MAGA ZINE
P L AC E S M A N AG E M E N T O U R
C O M M U N I T Y
ISSUE#05
HER WIN £ 5 0 VOUC
FIRED UP, READY TO GROW! We’re preparing for a bright new future for Customers and Colleagues
DEC 2023
HOME JAMES!
Landscapes stalwart says Places Management is like a family
NEWS AND VIEWS!
The latest updates from our Colleagues in the field
TOP TALENT!
Customers paying tribute to your fantastic work
HAVE YOUR SAY!
It’s through honest feedback that we make things better
t
C E L E B R AT I N G
WELCOME
INSIDEPLACESMANAGEMENT Hi everyone, we’re now heading well into winter and, as temperatures drop, it’s important we look out for ourselves, each other, and our Customers. The Winter Brief, which you can find on the Places Management One Drive app, is packed full of information to help you and our Customers to stay safe, warm, and dry over winter. The one thing I would say above all else is Don’t Walk By. If you see something that isn’t right – a safety concern, a damp and mould issue, for example – report it. If you come across a Customer who needs help with energy costs to heat their home, do the right thing and use the referral form. There’s more information about the help available on pages 8-9. I’d like to thank everyone who took part in our Big Colleague Survey – an incredible 88% of you! It’s great to see that all the hard work we’ve put in together over the last 18 months is making a positive difference. There’s still work to be done though, and there will be opportunities
for you to get involved in shaping the actions we now take based on your feedback. Find out more on page 9. Three major Salesforce releases went live in November. For Field Services, that’s about putting all the key Customer information you need at your fingertips and using new dynamic scheduling systems to make sure we get the right person with the right tools, to the right place, at the right time. Salesforce for Field Services will continue rolling out to more teams and areas over the next months/years. There’s a quick update on pages 8-9. So, after such a busy and successful time, all that’s left for me to say is a huge thank you for your hard work this year, and to have a wonderful festive period with your families.
‘THANK YOU FOR WELCOMING US’ David Boden
Lisa Livingstone
Since joining PfP we’ve been really impressed with everyone’s commitment to our Customers and Communities, and the quality of our teams and the work you all do.
An immediate focus has been setting ourselves up in the best possible way and we’re doing that by establishing property services business areas, each with its own Head of Service. InsidePlacesManagement#5
Their role is to focus on making everything within their own specialist business area as effective and Effortless as it can be for our People and our Customers. We look forward to sharing more as we bring the team together. We’d also like to say thank you to everyone for welcoming us so openly into the team, and wish you all a Merry Christmas.
PM COMM SURVEY! Thanks to everyone who took part in the Places Management Communication Survey. The results have been shared with your Senior Leaders but in the meantime, here are some of the key findings:
■ An incredible 86% of you read this magazine when it arrives ■ 70% of you actively use Yammer (Viva Engage) ■ Your main methods of communication in your teams are email and Teams ■ Email or face-to-face is your preferred way of communicating Don’t forget, if you have any suggestions on communications, you can email these to pm.suggestions @placesforpeople. co.uk.
Remember, g your keep sharin emailing feedback by ions pm.suggest o @placesf r k people.co.u
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FLOOD PRESSURE! When your Customers’ car park floods – who are you gonna call? That’s right, Patrick Smith and Cormac Molumby!
ALL TOGETHER NOW!
This dynamic duo leapt into action to unblock some offending gutters in Derby and, hey presto, problem solved! Nice work fellas!
Another collaborative working session at Hall Park Close in Derby was a great chance to discuss the positives and negatives of day-to-day site life for both internal and external teams. Oh, and an opportunity to have a go on the fancy machinery!
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After
GIZZA KISS!
Chris Camm really got his teeth into some fly tipping in Leicester, saying: “I just thought I’d get my lips done!”
THE DREAM TEAM! DAN’STHEMAN!
The West Home Improvement Team really pulled out all the stops installing new kitchens and shower rooms for Customers at Briary Court. We’re not sure what is more impressive though – the pictures of these lovely refurbs or this “handsome” team shot!
What a fantastic transformation of a Customer’s back garden, courtesy of Daniel Fahey. In his own words: “Hard work eventually pays off!” #Effortless
Before
After InsidePlacesManagement#5
4 Hi Jim. You’re in your ninth year
Q with PM! How have things changed over the time you’ve been here? Oh, it’s like night and day compared to when I first joined! I’ve seen an incredible turnaround. For me, respect is absolutely everything and this new management understands that. Now I reckon the whole business is built around respect – for Colleagues and Customers.
