Who's Who in Trinidad & Tobago Business 2013 by Prestige Business Publications Ltd.

TABLE Aegis Business Solutions Limited......................................... Inside Back Cover Aegis Management Solutions Limited................................ Inside Back Cover Angostura Limited................................................................Outside Back Cover Repsol E & P Trinidad and Tobago Limited....................................................... 1 TRACMAC The Cat Rental Store........................................................................5 Neal and Massy Automotive Limited.................................................................7 Who’s Who in Trinidad and Tobago Business 2012 - 2013

Neal and Massy Group..........................................................................................7

Produced and Created by Prestige Business Publications Ltd.

Ministry of Trade, Industry and Investment.....................................................8

Advertising Patricia Lewis, Marie Gurley, Betti Gillezeau, Zachary Tardieu

Today’s Optical Limited.........................................................................................9

Edited by Editorial Department, Lonsdale Saatchi & Saatchi Advertising

Energy Chamber of Trinidad and Tobago............................................... 10, 179

Cover Design and Design Kelvin Thomas - Precision Design Studio Production Jessica Medina Layout Laird Raymond Writers Kay Baldeosingh-Arjune, Kim Boodram, Sandra Chouthi, Florence Louis-Edouard (Senior Trade Specialist, Trinidad and Tobago Coalition of Services Industries), Natasha Ramnauth, Desirée Seeberan, Keith Spencer

Optometrists Today...............................................................................................9 Trinidad and Tobago Manufacturers’ Association (TTMA)............... 10, 181 Trinidad and Tobago Chamber of Industry and Commerce...............10, 180 American Chamber of Commerce of Trinidad and Tobago (AmCham T&T).................................................... 10, 178 bp Trinidad and Tobago (bpTT).........................................................................11 Trinidad and Tobago Chamber of Industry and Commerce - Tobago Division............................................................ 12, 180 Trinidad and Tobago Coalition of Services Industries (TTCSI)......... 12, 180 Employers’ Consultative Association of Trinidad and Tobago (ECA).......................................................................12, 179 Trinidad Hotels, Restaurants and Tourism Association (THRTA)............ 12 PetroCard Caribbean........................................................................................... 13

Photography Maps by All Print Express, Stephen Broadbridge, Maria Nunes

Prestige Business Publications Limited............................................................16

Annual Distribution 10,000 copies

BizLink - Conduct Government Business Online.......................................... 118

Prestige Business Publications team:

Honorary Consuls Accredited to the Republic of Trinidad and Tobago..........................................................................................134

Richard Lewis Chairman

Diplomatic Missions and International Organisations.............................. 164

A.S. Bryden and Sons (Trinidad) Limited – Johnnie Walker..................14, 15 Julian Kenny - Environmentalist Extraordinaire..........................................100

Map of Trinidad...................................................................................................182

Patricia Lewis Director

CCI Goal: Improved Scores for T&T.............................................................. 188

Marie Gurley Director

Map of Port of Spain......................................................................................... 204

Jessica Medina Production Supervisor Candace Lennard Admin Assistant Nichele West-Broome Admin Assistant Betti Gillezeau Sales Representative Zachary Tardieu Sales Representative Copyright © 2012 Prestige Business Publications Ltd. All rights reserved. Prestige Business Publications Ltd. The Film Centre, 9 Humphrey Street, St. James, Trinidad and Tobago. Tel: (868) 622-0738/9 Fax: (868) 622-0426 Email: info@whoswhotnt.com Website: www.whoswhotnt.com

Ministry of Energy and Energy Affairs................................................................8

Map of Tobago................................................................................................... 196 Fast Facts..........................................................................................205, 206, 207 The Government of Trinidad and Tobago..........................................208, 209 Index by Surname...............................................................................210, 211, 212

17,18,19

Automotive and Aviation Services......................................... Airports Authority of Trinidad and Tobago (AATT)................................................20, 21 National Helicopter Services Limited.................................................................................. 22 Vehicle Management Corporation of Trinidad and Tobago (VMCOTT)..................23 Bristow Caribbean Limited.................................................................................................... 24

Banking, Investment and Financial Services................

25,26,27

FATUM........................................................................................... Inside Front Cover, 28, 29 Guardian Asset Management Limited................................... Inside Front Cover, 28, 29 Guardian General Insurance Limited...................................... Inside Front Cover, 28, 29 Guardian Holdings Limited........................................................ Inside Front Cover, 28, 29

OF CONTENTS Guardian Life................................................................................. Inside Front Cover, 28, 29 First Citizens........................................................................................................................ 30, 31 invesTT.................................................................................................................................32, 33 RBC Financial (Caribbean) Limited.............................................................................. 34, 35 Republic Bank Limited.......................................................................................................36, 37 Scotiabank Trinidad and Tobago Limited................................................................... 38, 39 Caribbean Financial Group....................................................................................................40 Island Finance Trinidad and Tobago...................................................................................40 CIBC FirstCaribbean International Bank.............................................................................41 Intercommercial Bank Limited.............................................................................................. 42 Venture Capital Incentive Programme (Ministry of Trade and Industry)................. 43 Caribbean Information and Credit Rating Services Limited (CariCRIS)....................44 Funds International Limited...................................................................................................44

Construction, Engineering and Transportation...........

45,46,47

Carillion (Caribbean) Limited........................................................................................48, 49 Caribbean Lifts.......................................................................................................................... 50 Junior Sammy Contractors Limited...................................................................................... 51 Jusamco Pavers Limited.......................................................................................................... 51 Sammyâ&#x20AC;&#x2122;s Multilift Services Limited...................................................................................... 51 Advance Readymix Limited................................................................................................... 52 Paramount Group of Companies......................................................................................... 52 Paramount Transport & Trading Company Limited....................................................... 52 Paramount Transport and Trading Contractors Limited............................................... 52 Unlimited Power Tools Limited.............................................................................................53 Halcrow Trinidad and Tobago Limited............................................................................... 54 KENTZ-OJâ&#x20AC;&#x2122;s E&I Services J.V................................................................................................ 54 Process Systems Limited (PSL)............................................................................................ 55 Trinidad and Tobago Contractors Association (TTCA)................................................ 55 Trinidad and Tobago Institute of Architects..................................................................... 55 Trintrac Limited........................................................................................................................ 56

57,58,59

Education and Training......................................................

National Training Agency of Trinidad and Tobago (NTA).....................................60, 61 Arthur Lok Jack Graduate School of Business.................................................................. 62 University of Trinidad and Tobago (UTT)......................................................................... 63 College of Science, Technology & Applied Arts of Trinidad and Tobago (COSTAATT)............................................................................................................................64 CTS College of Business and Computer Science Ltd...................................................... 65 Sital College............................................................................................................................... 66 Trinidad and Tobago Hospitality and Tourism Institute (TTHTI)............................... 67 ROYTEC...................................................................................................................................... 68 Select Institute of Foreign Languages................................................................................. 68 UWI School of Business and Applied Studies.................................................................. 68

69,70,71

Energy and Energy Related Industries........................... National Energy Corporation (NEC)................................................................................... 72 National Gas Company of Trinidad and Tobago Limited (NGC)......................... 73, 74 BG Trinidad and Tobago Limited......................................................................................... 75 Centrica (Trinidad & Tobago) Limited........................................................................ 76, 77 Petroleum Company of Trinidad and Tobago Limited (Petrotrin)....................... 78, 79 Trinidad and Tobago National Petroleum Marketing Company Limited (NP)..80, 81 Atlantic....................................................................................................................................... 82 EOG Resources Trinidad Limited......................................................................................... 83 Industrial Gases Limited.........................................................................................................84 Johnny Q Equipment Rentals................................................................................................ 85 Lake Asphalt of Trinidad and Tobago (1978) Ltd............................................................ 86

Phoenix Park Gas Processors Ltd......................................................................................... 87 Power for Rent Limited........................................................................................................... 88 Standby Power Limited........................................................................................................... 89 Stork Technical Services........................................................................................................90 World Wide Equipment Caribbean Limited....................................................................... 91 ASCO Trinidad Limited........................................................................................................... 92 Falck Nutec Trinidad and Tobago Limited......................................................................... 92 Trinidad Offshore Fabicators Unlimited............................................................................. 93 Trinidad Tank & Fuel Services Limited............................................................................... 93 Zam Industries Limited...........................................................................................................94

Facilities Management.....................................................

95,96,97

National Maintenance Training and Security Company Limited (MTS)................... 98 Green 3 Systems...................................................................................................................... 99 J&G Supplies Just Clean Janitorial Services Limited....................................................... 99 Servus Limited........................................................................................................................... 99

Health, Safety, Security, Environment and Standards.........................................................

101,102,103

Allied Security Limited.......................................................................................................... 104 Caribbean Industrial Research Institute (CARIRI)........................................................ 105 Environmental Management Authority (EMA)............................................................. 106 HHSL Safety Systems Limited............................................................................................ 107 Innovative Security Technologies Limited (ISTL).......................................................... 108 Joint Medical Products Caribbean Limited (JMPC)...................................................... 109 Kaizen Environmental Services (Trinidad) Limited........................................................ 110 Trinidad and Tobago Bureau of Standards (TTBS)......................................................... 111 Water Solutions Ltd.................................................................................................................112 Heller Security Services 1996 Limited................................................................................113 R.O.S.E. Environmental Limited............................................................................................113 Almawi Limited........................................................................................................................ 114 Analytical Technologies Limited......................................................................................... 114 Waste Disposals (2003) Limited....................................................................................... 114 Caribbean Safety Products Limited.....................................................................................115 Caribbean Tech Disposals.....................................................................................................115 Jaric Environment, Safety and Health Services Limited.................................................115 Ace Recycling Limited.............................................................................................................116 Secure Recycling Limited.......................................................................................................116 Piranha International Limited................................................................................................117 Plastikeep...................................................................................................................................117 Hand Arnold..............................................................................................................................117

Information Communications Technology........

119,120,121

Blink Telepresence......................................................................................................... 122, 123 Telecommunications Services of Trinidad and Tobago (TSTT)........................ 122, 123 iGovTT..............................................................................................................................124, 125 National ICT Company Limited..................................................................................124, 125 Columbus Business Solutions..............................................................................................126 Columbus Communications Trinidad Limited.................................................................126 FLOW.........................................................................................................................................126 Fujitsu Caribbean (Trinidad) Limited.................................................................................127 GTECH Global Services Corporation Limited..................................................................128 GTECH Latin America Corporation Limited.....................................................................128 Illuminat (Trinidad & Tobago) Limited..............................................................................129 Pereira & Company Limited.................................................................................................130 Tech Nine I.T. Solutions Limited..........................................................................................131 Sight Factory Limited.............................................................................................................132

TABLE OF CONTENTS Simply Intense Media.....................................................................................................132, 161 Digital Business Limited........................................................................................................133 Voice Outsourcing TT Limited............................................................................................133

Insurance................................................................

135,136,137

Beacon Insurance Company Limited........................................................................ 138, 139 National Insurance Board of Trinidad and Tobago (NIB).................................... 140, 141 Furness Anchorage General Insurance Limited..............................................................142 Risk Management Services Limited...................................................................................143 Association of Trinidad and Tobago Insurance Companies (ATTIC)...................... 144 Farah Insurance Brokers Limited........................................................................................ 144 Trinidad and Tobago Association of Insurance & Financial Advisors...................... 144

Manufacturing and Retail Distribution............

145,146,147

EIL Group of Companies.............................................................................................. 148, 149 Century Eslon Limited.................................................................................................. 148, 149 CMR and Company Limited................................................................................................ 150 Engineering Associates Limited...........................................................................................151 Ansa Coatings Limited...........................................................................................................152 Blackthorn Investments Limited..........................................................................................152 Happi Group of Companies..................................................................................................152 Happi Products Limited.........................................................................................................152 Penta...........................................................................................................................................152 Vista Villas Property and Housing Development...........................................................152

Media, Public Relations, Publishing and Print.............................................

153,154,155

Label House Group Limited......................................................................................... 156, 157 Rent-A-Amp Sounds & Lighting Company......................................................................158 Saltwater Studios Ltd.............................................................................................................159 Abovegroup•Ogilvy............................................................................................................... 160 Advantage Advertising Services Ltd................................................................................. 160 Simply Intense Media.....................................................................................................132, 161 OGM Communications Ltd...................................................................................................161 Ancafi Printers Limited..........................................................................................................162 Desktop Designs.....................................................................................................................162 212 Advertising........................................................................................................................162 Mical Marketing Ltd...............................................................................................................162 Precision Design Studio.........................................................................................................163 Reputation Management Caribbean Limited (RMC)....................................................163

Professional Services and Public Sector Organisations..............................

165,166,167

Clark & Battoo Limited...........................................................................................................168 IBB Limited................................................................................................................................169 Regency Recruitment Limited............................................................................................. 170 Renew Star Serpentine Limited............................................................................................171 Chapman’s Records Management Limited......................................................................172 HRC Associates Limited........................................................................................................172 Eve Anderson Associates.....................................................................................................173 Institute of Chartered Accountants of Trinidad and Tobago (ICATT).....................173 Jo-Anne Mouttet & Associates Recruitment Services..................................................174 ODYSSEY CONSULTinc LIMITED......................................................................................174 PROCOMER Export Promotion Agency of Costa Rica..................................................175 Recruitment Xperts Ltd.........................................................................................................175 Sandra Welch-Farrell & Company (SWF&Co)...............................................................176 Streamline Solutions...............................................................................................................176 TSG Consulting........................................................................................................................177 Abeo Organisational Development Solutions.................................................................177

CONTINUED

American Chamber of Commerce of Trinidad and Tobago (AmCham T&T).10, 177 Streamline Systems................................................................................................................178 CSR Solutions Limited............................................................................................................178 DRA Consulting.......................................................................................................................178 Employers’ Consultative Association of Trinidad and Tobago (ECA)................12, 179 Energy Chamber of Trinidad and Tobago.................................................................. 10, 179 Lennox H. Sealy and Associates Limited..........................................................................179 Trinidad and Tobago Chamber of Industry and Commerce................................. 10, 179 Trinidad and Tobago Chamber of Industry and Commerce - Tobago Division....... 12, 180 Trinidad and Tobago Coalition of Services Industries (TTCSI)...........................10, 180 Trinidad and Tobago Group of Professional Associations Limited (TTGPA)........ 180 Trinidad and Tobago Manufacturers’ Association (TTMA)................................10, 180 British Caribbean Chamber of Commerce........................................................................181 Couva/Pt Lisas Chamber of Commerce............................................................................181 Greater Chaguanas Chamber of Industry and Commerce............................................181 Greater Tunapuna Chamber of Industry and Commerce..............................................181 India–Trinidad and Tobago Chamber of Industry and Commerce..............................181 Penal/Debe Chamber of Commerce..................................................................................181 Sangre Grande Business Association.................................................................................181

Property Development and Real Estate...........

183,184,185

Association of Real Estate Agents (AREA)......................................................................186 Cevara Realty...........................................................................................................................186 CNK Realtors............................................................................................................................186 CPRC Realty..............................................................................................................................186 Galera Development Company Ltd....................................................................................186 Key West Property Services.................................................................................................186 Private Investments Co. Ltd.................................................................................................186 Sea Jade Investments.............................................................................................................186 Guillen Realty...........................................................................................................................186 Kencita Ltd................................................................................................................................186 Kenny Partnership Real Estate Brokers.............................................................................186 Realty Brokers Services.........................................................................................................186 Rics Real Estate........................................................................................................................186 Stuart Spiers Real Estate Services Limited.......................................................................186 TPM Co......................................................................................................................................186 Vel Real Estate.........................................................................................................................186 Caribbean Estates, Lands and Villas..................................................................................187 Kanhai Real Estate..................................................................................................................187 Titan Real Estate Services.....................................................................................................187

Shipping, Ports and Maritime Services............

189,190,191

Point Lisas Industrial Port Development Corporation Ltd. (Plipdeco)......................192 Port Authority of Trinidad and Tobago.............................................................................193 Port of Port of Spain (PPOS)................................................................................................193 Acclaim Freight & Logistics Services Limited................................................................. 194 Insa Shipping Services Limited........................................................................................... 194 Skyline Freight and Management Limited....................................................................... 194 Shipping Association of Trinidad and Tobago (SATT).................................................195 Shipping Solutions and Services Limited...........................................................................195

Travel, Tourism and Conference Facilities......

197,198,199

Tourism Development Company (TDC)......................................................200, 201, 202 Trinidad and Tobago Convention Bureau........................................................................202 Caribbean Discovery Tours Limited..................................................................................203 Chaguaramas Development Authority (CDA)..............................................................203 Tobago Hotel and Tourism Association (THTA)..........................................................203 Trinidad and Tobago Incoming Tour Operators Associaton (TTITOA).................203

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For over a decade this publication has the distinction of being the premier business networking communication channel in Trinidad and Tobago. The value that visibility in the Who’s Who in Business magazine brings to our advertising partners is unparalleled. Who’s Who in Trinidad & Tobago Business 20122013 edition, in similar fashion to our Business Trinidad & Tobago magazine published early this year, has a focus on the celebration of this country’s 50 years as an independent nation. As all our readers and advertisers know, Who’s Who is a relationship builder in the Business-to-Business (B2B) and Business-to-Consumer (B2C) world, and as I reflect on what I see from past films of the Trinidad and Tobago flag being raised for the first time on August 31, 1962, I wonder what tools our newly independent country’s Prime Minister and citizens had at their disposal to reach out to the international community as they sought a new group of friends they could network with to ensure a high probability of success of the most crucial decision to leave the mother’s house and chart their own course. This most crucial decision to leave the mother’s house was the result of a timely coming of age, part of the 1960s movement of decolonisation after World War II when many colonised island nations in the British Empire were making the move to self-governance, including Jamaica, which became independent on August 6 of that same year 1962 and like Trinidad and Tobago is also celebrating a golden anniversary in 2012.

Richard Lewis - Publisher As I said last year, it is my sincere hope that our business partners who continue to see the immense value of this publication to their business, and those who for the first time are joining the team, have a successful year as we strive to make this marketing tool the best single channel for future business partners and customers to find their companies.

When a company or an individual has the opportunity to celebrate 50 years of existence, it is normally looked upon as an occasion that reminds us of a level of attained maturity, but in the case of a country like Trinidad and Tobago, it is probably more in the context of becoming a teenager. This, I am afraid, is something which is difficult for us as citizens to understand, especially in the case of the younger generation which thrives on instant gratification.

I would like to point out that this year we looked at some very innovative ideas for our publication for 2013-2014 that unfortunately were not achieved for technical reasons, but we have the time now to focus on those ideas for next year when we hope that all of our most valued advertisers will continue to reinforce the value delivered to companies throughout this medium which also includes our website whoswhotnt.com.

Who’s Who in Trinidad & Tobago Business, its readers, business advertisers, employees and all other shareholders take this opportunity to wish the nation of Trinidad and Tobago a Happy 50th Anniversary and may all the blessings of the Almighty continue to fall on our people.

In keeping with our mission to keep building relationships, next year we also hope to expand regionally and add Jamaica as another territory to which we will bring ultimate value to companies being featured in a premier Who’s Who in Jamaica Business publication. Today we say Happy 50th Anniversary to Jamaica, too.

MESSAGES Message from THE MINISTRY OF TRADE, INDUSTRY AND INVESTMENT Senator the Honourable Vasant Bharath

Message from THE MINISTRY OF ENERGY AND ENERGY AFFAIRS Senator the Honourable Kevin C. Ramnarine

Minister of Trade, Industry and Investment and Minister in the Ministry of Finance and the Economy

Minister of Energy and Energy Affairs

It is my pleasure to introduce to you the 2012-2013 edition of the Who’s Who in Trinidad & Tobago Business magazine. This magazine highlights the astute entrepreneurs and personalities spanning the Energy and Nonenergy sectors in the country, while serving as a mechanism for business opportunities through the creation of forward and backward linkages and the development of clusters in our twin-island Republic. My mandate at the Ministry is to take the lead in positioning Trinidad and Tobago as the destination of choice for business leaders with the goal of improving our ranking on the competitive index. I am acutely aware of the relationship between business efficiency, competitiveness and economic growth and development. In light of this, I will be addressing the impediments to doing business in Trinidad and Tobago and the hurdles that impact this country’s competitiveness. This is necessary so as to create the enabling environment for businesses to develop, and grow as well. However, several issues, such as VAT refunds, Customs and Port efficiency, commercial land use policy, food and drug administration and building permits are just some of the matters at the top of my agenda for adjustment in order to harmonise the business environment in the country. Additionally, through our robust foreign policy, Trinidad and Tobago is currently positioning itself to seek new markets for products and services. A Partial Scope Trade Agreement between Trinidad and Tobago and Panama was entered into earlier this year and negotiations are currently underway for a similar type of arrangement with Guatemala. The CARICOM-Canada Trade Agreement is also in progress. In order to stimulate both local and foreign investment, a new national investment promotion agency has been formed and operates under e TecK as invesTT. InvesTT acts as a first port of call for investors requiring information and assistance in investing in all sectors. To further attract investment, the Government continues to partner with the private sector to host the annual Caribbean Investment Week, an initiative in its second year, consisting of the Caribbean Investment Forum (CIF) and the Trade and Investment Convention (TIC). These two events attract investors from around the world, providing an avenue to network and share experiences with local manufacturers and service providers. These fora further provide opportunities for the local private sector to dialogue with their Caribbean, hemispheric and international counterparts. On the jubilee of our Independence, the Trinidad and Tobago economy is poised for take off! Let us seize the innumerable opportunities that this new paradigm of business, trade and investment presents. From the Management and Staff of the Ministry of Trade, Industry and Investment, congratulations to the publishers of Who’s Who in Trinidad & Tobago Business 2012-2013!

The Ministry of Energy and Energy Affairs is pleased to bring greetings in this latest edition of the Who’s Who in Trinidad & Tobago Business. The energy sector is the lifeblood of our economy, with Trinidad and Tobago being one of the world’s leaders in the export of LNG, methanol and ammonia. As the country celebrates 50 years of Independence, one of the main thrusts of the Ministry remains increasing oil production. Two major oil discoveries, the first by state-owned Petrotrin and the other by UK-based Bayfield Energy, are certainly a welcome boost for this initiative. Additionally, for the first time in many years a record number of rigs have been operating. The Ministry of Energy and Energy Affairs remains committed to deepening its exploration thrust in the upstream sector. The first half of 2012 was marked by the signing of three production sharing contracts, two with BP for blocks TTDAA 14 and 23a and one with BG for block 5(d). A memorandum of understanding establishing cooperation in the energy sector was signed between the Republic of Trinidad and Tobago and Panama to facilitate trade and export. We recently completed a follow-up meeting to pursue a wide range of energy investment opportunities, as well as the prospect of using bunkering facilities at the Panama Canal. This is in keeping with the Ministry’s plans to explore international opportunities. The Ministry has also embarked on a Renewable Energy campaign. Very soon renewable energy technology will be installed in schools and community centres across the country. The Renewable Energy initiative will be complemented by a national communications strategy to enhance our citizens’ knowledge and awareness of renewable energy and its benefits. Simultaneously, the Ministry continues to promote the value and use of CNG as an alternative fuel; one that’s cleaner and more cost effective. Trinidad and Tobago is politically stable and has a strong vibrant economy, indispensable characteristics for attracting international investments and encouraging local participation, proving that Trinidad and Tobago is a great place to do business. These are just a few highlights of progression in the energy sector, as the Ministry continues to fulfil its mandate and ensure that the profits derived from this country’s hydrocarbon resources redound to the citizenry of Trinidad and Tobago.

The Ministry of Trade, Industry and Investment Level 17, Nicholas Tower, 63-65 Independence Square, Port of Spain, Trinidad and Tobago • Tel: 1 (868) 623-2931-4 •Website: www.tradeind.gov.tt

The Ministry of Energy and Energy Affairs Levels 15, 22-26, Tower C, International Waterfront Centre 1 Wrightson Road, Port of Spain, Trinidad • Tel: (868) 626-6334 / 623-6708 • Fax: (868) 625-0306 • Email : info@energy.gov.tt • Website: www.energy.gov.tt

MESSAGES TRINIDAD AND TOBAGO MANUFACTURERS’ ASSOCIATION

THE ENERGY CHAMBER OF TRINIDAD AND TOBAGO

Dominic Hadeed

Roger Packer

President

The Trinidad and Tobago Manufacturers’ Association is pleased to be associated once again with the Who’s Who in Trinidad & Tobago Business magazine. Although 2011 was another challenging year for manufacturers in Trinidad and Tobago, the TTMA remains confident in the resilience of the sector, and in its potential to become a driver of economic growth through diversification. As the Association looks ahead to 2013, we recognise that trade development and market access are critical issues, and aim to ensure that new markets are extensively explored to secure more inputs and increase demand for T&T products and services. We believe that a more aggressive approach must be taken to engage the Latin American markets, which have experienced stronger growth in the last two years, compared to the regional market. In 2012, TTMA will continue to lobby for the implementation of legislation critical to the needs of manufacturers, including Border Control and Procurement Legislation, as well as the Fair Trading Bill – within a Local Content Policy. The Association is pleased that the implementation of ASYCUDA World at the Customs and Excise Division is almost complete, as this will facilitate faster processing of import and export documentation. In addition, it is expected that the Single Electronic Window – TTBizLink – will further reduce the lengthy time that these processes take and bring them more in line with the highest international standards. TTMA is of the view that improved efficiency and productivity will increase our members’ ability to compete locally and globally.

The Energy Chamber’s strategic vision for the sector now has a four-pronged approach: to promote energy investment, to export energy services, to build an efficient business sector and to establish the Chamber as a strong agent for national development. For our mandate to develop, we believe that the country needs an efficient business sector capable of speedy and flexible decision-making and a business environment which enables businesses to expand. The Chamber looks both inward and outward, focusing firstly on how we can surmount existing business growth barriers for the greater national good and, secondly, how we can export the energy services our members provide. Over the past year, we have embarked on several trade missions seeking new business opportunities in South America and Africa. We realise that by promoting our strengths internationally the kernel of a national brand will be cemented in global minds and Trinidad and Tobago will take its place as a global energy leader and truly develop into the energy services hub of Latin America and the Caribbean.

TTMA Building, 42 Tenth Avenue, Barataria, Trinidad and Tobago • P.O. Box 971, Port of Spain • Tel: (868) 675-TTMA (8862) • Fax: (868) 675-9000 • Email: membership@ttma.com or info@ttma.com • Website: www.ttma.com

TRINIDAD AND TOBAGO CHAMBER OF INDUSTRY AND COMMERCE

AMERICAN CHAMBER OF COMMERCE OF TRINIDAD AND TOBAGO

Andrew Sabga

Hugh Howard

The Trinidad and Tobago Chamber of Industry and Commerce congratulates the publishers of Who’s Who in Trinidad & Tobago Business on another successful publication, which has now become the standard business directory for local businesses as well as visiting business people from the region and beyond. This year, as the Chamber enters its 133rd year of existence, we are very pleased to have not only withstood the test of time, but to have remained a profitable organisation despite the challenging economic climate. This is testimony to the hard work of generations of entrepreneurs, visionaries, business leaders who have charted the Chamber’s course and current members who have continuously displayed confidence in and commitment to the Chamber. Today our corporate profile includes more than 600 members and over 1,700 executive representatives. The Chamber is represented on several governmental and charitable committees, as well as having 11 standing committees of its own. In this way the Chamber provides input to national policy, law, trade negotiations and services which is derived from member consultations. In addition, the Chamber has alliances with the International Chamber of Commerce, being the headquarters of ICC Caribbean, the Dispute Resolution Centre and the Caribbean Association of Industry and Commerce. Our Tobago Division is the only organisation based in Tobago which is specifically dedicated to holistically serving the island’s entire business community. The Chamber remains committed to being the voice of business as we serve the needs of members and the wider business community in ongoing development towards a strong, sustainable national economy.

The American Chamber of Commerce of Trinidad and Tobago congratulates the publishers of the Who’s Who in Trinidad & Tobago Business magazine on publishing another successful issue. As Trinidad and Tobago navigates the challenges of the new global economic environment and reality, AmCham T&T is cognisant of the even more urgent need to stimulate trade and investment within the Americas and with/for our members in particular. This global economic downturn offers both challenges and opportunities… both must be met directly and strategically. With our strong mix of formidable local and international member companies; strong networking links; close association with the US Embassy and alliances with the Association of American Chambers of Commerce in Latin America and the Caribbean (AACCLA), we are well placed to ensure rapid access to the resources that our member companies require to compete effectively both in local and overseas markets. As we continue to pursue our primary purpose to stimulate trade and investment for the benefit of our members and country, we recognise that our success and indeed the success and prosperity of our stakeholders can only be achieved if productivity and competitiveness become national priorities. In this regard, we are committed to work with Government, labour and other private sector entities towards this goal.

Columbus Circle, Westmoorings • P.O. Box 499, Port of Spain, Trinidad • Tel: (868) 637-6966 • Fax: (868) 637-7425 • Email: chamber@chamber.org.tt • Website: www.chamber.org.tt

62 Maraval Road, Port of Spain, Trinidad • P.O. Bag 150, Newtown, Port of Spain • Tel: (868) 622-4466/0340, 628-2508 • Fax: (868) 628-9428 • Email: inbox@amchamtt.com • Website: www.amchamtt.com

President

Suite B2.03, Atlantic Plaza, Atlantic Avenue, Point Lisas, Trinidad, West Indies • Mailing Address: P.O. Box 80, San Fernando, Trinidad, West Indies • Tel: (868) 6-ENERGY, 679-6623, 679-1398 • Fax: (868) 679-4242 • Email: ExecOffice@energy.tt • Website: www.energy.tt

President

MESSAGES

TOBAGO DIVISION TRINIDAD AND TOBAGO CHAMBER OF INDUSTRY AND COMMERCE

TRINIDAD AND TOBAGO COALITION OF SERVICES INDUSTRIES

David Wong

Rabindra Jaggernauth

President

The Trinidad and Tobago Chamber of Industry and Commerce is the only business association with a special Division dedicated to serving the needs of Tobago businesses holistically – namely its Tobago Division. A Tobago Chamber was established in 1936 and 37 years later changed its structure to become the Tobago Division of the T&T Chamber. The Division has built a foundation of active representation through the contributions of several outstanding Honorary Secretaries and Chairmen and membership continues to grow each year. Its Standing Committees serve specific areas, including Inter-Island Transport, Security, Environment and Business Development. The Division works closely with the Tobago House of Assembly and Central Government and is a link between the private and public sectors in creating initiatives and removing obstacles to sustainable development in Tobago. As representative of the business community, the Division works quietly behind the scenes and contributes to diverse areas of business development and maintains a vibrant national presence. The Division will continue its work with Central Government on a Debt Restructuring Plan for the island, and to collaborate with public and private sector partners to develop a much-needed Tourism Plan, along with a National Marketing Strategy for Tobago, as well as an overall Economic Development Plan for the island.

The Trinidad and Tobago Coalition of Services Industries (TTCSI) congratulates the publishers of Who’s Who in Trinidad & Tobago Business for its continued and successful efforts to profile Trinidad and Tobago’s private sector. Who’s Who in Trinidad & Tobago Business is surely one the most comprehensive publications available to potential investors. As Trinidad and Tobago pursues its journey towards economic diversification away from its depleting natural resources, the services sector is attracting attention from all spheres. Indeed, the services industries account for some 50 per cent of Gross Domestic Product (GDP) and two-thirds of the labour force, yet its contribution to export remains relatively small. The TTCSI therefore works closely with its 40 Professional Services Association members, the relevant government ministries and agencies and other regional and international stakeholders to achieve greater services export for Trinidad and Tobago. The TTCSI views itself as the eyes, ears and voice of the services sector and methodically works to enable services providers to gain access to international markets. As we continue to pursue our primary purpose to stimulate services export, we remain convinced that our success in achieving our objectives is heavily dependent on the policy and legislative framework governing services providers. In this regard, we are committed to working with all relevant stakeholders to ensure that services providers are provided with the required support for capacity building. We will concurrently lobby to ensure that the correct policy framework is put in place to ensure sustainable and diversified services trade for Trinidad and Tobago.

TEAL Building, Scarborough, Tobago • P.O. Box 47, Port of Spain, Trinidad • Tel: (868) 639-2669 • Fax: (868) 639-3014 • Email: tobagochamber@tstt.net.tt

45 Cornelio Street, Woodbrook, Port of Spain, Trinidad • Tel: (868) 622-9229 • Fax: (868) 622-8985 • Email: info@ttcsi.org • Website: www.ttcsi.org

THE EMPLOYERS’ CONSULTATIVE ASSOCIATION OF TRINIDAD AND TOBAGO

TRINIDAD HOTELS, RESTAURANTS AND TOURISM ASSOCIATION

Keston Nancoo

Hassel Thom

President

The Employers’ Consultative Association of Trinidad and Tobago (ECA) is pleased to welcome you to the latest edition of Who’s Who in Trinidad & Tobago Business. The ECA has been the premier Employers’ Representative for the last 52 years and has been the leading national voice in industrial relations-related issues. The association was set up originally to enable employers to match the strength of the trade union organisations; with the mandate to provide employers with quality representation at the organisational, national and international levels in order to ensure the strength and success of the employer community for the socio-economic well-being of the nation. Today the ECA has come a long way. While industrial relations advisory remains the mainstay of the organisation, the adoption of a proactive approach has enabled the association to not only provide guidance and/or consultancy in the areas of human resource management, but also to facilitate training and development workshops through our subsidiary, the Employers Solution Centre Limited. The ECA is also affiliated with the Caribbean Employers Confederation, the International Organisation of Employers, the International Labour Organisation, and the International Labour and Employment Relations Association. Membership to the ECA is open to all employers and comprises small and large employers as well as employers from both the private and public sectors. We welcome the opportunity to work with this flagship publication and invite you to utilise it as the tool that it is to develop your business.

