Apartment News - Arizona - March 2013 by Professional Publishing, Inc

March 2013 • Vol. 50 No. 3

THE OFFICIAL PUBLICATION OF THE ARIZONA MULTIHOUSING ASSOCIATION

By Courtney LeVinus and Jake Hinman, Capitol Consulting

The 51st Legislative Session Officially Kicks Off

The 51st Legislature, First Regular Session, officially convened on Monday, January 14th. And perhaps the best way to describe the sentiment on the first day, simply put, was “change.” So what exactly has changed? For starters, twenty-eight freshman lawmakers took office for the first time. Though we typically do see a number of new legislators after an election, much as a result of voter enacted terms limits, this year we saw an extraordinary increase of freshman mostly due to redistricting. We also saw a change in the political makeup at the Capitol. Most notably being that the Republicans

returned to work without their daunting supermajority in the House and Senate that the party has held since 2009. The Senate is now comprised of 17 Republicans and 13 Democrats, a shift from last year of 21-9 respectively. And in the House, democrats gained four seats, leveling the field a bit to 36 Republicans and 24 Democrats. Leadership in the House and Senate has also changed from last year. After presiding over the Senate in 2012, Senator Steve Pierce (R-Prescott)

Senator Andy Biggs, President of the Senate

AMA Helps Create New Beginnings in Tucson By AMA Tough economic times, changes in jobs or health problems can push individuals into situations they never thought possible. Here in Arizona, thousands of people find themselves

homeless or on the edge of losing housing every year. Thanks to programs like Our Family in Tucson, these families and individuals can reach across to make these transitions less challenging. Through services like counseling, mediation, housing support and more, Our Family and others are creating a bridge into supported and then sustainable housing for Arizonans. “The AMA/AME membership committee was pleased to present Big Hearts for Little Hands supporting Our Family Services/New Beginnings with our 2012 donation Continued on page 10

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was replaced by Senator Andy Biggs (R-Gilbert) and Senator John McComish (R-Phoenix) replaced Biggs as the new Senate Majority Leader. Representative Andrew Tobin (R-Paulden) retained his position as Speaker of the House and rounding out the Republican leadership: Senator Adam Driggs (R-Phoenix), Senate Majority Whip; Rep. David Gowan (R-Sierra Vista), House Majority Leader; and Rep. Rick Gray (R-Sun City), House Majority Whip. For the Democrats, Senators Leah

Representative Andy Tobin, Speaker of the House

Landrum (D-Phoenix), Linda Lopez (D-Tucson), and Anna Tovar (DTolleson) became the new Minority Leader, Assistant Minority Leader and Whip respectively. Representative Chad Campbell (D-Phoenix) remains the House Minority Leader with Rep. Ruben Gallego (D-Phoenix) as the new Assistant Minority Leader and Rep. Bruce Wheeler (D-Tucson) as the new Minority Whip. And finally the state’s fiscal position has changed, and for the first time in many years, we may actually have two consecutive years of surplus. And rather than facing another year of painful cuts, the legislature may actually increase its spending. After four years of trimming a quarter of the state’s budget, over twobillion dollars, positive fiscal news is long overdue. The one thing that did remain unchanged was the flurry of bills that Continued on page 3

Partners Against Crime Coalitions Bring Together AMA Members and Police to Protect Communities By Lucina Chavez, AMA The AMA’s Coalition Program is tearing at the seams. With its recent geographic expansion in 2012, the popular community outreach program which meets with local managers at monthly meetings in various areas throughout Maricopa County including four areas in Phoenix, West Valley, Tempe and Mesa. Over

the past year, the AMA has seen tremendous participation growth and is continuing to expand the program to meet demand. “These meetings started out with small groups of 6 or 7 managers, now our Maryvale Coalition sees over 30 properties a month” reported Lisa Osborn Warne, a Maryvale manager who coordinates the monthly lunches Continued on page 9

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Looking Up and Forward By Robert Hicks, Alliance Residential Sometimes we catch ourselves looking down for too long. We are tracking just where we are, checking things off a list, getting through the next opening, the next quarter. We need to look up and look forward. On the horizon, we can find new goals and new opportunities. It’s the aspiration to these goals that can keep us motivated and energized for the future. For the AMA, I want to spend time thinking about our future and beginning to cultivate and train new leadership for our organization. The apartment industry continues to grow and with new companies coming into the Arizona market, we have the opportunity to welcome new leaders in and teach them about how the AMA makes our companies and our operations better today and safe in the future.

the outstanding individuals with whom I have worked. These industry leaders have given so much to the multifamily industry and some of them, some of us, are beginning to hand off responsibility to the next generation. Younger leaders in our organizations need to be identified for their leadership abilities and mentored to be ready to ascend into more responsibility. Succession planning can be difficult and it can threaten some people in our companies. It’s a critical part of ensuring the long term success of a company though and by opening these doors for new people; we create opportunities for senior leaders to focus on the long range planning of a company. New creativity and energy from the next generation of leaders may bring increased operational ex-

New operators in the market deserve to our investment of time to orient them to the role that our advocacy, training and development can play in elevating their companies’ and their employees. When I look back at the last 15 years at the AMA, I am inspired by

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cellence and innovation. For our board, I want to continue to invest in making our board members and executive committee stronger advocates and ambassadors for the AMA. Their investment of time and expertise are critical to our operations and their active engagement models what we want to see in our members. The goal of the AMA is to be the most valuable association for our members. As our board welcomes new members, I will be encouraging them to stretch their skills and enhance their professional development by making the AMA a priority for their businesses. The impact of our work can be felt in nearly every level of a company’s operations and I want for members to leverage their investment and take advantage of all of the benefits that we provide. q

Want to contribute an article to Apartment News? Contact the AMA at 602-296-6200 or 800-326-6403

The Arizona Multihousing Association:

• Represents ethical rental housing providers in legislative, legal and regulatory matters. • Provides services, products, educational programs and networking opportunities that enhance the general welfare and economic health of all our members. • Cultivates opportunities for quality rental housing throughout Arizona.

OFFICERS CHAIR OF THE BOARD: Robert Hicks, Alliance Residential CHAIR ELECT: Kimberly Fitch, Nicolosi & Fitch, Inc. VICE CHAIR: Christine Shipley, Dunlap & Magee Property Management TREASURER: Chris Evans, HSL Asset Management SECRETARY: Amy Smith, Bella Investment Group IMMEDIATE PAST CHAIR: Lesley Brice, MC Residential

DIRECTORS David Adame, Tiempo, Inc. Vicki Allison, Allison-Shelton Real Estate Services Jen Ambrosius, Apartment Guide Chapin Bell, P.B. Bell Companies Reid Butler, Butler Housing Company John Carlson, Mark-Taylor Residential Mike Clow, Greystar Real Estate Partners Keri Conyers, Alliance Residential Liz Culibrk, Fairfield Residential Amy Davidson, Cox Communications Kohl Eisenhour, Riverstone Residential Ken Gould, Madeline’s Meticulous Adam Greco, Burns Pest Elimination Matt Koglmeier, Koglmeier Law Group, PLC David Kotin, Kay-Kay-Realty Lesa LaRocca, Riverstone Residential Pam McCarthy, Simply Better Management Omar Mireles, HSL Asset Management Greg Morehead, Fairfield Residential Melanie Morrison, MEB Management Services Kim Pacheco, Scotia Group Management Dale Phillips, Mark-Taylor Residential Jim Pierson, Legacy Capital Advisors Erica Reinke, Camden Property Trust John Rials, Greystar Real Estate Partners Mike Rochon, Distinctive Carpets, Inc. Mark Schilling, MEB Management Pam Shelton, Allison-Shelton Real Estate Services Pamela Sullens, Silver Mountain Real Estate Group Ike Tippetts, Rainforest Plumbing & Air Rondetta Troutman, Picerne Real Estate Group Debbie Willis, P.B. Bell Companies Lynn Zoroya, Redi Carpet

“Thank you Platinum Members” Adanac Enterprises Corp. Apartment Guide Apartments.com/Republic Media Burns Pest Elimination Cox Communication Gorman Rooﬁng Services, Inc. Koglmeier Law Group, PLC Kowalski Construction, Inc. Law Oﬃ ces of Scott M. Clark, P.C. Rainforest Plumbing & Air Redi-Carpet-Arizona Valley Protective Services, Inc.

STAFF Tom Simplot, President & CEO tsimplot@azama.org

Desi Brinkman Events and Education Assistant dbrinkman@azama.org

James Tunnell, Membership, Sales & Retention Manager jtunnell@azama.org Direct Line: 602-296-6212

Rachael Ekstrom, Membership Assistant rekstrom@azama.org

Lucina Chavez, Community Relations Manager lchavez@azama.org Direct Line: 602-296-6213 Erika Kowalski, Accounting Manager ekowalski@azama.org Direct Line: 602-296-6210 Robert Schmitz, Education Manager rschmitz@azama.org Direct Line: 602-296-6204 Amy Hindenlang Membership Administrator ahindenlang@azama.org Direct Line: (602)296-6209 Michelle Rill, Events Manager mrill@azama.org Direct Line: 602-296-6205

Brooks Hansen, Community Outreach Assistant bhansen@azama.org Cassidy Campana, Communications Manager ccampana@azama.org Direct Line: 602-770-6014 Todd Bradford, Manager of Membership Benefit Services tbradford@azama.org Direct Line: 602-377-2553 Cathy A. Wagner, AMA Tucson – Director of Administration cwagner@azama.org Direct Line: 520-323-0643 FREE ext 401 Joanna Grassinger, AMA Tucson – Marketing & Member Relations jgrassinger@azama.org Direct Line: 520-323-0643

Apartment News (ISSN 0746-0686) is published monthly by Professional Publishing, Inc. for the Arizona Multihousing Consulting Corporation. Advertising rates available upon request. We are not responsible for nor guarantee any information, statements, products or services of any advertisers in the publication. The articles herein do not necessarily represent the views of the corporation or the majority of its members, unless so stated. Reproduction in part or whole is forbidden without written permission. Complete control, management and ownership along with the copyright and trade name belong to the Arizona Multihousing Consulting Corporation, 818 North 1st Street, Suite L160, Phoenix, AZ 85004. Periodical postage paid at Snohomish, Washington.

Copyright © 2013 Arizona Multihousing Consulting Corporation. All rights reserved. POSTMASTER: Please send address changes to: Apartment News, PO Box 698, Portland, OR 97207-0698. Phone: 602-296-6200 or toll-free 800-326-6403. FAX: 602-296-6178. Tucson Office: Phone: 520-323-0643. FAX: 520-323-3399

ArizonA Multihousing AssociAtion

Bella Invests in Resident’s Future with NAU Scholarship By AMA

Samantha Bonar, Winner of Bella Investment Group’s scholarship

his year Samantha Bonar has another reason to love where she lives. Her apartment community, Highland Village Apartments in Flagstaff, recently awarded her a $2,500 scholarship toward her education at Northern Arizona University. An undergraduate pursuing her degree in Psychology, Bonar submitted her application, along with many other residents, to the Bella Investment Group for review. This past semester, Highland Village Apartments invited residents to apply for the scholarship by submitting an essay outlining career aspirations. Many students applied for the

significant scholarship, but Bonar’s community activities and her work in high school impressed the panel of reviewers from Bella. “Samantha showed an established commitment to service. Her essay included not only ideas for giving back to the world in the future, but proven examples of an established work ethic today. She is a bright young woman who is bound to do great things,” said Amy Smith, managing partner of Bella Investment Group. Bonar has been active in her community already and designed a program at her high school called “No Bear Left Behind!” “My hope is to definitively prove that teenagers are less likely to commit suicide when personally connected to the adults and peers around them,” said the honoree. No Bear Left behind was a program expected to have 30 to 40 students the first year, but by the end of the first day of recruiting, the club had over 500 enlisted members. “The club served as the vital link between students and counselors, as well as a resource for teachers to refer students they were concerned weren’t getting enough socialization or help.”

Using her degree from NAU, she plans to become an independent adolescent life coach specializing in teen suicide. The management company created the scholarship program to reward ambitious students who reside in their popular apartment community. Highland Village has been

honored by NAU as “Best Off Campus Housing” and this scholarship program demonstrates how Bella Investment Group supports their residents in unique ways. q

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ArizonA Multihousing AssociAtion Legislative

...continued from front page

were introduced. As of late January over 700 bill folders were opened and it is safe to assume that an additional 500-600 bills will be introduced by the time the session adjourns. Believe it or not, 1,300 pieces of legislation introduced and considered in a four month legislative session, is typical. A few bills were entered into Session this year that could impact AMA members if they were approved by the legislature and ultimately the governor. Let’s take a closer look at the proposals. • HB2281 – Foreclosure; Tenant Notification; Rep. Steve Smith (R-Maricopa). If a property owner receives a notice of foreclosure on the property after a tenant has entered into a rental agreement, the owner is required to provide the tenant with a written notice with specified information. Multihousing is exempt from this requirement. • HB2337 – HOA’s, Condo’s; Rental Properties; Rep. Warren Peterson (R-Gilbert). Homeowners and condo association members are permitted to use the member’s property as a rental property unless prohibited in the declaration, and to designate a third party to act as agent with respect to HOA matters on the property. The HOA is prohibited from requiring a copy of rental applications or contracts or

requiring a tenant to limit or waive rights of due process as a condition of occupancy. The HOA is permitted to charge an administrative fee of up to $25 for each new tenancy. • HB2362 – Affordable Housing Projects; Tax Assessment; Rep. Juan Mendez (D-Tempe). A parcel of “affordable housing” property must be valued not at market value but at a value that reflects legal restrictions on its use, transferability and below-market sales price and limited profit margin under the applicable municipal affordable housing program. The Department of Revenue is required to prescribe uniform rules, procedures and formulas for determining and fixing valuation for affordable housing. • HB2389 – Peace Officers; Omnibus; Rep. Justin Pierce (R-Mesa). Peace officers who have filed an affidavit to conceal their information may terminate a rental agreement within 30 days or may require the landlord to install a new lock to their dwelling. • HB2404 – Property Management; Records Retention; Rep. Heather Carter (R-Cave Creek). Property management firms are permitted to keep records relating to multifamily residences at the property leasing office instead of at the broker’s main office.

