Apartment News November 2013 by Professional Publishing, Inc

November 2013 • Vol. 50 No. 11

The Official Publication of the Arizona MultiHousing Association

Project S.A.F.E. Honors Special Event Leaders

unning an apartment community presents so many opportunities to work with residents and impact people’s lives. Many times though, residents don’t have the chance to know each other well, and take the time to protect themselves and their neighborhoods. AMA’s Project S.A.F.E. program creates a meaningful opportunity for apartment community managers to reach into the greater community to bring together local educators, community leaders to meet residents and foster community engagement. This year, more than 100 properties participated in Project S.A.F.E. and impacted thousands of residents. In fact, Phoenix had 65 communi-

ties engaged in Project S.A.F.E. If Congratulations to all of the Project S.A.F.E. Winners! each apartment community averages 400 residents, that means that Phoenix – Best of Awards: as many as 26,000 people were impacted by these initiatives. • Theme – Whispering Pines (U.S. Residential Group) Each year, the Project S.A.F.E. team sees creative and inspiring pro• Flyer – Glendale Enterprise Lofts & Ironwood Village gramming through these events. This (Dunlap & Magee) year there were entries that offered • Community Participation – Willow Springs drowning prevention programs, fire (Centurion) prevention training, and updates on safe driving and cyber bullying. In • Community Participation – Maddox Estates (Allison- September, the AMA members gath Shelton Real Estate Services Inc.), Tucson ered to honor these managers who hosted unique Project S.A.F.E. events • Turnout – Covington Park (ConAm) and celebrate their success. More • Committee Choice – Ridgepoint (P.B.Bell) than 135 members joined the AMA for the awards dinner. Continued on page 2

Tucson Goes for the Gold By Joanna Grassinger, AMA

n September 20, AMA Tucson said ‘Go for the Gold’ at the 2013 Tucson Education Conference and Tradeshow sponsored by Koglmeier Law Group at the Tucson Convention Center. The day started with two amazing speakers. Les Taylor of Outperformers International began the sessions with ‘You Are The Brand.’ Attendees learned how they are the “President and CEO” of themselves and they can change their brand and image if they are not happy with it. Second came JoAnn Contorno – motivational speaker, author, entertainer, mother, wife, runner and comedienne. Joann was the keynote speaker, sponsored by Greenspan Adjusters International. JoAnn had attendees laughing until they were in tears while making an impact with her ‘Going for the Gold’ presentation. JoAnn was inspiring and Professional Publishing, Inc PO Box 30327 Portland, OR 97294-3327

absolutely hysterical. She related her presentation perfectly to the multihousing industry and left the crowd wanting more. Over 300 hundred people enjoyed a fantastic lunch and then kicked off the Tradeshow with a bang. Close to 400 property management attendees packed the Tradeshow floor of a sold out 75 booths. The creativity of the exhibitors’ use of theme with costumes, goodies and interactive activities was outstanding. The ‘Most Interactive’ Booth Award went to Distinctive Carpets, Inc./For Rent Media Solutions. The ‘Best Use of Theme’ went to Valley Protective Services. The ‘Best Costumes’ Award went to Redi Carpet. Attendees spent close to three hours, playing games, winning prizes and having a great time. The end of the Tradeshow always brings great excitement with the AME Raffle of a trip valued sat $500 and the $1000 Grand Prizes (sponsored by Valley Protective Services). Continued on page 10

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Taking the East Valley by Storm P&P Speakers Share Insights into Southeast Market By AMA Perspectives and Projections, the AMA’s annual economic outlook event, brought together hundreds of real estate industry leaders, multifamily operators, managers and investors for a half day of education and insights. Starting with Michael Bidwill, the president of the Arizona Cardinals, attendees learned more about the aggressive economic development efforts of the past few years and the impressive results. During the panel with the East Valley mayors, moderated by AMA president and CEO Tom Simplot, it was clear that these business attraction efforts are benefitting the multifamily industry. As thousands of new jobs have been created here in the Valley over the past few months, many of them in the growing southeast valley, the need for and interest in multifamily product has grown. The home ownership rate today is at 65%, down from its peak, in 2004, when it was 69.2%. Speakers noted that there appears to be a feeling that people will wait longer to buy a house following the recession and housing crash. The national trend of adult children living with their parents for a longer period has shifted the timing for buying a home. Many of those young adults are going to be

entering the rental market soon as they look for jobs. This generation also appears to be more mobile, and therefore less likely to purchase a home early in their careers. Apartment communities, especially the newer communities, offer luxury amenities like pools, technology, and lifestyle. In addition, there seems to be a shift in the Valley toward communities with access to major transportation corridors, and light rail to meet the interests of Generation Y renters who want a vibrant lifestyle in proximity to where they work.

The Hot Panel – East Valley Mayors

Chandler is Rocking It! Intel, General Motors, Wells Fargo have all decided to make Chandler the home of their new expansions. The city’s mayor, Jay Tibshraeny, was excited to share the recent successes in business attraction and expansion with the P&P crowd. Intel has two major expansions in Chandler that are driving the need for housing. One of the Intel developments is the second largest construction project in the world according to Tibshraeny. General Motors is constructing a research and development facility in Chandler that will create 1,000 new jobs Continued on page 3

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Notes from the Chair

Moving Ahead in Our Industry and Giving Back By Robert Hicks, Alliance Residential, President of the Board of Directors, AMA This year’s annual Perspectives and Projections conference brought together hundreds of leaders in our industry to learn more about the capital markets, financing, planning in the East Valley, and the economic health of our region. Attendees had the good fortune to learn from local Mayors more about their plans on the planning and zoning of the redevelopment projects that we have been watching and on their process for reviewing and approving new multifamily developments. This

was also our opportunity to demonstrate how we are partners with these municipalities, offering high quality housing for their residents. Some cities have struggled to understand how important apartments are to the housing mix in their bedroom communities. We offer younger professionals, and those individuals and families looking for a more urban lifestyle the opportunity to live in setting of their choice. Today, we are even bringing multifamily to some more suburban settings as the demand for our homes increases. It’s important for us to educate our city leaders about the industry and for us to get to know them better. Elliot Pollack’s overview of the local economic and housing markets was foundational information as we

plan for investments. The business attraction efforts and success of the economy impact the multifamily industry early in the cycle as new people moving to Arizona for employment often choose apartments first. Because of this, and other migration and housing industry factors, the apartment industry continues to be a bright spot in the Valley housing market. Pollack’s outlook was much more optimistic and he predicts that 2015 will be a strong year for the Valley. The AMA team did an impressive job pulling together these panels for our members and local leaders, and we appreciate all of their work. This annual conference is an important event for our members.q

2013 Maintenance Mania Thursday, November 14, 2013 8:00am – 5:00pm Phoenix Convention Center, South Ballroom Presenting Sponsor:

What is Maintenance Mania?

Competitions Sponsored by:

Maintenance Mania is an educational conference and exposition designed for on-site maintenance personnel. It is a great opportunity for AMA vendors to make new clients and provides exposure to hundreds of decision making maintenance professionals. The AMA sets yearly attendance records and is annually recognized by the NAA! This event provides educational classes for attendees in the morning, followed by an afternoon of friendly competition

How You Can Get Involved: Surrounding the competitions is a “Trade Show” floor of exhibit tables. Tables are available on a first come, first served basis the day of Move-In. Vendors with backdrops must choose a table against a wall; view of the games must remain unobstructed. Exhibit Tabletop - $600.00

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 **Exhibit Floor will be open ALL DAY**

Where:

Phoenix Convention Center South Building, South Ballroom 100 N 3rd Street Phoenix, AZ 85004 Apartment News • November 2013

The Arizona Multihousing Association:

• Represents ethical rental housing providers in legislative, legal and regulatory matters. • Provides services, products, educational programs and networking opportunities that enhance the general welfare and economic health of all our members. • Cultivates opportunities for quality rental housing throughout Arizona.

OFFICERS

CHAIR of the board: Robert Hicks, Alliance Residential Chair Elect: Kimberly Fitch, Nicolosi & Fitch, Inc. VICE CHAIR: Christine Shipley, Dunlap & Magee Property Management TREASURER: Chris Evans, HSL Asset Management SECRETARY: Amy Smith, Bella Investment Group IMMEDIATE PAST CHAIR: Lesley Brice, MC Residential

DIRECTORS David Adame, Tiempo, Inc. Vicki Allison, Allison-Shelton Real Estate Services Jen Ambrosius, Apartment Guide Chapin Bell, P.B. Bell Companies Reid Butler, Butler Housing Company John Carlson, Mark-Taylor Residential Mike Clow, Greystar Real Estate Partners Keri Conyers, Alliance Residential Liz Culibrk, Fairfield Residential Amy Davidson, Cox Communications Kohl Eisenhour, Riverstone Residential Ken Gould, Madeline’s Meticulous Adam Greco, Burns Pest Elimination Matt Koglmeier, Koglmeier Law Group, PLC David Kotin, Kay-Kay-Realty Lesa LaRocca, Riverstone Residential Pam McCarthy, Simply Better Management Omar Mireles, HSL Asset Management Greg Morehead, Fairfield Residential Melanie Morrison, MEB Management Services Kim Pacheco, Scotia Group Management Dale Phillips, Mark-Taylor Residential Jim Pierson, Legacy Capital Advisors Erica Reinke, Camden Property Trust John Rials, Greystar Real Estate Partners Mike Rochon, Distinctive Carpets, Inc. Mark Schilling, MEB Management Pam Shelton, Allison-Shelton Real Estate Services Pamela Sullens, Silver Mountain Real Estate Group Ike Tippetts, Rainforest Plumbing & Air Rondetta Troutman, Picerne Real Estate Group Debbie Willis, P.B. Bell Companies Lynn Zoroya, Redi Carpet

“Thank you Platinum Members” Adanac Enterprises Corp. Apartment Guide Apartments.com/Republic Media Burns Pest Elimination Cox Communication Gorman Roofing Services, Inc. Koglmeier Law Group, PLC Kowalski Construction, Inc. Law Offices of Scott M. Clark, P.C. Rainforest Plumbing & Air Redi-Carpet-Arizona Valley Protective Services, Inc.

STAFF Tom Simplot, President & CEO tsimplot@azama.org James Tunnell, Vice President jtunnell@azama.org Direct Line: 602-296-6212 Erika Kowalski, Operations Manager ekowalski@azama.org Direct Line: 602-296-6210 Robert Schmitz, Education Manager rschmitz@azama.org Direct Line: 602-296-6204 Amy Hindenlang Membership Administrator ahindenlang@azama.org Direct Line: (602)296-6209 Michelle Rill, Events Manager mrill@azama.org Direct Line: 602-296-6205 Desi Brinkman Operations & Membership Coordinator dbrinkman@azama.org Direct Line: 602-296-6203

Cassidy Campana, Communications Manager ccampana@azama.org Direct Line: 602-770-6014 Stephanie Garcia Community Relations Coordinator sgarcia@azama.org Direct Line: 602-296-6208 Todd Bradford, Manager of Membership Benefit Services tbradford@azama.org Direct Line: 602-377-2553 Katie Allare Cathy A. Wagner, AMA Tucson – Director of Administration cwagner@azama.org Direct Line: 520-323-0643 ext 401 Joanna Grassinger, AMA Tucson – Marketing & Member Relations jgrassinger@azama.org Direct Line: 520-323-0643

Apartment News (ISSN 0746-0686) is published monthly by Professional Publishing, Inc. for the Arizona Multihousing Consulting Corporation. Advertising rates available upon request. We are not responsible for nor guarantee any information, statements, products or services of any advertisers in the publication. The articles herein do not necessarily represent the views of the corporation or the majority of its members, unless so stated. Reproduction in part or whole is forbidden without written permission. Complete control, management and ownership along with the copyright and trade name belong to the Arizona Multihousing Consulting Corporation, 818 North 1st Street, Suite L160, Phoenix, AZ 85004. Periodical postage paid at Snohomish, Washington.

Copyright © 2013 Arizona Multihousing Consulting Corporation. All rights reserved. POSTMASTER: Please send address changes to: Apartment News, PO Box 30327, Portland, OR 97207-3327. Phone: 602-296-6200 or toll-free 800-326-6403. FAX: 602-296-6178. Tucson Office: Phone: 520-323-0643. FAX: 520-323-3399

Arizona Multihousing Association S.A.F.E. Winners...continued from front page

Committee Choice- Ridgepoint (P.B.Bell)

Community Participation - Willow Springs (Centurion)

Turnout- Covington Park (ConAm)

Community Participation - Maddox Estates (Allison-Shelton Real Estate Services Inc.), Tucson

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Leasing Office Accessibility By Judy Drickey-Prohow, Esq., The Law Offices of Scott M. Clark, P.C.

s your leasing office accessible to persons with disabilities? Recently our office has received several inquiries wanting to know when a property must make a leasing office accessible and how to go about doing so. As with many things legal, the answer usually will depend on the circumstances. In buildings, the concept of accessibility refers to the degree to which a building or environment is avail-

able to as many people as possible. Laws involving accessibility turn on the idea of making places reachable and usable by all people, whether they have a disability or not. The United States Congress has enacted several different laws requiring businesses and rental properties to make structures accessible for persons with disabilities. Most properties will be covered by either the Architectural Barriers Act of 1968, which requires buildings designed, built, altered or leased with federal funds to be accessible

to the public; the Federal Rehabilitation Act, which prohibits discrimination in programs and services provided by the federal government; the federal Fair Housing Act (“FHA”), which establishes, among other things, minimal accessibility requirements for multi-family properties that were designed and constructed for first occupancy after March 13, 1991; and/or the Americans with Disabilities Act (“ADA”), which prohibits discrimination in employment, places of public accommodation, governments, com-

munications and transportation. Because leasing offices are considered to be places of accommodation, even when they are located in multi-family properties, it is not sufficient for leasing offices to comply with only FHA accessibility requirements. At a minimum they must meet the standards established under the ADA. In the event that the property is also leased with federal funds or receives federal financial assistance, the federal Rehabilitation Act and/or the Architectural Barricontinued on page 6

