In partnership with
InsideProcurement
Summer 2016
Rising to the challenge Smarter procurement in tough times Celebrating social value
A smooth journey
Smart by design
Integrated care
Projects given booster with prize funds
How Wythenshawe CHG secured a great deal on a new fleet
The contract that’s transforming Merlin’s independent living schemes
Do we need a fresh approach to procuring care services?
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Join us online:
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@PfH_News
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www.procurementforhousing.co.uk
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An Inside Look Foreword Page 3
Celebrating social value Page 4
Steve Malone and Steve Coffey on procurement’s key role in difficult times
Last years competition winners
Supporting lone workers Page 11
Materials gains Page 12 Aster gains substantial savings via PfH’s materials framework
The deal that’s protecting Greenfields Community Housing’s staff
Expert help Page 7 Procurement services can help to transform your business
Embedding telecare Page 13 Alyson Scurfield explains why we need a fresh approach to procuring care services
A helping hand in Scotland Page 8 How PfH Scotland is providing vital services to boost landlords’ capacity
PfH Live 2016 Page 18 A full guide to this year’s sessions and speakers
2016
Also in your issue of InsideProcurement 5 Driving a good deal
PfH’s knowledge and strong supplier relationships secure a new fleet for WCHG
6 Grand designs
Interior design is transforming Merlin Housing Society’s independent living schemes
9 In numbers
Putting frameworks in the picture
10 Meet the experts
PfH has further bolstered its team to offer Members a wider range of expertise
14 Frameworks and suppliers
A full list of our cost-saving frameworks
17 Sign up now!
How you can become a Member of PfH
Contact us info@procurementforhousing.co.uk www.procurementforhousing.co.uk 01925 282 398 @PfH_News PfH, 2 Olympic Way, Woolston Grange Avenue, Birchwood, Warrington, WA2 0YL
Rising to the challenge Last year everything changed for social landlords. Rent reductions of 1%, the extension of Right to Buy and a continued loss of grant funding mean that housing providers - already feeling the effects of welfare reform and economic uncertainty - find themselves in unchartered financial territory. Yet the sector must still meet the growing needs of tenants – intensified by a rapidly ageing UK population. Such a perfect storm of pressures means that landlords must radically re-think how they operate their businesses. In June, PfH Live will provide ideas, knowledge and practical advice to help housing providers rise to this significant challenge. Procurement is ideally placed to support social landlords in finding new ways to manage their organisations. Its unique vantage point across all business spend can provide invaluable commercial insight. The key is working out how to use this intelligence to boost revenues, promote innovation and cut costs for the long-term. Some of this goes back to basics. In the current financial environment, we know that making savings is a top priority and this year PfH Live will show social landlords how they can cut costs by making better use of frameworks to benefit from collaborative procurement.
Steve Malone, Managing Director, PfH @PfH_News
2016
Our speakers will also help landlords create extra value from a range of other business processes - from improving contract management and spend control to ensuring service charges are recovered, offsetting procurement risk and re-thinking the supply of care services. Our aim is to show providers how smart procurement really can play a central role in how they re-shape their housing businesses and rise to the maelstrom of current challenges. We have planned three days of procurement masterclass seminars and networking opportunities to help landlords do just that. We look forward to seeing you. Keep up to date: #PfHLive16
Steve Coffey, Chief Executive at Liverpool Mutual Homes & Chair of the PfH Advisory Group @LMHSteve
www.procurementforhousing.co.uk
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Celebrating social value PfH’s Social value awards took place last year celebrating the projects that are helping to create stronger communities. Last year our inaugural awards saw three social landlords share £10,000 of prize money donated by B&Q to support projects that demonstrate exceptional social value for their residents.
Winners: Thrive Homes for their project Herts Minds Network
Out of 57 entries from across the UK, 25 housing organisations made the shortlist and the winners were announced at an awards ceremony at iCon Environmental Innovation Centre near Daventry. A spokesperson for Automotive Leasing describes last year’s ceremony as:
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A good networking event which brought greater clarity to ‘social value’ and good examples of what is being achieved by public bodies looking beyond the price of each contract and understanding what collective benefit can be achieved for the local communities where the procurement is taking place”.
Winners: P rogress Housing Group
The winners • Hertfordshire-based Thrive Homes took the top prize of £5,000 for its joint entry with mental health organisation Herts Mind Network. The prize money will purchase much needed equipment for a social enterprise, Let’s Talk Grounds Maintenance, which provides grounds maintenance and gardening services within the community. The enterprise employs individuals who have faced barriers to work through experience of mental and/or emotional distress. • Progress Housing Group, which is based in Lancashire, received £3,000 for the Progress Futures project, which aims to break down barriers to employment by providing tailored training and support to tenants. • Shropshire Housing Group’s scheme to transform under-used green space into community gardens at hitefriars sheltered housing scheme in Ludlow scooped £2,000.