• H2459 – Justice of the Peace Courts; Rep. Paul Boyer (R-Phoenix). Numerous changes relating to justice of the peace courts, including repealing and replacing statutes governing change of venue and bail; repealing statutes governing summons, judgment on default, pleas, and postponement of trials; allowing appeals to the superior court in cases where the judgment or amount in controversy exceeds $200, increased from $20; increasing the amounts of deposits required on commencement of a civil action; modifying the oath of juries; and prohibiting a person from being sued outside of the justice court precinct where he/she resides, except in specified circumstances. Also makes various changes relating to municipal courts.

These are only a few of the bills that are currently being tracked by the AMA. All of the bills that the AMA tracks can be found on the government affairs tab on the AMA web site. The AMA “Hot List” includes bills that have a direct impact or may have a direct impact on the industry. The AMA “Bill Tracking” is a second tier report that includes bills that the AMA monitors or have a general business impact. Both lists are updated daily as new legislation is introduced and as bills move through the legislative process. Please let me know if you have any questions regarding the AMA’s legislative agenda or any of the AMA’s government affairs programs. q Courtney LeVinus is a principal with Capitol Consulting and Jake Hinman leads legislative affairs for the firm. They can be reached at 602.712.1121.

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Arizona Multihousing Association

To Tow… Or Not To Tow? Seven Tips To Keep That From Being The Question By Nick Frantz, One Call Now

don’t know a property manager who doesn’t grapple with parking issues. At best, they’re a hassle. At worst, they threaten resident safety, satisfaction and retention. They can even send you to court. Towing may alienate a resident… but failure to act on a parking problem could alienate many residents. The best solution is a proactive approach that maximizes compliance and minimizes your need to have to make the tough decision. Here are seven tips to help ease parking woes on your property. 1. Understand the parking and towing laws and ordinances in your state and in your municipality. If you don’t already know the laws, an Internet search should yield results. Illegal towing can do more than damage resident relationships. It can be costly. Some states allow the court to award loss of use damages for the illegally towed vehicle. Residents have to prove their case. But win or lose, it’s going to cost you time and money.

2. Have proper legal signage. Posting parking permit and restriction signs on your property is one of the most important actions you can take to ensure and enforce compliance. With effective signage, residents, visitors, staff and vendors should never have any question about where to park. 3. Clearly mark the parking lots and curbs. Sometimes signs disappear, but parking lot stripes and curb paint is permanent. Mark restricted parking areas as clearly as possible; leave nothing to question. 4. Create, publish and distribute a clear, well-defined parking policy. Your policy should spell out—and itemize—exactly: • Where residents, visitors, staff and vendors may park • Where residents, visitors, staff and vendors may NOT park • Snow plow procedures • Your step-by-step procedure for handling vehicles that violate the parking policy • Actions to take if someone finds that their car has been towed and how much it will cost

lots on their minds. Make sure your parking rules don’t slip their minds. Proper signage, marked parking spaces and curbs, a published policy, personal reminders and community-wide announcements all work together to minimize slippage.

If there are seasonal issues in your area, such as snow or flooding, send timely reminders that reiterate the parking policies and procedures. 5. Review your parking and towing policies with your snow removal and towing vendors. Make sure they understand that only authorized personnel from your staff can request that a vehicle be towed. 6. Personally address parking issues with problem residents. Some parking infractions aren’t as defiant as they may seem to you or to other residents. When parking issues arise, one-on-one notices are far more effective than blanket reminders. It doesn’t have to be a nasty confrontation. Stay calm, refer to your parking policies and rules, and make sure the resident has a copy. Keep a record of your resident contact with the date, time and content. 7. Communicate regularly and always document. Managing your property is your job. But your residents have their own jobs, busy—often hectic—lives, and

It’s important to document all your parking compliance efforts. Take photos of your signage, parking lot, curb markings and any instances of policy violations. Keep a record of all your communications to your residents, whether community-wide or one-on-one. Your documentation should show dates, times, and message content. It should also confirm that your residents received your communications. If a conflict or legal issue arises, all of these will work in your favor. The name of the game here is to maximize parking compliance and minimize towing instances. It takes a proactive approach, vigilance and a commitment to regular communications with your residents. q Nick Frantz is the National Sales Manager of One Call Now

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Apartment News • March 2013

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Conserving Money, Energy and the Environment: Education Sessions Announced for the 2013 NAA Green Conference Discover first-hand how “Green Installations Save Money and Energy,” as well as “How Sustainability Affects Your Bottom Line”—these are just a few of the hottest trends and topics scheduled for the 2013 NAA Green Conference, April 15-17, at the Balti-

more Marriott Waterfront Hotel. Join forward-thinking industry colleagues and learn ways to improve your community’s energy efficiency and bottom-line performance through a cutting-edge lineup of education topics and panel presentations. Educa-

tion sessions will cover the spectrum of sustainability in rental housing, from utilities, new construction and green amenities to maintenance, operations, retrofits and building certifications. Visit bit.ly/UfQLuU for session descriptions and speakers.

Don’t miss the chance to understand why environmental strategy creates value, fosters innovation and builds competitive advantage. Register today at bit.ly/TSsgPZ. q

New Advocacy Resources Just for Apartments! As part of the release of the landmark report, “The Trillion Dollar Apartment Industry,” NAA and NMHC have launched a toolkit of resources to help turn policymakers into apartment industry advocates. In addition to the “The Trillion Dollar Apartment Industry” report, the toolkit includes: • www.WeAreApartments.org, offering both an interactive map and calculator to help determine your communities’ economic impact; • “Apartments Work: The Policymaker’s Guide to Rental Housing,” a visual snapshot of how apartment communities are developed and op-

Apartment News • March 2013

erated, and explained by the public policies that affect each stage; • “Apartments Count” is an engaging digital presentation that illustrates for viewers apartments’ value to the economy. • #welivehere, the Twitter hashtag for use in spreading the good word about the economic impact of the rental housing industry. • An audio teleconference explaining the report; and • New advertisements for use in branding with local media. Visit bit.ly/14X6hho to learn more or contact Carole Roper at carole@ naahq.org. q

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Arizona Multihousing Association

Connect With Friends and Family at the 2013 NAA Education Conference & Exposition San Diego, home of the 2013 NAA Education Conference & Exposition, held June 19-22, 2013, is one familyfriendly destination. Here are four reasons to bring the whole crew along this summer: 1. The Beach! School’s out, and sure, you could slog back to the pool, but did you know that San Diego is next to the Pacific Ocean? That’s right, from San Onofre to Imperial Beach, San Diego boasts 70 miles of beautiful California coastline. And with year-round sunshine and near-perfect temperatures, it’s a destination the whole family can

enjoy. 2. Balboa Park. This 1,200-acre park is home to museums, theatres, gardens, and, of course, the worldfamous San Diego Zoo. It’s one of the few places in the world to see a Giant Panda. 3. SeaWorld. Shamu was the name of the first killer whale (or Orca, for the pacifists in the crowd) to be brought to SeaWorld San Diego in 1965. Now there are nine killer whales in residence, none of whom are actually named Shamu. 4. Gaslamp Quarter. While not necessarily kid-friendly in the strictest

sense of the term (in the evening that is; there’s plenty to occupy the younger friends of the rental housing industry during the day), little ones will most likely be too tired from numbers 1 through 3 of this list to want to accompany you as the hour gets late to this entertainment and nightlife destination. Now something to get excited about: See the Gaslamp Quarter in style as an attendee of the 2013 NAA Education Conference & Exposition’s Opening Party—NAA Rocks the Block—from 7 p.m. to 10 p.m. Thursday, June 20.

Two full blocks of the Gaslamp Quarter will be converted into an NAAonly private block party as the streets, sidewalks, restaurants and shops are closed to the public. Join us, buy extra tickets and bring your family for food, drinks, live music, theme lighting, interactive entertainment and more! This could be the best vacation of your life—but only if you’re registered for the 2013 NAA Education Conference & Exposition. Visit bit.ly/ WFOo0Z. q

NAAEI Teams Up With Apartment All Stars, Multifamily Insiders For Webinar Series NAA’s Education Institute (NAAEI) is partnering with Apartment All Stars and Multifamily Insiders to launch a new Webinar Wednesday Series for

2013. Under the partnership, NAAEI will work with Apartment All Stars and Multifamily Insiders to conduct two webinars a month through 2013

and provide continuing education credits (CECs) to qualifying participants. The webinars will be archived on NAAEI’s Learning Management

System. Visit bit.ly/VbxZEm for the schedule. q

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Apartment News • March 2013

Arizona Multihousing Association

Corelogic Releases Q4 2012 Renter Applicant Risk Index Report

oreLogic® (NYSE: CLGX), a leading residential property information, analytics and services provider, today released its fourth quarter 2012 CoreLogic SafeRent®Renter Applicant Risk (RAR) Index Report, formerly known as the Multifamily Applicant Risk (MAR) Index Report. Published quarterly, the RAR Index Report provides market-based benchmarks for evaluating credit quality and risk of default for renters applying for apartment homes in multifamily housing units. The index also includes data from single-family rentals. Using a mean of 100, an index value above 100 indicates decreased risk, and a value below 100 indicates increased risk. According to the data, the risk of default among renters nationwide decreased year over year in the fourth quarter of 2012 with an index value of 103 compared to the fourth quarter of 2011 with an index value of 101. On a quarter-over-quarter basis, the risk of default increased in the fourth quarter 2012 compared to the third quarter of 2012 when the index value was 106. The increased risk from the third quarter to the fourth quarter of 2012 reflects a riskier applicant pool that is typical in seasonally slower periods of applicant traffic (See Figure 1). Renter Trends • Lower-priced rentals see more significant decreases in rent amounts: Average rent amounts for Class A properties, defined as those with rents greater than $1100, increased

Apartment News • March 2013

Default Risk Among Renters Decreased Year Over Year 0.3 percent year over year. At the same time, rent amounts for Class B properties, defined as those between $750 and $1100, remained unchanged from one year ago, while rent amounts for Class C properties, defined as less than $750, decreased 0.9 percent year over year. • Dual applicants increase: In the fourth quarter of 2012, the number of transactions with two applicants increased across property class. On a year-over-year basis, dualapplicant transactions increased 3.9 percent for Class A properties, increased 2.8 percent for Class B properties and increased 0.3 percent for Class C properties. • Applicant income rises: Applicant income in the fourth quarter of 2012 increased an average of 1.7 percent among all property classes year over year and also increased over the previous quarter by .5 percent. • Fewer applicants declined: Compared to a year ago, property managers denied fewer applicants in the fourth quarter of 2012. Class A property managers denied 5 percent fewer applicants, Class B managers denied 1.3 percent fewer and Class C managers denied 0.6 percent fewer applicants. Regional Renter Applicant Risk Index Data Regionally, the Northeast and West had the highest RAR index value in the fourth quarter of 2012, both at 110, reflecting decreased default risk (see Figure 2). The Midwest had the low-

est RAR index value at 98, reflecting increased risk, with a five-point decline from the previous quarter when the value was 103. The increased risk in the Midwest is reflective of increased risk seen in two Midwest Core Based Statistical Areas* (CBSAs) (see Figure 3). The three CBSAs with the largest year-over-year increases in applicant risk were Chicago-Joliet-Naperville, Ill.-Ind.-Wis. (three-point value decline); Cleveland-Elyria-Mentor, Ohio (two-point value decline); and Dallas-Fort Worth-Arlington, Texas (one-point value decline). The CBSAs with the largest year-overyear declines in applicant risk were Denver-Aurora-Broomfield, Colo.; New York-Northern New JerseyLong Island, N.Y.-N.J.-Pa.; and San Diego-Carlsbad-San Marcos, Calif., all with a four-point value increase (see Figure 3). * The CBSAs referred to within the Renter Applicant Risk Index Report may differ from the CBSAs referenced in other CoreLogic data reports. CBSAs are defined by the Office of Management and Budget (OMB) and CoreLogic may provide data either for the overall CBSA or a Metropolitan Division of a CBSA, depending upon the report. The particular CBSA used is identified in the report. Methodology The SafeRent Renter Applicant Risk (RAR) Index Report is published quarterly by CoreLogic. The RAR Index is calculated exclusively

from applicant-traffic credit quality scores from the CoreLogic SafeRent statistical lease screening model, Registry ScorePLUS® and is based on an analysis of 39,000 properties representing nearly 6 million apartment homes and single-family rentals. The index provides a benchmark trend of national and regional traffic credit quality scores. The index value indicates the relative risk of an applicant pool fulfilling lease obligations. A risk index value of 100 indicates that market conditions are equal to the national mean for the Index’s base period of 2004. A risk index value greater than 100 indicates market conditions with reduced average risk of default relative to the index’s base period mean. A value less than 100 indicates market conditions with increased average risk of default relative to the index’s base period mean. Registry ScorePLUS is the multifamily industry’s only screening model that is both empirically derived and statistically validated. The statistical screening model was developed from historical resident lease performance data to specifically evaluate the potential risk of a resident’s future lease performance. The model generates scores for each applicant indicating the relative risk of the applicant not fulfilling lease obligations. To receive local or regional renter applicant risk index data or if you have questions, contact CoreLogic SafeRent at smallon@corelogic. com.q

ArizonA Multihousing AssociAtion

Building Mobile Websites for Apartments Have you been considering whether or not to build mobile websites for apartments you manage? You can’t afford to wait any longer. By By Jacob Gerber, Rentping Media

major survey of 1,500 renters published a few months ago by Apartment Finder revealed that 40% of apartment hunters used a mobile device for their last apartment search. What really stood out was that 85% of those who did not use a mobile device this time around said they would consider using a mobile device in their next search. This means that 91% of all apartment shoppers are likely to use mobile devices during the next apartment leasing cycle. How well does your apartment website handle mobile trafﬁc? Mobile Websites for Apartments and Adobe Flash Technology Some websites that have not been optimized for mobile devices can function well enough on smart phones, tablets, and other mobile devices. These websites may not resize quite correctly for the mobile device, and the navigation might be a bit clunky for a touchscreen, but internet browsers on mobile devices

have progressed to such a degree that many websites are serviceable without any additional programming. If, however, your website uses Adobe Flash technology, then your website’s ability to service mobile devices is dead in the water. Apple devices including iPhones and iPads already do not support Flash Technology. But at the end of June 2012, Adobe also announced that they would no longer support Flash technology on new Android devices. Beginning in

August 2012, the Google Play Store has not even allowed new devices to download and install Flash on Android powered devices. Even if your website isn’t based entirely on Flash, you still need to make sure your website can function as well as it ought to for the latest generation of apartment shoppers. Do you really want to save a few bucks on making your website mobile friendly if that decision jeopardizes your reach into 91% of the market?