The Trinidad Hotels, Restaurants and Tourism Association is honoured to be associated with the Who’s Who in Trinidad & Tobago Business magazine. The THRTA is proud to be an integral stakeholder of the tourism industry in Trinidad and Tobago for the past 50 years. Our Association was formed to be the main private sector representational body for the industry, performing a pivotal role between the policymakers, policy implementers and the private sector. The Association Membership comprises hotels, restaurants and companies that provide goods and services to the industry. Our Mission has always been to provide benefits and services to our members by creating a business environment conducive to tourism development by influencing government policies and legislation which stimulate investment, profitability and a competitive rate of return. THRTA is made up of a number of committees that work towards accomplishing the goals and objectives of the Association. They include Advocacy, Marketing, Membership and Revenue Generation. We continue to work towards creating an enabling environment for tourism, to encourage investment in the sector, and create additional demand; to encourage the building of the visitor experience and to foster the coordination of the efforts amongst all stakeholders. We hope to bring about more awareness and recognition that tourism has the potential to be a major pillar in the move towards the diversification of the economy of Trinidad and Tobago, an industry that can generate employment and foreign exchange earnings.

17 Samaroo Road, Aranguez Roundabout North, Aranguez • Tel: (868) 675-5873 • Fax: (868) 675-4866 • Email: ecatt@tstt.net.tt • Website: www.ecatt.org

Corner Airways Road and Hilltop Lane, Chaguaramas • P.O. Box 243, Port of Spain, Trinidad • Tel: (868) 634-1174/5 • Fax: (868) 634-1174 • Email: info@tnthotels.com • Website: www.tnthotels.com

Automotive and Aviation Services

Strategic initiatives improve economy Trinidad and Tobago’s aviation sector is looking optimistically at the future, and with good reason. The country experienced a 3.9 percent increase in tourist arrivals during Carnival 2012, the country’s busiest tourist season. During 2012 and 2013, the Airports Authority of Trinidad and Tobago will set several strategic initiatives in motion aimed at streamlining passenger processing times and creating a more positive overall experience for visitors to the islands. AIRPORTS AUTHORITY INITIATIVES • The Authority has recently installed state-of-the-art self check-in kiosks near the entrances of the Piarco International Airport in Trinidad. Along with web checkin features offered by most modern airlines, including state-owned Caribbean Airlines (CAL), studies show that these modern kiosks will reduce the time spent by passengers in line waiting to check in. Passengers on American Airlines and CAL flights can use these convenient self check-in points, print their own boarding passes and spend the rest of their time taking advantage of the airport’s great duty free shopping. • At the ANR Robinson International Airport in Tobago, the facilities are long overdue for an upgrade. These

improvements come in the form of an expanded check-in area, which will house six domestic and 10 international counters when finished. This expansion will accommodate increased air traffic as a result of the addition of two late-night CAL flights between the sister islands, as well as traffic from an expected increase in international flights into Tobago. Frequent fliers to the ANR Robinson Airport can also expect to benefit from the creation of its first ever first-class lounge. • The Authority, along with Columbus Communications Trinidad Limited (FLOW), has launched a novel way to keep air travellers apprised of crucial travel information. In March 2012, the Authority launched Channel 868, the Trinidad and Tobago Travel Network. According to Authority officials, Channel 868 will broadcast information on flight statuses, Authority initiatives, educational segments on places of interest in T&T, and public service bulletins. The channel is available as part of the basic package to all FLOW customers, so customers can access real-time flight information from their home cable set or hotel room. The new channel also offers advertisers an exciting new niche market; their ads can target thousands of Trinidad and Tobago visitors directly through this channel.

Fast Facts • New self check-in kiosks at Piarco International Airport • Expansions at ANR International Airport in Tobago include first class lounge and more check-in counters • Channel 868, the Trinidad and Tobago Travel Network, launched in March 2012. • Foreign used vehicle dealers optimistic about upswing in sales

each year; but according to Ministry officials, actual importation figures have not reached anywhere near the quota limit for the last couple of years. Wayne Punnette, the Ministry’s Director of Investments and Acting Director of Business Development, said that the number of cars imported is actually between 7,000 and 8,000 vehicles.

Airports Authority has launched Channel 868, the T&T Travel Network, to broadcast information on flight statuses, Authority initiatives, educational segments on

AUTOMOTIVE AND AVIATION SERVICES

AUTOMOTIVE BUSINESS ON THE UPSWING The automotive sector is holding steady, stakeholders say, despite the ongoing global economic crisis. Foreign used car dealers are especially positive; they say that business is on the upswing due to the fact that the Ministry of Trade, Industry and Investment has allowed dealers to import vehicles up to six years old, as opposed to the previous limit of four-year-old vehicles. Five- and six-year-old vehicles began to arrive in the country in October 2011, said Visham Babwah, president of T&T Automotive Dealers’ Association (TTADA), so dealers and customers have now begun to feel the benefits of lower used car prices. Previously, the prices of foreign used vehicles had begun to match those of new cars, stakeholders say, so sales were falling drastically. Private citizens, as well as small businesses such as car rental companies, construction firms and retail businesses, are usually the major customers of foreign used car dealers. And with more affordable cars on the market, the economy is getting a much-needed boost. “We were able to demonstrate to the government the viability of the industry and the good that it gave to the middle to lower classes,” said Babwah. “I had a meeting with a major bank and they said that based on the figures for the beginning of the year to now, they are sure that the affordability of cars has improved the economy, since people can now afford to take loans and purchase vehicles.” The Ministry of Trade, Industry and Investment only allows 13,000 foreign used vehicles into the country

places of interest and public service bulletins, and customers can access real-time flight information from their home cable set or hotel room. But Babwah says that the TTADA plans to lobby the government for an increase in the quota, since they are sure that the market will soon demand more foreign used cars and trucks. “The individual quotas will be used this year,” Babwah said confidently, “but the overall figure may show some unused amounts because there are guys who have gone out of business during the difficult times.” The TTADA president is also cautious about the rumours that the government is planning to give licences to more new foreign used car dealers. In T&T, dealers must be licensed to import foreign used vehicles, but Babwah is concerned that unscrupulous practitioners who illegally import cars in parts and do not pay motor vehicle tax may get a chance to be legitimised if the government does not take care. “We want to ask the government to put these new dealers on probation and ask for increased quotas for established dealers,” Babwah said. The TTADA is also taking its role as a private sector citizen seriously and will soon embark on a road safety drive to educate drivers about what it means to drive safely. It is important that drivers stop breaking the law and risking lives, Babwah said. “When you purchase your car, you have a responsibility to other road users and pedestrians,” he concluded.

AUTOMOTIVE AND AVIATION SERVICES

Service Reception Tel: 1(868) 626-1468 & 626-1679 Email: info@vmcott.com Ofﬁce Tel: (868) 625-9028 Fax: (868) 623-4506

Robert Charbonne Chairman

Joel Browne CEO

SAN FERNANDO OFFICE Union Hall, Cross Crossing, San Fernando Trinidad and Tobago Tel: 1(868) 652-0396

VMCOTT Vehicle Management Corporation of Trinidad & Tobago

TOBAGO OFFICE Old Farm Road, Scarborough Tobago Tel: 1(868) 639-2177

www.vmcott.com

VMCOTT is a leading fleet management corporation that takes pride in providing professional service and expert advice. VMCOTT utilises quality replacement parts to meet Original Equipment Manufacturers' (OEM) specifications, and delivers prompt, friendly service from a team of automotive professionals. We recognize that to attain excellence, investment in our human resources is fundamental and we place emphasis on ensuring that our staff are certified and trained as required. We also ensure the safety of our employees and

customers alike, by adhering to all HSE Laws and Regulations. VMCOTT is championing the Government’s green initiative to signiﬁcantly increase the use of CNG as an alternative fuel to power vehicles. VMCOTT is an authorized distributor for CNG Conversion Kits and has set up the infrastructure that enables us to carry out these conversions.

AUTOMOTIVE AND AVIATION SERVICES

HEAD OFFICE Administration Building, #22 Beetham Gardens, Beetham Highway, Laventille, Port of Spain. Trinidad and Tobago

OUR ONE STOP SHOP SERVICES

Shivana Singh Manager, Marketing & Communication

Joanne Frederick Manager, Finance & IT

Mukesh Baboolal Manager, Operations

Petrica Marcelle Manager, Materials & Procurement

Susan Tom Wing-Bailey Manager, Human Resources & HSE

Learie Cummings Internal Auditor

Routine Service and Maintenance Corrective Repairs Tyre Balancing and Replacement Optical Tyre Alignment Engine & Transmission Fuel Injection Air-Conditioning

Battery Auto Body Shop Car Wash Vehicle Procurement Major Parts and Supplies Dealer for CNG Conversion Kits

Richard Mahabir Fleet Engineer

Banking, Investment and Financial Services

Sector strong, stable, well capitalised Trinidad and Tobago’s sound, stable banking sector is a competitive advantage for the country, says the World Economic Forum’s Global Competitiveness Report 2011-2012 (GCR). In terms of “Bank Soundness,” T&T outranked the United Kingdom and the United States, placing 30th out of 142 countries – just four places below Switzerland, which came in 26th – well ahead of the US at 90 and the UK at 111. Bank soundness was one of eight indicators used to assess “Financial Market Development.” However, the GCR’s Executive Opinion Survey identified “Access to Financing” as one of the 15 most problematic factors for doing business, and “Ease of Access to Loans” scored only 2.9 out of 7 in the Financial Market Development assessment, causing T&T to place 63rd in that category, ahead of Barbados and Jamaica, but lagging behind the UK and US which ranked 50th and 24th respectively. The IMF, in its latest Public Information Notice, April 2012, noted that the “(banking) system’s non-performing loans (NPLs), after peaking at 7.6 percent of total loans in August 2011, have declined to 6.4 percent in November and remain low by regional standards.” It added: “Commercial banks remain well capitalised, profitable, and liquid.” The Central Bank, in its Financial Stability Report, November 2011, noted that: “Growth in deposits in financial institutions outpaced the increase in lending, contributing to unprecedented levels of liquidity and the decline in interest rates to record lows. Notwithstanding

the challenges, the commercial banking system in Trinidad and Tobago remained stable, well capitalised and profitable, although close monitoring needs to continue on the quality of the loan portfolio and asset concentration.” Commercial bank loans outstanding to the Private Sector at the end of 2011 totalled $22.8 billion, comprising $11.7 billion to the Services sector, $7.1 billion to the Production Sector and $3.98 billion for Leasing and Real Estate Mortgages. Consumer loans totalled $20.08 billion. Legalise Office of Financial Ombudsman The Office of the Financial Services Ombudsman (OFSO) received 585 complaints against banks in 2011. However, noted Central Bank Governor Ewart Williams in a speech in 2012, only 215 of these complaints fell within the “terms of reference.” Data provided by the banks themselves indicate that they handled internally close to 2,000 complaints between 2008 and 2011, he added. In the case of the banks, the Ombudsman is empowered to treat with specific types of complaints involving deposit and loan accounts; investment services, trusts and mutual funds. Outside the terms of reference are complaints involving a company’s risk management policies, product pricing or interest rates. Referring to the new global approach to financial sector stability espoused by the Group of 20 Finance Ministers and Central Bank Governors (G20), Williams suggested that upgrading T&T’s existing regime of financial consumer protection required:

• In August 2011, the TTSE also formally launched its US Dollar Securities Market, which offers a formal secondary market for USD securities to investors.

2) Extending the scope of complaints that come under the authority of the Ombudsman.

• In December 2011, the Central Bank introduced the Mortgage Market Reference Rate (MMRR) for residential mortgages. It will be published on a quarterly basis on the first business day in the months of March, June, September and December.

3) Better resourcing OFSO with a range of competencies sufficient to deal with the rapidly evolving financial services industry.

• In April 2012, the Trinidad and Tobago Securities and Exchange Commission (TTSEC) introduced Repurchase Agreements Guidelines. A repurchase agreement is defined as the sale of a security with a commitment by the Seller to buy the same or equivalent security back from the Purchaser at a specified price and at a designated date in the future.

Selected Financial Sector Developments • The Trinidad & Tobago Stock Exchange (TTSE) introduced a new method in 2011 to determine the closing price of a share that disregards the extremities of small trades at high or low prices.

Fast Facts

Commercial bank loans outstanding

GLOBAL COMPETITIVENESS REPORT 2011/2012 T&T 8th pillar: Financial Market Development 8.01 Availability of financial services

to the Private Sector at the end of 2011

Value Rank/142 Scale of 1-7 4.6 64

8.02 Affordability of financial services

4.0

8.03 Financing through local equity market 3.5

8.04 Ease of access to loans

2.9

8.05 Venture capital availability

2.7

8.06 Soundness of banks

5.8

8.07 Regulation of securities exchanges

4.1

8.08 Legal rights index, 0–10 (best)*

8.0

totalled $22.8 billion, comprising $11.7 billion to the Services sector, $7.1 billion to the Production sector and $3.98 billion for Leasing and Real Estate Mortgages. Consumer loans totalled $20.08 billion. • In 2011, there were 20 primary bond issues, raising approximately $7.2 billion, of which six were denominated in US dollars. The public sector was the major borrower, accounting for 74 per cent of total primary market issues during the year.

* Data from sources other than the World Economic Forum.

BANK SOUNDNESS – GLOBAL COMPETITIVENESS REPORT 2011/2012 FINANCIAL MARKET DEVELOPMENT

BANK SOUNDNESS

Rank/142 countries1

Value2

Rank/1421

Value3

T&T

4.39

5.8

Barbados

4.7

6.4

Canada

5.2

6.8

Chile

4.56

6.5

Costa Rica

3.83

6.0

Jamaica

4.33

5.4

Singapore

5.84

6.5

Switzerland

5.35

5.9

4.94

111

4.5

4.87

4.8

COUNTRY

BANKING, INVESTMENT AND FINANCIAL SERVICES

1) Enshrining into law the existing voluntary Ombudsman regime.

1 With 1 being highest 2 (Score out of 7 with 1 being the highest) 3 (1-7 with 7 being highest)

• In January 2012, the Government began distribution of zero coupon bonds to holders of short-term investment products (STIPs) valued over $75,000 issued by CLICO and British American. • The Government has earmarked a total of $10 billion in zero coupon bonds, with maturities of one to 20 years, to facilitate this process. Financial institutions, such as banks and securities firms, have agreed to “make a market” for the zero coupon bonds with maturities of one to 10 years. Zero coupon bonds with maturities of 11 to 20 years have a conversion option, in that they may be exchanged for share units in a new holding company, National Enterprises Ltd (NEL) 2. According to the Ministry of Finance, NEL 2 will be set up in 2012 and will have CLICO’s shareholding of Republic Bank shares as its primary asset. NEL 2 will be listed on the TTSE. (Source: Central Bank publications)

BANKING, INVESTMENT AND FINANCIAL SERVICES

InvesTT Limited Investor Sourcing & Facilitation Division The Atrium, Don Miguel Road Extension El Socorro, Trinidad W.I. Tel. +1 (868) 675-1989 Fax: +1 (868) 675-9125 Web: www.investt.co.tt Email: info@investt.co.tt

invesTT is the nation’s investment promotion agency aligned to the Ministry of Trade, Industry and Investment, committed to growing Trinidad and Tobago’s non-oil and gas sectors significantly and sustainably. We are the first point of contact for investment opportunities in Trinidad and Tobago, and encourage and facilitate new investment. We deliver customised investor solutions through our unique combination of knowledgeable sector experts, strategic alliances and extensive network of real estate and industrial parks. Our targeted sectors include: • Light Manufacturing • Information and Communications Technology • Creative Industries • Maritime Industries • Clean Technology Apart from our five main sectors, invesTT will provide you with investment information in other sectors. invesTT services potential and existing investors through our Investor Sourcing and Facilitation Division. Our staff is dedicated to the delivery of relevant, current and valuable information to help investors and businessmen make investment decisions. The services of this division include: • Provision of Accurate Business and Quality of Life Information • Market and Opportunity Identification • Business to Business Facilitation • Site Visit Co-ordination • Value Chain Advisory invesTT promises to be your provider of reliable solutions with no facilitation costs. We provide a 24-hour response time to investor enquiries and easy access to information sources at key government agencies and private sector associations. invesTT commits to working in partnership with all investors from the beginning of the decision-making process to final start-up and operation. Message from the Chairman of invesTT, Mr. Brian Frontin “invesTT is fully focused on delivering its mandate of effecting national economic diversification. We offer support to both local and foreign investors throughout the investment process via our virtual one-stop shop and experienced team. invesTT is the window to investment opportunities and incentives in Trinidad and Tobago, particularly in the non-oil and gas sectors.” Message from the President of invesTT, Mr. Kelvin Mahabir “invesTT has been designed to effectively and efficiently function at the level of top IPAs [investment promotion agencies] internationally. We’ve incorporated best practice procedures and competent staff to fulfil the company’s objective of developing a diversified economy. Since the firm’s inception, major initiatives and discussions with serious-minded investors have taken place, which are expected to produce quality returns. invesTT is positioned to speedily facilitate investment opportunities and enquiries from all corners of the globe and assist in the materialisation of these into viable business entities, contributing to the nation’s GDP.”

BANKING, INVESTMENT AND FINANCIAL SERVICES

Caribbean Information & Credit Rating Services Limited (CariCRIS) 3rd Floor, Furness House 90 Independence Square Port of Spain, Trinidad Tel: (868) 627-8879 Email: info@caricris.com Website: www.caricris.com

CariCRIS is the Caribbean’s first credit rating agency. Established in 2004 by the major financial institutions, central banks and multilateral development institutions in the region, CariCRIS provides to bond issuers, investors and financial market regulators, national as well as regional scale credit ratings which measure the relative creditworthiness of entities in individual countries as well as in the region as a whole. CariCRIS’ products and services include:

Arjoon Harripaul

Wayne Dass, CFA

Head – Ratings Tel: (868) 627-8879 ext 227 Mobile: (868) 497-4104 Email: aharripaul@caricris.com

Chief Executive Officer Tel: (868) 625-3007 Mobile: (868) 681-8002 Email: wdass@caricris.com

• Regional Scale and National Scale credit ratings of sovereigns, banks and other financial institutions, insurance companies and manufacturing/service companies • Private credit assessments for these entities as well as for credit unions • SME Ratings • Mutual Fund Gradings • Independent pricing of regional fixed income securities • Independent risk assessment of investment and loan portfolios • Training in Credit Risk Analysis – general workshops and workshops customised for individual institutions • Industry research CariCRIS’ credit ratings facilitate:

Andre Joseph

Sherry Ann Persad

Senior Rating Analyst Tel: (868) 627-8879 ext 229 Mobile: (868) 788-4693 Email: ajoseph@caricris.com

Senior Rating Analyst Tel: (868) 627-8879 ext 228 Mobile: (868) 706-6510 Email: spersad@caricris.com

• Easy and direct comparison of credit quality within Caribbean countries and across the region based on independent and objective rating methodologies • A more scientific pricing of credit risk • Determination of capital requirements for insurance companies, banks and financial institutions • Lowering of debt cost when borrowing directly from the capital market or negotiating loans from banks • Significant improvement of overall market efficiency through increased information and transparency

Funds International Limited 84 Roberts Street Woodbrook, Trinidad Tel: (868) 628-FUND, Fax: (868) 622-1452 Email: fundstnt@yahoo.com Website: www.fundstt.com

About Us Funds International Limited is registered with the Trinidad and Tobago Securities and Exchange Commission (under the Securities Industry Act 1995) as licensed Investment Advisers. We provide financial and investment consultancy, as well as portfolio management services, to high net worth and corporate clients, both locally and regionally. We have also developed a pension administration software package for the administration of pension plans. About Investing Investing one’s money is generally a matter of weighing three factors: risk, return and time. Risk is a way to describe the fluctuations (or volatility) in the rate of return and the degree to which the rate of return will go up or down. Return is the earnings and gains on one’s capital over a measured period of time. Time is the length of time an investor plans to maintain an investment, and it helps to evaluate the appropriateness of an investment’s level of risk and return. Finally, an investor should look at diversification as part of his or her investment strategy. This will include investments across a spectrum of asset classes (i.e. stocks, bonds, mutual funds, etc.), domiciled both locally and internationally, and in varying currencies.

K. Michael Daniell Chairman

Eric A. Adams Executive Director

Stephen A. Singh Corporate Secretary

Construction, Engineering and Transportation

Trinidad and Tobago Contractors Association

Construction, Engineering and Transportation

Building sector puts house in order The CariSal calcium chloride plant and Methanol Holdings (Trinidad) Ltd (MHTL) were two of the major projects expected to start in 2012 to give the construction sector a much-needed boost. Neither downstream project got under way. The US$430 million CariSal project, earmarked for Pt Lisas, has been beset by protests from residents and fishermen over health and environmental and concerns. Still, in spite of issues political or environmental holding up planned projects, others are likely to get under way in 2012, among them, the administrative complex for the Ministry of Science, Technology and Tertiary Education and the University of the West Indies Open Campus, both to be located north of the Divali Nagar site, Chaguanas. And in January, work began on construction of the UWI Debe campus. The Energy Chamber of T&T said the planned energy-based projects expected to take place in a five-year period is forecasted to create 12,950 jobs during peak construction. India’s Reliance Industries Ltd indicated the bitumen to synthetic crude project will employ between 15,000 and 20,000 workers. Another major activity taking place in the construction sector is Government’s billion-dollar extension of the Solomon Hochoy Highway to Pt Fortin, and although it is not without problems – residents are protesting a plan to route the highway from Mon Desir through Debe – Government said

in 2010 that 27,000 people will be employed in building the highway from Golconda to Pt Fortin. With regard to this figure, Winston Riley, past president of the Joint Consultative Council, thinks it is more likely that about 10,000 workers will be hired. In another forward-looking move, Prime Minister Kamla Persad-Bissessar turned the sod in March 2012 for the construction of a 230-bed, US$150 million Children’s Hospital in Preysal, Couva. Even though the hospital is to be built with Chinese government funding, Persad-Bissessar said they will be in charge of choosing the contractors but the project will be overseen by several ministries. Few private sector projects are being undertaken nowadays, especially against the backdrop of former Central Bank Governor Ewart Williams saying in May 2011 that the Trinidad and Tobago economy was in a slump, due in part to slow implementation of government projects. Add to that the 90-day legal strike by workers of Trinidad Cement Ltd, during which time consumers saw imported cement being sold for as much as $70 a bag, a 35 per cent increase from the pre-strike price of $52 a bag. The government, however, now seems anxious to speed up project implementation, causing a few bright spots to light up the construction horizon. More service stations are being built as the National Petroleum Marketing Company Ltd has a mandate

Fast Facts • CariSal Unlimited project: US$430 million • Peak construction, CariSal, Methanol Holdings (Trinidad) Ltd’s AUM plants: 12,950 jobs • Peak construction, India’s Reliance Industries’ bitumen to synthetic crude project: 20,000 jobs • Sod turned for: administrative complex, Ministry of Science, Technology and Tertiary Education; University of the West Indies Open Campus, Chaguanas. • Two new CNG stations being built at PTSC, VMCOTT • 40 new CNG stations to be built by 2017 • Nipdec to manage $2 billion worth of new projects • $2.156 billion paid out to contractors between May 2010 and May 2012 • Government to buy 100 new CNG buses • HDC has $4.7 billion in new projects

The construction sector took a severe beating under the Patrick Manning government when many Chinese firms got contracts to build government ministries and buildings, including the Prime Minister’s Residence and Diplomatic Centre, St Ann’s. In March 2010, Manning defended his administration, saying it was not in a war with local contractors. One of the criticisms levelled against the industry was about its ability to deliver quality work on projects on time and within budget.

Since May 2010, a total of $656 million was paid to contractors by UDeCOTT, said Chairman Jearlean John, and from May 2010 to April 2012, $1.5 billion paid to contractors by the Housing Development Corporation. She said there is $4.7 billion in new projects at the HDC.

CONSTRUCTION, ENGINEERING AND TRANSPORTATION

from the Ministry of Energy to roll out more stations that sell compressed natural gas (CNG) as a measure to reduce T&T’s $4.8 billion annual fuel subsidy. In March, Energy Minister Kevin Ramnarine turned the sod for the construction of a CNG station at the City Gate compound of the Public Transport Service Corporation. Another CNG station is to be constructed at the Vehicle Maintenance Company of T&T (VMCOTT) compound, Beetham Highway. At the November 2011 sod-turning, former Transport Minister Devant Maharaj said 40 new CNG stations are to be constructed between 2012 and 2017. Hamlyn Jailal, chairman of the National Insurance Property Development Company Ltd (Nipdec), said in an interview in June the company is due to get more than $2 billion worth of projects going in 2012. These include an immigration and detention centre; a six-storey building on the same spot as the National Broadcasting Service on Abercromby Street, Port of Spain; and a San Fernando Office of the Attorney General. Government has also authorised Nipdec to take charge of tendering procedures for the importation of 100 CNG buses, starting with 35 in the first phase.

The issue of quality work is not limited to T&T contractors. In June 2012, two Housing Development Corporation (HDC) apartment buildings in Morvant, constructed by China Jiangsu International Economic Co-operation Corp (CJI) for $26 million, were demolished because they were collapsing. About 80 per cent of the money was paid to the Chinese firm, said HDC managing director Jearlean John. After howls of protest about Government not giving local contractors their share of the pie, the sector finally seems to be putting its house in order. In May, the Trinidad and Tobago Contractors Association (TTCA) held a training workshop for its members, this after Jearlean John, chairman of the Urban Development Company of T&T (UDeCOTT), complained at a Speaker Series at Union Club, Nicholas Tower, Port of Spain, of contractors’ sloppy paperwork in submitting invoices for payment on government projects. John said that since May 2010, a total of $656 million was paid to contractors by UDeCOTT. She added that from May 2010 to April 2012 some $1.5 billion in payments were made to local contractors by the Housing Development Corporation (HDC). John said there were $4.7 billion in new projects at the HDC. She lamented that the administrative arms of some of these contractors are poorly staffed and not up to standard. “At the end of the day, UDeCOTT and HDC are the losers and, consequently, the people of Trinidad and Tobago,” she said. In urging contractors to improve their standards, John’s message was clear: deliver quality work.

CONSTRUCTION, ENGINEERING AND TRANSPORTATION

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CONSTRUCTION, ENGINEERING AND TRANSPORTATION Trinidad and Tobago Contractors Association The Professional Centre Bldg. 1st Floor, Unit B203 11–13 Fitzblackman Drive Wrightson Road Ext., Port of Spain Tel: (868) 627-1266 / 627-8020 Fax: (868) 623-2949 Email: ttcaservice@flowtrinidad.com Website: www.ttca.com

Mervyn J. Chin President

Christopher Garcia Vice President

Established in 1968, the Trinidad and Tobago Contractors Association (TTCA) is a non-governmental organisation that operates as a commentator and facilitator for the construction industry. TTCA promotes, supports and protects the interests of its members, clients and stakeholders, through the development and promotion of efficiency and equity in the field of construction. The TTCA facilitates dissemination and exchange of information among members, stakeholders and the public on matters relating to the construction industry via conferences, seminars, papers and discussions. The Association works to secure fair and equitable treatment, value for money and international competitiveness using international best practices for the benefit of all stakeholders.

Trinidad and Tobago Institute of Architects Rm B305, The Professional Centre, North Block 11–13 Fitzblackman Drive, Woodbrook Port of Spain, Trinidad Tel: (868) 624-8842 Email: info@ttiarch.com Website: www.ttiarch.com

Jenifer Smith President

Alison Grosberg Vice President

The Trinidad and Tobago Institute of Architects (TTIA) is an organisation that promotes the ethical practice, art and science of architecture in Trinidad and Tobago. To date the TTIA has 94 full members who are fully qualified architects and nationals or permanent residents of CARICOM. The core objectives of the TTIA are as follows: • To advance the art and profession of architecture • To consider and safeguard matters of professional practice • To promote and afford facilities for the study of architecture • To serve as a medium of friendly communication between members and others interested in the progress of architecture and its practice. The TTIA is associated with the following bodies: International Union of Architects (UIA) Commonwealth Association of Architects (CAA) Federation of Caribbean Associations of Architects (FCAA) Association of Commonwealth Societies of Architects in the Caribbean (ACSAC)

Education and Training

Queen’s Royal College Port of Spain

Transforming the learning landscape As T&T celebrates 50 years of independence in 2012, a key area to undergo transformation is education. At the most basic levels, there’s change. One change is that the Secondary Assessment Examination (SEA) – previously known as the Common Entrance – was written this year in May instead of March, with results coming out in early July. Education Minister Dr Tim Gopeesingh said that in 2013, 20 per cent of SEA marks would come from such subjects as physical education, performing arts, citizenship, morals, family life and agricultural science. In 2014, those same subjects would account for 40 per cent of students’ SEA marks. The idea is to produce a more well-rounded, disciplined and, hopefully, productive citizen. A second change, the biggest one the government effected when it assumed office in 2010, was to make laptop computers available to all first form secondary school students. But change does not happen without resistance, and these are two cases in point. Regarding the plans to implement the Continuous Assessment Component (CAC) as part of the Secondary Entrance Assessment (SEA) from September 2012, in late June close to 50 parents of students from private and public schools protested outside the Ministry of Education on Alexandra Street, St Clair. Their placards read: “Schools not equipped with basic needs,” “Parents are stakeholders too,” and “Fiddling with the school curriculum without enough consultation.”

The CAC will include visual and performing arts (VAPA). Spokeswoman Marcia Smith-John said many schools throughout T&T are ill-prepared for the VAPA. “We love what we are hearing concerning the programme,” she said. “It will benefit all the children of T&T if it is implemented in a way that is workable for all the children. Our issue is still the timing, to rush to get it started in September.” Acting chief education officer Harrilal Seecharan, who met with the parents, said the ministry would continue to work toward being ready for September, but will take into consideration the parents’ concern that it is too soon for Standard Five students. Seecharan said a limited pilot project had been with some schools in the Caroni district and at the Learning Resource Centre at McBean, Couva. In the second instance, parents and others feared the Hewlett Packard computers, which cost $83 million, would cause children to become violent and introduce them to pornography. None of those fears came to pass. Undesirable websites, including social media and pornography, have been blocked. T&T’s progress regarding information and communications technology (ICT) has been steady. For 2009, T&T ranked 30 out of 161 countries in the ICT Price Basket Indicator. T&T was among only four developing countries that scored in the top 30 of this indicator. In the World Economic Forum Global Information Technology Report 2010-2011, T&T jumped 16 places in

Fast Facts • 20 per cent of SEA marks to come from physical education, performing arts, citizenship, morals, family life and agricultural science • Government spent $83 million to furnish all secondary school students with laptops • In 2011, T&T ranked 63 in the World Economic Forum Global Information Technology Report, up 16 places from 79 a year earlier • The National Training Agency estimates youth unemployment (18-25) at almost 20 per cent • $5.25 million spent to build Workforce Assessment Centres • Government Assistance for Tuition Expenses (GATE) got $650 million in the 2012 budget • 2012 marked the first year students sat the Secondary Assessment Examination (SEA) in May against the tradition of March

In March 2012, Minister Karim said Cabinet agreed to establish mechanisms geared towards bringing about a level of prestige to current technical and vocational programmes at a cost of more than $6 million. He said these centres, expected to cost $5.25 million, would assess people through existing training providers, such as the National Energy Skills Centre, the Metal Industries Company and the Youth Training and Employment Partnership Programme (YTEPP).

In the World Economic Forum Global

EDUCATION AND TRAINING

the ratings, a feat no other country had achieved before. Commenting on the good news, Persad-Bissessar said in May 2011, “I have been told that no other country has done that in one year and it was mainly because of the laptops for the students.” According to the online report on the World Economic Forum’s website www.weforum.org, T&T in 2009-2010 ranked at 79. A year later, it changed to 63. Fazal Karim, former Minister of Science, Technology and Tertiary Education, now Minister of Tertiary Education and Skills Training, has been responsible for several proactive, empowering developments in education and training. For one thing, the John S. Donaldson Technical Institute and the San Fernando Technical Institute are now University of Trinidad and Tobago (UTT) campuses. They have been repainted – red and grey – slightly renamed and rebranded UTT John S. Donaldson Port of Spain Creativity Campus. Accreditation of institutions is being addressed. The University of the Southern Caribbean has received full institutional accreditation from the Accreditation Council of T&T. Also being accredited were the University of the West Indies, UTT, the Arthur Lok Jack Graduate School of Business, and the College of Science, Technology and Applied Arts of T&T (COSTAATT). With the National Training Agency’s May 2012 labour report showing unemployment among youth (18-25 years) between 18 and 20 per cent, creating new methods of teaching in-demand skills is critical. Much is being done in that direction. Minister Karim launched several Workforce Assessment Centres in the first quarter of 2012, including Couva and the Beetham Highway branch of the Vehicle Maintenance Company of T&T (VMCOTT). The latter included a trade school.

