Conquest on success through reliability

BUILDING SUCCESS THROUGH RELIABILITY

Conquest Equipment breaks down the pillars of a reliable cleaning service – and why warehouse managers need the right products and service in a time of disruption and change.

Family owned and operated, Conquest has worked as a service provider for industrial cleaning equipment in warehouses, manufacturing facilities and the like for more than 40 years.

The business was born out of an identified gap in the market: seeing companies stuck waiting around for spare parts from overseas, not using the right equipment, or not knowing how to operate them most efficiently.

Conquest’s commitment to their tagline “behind you all the way” has worked to put a stop to that, producing what it says is the most flexible and supportive offering available on the market.

RELIABLE PRODUCTS

For Conquest, flexibility begins with equipment availability, and it works with five different supply partners across Europe and the United States.

Michael Mathews, Managing Director Conquest Equipment, says sourcing the right equipment for specific warehouse needs is essential,

Conquest has worked hard to attract the right people to support its customers.

but the reliability of that equipment is the cornerstone of industrial cleaning solutions.

With more warehouses pivoting to automation, the importance of reliable cleaning solutions remains constant.

“Cleanliness is incredibly important in automated warehouses,” he says. “The machines are sensitive to debris on the floor, which will slow them down or stop them altogether. A dusty environment interferes with sensors, leading to productivity downfalls.”

Traditionally, a warehouse floor would just require a dry-sweep, but the importance of automated machines running smoothly means more companies are requiring a scrub to eliminate debris and dust.

“That final level of cleanliness has lifted over the past five to ten years,” Michael adds. “We work closely with our supply partners in the development of technology and innovation to develop fit-forpurpose products for the Australian market. Our partners are also across international trends and

Michael Mathews, Managing Director of Conquest Equipment.

we have exclusive access to these technologies in the local market.”

The range of equipment can also be customised to suit specific environments or individual business needs.

“Accessories such as specialist scrubbing pads for different floor surfaces, added safety features, or different servicing support options to ensure that the machine continues to run smoothly is an added benefit to our offer,” he says.

RELIABLE PEOPLE

Conquest has worked hard to attract the right people to help support its growth. Michael says a focus of the last few years has been strengthening the company’s service network as it has expanded from Victoria to across the country.

“It’s critical to get the best service support near where our customers are,” he says. “The team has people with the skills from a technical point of view to solve problems

and be behind the customer. Without the knowledge, we wouldn’t be able to deliver on what we promise.

“Particularly with our product team we have longevity with years of service. Industry knowledge increases over a long period of time, which helps us understand our customers’ perspectives. We are a locally-based organisation and pride ourselves on understanding and adapting to the customer’s needs.”

RELIABLE SERVICE

In order to fully comprehend the required solution for a customer, Conquest goes to great lengths with its assessment process. Its Intelligent Solutions Program (ISP) is designed to find the best fit for its clients.

“When we have a new customer reach out to us, we start with a site evaluation to determine the exact requirements of the facility,” Michael says. “Every facility is unique and has different requirements. We go through a detailed process before we recommend what solution is right for them.”

ISP reaches far beyond an initial site review, with eight steps ensuring the right piece of equipment is delivered to the right customer. Demonstrations, operator training, after sales support and guaranteed service support all combine to bring reliability to life.

The strong team of technicians are ready to be despatched quickly to their clients in the case of an emergency breakdown. Conquest’s Zero Downtime Program means businesses can continue to meet WHS standards, with a same-day service bringing an experienced technician to Melbourne, Brisbane and Sydney locations. We work closely with our supply partners in the development of technology and innovation to develop fit-forpurpose products for the Australian market. Our partners are also across international trends and we have exclusive access to these technologies in the local market. ”

If the machine can’t be repaired on the same day, a temporary machine is delivered to the site the next day with the same or similar cleaning capability.

“We don’t expect the equipment to fail because we offer the highest quality with regular servicing and maintenance to avoid that,” Michael adds. “But inevitably there can be failures due to misuse or other incidents. That’s when having that backup fleet in place can get people operating again very quickly.”

Conquest can also quickly repair clients’ products. The company keeps a full range of spare parts here in Australia. Michael says this was a key offering they pursued after hearing from operators using other companies’ imported equipment that they had to wait weeks for spare parts.

“We understand that Australia is a long way from where the equipment is made,” says Michael. “Waiting for spare parts from overseas is not ideal for the customer. This is where we saw a need in Australia for a local supplier like us who could hold spare parts and have our own technical team to support the equipment.”

The recently launched ‘Conquest QR’ program takes customers to an easy-touse, web-based interface where they can navigate to the relevant request.

With high staff turnover in many organisations, Conquest QR expedites training.

“The QR codes have been amazingly received. We’re making resources available that would previously have been explained face-to-face. When a new operator comes on our web-based application has content that shows them how to use and maintain the equipment, safely and effectively.” ■

Conquest’s team of expert technicians are on hand to quickly assist customers in resolving any equipment issues.