October 2022

New reports cast doubt on the viability of hydrogen heating

A new study from the has concluded that it is unrealistic to expect hydrogen to play a role in decarbonising home heating, while a separate report from Cornwall Insight suggests that hydrogen could increase bills by more than %.

The study from Joule, a peer reviewed scientific journal, says that hydrogen has no realistic role to play in decarbonising domestic heating, and concludes that other options like heat pumps offer a better low carbon solution.

The report analysed more than studies around the world and found that, compared to other alternatives such as heat pumps, solar thermal and district heating, hydrogen is less economic, less efficient, more resource intensive, and associated with larger environmental impacts.

Hydrogen is emissions free when burnt, but extracting it via electrolysis is an energy intensive process. It is estimated that % of the world’s supply is currently produced using fossil fuels (known as ‘grey’ hydrogen), and its production results in more emissions than the fuel it is made from.

It is argued that efforts to produce hydrogen from renewable sources (known as ‘green’ hydrogen) also fail the efficiency test for home heating, because the electricity required to make green hydrogen exceeds the demands of powering heat pumps directly.

“Using hydrogen for heating may sound attractive at first glance,” says the study’s author, Jan Rosenow. “However, all of the independent research on this topic comes to the same conclusion: heating with hydrogen is a lot less efficient and more expensive than alternatives such as heat pumps, district heating and solar thermal. It takes about five times more electricity to heat a home with hydrogen than with an efficient heat pump.”

Rosenow concludes that hydrogen is a ‘distraction’ in the context of home heating and would be better devoted to applications

where few alternatives exist, such as steel making, shipping, and long term energy storage for electricity production.

Too costly

A separate study by the energy analyst company Cornwall Insight has concluded that hydrogen would be significantly more expensive for home heating than using natural gas alone, suggesting that fuel bills could increase by to %

“While hydrogen does have a part to play in the decarbonisation pathway, through for example use in the industrial sectors and in the use of surplus electricity, current and forecast costs all show it is simply uneconomical to use % hydrogen fuel for heating our homes,” says Jitendra Patel, Cornwall’s senior consultant.

Those who advocate hydrogen insist that it could be used with barely any need to upgrade the UK’s

current gas pipes and boilers, while the cost of retrofitting the m UK properties heated by gas with heat pumps is simply prohibitive.

Many in the energy industry accept that the UK will need a mix of energy sources to achieve grater energy security and achieve the country’s low carbon heating ambitions. James Earl, the director of gas at the UK’s Energy Networks Association, who represents the UK’s energy operators, told the Guardian newspaper:

“No one heating system will get us to the UK’s net zero goals. A one size fits all approach to decarbonising heating will not work across the UK’s diverse customer base. We need to look at hydrogen, electrification and other technologies all as part of the mix.”

He added: “While hydrogen is expensive today, it is falling in cost rapidly and is forecast to fall to a similar cost to natural gas by , if the cost of carbon emissions is fully recognised. Customers need choice and access to a range of technologies including heat pumps, hydrogen boilers, district heating and hybrid heating systems if we are to deliver a sustainable energy system for the future.”

Hydrogen has recently received the full backing of new Business Secretary Jacob Rees Mogg, but the government has been clear that no decisions on rolling out hydrogen for home heating will be made until ‘allowing for full consideration of relevant evidence’.

Editor’s

by Chris Jones

Hard to back a winner

How best to heat UK homes in a low carbon future is still something of a guessing game as the debate rumbles on between those favouring electric powered heat pumps and others who point to the potential for hydrogen boilers. Winning over the decision makers at Westminster is clearly crucial to the fortunes of both camps. In recent years it seems that the electric heating lobby has enjoyed the most success in bending the ear of government, but those hoping to see hydrogen piped through the gas network would have been heartened by the championing of the Secretary of State for BEIS, Jacob Rees Mogg, who recently told the House of Commons that hydrogen was a “silver bullet” when it comes to decarbonisation.

The familiarity of existing gas heating appliances and the ability to make use of the UK’s extensive gas supply pipework obviously have some appeal, but proponents of hydrogen are bound to be disappointed by recent reports that suggest its future use for home heating would be both too costly and too damaging to the environment (see this month’s cover story). Research and trials are ongoing, and the government has re affirmed its commitment to not make any investment decisions until 2026, but anyone backing the hydrogen horse will have just seen their odds lengthen.

Whatever the final result, it’s clearly going to be sometime yet before the winners and losers of the energy sources debate can be declared. In the meantime, in a time of spiraling energy costs, it surely makes sense to devote more resources to finding ways to reduce the country’s energy demand. There have been calls for a national energy efficiency retrofit scheme, and the Institute for Government estimates that it could cut domestic energy bills by £27 billion a year – and who can afford to pass up those kind of winnings?

Regulars

Sean

Bad plumbing blamed for poor water quality issues

Poor plumbing practices are one of the main causes of drinking water quality being affected, after it has been transferred safely from water mains into people’s homes.

This is the finding of the government’s annual Drinking Water Report, which also shows that water supplies in England and Wales are among the best in the world – with % and %, respectively, of samples collected and tested meeting the required standards.

However, the report also reveals more than % of water quality failures in homes in England, and % of failures in homes in Wales, stem from plumbing issues in customers’ own properties.

Each year thousands of samples of water are taken from reservoirs, water treatment works, pumping stations, water mains and customers’ taps by water companies. These are tested in laboratories to monitor water quality across a wide range of measures, in line with standards set by the World Health Organisation.

Chief inspector at the Drinking Water Inspectorate, Marcus Rink, says: “Overall, drinking water in England and Wales is of an excellent quality and this is demonstrated through a continuing high standard of compliance with the required measures. People should, therefore,

have confidence in their water supply.

“It’s important that whoever carries out plumbing work in your home ensures your drinking water remains clean and safe to drink. Therefore, we recommend you select an installer who is approved through a national accreditation body for such as WaterSafe.”

WaterSafe, the UK register for approved contractors working with drinking water, is urging homeowners and property managers to always employ someone who is

plumbing system.

Julie Spinks, director of WaterSafe, comments: “We want to play our part in making sure drinking water is as healthy when it comes out of customers’ taps as it is when it leaves your local water company’s mains and pipes.

“There are a number of things which can affect water quality in homes, or other buildings, such as incorrectly connected appliances like dishwashers and washing machines, misconnections to waste pipes, poor contamination from home oil storage tanks.”

Research reveals big rise in tool theft cases

Tool theft has soared in the last months, with more than a third of van drivers falling victim – up from a quarter the year before, according to a study by Volkswagen Commercial Vehicles. The shocking rise in tool theft is costing workers billions in replacement tools and lost business.

The average value of equipment stored per van stands at £ , which means tradespeople are footing a £ billion bill for replacement tools every year. In addition, the study found that when tools are stolen, it stops work for six days on average, causing UK businesses to lose a staggering £ billion annually.

An increase in the number of van drivers leaving tools in their vehicles overnight, with three quarters admitting to doing so compared to less than half in , has created more opportunity for

thieves. And just half of van drivers are taking extra precautions such as additional alarms, locks, and vehicle trackers.

While London remains the UK’s biggest tool theft hotspot, the rate has reduced to % of van drivers from % in the previous year. That’s in contrast to Scotland ( %), the North West (41%) and North East ( %), which have recorded huge surges in tool theft in the past year. The South East is the area where van drivers are least likely to fall victim to a break-in.

David Hanna, head of direct sales at Volkswagen Commercial Vehicles, says: “Tool theft

continues to be a huge problem and it’s worrying to see the problem spreading across the country. We’re shocked to see that cases have risen so much in the past year, as we know the impact on businesses and workers is massive.

prompt those with expensive equipment to take extra precautions, whether that’s additional security features on their vans, avoiding parking in secluded, poorly lit areas, or taking an extra minutes at the end of the day to unload their vans.”

Warning about fast track gas training courses

BPEC (the British Plumbing Employers Council) has issued a warning that aspiring gas engineers should steer clear of

giving learners the proper work experience or time needed to gain vital skills and knowledge.

The provider of industry recognised qualifications and assessments advises that there are two primary training routes for new entrants looking to become a gas engineer: the Gas Engineering Apprenticeship or the Gas Managed Learning Programme, both of which culminate in the Gas ACS assessment which needs re

Both training routes not only

require extensive work experience alongside a qualified Gas Safe registered engineer, but also take a substantial amount of time to

gain all the necessary skills and knowledge to become a fully

“There is no fast track to gas safety – quicker and cheaper is not the way,” says Neil Collishaw, CEO of BPEC. “Those providers cutting corners are not only doing learners a disservice but also the industry, by turning out people who are not fully trained.

“At BPEC we pride ourselves on meeting the IGEM standard and do not compromise on quality or safety. Our approved training centres across the UK uphold these standards with our learners and the public in mind.

“We encourage those looking to enter the industry to research courses carefully.”

Looking for energy advice

To try to tackle rising energy costs, more than a quarter (28%) have turned their central heating off, compared to just 9% who have considered turning their heating down by one degree – a step that can cut bills straight away without impacting comfort.

Although only 13% said they have installed a heating control in response to the crisis, almost 70% of 25 to 34 year olds said they would be willing to spend money on the latest heating controls if it meant they could save money in the long term.

As the rapid rise in energy bills continues to be a very real concern for Brits, new research has found that nearly a third of young people (18 24 years) would turn to a heating professional for advice on how to reduce their costs.

The survey by Resideo asked 1000 householders about their strategies for dealing with rising energy prices and found that 89% describe themselves as ‘concerned’

Umbrella scheme to make MCS accessible

Non MCS accredited installers fitting ASHPs can benefit from Viessmann Access, a new umbrella scheme said to reduce the time, cost and effort involved in becoming MCS accredited. The scheme is open to all Viessmann Trained Installers looking to fit air source heat pumps (ASHPs). Heat pump installers must be MCS certified to unlock Building Control approval and the Boiler Upgrade Scheme. But gaining MCS certification can be costly and complex – something Viessmann Access is designed to overcome.

“This scheme is a real game changer for our installers,” says

or ‘very concerned’.

When questioned on where they would turn for advice on reducing energy bills, 40% stated they would ask their energy provider, while just under a fifth said they would reach out to a heating professional.

However, it was the 18 to 24 year olds who were most likely to seek a pro’s advice – with 30% saying they would ask a heating installer for guidance on reducing energy bills.

Commenting on the findings, Martin Wilson at Resideo says: “An interesting takeaway from this survey is that homeowners are prepared to invest in thermostats to help mitigate their bills. Professional heating engineers have the expertise and knowledge to support homeowners looking to increase the efficiency of their home heating system and ultimately reduce energy bills. The professional installer can play a critical role in helping homeowners do what they can to make their home energy efficient.”

are not equipped to do this.

“Viessmann Access will support those new to heat pumps to gain experience and operate under our guidance, knowing they have the full support of the manufacturer through all stages of the process, until they are ready to become certified.

“Viessmann commissions the installer to install the heat pump system and signs it off via a service engineer commissioning check, with Viessmann taking full ownership of the installation and only charging if the quotation is won. The total charge is around £1300 per install, which includes design, certification and commissioning fees.”

Asbestos risk remains high

New research has found that 21% of UK plumbers are exposed to asbestos every single week.

ElectricalDirect surveyed trade workers across the nation to discover how often they encounter asbestos and found that 79% of plumbers have come across asbestos – the fibre like material once used for insulation – in their working lives.

Many tradespeople are exposed to the potentially lethal material on a regular basis, with 32% having had symptoms of an asbestos related disease, or know a colleague who has.

Three in five (60%) find it every year, over a third say every month, and one in 12 (8%) come face to face with asbestos every day. Tragically, one in 20 (5%) know someone who has died of such a condition, and

every week 20 deaths are attributed to asbestos.

In addition, the research found that the majority of UK tradespeople are unaware of these symptoms. When asked to identify the signs of asbestosis, almost two thirds (64%) failed to select a persistent cough, and over half (55%) didn’t pick out shortness of breath.

Dominick Sandford, MD at ElectricalDirect, says: “Despite being banned in the UK, asbestos is a still a real issue in the industry, and it’s awful that so many tradespeople die from related diseases every year. Some people might not experience symptoms for decades after their exposure to the material, so it’s important to remain vigilant and see a doctor immediately if you spot any signs.”

Pre-insulated pipe warning

Emma Louise Bennett, customer relationship coordinator at Viessmann. “MCS accreditation involves in depth assessment: installers are required to have certain procedures in place, and evidence of their credit history and pay, to renew their membership every year. Most micro businesses

All Viessmann residential ASHP products are included in the scheme, and a typical product package would feature the air source heat pump together with a twin coil cylinder, or a heat pump with an integrated cylinder, as well as a seven year warranty.

◼ phamnews.co.uk/1022/04

The Building Engineering Services Association (BESA) and the British Plastics Federation have issued a warning that pre insulated plastic pipe that is used for underground pipe runs, such as district heating, should not be used for internal applications. This can compromise fire safety and performance, and represents a “fundamental change in product application” that potentially breaches the Building Regulations. The statement said it may be possible that they could be laid above ground, but these applications should be confirmed with the manufacturer to ensure their system is suitable for that use.

“Where these pipes may transition from the outside of a construction project to the inside of a built environment, care must be taken that the relevant standards regarding fire safety and fire control are strictly observed,” says BESA’s head of technical, Graeme Fox. ◼ phamnews.co.uk/1022/05

Help your customers save energy with tado°

Increasing numbers fixing failed DIY projects

Most tradespeople are spending a third of their working weeks reversing DIY disasters, with plumbing problems being the most frequent fix.

As homeowners are looking to save money by taking on tasks themselves, many are having to fork out more money in the end –£2k extra on average – when they have to call in an expert to fix their botched work.

This is according to a Selco Builders Warehouse investigation into how successful the nation’s home repair projects are, as well as how often professional builders, plumbers, electricians and other tradespeople are called in to save the day when DIY projects ‘go south’.

It found out that for the majority of tradespeople (50.4%), fixing ‘DIY disasters’ now makes up around a third of their call outs. Failed attempts at tap

World Cup themed competition

To celebrate the upcoming football event of the year, Warmflow are giving away official World Cup footballs and world cup shirts. All you have to do to enter is be signed up to Warmflow’s Connect Scheme, install and register any Warmflow boiler, earn points and claim the reward. Anyone who claims either a football or shirt between 1st November and 9 th December 2022 will also be automatically entered into a big world cup prize draw which includes one of three grand prizes

installation are the most common ‘DIY disaster’, with 43 % of tradespeople having been called out to fix this at least once.

A third ( 33 %) have been called out to sort a failed kitchen installation, and 29% have sorted a bathroom renovation that didn’t turn out as planned.

Carine Jessamine, marketing director at Selco Builders Warehouse, says: “There seems to be a growing interest in home renovation projects on social media at the moment, and many across the nation are trying their

hand at various DIY projects in their homes.

“While smaller and less complicated projects can be quite easy and even satisfying to complete, our study has shown Brits often have to call out the professionals to fix home renovations or repairs they have tried but not succeeded at. This can not only turn out to be more expensive, but could also take time to sort as many tradespeople have long waiting lists. Our advice… leave it to the professionals.” ◼ phamnews.co.uk/1022/06

Share your views on the green heat market

The Competition & Markets Authority (CMA) wants to hear from consumers and installers to understand whether firms offering green heating solutions and insulation are complying with consumer protection rules.

Consumers, businesses and other interested groups are invited to share their views through a questionnaire by 1 November 2022

The focus is on exploring whether action is needed to help ensure consumers are treated fairly and businesses are supported to meet their obligations under consumer protection law.

The CMA is concerned about the potential for poor practices, such as making misleading claims about potential cost savings, product performance and suitability –particularly when selling newer, next generation technologies. Consumer groups have already

raised concerns, including that they have a limited understanding of some newer green heating products and the process for buying them can be complicated and confusing.

Sarah Cardell, the CMA’s interim chief executive, says: “It’s essential that businesses understand and follow their legal obligations when selling and installing. That way, consumers can be confident they are being treated fairly.

“That’s why we want to hear from consumers, businesses and other key groups about their experience now, so we can root out any problems early on and avoid them in future.”

