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04 - Company overview 05 - Shareholder structure 06 - Development and growth 08 - Investing in people 09 - Creating value worldwide 10 - Unique capability 10 - Services provided by Glory Technology 10 - Type of Bets Offered 11 - Operational efďŹ ciency and management information 11 - Unique open architecture 12 - Ability to grow 12 - Maximum exibility 12 - Processing powerhouse 12 - Ironclad security 13 - Integrated telecommunications 13 - Enhanced retailing 13 - Clear visibility 13 - Instant ticket management 14 - Integrated turnkey solutions 14 - Inbuilt protection for high security 15 - Features at a glance 16 - Innovating with new games 17 - Trusted with risk management services 18 - IT and telecommunications 19 - Investing in the future
S T N E T N CO
Glory Technology Limited
Glory
80%
OPAP
20%
O I T A R
Key Worldwide headquarters Shareholders Operating countries
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Company overview
OV ERV IEW
Glory Technology Limited is an advanced and rapidly developing company in the information technology sector, specialising in the field of games of chance. The company is internationally recognised for developing and providing fully integrated turnkey solutions to lottery operators and gaming organisations worldwide. The harnessing of effective technology is critical to business success for these organisations. Reliability, security, operational efficiency and real-time management information are key competitive drivers which can lead directly to higher profitability. Glory Technology works in close partnership with these clients, adding significant value by combining state-of-the-art technology with intimate industry experience and the highest levels of commitment. Glory Technology operates globally, with centres of excellence in key locations for software development, hardware manufacturing, integration and rigorous testing. The company’s high calibre people have created an international reputation built on innovative ideas, an unswerving insistence on quality and a strong sense of social responsibility. Glory Technology is a proud member of both international professional lottery associations: the World Lottery Association, and the European State Lotteries and Tot Association.
Shareholder structure
E UR CT RU ST
Glory Worldwide Holdings Ltd is the major shareholder of Glory Technology, holding 80% of the share capital. The remaining 20% was acquired in 2003 by the National Greek Lottery Organization OPAP SA, whose proposal for strategic cooperation was accepted by Glory Worldwide Holdings in return for a consideration of 10 million euros. OPAP SA is listed on the Athens Stock Exchange with a market capitalization of 10 billion euros. Their participation as a strategic shareholder in Glory Technology further strengthens the company’s position, providing additional credibilit y and securit y in the international market. Since 2003, Glory Technology has been successfully supplying integrated turnkey solutions to a subsidiary of OPAP SA.
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Development and growth Glory Technology is committed to the goal of achieving continual and sustainable growth. Since its formation, the company has developed steadily and successfully, applying the highest levels of commitment to address the evolving needs of the market, and creating value both for clients and shareholders.
Successfully exploiting new business opportunities on a global scale by entering viable and lucrative new markets, the company has enhanced shareholder value and secured higher market share. At the same time, Glory Technology has continued to develop its core competencies and create international centres of excellence which reect an innovative management style. The company has also been careful to constantly address the evolving demands of the domestic market, thus maintaining its dominant position.
T N E M P O L E V E D
Fully aware of the profound changes taking place in the global marketplace, Glory Technology has made a series of astute investments and formed strong strategic alliances with international partners. This has enabled the company to establish the UGS system (Universal Game System) as an internationally active platform. UGS is owned 100% by Glory Technology, including all software code.
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W O R G
H T 2004 Following an agreement signed between Glory Technology and public company Multirama SA, Glory Technology successfully completed the installation of the UGS system at the Olympic Lottery of Uzbekistan, with a central system and the first three hundred of a total installation of one thousand UGS terminals.
2005
Development and growth
Glory Technology began the implementation of the first part of an installation of the UGS system for fixed odds numerical games and risk management applications in the UK.
