Apartment News - Arizona - January 2013 by Professional Publishing, Inc

January 2013 • Vol. 50 No. 1

THE OFFICIAL PUBLICATION OF THE ARIZONA MULTIHOUSING ASSOCIATION

Valley Vacancies at Lowest Level in Six Years By Pete TeKampe, Marcus & Millichap The Phoenix metro area in third quarter 2012 recorded its lowest apartment vacancy rate since third quarter 2006. Third quarter 2012 also saw the planning and zoning pipeline of new apartment development increase fivefold since third quarter 2010 and continued declines in concession offerings compared to one year ago. Third quarter 2012 marks the first time in six quarters in which asking rents were higher than those observed in the same period of the prior year. RENTS In third quarter 2012 Phoenix area average asking rents stood at $751, a $4 increase over third quarter 2011’s asking rents. As previously noted in Trends, reductions in vacancies and concessions would ultimately lead to modest asking rental rate increases.

Through November 30, 2012, year-todate eviction filings were up by four percent compared to the same period in 2011. As previously reported in Trends, eviction data have proven to be the most reliable indicator of apartment demand in the marketplace.

Light Rail transit all contributed to the area’s relatively high rents. The Chandler submarket had rents averaging $887 for the period, up $20 from one year ago. This submarket’s average rents are highly likely to exceed $900 by first quarter 2013.

Highest Submarket Rents in Third Quarter 2012

The Chandler submarket had rents averaging $887 for the period. This submarket’s average rents are highly likely to exceed $900 by first quarter 2013.

North Scottsdale/Fountain Hills ..... North Tempe ....................................... Chandler .............................................. South Scottsdale .................................. North Paradise Valley ........................

$962 $937 $887 $884 $862

North Scottsdale/Fountain Hills had the highest rents for third quarter 2012 at $962, a $10 increase over third quarter 2011’s rents for the area. This submarket also had the Phoenix metro area’s lowest vacancy rate in third quarter 2012 at 5.4 percent. One other submarket had an asking rent average above $900 for the period, North Tempe. New construction of apartments in the area, area desirability, expansion programs at Arizona State University and the Phoenix Metro

Lowest Submarket Rents in Third Quarter 2012 Central Black Canyon ........................ West Central Phoenix ......................... Metrocenter ......................................... West Phoenix ....................................... Glendale ...............................................

$570 $579 $608 $618 $624

Central Black Canyon rents in third quarter 2012 were $6 higher than those recorded in third quarter 2011. Area vacancies declined from 20.4 percent to 14.6 percent over the same timeframe. Moreover, for the first time in over two years, Central Black Canyon

did not have the Phoenix area’s highest vacancy rate in third quarter 2012. As previously noted in Trends, affordable rental housing within proximity of transportation corridors and employment centers has seen a demand surge. West Central Phoenix is the only other submarket with average asking rents under $600 for the period and this submarket and Central Black Canyon submarket were the only markets in the low rent category to record higher rents in third quarter 2012 than in third quarter 2011. “…Affordable rental housing within proximity of transportation corridors and employment centers has seen a demand surge.”

VACANCY Third quarter 2012 was the first time since third quarter 2006 in which Phoenix area vacancies were below nine percent. Vacancies in the period were 8.8 percent, down from 9.3 percent recorded one year ago. In third Continued on page 3

Governor’s Task Force Hire for the Best Fit, Not Recommends a Change To the Best Resume The Current Prime Contracting Tax System By Curtis L. Odom, Ed.D.

Recruiters are the ones out there on the front lines of the workforce, trying to bring talent into organizations; there are a lot of qualified people out there from a credential standpoint. Fit is where the true challenge lies. Will this person fit our organization? There are many meanings to that. Does the person look and feel to others like they belong here? The answers to those questions play a huge role in the talent acquisition success. Unfortunately, recruiting

By Courtney LeVinus and Jake Hinman, Capitol Consulting This past December, the Governor’s Transaction Privilege Tax (TPT) Task Force unanimously approved ten recommendations for simplifying Arizona’s complex taxing system. These recommendations were included in a Final Report issued to the Governor, the Senate President and the Speaker of the House. Included in the Final Report was the recommendation to transition the state away from the current prime contracting tax system and towards a system that taxes materials at the point of sale. Continued on page 5 Professional Publishing, Inc PO Box 30327 Portland, OR 97294-3327

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and staffing is seen by the organization as an easy thing, as a lower level skill. On the contrary, it is probably one of the hardest things under the umbrella of talent management to find the right match of talent to the organization and the hiring manager that needs that talent. Organizations sometimes shy away from being very definitive about the type of person they want, commonly because they don’t want to be viewed as being biased in some way. Personally, I think this is erring too far on the side of political correctness. As a culture and a society, we’ve carried it way too far. Continued on page 2

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Celebrating Our Industry and All Its Opportunities By Robert Hicks, Alliance Residential

P L AT I N U M

ships and more to develop your companies’ hiring programs. I encourage you to visit the NAA’s website to review and use these resources. Pete TeKampe’s market report includes insights on how our competitors are performing in each submarket. The more we understand the regional and submarket fundamentals, vacancy rates and upcoming development, the more aggressive we can be about our own pricing. Smart operators will use this data to gutcheck their leasing rates and concessions. I’m always appreciative of the 30,000 foot look at the market each quarter to help me and my team understand the bigger picture. As always, the first few months of the new year are a busy time in our businesses. I hope that you and your families enjoyed the short holidays and I wish each of you a happy, healthy and prosperous new year! q

• Represents ethical rental housing providers in legislative, legal and regulatory matters. • Provides services, products, educational programs and networking opportunities that enhance the general welfare and economic health of all our members. • Cultivates opportunities for quality rental housing throughout Arizona.

OFFICERS CHAIR OF THE BOARD: Robert Hicks, Alliance Residential CHAIR ELECT: Kimberly Fitch, Nicolosi & Fitch, Inc. VICE CHAIR: Christine Shipley, Dunlap & Magee Property Management TREASURER: Chris Evans, HSL Asset Management SECRETARY: Amy Smith, Bella Investments IMMEDIATE PAST CHAIR: Lesley Brice, MC Residential

DIRECTORS David Adame, Tiempo, Inc. Vicki Allison, Allison-Shelton Real Estate Services Jen Ambrosius, Apartment Guide Chapin Bell, P.B. Bell Companies Reid Butler, Butler Housing Company John Carlson, Mark-Taylor Residential Mike Clow, Greystar Real Estate Partners Keri Conyers, Alliance Residential Liz Culibrk, Fairfield Residential Amy Davidson, Cox Communications Kohl Eisenhour, Riverstone Residential Ken Gould, Madeline’s Meticulous Adam Greco, Burns Pest Elimination Matt Koglmeier, Koglmeier Law Group, PLC David Kotin, Kay-Kay-Realty Lesa LaRocca, Riverstone Residential Pam McCarthy, Simply Better Management Omar Mireles, HSL Asset Management Greg Morehead, Fairfield Residential Melanie Morrison, MEB Management Services Kim Pacheco, Scotia Group Management Dale Phillips, Mark-Taylor Residential Jim Pierson, Legacy Capital Advisor Erica Reinke, Camden Property Trust John Rials, Greystar Real Estate Partners Mike Rochon, Distinctive Carpets, Inc. Mark Schilling, MEB Management Pam Shelton, Allison-Shelton Real Estate Services Pamela Sullens, Silver Mountain Real Estate Group Ike Tippetts, Rainforest Plumbing & Air Rondetta Troutman, Picerne Real Estate Group Debbie Willis, P.B. Bell Companies Lynn Zoroya, Redi Carpet

“Thank you Platinum Members” Adanac Enterprises Corp. Apartment Guide Apartments.com/Republic Media Burns Pest Elimination Cox Communication Kowalski Construction, Inc. Law Oﬃ ces of Scott M. Clark, P.C. Pinnacle Restoration Rainforest Plumbing & Air Redi-Carpet-Arizona Valley Protective Services, Inc.

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to the 2011 AMA Patron Members!

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With the economy starting to recover, we are seeing the employment market change as well. Job seekers who are eager for work seem to be searching for a more permanent opportunity where there’s a clear career path or opportunities for growth. In my opinion, our multihousing industry is well poised to welcome these new employees into our industry. Could there be a more important challenge and opportunity for our industry that the development of a talent pipeline? We work an industry of people – our leasing teams, our residents and our maintenance teams. Our success relies on our talented people and the training that we offer them. The better they are, the most successful we will become! And the cost of this talent is one of the largest budget items for our com-

panies. Turnover impacts our companies in a number of ways. To recruit, screen, hire and train new employees takes time and money. It’s in our best interest to more intentional about our hiring and invest in talented team members so we can retain them for the future. Looking forward to February, national Apartment Careers Month, I am reminded of how important this work is to our companies. I’m appreciative of the coordinated efforts that the Arizona Multihousing Association has undertaken in the past two years to support us in these recruitment efforts. Our Jump Start program reports a steady pipeline of engaged applicants who commit to learning more about the variety of career opportunities available in our industry. The NAA, our national association, has developed a number of initiatives that teach companies how to create mentoring programs, college partner-

The Arizona Multihousing Association:

Tom Simplot, President & CEO tsimplot@azama.org

Rachael Ekstrom, Membership Assistant rekstrom@azama.org

James Tunnell, Membership, Sales & Retention Manager jtunnell@azama.org Direct Line: 602-296-6212

Brooks Hansen, Community Outreach Assistant bhansen@azama.org

Lucina Chavez, Community Relations Manager lchavez@azama.org Direct Line: 602-296-6213 Erika Kowalski, Accounting Manager ekowalski@azama.org Direct Line: 602-296-6210 Robert Schmitz, Education Manager rschmitz@azama.org Direct Line: 602-296-6204 Michelle Rill, Events Manager mrill@azama.org Direct Line: 602-296-6205 Desi Brinkman Events and Education Assistant dbrinkman@azama.org

For information on the AMA Patron Member levels contact us at 602-296-6200. Apartment News • January 2013

Cassidy Campana, Communications Manager ccampana@azama.org Direct Line: 602-770-6014 Todd Bradford, Manager of Membership Benefit Services tbradford@azama.org Direct Line: 602-377-2553 Cathy A. Wagner, AMA Tucson – Director of Administration cwagner@azama.org Direct Line: 520-323-0643 FREE ext 401 Joanna Grassinger, AMA Tucson – Marketing & Member Relations jgrassinger@azama.org Direct Line: 520-323-0643

Apartment News (ISSN 0746-0686) is published monthly by Professional Publishing, Inc. for the Arizona Multihousing Consulting Corporation. Advertising rates available upon request. We are not responsible for nor guarantee any information, statements, products or services of any advertisers in the publication. The articles herein do not necessarily represent the views of the corporation or the majority of its members, unless so stated. Reproduction in part or whole is forbidden without written permission. Complete control, management and ownership along with the copyright and trade name belong to the Arizona Multihousing Consulting Corporation, 818 North 1st Street, Suite L160, Phoenix, AZ 85004. Periodical postage paid at Snohomish, Washington.

Copyright © 2012 Arizona Multihousing Consulting Corporation. All rights reserved. POSTMASTER: Please send address changes to: Apartment News, PO Box 698, Portland, OR 97207-0698. Phone: 602-296-6200 or toll-free 800-326-6403. FAX: 602-296-6178. Tucson Office: Phone: 520-323-0643. FAX: 520-323-3399

Arizona Multihousing Association Hire ...continued from front page One of the biggest things that frustrates hiring managers is that recruiters take too long to get the talent the company needs. In reality, the business doesn’t understand what the recruiter is doing. When the hiring manager says, “I need a business development manager. I want them to have 10-12 years worth of experience. I want them to have worked for a Fortune 100 Company, and have a book of existing clients. I want this person to be in the local area, because I’m not paying for relocation.” All of these unique factors not only Talent management is about sourcing candidates for knowledge, skills, and abilities to accomplish the organization of today’s goals. It stresses the importance of hiring based on the right fit for the individual and the organization. shrink the candidate pool and restrict the options of what the recruiter has to work with, but also increases time to hire. I am sticking up for recruiters here and acknowledging that this is what they are faced with daily. Once the hiring manager says, “Do you have everything you need? You’re going to get me this person. Great. Thanks. Bye,” the clock starts for the business leader right then and there. In reality, the recruiter takes this information and has to create the job requirement if it doesn’t exist. That

might take two or three days to write it, review it, post it, and start to field resume submissions from applicants. It might be three weeks or a month before the recruiter even starts to get candidates in for interviews from when the posting went up based on conversations with the hiring leader. The hiring leader is ticked off. “It’s been two months. Where is this per-

middle of the daytime trying to find someone’s shadow. They’ve been given this exacting description of what skills they need to find but they have not had time to get a head start on trying to find that person. And they get very little respect or thanks when they do find the needles in the haystack. I think we’re coming to a point

son I need?” Without constant contact from the recruiter back to the hiring leader, the hiring manager doesn’t know the particulars of the situation, or what goes on behind the curtain. They think, “Next time I’ll hire an outside agency so I can get this done in less time!” Unfortunately, that’s what happens to internal recruiters. They are out there with a flashlight in the

where things are going to stabilize, because nothing lasts forever—even the downturns, even the bad times. We’re going to reach a point of stability. And when that does happen, you will find a lot of organizations that are going to start to think differently. They’re not going to ever want to return to talent firefighting, and they’re will now be thinking, “We never want to go through that again. We want to

at least be able to mitigate our exposure to the whims and vagaries of the markets and economics.” The only way to do that is to literally have as lean and as flexible an organization as possible. That means do more with less. To do more with less, you have to have top talent and processes to enable that talent to do their jobs while pioneering a new paradigm. You can’t do more with less if the people that you’ve got do not have the capability to pull it off. The best way to find those people is to grow them. You can’t just hire them; because if you always go outside to hire them that means that you had to go out and poach them, which costs money and is not a long-term solution to a recurring problem. Corporations and organizations over a twenty-year period have had to resign themselves, to hire and replace, hire and replace. If you don’t have the type of talent management savvy that gives Gen Xers comfort enough about their career with your organization, they will go elsewhere, and you will consistently need to hire and replace. A properly structured talent management strategy such as a “talent farming” strategy can dramatically cut the cost of that impact and can guarantee you, perhaps, a seven-figure savings over the long Continued on page 19

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ArizonA Multihousing AssociAtion Valley ...continued from front page quarter 2009, Phoenix area vacancies were 15 percent. Restricted inventory, modest job growth, declines in foreclosures, tightening single family rental market conditions and relocations of home consumers to Phoenix have all contributed to the vacancy declines. Highest Vacancy Rates in Third Quarter 2012 Southeast Central Phoenix ... Central Black Canyon ........... North Central Phoenix ......... Uptown Central Phoenix ..... Glendale ..................................

15.7 percent 14.6 percent 13.1 percent 11.7 percent 11.6 percent

Central Black Canyon usually holds the top spot for highest vacancy rate for a submarket. In third quarter 2012, Southeast Central Phoenix recorded the Phoenix area’s highest vacancy rate. And, for second time since second quarter 2008, Central Black Canyon recorded vacancies under fifteen percent. As previously noted, the area lost a significant amount of rental housing demand due to the economic downturn of the past few years and controversial immigration legislation. Central Black Canyon is slowly gaining improvements in apartment occupancy due to its affordability and proximity to jobs and transportation options. Lowest Vacancy Rates in Third Quarter 2012 North Scottsdale/ Fountain Hills .................. South Scottsdale & Southeast Valley (tie) ...... Ahwatukee ............................... East Mesa/Apache Junction & Central Valley (tie) ...... North Paradise Valley .............

5.4 percent 5.6 percent 6.1 percent 6.3 percent 6.8 percent

North Scottsdale/Fountain Hills in third quarter 2012 recorded the lowest vacancy rate and the highest rent in the Phoenix metro area. North Scottsdale and South Scottsdale account for 37 percent of the new development pipeline in various planning stages. Central Valley is a submarket which typically has the lowest concession ratio in the Phoenix area also is among the lowest vacancy rate submarkets due to its communities being served by the Phoenix Light Rail Transit System. As environmental consciousness increases and home consumers’ desire to simplify their lives, apartment buildings in any submarkets served by the LRT system are likely to experience low vacancies and low concessions and rental rate increases. As environmental consciousness increases and home consumers’ desire to simplify their lives, apartment buildings in any submarkets served by the LRT system are likely to experience low vacancies and low concessions and rental rate increases. Largest Percentage Rent Increases from Third Quarter 2011 to Third Quarter 2012

South Scottsdale ...................... South Phoenix .......................... East Mesa/Apache Junction .. North Tempe ............................ East Central Phoenix ............... Apartment News • January 2013

7.3 percent 5.9 percent 4.6 percent 4.3 percent 2.5 percent

South Scottsdale’s average rents increased 7.3 percent from third quarter 2011 to third quarter 2012. Rental increases were fueled by South Scottsdale’s vacancy falling over the last year from 9.3 percent to 5.6 percent. Modest asking rental rate increases for the period occurred ranging from 5.9 percent in South Phoenix to 2.5 percent in East Central Phoenix. Largest Percentage Rent Decreases from Third Quarter 2011 to Third Quarter 2012

Northwest/ Southwest County ........ Moon Valley/North Mountain ......................... West County ........................... Ahwatukee .............................. Metrocenter .............................