To participate in the consultation, use the online reader link below. ◼ phamnews.co.uk/1022/07

Big Brew events support mental health

As the Big Brew mental health campaign returns for its second year, organisers Band of Builders have launched a new text service that tradespeople can contact at any time to get the support they need.

of a World Cup night in with friends and a shirt of choice.

Find out how to become a member of Warmflow’s Connect

more about the World Cup

Rise in heat pump sales

German electric heating manufacturer Stiebel Eltron expects to produce a record 80,000 heat pumps by the end of the year, a 60% increase over 2021 amid growing demand for renewable electric heating solutions. The company plans to invest more than €600m to further expand production capacities, finance research and development, and hire new staff.

The rise in demand on the European side coincides with that of Stiebel Eltron UK, with the manufacturer reporting a 70% increase in heat pump sales, when compared to last year. Additionally, the UK operation, based in Bromborough, Wirral, has placed significant investment into its own recruitment drive as well as into its own facilities, with the company set to launch a new training centre and showroom this autumn.

MD Mark McManus says: “The investment made by Stiebel Eltron in Germany is a significant statement from the company that it will meet demand. Not only will this have a positive impact in Germany, but also here in the UK as our supply chains become stronger as a result, which will in turn help us to fulfil our commitment to helping the UK move away from fossil fuel boilers, while supporting the government’s ambition to install 600,000 heat pumps annually by 2028.”

Sponsored by Big Red Construction, the Big Brew aims to encourage more tradespeople to come together over a cuppa as the first step in seeking help with a range of issues, from general anxiety to suicidal thoughts. These sessions are held throughout the UK at merchants and on construction sites, with more than 250 events planned this year.

However, those less keen on the face to face aspect of the Big Brew can reach out 24 hours a day by texting BOB to 85258 to get the help

Inclusive language

Rated People has launched a campaign for more inclusive language in the trade industry, particularly in the context of school career advice. The online registry of tradespeople interviewed 3000 UK residents, including tradespeople and 16 to 18 year old school leavers, to uncover how much non inclusive words like ‘tradesmen’ is still being used and the effect that has on them.

The study reveals that 80% of those surveyed still use the term ‘tradesmen’ to refer to all people

they need. It’s available to tradespeople, contractors and their families who may be struggling to open up in person.

“The challenge has been to make it as easy as possible for tradespeople to take that first step and reach out for help,” says Peter Cape, the Big Brew lead at

Band of Builders. “It’s fair to say that construction workers, like everyone else in the UK, are facing difficult times with the ongoing cost of living crisis, so it’s more important than ever that they have somewhere to turn to if they need to talk – whether that’s in person or via text.”

more likely to consider a career in the trades if more inclusive language was used in career advice.

The study also discovered less than half (42%) of 16 to 18 year old girls were even given a trade career as a potential option at school, whereas 65% of boys had trade careers communicated to them as viable career choices.

working in the industry, and gendered language is also still being used in career advice in schools, which is having a negative effect on the number of young people considering a career in the industry.

% say they would be

With these results in mind, Rated People hopes UK schools will evaluate the quality of career advice and the effect that non inclusive language is having on young people who are making further education and career choices.

PUSH

with the pioneers of home

SCAN ME

Stelrad is highlighting its customer service record following the award of the ServiceMark accreditation. In July of this year the radiator manufacturer underwent a benchmarking exercise in support of its membership of the Institute of Customer Service (ICS), which awarded the ServiceMark based on customer satisfaction feedback and an assessment of employee engagement with the firm’s customer service strategy.

Benchmarking customer service index is at %. To put that in sectors is % and the average for the area Stelrad fits into – retail (non food) – is %

The survey highlighted that Stelrad customers are most satisfied with the reputation of the organisation, with the competence of its staff, and the helpfulness of the team.

helping to promote the carbon saving message, with a series of activities and videos that

Carbon’.

As a corporate partner to the club, Grant is keen to raise the profile of sustainable home heating as well as show the other ways in which the club, its players and supporters can do their bit to reduce carbon emissions. The digital campaign features short videos in which local school children join forces

take part in some fun filled challenges.

Anna Wakefield, head of

were great fun to create with

incredibly important for both

company not only supply low carbon heating solutions, such as air source heat pumps, but we are also making big changes within our business to be more environmentally friendly.

have been a proud sponsor of for seven years, are also striving to lead the way in making greener, more sustainable choices as a

not only great fun to watch but they relay important advice that everyone can take away.” phamnews.co.uk/

Premier trip set to visit Dubai in ’

Dubai is the next destination for Ideal Heating’s Premier Club trip, which rewards installers with an exclusive holiday. Those that

Arab Emirates in The Premier Club took more than installers to Las Vegas in May this year, where guests were treated to an all inclusive trip to the prestigious Bellagio resort and casino, with experiences and excursions in the Nevada desert.

To be in with a chance, installers need to collect points before the end of the year, which will go towards a ‘passport’ that will take them on the trip of a lifetime.

Luke Pykett, head of brand marketing at Ideal Heating, says: “With each passing year our Premier Club trips become more anticipated as a chance for our installer base to be rewarded for their hard work. It’s a fantastic opportunity for us to give back to them and to show just how important they are to Ideal.”

installers will have until the end of

the year to earn points for the next Premier Club adventure. To enrol for the trip to Dubai, or check your passport target, use the online reader link below. phamnews.co.uk/

A joint campaign from Grant

Builders merchant cuts the ribbon on

Last month MKM building supplies merchants opened its hundredth branch, located in Bromsgrove.

Founded in Hull years ago with

now employs over people in branches across Great Britain.

The grand opening of MKM Bromsgrove featured a ribbon cutting by David Kilburn, the joint founder of MKM, and CEO Kate Tinsley. Hundreds of local customers attended and were entertained by ex Aston Villa

Patrons from The Harry Bennett Foundation (HB Foundation) – a local charity set up in memory of the life of a Bromsgrove teenager – also attended the event. MKM Bromsgrove has pledged its

ongoing support to The HB Foundation, with Dion presenting the charity with a cheque for £ on behalf of MKM.

The company’s th branch opening is set to be followed shortly with openings in North Walsham, Lincoln North, Bury and Manchester.

New equipment cuts down on plastic use

Showering products manufacturer Kudos has invested in new equipment that will reduce the business’s plastic packaging use by %. The Panatec product packaging machine is part of an on going initiative to reduce single use plastic in the business with a cardboard based solution.

The cardboard packaging retains the structural integrity required to ensure it meets the demands of the supply chain, without the requirement for single use shrink wrapping. The change has already been implemented on its range of over bath screens and enclosures and will be rolled out to include shower trays.

Donation to baby hospice

Showroom opening

Triton Showers has raised more than £ in funds and gifted a new shower for a charity that provides respite, palliative and end of life care to babies and infants. The donations have enabled the creation of a new bathroom in the parents’ suite of Zoë’s Place Baby Hospice. The Nuneaton based manufacturer’s contribution covered the cost of the renovation and will help parents’ stays at the hospice be as comfortable as possible.

“It’s so important for families to have suitable facilities when going through the demanding experience of seeing their child receive palliative or end of life care,” says Tina Simpson, marketing director at Triton Showers. “A renovation like this isn’t always possible when a charity is spending its limited funds on providing a vital service to the community.”

Ian Carr, head of fundraising at Zoë’s Place, adds: “Triton’s ongoing support is a lifeline for the charity, as without donations we simply wouldn’t be able to continue our work. Their latest gift is a huge boost and plays a key part in enabling us to help as many babies and families as possible.”

and England footballer Dion Dublin, along with Kevin Ward, Bromsgrove’s Town Crier.

HORROR SHOW

Plumb App Uk users show some truly horrific sights they have unearthed in the field.

NEW APPOINTMENTS

People on the Move

Bathroom manufacturer Coram Group has announced the appointment of Peter Huizing as its new CEO. Peter has over 20 years of leadership experience on an international level, and at the helm of Coram he will focus on sustained international brand growth and integration, advancing the ‘One Coram’ strategy.

Having joined Saniflo in 2016 as a technical sales engineer, John L’Erario has been promoted to new area sales manager for the company’s Kinedo brand, covering north of the Thames, up to the East Midlands and across to East Anglia. Prior to joining Saniflo, John was a commercial vehicle sales representative and is now enjoying honing his sales skills again.

Renewables firm Unitherm Heating Systems has welcomed Jason Boshell to its team as an account manager looking after the north of England. Based in Leeds, Jason has broad experience of the HVAC market at a functional and technical level as a former M&E consultant and sales manager in the heating sector.

Toilet solutions and water management manufacturer, Fluidmaster, has announced the appointment of Jean Paul Malum as its new marketing director. Jean Paul will focus on the Group’s marketing strategies and lead the transition of all of the company’s global marketing operations into the Fluidmaster family portfolio.

British bathroom specialist Aqualisa has welcomed Glenn Payne as director of sales within its specification division. In this new role, Glenn will spearhead the expansion of its business in the specification, housebuilder and developer channels. He joins from Knauf, where he was head of sales for the UK and Ireland.

Duravit UK has announced the appointment of Gary Matthews to the newly created position of sales director. Gary will be working with Duravit’s network of showroom partners, bringing new products to market, and developing the existing product portfolio. Previously he has worked with brands such as Grohe and Ideal Standard.

The product development manager at Altecnic has been appointed chair of the Hot Water Association (HWA). Stephanie Allchurch has more than 20 years experience in the in the industry, and 10 years at the HWA, providing technical insight to form the basis of standards, legislation, and guidance.

Neoperl UK has appointed Chris Neath as sales manager for UK & Ireland. He brings a wealth of experience to the role, having worked for the business for almost a decade. Chris joined Neoperl UK as a sales administrator in 2013, progressing to become the company’s business development manager four years later.

Sustainable heating guide for schools

A new guide has been released by Baxi Commercial Solutions aimed at supporting schools in setting achievable pathways to more sustainable heat.

The ‘Schools and the heat decarbonisation challenge’ report assesses the different heating technologies and solutions that will need to be available to schools to reduce heat associated energy usage and emissions.

The guide explores some of the sustainable heating options currently available, outlines the value of planning phased refurbishment programmes and also illustrates the achievable carbon and energy savings.

Using smart simulation software, the Baxi guide analyses the achievable energy and carbon savings from a phased

refurbishment programme in theoretical secondary and primary schools. The simulated stages include initial measures to improve energy efficiency, the installation of a more efficient, future ready system, and a multivalent approach involving air source heat pumps to decarbonise a large portion of the annual heat demand.

Andy Green, director at Baxi Commercial Solutions, says: “We understand the issues that schools are up against when tackling heat decarbonisation in their buildings, particularly with the energy crisis squeezing already tight budgets.

“Ultimately, the goal is to transition to low carbon heating technology, such as heat pumps, but school buildings are often complex projects for refurbishment. Estates and facilities managers, consultant engineers, M&E contractors and installers can face an array of issues, with time, budget, available power and physical space just some of the typical limitations.

“Ensuring robust design practice is key. By working together, heating manufacturers and professionals can help schools get the most from their heating budget while ensuring best practice for heat decarbonisation.”

◼ phamnews.co.uk/1022/11

Updated calculator for storage heaters

An updated version of the online calculator tool ecoProCAL has been released to support heating engineers and installers when fitting electric storage heaters under ECO regulations.

Elnur, a manufacturer of electric heating products, developed the ecoProCAL to make it easier to calculate which heater and the number needed to heat a home and ensure that the customer is getting the most efficient solution for their money.

The new version – version 4 – takes into account new ECO regulations. Using measurements relating to the property’s insulation, number of windows, walls and rooms, the calculator will display the model of storage

heater required and will also give running cost information.

Andrew Molyneux, technical director at Elnur, says: “The enhanced version of the ecoProCAL helps take the guess

work out of the installer’s job. It also helps companies plan more effectively, which at the moment, is really important when supply chains are under pressure.”

◼ phamnews.co.uk/1022/13

Steps to cleaner energy

Kensa, the UK ground source heat pump manufacturer, is calling on the government to address the current energy crisis by investing in and legislating for a secure, sustainable and self financing future built on renewable energy grids.

The company has set out a three point plan which, it is argued, would deliver a low cost, low carbon and low grid impact solution:

1. Create more green electricity, by investing in renewable electricity sources such as offshore wind and solar.

2. Address the disproportion between the levies currently causing electricity to be more expensive than gas, and thereby allow the cost benefits of low carbon electric technologies, such as heat pumps, to be fully realised.

3. Focus efforts on rapidly decarbonising heating, switching to low carbon electric heating.

The company argues that by installing the underground infrastructure required for ground source heat pumps a whole street at a time, properties can be linked to heat networks.

Dr Matthew Trewhella, CEO of Kensa Group, comments: “Net worked heat pumps provide the lowest overall cost transition to a cheaper, greener and more reliable way to heat our homes. They provide the same levels of comfort and warmth, whilst safeguarding the future of our planet and protecting people against the very real threat of fuel poverty.”

Hydrogen boiler fitted on purpose-built testing site

A wall mounted hydrogen condensing boiler from Vaillant has been installed at the DNV HyStreet demonstration site in Spadeadam, Cumbria.

Installed in one of the three purpose built terraced homes on the site, the 100% hydrogen boiler will provide valuable evidence to demonstrate how hydrogen performs in a ‘real world’ environment.

The project, which is part of the H21 programme and is led by Northern Gas Networks and DNV, includes testing on a one kilometre purpose built polyethelene MicroGrid. The MicroGrid mirrors a typical UK distribution network and is being used to understand how gas distribution companies would manage and operate the networks under 100% hydrogen conditions.

This is the second of Vaillant’s wall mounted hydrogen condensing boilers to have been installed in the UK. In March

Cloud-based monitoring system for heat pumps

Following a successful UK pilot scheme, a heat pump monitoring and optimisation platform is set to be commercially available from Hampshire based innovator Clear Blue Energy.

HE VPP, which is short for ‘Heat Enabled Virtual Power Plant’, is a cloud based Internet of Things (IoT) monitoring and optimisation platform for low carbon heating systems such as heat pumps.

By using remote data collection and cloud based algorithms, HE VPP ensures that heat pumps are appropriately sized and specified for the application, installed and set up correctly, and optimally operated throughout their lifespan. The system also takes into account external factors such as weather, energy prices and electricity grid

this year Vaillant’s first 100% hydrogen boiler was installed at the H21 South Bank site in Middlesbrough, where testing is taking place within a bespoke facility on disused land, purpose built to utilise the existing underground gas pipework, which formerly supplied houses on the site, that have since been demolished. The evidence gathered here will be used to examine practicalities such as gas tightness and purging through to installation needs.

Speaking about the project, Mark Wilkins, technologies and training director at Vaillant, says: “The future of heating is expected to be a mix of technologies, rather than being reliant on one source. The data gathered from this site will continue to inform our own product development, and ensure we continue to lead in both boiler and heat pump innovation.”

◼ phamnews.co.uk/1022/12

demands or carbon emissions.

HE VPP has been field tested in the UK through a pilot scheme funded and delivered by a consortium led by Clear Blue Energy and supported by Local Enterprise Partnership, Enterprise M3

The platform has been integrated with several heat pump products and different configurations, proving its flexibility and suitability for commercial scale up. In most cases, no additional equipment is required in the home as the HE VPP platform can communicate directly with the heat pump via a cloud connection to the customer’s broadband.

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Complying with the rules

In the June issue I read the article by Kiwa on Regulation of the Water Supply (Water Fittings) Regulations with interest. It was a half page article but could be summed lines, when Mr Price states “it’s not non compliant components”. If that is the case, why are people allowed to sell such components?

The argument put forward in the past has been it’s not illegal to sell it, it’s only illegal to install and use it, and it’s up to the installer to ensure it complies. On a point of law, it is not quite that simple – it very much depends on the information provided by the seller. Most people are aware of

the Sale of Goods Act, but less well known is the Consumer Protection From Unfair Trading Regulations. This legislation

information that, and I quote, “...causes or is likely to cause the average consumer to take a transactional decision he would not have taken otherwise, taking account of its factual context and of all its features and circumstances”.

Let us take boiling water taps as an example. Both the Water Supply (Water Fittings) Regulations and the Building Regulations make

a temperature greater than °C, but to my knowledge those manufacturers who sell taps that do store water above °C say nothing about this in their literature.

