MHD SUPPLY CHAIN
THE BIGGEST MOBILITY AND IOT TRENDS TO HIT AUSTRALIAN SUPPLY CHAINS MHD looks at why investing in mobile technology and IoT is the way forward for the industry and in doing so how to leverage the advantages of increased mobility.
Consumers want their purchases straight away and expect retailers and e-commerce businesses to provide better delivery options.
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ne of the world’s most trusted providers of mobility and IoT management solutions has grown its workforce in Australia by more than 50 per cent over the past 12 months. As mobility and the number of IoT endpoints within the retail sector continue to explode, due to increased consumer demand, SOTI expects to see more retailers needing to streamline the management of these devices. Michael Dyson, Managing Director Australia & New Zealand at SOTI tells MHD the biggest mobility and Iot trends that are set to hit Australian supply chains this year. 38 | MHD MAY 2020
How is Mobility and IoT making an increasing impact on the supply chain? Michael: A survey conducted by SOTI revealed that only one in five respondents claimed to have complete visibility into their business-critical mobility solutions, limiting their ability to quickly diagnose and fix issues. Across the supply chain, this can have an impact on dispatching, customer relationship management, asset management, mobile point of sale (mPOS) and warehouse management. For transportation and logistics companies, adopting a mobilefirst strategy can improve workforce performance efficiencies, increase sales, improve decision making speed and scale
and, ultimately, a company’s competitive advantage. Moreover, the research found that when mobility solutions fail, they have a big impact on workflows and contribute to sharp drops in productivity. With each incidence of failure, workers lose over a hundred minutes of productivity, which can cause a ripple effect throughout an organisation as others who depend on the outcome are impacted. What are your thoughts on emerging delivery methods? Michael: Immediacy is an increasingly crucial aspect of the shopping experience. Consumers want their
