September 2018

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Volume 56 | Issue 8 | September 2018

Trade surveys suggest a rise in business optimism Despite market uncertainty about Brexit and fears of rising material costs, a number of industry surveys have suggested that businesses are doing well and are optimistic about the prospects for future growth. Over three in four engineering services organisations (77%) have reported that they have increased turnover or that business has remained steady in Q2 2018, despite concerns about rising material and labour costs. These are the findings of the latest quarterly sector-wide Building Engineering Business Survey, sponsored by Scolmore and carried out on behalf of industry trade bodies BESA, ECA, SELECT and SNIPEF. Compared to Q1 2018, almost two thirds (62%) of respondents reported an increase in material costs, and nearly half (45%) reported an increase in labour costs in Q2. Retentions were held against 61% of businesses, and late payment remains an issue for over half of respondents in commercial and public sector work. The report concludes that the overall outlook for Q3 appears positive and optimistic, with nearly nine out of 10 (88%) of respondents predicting that their turnover will grow or remain steady for the next quarter.

Commenting on the survey, Alexi Ozioro, Public Affairs and Policy Manager for BESA, says: “It is encouraging to see growth among members and a more optimistic outlook for the sector. For a long time, however, members have been concerned about rising material costs. The announcements of government’s preparations for a no-deal Brexit do not address these concerns, instead introducing further uncertainty into the market. “We will be closely monitoring the situation to see if enough has been done to minimise disruption and ensure a smooth

and orderly exit in all scenarios.” SNIPEF Chief Executive Fiona Hodgson adds: “After a challenging start to the year for many of our members, it is heartening to see signs of steady growth in the industry. The industry continues to show resilience. However, there are ongoing challenges that must be addressed to provide certainty for businesses.” The positive outlook is backed up by the most recent Trade Pulse survey, independently undertaken on behalf of Screwfix (see page 6 in this month’s issue), and the latest Builders Merchants Building Index (BMBI) that has reported a 7.2% growth in sales compared to Q2 2017. Plumbing, heating and electrical products have been responsible for the biggest leap in sales in Q2, up 13.3% on last year. It is thought that this has probably been driven by people looking to upgrade old or failing equipment after the winter freeze. In total, builders merchant sales have increased by 4% in the first six months of 2018.

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London plumber murdered by customer A pensioner has appeared in court over the murder of a plumber who was stabbed 30 times while working at his home in south London. Gary Amer, 63, was found dead with knife wounds in the chest next to a boiler and his tool kit in Walworth, south-east London. Officers found the victim, from Holborn, and he was pronounced dead at the scene on 17th August. Police charged William Treadwell, 67, with Mr Amer’s murder two days later. Appearing in Camberwell Green Magistrates’ Court on 20th August, Mr Treadwell entered no plea to a charge of murder. He spoke only to confirm his name, address, date of birth

and nationality. The defendant is reported to have blown kisses and waved to the public gallery as he was remanded into custody. According to The Sun newspaper, Janet Jarrett, a neighbour, claimed the two men had argued in Treadwell’s flat after Mr Amer took a long lunch break and said he would be back on Friday. She told The Sun that Treadwell had been without hot water for days. Ms Jarrett said: “He came to fix the hot water on Thursday but he apparently went off for a three-hour lunch break, then said he was coming back on Friday. Apparently he needed to pick up extra parts.” The Old Bailey heard Mr Amer had been

working at the property since 13th August when he was stabbed multiple times on 17th August. Treadwell allegedly set upon the 63-year-old “out of the blue”. It is claimed he bludgeoned Mr Amer from behind as he was busy making repairs. He allegedly went on to inflict 30 stab wounds, including seven to the heart, as Mr Amer was on the ground, leaving two kitchen knives lodged in his body. Treadwell appeared in court via video link from Thameside prison. Judge Sarah Munro QC set a provisional seven-day trial for February 2019 and a plea hearing on 7th November.

Following a two-year sponsorship deal with West Bromwich Albion, Ideal Boilers has introduced its ‘Boiler Man’ mascot to Baggies fans. Workers at the UK boiler manufacturer’s Hull production facility may perhaps question the company’s support for Hull City’s Championship rivals, but by all accounts the boiler costumed hero has gone down very well at The Hawthorns. Fans can keep up to date with the adventures of Boiler Man by following his official account on twitter @idealboilerman, or searching on Instagram for ‘idealboilerman’ and on Facebook for ‘Boiler Man’ #BoilerMan.

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September 2018

NEWS Review Inside this issue Rise in fatalities blamed on cuts Oil Heating Developments in low NOx technology and an update on the potential use of biofuels

Starts page 37

Radiators & Towel Warmers What’s hot in the UK towel rails market and a company’s success in promoting cast iron

Starts page 49

Heating Controls The latest in smart controls technology and the potential for installers to boost their business

Starts page 57

Gas Safety Separating the facts from fiction when it comes to understanding the risks of CO poisoning

Starts page 65

The Technical Magazine for the Plumbing, Heating & Air Movement Industry

The British Safety Council has pledged to campaign more vigorously for safe and healthy workplaces in light of recent figures from the Health and Safety Executive. The HSE reported that there were 144 work-related fatalities in Britain during 2017-18, an increase from 135 fatalities in the previous year. “This increase in workplace deaths may be the first sign of the effect of years of budget austerity, although the government cuts to health and safety investment have been taking a while to impact on workers,” says Lawrence Waterman, Chairman of the British Safety Council. “The latest rise undermines the complacent belief that ‘we have the best safety record in the world’ and raises questions about the hollowing out of the HSE’s and local authorities’ ability to inspect workplaces. “In every aspect of life, you tend to get what you pay for, and our government is paying less money and less attention to workplace safety.” The largest number of deaths occurred in the construction industry (38). Among the most common causes were falls from height (35) and being struck by a moving vehicle (26).

Editor’s Viewpoint

Time taken to comply with safety regulations <5 min. 10-20 min.

by Chris Jones

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Safety survey Despite the recent statistics, UK tradespeople are the most safety conscious in Europe – at least that’s according to a recent health and safety survey conducted by Bosch, the manufacturer of power tools. The study found that over 56% of UK tradespeople say they stop work regularly to meet health and safety requirements. The poll canvassed the views of plumbers, electricians and other building trade professionals in the UK and eight other European countries including Germany, France, Spain and Italy. In contrast to the 56% of the UK tradespeople, only 35% of workers in France said that they stopped work several times a day to meet health and safety requirements. In Spain it was 37.5% while in Germany a little over 39%.

Looking on the bright side You don’t have to look too far to find stories to lower your mood – uncertainty over the country’s economic outlook following Brexit is top among most people’s concerns – but, by all reports, many heating and plumbing installers have enjoyed a good start to the year and there is no sign of the order books slimming down. Tradespeople responding to Screwfix’s Trade Pulse Index say that they have been busier than expected (see page 6) and the latest figures from building and plumbing merchants have shown a significant rise in sales compared to the same period last year. Such positivity is echoed by many building services companies. According to the latest Building Engineering Business Survey (see this month’s cover story) nearly 90% of respondents predict that their turnover will grow or remain steady. It may be a bit premature to start popping champagne corks, and such reports offer more of a snap-shot than a long-term outlook, but as the industry gears up for the next heating season, there does at least seem to be a certain amount of optimism in the air. A number of articles inside this issue highlight some of the opportunities available to installers who are looking to extend their business. For example, our heating controls feature provides an insight into some of the latest developments in smart controls and interconnected technology – an area of increasing interest to many homeowners who now expect to be able to control their home appliances via their mobiles and tablets. The latest designs in radiators can equally be an aspirational purchase – whether the buyer is looking for something to fit into a period home or looking to make a design statement, there’s a solution to suit every budget. Follow us on

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Incorporating: Plumbing & Heating News Plumbing & Heating Equipment News Published by: Pinede Publishing | 16/18 Hawkesyard Hall, Armitage Park, Nr Rugeley, Staffordshire WS15 1PU Tel: 01889 577222 | Fax: 01889 579177 Email: info@phamnews.co.uk www.phamnews.co.uk Managing Editor Chris Jones Assistant Editor Carol Hitchcock Publishers Chris Evans Russ Jackson

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ABC Audited circulation Jan-Dec 2017 | 29,094 Subscription Rates United Kingdom £65.00 Overseas (Surface) £95.00 Overseas (Airmail) £110.00 ISSN 1368-9061 Printed by: Precision Colour Printing Ltd. Origination by: Design & Media Solutions

© Copyright 2018 | Plumbing, Heating & Air Movement News All rights reserved. No part of this publication may be reproduced or stored in a retrieval system without written consent from the publisher. Attributed articles represent the views of the Author(s) and are not the necessarily those of the Editor. The publishers accept no responsibility for claims made by manufacturers or advertisers. This magazine includes a number of colour editorial photographs paid for by suppliers.

He may look like an evil character from the latest Hollywood blockbuster, but ‘Dominator’ only wants to promote the benefits of quality ventilation – a message that would have been welcomed by anyone suffering in the recent summer heatwave. Made almost entirely from Domus Ventilation products, the new robot is the latest weapon in the company’s marketing campaign. Dominator will be used as a brand mascot and will be appearing on Domus Ventilation’s website and social media channels, while also appearing in print and online advertising. “We wanted to create something that stands out in the ventilation industry and at the same time has a clear message,” explains Domus Product & Marketing Manager Penny Jones.

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September 2018

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News Review

Augmented reality Top tradesperson has something extra app for boiler sales

An augmented reality (AR) app has been unveiled by Worcester for its installers to use as a pre-sales tool. The app enables customers to visualise a Worcester product in-situ by showing a computergenerated boiler model in realtime at a customer’s property. The free-to-download AR app is currently compatible with Worcester’s Greenstar CDI Classic, Ri, i, and Compact boiler ranges. Using an A4 image as a marker for the product, installers simply place the marker onto a wall or surface, choose the boiler they’d like to view, and scan the marker through the app for the boiler to appear on the tablet, in-situ. The 3D representation can

be viewed in more detail by removing the casing from the image. The boiler’s position can also be adjusted while the marker is still within the app’s frame to give a true reflection of its dimensions. The computer-generated boiler model can be seen in real-time in a specific location via the app’s ‘life size view’ option, providing a view of the boiler on a table or a worktop. The ‘features view’ highlights the features and benefits of that particular product. Installers can send a screenshot of the boiler insitu directly to the customer. The Worcester Bosch AR app is now available to download for free via the App Store and on Google Play.

New brand set to deliver more power Next month (October) will see Hitachi Power Tools rebranded as HiKOKI. The company says that the rebrand marks the next step in a commitment to expand and become a market leader across the globe, following the acquisition earlier this year by KKR of its larger parent company, Hitachi Koki Co. Ltd. The company says it will be launching innovative new power tools as it invests in the new HiKOKI (pronounced Hai-koh-key) brand. Although the initial product range will be consistent with the existing Hitachi offering, the company has revealed that it has some exciting plans for new high-end ranges of tools. It promises to innovate and improve end user working capacity and combine this with Japanese engineering skill, precision and reliability. Innovations include new longer-lasting multi-volt battery technology to increase cordless power tool power and flexibility – see next month’s issue to find out more.

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The winner of Britain’s Top Tradesperson 2018 can lay claim to two trades – Stuart Roache is both plumber and carpenter, and he beat out a pool of 3000 entrants to land the Screwfix title. The 43-year-old married father of three from Northampton trades under the name Abington Home Maintenance. Stuart impressed judges with his passion, commitment to customer service, and desire to support adult learners. For his achievement, Stuart not only collects the title of Britain’s Top Tradesperson, he also gets

Stuart Roache: Plumber, Carpenter, Britain’s Top Tradesperson

a Mitsubishi L200 Warrior pick-up truck worth £33,000. Stuart qualified in both joinery and plumbing after

training at night college for six years following a career change at the age of 30. Caroline Welsh, Director

of Brand and Marketing at Screwfix, says: “Stuart’s passion for customer service and dedication to his trade was overwhelming. As a late starter into the trade himself, he is devoted to supporting adult learners and plans to recruit and train them so they are equipped with the other skills and knowledge they need to also succeed. Stuart is a true people’s champion and a very worthy winner.” Also acknowledged by the judges as ‘highly commended’ were heating engineer Ben Kuchta from Nuneaton and multi-tradeswoman Christina Valentine from Epsom.

Licensing up for debate in #QPW18 This year, the Association of Plumbing and Heating Contractors will use Quality Plumber Week (running 1st to 7th October) to encourage an industry debate on the viability of introducing a single mandatory license to operate a plumbing and heating business. APHC believes such a scheme could provide more of a level playing field for the bona fide plumbing and heating installers when quoting and tendering for work. APHC believes that a licensing scheme should forbid anyone using a term such as ‘Licensed Plumbing Company’ or ‘Licensed Heating Company’ or ‘Licensed Plumbing & Heating Company’ unless the company and its installers are accredited and undergo a programme of continuous professional development and scheduled assessment. However, APHC would like to open this up to debate and scrutiny and is calling for plumbing and heating engineers to have a say.

A free half-day seminar will be conducted regionally throughout Britain to review possible framework proposals and to share opinions and ideas. The free seminars are hosted by APHC and BPEC and include special guest company Monument Tools, which will provide a practical demonstration of a range of its tools. The half-day seminars will run

between 9am and 12pm on the following dates in October: the 2nd in Leicester, which includes an Expo of suppliers and manufacturers; 3rd in Surrey, hosted at Monument Tools and includes a factory tour; 4th in Taunton; 5 in Newport; 10th in Chester; and 11th in Leeds. For more information on QPW and how to join the debate, visit: www. QualityPlumberWeek.co.uk

Graf UK Landlord guilty of gas failings grows In a move to expand its UK presence, water management specialist Graf has recruited ten new members to form a team of 41 staff. The new hires have taken on roles spanning business development, sales and administration across the UK and Ireland to strengthen Graf UK’s existing customer offering and sales network. In 2017, the company upsized its Oxfordshire headquarters to accommodate rising demand for its range of stormwater, wastewater, and rainwater harvesting solutions.

A landlord has been sentenced for failing to maintain gas appliances at a rental property and repeatedly failing to provide tenants with a Landlords Gas Safety Certificate. Mr Steven Ladell of Great Harwood, Blackburn, pleaded guilty in Norwich Magistrates’ Court, which heard how inspectors from the Health and Safety Executive and Gas Safe Register inspected a property at Kings Lynn in Norfolk in 2017 where they found a gas oven to be ‘at risk’ and the gas central heating boiler to be unsafe to use. The subsequent HSE investigation found the landlord, Steven Ladell, had failed in his duty to have the gas ap-

pliances regularly inspected or maintained, and failed to provide a Landlords Gas Safety Certificate for a number of years, all of which are legal requirements. In addition, Mr Ladell failed to comply with an Improvement Notice issued on

13 July 2017 which required he take action to deal with these issues. Ladell received a 20-week custodial sentence, suspended for two years, was ordered to carry out 100 hours of unpaid community work, and to pay full costs of nearly £4150.

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BESA support BESA support for for T Trade rade survey survey points poin nts to to rrise ise in optimism optimism llevy evy rules rules ch ange change The government’s The government’s decision decision tto oe ase rrestrictions estrictions on on how how ease Ap prenticeship Levy Levy funds funds are are Apprenticeship d istributed has has been been pr aised distributed praised b y the the Building Building g Engineering Eng n ineering by Se rvices Association Associattion (BESA). (BESA). Services L arge firms firms that that pay pay the the Large llevy ev y ((those those with with annual annual p ayrolls of of £3m £3m and and above) above) payrolls w ill b e able able tto o ttransfer ransfer will be u p tto o 1 0% o heir ffunds unds up 10% off ttheir a nnually to to multiple multiple supply supply annually c hain partners. partners. Previously, Previously, chain a levy-payer lev y-payer was was only only ab le tto o sshare hare funds funds w ith able with o ne o ther e mployer, b ut one other employer, but Ap prenticeships and and Skills Skills Apprenticeships M inister A nne Milton Milton h as Minister Anne has rrelaxed elaxed tthat hat rule rule in in the the face face o pressure from from iindustry. ndustr y. off pressure ““This This is is great great news,” news,” says say ys D irector o ESA T rraining, Director off B BESA Training, T ony H oward. “It “It is is something something Tony Howard. w eh ave been been fighting fighting for for since since we have tthe he levy levy started started last last year year and and w as o riginally ssupposed upposed tto o was originally sstart tart in in April. April. S haring the the Sharing ffunding unding iin n tthis his w ay w ill al llow way will allow m any more more SMEs SMEs to to invest invest in in many a pprentices. apprentices.

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““The The pr incipal b ehind tthe he principal behind levy iiss sound, sound, but but many many large large levy compan nies were were not not using using the the companies full amount amount tthey hey p aid iin. n. full paid ““This This decision decision is is another another step ttowards owards g iving e mployers step giving employers real flexibility flexibility because because they they real will h ave the the power power o he will have off tthe fund tto oc hoose tthe he pr ovision fund choose provision they w ant. T his should should result result they want. This in a steady steady d rise rise in in apprentice apprentice in numbers over over the the next next few few numbers years.” years.”

UK professional UK professional tradespeople tradespeople have h ave reported repor ted high high levels levels off work o work activity act iv it y in in the t he first first half h alf of of 2018, 2018, with with confidence confidence h igher tthan han llast a st y ear. higher year. According A ccording tto o rresearch e s ea r c h undertaken u nder taken independently ind n ependent ly on behalf o nb ehalf of of Screwfix, Screwfix, 85% 85% of of tthe he plumbers, plumbers, electricians, elect r icians, builders and carpenters b uilders a nd c ar penters q uestioned iin n tthe he ssupplier’s upplier’s questioned llatest atest Trade Trade Pulse Pulse index index said said as well as working on tthat hat a sw el l a sw ork ing o n current c ur rent projects, projects, they t hey also a l so have up. h ave more more llined ined u p. Amid uncertain A mid u ncer tain wider w ider political positive p olitical iissues, ssues, tthis his p ositive outlook o ut look is is echoed echoed when when iitt comes comes to to the t he trade’s t rade’s confidence c onfidence in in the the economy. economy. particular, activity IIn np articular, a ctivit y llevels evels May and iin nM ay a nd JJune une iindicate ndicate a optimism, ssustained ustained mood mood of of o ptimism, ass the was busier a the ssector ector w as b usier than than expected. e xpected. Supporting the S uppor t ing t he encouraging outlook, e ncourag ing ou t look, the t he has highlighted an ssurvey u r ve y h as h ighlighted a n number off iincrease ncrease iin n tthe he n u m b er o UK planning U K ttradespeople radespeople pl anning major purchases m ajor p urchases ssuch uch as as power p ower tools, tools, which which reflects reflects ttheir heir confidence confidence iin n ttheir heir

2 7% ffrom rom 2 1% rreported epor ted 27% 21% May year. iin n M ay the t he previous prev ious y ear. addition, when asked IIn n a ddit ion, w hen a sk e d about workloads, 27% ab out w orkloads, 2 7% of of are ttradespeople radespeople ssay ay tthey hey a re expected ‘‘busier busier tthan han they t hey e x p e c ted be’. tto o b e’. This This compares compares to to a figure off 22% fi g u re o 22% a year year ago. ago. both IIn n addition, addit ion, b ot h general general economic and business e conomic a nd b usiness confidence by UK c onfidence ffelt elt b y U K has been ttradespeople radespeople h as b een m aintained, peaking peaking in in April April maintained, with w ith tthe he highest highest levels levels seen seen more 12 months. ffor or m ore tthan ha n 1 2m ont hs.

future b usiness. In creasing future business. Increasing from 25 from 2 5 to to 28%, 28%, planned planned major purchases are att major p u r c ha s e s a re a their t heir highest highest level level for for ttwo wo years, years, reflecting reflect ing a mood mood of of increasing increasing optimism. opt imism.

off ttradespeople with work o radespeople w it h w ork and new projects a nd n ew pr ojects iin n tthe he pipeline, we p ipeline, w e are are ready ready tto o m meet eett demand demand a and nd help help trade trade c customers ustomers g get et tthe he jjob ob d done one quickly, affordably and q uickly, a ffordably a nd rright ight fi first rst time.” t ime.” . Many off the M any o t he business business activities a ctivities that that are are monitored monitored b by y S Screwfix crew fi x T Trade rade P Pulse, ulse, ass levels ssuch uch a levels of of quoting quot ing ffor o or n new ew w work, ork, iinvestment, nvestment, and financial health, are a nd fi nancial h ealt h, a re att higher sstill t ill a higher levels levels than t ha n tthose hose rreported epor ted iin n 2 2017. 017. Quoting Q u uoting levels levels for for new new work work have h ave increased, increased, reaching reaching

Meeting M eeting de demand mand Graham Bell, Graham B el l , C CEO EO o off Screwfix, comments: S crew fi x, c omments: ““We We continue c ontinue tto o iinvest nvest tto oe ensure nsure Screwfix tthat hat S crew fi x iis s rready eady tto o meet our customers’ m eet o ur c u tomers’ needs us needs by b y providing providing the the right right range range att tthe and being a he right r ight price pr ice a nd b eing conveniently c onvenient ly l accessible. accessible. With high percentage W ith ssuch uch a h igh p ercentage

Good G ood news news “More tradespeople “More t radespeople u undernderttaking ak ing more more jobs, jobs, together toget her w it h full f ull work work d iar ies, with diaries, iis s e xcellent news news as as we we excellent c ont inue u tto o ssupport uppor t o ur continue our busy b usy ttradespeople radespeople tthrough hrough o ur c ompelling p roposition our compelling proposition off convenience o convenience and and choice choice v ia our our e xtensive store store via extensive n et work a nd w ide pr oduct network and wide product rrange,” ange,” a adds dds G Graham r a ha m B Bell. el l . T he Screwfix Screwfix T rade P ulse iis s The Trade Pulse an a n iindex ndex w which hich ssurveys urveys m more ore tthan han 500 50 0 UK UK tradespeople t radespeople tto o track t rack work work levels levels and and o ptimism among among the the trade. trade. optimism

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Complaints a Complaints about bout plumbing p lumbing work work

Surrey a Surrey and nd B Buckinghamshire uckinghamshire counties c ounties have have ttopped opped a llist ist o he c ouncils to to receive receive off tthe councils tthe he most mo st c complaints o plaints om ab out plumbers plumbers iin n tthe he U K. about UK. The T he Trading Trading St S Standards andards Department D epartment in in one one o off the the c ountr y’s w ealthie i st areas areas country’s wealthiest has h as received received over o er 3 ov 300 00 complaints c omplaints about about plumbing plumbing work w ork o orr pr products oducts during during the the llast ast two two years. years. The T he revelation revelation comes comes after a fter the the Water Water Regulation Reg ulation Advisory A dvisor y S Scheme cheme e ((WRAS) WR AS) Freedom of ssubmitted ubmitted F reed e om of IInformation nformation req requests quests to every e very c council ouncil iin n tthe he U UK Kw with ith Standards a Trading Trading S tandards authority authority tto o determine determine tthe he a areas reas w where here most m ost complaints complaints were were lodged lodged about plumbing a bout p lumbing g ttradesmen. radesmen. T he S outh E ast o ngland The South East off E England dominated with d ominated tthe he llist ist w ith hundreds h undreds of of complaints complaints across Kent, Essex a cross K ent, E s ex and ss and Hertfordshire, all He rtfordshire, which which a ll made m ade tthe he ttop op ten, ten, while while South Lanarkshire had S outh L anarkshire h ad tthe he most complaints Scotland. mo st c omplaints iin nS cotland. JJulie ulie Spinks, Spinks, MD MD of of WRAS, WRAS, comments: c o m men t s : “Consumers “ C o n s u me r s are a re experiencing exper iencing problems problems with plumbers up and w ith p lumbers u p a nd down country. Whilst do wn tthe he c ountr y. W hilst encouraging iit’s t’s e ncourag ing tto o ssee ee tthat hat

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so so many many are are using using their their right complain about bad right tto oc omplain a bout b ad tradesmen, tradesmen, it’s it’s worrying worrying tthat hat so have need so many many h ave ffelt elt tthe he n eed tto. o. urge anyone ““I’d I’d u rge a nyone llooking ooking for always go for a plumber plumber tto oa lways g o through an approved through a na pproved sscheme, cheme, such orr tthrough such as as WaterSafe Wa atterSafe o hrough their their water water company, company, which which vets check vets tthem hem tto o c heck they they are qualified and are ssuitably uitably q ualified a nd insured insured to to carry carry out out domestic domestic work and ensure your work work a nd e nsure y our w ork complies with water fittings complies w ith w ater fi ttings regulations.” reg ulations.” Despite D espite there there being being more more than than 7000 7000 complaints complaints llodged odged to UK councils to U K c ouncils iin n tthe he llast a st two 12 two years, years, only only 1 2 fines fines were were issued. issued.

League L eague table tabl be The ttop The op 1 10 0 c councils ouncils tto o have h ave rreported epor ted tthe he m most o st complaints c omplaints about about u plumbing plumbing ttradesmen radesmen w were ere a as s ffollows: ollows: 1.. Buckinghamshire 1 Buck inghamshire and and Surrey S u r rey – 3 313 13 2.. Essex 2 Essex – 305 3 05 3. Kent Kent – 2 298 98 4.. S 4 South outh L Lanarkshire anarkshire – 2 270 70 5.. Norfolk 5 Nor folk – 234 23 4 6.. Devon 6 Devon – 2 207 07 7.. Stoke 7 Stoke City Cit y – 174 174 8.. He Hertfordshire 167 8 r tfordshire – 1 67 9.. Durham 9 Durham – 144 14 4 10. Gloucestershire 140 1 0. G loucestershire – 1 40

B Better etter support support in in the the field field W With ith tthe he a aim im o off ffurther ur ther sstrengthening treng thening its its customer customer sservice ervice p provision, rovision, V Viessmann iessmann h has as announced announced tthe he a appointppointm ment ent of of ffour our n new ew a area rea sservice ervice managers m anagers to to support support a field f ield service engineer se r v ice e ng ineer fforce orce tthat hat h as g rown by by more more tthan han 2 5% has grown 25% o ver the the p ast 18 18 months. months. over past The an T he move move ffollows ollows a n operational iincrease ncrease iin n tthe he o perational hours of Viessmann h ours of Viessmann customer c ustomer service, ser v ice, which which is is now days per n ow available available ssix ix d ays p er week, periods. w eek, for for llonger onger p er iods. not ““It’s It’s ssimply imply l n ot ttrue r ue only biggest tthat hat o nly tthe he b iggest manufacturers m anufacturers iin n tthe he market m arket are are equipped equipped to and sservice er v ice ttheir heir customer customer a nd bases well,” iinstaller nstaller b a se s w ell,” says says Viessmann Service Director, V iessmann S ervice D irector, Paul Lambert. Pa ul L amber t. ““Relative Relative tto o

Rogu Rogue g e ttrader rader d A man ffrom rrom Lanarkshire Lanark kshire e h as been been sentenced sentenced tto o has 1 1 weeks weeks in in prison prison and and 11 fi ned £675 £675 after after falsely falsely fined cclaiming laiming tto o b e N ICEIC be NICEIC rregistered. egistered. The The rogue rogue ttrader rader pleaded pleaded guilty guilt y at at H amilton S heriff Court Court Hamilton Sheriff tto o rrunning unning a ffraudulent raudulent s cheme by by pretending pretending to to scheme b ea na pproved ccontractor ontrracto or be an approved a uthoris sed tto o iissue ssue N ICEIC authorised NICEIC ccertificates ertificates and and reports. reports. ““This This latest latest prosecution prosecutio on s hows h ow s erio ously w e shows how seriously we ttake ake m isuse of of our our logo,” lo ogo,” misuse ccommented ommente ed NICEIC NICEIC CEO CEO E mma C lancy. ““It It a lso Emma Clancy. also s ends out out the the message th message sends tthat hat a nyone thinking thin nkin ng about about anyone u sing our our logo logo fraudulently fraudule entlly using w ill be be caught caught and and dealt dealtt will w ith ha ppropriately.” with appropriately.”

off o our tthe he ssize i ze o ur iinstalled nstalled boiler population, we are b oiler p opulation, w e a re confident we have c onfident tthat hat w eh ave tthe he most m ost service ser v ice engineers eng ineers per per boiler b oiler installed installe ed in in the the market. market. attracted ““Customers Customers attracted Viessmann because off tto o V iessmann b ecause o product quality, can iits ts pr oduct q ualit y, c an be assured are b e a ssured that that we we a re committed c ommitted to to providing providing tthe he

best best all-round all-round ownership ownership experience. exper ience. Our Our aim aim is is to to provide unrivalled prov ide u nr ivalled sservice er v ice excellence, with best excellence, w ith b est response call-outs response times times for for c all-outs and and commissioning.” commissioning.” The new area T he ffour o r ne ou w a rea service manager posts ser v ice m anager p osts have have been been filled filled internally. inter nally. Primarily Pr imar ily supporting suppor ting the the existing national existing n ational sservice er v ice managers, managers, s Steven Steven Kerswell Kerswell and Shaun Stokes-Wigham and S haun S tokes-Wigham will w ill operate operate iin n the the south south of UK, with Richard of the the U K, w ith R ichard Hindmarsh Hindmarsh and and Andrew Andrew Lambert north. Each Lamber t iin n tthe he n or th. E ach has has rresponsibilities esponsibilities including including field field engineering eng ineer ing support, suppor t, sales complaintsales ssupport, uppor t, c omplaintresponse contractor response ssupport, upport, c ontractor management, manageme en nt, and and health heallth and and safety safet y reviews. rev iews.

