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DISABILITY
2014-15 ANNUAL REPORT
www.connectgv.com.au
CONNECTGV STRATEGIC PLAN (2012-2015)
ConnectGV vision of the community: To be fully inclusive
ConnectGV mission: For ConnectGV to continuously develop, coordinate, and strengthen service options which connect people with disabilities to their local community
Values - ConnectGV believes in: • Individuality
Respecting the needs and opinions of individuals
• Accountability
Through professional service delivery
• Empathy
In the way we relate to participants
• Cooperation
Working effectively together
• Social Justice
And equity for all people
• Integrity
In conducting our service
CONTENTS
Board Members / Attendance.....................................2 Board Chairman and Chief Executive Officer..............3 Disability Services Manager........................................6 Occupational Health & Safety and Quality..................7 Future Directions Manager.........................................8 Outreach Program...................................................10 Day Options.............................................................11 Individualised Options..............................................12 Supported Accommodation......................................16 Sponsors and Board Directors of Management..........17 ConnectGV Partners.................................................18 Connect GV Foundation...........................................19 Finance ...................................................................20
2014-15 ANNUAL REPORT
BOARD MEETINGS ATTENDANCE 2014-15
DIRECTORS
01 02
POSSIBLE ATTENDANCES
ATTENDED
APOLOGIES
Christine Anderson
12
9
3
Jenny Cook
12
8
4
Darren Hall
12
9
3
Janet Gill Kirkman
12
10
2
Barry Kruse
12
11
1
Cam Mangiamelli
12
11
1
Chris Mepham
12
10
2
Rob Oldfield
12
10
2
Lou Perta
12
9
3
Carolyn Scott
12
9
3
Barry Kruse Board Chairman
Bruce Giovanetti Board Secretary / CEO
Darren Hall Treasurer
Christine Anderson Director
Jenny Cook Director
Cam Mangiamelli Director
Chris Mepham Director
Rob Oldfield Director
Lou Perta Director
Carolyn Scott Director
2014-15 ANNUAL REPORT
Janet Gill-Kirkman Director
BOARD CHAIRMAN AND CHIEF EXECUTIVE OFFICER
It is with pleasure that I once again present this Annual Report to the Members of ConnectGV, clients, families and staff. It has been another busy year within ConnectGV, back in October of 2014 we celebrated the agencies 60th year of operation, an open day was held where a number of our programs were exhibited to the public. We were fortunate to have the support from Verney Road School and Notre Dame College and overall it was an excellent day, rounded off by holding the Annual General Meeting. It was great to see so many old faces that have been associated with the agency for the best part of the 60 year period in attendance during the day. Over the day over 200 people attended which was a great result. I’m sure they all certainly enjoyed the festive environment and also able to see the growth and development of the facility and Agency generally. Our annual fundraiser was held in March of 2015 with a new sponsor on board, Thompson Motors of Shepparton. We thank Thompson Motors for their support and also acknowledge support over the past four years from Ken Muston Automotive. Thompson Motors were a great sponsor and we hope they have increased their sales from their partnership with us. We urge the ConnectGV Community to consider Thompson Motors if they are purchasing a vehicle. We had new members on the Fundraising Committee – Daniel Tait, Debbie McNamara, Shane O’Sullivan and Ellie Rees. We were very fortunate to have these people associated with the Fundraiser and helping us to bring it all together, we greatly appreciate their advice, support assistance and fundraising idea’s as well without forgetting the existing members of the organising committee who have been a great support over many years.
We had 50 auction items that were able to be bid on by the 195 people who attended the night. It was extremely successful and held at the Golf Club, we were fortunate to have Dave O’Neil, Comedian as entertainment. The night raised $25,000 dollars which will all go towards the Autism Respite House to enable young people with Autism to be able to have respite on a semi regular basis. The funds raised are used to pay staff and purchase provisions whilst working with the people that utilise the unit.
up step down model. We are still in negotiation with the government bodies to determine if the recurrent funding will be made available for this project. We are hopeful that our efforts will be rewarded in the longer term. The Board are also looking at the existing Day Options Facility, the building itself is 60 years old and it needs considerable work done to it to bring it up to suitable standards. The Board are considering all options in relation to the Day Options and its location and a report will be prepared for the Board in the New Year providing advice as to which are the better options to proceed with. During the year we were asked to manage another smaller organisation in the southern part of the region Dame Pattie Menzies Centre in Alexandra. The original intent was to merge with Dame Pattie Menzies Centre at some point in time, but that option was not proceeded with due to a number of financial considerations that the Board had to make. It was an interesting exercise for our CEO and Disability Services Manager to be involved in that project for the 12 month period and I’m
The Boards policy has always been to look at opportunities to purchase land for the future development of residential facilities, however styled into the future. We had an opportunity to purchase a block of land in MacIsaac Road, Mooroopna through the generosity of the Kavant Nominees Group. The land was part of the development that they undertook in Mooroopna and the land was offered to us at a significantly discounted price. We thank Lance Woodhouse and his group for offering the land at a price that was too good to refuse. The Board will be looking to develop residential facilities on that property in the future and also will look at the opportunity to develop a dual diagnosis treatment facility using a step
2014-15 ANNUAL REPORT
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BOARD CHAIRMAN AND CHIEF EXECUTIVE OFFICER
(CONT’D)
were most disappointed in Council’s decision in not providing a total waiver of the rates as they are charging us 50% of the commercial rates for those properties. We believe that Council missed an opportunity to support locally and community based not for profit agencies in Shepparton and in turn levied a charge that in our case adds to an already significant deficit in those areas.
