ABOUT ELITE WINGS
ELITE WINGS MAGAZINE
ISSN 2816-4040
ELITE-WINGS.COM
EDITOR-IN-CHIEF
Abdelmajid Jlioui abdelmajid.jlioui@elite-wings.com
MANAGING PARTNER
Frédéric Morais frederic.morais@elite-wings.com
DIRECTOR CONTENT STRATEGY
Viswanath Tata viswanath.tata@elite-wings.com
EDITORIAL DIRECTOR
Jane Stanbury jane.stanbury@elite-wings.com
SENIOR EDITOR
Mark Lowe mark.lowe@elite-wings.com
CONTACTS
Editorial: editorial@elite-wings.com
General Inquiries: info@elite-wings.com Advertising: ads@elite-wings.com
Elite Wings publishes timely, structured, validated, unbiased, and relevant business aviation intelligence.
Cover Image: MEBAA Show 2022 Edition @MEBAA
ELITE WINGS MAGAZINE (ISSN 2816-4040) IS PUBLISHED BY ELITE WINGS MEDIA INC, MONTREAL, CANADA.
Any information of a technical nature contained in this document may contain inaccuracies and is subject to change and should never be relied upon for operational use.
Copyright © 2024 All rights reserved. Reproduction in whole or in part without permission of Elite Wings Media is strictly prohibited.
CONTENTS MEBAA SHOW 2024 SPECIAL EDITION
The business aviation sector continues to experience significant growth in the Middle East and North Africa regions, fuelled by rising demand for flexible travel solutions and technological advancements. The influx of high-net-worth individuals in the region, its strategic location, investments in infrastructure, and the rising number of business jet movements and deliveries are helping the Middle East maintain its position as one of the fastest-growing markets globally. The MEBAA Show provides the perfect platform to support this growth, offering strategic insights, fostering meaningful connections, and showcasing the latest aircraft, products, and solutions. The 2024 event reaffirms the region’s leadership in the global business aviation landscape and its role as a hub for innovation and excellence.
Elite Wings publishes timely, structured, validated, unbiased, and relevant business aviation intelligence. The Elite Wings business aviation guides aggregate knowledge from industry leaders, shapers, and analysts to deliver relevant information about the current state of the market and its future direction in each segment of our industry. We identify the key points to consider when selecting solutions and identify what to ask, who, and when. Our motivation is to enable readers to make informed decisions when selecting, acquiring, and managing their business aviation strategies and decisions.
THE AIRBUS ACJ350 EXPLORING THE WORLD’S MOST MODERN VIP WIDEBODY
By Viswanath Tata
The ACJ350 is the world's most modern VIP widebody. It is the latest addition to the ACJ family of VIP widebodies, offering state-of-the-art technology to produce the most efficient and cost-effective flight possible. It also delivers ultimate comfort and the range to reach any destination non-stop.
Ultimate Technology: The ACJ350 features the latest state-of-the-art technology.
Advanced materials
The ACJ350 airframe uses over 70% advanced materials such as composites, titanium, and modern aluminum alloys to create a lighter and more cost-efficient aircraft, while increasing resistance to corrosion and reducing maintenance. Indeed, the advanced ACJ350 structure allows to push the first heavy maintenance check and associated downtime to 12 years (instead of 6 on previous generation aircraft).
Airbus has continuously increased the use of advanced and composite materials, with the development of each new aircraft type, eventually culminating with the A350. With the A350 Family, the outcome is a predominantly composite material aircraft (up to 54%), complemented by titanium and advanced metallic alloys.
The extensive use of advanced materials, together with innovative structural engineering, enables the A350 Operating Weight Empty (OWE) to be 20t lighter than the current 777-300ERs that it replaces. The 4-panel design enables long fuselage sections thanks to its industrial simplicity compared to the barrel design.
Cutting-edge aerodynamics
The ACJ350 benefits from cutting-edge aerodynamics that provide a smooth ride and increased efficiency. It’s a revolutionary adaptive wing design – inspired by birds – that morphs while airborne to achieve maximum aerodynamic efficiency by optimizing wing loading, reducing drag and lowering fuel burn. The A350's 64.75m wingspan is designed using nature’s perfect understanding of aerodynamics to maximise lift and reduce drag, further optimising fuel burn and lowering CO2 emissions.
Another wing-design feature is the Variable Camber (VC). The VC allows the flaps to be deflected symmetrically in cruise to optimise the wing profile and better control the longitudinal loads on the wing, thereby optimizing the lift over drag ratio in cruise. The Differential Flaps Settings (DFS), unique to the A350, optimises cruise aerodynamic efficiency and lateral loads through the control of the wing centre of the lift position where inner and outer flaps are deflected differentially.
