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, ESSENTIEL DE L ENTRETIEN PROFESSIONNEL

#OMPRENDRE L ENTRETIEN PROFESSIONNEL

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, ESSENTIEL DE L ENTRETIEN PROFESSIONNEL

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#OMPRENDRE L ENTRETIEN PROFESSIONNEL

3FOEF[ WPVT QPODUVFM BWFD VO TBMBSJÊ M FOUSFUJFO QSPGFTTJPOOFM PGGSF QMVTJFVST BWBOUBHFT QPVS M FOUSFQSJTF FO UFSNFT EF HFTUJPO EFT SFTTPVSDFT IVNBJOFT "WBOUBHFT BVTTJ QPVS MF TBMBSJÊ RVJ QFVU ÊDIBOHFS TVS TPO BDUJWJUÊ QSPGFTTJPOOFMMF FU GPSNVMFS TFT TPVIBJUT E ÊWPMVUJPO PV FODPSF QPVS M FODBESFNFOU RVJ EJTQPTF BWFD M FOUSFUJFO QSPGFTTJPOOFM E VO PVUJM FTTFOUJFM EF NBOBHFNFOU

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SFODPOUSF U JM EFT EJGGJDVMUÊT EBOT M FYFSDJDF EF TPO NÊUJFS RVFMMFT TPOU TFT NPUJWBUJPOT Æ TF GPSNFS &OWJTBHF U JM EF NPCJMJTFS TPO ESPJU JOEJWJEVFM Æ MB GPSNBUJPO %*' "DDFQUF U JM EF TF GPSNFS FO EFIPST EF TPO UFNQT EF USBWBJM QPVS RVFM UZQF EF NJTTJPOT PV EF GPODUJPOT NBOJGFTUF U JM MF QMVT E JOUÊSËU QPTTÍEF U JM EFT TBWPJS GBJSF KVTRVF MÆ OPO VUJMJTÊT © UFSNF JM T BHJU EF DPOTUSVJSF VO QSPKFU QSPGFT TJPOOFM QBSUBHÊ EF EPOOFS VO SÔMF BDUJG BV TBMBSJÊ EBOT TPO ÊWPMVUJPO QSPGFTTJPOOFMMF - FOUSFUJFO QSPGFTTJPOOFM O B QBT QPVS PCKFU EF QSFOESF EFT EÊDJTJPOT EÊGJOJUJWFT $F O FTU QBT OPO QMVT VO SFOEF[ WPVT DPOTBDSÊ Æ VOF BVHNFOUBUJPO EF TBMBJSF Æ MB GJYBUJPO E PCKFDUJGT PV Æ EFT SÊQSJNBOEFT

$ &45 7064 26* -& %*5&4

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#OMPRENDRE

37'.5 #8#06#)'5 ! "WBOUBHFT QPVS M FOUSFQSJTF - FOUSFUJFO QSPGFTTJPOOFM FTU VO PVUJM QSJWJMÊHJÊ BV TFSWJDF EF MB HFTUJPO EFT SFTTPVSDFT IVNBJOFT FU EF MB HFTUJPO QSÊWJTJPOOFMMF EFT FNQMPJT FU EFT DPNQÊUFODFT (1&$ QBSDF RV JM QFSNFU EF SFQÊSFS MFT DPNQÊUFODFT RVF M FOUSFQSJTF QFVU NPCJMJTFS GBJSF ÊWPMVFS MFT TBMBSJÊT MFT GJEÊMJTFS DPOOBÏUSF FU EPOD BOUJDJQFS MFT QSPKFUT EF NPCJMJUÊ JOUFSOF PV FYUFSOF TPVIBJUT E ÊWPMVUJPO EÊNJTTJPOT SFUSBJUFT DPOHÊT EF MPOHVF EVSÊF DPNNVOJRVFS TVS M BDUJWJUÊ EF M FOUSFQSJTF - FOUSFUJFO QSPGFTTJPOOFM PGGSF QMVTJFVST PQQPS UVOJUÊT FO UFSNFT EF GPSNBUJPO SFDVFJMMJS MFT CFTPJOT QFSUJOFOUT FU ÊMBCPSFS VO QMBO EF GPSNBUJPO NBÏUSJTFS M VUJMJTBUJPO EV %*' ÊWBMVFS QSÊDJTÊNFOU MF CVEHFU EF GPSNBUJPO OÊDFTTBJSF Æ MB NJTF FO VWSF EFT BDUJPOT EÊGJOJFT

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"WBOUBHFT QPVS M FODBESFNFOU - FOUSFUJFO QSPGFTTJPOOFM PGGSF BV NBOBHFS M PQQPSUV OJUÊ EF SFOGPSDFS TPO SÔMF BVQSÍT EFT TBMBSJÊT WBMPSJTFS FU NPUJWFS TFT DPMMBCPSBUFVST HÊSFS MFT DPNQÊUFODFT EFT NFNCSFT EF TPO ÊRVJQF FO DPIÊSFODF BWFD MB TUSBUÊHJF EF M FOUSFQSJTF JEFOUJGJFS MFVST CFTPJOT FO GPSNBUJPO

$ &45 7064 26* -& %*5&4

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+ BJ BQQSÊDJÊ DF NPNFOU EF UËUF Æ UËUF RVJ N B QFSNJT EF GBJSF MF QPJOU TVS NFT BDUJWJUÊT BV RVPUJEJFO $ FTU BVTTJ M PDDBTJPO EF QBSMFS EF TFT BUUFOUFT EF TFT TPVIBJUT E ÊWPMVUJPO FU EF DMBSJGJFS EFT UIÍNFT EF GPSNBUJPO 5FDIOJDJFOOF FO DIBSHF EF MB RVBMJUÊ -BCPSBUPJSF E BOBMZTFT NÊEJDBMFT TBMBSJÊT

- FOUSFUJFO QSPGFTTJPOOFM QFSNFU E BOUJDJQFS TVS MFT QBSDPVST QSPGFTTJPOOFMT EFT KFVOFT SFDSVFT FU EF NPCJMJTFS MFT QMVT BODJFOT TVS MFVS TFDPOEF QBSUJF EF DBSSJÍSF 1BS BJMMFVST M FOUSFUJFO QSPGFTTJPOOFM GBWPSJTF MB NPCJMJUÊ JOUFSOF &O FGGFU JM QFSNFU EF TBWPJS RVFM TBMBSJÊ TPVIBJUF DIBOHFS PV ÊWPMVFS EBOT TPO FNQMPJ FU OPVT FO UFOPOT DPNQUF FO DBT EF SÊPSHBOJTBUJPO PV DSÊBUJPO EF QPTUF 3FTQPOTBCMF 3FTTPVSDFT IVNBJOFT FOUSFQSJTF EF DPODFQUJPO EF TUBUJPO E ÊQVSBUJPO FU EF SFUSBJUFNFOU EF M FBV TBMBSJÊT

#OMPRENDRE

37' &+5'06 .'5 6':6'5 !

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*TTV EF MB OÊHPDJBUJPO DPMMFDUJWF M FOUSFUJFO QSPGFTTJPOOFM CÊOÊGJDJF E VO DBESF EF NJTF FO VWSF TPVQMF QFV EJSFDUJG

2VJ FTU DPODFSOÊ

- "DDPSE OBUJPOBM JOUFSQSPGFTTJPOOFM EV EÊDFNCSF "/* SFOEV PCMJHBUPJSF QBS EÊDJTJPO EV NJOJTUÍSF DIBSHÊ EV 5SBWBJM BSSËUÊ EV EÊDFNCSF EÊGJOJU MFT SÍHMFT EF M FOUSFUJFO QSPGFTTJPOOFM j 1PVS MVJ QFSNFUUSF E ËUSF BDUFVS EBOT TPO ÊWPMVUJPO QSPGFTTJPOOFMMF UPVU TBMBSJÊ BZBOU BV NPJOT EFVY BOOÊFT E BDUJWJUÊ EBOT VOF NËNF FOUSFQSJTF CÊOÊGJDJF BV NJOJNVN UPVT MFT EFVY BOT E VO FOUSFUJFO QSPGFTTJPOOFM SÊBMJTÊ QBS M FOUSFQSJTF DPOGPSNÊNFOU BVY EJTQPTJUJPOT E VO BDDPSE EF CSBODIF PV E FOUSFQSJTF DPODMV FO MB NBUJÍSF PV Æ EÊGBVU EBOT MFT DPOEJUJPOT EÊGJOJFT QBS MF DIFG E FOUSFQSJTF v BSU

