PKAVS Annual Impact Report 2017/2018

ANNUAL IMPACT REPORT 2017/18 www.pkavs.org.uk

INTRODUCTION As PKAVS Chairperson, I am very proud to be able to present our Annual Impact Report for 2017/2018. I have had the pleasure of introducing our Impact Report for the past four years and each year I am so pleased to see that we are doing moreand-more to help local people throughout Perth & Kinross.

We are all very aware of the existing and emerging challenges that people are facing and it is wonderful to see so many examples of the change and positive outcomes that are being produced.

I am looking forward to the year ahead, it will be an exciting time for PKAVS with much planned that I am certain will provide even more support for local people and their communities.

We could not carry out our valuable work without the support from our funders and partners and I would like to thank them for helping us to make so many positive outcomes.

I would also like to thank all our committed staff, dedicated volunteers, and the local supporters who make our work possible. Without all of these people and organisations, PKAVS would not be able to create the impact that it does.

Andy Chan PKAVS Chairperson

FOREWORD The past year has again seen significant growth in PKAVS, with more and more local people looking to us for support. In times where life expectancy is rising but healthy life expectancy is struggling to keep up, people are living with multiple health conditions, mental health issues are becoming more prevalent, and individuals are increasingly relying on those around them for support, we are continuing to adapt and grow to ensure that we support all those needing our help.

By securing funding to continue our ‘Lost in Transition’ project, we will be able to support more young people who are facing challenges to their mental wellbeing but may not know where to turn to.

In the past three years, we have seen requests for support from unpaid carers almost tripling, referrals for our mental health and wellbeing services nearly doubling, and have experienced a significant increase in the number of Eastern European clients seeking oneto-one support. These are just a few examples of the rise in demand for our services across the charity.

We have reviewed our Third Sector Interface function to ensure we are meeting the needs of the thriving voluntary sector in Perth and Kinross through providing expert support and advocacy services.

We will be addressing this growth in a number of ways in the year ahead. To provide increased capacity to support carers and those they care for, our new Carers Centre will open in 2018, offering many valuable facilities including a Day Centre, garden, complimentary therapy rooms, and a young carers activity area.

We have employed a Bulgarian Advice & Information Officer to complement our recently employed Romanian Officer, allowing us to provide valuable support to even more Eastern European communities.

our work, whether this work is focused on unpaid carers, ethnic minority community members, people with mental illness, or the older population.

We will work to ensure that PKAVS continues to go from strength-tostrength as an innovative and impactful local charity that improves wellbeing throughout Perth & Kinross, helping local people and communities to flourish.

Paul Graham Chief Executive of PKAVS

Our future journey will be guided by an understanding of the needs of local people and evidence of what works.

We will complement services that exist, fill gaps where needs are identified, and respond to the requirements of our current and potential beneficiaries.

PKAVS has, at its heart, always been a charity that works to improve the wellbeing of local people. Creating positive outcomes that improve health and wellbeing resonates throughout all of PKAVS Annual Impact Report 2017/18

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A SNAPSHOT OF OUR CHARITY

My young carer worker has helped me get through some tough times.

NEW REFERRALS RECEIVED ACROSS PKAVS

OVER THE YEAR INCREASE FROM 2016/2017

I just wanted to say a big thank you to you for all your help!

I feel safe at PKAVS. I don’t feel so alone now.

PKAVS has changed my life.

DIRECTLY SUPPORTING

PEOPLE THROUGHOUT 2017/2018

INCREASE FROM 2016/2017

TRIPS

TRAVELLING AS FA R AS

My confidence has gone up. Talking to other young people has made me feel more comfortable.

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PKAVS Annual Impact Report 2017/18

IN FIRST 2 MONTHS

CARERS SIGNED UP

I go to group because it lifts my mood.

FOR REGULAR CALLS FROM PKAVS CARERS BEFRIENDING TELEPHONE SERVICE

WE HAVE SECURED

FUNDING FROM TRUSTS & GRANT-GIVING ORGANISATIONS

IN 2017/2018

QUALITY OF CARE & SUPPORT MANAGEMENT & LEADERSHIP

The support we received was excellent and crucial to our needs.

The support from PKAVS is something I never had before.

Due to learning new skills and being involved in group activities my confidence has built up.

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It was an amazing experience and I would encourage more people to get involved cause this is almost a life changing thing and helps with many problems and helps boost your self-esteem.