Information Technology Report 2010-2011, T&T jumped 16 places in the ratings. Prime Minister Persad-Bissessar said: “I have been told that no other country has done that in one year, and it was mainly because of the laptops for the students.” He said Government plans to launch Workforce Assessment Centres to facilitate accreditation of persons who may have acquired skills and expertise without the credentials of formal training and learning. In addition to continuing Government Assistance for Tuition Expenses (GATE) at tertiary level, his ministry also plans to expand it to facilitate technical vocational subjects. Even as it includes vocational subjects for GATE funding, Karim’s ministry is also monitoring those who abuse the programme, which received $650 million in the 2012 budget, by hopping from one programme to another. In addition to launching new Workforce Assessment Centres, Karim in May launched the Caribbean’s first Energy Institute. He explained the rationale of the Energy Institute, based at the Pt Lisas campus of the UTT: “Government is pursuing cluster development in central Trinidad that will support the Point Lisas Industrial Estate and include training resources in a range of technical and vocational areas. A new national science centre, a first of its kind, not only in Trinidad and Tobago but in the Caribbean as well, also will be located close to this estate,” he said. He said it was important to match skills and education with the job market, particularly in the energy sector. He added that petroleum accounted for more than 40 per cent of T&T’s gross domestic product, and that technical expertise remained in short supply. Equally in short supply are experienced technicians – both electrical and mechanical – geologists, divers, riggers, emergency responders and corporate level staff, because of a lack of the practical skills required and the attitudes and aptitudes needed to perform such duties. “Such deficiencies in skill requirements cannot be ignored as we seek to create new industries with similar workforce needs,” Karim said. “Not only do we need competent workers, we also need highly trained and certified staff.”

EDUCATION AND TRAINING

Our National University As the National University of Trinidad and Tobago, UTT is the nexus between academia and research. The University’s entrepreneurial mandate emphasises relevance- relevance to industry, the community and the economy. Students of UTT are encouraged to see problems as opportunities and there is a strong focus on a systematic and integrated approach to learning while highlighting practical and relevant training. This is reflected in balanced and innovative curricula and teaching which produces graduates who are fully-equipped for the world of work or for further academic exploits.

DR. FAZAL ALI Acting President and Provost

EDUCATION AND TRAINING

EDUCATION FOR EMPLOYMENT ENTREPRENEURSHIP AND ECONOMIC DEVELOPMENT

PROFESSOR JEANETTE MORRIS Associate Provost Humanities, Social Sciences and the Academies

As Trinidad and Tobago celebrates 50 years of Independence, the significance of the National University as an important avenue to propel the nation forward cannot be underestimated. UTT’s campuses have been rebranded as Centres of Excellence in Teaching, Learning and Entrepreneurship. At these campuses students can expect to find a host of activities associated with their area of study; making these areas a nucleus of both intellectual and innovative progress, knowledge and research. These factors can be translated into tangible economic benefits for the people of Trinidad and Tobago.

DR. RUBY ALLEYNE MR. VISHWANATH MAHARAJH Vice President Vice President Quality Assurance and Finance Institutional Effectiveness

If you want to be trained effectively, challenged intellectually and engaged optimally, then UTT is the right University for you.

MR. ALLAN RAGHUNANAN MR. NAVNEET BOODHAI Vice President Vice President Human Resources Business Development and Marketing

UTT – the NATIONAL University of Trinidad and Tobago with International Reach... preparing a new generation of scholars to be future global leaders

Corporate Address

Lots 74-98 O’Meara Industrial Park Arima, Trinidad

Ministry of Tertiary Education and Skills Training TEST

Tel: (868)642-8888/223-4888 Fax: 643-1617

www.u.tt

UTT Accredited by ACTT in DEC 2010 K N O W L E D G E - D R I V E N

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EDUCATION AND TRAINING

SITAL College of Tertiary Education Limited 104-106 Eastern Main Road, Tacarigua, Trinidad Tel: (868) 640-8687, 640-2758, 640-3109 Email: degrees@sitalcollege.com Website: www.sitalcollege.com

SITAL College – where education goes beyond the classroom

Ann-Marina White Executive Director

SITAL College of Tertiary Education Ltd. was established in 1992, and offers from Foundation Courses to Bachelors and Masters Degrees. The tertiary programmes are certified by international accreditation bodies in the UK and Australia, carry high industry respect, and are recognised by the Accreditation Council of Trinidad and Tobago. Access to these programmes is made even easier through the Government Assistance with Tuition Expenses (GATE) programme. In addition to diplomas and higher degrees in Business Management, Marketing, Human Resource Management, Tourism and Hospitality, Logistics and Supply Chain Management and Finance, our College trains corporate groups in Spanish, Customer Service and Selling, Supervisory Management, Project Management and Information Technology; and tailors programmes for companies upon request. Ann-Marina White, Executive Director of SITAL College, comments on our 20-year-old school: “We have been providing education and training for thousands of students over the years. We continue to build and strengthen our academic links and sustain high quality programmes in a close-knit community environment. As we celebrate our 20th year in education, we are mindful of our contribution to the lives of individual students and toward the development of the human resource capital of Trinidad and Tobago and the region.” She invites you to learn more about our institution by visiting us at www. sitalcollege.com.

EDUCATION AND TRAINING

Energy and Energy-Related Industries

World Wide Equipment Caribbean Limited

Energy and Energy-Related Industries

Dynamic, re-energised industry in 2012

PROFILE T&T’s energy industry accounted for an estimated 45 percent of Gross Domestic Product in 2011, valued at $65.1 billion at current market prices. Government has budgeted that it will receive $23.78 billion, or 50 percent of total fiscal revenue, from the Energy Sector for the fiscal year October 2011 to September 2012. Proven, Probable and Possible (3P) gas reserves are estimated at 27 trillion cubic feet (Tcf), with an additional exploration resource base of 26 Tcf. The country’s energy infrastructure includes: • 1 Crude Oil Refinery (throughput – 160,000 BOPD) • 4 Liquefied Natural Gas Plants (18.6 MTPA) • 11 Ammonia Plants • 7 Methanol Plants

excluding downstream investments in the CariSal project and AUM 2 projects, which are expected to break ground in 2012. The resumption of drilling activity in 2011 will continue to stimulate the industry in 2012. A number of developments in the first half of 2012 promise a dynamic energy industry in the short to medium term. These include:

OUTLOOK Expectations are for a much better 2012, following a difficult 2011 when, despite higher oil and natural gas prices, production of oil, gas, and petrochemicals all fell and T&T was a net importer of crude oil. From zero growth in 2011, the Central Bank predicts that the energy sector will recover in 2012 with oil and gas production returning to 2010 levels, while expected increases in global energy prices could lead to higher revenue. Adding to production levels will be new supplies from BHP Billiton’s Angostura project and EOG Resources’ Toucan platform. Capital expenditure in the Energy Sector in 2012 is expected to be between US$2.5 and $3.0 billion,

March 2012: Petrotrin announces “Jubilee” oil discovery, estimated at 48 million barrels, in Cluster Six of Trinmar’s Gulf of Paria acreage on Trinidad’s west coast.

March 2012: Bayfield Energy announces oil find in its Galeota acreage on Trinidad’s east coast. “EG8 has demonstrated development potential of 32 million barrels (Mmbbls) of oil and 69 billion standard cubic feet (Bscf) of gas in the EG2/EG5/EG8 Central and East fault blocks,” the company said in a statement.

April 2012: Ministry of Energy launches new deep water bid round for six blocks. May 14, 2012: Signing Ceremony for three Production Sharing Contracts with BP and BG. May 2012: Minister of Energy announces Petrotrin’s 30-year licence for Trinmar will be renewed and supports the company’s plans to increase oil production from Trinmar’s Soldado acreage.

SIGNIFICANT DEVELOPMENTS/PROJECTS IN 2012 INCLUDE: • 15 exploration wells to be drilled in 2012, mainly by Parex Resources, Niko Resources, BP and Bayfield Resources.

Fast Facts Gas Reserves as at December 2010

• Six separate seismic programmes either continuing from 2011 or expected to start in 2012. • Petrotrin to re-activate southwest Soldado field and continue with $700 million drilling programme, which began in 2011, to drill 21 wells in Trinmar acreage. • EOG begins production from Toucan platform. • Government to launch land-based bid round. • Melamex expected to begin construction of a moulding compound plant at Pt Lisas. • Construction expected to begin on US$1.9 billion AUM II facility which will produce 18,285 tonnes per year (tpy) of ammonia, 934,467 tpy of urea, and 27,139 tpy of melamine. • Construction expected to begin on US$430 million CariSal project which will produce 120,000 tpy of calcium chloride, 85,000 tpy of caustic soda, 8,000 tpy of sodium hypochlorite and 1,000 tpy of hydrochloric acid. • Q4 2013 – Expected Completion Date for development of US$80 million energy port in Galeota in south-east Trinidad comprising a 529-metre quay wall, 5 berths, 40 fenders, 6 ladders and 44 bollards, a navigational channel 80m wide and 7.6m deep, 200m turning basin of depth 7.6m and 8-hectare storage area. • Energy services companies to undertake a 2nd trade mission to Brazil.

• Proven: 13.5 trillion cubic feet (tcf) = 9 years of production

From zero growth in 2011, the Central

• Proven and probable gas reserves = 14.3 years of production

Bank predicts that the Energy Sector

• Exploration reserve = 26 tcf

ENERGY AND ENERGY-RELATED INDUSTRIES

DOWNSTREAM Protracted maintenance and safety-upgrade activity by bpTT caused a 10.8 percent falloff in the company’s natural gas output in 2011 compared to 2010 and resulted in a serious shortage of gas to Pt Lisas companies in 2011. The gas shortage, together with protracted maintenance at Methanex and scheduled maintenance work at several other plants, resulted in lower production of LNG, ammonia, methanol, natural gas liquids and nitrogenous fertilisers in 2011. Citing poor co-ordination as causing the shortage, Energy Minister Kevin Ramnarine said he would set up and began chairing a quarterly production optimisation meeting in January 2012 to ensure this situation never recurs. This, together with increases in gas production and planned expansion of NGC’s pipeline network, is expected to prevent future supply problems.

will recover in 2012 with oil and gas

• Oil production in 2011 (inclusive of condensate production): 92,000 bpd or 30.9 million barrels for the period January-November 2011

production returning to 2010 levels, while expected increases in global energy

• Natural Gas production (Jan-Nov 2011): 263.2 million barrels of oil equivalent

prices could lead to higher revenue.

Energy Sector’s % Share of GDP Energy Sector............................................................45.5 E&P................................................................................19.2 Refining (including LNG)........................................ 7.6 Petrochemicals...........................................................12.7 Other............................................................................ 5.7 Source: Central Bank publications

COMMODITY PRICES

2006 2007 2008 2009 2010 2011p

Petroleum (WTI $US/bbl)

66.0

72.3

99.6

61.7

79.4

95.1

Natural Gas (Nymex Henry Hub $US/mmbtu)

6.8

7.0

8.9

4.0

4.4

4.0

Ammonia (US$/tonne)

278.4

291.0

545.1

227.6

362.7

534.2

Urea ($US/tonne)

226.5

297.6

564.0

265.4

311.4

435.8

Methanol ($US/tonne)

376.4

434.2

504.3

241.0

338.3

430.0

OTHER KEY DEVELOPMENTS 2011/2012 • Completion of NGC’s 59-mile, 36-inch-diameter, US$450 million North-East Offshore (NEO) pipeline. • British Gas expects first gas in 2012 for Baraka and Baraka East discoveries in the onshore Central Block. • National energy policy being developed. • Results of the national oil audit expected. • Continued promotion of business opportunities in derivative melamine manufacturing. • MOU signed in December 2011 between the National Gas Company, National Energy Corporation and the Tanzania Petroleum Development Company. Areas of co-operation among the parties include the development of commercially viable natural gas projects, gas policy development, the establishment of logistical ports, harbours and industrial estates and national skills development in relation to the oil and gas industry.

72 72

ENERGY AND ENERGY-RELATED INDUSTRIES

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Contact: Melvin Kluft – General Manager Email: melvin.kluft@worldwide.mx.tt Sue-Ellen Heeralal – Commercial Email: sue-ellen.heeralal@worldwide.mx.tt

ENERGY AND ENERGY-RELATED INDUSTRIES

World Wide Equipment Caribbean Ltd

Specializes in Rental of Marine Equipment: World Wide Equipment Caribbean Limited has been working and operating in Trinidad since 2003 and is a subsidiary of the Van Es Group, based in the Netherlands. The Van Es Group provides heavy equipment for onshore and offshore projects worldwide. World Wide Equipment Caribbean Limited operates in Trinidad, W.I., and provides marine and land-based equipment and services throughout the Caribbean region. Operations include mainly rental and operation of tugboats, crane barges, transport barges, crawler cranes and piling equipment. Our Company has successfully completed a range of related projects, in particular the transportation of a wide range of materials and equipment such as aggregate, plant equipment, construction materials and components, heavy equipment transport, supporting pipe-laying and cable-laying projects, jetty construction projects, offshore heavy lifts and piling works. Some of Our Equipment Includes: • • • •

450 hp – 2400 hp tugboats Crane/Deck/Bin Wall Barges 80MT – 550MT Crawler Cranes Hydraulic Vibratory Hammers

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ENERGY AND ENERGY-RELATED INDUSTRIES

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Facilities Management

Local FM sector poised to come of age Facilities management (FM) is gaining momentum in Trinidad and Tobago. There are increasingly more FM job openings, more companies are offering outsourced FM services, we have a greater number of qualified FM professionals, and there are two very active local FM associations. These are all indications of an evolving FM industry. We are at the embryonic stage of the FM industry life cycle, compared with the more mature FM markets in the USA, Canada, Western Europe, and Australia. Fortunately for us, we need not reinvent the wheel, as we can benefit from the experiences and growing pains of these developed and advanced FM markets. Our journey towards development must, therefore, assess where we were in the past, where we are at present, and the opportunities and challenges for the sector in the future. THE PAST: LOOKING BACK Certain elements of FM have traditionally been practised in Trinidad and Tobago â&#x20AC;&#x201C; notably maintenance management and property management. Maintenance management is undertaken in order to keep or restore property assets to an acceptable standard. Property management, on the other hand, involves the administration of tenanted property, including letting; rent negotiation and reviews; insurance; and repairs and renewal, all with a view to improving the revenue-earning potential of the property assets.

Towards the end of the 1990s, FM began to make its way into the property landscape of Trinidad and Tobago, piggy-backing on the maintenance management and property management disciplines. In the mature FM markets, the concept of FM became recognised as an identifiable management function during the early 1980s and represented a new approach to managing the built environment, incorporating and expanding the traditional specialties of maintenance management and property management under a single umbrella, and incorporating several disciplines such as architecture, engineering, psychology, and business management. What was new about FM was that it is a coordinated and integrated approach to a range of business activities in support of the organisationâ&#x20AC;&#x2122;s core functions or objectives â&#x20AC;&#x201C; i.e. it brought with it a strategic perspective. Table I illustrates the evolution of the FM function over time. It is interesting to note that the FM function has evolved and expanded in response to drivers in the business environment and advances in technology. The FM sector in Trinidad and Tobago is currently probably positioned between the Outsourcing and Integrated FM continuum. WHERE WE ARE NOW: THE PRESENT The local FM industry is now emerging and, understandably, the focus is largely on the operations perspective rather than strategic. Accordingly,

THE FUTURE OF THE LOCAL INDUSTRY There are some key drivers that will aid us in charting the future. One of these is developing the competency of our practitioners. We have made significant strides, as evidenced by the number of persons who have attained or are pursuing FM certification and qualifications. Another

key driver is the advocacy role of our FM associations in terms of building awareness and championing important FM issues. Between the two local associations there is an average membership of over 60 persons, providing ample opportunity for influencing the development and direction of the sector. Another key driver is the government â&#x20AC;&#x201C; not only from the perspective of formulating and implementing policy for development of the sector but also from the fact that the government is the largest owner/occupier of real estate in the country. It has been the experience in developed FM

FACILITIES MANAGEMENT

organisations are creating FM departments or restructuring their maintenance and property management functions with a view to improving operational efficiency. Some have also opted to outsource their FM function to specialist FM service providers. As a result, there is an increasing demand for qualified FM practitioners as well as an expanding market for outsourced FM service providers. In response, an increasing number of persons are pursuing professional qualifications in FM. There are now 39 persons with the International Facility Management Association (IFMA) FMP (Facilities Management Professional) designation in Trinidad and Tobago. A number of persons are also pursuing undergraduate and postgraduate degrees in FM. There have also been some developments on the supply side of the industry. There are new entrants into the market, signalling that there may be a viable market for outsourced FM services. Based on empirical studies undertaken into the FM markets in 41 European countries, a correlation was developed between the size of the FM market and GDP. The studies suggest that the size of the outsourced FM market as a percentage of GDP varied between 0.99% for pre-emerging markets and 1.80% for emerging markets. Assuming a conservative 1.0% of GDP, the outsourced FM market in Trinidad and Tobago is currently estimated at TT$1.3 billion.

Studies suggest the size of the outsourced FM market as a percentage of GDP varies between 0.99% for pre-emerging markets and 1.80% for emerging markets. Assuming a conservative 1.0% of GDP, the outsourced FM market in Trinidad and Tobago is currently estimated at TT$1.3 billion. markets that the role of government is pivotal in terms of creating the economic, social and legal/regulatory framework to support the industry. On the supply side, government has also facilitated the growth of the FM outsourcing sector by handing over the management of its properties to private sector FM providers. The key challenge is demonstrating to both government and decision-makers in the private sector the value of FM. The sector is demand-driven; therefore buy-in from these two key stakeholders is critical to the future of the industry in Trinidad and Tobago.

Fast Facts Evolution of Facilities Management Function Over Time 1970s

1980s

1990 - 95

1996 - 99

2000 - 2007

2007+

In-House

Contracted Services

Outsourcing

Integrated FM

Strategic FM

Sustainable FM

Operations and Maintenance of Multiple Facilities

Project Management

Construction Management

Capital Programme and Project Management

Mail/Courier

Energy Management

Telecoms

Space Planning

Moves Management

Business Support

Cleaning

Security

Catering

Maintenance

Grounds

FM Administration

Energy Management Strategic Planning and Portfolio Management

Carbon Footprint Green Building Emergency Readiness Life Cycle Costing Building Information Modelling Social Media High Performance Workplace

Corporate Real Estate Finance Strategic Outsourcing

FACILITIES MANAGEMENT

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Professor Julian Kenny January 27, 1930 – August 9, 2011

ENVIRONMENTALIST

EXTRAORDINAIRE

he late Professor Julian Kenny is highly regarded for documenting the natural history of the Caribbean through his work as an academic, spanning decades as a university lecturer, his publications and his voice as an environmentalist, as an Independent Senator and newspaper columnist. To quote his senatorial colleague Martin Daly, who wrote upon his passing, “To those of you who think well of Jake, if you understand him, do not refer to him as an ‘icon’ or a ‘messiah.’ He would not like that. He simply wanted, in his own words, ‘to be of some use to this place.’ Jake, that you were!” And yet for someone so vocal, his was a largely private life. Julian Stanley Kenny was born in Woodbrook in 1930, attended St Mary’s College before going to Grade 13 and subsequently the University of Toronto where he obtained a Bachelor of Arts degree. He returned to Trinidad where he worked in what was to become the Fisheries Division. However, it was his work in Toronto prior to returning to Trinidad that sparked his interest in fisheries research. As a fisheries officer his input contributed to the establishment of a flying fish industry in Tobago; a system to document and evaluate the types of fish caught by age and the special codes for marking and identification of authorised fishing vessels. After nine years he left the Fisheries Division and went Birbeck College, University of London, where he obtained a PhD. Returning to Trinidad and Tobago once more he began his long tenure at the University of the West Indies (UWI), first as a lecturer in zoology in the Faculty of Agriculture and then Natural Science, eventually becoming head of the department. His career at UWI spanned 30 years until his retirement in 1990, and he was responsible for influencing several generations of students. While at UWI his research into the freshwater fish species uncovered valuable information on the distribution of species found in Trinidad and Tobago. He also spearheaded research highlighting information in the ecological dynamics of the country’s natural areas, including savannahs, wetlands, cave and marine systems and coral reefs.

100

It was his avid interest in the protection of sensitive ecosystems and his reputation as a scientist that made him a popular choice for many national committees. He was the Chairman of the Board of the Institute of Marine Affairs, Advisor to the Inter-Ministerial Committee on the Law of the Sea Convention and Member of the Cabinet-appointed Committee for drafting Legislation to Create National Parks, just to name a few. An avid diver and member of the Field Naturalists Club, with a passion for orchids, he was also an avid nature photographer having several exhibitions of his work depicting the flora and fauna of Trinidad and Tobago; and he produced several photographic books, among them A View from the Ridge – Exploring the Natural History of Trinidad and Tobago and The Native Orchids of the Eastern Caribbean. He will be remembered for his principled stand on environmental issues, as a private citizen and as a member of the Senate from 1995-2000 and also 2001. His contributions in the Senate were marked by open-mindedness with an ability to dissect and analyse the law and issues with sense and purpose. Professor Kenny also raised his voice on unpopular issues such as the proposed smelter and what he perceived as the heavy industrialisation in Trinidad and the expansion into the Southwestern Peninsula and how this would negatively impact on the environment. In November of 2010 environmentalists in Trinidad and Tobago sent up a heartfelt cry that one of their own had been appointed Chairman of the Environmental Management Authority. Sadly, this proved to be short-lived when Professor Kenny, adhering to his principles, resigned in May 2011 over issues relating to quarrying. In a strongly worded release giving the reasons for his resignation, Professor Kenny stated, “No amount of PR gloss about greening the economy or re-launched websites will cover the irresponsibility of officially sanctioned unregulated land clearing and mining, for which future generations will have to pay.” This statement aptly reflects a man whose interest has always been the sustainable preservation of our natural heritage.

Health, Safety, Security, Environment and Standards

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Tel/Fax: (868) 640-1480 5B Trincity Industrial Estate,Trincity info@caribbeantechdisposals.com www.caribbeantechdisposals.com

Health, Safety, Security, Environment And Standards

Managing risks for safer workplaces The evolution of Health and Safety standards and laws in Trinidad and Tobago is driven by the issue of liability. When someone is hurt, a law broken or a standard found wanting, the question immediately arises – “Who is responsible?” With every passing year, national standards are fine-tuned and the expansion of the Occupational Safety and Health Act means a wider reach into large and small industries and even into the home. It means bringing the law home and making responsibility undeniable. With Health and Safety becoming second nature to business, HSE updates are featured in newsletters and on websites as a standard expectation that a company is obligated to state its position and advancement in that area. Many companies, particularly large industrial corporations, have adopted the Deming Cycle as a guiding tool to reaching the HSE pinnacle. Simple – but highly effective – the model was created by international safety experts Walter Shewhart and Dr W. Edwards Deming and is abbreviated as “PDCA” – Plan-Do-Check-Act. It is this simplicity that allows HSE to be broken down into manageable portions, especially when dealing with dozens of departments and thousands of employees. One company that has taken the Deming Cycle into its work life is state-owned Petrotrin, which is expected to lead by example. Over the past five years, Petrotrin

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has focused on the implementation of HSE Management Systems. These systems zero in on every aspect of the risks associated with every function performed within the company. These systems are in accordance with the ISO 14001:2004 Standard and the OHSAS 18001:1999 Specification and are regarded as the future of HSE. OSH guidelines are up to today made in broad terms and the mandates are equally ambiguous in many areas. Systems such as those being adopted by companies like Petrotrin allow for greater control and fine-tuning with the use of programmes based specifically on the needs of that company. This model also allows for constant review and therefore a constant flow of troubleshooting is created. Health and Safety co-operation has also become common as companies attempt to take this broad and ever-changing aspect of work life and give it form. High-level co-operation is what has led to the creation of the programme STOWTT, “Safe to Work in Trinidad and Tobago.” STOW-TT is a joint project of the South Trinidad Chamber of Industry and Commerce (STCIC) (renamed the Energy Chamber), the Point Lisas Energy Association (PLEA) and the Association of Upstream Operators of Trinidad and Tobago (AUOTT). It allows the prequalification of contractors in the energy sector, in a uniform manner.

Fast Facts • Offences created by the OSH Act can be tried in both the Industrial Court or the Magistrates’ Court and prosecution will always be a consideration where a breach of law is found in the case of a critical or fatal accident. • Failure to comply with a Prohibition or Improvement Notice carries a fine of up to $20,000. • Any person who obstructs an OSH inspector in the execution of his powers or duties commits an offence and is liable to a fine of $2,000 and imprisonment of six months. • OSH inspectors are obligated to treat complaints with discretion and may not divulge the source/sources of such information. Nor are they to divulge information regarding trade secrets that may have come to their knowledge in the execution of their duties. The latter is an offence for which the fine is $10,000 and imprisonment up to 12 months. • Inspectors have the right to enter any industrial establishment without notice, though notice may be given where thought to be appropriate. • Electrical accidents are currently the most common types of workplace mishaps around the world, with an average of 600 dying each year from electrocution and up to 30,000 nonfatal shocks. Flash burns were reported in up to 3,000 persons last year, resulting in up to 300 deaths. • Scaffolding safety has become a concern in Trinidad and Tobago, where the number of construction and maintenance companies saw a sharp rise in mishaps up to early 2011. According to the Trinidad and Tobago Contractors’ Association (TTCA), concern has declined in the past year only because of a massive slowdown of the construction industry.

(OSHA), specialisation is the key to STOW-TT, bringing it more in line with the risks embedded in most of the energy sector. More information is available at the TTBS website, www.ttbs.org.tt and at www.stowtt.stcic.org. Whilst common sense had dictated much of the health and safety standards of yesteryear, the OSH division has now made it a priority to coach employers and employees alike on risks they would not have anticipated.

Every business, big or small, should do a risk assessment that is practical for that particular business... a record of possible and existing hazards, a record of accidents. If a business is unsure of how to proceed in creating an HSE model, the OSH division is available to assist. At OSH workshops, the question is frequently heard, “Who is at risk?” The answers show a stereotyping of which employees are considered to have more of an element of danger in their job. A trainee on any job is more at risk than an employee who is aware of the ins and outs of a building or field of duty. “Every business, big or small, should do a risk assessment on a cycle that is considered practical for that particular business,” the OSH division told Who’s Who. “That means a record of possible and existing hazards, a record of accidents, no matter how small, an assessment of who may be more at risk within the workplace and an attendance ledger that is always up to date. If a business owner is unsure of how to proceed in creating an HSE model for his business after acquiring these things, the OSH division is always available to assist. We encourage compliance even from small businesses. It is important to understand how a small accident can bring negative changes to life and business.” The OSH division encourages the formation of HSE committees, for which assistance is also available. “A company with 25 or more employees is required to have an HSE programme and it is advisable that a committee be created to oversee the implementation and maintenance of this programme,” the OSH division said. “This division will also assist with guidelines in making the committee effective and proficient in managing HSE issues.”

HEALTH, SAFETY, SECURITY, ENVIRONMENT AND STANDARDS

According to the Energy Chamber of Trinidad and Tobago, this is achieved through “the creation of standardised minimum health, safety and environmental (HSE) requirements for prequalifying contractors and an independent system for certifying contractors.” Among the benefits are reduced paperwork and administration for new and repeat businesses and an enhanced HSE performance. While similar structures are being developed by the Trinidad and Tobago Bureau of Standards (TTBS) for the Trinidad and Tobago Occupational Safety and Health Act

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HEALTH, SAFETY, SECURITY, ENVIRONMENT AND STANDARDS

The Honourable Ganga Singh

Minister of the Environment and Water Resources

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Dr. Joth Singh

Managing Director/CEO

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HEALTH, SAFETY, SECURITY, ENVIRONMENT AND STANDARDS

Head Office 126 Cipero Road, Victoria Village San Fernando, Trinidad Tel: (868) 657-5826/653-1412, Fax: (868) 657-3767 Email: istl1@innovativesecuritytech.com Website: www.innovativesecuritytech.com Branch Offices 31 Scott Bushe Street, Port of Spain, Tel: (868) 624-0605 7–9 Circular Road, San Fernando, Tel: (868) 653-0715 LP 99, Gran Lagoon, Mayaro, Tel: (868) 630-9161 Main Road, Grand Chemin, Moruga, Tel: (868) 656-7962 5 Guava Road, Point Fortin, Tel: (868) 648-6622

Pete Carrington Managing Director

Lennox G. Carrington Deputy Managing Director

Jason Charles

Manager – Operations Efficiency

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Imtiaz Hosein

Chief Financial Officer

Bhagmania V. Baksh Manager – Support Services

When it comes to professional, reliable state-of-the-art security services and solutions across every major industry, Innovative Security Technologies Ltd (ISTL) is the leader. We provide security systems covering a range of services to include Security Consultancy and Solutions, the provision of Security Professionals (armed and unarmed) and Technology-based Systems to include asset tracking, alarms, access control, surveillance and monitoring with response. ISTL began operations in May 2001. Over the past 11 years, we’ve established a large, diverse customer base including the major industrial estates, energy and energy-related industries and other prestigious organisations. Founded on the core values of confidentiality, integrity, and professionalism, we continuously strengthen our professionals through training and certification. ISTL is determined to anticipate and meet the ever-changing needs of our discerning clientele, providing superior security solutions that exceed their expectations. From personal security to business needs to government requirements, no challenge is too great for the dedicated staff of ISTL. Our passion for customer service is matched only by our ability to harness innovative technologies to provide clients with real world security solutions in almost every sphere imaginable. These abilities have made Innovative Security Technologies Ltd. the premium security service provider.

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HEALTH, SAFETY, SECURITY, ENVIRONMENT AND STANDARDS

Tel/Fax: (868) 640-1480 5B Trincity Industrial Estate,Trincity info@caribbeantechdisposals.com www.caribbeantechdisposals.com

"We make it easy for you to make it safe"

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Jaric Environment, Safety and Health Services offers unique environmental, safety and health consulting services, working closely with you on a personal level to define and develop your needs with vision for the future. We have an unparalleled base of knowledge, experience and global resources and our recommendations are based on what has been tried, tested adjusted and applied in plants and facilities worldwide.

Janice Smith, Director

Training

• Defensive Driving • First Aid and CPR • Pediatric First Aid • Safety Awareness • Professional Truck Driver • Forklift Operator Training • Risk Assessment • Accident Investigation • Basic Firefighting • Scaffolding Training • OSHA 10&30 hour Marine Industry • OSHA 10&30 hour General and Construction Industry

Consultancy

• Risk Assessments • Safety Policy Development • Accident Investigation • Emergency Plan Development • Safety Management Systems Implementation • Safety Compliance Audits • Site Safety Management • Fleet Audits • Environmental Management Systems Implementation

Publishers Publishers of of the the HSE HSE Quarterly Quarterly Magazine Magazine

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www.acerecyclingcaribbean.com

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rethink reduce recycle Plastikeep’s mission is to reduce the plastic waste deposited in dumps across the country and to educate the public about plastic recycling, with a view to changing behaviours and reducing the consumption of plastics overall.

For information on how you can recycle plastics: Tel: (868) 222-5514 www.plastikeep.com

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• In Trinidad and Tobago we use 2 million plastic bottles a day. • That’s 60 million bottles a month, and doesn’t account for all the other types of plastics we use. • Some plastics end up in dumps, where they take up space and become toxic when burnt. • Much of it is discarded as litter, clogging drains, polluting rivers, beaches and oceans. • It takes 14 days to recycle plastics. • It takes 50–500 years for many plastics to degrade, but it will never bio-degrade.