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Winners: Shropshire Housing Group
Case study:
Driving a good deal Market knowledge and strong relationships with suppliers helped PfH to secure Wythenshawe Community Housing Group an excellent deal on its new fleet. Willow Park Housing Trust and Parkway Green Housing Trust came together in 2013 to form Wythenshawe Community Housing Group (WCHG). The Group manages almost 14,000 homes in Wythenshawe, South Manchester and serves more than 20,000 residents.
PfH then carried out an evaluation process – taking into account a price rise from one manufacturer along the way – and fed back recommendations to WCHG. The contract was subsequently awarded to Automotive Leasing for the provision of a Vauxhall fleet.
The new organisation has built on the existing strengths of both companies and will enable the preservation of high quality community services and continued investment in the local area. Value for money is at the core of everything it does.
Mike Richmond said: “It was a very speedy process. I had lots of questions to ask about everything from environmental impact to MPG and the pros and cons of electric vehicles versus petrol and diesel. PfH was very responsive, based on their in-depth experience. They had the answers to all my questions at their fingertips, which made the process very efficient.”
Senior contract manager Mike Richmond was tasked with bringing together two vehicle fleets and coming up with an arrangement that would suit the Group going forward. There were numerous factors to take into consideration, from fuel economy to environmental concerns, contributing to the reduction of the Group’s carbon footprint and the need to reduce the fleet from 141 to 115 vehicles. But the whole task became a lot easier after Mike met with PfH’s top ranked supplier at PfH Live last year. Following the event he was given an overview of what PfH could offer through its vehicle fleet management services framework. Mike decided to go down the mini competition route and worked with PfH to define the specification and ensure the tender addressed areas such as accident management and quick response time for tyre replacements.
“It was my first experience of dealing with PfH on such a large contract. They held my hand and gave me guidance which resulted in a very competitive price that was cheaper than our previous contracts. The whole experience was very positive and I’d definitely use them again.” Collaboration was the key to a successful outcome, says PfH’s category buyer Jannine Wood.
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This was very much a joint effort between Wythenshawe Community Housing Group and PfH. We worked very closely on developing the contract. The strong partnership between PfH and Automotive Leasing also enabled us to offer very competitive rental solutions to our customers like WCHG.”
If you would like to find out how PfH can support your procurement function, contact us on 01925 282 398, email info@procurementforhousing.co.uk or visit www.procurementforhousing.co.uk
www.procurementforhousing.co.uk
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Case study:
Grand designs
Merlin is transforming its independent living schemes with a helping hand from an interiors supplier on PfH’s furniture framework. When Merlin set about the renovation of its independent living schemes it wanted to create a modern, aspirational feel. That meant involving an interior designer from the outset and so the housing association, based in Chipping Sodbury, near Bristol, looked to PfH’s furniture framework to choose a supplier. Merlin needed a partner with specialist knowledge and experience to provide a full interior design package, from developing the design concept through to the installation of furniture and furnishings. In short, a partner who could play a key role in the entire process. It selected the top ranked furniture supplier, Buckingham Interiors (part of FRC Group). By going through the framework, Merlin could progress its three-year renovation programme across 51 schemes safe in the knowledge that prices, products and service had been ranked as the best in the country as part of a tender process compliant with EU procurement directives. Buckingham Interiors also secured Merlin a 5% price reduction which has already saved it £7,500 over the seven schemes currently underway.
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Buckingham Interiors supplies and installs furniture, soft furnishings and accessories to areas including communal living areas, games rooms and bedrooms. The firm’s entire furniture range has been designed specifically for older people and complies with all relevant regulations and the interior design carefully considers the challenges faced by people with a range of needs. But it has been the company’s comprehensive and thoughtful consultation with residents and staff that’s been key to the scheme’s success to date. Representatives from Merlin visited Buckingham Interiors’ headquarters to view the furniture range, fabric and wood samples, decorating and floor coverings. After visits to selected schemes, a bespoke Merlin Housing Society furniture range was then created along with six mood boards to be used across the scheme. Buckingham Interiors created an overall luxury design standard while providing flexibility for each scheme to select its own style. Resident consultation events at individual schemes have given residents the opportunity to play a full role in the redevelopment of their home. They have the opportunity to select the mood board for their scheme and the furniture and furnishings they prefer to complete it.
Buckingham Interiors then develops a full specification for the whole interior design along with a full quote, including a free project management service to oversee the delivery and installation – and a full aftercare package. The end result is a full turnkey service that minimises disruption and meets the changing aspirations of the older generation with design that encourages social interaction and combats isolation. Niva Pandya, project modernisation officer for Merlin Housing Society, said: “Working with Buckingham Interiors through the PfH framework gave us the confidence and security we needed for such an important partner in the renovation of our schemes. “We are delighted with the finished look in the completed schemes. The residents are happy with the new styles and we are looking forward to working together with Buckingham Interiors in the future.” If you would like to find out how PfH can support your procurement function, contact us on 01925 282 398, email info@procurementforhousing.co.uk or visit www.procurementforhousing.co.uk
Expert help where you need it most If you think PfH is all about frameworks, think again. Rob Peck gives you the lowdown on how our procurement services team is helping landlords transform their businesses. Housing associations continue to face tough financial challenges. Through smarter procurement they can put their businesses on a firmer footing, significantly improving their tenant services.