pleased to be able to report to members that our staff were able to turn around the organisation from operating in a deficit situation to ending up with a healthy profit. The level of service to the clients at Dame Pattie Menzies Centre had improved significantly over that period and its future as a stand-alone organisation is in a far better position now than what it was prior to our involvement. National Disability Insurance Scheme is still in the trial phase of the roll out of the full program, unless you were in the Barwon Region of Victoria. Significant amounts of information are not coming out of that area to advise us to what we may expect in the future. We are aware that the rollout will still continue and July 2019 will be the final date for all states to be involved with the National Disability Scheme. It’s still unknown at this time when our region will be part of the rollout, hopefully by the date of the Annual General Meeting we will have advice as to whether were in the group for the next 12 month period. As part of an on-going Board /senior staff education program we visited one of the agencies in the Barwon trial site and we were quiet impressed with what Karingal are doing with very limited resources in the Geelong area. They have spent a
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considerable amount of money on IT infrastructure to ensure that their systems and processes fit into the NDIS model. We are still looking at IT needs for the future but we are confident that we will be able to develop systems that will be capable of providing the information that both we as an agency and the NDIS require. Our on-going battle with Council in relation to charging Council rates on our Supported Employment services, particularly the commercial retail properties has not ended well and Council are charging commercial rates on our Billabong Sweets and Treats shop and also the Nursery retail area. We
Business Services Wage Assessment Tool. There has been a lot of angst within the industry in relation to the decision made by that the Business Services Wage Assessment Tool (BSWAT) was discriminatory towards people with a disabilities because of some of the competencies within the assessment tool. We have all now had to adopt new wage assessment tools and this has taken a considerable amount of staff time to implement and go through the process of assessing all of our supported employees. We have decided to purchase the Skills Master Wage Assessment Tool as at the time it was an approved tool to be used, whether it still remains an approved tool into the future is another question. All supported employees have now had their wage assessments completed and are either maintaining their prior
wage or in some cases have received an increase to their wages. This will have an impact on the viability of our business units and the Board will need to consider what options there are moving into the future. It was very pleasing that following TV advertising involving our Ambassadors that a number of businesses have come on board to support the clients of ConnectGV. We are currently engaged in a project working with local waste businesses, electrical firms and environmental groups who have engaged us to dismantle the old street lights and breaking them up for reusable scrap as well as limiting the amount of these items that are going into landfill. We have also been approached by SPC where a number of our younger clients are working with a project that extracts jam from jars and the jam is to be recycled and used in pet feed. This is a very worthwhile project for our young clients to gain an understanding of employment in the work environment. We have also had other clients such as the Wintersun Fruit and Vegie Market and Dhalsens have requested that a number of our clients work in these areas to provide them with work experience and they are all doing a fantastic job in their respective businesses that they
are working in. The businesses are very complimentary toward the work that our clients are producing for them. There’s been a number of changes to staff throughout the organisation and also a couple of resignations that will impact on the organisation going into the future, but will hopefully give the organisation a new lease of life. We have appointed a new Residential Supervisor at 9 Middleton Street, Teresa Newton who comes to us from Mental Health and has a significant nursing background in both mental health and acute services. The Board has also received the resignation of the CEO and the Disability Services Manager who are retiring later in the year. Leah will finish with ConnectGV on the 30th October and Bruce will finish up with ConnectGV at Christmas. The Board will conduct a significant recruiting campaign for a new CEO and we are confident that a suitable applicant will be found in the very near future. I would like to thank Leah and Bruce for their dedicated services to ConnectGV over many years. We as an organisation have decided to restructure the Day Options Management, which has resulted in two staff members being upgraded into a management role and the Day Options Manager will now be responsible for Supported Employment programs within the organisation.
We were fortunate within the year to have a visit from the Carlton Football Club, this was part of their community involvement program due to the efforts of Kylie Holman our Administrative Officer, through her son Nick who is a player at Carlton. Kylie was able to have 6 members of the Carlton Football Club attend for an afternoon session with our clients. This proved to be a totally fun-filled day with the clients very interested in listening to what the players had to say and also they thoroughly enjoyed the kick to kick in the backyard afterwards. It was also beneficial that the Carlton Footballers also went away with a totally different impression of Disability Services after their visit which was a fantastic result. I would like to close by thanking the Board for their time and effort they contribute to the Agency in a voluntary capacity. The staff have once again showed their dedication and commitment to the clients in their efforts to provide a quality service to our group. I thank them sincerely. BARRY KRUSE Chairman Board of Directors BRUCE GIOVANETTI Chief Executive Officer
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DISABILITY SERVICES MANAGER
After almost 29 years this will be my final report as an employee at ConnectGV. Little did I know when I commenced in January 1987 that this would be such a lengthy journey which has maintained my interest and passion for all of these years.
in the business enterprises has been amazing and the skill development of the workers to participate in truly valued work is a credit to all involved. Recent changes to the delivery of day options in a more flexible and responsive manner has despite the apparent chaos, proven to be beneficial
When I moved to Shepparton after working in a tiny agency in Cobram the GV Centre seemed so big. The number of clients and staff in 2015 has almost trebled the number in 1987 and ConnectGV is a big business. Along with the growth in the number of people there has been a massive increase in the vehicle fleet, accommodation options, business enterprises and activities on offer.
My fond memories are probably too many to list but include – trips to the snow, camping at Barmah, walking up Mt Major, horse riding, Expo in Brisbane 1988, swimming and spa, delivering Christmas trees to excited children, Farmers’ Markets, having lots of fun and meeting amazing people along the way. The more rewarding moments have been in assisting families to access services that have changed their lives. Particularly being able to fight the battle for desperately needed supported accommodation or support to maintain someone in their own home. The growth
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in exploring options and experiences. The residential development from the closure of the hostel with three houses, management of two DHHS houses, the fantastic “my future my choice” house, the Independent Living Units and Autism focussed respite unit is an indication of ConnectGV’s commitment to making Shepparton a better place to live for people with a disability and their families. The Board of Directors has always been forward thinking and prepared to grasp opportunities with property purchase and service development to ensure the agency continues to be responsive and viable. I have had the pleasure of working with a talented and dedicated group of staff over the years. Some for many years and others for a brief period but pretty well everyone has used their skills to enhance the life of the individuals that they have supported.