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Conduct Business with the

T&T Government online! Trinidad and Tobago’s (T&T’s) Ministry of Trade, Industry and Investment (MTI&I) continues to fulfil its core responsibility to grow trade, business and investment through innovative means. TTBizLink is one such innovative initiative. TTBizLink, referred to as a Single Electronic Window (SEW), facilitates trade and business-related transactions with the T&T Government online. Using TTBizLink companies or individuals submit one single e-document at TTBizLink’s portal – www. ttbizlink.gov.tt! The document is then routed to the relevant approving agency and applicants receive status updates via email. Applications are accessible anytime (24/7) and from anywhere via the TTBizLink portal. TTBizLink’s infrastructure was developed by CrimsonLogic which has over two decades of experience in eGovernment and was responsible for Singapore’s TradeNet®. TTBizLink translates to higher levels of efficiency in conducting transactions, greater accessibility to approving agencies and more immediate transaction status reports. In this first phase the following e-services are being focused on: • e-Certificate of Origin (CO) – allows exporters/brokers to apply for COs issued by the Business Development Company Ltd. (BDC) and the Trinidad and Tobago Chamber of Industry and Commerce (TTCIC) using the online application. Exporters can also pre-register with the BDC or TTCIC. • e-Import Duty Concession (IDC) and Fiscal Incentives (FIs) – allows clients seeking IDCs and FIs from the Government to complete the necessary application forms and upload supporting documents online. • e-Permits & Licences – allows importers/exporters to apply for Permits and Licences from the Animal Production and Health Services, and Plant Quarantine Division of the Minis118

try of Food Production and from the Trade Licence Unit (TLU) of the MTI&I. The former encompasses Animal Import Permits and Plant Import Permits. The latter includes Import Licences; Export Licences; Duty Relief Licences/Minister’s Licences; Suspension Certificates; and Safeguard Certificates. • e-Company Registration – provides for Name Search, Name Reservation, Registering a Business and Incorporating a Company from the Companies Registry of the Ministry of Legal Affairs (MLA). • e-Work Permit – allows companies/businesses and attorneys-at-law practising in T&T to electronically complete and submit applications for Work Permits and Work Permit Extensions (individual or group, i.e. 10 persons or more) to the Work Permit Secretariat (WPS) of the Ministry of National Security (MNS). In the design of the infrastructure, several security features have been incorporated to ensure that the system is secure. These features exist at every tier of the system, thereby ensuring its impenetrability. All electronically generated permits, licences and certificates have three security features – Common Optical, 2D Barcode and Microprint. Attempts to tamper with any TTBizLink document compromises the appearance of the Watermark and Microprint. Attempts to modify the document’s data will not affect the data encrypted on the 2D Barcode, i.e. the Barcode cannot be doctored. To access TTBizLink persons undertake a simple one-time registration process as outlined on the portal – www.ttbizlink.gov.tt. Already TTBizLink has made an impact on those using the system. Mahase Frank, Customs Clerk of Hyline Label Co. Ltd., had this to say on the way service delivery has instantaneously been enhanced: “I find this online system to be working efficiently and it is very convenient as it eliminates the hassle of having to go into the Agency in person and wait for approvals. I received approval of my Certificate of Origin within five minutes of sending them through this service.” For further information, please email ttbizlinkinfo@ gov.tt or call 800-4739. You can also visit the Head Office located at the Ministry of Trade, Industry and Investment, Level 9 Nicholas Tower, 63-65 Independence Square, Port of Spain, Republic of Trinidad and Tobago. TTBizLink – Business Made Easy!

Information and Communications Technology

ICT a platform to enhance business The beginning of the 21st century has been marked by the rise in the global use of technology to accomplish everyday tasks. And so, Information and Communications Technology (ICT) has become the catch-all description for any communication device or application, as well as the various services and applications associated with them. The importance of ICTs is in the ability to allow greater access to information and communication. Today’s households contain multiple personal computers, mobile phones, tablets and personal digital assistants. A World Economic Forum report stated that the number of persons connected to the Internet from their home reached 1.6 billion in 2010. This number has grown and by 2011 a third of the world’s population was online with numbers still growing. Thanks to companies like Amazon, terms like “one-click” have become synonymous with successful business. For any country to have a competitive edge in the global marketplace it must keep pace with global trends. Acknowledgement of the importance of ICTs to the growth and development of this country was underlined in March 2012 by the Minister of Science, Technology and Tertiary Education Fazal Karim who said, “[The Government] has been encouraging the accelerated transformation of Trinidad and Tobago into a knowledgebased society. ICT plays a pivotal role in this thrust and forms one of the Seven Interconnected Pillars of Government’s Framework for Sustainable Development.”

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The Minister went on, “This focus on ICT is due to the fact that ICT is the most effective tool for connecting our citizens, and our businesses, and is the platform from which Government hopes to diversify the new economy. “As such, ICT plays a pivotal role for the social and economic transformation of Trinidad and Tobago and this government is committed to fostering continued growth in the sector as we seek to meet the International norms.” In March, a Draft ICT Plan was circulated for public consultation; the focus of this document is to lay the foundation to create opportunities through the education and trade sectors. During the period 2012 to 2016 the government expects to assume a leadership role that sees the creation of a service delivery platform that will drive transformational changes. These include e-Government, through collaborative initiatives by the Ministry of Public Administration to reform and modernise the Public Service to enable easier, more readily available access to government services. Some of the initiatives touted in the Draft Plan that will be finalised during 2012 have already produced results: People-centred Development – Building an e-Ready Society through ICT-enriched Learning: Upgrading the ICT facilities in the learning institutions and ICT capabilities of educators in order to better integrate ICT into the teaching methods.

People-centred Development – Creating and Promoting Local Digital Content. Promoting e-Heritage – The Preservation of Cultural Heritage in Digital Media: The National Carnival Development Fund (NCDF) received TT$2.2 million from the Inter-American Development Bank (IDB) to set up an online Carnival portal that will be used to market the masquerade industry. Creating Community-based Content Development Groups: Approved by Cabinet, the national Innovation and Business Incubator System (IBIS) is a programme under the Ministry of Labour and

Fast Facts • One-third of the world’s 7 billion people are on the Internet. • 45% of these users are under age 25. • In Trinidad and Tobago, by the end of 2011 mobile telephone penetration stood at 137 per 100 inhabitants and fixed telephone penetration stood at 67 per 100 households from the services of the country’s two mobile and two fixed telephone service providers. • Locally, the provision of access to the Internet is increased through the provision of several statemanaged Internet points across the country through mobile and fixed units that allow citizens the opportunity to transact business electronically with Government. • Legislation such as the Data Protection Act and the Electronic Transactions Act which were recently enacted are set to support growth initiatives within the country’s financial sector, adding a further boost to the economy. • Gross revenues from mobile services climbed from $523 million to $614 million by end of 2011.

Small and Micro Enterprise Development. IBIS will incorporate two types of incubators – one of which is a Community-based Incubator (CBI) that focuses especially on the development of enterprises around the needs/interests of local communities.

Minister Fazal Karim says Government is encouraging accelerated transformation of Trinidad and Tobago into a knowledgebased society. ICT plays a pivotal role in this thrust and forms one of the Seven Interconnected Pillars of the Framework for Sustainable Development. A Modern, Competitive New Economy – Building a pro-Enterprise Environment: More information on these proposed initiatives can be found in the ICT Plan at http://www.igovtt.tt/ content/national-ict-plan-consultations.

INFORMATION AND COMMUNICATIONS TECHNOLOGY

Infosys Scholarships: In January 2012, as part of the government’s Mission to India, a delegation from iGovTT, led by its Chairman Atiba Phillips, engaged in discussions with Infosys Limited, a global leader in software development, training and IT consulting. Infosys at that time agreed to provide scholarships to three faculty members from Trinidad and Tobago’s tertiary education institutions to attend its Campus Connect Programme in July 2012. The programme is by invitation only and these scholarships represent a rare opportunity for nationals from Trinidad and Tobago to learn directly from one of the world’s leaders in ICT training and development.

TELECOMMUNICATIONS In Trinidad and Tobago, the liberalisation of the Telecoms sector has provided a critical platform for the successful uptake of ICTs. The figures show this; following the decision to liberalise the Telecommunications Sector in the mid-2000s, Trinidad and Tobago now boasts 1.3 mobile phones per resident, and the lowest mobile call rates (both domestic and international) in the Caribbean. For the 2010-2011 fiscal year the Telecommunications and Broadcasting Sector generated more than one billion dollars in gross revenue in Trinidad and Tobago. Further measures are being introduced through the Telecommunications Authority of Trinidad and Tobago to enhance the sector and promote uptake: • The development and implementation of a national broadband strategy, including enhancing broadband access in Tobago; • Enhancing the Regulatory and Legislative Framework of the sector, in particular the update of the Telecommunications Act • Pursuing the introduction of a third mobile operator in Trinidad and Tobago • The activation of Trinidad and Tobago’s Universal Service Fund to facilitate the connection of unserved and underserved communities • Facilitating Trinidad and Tobago’s transition from analog to Digital Television Broadcasting which, according to international agreement, is scheduled to be completed worldwide by 2015

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INFORMATION AND COMMUNICATIONS TECHNOLOGY Voice Outsourcing (T&T) Ltd 8 Saddle Rd, Maraval, Port of Spain Tel: (868) 628-8182 Fax: (868) 622-2197 Mobile: (868) 678-5115 Email: jgellis@vol.co.tt Website : www.vol.co.tt

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Voice Outsourcing T&T Ltd (VOL) is a provider of advanced real-time multimedia (voice, video, email, chat, fax, etc) communication solutions and technologies. Operating in T&T for over 10 years, VOL boasts major regional telcos and banks as clients. With our sister companies in Caracas and Santo Domingo we provide an ideal solution for regional companies requiring a communications technology partner. Our business philosophy is built around offering 24/7 supports with stringent SLAs to every product we sell. Our product set includes: • Contact centre solutions from Interactive Intelligence • Workforce Optimization suites from NICE and Verint, including: ° Voice and desktop recording ° Workforce management (WFM) ° Interaction feedback and survey technology ° Workforce Performance Optimization ° Desktop integration • PBX and IP-PBX solutions from XORCOM and Interactive Intelligence • Interactive Voice Response Systems for banks and other self-service applications • GSM Gateways • Videoconferencing solutions from Lifesize • Leading IP and DECT handsets from Yealink, Polycom Snom and Aastra • Carrier VAS platforms from Almira Labs • Sip gateways from Audiocodes • Microsoft Lync

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REPUBLIC OF AUSTRIA Mr Karl Pilstl – Honorary Consul Blue Haven, Bacolet Bay P.O. Box 8, Scarborough, Tobago Tel: (868) 660-7500 Fax: (868) 660-7900 Cell: (868) 789-8400 Email: kpilstl@yahoo.com

KINGDOM OF DENMARK Mr Anthony Alcazar – Honorary Consul General 21 Ferndale Terrace, St. Ann’s, Trinidad Tel: (868) 624-3587 Fax: (868) 627-4480 Cell: (868) 362-6244 Email: anthonyalcazar@gmail.com

LEBANESE REPUBLIC Mr Amer G. Haidar – Honorary Consul Dean of Consular Corps 5 Cipriani Boulevard, 2nd Floor, Port of Spain, Trinidad Tel: (868) 627-0209 Email: haidar@tstt.net.tt

RUSSIAN FEDERATION Mr David Dulal-Whiteway – Honorary Consul c/o Republic Bank Head Office 9–17 Park Street, Port of Spain, Trinidad Tel: (868) 625-3617 ext 3335 Fax: (868) 623-5369 Email: ddwhiteway@republictt.com

THE COMMONWEALTH OF THE BAHAMAS Dr E. Monica Davis – Honorary Consul c/o The University of the West Indies Faculty of Medical Sciences, Eric Williams Medical Sciences Complex, Building 35, Room 101, Uriah Butler Highway, Champs Fleurs P.O. Box 56, Wrightson Road, Port of Spain, Trinidad Tel: (868) 663-8986 Fax: (868) 637-9422 / 645-1642 Email: honconbahamastt@hotmail.com

REPUBLIC OF FINLAND Mr Henry Peter Ganteaume – Honorary Consul 1 Guardian Drive, Westmoorings P.O. Box 88, Port of Spain, Trinidad Tel: (868) 632-5433 ext 2616 or 17 Cell: (868) 678 7064 Fax: (868) 632-6867 Email: ganty@tstt.net.tt

REPUBLIC OF MAURITIUS Dr V.R. Mooneeram – Honorary Consul 12 Wahid Circular Drive, Sumadh Gardens, San Fernando, Trinidad Tel/Fax: (868) 657-6440 Email: vinodmooneeram@hotmail.com

DEMOCRATIC SOCIALIST REPUBLIC OF SRI LANKA Mr Krishna Seegobin – Honorary Consul Corner Hugh & Algernon Streets, Montrose, Chaguanas, Trinidad Tel: (868) 665-1237 Fax: (868) 623-5369 Email: kseegobin@gmail.com

KINGDOM OF NORWAY Mr Stuart Jardine K.F.O – Honorary Consul General 101 St. Anthony’s Drive, Westmoorings P.O. Box 13, Port of Spain, Trinidad Tel: (868) 633 7687 Fax: (868) 637 6203 Cell: (868) 680-6026 Email: stuarttisal@twinislandshipping.com

REPUBLIC OF SURINAME Mr Jerome Khan – Honorary Consul 24 Fitzgerald Lane, P.O. Box 437, Port of Spain, Trinidad Tel: (868) 627-4747 or 627-0102 Fax: (868) 627-1936 Cell: (868) 680-7254 Email: jeromekhan@tstt.net.tt

BARBADOS Mr Audley L.T. Walker – Honorary Consul 12 Mayfair Gardens, Santa Cruz, Trinidad Tel: (868) 638-8431 Fax: (868) 675-1505 Cell: (868) 683-6266 Email: tudor@tstt.net.tt PEOPLE’S REPUBLIC OF BANGLADESH Mr Razai Azard Rahaman – Honorary Consul General Mr Imtiaz Rahaman – Honorary Consul 1 Shafik Drive, Cross Crossing, San Fernando, Trinidad Tel: (868) 652-2637 / (868) 657-8425 Fax: (868) 652-7108 Email: azard_rahaman@rahamutgroup.com or imtiaz_rahaman@rahamutgroup.com KINGDOM OF BELGIUM Mr Paul Jay Williams – Honorary Consul Lower Sixth Avenue, Barataria, Trinidad Tel: (868) 674-1677 Fax: (868) 675-9831 BELIZE Mr Thomas Chanona – Honorary Consul Corner Warren and Smart Streets, St Augustine, Trinidad Tel: (868) 645-4062, 645-4063 Fax: (868) 645-4064 Email: tchanona@kee-chanona.com REPUBLIC OF CHILE Mr Lennox A. Persad – Honorary Consul 1A First Avenue South, Western Main Road, Chaguaramas, Trinidad Tel: (868) 634-4500 Fax: (868) 634-1331 Cell: (868) 681-0500 Email: lennox@lennoxoffshore.com THE CZECH REPUBLIC Mr Krishna Narinesingh, CMT – Honorary Consul Elysium, 262 Nutmeg Avenue, Haleland Park, Maraval, Trinidad Tel: (868) 629-8728 Fax: (868) 629-0261 Cell: (868) 680-2456 Email: knathome@tstt.net.tt

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GRENADA Dr Vernon Scoon – Honorary Consul Grenada Consular, Tourism & Trade Office Grenada House, 127 Henry Street, Port of Spain, Trinidad Tel: (868) 625-9235 Fax: (868) 624-1257 Email: grenadaconsulate@hotmail.com CO-OPERATIVE REPUBLIC OF GUYANA Mr Ernie Ross – Honorary Consul 16 Gray Street, St. Clair, Port of Spain, Trinidad Tel/Fax: (868) 622-2913 Email: ernieross1@msn.com or g_consulate@yahoo.com REPUBLIC OF INDONESIA Mr Ian Anthony – Honorary Consul Building 5, Christina Courts, 33-35 Boissiere No. 1, Maraval, Trinidad Tel: (868) 628-4818 Fax: (868) 628-4818 Email: ianthony@renavatio.net IRELAND Mr Brian K. O’Farrell – Honorary Consul Suite A4, Kencita Court, 76 Picton Street, Newtown, Port of Spain, Trinidad Tel: (868) 628-2385 Fax: (868) 628-9049 Email: irishconsul-tt@mail.tt STATE OF ISRAEL Ms Barbara Malins-Smith – Honorary Consul Tel: (868) 628-7093 Cell: (868) 785-3054 Email: malinssmith@yahoo.com ITALIAN REPUBLIC Ms Shira Serena Mohammed – Honorary Consul 8 Hillcote, Scott Street, St. Augustine, Trinidad Tel: (868) 662-0861 Fax: (868) 645-0960 Email: italconstt@gmail.com REPUBLIC OF LATVIA Mr Kirby Anthony Hosang – Honorary Consul 112 Saddle Road, Maraval, Port of Spain, Trinidad Tel: (868) 628-3234 Fax: (868)638-2083 Email: hosanganthony@gmail.com

ISLAMIC REPUBLIC OF PAKISTAN Mr Amjad Ali – Honorary Consul General 10 Morne Coco Road, Westmoorings North, Trinidad Tel: (868) 640-6595 / 7971 Fax: (868) 640-6594 Email: amjad@adfoam.com REPUBLIC OF PERU Mr Patrick A. Ferreira – Honorary Consul Furness Court, 1 Richmond Street, Port of Spain, Trinidad Tel: (868) 627-4959 Fax: (868) 623-9576 Email: patrickaidenferreira@gmail.com REPUBLIC OF THE PHILIPPINES Dr Marie Magno Advani – Consul, ad honorem B41 Ridgewood Towers, Four Roads, Diego Martin, Trinidad Tel: (868) 633-2988 Fax: (868) 633-6946 Office: c/o Caribbean Partnerships Co. Ltd. Cruise Ship Complex, Dock Road, Port of Spain REPUBLIC OF POLAND Mr David Lewis – Honorary Consul Lot 25 Frederick Settlement Industrial Estate Caroni, Trinidad Tel: (868) 645-5522 Cell: (868) 678-5650 Fax: (868) 663-0897 Email: davidl@labelhouse.com REPUBLIC OF PORTUGAL Mr Ignatius S. Ferreira – Honorary Consul Mr William A. Ferreira – Honorary Vice Consul 11–13 Milling Avenue, Sea Lots, P.O. Box 283, Port of Spain, Trinidad Tel: (868) 625-1745 or 625-1131 Fax: (868) 625-1243 Email: furness@tstt.net.tt

KINGDOM OF SWEDEN Mr David O’ Brien – Honorary Consul c/o Neal & Massy Limited Lady Young Road, Morvant, Trinidad Tel: (868) 674-4200 ext 1101 Fax: (868) 675-6523 Email: dob@neal-and-massy.com THE SWISS CONFEDERATION Mrs Michele Khan – Honorary Consul General 70 Dundonald Street, Port of Spain, Trinidad Tel: (868) 623-7816 Fax: (868) 624-8544 Email: portspain@honrep.ch Website: www.eda.admin.ch/caracas SYRIAN ARAB REPUBLIC Mr Marwan Yousef – Honorary Consul 15 Queen Street, Arima, Trinidad Tel: (868) 667-3927 Cell: (868) 680-2252 Fax: (868) 667-7019 Email: micholtd@hotmail.com REPUBLIC OF TURKEY Mr Gopichan Ramsaran – Honorary Consul 30 Grove Road, Valsayn P.O. Box 915, Port of Spain, Trinidad Tel: (868) 662-1250 Fax: (868) 663-1533 Cell: (868) 766-4730 Email: turkishconsulate@hotmail.com or hamswamiji@aol.com KINGDOM OF THAILAND Mrs Joan Wilson – Honorary Consul Kingdom of Thailand 148 Belmont Circular Road, Belmont, Port of Spain, Trinidad Tel: (868) 621-1574 Cell: (868) 620-3397 Email: thaiconsulatett@gmail.com ORIENTAL REPUBLIC OF URUGUAY Mr Antony Edwards – Honorary Consul 2 Braemar Heights, 14 Braemar Road, Cascade, Trinidad Tel: (868) 623-7713 Fax: (868) 625-9538 Email: antonye@flowtrinidad.net

Insurance

New Insurance Act calls for refocus INDUSTRY OUTLOOK Insurers struggled to grow premium income and experienced slower asset growth in 2011. Despite this, “the insurance sector as a whole remained relatively stable, although several non-life companies, particularly those dealing with motor insurance, still need to substantially improve their operations,” states the Central Bank’s Financial Stability Report, November 2011. “The industry is generally on a very sound footing,” says Douglas Camacho, VP–Life of the Association of Trinidad and Tobago Insurance Companies (ATTIC). In 20/2/2013, he expects to see some growth in the overall market, particularly on the Life side, in line with growth in GDP. Agreeing with him, ATTIC VP–General Balliram Sawh said: “The industry remains strong and will continue to strengthen as it continues to adjust to the changing regulatory environment during 2012/2013.” MAJOR CHALLENGE Both VPs saw the major development and challenge for the industry in 2012/2013 being the new Insurance Act. The Insurance Bill 2011 was laid in Parliament on November 25, 2011, underwent amendments, and is expected to come into effect before the 2012 year-end. Noting that the bill had major implications for

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capitalisation and compliance, Sawh explained: “The fines and penalties proposed in the bill will dramatically impact the ability of insurance companies to attract and retain directors and officers and, if unchanged, may result in a reduction in the number of local insurance companies over the next five years, jeopardising the industry’s significant contribution to GDP and its contribution to the development of our Financial Services sector.” Camacho said that the next two to three years would see companies reorganising and refocusing their businesses to bring them in line with the new Insurance Act, which includes new financial reporting requirements. “They will be operating in a whole new regime and will have to reorganise to effectively operate in this regime,” Camacho said. After the Insurance Act comes in, “I think there will be some consolidation (in the industry) as people decide to exit the business,” he said. “There has been a lot of co-operation between the regulator and the industry to ensure a painless transition,” he added. OTHER CHALLENGES On the General side, Sawh said: “The record year of global catastrophe losses in 2011 will negatively impact the cost and availability of reinsurance to local insurers and may result in price increases for certain lines of business. The problems at Licensing Office

Fast Facts

NEW PENSIONS ACT A new Occupational Pensions Plan Act is being finalised in 2012 and expected to go to Parliament in 2013. According to the Central Bank, the new legislation will “ensure that pension plans are governed and regulated in accordance with international best practices.”

Fines and penalties proposed in the bill will dramatically impact the ability of insurance companies to attract and retain directors and officers and, if unchanged, may result in a reduction in the number of local insurance companies over the next five years, At a conference in 2012 organised by the Caribbean Centre for Money and Finance on “The Future of the Pension Industry in the Caribbean,” Central Bank Governor Ewart Williams said: “Although the social security systems in the region are relatively young, liquid and healthy at this time, reforms are needed to ward off serious problems in the future. The problems looming on the horizon result largely from an ageing population, high unemployment and a growing informal sector, and low investment returns.” According to the World Bank, T&T’s dependency ratio (percentage of adult population aged 65+) will increase from 4.1 per cent in 2010 to around 32% by the year 2050. Latest Period

Latest Value

Previous Quarter

Previous 6 months

Previous Year

Sep-11

31,225.5

2.8

6.1

10.0

Life and Health

Sep-11

5,771.7

4.9

-42.1

-39.1

Annuities

Sep-11

25,453.8

2.4

30.8

34.7

Sep-11

2,028.0

4.0

6.6

8.6

Motor Vehicle

Sep-11

1,211.5

1.4

3.0

4.7

Property

Sep-11

296.1

18.1

14.7

12.8

Other

Sep-11

520.3

3.3

11.1

16.0

INSURANCE (TT$Mn)

Size of insurance industry as at September 2011 Total Assets: Life – $16.37 billion + General – 4.28 billion = $20.65 billion Share of GDP: 26% Policyholder Liabilities: $33 billion Composition: Active companies: 30 – 9 life, 16 general and 3 composite In compulsory liquidation: 3 general companies Investments by Insurance Sector: Life: 2010: $10.76 billion 2011: $11.49 billion General: 2010: $2.20 billion

the marketplace has become accustomed to. Companies have to operate in this regime by seeking to maximise their underwriting profits, streamlining their operations and being more efficient, he said.

2011: $2.75 billion

INSURANCE

and its infrastructure continue to provide challenges to the industry and ATTIC looks forward to the coming on-stream of the Motor Vehicle Authority.” He added: “The industry also expects, unless there are legislative and enforcement changes, to be negatively impacted by a continuation of last year’s landslips and floods during the rainy season, the continued carnage on the roads and the crime situation which all negatively impact claims ratios and possibly insurance premiums and terms.” Central Bank Governor Ewart Williams identified motor vehicle claims as the greatest challenge for the Office of the Financial Services Ombudsman (OFSO) and the area of greatest concern for consumers. Addressing OFSO’s 9th Annual Breakfast Meeting in 2012, he said: “Of the close to 2,300 complaints processed by the OFSO over the past seven years, about two-thirds involve five of the 29 operating insurance companies” who exploit “the antiquated and grossly inadequate insurance legislation.” Some companies “are prepared to under-price premiums, while operating with inadequate claims reserves,” he said. They then face serious problems in meeting consumer claims. He noted that the new Insurance Act would seek to address this issue by requiring that every insurance company involved in general insurance carry a full-time actuary who would certify the adequacy of claims reserves.” Williams also suggested that the existing voluntary Ombudsman regime should become law as only about one-third of all the complaints that reach the Ombudsman actually qualify under the terms of reference. Camacho identified another major challenge as the prevailing low interest rate regime, which means low investment earnings relative to what

LIFE INSURANCE Policy Holder Liabilities

GENERAL INSURANCE Policy Holder Liabilities

Source: Central Bank – Summary Economic Indicators, March 2012

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138

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INSURANCE

Securing a

Brighter Future

BOARD OF DIRECTORS A PROFILE OF NIBTT

BOARD OF DIRECTORS

For the last 40 years, the National Insurance Board of Trinidad and Tobago (NIBTT) has been committed to being the leading provider of social insurance in the Caribbean.

Sylvester Ramquar Deputy Chairman

The NIBTT offers financial protection to the insured person and his dependents in the event of medical incapacity, maternity, retirement or death of the insured through a compulsory, contribution funded, state operated social insurance system.

sramquar@nibtt.net

The NIBTT is governed by a tripartite Board of Directors. Board members representing the business sector, the government and the labour movement are appointed by the Minister of Finance to oversee the operations of the organisation. The subsidiaries of the NIBTT include The National Insurance Property Development Company Limited (NIPDEC), Trinidad and Tobago Mortgage and Finance (TTMF) and The Home Mortgage Bank (HMB).

Ruben McSween Business

rmcsween@nibtt.net

Ravi Ramoutar

Ermine De Bique

Chairman

Labour

rramoutar@nibtt.net

edebique@nibtt.net

National Insurance initiatives will propel the NIBTT along its course towards effective and efficient delivery of social insurance products and services that satisfy the needs of the population of Trinidad and Tobago. Harry Hospedales

Walton Hilton-Clarke

Ann Chan Chow

hhospedales@nibtt.net

ahilton@gmail.com

achanchow@nibtt.net

Government

Labour

Albert Vincent

Seeram K. Maharaj

John Boiselle

avincent@nibtt.net

skmaharaj@nibtt.net

jboiselle@nibtt.net

Government

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Business

Labour

ASSET BASE

CUSTOMER BASE

NATIONAL PRESENCE

• Over 20 Bn

•497,805 active insured employees •112,131 long term beneficiaries •18,233 active employers •1,067 mortgagors

•Arima •Barataria •Chaguanas •Couva •Point Fortin •Port of Spain •Princes Town

CORE BENEFITS • 7 Categories • Sickness • Maternity • Invalidity • Employment Injury • Retirement • Funeral Grant • Survivors’

Karen Gopaul

Executive Manager, Insurance Operations (Ag.) kgopaul@nibtt.net

Lorna Charles

Cherrie-Ann Crichlow-Cockburn

lcharles@nibtt.net

ccockburn@nibtt.net

Executive Manager, Human Resources

Executive Director

Niala Persad-Poliah

Esther Charles

Ramlakhan Seecharan

npersad@nibtt.net

echarles@nibtt.net

rseecharan@nibtt.net

Executive Manager, Legal Services (Ag.)

Executive Manager, Finance and Business (Ag.)

Executive Manager, Planning and Technology (Ag.)

INSURANCE

CORPORATE PROFILE

•Rio Claro •Sangre Grande •Siparia •San Fernando •St. James •Tunapuna •Tobago

The Executive Director is the Chief Executive Officer of the NIBTT and an ex-officio member of the Board of Directors. The Executive Director is responsible for carrying out the decisions of the Board of Management. The Executive Director also leads a team of five (5) Executive Managers who oversee the operations of the Board. The operations of the NIBTT are divided into six (6) Business Units as follows: • Finance and Business • Human Resources • Insurance Operations • Investments • Legal Services/Corporate Secretary • Planning and Technology Through its Head Office located at Cipriani Boulevard in Port of Spain, Trinidad, the NIBTT manages a customer service network consisting of thirteen (13) locations in Trinidad and one (1) in Tobago. The consistent goal of the NIBTT continues to be efficient operation and growth to meet and exceed the expectations of its stakeholders.

Jacqui Castillo

Enterprise Risk Manager

Devindra Marajh

jcastillo@nibtt.net

Internal Auditor dmarajh@nibtt.net

Kendra Thomas-Long

Susan Nelson-McConney

Corporate Secretary (Ag.) kthomas@nibtt.net

Project Manager snelson@nibtt.net

Tracey Weekes

Manager, Investments tweekes@nibtt.net

Jennilynn Howe-Dopwell Manager, Corporate Communications (Ag.) jhdopwell@nibtt.net

www.nibtt.net Hotline: 663-4NIS (4647) info@nibtt.net seminars@nibtt.net

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142

INSURANCE

Risk Management Services Ltd.

P.O.Box 1399 11 Borde St., Port of Spain, Trinidad & Tobago, W.I E-mail: risk@rms.co.tt Tel: (868) 625 1091 Fax: (868) 627 5719 Emergency Numbers 623 0554 624 1126 624 8273

Risk Management Services Limited (RMS) was established in 1978. Since that time RMS has offered risk management options, insurance risk solutions and brokerage services to our varied clientele in the energy, financial, marine, private and public sectors.

Christian Low Managing Director

George Tavares Senior Account Executive

Ramdaye Lutchman-Oliver Director - Operations

Linda Hollingsworth Senior Account Executive

Stephen Ayoung Senior Account Executive

Rafeeza Khan Senior Account Executive

Our vigilant, proactive, highly trained and certified team of professionals together with our international insurance affiliates are critical in meeting and satisfying the demands of today’s business dynamics. These attributes are embodied in our Corporate Statement: Professionals dedicated to providing clients with insurance related services efficiently and profitably drives our work ethic and business practice. We place our customers’ interest first and foremost. We respond positively to our customers’ needs and willingly provide value added services. We put excellent service before earnings. We invite you to partner with us at RMS where Risk Managers and Insurance Brokers speak the same language.

143

Association of Trinidad and Tobago Insurance Companies 8 Stanmore Avenue Port of Spain, Trinidad Tel: (868) 624-2817 or 625-2940 Fax: (868) 625-5132 Email: mail@attic.org.tt Website: www.attic.org.tt

Willard P. Harris President

Established in 1966, the Association of Trinidad and Tobago Insurance Companies (ATTIC) is an association of insurance companies and its members include all life insurance companies, the majority of general insurance companies, as well as brokers, adjusters and other companies with a bona fide interest in the wellbeing of the industry. Constantly evolving to ensure the growth of the industry, ATTIC seeks the best interests of its members. It has helped advance the propagation of learning among its members and the public in matters relating to insurance, and works closely with regulators to ensure that members develop and adhere to sound and prudent practices. ATTIC provides the industry with a â&#x20AC;&#x153;voiceâ&#x20AC;? in times of change. Each year ATTIC continues to make recommendations to the National Budget on behalf of the industry, and has established a Code of Ethics to maintain the highest standards of service to our consumers.

Trinidad and Tobago Association for Insurance and Financial Advisors 129 Edward Street, Port of Spain Tel: (868) 624-2940 Fax: (868) 627-0208 Email: ttaifa@tstt.net.tt Website: www.ttaifa.com

Alicia Birch

President National Board

Fabian Carew

Immediate Past President, National Board

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Trinidad and Tobago Association of Insurance and Financial Advisors (TTAIFA) is the professional association of financial advisors that prides itself on its long history and involvement in the education and sales-recognition of persons employed in the area of marketing insurance and financial services. TTAIFA was incorporated in 2003, however, its predecessor, the Life Underwriters Association of Trinidad and Tobago (LUATT), was established in 1975 by a group of Million Dollar Round Table (MDRT) salespersons who saw the need to educate themselves so as to be of better service to their customers and clients. Our membership stands at 1,100 and growing. TTAIFA is ACTT registered and is the only organisation that offers Insurance Education Certificate courses to its members through highly trained and certified moderators. As an association, we are constantly trying to provide better opportunities for our members to develop their potential to the fullest, that they in turn would positively influence the lives of their clients.