SPEND ANALYSIS Understanding organisational spending is crucial when identifying opportunities for improvement. Despite this, many organisations do not have the accuracy of data or manpower to undertake this.
Yet lack of resource and access to data are two key barriers to achieving this goal. That’s where PfH’s procurement services team comes in…
At PfH we remove the burden and empower customers with insight and strategic recommendations, underpinning future success.
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I approached PfH to run a compliant tender process to appoint external and internal auditors. They managed the whole process from responding to clarification requests and price scoring to managing the stand still process and assisting with final contract documentation.” “The whole process was carried out by PfH in a timely manner with appointed suppliers driving VfM savings of around 25% against latest received charges. PfH staff took time to understand the requirements of GUHG, and have delivered a result which is most beneficial.”
Richard Pearce, Procurement and Insurance Manager at Grand Union Housing Group
The real value of spend analysis comes from interrogating datasets. After we cleanse and classify your data our team will perform a detailed analysis, creating a spending report tailored around your business.
PROCUREMENT HEALTH CHECKS Working with nearly 900 social landlords has enabled PfH to build an in-depth understanding of what best practice procurement looks like. We use this to examine where housing organisations are up to on key areas such as supplier management, purchasing processes and performance measurement. Our procurement capability assessment model reviews an organisation’s procurement activity and plots its current position. Through stakeholder interviews and a structured review of documentation and systems we highlight opportunities for improvement.
TENDER SUPPORT Hundreds of housing associations already use this area of PfH’s procurement services. It enables you to access tried and tested methods for delivering value-added compliant tender exercises and tap into PfH’s wide range of category expertise. From stakeholder and resident consultation to contract award, PfH is vastly experienced in facilitating every step of the tender process across a range of category areas. For organisations that are under-resourced, tender exercises can be overwhelming and time-consuming. In many cases our team becomes an extension of your procurement department, freeing up staff to focus on other activities.
This report assesses a broad range of factors, identifying opportunities for improvement and concluding with strategic recommendations, directing your future procurement roadmap.
Many landlords just don’t have the capacity or expertise to carry out a comprehensive exercise themselves. PfH’s health checks provide an independent perspective backed up by expertise drawn from over ten years’ of experience.
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Spend analysis analysing your spend data to provide recommendations for tangible efficiency gains
Procurement health checks full analysis of your procurement performance and how to improve it
Tender support looking after every step of the tender process
Support is tailored according to each landlord’s needs, from light touch on specific elements to full involvement at every step.
Rob Peck is director of procurement services at PfH. For more information on PfH’s procurement services, contact PfH on 01925 282 398 or email us info@procurementforhousing.co.uk or visit www.procurementforhousing.co.uk/what-we-do/procurement-services/ www.procurementforhousing.co.uk
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A helping hand in times of change
PfH Scotland is working with landlords to help them adjust to the new regulatory landscape in Scotland and ensure procurement drives efficiency and added value. This year has been one of unprecedented change for procurement professionals working in Scotland’s social housing sector. The Procurement Reform (Scotland) Act and three new EU procurement directives came into force in April. These new laws bring major changes, altering the way that public sector organisations such as housing associations should think about their work. One such change is a sustainable procurement duty which requires landlords to show how their purchasing is improving the economic, social and environmental wellbeing of their area. In addition, if their combined contracts total £5m or more, a Scottish housing association or co-operative must prepare a procurement strategy that’s reviewed annually and outlines, for example, how its spending will contribute to the ‘achievement of its purposes’. Together with a much stricter regime led by the Scottish Housing Regulator – and a stronger focus on value for money – these changes have created a significantly different operating environment and a steep learning curve for many social landlords. Collectively, the social housing sector in Scotland procures around £600m of goods and services every year. But it is made up of a diverse range of organisations, from large city-based housing associations to rural landlords, many of which have fewer than 500 properties. Outside of the major conurbations, a typical housing association or housing co-operative will manage 1,800 homes and have a turnover of £5.5m.
Their procurement spend is often broken up into small contracts across a range of local SMEs and purchasing is, in some cases, the responsibility of one person. Capacity is therefore a major issue. Glasgow-based PfH Scotland, whose Members collectively manage more than 40% of the social housing stock in Scotland, has been working with landlords to raise awareness of the changes and help equip them with the skills and knowledge needed to implement these new regulations. For example, PfH Scotland’s dedicated team of experts have carried out a number of health-checks and financial analysis for registered providers. It’s not just about adjusting to the new regulatory landscape but enabling landlords to continue supporting their tenants via high quality services and to achieve the maximum value from their procurement spend. While PfH Scotland offers a broad range of procurement services – including consultancy, market intelligence and digital solutions, frameworks remain a key way to help housing organisations reduce costs. For example, Hanover (Scotland) Housing Association recently used the ambient and chilled food agreement and saved 24% on its annual food costs. PfH Scotland’s services have been developed via consultation across the membership to ensure they reflect the needs of landlords in Scotland. That includes a number of Scotland-specific frameworks covering everything from building materials to aids and adaptations to renewables.