Taking the East Valley...continued from front page and Wells Fargo has another 450,000 square foot building under construction. Chandler has been setting the pace for major employer attraction. And Tibschraeny made the connection between job creation and the increased need for multifamily housing. Their city has 16 multifamily developments in its pipeline now. As part of a four corner initiative, the city of Chandler has also been rezoning lagging retails projects into multifamily developments to encourage more urban living opportunities. Gilbert’s Changing Downtown Gilbert continues to lead the Valley in the number of single family building permits issued. But Mayor John Lewis reminded the crowd that where you have single family homes, you need multifamily too. Downtown Gilbert continues to evolve into a vibrant and beautiful dining destination. Home to both local favorites and national eateries, the area is growing and recently landed Xavier University, its first university. This should impact the multifamily industry as new employees and students begin to populate the downtown in the future. Employment cores around the 202 freeway have been driving the development of housing in Gilbert. Rivulon, a major new master planned mixed use commute is being developed by the company that created Gainey Ranch. Their plans include more than three million square feet of office space and will likely include some multifamily residential. Scottsdale’s Cores and Corridors Mayor Lane recalled how Scottsdale has historically been a community of single family homes. And today, there are some condominium developments that are being converted to apartments in the downtown area. Following the recession, there are more multifamily and condo projects coming one and planned in Scottsdale to meet Apartment News • November 2013

the demand of the younger workers downtown and those who want a more urban lifestyle. Mayor Lane cited the high-tech workforce as a driving source for the need for multifamily housing. Scottsdale’s technology investments have paid off and attracted a number of major technology employers around the community and many of these younger workers are interested in housing in the downtown. The Mayor pointed to a younger median age of the downtown area, 31 vs. 45 citywide, as another reason for the interest in apartment living downtown. To date, there are 2,700 apartment units in downtown Scottsdale that are approved or under construction. In southern Scottsdale, Skysong and the McDowell Road corridor have attracted more than $200 million in capital investments. Skysong I and II, multifamily developments, are 98% leased and Sky Song III is breaking ground in October 2013. Scottsdale’s new “Cure Corridor,” home to a number of biomedical companies, has created a tremendous economic engine in Scottsdale in recent years. Lane explained that 20% of the Scottsdale workforce revolves around the biomedical industry, employing more than 28,000 people. He also pointed to a number of key employment areas, the airpark, and Lincoln and Scottsdale Roads, as emerging destinations for apartment living. The Airpark, the second largest employment core in the Valley, draws thousands of workers and tourists to the area. Multifamily developments in Scottsdale and Phoenix are debuting in the area and there are more planned. From Student Housing to Luxury Living, Tempe Has It All Tempe Mayor Mark Mitchell gave an overview of the some of the region’s best known developments and previewed some of the new multifamily developments planned for Tempe. He explained that Tempe is landlocked and so the city Continued on page 4

AMA CEO Tom Simplot (center) and East Valley Mayors

Michael Bidwill, President of the Arizona Cardinals

P&P’s Brokers/Capital Panel

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is working to reinvent the land they have. Near Mill Avenue, West 6th, once a symbol of the Valley’s real estate meltdown, is today a model for the upswing in the multihousing sector. Opened in 2011, the two towers total 375 units and are 100% leased today. Argo at the Town Lake is currently under construction and set to open in 2015. The new State Farm headquarters will be anchored at the Tempe Town Lake as well and should create a strong demand for this housing type and lifestyle. The Hub at College, a development of student housing that is a public private partnership, has 269 units in downtown Tempe. Mayor Mitchell highlighted a number of new communities in the downtown area that offered really exclusive amenities like a lazy river, movie theaters, virtual golf as examples of the array of choices available. From luxury student housing, corporate apartments, and housing at the Hub, Tempe has it all. Downtown Tempe offers the best of urban living with access to public transportation and METRO light rail that is helping people get around the community. Tempe is a multimodal city that is also surrounded by completed freeways. q

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Is “No Reason,” Reason Enough? By Monique D. Young, Esq., Koglmeier Law Group, PLC

very so often, I come across landlords and managers that have just enough information to be dangerous. I, however, cannot fault or lay blame in the lap of the landlord when I am routinely trying to interpret and apply long and complex statutes which are applicable to the landlord/tenant arena. Nonetheless, one of the most dangerous examples I can provide of a landlord having just enough information to be dangerous is the statement, “I heard under Arizona law I do not need a reason to non-renew a tenant.” Is this a true statement? Yes, under Arizona Landlord Tenant law, you do not need a reason to non-renew a tenant. However, under Federal and State Fair Housing laws, the answer is not the

same. Indeed, under Federal and State Fair Housing laws, you may only non-renew tenants for legitimate, nondiscriminatory business reasons. The Federal and State Fair Housing investigators look at it this way: While you do not need a reason to non-renew a tenant, landlords typically renew good tenants. If this is true, then the opposite view must be true that landlords only non-renew bad tenants for specific and objective reasons relating to lost profits or good will to the landlord’s business. Thus, while under Arizona Landlord Tenant law, you do not need to have a reason as to why you served a tenant a notice of nonrenewal in a willful hold-over case or to end the contractual relationship with the tenant—you do have reasons for non-renewing. And if the Arizona Civil Rights Division

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comes knocking on your door with a discrimination complaint, you will have to provide these reasons for non-renewal. To avoid fair housing liability, your non-renewal reasons must be nondiscriminatory, i.e. based on a legitimate nondiscriminatory business reason. And, no, I just don’t like them is not a legitimate business reason and neither is non-renewing a disabled tenant because it is too much work or hassle to house them. Accordingly, every non-renewal decision should be thought through in advance to ensure that it is based upon a legitimate, nondiscriminatory business reason. If you fail to think through the situation and just fall back on the old “I don’t need a reason” rationale because you just want a tenant out, you may have a difficult time responding to a discrimination complaint. If you can’t articulate the reason at the time the notice of non-renewal goes out, how are you going to articulate them under pressure from the Arizona Civil Rights Division? In addition, you should be able to provide documentation or other comparable evidence to support the reasons to the Arizona Civil Rights Division for non-renewal. For instance, if you tell the investigator that you gave the Complainant (i.e., the tenant who filed the Fair Housing Act claim against you or your company) a notice of non-renewal for constant

noise complaints, then you better be able to provide the investigator with proof of this. Proof includes eye witness accounts and statements, police reports and/or police citations for the Complainant, and notices or letters that the landlord wrote to the tenant about the excessive noise coming from the Complainant’s apartment. Finally, your non-renewal decision should be consistent, i.e., you would give any tenant who conducted themselves in the manner the Complainant conducted themselves on property a notice of non-renewal. And having proof that you have consistently non-renewed other tenants who makes excessive noise on property is strong proof that a landlord’s nonrenewal decision is based on a legitimate business reason. Just as, disparate treatment of similarly situated tenants is strong circumstantial evidence of discriminatory intent. q Monique D. Young is an attorney with Koglmeier Law Group, PLC. She can be reached at 480-962-5353. The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.

3334 W. McDowell Rd. Ste. 20 Phoenix, AZ 85009 Office: (602)218-8813 Fax: (602)218-8611 Email: fandihvacaz@earthlink.net Apartment News • November 2013

Arizona Multihousing Association Leasing Office Accessibility...continued from page 3 ers Act may impose stricter accessibility requirements. Title III of the Americans with Disabilities Act Title III of the ADA imposes three (3) different accessibility requirements on owners and lessees of places of public accommodation. Under those requirements:

more accessible. 3. For buildings constructed prior to July 1, 1993 that have not been altered, the ADA requires owners and lessees to remove barriers that prevent or impede a person with a disability from accessing different areas of the property. In these situa-

1. All “new construction,” defined as buildings constructed on or after July 1, 1993, must be completely accessible for persons with disabilities and must meet the design and construction standards established by the Americans with Disabilities Act Access Board (ADAAG) or another functional equivalent. 2. In buildings constructed prior to July 1, 1993 but subsequently altered, the altered area of the building must be made as fully accessible as possible. This standard is met by showing that the owner or lessee doing the alteration designated not less than twenty percent (20%) of the alteration budget to bringing the altered area into compliance with ADAAG. If an owner/ lessee was able to make the entire altered area accessible for less than twenty percent (20%) of the alteration budget, then the owner/lessee must also show that it designated any remaining part of that twenty percent (20%) of the budget, to making other, unaltered areas of the place of public accommodation

the general public. Barrier removal is usually done in stages, depending on the resources available to the entity that owns or leases the place of public accommodation. As noted above, barrier removal is required whenever it is readily achievable. The United States Department of Justice (“DOJ”) defines “readily achievable” to mean “easily accomplishable and able to be carried out without too much difficulty or expense.” Under guidance issued by DOJ certain kinds of barrier removal are prioritized over others. Priorities start with getting the person with a disability out of the parking lot and into the building. From there entities are directed to consider how to provide access to the most common areas and services offered by the place of public accommodation. DOJ’s suggested list of readily achievable barrier removal includes (in order of priority): 1. Installing ramps 2. Making curb cuts in sidewalks

tions barrier removal is mandated if it is “readily achievable.” Barrier Removal Barrier removal means exactly what it suggests – that the owner/ lessee must remove impediments that prevent a person with a disability from accessing a building or service that the place of public accommodation offers to members of

and entrances

3. Repositioning shelves 4. Rearranging tables, chairs, vend-

ing machines, display racks, and other furniture

5. Repositioning telephones 6. Adding raised markings on el-

evator control buttons

7. Installing flashing alarm lights 8. Widening doors

19. Installing an accessible paper cup

dispenser at an existing inaccessible water fountain

20. Removing high pile, low density

carpeting, or

21. Installing vehicle hand controls.

The list is intended to be illustrative. Each of these modifications will be readily achievable in many instances, but not in all. Whether or not any of these measures is readily achievable is to be determined on a case-by-case basis in light of the particular circumstances presented and the factors discussed above. It is important to keep in mind, also, that this obligation to engage in barrier removal is a continuing obligation for the entity. DOJ (and its Arizona counterpart, the Civil Rights Division of the Arizona Attorney General’s Office) generally anticipate that over time properties will be able to remove most of the more common barriers that prevent persons with disabilities from accessing the facilities and services that a place of public accommodation offers to other members of the community. As annual budgets are finalized it is a good practice to evaluate the general accessibility of the leasing office (and any other part of the property that is made available by right to non-residents) and set at least a small portion of the operating budget to make it more usable for residents and applicants with disabilities. q

9. Installing offset hinges to widen

doorways

10. Eliminating a turnstile or provid-

ing an alternative accessible path

11. Installing accessible door hard-

ware

12. Installing grab bars in toilet stalls 13. Rearranging toilet partitions to

increase maneuvering space

14. Insulating lavatory pipes under

sinks to prevent burns

15. Installing a raised toilet seat 16. Installing a full-length bathroom

mirror

Persons with questions about these obligations should consult legal counsel. Judy Drickey-Prohow is an attorney with the Law Offices of Scott M. Clark, P.C.. She can reached at 520.241.1847. The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.

17. Repositioning the paper towel

dispenser in a bathroom

18. Creating designated accessible

parking spaces

www.facebook.com/AZMultihousing Twitter - @AZMultihousing

Apartment News • November 2013

Arizona Multihousing Association

The Ins and Outs of Inspections By Andy M. Hull, Esq., Hull, Holliday and Holliday, PLC.

hen renting a unit, the landlord should always conduct a walk-through inspection with the resident both before leasing the unit and after the lease expires. This article will cover some of the more important reasons to do a walk-through. All leases require giving the resident the opportunity to complete a walk-through report and be present at the move-out inspection. This is true whether the renter is first occupying the unit or entering into a lease renewal of an existing rental agreement. According to A.R.S § 33-1321(c) of the Arizona Residential Landlord and Tenant Act: With respect to tenants who first occupy the premise or enter into a new written rental agreement after January 1,1996, upon move-in a landlord shall furnish the tenant with a signed copy of the lease, a move-in form for specifying any existing damages to the dwelling unit and written notification to the tenant when the landlord’s move-out inspection will occur. If the tenant is being evicted by a material irreparable breach and the landlord has

reasonable cause to fear violence or intimidation on the part of the tenant, the landlord has no obligation to conduct a joint move-out inspection with the tenant. Value of Inspection A move-in inspection documents the condition of the rental unit so that the new resident isn’t charged for existing damage. The procedure also enables the landlord to charge the renter for any new damage caused during his or her occupancy of the unit, less any normal wear and tear. Ideally, the landlord should participate in both the move-in and move-out inspections with the resident, so both parties can agree on the condition of the unit. Always have the resident sign and date the inspection form. Some landlords, however, prefer to give the move-in form to the resident and have him or her fill it out and return it to the leasing office within a specified time limit, usually 24 to 48 hours. This is not the best procedure especially for the landlord. If there later is a dispute over the condition of the unit, it will be harder for the landlord to win since management was not present at the move-in in-

spection. If the resident notes any pre-existing damage on the completed form, management should contact the resident as soon as possible to jointly inspect the unit and verify the defects. This includes taking pictures and video of the condition. Move-out Inspection A.R.S § 33-1321(c) also states the resident may be present at the move-out inspection. This notice must be in writing and given to the resident when he or she moves in. If the renter does not request to be present at the move-out, the landlord has no obligation to advise the resident of the inspection date and time. Additionally, the person has no right to schedule the walkthrough at his or her convenience. If the resident is present during the inspection, request that he or she sign and date the move-out form. If the person refuses, simply note that, “The tenant was present and refused to sign this form.” Once again, take pictures and video of the condition. Defining “Wear and Tear” The resident is not responsible for normal wear and tear to the rental unit at move-out. Unfortunately, there is no clear definition or stan-

dard as to what is “normal wear and tear.” It is subjective and based on such factors as: the age and condition of the unit at move-in; the length of time the resident lived in the unit; and the number of occupants, including pets. If the landlord finds damage beyond normal wear and tear, take the following steps: • Document and date the damage with photographs or video. The evidence can be decisive if the matter goes to court. • Have several witnesses who can attest to the condition of the rental unit before the resident moved in and after the person vacated the unit. The most common defense presented in court by a resident disputing damages is that he or she left the unit in the same or better condition at move-out. Frequently, the person brings several family members to court. They will testify they helped the resident move-in, visited the individual while he or she lived and assisted with the move-out. Without photographs or video, a judge has to decide which witnesses are most credible and believable to decide the dispute. Some clients ...continued on page 12

Arizona Multihousing Association

AMC Draws Crowds for Golf Lottery By Adam Greco, Burns Pest Elimination and Chairman, Associate Member Council In August, the AMC members gathered at Riverstone Residential’s beautiful Pinnacle at Union Hills apartment community. This community, located in an emerging area of Phoenix just off the freeways, features unique amenities for its residents. Surrounded by large businesses like the Mayo Clinic, Sumitomo, American Express and the MIM, more people are locating to this area of the Valley. The Desert Ridge shopping and dining are also a major attraction in this area. More than 100 AMC members joined the Riverstone team for this meeting and for the golf tournament lottery. The annual lottery for golf holes sold out quickly with associate members bidding for the valuable slots to showcase their companies

Apartment News • November 2013

during the popular fall event. This sold-out October golf tournament always draws out the leadership teams of regular and associate members of the AMA. Cole Eisenhower, Rob Wilson, and Stephanie Baird were on hand from Riverstone Residential to share insights in to how to work with their company and its properties. Members were also able to explore the beautiful grounds of the community and learn more about the Pinnacle property. The AMC raffle for lunch with Riverstone was won by Alebia Miller from Synergy. Eisenhower also gave a presentation on the AMA Foundation’s Julie Hirsch Scholarship Fund, named for a Riverstone board member who passed away last year. To honor her memory, the AMA created a scholarship for the children of employees in the multifamily industry. The Foundation is accepting donations to this scholarship fund. q

adam@burnspestelimination.com.