A
How does that “respect”
Q work in the day-to-day?
It’s not for show, as they connect with you on a genuine level. The whole “People First” thing is real.
This place is like a family now, where everyone looks out for each other, and Yammer is a brilliant part of that.
How important is
Q Yammer’s Mental Health Community!
A and say anything I want or share
It’s magic. I know I can go on there
A been easy; I grew up in foster care,
how I’m feeling. I used to get told off by the old management for posting certain stuff but Greg put a stop to that! Yammer is fantastic for me because you feel that you’re part of something.
lost people close to me through suicide, experienced sexual abuse, had serious physical health problems, been made bankrupt… I never even cuddled someone until I was 26 years-of-age! It’s probably no wonder I’ve suffered from mental health problems for most of my adult life.
Q Yammer to you?
I can go to senior managers if
A I need anything – whether it be
Greg checks in with Jim on a regular basis
uniform or tools, it’s there for you. Before, you just had to get on with it, no questions asked. Since Greg Reed came in, communication has improved beyond all recognition and the feel about the place has changed. There’s a real sense of working together.
You’re a very proactive member of
It’s been incredible for me. Life hasn’t
Talking on Yammer has helped me no end. One time I wrote a letter to my “inner child” and shared it with everyone. The responses I received were terrific and meant a lot. So I know that Yammer is there for me – that my voice matters and People care.
We see that you have a decent
And on a one-to-one
Q relationship with the likes
Q personal level?
of Greg and Tim Weightman…! They are great, I have to say. I see them all the time and chat on Yammer with them. Greg gives me a hug every time I bump into him. They are both down-to-earth guys who encourage honesty, which is all you can ask for, really.
A disorder and recognise when I’m
I’ve been diagnosed with a personality
A
Tim and Jim at one of their catch-ups
struggling. I know when to reach out. I can go to the likes of Tim and (Contract Manager) Dave Hudson, for example, who know how to pull me back.
“This place is like a family” WE CAUGHT UP WITH LANDSCAPES LEGEND “SUBWAY JIM” McALLAN InsidePlacesManagement#5
5 What advice would you give
What about the future Jim?
Q to someone at PfP who is
Q What do the next few years
experiencing mental health issues? Talk, just talk. Whether that be to a Colleague, a Mental Health First Aider, or through Yammer – share how you’re feeling! There are lots of other People in the same position, so you’re certainly not alone. Mental health is a real priority here now – take advantage of the help that’s around you.
have in store for you? Life is magic right now. I enjoy every day and I’ve never felt more alive. But I want to be retired in two years! I’ve got a MR2 Roadster sports car and fancy just running around in that. For me, that’ll be a great way to spend my days!
A
Have your own experiences helped
Q you when dealing with Customers? Absolutely. There is a lot of pain out
A there. Of course, I’m here to do the
work but at the same time I have a role in helping Customers in other ways, if I can. The other day, a Customer came to me who felt suicidal. He is a double-amputee in a wheelchair and had just split up with his partner. I made sure I spent some serious time talking things through with him. Because of what I’ve been through, I like to think that I’m good at listening and getting People to open up to me. Thankfully, these days it’s more acceptable to share how you are feeling and ask for help – which is just as well, because there are a lot of lost souls out there.
A
ROBOT SIDEKICKS!
“I saw a toy robot at the market and thought ‘I’ll have that.’ I put a dishcloth in his hand and posted on Yammer that he was now my official helper. Everyone seemed to love it. Now I have a whole family of robot helpers!”
MENTAL HEALTH RESOURCES Here are some of our resources to help support you with your mental wellbeing EMPLOYEE ASSISTANCE PROGRAMME (EAP)
WHAT’S IN A NAME?
“‘Subway Jim’ ca me about becaus e I used to keep te lling Greg Reed th at he owed me a Su bway sandwich. Then at a get-tog ether, two trays of Subways were br ought out by Gr eg ’s EA. The name ju st stuck from that !”