@PfHScotland Find out how PfH Scotland can support your organisation. Call 0845 864 5288 or email us at info@pfhscotland.co.uk or visit www.pfhscotland.co.uk
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PfH is a full service provider PfH’s frameworks are aligned to offer a full service procurement solution with flexible working arrangements to ensure best fit. Members benefit from PfH’s extensive experience and resource to support social landlord’s existing procurement functions. Let’s work together.
info@procurementforhousing.co.uk www.procurementforhousing.co.uk 01925 282 398 @PfH_News www.procurementforhousing.co.uk
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Fresh talent PfH’s dedicated team is on hand to share expertise, provide advice and deal with Members’ day-to-day needs. Here we profile some of our newest colleagues.
Ian Marsh Account Manager for the South West Ian joined PfH in 2016 having previously been area manager with Learndirect where he built a portfolio of over 300 companies with a monthly turnover of £35,000. Ian spends much of his time meeting Members across the South West, addressing their procurement needs and helping them achieve key goals.
George Pouncey Procurement Specialist George joined PfH in 2016 and looks after a number of framework agreements including telecoms, lone worker solutions and print, photocopiers & MFDs. Responsibilities include conducting framework tenders, dealing with supplier queries, contract management and implementing all benchmarking activity. Previously, he’s worked in a variety of finance, sales and retail roles.
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Ross Green Account Manager Ross spent five years in business development and marketing before joining PfH. His experience of working across different industries gives him a clear understanding of Members’ needs and challenges. Based in PfH’s Warrington office, Ross is in contact with Members on a daily basis, ensuring they are aware and have understanding of the benefits of PfH frameworks and offerings.
Andy Peck Interim Sales Manager Andy joined PfH in 2013 and was recently appointed as interim sales manager, looking after a busy team of five account managers. His team is the first port of call for PfH Members and together they work with housing associations on a cross section of frameworks and procurement services. Andy meets regularly with suppliers and supports Members with their requirements, sharing procurement best practice and quickly resolving any issues.
Jack Warbuton Category Buyer Jack began his procurement career in the manufacturing sector at Rotex Europe, tasked with improving the efficiency and reliability of the supply chain. As PfH’s category buyer for the office supplies, workwear, food and appliances frameworks he deals with supplier queries, conducts benchmarking and manages contracts to ensure suppliers deliver on all targets.
Andrew Carlin Commercial Director Andrew is a familiar face to PfH stakeholders and members. He joined PfH as Commercial Director in 2013 and has 20 years of experience working in the social housing sector. Andrew leads PfH’s account management function and is responsible for developing all commercial services.
Case study:
Safe and sound
Procurement Clubs
Greenfields Community Housing, based in the Braintree District in Essex, wants to ensure the safety of all its staff. Like many landlords, the nature of Greenfields Community Housing’s responsibilities requires lone working for some of its frontline staff; and it has found that PfH’s lone worker protection framework offers reassurance, support and help towards keeping them safe. The nature of lone working exposes staff to greater risks, so the housing association decided it wanted to enhance the protection it could offer by upgrading its existing lone worker device solution. After a carrying out a comprehensive trial and testing programme, Greenfields entered into a direct call-off contract with Alertcom – the first ranked supplier on PfH’s lone worker protection framework. Since then a new service has been rolled out using state-of-the-art technology based around the Alertcom Online management portal. It ensures Greenfield has real-time usage information, escalation management and device-sharing facilities at the click of a button. The BS8484 compliant service guarantees the highest level of emergency response for £5.95 per device, per month, with no hidden costs. Staff are equipped with discrete and reliable devices, backed up by a secure online management portal, which ensures a smooth implementation and easy to manage solution. Becky Tyrell, Human Resources Co-ordinator at Greenfields, says the reliability and connectivity of the devices was fundamental in the decision to award the contract to Alertcom: “The whole implementation process with Alertcom has been simple and straightforward,” she explains. “We were very impressed with the devices during our trial and feel confident that this product will support our lone workers in a variety of locations.” Elaine Wood, Customer Service Manager at Alertcom, adds: “Alertcom is proud to have been appointed by Greenfields to help towards protecting their staff. We are delighted to be working closely with PfH and a growing number of their Members. “We have received some fantastic feedback and some interesting ideas on how we can enhance protection services further. Developments are ongoing to bring these ideas to reality.” If you would like to find out more about our Lone Worker support or how PfH can support your procurement function, contact us on 01925 282 398, email info@procurementforhousing.co.uk or visit www.procurementforhousing.co.uk
Autumn 2016 Procurement Clubs North Club
9 November
Leeds
Midlands Club
15 November
Coventry
South Club
16 November
London
Attendance is by invitation and booking only. Please contact Rachel Collings on 07834 732 246 or email rachel.collings@housemark.co.uk to join. Procurement is one of the key priorities in the social housing world right now, with long-term value and sustainable efficiencies being key drivers alongside continued commitment to high quality services. If you are a procurement professional interested in a lively and engaging way to keep up to speed with all things social sector buying, learning from your peers on differing approaches, and challenging the norm to seek better solutions – join our Club! The HouseMark/PfH Procurement Clubs provide a great way to get together with like-minded people to seek out ways to drive service improvement. They are held twice a year with sessions across England. Share insight with your peers through discussion and workshops on a range of high priority issues (as chosen by you) and receive an exciting and informative bi-annual legal update from renowned procurement specialist law firm Anthony Collins Solicitors. There is also an online Club website where you can engage with fellow club members and pick up some of the latest procurement news – it’s all part of being a Procurement Club member! And don’t forget the Procurement Club is holding a special event at PfH Live this year on Thursday 30 June, 10am – 12pm, where you can discuss and debate a number of key procurement themes, consider solutions and help shape the future of HouseMark and PfH to best support the sector. Book your free place now via the PfH Live booking system www.cihhousing.com/pfh-live Don’t miss out - find out more by contacting Rachel Collings on 07834 732 246 or email rachel.collings@housemark.co.uk
Don’t forget
HouseMark members receive Procurement Club Membership free of charge! They can also join PfH at no cost. Talk about value!