Over the years I have had the opportunity to develop an amazing network including other service providers, community organisations, funding representatives and many more inspiring people. This has enriched my life and broadened my experiences. I sincerely thank the clients and carers/ families who have made my involvement at ConnectGV so rewarding. I thank the staff over the years for their commitment to supporting clients to achieve their dreams. I thank the administration team for supporting my role. I thank the Board for their dedication to strengthening the agency to ensure a secure financial future. I thank Bruce as CEO and the Senior Management team for letting me hang around for so long – now it’s time to get on my bike and start a new journey!! LEAH ROSS Disability Services Manager
OCCUPATIONAL HEALTH & SAFETY AND QUALITY
SharePoint continues to provide a central repository for both staff and client information. This enables the transfer of information between Day Options and Residential to occur instantly. There continues to be opportunities and resources made available for ensuring that staff received training in using SharePoint effectively.
The past year has been a busy year in Quality. There were a new set of national standards released which prompted ConnectGV to review all the client policies and some of the documented processes. As part of this process the senior staff have been looking at what the organisation can do in preparedness for the introduction of the National Disability Insurance Scheme (NDIS) in this region.
Back in March, ConnectGV was successful in regaining certification against the ISO 9000:2008 Quality management Systems, as well as successfully maintaining certification against the Department of Human Services Standards and the Disability Employment Standards.
It has been a successful year in continuous improvement at ConnectGV. The Quality Review Committee meets each month to continually review the Quality Management System to ensure its effectiveness in providing the instructions for delivering a quality service to our clients. The internal auditing program successfully identified any changes required to procedures. Service improvement requests have been well utilised in all areas of the organisation which shows a confidence in staff and clients to put forward ideas and suggestions for improvement.
The OH&S Master safety plan continues to ensure that all the safety checks are carried out at the scheduled times. I am delighted to report there have been no serious workplace injuries over the past year and I strongly attribute this to all staff being diligent with safety. ConnectGV continues to remain below the industry average in workplace injuries. I do appreciate the support and contribution from all staff to enable a successful year in both quality and OH&S at ConnectGV and I look forward to another challenging year ahead. LINDA GLOVER Quality/OH&S Manager
CONNECTGV GETS SOCIAL! In continuing with ConnectGV’s philosophy of being forward thinking and embracing new opportunities for the benefit of the ConnectGV community, it has developed its communication through social media, in particular Facebook. Facebook pages for ConnectGV, Billabong Garden Complex and Billabong Sweets and Treats can now be found and followed. The pages are a valuable source if information, news and events, milestones and client achievements. They provide the ConnectGV community and customers of the business’s pages with regular and timely information and the opportunity for them to interact and be a part of the conversations. All pages are very well received and have a good following, if you haven’t done so already please visit the pages and be sure to ‘like’ them so you can stay up to date. We welcome your feedback, if there is something that you would like to see more of on the Facebook pages please send a message via Facebook or email reception@connectgv.com.au, att: Kate.
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FUTURE DIRECTIONS MANAGER
The Year that was 2014/2015 as Manager Future Directions. I have been at ConnectGV for 18 months now and during this time; I have worked across the organisation in varying capacities. Metaphorically, it has been a year of peeling back the onion and exploring areas for service improvement, community partnerships and change management with the impending NDIS rollout creeping closer to our reality.
We have had much to celebrate with ConnectGV coming together for the AGM in October 2014 to celebrate our 60th Anniversary. Not only was the day a lovely way to bring the past, present and future together, but as a Manager it was amazing to watch such a dedicated and committed client and staff group take pride in wanting to showcase what we do and how we do it. Another highlight as part of the Role of Manager Future Directions was being part of the Fundraising Committee, assisting in the planning of our Gala event. Time was spent throughout the year, sourcing donations. Thank you to the local businesses approached who kindly donated auction items for the night. Again, a wonderful coming together of community. From the operational side of things much focus has continued to remain on the NDIS and its rollout across the
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Nation. As an organisation we have conscientiously looked at a number of software packages… you may even say that we have completed tour de software of MERP, Netsoft, Iplanit and Carelink to name a few. We have taken the opportunity to quietly watch with interest which way the trial sites have gone and have come to know to a degree some of the dilemmas our counterparts have faced when integrating their systems. The key element that the industry has been seeking is a one system fits all functions. That is … a package that seamlessly integrates our Client Management, HR and Finance systems, can upload to the NDIS portal and has the ability to align outcome measures with service provision provided. From the outset it would appear that some of the software packages are offering this, but again, as the onion is peeled back it is not that forthright. We continue the journey of collectively looking at what the full potential of our current systems are and how we can link our information system design to one central repository.
We are in the midst of planning another Parent Forum during October of this year to specifically look at the planning process of the NDIA. As more information flows through from the NDS and NDIS we continue to review our planning procedures to incorporate
NDIA’s processes. The most significant shift that families will note will be budget allocation to individual’s specific goals. This necessitates understanding unit costs. We have recently looked at our planning documents in order to incorporate the current NDIS participant statement and an NDIS planning template made privy to us. We are now working on incorporating a goal attainment scale to measure outcomes. Specific outcome measures are becoming more potent in all that we do. ConnectGV will commence developing new plans for all Clients in Day Options throughout 2016. In line with the development of new support plans will be revised Service Agreements which we have also been busy adapting to capitulate the new world of NDIS in readiness. Complex Client needs have been at the fore throughout the year. We have continued to strengthen partnerships with our local Area Mental Health, Department of Human Services, General Practitioners, Office of Professional Practice, as well as our own service provision programs. A real strength that ConnectGV has is the ability to support individuals who have significant complex needs. Our roles at ConnectGV entwine to a degree and in order to meet our client needs, commitment to good communication and the fostering of strong relationships and associations is vital.