5PVU TBMBSJÊ KVTUJGJBOU E VOF BODJFOOFUÊ EF EFVY BOT EBOT M FOUSFQSJTF CÊOÊGJDJF E VO FOUSFUJFO QSPGFTTJPOOFM

- "/* QFVU ËUSF DPNQMÊUÊ QBS VO BDDPSE EF CSBODIF PV E FOUSFQSJTF RVJ DPOUJFOU EFT NPEBMJUÊT QBSUJDV MJÍSFT EF NJTF FO VWSF EF M FOUSFUJFO QSPGFTTJPOOFM QBS FYFNQMF QSÊWPJS MB SÊEBDUJPO E VO DPNQUF SFOEV 4BVG PCMJHBUJPO DPOWFOUJPOOFMMF QSÊDJTF MFT DPOEJUJPOT E PSHBOJTBUJPO EF M FOUSFUJFO QSPGFTTJPOOFM TPOU MBJTTÊFT Æ M BQQSÊDJBUJPO EF M FNQMPZFVS - BWFOBOU O EV KVJMMFU GPVSOJU VOF MJTUF EF UIÍNFT Æ NFUUSF Æ M PSESF EV KPVS EF M FOUSFUJFO QSPGFTTJPOOFM 4J MF $PEF EV USBWBJM OF TBODUJPOOF QBT M BCTFODF E FOUSFUJFO QSPGFTTJPOOFM FO DBT EF MJUJHF QSVE IPNBM MF EÊGBVU E FOUSFUJFO QSPGFTTJPOOFM OF QFVU ËUSF SFQSPDIÊ Æ M FNQMPZFVS JM FTU GPSUFNFOU SFDPNNBOEÊ EF MF NFUUSF FO QMBDF - FOUSFQSJTF FU MF TBMBSJÊ POU UPVU Æ Z HBHOFS FO UFSNFT E FGGJDBDJUÊ

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$POUFOV EF M FOUSFUJFO -JTUF EF UIÍNFT Æ BCPSEFS MFT NPZFOT E BDDÍT Æ M JOGPSNBUJPO TVS M PSJFOUBUJPO FU MB GPSNBUJPO M JEFOUJGJDBUJPO EFT PCKFDUJGT EF QSPGFTTJPO OBMJTBUJPO QFSNFUUBOU BV TBMBSJÊ EF T BEBQUFS Æ M ÊWPMVUJPO EF TPO QPTUF EF USBWBJM EF SFOGPSDFS TB RVBMJGJDBUJPO PV EF EÊWFMPQQFS TFT DPNQÊ UFODFT MF SFQÊSBHF EFT EJTQPTJUJGT EF GPSNBUJPO QPVWBOU ËUSF NJT FO PFVWSF MFT JOJUJBUJWFT EV TBMBSJÊ QPVS VUJMJTFS TPO %*' MFT DPOEJUJPOT EF SÊBMJTBUJPO EF MB GPSNBUJPO IPST UFNQT EF USBWBJM % BVUSFT TVKFUT QFVWFOU ËUSF BCPSEÊT TPVIBJUT E ÊWPMVUJPO DPOUSBJOUFT QFSTPOOFMMFT RVJ QFSNFUUFOU EF SÊBMJTFS M PCKFDUJG EF M FOUSFUJFO QSPGFTTJPOOFM Æ TBWPJS MB DPOTUSVDUJPO E VO QSPKFU QSPGFTTJPOOFM

1ÊSJPEJDJUÊ EF M FOUSFUJFO "V NJOJNVN UPVT MFT EFVY BOT .BJT M FOUSFUJFO QSPGFTTJPOOFM QFVU ÊHBMFNFOU BWPJS MJFV UPVT MFT NPJT PV VOF GPJT QBS BO

$POEJUJPOT E PSHBOJTBUJPO 1ÊSJPEJDJUÊ MJFV EVSÊF DIPJY EF MB QFSTPOOF FO DIBSHF EF DPOEVJSF M FOUSFUJFO PVUJMT NJT Æ EJTQPTJUJPO MFT DPOEJUJPOT E PSHBOJTBUJPO EF M FOUSFUJFO QSPGFTTJPOOFM TPOU GJYÊFT QBS M FNQMPZFVS *M FTU QPTTJCMF E BSUJDVMFS M FOUSFUJFO BOOVFM E ÊWBMVBUJPO BWFD M FOUSF UJFO QSPGFTTJPOOFM %BOT DF DBT VO DPOTFJM QSFOF[ TPJO EF QSÊWPJS VO UFNQT FU EFT PVUJMT TQÊDJñ RVFNFOU EÊEJÊT Æ MB EJTDVTTJPO TVS MF QSPKFU QSPGFTTJPOOFM

#OMPRENDRE

37'56+105 4 2105'5 2VFMT TPOU MFT SJTRVFT FODPVSVT QBS VOF FOUSFQSJTF RVJ OF NFU QBT FO QMBDF M FOUSFUJFO QSPGFTTJPOOFM

'BVU JM JOGPSNFS MFT SFQSÊTFOUBOUT EV QFSTPOOFM TVS MFT FOUSFUJFOT QSPGFTTJPOOFMT

"VDVOF MPJ OJ BVDVO EÊDSFU O JNQPTF M FOUSFUJFO QSPGFTTJPOOFM OJ B GPSUJPSJ OF QSÊWPJU EF TBODUJPO %POD QBT EF TBODUJPO GJOBODJÍSF GJTDBMF PV QÊOBMF FODPVSVF TJ M FOUSFUJFO QSPGFTTJPOOFM O FTU QBT PSHBOJTÊ /ÊBONPJOT M PCMJHBUJPO FYJTUF QVJTRVF M "DDPSE OBUJPOBM JOUFSQSPGFTTJPOOFM EF RVJ QSÊWPJU M FOUSFUJFO QSPGFTTJPOOFM T JNQPTF Æ UPVUFT MFT FOUSFQSJTFT FOUSBOU EBOT TPO DIBNQ E BQQMJ DBUJPO %BOT DFT FOUSFQSJTFT M BCTFODF E FOUSF UJFOT QSPGFTTJPOOFMT QFVU EPOD WFOJS JOUFSGÊSFS FO DBT EF EJGGÊSFOE PV EF MJUJHF FOUSF FNQMPZFVS FU TBMBSJÊ 1BS FYFNQMF EBOT MF DBESF EF MB DPOUFTUBUJPO E VO MJDFODJFNFOU QPVS NPUJG ÊDPOPNJRVF MF KVHF QPVSSBJU DPOTJEÊSFS RV FO OF NFUUBOU QBT FO QMBDF MFT FOUSFUJFOT QSPGFT TJPOOFMT M FNQMPZFVS B NBORVÊ Æ TPO PCMJHB UJPO EF NBJOUFOJS M FNQMPZBCJMJUÊ EFT TBMBSJÊT .BJT BV EFMÆ EV SJTRVF KVSJEJRVF M BCTFODF E FOUSFUJFOT QSPGFTTJPOOFMT QSJWF M FOUSFQSJTF E VO PVUJM QSÊDJFVY EF HFTUJPO EFT SFTTPVSDFT IVNBJOFT

-F $PEF EV USBWBJM OF QSÊWPJU SJFO EF TQÊDJGJ RVF Æ DFU ÊHBSE FO UPVUF MPHJRVF QVJTRVF M FOUSFUJFO QSPGFTTJPOOFM O Z GJHVSF QBT 5PVUFGPJT EBOT MF DBESF HÊOÊSBM EF TFT BUUSJCVUJPOT FO NBUJÍSF EF GPSNBUJPO QSPGFTTJPOOFMMF MF DPNJUÊ E FOUSFQSJTF PV MPSTRV JM O FTU QBT NJT FO QMBDF MFT EÊMÊHVÊT EV QFSTPOOFM EPJU ËUSF JOGPSNÊ EF MB NJTF FO QMBDF E FOUSFUJFOT QSPGFTTJPOOFMT %BOT UPVT MFT DBT MB SÊVTTJUF EF MB EÊNBSDIF QBTTBOU QBS VOF CPOOF JOGPSNBUJPO EFT TBMBSJÊT TVS M PCKFDUJG FU MFT DPOEJUJPOT EF SÊBMJTBUJPO EFT FOUSFUJFOT QSPGFTTJPOOFMT JM FTU FTTFOUJFM EF GPVSOJS UPVUFT MFT FYQMJDBUJPOT VUJMFT BVY SFQSÊTFOUBOUT EV QFSTPOOFM E ÊDPVUFS MFVST TVHHFTUJPOT EF SÊQPOESF Æ MFVST JOUFSSPHBUJPOT

