ANNUAL IMPACT REPORT 2018/2019
2018/2019
INTRODUCTION On behalf of PKAVS Board, I am proud to introduce an overview of the diverse and vital work we have performed throughout Perth & Kinross during 2018/2019. The hard work of our talented staff and volunteers continues to astound; they repeatedly go the extra mile to ensure that the quality of life of local people is continuously improved. Everyday life can be difficult, and we can all need a little extra support. With changing financial, social, and political environments, the problems people are facing are becoming intensified. This is when PKAVS can offer varied and valuable support, help that not only improves peoples’ wellbeing but is friendly and person-centred. Over 2019/2020, we have new and exciting projects planned that will increasingly support the people and communities of Perth & Kinross, but we will also work to consolidate our current services, ensuring they make the biggest impact possible. It goes without saying that we could not do what we do without our talented and dedicated staff and committed and enthusiastic volunteers, they are the backbone of PKAVS. We would also like to thank our partners, funders, and supporters who allow us to continue our vital work, we are incredibly grateful for their involvement and contributions.
WELCOME
I hope that you enjoy reading about our work over the past year and would like to, once again, thank all who made this possible.
Andy Chan PKAVS Chairperson
2018/2019
FOREWORD As a charity working with people and communities who experience diverse challenges, we must be able to adapt and grow to best help those seeking our support. The past year has seen us not only significantly expand our services to address growing needs, but also review areas of our work to make sure they are best meeting the needs of our beneficiaries throughout Perth & Kinross. One of the highlights of our year has been opening the first ever dedicated carers centre in Perth & Kinross. PKAVS Carers Centre is already providing vital support, including opportunities for carers of all ages to meet with experienced Support Workers, a Day Centre in which the ‘cared for’ can spend the day enjoying stimulating and engaging activities while carers get a well-earned break, and facilities for young carers to relax and spend time with others their age, gaining valuable respite from their caring role. As a key part of the Carers Centre, our Carers Telephone Support Service is continuing to expand; after being in operation for only 18-months, 206 carers are now registered to receive regular calls with one of our friendly support workers, who are already making over 380 calls every month. Working alongside Perth & Kinross Council, we have been able to expand the services that we deliver to young carers. In memory of the late Councillor Barbara Vaughan, a champion of young carers, we have created a dedicated space for the roughly 350 young carers supported by PKAVS. The room offers a fun, relaxing, and constructive environment for the young people to gain respite from their caring roles, with facilities for homework and educational play activities. Additionally, we have developed a project for young carers that offers extra educational support to help with achievement and engagement at school. This support is person-centred, engaging, understanding, and is suited to their often-demanding lives.
A period of review has allowed us to look at our Third Sector Interface function and redesign the service alongside the Scottish Government’s new framework for TSI’s. With a focus on providing positive outcomes and impact for Third Sector beneficiaries, key themes for our Partnership & Engagement work going forward will be ensuring that we are a source of knowledge for the Third Sector, acting as a voice for the Third Sector, capacity building, and creating valuable connections. Another significant area of review over the past year has been the services we provide to minority ethnic communities. We have moved away from services targeted at separate ethnic minority groups to an integration focussed model, where minority communities will be helped to seek support and come together to learn, develop, and build their capacity to grow and thrive, across inclusive programmes, including Education & Employment, Housing & Income, and Health & Families. Within our Mental Health & Wellbeing Hub, a highlight was the planning and performance of our first ever pantomime. The evening saw an audience of over 180 enjoy a wonderful show which showcased the many talents of the clients, helping them to overcome anxieties and, through peersupport, build their skills and self-confidence. We are confident that the changes we have made to address a growing need for our services and the changing environment in which we work will lead to many more positive outcomes for local people and their communities. PKAVS is here to give people that little bit of help in their lives when they need it most, we are very happy to be able to do this more and more throughout Perth & Kinross.
Paul Graham PKAVS Chief Executive
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PKAVS’ YEAR THROUGHOUT PERTH & KINROOS
EMPLOYER OF THE YEAR 2018
Complimentary Therapies
Drop-in Clinic
PITLOCH
ABERFELDY
AT PERTH & KINROSS CHAMBER OF COMMERCE STAR AWARDS
Rural Outreach Surgeries
A DISABILITY CONFIDENT EMPLOYER
TOP THIRD SECTOR EMPLOYER FOR 2019
AT SCOTLAND’S TOP EMPLOYERS FAMILY FRIENDLY WORKING AWARDS
160 PEOPLE ATTENDED OUR ANNUAL CHARITY BALL, COMING TOGETHER TO CELEBRATE THE DIFFERENCE WE HAVE MADE THROUGHOUT PERTH & KINROSS
FINALIST
IN THE CHAMBER OF COMMERCE STAR AWARDS 2018 COMMITMENT TO THE COMMUNITY CATEGORY IN OCTOBER 2018, HRH, THE PRINCESS ROYAL, VISITED PKAVS AND MET WITH OUR SERVICE USERS, STAFF, AND VOLUNTEERS
COMMITMENT TO PROTECTING OUR BENEFICIARIES
IN 2018, WE DEVELOPED OUR SAFEGUARDING HANDBOOK THAT HAS RECEIVED RECOGNITION THROUGHOUT PERTH & KINROSS AND NATIONALLY
A85
Complimentary Therapies Rural Outreach Surgeries
CRIEFF
Drop
A84
Comp Thera
Rural Outreach HRY Surgeries Blairgowrie Day Services
