Apartment News - October 2013 by Professional Publishing, Inc

October 2013 • Vol. 50 No. 10

The Official Publication of the Arizona MultiHousing Association

Phoenix Rents Up, Vacancies and Concessions Down By Pete TeKampe, Marcus & Millichap The April issue of Apartment News reported ‘Valley Rents Set to Increase’; subsequently, Phoenix area rents posted their fourth consecutive YOY rental increase and the period marked the fourteenth consecutive quarter in which area vacancies were lower than the same quarter of the prior year. Second quarter 2013 was also the thirteenth consecutive quarter in which concessions declined over the same period of the prior year. “The April issue of Apartment News reported ‘Valley Rents Set to Increase’; subsequently, Phoenix area rents posted their fourth consecutive YOY rental increase.”

RENTS In second quarter 2013, Phoenix area rents stood at $760, up $13 compared to second quarter 2012. In the last three Trends updates, future rental increases were forecast. Previously, Trends reported that ‘rental rate increases will be augmented and potentially accelerated by the demand manifested in the latest eviction information.’ As of the writing of this article, all indicators are pointing toward increasing rental rates in theremaining two quarters of 2013. Highest Submarket Rents in Second Quarter 2013 North Scottsdale/Fountain Hills........$978 South Scotsdale......................................$937 North Tempe...........................................$893 Chandler..................................................$892 North Paradise Valley...........................$891

North Scottsdale/North Scottsdale/Fountain Hills claimed the top spot in terms of highest rents in the metro area with rents of $978. This

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or the kids at UMOM, some fairy tales did come thru because of the creativity and generosity of the AMA members during the annual Bowl a Thon. Dr. Seuss characters stepped out of children’s books and on to the bowling lanes at Christown in late August during the Big Hearts for

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Little Hands event that drew nearly 300 attendees. An oversize storybook set the scene for the lively afternoon as costumed teams competed for best dressed. Forty seven lanes were filled with competing teams but the real fun was had in front of the scene created by Kowalski Construction where everyone posed Continued on page 10

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rental rate is $38 higher than the average rent recorded for the submarket in second quarter 2012 and it was accompanied by a half of a percentage point increase in vacancy over the same time. New construction in the area is bolstering rental rates and increases in vacancy are likely in the near- and intermediate terms as the area absorbs the newly constructed units. South Scottsdale was ranked second in the high rent category for the period posting the Valley’s largest percentage rental increase since second quarter 2012. Chandler rents stood at $906 during second quarter 2013, breaking the previous high rent record for the submarket of $905 set in third quarter 2007. Lowest Submarket Rents in Second Quarter 2013 Central Black Canyon...........................$575 West Central Phoenix............................$581 Metrocenter.............................................$620 West Phoenix .........................................$622

Central Black Canyon and West Central Phoenix were the only two submarkets with rents below $600 in second quarter 2013 and each had respective increases of $10 and $5 over second quarter 2012 levels. Vacancies in these submarkets are relatively high, however, as demand for affordable rental housing within proximity of employment and transportation increases, vacancies in these submarkets will mollify and the areas will see modest rent growth. VACANCY Valley vacancies during second quarter 2013 stood at 8.4 percent, compared to 9.2 percent recorded in second quarter 2012. Second quarter 2013 was the fourteenth consecutive quarter that vacancies were lower than the same period of the prior year. From second quarter 2012 to second quarter 2013, 63 percent of Continued on page 3

Partner Spotlight Kowalski Construction By AMA

vents like the Bowl a Thon bring together hundreds of AMA members to network and get to know each other as a team. The Big Hearts for Little Hands program often creates specially themed event to corporate teams can come together to “brand” themselves and have fun with coworkers. Jim Kowalski, president of

Kowalski Construction, has earned an impressive reputation as a great industry partner and a champion for UMOM and Big Hearts for Little Hands. His Kowalski team repeatedly, and deservedly win costume, theme and spirit awards at AMA events. We asked Kowalski, AMA’s Industry Partner of the Year 2012, what opportunities he sees for his company at these events. What are some of your favorite Continued on page 4

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Notes from the Chair

All Eyes on the Multifamily Market By Robert Hicks, Alliance Residential President of the Board of Directors, AMA Arizona’s path to recovery in the real estate market has drawn international attention. For a fast growing real estate market, we experienced the worst of the bubble’s burst, in the early phases, and we are have come out, stronger it seems, earlier than other comparable markets. The market report put together by Marcus & Millichap’s Pete TeKampe this month helps us all put this back into a historical context, with a glimpse ahead in the possibilities and the opportunities. Looking at rental rates, occupancy rates and most importantly evictions, we can use this data in our own communities to predict rental pricing and ab-

sorption rates of new communities coming online here. The construction planning and development here is the result of an active market and one that is bringing new jobs to the area. The mayors’ panel at Perspective and Projections focused on the regional impact of new companies locating to Arizona, in particular to the East Valley, and the demand this economic development creates in our industry. The ripple effect for services, retail, restaurants and others gives us all a reason to be hopeful about our future. Preparing for changes in healthcare One of the biggest national issues that is dominating our employment conversations is healthcare. The new national healthcare mandates affect each and every one of us and our employees. This month, we have shared

a bit about the plan, released by the federal government, to offer some introductory information to your employees. There are many resources for information on these changes but we thought it was important to offer some information here too. Turn down that music One more article to draw your attention to this month is the piece by the Law Office of Scott M. Clark P.C. on music copyrights. The music that is carried over the radio, through the speakers in our offices, is copyrighted. And even when it’s simply broadcast for the enjoyment of staff and residents, there are regulations that we all need to be aware of so we are not violating copyright laws. Many major management firms have been contacted about this issue and it’s important that we are aware of the rules that govern how we share music in our public settings. q

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• Represents ethical rental housing providers in legislative, legal and regulatory matters. • Provides services, products, educational programs and networking opportunities that enhance the general welfare and economic health of all our members. • Cultivates opportunities for quality rental housing throughout Arizona.

OFFICERS

CHAIR of the board: Robert Hicks, Alliance Residential Chair Elect: Kimberly Fitch, Nicolosi & Fitch, Inc. VICE CHAIR: Christine Shipley, Dunlap & Magee Property Management TREASURER: Chris Evans, HSL Asset Management SECRETARY: Amy Smith, Bella Investment Group IMMEDIATE PAST CHAIR: Lesley Brice, MC Residential

DIRECTORS David Adame, Tiempo, Inc. Vicki Allison, Allison-Shelton Real Estate Services Jen Ambrosius, Apartment Guide Chapin Bell, P.B. Bell Companies Reid Butler, Butler Housing Company John Carlson, Mark-Taylor Residential Mike Clow, Greystar Real Estate Partners Keri Conyers, Alliance Residential Liz Culibrk, Fairfield Residential Amy Davidson, Cox Communications Kohl Eisenhour, Riverstone Residential Ken Gould, Madeline’s Meticulous Adam Greco, Burns Pest Elimination Matt Koglmeier, Koglmeier Law Group, PLC David Kotin, Kay-Kay-Realty Lesa LaRocca, Riverstone Residential Pam McCarthy, Simply Better Management Omar Mireles, HSL Asset Management Greg Morehead, Fairfield Residential Melanie Morrison, MEB Management Services Kim Pacheco, Scotia Group Management Dale Phillips, Mark-Taylor Residential Jim Pierson, Legacy Capital Advisors Erica Reinke, Camden Property Trust John Rials, Greystar Real Estate Partners Mike Rochon, Distinctive Carpets, Inc. Mark Schilling, MEB Management Pam Shelton, Allison-Shelton Real Estate Services Pamela Sullens, Silver Mountain Real Estate Group Ike Tippetts, Rainforest Plumbing & Air Rondetta Troutman, Picerne Real Estate Group Debbie Willis, P.B. Bell Companies Lynn Zoroya, Redi Carpet

“Thank you Platinum Members” Adanac Enterprises Corp. Apartment Guide Apartments.com/Republic Media Burns Pest Elimination Cox Communication Gorman Roofing Services, Inc. Koglmeier Law Group, PLC Kowalski Construction, Inc. Law Offices of Scott M. Clark, P.C. Rainforest Plumbing & Air Redi-Carpet-Arizona Valley Protective Services, Inc.

STAFF Tom Simplot, President & CEO tsimplot@azama.org James Tunnell, Vice President jtunnell@azama.org Direct Line: 602-296-6212 Erika Kowalski, Operations Manager ekowalski@azama.org Direct Line: 602-296-6210 Robert Schmitz, Education Manager rschmitz@azama.org Direct Line: 602-296-6204 Amy Hindenlang Membership Administrator ahindenlang@azama.org Direct Line: (602)296-6209 Michelle Rill, Events Manager mrill@azama.org Direct Line: 602-296-6205 Desi Brinkman Operations & Membership Coordinator dbrinkman@azama.org Direct Line: 602-296-6203

Cassidy Campana, Communications Manager ccampana@azama.org Direct Line: 602-770-6014 Stephanie Garcia Community Relations Coordinator sgarcia@azama.org Direct Line: 602-296-6208 Todd Bradford, Manager of Membership Benefit Services tbradford@azama.org Direct Line: 602-377-2553 Katie Allare Cathy A. Wagner, AMA Tucson – Director of Administration cwagner@azama.org Direct Line: 520-323-0643 ext 401 Joanna Grassinger, AMA Tucson – Marketing & Member Relations jgrassinger@azama.org Direct Line: 520-323-0643

Apartment News (ISSN 0746-0686) is published monthly by Professional Publishing, Inc. for the Arizona Multihousing Consulting Corporation. Advertising rates available upon request. We are not responsible for nor guarantee any information, statements, products or services of any advertisers in the publication. The articles herein do not necessarily represent the views of the corporation or the majority of its members, unless so stated. Reproduction in part or whole is forbidden without written permission. Complete control, management and ownership along with the copyright and trade name belong to the Arizona Multihousing Consulting Corporation, 818 North 1st Street, Suite L160, Phoenix, AZ 85004. Periodical postage paid at Snohomish, Washington.

Copyright © 2013 Arizona Multihousing Consulting Corporation. All rights reserved. POSTMASTER: Please send address changes to: Apartment News, PO Box 30327, Portland, OR 97207-3327. Phone: 602-296-6200 or toll-free 800-326-6403. FAX: 602-296-6178. Tucson Office: Phone: 520-323-0643. FAX: 520-323-3399

Arizona Multihousing Association

Use of the Radio and The Unknown Risk of Copyright Infringement By Christopher R. Walker, Esq., Law Offices of Scott M. Clark, P.C. Whether you enjoy using the radio in your car, at the gym, or at your place of employment, the use of the radio is widespread. While many take for granted the free use of the copyrighted material that is broadcasted through their personal radios, some uses of the same copyrighted material can subject the radio operator to liability for copyright infringement. In the arena of copyright enforcement for the performing arts, SESAC, ASCAP, and BMI, known as performance rights organizations (“PROs”), hold licenses from the various music recording companies and seek enforcement of the copyright code. In the context of the property management, many major property management firms have been approached by one or more of these PROs regarding the operation of radios in various areas of their residential rental communities. For those who refuse to purchase a license, they often receive stern letters threatening the use of litigation

to protect the copyright holders’ rights. While copyright laws are complex, they are not as strict as the PROs would lead you to believe. Certain exceptions, which if applicable to your organization, serve as a defense to a copyright infringement claim. However, the use of music derived from any other source (e.g., iTunes, CDs, etc.) will almost certainly subject you to liability for copyright infringement, unless you obtain a license for its use. Copyright Law Under 17 U.S.C. § 106, “The Copyright Act,” the owner of the copyrighted work has exclusive rights with respect to the copyrighted materials. Among the exclusive rights granted to the owner are the rights to (1) publically display the work, and (2) publically per-

form the work. In almost all of these cases, the PROs allege that the use of the radio equates to a public performance. While the Copyright Act affords the copyright holder control over the copyrighted work, it does not give the copyright holder control over all uses of his copyrighted work. Since enacted, there have been several court cases which sought to interpret the Copyright Act as technology advanced and copyrighted works became more easily transmitted to the public. The most important of which is the Supreme Court’s decision in Twentieth Century Music Corporation v. Aiken, 422 U.S. 151 (1975) which upheld a café owner’s use of a small personal radio for the benefit of his patrons and employees. In the aftermath of Aiken, Congress has taken action to amend the Copyright Act

to address various technological advances and new uses of copyrighted materials. Exemptions to Copyright Liability Found in 17 U.S.C. § 110(5) (A), the “home-style exemption”, applies to performances and displays of all types of works in small commercial spaces. Its purpose is to exempt from copyright liability anyone who merely turns on, in a public space, an ordinary radio or television receiving apparatus of a kind commonly sold to members of the public for private use. While the use of radios in certain commercial establishments is permissible, there are limitations to their use. Found in 17 U.S.C. § 110(5) (B)(i), the broadcast of a radio transmission is exempt from copyright infringement liability so long as the performance is audio only and communicated through no more than six loudspeakers, of which not more than four can be in any one room or adjoining outdoor area. In other words, the radio must be of the kind commonly used in private ...continued on page 6

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Apartment News • October 2013

Arizona Multihousing Association Market Update...continued from front page all Phoenix area submarkets experienced declines in vacancies. Highest Vacancy Rates in Second Quarter 2013 North Central Phoenix...................... 16.5 % Northwest/Southwest County........ 14.6 % Central Black Canyon....................... 14.1 % East Central Phoenix............................. 12% Glendale.............................................. 10.5 %

North Central Phoenix was the only submarket with vacancies above 15 percent during the period. Central Black Canyon typically has the Phoenix area’s highest vacancy but in second quarter 2013 it was edged out by Northwest/Southwest County and North Central Phoenix. Fundamental improvements are occurring in the Central Black Canyon, East Central Phoenix and Glendale submarkets as all recorded lower vacancies in second quarter 2013 compared to second quarter 2012. Lowest Vacancy Rates in Second Quarter 2013

difficulty in keeping non-infill located apartment communities full and on a rising rent schedule. Area properties typically need to offer high concessions. Rental rate reductions for the area will continue later this year to stem the Phoenix metro area’s second highest vacancy rate. Of the remaining submarkets that lowered rents for the period, Ahwatukee is the only one with increased vacancies. This suggests that further rental rate reductions or increased concessions may be necessary.

Highest Percentage of Communities Offering Concessions in Second Quarter 2013 Northwest Black Canyon & Central Black Canyon (tie).................................. 86% West Phoenix.......................................... 85% West Central Phoenix............................ 83% Glendale.................................................. 82% Northwest Mesa..................................... 77%

North Paradise Valley recorded vacancies below 5 percent in second quarter 2013 while recording the Phoenix metro area’s fifth highest average asking rental rates. Every submarket ranked in the lowest vacancy category for second quarter 2013 had lower vacancies for the period compared to second quarter 2012 except Ahwatukee. Ahwatukee has seen a reduction in rents over the same period.

Every submarket, except Northwest Mesa in the highest concession ratio category in second quarter 2013, is located on the west side of the Phoenix metro area. Every submarket in the highest concession category ranking effectively utilized concessions as each saw lower vacancies in second quarter 2013 versus second quarter 2012.

South Scottsdale....................................... 9% East Central Phoenix............................ 8.1% North Scottsdale/Fountain Hills.......... 4% Uptown/Central Phoenix................... 3.3% South Paradise Valley........................... 3.2%

South Scottsdale rents increased 9 percent during the time period from second quarter 2012 to second quarter 2013. New Class ‘A’ units added to the area contributed to the increase, which was also augmented by strong renter demand for well-located quality rental housing. East Central Phoenix experienced a similar pattern of rental home consumer behavior during the period and the addition of a new apartment project which delivered arguably the best-located apartment building in Phoenix. Largest Percentage Rent Decreases from Second Quarter 2012 to Second Quarter 2013 Northwest/Southwest County.......... -8.8% Metrocenter........................................... -2.1% Peoria/Sun City................................... -1.9% Ahwatukee............................................ -1.8% South Tempe......................................... -1.2%

Northwest/Southwest County landlords continue lower rents in order to maintain a relatively low vacancy rate. The 8.8 percent rent reduction is also indicative of the Apartment News • October 2013

East Central Phoenix experienced a similar pattern of rental home consumer behavior during the period and the addition of a new apartment project which delivered arguably the bestlocated apartment building in Phoenix.”

CONCESSIONS Second quarter 2013 was the thirteenth consecutive quarter that the percentage of communities offering concessions declined compared to the same quarter of the prior year. Concessions stood at 66 percent in second quarter 2013 compared to 70 percent in second quarter 2012.

North Paradise Valley......................... 4.9 % Central Valley....................................... 5.2 % West County............................................ 6 % Ahwatukee............................................ 6.2 % South Tempe and Cave Creek (tie).... 6.4 %

Largest Percentage Rent Increases from Second Quarter 2012 to Second Quarter 2013

“South Scottsdale rents increased 9 percent during the time period from second quarter 2012 to second quarter 2013. New Class ‘A’ units added to the area contributed to the increase, which was also augmented by strong renter demand for welllocated quality rental housing.