Both VC and DFS are fully transparent for the pilots and are embedded into the flight control laws. The overall result is an extremely efficient wing that produces more lift with less weight and is capable of advanced load handling performance that helps to reduce the aircraft’s fuel burn and CO2 emissions.
The world's most efficient large aeroengine
The A350 is powered by two Trent XWB turbofan engines that result from a close collaboration between Airbus and Rolls-Royce. The Trent XWB is the world's most efficient large aeroengine, using the best technology and materials while benefiting from over 180 million hours of in-service experience with various Trent versions.
Innovative systems
Like all Airbus aircraft, the ACJ350 embodies advanced features such as the enhanced protection of fly-by-wire controls and time and cost-saving centralized mainte-
nance. In addition, the ACJ350 features as standard, new systems such as an onboard airport navigation system (OANS), like GPS in a car, and a runway overrun prevention system (ROPS), an aid for pilots that helps to prevent runway excursions, especially in challenging weather.
In cruise, the Required Navigation Performance RNP 0.1 helps to optimise routes and approaches, also reducing fuel burn and CO2 emissions. Finally, at descent, the Continuous Descent Approach reduces noise and fuel burn thanks to a non-stepped descent to landing.
Airbus unique commonality is thanks to the Fly-by-wire and Cockpit design. From the ACJ320 to the ACJ350, all Airbus aircraft have been developed following the same fly-by-wire philosophy and similar flight deck layouts. Flight deck commonality benefits include shorter trainings for pilots between different aircraft types, pilots ability to hold more than one type qualification, reduced number of flight crews and higher flight crew productivity.
This cockpit commonality allows pilots to move from one aircraft type to another within short training periods and to handle more than one type qualification to fly different aircraft types at the same time.
The A350 advanced material usage enables local thickness optimisation and weight control (thicker on the top and bottom panels where most of the weight stands, and thinner side panels). This design principle makes the aircraft structure optimised and lighter along the fuselage, contributing to a lower environmental impact.
The A350 embeds the latest cockpit features and avionic systems to enable pilot crews to fly the most eco-efficient operations worldwide. For example, during the take-off phase, the Noise Abatement Departure Procedures on A350s seek to reduce noise over local communities through the use of preferred departure runways and routes, as well as reduced climb thrust settings.
One of the great commonality examples within the Airbus widebody family is with regards the ACJ330 and the ACJ350 cockpit commonality. Airbus has been granted regulatory approval of a Common Type Rating (CTR, difference training course) for ACJ330 and ACJ350, based on handling similarities.
ACJ330 pilots are expected to qualify on the ACJ350 in 8 working days without mandated Full Flight Simulator time. Using the same principle, the A350 pilots can benefit from a reduced Type Rating to be also qualified on ACJ330. For an ACJ320 pilot, it takes only 11 days (vs 25 days for a full type rating).
Ultimate efficiency
Thanks to its pioneering technology across the platform, the ACJ350 delivers 25% lower fuel burn and CO2 vs. previous generation competition. It is also extremely reliable, with 99% operational reliability, so that customers can plan their travels with peace of mind. Altogether, the lower fuel burn, lower maintenance costs, and lower landing and navigation charges lead to a 25% overall reduction in operating costs compared with the previous generation of widebody airliners.
Ultimate comfort
The ACJ350 is the most spacious cabin in Airbus portfolio with up to 308m² of floor space. It also offers the ultimate passenger experience thanks to a lower cabin altitude (6,000 ft maximum), dedicated temperature zones (up to 8 zones), clean & fresh air (all cabin air being exchanged and filtered every 2 minutes). Together with its extremely quiet cabin (the ACJ350 is the quietest twin-engine flying today), it offers a cabin environment designed for ultimate comfort. The cabin space can also be fully customized to customer needs and taste, to become an extension of their home or office in the sky, a spacious government or VIP tool.
The ACJ350 « EasyFit» solution for easier cabin outfitting
Widebodies such as the ACJ350 offer the equivalent of several houses of floorspace, so creating cabins that meet demanding certification rules can be challenging, especially when they are installed within a fuselage made of new materials such as carbon fiber.
Airbus has thus chosen to pre-equip the carbon fiber fuselage of the ACJ350 with hundreds of attachment points, greatly simplifying the work of cabin outfitters. It has also worked extensively with several cabin outfitters to ensure smooth completion for customers.
The ‘EasyFit’ package is composed of various elements facilitating the installation of a VIP cabin, such as:
` A series of multi-directional aluminum brackets allowing high load tie-rod connection of Low / Mid / High - height monuments throughout the LH and RH side fuselage.
` Increased Load capacity of most tie-rods located in the center ceiling area (commonly called “crown” area) throughout the fuselage ceiling area.
` A floor grid covered by High Resistance / Heavy Loads floor panels throughout the cabin floor area.