CareFirst (www.eap-carefirst.com) Username: lifestyle1234 Password: carefirst A free and confidential helpline on a wide range of subjects such as stress, debt and relationships. You can also access the service by telephone on 0800 015 5630. All you need to do is tell them you work for Places for People
MENTAL HEALTH FIRST AIDERS (MHFAS) We have individuals trained to give colleagues support on mental health issues. A full list of our MHFAs is in the Team Directory on Our Place
ALL THE BEST JIM!
Jim’s curre ntly recovering from gall bladder su rgery. Get well soon, sir!
TOGETHER Jim says that support from the PfP family has been invaluable
A chat facility on Microsoft Teams sharing a variety of support topics
MANAGING STRESS A Places Academy course which covers the symptoms of stress and how you can help to reduce them InsidePlacesManagement#5
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A DAY IN THE LIFE OF... As we strive for Effortless Repairs, some of our PM People have been shadowed by Colleagues from around the business. Here are just a few of the comments… Quality and Improvement Officer Kyle Hodge on Plumber Paul Simpson
CUSTOMER COMPLIMENTS!
COLLEAGUES GOING THE EXTRA MILE
“It was truly an experience to see the daily challenges faced by our frontline. It’s easy to forget that our Customers are at the heart of what we do from behind a desk and this was a big reminder!” Training and Support Co-ordinator Steph Parsonson on Plumber Stuart Wood “Stuart is a complete professional and did everything needed to get the jobs fully fixed first time. On one job, a P1 Customer told me that he knew his issue would be resolved when he saw Stuart, as he’d recently completed another repair for the Customer to an excellent standard.” Director of Business Transformation Kara Stickland on Plumber Jordan Burrows “Jordan is a Plumber and a very good one at that! Over the day we visited six properties and he was polite, reassuring and went above and beyond to do the right thing for our Customers. An eye-opening day, to say the least, with so much to improve, but it really shows how great our teams are!” Quality and Improvement Officer Lucy Dewhurst on Gas Engineer Jason Brooksbank “It was valuable to gain a better understanding of the challenges faced by our frontline People on a daily basis. But mostly I was amazed by how much Jason remembered – from the vast number of our properties, to the ever-changing tenants, down to what each boiler had fitted inside!!!” InsidePlacesManagement#5
Well done to Daniel Horobin and Liam Sharpe whose actions prompted a Customer to praise them for “a fantastic job, despite the rain!” We received an email thanking Tristan Sheard, Andrew Gallanders and Peter Mckenna for helping Customers gain wheelchair access to their homes. The correspondence said: “I only asked and explained the problem, and the same day it was dealt with.”
A Customer wrote this about Kevin Stone after he helped resolve an escalated complaint: “He has been extremely supportive, understanding, and fair in eventually achieving a positive experience and hopefully enabling us to create a home we can be happy in for years to come.” Garry Priestley and William Cook were “very quick, clean and professional” when they attended a Customer’s property.
David Hudson’s response to a complaint led a Customer to say: “David has that rare quality, which he speaks truthfully. He is a great ambassador for your company.” A Customer said this about Emma Macdonald: “ I spoke to a lady called Emma and she was very helpful and genuinely empathised with all my problems.” Ian Musker, Carl Finch and Callum Casey were a hit with a Customer who wanted us to know that “they do a difficult job with humour and kindness.”
David Hudson turned around a difficult Customer complaint
Olivia Bretnall – who has recently been seconded as Contracts Manager for the North West (congrats Olivia!) – was given a card and chocolates by one very grateful Customer.
Helpthehomeless
The recent Yammer post by Delroy Blair regarding him finding someone homeless sleeping amongst nearby bins, provides the perfect opportunity to remind all our Colleagues about StreetLink.