-4.9 percent -4.5 percent -3.8 percent -3.1 percent -2.3 percent

Northwest/Southwest County landlords lowered rents 4.9 percent since last year, mainly in response to the area’s 100 percent concession ratio and to keep area vacancies from increasing. Moon Valley/North Mountain landlords lowered rents over the past year to combat area vacancies and to remain competitive with single family homes in the area which are competing against apartments for rental home consumers. CONCESSIONS Third quarter 2012 saw a slight increase in concessions over second quarter 2012 concession levels and a lower concession ratio compared to third quarter 2011. The concession ratio in third quarter 2012 was 71 percent, down from 74 percent in third quarter 2011. Highest Percentage of Communities Offering Concessions in Third Quarter 2012 Northwest/ Southwest County ............ 100 percent Northwest Black Canyon ........ 91 percent Glendale ..................................... 90 percent West Phoenix ............................. 89 percent Metrocenter ............................... 86 percent

Every property in the Northwest/ Southwest County submarket offered concessions during third quarter 2012. Landlords lowered rents over the past year and area vacancies in third quarter 2012 were kept low at 7.2 percent. All of the other high concession submarkets are on the west side of Phoenix. Lowest Percentage of Communities Offering Concessions in Third Quarter 2012 Central Valley ............................ 30 percent Ahwatukee ................................ 38 percent North Paradise Valley .............. 42 percent North Scottsdale/FH ............ 52.7 percent South Tempe .......................... 53.3 percent

Central Valley in third quarter 2012 remained as the submarket with the lowest concession ratio for the period. Central Valley’s access to LRT and jobs are the reasons why area concessions are so low. Ahwatukee, a supply-constrained market, was the only other submarket in the Phoenix area with a concession ratio below 40 percent.

As of third quarter 2012, there were thirteen projects totaling 2,742 units scheduled for- or under construction. In addition, the planning pipeline comprises 71 projects totaling 20,275 units.

was observed in the area in third quarter 2011. Vacancies increased from 9.3 percent in third quarter 2011 to 10.1 percent in third quarter 2012. In 2012, through third quarter the city added 758 new apartment units. q

NEW CONSTRUCTION In third quarter 2012 there were two projects totaling 439 units added to the Phoenix area’s multifamily housing stock. As of third quarter 2012, there were thirteen projects totaling 2,742 units scheduled for- or under construction. In addition, the planning pipeline comprises 71 projects totaling 20,275 units. In third quarter 2010, the apartment planning and zoning pipeline comprised nineteen projects totaling 3,753 units.

Pete TeKampe is a commercial real estate agent who specializes in creating value for private real estate investors. He holds the title of Vice President Investments at Marcus & Millichap, a national commercial real estate brokerage firm. He can be reached at ptekampe@marcusmillichap.com or at 602-687-6767. *Source: RealData Inc/ Phoenix; Peter E. TeKampe, P.C.

TUCSON In third quarter 2012, area rents were $629 compared to $626 which

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Arizona Multihousing Association

AMA Selects Sterling Grant as Insurance Partner By Todd Bradford, AMA

he Arizona Multihousing Association is pleased to announce their new Insurance Endorsement Agreement with Sterling Grant and Associates (Sterling Grant). Earlier this year, the AMA Board of Directors appointed a committee to review the association’s insurance

Want to contribute an article to Apartment News? Contact the AMA at 602-296-6200 or 800-326-6403

program and to evaluate the respondents to a Request for Proposal (RFP) sent to members for the opportunity to become the AMA’s endorsed insurance program for the upcoming years. There were many companies who responded to the RFP, and after careful review, Sterling Grant and Associates was selected to become the Association’s new partner by demonstrating the best combination of a strong insurance and risk management programs for AMA members, while maximizing the return to the Association. Sterling Grant has an insurance program designed specifically for AMA’s membership. Designed to meet the needs of all AMA members by providing maximum premium discounts, Sterling Grant’s program can insure single family homes as well as up to $2 billion in any one multifamily portfolio. Liability limits available up to $100 million, coverages that meet or exceed all lender requirements, and guaranteed acceptance to AMA members are but a few of the benefits of this program. Coverages provided meet or exceed all lender requirements, and all of their insurance carriers meet or exceed all lender financial size requirements. They also have many resources to help with AMA’s members’ risk

management needs including free custom manuals, free employee training, and are willing to assist with the Five STAR program, as members request, at no additional charge to AMA members. So far, the AMA has received many positive responses from membership regarding the choice of Sterling Grant as the endorsed carrier. “The Sterling Grant insurance program fit our needs and budget. We look forward to expanding our coverage with them in the future,” said Robert Hicks, Vice President at Alliance Residential Company, and current AMA Chairman of the Board. Sterling Grant is not limited to providing Property and Casualty insurance, but also offers renters insurance, Life Health and Disability, and Excess and Surplus Lines as well. They are well positioned in the market to meet all of our members’ insurance needs. The AMA is also excited to have Laura Milne as the exclusive AMA Member Representative from Sterling Grant. She is the Managing Member of Sterling Grant, as well as the Vice President of Operations. Her experience runs deep, with over 15 years as an insurance professional – she is licensed as a broker as well as an agent. The RFP committee felt strongly that

the endorsed company needed to have a face in the association – someone the members could call not only for bids and coverage, but when they might need extra assistance. Laura Milne is that person, and has proven herself, pleasant and professional to work with. We are confident that she will serve our members well. She will handle all AMA members for Sterling Grant, and members will work with her on providing bids on insurance, and supporting AMA committees and programs as well. John Rials, Managing Director from Greystar, and Past AMA Chairman, has been more than satisfied with Sterling Grant as a broker. “Sterling Grant has been very responsive to our needs, many times under a very short deadline. Although Sterling Grant is only one of our insurance brokers, we consider them to be our partners in improving safety while reducing costs.” The Insurance Endorsement Program benefits AMA members by not only providing for the insurance needs of members, but directly supports the Association and helps to provide the necessary funding for programs throughout the year. q

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Apartment News • January 2013

ArizonA Multihousing AssociAtion AZ Sales Tax ...continued from front page Arizona is one of only a few states that do not tax materials for construction as retail at the point of sale. Instead, Arizona administers a taxing system based on prime contracting activities which is not only burdensome for the business community to comply with, but difficult for the state to administer. The Task Force believes that taxing materials will result in some level of tax relief for contractors who have been compliant and will also result in less opportunity for tax avoidance. Most importantly it reduces the regulatory burden and allows businesses to focus on their trade rather than navigating the complicated tax system. The Transaction Privilege Tax Task Force was established through an Executive Order issued by Governor Jan Brewer in May of 2012. The Task Force included tax experts, business owners and municipal representatives. The creation of the TPT Task Force was due to the general consensus in the business community that Arizona maintains one of the most complex sales tax systems in the nation that is not only difficult for business owners to comply with, but for the state to administer. There is no common sales tax standard for the state and all of the local jurisdictions, which often times forces business owners to

Apartment News • January 2013

hire dedicated employees or consultants in order to effectively navigate through Arizona’s sales tax codes. Prime contracting was not the only area that the Task Force looked to address. The Task Force also made the following recommendations in the Final Report: • State and local governmental entities, in cooperation with taxpayers, should aggressively work to standardize the tax base, definitions, and interpretations of taxable transactions to the maximum extent possible. • Any future proposed changes to the tax base by either the state or a municipality should be scrutinized and should not be enacted without a clear understanding of the potential impact of such a change on state and local standardization and budgets. • State law should provide for statewide TPT administration. • State, cities and towns should standardize TPT licensing. • When fully implemented, the online portal required by HB 2466 should be expanded to have all licenses be issued and all TPT tax returns filed through the portal. • State law should allow only a single audit, in accordance with existing statutory schedules, including a multi-jurisdictional audit if applicable.

• State and local governments and taxpayers should continue to monitor and provide feedback to Arizona’s congressional delegation regarding federal legislation allowing state taxation of online retail and remote sales. • The Arizona State Legislature should act to ensure Arizona is well-positioned to benefit from the taxation of online retail and remote sales by passing legislation clarifying that taxable transactions are sourced at the destination for both state and local taxes.

• Economic analysis of the impact of taxation on online retail and remote sales should be continued. As of December there has yet to be any specific legislative proposal in draft form. However we anticipate that some of these recommendations, if not all, are considered by the legislature this session. The Final Report can be viewed on the Governor’s web site, www.azgovernor.gov/TPT. q Courtney LeVinus is a principal with Capitol Consulting and Jake Hinman leads legislative affairs for the firm. They can be reached at 602.712.1121.

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Arizona Multihousing Association

February is Apartment Career Month! One of the best retention strategies for companies is EDUCATION. The AMA is proud to offer a variety of classes for members and their employees to earn their national industry designations or build their skills. National Industry Designations Industry training and continuing education are the vital links between

an employee and the industry. There are several nationally recognized industry designations offered by NAA Education Institute (NAAEI) and your local apartment association, in addition to a multitude of issue-specific classes that can only help you to progress professionally and pursue any position in the industry that you desire. Education offerings undergo intensive annual reviews and are revised

as standards change and expand. Click on the links below to view more information about each of NAAEI’s nationally-recognized designations. • Certified Apartment Manager (CAM) • National Apartment Leasing Professional (NALP) • Certificate for Apartment Maintenance Technicians (CAMT)

The professional and personal benefits of perfecting and boosting your job skills through NAAEI’s designation programs and other continuing education opportunities are an invaluable way for you to shine as a top performer. q

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Apartment News • January 2013

ArizonA Multihousing AssociAtion

Apartment and Condominium Market Remains Steady in Third Quarter The Multifamily Production Index (MPI), released by the National Association of Home Builders (NAHB) today, remained steady with an index level of 52. It is the third straight quarter with a reading over 50. The MPI, which measures builder and developer sentiment about current conditions in the apartment and condominium market on a scale of 0 to 100, was essentially unchanged in the third quarter, only dropping two points from 54 in the second quarter. The MPI provides a composite measure of three key elements of the multifamily housing market: construction of low-rent units, marketrate rental units and “for-sale” units, or condominiums. The index and all of its components are scaled so that any number over 50 indicates that more respondents report conditions are improving than report conditions are getting worse. In the third quarter of 2012, the MPI component tracking builder and developer perceptions of market-rate rental properties recorded a level of 69 and has been over 60 for five consecutive quarters—the longest sustained period of strength since the inception of the index in

Apartment News • January 2013

2003. For-sale units had its highest reading since the fourth quarter of 2005, coming in at 44, while low-rent units dropped 15 points to 46. “The market-rate apartment and condo markets continue to improve as household formations generate demand,” said W. Dean Henry, CEO of Legacy Partners Residential in Foster City, Calif., and chairman of NAHB’s Multifamily Leadership Board. “As young households find sustainable employment, most are renting in new apartment communities.” The Multifamily Vacancy Index (MVI), which measures the multifamily housing industry’s perception of vacancies, dropped three points 33. With the MVI, lower numbers indicate fewer vacancies. After peaking at 70 in the second quarter of 2009, the MVI declined consistently through 2010 and has been at a fairly low level throughout 2011 and 2012. “The multifamily market has recovered substantially since the end of 2010, and now stands at about 70 percent of the way back to a sustainable level. Our baseline forecast calls for further steady growth in the rate of multifamily production,” said NAHB

Chief Economist David Crowe. “However, there are reasons for concern, especially at the affordable end of the rental apartment market, where builder confidence dropped dramatically in the third quarter. That was likely due to a specific provision of the Low-Income Housing Tax Credit set to expire at the end of the year. The prospect of dealing with this is making lower-rent projects difficult to underwrite. Ongoing deficit-reduction negotiations in Congress need to address this issue, or a serious shortage of affordable rental housing may develop.”

Historically, the MPI and MVI have performed well as leading indicators of U.S. Census figures for multifamily starts and vacancy rates, providing information on likely movement in the Census figures one to three quarters in advance. For data tables on the MPI and MVI, visit www.nahb.org/mms.. q

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Apartment Industry Issues Housing Finance Reform Key Principles: Calls for Ongoing Federal Role to Ensure Capital in All Markets at All Times As lawmakers consider housing finance reform, the meaningful differences between the single-family and multifamily sectors require unique solutions for each. The National Multi Housing Council (NMHC) and National Apartment Association (NAA) Joint Legislative Program has issued a white paper outlining the key principles a reformed housing finance system needs to embrace to preserve liquidity and stability for the wellperforming multifamily sector. One in three Americans rent, and apartments are helping meet the housing needs of 17 million households across all income levels in every corner of the country. But the private apartment sector’s ability to meet the growing demand for rental housing depends on consistently reliable and competitively priced capital. “The industry supports a return to a system dominated by private capital; however, even in healthy economic times, private capital has not been able to meet the broad

liquidity needs of the apartment industry,” said NMHC President Doug Bibby. “A private-only housing finance system results in an overabundance of capital for high-end properties in top-tier markets, but leaves secondary and smaller markets underserved,” said Bibby. “Private capital is returning to the market, but as has been the case historically, it is concentrating in a handful of cities and on trophy assets.” “Ensuring capital is available in all markets and at all times so the apartment industry can continue to provide housing from coast to coast and should be the goal of housing finance reform,” said NAA President, Doug Culkin, CAE. The NMHC/NAA white paper points out that the very successful multifamily programs of Fannie Mae and Freddie Mac were not part of the meltdown and have actually generated $7 billion in net profits to the government since conservatorship.

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“A solution that doesn’t recognize the unique needs of the multifamily sector would have disastrous consequences for the nation’s supply of workforce housing,” said Culkin. A reformed housing finance system should retain the successful components of the existing multifamily programs in whatever succeeds them. The key principles for multifamily housing reform as outline by the NMHC/NAA white paper are: 1. Provide Access to Federal Credit Support 2. Provide Broad Liquidity Support at All Times, Not Just “Stop-Gap” or Emergency 3. Mission Should Focus on Liquidity, Not Mandates 4. Restrict Federal Credit Support to the Security Level 5. Support Private Capital and Protect Taxpayers Through Effective Guarantee Structure and Pricing 6. Encourage Competition 7. Empower a Strong Regulator 8. Impose Effective Capital Requirements 9. Retain Limited Portfolio Lending (without a Federal Guarantee) While Expanding Securitization 10. Reduce Existing Portfolios in a Responsible Manner 11. Create Certainty and Retain Existing Resources/Capacity During the Transition

The key principles outlined by NMHC/NAA reflect meaningful differences between the current/ historical GSE structure and a future one. The four main differences are: 1. Government Guarantee at the Security Level Only 2. Separately Accounting for Multifamily Activities 3. Market Pricing to Avoid Crowding Out Private Capital 4. Limited and Capped Retained Mortgage Portfolios NMHC/NAA’s white paper is available at www.nmhc.org/goto/ FinanceReformPrinciples. For more than 20 years, the National Apartment Association (NAA) and the National Multi Housing Council (NMHC) have partnered on behalf of America’s apartment industry. Drawing on the knowledge and policy expertise of staff in Washington, D.C., as well as the advocacy power of 170 NAA state and local affiliated associations, NAA and NMHC provide a single voice for developers, owners and operators of multifamily rental housing. One-third of Americans rent their housing, and more than 14 percent of all U.S. households live in an apartment home. For more information, contact: NMHC at 202/974-2300 or info@ nmhc.org or www.nmhc.org. NAA at 703/248-9440 or carole@ naahq.org or www.naahq.org/governmentaffairs. q

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ArizonA Multihousing AssociAtion

The Tax Man Cometh for Your Real Estate Income By Jeneé Hilliard As part of the financing of Obama Care, Congress created Internal Revenue Code Section 1411, which created a new 3.8 percent Medicare tax. The new Medicare tax will take effect on January 1, 2013, and will apply to net investment income of individuals with a modified adjusted gross income of at least $200,000 ($250,000 for couples filing jointly). The tax will apply to the lesser of (1) the taxpayer’s total “net investment income” for the year, or (2) the amount by which the individual’s total income exceeds $200,000 (or $250,000 for married couples filing jointly). This new tax will hit real estate investors hard. Investment Income Includes Rental Income Under the new code provision, “net investment income” is defined to include “gross” rents. Even though “gross” rents are subject to the new Medicare tax, the “gross” rents can be reduced by deductions properly allocable to the rents. We expect that this will allow an individual to deduct depreciation, interest expense, property taxes, insurance payments, and other rental property expenses before determining the amount of “gross” rents subject to the new Medicare tax (although it does cause concern that Congress used the term “gross rents,” if it is actually intended to mean “net” rents). Exception for Real Estate Professionals One way to avoid the tax is for a taxpayer to qualify as a real estate professional and for the taxpayer to materially participate in the real estate activities that generate the rental income. To be a real estate professional, a taxpayer must (1) spend more than half her time in real estate businesses and (2) perform more than 750 hours of service per tax year in a real estate business. Real estate businesses include businesses that participate in rental, leasing, real property development, construction, acquisition, conversion, operation, management, or brokerage activities. But any services performed by a taxpayer in a real estate business

as an employee will not be counted toward meeting the “real estate professional” participation requirements unless the taxpayer is also at least a 5-percent owner of its employer. A taxpayer will be treated as materially participating in the real estate activities that generate the rental income if the taxpayer: (1) provides at least 501 hours of service to the business during the tax year, (2) provides substantially all the services for the business (after evaluating participation from nonowners), or (3) provides at least 101 hours of service to the business during the tax year if no other person provides more service to the business (after evaluating participation from nonowners). For example, a real estate professional who also individually owns 35 rental properties but hires a property manager and performs very few services related to the rental, operation, or management of the properties will not have materially participated in the activities that generated the rental income and may therefore be subject to the new Medicare tax. The real estate professional exception is narrow, but many real property developers, property managers, and brokers who own their own companies and also materially participate in the management and operation of their own rental properties will not be subject to the new Medicare tax. This also means that the rental income for any taxpayer who is not properly classified as a real estate professional will be “net investment income” and may be subject to the new Medicare tax.

owns real estate or not) and may be subject to the new Medicare tax. Similarly, the partnership rental income allocated to a partner who does not materially participate in the rental business of the partnership will be “net investment income” and may be subject to the new Medicare tax. Investment Income Includes Gain on Sale of Real Estate In addition to applying to “gross” rents after deductions, the new Medicare tax also applies to the net gain on the disposition of any real property not held in a real estate business. This means that gain on the sale of a principal residence may be subject to the new Medicare tax to the extent the gain is not sheltered by the principal residence exclusion. This also means that the gain on the sale of appreciated rental property may also be subject to the new Medicare tax unless the gain on the sale is not recognized, for example, as a result of a taxpayer’s completing a Section 1031 exchange.