` Maximum Seat Track provisions throughout the cabin floor area.
` A series of pre-programmed units converting ETHERNET information into an extensive series of ARINC-429 labels most commonly used in the Corporate Jet / VIP industry and System Suppliers.
BIZLINERS QUICK GUIDE
THE MODIFIED AIRLINERS (BIZLINERS) ECOSYSTEM
Bizliners are commercial airliners modified for a lower passenger count usage in business aviation missions. They are mainly used for government transportation including head-of-state (~45% of the market), private including corporate operations (~40%), and charter operations (~15%).
Since most regional and narrow-body ranges are fuel limited at lower payload, OEMs or completion centers will certify Auxiliary Fuel Tanks (ACT) installation on these jets to increase their range capability.
Boeing in collaboration with General Electric launched Boeing Business Jets in 1996 followed by Airbus who entered the market in 1997 with the launch of Airbus Corporate Jets business unit.
Bizliners have a large number of benefits in comparison with purpose-built business jets, notably their large cabin and baggage capability but also some drawbacks in terms of performance, mission capabilities, and versatility.
MODIFIED AIRLINERS
A Lufthansa Technik, Middle East inspired BBJ 777-9 VIP cabin concept
Picture © Lufthansa Technik
COMPLETION CENTERS
In contrast to purpose-built business jets that are delivered ready for operations straight from aircraft OEMs. Bizliners are delivered unpainted, with only a green primer application, hence known as ‘green’. (generally) not painted with only a green primer application. The interior is literally empty and requires design and outfitting at a completion center.
Completion centers often offer customized interior design, engineering, and certification of the interior outfitting and additional modifications such as airstairs, connectivity, in-flight entertainment systems, and even airborne protection systems for government and VVIP aircraft.
Completion centers will also perform the interior installation and final certification. Completion centers also specialise in bizliners in-service maintenance and follow-on cabin retrofits.
INTERIOR DESIGN
Bizliners offer the ultimate customization opportunity for having a jet crafted absolutely down to the last detail in accordance with customers’ needs.
Interior designers will design the optimum cabin through a thorough understanding of client needs, cultural requirements, and expectations. Although most completion centers offer their internal design team, independent interior designers are often hired by customers or completion centers.
These independent interior designers will not only bring their experience in aviation but also from other luxury markets such as yachts, luxury residences, and high-end hotel designs.
COMPLETION MANAGEMENT
Although the completion process may seem complex, customers can rely on completion managers who will work closely with the interior designer and completion center, to transition design intent into a cabin that is comfortable, functional, and reliable, and then oversee the entire outfitting process to ensure that client expectations, budget and quality standards are met.
Green BBJ enroute to outfitting
A Boeing 787 at Greenpoint Technologies, a Safran Company, for interior completion
London-based ALTEA offers bizliners completion management and VVIP interior design
MODIFIED AIRLINERS GUIDE
2024 PURPOSE-BUILT BUSINESS JETS GUIDE
Engine
Engin Model LEAP-1B28
Engin Thrust 29,320 lbf
* 8 Pax, 4 Crew, LRC, NBAA IFR reserves, 7 ACTs
Max
Max
Max
Engine
Max
Max
Cabin Surface 2,616 sq ft
Engine manufacturer Rolls-Royce
Engin
Engin Thrust 72,834 lbf
* 25 Passengers, LRC, NBAA IFR reserves
NARROW BODY AIRLINERS
NARROW BODY AIRLINERS
BOEING | BBJ787-8 WIDE BODY ARILINERS
EXTRA WIDE BODY AIRLINERS
Max Range* 9,945 nm
Max Cruise Speed M 0.90
MTOW 502,500 lbs
Max Fuel Capacity 33,340 USG
Cabin Surface 2,415 sq ft
Engine manufacturer GE | Rolls-Royce
Engin Model GEnx-1B70 | Trent 1000-D
Engin Thrust 70,000 lbf | 70,200 lbf
* 25 Passengers, LRC, NBAA IFR reserves
WIDE BODY AIRLINERS
| ACJ350-1000
Max Range* 9,850 nm
Max Cruise Speed M 0.89
MTOW 696,200 lbs
Max Fuel Capacity 41,210 USG
Cabin Surface 3,315 sq ft
Engine manufacturer Rolls-Royce
Engin Model Trent XWB-97
Engin Thrust 97,000 lbf
* 25 Passengers, LRC, NBAA IFR reserves
BOEING | BBJ787-9
Max Range* 9,485 nm
Max Cruise Speed M 0.90
MTOW 560,000 lbs
Max Fuel Capacity 33,380 USG
Cabin Surface 2,775 sq ft
Engine manufacturer GE | Rolls-Royce
Engin Model GEnx-1B74/75 | Trent 1000-K
Engin Thrust 74,500 lbf | 74,400 lbf