Delroy Blair
StreetLink connects people sleeping rough to local services. By sending an alert on the website, StreetLink will try to find the individual, do an assessment, put them in touch with some help, and ultimately work towards moving them off the streets. www.streetlink.co.uk
NIBS
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NEWS IN BRIEF
COMMUNITY MATTERS AWARDS 2023
THE DRIVE FOR EXCELLENCE A quick guide to our new Lightfoot system WHAT IS LIGHTFOOT? It’s a fleet management system which can: ■ Diagnose engine problems before they happen and get instant alerts for serious faults ■ Give prompts around your driving style ■ Provide real-time data around things like fuel consumption and CO2 emissions ■ Integrate with other systems in the future, for example, Salesforce ■ Allow you to win prizes through a reward scheme
WHEN IS IT BEING ROLLED OUT? After a successful trial, we’re starting to install the system NOW. Lightfoot and their fitting partner Chameleon have
started getting in touch with Colleagues to arrange installation. They’ll contact you either by phone on 01206 500845, or by email from bookings@chameleon codewing.co.uk
WHY DO WE NEED IT? This is NOT about being Big Brother watching over you! Instead, it’s a way to run our fleet in the most efficient and cost-effective way. We spend tens of millions of pounds a year on insurance. Everyone driving a bit better will allow us to build more homes or continue to provide good pay increases. In short, it’s in everyone’s interests! If you have any more questions, email fleet.help@placesforpeople.co.uk
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This year’s event was held at the National Centre of Early Music in York, where 28 truly remarkable individuals were recognised for their dedication to making a difference in their Communities.
THE NEXT GENERATION!
The Landscapes team (led by Bradley Turner) took some graduates through their roles and responsibilities during a visit to Brindle. Despite the horrible weather, the day was a complete success and hopefully a nice landmark on the graduates’ ongoing journey at PfP!
GOOD TO GO! Thomas Moorcroft
The Community Matters Awards were a chance to celebrate and honour inspiring People across our Communities. These awards evolved from the Good Neighbour Awards, which we previously hosted for the last 14 years, but now involve all parts of Places for People and our diverse range of Customers.
Some real commitment and hard work from Thomas Moorcroft had this void transformed in readiness for the next Customer. Looking great!
Af ter
THAT’S MY BHOYD!
Well done to Bhoyd Rennie for achieving an Approved Electrician grading after passing his Advanced Competence Assessment. InsidePlacesManagement#5
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NIBS THINKING SMARTER!
NEWS IN BRIEF
We love these two stories from Mark Wallis which show a real “can-do” attitude…
After installing a Customer’s fence, Mark was told that a neighbour also needed a replacement and had been waiting a lot longer. Mark contacted his manager Bradley Turner who arranged for a matching new panel to be ordered and installed – in a matter of days!
WINTERREADY! WE WANT TO TRY AND MAKE THINGS A LITTLE EASIER FOR CUSTOMERS AND COLLEAGUES DURING THE WINTER MONTHS
FOR CUSTOMERS! DON’T WALK BY If you speak with a Customer and they mention an issue, or you see something of concern, please take it seriously, own it, and report it so we can help find a quick solution.
COLLEAGUE TOOLKIT Next up, Mark spotted that a bush had been neglected in the rear of one of our properties but the Customer had been quoted some “silly prices” from private contractors. Mark explained the situation to that man Bradley Turner again, and Mark and the team received the go-ahead to take on the job! #DotheRightThing
LOYAL LEGEND!
Huge congratulations to Maintenance Technician, Raymond Millar who has notched up 20 years with the company!
SURPRISE, SURPRISE!
A 90-year-old Customer couldn’t access his outside space, so Keith Green and his Landscape team stepped in. The Customer was taken into hospital before he could see the results of all the hard work, but this will be a lovely surprise for him when he gets home!
Before InsidePlacesManagement#5
After
All Customer-facing Colleagues will have leaflets that contain information about help with damp and mould. There’s also a Winter Ready Toolkit filled with online guides that can be shared with Customers.
FINANCIAL SUPPORT ■ Energy vouchers can help our Customers heat their homes and reduce the possibility of damp and mould. A referral form is located on Our Place ■ A Cost of Living Colleague Guide is on Our Place. This points to assistance on things like money, debt and energy ■ The Hardship Fund may help if you’re working with a Customer who has been seriously affected by the rising cost of living. The relevant referral form can also be found on Our Place
WARM SPACES Warm spaces are places such as libraries and community centres that are open for anyone to go to during the day. Please make sure you’ve seen the full list of warm spaces in the local area.