A9
BLAIRGOWRIE
DUNKELD
A90
Wisecraft Rural Outreach Surgeries PKAVS Carers A9 Centre Walled Garden The Gateway
p-in Clinic
A92
PERTH Shopmobility
A91
A9
plimentary apies
OVER 2018/2019, WE SPENT OVER £2,300,000 SUPPORTING PEOPLE AND COMMUNITIES THROUGHOUT PERTH & KINROSS
Charity Shop
A85
M90
A91 A92
£2,300,000
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PERMANENT LOCATIONS
WE OPERATE FROM 7 PERMANENT LOCATIONS ACROSS PERTH & KINROSS PROVIDING OUR DIVERSE AND VALUABLE SERVICES
OVER
22,620 HOURS OVER THE YEAR, 127 ACTIVE VOLUNTEERS PROVIDED OVER 22,620 HOURS OF VOLUNTEERING TIME TO HELP SUPPORT PERTH & KINROSS
Rural Outreach KINROSS Surgeries
WITH A STAFF OF ALMOST 80, WE ARE ABLE TO IMPROVE THE QUALITY OF LIFE OF THOUSANDS OF PEOPLE EVERY YEAR
1,670 REFERRALS OUR MULTIPLE LOCATIONS WELCOMED OVER 43,000 VISITORS DURING 2018/2019
OVER 2018/2019, WE HAVE RECEIVED 1,670 REFERRALS, AN INCREASE OF 10% ON THE PREVIOUS YEAR
3,110 FOLLOWERS 3,110 PEOPLE FOLLOW US ON FACEBOOK, ALLOWING US TO KEEP THEM UP TO DATE ABOUT THE SUPPORT WE CAN OFFER
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CARING FOR CARERS
CARING FOR CARERS
NEW OPPORTUNITIES 2018/2019 has been a year of growth and diversification for PKAVS Carers Hub. After discussions with Perth & Kinross Council, we took over the former Lewis Place Day Centre and embarked on the conception of a dedicated Carers Centre for the unpaid carers of Perth & Kinross. With rooms for one-toone and group support meetings, the ability to increase user numbers of our Day Centre, opportunities to offer beauty treatments, space to increase the number of complimentary therapies offered, and much more, the Centre will be a fantastic location to provide high quality services that improve the lives of thousands of vital unpaid carers throughout Perth and Kinross. PKAVS Carers Centre has also given us the opportunity to, in conjunction with Perth & Kinross Council, open a new Young Carers Den.
YOUNG CARERS
OUTSIDE PKAVS NEW CARERS CENTRE
Dedicated to the late Councillor Barbara Vaughan, a champion of young carers, the space will be a place where young carers can relax, socialise, have fun, and take a well-earned break from their caring role. The year ahead will see us deliver more innovative services, further establish current projects, and work to increasingly understand and address the needs of unpaid carers across Perth & Kinross. By continuing to work in partnership and by involving carers in service design we will be able to give carers the best support possible, allowing them to manage their caring role effectively, improve their quality of life, and enjoy a life outside of caring.
PKAVS CHIEF EXECUTIVE AND CARERS HUB MANAGER WELCOMING COUNCILLOR CAROLINE SHIERS AND MURDO FRASER, MSP PKAVS CARERS CENTRE, PERTH
CARERS BEING SIGNPOSTED TO IMPORTANT SERVICES
313% RISE
YOUNG ADULT CARERS BENEFITED FROM ONE-TO-ONE SESSIONS
201
YOUNG CARERS REFERRALS HAVE GROWN
BY 25%
195 CARERS RECEIVED FUNDING TOWARDS A BREAK OF THEIR CHOICE
DURING 2018/2019 HOW WE
MADE A DIFFERENCE ADULT CARERS
In 2018/2019, we have supported increasing numbers of unpaid carers, receiving 583 referrals, 95% more than received two-years ago. The number of active carers we are supporting has risen by 49% in the last two-years and is now sitting at 1,313. In the last year alone, we have seen a 110% increase in requests for information and advice to 9,134 and a 313% jump in carers being signposted to other important services. 234 respite breaks have been arranged, an increase on the 203 in 2017/2018 - these are invaluable person-centred breaks that give the carer time away from their caring role. Newly developed in November 2018, our SDS (Self Directed Support) Service has already supported 52 Carers on a one-toone basis through discussions, the identification of outcomes, and guidance on support pathways.
YOUNG ADULT CARERS
YOUNG CARERS
43 young adult carers have been matched with valuable respite while 78 have taken part in trips away boosting social connections and confidence.
Weekly respite group numbers are growing with over 250 young carers now regularly attending, offering them opportunities to bond with and learn from their peers, have fun, and take a break from their caring role.
Throughout the year, over 200 carers aged between 16 and 25, who are going through an important transition period in their lives, have benefited from 201 one-to-one sessions where they have had the opportunity to talk about their unique caring roles and evolving life circumstances.
DAY CENTRES
This year, while focusing on a whole person, holistic approach, the number of places at our Day Centres in Perth and Blairgworie has increased by 10% to 4,997. Our Day Centres offer the ‘cared for’ a vital service, providing much needed social integration with an emphasis on their individual wellbeing, while providing valuable respite for their carer.
As with the Adult Carers Service, there has been a large increase in the numbers of young carers receiving support. Referrals have grown by 25% on the previous year and there has been a 36% increase in the number of carers receiving support.
Over the year, Young Carers Support Workers have accompanied young carers to 118 professional meetings, advocating for the child and helping them to receive the support that is important to them.
RESPITALITY
Across 2018/2019, through the Time4Me Fund, 195 carers have received funding towards a break of their choice. Carers are encouraged to think creatively about what a break would mean to them and how it would benefit them in their caring role.
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IN 2018/2019 WHAT WE ARE
IN 2018/2019 OUR
REALLY PROUD OF
Our Telephone Support Service for carers is now in its second year and is proving to be a huge success with increasing numbers of calls made, carers supported, and positive outcomes achieved. 206 carers registered to receive regular calls in the first 12-months of the service, with the two telephone support workers now making, on average, 380 calls per month.