* 25 Passengers, LRC, NBAA IFR reserves
Max Range* 11,645 nm
Max Cruise Speed M 0.89 MTOW 775,000 lbs
Max Fuel Capacity 52,300 USG
Cabin Surface 3,256 sq ft
Engine manufacturer General Electric
Engin Model GE9X-93B1A
Engin Thrust 93,000 lbf
* 25 Passengers, LRC, NBAA IFR reserves
Max Range* 11,100 nm
Max Cruise Speed M 0.89
MTOW 606,200 lbs
Max Fuel Capacity 37,248 USG
Cabin Surface 2,905 sq ft
Engine manufacturer Rolls-Royce
Engin Model Trent XWB-84
Engin Thrust 84,000 lbf
* 25 Passengers, LRC, NBAA IFR reserves
EXTRA WIDE BODY AIRLINERS
| BBJ 777-9
Max Range* 11,000 nm
Max Cruise Speed M 0.89
MTOW 775,000 lbs
Max Fuel Capacity 52,300 USG
Cabin Surface 3,689 sq ft
Engine manufacturer General Electric
Engin Model GE9X-105B1A
Engin Thrust 105,000 lbf
* 25 Passengers, LRC, NBAA IFR reserves
BOMBARDIER GLOBAL 8000 BEHOLD THE WORLD’S FASTEST CIVIL AIRCRAFT
By Viswanath Tata
A new era in business aviation will dawn in 2025, when Bombardier’s Global 8000 aircraft – the first purpose-built business jet to break the sound barrier in testing – is scheduled to enter into service. With a top speed of Mach 0.94, the Global 8000 will be the fastest civil aircraft since the Concorde, and the fastest Canadian-built aircraft in more than five decades.
“This incredible business jet is not only capable of flying 8,000 nautical miles with improved cabin pressure, but it has the fastest top speed of any civil aircraft, including an intercontinental range at an average cruise speed of Mach 0.92,” said Bombardier President and CEO, Eric Martel. “The testing is going fantastic right now, and we are excited about the capabilities we will be offering to our customers.”
The Global 8000 is the ultimate all-in-one private aircraft for up to 19 passengers, blending outstanding performance, the industry’s smoothest ride and an exceptional cabin experience. Evolving from Bombardier’s acclaimed Global 7500 platform, the Global 8000 builds on the proven track record of its predecessor and flies to new heights – com-
bining an industry-leading range of 8,000 nautical miles with a top speed of Mach 0.94 and the healthiest cabin in the business.
Global 8000 passengers will unlock new city pairs such as Dubai-Houston, Singapore-Los Angeles, London-Perth, and many others.
The testing is going fantastic right now, and we are excited about the capabilities we will be offering to our customers
- Eric Martel, Bombardier President and CEO
Designed with wellness in mind
On-board comfort is unsurpassed in the Global 8000, thanks to one of the lowest cabin altitudes in the industry of less than 2,900 feet when cruising at 41,000 feet. Additionally, Bombardier’s Pũr Air and advanced HEPA filter technology ensures the fast fresh air replacement as well as heating and cooling for maximum passenger comfort, while the revolutionary Soleil circadian-based lighting system helps reduce jet lag.
The Global 8000 cabin also boasts thoughtfully-designed amenities, many of them inherited from its sister ship, the award-winning Global 7500. With close to 200 of the latter type now in service, it’s clear the Global 7500 aircraft has successfully raised the bar for performance, reliability and comfort across the business aviation industry. Indeed, the Global 7500 was recently recognized for setting more than 50 speed records in less than 50 weeks, with an average speed for its 10 fastest records clocked at more than 1,000 km/h.
“With every new speed record, the Global 7500 aircraft builds on its well-deserved reputation as the most impressive ultra long-range aircraft in the skies today,” said Jean-Christophe Gallagher, Executive Vice President, Aircraft Sales and Bombardier Defense. “In terms of its
design attributes and unique technological advancements, the Global 7500 aircraft is unmatched for its reliability, productivity and comfort.”
Entered into service in 2018, the Global 7500 is the first to offer four true living spaces equipped with every possible convenience for living and working on board. A full-size kitchen, dedicated crew suite, and the most spacious and comfortable cabin in the industry – including Bombardier’s patented Nuage zero-gravity seat – are just a few reasons why the Global 7500 sits atop the pinnacle of private aviation.
Now, the Global 8000 is building on those accomplishments to usher in a new paradigm in performance. For the pilots lucky enough to sit at the controls of the Global 8000, it will feature an extensive array of powerful automation features and safety technologies, including advanced Runway Overrun Awareness and Alerting System (ROAAS) with dynamic visual indications of predicted stopping point.