Tax-Saving Ideas The new Medicare tax casts a wide net to tax rental real estate income and capital gains on sale. Individuals who anticipate being subject to the new 3.8 percent Medicare tax may want to engage in advance tax planning before the tax becomes effective, for example, by selling appreciated real estate in 2012 to avoid the new Medicare tax or investing in tax-free income-producing assets instead of rental properties. The new Medicare tax may provide an additional incentive for taxpayers to complete a Section 1031 exchange after January 1, 2013. q For further information about Medicare tax and real estate income, contact Jeneé Hilliard at (503) 205-2505 or at jenee. hilliard@millernash.com.

Please Visit Us At www.azama.org

Application to Entities Although the new tax applies to individuals, but not to partnerships, limited liability companies, or corporations, taxpayers that own real estate investments indirectly through an entity will not avoid the new Medicare tax. With respect to corporations (including S corporations), the dividends received by a shareholder will automatically be “net investment income” unless the shareholder materially participates in the business (regardless of whether the corporation

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Arizona Multihousing Association

Will You Be Prepared for the Next Hurricane Sandy? Asset Protection Specialist Offers Disaster Safeguarding Tips As the beleaguered residents of New York City and New Jersey continue to put their lives back together, asset protection lawyer Hillel L. Presser reminds Americans – it could happen to you! “We’ve seen some bizarre, destructive weather in recent years – nearly 1700 tornadoes in 2011, extreme drought this year and Hurricane Sandy followed up with a Nor’easter, just to name a few,” says Presser, author of “Financial SelfDefense (Revised Edition),” www. assetprotectionattorneys.com. “And we can expect more of the same. AccuWeather is forecasting major snowstorms from North Carolina to New York City in January and February; severe storms across the South, with the possibility of tornadoes and flash flooding; and a growing drought in the Northwest that carries the potential for more wildfires.” People should take steps now, before a crisis, to make sure they’re protected, he says. “If your tree falls on your neighbor’s house in a storm, will you be prepared for a lawsuit?” he asks. “Is your important paperwork in a safe

place where you’ll be able to access it if your home floods, like so many people in New York and New Jersey?” He offers these tips for safeguarding your assets now: • Protect your assets from lawsuits. One way to do this is by protectively titling non-exempt assets. Exempt assets vary by state and may include such things as your primary residence and personal furniture; make sure to check your specific state exemptions – those items generally should not need any extra protection. However, non-exempt assets, such as bank accounts, recreational vehicles and the like, should be titled in the names of corporations, limited partnerships, domestic trusts and other entities. • Have adequate insurance. In fact, over-insure your assets! Those include -- but are not limited to -- your car, home, and other valuables. You never know what you could lose in a natural disaster. • Diversify your assets geographically. This is extremely important in the case of natural disasters. Use international asset protection to

help disperse your valuables into some non-U.S.-based jurisdictions. • Safeguard your paperwork. Collect and copy all paperwork and have it accessible in the event you must evacuate. Give the second copy to a trusted financial advisor, attorney or trustee for safekeeping. Take a video of every room and keep an itemized asset list with your paperwork. That way, you’ll have the documentation to present to your insurance company when filing a claim. Photos and videos, as well as receipts and documents showing the value of those assets will help. • Safeguard your business. Create a plan of action to implement in the event of a natural disaster, and practice implementing it. Hurricane Sandy illustrated the problems business owners faced in trying to resume operations during widespread power outages and equipment destroyed by floodwaters. Do you have a generator? Can you utilize cloud computing? Keep a record of all payrolls and business documents remotely so that if you don’t have access to your business dwelling, you can

still access copies of all important business documentation. • Make sure your estate plan is up to date. Everyone should have an updated Estate Plan, including minor children. Choose one trustworthy person to be the executor of your estate. This person should have a hard copy of your financial account information and list of your assets, including intellectual property and passwords that you can access in the event of a natural disaster. q Hillel L. Presser’s firm, The Presser Law Firm, P.A., represents individuals and businesses in establishing comprehensive asset protection plans. He is a graduate of Syracuse University’s School of Management and Nova Southeastern University’s law school, and serves on Nova’s President’s Advisory Council. He also serves on the boards of several non-profit organizations for his professional athlete clients. He is a former adjunct faculty member for law at Lynn University. Complimentary copies of “Financial Self-Defense” are available through www.assetprotectionattorneys. com.

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Apartment News • January 2013

ArizonA Multihousing AssociAtion

APTS Awards, Promotions, Talent, Success

“Lesa’s mastery of property management fundamentals embodies true leadership,” said Steve Davis, division president, West. “Mark’s proven real estate acumen will leverage new opportunities,” said Stephanie Brock, division president, Riverstone Residential “LaRocca has earned a reputation as one of the top performing leaders in the region and creates a positive impact in the culture of the organizations where she leads. Her personal skills, blended with professional acumen, have made her one of the most respected business leaders in Arizona’s multifamily market.” Tom Simplot, AMA President and CEO

Riverstone Residential Group, one of the largest privately-owned, thirdparty multifamily property management companies in the United States, recently announced that Lesa LaRocca will join their organization as the senior vice president for the company’s Desert region, which includes markets in Arizona, southern Nevada, New Mexico, and Western Texas. LaRocca, a multifamily professional since 1987, holds extensive expertise on both the owner- and fee-managed aspects of the business. Her experience covers a diverse portfolio of assets, including lease-up communities and repositioned assets. Most recently, she held the position of regional vice president for Weidner Investments. Additionally, LaRocca previously served as one of the managing partners for Trillium Residential. LaRocca has served on the board of directors for the Arizona Multifamily Association since 2005, and served as the chairwoman of the board for the organization in 2011. LaRocca holds a bachelor of arts degree in business communications from Arizona State University. Riverstone Residential manages a portfolio of multifamily assets valued

at more than $17 billion for leading institutions, pension funds, developers and other major owners. Riverstone’s portfolio includes more than 700 communities and 170,000 apart-

ment homes under management. The company is headquartered in Dallas, TX. q

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Arizona Multihousing Association

Holiday Happy Hour at the Ritz By Jim Kowalski, Associate Member Chair

record-breaking 70 Associate Member Companies hosted this year’s AMA Holiday get together; please be sure to thank them for their support! (Look for a listing of host companies in this edition of the Apartment News.) We relocated

our event back to the Ritz after celebrating last year at the Montelucia. With about the same number of guests attending this year as last, the smaller room provided more of a bustling, intimate feel. Thank you to all the regular members for coming out and joining us for the holiday celebration. Special thanks to all the Board Members (and there were many) who were able to attend. I hear often from

the Associate Members how much they appreciate your attendance and participation. Also, I’d be remiss if I didn’t thank the hard-working staff at the AMA, in particular, Michelle Rill & Brooks Hansen. Many people went home with some fabulous items from a very large silent auction benefitting AMAPAC. Bidding is both a way to purchase a nice gift and also to help the AMA

and our industry as a whole. There seemed to be something for everyone, and I want thank all those who donated items which contributed to the great success. The biggest bargain of the night had to be the opportunity to take home a car for a $5 donation to Big Hearts for Little Hands, benefitting UMOM New Day Centers. The car, a Continued on page 13

Apartment News • January 2013

Arizona Multihousing Association Holiday ...continued from page 12 2008 Toyota Yaris was generously donated by Kwik Tow. This car has had terrific exposure, having been to many community events and properties as an added incentive to enhance tickets sales. So, in addition to their generous donation, I want to recognize Kwik Tow for all their efforts in shuttling the car around town for us. With the high price of gas these days, an economical car like this was quite a popular prize, which undoubtedly increased ticket sales. The excitement rose to a fever pitch as everyone anticipated who the lucky winner would be. When I pulled the ticket and read the name, I was pleasantly surprised that we had this year’s winner in the room at the time.

Apartment News • January 2013

Kelly Harrison of All City Towing approached the stage, and I saw the surprise in his eyes at having been picked. Ah, but the night was still young, and the biggest surprise was yet to come! As I was congratulating him, Kelly leaned into me and whispered, “On behalf of All City Towing, we would like to donate the car back.” Well, how about them apples? All City Towing had donated the cars to us for the last two years, and then donated this year’s car from Kwik Tow right back to us! Obviously, Kelly Harrison is a man of great composure…..I am not sure I could have handled my unexpected good fortune as generously as he did! For those who believe in Karma, expect good things for both Kwik Tow & All City Towing in the new year!

This year the AMA moved the Holiday Party to early in the party season and I think we saw a larger turnout because we avoided the holiday rush! Thanks to all the hard work and dedication of the hosts, donors, attendees, Board Members, Holiday Party Committee, and AMA Staff. q

I hope to see you there next year! Jim Kowalski Kowalski Construction, Inc. (602) 944-2645 jimk@kowalski.com

Thanks to all of the AMA Holiday Party SPonsors:

Adanac Enterprises Corp. Advanced Exercise Equipment All City Towing Apartment Guide-Phoenix Apartments.com/Republic Media Belfor USA Group Belsito Plumbing LLC Better NOI Blue Steel Security Services BluSky Restoration Broken Arrow Construction Company Brown and Bigelow - Snyder Promo Burns Pest Elimination (Phoenix) Business Observations Carpeturn.com Contact at Once! Cox Communications (Phoenix) Criterion Brock Digital Logic Distinctive Carpets, Inc. Euchner Performance Enterprises Fine Point Finishes & DDR FitLogistix For Rent Media Solutions (Phoenix) Gorman Roofing Services, Inc. GPM Landscape HD Supply Facilities Maintenance Hull, Holliday & Holliday, PLC Inca Roofing, Inc. Indigo Painting Interstate Restoration J.R McDade Flooring (Phoenix) Koglmeier Law Group, PLC Kowalski Construction, Inc. Law Offices of Scott M. Clark, P.C. LeaseHawk

Macgray Intelligent Laundry Systems Madeline’s Meticulous, The Cleaning Specialists Maintenance Supply Headquarters Mike’s Swat Team Pest and Termite Control Mohawk Industries Move.com NWP Services Corporation On-Site.com Pinnacle Restoration PPG Pittsburgh Paints Puckett’s Flooring RainForest Plumbing & Air Redi Carpet - Arizona Roofing Southwest Safeguard Seamless Services, Inc. Sent images to Drop Box….you should have it already! Shaw Industries Signal 88 Security Signworx Smart Pest Solutions Sun Devil Fire and Security The I Too Corp The Screening Pros United Asset Services Valet Waste Valley Protective Services, Inc. WASH Multifamily Laundry Systems Waste Management Wilkinson Floor Covering, Inc Williams, Zinman and Parham P.C. Xeriscapes Unlimited, Inc.

Arizona Multihousing Association

SCF and AMA Partner for SAFETY PROGRAM

he AMA is partnered with SCF AZ to help provide for our members provide for their workers’ compensation needs. The Association Safety Program (ASP) is designed exclusively for SCF Arizona policyholders that are members of trade and business associations, which partner with SCF to make Arizona’s jobsites safer. The program does not carry any adverse risk for the policyholder. Policy holders maintain their individual policy and their rates and dividends are not affected by participation in this program, however, by participating, the policyholder does become eligible for bonus dividends that may be paid based on the AMA’s collective safety record. Participation in the program also helps strengthen the AMA by providing valuable resources and funds for AMA programs. The objectives of the program are to provide workplace safety education, to help reduce injuries and to keep workers’ compensation premiums as low as possible. How it works: AMA members that are qualified SCF policyholders from SCF Premier Insurance Co., SCF American Insurance Co., SCF Western Insurance Co., SCF Arizona, SCF General Insurance Co. and SCF Indemnity Insurance Co. may apply

to join our program. The association and SCF will review applicants to determine eligibility. Accepted businesses that are SCF General or SCF Indemnity policyholders can become eligible for a SCF Arizona policy, which entitles them to a 10 percent rate deviation of the standard premium rate at their policy anniversary following acceptance in an ASP. SCF Arizona policyholders that are eligible for the 10 percent (10%) deviation and who qualify for an individual dividend, also can share in any potential bonus safety dividend the association may earn. Dividends are never guaranteed, and when the respective SCF board does so, the payment may take up to 10 months. Each participating ASP member maintains an individual policy and remains responsible to SCF for payroll and premium reporting. The member may have an experience rating (e-mod), which may allow for an additional premium discount. Maintaining a low e-mod along with a proactive safety program helps policyholders keep their workers’ compensation costs in check. Joining the AMA ASP program will provide your business valuable safety information, networking and educational opportunities. Please feel free to call Todd Bradford at the AMA if you have any ques-

tions about your SCF policy or if you would like to become involved with the Association Safety Program. Helpful numbers for SCF AZ Sales Hotline (Get a Quote) 1.888.706.4070

Policy 602.631.2600 520.292.4000 (Tucson) 1.866.284.2694 Seminar Hotline 602.631.2379 To find out how your company can use SCF Arizona, call Todd Bradford at 602-296-6203, or e-mail him at tbradford@azama.org. q

Claims 602.631.2300 1.800.231.1363

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EVEnts & trAinings

AMA EVENT INFORMATION & REGISTRATION COMMITTEE MEETINGS January 9 PROJECT S.A.F.E. Time: 2:00 p.m. Location: AMA Office

February 15 TRIBUTE AWARDS Time: 12:00 p.m. Location: AMA Office

GOVERNMENT AFFAIRS Time: 9:00 a.m. Location: AMA AMAPAC Time: 11:00 a.m. Location: AMA Office

January 10 AMC Time: 3:15 p.m. Location: TBD

February 18 BIG HEARTS FOR LITTLE HANDS Time: 3:00 p.m. Location: UMOM

January 25 TRIBUTES Time: 12:00 p.m. Location: AMA Office

January 14 TRADE SHOW COMMITTEE Time: 2:00 p.m. Location: AMA Office

February 20 MEMBERSHIP Time: 9:00 a.m. Location: AMA

TRADE SHOW Time: 1:30 p.m. Location: AMA Office

January 16 MEMBERSHIP Time: 9:00 a.m. Location: AMA Office

January 30 TRADE SHOW BOOTH LOTTERY Time: 3:00p.m. Location: AMA Office

January 17 COMMUNITY RELATIONS Time: 10:00 a.m. Location: AMA

February 6 COMMUNICATIONS Time: 4:00 p.m. Location: AMA Office

January 21 BIG HEARTS FOR LITTLE HANDS Time: 3:00 p.m. Location: UMOM

February 7 SAFETY & BENEFITS Time: 10:00 a.m. Location: AMA Office

January 24 AFFORDABLE HOUSING Time: 8:00 a.m. Location: AMA

February 13 PROJECT SAFE Time: 2:00 p.m. Location: AMA Office

February 28 AFFORDABLE HOUSING Time: 8:00 a.m. Location: AMA GOVERNMENT AFFAIRS Time: 9:00 a.m. Location: AMA AMAPAC Time: 11:00 a.m. Location: AMA Office

VALLEY EVENTS AMA Offices will be closed for New Year’s Day Tuesday, January 1, 2013

January 23 PHOENIX DINNER MEETING Time: 5:00 p.m. Location: El Zaribah, 552 N. 40th Street, Phoenix

For more information on

January 10 ASSOCIATE MEMBER COUNCIL (AMC) Time: 3:15 p.m. Location: TBD

Phoenix events, please contact Michelle Rill at

For more information please contact James Tunnell at 602-296-6212 or by email jtunnell@azama.org

602-296-6205 or by email at

TUCSON EVENTS

mrill@azama.org

January 18 TUCSON IROC Time: 11:00 a.m. Location: Tucson AMA Office

For more information on

January 24 TUCSON DINNER MEETING Time: 5:00 p.m. Location: TBD

Tucson events, please contact: Joanna Grassinger,

February 5 TUCSON ASSOCIATE MEMBER COUNCIL (AMC) Time: 3:00 p.m. Location: TBD

520-343-0643 or jgrassinger@azama.org.

AMA EVENT & SEMINAR LOCATIONS VALLEY

TUCSON

AMA OFFICE ** NEW ** 818 N. 1st Street Phoenix, AZ 85004

AMA OFFICE 1001 N. Alvernon Way, Suite 101 Tucson, AZ 85711

MOUNTAIN PRESERVE RECEPTION CENTER 1431 East Dunlap Ave. Phoenix, AZ 85020 RED MOUNTAIN VILLAS 815 N. 52nd St. Phoenix, AZ 85008

DOUBLETREE HOTEL TUCSON AT REID PARK 445 N. Alvernon Way Tucson, AZ 85711 RANDOLF GOLF COURSE CLUBHOUSE 600 S. Alvernon Way Tucson, AZ 85711

FLAGSTAFF LITTLE AMERICA HOTEL 2515 E. Butler Ave. Flagstaff, AZ 86004

Event Fee Update This year the AMA has instituted a new policy for late registration pricing. Our regular pricing for Dinner Meeting registration will be

$59.00 in Phoenix and $49.00 in Tucson.