We have had some amazing partners come on board this year. Dahlsens and Wintersun Fruits both approached ConnectGV as a result of identifying that they had capacity within their business to develop workforce related skills for employees at ConnectGV as well as strengthen their own business schemes. Both businesses have become enclaves to our supported employment division. We were also approached by SPC this year in regard to exploring the possibility of ConnectGV supporting them in a contract for recovery of dumped glass product at their Mooroopna site. This has provided another opportunity for our clients at Day Options to become involved in a workplace experience. Clients that expressed interest in this program have been part of a comprehensive orientation process and the program has been running every Tuesday and Thursday since the end of June. This has been set up as a work experience program and an incentive arrangement has been devised in order for participants to feel rewarded for the work they have done. Many of our clients were part of the AAA All Stars football team. Thank you to Darren Cook for co-ordinating and coaching the team. There has been a wonderful spill on affect from his efforts both at an individual and community level. ConnectGV were part of initial
developments and have disseminated information throughout the year but it can be said that this recreational activity has become a stand-alone made possible with the support of a number of committed people and our local community. In preparation of games it was great to see training nights held at both Mooroopna and Shepparton Swans Clubs inclusive of the All Stars. At the end of July Shepparton Youth/ Club United Cricket Club approached ConnectGV to initiate an All Abilities Cricket Gala event. This is planned for early February 2016 post a seniors match and will take the form of a T20Blast. This initiative has further established and/or strengthened partnerships with Valley Sports, Cricket Victoria, Melbourne Renegades, The Shepparton Adviser and
Quality Teams with further connections to be established as we progress I am sure. Invitation will extend to other local areas in order to support similar initiatives that may lead to a number of matches throughout following seasons. Other service providers such as Shepparton Access, PALs and Verney Road School are coming together through combined sports days throughout October, November and December to teach participants Ten over Tonker Rules in preparation for the Gala. Verney Road will attempt to tap into expressed interest through their sports days with Wangaratta, Wodonga, Echuca, Seymour and Cobram. A Come and Try day is scheduled for the 8th of December. We would love for you to get behind the GV Harmony Cricket Club as it takes off. Focus in the coming year will be to further explore support needs in order that plans are all encompassing. Integrating our IT systems will be paramount in order for seamless sharing of information and to further promote efficacy in our business processes‌ Aligning policies and procedures to incorporate operational changes will be keystone of what we do. Recruitment has been a priority throughout 2015 and the flow on from this inevitably is training for new and existing staff. We have big shoes to fill with Leah and Bruce departing and as we embark on leadership changes within our organisation the focus will be adapting to new roles and recalibrating as the change of guard occurs. I look forward to contributing to our new 3 year strategic plan due 2016 and contributing as best I can to its implementation. CAROLYNNE YOUNG Future Directions Manager
2014-15 ANNUAL REPORT
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OUTREACH PROGRAM
The ConnectGV Outreach Program supports a client base of twenty individuals, both male and female, ranging in age from their early twenties into their late fifties, from multiple nationalities, that live either independently or with family members. Each individual is supported, both in their home environment and within the community, in a dignified and respectful manner to apply strategies enabling them to cope successfully with a variety of different situations that they may encountered in their day to day life. The Outreach Program assists clients with completing daily living tasks as well as hygiene and health issues, also focuses heavily on issues such as drug and alcohol addiction, assistance in judicial matters, parental guidance, mental health issues and social inclusion. This is achieved by networking and accessing appropriate community support services. The majority of the Outreach clientele display multiple and complex needs. The objective for these clients is to develop a more effective and coordinated approach. This is achieved by combining several services to support individuals with these needs, so that they can achieve stability in health, housing, social connection and personal safety. The Outreach Program accomplishes this by the establishment of a ‘Care Team’ that consists of multiple professionals from specific fields to support the needs of the client. Over the past year, the Outreach Program has focused heavily on community inclusion by getting clients involved in new vocation and education opportunities. This was achieved by both creating programs internally and also accessing opportunities in
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the community. Clients have had the opportunity to be involved in the ‘Watts Working Better’ initiative with the aim to improve the efficiency of residential street lights across nine Victoria regional councils. In the past year clients have dismantled more than 6000 old street lights for recycling purposes. By being a part of this initiative some clients have had a renewed confidence.
LIFE SKILLS Life Skills deals with areas such as: • Problem Solving • Anger Management • Assertiveness Training • Vocation Program • Communication Skills • Human Development and Sexuality • Parental guidance • Law Program • Drug and Alcohol • Conflict Resolution • Social Inclusion • Activities of Daily Living
LOOKING FORWARD To contribute to individual and community wellbeing by increasing opportunities for alienated people to positively engage the community by reducing the impact of any social disadvantage they may face. Striving to find new ways and opportunities that effectively meets the needs of our clients and to provide support to clients where other services cannot. We must also strive to continually adapt to achieve positive outcomes in assisting clients to reach their desired goals. By focusing on each client and their personal strengths the Outreach Program can continue to encourage clients to reach for goals they have thought to be unattainable therefore helping them grow as individuals within the community. DANIEL FELLA Outreach Manager
DAY OPTIONS
The last 12 months has been very busy in the Day Options area. We have had lots of new clients join us along with transitions being in place from Verney Road. We have several new staff joining the team, each one of them bringing something to ConnectGV. More staff means more opportunities for clients and this has been evident through the amount of activities on offer at day services. Community involvement has increased through several new activities being introduced getting lots of clients out and about and involved. We have a great new SPORTS program that runs each Wednesday. Last term the focus was on Basketball at the sports stadium with clients first doing a warm up then going over the fundamentals of the game before playing. A group of clients have also been going twice a week over to SPC in Mooroopna and working. These clients work hard using the air machine to remove jam products from the jars. Have you heard of the football team GV STARS? Nine clients from Day Options and Outreach are part of this fantastic football team. They played 4 games and 2 tournaments this season, travelling to the likes of Echuca and Wangaratta and were the winners of the last tournament in Mooroopna.