Responsive Design Mobile Websites allow you to design your website once, and then the website dynamically rearranges itself to display and function appropriately on a mobile device. Resize your browser larger and smaller, and watch as the website dynamically reorganizes itself to fit in the space it has to work with. Which is right for you? Essentially, a separate mobile website is easier and cheaper to build; however, the

What Kinds of Mobile Websites for Apartments Exist? There are two major kinds of mobile websites for apartments: (1) Conventional Mobile Websites, and (2) Responsive Design Mobile Websites. The conventional mobile websites are the type you probably know the best. These websites have a completely different design and functionality based explicitly for mobile use. The newest technology for mobile websites is called Responsive Design.

responsive web design is easier to update, is better optimized for search engines, and more easily incorporates advanced functionality like conversion data and redirect codes. q

Flash-based apartment websites cannot display correctly on a normal iPhone or Android device

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Arizona Multihousing Association Partners ...continued from front page in that area, and also serves on the Maryvale Revitalization Board. “If you’re in property management and have never been to one, you’ve got to get yourself there.” Each Coalition meeting brings together local apartment community managers with leaders from law enforcement to discuss how to protect and enhance the community by working together. Police representatives share tips for what managers and staff members can look out for to keep their residents safe and the groups are able to build relationships. The more educated and engaged

managers are, the better empowered they are to be vigilant on behalf of residents and their communities. Recently, the AMA expanded the coalition program to include IROC (Independent Rental Owner Council) members. Rather than the regional IROC meetings, now members can attend the coalition meetings in their areas and meet other property managers and law enforcement leaders in their communities. “Now I don’t have to travel from Tempe to North Phoenix, and I still get to see many familiar faces, but network with my neighbors in my

own back yard,” said Norman, an independent owner of 5 smaller sized properties in Tempe, which he’s managed alone since 1986. At every meeting the local Police and Community Action teams show up to report local updates, but members also participate in a Q &A session with an AMA member attorney. The meetings are free for AMA members. The partnership with the police departments has strengthened their efforts as well. “These are exactly the folks we have been trying to reach,” commented one of the Phoenix Po-

lice Officers attending a meeting. These meetings create a partnership and synergy for managers and law enforcement to collaborate on protecting neighborhoods. The simple concept, organized by the AMA, has seen great success in this first year and the Association is looking forward to continuing to extend the program. For more information, contact contact Lucina Chavez at the AMA at lchavez@azama.org. q

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Arizona Multihousing Association Beginnings ...continued from front page of $22,000. The organization and its members are committed to helping individuals and families in need in Tucson,” said Mac-Gray’s Stacy Weaver, the co-chair of Big Hearts for Little Hands. The AMA’s Big Hearts for Little Hands committee works throughout the year to support programs like this as an extension of their commitment to providing quality housing. “Multi-family owners, communities, management companies and vendors come together in hope to make a difference in the lives of members our community. It is a heart-warming ex-

perience to know we can give back to our community and work toward a better tomorrow for Tucson.” In Tucson, the Big Hearts committee has a long-standing partnership with New Beginnings for Women and Children. Last year the organization merged with Our Family to expand their reach and services. The January dinner meeting of AMA members in Tucson marked a very special occasion for the committee. The culmination of a year’s worth of work fundraising and friendraising ended with the presentation of a check for more than $22,000 raised

in 2012. Hundreds of volunteers worked to raise monies in events in apartment communities and at AMA events throughout the year. Committee chair, Stacy Weaver of Mac Gray and Elizabeth Beaulieu of Nicolosi and Fitch presented the check to Patti Caldwell and Libby Leggett of Our Family services. In 2012, Our Family Services connected with thousands of Southern Arizonans: • 9,000 served through direct services such as counseling, housing, case management, mediation and senior services.

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Apartment News • March 2013

Arizona Multihousing Association

Builder Confidence in the 55+ Housing Market Ends Year on a Positive Note

uilder confidence in the 55+ housing market for singlefamily homes showed continued improvement in the fourth quarter of 2012 compared to the same period a year ago, according to the National Association of Home Builders’ (NAHB) latest 55+ Housing Market Index (HMI) released today. The index increased 10 points to a level of 28, the fifth consecutive quarter of year over year improvements. “We continue to see increased optimism from builders and developers in the 55+ housing segment,” said Bob Karen, chairman of NAHB’s 50+ Housing Council and managing member of the Symphony Development Group. “Those customers who had been on the sidelines waiting for more stability in their local markets are starting to make their move toward either purchasing a home or renting an apartment that is designed to more specifically suit their lifestyle.” There are separate 55+ HMIs for two segments of the 55+ housing market: single-family homes and multifamily condominiums. Each 55+ HMI measures builder sentiment based on a survey that asks if current

sales, prospective buyer traffic and anticipated six-month sales for that market are good, fair or poor (high, average or low for traffic). An index number below 50 indicates that more builders view conditions as poor than good. Although all components of the 55+ single-family HMI remain below 50, they have improved significantly from a year ago: present sales climbed 10 points to 27, expected sales for the next six months increased 12 points to 38 and traffic of prospective buyers rose nine points to 24. The 55+ multifamily condo HMI still remains the weakest segment of the 55+ housing marketing, but did post an increase of six points to 19. All 55+ multifamily HMI components increased compared to a year ago as present sales rose five points to 17, expected sales for the next six months climbed eight points to 25 and traffic of prospective buyers rose six points to 21. Meanwhile, the 55+ multifamily rental indices, which had already recovered substantially in 2011, remained relatively stable in the fourth quarter, although there was a slight pullback due to uncertainty about the low-income housing tax credit—the

financial driver behind a significant portion of apartments built for this segment of the market. Present production dropped three points to 31, expected future production dipped one point to 34, current demand for existing units dropped four points to 38 and expected future demand fell five points to 39. “Like the overall housing market, the 55+ segment of the market is undergoing a slow but steady recovery,” said NAHB Chief Economist

David Crowe. “That said, there are serious obstacles to a continued and stronger recovery. While problems with tight credit conditions for buyers and obtaining accurate appraisals are still lingering, new problems like spot shortages and rising costs for labor, materials and lots are beginning to emerge.” q www.nahb.org

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Apartment News • March 2013

ArizonA Multihousing AssociAtion

Poverty & Race Research Action Council Applauds BPC Housing Report’s Focus On Affordable Housing Raises Concerns About Reduced Government Involvement

he Poverty & Race Research Action Council (PRRAC) today applauded many of the recommendations of the Bipartisan Policy Center Housing Commission, which issued a report proposing a national housing policy that seeks to further

the nation’s economic recovery and meet the housing needs of America’s most vulnerable households. Philip Tegeler , PRRAC’s president, said his organization welcomed many of the Commission’s recommendations, but questioned whether increased privatization, retargeting of

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housing assistance, and an outcomebased housing policy – all priorities in the Commission’s housing report - can be implemented in ways that ensure a stable, accessible supply of affordable housing for the range of people who rely on it. “Clearly, the Commission has made some recommendations that can improve the supply of affordable housing for families and individuals of all income levels,” Mr. Tegeler said. “At the same time, we are skeptical about proposals that would significantly reduce government involvement in housing finance. There may be legitimate concerns that the private industry will focus on reducing their risks and increasing profits and implement standards for mortgage loans that will leave sustainable homeownership out of reach for many Americans.” Another issue, Mr. Tegeler said, is whether liquidity for multifamily housing, including housing that is affordable for moderate - and lower-income families, could truly be ensured in a system that pares down the federal government’s current important

role in housing finance. But Mr. Tegeler called it “very significant” that the Commission recommended that the federal government “encourage the removal of local and state barriers to the development of rental housing” by ensuring that “communities employing highly restrictive zoning” are “not rewarded with larger allocations of federal housing funds.” If implemented, Mr. Tegeler said this policy could help reduce segregated housing patterns in the country by opening the way for more development of affordable housing in affluent communities. Mr. Tegeler also praised the Commission’s promotion of de-concentration of poverty and access to neighborhoods of opportunity as one of the “key desired outcomes of HUD-funded rental assistance.” The report noted the importance of programs such as mobility counseling, and stated: “Both research and practice confirm the harmful effects of concentrated poverty on the well-being of low-income housing households and Continued on page 13

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Apartment News • 8:41:34 MarchAM 2013 9/12/2012

ArizonA Multihousing AssociAtion Poverty ...continued from page 12 the health and educational benefits of accessing neighborhoods. While preserving individual choice, housing policy should strive to increase opportunities for households to find affordable housing in areas of opportunity and avoid concentrated poverty.” The Bipartisan Housing Commission is comprised of former Cabinet secretaries, former Senators and other leading housing and economic experts. It is co-chaired by former Senate Majority Leader George J. Mitchell (D), former Senator Christopher S. “Kit” Bond (R), former Senator and HUD Secretary Mel Martinez (R), former HUD Secretary Henry Cisneros (D). In the commission’s report, Housing America’s Future: New Directions for National Policy, they propose a new housing finance system that calls for a far greater role for the private sector, a continued but limited role for the federal government, the elimination of Fannie Mae and Freddie Mac, and reform of the Federal Housing Administration. PRRAC is a leading voice advocating for more affordable housing options for low-income families, as well as public policies that promote fair housing and address housing segregation. The organization connects advocates with social scientists working on race and poverty issues, and promotes a research-based advocacy strategy on

structural inequality issues, including housing. Mr. Tegeler was pleased that the Commission report emphasized the need for affordable rental housing and acknowledged that the demand for affordable rental housing currently far exceeds the supply. “We fully support the policy recommendation that our nation needs to ‘increase the supply of suitable, decent, and affordable homes’ through increased production of rental housing,” he said. Furthermore, Mr. Tegeler strongly agreed with the Commission’s stance that a tax credit for renters, a proposal developed by the Center on Budget and Policy Priorities, is worthy for consideration. The report said that this program could increase the ability of low-income households to pay prevailing rents in high-opportunity neighborhoods. The program would be administered by the states. Mr. Tegeler said that PRRAC supports the Commission’s recommendation for creating flexibility and new approaches in HUD rental assistance programs. Specifically, he noted that the report recognizes the current Small Area Fair Market Rent demonstration project as a new approach that could make it easier for voucher holders to move to better neighborhoods. “The nation needs a vision for housing policy that focuses on the future,” Mr. Tegeler said. “In many ways, the

commission provides that future outlook in this report. We look forward to working with the Commission, Congress and the Administration in making many of these recommendations a reality so that more Americans can live in communities that are thriving and will nurture their young.” q About PRRAC The Poverty & Race Research Action Council (PRRAC) is a civil rights policy organization convened by major civil rights, civil liberties, and anti-poverty groups in 1989-90. PRRAC’s primary mission is to help connect advocates with social scientists working on race and poverty issues, and to promote a researchbased advocacy strategy on structural inequality issues. PRRAC sponsors social science research, provides technical assistance, and convenes advocates

and researchers around particular race and poverty issues. To join PRRAC’s biweekly email list go to http://visitor. constantcontact.com/manage/optin/ea? v=001EZ1xV5UTY8vgeWJATo2EKGf v_t1AGWN24Cbm7mN40TiEoJwIcHUSz9QzZcKDa0zywZpmf7ylcI%3D You can also follow PRRAC on twitter at https://twitter.com/PRRAC_DC, on Facebook at http://www.facebook.com/ pages/Poverty-and-Race-Research-Action-Council/480723658639202 and at www.prrac.org. Media Contact: Michael Frisby (202) 625-4328, mike@frisbyassociates.com SOURCE Poverty & Race Research Action Council