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Lowest Percentage of Communities Offering Concessions in Second Quarter 2013 Central Valley ........................................ 25% Northwest/Southwest County............ 33% South Paradise Valley ........................... 40% Ahwatukee.............................................. 43% North Scottsdale/Fountain Hills........ 44%

Central Valley again had the Phoenix area’s lowest concession ratio in second quarter 2013. The Phoenix Metro Light Rail transit system serves the area and demand for rental units within proximity of convenient, low-cost and environmentally conscious transportation is so high that concessions are unnecessary for 75 percent of apartment properties in the area. Northwest/ Southwest County landlords are dealing with falling rents and rising vacancies and it is extremely likely that concessions in this submarket will increase later this year. Concession offerings in Ahwhatukee are likely to increase as well to stem rising area vacancies. North Scottsdale/Fountain Hills landlords have enjoyed rising rents, falling vacancies and relatively low concessions. As previously reported in Trends, concession offerings would mollify further this year and market conditions in several submarkets are indicating a need for newly con-

Continued on page 5 3

Arizona Multihousing Association Kowalski ...continued from front page programs that Kowalski Construction is involved in through the AMA? • Tributes because it is inspiring to see people reaching for excellence. Trade Show because it is just plain fun and is well attended which means we get to see a lot of people over a short period of time. • Maintenance Mania because this event is dedicated to the maintenance staff and housekeepers and I love to see their enthusiasm, appreciation and energy. • Dinner meetings feel like a quarterly homecoming. Good to see people and touch base. How have the AMA events helped your business? Your team? Attendance and participation at the events provides a wonderful opportunity for us to stay connected, interact and show our support for the AMA and the industry. For example, it helps my team to reconnect with each other as we come together and work on our trade show booth. It is a terrific team building opportunity. Have any of your team members become personally involved in the partnerships or programs? Certain team members seem to gravitate to an area and they sort of

adopt it as their own. For instance, we have one person who spearheads our booth creation and, I do mean creation. We typically build our own booths. While many team members contribute, he has adopted the role as “head booth maker” and works with others to pull it all together. On the other hand, I usually have the same people work our Trade Show Booth, Maintenance Mania Booth, P&P booth. Those people who feel comfortable with that and like meeting people. One lady in our office is in charge of any costumes and she takes care of all of that. Kowalski’s team is known for being really creative and having fun during major events. How does your team plan for those major events with the AMA? We usually begin by a meeting to review the event, the theme and any parameters. Sometimes some brainstorming takes place, but usually we set another time to get together to discuss and do our brainstorming then, after everyone has had a little time to digest it. We preach that no idea is a bad idea so as not to stifle creativity, we then allow the best ideas to “float” to the top. Once we feel harmony with a concept, we then set a follow up meeting to develop the concept, throwing out more ideas around the

concept that resonated with us. We don’t try to rush things, that is why we try to start the process early. To be honest though, it often comes down to the last minute before the ideas are developed. We joke that we work best under pressure... How do you find this builds team spirit/team engagement? It provides a platform for us to work together against the clock. We always want to try to do our best to create something that will be memorable and for our clients to enjoy. Sort of like the “Big Hairy Audacious Goal” concept by James (Jim) Collins in his books, Built to Last & Good to Great. It gives us something to focus on that is bigger than any one of us. q

Want to contribute an article to Apartment News? Contact the AMA at (602) 296-6200 or (800) 326-6403

Apartment News • October 2013

Arizona Multihousing Association Market Update...continued from page 3 structed apartment units. The area as of second quarter 2013 had 628 units scheduled-for or under construction with an additional 2,008 units in its planning and zoning pipeline. NEW CONSTRUCTION In second quarter 2013, there were five projects totaling 970 units built. This compares to one project totaling 224 units in second quarter 2012; one project of 82 units in second quarter 2011; no new units in second quarter 2010; 1,504 units in six projects in second quarter 2009; 1,754 units in seven projects in second quarter 2008; 1,945 units in seven projects in second quarter 2007; 914 units in four projects in second quarter 2006; 2,170 units in eight projects in second quarter 2005; 1,200 units in seven projects in second quarter 2004; 1,545 units in six projects second quarter 2003; and 2,684 units in thirteen projects in second quarter 2002. As of second quarter 2013, there were 32 projects comprising 6,772 units scheduled for- or under construction Valleywide.

As of first quarter 2013, North Tempe had the most number of units scheduled for- or under construction. The submarket had 926 units in four projects being built. All of the remaining submarkets in this category comprise mainly Class ‘A’ apartment units. The future development pipeline is composed of 18,909 units in 73 projects. Not all of these will be added to the Phoenix area’s housing stock simultaneously. As of second quarter 2013, 84 percent of this future inventory was in some stage of the zoning process, which involves the nascent stages of any development.q Pete TeKampe is a commercial real estate broker who specializes in creating wealth for private real estate investors. He is a Vice President Investments at Marcus & Millichap and can be reached at ptekampe@marcusmillichap.com or by calling 602-687-6767. *Source: RealData Inc/Phoenix; Peter E . TeKampe, P.C.

Most Units Scheduled For- or Under Construction as of Second Quarter 2013 North Tempe.................................. 926 Units Chandler......................................... 918 Units South Scottsdale............................ 848 Units Southeast Valley............................ 778 Units North Scottsdale/ Fountain Hills................................ 628 Units

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Apartment News • October 2013

Arizona Multihousing Association Radio...continued from page 2 homes. This is known as the “home system defense.” The determination of the “home system defense” is done on a site-by-site basis. The operation of several facilities will not jeopardize the applicability of this exemption so long as each facility conforms to the speaker limitations discussed above. While there is no bright line rule to the home-system defense, some important considerations are the type and sophistication of the

equipment used, size of the area in which the broadcast is audible, and whether the equipment has been altered, augmented, or integrated in some fashion to be something other than what is commonly used in private homes. In at least one case, the court found that a restaurant’s stereo system, consisting of a single receiver and nine speakers, did not qualify for the Copyright Act’s “home-style” exception. Therefore, the more speakers you connect to

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the receiver and the greater the complexity of the receiver itself will likely contribute to the court finding the configuration to be outside the “home-style exemption.” WHAT ACTION SHOULD YOU TAKE? What is clear from the case law is that there is no “one-sizefits- all” formula and that each case must be determined on a case-bycase basis. Property management firms must be cognizant of these issues when they utilize radios in their facilities. By providing this amenity to your residents, you may be subjecting yourself to liability under the Copyright Act. Property management firms who employ radios at their communities are strongly encouraged to contact their legal counsel to see

if they qualify for the exemptions discussed above. This discussion should include the size of the facility, the number of speakers in each room, and the type of receiver used to operate the radio. See page 22 for addition legal resources who can help with music copyright issues. q Christopher R. Walker is an attorney with the Law Offices of Scott M. Clark, P.C.. He can reached at 602.957.7877. The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.

Want to contribute an article to Apartment News? Contact the AMA at 602-296-6200 or 800-326-6403

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LATE – Lacking Attitude to Excel By Tod T. Grice, BG Staffing Being on time for work means showing up a few minutes early. Why? So you have time to go inside, put your coat away, use the restroom, get your cup of coffee, etc. in time to be at your desk a couple of minutes early, ready to go. When you are there on time, it shows dependability, reliability and, most importantly, trustworthiness. It also shows that you care about your job and that you are a team player, ready and willing to get to work with your coworkers. Showing up early/on time shows that you respect yourself and your boss, as well as your co-workers. It shows you care about doing your job and doing the best you can and that you are not just there for the paycheck.

at 32 percent, didn’t get enough sleep at 19 percent, bad weather at 9 percent, and 8 percent say their kids made them late to work. Other excuses include “the line at Starbucks was long,” “my ex stole my car and I had to find a ride to work” or “I was trying to get my gun back from the police.” More than a quarter of managers are skeptical of their employees’ excuses, and 24 percent of employees choose to make up an excuse rather than tell the truth. And what happens once you arrive at work? When most people arrive at the office, it takes them an additional 14 minutes before they actually start to work. A quarter of the people make coffee, 40 percent eat breakfast, 25 percent check their personal emails and 20 percent chat with coworkers. What is the cost of being five minutes late to work? The formula is:

BY THE NUMBERS It is estimated by HR Magazine that more than 15 percent of the U.S. population is late to work every day, costing businesses more than $3 billion in lost productivity. The most popular excuse is traffic delay

If Angie makes $6.75 an hour, the overhead cost is $13.50. If she is regularly five minutes late, multiply $13.50 by 1/12 (.083) of an hour, then multiply that number by 255, the number of days she works in a year. Angie being habitually late costs her employer $286 in production annually. However, if an employer has 100 to 500 employees making $9.50 an hour, using the five-minutes-late formula, the estimated cost is $38,100 to $190,500 in lost production. One study shows that an employee earning a $60,000 salary arriving 15 minutes late every day equals $5,000 in lost production in a year. WHAT YOU CAN DO If tardiness plagues your office, a few steps that can help deter the problem. In my office, everyone is allowed to be late by five minutes once a week. Why? Because life happens. If the person is late again during the week, even by one minute, a $5 late fee is charged for every minute late. Five minutes late on a Monday is free, but 10 minutes late on a Tuesday just cost 50 bucks! The money is given to the person who wasn’t late to work during the week.

If the tardy person is unable to pay the total amount of the late fees, she can choose to be “On Call” for the weekend. While I would like to use the carrot to reward positive actions, I find that the stick is much more of a motivator, so I reward with the carrot and discipline with the stick. One of the best ways to curb tardiness is to lead by example. If that doesn’t help, have a meeting explaining the tardiness policy, discipline the repeat offender and reward those who are to prompt to work. Being chronically late to work is a sign of disrespect to one’s boss and peers. To be on time to work is to plan your life and live the life you want to live. As the saying goes, “Early is on time, and on time is late.”q Tod T. Grice is the Houston branch manager with BG Staffing. For more information, email him at tgrice@bgstaffing.com or visit www. bgstaffing.com.

Arizona Multihousing Association

Remember to Vote for AMAPAC Endorsed Candidates The Arizona Multihousing Association Political Action Committee (AMAPAC) has officially endorsed candidates seeking election in the cities of Phoenix and Tucson. AMAPAC made the endorsements based upon the candidates’ track record in office, their completion of the industry questionnaire or their participation in the candidate interview process. It’s important to exercise your right to vote. The Arizona Multihousing Association urges all AMA members to consider AMAPAC endorsed candidates when heading to the polls on November 5, 2013. q

Phoenix District 4 Justin Johnson Laura Pastor Phoenix District 8 Kate Gallego

Tucson Ward 3 Ben Buehler-Garcia Tucson Ward 5 Richard Fimbres Tucson Ward 6 Steve Kozachik

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www.OccupancySolutions.com Apartment News • October 2013

Arizona Multihousing Association

Access and Entry By Andy M. Hull, Esq., Hull, Holliday and Holliday, PLC. Access can be one of the most difficult areas a landlord has to deal with. The landlord can enter the tenant’s residence for almost any valid reason. Always give two (2) days written notice to the tenant when you plan to enter unless an emergency exists, and then enter only at reasonable times. Notice again can be delivered in person or sent certified mail (keeping in mind the five day mail rule). The statute does not define what a reasonable time is, but presumably it is during regular business hours, or in the evening or weekends at a time the tenant can be expected to be home. The state legislature amended A.R.S. § 33-1343, the statute governing access, a few years ago. With the amendment, a tenant who requests service or maintenance under A.R.S. § 33-1341, waives their right to receipt of the two (2) day notice. Landlords should still enter only at reasonable times, and as a courtesy, still notify the tenant of when entry will be made. Even though the landlord can enter in the case of an emergency without notice or if it is impractical to give notice, what authorizes an entry under these circumstances is again a factual determination. While

a broken water pipe would clearly constitute an emergency, an entry to deliver a five day notice to a tenant who works nights and sleeps days would probably be unauthorized. A landlord should always keep notes in the tenant file as to why the residence was entered and what steps were taken to notify the tenant. The tenant cannot unreasonably refuse entry to the landlord. If a tenant refuses to let the landlord enter without a valid reason, the landlord can obtain a court order to enter or can terminate the rental agreement (see A.R.S. § 33-1376). If the tenant has abandoned the unit or vacated it, the landlord would need to follow the procedures for abandonment before they access the property. Care should be taken to follow the statute prior to any entry. Failure on the part of the landlord could result in the tenant terminating the rental agreement immediately or recovering actual damages in an amount not less than one month’s rent (see discussion under A.R.S. § 33-1376). Both the landlord and the tenant have remedies for abuse of access and refusal of access. A.R.S. § 331376(A) allows the landlord, in the case of a tenant who refuses to allow the landlord access to the rental property, to either obtain a court order to enter or to terminate the rental agreement. It is normally quicker and less

expensive to terminate the rental agreement through proper notice and then evict the tenant through a forcible detainer action. Regardless of which choice is made, the landlord may recover any damages sustained. The choice should be contingent on whether the landlord wishes to keep the tenant, or desires to terminate and rent to a more desirable tenant.

The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.

A.R.S. § 33-1376(B) provides the tenant remedies for the landlord’s unlawful or unreasonable entries or entries that have the effect of harassing the tenant. Should the tenant be able to prove the landlord’s intent is not lawful or that the entries have been made in an unlawful, unreasonable or harassing manor, the landlord can be enjoined from entering or the tenant may terminate the rental agreement effective immediately. In either case, the landlord can be liable for at least one month’s rent in damages. Care should always be taken by the landlord to only request entry for valid reasons. q Andy M. Hull is the principal of Hull, Holliday and Holliday, PLC. He can be reached at 602.230.0088.

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Apartment News • October 2013

Arizona Multihousing Association

AMA’s Golf ParTee Sponsors are Ready to Play

By AMA The sponsors of this year’s AMA/Cox Annual ParTee Golf Tournament gathered early to start celebrating their record breaking year of sales. The foursomes for the popular tournament are sold out as are the golf hole sponsorships. Now companies are preparing their themed tee fun for the October event. The AMA thanks each of the dedicated committee members who have made this event a success.event a success. q

Special thanks to the Co-Chairs of the 2013 Golf Tournament Committee: Jennifer Beebe.................. Alliance Residential Company Joe Savarino..................... Carpeturn.com

Thanks to all of the ParTee sponsors: Adanac Enterprises All City Towing Apartment Guide apartments.com ATI BG Staffing Blue Steel Security Services Brown & Bigelow Burns Pest Elimination Carpeturn.com Columbia Recovery Group Cox Communications Desert Classic Landscape Dynamite Paving For Rent Media Solutions Fortress Contracting Gorman Roofing GPM Landscape HSL Asset Management Indigo Painting

Apartment News • October 2013

Koglmeier Law Group Kowalski Construction Kowalski Electrical Law Offices of Scott M. Clark MacGray, The Laundry Room Experts Pinnacle Restoration Property Solutions Puckett’s Flooring Rainforest Plumbing & Air Redi Carpet Roofing Southwest Safeguard Smart Pest Solutions Statewide Asphalt Synergy Painting United Renovations Valet Waste Valley Protective Services WebListers Wilmar Industries

2013 AMA/Cox Communications Golf Tournament Sponsors: Linda Acritelli, Desert Classic Landscaping Jacob Alderson, Apartments.com Heidi Andersen, Valet Waste Jennifer Beebe, Alliance Residential Company Scott Clark, Law Offices of Scott Clark Sara Collins, Wilmar Sarah Curren, Wilmar Gigi Curtis, Wilmar Amy Davidson, Cox Communications Renee Duerksen, Synergy Painting Shannon Fowler, BG Staffing Griff Heidkamp, Redi Carpet Jean Louis Michael, Leasehawk Jim Kowalski, Kowalski Construction David Lederman, MacGray Karri Lynn, Dynamite Paving Tommy McLaughlin, Redi Carpet Alethea Miller, Synergy Painting Scott Murray ,Desert Classic Landscaping Morgan Pint, Safeguard Laura Sheldon, Apartment Guide Gary Sherwood, Adanac Dallin Tippetts, Rainforest Plumbing & Air

Arizona Multihousing Association Bowling ...continued from front page for memorable team photos. Hundreds of children’s books were donated for UMOM’s reading program that serves hundreds of children each year. Volunteers gather weekly at UMOM to read to children who participate in UMOM programs and live in their rental housing, giving parents a brief rest and give children an opportunity to learn from other caring adults.

Attendees of the program also receive books to take home so they can continue reading with their parent at home. This program impacts hundreds of families in the Phoenix area and the donations during the AMA Bowl a Thon will directly benefit those families. The crowd also raised a record breaking $27,260 dollars for Big Hearts for Little Hands.

Congratulations to Best Costume Award Winners: Best Male Costume – Scooby Doo from Valley Protective Services Best Female Costume – Dr. Seuss from MEB Management Best Team Costume – Where’s Waldo from Camden

Kwik Tow has donated a black 2009 Buick Lacrosse to be raffled off at the AMA holiday party in December.

Apartment News • October 2013

Arizona Multihousing Association Bowling ...continued from page 10 Sponsors:

Safeguard Synergy Painting Alliance Plumbing Apartments.com Alliance Residential Burns Pest Elimination Cox Communications Hull, Holliday & Holliday PLC Kwik Tow Law Offices of Scott M. Clark PLC Kowalski Construction Valley Protective Services United Asset Services, Inc. PEM GPM Camden Riverstone

Apartment News • October 2013

Participating Companies:

Simply Better Management MEB Management Camden Alliance Residential Greystar Allison Shelton Real Estate Services, Inc. PEM HSL Capilano Riverstone IPA Fairfield P.B.Bell Holland Milestone Dunlap & Magee ConAm

Associate Companies:

One Source Burns Pest Elimination Valley Waste Kwik Tow Safe Guard BG Staffing Chasse Building Team Kowalski Construction ‌Cox Criterion Brock Redi Carpet Smart Pest Synergy Painting Pinnacle Restoration Statewide Asphalt Alliance Plumbing Valley Protective Services

‌GPM Gothic Landscaping Atomic Pest Control ‌Interstate Restoration Blue Steel Security Element Enterprise ‌JR McDade Law Offices of Scott M. Clark, PLC ‌Epic Landscaping ‌Carpeturn.com United Asset Services Diversified Roofing ‌Rainforest Plumbing & Air All City Towing Bed Bugs Be Gone ‌DVD Demand

Arizona Multihousing Association

New Report Shows Benefits of the Affordable Care Act for the People of Arizona Highlighted from US Department of Health & Human Services Recently, the Obama Administration issued a new report highlighting the benefits of the Affordable Care Act for the people of Arizona. Thanks to the health care law, the 82% of Arizonans who have insurance have more choices and stronger coverage than ever before. And for the 18% of Arizonans who don’t have insurance, or Arizona families and small businesses who buy their coverage but aren’t happy with it, a new day is just around the corner. “Soon, the Health Insurance Marketplace will provide families and small businesses who currently don’t have insurance, or are looking for a better deal, a new way to find health coverage that fits their needs and their budgets,” said Health and Human Services Secretary Kathleen Sebelius. The health care law is already providing better options, better value, better health and a stronger

Medicare program to the people of Arizona by:

Open enrollment in the Marketplace starts October 1, with coverage starting as soon as January 1, 2014. But Arizona families and small business can visit HealthCare.gov right now to find the information they need prepare for open enrollment. Better Options The Health Insurance Marketplace Beginning Oct 1, the Health Insurance Marketplace will make it easy for Arizonans to compare qualified health plans, get answers to questions, find out if they are eligible for lower costs for private insurance or health programs like Medicaid and the Children’s Health Insurance Program (CHIP), and enroll in health coverage. By the Numbers: Uninsured Arizonans who are eligible for coverage through the Marketplace. • 947,878 (18%) are uninsured and eligible • 695,083 (73%) have a full-time

worker in the family

As many as 2,794,358 non-elderly Arizonans have some type of preexisting health condition, including 410,684 children. Today, insurers can no longer deny coverage to children because of a pre-existing condition, like asthma or diabetes, under the health care law. And beginning in 2014, health insurers will no longer be able to charge more or deny coverage to anyone because of a pre-existing condition. The health care law also established a temporary health insurance program for individuals who were denied health insurance coverage because of a preexisting condition. 4,861 Arizonans with pre-existing conditions have gained coverage through the PreExisting Condition Insurance Plan since the program began.