Now that the weather is warming up the fantastic KINDLING program that provides free kindling to the elderly and those in need will cease but SAILING down at the lake will re commence and all clients are encouraged to come and try. BIKE RIDING is still going strong out at DECA as is SWIMMING at Aquamoves, both programs are popular among clients. The community also like to come to us and we have a constant flow of volunteers and students through our door who we value very much. Not to forget the activities on offer daily at the centre. The TASTE and SENSORY program is becoming very popular with lots of yummy delights being offered each week.
If you like to shop at WINTERSUN FRUITS you just might find the smiley faces of a couple of our clients there, what a great work experience opportunity!
The THEATRE group are working hard towards putting on a spectacular performance titled ‘Happy Days’ which is a mixture of music, dance and acting. Stay tuned for performance dates.
COMMUNITY VISITS to the Mercy Nursing home are happening weekly giving clients from both facilities the opportunities to engage in activities and to have a catch-up.
SING ALONG each Wednesday morning sees clients accessing the interactive touch screen TV and finding themselves a song of choice to sing along to using the PA gear we have. Our gardens are looking great thanks to the hard workers in the GARDENING activity.
Clients are involved in a DANCE and a NO FALLS program at the Mooroopna Hub. Great exercise and balance skills improve each week.
COMPUTERS is still very popular among all though we now have an IPAD activity on offer each Friday afternoon if clients would like to expand their skills in this area. These are only some of the activities on offer through Day Services at ConnectGV and we encourage anyone to come and have a look at what we offer. Our end of term Breakups are highly anticipated. They are a fun filled day with various activities on offer, each with a theme the latest one being Footy Fever. After lunch a disco is provided. Thankyou to all staff who put so much effort into planning programs and ensuring the smooth running of day programs but most importantly ensuring each client is given opportunity. There have been a couple of changes in the office also, if you are looking to speak to Irene you will also run into Jenny or Paula in the office with each of them doing 2 days each alongside Irene. Support Plans are always being worked on and parents and carers are encouraged to speak to staff in regards to these at any time. New formats for support plans are being investigated such as picture form or you could even have a copy to look at on your IPad. PAULA COONERTY & JENNY YUILLE
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INDIVIDUALISED OPTIONS
along with instruments, dance or just listen and enjoy. The music program has evolved and grown over the years and with the introduction of new technologies participants are now able to sing along with interactive music clips, use microphones and sound systems and record and play back performances. The talents of special guests and ConnectGV staff are regularly drawn upon to introduce new instruments and music from different genres.
The importance of providing individualised options for local people with a disability and their families to ensure their goals and dreams can be achieved has continued as a focus for ConnectGV. Be it Day Options, Employment Options, Accommodation Options, Outreach Services and Respite Services, it is ConnectGV’s vision for a fully inclusive community and to that end partnerships are sought that allow it to offer many of these options within the local community.
DAY OPTIONS During the past 12 months the clients that access ConnectGV’s day options have enjoyed the flexibility to choose what they participate in each week. New activities have been introduced throughout the year and if there was a particular activity that an individual would like to participate in, however not offered by ConnectGV, staff sought to link the individual into that activity offered within the community. Social and community connections and friendships are developed through education, learning and leisure activities which foster the development of self-esteem, personal growth and development and skill attainment. Following are examples of some of the Day Options available to ConnectGV clients over the past year, a more comprehensive list of options can be seen on the ConnectGV website.
Sailability Sailability is an introductory and recreational sailing program offered to ConnectGV clients that operates during the summer months from the sailing club at Victoria Park Lake. It has been designed for people with a disability and is conducted by volunteers from the local sailing club. Operating under the philosophy, “Sailing for Everyone”, this program has resulted in clubs being able to be more inclusive and to grow the number of opportunities for people
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of all ages, abilities and backgrounds to participate. Safe, stable and easy to sail boats are utilised that build confidence, and provide a welcoming, non-threatening and encouraging recreational environment. ConnectGV clients have embraced the opportunity to get out on the water and to experience and enjoy the freedom of sailing.
“I like sailing with my friends” – Isaiah, participant
Music Although being offered for more than a decade, ConnectGV’s music program continues to be a sought after one. You don’t need to look at the timetable to know that the music program is taking place! The sound of the participants having a fantastic time resonates throughout the building. Participants are invited to sing their favourite song, play
“ I think it is great, I like it a lot we have so many songs”. – Emma, participant
Cooking The cooking program at ConnectGV is continually being developed to ensure it is accessible to all abilities. Various options are available for budding chefs, including learning basic cooking skills, cooking with a switch and Centre Cuisine which enables participants to cook a meal and serve it to their peers and staff. Some of the baked wares from the regular cooking program are also sold as part of ConnectGV’s supported employment program at the Mooroopna Primary School Canteen. Participants can take part in all aspects from developing a shopping list, shopping for ingredients, cooking, meal presentation, serving meals and money handling. Over the years cookbooks have been developed with pictorial instruction for
has resulted in employees not only being employed in ConnectGV businesses but also in private businesses. This further increases the opportunity to learn new skills and for community inclusion. Following is overview of ConnectGV’s businesses.
Billabong Garden Complex The propagation of plants began more than 20 years ago, starting simply as a small, day option for ConnectGV clients to enjoy the therapeutic benefits of horticulture. To ensure ongoing opportunities for clients to grow plants, Billabong Garden Complex was established almost 15 years ago as outlet to sell the plants and today supported employees propagate more than 150,000 plants in six inch pots each year.
those that cannot read and in recent times a program called ‘Cooking with a Switch’ has been developed to enable those that can’t hold a kitchen appliance to participate. The appliance has been adapted and instead of having to operate it via the switch a small balloon type control is attached that just needs to be squeezed to turn the appliance on and off enabling those participants that, in the past would not have been able to be involved, to now contribute to the cooking process.
