Programmed Property Services

Recruit. Deploy. Manage. Maintain

The light towers at the MCG, VIC, customer since 1973

A complete package to suit your individual needs.

Programmed provides the people, maintenance, tools and expertise to help your business grow. One of the most respected organisations in Australia, Programmed has built its reputation on providing quality solutions to workplaces across all industry sectors.

Front cover images Top: Body Corporate, Brighton, VIC Bottom Right: Parliament House, ACT

The importance of maintenance.

To ensure your business and brand is optimised, it's critical that your property is carefully maintained and presents the best possible image. To achieve this without distracting management from their most important goal – continuing to grow the business – requires the company to engage a specialist in an array of property maintenance services.

That's where we can help.

Programmed provides integrated maintenance solutions to business around Australia and New Zealand.

With a workforce of over 1,500 skilled staff, tradespeople and apprentices, we offer maintenance services that cater to different customer requirements in a wide variety of industry sectors.

The key to our ability to take care of your property lies in the diverse range of services we can provide. With expertise in painting, landscaping, turf management, interior fit-out and corporate image signage, Programmed provides a single point of contact for all your maintenance needs.

KIA Motors, Parramatta, NSW Corporate Imaging

For over 60 years, companies across Australia and New Zealand have trusted us to develop and deliver effective branding, painting, grounds and maintenance solutions.

It’s this deep understanding of the industry that allows us to develop a customised programme, to meet your individual needs. Any work we undertake is at a time that’s convenient for you. All employees have trade qualifications, appropriate clearances and are respectful of your property, while following strict OHS and environmental policies. Plus, our programmes make costs predictable over a period of years according to your preferred payment approach.

The work is always of a high standard and the team is always professional and courteous in their dealings with us and our residents.

Trish Low Manager Accommodation Services Australian National University

Simply put, we work on your terms. It’s all part of the package.

Noble Park Aquatic Centre, Noble Park, VIC Corporate Imaging

Strengthen your brand with exceptional signage.

Branding is more than just your logo.

Whether you’re interested in a single identification sign or a complete visual strategy, our Corporate Imaging team can develop a range of signage solutions to enhance the interior and exterior of your premises.

From signage strategy and brand design, to rebranding corporate identities and refurbishing renowned retailers, our specialist team will ensure your site looks nothing short of exceptional. It’s what we do best.

Hertz Corporate Imaging

AON Sky Sign, Parramatta, NSW Corporate Imaging

Image and presentation are key – and together, these elements define your customers’ experience.

Our corporate imaging services include: • Complete project management for all types of corporate imaging programmes • Development of corporate identification manuals and specifications • Way-finding signage strategy and implementation • State-of-the-art LED and solar powered signage solutions • Manage manufacturing process and coordinate installation

• Building identification and directional signage • Site specific re-image artwork • Web-based image management • Management of regulatory approvals • National installation and service teams • Web-based project management • Ongoing sign maintenance schedules

The key reason why we chose Programmed to be entrusted with the look and feel of our branches was due to their ability to carry out this project on a national basis with consistency and an emphasis on quality.

Blane Coulcher Group Manager – Business Improvement Coates Hire

Monash University, Clayton, VIC Grounds and Landscaping

We like to do our groundwork.

Gardens come in all different shapes and sizes, so our grounds services are scaled to match.

From simple mowing and garden maintenance to large scale grounds management, landscaping and design consulting, we are passionate about horticulture and have the expertise to tackle jobs of any size.

It's excellent that the Programmed ground staff show initiative and want to improve the grounds appearance at the University.

Mark Corea Grounds Curator Monash University

Our landscaping and arboricultural experts can help you to design beautiful garden areas that will require a minimum of maintenance and choose the correct trees to avoid costly root damage.

When it comes to maintaining your grounds, the grounds team can not only deliver a high quality of service, but are qualified to properly test and evaluate your soil as well as maintain the highest quality sporting turf.

Domaine Chandon, Yarra Valley, VIC Painting and Grounds

Make an impression with gorgeous grounds.