• 338,111 (36%) are 18-35 years old 44,266 (57%) are male 866,371 (91%) of Arizona’s uninsured and eligible population may qualify for either tax credits to purchase coverage in the Marketplace or for Medicaid if Arizona takes advantage of the new opportunity to expand Medicaid coverage under the Affordable Care Act. Arizona has received $30,877,097 in grants for research, planning, information technology development, and implementation of its Health Insurance Marketplace. New coverage options for young adults Under the health care law, if your plan covers children, you can now add or keep your children on your health insurance policy until they turn 26 years old. Thanks to this provision, over 3 million young people who would otherwise have been uninsured have gained coverage nationwide, including 69,000 young adults in Arizona.

Better Value Providing better value for your premium dollar through the 80/20 Rule Health insurance companies now have to spend at least 80 cents of your premium dollar on health care or improvements to care, or

Ending discrimination for pre-existing conditions

...continued on page 17

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Apartment News • September 2013

Arizona Multihousing Association New Members REGULAR MEMBERS

REHOBOTH PLACE, LP Leasing Office 2610 W. Hazelwood Phoenix, AZ 85017 Phone: (602) 281-6058 Contact: Myron Ware Units: 47 Management Co.: Village Management Company

CRESCENT RIDGE Leasing Office 3980 W. Linda Vista Blvd. Tucson, AZ 85742 Phone: (520) 744-7557 Fax: (520) 744-1499 Contact: Angelica Ramirez Units: 272 Management Co.: AllisonShelton Real Estate Services, Inc

ACCOCIATE MEMBERS

7382 WREN LLC 2054 N. Old Kettle Drive Prescott, AZ 86305 Phone: (928) 776-1881 Contact: Malcolm Barrett Units: 4 IROC

MICHELLE SIMAS 3055 E. Rose Lane Phoenix, AZ 85016 Phone: (602) 334-1264 Fax: (602) 334-1264 Contact: Michelle Simas Units: 2 IROC

ARIZONA HEALTH 6245 E. 22nd Street Tucson, AZ 85711 Phone: (520) 790-5377 Fax: (520) 790-6624 Contact: Mary Ann Santander Business codes: Exercise Equipment BEHR PAINT CORPORATION/ KILZ (TUCSON BRANCH) 19713 N. 69th Ave. Glendale, AZ 96704 Phone: (520) 338-0455 Contact: Marc Altamirano Business codes: Paint & Coatings

BUSINESS PROPERTY TRUST 1331 NW Lovejoy St. Suite 755 Portland, OR 97209 Phone: (503) 278-3434 Fax: (503) 278-3131 Contact: Stephanie Ying Business codes: Self Storage/Vehicle Storage COLUMBIA RECOVERY GROUP 1309 120th Ave. NE Bellevue, WA 98005 Phone: (877) 622-1132 Fax: (425) 646-1395 Contact: Alex Gallegos Business codes: Collections

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Arizona Multihousing Association Provisional Members Editor’s note: All applicants who are applying to be Regular or Associate members of the Arizona Multihousing Association must complete the application and pay applicable dues. The applicant shall agree to abide by the provisions of the Articles of Incorporation, the Bylaws of the association, and by the Code of Conduct prescribed by the association. The applicant will then be classified as a Provisional member. During this period, the Provisional member will have the rights and responsibilities of full membership. Within 60 days of applying for membership, the names of the Provisional members will be published in Apartment News, and existing members will be encouraged to provide comments on the suitability of the application. If no negative comments are received from existing members within 90 days of membership application, the Provisional member will be deemed automatically approved into membership. If any negative comments are received, the

REGULAR MEMBERS AVENUE NORTH PO Box 21982 Mesa, AZ 85277 Phone: (480) 907-4010 Contact: Ryan Hartman

BILTMORE PROMENADE Leasing Office 2625 E. Indian School Rd. Phoenix, AZ 85018 Phone: (480) 970-1999 Contact: Lyn Hall Units: 75 Management Co.: Southwest Realty and Property Management, LLC COBALT ON 32ND STREET Leasing Office 18350 N. 32nd Street Phoenix, AZ 85032 Phone: (602) 795-2134 Contact: Jessica Bryant Units: 90 Management Co.: Pinnacle Family of Companies

Ethics Review Board must review the application within 120 days from the receipt of the negative comment and recommend to the Board of Directors the acceptance or rejection of the application. If the Ethics Review Board does not recommend acceptance of a Provisional member, the Provisional member must be notified and given the opportunity to request a hearing pursuant to the Bylaws. If the directors reject an applicant, the AMA refunds all membership fees paid except for a $35 application-processing charge. The following Provisional members applied for affiliation in September 2013. Any AMA member in good standing can e-mail or send a letter commenting on the acceptability of any or all applicants seeking AMA Regular or Associate member status to the AMA Ethics Review Board. The e-mail goes to info@azama.org. The mailing address is: Arizona Multihousing Association, Ethics Review Board, 5110 N. 44th St., Ste. L160, Phoenix, AZ 85018.

MHA GROUP OF COMPANIES 9833-110 Street Edmonton, AB T5K 2P5 Phone: (780) 488-0288 Fax: (780) 488-0244 Contact: Barry Wiedman REDSTONE AT SAN TAN VILLAGE Leasing Office 1925 S. Coronado Rd. Gilbert, AZ 85295 Phone: (480) 659-8300 Fax: (480) 840-1232 Contact: Tamara Moore Units: 382 Management Co.: MarkTaylor Residential

SAN-SIMEON Leasing Office 6091 E. Golf Links Rd. Tucson, AZ 85711 Phone: (520) 302-0876 Fax: (520) 777-3924 Contact: Christy Flores Units: 70 Management Co.: SanSimeon East Golf Links LLC SAN-SIMEON EAST GOLF LINKS LLC 6091 E. Golf Links Rd. Tucson, AZ 85711 Phone: (520) 302-0876 Contact: Dante Mancini SOUTHWEST REALTY AND PROPERTY MANAGEMENT, LLC 3337 N. Miller Rd. Suite 105 Scottsdale, AZ 85251 Phone: (480) 970-1999 Fax: (480) 370-4901 Contact: Nathan Reid

ASSOCIATE MEMBERS CHASSE BUILDING TEAM 2400 W. Broadway Rd. Mesa, AZ 85202 Phone: (480) 425-7777 Fax: (480) 425-7780 Contact: Kelly HendrexPhend Business codes: Const. Remodeling & RepairRestoration & Turnkey

DIRECTV 2260 E. Imperial Hwy El Segundo, CA 90245 Phone: (310) 964-5585 Fax: (310) 964-2044 Contact: Mona Kim Business codes: Direct TV

EMPIRE WEST TITLE AGENCY 4808 N. 22nd Street #100 Phoenix, AZ 85016 Phone: (602) 749-7000 Contact: Maurine Karabatsos Business codes: Escrow & Title Services NATIONAL CORPORATE HOUSING ASSOCIATION 9327 E. Via de Ventura Suite 120 Scottsdale, AZ 85258 Phone: (602) 600-2306 Contact: Kendall Marolda Business codes: Corporate Housing

NUSURFACE ARIZONA OPERATIONS, LLC 2432 W. Peoria Building 8, Suite 1148 Phoenix, AZ 85029 Phone: (480) 540-0215 Fax: (602) 606-2443 Contact: Debbie Jeffries Business codes: Countertop Repair and Refinishing,Fiberglass Repair & Tubs,Kitchen & Bath Refinishing,Refinishing/ Resurfacing SHOWERSTART LLC 15354 N. 83rd Way Suite 102 Scottsdale, AZ 85260 Phone: (480) 496-2294 Fax: (480) 496-2295 Contact: Alan Work Business codes: Water Conservation

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Clearing the Air on Smoke-Free Arizona and Multihousing

Arizona Multihousing Association

By Sue Bergquist, Multi-Unit Housing Liaison Maricopa County Department of Public Health Do you know Arizona’s law and regulations about signage when it comes to smoking in multi-unit housing communities? In November 2006, the citizens of Arizona passed the Smoke-Free Arizona Act (A.R.S. §36-601.01.), a landmark statute that prohibits smoking in most enclosed public spaces, places of employment and within 20 feet of entrances, open windows, or ventilation systems. The law was passed to protect non-smokers from secondhand smoke, mainly a mixture of the smoke given off by the burning ends of a cigarette, pipe, or cigar, and the smoke emitted at the mouthpiece and exhaled from the lungs of smokers (mainstream smoke). About 4,000 chemical compounds have been identified in secondhand smoke, 200 are identified as poisons and at least 40 cause cancer. Private residences are one of the exemptions of the Smoke-Free Arizona Act, except when the residence

is used as a licensed child care, adult day care or health care facility. This means smoking inside individual multi-unit housing communities such as apartments, condominiums, or duplexes is allowed under the statute. Each individual unit is exempt from the Act because they are considered private residences, which includes their balconies, patios or decks even if it is within 20 feet of a neighboring unit. However, a proprietor has the right to designate their rental unit as non-smoking. Enclosed Common Areas Smoking is prohibited inside and within 20 feet of entrances, open windows, or ventilation systems of enclosed common areas of multifamily housing such as the main office, laundry room, fitness center, activity center or clubhouse. Outdoor Common Areas Smoking is allowed outdoors as long as smoking occurs at least 200 feet away from entrances, open windows, or ventilation systems of enclosed common areas where smoking is prohibited. Outdoor common areas ...continued on page 20

Thank you for not smoking. SMOKE FREE ARIZONA

To report a violation or ﬁle a complaint:

smokefreearizona.org 1-877-4-AZNOSMOKE 1-877-429-6676 Smoke-Free Arizona Act ARS§36-601.01

Apartment News • October 2013

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Arizona Multihousing Association

Carbon Monoxide Alarm Requirements for New and Existing Apartment Buildings in Arizona By Courtney LeVinus and Jake Hinman, Capitol Consulting As reported last year in Apartment News, apartment owners and managers in Arizona need to be made aware of the new Carbon Monoxide (CO) alarm requirements that have been adopted in several Arizona cities and will likely be adopted in most of the major jurisdictions around the state within the next year. All new and existing apartment buildings with fuel burning appliances located inside of the apartment unit and/ or buildings with attached

garages will be required to install single-station Carbon Monoxide alarms. The new requirements are contained in the 2012 International Building Code (IBC) and the 2012 International Fire Code (IFC). The IBC and the IFC are part of the standardized building codes developed by the International Code Council (ICC) that regulate the design, construction and modification of new and existing buildings. Most jurisdictions throughout the country, including Arizona, have adopted some version of the ICC family of codes. The 2012 editions are the most current code

editions. Carbon Monoxide alarm requirements are becoming more common around the country. With the CO requirements now part of the IBC and IFC standardized building codes, these requirements will likely be the new standard for all cities across the country. The base codes do allow battery operated devices and the CO alarms will not require hardwiring or interconnection in existing apartment buildings. The CO alarms will only be required in apartment units with fuel burning appliances and/ or attached garages.

Carbon Monoxide Alarm Retrofit Requirements Avondale Chandler Gilbert Glendale Goodyear Mesa Peoria Phoenix Scottsdale Surprise Tempe

July 1, 2013 July 1, 2013 2014* December 1, 2012 2014* 2014* May 1, 2013 July 1, 2013 January 7, 2013 Fall 2013* 2014* ...continued on page 20

Arizona Multihousing Association

Driving Safely By SCF Arizona Many employers have no driver safety training for their workers, but whether your employee is on the road a lot or just runs down to the corner store on a company errand, he or she is exposed to the dangers of the road, street and highway. There are good reasons why employers may want to create and implement a safe driving program for their employees:

• Traffic collisions, especially fatal ones, can have a huge impact on the business’ human and financial resources. • Driver safety training can minimize potential company and personal liabilities related to crashes involving workers who are driving on company business. • Driver training can help save lives and reduce the risk of serious injuries among your workers. According to Bureau of Labor Statistics, fatal work-related events accounted for nearly two out of every five fatal work injuries in 2010. In Arizona, transportation deaths remained the leading cause of workrelated fatalities in 2011, accounting for 38 percent of the state’s 65 occupational fatalities. Employers who use drivers should consider these steps suggested by the National Institute for Occupational Safety and Health (NIOSH):

• Conduct a driver’s license background check before hiring a driver. • Require all drivers and passengers to use their seat belts.

Want to contribute an article to Apartment News? • Create driving schedules that provide ample travel time for drivers to get where they need to go while observing speed limits and that do not exceed drivers’ hours of service according to recommended driving regulations. • Train workers in safe driving practices and proper use of vehicle safety features

• Avoid eye contact, as this may further anger an aggressive driver. • Report serious aggressive driving – but if using a cell phone, pull over to dial. q To find out how your company can use SCF Arizona, call Todd Bradford at 602-296-6203, or e-mail him at tbradford@azama.org

Contact the AMA at 602-296-6200 or 800-326-6403

• Keep all vehicles maintained. • A leading cause of vehicle crashes is distracted driving, which can include anything from using cell phones, texting, eating, reading, being under the influence of alcohol or drugs and more. • Aggressive driving also can be a concern, as tempers can boil over on the road. This is a traffic offense in Arizona. Drivers who express “road rage” pose serious dangers to other motorists. • The Arizona Department of Public Safety offers these tips if you believe you are encountering an angry driver: • Get out of the way. • Do not challenge an aggressive driver by speeding up or attempt to hold your position in the travel lane.

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Apartment News • October 2013

4491 Apartment News - May 2010 issue size: 4.875 x 3.625 Release: PDF emailed to Jennifer Duven

at io n

provide you a refund. This means that 423,981 Arizona residents with private insurance coverage will benefit from $18,711,067 in refunds from insurance companies this year, for an average refund of $71 per family covered by a policy.

Removing lifetime limits on health benefits

The law bans insurance companies from imposing lifetime dollar limits on health benefits – freeing cancer patients and individuals suffering from other chronic diseases from having to worry about going without treatment because of their lifetime limits. Already, 2,091,000 people in Arizona, including 769,000 women and 570,000 children, are free from worrying about lifetime limits on coverage. The law also restricts the use of annual limits and bans them completely in 2014.

fo r

Scrutinizing unreasonable premium increases

The health care law requires many insurance plans to provide coverage without cost sharing to enrollees for a variety of preventive health services, such as colonoscopy screening for colon cancer, Pap smears and mammograms for women, wellchild visits, and flu shots for all children and adults.

cif

CD te

The health care law increases the funding available to community health centers nationwide. In Arizona, 17 health centers operate 139 sites, providing preventive and primary health care services to 408,737 people. Health Center grantees in Arizona have received $67,579,387 under the health care law to support ongoing health center operations and to establish new health center sites, expand services, and/or support major capital improvement projects.

• The telephone number for making complaints (1-877-4-AZNOSMOKE, 1-877429-6676), and

For public places or places of employment, signs should be no smaller than 4 inches by 6 inches. Signs can be ordered online at www.smokefreearizona.org

rin id

For more information about property owners’ and managers’ rights in designating all or locations within a community as smoke-free, please visit the Arizona Smoke-Free Living Coalition at www.azsmokefreeliving.org q

Preventing illness and promoting health

As of March 2012, Arizona had received $9,400,000 in grants from the Prevention and Public Health Fund created by the health care law. This new fund was created to support effective policies in Arizona, its communities, and nationwide so that all Americans can lead longer, more productive lives. q

To see the report for Arizona visit: www.hhs.gov/healthcare/ facts/bystate/statebystate.html

all black, reversed to white, or in PMS 280 Blue/ Please see below for specific use examples.

• No other colors are acceptable for use for the log

• No altering of the logo is allowed. If you have a provided on the CD, please call NTN NaTioNaL

WHAT ARE YOU WAITING FOR?

• Logos should not be put over a busy background

BLACK

CRIMINAL REPORTS? • With NTN, Instant means instant – 15 seconds

• The international no smoking symbol (consisting of a pictorial representation of a burning cigarette enclosed in a red circle with a red bar across it) or the words “No Smoking”

•

• The website address for making complaints (www.smokefreearizona.org)

Community Health Centers in all 50 states have also received a total of $150 million in federal grants to help enroll uninsured Americans in the Health Insurance Marketplace, including $1,435,991 awarded to Arizona health centers. With these funds, Arizona health centers expect to hire 30 additional workers, who will assist 40,731 Arizonans with enrollment into affordable health insurance coverage.