Van V an win win w well ell ttimed imed

To To celebrate celebrate its its 40th 40th anniversary, anniversar y, Aqualisa Aqualisa gave gave installers installers the chance win new Renault Kangoo Business van, t he c hance tto ow in a n ew R enault K angoo B usiness v a n, worth nearly £15,000, by purchase off a wor t h n early £ 15,0 0 0, b y rregistering eg ister ing tthe he p u r c ha s e o qualifying Aqualisa smart Paul qualif y ing A qualisa sm ar t sshower hower product product online. online. P aul Phillips, Phillips, owner owner of of I Do Do Plumbing, Plumbing, was was the the lucky lucky winner winner and and was was presented presented with with the the prize pr ize after after being being randomly randomly drawn drawn from many customers who purchase. from tthe he m any c ustomers w ho rregistered eg i s t er e d a p urchase. A sm small business, Do Plumbing was all ffamily-run amily-run b usiness, I D oP lumbing w as fformed ormed iin n 2006 by Paul who has over 25 years experience 2006 b yP aul w ho h as o ver 2 5y ears e xperience specialising specialising in and in both bot h domestic domest ic a nd iindustrial ndust r ial plumbing plumbing and and heating. heat ing. Commenting on his win, Paul Comment ing o nh is w i n, P aul ssaid: aid: “I “I have have two t wo company company vans but one coming vans at at the the moment moment b ut the the lease lease on on o ne iis s sshortly hortly c oming to to an an end, end, so so this this couldn’t couldn’t have have come come at at a better better time. t ime. It’s It’s great g reat to to have have a new new addition addit ion tto o the t he fleet.” fleet.”

IIn n brief brief r The r The water water treatment treatment c ompany Sentinel Sentinel claims claims company tto oh have ave dou doubled ubled iits ts m market arket sshare hare of of the the social sociall housing housing ssector ector ffollowing ollowing the the llaunch aunch off iits o ts E Eliminator liminator V Vortex ortex 3 300 00 ffilter i lter last last November. November. r C r Cistermiser i s t er m i s er K Keraf er a f lo lo has h as jjoined oi ne d iindustry ndust r y b ody ‘‘Made Made in in Britain’ Britain’ to o body p romote it ts ccredentials redentials as promote its aU K manufacturer. manufacturerr. As As a UK m em mber er, the the company company will willll member, be b ea able ble tto o ccarry arry tthe he m marque arque off British o Britis i h manufacturing manuffacturing on o n its its s products pro oducts and and marketing m arrketing lliterature. iterature. rr 5IF 5IF )VMUBGPST )VMUBGPST (SPVQ (SPVQ which w hich o owns w ns S Snickers nickers Workwear W orkwear a and nd H Hultafors ultafo ors Tools, HellT ools, has has acquired acquired He llberg b erg S Safety, afet y, a sspecialist pecialist ssupplier upplie er o off P PPE PE p products. roducts. rr T he Air Air Conditioning Condi n itioning a nd The and Energy E nerg gy Solutions Solutions a arm rm of of LG L GE Electronics lectronics h has as rrecently ecen ntlly moved m oved iinto nto tthe he N National ational Self S elf B Build uild & R Renovation enovatio on Centre C en ntre iin nS Swindon. win nd don. As As well well ll having as h aving a permanent permanent display area, di ispla ay a rea, its its equipment equipmen nt will w ill a also lso b be e iinstalled nstallled iin no one ne off tthe o he en e energy erg gy h houses. ouses. r .D%POBMME &OHJOFFST 6, r .D%POBME &OHJOFFST 6, has h as announced ann nounced that thatt it it will will change c hange its its company company n name ame to oM cDonald Water Watter Storage Storage McDonald tto o better better reflect reflect its its ffocus ocus o n on manufacturing m anufacturing copper copper h hot ot water w ater sstorage torage solutions. soluttions. r Three Thre ee iinternationally nte ernatio onally recognised re ecognised quality qualiity stanstandards d ards h have ave recently recently been been achieved a chiev ved b by y S Spirotech, piro otech, reflecting re eflecting g tthe he ccompany’s ompany’s manufacturing m anufa f cturing and and serserrvice v ice consistency consiste ency (ISO(ISO9001), 9 001), iits ts s environmental environmental rresponsibilities esponsib billiities (ISO (ISO 14001) 14001) and and safety a nd its its health health a nd s afety y management m anage emen nt system system (ISO(ISO450 01). 45001).

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September 2018

10 NEWS Review Change Campaign for shower safety Skilled apprentice wins top award of name Kingspan Environmental has announced that it is to be renamed Kingspan Water & Energy to better reflect the division’s focus on water and energy solutions. The company’s product portfolios will now be grouped under Water Management Solutions (including wastewater, surface water and rainwater harvesting), and Energy Management Solutions (including diesel, oil, renewables, cylinders and intelligent monitoring solutions). Meanwhile, Service Solutions will continue as a key element to both portfolios, offering an exclusive support package for Kingspan customers. For more details, please visit the company’s wesbite: www.kingspanwaterand energy.com

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A new campaign has been launched by Triton to highlight the dangers of installing incompatible, poor quality and non-compliant shower products that can present a safety hazard. The central focus is on the risks involved with connecting sub-standard hoses and spray heads to showers. It also highlights how the incorrect pairing of accessories can lead to serious operational issues and pose a threat to people’s wellbeing. Triton says that consumers understandably presume that shower accessories are compatible with any shower. However, some spray heads are not suitable for electric showers – only mixer showers – and selecting the incorrect one can cause problems with

the operation of an electric shower or lead to the provision of extremely hot water. In a similar way, low-quality shower heads can also have an adverse effect on performance. Furthermore, inferior hoses can become twisted or kinked during use. This restricts water flow and can create unwanted back pressure in an electric shower, as well as a buildup of hot water in the shower. The end result in both cases is the potential for users to be exposed to dangerously hot temperatures. Over the coming months, the company plans to offer advice and information on the subject, including point of sale material and a video dedicated to showing the effects of sub-standard hoses and shower heads.

Get ready to unlock the vaults Baxi has announced the return of its popular Vaults promotion, accessed via Baxi Works – the manufacturer’s online loyalty scheme. Installers who register their eligible boilers before 2nd December 2018 will be able to select from a range of rewards. The rewards can be accessed via three different virtual ‘vaults’ of ascending value, with installers being assigned a vault

according to the number of boilers they have registered within the promotional period. A total of nine boilers will be needed to unlock the gold vault. Prizes in the highest tier vault include a DeWalt workwear bundle and a rally driving experience. Other items up for grabs include a family day out and 2500 Baxi Works points.

Callum Megarry, an apprentice at West London based WPJ Heating, has won the title of Worcester Bosch’s 2018 ‘Apprentice of the Year’. 21-year old Callum entered and won the competition by responding to the monthly online challenges set by Worcester. The tasks included stripping down a boiler, sharing photo examples of his installations, and demonstrating an ability to bend, join and clip copper. The budding apprentice impressed the judging panel with his skills, creativity and obvious passion for the plumbing and heating industry. To congratulate Callum on his win, Worcester awarded him with a new iPad, a half-day racing experience with Team Dynamics at Honda, branded workwear, and a set of professional power tools.

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September 2018

NEWS Review 11 Expansion plans for Kohler Mira Representing a significant investment by its American parent company, Kohler Mira, UK shower brand Mira Showers has revealed plans to create a new distribution, training and office unit in Worcestershire. The company says it is responding to an increase in customer demand and over £20 million will initially be invested in the first phase of the 11.3-acre development. Phase 1 of the

scheme will deliver a unit of 158,000ft 2 with a further phase delivering up to an additional 100,000ft 2.

Underlining the company’s commitment to be carbon neutral by 2035, the new building will include high-

tech features such as a significant PV solar array on the roof of the building to provide a sustainable energy source. The company already has operations in Gloucester, Cheltenham and Hull, and has selected Worcester Six for the latest phase of its UK growth, situated just off junction 6 of the M5. Subject to planning consent, construction could start on site before the end of this year.

Presidential duty SNIPEF (the Scottish & Northern Ireland Plumbing Employers’ Federation) has elected Gordon Matheson as its President for 2018/19. Gordon’s business, the Matheson Plumbing Company Ltd, is based in Falkirk and he becomes the Federation’s 96th President. SNIPEF currently has over 760 member firms employing over 3500 plumbers, and also helps to facilitate the training of over 800 apprentices.

Global gas boiler market shake up

While the UK domestic gas boiler market has remained steady in recent years, the latest statistics revealed by BSRIA’s World Market Intelligence Division points to a dramatic growth in China. Driven by environmental policies and a shift from the use of coal to gas, China is now by far the world’s largest gas boiler market, with 4.6 million units sold in 2017. The Chinese market is dominated by wall mounted non-condensing gas boilers, accounting for 90% of sales. Despite South Korea recording a moderate decline

last year, it remains the second largest market with just under 1.7 million boilers sold. With an 86% share, wall-mounted boilers also account for the majority of the market, of which 57% are non-condensing units. The UK recorded sales of 1.6 million units in 2017, remaining in third position. The other countries to record markets of over one million domestic units were Turkey and Russia, while the North American market remains a relatively low consumer of domestic boilers, with around 400,000 units sold per annum.

Showing support

For the fourth consecutive year, Grant UK is supporting its local premiership club – Bath Rugby – continuing as a Business Partner for the 2018/19 season. Grant UK’s presence will be felt at the Rec with eye-catching perimeter board displays located pitch-side. The company also has a hospitality box where guests will be welcomed to home fixtures throughout the coming season. ENQUIRY

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September 2018

12 NEWS Review Raising awareness about water issues Support for action on fuel poverty Celebrating a successful few months of fundraising activity, Xylem teams across the UK and Ireland have been raising money as part of the company’s Watermark programme, designed to raise awareness of water related issues. Activities have ranged from taking part in the 24-mile Yorkshire Three Peaks Challenge, to community enhancement projects in local areas. Kieran Gagg, Watermark Ambassador for UK & Ireland, comments: “It is

truly uplifting to see so many people getting behind such a good cause, while also making a difference in

their own communities.” Other initiatives have included the construction of a roadway at Ash Lock on the

Basingstoke Canal, and lock painting and canal clean-up on the Banbury Canal. “Each of these initiatives celebrates the impact of clean, functioning waterways on our prosperity and growth,” says Kieran. Watermark was launched by Xylem to provide safe water and education to communities around the world. To learn more about the initiative or to get involved, please visit: xylemwatermark.com

Winning the holiday of a lifetime The grand prize winner of Polypipe’s recent ‘Live Life to the Max’ competition has been revealed. Joseph Barker, a Sheffieldbased self-employed plumber, will be taking his family on a trip of a lifetime, having bought the company’s PolyMax pushfit plumbing fittings and entered the competition at MKM Building Supplies in the city.

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The plumber will be jetting off for his first holiday abroad in five years. He comments: “To win the holiday prize is thrilling. I’m looking forward to taking my family away for a holiday they won’t forget.” Joseph is pictured (centre) with Mark Kackman, Branch Director at MKM Sheffield, and Liz Langham, Polypipe Areas Sales Manager.

Boiler manufacturer Intergas has announced that it is supporting the National Energy Action (NEA) charity to help fight fuel poverty. The NEA believes the key to tackling the problem is to improve the energy efficiency of our housing and address the inequity that sees the poorest households spending £1 billion more a year on energy compared to non-fuel poor households. Speaking about their association, Manny Puletti, Intergas Sales Director, says: “In a first world country like ours it is staggering that people have to choose between eating and heating. Living in a warm, dry home shouldn’t be an option, it should be your right.” Intergas sees its role as a campaigning one, helping to spread the word on saving energy by making small changes that will bring down utility bills. Its upcoming

Manny Puletti, Intergas Sales Director

social media campaign will highlight some of the steps that we can all take to be smarter about energy use. The NEA works across England, Wales and Northern Ireland, and with its sister charity Energy Action Scotland, to address all aspects of fuel poverty, placing particular emphasis on the importance of greater investment in domestic energy efficiency.

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September 2018

PEOPLE on the Move Following the restructuring of its underfloor heating business management team, Polypipe Underfloor Heating has announced the appointment of Rachel Smith as General Manager. Rachel heads a new senior management team, supported by Andrew Coy in the role of Commercial Proposition Director. Rachel was previously Head of Marketing at Polypipe Building Products. Experienced sales professional Paul Stenning has been promoted to the role of National Sales Manager at Cistermiser and Keraflo, the washroom and water efficiency specialist. Paul joined the company in November 2015 as National Account Manager and his latest challenge is to lead the team of regional technical sales managers who represent both brands to specifiers and merchants. Mira Showers has promoted Nigel Breddy to the position of Sales Director. Formerly the Head of channel marketing, Nigel joined Kohler Mira, parent company of Mira Showers, 25 years ago as an export shipping clerk, and he lays claim to 20 years of dedicated sales service. In his new role, he will be responsible for delivering the numbers and driving profitable growth for the business. Remeha, the commercial heating solutions provider, has announced the appointment of Ray Lloyd to the newly created role of Business Development Manager (Northern Region). Formerly the company’s Area Sales Manager for the North West region, Ray has a wealth of sales experience in the industry gained from previous managerial positions at Lochinvar and ACV. The specification team at Bristan has been enhanced with the appointment of two new Regional Sales Managers. Louise Smith previously worked for the brand as National Account Manager and will now head a team of six for the southern region. Bill Johnson is new to Bristan and will be responsible for the northern area. Bill previously worked for a lighting manufacturer. Now covering Northern England and Southern Scotland as Grant UK’s Area Sales Manager is Mike Pryde. Mike will be providing sales support on all of Grant’s heating products for engineers and merchants. He will also work closely with installers in his area as well as being the principal point of contact for heating engineers and merchants for all things Grant. Conex Bänninger has strengthened its UK OEM & ACR team with the appointment of Mike Lucken as its new Regional Technical Sales Manager for the South East. With 22 years experience in the ACR market, Mike brings a wealth of knowledge and experience to the role, having previously worked in various engineering and management roles for Wolseley UK, GEC Marconi, HRP and Kooltech. Boiler specialist Ideal Commercial has named Sean Fields as Business Development Manager for the Yorkshire and Lincolnshire region. Sean takes over from Andy Forrest, who has been promoted to National Sales Manager. Sean has wide-ranging industry experience, including five years at pipeline and heating distributor BSS. More recently, he was an ASM for Worcester Bosch. Following the recent retirement of the sales representative for the central region, Saniflo has appointed James Beresford as the new Sales Manager responsible for sales and customer service in the area. Based in Leicestershire, James has previously worked for leading brands in the industry including AKW, Novellini, Impey and Roca and brings his merchant, retail and sales experience to Saniflo. ENQUIRY

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September 2018

16 YOUR Views

Don’t follow feminist agenda Your front page article of the July/August 18 edition about the Women Installers Together conference fully played to the feminist agenda. “Women reminded it’s worth the struggleâ€? – really? Who is struggling? How many existing or aspiring females are being oppressed in the trade? There are less than 1% of females in the trade because most women DON’T WANT $#"! " ! " " # " $ " # " "# "" "# " " " # " # "$ " "# " $ " There is one local tradesperson who is female where I live and she is a decorator. I don’t " # " $"$ "$ " $ " " "#$ "$ "$ # "$ $" # " "$ "# "" " " # $" see any of the females that work in the merchants asking if I’m taking on apprentices (like some of the guys have done). Please don’t get sucked into this political agenda, as if the other 49% of women are just itching to get in that cramped 40°C loft space to remove a manky F&E tank, are just waiting around the corner if only us men weren’t stopping them? Stick to products, technical information, legislation changes, etc – don’t get into feminism! Jamie Anderson Via email

The Tweet spot

Jay @jvbbvr I’ve seen it all now.

Dyfed Roberts @DyfedRoberts It’s only 9:30. And the customer treats us like this! #plumberslife

Unfair challenge to heat pump viability The headline article on your July/ August front page – ‘Does heat pump ambition need a reality check?’ – is extremely disappointing for the following reasons: 1. You have inadvertently perpetuated one of the biggest myths about heat pumps and one which detractors and/ or the ill-informed regularly trot out: " "" "# " " $" " " NOT on the level of insulation but on the "# "$ $ " # "! "$ " $" pump, which is determined by the output of the heat emitters at design conditions. 2. ALL heati ng systems have to work less hard if the build ing is insulated to the optimum level possible. 3. You have referred to an ‘industry response’, but the quotations are from sources NOT part of the heat pump industry. In fact, they are from those that are either negative to heat pumps because they sell tens of thousands of fossil fuel boilers, or they represent the oil industry – surpr ise, surpr ise! But to return to the fallacy referred to in point one above, this myth is probably borne from the fact that some $ # "$" $ $ # " " " $" " "# " temperatures in order to utilise existing radiators that are not optimised for

ÂŁ10 Let 0 ter

heat pumps (which usually operate at lower "# "$ $ "$ " # ! $ # " systems) to avoid the expense of having to replace them for something more suitable. This is an optimising decision but does NOT mean the heat pumps will not be suitable. Existing badly-insulated buildings may " $ " " "# "$ $ " than ideally desirable if existing heat emitters are to be re-used, and this may "$ " "" " $ However, if a build ing needs heati ng to a particular level, then it will need " " $ " # $"# " " " " year to achieve that, regardless of the source of heat. Hence the most optimal method to provide that amount of energy will need to be sought. There are countless examples of low energ y, low runn ing cost heat pump systems insta lled in thermally poor build ings, includ ing Grade 1 listed buildings with no insulation and original leadli ght glazin g. So it is NOT true that heat pumps # " # " "" $ " " " $ " build ings, but all build ings should reduce heat loss through the fabric and from draug hts as reasonably and cost " $ " " # ! Graham Hazell The Heat Pump Association

Let us know what you think... Ryan Mills @Rdmills88 Here’s an old-school one for you all. My great grandfather’s personalised toby. I’m now the 4th generation plumber in the Mills family.

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Diamond Heating Ltd @diamondplumber “I need a new room thermostat.� Why? “My heating is coming on when the stat is turned right down.� Mmm I think not. Mmm I think not.

The Editor welcomes letters from readers on all aspects of the industry. Letters can be sent by email or post but must have a return name, phone number and address (not for publication).

Please address your letters to: The Editor, PHAM News, 1b Station Square, Flitwick, Bedfordshire, MK45 1DP

or email to: editor@phamnewsedit.co.uk

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September 2018

18 GADGETS & Tools Compact drill can reach deeper depths Multi-purpose bits simplify drilling New from Fein is a rotary hammer drill – the ABH 18 – which enables the user to drill up to 20mm in concrete. The machine combines drilling, chiselling and hammer drilling in one tool, and weighs just 3kg, with low vibration settings. What’s more, both the battery and tool have electronic SafetyCell Technology, which protects the hammer drill from overload, overheating and total discharge, and shuts down the

tool in a fraction of a second. The ABH 18 has an impact energy of 2 Joules for drilling

up to 20mm in concrete. The brushless motor is said to have 30% higher efficiency and a

long service life. PHAM NEWS ENQUIRY No.

https://fein.com/en_uk

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Harness the Qi for faster charging The iOttie Easy One Touch 4 Qi Wireless Fast Charging Mount combines the power of Qi wireless fast charging with the agility of the Easy One Touch mounting system. This fast charging device provides up to a 40% faster charge than Qi wireless standard charging. The increased range and stability of the telescopic arm enables the user to find the best viewing position for their smartphone on either dashboard or windshield. After mount installation

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is complete, simply insert and remove the smartphone. Once a Qi-compatible smartphone is mounted, it will automatically begin to charge wirelessly. The Easy One Touch 4 Qi Wireless Fast Charging Mount is universally compatible with all smartphone sizes, holding your device securely so you can drive safely. The iOttie device universally holds all phone and case combinations from 2.3 to 3.72in. It’s available on Amazon for just under £54.

The new OmniBohrer range of drill bits, part of Makita’s multi-purpose collection, are suitable for use with a diverse range of materials, such as: concrete, tile, brick, slate, limestone, wood, composite materials, aluminium and plastics. They eliminate the need to switch between bit types. The collection of 25 drill bits, ranging from

3 to 14mm Ø and 60 to 400mm lengths, feature a tungsten carbide tip, which is more durable than many other materials because of its exceptional levels of toughness and hardness. The wide flutes of the OmniBohrer bits deliver quick and efficient material extraction. PHAM NEWS ENQUIRY No.

makita.co.uk

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Tape measures up The new Roughneck Tough Tapes are housed in a chrome plated case and feature a shock absorbing recoil mechanism as well as a powerful blade brake. The blades themselves have a large and magnetic double-ended hook for easier one-person use. To make the tape measures simpler to read, they are wider than normal at 27mm in width and have graduation on the upper side of the blade. PHAM NEWS ENQUIRY No. www.olympia-tools.co.uk 106

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September 2018

GADGETS G GA DGE ETS & Tools Tools 19 Installation IInst nsttallation alla atti a t on on level level ground ground

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flash overcoming fl ash memory, memor y, o vercoming tthe he need need tto o rrun un via via a mobile mobile phone, and has p hone, a nd iitt h as a rrepeat epeat ffunction unction that that allows allows the the entire playlist e ntire p laylist tto o repeat, repeat, or or tto o be be song-specific. song-specific. The T he Bluetooth Bluetooth facility facility wirewirelessly connects le ssly c onnects your your mobile mobile device up d evice u p tto o a rrange ange of of 10m. 10m. There no T here is is n o need need to to fear fear losing losing ssignal ignall or or running running your your device device battery b atttery down, down, as as the the DMR202 DMR202 can charge c an c harge your your device device and and play att tthe p lay ya he ssame ame ttime. ime. PHAM P H A M NEWS NEWS ENQUIRY ENQUIRY No. No.

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Ne w from from S tabila, tthe he sseries eries 8 0A S sspirit pir it llevel evel c New Stabila, 80 AS combines a slim slim profile profi o le with with the the latest latest installation installation offer accuracy and ttechnology echnolog y tto oo ffer a ccuracy a nd rreliability eliability when measuring w hen m easur ing and and marking. marking. Replacing 80 A,, tthe 80 R eplacing tthe he sseries er ies 8 0A he sseries er ies 8 0 AS A S has has an an aluminium aluminium rectangular rectang ular profile profi file with high and w ith rreinforcing einforcing rribs ibs ffor or h igh sstability tabilit y a nd grip a ssecure ecure g rip when when in in use. use. Antislip Antislip stoppers stoppers ensure and e nsure a firm firm hold hold when when marking marking a nd prevent prevent tthe he sspirit pir it level level from from sslipping. lipping. The T he vials vials and and measuring measuring surfaces surfaces in in the the new new series series are are permanently connected, ensuring even after p er manently l c onnected, e nsur ing precision precision e ven a fter many m any years years of of use. use. They They are are made made from from transparent, t ransparent, hard-wearing h ard-wear ing acrylic acr ylic glass glass with with precision-ground precision-g round inner inner

contours and fluorescent vial fluid. With two measuring surfaces for measuring in all positions, even the reverse position, accuracy is ±0.5mm/m in the normal position an and 0.75mm/m position.. nd ± 0 .75mm/m in the reverse e position Available Available in in lengths leng ths ranging rang ing from from 30 30 to to 120cm, 120cm, the the standard standard model model Type Type 80 80 AS AS has has one one horizontal hor izontal and and one one vertical vial, while vertical v ial, w hile the the Type Type 80 80 AS-2 AS-2 is is available av vailable in in lengths lengths ranging 60 200cm, rang ing from from 6 0 tto o2 00cm, with with a second second vertical vertical vial. vial. PHAM PH A M NEWS NEWS ENQUIRY ENQUIRY No. No. www.brianhyde.co.uk w ww.brianhyde.co.uk 108 10 8

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September 2018

20 EXHIBITION Preview

Discover innovation, ideas and opportunities With nine shows making up the fourth annual UK Construction Week exhibition, taking place in October, virtually every aspect of the built environment is covered, including the HVAC sector. Here’s a glimpse as to what visitors can expect at this year’s event.

I

nnovation is the key theme for this year’s UK Construction Week (UKCW) exhibition, which returns to the NEC in Birmingham from 9 to 11 October. UKCW will champion pioneering ideas, projects and products via a new Innovation Trail which runs through each of the nine shows: Build Show, Energy 2018, Timber Expo, Building Tech Live, Surface & Materials Show, HVAC 2018, Civils Expo, Plant and Machinery Live, and Grand Designs Live. New talent in the industry will also be celebrated through the Role Models initiative which is supporting a new wave of leaders to engage with the next generation and to illustrate the diverse career opportunities available in the built environment.

HVAC professionals Skills shortages in building services, and the latest initiatives to create a new pipeline of talent into the heating and ventilation industries, are just two of the big issues to be explored this October at HVAC 2018. The show will also explore the latest technical developments, including expert seminars on topics such as fuel cell technology and AC systems, as well as workshops giving business and marketing tips on search engine optimisation and business change programmes. HVAC 2018 will also give engineers and installers the opportunity to invest in professional development through free CPD sessions. This year’s CPD programme covers a range of topics, including the role of ventilation, the future of energy and sustainability in construction, working at height and other health and safety issues. Seats are limited, so advanced booking is advised. Sessions will also cover broader topics such as mental health and wellbeing. Exhibitors will deliver the CPD sessions, so there will be the chance to continue the conversation after each workshop.

BBC presenter Steph McGovern returns to chair the conference programme taking place on the main stage

20.indd 1

With virtually every aspect of the built environment represented at the show, UKCW is set to attract over 30,000 visitors

Exhibitors

Role models speak out

While there are some 650 exhibitors expected to set their stalls at all nine of the shows under the UK Construction Week umbrella, the HVAC section will be mercifully less diffuse. The HVAC companies that may be of interest to PHAM readers in particular include Daikin, Discrete Heat, Heatmiser, VeriSmart Heating and Victaulic. Visit the UKCW website to see the complete list of HVAC exhibitors.

Seminar subjects High-level discussions around important issues such as the digital future of construction, diversity, Brexit, tackling the housing crisis and new industry delivery models will take place on the main stage. There will be a heavy focus on the lessons learned in the past year, such as fire safety, and how the industry is moving forward. Following the launch of the UK Construction Week Role Models campaign in March, organisers received over 130 top quality entries from construction professionals in all walks of the industry. They represent inspiring examples of how professionals are already making a huge difference in the industry, and they will share their stories at the show to promote the industry’s image, inspiring the next generation of professionals to consider a career in construction.

Beer festival on tap Speakers include: Barbara Res, the Project Manager behind Trump Tower, sharing her experiences as a female in construction and working with Donald Trump; Lord David Blunkett, discussing how technology and diversity can turn the skills gap into a thriving industry; and Kunle Barker, property expert and TV presenter, leading the panel discussion ‘Political correctness has gone mad?’ with industry experts debating diversity in construction. Steph McGovern, BBC Breakfast presenter and journalist, will chair the conference programme as in previous years. Beyond the main stage, each of the nine shows will be tackling specific issues within its sector of the industry. The ‘Future of Construction’ is the theme running throughout this year’s event. Visit the Future of Construction Hub for an immersive opportunity to discover how digital construction, 3D printing, robotics, AI and AR and modern methods of construction can deliver the new Construction Sector Deal. Running alongside this will be a state of the art construction simulator from Coventry University.

The UK Construction Week’s Beer & Ale Festival, sponsored by Velux, is back for 2018 with a few new additions. Along with a selection of cold beers, street food, and a live band, the Beer Festival will also be hosting a Rockaoke (think ‘rock’ + ‘karaoke’) on Wednesday night, plus there will be a new Gin and Fizz bar within the festivities.

Register now for your free ticket UK Construction Week 2018 will take place at the NEC in Birmingham from 9th to 11th October. Registration is free and your ticket gives access to all nine shows. Just go to the website (www.hvaclive. co.uk) to enter your details.

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September 2018

22 Point of View

Introducing CIPHE’s first female President On 29th June this year, Tracey Richardson made history by becoming the first-ever female President of the Chartered Institute of Plumbing and Heating Engineering. She talks to PHAM News about her career to date and her priorities during her time in office.

A

fter 22 years in the RAF, when she left as a Sergeant with qualifications in both Engineering and Aeronautical Engineering, Tracey Richardson went on to run her own plumbing business and is currently employed as a plumbing lecturer and assessor for Northampton-based EAS Mechanical. How did you first come to be involved in the plumbing and heating industry? “When my time at the RAF came to an end I was thinking of moving into further education, helping adults with learning difficulties. Plumbing wasn’t something I had seriously considered, but I did a two-day taster course and the RAF Resettlement Clerk commented that I’d never be out of work as a female plumber. The seed was sown, and I began to think why not? After all, I had always been good at DIY and enjoyed doing practical jobs around the home. “I set up my own business and called it ‘The Handywoman – Plumbing and Property Maintenance’ mainly because I didn’t want to focus on the plumbing until I was fully qualified. I wanted to ensure that I was both competent and confident to undertake any big jobs. With the help of two friends – one who specialised in plumbing and bathrooms and the other in gas heating – I gained some experience and confidence and I went on to get my gas qualifications and Level 3 in plumbing.”

giving me a nudge and it felt like a green light. It was quite a boost to know that I had their backing.” Whether you’re self-employed or working for somebody else, finding the time to carry out your presidential duties is always going to be a challenge. You clearly have an understanding boss! “My boss at EAS Mechanical, Eamon Wilson, is also a member of the Institute and has long recognised the important role the CIPHE plays within the industry. He was therefore very happy for me to get more involved. Obviously there will be times when I may have to put my job first, but he has been very supportive from the beginning.” You have already made history in being the Institute’s first female President, but is it true that you want to play down that distinction? “I admit that I would have preferred it if other females had gone before me, which might have taken some of the pressure off, but my aim is to do the role justice, as I want others to follow my lead and take up that mantle without having those extra pressures. I’m a plumber first and foremost. When I was an engineer in the air force we were treated the same as everybody else, so why should we need to differentiate on gender?”