The Global 8000 offers additional performance enhancements, including a range of 8,000 nautical miles that will enable customers to fly further than ever before. In a world where time is a precious commodity, passengers
will reach their destinations faster, thanks to the Global 8000’s top speed of Mach 0.94 – the fastest Maximum Mach Operating (MMO) speed of any civil aircraft, let alone business jet. Finally, the Global 8000’s exceptionally comfortable cabin altitude helps passengers arrive feeling rested and refreshed.
Inside, the Global 8000 benefits from a list of notable features inspired by the Global 7500, including the industry’s first 55-inch 4K OLED TV, Bombardier’s L’Opera audio system with adjustable sweet spot technology, Soleil circadian-based cabin lighting system and available sound synchronization feature for an immersive lightshow and more.
The ultimate in passenger comfort is assured with a host of engineered extras, including an available Principal Suite with a full-size bed and stand-up shower in the ensuite bathroom. Cabin control and connectivity are accessed at the touch of a button, through the intuitive NICE Touch cabin management system (CMS) and OLED touch dial –another industry first.
Bombardier reports that components for the Global 8000 aircraft are already in production at its manufacturing facilities in Saint-Laurent (Québec), Red Oak (Texas) and Quérétaro (Mexico).
Retrofit option for the Global 7500
Soon, Global 7500 owners and operators will be able to unlock additional speed, range and enhanced cabin comfort with the purchase of Bombardier’s Global 8000 upgrade package, a retrofit offer that includes a series of specific aircraft performance and comfort upgrades. Purchased enhancements will be performed by Bombardier Service Centres following the Global 8000’s entry into service.
Winning DNA
Inspired by the award-winning Global 7500 aircraft, Bombardier’s Global 8000 jet boasts the fastest speed, longest range, and industry’s healthiest and most luxurious cabin.
Designed to deliver the ultimate in performance and productivity, the Global 8000 stands alone as the bold pioneer of the industry’s supersonic era.
Had enough of empty speed promises? Viasat’s JetXP enhancement program puts experience first, unleashing the full power of our network for business aviation customers. Our expanded capacity, increased network prioritization and uncapped speeds, delivers even more reliable, consistent and snappy Wi-Fi. Anytime. Anywhere.
for Jet ConneX. Expect more than fast. JetXP
2024 PURPOSE-BUILT | BUSINESS JETS GUIDE MANUFACTURERS OFFERING MAP
CIRRUS AIRCRAFT
HQ: Duluth, Minnesota
Founded in 1984
HONDA AIRCRAFT
HQ: Greensboro, North Carolina
Founded in 2006
PILATUS AIRCRAFT
HQ: Stans, Switzerland
Founded in 1939
EMBRAER
HQ: Sao Paulo, Brazil
Founded in 1969
TEXTRON AVIATION
CESSNA
HQ: Wichita, Kansas
Founded in 1927
DASSAULT AVIATION
HQ: Paris, France
Founded in 1929
BOMBARDIER
HQ: Montreal, Canada
Founded in 1942
GULFSTREAM
HQ: Savannah, Georgia
Founded in 1958
AIRBUS CORPORATE JETS
HQ: Toulouse, France
Founded in 1970
BOEING BUSINESS JETS
HQ: Seattle, USA
Founded in 1917
2024 PURPOSE-BUILT | BUSINESS JETS GUIDE MANUFACTURERS OFFERING
Max
Avionic
*Ferry
Max Range* 2165 nm
Max Cruise Speed 451 ktas Takeoff Distance 3,410 ft
Landing Distance 2,940 ft
Max Cruise Altitude 45,000 ft
Avionic Manufacturer Collins Aerospace
Engines manufacturer Williams International
Max passengers 10
Cabin Volume 313 cu.ft
*Ferry mission, LRC, NBAA IFR reserves
Max Range* 2000 nm
Max Cruise Speed 440 KTAS Takeoff Distance 2,930 ft
Landing Distance 2,375 ft
Max Cruise Altitude 45,000 ft
Avionic Manufacturer Honeywell
Engines manufacturer Williams International
Max passengers 11 + 1 Pilot
Cabin Volume 501 ft_
4 Passengers, 1 Pilot, LRC, NBAA IFR reserves
Avionic
Max Range* 2,010 nm
Max Cruise Speed 464 ktas
Takeoff Distance 3,209 ft
Landing Distance 2,212 ft
Max Cruise Altitude 45,000 ft
Avionic Manufacturer Garmin
Engines manufacturer Pratt & Whitney Canada
Max passengers 10 + 1 Pilot
Cabin Volume 324 cu.ft
*5 Occupants, LRC, NBAA IFR reserves
TEXTRON CESSNA
HONDA AIRCRAFT
Max
Avionic
Engines
EMBRAER | Praetor
Midsize
2024 PURPOSE-BUILT BUSINESS JETS GUIDE
2024 PURPOSE-BUILT BUSINESS JETS GUIDE
Max
Max
Avionic
Engines
Avionic
Avionic
Engines
BUSINESS JET
TECHNICAL OVERSIGHT REPRESENTATION BOOSTING BUYERS' EXPERTISE
By Abdelmajid Jlioui
Can you provide an overview of why a customized business jet is so unique?