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Apartment News • March 2013

Arizona Multihousing Association

Apartment Industry and Residents Contributed $1.1 Trillion to the Economy

“The Trillion Dollar Apartment Industry” report examines the industry’s total economic contribution

espite the worst economy in a generation, apartments and their residents contributed $1.1 trillion to the national economy in 2011, supporting 25.4 million jobs, according to a new report released today by the National Multi Housing Council (NMHC) and the National Apartment Association (NAA). The report, along with an interactive map and economic impact calculator, is available on the new website www.WeAreApartments.org. Based on research by economist Stephen S. Fuller, Ph.D., of George Mason University’s Center for Regional Analysis, the report covers the economic contribution of apartment construction, operations and resident spending on a national level plus all 50 states. In addition, construction and operations data is available for 12 metro areas: Atlanta, Boston, Chicago, Dallas, Denver, Houston, Los Angeles, Miami, New York City, Philadelphia, Seattle and Washington, D.C. Highlights from the report include: • The apartment industry spent $14.8 billion on construction in 2011, and this was a year with one of the lowest multifamily completions on record, just 130,000 new units. The average pre-recession was around 270,000

completions. • The industry spent $67.9 billion in 2011 to operate and improve the country’s 19.3 million apartments— more than four times the amount spent on construction—creating a $182.6 billion economic contribution supporting 2.3 million total jobs. • The country’s 35 million apartment residents spent $421.5 billion on goods and services in 2011—70 percent of which stayed within the local economy. The spending created a total economic impact of $885.2 billion supporting 22.8 million jobs nationwide. • The combined contribution of apartment construction, operations and resident spending equals $1.1 trillion, or more than $3 billion every day. “Although attention is usually focused on homebuilding and the singlefamily sector, the annual construction and operating outlays for apartment buildings with five or more units are major sources of economic activity, jobs and personal earnings,” said Fuller. “In addition, the residents of apartment buildings constitute an important source of local, state and national economic activity as their spending for goods and services is recycled through

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the economy. Like the operating outlays for apartment buildings, the spending by renters recurs annually thereby supporting local economies on an ongoing basis.” In conjunction with the study’s release, the new website www. WeAreApartments.org breaks down the data by each state and the 12 metro areas through an interactive map. Visitors can also use ACE, the Apartment Community Estimator, a new tool that allows users to enter the number of apartment homes of an existing or proposed community to determine the potential economic impact within a particular state. “For the first time we’re able to quantify the tremendous economic impact of apartment residents across the country, in addition to the powerful contributions from apartment construction and operations,” said NAA Chairman of the Board Alexandra Jackiw, CPM, CAPS. “It truly shows a comprehensive view of the industry’s critical role not just in housing, but to the economy at large.” “Even in one of the worst economic climates we’ve ever seen, the multifamily industry and its 35 million residents contributed more than $1 trillion to the economy,” said NMHC Chairman Thomas S. Bozzuto, CEO,

The Bozzuto Group. “With up to seven million new renter households forming this decade—almost half of all new households—the dollars and jobs we add to the economy will only grow in magnitude.” For more information or to download the report “The Trillion Dollar Apartment Industry”, visit www. WeAreApartments.org. q For more than 20 years, the National Apartment Association (NAA) and the National Multi Housing Council (NMHC) have partnered on behalf of America’s apartment industry. Drawing on the knowledge and policy expertise of staff in Washington, D.C., as well as the advocacy power of 170 NAA state and local affiliated associations, NAA and NMHC provide a single voice for developers, owners and operators of multifamily rental housing. One-third of Americans rent their housing and 35 million people live in an apartment home. For more information, contact: NMHC at (202) 974-2300 or info@nmhc.org or www.nmhc.org. NAA at (703) 797-0616 or carole@naahq.org or www.naahq.org/governmentaffairs.

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REGULAR MEMBERS

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For information on the AMA Patron Member levels contact us at 602-296-6200.

ProVisionAl MEMBErs Editor’s note: All applicants who are applying to be Regular or Associate members of the Arizona Multihousing Association must complete the application and pay applicable dues. The applicant shall agree to abide by the provisions of the Articles of Incorporation, the Bylaws of the association, and by the Code of Conduct prescribed by the association. The applicant will then be classified as a Provisional member. During this period, the Provisional member will have the rights and responsibilities of full membership. Within 60 days of applying for membership, the names of the Provisional members will be published in Apartment News, and existing members will be encouraged to provide comments on the suitability of the application. If no negative comments are received from existing members within 90 days of membership application, the Provisional member will be deemed automatically approved into membership. If any negative comments are received, the

REGULAR MEMBERS amBeR gaRdens Leasing Office 625 W. First Street Tempe, AZ 85281 Phone: (480) 968-4444 Contact: Diana Rodriguez Units: 164 Management Company: Allison-Shelton Real Estate Services, Inc cactus peak, llc 33007 Mulholland Hwy Malibu, CA 90265 Phone: (818) 874-9191 Fax: (818) 874-9654 Contact: Jean-Luc Jubin liv avenida Leasing Office 3250 S. Arizona Ave. Chandler, AZ 85248 Phone: (480) 284-8335 Contact: Heidi Arave Units: 322 Management Company: IPA Management - Arizona LLC maRyann kinzel 3876 Ox Bow Loop Flagstaff, AZ 86001 Phone: (928) 853-7453 Fax: (520) 398-9880 Contact: Maryann Kinzel Units: 7 IROC montego Bay Leasing Office 409 S. Lezner Ave. Sierra Vista, AZ 85635 Phone: (520) 515-8300 Fax: (520) 515-8305 Contact: Abigail Keith Units: 192 Management Company: Allison-Shelton Real Estate Services, Inc Apartment News • March 2013

Ethics Review Board must review the application within 120 days from the receipt of the negative comment and recommend to the Board of Directors the acceptance or rejection of the application. If the Ethics Review Board does not recommend acceptance of a Provisional member, the Provisional member must be notified and given the opportunity to request a hearing pursuant to the Bylaws. If the directors reject an applicant, the AMA refunds all membership fees paid except for a $35 application-processing charge. The following Provisional members applied for affiliation in January 2013. Any AMA member in good standing can e-mail or send a letter commenting on the acceptability of any or all applicants seeking AMA Regular or Associate member status to the AMA Ethics Review Board. The e-mail goes to info@azama.org. The mailing address is: Arizona Multihousing Association, Ethics Review Board, 5110 N. 44th St., Ste. L160, Phoenix, AZ 85018.

pala mesa Leasing Office 2433 West Main Street Mesa, AZ 85201 Phone: (480) 659-1300 Fax: (480) 659-1303 Contact: Rachel Bush Units: 256 Management Company: Weidner Apartment HomesArizona poRt Royale Leasing Office 1201 N. Colombo Avenue Sierra Vista, AZ 85635 Phone: (520) 458-8600 Fax: (520) 458-8601 Contact: Prior Kelly Units: 248 Management Company: Allison-Shelton Real Estate Services, Inc san noRteRRa Leasing Office 28515 N. North Valley Parkway Phoenix, AZ 85085 Phone: (623) 594-1919 Contact: Kaycee Price Units: 388 Management Company: Mark-Taylor Residential tanneR pRopeRties inc. 700 E. Jefferson Suite 230 Phoenix, AZ 85034 Phone: (602) 243-1036 Fax: (602) 243-1025 Contact: Delmonte Edwards

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wateRmaRk contRacting, inc. 4381 E. Nolan Place Chandler, AZ 85249 Phone: (480) 441-1206 Contact: Mark Lynch Business codes: General Contractor-Licensed/Bonded for Comm/Res.,Painting Services

tap and sons electRic, inc. 2715 S. Hardy Dr. #101 Tempe, AZ 85282 Phone: (480) 507-2900 Fax: (480) 507-8908 Contact: Thom Petteruti Business codes: Electrical & Lighting Contractors & Services,Electrical, Plumbing, AC Contractors

a&H painting, inc. PO Box 10126 Glendale, AZ 85318 Phone: (602) 439-1484 Fax: (602) 896-3057 Contact: Glenda Hernandez Business codes: Painting Services adolFson & peteRson constRuction 5002 S. Ash Ave. Tempe, AZ 85282 Phone: (480) 345-8700 Fax: (480) 345-8755 Contact: Quinn Gormley Business codes: Architectural & Construction,Financial Services,General Contractor/Construction Management,Real Estate Services/Consulting aln apaRtment data, inc. 2611 Westgrove #104 Carrollton, TX 75006 Phone: (800) 643-6416 Fax: (972) 931-6251 Contact: Laura ReeseWilliams Business codes: Marketing, Research & Statistics

Saturday – March 23, 2013 8:00 a.m. Registration - 9:00 a.m. Start at

Brandi Fenton Park (North Alvernon Way at River Road in Tucson, Arizona)

Event Information Early Bird Rate

(through March 15, 2013) -

$30 per person

AFTER March 15, 2013: $35 per person Children (under 18) – No charge (No shirt guarantee for those that register after March 15, 2013; Children do not receive shirts.)

Runners and walkers will participate in a non-competitive 5K FUN Run-Walk starting at Brandi Fenton Park in Tucson which will follow a local designated route (see map) which will BEGIN at 9:00 a.m. Children under the age of 18 are welcome to participate at no charge providing that they are accompanied by a parent/guardian through the entire walk/run.

Proceeds to benefit Our Family Services-New Beginnings in Tucson

Event Registration/Check-In Check-In

opens at 7:45 a.m.

–

Participants will receive a T-Shirt and assorted other goodies. Water will be provided on the day of the event.

Prizes -

Every Participant is entered in a raffle to win a variety of prizes.

Course Description -

Course starts and finishes at Brandi Fenton Park.

EVEnts & trAinings

AMA EVENT INFORMATION & REGISTRATION COMMITTEE MEETINGS March 13 PROJECT S.A.F.E Time: 2:00 p.m. Location: AMA Office

April 23 AFFORDABLE HOUSING COMMITTEE Time: 8:00 a.m. Location: AMA Office

AMAPAC Time: 11:00 a.m. Location: AMA Office April 4 FIVE STAR Time: 10:00 a.m. Location: AMA Office

March 18 BIG HEARTS FOR LITTLE HANDS COMMITTEE MEETING Time: 3:00 p.m. Location: UMOM March 18 PHOENIX TRADE SHOW COMMITTEE Time: 2:00 p.m. Location: AMA Office March 20 MEMBERSHIP Time: 9:00 a.m. Location: AMA Office

GOVERNMENT AFFAIRS Time: 9:00 a.m. Location: AMA Office

April 10 PROJECT S.A.F.E. Time: 2:00 p.m. Location: AMA Office

AMAPAC Time: 11:00 a.m.

April 15 BIG HEARTS FOR LITTLE HANDS COMMITTEE Time: 3:00 p.m. Location: UMOM APRIL 16 COMMUNICATIONS COMMITTEE Time: 3:00 p.m. Location: AMA Office

March 22 TRIBUTE AWARDS COMMITTEE Time: 12:00 p.m. Location: AMA Office

April 17 MEMBERSHIP COMMITTEE Time: 9:00 a.m. Location: AMA Office

March 26 AFFORDABLE HOUSING SUBCOMMITTEE Time: 8:00 a.m. Location: AMA Office

VALLEY EVENTS March 21 PHOENIX REVERSE TRADE SHOW Time: 3:00 p.m. Loaction: El Zaribah Shriner Auditorium, 552 North 40th Street, Phoenix, AZ 85008 April 11 ASSOCIATE MEMBERS COUNCIL (AMC) – Phoenix Time: 3:00 p.m. Location: Chuparosas, 2222 S. Dobson Road, Chandler, AZ 85286

April 18 COMMUNITY RELATIONS Time: 10:00 a.m. Location: AMA Office

GOVERNMENT AFFAIRS Time: 10:00 a.m. Location: AMA Office

April 26 TRIBUTE AWARDS COMMITTEE Time: 12:00 p.m. Location: AMA Office

April 17 PHOENIX DINNER MEETING Time: 5:00 p.m. Location: El Zaribah Shriner Auditorium, 552 North 40th Street, Phoenix AZ 85008 Registration: $59 for members before April 12; After April 12, late registration is $79

For more information on Phoenix events, please contact

For more information please contact James Tunnell at 602-296-6212 or by email jtunnell@azama.org

602-296-6205 or

TUCSON EVENTS

by email at

Michelle Rill at

March 15, April 19 INDEPENDENT RENTAL OWNERS COUNCIL Time: 11:00 a.m.-1:00 p.m. Location: Tucson AMA Office

mrill@azama.org For more information

April 12 AMA/FOR RENT MEDIA SOLUTIONS GOLF TOURNAMENT Time: 8:00 a.m. - 4:00 p.m. Location: The Hilton El Conquistador Golf Club, 10555N. La Canada, Oro Valley, AZ 85737

on Tucson events, please contact: Joanna Grassinger,

April 25 TUCSON DINNER MEETING Time: 5:00 p.m. Location: Doubletree Tucson Reid Park, 445 S. Alvernon Way, Tucson, AZ 85711 Registration: $49 for members. Late registration is $69.

520-343-0643 or jgrassinger@azama.org.

AMA EVENT & SEMINAR LOCATIONS VALLEY

TUCSON

AMA OFFICE ** NEW ** 818 N. 1st Street Phoenix, AZ 85004

AMA OFFICE 1001 N. Alvernon Way, Suite 101 Tucson, AZ 85711

MOUNTAIN PRESERVE RECEPTION CENTER 1431 East Dunlap Ave. Phoenix, AZ 85020

DOUBLETREE HOTEL TUCSON AT REID PARK 445 N. Alvernon Way Tucson, AZ 85711

RED MOUNTAIN VILLAS 815 N. 52nd St. Phoenix, AZ 85008

FLAGSTAFF LITTLE AMERICA HOTEL 2515 E. Butler Ave. Flagstaff, AZ 86004

RANDOLF GOLF COURSE CLUBHOUSE 600 S. Alvernon Way Tucson, AZ 85711

Event Fee Update This year the AMA has instituted a new policy for late registration pricing. Our regular pricing for Dinner Meeting registration will be

$59.00 in Phoenix and $49.00 in Tucson.

If you wish to attend and cannot reserve space by

the Friday prior to the event, a late charge of $20.00

per ticket will apply. This price increase is due to the added charges the venues pass along to the AMA. Please register early for each event!