CARING FOR CARERS

HOW HAVE WE MADE A DIFFERENCE IN 2017/2018?

17 425 DAY TRIPS

HELD DURING SCHOOL HOLIDAYS

YOUNG CARERS RECEIVED A FUN REWARDING

BREAK FROM THEIR CARING ROLES

YOUNG CARERS Throughout the year, PKAVS has organised five residential breaks helping 71 young carers to enjoy extended periods away from their caring responsibilities. With the opportunity to bond with others their age in similar circumstances, relationships were built and peer support was established.

17 day trips were held during school holidays, with 425 young carers receiving a fun and rewarding break from their caring roles.

Seven young carers were supported to achieve their Bronze Duke of Edinburgh award, building team working, improving prospects, and offering rewarding experiences.

Over the year, 279 one-to-one support sessions were held with young carers, giving them an opportunity to talk about their caring role, the effect it has on them, and ways they can be supported to be children first and carers second.

YOUNG ADULT CARERS 2017/2018 saw a 45% increase in the number of Young Adult Carers receiving support, with 254 one-to-one support sessions held, an increase from 121 in 2016/2017, reflecting the important work taking place to support this group of 16 – 25 year olds and their unique caring circumstances.

A new partnership has been established with a community interest company called ‘Realise Your Potential’ helping to support Young Adult Carers with goal setting and personal development.

ADULT CARERS ADULT CARER REFERRALS WERE RECEIVED AN INCREASE FROM 298 IN 2016/17 ADULT CARER SUPPORT PLANS WERE COMPLETED UP FROM 246 IN THE PREVIOUS YEAR

FOR INFORMATION AND ADVICE WERE ADDRESSED

CARERS WERE HELPED TO ACCESS VITAL SUPPORT SERVICES

During 2017/2018, 484 adult carer referrals were received, an increase from 298 in 2016/2017. 358 Adult Carer Support Plans were completed, up from 246 in the previous year. Additionally, 4,353 requests for information and advice were addressed, and 246 carers were signposted onto other service providers.

In total, 203 person centred respite breaks for carers were arranged, providing a valuable break away from caring roles and providing opportunities

to relax and enjoy activities that the carers are passionate about.

In 2017/2018, 4,518 respite places were provided by PKAVS at Perth and Blairgowrie day services. A Care Inspectorate inspection of the services resulted in the Quality of Care & Support and Quality of Management & Leadership scoring 5 (very good), reflecting the exceptional service provided to cared for people visiting the services.

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WHAT ARE WE REALLY PROUD OF IN 2017/2018?

In 2018, PKAVS launched a telephone befriending service for unpaid carers funded by the Health & Social Care Partnership. This unique support line is aimed at carers caring for someone over 65-years-old with an overall goal of reducing carer breakdown and cared for admission to residential care. The service has been incredibly popular with over 120 carers benefitting from regular telephone support since its launch.

In 2017, an e-learning tool was developed and launched to raise awareness of young carers and the unique challenges they face. The tool is aimed at professionals across all sectors with a particular focus on education and health. There are multiple case studies included within the tool which challenge professionals to think beyond what a stereotypical caring role could be for a child. The tool includes scenarios where the caring role may not be immediately obvious and also

demonstrates the emotional impact that caring can have on a child.

In 2017/2018, PKAVS Respite Service has arranged hundreds of breaks for unpaid carers of all ages in Perth & Kinross. This has been achieved through working in partnership with colleagues at Perth & Kinross Council, Shared Care Scotland, the Carers Trust, and the Buttle Trust.

Feedback from these breaks has been universally positive with recipients talking of improved mental health and wellbeing and a much needed break away from their caring roles.

PKAVS organised and delivered another successful Carers Conference in November 2017. In total, 144 delegates were in attendance with 39 information stalls manned by other carer related organisations based in Perth & Kinross.

Speakers at the Conference included Depute Provost Willie Wilson, Sue

McLintock from Carers Scotland who spoke about the Carer Positive initiative, and Lindsey Henderson and Gordon Dodds from the Carers Policy Team within the Scottish Government who presented on the upcoming implementation of the Carers (Scotland) Act. PKAVS have worked closely in partnership with Perth & Kinross Council to ensure that an Eligibility Criteria and new Adult Carers Support Plan (ACSP) and Young Carers Statement (YCS) were all in place prior to the launch of the Carers (Scotland) Act 2016 on the 1st of April 2018. The Carers Act imposes a duty on Local Authorities to ensure that appropriate support is given to enable the personal outcomes and needs of carers to be met. All professionals now have a duty to offer an ACSP or YCS to anyone who they think may have caring responsibilities at home.

