PROGNOST Systems Customer Support Brochure

Intelligence on Duty

Customer Support PROGNOST Systems Lifecycle Support

Machinery Diagnoses & Phone Hotline

Software Upgrade

Periodic Measurements

User Seminars

System Maintenance

“I want a responsive Customer Support to confirm my decisions on short notice”

24/7 Hotline

24/7 Hotline

“I am new in the field of monitoring and need profound training”

User Seminars

“I focus on so many tasks and want to outsource regular machine assessments”

Condition Reports

“Our IT regulations strictly demand up-to-date system security and performance”

Software Upgrade

“Having our Rotating Equipment

24/7 or 10/5 Phone Hotline Support

running is mission critical. Some-

Phone Hotline Support is a valuable resource and provides expert know­how around the clock. Remote access to your system allows fast and efficient support.

times I have to make decisions with

“Ich möchte erreich“Monitoring ist für mich bare Ansprechpartner far-reaching consequences. eine neue Aufgabe. die Entscheidungen Dafür benötie ich ein kurzfristig bestätigen I want a responsive Customer umfangreiches Training” können”

Support to discuss and confirm my decisions on short notice”

“Ich habe ein großes “Unsere IT-Richtlinie schreibt Verantwortungsgebiet. vor,and die USA den dauerhaft • Support teams are locatedSysteme in Germany Die Überwachung einiger den aktuellesten Sicherheits• Your PROGNOST contact has remote access to your Maschinen möchte ich und Leistungsanforderungen system and supports you based on analyses and system extern vergeben. ” entsprichen. ” outputs.

All questions about your PROGNOST® installa­ tion – from measuring loops to DCS connection – are answered, too.

• In­depth knowledge supports your decision­making process and helps you achieve your maintenance and operational goals.

Alarm forwarding 24/7 Hotline

Anwenderseminare

TheZustandsberichte automatic alarm forwarding PROGNOST Systems SoftwaretoUpgrade provides expert advise and reports after machine mal­ functions. This offers a real advantage for machine oper­ ators who receive reports of machine issues without any request or maybe before knowing of any machine issue.

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“I am new in the field of monitoring and I need profound training with our new system to understand and fully exploit its capabilities. This training should be modular to gradually develop my knowledge to expert level”

User Seminars The Initial User Seminar addresses all users and is the key to ensure a smooth start. All system components and their interactions are explained. Expert instruction enables you to evaluate the condition of machines and perform accurate failure analyses.

The Advanced User Seminar covers advanced diag­ nostic methods and root cause analyses. It is the foun­ dation for full capability to work with the system and to realize maximum benefits from condition monitoring.

The seminar for Control Room Personnel covers the ba­ sics for using condensed machine condition information.

Participants of the Instrumentation Specialists Seminar will become skilled in the fundamentals of PROG­ NOST® hard- and software. Parts replacement and general troubleshooting procedures are included.

“I have to concentrate on so many tasks and different kinds of machinery that I want to outsource the regular machine assessments to ensure optimum machinery health and production uptime”

Machinery Health Reports and Root Cause Analysis Machinery Health Reports are written status reports compiled by the diagnostic experts of PROGNOST Systems.

The conclusions and recommendations are based on the monitoring data of your PROGNOST® system. The health reports provide high-quality assessments operators can rely on. They can be ordered on an annual, half-year, quarterly or monthly basis.

The Weekly Re-assessment transfers the regular analy­ sis workload from your desk to the PROGNOST customer support team. Thus you get the best system output with the lowest effort. case of machinery anomalies, On-demand reports In with root cause analysis help identifying the most effi­ cient maintenance measures.

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Software Upgrade

“Our IT regulations, especially

PROGNOST gains knowledge about everyday challeng­ es our clients face like, machinery issues, solutions, and special requests from customers. Each year, all these experiences are transformed into a new, full-version Software Upgrade. Improvements affect IT securi­ ty, signal analyses, system stability, software usability, and more. New customer­initiated analyses and a new version of our unique Failure Pattern Database which represents our verified know how of the past 25 years are also part of new software versions.

for 3rd party integrators, are very strict. We demand a proven concept how the system will be kept up-to-date in terms of IT security and performance”

Hardware Service System hardware requires regular monitoring and main­ tenance. Regular checks are recommended or prescribed as a Proof Test Interval according to IEC 61511. You may also occasionally need components replaced. We keep all standard components in stock, making it possible for us to respond quickly and restore normal operation promptly.

Modular Service Agreement

“We want a flexible service model.

To provide a package of services tailored to your needs, we offer a modular Service Agreement allowing you to choose the services you need, when you need it.

System Maintenance On-demand signal analyses

PROGNOST®-DataCenter

Customer Support to for contingencies and realize

confirm my decisions on” short notice” an rapid Return-on-Investment.

“I am new in the field of monitoring and need profound training”

User Training

Modular Service Agreement

Services Weekly Assessment

This is the best way for us to plan “I want a responsive

Trainings for Specialists 24/7 Hotline

24/7 Hotline

24/7 Hotline

User Seminars

Software Upgrade

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“Ich möchte erreich-

“ t o m

Temporary Monitoring

Status quo

Diagnostic Report

by PROGNOST

Periodical Monitoring

Status quo

Status quo

Diagnostic Report

by PROGNOST

Diagnostic support based on PROGNOST® data Initial start­ups of new compressors, machines with a failure history, production assests going back online after overhauls – these are the critical moments in which online monitoring and diagnostic expertise is required.

The PROGNOST Systems Customer Support offers seve­ ral options to monitor your Rotating Equipment. From short term Temporary Monitoring to repetitive Perio­ dical Monitoring and finally Long­Term Monitoring. All three models are based on the machine data acquired and recorded with the powerful PROGNOST®­NT Swift mobile system. After analyses of the data by our Customer Support experts, machine operators receive a Machinery Health Report that is based on gapless and simultane­ ously analyzed signals of the entire machine. Equipped with this report, operators have good information to make firm decisions for maintenance campaigns, perfor­ mance optimization and reliable uptime predictions.

PROGNOST®­NT Swift is capable to acquire, analyze and record 26 channels (covering one 6­throw compressor): • • • • •

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Velocity Acceleration Piston rod position Trigger Dynamic Pressure

Long-Term Monitoring

Status quo

Diagnostic Report

by PROGNOST Visualization on site

www.prognost.com

PROGNOST Systems, Inc. 1018 Hercules Ave. Houston, TX, 77058 USA +1 - 281 - 480 - 93 00 +1 - 281 - 480 - 93 02 infousa@prognost.com

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PROGNOST Systems GmbH Daimlerstr. 10 48432 Rheine Germany +49 (0)59 71 - 8 08 19 0 +49 (0)59 71 - 8 08 19 42 info@prognost.com