Given that it is a criminal

omitting this information, is likely to cause the average consumer to take a transactional decision he would not have taken. In short, if given the relevant information it is highly unlikely anyone would buy their product.

I have used boiling water taps as an example, but I can think of at least another four products that fall foul of the same legislation. Is it not time the government did something about this instead of putting the burden of responsibility on the installer and user?

Water regulations

Turning to last month’s issue and the article on bidets by the CIPHE: From personal knowledge I remember the Water Byelaws were replaced every years but inevitably their introduction was often late, by up to three years. We were told the same year time frame would apply to the Water Supply (Water Fittings) Regulations , but they are now over never been revised. This means

they have not kept up with the development of modern plumbing equipment, one of the reasons why today we have problems with compliance.

For my sins, I was a member of a small group set up by the Water Regulations Advisory Scheme to look at the revision of the Regulations but only a few discussions took place before the meetings concluded. When the Water Supply (Water Fittings) Regulations and the Water Regulations Guide

combi boilers were relatively common fully unvented systems in the UK were in their infancy. Because of this some of the diagrams were based on the conventional storage fed systems and, as such, are totally impractical for the modern home. Can you imagine someone paying £ for a state of the art bathroom and having an interposed cistern and separate water heater just for a bidet? Far too often the diagrams, while technically

Views

As for making the hose short enough so as not to fall below the spillover, I would suggest that is completely unworkable. I have tried setting a spray up using various lengths of hose and I found it impossible to have the hose long enough to do as it is intended without it being long enough to fall below the spillover.

The only workable option I can think of is to have a self retracting hose, but I’m not sure how one would go about developing that. From a purely practical point of view, if customers want a bidet the only

is a spray mixer discharging above the spillover of the WC pan.

Rob Chambers Via email

Please address your letters to: The Editor, PHAM News

1b Station Square Flitwick, Bedfordshire, MK45 1DP or email to: editor@phamnewsedit.co.uk

Let us know what you think...

Meet the Warriors of Warmth

Warriors of Warmth (WOW) is a charitable initiative founded by Nottingham based heating engineer Jonathon Hallam, who is dedicating his expertise to delivering heating and hot water systems to charities that work to improve their local community. We talked to Jonathon about how this operates and how the industry can contribute to its charitable aims.

What is Warriors of Warmth?

JH It’s an installer led effort to give free heating and plumbing goods and services to charities who are making massive differences in their communities. I’ve always been involved in charitable activities through my church but realised that donating my professional skills could make the biggest impact.

How did it come about?

JH It follows on from the Heroes of Heat charity install initiative I was involved in, and from there I founded WOW with the aim of fighting fuel poverty and promoting community spirit. WOW’s work has done that, and so much more. These charities get nervous about overheads and running costs, so as a heating engineer I can give them reassurance, saying, “I’m here now, I’m going to back you up, it’s going to be fine”.

What kind of charities has WOW helped so far?

JH Since 2019 we’ve done work for about five charities - new boilers and system upgrades – plus the 10 or so a month who are getting free consultancy services on energy efficiency. It’s helping homeless shelters, food banks, and community centres, many of which have no heating or hot water facilities at all.

The main issue with charities is that they have to fight for every penny of funding they get, and now with the cost of living crisis, people don’t have any spare income to donate.

How does a project come together?

JH It begins with identifying a charity in need, and from there it’s a lot like any normal projectsurveying, specifying, and carrying out the work. The biggest difference is securing the resources. I rely on other installers to donate their trade for a day and, importantly, manufacturers and merchants to donate the products we need to make it all happen.

So how do you find willing installers?

JH Partly personal connections, partly appeals on social media. There are several engineers I can always count on, like Andy Cam and Lee Brown, whose expertise and industry connections make them invaluable. I also ask installers on Twitter and Facebook to sign up for a fantastic day of giving back with their trade.

How hard is it getting donations from manufacturers?

JH WOW has been up and running in some difficult times, first with the pandemic and now the cost of living crisis, so you can imagine it hasn’t always been easy! But manufacturers are absolutely essential to the success of the projects – it couldn’t happen without their generosity.

I advise the charities we are helping on the funding they can apply for to pay for some portion of the

project, but equipment donations are indispensable. We need thousands of pounds worth of materials on each project, and every penny the charity saves on materials will go back into the community instead.

How do you convince manufacturers to donate?

JH For me, personally, the payoff is the feel good factor – that sense of knowing it’s making the lives of others better. I accept that may not be a top priority for manufacturers, so to them I say it’s a great way to reach a variety of potential customers with their brand, and not just experienced installers. We also get lots of apprentices who come along on the day, who may not have any brand loyalty yet. They will remember that, for example, Fernox donated product and sent reps to site to provide training and support. It could make them a customer for the rest of their working life!

So companies who donate can potentially get their brand message out?

JH Absolutely! We get press coverage, both local and trade, so it’s a great marketing opportunity. Plus, members of the community come along, and they take note of companies that give. So do the trustees and governors of the charity we are helping. By supporting the ‘WOW Factor’, a manufacturer’s products will be seen by lots of people, and I’ll promote their brands on the Warriors of Warmth website.

Tell us about a recent project.

JH The last one was in Barnsley at a community hall. We installed six toilets, two boilers, and 11 radiators. It was such a hectic day, starting at 8am with engineers grafting in the boiler room. They took out three old boilers and put in two new ones – a combi for the caretaker’s house and a system boiler for heating and hot water to the hall.

We also put insulation in to improve the U values. It’s a hundred year old building, so all this work will save them a fortune in gas and heating bills.

What kind of response did you get from the industry?

JH We had fantastic support from manufacturers. ATAG donated the boilers and sent one of their reps along on the day. The expansion vessel came from IMI Hydronic Engineering, controls from EPH, and the radiators from Stelrad.

As for the installers, we had some absolute legends, like Andy Cam, Damon Blakemore, and Allen Hart, who donated their trade for the day.

All of this sounds like a lot of hard work. How do you manage?

JH I am a single parent and I work full time, so for me running Warriors of Warmth on top of all that can be incredibly stressful. It’s like having another full time job. It takes months to organise a project,

but it all has to be completed in a single day, so everything has to be incredibly organised.

It’s got to the stage where I need more than labour and materials donations, though. I want to take WOW to the next level, and for that I need different kinds of expertise. So far it has operated as an informal giving scheme, and we’re working on formalising it. Still, there’s a mountain of paperwork behind each project – everything is well documented – and I could really use some volunteers to help with admin.

There are other areas where people could give their valuable experience, like bookkeeping, marketing and even legal support. There are so many ways to give to WOW, and I invite everyone to consider what they might have to offer.

What’s your next project?

JH It’s a big one in Windsor, our biggest project to date. It operates as a homeless shelter and food bank and does amazing things for the community. People can go there for showers, have a meal, a place to sleep, even get mentoring on things like how to manage finances and how to cook.

The Windsor site doesn’t have a heating system at all now. The previous one didn’t meet regulations, and there was also an asbestos problem that had to be addressed. I’ve got to supply the heating system and get the installers on board.

On the day, I’ll take a minibus from my local college full of students who will have a learning opportunity. They will spend a day working with experienced installers and get training from manufacturer reps. At the end of it they’ll get a certificate and some free tools as an award for attending.

What do you need for the Windsor project?

JH The big thing is equipment donations, so anyone, whether it’s a manufacturer or merchant or anyone with the ability to give, please get in touch.

Alpha has been brilliant and donated a boiler, Triton has pitched in two showers, and a couple of long time friends of WOW – EPH Controls and Fernox – have also given generously.

Now what we need is an expansion vessel for the heating system, 12 radiators for the hall, sanitaryware, washbasins, taps, and WCs. So if you have any of these items to donate, or if you can sell it to us at cost, please get in touch. Anything you can do to help keep the cost down. The money this charity saves on these upgrades will instead go to their core mission of supplying vital services to the community.

Warriors of Warmth (warriorsofwarmth.co.uk)

Make sure you follow Warriors of Warmth on Twitter, (@WarmthWarriors), Instagram (@warriorsofwarmth) and Facebook. You can send DMs on these platforms to Jonathon Hallam to discuss how you can contribute.

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Training Update

Commercial route for working with gas

A new apprenticeship for Commercial Gas Engineering Operatives has been launched at Leeds College of Building. The apprenticeship is the first time the College has offered a commercial, rather than domestic, pathway for gas engineers and is aimed at those who need to know theories and safety procedures involved in the commercial installation, commissioning, decommissioning, or service and repair of gas appliances and associated equipment.

The apprenticeship will cover current statutory requirements such as health, safety and environmental legislation and regulation, along with maintenance of gas installations and appliances in accordance

with industry standards.

Apprentices will also learn about electrical and mechanical principles, energy efficiency, products, risk assessments, tool maintenance, personal protective equipment (PPE), working on customer premises, effective communication, working with different trades, flue testing, pipework, ambient air testing, and identifying faults.

On achieving a pass or distinction, apprentices will be eligible for membership with the

Institution of Gas Engineers and Managers (IGEM) professional registration as an Engineering Technician (EngTech).

Jim Branney, curriculum manager for gas and short courses at Leeds College of Building, comments: “We have been responsive to employer feedback and adopted a BPEC curriculum framework, endpoint assessment, and accredited certification specifically for these apprentices working in commercial organisations.”

◼ phamnews.co.uk/1022/16

Learn about energy storage system

Installers are being offered the chance to learn about Aceleron’s Offgen energy storage system at the Installer Training Hub at this year’s Solar Storage Live show at the NEC, Birmingham.

From 18 20th October, Aceleron will be demonstrating how to fit its battery energy storage system (BESS), which can be taken apart for servicing, maintenance, repair and upgrade as technology advances.

New to the show this year, the Installer Training Hub will feature a battery and inverter wall, PV module and mounting installation rigs as well as the

Installer Training Theatre. Visitors will have opportunities to get an in depth understanding of how the technology works as well as how it can be fitted in a variety of settings.

The training theatre will feature Q&A sessions, as well as live demonstrations, and Aceleron experts will also be available on stand G62 to answer any further questions and provide a closer look at the company’s modular energy storage batteries, designed for both domestic and light commercial settings.

◼ phamnews.co.uk/1022/17

Radiator training van updated

A new and improved training van has been unveiled by Stelrad to enable the company’s Brand Specialists team to demonstrate the features and benefits of the company’s product range, including radiators from the Vita Series, the Softline Series and Henrad.

The new vehicle has 13 radiators mounted inside, allowing installers and merchant staff to get close to pretty much the full line up of options.

“The training van is now ready for use anywhere in the UK and it’s a great training tool, allowing installers and merchant staff to get up close and personal with our wide

range of radiators,” says marketing communications manager Sarah Baker. “Installers can see and touch the actual radiators they are being offered by their merchant and get information for every

product they see.”

To find out when the training van will be calling at your local merchant, follow Stelrad on social media where updates will be posted almost daily.

◼ phamnews.co.uk/1022/18

Planning for the Future Case studies – why they’re worth it

Showcasing your heat pump installations with a case study can provide a useful demonstration tool when engaging with potential customers – Olivia Powell Maycock from NIBE Energy Systems highlights the power of story telling.

As an installer, being able to clearly communicate what you have to offer to those thinking of engaging your expertise is crucial to success. With good persuasion, new business can be acquired, and your skills and expertise can be demonstrated. To put it simply, you must advertise what you are offering, and great advertising is about great storytelling.

The most effective way to win potential new customers is through case studies to explain what you do as a business. The case study is a powerful tool to illustrate what a heat pump is, what they can do and the benefits and comforts they can add to a home.

Whether you are new to installing heat pumps or have been installing them for many years, installation case studies are a great way to demonstrate your previous projects to your new customers.

The energy crisis means that more and more people are researching ways to reduce energy costs, and having real life examples available on your website can really help someone decide to make the switch.

With easy access to cameras and video making tools today, case studies can be as simple as a few photographs or videos uploaded from your phone to your website and social media pages. We love to see our heat pumps being installed and so do homeowners.

Stick to the basics and remember to keep them simple. Most homeowners won’t be interested in the finer technical details. They are likely to be more interested in the cost, the savings, and the installation process.

Let’s look at some of the common questions potential customers may have which would help you form your installation case studies.

What is a heat pump and how will it work in my home?

Addressing this question with a couple of lines or a 30 second video clip is more than enough to explain how a heat pump works for most people. Customers are not used to seeing their boiler or cylinder because they tend to be kept in cupboards, so it is an excellent idea to provide images or include a video of the heat pump in the home.

We find providing details on all the

Olivia Powell-Maycock Head of marketing at NIBE Energy Systems

technologies installed really helps to engage customers and highlights how the heat pump integrates with controls and solar PV systems, for example.

What does it cost?

A clear explanation of running costs is important to show the difference in current and future fuel bills. Testimonials from customers really add weight to the modelled savings and can be a great addition to a case study.

It is also worth mentioning that installation costs differ from installation to installation, and accurate costs can be provided following a site survey. If the case study benefited from the Boiler Upgrade Scheme, it would be a good idea to provide a brief explanation of how it operates.

Is my property suitable?

When customers review case studies, they will be looking for an installation that is similar to their own property. It is worth creating a few case studies showcasing different property types, including new builds, 1950’s semi detached, Victorian terraces, etc. In a nutshell, if this is the first time you have carried out an installation for a particular type of property – then it is worth your time creating a case study.

Find out more Visit NIBE’s website to see some examples of what a great case study looks like. We are proud that some of ours have recently appeared in the national press! And while you are there, if you have recently installed a NIBE product, get in touch with us so we can highlight the great work you are doing.

How to build up your pension

New research from Ironmongery

Direct has found that one in eight ( %) tradespeople

approaching retirement age ( preparations for their retirement, so the online retailer has partnered with experts Fabian Taylor (FT), a senior associate and chartered

wealth management team, and George Stainton (GS), senior wealth manager at Hoxton Capital Management, to share helpful tips with plumbers on how to prepare.

Planning in place

FT: “Contributions to a pension attract tax relief from the government. So, for every £

you contribute, tax relief of £ is added, making the total contribution £ .

“As a general rule, you should try to save half the age at which you started as a percentage of your salary. So, if you start saving at age , then you should contribute %, but if you start at age , you should aim to save %.”

The earlier the better

GS: “While it’s true that you can start saving at any point during your career, it’s sensible to begin putting aside money for retirement as early as possible.

“If younger people are not contributing to a pension scheme, then they should make sure they have some sort of structured savings in place. Getting into the

habit of saving for retirement earlier in your career will make life much more comfortable as you get closer to retirement.

“As an example, if someone needs to have a retirement pot of £ at the age of , they will need to save £ per month if they start at the age of and see a % return on their investment each year. If they start saving at increases to £ per month and dramatically increases to £ per month if they start at .”

Workplace schemes

FT: “If you are years old or older, earning over £ and employed by a company,

you will be automatically enrolled into your company’s workplace scheme. Through this, a minimum of % of your earnings, split between yourself and your employer, between £ and £ , will be invested into your

should consider increasing contributions. If you opt out of this workplace pension, you are missing out on money from your employer.”

GS: “With the help of auto enrolment, younger people are better equipped than ever to start saving for their retirement early. As the majority of the young working population will

be contributing to some kind of workplace pension, they

term saving and compounded growth.”

Every little helps

FT: “Those working on a self employed basis do not have the same auto enrolment to a workplace pension scheme that employed people do, so it’s important that you make your own preparations and plan ahead for your retirement.

“Draw up a budget to see what

month, and do some research into the best place for you to put it that allows for investment growth and tax relief. Even if it is a small amount, every little helps.

“Assuming a growth rate of %, if you were to contribute £ per month to a pension at age , the pension could be worth £ by age . However, if you don’t start saving until age , the pension could be worth £ by age . The longer you wait to save in a pension, the more you may have to pay in later in life to save enough to meet your needs in retirement.” phamnews.co.uk/

The key to having a secure pension pot when you

Here, the experts weigh in with their advice.

Matters

How a quality quote can swing the deal

In this month’s business advice column, Aaron McLeish considers the building blocks of a quotation sheet that can make or break a deal with the customer.

Have you ever mapped out the customer

journey from initial enquiry to completing the job and getting money in the bank? At any stage, a customer could decide not to continue to the next step, at which point the sale is lost.