Here are some of our grounds services:

Our friendly staff will ensure that your premises not only feature stunning gardens and grounds, but stay in superb condition – regardless of the size of your space, or the season..

When it comes to getting your grounds in great shape, leave it to our highly skilled horticultural team.

• Design and installation of efficient irrigation systems.

• Arboricultural services including audits and maintenance.

• Development and implementation of grounds management plans.

• Fine turf and sports turf management.

• Gardens and grounds maintenance including brush cutting, fertilizer application, mechanical edging, mowing, planting, pruning, waste removal and more.

• Landscape master planning, design, construction and project management.

• Sports oval preparation and maintenance.

• Water conservation and management strategies.

• Weed and pest control, including treating flowers and shrubs from pests and fungus, plus removing noxious plants and weeds.

Melbourne Town Hall, Melbourne CBD, VIC Painting and Refurbishment

Is your business painting the right picture?

Cracked, peeling or faded paintwork is one of the first things customers notice about a poorly maintained building.

That's why it's important to have the right people who possess the skills and equipment to provide a tailored painting solution and ongoing maintenance.

Clients such as the Melbourne Cricket Club have engaged us to maintain paintwork at the MCG since the 1970s. This long term relationship has delivered immaculate site presentation and the added benefit of master tradespeople who add genuine value to their maintenance programme.

Our teams of qualified painters are trained in safe and environmentally responsible work practices. They always carry spill kits, avoid washing tools on site and dispose of paint safely.

Here are some of our painting services: • Difficult-to-access projects – including working at heights, elevated platforms and abseiling.

• Out-of-hours and school term break work.

• Interior and exterior painting.

• Graffiti removal and anti-graffiti coatings application.

• Heavy-duty protective and flooring coatings.

• Heritage work and specialised finishes – including gold leafing and wall papering.

• High pressure cleaning – with recycled water options.

• Line marking.

• Surface preparation – such as abrasive blasting and chemical cleaning.

• Traffic management.

• Urgent jobs requiring large crews.

• Washing and dusting programmes.

Anglo Australian Telescope, Observatory Rd, NSW Painting

Build the value of your property.

Programmed can also assist with refurbishments to the existing structural, mechanical, utility and electrical infrastructure. This includes repairs, replacements and surface preparations, carpentry, plumbing, and electrical works. From modifying the existing structure and floor space through refits, to tiling and glazing, we can provide you one-stop convenience.

We can manage every aspect of your building service needs, from permits, project management, third-party liaison or labour, right up till completion.

Our complete building services include: • Substrate repairs

• Waterproofing

• Carpentry and joinery

• Partitioning and feature walls

• Steel and timber Balustrades

• Hardware/furniture

• Tiling

• New door openings

• Spatial redesign

• Ceiling Grid/Tiles

• Refurbishment

• Electrical upgrades

• Roofing repairs

• Sustainability upgrades

The outcome was not only to have painting delivered in a safe and professional manner, but holistically to support the changes we are making internally in order to drive cultural change and move to best practice.

Silvio Tenci BSc(hons) PhD Site Manager Bendigo Operations Parmalat Australia Ltd.

Trinity College, Perth, WA Painting, Grounds and Corporate Imaging.

Four ways to make budgeting simple.

Classic Programme

Schedule of Work and Expenditure

An up front work schedule with periodic payment.

The Classic Programme is ideal for situations where a major redevelopment or refurbishment project is needed. It provides for the bulk of the work to happen immediately, while payment is evenly distributed over the entire life of the programme.

Year 1

Year 2

Year 3

Year 4

Year 5

Year 6

Year 5

Year 6

Progress of Work and Expenditure

Year 1

Year 2

Year 3

Year 4

In this way, it ensures the greatest aesthetic impact on the property can occur as quickly as possible.

Choices Programme

Schedule of Work and Expenditure

Pay as you go – you decide when, where and how often.

This approach completes most of the work up front, with the majority of payments made as it is completed. Since more is paid up front, subsequent payments are smaller and in line with the value of work completed. While the works may be capitalised, payments from Year 2 onwards can be paid from predetermined budgets.