Adam Greco is the commercial sales manager of Burns Pest Elimination and he chairs the Associate Member Council. He can be reached at (602) 971-4782 and

The Associate Member Council meets quarterly and meetings are hosted at Properties and Property Management Companies. Please check calendar at www.azama.org for dates, times and locations of these meetings

Arizona Multihousing Association

Buckeye to Allow Apartments to Choose Solid Waste Providers By Courtney LeVinus and Jake Hinman, Capitol Consulting

eginning December 1, 2013, apartment owners and operators in the town of Buckeye will be able to select their solid waste/ recycling service provider. So long as the solid waste provider is properly licensed in the town, solid waste service will be opened to the market. Currently, the town of Buckeye

requires multi-family properties to use the town contracted solid waste services, meaning members have not been able to choose the most competitive and cost effective solid waste provider. The town made these changes based on a state law that went into effect in 2010 that prohibits cities and towns from excluding a private enterprise from delivering commercial solid waste or recycling services

within a municipality. Most cities in the state consider multi-family customers ‘commercial’ since multifamily properties utilize front-load, large metal containers or bins rather than 65 or 90-gallon plastic containers most often attributed to residential customers. Other cities however still continue to mandate multi-family properties to use city services. Cities like Tempe, Glendale, Peoria, Mesa and Flagstaff all prohibit private waste haulers from offering services to multi-family properties. This means cities can

charge and increase their solid waste rates at their own discretion and remain free of the “checks and balances” that free market competition provides. The AMA will be working to address these concerns either with the cities directly or through legislative action. q Courtney LeVinus is a principal with Capitol Consulting and Jake Hinman leads legislative affairs for the firm. They can be reached at 602.712.1121.

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Apartment News • November 2013

Arizona Multihousing Association

NAA’s 2013 Survey of Operating Income & Expenses in Rental Apartment Communities Available Oct. 1

ust in time for budget season, results from NAA’s 2013 Survey of Operating Income & Expenses in Rental Apartment Communities are now available for purchase (available for free to participating companies). The survey includes detailed individual market data that helps owners and management companies, as well as individual communities, a chance to benchmark against their peers when preparing next year’s operating budgets. Please contact Valerie Sterns at valerie@naahq.org to order your survey, which costs $599 for members and $1,000 for non-members. The survey features a total of 4,526 properties containing 1,138,056 units, which are represented in this year’s report. Data was reported for 4,117 market-rent properties containing 1,077,468 units and 49 subsidized properties containing 60,588 units. Data for the 2013 survey is based on fiscal year 2012. The complete report (available Oct. 1 at www.naahq.org/13ies) contains detailed data summarized for six geographic regions; 91 metropolitan areas met the separate reporting

criteria for market-rent properties. Sufficient numbers of subsidized properties were submitted for 14 metropolitan areas. An executive summary of the survey is featured in the September 2013 issue of units, available to review at: www.naahq.org/sites/default/files/ naa-documents/income-expensessurvey/2013-Income-Expenses-Summary.pdf Registration Now Open for the 2014 NAA Student Housing Conference Plan to be at the head of the class from March 3-5, 2014, as NAA convenes the 2014 Student Housing Conference & Exposition in Las Vegas at the ARIA Resort. Join other star pupils for two days chock-full of education and networking opportunities, from general and breakout sessions led by recognized experts in the student housing business, to reception and time spent interacting with exhibitors on the trade show floor. Beginning September 26, visit www.naahq.org/shc for registration, schedule and the latest announce-

ments. Breathe easy—no admissions essay required! Remember to use the official hashtag: #NAAStudentConf. Participate To Win An Eric Wahl Masterpiece and Support NAA Advocacy Efforts Participate in the Wahl to Wall advocacy campaign and support the NAAPAC or the NAA Better Government Fund. All you need to do is guess the number of pennies in a jar. The jar in question was displayed at the Education Conference in June and can be viewed online at www.

naahq.org/learn/advocacy/wahlto-wall. Start guessing today! Questions? Contact NAA’s Kathleen Gamble at kathleen@naahq.org. Network Year-Round at NAA Connect continued on page 12 Is a fear of change keeping you from joining the newest and most exclusive industry social network around? You’re missing tons of valuable

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Arizona Multihousing Association Tucson Goes for the Gold ...continued from front page The trip was awarded to Lauren Reece of Nicolosi and Fitch. The winner of the Grand Prize drawing was David Hurley of Sterling Point Apartments in Sierra Vista (a Nicolosi and Fitch Property). Congratulations, David!

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National Tenant Network Apartment News â&#x20AC;˘ November 2013

Arizona Multihousing Association Tucson Goes for the Gold ...continued from page 10 laxing and having fun. The Tradeshow After Party was sponsored by Redi Carpet and Tucson Apartment Guide. Thank you to Tradeshow Cochairs Tim Furnas of Valley Protective Services and Gina Anderson from Prime Group, and the entire Tradeshow

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committee for all of your hard work making the 2013 AMA Tucson Education and Tradeshow a great success. Thank you to all of the sponsors, exhibitors and attendees. q

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Arizona Multihousing Association NAA’s 2013 Survey ...continued from page 9 opportunities to network with likeminded professionals and boost your career if you haven’t joined NAA Connect at www.naahq.org/connect. Learn all about Connect, including different ways to make this members-only tool work for you. If you need a little extra help, check out our series of short video tutorials at www.naahq.org/connect/video-tutorials to see how you can join a community, join a conversation, start a new discussion or share a document. Don’t delay, join NAA Connect today! Wednesdays Are For Webinars Join NAAEI, Apartment All Stars and Multifamily Insiders for Webinar Wednesdays, the largest premium webinar series in the industry to provide state and local association members with access to industry thought leaders to discuss innovative ideas, best practices and emerging industry trends. These webinars will give participants the tools they need to become industry superstars in their own right. Visit www.naahq.org/learn/education/take-a-class-online/webinarwednesdays for information and registration.

ATTN: MULTI DWELLING PROPERTY OWNERS

Ins and Outs ...continued from page 7

“CAMnesty” Offers CAM Students Second Chance CAMnesty is a new program that offers individuals who have started—but may not have completed—their Certified Apartment Manager (CAM) designation the opportunity to pick up where they left off and earn the CAM designation. Learn more about the CAMnesty program at www.naahq.org/learn/ education/certified-apartment-manager/camnesty. q

actually keep a small 8 x 10 piece of the carpet and pad sealed in a Ziploc bag of the worst carpet damage. This is very effective if animal urine was the cause of the damage. If a picture is worth a thousand words, smell is priceless!! q Andy M. Hull is the principal of Hull, Holliday and Holliday, PLC. He can be reached at 602.230.0088. The views expressed here are

generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.

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Arizona Multihousing Association New Members REGULAR MEMBERS 2040 CACTUS ROAD, PHOENIX, AZ 85029 2040 W. Cactus Rd. Phoenix, AZ 85029 Phone: (714) 846-5244 Fax: (714) 846-7651 Contact: Aileen Nishisaka Units: 48 Management Co.: Thomas J. Geiger CASA BONITA (TUCSON) Leasing Office 1016 E. Milton Rd. Tucson, AZ 85706 Phone: (520) 792-1448 Fax: (520) 792-6664 Contact: Tina Moyer Units: 60 Management Co.: ConAm Management Corporation PAULA GLESSNERVALLEE & MICHAEL VALLEE 18624 N. 95th St. Scottsdale, AZ 85255 Phone: (425) 749-0001 Contact: Michael Vallee Units: 4 IROC REFLECTIONS ON PORTLAND Leasing Office 345 N. 5th Ave. Phoenix, AZ 85003 Phone: (602) 252-6620 Fax: (602) 254-2243 Contact: Veronica Uribe Units: 18 Management Co.: Dunlap & Magee Property Management Inc.

SKYSONG APARTMENTS SCOTTSDALE Leasing Office 1301 N. Scottsdale Rd. Scottsdale, AZ 85257 Phone: (480) 421-0121 Fax: (480) 421-0122 Contact: Kristie Foushee Units: 325 Management Co.: Lincoln Property Company THOMAS J. GEIGER 19226 Beckonridge Ln. Huntington Beach, CA 92648 Phone: (562) 688-5062 Fax: (714) 908-1919 Contact: Aileen Nishisaka

ASSOCIATE MEMBERS ABCOR, LLC 3654 N. Power Rd., #150 Mesa, AZ 85215 Phone: (480) 641-0100 Fax: (480) 641-0100 Contact: Kelli Stark Business codes: Backflow PreventionCertified Testing,Fire Extinguishers,Fire Sprinklers

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Arizona Multihousing Association Provisional Members Editor’s note: All applicants who are applying to be Regular or Associate members of the Arizona Multihousing Association must complete the application and pay applicable dues. The applicant shall agree to abide by the provisions of the Articles of Incorporation, the Bylaws of the association, and by the Code of Conduct prescribed by the association. The applicant will then be classified as a Provisional member. During this period, the Provisional member will have the rights and responsibilities of full membership. Within 60 days of applying for membership, the names of the Provisional members will be published in Apartment News, and existing members will be encouraged to provide comments on the suitability of the application. If no negative comments are received from existing members within 90 days of membership application, the Provisional member will be deemed automatically approved into membership. If any negative comments are received, the

Ethics Review Board must review the application within 120 days from the receipt of the negative comment and recommend to the Board of Directors the acceptance or rejection of the application. If the Ethics Review Board does not recommend acceptance of a Provisional member, the Provisional member must be notified and given the opportunity to request a hearing pursuant to the Bylaws. If the directors reject an applicant, the AMA refunds all membership fees paid except for a $35 application-processing charge. The following Provisional members applied for affiliation in September 2013. Any AMA member in good standing can e-mail or send a letter commenting on the acceptability of any or all applicants seeking AMA Regular or Associate member status to the AMA Ethics Review Board. The e-mail goes to info@azama.org. The mailing address is: Arizona Multihousing Association, Ethics Review Board, 818 N. 1st Street • Phoenix, AZ 85004.

SAGEWOOD APARTMENTS (COTTONWOOD) Leasing Office 330 N. 10th St. Cottonwood, AZ 86326 Phone: (928) 634-9000 Contact: Julie Miles Units: 80 Management Co.: Ventura Investment Co.

REGULAR MEMBERS LEONARDO MANAGEMENT, INC. 2415 E. Camelback Esplanade, #700 Phoenix, AZ 85016 Phone: (213) 674-4140 Fax: (213) 674-4141 Contact: Douglas Mellen

THE VILLAGES AT METRO Leasing Office 9652 N. 31st Ave. Phoenix, AZ 85051 Phone: (602) 861-6234 Fax: (602) 861-3266 Contact: Kathryn Duke Units: 290 Management Co.: The Villages at Metro

PUEBLO APARTMENTS Leasing Office 355 S. 12th St. Cottonwood, AZ 86326 Phone: (928) 639-0068 Fax: (928) 634-1300 Contact: Cheryl Kunze Units: 80 Management Co.: Ventura Investment Co.

VENTURA INVESTMENT CO. 4760 W. Dewey Dr. Las Vegas , NV 89118 Phone: (702) 212-7044 Fax: (702) 212-7055 Contact: Penny Trombi WINSLOW TRAILER PARK, LLC 708 E. Aspinwall Winslow, AZ 86047 Phone: (928) 241-0668 Contact: Monty Flack Units: 48

ASSOCIATE MEMBERS RESTORED RESOURCES 1318 E. Estelle Ln. San Tan, AZ 85140 Phone: (615) 679-1383 Contact: Keith Bader Business codes: Water Conservation

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TRIBUTE AWARDS Join friends and colleagues at this glamorous evening filled with accolades and awards to those individuals and properties that make the apartment industry in Arizona so admired. Help us celebrate the 22st Annual AMA/Cox Communications Tribute Awards on Thursday, May 8, 2013, 5:00pm at the Downtown Sheraton. Conveniently located at 340 North 3rd Street Phoenix, AZ 85004. Please contact: Michelle Rill at mrill@ama.org or 602-296-6205

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Arizona Multihousing Association

Multifamily Delinquency Rate Decline Implies Strong Market Sector demand could bolster property values

Multifamily mortgage delinquency rates dropped in the second quarter of 2013, according to a report from the Mortgage Bankers Association, further indication that the multifamily market is picking up alongside the recovery in housing. Commercial loans overall saw a decline as well. “The quarterly decline in the delinquency rate of loans held in commercial mortgage-backed securities was the largest on record, and delinquency rates for loans held by life companies and the GSEs remain low and fell lower during the quarter,” said Jamie Woodwell, vice president of commercial real estate research at MBA. The analysis from the MBA studies commercial/multifamily delinquency rates for five of the largest investor-groups: commercial banks and thrifts, CMBS, life insurance companies, Fannie Mae and Freddie Mac. These groups hold more than 80% of commercial/multifamily mortgage debt outstanding when combined. For multifamily loans held by Freddie Mac, the delinquency rate was 6.72 percentage points lower than the series high of 6.81% in the fourth quarter of 1992. The delinquency rate for multifamily loans held by Fannie Mae was 3.34 percentage points lower than below the series high of 3.62% in the fourth

quarter of 1991. In the second quarter of this year, the 60-plus day delinquency rate for commercial and multifamily mortgages held in life company portfolios inched down 0.01 percentage points to 0.08%. The 60-plus day delinquency rate for multifamily loans held or insured by Freddie Mac dropped 0.07 percentage points to 0.09%. For multifamily loans held or insured by Fannie Mae, the 60-plus day delinquency rate dropped 0.11 percentage points to 0.28%. The 90-plus day delinquency rate for loans held by FDIC-insured banks and thrifts dropped 0.26 percentage points to 2.16%, while the 30-plus day delinquency rate for loans held in CMBS dropped 0.74 percentage points to 7.81%. Based solely on the unpaid principal balance of loans at the end of the second quarter, delinquency rates for 60-plus day loans for Freddie Mac was 0.09%, while Fannie Mac loans saw a delinquency rate of 0.28%. Freddie Mac Chief Economist Frank Nothaft told HousingWire that the multifamily sector is continuing to strengthen significantly and should continue doing so going into 2014. ”There have been a lot of very positive developments in the multifamily apartment market,” Nothaft

said. Delinquency rates dropping and rates rising are both important for the multifamily market because it implies the revenue flow is improving, he added. “As the cash flow improves for the owners and landlords of the apartment buildings, that helps to support their payments they need to cover their expenses,” Nothaft said. The economist added that economic fundamentals have been very positive for the multifamily apartment market as a result of rents increasing over the past couple of years. Nothaft added that multifamily values fell during the Great Recession parallel to a drop in single-family home values; however, the multifamily market started to improve sooner. Multifamily values are up a fair amount over the last three years, said Nothaft. They’re not at the peak levels that they were at in 2006, but they have come back and they’re about 8-10% below where they had been at their peak. “It’s much better improvement in valuation compared to single-family properties,” he added. Low vacancy rates coupled with a strengthening economy, which will support household formation for young potential renters, will keep the multifamily sector healthy moving into next year. “Demand will support cash flow and will maintain

stability with property values nationwide,” said Nothaft. “It’s important to have a good cash flow,” he added. Fannie Mae Multifamily Economist Kim Betancourt said there has been ongoing demand in multifamily, both from the tenant side and the sales side of properties. “There’s been a big increase in demand for purchasing these multifamily properties,” said Betancourt. Looking ahead to 2014, Betancourt said demand will remain strong, but it is unlikely that factors such as rising rates and increasing home prices will have a strong effect on demand. “It’s not going to have the steep increase that it had in the past because now we’re in a more moderate cycle,” she said. Betancourt added that multifamily has its own demographic, so those who are unable to own a home are more likely to rent single-family homes rather than renting an apartment. “We anticipate it’s going to continue to be a nice, steady improvement for the multifamily sector,” said Betancourt, who expects the delinquency rate to continue falling as we approach 2014. “To me, there’s no reason why that number shouldn’t continue to decline.” q