Manufacturing and Retail Distribution

R&D, new markets the way forward OUTLOOK FOR THE MANUFACTURING SECTOR IN 2012/2013 The Trinidad and Tobago Manufacturers’ Association (TTMA) is optimistic that 2012/2013 will see improvements in the performance of the manufacturing sector. Latest statistics from the Central Bank show that the manufacturing sector contracted by 1.1 per cent in the 4th quarter of 2011. The sector’s GDP contribution in 2011 was 9.0 percent. According to the TTMA, “While the growth figures are somewhat disappointing, there was positive news in terms of business investment. In spite of the uncertain business climate, the TTMA’s members are reinvesting and retooling; building their internal capacity to be able to better respond to the demands of the market. “Up to TT$500 million is planned for investment in new plant and equipment for this year (2012) – a clear sign of the optimism of manufacturers,” the TTMA said. ISSUES AND CHALLENGES Challenges facing the manufacturing sector in 2012/2013 include: • Rising labour costs • Staying competitive • Saturated regional market • Need for Local Content and Procurement legislation • Need for strengthening of support agencies including improvements at the ports and border control agencies, and adequate funding and staffing of regulatory bodies such as Customs and Excise, Food and Drugs, Bureau of Standards, and Plant Quarantine. Calling for multipartite dialogue among Government, Business and Labour, the TTMA said: “The current

146

adversarial style of negotiations impacts productivity and, in some cases, has caused disruptions in operations, which directly impact growth.” In addition, it noted: “The trend of wage settlements moving from five to nine percent means companies are faced with higher wage costs with no discussion of an increase in labour productivity.” The TTMA pointed out that increased labour costs without any corresponding improvement in standards of performance could erode the manufacturing sector’s competitive position. Retooling: To stay competitive, manufacturers need to build their internal capacity with economies of scale and scope through investment in plant and equipment and new technologies in order to expand their reach into new markets, the TTMA said. “Firms also need to look at embedding technology at the core of their operations to maximise efficiency and sustainability,” the TTMA advised. Product and Process Innovation A shift from the production of low-cost, basic goods to the manufacture of high value products is also required. Manufacturers are being compelled to engage in greater levels of research and development in the design, and production of value added products, as well as along the value chain – logistics, distribution, marketing and after sales service, the TTMA said. Exploring New Markets Pointing out that the CARICOM market has become saturated and has seen minimal growth in the 2009 to 2011 period, the TTMA noted that over the same

POSITIVE DEVELOPMENTS IN 2011/2012 Launch of Value Chain Development (VCD) Project – which will benefit an initial 100 small and medium-sized enterprises in the Food & Beverage and Plastic, Packaging & Printing sectors.

Establishment of the Economic Development Board – whose focus over the next few years will include diversification, promoting greater development and economic activity in five selected regions in T&T, and alternative energy initiatives. Establishment of the Council for Competitiveness and Innovation – which will be looking at opportunities for expanding and deepening the production base in existing industries and sectors in collaboration with the private sector as well as increasing competitiveness, expanding exports and encouraging new investments from existing companies.

In spite of the uncertain business climate, TTMA members are re-investing and retooling to better respond to the demands of the market. “Up to TT$500 million is planned for investment in new plant and equipment for 2012 – a clear sign of the optimism of manufacturers.

MANUFACTURING AND RETAIL DISTRIBUTION

period the Latin American markets have experienced stronger growth patterns. As such, “the association believes that a more aggressive approach must be taken to engage these markets,” the TTMA said. “Our members need offices in various countries dealing specifically with trade facilitation, such as the one set up in Cuba, or commercial attachés at foreign missions assigned specifically to trade issues. This would provide TTMA and any agency in T&T (individuals, companies, ministries, business services organisations, etc) with a direct link with an expert in trade-related issues in the country of export, who could give up-to-date information and market intelligence on what is happening on the ground. This would go a long way in assisting manufacturers/exporters gain a better understanding of the export market,” the TTMA said. It added: “Manufacturers are building momentum to enter new markets and have been doing so for some time – many TTMA members are increasing investment with the specific aim of increasing exports in the long term.”

Enabling Competitive Business (ECB) Strategy – New document available on Ministry of Trade website, http://www.tradeind.gov.tt/, articulates several of the development initiatives currently undertaken by Government to strengthen the existing environment in support of the growth and development of competitive businesses, including a commitment to the Fair Share Programme and how it is to be developed.

Phase 1 of TTBizLink Fully Operational – with business community now able to use this single electronic window for the submission and processing of applications and other trade-related documents for eight services: Permits & Licences, Import Duty Concessions, Cargo Manifest, Goods Declaration, Company Registration, Certificate of Origin, Fiscal Incentives and Work Permits. “It is expected that the implementation of this single electronic window will ease doing business in T&T, and improve the country’s overall competitiveness,” the TTMA said.

New Policies Being Developed: • Industrial Policy 2011-2015 • Trade Policy for the period 2011-2015 • Investment Policy • Business Incubation Policy for Enterprise Development • Revised Micro and Small-scale Enterprise (MSE) Policy to replace 2002 policy

Fast Facts Table 1: Top 10 Imports of Manufactured Products TOP 10 MANUFACTURING PRODUCTS IMPORTED INTO T&T All manufacturing products

AUGUST 2009 TO JULY 2010

AUGUST 2010 TO JULY 2011

TT$

7,159,439,491

6,874,382,725

Top 10 Imports of Food & Beverages TOP 10 FOOD & BEVERAGES IMPORTED INTO T&T Total food & beverages

AUGUST 2009 TO JULY 2010

AUGUST 2010 TO JULY 2011

TT$

4,279,488,757

4,514,008,522

Other structures and parts of steel

187,849,304

197,097,094

Other food preparation

267,236,211

270,837,561

Refined copper bars, rods & profiles

136,057,526

152,343,862

Other wheat and meslin

239,647,196

216,369,297

Other steel pipes profiles, etc. of iron

123,489,050

144,842,681

Other sugar

171,882,631

174,492,528

Other iron or steel articles

122,057,207

130,790,332

Other animal feed preparations

170,334,846

129,345,669

Other brochures, pamphlets & leaflets

109,510,076

105,899,679

Other cheese

168,990,970

126,046,423

Sections of iron etc <80mm in height

103,889,508

99,641,552

Maize, other (corn)

157,227,659

123,960,869

Other line pipes of oil or gas pipeline

97,881,989

87,168,752

Other raw cane sugar

109,584,115

113,009,247

Glazed tiles >7cm2

93,859,950

84,465,977

Milk, cream in powder unsweetened

98,725,053

105,998,120

Ferro-silicon-manganese

85,108,645

83,458,582

Infant food preparation, retail

91,729,272

97,095,468

Other plywood

77,126,222

80,503,362

Oil cake, etc. of soya beans

75,817,923

89,859,154

Source: CSO

147

148

149

MANUFACTURING AND RETAIL DISTRIBUTION

#4 Reserve Road, Marabella, Trinidad, W.I. Phone: 658-6260/0210/0363/2166/5713/5727/3447

www.cmrtt.com CMR & Company Ltd based in Marabella, Trinidad supplies a wide range of school, office and Information Technology products. CMR has been in operation for 22 years and has gathered extensive knowledge and experience, supplying retail consumers and corporations in both the public and private sector. pri Our portfolio expansion has continued with the addition of Philips, Epson, Kensington and Sargent Art lines. In order to ensure the fulllment of our customer’s school, home and office supplies needs, inventory now includes a diverse 8000 items. Self-actualizing and realising in our corporate vision and mission to become one of the leaders in the Technology Industry, we have successfully opened and operated the rst HP Store in Trinidad. This joint venture with Hewlett Packard has sought to truly transform the technology landscape in Trinidad. We continued on this technology thrust by becoming an Apple, Microsoft and Symantec authorized reseller in 2012. We continue to ne tune our resources to ensure the consumer superior value, quality and service. Growth in our sector has afforded us the opportunity to provide more employment and the ideal environment for progress. The launch of the CMR Charity Foundation in 2012 facilitates greater charitable investment in our communities.

Authorised Reseller

Authorised Reseller 150

Authorised Reseller

151

MANUFACTURING AND RETAIL DISTRIBUTION

Happi Products Ltd is a member of the Happi Group of Companies that has operations in Manufacturing, Distribution, Import/Export, Property Development and Housing. The Company started business in 1978 as a firm involved in the wholesale of dry goods to small retail outlets and has since become one of the leading Food Distributors in Trinidad and Tobago with a distribution efficiency that surpasses even multinationals operating in the country. The Company distributes its products from two strategically located warehouses in Trinidad. Happi Products Ltd employs 300 persons plus and has a large fleet of vehicles that criss-cross Trinidad on a daily basis, offering remarkably efficient service to the country’s supermarkets. The Company has modern packaging machines and fillers for the repackaging of bulk commodities into retail packaged food items under its brand names. Items that are packaged for resale include Parboiled Rice, Soya Bean Oil, Powdered Milk, Dried Peas and Legumes. Its canned foods are contract manufactured in Canada, USA, Brazil, Thailand and other leading export countries. Great care is taken to maintain a range of top quality items. Under the management of a dynamic team, Happi Products Ltd has embarked over the last decade on an expansion programme of product specialization, branding and strategic alliances with both local and foreign firms. The Company is the single largest Distributor in Trinidad and Tobago of Edible Oil, Packaged Rice, Corned Beef, Canned Vegetables (Peas & Carrots, Whole Kernel Corn, Red Beans, etc). Other products include Powdered Milk, Granulated and Brown Pre-packaged Sugar, all under its private label “HAPPI.” “Happi” is a premium brand and a household name in Trinidad and Tobago and most of the English-speaking Caribbean. Other brands owned and marketed by the Company are “SPARKLEAN” and “APRIL.” Happi Products Ltd Unit 211, Valpark Shopping Plaza, 1 Morequito Ave., Valsayn, Trinidad Tel: (868) 645-5040/1 Fax: (868) 663-6051 Email: happi@tstt.net.tt Website: www.happiproducts.com

152

Media, Publishing and Print

Online media leading the information age Prior to the year 2000, mass media was classified into eight major groupings: books, newspapers, magazines, recordings, radio, movies, television and the Internet. However, with the rapid explosion of digital communication, these classifications are changing to include mobile phones and other digital tools. The rise of the Internet has made instantaneous access to information possible. Economists have described the local economy as sluggish, making it crucial for companies who want to maintain a competitive edge to get information to audiences who have grown used to issues and information going viral as fast as someone can click “like” or “share”. Currently one-third of the world’s population is on the Internet, of these, 45% are under 25 and this number is growing. Mobile phones and 4G connectivity are continuing to add to the trend of people receiving their news, etc., via an “app”. These days there’s an app or application for almost anything you can think of for your phone or tablet. Media houses have had to look at their products and services to clients in the face of increasing competition from online alternatives. On the other side of the table, communications professionals have had to rethink how they allocate their resources and how they structure information. How do you get the most bang for your

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buck. Networking and information sites for marketing and PR professionals are full of advice on how to reach audiences via social media, websites and e-blasts. Trinidad and Tobago is ranked #63 in the world for network readiness, so though the internal numbers of persons using the Internet may seem small, going beyond the local market to disseminate content makes information available to people of the diaspora and those simply interested in Trinidad and Tobago. The broadcast and publishing houses are attempting to keep pace as much as possible. Of the 38 existing radio stations in the country, at least 30 stream content via the Internet, as do three of the free-to-air television stations. The three daily newspapers and TnT Mirror provide their content online as well. The last CSO count showed the population of Trinidad and Tobago grew from 1, 262,366 in 2002 to 1,324,699 as of January 2011. According to Internet survey site Socialbakers.com, the total number of locals using Facebook is 457,440, that’s an average of 37.3% of the population. That figure, however, represents 94.32% of the online population of the country. Advertisers are sitting up and taking notice of the reach available to them through direct marketing. How are the media houses faring in the face of declining advertising revenue and competition from online

ranging from small to large, engaged in the local printing and packaging industry. Printing and packaging is integral to the manufacturing sector and other industries and services, for example, food, advertising and education. Since 1999 the industry has contributed 3.0% annually to the country’s GDP and it is currently earmarked by the government as an area for further development. Although the printing subsector accounts for the largest number of firms, the plastic packaging subsector has over 77% of the firms in the medium to large categories.

PRINTING AND PACKAGING Conversely, despite the challenges of the global economy there has been growth in the printing and packaging industry. This may be driven by growing urbanisation and rapid development in emerging economies such as China, Brazil and some Eastern European countries where an increase in personal disposable income is fuelling consumption across a broad range of products. Studies show that there is more demand for rigid plastic packaging in the areas of drinks, cosmetics, toiletries and household and personal care products. Additionally, flexible plastic packaging materials are getting a boost from perishable foods, healthcare and various industrial markets. According to the 2011 Guide to Investing in Trinidad and Tobago published by the Evolving TecKnologies and Enterprise Development Company Limited (eTecK), “Trinidad and Tobago is regarded as a leader in CARICOM and the wider Caribbean with respect to its competitiveness in printed products, packaging fabrication, usage and design, which resulted in increased market share over the years. Exporters in this industry have also managed to penetrate extra-regional markets such as South Florida, Costa Rica and Mexico.” Currently there are approximately 225 companies,

Despite the challenges of the global

Fast Facts Number of Fixed Internet Subscriptions

economy there has been growth in the printing and packaging industry. Since 1999 the industry has contributed 3% annually to the country’s GDP and it is currently earmarked by Government as an area for further development. It is also envisaged that the market value of paper and board packaging will grow. The inherent characteristics of this type of material make it less expensive and easier to use, as well as being ecologically viable because it is recyclable. Plastic packaging is also expected to grow in volume and value because of its flexibility, as form-fill seal applications become more common among manufacturers. Metal packaging also has growth potential, for example, in the use of material for self-cooling and heating, as well as embossed shaped cans. Similarly with glass packaging, there is expected to be growth in conjunction with developments in the alcoholic beverage and food sectors.

2010: $670 billion Metal

Glass

MEDIA, PUBLISHING AND PRINT

channels? As yet there is no countrywide comparison tracking but a quick glimpse at the audited accounts for the bigger media houses show One Caribbean Media with a 5% decline in profit, from $474 million in 2010 to $451 million in 2011. Guardian Media Limited also experienced a downward shift between their 2010 and 2011 profits, going from $186 million to $185 million. This may be attributed to a spike due to revenues earned from election advertising in 2010 but nonetheless, this trend is not limited to Trinidad and Tobago.

Other

2016: $820 billion

Flexible

Metal

Glass

Other

Flexible

Q4 2010 to Q4 2011 Narrowband Fixed Internet Subscriptions Total Subscriptions

Broadband Fixed Internet Subscriptions Total Subscriptions

Dec 2010 - 171

Dec 2011 – 192

Board

Rigid plastic

Board

Rigid plastic

Global packaging sales by type 2010 vs 2016 (Source Smithers Pira )

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RYAN LEWIS Director

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SHANE LEWIS Director

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BUSINESS HAS EVOLVED... HAS

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Level 2, The Market Normandie Hotel 10 Nook Avenue, St Annâ&#x20AC;&#x2122;s, Port of Spain Tel/Fax: (868) 621-5437 Email: info@rmcaribbean.com Website: www.rmcaribbean.com

Reputation Management Caribbean Ltd (RMC) is a public relations, crisis communications, media training and events management agency. Our expertise therefore encompasses strategic communications, media relations, corporate communications, reputation management, marketing communications, social media marketing, crisis communications, communication audits and events management. RMC is prepared to work with its clientsâ&#x20AC;&#x2122; interests every step of the way, whether portraying your company as an industry leader, Lisa-Ann Joseph Managing Director campaigning to make sure you are part of a broader story, preparing your people to engage the media, arming you to manage the communications fire internally and externally, providing the tools to help your employees become your key ambassadors or planning and managing your company events. We are business savvy, we work hard, judge performance by results, and we understand the bottom line.

MEDIA, PUBLISHING AND PRINT

Reputation Management Caribbean Ltd

About the Managing Director Lisa-Ann Joseph is a seasoned Caribbean practitioner in public relations, crisis communications, media relations and events management. She has facilitated workshops and provided counsel to several multinational, regional and local companies. Her work spans global interests, international businesses, government agencies and high profile individuals in image management, public relations, communications and media issues, crisis situations and events management. Lisa-Ann is regularly featured in and quoted by the media across the Caribbean.

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EMBASSIES Apostolic Nunciature 11 Mary Street, St Clair Tel: (868) 222-9814, 622-5009, 622-6359 Fax: (868) 628-5457 Email: apnuntt@googlemail.com Embassy of the Argentine Republic 4th Floor, Tatil Building 11 Maraval Road, Port of Spain Tel: (868) 628-7557, 628-7587 Fax: (868) 628-7544 Email: etrin@mrecic.gov.ar Website: www.trinidadytobago. embajada-argentina.gov.ar Australian High Commission 18 Herbert Street, St Clair Tel: (868) 822-5450 Fax: (868) 822-5490 Email: australianhighcommission.pos@gmail.com Website: www.trinidadandtobago.embassy.gov.au Embassy of the Federative Republic of Brazil 18 Sweet Briar Road, St Clair Tel: (868) 622-5779, 622-5771 Fax: (868) 622-4323 Email: embassyofbrazil@tstt.net.tt Website: www.brazilembtt.org British High Commission 19 St Clair Avenue, St Clair Tel: (868) 350-0444 Fax: (868) 350-0425 Email: generalenquiries.ptofs@fco.gov.uk Website: www.ukintt.fco.gov.uk/en

Embassy of the Republic of Cuba 2nd Floor, 92 Tragarete Road Port of Spain Tel: (868) 622-6075, 622-9142 Fax: (868) 628-4186 Email: consulcubatrinidad@tstt.net.tt Website: www.cubadiplomatica.cu Embassy of the Dominican Republic Suite 101, Savannah Court 10B Queen’s Park West Port of Spain Tel: (868) 627-2605. Fax: (868) 627-2605 Email: embadom@hotmail.com Embassy of the Republic of El Salvador 29 Long Circular Road, St James Tel: (868) 628-4454 Tel/Fax: (868) 622-8314 Email: gerardo.masferrer@rree.gov.sv Website: www.rree.gov.sv Delegation of the European Union to Trinidad and Tobago Sagicor Financial Centre 16 Queen’s Park West, Port of Spain Tel: (868) 622-6628, 622-0591 Fax: (868) 622-6355 Email: delttopos@ec.europa.eu, delegation-trinidad-and-tobagogeneral@eeas.europa.eu Website: www.deltto.ec.europa.eu

Embassy of the Republic of Chile 4 Alexandra Street, St Clair Tel: (868) 628-0540, 628-4763 Fax: (868) 622-9894 Email: echile@tstt.net.tt

Embassy of the French Republic 6th Floor, Tatil Building 11 Maraval Road, Port of Spain Tel: (868) 622-7447, 622-2388, 622-7446, 628-8633 Fax: (868) 628-2632 French Trade Delegate: (868) 622-7494 Email: cad.port-d-espagne-amba@ diplomatie.gouv.fr, admin-etrangers. port-d-espagne-amba@diplomatie. gouv.fr Website: www.ambafrance-tt.org

Embassy of the People’s Republic of China 39 Alexandra Street, St Clair Tel: (868) 622-1832, 622-6976 Fax: (868) 622-7613 Email: chinaemb_tt@mfa.gov.cn Website: www.tt.chineseembassy.org/eng/

Embassy of the Federal Republic of Germany 7–9 Marli Street, Newtown, Port of Spain Tel: (868) 628-1630-2 Fax: (868) 628-5278 Email: info@ports.diplo.de Website: www.portofspain.diplo.de

Embassy of the Republic of Colombia 4th floor, Newtown Centre 30-36 Maraval Road, Port of Spain Tel: (868) 622-5904, 624-3667 Fax: (868) 622-5938 Email: eptoespana@cancilleria.gov.co

Embassy of the Republic of Guatemala Apt 107, Regents Tower Westmoorings-by-the-Sea Tel: (868) 632-7629 Fax: (868) 632-7629 Email: embtrintobago@minex.gob.gt Website: www.minex.gob.gt

High Commission of Canada Maple House 3–3A Sweet Briar Road, St Clair Tel: (868) 622-6232 Fax: (868) 628-2581 Email: pspan@international.gc.ca Website: www.trinidadandtobago.gc.ca

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Embassy of the Republic of Costa Rica Sagicor Financial Centre 3rd Floor, 16 Queen’s Park West Port of Spain Tel: (868) 628-0652, 628-0653 Fax: (868) 622-4862 Email: embrctt1@tstt.net.tt

High Commission for the Republic of India 6 Victoria Avenue, Port of Spain Tel: (868) 627-7480, 627-7481, 627-4027 Fax: (868) 627-6985 Email: ssci@hcipos.org Website: www.hcipos.org High Commission for Jamaica 2 Newbold Street, St Clair Tel: (868) 622-4995–7 Fax: (868) 622-9043, 622-9180 Email: jhct@tstt.net.tt, highcom@tstt.net.tt Embassy of Japan 5 Hayes Street, St Clair Tel: (868) 628-5991–6 Fax: (868) 622-0858 Email: embassyofjapan@tstt.net.tt Website: www.tt.emb-japan.go.jp

INTERNATIONAL ORGANISATIONS The Caribbean Court of Justice (CCJ) 134 Henry Street, Port of Spain Tel: (868) 623-2225, 624-2256 Email: info@caribbeancourtofjustice.org Website: www.caribbeancourtofjustice.org Association of Caribbean States (ACS) 5–7 Sweet Briar Road, St Clair Tel: (868) 622-9575, 628-0930 Fax: (868) 622-1653 Email: mail@acs-aec.org Website: www.acs-aec.org United Nations Development Programme (UNDP) Trinidad and Tobago UN House 3A Chancery Lane, Port of Spain Tel: (868) 623-7056 Fax: (868) 623-1658 Email: registry@undp.org.tt Website: www.undp.org.tt International Labour Organisation (ILO) Stanmore House 6 Stanmore Avenue, Port of Spain Tel: (868) 623-7704, 625-0524, 627-6304, 624-8751 Fax: (868) 627-8978 Email: ilocarib@ilocarib.org.tt Website: www.ilocarib.org.tt Pan American Health Organisation 1st Floor, Briar Place 10–12 Sweet Briar Road, St. Clair Tel: (868) 622-4202, 622-5445, 622-5132, 622-0731, 622-4433 Fax: (868) 628-4719 Email: email@trt.paho.org Website: www.new.paho.org/trt/ Trinidad and Tobago Red Cross Society 7A Fitzblackman Drive, Port of Spain Tel: (868) 627-8215, 627-8128 Fax: (868) 627-8813 Email: ttrc@tstt.net.tt, info@ttredcross.org Website: www.ttredcross.org/

Embassy of the Republic of Korea 60 Eagle Crescent, Fairways, Maraval Tel: (868) 622-9081 Fax: (868) 628-8745 Email: koremb.tt@gmail.com Embassy of the Kingdom of the Netherlands Trinre Building 69–71 Edward Street, Port of Spain Tel: (868) 625-1210, 625-1722, 625-2532 Fax: (868) 625-1704 Email: por@minbuza.nl, info@holland.tt Website: trinidadandtobago.nlembassy.org High Commission for the Federal Republic of Nigeria 3 Maxwell-Phillip Street, St Clair Tel: (868) 622-4002, 622-6834 Fax: (868) 622-7162 Email: nigpos@nigeriahighcommissiontt.org, nigerianpos@tstt.net.tt Embassy of the Republic of Panama Suite 6, 2 Dere Street, Port of Spain Tel: (868) 623-3435, 623-3436 Fax: (868) 623-3440 Email: embapatt@flowtrinidad.com High Commission for the Republic of South Africa 4 Scott Street, St Clair Tel: (868) 622-9869, 628-6997 Fax: (868) 622-7089 Email: hopleyr@dirco.gov.za Website: www.dirco.gov.za Embassy of the Kingdom of Spain 7th Floor, Tatil Building 11 Maraval Road, Port of Spain Tel: (868) 625-7938, 628-2560 Fax: (868) 624-4983, 622-3032 Email: emb.trinidad@mae.es Embassy of the Republic of Suriname 5th Floor, Tatil Building 11 Maraval Road, Port of Spain Tel: (868) 628-0704 Fax: (868) 628-0086 Email: surinameembassy@tstt.net.tt Embassy of the United Mexican States 12 Hayes Street, St Clair Tel: (868) 622-1422, 622-7527, 622-3930 Fax: (868) 628-8488 Email: info@mexico.tt Website: www.mexico.tt Embassy of the United States of America 15 Queen’s Park West, Port of Spain Tel: (868) 622-6371, 622-6376 Fax: (868) 822-5905 Email: consularpos@state.gov Website: www.trinidad.usembassy.gov/ The Embassy of the Bolivarian Republic of Venezuela 16 Victoria Avenue, Port of Spain Tel: (868) 627-9821, 627-9823, 627-9824 Fax: (868) 624-2508 Email: embaveneztt@tstt.net.tt

Professional Services and Private Sector Associations

The Institute of Chartered Accountants of Trinidad and Tobago

TRINIDAD AND TOBAGO COALITION OF SERVICES INDUSTRIES

Tobago Division

Trinidad and Tobago Group of Professional Associations Limited

Professional Services and Private Sector Associations

Eyes on strategies for export success Increasing services exports is key to growing and diversifying the Trinidad and Tobago Economy. For decades it has been acknowledged that our economy remains vulnerable due to overdependence on the petroleum sector, which contributes 43% to GDP and 79% of exports. The need to diversify is therefore real and urgent. As Trinidad and Tobago moves toward real and meaningful diversification, it is the services sector which presents the best, short-term opportunities. The services sector generates opportunities for greater income, productivity, employment, investment and trade and has gained increased importance over the last decade. Worldwide the sector has been contributing ever more to gross domestic product (GDP) and employment. World trade in services has been growing dynamically, at an average annual rate of 14% between 2000 and 2008. World exports of commercial services amounted to US$3,350 billion in 2009, after growing on average at around 7.9% per year in value terms since 1980. Trade in commercial services grew faster than trade in goods (6.6% on average) during this period, increasing its share in total world trade by six percentage points. In 2009, the share of services in world trade reached 21% – two percentage points up from the previous year, as the decline in global trade in services was considerably less

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pronounced than that of goods. The share of developing countries’ exports in relation to world services exports increased from 23% to 30% between 2000 and 2010. Services exports therefore offer significant growth opportunities for the Trinidad and Tobago economy and are a driver of economic growth. In Trinidad and Tobago the services sector accounted for 46.8% of GDP and 67.4% of the labour force, or 415,521 people, in 2011. Despite these facts, the services sector accounted for only 5% of the total volume of exports in 2008. There is vast untapped potential to increase T&T’s services exports. CHALLENGES TO TAPPING EXPORT POTENTIAL A significant problem the TTCSI has been encountering is that many companies don’t export or realise their full exporting potential. Small and mediumsized businesses lack the knowledge, resources, or confidence to begin or expand their export activities. Consequently, maximising the positive contributions and pro-development outcomes of the services sector requires good regulation and institutions capable of promoting services excellence. Additionally, building productive capabilities in services and enhancing export competitiveness require a comprehensive, integrated and coherent strategy of growth, development and trade, with close coordination with accompanying policies.

In Trinidad and Tobago the services sector accounted for 46.8% of GDP and 67.4% of the labour force, or 415,521 people, in 2011. Despite this, the sector accounted for only 5% of the total volume of exports in 2008. There is vast untapped potential to increase T&T’s services exports.

PROFESSIONAL SERVICES AND PRIVATE SECTOR ASSOCIATIONS

WHAT IS A SERVICE EXACTLY? The generic clear-cut, complete and concise definition of service is: A set of singular and perishable benefits: • delivered from the accountable service provider, mostly in close coactions with his service suppliers; • generated by functions of technical systems and/ or by distinct activities of individuals, respectively; • commissioned according to the needs of his/her service consumers by the service customer from the accountable service provider; • rendered individually to an authorised service consumer at his/her dedicated request; and, finally, • consumed and utilised by the requesting service consumer for executing and/or supporting his/her day-to-day business tasks or private activities.

Helping more businesses go global is exactly what the Trinidad and Tobago Coalition of Services Industries (TTCSI) aims to achieve. In a global context where services industries are recognised as a catalyst for economic growth, the TTCSI has enhanced the local services industries’ ability to impact on policy decisions and has continued to stress the importance of ongoing outreach efforts and education strategies. Focused, driven and determined to achieve its main objective – that is to contribute to the increase of services export – the TTCSI has adopted a services export strategy which can be described as a four-step mechanism: “Education; Business Development; Export Promotion; Lobbying.” This strategy is one of progression towards export success and seeks to educate services providers so that businesses can be further developed and provided with the tools to gain access to foreign markets while lobbying the relevant authorities to ensure that the legislative framework is in place. The CARICOM Single Market and Economy, our bilateral agreements with Latin nations as well as the CARIFORUM/EU Economic Partnership Agreement (EPA) and the soon to be signed CARICOM/ Canada Trade and Development Agreement provide increased market access for service providers. The opportunities that these agreements present are far reaching for our service providers. The TTCSI remains committed to actively promoting the liberalisation of international trade in services in the interest of Trinidad and Tobago service providers. The services sector is not only important in its own right, but can also help improve efficiency and competitiveness in all sectors of the economy, as services constitute essential inputs to many other products and services.

The Economist magazine’s popular definition of services if often playfully used: “If you can drop it on your toe, you know it’s not a service.” In other words, services are intangible. Hair styling, pest control, and equipment repair, for example, do not have a physical presence. Services do not have any degree of durability beyond the time of purchase; they perish as they are delivered.

Fast Facts Percentage Contribution of Services Sector to T&T GDP at Market Prices (2010) 51.4% 48.6%

Services Other (Manufacturing, Agriculture etc.)

According to Central Bank Data in the 2011 Review of the Economy, Services contributed TT$ 70,544.5 million to the 2010 GDP at Market Prices Government of Trinidad and Tobago, Review of the Economy 2011 “From Steady Foundation to Economic Transformation”, Central Bank.

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PROFESSIONAL SERVICES AND PRIVATE SECTOR ASSOCIATIONS

Warehouse #15, Fernandes Industrial Centre, Eastern Main Road, Laventille, Trinidad, West Indies. Tel: 626-3384 Fax: 626-2088 Email: records@chapmans.co.tt Website: www.chapmans.co.tt

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PROFESSIONAL SERVICES AND PRIVATE SECTOR ASSOCIATIONS

ORGANISATIONAL DEVELOPMENT CONSULTANTS

TEL: FAX:

9 Borde Street, Port of Spain, Trinidad

EMAIL: info@odysseyconsultinc.com WEB: www.odysseyconsultinc.com

L. Anthony Watkins CEO/ Principal Consultant law@odysseyconsultinc.com

(868) 627-4964 / 4166 (868) 623-5539

Adam Montserin Consultant amontserin@odysseyconsultinc.com

We live and work by an uncompromising belief in the potential of our people and organisations to be world-beaters. Our work is a manifestation of this commitment to develop our region, to have our people leave legacies of personal success and to set the stage for an enviable future of sustainable organisational achievement that is respectful of people, our communities and the environment.

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Kerryll Roberts Neive Thomas Tracey Tarquini Consultant Business Manager Office Administrator kroberts@odysseyconsultinc.com nthomas@odysseyconsultinc.com ttarquini@odysseyconsultinc.com

ODYSSEY CONSULTinc Limited is your leading-edge partner in generating Organisational Development Solutions to the challenges of an evolving global business environment. Ever mindful of the complex and constant nature of change, our innovative and dynamic approaches in the delivery of Organisational Development Processes reflect each client’s unique circumstances and needs.

With over 20 years experience throughout the region, we have an unquestioned track record in a range of OD and HR interventions including:  Strategy Formulation and Execution  Team Technology  Organisational Transformation  Quality Service Systems  ICT & eGovernment Systems  Leadership and Managerial Development  Training and Development  Recruitment and Selection  Performance Management  Behavioural Style Analysis

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PROFESSIONAL SERVICES AND PRIVATE SECTOR ASSOCIATIONS

Sandra Welch-Farrell & Company

SWF&Co. provides a range of public relations services that includes assisting companies in setting up businesses in Trinidad and Tobago utilizing the company's deep knowledge and understanding of the business marketplace and the political landscape. The work of SWF&Co. is based on sound strategy, powerful creativity and measurable results. Crisis management is another key area of expertise for SWF&Co. Over the years SWF&Co. has assisted local and international corporations in navigating various crises. These actions enabled the companies to retain credibility, restore confidence and safeguard their reputation.

Sandra Welch-Farrell & Company 11A Gray Street, St. Clair, Trinidad W.I. Tel: (868)-622-0049 â&#x20AC;˘ Fax: (868)-622-0046 Email: swfco.pr@gmail.com

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OUR CLIENTS

We retain a dedicated imaginative staff. Collectively, with over 50 years experience we are the most innovative Public Relations company in the region.

OUR SERVICES

OUR STAFF

PUBLIC RELATIONS

SWF&Co. is the leading public relations company in Trinidad and Tobago and has been in operation for over 18 years. The company is a Preferred Agency of the global Porter Novelli public relations network which has over one hundred companies in sixty countries on five continents. Through this relationship SWF&Co. is able to draw on the international expertise and experience of the Porter Novelli network.

Find us on Facebook: http://facebook.com/SWFCo. Follow us on Twitter: http://twitter.com/#!/SWF_Co

SWF&Co. has an impressive client list which includes some of the major multinational corporations, one of the world's largest airlines, international agencies, blue chip companies within the energy, transportation, communications and financial services sectors.