Color Standards for Nat Arizona Multihousing Association • Logos are provided on the CD in all three forms:

• A citation to A.R.S. § 36-601.01

•

may include courtyards, sidewalks, walkways, tennis courts, playgrounds, or swimming pools. A proprietor may however, designate the entire property as non-smoking. To help multi-unit housing communities stay in compliance with the Smoke-Free Arizona Act, county health department representatives can provide advice and free resources, such as the “No Smoking” sign required at entrances. Proprietors have the option of ordering signage free of charge or creating their own “No Smoking” signs. To meet the signage requirements of the Smoke-Free Arizona Act, the proprietor shall post signs that contain:

Better Health Covering preventive services with no deductible or co-pay

In 2011 and 2012, 71 million Americans with private health insurance gained preventive service coverage with no cost-sharing, including 1,406,000 in Arizona. And for policies renewing on or after August 1, 2012, women can now get coverage without cost-sharing of even more preventive services they need. Approximately 47 million women, including 916,996 in Arizona will now have guaranteed access to additional preventive services without cost-sharing. Increasing support for community health centers

Clearing the air ...continued from page 14

ta n

rd s

In every state and for the first time under Federal law, insurance companies are required to publicly justify their actions if they want to raise rates by 10 percent or more. Arizona has received $3,000,000 under the new law to help fight unreasonable premium increases. Since implementing the law, the fraction of requests for insurance premium increases of 10 percent or more has dropped dramatically, from 75 percent to 14 percent nationally. To date, the rate review program has helped save Americans an estimated $1 billion.

al e n l lt us pt ld CD og P hr e ab o M no ee , e i S l s e xa pl tb 28 fo a e f m l o e as lo r 0 r p m pu w e u l B es s se ca ed l : to u . e .I ll fo / ve N P f r M ra TN yo BL th S AC u e bu N 7 l h o 54 K aT av sy go 3 io e ba . G N as ck ra a p y gr L e sp ou H cia ea l ot nd d circ or . q 4/ u um ar st Te an rS ce 1. tha 80 t 0. req 2

Affordable Care Act ...continued from page 12

Arizona Multihousing Association

Tips for Educating Tenants about the Smoke-Free Arizona Act

QUALITY DATA?

• NTN has the largest proprietary database of resident performance history

Blue PMS 280/Gray PMS 7543

PERSONAL SERVICE? • Arizona office ready to help you succeed

• Display an informational poster in enclosed common areas • Provide a complex map that includes any designated smoking or non-smoking areas • Disclose your in-house smoking policy in the tenants’ lease agreement • Distribute fliers that list the designated smoking and nonsmoking areas and explain the basics of the Smoke-Free Arizona Act • Encourage tenants to visit smokefreearizona.org for more information

DON’T WAIT ANY LONGER…… CALL NTN TODAY NTN-ARIZONA@NTNONLINE.COM uNaCCePTaBLe CoLor uSaG

480.607.5288

do NoT change the color

do No

YOU CAN HAVE IT ALL National Tenant Network ..because Resident Screening is more than just the promise of a low price 17

Events & Trainings

AMA Event Information & Registration COMMITTEE MEETINGS October 9 Project S.A.F.E Time: 2:00p.m. Location: AMA Office

November 20 Membership Committee Time: 9:00a.m. Location: AMA Office November 26 Affordable Housing Committee Time: 8:00a.m. Location: AMA Office

October 15 Communications Committee Time: 3:00p.m. Location: AMA Office

Government Affairs Time: 9:00a.m. Location: AMA Office AMAPAC Time: 11:00a.m. Location: AMA Office

October 16 Membership Committee Time: 9:00a.m. Location: AMA Office October 22 Affordable Housing Committee Time: 8:00a.m. Location: AMA Office

October 15 Phoenix Property Management Career Fair Time: 7:30a.m. Location: Phoenix Convention Center, 100 N. 3rd St., Phoenix, AZ 85004

AMAPAC Time: 11:00a.m. Location: AMA Office

October 17 Associate Member Council (AMC) Time: 3:00p.m. Location: Broadstone Camelback 2625 E Camelback Rd Phoenix, AZ 85016

November 13 Project S.A.F.E. Time: 2:00p.m. Location: AMA Office November 18 Big Hearts for Little Hands Time: 3:00p.m. Location: UMOM

November 14 Phoenix Maintnenance Mania Time: 7:30a.m. Location: Phoenix Convention Center, 100 N. 3rd St., Phoenix, AZ 85004

TUCSON EVENTS

VALLEY EVENTS

Government Affairs Time: 9:00a.m. Location: AMA Office

October 25 Phoenix AMA/COX 18TH Annual Golf Tournament Time: 7:00a.m. Location: Starfire Golf Club, 11500 N. Hayden Rd., Scottsdale, AZ 85260

October 17 Tucson Chilli Cook-Off Time: 4:30p.m. Location: Redi Carpet Warehouse, 6000 S. Country Club, Tucson, AZ 85706

November 5 Associate Member Council (AMC) Time: 12:00p.m. Location: To Be Determined, check us out at azama.org for updates!

November 7 Tucson Maintenance Mania Time: 8:00a.m. Location: Doubletree Tucson, 445 S. Alvernon Way, Tucson, AZ 85711

MEMBERS SUPPORTING MEMBERS

October 18 Tucson Independent Rental Owners Council (IROC) Time: 11:00a.m. Location: Tucson AMA Office October 24 Tucson Dinner Meeting Time: 5:00p.m. Location: Hilton East, 7600 E. Broadway Blvd., Tucson, AZ 85710

AMA Event & Seminar Locations VALLEY

TUCSON

FLAGSTAFF

AMA OFFICE ** NEW ** 818 N. 1st Street Phoenix, AZ 85004

AMA OFFICE 1001 N. Alvernon Way, Suite 101 Tucson, AZ 85711

El Zaribah Shrine 552 N 40th St Phoenix, AZ 85008

DOUBLETREE HOTEL TUCSON AT REID PARK 445 N. Alvernon Way Tucson, AZ 85711

LITTLE AMERICA HOTEL 2515 E. Butler Ave. Flagstaff, AZ 86004

RANDOLF GOLF COURSE CLUBHOUSE 600 S. Alvernon Way Tucson, AZ 85711 Attorney Contact Information

The attorneys listed below are not endorsed or recommended by NMHC. NMHC does not guarantee the accuracy of the information contained in this document. This list is provided only as a source of information for your convenience. Cydney Tune (Ms. Tune is the primary author of our forthcoming white paper on music licensing issues.) Pillsbury Winthrop Shaw Pittman LLP Tel: (415) 983-6443 Four Embarcadero Center 22d Floor San Francisco, CA 94111 Email: cydney.tune@pillsburylaw.com Bio: www.pillsburylaw.com/cydney-tune Firm Webpage: www.pillsburylaw.com Cathryn A. Berryman (Ms. Berryman is an IP attorney with expertise in a variety of areas and industries including copyrights and licensing. She may represent multiple NMHC members in music licensing matters.) Winstead PC Tel: (214) 745-5172 500 Winstead Building 2728 N. Harwood Street Dallas, Texas 75201 Email: cberryman@winstead.com Bio: http://www.winstead.com/Attorneys/ cberryman Firm Webpage: http://www.winstead.com/

Brian D. Wassom (Mr. Wassom is well known among IP/entertainment law experts and may be engaged by at least one NMHC member on music licensing issues.) Honigman Miller Schwartz and Cohn LLP Tel: (248) 566-8490 39400 Woodward Ave. Suite 101 Bloomfield Hills, MI 48304 Email: bwassom@honigman.com Bio: http://www.honigman.com/professionals/xprProfessionalDetailsHon.aspx?x pST=ProfessionalDetail&professio nal=684 Firm Webpage: http://www.honigman. com/ Brent D. Sokol (Mr. Sokol is an expert IP attorney who may be representing at least one NMHC member in multiple matters, most recently in the music licensing area.) Jones Day Tel: (213) 243-2396 555 South Flower Street Fiftieth Floor Los Angeles, CA 90071 Email: bdsokol@jonesday.com Bio: http://www.jonesday.com/bdsokol/ Firm Webpage: http://www.jonesday. com/

Micheline Kelly Johnson Baker, Donelson, Bearman, Caldwell & Berkowitz Tel: (423) 209-4103 1800 Republic Centre 633 Chestnut Street Email: mjohnson@bakerdonelson.com Bio: http://www.bakerdonelson.com/ micheline-k-johnson/ Firm Webpage: http://www.bakerdonelson.com/ Brittany Bartley Simpson Baker, Donelson, Bearman, Caldwell & Berkowitz Tel: (615) 726-5605 Baker Donelson Center Suite 800 211 Commerce Street Nashville, Tennessee 37201 Email: bsimpson@bakerdonelson.com Bio: http://www.bakerdonelson.com/brittany-bartley-simpson/ Firm Webpage: http://www.bakerdonelson.com/ Michael R. Klipper Meyer, Klipper & Mohr, PLLC Tel: (202) 637-0850 923 15th Street, NW Washington, D.C. 20005 Email: Mike.Klipper@mkmdc.com Bio: http://www.mkmdc.com/attorneys/ michael_r_klipper.html Firm Webpage: http://www.mkmdc.com/

Event Fee Update This year the AMA has instituted a new policy for late registration pricing. Our regular pricing for Dinner Meeting registration will be

$59.00 in Phoenix and $49.00 in Tucson.

If you wish to attend and cannot reserve space by

the Friday prior to the event, a late charge of $20.00 per ticket will apply. This price increase is due

to the added charges the venues pass along to the AMA. Please register early for each event!

Apartment News â&#x20AC;˘ October 2013

Arizona Multihousing Association

Telephone Consumer Protection Act Dos and don’ts to simplify compliance

By Nick Frantz, One Call Now With Telephone Consumer Protection Act (TCPA) claims on the rise, now is a good time to review what’s going on and how it affects businesses and organizations. TCPA Snapshot The TCPA was enacted to protect consumers from aggressive telemarketers. TCPA provides a variety of restrictions. Most recent claims relate to promotional marketing calls using automatic telephone dialing systems (ATDS also called “robocalls”), artificial or prerecorded voices and calls to cell phones. Two primary factors complicate TCPA compliance:

• Broad interpretations of the law’s provisions by the courts and the FCC, and • Technologies that have been developed since the law was enacted in 1991.

For example, the FCC interprets a “call” to include the sending of a text message. However text messaging is not specifically mentioned in the TCPA.

Important TCPA Facts • TCPA does not prohibit message notification services, ATDS, artificial or prerecorded voices, or automated calls and text messaging to residential and cell phones. • FCC regulations exempt calls that don’t include unsolicited advertising and calls that are made to those with whom the caller has an established business relationship. • CPA requires that prior written consent be received for ATDS and artificial or prerecorded voice telemarketing or advertising calls to cellular and residential phones • TCPA requires that ATDS and artificial or prerecorded voice telemarketing or advertising calls have opt-out mechanisms.

Best Practices DOs and DON’Ts • DO feel free to use a message notification service. It’s an efficient, inexpensive and highly-effective way to keep groups of all sizes informed. • DO get written consent from those on your contact list allowing you to send messages using ATDS, artificial or prerecorded voice technologies, and text messages to their land lines and their cellular phones. • DO use a notification service that provides recipients with opt-in and opt-out mechanisms. • DO make sure that contracts for marketing campaigns with outside vendors expressly exempt you from potential TCPA violations. • DON’T send promotional notifications, advertisements or any unsolicited messages that can be construed as advertising to anyone without first securing their written consent.

And lastly, don’t be tempted to over react to concerns about TCPA compliance. Provisions in the law make message notification services a good fit for businesses and organizations of all sizes. Periodically review your communication policies and practices and make sure your staff understands the dos and don’ts. q

Nick Frantz is the National Sales Manager for Property Management Solutions at One Call Now. He specializes in Property Management solutions – commercial and residential – assisting in communications between property managers and staff/residents. For more information regarding resident communication solutions please visit www. onecallnow.com, or call (877) 698-3262 to find out how text, email and voice messages can work for your community.

NAA’s 2013 survey of operating income & expenses in rental apartment communities available Oct. 1 Just in time for budget season, results from NAA’s 2013 Survey of Operating Income & Expenses in Rental Apartment Communities are now available for purchase (available for free to participating companies). The survey includes detailed individual market data that helps owners and management companies, as well as individual communities, a chance to benchmark against their peers when preparing next year’s operating budgets. Please contact Valerie Sterns at valerie@ naahq.org to order your survey, which costs $599 for members and $1,000 for non-members. The survey features a total of 4,526 properties containing 1,138,056 units, which are represented in this year’s report. Data was reported for 4,117 market-rent properties containing 1,077,468 units and 49 subsidized properties containing 60,588 units. Data for the 2013 survey is based on fiscal year 2012. The complete report (available Oct. 1 at www.naahq.org/13ies) contains detailed data summarized for six geographic regions; 91 metropolitan areas met the separate reporting criteria for market-rent properties. Sufficient numbers of subsidized properties were submitted for 14 metropolitan areas. An executive summary of the Apartment News • October 2013

survey is featured in the September 2013 issue of units, available to review at: www.naahq.org/sites/ default/files/naa-documents/ income-expenses-survey/2013-Income-Expenses-Summary.pdf Registration Now Open for the 2014 NAA Student Housing Conference Plan to be at the head of the class from March 3-5, 2014, as NAA convenes the 2014 Student Housing Conference & Exposition in Las Vegas at the ARIA Resort. Join other star pupils for two days chock-full of education and networking opportunities, from general and breakout sessions led by recognized experts in the student housing business, to reception and time spent interacting with exhibitors on the trade show floor. Beginning September 26, visit www.naahq.org/shc for registration, schedule and the latest announcements. Breathe easy—no admissions essay required! Remember to use the official hashtag: #NAAStudentConf. Participate To Win An Eric Wahl Masterpiece and Support NAA Advocacy Efforts Participate in the Wahl to Wall advocacy campaign and support the NAAPAC or the NAA Better Government Fund. All you need to do is

guess the number of pennies in a jar. The jar in question was displayed at the Education Conference in June and can be viewed online at www. naahq.org/learn/advocacy/wahlto-wall. Start guessing today! Questions? Contact NAA’s Kathleen Gamble at kathleen@naahq.org. Network Year-Round at NAA Connect Is a fear of change keeping you from joining the newest and most exclusive industry social network around? You’re missing tons of valuable opportunities to network with likeminded professionals and boost your career if you haven’t joined NAA Connect at www.naahq.org/ connect. Learn all about Connect, including different ways to make this members-only tool work for you. If you need a little extra help, check out our series of short video tutorials at www.naahq.org/ connect/video-tutorials to see how you can join a community, join a conversation, start a new discussion or share a document. Don’t delay, join NAA Connect today!

Wednesdays Are For Webinars Join NAAEI, Apartment All Stars and Multifamily Insiders for Webinar Wednesdays, the largest premium webinar series in the industry to provide state and local association members with access to industry thought leaders to discuss innovative ideas, best practices and emerging industry trends. These webinars will give participants the tools they need to become industry superstars in their own right. Visit www.naahq.org/learn/education/take-a-class-online/webinarwednesdays for information and registration. “CAMnesty” Offers CAM Students Second Chance CAMnesty is a new program that offers individuals who have started—but may not have completed—their Certified Apartment Manager (CAM) designation the opportunity to pick up where they left off and earn the CAM designation. Learn more about the CAMnesty program at www.naahq.org/learn/ education/certified-apartment-manager/camnesty. q

Arizona Multihousing Association Carbon monoxide ...continued from page 16 NEW REQUIREMENTS

• All new and existing apartment buildings with fuel burning appliances (water heaters, clothes dryers, fire places, etc.) must install single-station Carbon Monoxide alarms.

CODE REFERENCES 2012 International Fire Code (IFC)

ance or have an attached garage, but which are located in a building with a fuel-burning appliance or an attached garage, need not be equipped with single-station carbon monoxide alarms provided that:

1103.9 Carbon monoxide alarms. Existing Group I or R occupancies located in a building containing a fuel-burning appliance or a building 1. The sleeping unit or dwelling unit which has an attached garage shall is located more than one story be equipped with single-station car• All new and existing apartment above or below any story that conbon monoxide alarms. The carbon buildings with attached garages tains a fuel-burning appliance or monoxide alarms shall be listed must install single-station Caran attached garage; as complying with UL 2034, and bon Monoxide alarms unless the be installed and maintained in acgarage is an open parking garage 2. The sleeping unit or dwelling unit or has a mechanical ventilation cordance with NFPA 720 and the is not connected by duct work or VALLEY, METRO, ARIZONA APT. NEWS system. manufacturer’s instructions. An ventilation shafts to any room conopen parking garage, as defined in taining a fuel-burning appliance • Carbon Monoxide alarms must the International Building Code, or or to an attached garage; and be “be centrally located outside an enclosed parking garage venof each separate sleeping area in 3. The building is provided with a tilated in accordance with Section the immediate vicinity of the bedcommon area carbon monoxide 404 of the International Mechanical rooms.” alarm system. Code shall not be deemed to be an Feb, Apr, Jun, Aug, Oct, Dec attached garage. • Carbon Monoxide alarms may be NFPA 720 Exception: Sleeping units or battery operated in existing buildChapter 5 Carbon Monoxide Warning dwelling units which do not themings. Equipment selves contain a fuel-burning appli5.1 Required Protection. 5.1.1* Carbon Monoxide Alarm and Detectors. 5.1.1.1* A carbon monoxide alarm or detector shall be centrally located outside of each separate sleeping area in the immediate vicinity of the bedrooms. 5.1.1.2 Each alarm or detector shall be located on the wall, ceiling, or other location as specified in the installation instructions that accompany the unit. 5.2 Power Supplies. 5.2.1 General. 5.2.1.1 All power supplies shall have sufficient capacity to operate the

ON-SITE-NW SEATTLE Salsbury Industries

1010 East 62nd Street, Los Angeles, CA 90001-1598 Phone: 1-800-624-5269 • Fax: 1-800-624-5299

1/8 Page 4 7/8” x 3 5/8” On-Site4

alarm signal(s) for at least 12 continuous hours. 5.2.1.2 For electrically powered carbon monoxide warning equipment, the primary (main) power source shall be ac, unless otherwise permitted by the following: (1) Detectors and alarms shall be permitted to be powered by a monitored dc circuit of a control unit when power for the control unit meets the requirements of Section 5.2 and the circuit remains operable upon loss of primary (main) ac power. (2) A detector and a wireless transmitter that serves only that detector shall be permitted to be powered from a monitored battery primary (main) source where part of a listed, monitored, low-power radio (wireless) system. (3) In existing construction, a monitored battery primary (main) power source, as described in 5.2.3, shall be permitted. q

Courtney LeVinus is a principal with Capitol Consulting and Jake Hinman leads legislative affairs for the firm. They can be reached at 602.712.1121.