If you wish to attend and cannot reserve space by

the Friday prior to the event, a late charge of $20.00

per ticket will apply. This price increase is due to the added charges the venues pass along to the AMA. Please register early for each event!

Apartment News • January 2013

EVEnts & trAinings

Training Opportunities AMA Phoenix Training Opportunities JUMP START February 11-12 Time: 10:0a.m. – 4:00p.m. Location: AMA Office FAIR HOUSING

AMA Tucson Education Opportunities ARIZONA LANDLORD TENANT ACT January 15 Time: 9:00 a.m. - 12:00 p.m. Cost: $49 Location: Tucson AMA Office 1001 N. Alvernon Way Ste. 101, Tucson

INTRODUCTION TO PROPERTY MANAGEMENT – LEASING JUMPSTART CLASS March 5 Time: 8:30 a.m. – 12:30 p.m. Cost: $49 Location: Tucson AMA Office 1001 N. Alvernon Way Ste. 101, Tucson

CONTINUING EDUCATION CLASS March 19 Time: 9:00 a.m. - 12:00 p.m. Cost: $49 Location: Tucson AMA Office 1001 N. Alvernon Way Ste. 101, Tucson

February 14 Time: 9:00 a.m. – 12:00 p.m. Location: AMA Office

The latest information about AMA activities, including on-line registration for events and classes, is available around-the-clock on the AMA Web site, www.azama.org. Or call the AMA office at 602-296-6200 or 800-326-6403. Apartment News • January 2013

nEW MEMBErs REGULAR MEMBERS BellatoRia Real estate, llc Leasing Ofﬁce 6263 N. Scottsdale Rd. #140 Scottsdale, AZ 85250 Phone: (480) 998-0676 Fax: (480) 483-9486 Contact: Joseph Davis key RenteR 1780 W. 9000, Suite 401 West Jordan, UT 84088 Phone: (602) 374-1400 Fax: (801) 316-1551 Contact: Aaron Marshall madison commeRcial pRopeRties 14852 Ventura Blvd., #111 Sherman Oaks, CA 91403 Phone: (213) 620-1010 Fax: (213) 620-1011

mission Hill management llc PO Box 32841` Tucson, AZ 85751 Phone: (520) 398-6171 Fax: (520) 398-5140 noRquist pRopeRties Leasing Ofﬁce 4112 W. Saint Charles Ave. Phoenix, AZ 85041 Phone: (602) 535-9811 Fax: (602) 714-6242 Contact: Rick Norquist Units: 6 IROC paRcland cRossing Leasing Ofﬁce 800 W. Willis Rd. Chandler, AZ 85286 Phone: (480) 773-7222 Fax: (480) 621-8607 Contact: Julie Krentz Units: 383 Management Co.: MarkTaylor Residential

paRamount RooFing 1815 West 1st Avenue, #139 Mesa, AZ 85202 Phone: (480) 292-7929 Fax: Contact: Suzanne White Business Code: Rooﬁng Services

pincHot toweRs 3211 East Pinchot Avenue Phoenix, AZ 85018 Phone: (602) 952-2573 Contact: Anna Heglin Units: 104 Management Co.: Silver Mountain Real Estate Group

ASSOCIATE MEMBERS

RiveRFRont ResoRt Leasing Ofﬁce 1715 Highway 95 Bullhead City, AZ 86442 Phone: (928) 763-8810 Contact: Laura Nargi Units: 29 Management Co.: Madison Commercial Properties

Roto RooteR plumBeRs (tucson) 811 S. Santa Rita Ave palm valley caRpet Tucson, AZ 85719 cleaning, llc Phone: (520) 741-0796 13645 W. Colter St. Fax: (520) 741-1726 Litchﬁeld, AZ 85340 Contact: Ruben Cruz Phone: (323) 627-2582 Business Code: PlumbFax: (623) 327-9554 ing Contractors & Contact: David Arambula Services,Plumbing Fixtures & Business Code: Carpet Clean- Supplies ing/Restoration

veduRa Residential 6720 N. Scottsdale Rd. Suite 109 Scottsdale, AZ 85253 Phone: (480) 922-9200 Fax: (480) 922-9201 Contact: Paul Fannin

go gReen enviRonmental PO Box 2128 Tempe, AZ 85280 Phone: (480) 274-0043 Fax: (480) 522-1332 Contact: Tom O’Brien Business Code: Towing & Parking Enforcement

westcoat 770 Gateway Center Dr. San Diego, CA 92102 Phone: (800) 250-4519 Fax: (619) 262-8606 Contact: Kara Ferguson Business Code: Concrete Coatings

ProVisionAl MEMBErs Editor’s note: All applicants who are applying to be Regular or Associate members of the Arizona Multihousing Association must complete the application and pay applicable dues. The applicant shall agree to abide by the provisions of the Articles of Incorporation, the Bylaws of the association, and by the Code of Conduct prescribed by the association. The applicant will then be classified as a Provisional member. During this period, the Provisional member will have the rights and responsibilities of full membership. Within 60 days of applying for membership, the names of the Provisional members will be published in Apartment News, and existing members will be encouraged to provide comments on the suitability of the application. If no negative comments are received from existing members within 90 days of membership application, the Provisional member will be deemed automatically approved into membership. If any negative comments are received, the

Ethics Review Board must review the application within 120 days from the receipt of the negative comment and recommend to the Board of Directors the acceptance or rejection of the application. If the Ethics Review Board does not recommend acceptance of a Provisional member, the Provisional member must be notified and given the opportunity to request a hearing pursuant to the Bylaws. If the directors reject an applicant, the AMA refunds all membership fees paid except for a $35 application-processing charge. The following Provisional members applied for affiliation in November 2012. Any AMA member in good standing can e-mail or send a letter commenting on the acceptability of any or all applicants seeking AMA Regular or Associate member status to the AMA Ethics Review Board. The e-mail goes to info@azama.org. The mailing address is: Arizona Multihousing Association, Ethics Review Board, 5110 N. 44th St., Ste. L160, Phoenix, AZ 85018.

REGULAR MEMBERS cHuck cHRistensenwaveRtRee apaRtments Leasing Ofﬁce 51 S. Maricopa Flagstaff, AZ 86001 Phone: (928) 774-4958 Fax: (928) 213-9537 Contact: Chuck Christensen Units: 13 IROC encantada at RiveRside cRossing Leasing Ofﬁce 1925 W. River Rd. Tucson, AZ 85704 Phone: (520) 888-0744 Fax: (520) 888-0781 Contact: Art Rocha Units: 304 Management Company: HSL Asset Management-Tucson

tRias Residential/ maRk Bonillas 2637 W. Monte Ave. Mesa, AZ 85202 Phone: (602) 615-8672 Contact: Mark Bonillas Units: 1 IROC

ASSOCIATE MEMBERS aRizona pavement management 4025 E. Chandler Blvd. Phoenix, AZ 85048 Phone: (877) 384-2280 Fax: (913) 384-1017 Contact: Laura Harrell Business codes: Asphalt & Paving, Parking Lot & Driveway Svs/Sweep

tct pRopeRty management systems, llc 2440 N. Litchﬁeld Rd. Suite 206 Goodyear, AZ 85395 Phone: (623) 536-6226 Fax: (623) 536-6553 Contact: Erin Cowley

Fine point FinisHes & ddR 20819 N. 25th Place Suite B 105 Phoenix, AZ 85050 Phone: (623) 465-1091 Fax: (623) 465-5430 Contact: Tom Hewitt Business codes: 24 HR Restoration (Fire, Flood Etc.),Bio Hazard Cleaning,BioHazardous Waste Decontamination,Bldg. Interior & Exterior Renovation & Design,Const. Remodeling & Repair-Restoration & Turnkey,Crime Scene Cleaning,Fire & Flood Restoration,General Contractor-Licensed/Bonded for Comm/Res.,Mold & Asbestos Remediation,Mold Removal & Clean Up,Odor Elimination,Water Damage/ Structural Drying & Mold Remediation plumBing supplieRs inc. 2555 E. Grant Rd. Tucson, AZ 85716 Phone: (520) 326-6433 Fax: (520) 881-3341 Contact: Ryan Ashton Business codes: Plumbing Fixtures & Supplies

www.facebook.com/AZMultihousing Twitter - @AZMultihousing

www.azama.org

e n l t y P C e l leanin k r a p S g SPECIALIZING IN APARTMENT CLEANING Phone: 602-405-5005 Fax: 602-955-2755 Common Area Cleaning Renewal Cleaning Bonded ~ Insured

Move In ~ Move Out 22 Years Experience References Available

Naa

Key Tax Increases From Health Care Law Take Effect in 2013

partment firms are reminded that a number of significant tax increases impacting the industry, which were enacted in 2010 as part of health care reform legislation, are scheduled to take effect beginning in 2013. Two of the most important changes, which affect both apartment firms and employees, concern the Medicare tax rate and applicability.

Under the new rules, an additional 0.9 percent Medicare payroll tax will be applied to wages for individuals earning more than $200,000 and married couples earning more than $250,000. Unlike current law, which imposes a 2.9 percent Medicare payroll tax on all wage income (shared equally between employee and employer), employees will be solely responsible for the additional tax increase.

In addition, while no Medicare payroll tax today applies to net investment income—including annuities, capital gains, interest, dividends, royalties and rents—the new health care reform legislation will impose a 3.8 percent tax on such income for high-income earners. However, certain caveats apply—one of the most important being that the new tax applies only to passive investment income.

For more detailed information, NAA/NMHC have prepared a summary of these and other tax increases related to the health care law available here. q

compete?” or “Do we want to invest in ‘talent farming’ now so that we can have the best talent in house to deal with whatever organizational challenges come next?” Don’t continue down the path of trying to figure out what accommodates your need to feel comfortable, but is in opposition to the desire to get a result. Because sometimes, you have to get uncomfortable to get the result you want. You have to go through a period where it’s going to be downright ugly as you shake things up, break things down and build them back up stronger. A sus-

tainable, proactive approach to talent management is the organization’s displayed willingness to make lasting cultural change. Talent management is about sourcing candidates for knowledge, skills, and abilities to accomplish the organization of today’s goals. It stresses the importance of hiring based on the right fit for the individual and the organization. Being stuck in the middle between having employees who are able to do the job, and in a place where they can do the job well is somewhere many organizations often find themselves.

However, many are learning to recognize the warning signs, and know now how important it is to get it right when hiring for the best fit. q

Hire ...continued from front page run to the company in recruiting and staffing agency costs. There are serious questions that companies and organizations must now ask themselves, “Do we want to continue to muddle along with this talent management thing and have things remain the same?” or “Do we want the Board of Directors to continue to kick us to get a plan in place?” or “Do we want to put the company into the position where the next time that there’s an economic downturn, which there will be, or the competition has a decided advantage and we’re losing market share we can

WANT TO BUSINESS WITH AMA MEMBERS? ADVERTISE IN

CALL ADVERTISING SALES (503) 221-1260

Dr. Curtis Odom, Ed.D. is a a talent strategy expert for Fortune 100 companies and author of Stuck in the Middle: A Generation X View of Talent Management.

Naa

Catch the Wave of Innovation With Sir Richard Branson at the 2013 NAA Education Conference & Exposition ognized and respected brands—is well known for his entrepreneurial spirit, unrivaled network and transformational leadership style. Expect to hear insights into how he’s identified new markets, engaged stakeholders and how he’s challenged legacy players to win market share.

Sir Richard Branson, business icon and leader in innovation and customer service will be the keynote speaker at the Opening General Session of the 2013 NAA Education Conference & Exposition in San Diego, June 19-22. Branson, international business magnate and founder of the Virgin Group—one of the world’s most rec-

The benefits of attendance don’t end there—awaiting you in San Diego are practical, take-home tactics from general and breakout sessions, as well as the opportunity to explore cuttingedge products and services from multifamily supplier partners during the trade show.

Don’t delay—registration for the 2013 NAA Education Conference & Exposition is open and the largest discounts go to those who register early. Visit http://educonf.naahq.org/ emailregister by Feb. 1 and save up to $400. q

Learn What Makes Millennials Tick at the 2013 NAA Student Housing Conference & Exposition critical to understand the needs and expectations of future students now so as to be prepared to engage them when they arrive on campus. Michael Wood, Senior Vice President at TRU, one of the world’s leading research firms specializing in teens and 20-somethings, will headline the

Plan to better understand what makes Millennials tick Feb. 25-27 as NAA convenes the 2013 Student Housing Conference & Exposition in Las Vegas at the ARIA Resort. Millennials’ attitudes toward higher education evolve faster than their smartphone models, making it

keynote session “Youth Truths: The Millennial State of Mind.” Wood’s presentation is but one of many learning opportunities during two days full of education and networking, from general and breakout sessions to receptions and time spent interacting with exhibitors on the trade show floor.

Visit www.naahq.org/shc for registration, schedule, housing and the latest announcements. And remember to use the official hashtag #NAAStudentConf to engage, discuss and follow the conference. q

2013 Green Conference Latest in World-Class Events Offered by NAA Don’t miss the chance to register today for the 2013 NAA Green Conference, April 15-17, in Baltimore. Join forward-thinking industry colleagues and learn ways to improve your community’s energy efficiency

and bottom-line performance through a cutting-edge lineup of education topics and panel presentations at the NAA Green Conference. Come learn from acclaimed greenindustry expert Andrew Winston, a

best-selling author of “Green to Gold” and “Green Recovery,” who will serve as the event’s keynote speaker. Find out how your business can profit from environmental thinking as Winston guides you about what works—and

what doesn’t—when companies go green. Save $200 off the onsite registration rate before Feb. 15 by registering at http://bit.ly/TSsgPZ. q

Register Now for the 2013 NAA Capitol Conference Michael E. Dunn, a popular speaker on grassroots advocacy and political action committees, will give the kickoff keynote address at the 2013 NAA Capitol Conference (March 10 – 13) at the Omni Shoreham in Washington,

D.C. Dunn’s topic, “Taking Political Involvement to the Next Level,” will set the stage for concentrated advocacy educational sessions, an industry issues briefing, networking and other events leading up to NAA’s Lobby

Day on Capitol Hill. Today the apartment industry’s involvement in the political process is not a choice—it’s a matter of survival. Join your peers at the Capitol Con-

ference and make your voice heard. Check NAA’s website at www.naahq. org/events/CapConf to view the schedule and register. q

NAA/NMHC Apartment Industry PR Campaign Forthcoming Be on the lookout for NAA and NMHC’s launch of a major public relations campaign this winter targeting policymakers at all levels of government. Backed by facts and strong messages, the public relations campaign

will emphasize the role of apartments in creating thriving communities and meeting Americans’ changing housing preferences. The campaign will focus on the broad vision of what apartments achieve in helping residents

live their American dream, making the case that apartments offer freedom, choice, flexibility and a diverse set of options to help people find the right housing to meet their specific needs.

Stay tuned for more about this exciting new campaign. Questions: Contact NAA’s Carole Roper at carole@naahq.org.q

Arizona Multihousing Association

ROOMMATES…Don’t You Just Love Em? By Andy M. Hull, Esq., Hull, Holliday and Holliday, PLC

very landlord, from time to time, rents an apartment or home to roommates. The roommates may consist of all female or all male occupants, or may be a mix of females and males. This article will try to address some of the more problematic situations with roommates. If you as a landlord are going to rent to roommates, it is highly recommended you have each person sign the lease. This way you contractually bind each roommate to the lease and you also identify each individual who will be occupying the rental unit. One legal principle roommates often fail to understand is that by signing the lease they become jointly and severably liable on the lease. What this means is that should the tenants breach the lease and fail to pay or skip out on the lease, the landlord may hold each tenant fully liable for any monies owed. The tenants are not just responsible for “their” on half of the rent. For instance, if you obtain a Judgment in Court for $600.00 owed by three roommates and only one is employed and collectable, you as a landlord can collect the full amount from the one

tenant. That tenant would have to sue his or her roommates to recover their share of what was owed. The same theory applies to roommates who pay their part of the rent and one of their checks is returned “Insufficient Funds.” If this situation happens, a landlord can apply the “good” check or checks to the rent owed and deliver a 5-day Notice plus any late charges and “NSF” fees to all tenants for the balance due. It is not a legal defense in Court that some of the tenants “paid their share.” The same conclusion would be reached if one of the roommates gave their portion of the rent to their roommate, who in turn did not pay the rent due. Even though, at no fault of their own, the roommate’s portion of the rent is mis-used by the other roommate, that again is no defense to non-payment of rent. The final area of concern involves the situation where one roommate wants to exclude another roommate from the apartment or wants the other roommate taken off the lease. Unless there is a Court Order (i.e. Restraining Order) prohibiting one person from entering the apartment, the landlord should not allow the other roommate to change the locks. You should al-

ways ask to see the Court Order and keep a copy of it in the resident’s file in case the absent roommate returns and asks for a key to the apartment. Alternatively, if one roommate tells you that the other roommate has moved out and they want their name taken off the lease, you should not comply with the request unless the following occurs: If both or all of the roommates agree to releasing one or more persons from the lease and the landlord also consents, then the lease can be modified to remove one or more of the occupants. Also, the tenants should all personally appear in the manager’s office and sign off on the lease. As an example, consider the following: “Three roommates, Ginger Vitus, Art Heist and Nick O. Teen, rent an apartment at the Dead-Beats R Us Apartment Complex. Three months into the lease, Art Heist comes to the office and informs manager, Les Hassel, that Ginger Vitus has skipped out and he wants her name off of the

lease and that Nick O. Teen tried to assault him and he wants the locks changed. He also informs Les Hassel he will pay his one third of the rent until he can find new roommates. Les Hassel hands Art Heist a 5-Day Notice for non-payment of all of the rent and informs him that until he obtains a Court Order excluding Nick O. Teen from the apartment, no locks will be changed. q Andy M. Hull is the principal of Hull, Holliday & Holliday, PLC. He can be reached at 602.230.0088. The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.

www.azama.org AMA LEGAL ADVICE CENTER

Join AMA

on Facebook, Twitter & LinkedIn

• Facebook: “Arizona Multihousing Association” • Twitter: “AZMultihousing” • LinkedIn: “Arizona Multihousing Association” (Group search)

Members seeking legal advice on landlord-tenant issues can contact AMA member attorneys through the AMA Web site at www.azama.org. The attorneys will provide advice free of charge. To contact them, log-on to the AMA Web site and sign into the member area. Once inside, click on the member menu and select the Legal Advice link. The page will explain the process for contacting the attorneys. Members without Internet access can contact the AMA office for a list of participating attorneys. The phone number is 602296-6205 or 800-326-6403. Landlords and residents not in membership can contact the following organizations for information on landlord-tenant issues:

ValleY Community Information and Referral Service, 602-263-8856, Neighborhood Services Housing Hotline, 602-262-7210 (Phoenix residents only), Community Legal Services, 602-258-3434 (ability to pay basis)

Tucson Community Information and Referral, 520-881-1794, Lawyer’s Referral Service of the Pima County Bar Association, 520-623-4625, Southern Arizona Legal Aid, 520-623-9461

PRODUCTS & SERVICES GUIDE

The AMA suggests that members using services listed in the Products & Services Guide request proof of workers’ compensation insurance and contractor’s license prior to contracting work.