PROFESSIONAL SERVICES AND PRIVATE SECTOR ASSOCIATIONS American Chamber of Commerce of Trinidad and Tobago (AmCham T&T) 62 Maraval Road, Port of Spain, Trinidad PO Bag 150, Newtown, Port of Spain Tel: (868) 622-4466/0340, 628-2508 Fax: (868) 628-9428 Email: inbox@amchamtt.com Website: www.amchamtt.com

Hugh Howard

President American Chamber of Commerce of Trinidad and Tobago

Desiree Gobin-Seecharan

Executive Director American Chamber of Commerce of Trinidad and Tobago

The American Chamber of Commerce of Trinidad and Tobago (AmCham) represents 300 companies: 75% Trinidad and Tobago companies and 25% multinationals. AmCham has the strongest private sector link with the US Embassy in Trinidad and Tobago. Its parent organisation AACCLA and 23 sister AmChams in the region represent 80 percent of US investment in the region. AmCham works within the following key focus areas: 1. Enhancement of competitiveness 2. Generation of new business and market access for services/goods by promotion of interaction among member companies, key T&T and US government agents, and sister AmChams 3. Influence on policies and legislation by: a. Working with the Government to ensure that the economic environment in Trinidad and Tobago facilitates foreign direct and domestic trade and investment b. Utilising its alliances to promote Trinidad and Tobago as a premier Foreign Direct Investment (FDI) destination c. Lobbying US Administration for favourable trade policy towards the Caribbean 4. Transfer of knowledge by facilitating access to information and leveraging experiences to raise industry standards and positively impact on national systemic issues

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Keston Nancoo Chairman

The Energy Chamber of Trinidad and Tobago Suite B2.03, Atlantic Plaza Atlantic Avenue, Point Lisas, Trinidad and Tobago Tel: (868) 6-ENERGY, 679-6623, 679-1398 Fax: (868) 679-4242 Email: execoffice@energy.tt Website: www.energy.tt

Linda Besson Executive Director

Our Industrial Relations oﬃcers are trained to give you advice on topics relating to employment relationships. The ECA also has a wide range of publications on topical issues which include a Compilation of current Wages and Salaries, Collective Agreements and Summaries of Industrial Court Judgments. We also provide Key Statistics and Research in the areas of Compensation Surveys, Labour Market and Employment Beneﬁts. The ECA also maintains a strong Human Resource Outsourcing thrust through the Employers Solutions Centre Limited specialising in Training and Development; Payroll Services; Human Resource; and Industrial Relations Consultancy Services.

Roger Packer President

Dr. Thackwray Driver

Website: www.ecatt.org I Email: ecatt@tstt.net.tt Tel: (868) 675-5873 I Fax: (868) 675-4866

Chief Executive Officer

The Energy Chamber is the representative business association for the Trinidad and Tobago Energy sector. Our strategic mandate centres on promoting the country as a favourable investment destination as well as marketing the expertise of local service companies to diverse international markets. The Chamber provides a host of services to our membership. Representation • Setting the national energy policy agenda on behalf of members • Effectively lobbying key stakeholders on behalf of members • Providing extensive policy analysis and recommendations to both Government and members • Participation on national committees and boards • Mediation and dispute resolution Information • Trinidad and Tobago Energy Conference • Energy luncheons and other workshops and seminars • Newsletters, website and weekly columns • Quarterly Energy Services Sector Survey • Training courses • Focused research and information gathering Networking • Promoting and encouraging entry to new markets through trade missions • Luncheons, receptions, CSR Leadership Awards Banquet • Online members directory

Lennox H. Sealy & Associates Ltd.

Trinidad and Tobago Chamber of Industry and Commerce

P.O. Box 1820, Port of Spain, Trinidad. (868) 678-3164; 376-4104; 643-7136 Email: lensealy@yahoo.com Website: www.lennoxsealy.com

Columbus Circle, Westmoorings P.O. Box 499, Port of Spain, Trinidad Tel: (868) 637-6966 Fax: (868) 637-7425 Email: chamber@chamber.org.tt Website: www.chamber.org.tt

Lennox H. Sealy & Associates Ltd. is the region’s leading provider of management consultancy, training and personal development services based on complex systems theory. Dr Sealy is our Managing Director and Lead Consultant. He brings you his extensive knowledge in the natural sciences, system theory & management combined with his vast experience in management consultancy. Dr. Lennox Sealy Managing Director and Lead Consultant

Our services include: Management Consultancy Interventions: • System Redesign • Strategic Modelling • Process Re-engineering

Andrew Sabga President

Learning & Training Programmes: • Quality Customer Service • Successful Conflict Management • Training the Trainer Personal Development: • Coaching and Mentoring • Stressor Management • Presentation Skills And much more …. We give you the edge by implementing systems that yield enhanced benefits to you and your customers.

Catherine Kumar Chief Executive Officer

PROFESSIONAL SERVICES AND PRIVATE SECTOR ASSOCIATIONS

The Employers’ Consultative Association of Trinidad and Tobago has built a strong reputation for handling all issues concerning your business.

The Trinidad and Tobago Chamber of Industry and Commerce celebrated its 132nd year of distinguished service to the business community in 2011. Since 14 March 1879, we have generated opportunities for our members to leverage shared resources and knowledge and establish key contacts in order to create a competitive advantage in the global marketplace. Our mission is “To be the voice of business in the development of a strong, sustainable national economy.” The Chamber offers an extensive portfolio of services to assist members in developing their businesses, providing networking opportunities through the promotion of trade facilitation/missions and workshops and seminars. We also offer research and information as well as mediation/arbitration services, conference/ meeting facilities, electronic newsletters, and our highly acclaimed CONTACT business publication. We also have a voice in the national media through our weekly newspaper columns and on radio through our CONTACT with the Chamber series. We invite readers to visit our website for more information on the Chamber.

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Trinidad and Tobago Chamber of Industry and Commerce (Tobago Division)

Trinidad and Tobago Coalition of Services Industries Limited

TEAL Building, Scarborough, Tobago P.O. Box 47, Port of Spain, Trinidad Tel: (868) 639-2669 Fax: (868) 639-3014 Email: tobagochamber@tstt.net.tt

45 Cornelio Street, Woodbrook Port of Spain, Trinidad Tel: (868) 622-9229 Fax: (868) 622-8985 Email: info@ttcsi.org Website: www.ttcsi.org

David Wong Chairman

In 1936 a Tobago Chamber was formed, which in 1973 amalgamated with the Trinidad Chamber to become the Tobago Division of the Trinidad and Tobago Chamber of Industry and Commerce. Representing the interest of Tobago-based companies, it acts as lobbyist on their behalf – primarily to the Tobago House of Assembly – on issues affecting business and the community. It has a seat on the board of the Trinidad and Tobago Chamber and raises issues at national level that concern Tobago. Thus the entire resources of the Trinidad and Tobago Chamber are available to the Tobago Division. The Division of some 60 members operates under an annually elected chairperson and management committee, with subcommittees reporting on Business Development and Tourism, Security, Environment, and Inter Island Transport. The membership meets monthly to ensure that the Division stays current and effective.

Rabindra Jaggernauth President

Nirad Tewarie

Chief Executive Officer

The Trinidad and Tobago Coalition of Services Industries Limited (TTCSI) represents the local services sector’s interests to decision-makers as well as international, regional and local stakeholders. Over the years, TTCSI has been able to create its own space and be recognised by relevant stakeholders as the voice of the local services industries. The TTCSI is a national umbrella body that brings together all services sector organisations and associations. It is an alliance of professional services associations and organisations. The TTCSI functions as a focal point to lobby, channel and address trade-in-services issues and services development issues, which are critical for the sector to thrive in the competitive global environment. To achieve our goals and mandates, our activities include: • Engaging in direct dialogue with key decisionmakers • Providing policies analysis and recommendations • Issuing position papers • Planning of conferences /seminars /workshops • Trade promotion activities • Education on trade-in-services related issues • Sector surveys • Magazines and articles in relevant publications • Sector organisation

Trinidad and Tobago Group of Professional Associations Limited

Trinidad and Tobago Manufacturers’ Association

The Professional Centre, 11-13 Fitzblackman Drive South, Woodbrook, Port of Spain Tel: 627-1539 Tel/Fax: 623-5434 Email: secretariat@ttgpa.org; adminmanager@ttgpa.org; Website: www.ttgpa.org

TTMA Building, 42 Tenth Avenue, Barataria, Trinidad and Tobago, P.O. Box 971, Port of Spain, Tel: (868) 675-TTMA (8862); Fax: (868) 675-9000 Email: membership@ttma.com or info@ttma.com Website: www.ttma.com

Richard Saunders President

Cylma Homer

Administrative Manager

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TRINIDAD AND TOBAGO COALITION OF SERVICES INDUSTRIES

The Trinidad and Tobago Group of Professional Associations Limited (TTGPA) is a non-governmental organization, whose membership is open to Professional Associations of Trinidad and Tobago and is registered under the Companies Act. TTGPA’s current Executive team (2012 -2013) is Eng. Richard Saunders (President), Michael Samms (Vice President), Neville Sandy (Corporate Secretary) and Camille Cumberbatch-Dhoray (Treasurer). Member organizations of the TTGPA currently cover the following professions:Accountants, Architects, Contractors, Engineers, General Medical Practitioners, Internal Auditors, Registered Nurses, Advertising Professionals, Optometrists, Planners, Real Estate Agents, Surveyors, Dentists, Librarians, Safety Experts, Pharmacists, Reading Specialists and advocates for Women’s NGOs. UPCOMING EVENTS 1. The company’s Fourth Annual Fundraiser “Professional Culinary Classics” will be held on Saturday 17th November 2012 at the Centre of Excellence, Macoya. The event is planned as a Culinary Competition among the professional organizations in T&T and is being organized to promote fellowship within the professional community, raise funds for charitable organizations and the development of the Professional Centre. 2. TTGPA will publish a National Professional Directory in the first quarter of 2013.

Dominic Hadeed President

The Trinidad and Tobago Manufacturers’ Association (TTMA) was established 56 years ago with just eight companies, with a vision of promoting local industry, seeking new opportunities for market expansion, diversification and trade promotion. Today, the Association stands strong with close to 350 members. We work with the Government, its agencies and regulatory bodies to address the challenges facing the country’s manufacturers – competitiveness, access to regional and international markets, and ease of doing business. We provide support to our members through: • Advocacy – aimed at improving the business environment in which Trinidad and Tobago’s manufacturers operate and enabling access to markets in the region and around the world; • Research – Intelligence that keeps our members informed on business trends and policy developments; • Trade Facilitation – Representing members at the various domestic, regional, hemispheric and international trade negotiation meetings;

Natasha Mustapha-Scott Chief Executive Officer

• Business Sophistication – Assisting with the generation of market expansion both regionally and internationally through the mounting of the annual Trade and Investment Convention, and leading foreign trade missions.

British-Caribbean Chamber of Commerce (Caribbean Office) ESG Business Suites Fitt Court, 9-11 Fitt Street Woodbrook Tel: (868) 222-7575 Email: info@britishcaribbean.com Website: www.britishcaribbean.com Couva/Pt Lisas Chamber of Commerce Lela Lily Herai - President Liaquat Ali - 1st Vice President Campden Road, Couva Tel/Fax: (868) 636-5017 Email: couva.chamber@mail.tt Greater Chaguanas Chamber of Industry and Commerce Zamanath “Billy” Ali – President Richie Sookhai – Vice President Regency Business Centre, Suite 307, 3rd Level 21 Gaston Street, Lange Park, Chaguanas Tel: (868) 671-5754 / 779-8804 Email: gccic@chaguanaschamber.org Website: www.chaguanaschamber.org Greater Tunapuna Chamber of Industry and Commerce Taran Singh – President David Edwards – Vice President 59 Eastern Main Road, Tacarigua Tel: (868) 640-5639 Fax: (868) 640-5639 Email: info@tunapunachamber.org Website: www.tunapunachamber.org

PROFESSIONAL SERVICES AND PRIVATE SECTOR ASSOCIATIONS

CHAMBERS OF COMMERCE

India–Trinidad and Tobago Chamber of Industry and Commerce Deo Gosine – Chairman Ramnarine Rambissoon – Vice Chairman c/o The Centre of Excellence Macoya Road, Tunapuna Tel: (868) 319-1780 Email: info@ittchamber.org Website: www.ittchamber.org Penal/Debe Chamber of Commerce Lincoln Ragbirsingh – President Sahid Hosein – Vice President Tel/Fax: (868) 647-0452 Address: 18 Penal Rock Road, Penal Email: lragbirsingh@yahoo.com Sangre Grande Business Association Kenneth Boodhu – President Kenneth Charran – Vice President c/o Ojoe’s Store 193B Eastern Main Road Sangre Grande Tel: (868) 668-5932 Fax: (868) 668-5932 Email: kenboodhu@hotmail.com

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Property Development, Real Estate

Focus on legislation to raise standards The Real Estate industry encompasses both residential and commercial sales and rentals as well as property management. The continued decline of the global finance markets, especially in Europe over the last year, had led to some uncertainty in the global real estate market with many countries experiencing drastic declines in prices. Fortunately, Trinidad and Tobago seems to have mostly avoided the roller coaster ups and downs of the international market, and though faced with some challenges, the local industry has remained steady. With the decline in the construction industry and the tapering off of expatriate rentals, many properties bought specifically for the foreign dollar rentals are heading back to the market. Prices, however, have remained consistent with room for negotiation. The global challenges have led to more caution on the part of lending agencies, requiring agents and buyers to meet more stringent lending criteria. Increasingly, valuations are playing a role in whether agencies will lend and areas that might not traditionally be attractive to some buyers are becoming more so based on price. Businesses are also now buying when they have to expand but are selling when they outgrow or no longer require a property. Financial Intelligence Unit International real estate trends have undeniably had an effect in the Caribbean. The fallout from the collapse of the finance markets showed a need to reform property

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regulations to protect the interests of countries in the region as well as to ensure standards for ethical practice by real estate agents. The Financial Intelligence Unit (FIU) of Trinidad and Tobago, incorporated under the Financial Intelligence Act of 2009, was established to implement the anti-money laundering policies of the Financial Action Task Force (FATF) â&#x20AC;&#x201C; an intergovernmental organisation set up by the Group of Seven industrialised countries. The main objective of this task force is to develop and provide international policies to combat money laundering and terrorist financing. This can only benefit Caribbean countries as they continue to find ways to shore up their respective economies in light of global financial trends. One immediate outcome of the Financial Intelligence Unit (FIU) Regulations is that landlords are now required to maintain information on their tenants and to report any suspicious activities to the Financial Intelligence Unit (FIU). Expiration of Rent Act In Trinidad and Tobago both the government and the Association of Real Estate Agents (AREA) have taken a number of steps to regulate the industry to protect the owner/landlord, tenant and the industry as a whole. Since the lapse of the Rent Act in 2002, there has been no Rent Assessment Board. In order to move forward, the Ministry of Legal Affairs held countrywide consultations on lease agreements, issues affecting landlords and tenants and recommendations.

• Standardised Exclusive Listing Agreement Forms, which provide protection for the listing broker or agent, and their right to earn commissions on real estate transactions • A fair and industry acceptable Commission Rate Structure, to standardise what the industry standard should be for chargeable commissions

• A computerised Multiple Listing Service, to improve the ability to network listings and gather data on properties sold or rented for statistical data records purposes • Ongoing Training and Education Programmes, which are a key focus of the association to ensure that standards of practice are always current and in keeping with any industry changes

Both Government and AREA have taken steps to regulate the industry to protect the owner/landlord, tenant and the industry as a whole. In order to move forward, the Ministry of Legal Affairs held countrywide consultations on lease agreements, issues affecting landlords and tenants, and recommendations. • Strict enforceable rules and regulations governing transactions handled by its members, to ensure that regulations are adhered to and that there is a basis by which brokers and agents may be held accountable for their actions

Fast Facts

• Affiliation to TransUnion for all AREA members to individually access Credit Reports on prospects as needed and consented to

Real Estate and Property Development Trends 2012-2012

• Preparation and submission of documents relevant to the pursuit of legislation and regulation for the industry

Existing laws governing the relationship between landlord and tenant include:

• Development of the Request for Real Estate Transaction Form utilised for FIU compliance

• Landlord and Tenant Ordinance • Summary Ejectment Ordinance • Petty Civil Court Act • Rent Restriction Act • Rent Restriction (Dwelling Houses) Act • Conveyancing and Law of Property Act • Proceeds of Crime Act 2000 • Financial Intelligence Unit (FIU) Regulations

PROPERTY DEVELOPMENT, REAL ESTATE

These public consultations provided a wealth of information regarding the expectations of both landlords and tenants, in addition to showing how much individuals understood their respective rights and responsibilities. This information will greatly assist in the proposed update of these laws to better reflect current and future trends in the industry. AREA has proposed setting up a non-government Appeal Board (using the offices of an organisation like theirs) which serves the interest of both landlord and tenant, whereby a landlord or tenant will be free to present their areas of concern, to be reviewed by an independent panel and a decision given to the landlord or tenant in a reasonable time frame. AREA has also been proactive in continuing to provide initiatives to raise the standards of ethical practice for real estate agents in Trinidad and Tobago. These include:

• Proposal to the Minister of Housing with recommendations for middle and lower-middle income housing to provide options for young professionals to achieve home ownership within five years of leaving school while earning revenue to subsidise low income housing projects from land revenue rather than taxpayers’ dollars • They also assist in facilitating further education and training for real estate agents in Trinidad and Tobago, including a programme in conjunction with the University of the West Indies/Roytec on the Principles of Real Estate Sales and a diploma in Real Estate Brokerage. These initiatives will continue to raise standards and ensure that the profession enjoys a good reputation.

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The Association of Real Estate Agents (AREA) is a professional organisation of realtors, established in 1990. AREA’s aim, through its code of ethics, is to provide quality service to both buyers and sellers of real estate. AREA’s objectives include working with government and private sector organisations towards the development of Trinidad and Tobago, establishing educational programmes for training in real estate and obtaining, through legislation, licensing for all real estate professionals.

CORPORATE PROFESSIONAL REAL ESTATE CONSULTANTS Level 2, Trincity Mall, Trinidad, W.I. • Phone: (868) 640-2728 WEBSITE: www.cevera.com • Mobile: (868) 684-6097 Email : cynthiaguevara.com • Website: www.cevara.com • Email: cynthiaguevara@cevera.com

A Division Of Caribbean Paradise Real Estate Co. Ltd. 10 Joga Grant Street, Vistabella, San Fernando, Trinidad W.I. • Mobile: (868) 680-1084 • Tel/Fax: (868) 657-1003/ (H) 652-2255 • Email: yourcaribbeanparadise@hotmail.com

DONNA MAINGOT REAL ESTATE BROKER #49, Bournes Road, St. James • Mobile: (868) 681-3667 • Email: donna@guillenrealtytt.com • Website: www.guillenrealtytt.com • Facebook: www.facebook.com/guillenrealty

Ysaely (Ysa) Kenny Tel: (868) 788-5976 Email: kenny.partnership@gmail.com

(868) 633 9962 / (868) 637 1774 www.keywest-tt.com sales@keywest-tt.com

Registered with FIU and Credit Cheques

STUART SPIERS 19A Agra Street, • Tel: (868) 622-2685 St. James, Trinidad • Tel/Fax: (868) 622-2811 • Email: sspiers@tstt.net.tt • Mobile: (868) 680-8095 • Website: www.stuartreal.com Stuart Spiers Real Estate Services

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33 Golf Course Drive, Moka Heights, Maraval Tel/Fax: 629-9744

Mary Jardine Suite A4, Kencita Court, 76 Picton Street, Newtown, Port-of-Spain

• Tel: (868) 628-9048 • Fax:(868) 628-9049 • Email: kencita.ltd@gmail.com

Corner Milford & Golden Grove Roads Canaan, Tobago Tel: (868) 639-5263, 639-9663 Fax: (868) 639-2258 Email: info@realestatetobago.com Website: www.realestatetobago.com

Natalie Mahabir Owner / Broker

Since opening our doors in Tobago in 2000, our progressive and innovative approach to real estate, together with our hard-earned reputation for professionalism and integrity, have helped make Caribbean Estates, Lands & Villas the leader in the Tobago real estate market. The company handles all aspects of real estate, from residential land and home sales to commercial sales and rentals and tourism investments. Our extensive listings include properties throughout Tobago and a wide range of high quality holiday villas and apartments. We have assembled a strong and experienced sales team who are very knowledgeable about all aspects of the real estate industry. In addition, our agents can also offer advice on valuations, architectural and construction services, legal services and guidance through the planning approval process. Our rental and property management team works tirelessly to ensure that all the holiday villas and other properties under our portfolio are maintained to the highest standard, and that guests have a relaxing and enjoyable stay. Our mission is to give the very best service at all times.

PROPERTY DEVELOPMENT, REAL ESTATE

Caribbean Estates, Lands & Villas

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CCI GOAL: IMPROVED

SCORES FOR T&T The Council for Competitiveness and Innovation (CCI) believes it is on track to meet its goal of seeing T&T move up 20 basis points in the Global Competitiveness Index (GCI) in the next two years. Specifically, that means that by 2013, improved scores would enable T&T’s rank to move from 81 in the 2012 GCI to around 60 in the 2014 GCI. CCI Chairman Chanka Seeterram, is confident of achieving this because: 1) He believes T&T is already more competitive than the GCI ranking reflects, but that our tendency to be overly critical has made the results of the Executive Opinion Survey component unfairly negative when compared to business conditions in other developing countries 2) Two long-standing, major impediments to competitiveness and business confidence have already been addressed – clearance of goods through Customs and the lengthy approvals process to start up a business 3) His own attitude that problems are to be identified and solved and a willingness to get involved to make the solution happen

CCI BOARD Line Minister – Bhoendradatt Tewarie – Minister of Planning & the Economy Chandricka “Chanka” Seeterram – Chairman of the CCI; Managing Partner, Chanka Seeterram & Co Francis Lewis – Deputy Chairman, CCI; Founder and Principal Consultant, Res Consulting Ltd Randall Karim – Director, Strategy and Policy, Ministry of Trade, Industry & Investment/Liaison to the CCI Liaquat Ali-Shah – CEO, CARIRI Richard Escalante – Instructor, University of the West Indies, St Augustine Catherine Kumar – CEO, T&T Chamber of Industry and Commerce Richard Lewis – General Manager/Director, Label House Group Ltd Karen de Montbrun – Owner/CEO, Marc One Marine Supplies Ltd Rikhi Permanand – Executive Director, CCI 188

4) He has a team of influential, proven professionals with significant personal and professional networks whom he praises as being committed to making change happen 5) He is dealing with Government Ministers with the political will and commitment to making T&T more competitive That political will and problem-solving attitude were both in evidence when Seeterram, Planning Minister Bhoe Tewarie and the Comptroller of Customers were able to sit and quickly resolve an issue that was blocking the full rollout of TTBizLink, the electronic trading platform that will speed up the processing of documents. With that problem resolved, the actual and perceived ease of doing business in T&T, and hence its competitiveness, should get an instant boost. In the 2012 Index, T&T ranked 126 out of 142 countries in the indicator: “Burden of customs procedures” as a result of the Executive Opinion Survey giving the country a low 3.0 out of 7. But Seeterram does not want to spend time discussing that because he is confident that this problem has been resolved and that businessmen will be seeing a huge difference in dealing with Customs, as their goods are cleared in one day. Similarly, Seeterram believes the Government is well on the way to addressing a second major complaint of investors – the lengthy approvals process to start up a business. According to the GCI, T&T ranked 94 and 118 respectively for the indicators: Number of procedures (9) to start a business and Number of days (43) to start a business. Seeterram assured that investors will soon see improvements in this area because Town & Country will be delegating 80-90 per cent of applications requiring approvals to the regional corporations, only retaining responsibility for the very large projects whose size or potential impact could change the profile of the area. In July 2012, Minister Tewarie announced Cabinet approval for the establishment of invesTT, which will act as a onestop shop to facilitate the investment process with a Board comprising the chairmen of the various state boards. Also in July, new Trade Minister Vasant Bharath told the Express newspaper that he intends to get the one-stop shop up and running in three months. “We have to ensure that what has taken six months to do previously will only take a month,” he said. There is still much left to do. The CCI will be meeting with business associations in the country to: - give them a deeper understanding about what the GCI’s Executive Opinion Survey is all about and encourage them to take the time to respond to the survey - find out what are their biggest obstacles to increasing their exports and becoming more innovative and competitive, and then - work with the Government and the private sector to develop the right incentives, solutions, and policies.

Shipping, Ports and Maritime Services ACCLAIM

Skyline Freight & Management Limited

Telephone No: (��) ��-��/�

Fax: (��) ��

Website: www.skylinefreightltd.com

Shipping, Ports and Maritime Services

Wider berths to bring huge benefits With the expansion of the Panama Canal set for 2014 and drawing closer, Trinidad and Tobago is getting ready for the potential increase of shipping vessels, both in terms of quantity and girth. Like most of the international shipping industry, T&T shipping professionals are hopeful that a wider canal means that more shipping between this region and the rest of the world will be possible. But the wider maritime thoroughfare also means that larger vessels will be coming to the West Indies, said Hayden Alleyne, PLIPDECO’s marketing and business development manager. Right now, the vessels that come through the Canal can carry up to 5,000 20-foot containers. But after 2014, the region will see vessels that can carry over 12,000 of the same containers, which means that space and efficiency in moving containers becomes paramount. To accommodate these huge container carriers, both the Port of Port of Spain (PPOS) and the Point Lisas Industrial Port Development Company Limited (PLIPDECO) will need infrastructural investment, said Joanne Edwards-Alleyne, general manager of the Shipping Association of T&T. This could include expanding the harbours to accommodate the wider boats and getting more sophisticated equipment that will help boost labour productivity.

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“If you have greater capital investment, you will have less vulnerability to any low labour productivity,” she added. Fortunately, both ports already have in place strategic plans for significant infrastructural expansion. PLIPDECO has received nine submissions from international companies in response to an advertisement for expressions of interest for expansion work that will include a widening of the access channel and turning basin so that wider vessels can come in. “The other part of it is really developing six additional container berths that will be as much as 300 metres long and the depth will be as much as 70 metres,” Alleyne added. PPOS has improved its infrastructure by adding two brand new Empty Container Handlers (ECHs) to its complement of machinery. The ECHs will improve overall safety and are expected to reduce the port’s truck turnaround time from over 60 minutes down to 45; the more containers moved within the available time means a boost in effectiveness for the port. The ECHs can also stack up to five containers, helping its operators to economise on space and optimise performance. In April, the PPOS also launched a modern terminal operating system that has brought the port’s technology

Fast Facts • Maritime Industry Development Committee to review and update the Strategic Plan for the Development of the Merchant Marine Industry, a policy document for the development of the maritime industry. • PLIPDECO set to expand its harbour capabilities with wider access channel and turning basin, as well as six new berths approximately 300 metres long and 70 metres deep. • The Port of Port of Spain invests in new terminal operating system, the Navis SPARCS N4, an ICT upgrade that has improved efficiency and customer service. • Two new Empty Container Handlers also added to PPOS machinery. • Ministry of Transport to amend existing shipping legislation and draw up new laws to prevent pollution from shipping. • Private port operators may be the solution to port labour challenges.

prudent liberalisation of the industry and develop human resource. And to this end, the Shipping Act (Chapter 50:10) and the Habours Act (50:06) are slated for amendment by the Ministry of Transport (MoT). The MoT is also drafting a new bill called the Shipping (Marine Pollution) Bill that will prevent pollution from different sectors of the industry.

To accommodate huge container carriers, both the Port of Port of Spain and the Point Lisas Industrial Port Development Company Ltd will need infrastructural investment, including expansion of harbours to accommodate

SHIPPING, PORTS AND MARITIME SERVICES

on par with international standards. The Navis SPARCS N4 updates operators in real time and has automated many of the port’s processes from the gate to the vessel. This ICT investment has also made paperwork obsolete since all information is inputted electronically, bringing higher efficiency to the port and its stakeholders, improved security and supply chain management and lowered operational and administrative costs and risk. Both Alleyne and Edwards-Alleyne say that the T&T government has a pivotal role to play in guiding the local shipping industry to reach its full potential. Fortunately, the Cabinet-appointed Maritime Industry Development Committee (MIDC), headed by Captain Rawle Baddaloo, is in the process of engaging a consultant to review and update the Strategic Plan for the Development of the Merchant Marine Industry and the development of the maritime industry. Both the Strategic Plan and the MIDC were established in 2005. Some main objectives of the Strategic Plan are to upgrade the regulatory and legislative framework, ensure

wider boats and more sophisticated equipment to boost labour productivity. Human resource has traditionally been a challenge for both ports, according to Edwards-Alleyne. To address this need, for the last four years the MIDC has hosted the Maritime Mentorship Programme, a programme that makes young people aware of the career opportunities in the sector. A complementary school outreach programme, also spearheaded by the MIDC, was done in January 2012. Better human resource should mean better customer service. And the PPOS is on the ball with its updated website, redesigned with more accessible information and easier navigation, making it easier for customers to do business with the port. The new website has been an important upgrade in how the port communicates with its clients and stakeholders. Another way that both ports could boost labour efficiency could be to outsource labour to a private stevedoring company, said Alleyne. “That is typically the model that you find elsewhere,” he explained. “Typically there are three strengths you’d be looking for [in hiring a private port operator]. You’re looking at financial strength and port development capability. You are able to do port master planning. Secondly, you have to up think actual port management; employ best practice of management capacity. And thirdly, you would expect that the person you’re bringing will have very strong links to the international shipping markets/companies.” Alleyne added that PLIPDECO would expect a jump in capacity from a hundred thousand to at least a quarter million containers from any private port operator.

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Dock Road Port of Spain, Trinidad Tel: (868) 623-2901/5 Fax: (868) 625-7054 Website: www.patnt.com

The Port of Port of Spain (PPOS) is the cargo handling business unit of the Port Authority of Trinidad and Tobago. PPOS provides berthing and stevedoring services for international container vessels, breakbulk, roll-on/roll-off, dry and liquid/bulk cargo vessels, as well as towage services, container freight services and warehousing, and a one-stop barrel shop for clearance and delivery of personal effects. In 2011, PPOS handled 379,837 TEUs and 23,847 cars. At present, PPOS is seeking to attract investor/partnership opportunities, in order to ensure sustainability and maximum profitability in the future. A natural harbour on the sheltered north-western coast of Trinidad, the Port of Port of Spain is ideally positioned to service the major sea lanes between the Americas, the islands of the Caribbean and the trading links between the Atlantic and Pacific Oceans, via the Panama Canal.

Colin Lucas

General Manager/CEO

STRATIGIC BUSINESS UNITS The services of the Port Authority are carried out by four separate Strategic Business Units that are accountable to the Authority and, by extension, the Government of the Republic of Trinidad and Tobago. Other than PPOS, the other three SBUs comprise:

Kelvin Harris

Executive Manager Operations (PATTGU)

Betty Ann Gibbons Public Relations Manager (PATTGU)

Hugh Gibson

Head Information Technology (PATTGU)

SHIPPING, PORTS AND MARITIME SERVICES

Port Authority of Trinidad and Tobago

Port Authority of Trinidad and Tobago Governing Unit (PATTGU) The Port Authority of Trinidad and Tobago (PATT) is the Statutory Authority, which was established by Act 39 of 1961, currently known as the Port Authority Act, Chapter 51:01. The Act provides for a coordinated and integrated system of harbour facilities and port services. Port of Spain Infrastructure Company (POSINCO) POSINCO is the landlord unit, with the responsibility for the maintenance of the infrastructure of the terminals/buildings and associated facilities. POSINCO also oversees the Cruise Shipping business at Port of Spain and Scarborough. Trinidad and Tobago Inter-Island Transportation Company (TTIT) The Trinidad and Tobago Inter-Island Ferry Service operates 3 vessels between Trinidad and Tobago – 2 fast ferries (The T&T Spirit and the T&T Express) and 1 cargo vessel (Warrior Spirit). The Port of Scarborough also falls Under TTIT. The figures for 2011 and the first quarter of 2012 are: 2011: Trips – 2,192 Passengers – 995,777 2012 (1st Quarter): Passengers – 115,754

Lyrine Lewis

Executive Manager, Human Resources (PATTGU)

Trudy Gill-Conlon Logistics Manager (PPOS)

Vehicles – 230,446 Vehicles – 27,607

Robert Ramsubhag Equipment Manager (PPOS)

Contact Information: • Colin Lucas General Manager/CEO Tel: (868) 623-2901-5, ext. 102 Email: colinl@patnt.com • Betty Ann Gibbons Public Relations Manager (PATTGU) Tel: (868) 620-5624 Email: bettyg@patnt.com

Ricardo Gonzales Assistant Operations Manager (PPOS)

Balkaran Maharaj

Supervisor Cruise Shipping (POSINCO)

Sandra Henry

Kathleen Maxwell

Leon Grant

Vilma Lewis-Cockburn

Head Marketing (PPOS)

Deputy CEO, TTIT

Deputy CEO, (POSINCO)

• Vilma Lewis-Cockburn Marketing/PR Manager (TTIT) Tel: (868) 740-3806 Email: vilmal@patnt.com

Marketing / Public Relations Manager TTIT

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SKYLINE FREIGHT & MANAGEMENT LIMITED

Delivering Total Solutions To Your Global Cargo Needs AIR FREIGHT OCEAN FREIGHT

•

107 Ninth Street, Barataria, Trinidad & Tobago, W.I. Tel: (868) 222 7595 Fax: (868) 674 3094 Email: info@acclaimfreight.com Website: www.acclaimfreight.com

Kyle Telfer

Director Operations

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Nicole Guevara

• • •

FREE Domicile Services - Allows for Director/ Account Executive Company Secretary prepayment of all charges to consolidate cost CALL OR E-MAIL FREE Surveys - commercial / personal OUR SALES OFFICE AT: effects SKYLINE FREIGHT & FREE Local pick-up (commercial cargo ONLY) MANAGEMENT LIMITED FREE Storage - Export Cargo

Acclaim Freight & Logistics Services Limited

Derek Telfer

Glen Campbell

Director Operations

- (Airport to Airport), (Door to Door) delivery - Express, Standard Charter, Consolidation - FCL, LCL, Bulk consolidation services, NVOCC services - Port Handling, Inland Transport, Warehousing

In-House Customs Brokerage Services Cargo Insurance Facility Bonded Warehouse Facility Packing/Crating Tracking/Tracing of Shipments Dangerous/Hazmat Goods Shipments Inland HaulageTransportation Services

Managing Director

Christopher Borde

Managing Director

OUR VALUE ADDED SERVICES • • • • • • •

Anthony Farfan

26-30 McDonald Street, Woodbrook, Port of Spain, Trinidad, West Indies Phone: (868) 627-7668/9 Fax: (868) 624-4088 E-mail: sf@skylinefreightltd.com Website: www.skylinefreightltd.com

Insa Shipping Services Limited

ACCLAIM

Acclaim Freight and Logistics is a full service shipping operation which caters to all modes of international and domestic transportation. Comprising a streamlined, efficient team with over 80 years combined experience in the industry, Acclaim prides itself with being unencumbered by big business bureaucracy and its ability to exercise flexibility to meet the needs of a wide range of modern consumer demands. For both Import and Export with N.V.O.C.C. operations and Customs Clearance, we provide in-house worldwide transportation of cargo by Sea and Air Freight. We also specialize in value added logistics and door-to-door services to ensure that we maintain control of your product at all times. Catering for the needs of both corporate and private clients, Acclaim Freight & Logistics Services Limited is the most suitable option for the smart customer who just wants the job done. Acclaim Freight & Logistics Services Ltd. “Our Service, Your Acclaim.”