The quote often sits in the middle of the customer journey. Executing a quote which fully meets your potential customers’ needs will lead to a quote acceptance, then money in the bank if you request deposits.

Aaron McLeish Director at Together We Count

Testimonials – including testimonials in your quotation is a good idea because it helps to build trust with potential customers. Seeing what others have said about your work can help to reassure them that you are capable of doing a good job.

Include a photo of the property/site – even the front door or door number will do. This shows you have taken the time to make the quote personal and it’s not a generic quote you churn out over and over again.

I have recently critiqued some domestic quotes with the aim of spotting areas which can quickly be improved upon to ensure that more quotes are accepted. This then leads to more work, which results in more money in the bank.

How to improve quotes

Have an opening paragraph. Thank them for letting you quote for the job. Make it personal.

Grammar! When quoting for work, grammar must be correct. This is because the quote sets the tone for the entire project, and incorrect grammar can give the impression that the work is of poor quality. It also shows that you are not

grammar can change the meaning of what you are trying to say, which could lead to misunderstandings or even legal problems.

Don’t clog up the main body of the quote – use an appendix to help provide further information. If you put too much in the main body, people may not read it, or they’ll miss something important due to skim reading. Many customers won’t read the appendix, but for those who like a lot of detail, this could be make or break for them.

Any options to save money or include extras? Let the customer choose to spend more money if they wish! Are there optional extras they can choose from? How about if they sign up for a maintenance plan

behaviour reward – (which is a discount for example, leave a review on Checkatrade and receive a £ up promise will reassure the customer that you will be respectful of their home.

How soon can you do the work? Knowing when you can do the work is important when trying to win a customer over. If they know that you have the availability to do the work right away, they are more likely to go with your company. Being able to answer this question upfront shows that you are prepared and that you value their time.

Point of payment

Your payment options could be the deciding

or you accept credit cards, it could mean that you are the preferable choice over someone who is cash only. In today’s world where money is tight for so many, being able to pay using credit or in manageable payments is often desirable. Make it easy for your customers to pay you.

Pay in advance or on completion? Do you require a deposit? Be very clear about your payment terms from the onset. Nobody likes surprises when it comes to bills.

Contact details – it should be very clear how the customer can get in touch. They may have a make or break question to ask.

Call to action? How do they accept the

in the quotation process, and it is your opportunity to book the work. Do they need to call? Do they need to sign an acceptance? Will it be sent for an e signature?

There are many elements that go into building the perfect quote. Don’t rush quotes out the door. Take your time and for the job.

Find out more

As the director of Together We Count, Aaron McLeish is an accountant specialising in the plumbing and heating sector. Aaron is also author of The Quote Handbook.

Make your vote count!

All the entries are now in for the inaugural Energy Saving Awards and it’s now up to the readers of PHAM News, and sister publication Energy in Buildings & Industry, to decide who will be announced as the winners.

Voting opens on 14th October and will remain open for three weeks. Industry professionals are invited to make their voices heard by casting their vote online, then all qualifying votes will be counted at the end of the closing date.

The online vote will be the sole factor in determining who will be shortlisted to win the award in each category, with the ultimate winner to be announced at a special prize giving event set to be staged at the prestigious Tower Hotel in London on 1st December.

The Awards

Organised by PHAM News, in partnership with our sister publication Energy in Buildings & Industry (EiBI), the new event is designed to celebrate the very best professionals, products and projects across the plumbing, HVAC and energy management sectors.

The awards have been created to acknowledge the important work that has been achieved by manufacturers, installers, contractors, suppliers and organisations to reduce carbon emissions and become more energy efficient.

We look forward to giving professionals in this topical and increasingly critical area the opportunity to celebrate their collective achievements.

Categories & criteria

There are 11 categories where readers can cast their vote, and entrants have been invited to put forward their case for winning in no more than 1000 words, backed up with attachments, photographic evidence, and links to video content and websites.

Here’s a list of the categories to vote in and what to look for:

Domestic Heating Product of the Year

To be awarded to the manufacturer or supplier of an innovative domestic heating product that will help users save on energy and reduce their heating bills. The winning product can be a complete system, individual unit or component, but entrants will need to show how it is more energy efficient than other similar products already on the market.

Commercial Heating Product of the Year

To be awarded to the manufacturer or supplier of an innovative commercial heating product that will help energy managers to reduce an organisation’s heating bills.

The winning product can be a complete system, individual unit or component, but entrants will need to demonstrate how it is more energy efficient than other similar products already on the market.

Domestic Ventilation Product of the Year

The importance of indoor air quality has been widely acknowledged in recent years, but an effective ventilation solution needs to improve IAQ without wasting energy. This award is open to any manufacturer or supplier of an innovative energy saving domestic ventilation product.

Commercial Ventilation Product of the Year

Open to any manufacturer or supplier of an innovative energy saving ventilation product or system designed for commercial, industrial or public sector projects. The product should demonstrate a design for greater energy efficiency but also benefits in improved indoor air quality.

Water Saving Domestic Product of the Year

With the UK’s population growth and climate change likely to put an increasing strain on the country’s water supplies, this

award will look to highlight any products or solutions that might help to reduce a household’s water usage. Entries will come from manufacturers or suppliers of any innovative water saving product aimed at the domestic market.

Water Saving Commercial Product of the Year

To be awarded to the manufacturer or supplier of an innovative product for the commercial, industrial or public sector that can be shown to help users reduce their water usage and cut water bills.

Lighting Product of the Year

To be awarded to the manufacturer or supplier of a new energy efficient lighting product that helps to lower electricity bills without compromising on performance as well as helping improve light quality throughout a commercial, industrial or public sector building.

Domestic Installation of the Year

The award will go to the company behind any domestic refurbishment project that can be shown to have helped householders or tenants to reduce their energy consumption. Whether it involves the installation of a completely new heating system or an upgrade to an existing system, the winning project will need to demonstrate how

it has enabled the users to save on energy while maintaining or enhancing their comfort levels.

Commercial Installation of the Year

The winning case study will be a commercial or industrial project that can be shown to have significantly reduced an organisation’s building or process energy use. Competition entries will need to demonstrate success in reducing energy consumption but also additional benefits.

Public Sector Project of the Year

Open to those responsible for a project undertaken in schools, hospitals and other public buildings. It should have significantly reduced the organisation’s energy use and brought added benefits to occupiers.

Campaign of the Year

The advertising campaign or promotional activity that has done most to encourage people to save energy or highlight an energy saving solution. Whether in print, online or on screen, we’re looking to reward the campaign that has succeeded in achieving its objectives by influencing the behaviour of its target audience.

How to vote

To register and cast your votes, please visit the dedicated website: www.energysavingawards.co.uk

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Boilers

What will warm the homes of the future?

Contrary to reports, there is no legislation in place to outlaw the future installation of gas boilers, but will they be heating UK homes for many years to come? Martyn Bridges from Worcester Bosch discusses likely developments.

There continues to be a lot of talk in the newspapers, misquoting some of the government statements around gas boilers.

As it stands, there is no firm policy of stopping gas boiler installations anywhere, so it’s important to set the record straight on what is and isn’t true about gas boiler policy.

What’s expected

The likely outcome for new build properties, or houses built under the 2025 Building Regulations, is that it will be virtually impossible to fit a gas fired boiler in a new build home. As a result, the heating system will likely have to be a heat pump for individual properties or even a heat distribution system with heat interface units for close density housing.

Again, as yet, there is no firm policy in place to ban gas fired boilers from replacement installations.

There has been the odd remark in various publications that 2035 is what they are aiming for, but at present it just looks to be an ambition rather than any particular statement.

Martyn Bridges

Director of technical services at Worcester Bosch

Hydrogen backing

To coincide with this, there has been further support for hydrogen in the energy security bill earlier this year. The Business and Energy Secretary announced a doubling of hydrogen production to 10GW, which is double the original target of 5GW by the end of the decade.

Reading between the lines, this indicates that gas in its present form obviously has a limited life in front of it and would be substituted either wholly by hydrogen or by blended methane and hydrogen gas.

A number of trials are taking place, as we all know, to try and prove the case for hydrogen, and a number of trials are taking place for blended hydrogen as well.

The government has stated that a decision on mandating that only hydrogen ready boilers can be placed on the market will be made no later than 2026

Mix and match

We expect a combination of technologies are likely for the future to ensure greener heating and that we are moving towards our net zero targets.

Heat pumps of course have been well spoken about and well supported by the government and will look to be fitted and utilised by properties where it is technically and financially possible.

We would also expect to see an increasing amount of hybrid systems being installed in conjunction with a gas fired boiler. This has been taking place in Germany, and will be implemented in the Netherlands from 2026, so it is very likely that the government will have to acknowledge and support hybrid systems perhaps more so than they have done up until now.

Future of gas

At Worcester Bosch we certainly intend to continue manufacturing gas boilers in the UK, as long as there is a market for gas fired boilers.

We do believe there will always be a market for gas fired boilers as we transition from natural gas to hydrogen, with hydrogen ready boilers likely to be mandated from the mid to late 2020s.

It is likely that the current annual sales figures of gas

t It’s business as usual with the production of gasfired condensing boilers at Worcester Bosch

boilers, of around 1.6 million as it stands, will start to decline as new build properties transition to heat pumps and heat networks.

However, we are confident that high volume boiler sales will continue, which is likely to be foreseen. These high sales are likely to be hydrogen ready boilers that form part of a hybrid system in combination with a heat pump. Systems such as these are becoming very popular in countries like Germany and the Netherlands.

Business as usual

In summary, there is no stated ban on natural gas fired boilers as of yet, but it may be likely to happen sometime near the 2030s, and it will be hydrogen, heat pumps and hybrid systems that are likely to be the preferable winning combination.

In the meantime, it is business as usual with the production of gas fired boilers, however we would still be awaiting an update on the future of this heating technology before providing more insight on where the future of this technology will head in years to come.

We look forward to the updates that will follow in regard to gas boilers and the future of the industry and new technology advancements.

We do believe there will always be a market for gas fired boilers as we transition from natural gas to hydrogen ready boilers

p The latest hydrogen ready boilers under test at Worcester Bosch

across

Homeowners

the UK will still be looking for ways to save money on their heating and hot water this winter, and installers can help their customers out simply by ensuring boilers are regularly serviced and maintained. After all, keeping a heating system working at its optimum level will ensure it performs at its maximum efficiency – not to mention cost effectively.

For example, regular servicing can prevent dust, soot or debris from accumulating inside the boiler. Not only does this aid the unit in terms of efficient running, it also helps reduce fuel consumption, reducing emissions while keeping energy costs low.

Every year

With any boiler, regardless of its age, it is an installer’s responsibility to ensure it is working safely and efficiently. Indeed, annual servicing is usually necessary to fulfil the conditions of most manufacturers’ warranties, which will be invalidated if this requirement is not met. As a result, manufacturers and installers should both encourage and remind end users to arrange for their boiler to be serviced every year.

When servicing a gas boiler, engineers should conduct a visual check and look for any signs or evidence of water leaks inside the case. It is crucial to make sure there are no small signs of distress or possible leaks, especially on key components including diverter valves, plate to plate heat exchanger, main heat exchanger, pump and pipework. Closely inspecting these parts can help identify any potential faults before they progress and cause any serious damage.

During an annual service, installers should also check that any expansion vessels have the required amount of pre charged air inside them. After all, it is important for any expansion of water to be taken by the vessel, as this will prevent any over pressurisation issues. It will also stop the pressure relief valve (PRV) from leaking due to the expansion vessels having lost their charge.

Don’t forget to follow the manufacturer’s servicing instructions, as these may be product specific. These will also be covered on a training course, so it is worth installers attending one every year to ensure they are up to date with any of the latest developments.

Here at Navien, we recommend checking the inhibitor chemical levels in the central heating system are correct, so as to provide ongoing protection against the potential build up

Energy saving is part of the service

As winter approaches, keeping boilers running effectively, efficiently and economically is vital, especially when faced with rising energy costs. Sean Keleher from Navien outlines the importance of boiler servicing, maintenance and the latest diagnostic technologies in keeping heating and hot water systems operational.

of corrosion and limescale. Remember, if a magnetic system filter is fitted, it will need isolating and cleaning out to ensure the efficient running of both the boiler and system.

Right readings

Sean Keleher National technical manager, Navien

Flue gas analyser readings should also be compared with the manufacturer’s recommended levels in terms of the CO/CO2 combustion ratio for gas (in gas boilers this is less than 0.0040). Doing so will indicate if the boiler is working to its optimum level of efficiency. Should the reading fall below the necessary level, most manufacturers simply recommend a visual check for any water leaks and cleaning any local debris (e.g. dust) from the case. If the reading is higher, installers should follow the manufacturer’s instructions and carry out a full service, which usually includes cleaning the burner and the heat exchanger. If the reading is still high after this, further investigation is required. The service details should be recorded on the Benchmark Service and Interim Boiler Work Record in the boiler manual and left with the householder.

Installers also need to check flue termination and the flue route for its entire length (including the joints) from the boiler to the outside of the property. Any obstructions must

be removed from the terminals and the flue should be safely fitted. Furthermore, the flue, ventilation and the gas rates must be correct for efficient boiler combustion. Checking the flue integrity ensures it is working correctly – and that no exhaust gases are escaping.

In addition, engineers must make sure the controls don’t get overlooked; not only do these need to be functioning correctly, they should also be the correct devices for the application in hand – i.e. meeting both a property’s and end user’s heating and hot water requirements.

Duty of care

On the subject of the end user, installers have a duty to make sure customers are aware of how they can help maintain their boiler so that it remains in top condition. They should be advised to check the boiler’s pressure/temperature gauge daily, as well as look at the piping and condensate drain every month just to make sure nothing is leaking. Plus, if a boiler isn’t being used for hot water generation, it can be shut down outside of the heating season.

When it comes to diagnosing any issues, the latest boilers, such as Navien’s NCB700 ON (which can supply hot water for up to three showers

simultaneously), are equipped with a text driven display that has the option to run a series of test procedures for a full system diagnosis. An ‘error history’ option also allows a list of the ten most recent errors to be displayed on the screen, while the boiler manual will explain the cause of any fault codes.

Smart thinking

Advances in technology have now made it even easier for installers to conduct service and maintenance, with innovative devices such as Navien’s Smart Service Toolkit allowing for accurate boiler monitoring and diagnosis based on live data. In fact, it can be used to check product information, error logs and service history, as well as customise settings according to a user’s needs and the type of property in which it is fitted.

So, as we all face greater uncertainty over fuel bills, installers have an important role to play in keeping their customers’ heating and hot water systems running as economically as possible. A combination of regular servicing and utilising the latest diagnostic technologies will ensure modern gas boilers perform to their full potential. Plus, it will save energy and reduce running costs, which will be music to homeowners’ ears.

Installers have an important role to play in keeping their customers’ heating and hot water systems running as economically as possible

Home of Green Heating

With the Government’s decarbonisation target to achieve net zero by 2050, we’re here to support you.

We’re committed to helping you and your customers choose the right product today, while also providing you with the necessary training and knowledge to prepare your business for the future.

Visit our website to discover the five key future technologies worcester-bosch.co.uk/future-industry

Gas

3 ways to maximise boiler performance

How can you help your customers to maximise the efficiency of their gas boiler? Jonathan Kidner from Alpha explores three ways that installers can encourage UK households to save on energy and reduce their heating bills.

With most householders keen to reduce their energy consumption in the current energy landscape, installers have an increasingly important role to play in educating their customers on how to drive the efficiency of their heating system. Here are three ways to make a difference:

1. Hybrid approach

The domestic heating sector is set for significant change in the next few years, with a continued focus on improving the efficiency of existing housing stock.

The government is regulating a shift away from the traditional gas boiler and installers will be well aware of lower carbon options such as electric heat pumps. However, while this approach may work for new properties, a heat pump only approach is not always practical for existing properties due to space constraints, insulation levels and/or heating demand. For example, if the heat pump is providing heating and hot water, then a hot water cylinder is required – often difficult to retro fit in homes with a combi boiler.

Jonathan Kidner Alpha product engineer

Instead, we are working closely with installers to support a hybrid approach to heating and hot water provision. A heat pump is installed to provide space heating, with a combi to provide hot water. The hybrid system works equally well whether the boiler is mains or LPG or oil fuelled, ensuring it is a good option for off gas grid homes too.