Year 1

Year 2

Year 3

Year 4

Year 5

Year 6

Year 5

Year 6

Progress of Work and Expenditure

Year 1

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Year 4

This programme may be suitable where there is a need to use the remaining funds in an annual budget, or the works need to be paid for from a ‘sinking fund’ established for the purpose. It may also be an appropriate solution where the owner of an asset is contributing part of the funds up front, or there is a grant available for the work.

Parmalat, Bendigo, VIC Painting, Grounds and Corporate Imaging

Multiform Programme

Schedule of Work and Expenditure

A uniform solution for multiple facilities or locations.

The Multiform Programme is designed to meet the needs of businesses with multiple assets in various states of repair. The works programme can be tailored to address specific assets as they require attention, while payments are evenly distributed over the period of the agreement.

Year 1

Year 2

Year 3

Year 4

Year 5

Year 6

Year 5

Year 6

Progress of Work and Expenditure

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Safeguard Programme™

Schedule of Work and Expenditure

Ongoing preservation programme to keep your asset looking new.

Year 1

Year 2

Year 3

Year 4

This is a regular programme of selective upkeep to maintain a facility that’s already in good condition. The work is paid for as it is completed, according to a predetermined annual plan. It is ideal for ongoing grounds maintenance projects. The Safeguard Programme is often put in place following the completion of another programme to retain the high standard that has been established,or when a new building’s warranty period expires.

Progress of Work and Expenditure

Year 1

Year 2

Year 3

Year 4

Work Performed

Scheduled Payments

Media House, Melbourne, VIC Audio Visual

Powering Australian businesses.

At all times the site team has conducted themselves in a very professional and courteous manner. They were very approachable and accommodating across all aspects of the project and a pleasure to work with, Peter Morton Services Engineer, Lend Lease Project: Adelaide Oval Refurbishment

Part of the Programmed Group, Electrical Technologies is Australia’s foremost provider of totally integrated audio visual, communications and electrical services.

With the ability to offer complete end-to-end solutions, we can undertake all aspects of a project, from initial assessment to design and construct, project management, installation, ongoing monitoring, service, as well as maintenance.

Your business will benefit from having just one experienced and professionally resourced supplier providing a range of related services in one installation.

As a national company with more than 600 staff, we have a proven capability to serve clients nationally with a well-equipped, directly employed workforce. We deliver both industry and government accredited client installations, and we’re a certified installer for the majority of industry vendors.

Electrical Technologies provides services in the following areas: Audio visual

• Infrastructure audits

• Audio visual integration

• Local and wide area networks

• Design and consultancy

• MATV cabling

• Supply and installation

• Optical fibre and copper solutions

• Customised user experience and workfow consultancy

• Patch panel management

• Scalable and comprehensive lifecycle management solutions, including:

• Testing and certification

• General commercial servicing and maintenance

• Voice and data structured cabling

• Generator and backup systems

• Wireless access points

• High voltage power cabling reticulation

Energy management

• Lightining protection

- Ad hoc support

- Schedule maintenance

- Emergence maintenance

- Concierge service

- Monitoing and reporting

Data communications

• Energy audits and light level audits • Energy monitoring • Lighting control technologies • Lighting efficiency analysis and upgrades

Electrical • Commercial lighting and power installations • Computer room power installations • Electrical design and construction

• Process control systems • Switchboard upgrades and alterations • Thermal image infra-red scanning

• Active equipment

• Power analysis and data logging

• Uninterruptible power supplies (UPS)

• Cable networking auditing

• Power factor correction

• Project management

• Computer room design

• Solar power

• Specialist technology solutons

• Data centres and disaster recovery centres

Support and maintenance: Programmed Technical Assist

• Tenancy refurbishments

The Programmed difference Programmed provides staffing, maintenance and facility management, without injury.

The Programmed Difference is our ability to:

Our customers choose us for what we deliver. Above and beyond skills, services and solutions, we bring The Programmed Difference – a key ingredient for additional value to each job, every time.