Join AMA on Facebook, Twitter & LinkedIn Facebook: “Arizona Multihousing Association” Twitter: “AZMultihousing” LinkedIn: “Arizona Multihousing Association” (Group search)

Phoenix Painting, inc.

2836 West Durango Phoenix, AZ 85009

Since 1990 Douglas galle Estimator

Repaint Specialist Apartments/Multi Unit Retirement/Commercial

Mobile (602) 421-7800 Office (602) 447-0404 Fax (602) 447-0100 Email: doug@phxptg.com

Statewide & Multi State Licensed 20

Apartment News • October 2013

PRODUCTS & SERVICES GUIDE

The AMA suggests that members using services listed in the Products & Services Guide request proof of workers’ compensation insurance and contractor’s license prior to contracting work.

Reader notice: Under Arizona law, all residential and commercial contractors are required to be licensed by the state unless they fall under the handyman exemption for projects which require no building permit and are less than $750 for the total contract price. For more information or to verify the license status of an Arizona contractor, call 602-542-1525 or 888-271-9286 (toll-free outside Maricopa County) or visit www.rc.state.az.us. 24 HR Restoration (Fire, Flood Etc.) Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . . (623) 266-2761 ATI Statewide* . . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 807-9400 Belfor USA Group Statewide* . . . . . . . . . . . . . . . . . (623) 434-3333 Belfor USA Group (Tucson) Statewide* . . . . . . . . . . . . . . . . . (520) 408-6900 Capstone Group LLC Metro Phoenix . . . . . . . . . . . . . . (480) 970-5424 Checks Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 619-2868 Concierge Contractors, Inc. Nationwide . . . . . . . . . . . . . . . . (623) 247-0000 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . . (602) 765-6162 Disaster Restoration, LLC Metro Phoenix . . . . . . . . . . . . . . (602) 251-2300 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 First Choice Restoration, Inc Metro PHX & Metro Tucson . . . (480) 981-1131 Interstate Restoration Nationwide* . . . . . . . . . . . . . . . (602) 714-7290 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . . (602) 944-2645 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 988-5304 Pinnacle Restoration (Tucson) Metro Tucson* . . . . . . . . . . . . . . (520) 293-2770 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . . (520) 888-4826

Access Control Safeguard Statewide* . . . . . . . . . . . . . . . . . (480) 609-6200 Integrated Protective Systems, Inc Metro Phoenix* . . . . . . . . . . . . . (623) 587-1244 Schlage Statewide . . . . . . . . . . . . . . . . . . (512) 563-1977 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Advertising AArrow Advertising Statewide . . . . . . . . . . . . . . . . . . (602) 750-7181 Apartment Finder Tucson* . . . . . . . . . . . . . . . . . . . (520) 887-8500 Apartment Guide-Phoenix Valleywide . . . . . . . . . . . . . . . . . (602) 484-0894 Apartments.com/Republic Media Tucson . . . . . . . . . . . . . . . . . . . . (602) 444-8916 Apartments.com/Tucson Newspapers Tucson* & Surrounding Area* . . (520) 573-4581 Arizona Housing Solutions LLC Statewide . . . . . . . . . . . . . . . . . . (520) 505-4462 For Rent Media Solutions (Phoenix) Metro Phoenix* . . . . . . . . . . . . . (602) 277-8797 For Rent Media Solutions (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 577-9600 Move.com Nationwide* . . . . . . . . . . . . . . . (800) 978-7368 MyCityApartments.com Statewide* . . . . . . . . . . . . . . . . . (480) 239-5038 Rent.com Nationwide* . . . . . . . . . . . . . . . (310) 264-3670 Rentbits Metro Phoenix* . . . . . . . . . . . . . (303) 640-3160 Tucson Apartment Guide Tucson . . . . . . . . . . . . . . . . . . . . (520) 584-0088 WebListers LLC Nationwide* . . . . . . . . . . . . . . . (800) 784-2155

Advertising Analysis & Training LeaseHawk AZ*, CO* & UT* . . . . . . . . . . . (800) 485-84304 Occupancy Solutions LLC Nationwide* . . . . . . . . . . . . . . . (800) 865-0948

Advertising Specialties & Premiums 2incent Concept Promotions Nationwide* . . . . . . . . . . . . . . . (623) 249-7760 Brown and Bigelow - Snyder Promo Nationwide* . . . . . . . . . . . . . . . (602) 265-8818 Tortuga Promotions Nationwide* . . . . . . . . . . . . . . . (480) 966-9076

Air Conditioning/Heating Systems, Parts & Supplies RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Air Conditioning/Heating-Central Services R.T. Brown Mechanical Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 964-3807 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Heating & Cooling Metro Phoenix . . . . . . . . . . . . . . (602) 466-1932 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . . (520) 881-1207

Air Conditioning/Heating-Central System Badger Heating/Cooling Valleywide . . . . . . . . . . . . . . . . . (480) 855-1671 Sun Devil Heating & Cooling Metro Phoenix . . . . . . . . . . . . . . (602) 466-1932

Air Conditioning/Heating-General Services Alliance Plumbing Service & Repair Phoenix . . . . . . . . . . . . . . . . . . . (480) 633-3020 Archie’s HVAC & Electric Valleywide* . . . . . . . . . . . . . . . . (480) 921-8350 Arizona Comfort Solutions/West Coast Plumbing & Air Metro Phoenix* . . . . . . . . . . . . . (623) 780-4550 Dal Air Conditioning & Heating, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 969-0259 DP Air Corporation Metro Tucson* . . . . . . . . . . . . . . (520) 622-3241 F and I Heating & Air Conditioning Metro Phoenix* . . . . . . . . . . . . . (602) 218-8813 Intelligent Design Air Conditioning & Heating Metro Tucson* . . . . . . . . . . . . . . (520) 333-2665

R.T. Brown Mechanical Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 964-3807 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Heating & Cooling Metro Phoenix . . . . . . . . . . . . . . (602) 466-1932 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . . (480) 998-9620 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . . (623) 935-0640

Alarm Systems Lynx Alarm Metro Phoenix . . . . . . . . . . . . . . (480) 840-6030 Red Hawk Fire & Security Metro Phoenix . . . . . . . . . . . . . . (480) 344-6300 Red Hawk Fire & Security (Tucson) Metro Tucson . . . . . . . . . . . . . . (520) 388-1100 Safeguard Statewide* . . . . . . . . . . . . . . . . . (480) 609-6200 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Answering Services Corporate Answer Nationwide* . . . . . . . . . . . . . . . (602) 244-1833 Indatus Nationwide . . . . . . . . . . . . . . . . (800) 727-4246

Appliance Parts Allstate Appliance Metro Phoenix . . . . . . . . . . . . . . (602) 252-6507

Appliance Sales Appliance Warehouse of America, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 722-4017 Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (602) 722-6959 Mac-Gray The Laundry Room Experts Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Mac-Gray The Laundry Room Experts (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729 R & B Wholesale Distributors Statewide* . . . . . . . . . . . . . . . . . (602) 272-1200 Sears Commercial Nationwide . . . . . . . . . . . . . . . . (800) 359-2000 The Home Depot Appliance Sales Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Appliance Sales Metro Tucson* . . . . . . . . . . . . . . (520) 309-9756 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . . (623) 935-0640 Westar Kitchen and Bath Statewide . . . . . . . . . . . . . . . . . . (602) 271-0100

Appliance Sales, Rentals, Service & Parts Appliance Parts Company Statewide* . . . . . . . . . . . . . . . . . (480) 755-0006 Appliance Warehouse of America, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 722-4017 Azuma Leasing Nationwide* . . . . . . . . . . . . . . . (800) 707-1188 Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (602) 722-6959 General Electric Company International* . . . . . . . . . . . . . . . (480) 367-2900 Mac-Gray The Laundry Room Experts Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Mac-Gray The Laundry Room Experts (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729 R & B Wholesale Distributors Statewide* . . . . . . . . . . . . . . . . . (602) 272-1200 The Home Depot Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Metro Tucson* . . . . . . . . . . . . . . (520) 309-9756 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . . (623) 935-0640

Apt. & Leasing Office Remodel & Design Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 730-0594

Apt. Fire/Water Damage Restoration & Repair Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . . (623) 266-2761 ATI Statewide* . . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 807-9400 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 988-5304 Spray Systems Environmental AZ*, CA* & NV* . . . . . . . . . . . . (480) 967-8300

Architectural & Construction Adolfson & Peterson Construction Nationwide . . . . . . . . . . . . . . . . (480) 345-8700

Asphalt & Paving, Parking Lot & Driveway Svs/Sweep Ace Asphalt of Arizona, Inc. (Phoenix) Southwest U.S.* . . . . . . . . . . . . . (602) 243-4100 Ace Asphalt of Arizona, Inc. (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 747-7700 American Asphalt Paving and Sealcoating Statewide* . . . . . . . . . . . . . . . . . (602) 256-7376 Arizona Pavement Management Metro Phoenix* . . . . . . . . . . . . . (877) 384-2280 Asphalt Technologies / KFM Striping and Curb Company Valleywide* . . . . . . . . . . . . . . . . (602) 462-9114 Bates Paving & Sealing, Inc. Statewide* . . . . . . . . . . . . . . . . . (520) 741-2100 Cactus Asphalt Statewide* . . . . . . . . . . . . . . . . . (602) 370-3363 Dynamite Paving and Sealcoat, Inc. Phoenix . . . . . . . . . . . . . . . . . . . (602) 258-9588 M.R. Tanner Paving and Maintenance Statewide . . . . . . . . . . . . . . . . . . (480) 633-8500

Performance Paving & Sealing, LLC Metro Phoenix* . . . . . . . . . . . . . (480) 816-5305 Regional Pavement Maintenance Tucson* & Surrounding Area* . . (480) 963-3416 Statewide Asphalt LLC Statewide* . . . . . . . . . . . . . . . . . (480) 659-1828

Association Arizona Multihousing Association Statewide* . . . . . . . . . . . . . . . . . (602) 296-6200

Attorneys Andrew Hull, Attorney Valleywide* . . . . . . . . . . . . . . . . (602) 230-0088 Dwight W. Connely, Attorney at Law Tucson . . . . . . . . . . . . . . . . . . . . (520) 325-5777 J. Mark Heldenbrand, P.C Valleywide* & Tucson* . . . . . . . (602) 254-3400 King & Frisch, P.C. Tucson* & Surrounding Area* . . (520) 790-4061 Koglmeier Law Group, PLC Statewide* . . . . . . . . . . . . . . . . . (480) 962-5353 Law Offices of Scott M. Clark, P.C. Lippman & Reed, PLLC Statewide* (520) 762-4036 Statewide . . . . . . . . . . . . . . . . . . (602) 957-7877 Lotzar Law Firm, P.C. Nationwide . . . . . . . . . . . . . . . . (480) 905-0300 Williams, Zinman and Parham P.C. Maricopa County* . . . . . . . . . . . (480) 994-4732

Automatic Gates & Access Control Automatic Gate Systems, Inc. Statewide . . . . . . . . . . . . . . . . . . (602) 267-7778 Guardian Gate Services Statewide* . . . . . . . . . . . . . . . . . (480) 629-4472

Backflow Prevention-Certified Testing Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . . (480) 507-2850 ABCOR, LLC Statewide* . . . . . . . . . . . . . . . . . (480) 641-0100 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . . (480) 464-0509 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Balcony & Walking Deck Repair & Resurfacing Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 834-8176 Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 730-0594

Balcony & Walkway Deck Waterproofing & Restoration Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 834-8176 Central Valley Specialties Statewide* . . . . . . . . . . . . . . . . . (602) 437-2046

Bath Tubs Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 468-0739 Get a Grip (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 742-2228 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Bathroom Renovations & Countertop Repair/Refinish Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 468-0739 Wilkinson Floor Covering, Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 438-2663

Bee Control City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 944-0099 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 964-8900

Bicycle Racks Exterior Systems Statewide* . . . . . . . . . . . . . . . . . (480) 990-3909

Bio Hazard Cleaning Disaster Restoration, LLC Metro Phoenix . . . . . . . . . . . . . . (602) 251-2300 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091

Bio-Hazardous Waste Decontamination ATI Statewide* . . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 807-9400 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091

Bldg. Interior & Exterior Renovation & Design Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 In Design Interiors Valleywide* . . . . . . . . . . . . . . . . (602) 330-2150

Boiler & Pump Services Armor Plumbing & Boiler Metro PHX* & Metro Tucson* . . (480) 782-9324 Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . . (480) 998-9620

Building Materials Dogwood Building Supply Nationwide . . . . . . . . . . . . . . . . (336) 650-9724

Cabinet Repairs, Doors & Drawers Shepherd & Sons Cabinets Statewide . . . . . . . . . . . . . . . . . . (602) 750-4499 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Cabinet Sales & Installation Copperstate Cabinets LLC Metro Tucson . . . . . . . . . . . . . . (520) 777-3331

Cable TV Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . . (520) 629-8414

Carpet Cleaning/Restoration Arizona Carpet Care Valleywide* . . . . . . . . . . . . . . . . (602) 604-8331 Colorado Carpet Cleaning CO . . . . . . . . . . . . . . . . . . . . . . . (720) 374-1222 Extreme Carpet Care LLC Metro Phoenix . . . . . . . . . . . . . . (480) 633-7176 Fosters Carpet Care and Repair Metro PHX & Metro Tucson . . . (480) 497-8617 Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 539-2696 Palm Valley Carpet Cleaning, LLC Metro Phoenix* . . . . . . . . . . . . . (323) 627-2582 Pride Carpet and Upholstery Cleaning Valleywide* . . . . . . . . . . . . . . . . (602) 843-3200 Venturi Restoration & Clean Valleywide* . . . . . . . . . . . . . . . . (480) 820-5555

Carpet, Floor Covering & Patio Grass Brown Sales Statewide . . . . . . . . . . . . . . . . . . (602) 914-4579 Carpeturn.com Metro PHX* & Metro Tucson* . . (855) 889-6200 Criterion Brock Valleywide* . . . . . . . . . . . . . . . . (602) 469-9395 Criterion Brock (Tucson) Tucson* & Surrounding Area* . . (520) 790-0740 Desert Floors, Inc. Tucson . . . . . . . . . . . . . . . . . . . . (520) 918-1022 Distinctive Carpets, Inc. Statewide* . . . . . . . . . . . . . . . . . (520) 745-2600 J.R McDade Flooring (Phoenix) Valleywide* . . . . . . . . . . . . . . . . (602) 258-7219 J.R McDade Flooring (Tucson) Metro PHX & Metro Tucson . . . (520) 294-9911 One Source Interiors Valleywide* . . . . . . . . . . . . . . . . (602) 903-2545 Puckett’s Flooring Statewide* . . . . . . . . . . . . . . . . . (480) 990-8191 Redi Carpet - Arizona Metro PHX & Flagstaff* . . . . . . . (480) 350-9615 Redi Carpet -Tucson Metro Tucson* . . . . . . . . . . . . . . (520) 884-5556 Wilkinson Floor Covering, Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 438-2663

Carport Repair Services Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . . (602) 494-1556 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

CCTV Integrated Protective Systems, Inc Metro Phoenix* . . . . . . . . . . . . . (623) 587-1244 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Ceramic Tile & Bath Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Chat Services Contact at Once! Statewide . . . . . . . . . . . . . . . . . . (678) 909-0135

Chiller Services RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . . (480) 998-9620

Cleaning Services - Biohazard Spray Systems Environmental AZ*, CA* & NV* . . . . . . . . . . . . (480) 967-8300

Cleaning, Janitorial & Maintenance Services Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 539-2696 Genie Services Valleywide* . . . . . . . . . . . . . . . . (623) 582-6111 Lori Cleaning Service Metro Phoenix . . . . . . . . . . . . . . (602) 410-3116 Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . . (480) 659-9141

Coin Operated Laundry Excalibur Laundries, Inc Statewide* . . . . . . . . . . . . . . . . . (714) 437-9000 WASH Multifamily Laundry Systems Metro PHX* & Metro Tucson* . . (800) 421-6897

Collection Agencies Better NOI Nationwide . . . . . . . . . . . . . . . . (888) 219-9105 Collections USA, Inc. Nationwide* . . . . . . . . . . . . . . . (623) 581-2433 Law Office of James R. Vaughan, PC Statewide* . . . . . . . . . . . . . . . . . (602) 279-0778 NCC Business Services Nationwide . . . . . . . . . . . . . . . . (888) 880-6020 National Credit Systems, Inc. Nationwide* . . . . . . . . . . . . . . . (800) 515-4375 U.S. Collections West, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 995-3494 Wakefield and Associates, Inc. Nationwide* . . . . . . . . . . . . . . . (303) 537-2900

Collections Columbia Recovery Group Western U.S . . . . . . . . . . . . . . . (877) 622-1132 J. Mark Heldenbrand, P.C. Valleywide* & Tucson* . . . . . . . (602) 254-3400

