A HUMANISTIC APP At PHI, we know that it’s not enough to get the job done—it’s about getting the job done safely. As one of our core values, safety is embedded throughout our organization. Our teams know that the safety of our people, our passengers and the community is paramount to our flight and business operations, and building and sustaining our industry-leading safety performance requires deliberate actions to reduce exposure to risk. From line-level teams to senior leaders, it’s our collective commitment to safety that shapes our decision-making every day, at every level.
ROBERT BOUILLION Over the last few decades, PHI has introduced several key initiatives to transform our culture and enable continuous improvement of our safety management systems and compliance programs. It’s these practices that have provided our teams with resilience in challenging times. With more than 70 years of experience, our safety culture and management procedures have evolved into a systematic approach where employees are committed, engaged and empowered. Our formal safety management system (SMS) has provided a robust set of policies, practices and procedures to assist us in managing safety-critical activities. Over the years we have realized that those systems that fully recognize and manage human factors are most effective. As a result, and in an effort to create a sustainable path to ensuring that human factors remain at the forefront of PHI’s safety management efforts, we incorporated a fifth pillar into our SMS in 2019: the Human Dimension of Safety. The Human Dimension helps us reinforce a humanistic approach to safety and highlights the influence of the interaction of people, processes and technology on safety performance. Our people are what make the work we do here at PHI possible, so it’s only fitting that we recognize human performance as one of the most critical aspects of safety and outline processes and procedures aimed at strengthening the mental, social and physiological well-being of all employees. This pillar focused on human factors is embedded at the heart of our Safety Management System. Every day, our frontline teams are facing and responsible for managing risks. The Human Dimension of Safety component of our SMS is designed to focus on key elements associated with human factors, taking into consideration the fact that the mental, social and physiological wellbeing of each employee plays a critical role in the effectiveness of our SMS and our resulting safety performance.
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