Private jets make a statement about their owners. The interiors are individually designed and outfitted according to the owners’ preferences and operational requirements. The specification process begins with a meticulous selection from numerous original equipment manufacturer (OEM) offerings such as floorplans, materials, seats, galley, onboard entertainment, lavatories, certification basis, etc. Also, a choice of optional equipment such as avionics upgrades, cabin management systems (CMS), materials upgrades, etc. are considered. Often, customers want to add their unique mark by further customizing beyond what is typically is offered by the OEM. Examples include custom logos, artwork, unique paint schemes, or even buyer furnished equipment that is to be incorporated.
In addition, numerous technological advances are constantly being made, leading to upgraded product offerings such as high-speed onboard connectivity systems, safety enhancements such as synthetic vision systems (SVS), and passenger convenience features such as high-resolution monitors and personal electronics devices (PED) integrated with the CMS.
Finally, with the increased focus on sustainability in aviation, there is a lot of development work being done world-wide on hybrid-electric or all-electric airplanes, use of eco-friendly materials, Sustainable Aviation Fuel (SAF), and composite materials. Who knows what the future holds?
All this is to say that every business jet is unique, leading to a fresh set of challenges when it comes to design, outfitting, testing, certifying, and delivering a high-quality product.
A conversation with Viswanath Tata, Principal of Ganesh Maximus Aviation
Since the OEM is contractually responsible to deliver a quality aircraft within budget and on schedule, why is a third-party completion manager necessary?
Just as a business jet customer would likely never dream of not having a contracts specialist, pilot, or maintenance professional on their team, a 3rd party completion manager should be strongly considered as being their ‘onsite eyes and ears’. This allows for effective customer advocacy for the client interests during the critical completion phase. Extended team members typically also include an independent interior designer and a flight attendant, depending on their interior customization and flight crew operational requirements.
The adage ‘the squeaky wheel gets the grease’ comes to mind when referring to the valuable role a professional completion manager plays when interfacing with the OEM. Simply put, the mere onsite presence of the dedicated completion manager can serve to ensure that the customers’ aircraft receives the necessary attention, while proactively addressing risks before they manifest themselves as issues.
What are some of the challenges to convince customers to retain the services of an independent completions manager?
Several challenges typically exist when discussing the benefits of retaining a completion manager. These include – but are not limited to – professional fees that may not have been budgeted for. Completions managers can help where there’s a lack of understanding of the complexities of the completion process. They can communicate the value-added services in tangible or intangible terms. For example, cost avoidance strategies or higher quality outcomes through professional technical management.
Crucially, an independent completions manager can help educate customers that they 'do not know what they do not know' by providing concrete examples of the importance of proactivity. Furthermore, they can convince internal stakeholders that we are all part of the same team.
Please describe some roles and responsibilities of an aircraft completion manager.
Again, depending on the scope of work and complexity of the individual completion project, as well as the project stage, the services can include, but are not limited to, roles such as ensuring adherence with the terms of the Aircraft Purchase Agreement (APA). First off, a completions
manager can participate in or help review the completion specification. The manager can also play a pivotal role in documentation reviews involving engineering layouts, change orders, quality assurance documents, aircraft manuals, supplier documents, and ground and flight test results. Plus, it is typical for a completions manager to undertake onsite project management coordination with an OEM on a weekly (or daily) basis.
Their role can also include inspection of monuments, components and systems at critical stages of the aircraft build, as well as providing strategic guidance based on prior experience. Additionally, a completions manager usually participates in all final delivery and acceptance activities and ensures that the finished aircraft complies with all contractual requirements, customer expectations, and is airworthy.
Can you elaborate on the optimum strategic approach to these projects? How can a customer or OEM decide if the completion manager is likely to be a friend or foe?
There are three teams involved, i.e. customer, OEM and third-party completion manager. It is vital to emphasize that a professional approach based on a ‘win-win’ outcome be adopted. In other words, this is not to be viewed as a ‘zero sum’ game.
Paint inspection on a Challenger 3500
I have seen many completion projects go astray because no dedicated independent completion manager was assigned or the completion manager did not have the requisite technical experience. I have seen instances where – in absence of a dedicated manager – the relationship with the OEM was unnecessarily adversarial for no apparent reason or 'over-promises' were made, leading to under-performance.