2003 Glory Technology obtained official licensing from the Ministry of Finance in the Republic of Cyprus to install and operate the UGS system in Cyprus – the first company to gain such a license in relation to integrated turnkey solutions for games of chance. This followed an exhaustive selection and approval process which lasted eighteen months and involved many departments of the Ministry of Finance including audit and IT committees. The company began the supply and installation of UGS systems in Cyprus to OPAP GLORY, a subsidiary company of OPAP SA, as part of a signed agreement valid until 2010 with an option for 3 more years. This includes integrated turnkey solutions with a central system and UGS terminals, for games of fixed odds and risk management services.
The company was awarded the Cyprus Export Merit for Services for the year 2004, conferred at a special ceremony by the President of the Republic of Cyprus H.E. Mr Tassos Papadopoulos.
2006 Glory Technology fully launched its services into the UK market with a high-impact and highly acclaimed stand at the Betting Show at the National Exhibition Centre in Birmingham. Glory Technology now has an active installed customer base in Cyprus, Uzbekistan, Republic of Serbia, Republic of Moldova and UK.
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IN VE ST IN G
Investing in people
Talented people provide the backbone which supports the company. Glory Technology invests in high-caliber people and dedicated teams who make the business a continuing success story. Executives work in partnership with key consultants to achieve the essential levels of expertise required to successfully implement the corporate strategy.
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PE O PL E
Glory Technology’s style of management is to take the initiative with new ideas, and aggressively commit to their execution and subsequent implementation of projects. The management team is both entrepreneurial and highly flexible, and able to adapt swiftly to the multiple demands of the sectors in which it operates. An ongoing policy dedicated to the personal development of employees is the driving force behind the company’s international personnel program. This policy, combined with the careful management of staff over the years, has succeeded in nurturing a strong and well-defined corporate culture which is evident in an acute sense of ownership and commitment. This is reflected through the organization’s overall high performance, and the achievement of sustainable growth though aggressively innovative policies.
Glory Technology has a strong sense of social responsibility within all aspects of its organization. Both existing policies and future ambition incorporate industry best practice to ensure the highest ethical standards and integrity of services and products. The company creates a climate of social awareness by raising funds for worthwhile causes, humanitarian purposes and the general prosperity of the community.
Creating value worldwide
G VALUE CREATIN
The need for absolute reliability and security coupled with the power of fully automated electronic transactions are driving major changes in the lottery and gaming industry. Business leaders need rapid, up-to-the-minute information to manage liabilities, seize opportunities and implement decisions quickly. To meet these needs, Glory Technology provides unique, fully integrated turnkey solutions which include terminal software and hardware, game software and central systems based on the UGS platform. The company’s state-of-the-art technology delivers uncompromising performance and security, unrivalled operational efďŹ ciencies, and business-critical management information, on-line and in real time. A highly competitive cost structure ensures attractive pricing and return on investment.
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Unique capability Glory Technology’s cost-competitive service offer, backed by an international track record and combined with the highest levels of technology and software, represents a value proposition which few others can match. By way of illustration, Glory Technology is one of two companies offering integrated turnkey solutions to OPAP SA, the National Greek Lottery Organization. The table below shows the full range of services offered by Glory Technology to OPAP SA.
Services provided by Glory Technology Terminals. Main System (Games). Automated system to deliver the events/odds list to the betting shops on normal A4 printer. Designing and developing existing/new games. Designing existing/new betting slips. Disaster/Recovery centre for immediate recovery from a possible failure of the main system. Company/Shops/Users Administration software. Accounting Report Software. Fixtures and odds administration and preparation software. Real Time Risk Management software. Real Time Actions software. Consultation on Risk management. Back office application for preparation of fixtures and odds. Consultation on odds offers. Teletext service. Web Site. 24 hours Maintenance and Technical Support.
Type of Bets Offered Final Result, Correct Score, Half Time Full Time Result & Under/Over. Number of Goals, To Score/Not To Score. First/Last/Any Goalscorer, Time of First Goal & Scorecast. Formula1 Special Bets.
E U Q I UN
Basketball Special Bets.