Reader notice: Under Arizona law, all residential and commercial contractors are required to be licensed by the state unless they fall under the handyman exemption for projects which require no building permit and are less than $750 for the total contract price. For more information or to verify the license status of an Arizona contractor, call 602-542-1525 or 888-271-9286 (toll-free outside Maricopa County) or visit www.rc.state.az.us. 24 HR Restoration (Fire, Flood Etc.) Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . . (623) 266-2761 Arizona Fire & Water Restoration, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 775-8000 ATI Statewide* . . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 807-9400 Belfor USA Group Statewide* . . . . . . . . . . . . . . . . . (623) 434-3333 Belfor USA Group (Tucson) Statewide* . . . . . . . . . . . . . . . . . (520) 408-6900 BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Capstone Group LLC Metro Phoenix . . . . . . . . . . . . . . (480) 970-5424 Checks Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 619-2868 Coit Cleaning & Restoration Services Statewide* . . . . . . . . . . . . . . . . . (480) 967-1988 Concierge Contractors, Inc. Nationwide . . . . . . . . . . . . . . . . (623) 247-0000 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . . (602) 765-6162 Disaster Restoration, LLC Metro Phoenix . . . . . . . . . . . . . . (602) 251-2300 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Finocchiaro Construction LLC Metro Phoenix . . . . . . . . . . . . . . (602) 971-0337 First Choice Restoration, Inc Metro PHX & Metro Tucson . . . (480) 981-1131 Interstate Restoration Nationwide* . . . . . . . . . . . . . . . (602) 714-7290 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . . (602) 944-2645 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 988-5304 Pinnacle Restoration (Tucson) Metro Tucson* . . . . . . . . . . . . . . (520) 293-2770 Service Master Fire & Water Recovery Tucson & Surrounding Area . . . (520) 885-5008 Servpro of Gilbert and Chandler South Metro Phoenix* . . . . . . . . . . . . . (480) 558-7620 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . . (520) 888-4826

Access Control Safeguard Statewide* . . . . . . . . . . . . . . . . . (480) 609-6200 Integrated Protective Systems, Inc Metro Phoenix* . . . . . . . . . . . . . (623) 587-1244 Schlage Statewide . . . . . . . . . . . . . . . . . . (512) 563-1977 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Advertising Apartment Finder Tucson* . . . . . . . . . . . . . . . . . . . (520) 887-8500 Apartment Guide-Phoenix Valleywide . . . . . . . . . . . . . . . . . (602) 484-0894 Apartments.com/Republic Media Tucson . . . . . . . . . . . . . . . . . . . . (602) 444-8916 Apartments.com/Tucson Newspapers Tucson* & Surrounding Area* . . (520) 573-4581 Arizona Housing Solutions LLC Statewide . . . . . . . . . . . . . . . . . . (520) 505-4462 For Rent Media Solutions (Phoenix) Metro Phoenix* . . . . . . . . . . . . . (602) 277-8797 For Rent Media Solutions (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 577-9600 Move.com Nationwide* . . . . . . . . . . . . . . . (800) 978-7368 ParaRentar.com Metro Phoenix* . . . . . . . . . . . . . (602) 277-8797 Rent.com, an eBay company Nationwide* . . . . . . . . . . . . . . . (310) 264-3670 Rentbits Metro Phoenix* . . . . . . . . . . . . . (303) 640-3160 Tucson Apartment Guide Tucson . . . . . . . . . . . . . . . . . . . . (520) 584-0088 WebListers LLC Nationwide* . . . . . . . . . . . . . . . (800) 784-2155

Advertising Analysis & Training LeaseHawk AZ*, CO* & UT* . . . . . . . . . . . (800) 485-84304 Occupancy Solutions LLC Nationwide* . . . . . . . . . . . . . . . (800) 865-0948

Advertising Specialties & Premiums 2incent Concept Promotions Nationwide* . . . . . . . . . . . . . . . (623) 249-7760 Brown and Bigelow - Snyder Promo Nationwide* . . . . . . . . . . . . . . . (602) 265-8818 Tortuga Promotions Nationwide* . . . . . . . . . . . . . . . (480) 966-9076

Air Conditioning/Heating Systems, Parts & Supplies RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Air Conditioning/Heating-Central Services R.T. Brown Mechanical Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 964-3807 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . . (520) 881-1207

Air Conditioning/Heating-Central System ACS Air Conditioning Services Tucson* & Surrounding Area* . . (520) 696-1800 AirePros Air Conditioning & Heating Inc. Metro Phoenix*,Statewide* . . . . (623) 547-5992 Badger Heating/Cooling Valleywide . . . . . . . . . . . . . . . . . (480) 855-1671

Air Conditioning/Heating-General Services Alliance Plumbing Service & Repair Phoenix . . . . . . . . . . . . . . . . . . . (480) 633-3020 Archie’s HVAC & Electric Valleywide* . . . . . . . . . . . . . . . . (480) 921-8350 Arizona Comfort Solutions/West Coast Plumbing & Air Metro Phoenix* . . . . . . . . . . . . . (623) 780-4550

Dal Air Conditioning & Heating, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 969-0259 DP Air Corporation Metro Tucson* . . . . . . . . . . . . . . (520) 622-3241 F and I Heating & Air Conditioning Metro Phoenix* . . . . . . . . . . . . . (602) 218-8813 R.T. Brown Mechanical Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 964-3807 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . . (480) 998-9620 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . . (623) 935-0640

Alarm Systems Lynx Alarm Metro Phoenix . . . . . . . . . . . . . . (480) 840-6030 Safeguard Statewide* . . . . . . . . . . . . . . . . . (480) 609-6200 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Answering Services CallMaX Nationwide* . . . . . . . . . . . . . . . (866) 301-6420 Indatus Nationwide . . . . . . . . . . . . . . . . (800) 727-4246

Appliance Parts Allstate Appliance Metro Phoenix . . . . . . . . . . . . . . (602) 252-6507

Appliance Sales Appliance Warehouse of America, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 722-4017 Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (602) 722-6959 Lowe’s Inc. Nationwide* . . . . . . . . . . . . . . . (623) 414-0920 Macgray Intelligent Laundry Systems Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Macgray Intelligent Laundry Systems (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729 The Home Depot Appliance Sales Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Appliance Sales Metro Tucson* . . . . . . . . . . . . . . (520) 309-9756 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . . (623) 935-0640 Westar Kitchen and Bath Statewide . . . . . . . . . . . . . . . . . . (602) 271-0100

Appliance Sales, Rentals, Service & Parts Appliance Parts Company Statewide* . . . . . . . . . . . . . . . . . (480) 755-0006 Appliance Warehouse of America, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 722-4017 Azuma Leasing Nationwide* . . . . . . . . . . . . . . . (800) 707-1188 Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (602) 722-6959 General Electric Company International* . . . . . . . . . . . . . . . (480) 367-2900 Macgray Intelligent Laundry Systems Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Macgray Intelligent Laundry Systems (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729 R & B Wholesale Distributors Statewide* . . . . . . . . . . . . . . . . . (602) 272-1200 The Home Depot Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Metro Tucson* . . . . . . . . . . . . . . (520) 309-9756 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . . (623) 935-0640

Apt. & Leasing Office Remodel & Design Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 730-0594

Apt. Fire/Water Damage Restoration & Repair Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . . (623) 266-2761 Arizona Fire & Water Restoration, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 775-8000 ATI Statewide* . . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 988-5304 Spray Systems Environmental AZ*, CA* & NV* . . . . . . . . . . . . (480) 967-8300

Architectural & Construction Hardison/Downey Construction, Inc. Southwest U.S. . . . . . . . . . . . . . (602) 861-0044

Asphalt & Paving, Parking Lot & Driveway Svs/Sweep Ace Asphalt of Arizona, Inc. (Phoenix) Southwest U.S.* . . . . . . . . . . . . . (602) 243-4100 Ace Asphalt of Arizona, Inc. (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 747-7700 American Asphalt Paving and Sealcoating Statewide* . . . . . . . . . . . . . . . . . (602) 256-7376 Arizona Pavement Management Metro Phoenix* . . . . . . . . . . . . . (877) 384-2280 Asphalt Technologies / KFM Striping and Curb Company Valleywide* . . . . . . . . . . . . . . . . (602) 462-9114 Bates Paving & Sealing, Inc. Statewide* . . . . . . . . . . . . . . . . . (520) 741-2100 Cactus Asphalt Statewide* . . . . . . . . . . . . . . . . . (602) 370-3363 Jeeper’s & Associates, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 996-1288 M.R. Tanner Construction Metro Phoenix . . . . . . . . . . . . . . (480) 633-8500

Performance Paving & Sealing, LLC Metro Phoenix* . . . . . . . . . . . . . (480) 816-5305 Regional Pavement Maintenance Tucson* & Surrounding Area* . . (480) 963-3416 Statewide Asphalt LLC Statewide* . . . . . . . . . . . . . . . . . (480) 659-1828 Sunland Asphalt - Phoenix Phoenix* . . . . . . . . . . . . . . . . . . (602) 288-5000

Association Arizona Multihousing Association Statewide* . . . . . . . . . . . . . . . . . (602) 296-6200

Attorneys Andrew Hull, Attorney Valleywide* . . . . . . . . . . . . . . . . (602) 230-0088 Burton Lippman Law Group, P.C. Statewide* . . . . . . . . . . . . . . . . . (520) 762-4036 Dwight W. Connely, Attorney at Law Tucson . . . . . . . . . . . . . . . . . . . . (520) 325-5777 J. Mark Heldenbrand, P.C Valleywide* & Tucson* . . . . . . . (602) 254-3400 King & Frisch, P.C. Tucson* & Surrounding Area* . . (520) 790-4061 Koglmeier Law Group, PLC Statewide* . . . . . . . . . . . . . . . . . (480) 962-5353 Law Offices of James H. Hays, PLC Metro Phoenix* . . . . . . . . . . . . . (480) 655-1600 Law Offices of Scott M. Clark, P.C. Statewide . . . . . . . . . . . . . . . . . . (602) 957-7877 Lotzar Law Firm, P.C. Nationwide . . . . . . . . . . . . . . . . (480) 905-0300 Wayne L. Gardner, Attorney PLC Statewide* . . . . . . . . . . . . . . . . . (480) 655-7440 Williams, Zinman and Parham P.C. Maricopa County* . . . . . . . . . . . (480) 994-4732

Automatic Gates & Access Control Automatic Gate Systems, Inc. Metro Phoenix . . . . . . . . . . . . . . (602) 267-7778 Guardian Gate Services Statewide* . . . . . . . . . . . . . . . . . (480) 629-4472

Backflow Prevention-Certified Testing Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . . (480) 507-2850 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . . (480) 464-0509 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Balcony & Walking Deck Repair & Resurfacing Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 834-8176 BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 730-0594

Balcony & Walkway Deck Waterproofing & Restoration Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 834-8176 BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Central Valley Specialties Statewide* . . . . . . . . . . . . . . . . . (602) 437-2046

Bath Tubs Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 468-0739 Get a Grip (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 742-2228 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Bathroom Renovations & Countertop Repair/Refinish Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 468-0739 Arizona Royal Granite & Remodeling, LLC Statewide . . . . . . . . . . . . . . . . . . (602) 405-5558 Wilkinson Floor Covering, Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 438-2663

Bedding Bedmart Metro Tucson* . . . . . . . . . . . . . . (520) 887-7039

Bee Control City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 944-0099 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 964-8900

Bicycle Racks Exterior Systems Statewide* . . . . . . . . . . . . . . . . . (480) 990-3909

Bio Hazard Cleaning BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . . (602) 765-6162 Disaster Restoration, LLC Metro Phoenix . . . . . . . . . . . . . . (602) 251-2300 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Servpro of Gilbert and Chandler South Metro Phoenix* . . . . . . . . . . . . . (480) 558-7620

Bio-Hazardous Waste Decontamination ATI Statewide* . . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091

Bldg. Interior & Exterior Renovation & Design Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 In Design Interiors Valleywide* . . . . . . . . . . . . . . . . (602) 330-2150

Boiler & Pump Services Armor Plumbing & Boiler Metro PHX* & Metro Tucson* . . (480) 782-9324 Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . . (480) 998-9620

Building Materials Dogwood Building Supply Nationwide . . . . . . . . . . . . . . . . (336) 650-9724

Cabinet Repairs, Doors & Drawers Contact at Once! Statewide . . . . . . . . . . . . . . . . . . (678) 909-0135 Cutting Edge Foil Finishes Metro Phoenix* . . . . . . . . . . . . . (602) 442-4400 Shepherd & Sons Cabinets Statewide . . . . . . . . . . . . . . . . . . (602) 750-4499 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Cabinet Sales & Installation American Renolit, Corp Nationwide . . . . . . . . . . . . . . . . (856) 467-3800 Copperstate Cabinets LLC Metro Tucson . . . . . . . . . . . . . . (520) 777-3331 The Home Depot Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Metro Tucson* . . . . . . . . . . . . . . (520) 309-9756

Cable TV Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . . (520) 629-8414

Carpet Cleaning/Restoration Americare Carpet Upholstery & Tile Cleaning Metro Tucson* . . . . . . . . . . . . . . (520) 579-9072 Arizona Carpet Care Valleywide* . . . . . . . . . . . . . . . . (602) 604-8331 Extreme Carpet Care LLC Metro Phoenix . . . . . . . . . . . . . . (480) 633-7176 Fosters Carpet Care and Repair Metro PHX & Metro Tucson . . . (480) 497-8617 Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 539-2696 Palm Valley Carpet Cleaning, LLC Metro Phoenix* . . . . . . . . . . . . . (323) 627-2582 Pride Carpet and Upholstery Cleaning Valleywide* . . . . . . . . . . . . . . . . (602) 843-3200 Rite-Way Carpet Valleywide* . . . . . . . . . . . . . . . . (602) 685-0112 Signature West Carpet Cleaning Metro Phoenix . . . . . . . . . . . . . . (480) 830-9617 Southern Shine Carpet Cleaning Metro Phoenix* . . . . . . . . . . . . . (623) 696-7299 Venturi Restoration & Clean Valleywide* . . . . . . . . . . . . . . . . (480) 820-5555

Carpet, Floor Covering & Patio Grass Brown Sales Statewide . . . . . . . . . . . . . . . . . . (602) 914-4579 Carpeturn.com Metro PHX* & Metro Tucson* . . (855) 889-6200 Criterion Brock Valleywide* . . . . . . . . . . . . . . . . (602) 469-9395 Criterion Brock (Tucson) Tucson* & Surrounding Area* . . (520) 790-0740 Desert Floors, Inc. Tucson . . . . . . . . . . . . . . . . . . . . (520) 918-1022 Distinctive Carpets, Inc. Statewide* . . . . . . . . . . . . . . . . . (520) 745-2600 J.R McDade Flooring (Phoenix) Valleywide* . . . . . . . . . . . . . . . . (602) 258-7219 J.R McDade Flooring (Tucson) Metro PHX & Metro Tucson . . . (520) 294-9911 One Source Interiors Valleywide* . . . . . . . . . . . . . . . . (602) 903-2545 Puckett’s Flooring Statewide* . . . . . . . . . . . . . . . . . (480) 990-8191 Redi Carpet - Arizona Metro PHX & Flagstaff* . . . . . . . (480) 350-9615 Redi Carpet -Tucson Tucson* & Surrounding Area* . . (520) 884-5556 Wilkinson Floor Covering, Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 438-2663

Carport Repair Services Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . . (602) 494-1556 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