© RVFMMF EBUF QSPHSBNNFS M FOUSFUJFO QSPGFTTJPOOFM QPVS VO TBMBSJÊ FNCBVDIÊ FO GÊWSJFS 6O TBMBSJÊ QFVU CÊOÊGJDJFS E VO FOUSFUJFO QSP GFTTJPOOFM EÍT MPST RV JM B EFVY BOT E BODJFOOFUÊ EBOT M FOUSFQSJTF PV NPJOT TJ VO BDDPSE DPMMFDUJG BQQMJDBCMF Æ M FOUSFQSJTF SÊEVJU MB EVSÊF EF M BODJFOOFUÊ FYJHÊF %BOT MF DBT QSÊTFOU M FOUSFUJFO QSPGFTTJPOOFM EPJU EPOD JOUFSWFOJS Æ QBSUJS EF GÊWSJFS QVJT UPVT MFT EFVY BOT .BJT SJFO O FNQËDIF E BWBODFS M ÊDIÊBODF

&YJTUF U JM VO SFDPVST MPSTRV VO TBMBSJÊ SFGVTF EF TJHOFS MF DPNQUF SFOEV EF M FOUSFUJFO *M O FYJTUF BVDVOF PCMJHBUJPO E ÊUBCMJS VO DPNQUF SFOEV TPVNJT Æ MB TJHOBUVSF EV TBMBSJÊ TBVG SÍHMF QSÊWVF QBS M BDDPSE DPMMFDUJG BQQMJDBCMF Æ M FOUSFQSJTF 4J M FOUSFQSJTF DIPJTJU EF NFUUSF FO VWSF VOF QSPDÊEVSF EF DF UZQF FMMF EPJU WFJMMFS Æ CJFO FO FYQMJRVFS MF TFOT BV TBMBSJÊ j HBSEFS VOF USBDF EF DF RVJ T FTU EJU FU OPO QBT DPODMVSF VO DPOUSBU v FU TVSUPVU M JOWJUFS Æ OPUFS TFT SFNBSRVFT BWBOU E BQQPTFS TB TJHOBUVSF 4J MF TBMBSJÊ NBJOUJFOU TB EÊDJTJPO TPO JOUFSMPDVUFVS QFVU DPOTJHOFS MF SFGVT TVS MF DPNQUF SFOEV %BOT UPVT MFT DBT Æ OF QBT QFSESF EF WVF M FOUSFUJFO QSPGFTTJPOOFM FTU CBTÊ TVS MF EJBMPHVF -FT EJGGÊSFOET RVJ QFVWFOU FO ËUSF JTTVT EPJWFOU BVUBOU RVF QPTTJCMF ËUSF SÊTPMVT QBS MB NËNF WPJF

6O TBMBSJÊ QSFOE M JOJUJBUJWF EF EFNBOEFS VO FOUSFUJFO QSPGFTTJPOOFM 2VF MVJ SÊQPOESF 6O TBMBSJÊ QFVU UPVKPVST QSFOESF M JOJUJBUJWF EF EFNBOEFS VO FOUSFUJFO QSPGFTTJPOOFM 4J MFT FOUSFUJFOT QSPGFTTJPOOFMT TPOU SÊHVMJÍSFNFOU QSPHSBNNÊT EBOT M FOUSFQSJTF JOGPSNF[ MF EF MB QÊSJPEF BV DPVST EF MBRVFMMF TPO FOUSFUJFO BVSB MJFV 4 JM T BWÍSF RVF M JOUÊSFTTÊ O B QBT CÊOÊGJDJÊ E FOUSFUJFO QSPGFTTJPOOFM EFQVJT QMVT EF EFVY BOT NJFVY WBVU BDDÊEFS SBQJEFNFOU Æ TB EFNBOEF

#OMPRENDRE

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"QQFMMBUJPO

0CKFDUJGT

MÊNFOUT EJTUJODUJGT

&OUSFUJFO BOOVFM E BQQSÊDJBUJPO E PCKFDUJG E ÊWBMVBUJPO

.FTVSFS MFT SÊBMJTBUJPOT QBS SBQQPSU BV QPTUF PDDVQÊ FU BVY PCKFDUJGT GJYÊT DF RVJ ÊUBJU BUUFOEV DF RVJ B ÊUÊ SÊBMJTÊ j &OUSFUJFO BOOVFM v FTU TPVWFOU M BVUSF BQQFMMBUJPO EF M FOUSFUJFO E ÊWBMVBUJPO

$F UZQF E FOUSFUJFO JNQMJRVF VOF ÊWBMVB UJPO EF M BQQSÊDJBUFVS VOF HSBEVBUJPO j JOTVGGJTBOU v j Æ BNÊMJPSFS v j CPO v EBOT MB TBUJTGBDUJPO EV USBWBJM GPVSOJ QBS MF TBMBSJÊ *M FTU EJSFDUFNFOU MJÊ Æ M BDUJWJUÊ FU BDDÍT TVS MB QFSGPSNBODF

&OUSFUJFO EF DBSSJÍSF

0SJFOUFS MF TBMBSJÊ Æ VO NPNFOU DMÊ EF TB WJF QSPGFTTJPOOFMMF PV Æ JOUFSWBMMFT SÊHVMJFST UPVT MFT BOT QBS FYFNQMF

&OUSFUJFO USÍT QPODUVFM DFOUSÊ TVS M ÊWPMVUJPO EF DBSSJÍSF MF QMVT TPVWFOU EFTUJOÊ Æ VO QVCMJD DJCMÊ TFOJPST DBESFT TVQÊSJFVST PV EJSJHFBOUT

&OUSFUJFO QSPGFTTJPOOFM EF TFDPOEF QBSUJF EF DBSSJÍSF

'BWPSJTFS MFT ÊWPMVUJPOT EF DBSSJÍSF QFSNFUUSF BV TBMBSJÊ E BOUJDJQFS MB TFDPOEF QBSUJF EF TB WJF QSPGFTTJPOOFMMF

&OUSFUJFO PCMJHBUPJSF UPVT MFT BOT Æ QBSUJS EV ÍNF BOOJWFSTBJSF EV TBMBSJÊ *M JODMVU MFT RVFTUJPOOFNFOUT EF M FO USFUJFO QSPGFTTJPOOFM FU WB BV EFMÆ FO USBJUBOU EFT UIÍNFT UFMT M BNÊMJPSBUJPO PV M BEBQUBUJPO EFT DPOEJUJPOT EF USBWBJM MF QSPMPOHFNFOU EF M BDUJWJUÊ BV EFMÆ EF BOT SÊGPSNF EFT SFUSBJUFT PCMJHF $FU FOUSFUJFO FTU FODBESÊ QBS VO UFYUF M "DDPSE OBUJPOBM JOUFSQSPGFTTJPOOFM EV PDUPCSF UPVU DPNNF M FOUSFUJFO QSPGFTTJPOOFM

- FOUSFUJFO QSPGFTTJPOOFM

'BWPSJTFS MB DPOTUSVDUJPO E VO QSPKFU QSPGFTTJPOOFM SÊQPO EBOU Æ MB GPJT BVY CFTPJOT EF M FOUSFQSJTF FU BVY NPUJWBUJPOT FU DPNQÊUFODFT EV TBMBSJÊ

&OUSFUJFO UPVT MFT EFVY BOT MB GPS NBUJPO MB NPCJMJUÊ MF DIBOHFNFOU EF QPTUF M BDRVJTJUJPO E VOF OPVWFMMF RVBMJñ DBUJPO EFT NPZFOT BV TFSWJDF EF MB SÊBMJTBUJPO EV QSPKFU

0ASSER Ì L ACTION

#8#06 .o'064'6+'0 3ÊVTTJS M FOUSFUJFO QSPGFTTJPOOFM JNQMJRVF EF MB QBSU EF MB EJSFDUJPO EF M FOUSFQSJTF EF QSÊDJTFS FO BNPOU MFT PCKFDUJGT FU MFT DPOEJUJPOT EF TB NJTF FO VWSF QVJT FO GPODUJPO EF DFT ÊMÊNFOUT EF NFUUSF FO QMBDF RVFMRVFT ÊUBQFT QSÊBMBCMFT