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Operational efficiency and management information Glory Technology’s Universal Game System offers many cost-saving advantages over traditional systems. The facility to print personalized coupons in any shop reduces waste, stationery costs, transportation and security services payments. Similarly, rapid and secure online communications between terminals and the central UGS system can save the running costs of old-fashioned fax and Photobet machines. The main advantage of the UGS system is the provision of all the critical information needed for real-time business monitoring – helping operators to maximize profits while minimizing risks. Bets or lottery sales at each location are immediately available and viewable remotely - giving management instant access to data and reporting for better decision-making and rapid response. Liabilities can be seen at a glance – enabling operators to observe bets as they build up, check event popularity and percentage of stake, and enter hypothetical results to view payout. The options are unlimited, and the search combinations endless. Shop management is also easier, with instant and error-free settling of bets. Online shop transactions consolidated into daily or weekly reports provide all the management information needed to run the business effectively, profitably and professionally. UGS also enables operators to offer and change their own odds, special offers and bonuses – with variation between shops so they can do business in the most effective and competitive way.
Unique open architecture The unique open architecture of the UGS platform can integrate a broad spectrum of best-in-class third party software and hardware. This provides clients with the power and flexibility to continuously upgrade their systems, achieving higher performance and control over their entire enterprise. The platform has been developed using the latest development tools such as Java, J2EE and IBM WebSphere, ensuring secure, high-speed, online transactions as well as dynamic adaptability to future technology changes and opportunities. Retailer accounting and applications can be easily integrated, allowing highly modular, flexible solutions to meet varied business practices.
Y C N E I C I F EF
Ability to grow UGS solutions operate on a variety of platforms, independent of limiting hardware and software environments. They can be easily moved to new platforms without costly software modiďŹ cations or system upgrades.
Maximum exibility The UGS platform enables client organisations to interface easily with the technology and infrastructure used by their retailers and outlets, rather than having their options limited by proprietary systems.
Processing powerhouse To meet the critical importance of fast transaction processing and uninterrupted 24-hour availability, the UGS platform uses operating systems that support up to 32 CPUs: more than four times the capacity of other providers.
Ironclad security With ironclad security at point of sale, and additional layers of security and control at the processing and application levels, the UGS system is one of the most secure solutions ever devised.
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Integrated telecommunications New retailers can be brought on-line rapidly and cost-efficiently. Higher bandwidth communications enable faster transaction processing and downloads. New services, applications and devices can be seamlessly integrated.
Enhanced retailing The UGS Retailer Management Application manages the full lifecycle of a lottery retailer, integrating instant ticket and online games in one system for greater management control and data sourcing.
Clear visibility The UGS system gives lottery operators unprecedented visibility of their terminals and inventory, where they can quickly capitalise on short-term ”hot-selling” retailers.
Instant ticket management
AD VA NT AG ES
A fully integrated service provides just-in-time sales and trend analysis, central system administration, retailer management and financial reporting.
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Y G O L O N H C TE
Inbuilt protection for high security
UGS terminals have an array of built-in security and protection features. These include fingerprint security to prevent unauthorized access, a security locking mechanism to prevent access to internal components, secure and monitored user authorization via unique password, and terminal authorization that uniquely identiďŹ es each machine in each shop.
Integrated turnkey solutions The UGS family of terminals are at the very forefront of technological performance and low operating cost. They meet the needs of lotteries, retailers, betting shops and players alike. Supplied as fully integrated, turnkey solutions, all the hardware and software is conďŹ gured to work perfectly together - ready to plug and play. They are fully upgradeable with new game software, third party applications and additional memory.
Every transaction is encrypted before entering the communications network and is decrypted only after being received by the central UGS system. Triple security encryption using 3DES security algorithm protects these communications which are handled outside of any communications protocol or data link, making them far less susceptible to attack. UGS’s Linux operating system is recognised worldwide for its superior security protection. In self-service terminals, an alarm will sound in the event of unauthorised access or tampering. Safe and ruggedly built, they are designed for use in public venues such as shopping centres and supermarkets.