Do you think you would have been able to become President 10 years ago – even if you had the same You had a successful business for seven years, but what experience you’ve got now? made you bring that to an end? “What might have happened 10 years ago is very difficult “Unfortunately, I had some back pain issues which meant to say. The Institute has seen so many changes over the last it was difficult to cope with the physical demands of the decade and, of course, it’s important to be an active member job. I was doing somebody’s before seeking office. I don’t bathroom, taking tiles off, think I would ever have “My aim is to do the role justice, as I and something popped in been elected without first want others to follow my lead” my back. The chiropractor becoming a familiar face, attending conferences and gave me a finger wagging and told me I wasn’t to lift any more heavy objects. I didn’t building up a rapport with people.” want to leave the industry, so my other half suggested I What are some of the key issues you hope to highlight put my CV in at the local college. Thankfully, they were during your presidential year? looking for someone to take on part-time, so it worked “I’d certainly like to try to address the regulation of out quite well.” the industry, particularly what we do about those with The CIPHE now obviously plays a big part in your life, but what initially encouraged you to consider membership? “I started as a student member. When you’re starting out, I think it helps for customers to believe in you. As well as being a good source of information and support, I felt being a member of the Institute provided evidence that I was a proper professional. It was an expression of my commitment, but also provided peace of mind for customers, because if they had a problem with me they also had somewhere they could approach to resolve any issues. It was two or three years before I attended any meetings, but I’ll always remember the first big conference I went to. I met some interesting characters and felt like part of a big family. It just felt right.”

grandfather rights and late career changers. It’s important to get the industry regulated and raise standards, but it’s also important to recognise that the same qualification won’t necessarily meet everyone’s needs. A lot of experienced installers won’t want to go back to college because they don’t want to or can’t afford the time. It’s about trying to come up with a simplified route for them, but one that doesn’t open up the flood gates for the fast track training centres that we’ve seen spring up in the past. “There’s going to come a point where you’re going to have to have some sort of regulation/qualification to call yourself a plumber, pretty much like the electrical and gas sector did. After all, you don’t need to have gas to blow a house up – you can do it with water.”

Being a member is one thing, but being President is obviously a major commitment. What made you want to put yourself up for election? “I was sitting in the room for the Election and Enrolment committee and I’d see the big board with all the names of past Presidents. It made me appreciate all the history behind the Institute. I began to think one day I’d like to see my name on that list. One or two previous Presidents suggested I should put my name in the hat. They were

Have you got any thoughts as to what level of commitment you would require from career changers and experienced installers who currently don’t have an industry qualification? “There’s an experienced worker’s course at the moment for Level 2, but there’s just nothing for Level 3. The two could easily be combined in my mind. You could look at what structure of jobs they’d been doing, what level of work and projects they’d done and then consider filling

22.indd 1

Tracey Richardson EngTech LCGI MCIPHE RP

in any knowledge or skills gaps. A lot of people who go down the experienced workers route would smash what goes on at Level 3, anyway.” You’ve also expressed some concerns about the quality of training in the industry. Can you say more about that? “I think at times, employers, and even industry in general, get blinkered into thinking that colleges are the be all and end all. Some colleges are fantastic. You can’t fault them, but others... so many colleges are under pressure to meet targets and are under financial constraints, and that can make a difference to the quality of teaching.” Do you think that one of the problems is that students don’t always enrol on plumbing courses for the right reasons? Are they fully motivated? “You do get three distinct groups who attend plumbing courses: the group that wants to be there; the group that wants to be there and needs that extra support and help; and then you’ve got the ‘what are you doing?’ group – they’re the ones who’ve been pushed into it by family members, or there’s nothing else they can think to do. Stricter control would be a good thing because, at the moment, too many colleges simply try to enrol as many people in as possible. After all, they’re businesses at the end of the day.” Would you agree that some people perhaps underestimate all that’s involved in becoming a qualified plumber? “Plumbing is very much physics based, and sometimes people seem surprised by that. A lot of people don’t realise that it’s not just a bit of soldering or pipe bending – it’s very involved.” Is there more the CIPHE could do to encourage more students and younger installers to look at membership? “It is a challenge for organisations like the CIPHE to seem relevant to the younger generation, but I think keeping pace with the digital age can make a difference. The CIPHE has done a lot in recent years with e-learning platforms and things of that nature. We need to do all we can to encourage youngsters to appreciate the benefits of being part of a large organisation.” Although you don’t want to make too much of a thing about your gender, do you hope that your success will help to break down any perceived barriers in the industry? “The world is evolving and people are starting to realise that they can do any role and if me being CIPHE President is a part of that, then that has to be a good thing. I’m not blinkered, and sometimes you might get the occasional derogatory comment, but the bottom line is that we’re all plumbers and the Institute is open to everybody.”

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September 2018

24 ENERGY Matters Why hydrogen is Making solar energy more accessible a strong contender Plans to invest £20 million into the development of a Hydrogen Supply Programme suggest that hydrogen could become the clean energy supply of the future, according to an industry spokesperson. Neil Schofield, Head of Government Affairs at Worcester Bosch, explains: “Since a recent meeting with the UK’s Energy and Clean Growth Minister, Claire Perry, discussions about the feasibility of a low carbon hydrogen economy have been gaining momentum.” He continues: “The Energy Minister’s £20m funding boost for the Hydrogen Supply Programme shows that a potential low carbon hydrogen economy is being taken seriously. This makes hydrogen a strong contender for the UK’s future fuel evolution.” According to Schofield, investing in low carbon

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With the summer having served up plenty of sunshine, the Government should be encouraging more homeowners to adopt solar panels and battery storage to promote a cleaner, greener future – so says Sara Vaughan, E.ON UK’s Political & Regulatory Affairs Director. “Small scale renewables such as solar panels are an efficient way for homes and businesses to generate their own clean power, reduce carbon emissions and cut fuel bills,” she says. “We believe

Neil Schofield, Worcester Bosch

hydrogen heating is a step in the right direction for the industry. He argues that many renewable alternatives are too complicated to install and too expensive for many households to consider. In comparison, hydrogen could be delivered through the UK’s existing gas infrastructure and would require little or no change to how households use their heating appliances.

the Government needs to develop a new framework to encourage domestic solar, based around the concept of a green mortgage that can

help customers spread the upfront costs. “In addition, we support calls to exclude solar from business rates, to cut

VAT on domestic battery installations, and also use the forthcoming housing review to ensure solar becomes standard on new homes and can be included in re-roofing projects. Addressing these issues is an urgent priority to ensure customers have a clear picture of the benefits and payback periods to reward the investment they make or have made in solar technology.” For more information about E.ON solar and storage, visit: eon-solar.co.uk

New alliance for energy efficiency Trade association Energy and Utilities Alliance (EUA) is the new home of energy efficiency body, the British Energy Efficiency Federation. The Federation provides a forum for consultation with industry associations in the energy efficiency sector. Mike Foster, Chief Executive at EUA says: “Too

often energy efficiency is the ‘poor relation’ of energy policy. But the cleanest, cheapest and most secure energy is that which is never used because of energy efficiency measures being in place. “The Br it ish Energ y Efficiency Federation is a natural fit for the EUA given our work across

the industry and we look forward to working with and supporting BEEF as we help secure a decarbonised and energy efficient UK.” Andrew Warren, Chair of BEEF and former Director of the Association for the Conservation of Energy, adds: “The 17-member trade associations involved with BEEF were delighted to ac-

cept the offer from one of our founding members, EUA, to come under their secretarial umbrella. It will enable us to build upon our role of representing the interests of the entire energy efficiency industry, especially with our formal quarterly plenaries held in the offices of sponsoring government department, BEIS.”

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September 2018

ENERGY Matters 25

Commercial boiler boon in London Small and medium sized businesses in the London area are now able to apply for financial help to upgrade their boilers to modern condensing models thanks to the Cleaner Heat Cashback scheme, recently launched by Mayor of London Sadiq Khan.

L

ondon based businesses are being urged to move quickly if they want to take advantage of the Cleaner Heat Cashback scheme, a commercial boiler scrappage initiative launched at the end of July by Mayor of London Sadiq Khan. The scheme will give 30 to 40% cashback to small and medium sized businesses when they replace older boilers with new ones. The ÂŁ10m Cleaner Heat Cashback scheme will give SMEs in London a contribution towards the cost of installing a new high-efficiency, low-NOx gas or LPG boiler in place of older, higher-polluting models. The old boiler must be in working condition and, if it is fuelled by gas, oil or LPG, must be at least 10 years old. If the boiler is powered by coal or biomass, it can be of any age. Commenting on the Mayor’s new initiative, Paul Martin, National Sales Manager at ATAG Commercial, says: “The commercial boiler scrappage scheme is welcome news for the

heating industry and London’s businesses alike. It will help reduce carbon emissions and enhance air quality by seeing old, inefficient units being removed and then replaced by higher quality, greener models.� Pete Mills, Technical Operations Manager at Bosch Commercial and Industrial, says opportunities for SMEs to invest in energy saving commercial boiler systems at a substantially reduced cost do not come along very often. He

comments: “Businesses should act fast to apply for their cashback as the scrappage scheme is time and money-limited, running until 2020, or until the ÂŁ10m has been claimed.â€? Many in the sector hope to see other areas of the country emulate the London model. John Bailey, Sales Director at Vaillant, says: “We would champion a national rollout of this scheme across other cities in the UK as we believe it will help to reduce energy waste and contribute

to the reduction in air pollution. We urge the Government to follow London’s lead and implement a countrywide commercial boiler scrappage incentive.� Steven Evans, Sales Director at Potterton Commercial, agrees: “As decarbonisation of heat is a national objective, we hope to see a rollout of similar schemes in other cities around the UK. Businesses will be able to save hundreds a year on energy bills by switching from an older, inefficient heating system.� John Newcomb, BMF Chief Executive, observes: “The fact that Cleaner Heat is now aimed at commercial premises signals not only a political determination to tackle poor air quality, but seeks to change the thinking of SME owners towards their day-to-day running costs.� Cleaner Heat Cashback, administered by the Energy Savings Trust, runs until 31 March 2020, or until funds are depleted.

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PHAM NEWS SEPT18:Layout 1 30/08/2018 12:23 Page 26

September 2018

26 CIPHE Viewpoint

It shows that you’re a professional Continuing our series of articles from the Chartered Institute of Plumbing and Heating Engineering, CIPHE member Adrian Flaherty, a Public Health Engineer and consultant, tells us about his career and why he has been a member of the Institute for 30 years. up there and then. At the age of 16 it didn’t really mean much to me, but looking back it was one of the best things I’ve done for my career. “I keep renewing my membership because, while anyone can say they are a plumber, being accepted as a CIPHE member shows that you are a true professional and provides important recognition for it.�

Tell us a bit about your career “I started out as a plumbing apprentice in 1988, so I have been in the industry for about 30 years now. During my time I’ve been privileged enough to try my hand at quite a few different things. Variety is important to me and I find that in this line of work if you have the ambition to want to do different things, your skills can take you almost anywhere you want to go. “I’ve worked for major contractors and also for myself as a plumbing/ heating engineer, in addition to lecturing at college level which I did for six years. I am also proud of my time working oversees in Afghanistan, where I was based for eight years as part of the team building Camp Bastion. “For the last four years I have worked as a consultant and as a Public Health Engineer for the Danish company Ramboll. In this role, I specialise in the design of complex plumbing and heating systems. However, I still do some

CIPHE members Adrian Flaherty

practical plumbing in my spare time to keep my hand in.�

How long have you been a CIPHE member? “I joined the CIPHE when I was an apprentice, back in 1988. I actually remember the exact date: 8th August 1988, all of the eights! It was my mum who encouraged me to join because she read somewhere that the Institute was having an open day near to where we lived. We both went along and I signed

What do you like most about the plumbing and heating industry? “It has to be the variety. In my career alone, I have done everything from lecturing to hands-on plumbing and heating, complex design work and more. The industry is so fluid and there are plenty of areas to move into.�

What has been the most memorable job you’ve worked on? “Working in Afghanistan was a real experience, not only professionally but also from a personal perspective. During

the eight years I was there I got to work with many tradespeople from across the globe – it was a real mix of different nationalities and skillsets coming together. We designed and built the entire camp’s plumbing and heating services from nothing, and that felt like a real achievement.�

becoming harder to get a plumbing apprenticeship these days because fewer of the big companies seem to be taking them on, so I do worry for the next generation. In my opinion, it’s important we continue to offer apprenticeships.�

Do you have an apprentice, or have you ever had an apprentice work with you?

“Technology will continue to advance the industry and change how we design and install plumbing and heating systems. While technology is great, I hope it won’t replace skilled workers. The threat of automation and relying on factories to build entire systems for installers to then slot into buildings risks taking away some of the skill, and that’s not always a good thing.�

“I’ve had a couple of apprentices over the years, and I have also had the experience of teaching and assessing students from when I was a college lecturer. As someone who started out as an apprentice myself, I have a lot of respect for apprenticeships and the value they can bring. “It all depends on the person regarding whether you will have a good or bad experience with an apprentice, but for those who seize the opportunity it is an amazing way to start your career. I think it is

What do you see the future of the industry looking like?

For more information about becoming a member of the CIPHE please contact Tim Sainty via email (tims@ciphe.org.uk) or call 01708 472 791.

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PHAM NEWS SEPT18:Layout 1 29/08/2018 17:05 Page 28

September 2018

28 TRAINING Update More training opportunities with Baxi Make a booking with the e-Academy

With the aim of providing installers across the UK with easier access to professional development and training courses, Worcester Bosch has launched its e-Academy. The new platform offers installers a convenient way to create a training account, view and book any available courses, and also keep a record of courses booked, all via a smartphone, tablet or PC. Users will also be able to pre-register four additional members of their team. “Installers are busy people who rarely sit behind desks,” says Nick Fothergill, Worcester Bosch’s National Training Manager. “It’s therefore important that they have easy access to the learning and development resources they need, regardless of where they are based.” Training courses can be booked at any one of

the company’s four main academies in Worcester, Clay Cross, West Thurrock and Wakefield. Installers will also be able to access a number of supplementary training materials, set goals and track progress to maximise the benefits of their training.” Nick continues: “As the platform develops, we’ll introduce new functionality such as online courses and short videos so that installers can develop their skills at a time and a place to suit them.” Worcester Bosch offers a range of courses, including training on boilers and heat pumps. It also provides training for ACS Qualifications and the development of commercial skills. To register, please visit https://www.worcester-bosch. co.uk/professional/training/ eacademy

Looking to further build on its current training offering, Baxi has opened a new satellite centre in partnership with Birmingham Met College. The centre will offer installers access to the manufacturer’s free product training courses, which combine hands-on experience with insider tips and tricks from the company’s expert trainers. This follows the launch of the boiler manufacturer’s recent social media training videos. Each episode covers a different topic, ranging from servicing, maintenance, installation and repairs. At

no more than 45 seconds long, they are designed for even the busiest installer to fit them into their day.

Steve Owen, National Training Manager at Baxi, comments: “We’ve always been committed to providing

industry leading training for customers, so we’re delighted to be strengthening our presence with the addition a new satellite centre. “Our courses have been designed to help engineers acquire the skills and expertise they need to grow their businesses and keep their customers happy. Following on from our recent introduction of online booking, we can make training more accessible than ever before.” For more information, or to book a course, visit: http:// trade.baxi.co.uk/trade-area/ training.htm

Lunch and learn Latest oil boilers Air movement specialist Gilberts has set up a series of ‘lunch and learn’ CPD presentations at its Blackpool base. Under the new programme, consultants and contractors can choose from a number of topics, depending on requirements. Initially, topics addressed will be: selection basics (including heating and cooling options, strategies, velocities and inlet/outlet positioning); component overview (including types available, fixing methods and aesthetic options); product selection (encompassing room layouts, throws, noise levels, pressure drops). Ian Rogers, Gilberts Sales Director, comments: “Products and technology are constantly evolving, hence the need for such CPD sessions. We have designed our sessions to address the issues we most commonly get asked about, utilising our expertise as the market leader, and practical experience to help our customers’ staff get it right from the outset.” The CPD sessions can be booked via the Blackpool head office (telephone 01253 766911) or by email (info@ gilbertsblackpool.com).

at Cardiff facility

South Wales based Your Training and Inspections Centre (YTIC) has recently welcomed the addition of new Grant oil boilers and displays to its premises in Llanishen, Cardiff. Earlier this summer, Grant UK supplied a selection of its Vortex and VortexBlue oil fired condensing boilers to the training facility. The boilers installed are fully working models which are all flued using a selection of the systems available from Grant’s

EZ-Fit flue range. The products and updated display boards are located in the training and assessment areas and will be used by engineers who attend product and industry courses. Founded in 2017, YTIC offers a range of courses aimed at providing installers and engineers with the latest best practice guidance to help them broaden their knowledge and skills. For more further details about YTIC, please visit the wesbite: www.ytic.co.uk

Skills partnership Lancashire further education provider, Preston’s College, has announced a long-term partnership with JTL, aimed at providing local employers with apprentices and an effective solution for their training needs. Preston’s College is currently the largest apprenticeship provider in the area, while JTL supports over 3000 companies and 7000 apprentices nationally every year across electrical, plumbing, heating and ventilation, and engineering maintenance. Jon Graham, Chief Executive of JTL, says: “We are delighted to be forming this new strategic relationship. By bringing the strengths of both organisations together, I am confident that we can provide a great learning environment for our apprentices and continue to improve local skills for the building services sector.” ENQUIRY

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September 2018

BUSINESS Matters

Working under your own steam It can be lonely running your own business – you’ve got to do the job, but you also have to organise all the paperwork and prepare to pay your tax. Benjamin Dyer of Powered Now shares some thoughts that may help busy installers avoid unnecessary stress. Do good work Doing great work leads to more and more work in an industry which gets 70% of its new jobs from word of mouth recommendation or previous experience. This is probably the simplest point to make if you want to avoid stress. If you don’t have the discipline to finish a job well, maybe it’s worth asking if you should work for someone else. If you can’t do a quality job whatever the environment, maybe you should be reconsidering your career choice.

Focus on what you do best The truth is we are better off doing what we do best and getting other people to do the stuff we are no good at. You will make life easier as a sole trader when you are prepared to pay other people to do the stuff you hate, and this usually means bookkeeping. Often, the bookkeeper’s cost per hour will not only be less than yours but they will be faster too. That means you can make more money as well as dumping the boring stuff. It is not uncommon for a sole trader’s partner to do the admin. If you are ambitious, this can be the way to get a growing business started. When someone who does the job well combines with someone brilliant at admin, it’s the recipe for a big success.

Get advice from friends and mentors

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It can be lonely running your own business, particularly when there are problems. Because you don’t have anybody else alongside you, you have to solve everything. That’s why it’s good to spend time building friendships with similar people. Another approach is to share a beer from time to time with someone with more experience that would enjoy giving you

advice. A lot of people look to an accountant for this. In fact, when we surveyed our customers we found that 81% did it. It’s great advice from people who know how lots of different businesses tick. Nowadays, there are forums and Facebook groups covering pretty much every trade and every aspect of running a trade business. So, join one of these and you will be able to ask lots of other friendly installers how to solve different problems.

Keep the business cash coming in Getting on top of your cash flow is also very important. Cash is the life-blood and without it, every business is dead in the water. Seeing little in the bank when you have bills to pay is hugely stressful. Try to avoid that with the following tips: r (FU ZPVS JOWPJDF PVU UIF same day that you finish a job. r 5BLF B EFQPTJU BOE NBLF this larger when you have to buy significant goods up front. r #V Z F W F S Z U I J OH PO account and try to avoid unplanned trips to merchants by thinking through everything you need before you start the job. r 1VU NPOFZ BTJEF GPS UBY and even after that, spend a bit less than you have coming in. Then, you always have something for emergencies.

Make a profit One of the most common causes of businesses going under is pricing too low. And of course, there is nothing more stressful than when this happens. You may need to price low when you get going but after that make sure that you charge enough for your good work. As said before, if you need someone else to push you to do good work, you shouldn’t be a sole trader, and if you can’t produce good results, you should be in a different business.

Know how deal with difficult customers Dealing with difficult customers can be hugely demoralising. Even if you take a lot of care, the best installers around will still sometimes have problems with customers. Here are some thoughts for dealing with them: r .BLF TVSF ZPV IBWF covered yourself in your terms and conditions. At a minimum, say that any work not explicitly mentioned is not included. Also, that estimates exclude anything that could not have been reasonably foreseen. r -JTUFO DBSFG VMMZ UP customers that complain before you give your reply. When the customer doesn’t think that you have listened it makes the problem worse. Tell them what they have told you so that they understand that you have listened, as it will make them more receptive. r 5SZ UP BQPMPHJTF FWFO JG it’s only “I’m really sorry that you are upset by thisâ€?. r 8IFO UIF QSPCMFN JT down to you, fix it as soon as possible. Surprisingly, that can lead to them becoming your most loyal customers and advocates. That’s because they know they can rely on you to put things right if things go wrong.

Walk away 1SFWFOUJPO JT CFUUFS UIBO cure and sometimes when prospects are too picky and price-conscious, it may be best to leave them to someone else. If the job has been started, giving a refund might be less damaging to your business than battling UIFN GPS NPOUIT -JGF JT UPP short for that! About the author: Benjamin Dyer is CEO and co-founder of Powered Now – an app which aims to take the pain out of paperwork for small businesses. For more details visit: www.powerednow.com

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September 2018

BUSINESS Matters 31 Off-the-shelf insurance policies a risk Talk to the app with voice control

Contractors are being advised by EC Insurance Company (ECIC) to check the terms and conditions and any exclusions before buying insurance cover. Financial pressures due to issues like rising material costs and a reduction in access to affordable skills may be leading firms to look for cost-saving measures in other areas, such as insurance, and opt for a generic policy that may not cover all the risks they face in their day-to-day work. ECIC is urging contractors to use a broker to seek out specialist cover for their trade. This will help to protect them against the risk of an insurance claim not being paid, or protect them

adequately should a claim be made against their business. The company sites a number of key restrictions in insurance cover that contractors need to check for, such as height limits and hot work exclusions.

Richard Forrest Smith, CEO of ECIC, says: “The process of arranging insurance cover shouldn’t be rushed, particularly if the type of contractor work being covered entails a variety of risks such as working at height or with hot materials. “While there are specialist covers available online to purchase direct from an insurer, it makes absolute sense to use an insurance broker – they will seek out the cover that’s right for your business and the risks you face. They will ask all the right questions to ensure you buy adequate protection and, most importantly, know the claims record for the insurers they work with.”

Local authorities fail supply chain Almost nine in 10 local authorities are not monitoring if their supply chain is getting paid within 30 days for construction work, according to data obtained by ECA and BESA. The recent Freedom of Information request also revealed almost half of local authorities do not have, or

don’t know whether they have, a built in contractual requirement for 30-day payment, and 18% of councils say they have no intention of building in contractual requirements for 30-day payment. The Public Contracts Regulations 2015 state that 30-day payment

down the supply chain is mandatory, and that public bodies should take steps to ensure this takes place. The FoI data therefore shows that many councils are not meeting their legal requirements. Both ECA and BESA are supporting the progress of a parliamentary bill, launched

by Peter Aldous MP, which calls for cash retentions to be held in trust. More than 80 trade associations and professional bodies and over 180 MPs from all parties support the ‘Aldous Bill,’ which was launched just days before the collapse of Carillion. Support for it continues to grow.

The new voice function is a key benefit of the Rhino Small Business app. Users can save time with routine business admin by dictating the content of invoices, estimates, notes and appointments directly on their smartphones. The app also allows users to create an estimate or invoice in 30 seconds or less, with important information like the customer’s details and payment terms filled in automatically. The voice function can reduce this time even further, allowing descriptive narratives to be added without the keyboard. Commenting about his experience of using Rhino’s voice control, electrician Steve Smith says: “I can walk around a building dictating each line of my estimate as I identify different tasks that will form part of a full project – for instance first fix or rewiring. “When I’m done with the inspection, I simply click to

create the customer’s estimate right there. I can even email it immediately.” Rhino founder Eugene Blaine says: “Using the voice function on the Rhino Small Business app adds a further level of efficiency and better descriptions without the need to type. That’s an extra bonus for anyone who finds smartphone keyboards fiddly.” For more information, visit: https://rhinoapps.com

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32 Product Spotlight

Capture the heat from showers before it goes down the drain With the aim of reducing the energy required for hot showers, José Melico, founder of Zypho, has developed a device that captures heat from waste shower water before it is lost down the drain. Here, José discusses the inspiration behind his invention.

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s the evidence for climate change continues to mount, the focus has been on reducing our carbon footprints, in particular by cutting our energy usage. This has required installers to think a lot more carefully about the efficiency of the equipment they specify. However, it is becoming clear that energy efficiency, on its own, will not be enough to halt climate change. Not only do we need to find new sources of energy, we also need to find inventive ways to reuse it. In the future, wasting energy will be unthinkable. Although this is good news, it won’t be enough to tackle the issues of increased energy demand and an evergrowing population. So installers need to turn their attention to recapturing and reusing energy as well. Massive amounts of energy are being lost when we heat homes, businesses and other buildings. The world over – energy wastage such as this is happening on a huge scale. And this needs to change if we’re to slow climate change and create a future with a sustainable energy system.

modern boiler systems, and installing double glazed windows are obvious ways of reducing this kind of home energy waste.

Stoke of inspiration Another, often overlooked problem is water heat wastage. Around 15-30% of a typical home energy bill is spent on heating water, while almost 90% of the energy used to heat shower water is wasted. This inspired me to design Zypho, a water heat recovery device that’s installed under a shower tray or bathtub to capture and reuse around 10°C of lost heat energy that would otherwise go down the drain. This energy is then reused to heat the cold water travelling to the shower tap, cutting carbon footprints and reducing energy bills by up to 30%. Zypho is also easy to install and is currently being installed within bathroom pods in each of the 85 bedrooms in a new Premier Inn hotel on the Isle of Man. José Melico, Founder of Zypho

This is why the 2012 Energy Efficiency Directive requires all new homes in the In the UK alone, more than half of the energy EU to have nearly zero-energy building produced is wasted, right at the source. 54% (NZEB) status by 2020, and all new public of heat energy generated at power plants buildings to be NZEBs by 2018. This escapes before it can be turned into useful presents big challenges and opportunities electricity, according to a 2015 report by for installers, who increasingly need to the Association for Decentralised Energy. help their customers to save energy by This wasted energy is worth £9.5bn per embracing energy efficient and energy year. Per person, that’s equivalent to more recovering devices. Installers also need to pick up as many than half the average UK annual electricity SAP points as possible, which contribute to bill – about £592. A great deal of heat energy compulsory Energy Efficiency Certificates. is lost in homes and buildings that are not SAP points are awarded for installing energy energy efficient as well. efficient devices that reuse wasted energy, and other measures that contribute to energy efficiency. According to the UK energy saving advice website, TheGreenAge, 35% of heat energy is lost in the home through the walls and gaps in and around windows and doors, 25% is lost through the roof, and another 10% is lost through the floor. Insulation, sealing g ap s , s w it c h i ng The Zypho sits under the shower tray to capture heat from showers to more efficient

Down the drain

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tried and tested to create a greener and more energy efficient future. The first pioneers are crafting new energy efficient solutions, as well as promoting a whole new way of thinking. These steps may seem small and insignificant on their own, but by implementing many small steps at once, we can recapture and reuse a huge amount of energy that would otherwise be wasted heating our atmosphere.

How it works

Water blended to required shower temperature

Hot water supply

Solar standard Other standard household installations will look at the generation, storage and reuse of clean energy. As solar panels – and even solar tiles/ shingles – become more commonplace on roofs, it’s important that none of this generated energy is lost. Clean energy storage batteries are the best way to make sure that this energy never goes to waste – they store wind and solar energy for residents to use at will. As well as reusing wasted energy, pioneers are also looking at using energy from some unlikely sources, some of which forward-looking installers will already be envisioning as common components of future homes.

New energy sources We can expect future home devices to harvest piezoelectric energy – electricity generated by the use of pressure – as the Institute of Physics (IoP) explains. One example involves using the force required to press a button to charge small, low-power electronic devices, thus replacing the need for batteries. This would also cut down the use of batteries, which are already complicated to dispose of, as they contain chemicals and metals that are harmful to the environment and to humans. On a larger scale, this could be used on the kitchen floors of the future to power devices with a low energy demand. All around the world, solutions are being

Showerhead

Cold water passes through the Zypho and is pre-heated Cold water supply

ZYPHO

Waste water to drain

Thinking ahead Installers will play a huge role in this, choosing the devices which make the biggest differences in energy efficiency and reuse, normalising their use, and ultimately changing the ways in which we heat and power our homes. And if we’re to truly overcome the future energy challenges fuelled by overpopulation and climate change, this new mindset will be key to solving them.

Find out more For more information on the Zypho, enter the number below on the freepost reader enquiry and registration card inside this issue. PHAM NEWS ENQUIRY No.

http://zypho.eu

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September 2018

OIL Heating 37

Developing a realistic low carbon solution Can the UK oil heating industry meet the challenge of developing a low carbon alternative to kerosene? OFTEC Chief Executive Paul Rose is confident that the industry is well placed to provide a solution that will satisfy the consumer and meet government targets.

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t’s been 12 months since the Department of Business, Energy and Industrial Strategy (BEIS) launched its Clean Growth Strategy (CGS) which set out, amongst other decarbonisation goals, the ambition to “phase out the installation of high carbon fossil fuel heating in new and existing homes currently off the gas grid during the 2020s, starting with new homes”. Far from viewing this statement as a threat, the oil heating industry has seized OFTEC CEO Paul Rose the opportunity to reinvent itself and, drawing on a proven track record of innovation, is working to develop a realistic, affordable solution that meets the challenge of decarbonising heat from the 1.5 million oil using homes across the UK. At OFTEC we firmly believe the answer lies in ‘greening’ the fuel, not necessarily replacing the heating appliance. After all, it is the fuel that emits the carbon, not the boiler itself. Failing to take into account that oil boilers, indeed all liquid fuel appliances, could be run on a low carbon alternative fuel within the next 15 years, could mean government turns its back on the very solution which will get to the heart of the decarbonisation trilemma for the hard-to-treat off-grid heating sector.