CCTV Integrated Protective Systems, Inc Metro Phoenix* . . . . . . . . . . . . . (623) 587-1244 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Ceramic Tile & Bath Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Chiller Services DP Air Corporation Metro Tucson* . . . . . . . . . . . . . . (520) 622-3241 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . . (480) 998-9620

Cleaning Services - Biohazard BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Spray Systems Environmental AZ*, CA* & NV* . . . . . . . . . . . . (480) 967-8300

Cleaning, Janitorial & Maintenance Services Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 539-2696 Genie Services Valleywide* . . . . . . . . . . . . . . . . (623) 582-6111 Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . . (480) 659-9141

Coin Operated Laundry Excalibur Laundries, Inc Statewide* . . . . . . . . . . . . . . . . . (714) 437-9000 WASH Multifamily Laundry Systems Metro PHX* & Metro Tucson* . . (800) 421-6897

Collection Agencies Better NOI Nationwide . . . . . . . . . . . . . . . . (888) 219-9105 National Credit Systems, Inc. Nationwide* . . . . . . . . . . . . . . . (800) 515-4375 Rent Recovery Solutions Metro PHX & Metro Tucson . . . (800) 335-0119 Residentcheck Nationwide . . . . . . . . . . . . . . . . (972) 404-0808 U.S. Collections West, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 995-3494 Wakefield and Associates, Inc. Nationwide* . . . . . . . . . . . . . . . (303) 537-2900

Collections J. Mark Heldenbrand, P.C. Valleywide* & Tucson* . . . . . . . (602) 254-3400

Commercial & Home Building Restoration BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Cheuvront Construction Valleywide* . . . . . . . . . . . . . . . . (602) 770-7733

Commercial Mortgage Banker Centennial Mortgage, Inc. Nationwide* . . . . . . . . . . . . . . . (480) 621-8132 Legacy Capital Advisors, LLC. Nationwide* . . . . . . . . . . . . . . . (602) 926-7426 Washington Federal Metro Phoenix* . . . . . . . . . . . . . (602) 553-7434

Commercial Mortgage Lender Love Funding Nationwide . . . . . . . . . . . . . . . . (202) 887-0435

Concrete & Masonry Repair RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Concrete Coatings Central Valley Specialties Statewide* . . . . . . . . . . . . . . . . . (602) 437-2046 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427 Westcoat Statewide . . . . . . . . . . . . . . . . . . (800) 250-4519

Concrete Sidewalk Grinding Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Const. Remodeling & RepairRestoration & Turnkey Arizona Fire & Water Restoration, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 775-8000 Diamondback Neighborhood Services, LLC Metro Phoenix* . . . . . . . . . . . . . (480) 682-4205 Faith Restoration Metro Phoenix* . . . . . . . . . . . . . (480) 813-5619 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Genie Services Valleywide* . . . . . . . . . . . . . . . . (623) 582-6111 Hardison/Downey Construction, Inc. Southwest U.S. . . . . . . . . . . . . . (602) 861-0044 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . . (602) 944-2645 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 988-5304 Praxis Construction Group Statewide* . . . . . . . . . . . . . . . . . (800) 709-3347 S.M.D. Remodeling, LLC Metro Phoenix* . . . . . . . . . . . . . (602) 348-7989 SOS Builders, LLC Statewide* . . . . . . . . . . . . . . . . . (602) 266-5855 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . . (520) 888-4826

Corporate Housing Oakwood Corporate Housing (Tempe) Worldwide* . . . . . . . . . . . . . . . . (480) 894-9575

Countertop & Cabinets-New Arizona Royal Granite & Remodeling, LLC Statewide . . . . . . . . . . . . . . . . . . (602) 405-5558

Countertop Repair and Refinishing Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 468-0739 Get A Grip Resurfacing of Arizona Valleywide* . . . . . . . . . . . . . . . . (480) 784-4747 Wilkinson Floor Covering, Inc Metro Phoenix* . . . . . . . . . . . . . (602) 438-2663

Credit-Rental History Data Experian Rent Bureau Nationwide* . . . . . . . . . . . . . . . (310) 347-8126

Crime Scene Cleaning Bio-One Statewide* . . . . . . . . . . . . . . . . . (602) 770-4972 BioPro, LLC Statewide* . . . . . . . . . . . . . . . . . (602) 234-6856 Capstone Group LLC Metro Phoenix . . . . . . . . . . . . . . (480) 970-5424 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . . (602) 765-6162 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Spray Systems Environmental AZ*, CA* & NV* . . . . . . . . . . . . (480) 967-8300

Deck Resurfacing Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 834-8176 BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Deck Resurfacing, Replacement & Repair BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Hill Brothers Chemical Co. Statewide . . . . . . . . . . . . . . . . . . (623) 879-9210

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units). 18

Apartment News • January 2013

Developer Kitchell Development Company Phoenix . . . . . . . . . . . . . . . . . . . (602) 631-6177

Doors Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Drug Lab Remediation & Clean Up Spray Systems Environmental AZ*, CA* & NV* . . . . . . . . . . . . (480) 967-8300

Drywall Services AW Drywall Services LLC Valleywide* . . . . . . . . . . . . . . . . (602) 376-4456 Genie Services Valleywide* . . . . . . . . . . . . . . . . (623) 582-6111 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Drywell Drainage Systems RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Storm Water Pros, LLC Statewide* . . . . . . . . . . . . . . . . . (480) 620-2517 Torrent Resources Statewide* . . . . . . . . . . . . . . . . . (602) 268-0785

Electrical & Lighting Contractors & Services Archie’s HVAC & Electric Valleywide* . . . . . . . . . . . . . . . . (480) 921-8350 Bert’s Electric & Plumbing Tucson* & Surrounding Area* . . (520) 791-7800 Digital Logic Statewide* . . . . . . . . . . . . . . . . . (602) 694-0500 Harmon Electric, Inc. Statewide* . . . . . . . . . . . . . . . . . (623) 879-0010 Haskins Electric LLC Metro Phoenix . . . . . . . . . . . . . . (623) 937-3999 Kowalski Electrical Statewide* . . . . . . . . . . . . . . . . . (602) 944-2645 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427 Valley Wide Electric Valleywide* . . . . . . . . . . . . . . . . (623) 587-0802

Electrical, Plumbing, AC Contractors Express Statewide* . . . . . . . . . . . . . . . . . (480) 834-0822 Harmon Electric, Inc. Statewide* . . . . . . . . . . . . . . . . . (623) 879-0010 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Electric Vehicle Charging Stations VERDEK Nationwide . . . . . . . . . . . . . . . . (770) 401-2120

Electronic Payment Processing RentPayment Nationwide . . . . . . . . . . . . . . . . (866) 289-5977

Embroidery & Silkscreen International Corporate Apparel Nationwide* . . . . . . . . . . . . . . . (520) 293-6790 Koalaty Embroidery Inc. Nationwide* . . . . . . . . . . . . . . . (602) 926-1600 Tortuga Promotions Nationwide* . . . . . . . . . . . . . . . (480) 966-9076

Emergency Services ATI Statewide* . . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . . (602) 765-6162 Rapid Response Services LLC Metro Phoenix . . . . . . . . . . . . . . (480) 833-0224 Valley Protective Services, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 777-0003

Employment & Background Screening Crimshield, Inc Nationwide . . . . . . . . . . . . . . . . (888) 422-2547

Employment Services AAA Apartment Staffing Valleywide* . . . . . . . . . . . . . . . . (602) 840-0258 ALLSTAFF Services, Inc.™ (HQ) Statewide . . . . . . . . . . . . . . . . . . (602) 277-3381 ALLSTAFF Services, Inc.™ (Tucson) Statewide . . . . . . . . . . . . . . . . . . (520) 296-1666 ApartmentJobs.com Nationwide* . . . . . . . . . . . . . . . (877) 682-6200 BG Staffing Metro Phoenix . . . . . . . . . . . . . . (602) 385-1092 Career Strategies, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 955-5811 DORADO Personnel Tucson* & Surrounding Area* . . (520) 323-3350 Renoir Staffing, LLC Metro Phoenix . . . . . . . . . . . . . . (800) 573-6647

Energy Services Promise Energy Nationwide . . . . . . . . . . . . . . . . (800) 282-2000

Exercise Equipment Above & Beyond Fitness Repair, LLC Valleywide* . . . . . . . . . . . . . . . . (480) 272-9361 Advanced Exercise Equipment Nationwide* . . . . . . . . . . . . . . . (602) 708-3764 American Fitness Services Metro Phoenix* . . . . . . . . . . . . . (480) 664-7115 Commercial Fitness Superstore Statewide* . . . . . . . . . . . . . . . . . (480) 838-0555 Comm-Fit Arizona Metro Phoenix* . . . . . . . . . . . . . (480) 580-0252 FitLogistix Nationwide . . . . . . . . . . . . . . . . (480) 273-4353 Gym Source Statewide . . . . . . . . . . . . . . . . . . (480) 775-1496 Marathon Fitness Inc. Nationwide* . . . . . . . . . . . . . . . (800) 391-9496 Promaxima Fitness Nationwide* . . . . . . . . . . . . . . . (713) 667-9606

Fence Repair & Installation Automatic Gate Systems, Inc. Metro Phoenix . . . . . . . . . . . . . . (602) 267-7778 Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . . (602) 494-1556 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Fiberglass Repair & Tubs Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 468-0739

Financial Services Edward Jones Nationwide . . . . . . . . . . . . . . . . (480) 895-3254 TruWest Credit Union Metro Phoenix* . . . . . . . . . . . . . (602) 629-1899

Fire & Flood Restoration Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . . (623) 266-2761 Arizona Fire & Water Restoration, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 775-8000 BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . . (602) 765-6162 Faith Restoration Metro Phoenix* . . . . . . . . . . . . . (480) 813-5619 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 GXS Construction Valleywide* . . . . . . . . . . . . . . . . (602) 224-1120 Har-Bro West, Inc. Metro PHX* & Metro Tucson* . . (480) 449-3900 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 988-5304 Praxis Construction Group Statewide* . . . . . . . . . . . . . . . . . (800) 709-3347 Servpro of Central Glendale/West Phoenix Metro Phoenix* . . . . . . . . . . . . . (602) 252-0569 Servpro of Gilbert and Chandler South Metro Phoenix* . . . . . . . . . . . . . (480) 558-7620 Specialty Water Damage Restoration LLC Metro Phoenix* . . . . . . . . . . . . . (602) 291-9030 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . . (520) 888-4826

Fire Alarms Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . . (480) 507-2850 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . . (480) 464-0509 Safeguard Statewide* . . . . . . . . . . . . . . . . . (480) 609-6200 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Fire Extinguishers Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . . (480) 507-2850 Desert State Fire Statewide* . . . . . . . . . . . . . . . . . (480) 264-3763 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . . (480) 464-0509 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Fire Hydrants Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . . (480) 507-2850 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . . (480) 464-0509 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Fire Sprinklers Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . . (480) 507-2850 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . . (480) 464-0509 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Floor Coverings Arizona Flooring and Interiors Statewide* . . . . . . . . . . . . . . . . . (602) 327-0284 Armstrong World Industries, Inc. Statewide . . . . . . . . . . . . . . . . . . (800) 356-9321 Lowe’s Inc. Nationwide* . . . . . . . . . . . . . . . (623) 414-0920 Marathon Fitness Inc. Nationwide* . . . . . . . . . . . . . . . (800) 391-9496 Mohawk Industries Statewide* . . . . . . . . . . . . . . . . . (330) 620-6151 Shaw Industries Nationwide* . . . . . . . . . . . . . . . (714) 317-9999 Wilkinson Floor Covering, Inc Metro Phoenix* . . . . . . . . . . . . . (602) 438-2663

Furniture & Upholstery Services Cort Furniture Rentals (Tucson) Statewide* . . . . . . . . . . . . . . . . . (520) 881-0070 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . . (520) 881-1207

Furniture Rentals AZ Furniture and Mattress Liquidators Metro Phoenix . . . . . . . . . . . . . . (623) 582-1550 Cort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Valleywide* & Some Tucson* . . (480) 831-8851

General Contractor/Construction Management Hardison/Downey Construction, Inc. Southwest U.S. . . . . . . . . . . . . . (602) 861-0044 R & E Contracting, LLC Metro Phoenix* . . . . . . . . . . . . . (623) 570-1605 Tofel Construction (Tucson) Statewide* . . . . . . . . . . . . . . . . . (520) 571-0101

General Contractor-Licensed Arizona Fire & Water Restoration, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 775-8000 BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Davis Companies Valleywide . . . . . . . . . . . . . . . . . (909) 795-0077 Hardison/Downey Construction, Inc. Southwest U.S. . . . . . . . . . . . . . (602) 861-0044

General Contractor-Licensed/Bonded for Comm/Res. All Struct LLC Metro Tucson* . . . . . . . . . . . . . . (520) 247-3793 BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 730-0594 Finocchiaro Construction LLC Metro Phoenix . . . . . . . . . . . . . . (602) 971-0337 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Fortress General Contracting, Inc. Maricopa County* . . . . . . . . . . . (480) 736-3951 Gorman Roofing Services, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 262-2423 Hardison/Downey Construction, Inc. . . . . . . . . Southwest U.S. . . . . . . . . . . . . . (602) 861-0044 Marbecc Custom Designs Statewide* . . . . . . . . . . . . . . . . . (480) 836-8261 MT Builders Statewide . . . . . . . . . . . . . . . . . . (480) 443-3376

Property Rock Resources Valleywide . . . . . . . . . . . . . . . . . (602) 466-0093 Seamless Services, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 964-1052 Summit Builders Construction Company Statewide . . . . . . . . . . . . . . . . . . (602) 840-7700 ZZone Construction, LLC Metro Phoenix . . . . . . . . . . . . . . (623) 594-7663

Glass & Screen Cheaper Window Glass Valleywide* . . . . . . . . . . . . . . . . (602) 995-2102 Glassbusters, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 964-4664 Open Enclose LLC Metro Tucson* . . . . . . . . . . . . . . (520) 358-4553

Golf Carts/Utility Vehicles A-1 Golf Cart Leasing West of the Mississippi* . . . . . . . (480) 855-7800

Group Purchasing Professional Apartment Services Nationwide* . . . . . . . . . . . . . . . (800) 875-0250

HVAC Jasper Air Metro Phoenix* . . . . . . . . . . . . . (602) 814-0504

Helium & Balloons Arizona Air Boutique, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 867-4606 Unique Aire Helium & Balloons Statewide* . . . . . . . . . . . . . . . . . (480) 830-0770

Insurance Adams Business Dimensions, Inc. Southwest U.S.* . . . . . . . . . . . . . (602) 885-9500 Beecher Carlson Insurance Agency, LLC Statewide* . . . . . . . . . . . . . . . . . (602) 996-7600 Bowman & Associates Insurance Agency Phoenix* . . . . . . . . . . . . . . . . . . (800) 456-0241 Crest Insurance Group Nationwide* . . . . . . . . . . . . . . . (480) 839-2252 LeaseTerm Solutions Western U.S . . . . . . . . . . . . . . . (678) 206-2910 Nationwide Insurance Metro Phoenix,Nationwide . . . . (602) 718-1220 Networked Insurance Agents Nationwide . . . . . . . . . . . . . . . . (480) 292-9642 Nexus Partners Insurance Solutions Metro Phoenix* . . . . . . . . . . . . . (480) 422-1536 San Tan Insurance Services, LLC Statewide* . . . . . . . . . . . . . . . . . (480) 391-3883 SCF Arizona Phoenix . . . . . . . . . . . . . . . . . . . (602) 631-2000 The Mahoney Group (Phoenix) Mesa . . . . . . . . . . . . . . . . . . . . . (480) 214-2712 The Mahoney Group (Tucson) Tucson* & Surrounding Area* . . (520) 784-6673

Insurance-Claims Assistance On-Site Contents Cleaning & Restoration, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 723-2534 Bennett and Porter Insurance Services Metro Phoenix . . . . . . . . . . . . . . (480) 212-1150 CIBA Insurance Services Nationwide . . . . . . . . . . . . . . . . (818) 638-8525 Cox Insurance Services Statewide* . . . . . . . . . . . . . . . . . (480) 907-6000 CSE Insurance Group AZ*, CA* & TX*, Nationwide* . (800) 282-6848 Pfister Insurance Agency-Farmers Insurance Statewide* . . . . . . . . . . . . . . . . . (623) 581-0700 Sterling Grant & Associates, LLC Statewide* . . . . . . . . . . . . . . . . . (602) 954-7200

Insurance–Commercial Farmers Insurance - Schaffroth Agency Statewide* . . . . . . . . . . . . . . . . . (480) 688-2908

Insurance-Public Adjuster The Greenspan Company/Adjusters International Nationwide* . . . . . . . . . . . . . . . (480) 970-7869 Shull & Associates Statewide* . . . . . . . . . . . . . . . . . (623) 687-8801 Skipton & Associates, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 992-7577

Interior Design Designs For You Nationwide* . . . . . . . . . . . . . . . (480) 517-0080 Gia Venturi Interiors Metro Phoenix* . . . . . . . . . . . . . (602) 914-9223 J Bella Interiors Nationwide . . . . . . . . . . . . . . . . (480) 967-2121

Internet Services & Access Provider Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . . (520) 629-8414

Key Control & Asset Management HandyTrac Systems Key Control Systems . . . . . Nationwide* . . . . . . . . . . . . . . . (800) 665-9994 KeyTrak, Inc. Nationwide* . . . . . . . . . . . . . . . (888) 539-8725

