Tech Connect
When Technology Reaches its Maxima Human Touch Augments Technology enhances our life experiences, whether it is at work, play, learning or connecting. The possibilities
available through artificial intelligence, augmented reality or cloud computing have created a wide range of options for
businesses to leverage. Technology also enables companies to provide fast, convenient service at scale. Yet, customers demand human connections. Findings from a PwC Consumer Intelligence Series Survey found that 75% of shoppers desire more human interaction in the future.
T
echnology was the boon that helped us
stay
businesses
connected function
and
helped
during
the
pandemic. Yet, one of the things people
most craved for was connection to another
human being. As I coach leaders, two areas of development stand out - communication
and stakeholder management. Interestingly, they
both
have
chief protagonist.
‘the
person’
as
the
Ruby Thapar A Reputation and Sustainability Consultant and an Executive Coach, Mumbai
80
POLYMERS Communiqué
l
February - March 2022