Challenging time Let’s look at the evidence. A three-fold challenge faces the heating industry nationwide: to secure a reliable energy supply, decarbonise energy use and keep costs down for consumers. It is widely recognised that achieving these tasks is likely to be more difficult for off-grid households than those in urban areas due to the generally low thermal efficiency of rural housing stock and the lack of affordable, practical, low carbon alternatives to oil heating currently on the table. Previous options supported by government, primarily heat pumps, are simply not fit for purpose. For heat pumps to work effectively, a property needs to be well insulated, but the reality is that 81.5% of rural homes in England currently fall into EPC band ‘D’ or below. OFTEC fully supports the need for insulation measures to increase energy efficiency, but the cost of bringing off-grid homes up to the required standard, if it’s even possible for many, would require significant government investment at a time when public funds are severely stretched. This is without even considering the extensive disruption and prohibitive upfront costs for the consumer of installing heat pumps, or the uncertainty over whether it will actually be cheaper to run than oil heating. How many people can realistically afford to swap an efficient, reliable and cost-effective oil heating system for a much more expensive option? My guess is very few, especially when you consider that to take advantage of the domestic Renewable Heat Incentive (RHI) scheme, homeowners must meet the upfront costs themselves. This is borne out by the poor take-up of the RHI, even with the generous payment tariffs on offer.

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It’s important to retain the existing supply chain which includes over 9000 qualified and accredited oil heating engineers

With all this in mind, it’s difficult to understand why policy makers are still advocating heat pumps as a workable solution for off-grid homes.

Fresh thinking

So where do we go from here? Over the past few months, we have been working closely with BEIS officials as part of a new government and industry contact group which is providing a useful forum to exchange views and information on what is required to successfully decarbonise the oil heating sector. However, there is concern that for industry to take the next steps forward in developing a low carbon liquid fuel, the government will need to be clearer about what level of carbon reduction is expected of us and by when. This lack of clarity is currently hampering our ability to assess the potential of various low carbon liquid fuel options and could delay progress if not resolved quickly.

What’s needed is a fresh approach, and that’s where biofuels come into play. A low carbon liquid fuel would provide an almost drop-in replacement for kerosene in a retrofit situation, offering consumers a straightforward, easy to implement solution. The existing supply chain from local depot to end user could also be retained so distribution costs would remain constant, while the current network of over 9000 qualified, accredited installers would ensure consumers continue to be as well-supported as they are today. With little change Carbon confusion required of both consumers and technicians, support There is also concern that in classifying only oil and coal for this option, which is vital for success, is likely to be as ‘high carbon’, the government risks focusing too much forthcoming. attention on a small part of the overall heat sector, to the The biofuel market is also evolving at a rapid pace. detriment of the wider decarbonisation agenda. Although Although FAME (Fatty Acid Methyl Esters) and HVO like-for-like, oil and coal produce higher carbon emissions (Hydrogenated Vegetable than LPG or natural gas, Oil) based fuels are the all are fossil fuels, so “The answer lies in ‘greening’ the fuel, only alternatives currently the distinction is at best not replacing the heating appliance” available in any quantity, unhelpful and may cause demand is increasing fast, confusion on the doorstep. especially from the transport sector, driven by rising biofuel There is clear potential for consumers to be misled, which volume targets under the UK’s Renewable Transport Fuel could result in one fossil fuel heating system being replaced by another. This is obviously an undesirable outcome. Obligation (RTFO). The question as to why oil heating has been targeted as In the aviation sector too, big players including BA, Virgin, Airbus and Boeing continue to make significant strides a priority when the sector only contributes less than 2% of towards developing alternative fuels, and this work is likely UK emissions has also been left unanswered. We remain to provide solutions which could potentially be adopted concerned that the oil heating industry – and by extension our customers – are being expected to shoulder the majority and rolled out by the heating sector. of the burden while other sectors and industries, many of Successful trials which emit far more carbon, are being asked to do less or Closer to home, oil burner manufacturers have completed being given more time to decarbonise. Once again it would successful testing of HVO in various blends up to 100% with seem the oil heating sector is being discriminated against. no equipment modifications required. This builds on our We have written directly to the Minister of State for work back in 2011 to develop a FAME-based sustainable fuel Energy and Clean Growth calling for urgent clarity on called B30K. Resurrecting these trials to develop further BEIS’s ambitions, together with clear objectives which FAME-based fuels with an increasingly higher biofuel are reasonable and equitable. Once we fully understand content may also be a strong contender. the position, we can continue our work to deliver a low Meanwhile, we have commissioned an extensive study carbon liquid fuel solution which provides a workable, into the supply and sustainability of various alternative futureproof solution for all. fuels to help inform the best future pathway to take. The PHAM NEWS ENQUIRY No. www.oftec.org.uk 110 result of this will be released later this year.

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38 OIL Heating

Meeting the challenge of lower emissions The new Ecodesign Directive has been designed to reduce harmful emissions from oilfired boilers. Stuart McWhinnie, Engineering Manager of Firebird Products, provides an insight into some of the latest technology designed to meet this new legislation.

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ver the years the oil heating industry has had to adapt on a regular basis to meet increasingly tough environmental legislation. The second phase of the Ecodesign Directive coming into force in September, which targets NOx emissions, has posed yet another set of challenges. In a nutshell, this means that the standard yellow-flame oil fired boiler will no longer comply with legislation due to their level of Stuart McWhinnie, Firebird emissions. So what does this mean for the industry and what are the options available to the installer and heating engineer? NOx emissions and low NOx are phrases that are frequently bandied about, but what do they actually mean? Nitrogen oxide emissions – or NOx emissions as they are more commonly known, is the general term that relates to the release of nitrogen dioxide (NOx) and the chemically related colourless gas, nitrogen monoxide (NO). These gases are released into the atmosphere when fossil fuels are burned at high temperatures. When in high concentrations, these potentially harmful by-products of the combustion process are known to contribute to global pollution. The Ecodesign Directive is a European initiative put in place to reduce the amount of energy consumed and the subsequent impact on the environment. New requirements on flue gas emissions state that from 26th September harmful NOx emissions from oil-fired boilers must not exceed 120mg/kWh (a typical yellow flame boiler typically produces on average NOx emissions of 160mg/kWh). It is well recognised that blue flame technology, which has been available for a number of years, meets (and in some

cases exceeds) these new environmental requirements. However, the downside to this advanced technology has always been the price premium it carries. What the industry needed was an affordable replacement for the yellow flame boiler that not only met this new legislation, but offered the same level of cutting-edge technology and performance without the premium price tag.

Blue makes green This is where Firebird came in. Following a three year research and development programme in conjunction with European burner experts, Elco, the end result was the new low NOx Firebird Envirogreen range. With advanced technology usually comes increased cost, but in the development of this innovative ‘Light Blue’ flame burner technology, this is definitely not the case. The new Envirogreen boiler range not only meets the NOx reduction requirements, but does so without any additional cost – providing a true replacement for the traditional yellow flame boiler. The ‘Light Blue’ flame combustion head with conical blast tube and recirculation pipe allows a degree of integral reburning to take place. As with a premium blue flame burner, the intensity of the flame and the recirculation process burns off high concentrations of NOx that are usually generated in the combustion process. The trouble-free plug-andplay burner, which requires only two settings for pump and air pressure, makes for easy installation. To ensure the highest level of efficiency is achieved by the burner, the CO2 level is factory-set at optimum 12.5%. Should this need to be adjusted for any reason, the CO2 level settings are printed on the burner casing, providing a handy reference guide. An easily operated digital control box and a simple diagnostic system further aid installation. From the installer and heating engineer’s perspective, the advent of this new generation of ‘Light Blue’ flame oil-

The new Firebird low NOx Envirogreen boiler features the new ‘Light Blue’ burner from Elco and includes models for internal and external applications in a variety of outputs

fired boilers quite simply provides them with a different choice. From September 26th, rather than choosing between yellow flame and blue flame it will be a choice between light blue flame and blue flame – nothing more. There are, however, advantages to this sea change because while the price remains unchanged, the level of technology has increased so the customer will in effect be getting more for their money than they were before.

Evolving technology It is a given that legislation will always force an industry to change, but in the case of the oil-fired boiler industry they have once again, like a chameleon, adapted to meet this new challenge head-on. The future does look somewhat uncertain for the UK heating industry as the full implications of Brexit and future environmental legislation are still unknown. However, even with this uncertainty, the commitment and technology currently available more than futureproofs the domestic oil-fired boiler market, and there is no doubt it will continue to evolve to meet whatever the future holds. www.firebird.uk.com

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Manufacturer warns about imitation fire safety valves Heating merchants and distributors are being warned about the rise of cheap, imitation fire safety valves from overseas. Engineering specialist Teddington has reported an increase in the number of its customers that are being offered fire safety valves imported into the UK. The Cornwall based company, which manufactures the KBB fire safety valve, is now warning stockists and installers to be wary of cheap imitations that may not be industry approved. Kenneth Maxwell, Teddington Sales Manager, says: “A number of our customers have come to us and said they’ve been

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offered fire safety valves at a lower price. “In many cases they look identical to our KBB and even have similar labelling – but they are manufactured abroad and may not be subject to the same quality control checks that we have here. We decided to take this step and warn others because we want them to continue to buy from reputable manufacturers, ones that are industry and OFTEC approved. For the sake of saving just a few pounds, it’s not worth the risk.” OFTEC’s Technical Director Tim Lock adds: “If oil equipment is for sale at a significantly reduced price, there is probably a reason why. The oil heating industry prides itself on

its safety record and we cannot let imitation products enter the marketplace. We would always encourage people to check with us first if they are unsure of the origin of equipment. We have a list of approved manufacturers and can advise accordingly.”

Reliable protection Teddington’s KBB provides protection for properties using oil-fired boilers – stopping the flow of oil and protecting homes against the risk of fire if a set temperature is exceeded. The device comes with a threeyear warranty and is installed in the oil supply outside the building, with the sensor

mounted inside the boiler above the burner. The valve will automatically close if the temperature at the sensor exceeds the set value. OFTEC regulations state fire safety valves should be inspected annually for any signs of damage or leakage at joints with the oil supply pipe. The sensory capillary of the valve should also be checked throughout its length for any kinks or damage and to ensure it is adequately supported and protected. The correct operation of the valve should be observed using test equipment such as Teddington’s KBT1000. ENQUIRY No. 112 www.kbbfirevalve.co.uk

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40 OIL Heating

Get trained up to meet demand Oil heating is still an important part of the way we keep our homes warm, particularly for off-grid rural communities. Mark Krull, Director for Logic4training, looks at its future and how this once much-maligned fuel is finding a place in a more sustainable world.

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il heating has had mixed fortunes over the years, vilified as a fossil fuel, price fluctuations which have seen it move from something very expensive to an extremely competitive alternative to gas, and noises from government that it may be excluded from schemes so essential to some of the 1.4 million homes currently relying on it. What’s clear (for now, at least) is that oil Mark Krull, Logic4training is here to stay – for many, there is currently no viable alternative, making it a sensible training option for heating installers outside of our towns and cities. What follows is an overview of some of the factors affecting oil heating’s popularity, usage and future in the UK today.

Market forces The price of oil is influenced by a wide range of factors, not least the volumes sold during any given winter. With our last cold snap, the coldest and longest on record, the amount of oil sold in the UK (and much of Europe) significantly increased. Experts predict that the global uplift in heating oil consumption over this winter was in the order of 5%, pushing up its price. Hopefully, winter 2017/18 was an anomaly. Overall, most recent UK winters have been mild, easing the pressure on oil production and reducing price inflation. Globally, heating oil is being used less and less, which should help drive down demand and subsequent cost.

ECO approved Pressure from industry means that oil boilers will now not be excluded from the next phase of the Energy Company Obligation scheme (ECO3), as initially proposed – welcome news to OFTEC installers and their customers. Removing oil boilers from the scheme would have unfairly discriminated against rural households, which could have led to even higher levels of fuel poverty.

Oil consumption in the UK increased significantly last winter

Under the new legislation, which comes into force in October, limited oil boiler delivery will be allowed to take place, including the repair of broken oil boilers. Oil boilers will not be allowed under first time central heating (FTCH), district heating, solid walled homes minimum, rural minimum, inefficient heating system replacements or innovation measures. The key objective of ECO is to provide affordable warmth and help address fuel poverty, so excluding oil would have had a huge blow on low income and vulnerable off-grid households where it continues to be the cheapest form of heating available. Installing biomass systems in these properties, the usual alternative to oil, is not affordable or practical in many cases.

Clean growth While it may not be practical at the moment to do away with oil heating, ultimately we need to move on from fossil fuels, with the Clean Growth Strategy aiming to phase out carbon intensive fuels from 2020. This doesn’t necessarily mean the end of oil boilers or their installers. Low carbon liquid fuel alternatives are currently under development, and initial tests indicate they could run on existing oil boilers without modification. Made from organic material such as vegetable oils, apart from being more sustainable, it’s energy density is significantly higher, and transporting and handling is easier and more cost-efficient. OFTEC is collaborating with

some of the industry’s leading manufacturers to field-test blends of bio-fuel mixed with kerosene. The new fuels have much lower greenhouse gas emissions than pure fossil fuels and one of the blends (30% bio-fuel and 70% kerosene) is already recognised as a domestic heating fuel option. Bio-fuel supplies are currently limited, but OFTEC is working with distributors to expand its availability. A heating system comprising a condensing oil boiler running bioliquid, combined with other renewable technologies, would provide an excellent way for rural homes to dramatically reduce carbon emissions from heating, whilst retaining their oil boiler system. With minimal modifications required, existing oil installers should easily be able to offer bio-oil to their customers once it becomes readily available.

Business sense If you’re a heating installer with off-grid customers on your doorstep, then including oil in your arsenal makes good business sense. The latest boilers boast A+ efficiency and if oil in its current guise is replaced by bio-fuel, then existing and new oil boilers will still be in demand, requiring servicing and installation for many years to come.

Training options There are a number of routes to becoming an oil installer, depending on your existing skills and experience: New entrants: If you have no previous heating experience, OFTEC course OFT50 is the starting point. This is not a course for complete newbies – some practical experience is important and suitable candidates are likely to work in related trades alongside qualified installers. Existing plumbing and heating installers: For candidates who already have gas and/or plumbing qualifications, up-skilling to oil is relatively easy. Trainees coming from a related trade, or those that have already completed OFT50, can undertake the qualifications required to gain OFTEC registration. These qualifications must be re-assessed every five years and include OFTEC-105E (covering the installation of oil-fired appliances) and OFTEC-600A (covering the installation of oil tanks and associated pipework and equipment). www.logic4training.co.uk

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Reliable fire valve tester Commercial boiler addition Designed to be rugged, safe, reliable and affordable, the all-new Fire Valve Tester engineered by Anglo Nordic features a tough aluminium body and can be used to test any type of capillary fire valve up to 120°C. With just three minutes between switching the unit on, inserting the sensor into the unit and getting a test result, the Anglo Nordic Fire Valve Tester is quick and convenient to use. The Fire Valve Tester follows the recent launch of the Anglo Nordic Capillary Fire Valve, now available with a five-year warranty. It comes in 1.5 to 6m versions and with temperature ratings of 65°C or 90°C. Both

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models are OFTEC approved (OFCERT licences 0953051501 and 0953051502 respectively). Featuring a sensor that is fitted inside the boiler, with the main body of the valve installed in the oil supply

line outside of the building, the valve will automatically close the oil supply if the temperature at the sensor exceeds the set value. PHAM NEWS ENQUIRY No.

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Burner manufacturer and distributor EOGB Energy Products has announced the launch of Baltur, the Italianbased global brand in heating solutions, into the UK. Under the arrangement, EOGB will market, sell and support Baltur products under the Baltur brand. EOGB has been supplying Baltur’s oil, gas and dualfuel burners since 2000 and will continue to provide these products, but will now also add the company’s comprehensive range of oil and gas commercial heating boilers to its portfolio. New products available from Baltur UK include the MCS range of modular condensing boilers for

EOGB’s Technical Director Martin Cooke (far left) and MD Paul Barritt, with members of the EOGB team in the new Baltur UK showroom in St Neots, Cambridgeshire

external installation, the MCI range of compact gas boilers for indoor use and the SMILE range of modular cascade boilers. A range of ancillary products will also be available, including heat exchangers, cylinders and advanced controllers.

EOGB will continue to manufacture its own X Series range of domestic oil burners and new Sapphire low NOx burners as well as running its training and spare parts service. PHAM NEWS ENQUIRY No.

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42 OIL Heating

On target for lower emissions New ErP emission targets, which come into force before the end of the month, mean installers must ensure the oil-fired boilers they install are fully compliant. Anna Wakefield, Marketing and Corporate Communications Manager for Grant UK, explains more.

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n 26th September, the next phase of the EU’s Energyrelated Products Directive will come into effect. New legislation will set maximum nitrogen oxide (NOx) emission levels that space heaters will need to meet, reducing the overall NOx emissions produced from heating. For oil-fired boilers, the NOx emissions target will be a maximum of 120mg/kWh, so all oil boilers placed on the market by the manufacturer on or after 26th September will need to be compliant. One of the overarching objectives of the new legislation is to help improve the air quality by reducing pollution. In response to both government regulations and a growing demand from homeowners, manufacturers have continuously explored ways to make their products more efficient and sustainable.

Easy switch The good news is that advances with burner technology coupled to Grant’s efficient boiler designs have enabled all of our Vortex Pro and Eco boiler ranges to achieve these new targets with virtually no visible change to the existing line-up. The Vortex low NOx models include utility, external, boiler house, combi and wall hung boilers, all of which incorporate this new technology. The majority of components within the burners, like fuel pumps, motors and control boxes, remain the same as before, thus delivering continuity and familiarity for installers and engineers. In addition there will be no changes to the product codes or retail prices, which will further help deliver a seamless transition to low NOx models. Our VortexBlue (Blue Flame) range had already far exceeded the lower NOx emission targets at their launch in 2016 and

Correct flue selection made easy

Installers can be assured that the Grant Vortex wall hung boiler will comply with the latest NOx emission regulations

are increasing in popularity. To reflect our confidence in this range, comprehensive guarantees of up to 10 years are available on VortexBlue boilers through our G1 installer network and, for installers new to this scheme, it is easy to register and access these benefits (subject to terms and conditions).

Extra storage To help meet rising demand for products and ensure a prompt service to customers, we have also enhanced our storage capacity in Devizes. This includes the recent development of an extensive new warehouse which has tripled the onsite storage capacity. To coincide with this, our spares operation has also had a re-fit to allow for greater stock holding, making these items more accessible to engineers up and down the country.

A handy new tool is now live on the Grant UK website to help installers select the correct flue options for specific boiler models. The flue configuration tool can be accessed via the Professional section of the website. Visitors are prompted to provide details regarding the boiler they propose installing before the configurator produces its results. Each result provides the relevant part codes, pack content information, and any relevant installation notices. With over 60 models available in the Vortex and VortexBlue oil boiler ranges and thousands of Grant EZ-Fit flue components available, it is hoped that the new online tool will make it easier for installers to order the correct flue assemblies. To find out more, visit: www. grantuk.com/professional/products/flue-configurator With over 40 years of pioneering R&D behind each of our products, we’re proud of our reputation for innovation, efficiency and reliability. Consequently, Grant oil boilers, such as the Vortex Pro Utility 15/26kW and VortexBlue Combi 26kW, both Which? Best Buys in 2017, are the favoured choice for many installers and homeowners. This latest product development once again demonstrates how our boilers meet the needs of the evolving marketplace well in advance of new legislation and changes. www.grantuk.com

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Saving installers New tank provides peace of mind time and money Designed to meet the needs of professional installers, the aptly named Warmflow Professional is said to contain all the extras an installer needs to complete a successful installation. Brian Beattie, Head of GB Sales at Warmflow, explains: “The new Professional boiler is designed to save the installer time and money as it comes pre-fitted with a number of time-saving components, such as an Adey Magnaclean Pro 2 filter, a Grundfos circulating pump as well as a five-year parts and labour warranty.” The boiler also features an oil line installation kit, including a Crossland oil filter, Teddington fire valve with 9mm capillary, a ½in. gate valve and an improved condensate drain installation kit with 1.5m flexible pipe and pipe clips. “When we set out to develop this new boiler the focus was on ease of

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installation,” adds Brian. “We listened to feedback from our customers and reacted with the important new additions that will make life so much easier for them.” Warmflow also introduced a double AA rated combi oil boiler last year, which is said to be more fuel efficient than any other comparative model. PHAM NEWS ENQUIRY No.

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A property in a remote rural location in Lancashire has recently benefited from the installation of a new environmentally friendly oil tank, thanks to a partnership between manufacturer Tuffa UK and supplier Craggs Energy. Mr and Mrs Anderson from Burnley had previously had their heating oil supplied to a single skin tank by Craggs Energy. As the tank was quite old, Craggs’s tanker driver advised the couple that they could be at risk of a potentially expensive spill if the old tank split or developed a leak.

Craggs recommended replacing the old single skin tank with a new Tuffa bunded fire-protected oil tank. The bund helps to prevent any spillage or leak, even from accidental overfilling. The inner tank is placed within an outer bund which is produced at a minimum of 110% of the tank’s capacity and catches any spill.

Fire protected The patented fire-protected material is factory-fitted to the tank, with either 30 or 60 minutes fire-protection available. In addition to

the safety aspect, a further benefit is that the tank can be located adjacent to a property or within a garage or outbuilding without the need for additional building works or firewalls. The tank is small and light enough to be transported on a flat-bed truck, so Craggs opted to collect the 2500 litre tank directly from Tuffa’s factory. The job was completed in a single day. With the new tank being safer and cleaner, the couple now have the peace of mind that they won’t be facing a potentially expensive clean-up bill after a spill.

Satisfied customers, Mr and Mrs Anderson said that they were delighted with the work. “The changeover was an efficient process and they did a really tidy, professional job,” said Mr Anderson. “We’re delighted that the tank was replaced and re-fuelled in the same day, with minimum inconvenience to us.”

Trade discounts Tuffa UK is always happy to work with plumbing and heating installers and offers trade discounts and delivery to site on tank orders. To find out more, please visit the website below. PHAM NEWS ENQUIRY No.

www.tuffa.co.uk

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Keeping on top of regulations The latest changes to the ErP regulations have necessitated a re-design of domestic oil burners. Brett Hale, Residential Product Manager at Riello, explains how manufacturers can help to minimise the potential impact on installers through clever product design.

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his month sees some significant changes to the European Energy-related Products (ErP) regulations, which will have a significant impact on oil burners. In particular, this latest revision sets maximum NOx emissions of 120mg/kWh for oil burners. Moreover, looking further ahead we can expect to see even more stringent regulations relating to NOx emissions, probably in 2022. And while we will have left the European Union by then, the likelihood is that the UK will maintain its commitment to reduced carbon and improved air quality in parallel with EU countries. Of course, tightening of environmental legislation is nothing new – we have seen many such changes

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Brett Hale, Riello

in recent years, all of which have implications for installers of oil burners and the companies that manufacture them. In fact, I would suggest there is a shared responsibility between manufacturers and installers to meet the latest requirements. To explain this shared responsibility further, clearly the onus is on manufacturers

to develop new products, or enhance existing products, so they are capable of meeting regulations such as emission levels. At the same time, installers need to keep themselves up to speed with the latest regulations. Armed with this knowledge, installers can provide their customers with the best solution – by selecting the most appropriate products and ensuring they are installed and commissioned properly.

Combustion When discussing NOx it’s useful to understand the chemistry of the combustion process. During combustion, the main components of any fuel – carbon and hydrogen – react with the oxygen to form carbon dioxide (CO2) and water (H2O).

Also, as air contains around 79% nitrogen, a considerable amount of nitrogen is introduced to the combustion chamber in the combustion air, potentially resulting in emissions of oxides of nitrogen (NOx). In fact, there are three ‘classes’ of NOx: Fuel NOx, Prompt NOx and Thermal NOx. Fuel NOx is related to the nitrogen content of the fuel, which is higher in heavy oils and coal. Prompt NOx is formed in the very early stages of combustion when highly charged, unstable molecules interact with the nitrogen in the combustion air. Thermal NOx results when the airborne nitrogen reacts with oxygen (a process that is accelerated at higher temperatures). To ensure compliance with the latest regulations, burner

manufacturers need to redesign their combustion heads to reduce Thermal NOx. With the latest generation of domestic oil burners, this is achieved by enabling combustion gases to recirculate within the flame tube (flue gas recirculation). This has the effect of slightly reducing the flame temperature, which reduces the formation of NOx and carbon monoxide in the combustion chamber. Looking ahead to the stricter regulations expected by 2022, meeting these will require true blue flame burners fitted with ultra violet flame detection and digital technology controls with full diagnostics. Indeed, digital burner management controllers have been available with some brands of burner for some time.

Tried and tested When re-designing their products, it’s also important that manufacturers make life as easy as possible for installers by maintaining a set-up that is similar to previous models and familiar to the installer. This means retaining the tried and tested features that ease installation, commissioning and servicing. All of these criteria are addressed in new burners that have recently been introduced to the market (see opposite page). New models include two-stage variants of blue flame burners that increase the overall efficiency of oil-fired heating systems while also reducing emissions. PHAM NEWS ENQUIRY No.

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OIL Heating 45 Burners deliver Modern controls enhance efficiency low NOx solution Working with appliance manufacturers in advance of this month’s ErP deadline, Riello has introduced new RDB oil burners which feature low NOx combustion technologies and use recognisable and proven RDB components. In addition to the company’s established single stage RDB, these include multi-stage versions of the ErP-compliant kerosene models, as well as blue flame variants designed to meet anticipated and more demanding NOx legislation in the future. The new two-stage models will cover a range from 12 to 100kW in ErP compliant versions and in three models from 12 to 75kW in blue flame. These, says the company, will deliver further energy saving and also an overall carbon reduction because they are better able to respond to and follow the heat demand of the system. The two stage burners can also be perfectly matched to combination boilers with their changing heat and hot water demand. Riello also offers installer training for the RDB ErP BX, RDB BG BLU and the two stage model variants. For more details please visit the website below. www.rielloburners.co.uk

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The Worcester Bosch range of oil-fired boilers includes the Greenstar Heatslave II combi which features a slide-out electronic control panel (pictured) for easy programming and precise temperature control. It is also equipped with an intelligent two way protocol, enabling connection to weather compensation control. Designed to slide under a standard kitchen work top, a key inclusion within the Greenstar Heatslave II is the replacement of a downfiring burner with a crossfiring burner. This move sees Worcester revert back to the more traditional method of burner orientation, which feedback from installers suggests is preferable, not least because it improves the serviceability of the boiler. Three models are available – providing outputs of 18, 25 and 32kW – and options also include an external series for properties without space indoors.

The Greenstar range also includes the established Danesmoor system boiler, which now features a compact and more energy efficient primary heat exchanger. Every surface inside the combustion chamber is energy absorbing, which means better distribution of heat and a more efficient use of

energy. Heat distribution is further enhanced by an upgraded secondary heat exchanger, which is individually designed to fit each particular model from the company’s 12/18, 18/25 and 25/32 variants. As with the Greenstar Heatslave II, the Greenstar Danesmoor features a single piece primary baffle, made

from high temperature stainless steel. Thanks to its single piece design, it is capable of gathering more energy to be distributed to the heat exchanger, and can also be easily removed or replaced – saving time on installation and maintenance. The Greenstar Danesmoor boiler can also run a low temperature system, with heating flow and return temperatures significantly below the normal radiator operating temperature. Its efficient operation under low temperatures means that the boiler is fully compatible with underfloor heating. As with the Heatslave II, external models are also available, saving space within the home. The boiler is contained within a robust weatherproof cabinet and also comes with a builtin frost thermostat which automatically protects the appliance from freezing. PHAM NEWS ENQUIRY No.

www.worcesterbosch.co.uk

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46 MERCHANT & Distributor News Success for independents

In hand As consumer interest in smart home technology increases, Screwfix is stepping up its efforts to provide the latest devices to control heating, lighting, security, and entertainment. Rhian Bartlett, Trading Director at Screwfix, says: “Homeowners are becoming more tuned in to the benefits of monitoring energy efficiency and they’re adding on products which measure energy expenditure. These smart devices are being used to create a healthier home environment and save billpayers money in the process. So our customers need to be able to get their hands on the latest products.”

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Founded five years ago, IPG – the independent merchant group for plumbing, heating and bathroom specialists – is celebrating a combined annual turnover in excess of £400m and double-digit yearon-year growth. The group, which represents over 200 trading locations around the

country, says that many of its members are looking to expand their operations. “Independent businesses are continuing to thrive, and our members are no exception,” says spokesperson Robin Beal. “Our members are becoming more prominent and successful in their local areas,

as tradespeople and the public alike recognise their expert knowledge, excellent service and many other benefits they receive from choosing an independent. The number of new stores, acquisitions and recruitment going ahead across our members is really promising.”

Showrooms offering more In a move to enhance the customer experience in its bathroom showrooms, Graham Plumbers’ Merchant has made updates that focus on creating lighter and more inviting open spaces. Room sets are centred on the brands and trends that customers want to see, and each is accessorised to inspire visitors to envisage a completed bathroom scene. Consultants are on hand to discuss budgets and ideas, show customers around the showroom, share knowledge on the products available, and advise on design combinations and delivery times.