• Manage human resources amidst increased regulation.

• Recruit and develop people.

• Deploy the right person with the right competency to each job.

• Get safety right on the ground.

• Manage industrial relations despite increasingly difficult environments.

• Deliver operational improvement, flexibility and high levels of customer satisfaction.

There’s Zero Harm in promoting safety.

Every day we send thousands of people out to work on our clients' properties. We need to be confident – as do our clients – that our people are working as safely as possible when on site.

To that end, the vast majority of Programmed representatives are permanent employees.

This gives us – and you – the peace of mind that comes from knowing that every worker on your site has been fully inducted into the correct safety procedures for your workplace, as well as our unique ‘Zero Harm’ programme.

‘Zero Harm’ is the goal initiated by Programmed to protect the wellbeing of our workforce. Programmed is committed to ensuring that its employees return home from work in the same state they arrive – FREE FROM INJURY. To achieve the goal of ‘Zero Harm’, Programmed activities are governed by the following principles: Compliance Ensuring we all commit to and exceed all relevant laws and regulations.

Hazard Reduction Work safety begins by first identifying, then correcting, potential hazards in an employee’s environment. Working closely with our clients, we conduct onsite risk assessment and develop educational programmes for our employees to learn how to reduce the risk of harm.

Safety Leadership We set ourselves high performance targets at Programmed, and safety is no exception. That’s why each year we set ourselves stringent safety targets and measures for continuous improvement.

Safety Partnership We’re proud to partner with employees and clients who value workplace safety as highly as we do. With their continued co-operation and support, Programmed is able to deliver safer working environments each and every year.

To find out more about Zero Harm, visit programmed.com.au

PROGRAMMED LOCATIONS

DARWIN

Cairns Townsville Portland Hedland Karratha Paraburdoo

Newman

Mackay Alice Springs

Rockhampton Gladstone Sunshine Coast Toowoomba

Geraldton

Lismore Tamworth

PERTH

Bunbury

BRISBANE

Gold Coast Kalgoorlie Barossa Valley Esperance

ADELAIDE

Orange

Mildura

Shepparton Bendigo Ballarat Geelong Devonport

Port Macquarie Newcastle Wyoming

SYDNEY

Wollongong Canberra Albury Wodonga

Whangarei North Shore

AUCKLAND

Hamilton

New Plymouth

MELBOURNE

Palmerston North

Morwell

Nelson Blenheim

Launceston

HOBART

Programmed can help grow your business.

Mt Maunganui Rotorua Gisborne Napier Wellington

Christchurch

Invercargill

Dunedin

Through our size, experience and resources, we have the power to help grow businesses of any scale, in any industry.

Imagine what we can do for yours.

Take a look at the services we provide and if you can see a way our business may be able to assist yours, please contact your Programmed representative.

Property Services Specialising in property, planned maintenance and repairs to suit your property's unique needs. Services include painting, building repairs, groundskeeping, horticultural management, corporate imaging and signage.

Facility Management Building and facility management to help maximise your business's efficiency, while minimising disruption to your staff and operations.

Integrated Workforce A leading provider of managed labour, labour hire and staffing solutions, offering a customised service to its clients across a range of industries including civil and infrastructure, mining and resources, industrial, manufacturing, transport and commercial.

Marine A leading provider of marine manning, catering, vessel management, project management and logistics services for the offshore oil and gas industry, throughout Australia, New Zealand and Asia.

Maintenance A responsive, professional and safety-first provider of engineering, construction and maintenance services to the resources and energy sectors.

Electrical Technologies Australia's premier electrical and communications provider, Electrical Technologies delivers cost-effective, fully integrated solutions to the construction, defence, government, financial, commercial and infrastructure markets.

Turnpoint Telephone: 1800 620 911 marketing@programmed.com.au programmed.com.au

Established in 2002, Programmed Turnpoint is a leading provider of construction and maintenance services to the Golf, Horse Racing, Landscape and Sports Turf industries in the Australia and Pacific region.