IRS Issues Long-Awaited Repair Rules

n September 13, 2013, the Treasury Department and Internal Revenue Service (IRS) issued long-awaited final so-called Repair Regulations (T.D. 9636) that address how expenses in connection with acquiring, maintaining and improving tangible property, including multifamily buildings, should be treated for tax purposes (i.e., depreciated or expensed). According to the rules, owners must depreciate expenses related to constructing or permanently improving a building, restoring property or converting it to an alternate use. Routine maintenance costs, however, can be immediately expensed. The rules are generally effective for taxable years beginning on or after January 1, 2014. NMHC/NAA viewed the rules as overly complex and burdensome when the proposal was issued in December 2011. At our urging, the final rule includes some important changes to the “de minimis” provisions that make it less onerous for apartment firms to comply. Under the proposed de minimis

rule, taxpayers issuing Applicable Financial Statements (AFSs) would have been allowed to expense as repair costs the greater of 0.1 percent of the taxpayer’s gross receipts for the year or two percent of the taxpayer’s total depreciation and amortization expenses. Entities not issuing AFSs, including many smaller multifamily operators, would have only been able to deduct materials and supplies that cost $100 or less. To avoid requiring operators to track literally every expense exceeding $100, the industry asked for additional relief. Under the final rule:

place to take advantage of this de minimis rule, however. The final rules also expand a “routine maintenance safe harbor” to the benefit to apartment providers. Under the safe harbor, firms can expense routine maintenance costs,

defined as maintenance expected to be performed at least once every 10 years. q

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• The ceiling for what can be expensed by taxpayers with an AFS is eliminated. These taxpayers can deduct up to $5,000 per invoice or per item for qualified costs that are substantiated by an invoice. • For taxpayers without an AFS, the $100 threshold has been raised to $500 per invoice or per item as substantiated by an invoice. Taxpayers will be required to have written accounting procedures in

call Advertising Sales (503) 221-1260 Apartment News • November 2013

Arizona Multihousing Association

Lockout/Tag-out Protects Workers from Hazardous Injuries, Death By SCF Arizona

sudden blast of steam, a jolt from an electrical short or a burst of stored mechanical energy can cause serious injuries and even death to machinery workers when lockout/tag-out safety procedures are not followed. Hazardous energy, as the Occupational Safety and Health Administration (OSHA) calls it, is the danger that lurks when workers are performing maintenance and service tasks on machinery or equipment. According to OSHA, some 3 million craft workers, machine operators and laborers service equipment and face the greatest risk of hazardous energy. OSHA has a standard for employers to follow. These procedures allow employers to create an energy control program tailored to the needs of a particular workplace or task, taking into account the machinery or equipment that is to be maintained or serviced. Generally, appropriate lockout or tag-out devices must be applied to devices that isolate energy, thereby de-energizing machines or equipment. To comply with OSHA’s standard, employers need to develop,

implement and enforce an energycontrol program. Optimally, durable, standardized and substantial lockout devices should be used on equipment that can be locked out. If lockout is not available, tag-out devices can be used, as long as they provide equal protection to employees. These safety devices must identify individual users, and an energy control program should allow only the employee who applied a lockout/tag-out device to remove it. Energy controls also apply to new or overhauled equipment that is capable of being locked out. If lockout devices are unavailable for machines or equipment, an effective tag-out program should be developed, implemented and enforced. Documentation is a critical part of an effective lockout/tag-out program, as are annual inspections to ensure energy control devices are durable, standardized and substantial. OSHA says employers need to ensure their workers know, understand and follow the steps in a lockout/tag-out program to control hazardous energy. Employee training should cover:

• Aspects of the energy control program

• Elements of the energy control

procedure and how it relates to the worker’s duties or assignment

• The various requirements of the OSHA standard related to lockout/tag-out

OSHA has developed an inter-

active lockout/tag-out training program that includes a tutorial, hot topics and case studies. Control of Hazardous Energy, Lockout/ Tagout is a downloadable e-book from OSHA. SCF Arizona also offers a free work safety training card and poster on lockout/tag-out; visit scfaz.com to order using our Safety Material Order Form. q

MEMBERS SUPPORTING MEMBERS

Want to contribute an article to Apartment News? Contact the AMA at 602-296-6200 or 800-326-6403 Apartment News • November 2013

FREE ESTIMATES PROFESSIONAL PROMPT SERVICE

Events & Trainings

AMA Event Information & Registration COMMITTEE MEETINGS November 13 Project S.A.F.E. Time: 2:00p.m. Location: AMA Office

December 5 Community Relations Time: 10:00a.m. Location: AMA Office

December 12 Annual Industry Holiday Happy Hour Time: 5:00p.m. Location: Palomar at Cityscape, 2 E. Jefferson, Phoenix, AZ 85004

December 11 Project S.A.F.E. Time: 2:00p.m. Location: AMA Office

November 18 Big Hearts for Little Hands Time: 3:00p.m. Location: UMOM

TUCSON EVENTS November 5 Associate Member Council (AMC) Time: 12:00p.m. Location: To Be Determined, check us out at azama.org for updates! November 7 Tucson Maintenance Mania Time: 8:00a.m. Location: Doubletree Tucson, 445 S. Alvernon Way, Tucson, AZ 85711

December 16 Big Hearts for Little Hands Time: 3:00p.m. Location: UMOM

November 20 Membership Committee Time: 9:00a.m. Location: AMA Office

December 18 Membership Committee Time: 9:00a.m. Location: AMA Office

November 26 Affordable Housing Committee Time: 8:00a.m. Location: AMA Office

VALLEY EVENTS

November 26 Government Affairs Time: 9:00a.m. Location: AMA Office November 26 AMAPAC Time: 11:00a.m. Location: AMA Office

November 14 Phoenix Maintnenance Mania Time: 7:30a.m. Location: Phoenix Convention Center, 100 N. 3rd St., Phoenix, AZ 85004

For more information on Phoenix events, please contact Michelle Rill at 602-296-6205 or mrill@azama.org.

November 15 Independent Rental Owners Council Time: 11:00a.m. Location: Tucson AMA Office

For more information on Tucson events, please contact: Joanna Grassinger at 520-343-0643 or jgrassinger@azama.org.

AMA Event & Seminar Locations VALLEY

TUCSON

AMA OFFICE ** NEW ** 818 N. 1st Street Phoenix, AZ 85004

AMA OFFICE 1001 N. Alvernon Way, Suite 101 Tucson, AZ 85711

El Zaribah Shrine 552 N 40th St Phoenix, AZ 85008

DOUBLETREE HOTEL TUCSON AT REID PARK 445 N. Alvernon Way Tucson, AZ 85711

RANDOLF GOLF COURSE CLUBHOUSE 600 S. Alvernon Way Tucson, AZ 85711

FLAGSTAFF LITTLE AMERICA HOTEL 2515 E. Butler Ave. Flagstaff, AZ 86004

Event Fee Update This year the AMA has instituted a new policy for late registration pricing. Our regular pricing for Dinner Meeting registration will be

$59.00 in Phoenix and $49.00 in Tucson.

If you wish to attend and cannot reserve space by

the Friday prior to the event, a late charge of $20.00 per ticket will apply. This price increase is due

to the added charges the venues pass along to the AMA. Please register early for each event!

Apartment News â&#x20AC;˘ November 2013

Events & Trainings

Apartment News â&#x20AC;˘ November 2013

PRODUCTS & SERVICES GUIDE

The AMA suggests that members using services listed in the Products & Services Guide request proof of workers’ compensation insurance and contractor’s license prior to contracting work.

Reader notice: Under Arizona law, all residential and commercial contractors are required to be licensed by the state unless they fall under the handyman exemption for projects which require no building permit and are less than $750 for the total contract price. For more information or to verify the license status of an Arizona contractor, call 602-542-1525 or 888-271-9286 (toll-free outside Maricopa County) or visit www.rc.state.az.us. 24 HR Restoration (Fire, Flood Etc.) Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . . (623) 266-2761 ATI Statewide* . . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 807-9400 Belfor USA Group Statewide* . . . . . . . . . . . . . . . . . (623) 434-3333 Belfor USA Group (Tucson) Statewide* . . . . . . . . . . . . . . . . . (520) 408-6900 Capstone Group LLC Metro Phoenix . . . . . . . . . . . . . . (480) 970-5424 Checks Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 619-2868 Concierge Contractors, Inc. Nationwide . . . . . . . . . . . . . . . . (623) 247-0000 Disaster Restoration, LLC Metro Phoenix . . . . . . . . . . . . . . (602) 251-2300 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 First Choice Restoration, Inc Metro PHX & Metro Tucson . . . (480) 981-1131 Interstate Restoration Nationwide* . . . . . . . . . . . . . . . (602) 714-7290 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . . (602) 944-2645 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 988-5304 Pinnacle Restoration (Tucson) Metro Tucson* . . . . . . . . . . . . . . (520) 293-2770 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . . (520) 888-4826

Access Control Safeguard Statewide* . . . . . . . . . . . . . . . . . (480) 609-6200 Integrated Protective Systems, Inc Metro Phoenix* . . . . . . . . . . . . . (623) 587-1244 Schlage Statewide . . . . . . . . . . . . . . . . . . (512) 563-1977 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Advertising AArrow Advertising Statewide . . . . . . . . . . . . . . . . . . (602) 750-7181 Apartment Finder Tucson* . . . . . . . . . . . . . . . . . . . (520) 887-8500 Apartment Guide-Phoenix Valleywide . . . . . . . . . . . . . . . . . (602) 484-0894 Apartments.com/Republic Media Tucson . . . . . . . . . . . . . . . . . . . . (602) 444-8916 Apartments.com/Tucson Newspapers Tucson* & Surrounding Area* . . (520) 573-4581 Arizona Housing Solutions LLC Statewide . . . . . . . . . . . . . . . . . . (520) 505-4462 For Rent Media Solutions (Phoenix) Metro Phoenix* . . . . . . . . . . . . . (602) 277-8797 For Rent Media Solutions (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 577-9600 Move.com Nationwide* . . . . . . . . . . . . . . . (800) 978-7368 MyCityApartments.com Statewide* . . . . . . . . . . . . . . . . . (480) 239-5038 Rent.com Nationwide* . . . . . . . . . . . . . . . (310) 264-3670 Rentbits Metro Phoenix* . . . . . . . . . . . . . (303) 640-3160 Tucson Apartment Guide Tucson . . . . . . . . . . . . . . . . . . . . (520) 584-0088 WebListers LLC Nationwide* . . . . . . . . . . . . . . . (800) 784-2155

Advertising Analysis & Training LeaseHawk AZ*, CO* & UT* . . . . . . . . . . . (800) 485-84304 Occupancy Solutions LLC Nationwide* . . . . . . . . . . . . . . . (800) 865-0948

Advertising Specialties & Premiums 2incent Concept Promotions Nationwide* . . . . . . . . . . . . . . . (623) 249-7760 Brown and Bigelow - Snyder Promo Nationwide* . . . . . . . . . . . . . . . (602) 265-8818 Tortuga Promotions Nationwide* . . . . . . . . . . . . . . . (480) 966-9076

Air Conditioning/Heating Systems, Parts & Supplies RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Air Conditioning/Heating-Central Services R.T. Brown Mechanical Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 964-3807 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Heating & Cooling Metro Phoenix . . . . . . . . . . . . . . (602) 466-1932 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . . (520) 881-1207

Air Conditioning/Heating-Central System Badger Heating/Cooling Valleywide . . . . . . . . . . . . . . . . . (480) 855-1671 Sun Devil Heating & Cooling Metro Phoenix . . . . . . . . . . . . . . (602) 466-1932

Air Conditioning/Heating-General Services Alliance Plumbing Service & Repair Phoenix . . . . . . . . . . . . . . . . . . . (480) 633-3020 Archie’s HVAC & Electric Valleywide* . . . . . . . . . . . . . . . . (480) 921-8350 Arizona Comfort Solutions/West Coast Plumbing & Air Metro Phoenix* . . . . . . . . . . . . . (623) 780-4550 Dal Air Conditioning & Heating, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 969-0259 DP Air Corporation Metro Tucson* . . . . . . . . . . . . . . (520) 622-3241 F and I Heating & Air Conditioning Metro Phoenix* . . . . . . . . . . . . . (602) 218-8813 Intelligent Design Air Conditioning & Heating Metro Tucson* . . . . . . . . . . . . . . (520) 333-2665 R.T. Brown Mechanical Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 964-3807

RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Heating & Cooling Metro Phoenix . . . . . . . . . . . . . . (602) 466-1932 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . . (480) 998-9620 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . . (623) 935-0640

Alarm Systems Lynx Alarm Metro Phoenix . . . . . . . . . . . . . . (480) 840-6030 Red Hawk Fire & Security Metro Phoenix . . . . . . . . . . . . . . (480) 344-6300 Red Hawk Fire & Security (Tucson) Metro Tucson . . . . . . . . . . . . . . (520) 388-1100 Safeguard Statewide* . . . . . . . . . . . . . . . . . (480) 609-6200 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Answering Services Corporate Answer Nationwide* . . . . . . . . . . . . . . . (602) 244-1833 Indatus Nationwide . . . . . . . . . . . . . . . . (800) 727-4246

Appliance Sales Appliance Warehouse of America, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 722-4017 Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (623) 521-4730 Mac-Gray The Laundry Room Experts Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Mac-Gray The Laundry Room Experts (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729 R & B Wholesale Distributors Statewide* . . . . . . . . . . . . . . . . . (602) 272-1200 Sears Commercial Nationwide . . . . . . . . . . . . . . . . (800) 359-2000 The Home Depot Appliance Sales Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Appliance Sales Metro Tucson* . . . . . . . . . . . . . . (520) 309-9756 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . . (623) 935-0640 Westar Kitchen and Bath Statewide . . . . . . . . . . . . . . . . . . (602) 271-0100

Appliance Sales, Rentals, Service & Parts Appliance Parts Company Statewide* . . . . . . . . . . . . . . . . . (480) 755-0006 Appliance Warehouse of America, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 722-4017 Azuma Leasing Nationwide* . . . . . . . . . . . . . . . (800) 707-1188 Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (623) 521-4730 General Electric Company International* . . . . . . . . . . . . . . . (480) 367-2900 Mac-Gray The Laundry Room Experts Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Mac-Gray The Laundry Room Experts (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729 R & B Wholesale Distributors Statewide* . . . . . . . . . . . . . . . . . (602) 272-1200 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . . (623) 935-0640