Kitchen & Bath Refinishing Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 468-0739

Landscape and Tree Service Desert Appeal Landscape LLC Metro Phoenix* . . . . . . . . . . . . . (480) 570-5754 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . . (702) 459-3192

Landscape Maintenance Acacia Landscape Services, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 253-7354 The Commercial Ranger Metro Phoenix . . . . . . . . . . . . . . (602) 910-4745 Empire Landscape & Maintenance, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 550-4154 Epic Landscape Construction, Inc. Metro Phoenix* . . . . . . . . . . . . . (623) 516-9014 GPM Landscape Metro Phoenix . . . . . . . . . . . . . . (602) 469-0652 The Groundskeeper (Gilbert) Metro Phoenix* . . . . . . . . . . . . . (480) 545-0456 Landmark Land Management LLC Metro Phoenix* . . . . . . . . . . . . . (602) 323-9696 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . . (480) 456-0608 Quality Building Maintenance LLC Valleywide* . . . . . . . . . . . . . . . . (602) 568-5944 Shamrock Landscaping, Inc. Valleywide . . . . . . . . . . . . . . . . . (602) 606-7603

Landscape Maintenance & Services AME Southwest Landscape and Irrigation Metro PHX & Metro Tucson . . . (480) 558-3160 Asset Landscaping Metro Phoenix* . . . . . . . . . . . . . (602) 353-8877

Gothic Grounds Management, Inc. (Phx) Metro Phoenix . . . . . . . . . . . . . . (602) 540-6917 Greenway Landscape, Inc. Metro Tucson* . . . . . . . . . . . . . . (520) 441-1297 Landscape Pros & Design LLC Metro Phoenix* . . . . . . . . . . . . . (480) 228-9630 Rain Key LLC Metro Phoenix* . . . . . . . . . . . . . (480) 239-4223 Safari Pools & Landscape Valleywide* . . . . . . . . . . . . . . . . (480) 633-6494 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . . (702) 459-3192 SiteWorks Metro Phoenix* . . . . . . . . . . . . . (480) 820-1600 Tree Pros, LLC Valleywide* . . . . . . . . . . . . . . . . (602) 216-0400 Waddell Landscape Metro Phoenix* . . . . . . . . . . . . . (623) 536-2200

Landscape Material All Rock Supply Metro Phoenix . . . . . . . . . . . . . . (480) 760-5951

Landscape Sprinkler Services Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . . (602) 942-3653

Landscaping Services Carescape Valleywide . . . . . . . . . . . . . . . . . (623) 583-8700 Catalina Landscape Maintenance Tucson . . . . . . . . . . . . . . . . . . . . (520) 887-1204 Details Landscaping Valleywide . . . . . . . . . . . . . . . . . (623) 435-7207 Fortis Landcare Metro Phoenix* . . . . . . . . . . . . . (602) 254-4447 IDT Landscaping LLC Valleywide* . . . . . . . . . . . . . . . . (480) 829-8530 Integrated Landscape Management, LLC Metro Phoenix . . . . . . . . . . . . . . (480) 675-7709 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . . (480) 456-0608 Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . . (602) 942-3653 The Groundskeeper (Tucson) Statewide* . . . . . . . . . . . . . . . . . (520) 571-1575 Wild Briar Landscape Valleywide . . . . . . . . . . . . . . . . . (480) 899-5192 Xeriscapes Unlimited, Inc. Phoenix* . . . . . . . . . . . . . . . . . . (602) 252-6434

Leak Locating RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Leasing Incentives AIM Cruise Incentives Nationwide* . . . . . . . . . . . . . . . (818) 706-9822

Legal Services Dodge & Vega PLC Statewide* . . . . . . . . . . . . . . . . . (480) 656-8333 Fennemore Craig Metro Phoenix . . . . . . . . . . . . . . (602) 916-5000 Gallagher & Kennedy Phoenix . . . . . . . . . . . . . . . . . . . (602) 530-8540 Snell & Wilmer L.L.P. Metro Phoenix* . . . . . . . . . . . . . (602) 382-6000

Low Income Housing Program Administration HOM, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 265-4640

Mail Boxes Exterior Systems Statewide* . . . . . . . . . . . . . . . . . (480) 990-3909

Maintenance Supplies AZ PARTSMASTER (Phoenix) Statewide* . . . . . . . . . . . . . . . . . (602) 233-3580 AZ PARTSMASTER (Tucson) Tucson* & Surrounding Area* . . (520) 573-5828 HD Supply Facilities Maintenance Valleywide* . . . . . . . . . . . . . . . . (800) 431-3000 Maintenance Supply Headquarters Phoenix . . . . . . . . . . . . . . . . . . . (480) 760-4100 The Home Depot Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Metro Tucson* . . . . . . . . . . . . . . (520) 309-9756

Management Consulting & Training Occupancy Solutions LLC Nationwide* . . . . . . . . . . . . . . . (800) 865-0948

Marketing, Research & Statistics Pierce-Eislen AZ, CO & Southern CA . . . . . . . (480) 663-1149 RealData, Inc. Southwest U.S. . . . . . . . . . . . . . (602) 789-1223

Masonry Fence & Wall Repair Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Mattresses AZ Furniture and Mattress Liquidators Metro Phoenix . . . . . . . . . . . . . . (623) 582-1550

Mold & Asbestos Remediation Arizona Fire & Water Restoration, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 775-8000 ATI Statewide* . . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . . (602) 765-6162 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 988-5304 Spray Systems Environmental AZ*, CA* & NV* . . . . . . . . . . . . (480) 967-8300

Mold Removal & Clean Up BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . . (602) 944-2645

Mortgage Lender Johnson Capital Nationwide . . . . . . . . . . . . . . . . (602) 957-1112

Mortgage, Real Estate & Insurance Services Amerifirst Financial, Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 743-4509 Keystone Commercial Capital Nationwide* . . . . . . . . . . . . . . . (602) 997-3810

Moving & Storage On The Move, Inc. Nationwide* . . . . . . . . . . . . . . . (800) 645-9949

Neighborhood Revitalization Phoenix Revitalization Corporation (non-profit) Phoenix* . . . . . . . . . . . . . . . . . . (602) 259-6895

Odor Elimination Biosweep of Phoenix Statewide* . . . . . . . . . . . . . . . . . (602) 639-1902 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091

Online Leasing VaultWare Nationwide* . . . . . . . . . . . . . . . (480) 905-3668

Online Rent Payments Property Solutions Nationwide* . . . . . . . . . . . . . . . (602) 324-9223 RentPayment Nationwide . . . . . . . . . . . . . . . . (866) 289-5977

Paging Systems Corporate Answer/Arizona Action Paging Nationwide* . . . . . . . . . . . . . . . (602) 244-1833

Painting Services A Real Deal Painting Statewide* . . . . . . . . . . . . . . . . . (623) 362-9561 Accent Painting & Construction Inc. Statewide . . . . . . . . . . . . . . . . . . (480) 614-5839 C & M Homes & Commercial Services Metro Phoenix* . . . . . . . . . . . . . (480) 836-7222 CertaPro Painters Statewide* . . . . . . . . . . . . . . . . . (480) 962-8180 Empire Community Painting Statewide* . . . . . . . . . . . . . . . . . (480) 560-8525 Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 539-2696 Genie Services Valleywide* . . . . . . . . . . . . . . . . (623) 582-6111 Ghaster Painting & Coatings, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 277-8541 Giant Painting and Construction, Inc. Metro Phoenix . . . . . . . . . . . . . . (602) 993-4681 Imperial Contracting Valleywide* . . . . . . . . . . . . . . . . (480) 892-9157 Indigo Painting Valleywide* . . . . . . . . . . . . . . . . (602) 304-0800 Investment Painting Services, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 242-5737 JLS Companies Metro Phoenix* . . . . . . . . . . . . . (480) 703-1967 LeBreck Painting, Inc. Metro Tucson* . . . . . . . . . . . . . . (520) 628-3582 Metzger’s Painting Professionals, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 672-5069 One 80 Painting Metro Phoenix* . . . . . . . . . . . . . (602) 997-1434 Papago Painting, Ent. Statewide* . . . . . . . . . . . . . . . . . (602) 340-0886 Paramount Painting, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 369-5717 Synergy Painting, Inc. AZ*, CO* & UT* . . . . . . . . . . . . (602) 469-8449

Painting Supplies Glidden Professional Metro Phoenix* . . . . . . . . . . . . . (480) 948-0757 Frazee Paint Industries Phoenix* . . . . . . . . . . . . . . . . . . (303) 371-5600 PPG Pittsburgh Paints Nationwide* . . . . . . . . . . . . . . . (602) 956-1150 Sherwin-Williams Statewide* . . . . . . . . . . . . . . . . . (602) 861-3171

Pavement Maintenance Asphalt Technologies / KFM Striping and Curb Company Valleywide* . . . . . . . . . . . . . . . . (602) 462-9114 Bates Paving & Sealing, Inc. Statewide* . . . . . . . . . . . . . . . . . (520) 741-2100 Cactus Asphalt Statewide* . . . . . . . . . . . . . . . . . (602) 370-3363 Dunn-Edwards Paint Corporation (Tucson) Metro Tucson* . . . . . . . . . . . . . . (520) 444-7240 Dynamite Paving and Sealcoat, Inc. Phoenix . . . . . . . . . . . . . . . . . . . (602) 258-9588 M.R. Tanner Construction Metro Phoenix . . . . . . . . . . . . . . (480) 633-8500 Morgan Pavement AZ*, NM* & NV* . . . . . . . . . . . (480) 646-4781 Quality Emulsions, LLC Statewide . . . . . . . . . . . . . . . . . . (480) 619-4100 SealMaster AZ Statewide* . . . . . . . . . . . . . . . . . (602) 253-4660

Payroll, ASO,PEO Oasis Outsourcing Statewide* . . . . . . . . . . . . . . . . . (602) 405-7033

Pest Control Services All Bed Bugs Begone, LLC Statewide* . . . . . . . . . . . . . . . . . (480) 659-9011 Alpha Pest Control Metro PHX* & Metro Tucson* . . (800) 256-8612 Amera Sun City Pest Control Metro Phoenix* . . . . . . . . . . . . . (623) 979-6467 Arizona Pest Squad, LLC Metro Phoenix . . . . . . . . . . . . . . (480) 544-1115 Burns Pest Elimination (Phoenix) Statewide* . . . . . . . . . . . . . . . . . (602) 971-4782 Burns Pest Elimination (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 882-4776 City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 944-0099 Eliminex Termite & Pest Control Metro Phoenix* . . . . . . . . . . . . . (602) 942-2847 HomeTeam Pest Defense Metro Phoenix . . . . . . . . . . . . . . (480) 929-7620 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 964-8900 Mike’s Swat Team Pest and Termite Control Valleywide* . . . . . . . . . . . . . . . . (602) 944-7700 Northwest Exterminating-Tucson Tucson . . . . . . . . . . . . . . . . . . . . (520) 888-5779 Nose Knows LLC Metro Phoenix* . . . . . . . . . . . . . (480) 370-4767 Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . . (602) 942-3653 Smart Pest Solutions Valleywide* . . . . . . . . . . . . . . . . (480) 621-8438 Terminix Metro Phoenix . . . . . . . . . . . . . . (602) 431-4980 Western Exterminator Company Metro PHX* & Metro Tucson* . . (602) 273-1681

Pigeon Control KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 964-8900

Pipe Renewal & Restoration

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units). Apartment News • January 2013

RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Playground Maintenance & Contractor Safe and Sound Playgrounds Statewide* . . . . . . . . . . . . . . . . . (480) 888-8784

Plumbers Alliance Plumbing Service & Repair Phoenix . . . . . . . . . . . . . . . . . . . (480) 633-3020 Marlin Services Maricopa County* . . . . . . . . . . . (602) 470-1040

Plumbing Contractors & Services Alliance Plumbing Service & Repair Phoenix . . . . . . . . . . . . . . . . . . . (480) 633-3020 Arizona Plumbing Services, Inc. Maricopa County* . . . . . . . . . . . (602) 442-8757 Armor Plumbing & Boiler MetroPHX* & Metro Tucson* . . (480) 782-9324 Belsito Plumbing LLC Statewide* . . . . . . . . . . . . . . . . . (480) 425-9900 Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 835-8220 Brewer Commercial Services Valleywide* . . . . . . . . . . . . . . . . (602) 789-8858 D.W. Plumbing and Maintenance Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 789-1920 Delta Mechanical, Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 898-0007 Grace Plumbing Services, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 704-3785 Plumb Plumbing LLC Pima County* . . . . . . . . . . . . . . (520) 629-0504 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Rooter 2000 Plumbing and Drain Valleywide . . . . . . . . . . . . . . . . . (480) 967-5943 Roto-Rooter Service & Plumbing Co. Maricopa County* . . . . . . . . . . . (800) 381-4161 Roto Rooter Plumbers (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 741-0796 West Coast Plumbing & Air Metro Phoenix* . . . . . . . . . . . . . (623) 582-1117

Plumbing Fixtures & Supplies Ferguson Enterprises, Inc. Tucson* & Surrounding Area* . . (520) 792-1700 Plumbing Suppliers Inc. Metro Tucson* . . . . . . . . . . . . . . (520) 326-6433 Roto Rooter Plumbers (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 741-0796

Plumbing Products Manufacturer Moen Incorporated Nationwide* . . . . . . . . . . . . . . . (440) 962-2000

Political Consulting Capitol Consulting, LLC Phoenix . . . . . . . . . . . . . . . . . . . (602) 712-1121

Pool Furniture Manufacturer Leisure Creations Nationwide . . . . . . . . . . . . . . . . (866) 765-6726

Pool Service & Repair Silver Lining Pool Service, LLC Metro Phoenix* . . . . . . . . . . . . . (480) 359-6380

Pool/Patio Furniture-Refurbishing Sun Patio Furniture Nationwide* . . . . . . . . . . . . . . . (480) 227-2776

Printing & Marketing Allegra-Integrated Marketing & Print Solutions Metro Phoenix*,Nationwide* . . (480) 941-4842 DP Solutions, Inc. Metro Tucson . . . . . . . . . . . . . . (520) 393-3551 SIGNWORX Nationwide* . . . . . . . . . . . . . . . (602) 268-1875

Process Service & Evictions AAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953 Acquisition Process Serving Statewide* . . . . . . . . . . . . . . . . . (602) 486-5894

Property Management Software AppFolio, Inc. Nationwide* . . . . . . . . . . . . . . . (805) 617-2163 NQUEUE BillBack, LLC Nationwide* . . . . . . . . . . . . . . . (602) 426-1550 Yardi Systems, Inc. Nationwide* . . . . . . . . . . . . . . . (805) 699-2040

Property Tax Consulting R.L. Cohen & Associates, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 640-9777 Thomson Reuters Nationwide . . . . . . . . . . . . . . . . (480) 270-6011

Public Health Maricopa County Tobacco Use Prevention Program Maricopa County . . . . . . . . . . . . (602) 372-7272

Real Estate Brokers/Commercial CB Richard Ellis Worldwide . . . . . . . . . . . . . . . . (602) 735-5555 Marcus & Millichap (Cliff David) Valleywide* . . . . . . . . . . . . . . . . (602) 952-9669 Marcus & Millichap (Pete TeKampe) Metro Phoenix* . . . . . . . . . . . . . (602) 952-9669 Marcus & Millichap (Richard Butler) Metro PHX & Metro Tucson . . . (602) 952-9669 Transwestern Commercial Services Valleywide* . . . . . . . . . . . . . . . . (602) 956-5000

Real Estate Brokers/Multi-family Apartment Realty Advisors Statewide* . . . . . . . . . . . . . . . . . (602) 252-4232 PTE Real Estate Group Metro Phoenix* . . . . . . . . . . . . . (480) 344-1732

Real Estate Services/Consulting Michael A. Lieb, Ltd. Metro Phoenix . . . . . . . . . . . . . . (602) 870-9741

Refinishing/Resurfacing Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 468-0739 NuSurface Phoenix Metro, LP Statewide* . . . . . . . . . . . . . . . . . (602) 395-2007

Refuse Removal & Recycling Services Republic Services Valleywide* . . . . . . . . . . . . . . . . (602) 442-5997 Saguaro Environmental Services Pima County* . . . . . . . . . . . . . . (520) 745-8820

Renovation Supplies Renovations Plus Nationwide . . . . . . . . . . . . . . . . (303) 465-9009

Renters Insurance

Assurant Specialty Property Nationwide . . . . . . . . . . . . . . . . (702) 824-1384 Bader Company Nationwide . . . . . . . . . . . . . . . . (888) 223-3726 Better NOI Nationwide . . . . . . . . . . . . . . . . (888) 219-9105 Renters Legal Liability, LLC Nationwide* . . . . . . . . . . . . . . . (801) 994-0237

Resident Referral Services Apartment Hunters . . . . . . . . . . . . Valleywide* (602) 863-1500

Retention/Resident Services AIM Cruise Incentives Nationwide* . . . . . . . . . . . . . . . (818) 706-9822 Apartment Life Statewide . . . . . . . . . . . . . . . . . . (623) 243-0120 Rainbow Housing Assistance Corporation Metro Phoenix . . . . . . . . . . . . . . (623) 889-3391

Revenue Management Software Rainmaker Nationwide . . . . . . . . . . . . . . . . (678) 578-5700