4FOTJCJMJTFS UPVT MFT BDUFVST EF M FOUSFQSJTF .PEBMJUÊT QPTTJCMFT

4FOTJCJMJTFS

1PVSRVPJ

3FTQPOTBCMFT IJÊSBSDIJRVFT

1BSDF RV JMT FYFSDFOU VO SÔMF EF NBOB HFST QFVWFOU ËUSF RVFTUJPOOÊT QBS MFT TBMBSJÊT ËUSF TPMMJDJUÊT QPVS DPOEVJSF M FOUSFUJFO FU PV NFUUSF FO BQQMJDBUJPO MFT SÊTVMUBUT

3ÊVOJPO JOUFSOF E JOGPSNBUJPO "QQVJ E VO DPOTVMUBOU FYUFSOF

4BMBSJÊT

1BSDF RV JMT EPJWFOU DPOOBÏUSF USÍT QSÊDJTÊNFOU MF SÔMF FU M JOUÊSËU EF M FOUSFUJFO QPVS MF SFOESF GSVDUVFVY

*OGPSNBUJPO EF M FODBESFNFOU 3ÊVOJPO DPMMFDUJWF %JGGVTJPO E VOF OPUF FYQMJDBUJWF

3FQSÊTFOUBOUT EV QFSTPOOFM

1BSDF RV JMT TPOU VO SFMBJT E JOGPSNBUJPO Fî DBDF BVQSÍT EFT TBMBSJÊT TVS MFT FOKFVY EF M FOUSFUJFO QSPGFTTJPOOFM

*OGPSNBUJPOT BV DPVST EFT SÊV OJPOT SÊHVMJÍSFT PV TQÊDJGJRVFT TVS DF UIÍNF

$ &45 7064 26* -& %*5&4

/PVT BWPOT GBJU BQQFM Æ VO DBCJOFU EF DPOTVMUBOUT QPVS OPVT BDDPNQBHOFS EBOT TPO EÊQMPJFNFOU 1PVS PQUJNJTFS MF EJBMPHVF BWFD MFT TBMBSJÊT TVS MF UFSSBJO OPVT BWPOT GPSNÊ OPT DIFGT EF TFSWJDF Æ MB DPOEVJUF EF DFT FOUSFUJFOT /PVT BWPOT BVTTJ MBSHFNFOU DPNNVOJRVÊ TVS DFUUF EÊNBSDIF BVQSÍT EF M FODBESFNFOU EFT SFQSÊTFOUBOUT EV QFSTPOOFM FU EFT TBMBSJÊT %JSFDUSJDF EFT 3FTTPVSDFT IVNBJOFT UBCMJTTFNFOU IÔUFMJFS TBMBSJÊT

0ASSER Ì L ACTION

$ &45 7064 26* -& %*5&4

"GJO E BCPSEFS UPVT MFT QPJOUT SFMBUJGT Æ MB HFTUJPO EFT SFTTPVSDFT IVNBJOFT FU Æ MB QBSUJF UFDIOJRVF MFT FOUSFUJFOT TF TPOU DPOEVJUT Æ USPJT NPJ NËNF MF DIFG E BUFMJFS FU MF TBMBSJÊ %JSFDUFVS EFT SFTTPVSDFT IVNBJOFT &OUSFQSJTF EF NÊDBOJRVF EF QSÊDJTJPO TBMBSJÊT

%BOT M FOUSFQSJTF M FOUSFUJFO QSPGFTTJPOOFM TF GBJU IPST IJÊSBSDIJF DBS D FTU VO NPNFOU PÜ MF TBMBSJÊ QFVU T FYQSJNFS MJCSFNFOU %JSFDUSJDF EFT SFTTPVSDFT IVNBJOFT 0SHBOJTNF EF HFTUJPO EV MPHFNFOU TBMBSJÊT

$IPJTJS MB QFSTPOOF DIBSHÊF EF NFOFS M FOUSFUJFO %BOT VOF 51& NPJOT EF TBMBSJÊT M FOUSFUJFO QSPGFTTJPOOFM FTU TPVWFOU DPOEVJU QBS MF DIFG E FOUSFQSJTF %BOT VOF TUSVDUVSF QMVT JNQPSUBOUF M FNQMPZFVS QFVU DIBSHFS MF SFTQPOTBCMF EJSFDU EV TBMBSJÊ EF NFOFS M FOUSFUJFO PV MB QFSTPOOF DIBSHÊF EFT SFTTPVSDFT IVNBJOFT QBSDF RV FMMF B VOF QFSDFQUJPO HMPCBMF EF MB HFTUJPO EF M FNQMPJ EBOT M FOUSFQSJTF -F DIPJY EPJU ËUSF EJDUÊ QBS M FGGJDBDJUÊ FU M PSHBOJTBUJPO JOUFSOF EF M FOUSFQSJTF 4J MB DPOEVJUF EFT FOUSFUJFOT QSPGFT TJPOOFMT FTU EÊMÊHVÊF BV SFTQPOTBCMF IJÊSBSDIJRVF JM GBVU WFJMMFS Æ MVJ GPVSOJS UPVUFT MFT JOGPSNBUJPOT VUJMFT

3BTTFNCMFS MFT JOGPSNBUJPOT VUJMFT &NQMPZFVS SFTQPOTBCMF IJÊSBSDIJRVF EJSFDU PV j / v 2VFMMF RVF TPJU MB QFSTPOOF RVJ DPOEVJU M FOUSFUJFO JM FTU TPVIBJUBCMF RV FMMF EJTQPTF E VO DFSUBJO OPNCSF E JOGPSNBUJPOT TVS DIBDVO EFT TBMBSJÊT DPO DFSOÊT

&YFNQMFT E JOGPSNBUJPOT VUJMFT

0CKFDUJG

'JDIF EF QPTUF

*EFOUJGJFS MFT NJTTJPOT BDUJWJUÊT FU UÄDIFT MJÊFT BV QPTUF EF USBWBJM

$PNQUFVS %*'

$POOBÏUSF MFT OPNCSFT E IFVSFT RVF MF TBMBSJÊ QFVU VUJMJTFS BV UJUSF EV ESPJU JOEJWJEVFM Æ MB GPSNBUJPO

$VSSJDVMVN 7JUBF 'JDIF EF QPTUF EFT QSÊDÊEFOUT FNQMPJT PDDV QÊT EBOT M FOUSFQSJTF $PNQUFT SFOEVT EFT QSÊDÊEFOUT FOUSFUJFOT

3FQÊSFS MFT DPOOBJTTBODFT FU DPNQÊUFODFT BDRVJTFT DFMMFT QFV PV QBT VUJMJTÊFT EBOT MF QPTUF BDUVFM MF QBSDPVST QSPGFTTJPOOFM EÊKÆ BDDPNQMJ 1SFOESF DPOOBJTTBODF PV TF SFNÊNPSFS DF RVJ B EÊKÆ ÊUÊ EJU NFTVSFS M BWBODÊF EFT QSPKFUT QSÊDÊ EFNNFOU EÊñ OJT

1PVS OF SJFO PVCMJFS JM FTU DPOTFJMMÊ EF SFNQMJS BWBOU DIBRVF FOUSFUJFO VO EPDVNFOU QSÊQBSBUPJSF SÊDBQJUVMBOU MFT RVFTUJPOT Æ TF QPTFS FU MFT JOGPSNBUJPOT Æ SBTTFNCMFS %BOT DFU PCKFDUJG M FOUSFQSJTF QFVU DPODFWPJS VO PVUJM VUJMJTÊ QBS MB QFSTPOOF FO DIBSHF EFT FOUSFUJFOT QSPGFTTJPOOFMT DPOTVMUFS MF HVJEF EF QSÊQBSBUJPO EF M FOUSFUJFO QBHF

0ASSER Ì L ACTION

$SÊFS MFT DPOEJUJPOT GBWPSBCMFT QPVS MF EÊSPVMFNFOU EF M FOUSFUJFO $IPJTJS MF MJFV VO EÊUBJM RVJ B TPO JNQPSUBODF © ÊWJUFS VO MPDBM BWFD EV QBTTBHF PV QBSUJDV MJÍSFNFOU CSVZBOU VO FOESPJU USPQ TPMFOOFM MF CVSFBV EV EJSFDUFVS &O CSFG JM FTU JNQPSUBOU EF WFJMMFS Æ MB DPOWJWJBMJUÊ EF MB SFODPOUSF 3ÊTFSWFS VOF QMBHF IPSBJSF TVGGJTBOUF 1SÊWPJS VOF IFVSF WPJSF EFVY QBS FOUSFUJFO %BOT UPVT MFT DBT ÊWJUFS E PSHBOJTFS QMVT EF EFVY FOUSFUJFOT QBS KPVS FU EF QSPHSBNNFS VO SFOEF[ WPVT JNQPSUBOU Æ M JTTVF EF M FOUSFUJFO