Commercial & Home Building Restoration Cheuvront Construction Valleywide* . . . . . . . . . . . . . . . . (602) 770-7733

Commercial Mortgage Banker Centennial Mortgage, Inc. Nationwide* . . . . . . . . . . . . . . . (480) 621-8132

Legacy Capital Advisors, LLC. Nationwide* . . . . . . . . . . . . . . . (602) 926-7426 Washington Federal Metro Phoenix* . . . . . . . . . . . . . (602) 553-7434

Concrete & Masonry Repair RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Concrete Coatings Central Valley Specialties Statewide* . . . . . . . . . . . . . . . . . (602) 437-2046 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427 Westcoat Statewide . . . . . . . . . . . . . . . . . . (800) 250-4519

Concrete Sidewalk Grinding Precision Concrete Cutting Nationwide . . . . . . . . . . . . . . . . (801) 224-0025 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Const. Remodeling & RepairRestoration & Turnkey Berlin Precision Construction Inc. Metro Phoenix . . . . . . . . . . . . . . (480) 252-4017 Chasse Building Team Statewide . . . . . . . . . . . . . . . . . . (480) 425-7777 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Genie Services Valleywide* . . . . . . . . . . . . . . . . (623) 582-6111 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . . (602) 944-2645 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 988-5304 S.M.D. Remodeling, LLC Metro Phoenix* . . . . . . . . . . . . . (602) 348-7989 SOS Builders, LLC Statewide* . . . . . . . . . . . . . . . . . (602) 266-5855 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . . (520) 888-4826 United Renovations Metro Phoenix . . . . . . . . . . . . . . (480) 265-8835

Corporate Housing National Corporate Housing Association Statewide* . . . . . . . . . . . . . . . . (602) 600-2306 Oakwood Corporate Housing (Tempe) Worldwide* . . . . . . . . . . . . . . . . (480) 894-9575

Countertop Repair and Refinishing Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 468-0739 Get A Grip Resurfacing of Arizona Valleywide* . . . . . . . . . . . . . . . . (480) 784-4747 NuSurface Arizona Operations, LLC Metro Phoenix* . . . . . . . . . . . . . (480) 540-0215 Wilkinson Floor Covering, Inc Metro Phoenix* . . . . . . . . . . . . . (602) 438-2663

Credit-Rental History Data Experian Rent Bureau Nationwide* . . . . . . . . . . . . . . . (310) 347-8126

Crime Scene Cleaning Bio-One Statewide* . . . . . . . . . . . . . . . . . (602) 770-4972 Capstone Group LLC Metro Phoenix . . . . . . . . . . . . . . (480) 970-5424 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Spray Systems Environmental AZ*, CA* & NV* . . . . . . . . . . . . (480) 967-8300

Deck Resurfacing Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 834-8176 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Deck Resurfacing, Replacement & Repair Hill Brothers Chemical Co. Statewide . . . . . . . . . . . . . . . . . . (623) 879-9210

Developer Kitchell Development Company Phoenix . . . . . . . . . . . . . . . . . . . (602) 631-6177

Direct TV DIRECTV Nationwide . . . . . . . . . . . . . . . . (310) 964-5585

Doggie Waste Bags Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . . (602) 633-4994

Doors Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Doorstep Trash Pick Up National Trash Valet Metro PHX* & Metro Tucson*,Nationwide*,Statewide*(480) 237-9776

Drug Lab Remediation & Clean Up Spray Systems Environmental AZ*, CA* & NV* . . . . . . . . . . . . (480) 967-8300

Drywall Drainage Systems RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Storm Water Pros, LLC Statewide* . . . . . . . . . . . . . . . . . (480) 620-2517 Torrent Resources Statewide* . . . . . . . . . . . . . . . . . (602) 268-0785

Drywall Services AW Drywall Services LLC Valleywide* . . . . . . . . . . . . . . . . (602) 376-4456 Genie Services Valleywide* . . . . . . . . . . . . . . . . (623) 582-6111 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units). Apartment News • September 2013

Electrical & Lighting Contractors & Services Archie’s HVAC & Electric Valleywide* . . . . . . . . . . . . . . . . (480) 921-8350 Bert’s Electric & Plumbing Tucson* & Surrounding Area* . . (520) 791-7800 Border States Electric Statewide* . . . . . . . . . . . . . . . . . (602) 244-0331 Digital Logic Statewide* . . . . . . . . . . . . . . . . . (602) 694-0500 Haskins Electric LLC Metro Phoenix . . . . . . . . . . . . . . (623) 937-3999 Kowalski Electrical Statewide* . . . . . . . . . . . . . . . . . (602) 944-2645 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427 TAP and Sons Electric, Inc. Metro Phoenix . . . . . . . . . . . . . . (480) 507-2900 Valley Wide Electric Valleywide* . . . . . . . . . . . . . . . . (623) 587-0802

Electrical, Plumbing, AC Contractors Express Statewide* . . . . . . . . . . . . . . . . . (480) 834-0822 Harmon Electric, Inc. Statewide* . . . . . . . . . . . . . . . . . (623) 879-0010 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 TAP and Sons Electric, Inc. Metro Phoenix . . . . . . . . . . . . . . (480) 507-2900

Electronic Payment Processing RentPayment Nationwide . . . . . . . . . . . . . . . . (866) 289-5977

Embroidery & Silkscreen International Corporate Apparel Nationwide* . . . . . . . . . . . . . . . (520) 293-6790 Koalaty Embroidery Inc. Nationwide* . . . . . . . . . . . . . . . (602) 926-1600

Emergency Services ATI Statewide* . . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 807-9400 Valley Protective Services, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 777-0003

Employment & Background Screening APT Companies Inc. Nationwide*,Statewide* . . . . . . (858) 279-2787 Crimshield, Inc Nationwide . . . . . . . . . . . . . . . . (888) 422-2547

Employment Services AAA Apartment Staffing Valleywide* . . . . . . . . . . . . . . . . (602) 840-0258 ALLSTAFF Services, Inc.™ (HQ) Statewide . . . . . . . . . . . . . . . . . . (602) 277-3381 ALLSTAFF Services, Inc.™ (Tucson) Statewide . . . . . . . . . . . . . . . . . . (520) 296-1666 ApartmentJobs.com Nationwide* . . . . . . . . . . . . . . . (877) 682-6200 BG Staffing Metro Phoenix . . . . . . . . . . . . . . (602) 385-1092 Career Strategies, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 955-5811 DORADO Personnel Tucson* & Surrounding Area* . . (520) 323-3350

Energy Services Bottom Line Utility Solutions, Inc. Nationwide . . . . . . . . . . . . . . . . (949) 707-1311 Promise Energy Nationwide . . . . . . . . . . . . . . . . (800) 282-2000

Escrow & Title Services Empire West Title Agency Metro Phoenix . . . . . . . . . . . . . . (602) 749-7000

Event Coordinating De Atley Events & Design Metro Phoenix* . . . . . . . . . . . . . (480) 544-7042

Exercise Equipment Above & Beyond Fitness Repair, LLC Valleywide* . . . . . . . . . . . . . . . . (480) 272-9361 Advanced Exercise Equipment Nationwide* . . . . . . . . . . . . . . . (602) 708-3764 American Fitness Services Metro Phoenix* . . . . . . . . . . . . . (480) 664-7115 Arizona Health Metro Tucson* . . . . . . . . . . . . . . (520) 790-5377 Commercial Fitness Superstore Statewide* . . . . . . . . . . . . . . . . . (480) 838-0555 Comm-Fit Arizona Metro Phoenix* . . . . . . . . . . . . . (480) 580-0252 FitLogistix Nationwide . . . . . . . . . . . . . . . . (480) 273-4353 Gym Source Statewide . . . . . . . . . . . . . . . . . . (480) 775-1496 Marathon Fitness Inc. Nationwide* . . . . . . . . . . . . . . . (800) 391-9496 Promaxima Fitness Nationwide* . . . . . . . . . . . . . . . (713) 667-9606 TEK Fitness Distributors Statewide* . . . . . . . . . . . . . . . . . (480) 298-3098

Fence Repair & Installation Automatic Gate Systems, Inc. Statewide . . . . . . . . . . . . . . . . . . (602) 267-7778 Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . . (602) 494-1556 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Fiberglass Repair & Tubs Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 468-0739 NuSurface Arizona Operations, LLC Metro Phoenix* . . . . . . . . . . . . . (480) 540-0215

Financial Services Adolfson & Peterson Construction Nationwide . . . . . . . . . . . . . . . . (480) 345-8700 Amtrust Bank Division, New York Community Bank Metro Phoenix* . . . . . . . . . . . . . (480) 947-4910 CBIZ (branch) Metro Phoenix . . . . . . . . . . . . . . (602) 650-6271 Edward Jones Nationwide . . . . . . . . . . . . . . . . (480) 895-3254

Fire & Flood Restoration Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . . (623) 266-2761 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Har-Bro West, Inc. Metro PHX* & Metro Tucson* . . (480) 449-3900

Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 988-5304 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . . (520) 888-4826

Fire Alarms Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . . (480) 507-2850 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . . (480) 464-0509 Safeguard Statewide* . . . . . . . . . . . . . . . . . (480) 609-6200 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Fire Extinguishers Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . . (480) 507-2850 ABCOR, LLC Statewide* . . . . . . . . . . . . . . . . . (480) 641-0100 Desert State Fire Statewide* . . . . . . . . . . . . . . . . . (480) 264-3763 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . . (480) 464-0509 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636 Wildcat Fire Protection Metro Tucson . . . . . . . . . . . . . . (623) 245-0636

Fire Hydrants Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . . (480) 464-0509 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Fire Sprinklers Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . . (480) 507-2850 ABCOR, LLC Statewide* . . . . . . . . . . . . . . . . . (480) 641-0100 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . . (480) 464-0509 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Floor Coverings Arizona Flooring and Interiors Statewide* . . . . . . . . . . . . . . . . . (602) 327-0284 Marathon Fitness Inc. Nationwide* . . . . . . . . . . . . . . . (800) 391-9496 Mohawk Industries Statewide* . . . . . . . . . . . . . . . . . (330) 620-6151 Shaw Industries Nationwide* . . . . . . . . . . . . . . . (714) 317-9999 Wilkinson Floor Covering, Inc Metro Phoenix* . . . . . . . . . . . . . (602) 438-2663

Furniture & Upholstery Services Cort Furniture Rentals (Tucson) Statewide* . . . . . . . . . . . . . . . . . (520) 881-0070 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . . (520) 881-1207

Furniture Rentals Cort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Valleywide* & Some Tucson* . . (480) 831-8851

Gates-Sales & Service Automatic Gate Systems, Inc. Statewide . . . . . . . . . . . . . . . . . . (602) 267-7778

General Contractor/Construction Management Adolfson & Peterson Construction Nationwide . . . . . . . . . . . . . . . . (480) 345-8700 FSI Construction Nationwide . . . . . . . . . . . . . . . . (713) 690-5330 R & E Contracting, LLC Metro Phoenix* . . . . . . . . . . . . . (623) 570-1605 Tofel Construction (Tucson) Statewide* . . . . . . . . . . . . . . . . . (520) 571-0101

General Contractor-Licensed/Bonded for Comm/Res. Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 730-0594 Element General Contractor of Arizona Metro Phoenix . . . . . . . . . . . . . . (817) 375-8453 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Fortress General Contracting, Inc. Maricopa County* . . . . . . . . . . . (480) 736-3951 GM Home Improvements Inc. Metro Phoenix* . . . . . . . . . . . . . (623) 977-1748 Gorman Roofing Services, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 262-2423 Marbecc Custom Designs Statewide* . . . . . . . . . . . . . . . . . (480) 836-8261 MT Builders Statewide . . . . . . . . . . . . . . . . . . (480) 443-3376 Seamless Services, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 964-1052 Summit Builders Construction Company Statewide . . . . . . . . . . . . . . . . . . (602) 840-7700 Watermark Contracting, Inc. Statewide* & CA* . . . . . . . . . . . (480) 441-1206

Glass & Screen Cheaper Window Glass Valleywide* . . . . . . . . . . . . . . . . (602) 995-2102 Glassbusters, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 964-4664 Open Enclose LLC Metro Tucson* . . . . . . . . . . . . . . (520) 358-4553

Golf Carts/Utility Vehicles A-1 Golf Cart Leasing West of the Mississippi* . . . . . . . (480) 855-7800 Golf Cars of Arizona Statewide* . . . . . . . . . . . . . . . . . (520) 790-2400

Group Purchasing Professional Apartment Services Nationwide* . . . . . . . . . . . . . . . (800) 875-0250

HVAC Jasper Air Metro Phoenix* . . . . . . . . . . . . . (602) 814-0504

Helium & Balloons Arizona Air Boutique, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 867-4606

Insurance Adams Business Dimensions, Inc. Southwest U.S.* . . . . . . . . . . . . . (602) 885-9500 Beecher Carlson Insurance Agency, LLC Statewide* . . . . . . . . . . . . . . . . . (602) 996-7600 Bowman & Associates Insurance Agency Phoenix* . . . . . . . . . . . . . . . . . . (800) 456-0241 CBIZ Insurance Services, Inc.

Statewide . . . . . . . . . . . . . . . . . . (602) 643-0102 Crest Insurance Group Nationwide* . . . . . . . . . . . . . . . (480) 839-2252 Nationwide Insurance Metro Phoenix,Nationwide . . . . (602) 718-1220 Nexus Partners Insurance Solutions Metro Phoenix* . . . . . . . . . . . . . (480) 422-1536 SCF Arizona Phoenix . . . . . . . . . . . . . . . . . . . (602) 631-2000 The Mahoney Group (Phoenix) Mesa . . . . . . . . . . . . . . . . . . . . . (480) 214-2712 The Mahoney Group (Tucson) Tucson* & Surrounding Area* . . (520) 784-6673

Insurance-Claims Assistance On-Site Contents Cleaning & Restoration, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 723-2534 CIBA Insurance Services Nationwide . . . . . . . . . . . . . . . . (818) 638-8525 Cox Insurance Services Statewide* . . . . . . . . . . . . . . . . . (480) 907-6000 Sterling Grant & Associates, LLC Statewide* . . . . . . . . . . . . . . . . . (602) 954-7200

Insurance–Commercial Farmers Insurance - Schaffroth Agency Statewide* . . . . . . . . . . . . . . . . . (480) 688-2908 Lovitt & Touche Metro Phoenix . . . . . . . . . . . . . . (602) 956-2250

Insurance-Public Adjuster The Greenspan Company/Adjusters International Nationwide* . . . . . . . . . . . . . . . (480) 970-7869 Shull & Associates Statewide* . . . . . . . . . . . . . . . . . (623) 687-8801 Skipton & Associates, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 992-7577

Interior Design Gia Venturi Interiors Metro Phoenix* . . . . . . . . . . . . . (602) 914-9223 J Bella Interiors Nationwide . . . . . . . . . . . . . . . . (480) 967-2121

Internet Access Provider (Wireless) Red Hot-Spot Company Metro PHX & Metro Tucson, Statewide . . . . . . . . . . . . . . . . . . (520) 303-5548

Internet Services & Access Provider Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . . (520) 629-8414 WLanJV Metro Phoenix* . . . . . . . . . . . . . (214) 697-3991

Key Control & Asset Management HandyTrac Systems Key Control Systems . . . . . Nationwide* . . . . . . . . . . . . . . . (800) 665-9994 KeyTrak, Inc. Nationwide* . . . . . . . . . . . . . . . (888) 539-8725

Kitchen & Bath Refinishing Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 468-0739 NuSurface Arizona Operations, LLC Metro Phoenix* . . . . . . . . . . . . . (480) 540-0215

Landscape and Tree Service Desert Appeal Landscape LLC Metro Phoenix* . . . . . . . . . . . . . (480) 570-5754 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . . (702) 459-3192

Landscape Maintenance Acacia Landscape Services, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 253-7354 Desert Classic Landscaping Metro Phoenix* . . . . . . . . . . . . . (602) 323-9696 Empire Landscape & Maintenance, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 550-4154 Epic Landscape Construction, Inc. Metro Phoenix* . . . . . . . . . . . . . (623) 516-9014 GPM Landscape Metro Phoenix . . . . . . . . . . . . . . (602) 469-0652 The Groundskeeper (Gilbert) Metro Phoenix* . . . . . . . . . . . . . (480) 545-0456 Landmark Land Management LLC Metro Phoenix* . . . . . . . . . . . . . (602) 323-9696 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . . (480) 456-0608 Quality Building Maintenance LLC Valleywide* . . . . . . . . . . . . . . . . (602) 568-5944

Landscape Maintenance & Services AME Southwest Landscape and Irrigation Metro PHX & Metro Tucson . . . (480) 558-3160 Gothic Grounds Management, Inc. (Phx) Metro Phoenix . . . . . . . . . . . . . . (602) 540-6917 Landscape Pros & Design LLC Metro Phoenix* . . . . . . . . . . . . . (480) 228-9630 Safari Pools & Landscape Valleywide* . . . . . . . . . . . . . . . . (480) 633-6494 Shamrock Landscaping, Inc. Valleywide . . . . . . . . . . . . . . . . . (602) 606-7603 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . . (702) 459-3192 SiteWorks Metro Phoenix* . . . . . . . . . . . . . (480) 820-1600 Tree Pros, LLC Valleywide* . . . . . . . . . . . . . . . . (602) 216-0400 Waddell Landscape Metro Phoenix* . . . . . . . . . . . . . (623) 536-2200

Landscape Material All Rock Supply Metro Phoenix . . . . . . . . . . . . . . (480) 760-5951

Landscape Sprinkler Services Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . . (602) 942-3653