133 Abercromby Street, Port of Spain, Trinidad and Tobago Tel: (868) 625-9909 Fax: (868) 625-5897 Email: insashipping@gmail.com Website: www.insashipping.com

Ian Angeron

Managing Director

Roseline Poon Director

• Air/Ocean Freight Consolidators • FCL/LCL Import/Export • Customs Brokerage

Insa Shipping Services Limited is a professional “one-stop shop” providing door-to-door service for customs brokerage, freight forwarding and logistics. We also provide cargo consolidation; air and ocean freight handling; import and export services; transportation and professional consultation. The owners/directors are Ian Angeron and Roseline Poon, who have a competent team to coordinate your shipments from the point of receiving your documentation to the point of delivering your cargo. We have experience of over 50 years in the customs brokerage, freight forwarding and logistics fields and are well equipped to service our clients. Our offices use the ACE customs program. We consistently track the status of your goods and keep you informed in a timely manner. Call us anytime or visit our website at www.insashipping.com and fill in a rate request form. We would be happy to provide you with a quotation for shipping or customs brokerage services.

Shipping Solutions & Services Limited

15 Scott Bushe Street Port of Spain, Trinidad, W.I. Tel: (868) 623-3355 Fax: (868) 623-8570 Email: om@shipping.co.tt Website: www.shipping.co.tt

Suite 11, Cruise Ship Complex Dock Road, Port of Spain, Trinidad and Tobago Tel: (868) 627-3627 Fax: (868) 623-4475 Email: operations@shippingsolutionsandservices.com Website: www.shippingsolutionsandservices.com

Ernest Ashley Taylor President

E. Joanne EdwardsAlleyne General Manager

Established in 1938, the Shipping Association of Trinidad and Tobago (SATT) represents the interests of key industry stakeholders such as shipping agents, ship owners and/or ship operators, ship brokers, freight forwarders, ports and terminals, and NVOCCs, among others. Some of the members include long-standing agents and entities such as Gordon Grant & Company Ltd, Gulf Shipping, Seaboard (Trinidad) Ltd, NEC, bpTT, and both container ports – PLIPDECO and PPOS – and the T&T Marine Pilots Association. SATT’s principal objectives include: • Lobbying and advocacy in maritime-related matters • Representing members’ interests to the industry’s regulators • Facilitating interaction between members and these entities to influence key efficiencies vital to SATT, trade facilitation and industry reform. The Association remains committed to strengthening the position of its members in the marketplace, and promoting capacitybuilding initiatives. We have since adopted a new membership structure to more strategically respond to the challenges plaguing the industry, and to enable more rapid change and transformation. SATT will continue to evolve to ensure that it remains relevant to its diverse membership in an ever-challenging environment.

Shipping Solutions and Services Limited was established in 2004 to provide services in the fields of FCL, LCL and consolidation cargo via air, sea and land; international freight and logistics; port and vessel agency; heavy lift vessel and cargo management (inclusive of jack-ups and semi-submersibles); marine repairs, towage and husbandry.

Ashton Le Blanc Managing Director

Judy Le Blanc Director of Business Development

AD HOC SERVICES Customs brokerage; international trade documentation; inland transportation; hull cleaning; logistic services; cargo and freight services; ship equipment hot works; vessel on/off hire; marine; electrical, mechanical and structural engineering. EFFICIENCIES Heavy-lift coordination; logistics and operations; benchmarking and cost control to ensure the best price; customs and immigration authorities representation on arrival and departure during vessel port stay. Shipping Solutions and Services Limited operates on a 24/7 schedule with a professional team of staff ready to serve each customer. We believe that great business relationships are built on trust, integrity and dedication and by fully understanding our customers’ needs – and we position our services to meet those needs.

SHIPPING, PORTS AND MARITIME SERVICES

Shipping Association of Trinidad and Tobago

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Airport

Rivers & Streams

Other Roads

Main Roads

Claude Noel Highway

LEGEND

TOBAGO IB

AT L A N T I C OCEAN

Travel, Tourism and Conference Facilities

Member of the

Tobago Hotel and Tourism Association

Travel, Tourism and Conference Facilities

Exposing the secret: welcome to T&T Randomly Google Trinidad and Tobago and the most prevalent reference is to Carnival. However, Trinbagonians are very familiar with pink, blue and red dye spray in the air as people dance happily at the Hindu festival of Holi, J’ouvert in July, ziplining through Brasso Seco, rock climbing at Point Gourde, reef and wreck diving, the Tobago Heritage Festival, bird watching, the Gourmet Food Festival – but they tend to keep these gems to themselves. That’s about to change. Once again, in looking at additional revenue streams for diversifying the economy, the government has identified Trinidad and Tobago’s tourism industry as a major contributor to the nation’s Gross Domestic Product through employment (indirect and direct), and increased revenues anchored by flagship products with brand names that are globally well known. The situation in Europe has led to a smaller tourism pie and letting the world in on our “secrets” can only be a benefit. The National Tourism Action Plan, which speaks to the establishment of Trinidad and Tobago’s tourism industry as a significant economic sector, has led the Tourism Development Authority (TDC) to focus on aggressive branding of Trinidad and Tobago, development of the infrastructure of sites and attractions and improved service delivery in the hospitality and tourism industry. At the TDC, the watchwords have become “Trinidad and Tobago First.” In moving forward, the TDC has worked on infrastructure in order to support their international

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marketing efforts. They continue to contribute to the development of the local and regional tourism industry, particularly in the areas of training and product development. Major projects include the Small Tourism Enterprises Project (STEP), which continues to provide international certification and industry training to persons in the tourism sector. STEP targets tour operators, tour guides, destination management companies, hospitality enterprises, tourist transport providers, bed and breakfast operators and small hotels (75 rooms maximum). The TDC also continues to implement the Trinidad and Tobago Tourism Industry Certification (TTTIC) programme, a national programme which promotes international standards and codes of practice within the sector. Another major project is the Service, Training, Attitude and Respect (STAR) programme. A comprehensive and integrated approach to building a sustainable and consistent culture of service excellence in Trinidad and Tobago, the TDC’s STAR Programme has two major objectives: • To improve the quality of service delivery in the local hospitality industry to international standards • To provide focused training to hospitality professionals to equip them with the skills to manage and consistently exceed visitor expectations at each interaction Additionally, in May 2012, local hoteliers, small accommodation properties, tour operators and other

CONFERENCES Conferences provide a gateway for persons who might not otherwise do so to visit Trinidad and Tobago. Trinidad’s main conference venues are the Hyatt Regency and Hilton hotels in Port of Spain with 3,994 and 2,192 square metres of meeting space respectively. There are several other smaller hotels providing space as well. In Tobago, the renovated Magdalena Hotel has provided another 200 rooms and additional meeting and conference facilities. Conferences also provide an opportunity to explore niche markets, for example, Sport Tourism, Faithbased/Religion, Medical/Pharmaceutical and Fashion. IPI CONFERENCE In June, more than 400 of the world’s most influential journalists arrived to participate in the International Press Institute (IPI) World Congress on Press Freedom titled “Media in a Challenging World: A 360 Degree Perspective.” It is the first time that the conference was held in the Caribbean. Participants from Al Jazeera, CNN and other leading international print, broadcast and online media, in addition to attending the panel discussions, workshops and associated events, were introduced to a range of social functions and sightseeing tours facilitated by the Trinidad Convention Bureau.

2013 TPOC CONFERENCE AND TRADE SHOW The Travel Professionals of Color Association (TPOC) is a non-profit organisation whose focus is on education, training and networking for African American and other Minority travel professionals. TPOC strongly focuses on the education and promotion of Heritage Tourism. Between July 29 and August 4, the TPOC Conference and Trade Show provides an opportunity for the host city and sponsors to meet and network with up to 300 minority travel professionals who influence travel decisions of hundreds of thousands of minority travellers enabling travel suppliers, tour companies, hotels and all related companies to reach a group that has direct contact with a burgeoning market.

The National Tourism Action Plan has led the Tourism Development Authority to focus on aggressive branding of this country, and development of the infrastructure of sites and attractions and improved service delivery in the hospitality and tourism industry. At TDC, the watchwords are “Trinidad and Tobago First.”

TRAVEL, TOURISM AND CONFERENCE FACILITIES

service providers got the opportunity to take part in a mini travel trade show featuring presentations by leading international online travel agents Expedia, Orbitz and Travelocity, hosted by the TDC. Several tourism facilities have been earmarked for upgrade, including those at Maracas and Las Cuevas beaches. In developing specific tourism niche areas, the agency is also working with local community groups, cultural organisations, promoters, schools and other tourism stakeholders to create partnerships to develop the industry and legacy events, often providing sponsorships and marketing partnerships.

These and other conferences are expected to bring several thousand travellers in addition to the regular tourist trade to Trinidad and Tobago. Some other conferences during the year include: • Caribbean Fine Cocoa Conference (in Tobago) • Caribbean Philosophical Conference • Rotary Club International Conference • Pan American Caterpillar Dealers Conference • Caribbean Veterinary Medical Association Biennial Conference

Fast Facts • 200 campers used facilities at Las Cuevas and Maracas Beach over the Easter weekend. • Taste T&T wins ADDY Gold Award (Special Event Material Award) Snapshot of arrivals according to purpose: Jan 1 to April 30, 2010 Country

Vacation

Business

Totals

65581

21926

1180

42211

Africa

252

52133

18696

909

36737

108484

504

612

857

1982

12794

2537

250

4507

20100

Americas Asia Pacific Europe

V.F.R.

Study

Other

Current Totals (Overall visitors)

130919

Source: Central Bank – Summary Economic Indicators, March 2012

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TRAVEL, TOURISM AND CONFERENCE FACILITIES

We Offer

www.tdc.co.tt

Call: 1-868-675-7034 or visit our website: www.gotrinidadandtobago.com/trinidad/meetings â&#x20AC;˘ email: conventionbureau@tdc.co.tt

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Airway Road, Chaguaramas Tel: (868) 634-4364 Fax: (868) 634-4311 Email: jhargreaves@chagdev.co Website: www.chagdev.com

Chaguaramas, situated along Trinidad’s North West Peninsula, is poised to become the engine for economic growth within the Caribbean over the next decade, serving the needs and priorities of business leaders, sporting enthusiasts, ecotourists and thrill-seekers.

Daniel Solomon Chairman

Here are the many reasons why Chaguaramas affords the ideal investment climate today: • With more than 14,000 acres of land mass, inclusive of five offshore islands, and situated below the hurricane belt, this geographical location of prime real estate sets the stage for business development opportunities. • Its plurality and rich cultural diversity allow for maximisation of its tourism potential with the exploration and expansion of recreation, sport, health, business, festival, culture and eco-tourism.

TRAVEL, TOURISM AND CONFERENCE FACILITIES

Chaguaramas Development Authority (CDA)

• The waterfront can facilitate a Monte Carlo style super marina accommodating cruise ships, super yachts, as well as a water taxi destination. Joycelyn Hargreaves Chief Executive Officer

Tobago Hotel and Tourism Association Apt 1, Lambeau Credit Union Bldg Auchenskeoch Road, Carnbee, Tobago P.O. Box 295, Scarborough, Tobago Tel/Fax: (868) 639-9543 Email: thta@tstt.net.tt Website: www.tobagohoteltourism.com

Trinidad and Tobago Incoming Tour Operators Association Member of the

Secretariat Email: ttitoa@tstt.net.tt Website: www.ttitoa.com Tel/Fax: (868) 633-1403/4733 Fax: (868) 633-1771

The Tobago Hotel and Tourism Association (THTA) is a non-profit organisation representing the interests of all tourism-related businesses in Tobago. The THTA is committed to: • Bringing together tourism industry partners so as to shape the unique Tobago experience • Increasing opportunities and removing the barriers to business • Ensuring sustainable growth and development of the industry and the economy as a whole The Association supports four chief areas of focus: • Tobago Experience Building – focusing on promoting Tobago as a desired tourist destination • Marketing/Membership Development – focusing on marketing the association so as to build the membership base • Advocacy/Lobbying – focusing on interacting with other business organisations while seeking support for the organisation • Finance/Administration – focusing on the financial and administrative arms of the association The THTA’s thrust is: Together! Getting Tobago Tourism Right. Nicholas Hardwicke - President

• Investment would result in new and expanded industries and sectors as well as job opportunities.

Lorraine Pouchet

Marketing Director, In Joy Tours & President, T&TITOA

The Trinidad and Tobago Incoming Tour Operators Association (T&TITOA) was formed in 1990 in an effort to introduce and monitor standards for the tour-operating sector of the tourism industry. The Association started with six members and has grown over the years to a membership of 15 private sector Destination Management Companies (DMCs). T&TITOA is the official body representing the commercial interests of producers and suppliers of tourism products and services, and its varied and comprehensive membership ensures that it is an effective focal point within the tourism industry. The membership operates with a Constitution and within a strict established and documented Code of Ethics. Our criteria for membership ensure that all members have experience in this highly sensitive segment of tourism and that they provide all the necessary professional and financial guarantees required by law (e.g. public liability insurance). T&TITOA members provide services such as, but not restricted to, “meet & greet”, airport transfers, accommodation bookings, sightseeing tours, and event management services.

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204 MovieTowne Courtyard by Marriot Hotel

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President’s Residence

The Prime Minister’s Office

National Museum & Art Gallery

National Academy for the Performing Arts Centre

Port of Spain General Hospital

The Red House

NALIS National Library

Brian Lara Promenade

Cruise Ship Complex

Crowne Plaza Hotel

Hyatt Regency

International Waterfront Centre

Femmes du Chalet (Breakfast Shed)

Water Taxi Service

Tobago Ferry Terminal

Prime Minister’s Residence and Diplomatic Centre

Twin Towers

Hilton Hotel

Petrol Stations

PORT OF SPAIN

MAP OF

THE REPUBLIC of Trinidad and Tobago, established on August 1, 1976, is a two‑island Caribbean state located just north of South America. Made up of peoples and cultures from Asia, Africa, the Middle East and Europe, the nation is an emerging industrial power known for reserves in oil and gas. In 2009 the country raised its profile through the hosting of international conferences and the expansion of its meeting facilities and hotels. The nation has largely completed a sweeping construction programme in the capital city of Port of Spain to support the development of business, hospitality and culture. Location and Topography Trinidad is 4,828 sq km (1,864 sq miles) in area and approximately rectangular in shape (roughly the size of Rhode Island in the USA). It is 81.25 km long by 57-73 km wide, or 50 miles by 35-45 miles. Once attached to the South American mainland, the island is situated 12 km (7 miles) northeast of the coast of Venezuela and is separated from it by the Gulf of Paria, in which there are several islets, including Chacachacare, Huevos, Monos and Gaspar Grande. Trinidad has three mountain ranges. The highest, the Northern Range, is an extension of the Andes mountain chain, and runs along the northern coast of the island. The Central Range runs diagonally across the island, while the Southern Range runs along the southern coast. The highest point, El Cerro del Aripo, is 940 metres (3,084 ft) above sea level. About 40 per cent of all land is undeveloped forest and woodlands, although the island is going through a rapid phase of development. The capital of Trinidad is Port of Spain. Tobago, 300 sq km (116 sq miles) in area, lies 34 km (21 miles) northeast of Trinidad. Of volcanic origin, the island is a single mountain mass, although the southwest is flat or undulating and coralline. The highest peak, the Main Ridge, reaches an elevation of about 576 metres (1,890 ft). The coastline is broken by inlets and sheltered beaches, and there are several uninhabited islets. The island is dependent on the tourism industry and one of the star attractions is the famed Buccoo Reef. The capital of Tobago is Scarborough.

Geographic Coordinates Trinidad: Latitude 10.5° N Longitude 61.5° W

200-room hotel in Tobago is the recently refurbished Magdalena Grand Beach Resort. The republic is host to over 84,000 business travellers annually.

Tobago: Latitude 11.5° N Longitude 60.5° W

Business Hours

Approximate Non-stop Flying Times to Trinidad and Tobago Barbados 35 mins Caracas 55 mins Frankfurt 9 hrs 40 mins Houston 5 hrs 30 mins London 8 hrs 20 mins Miami 3 hrs 30 mins New York 4 hrs 50 mins Puerto Rico 90 mins Toronto 5 hrs 50 mins Zurich 9 hrs 10 mins

Banks (City Centres): Monday to Thursday - 8 am to 2 pm Friday - 8 am to noon & 3 pm to 5 pm

Offices: Monday to Friday - 8 am to 4:30 pm

FAST FACTS OF TRINIDAD AND TOBAGO

T&T a top destination for meetings and conferences

Banks (Shopping Centres): 10 am or 11 am to 5 pm or 6 pm Government Offices: Monday to Friday - 8 am to 4 pm Retail (City Centres): Monday to Friday - 8 am to 4:30 pm Saturday - 8 am to 1 pm Retail (Shopping Centres): Monday to Saturday - 10 am to 7 pm

Climate Trinidad and Tobago’s climate can be described as pleasant tropical marine. Daytime temperatures average 31ºC (87ºF) and are moderated by the northeast trade winds, while nights are a cool 21ºC (69ºF). The islands have two distinct seasons: dry, from January to May, and wet, from June to December. There is a short dry period around midSeptember called Petit Carême, which is an excellent off-season time to visit. Trinidad and Tobago are just outside the usual path of hurricanes and other tropical storms but Tobago can experience inclement weather as a result of such weather systems. Meeting Places and Conference Centres Trinidad and Tobago is one of the top five Caribbean meeting and conference destinations with eight major meeting and conference venues. With world‑class facilities, Trinidad boasts the largest conference centre in the English‑speaking Caribbean and many hotels have facilities for conferences, including international brands such as the Hyatt Regency Trinidad and the Hilton Trinidad and Conference Centre. In addition to the state-of-the-art National Academy for the Performing Arts, award-winning spots like Coco Reef Resort in Tobago are ideal for corporate meetings and team-building retreats. Another large

Time Zone Greenwich Mean Time: Minus four hours. In US Winter: Eastern Standard Time plus one hour (EST +1). In US Summer: Eastern Standard Time (EST). There is no daylight savings time. The Government Trinidad and Tobago’s government is a parliamentary democracy. The head of state is the President, who is elected by an Electoral College of members of the Senate and House of Representatives for a five-year term. Executive power, however, is vested in the Prime Minister and Government following elections every five years. The local government body in Tobago is the Tobago House of Assembly and its seat is in the capital city, Scarborough. The country’s first female head of government, the Honourable Prime Minister Mrs. Kamla Persad-Bissessar, was elected on May 24, 2010. She leads a coalition government labelled the People’s Partnership. Visit http://www.thepresident.tt, http://www.opm.gov.tt and http://www.tha.gov.tt

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Legal System The legal system is based on common law and statutes. The judicial system comprises magistrates’ courts and the Supreme Court, which is made up of the High Court and the Court of Appeal. There is a separate Industrial Court that deals with most labour matters. The Judicial and Legal Service Commission appoints judges of the Supreme Court. The Attorney General is responsible for the administration of the legal and judicial system. Final appeal from Trinidad and Tobago courts is to the Privy Council in England but consideration is being given to replacing the Privy Council with the Caribbean Court of Justice, which was inaugurated in April 2005, with its headquarters located in Port of Spain. Visit http://www.ag.gov.tt and http://www.legalaffairs.gov.tt Population and Labour Force Trinidad and Tobago’s estimated population is 1.3 million. The ethnic mix consists of 40.3 per cent East Indian descent, 39.6 per cent African, 18.4 per cent Mixed, 0.6 per cent European, 1.1 per cent Chinese and Other. The average life expectancy is 70.3 years, with 68 per cent of the population between 15 and 64 years. Data from the Central Bank of Trinidad and Tobago for 2008 indicates that the labour force is estimated at 624,320 and the unemployment rate is 4.87 per cent. Education The educational system is modelled after the British system and produces one of the highest standards of education in the Caribbean. Primary and secondary level education at most institutions is free but private school options are available for a fee. Post-secondary and tertiary education providers include the University of the West Indies (UWI), the College of Science, Technology and Applied Arts of Trinidad and Tobago (COSTAATT), distance learning tertiary‑level institutions, vocational/ technical training schools and colleges, and the technology-based University of Trinidad and Tobago (UTT), into which COSTAATT and the National Institute of Higher Education, Research, Science and Technology (NIHERST) have been integrated. The estimated literacy rate is over 90 per cent. 206

Health Trinidad and Tobago’s health system consists of government‑funded and private hospitals, well-qualified specialists, private medical practitioners and clinics scattered throughout the islands. Specialists trained in gynaecology, paediatrics, radiology, physiotherapy, cardiology, gastrology, urology and orthopaedics work both in private practice and healthcare facilities. Medical services are free at the government-funded institutions and clinics, but a fee is charged at all others. Twenty‑four‑hour emergency services are available at several government and private medical facilities. There is also a 24-hour Emergency Air Ambulance Service. A new government‑funded hospital in Tobago is under construction. In the meantime, most serious medical emergencies are dealt with in Trinidad, with state helicopter services providing airlift. Visit http://www.health.gov.tt The Economy Trinidad and Tobago is the most diversified and industrialised economy in the Englishspeaking Caribbean, and has earned a reputation as an excellent investment site for international businesses. There are substantial proven reserves of petroleum and natural gas, and heavy industries such as iron and steel, methanol and nitrogenous fertilisers are well developed. Economic Policy Trinidad and Tobago’s policy over the last 10 years has been one directed towards making the country an open, market-driven economy, fuelled by trade liberalisation, foreign investment and public sector divestment. The transportation and telecommunication links to Europe and the Americas are modern and reliable. Tourism is targeted for development and growth, and, while already well established in Tobago, is an increasingly important economic contributor in Trinidad. Infrastructure is a high priority and development plans include housing, roads and bridges, improvements to the water supply and to electricity in rural areas. Electricity Trinidad and Tobago has a reliable supply of electricity with rates still among the lowest in the Caribbean. The domestic and commercial supply voltage is 110/220

volts, 60 cycles. Most hotels can supply a transformer if required. Visit http://www.ttec.co.tt Water The Water and Sewerage Authority (WASA), a state enterprise, is the sole provider of water services in Trinidad and Tobago. The water service is reliable in most hotels and guest houses. The water is chlorinated and safe to drink. Several bottled water alternatives are available at supermarkets. Visit http://www.wasa.gov.tt Telecommunications Trinidad and Tobago has a modern telecommunications infrastructure that uses current digital and fibre-optic technology. Telecommunications Services of Trinidad and Tobago Limited (TSTT) has for many years been the provider of both landline and mobile telephone services. Digicel, a rapidly growing telecommunications operator in the Caribbean, now offers mobile phone services in both islands, and FLOW (Columbus Communication) offers cable television, Internet and landline telephone service. International direct distance dialling is available nationwide and on public payphones. The international access code for Trinidad and Tobago is 1, followed by the country code 868 and the seven-digit local number. International phone cards are sold in many local shops, pharmacies and at TSTT offices. With broad coverage throughout the islands, mobile phones are an easy and available option. Internet and email services are easy to find at hotels and cybercafés. Visit http://www.tatt.org.tt Post/Courier Services Regular mail, express mail and courier delivery are reliable and available from local provider TTPost at excellent rates. Also available are thematic, colourful local stamps for collectors and connoisseurs alike. International courier services are efficient and readily available. Media Daily press includes: Trinidad Express, Trinidad Guardian and Newsday. Bi‑weekly: TNT Mirror. Weeklies include: Tobago News, Catholic News, Bomb, ShowTime, Punch and the NewspaperDirect international newspaper delivery service. Local television stations: CCN TV6 (channels 6 and 18), CNMG (channel 9), National Carnival Commission NCC (channel 4).

There are about 36 radio stations operating on the FM band and two on the AM band (530 AM and 730 AM), serving up a variety of music, news and community information. Popular FM stations include the TBC Network (95.1, Vibe CT 105, 106), the CL Network (90.5, 104, 97.1), Heartbeat 103.5, Caribbean New Media Group (Talk 91.1, Next 99.1, Sweet 100.1), Power 102, Boom Champions 94.1, Isaac 98.1 (Inspirational), 96.1 WEFM, Citadel (I95.5, Red 96.7), Radio Tambrin 92.7 (Tobago), Radio Trinbago 94.7, Shakti 97.5, WMJX 100.5 and Heritage 101.7. Roads Trinidad and Tobago has an extensive transportation network of paved roads, which underwent major improvements in 2000. Highways link the north and south of the island (Uriah Butler Highway, Solomon Hochoy Highway), and the east and west (Churchill‑Roosevelt Highway); however, traffic is extremely heavy at peak hours when a high number of vehicles head into the capital city and environs. Driving is on the left‑hand side. Visit http://www.mowt.gov.tt and http://www.ptsc.co.tt Immigration, Work Permits & Visas Visitors to Trinidad and Tobago must possess valid passports and return or ongoing tickets for successful entry. Most Commonwealth countries do not require visas for entry, except Australia, New Zealand, India, Nigeria, Papua New Guinea, Sri Lanka, Tanzania, Cameroon, Fiji Islands, Mozambique, Tonga, Uganda and South Africa. Visitors from several other countries are allowed to enter Trinidad and Tobago for periods of up to three months without a visa. Work permits are required for business stays beyond 30 days. Visa extensions can be obtained from the Immigration Office at 67 Frederick Street, Port of Spain while work permits can be obtained from the Ministry of National Security, Temple Court, 31-33 Abercromby Street, Port of Spain. Visit http://www.immigration.gov.tt Airports The new Piarco International Airport was opened in May 2001 and is located about 45 minutes from the capital city, Port of Spain. It plays an important role as a vital hub for international air traffic in the Caribbean. There are non-stop daily scheduled flights to and from major international cities. Trinidad and Tobago’s national airline, Caribbean Airlines, serves Toronto, New

York, Miami, Jamaica, Sint Maarten, Antigua, Barbados, Trinidad and Tobago, Guyana, Suriname and London Gatwick via code-share agreement with British Airways. International and regional airlines that fly to Trinidad and Tobago include American Airlines, Air Canada, British Airways, Caribbean Airlines, Continental Airlines, Delta Airlines, LIAT, Virgin Atlantic and several charter flight companies. International flights are also available direct from Tobago’s ANR Robinson International Airport (formerly Crown Point International Airport). Visit http://www.tntairports.com Major Airlines American Airlines Air Canada British Airways Caribbean Airlines Continental Airlines Delta Airlines LIAT Virgin Atlantic

(868) 821-6000 (868) 669-4065 (800) 247 9297 (868) 625-7200 (868) 624‑2764 (868) 624-8952 (868) 627-6274 (868) 631-7470

Seaports The main seaports are located in Port of Spain and Point Lisas. The Port of Port of Spain handles dry and general cargo, break bulk, containers and passenger traffic. The Point Lisas Industrial Port Development Corporation Ltd (Plipdeco), mainly a bulk port for industrial commerce, also handles container and general cargo traffic. There are two fast ferries (T&T Express and T&T Spirit) and one conventional ferry (Warrior Spirit) travelling the inter‑island route daily. The CARICOM Jetty, which is located at the Port of Port of Spain, operates the Passenger Inter-Island Ferry, receives, stores and delivers CARICOM cargo and multi-purpose containers for trade within the Caribbean region. Log on to: http://www.patnt.com or call 624-2426 for further info. A water taxi ferry service also now connects Port of Spain and San Fernando. Scheduled sailing times are Monday to Friday. Tickets cost TT$15 one way and can be purchased at the Water Taxi Terminal located at Flat Rock, Lady Hailes Avenue, San Fernando or the Cruise Ship Complex, Port of Spain. Free parking is available at both ports. There is a PTSC shuttle service which cost TT$3 through the city of Port of Spain. For further information visit: www.nidco.co.tt or call 624-5593. Money and Exchange Rate The currency of Trinidad and Tobago is the dollar (TT$ = 100 cents). Notes are in denominations of TT$100, 20, 10, 5 and 1. Coins are in denominations of 25, 10, 5 and

1 cent. The exchange rate is approximately US$1.00 to TT$6.30. Some items are subject to 15% value added tax (VAT). Visit http://www.central-bank.org.tt Culture The festivals, music, customs, cuisine, religions and races of Trinidad and Tobago reflect a rich and unique cultural diversity. Influences originate locally with the indigenous Caribs and Arawaks, and abroad from Europe to Africa and Asia. The nation has a passionate and colourful history spanning five centuries – the result of several European interests clamouring for colonial rights to the islands. Trinidad and Tobago is well known for its Carnival, a festival bursting with vivid colour, exquisite costumes and pulsating steelpan and soca rhythms. Visit http://www.culture.gov.tt

FAST FACTS OF TRINIDAD AND TOBAGO

Local programming via cable television: Cable News Channel CNC (channel 3), Gayelle Television (channel 7), IETV (channel 16), Parliament (channel 11).