Features at a glance • State-of-the-art technology - modular, flexible, high-performance • Touch screen LCD 12.1” colour panel • Quick and cost-effective printing of personalised coupons • Multimedia displays – link to TV or LCD monitor • Fingerprint security • High speed thermal printer with auto-cut • Dual hard disk for extra system fault tolerance • Smart card reader (read/write) and magnetic card reader • Internal UPS (uninterrupted power supply) protection against power failure • A4 scanner for instant scanning and viewing (OCR mode) • Operating systems: DOS, Windows95/98/2000/XP, Windows NT, OS/2, Unix, Linux • Small overall footprint – saves space • Optimum efficiency of power distribution • Robust, professional design • Security locking mechanism • Cash drawer port • Keyboard • Integral speaker • LCD customer display (back of main screen) • Safety & EMI: US, CUL, FCC, CE, VCCI Class A • Secure VPN connections and communications (radio, satellite, GPRS, ISDN)
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INN OV ATI NG Innovating with new games
• Lotto • Joker
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One of the key factors in sustaining and increasing revenues is the continual development of new and exciting games which meet the needs of national lotteries, retailers, totalizers, betting shops and players alike.
• KINO
The innovative new games developed by Glory Technology are supported by the latest technology and software to make them easily accessible to players through new distribution channels. Continuous and committed research, testing and validation processes ensure that they are engaging and market-driven. Current games categories include:
• Football fixed odds
• Extra 5 • Super 3 • TV Bingo • Chinese Sic-Bo • Sport Prognosis • Totalizer betting • Irish Lotto and 49’s • Instant Lottery tickets • Fixed odds sports betting • Instant Lottery games online • Horse and greyhound racing
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Trusted with risk management services Having gained a reputation for high ethical and customer service standards, Glory Technology is now being entrusted by UK and other international lottery and gaming companies and organizations with the risk management of their operations. From the compilation of odds to online, real-time monitoring tools, the company provides a complete range of risk management services enabling an accurate risk assessment of the liabilities of various odds at multiple scenarios. Glory Technology’s experienced team, efficient software and application of high technology are helping clients to achieve financial success by increasing their market share securely and profitably. Other services include:
Commercial payment solutions
high volume transaction processing at the highest levels of reliability and security
Credit and debit card transactions facilitating transaction processing and new consumer financial services
Remote banking solutions
improving consumer convenience, increasing accessibility, and focusing on value-added services
Electronic bill payment
minimizing late payments and improving cash management
D TE US TR
TELECO MMUN ICATIO NS
IT and telecommunications Glory Technology’s team of IT specialists is focused on the quest to create new products and specialized services which will further strengthen the company’s leading position in the development and application of high technology. In addition, the formation of a number of strategic alliances in the IT sector is further extending expertise in this area.
I.T. AN D
The company’s continuing aim is to use cutting-edge technology to provide highly reputable and effective business support for its clients, as well as providing access to a sophisticated systems bank via innovative channels of distribution. As a valued Internet Service Provider, Glory Technology will progressively expand its offer with highlevel software applications, e-commerce capability including the introduction of hyper mail, and the creation of specialized sites relating to leisure operations.
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Investing in the future The rapidly evolving world of IT and its enormous impact on commercial success means that the choice of technology partner has never been more important for lottery operators and gaming organisations worldwide.
FU TU RE
Glory Technology is building an international reputation for its ability to help these organisations to achieve further success, growth and proďŹ tability, based on its effective client partnerships and deep insight into their strategic and operational needs. The company is passionately committed to adding and increasing value both for clients and shareholders, through the further development of its technological strengths, and continued investment in its global resources.
Corporate Headquarters
Glory Tower, 25 Philippou Street, CY-2363 Ayios Dhometios PO Box 22493 CY-1522, Nicosia, Cyprus. Telephone +357 22792200 Fax +357 22776830