Apartment News • March 2013

EVEnts & trAinings

Training Opportunities AMA Phoenix Training Opportunities CPR & FIRST AID CERTIFICATION With pool season right around the corner, it is important for your on-site staff to know how to recognize and handle an emergency situation until paramedics arrive. Those who successfully complete this course will earn a two year CPR & First Aid completion card and Arizona state certification. A breakfast and light lunch will be provided. This class will be instructed by Horizon Safety Training. **THIS CLASS HAS AN ATTENDANCE MAXIMUM OF 20** March 12 April 16 Time: 8:30 a.m.-2 p.m. Cost: $69 for members, $99 for non-members Location: AMA Office, 818 N. 1st St., Phoenix 85004 AZ LANDLORD TENANT SEMINAR Knowing how to use and comply with state law that governs all rental housing operations can save time, make you money, and minimize legal difficulties. This is a must for any property owner, community manager and leasing agent. You will review the revised law, which outlines the rights and responsibilities for both landlords and renters. Time will be allocated for audience questions and answers. This class will be instructed by an AMA attorney. Fair Housing Real Estate CECs pending. March 14 September 19 Time: 9 a.m.-12 p.m. Cost: $29 for members, $49 for non-members Location: AMA Office, 818 N. 1st St., Phoenix 85004

JUMP START TRAINING This two day course will provide insight into what it takes to become a successful Apartment Leasing Consultant or Apartment Maintenance Technician. DAY ONE is geared toward both the office and maintenance staff covering Property Management 101, Fair Housing and Customer Service. DAY TWO splits the office and maintenance staff into two groups. Leasing Consultant training will cover aspects of Phone Techniques and Leasing Dynamics. A general maintenance review focused on plumbing, pools, electrical, HVAC, roofs, appliance repair and many more topics are covered on day two for those interested in the maintenance field. Turn your excellent customer service and maintenance skills into a highly rewarding career in the multihousing industry! Been in the industry for a few years? This course is a great refresher for anyone to sharpen their skills!! February 11 & 12 April 8 & 9 June 10 & 11 September 16 & 17 November 11 & 12 Time: 10 a.m.-4 p.m. Cost: $99 per attendee Location: AMA Office, 818 N. 1st St., Phoenix 85004 AGENCY LAW CASE STUDY & PROBLEM SOLVING In this course, a wide variety of past and current agency practices will be examined. The seminar will create an awareness of emerging business models and help attendees gain the skills to learn how to minimize risk when working with each type of business model.

Attendees will earn 3 hrs. CEC’s for all NAA Designations; Real Estate Credits pending. April 11 Time: 9 a.m. - 12:00 p.m. Cost: $29 for members, $49 for non-members Location: ? FAIR HOUSING For rental property owners and managers, understanding and complying with fair housing laws and the American with Disabilities Act (ADA) is more important than ever. This interactive course will provide an overview of fair housing and ADA law and investigative procedures. This course is taught by an AMA attorney. Fair Housing Real Estate CECs pending. May 22 August 8 Time: 9 a.m.-12 p.m. Cost: $29 for members, $49 for non-members Location: AMA Office, 818 N. 1st St., Phoenix 85004

AMA Tucson Education Opportunities INTRODUCTION TO PROPERTY MANAGEMENT – LEASING JUMPSTART CLASS This class serves as an in-depth introduction to the property management/multihousing industry for new and prospective employees. With AMA Tucson’s Job Fair held in February, this is a great way to bring new employees up to speed or to ask prospects to attend before committing to a new position. Real Estate Credits pending. March 5 Time: 8:30 a.m.-12:30 p.m. Cost: $69 for members and non-members Location: Tucson AMA Office 1001 N. Alvernon Way Ste. 101, Tucson CUSTOMER SERVICE Explore techniques for handling angry customers and unlock the secrets to discovering your own customer service magic. If you want to tap into your true potential, you must find the customer service secrets that are just the right fit for your particular business. Also, learn about the power of humor and why some of the biggest companies today also employ fun as an organizational strategy. Have fun and strengthen your customer service DNA. Real Estate Credits pending. April 9 Time: 9 a.m.-12 p.m. Cost: $49 for members, $69 for non-members Location: Tucson AMA Office 1001 N. Alvernon Way Ste. 101, Tucson

CERTIFIED APARTMENT MANAGER (CAM) The on-site manager is a vital link between apartment residents and the community owners and investors. This designation program, recognized by the National Apartment Association (NAA), includes: Management of Residential Issues, Legal Responsibilities, Human Resource Management, Fair Housing, Property Maintenance for Managers, Risk Management, Financial Management, and the Community Analysis project. The final exam is taken online and all graduates are listed in the NAA’s Units magazine. This program is a total of six (6) days, three in March and three in April and attendance for all classes is mandatory. Real Estate Credits pending. March 26, 27, & 28 April 23, 24, & 25 Time: 9 a.m.-5 p.m. Cost: $825 for members, $1,075 for non-members Location: AMA Office, 818 N. 1st St., Phoenix 85004 The latest information about AMA activities, including on-line registration for events and classes, is available around-the-clock on the AMA Web site, www.azama.org. Or call the AMA office at 602-296-6200 or 800-326-6403. Apartment News • March 2013

ArizonA Multihousing AssociAtion

Companion Animals By Judy Drickey-Prohow, Esq., The Law Ofﬁces of Scott M. Clark, P.C.

he question comes up a lot – does a property have to grant a tenant’s request for a companion animal the same way that it has to consider a request for a service dog or an assistive animal. The answer is pretty clear. Regardless of what the animal is called – service animal, assistive animal, therapeutic animal, companion animal or anything else – the property must permit the resident to keep the animal if (1) the person seeking the accommodation is a person with a disability, (2) the person needs the animal because of his/her disability and (3) allowing the tenant to keep the animal would not impose an undue financial and administrative burden on the property. The Fair Housing Act (FHA) does not mention the word “animal” in any context but the United States Department of Housing and Urban Development (“HUD”) has long taken the position that allowing a disabled person to keep an animal may be a reasonable accommodation within the meaning of the FHA. What an animal is called is irrelevant. Although early case law suggested that the particular animal must be individually trained to assist the person with a disability, both courts and HUD have long discredited that suggestion. The control-

ling question today is only whether allowing the animal is something that is reasonable and necessary to afford a disabled person an equal opportunity to enjoy a dwelling. Between 2002 and 2010 the United States Department of Justice (“DOJ”) filed ten (10) federal court lawsuits against landlords, arguing that the failure to offer reasonable accommodations to tenants with emotional support animals (“therapeutic” or “companion” animals) violated the FHA. Each of those ten cases was resolved with a consent decree, a settlement or a favorable jury verdict. In each of those cases DOJ sought an accommodation involving emotional support animals, notwithstanding the lack of specialized training. Claims raised by private individuals and fair housing organizations are getting similar results. In the Orange County, California Superior Court two cases filed by the California Department of Fair Employment and Housing recently settled for $185,000.00 and $200,000.00 respectively. Both of those cases alleged a failure by landlords to permit tenants to keep therapeutic or companion animals as a reasonable accommodation for a disability. Other states, while not quite as generous, saw similar results. In Oregon last year, for example, landlords settled similar cases for $75,000.00 and $50,000.00, in addition to requirements for changes in

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TENANT(S): __________ ADDRESS: __________ ______________________________ ____________________ ____________________ ______ CITY: __________ __________________UN ____________________ IT: ______________ _____ STATE: ________ Rating Scale = (E)Excellent ZIP: _________________ (VG) Very Good (G)Good (F)Fair (P)Poor (P)Poor IN Out LIVING AREAS WA-RTG-40 Washington In Out KITCHEN In Out BEDROOM 3

NOTICE OF ENTRY TENANT(S): ___________________ ______________________________________ _________ ADDRESS: ___________________ _____________________________UNIT: TENANT(S): ______________________ ______________

___________ ADDRESS: ___________ PET AGREEMENTCITY: ___________________________________ STATE: ________ ZIP: _________________ ______________________ ___________________ D DATE:_____ _____________ CITY:

TENANT INFORMATION

Rating Scale = (E)Excellent (V (VG) G) Very Good

TENANT(S): ____________________________________________________ DATE:________ IN ADDRESS: ____________________________________________________ UNIT: _________ LIVING AREAS CITY: _________________________________________ STATE: __________ ZIP: _________ DESCRIPTION OF PET(S)

Walls

Windows Blinds/Drapes Rods Floor

Doors/Woodwork

Locks Tenant(s) certify that the above pet(s) are the only pet(s) on the premises. Tenant(s) understands that the additional pet(s) are not permitted unless the landlord gives ten Ceilings ant(s) written permission. Tenant(s) agree to keep the above-listed pets in the premises subject to the following terms and conditions: Electrical Outlets

1) The pet(s) shall be on a leash or otherwise under tenant’sGarbage control Cans when it is outside the tenant’s dwelling unit. TV Antenna/Cable 2) Tenant(s) shall promptly pick up all pet waste from the premises promptly. 3) Tenant(s) are responsible for the conduct of their pet(s) Fireplace at all times. 4) Tenant(s) are liable for all damages caused by their pet(s). 5) Tenant(s) shall pay the additional security deposit listedCleanliness above and/or their rental agreement as a condition to keeping the pet(s) listed above. 6) Tenant(s) shall not allow their pets to cause any sort of disturbance or injury to the BEDROOM other tenants, guests, landlord or any other persons lawfully on the premises. 1 7) Tenant(s) shall immediately report to landlord any typeWalls of damage or injury caused by their pet. Windows 8) This agreement is incorporated into and shall become part of the rental agreement exe -cuted between the parties. Failure by tenant to comply with any part of this agreement Blinds/Drapes shall constitute a material breach of the rental agreement.

KITCHEN

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Out

BEDROOM 3

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Pursuant to RCW 59.18.150, this is your 48 hour notice that entering the dwelling your la landlord or their agents unit and ______________________ premises located at (Address) will be ______________________ ______________________ ____________ on between the hours of (Date) and . (Time) (Time) The entry will occur for the ______________________ following purpose: ___________ Doors/Woodwork___________ ______________________ _________________________________ ___________ ______________________ Locks ______________________ _ _

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sales@rentegration.com 02

Legal Q&A Editor’s note: Readers who have nonemergency, general landlord-tenant, fair housing questions can send them to Apartment News. While all cannot be answered in this monthly column, we will attempt to publish those questions that would be of interest to most readers. For specific or urgent advice, consult your legal advisors before making a decision.

UESTION My wife and I own a rental house. It is rented to an older couple and their daughter has recently moved in “to help them get around”. My wife thinks we should not ask for more rent than what we rented it for when it was just the 2 of them. It seems to me that we should get more rent money for more people living in the house than when the rental contract was signed. Can I ask for more rent? What are my legal options?

portunity to use and enjoy the dwelling.” “Equal opportunity” refers to the same opportunity that is afforded to persons with different kinds of disabilities and to those without disabilities. Finally the property has to evaluate whether providing the requested accommodation would impose an undue financial and administrative burden on the property. This financial and administrative burden is not a speculative burden but a requirement that the property show an actual burden that will result from allowing the specific animal that the tenant wants to keep. This individualized assessment is intended to separate those residents who only want pets from those who need an animal because of a disability. As the North Dakota court wrote: The Court believes that this analysis ensures that only those with proper disabilities are afforded accommodations such as assistance animals; it will not, as portended by the AOAO, result in everyone who wants a pet being afforded an assistance animal, so long as they label it an emotional support animal. Rather, because the animal must alleviate the disability, only those with disabilities will be afforded this accommodation. Obviously a determination as to whether or not to permit a person to keep any kind of assistance animal – therapeutic, service, companion or otherwise – is a complex legal question. Properties with any uncertainty about their decision are strongly encouraged to seek knowledgeable legal counsel before making any determinations. q Judy Drickey-Prohow is an attorney with the Law Offices of Scott M. Clark, P.C.. She can reached at 520.241.1847. The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.

NSWER: You can ask for more rent, but the tenant has to agree to pay it. If not, you have a fixed term lease for a specific period and at a specific monthly rent. If the tenants refuse to pay a higher rent for the additional person, then all you can do is give the tenant a ten (10) day Non-Compliance Notice to remove the unauthorized occupant. Be careful, because if this person is a caregiver, you may have a fair housing discrimination issue by refusing to let her live there. Andy M. Hull is the principal of the Law Office of Andrew M. Hull. He can be reached at 602.230.0088. The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.

* and m mail. Essential Services

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of this form may

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Windows

Blinds/Drapes

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Rods

Floor

www.rentegration.com 503-933-6437 Carpet/Vinyl/Wood

Light Fixtures

AGREEMENT

Out

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PMS 280/PMS 7543 over color

rental policies and fair housing training. In August 2012 a federal court in Hawaii granted summary judgment for a tenant whose landlord had refused to allow him to keep a companion animal as an accommodation for his mental disability. A North Dakota court reached a similar conclusion in March 2011, where the court said: Imposing a requirement that only animals with specialized training can be deemed “a reasonable accommodation” in the housing context has the effect of discriminating on the basis of disability. Under such an interpretation, landlords would be required to make a reasonable accommodation for individuals with physical disabilities, such as those that are blind or hearing impaired, but would not necessarily have to accommodate those with a mental disability-related need for support, such as depression or anxiety. A determination that animals need not have specialized training to fall within the purview of the FHA ensures the equal treatment of all persons with disabilities who need assistance animals in residential housing. Such an interpretation is consistent with the plain language of the statute, HUD’s regulations and the DOJ’s position. Under these cases, as well as under HUD’s and DOJ’s interpretations, a landlord must utilize the same individualized assessment when a resident wants to keep an emotional support animal as it does when the resident wants to keep a seeing eye dog, or other individually trained animal. That analysis requires the landlord to first consider whether the resident has a disability as the FHA defines that term. For these purposes a disability is a physical or mental impairment that substantially limits or restricts one or more of a person’s major life activities. As set out in the definition, both physical and mental impairments are covered by the Act, and landlords must make accommodations for both of them. Next, the property must consider whether the accommodation sought by the resident is “necessary to afford the handicapped person an equal op-

permission.

of this form may

be reproduced without

written permission.

be reproduced without

written permission.