QSPGFTTJPOOFM QPVS OF QBT M ÊDPVSUFS JOUFNQFT UJWFNFOU *OGPSNFS MF TBMBSJÊ EV SFOEF[ WPVT FU OPO MF j DPOWPRVFS v %BUF MJFV FU IFVSF MF TBMBSJÊ EPJU ËUSF JOGPSNÊ TVGGJTBNNFOU Æ M BWBODF QBS FYFNQMF EFVY TFNBJOFT BWBOU EF TPO QSPDIBJO FOUSFUJFO QSPGFT TJPOOFM - PCKFDUJG OF QBT MF QSFOESF BV EÊQPVSWV FU TVSUPVU MVJ QFSNFUUSF EF T Z QSÊQBSFS FO MVJ SFNFUUBOU MF HVJEF EF QSÊQBSBUJPO WPJS QBHF

4F QSÊQBSFS Æ MB DPOEVJUF EF M FOUSFUJFO QSPGFTTJPOOFM 0CKFDUJG

$POUFOV

-F SFDVFJM E JOGPSNBUJPOT

$POEVJSF M FOUSFUJFO QSP GFTTJPOOFM TBOT QFSESF EF WVF MB TJUVBUJPO EF M FOUSF QSJTF TPO FOWJSPOOFNFOU TFT CFTPJOT 1FSNFUUSF Æ M JOUÊSFTTÊ EF SÊQPOESF BVY RVFTUJPOT EV TBMBSJÊ EF GPSNVMFS EFT QSPQPTJUJPOT WPJS HVJEF EF QSÊQBSBUJPO QBHF

3FDVFJM E ÊMÊNFOUT TVS DIBDVO EFT TBMBSJÊT M BDUJWJUÊ EF M FOUSFQSJTF QFSTQFDUJWFT EF EÊWFMPQ QFNFOU DIPJY TUSBUÊHJRVFT FOWJSPOOFNFOU WPJS HVJEF EF QSÊQBSBUJPO EF M FOUSFUJFO MB TJUVBUJPO EF M FNQMPJ EBOT M FOUSFQSJTF TB QPMJUJRVF EF GPSNBUJPO TFT CFTPJOT FO DPNQÊ UFODFT QSÊTFOUT FU GVUVST NJTF Æ EJTQPTJUJPO EFT QSPDÍT WFSCBVY EF DPOTVMUBUJPO EV DPNJUÊ E FOUSFQSJTF SÊGÊSFOUJFMT FNQMPJT T JMT FYJTUFOU WPJS HVJEF EF QSÊQBSBUJPO QBHF MFT EJTQPTJUJGT EF GPSNBUJPO SÍHMFT EF NJTF FO VWSF QVCMJDT ÊMJHJCMFT GJOBODFNFOUT QPTTJCMFT

-B GPSNBUJPO

$POOBÏUSF MFT NÊUIPEFT FU PVUJMT QPVS CJFO DPOEVJSF M FOUSFUJFO

5FDIOJRVFT EF M FOUSFUJFO QSPGFTTJPOOFM NPEB MJUÊT EF QSÊQBSBUJPO PVUJMT NPCJMJTBCMFT BOBMZTF EFT DPNQPSUFNFOUT TVJWJ EF M FOUSFUJFO -F DPOUFOV EF MB GPSNBUJPO EÊQFOE EF MB EFNBOEF EF M FOUSFQSJTF EFT CFTPJOT JEFOUJñ ÊT EF M FYQFSUJTF EV QSFTUBUBJSF

-FT NBSHFT EF NBOPFVWSF

WJUFS MFT QSPNFTTFT IBTBS EFVTFT MFT EÊDJTJPOT RVJ OF QFVWFOU QBT ËUSF TVJWJFT E FGGFU MB EJWVMHBUJPO E JOGPSNBUJPOT TFOTJCMFT

1SÊDJTJPOT RVBOU BVY NBSHFT EF NBO VWSF EPOU M JOUÊSFTTÊ EJTQPTF EBOT MF DBESF EF M FOUSFUJFO QSPGFTTJPOOFM JOGPSNBUJPOT RV JM QFVU EJWVMHVFS EÊDJTJPOT TVTDFQUJCMFT E ËUSF QSJTFT JNNÊEJBUF NFOU FOHBHFNFOUT RV JM QFVU QSFOESF

-FT PVUJMT

'BWPSJTFS MB QSÊQBSBUJPO EF M FOUSFUJFO QSPGFTTJPO OFM TPO CPO EÊSPVMFNFOU FU TPO TVJWJ )BSNPOJTFS MFT QSBUJRVFT EF M FOUSFQSJ TF $POTFSWFS MFT JOGPSNB UJPOT FO WVF EV QSPDIBJO FOUSFUJFO QSPGFTTJPOOFM

(SJMMF EF QSÊQBSBUJPO E FOUSFUJFOT WPJS HVJEF EF QSÊQBSBUJPO QBHF MJTUF EFT QPJOUT EF WJHJMBODF WPJS DBOFWBT QBHF USBNF QPVS DPOEVJSF M FOUSFUJFO WPJS QBHF j %ÊGJOJS MB HSJMMF EFT FOUSFUJFOT v SÊEJHFS MF DPNQUF SFOEV WPJS NPEÍMF QBHF GPSNVMFS MFT QSÊDPOJTBUJPOT WPJS NPEÍMF QBHF - FOUSFQSJTF EÊUFSNJOF MJCSFNFOU MFT TVQQPSUT GBDJMJUBOU MF EÊSPVMFNFOU EF M FOUSFUJFO QSPGFT TJPOOFM

0ASSER Ì L ACTION

$ &45 7064 26* -& %*5&4

"WFD 0QDBMJB FU VO DPOTVMUBOU OPVT BWPOT SÊBMJTÊ VO DBOFWBT JOUÊHSBOU VO SÊGÊSFOUJFM EF DPNQÊUFODFT VOF GJDIF TJHOBMÊUJRVF QPVS DIBRVF QPTUF MFT DPFGGJDJFOUT MF %*' QPVS DPOEVJSF DFU FOUSFUJFO %JSFDUFVS EFT SFTTPVSDFT IVNBJOFT &OUSFQSJTF EF NÊDBOJRVF EF QSÊDJTJPO TBMBSJÊT

6OF EFNBOEF EF %*' BV DPVST EF M FOUSFUJFO QSPGFTTJPOOFM OF WBVU QBT EFNBOEF PGGJDJFMMF *M GBVU EPOD SBQQFMFS BV TBMBSJÊ RV JM EPJU GBJSF TB EFNBOEF QBS ÊDSJU -B QFSTPOOF RVJ DPOEVJU M FOUSFUJFO QFVU MVJ SFNFUUSF VO NPEÍMF EF EFNBOEF %FT NPEÍMFT EF EFNBOEF EF %*' EF SÊQPOTFT QBS M FNQMPZFVS TPOU EJTQPOJCMFT XXX PQDBMJB DPN