Eco-tourism Trinidad and Tobago, although relatively distinct ecologically, are both blessed with rich natural environments well suited for ecotourism. Once part of the South American mainland, Trinidad’s flora and fauna have comingled with island types, leading to a great density of plant and animal types in a relatively small location. Trinidad has over 97 native mammals, 400 birds, 55 reptiles, 25 amphibians, 617 butterflies and 2,200 species of flowering plants. The island’s nature preserves attract major international traffic from naturalists and nature watchers. The terrain is just as diverse, with tropical rainforests, mangroves, inland swamps, mountainous terrain and savannahs. Bird watching is a major attraction in Tobago as well, with Little Tobago Island recognised as one of the Caribbean’s top seabird sanctuaries. Tobago is also a hub of aquatic tourism. The waters off the island are a haven for wildlife, an attraction for both divers and boat tourists. Buccoo Reef (a large coral reef and protected marine park) is a popular destination. Visit http://www.tdc.co.tt, www.gotrinidadandtobago.com and http://www.tourism.gov.tt Sporting Activities A variety of land and waterborne activities mark the calendar year. These include track and field, cricket, football, cycling, boating, fishing, sailing, go‑carting, rally racing, hiking, golf, tennis, adventure races and hashing. Visit http://www.msya.gov.tt and http://www.sportt-tt.com 207

His Excellency Professor George Maxwell Richards President of the Republic of Trinidad and Tobago Circular Road St Ann’s, Port of Spain Tel: (868) 624-1261/2 Email: info@thepresident.tt. Website: http://www.thepresident.tt/ The Honourable Prime Minister Kamla Persad-Bissessar Office of the Prime Minister 13-15 St Clair Avenue St Clair, Port of Spain Tel: (868) 622-1625 Fax: (868) 622-0055 Website: http://www.opm.gov.tt/ Senator the Honourable Anand Ramlogan Attorney General Cabildo Chambers 23-27 St Vincent Street, Port of Spain Tel: (868) 625-5505, 625-8901 Fax: (868) 625-6578 Email: ag@ag.gov.tt, communication@ag.gov.tt Website: http://www.ag.gov.tt/ The Honourable Dr Lincoln Douglas Minister of the Arts and Multiculturalism Level 18, Nicholas Tower 63-65 Independence Square Port of Spain Tel: (868) 627-6322 Fax: (868) 627-1941 Email: culturedivision.tt@gmail.com Website: http://www.culture.gov.tt/ Senator the Honourable Jamal Mohammed Minister of Communication Level 5, Nicholas Tower 63-65 Independence Square Port of Spain Tel: (868) 627-5972/3 The Honourable Winston Peters Minister of Community Development Algico Building Corner Jerningham Avenue and Queen’s Park East Port of Spain Tel: (868) 624-0119 Fax: (868) 627-5954 Email: communications@community.gov.tt Website: http://www.community.gov.tt/ The Honourable Dr Tim Gopeesingh Minister of Education 18 Alexandra Street St Clair, Port of Spain Tel: (868) 628-8931 Fax: (868) 622-3635/5265 Website: http://www.moe.gov.tt/ Senator the Honourable Kevin C. Ramnarine Minister of Energy and Energy Affairs Head Office Levels 15 & 22-26, Energy Tower International Waterfront Centre 1 Wrightson Road, Port of Spain Tel: (868) 62-MOEEI (66334)/ 623-6708 Fax: (868) 625-0306 Email: info@energy.gov.tt Website: http://www.energy.gov.tt/

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Senator the Honourable Ganga Singh Minister of the Environment and Water Resources The Honourable Ramona Ramdial Minister in the Ministry of the Environment and Water Resources Level 20, Tower D International Waterfront Centre 1A Wrightson Road Port of Spain Tel: (868) 627-1163 Fax: (868) 665-5140 Senator the Honourable Larry Howai Minister of Finance and the Economy The Honourable Rudranath Indarsingh Minister in the Ministry of Finance and the Economy Level 18, Eric Williams Finance Building Independence Square, Port of Spain Tel: (868) 627-9695 Email: comm.finance@gov.tt Website: http://www.finance.gov.tt/ Senator the Honourable Devant Maharaj Minister of Food Production Senator the Honourable Jairam Seemungal Minister in the Ministry of Food Production St Clair Circle, St Clair Port of Spain Tel: (868) 622-1119 Fax: (868) 622-8202 Email: info@fplma.gov.tt Website: http://agriculture.gov.tt/ The Honourable Winston Dookeran Minister of Foreign Affairs Levels 10-14, Tower C International Waterfront Centre 1A Wrightson Road, Port of Spain Tel: (868) 623-6894/623-6549 Fax: (868) 623-5029 Email: website@foreign.gov.tt Website: http://www.foreign.gov.tt Senator the Honourable Marlene Coudray Minister of Gender, Youth and Child Development Level 21, Tower D International Waterfront Centre 1A Wrightson Road, Port of Spain Tel: (868) 627-1163, 625-4701 Fax: (868) 622-9451 The Honourable Dr Fuad Khan Minister of Health CHIC Building 63 Park Street, Port of Spain Tel: (868) 627-0010-7 Fax: (868) 623-2741/627-2129 Email: corpcomm@health.gov.tt, suggestions@health.gov.tt Website: http://www.health.gov.tt/ The Honourable Dr Roodal Moonilal Minister of Housing, Land and Marine Affairs NHA Building, 44-46 South Quay Port of Spain Tel: (868) 623-4663 Fax: (868) 625-2793 Website: http://www.mphe.gov.tt/

The Honourable Herbert Volney Minister of Justice Levels 19-21, Tower C International Waterfront Centre, 1 Wrightson Road, Port of Spain Tel: (868) 625-JUST (5878), 623-3470 Fax: (868) 623-5596 Website: www.moj.gov.tt The Honourable Errol Mc Leod Minister of Labour and Small and Micro-Enterprise Development Head Office, Level 5 & 6, Tower C International Waterfront Centre 1 Wrightson Road, Port of Spain Tel: (868) 625-8478 Fax: (868) 624-9126 Email: rplann@tstt.net.tt Website: http://www.labour.gov.tt/ The Honourable Prakash Ramadhar Minister of Legal Affairs 4th Floor, Registration House 72-74 South Quay, Port of Spain Tel: (868) 625-6366, 623-3503 Fax: (868) 625-9803 Email: info@legalaffairs.gov.tt Website: http://www.legalaffairs.gov.tt/ The Honourable Dr Surujrattan Rambachan Minister of Local Government Kent House, Long Circular Road Maraval, Port of Spain Tel: (868) 622-4713 Fax: (868) 622-4783 Email: localgovminister@gov.tt Website: http://www.localgov.gov.tt The Honourable Clifton De Coteau Minister of National Diversity and Social Integration Senator the Honourable Embau Moheni Minister in the Ministry of National Diversity and Social Integration c/o Ministry of Education 18 Alexandra Street St Clair, Port of Spain Tel: (868) 622-0620 Fax: (868) 628-4907 The Honourable Jack Warner Minister of National Security The Honourable Collin Partap Minister in the Ministry of National Security Temple Court 31-33 Abercromby Street Port of Spain Tel: (868) 623-1262 Fax: (868) 627-8648 Email: info@mns.gov.tt Website: http://www.nationalsecurity.gov.tt/ The Honourable Dr Glenn Ramadharsingh Minister of the People and Social Development The Honourable Vernella Alleyne-Toppin Minister in the Ministry of the People and Social Development CL Financial Building (CLICO) 39-43 St Vincent Street, Port of Spain Tel: (868) 623-2608/624-4420 Fax: (868) 625-6095 Website: http://mpsd.gov.tt

The Honourable Carolyn Seepersad-Bachan Minister of Public Administration Level 7 National Library Building Corner Hart and Abercromby Streets Port of Spain Tel: (868) 625-6724 (MPA4), 623-9081 Fax: (868) 624-4216 Email: communicationsdivision@mpa.gov.tt Website: http://www.mpa.gov.tt/ The Honourable Nazim Baksh Minister of Public Utilities 2 Elizabeth Street St Clair, Port of Spain Tel: (868) 628-9500 Fax: (868) 628-6067 Website: http://www.mpu.gov.tt/ The Honourable Dr Rupert Griffith Minister of Science and Technology Level 18, Tower C International Waterfront Centre 1A Wrightson Road, Port of Spain Tel: (868) 625-1380 Fax: (868) 627-5437 Email: communicationstte@gov.tt Website: http://www.stte.gov.tt/ The Honourable Anil Roberts Minister of Sport 12 Abercromby Street Port of Spain Tel: (868) 624-6162 Fax: (868) 623-5006 Website: http://www.msya.gov.tt/ Senator the Honourable Fazal Karim Minister of Tertiary Education & Skills Training Level 18, Tower C International Waterfront Centre 1A Wrightson Road, Port of Spain Tel: (868) 625-1380 Fax: (868) 627-5437 The Honourable Dr Delmon Baker Minister of Tobago Development Level 5, Nicholas Tower 63-65 Independence Square Port of Spain Tel: (868) 623-1933/5010 The Honourable Stephen Cadiz Minister of Tourism Levels 8 & 9, Tower C International Waterfront Centre 1A Wrightson Road, Port of Spain Tel: (868) 625-0963, 624-3151, Ext 223 Fax: (868) 624-6737 Email: mintourism@tourism.gov.tt, touresearch@tourism.gov.tt Website: http://www.tourism.gov.tt/

THE GOVERNMENT OF TRINIDAD AND TOBAGO

Senator the Honourable Dr Bhoendradatt Tewarie Minister of Planning and Sustainable Development Level 14, Eric Williams Finance Building Independence Square, Port of Spain Tel: (868) 623-3716, 627-9700 Fax: (868) 627-4195 Email: mpesrga@phe.gov.tt Website: http://pesrga.gov.tt/

Senator the Honourable Vasant Bharath Minister of Trade, Industry and Investment Minister in the Ministry of Finance and the Economy Level 17, Nicholas Tower 63-65 Independence Square Port of Spain Tel: (868) 623-3300 Fax: (868) 627-8488, 627-0002 Email: mti-info@gov.tt, info@tradeind.gov.tt Website: http://www.tradeind.gov.tt/ The Honourable Chandresh Sharma Minister of Transport Level 23, Tower D International Waterfront Centre 1A Wrightson Road, Port of Spain Tel: (868) 625-4701 Fax: (868) 623-8261 Website: http://www.mowt.gov.tt/ Senator the Honourable Emmanuel George Minister of Works and Infrastructure The Honourable Stacy Roopnarine Minister in the Ministry of Works and Infrastructure Level 6, Head Office Building Corner Richmond and London Streets Port of Spain Tel: (868) 625-2643, 627-9902 Fax: (868) 625-8070, 624-9927 Email: communications@mowt.gov.tt Website: http://www.mowt.gov.tt/

CONTACT

TEL. NOS:

Ambulance 811

The Honourable Rodger Samuel Minister in the Office of the Prime Minister Office of the Prime Minister Level 6, Nicholas Tower 63-65 Independence Square, Port of Spain Tel: (868) 627-8984, 623-1933/4 Fax: (868) 625-3833 Website: http://www.opm.gov.tt

Coast Guard:

Wade Mark Speaker of the House of Representatives Office of the Parliament Tower D, Levels G-7 International Waterfront Centre 1A Wrightson Road, Port of Spain Tel: (868) 624-7275 Fax: (868) 625-4672 Email: administration@ttparliament.org Website: http://www.ttparliament.org/

Fire 990

Ms Nela Khan Deputy Speaker of the House of Representatives Office of the Parliament Tower D, Level 2 International Waterfront Centre 1A Wrightson Road, Port of Spain Tel: (868) 624-7275 Fax: (868) 623-1432 Email: administration@ttparliament.org Website: http://www.ttparliament.org/

634-4440

800-TIPS Crime Stoppers 800-(8477) Disaster Response

Police/ Rapid Response

640-8905

999

The Office of Disaster Preparedness and Management (ODPM): Trinidad: 640-1285/8905/8653/6493 Tobago National Emergency Management Agency (TEMA): 660-7489

209

in Trinidad & Tobago Business 2012-2013

Abass-Lalla, Renée.............................111 Abdulah, Andrea ............................42 Ablack, Krish...................................... 152 Abraham, Nigel...................................86 Adams, Catherine..............................34 Adams, Eric A..................................... 44 Agarrat, Franklin............................... 158 Aguiton, William ............................67 Ahamad, Sharaz................................. 41 Ajodha, Kurt........................................ 20 Albada, Edward...................................54 Alexander, Lisa-Maria ......................42 Alexis-Matthew, June...................... 64 Alfonso, Mark.......................................81 Ali, Ansleem....................................... 60 Ali, Fazal...............................................63 Ali, Hashim.......................................... 48 Ali, Liaquat..........................................181 Ali, Mark.............................................109 Ali, Mark............................................. 176 Ali, Zamanath “Billy”........................181 Ali Bocas, Annessa..........................124 Ali Khan, Shazard...............................89 Ali-Rajack, Sheriba.............................79 Ali Shah, Liaquat...............................105 Alladin, Abigail..................................170 Alleyne, Hayden............................... 192 Alleyne, Ruby.......................................63 Alonzo, Carla ................................... 64 Alonzo, Michael................................ 162 Alves, Rosemary.................................30 Andrews, Natasha..............................111 Angeron, Ian......................................194 Antar, Farid..........................................36 Anthony, Gloria ...............................36 Antoine, Dylan....................................76 Arjoonsingh, Camilla.........................72 Arjune, Michele..................................89 Armstrong, Cynthia.........................186 Ashton, Richard..................................85 Awai, Gary............................................42 Ayoung, Stephen..............................143 Baboolal, Mukesh...............................23 Bachan, Mado.....................................79 Badree, Shiva..................................... 176 Baisden, Charles ..............................78 Baksh, Bhagmania V........................108 Baksh, Colin ....................................148

210

Baksh, Nazim........................................61 Balbirsingh, Valmiki......................... 156 Balgobin, Parveen..............................110 Baliram-Ramoutar, Judith............... 20 Balkissoon, Rakesh...........................168 Ballah-Tull, Lindi.................................30 Baptiste, Nigel M................................36 Baptiste Williams, Michelle........... 123 Basanta, Joel ................................... 172 Bason, Heidi.........................................38 Beckles, Bobby....................................89 Beckles, Clifford................................ 178 Beepath, Charlene..............................87 Beepath, Doon.................................... 84 Beepath-Ramjohn, Judy ............... 192 Belgrave, David................................. 129 Bernard, Frederick................................... ...........................173, Inside Back Cover Besson, Linda ................................... 179 Bharath, Vasant.................................... 8 Bholaisingh, Vishnu...........................42 Birch, Alicia........................................144 Bissessar, Brian.................................. 60 Bissoon, Ken...................................... 192 Blackman, Camille..............................72 Blue, Tom.............................................76 Boiselle, John.....................................140 Bolai, Roger........................................128 Bonterre, Bradley.............................. 152 Boochoon, Yvonne...........................168 Boodai, Navneet ..............................63 Boodhai, Krishna.................................42 Boodhu, Kenneth...............................181 Boodoosingh, Jonathan.....................53 Boodoosingh, Martin .......53, 89, 158 Borde, Christopher...........................194 Boswell-Inniss, Terence..................142 Birju, Dayanand.................................. 20 Broadbridge, Stephen..................... 203 Browne, Joel ......................................23 Burke, Peter..........................................78 Butcher, Pat........................................ 156 Butcher, Patricia..................................67 Caballero, Charmaine.......................36 Cadiz, Stephen.....................................61 Camacho, Douglas............................28, Campbell, Glen ................................194 Cardinez, Joy...................................... 40

Carew, Fabian....................................144 Carmichael, Carole .......................128 Carr, Ronald........................................ 48 Carrington, Lennox G......................108 Carrington, Pete................................108 Castillo, Jacqui...................................141 Chadee, Amarjit................................ 173 Chaitan, Avis...................................... 40 Champion, Michelle ........................168 Chan Chow, Ann..............................140 Chang, Byron.....................................130 Chapman, Sandra............................. 172 Charbonne, Robert.............................23 Charles, Esther...................................141 Charles, Jason...................................108 Charles, Lorna....................................141 Charles-Sylvester, Susan................. 20 Charran, Kenneth..............................181 Cheng Wing, Marc........................... 173 Chin, Mervyn J....................................55 Chinapoo, Ian...................................... 41 Chinnia-Ramadeen, Rosalind......... 20 Chong Ton, Maria............................ 173 Christopher, Sharon...........................30 Clarke, Aldwyn...................................116 Clarke, Byron D...................................34 Clarke, Kevin.......................................116 Clarke-De Freitas, Tricia..................116 Collins, Brian...................................... 126 Colthrust, Philip................................ 132 Crawford, Andrew............................ 175 Crichlow-Cockburn, Cherrie-Ann.141 Crichton, Raymond............................30 Cuffie, Gladston .............................. 40 Cummings, Learie ........................23 Cupid, Carl D...................................... 64 D’Oliveira, Claude Francisco.......... 20 D’Oliveira, David.............................. 126 Da Costa, Loraine.............................174 Da Costa-Vieira, Agna....................107 Da Silva, Michael...............................110 Dalip, Ria............................................. 172 Daniel, Jerome....................................89 Daniell, K. Michael............................ 44 Darwent, Nigel.....................................81 Dass, Kerryn.......................................86 Dass, Wayne...................................... 44 De Bique, Ermine..............................140 De Boehmler, Allan .........................114 De Boehmler, Rodney.......................114 De Freitas, Douglas ......................110 De Gannes, David...............................22 De Gannes, Martin............................38 De Silva, Mitchell................................38 De Souza, Ian R...................................36 Detje, Michael.....................................34 Dharamdass, Caimraj....................... 113 Dipchan, Molita................................168 Doldron, Richard............................... 123 Dookie, Alvin ...................................87

Dookie, Jean-Paul............................. 127 Dore, Ian.............................................168 Dowlath, Michael................................61 Driver, Thackwray............................ 179 Dulal-Whiteway, David ...................36 Duncan, Clint..................................... 192 Dwarika, Anjenney............................ 64 Earle, Rhonda...................................... 64 Edwards, Avril.....................................30 Edwards, David..................................181 Edwards, Joseph................................ 20 Edwards, Marcia ............................142 Edwards-Alleyne, E Joanne ........ 195 Ellis, Jerome....................................... 133 Espinet, Richard.................................28 Eyre, Mervyn..................................... 127 Fanovich, Sandra.............................. 175 Farah, Anthony D.............................144 Farfan, Anthony................................194 Ferreira, John G.................................142 Ferreira, William A...........................142 Florence, Gregor...............................168 Ford, Brent............................................28 Frankland, Steven..............................171 Frederick, Jennifer............................ 173 Frederick, Joanne .............................23 Furlonge, Colin ................................ 64 Gajadhar, Dylan ...............................109 Ganpat, Sunita ............................... 60 Ganteaume, Peter..............................28 Garcia, Christopher............................55 García-Brooks, Anna-María............36 Gatt, Gordon...................................... 138 Gibbons, Betty Ann ........................ 193 Gibson, Hugh..................................... 193 Gilbert, Subert................................... 173 Gill-Conlon, Trudy............................ 193 Gillette, Lindsay..................................78 Gittens, Peter..................................... 173 Glaisher, Dawn..................................186 Gobin-Seecharan, Desiree............. 177 Goddard, Ruthven............................. 20 Gomes, Garvin................................. 176 Gomes, Priya......................................171 Gonsalves, Emmanuel E.................. 64 Gonsalves, Lindsay.......................... 138 Gonsalves, Maria............................... 20 Gonzales, Ricardo............................. 193 Goolcharan, Dhanraj........................ 60 Gopaul, Karen.....................................141 Gopeesingh, Anyl Lloyd...................171 Gopie, Ryan......................................... 48 Gosein, Meghnath............................105 Gosine, Beena....................................186 Gosine, Deo........................................181 Gosine, Neil ........................................81 Gosine, Shubhash.............................186 Graham, Cathi-Li ........................... 175 Grant, Kyran .....................................43 Grant, Leon........................................ 193

Gray, Brendon......................................81 Gregoire, Gary...................................186 Griffith, Adlyne J............................... 138 Grosberg, Alison.................................55 Grosvenor, Vanessa........................142 Gruny, Alison..................................... 162 Guevara, Leslie....................................85 Guevara, Nicole................................194 Gurley-Mouttet, Aileen.................. 156 Hackett, David....................................34 Hadeed, Christian ......................... 138 Hadeed, Dominic ..................... 10, 180 Hadeed, Gerald.................................. 20 Halls, Michael......................................22 Hamid, Shiraz......................................42 Hamilton, Wade.................................73 Hardwicke, Nicholas....................... 203 Harford, Anthony.............................130 Harford, Helen ............................... 175 Hargreaves, Joycelyn..................... 203 Harripaul, Arjoon............................... 44 Harris, Astor........................................87 Harris, Kelvin..................................... 193 Harris, Stephen..................................116 Harris, Stephen...................................87 Harris, Willard P...............................144 Hart, Hayden .................................. 178 Hassanali, Karlene ........................170 Hassanali, Khalid ............................79 Hector, Carl..........................................78 Heeralal, Harjoon...............................30 Henderson, Anna.............................130 Henderson, Ian.................................. 129 Hennis, Brian..................................... 138 Henry, Sandra.................................... 193 Hepburn, Karrian................................38 Herai, Amos.........................................34 Herai, Lela Lily....................................181 Herbert, Giselle.................................142 Herbert, Ricky......................................22 Hermans, Evan.................................. 127 Hilaire, Sheila J...................................171 Hilton-Clarke, Walton.....................140 Hollingsworth, Linda ...................143 Homer, Cylma...................................180 Hosein, Aleem.....................................78 Hosein, Azam.................................... 152 Hosein, Imtiaz ................................108 Hosein, Kazim ................................ 152 Hosein, Sahid......................................181 Hospedales, Andrew.......................168 Hospedales, Harry...........................140 Howard, Hugh............................10, 177 Howe-Dopwell, Jennilynn ..............141 Howell, Derwin M..............................36 Hoyte, Merle Dr................................. 64 Huggins, Pat........................................ 84 Hutcheon, Roger................................ 40 Imamshah, Enid................................168 Inglefield, Peter...................................78

Irish, Nigel........................................... 84 Jack, Clarinda..................................... 64 Jacobs, Ko............................................76 Jacobsen, Max..................................128 Jagessar-Lutchman, Tracey............151 Jaggarnath, Sharlene ..................... 64 Jaggernauth, Rabindra..............12, 180 James, Belinda.....................................38 Jameson, Warren...............................24 Jardine, Mary.....................................186 Jardine, Rosemary............................ 173 Jardine, Stacy .................................174 Jenkins, Cynthia.................................. 41 Jodhan, Luigi......................................168 Jodhan, Shaun...................................168 John, Heidi..........................................124 Johnson, Jamie ..............................168 Jokhoo, Khemram..............................78 Jones, Haydn.......................................72 Jones, John...........................................72 Joseph, Andre..................................... 44 Joseph, Elphege................................. 60 Joseph, Kevin.......................................53 Joseph, Lisa-Ann ............................ 163 Joseph, Nicholas...............................174 Joseph, Nicole................................... 173 Joseph, Sheri...................................... 175 Julien, Jason........................................30 Jupiter, Andrew..................................72 Kangal, Daveannand..........................43 Kanhai, Derek.................................... 138 Kanhai, Neesha................................. 187 Kanhai, Relindor J............................. 187 Karim, Fazal..........................................61 Karim, Feyaz........................................22 Keil, Fabian...........................................38 Kenny, Ysaely....................................186 Kent, Iain.............................................. 48 Khan, Faziah.........................................38 Khan, Jamludin....................................79 Khan, Nazma .................................. 123 Khan, Rafeeza....................................143 Khan, Reshard.....................................78 Khan, Soraya........................................76 King-Newton, Patrice....................... 64 King, Ernest........................................ 177 Kipps, Eric............................................115 Knaggs, John......................................186 Knaggs, Sharon.................................186 Kondiah, Rasheed.............................. 60 Kondys, Thomas.................................76 Koylass, Naseem............................... 64 Kublalsingh, Hayden .....................148 Kumar, Catherine............................. 179 Lakhan, Rabindranath S.....................81 Le Blanc, Ashton............................... 195 Le Blanc, Judy ................................ 195 Le Hunte, Robert.................................36 Lee Loy, Angela.... 173, Inside Back Cover Legge, Gary........................................ 156

in Trinidad & Tobago Business 2012-2013

Lequay, Larry.......................................42 Lewis-Cockburn, Vilma.................. 193 Lewis, David...................................... 156 Lewis, Karlene .................................111 Lewis, Lyrine...................................... 193 Lewis, Mark........................................ 156 Lewis, Richard............................. 6, 156 Lewis, Robin.........................................30 Lewis, Ryan........................................ 156 Lewis, Shane...................................... 156 Lezama, Adrian...................................38 Lezama, Renato................................ 138 Lok Jack, Arthur..................................28 Lord-Lewis, Marleen..........................72 Lousaing, Alfred ..............................109 Lousaing, Marjorie...........................186 Low Foon, Glen .............................. 129 Low, Christian .................................143 Lucas, Colin........................................ 193 Lucky, Antonia ..................................81 Lutchman-Oliver, Ramdaye...........143 Lyman, Richelle...................................86 Lynch, Peggy E................................... 64 Mack, Jeffrey.......................................29 Mahabir, Joshey..................................22 Mahabir, Natalie............................... 187 Mahabir, Richard................................23 Mahabir-Singh, Mohan................... 173 Mahabirsingh, Ramona....................114 Mahadeo, Rena.................................. 64 Mahadeo, Rishi.................................. 20 Maharaj, Balkaran............................ 193 Maharaj, Gharish.............................. 156 Maharaj, Indar.....................................73 Maharaj, Kailash............................... 133 Maharaj, Krishendath........................34 Maharaj, Krishnarine....................... 129 Maharaj, Namdeo.............................114 Maharaj, Rajiv......................................53 Maharaj, Rudranand........................ 173 Maharaj, Rudranath...........................78 Maharaj, Seeram K..........................140 Maharajh, Vishwanath......................63 Maikhoo, Rachel .............................124 Maillard, Kristopher......................... 133 Maingot, Donna................................186 Maingot, Kristi...................................171 Manocha, Dipinder ........................115

Manocha, Shaun................................115 Manraj, Shiva.......................................30 Manzano, Jose...................................151 Mansano, Rayard.............................124 Marajh, Devindra...............................141 Marcelle, Petrica................................23 Marks, Carlisle................................... 20 Martin, John B.C..............................142 Martina, Steven.................................28 Martins, Terrence............................. 156 Matthew, Ramon ........................... 158 Maxwell, Kathleen ........................ 193 Maynard, Richard...............................43 Mc Sween, Ruben.............................140 McClean, Kevin.................................170 McKenzie, Allan I. Dr....................... 64 Melville, Kirk......................................109 Mendez, Shadeeka...........................174 Millette, Sherwyn.............................. 64 Minors, Nigel.......................................86 Missire, Meera...................................110 Mitchell, Selvonne............................104 Modeste, Anton............................... 176 Mohammed, Chamaylee..................53 Mohammed, Curtis...........................73 Mohammed, Derek.......................... 173 Mohammed, Gail................................87 Mohammed, Kenneth...................... 80 Mohammed, Nesha.........................168 Mohammed, Sherri..........................104 Mohan, Kenwin...................................89 Mohan, Nyla......................................174 Montserin, Adam.............................174 Mooleedhar, Devati...........................42 Morris, Jeanette..................................63 Morrison, Keston................................86 Morton, Gerard................................... 41 Motilal, Verneshia............................ 176 Mouttet, Charles A............................36 Mouttet, Victor B............................ 156 Mouttet Joseph Jo-Anne................174 Mowser, Robert................................ 138 Mukerji, Bis..........................................34 Mulraine, Akella...............................109 Murad Mohammed, Jim...................98 Muraldo, Allen.................................. 158 Murphy, Alan..................................... 123 Murray, Marlene.............................. 173

211

in Trinidad & Tobago Business 2012-2013

Mustapha-Scott, Natasha..............180 Nancoo, Keston..........................12, 179 Nandial, Dale D................................. 64 Narayansingh, Keith...........................81 Narayansingh, Patricia......................34 Narinesingh, Jason............................. 41 Nath, Larry...........................................30 Nelson-McConney, Susan..............141 Newton, Hayden................................ 20 Nicholas-Kneyseh, Michael T.......104 Nicholas-Kneyseh, Sean.................104 Nicholls, Matik....................................87 Noel, Christopher.............................148 Omar, Deryck ....................................111 Orr, Curtis........................................... 64 Packer, Roger...............................10, 179 Palmer, Mona....................................168 Paltoo, Vernon....................................72 Pantin, Averne................................... 192 Parabdeen, Vijay....Inside Back Cover Pariag, Narinejit................................148 Paterson, Michelle.............................111 Patrick, Stuart .................................170 Paul, Gillian Dr................................... 64 Paul, Hayden .....................................53 Pazos, Gayle .......................................38 Pereira, Michael................................ 178 Permuy, Frances ............................174 Persad, Andrew................................. 113 Persad, Ronah......................................111 Persad, Savon......................................38 Persad, Sherry Ann .......................... 44 Persad-Poliah, Niala..........................141 Phillip, Calvin ....................................53 Phillips, Atiba.....................................124 Phillips, Dixon..................................... 60 Pierre, Anthony ................................ 173 Pierre, Mervyn.....................................72 Pires, Natalie..................................... 176 Plaiter, Malcolm................................. 48 Poon, Roseline ................................194 Potts, Arthur C. Dr............................ 64 Pouchet, Lorraine............................ 203 Praim, Videsh .................................142 Quamina, Jacqueline H.C.................36 Quan, Johnny.......................................85 Quan, Richard......................................85 Quentrall-Thomas, Lara.................170

212

Questel, Quinten ........................... 133 Quinton, Nigel...................................104 Ragbir, Anand......................................73 Ragbir, Harold................................... 192 Ragbirsingh, Lincoln..........................181 Raggay, David.................................... 173 Raghunanan, Allan .................. 63, 64 Ragoonanan, Davis........................... 60 Ragoonath, Jerome ........................109 Rahaman, Philip..................................30 Rajkumar Singh, Sandra................... 113 Rajkumar, Hollick............................. 172 Rajnauth, William ..........................148 Ram, Arnold.........................................78 Ramai, Danday ................................109 Rambissoon, Ramnarine..................181 Ramdhanie, Rebecca.........................73 Ramdin, Rosemarie ........................ 40 Ramirez, Sean.................................... 173 Ramkissoon, Adrian.......................... 40 Ramkissoon, Dave............................148 Ramlal-Chirkoot, Lalita.................... 64 Ramlogan, Krishna...........................148 Ramnarine, Jalim.............................. 129 Ramnarine, Kevin................................. 8 Ramnarine, Ranjit................................81 Ramnath, Keith...................................79 Ramoutar, Krishendath.....................78 Ramoutar, Ravi .................................140 Rampaul, Errol.....................................111 Rampersad, Dominic .....................87 Rampersad, Kerry................................81 Rampersad-David, Elenor............... 60 Ramquar, Sylvester..........................140 Ramsaran, Alvin .............................124 Ramsubhag, Robert......................... 193 Rattansingh, Lennox .....................98 Reddock, Theodore............................111 Reid, Fenwick............................ 129, 130 Richards, Dawn................................. 178 Richards, Melanie............................. 178 Roberts, Kerryll.................................174 Robinson, Glenroy P. .......................151 Robinson, Joan M.............................151 Rodriguez, Debbie............................130 Rudden, Kyle...................................... 173 Ruiz, Don............................................ 158 Sabga, Andrew...........................10, 179

Sahadeo, Premchand........................ 20 Salazar, Joanne ...............................87 Salvatori-Collier, Anna.....................171 Samaroo, Ann Marie .....................168 Samlal, Kenneth...................................81 Sammy, Nigel......................................85 Sampson, Geneva.............................. 64 Samuel, Camille Dr........................... 64 Sandy, Christopher...........................30 Sandy, Neville.................................... 173 Sankar, Gilbert.....................................38 Sarabjit, Deonarine............................86 Saunders, Richard...................180, 186 Schnoor, Anya.....................................38 Scipio, Carla ......................................81 Scipio-Hosang, Michelle...................72 Scott, Jevorn......................................130 Scott, Lennox.......................................22 Sealy, Lennox Dr............................... 179 Sebarath, Mahadeo..........................38 Seecharan, Ramlakan.......................141 Seejoor, Anja ....................................110 Seeraj, Anthony.................................. 41 Seerattan, Ronnie............................ 176 Seow, Wendy......................................72 Seudat, Carlene ................................38 Seymour, Carl.................................... 129 Shah, Reaaz.......................................... 41 Sharma, Indu........................................76 Shim, Melissa....................................170 Sim, Bruce............................................34 Simmons-McDonald, Hazel.............61 Simon-Thompson, Nicole................76 Singh, Ganga......................................106 Singh, Joth Dr....................................106 Singh, Roopnarine Oumade.............36 Singh, Shivana.....................................23 Singh, Stephen A............................... 44 Singh, Taran........................................181 Singh, Toolsie..................................... 48 Slaytor, John...................................... 127 Smith, Dirk..........................................30 Smith, Hugh....................................... 127 Smith, Janice.......................................115 Smith, Jenifer.......................................55 Smith, Raymond.................................38 Sobion, Judith......................................30 Sobransingh, Glenn...........................110 Solomon, Daniel............................... 203 Solomon, Homer.................................22 Sookdar, Warren ....................30, 124 Sookdeo, Jean....................................168 Sookhai, Richie...................................181 Sooklal, Ryan..................................... 187 Sookoo, Suresh B................................34 Sosa, Watnel.......................................30 Soverall, Robert..................................38 Spiers, Stuart .................................186 St Clair, Anthony................................30 St. Hilaire, Ronald............................. 158

Subiah, Niegel.................................... 192 Sylvester, Meagan............................. 60 Sylvester, Neil..................................... 64 Syms, Jacqueline ............................124 Taitt, Shaun......................................... 48 Tarquini, Tracey................................174 Tavares, George...............................143 Taylor, Ernest Ashley .......... 192, 195 Taylor-Hanna, Andrea......................36 Teixeira, Gary..................................... 113 Telfer, Derek......................................194 Telfer, Kyle .......................................194 Tempro, Justin..................................109 Tewari, Ravi........................................28 Tewarie, Nirad ................................180 Tewarie-Singh, Shavindra..............128 Thom, Hassel ....................................12 Thomas, Dexter W..........................128 Thomas, Kelvin J............................... 163 Thomas, Neive..................................174 Thomas, Robert.................................116 Thomas-Long, Kendra......................141 Thompson, Dayne............................ 156 Thompson, Robert............................ 84 Thorne, Maria......................................73 Thronhill, Harriet...............................34 Tiah, Eugene........................................87 Ticklal, Dinesh...................................130 Tom Wing-Bailey, Susan..................23 Tull, Kendall ...................................124 Valley, Kurt.........................................30 Valverde, Gordon.............................. 48 Vasquez-Ferreira, Adriana.............142 Vieira, H. Anthony............................107 Vincent, Albert..................................140 Wall, Gillian.......................................169 Warner, Gervase............................... 84 Warner, Jack ......................................61 Watkins, L. Anthony........................174 Weekes, Tracey.................................141 Wharwood, Sean..............................168 White, Ann-Marina...........................66 Whiteman, Pauline........................... 60 Wiggins, Roger....................................86 Williams, Dwight ............................ 113 Williams, Steve...................................111 Wint, Alvin .........................................61 Wong Won, Wendy............................... ...........................173, Inside Back Cover Wong, Anthony.................................36 Wong, David................................12, 180 Woodhams, Christopher................ 138 Wooding, Camille............................ 177 Yip Chuck, Karen................................36 Yorke-Westcott, Jacqueline ....... 177 Young, Melanie.................................130 Young, Richard P...............................38

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