Sobre Nosotros Crece Innovando
PMC® es la primera empresa latinoamericana de consultoría en ostentar simultáneamente las certificaciones ISO/IEC 20000 para la Gestión de Servicios, la ISO/IEC 27001 para la Gestión de la Seguridad de la Información, la ISO 22301 para la Gestión de la Continuidad de Negocio y la ISO 9001, para la gestión de la calidad en todos sus procesos de negocio. PMC® ha sido reconocido por EXIN, la más importante casa certificadora del mundo, como el Partner Platinum más influyente de la región y principales artífices de una verdadera revolución en el sector TI, basada en el diseño y puesta en marcha de procesos y servicios de altísima calidad. PMC® es la única organización acreditada como “AXELOS Consulting Partner” de la Región Andina; hecho que respalda la altísima calidad de los servicios de consultoria que proporciona, y la calidad del equipo de consultores con el que cuenta.
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Data centre and its importance EPI Global Data Centre Training Services
Large scale computer rooms housing potentially thousands of servers and storage devices. Often very mission critical. If the data centre has an outage then the business suffers huge direct and indirect losses.
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What is the Cost of downtime EPI Global Data Centre Training Services
Source: META Group Copyright 2015 • 4
The complexity of data centres EPI Global Data Centre Training Services
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Main causes of downtime EPI Global Data Centre Training Services
Human error
Software program malfunction
Computer virus
Site disater Hardware or System failure
Causes of downtime and data loss (Source: ZDNet by ADIC)
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What is the Cost of downtime EPI Global Data Centre Training Services
Source: Ponemon Institute Report Janury 2016 Copyright 2015 • 7
What is the Cost of downtime EPI Global Data Centre Training Services
Source: Ponemon Institute Report Janury 2016 Copyright 2015 • 8
How to deliver consistent quality of service? EPI Global Data Centre Training Services
Remember this guy?
Doing the same thing over and over again will result in a consistent outcome
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Holistic view of data centers EPI Global Data Centre Training Services
Data centers are more than just brick and mortar‌.
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DCCF© (i) EPI Global Data Centre Training Services
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DCCF (ii): Hoja de Desarrollo Profesional EPI Global Data Centre Training Services Rol de Trabajo / Función
Descripción Corta
Entrenamiento requerido
Entrenamiento Opcional
Gerente del Edificio
Administra y mantiene la propiedad del centro de datos en nombre de, y para la satisfacción de, el propietario y el inquilino teniendo en cuenta todos los aspectos incluyendo la seguridad.
CDCP
CDFOM
Gerente de facilidades
Administra y mantiene las instalaciones del centro de datos para garantizar la continuidad y disponibilidad de los servicio de una manera eficaz y eficiente.
CDCP CDCS CTDC
CDFOM
Gerente de Operaciones
Gestiona el equipo de operaciones responsable de la operación de un centro de datos de alta disponibilidad, eficaz, eficiente y flexible para la organización.
CDCP CTDC CDFOM
CDCS CDRP
Gerente de Piso
Gestiona toda la infraestructura y actividades dentro de la sala de computación.
CDCP CDCS CDFOM CDMS
CTDC
Ingeniero de Centro de Datos
Ejecuta la instalación, soporte operacional y de mantenimiento de la infraestructura de las TIC y de la red.
CDCP CDFOM
CTDC CITS
Escritorio de Ayuda
Actua como primer punto de contacto, registra, analiza y trata de resolver los incidentes y solicitudes de servicio. En caso contrario, escala a la segunda línea de apoyo.
CDCP CITP
CDFOM CITS
Gerente de NOC (Centro de Operaciones de Redes)
Gestiona clientes, proveedores y equipo técnico para garantizar que los equipo TIC y la red cumplan con los noveles comprometidos en los SLAs.
CDCP CDFOM CITP
CDMS
La Información contenida en este documento se extrae del EPI-DCCF© (Data Centre Competence Framework©). Para mayor información detallada acerca de las descripciones de as funciones, competencias requeridas y las necesidades de formación, descardar el EPII-DCCF© de http://www.epi-ap.com/dccf
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Certificaciones y Entrenamientos EPI Global Data Centre Training Services
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Global accreditation and endorsement EPI Global Data Centre Training Services
Accreditation
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Endorsement
Design / Build Track EPI Global Data Centre Training Services
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Design / Build Track - Structure EPI Global Data Centre Training Services
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Design / Build Track EPI Global Data Centre Training Services
Target Customer Anyone who is involved in data centre whether as a user, operator/owner, supplier/installer of data centre equipment, data centre designer/builder, etc.
Typical job titles are; Pre-sales consultant/technician/specialist etc. Data centre consultants; Data centre managers; Data centre operations staff Floor managers / Facility managers / Operations managers
IT Managers Network and system administrators Data centre contractors specialized in areas such as power, cooling and fire suppression General data centre vendor staff Copyright 2015 • 17
Certified Data Centre Professional (2-day course)
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CDCP - Certified Data Centre Professional EPI Global Data Centre Training Services
Prerequisites No specific pre-requisite, participants who have at least one/ two year(s) of actual working experience in a Data Centre/ facilities environment are best suited.