A 3D CAD drawing service is also available, and customers can watch via a secondary screen as the consultant plans their dream bathroom. Graham has also launched ‘Trends’, its seasonal

bathroom design magazine, available for customers to pick up in all Graham bathroom showrooms. For more information, please visit www.bathroomshowrooms.co.uk

Cylinder donation Wolseley UK has donated a Heatrae Sadia commercial cylinder to Band of Builders, an organisation recognised for their support of tradespeople and families in need across the UK. Set up by builder Addam Smith after his friend Keith Ellick was diagnosed with terminal cancer, the Band of Builders movement supports projects across the country to make the lives of tradespeople who are suffering from an illness or financial hardship easier. To support Band of Builders, Wolseley UK has donated an indirect 1450 litre Megaflo commercial cylinder to the movement. Plans are currently being put in place to ensure it benefits the right project. Steve Rickards, Commercial Director at Heatrae Sadia, says: “We are delighted that Band of Builders will be able to benefit from this Megaflo Commercial cylinder. We look forward to hearing about how they plan on using the cylinder for the benefit of the building community.” To find out more, visit www.bandofbuilders.com and www.wolseley.co.uk

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September 2018

PRODUCTS in Action Energy savings at St Paul’s St Paul’s Cathedral is reporting gas savings of nearly 40% thanks to a boiler upgrade using equipment from Hamworthy. A modular boiler system and two high performance calorifiers were supplied for the challenging project, which had to conform with strict regulations that prohibit alterations without special permission in this Grade 1 building. The previous heating system consisted of three steel shell boilers fitted in the 1960s, which received a burner upgrade in the 1980s. Problems on the equipment occurred and were fixed until the boilers finally started leaking and could not be repaired anymore.

Two Wessex ModuMax mk3 WM254/508V modular condensing boilers were chosen to meet the heating demand. With an energy saving turndown ratio of 20:1, the boilers are capable of delivering any output from 50.8kW up to 1016kW.

For the Cathedral’s hot water requirements, two Hamworthy Powerstock PS500 glass-lined calorifiers were installed, each with a capacity of 500 litres and a recovery time of 18 minutes. PHAM NEWS ENQUIRY No.

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Pipework goes the distance Rehau has provided a portfolio of pipework solutions to help deliver a district heating programme at Piperdam – a luxury resort on the banks of Loch Piperdam, near Dundee. Piperdam has more than 80 holiday lodges, all with a requirement for space heating. To meet this demand in the most costeffective and sustainable way, a series of district heating networks powered by several large biomass boilers in conjunction with a biogas combined heat and power plant were specified. Installation company Hydroscot Energies

recommended three networks to provide heating for the holiday lodges. Each network is powered by a biomass boiler. The main commercial complex, complete with swimming pool, spa, gym, restaurants and bars, is powered by a CHP system. Rauthermex was specified for the spine of the district heating installation, taking the heat directly from the biomass plant room towards the lodges. Rauvitherm pipework was then used to transfer the heat from the Rauthermex pipe to individual lodges. www.rehau.com/gb-en PHAM ENQUIRY No. 123

Cheaper heat for the flats The Bowling Court apartment building in Chesham is proving an ideal setting for Mitsubishi Electric’s Ecodan QUHZ air source heat pumps, as residents reap the rewards

since the installation was completed earlier this year. Managers of Bowling Court, which previously used electric heating, were looking for a new, low cost system. By selecting the 4kW monobloc Ecodan QUHZ heat pump system and thermal store, the building tenants are benefitting from low cost heating, efficient hot water production, and reliable, renewable heat provision all year round. Mark Salmon, Procurement Manager at Hightown Housing Association, believes the installation will prove to be a great investment. He says: “The benefits of the Ecodan system, both short and long term, played a big part in our decision to upgrade the heating system at Bowling Court. Its flexibility, easy operation, low noise levels and, perhaps most importantly, low running costs will prove popular with our tenants.” gb.mitsubishielectric.com/en ENQUIRY No. 124

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What’s hot in the UK towel rails market? As heated towel rails continue to help drive growth in the radiator market, Chris Gotts, UK & Ireland Retail Sales Manager at MHS Radiators, outlines the latest trends in the sector and explains the key considerations when selecting the right product for the job.

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n recent years the UK radiator market has grown substantially and this is thanks in no small part to an expansion of the towel rail sector which now accounts for around 15% of the market. It seems that a towel rail is no longer either a luxury or an afterthought when it comes to the design of a bathroom scheme – these days it’s a standard fixture and the consumer expects to have one. The good news for consumers is that there are now models to suit all types of bathroom Chris Gotts, MHS Radiators style, space requirement and budget size. When it comes to good quality products, requirements are varied and manufacturers are keen to create as many different options as possible in order to maximise sales opportunities. As consumers look to put their own individual stamp on their bathrooms and create spaces that are more bespoke, manufacturers have had to broaden their offerings to keep up. This has created a bewildering amount of choice – but which trends are proving popular with consumers, and what should the heating installer or specifier consider when it comes to sourcing products that will satisfy customers?

The Nina towel rail, shown here in a Sparkling Grey finish

Sofia in Quartz Dust offers a striking look for a modern bathroom

Hot enough?

offers greater flexibility and means that the user has the convenience of being able to switch it on in the summer months so they can still have warm towels when the central heating system is off. There are other ways of ensuring long-term customer satisfaction and future-proofing your reputation too – it’s all in the detail. Discreet brackets and corner valves help create the streamlined and polished look that consumers crave. Messy pipework and valves in an assortment of finishes that don’t match the chosen towel rail can spoil the effect of a job otherwise well done. Carefully considered details ensure a feel-good factor and customer satisfaction long after you’ve left the building and moved on to your next project.

But what are the other challenges facing heating installers when it comes to choosing a towel rail? Unlike other heating products, raising the temperature in a room is not a towel rail’s primary function, which is first and foremost to heat and dry towels. When fully laden, a towel warmer may struggle to produce enough heat to make a difference to a room’s temperature, particularly if the bathroom is a cold one. However, there are plenty of towel rails that do generate a considerable amount of heat – it’s just a case of researching the right one. For instance, if a towel warmer is to provide enough heat for an entire room on its own, Mix and match choosing a model with an adequate number of rails is Brassware trends have helped lead the way, and now recommended, as is selecting one with larger diameter unusual metallic options for towel rails are available, so tubes so more heat is produced. consumers can match their towel rails to their taps. If the New products that address the heating issue are entering requirement is to source a Matt Black towel warmer, or the market all the time. For instance, aluminium products even a Bronze-effect one, the task is now easier than ever. are able to heat up rapidly while using less water. However, Keeping up with bathroom trends has been key for selecting the correct BTU output for the available space the heated towel rail sector in terms of retaining and is key. In order to calculate this, you need to take into increasing popularity. The account which level the room ladder towel rail remains the is on, how high it is, what “Carefully considered details ensure a most popular and has seen the floor area is, the length feel-good factor and customer satisfaction” of the exterior walls, what strong growth through likefor-like replacements, but they’re made of, and how demand for more unusual designs is beginning to grow. many windows – and what type – there are. Depending Models that put a contemporary twist on the classic ladder on these calculations, it might be necessary to suggest an shape, for instance those with open-ended rails, capitalise additional heat source to the customer, such as having a on this while making a style statement at the same time. radiator as well as a towel rail, or even installing underfloor heating.

Pick a colour

As consumers have become more daring in their choices and the appetite for different textures and finishes has increased, so too has the scope when it comes to towel rails. While chrome remains a sought-after finish, consumer awareness of the fact that it lowers heat output by around 20% has grown, which has led to painted towel rails increasing exponentially in popularity. Responding to this demand, many manufacturers now supply towel rails in almost any RAL colour. At MHS Radiators, for example, we now offer 79 different colour and finish options, including anything from Ruby Red and Electric Green, to Sparkling Grey and Quartz Dust. This gives homeowners the option of choosing a model that blends in with a colour scheme, or one that creates contrast and more ‘wow’.

www.mhsradiators.co.uk

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Dual fuel If a homeowner requires guidance when choosing the right type of product for their bathroom, it’s important to brief them regarding their options. While central heating models are connected to and controlled by a boiler system, electric models contain an adjustable electric element on a fused spur, which allows more flexibility in installations where there is no central heating pipework. Taking these factors into account, dual fuel models are worth recommending. These are connected to a central heating system and also contain an adjustable electric element to be connected to a fused spur. Plus, as long as the proposed site of the towel rail in the bathroom can accommodate electrical equipment, as far as the homeowner is concerned they represent the best of both worlds. A dual fuel product ENQUIRY

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50 Radiators & Towel Warmers

Cast iron: modern and timeless Now under new ownership, Paladin Heritage Radiators is forging new paths into a crowded market with its emphasis on handcrafted workmanship and timeless design. PHAM News recently visited the owners at its factory in Lincolnshire to find out more.

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he UK radiator market might fairly be described as a crowded arena, with scores of manufacturers competing for customers who are more than spoilt for choice. Sellers are being forced to compete fiercely on everything from price and quality to style and design – not exactly fertile ground for big margins or obvious opportunities to break away from the pack. So how can an ambitious Quality casting is behind this distinctive ornamentation RAL and Farrow & Ball colours are available company stand out from Gareth Charles (l) and Dean Chughtai the crowd? For Paladin Heritage Radiators, its approach is to cater to the Secret of success niche, producing high quality, handmade cast iron radiators Dean puts part of this success down to getting the structure of that are found in settings like National Trust properties, the business right. They have made considerable investments châteaux renovations, period homes, castles and palaces. The in improving the manufacturing process, with enhanced health special character of cast iron conjures up notions of tradition, and safety measures, proper lighting, and new equipment. history, nostalgia, elegance – which is why the company can They are also strategising their routes to market. “We’ve got the heritage side and then we’ve got the bread count among its customers the likes of royalty, celebrities, and butter side,” explains Dean. “The heritage side is the politicians and artists. glamorous part. For example, we installed our radiators in Old meets new the Orangery at Windsor Castle in time for the royal wedding. Ordinary householders, too, are rediscovering its value We’ve also done jobs on Wall Street, a government building as they seek to incorporate the grace and refinement of in Canada, the Tate Gallery and Somerset House London. “But we’ve developed the bread and butter side, too, which a bygone era that cast iron can bring to a modern home. is feeding the re-seller channels on the high street and the This old-school heating resource satisfies contemporary internet.” standards for comfort and efficiency as well. They transfer a Hand made from start to finish, here a craftsman applies These outlets are widening the mainstream market for the the silver leaf using nothing but fingers and thumbs gentle, even heat to the entire room via convection current company by getting the message out to more customers who and boast an excellent heat retention capacity. and a range of colours on pre-assembled cast iron radiators.” This ability to stay hot for longer also suits cast iron may not have otherwise considered cast iron. And it’s not Dean adds: “When you order a radiator up to 1200mm from radiators to low temperature heating appliances, like just for period living. With the right touch, it can be equally at us, it is completely built, tested and finished right here in our heat pumps. The characteristic density and conductivity home in less ‘Downton Abbey’ type environments, whether factory. Installers simply take it off the pallet, put it in its place, of cast iron, along with higher water volumes, means this it’s a newly built home or an industrial, New York-style loft. and pipe it up – job done. It may take longer to install than type of heat emitter will enhance a renewable system’s Quality control an aluminium one plucked off the merchant’s shelf, but it is performance and efficiency. The watchword at Paladin is quality. But with cast iron, it’s a lot easier than they think. It is no different than plumbing With cast iron capable of meeting and exceeding modern not simple because every section is different. Unlike steel a normal radiator, but it will add value to the project.” heating demands while also being timelessly beautiful, Because Paladin maintains a vast quantity of stock, it can radiators, which are pressed from the same moulding and Paladin Radiators seems to have hit upon a winning strategy also offer quick turn-around times on orders for both standard turn out exactly alike, cast iron is distinctly idiosyncratic. to succeed in a market dominated by plain steel panel and bespoke models. Some can be built and delivered in as “No two cast iron radiators are the same,” says Dean. “Ours radiators, as well as the trendy designs that may not stand little as a week, while more specialised and bespoke orders are hand cast in our own foundry and hand built right here the test of time in a fickle, fashion-conscious world. will take a little longer. in Lincolnshire. There is no machine or robot in the world “Whatever a customer may order,” insists Dean, “we will that can make it with such a unique appeal.” Early days deliver it on time and as promised. So many companies are Another strength of the company is complete ownership Paladin Radiators was founded in 1994 with the objective not clear on delivery times – they’ll just drop it on you at of its foundry, as Gareth explains: “A foundry that produces of filling a gap in the market. Owners of stately homes and some point. This is heavy gear, so we need to plan deliveries.” solely and exclusively for us is a USP that the big players period properties were finding it a challenge to replace can’t match. It gives us complete quality control from start Support at all times their Victorian-era radiators with new but historically to finish. How the foundry uses moulds will determine the Installers and specifiers can also count on Paladin for technical accurate models. The Lincolnshire-based manufacturer quality of ornamental design, for example. support. “After-sales is as important to us as pre-sales,” says sought to position itself as an artisan company capable “The patterns on our products boast distinct definition Dean. “This is key to developing our reputation with contractors. of delivering these elusive objects. because we make sure the moulds are kept fresh and up to Some 20 years later, Paladin is acknowledged as a date. Mass production foundries may use moulds long after Whether we are helping with bespoke orders before a sale or specialist in heritage radiators, which is why two industry their sell-by date. As a result, the pattern gets blended in and dealing with questions after installation and commissioning, we have measures in place to make sure everyone is satisfied.” stalwarts, Dean Chughtai and Gareth Charles, were more looks more like a textured surface.” This September Dean and Gareth will be welcoming a new than optimistic when they initiated the process of acquiring member (and former colleague) to their team. Sean Casson Fit for installation the company in 2015. Now owned outright by Dean and Gareth, Paladin Heritage Some installers may be resistant to cast iron radiators because is set to step to the helm as General Manager. “The question for Gareth and me is how do we step back Radiators is well on the road to a brighter future, as Gareth they think of them as requiring more effort than they’re from the business to gain a better perspective,” says Dean. explains: “It was a good business to start with, but the worth. But over the years things have changed to make them “Sean’s leadership contribution will help us do this. We worked previous owners had gone as far as they could with it. Dean easier – and more attractive – for installers to fit them. with him for 15 years in a previous life, and we know he has and I had the industry knowledge to take it much further.” “If you roll the clock back 10 or 15 years,” says Gareth, “cast the background knowledge and sales ability to captain the Between them, Dean and Gareth represent nearly 50 years iron radiators were sold in blocks that you would have to of combined experience, and since they became involved with assemble and paint yourself. And then companies like Paladin ship while we focus on business development.” the business, the company has nearly doubled its turnover.

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52 RADIATORS & Towel Warmers

Why demand for vertical radiators is on the up The last few years have seen a significant increase in the number of vertical heating solutions for both domestic and commercial applications. Craig Ord, Heating Solutions Product Manager at Myson, investigates the trend and provides an insight as to why there has been a growth in demand for contemporary vertical radiators.

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t could be said that the use and popularity of vertical radiators is due to the growing trend for contemporary living and work environments, a style that is increasing in domestic and commercial projects. They could also be seen as a heating solution purposely designed for this reason, providing a space or a project with the ‘wow factor’. However, the increasing popularity of vertical radiators is not limited to clients and end users specifying solutions that need to provide designer good looks. Vertical premium panel radiators, like those of the Myson Plan and Plan Plus, not only have a stunning contemporary design but they also provide the high performance expected from a traditional panel radiator. The sleek flat front panel design offers a modern alternative to the traditional panel radiator, while the Plan Plus Vertical takes modern styling one step further with a decorative front panel. Many installers and specifiers choose vertical premium panel radiators for projects such as offices, hotels and contemporary apartments as they are just as effective as a traditional panel radiator, providing high heat outputs but with the added benefit of contemporary good looks. Vertical premium panel radiators also offer something a horizontal radiator cannot – they take up less valuable wall space and can be sited on narrow walls. An added

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Myson’s Plan Vertical features a sleek flat front panel

options always ensures there is a solution to almost any project, giving flexibility and support to specifiers and installers alike. Craig Ord, Myson

Myson’s Premium Vertical Radiator installed at the Darlington Hippodrome

bonus is that they are available in a number of heights, ensuring the smallest space gets the best heat outputs available.

vertical LST radiator can be sited almost anywhere, whether that is on a small wall between hospital beds or in a long corridor filled with classroom entrances in a school. It does not interfere with precious wall space, giving installers and specifiers a broader scope when deciding where and how the radiators will be sited on projects.

LST option Premium panel vertical radiators aren’t the only vertical solution. For example, projects such as schools and hospitals need to consider additional factors, including those outlined by NHS Guidance Notes 1998. The chosen vertical solution for such applications is the Vertical LST radiator, designed to comply to the guidance notes outlined by the NHS. The Vertical LST radiator is designed with a stylish casing, ensuring it gives any space a contemporary modern feel. The fact it is vertical also means it can combat another important issue within hospital and school projects – reduced space. The

Easy install Another benefit of almost any vertical radiator is the ease of installation. Vertical radiators have been designed to ensure they take no time at all to install. Taking the basic concepts from installing a horizontal panel radiator, with the addition of a few extra steps, they can be installed relatively quickly, ensuring no additional time is required on site. There is no reason why a project shouldn’t be

completed in much the same time as it would installing horizontal panel radiators. In addition, vertical radiators are usually part of a wider range of heating solutions in which horizontal models are more than likely available, making up a full family range of products. For example, as well as a vertical model, the Myson LST range includes a wide selection of horizontal models in a variety of heights and widths. As vertical solutions are usually part of a bigger family range, it is also very easy to team them with horizontal solutions from the same family. On large commercial projects you often find a wide selection of sizes specified – this could be due to like-for-like replacements, or to the space available to site the radiators. Having both vertical and horizontal

High performance Designed not only to stand out, vertical radiators are high performing, whether you are using a premium panel or LST radiator. They are carefully manufactured using high quality materials, tried and tested processes and typically come with a 10-year manufacturer’s warranty. It’s easy to imagine that vertical heating solutions have been designed just to provide exceptional good looks, but the truth is they are much more than a designer trend. They have been introduced to the radiator market, not only to look good but to also provide the exceptional performance and quality expected from a standard traditional panel radiator. They are not just a novel alternative, but a practical one too. PHAM NEWS ENQUIRY No.

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54 RADIATORS & Towel Warmers

Quality paint for More models join Stelrad’s line-up a finishing touch Introduced for the new heating season, three of The Radiator Company’s cast iron designs are now available in a choice of 132 Farrow & Ball paint finishes. Renowned for a depth and complexity of colour, Farrow & Ball specialises in the creation of high-quality paint, achieved through original formulations and age-old methods since the company’s launch in 1946. Using only genuine Farrow & Ball Estate Eggshell, The Radiator Company can now finish selected sizes within its Linton (pictured), Ledbury or Trieste radiator ranges in any of the 132 colours in the F&B range. Each radiator undergoes a rigorous painting process to ensure the best quality finish. This includes two coats of etch primer, using an acid key to bond with the iron and form a watertight barrier, and two coats of base primer to provide a durable undercoat. This is followed by up to four top

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With a number of new radiator products, along with additions to existing ranges, Stelrad says it can offer specifiers an even wider choice for new and replacement heating system projects. The Vita and Softline ranges have been enhanced with the additions of the Vita Deco and Plan range, and the Softline Deco, Plan and Column ranges. These include the Vita Deco Plan Concept and the Softline Deco Plan Concept (pictured)

coats of F&B Estate Eggshell and up to two hours in the curing oven. Radiators are then left to cure for at least 24 hours before packaging. Designed to provide a solution for any interior, the Farrow & Ball finishes allow radiators to be matched to coloured walls or woodwork, from soft neutral tones to ontrend deep hues. PHAM NEWS ENQUIRY No.

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Softline Column Concept range, again in anthracite grey from stock. In addition, Stelrad has added the LST i Plus Xtra Protection, designed for rooms with high humidity. The Xtra Protection radiators have an additional coating that makes them rust-resistant in wetrooms, bathrooms and changing areas – in any environment where steam is prevalent around the radiator.

which are now available in anthracite grey from

Steely backbone Gloucester-based Apollo Radiators has added the Garda Sail and Garda Offset to its portfolio of central heating designer radiators, towel warmers, heated towel rails and accessories. Manufactured in Italy, the new models will suit contemporary environments and add elegance to any bathroom. Their polished stainless steel finish makes them suitable for shower rooms and wetrooms, as well as kitchens. The Sail model offers a symmetrical design and is available in a 465W heat output, measuring 600 by 1200mm. The Offset model offers 403W and measures 500 by 1200mm. PHAM NEWS ENQUIRY No. apolloradiators.co.uk 130

stock. There will also be a new Softline Column and

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RADIATORS R ADIATORS & Towel Towel Warmers Warmers 55 Discreet D iscreet storage storage Heat emitters Heat emitters in lliving iving ccolour olour T he N iva Bath Bath from from V asco The Niva Vasco iis s a new new design design based based on on Niva, providing tthe he original original N iva, pr oviding sstorage torage space space between between the the panel and wall rradiator adiator p anel a nd tthe he w all iitt iis sm mounted ounted o on. n. B Behind ehind iitt are and a re sshelves helves ffor or ttowels owels a nd a hanging h anging rail rail for for clothes clothes and and dressing gowns. d ressing go g wns. Standing away St anding a way y ffrom rom the the wall att a d distance off 3 325mm, w all a istance o 25mm, provides discreet tthis his rradiator adiator p rovides d iscreet and a nd useful useful sstorage torage .

Old O ld meets meets new new w Belgravia iiss the the n ame o estus’s e ye-cattching towel towel warmer warmer Belgravia name off A Aestus’s eye-catching that fuses fuses traditional traditional b rass with with a modern modern chrome chrome finish. finish. that brass As a non-ferrous non-fer rous metal, metal, b rass is is a good good conductor conduc u tor o eat As brass off h heat and is is c or rosion rresistant. esistant. W ith a h eat o utput o 39W, iit’s t’s and corrosion With heat output off 4 439W, suitable ffor or a ll h ea ating a nd h ot w aterr ssystems, ystems, p lus d ual ffuel uel u suitable all heating and hot water plus dual and sealed sealed e lectr ic o ptions. T he ffreestanding reestanding B elg rav ia iis s and electric options. The Belgravia part of of the the Traditional Traditional T owel Warmer Warmer Collection Collection b y Aestus Aestus part Towel by and is is available availab ble iin np olished c hrome, a s sstandard, tandard, as as well w el l and polished chrome, as as a range range of of custom custom metallic metallic fi nishes a nd b espoke sizes. sizes. as finishes and bespoke www.aestus.co.uk www .aestus.co.uk

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The collection The collection o off radiators radiato ors s from from Supplies4Heat Supplies4Heat includes includes off d designs are a wide wide selection selection o esigns tthat hat a re available available in in 25 25 s atin-finish RAL R AL colours. colours. Painted Painted by by specialists specialists in in the the satin-finish U K, the th he long-lasting long-lasting s atin fi nish iis sd esigned tto os tand tthe he UK, satin finish designed stand ttest est o ime a nd a ppears s imilar to to an an eggshell eggshell paint, paint, off ttime and appears similar ensuring en suring a finish f i nish tthat hat will will blend blend with with surrounding surrounding p aint work. paintwork. Amongst tthe he 25 25 colour colour options options a vailable are are a variety variety Amongst available o eutral ttones, ones, ffrom rom rrich ich a nthracitte g rey tto o tthe he iv vor y off n neutral anthracite grey ivory ttones ones o yster w hite a nd w arm pebble pebble g rey. There There is is off o oyster white and warm grey. a lso a calming calming pastel paste el blue, blue, reed reed green green or or heather heather violet violet also tto o create create a style st yle statement statement tailored tailore ed to to individual ind div vidual taste. taste. Supplies4Heat o fffers a w ide rrange ange of of radiators, radiato ors, towel to owel Supplies4Heat offers wide rrails, ails, v alves a nd a ccessoriies, w ith h4 8 to o7 2h our d elivery valves and accessories, with 48 72 hour delivery ffor or s tandard dp roducts. standard products. www.supplies4heat.co.uk w ww.supplies4 4heat.co.uk

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The T he unit unit uses uses only only 4 litres litres of of water water to to provide provide a quick quick and powerful heating and p owerful h eating ssource. ource. Niva Bath available N iva B ath iis sa vailable iin na choice off 5 55 colours, and choice o 5c olours, a nd tthe he shelves can be shelves c an b e sspecified pecified in in black black or or white. white. PHAM P HAM N NEWS EWS ENQUIRY ENQUIRY No. No.

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Getting smarter about smart heating systems Smart controls technology has advanced rapidly in recent years, but are we making the most of their potential to both improve comfort levels and save energy? Nigel Sanger, Divisional Director Technical Support at JG Speedfit, discusses how machine and human intelligence can work to deliver more efficient heating systems.

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martphones, smart homes, smart heating… everywhere we look, it seems we’re handing over control of our lives to smart technology. In terms of heating, ‘smart’ offers many benefits, not least enhanced user comfort, lower bills and a more environmentally sustainable approach. However, simply installing ‘smart’ controls doesn’t mean they’ll deliver the promised benefits – as anyone who’s suffered at the hands of a faulty boiler Nigel Sanger, JG Speedfit interlock will know. Just as a computer is only as smart as the programmer who built it, heating’s only as efficient as the people who set up the system. So, rather than hand ourselves over unquestioningly to a ‘smart’ future, it’s time – as humans – we took back a little control of our own and applied some smart thinking. And that means considering the end-user first.

Different strokes While we’re all creatures of habit, our habits are infinitely varied. We wake up at different times, shower at different times, eat our meals at different times. The daily heating requirements differ from person to person and family to family. Age is also a factor, with babies and older people being less able to regulate their own body heat, making them more susceptible to health issues. For example, to reduce the risk of hypothermia, the NHS recommends homes should maintain temperatures of at least 18°C and 20°C for babies. So, imagine a family with an older relative and a baby under one roof, and how their heating needs differ from a young single person working night shifts. These are examples at opposite extremes, but it demonstrates the complexities of heating – and the need to apply some smart thinking before even specifying the technology.

The Aura smart control system from JG Speedfit links wireless thermostats to a user-friendly smart phone app

help keep them warm without having to sacrifice other budgets by only heating the room in use. Here, it’s smart thinking that helps meet the user’s needs for comfort and cost-efficiency. After that, it’s a case of selecting the right technology.

Bespoke solution Smart controls should be chosen on their performance and features, including the ability for customisation. And rather than using a single thermostat to control multiple zones, it’s advisable to use a more dedicated and bespoke system. For instance, our Aura smart controls can combine underfloor heating and radiators to a single controlling system through its wireless thermostats and TRVs. These can be programmed to deliver desired temperatures, in specified zones/individual rooms, at specific times throughout the day, helping cut fuel bills by up to 30%. It can be left to get on with its work, or it can be managed directly from a smart phone app – so if the householder is going to be home early on a particularly cold day, they can be sure of a warm welcome!

Multiple zones The most commonly used approach is ‘zoning’ which looks at use - including temperature patterns and times and areas – to ‘map’ out individual heating needs. So rather than heat a whole house, the system is set up to ‘follow’ the end-user’s journey. Thermostats are fitted to create zones which match users’ habits throughout the day. As an example, early mornings might focus on the bedroom, bathroom and kitchen, early evenings on the kitchen and living room. It can be particularly useful for older people, especially those on limited incomes, who typically cut heating to save money. Zoning can

The JG Aura thermostatic radiator valve

‘effective controls’ to conserve energy. This is so open to interpretation that even the most basic controls could satisfy its demands, potentially getting in the way of real progress. When expressing their objectives, legislators need to be clearer and more specific, especially when looking at zonal heating. It’s clearly not OK to have a single switch to turn on the whole house’s lighting, so how can it be OK to have one thermostat to regulate the entire property’s heating? Around 60% of a home’s energy costs are spent on heating, so there are long-term gains to be made by using smart controls. However, it’s clear that all of us also need to embrace the idea of even smarter thinking. jgspeedfit.com

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Thinking ahead So why aren’t smart solutions such as these more commonly used? The main reasons are perceived cost and disruption, and the question of legislation. Here again, we need to be a little smarter in our thinking. Regarding costs, there’s a view that smart controls are expensive and disruptive. While it’s true there’s an initial up-front cost, they start saving money immediately, quickly paying back the investment. They can also be installed wirelessly, thus limiting the hassle of getting electricians involved. In terms of legislation, there’s a clear commitment to reducing energy use and fuel poverty, but the wording doesn’t always help the cause. Take Part L of the Building Regulations (2014) for example. Here, installers are asked to make ‘reasonable provision’ and use ENQUIRY

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58 HEATING Controls

Wise up to connected technology With the aim of raising awareness of its Wiser range of smart heating controls, Drayton recently invited installers to sign up to a countrywide summer training roadshow. PHAM News attended one of the events to find out more about what the company has to offer.

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ust a few short years ago it may still have sounded like the realms of science fiction, but a growing number of UK consumers are embracing the potential to control appliances within the home via their tablets, mobile phones and voice command devices. Interconnected smart heating control systems are a key part of the home automation revolution, so it’s important that installers are able to respond to customer enquiries by staying on top of the latest developments. Although some tech savvy homeowners are prepared to do their own research when it comes to home automation systems, most people still look to their professional installer to provide expert advice about the operation of their domestic heating system. It’s for this reason that Drayton, the company behind the Wiser brand of smart heating controls, decided to organise a summer roadshow – a series of training courses designed to deliver an exclusive group of ‘Wiser Approved’ installers who will be able to provide consumers with the answers they’re looking for. “We developed the training programme in order to fulfil the growing number of leads that we’re getting from our website,” explains Clare Stevens, Trade Marketing Manager at Drayton. “The Wiser website is primarily aimed at homeowners, providing them with lots of information about our Wiser controls, but it includes an installer search function, and those installers who come to the training sessions will benefit from the leads generated.”