There are a host of benefits. Retaining a combi boiler to provide hot water means that the householder benefits from low carbon heat pump heating, with on tap hot water from the gas boiler. For larger or older homes with lower insulation levels – or properties with a high heating demand – the gas boiler can provide a boost to the heating system during times of peak demand, giving more certainty of comfort.

Additionally, there is no need to find space for a hot water cylinder and the boiler can continue to provide hot water, reducing the size of the heat pump needed.

Perhaps one of the most important benefits of a hybrid approach is that the system can be set up to switch automatically between fuels, selecting the most efficient. Given the current situation with energy price rises, most homeowners will benefit from a system that provides their hot water and heating at the best price all the time.

2. Heating controls

There have been a wide range of energy saving tips put forward by the media, politicians, consumer champions and other commentators during the energy price rises – some more viable than others.

When it comes to heating, installers have a key role to play in offering such advice and it can pay to add value to your service with some relatively simple tips.

For example, be sure to reinforce the value of setting a heating system so it delivers the optimum temperature for comfort whilst ensuring it only uses the energy needed.

This could be as simple as reminding customers to turn thermostatic radiator valves down or off in unused rooms, or reduce the room temperature they normally set by 1˚C. This is a commonly used statistic, but it can cut bills by up to £75 per year in a typical home.

Householders may also be unaware how much difference controls can make in minimising energy consumption. There are of course many options available, from simple plug in mechanical clocks to versatile remote timers and smart thermostats, but make sure your customers know it too.

Smart domestic heating controls and thermostats obviously give homeowners much more control over their boiler performance and enable more reactive decision making when it comes to programming the system’s day to day timings.

One of the biggest barriers has always been education, but app enabled appliances are commonplace now and innovative heating control systems, such as the Alpha Connect Wi Fi thermostat, are proving increasingly popular.

3. Ongoing maintenance

Another way for householders to maximise the performance and efficiency of their boiler and wider heating system is of course maintenance, and this is a fantastic time to reinforce that point.

Too many customers still think of the annual boiler service as an inconvenient cost, so remind them of the benefits – an essential procedure to ensure the ongoing consistent performance of the heating system which, if neglected, could lead to undetected faults that will undermine the performance of the boiler and waste more energy (and money) than is necessary.

The annual service does not only pick up any wear and tear, avoiding a potential costly issue further down the line, but it also helps to optimise the heating system’s performance and controls to further reduce energy bills.

Make it part of your customer care activity to send out a boiler service reminder to customers ahead of the first anniversary of their installation. This will hopefully encourage the homeowner to commit to annual servicing – and reaching out in this way demonstrates a duty of care that will likely generate positive recommendations and referrals for your business too.

 Alpha’s E Tec boilers can be installed as part of a hybrid heating system

Perhaps one of the most important benefits of a hybrid approach is that the system can be set up to automatically switch between fuels

Gas Boilers

Specifying for efficiency and sustainability

The improper choice and set up of a gas boiler will likely burden the owner with a costly investment that functions ineffectively and requires frequent maintenance, with the inevitable consequence being its premature replacement. Vokèra’s Neil Mattock considers the fundamentals of specification.

C orrect specification is crucial when it comes to installing a boiler that not only operates with year round efficiency to create the ideal indoor environment for the householder, but also that its economic performance and energy use will mean that one more property has reduced its carbon footprint. So, what are the main considerations when considering a gas boiler that meets Building Regulations and functions sustainably for the all round satisfaction of the customer?

Suitable sizing

Ensuring a boiler is an appropriate size for the property is a crucial factor in terms of its efficient and sustainable function. A calculation to determine a property’s heat loss is advised to determine its space heating needs, with domestic hot water (DHW) requirements also being relevant to correctly sized boiler selection.

About 80% of the boiler market comprises combi boilers, which will deliver the hot water requirement in terms of flow rate. However, installing a 40kW combi boiler at a property with a 4kW heat load potentially saddles the customer with a boiler that is

10 times more powerful than the heating task at hand. The result will be inefficiency and expense through boiler cycling.

So it is important to consider the modulation ratio of the selected boiler and its ability to be range rated to ensure it not only meets the requirement for DHW production but is not ‘oversized’ for the space heating.

Flue location

Another consideration when it comes to specification is a boiler’s positioning. Most systems will be fixed to a wall, with the flue being installed outside a property.

Occasionally, however, it might be expedient to run a flue at a longer distance. This may be due to an inaccessible outside wall or the property itself being an unusual shape, thus necessitating the requirement for a vertical flue system. Again, this is not a regular instance, but flexibility in relation to the flue and where it terminates should be a consideration to avoid incursions from fumes.

Boiler control

How the boiler is controlled is another issue to consider in order to optimise its efficient, cost effective operation. Next level integration of modulating controls as per Boiler Plus regulations in the form of load and weather compensation improves temperature flows and allows boilers to run more effectively at a lower setting.

Load compensation controls, for example, modulate the flow temperature from the boiler based on the actual room temperature. This requires

the thermostat and boiler to ‘speak’ the same language, a function that is enabled by communications protocol –Vokèra uses OpenTherm. A similar principle is at the heart of weather compensation controls that use the outside temperature to modulate a boiler’s temperature flow.

As well as allowing property owners to reset their heating system remotely in the event of an anomaly or interruption in the gas supply, for example, an internet connected control gives installers off site access – if permitted by the customer – to diagnose issues in a significantly more convenient and effective manner for both parties.

Aftercare

This brings us to the issue of guarantees and customer peace of mind. Most boilers come with a minimum five year warranty. However, it’s important to know what sort of back up service accompanies your heating system. Customers should be asking questions of the boiler manufacturer, such as ‘how good is your service organisation and technical support?’ After all, a warranty doesn’t last forever.

At Vokèra, we believe it’s important to involve the customer at every stage of the boiler selection process whilst taking full account of their requirements. Installers should clearly explain to homeowners how and why their boiler is designed to perform for their property. Providing users with a greater understanding of a boiler’s function increases the likelihood that it will be run more effectively and therefore last longer. In terms of lifetime running costs and sustainability, that is the ultimate achievement. ◼ phamnews.co.uk/1022/24

CUT TO THE CHASE

 Oversizing a boiler compared to the property’s need will condemn your customer to higher fuel bills

 A boiler’s efficiency can be optimised by using controls capable of load and weather compensation

 Customers who understand the workings of their heating system are more likely to take steps to look after it properly

Neil Mattock Marketing director and head of training at Vokèra

 The Vibe Max is Vokèra’s newest boiler platform, designed to offer high end features on a value for money heating appliance

Responding to installer questions on hydrogen

The use of hydrogen to heat our homes continues to spark many questions and much debate across the industry. To help answer the queries that are most important to installers, Vaillant asked what they really wanted to know about its potential future use for domestic heating.

The following Q&A session is taken from the latest

on site at the HyStreet hydrogen demonstration facility in Spadeadam. Head of product management at Vaillant, Paul Honeyman, was joined by installers from PCL Net Zero, to discuss issues with the team of experts from Vaillant and DNV working at the site.

Can you tell us more about the

model?

manager at Vaillant, explains: “I was lucky enough to install both of Vaillant’s % hydrogen boilers, one here in Spadeadam, and one at H South Bank in Middlesbrough earlier in the year.

“Changes have been made to how the boiler works in terms of the ignition train inside the boiler, the monitored. But, from an installation perspective, there was very little boilers, the % hydrogen boiler has been designed to be straightforward to install to ensure the transition journey for our installers is as seamless as possible.

“Going back to basics and making sure all installation practices, such as purging the system, are implemented properly is the most important aspect when approaching a hydrogen install.”

to homes?

Dan Allason from DNV, one of the companies responsible for the logistics of getting hydrogen to the Spadeadam site, answers: “Nothing is set in stone yet, but you can produce hydrogen in

thing about hydrogen conversion is that we will be looking to use the same assets already out there to deliver the gas to homes, with some very minor

gas network that already exists in the street and it’s only the gas within it that will be changed.

to procedures to how we run those networks that will change, but, predominantly, certainly from an installer point of view, and also from the appliance point of view, there would see.”

Paul Honeyman, head of product management at Vaillant, responds: “Manufacturers like ourselves, are keen to give as much support as possible to installers and it is a great idea to keep an eye on the training modules available.

“We’ve already added new options to our training schedule to help those who the low carbon landscape, including ‘An Introduction to Hydrogen’, which is available now.

“Hydrogen is still very much in its testing and feasibility phase,

on the agenda many customers may be looking to make savings now. So, it is also a great idea to pair these with modules such as Low Temperature Solutions, or look at our Heat Pump training series, so you can ensure

Demonstration site

The HyStreet demonstration, in Spadeadam, Cumbria, is now home to the second of Vaillant’s % hydrogen

setting (see also page ) The site, which comprises of three, purpose built terraced properties, is run by DNV and Northern Gas Networks and is playing a key role in testing the feasibility of using hydrogen in our homes, the results of which will feed into the hydrogen village sites, expected in %

hydrogen boiler install at the DNV test site in Spadeadam, or to watch the discussion in full, please use the online reader link:

possible, whether this is on natural gas, hydrogen or even heat pumps.”

Boilers

Combi crossover delivers on hot water

Described as the ‘ultimate combi crossover’, Navien’s NCB gas boilers incorporate the benefits of the manufacturer’s NPE water heater to prioritise high levels of hot water performance. This ensures that all three boilers in the range are capable of meeting high levels of DHW demand.

The NCB700 is the flagship product, capable of supplying up to three showers at the same time. Thanks to a custom built hydraulic block assembly, which includes a mixing valve, flow adjustment valve and recirculation pump, constant temperature and hot water delivery are guaranteed.

The boiler also offers flow rates up to an industry leading 22 litres per minute (at 35°C temperature rise).

All NCB700 boilers can also be used in conjunction with the NaviCirc recirculation valve, which makes it easier to set up a secondary hot water return system. This simple plumbing device uses existing pipework to reduce the waiting time for hot water at the tap, via the addition of a dedicated recirculation return pipe. As a result, not only is the boiler more economical to use than system or regular units, it is estimated that it can save users over 7000 litres of water per year.

Available in two models capable of delivering up to 42 and 54kW of hot water respectively, the boiler

also features a turndown ratio of 15:1 and can achieve ErP A+ when used with Navien’s Smart Plus controller.

Elsewhere in the range, the NCB500 also utilises Navien’s flow adjustment valve and auto mixing valve. Available with hot water outputs of either 37 or 41kW, this boiler offers all round heating and hot water capabilities, thanks to a series of high quality components that ensure long term efficiencies and reliability.

The NCB family is completed by the NCB300 – a pared down version of its larger cousins, but still capable of high performance hot water delivery. There are three models available, providing DHW outputs of 28, 37 and 41kW, all designed for smaller properties

Commercial trials set for 100% hydrogen

Following the successful trials of 100% hydrogen boilers in a domestic setting, Baxi is preparing for similar trials of pure hydrogen operated boilers for commercial applications. The pure hydrogen boilers will enable commercial users, such as businesses and public sector bodies, to tap into the potential of hydrogen, whether used on their own or in a multivalent configuration with a heat pump.

Following testing of the hydrogen powered technology at the company’s R&D centre, Baxi is preparing prototypes for real life demonstrations in the UK and Europe, which could be live by the end of the year. The different applications of the hydrogen boiler will be demonstrated, such as when it is deployed at sites of local hydrogen generation and storage solutions, and/or in a multivalent set up with a heat pump, in which hydrogen would cover the peak loads on the electricity grid.

“We’re playing our part in the energy transition and that includes in commercial buildings,” says Karen Boswell, MD at Baxi UK & Ireland. “Our Remeha commercial boiler ranges are 20% hydrogen ready, but we will also be launching a conversion kit for future boilers to switch from natural gas to 100% hydrogen. This will allow commercial users to prepare themselves for the energy switch.”

Easier to install, service and maintain

Following consultations with installers, Ideal Heating has enhanced the Logic2 MAX range to improve ease of installation, servicing and maintenance, while delivering more helpful features for homeowners.

where reliability and consistent hot water temperatures are a priority.

All new boilers across the Navien NCB range are hydrogen ready (20% blend) and feature stainless steel heat exchangers for optimum durability and long term efficiencies.

Jason Davies, national business manager at Navien, says: “Not only do we have the NCB700, that can supply larger homes with water for up to three showers simultaneously without needing a storage cylinder, there’s also the NCB500 and NCB300 – both of which can fit inside a cupboard with ease, without compromising energy efficiency or performance.”

◼ phamnews.co.uk/1022/26

Intelligence at affordable cost

New from Ferroli is the Bluehelix HiTech RRT next generation range of combi boilers, which comes with a seven year warranty as standard. This is an upgrade on the company’s Bluehelix RRT and is available in 24, 28 and 34kW outputs.

The manufacturer describes it as an intelligent boiler offered at an affordable price.

The new HiTech model features a stainless steel Thermobalance heat exchanger, which is shaped to ensure increased water flow and improve efficiency, even where water flow is obstructed. This feature means the boiler

The new design benefits from a new fixed flue turret seal that prevents it being dislodged when fitting the flue. A push fit pressure relief valve (PRV) pipe connection also removes the need for compression fitting, and an improved wiring centre with more space and larger grommets accommodates different sizes of electrical cable. Moving the condensate outlet also supports a tidier installation.

Servicing and maintenance have also been enhanced with changes to the internal layout of the boiler. Fewer gas connections allow for a quicker strip down of the system. Access to the PRV has also been made even easier, with the unit fully serviceable from the front as with previous models.

A new green handle on the filling loop valve is easily identifiable for customers, so installers can advise

homeowners on how to easily re pressurise their system over the phone to prevent unnecessary call outs.

For homeowners and installers, usability has been enhanced with a large high resolution colour screen displaying full text descriptions across the range. Navigation of menu options is also improved with four buttons compared to two on the previous range.

The new boilers are also fully compatible with greener technologies such as solar thermal and hybrid systems, and are ready to run on a natural gas blend containing up to 20% hydrogen. The combi models deliver an A+ efficiency rating when fitted with a Halo Combi Wi Fi thermostat.

◼ phamnews.co.uk/1022/27

sediment in the exchanger.

Other benefits include an updated electric control system enabling a touch pad display, easy to use and navigate display panel, updated gas valve to allow for improved calibration, and easy access to the external wiring connections without having to lower the front panel.

The Bluehelix Hi Tech is class 6 for NOx emissions, achieves 94% season heating efficiency, and the new intelligent gas adaptive combustion system constantly monitors and optimises combustion levels as the gas and flue conditions change.

is suitable as a replacement where installations are prone to producing

Cascade of benefits in floor-standing units

The high efficiency XL F condensing gas boiler is a floor standing unit from ATAG Commercial, available in outputs of 70 to 200kW from a single boiler and up to 1.6MW in cascade. All models benefit from an excellent footprint to power ratio for greater flexibility in terms of installation, which also enables them to be fitted in small spaces and plant rooms. There are six XL F boilers to choose from: one Single Heat Exchanger Compact (SEc) and one Single Heat Exchanger (SE) model, as well as two Dual Heat Exchanger Compact (DEc) and two Dual Heat Exchanger (DE) versions.

The Dual Heat Exchanger models have the added advantage of built in backup, with each heat exchanger able to operate independently from one another. For projects requiring multiple units, all models can be installed in cascade either in line or back to back.

Hydrogen ready, the boiler is also quiet running and can operate on natural gas and LPG without the need for conversion kits.

phamnews.co.uk/1022/28

The XL F makes use of ‘plug and play’ technology, with the pump(s) and flue non return valves neatly integrated inside each boiler, resulting in reduced set up time and costs. Installation is made more straightforward via an advanced cascade manager, while the boilers’ connectivity via new BUS modules allows easy integration into any BMS. These modules are supported by a number of data protocols.

◼ phamnews.co.uk/1022/30

Products in Action

Imagining ventilation on Mars

Air movement specialist Gilberts has contributed to the Martian House in Bristol, a public art project exploring the practicality of living on Mars –a planet with limited power and air. Briggs & Forrester turned to Gilberts to support with the technicalities of delivering appropriate levels of ventilation as part of the overall MEP package within the m house. All parties involved gave their expertise and materials free of charge.