WARM PACKS During winter we also provide warm packs to those in need, so please use the referral form on Our Place to make a warm pack request on behalf of a Customer. For Customer support, look for ‘Winter Ready’ on Our Place
FOR COLLEAGUES! EMPLOYEE ASSISTANCE PROGRAMME (EAP) Provided by Aviva, this is available if you need someone to talk to on a wide range of subjects, including stress, debt and relationships. It’s 24/7 and confidential: ■ Telephone 0800 015 5630 to speak to a qualified counsellor (free of charge) ■ Visit the website: eap-carefirst.com Username: lifestyle1234 Password: carefirst ■ Download the app Thrive: Mental Wellbeing – the login is your email address and a personal password Enter the Access/Coupon Code: PFP0001
SALESFORCE
UPDATE! In November we launched three major new parts of our new Salesforce system. Fresh technology always brings ups and downs, but the overall feedback has been really positive – and there are already some key learnings:
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SUPPORTING CUSTOMERS
HANDY NUMBERS
MONEY AD VICE
01772 666 4TEA46M
FINANCIA INCLUSIONL TEAM
0131 657 0600
INCOME RECOVERY TEAM
01772 666 444
WE DID IT! Thank you for everyone who took part in our Big Colleague Survey! All your commitment has paid off and we can now work on the feedback you gave us in the Big Colleague Survey. The overall response rate for Places Management was 88% – 1,026 of 1,164 Colleagues – which is an absolutely fantastic effort.
FLU JABS
MENTAL HEALTH FIRST AIDERS A full list of our Mental Health First Aiders (MHFAs) is in the Team directory on Our Place. You can contact MHFAs on Teams, by email or via a phone call.
PLACES ACADEMY Here you will find mental health and wellbeing courses, advice on Building Better Mental Health Life Transitions and Balancing Your Work and Life.
If you don’t qualify for the free jab then Places for People will reimburse you £15 towards the cost. See the People Services page on Our Place for more information.
OUR PLACE REWARDS This has a range of savings on everything from food shopping to white goods and days out. There’s also a handy savings calculator, a wellbeing centre with online fitness workouts, recipe ideas, financial wellbeing guidance – and much more! For Colleague support, look for ‘Support for our Colleagues’ on Our Place ■ Technically things work well and we are dealing with any issues highlighted by Planners and Operatives ■ Our workshops that continue to monitor its performance are vital ■ Colleague support and training during the next few weeks and months remain a priority ■ We’re in this together – we know that a new system always brings challenges but we’re committed to take on your feedback to make Salesforce a real success…!
But now the hard work really starts! Throughout January 2024 there will be a number of workshops where you can share or expand on your views. From these, proper action plans will be formulated for the year ahead, to keep driving improvements for all our People. In the meantime, here’s a sneak peek at some of the highlights: ■ 73% is the overall engagement score for PM (a 9% increase from last year) ■ 84% of you said that your managers give you empathy and support when needed ■ 85% said we are a diverse, inclusive and welcoming company ■ 84% confirmed that you have open and honest conversations with your line managers Expect a lot more information in the next weeks and months but rest assured, your feedback will be acted upon. Real change is coming…! InsidePlacesManagement#5
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NIBS
NEWS IN BRIEF
LET THERE BE LIGHT!
We heard about some fantastic commitment from Electrician Robert Wales who refused to leave a job (a tripping electrical fault) until it was resolved. The Customers were a couple with a new-born baby, so Robert stayed over time to ensure they wouldn’t literally be left in the dark!
ONLINE SUPPORT!
OUR FIGHT CONTINUES! The amazing David Hudson’s Landscapes team (above) have been enjoying some damp and mould training. Elsewhere, Jason Farrow (left) certainly did a terrific job treating damp and mould at a Customer’s property. Nice one Jason! Our Customers really are in safe hands!
After
Before
Be careful out there... A reminder that as part of PfP’s digital inclusion programme, our Customer Experience team is here to support Customers in getting online, help them to access suitable training (including one-to-one help) as well as access to devices, broadband and data if needed. If you know of any Customers you feel would benefit from this service, then feel free to refer them by sending an email to inclusion@placesforpeople.co.uk.
HAPPY DAYS!
Thanks to Stuart McDonald for sharing this smashing pic of the Derwent/Midlands Gas team at their Team Talk. #StrongerTogether
InsidePlacesManagement#5
A timely reminder from Ed Hogan that you need to be mindful when cleaning or clearing out an area.
Whilst cutting a shrub, Ed and the team came across not one, but 17 needles that could have caused a pretty serious injury. Thankfully, these were taken off-site and disposed of safely.
Christopher Stringer also shared that he found this “18 inches of nastiness” which was removed by Landscapes staff from a site in West Yorkshire. Last but not least, Peter Hindle discovered this drug paraphernalia in a shrub bed.