Elevator Pitch CDCP is aimed at anybody who is involved in data centres being from a design & built, operations, data centre product supplier, management, data centre floor space sales or any other perspective. It gives students a common understanding what data centres are about and provides a decent level of detail about most critical aspects such as power, cooling, fire suppression, EMF, telecommunication, operations and security.
Examination 1 hour, 40 questions, closed book, multiple choice (A,B,C,D) Passing mark: 27 out of 40 have to be correct. Copyright 2015 • 19
Certified Data Centre Specialist (3-day course)
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CDCS - Certified Data Centre Specialist EPI Global Data Centre Training Services
Prerequisites Students who attend this course they must hold a valid CDCP certificate.
Elevator Pitch CDCS is highly suited for those who need to have a more detailed understanding about technical aspects of topics such as power, cooling, fire suppression and other topics. It benefits those involved in designing and building data centres as well as end-users having a data centre renovation and/or construction project who want to ensure that the solutions offered by vendors are adequate and appropriate for the business case at hand.
Examination 1.5 hour, 60 questions, multiple choices. Passing mark: 45 out of 60 have to be correct. Copyright 2015 • 21
Certified Data Centre Expert (5-day course)
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CDCE - Certified Data Centre Expert EPI Global Data Centre Training Services
Prerequisites Students who attend this course they must hold a valid CDCS certificate.
Elevator Pitch CDCE is ideally suited for students who will run data centre design projects either as a supplier or as an end-user. It will expose the participants to the total project flow starting from scoping, sizing the design criteria, reviewing electrical/floorplans etc, equipments selection and much more. Approx 60% of the class time is spent on business cases where participants have to do calculations, review of designs, write test and commissioning plans etc.
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Operations / Governance Track EPI Global Data Centre Training Services
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Certified Data Centre Facilities Operations Manager (3-day course)
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CDFOM EPI Global Data Centre Training Services
Target Customer Although CDFOM focuses on the data centre specifically, apart from the traditional data centre staff CDFOM is being attended by a range of IT professionals, such as; Data centre managers / team leaders
Floor / Facility managers Data centre operations staff System / network engineers
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CDFOM EPI Global Data Centre Training Services
Prerequisites It is advisable for the participants to have some experience in data centre operations although it is not required. Highly recommended is to attend the CDCP prior to attending CDFOM
Elevator Pitch CDFOM is ideally suited for those involved in the day-to-day operations of data centre operations and facilities. It exposes students to all matters such as how to setup the organization, important considerations for Security, Safety, Equipment Life Cycle Planning, PTW (Permit To Work) processes and much more.
Examination 1.5 hour, 60 questions, closed book, multiple choice (A,B,C,D) Passing mark: 45 out of 60 have to be correct
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Certified Data Centre Risk Professional (2-day course)
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CDRP EPI Global Data Centre Training Services
Target Customer The primary audience for this course is an IT, Facilities or Data Centre Operations professional working in and around the data Centre (representing both end-customers and/or service provider/facilitators) and having responsibility to achieve and improve hiavailability and manageability of the Data Centre, such as: Data centre managers; Operations / Floor / Facility managers IT managers; Information security managers Security professionals Auditors/ Risk Managers/ Professionals responsible for IT/corporate governance.
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CDRP EPI Global Data Centre Training Services
Prerequisites It is advisable for the participants to have some experience in data centre operations. Although not required, having attended CDCP, CDCS, CDCE, CDFOM and/or CITM is an advantage.
Elevator Pitch CDRP assists individuals and organizations in developing a systematic approach using a risk assessment methodology to ensure that all risks to the data centre are identified and appropriately addressed. CDRP is based on industry standards for risk management and will allow students/organizations to create a risk management plan immediately after having successfully completed the course
Examination 1 hour, 40 questions, closed book, multiple choice Passing mark: 27 out of 40 have to be correct Copyright 2015 • 30
Certified Data Centre Migration Specialist (2-day course)
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CDMS EPI Global Data Centre Training Services
Target Customer The primary audience for this two-day course are: IT-professionals, Facilities or Data Centre Operations professionals Any one who has to deal with Data Centre Migration Projects and/or Data Centre Strategies, such as: Project Managers Data Centre managers, Operations / Floor / Facility managers, IT managers, Network/System engineers Data Centre sales/consultants Logistic Managers System Integrators who often undertake migration projects Copyright 2015 • 32
CDMS EPI Global Data Centre Training Services
Prerequisites None. Having attended CITM and/or CDCP is recommended but not a requirement.
Elevator Pitch Data centre migration is an exceptionally high-risk undertaking. Most data centre professionals have never done this before. CDMS is ideally suited for professionals who are involved in data centre migration projects. It provides a systematic approach and methodology to perform a data centre ‘lift and shift’ whilst minimizing business interruption and risk of downtime.
Examination 1 hour, 40 questions, closed book, multiple choice Passing mark: 27 out of 40 have to be correct
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Additional benefits to companies EPI Global Data Centre Training Services
All personnel will have a common understanding on the data centre Faster assimilation of new employees All employees speak the same language to customer Improve employee motivation and satisfaction
Career planning tool Ensure employees have the skills to perform their mission critical tasks
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EXIN certificate – Credibility & Value EPI Global Data Centre Training Services
Global accreditation and examination body Independent and totally impartial Operating strictly under the ISO accreditation scheme
Focus on ICT Certified over 2 million professionals
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GRACIAS
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