domus Ventilation EcoWater Systems Europe NV (Tapworks) The Electric Heating Company Fernox Firebird Products Ltd Ford Motor Company Ltd Honeywell Control Systems Ltd Hounsfield Boilers Ltd Ideal Boilers Intatec Ltd KSB Ltd Kamco Ltd Keston Boilers Kohler Mira Ltd MV Fluids Handling Ltd Maincor Ltd Manrose Manufacturing (Vent Axia) Navien UK Nu-Heat UK Ltd OFTEC Pegler Yorkshire Group Ltd Pipesnug Samsung Electronics UK Screwfix Direct Ltd Stelrad Stiebel Eltron UK Ltd Surestop Ltd Testo Viega Ltd Viessmann Ltd Wavin Ltd - OSMA

13 23 39 45 35 3 57 30 61 47 37 43 55 62 50 7 68 4 10 21 11 53 54 22 33 5 49 46 18, 19 29 8 27 6 25 Front Cover Wrap 41 24 12 15 9 14 17

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