%ÊGJOJS MB HSJMMF EFT FOUSFUJFOT - FOUSFUJFO QSPGFTTJPOOFM O FTU QBT VOF EJTDVT TJPO Æ j CÄUPOT SPNQVT v JM EPJU ËUSF TUSVDUVSÊ BVUPVS EF QPJOUT DMÊT &O MB NBUJÍSF SJFO O FTU GJHÊ OJ BVDVOF SÍHMF JNQPTÊF -F DPOUFOV EFT FOUSFUJFOT QSPGFTTJPOOFMT EPJU OÊBONPJOT DPSSFTQPOESF BV NPEF EF NBOBHFNFOU EF M FOUSFQSJTF FU ËUSF EJDUÊ QBS M PCKFDUJG QPVSTVJWJ DP DPOTUSVJSF VO QSPKFU QSPGFTTJPOOFM " NJOJNB MFT QPJOUT TVJWBOUT EPJWFOU ËUSF BCPSEÊT CJMBO EV QBSDPVST QSPGFTTJPOOFM FU EF GPSNBUJPO EV TBMBSJÊ GPSNBUJPOT TVJWJFT QPTUFT PDDVQÊT DPNQÊUFODFT EÊWFMPQQÊFT TPVIBJUT FU NPUJWBUJPOT EV TBMBSJÊ NJTF FO QFSTQFDUJWF BWFD MFT CFTPJOT EF M FOUSFQSJTF Æ DPVSU PV NPZFO UFSNF ÊUVEF EFT CFTPJOT EV TBMBSJÊ GPSNBUJPO EÊWFMPQQFNFOU EFT DPNQÊUFODFT QSPKFU E VUJMJTBUJPO EV %*' EÊGJOJUJPO E VO QMBO E BDUJPOT OPUBNNFOU FO UFSNFT EF GPSNBUJPO r EJTQPTJUJGT NPCJMJTBCMFT QMBO EF GPSNBUJPO QSPGFTTJPOOBMJTBUJPO r NJTF FO QMBDF EF GPSNBUJPO IPST UFNQT EF USBWBJM 1PVS GBDJMJUFS MB DPOEVJUF EF M FOUSFUJFO QSPGFTTJPOOFM FU TJNQMJGJFS MF USBJUFNFOU EFT SÊTVMUBUT JM FTU VUJMF EF DPODFWPJS VO TVQQPSU TQÊDJGJRVF WÊSJUBCMF GJM SPVHF EFT ÊDIBOHFT FOUSF MB QFSTPOOF DIBSHÊF EF M FOUSFUJFO FU MF TBMBSJÊ WPJS NPEÍMF QBHF

'JYFS MF j CPO v DBMFOESJFS 1PVS DIPJTJS MF DBMFOESJFS EFT FOUSFUJFOT QSPGFT TJPOOFMT VO QSJODJQF Æ SFUFOJS M FYQMPJUBUJPO EF MFVST SÊTVMUBUT EPJU QFSNFUUSF EF DPOTUSVJSF VO QMBO EF GPSNBUJPO QFSUJOFOU "VTTJ GBVU JM GJYFS MFT EBUFT EFT FOUSFUJFOT TVGGJ TBNNFOU FO BNPOU EF M ÊMBCPSBUJPO EV QMBO EF GPSNBUJPO 1BS FYFNQMF QPVS VO QMBO BSSËUÊ FO EÊDFNCSF MFT FOUSFUJFOT QSPGFTTJPOOFMT QFVWFOU ËUSF QSPHSBNNÊT FO NBJ PV KVJO QSÊDÊEFOU FU DF TPVT SÊTFSWF EF EJGGÊSFOUT QBSBNÍUSFT UBJMMF EF M FOUSFQSJTF QMBOOJOH EF USBWBJM FU EFT DPOHÊT BOOVFMT EÊMBJT EF USBJUFNFOU EFT SÊTVMUBUT EFT FOUSFUJFOT DBMFOESJFS EF DPOTVMUBUJPO EFT SFQSÊTFOUBOUT EV QFSTPOOFM TVS MF QMBO EF GPSNBUJPO

0ASSER Ì L ACTION

<11/ -FWFS MFT SÊUJDFODFT EV TBMBSJÊ j +F WPJT NPO DIFG UPVT MFT KPVST RV FTU DF RVF M FOUSFUJFO QSPGFTTJPOOFM WB DIBOHFS v - FOUSFUJFO QSPGFTTJPOOFM FTU VO NPNFOU EF EJBMPHVF EJGGÊSFOU EÊDPOOFDUÊ EV RVPUJEJFO $IBDVO QFVU QSFOESF EV SFDVM JM T BHJU EF T ÊDPVUFS NVUVFMMFNFOU E FOWJTBHFS EFT QSPKFUT FOTFNCMF FU OPO EF UFOJS VOF SÊVOJPO EF USBWBJM

j +F O BJ SJFO Æ EJSF 5PVU WB CJFO v - FOUSFUJFO QSPGFTTJPOOFM OF TFSU QBT Æ TPVMFWFS EFT QSPCMÍNFT NBJT Æ PGGSJS BV TBMBSJÊ M PQQPS UVOJUÊ EF QSFOESF FO NBJO TPO QBSDPVST QSPGFT TJPOOFM $F O FTU QBT VOF GJO FO TPJ NBJT M ÊMÊNFOU DMÊ E VO QSPDFTTVT RVJ TFSU BVUBOU MF TBMBSJÊ EBOT TB WJF QSPGFTTJPOOFMMF RVF M FOUSFQSJTF EBOT TB HFTUJPO EF M FNQMPJ FU EFT DPNQÊUFODFT

j 6O QSPKFU QSPGFTTJPOOFM +F O BJ QBT E JEÊF v

EF MB QFSTPOOF FO DIBSHF EFT FOUSFUJFOT QSPGFTTJPOOFMT j 1SÊQBSFS M FOUSFUJFO DPODFWPJS EFT PVUJMT ÉB QSFOE USPQ EF UFNQT v 1PVS QMVT E FGGJDBDJUÊ FU EF HBJO EF UFNQT DF HVJEF QSPQPTF JOGPSNBUJPOT FU PVUJMT © TVJWSF

j $PNNFOU TF DPNQPSUFS QFOEBOU M FOUSFUJFO 2VFMMFT UFDIOJRVFT FU NÊUIPEFT NFUUSF FO VWSF v $POOBÏUSF MFT DPNQPSUFNFOUT Æ QSJWJMÊHJFS T FOUSBÏOFS ËUSF FO NFTVSF E JEFOUJGJFS EFT DPN QÊUFODFT SFQÊSFS EFT EJGGJDVMUÊT QBSUJDVMJÍSFT 4VS DFT BTQFDUT FU CJFO E BVUSFT EFT GPSNBUJPOT Æ MB DPOEVJUF E FOUSFUJFOT QSPGFTTJPOOFMT FYJTUFOU BWFD VO GJOBODFNFOU QPTTJCMF E 01$"-*"

3JFO O PCMJHF Æ BWPJS VO QSPKFU QSPGFTTJPOOFM -F CVU EFT FOUSFUJFOT QSPGFTTJPOOFMT O FTU QBT EF DPOUSBJOESF Æ M ÊMBCPSBUJPO E VO QSPKFU NBJT E ÊDIBOHFS TVS MB TJUVBUJPO QSPGFTTJPOOFMMF FO T ÊDBSUBOU EFT QSPCMÍNFT RVPUJEJFOT 5PVUFGPJT FO EJTDVUBOU FO QSFOBOU DPOOBJTTBODF EFT CFTPJOT EF M FOUSFQSJTF EFT JEÊFT QFVWFOU WFOJS FU VO QSPKFU TF EFTTJOFS "QSÍT M FOUSFUJFO FO GPOD UJPO EF DF RVJ T FTU EJU FU TJ MF TBMBSJÊ MF TPVIBJUF JM QPTTJCMF E FOWJTBHFS VO CJMBO EF DPNQÊUFODFT QPVS M BJEFS Æ DPOTUSVJSF PV Æ DPOGJSNFS VO QSPKFU QSPGFTTJPOOFM PV EF GPSNBUJPO

- FOUSFUJFO QSPGFTTJPOOFM EPJU TF EÊSPVMFS QFOEBOU MF UFNQT EF USBWBJM EV TBMBSJÊ "GJO EF HBHOFS FO FGGJDBDJUÊ FU FO UFNQT VOF HSJMMF EF RVFTUJPOOFNFOU QFVU ËUSF QSÊBMBCMFNFOU SFNJTF BV TBMBSJÊ FO NËNF UFNQT RVF MB QSJTF EF SFOEF[ WPVT BGJO EF M BJEFS Æ TF QSÊQBSFS WPJS HVJEF QBHF

0ASSER Ì L ACTION

$ &45 7064 26* -& %*5&4

$F EJBMPHVF FOUSF VO FODBESBOU FU VO TBMBSJÊ EPJU ËUSF TFSFJO BGJO RVF DIBDVO QVJTTF T FYQSJNFS TVS MFT DPNQÊUFODFT QSPGFTTJPOOFMMFT MFT BUUJUVEFT MFT DPNQPSUFNFOUT FU MFT TPVIBJUT E ÊWPMVUJPO *M T BQQVJF TVS EFT DSJUÍSFT GBDUVFMT FU OPO TVS VO KVHFNFOU *M ÊWJUF BJOTJ MFT CSVJUT EF DPVMPJS MFT SÍHMFNFOUT EF DPNQUF FU MB QFVS EF TF WPJS KVHFS 1SÊTJEFOU &OUSFQSJTF EF USBJUFNFOU EPDVNFOUBJSF TBMBSJÊT