Landscaping Services Carescape Valleywide . . . . . . . . . . . . . . . . . (623) 583-8700 Catalina Landscape Maintenance Tucson . . . . . . . . . . . . . . . . . . . . (520) 887-1204 Creative Cactus Metro Phoenix* . . . . . . . . . . . . . (602) 999-1494 Details Landscaping Valleywide . . . . . . . . . . . . . . . . . (623) 435-7207 Fortis Landcare Metro Phoenix* . . . . . . . . . . . . . (602) 254-4447 Horticulture Unlimited, Inc. Metro Tucson . . . . . . . . . . . . . . (520) 321-4678 IDT Landscaping LLC Valleywide* . . . . . . . . . . . . . . . . (480) 829-8530 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . . (480) 456-0608 PureGreen Landscape Metro Phoenix . . . . . . . . . . . . . . (480) 675-7709

Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . . (602) 942-3653 The Groundskeeper (Tucson) Statewide* . . . . . . . . . . . . . . . . . (520) 571-1575 Wild Briar Landscape Valleywide . . . . . . . . . . . . . . . . . (480) 899-5192 Xeriscapes Unlimited, Inc. Phoenix* . . . . . . . . . . . . . . . . . . (602) 252-6434

Leak Locating RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Leasing Incentives AIM Cruise Incentives Nationwide* . . . . . . . . . . . . . . . (818) 706-9822

Legal Services Bonnett, Fairbourn, Friedman & Balint, P.C. Statewide . . . . . . . . . . . . . . . . . . (602) 274-1100 Dodge & Vega PLC Statewide* . . . . . . . . . . . . . . . . . (480) 656-8333 Gallagher & Kennedy Phoenix . . . . . . . . . . . . . . . . . . . (602) 530-8540 Law Office of James R. Vaughan, PC Statewide* . . . . . . . . . . . . . . . . . (602) 279-0778 Snell & Wilmer L.L.P. Metro Phoenix* . . . . . . . . . . . . . (602) 382-6000

Low Income Housing Program Administration HOM, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 265-4640

Mail Boxes Exterior Systems Statewide* . . . . . . . . . . . . . . . . . (480) 990-3909

Maintenance Supplies AZ PARTSMASTER (Phoenix) Statewide* . . . . . . . . . . . . . . . . . (602) 233-3580 AZ PARTSMASTER (Tucson) Tucson* & Surrounding Area* . . (520) 573-5828 HD Supply Facilities Maintenance Valleywide* . . . . . . . . . . . . . . . . (800) 431-3000 Maintenance Supply Headquarters Phoenix . . . . . . . . . . . . . . . . . . . (480) 760-4100

Management Consulting & Training Occupancy Solutions LLC Nationwide* . . . . . . . . . . . . . . . (800) 865-0948

Marketing Compzilla.com LLC Nationwide* . . . . . . . . . . . . . . . (973) 975-7820 SatisFacts Research Nationwide . . . . . . . . . . . . . . . . (866) 655-1490 Social Media Made Easy Nationwide . . . . . . . . . . . . . . . . (503) 646-8700

Marketing, Research & Statistics ALN Apartment Data, Inc. Nationwide . . . . . . . . . . . . . . . . (800) 643-6416 Compzilla.com LLC Nationwide* . . . . . . . . . . . . . . . (973) 975-7820 Pierce-Eislen AZ, CO & Southern CA . . . . . . . (480) 663-1149 RealData, Inc. Southwest U.S. . . . . . . . . . . . . . (602) 789-1223 SatisFacts Research Nationwide . . . . . . . . . . . . . . . . (866) 655-1490

Marketing/Lead Generation Rentlogic Metro Phoenix* . . . . . . . . . . . . . (602) 441-5294

Masonry Fence & Wall Repair Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Misting Aqua Science Metro Phoenix*,Metro Tucson* .(480) 444-7680

Mold & Asbestos Remediation ATI Statewide* . . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 807-9400 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 988-5304 Spray Systems Environmental AZ*, CA* & NV* . . . . . . . . . . . . (480) 967-8300

Mold Removal & Clean Up Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . . (602) 944-2645

Mortgage Lender Johnson Capital Nationwide . . . . . . . . . . . . . . . . (602) 957-1112 Washington Federal (Tucson) Metro Tucson* . . . . . . . . . . . . . . (520) 219-2957

Mortgage, Real Estate & Insurance Services Amerifirst Financial, Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 743-4509 Keystone Commercial Capital Nationwide* . . . . . . . . . . . . . . . (602) 997-3810

Moving & Storage On The Move, Inc. Nationwide* . . . . . . . . . . . . . . . (800) 645-9949

Neighborhood Revitalization Phoenix Revitalization Corporation (non-profit) Phoenix* . . . . . . . . . . . . . . . . . . (602) 259-6895

Odor Elimination Biosweep of Phoenix Statewide* . . . . . . . . . . . . . . . . . (602) 639-1902 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Odor-Away.com Nationwide* . . . . . . . . . . . . . . . (520) 971-2166

Online Leasing VaultWare Nationwide* . . . . . . . . . . . . . . . (480) 905-3668

Online Rent Payments Property Solutions Nationwide* . . . . . . . . . . . . . . . (602) 324-9223

Paging Systems Corporate Answer Nationwide* . . . . . . . . . . . . . . . (602) 244-1833

BEHR Paint Corporation/ Kilz (Tucson branch) Metro Tucson* . . . . . . . . . . . . . . (520) 338-0455

Paint & Resurfacing Nu Systems Contract Services, Inc. Metro PHX* & Metro Tucson* . . (602) 931-8900

Painting Services A&H Painting, Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 439-1484 A Real Deal Painting Statewide* . . . . . . . . . . . . . . . . . (623) 362-9561 Accent Painting & Construction Inc. Statewide . . . . . . . . . . . . . . . . . . (480) 614-5839 CertaPro Painters Statewide* . . . . . . . . . . . . . . . . . (480) 962-8180 Dunn-Edwards Paint Corporation (Tucson) Metro Tucson* . . . . . . . . . . . . . . (520) 444-6011 Empire Community Painting Statewide* . . . . . . . . . . . . . . . . . (480) 560-8525 Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 539-2696 Genie Services Valleywide* . . . . . . . . . . . . . . . . (623) 582-6111 Giant Painting and Construction, Inc. Metro Phoenix . . . . . . . . . . . . . . (602) 993-4681 Imperial Contracting Valleywide* . . . . . . . . . . . . . . . . (480) 892-9157 Indigo Painting Valleywide* . . . . . . . . . . . . . . . . (602) 304-0800 Investment Painting Services, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 242-5737 Life Paint Company Metro Phoenix . . . . . . . . . . . . . . (562) 944-6391 Metzger’s Painting Professionals, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 672-5069 Paramount Painting, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 369-5717 Synergy Painting, Inc. AZ*, CO* & UT* . . . . . . . . . . . . (602) 469-8449 Turnover Painters, LLC Metro Phoenix* . . . . . . . . . . . . . (602) 753-8876 Watermark Contracting, Inc. Statewide* & CA* . . . . . . . . . . . (480) 441-1206

Painting Supplies Dunn-Edwards Paint Corporation (Phoenix) Statewide* . . . . . . . . . . . . . . . . . (602) 689-5136 Glidden Professional Metro Phoenix* . . . . . . . . . . . . . (480) 948-0757 PPG Pittsburgh Paints Nationwide* . . . . . . . . . . . . . . . (602) 956-1150 Sherwin-Williams Statewide* . . . . . . . . . . . . . . . . . (602) 861-3171

Parking Lot & Driveway Services Performance Paving & Sealing, LLC Metro Phoenix* . . . . . . . . . . . . . (480) 816-5305 Swaine Asphalt Corp. Metro Phoenix . . . . . . . . . . . . . . (602) 371-3410

Pavement Maintenance Asphalt Technologies / KFM Striping and Curb Company Valleywide* . . . . . . . . . . . . . . . . (602) 462-9114 Bates Paving & Sealing, Inc. Statewide* . . . . . . . . . . . . . . . . . (520) 741-2100 Cactus Asphalt Statewide* . . . . . . . . . . . . . . . . . (602) 370-3363 Dunn-Edwards Paint Corporation (Tucson) Metro Tucson* . . . . . . . . . . . . . . (520) 444-7240 Dynamite Paving and Sealcoat, Inc. Phoenix . . . . . . . . . . . . . . . . . . . (602) 258-9588 M.R. Tanner Paving and Maintenance Statewide . . . . . . . . . . . . . . . . . . (480) 633-8500 Morgan Pavement AZ*, NM* & NV* . . . . . . . . . . . (480) 646-4781 Performance Paving & Sealing, LLC Metro Phoenix* . . . . . . . . . . . . . (480) 816-5305 SealMaster AZ Statewide* . . . . . . . . . . . . . . . . . (602) 253-4660 Swaine Asphalt Corp. Metro Phoenix . . . . . . . . . . . . . . (602) 371-3410

Payroll, ASO,PEO Oasis Outsourcing Statewide* . . . . . . . . . . . . . . . . . (602) 405-7033

Pest Control Services All Bed Bugs Begone, LLC Statewide* . . . . . . . . . . . . . . . . . (480) 659-9011 Amera Sun City Pest Control Metro Phoenix* . . . . . . . . . . . . . (623) 979-6467 Arizona Exterminating Company Metro Phoenix* . . . . . . . . . . . . . (602) 275-8555 Arizona Pest Squad, LLC Metro Phoenix . . . . . . . . . . . . . . (480) 544-1115 Atomic Pest Control Statewide* . . . . . . . . . . . . . . . . . (480) 495-2337 Burns Pest Elimination (Phoenix) Statewide* . . . . . . . . . . . . . . . . . (602) 971-4782 Burns Pest Elimination (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 882-4776 City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 944-0099 Eliminex Termite & Pest Control Metro Phoenix* . . . . . . . . . . . . . (602) 942-2847 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 964-8900 Mike’s Swat Team Pest and Termite Control Valleywide* . . . . . . . . . . . . . . . . (602) 944-7700 Northwest Exterminating-Tucson Tucson . . . . . . . . . . . . . . . . . . . . (520) 888-5779 Nose Knows LLC Metro Phoenix* . . . . . . . . . . . . . (480) 370-4767 Orkin Pest Control Nationwide* . . . . . . . . . . . . . . . (602) 278-7051 Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . . (602) 942-3653 Smart Pest Solutions Valleywide* . . . . . . . . . . . . . . . . (480) 621-8438 Terminix Metro Phoenix . . . . . . . . . . . . . . (602) 431-4980 Terminix Int. (Tucson) Metro Tucson . . . . . . . . . . . . . . (520) 838-2634 Western Exterminator Company Metro PHX* & Metro Tucson* . . (602) 273-1681

Pet Waste Clean up & Removal Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . . (602) 633-4994

Pigeon Control KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 964-8900 Terminix Metro Phoenix . . . . . . . . . . . . . . (602) 431-4980

Paint & Coatings BEHR Paint Corporation/ Kilz . . . . . . . . . . . . . . Metro Phoenix*,Metro Tucson*, Nationwide*, Statewide* . . . . . . . . . . . . . . . . . (505) 307-0778

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units). 22

Apartment News • September 2013

Pipe Renewal & Restoration RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Playground Maintenance & Contractor Safe and Sound Playgrounds Statewide* . . . . . . . . . . . . . . . . . (480) 888-8784

Plumbers Alliance Plumbing Service & Repair Phoenix . . . . . . . . . . . . . . . . . . . (480) 633-3020 Marlin Services Metro Phoenix* . . . . . . . . . . . . . (602) 470-1040

Plumbing Contractors & Services Alliance Plumbing Service & Repair Phoenix . . . . . . . . . . . . . . . . . . . (480) 633-3020 Arizona Plumbing Services, Inc. Maricopa County* . . . . . . . . . . . (602) 442-8757 Armor Plumbing & Boiler MetroPHX* & Metro Tucson* . . (480) 782-9324 Belsito Plumbing LLC Statewide* . . . . . . . . . . . . . . . . . (480) 425-9900 Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 835-8220 D.W. Plumbing and Maintenance Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 789-1920 Delta Mechanical, Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 898-0007 Grace Plumbing Services, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 704-3785 Plumb Plumbing LLC Pima County* . . . . . . . . . . . . . . (520) 629-0504 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 RKS Plumbing & Mechanical Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 966-1866 Rooter 2000 Plumbing and Drain Valleywide . . . . . . . . . . . . . . . . . (480) 967-5943 TD Industries Statewide . . . . . . . . . . . . . . . . . (480) 449-7690 West Coast Plumbing & Air Metro Phoenix* . . . . . . . . . . . . . (623) 582-1117

Plumbing Fixtures & Supplies Ferguson Enterprises, Inc. Tucson* & Surrounding Area* . . (520) 792-1700 Plumbing Suppliers Inc. Metro Tucson* . . . . . . . . . . . . . . (520) 326-6433

Plumbing Products Manufacturer Moen Incorporated Nationwide* . . . . . . . . . . . . . . . (440) 962-2000

Political Consulting Capitol Consulting, LLC Phoenix . . . . . . . . . . . . . . . . . . . (602) 712-1121

Pool Furniture Manufacturer Leisure Creations Nationwide . . . . . . . . . . . . . . . . (866) 765-6726 Texacraft Tropic Craft Nationwide . . . . . . . . . . . . . . . . (800) 327-1541

Pool/Patio Furniture-Refurbishing Sun Patio Furniture Nationwide* . . . . . . . . . . . . . . . (480) 227-2776 Two Kings Hospitality

Metro Phoenix* . . . . . . . . . . . . . (602) 843-2121

Printing & Marketing Allegra-Integrated Marketing & Print Solutions Metro Phoenix*,Nationwide* . . (480) 941-4842 DP Solutions, Inc. Metro Tucson . . . . . . . . . . . . . . (520) 393-3551 SIGNWORX Nationwide* . . . . . . . . . . . . . . . (602) 268-1875

Process Service & Evictions AAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953

Professional Pooper Scooper & Porter Service Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . . (602) 633-4994

Property Management Software AppFolio, Inc. Nationwide* . . . . . . . . . . . . . . . (805) 617-2163 Property Management EZ, LLC Metro Tucson* . . . . . . . . . . . . . . (520) 250-2274 Yardi Systems, Inc. Nationwide* . . . . . . . . . . . . . . . (805) 699-2040

Property Tax Consulting R.L. Cohen & Associates, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 640-9777

Public Health American Lung Association in Arizona Metro Phoenix* . . . . . . . . . . . . . (602) 258-7505 Maricopa County Tobacco Use Prevention Program Maricopa County . . . . . . . . . . . . (602) 372-7272

Purchasing Buyers Access Statewide* . . . . . . . . . . . . . . . . . (303) 991-5559

Real Estate Brokers/Commercial CB Richard Ellis Worldwide . . . . . . . . . . . . . . . . (602) 735-5555 Marcus & Millichap (Cliff David) Valleywide* . . . . . . . . . . . . . . . . (602) 952-9669 Marcus & Millichap (Pete TeKampe) Metro Phoenix* . . . . . . . . . . . . . (602) 952-9669 Marcus & Millichap (Richard Butler) Metro PHX & Metro Tucson . . . (602) 952-9669 Transwestern Commercial Services Valleywide* . . . . . . . . . . . . . . . . (602) 956-5000

Real Estate Brokers/Multi-family Apartment Realty Advisors Statewide* . . . . . . . . . . . . . . . . . (602) 252-4232 Elan Residential Metro Phoenix* . . . . . . . . . . . . . (480) 656-2565 Joseph Bernard Investment Real Estate Metro Phoenix*,Metro Tucson*,Statewide* . . . . . . . . . . . . . . . . . . . . . . . . . (480) 305-5600

Real Estate Services/Consulting Adolfson & Peterson Construction Nationwide . . . . . . . . . . . . . . . . (480) 345-8700 Michael A. Lieb, Ltd. Metro Phoenix . . . . . . . . . . . . . . (602) 870-9741

Refinishing/Resurfacing Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . . (623) 249-2573

480.963.3416

Apartment News â&#x20AC;˘ October 2013

Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 468-0739 Metro Resurface Statewide* . . . . . . . . . . . . . . . . . (602) 253-6732 NuSurface Phoenix Metro, LP Statewide* . . . . . . . . . . . . . . . . . (602) 395-2007

Refuse Removal & Recycling Services Republic Services Valleywide* . . . . . . . . . . . . . . . . (602) 442-5997 Republic Services Tucson Pima County* . . . . . . . . . . . . . . (520) 745-8820

Renovation Supplies Renovations Plus Nationwide . . . . . . . . . . . . . . . . (303) 465-9009

Renters Insurance Assurant Specialty Property Nationwide . . . . . . . . . . . . . . . . (702) 824-1384 Bader Company Nationwide . . . . . . . . . . . . . . . . (888) 223-3726 Better NOI Nationwide . . . . . . . . . . . . . . . . (888) 219-9105 Renters Legal Liability, LLC Nationwide* . . . . . . . . . . . . . . . (801) 994-0237

Rent Payment by Payroll Deduction SteadyPay Payment Solutions Nationwide* . . . . . . . . . . . . . . . (877) 632-9093

Reputation Management SatisFacts Research Nationwide . . . . . . . . . . . . . . . . (866) 655-1490

Resident Referral Services Apartment Hunters . . . . . . . . . . . . Valleywide* (602) 863-1500

Retention/Resident Services AIM Cruise Incentives Nationwide* . . . . . . . . . . . . . . . (818) 706-9822 Apartment Life Statewide . . . . . . . . . . . . . . . . . . (623) 243-0120 SatisFacts Research Nationwide . . . . . . . . . . . . . . . . (866) 655-1490

Revenue Management Software Rainmaker Nationwide . . . . . . . . . . . . . . . . (678) 578-5700

Roof Coatings Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 834-8176 Coating & Foam Solutions LLC Metro Phoenix . . . . . . . . . . . . . . (602) 399-0784 Pro-Tech Products Statewide* . . . . . . . . . . . . . . . . . (480) 945-9303 Red Mountain Roofing, LLC. Metro PHX* & Metro Tucson* . . (480) 268-7379 RenCo, LLC Statewide* . . . . . . . . . . . . . . . . . (602) 867-9386 Roofing Southwest AZ*, NV* & South CA* . . . . . . . (480) 752-8550