CARING FOR CARERS
A priority across our services supporting carers is to identify the ‘hidden carers’, those who do not recognise themselves as carers or who might not realise that there is support available and so do not seek it. The service has made a push to recognise these ‘hidden carers’, particularly in rural areas and from ethnic minority communities including South Asian, Chinese, Eastern European, and the Traveller communities. The new support has given them increased resilience in their caring role and contributes to our aim of supporting all unpaid carers throughout Perth & Kinross. It is well recognised that after the death of the cared for, the carers role does not stop straight away. Carers will often see caring as a way of life and as well as mourning they will need to adapt to their new way of living. To help support bereaved carers we launched ‘The Bridge Project’, a unique initiative that gives the carer opportunity to meet with other unpaid carers who understand and have been in a similar situation. Our new Self Directed Support (SDS) Service’s dedicated support worker has been working hard to raise awareness of the valuable service on offer and the support that can be provided to both carers and professionals. By attending relevant meetings and working groups, they have been able to ensure that SDS is always on the agenda and that PKAVS is kept up to date with all local procedures and pathways.
DIRECT IMPACT
A new digital service, Mind Of My Own, helps children and young people express themselves and communicate with professionals in their lives, making sure each and every one of them is heard. Mind Of My Own helps young people to communicate what’s important to them. We believe that young people should be able to participate fully in their care, and it should be easy for them to speak up anytime they want. By embracing the SHANARRI indicators, young carers have been able to enjoy a structured, yet fun, break from their caring role with respite groups now including staying safe online talks, practical healthy eating sessions, cultural awareness learning, and gardening. Our Young Adult Carers service has been working in partnership with Realise Your Potential, a community interest company based in Dumfriesshire. Throughout the year, they have worked with young adult carers on a self-management programme called Quest. Two residential trips provided the carers with time to focus on themselves, recognise their strengths, and think about their futures. Additionally, four carers completed their SQA Employability Award as part of the programme.
Through the encouragement and support of PKAVS Telephone Support Service and the hard work of our Respitality Service, we would like to share the recent experiences of two carers. The first carer, who had received £250 for craft activities, called spontaneously to say that, “She had never been shown so much kindness in all her life”. She couldn’t praise the workers enough for the support she receives from the Telephone Service and was incredibly grateful for the funding she was given. She planned to make gift bags for the funding panel as a thank you and is going to donate sweetie gift boxes to PKAVS Day Centre for their next raffle. The second carer received £250 to allow her to go out for regular breakfasts and lunches while she received respite from her caring role. She called to say, “I don’t think the panel realise just how much this funding means to me. The opportunity to treat myself regularly, fitting it in with caring for my mum. Not having to worry about money means that I can take time out to relax and focus on myself even if it is just for an hour a week.”
Over the year, carers accessing the Complimentary Therapies Service have benefited from over 650 hours of relaxation including reiki, facial massage, Indian head massage, reflexology, and aromatherapy massage.
THIS SERVICE IS JUST AMAZING! I LOVE GOING FOR TREATMENTS BUT COULDN’T AFFORD OR JUSTIFY TAKING THE TIME FOR MYSELF. THESE VOUCHERS FELT LIKE A GIFT AND SO I USE THEM. THE TREATMENT IS AMAZING, I SUFFER BAD ANXIETY, BUT THE THERAPIST WAS JUST LOVELY AND ACTUALLY GOT ME TO RELAX FOR AN HOUR WHICH CAN ONLY BE A GOOD THING.
JO AND MARY
CARERS TELEPHONE SUPPORT SERVICE
CARING FOR CARERS
AS A CARER, EVERY DAY IS BUSY AND I FEEL I HAVE NO TIME FOR MYSELF OR WITH MY HUSBAND. THIS WAS SUCH A LOVELY TREAT WE FELT VERY SPOILT. WE CANNOT THANK PKAVS RESPITALITY ENOUGH! LOOKING TO
THE FUTURE We would like to be able to deliver increasing support to young carers in rural locations, particularly Crieff. To achieve this, we plan to engage with the local communities of Crieff and surrounding areas, with the schools, social work teams, and other Third Sector agencies to ensure appropriate referrals are made. We have been commissioned to develop a service for Young Carers who require extra educational support to help with achievement and engagement within schools. The EASyc (Education Attainment Service for young carers) will be developed throughout 2019/2020 to provide educational support for those young carers referred in. The service will be open to all young carers aged 5-18 years old who meet the criteria, and will be supported by tutors who will develop person-centred approaches to learning while understanding the unique needs of young carers.
Centre, there is an opportunity to expand the services offered to include personal care and a wider range of activities. With specialised room fittings and equipment, individuals with more complex needs will be able to attend and benefit from the high quality of services and care offered.
CASE STUDY
A gentleman phoned asking for support on behalf of his wife as she was not comfortable speaking on the phone because of her mental health. A Carers Support Worker visited the couple and identified multiple opportunities that could be put in place to support them, such as an occupational therapy assessment for Mr. Dunbar, the cared for, a respite break for the Mrs. Dunbar, and access to complementary therapies. Additionally, a funding application was submitted resulting in a short break for the couple meaning they could get away and spend valuable time with other couples. Through the advice and support given by the Support Worker and others, the couples’ quality of life improved and the caring role was significantly easier to manage.
Our new SDS Service will be highly promoted to build strong relationships with local and national partners. By raising awareness and offering a service that provides many positive outcomes, as many carers as possible within Perth and Kinross will be able to benefit and have their quality of lives improved.
Following the great success of our Telephone Support Service, the year ahead will see us looking to remove the cared for over 65 age restriction so that all carers will be able to receive valuable support. To address growing demand, and to offer carers more flexibility, it is planned to extend the operating hours of the service into evenings. With the Perth Day Centre service located in the new Carers
CARERS CEILIDH
CARERS WEEK CELEBRATIONS
A YOUNG CARER SUPPORTED BY PKAVS
YOUNG CARERS AWARENESS DAY, 2019
8
IMPROVING MENTAL HEALTH & WELLBEING
98 NEW
REFERRALS
78
15% I N C R E AS E
INFORMATION AND AWARENESS EVENTS HELD AT SCHOOLS
187
NEW SOCIAL CONNECTIONS
DURING 2018/2019 HOW WE
MADE A DIFFERENCE Throughout the year, 110 clients have been supported by the skilled staff at The Walled Garden and Wisecraft through client-led recovery plans. 98 new referrals have been received, a 15% increase on the previous year, partly achieved by holding 78 information and awareness raising events in schools, within the NHS, and with other local groups and organisations. Over 2018/2019, clients have independently, or with support, developed 187 new social connections which have included attending courses, events, or groups out with of the service.