Apt. & Leasing Office Remodel & Design Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 730-0594

Apt. Fire/Water Damage Restoration & Repair Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . . (623) 266-2761 ATI Statewide* . . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 807-9400 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 988-5304 Spray Systems Environmental AZ*, CA* & NV* . . . . . . . . . . . . (480) 967-8300

Architectural & Construction Adolfson & Peterson Construction Nationwide . . . . . . . . . . . . . . . . (480) 345-8700

Asphalt & Paving, Parking Lot & Driveway Svs/Sweep Ace Asphalt of Arizona, Inc. (Phoenix) Southwest U.S.* . . . . . . . . . . . . . (602) 243-4100 Ace Asphalt of Arizona, Inc. (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 747-7700 American Asphalt Paving and Sealcoating Statewide* . . . . . . . . . . . . . . . . . (602) 256-7376 Arizona Pavement Management Metro Phoenix* . . . . . . . . . . . . . (877) 384-2280 Asphalt Technologies / KFM Striping and Curb Company Valleywide* . . . . . . . . . . . . . . . . (602) 462-9114 Bates Paving & Sealing, Inc. Statewide* . . . . . . . . . . . . . . . . . (520) 741-2100 Cactus Asphalt Statewide* . . . . . . . . . . . . . . . . . (602) 370-3363 Dynamite Paving and Sealcoat, Inc. Phoenix . . . . . . . . . . . . . . . . . . . (602) 258-9588 M.R. Tanner Paving and Maintenance Statewide . . . . . . . . . . . . . . . . . . (480) 633-8500 Performance Paving & Sealing, LLC Metro PHX* & Metro Tucson*,Statewide* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (480) 816-5305 Regional Pavement Maintenance Tucson* & Surrounding Area* . . (480) 963-3416 Statewide Asphalt LLC Statewide* . . . . . . . . . . . . . . . . . (480) 659-1828

Association Arizona Multihousing Association Statewide* . . . . . . . . . . . . . . . . . (602) 296-6200

Attorneys Andrew Hull, Attorney Valleywide* . . . . . . . . . . . . . . . . (602) 230-0088 Dwight W. Connely, Attorney at Law Tucson . . . . . . . . . . . . . . . . . . . . (520) 325-5777 J. Mark Heldenbrand, P.C Valleywide* & Tucson* . . . . . . . (602) 254-3400 King & Frisch, P.C. Tucson* & Surrounding Area* . . (520) 790-4061 Koglmeier Law Group, PLC Statewide* . . . . . . . . . . . . . . . . . (480) 962-5353 Law Offices of Scott M. Clark, P.C. Lippman & Reed, PLLC Statewide* (520) 762-4036 Statewide . . . . . . . . . . . . . . . . . . (602) 957-7877 Lotzar Law Firm, P.C. Nationwide . . . . . . . . . . . . . . . . (480) 905-0300 Williams, Zinman and Parham P.C. Maricopa County* . . . . . . . . . . . (480) 994-4732

Automatic Gates & Access Control Automatic Gate Systems, Inc. Statewide . . . . . . . . . . . . . . . . . . (602) 267-7778 Guardian Gate Services Statewide* . . . . . . . . . . . . . . . . . (480) 629-4472

Backflow Prevention-Certified Testing Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . . (480) 507-2850 ABCOR, LLC Statewide* . . . . . . . . . . . . . . . . . (480) 641-0100 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . . (480) 464-0509 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Balcony & Walking Deck Repair & Resurfacing Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 834-8176 Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 730-0594

Balcony & Walkway Deck Waterproofing & Restoration Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 834-8176 Central Valley Specialties Statewide* . . . . . . . . . . . . . . . . . (602) 437-2046

Bath Tubs Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 468-0739 Get a Grip (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 742-2228 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Bathroom Renovations & Countertop Repair/Refinish Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 468-0739 Wilkinson Floor Covering, Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 438-2663

Bee Control City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 944-0099 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 964-8900

Bicycle Racks Exterior Systems Statewide* . . . . . . . . . . . . . . . . . (480) 990-3909

Bio Hazard Cleaning Disaster Restoration, LLC Metro Phoenix . . . . . . . . . . . . . . (602) 251-2300 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091

Bio-Hazardous Waste Decontamination ATI Statewide* . . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 807-9400 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091

Bldg. Interior & Exterior Renovation & Design Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 In Design Interiors Valleywide* . . . . . . . . . . . . . . . . (602) 330-2150

Boiler & Pump Services Armor Plumbing & Boiler Metro PHX* & Metro Tucson* . . (480) 782-9324 Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . . (480) 998-9620

Building Materials Dogwood Building Supply Nationwide . . . . . . . . . . . . . . . . (336) 650-9724

Cabinet Repairs, Doors & Drawers Shepherd & Sons Cabinets Statewide . . . . . . . . . . . . . . . . . . (602) 750-4499 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Cabinet Sales & Installation Copperstate Cabinets LLC Metro Tucson . . . . . . . . . . . . . . (520) 777-3331

Cable TV Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . . (520) 629-8414

Carpet Cleaning/Restoration Arizona Carpet Care Valleywide* . . . . . . . . . . . . . . . . (602) 604-8331 Colorado Carpet Cleaning CO . . . . . . . . . . . . . . . . . . . . . . . (720) 374-1222 Extreme Carpet Care LLC Metro Phoenix . . . . . . . . . . . . . . (480) 633-7176 Fosters Carpet Care and Repair Metro PHX & Metro Tucson . . . (480) 497-8617 Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 539-2696 Palm Valley Carpet Cleaning, LLC Metro Phoenix* . . . . . . . . . . . . . (323) 627-2582 Pride Carpet and Upholstery Cleaning Valleywide* . . . . . . . . . . . . . . . . (602) 843-3200 Venturi Restoration & Clean Valleywide* . . . . . . . . . . . . . . . . (480) 820-5555

Carpet, Floor Covering & Patio Grass Brown Sales Statewide . . . . . . . . . . . . . . . . . . (602) 914-4579 Carpeturn.com Metro PHX* & Metro Tucson* . . (855) 889-6200 Criterion Brock Valleywide* . . . . . . . . . . . . . . . . (602) 469-9395 Criterion Brock (Tucson) Tucson* & Surrounding Area* . . (520) 790-0740 Desert Floors, Inc. Tucson . . . . . . . . . . . . . . . . . . . . (520) 918-1022 Distinctive Carpets, Inc. Statewide* . . . . . . . . . . . . . . . . . (520) 745-2600 J.R McDade Flooring (Phoenix) Valleywide* . . . . . . . . . . . . . . . . (602) 258-7219 J.R McDade Flooring (Tucson) Metro PHX & Metro Tucson . . . (520) 294-9911 One Source Interiors Valleywide* . . . . . . . . . . . . . . . . (602) 903-2545 Puckett’s Flooring Statewide* . . . . . . . . . . . . . . . . . (480) 990-8191 Redi Carpet - Arizona Metro PHX & Flagstaff* . . . . . . . (480) 350-9615 Redi Carpet -Tucson Metro Tucson* . . . . . . . . . . . . . . (520) 884-5556 Wilkinson Floor Covering, Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 438-2663

Carport Repair Services Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . . (602) 494-1556 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

CCTV Integrated Protective Systems, Inc Metro Phoenix* . . . . . . . . . . . . . (623) 587-1244 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Ceramic Tile & Bath Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Chiller Services RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . . (480) 998-9620

Cleaning Services - Biohazard Spray Systems Environmental AZ*, CA* & NV* . . . . . . . . . . . . (480) 967-8300

Cleaning, Janitorial & Maintenance Services Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 539-2696 Genie Services Valleywide* . . . . . . . . . . . . . . . . (623) 582-6111 Lori Cleaning Service Metro Phoenix . . . . . . . . . . . . . . (602) 410-3116 Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . . (480) 659-9141

Coin Operated Laundry Excalibur Laundries, Inc Statewide* . . . . . . . . . . . . . . . . . (714) 437-9000 WASH Multifamily Laundry Systems Metro PHX* & Metro Tucson* . . (800) 421-6897

Collection Agencies Better NOI Nationwide . . . . . . . . . . . . . . . . (888) 219-9105 Collections USA, Inc. Nationwide* . . . . . . . . . . . . . . . (623) 581-2433 Law Office of James R. Vaughan, PC Statewide* . . . . . . . . . . . . . . . . . (602) 279-0778 NCC Business Services Nationwide . . . . . . . . . . . . . . . . (888) 880-6020 National Credit Systems, Inc. Nationwide* . . . . . . . . . . . . . . . (800) 515-4375 U.S. Collections West, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 995-3494 Wakefield and Associates, Inc. Nationwide* . . . . . . . . . . . . . . . (303) 537-2900

Collections Columbia Recovery Group Western U.S . . . . . . . . . . . . . . . (877) 622-1132 J. Mark Heldenbrand, P.C. Valleywide* & Tucson* . . . . . . . (602) 254-3400

Commercial & Home Building Restoration Cheuvront Construction Valleywide* . . . . . . . . . . . . . . . . (602) 770-7733

Westcoat Statewide . . . . . . . . . . . . . . . . . . (800) 250-4519

Concrete Sidewalk Grinding Precision Concrete Cutting Nationwide . . . . . . . . . . . . . . . . (801) 224-0025 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Const. Remodeling & RepairRestoration & Turnkey Berlin Precision Construction Inc. Metro Phoenix . . . . . . . . . . . . . . (480) 252-4017 Chasse Building Team Statewide . . . . . . . . . . . . . . . . . . (480) 425-7777 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Genie Services Valleywide* . . . . . . . . . . . . . . . . (623) 582-6111 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . . (602) 944-2645 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 988-5304 S.M.D. Remodeling, LLC Metro Phoenix* . . . . . . . . . . . . . (602) 348-7989 SOS Builders, LLC Statewide* . . . . . . . . . . . . . . . . . (602) 266-5855 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . . (520) 888-4826 United Renovations Metro Phoenix . . . . . . . . . . . . . . (480) 265-8835

Corporate Housing National Corporate Housing Statewide* . . . . . . . . . . . . . . . . . (602) 600-2306 Oakwood Corporate Housing (Tempe) Worldwide* . . . . . . . . . . . . . . . . (480) 894-9575

Countertop Repair and Refinishing Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 468-0739 Get A Grip Resurfacing of Arizona Valleywide* . . . . . . . . . . . . . . . . (480) 784-4747 NuSurface Arizona Operations, LLC Metro Phoenix* . . . . . . . . . . . . . (480) 540-0215 Wilkinson Floor Covering, Inc Metro Phoenix* . . . . . . . . . . . . . (602) 438-2663

Crime Scene Cleaning Bio-One Statewide* . . . . . . . . . . . . . . . . . (602) 770-4972 Capstone Group LLC Metro Phoenix . . . . . . . . . . . . . . (480) 970-5424 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Spray Systems Environmental AZ*, CA* & NV* . . . . . . . . . . . . (480) 967-8300

Deck Resurfacing Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 834-8176 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Deck Resurfacing, Replacement & Repair Hill Brothers Chemical Co. Statewide . . . . . . . . . . . . . . . . . . (623) 879-9210

Developer Kitchell Development Company Phoenix . . . . . . . . . . . . . . . . . . . (602) 631-6177

Direct TV DIRECTV Nationwide . . . . . . . . . . . . . . . . (310) 964-5585

Doggie Waste Bags Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . . (602) 633-4994

Doors Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Doorstep Trash Pick Up National Trash Valet Metro PHX* & Metro Tucson*,Nationwide*,Statewide*(480) 237-9776

Drug Lab Remediation & Clean Up Spray Systems Environmental AZ*, CA* & NV* . . . . . . . . . . . . (480) 967-8300

Drywall Drainage Systems RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Storm Water Pros, LLC Statewide* . . . . . . . . . . . . . . . . . (480) 620-2517 Torrent Resources Statewide* . . . . . . . . . . . . . . . . . (602) 268-0785

Drywall Services AW Drywall Services LLC Valleywide* . . . . . . . . . . . . . . . . (602) 376-4456 Genie Services Valleywide* . . . . . . . . . . . . . . . . (623) 582-6111 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Commercial Mortgage Banker Centennial Mortgage, Inc. Nationwide* . . . . . . . . . . . . . . . (480) 621-8132 Legacy Capital Advisors, LLC. Nationwide* . . . . . . . . . . . . . . . (602) 926-7426

Concrete & Masonry Repair RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Concrete Coatings Central Valley Specialties Statewide* . . . . . . . . . . . . . . . . . (602) 437-2046 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units). Apartment News • November 2013

Electrical & Lighting Contractors & Services Archie’s HVAC & Electric Valleywide* . . . . . . . . . . . . . . . . (480) 921-8350 Bert’s Electric & Plumbing Tucson* & Surrounding Area* . . (520) 791-7800 Border States Electric Statewide* . . . . . . . . . . . . . . . . . (602) 244-0331 Digital Logic Statewide* . . . . . . . . . . . . . . . . . (602) 694-0500 Haskins Electric LLC Metro Phoenix . . . . . . . . . . . . . . (623) 937-3999 Kowalski Electrical Statewide* . . . . . . . . . . . . . . . . . (602) 944-2645 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427 TAP and Sons Electric, Inc. Metro Phoenix . . . . . . . . . . . . . . (480) 507-2900 Valley Wide Electric Valleywide* . . . . . . . . . . . . . . . . (623) 587-0802

Electrical, Plumbing, AC Contractors Express Statewide* . . . . . . . . . . . . . . . . . (480) 834-0822 Harmon Electric, Inc. Statewide* . . . . . . . . . . . . . . . . . (623) 879-0010 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 TAP and Sons Electric, Inc. Metro Phoenix . . . . . . . . . . . . . . (480) 507-2900

Electronic Payment Processing RentPayment Nationwide . . . . . . . . . . . . . . . . (866) 289-5977

Embroidery & Silkscreen International Corporate Apparel Nationwide* . . . . . . . . . . . . . . . (520) 293-6790 Koalaty Embroidery Inc. Nationwide* . . . . . . . . . . . . . . . (602) 926-1600

Emergency Services ATI Statewide* . . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 807-9400 Valley Protective Services, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 777-0003

Employment & Background Screening APT Companies Inc. Nationwide*,Statewide* . . . . . . (858) 279-2787 Crimshield, Inc Nationwide . . . . . . . . . . . . . . . . (888) 422-2547

Employment Services AAA Apartment Staffing Valleywide* . . . . . . . . . . . . . . . . (602) 840-0258 ALLSTAFF Services, Inc.™ (Tucson) Statewide . . . . . . . . . . . . . . . . . . (520) 296-1666 ApartmentJobs.com Nationwide* . . . . . . . . . . . . . . . (877) 682-6200 APT Companies Inc. Nationwide*,Statewide* . . . . . . (480) 499-0278 BG Staffing Metro Phoenix . . . . . . . . . . . . . . (602) 385-1092 Career Strategies, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 955-5811 DORADO Personnel Tucson* & Surrounding Area* . . (520) 323-3350