Apartment News • March 2013

lEgAl

Calculating Carpet Damage By Andy M. Hull, Esq., Hull, Holliday and Holliday, PLC

ne of the most often asked questions is, “How much can I charge a tenant who causes damage to the carpet in his or her apartment?” While the Arizona Residential Landlord and Tenant Act does not directly address carpet loss, there is case law in Arizona that does. This article will offer some guidance in assessing carpet damage. A.R.S. § Sec. 33-1341 states in part: “The tenant shall not deliberately or negligently destroy, deface, damage, impair or remove any part of the premises or knowingly permit any person to do so.” Generally, a tenant has a legal obligation to return an apartment in the same condition as when originally rented, normal wear and tear excepted. Carpet damage usually results from pets tearing the carpet or urinating on it, or from human error, food and drink stains or cigarette burns. In the matter of Devine v. Buckler, the court illustrates how it reacted when it found a tenant responsible for carpet damage in an apartment unit. At issue in this case was whether the plaintiff sufficiently proved they suffered a loss as a result of having to replace carpeting that had been

ruined through negligent workmanship by the tenant while attempting to dye it. The Court of Appeals determined that “plaintiffs were entitled to recover an amount that would put them in the position they were in before they were injured.” The court stated: In determining actual value, a trial judge has wide latitude. Depending upon the particular conditions and circumstances, he may consider the

The carpet was approximately three years old when ruined. Its original cost was $13.00 per yard. The trial court awarded the plaintiffs $10.00 per yard. The evidence clearly proved three points: 1) The entire carpet was damaged; 2) It was in excellent condition at the time the loss occurred; 3) Its replacement cost should be depreciated based on the value the owner had already received from its use.

fairly and adequately compensate the injured party. If a landlord is entitled to any recovery, it will be the replacement cost for rooms actually damaged minus the depreciated value that takes into account the number of years the ruined carpet had been in use. AS AN EXAMPLE CONSIDER THE FOLLOWING: “Four tenants rent an apartment at the Jigger In/Stumble Out apartment complex. The residents, Dee U. Eye, Bud Y. Zurr, Jack Daniels and Jim Beam, lease an apartment with brand new carpet. Six months later they leave and the carpet is completely urine soaked from their unauthorized pets. Manager, Dee P. Ess, sues the former residents for complete carpet replacement. Judge E.Z. Life, awards all the carpet cost since it was brand new only six months before move in.” q Andy M. Hull is the principal of Hull, Holliday and Holliday, PLC. He can be reached at 602.230.0088.

cost of the property when new, the length of time it was used, its condition at the time of loss or injury, the expense to the owner of replacing it with another item of like kind a n d in similar condition, and any other factors that will assist in assessing the value to the owner at the time of loss or injury.

In order to meet the burden of proof, the landlord first must show the tenant actually caused the damage. Helpful items to include are a move in and move out checklist, photographs and a sample of the damaged carpet. It is the policy of law in civil cases to award only those damages that will

The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.

Go Smoke-Free... It’s Easier Than You Think

7 in 10 Maricopa County renters would choose to live in a smoke-free apartment community over one where management allows smoking.

Join us for a FREE Smoke-Free Living Workshop Learn how you can:

Who:

Decrease unit turnover costs

When: Wednesday, March 20, 2013 10am-12pm*

Protect residents and staff from second-hand smoke

Where: 4041 N. Central Ave. - 14th Floor Training Room

Meet market demand for smoke-free living Follow recommendations by HUD, CDC and Healthy Homes

All Property Managers Welcome *Continental Breakfast and Networking at 9:30am

RSVP:

Sue Bergquist Multi-Unit Housing Liaison Maricopa County Department of Public Health Susanbergquist@mail.maricopa.gov or 602-372-7272

Free Parking with Validation

Apartment News • March 2013

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units). 20

Apartment News â&#x20AC;˘ March 2013

PRODUCTS & SERVICES GUIDE

The AMA suggests that members using services listed in the Products & Services Guide request proof of workers’ compensation insurance and contractor’s license prior to contracting work.

Reader notice: Under Arizona law, all residential and commercial contractors are required to be licensed by the state unless they fall under the handyman exemption for projects which require no building permit and are less than $750 for the total contract price. For more information or to verify the license status of an Arizona contractor, call 602-542-1525 or 888-271-9286 (toll-free outside Maricopa County) or visit www.rc.state.az.us. 24 HR Restoration (Fire, Flood Etc.) Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . . (623) 266-2761 ATI Statewide* . . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 807-9400 Belfor USA Group Statewide* . . . . . . . . . . . . . . . . . (623) 434-3333 Belfor USA Group (Tucson) Statewide* . . . . . . . . . . . . . . . . . (520) 408-6900 BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Capstone Group LLC Metro Phoenix . . . . . . . . . . . . . . (480) 970-5424 Checks Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 619-2868 Coit Cleaning & Restoration Services Statewide* . . . . . . . . . . . . . . . . . (480) 967-1988 Concierge Contractors, Inc. Nationwide . . . . . . . . . . . . . . . . (623) 247-0000 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . . (602) 765-6162 Disaster Restoration, LLC Metro Phoenix . . . . . . . . . . . . . . (602) 251-2300 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Finocchiaro Construction LLC Metro Phoenix . . . . . . . . . . . . . . (602) 971-0337 First Choice Restoration, Inc Metro PHX & Metro Tucson . . . (480) 981-1131 Interstate Restoration Nationwide* . . . . . . . . . . . . . . . (602) 714-7290 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . . (602) 944-2645 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 988-5304 Pinnacle Restoration (Tucson) Metro Tucson* . . . . . . . . . . . . . . (520) 293-2770 Service Master Fire & Water Recovery Tucson & Surrounding Area . . . (520) 885-5008 Servpro of Gilbert and Chandler South Metro Phoenix* . . . . . . . . . . . . . (480) 558-7620 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . . (520) 888-4826

Access Control Safeguard Statewide* . . . . . . . . . . . . . . . . . (480) 609-6200 Integrated Protective Systems, Inc Metro Phoenix* . . . . . . . . . . . . . (623) 587-1244 Schlage Statewide . . . . . . . . . . . . . . . . . . (512) 563-1977 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Advertising Apartment Finder Tucson* . . . . . . . . . . . . . . . . . . . (520) 887-8500 Apartment Guide-Phoenix Valleywide . . . . . . . . . . . . . . . . . (602) 484-0894 Apartments.com/Republic Media Tucson . . . . . . . . . . . . . . . . . . . . (602) 444-8916 Apartments.com/Tucson Newspapers Tucson* & Surrounding Area* . . (520) 573-4581 Arizona Housing Solutions LLC Statewide . . . . . . . . . . . . . . . . . . (520) 505-4462 For Rent Media Solutions (Phoenix) Metro Phoenix* . . . . . . . . . . . . . (602) 277-8797 For Rent Media Solutions (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 577-9600 Move.com Nationwide* . . . . . . . . . . . . . . . (800) 978-7368 ParaRentar.com Metro Phoenix* . . . . . . . . . . . . . (602) 277-8797 Rent.com, an eBay company Nationwide* . . . . . . . . . . . . . . . (310) 264-3670 Rentbits Metro Phoenix* . . . . . . . . . . . . . (303) 640-3160 Tucson Apartment Guide Tucson . . . . . . . . . . . . . . . . . . . . (520) 584-0088 WebListers LLC Nationwide* . . . . . . . . . . . . . . . (800) 784-2155

Advertising Analysis & Training LeaseHawk AZ*, CO* & UT* . . . . . . . . . . . (800) 485-84304 Occupancy Solutions LLC Nationwide* . . . . . . . . . . . . . . . (800) 865-0948

Advertising Specialties & Premiums 2incent Concept Promotions Nationwide* . . . . . . . . . . . . . . . (623) 249-7760 Brown and Bigelow - Snyder Promo Nationwide* . . . . . . . . . . . . . . . (602) 265-8818 Tortuga Promotions Nationwide* . . . . . . . . . . . . . . . (480) 966-9076

Air Conditioning/Heating Systems, Parts & Supplies RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Air Conditioning/Heating-Central Services R.T. Brown Mechanical Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 964-3807 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . . (520) 881-1207

Air Conditioning/Heating-Central System AirePros Air Conditioning & Heating Inc. Metro Phoenix*,Statewide* . . . . (623) 547-5992 Badger Heating/Cooling Valleywide . . . . . . . . . . . . . . . . . (480) 855-1671

Air Conditioning/Heating-General Services Alliance Plumbing Service & Repair Phoenix . . . . . . . . . . . . . . . . . . . (480) 633-3020 Archie’s HVAC & Electric Valleywide* . . . . . . . . . . . . . . . . (480) 921-8350 Arizona Comfort Solutions/West Coast Plumbing & Air Metro Phoenix* . . . . . . . . . . . . . (623) 780-4550 Dal Air Conditioning & Heating, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 969-0259 DP Air Corporation Metro Tucson* . . . . . . . . . . . . . . (520) 622-3241

F and I Heating & Air Conditioning Metro Phoenix* . . . . . . . . . . . . . (602) 218-8813 Intelligent Design Air Conditioning & Heating Metro Tucson* . . . . . . . . . . . . . . (520) 333-2665 R.T. Brown Mechanical Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 964-3807 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . . (480) 998-9620 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . . (623) 935-0640

Alarm Systems Lynx Alarm Metro Phoenix . . . . . . . . . . . . . . (480) 840-6030 Safeguard Statewide* . . . . . . . . . . . . . . . . . (480) 609-6200 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Answering Services CallMaX Nationwide* . . . . . . . . . . . . . . . (866) 301-6420 Indatus Nationwide . . . . . . . . . . . . . . . . (800) 727-4246

Appliance Parts Allstate Appliance Metro Phoenix . . . . . . . . . . . . . . (602) 252-6507

Appliance Sales Appliance Warehouse of America, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 722-4017 Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (602) 722-6959 Lowe’s Inc. Nationwide* . . . . . . . . . . . . . . . (623) 414-0920 Mac-Gray The Laundry Room Experts Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Mac-Gray The Laundry Room Experts (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729 The Home Depot Appliance Sales Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Appliance Sales Metro Tucson* . . . . . . . . . . . . . . (520) 309-9756 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . . (623) 935-0640 Westar Kitchen and Bath Statewide . . . . . . . . . . . . . . . . . . (602) 271-0100

Appliance Sales, Rentals, Service & Parts Appliance Parts Company Statewide* . . . . . . . . . . . . . . . . . (480) 755-0006 Appliance Warehouse of America, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 722-4017 Azuma Leasing Nationwide* . . . . . . . . . . . . . . . (800) 707-1188 Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (602) 722-6959 General Electric Company International* . . . . . . . . . . . . . . . (480) 367-2900 Mac-Gray The Laundry Room Experts Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Mac-Gray The Laundry Room Experts (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729 R & B Wholesale Distributors Statewide* . . . . . . . . . . . . . . . . . (602) 272-1200 The Home Depot Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Metro Tucson* . . . . . . . . . . . . . . (520) 309-9756 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . . (623) 935-0640

Apt. & Leasing Office Remodel & Design Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 730-0594

Apt. Fire/Water Damage Restoration & Repair Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . . (623) 266-2761 ATI Statewide* . . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 988-5304 Spray Systems Environmental AZ*, CA* & NV* . . . . . . . . . . . . (480) 967-8300

Architectural & Construction Adolfson & Peterson Construction Nationwide . . . . . . . . . . . . . . . . (480) 345-8700

Asphalt & Paving, Parking Lot & Driveway Svs/Sweep Ace Asphalt of Arizona, Inc. (Phoenix) Southwest U.S.* . . . . . . . . . . . . . (602) 243-4100 Ace Asphalt of Arizona, Inc. (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 747-7700 American Asphalt Paving and Sealcoating Statewide* . . . . . . . . . . . . . . . . . (602) 256-7376 Arizona Pavement Management Metro Phoenix* . . . . . . . . . . . . . (877) 384-2280 Asphalt Technologies / KFM Striping and Curb Company Valleywide* . . . . . . . . . . . . . . . . (602) 462-9114 Bates Paving & Sealing, Inc. Statewide* . . . . . . . . . . . . . . . . . (520) 741-2100 Cactus Asphalt Statewide* . . . . . . . . . . . . . . . . . (602) 370-3363 Jeeper’s & Associates, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 996-1288 M.R. Tanner Paving and Maintenance Statewide . . . . . . . . . . . . . . . . . . (480) 633-8500 Performance Paving & Sealing, LLC Metro Phoenix* . . . . . . . . . . . . . (480) 816-5305 Regional Pavement Maintenance Tucson* & Surrounding Area* . . (480) 963-3416

Statewide Asphalt LLC Statewide* . . . . . . . . . . . . . . . . . (480) 659-1828 Sunland Asphalt - Phoenix Phoenix* . . . . . . . . . . . . . . . . . . (602) 288-5000

Association Arizona Multihousing Association Statewide* . . . . . . . . . . . . . . . . . (602) 296-6200

Attorneys Andrew Hull, Attorney Valleywide* . . . . . . . . . . . . . . . . (602) 230-0088 Burton Lippman Law Group, P.C. Statewide* . . . . . . . . . . . . . . . . . (520) 762-4036 Dwight W. Connely, Attorney at Law Tucson . . . . . . . . . . . . . . . . . . . . (520) 325-5777 J. Mark Heldenbrand, P.C Valleywide* & Tucson* . . . . . . . (602) 254-3400 King & Frisch, P.C. Tucson* & Surrounding Area* . . (520) 790-4061 Koglmeier Law Group, PLC Statewide* . . . . . . . . . . . . . . . . . (480) 962-5353 Law Offices of James H. Hays, PLC Metro Phoenix* . . . . . . . . . . . . . (480) 655-1600 Law Offices of Scott M. Clark, P.C. Statewide . . . . . . . . . . . . . . . . . . (602) 957-7877 Lotzar Law Firm, P.C. Nationwide . . . . . . . . . . . . . . . . (480) 905-0300 Williams, Zinman and Parham P.C. Maricopa County* . . . . . . . . . . . (480) 994-4732