Country wide The courses have been staged at various venues throughout the UK, including Drayton’s manufacturing facility in Plymouth, Travis Perkins in Swansea and City Plumbing Supplies in Edinburgh. Although Drayton has charged a fee of £80 to attend, installers who take the course are provided with a free set of Wiser Controls and branded Wiser workwear and, of course, the prospect of being able to boost their business with future sales leads. The course we attended was one of the first in the series and was hosted by Schneider Electric, Drayton’s parent company, at its Maidenhead offices. Clare teamed up with Training Manager James Clark to deliver the presentation. With numbers limited to no more than 10 installers each session, there was a friendly, informal atmosphere and attendees were encouraged to ask questions and discuss their own experiences with smart controls. Following a brief overview of the company and how it fits in within the Schneider Group, we were taken through Drayton’s ‘smart journey’, from the development of the ‘miGenie’ range and the launch of Wiser in September last year. James explained that one of the main benefits of

The training session provides an opportunity to work on wired-up control boards and set up zones via the Wiser app

Red Dot winner Drayton’s Wiser Radiator Thermostat has won a Red Dot Design Award for outstanding innovation and functionality. One of the key features praised by the judges was the twist top boost with spring back on the TRV, which allows users to boost 2°C warmer or cooler for one hour by twisting the cap. the Wiser system is the ease with which different heating zones can be created within the home. It’s a flexible and buildable system with four key elements: the heat hub, the room thermostat, the radiator thermostat and the supporting app. “It’s a traditional system at heart,” explained James, “with familiar wiring and an industry standard backplate, but it is a flexible smart system that can be adapted and evolved over time. You can fit the wireless thermostat one day and then add to it at a later date, with a maximum of 32 devices – either a TRV or room thermostat – split over 16 zones, with up to four radiator thrmostats or one room thermostat per zone.”

On the journey When it comes to setting up the system, Drayton has two defined journeys – one for the installer and another for the homeowner. The idea is that the installer can do all

the set-up, getting the system working ready to be handed over as they would with a traditional system, but there is no need for them to ask the end user for their account settings or passwords. The app enables the installer to communicate directly with the system via their mobile before handing over to the end user who will then pick the network that they want to go on. “In reality, we sometimes have installers going through things with the homeowner, but it’s better to treat it as two separate steps,” said James. “The homeowner needs to drive it, because if they have a problem they would need to talk to us and we would need to verify their security settings.”

Plug and go Since the launch of the system 12 months ago, Drayton has added the Wiser plug which will enable the homeowner to remotely control any plugged in appliance using the Wiser app. The Wiser plug also has a built-in range extender, enabling connectivity to devices further away from the Heat Hub. The addition of the plug is a demonstration of Drayton’s aim to continually evolve the range, responding to user requirements overtime. Like other app-based systems, regular updates will enable the user to adapt and extend the system after the initial installation. Something that’s already in development is providing more information for the homeowner, such as how many hours their boiler has been in operation, which will help them make more informed decisions about how they might be able to reduce their energy bills.

Spreading the word This heating season will see Drayton invest heavily in promoting Wiser to consumers, with advertising appearing in ‘tech’ publications such as T3 and Stuff, as well as Good Housekeeping, Ideal Home and even Mother and Baby magazine. “We’re talking to a lot of different audiences with whom Wiser will resonate, such as home workers, gadget enthuiasts, carers, second home owners and commuters,” explained Claire. “With the heavy investment in online advertising, we’re anticipating a significant increase in visits to the Wise website, which should be good news for all those installers who can be contacted via our ‘find an installer’ facility.” Installers learn everything from commissioning and set-up to how Wiser integrates with existing heating systems

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60 HEATING Controls

It’s good to be better connected Advances in heating controls offer many benefits for installers and end users alike. Alex Boweren, Product Manager at Ariston, looks at the important role smart controls, mobile apps and virtual home assistants have to play in modern, energy efficient heating systems.

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nly last year, the Institute of Domestic Heating & Environmental Engineers (IDHEE) outlined how the growth of smart home technology can help to open up a number of opportunities for heating engineers. Speaking at the Institute’s ‘Smart Future’ conference, CEO David Matthews explained: “The growth of smart heating controls over the past few years, and increasing demand from the housebuilding sector, is bringing new opportunities for the heating industry and more choice for the consumer. As smart heating technology becomes more Ariston’s Cube S Net provides accurate control by maintaining a constant connection between the boiler and any apps or virtual home assistant popular with householders… will frequently turn to installers for advice on the best boiler and any apps or virtual home assistant. Modulating there are great opportunities for installers.” In fact, there are now more than 1.5 million homes in the method of ensuring fuel bills remain as low as possible. thermostats can also adjust boiler outputs to within 0.1°C UK using a smart thermostat, after 500,000 were installed This presents another opportunity to recommend the of a set level, while flattening any ‘peaks and troughs’ in in 2017 alone. The annual growth rate for connected home latest smart controls and apps, as the more advanced the heating system. technologies is expected to be 30% over the next few years, devices can monitor users’ behaviour and heating habits, When fitting modulating controls, we would highly according to research firm Delta-ee. The company also then use any data gathered to adjust a system’s settings recommend using those from the same manufacturer as states that connected home devices ‘allow users to enjoy accordingly. Our Ariston Net system, for instance, is capable the boiler, as they will be able to communicate with one higher comfort and better control, while potentially reducing of offering users a full array of energy saving tips and another using the same programming ‘language’. This consumption’. recommendations in order to increase long-term efficiency also paves the way for connecting room sensors, as well Whether a brand new heating system is being fitted, or while simultaneously reducing running costs. as wired or wireless zone management kits to the system. as part of a refurbishment project, controls clearly have a Doing so creates separate direct heating zones within a Accurate adjustment key role to play, and installers can add value to a project property - allowing different rooms to be heated at different by specifying the latest smart controls. But exactly what However, apps and virtual online assistants are only a piece times of day. of the controls puzzle. These still need to communicate via are the options available? Zone control sees separate heating circuits being used for some form of internet gateway, through to the modulating different parts of a building, with a separate programmer Home network room thermostat/room sensor responsible for adjusting used for each circuit. In turn, this enables end users to adjust There are many devices on the market capable of reducing the output temperature of the boiler. It is this type of the temperature settings in each zone to their personal energy consumption, as well as lowering end users’ fuel device (such as Ariston’s Cube S Net) that utilises Wi-Fi preferences (such as keeping an upstairs bedroom cooler bills. Smart devices have become more prominent due to technology to ensure a constant connection between the than the main lounge area downstairs, for example). the evolution of the ‘Internet of Things’ (IoT), which has Virtual home assistants (such as Alexa and Google Home) allowed many household appliances – including boilers can further enhance a zoned system, as they are capable – to connect and ‘speak to’ one another, enabling them of informing users of the current temperatures in each to be ‘remotely’ controlled via apps on smartphones and individual room or zone – these can then be easily adjusted tablets. Plus, as more virtual home assistants enter the verbally by the homeowner via commands such as “set market, some heating systems can even now be controlled the dining room to 20 degrees,” or “reduce the master via a series of simple voice commands. bedroom by 4 degrees”. The use of mobile apps removes the need for end users Weather watch to physically be inside their properties in order to adjust the settings of the heating system. This maximises the In addition, weather compensation-based controls can amount of time the heating is dormant, as it will only further aid energy efficiency by providing a supplementary switch on when required. In addition, having the capacity to line of external system data, resulting in more accurate operate the system remotely allows users to adjust settings heating adjustments. So, should there be a rise in the should circumstances unexpectedly change – for example, temperature outdoors, the boiler will then adjust the if someone is going to arrive home from work later than system flow temperature accordingly, further reducing planned, switching on the heating can be delayed. energy consumption – and costs. This functionality can

Energy saving

Despite the influx of smart controls entering the market, it is only worth considering devices that can ensure consistent levels of energy efficiency, while keeping operating costs low. They also need to adhere to all relevant legislation, such as Boiler Plus (which outlines the minimum performance standards of 92% ErP when installing gas boilers in existing domestic properties in England). The cost factor is another key influencer when selecting heating controls, particularly with energy prices constantly grabbing the headlines when prices increase. With this keeping the issue fresh in homeowners’ minds, they

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also be mirrored in internet enabled smart controls that have online weather monitoring capabilities; these can receive incoming weather forecasts and adjust the heating settings according to the external conditions. Given the advances in heating technology, it makes sense for installers to encourage their customers to upgrade their controls. By striking a suitable balance between the end users’ heating requirements and their understanding of the devices available, embracing the latest smart controls will ensure they benefit from energy efficient and costeffective heating systems. Ariston’s Clas Net ONE boiler and Cube S Net control

www.ariston.com/uk

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HEATING Controls

Get on board the smart revolution The smart home revolution is projected to expand rapidly over the next few years. Ideal Boilers’ Head of IoT – Heating Controls, Jonathan Wilkinson, argues that this is great news for installers.

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e all desire more control of our lives, and finances, to ensure our families are safe and secure. The smart home revolution is helping make that dream a reality for people across the UK, and this is a huge business opportunity for heating engineers. Consumers are getting really savvy about energy consumption and many are turning to smart heating controls to keep more of their hard-earned cash in their pockets. At the same time, the Government is putting pressure on energy suppliers to provide every home with a smart meter by 2020, so engineers will be knocking at an open door by offering smart controls when servicing, maintaining or installing boilers. The choices can be bewildering, but who better than you, their trusted engineer, to advise them of the best products on the market? The challenge for the industry is to deliver innovative new boilers and intelligent room thermostats that work in harmony. Style and simplicity are now as important as efficiency, because consumers demand controls that are easy to use, and easy on the eye. We

Invisible touch The Touch Connect system from Ideal Boilers features a simple click and control feature, making it quick and easy to install with no need to hardwire. The transceiver simply clicks into the combi boiler front panel and pairs with the thermostat. The gateway provides connection to the internet, via an Ethernet cable plugged into the home’s router, and communicates with the boiler via an 868MHz RF signal. Setting heating programmes is easy, either using the fully

The Touch Connect thermostat with phone and tablet app

must inspire confidence by not only delivering products with extended warranties, but by making engineers’ lives easier. We want our heating engineer customers to be as passionate about our products as we are, or they won’t recommend them.

Tried and tested Manufacturers need to carry out exhaustive tests before any product is launched, but the launch of a new product should not be the end of its evolution. We need to build boilers and controls that are intelligent enough to increase their efficiency to keep pace with advances in technology. Cloud-based applications will be a key factor in diagnostic developments that are just around the corner. Manufacturers’ customer support teams will be able to monitor boilers interactive colour touch screen on the thermostat, or for those on the move, via the Touch app, which is available on Google Play and the Apple App Store. Touch Connect is fully compliant with Boiler Plus, meeting three of the criteria: (1) it is a smart control with optimisation and automation features in the app; (2) it provides load compensation to the boiler based on set and actual temperature differences; and (3) the app uses internet weather data to further enhance boiler modulation and increase energy efficiency.

remotely to collect data, manage performance, alter settings, respond to alarms, troubleshoot, and even trigger service reminders. People want their homes to be in sync with their lives and smart controls, working in unison with a smart boiler, will help them achieve that goal. The other key ingredient is making life easier for the engineer. They need to be sure that not only are products simple to install, service and maintain, but they’re backed up by firstclass customer service when they turn to us for help. Of course the desire to control our lives from the comfort of our office, the train or even our local pub isn’t limited to heating and hot water. While the homeowner is enjoying the benefits of a more efficient heating system, they may want to delve deeper into the world of the connected home. People are now able to protect their family remotely with smart security systems or smoke and CO alarms – and smart fridges and ovens are no longer the stuff of science fiction. It’s a world of endless possibilities and the mission for manufacturers is never to rest on their laurels or think the job is done. Tomorrow’s consumer will demand even more than today’s, so we better be ready to meet their expectations. PHAM NEWS ENQUIRY No.

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Responding to what your customer wants Despite a significant growth in sales, smart thermostats remain widely misunderstood by both users and potential customers. Thankfully, new research sheds light on what people want from their devices, which could prove useful for installers hoping to upsell smart controls for additional revenue. Dave Cook, Sales Director at Baxi, dissects the findings.

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ccording to the latest figures published by YouGov, 6% of the UK public already own a smart thermostat and another 3% would consider purchasing one in the future. On the surface these numbers sound low, but when we consider that 6% ownership equates to 1.7 million households, and there are a further 800,000 interested in purchasing a smart thermostat, it becomes Dave Cook, Baxi clear that installers should not overlook this potentially lucrative market. What’s more, as the technology becomes more widespread, the market is likely to grow via word of mouth. One of the main challenges with smart devices is an overall lack of understanding among householders regarding how they work and their benefits – there is even some confusion among those who already own one. Indeed, 75% of nonowners and 56% of owners admitted they didn’t know much about smart technology. To sell ‘smart’ successfully, it is useful to know which features are most appealing, and how to tackle common misconceptions around the so-called ‘dangers’ of smart devices.

Remote control Unsurprisingly, almost three quarters (72%) of those who own a smart thermostat use it to control their heating and 44% like doing so remotely via an app. Therefore, highlighting these features could be a good way for installers to attract new customers. Homeowners are interested in saving money, but the idea that really sells smart controls is being able to make sure your home is always at exactly the right temperature, and a smart thermostat provides much closer control than a traditional on/off model. A common frustration in households across the country is trying to maintain an ambient temperature in the home.

Without sophisticated controls, this is quite tricky and usually results in temperature fluctuations between ‘too hot’ and ‘too cold’. Homeowners may not realise just how easy it is to achieve constant comfort with a smart control, so explaining how fitting a small device could mean they’ll never have to worry about being too cold again is a pretty strong sales message.

In the open

a person leaves the house. These features are extremely convenient and provide even more reassurances to their users that energy savings are being achieved. Additional integration capabilities are available with IFTTT (If This, Then That), where certain operations can be automated across an even wider range of products. For example, a user could programme smart lightbulbs to turn to a certain shade of blue when a minimum temperature is reached, or inversely, turn to a shade of red when a maximum temperature is reached

Certain controls have even more advanced technology, such as OpenTherm. This is a digital system, not specific to any manufacturer, which allows boilers and controls to Plus points communicate information from one to the other to run a There is a legal obligation to fit certain types of control home’s heating system efficiently. The level of what can when installing a new combi boiler under recent changes to be communicated depends on the individual unit and the Part L of the Building Regulations, aka Boiler Plus. Initially, functionality built in by the manufacturer, such as Baxi there was some debate around the precise definition of a uSense’s boiler fault finding capabilities, which displays ‘smart thermostat’. Questions came from various quarters fault codes on the thermostat screen to assist installers as to what was included under the banner of smart, and in diagnosing and rectifying issues as quickly as possible. consequently, which products could be deemed Boiler Plus Other popular features include frost protection (31%) compliant. Similarly, load compensation, a well-established and holiday mode (28%). If last year is anything to go by, and understood technology, was also subject to some debate. To help remedy this we are set for some extreme situation the HHIC’s ‘Boiler temperatures at some point “Installers should not overlook this Plus additional guidance’ this winter, and devices potentially lucrative market” document clearly and simply that help to protect their lays out how to interpret the home are likely to be high on customers’ wish lists. A smart control which can help requirements of Boiler Plus and the additional energy saving to prevent their pipes from freezing over, and therefore measures included. Whilst these changes were big news within the industry, prevent potentially costly damage, is going to be appealing many homeowners are still unaware of what they mean and to even the most discerning of customers. For those looking for even more advanced capabilities, are reliant on their installer to educate them on the facts. Smart controls are set to become more popular in the the advent and continuous growth of smart speakers with voice activated services like Amazon’s Alexa and Apple’s next few years. It’s therefore important for installers to Siri means most smart thermostats can also be controlled understand the options so they can advise customers on the using voice commands. So people would be able to tell best solution for them. Whether it’s providing maintenance Alexa or Siri to switch the heating on or off, increase the between the annual service, making savings on energy temperature in the home by 2 degrees, or simply ask what bills or providing a comfortable environment at all times, the current temperature is. If a home is set up with smart these solutions offer benefits for both householders and switches, Alexa or Siri, with their automation capabilities, installers. can also switch off all lights, heating, cooking appliances, www.baxi.co.uk PHAM NEWS ENQUIRY No. 139 and other appliances/devices, with a single command when

Backing for TRVs in Energy Directive Fitting Individual room temperature controls, such as thermostatic radiator valves (TRV), is among a number of requirements for new buildings, and existing buildings when heat generators are replaced, under the new Energy Performance of Buildings Directive (EPBD). The revised European Directive was published in July and is likely to be adopted by the UK Government irrespective of Brexit. Member states are required to transpose the EPBD into national law by February 2020.

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Gareth Ash, Marketing Manager for Danfoss, has welcomed the new requirements, which he says recognise the energy saving value of low-cost, short-payback solutions like TRVs. “This is good news for the industry and end users,” he says. “Properly selected and installed, TRVs are proven to provide accurate temperature control in individual rooms, reducing heating costs and enhancing comfort for consumers. They are also quick and easy to fit in new or retrofit installations, which is another important benefit for installers and their customers.” A review of existing energy efficiency directives found that relatively low cost energy efficiency solutions, such as hydraulic balancing

of the heating system and the installation or replacement of thermostatic control valves, were insufficiently considered. With this in mind, the new directive states that the installation of self-regulating devices, such as TRVs, should be considered for the separate regulation of the temperature in each room or, where justified, in a designated heating zone of the building unit. Danfoss says it will be working with the European Building Automation Controls Association (EUBAC) to guide the industry through the new requirements and to simplify compliance for installers. www.heatingdanfoss.co.uk

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How to get smart with Boiler Plus Boiler Plus, introduced earlier this year, stipulates a number of measures designed to improve the efficiency of domestic heating systems. Dean Jepson, European MD of Salus, addresses some of the heating control options that are compliant with the latest legislation.

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When it comes to combi t can be frustrating boilers, the rules are when new legislation different. For, as well as is launched, as more the requirement for a timer often than not it leads to and thermostat, the system changes in the way we must have one of four added work. Boiler Plus is no energy efficiency measures: exception. However, the weather compensation, load sole aim of this latest compensation, flue gas heat legislation is to improve recovery, or smart controls with energy efficiency in automation and optimisation domestic heating systems, functions. Naturally, the decision and that’s no bad thing. will vary with each installation, The thinking is that by taking into account the diverse offering greater choice nature of housing stock and the and control to improve needs of the household. the way that people use Dean Jepson, Salus MD However, it already appears energy in their homes, they will enjoy tangible savings on their that smart heating controls and weather energy bills. In addition, the Government compensators are the more popular options. gets to step up its Clean Growth Strategy at Therefore, if the homeowner decides to add the same time, so it’s a win-win. However, smart heating controls to their combi boiler it seems to be the degree of choice that’s system, you need to be well versed on those causing confusion for installers, especially that are compliant. If the smart controls option is chosen, you when selecting heating controls – so let’s must check that they include automation take a closer look. and optimisation functions too, otherwise Minimum standard they won’t be compliant. Whilst automation Boiler Plus was first rolled out in April serves to adjust time and temperature of this year and clearly sets out a new settings – based on occupancy detection, minimum performance standard of 92% or geo-location and/or stored data from user ErP for domestic gas boilers in England for adjustments over time – optimisation is a both new and replacement control function that starts installations (Scotland and the boiler at the optimum “The legislation Wales are exempt for the time to achieve the setpoint time being). For the first temperature at the start of dictates that it must time ever, timers and room the occupancy period. be a smart control thermostats are also an Exceptions to this rule with automation explicit requirement of are if the system includes the legislation, which is a new install or replacement and optimisation great news for the heating combi boiler as well as a functions” controls industry. Through flue gas heat recovery and/ Boiler Plus, consumers or a weather compensator, have the power to improve the comfort then a simple programmable thermostat levels in their home. will suffice. With many smart controls However, confusion arises because the now available, it’s commonplace for added energy efficiency measures that the homeowners to be able to control the time homeowner is required to take are subject and temperature of their heating and hot to the type of boiler being installed. If it’s a water simply at the touch of an app, and system or condensing boiler, the legislation from wherever they may be. dictates that the system must also have a Not connected timer and thermostat. This can be any type of heating control – it doesn’t have to be a The real challenge arises, however, when the homeowner doesn’t want to, or isn’t ‘smart’ control. able to control their heating online or via an app. Instead, they might prefer a simple non-internet connected solution. In spite of the growing popularity of smart controls, this scenario is actually more common than you might think. Smart controls are not for everyone, but in this scenario, installing a simple programmable thermostat is out of the question. The legislation dictates that it must be a smart The RT310i Smartphone digital control with automation and thermostat from Salus enables homeowners to optimisation functions – so what’s control their heating via an app available on both iOS and Android the answer?

To address this situation, we have introduced a new programmable heating control that also includes a load compensation energy saving option. Making use of OpenTherm protocol, this feature helps modulate the boiler, offering improved control and efficiency by only using the necessary amount of gas to heat the water to the required temperature. Not only is it compliant with Boiler Plus, it ticks the box for older or non-tech savvy users, and also appeals to those who prefer a quick and simple installation without the need for additional wiring. Whether we like it or not, Boiler Plus is here to stay. If you’re in doubt as to which heating controls to install, always seek help and advice from a heating controls specialist. Unfortunately, many installers are falling into the trap of sourcing controls direct from boiler manufacturers when there are more favourable options available. Of course, there’s no way of policing what additional energy efficiency measures have been taken when installing a combi boiler. However, with plans to include the new legislation within the Building Regulations,

The new RT520 programmer includes a load compensation energy saving option, helping consumers to save energy and comply with the requirements of Boiler Plus

it’s only a matter of time before it will show up on a survey when the house is being sold, so now’s the time to get smart with Boiler Plus. www.salus-tech.com

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64 6 4 H HEATING EATING Controls Controls

Voice V oice operation o operation L Linking inking it it all all together together ffor or electric electric rads rads Enhancing iits Enhancing ts e existing xisting rrange ange o pp-based controls controls for for off a app-based electric e lectric radiators, radiators, Electrorad Electrorad has h as now now released released the t he Vanguard V anguard WiFi WiFi range, range, which which goes g oes one one sstep tep ffurther ur t her and and voice control. iincludes ncludes v oice c ontrol. IItt iis s c compatible ompat ible with w it h Amazon’s A mazon’s E Echo cho a and nd llets ets users u sers turn t ur n up up the t he heat heat or or rreduce educe tthe he ttemperature emperat ure by Alexa. ssimply imply b y ttalking alk ing tto oA lexa. Remote R emote control control of of the t he heating h eat ing functions f unct ions for for DigiDig iLine, L ine, A Aeroflow eroflow a and nd V Vanguard anguard WiFi W iFi can can be be made made u using sing ttheir heir d edicated a p p s. T he a pp s dedicated apps. The apps work w ork iin n c conjunction onjunct ion w with it h either e ither a central central touchscreen touc u hscreen orr W o WiFi iFi gateway gateway to to g give iv e control c ontrol o off rroom oom ttemperatures emperattures and programming. The apps a nd pr ogramming. g T he a pps also a lso display display the t he current cur rent ambient a mbient temperatures temperat ures in in each and e ach rroom oom a nd tthe he sstatus tat us off each o each connected connected device. dev ice. Vanguard and Aeroflow V ang uard a nd A eroflow WiFi also W iFi models models a lso ffeature eat ure an chip with a n iin-built n-built RF RF c hip w it h

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a ssignal can up ig nal tthat hat c an ‘hop’ ‘hop’ u p to five to fi ve times t imes tto o iincrease ncrease the and help t he range range a nd h elp rreach each remotely-sited remotely- s ited rradiators. ad i ator s. These models also These m odels a lso ffeature eat ure a geo-location geo-locat ion option opt ion tthat hat automatically automat ically activates act ivates or or deactivates deactivates the the heating h atting when he wh hen the homeowner att a sset t he h omeow ner iis sa et distance home. distance from from tthe he h ome. PHAM P H A M NEWS NEWS ENQUIRY ENQUIRY No. No.

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IIn n addition addition tto o tthe he e end nd u user ser benefits, benefits, Danfoss says Danfoss says it it has has made made installation installation both b oth quick quick and and easy easy with with information information guides and available online. g uides a nd videos v ideos a vailable o nline. IInstallers nstallers c can an also also d download ownload tthe he llatest atest ssoftware oft ware version version ffor or ttheir heir c customers ustomers using u sing the t he WiFi WiFi link link on on the t he central central controller. co ontroller. Gareth G areth A Ash, sh, M Marketing arketing a and nd Technical Technical Manager, M anager, says: says: “Danfoss “Danfoss L Link ink is is tthe he v very ery llatest atest in in smart smart heating heating technology. technolog y. W We e all a ll expect expect to to be be able able to to communicate, communicate, sshop hop and and play play on on o our ur sm smartphones artphones and and ttablets a lets – n ab ow w e can can control control our our home home now we environment, e nv ironment, k keep eep our our bills bills low low and and rreduce educe o our ur e energy nerg y u usage sage ttoo.” oo.” PHAM P HAM N NEWS EWS ENQUIRY ENQUIRY No. No.

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Making M aking h heating eating e easier asier tto om manage anage Complemen Complementing nting it its ts u undernderrfl oor h eating o fffering, floor heating offering, P olypip pe h as introduced introduced Polypipe has a range range of of updates updates to o its its s mart home home p roducts. A smart products. ffree re r e s oftwa are update update e has has software b een rrolled olle ed out out tto oh elp u sers been help users m anage the th he heating heating system syste em manage th hroughout their theirr home. th home. The The throughout

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Dual ual optimisation optimisattion feature feature Ready R eady tto oo obey bey ccommands ommands D Now electric underfloor No w available available ffrom rom tthe he e lectr ic u nder floor heating h eat ing sspecialist pecialist D.K. D.K. Heating Heat ing Systems Systems iiss the t he new new WarmTouch War mTouch Thermostat. Ther mostat. The The can be controlled manually orr tthermostat hermostat c an b ec ontrolled m anually o via and v ia an an app app (iOS/Android) (iOS/Android) a nd also also offers offers communicate with tthe he ffacility acilit y tto o c ommunicate w it h tthe he A mazon Echo. Echo. Amazon The can heating T he homeowner homeownerr c an control control tthe he h eating iin n their t heir house house by by simply simply asking ask ing Alexa A lexa to to on heating and tturn ur n o nh eat ing a nd adjust adjust ttemperature emperat ure by using phrases as: b yu sing p hrases ssuch uch a s: ““Alexa, A lexa, sset et tthe he bathroom 24 b at hroom floor floor tto o2 4 degrees”. deg rees”. Two as part T wo sensors sensors are are included included a sp ar t of of the t he package, and has been p ackage, a nd tthe he tthermostat hermostat iitself tself h as b een designed fitt iin with most d esig ned tto o llook ook ssleek leek tto o fi nw it h m o st new designs off b bathrooms and kitchens. n ew d esig ns o athrooms a nd k itchens. IItt also comes with guarantee. a l so c omes w it h a llifetime ifet ime g uarantee.

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No Now ow available available on on the the UK UK market m arket from from Neomitis, Neomitis, tthe he F French rench sspecialist pecialist iin nc controls ontrols a and nd h heating eatting p roducts, a re ttwo wo rranges anges products, are off B o Boiler oiler P Plus lus c compliant ompliant tthermostats. hermostats. The The wirewireless le ss RT RT7RFPLUS 7RFPLUS a and nd tthe he hard-wired h ard-wired R RT7PLUS T7PLUS offer o ffer ssingle ingle or or multimultid ay y programming programming and and day programmable pr ogrammab a le c comfort omfort periods. p eriods. T hese tthermostats herrmostatts ffeature eature These d ual o ptimisattion, w hich dual optimisation, which m eans tthe he u nits calculate calculate means units and a nd optimise optimise tthe he pr programogramm ing ffor or e ach h eating p eriod, ming each heating period,

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IIn n O pt i C omfor t Opti Comfort m ode, tthe he pr ocessor mode, processor w ithin tthe he de vice sstarts tarts within device tthe he b oiler operation operation a boiler att tthe he optimum opt imum ttime ime tto o a achieve chieve tthe he sset et p point oint ttemperature emperat ure at at the t he sstart tart o he o ccupancy off tthe occupancy p er iod w it hout ssacriacr iperiod without fi cing comfort. comfor t. The The ficing tthermostat’s her mostat’s iinbuilt nbuilt a lgorithm optimises optimises to to algorithm e nsure that that the the householder householder ensure b enefits ffrom rom m aximum benefits maximum e nerg y ssavings av ings tthroughout hroughout energy tthe he comfort comfor t pr og ramme. programme. PHAM P HAM N NEWS EWS ENQUIRY ENQUIRY No. No.

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Shouting S houting a about bout tthe he ssilent ilent k killer iller With Scotland With Scotland set set to to introduce introduce a higher higher standard standard of of fire fire and and CO CO protection protection throughout throughout all all ttypes ypes o off rresidential esidential p properties, roperties, Z Zoe oe H Hadley, adley y, C Campaign ampaign D Director irector ffor or P Project roject S SHOUT, HOUT, a argues rgues tthat hat it’s it’s time time for for a single single standard standard to to be be implemented implemented across across the the UK. UK.