Energy Services Bottom Line Utility Solutions, Inc. Nationwide . . . . . . . . . . . . . . . . (949) 707-1311

Escrow & Title Services Empire West Title Agency Metro Phoenix . . . . . . . . . . . . . . (602) 749-7000

Event Coordinating De Atley Events & Design Metro Phoenix* . . . . . . . . . . . . . (480) 544-7042

Exercise Equipment Above & Beyond Fitness Repair, LLC Valleywide* . . . . . . . . . . . . . . . . (480) 272-9361 Advanced Exercise Equipment Nationwide* . . . . . . . . . . . . . . . (602) 708-3764 American Fitness Services Metro Phoenix* . . . . . . . . . . . . . (480) 664-7115 Arizona Health Metro Tucson* . . . . . . . . . . . . . . (520) 790-5377 Commercial Fitness Superstore Statewide* . . . . . . . . . . . . . . . . . (480) 838-0555 Comm-Fit Arizona Metro Phoenix* . . . . . . . . . . . . . (480) 580-0252 FitLogistix Nationwide . . . . . . . . . . . . . . . . (480) 273-4353 Gym Source Statewide . . . . . . . . . . . . . . . . . . (480) 775-1496 Marathon Fitness Inc. Nationwide* . . . . . . . . . . . . . . . (800) 391-9496 TEK Fitness Distributors Statewide* . . . . . . . . . . . . . . . . . (480) 298-3098

Fence Repair & Installation Automatic Gate Systems, Inc. Statewide . . . . . . . . . . . . . . . . . . (602) 267-7778 Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . . (602) 494-1556 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Fiberglass Repair & Tubs Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 468-0739 NuSurface Arizona Operations, LLC Metro Phoenix* . . . . . . . . . . . . . (480) 540-0215

Financial Services Adolfson & Peterson Construction Nationwide . . . . . . . . . . . . . . . . (480) 345-8700 Amtrust Bank Division, New York Community Bank Metro Phoenix* . . . . . . . . . . . . . (480) 947-4910 CBIZ (branch) Metro Phoenix . . . . . . . . . . . . . . (602) 650-6271 Edward Jones Nationwide . . . . . . . . . . . . . . . . (480) 895-3254

Fire & Flood Restoration Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . . (623) 266-2761 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Har-Bro West, Inc.

Metro PHX* & Metro Tucson* . . (480) 449-3900 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 988-5304 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . . (520) 888-4826

Fire Alarms Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . . (480) 507-2850 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . . (480) 464-0509 Safeguard Statewide* . . . . . . . . . . . . . . . . . (480) 609-6200 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Fire Extinguishers Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . . (480) 507-2850 ABCOR, LLC Statewide* . . . . . . . . . . . . . . . . . (480) 641-0100 Desert State Fire Statewide* . . . . . . . . . . . . . . . . . (480) 264-3763 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . . (480) 464-0509 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636 Wildcat Fire Protection Metro Tucson . . . . . . . . . . . . . . (623) 245-0636

Fire Hydrants Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . . (480) 464-0509 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Fire Sprinklers Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . . (480) 507-2850 ABCOR, LLC Statewide* . . . . . . . . . . . . . . . . . (480) 641-0100 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . . (480) 464-0509 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Floor Coverings Arizona Flooring and Interiors Statewide* . . . . . . . . . . . . . . . . . (602) 327-0284 Marathon Fitness Inc. Nationwide* . . . . . . . . . . . . . . . (800) 391-9496 Mohawk Industries Statewide* . . . . . . . . . . . . . . . . . (330) 620-6151 Shaw Industries Nationwide* . . . . . . . . . . . . . . . (714) 317-9999 Wilkinson Floor Covering, Inc Metro Phoenix* . . . . . . . . . . . . . (602) 438-2663

Furniture & Upholstery Services Cort Furniture Rentals (Tucson) Statewide* . . . . . . . . . . . . . . . . . (520) 881-0070 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . . (520) 881-1207

Furniture Rentals Cort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Valleywide* & Some Tucson* . . (480) 831-8851

Gates-Sales & Service Automatic Gate Systems, Inc. Statewide . . . . . . . . . . . . . . . . . . (602) 267-7778

General Contractor/Construction Management Adolfson & Peterson Construction Nationwide . . . . . . . . . . . . . . . . (480) 345-8700 FSI Construction Nationwide . . . . . . . . . . . . . . . . (713) 690-5330 R & E Contracting, LLC Metro Phoenix* . . . . . . . . . . . . . (623) 570-1605 Tofel Construction (Tucson) Statewide* . . . . . . . . . . . . . . . . . (520) 571-0101

General Contractor-Licensed/Bonded for Comm/Res. Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 730-0594 Element General Contractor of Arizona Metro Phoenix . . . . . . . . . . . . . . (817) 375-8453 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Fortress General Contracting, Inc. Maricopa County* . . . . . . . . . . . (480) 736-3951 GM Home Improvements Inc. Metro Phoenix* . . . . . . . . . . . . . (623) 977-1748 Gorman Roofing Services, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 262-2423 Marbecc Custom Designs Statewide* . . . . . . . . . . . . . . . . . (480) 836-8261 MT Builders Statewide . . . . . . . . . . . . . . . . . . (480) 443-3376 Seamless Services, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 964-1052 Summit Builders Construction Company Statewide . . . . . . . . . . . . . . . . . . (602) 840-7700 Watermark Contracting, Inc. Statewide* & CA* . . . . . . . . . . . (480) 441-1206

Glass & Screen Cheaper Window Glass Valleywide* . . . . . . . . . . . . . . . . (602) 995-2102 Glassbusters, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 964-4664 Open Enclose LLC Metro Tucson* . . . . . . . . . . . . . . (520) 358-4553

Golf Carts/Utility Vehicles A-1 Golf Cart Leasing West of the Mississippi* . . . . . . . (480) 855-7800 Golf Cars of Arizona Statewide* . . . . . . . . . . . . . . . . . (520) 790-2400

Group Purchasing Professional Apartment Services Nationwide* . . . . . . . . . . . . . . . (800) 875-0250

Helium & Balloons Arizona Air Boutique, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 867-4606

Insurance Adams Business Dimensions, Inc. Southwest U.S.* . . . . . . . . . . . . . (602) 885-9500 Beecher Carlson Insurance Agency, LLC Statewide* . . . . . . . . . . . . . . . . . (602) 996-7600

Bowman & Associates Insurance Agency Phoenix* . . . . . . . . . . . . . . . . . . (800) 456-0241 CBIZ Insurance Services, Inc. Statewide . . . . . . . . . . . . . . . . . . (602) 643-0102 Crest Insurance Group Nationwide* . . . . . . . . . . . . . . . (480) 839-2252 Nexus Partners Insurance Solutions Metro Phoenix* . . . . . . . . . . . . . (480) 422-1536 SCF Arizona Phoenix . . . . . . . . . . . . . . . . . . . (602) 631-2000 The Mahoney Group (Phoenix) Mesa . . . . . . . . . . . . . . . . . . . . . (480) 214-2712 The Mahoney Group (Tucson) Tucson* & Surrounding Area* . . (520) 784-6673

Insurance-Claims Assistance On-Site Contents Cleaning & Restoration, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 723-2534 Cox Insurance Services Statewide* . . . . . . . . . . . . . . . . . (480) 907-6000 Sterling Grant & Associates, LLC Statewide* . . . . . . . . . . . . . . . . . (602) 954-7200

Insurance–Commercial Lovitt & Touche Metro Phoenix . . . . . . . . . . . . . . (602) 956-2250

Insurance-Public Adjuster The Greenspan Company/Adjusters International Nationwide* . . . . . . . . . . . . . . . (480) 970-7869 Shull & Associates Statewide* . . . . . . . . . . . . . . . . . (623) 687-8801 Skipton & Associates, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 992-7577

Interior Design Gia Venturi Interiors Metro Phoenix* . . . . . . . . . . . . . (602) 914-9223 J Bella Interiors Nationwide . . . . . . . . . . . . . . . . (480) 967-2121

Internet Access Provider (Wireless) Red Hot-Spot Company Metro PHX & Metro Tucson, Statewide . . . . . . . . . . . . . . . . . . (520) 303-5548

Internet Services & Access Provider Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . . (520) 629-8414 WLanJV Metro Phoenix* . . . . . . . . . . . . . (214) 697-3991

Key Control & Asset Management HandyTrac Systems Key Control Systems . . . . . Nationwide* . . . . . . . . . . . . . . . (800) 665-9994 KeyTrak, Inc. Nationwide* . . . . . . . . . . . . . . . (888) 539-8725

Kitchen & Bath Refinishing Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 468-0739 NuSurface Arizona Operations, LLC Metro Phoenix* . . . . . . . . . . . . . (480) 540-0215

Landscape and Tree Service Desert Appeal Landscape LLC Metro Phoenix* . . . . . . . . . . . . . (480) 570-5754 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . . (702) 459-3192

Landscape Maintenance Acacia Landscape Services, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 253-7354 Desert Classic Landscaping Metro Phoenix* . . . . . . . . . . . . . (602) 323-9696 Empire Landscape & Maintenance, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 550-4154 Epic Landscape Construction, Inc. Metro Phoenix* . . . . . . . . . . . . . (623) 516-9014 GPM Landscape Metro Phoenix . . . . . . . . . . . . . . (602) 469-0652 The Groundskeeper (Gilbert) Metro Phoenix* . . . . . . . . . . . . . (480) 545-0456 Landmark Land Management LLC Metro Phoenix* . . . . . . . . . . . . . (602) 323-9696 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . . (480) 456-0608 Quality Building Maintenance LLC Valleywide* . . . . . . . . . . . . . . . . (602) 568-5944

Landscape Maintenance & Services AME Southwest Landscape and Irrigation Metro PHX & Metro Tucson . . . (480) 558-3160 Gothic Grounds Management, Inc. (Phx) Metro Phoenix . . . . . . . . . . . . . . (602) 540-6917 Landscape Pros & Design LLC Metro Phoenix* . . . . . . . . . . . . . (480) 228-9630 Safari Pools & Landscape Valleywide* . . . . . . . . . . . . . . . . (480) 633-6494 Shamrock Landscaping, Inc. Valleywide . . . . . . . . . . . . . . . . . (602) 606-7603 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . . (702) 459-3192 SiteWorks Metro Phoenix* . . . . . . . . . . . . . (480) 820-1600 Tree Pros, LLC Valleywide* . . . . . . . . . . . . . . . . (602) 216-0400 Waddell Landscape Metro Phoenix* . . . . . . . . . . . . . (623) 536-2200

Landscape Material All Rock Supply Metro Phoenix . . . . . . . . . . . . . . (480) 760-5951

Landscape Sprinkler Services Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . . (602) 942-3653

Landscaping Services Carescape Valleywide . . . . . . . . . . . . . . . . . (623) 583-8700 Catalina Landscape Maintenance Tucson . . . . . . . . . . . . . . . . . . . . (520) 887-1204 Creative Cactus Metro Phoenix* . . . . . . . . . . . . . (602) 999-1494 Details Landscaping Valleywide . . . . . . . . . . . . . . . . . (623) 435-7207 Fortis Landcare Metro Phoenix* . . . . . . . . . . . . . (602) 254-4447 Horticulture Unlimited, Inc. Metro Tucson . . . . . . . . . . . . . . (520) 321-4678 IDT Landscaping LLC Valleywide* . . . . . . . . . . . . . . . . (480) 829-8530 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . (480) 456-0608

PureGreen Landscape Metro Phoenix . . . . . . . . . . . . . . (480) 675-7709 Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . . (602) 942-3653 The Groundskeeper (Tucson) Statewide* . . . . . . . . . . . . . . . . . (520) 571-1575 Wild Briar Landscape Valleywide . . . . . . . . . . . . . . . . . (480) 899-5192 Xeriscapes Unlimited, Inc. Phoenix* . . . . . . . . . . . . . . . . . . (602) 252-6434

Leak Locating RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Leasing Incentives AIM Cruise Incentives Nationwide* . . . . . . . . . . . . . . . (818) 706-9822

Legal Services Bonnett, Fairbourn, Friedman & Balint, P.C. Statewide . . . . . . . . . . . . . . . . . . (602) 274-1100 Dodge & Vega PLC Statewide* . . . . . . . . . . . . . . . . . (480) 656-8333 Gallagher & Kennedy Phoenix . . . . . . . . . . . . . . . . . . . (602) 530-8540 Law Office of James R. Vaughan, PC Statewide* . . . . . . . . . . . . . . . . . (602) 279-0778 Snell & Wilmer L.L.P. Metro Phoenix* . . . . . . . . . . . . . (602) 382-6000

Low Income Housing Program Administration HOM, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 265-4640

Mail Boxes Exterior Systems Statewide* . . . . . . . . . . . . . . . . . (480) 990-3909

Maintenance Supplies AZ PARTSMASTER (Phoenix) Statewide* . . . . . . . . . . . . . . . . . (602) 233-3580 AZ PARTSMASTER (Tucson) Tucson* & Surrounding Area* . . (520) 573-5828 HD Supply Facilities Maintenance Valleywide* . . . . . . . . . . . . . . . . (800) 431-3000 Maintenance Supply Headquarters Phoenix . . . . . . . . . . . . . . . . . . . (480) 760-4100

Management Consulting & Training Occupancy Solutions LLC Nationwide* . . . . . . . . . . . . . . . (800) 865-0948

Marketing Compzilla.com LLC Nationwide* . . . . . . . . . . . . . . . (973) 975-7820 SatisFacts Research Nationwide . . . . . . . . . . . . . . . . (866) 655-1490 Social Media Made Easy Nationwide . . . . . . . . . . . . . . . . (503) 646-8700

Marketing, Research & Statistics ALN Apartment Data, Inc. Nationwide . . . . . . . . . . . . . . . . (800) 643-6416 Compzilla.com LLC Nationwide* . . . . . . . . . . . . . . . (973) 975-7820 Pierce-Eislen AZ, CO & Southern CA . . . . . . . (480) 663-1149 RealData, Inc. Southwest U.S. . . . . . . . . . . . . . (602) 789-1223 SatisFacts Research Nationwide . . . . . . . . . . . . . . . . (866) 655-1490

Marketing/Lead Generation Rentlogic Metro Phoenix* . . . . . . . . . . . . . (602) 441-5294

Masonry Fence & Wall Repair Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Misting Aqua Science Metro Phoenix*,Metro Tucson* .(480) 444-7680

Mold & Asbestos Remediation ATI Statewide* . . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 807-9400 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 988-5304 Spray Systems Environmental AZ*, CA* & NV* . . . . . . . . . . . . (480) 967-8300

Mold Removal & Clean Up Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . . (602) 944-2645

Mortgage Lender Johnson Capital Nationwide . . . . . . . . . . . . . . . . (602) 957-1112 Washington Federal (Tucson) Metro Tucson* . . . . . . . . . . . . . . (520) 219-2957