www.procurementforhousing.co.uk
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Case study:
Materials gains
One of our newest Members is reaping the benefits of the latest materials framework and PfH’s expertise in contract management. Ethical developer and landlord Aster Group only became a Member of PfH last year and has already secured significant savings. Over the last 12 months it has used the materials framework to good effect and is discovering the benefits of utilising PfH’s contract management service. Soon after joining, the Group, which owns and manages more than 28,000 homes across the south of England, requested a pricing exercise between suppliers on the framework. After the benchmarking took place, PfH set up interviews with potential suppliers to enable Aster to gain an understanding of their services.
At the end of the six-month period, PfH recommended Aster conduct a mini competition for the work streams under the materials framework. PfH assisted in creating the documents for the mini competition and then managed the process in partnership with Aster, including interviews with suppliers. The award of contracts will give Aster the opportunity to potentially make an average cost saving of 21.8% against their top 200 products across six lots. To support Aster’s CSR commitments, part of the deal included an arrangement, at Aster’s request, to involve a small independent business working alongside the main supplier to provide gas servicing.
Aster then awarded six-month contracts to a number of suppliers by direct call off in August 2015, covering a range of areas such as plumbing and heating, building materials and aids and adaptations.
“This is something suppliers would resist doing, but due to the relationships we hold with the suppliers it was possible to come to an agreement,” explains Andrew Carlin, PfH’s commercial director. “This shows that the suppliers are committed to PfH by supporting our Members’ requirements.”
During those six months PfH hired a project manager to work within Aster to help with the contract management and provide additional support from its head office in Warrington. This included conducting core price lists, monthly reports and meeting with the suppliers on a monthly basis at Aster.
As is crucial for effective contract management and smooth operations; since the awards were made, monthly contract management meetings take place with accompanying reports being produced.
In order to identify the buying habits of the Group and to ascertain whether they were receiving value for money during this first phase, PfH generated monthly reports on the purchasing habits of Aster through the supply chain – thus enabling a series of recommendations to be proposed on where improvements could be made.
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“When we looked at the market, PfH’s offering was the most attractive option available. It’s not just the framework, but also their team of buyers, the history and experience they have, and the amount of members on the framework, bringing that extra buying power.” Nicola Holman, Commercial Project Manager at Aster
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We have also been able to bring some of our independent suppliers in through the National Merchant Buying Society Ltd (NMBS) option to bid for the mini competition. This opens up opportunities and expands the competition as a lot of the smaller companies get pushed out when there are national companies involved. This avenue has worked well for us and has seen a very refreshing change.”