Care home hybrid system

A fully integrated Steel Pro Power gas condensing commercial boiler and NXH Air Water Heat Pumps from Vokèra by Riello Commercial are providing low carbon heating and hot water at a care home in

second storey. Working alongside the renewable energy source as a sort of ancillary system, the boiler only kicks in when the heat pump is unable to match demand.

Specially designed to meet the high output demands of commercial applications, only two externally installed kW NXH units were required for the care home – saving plant room space and installation

Vokèra’s expert team also worked closely with the project’s specialist HVAC contractors, providing technical support and assisting with installation and commissioning. phamnews.co.uk/ /

Gilberts utilised its in house software modelling

to calculate the most appropriate means of ensuring correct levels of ventilation throughout the dwelling.

A x mm WGF/ weather louvre provides the ingress of air. Low power fans drive the ventilation from the control room to the main living quarters, with power for the whole house provided via solar panels.

The small size of the house meant that a single Series L linear bar grille mm long with blades angled at would provide in excess of % free ventilation area

accommodation. A GX/ extract valve in the bathroom ensures it remains free from odours.

phamnews.co.uk/ /

Low carbon at the heart of university upgrade

Amicus high temperature (HT) air source heat pumps connected to three hot water storage vessels, all supplied by Lochinvar, as part of a major upgrade of the domestic hot water system serving the main building.

The heat pumps sit at the heart of the new low carbon system, with the university expecting to save more than kg of CO annually as a result. The heat pumps allow the main building to operate independently of Aston’s

temperatures up to °C. Amicus HT heat pumps can achieve a CoP up to and are scroll compressor driven systems. They will also operate in outside temperatures as low as - °C. phamnews.co.uk/ /

UFH solutions for every project

Plug in to electric boilers

The ongoing energy crisis has accelerated the race to change the way the UK heats its

alternative to both gas and air source heat pumps. Adam Taylor from builders’ merchant Beesley & Fildes explores the upsides of electric heating.

As we await the government’s energy strategy, it is clear that rising gas prices and the security of our energy supply are issues that will be key economic, social and political themes this year. The energy cap for domestic properties is due to rise next April and the government is already warning that there may be more price rises to come. Meanwhile

the cap are also faced with the challenges of increased costs and continued price volatility.

The climate crisis remains urgent. With challenging carbon emissions targets to achieve, the UK government is keen to nudge homeowners, landlords and house builders towards alternative approaches to heating

properties. There is a keen appetite, amongst both consumers and businesses, to embrace renewable energy and look for technologies that are cleaner as

the answer?

The smart money is tipping nuclear and wind power to be the target areas for investment when the energy strategy is released, but the horse the government is backing for domestic properties is air source heat pumps. A grant scheme has been made available to encourage take up of heat pumps but,

are high and the payback period is considerable. Moreover, air source heat pumps are not suitable for all properties – they require electricity to operate

While there does need to be a focus on transitioning domestic heating systems to more sustainable options, there also needs to be more creativity and pragmatism applied to this issue. Those that have the right resources and conditions in their properties can choose to invest in heat pumps and other renewable energy sources. Those

homes – and hot water supply – using renewable to and forget solution for doing just that.

Easy alternative

The need to transition from gas to alternative energy sources for heat and hot water is environmental,

is similar enough to what we’re used to, while still

Adam Taylor

Heating & plumbing product specialist at builders’ merchant Beesley & Fildes

Electric boilers provide that potential. For existing properties, electric boilers can be installed using legacy pipework and radiators. In for like switch for its gas predecessor. This not only minimises disruption, but also reduces the installation costs and avoids any additional costs involved in modifying the property for new technology.

inspections. For rented properties and social housing, an electric boiler reduces maintenance costs and provides an assurance of tenant safety, with no risk of carbon monoxide poisoning, gas leaks or explosion.

Myth busting

One of the common pushbacks when it comes to electric boilers is the running costs. Electric boilers often seem cost prohibitive as compared to gas, but they can be operated using renewable energy sources to keep running costs down. An ideal

would be an electric combi boiler and a solar power installation. For larger properties, an electric boiler combined with an unvented cylinder can take

night to heat enough hot water to last for the whole day at low cost. Electric boilers also provide an ideal

solution for contemporary homes and new builds. The government, developers, landlords, and

costs of alternatives to gas, they are also focused

on the environmental costs of heating homes. In addition to combining electric boilers with renewable energy sources installed at the property, people can choose to select energy providers that supply customers exclusively from renewable sources. In this way, electric boilers can contribute

reliability, ease of installation and low maintenance

The other key factor that must be considered is comfort. One of the challenges with heat pumps is that they are better able to generate heat when

An EHS electric boiler set up offers virtually a like for like replacement for gas boiler installations

the weather is warm, precisely when the need for heating is lowest. Conversely, gas provides a reliable heat source that can warm a home quickly, while, historically, electric heating has had a reputation for providing a less consistent heat output. This is no longer the case. Contemporary electric boilers, such as the EHS boilers stocked by Beesley & Fildes,

the correct size and type of boiler for the property.

use of smart controls, enabling the homeowner to programme in their own requirements or control their heating remotely for improved comfort, energy

Upsell ease

For heating engineering businesses, the prospect of moving away from gas boilers to new renewable technologies is daunting, because it requires both additional skills and an upsell to customers who may recognise the environmental value of renewables but be unwilling to pay the price of higher purchase and installation costs.

Electric boilers are a much easier sell to the customer and a much easier transition for the installer, while providing improved sustainability for the property.

With the investment in sustainable energy infrastructure promising low costs and environmental impact from electric heating; CO savings compared to gas; and practical considerations compared to heat pumps, electric boilers should be an important part of the future of domestic heating and hot water.

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Electric Heating

Direct electric heating has the industry’s support

A new report from ThermoSphere – ‘Working towards Net Zero’ – sheds light on the attitudes toward direct electric heating in the construction industry. MD Alistair Bell runs through the results and the industry’s opportunity for growth.

Since the UK government set its target of Net Zero by 2050, significant efforts have been made to reduce emissions across the economy. In the construction industry this means decarbonising supply chains, replacing non renewable energy with renewables, and using low carbon heating methods.

The most recent Climate Change Committee (CCC) parliamentary report highlighted that to meet the UK’s target of Net Zero, half of the current heat demand for buildings must be from low carbon sources by 2035

While the need to change to low carbon alternatives applies to all buildings, residential homes are by far the largest contributor to UK buildings emissions, making up almost 80% of the total.

Against this backdrop, we recently commissioned a report that revealed the attitudes in the construction industry towards the decarbonisation of heat and direct electric solutions. The sector sees the need for change, that insulation and low carbon heating are essential, and that direct electric solutions paired with renewable tariffs are a low carbon option.

First things first Decarbonising heat in buildings is not a single solution problem. There are several means of reducing emissions that can be used in tandem to reach the UK government’s goals. Our research has revealed that 48% of the construction industry rank installing low carbon heating as the most or second most important method for reducing carbon emissions. Above that, efficient insulation is considered to be the top priority.

As the grid incorporates more renewable energy, direct electric heating has become a viable low carbon heating method for the construction industry. Ultimately it is the electricity grid’s ‘generation mix’ that determines the carbon intensity of any form of electric heating. But, as renewables continue to replace fossil fuels, electricity is becoming a low carbon source

of energy. Pairing a direct electric heating method, such as underfloor heating or electric radiators, with a renewable electricity tariff, will prove to be one of the most effective ways of decarbonising heating in residential and non residential settings.

There are 29 million homes that need to have low carbon heating methods retrofitted by 2050, which is one of the main priorities for the CCC. This outlook is shared by the construction industry, with 62% reporting that retrofitting is the biggest challenge to decarbonisation.

Meet the challenge

The construction industry is prepared to tackle this challenge, and direct electric heating solutions are a preferred method. Direct electric heating is considered a better overall solution by almost half of the construction industry, with the second being use of hydrogen boilers. But, importantly, 52% believe that direct electric solutions are the right solution for modest properties and apartments, due to the fact they’re smaller, easy to install,

and do not require external equipment that would be difficult to install on multi storey buildings.

The report reveals an increase in consumer interest in low carbon heating alternatives. But current energy prices are high, and electricity is often unfairly seen to be a more expensive form of energy than oil or gas. 79% of respondents in the construction industry believe that high running costs have deterred customers from installing direct electric heating.

What’s required is a change of image. Too many people have negative associations based on old, outmoded electric heating solutions like storage heaters.

71% of the construction industry believes these older electric heating methods have a negative impact on how consumers perceive modern, low carbon direct electric alternatives.

This need not be the case. Modern direct electric heating solutions are much more efficient than older solutions, and direct electric is 100% efficient at the point of usage, compared to gas heating where energy is lost throughout the system. They also require lower

installation and maintenance costs and won’t be phased out by the government over the next 15 years.

The construction industry is keen to use low carbon direct electric heating solutions, particularly in retrofitting older, less spacious buildings, and in multi storey buildings. But the industry also sees the challenge of retrofitting as an opportunity for growth. 64% of those surveyed believe decarbonisation is an opportunity.

Skilled workers

But, as with many areas in the economy, there is a skills gap between the currently available talent, and the required talent. 69% of construction workers believe that while there’s an opportunity for growth, there isn’t sufficient workforce expertise to embrace that opportunity. What’s needed is a concerted effort to upskill the current workforce. If the industry can do this sooner rather than later, it won’t miss the chance for growth and it will more easily meet its own decarbonisation goals. As direct electric involves less paperwork and is significantly easier to install, the upskilling requirement will be less onerous for the industry.

Over the coming decades, the construction industry is on track to transform. Heating solution providers that offer viable, low carbon alternatives can help to usher in that transformation.

Further information

more insights, download ThermoSphere’s ‘Working towards Net Zero’ using the link below:

Alistair Bell MD of ThermoSphere

Electric underfloor heating mesh is easy to install and is well suited for use in apartments

 Oil filled electric radiators are fast acting and are ideal for replacing existing storage heaters

Space-saving solution

Smaller properties appear to be overlooked by plans to transition from fossil fuels, but Oliver Baker from Ambion Heating argues that electric heat

Against the backdrop of the current cost of living crisis, heating is undoubtedly a ‘hot topic’ of discussion. While it has been a key focus of several recent government policiesand will continue to be - what the industry is really looking for are solutions.

Existing properties can as the Boiler Upgrade Scheme, which have been launched to tempt homeowners away from fossil fuel heating to air source heat pumps. However, this scheme only provides grants for heat pumps a year over three years, well short of the government target of installing per year.

For the new build market, the Future Homes Standard will soon come into force ( ) and is designed to ensure all new homes produce % less carbon emissions than

Oliver Baker CEO of Ambion Heating

homes delivered under current regulations.

Despite these plans, there is one important issue that often fails to get enough focus when it comes to the discussion surrounding decarbonising the

UK’s varied housing stock, and that is space availability.

Space awareness

There are millions of properties, including accommodation blocks, terraces and smaller houses, where installing a large low carbon heating system just isn’t feasible. As a result, this means they are often relying

their properties.

This poses a challenge for every party involved, from contractors to developers. How exactly can these smaller properties - whether new or existing - be heated in a cost decarbonisation objectives and government regulations?

While there is no one size all solution, the answer is to look at a wider, more innovative range of heating options that can help these millions of properties decarbonise.

Without doubt, super

electric heating technologies are the way forward. Someincluding Ambion’s Low Carbon Heat Panels - are already being installed in net zero homes trials across the UK, to assess how they perform when compared to conventional heating systems.

This technology has a unique control system which uses dynamic pulsing - rather than

used by other systems - to dramatically reduce energy usage and maintain a room’s temperature within °C of its target, hours a day.

Discreet infrared heat panels are then used because building materials absorb and store infrared, releasing it between pulses, making it the perfect partner for the pulsing approach.

The results of using dynamic pulsing plus the infrared

can expect to use % less electricity when compared to conventional systems, which also equates to a % reduction in carbon emissions.

The system also reduces the unit cost of electricity because it works best across hours.

are no morning or evening energy spikes in usage - means

that if a homeowner is on a

achieve around a % saving in the unit cost of your energy.

Easy to install

For installers, the units are compact and easy to install, whether they’re being

building or installed within a new build. This is because they simply need wiring into the mains rather than plumbing in, as there is no central boiler, external unit, or water based delivery system.

In addition, for installers, demonstrating expertise in installing the latest low carbon electric heating systems could

comes to winning contracts.

Best option

For us, electric heating is the only sensible choice for the low carbon transition, but the options currently being championed at government level simply aren’t feasible for properties with limited space.

Therefore, it is important that a range of options are considered to ensure that

carbon heating in the most cost

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Boiler system that reduces the need for scale protection

The damaging impact of limescale means that electric immersion hot water systems can prove unreliable in high demand applications, but an electric boiler that operates in a closed loop system can deliver a solution, says Bill Sinclair from Adveco.

As the electricity grid becomes cleaner and the potential for long term carbon savings grows, commercial hot water systems in the UK are seeing an increased transition towards electric only designs. Through the application of simple to install, cost effective, and familiar technology, they deliver lower carbon emissions in line with government calls for net zero, address regulatory changes on new gas connections, and remove NOx for improved indoor air quality and occupant comfort. However, there is also a growing realisation that this approach is suffering more acutely from the detrimental issue of rapid limescale generation in hard water areas.

While an optimised electric based system will be future proofed through the incorporation of heat pump technology, electrical resistive heating remains a necessary component of many systems to deliver the high grade heat required for domestic hot water (DHW) applications. Typically,

Bill Sinclair Adveco technical director

the resistive heating is provided ‘directly’ to the hot water cylinder via an immersion heater. Electric immersion heaters have been used for many years as backup heat sources in commercial boiler fed indirect cylinders, a low demand application for which they are perfectly suitable. However, direct immersion heating is not advised as a primary heat source in hard water areas for commercial applications where delivering reliability is an essential business demand.

Down to scale

Approximately 65% of the UK mains water is classed as ‘hard’ due to the presence of calcium. When ‘hard’ water is heated the calcium precipitates out of the solvent as calcium carbonate, clumping together and attaching to the hottest surfaces as limescale. Within a water heater, limescale will typically form on the heat exchanger or heating element.

temperature and intensity of the heating element, whereas a heat exchange coil or tube typically exhibits a much lower surface temperature and comparatively less scale formation.

These larger heat exchangers also have a greater capacity to expand and contract, causing scale to flake off as it forms, avoiding detriment to the heat exchanger. Electric immersion heaters with close, tight bundles of rods also expand and contract, but some scale cannot fall clear, becoming trapped in the rods and damaging the element.

Clean solution

An electric boiler, such as the Adveco Ardent (see page 41), heats water using immersion heaters located in a small tank within the boiler housing rather than directly installed into a hot water tank. This creates a sealed ‘primary’ loop to an indirect coil in the cylinder, eliminating the common problems of direct electric heating.

 An immersion heater with heavy limescale deposits, showing the damage that can be caused in as little as six months in hard water areas

Variation in heat exchanger types impact the formation of scale. A direct electric immersion heater aggravates the formation of scale due to the

Where limescale forms and remains on the heat transfer surface, because it is non conductive, the surface becomes insulated and leads to overheating of the element or heat exchanger. Over time this will cause it to rupture if the heat cannot be dissipated. For electric immersion hot water systems, scale formation can happen in hard water areas in as little as six months, so it should be a major concern.

It is common for protection from limescale formation to be provided by a vigorous cleaning regime, but this option carries both a cost and system downtime that is not acceptable for many commercial buildings. For this reason, an approach which minimises formation of scale, reducing the need for cleaning, is more advantageous. For many sites neither a water softener nor a scale inhibitor provides a satisfactory response, whether because of space, maintenance, downtime, or cost. Water softeners require regular maintenance, which if neglected cancels all benefits, and scale inhibitors do reduce scale formation, they do not replace the maintenance regime, nor provide enough protection to ignore possible scale formation. A better option for these sites would be to replace the immersion heaters with a low limescale forming hot water system.

The electric boiler heats the same water continuously so there is only a small, finite amount of scale in the system which will not damage the elements. The heat exchanger in the cylinder is a large coil operating at a relatively low (80°C) temperature.