Roofing Services Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 834-8176 ATI Statewide* . . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson)

Tucson* . . . . . . . . . . . . . . . . . . . (520) 807-9400 Broken Arrow Construction Company Statewide* . . . . . . . . . . . . . . . . . (480) 890-2322 Diversified Roofing Corporation Metro Phoenix,Metro Tucson . . (602) 850-8265 Diversified Roofing Corporation of Tucson Metro Tucson . . . . . . . . . . . . . . (520) 670-1004 Gryphon Companies, Inc. . . . . . . . . . Statewide* (480) 994-5500 Inca Roofing, Inc. . . . . . . . . . . . . . . . Statewide* (602) 544-0998 Jim Brown & Sons Roofing Co. Inc Statewide* . . . . . . . . . . . . . . . . . (623) 247-9252 KY-KO Roofing Systems . . . . . . Metro Phoenix (602) 944-4600 Legacy Roofing LLC Statewide* . . . . . . . . . . . . . . . . . (623) 581-0274 Paramount Roofing Metro Phoenix* . . . . . . . . . . . . . (480) 292-7929 Rain Man Roofing & Waterproofing Services, Inc. Statewide* . . . . . . . . . . . . . . . . . (623) 670-2835 Red Mountain Roofing, LLC. Metro PHX* & Metro Tucson* . . (480) 268-7379 RenCo, LLC Statewide* . . . . . . . . . . . . . . . . . (602) 867-9386 Roofing Southwest AZ*, NV* & South CA* . . . . . . . (480) 752-8550 Seamless Services, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 964-1052 Starkweather Roofing, Inc Statewide* . . . . . . . . . . . . . . . . . (602) 997-0529 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427 Sunvek Metro Phoenix* . . . . . . . . . . . . . (623) 349-7663 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . . (520) 888-4826 United Asset Services Nationwide* . . . . . . . . . . . . . . . (602) 340-8274 Western Roofing Systems, Inc. AZ*, NV* & South CA* . . . . . . . (480) 967-8073

RUB Systems Conservice Utility Management & Billing Nationwide* . . . . . . . . . . . . . . . (866) 866-0333

Screening Services AmRent Nationwide* . . . . . . . . . . . . . . . (855) 214-4743

Screening Services/Credit Reports AAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953 Airfactz Nationwide* . . . . . . . . . . . . . . . (800) 729-7776 Better NOI Nationwide . . . . . . . . . . . . . . . . (888) 219-9105 Contemporary Information Corporation Nationwide* . . . . . . . . . . . . . . . (800) 754-0009 CoreLogic SafeRent Nationwide* . . . . . . . . . . . . . . . (623) 670-3273 Credit Plus, Inc. Nationwide . . . . . . . . . . . . . . . . (800) 258-3488 First Advantage Nationwide* . . . . . . . . . . . . . . . (480) 272-7862 Investigative Screening Valleywide* . . . . . . . . . . . . . . . . (480) 305-1350 National Tenant Network - Arizona (NTN-AZ)

Nationwide* . . . . . . . . . . . . . . . (480) 607-5288 On-Site.com Nationwide* . . . . . . . . . . . . . . . (602) 616-3279 RealPage, Inc. Worldwide* . . . . . . . . . . . . . . . . (877) 325-7243 Reliable Background Screening Nationwide* . . . . . . . . . . . . . . . (602) 870-7711 The Screening Pros Nationwide* . . . . . . . . . . . . . . . (602) 540-8786 TransUnion Nationwide* . . . . . . . . . . . . . . . (312) 985-2946

Security Deposit Alternatives Better NOI Nationwide . . . . . . . . . . . . . . . . (888) 219-9105 SureDeposit Nationwide . . . . . . . . . . . . . . . . (800) 531-7873

Security Guard Services A Urban Tactical Security Metro Phoenix* . . . . . . . . . . . . . (602) 328-0005 Blue Steel Security Services Statewide* . . . . . . . . . . . . . . . . . (602) 283-4827 Eagle Eye Security Services, LLC Metro PHX* & Metro Tucson* . . (623) 826-2067 Emerald Security Group Metro PHX* & Metro Tucson* . . (623) 251-6056 Layne Security LLC Metro Phoenix*,PHX* & Surrounding Area* . . . . . . . . . . . . . . . . . . . . . . . . . (623) 377-6847 Omega Protective Services LLC Metro Phoenix* . . . . . . . . . . . . . (480) 699-5460

Security Services A Urban Tactical Security Metro Phoenix* . . . . . . . . . . . . . (602) 328-0005 Bishop Security, Inc. Metro Tucson* . . . . . . . . . . . . . . (520) 797-9409 Core Security Services Statewide* . . . . . . . . . . . . . . . . . (602) 518-6597 Multicom, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 244-1100 Securitas Security Services USA Nationwide* . . . . . . . . . . . . . . . (602) 414-3659 SSignal 88 Security Valleywide* . . . . . . . . . . . . . . . . (623) 580-9416 Tatalovich & Associates, Inc. Phoenix . . . . . . . . . . . . . . . . . . . (602) 264-0007 Valley Protective Services, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 777-0003

Self Storage/Vehicle Storage Business Property Trust Metro Phoenix . . . . . . . . . . . . . . (503) 278-3434

Sewer & Drain Cleaning RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Sewer Line Cameraing RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Shopping Evaluations SatisFacts Research Nationwide . . . . . . . . . . . . . . . . (866) 655-1490

Signs Fusion Sign and Design Nationwide* . . . . . . . . . . . . . . . (602) 288-8903

regionalaz.com

Supplies - Electrical, Hardware & Plumbing

SIGNWORX Nationwide* . . . . . . . . . . . . . . . (602) 268-1875 Tile Signs & Graphics Statewide . . . . . . . . . . . . . . . . . . (480) 967-6029

Wilmar Industries, Inc. Valleywide . . . . . . . . . . . . . . . . . (800) 345-3002

Social Networking

Swimming Pool Deck Resurfacing

The I Too Corp Nationwide* . . . . . . . . . . . . . . . (920) 254-9400

Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 831-7932 Imagine Architectural Concrete, LLC. Statewide . . . . . . . . . . . . . . . . . . (480) 557-5533 Superior Pool Construction Statewide . . . . . . . . . . . . . . . . . . (602) 395-0700

Software for Apartment/Residential Property Mgmt AmSI Nationwide . . . . . . . . . . . . . . . . (404) 644-3203 eSupply Systems, LLC Nationwide . . . . . . . . . . . . . . . . (210) 979-6670

Swimming Pool Design, Const. & Remodel

Solar Energy

Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 787-1603

Harmon Solar Statewide* . . . . . . . . . . . . . . . . . (623) 879-0010

Solar Water Heating

Swimming Pool Renovation Commercial

Aqua Science Metro Phoenix*,Metro Tucson* .(480) 444-7680

Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc Metro Phoenix* . . . . . . . . . . . . . (602) 787-1603

Steps Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . . (602) 494-1556 Neece Precast & Supply Phoenix . . . . . . . . . . . . . . . . . . . (602) 242-1869 STIMCO Precast Products Nationwide* . . . . . . . . . . . . . . . (480) 898-8132 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Swimming Pool Repair & Remodel Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 831-7932 Safari Pools & Landscape Valleywide* . . . . . . . . . . . . . . . . (480) 633-6494

Street Sweeping

Swimming Pool Resurfacing

All City/Tri City Power Sweep Valleywide* . . . . . . . . . . . . . . . . (602) 678-0059 Epic Sweeping Service Valleywide* . . . . . . . . . . . . . . . . (623) 516-9014 Sunstate Sweeping, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 415-1506 Sunstate Sweeping, LLC. (Tucson) Tucson* & Surrounding Area* . . (520) 293-0400

Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 787-1603

Swimming Pool Supplies & Chemicals Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 831-7932 Leslie’s Poolmart Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 366-3926 Maddy’s Pool Supply and Service Metro Phoenix* . . . . . . . . . . . . . (480) 840-6370 Natural Chemistry Statewide* . . . . . . . . . . . . . . . . . (800) 753-1233 Specialty Cleaning Valleywide* & Metro Tucson* . (480) 241-7525

Sub-flooring Genie Services Valleywide* . . . . . . . . . . . . . . . . (623) 582-6111 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Sub-metering Comptrol Technologies Valleywide* & Tucson* . . . . . . . (602) 392-2292 Conservice Utility Management & Billing . . . . . Nationwide* . . . . . . . . . . . . . . . (866) 866-0333 Minol USA Statewide . . . . . . . . . . . . . . . . . . (888) 766-1253 National Exemption Service, Inc. Nationwide . . . . . . . . . . . . . . . . (800) 241-8651 NWP Services Corporation Nationwide* . . . . . . . . . . . . . . . (949) 735-2625 Spectrum Phoenix, LLC dba Edison Micro Utilities Statewide* . . . . . . . . . . . . . . . . . (602) 274-1030 Utilities Management Concepts, Inc. Nationwide . . . . . . . . . . . . . . . . (626) 303-5553

Technology Consulting LeeShanok Network Solutions Statewide* . . . . . . . . . . . . . . . . . (520) 888-9122 LeeShanok Network Solutions (Phoenix) Statewide* . . . . . . . . . . . . . . . . . (602) 277-5757 OneCallNow.com AZ*, CA* & NV* . . . . . . . . . . . . (818) 815-8620

Technology: Mass Messaging Service OneCallNow.com AZ*, CA* & NV* . . . . . . . . . . . . (818) 815-8620

Telephone Answering & Messaging Systems Answer Phoenix Metro PHX* & Metro Tucson* . . (602) 248-8080 Corporate Answer Nationwide* . . . . . . . . . . . . . . . (602) 244-1833

Telephone Systems Century Link Statewide* . . . . . . . . . . . . . . . . . (800) 366-8201 Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . . (520) 629-8414

Termite Elimination City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 944-0099 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 964-8900 Terminix Int. (Tucson) Metro Tucson . . . . . . . . . . . . . . (520) 838-2634

Towing & Parking Enforcement AMP Towing & Recovery Statewide* . . . . . . . . . . . . . . . . . (602) 437-1849 Arizona Parking Management by Bronco Metro Tucson* . . . . . . . . . . . . . . (520) 885-1925 Charity Towing Metro Phoenix . . . . . . . . . . . . . . (602) 249-2169 Go Green Environmental Metro Phoenix* . . . . . . . . . . . . . (480) 274-0043

Towing Service All City Towing Valleywide* . . . . . . . . . . . . . . . . (480) 255-2489 All Valley Impound/United Road Towing Valleywide* . . . . . . . . . . . . . . . . (602) 523-3322 Kwik Tow Valleywide* . . . . . . . . . . . . . . . . (623) 444-1020 R & M Towing LLC Valleywide . . . . . . . . . . . . . . . . . (602) 415-1565 SWAT Towing & Parking Enforcement Towing Service Valleywide* . . . . . . . . . . . . . . . . (480) 644-8181

Tree Service All Year Round Expert Tree Care Metro PHX* & Metro Tucson* . . (602) 647-4747 Arizona Treeworks Valleywide* . . . . . . . . . . . . . . . . (602) 841-2900 Phoenix Tree Service, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 866-2013 Premier Tree Service Inc Valleywide* . . . . . . . . . . . . . . . . (602) 550-4154 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . . (480) 456-0608 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . . (702) 459-3192 Top Leaf Tree Service Metro Phoenix* . . . . . . . . . . . . . (480) 833-6465 Tree Doctors, Inc. East Valley* . . . . . . . . . . . . . . . . (480) 844-4037 Tree Pros, LLC Valleywide* . . . . . . . . . . . . . . . . (602) 216-0400

Utilities APS Statewide* . . . . . . . . . . . . . . . . . (602) 250-2966 Conservice Utility Management & Billing Nationwide* . . . . . . . . . . . . . . . (866) 866-0333 Salt River Project (SRP) Valleywide* . . . . . . . . . . . . . . . . (602) 236-4480

Southwest Gas Corporation Metro Phoenix*,Metro Tucson* .(602) 395-4070

Utility Allocation Billing Comptrol Technologies Valleywide* & Tucson* . . . . . . . (602) 392-2292 Multifamily Utility Company Nationwide* . . . . . . . . . . . . . . . (800) 266-0968

Utility Bill Auditing National Exemption Service, Inc. Nationwide . . . . . . . . . . . . . . . . (800) 241-8651

Vending Services Larsen Vending Metro Phoenix* . . . . . . . . . . . . . (602) 257-8727 Vilar Vending, Inc. Metro Phoenix . . . . . . . . . . . . . . (480) 502-0905

Video Library DVD in Demand Statewide* . . . . . . . . . . . . . . . . . (480) 234-9684 Resident Entertainment Services Nationwide* . . . . . . . . . . . . . . . (623) 399-8859

Video Mystery Shopping Business Observations West of the Mississippi* . . . . . . . (623) 594-2113

Washers & Dryers - Coin Metered Coin & Professional Equip. Company Phoenix* . . . . . . . . . . . . . . . . . . (602) 248-0808 Coin & Professional Equip. Company (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 790-7377 Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (602) 722-6959 Excalibur Laundries, Inc Statewide* . . . . . . . . . . . . . . . . . (714) 437-9000 Mac-Gray The Laundry Room Experts Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Mac-Gray The Laundry Room Experts (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729 WASH Multifamily Laundry Systems Metro PHX* & Metro Tucson* . . (800) 421-6897

Waste Management Valet Waste Nationwide . . . . . . . . . . . . . . . . (813) 247-7524 Waste Consolidators, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 897-3601 Waste Management Statewide* . . . . . . . . . . . . . . . . . (888) 964-9760

Water Damage/Structural Drying & Mold Remediation Ace Construction Services, LLC Valleywide* . . . . . . . . . . . . . . . . (602) 840-4500 Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . . (623) 266-2761 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 First Choice Restoration, Inc Metro PHX & Metro Tucson . . . (480) 981-1131 Har-Bro West, Inc. Metro PHX* & Metro Tucson* . . (480) 449-3900 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 988-5304

Water Heaters Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Water Vending Arjencia Water Metro Tucson . . . . . . . . . . . . . . (520) 882-0200 RainMaker Technologies Tucson* . . . . . . . . . . . . . . . . . . . (520) 745-9117

Website Development LeaseLabs Nationwide . . . . . . . . . . . . . . . . (619) 233-4700

Welding Automatic Gate Systems, Inc. Statewide . . . . . . . . . . . . . . . . . . (602) 267-7778 Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . . (602) 494-1556 Genie Services Valleywide* . . . . . . . . . . . . . . . . (623) 582-6111 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Window Cleaning Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . . (480) 659-9141

Window Covering Apartment Interior Supply Valleywide . . . . . . . . . . . . . . . . . (480) 964-7600 Blind Co. Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 834-8098

Water Conditioning & Purification Aqua Science Metro Phoenix*,Metro Tucson* .(480) 444-7680 Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Water Conservation Bottom Line Utility Solutions, Inc. Nationwide . . . . . . . . . . . . . . . . (949) 707-1311 Restored Resources Metro Tucson* . . . . . . . . . . . . (615) 679-1383 ShowerStart LLC Nationwide* . . . . . . . . . . . . . . . (480) 496-2294

Holiday Happy Hour 2013 Maintenance Mania Thursday, November 14, 2013 8:00am – 5:00pm Phoenix Convention Center, South Ballroom Presenting Sponsor:

What is Maintenance Mania?

Competitions Sponsored by:

Maintenance Mania is an educational conference and exposition designed for on-site maintenance personnel. It is a great opportunity for AMA vendors to make new clients and provides exposure to hundreds of decision making maintenance professionals. The AMA sets yearly attendance records and is annually recognized by the NAA!

Presented by the AMA Associate Member Council

You’re Invited to the Industry Partner AMA Holiday Happy Hour Thursday, December 12, 2013 Palomar Phoenix at CityScape Two East Jefferson Street, Phoenix, Arizona

This event provides educational classes for attendees in the morning, followed by an afternoon of friendly competition

How You Can Get Involved: Surrounding the competitions is a “Trade Show” floor of exhibit tables. Tables are available on a first come, first served basis the day of Move-In. Vendors with backdrops must choose a table against a wall; view of the games must remain unobstructed. Exhibit Tabletop - $600.00

No Cost for Regular Members to Attend RSVP to Michelle Rill: mrill@azama.org

With your Tabletop: 

Additional sponsors:

6x6 space with 6 Foot Exhibit table and two chairs surrounding the perimeter of the Competitions  Up to FOUR (4) attendees at your table at any time  Logo recognition on Banner and Signage

When:  WEDNESDAY, 11/13, 3:00pm – 5:00pm - Exhibitor Move-In  THURSDAY, 11/14, 8:00am – 10:30am - Exhibitor Move-In  Competitions begin: 1:00 p.m.  Awards Ceremony & Raffle: 3:30 p.m.

 **Exhibit Floor will be open ALL DAY**

Where:

www.facebook.com/AZMultihousing Twitter - @AZMultihousing

Phoenix Convention Center South Building, South Ballroom 100 N 3rd Street Phoenix, AZ 85004 24

Apartment News • October 2013

Rumor has it that your laundry room is...

Replace your old washers and dryers with new, energy-efficient machines from WASH.

It’s Time for an Upgrade! Reduce energy, water and sewer costs up to 60 percent while you dramatically increase resident satisfaction with WASH operating your laundry room. With a modern WASH laundry room, you’ll get: n n n n

Top brand-name, energy-efficient machines Smartcard payment technology Web-enabled remote laundry monitoring Fixlaundry.com and a mobile app that allows residents to easily request service from their smart phones

Learn more

800.421.6897 ext. 1600 www.washlaundry.com Apartment News • October 2013