The team have developed 153 working partnerships over the year including Perth Health and Wellbeing Group, the RSPB, March into Pitlochry, Perth & Kinross Heritage Trust, and Perth Horticultural Society. The service has had 36 volunteers assist their programmes throughout the year, as well as offering varied and hands on opportunities for work experience and university placement students, all contributing to increased skills and employability, able future practitioners, and good working practice.
IT’S SO MUCH BETTER COMING TO WISECRAFT THAN JUST BEING AT HOME, IT’S REALLY GOOD TO CONTRIBUTE IN A TEAM SETTING.
IT’S NICE TO COME HERE AND HAVE SOMEONE TO LISTEN TO YOU AND HELP YOU THROUGH YOUR PROBLEMS.
IN 2018/2019 WHAT WE ARE
REALLY PROUD OF In December, the clients and staff staged their first ever pantomime, Snow White & The Magnificent Seven, on the Yellow Brick Road to Recovery. Involving 14 clients and six members of staff, plus many supporting behind the scenes, clients were helped to overcome anxieties and structured reflection aided self-confidence building. Over 180 people attended the showing and all involved received great praise. We have been awarded National Lottery Young Start funding which will secure a Recovery and Development Officer (Young People) post for the next three-years. Following client feedback, our Healthy Lifestyle Activity Engagement Worker delivered a week of workshops that focussed on aspects of physical health, exercise, and nutrition. Healthy living is an important focus of our recovery programme as so many aspects are proven to be positive factors in good mental health.
We plan and deliver our services by listening to and involving clients. We hold client focus groups every eight weeks and we also delivered a series of structured workshops to discuss topics around mental health, disability and stigma, what recovery means, discrimination, and other issues which may affect clients in their everyday lives. Clients were able to share their thoughts verbally, on film, or in written form, and interactive activities were facilitated which encouraged involvement and contribution. We have continued to embrace partnerships with wider community projects including Perth Museum, Perth Theatre, and The Creative Pipeline. The Creative Pipeline, delivered by CulturePK, is a new and exciting programme designed to encourage young people to explore a career within the creative industries. With our mental wellbeing support and The Creative Pipeline’s industry expertise we have worked together to assist young people into the creative sector. Together, we have already established exciting career links for one young client who is on route to publishing his first book.
MENTAL HEALTH & WELLBEING PANTOMIME, 2018
10
IMPROVING MENTAL HEALTH & WELLBEING
I LOVE COMING TO THE WALLED GARDEN, IT BRINGS MORE MEANING TO MY LIFE. I’M LESS DEPRESSED BECAUSE I COME HERE AND HAVE FUN DOING THE CREATIVE ACTIVITIES. LOOKING TO
THE FUTURE With the many positive outcomes seen since the launch of our young peoples’ Lost in Transition project, going forward it will be a priority to bring the programme to the core of our services, ensuring the sustainability of an innovative project that makes such positive impacts on young peoples’ lives. The future of the service’s Creative Wellbeing Programme is a prosperous and exciting one. Looking ahead, the focus will be on; expanding opportunities, creating a stronger bond with the wider community, and undertaking new inspiring and contemporary projects. We will continue to be involved with Perthshire Open Studios, an opportunity to interact with the wider community and exhibit the extensive and original work created by clients, while reinforcing the important connection between creative activities and the positive effects on mental wellbeing. Additionally, Open Studios gives an opportunity to showcase client portfolios as well as selling crafts from our shop and studio.
JOHN SWINNEY, MSP VISIT LOST IN TRANSITION GROUP LUNCH
Through a second end-of-year stage production, we will uncover and explore important themes including creative culture and the destigmatising of mental health. It is important for us to spark hope and prospects; by using culture as a theme we can connect beliefs, interests, and activities helping to give those involved a sense of purpose and belonging. To further our healthy lifestyles emphasis, we are keen to develop on from the success of previous workshops facilitated. By delivering healthy activities on a four-week block system, and using the fifth week for therapeutic and educational healthy lifestyles workshops, we will encourage continued involvement and so build client resilience. We are also keen to integrate an aspect of physical activity throughout our programme areas while clients are attending the service.
MENTAL HEALTH & WELLBEING
CASE STUDY
Throughout the year, we have worked closely with pupils in Perth Grammar School’s ‘Facing the Future’ group which helps young people with a range of support needs to prepare for the transition from secondary school. Our Recovery and Development Officer for Young People spent time getting to know the group and building positive relationships. The group visited the Walled Garden on several occasions and engaged in therapeutic activities including creative arts, baking, and gardening. Following the time spent with the group, two young people were referred to our service as part of their School Leaver’s Plan. Both had been struggling with their anxiety and social skills and there were concerns about how they would manage without the routine and structure of the school environment. Nicola has been engaging with creative arts activities and has settled in well. She is already talking enthusiastically about her time with the service and has started to build positive relationships while developing social skills. Her confidence is growing and she is showing signs of increasing independence. John has been involved in gardening activities and there is a visible improvement in his social and group work skills. He has been developing relationships with positive role models and is gaining valuable experience in preparation for beginning a college course in horticulture in September. The young peoples’ parents have talked enthusiastically about the positive impact the service is having on the young people and the benefit the structured and supportive environment plays in easing the transition from secondary to higher education.