Automatic Gates & Access Control Automatic Gate Systems, Inc. Metro Phoenix . . . . . . . . . . . . . . (602) 267-7778 Guardian Gate Services Statewide* . . . . . . . . . . . . . . . . . (480) 629-4472

Backflow Prevention-Certified Testing Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . . (480) 507-2850 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . . (480) 464-0509 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Balcony & Walking Deck Repair & Resurfacing Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 834-8176 BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 730-0594

Balcony & Walkway Deck Waterproofing & Restoration Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 834-8176 BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Central Valley Specialties Statewide* . . . . . . . . . . . . . . . . . (602) 437-2046

Bath Tubs Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 468-0739 Get a Grip (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 742-2228 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Bathroom Renovations & Countertop Repair/Refinish Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 468-0739 Arizona Royal Granite & Remodeling, LLC Statewide . . . . . . . . . . . . . . . . . . (602) 405-5558 Wilkinson Floor Covering, Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 438-2663

Bedding Bedmart Metro Tucson* . . . . . . . . . . . . . . (520) 887-7039

Bee Control City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 944-0099 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 964-8900

Bicycle Racks Exterior Systems Statewide* . . . . . . . . . . . . . . . . . (480) 990-3909

Bio Hazard Cleaning BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . . (602) 765-6162 Disaster Restoration, LLC Metro Phoenix . . . . . . . . . . . . . . (602) 251-2300 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Servpro of Gilbert and Chandler South Metro Phoenix* . . . . . . . . . . . . . (480) 558-7620

Bio-Hazardous Waste Decontamination ATI Statewide* . . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091

Bldg. Interior & Exterior Renovation & Design Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 In Design Interiors Valleywide* . . . . . . . . . . . . . . . . (602) 330-2150

Boiler & Pump Services Armor Plumbing & Boiler Metro PHX* & Metro Tucson* . . (480) 782-9324

Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . . (480) 998-9620

Building Materials Dogwood Building Supply Nationwide . . . . . . . . . . . . . . . . (336) 650-9724

Cabinet Repairs, Doors & Drawers Cutting Edge Foil Finishes Metro Phoenix* . . . . . . . . . . . . . (602) 442-4400 Shepherd & Sons Cabinets Statewide . . . . . . . . . . . . . . . . . . (602) 750-4499 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Cabinet Sales & Installation American Renolit, Corp Nationwide . . . . . . . . . . . . . . . . (856) 467-3800 Copperstate Cabinets LLC Metro Tucson . . . . . . . . . . . . . . (520) 777-3331 The Home Depot Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Metro Tucson* . . . . . . . . . . . . . . (520) 309-9756

Cable TV Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . . (520) 629-8414

Carpet Cleaning/Restoration Americare Carpet Upholstery & Tile Cleaning Metro Tucson* . . . . . . . . . . . . . . (520) 579-9072 Arizona Carpet Care Valleywide* . . . . . . . . . . . . . . . . (602) 604-8331 Extreme Carpet Care LLC Metro Phoenix . . . . . . . . . . . . . . (480) 633-7176 Fosters Carpet Care and Repair Metro PHX & Metro Tucson . . . (480) 497-8617 Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 539-2696 Palm Valley Carpet Cleaning, LLC Metro Phoenix* . . . . . . . . . . . . . (323) 627-2582 Pride Carpet and Upholstery Cleaning Valleywide* . . . . . . . . . . . . . . . . (602) 843-3200 Rite-Way Carpet Valleywide* . . . . . . . . . . . . . . . . (602) 685-0112 Signature West Carpet Cleaning Metro Phoenix . . . . . . . . . . . . . . (480) 830-9617 Southern Shine Carpet Cleaning Metro Phoenix* . . . . . . . . . . . . . (623) 696-7299 Venturi Restoration & Clean Valleywide* . . . . . . . . . . . . . . . . (480) 820-5555

Carpet, Floor Covering & Patio Grass Brown Sales Statewide . . . . . . . . . . . . . . . . . . (602) 914-4579 Carpeturn.com Metro PHX* & Metro Tucson* . . (855) 889-6200 Criterion Brock Valleywide* . . . . . . . . . . . . . . . . (602) 469-9395 Criterion Brock (Tucson) Tucson* & Surrounding Area* . . (520) 790-0740 Desert Floors, Inc. Tucson . . . . . . . . . . . . . . . . . . . . (520) 918-1022 Distinctive Carpets, Inc. Statewide* . . . . . . . . . . . . . . . . . (520) 745-2600 J.R McDade Flooring (Phoenix) Valleywide* . . . . . . . . . . . . . . . . (602) 258-7219 J.R McDade Flooring (Tucson) Metro PHX & Metro Tucson . . . (520) 294-9911 One Source Interiors Valleywide* . . . . . . . . . . . . . . . . (602) 903-2545 Puckett’s Flooring Statewide* . . . . . . . . . . . . . . . . . (480) 990-8191 Redi Carpet - Arizona Metro PHX & Flagstaff* . . . . . . . (480) 350-9615 Redi Carpet -Tucson Tucson* & Surrounding Area* . . (520) 884-5556 Wilkinson Floor Covering, Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 438-2663

Carport Repair Services Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . . (602) 494-1556 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

CCTV Integrated Protective Systems, Inc Metro Phoenix* . . . . . . . . . . . . . (623) 587-1244 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Ceramic Tile & Bath Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Chat Services Contact at Once! Statewide . . . . . . . . . . . . . . . . . . (678) 909-0135

Chiller Services DP Air Corporation Metro Tucson* . . . . . . . . . . . . . . (520) 622-3241 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . . (480) 998-9620

Cleaning Services - Biohazard BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Spray Systems Environmental AZ*, CA* & NV* . . . . . . . . . . . . (480) 967-8300

Cleaning, Janitorial & Maintenance Services Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 539-2696 Genie Services Valleywide* . . . . . . . . . . . . . . . . (623) 582-6111 Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . . (480) 659-9141

Coin Operated Laundry Excalibur Laundries, Inc Statewide* . . . . . . . . . . . . . . . . . (714) 437-9000 WASH Multifamily Laundry Systems Metro PHX* & Metro Tucson* . . (800) 421-6897

Collection Agencies Better NOI Nationwide . . . . . . . . . . . . . . . . (888) 219-9105 National Credit Systems, Inc. Nationwide* . . . . . . . . . . . . . . . (800) 515-4375 Rent Recovery Solutions Metro PHX & Metro Tucson . . . (800) 335-0119 Residentcheck Nationwide . . . . . . . . . . . . . . . . (972) 404-0808 U.S. Collections West, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 995-3494 Wakefield and Associates, Inc. Nationwide* . . . . . . . . . . . . . . . (303) 537-2900

Collections J. Mark Heldenbrand, P.C. Valleywide* & Tucson* . . . . . . . (602) 254-3400

Commercial & Home Building Restoration BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Cheuvront Construction Valleywide* . . . . . . . . . . . . . . . . (602) 770-7733

Commercial Mortgage Banker Centennial Mortgage, Inc. Nationwide* . . . . . . . . . . . . . . . (480) 621-8132 Legacy Capital Advisors, LLC. Nationwide* . . . . . . . . . . . . . . . (602) 926-7426 Washington Federal Metro Phoenix* . . . . . . . . . . . . . (602) 553-7434

Commercial Mortgage Lender Love Funding Nationwide . . . . . . . . . . . . . . . . (202) 887-0435

Concrete & Masonry Repair RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Concrete Coatings Central Valley Specialties Statewide* . . . . . . . . . . . . . . . . . (602) 437-2046 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427 Westcoat Statewide . . . . . . . . . . . . . . . . . . (800) 250-4519

Concrete Sidewalk Grinding Precision Concrete Cutting Nationwide . . . . . . . . . . . . . . . . (801) 224-0025 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Const. Remodeling & RepairRestoration & Turnkey Berlin Precision Construction Inc. Metro Phoenix . . . . . . . . . . . . . . (480) 252-4017 Faith Restoration Metro Phoenix* . . . . . . . . . . . . . (480) 813-5619 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Genie Services Valleywide* . . . . . . . . . . . . . . . . (623) 582-6111 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . . (602) 944-2645 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 988-5304 Praxis Construction Group Statewide* . . . . . . . . . . . . . . . . . (800) 709-3347 S.M.D. Remodeling, LLC Metro Phoenix* . . . . . . . . . . . . . (602) 348-7989 SOS Builders, LLC Statewide* . . . . . . . . . . . . . . . . . (602) 266-5855 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . . (520) 888-4826 United Renovations Metro Phoenix . . . . . . . . . . . . . . (480) 265-8835

Corporate Housing Oakwood Corporate Housing (Tempe) Worldwide* . . . . . . . . . . . . . . . . (480) 894-9575

Countertop & Cabinets-New Arizona Royal Granite & Remodeling, LLC Statewide . . . . . . . . . . . . . . . . . . (602) 405-5558

Countertop Repair and Refinishing Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 468-0739 Get A Grip Resurfacing of Arizona Valleywide* . . . . . . . . . . . . . . . . (480) 784-4747 Wilkinson Floor Covering, Inc Metro Phoenix* . . . . . . . . . . . . . (602) 438-2663

Credit-Rental History Data Experian Rent Bureau Nationwide* . . . . . . . . . . . . . . . (310) 347-8126

Crime Scene Cleaning Bio-One Statewide* . . . . . . . . . . . . . . . . . (602) 770-4972 BioPro, LLC Statewide* . . . . . . . . . . . . . . . . . (602) 234-6856 Capstone Group LLC Metro Phoenix . . . . . . . . . . . . . . (480) 970-5424 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . . (602) 765-6162 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Spray Systems Environmental AZ*, CA* & NV* . . . . . . . . . . . . (480) 967-8300

Deck Resurfacing Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 834-8176 BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Deck Resurfacing, Replacement & Repair BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Hill Brothers Chemical Co. Statewide . . . . . . . . . . . . . . . . . . (623) 879-9210

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units). Apartment News • March 2013

Developer Kitchell Development Company Phoenix . . . . . . . . . . . . . . . . . . . (602) 631-6177

Doggie Waste Bags Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . . (602) 633-4994

Doors Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Drug Lab Remediation & Clean Up Spray Systems Environmental AZ*, CA* & NV* . . . . . . . . . . . . (480) 967-8300

Drywall Services AW Drywall Services LLC Valleywide* . . . . . . . . . . . . . . . . (602) 376-4456 Genie Services Valleywide* . . . . . . . . . . . . . . . . (623) 582-6111 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Drywell Drainage Systems RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Storm Water Pros, LLC Statewide* . . . . . . . . . . . . . . . . . (480) 620-2517 Torrent Resources Statewide* . . . . . . . . . . . . . . . . . (602) 268-0785

Electrical & Lighting Contractors & Services Archie’s HVAC & Electric Valleywide* . . . . . . . . . . . . . . . . (480) 921-8350 Bert’s Electric & Plumbing Tucson* & Surrounding Area* . . (520) 791-7800 Digital Logic Statewide* . . . . . . . . . . . . . . . . . (602) 694-0500 Harmon Electric, Inc. Statewide* . . . . . . . . . . . . . . . . . (623) 879-0010 Haskins Electric LLC Metro Phoenix . . . . . . . . . . . . . . (623) 937-3999 Kowalski Electrical Statewide* . . . . . . . . . . . . . . . . . (602) 944-2645 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427 TAP and Sons Electric, Inc. Metro Phoenix . . . . . . . . . . . . . . (480) 507-2900 Valley Wide Electric Valleywide* . . . . . . . . . . . . . . . . (623) 587-0802

Electrical, Plumbing, AC Contractors Express Statewide* . . . . . . . . . . . . . . . . . (480) 834-0822 Harmon Electric, Inc. Statewide* . . . . . . . . . . . . . . . . . (623) 879-0010 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 TAP and Sons Electric, Inc. Metro Phoenix . . . . . . . . . . . . . . (480) 507-2900

Electric Vehicle Charging Stations VERDEK Nationwide . . . . . . . . . . . . . . . . (770) 401-2120

Electronic Payment Processing RentPayment Nationwide . . . . . . . . . . . . . . . . (866) 289-5977

Embroidery & Silkscreen International Corporate Apparel Nationwide* . . . . . . . . . . . . . . . (520) 293-6790 Koalaty Embroidery Inc. Nationwide* . . . . . . . . . . . . . . . (602) 926-1600 Tortuga Promotions Nationwide* . . . . . . . . . . . . . . . (480) 966-9076

Emergency Services ATI Statewide* . . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . . (602) 765-6162 Rapid Response Services LLC Metro Phoenix . . . . . . . . . . . . . . (480) 833-0224 Valley Protective Services, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 777-0003

Employment & Background Screening Crimshield, Inc Nationwide . . . . . . . . . . . . . . . . (888) 422-2547

Employment Services AAA Apartment Staffing Valleywide* . . . . . . . . . . . . . . . . (602) 840-0258 ALLSTAFF Services, Inc.™ (HQ) Statewide . . . . . . . . . . . . . . . . . . (602) 277-3381 ALLSTAFF Services, Inc.™ (Tucson) Statewide . . . . . . . . . . . . . . . . . . (520) 296-1666 ApartmentJobs.com Nationwide* . . . . . . . . . . . . . . . (877) 682-6200 BG Staffing Metro Phoenix . . . . . . . . . . . . . . (602) 385-1092 Career Strategies, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 955-5811 DORADO Personnel Tucson* & Surrounding Area* . . (520) 323-3350