Extensive experience with indirect coil use in the UK has shown that scale is not usually a problem in these systems.

The boiler operates at the same efficiency as an electric immersion heater (100%) and so the only difference in system efficiency is the minimal pump electrical consumption and a negligible amount of heat loss in the pipework.

An electric boiler hot water system will take up a little more space than an all in one electric cylinder, but it has more versatility and requires less clearance for the cylinder. Similarly priced to an immersion heater, an electric boiler system can cost slightly more due to the small amount of additional installation work. But with the cylinder forming significantly less scale, vastly improving reliability and reducing maintenance demands, the savings will quickly offset any additional capital costs.

The electric boiler additionally offers a level of redundancy that is not achieved with a single immersion heater. Scale formation is reduced to a level that scale control need not be adopted unless other building fittings and equipment may benefit from it.

Warmer for longer

Based near Leeds, UK manufacturer Trust Electric Heating has produced the NEOS range of electric frames and a soapstone core designed to keep the radiators warmer for longer.

The NEOS Standard radiator comes in two designs –to mm) delivering outputs from to kW. mm and a height of

Other models include the NEOS Vertical and NEOS Junior. The streamlined Vertical radiator, with a height of mm, is designed to provide a solution for kitchens and rooms with limited wall space, while bare of use and therefore require little run temperature. When compared with a

the Junior has been designed for installation under window sills and in conservatories where height could be an issue. phamnews.co.uk/

-wires

Compact range meets demand for heating and hot water

Commercial hot water specialist Adveco has launched a new range of electric boilers. Encompassing wall hung and standing variants with heat outputs from to kW, the new Ardent boilers are said to integrate,

compact response for hot water and central heating demands in commercial buildings.

A front mounted controller

intuitive control, while stepped power control reduces start up current and provides optimum adjusting the output when approaching the set point temperature.

kW unit used just kWh less than a litre unvented water heater. With models available for both single and multiple point installations, the installations, as well as kitchen sinks, showers and studio apartments. “Bare

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The compact wall hung model is available in two ranges, Ardent Standard and Ardent Plus, to kW.

The kW unit is available in single and phase, whereas all larger units are

The Ardent Standard and kW model features three heating elements with thermostat input and output control to an external pump,

while the Ardent Plus , and kW models feature two or three heating elements with six or nine

mounted controller. All models include an integrated expansion vessel, relief valve, and circulation pump.

For larger scale applications, standing appliance with , and kW heat outputs. phamnews.co.uk/

Promoting your brand and looking the part

Branding is more than just corporate identity, it says a lot about your company and the values you keep. Paul Carvall of Breeze Promo advises on ways to promote your brand to customers and explores how smart workwear can help to make a positive and lasting impression.

It doesn’t matter whether you’re a sole trader or a multi national, the way your people are presented creates an impression in the customer’s mind. What do you want that impression to say about you?

You can’t stop people looking and making judgments –sometimes they aren’t even aware they’re doing it. They get a first impression – and that colours their opinion of your company. As the old saying says: you never get a second chance to make a first impression.

Looking professional

If you want to gain a reputation for good quality work, you don’t just have to do a good job, you have to look as though you’re going to do a good job!

If a tradesperson turns up in a smart van with the company logo and contact info and a branded t shirt or fleece, with proper PPE and a smile, it creates a different impression from the tradesperson who turns up in a battered old car, with scruff y jeans and a ripped or stained t shirt. It doesn’t matter how big your smile is, that first impression has been created.

As an expert in any trade you’ll have spent time and effort gaining your knowledge and

Devices that are

to

Paul Carvall Owner/director of Breeze Promo

Your customer will already be deciding if you can do the job before you open your mouth to ask the first question

experience. However, there are plenty of people who have earned the label ‘cowboys’, because they haven’t bothered to learn the proper way to do the job. They rarely look professional.

That’s another reason to ensure you look like someone who knows what they’re doing –and your customer will already be deciding if you can do the job before you open your mouth to ask the first question. This applies whether you’re dealing with a domestic or commercial customer.

Within budget Quality doesn’t have to cost more. Logos stitched onto good quality clothing look 100% better than the same logo stitched onto a cheap product. I think buying cheap uniforms is a false economy: they wear out much faster, rip easier and look ‘old’ after a few washes. It’s a bit like you wouldn’t use cheap tools – as they break quickly or don’t do as good a job.

There’s an added bonus too. When people look around and see their colleagues all looking smart, they feel good too. It creates a sense of community and pride – they feel valued that you’ve invested in them, and that then has a positive impact on

people’s work ethic – you can’t bottle that!

You don’t need to go mad, but a simple polo T-shirt, with a matching fleece for winter, makes a great impression. Your logo is on show all the time and makes it much easier to remember who did the job.

If you’re working on a site, your team can be easily spotted in a colourful branded hi vis jacket over their branded clothing. We can even brand PPE. And if you’re keen to stay environmentally friendly, there are many workwear products that are sustainably manufactured.

About the company

Anything goes

If you can wear it, it can be branded! That includes everything from vests to formal suits. However, for trades, a polo shirt and/or fleece is the most popular choice. We’ve even sewn logos onto cargo trousers, shorts and gloves and if you want your team in branded baseball caps, then that can be done too!

One other top tip – if you really want people to remember you – get branded fridge magnets or stickers with your contact info on and ensure you leave one with every customer.

Breeze Promo was set up in 2019 and Paul is passionate about sustainability. As a keen scuba diver, he is only too aware of how much plastic is in the marine environment. Whilst Breeze specialises in branded promotional merchandise and workwear, the company offers many recycled, recyclable and biodegradable products.

The company offers a range of quality workwear, with a choice of embroidered workwear or vinyl branding. Products include hi Vis jackets, hard wearing t shirts and polo shirts, sweatshirts, hoodies, fleeces tops and insulated jackets. Also available are pro workwear cargo trousers, featuring knee pad pockets with tear release closure, and a range of safety boots and footwear.

Knife is a cut above the rest

Looking to set new standards in measurement technology, Testo has introduced the new testo 300 which enables the user to wirelessly connect up to four Smart Probes and thereby measure additional parameters simultaneously.

The testo 300 kits, which is available for a special introductory price until the end of the year, includes:

• 300 flue gas analyser, with Bluetooth dongle probe, battery, charger and carry case

• two x testo 115i wireless clamp thermometer smart probes

• testo 510i manometer smart probe

• new testo 316i gas leak detector (ultra smart kit only)

The new testo 316 leak detector range includes the first two in one sensor for fuel gases and refrigerants, thereby providing leak detection for a range of appliances, such as heat pumps, without any requirement to change the sensor.

The 316 leak detectors also

self testing and automatic zeroing, plus multi colour LED display with intuitive traffic light backlighting. Other features include visual and acoustic alarms, a flexible measuring probe and connectivity to Testo’s smart app.

The Plumbers Folding Utility Knife and Scraper has been redesigned by Nerrad Tools (product code NT8000). The precision engineered tool features a multifunctioning scraper and deburring blade, as well as a standard knife attachment.

An ergonomically designed, anodized aluminium handle means that the knife is strong and comfortable to hold in the hand with no strain on the wrist. It also features a stainless steel blade holder that helps reduce blade movement when cutting in a straight line.

With an improved easy fit blade holder mechanism and a quick release, push button locking mechanism, the blade can be changed in under three seconds and can be used single handedly. The secondary blade has numerous functions and can be used for removing sealant from baths, paint from pipework and grout from between tiles.

Identifying the best sealant for the job in hand

The global MS Polymer and hybrid sealant market is expected to grow to £ billion by , up from £ billion in , due to the growing popularity of this versatile product. Not surprisingly, there are a huge number of MS Polymer solutions available as a result. Here, Andy Cummins, senior product

plumbers select the right sealant.

Introduced to the market by Geocel over years ago, MS Polymer sealant and adhesive solutions have since become increasingly popular. Their success is largely due to their ability to combine many of the key characteristics of traditional sealants and adhesives into one product. For example, MS Polymers possess the UV stability of silicones, the paintability of acrylics, and the durability of polysulphides.

What’s more, MS Polymers have unique advantages of their own. Due to being non staining, they can be applied to a variety of surfaces, including marble or granite as well as plastic, tile, wood, stone surfaces and many others. They can also be applied to wet or dry surfaces, both inside and out, meaning MS Polymers are ideal for a range of day to day plumbing jobs.

What to look for

As the demand for MS Polymers continues to grow, more companies have launched their own products to the market. Unsurprisingly, the quality of these products vary, so it’s crucial plumbers are able to identify the best MS Polymer options available in order to avoid call backs and potentially a damaged reputation. A failed sealant in particular can prove costly – indeed, £ m is paid out in the UK to settle claims relating to the escape of water every day .

To identify the right MS Polymer solution, consider three factors. Firstly, check if the product is mould resistant, especially if it’s being used within damp environments such as bathrooms.

Also look for products that provide adhesion to both porous and non porous surfaces, as modern bathrooms can be made from a variety of materials – from porcelain to acrylic, glazed tiles to natural stone. Choosing the right solution can mean only needing to carry one product to cover all sealing, bonding and curing tasks.

Finally, it is important to source a sealant

seal to withstand a level of movement without damage and deliver long lasting water resistant protection. Again, this is particularly crucial in a bathroom environment.

Experience counts

For added reassurance always source from an established and reliable manufacturer.

Geocel, for example, has been supplying sealant and adhesive products to the trade since its establishment in – and its most recent innovation in MS Polymer is The Works Pro. This range is our best multi use sealant and adhesive range to date and consists of two MS Polymer products: The Works Pro and The Works Pro X.

The Works Pro is a premium sealant that can cure fast in all conditions, even underwater. It

watertight seal on almost any substrate. The Works Pro X gold standard adhesive is designed for jobs requiring high levels of strength, with % more grab than traditional ‘grab’ adhesives. It also provides an ultra fast bond to virtually any surface, under water.

By obtaining only high quality MS Polymer products, plumbers will have a reliable all round solution for all sealing and bonding challenges, no matter the substrate – wet or dry.

Further information

Works Pro range, please use the online reader link below. phamnews.co.uk

Work bench takes the weight

The QuickSet Work Bench from ToughBuilt is capable of supporting an evenly laid load of up to kg in weight and can be set up with speed

It employs a mechanism which allows its robust steel legs to be deployed and locked into position in seconds, simply with a button push and a pull of a handle. After use, the legs can be retracted with equal expediency and ease using the same method, and the Work Bench can be transported with its easy carry handle.

Other useful features include multiple mm holes and clamping slots, along with integrated quick reference measurement markings in centimeters, inches and degrees. It’s also compatible with ToughBuilt’s ClipTech system, which enables users to organise their

The new bench is supplied with one ClipTech Hub attachment point, which can be positioned on any of its four corners. Additional Hubs can be purchased separately.

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Performing perfect cuts on plastic pipes

Designed for cutting plastic pipes, the Knipex DP ( ) pipe cutter combines two functions in one. Larger pipes with diameters of and mm can be easily and precisely cut and chamfered in just one operational step so there is no need for subsequent deburring or readjustment during the cut. Blockages or damage to seals due to improper deburring are also avoided.

The tool is suitable for all standard household plastic pipes

(commonly drainage pipes) with a diameter of or mm and wall thicknesses up to mm.

The DP can cut them easily and cleanly, and the reversible blade can be changed without tools. Self adjusting rollers guide the pipe for optimal cutting. For precise positioning, the user’s view of the pipe remains unblocked. The cutting blade is spring loaded so once set, it

exerts enough pressure without adjustments.

possible from a section length of around mm. Pipes can be cut with a little safety allowance during installation and then precisely cut to the required length in a subsequent re cut. The DP reinforced plastic for durability.

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Putting the freeze on costly downtime

Two new Electric Freeze machines have joined the line up from Arctic Hayes. The AH and AH are designed to save time and money on maintenance jobs, when freezing pipes enables repairs to

Electric Freeze machines are suitable for large scale contracts and commercial plumbing jobs such as hospitals and care homes, where a continuous supply of pipe freeze is required.

The new machines both feature aluminium freeze heads. The AH includes and mm reducers, while the AH has extra and mm reducers. Also included are gloves, freeze cream and an integral lay

“The new family of Arctic Electric Pipe Freeze machines feature lighter weight chassis, lower voltage compressors and leaner component production methods, reduced, and these savings will be passed through to the supply chain, giving a superior product at a much reduced list price,” says MD Karl Dallimore. phamnews.co.uk/

Stepping up the recycling

Advanced Wood Screws from Spectre are now sold in completely recyclable plastic tubs made with a minimum of % recycled plastic.

They come in quantities of and , and each tub includes a pack of two screwdriver bits to make life easier for the trade.

Brian Trevaskiss, Spectre’s head of product and sustainability, says: “Our research told us builders still love tubs, because they provide waterproof storage and are reusable and recyclable.”

The move to tubs is part of an overall drive by Spectre and other ranges in the ForgeFix family of brands to reduce its carbon footprint.

Electrically safe

Gas engineers need to be able to show that they have the knowledge and competence to isolate the electrical supply to a gas appliance safely. With this in mind, Martindale has developed the TB KIT Kit especially for gas engineers. It includes the VIPD voltage indicator and proving unit, the EZ earth loop and polarity checker for socket and spur testing, and the LOKKITGAS which enables gas service

before carrying out work on appliances connected to the mains power supply.

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Radio lanterns combine light and sound

near, Makita has launched a range

, DMR and MR G have all entertainment for both leisure and professional applications.

The DMR V LXT

Cordless Lantern is an ultra bright work light featuring a built radio. The lamp extends to light coverage, adjustable to light the entire workspace or a just focused area.

Many tools platform

platform that lets users run a number of professional cordless tools brands from just brands signed up under the Rothenberger – professionals can use more than and storage space. It is also intended to contribute require fewer batteries and chargers overall. phamnews.co.uk/

The WRAS approved range from Loctite now includes the Loctite , the sealing cord for pipe threads and

liquid thread sealant, for where joints need to be locked and remain pressure tight for the lifetime of the parts. for gas (DVGW) and compressed air applications.

Tools & Workwear

Battery stacks up against tough tasks

The DeWalt Powerstack platform has been enhanced with the introduction of the V

delivering % more power, % more work per charge, and double the lifespan.

professional construction applications and is compatible with all DeWalt V XR tools and chargers. It also features a LED fuel gauge that of charge, helping the user avoid unplanned work stoppages, and is designed with a durable, non marring rubber overmold that provides impact resistance while helping to protect

cutting, drilling and fastening applications, as well as phamnews.co.uk/

The sealing cord produces a pressure tight joint that can be re aligned without the need to re cord, and can be used on metal and plastic. Meanwhile, the is a pipe sealant which locks and seals metal pipe threads in

joints. Parts can be realigned prior to curing and once cured the joint will resist the burst pressure of the pipe. phamnews.co.uk/

How to drill and tap a hole in a single pass

New in the Laser Tools range is a set of six combined drill tap bits designed to drill and tap a hole in a single pass. Each bit has been manufactured from high speed steel and coated with a super hard ceramic titanium nitride coating for edge retention and corrosion resistance.

The ¼in hex drive drill tap bits feature a drill section at the forward end of each bit that forms the perfect sized tap hole in the material. The following tap section then cuts the threads.

to clear the swarf created, plus a deburring shoulder to ensure the edge of the hole is

edges. Bits included: M x ;

It is suitable for drilling and tapping iron or carbon steel plate up to mm thick and aluminium or copper plate up to mm thick.

A mm long magnetic bit holder is also included that features a quick chuck end for ease of use.

The V LXT DMR and VMax XGT MR GZ are packed with other the DMR and MR phamnews.co.uk/

Going behind the wall

easy to fit and service concealed systems

Did you know how easy it is to service a concealed cistern? Here Samantha Millican, product manager for installation systems at Geberit, explains how

to complete the work in a few simple steps and highlights the benefits that wall hung toilets can bring to your customers.

W all hung toilets can provide a fantastic solution for installers looking to offer their customers a stylish and space saving bathroom design. Yet for many, the myth still prevails that they must rip out the wall on the rare occasion where the cistern needs to be accessed. But this isn’t the case anymore.