&O EÊGJOJUJWF DFT FOUSFUJFOT QSPGFTTJPOOFMT DPOEVJTFOU IJÊSBSDIJF FU TBMBSJÊT Æ JOTUBVSFS VOF EJTDVTTJPO GSBODIF FU USÍT DPOTUSVDUJWF PÜ DIBDVO QFVU T FYQSJNFS FU DF FO UPVUF DPOGJEFOUJBMJUÊ %JSFDUSJDF EFT SFTTPVSDFT IVNBJOFT &OUSFQSJTF EF USBOTQPSU TBMBSJÊT

2'0&#06 .o'064'6+'0 UBCMJS MF EJBMPHVF -FT QSFNJÍSFT NJOVUFT EF M FOUSFUJFO TPOU VO NPNFOU FTTFOUJFM MF DMJNBU RVJ T JOTUBMMF QFVU ËUSF PV OPO GBWPSBCMF Æ VO ÊDIBOHF GSVD UVFVY *M GBVU DSÊFS MF j CPO v DPOUBDU FO NFUUBOU MF TBMBSJÊ Æ M BJTF 2VFMRVFT DPOTFJMT QPVS Z QBSWFOJS SFNFSDJFS MF TBMBSJÊ EF TB QSÊTFODF OF QBT T BTTFPJS EFSSJÍSF VO CVSFBV TZNCPMF E BVUPSJUÊ FU TVSUPVU CJFO SFQSÊDJTFS M PCKFU EF MB SFODPOUSF EÊGJOJS TPO DPOUFOV FU MFT DPOEJUJPOT EF TPO EÊSPVMFNFOU

DPVUFS BDUJWFNFOU 5PVU BV MPOH EF M FOUSFUJFO QSPGFTTJPOOFM JM OF GBVU QBT IÊTJUFS Æ MBJTTFS MF TBMBSJÊ T FYQSJNFS MF SFOESF BDUFVS EF M FOUSFUJFO FU OPO TQFDUBUFVS QPTFS EFT RVFTUJPOT PVWFSUFT FU SFGPSNVMFS MFT SÊQPOTFT BGJO EF T BTTVSFS EF MFVS CPOOF DPNQSÊIFOTJPO NPOUSFS TPO BUUFOUJPO FO ÊWJUBOU USPQ EF QSJTFT EF OPUF -B QFSTPOOF DIBSHÊF EF DPOEVJSF M FOUSFUJFO EPJU ËUSF FO QPTJUJPO E ÊDPVUF *EÊBMFNFOU MF UFNQT EF QBSPMF QFVU ËUSF BJOTJ SÊQBSUJF QPVS MF SFTQPOTBCMF QPVS MF TBMBSJÊ

4BWPJS DPODMVSF FU QSFOESF DPOHÊ

5SPJT BUUJUVEFT Æ ÊWJUFS BCTPMVNFOU DPODMVSF TVS EFT QSPNFTTFT IBTBSEFVTFT SFTUFS EBOT MF GMPV RVBOU BVY TVJUFT EPOOÊFT Æ M FOUSFUJFO QSPGFTTJPOOFM QSFOESF EFT EÊDJTJPOT RVJ OF QPVSSPOU QBT ËUSF TVJWJFT E FGGFU

$ FTU DFSUBJOFNFOU M VOF EFT ÊUBQFT DMÊ EF M FOUSFUJFO RV JM OF GBVU QBT OÊHMJHFS MF SFTQPOTBCMF EF M FOUSFUJFO EPJU SFGPSNVMFS MFT QSJODJQBVY QPJOUT SFUFOVT FU JOWJUFS MF TBMBSJÊ Æ FO GBJSF EF NËNF MVJ QSPQPTFS E FYQSJNFS TFT SFNBSRVFT QPTJUJWFT PV OÊHBUJWFT M JOGPSNFS EFT NPEBMJUÊT EF TVJWJ EV SFOEF[ WPVT DPNNFOU EBOT RVFM EÊMBJ FU QBS RVJ MFT SÊTVMUBUT WPOU ËUSF USBJUÊT FU MVJ JOEJRVFS RVFM UZQF EF j SFUPVS v JM QFVU FO BUUFOESF OPVWFBV SFOEF[ WPVT SFNJTF E VOF OPUF EF TZOUIÍTF E VO DPNQUF SFOEV MF SFNFSDJFS QPVS TB QBSUJDJQBUJPO *M FTU QPTTJCMF E ÊUBCMJS EÍT M JTTVF EF M FOUSFUJFO VO EPDVNFOU DP TJHOÊ QBS MFT EFVY JOUFSMPDVUFVST BUUFTUBOU EF MB UFOVF EF M FOUSFUJFO FU JODMVBOU MFT QSJODJQBVY QPJOUT BCPSEÊT MFT TVJUFT FOWJTBHÊFT MFT SFNBSRVFT GPSNVMÊFT WPJS NPEÍMF QBHF

0ASSER Ì L ACTION

#24 5 .o'064'6+'0 "TTVSFS MF TVJWJ EF M FOUSFUJFO FTU FTTFOUJFM QPVS DSÊEJCJMJTFS MB EÊNBSDIF FU HBSBOUJS VO SFUPVS TVS JOWFTUJTTFNFOU 7PJDJ MFT QSJODJQBVY ÊMÊNFOUT Æ QSÊWPJS

-F DPNQUF SFOEV E FOUSFUJFO *M T BHJU EF GPSNBMJTFS MFT ÊMÊNFOUT DMÊT BGJO EF QSÊQBSFS MFT EÊDJTJPOT Æ QSFOESF FU HBSEFS MB NÊNPJSF EF M ÊDIBOHF QPVS MFT FOUSFUJFOT QSPGFTTJPOOFMT Æ WFOJS WPJS NPEÍMF QBHF

-B USBOTNJTTJPO EFT SÊTVMUBUT 4J M FOUSFUJFO B ÊUÊ DPOEVJU QBS MF SFTQPOTBCMF IJÊSBSDIJRVF DFMVJ DJ EPJU GBJSF j SFNPOUFS v MFT SÊTVMUBUT BVQSÍT EF M FNQMPZFVS EV TFSWJDF DIBSHÊ EFT SFTTPVSDFT IVNBJOFT

-F USBJUFNFOU EFT JOGPSNBUJPOT &YQMPJUFS MFT SÊTVMUBUT EF DIBRVF FOUSFUJFO D FTU ÊUVEJFS MFT SÊQPOTFT EV TBMBSJÊ MFT TPVIBJUT FYQSJNÊT TFT EFNBOEFT MFT NFUUSF FO QFSTQFDUJWF BWFD MFT CFTPJOT EF M FOUSFQSJTF TB QPMJUJRVF EF GPSNBUJPO TFT QSPKFUT EF EÊWFMPQQFNFOU EÊGJOJS VO QMBO E BDUJPOT GPSNBUJPO NPCJMJUÊ 7"& UVUPSBU FU VO QMBOOJOH EF SÊBMJTBUJPO WPJS NPEÍMF QBHF

-F USBJUFNFOU EF M FOTFNCMF EFT FOUSFUJFOT QSPGFTTJPOOFMT QFSNFU ÊHBMFNFOU EF DPOTUSVJSF MF QMBO EF GPSNBUJPO EF M BOOÊF TVJWBOUF GBJSF MF CJMBO EF MB EÊNBSDIF FU M ÊWBMVFS RVFMT j SFUPVST v FO GPOU MFT SFTQPOTBCMFT FU MFT TBMBSJÊT 4F TPOU JMT BQQSPQSJÊT MFT PVUJMT BGJO E JEFOUJGJFS MFT BNÊMJPSBUJPOT QPTTJCMFT QSÊQBSFS M JOGPSNBUJPO EFT SFQSÊTFOUBOUT EV QFSTPOOFM TVS MFT DPOEJUJPOT HÊOÊSBMFT EF EÊSPVMFNFOU EFT FOUSFUJFOT QSPGFTTJPOOFMT -FT SÊTVMUBUT EFT FOUSFUJFOT QSPGFT TJPOOFMT QFVWFOU ËUSF VOF FYDFMMFOUF TPVSDF E JOGPSNBUJPO Æ FYQMPJUFS EBOT MF DBESF E VOF EÊNBSDIF EF (FTUJPO QSÊWJTJPOOFMMF EFT FNQMPJT FU EFT DPNQÊUFODFT (1&$ 1SFOF[ DPOTFJM BVQSÍT E 01$"-*"