Roof Coatings Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 834-8176 BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Red Mountain Roofing, LLC. Metro PHX* & Metro Tucson* . . (480) 268-7379 RenCo, LLC Statewide* . . . . . . . . . . . . . . . . . (602) 867-9386 Roofing Southwest AZ*, NV* & South CA* . . . . . . . (480) 752-8550

Roofing Services Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 834-8176 ATI Statewide* . . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Broken Arrow Construction Company Statewide* . . . . . . . . . . . . . . . . . (480) 890-2322 Diversified Roofing Corporation Metro Phoenix,Metro Tucson . . (602) 850-8265 Diversified Roofing Corporation of Tucson Metro Tucson . . . . . . . . . . . . . . (520) 670-1004 Gryphon Companies, Inc. . . . . . . . . . Statewide* (480) 994-5500 Inca Roofing, Inc. . . . . . . . . . . . . . . . Statewide* (602) 544-0998 Jim Brown & Sons Roofing Co. Inc Statewide* . . . . . . . . . . . . . . . . . (623) 247-9252 KY-KO Roofing Systems . . . . . . Metro Phoenix (602) 944-4600 Paramount Roofing Metro Phoenix* . . . . . . . . . . . . . (480) 292-7929 Red Mountain Roofing, LLC. Metro PHX* & Metro Tucson* . . (480) 268-7379 RenCo, LLC Statewide* . . . . . . . . . . . . . . . . . (602) 867-9386 Roofing Southwest AZ*, NV* & South CA* . . . . . . . (480) 752-8550 Seamless Services, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 964-1052 Starkweather Roofing, Inc Statewide* . . . . . . . . . . . . . . . . . (602) 997-0529 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427 Sunvek Metro Phoenix* . . . . . . . . . . . . . (623) 349-7663 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . . (520) 888-4826 United Asset Services Nationwide* . . . . . . . . . . . . . . . (602) 340-8274 Western Roofing Systems, Inc. AZ*, NV* & South CA* . . . . . . . (480) 967-8073

Roofing and Water Proofing Consultants Arizona’s Roof Consultant, LLC Statewide* . . . . . . . . . . . . . . . . . (480) 557-6255

RUB Systems Conservice Utility Management & Billing Nationwide* . . . . . . . . . . . . . . . (866) 866-0333 Multifamily Utility Company Nationwide* . . . . . . . . . . . . . . . (800) 266-0968

Screen Doors & Bug Screens Blind Co. Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 834-8098

Screening Services AmRent Nationwide* . . . . . . . . . . . . . . . (855) 214-4743 Residentcheck Nationwide . . . . . . . . . . . . . . . . (972) 404-0808

Screening Services/Credit Reports AAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953 Airfactz Nationwide* . . . . . . . . . . . . . . . (800) 729-7776 Better NOI Nationwide . . . . . . . . . . . . . . . . (888) 219-9105 Contemporary Information Corporation Nationwide* . . . . . . . . . . . . . . . (800) 754-0009 CoreLogic SafeRent Nationwide* . . . . . . . . . . . . . . . (623) 670-3273 Credit Plus, Inc. Nationwide . . . . . . . . . . . . . . . . (800) 258-3488 Investigative Screening Valleywide* . . . . . . . . . . . . . . . . (480) 305-1350 LexisNexis Resident Screening Nationwide* . . . . . . . . . . . . . . . (480) 272-7862 National Tenant Network - Arizona (NTN-AZ) Statewide* . . . . . . . . . . . . . . . . . (480) 607-5288 On-Site.com Nationwide* . . . . . . . . . . . . . . . (602) 616-3279 RealPage, Inc. Worldwide* . . . . . . . . . . . . . . . . (877) 325-7243 Reliable Background Screening Nationwide* . . . . . . . . . . . . . . . (602) 870-7711 The Screening Pros Nationwide* . . . . . . . . . . . . . . . (602) 540-8786

Security Deposit Alternatives Better NOI Nationwide . . . . . . . . . . . . . . . . (888) 219-9105 SureDeposit Nationwide . . . . . . . . . . . . . . . . (800) 531-7873

Security Guard Services A Urban Tactical Security Metro Phoenix* . . . . . . . . . . . . . (602) 328-0005 Blue Steel Security Services Statewide* . . . . . . . . . . . . . . . . . (602) 283-4827 Eagle Eye Security Services, LLC

Metro PHX* & Metro Tucson* . . (623) 826-2067 Elite Protective Services Phoenix . . . . . . . . . . . . . . . . . . . (480) 792-1515 Emerald Security Group Metro PHX* & Metro Tucson* . . (623) 251-6056 Hite Security, LLC. Metro Tucson . . . . . . . . . . . . . . (520) 298-8834 Layne Security LLC Metro Phoenix*,PHX* & Surrounding Area* . . . . . . . . . . . . . . . . . . . . . . . . . (623) 377-6847

Security Services A Urban Tactical Security Metro Phoenix* . . . . . . . . . . . . . (602) 328-0005 Core Security Services Valleywide* . . . . . . . . . . . . . . . . (602) 518-6597 Multicom, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 244-1100 Securitas Security Services USA Nationwide* . . . . . . . . . . . . . . . (602) 414-3659 Securitas Security Services USA (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 296-3833 Signal 88 Security Valleywide* . . . . . . . . . . . . . . . . (623) 580-9416 Tatalovich & Associates, Inc. Phoenix . . . . . . . . . . . . . . . . . . . (602) 264-0007 Valley Protective Services, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 777-0003

Sewer & Drain Cleaning Brewer Commercial Services Valleywide* . . . . . . . . . . . . . . . . (602) 789-8858 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Sewer Line Cameraing RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Shopping Evaluations Ellis, Partners in Mystery Shopping (EPMS) Nationwide* . . . . . . . . . . . . . . . (972) 256-3767

Signs Fusion Sign and Design Nationwide* . . . . . . . . . . . . . . . (602) 288-8903 SIGNWORX Nationwide* . . . . . . . . . . . . . . . (602) 268-1875 Tile Signs & Graphics Statewide . . . . . . . . . . . . . . . . . . (480) 967-6029

Social Networking The I Too Corp Nationwide* . . . . . . . . . . . . . . . (920) 254-9400

Software for Apartment/Residential Property Mgmt AmSI Nationwide . . . . . . . . . . . . . . . . (404) 644-3203

Solar Energy Harmon Solar Statewide* . . . . . . . . . . . . . . . . . (623) 879-0010

Steps Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . . (602) 494-1556 Neece Precast & Supply Phoenix . . . . . . . . . . . . . . . . . . . (602) 242-1869 STIMCO Precast Products Nationwide* . . . . . . . . . . . . . . . (480) 898-8132 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Street Sweeping All City/Tri City Power Sweep Valleywide* . . . . . . . . . . . . . . . . (602) 678-0059 Epic Sweeping Service Valleywide* . . . . . . . . . . . . . . . . (623) 516-9014 Sunstate Sweeping, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 415-1506 Sunstate Sweeping, LLC. (Tucson) Tucson* & Surrounding Area* . . (520) 293-0400

Sub-flooring Genie Services Valleywide* . . . . . . . . . . . . . . . . (623) 582-6111 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Sub-metering Comptrol Technologies Valleywide* & Tucson* . . . . . . . (602) 392-2292 Conservice Utility Management & Billing . . . . . Nationwide* . . . . . . . . . . . . . . . (866) 866-0333 Minol USA Statewide . . . . . . . . . . . . . . . . . . (888) 766-1253 National Exemption Service, Inc. Nationwide . . . . . . . . . . . . . . . . (800) 241-8651 NWP Services Corporation Nationwide* . . . . . . . . . . . . . . . (949) 735-2625 Spectrum Phoenix, LLC dba Edison Micro Utilities Statewide* . . . . . . . . . . . . . . . . . (602) 274-1030 Utilities Management Concepts, Inc. Nationwide . . . . . . . . . . . . . . . . (626) 303-5553

Supplies - Electrical, Hardware & Plumbing

Leslie’s Poolmart Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 366-3926 Specialty Cleaning Valleywide* & Metro Tucson* . (480) 241-7525

Technology Consulting LeeShanok Network Solutions Statewide* . . . . . . . . . . . . . . . . . (520) 888-9122 LeeShanok Network Solutions (Phoenix) Statewide* . . . . . . . . . . . . . . . . . (602) 277-5757 Virtual Office Global, LLC Metro Phoenix,Nationwide . . . . (602) 297-5255

Telephone Answering & Messaging Systems Answer Phoenix Metro PHX* & Metro Tucson* . . (602) 248-8080 Corporate Answer/Arizona Action Paging Nationwide* . . . . . . . . . . . . . . . (602) 244-1833

Telephone Systems Century Link Statewide* . . . . . . . . . . . . . . . . . (800) 366-8201 Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . . (520) 629-8414

Termite Elimination Arizona Exterminating Metro PHX* & Metro Tucson* . . (602) 275-8555 Arizona Exterminating (Tucson) Metro Tucson* . . . . . . . . . . . . . . (520) 327-7400 City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 944-0099 Dynamic Pest Solutions, LLC Metro Phoenix . . . . . . . . . . . . . . (602) 721-9851 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 964-8900

Towing & Parking Enforcement Arizona Parking Enforcement Metro Phoenix* . . . . . . . . . . . . . (480) 232-6556 Arizona Parking Management by Bronco Metro Tucson* . . . . . . . . . . . . . . (520) 885-1925 Charity Towing Metro Phoenix . . . . . . . . . . . . . . (602) 249-2169 Go Green Environmental Metro Phoenix* . . . . . . . . . . . . . (480) 274-0043

Towing Service All City Towing Valleywide* . . . . . . . . . . . . . . . . (480) 255-2489 All Valley Impound/United Road Towing Valleywide* . . . . . . . . . . . . . . . . (602) 523-3322 Kwik Tow Valleywide* . . . . . . . . . . . . . . . . (623) 444-1020 R & M Towing LLC Valleywide . . . . . . . . . . . . . . . . . (602) 415-1565 SWAT Towing & Parking Enforcement Towing Service Valleywide* . . . . . . . . . . . . . . . . (480) 644-8181

Tree Service All Year Round Expert Tree Care Metro PHX* & Metro Tucson* . . (602) 647-4747 Arizona Treeworks Valleywide* . . . . . . . . . . . . . . . . (602) 841-2900 Phoenix Tree Service, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 866-2013 Premier Tree Service Inc Valleywide* . . . . . . . . . . . . . . . . (602) 550-4154 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . . (480) 456-0608 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . . (702) 459-3192 Top Leaf Tree Service Metro Phoenix* . . . . . . . . . . . . . (480) 833-6465 Tree Doctors, Inc. East Valley* . . . . . . . . . . . . . . . . (480) 844-4037 Tree Pros, LLC Valleywide* . . . . . . . . . . . . . . . . (602) 216-0400 Treetek Statewide . . . . . . . . . . . . . . . . . . (602) 705-1110

Uniforms, Apparel & Accessories Tortuga Promotions Nationwide* . . . . . . . . . . . . . . . (480) 966-9076

Utilities APS Statewide* . . . . . . . . . . . . . . . . . (602) 250-2966 Conservice Utility Management & Billing Nationwide* . . . . . . . . . . . . . . . (866) 866-0333 Salt River Project (SRP) Valleywide* . . . . . . . . . . . . . . . . (602) 236-4480

Utility Allocation Billing Comptrol Technologies Valleywide* & Tucson* . . . . . . . (602) 392-2292 Multifamily Utility Company Nationwide* . . . . . . . . . . . . . . . (800) 266-0968

Vending Services Larsen Vending Metro Phoenix* . . . . . . . . . . . . . (602) 257-8727 Vilar Vending, Inc. Metro Phoenix . . . . . . . . . . . . . . (480) 502-0905

Video Library DVD in Demand Statewide* . . . . . . . . . . . . . . . . . (480) 234-9684 Resident Entertainment Services Nationwide* . . . . . . . . . . . . . . . (623) 399-8859

Video Mystery Shopping Business Observations West of the Mississippi* . . . . . . . (623) 594-2113 The Buyer’s View, LLC Statewide . . . . . . . . . . . . . . . . . . (623) 594-0544

Washers & Dryers - Coin Metered Coin & Professional Equip. Company Phoenix* . . . . . . . . . . . . . . . . . . (602) 248-0808 Coin & Professional Equip. Company (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 790-7377 Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (602) 722-6959 Excalibur Laundries, Inc Statewide* . . . . . . . . . . . . . . . . . (714) 437-9000 Macgray Intelligent Laundry Systems Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Macgray Intelligent Laundry Systems (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729

Waste Management Right Away Disposal Metro PHX & Metro Tucson . . . (480) 907-9298 Valet Waste Nationwide . . . . . . . . . . . . . . . . (813) 247-7524 Waste Consolidators, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 897-3601 Waste Management Statewide* . . . . . . . . . . . . . . . . . (888) 964-9760

Water Conditioning & Purification Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Water Damage/Structural Drying & Mold Remediation Ace Construction Services, LLC Valleywide* . . . . . . . . . . . . . . . . (602) 840-4500 Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . . (623) 266-2761 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . . (602) 765-6162 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 First Choice Restoration, Inc Metro PHX & Metro Tucson . . . (480) 981-1131 Har-Bro West, Inc. Metro PHX* & Metro Tucson* . . (480) 449-3900 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 988-5304

Water Heaters Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Water Vending Arjencia Water Metro Tucson . . . . . . . . . . . . . . (520) 882-0200 RainMaker Technologies Tucson* . . . . . . . . . . . . . . . . . . . (520) 745-9117

Website Development G5 Nationwide . . . . . . . . . . . . . . . . (541) 633-7271

Welding Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . . (602) 494-1556 Genie Services Valleywide* . . . . . . . . . . . . . . . . (623) 582-6111 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Window Cleaning Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . . (480) 659-9141

Window Covering Apartment Interior Supply Valleywide . . . . . . . . . . . . . . . . . (480) 964-7600 B&B Window Coverings, LLC Phoenix . . . . . . . . . . . . . . . . . . . (480) 991-1500 Blind Co. Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 834-8098

Utility Bill Auditing National Exemption Service, Inc. Nationwide . . . . . . . . . . . . . . . . (800) 241-8651

Wilmar Industries, Inc. Valleywide . . . . . . . . . . . . . . . . . (800) 345-3002

Swimming Pool Deck Resurfacing Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 831-7932 Imagine Architectural Concrete, LLC. Statewide . . . . . . . . . . . . . . . . . . (480) 557-5533 Superior Pool Construction Statewide . . . . . . . . . . . . . . . . . . (602) 395-0700 The Sharper Edge, Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 539-6566

Swimming Pool Design, Const. & Remodel Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 787-1603

Swimming Pool Renovation Commercial Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc Metro Phoenix* . . . . . . . . . . . . . (602) 787-1603

Swimming Pool Repair & Remodel Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 831-7932 Safari Pools & Landscape Valleywide* . . . . . . . . . . . . . . . . (480) 633-6494

Swimming Pool Resurfacing Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 787-1603

Swimming Pool Supplies & Chemicals

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units). 20

Apartment News • January 2013

FIRE • SMOKE WATER • WIND STORM • MOLD ACCIDENT 5830 W. Thunderbird Rd., Suite B8 PMB #305 Your ONE-STOP Glendale, AZ 85304 Restoration 480-818-1820 or 602-292-3987 Why choose ADANAC? For more information • Full-service general contractor. visit adanacent.com or email adanac@cox.net • 20 years in the restoration industry. • • • • • •

Specialist in fire, water and storm repairs. 24/7/365 emergency service. Old-World European craftsmen on staff. We work to get you the highest settlement possible. Access to a public claims adjuster at no cost. Member of Restoration Industry Association (only 3 Valley companies) Offers five-year protection with warranty for materials and labor. A+ Rating with BBB; No complaints with BBB or AZ Registrar of Contractors. Holder of prestigious Certified Restorer designation. Licensed, bonded, insured.

Restore Your Damaged Home or Business Quickly and Beautifully. • • • •

Resource

RESIDENTIAL:

ADANAC’s skilled experts restore your home with craftsmanship and care, from foundations and flooring to ceilings and roofs, and everything in between. We can also complete major remodel projects, additions and new construction, from the ground up.

EMERGENCY: ADANAC gives you immediate expert response to your emergency damage 24 hours a day, 7 days a week, and 365 days a year.

COMMERCIAL:

MULTI-HOUSING:

When disaster strikes your business, every minute can cost you income. ADANAC has the equipment, materials and specialists to get you back in business quickly. ADANAC can also take your next refurbishment project with limited interruption to your property.

For restoration and reconstruction on multi-housing facilities of any size, ADANAC scales up quickly and responds rapidly.

Trust your restoration experts!

ADANAC is there for you every step of the way! Specializing in fire, water and storm damage, ADANAC is nationally recognized within the restoration industry. Make no mistake, rebuilding a home or business requires a different skill-set than building a new home from the ground up. Timely response is needed to protect and preserve the remaining structure. Building materials, design, wiring and fixtures must be matched to the remaining structure. Issues such as moisture, mold, and debris may require attention. Special insurance requirements must be considered. When it comes to reconstruction, you want experts. Since 2003, ADANAC has brought hundreds of Arizona homes and businesses back to life.

“We work directly for YOU, not the insurance company.” 9299 W Olive Ave., Suite #814 Peoria, AZ 85345-8378

623-266-2761

emergency:

623-748-4628

For more information visit adanacent.com or email gary@adancent.com Operation’s License #189034 - KB01 5830 W. Thunderbird Rd., Suite B8 PMB #305 Glendale, AZ 85304 480-818-1820 or 602-292-3987 Apartment News • January 2013 For more information visit adanacent.com or email adanac@cox.net