No need for tools

The Geberit Duofix Sigma WC frame offers easy, tool free access. Servicing and access to the cistern is made very easy,

and with minimal disruption, via the flush plate (or through an access panel) in just a few simple steps:

1 Remove the flush plate by lifting from the bottom

2 T wist both actuating rods until they click, then remove

3 T urn and remove the locking rods to remove the mounting frame

4 To enter the cistern, unclick the protective plate, then remove

5 Remove the support block by firmly pulling upwards and outwards

6 T he remaining components (fill valve, flush

valve and flush valve basket) can all be unclipped and removed to access and service.

Choose wall hung Opting for wall hung offers your customers a number of benefits. Bringing your customers peace of mind through its easy to service cistern and tool free access, the concealed frame and wall hung toilet offers a modern appearance, while maximising available space in the room. Not only this but installing a wall hung toilet unlocks levels of flexibility that traditional close coupled toilets simply can’t. For example, the frames enable toilets to be easily installed in more awkward spaces, such as under a window, in a narrow wall duct or under a sloping ceiling, while still allowing easy access to the cistern. In addition, seat heights can be easily adjusted to a variety of options. And, of course, lifting the toilet from the floor means an easier space to clean.

Ease of installation

But that’s not all! Servicing may be a breeze, but what about installation?

Product development in recent years now means that the days of complex installations for wall hung toilets are gone. Geberit’s

Keeping on top of training

We all know the hard work it can take to become a qualified plumber or heating engineer – and, of course, professional development should never stop for installers once they do qualify. It’s a no brainer. Keeping up to date with industry best practice, plugging gaps in knowledge and refining skills are all essential elements that will give any installer the edge in a competitive market.

Training provides installers with the opportunity to learn about new developments and innovations. By improving their own knowledge of the industry, installers will also have the means to boost sales, as well as the confidence to provide customers with sound expertise and wise counsel, helping to grow their reputation by acting as a trusted advisor.

Plugging the gap

So what should a good training course should look like? The course should combine best practice methods with the specific product knowledge required to maximise the quality, speed and integrity of every single installation. It should also cover an introduction to the latest technology and newest techniques. At Geberit we provide bespoke training packages, either on site or at our Warwick head office, all of which are tailored to meet the needs to the installer.

DuoFix frame has self impeding feet that allow easy installation with just one person in a wide range of installation applications, such as pre wall, dry and wet wall, masonry and stud.

Duofix Sigma

So why choose the Geberit Duofix Sigma system? There are several good reasons:

1 Frames available in a wide range of heights, depths and applications

2 S ervicing is a breeze thanks to the easy-to-access cistern

3 E asily installed with only two fixing points and self impeding feet

4 A djustable drainage bend positioning

5. P re wall fixing brackets and 90° drainage bend included

6 Tested to withstand 400kg of weight

7 25 years spare parts availability guaranteed

Find out more

For more information visit w ww.geberit.co.uk/duofix or use the online reader link below:

Top up pressurisation unit with advanced controls

The new FlexFiller Direct G4 from Flamco is a pumpless top up pressurisation unit for sealed systems. Designed for use on small commercial and residential systems (47kW and up), the slim, wall mounted units can be connected directly to a building’s incoming mains or boosted water supply via flexible hoses (included in the package).

The compact unit features a user friendly control system that displays all operating and error conditions, monitoring expansion vessel health, safety valve activations, and leak detection. It provides extensive data storage for online and offline analysis, microprocessor control and self learning with a graphics display. It also comes with MODBUS RTU and BACnet communication protocols so it can be integrated into a Building Management System if required.

The FlexFiller Direct G4 prevents backflow and effectively acts as a system caretaker, identifying potential issues before they become a problem and keeping systems running for longer. It is easy to set up and commission and comes without the use of any plastic packaging.

Until now, there has only been one approved pressurisation unit available in the UK and Flamco MD Sean Blandford explains that being able to offer an alternative solution has been something of a personal crusade: “Customers have been asking us to provide this unit for a while and we have had to mount a concerted campaign to get an alternative solution recognised by the authorities.

“After a lot of work by our technical team in Holland and some interesting conversations with the authorities in the UK, we

now have a quality unit available for customers to specify and for installers to integrate into installations as they wish. It’s a cost effective option with what we believe to be significant benefits when compared to similar equipment.”

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Reducing the scale of the problem

Warrington based water treatment specialist Sentinel has introduced the company’s first water softener to the UK market – the non electric and compact Sumo unit.

The compact system (492 x 235 x 475mm) is easy to fit under a sink and has been designed to fit standard UK pipe sizes. It requires no power source and operates with metered softening and regeneration, thereby using less salt and water, saving costs on salt consumption.

Regeneration takes just 11 minutes, minimising down time, while the WRAS approved unit’s integrated bypass allows for simple maintenance. A

water hardness adjustment dial facilitates precise and easy adjustment to the water hardness of the area where it is installed, while the transparent cover ensures quick and easy

A step forward in low carbon and low noise ventilation

The Lo Carbon NBR dMEV C, a de centralised mechanical extract ventilation (dMEV) unit, is the latest addition to the growing range of low carbon ventilation solutions from Vent Axia. Designed for kitchen, utility, bathroom and cloakroom applications, the new fan meets Building Regulations requirements with quiet operation and energy efficiency. Developed for housebuilders, it has been tested to the new SAP 10 performance requirement and listed in the PCDB with impressively low Specific Fan Power (SFP) values (0.08 W/l/s).

The low SFPs and near silent operation have been achieved by

a patent pending air pathway design, which promotes turbulent airflow, allowing for a predictable performance curve. It features a single high efficiency EC/DC motor and axial fan, which is said to consume a fraction of the energy of the equivalent centrifugal fan.

Featuring a unobtrusive circular design with a multi orientation grille, the Lo Carbon NBR dMEV C is IPX5 rated, allowing installation in Zones 1, 2 and 3 and offers 100 and 125mm models, with a variable speed setting for easy installation and commissioning.

The fan’s new control platform, activated via an integral humidistat or via LS Input, also

visualisation of system cycles and salt levels.

“The launch of a water softener in the UK is an exciting step for us,” says UK commercial director Dan Wilson. “We can offer a complete range of water treatment solutions, domestic and commercial – from conditioning to softening of hot water systems, complementing our additive and filter range for heating systems.”

With just 1.6mm of limescale causing a 12% drop in heat transfer efficiency and reducing the lifespan of appliances, Sentinel points out that protecting against the build up of limescale is often cheaper than the costs of not protecting against it.

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Sustainable solution

Sustano is the name of a new shower tray from Duravit that represents the launch of DuraSolid, the company’s new recyclable mineral material. Available in a range of dimensions (21 different sizes), the tray features a rimless design for installation flush with the floor in conjunction with an integrated, flush outlet cover.

The Sustano shower tray comes in six colour options, with UV resistance and anti slip properties in the matt surface versions. Easy to cut on site (100mm can be removed from each side of the shower tray) its light weight further aids installation by one person.

The Sustano can be installed flush with the floor, semi recessed, or on the floor tiles depending on structural factors and personal preference. The 1200 x 1200mm flush mounted Sustano model is also suitable for accessible bathroom planning and can be used with a wheelchair.

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Wall-mounted water heater saves on energy

The AD range of high efficiency wall mounted condensing gas fired water heaters from hot water specialists Adveco is designed to provide a compact, high capacity and reliable method for delivering instantaneous hot water.

The new water heaters are available in three rated heat outputs: 27kW (AD16), 33kW (AD22) and 61kW (AD37). When combined with a water cylinder, the AD water heaters help to meet peaks in demand without increasing the water heater power. They can also be integrated with solar thermal systems to supply top up heating when solar radiation during winter months is not enough to guarantee the required temperature for DHW demands.

provides fully adjustable airflow, meaning whole house rates can be achieved easily using fewer fans, delivering increased ventilation rates at the lowest sound levels with the fewest fans.

Available for use with either natural gas or LPG, the water heater features a single patented heat exchanger constructed from a continuous, non welded run of AISI 316 Ti (Titanium) stabilised stainless steel, providing extra construction strength and corrosion resistance. With radial variable circulation, the heat exchanger recovers the latent heat of the flue gas, improving heat transfer for a net efficiency of up to 107%. The unit additionally features a high 1:8 modulation ratio to ensure maximum efficiency, even during periods of low demand.

Solar panels made with lightweight polymers

Inaventa Solar has developed the BI70 solar collector where metals have been replaced with polymers. The use of polymers is said to make the collectors more cost effective, while also introducing a greater degree of flexibility and higher environmental values.

Most solar collectors are still made out of metals, produced individually and in fixed sizes. By switching to polymer materials, the production process becomes more efficient, while also enabling a higher degree of customisation. Polymer collectors are also more lightweight than their metal counterparts, and are therefore easer to transport and handle at the construction site.

The BI70 solar collector uses Solvay’s Ryton PPS1 to replace metal. The product therefore benefits from long term heat resistance up to 160°C and excellent hydrolytic resistance. Its resulting light weight means the solar panels save energy even before they are installed, and make life easer for installers. The polymer also helps architects achieve a more seamless and aesthetic integration of the solar collectors into the roofs and façades of buildings.

“The main reason for replacing metals with polymers in our business is linked to the goal of making solar collectors with a lower carbon footprint,” explains John Rekstad, CEO of Inaventa Solar. “The smooth and efficient collaboration with Solvay has resulted in a material solution that meets all key design and manufacturing requirements of our new solar collector.”

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Cool air delivers on cleanliness

A new anti bacterial technology has been incorporated into LG’s residential air conditioning range to provide cleaner indoor air. The AirCare Complete System combines air filtration with new UV Nano technology.

The DualCool Deluxe and ArtCool Mirror models now feature UV Nano, which keeps the fan 99.99% bacteria free

Guaranteed for decades

A 30 year guarantee is now offered on Showerwall’s Laminate, Acrylic and Compact collections. All panels purchased and fitted using Showerwall’s recommended fitting guide and accessories are guaranteed to be 100% waterproof for 30 years. The extended warranty coincides with the company’s launch of the new Compact range, which offers embossed panels that replicate the look and feel of tiles.

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Luxury meets sustainability in new bath

The Meisterstück Oyo Duo free standing bath from Kaldewei has been created to make luxury and sustainability go hand in hand. The bath combines organic, natural design with durable materials made from recyclable Kaldewei steel enamel.

The Oyo Duo is part of the manufacturer’s Luxstainability portfolio, which is described as combining form and design with sustainability and resource conservation. Designer Stefan Diez has taken these aspects into account and used them to create a graceful design sculpture with this free standing bath, which integrates harmoniously into any bathroom.

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Bath screen delivers on style and quality

The bath showering collection from Roman has been enhanced with the addition of the Embrace Black Grid Bath Screen. It features a printed Black Grid design on toughened 6mm thick safety glass with a matt black profile, which has been sandblasted for extra durability, scratch resistance and consistency of finish. This power shower approved bath screen features a sealing system between the vertical and horizontal aluminium, ensuring that areas prone to leakage remain water tight. It can be installed so it opens inwards or outwards 180°, depending on the bathroom space. The glass is coated with Roman’s Ultra Care to protect the glass and make it easier to clean.

David Osborne, CEO of Roman, comments: “Roman’s Black Grid Design on shower enclosures and wetroom panels is a popular choice in both retail and hotel

microorganisms by rupturing their DNA, making it impossible for them to multiply. With the full scale air purification process, the air conditioner effectively cleans the air whilst keeping the home comfortably cool or warm, as required.

design, so we wanted to make the trend available to every bathroom size and layout. Just because you are showering over the bath doesn’t mean you need to compromise on style or shower experience.”

with ultraviolet light and ensures the air passing through the air conditioning units is clean. The UV ray emitting LEDs sit underneath the fan and directly damage the DNA of

These air conditioners incorporate LG’s Dual Inverter Compressor and can achieve faster cooling with wider rotational frequency compared to standard AC models. The combination of highly efficient compressors and reversing valves is said to result in powerful performance while minimising energy use

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Bold finish out of the blue

The Valesso Fitted Furniture range from PJH’s Bathrooms to Love includes a new finish to its family of fitted units – a bold new matt indigo blue. Joining the current Valesso range, which includes three high gloss finishes (onyx grey gloss, pearl grey gloss and white gloss), this new inky blue matt option satisfies the growing popularity of the many shades of blue in contemporary bathroom design.

A fitted furniture range, Valesso features an integrated handle, which when combined with a flush fitted arrangement of both floor and wall units, boasts a clean, streamlined and slick look. The tactile super matt tones of the indigo blue finish complete the design, pairing up with bright white ceramics and brushed brass taps and accessories.

Available in a range of standard and space saving slim units, offering flexible storage solutions, the Valesso indigo blue range includes basin, drawer, tall, wall, base WC, toilet roll and mirrored units. All come complete with soft close door and drawer fittings.

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The Ivar 10 H2O Store (pictured) is part of DRU’s Green Design series of eco friendly wood burning appliances, under the Dik Geurts brand. It is a smart and versatile wood stove with a 4.7kW room heating output, combined with a further 5.5kW of water heating power. It has a stylish dark anthracite finish, easy slider controls, vermiculite interior, and ample space underneath for log storage.

A water heating chamber is built into the back of the stove. This must be connected to a buffer tank that stores the hot water

Upper panel

Product News

The new TorFloor 2 from Omnie evolves the original TorFloor concept with better performance and easier installation. It replaces the traditional floor deck with a complete system, meaning no additional ply covering layers are needed. It includes a 6mm thick chipboard upper panel with pre foiled aluminium heat diffuser.

both panels

Teaming up for a perfect

Pipework manufacturer, Water Kinetics, has announced a strategic supply partnership with the Sanha Group in a deal that ensures its pipe within a pipe system, Eco Duo, is complemented by Sanha’s fitting equipment.

The Eco Duo system takes circulating water right up to the point of use. The outer pipe goes straight towards the point of use while the inner pipe comes back, recirculating the water and keeping it at a consistent temperature the whole time. This arrangement could

and distributes it to radiators around the home. The system can also be combined with solar panels for even greater energy efficiency.

Other new models introduced as part of DRU’s autumn unveilings include the latest freestanding Soren 5. It has a classic rectangular shape with a distinctive new door design in a dark anthracite finish.

Meanwhile, the Odin is a stunning circular wood stove that can be wall mounted or suspended from the ceiling. The latest model includes a sturdy base that takes up very little space in the living room but creates an impressive focal point. It is available in both single sided front or tunnel models.

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About the prize:

routed channels to perfectly align around the 12mm water pipe, while the printed upper face clearly indicates the pipe’s position and the points where screws can be safely fixed. The location of the routed channels places the warm water pipes closer to the surface, delivering faster warm up times. This design means that an output of 50W/m2 can be achieved with a flow temperature of 41°C, making TorFloor 2 suitable for use with heat pumps.

Omnie’s Brendan Hourican says: “Incorporating pipe positions and warning labels onto the top panel will significantly lower the risk of pipes being damaged, giving greater reassurance to building owners

landlords.”

Cistermiser, the UK’s leading provider of commercial washroom water management solutions, is giving PHAM News readers the exclusive chance to win 5 x EasyflushEVO devices.

The EasyflushEVO will not leak due to debris, scale or degradation of the seal, as it has been designed without a flush seal below the waterline, unlike traditional WC flush drop valves.

HOW TO ENTER:

The non-touch controls ensure the highest standards of hygiene are maintained, by preventing the cross contamination of pathogens.

The EasyflushEVO dual flush valve is sensor-activated and could not only payback in 8 months but will save up to 78,475 litres of water per unit per year. The patented EasyflushEVO dual flush valve is available in mains or battery power, out of the box as standard, and is available in 1.5" or 2" outlet fitting.

potentially save up to 50% in energy usage. Insulation and pipe fixing materials can also be reduced by half, which in turn reduces installation times.

Meanwhile, Sanha’s Combipress is a three in one package that helps plumbers save time by offering tool compatibility,

meaning that metallic Sanha fittings can be pressed with SA, V or M jaws up to and including 54mm, and SA and M up to 108mm. It also offers leak protection, so that unpressed or forgotten connections will leak when tested, adding yet another layer of safety.

QHow much water could an Easyflush

save in a year?

(a) Only 700 litres

Less than 7700 litres

As much as 78,475 litres

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