F

or installers or installers implementing implementing c carbon arbon m monoxide onoxide ssafety afety measures m easures iin n e existing xist ing and and new new b build uild properties, proper t ies, iit’s t’s vital v ital that t hat building building regulations reg ulat ions specific specific to to each each sseparate eparatte dwelling dwelling are are legally legally adhered adhered to, to, therefore therefore ensuring ensuring are offered rresidents esidents a re o ffered the t he highest highest levels levels of of protection. protect ion. W Whilst hilst Scotland Scot land has has been been ahead ahead of of England England and and Wales Wales with w ith rregard egard tto ob both oth fi fire re a and nd c carbon arbon m monoxide onoxide ((CO) CO) ssafety afety ffor or a considerable considerable ttime, ime, iitt h has as n now ow ttaken aken tthis his o one ne sstep tep ffurther urther ffollowing ollow ing iits ts llatest atest c consultation onsultat ion o on n tthe he iinstallation nstallation o off fi fire re and alarms Scottish homes. The consultation has a nd smoke smoke a larms iin nS cottish h omes. T he c onsultation h as p rompted the the Scottish Scottish government government to to implement implement changes changes prompted planned be by autumn 2018, iin n tthe he llaw, aw, p lanned tto o b e iintroduced nt roduced b y a ut umn 2 0 18 , which w hich sshould hould pr provide ov ide a g greater reater llevel e v el o off pr protection otect ion ffor or a all ll off pr properties Scotland, whether are owned, ttypes ypes o opertie es iin nS cotland, w hether tthese hese a re o wned, privately pr ivately rented rented or or as as part par t of of a social social housing housing scheme. scheme. T his llevel evel o otection iis s ssignificantly ignificantly yh igherr tthan han tthe he L D3 This off pr protection higher LD3 rrequirement equirement sspecified pecified ffor or pr operties properties llocated ocatted w ithin E ngland and and Wales, Wales, within England rresulting esulting effectively effectively in in a postcode postcode lottery lo tter y of of p protection rotectio i n det determined er mined by b y geographical geographical location lo ocation in in the the UK. UK. U nderr the the new new changes changes to to Scotland’s Scotland’s Under H ousing A ct, a ll h omes sshould hould h ave: Housing Act, all homes have: rr 0OF GVODUJPOJOH TNPLF BMBSN JO UIF 0OF G VODU JPO JOH TNPLF BMBS N JO U IF rroom oom ffrequently requently u sed b y the the occupants occupants for for daytime day ytime lliving iving used by p ur poses (such (such as as a living l iv ing room) room) purposes 0OF G VODU JPO JOH TNPLF BMBS N JO FWFS Z D J SD VMBU JPO r r 0OF GVODUJPOJOH TNPLF BMBSN JO FWFSZ DJSDVMBUJPO sspace p ac e o ne ver y fl oor, ssuch uch as as hallways h a l l w ay s a nd landings l a n d i ng s on every floor, and rr 0OF IFBU BMBSN JO FWFSZ LJUDIFO 0OF IFBU BMBS N JO FWFS Z L JUDIFO rr "MM PG UIFTF BMBSNT TIPVME CF DFJMJOH NPVOUFE BOE " M M PG U IFTF BMBS NT TIPVME CF DFJ MJOH NPVOUFE BOE iinterlinked nterl inked $BSCPO NPOPYJEF BMBSNT TIPVME CF àUUFE XIFSF UIFSF rr $BSCPO NPOPYJEF BMBSNT TIPVME CF àUUFE XIFSF UIFSF iis s a carbon-fuelled carbon-f uel led appliance appl iance o ue orr fl flue T he updated updated regulations reg ulat ions also also specify specif y that t hat the t he smoke smoke The a nd h eat a la r m s c an b eb atter y o ains-w ired, w hich iis s and heat alarms can be battery orr m mains-wired, which a significant sig nificant improvement improvement in in the t he accessibility accessibilit y and and cost c o st e ffect iveness o chiev ing g reater protection protect ion as as social so c ia l effectiveness off a achieving greater llandlords andlords a nd h omeow ners have have the t he flexibility flexibilit y to to install i n st a l l and homeowners e it her sealed sealed long-life long-life b atter y alarms alar ms without w it hout tthe he n e ed either battery need ffor or a ne lectr ician o ains-w ired a la r m s w it h a llifespan ifespan an electrician orr m mains-wired alarms with o en y ea r s. off tten years. C ur rent ly, privately pr ivately rented rented properties proper t ies in in England England and and Currently, W ales llegally egally rrequire equire llandlords andlords tto o iinstall nstall a C Oa l a r m, b ut Wales CO alarm, but tthis his is is only only iiff a solid solid fuel f uel burning bur ning appliance, appliance, such such as as an an o pen fi re o ood b ur ner, iis s pr esent. H owever, pr ivately open fire orr w wood burner, present. However, privately o w ned homes homes and and social social housing housing properties proper t ies do do not not have have owned tto o adhere adhere tto o tthe he ssame ame requirements. requirements. Scotland’s Housing Act has S cot land’s H ousing A ct h as ttaken aken tthis his a sstep tep ffurther ur t her

and private CO alarms a nd rrequires equires pr ivate landlords landlords tto o iinstall n st a l l C O a lar ms iin n every where any fixed combustion appliance, e very room room w here tthere here iis sa ny fi xed c ombustion a ppliance, which gas boilers. w hich iincludes ncludes g as b oilers. This This approach approach is is now now being being extended and privately-owned e xtended tto o ssocial ocial a nd pr ivately-owned households households under under tthe he new new legislation. leg islat ion.

Safety Sa fety first firrst So, whilst So, whilst the t he legislation leg islat ion is is currently cur rent ly under under review rev iew with w it h rregard egard to to CO, CO, what what can can you you do do on on a d day-to-day ay-to-day b basis asis tto o ensure e nsure the t he safety safet y of of residents? residents? M any p eople h ave n ever heard heard of of carbon carbon monoxide monoxide and and Many people have never iit’s t’s e estimated st imated tthat hat o only nly ab about out a tthird h i rd o off pr properties roper t ies iin n tthe he UK U K have have a CO CO alarm alar m fitted, fitted, meaning meaning approximately approximately 17 17 million homes are unprotected. m illion h omes a re u nprotected. By By recommending recommending a CO CO alarm as you are customers’ a la r m a s sstandard tandard every ever y time t ime y ou a re iin n a c ustomers’ property and make proper t y a nd ttaking ak ing tthe he ttime ime tto o m a ke aware off tthe dangers off c carbon tthem hem a wa re o he d angers o arbon monoxide, you can ensure you are monoxide, y ou c an e n su r e y ou a re proactively ensuring are proact ively e nsur ing rresidents esidents a re fully about dangers f ully iinformed nfor med ab out tthe he d angers and and the t he importance impor tance of of having hav ing an an alarm alar m iinstalled. nstalled. addition, by Project IIn na ddition, a rrecent ecent ssurvey urvey b yP rojject SHOUT S HOU T rrevealed evealed tthat hat a staggering stag ger ing 80% 8 0% off p people who did have CO alarm had no whether o eople w ho d id h ave a C Oa la r m h ad n o iidea dea w het her worked orr n not ass they iitt w orked o ot a t hey never never ttested ested it. it. Along A long with w it h alarms rrecommending ecommending a lar ms to to those t hose who who don’t don’t have have them t hem already worth highlighting a lready iinstalled, nstalled, iit’s t’s w or t h h ighlight ing tto o rresidents esidents tthe he off ttesting week ensure iimportance mpor tance o est ing ttheir heir alarm alar m once once a w eek tto oe n su r e working correctly. Most people also don’t iitt iis sw orking c or rectly. M ost p eople a l so d on’t rrealise ealise tthat hat CO off 7 tto 10 years and C O alarms alar ms have have a ‘shelf ‘shelf life’ life’ o o1 0y ears a nd tthat hat tthey hey need after n eed rreplacing eplacing a fter tthat hat ttime. ime. IIt’s t’s also also worth worth checking checking where where the the customer customer has has positioned positioned alarm. be tthe he a larm. Alarms Alarms sshould hould b e iinstalled nstalled in in the the room(s) room(s) closest closest tto o the t he potential potent ial source source of of CO CO – between bet ween 1 to to 3m 3m from from tthe he gas gas boiler, boiler, gas gas fire, fire, gas gas hob hob or or open open fire fire for for example. example. each home have more one alarm and IIdeally deally e ach h ome sshould hould h ave m ore tthan ha n o ne a la r m a nd good having one each iit’s t’s a g ood iidea dea tto o rrecommend ecommend h av ing o ne iin ne ach rroom oom

where potential w here tthere here iiss a p otential source source of of CO, CO, and and even even upstairs upstairs There have been cases where CO has come ttoo. oo. T here h ave b een c a se s w here tthe he C O lleak ea k h as c ome neighbouring ffrom rom a n eighbour ing property proper t y and and has has seeped seeped through t hrough brickwork and b r ick work a nd iinto nto bedrooms. bedrooms.

Interlinked In terlinked a alarms larms Whilst England Whilst England and and Wales’ Wales’ legislation leg islation rremains emains u uncertain, ncertain, iinstallers nstallers can can achieve achieve complete complete c compliance ompliance w within it hin b both ot h new build n ew b uild and and existing exist ing properties proper t ies by by taking tak ing the t he level level of of protection pr otection tthey hey provide provide o one ne sstep tep ffurther. urther. IInterlinked nterlinked alarms, alarms, whether w het her tthey hey a are re sm smoke, oke, h heat eat o orr C CO, O, w will ill a all ll ssound ound iiff a ssingle ingle a alarm la r m d detects etects a p potential otent ial d danger. anger. For For example, example, iiff a CO off ttype, C O alarm alarm is is triggered, triggered, all all of of the the alarms, alarms, regardless regardless o ype, will w ill sound sound within within the the property. proper t y. This This provides prov ides individuals indiv iduals with w ith greater g reater time t ime to to react react to to the the potential potent ial danger danger as as they they are a re alerted, aler ted, regardless regardless of of where where they t hey are are in in the t he home. home. IIn n systems systems which which a are re iinterlinked nterlinked using using Wi-Safe Wi-Safe 2 wireless wireless ttechnology, echnolog y, the t he alarm alar m sound sound pattern patter n will w ill be be different different according a ccording to to the t he type t y pe of of incident, incident, so so people people will w ill be be able able tto o iidentify dent if y w whether het her iitt iis sap potential otent ial fi fire re o orr C CO O rrisk i sk a and nd rrespond espond a accordingly. ccordingly. As A s tthe he disparity dispar it y between between Scotland, Scotland, E England ngland a and nd W Wales’ ales’ fire fi re a and nd C CO O protection protection c continues ontinues tto ob be eb brought rought iinto nto tthe he can sspotlight, potlight, installers installers c an ensure ensure they they are are achieving achieving complete complete compliance c ompliance at at all all times times by by going going above above and and beyond beyond in in the the protection p rotection tthey hey p provide. rovide. B By y iinstalling nstalling iinterlinked nterlinked ssmoke, moke, h heat eat and a nd C CO O alarms alarms in in a Category Category LD2, LD2, system system professionals professionals c can an prepare pr epare themselves themselves for for any any future future updates updates in in England England and and Wales W ales llegislation, eg islation, w whilst hilst a also lso e enhancing nhancing occupant occupant safety. safet y. www.projectshout.com w ww.projectshout.com

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Making Ma kiing a noise noise Project S Project SHOUT HOUT iis s a national national promotional promotional campaign campaign which which aims to rraise aise a a awareness warreness of the dangers of carbon n mono monoxide xide the poisoning and th he importance of CO alarms. In I addition encouraging monoxide to encour aging householders h to buy carbon mono xide alarms and to g get et their cchimneys himne eys y swept swept annually, ann nuallly, the campaign looks to highlight the importance e of regular maintenance on n all fuel-burning appliance appliances es suc such h as cookers, cook ers, fires an and nd boilers. The The campaign is supported by b y CO alarm br brands ands FireAngel, FireAngel, AngelEye AngelEye and dF First irst Alert safety pro products oducts and pro produces oduces a series of informative in nformativ ve videos, factsheet factsheets ts and posters to ensure tha thatt consumers c are better inform informed. med med. For more details, visit the website: www.projectshout. F or m ore ed etails, v isit th ew ebsite: w ww w.projectshout. com or follo follow w th the he campaign on social media a cchannels hannels such suc h as T Twitter witter and w a F Facebook. acebook. ENQUIRY

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September 2018

66 Gas Safety

10 facts to put CO myths to rest If you are a heating engineer, then it’s probably safe to assume you understand what carbon monoxide is and why it’s important to guard against it. But are you making similar assumptions about your customers? There are a number of widely-held myths about CO among the general public, and you are best placed to set the record straight. Here, PHAM News separates fact from fiction. MYTH 1: Carbon monoxide has a distinctive odour and people can smell it.

All carbon based fuel heating systems, whether old or new, can potentially leak deadly CO into the room. This holds true for boilers, fireplaces and wood burning stoves, to name just a few potential sources of the deadly gas. While it’s a good idea to update an aging, inefficient boiler to a modern condensing model, they both should be treated as a CO risk by making sure they are properly maintained and regularly serviced by a qualified engineer. Even a brand new boiler can pose a threat if it was badly fitted. The Gas Safe Register says there are approximately 7500 unregistered gas engineers actively working in the UK, and their installations are more likely to be dangerous. In February of this year, Gas Safe revealed research which found that within the last five years, 66% of gas work carried out by illegal gas fitters across the UK was found to be unsafe. In the last year, this figure has increased to almost seven in every 10 appliances investigated (69% since April 2017).

MYTH 3: Carbon monoxide can only leak from a boiler. Boilers are among the usual suspects when leaks occur, but all types of combustible fuel appliances (gas, oil, LPG, wood, etc) can be a source of carbon monoxide – this includes gas hobs and cookers, water heaters, and stoves. Excessive CO is produced when there is not enough oxygen to form carbon dioxide, and one indicator of this condition is yellow or orange rather than blue flames. Common reasons for a CO build-up are blocked, leaking, disconnected, or backdrafting flues which are connected to the appliances.

By the numbers 46

percent of Brits don’t have a CO alarm in their home1

1 in 5

people would only consider getting their gas appliances checked if they stopped working1

2291

number of reports of dangerous gas fittings between 2016/17 in Great Britain1

200

number of people per annum who go to hospital with suspected CO poisoning2

50

approximate number of CO-related deaths per year in the UK2

178

million pounds in health costs per annum to the UK due to CO poisoning3

1in10

proportion of adults in Britain who have experienced carbon monoxide poisoning to some degree in their home4

20

approximate cost in pounds of a CO alarm complying with British Standard EN 502915

1 Gas Safe Register 2 NHS Choices 3 All-party Parliamentary Carbon Monoxide Group

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4 CORGI HomePlan’s survey of 2000 homeowners in June 2015 5 Which? magazine

ACUTE POISONING

MYTH 2: Old heating systems are the main cause of carbon monoxide leaks.

PPM

CHRONIC POISONING

No, it doesn’t and, no, they can’t. Nevertheless, 28% of people (according to a CORGI HomePlan survey) incorrectly believe that carbon monoxide has a scent. CO poisoning is called a ‘silent killer’ for good reason: it’s odourless, tasteless and colourless. Those who claim they can smell it are probably picking up the scent of the burning fuel, not the CO itself. However, a strange smell coming from an appliance should be regarded as a red flag, and it should be inspected by a professional heating engineer.

CO concentration in the air

5000

death in 20 minutes

2000

death in 4 to 5 hours

1000

coma, convulsion in 1 hr

500

loss of consciousness, tachypnea, tachycardia

200

Headache, dizziness, nausea, vomiting, fatigue

100

headache, asthenia

30

slight perception

These symptoms are often mistaken for other disorders

MYTH 4: Low-level carbon monoxide exposure isn’t a serious problem. Make no mistake, carbon monoxide poisoning can be fatal. At the highest concentrations of CO in the air, people can die from it within minutes. More commonly, however, people are exposed to low levels which cause symptoms that might be easily dismissed as something minor, such as food poisoning or the flu. Typical symptoms include headache, nausea and vomiting, dizziness, tiredness and confusion, stomach pain, and difficulty breathing. NHS Choices says that long-term exposure at low levels can lead to neurological symptoms, such as difficulty thinking or concentrating, and frequent emotional changes – for example, easily becoming irritated or depressed. Prolonged significant exposure can lead to serious complications, including brain damage and heart problems. In the most severe cases, it can result in death.

MYTH 5: There’s no special way to install an alarm. Carbon monoxide detectors should be installed in compliance with BS EN 50292:2013. The British Standard lays out the distances to maintain between the alarm and features of the property such as ceilings, doors, and windows. It also states the fixing sites to avoid, such as next to an extractor fan, directly over a sink, or in the immediate vicinity of a cooker. The standard also explains that CO alarms should be fitted in the same room as fuel-burning appliances, including open fires, gas cookers and boilers. It is recommended that alarms be fitted in the rooms where people spend most of their time, in any room with a flue running through it, and in bedrooms close to the breathing zone of the occupants. Before purchasing a CO alarm, always ensure the product complies with British Standard EN 50291 and carries a British or European approval mark, such as a Kitemark. And don’t forget that, like smoke detectors, CO alarms should be tested and cleaned regularly, and replaced when they reach the end of their stated operational life. CO sensors have a shelf life of between five and seven years, and up to ten years depending on the manufacturer, so remember they don’t last forever.

MYTH 6: You should not have a combined fire and CO alarm. This myth has grown out of the idea that carbon monoxide alarms should be installed low on the wall because CO is heavier than air (it’s not), and fire alarms should be high on the wall or ceiling because smoke and heat rise (that’s true). The fact is, carbon monoxide is only slightly lighter than air and diffuses evenly throughout a room, meaning that an alarm can effectively detect the presence of CO at most any height. Fire alarms, on the other hand, detect smoke or heat (depending on the sensor used), and because both smoke and heat rise, the alarm must be fixed high up to be useful. To ensure that a combination alarm is situated in the most effective position to detect both CO and smoke (or heat), these units should be installed according to the manufacturer’s instructions.

MYTH 7: The best way to protect a household against CO is to have an alarm. This is partially true. A CO detector can be a life-saver and more homes should have them, but the first line of defence must be ensuring the appliances that could potentially emit carbon dioxide are properly installed and well maintained by a qualified heating engineer. After all, an ounce of prevention is worth a pound of cure. That said, an alarm is a vital second line of defence that no home using carbon-based heating fuel should be without.

MYTH 8: All CO alarms sold in the UK are safe and effective. Not necessarily. In June of this year, four brands of alarms were withdrawn from sale on Amazon and eBay for failing safety tests conducted by the labs at Which?. All the tested models were cheap imports and falsely claimed to adhere to British Standards. One of the alarms – The Topolek GEHS007AW CO alarm (£14.99) – was listed as a best seller on Amazon. However, it failed to detect the killer gas in 80% of the lab tests. The other three alarms – all unbranded – repeatedly failed to sound when there was carbon monoxide in the air. All three were made in China and sold through sellers on Amazon and eBay for less than £10. The recommendation is to avoid the cheap imports and spend a little extra money on reliable brands from reputable vendors.

MYTH 9: Leaks do not spread from room to room. Wrong. Carbon monoxide is a gas, which means it is capable of travelling through the smallest of cracks and porous materials, flooding a property and potentially affecting attached neighbouring properties. In 2014, 10-year-old Dominic Rodgers from Huddersfield, West Yorkshire, died in his sleep after being poisoned by CO from his neighbour’s faulty boiler. It doesn’t have to come from your own house to be lethal.

MYTH 10: If the CO alarm goes off, all you have to do is open the windows to clear the air. Opening the windows is just the first step. Everyone should leave the property immediately to get fresh air, before returning to switch off any combustible appliances. They should not be turned back on until a qualified heating engineer has taken remedial action and made them safe. Anyone feeling ill should seek medical attention immediately. Do not re-enter the premises until it has been aired out and the problem corrected.

30/08/2018 14:31

September 2018

Advertisement Feature

COMPANY Spotlight 67

GAS Safety

Earn more with trade referrals

View your mobile for a full analysis Operated via Bluetooth using a smartphone or tablet and a free app, the D7010 flue gas analyser from TPI makes it easy for installers to document gas boiler servicing and commissioning tests. The combination of a nonscreened FGA and an easy to use app provides the engineer with the tools to view, save, print or email any number of tests and also provide evidence of where and when work was completed. TPI View transfers live O2, CO and temperature readings to Android or iOS devices, calculating CO2, ratio and efficiency. The app can create multiple jobs by reference number and attach any number of tests whilst allocating a unique

Safety status Water treatment specialist Sentinel has announced that it has achieved Gas Safe registered status at a business level and has also become an Associate Member of the Association of Gas Safety Managers (AGSM). The company says that it aims to improve standards and knowledge of gas safety processes within the industry. Neil Davies, Marketing Director at Sentinel, explains: “Gas safety is an important issue across the industry so becoming Gas Safe registered was a crucial step for us in order to prove our promise of improving standards and supporting the sector in doing the same. “We offer regular freetraining for installers at our headquarters and from partner bases around the UK, so hopefully this registration will reassure installers that the training and advice they receive from us is of the highest quality.” For more information on Sentinel and available training courses, please visit the website: www. sentinelprotects.com

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reference to each test for easy identification. Unlike any current FGA, the reports created by TPI View are marked with GPS location. This, along with time and date stamping, means that engineers can be confident leaving the job, safe in the knowledge that the tasks they performed have supporting documentation backing that work up. TPI says that the app provides a number of major benefits, including: • Job proof – logged time, date and GPS coordinates on each test result • Simplified working – structured test and report guides • Simplified reporting – save time, reduce post-job paperwork • Colour graphics – it’s easy

Plumbase has launched a new Trade Referral Scheme to reward installers who encourage their customers to visit their nearest Plumbase Bathroom Showroom. Read on to find out more about how you can take advantage and earn up to £300 in rewards per order! to identify if readings are within accepted tolerances by highlighting either green, amber or red • GDPR compliance – all electronic, so no concerns about hand-written paperwork The DC710 FGA comes with a durable, rugged and sealed housing and can either be hook mounted or magnetically attached to appliances. PHAM NEWS ENQUIRY No.

www.tpieurope.com

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Tag system takes care of it

B

athroom installers often find themselves being asked by customers for help with designing and choosing their perfect bathroom. While many installers are happy to give advice, it can be a struggle for time-pressed tradespeople to juggle the planning and specification of a new bathroom. Sending your customer to a Plumbase Bathroom Showroom, where reliable and knowledgeable Plumbase staff can help with the design and purchasing process, offers a helping hand. As soon as your customer steps inside a Plumbase Bathroom Showroom, they’ll find a wide choice of modern and contemporary styles, ingenious space-saving features and those extra-special finishing touches. Friendly showroom staff are on hand to guide your customer around the displays and offer helpful product and design advice to create the right look at the right price. With a few bathroom measurements from your customer, many of the showrooms have the in-house design software to create 2D and 3D views of the new bathroom. Once happy, the design can then be taken away as a point of reference for the installation.

Technical advice

Founded by two Liverpudlian entrepreneurs, Gas Tag is a new tech based gas safety system that ensures that the correct work is carried out on gas appliances at the appropriate time, by the right engineers. As soon as a physical Gas Tag is installed on the gas inlet in a property, it tracks all the property’s gas appliances, services and installations – and can only be used by a qualified Gas Safe Registered engineer. Each engineer is allowed to evidence their competency, and their completed job gets uploaded to a centralised portal where the data can be monitored. Illegal gas fitters are unable to access the Gas Tag app and are not able to carry out any work through the Gas Tag portal. Primarily aimed at housing associations and local authorities, the Gas Tag technology has already

received a lot of positive feedback. Midlands based Waterloo Housing Group is looking to install the system in 3000 of its properties. “The software greatly improves the asset information provided by the contractor as it keeps track of the work flow for annual gas certificates, repairs, replacement boilers and new appliances,” says Compliance and Gas Manager Karl Hodgkins. The Islington based Barnsbury Housing Association has also fitted the technology in its 295 homes. “The software greatly improves our asset information because it keeps track of the paper trail for annual gas certificates, including access attempts, replacement boilers and new appliances in our homes,” says CEO Susan French. PHAM NEWS ENQUIRY No.

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For installers, the Plumbase Bathroom Showroom is a great place to ask about any product queries or technical advice. Plumbase has also teamed up with Polypipe to offer a training programme for installers to upskill and confidently fit underfloor heating. With more bathroom installations incorporating UFH, there is great business potential for qualified plumbers and heating engineers who have been properly trained.

Reaping rewards Plumbase is now rewarding installers for referring customers to Plumbase Bathroom Showrooms. With each trade referral, ‘Plumbase Pounds’ vouchers are given – the amount you get is worked out as a

How to join You can take advantage of the Plumbase Trade Referral scheme today – it’s as simple as: • Go to your nearest participating showroom and sign up • Get your 25 trade referral cards and give them out • Customers use your referral card and spend in the Bathroom Showroom • You receive Plumbase Pounds and your customer receives quality bathroom products and FREE prosecco/ wine!

percentage of the order spend in branch (up to a maximum of £300 per order). It isn’t only the installer who is set to benefit from Plumbase’s new Trade Referral Scheme. For every customer who is referred, they will receive a complementary bottle of prosecco with their first order. For every fifth purchase, they will receive an additional gift box of three luxury wines from Virgin Wines. This fantastic new scheme gives plenty of opportunity to earn rewards from referred customers’ ongoing purchases, so there is more reason than ever to invite customers to visit their local Plumbase Bathroom Showroom.

Getting involved It’s really easy to get involved. All you have to do to sign up to the Trade Referral Scheme is to visit one of the 32 participating branches. You can find out if your nearest branch is taking part by visiting the website: plumbase. co.uk/showroomfinder. Once you have signed up, your Plumbase Bathroom Showroom branch manager will then give you 25 Trade Referral Cards to give to your customers. When your customer brings the referral card in to purchase items, Plumbase will reward both them and you.

Nothing to lose The scheme is completely FREE to sign up to. You have nothing to lose and everything to gain. Mark Bradley, Managing Director at Plumbase, says: “We’re proud to be launching the exclusive Referral Scheme across selected showrooms, giving us the opportunity to reward our installers and customers for their loyalty to their local Plumbase branch. “A bathroom showroom can be an extremely valuable sales tool for installers, particularly when their customer is embarking on a major project and would benefit from viewing their options up close.”

Find out more For more information please visit: plumbase. co.uk/tradereferral www.plumbase.co.uk

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PHAM NEWS SEPT18:Layout 1 29/08/2018 17:05 Page 69

September 2018

WHAT’S New 69 Upgraded press fit system for big jobs The latest upgraded version of Conex Bänninger’s >B< Press XL press fit system features a stainless steel internal grip ring for increased joint security and a longer lifespan. Approved for use in temperatures from -35 to 110ºC, the fittings are designed for use in pipework systems that carry large quantities of water at pressures up to 16 bar, such as in high rise office blocks, apartments, schools, hospitals and factories. Dan Wild, UK Business Unit Director, UK and Ireland,

says: “The grip ring sets the XL system apart from other products on the market. As well as being much quicker and safer to install than a brazed joint, the grip ring and O-ring give added leak-free per manence and a greater longevity.” As a flamefree press joint, no hot works permit is required, so there’s no need to carry gas bottles on site and work can be carried out with little or no disruption to people working or living in the premises.

Space saving fan convectors

Available in sizes from 67 to 108mm, the new >B< Press XL range is manufactured in copper and has the added benefits of anti-microbial properties and reduced weight to help handling on site. The previous XL version had a two-point crimp to make the joint, while the new XL has a triple-point seal to further enhance the seal security and system longevity. It is WRAS and Kitemarked approved and accredited to EN ISO 9001. PHAM NEWS ENQUIRY No.

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Extending its range of heating solutions, Grant UK has launched a new fan convector range, consisting of three models: the wall-mounted Solo Compact and Solo CompactMAX, plus a space saving plinth heater, the Solo Hideaway. The energy efficient fan convectors produce more output per unit area than conventional radiators and also complement low temperature systems. With a low water content and responsive temperature control, Solo fan convectors deliver the precise amount of heat when and where it is needed. With no warm up time, they can start distributing heat as soon as hot water is available.

Easy to use and providing extra safety for children and the elderly, the surface temperature never reaches dangerous levels and the heat output can easily be adjusted on the unit to maintain comfort levels around the home. They are said to be quiet in operation and a slim profile

means that the convectors are ideal for situations when space is at a premium. Further space saving can be achieved by the Hideaway unit, which can be positioned out of sight under workspace units in kitchens. All three models come with a five-year guarantee. PHAM NEWS ENQUIRY No.

www.grantuk.com

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Uni plug and filter Network solutions New boiler offers easier pipework

The innovative and colourful Uppy plug from Macdee Wirquin is an easy-to-use universal plug and filter that can be used on any basin, bath, sink or shower. The 2-in-1 plug and filter is manufactured from a silicone material and available in a choice of colours including pink, white and red. Measuring 11mm in diameter, Uppy provides an effective retrofit for any waste requiring a plug. Laying over the waste, its open and close function works similar to a click clack waste. Press it down once and its closed, press it in the centre and it’s open as a filter to catch food, hair and other waste. It also has a handy suction grip that can be used to stick to nearby tiles when it is not in use. Uppy is available now through trade merchants. www.wirquin.co.uk

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Aiming to meet growing demand for district/communal heating schemes, ELCO Heating Solutions has introduced a new range of network interface units. The redesigned Nexus range consists of 10 models to ensure that there is a model that will meet the needs of almost any project, whether the requirement is for heating and hot water; heating and hot water storage; heating, hot water

www.elco.co.uk

and cooling or cooling only. Commenting on the new range, MD Ian Bradley says: “We have redesigned the Nexus range to specifically suit the needs of modern network heating systems, while also making the specification process as simple as possible. “ELCO is also one of the few companies in the UK able to offer a complete package for district heating schemes, so everything from boilers, CHP and a range of interface units, through to service and maintenance.”

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The Ravenheat range of domestic gas boilers has been extended with the new HE30S compact. Featuring a new pipe configuration, but the same reliable components and single-coil stainless steel heat exchanger as the HE98S, the new boiler measures just 700 x 400 x 265mm. Despite its compact size, it delivers an output of 31kW and has a flow rate of 12 litres a minute. The revised pipe layout makes access and installation easier, with a colour-coded valve pack complete with copper tails. For a neater installation, the HE30S compact’s isolation valves are hidden from view by the front cover. A clear display screen makes it easy to see even in the darkest conditions, and it is simple for anyone to set the hot water temperature or view the system pressure. ravenheat.co.uk

PHAM NEWS ENQUIRY No.