“I love it and especially when I get to try new recipes”. – Julie, participant
SUPPORTED EMPLOYMENT ConnectGV’s Australian Disability Enterprises/businesses continue to grow. Building on the customer base and responding to market demand ensures sustainable supported employment options. Pleasing to note, the past 12 months has also seen an increase in the number of community partners for our supported employment program which
In addition to onsite sales in the retail nursery, the past year has seen plants delivered as far as Swan Hill and Echuca, and interstate to areas including Finley. The propagation nursery has also contract grown for local government and businesses including landscapers and builders, other nurseries, schools and nursing homes locally and in surrounding regions. Billabong’s retail customers can discover exciting new plants and everyday garden varieties, plant health products and tools, water features and pots, design ideas and inspiration, the gorgeous gift shop or enjoy lunch and coffee in the café.
“When Spring is in the air and we wish to begin our replanting program at Shepparton Villages, we always give Billabong Garden Complex a call. The people there know exactly what plants are available and in season, the quality is amazing, our gardens continue to look beautiful at all our three villages and we know we are supporting a wonderful cause”. Kerri Rivett CEO, Shepparton Villages
Billabong Sweets & Treats Billabong Sweets & Treats was established in more recent years to provide the opportunity for those wishing to work however wanting to do something different to the long running horticultural options offered by ConnectGV. The various facets of the business; sweets packaging, charity boxes, fundraising sweets and retail sales provide supported employees the opportunity to work across all areas of this business or undertake a specific task depending on ability. Over the past 12 months Billabong has enjoyed an increase in the demand for charity box sweets that are delivered to local businesses on a weekly basis. This increased demand results in consistent supported employment in the packaging room and opportunities for supported employees to get out into the community with staff for the regular deliveries. Further, Billabong has undertaken several ‘custom packaging’ jobs for local businesses and fundraising sweets continue to be popular locally and in surrounding regions. Specialising in the packaging of
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INDIVIDUALISED OPTIONS
(CONT’D)
Flower Power Flower Power is a long established flower delivery business that operates each Monday and Tuesday to provide fresh flowers to local businesses. Flowers are sourced weekly from a local supplier and arranged into vases by supported employees who deliver the flowers directly to the businesses within the local community. Cash handing skills are also developed when the daily income is banked by supported employees at the end of the day. This business continues to enjoy a strong long-standing customer base.
“The Flower Power employees are delightful! They are courteous and always have a smile on their face. Lister House has been a Flower Power customer for many year; we receive a lovely bunch of fresh flowers for our reception area whilst at the same time providing local people with a disability the opportunity to work within their local community. Ro Harrap, Receptionist – Lister House Medical Centre.
Australian made sweets, Billabong customers can indulge in the assortment of mouth-watering confectionary and chocolates. The retail shop is open to the public Monday to Friday and customers can purchase by the bag or in bulk ideal for lolly buffets, weddings, parties or events.
“Quality Teams is proud to support Billabong Sweets & Treats. The range and quality of confectionary is first class and the regular visits to top up our supplies means that we don’t even have to worry about calling them or about running out of the most popular items. Having a charity box of sweets at our business is a great way to support a fantastic cause, knowing that our support is creating employment opportunities for people with a disability in our local community”. Paul Holmes, Customer Service Manager Quality Teams.
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Mooroopna Primary School Canteen Since the early 1990’s ConnectGV has managed and operated the Mooroopna Primary School Canteen. The canteen is open to students and staff three days per week. Products for sale within the canteen are both purchased in and made/prepared by supported employees according to the school’s healthy eating guidelines. Supported employees working in this business collect and process lunch orders, undertake the necessary shopping, prepare food and provide customer service/sales during lunch and recess times. Staff and supported employees are continually working with the school to develop the menu and to ensure they are up to date with the relevant National Healthy School Canteens Guidelines.
“Connect GV have a long-standing and highly valued relationship with Mooroopna Primary School. By providing canteen services at our school, Connect GV clients have real-world experiences and our students benefit from this relationship as well as high quality food. This becomes a ‘win, win’ for all.” Jane Western – Business Development Manager, Mooroopna Primary School
RESPITE FOR FAMILIES OF CHILDREN WITH AUTISM ConnectGV’s respite units continue to be accessed by local families with children that have a diagnosis on the Autism Spectrum, and we are regularly welcoming new families in need of respite. Prior to this unit there was no structured opportunity for young people with Autism to gain experience in living
away from home for short periods of time to develop the necessary skills which may allow them to become more independent in their living situation. As a result of fundraising efforts over four years, in 2013 ConnectGV built two units in Shepparton with the intent to help fill the service gap for these young people and their families. This year we hosted young people with Autism for
social and skill development activities, along with their siblings for pamper and social sessions enabling them some special time away from the family. ConnectGV’s annual fundraiser held in March this year raised an additional $25,000 to ensure families in need can continue to access this valuable service.
“We value the units and it is a home away from home”. - Trish Edgar
MY FUTURE MY CHOICE In 2010 ConnectGV opened the My Future My Choice house. This residential option was funded by the Department of Human Services and is managed by ConnectGV. The house was constructed to provide 24 hour support to up to six young people with a disability that were either living permanently in residential aged care or whose parents are aged 65 years or older. Residents are able to enjoy their own space with their visiting family and friends, which has been tailored to their individual needs and style, or can access the spacious and welcoming common indoor living areas, or landscaped gardens.
“The thing that is the most advantageous for someone who is in a position like mine that I’ve found living in a ConnectGV house has been the stability it affords its residents. In a world full of change, having somewhere that is stable to provide a foothold for its clients is absolutely priority number one in my mind when I’m asked what ConnectGV means to me.” – Carl Russell, Resident
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SUPPORTED ACCOMMODATION
The ConnectGV supported accommodation houses provide clients with full-time care and support. Our dedicated staff are highly skilled in assisting people with a range of disabilities and health needs and we pride ourselves with providing high quality care and support which enables the clients to live with greater independence in everyday life. Some milestones have been reached this year with the 5 year anniversary of the “My future my choice” house which was officially opened in October 2010. The clients who reside in the house have settled in nicely and are enjoying the spacious living arrangements and the ability to live as independently as possible. The clients who accepted the offer to reside in the house in 2010 were either living in aged care facilities and or were living at home and their principal carers were over the age of 65 years. There are 5 supported accommodation houses in Shepparton and a further one house which is situated in Mooroopna providing permanent housing for 28 people. The majority of the clients who reside in the houses either attend day services or supported employment during the day and when at home they can spend time with pets or cultivate produce from their vegetable gardens or just relax and enjoy personal interests. The emphasis of each house is to support residents to enjoy the independence of living in their own home and to have control over their living environment. We encourage community inclusion and support the clients to set and achieve their own goals.