Without a dedicated independent completion manager there is a risk of ineffective project management where 'firefighting' tactical approaches are adopted. There can also be a risk of operations falling outside of agreed upon NDAs or confidentiality agreements. A project may go sideways because creative yet non-sensical solutions to ill-defined problems are implemented, due to a lack of fundamental understanding of the APA, specifications or customer requirements.
Other issues can include unqualified managers making misleading statements 'on behalf of the customer,' either unintentionally or for other unspecified reasons. Lastly and sadly, people sometimes behave unprofessionally or unethically.
The bottom line is that a professional completion manager can be either a friend or foe, depending on how they score against the observations listed above. It is also important to note that there may be a delicate balance between quality, schedule and budget when decisions on critical
issues are made. These should be made with the right stakeholders, with the ‘safety first’ principle in mind.
As marketing approaches to attract clients are closely orchestrated, it may be difficult to differentiate between different companies or individuals offering these services. It is therefore highly recommended to seek referrals from the 3rd party completion managers’ previous clients and do a proper internal due diligence before deciding on the ‘friend or foe’ question.
What are some of the technical skills necessary to be an effective completions manager?
A completions manger should possess a deep understanding of the completion process from tip-to-tail, so to speak. Experience with multiple projects, preferably at an OEM, is highly desirable. Technical skills include a clear understanding of engineering, airworthiness, completion specifications, interior design, green aircraft systems, cabin systems, ground and flight testing, and OEM documents, amongst others.
From a holistic perspective, one should ideally be very knowledgeable about what I refer to as the 4P model, i.e. (1) Processes – internal to the OEM and on the customer side (2) Product – the aircraft itself at both the micro and macro level (3) People – organizational structure, i.e. who are the key people and what are their roles & responsibilities. Who is on the escalation path for key issues, etc. (4) Politics – necessary to be aware but not get directly involved.
With a comprehensive technical background and adoption of the 4P model, it becomes easier to manage perceptions, priorities, progress, and people in a proactive manner…. I could not resist.
How are project management principles used during a project?
Project management principles and processes must be employed to obtain a desirable outcome. For example, at Ganesh Maximus Aviation, we produce weekly status reports and action log tracking. We have a continuous flow of information via email, text messages, pictures and so on. Our critical path schedule management ensures efficient operations. We use customized inspection checklists during the delivery phase and engage in proactive communication and mitigation planning for foreseen risks. Onboarding of additional specialist resources, as required, adds a key layer of efficiency.
What does project success look like?
Success, like beauty, is ‘in the eyes of the beholder’.
Personally, I do not measure success by how many customer observations or aircraft snags were found during the delivery phase. In fact, the opposite is true. Too many snags are indicative of insufficient due diligence during the completion build phase. Changing perceptions and/or excessive subjectiveness may also be factors during the delivery, and these must be delicately addressed.
Open and transparent communication, teamwork, professionalism, and focus on the task at hand are likely sufficient to ensure that all stakeholders are smiling at the end of the project. That is perhaps the real measure of success.
Another adage that I personally adopt is ‘success is silent, failure is loud’. Therefore, a smooth and drama free delivery is the desired outcome.
Lastly, can you give us a few examples of interesting case studies on your past projects?
I recall one project that I was involved in many years ago on a Global Express platform. The customer was from the USA and worked in the Finance industry. Even though the aircraft was successfully delivered, when it went into service the client was deeply annoyed that the satellite communication (SATCOM) system to access the Internet through onboard Wi-Fi did not work as fast as he expected throughout the flight. This was during the time period that Swift Broadband service was the benchmark in the industry. Given that he used the aircraft to conduct business and could not afford to be ‘offline’ for even a minute at the risk of losing a major deal, he insisted that he be the only user to have access to the Internet. Since he was the CEO, none of the other passengers complained.
On a Challenger 300 project in the mid 2000’s, the owner who was scheduled to come for the delivery suddenly had to cancel their trip due to urgent business matters. At risk of not being able to fulfill their contractual obligations per APA, I was asked whether I would mind being granted the power of attorney (POA) to formally accept the aircraft from a commercial perspective. As a technical person, I had zero idea what this entailed but found out in record time. It was another successful delivery.
Finally, while on the last day of delivering a Global 5000 to a Middle East client, the CEO suddenly changed his mind regarding the aircraft paint scheme. The corporate logo, which had been previously specified and embodied on the aircraft properly, was now the subject of intense scrutiny because of security concerns while the aircraft was scheduled to fly in certain unstable regions of the world. Since the aircraft was formally accepted and was to be put into service as soon as possible, this issue could have turned out very badly. The OEM realized the gravity of the situation and gladly arranged for the aircraft to be delivered on time, with a dedicated team of paint specialists deployed to remove the logo in-situ when the aircraft landed at the customer base. This is a great testament to the saying that ‘doing things right’ is not the same as ‘doing the right thing’.