Case Study Shona cares for her husband, daughter and son. She also juggles a job and 2 dogs, meaning life can be very full on at times. 13 years ago her husband was diagnosed with chronic Myeloid Leukemia and was forced to give up his work, her daughter has been diagnosed as being bipolar, and her son has been diagnosed with depression and anxiety.

Her days consist of checking regularly if medication has been taken, ordering repeat prescriptions, adjusting medication, driving to and from appointments, sitting in appointments for support and to make sure important information isn’t forgot, and much more. Plans have to be made in advance, and at the last moment can change very quickly.

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“My health went downhill and I realised that there’s no one to look after me. I don’t have much time for myself. I work part-time but family comes first. I got in touch with PKAVS for help and support for myself. I had a carer support and planning meeting and can now access services including support group meetings and therapies such as reflexology which I find very relaxing and the best for aching feet!”

“After a phone call on the Wednesday offering a caravan break to a place we hadn’t heard off through Respitality, we headed off to Port Ban Caravan Park on the Saturday. My husband and I had a couple of hectic days arranging things for home, but we both enjoyed the tranquility and time for ourselves while we were

staying, all thanks to the kind donation and for the arrangements from PKAVS. The staff was wonderful and the home made scones are simply the best, especially the cherry and coconut!”

“We both felt relaxed and felt the benefits from our time away. The process is really easy and quick.

PKAVS workers are always at the end of phone for giving advice. I would certainly recommend others to get in touch with PKAVS Carers Hub; everyone deserves support and help when needed.”

LOOKING TO THE FUTURE In 2018/2019, we plan to develop a new service that will offer unpaid carers information and guidance around SelfDirected Support. This resource will give direction to carers who have qualified for a support budget, educating them on their choices on how this budget is managed and spent. The resource will also help any carers who don’t qualify for this support budget by directing them towards services that are available to them in their local community.

A gap in current local services that PKAVS are keen to fill is offering support to bereaved and transitioning carers.

Too often the feedback received from carers is that as soon as their loved one PKAVS Annual Impact Report 2017/18

passes away or moves into full time care all support stops and they are left to cope on their own. PKAVS would like to develop a peer support network to ensure these carers don’t feel so alone at a very challenging time.

In 2018, services for Young Adult Carers will be re-structured following a period of consultation with the carers supported, ensuring that the respite groups best meet the interests and needs of the carers themselves. This will involve the groups having a specific focus supporting the young person as an individual and not just a carer. Planned groups will include such interests as fitness, arts & crafts, baking, and much more.

Work will take place in partnership with our colleagues at Perth & Kinross Council’s Education & Children’s Services to ensure a successful launch on the newly developed Young Carers Statement. This will help more hidden young carers to be identified and offered the support they need to help them best cope with the challenges of their caring role.

In 2019, we plan to relocate our carers services to Lewis Place, a former council run Day Centre, and open a dedicated Carers Centre with bespoke facilities, ensuring we continue to address the growing demand for our carers support.

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I had come to the training with a sense of dread that our small charity would now have to put in place much more onerous procedures. I left feeling reassured because of the practical, down to earth and encouraging presentation. I feel more reassured about what we are doing and clearer about steps we can take to improve things.

DEVELOPING THE VOLUNTARY SECTOR

HOW HAVE WE MADE A DIFFERENCE IN 2017/2018?

VOLUNTARY ORGANISATIONS WERE PROVIDED WITH

Over the year, PKAVS has provided 240 Third Sector organisations with one-to-one support to better achieve their outcomes, building on the 160 supported in 2016/2017. To help them to realise greater impact, they have been assisted to improve governance, raise funds, make changes to their organisation, consider their legal structures, improve knowledge of roles and responsibilities as Trustees, develop

their social enterprises, and improve their recruitment and management of volunteers.

Across 2017/2018 volunteering as been heavily supported in Perth & Kinross with five Volunteer Friendly Awards helped to be renewed, a busy Volunteer Street Market organised, and an increase in the number of local volunteer opportunities being advertised online to 424 by the year end.