Mortgage, Real Estate & Insurance Services Amerifirst Financial, Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 743-4509 Keystone Commercial Capital Nationwide* . . . . . . . . . . . . . . . (602) 997-3810

Moving & Storage On The Move, Inc. Nationwide* . . . . . . . . . . . . . . . (800) 645-9949

Neighborhood Revitalization Phoenix Revitalization Corporation (non-profit) Phoenix* . . . . . . . . . . . . . . . . . . (602) 259-6895

Odor Elimination Biosweep of Phoenix Statewide* . . . . . . . . . . . . . . . . . (602) 639-1902 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Odor-Away.com Nationwide* . . . . . . . . . . . . . . . (520) 971-2166

Online Leasing VaultWare Nationwide* . . . . . . . . . . . . . . . (480) 905-3668

Online Rent Payments Property Solutions Nationwide* . . . . . . . . . . . . . . . (602) 324-9223

Paging Systems Corporate Answer Nationwide* . . . . . . . . . . . . . . . (602) 244-1833

Paint & Coatings BEHR Paint Corporation/ Kilz . . . . . . . . . . . . . . Metro Phoenix*,Metro Tucson*, Nationwide*, Statewide* . . . . . . . . . . . . . . . . . (505) 307-0778 BEHR Paint Corporation/ Kilz (Tucson branch) Metro Tucson* . . . . . . . . . . . . . . (520) 338-0455

Paint & Resurfacing Nu Systems Contract Services, Inc. Metro PHX* & Metro Tucson* . . (602) 931-8900

Painting Services A&H Painting, Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 439-1484 A Real Deal Painting Statewide* . . . . . . . . . . . . . . . . . (623) 362-9561 Accent Painting & Construction Inc. Statewide . . . . . . . . . . . . . . . . . . (480) 614-5839 CertaPro Painters Statewide* . . . . . . . . . . . . . . . . . (480) 962-8180 Dunn-Edwards Paint Corporation (Tucson) Metro Tucson* . . . . . . . . . . . . . . (520) 444-6011 Empire Community Painting Statewide* . . . . . . . . . . . . . . . . . (480) 560-8525 Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 539-2696 Genie Services Valleywide* . . . . . . . . . . . . . . . . (623) 582-6111 Giant Painting and Construction, Inc. Metro Phoenix . . . . . . . . . . . . . . (602) 993-4681 Imperial Contracting Valleywide* . . . . . . . . . . . . . . . . (480) 892-9157 Indigo Painting Valleywide* . . . . . . . . . . . . . . . . (602) 304-0800 Investment Painting Services, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 242-5737 Life Paint Company Metro Phoenix . . . . . . . . . . . . . . (562) 944-6391 Metzger’s Painting Professionals, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 672-5069 Paramount Painting, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 369-5717 Synergy Painting, Inc. AZ*, CO* & UT* . . . . . . . . . . . . (602) 469-8449 Turnover Painters, LLC Metro Phoenix* . . . . . . . . . . . . . (602) 753-8876 Watermark Contracting, Inc. Statewide* & CA* . . . . . . . . . . . (480) 441-1206

Painting Supplies Dunn-Edwards Paint Corporation (Phoenix) Statewide* . . . . . . . . . . . . . . . . . (602) 689-5136 Glidden Professional Metro Phoenix* . . . . . . . . . . . . . (480) 948-0757 PPG Pittsburgh Paints Nationwide* . . . . . . . . . . . . . . . (602) 956-1150 Sherwin-Williams Statewide* . . . . . . . . . . . . . . . . . (602) 861-3171

Parking Lot & Driveway Services Performance Paving & Sealing, LLC Metro PHX* & Metro Tucson*,Statewide* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (480) 816-5305 Swaine Asphalt Corp. Metro Phoenix . . . . . . . . . . . . . . (602) 371-3410

Pavement Maintenance Asphalt Technologies / KFM Striping and Curb Company Valleywide* . . . . . . . . . . . . . . . . (602) 462-9114 Bates Paving & Sealing, Inc. Statewide* . . . . . . . . . . . . . . . . . (520) 741-2100 Cactus Asphalt Statewide* . . . . . . . . . . . . . . . . . (602) 370-3363 Dunn-Edwards Paint Corporation (Tucson) Metro Tucson* . . . . . . . . . . . . . . (520) 444-7240 Dynamite Paving and Sealcoat, Inc. Phoenix . . . . . . . . . . . . . . . . . . . (602) 258-9588 M.R. Tanner Paving and Maintenance Statewide . . . . . . . . . . . . . . . . . . (480) 633-8500 Morgan Pavement AZ*, NM* & NV* . . . . . . . . . . . (480) 646-4781 Performance Paving & Sealing, LLC Metro PHX* & Metro Tucson*,Statewide* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (480) 816-5305 SealMaster AZ Statewide* . . . . . . . . . . . . . . . . . (602) 253-4660 Swaine Asphalt Corp. Metro Phoenix . . . . . . . . . . . . . . (602) 371-3410

Payroll, ASO,PEO Oasis Outsourcing Statewide* . . . . . . . . . . . . . . . . . (602) 405-7033

Pest Control Services All Bed Bugs Begone, LLC Statewide* . . . . . . . . . . . . . . . . . (480) 659-9011 Amera Sun City Pest Control Metro Phoenix* . . . . . . . . . . . . . (623) 979-6467 Arizona Exterminating Company Metro Phoenix* . . . . . . . . . . . . . (602) 275-8555 Atomic Pest Control Statewide* . . . . . . . . . . . . . . . . . (480) 495-2337 Burns Pest Elimination (Phoenix) Statewide* . . . . . . . . . . . . . . . . . (602) 971-4782 Burns Pest Elimination (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 882-4776 City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 944-0099 Eliminex Termite & Pest Control Metro Phoenix* . . . . . . . . . . . . . (602) 942-2847 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 964-8900 Mike’s Swat Team Pest and Termite Control Valleywide* . . . . . . . . . . . . . . . . (602) 944-7700 Northwest Exterminating-Tucson Tucson . . . . . . . . . . . . . . . . . . . . (520) 888-5779 Nose Knows LLC Metro Phoenix* . . . . . . . . . . . . . (480) 370-4767 Orkin Pest Control Nationwide* . . . . . . . . . . . . . . . (602) 278-7051 Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . . (602) 942-3653 Smart Pest Solutions Valleywide* . . . . . . . . . . . . . . . . (480) 621-8438 Terminix Metro Phoenix . . . . . . . . . . . . . . (602) 431-4980 Terminix Int. (Tucson) Metro Tucson . . . . . . . . . . . . . . (520) 838-2634 Western Exterminator Company Metro PHX* & Metro Tucson* . . (602) 273-1681

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units). Apartment News • November 2013

Pet Waste Clean up & Removal

Refinishing/Resurfacing

Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . . (602) 633-4994

Pigeon Control KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 964-8900 Terminix Metro Phoenix . . . . . . . . . . . . . . (602) 431-4980

Pipe Renewal & Restoration

Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 468-0739 Metro Resurface Statewide* . . . . . . . . . . . . . . . . . (602) 253-6732 NuSurface Phoenix Metro, LP Statewide* . . . . . . . . . . . . . . . . . (602) 395-2007

Refuse Removal & Recycling Services

RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Playground Maintenance & Contractor Safe and Sound Playgrounds Statewide* . . . . . . . . . . . . . . . . . (480) 888-8784

Plumbers Alliance Plumbing Service & Repair Phoenix . . . . . . . . . . . . . . . . . . . (480) 633-3020 Marlin Services Metro Phoenix* . . . . . . . . . . . . . (602) 470-1040

Plumbing Contractors & Services Alliance Plumbing Service & Repair Phoenix . . . . . . . . . . . . . . . . . . . (480) 633-3020 Arizona Plumbing Services, Inc. Maricopa County* . . . . . . . . . . . (602) 442-8757 Armor Plumbing & Boiler MetroPHX* & Metro Tucson* . . (480) 782-9324 Belsito Plumbing LLC Statewide* . . . . . . . . . . . . . . . . . (480) 425-9900 Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 835-8220 D.W. Plumbing and Maintenance Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 789-1920 Delta Mechanical, Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 898-0007 Grace Plumbing Services, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 704-3785 Plumb Plumbing LLC Pima County* . . . . . . . . . . . . . . (520) 629-0504 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 RKS Plumbing & Mechanical Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 966-1866 Rooter 2000 Plumbing and Drain Valleywide . . . . . . . . . . . . . . . . . (480) 967-5943 TD Industries Statewide . . . . . . . . . . . . . . . . . (480) 449-7690 West Coast Plumbing & Air Metro Phoenix* . . . . . . . . . . . . . (623) 582-1117

Plumbing Fixtures & Supplies Ferguson Enterprises, Inc. Tucson* & Surrounding Area* . . (520) 792-1700

Plumbing Products Manufacturer Moen Incorporated Nationwide* . . . . . . . . . . . . . . . (440) 962-2000

Political Consulting Capitol Consulting, LLC Phoenix . . . . . . . . . . . . . . . . . . . (602) 712-1121

Pool Furniture Manufacturer Leisure Creations Nationwide . . . . . . . . . . . . . . . . (866) 765-6726 Texacraft Tropic Craft Nationwide . . . . . . . . . . . . . . . . (800) 327-1541

Pool/Patio Furniture-Refurbishing Two Kings Hospitality Metro Phoenix* . . . . . . . . . . . . . (602) 843-2121

Printing & Marketing DP Solutions, Inc. Metro Tucson . . . . . . . . . . . . . . (520) 393-3551 SIGNWORX Nationwide* . . . . . . . . . . . . . . . (602) 268-1875

Process Service & Evictions AAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953

Professional Pooper Scooper & Porter Service Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . . (602) 633-4994

Property Management Software Property Management EZ, LLC Metro Tucson* . . . . . . . . . . . . . . (520) 250-2274 Yardi Systems, Inc. Nationwide* . . . . . . . . . . . . . . . (805) 699-2040

Property Tax Consulting R.L. Cohen & Associates, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 640-9777

Public Health American Lung Association in Arizona Metro Phoenix* . . . . . . . . . . . . . (602) 258-7505 Maricopa County Tobacco Use Prevention Program Maricopa County . . . . . . . . . . . . (602) 372-7272

Purchasing Buyers Access Statewide* . . . . . . . . . . . . . . . . . (303) 991-5559

Real Estate Brokers/Commercial CB Richard Ellis Worldwide . . . . . . . . . . . . . . . . (602) 735-5555 Marcus & Millichap (Pete TeKampe) Metro Phoenix* . . . . . . . . . . . . . (602) 952-9669 Marcus & Millichap (Richard Butler) Metro PHX & Metro Tucson . . . (602) 952-9669 Transwestern Commercial Services Valleywide* . . . . . . . . . . . . . . . . (602) 956-5000

Real Estate Brokers/Multi-family Apartment Realty Advisors Statewide* . . . . . . . . . . . . . . . . . (602) 252-4232 Elan Residential Metro Phoenix* . . . . . . . . . . . . . (480) 656-2565 Joseph Bernard Investment Real Estate Metro Phoenix*,Metro Tucson*,Statewide* . . . . . . . . . . . . . . . . . . . . . . . . . (480) 305-5600

Real Estate Services/Consulting Adolfson & Peterson Construction Nationwide . . . . . . . . . . . . . . . . (480) 345-8700 Michael A. Lieb, Ltd. Metro Phoenix . . . . . . . . . . . . . . (602) 870-9741

Republic Services Valleywide* . . . . . . . . . . . . . . . . (602) 442-5997 Republic Services Tucson Pima County* . . . . . . . . . . . . . . (520) 745-8820

Renovation Supplies Renovations Plus Nationwide . . . . . . . . . . . . . . . . (303) 465-9009

Renters Insurance Assurant Specialty Property Nationwide . . . . . . . . . . . . . . . . (702) 824-1384 Bader Company Nationwide . . . . . . . . . . . . . . . . (888) 223-3726 Better NOI Nationwide . . . . . . . . . . . . . . . . (888) 219-9105 Renters Legal Liability, LLC Nationwide* . . . . . . . . . . . . . . . (801) 994-0237

Rent Payment by Payroll Deduction SteadyPay Payment Solutions Nationwide* . . . . . . . . . . . . . . . (877) 632-9093

Reputation Management SatisFacts Research Nationwide . . . . . . . . . . . . . . . . (866) 655-1490

Resident Referral Services Apartment Hunters . . . . . . . . . . . . Valleywide* (602) 863-1500

Retention/Resident Services AIM Cruise Incentives Nationwide* . . . . . . . . . . . . . . . (818) 706-9822 Apartment Life Statewide . . . . . . . . . . . . . . . . . . (623) 243-0120 SatisFacts Research Nationwide . . . . . . . . . . . . . . . . (866) 655-1490

Revenue Management Software Rainmaker Nationwide . . . . . . . . . . . . . . . . (678) 578-5700

Roof Coatings Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 834-8176 Coating & Foam Solutions LLC Metro Phoenix . . . . . . . . . . . . . . (602) 399-0784 Pro-Tech Products Statewide* . . . . . . . . . . . . . . . . . (480) 945-9303 Red Mountain Roofing, LLC. Metro PHX* & Metro Tucson* . . (480) 268-7379 Roofing Southwest AZ*, NV* & South CA* . . . . . . . (480) 752-8550

Roofing Services 1st Class Foam Roofing and Coating, LLC Metro Phoenix* Metro Phoenix* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (623) 853-7949 Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 834-8176 ATI Statewide* . . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 807-9400 Broken Arrow Construction Company Statewide* . . . . . . . . . . . . . . . . . (480) 890-2322 Diversified Roofing Corporation Metro Phoenix,Metro Tucson . . (602) 850-8265 Gryphon Companies, Inc. . . . . . . . . . Statewide* (480) 994-5500 Inca Roofing, Inc. . . . . . . . . . . . . . . . Statewide* (602) 544-0998 Jim Brown & Sons Roofing Co. Inc Statewide* . . . . . . . . . . . . . . . . . (623) 247-9252 KY-KO Roofing Systems . . . . . . Metro Phoenix (602) 944-4600 Legacy Roofing LLC Statewide* . . . . . . . . . . . . . . . . . (623) 581-0274 Paramount Roofing Metro Phoenix* . . . . . . . . . . . . . (480) 292-7929 Rain Man Roofing & Waterproofing Services, Inc. Statewide* . . . . . . . . . . . . . . . . . (623) 670-2835 Red Mountain Roofing, LLC. Metro PHX* & Metro Tucson* . . (480) 268-7379 Roofing Southwest AZ*, NV* & South CA* . . . . . . . (480) 752-8550 Seamless Services, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 964-1052 Starkweather Roofing, Inc Statewide* . . . . . . . . . . . . . . . . . (602) 997-0529 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427 Sunvek Metro Phoenix* . . . . . . . . . . . . . (623) 349-7663 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . . (520) 888-4826 United Asset Services Nationwide* . . . . . . . . . . . . . . . (602) 340-8274 Western Roofing Systems, Inc. AZ*, NV* & South CA* . . . . . . . (480) 967-8073