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70 WHAT’S New Compact unit packs a powerful punch Tech advances to simplify install The range of MVHR units from Titon has been expanded with the introduction of the new, ultra-compact HRV 1.6 Q Plus. Designed specifically for the modular construction market, the new high-performance unit measures just 600mm wide, enabling it to fit into tight spaces for easy installation and access. The new HRV 1.6 Q Plus combines low power consumption with a heat exchanger offering efficiencies up to 89%, which enhances SAP performance via Appendix Q. Furthermore, despite its compact size, the lightweight HRV 1.6 Q Plus can achieve excellent flow rates of up to 100 litres/s or 359m3/h, while the unit has also been independently tested by the BRE. Other benefits include a low specific fan power (SFP) of 0.49 W/l/s, as well as intelligent frost protection, with

a stepped reduction of supply rates preventing freezing. The HRV1.6 Q Plus also has a fully adjustable boost overrun timer and summer mode facility built in as standard. The HRV 1.6 Q Plus Eco version is available in ‘Eco HMB’ and ‘Eco B’ models

– each offering a 100% airflow diverting summer bypass, as recognised and listed in the UK Product Characteristics Database. There are additional intelligent humidity options available and units can be fitted with Titon’s auralite status indicator, while Eco B models also have the option of the auramode, aurastat and the new aura-t controllers. The HRV 1.6 Q Plus range accepts 125mm ducting without the need for adapters, while also benefiting from independent fan adjustment and voltfree switching control. As with all Titon MVHR systems, the HRV 1.6 Q Plus is effective in reducing pollutants inside a property and improving indoor air quality (IAQ), in turn reducing the risk of Toxic Home Syndrome. ENQUIRY No. www.titon.co.uk 160

Vanity and WC combined in one unit With tiny cloakrooms in mind, Premier Bathrooms has designed three spacesaving ranges, including the Athena 2-in-1 WC and vanity unit (pictured). This solution offers a combined floor-standing 2-in-1 WC and vanity unit with polymarble basin for the ultimate in practicality and space saving in cloakrooms and compact bathroom spaces. The combined unit includes a concealed cistern and measures in at H800 x W500 x D355mm. Vault and Merit complete the trio of new compact

furniture ranges and, like Athena, are available in a choice of six stylish finishes. Vault, which comes in both wall-hung and floor standing cabinet options, is particularly slimline with a width of 400mm and reduced depth of just 222mm. The unit includes a ceramic basin and features a soft-close single door. Meanwhile, the wallhung Merit vanity cabinet is 500mm in width and includes a polymarble basin and single soft-close door. PHAM NEWS ENQUIRY No.

premierbathroomcollection.co.uk

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Said to dramatically cut the cost and complexity of installation, the new Condens 7000 F is Bosch Commercial’s new mid-range commercial boiler. Available in four outputs ranging from 150 to 300kW, the boiler can be installed without the need for ancillary equipment, such as a low loss header and primary pumps. In effect, the Condens 7000 F offers the ease of installation of an older noncondensing boiler, with the improved performance of a condensing system. The latest development means that heating engineers benefit from a lower cost system and reduced installation time.

Optimised design The company says the simplified system design has been made possible by advances in heat exchanger technology. Optimisation of the waterways and flue has led to reduced resistance, while low water content aids heat transfer. As a result, flow temperatures of up to 95°C can be maintained, without the need for additional pumps and a low loss header. In addition, the maximum ∆T has been increased to 50°C, with no minimum flow requirements, aiding

efficiency and reducing heat losses. With the added benefit of a 6-bar maximum pressure, the 7000 F is suited to heat networks. The new boiler is one of the first to be manufactured to the new EN15502 standard and has many of the safety features normally associated with higher capacity systems. These include an increased number of pressure switches and gas valve proving on all models. This will help to futureproof the model for changes to Building Regulations and can be installed in higherrisk applications. PHAM NEWS ENQUIRY No.

www.bosch-industrial.co.uk

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Commercial units Cabinet redesign promises durability circulating liquids The Magna range of circulators from Grundfos has been improved with the launch of a new range of Magna1 Model C pumps. These single and twin-head circulator options are designed for circulating liquids in a wide range o f light commercial and commercial applications. This includes: heating systems, air conditioning and cooling systems, domestic water systems, groundsource heat pump systems, and solar heating systems. These pumps can offer a solution in a refurbishment

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situation where you need to either replace a Grundfos UPS product or one of the smaller models from the original Magna family. They are designed for circulating liquids in heating systems with variable flows where it is desirable to optimise the settings of the pump duty point. These latest generation Magna1 Model C pumps now can also provide for some basic communication options. PHAM NEWS ENQUIRY No.

www.grundfos.co.uk

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The Solo and Ultra non-electric water softener range from Monarch Water now features an improved cabinet design. It is ergonomically designed with external ribbing to provide extra strength and durability, ensuring full protection during its lifetime of daily use. In addition, the softener now also features an easy-to-use click-and-slide top cover with locking device to give added protection whilst in use. They

retain the company’s ‘fl ip flop’ twin cylinder system for producing soft water. This enables one cylinder to provide softened water, whilst the other remains on standby. At only 500mm high, both models are compact but powerful modern appliances with the ability to make a significant impact on household’s kitchen and bathrooms, and efficiency of hot water and heating systems. ENQUIRY No. 164 monarchwater.co.co.uk

Getting down to brass backnuts Bristan has made a key change to its product design by replacing plastic with brass in its backnuts. The move is part of an ongoing drive for product quality improvement and is in response to installer demands for a more robust and durable solution.

Backnuts are typically made from plastic (PVC), but research has found that installers are often frustrated with the strength of these nuts when tightened, as they are more likely to break. While the brass backnuts will deliver a stronger product built to last, the

cost will remain the same. Senior Product Manager Chris Tranter says: “The problem of loose taps is often down to the backnuts that haven’t been tightened correctly because they have been known to split as soon as any real pressure is applied. Installers say that they have

more confidence in brass backnuts, so we’ve decided to make the changeover to brass at no extra cost.” ENQUIRY No.

www.bristan.com

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September 2018

WHAT’S New 71 Sleek furniture comes ready-assembled The Alba fitted bathroom furniture range from Bathrooms to Love (by PJH) is a one-box solution that comes ready-assembled. Main features of the range include a slab door design, and it is available in three luxurious finishes with a choice of handles. The collection offers a comprehensive range of unit types and sizes, providing endless design flexibility, maximising storage space, even in the smallest of rooms. A continuous run

modern home. Available in three finishes – Nebraska Oak, Light Grey Gloss and White Gloss – with fully coordinated cabinets, Alba features soft close doors and drawers as standard. There is also a slimline space-saving range with reduced depths available, ideal for smaller rooms and cloakrooms. In addition, there is a full selection of coordinating ceramics, worktops and accessories. of units, which fit flush to each other, can create

streamlined and efficient spaces, perfect for the

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www.bathroomstolove.uk

Auto therm Tailored air quality for ventilation systems

Designed to maintain specified water temperatures automatically, Altecnic’s 116 thermostatic regulator for domestic hot water recirculation controls the flow rate in accordance with the inlet water temperature using a dedicated internal thermostatic cartridge. When the water temperature approaches the set value, the amount of water recirculating is automatically reduced. The device provides automatic thermal balancing when water supplied by the recirculation pump is distributed to other branches in the system. It is also equipped with a thermal disinfection function, with a disinfection temperature of 70ºC. www.altecnic.co.uk

ENQUIRY No.

The AirSens range of indoor air quality (IAQ) sensors has been specifically designed to be used with EnviroVent’s ventilation systems. Available in three versions, AirSens will monitor carbon dioxide (CO2), volatile organic compounds (VOC) or relative humidity (RH). The CO2 version is recommended for homes or workplaces where occupancy can be variable during the day, while the VOC sensor monitors the accumulation of substancederived odours, such as alcohols, aldehydes, ketones and organic acids. Completing the line-up is AirSens RH, a sensor that monitors the relative humidity and is therefore useful where humidity is variable or tends to be concentrated excessively. The IAQ sensor is linked to the ventilation unit, and if a high level of CO2, VOC or RH is detected the system automatically increases the airflow rate, either to maximum speed or

proportionately, depending on the unit. Rebecca McLean, Marketing & Product Director at EnviroVent, says: “Awareness of the importance of IAQ is increasing and AirSens enables a building owner or occupant to quickly and easily recognise if their air quality is excellent, good or poor. With three different types of sensor available, users can now choose the correct sensor that is most suitable for their home or workplace.” PHAM NEWS ENQUIRY No.

www.envirovent.com

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Improvements mean more efficiency Now available from LG Electronics is the newest Therma V air-to-water heat pump, operating on the low GWP R32 refrigerant. It comes in 5 to 16kW in a wide operating range of between 10 to 135Hz and water temperatures up to 65°C without an electric heater. It has earned an energy label rating of A+++. This new version contains a plate heat exchanger, expansion tank and a Grundfos water pump. It has a higher capacity due to the choice of refrigerant along with a lower GWP, when compared to R410a. The latest unit has a 5 to 6dB lower sound power level than previous models and incorporates a number of additional new features including a new type scroll compressor, designed and manufactured by LG Electronics with ‘wet vapour’ injection. The unit has excellent performance at low ambient temperatures – 100% at -7°C. LG units include a pressure control sensor that provides a faster and more accurate response, reducing the time delay for implementing heating or cooling commands. This means up to 30% quicker response in cooling and 44% quicker response in heating, with a high level of accuracy and stability built in.

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Banish microbubbles This month, PHAM News has teamed up with Spirotech to give FIVE lucky readers the chance to get their hands on a SpiroVent RV2 and provide the ultimate in heating system protection with Spirotech’s market-leading deaerator.

Free flowing

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partner.lge.com/uk

5

chances to win a SpiroVent RV2

ENQUIRY No.

Launched 50 years ago, the SpiroVent RV2 offers the ideal solution for removing even the smallest of air bubbles from system fluid. At the core of the product is the Spirotube, which removes circulating air and trapped microbubbles effectively and efficiently. If left untreated, microbubbles will react with any ferrous internal surfaces and gradually corrode the system, leading to a build-up of magnetite debris that will eventually clog the system and lead to serious inefficiencies. Built to last, the SpiroVent RV2 is made from brass and is backed by a market-leading 20-year guarantee.

How to enter: To be in with a chance of winning one of five prizes, read the question below and write your answer on the freepost reader enquiry and registration card inside this month’s issue. So, for example, if you think the answer is ‘Trapped microbubbles’, you should write 101 on the card. Closing date: 5th October 2018.

Which of the following does the SpiroVent RV2 NOT remove from system fluid? Trapped microbubbles........101 Trapped air...............................102 Trapped spiders......................103

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72 WHAT’S New Basin and furniture unit in one frame Higher heat no problem for valve The updated R146M dirt separator valve from Giacomini has extended the range and can tolerate temperatures up to 130ºC, meaning that the valve is now suitable for mediumtemperature hot water (MTHW) systems. A key market for MTHW systems are large sites, such as hospitals, where process applications require higher temperatures than low-temperature hot water (LTHW) systems can deliver. Due to the functionality of the new R146M valve, the company can now fulfil the needs of these markets. A dirt separator protects the system, and its essential

parts, from both magnetic and non-magnetic dirt and debris that can build up over time and c i rc u late through the system. This can cause blockages and hinder the system’s efficiency. The R146M dirt separator valve further extends Giacomini’s successful flow control range, which also includes DPCVs, static and dynamic balancing valves, boiler safety manifolds and hydraulic separators. PHAM NEWS ENQUIRY No.

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The Fireline FX, FP and new FQ stove models from Charlton & Jenrick have been updated and are officially 100% SIA Ecodesign-ready, including the inset stove range.

ile with Si

e m

Win a Murelle Advanced HE ErP combi! PHAM News has teamed up with boiler manufacturer Sime to give away a Murelle Advanced HE ErP boiler each month to one lucky reader. Available in 30 and 40kW combination boilers, the Murelle Advanced HE ErP is among the most intelligent, practical and comforting combination boilers on the market. With its three star domestic hot water delivery, active combustion control, large user display and built-in service reminder, the Advanced is packed full of technology to effectively and efficiently deliver its users’ heating and hot water demands. Sime is so confident with the reliability of the product that it offers extended warranties of up to ten years. For more details visit sime.co.uk

Who’s behind the famous smile? To be in with a chance of winning a Sime Murelle Advanced HE 30 ErP combi, simply identify the famous person behind this smile. Please send your answer via email to editor@phamnewsedit.co.uk with ‘Smile with Sime’ in the subject line and include the following: Your name and business name Phone number Type ‘Yes’ in the body of your email if you are happy to receive offers from Sime via email. All correct answers received before the closing date of 5th October 2018 will be entered into the prize draw. Only one entry will be allowed per person.

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www.abacus-bathrooms.co.uk

Updated stoves burn more efficiently

COMPETITION

Sm

The Modul Basin Frame allows testing of plumbing prior to overboarding with plasterboard, wallboard and/or tiling, and also allows for the isolation and service of deck-mounted basin taps. Universal to most common types of wall-hung basins and furniture mounting methods, the design offers flexibility in the mounting points for the basin, furniture hangers and plumbing connections. The Easi-Plan range comprises WC frames, cisterns, press panels, basin frames and fixing plates, while parts and accessories can be ordered with fast delivery.

With the launch of the Easi-Plan range of flushing and support systems, Abacus Bathrooms is enabling installers to create spacious schemes by maximising floor space. The Easi-Plan Modul Basin Frame, pictured, is designed to combine the secure mounting of both a basin and furniture unit in one frame, along with a concealed serviceable waste trap and hot and cold water isolation valves. The result is a spaceefficient, easy-to-clean bathroom. The odour trap is incorporated within the prewall assembly where it is easily accessible for service. The corrugation of the odour trap housing allows for trimming to depth after wall installation.

Your mission: Identify who’s smiling

Last month’s winner

Graham Hulland from Leeds who correctly identified Prince Harry in last month’s issue and won the prize draw.

Designated as V3 Eco, the DEFRA-exempt FQ 5 Wide and FQ 8 models now include the small 4kW units. Thermal efficiency ranges from 80.8 to 81.8%, illustrating consistency across the nominal output range from 4 to 8kW and a tested 3 to 8.5kW clean burning range under DEFRA low and high rate tests. All freestanding models and two inset cassettes achieve A+ energy label ratings Commenting on the launch, Associate Director Commercial Dane Beckett says: “Demand for SIA certified Ecodesign Ready stoves is growing steadily and has

become the benchmark for stove combustion in the same way as DEFRA exemption for wood burning was 10 years ago. The new models have been introduced to

replace the existing range and add products into new segments where the market has developed.” PHAM NEWS ENQUIRY No.

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Pump gets smart Pimp up with digital tech the tap water The Smartboost range available from Pump World has been expanded with the addition of the Smartboost 12 Plus. It comes with all the benefits of a standard variable speed pump, but with the added extra of Bluetooth technology. As a digital produc t , the pump comes with an energysaving variable speed control that can be monitored and programmed using a smartphone and connect

app, which works on both Android and iOS devices. The control can also send pump reports via email, making maintenance simpler. Suitable for small domestic and industrial systems, the Smartboost 12 Plus has extended system life and reliability, easy installation as well as high thermal and mechanical performance. It is WRAS approved and is described as quiet-running and efficient. PHAM NEWS ENQUIRY No.

www.pumpworld.co.uk

For customers looking for a way to improve the taste of their tap water, BWT offers a range of drinking water and filter kits that help improve the taste of tap water. There are a number of types available, from simple in-line filters to multiple filters for more demanding situations. Entry-level kits include push fit couplings, usually a separate drinking water tap, and fixing kit for easy installation. There are also kits more suited to higher flow rates or complex filtering issues. PHAM ENQUIRY No.

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bwt-uk.co.uk

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WHAT’S New 73 Extract the bad air with ease Choice of a vortex Water or shredding blade monitor

Designed for hospitals and healthcare facilities, the LinkThru from Cistermiser is a temperature-monitoring platform that helps manage infection control. LinkThru automatically checks the water temperature and flow activity in pipework systems every ten seconds, transmitting the results to a secure cloud application. Users can quickly access the information and take corrective action if needed. This real-time data replaces the need for a labour-intensive monitoring system where estates personnel are required to take frequent manual temperature checks around a building’s system. The information is then used to alert users to high-risk water temperatures, which can be a critical indicator of the potential for growth of water-borne bacteria. ENQUIRY No.

cistermiser.co.uk

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The CMX range of mechanical extract ventilation (MEV) units from Domus Ventilation has been expanded with the launch of the CMX-Multi, a compact and energy efficient centralised MEV for use in apartments and small to medium sized houses. The CMX-Multi extracts indoor pollution and draws moisture-laden air out of wet zones, such as kitchens and bathrooms, depositing it outside to improve indoor air quality and comfort. There is also a second unit, the CMX-Multi-H, which hosts an integral humidistat that identifies changes in humidity and automatically adjusts the air flow of the unit accordingly. The CMXMulti-H comes complete with a run-on timer. At just 125mm in depth,

the CMX-Multi will fit into a standard new-build cupboard, as well as lofts and small ceiling voids. It can be fitted horizontally or vertically. Having three inlets reduces system pressure by serving multiple wet rooms with minimal systems bends and t-pieces. A further aid to installation includes the direct connection of the

spigots to the most common ducting size (204x600mm) flat channel duct. The CMX-Multi has an extremely low SFP down to 0.17W(l/s). The external casing is manufactured from expanded polypropylene, which not only minimises system noise but is also lightweight. PHAM NEWS ENQUIRY No.

domusventilation.co.uk

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Adhesive has sticking power RX is the name of a new ready-mixed tile adhesive range from Dunlop including: RX-1000 (non-slip), RX-2000 (showerproof) and RX-3000 (waterproof). They replace Dunlop’s Non-Slip Wall Tile Adhesive and Waterproof Wall Tile Adhesive. The RX-1000 NonSlip Wall Tile Adhesive is a D1 ceramic wall tile adhesive for kitchens and bathrooms. It is suitable for 300mm2 wall tiles in areas with intermittent wetting.

The RX-2000 Shower-proof Wall Tile Adhesive is a brilliant white ceramic wall tile adhesive for kitchens, bathrooms and showers. RX-3000 Waterproof Wall Tile Adhesive is a high performance D2 ceramic wall tile adhesive that can be used in several wet environments including bathrooms, power showers and wetrooms. ENQUIRY No. www.dunloptrade.com 177

The latest version of the Sanifos lifting station from Saniflo UK now features blade-free Vortex technology. The Sanifos sits below ground outside the building and pumps waste when drainage requirements are too low for the sewer or for a surface mounted pumping station. There are three models – the 110, 250 and 500 – which were originally launched with shredding blades to condense waste and allow it to pass through the discharge pipes. Whilst the blades continue to be a mainstay for many installers, Saniflo has now launched a vortex system for those who prefer bladefree operation. The two larger units can now be specified with Vortex, which allows for a clear passage of 50mm and is appropriate for high flows. With a Vortex version of the Sanifos, there is no need to macerate. It’s a system preferred by some installers who believe it can eliminate clogging issues from prohibited items being flushed away. Whilst both products are equally efficient at discharging waste, it is personal preference which system is chosen. Saniflo says that the unit may appeal to builders looking for a solution to discharge waste from areas without traditional gravity drainage and means that sites that are below mains drains can still be developed. The Sanifos 500 is also now available as a three phase model for industrial applications and is supplied with a Smart Monitoring System, complete with remote alarm unit. www.saniflo.co.uk

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Tight fit makes for Tap with modern Kit for an easy fit hygienic seating conveniences From the makers of the StaTite fi xing system comes Carrara & Matta’s new Push n’Clean range, designed to allow simple attachment and detachment of the seat to pan, ensuring a more hygienic cleaning procedure. The Push n’Clean Silence is equipped with a soundproof ring and cover that, when closed, creates a watertight seal. The vacuum that is created reduces flush noises, boosts flush power and improves overall bathroom hygiene by retaining aerosol water droplets inside the pan. The Back Push Button Professional Take Off range comes with the top-fix StaTite fixing system, which has

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adjustable top hinges and is slow close, scratch resistant, and heat resistant The Sta-Tite fixing system features heavily in the new range, ensuring seats won’t loosen with its ‘no mess’ installation. PHAM NEWS ENQUIRY No.

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New to Leisure Sinks’ comprehensive tap line-up is the Aquaquad monobloc, supplied with flexible tail pipes for fast and simple fitting. Operating at a minimum 0.4 bar and maximum 5.5 bar pressure, it features a quarter-turn handle action for precise flow control. With its contemporary-styled quad spout, the Aquaquad offers customers a modern design and is available in two finishes – chrome and brushed nickel. It comes with a five-year warranty. “At Leisure Sinks, we are always looking at ways to broaden our product range so we can offer greater choice to our merchant customers,” says James Cunningham, Sales Director. “We’re sure the new Aquaquad, with its design appeal and high standard of finish, will prove just as popular as the rest of our tap collection.” www.leisuresinks.co.uk

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The HomeBoost fittings kit from Salamander Pumps is now available as a standalone product. It is an accessory pack for installers fitting the company’s intelligent mains water pump. The kit includes high quality brass connectors and an isolating valve to ensure easy servicing in the future, as well as adapters for connection to either 15 or 22mm pipe. Training Manager Ken Vance says: “These kits are essential for helping to ensure a trouble-free installation. The connectors included in this new pack are specifically designed to

allow the HomeBoost pump to be easily slid out of the installation if needed – something not always available from other connectors on the market. “While most connectors require the installer to splay the pipe to remove the pump, this fittings kit allows the nuts to drop back far enough so the pump slides in and out. With it being a rigid piped and clipped inline installation, normal fittings can be hard to work with compared to the ones supplied in this kit.” PHAM NEWS ENQUIRY No.

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74 DIRECTORY Training & Assessments

Radiators

Controls

BANICO CONTROLS

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MR COMBI

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STEVE WILLIS TRAINING

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Elegance E legance & S Style t yle 2017

Heating Controls

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made m ade in the UK and urope urrope o

APOLLO RADIATORS

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Water Heating & Chilling

HEATING CONTROLS ONLINE

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Safety Products

Advertiser’s Index HYCO

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Training & Assessments

FREE INSTALLER TRAINING

BOOK NOW

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TRAINING@AQUALISA.CO.UK 01959 560042 AQUALISA.CO.UK/TRAINING

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Pictured: Adam (loves installing Aqualisa products) AQUALISA

further your ambitions, telephone 023 8066 8900 for information and application pack.

www.idhee.org.uk The professional body We are not a trade association, and we the the Domestic Heating Engineer. recognised forms of study and achievement. IDHEE

SOUTH WEST PENINSULAR TRAINING LTD

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MIDLANDS GAS ASSESSMENTS

Kamco Ltd

46

18

Kensa Heat Pumps Ltd

24

Advance Appliances Ltd

12

MV Fluids Handling Ltd

Ariston Boilers

25

Navien UK

17 76

17

3

BES Ltd

8

Nest

Bahco Tools

6

Nu-Heat UK Ltd

27

Bathroom Manufacturers Association 48

OFTEC

44

BWT

47

Paladin Radiators

49

CMR Controls Ltd

69

Pegler Yorkshire Group Ltd

56

Plumbase

67

Calor Gas Ltd

2

Carrara & Matta (EMEA Bemis Ltd)

33

Cistermiser Ltd

31

Danfoss Ltd

61

ESi Controls Ltd

64

ELCO Burners

45

Firebird Heating Solutions Ltd

41

Ford Motor Company

7

GasApp Uk

30

Gastec Training

28

Grant Engineering (UK) Ltd

0121 333 3903

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Alpha Heating Innovation

Gledhill Building Products Ltd

Unit 1, Mainstream Way, Nechells, BIRMINGHAM B7 4SN email: mgabrum@tiscali.co.uk www.mgabrum.co.uk Domestic Natural Gas & LPG Changeover, Energy Efficiency and Water Regulations. Un-vented, Part P Electrics, Training & Assessments.

MIDLAND GAS ASSESSMENTS

ATC Semitec

Grundfos Pumps Ltd

1 39 9

The Radiator Company

55

REMS UK Ltd

Insert

Ravenheat Manufacturing Ltd

34

Rettig (UK) Ltd - Myson

51

Riello

43

Sanha UK

16

Stelrad

53

Stiebel Eltron UK Ltd

26

Supplies 4 Heat

54

TPI Europe Ltd

65

Talon

52 68

Harlequin Manufacturing Ltd

13

UK Construction Week

Honeywell Control Systems Ltd

59

Viessmann Ltd

10

Ideal Boilers

63

Warmflow Engineering Co Ltd

36

Ideal Standard International

21

Westco

19

Intatec Ltd

11

Wirquin Ltd

Intergas Heating Ltd

29

Wunda Group plc

John Guest Speedfit Ltd

5

35 14, 15

Xylem Water Solutions UK Ltd

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23

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September 2018

INFORMATION Centre 75 Central Heating Wiring & Controls Book

Central Heating combination boilers fault finding & repair

For years electricians and heating engineers have commented that wiring heating controls is a difficult subject to learn, existing diagrams are not always easy to follow. Mr Combi® Training has developed a fantastic set of easy to follow coloured wiring diagrams for central heating wiring and controls, 2 / 3 port systems, Faults, Frost stats, testing components, everything you need in one handy A5 book.

John Reginald has released his easy to read, easy to understand book that takes the reader through the background and operation of each major component within combi boilers past and present. The comprehensive fault finding logic guides provide professional solutions helping you to achieve professional standards. Priced at £26 this Industry leading book is available from all High Street and Online Book Stores. COPPERJOB

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Please order from www.mrcombi.com or enter the PHAM No.

372

Hultafors Group Acquires Hellberg Safety

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Anglo Nordic launch 60th Birthday Catalogue The new catalogue includes a wider range of gas train products including more options for safety valves, pressure valves, solenoid valves and gas detectors. Anglo Nordic’s team have developed products that improve on industry standards, including their own oil filter that can be serviced safely with more control. They have also managed to lower the cost and increase the reliability of Fire Valve testing via their newly launched Fire Valve Test Box. For a copy of the new catalogue ring Ring 0208 979 0988 Visit www.anglo-nordic.com or enter the PHAM No. ANGLO NORDIC

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373

NEW Snickers Workwear Range Brochure

The Hultafors Group which owns Snickers Workwear, Solid Gear Safety Footwear and Hultafors Tools has acquired Hellberg Safety the specialised supplier of PPE Equipment, including highly advanced hearing protection products, face protection and communication solutions for personal protection. Hultafors now offer an even more extensive range of top quality premium brand products, ideally suited to protect the personal wellbeing and safety of the discerning professional tradesman and woman". For more information on the new Hellberg Safety product range checkout the website www.hellbergsafety.com or enter the PHAM No. HULTAFORS

CIBSE DBSP

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378

There’s superb new clothing styles coming your way to make working in cooler weather so much easier and comfortable – all of them incorporating the very latest in market-leading designs and stretch fabric technology. Delivering superb functionality, comfort, protection, and are equipped for any task at hand. Complimented by Snickers’ Profiling and Embroidery services and the UK’s most extensive range of garment sizes, Snickers’ Workwear System delivers the ultimate solution for men and women. Visit the website at www.snickersworkwear.co.uk or enter the PHAM No. SNICKERS

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Snickers’ Comfort Fabrics For Maximum Mobility In New Stretch Clothing Snickers Workwear is well known for its uncompromising approach to quality and functionality, comfort and durability. With a range of new Trousers, Jackets, Rainwear and Accessories as well as improved ventilation and close quarter mobility it also means that the clothes have a slimmer tailored fit for better all-round looks and protection against snagging. Checkout the website and download a digital catalogue at www.snickersworkwear.co.uk email info@snickersworkwear.co.uk or enter the PHAM No SNICKERS

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377

New Envirogreen Low NOx Brochure from Firebird

BLANCO introduces new sink and complementary tap portfolio Traditional farmhouse style with a modern twist; BLANCO VILLAE ceramic sinks and VICUS® taps are the latest additions to the BLANCO family. The sinks come in three bowl formats and are stain and acid resistant, colour-safe, fully heat resistant and the surface is 100% hygienic. To complement the new ceramic sinks is the VICUS® range of taps. All three models are available in Chrome, Pewter and Brushed Brass with matching soap dispenser. For further information on BLANCO UK, please visit www.blanco.co.uk or enter the PHAM No. BLANCO

MR COMBI

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379

The launch of the new Envirogreen Low NOx boiler range from Firebird follows a three year research and development programme to produce an affordable yet technologically advanced replacement for the traditional yellow-flame boiler. Featuring a Low NOx burner for Firebird by European burner experts’ elco, the new range complies with the stringent limits on flue gas emissions which come into force on September 26th. For further information on the new Envirogreen range and brochure please visit www.firebird.uk.com Email sales@firebird.uk.com or enter the PHAM No FIREBIRD

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380

Viega launches Pre-Wall Technology Brochure

Future-proof your skills with Logic4training’s free guide

Sleek with no leaks for the perfect wetroom

The ranges and products detailed in the brochure allow design freedom and provide solutions to meet the requirements of any bathroom or washroom. With details of the Viega concealed cisterns and flushing technology, the range also includes the height-adjustable Eco Plus products. Also featured are the award winning Visign flush plates, available in a wide variety of finishes, colours and materials, including an ‘invisible’, tiled in option. With electronic, touch free and Bowden cable activation the range provides a high quality, hygienic flushing solution. Visit www.viega.co.uk/prewall-technology or enter the PHAM No.

Logic4training has launched a new free guide, Futureproof Installer, looking at the training courses which could help installers ‘future-proof’ their skills. A comprehensive and free resource, the guide contains everything you need to know about the future of clean energy and is an ideal resource for installers looking to capitalise on the UK’s low-carbon aims by becoming multi-skilled, flexible and ready to take on a challenge the future may present. Download the Guide for FREE For more information, visit: www.logic4training.co.uk or enter the PHAM No.

The Infinity single-fall wetroom tray by Abacus Elements is the only product of its kind on the market where the slopes of the tray former and drain are fully integrated and sealed. This ensures straightforward design installation of a sleek, leak-free, secure wetroom. The competitively-priced Infinity wetroom tray kits are supplied with waterproofing tape and available bespoke or in a variety of sizes covering both left and right-hand installations and backed by a 15-year guarantee. To find out more view the installation videos: Abacus Manufacturing Group You Tube channel visit www.abacus-bathrooms.co.uk or enter the PHAM No.

VIEGA

PLUMBPAL

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381

LOGIC4TRAINING

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382

ABACUS

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383

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