Nicola Holman, Commercial Project Manager at Aster
Embedding telecare in housing’s front line Landlords must rethink how they procure care services to cope with our rapidly ageing population. It’s been a year since the UK’s care system underwent its biggest shake-up for 60 years. In April last year the first phase of reforms introduced by the Care Act 2014 came into effect. At the heart of these reforms is a duty on councils around prevention. They must provide services that delay people’s needs for formal care. Preventing health deterioration and promoting independence is fast becoming a priority for social landlords too. They recognise their part in supporting vulnerable tenants to live safely in their own homes, postponing premature hospital or residential care admissions. In fact, the Care Act provides social landlords with a perfect opportunity to show how they can help local authority care commissioners meet their prevention responsibilities. Housing associations already deliver a range of home-based interventions to do just this. One tool being used more frequently is technology enabled care. Examples include wrist sensors worn by frail residents that detect a fall and automatically report it to a 24-hour support centre. Or a monitoring device that identifies a flood if a tap is left on. The problem is that most housing organisations bolt this type of technology on to existing care. For instance, monitoring devices might be used by support staff in an extra-care retirement block. This is fine, but with social housing budgets reducing and our older population increasing, the sector needs to develop a much more cost-effective, integrated approach to care prevention. One way is to embed care and health thinking into front line roles. What would this look like? Take a gas engineer’s routine visit. He finds a tenant’s boiler is broken. Rather than just fixing it, he flags up that the 80-year-old tenant
hadn’t reported it. Data goes into a central system and an amber alert is issued when the income team report the same tenant hasn’t paid her rent. A red alert is triggered when a neighbourhood officer reports that her bins haven’t been put out for collection. Each officer is thinking beyond their daily role and connecting up front-line contact. An automated system like this that identifies a resident’s deteriorating health doesn’t just benefit NHS and social care budgets, it helps housing officers achieve their targets around reducing neighbourhood waste or cutting rent arrears. Unfortunately, the fragmented way that telecare is currently procured in the social housing sector means that this vision of a joined up, integrated approach is far from becoming an affordable reality. Most landlords buy products separately, direct from suppliers and rarely through frameworks. Contracts are often low volume and can be awarded with little competition. Social housing procurement teams have an important role to play in shaping new care models by developing tailored specifications, maturing and co-ordinating the supply chain, driving down price points and ensuring contracts deliver on ambitious targets. National Audit Office figures show that the number of people in need, particularly those over 64, is rising. Yet local authorities and social landlords face continued budget cuts. One way to cope is through a major culture shift in the front-line, completely re-thinking how care should be provided and by who. Alyson Scurfield is Chief Executive of the TSA. She will be leading a debate on commissioning social care at PfH Live on 28 June.
For more information on PfH’s Telecare, Telehealth & Associated Products and Services framework visit www.procurementforhousing.co.uk, call 01925 282 383 or email mmccue@procurementforhousing.co.uk If you would like to find out how PfH can support your procurement function, contact us on 01925 282 398, email info@procurementforhousing.co.uk or visit www.procurementforhousing.co.uk
www.procurementforhousing.co.uk
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Our frameworks and suppliers Delivering your service Decorating Vouchers
Japanese Knotweed and other Invasive Weeds
B&Q
Country Grounds Maintenance
Facilities Management Soft Services
Japanese Knotweed Control Japanese Knotweed Specialists
Chequers Contract Services Kingcombe Aquacare Ecocleen Services PBA Solutions Hi Spec Facilities Services Plc Phlorum Orbis Kitchens Pinnacle Housing
Edmundson Electrical Grafton Merchanting GB Impey Showers Jewson/Grahams National Merchant Buying Society Powred Heating Components Prism UK Medical Plumbing Trade Supplies Rexel Group UK
Rentokil initial UK
CLC Contractors
Superclean Services Wothorpe
Forrest
Wettons Cleaning Services
Jackson Jackson & Sons
Stannah Stairlifts Wolseley YESSS Electrical
Keepmoat Regeneration
Flooring
Paint Magnet
Crown Flooring Moores Furniture Group Designer Contracts Richmond Cabinet Company Gas Servicing and Multi-Fuel Maintenance and Installation Aaron Services Housing Maintenance Solutions K&T Heating
Rixonway Kitchens
Sure Maintenance Warmer Energy
www.procurementforhousing.co.uk
PPG Architectural Coatings
Renewables and Energy Efficiency Works and Associated Consultancy Services
Materials and Associated Managed Services
Anglian Building Products
B&Q/Trade Point Ceramic Tile Distributors City Electrical Factors Contour Showers
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ICI Paints AkzoNobel
The Symphony Group
AKW
Liberty Gas Group
Crown Paints
Campbell & Kennedy Cenergist Encraft Forrest Golden Gates
Running your business Ambient and Chilled Food
Legal Services
Keepmoat Regeneration
Bidvest Food Service
Anthony Collins
Rothwell Plumbing Services
Brakes
Brabners
SolarKing
H.N. Nuttall
Pennington Manches
VolkerLaser
Mark Clegg & Company
Stephensons Solicitors
Residential Furniture and Associated Products
Care and Support Recruitment Services
Walker Morris
Furniture Resource Centre
BS Social Care
PeelMount
Caritas Recruitment
Pineapple
CRG Social Care
Shackletons
Dean Healthcare
Whitaker Services
Evro Recruitment
Void Property Management
Keystone Employment Group
Joju Solar
Morgan Hunt VPS Randstad Care
Weightmans
Lone Worker Protection Services
AVR trading as National Monitoring Guardian24 NNTC Orbis Suzy Lamplugh Trust Office Supplies
Windows and Doors Supply, Delivery and Installation
Reed Specialist Recruitment
A&B Glass Company T/A Asset Fineline
Search Consultancy
A Connolly
Service Care Solutions