LOST IN TRANSITION GROUP THE WALLED GARDEN
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DEVELOPING THE VOLUNTARY SECTOR
OUR WORK AS PERTH AND KINROSS’
THIRD SECTOR INTERFACE PKAVS Partnership and Engagement team, serving as the Third Sector Interface (TSI) for Perth and Kinross, are a source of knowledge about the makeup of the local Third Sector, including voluntary organisations, community groups, charities, and social enterprises. The team act as an enabler of Third Sector contributions to strategic discussions, at local and national levels, while supporting the sector to increase their capacity to meet local needs and serve as agents of change for local communities. The team work to facilitate cooperation, collaboration, and partnership working between the Third Sector, statutory sector, and private sector, and importantly, local communities and residents.
THE MARKETPLACE PERTH CONCERT HALL
This year, Third Sector Interfaces across Scotland have undergone significant changes to the way they work and
there is now a new framework underpinning all activity, with a paradigm shift to reporting based on outcomes and impact for Third Sector beneficiaries. PKAVS Partnership and Engagement team have been evolving to incorporate this new way of operating. The team itself have also gone through restructuring to best fit with the new framework and approach; with the introduction of a new Partnership and Engagement manager to oversee the running of the Third Sector Interface function. The developments present exciting opportunities which will allow creative and innovative ways of working in the year ahead.
HOLLY, THE DEVELOPMENT OFFICER, WAS INVALUABLE, SHE WAS VERY KNOWLEDGEABLE AND WALKED ME THROUGH THE PROCESS. I COULD NEVER HAVE MANAGED WITHOUT HER. WE HAVE DEVELOPED MANY NEW AND CONSTRUCTIVE RELATIONSHIPS WITH COMMUNITY GROUPS, CHARITIES, AND SOCIAL ENTERPRISES
600
SALTIRE AWARD CERTIFICATES PRESENTED WITH 15 GAINING AWARDS FOR VOLUNTEERING OVER 500 HOURS
NEW!
SOCIAL MEDIA PRESENCE GROWN
BY 30%
INSTAGRAM LAUNCHED 1,018 FACEBOOK SUPPORTERS GAINED AN EXTRA 153 FOLLOWERS ON TWITTER
DURING 2018/2019 HOW WE
MADE A DIFFERENCE To embrace the new Third Sector Interface framework, the team have continued to work across, and meet the needs of, Perth & Kinross’ broad and diverse Third Sector. By forging new relationships with community groups, charities, and social enterprises we have supported 15 organisations to incorporate and promoted volunteering opportunities for over 50 volunteer-involving organisations. By developing our new dedicated Third Sector PK website, serving as a host for information and events for the Third Sector in Perth and Kinross, we have seen 7,600 hits over the past year. Complementing our website, our social media presence has also grown by 30%; we launched an Instagram account, saw our Facebook supporters grow to 1,018, and gained an extra 153 Twitter followers. Over the year, we have registered 325 young people in Saltire Awards, a programme designed to recognise
contribution and prove commitment to a volunteering role. Young people supported have achieved 600 certificates with 15 gaining awards for volunteering over 500 hours. Through the facilitation of the Community Justice; Children, Young People, and Families; and Health and Social Care Strategic Forums, as well as the Perth and Kinross Social Enterprise Network and Volunteer Managers Network, we have supported collaboration and partnership working between voluntary, statutory, and private sectors; and importantly, local communities. We have consulted with the Third Sector on topics ahead of representing the broader sector’s voice at strategic meetings. We were then able to take on the role of a critical friend/ constructive disruptor, challenging partners and systems of working, an example being the Third Sector contribution to the Adult Health and Social Care Inspection.
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AFTER YOUR VOLUNTEERING TALK, THE CLASS WERE REALLY FIRED UP… IT WAS EXACTLY WHAT WAS NEEDED.
DEVELOPING THE VOLUNTARY SECTOR
IN 2018/2019 WHAT WE ARE
REALLY PROUD OF A large piece of work over the past year has been developing ways of working that align with the newly introduced Outcome Focussed Framework for Third Sector Interfaces. A detailed workplan has been drawn up by the Partnership & Engagement Manager and the TSI team outlining what will be delivered under each of the four Third Sector Interface roles – to be a source of knowledge of; to build the capacity of; to be the voice of; and to foster cooperation/collaboration between. Perth and Kinross Council were allocated £67,000 to address ‘period poverty’ in Perth & Kinross, and to expand access to free sanitary products across the area. Leading a short life working group exploring the issue, we felt and expressed the importance of adhering to the scheme’s guiding principles which included, “A response reflective of communities views and needs”. At Community Planning Board level, we argued for the need to conduct a consultation, which was backed by other partners including the NHS. We facilitated a focus group with young carers, engaged with women
PARTNERSHIP & ENGAGEMENT TEAM THE MARKETPLACE
at Greyfriars Homeless Hostel, and received nearly 600 responses to an online survey. The findings have been collated and will inform the next stage of the process exploring what products should be available, where they should be available, and ways to tackle the stigma surrounding period poverty. Third Sector Interfaces in Dundee, Angus, Fife, and Perth & Kinross collaborated to organise the inaugural regional Social Enterprise Award Ceremony. At an event that showcased the fantastic work of Social Enterprises, of the five award winners, two were Perthshire based social enterprises – Adventure Circus and the Home Straight. To help raise awareness of the work of the Third Sector Interface, the team held a festive brunch giving people the opportunity to meet the staff involved alongside a chance to learn more about the range of support on offer and plans for the year ahead. As a direct result, four new volunteer opportunities were registered, a new member of the Volunteer Manager Forum was found, and a Volunteer Friendly registration received.
DEVELOPING THE VOLUNTARY SECTOR
CASE STUDY
LOOKING TO
THE FUTURE
While developing our workplan for the 2019/2020 period, we will focus on four key themes; being a source of knowledge, acting as a voice for the Third Sector, capacity building, and creating valuable connections. Historically, it has been challenging for us to describe concisely the support, services, and benefits that we can offer Perth & Kinross. To remedy this, we will develop our TSI ‘offer’, whereby we articulate the free suite of support we can offer to community groups, voluntary organisations, charities, and social enterprises throughout Perth & Kinross. Our new framework, produced in late 2018, will enable us to tailor what we can provide in-line with local need and situations. For example, in 2019/2020, we are looking to trial new digital platforms that promote greater participation in our partnership forums from groups located in rural Perthshire.