PKAVS Community Engagement work has supported Health and Social Care Local Partnerships to produce a Participation and Engagement Plan, driving forward closer relationships between professionals,

service users, unpaid carers, and community organisations. To date, five local Wellbeing groups have been developed for each locality to enable public participation. Service user and carer representatives elected to the partnership have been supported by PKAVS to work with others and develop a Manifesto of Actions.

Tailored training sessions to organisations have covered diverse topics including collective governance, roles and responsibilities of Trustees, and involving volunteers. Over 80 Third Sector organisations attended training on GDPR organised in conjunction with the Information Commissioner’s Office.

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WHAT ARE WE REALLY PROUD OF IN 2017/2018?

Feedback from individuals and organisations has been highly positive with 100% of the organisations helped

by PKAVS indicating they are better managed, governed, or deliver better services. 91% of volunteer involving organisations reporting they are better able to recruit, retain, and manage volunteers, and 100% of Social Enterprises feeling more confident to develop their enterprise.

The second national Scottish Social Enterprise Census reported in 2017 that Tayside showed the 2nd largest increase in Social Enterprises in Scotland since 2015, and that Perth and Kinross is the largest contributor in the region with 195 social enterprises, 44% of the overall make-up.

The Health and Social Care Community Engagement Team hosted five Local Health & Wellbeing Groups across different Perth & Kinross localities. These groups have enabled direct connections between community residents and steering groups with a view to collaborate on and improve health outcomes in each area.

36 voluntary sector forum meetings took place in 2017/2018 and were attended by 288 members. 97% of participating organisations reported that they feel ‘more connected’ through the forums and 84% of participating organisations reported that they are ‘better able to influence/contribute to policy’.

New activities this year included Third Sector intelligence gathering, themed sector impact reporting, and logic modelling, improving the sector’s ability to plan for positive outcomes and report on these effectively.

ORGANISATIONS INDICATED THEY ARE BETTER MANAGED, GOVERNED, OR DELIVER BETTER SERVICES

100%

SOCIAL ENTERPRISES

FEEL MORE CONFIDENT

TO DEVELOP THEIR ENTERPRISE

Case Study In June 2017, organised by PKAVS, the Perth & Kinross Social Enterprise Network held its first ever Social Enterprise Market Place. Raising awareness of the growing range of social businesses offering products and services in Perth and Kinross, the event was attended by over 100 people including many community planning staff.

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PKAVS Annual Impact Report 2017/18

National advice agencies, SENSCOT Legal, and Just Enterprise were on hand to offer one-to-one support sessions to stall holders, helping them to increase their knowledge and better understand the issues they faced.

After the event, many of the social enterprises reported new business and additional connections and contacts.

LOOKING TO THE FUTURE Over the coming year, we plan to review and further develop our range of quality organisational support services to the local Third Sector.

We will refocus our approach to volunteering development towards creating and sustaining volunteer led community projects and increasingly support young people to get involved with these.

Regional working with Tayside Third Sector Interfaces in support of the Tay Cities Deal and Tayside Integrated Children’s Services Plan will also be a focus throughout the year.

By concentrating on the evolving needs of the local voluntary sector we will help to further develop and nurture strong support for local communities.

To assist the broader Third Sector to achieve positive outcomes, we will develop, market, and deliver Business Support Services such as payroll, bookeeping, HR, and marketing.

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I feel safe at PKAVS. I don’t feel so alone now. The Minority Communities Hub has changed my life. It’s changed everything.

EMPOWERING MINORITY COMMUNITIES

HOW HAVE WE MADE A DIFFERENCE IN 2017/2018?

PROVIDED DIRECT SUPPORT TO

680

FROM ETHNIC MINORITY BACKGROUNDS

350

In 2017/2018, PKAVS have provided direct support to 680 individuals from ethnic minority backgrounds, 350 of which were new clients who had not been in contact with us before.

20 information and awareness sessions were delivered on a range of topics including employment law, money management, self-directed support and Brexit. By providing information about common issues to large groups, the amount of one-to-one support required for straight-forward issues can decrease,

allowing staff to focus on more complex problems.

In 2017/2018, rural service provision was increased, with weekly outreach sessions held in Crieff and Blairgowrie to reach rural populations. Through these surgeries, nearly 100 people who are unable to come into Perth to access our services have been reached and supported.

A strong partnership has been formed between PKAVS and Police Scotland in the Eastern Perthshire region to facilitate better communication between law enforcement and migrant worker communities on community safety matters.