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We need to understand our role in the provision of accommodation under the National Disability Insurance Scheme (NDIS). This will ensure that we continue to deliver responsive and high quality services and supports in a living environment best suited to each individual’s needs. With this in mind we need to focus on the future and ensure that we have the best possible support model in place that meets the needs of the clients and families. At the time of writing this report it is pertinent to flag that a review of policies and procedures and the introduction of a number of new in initiatives that empower clients to speak up and control their supports will occur in the houses. These approaches are in line with the United Nations convention on the rights of Persons with disabilities. ConnectGV is focussing on Practice leadership and an active support model which focusses on allocating and organising support staff to deliver support to clients when most needed in the residential houses. There will be greater emphasis on coaching staff to deliver better supports to clients through reinforcement techniques such as reviewing the quality of support provided by staff to clients through increased supervision. This will help focus on ways to help clients to improve on engaging in meaningful activity and relationships. To continue with the high expectations that are expected of support staff, we will refer to the to the Australasian code of ethics for direct support professionals which was published by The Australasian Society of for the Study of Intellectual Disability (ASSID) focussing on evidence
based practice and professional conduct and competence. To support clients having a greater say a residential client feedback forum has been developed to ensure that there is an extra layer of support and protection which can be afforded to the client residing in ConnectGV houses. The feedback sessions will be held individually with House supervisors or nominated representatives and focus on 5 key areas of support. ConnectGV is committed to providing new housing and support opportunities to people with a disability and is watching closely the National Disability Insurance agency (NDIA) discussion on affordable housing options into the future. ConnectGV will continue to explore opportunities for new housing through partnerships with State and federal governments, developers, community housing associations, philanthropy and social finance providers. Further discussion with families who would like to contribute capital to mixed equity models and also promoting the benefits of people with a disability achieving “Home ownership which leads greater security and economic participation are all opportunities that exist when NDIS scheme is rolled out. ConnectGV will auspice Future Forums on housing models and alternative options in the Goulburn Valley and will advise families on the recurrent funding required for support when considering accommodation options. ANTHONY PUTT People Performance and Culture Manager
SPONSORS AND BOARD DIRECTORS OF MANAGEMENT
THANK YOU TO THOSE THAT SUPPORT CONNECTGV Over the past twelve months ConnectGV has received invaluable support, both financial and in-kind from a large number of funding bodies and local businesses as follows GRANTS OBTAINED Organisation Helen Macpherson Smith Trust
Program that support was provided to Technology advancement
IN-KIND The Adviser Newspaper The Shepparton News Prominent Group
All areas All areas Printing for Annual Fundraiser
Thank you to our sponsors Please support these sponsors who are assisting ConnectGV to provide a future of opportunities to people with a disability
PATHWAY SUPPORTERS Valley Sports Wintersun Fruits Shepparton/Youth Club United
Dahlsens Cricket Victoria Verney Road School
BOARD OF DIRECTORS PRESIDENT VICE PRESIDENT COMPANY SECRETARY TREASURER Mrs. Christine Anderson Mrs. Jenny Cook Mrs. Janet Gill-Kirkman Mr. Darren Hall Mr. Chris Mepham Mr. Rob Oldfield Mrs. Carolyn Scott
AUDITORS Stubbs Wallace
LEGAL ADVISOR Camerons Lawyers
Foote Waste SPC Area Mental Health
LIFE MEMBERS Mr. Barry Kruse Mr. Cam Mangiamelli Mr Bruce Giovanetti Mr Lou Perta
Mrs. A. Bollinger Miss F. Cochran Mr. R. Stephens Mr. D. West Mr. K Trudgen Mrs. V. Bambrook Mrs. M. McNabb Mr. K Trudgen
Mr. G. Carmichael Mr. A. Levett Mrs. D. Walton Mr. B. Kelly Mr. J. Douglass Miss. E. Slender Mr. M. Darveniza
SUB COMMITTEES FOR 2014-15 FINANCE & AUDIT L. Perta (Chairperson) B. Giovanetti C. Scott B. Kruse R. Oldfield S. Cloney C. Mangiamelli
FUNDRAISING C. Mangiamelli (Chairperson) D. Hall C. Mepham C. Anderson B. Kruse B. Giovanetti D. Comello L. Ross K. Smith D. Tait D. McNamara S. O’Sullivan E. Rees
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CONNECTGV PARTNERS
Thank you to these generous businesses and community organisations that have partnered with ConnectGV to provide a future of opportunties for local people with a disability. SUPPORTED EMPLOYMENT PARTNERS
These local businesses provide employment for a person with a disability. By employing a person with a disability, be it for a couple of hours, a day or several days per week, you can make a difference! ConnectGV will work with you to match a person to your business to ensure a successful outcome and provide ongoing support.
MEDIA AND PRINTING PARTNERS
The following media agencies work with ConnectGV to to raise the profile of the issues facing people with a disability and support it to communicate service offerings and client and agency achievements.
COMMUNITY PARTNERS
The following businesses, community organisations or sports clubs have partnered with ConnectGV to provide activities and options for people with a disability within the local community.
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2014-15 ANNUAL REPORT
CONNECTGV FOUNDATION Yes, I wish to give to the ConnectGV Foundation
Robert Oldfield
Name: ..................................................................................
Trustees
Address: ................................................................................ .............................................................................................
Robert Oldfield Barry Kruse Jim Carr
Phone: (Private) .....................................................................