PAUL GRAHAM, PKAVS CHIEF EXECUTIVE AND KAREN REID, PERTH AND KINROSS COUNCIL CHIEF EXECUTIVE
DIALOGUE SESSION WITH KAREN REID FOCUSING ON CO-CREATING THE FUTURE OF PERTH AND KINROSS
The Lifeplus+ Church is busy with lots of church-based activities taking place regularly. The building is also used as a venue by a wide range of community groups to host their own activities. From Friends Connect, a group for Adults with Learning Disabilities, to an afterschool chess club. The building is a fantastic community asset, however the facilities available to disabled users needed improving; the age of the building and logistics of toilet access are a problem. The group had very little experience in making use of grant funding so PKAVS support took the form of helping the Trustees to articulate the outcomes they achieve and the change that the developed facilities would allow them to make to beneficiaries. Matching these outcomes with those identified in the Local Outcome Improvement Plan meant the group was able to submit a strong application to a Local Authority fund and were ultimately successful in securing £1,730 to support the development of the facilities.
This project will help us to incorporate rurality in strategic discussions at local and national level. Additionally, by fostering new relationships, piloting new ways of working, and embedding a more proactive and transparent work culture, we hope to be able to maximise the impact that we can make both locally and nationally.
THE MARKETPLACE PERTH CONCERT HALL
16
EMPOWERING MINORITY COMMUNITIES
2,100 CASES
DURING 2018/2019 HOW WE
MADE A DIFFERENCE Over the year, one-to-one support for 2,100 cases involving members of minority communities has been provided with over 700 new clients being seen.
OF ONE-TO-ONE SUPPORT
160
COMPLETED ONE OF OUR ESOL CLASSES
PEOPLE
200
PEOPLE SUPPORTED THROUGH OUR AWARD-WINNING MONEY MATTERS PROJECT
4
TH
ANNUAL WELLBEING MELA HELD
BRINGING TOGETHER MEMBERS OF ALL COMMUNITIES FOR A FUN, FREE, DAY
160 people completed one of our ESOL (English for Speakers of Other Languages) classes over 2018/2019, from beginners’ classes allowing them to hold simple conversations to advanced classes in preparation for employment or study. By working more closely with a wide range of partners, we have delivered Cultural Awareness Training to staff at ten different local organisations, with the training now included in Perth & Kinross Council’s Annual Learning and Development Programme. As a result, professionals in those organisations now know more about the varied cultures and needs of the people they work with from minority ethnic communities. We have increased our partnership work with Perth & Kinross Council’s Adult Social Work and Access Teams,
supporting vulnerable members of the community through the processes required by social work. This partnership is helping them to access the care and support that they need to stay in their own homes as they get older. With generous support from the Royal Bank of Scotland’s Skills and Opportunities Fund, in January, following a public vote, we were able to re-launch our awardwinning Money Matters project, providing financial upskilling and capacity building to local minority ethnic community members. By the end of the year, we have given support to over 200 individuals through this project. In November, we held our fourth annual Wellbeing Mela, bringing together members of all communities for a fun, free, family day out with an emphasis on health and wellbeing. We offered taster sessions of a broad range of activities, from Zumba to Yoga, and health MOTs with community nurses, to over 300 people throughout the day.
I’M SO HAPPY THAT I HAD THE OPPORTUNITY TO JOIN THE DIGITAL INCLUSION SESSIONS OFFERED BY PKAVS. I FEEL MUCH MORE CONFIDENT. NOW I KNOW WHERE TO GO AND WHAT TO DO IF I NEED HELP, AND I COULD HELP OTHERS TOO. IN 2018/2019 WHAT WE ARE
REALLY PROUD OF This year, we became a delivery partner for the British Council’s Active Citizens programme. Active Citizens is a social leadership training programme that promotes intercultural dialogue and community-led social development. 30 individuals from different backgrounds, faiths, and cultures took part in a week-long training and development programme. After the training, the group undertook their own social action projects, including a community festival and a local art project. Two of our participants were able to travel to Ukraine on an International Study Visit, where they were able to learn about social action undertaken by participants there.
We were also fortunate to be chosen to host an International Study Visit with six individuals from different countries, who stayed with us for one week and learned about PKAVS and the social actions taking place within Perth & Kinross. For the second year running, the service was awarded the CEMVO Ethnic Minority Impact Award in the category of Financial Inclusion. Last year, the service supported clients from over 12 different ethnic backgrounds to reduce their debt and become more financially literate. As part of the project, 32 Romanian clients were better off by more than £130,000 over the past 12-months.
HENNA ART
PKAVS WELLBEING MELA
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EMPOWERING MINORITY COMMUNITIES
LOOKING TO
THE FUTURE With new leadership, the Minority Communities Hub is entering an exciting phase. Having reviewed our delivery model, we have decided to strengthen the potential for strategic influence and shift to a thematic structure underpinned by the five areas of work identified in the Scottish Government’s Race Equality Framework for Scotland 2016-2030 - Community Cohesion and Safety; Participation and Representation; Education and Lifelong Learning; Employability, Employment, and Income; and Health and Home. Informed by community need and gaps in provision, our new approach will enable the evolution of bold, creative projects and innovative approaches to longstanding inequalities. A refreshed workplan has been developed for 2019/2020 delivering a wide range of outputs and partnership working to produce the best possible outcomes for minority community members. We are seeking to continue our positive, reciprocally beneficial relationships with existing partners, while fostering new connections with groups, organisations, and agencies looking to embrace and embed inclusivity into their working practices.