By building productive relationships with the owners of farms in Eastern Perthshire, information sessions and drop-ins in both Polish and Romanian

have been offered to workers. This has allowed a much broader group of individuals to be reached.

Throughout 2017/2018, 120 people took ESOL (English as a Second Language) classes through PKAVS. Learners ranged from beginners, who took classes to allow them to have simple conversations, to more advanced students, who were preparing themselves for work or further study.

Those who took part in classes reported that they felt less isolated and had more opportunities thanks to their improved language skills. Classes are not aimed towards any one community, meaning they provide an opportunity for attendees to meet people from different cultures and foster intercultural understanding.

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WHAT ARE WE REALLY PROUD OF IN 2017/2018?

In 2018, the support available to Gypsy Traveller, Romanian, and Bulgarian communities was increased. With Perth & Kinross now seeing more families from Romania and Bulgaria settling, a new officer to support these communities has been employed.

In partnership with MECOPP, PKAVS support to the Gypsy Traveller community through Bridging the Gap, our health and social care project for all minorities aged over 50, has increased. Outcomes are being improved for this population through assistance to access services including social work support and healthcare. This work is reducing pressure on emergency services and hospitals by encouraging preventative action and self-management of health conditions.

Last year, for the first time, integrated trips were offered where multiple communities could enjoy a day out together. Attendees told us that they

loved the opportunity to meet others from different cultures and learn about different ways of life.

October 2017 saw our most successful Wellbeing Mela to date, with over 300 attendees. By promoting the event to all communities, rather than targeting the Gypsy Traveller community, turn out was particularly high, with one Gypsy Traveller family telling staff they had travelled from London to attend. Feedback from attendees was extremely positive, with people enjoying the day as well as learning more about how to look after their mental health and wellbeing.

PKAVS wellbeing project “Money Matters” was awarded a CEMVO Ethnic Minority Impact Award in the category “Impact in Financial Inclusion” in November 2017. The Money Matters project has been running since 2014 and is funded by Comic Relief. This project is very well regarded due to its importance to the community. Research by the Joseph

Rowntree Foundation has shown that “people from ethnic minority backgrounds are more likely to be unemployed, more likely to live below the poverty line, and more likely to be in need of support to manage their finances”. The support that the project provides creates a significant difference to the lives of those who access it, improving not only their financial situation, but enhancing their mental health and overall wellbeing.

2017/2018 saw the pilot of an Active Citizenship course. This 10 week block of classes was designed to empower new migrants and those members of minority communities who are not familiar with local services and processes. Topics delivered in partnership with other services, such as Police Scotland and the NHS, included how to register to vote, finding a GP and dentist, and how to purchase, register, and insure a vehicle, all valuable skills required to new members of communities.

Case Study Agata was suffering from major depression and struggling for support with her mental health. To make matters worse, she was also experiencing significant financial difficulties. PKAVS staff advised her of allowances and support that was available to her, and guided her in accessing the Citizens Advice Bureau.

She is now being helped by a mental health service, and the workers are coming to visit her in her home each week to support her. This has boosted her confidence, she feels more comfortable, and her mental health is much improved.

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LOOKING TO THE FUTURE Our new Business Plan will continue through its implementation stages. This new approach to delivering services will allow staff to increase the number of new clients they see as well as offering better support and increased referrals.

The plan will continue to be evaluated with adjustments made to ensure the best possible service is offered and positive outcomes are at a maximum.

Due to the increase in the Bulgarian community, in 2018/19 an information and Advice Development Officer specifically for the Bulgarian community will be recruited. This post will bring

new language and cultural knowledge allowing tailored support to be provided to Bulgarian clients.

Universal Credit went live in Perth & Kinross in June 2018. The new system is entirely online, which will present key challenges for minority communities; particularly the older generation who are not typically IT literate. Support will be offered for those who are applying or moving from other benefits. The Department of Work and Pensions will be supported to make this as smooth a transition as possible for some of our most vulnerable community members.

As decisions progress around Brexit, it is expected that demand on PKAVS for advice and information will drastically increase. As a result of this, a partnership agreement to work with Perth and Kinross Citizen’s Advice Bureau has been agreed. Working side-by-side, a project will be designed and funding secured for tailored support for those worried about the implications of Brexit, as well as those who require support with their citizenship documentation or status.

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My confidence has gone up. I have always been scared of talking to people my own age but talking to other young people has made me feel more comfortable.

IMPROVING MENTAL HEALTH & WELLBEING

HOW HAVE WE MADE A DIFFERENCE IN 2017/2018?