THE GIFT THAT KEEPS ON GIVING
(Business) ................................................................... Email: ................................................................................... If you agree to have your name recorded publicly, please print the name you wish to appear in the box below. I wish to make an annual gift of $ I wish to make a memorial gift over $250.00 Please contact me to discuss inscription details I wish to leave a bequest in my Will
Jim Carr
By giving to the ConnectGV Foundation you are helping build a fund that will grow each year and support the needs of current and future users with disabilities in the Goulburn Valley. All gifts are invested to benefit ConnectGV and are fully tax deductable. Each year invested gifts will contribute to the programs and services provided by ConnectGV.
............................................................. Postcode ..................
A foundation is a proven fundraising method where gifts are invested and the bulk of the capital is maintained in perpetuity. The interest from the investments is allocated by the Foundation Trustees to meet Connect GV’s needs.
request you, until further notice in writing, to debit my/our bank account the amount of (in words)
HOW CAN YOU HELP
DIRECT DEBIT - PERIODICAL PAYMENT AUTHORITY I/We of ..................................................................................
............................................................................................. on the .................................................. day of each month. Your bank: ............................................................................ Branch Address: .................................................................... BSB: ............................ Account No: ....................................... AND CREDIT TO: ConnectGV Foundation Bendigo Bank Account, BSB No: 633-108 Account No: 133753756
Signed: ................................................................................. Date: .................................................................................... REMEMBER: Donations over $2.00 are tax deductible. Please make cheques payable to the ConnectGV Foundation Please send this form to: The Chief Executive Officer ConnectGV PO Box 1666 Shepparton VIC 3632
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Barry Kruse
2013-14 2013-14ANNUAL ANNUALREPORT REPORT
You can demonstrate your caring through a regular donation. After a death of a loved one on the anniversary of their passing, consider a gift to the foundation. Donating to the foundation through a gift in your Will is generosity that continues long into the future. The care of ConnectGV service users is dependant on the thoughtfullness of today. A bequest is a commitment made now that will not affect your quality of life. In recognition, all gifts will be recorded in perpetuity. Bequest and memorial gifts will be recognised with an inscribed tribute in a specially bound journal.
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FINANCE
The 2014-15 Financial Year was another successful year for ConnectGV. Through the ConnectGV day programs and outreach services and the Australian Disability Enterprises (ADE’s), ConnectGV successfully provided support to more than 100 individuals and employment to an additional 50 clients. The operating surplus and strong Balance Sheet position ensures appropriate cash reserves and assets are available to meet all financial obligations of the organisation. Importantly these consistent operating surpluses provide the necessary funding required to develop and maintain the infrastructure required in the provision of high quality support. The rollout of the National Disability Insurance Scheme (NDIS) continues albeit at a slower rate than was anticipated. A significant investment in back of office systems will be required to ensure ConnectGV remains viable in the post NDIS environment, and despite the very real challenges ahead for the
organisation, it is anticipated there will be many opportunities as the NDIS becomes a reality. Supported accommodation continues to be a significant part of the ConnectGV business. ConnectGV operates 6 residential homes and an independent living unit facility resulting in the provision of supported accommodation to 35 individuals during the 2014-15 Financial Year. The Board of Directors understands the importance of supported accommodation to clients and remains committed to developing these supported residential homes as funding becomes available. The Victorian State Government provides funding to clients and the organisation. It is this financial support that ensures ConnectGV continue to provide quality programs for the clients and families and additionally, allows ConnectGV to invest in quality residential accommodation. The ConnectGV Australian Disability Enterprises (ADE’s) include the Billabong Garden Complex, Billabong Sweets
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2014-15 ANNUAL REPORT
and Treats, Flower Power, and the Mooroopna Primary School Canteen operations. These ADEs provide supported employment for individuals living with a disability and operate as part of the broader ConnectGV organisation. Despite Commonwealth Government financial support, these ADE’s require significant resources to continue as going concerns, and the support staff and clients working in these businesses should be commended on their tireless efforts that ensure the ADEs remain viable. The Administration, finance team and finance committee, would like to thank all internal and external customers, who have the supported the ConnectGV vision of a ‘fully inclusive community.’ THE ADMINISTRATION AND FINANCE TEAM
CONNECTGV CHARITY FUNDRAISER
THANKYOU THANKYOU F
OSee the U possibility, N D not A theTdisAbility I O
N
See the possibility, not the disAbility
CONNECTGV CHARITY FUNDRAISER TO ALL OF OUR SPONSORS AND SUPPORTERS TO ALL OF OUR SPONSORS AND SUPPORTERS
THANK YOU TO THE SPONSORS AND SUPPORTERS WHO HAVE CONTRIBUTED TO THE CONNECTGV THANK GALA YOU TO THE SPONSORS AND SUPPORTERS WHO HAVE CONTRIBUTED TO THE FOUNDATION DINNER AND GOODS AND SERVICES AUCTION. IT IS THE GENEROSITY OF THESE CONNECTGV FOUNDATION GALA DINNER AND GOODS AND SERVICES AUCTION. IT IS THE LOCAL BUSINESSES THAT CREATES GREAT COMMUNITIES. GENEROSITY OF THESE LOCAL BUSINESSES THAT CREATES GREAT COMMUNITIES.
Shane & Gilly O’Sullivan
SEBASTIAN’S
Leah Ross
restaurant
&Early
Settler
GOLF RESORTS
Tasteful Events Catering
Kylie Holman
Danielle Comello
Adam Furphy
Chook World Shepparton
Please support these valuable sponsors who are assisting to provide respite services for local families of children with Autism.
Please support these valuable sponsors who are assisting to provide respite services for2013-14 local families of children with Autism. 2013-14 ANNUAL ANNUAL REPORT REPORT 01 1
S E E T H E P O S S I B I L I T Y, N O T T H E D I S A B I L I T Y
www.connectgv.com.au 01
2014-15 ANNUAL REPORT
12 Bowenhall Street, Shepparton VIC 3630 Ph: 03 5821 2466 Fax: 03 5831 5474 info@connectgv.com.au www.connectgv.com.au