STAFF, VOLUNTEERS, AND CLIENTS PKAVS WELLBEING MELA
EMPOWERING MINORITY COMMUNITIES
CASE STUDY 1
We were approached by an Eastern European family who had recently arrived in the UK. They had a young daughter with a learning disability and did not know where they could go for support. Through one-to-one assistance from our team, the family were able to connect with an organisation that specialises in supporting families that face difficulties such as theirs. Additionally, we were able to support them to apply for, and move into, a more accessible house. Through generous donations, we were able to give toys to the parents, so that their little girl could wake up to just what she had asked for from Santa on Christmas Day! EMPOWERING MINORITY COMMUNITIES
CASE STUDY 2
Some of the most difficult cases the team face are those where members of minority communities are victims of exploitation. We handled such a case, involving Modern Slavery, where a group of Eastern European workers who were being held on a farm made contact with PKAVS to ask for support. By working closely with Perth & Kinross Council and others, we were able to help this group to access local housing, healthcare, and other support, such as Foodbank vouchers. The issue of Modern Slavery is becoming better understood in Scotland and we were pleased to be able to work closely with Perth & Kinross Council to ensure that those affected in this case were removed from the harmful situation and provided with a safe environment with access to the support they needed.
JOINT CELEBRATION OF ROMANIAN GREAT UNION DAY AND ST ANDREW’S DAY THE STATION HOTEL, PERTH
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IT FEELS LIKE I HAVE WON THE LOTTERY JUST KNOWING THAT I CAN GO OUT ALONE WITH MY OXYGEN BOTTLE ON THE SCOOTER.
2,875 22% 100% SCOOTER HIRES
I N C R E AS E
DURING 2018/2019 HOW WE
IN 2018/2019 WHAT WE ARE
Over the year, we have provided 2,875 scooter hires, a 22% increase on the previous year.
In 2018, we were successful in securing ÂŁ4,000 from the Tesco Bags of Help public vote. This allowed us to purchase four new scooters, ensuring that the fleet is up-to-date, comfortable, and reliable.
MADE A DIFFERENCE
87% of users surveyed reported that the service makes them feel less isolated, and 92% reported that they were able to retain their independence because of the service.
SHOPMOBILITY
U S E R S R AT E D AS GOOD OR EXCELLENT
100% of users rated the service as good or excellent while 98% said that they felt involved in discussions around their needs.
REALLY PROUD OF
The Shopmobility staff and volunteers continue to provide an excellent service to the community and deserve a huge thank you for all the commitment given by a small team which resulted in more equipment hires this year than any other since the Shopmobility scheme began at its current location in 2003/2004. LOOKING TO
THE FUTURE The year ahead will focus on securing funding to allow our fleet of existing electric scooters to be modernised and new scooters to be purchased where needed. This will ensure that those who use our valuable service have the best possible experience and we are able to support as many people as possible.
SHOPMOBILITY
CASE STUDY
John said that before he used Shopmobility he could not get out of the house as he has a chronic lung condition and didn’t want to be reliant on other people. With the support of Shopmobility, he was able to go out, meet people, and visit shops. Being less isolated, he began to feel a lot better. He started to use a computer at the library, and eventually bought his own home computer. John’s brother lives in Australia and he has always stayed connected by phone, now he can regularly email and even talk face-to-face through video chat. The staff and volunteers at Shopmobility gave him lots of help and advice which he said has been incredibly helpful. John says he no longer feels depressed, he felt isolated at home, but can now get out and about without relying on others. He says, “Shopmobility has changed my life, I can now meet people outside my home and have a regular routine throughout the week.”
TESCO BAGS OF HELP TESCO METRO, PERTH
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OUR VOLUNTEERS PLAY MANY ROLES, HERE ARE JUST A FEW OF THE WAYS THEY HELP US: BY SUPPORTING YOUNG CARERS DURING RESIDENTIALS, DAY TRIPS, AND AFTER SCHOOL GROUPS
ASSISTING AT PKAVS EVENTS, HELPING TO INCREASE THE PROFILE OF THE CHARITY AND RAISE VALUABLE FUNDRAISING
SETTING UP OUR DAY CENTRE, PREPARING REFRESHMENTS, HELPING ACTIVITIES, AND SOCIALISING WITH THE CARED FOR
SUPPORTING CLIENTS IN OUR MENTAL HEALTH & WELLBEING HUB WITH WOODWORK, CREATIVE ARTS, GARDENING, AND MORE
BY WORKING IN OUR CHARITY SHOP TO HELP RAISE VITAL FUNDS TO SUPPORT OUR WORK WORKING TO MAINTAIN OUR GROUNDS AND BUILDINGS BY DRIVING CLIENTS TO AND FROM OUR DAY CENTRES
PKAVS VOLUNTEERING
2018/2019
OUR VOLUNTEERS At PKAVS, we recognise the valuable part volunteers play in allowing us to run our many services. Over 2018/2019 we had 127 active volunteers who collectively contributed around 22,620 hours of volunteering. Knowing how important our volunteers are, in 2018 we recruited a Volunteer Development Officer thanks to a grant from The National Lottery Community Fund. A volunteer development programme was created to ensure PKAVS volunteers were offered a more structured and robust programme of support.
The Officer developed a comprehensive Volunteer Handbook, provided volunteers with regular newsletters highlighting positive volunteering stories and service developments, and introduced volunteer induction sessions providing opportunities for new volunteers to engage with their volunteering peers. As well as directly supporting our volunteers, the Volunteer Development Officer improved and updated publicity materials highlighting volunteering opportunities, produced a refreshed Volunteer Policy with greater recognition of informal volunteering, and a submitted a renewed Volunteer Friendly Award
application – a marker of quality assurance in volunteer management. Promotion of volunteering has resulted in a greater local awareness of PKAVS as a charity, the diverse services it delivers, and the volunteering opportunities available. Reaching out to new audiences is reflected in the number and diversity of people applying to volunteer with the us. We could not carry out our work without our volunteers and would like to thank them once again for all their hard work and dedication.