RUB Systems Conservice Utility Management & Billing Nationwide* . . . . . . . . . . . . . . . (866) 866-0333

Screening Services AmRent Nationwide* . . . . . . . . . . . . . . . (855) 214-4743

Screening Services/Credit Reports AAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953 Airfactz Nationwide* . . . . . . . . . . . . . . . (800) 729-7776 Better NOI Nationwide . . . . . . . . . . . . . . . . (888) 219-9105 Contemporary Information Corporation Nationwide* . . . . . . . . . . . . . . . (800) 754-0009 CoreLogic SafeRent Nationwide* . . . . . . . . . . . . . . . (623) 670-3273 Investigative Screening Valleywide* . . . . . . . . . . . . . . . . (480) 305-1350 National Tenant Network - Arizona (NTN-AZ) Nationwide* . . . . . . . . . . . . . . . (480) 607-5288 On-Site.com Nationwide* . . . . . . . . . . . . . . . (602) 616-3279

RealPage, Inc. Worldwide* . . . . . . . . . . . . . . . . (877) 325-7243 Reliable Background Screening Nationwide* . . . . . . . . . . . . . . . (602) 870-7711 The Screening Pros Nationwide* . . . . . . . . . . . . . . . (602) 540-8786 TransUnion Nationwide* . . . . . . . . . . . . . . . (312) 985-2946

Security Deposit Alternatives Better NOI Nationwide . . . . . . . . . . . . . . . . (888) 219-9105 SureDeposit Nationwide . . . . . . . . . . . . . . . . (800) 531-7873

Security Guard Services A Urban Tactical Security Metro Phoenix* . . . . . . . . . . . . . (602) 328-0005 Blue Steel Security Services Statewide* . . . . . . . . . . . . . . . . . (602) 283-4827 Eagle Eye Security Services, LLC Metro PHX* & Metro Tucson* . . (623) 826-2067 Emerald Security Group Metro PHX* & Metro Tucson* . . (623) 251-6056 Omega Protective Services LLC Metro Phoenix* . . . . . . . . . . . . . (480) 699-5460

Security Services A Urban Tactical Security Metro Phoenix* . . . . . . . . . . . . . (602) 328-0005 Bishop Security, Inc. Metro Tucson* . . . . . . . . . . . . . . (520) 797-9409 Core Security Services Statewide* . . . . . . . . . . . . . . . . . (602) 518-6597 Multicom, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 244-1100 Securitas Security Services USA Nationwide* . . . . . . . . . . . . . . . (602) 414-3659 SSignal 88 Security Valleywide* . . . . . . . . . . . . . . . . (623) 580-9416 Tatalovich & Associates, Inc. Phoenix . . . . . . . . . . . . . . . . . . . (602) 264-0007 Valley Protective Services, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 777-0003

Self Storage/Vehicle Storage Business Property Trust Metro Phoenix . . . . . . . . . . . . . . (503) 278-3434

Sewer & Drain Cleaning RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Sewer Line Cameraing RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Shopping Evaluations SatisFacts Research Nationwide . . . . . . . . . . . . . . . . (866) 655-1490

Signs Fusion Sign and Design Nationwide* . . . . . . . . . . . . . . . (602) 288-8903 SIGNWORX Nationwide* . . . . . . . . . . . . . . . (602) 268-1875 Tile Signs & Graphics Statewide . . . . . . . . . . . . . . . . . . (480) 967-6029

Social Networking The I Too Corp Nationwide* . . . . . . . . . . . . . . . (920) 254-9400

Software for Apartment/Residential Property Mgmt eSupply Systems, LLC Nationwide . . . . . . . . . . . . . . . . (210) 979-6670

Solar Energy Harmon Solar Statewide* . . . . . . . . . . . . . . . . . (623) 879-0010

Solar Water Heating Aqua Science Metro Phoenix*,Metro Tucson* .(480) 444-7680

Steps Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . . (602) 494-1556 Neece Precast & Supply Phoenix . . . . . . . . . . . . . . . . . . . (602) 242-1869 STIMCO Precast Products Nationwide* . . . . . . . . . . . . . . . (480) 898-8132 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Street Sweeping All City/Tri City Power Sweep Valleywide* . . . . . . . . . . . . . . . . (602) 678-0059 Epic Sweeping Service Valleywide* . . . . . . . . . . . . . . . . (623) 516-9014 Sunstate Sweeping, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 415-1506 Sunstate Sweeping, LLC. (Tucson) Tucson* & Surrounding Area* . . (520) 293-0400

Sub-flooring Genie Services Valleywide* . . . . . . . . . . . . . . . . (623) 582-6111 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Sub-metering Comptrol Technologies Valleywide* & Tucson* . . . . . . . (602) 392-2292 Conservice Utility Management & Billing . . . . . Nationwide* . . . . . . . . . . . . . . . (866) 866-0333 Minol USA Statewide . . . . . . . . . . . . . . . . . . (888) 766-1253 National Exemption Service, Inc. Nationwide . . . . . . . . . . . . . . . . (800) 241-8651 NWP Services Corporation Nationwide* . . . . . . . . . . . . . . . (949) 735-2625 Spectrum Phoenix, LLC dba Edison Micro Utilities Statewide* . . . . . . . . . . . . . . . . . (602) 274-1030 Utilities Management Concepts, Inc. Nationwide . . . . . . . . . . . . . . . . (626) 303-5553

Supplies - Electrical, Hardware & Plumbing Wilmar Industries, Inc. Valleywide . . . . . . . . . . . . . . . . . (800) 345-3002

Swimming Pool Deck Resurfacing Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 831-7932 Imagine Architectural Concrete, LLC. Statewide . . . . . . . . . . . . . . . . . . (480) 557-5533 Superior Pool Construction Statewide . . . . . . . . . . . . . . . . . . (602) 395-0700

Swimming Pool Design, Const. & Remodel Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 787-1603

Swimming Pool Renovation Commercial Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc Metro Phoenix* . . . . . . . . . . . . . (602) 787-1603

Swimming Pool Repair & Remodel Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 831-7932 Safari Pools & Landscape Valleywide* . . . . . . . . . . . . . . . . (480) 633-6494

Swimming Pool Resurfacing Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 787-1603

Swimming Pool Supplies & Chemicals Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 831-7932 Leslie’s Poolmart Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 366-3926 Maddy’s Pool Supply and Service Metro Phoenix* . . . . . . . . . . . . . (480) 840-6370 Natural Chemistry Statewide* . . . . . . . . . . . . . . . . . (800) 753-1233 Specialty Cleaning Valleywide* & Metro Tucson* . (480) 241-7525

Technology Consulting LeeShanok Network Solutions Statewide* . . . . . . . . . . . . . . . . . (520) 888-9122 LeeShanok Network Solutions (Phoenix) Statewide* . . . . . . . . . . . . . . . . . (602) 277-5757 OneCallNow.com AZ*, CA* & NV* . . . . . . . . . . . . (818) 815-8620

Technology: Mass Messaging Service OneCallNow.com AZ*, CA* & NV* . . . . . . . . . . . . (818) 815-8620

Telephone Answering & Messaging Systems Answer Phoenix Metro PHX* & Metro Tucson* . . (602) 248-8080 Corporate Answer Nationwide* . . . . . . . . . . . . . . . (602) 244-1833

Telephone Systems Century Link Statewide* . . . . . . . . . . . . . . . . . (800) 366-8201 Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . . (520) 629-8414

Termite Elimination City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 944-0099 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 964-8900 Terminix Int. (Tucson) Metro Tucson . . . . . . . . . . . . . . (520) 838-2634

Towing & Parking Enforcement AMP Towing & Recovery Statewide* . . . . . . . . . . . . . . . . . (602) 437-1849 Arizona Parking Management by Bronco Metro Tucson* . . . . . . . . . . . . . . (520) 885-1925 Charity Towing Metro Phoenix . . . . . . . . . . . . . . (602) 249-2169 Go Green Environmental Metro Phoenix* . . . . . . . . . . . . . (480) 274-0043

Towing Service All City Towing Valleywide* . . . . . . . . . . . . . . . . (480) 255-2489 All Valley Impound/United Road Towing Valleywide* . . . . . . . . . . . . . . . . (602) 523-3322 Kwik Tow Valleywide* . . . . . . . . . . . . . . . . (623) 444-1020 R & M Towing LLC Valleywide . . . . . . . . . . . . . . . . . (602) 415-1565 SWAT Towing & Parking Enforcement Towing Service Valleywide* . . . . . . . . . . . . . . . . (480) 644-8181

Tree Service All Year Round Expert Tree Care Metro PHX* & Metro Tucson* . . (602) 647-4747 Arizona Treeworks Valleywide* . . . . . . . . . . . . . . . . (602) 841-2900 Phoenix Tree Service, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 866-2013 Premier Tree Service Inc Valleywide* . . . . . . . . . . . . . . . . (602) 550-4154 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . . (480) 456-0608 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . . (702) 459-3192 Top Leaf Tree Service Metro Phoenix* . . . . . . . . . . . . . (480) 833-6465 Tree Doctors, Inc. East Valley* . . . . . . . . . . . . . . . . (480) 844-4037 Tree Pros, LLC Valleywide* . . . . . . . . . . . . . . . . (602) 216-0400

Utilities APS Statewide* . . . . . . . . . . . . . . . . . (602) 250-2966 Conservice Utility Management & Billing Nationwide* . . . . . . . . . . . . . . . (866) 866-0333 Salt River Project (SRP) Valleywide* . . . . . . . . . . . . . . . . (602) 236-4480 Southwest Gas Corporation Metro Phoenix*,Metro Tucson* .(602) 395-4070

Utility Allocation Billing

Vending Services Larsen Vending Metro Phoenix* . . . . . . . . . . . . . (602) 257-8727 Vilar Vending, Inc. Metro Phoenix . . . . . . . . . . . . . . (480) 502-0905

Video Library DVD in Demand Statewide* . . . . . . . . . . . . . . . . . (480) 234-9684 Resident Entertainment Services Nationwide* . . . . . . . . . . . . . . . (623) 399-8859

Video Mystery Shopping Business Observations West of the Mississippi* . . . . . . . (623) 594-2113

Washers & Dryers - Coin Metered Coin & Professional Equip. Company Phoenix* . . . . . . . . . . . . . . . . . . (602) 248-0808 Coin & Professional Equip. Company (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 790-7377 Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (623) 521-4730 Excalibur Laundries, Inc Statewide* . . . . . . . . . . . . . . . . . (714) 437-9000 Mac-Gray The Laundry Room Experts Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Mac-Gray The Laundry Room Experts (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729 WASH Multifamily Laundry Systems Metro PHX* & Metro Tucson* . . (800) 421-6897

Waste Management Valet Waste Nationwide . . . . . . . . . . . . . . . . (813) 247-7524 Waste Consolidators, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 897-3601 Waste Management Statewide* . . . . . . . . . . . . . . . . . (888) 964-9760

Water Conditioning & Purification Aqua Science Metro Phoenix*,Metro Tucson* .(480) 444-7680 Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Water Conservation Bottom Line Utility Solutions, Inc. Nationwide . . . . . . . . . . . . . . . . (949) 707-1311 Restored Resources Metro Tucson* . . . . . . . . . . . . (615) 679-1383 ShowerStart LLC Nationwide* . . . . . . . . . . . . . . . (480) 496-2294

Water Damage/Structural Drying & Mold Remediation Ace Construction Services, LLC Valleywide* . . . . . . . . . . . . . . . . (602) 840-4500 Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . . (623) 266-2761 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 First Choice Restoration, Inc Metro PHX & Metro Tucson . . . (480) 981-1131 Har-Bro West, Inc. Metro PHX* & Metro Tucson* . . (480) 449-3900 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 988-5304

Water Heaters Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Water Vending Arjencia Water Metro Tucson . . . . . . . . . . . . . . (520) 882-0200 RainMaker Technologies Tucson* . . . . . . . . . . . . . . . . . . . (520) 745-9117

Website Development LeaseLabs Nationwide . . . . . . . . . . . . . . . . (619) 233-4700

Welding Automatic Gate Systems, Inc. Statewide . . . . . . . . . . . . . . . . . . (602) 267-7778 Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . . (602) 494-1556 Genie Services Valleywide* . . . . . . . . . . . . . . . . (623) 582-6111 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Window Cleaning Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . . (480) 659-9141

Window Covering Apartment Interior Supply Valleywide . . . . . . . . . . . . . . . . . (480) 964-7600 Blind Co. Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 834-8098

Want to contribute an article to Apartment News? Contact the AMA at (602) 296-

Comptrol Technologies Valleywide* & Tucson* . . . . . . . (602) 392-2292

Utility Bill Auditing National Exemption Service, Inc. Nationwide . . . . . . . . . . . . . . . . (800) 241-8651

6200 or (800) 326-6403

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units). 22

Apartment News • November 2013

480.963.3416

regionalaz.com

Change Point.® The next generation in laundry payment. Only from Mac-Gray. Change Point® is a revolutionary Internet-enabled payment and monitoring system that offers benefits for both residents and property management. For residents: • Payment flexibility (Use of credit card, debit card or coins) • Online access to machine availability with LaundryView® • Text message when cycle is done

For property managers: • Affordable alternative to “coin only” and laundry card systems • Access to comprehensive service and financial reporting • Self-diagnostic machines • Increased resident satisfaction

To see a short video on the many benefits of Change Point® visit www.macgray.com/changepoint Learn more about Change Point.®

Proudly Serving Arizona 2831 W. Indian School Rd., Phoenix, AZ 85017 1331 East 21st St., Tucson, AZ 85719

Apartment News • October 2013

1- 8 8 8- M A C- G RAY

To scan with your smartphone, download a free Barcode Scanner.

WE TURNED 59% OF OUR CLIENTS’ JUDGMENTS INTO MONEY WITHIN FIVE YEARS* *Past results no guarantee of future collections. All accounts are different.

James R. Vaughan

Managing Partner Arizona & Washington Attorney

Eric W. Logvin

Law Office of James R. Vaughan, PC Arizona & Washington Collection Attorneys

www.phoenixatty.com

Partner Arizona Attorney

Contingency Rates Only – No Hit, No Fee Aggressive Asset Location Waterfall You Evict, We’ll Collect

Call Now for a Free Attorney Consultation 602-279-0778 ext. 2 or 866-833-9411 ext. 2

11445 E. Via Linda, Ste. 2-610 Scottsdale, AZ 85259

Holiday Happy Hour Presented by the AMA Associate Member Council

You’re Invited to the Industry Partner AMA Holiday Happy Hour Thursday, December 12, 2013 Palomar Phoenix at CityScape Two East Jefferson Street, Phoenix, Arizona

Want to contribute an article to Apartment News? Contact the AMA at 602-2966200 or 800-3266403

No Cost for Regular Members to Attend RSVP to Michelle Rill: mrill@azama.org 24

Apartment News • November 2013

Rumor has it that your laundry room is...

Replace your old washers and dryers with new, energy-efficient machines from WASH.

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partment News • October 2013 Apartment News • November 2013

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