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ENGAGED IN PHYSICAL ACTIVITY WITHIN AND OUT-WITH THE SERVICE

NOW TAKE PART IN EDUCATION AND VOLUNTEERING ACTIVITIES

Throughout 2017/2018, 119 clients have been supported by PKAVS at the Walled Garden and Wisecraft, with a total of 85 new referrals received, an increase on the 47 new referrals in 2017/2018.

The clients undertook person-centred assessments to aid in developing their Personal Support Plans, allowing their recovery journey to be tailored to their individual needs and interests. This delivery model allows for a client-led

service with high levels of engagement.

From November 2017, following the launch of PKAVS’ young people’s Lost in Transition project, 25 referrals for young people aged 16-25 have been generated. These referrals were supported by 37 information and awareness raising events, which have included youth specific talks and sessions. These support opportunities address the often neglected issue of mental illness in younger populations.

20 clients reported engaging in physical activity within and out-with the service, 19 in Healthy Living activities including cooking classes, 62 reported additional social connections, and 34 say they are taking part in education and volunteering activities. These positive activities and outcomes boost mental health and improve individual wellbeing.

nine Social Work students from Dundee University, and in mid-2017, these links were extended to Stirling University’s Social Work Department. By providing varied and hands on opportunities for students to develop their skills and experience we are contributing to future practitioners and good-working practice.

Over 2017/2018, 58 volunteers have supported the PKAVS’ wellbeing work at The Walled Garden and Wisecraft, improving the lives of clients and boosting their own personal wellbeing.

Over the year, Mental Health & Wellbeing focused placements were provided for

WHAT ARE WE REALLY PROUD OF IN 2017/2018?

With the employment of an additional Activity Engagement Worker focused on Healthy Lifestyles in January 2018, PKAVS are now able to provide more physical and nutritional activities to clients engaged at The Walled Garden and Wisecraft. This has included badminton, tennis, supported gym sessions, and COOK it groups, in addition to yoga and weekly health walks.

A well recognised factor in improved

mental health, the focus on healthy lifestyles supports positive outcomes for clients.

In November 2017, £77,404 was secured from The Scottish Government’s Aspiring Communities Fund to develop a youth project – Lost in Transition. Supporting young people aged 16-25 who are experiencing difficulties with their mental

health, the project is a one-of-its-kind in the area.

Clients are supported to engage in therapeutic and social activities provided at the Walled Garden and Wisecraft, as well as developing connections outside of the project. Positive outcomes are already being seen which are key to improved long-term impact.

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Case Study Tommy was referred to PKAVS from a local High School aged 16. He had been diagnosed as being on the Autistic Spectrum and was very unhappy at school. His behavior was unsettled causing Tommy to become frustrated and display verbal and physical outbursts. These were impacting on his home life and mental wellbeing.

Tommy is an incredibly creative and talented young man and through the team at Wisecraft he has been supported to pursue the activities that give him pleasure in an environment that suits him. Both Tommy, his mum,

and the High School have informed us that he loves his time at Wisecraft and on the days he attends is much calmer at home.

sessions that have been recorded. He has then used these as the music for his animated films.

Tommy has forged relationships with other clients and gains confidence when he can help others. He is always bubbly and bright and keen to help out around Wisecraft with the activities he is comfortable with.

Through PKAVS, connections have been made with an agency that is keen for Tommy to progress his work in animation with more of an employability focus. He is currently undertaking some work experience in an animation company in Dundee and is really enjoying it. The positive outcomes for Tommy have been significant and are an example of PKAVS life-changing work.

Tommy decides how long he wishes to stay in a particular setting and will then continue with the activity in a quieter environment, but he will often ask a member of staff or a client if they will join him. He plays the piano and drums at Wisecraft and has regular jamming

LOOKING TO THE FUTURE An excellent example of prevention and early intervention, Lost in Transition seeks to help young people going through a troubled time access support and activities that promote their mental wellbeing before they require clinical interventions. In only six months, the Lost in Transition project has established itself as a vital lifeline for vulnerable young people in Perth & Kinross. The

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Project is locally unique, providing an essential service for young people through tailored support. Going forward, the aim is to ensure that Lost in Transition is sustainable and continues to help more and more young people.