PLEASE STAY VIGILANT EVERYONE!
HOW–TO GUIDES Have you attended a job which the Customer could have done themselves? The My Place section on our Customer website has a mix of handy DIY guides and top homecare tips to help Customers. It’s a win-win! Customers can avoid waiting for an appointment, while reducing unnecessary repair call outs. Some examples include:
■ What to do if you have no hot water ■ Repressurising a boiler that has low pressure ■ How to fix a leaking toilet ■ How to bleed a radiator ■ How to get your boiler ready for winter
www. placesforpe o co.uk/helpfuple. guides-tips/ l-
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Volunteering in Tanterton
THE LITTER END! Toni O’Hagan and her team spent the day volunteering at Tanterton Village Centre in Preston – and managed to collect 13 full bags of litter!
We have a category for each of our People Promises: ■ Do The Right Thing. Always. ■ Fired Up. Ready To Grow. ■ One Community.
Cleaning-up in Plungington
■ Be Respectful, Earn Respect.
Don’t forget that PfP People can request two days a year paid leave for volunteering. Make a request through Business World, choosing ‘volunteering leave’ from the drop-down list. Before
■ Enjoy Work.
After
THE DARGUE SIDE! Some hard work from Derek Dargue made a real difference to yet another void, all ready for the next Customer! Elsewhere, when on another job, Derek was plied with tea and biscuits by this lovely Customer. Derek responded by going to the local coffee
STAR AWARDS NOMINATIONS ARE NOW OPEN!
Recognise Colleagues who go above and beyond to live our People Promises by nominating them for a Star Award...
Meanwhile, the Transformation team got stuck in the clean-up of a memorial garden in the Community of Plungington, helping to prepare the space ready for loved ones to be laid to rest and remembered. Brilliant work, everyone! #OneCommunity
GET VOTING!
shop and buying her a couple of nice chocolate shortcake and caramel squares! “She was overwhelmed that someone would get her a present,” said our man. Nice one Derek! It’s the small things that help us go the extra mile…
A judging panel will meet every four months (in January, May and September) to review every nomination. They will select Gold, Silver and Bronze winners for each People Promise, and they’ll receive £500, £250 and £150, respectively. In addition, all Gold Award winners will be invited to celebrate their success at the annual Star Awards ceremony. Nominating Colleagues who’ve really stood out and deserve recognition is easy. Simply head over to Our Place Rewards and fill in the short nomination form. InsidePlacesManagement#5
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THE BEST OF YAMMER
THANKS FOR SHARING YOUR STORIES! FANCYTHAT! Our Scheduling and Admin Teams
certainly got into the spirit of things at their fancy dress comp in Preston!
BABYONBOARD! Huge congratulations to Trade Supervisor Dennis Abbott and his wife who have welcomed into the world the very lovely Alice Katy Fox Abbott. She’s a cutie!
NICEONE! Congratulations to Landscapes’ Jay Hitchcock, Owen Radford and Adam Mccrory who have all passed their six-month probations!
WHATABLAST! Great stuff from Michael Blastland,
Jamie Gunson and Jason Farell who took some time out to visit a local self-funded deaf charity (Deaf Village North West). Thanks to our team, work is now underway to see if PfP can help support the organisation’s efforts going forward.
We love he aring your sto ries, big or small – pleas e keep po sting th e m on Yam mer!
BOWLEDOVER! The North West Gas Install team enjoyed a team bonding bowling session in Preston. Up for grabs was the “much-sought-after TikTok spanner” which was won by Luke Griffin!
CHARITYCHEER! Well done to Duane Jackson (aka baby shark and unicorn) who took part in a Macmillan charity fun day which raised £2,175 for this fantastic cause!
SPOTTHEDIFFERENCES! HER WIN £ 5 0 VOUC
WHAT YOU NEED TO DO…
Find the eight differences between these two pictures and circle them. Simply complete the puzzle, take a picture of this page and email it to PM.suggestions@placesforpeople.co.uk
Terms and conditions: Closing date
is 15-01-2024. Editor’s decision is final. No alternative prizes. One winner will be picked from successfully completed pages. Only open to Places Management Colleagues.
CONGR ...to Da ATS! vid who wo Bass n issue’s A last mazon Gift Ca rd comp!