- JOGPSNBUJPO EV TBMBSJÊ UBQF JOEJTQFOTBCMF JOGPSNFS MF TBMBSJÊ EFT EÊDJTJPOT QSJTFT Æ MB TVJUF EF TPO FOUSFUJFO *M GBVU ÊHBMFNFOU M JOWJUFS Æ BOOFYFS Æ TPO QBTTFQPSU GPSNBUJPO WPJS NPEÍMF QBHF MFT EÊDJTJPOT EF GPSNBUJPO SFDPNNBOEÊFT MPST PV Æ M JTTVF EF M FOUSFUJFO QSPGFTTJPOOFM &OGJO TJ MB EÊDJTJPO QPSUF TVS M VUJMJTBUJPO EV %*' JM DPOWJFOU EF SBQQFMFS BV TBMBSJÊ EF GBJSF TB EFNBOEF QBS ÊDSJU

<11/ &O DBT EF EÊTBDDPSE $PNNFOU BHJS TJ MF TBMBSJÊ DPOUFTUF MF SÊTVMUBU EF M FOUSFUJFO 6O BDDPSE DPMMFDUJG BQQMJDBCMF Æ M FOUSFQSJTF QFVU QSÊWPJS VOF QSPDÊEVSF EF SÍHMFNFOU EFT DPOUFTUBUJPOT © EÊGBVU NJFVY WBVU FYQMJRVFS BV TBMBSJÊ MF TFOT FU MFT SBJTPOT EF MB EÊDJTJPO QSJTF TJ CFTPJO FO PSHBOJTBOU VO OPVWFM FOUSFUJFO 'POEÊ TVS MF EJBMPHVF M FOUSFUJFO QSPGFTTJPOOFM EPJU TF QSPMPOHFS TVS MF NËNF NPEF 5PVUFGPJT TJ EFT EÊTBDDPSET TF NVMUJQMJFOU JM FTU BMPST OÊDFTTBJSF E BOBMZTFS MFT NPEBMJUÊT EF EÊSPVMFNFOU EFT FOUSFUJFOT QSPGFTTJPOOFMT BGJO E FO SFQÊSFS MFT EZTGPODUJPOOFNFOUT © OPUFS EV QPJOU EF WVF KVSJEJRVF M FNQMPZFVS HBSEF MB NBÏUSJTF EFT EÊDJTJPOT QSJTFT

$ &45 7064 26* -& %*5&4

- FYQMPJUBUJPO EFT SÊTVMUBUT EFT FOUSFUJFOT QSPGFTTJPOOFMT WPOU QFSNFUUSFOU EF DPOTUSVJSF VO QMBO EF GPSNBUJPO BV QMVT QSÍT EFT CFTPJOT EF DSPJTTBODF EF M FOUSFQSJTF FU EFT ÊWPMVUJPOT EFT QBSDPVST QSPGFTTJPOOFMT EFT TBMBSJÊT FU DF FO EÊWFMPQQBOU FO QBSBMMÍMF MB HFTUJPO EV %*' %JSFDUSJDF EFT 3FTTPVSDFT IVNBJOFT &UBCMJTTFNFOU IÔUFMJFS TBMBSJÊT

0ASSER Ì L ACTION

4 %#2+67.#6+( -FT ÊUBQFT DMÊT EF M FOUSFUJFO QSPGFTTJPOOFM "WBOU

1FOEBOU

*OGPSNFS FU TFOTJCJMJTFS M FODBESFNFOU MFT TBMBSJÊT FU MFT SFQSÊTFOUBOUT EV QFSTPOOFM TVS MB NJTF FO VWSF EFT FOUSFUJFOT $IPJTJS MB QFSTPOOF DIBSHÊF EF M FOUSFUJFO FNQMPZFVS FODBESFNFOU 1MBOJGJFS MFT FOUSFUJFOT QSPGFTTJPOOFMT Æ VO NPNFOU PQQPSUVO OPUBNNFOU BV SFHBSE EF M ÊMBCPSBUJPO EV QMBO EF GPSNBUJPO 'BJSF MF QPJOU TVS MF DPOUFYUF ÊDPOPNJRVF FU TPDJBM EF M FOUSFQSJTF TFT PSJFOUBUJPOT TUSBUÊHJ RVFT TFT CFTPJOT FO UFSNFT EF DPNQÊUFODFT %ÊUFSNJOFS MFT QPJOUT DMÊT TUSVDUVSBOU M FOUSF UJFO -FT GPSNBMJTFS Æ USBWFST VO TVQQPSU QPVS SFDVFJMMJS MFT JOGPSNBUJPOT TVS MF TBMBSJÊ QPTUF PDDVQÊ GPSNBUJPOT EÊKÆ TVJWJFT TJUVBUJPO BV SFHBSE EV %*' 4 JOGPSNFS TVS MFT EJTQPTJUJGT E BDDÍT Æ MB GPSNBUJPO $IPJTJS VOF EBUF FU VO MJFV QSPQJDF QPVS JOTUBVSFS VOF DPOWJWJBMJUÊ EF MB SFODPOUSF MPDBM BWFD EV QBTTBHF CSVZBOU FOESPJU USPQ TPMFOOFM 1SÊWPJS VOF QMBHF IPSBJSF TVGGJTBOUF Æ IFVSFT BGJO E ÊWJUFS EF M ÊDPVSUFS JOUFNQFT UJWFNFOU 0SHBOJTFS EFVY FOUSFUJFOT QBS KPVS BV NBYJNVN *OGPSNFS MF TBMBSJÊ FU OPO MF DPOWPRVFS 3FNFUUSF Æ DIBRVF TBMBSJÊ VO EPDVNFOU QPVS QSÊQBSFS M FOUSFUJFO

3BQQFMFS MFT PCKFDUJGT EF M FOUSFUJFO QSPGFTTJPO OFM FU DFVY EF M FOUSFQSJTF FO UFSNFT E BDUJWJUÊT EF EÊWFMPQQFNFOU $POEVJSF M FOUSFUJFO TVS MB CBTF EV EPDVNFOU TVQQPSU Bñ O EF TUSVDUVSFS M ÊDIBOHF FU GBDJMJUFS TPO USBJUFNFOU (BSBOUJS MB DPOñ EFOUJBMJUÊ EFT JOGPSNBUJPOT %POOFS MB QBSPMF BV TBMBSJÊ FU MF MBJTTFS T FYQSJNFS OF QBT MF USBOTGPSNFS FO TQFDUBUFVS 4F DPODFOUSFS TVS DF RVJ TF EJU FU OPO TVS MB QSJTF EF OPUF 4JHOFS MF TVQQPSU QBHF QPVS BDUFS TPO EÊSPVMFNFOU $PODMVSF FO QSÊDJTBOU MFT TVJUFT QPTTJCMFT EF M FOUSFUJFO

"QSÍT © MB ñ O EF M FOUSFUJFO ÊOPODFS DMBJSFNFOU MFT DPOEJUJPOT EF TPO TVJWJ 'BJSF SFNPOUFS MFT SÊTVMUBUT EF M FOUSFUJFO BVQSÍT EF MB QFSTPOOF PV EV TFSWJDF EÊDJTJPOOBJSF FNQMPZFVS SFTQPOTBCMF EFT SFTTPVSDFT IVNBJOFT *OGPSNFS MF TBMBSJÊ EFT EÊDJTJPOT QSJTFT 1SPDÊEFS Æ WPUSF BVUP ÊWBMVBUJPO EF M FOTFNCMF EFT FOUSFUJFOT NFOÊT j NPO DPNQPSUFNFOU ÊUBJU JM MF CPO v j BJ KF TV NFUUSF MF TBMBSJÊ Æ M BJTF v j NB QSJTF EF OPUF FTU FMMF TBUJTGBJTBOUF v FU SÊó ÊDIJS Æ MB QFSUJOFODF EFT PVUJMT VUJMJTÊT "DDSPÏUSF TPO Fî DBDJUÊ FO TVJWBOU VOF GPSNBUJPO Æ MB DPOEVJUF EFT FOUSFUJFOT QSPGFTTJPOOFMT

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/UTILS PRATIQUES

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.PEÍMF EF DPNQUF SFOEV EF M FOUSFUJFO QSPGFTTJPOOFM

4VJUFT EF M FOUSFUJFO QSPGFTTJPOOFM

.PEÍMF EF QBTTFQPSU GPSNBUJPO

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