About Ganesh Maximus Aviation
Ganesh Maximus Aviation is a Montreal, Canada based independent organization providing various on-site representation services to business jet customers. With over 15 years of experience and numerous bespoke aircraft successfully delivered to clients all around the world, we are pleased to wok with your team to see your dreams become reality by ‘Removing Obstacles to Flight…. with Passion’
For once, having a shorter runway is better for business.
2024 PRE-OWNED GUIDE BUSINESS JETS OFFERING TIMELINE
2024 PRE-OWNED GUIDE BUSINESS JETS OFFERING TIMELINE
2024 PRE-OWNED GUIDE
CORPORATE HELICOPTERS
QUICK GUIDE
TURBINE POWERED HELICOPTER CATEGORIES
LIGHT MTOW < 7,000 lbs
With their large mission versatility and efficiency, Light helicopters are the most popular helicopters in the civil market. The Light category is divided into two sub-categories: single and twin-engine.
The primary differences between single and twin-engine helicopters lie in their power and speed capabilities. Twin-engine helicopters provide greater overall power and speed when compared to their single-engine counterparts. The engine redundancy is especially valuable when flying over water, densely populated areas, or inhospitable terrains.
INTERMEDIATE
7,000 lbs < MTOW < 10,000 lbs
The Intermediate category combines light helicopter versatility with increased cabin size and range capabilities making them perfect for a large number of missions ranging from Emergency Medical Services to Search & Rescue and offshore operations.
MEDIUM & SUPER-MEDIUM
Developed primarily to support the offshore oil and gas industry, the Medium and Super-Medium category helicopters have proven very popular in corporate transportation applications as their large and unobstructed cabins can embody the hallmarks of elegance, style, and sophistication. These helicopters can often be equipped with state-of-the-art telecommunications and entertainment systems, dedicated workspaces, and refreshment and stowage areas.
Designed primarily for the long-range offshore oil and gas market, Heavy helicopters are very popular in the VVIP market for government officials and head-of-state transportation.
LEONARDO
LEONARDO
2024 PURPOSE-BUILT BUSINESS JETS GUIDE
Number
Max
LEONARDO
LEONARDO
LEONARDO
2024 BUSINESS AVIATION CONNECTIVITY GUIDE
(ATG) NETWORKS
SATCOM LOW EARTH ORBIT (LEO) NETWORKS
THE PATH TO NET-ZERO BUSINESS AVIATION SOLUTIONS GUIDE
CARBON FOOTPRINT ASSESSMENT
A sustainability program requires first a solid assessment of the operation’s carbon footprint. It is better to report total gallons of fuel used rather than simply report aircraft hours flown to maximize integrity.
CARBON OFFSETTING PROGRAMS
Offsets are generated through carbon credits from projects that reduce or avoid carbon emissions, such as reforestation projects and renewable energy initiatives.
Project examples include helping make the transition from fossil-based power generation to renewable sources and projects like the protection of existing forests or starting new ones.
SUSTAINABLE AVIATION FUEL (SAF)
Sustainable Aviation Fuel, SAF - is any next-generation aviation fuel made from 100% approved sustainable sources such as used cooking oil, organic waste, residue raw materials, forestry or agriculture waste...etc
Through its production life cycle, SAF highly reduces greenhouse gas (GHG) emissions compared to fossil fuel and can be used as a direct replacement (drop-in) for fossil jet fuel as it is chemically similar. SAF has the potential to reduce net CO2 lifecycle emissions by more than 80% compared to the conventional jet fuel production life cycle. The current issues with SAF is its higher pricing, the limited availability and logistical challenges. That can be solved through Book-and-Claim solutions as they effectively transfer sustainability claims to final customers.
AIRCRAFT EFFICIENCY
Newer generation, more efficient aircraft can make a large contribution to reducing carbon and non-carbon emissions together with the reduction in the noise footprint. Over time the improvement rate in business jet engines Specific Fuel Consumption (SFC) average roughly 1% per year.
In addition to aircraft manufacturers continuous aircraft improvement program, third party solutions exist to improve aircraft performance and operational efficiency such as in-service retrofit winglets.
ELECTRIFICATION & HYDROGEN
Sustainable aviation fuels play a major role in the decarbonization of aviation, especially when it comes to long-range missions. Air transport electrification (eg eVTOLs, eCommuter) currently support short range flights.
Electrical power and propulsion systems will lead the way for Advanced Air Mobility (AAM), enabling silent short and vertical take-off and landing capabilities while lowering emissions and reducing fuel consumption. Hybrid and hydrogen propulsion systems are looking promising for future medium range missions.
Discussing Challenges, Exploring Opportunities