With creative arts an increasingly popular therapeutic area for clients, work is progressing to expand the opportunities

around creative wellbeing. The focus will be on a range of artistic forms such as music, drama, performance and dance, creative writing, and arts and crafts. Allowing clients to use the skills they have learned in destinations outside of PKAVS, positive outcomes are encouraged and fostered.

Shopmobility’s been absolutely life changing for me… the volunteers and the people who work are absolutely wonderful; they always make you smile, they’re so helpful, they go the extra mile to help you out.

SHOPMOBILITY

Throughout the year, the service has provided 2,366 scooter hires, helping individuals with reduced mobility to access Perth City Centre, resulting in 98% of those surveyed stating that the service helped them to retain their independence.

Through regular monitoring and involvement of the users in the evaluation of the service, 98% questioned said they felt involved in discussions around their needs.

2,366

SCOOTER HIRES

HELPING INDIVIDUALS WITH REDUCED MOBILITY

Recognising the work of the service and commitments of staff and volunteers, in 2018 the service was one of only three schemes throughout the UK receiving a commendation in the Tom Hillier Awards, which celebrate and recognise excellence within the National Federation of Shopmobility.

Over 2017/2018, as a result of securing a number of awards from local Trusts, national giving programmes, and large donations, the process of improving the services’ fleet of scooters and wheelchairs has taken place that will continue into 2018/2019. This will ensure that users of the service are offered high quality mobility devices.

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FORMAL FEEDBACK

USERS

HOW HAVE WE WHAT ARE WE MADE A DIFFERENCE REALLY PROUD OF IN 2016/2017?

IN 2017/2018?

98%

SAID THE SERVICE HELPED

THEM TO RETAIN THEIR

INDEPENDENCE

LOOKING TO THE FUTURE Throughout 2018/2019, we will continue to refresh the fleet of vehicles the service can offer users, continuing to source funding through multiple sources, allowing us to modernise the service and address increasing demand.

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FINANCIAL REPORT STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2018 (INCLUDING INCOME AND EXPENDITURE ACCOUNT AND STATEMENT OF TOTAL RECOGNISED GAINS AND LOSSES)

Unrestricted Restricted Total funds Total funds funds funds 2018 2017 £ £ £ £ Income and Endowments from: Donations and Legacies 22,489 43,868 66,357 43,540 Charitable Activities 96,594 1,685,632 1,782,226 1,963,674 Other Trading Activities 48,165 33,526 81,691 82,997 Investments Income 22,629 - 22,629 19,731 Other Income 9,975 1,350 11,325 1,000 Total Income

199,852

1,764,376

1,964,228

2,110,942

Expenditure on: Raising Funds Charitable Activities

(71,439) (133,121)

(17,006) (1,869,345)

(88,445) (2,002,466)

(100,740) (2,003,449)

Total Expenditure

(204,560)

(1,886,351)

(2,090,911)

(2,104,189)

Net (expenditure) / income

Reclassification of funds

(4,708) (121,975) (126,683) - (1,923) (1,923)

6,753 -

Other recognised gains and losses Pensions - gain on remeasurement of liability

10,000

-

10,000

-

Net movement in funds

5,292

(123,898)

(118,606)

6,753

Reconciliation of funds Total funds brought forward

485,575

651,049

1,136,624

1,129,871

Total funds carried forward 490,867 527,151 1,018,018 1,136,624

This is an extract from the audited accounts of Perth & Kinross Association of Voluntary Service Limited approved on 17th September 2018.

On Behalf of the Board:

Andy Chan (Chairperson) We confirm this information is consistent with the audited annual accounts.

Bird Simpson & Co. Chartered Accountants, 144 Nethergate, Dundee, DD1 4EB A complete set of the audited accounts is available from the: Finance Manager PKAVS Limited The Gateway, North Methven Street, Perth PH1 5PP Or from our website www.pkavs.org.uk

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PKAVS is the leading charity enhancing lives and connecting communities throughout Perth & Kinross Every year, we enhance the quality of life of thousands of local people, including young and adult unpaid carers, individuals recovering from mental ill-health, and minority communities. We work tirelessly across Perth & Kinross to improve wellbeing, connect communities, and help people realise their potential.

PKAVS Head Office The Gateway, North Methven Street, Perth, PH1 5PP Email: admin@pkavs.org.uk Tel: 01738 567076 (Reception) Fax: 01738 440747 The Gateway is open 9am – 6pm Monday – Thursday and 9am – 5pm on Friday Registered company number (SC 086065). Registered charity number (SC 005561).

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