Print Management, Photocopiers and Associated Services
Anglian Building Products
Starting Point
Altodigital
Esh Construction
Swanstaff Recruitment
Arena Group
Housing Maintenance Solutions
Commercial and Domestic Appliances
CDP
Joedan Nova Group Sovereign Group
Office Depot
InnerWorkings Avinity M2 JLA Resource Print Solutions Electronic Payment Services
Wrekin Windows allpay PayPoint
www.procurementforhousing.co.uk
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Our frameworks and suppliers Recruitment Services
Telecommunications
Adecco UK & Ireland
Britannic Technologies
Rygor
Blue Arrow
Daisy Communications
Toyota
Brook Street (UK)
Gamma Network Solutions
Vauxhall (General Motors)
Carbon60
Social Telecoms
Workwear, PPE and Janitorial
Eden Brown Synergy
Vehicle Fleet Management Services
Renault Trucks
Bunzl Greenham GEM Partnership Automotive Leasing
EuroSafe
Bott
Joseph Gleave & Son
Days Contract Hire
Nationwide Hygiene Supplies
Lex Autolease
Office Depot
Masternaut
PWS
Hays Specialist Recruitment ManpowerGroup Morgan Hunt Randstad Reed Specialist Recruitment Shell Service Care Solutions Venson Automotive Solutions Step Ahead Employment Vehicle Purchasing
Powering your organisation Energy Procurement and Supply
Telecare and Telehealth Citroen Appello Euro Commercials Close Circuit Security Ford Medtronic Isuzu MSD Lookers Tunstall Healthcare UK Man, Truck & Bus Wealden and Eastbourne (Wellbeing) Peugeot Renault
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www.procurementforhousing.co.uk
British Gas Corona Gazprom Energy Npower Opus Energy SmartestEnergy SSE Total
Become a Member We have worked with many organisations to improve their procurement performance. Our focus is on the potential of your business and where our experience can add value. Procurement isn’t just about cost, it’s about safeguarding your business and mitigating risk for the long term so that you can focus on what matters most. Join us today. Simply download a Membership form from our website or contact a member of staff for further details.
info@procurementforhousing.co.uk www.procurementforhousing.co.uk 01925 282 398 @PfH_News
www.procurementforhousing.co.uk
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Rising to the challenge through world class procurement 2016
28th – 30th June 2016 Manchester Central
Welcome from Steve Coffey PfH is dedicated to supporting the housing sector to achieve its strategic objectives and provides quality services to help drive savings and value for money. PfH is a full service procurement provider giving Members access to an extensive range of procurement expertise, industry-leading and regulatory-compliant suppliers, technical knowledge, market data and leading edge technology. We support our Members in rising to the comprehensive challenges they face in increasingly demanding times. PfH Live 2016 will bring together procurement experts, business leaders and sector professionals to explore the challenges, share best practice and offer solutions and tools to help them overcome these issues and to succeed. The event will again be co-located with the CIH Housing Conference and Exhibition and will include three days of procurement masterclass seminars, access to a wide range of exhibitors as well as invaluable networking opportunities. The focus of this year’s seminar programme will be procurement’s role in positively impacting your business performance. Topics include delivering value for money, commissioning social care, spend control and management across the organisation, managing multiple and potentially conflicting demands and using contract management to effect strategic commercial change. The PfH Live 2016 Exhibition will showcase an extensive range of products and services within our procurement portfolio as well as giving you direct access to the wide variety of sectors and suppliers. We look forward to seeing you in June.
Steve Coffey, Chief Executive at Liverpool Mutual Homes & Chair of the PfH Advisory Group
Alyson Scurfield CEO at TSA Alyson is a proven entrepreneurial, visionary leader of service transformation, service delivery and business development in Telecare, Telehealth, Support and Care, Customer Service and Housing Management. Her career within Telecare commenced in 2002, she has held both operational and strategic positions within the Telecare Industry and is currently the Chief Executive for the Telecare Services Association (TSA). Alyson has led strategic development, implementation and risk management of the Association’s aspirational vision to grow the Industry at scale and enable the improvement of individual lives through technology. Alyson is passionate about demonstrating how the use of technology enabled services can support health, housing and social care to simultaneously achieve local outcomes for the sector and individual outcomes for service users and their families and carers. Alyson is playing a key role in driving transformational programmes, especially in Wales, to achieve integration of health, housing and social care, such as the on-going development of a whole-system, whole-concept for prevention approach and the National Technology Enabled Care Services Programme.
Dr Jo Meehan
Andrew Millross
Senior Lecturer in Strategic Purchasing at University of Liverpool Management School
Partner at Anthony Collins Solicitors
Prior to her academic career, Jo had an 11-year career in procurement for ICI. Jo is now a Senior Lecturer in strategic purchasing at the University of Liverpool’s Management School. Jo’s work is extensively published in leading academic journals and in the professional press where she is a recognised Thought Leader in procurement, working with CIPS, Procurement Leaders, Procurement for Housing, HouseMark, and the Institute of Supply Management. Jo is the Associate Editor of the leading academic publication the Journal of Purchasing and Supply Management. Jo has collaborated with numerous organisations, applying her research to impact commercial development for organisations across public, private and third sectors. Jo is a regular speaker at purchasing conferences across the globe and at events in the UK’s social housing sector. Her PhD developed a new framework for understanding power in buyer-seller relationships. Her current research centres on power, value, social housing networks, sustainable procurement, collaborative public procurement and procurement maturity.