Chart 1
Chart 2
Income: £2.188 million 11.4% INCREASE INCOME
Donations £39,132
Other trading activities £85,399
Fundraising costs £77,643
Government grants £1,439,685
Investment income £3,428
Employment costs £1,608,124
Non government grants £419,162
Gain on disposal of fixed asset £10,995
Service delivery costs £279,834
Charitable activities £187,851
FINANCIAL REPORT
EXPENDITURE
Other income £2,785
Motor and travel costs £28,721
Office running costs, marketing and subscriptions £122,285 Legal & professional fees £29,580 Audit fee £3,400
Expenditure: £2.355 million 12.6% INCREASE
Establishment costs £127,185 Depreciation £29,634 Funds return £48,503
Net Deficit: £0.086 million 27.3% DECREASE Number of Employees: 80 6.7% INCREASE
THROUGHOUT 2018/2019, PKAVS EMPLOYED 80 DEDICATED STAFF MEMBERS. 86% OF OUR EMPLOYEES WORKED DIRECTLY WITH BENEFICERIES TO DELIVER LIFE-CHANGING SERVICES AT THEIR TIMES OF GREATEST NEED. THE REMAINING 14% OF OUR EMPLOYEES PLAYED VITAL ROLES TO ENSURE THE CHARITY OPERATED EFFICIENTLY, CARED FOR ITS DEDICATED STAFF TEAM, MANAGED OUR BUILDINGS AND VISITORS, AND RAISED VITAL FUNDS TO ENSURE OUR SUSTAINABILITY AND HELP US DEVELOP FUTURE SERVICES. We would like to thank the many individuals and organisations who, over the year, have made generous contributions to PKAVS and our services. Donations and funding allow us to help so many people throughout Perth & Kinross, we are very grateful to everyone that has helped us to make a difference.
SIGNIFICANT FUNDERS OVER 2018/2019 Perth & Kinross Council
The Lyndal Tree Foundation
The Gannochy Trust
NHS Tayside
The Maple Trust
The Forteviot Charitable Trust
Perth and Kinross Health & Social Care Partnership
The Crerar Trust
The Henry Smith Charity
The Scottish Government
Perth College UHI
Scottish Council for Voluntary Organisations
The Carers Trust
The Voluntary Action Fund
The Soutar Charitable Trust
The National Lottery Community Fund
Royal Bank of Scotland
The Robertson Trust
Shared Care Scotland
The British Council
The Scottish Children’s Lottery
Children in Need
Tesco
The Screwfix Foundation
FINANCIAL STATEMENTS STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2019 (INCLUDING INCOME AND EXPENDITURE ACCOUNT AND STATEMENT OF TOTAL RECOGNISED GAINS AND LOSSES)
BALANCE SHEET AS AT 31 MARCH 2019
Unrestricted Restricted Total funds Total funds funds funds 2019 2018 2019 2018 £ £ £ £ £ £ Fixed assets Income and Endowments Tangible assets 506,906 479,403 Donations and Legacies 9,405 29,727 39,132 66,357 Investments 2 2 Charitable Activities 102,327 1,944,371 2,046,698 1,782,226 506,908 479,405 Other Trading Activities 47,646 37,753 85,399 81,691 Investments Income 3,428 - 3,428 22,629 Current assets Other Income 223 13,557 13,780 11,325 Debtors 80,962 71,872 Cash at bank and in hand 736,857 839,834 Total Income 163,029 2,025,408 2,188,437 1,964,228 817,819 911,706 Expenditure on: Creditors: Raising Funds (60,387) (17,256) (77,643) (88,445) Amounts falling due within one year (340,181) (240,093) Charitable Activities (105,936) (2,171,330) (2,277,266) (2,002,466) Net current assets 477,638 671,613 Total assets less current liabilities 984,546 1,151,018 Total Expenditure (166,323) (2,188,586) (2,354,909) (2,090,911) Net (expenditure) / income Reclassification of funds
(3,294) (3,151)
(163,178) 3,151
(166,472) -
(126,683) (1,923)
Other recognised gains and losses Pensions - gain on remeasurement of liability
80,241
-
80,241
10,000
Net movement in funds
73,796
(160,027)
(86,231)
Reconciliation of funds Total funds brought forward
490,867
527,151
Total funds carried forward
564,663
367,124
Creditors: Amounts falling due after more than one year Pension liability Net assets
(52,759) 931,787
(133,000) 1,018,018
(118,606)
Funds of the charity: Restricted funds 367,124
527,151
1,018,018 1,136,624
Unrestricted income funds Unrestricted funds 564,663
490,867
931,787
1,018,018
Total funds
931,787
1,018,018
This is an extract from the audited accounts of Perth & Kinross Association of Voluntary Service Limited approved on 14th October 2019. On behalf of the Board of Trustees:
We confirm that this information is consistent with the audited annual accounts.
Andy Chan (Chairperson)
Bird Simpson & Co. Chartered Accountants, 144 Nethergate, Dundee, DD1 4EB
A complete set of the audited accounts is available from: The Finance Manager, PKAVS, The Gateway, North Methven Street, Perth, PH1 5PP or can be found on our website www.pkavs.org.uk/PKAVS-Publications
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PKAVS is a large local charity that has been supporting the wellbeing of people and communities throughout Perth & Kinross, at the times when they need it most, for over 40 years. With our committed staff of 80 and the help of more than 120 dedicated volunteers, we support unpaid carers, those recovering from mental ill-health, minority communities, older people, the local Third Sector, and volunteers.
www.pkavs.org.uk @PKAVS
@PKAVScharity
@pkavscharity
PKAVS Head Office The Gateway, North Methven Street, Perth, PH1 5PP Email: admin@pkavs.org.uk Tel: 01738 567076 (Reception) The Gateway is open 8.30 am to 5 pm Monday to Friday. Perth & Kinross Association of Voluntary Service Ltd (PKAVS) is a registered Scottish charity (SC005561) regulated by the Scottish Charity Regulator (OSCR) and a Scottish company limited by guarantee (SC086065). Designed by tgocreative.co.uk