Andrew leads our procurement and (non-contentious) construction work, specialising in procuring large maintenance, improvement and development projects (including ICT). He has extensive experience of PFI/PPP projects, joint ventures, multi-party regeneration and urban renewal projects, often with a compulsory purchase element. Before joining the firm, Andrew spent seven years in-house in local government. His team undertakes a varied procurement workload, including joint ventures, construction, maintenance and refurbishment contracts and development and regeneration projects. Regular clients include housing associations, arm’s length management organisations, local authorities and contractors to them nationwide. Chambers UK recently listed Andrew as demonstrating an “exceptionally thorough understanding of procurement law.” His clients include Bedfordshire Pilgrims Housing Association and Stockton Borough Council.
Louise Hebborn Partner at Stephensons Louise has extensive experience of advising housing associations and local authorities on housing matters including seeking anti-social behaviour injunctions, possession orders, and disrepair issues. Louise is the relationship manager for a number of our Housing Association clients. She has assisted clients in terms of implementing Government policies and procedures, particularly when the Affordable Homes Scheme and Welfare Reform took effect. She has assisted a Housing Management Team to ensure that they could effectively deal with Rent Arrears. Louise created a bespoke flow file to assist the Housing Management Team at each stage of the Tenancy Agreement to ensure that they implemented Government policy in a way that would ensure efficiency. Louise’s team has been appointed to provide Court Room training skills to Wirral Council.
2016
Book your place at PfH Live:
www.cihhousing.com/pfh-live
Rising to the challenge through world class procurement 2016
TUESDAY 28TH JUNE
28th – 30th June 2016 Manchester Central
WEDNESDAY 29TH JUNE
THURSDAY 30TH JUNE
10.00am – 11.00am
10.00am – 11.00am
10.00am – 12.00pm
Rising to the challenge Meeting the needs of tenants whilst operating within
Optimising the value from your supply chain
tighter constraints, requires a different way of
The supply chain is the backbone of the business
HouseMark procurement club: Practical solutions session
operating and managing your business. To succeed,
and is also an enabler for effective business strategy
we need a new way of looking at how to operate in
execution. In this session we will explore how to
all areas of your business - consider a combination
create, control and leverage your spend throughout
of best practice from both the public and private
the entire supply chain.
sectors (the best of both worlds approach). Presented by: Steve Malone, Managing Director at Procurement for Housing
Presented by: Nicola Robinson, Knowledge Manager at CIPS and Fiona Adams, Procurement Manager at Stonewater Housing Association
11.45am – 12.30pm
11.45am – 12.30pm
Technology enables care services The landscape across health and social care is
Using contract management to effect strategic commercial change
changing rapidly, with the challenges of an ageing
The importance of contract management and how
population and limited resources. We need to ensure that we provide services that enrich the lives of our tenants supporting their health and wellbeing enabled by technology. TSA will discuss how housing can redesign service provision to meet the needs of our future markets. Presented by: Alyson Scurfield Chief Executive at Telecare Services Association 2.00pm – 2.45pm
Practical guidance to ensuring best practice to safeguard landlords
a variety of topics and sector challenges such as social value in procurement, EU legislation, deregulation and more. Our round table discussion groups will give you the opportunity to discuss the challenges you face and seek and share solutions and options. Facilitated by: housing and procurement experts from HouseMark & PfH
at sourcing stage. Presented by: Jo Meehan, Senior Lecturer at the University of Liverpool Management School 2.00pm – 2.45pm
How to make the best use of framework agreements Practical advice on how to ensure you get the most from framework agreements including objective conditions for contractor selection, using mini-competitions to improve call-off terms,
registered providers, with the recovery of them
Presented by: Andrew Millross, Partner at Anthony Collins
as providing practical hints and tips, an overview
what the future holds. This session will explore
positive strategic change and impact procurement
Service charges can be a contentious issue for
talk will a highlight some of those issues as well
with the sector’s current position and understand
it can be leveraged to gain more influence to effect
leaseholder consultation issues and more.
being subject to many pitfalls and problems. This
Let’s take this opportunity to really get to grips
3.30pm – 4.15pm
The event is crucial for everyone involved in driving efficiency and managing costs within their organisation. Our Masterclass seminars will be of particular
on the procedures and how to avoid the pitfalls,
Procurement in volatile markets - how to offset the risk
service charges recovering monies from tenants,
Driving procurement excellence in volatile markets
management, development and procurement professionals.
of the Leaseholder-Section 20 legislation, guidance
best practice guides and dealing with bankruptcy of tenants. Presented by: Louise Hebborn, Partner at Stephensons 3.30pm – 4.15pm
Using data and technology to drive cost benefits in the housing sector Discover how data analysis combined with new technology can support long term cost challenges. What is the vision for data in the future and how will advances in technology benefit social landlords? Presented by: John Welsh, Director of IT at Inprova Group
can be challenging and we have to know how to offset the risk to ensure best value is obtained. In this session we take lessons from one of the most volatile markets and will hear challenges and experiences from the sector to offer practical insight. Presented by: Magnus Walker, Director of Trading and Risk at Inprova Group
Please note: sessions and speakers are subject to change
interest to finance, asset