Energy Services Bottom Line Utility Solutions, Inc. Nationwide . . . . . . . . . . . . . . . . (949) 707-1311 Promise Energy Nationwide . . . . . . . . . . . . . . . . (800) 282-2000

Exercise Equipment Above & Beyond Fitness Repair, LLC Valleywide* . . . . . . . . . . . . . . . . (480) 272-9361 Advanced Exercise Equipment Nationwide* . . . . . . . . . . . . . . . (602) 708-3764 American Fitness Services Metro Phoenix* . . . . . . . . . . . . . (480) 664-7115 Commercial Fitness Superstore Statewide* . . . . . . . . . . . . . . . . . (480) 838-0555 Comm-Fit Arizona Metro Phoenix* . . . . . . . . . . . . . (480) 580-0252 FitLogistix Nationwide . . . . . . . . . . . . . . . . (480) 273-4353 Gym Source Statewide . . . . . . . . . . . . . . . . . . (480) 775-1496 Marathon Fitness Inc. Nationwide* . . . . . . . . . . . . . . . (800) 391-9496 Promaxima Fitness Nationwide* . . . . . . . . . . . . . . . (713) 667-9606

Fence Repair & Installation Automatic Gate Systems, Inc. Metro Phoenix . . . . . . . . . . . . . . (602) 267-7778

Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . . (602) 494-1556 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Fiberglass Repair & Tubs Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 468-0739

Financial Services Adolfson & Peterson Construction Nationwide . . . . . . . . . . . . . . . . (480) 345-8700 Edward Jones Nationwide . . . . . . . . . . . . . . . . (480) 895-3254 TruWest Credit Union Metro Phoenix* . . . . . . . . . . . . . (602) 629-1899

Fire & Flood Restoration Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . . (623) 266-2761 BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . . (602) 765-6162 Faith Restoration Metro Phoenix* . . . . . . . . . . . . . (480) 813-5619 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 GXS Construction Valleywide* . . . . . . . . . . . . . . . . (602) 224-1120 Har-Bro West, Inc. Metro PHX* & Metro Tucson* . . (480) 449-3900 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 988-5304 Praxis Construction Group Statewide* . . . . . . . . . . . . . . . . . (800) 709-3347 Servpro of Central Glendale/West Phoenix Metro Phoenix* . . . . . . . . . . . . . (602) 252-0569 Servpro of Gilbert and Chandler South Metro Phoenix* . . . . . . . . . . . . . (480) 558-7620 Specialty Water Damage Restoration LLC Metro Phoenix* . . . . . . . . . . . . . (602) 291-9030 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . . (520) 888-4826

Fire Alarms Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . . (480) 507-2850 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . . (480) 464-0509 Safeguard Statewide* . . . . . . . . . . . . . . . . . (480) 609-6200 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Fire Extinguishers Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . . (480) 507-2850 Desert State Fire Statewide* . . . . . . . . . . . . . . . . . (480) 264-3763 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . . (480) 464-0509 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Fire Hydrants Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . . (480) 464-0509 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Fire Sprinklers Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . . (480) 507-2850 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . . (480) 464-0509 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . . (623) 245-0636

Floor Coverings Arizona Flooring and Interiors Statewide* . . . . . . . . . . . . . . . . . (602) 327-0284 Armstrong World Industries, Inc. Statewide . . . . . . . . . . . . . . . . . . (800) 356-9321 Lowe’s Inc. Nationwide* . . . . . . . . . . . . . . . (623) 414-0920 Marathon Fitness Inc. Nationwide* . . . . . . . . . . . . . . . (800) 391-9496 Mohawk Industries Statewide* . . . . . . . . . . . . . . . . . (330) 620-6151 Shaw Industries Nationwide* . . . . . . . . . . . . . . . (714) 317-9999 Wilkinson Floor Covering, Inc Metro Phoenix* . . . . . . . . . . . . . (602) 438-2663

Furniture & Upholstery Services Cort Furniture Rentals (Tucson) Statewide* . . . . . . . . . . . . . . . . . (520) 881-0070 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . . (520) 881-1207

Furniture Rentals AZ Furniture and Mattress Liquidators Metro Phoenix . . . . . . . . . . . . . . (623) 582-1550 Cort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Valleywide* & Some Tucson* . . (480) 831-8851

General Contractor/Construction Management Adolfson & Peterson Construction Nationwide . . . . . . . . . . . . . . . . (480) 345-8700 R & E Contracting, LLC Metro Phoenix* . . . . . . . . . . . . . (623) 570-1605 Tofel Construction (Tucson) Statewide* . . . . . . . . . . . . . . . . . (520) 571-0101

General Contractor-Licensed BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Davis Companies Valleywide . . . . . . . . . . . . . . . . . (909) 795-0077

General Contractor-Licensed/Bonded for Comm/Res. All Struct LLC Metro Tucson* . . . . . . . . . . . . . . (520) 247-3793 BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 730-0594 Finocchiaro Construction LLC Metro Phoenix . . . . . . . . . . . . . . (602) 971-0337 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Fortress General Contracting, Inc. Maricopa County* . . . . . . . . . . . (480) 736-3951 GM Home Improvements Inc. Metro Phoenix* . . . . . . . . . . . . . (623) 977-1748

Gorman Roofing Services, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 262-2423 Marbecc Custom Designs Statewide* . . . . . . . . . . . . . . . . . (480) 836-8261 MT Builders Statewide . . . . . . . . . . . . . . . . . . (480) 443-3376 Property Rock Resources Valleywide . . . . . . . . . . . . . . . . . (602) 466-0093 Seamless Services, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 964-1052 Summit Builders Construction Company Statewide . . . . . . . . . . . . . . . . . . (602) 840-7700 Watermark Contracting, Inc. Statewide* & CA* . . . . . . . . . . . (480) 441-1206 ZZone Construction, LLC Metro Phoenix . . . . . . . . . . . . . . (623) 594-7663

Glass & Screen Cheaper Window Glass Valleywide* . . . . . . . . . . . . . . . . (602) 995-2102 Glassbusters, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 964-4664 Open Enclose LLC Metro Tucson* . . . . . . . . . . . . . . (520) 358-4553

Golf Carts/Utility Vehicles A-1 Golf Cart Leasing West of the Mississippi* . . . . . . . (480) 855-7800

Group Purchasing Professional Apartment Services Nationwide* . . . . . . . . . . . . . . . (800) 875-0250

HVAC Brewer Commercial Services Valleywide* . . . . . . . . . . . . . . . . (602) 789-8858 Jasper Air Metro Phoenix* . . . . . . . . . . . . . (602) 814-0504

Helium & Balloons Arizona Air Boutique, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 867-4606 Unique Aire Helium & Balloons Statewide* . . . . . . . . . . . . . . . . . (480) 830-0770

Insurance Adams Business Dimensions, Inc. Southwest U.S.* . . . . . . . . . . . . . (602) 885-9500 Beecher Carlson Insurance Agency, LLC Statewide* . . . . . . . . . . . . . . . . . (602) 996-7600 Bowman & Associates Insurance Agency Phoenix* . . . . . . . . . . . . . . . . . . (800) 456-0241 Crest Insurance Group Nationwide* . . . . . . . . . . . . . . . (480) 839-2252 LeaseTerm Solutions Western U.S . . . . . . . . . . . . . . . (678) 206-2910 Nationwide Insurance Metro Phoenix,Nationwide . . . . (602) 718-1220 Networked Insurance Agents Nationwide . . . . . . . . . . . . . . . . (480) 292-9642 Nexus Partners Insurance Solutions Metro Phoenix* . . . . . . . . . . . . . (480) 422-1536 San Tan Insurance Services, LLC Statewide* . . . . . . . . . . . . . . . . . (480) 391-3883 SCF Arizona Phoenix . . . . . . . . . . . . . . . . . . . (602) 631-2000 The Mahoney Group (Phoenix) Mesa . . . . . . . . . . . . . . . . . . . . . (480) 214-2712 The Mahoney Group (Tucson) Tucson* & Surrounding Area* . . (520) 784-6673

Insurance-Claims Assistance On-Site Contents Cleaning & Restoration, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 723-2534 Bennett and Porter Insurance Services Metro Phoenix . . . . . . . . . . . . . . (480) 212-1150 CIBA Insurance Services Nationwide . . . . . . . . . . . . . . . . (818) 638-8525 Cox Insurance Services Statewide* . . . . . . . . . . . . . . . . . (480) 907-6000 CSE Insurance Group AZ*, CA* & TX*, Nationwide* . (800) 282-6848 Pfister Insurance Agency-Farmers Insurance Statewide* . . . . . . . . . . . . . . . . . (623) 581-0700 Sterling Grant & Associates, LLC Statewide* . . . . . . . . . . . . . . . . . (602) 954-7200

Insurance–Commercial Farmers Insurance - Schaffroth Agency Statewide* . . . . . . . . . . . . . . . . . (480) 688-2908

Insurance-Public Adjuster The Greenspan Company/Adjusters International Nationwide* . . . . . . . . . . . . . . . (480) 970-7869 Shull & Associates Statewide* . . . . . . . . . . . . . . . . . (623) 687-8801 Skipton & Associates, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 992-7577

Interior Design Designs For You Nationwide* . . . . . . . . . . . . . . . (480) 517-0080 Gia Venturi Interiors Metro Phoenix* . . . . . . . . . . . . . (602) 914-9223 J Bella Interiors Nationwide . . . . . . . . . . . . . . . . (480) 967-2121

Internet Services & Access Provider Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . . (520) 629-8414

Key Control & Asset Management HandyTrac Systems Key Control Systems . . . . . Nationwide* . . . . . . . . . . . . . . . (800) 665-9994 KeyTrak, Inc. Nationwide* . . . . . . . . . . . . . . . (888) 539-8725

Kitchen & Bath Refinishing Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 468-0739

Landscape and Tree Service Desert Appeal Landscape LLC Metro Phoenix* . . . . . . . . . . . . . (480) 570-5754 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . . (702) 459-3192

Landscape Maintenance Acacia Landscape Services, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 253-7354 The Commercial Ranger Metro Phoenix . . . . . . . . . . . . . . (602) 910-4745 Empire Landscape & Maintenance, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 550-4154 Epic Landscape Construction, Inc. Metro Phoenix* . . . . . . . . . . . . . (623) 516-9014 GPM Landscape Metro Phoenix . . . . . . . . . . . . . . (602) 469-0652 The Groundskeeper (Gilbert) Metro Phoenix* . . . . . . . . . . . . . (480) 545-0456

Landmark Land Management LLC Metro Phoenix* . . . . . . . . . . . . . (602) 323-9696 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . . (480) 456-0608 Quality Building Maintenance LLC Valleywide* . . . . . . . . . . . . . . . . (602) 568-5944 Shamrock Landscaping, Inc. Valleywide . . . . . . . . . . . . . . . . . (602) 606-7603

Landscape Maintenance & Services AME Southwest Landscape and Irrigation Metro PHX & Metro Tucson . . . (480) 558-3160 Asset Landscaping Metro Phoenix* . . . . . . . . . . . . . (602) 353-8877 Gothic Grounds Management, Inc. (Phx) Metro Phoenix . . . . . . . . . . . . . . (602) 540-6917 Greenway Landscape, Inc. Metro Tucson* . . . . . . . . . . . . . . (520) 441-1297 Landscape Pros & Design LLC Metro Phoenix* . . . . . . . . . . . . . (480) 228-9630 Rain Key LLC Metro Phoenix* . . . . . . . . . . . . . (480) 239-4223 Safari Pools & Landscape Valleywide* . . . . . . . . . . . . . . . . (480) 633-6494 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . . (702) 459-3192 SiteWorks Metro Phoenix* . . . . . . . . . . . . . (480) 820-1600 Tree Pros, LLC Valleywide* . . . . . . . . . . . . . . . . (602) 216-0400 Waddell Landscape Metro Phoenix* . . . . . . . . . . . . . (623) 536-2200

Landscape Material All Rock Supply Metro Phoenix . . . . . . . . . . . . . . (480) 760-5951

Landscape Sprinkler Services Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . . (602) 942-3653

Landscaping Services Carescape Valleywide . . . . . . . . . . . . . . . . . (623) 583-8700 Catalina Landscape Maintenance Tucson . . . . . . . . . . . . . . . . . . . . (520) 887-1204 Details Landscaping Valleywide . . . . . . . . . . . . . . . . . (623) 435-7207 Fortis Landcare Metro Phoenix* . . . . . . . . . . . . . (602) 254-4447 Horticulture Unlimited, Inc. Metro Tucson . . . . . . . . . . . . . . (520) 321-4678 IDT Landscaping LLC Valleywide* . . . . . . . . . . . . . . . . (480) 829-8530 Integrated Landscape Management, LLC Metro Phoenix . . . . . . . . . . . . . . (480) 675-7709 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . . (480) 456-0608 Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . . (602) 942-3653 The Groundskeeper (Tucson) Statewide* . . . . . . . . . . . . . . . . . (520) 571-1575 Wild Briar Landscape Valleywide . . . . . . . . . . . . . . . . . (480) 899-5192 Xeriscapes Unlimited, Inc. Phoenix* . . . . . . . . . . . . . . . . . . (602) 252-6434

Leak Locating RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Leasing Incentives AIM Cruise Incentives Nationwide* . . . . . . . . . . . . . . . (818) 706-9822

Legal Services Dodge & Vega PLC Statewide* . . . . . . . . . . . . . . . . . (480) 656-8333 Fennemore Craig Metro Phoenix . . . . . . . . . . . . . . (602) 916-5000 Gallagher & Kennedy Phoenix . . . . . . . . . . . . . . . . . . . (602) 530-8540 Snell & Wilmer L.L.P. Metro Phoenix* . . . . . . . . . . . . . (602) 382-6000

Low Income Housing Program Administration HOM, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 265-4640

Mail Boxes Exterior Systems Statewide* . . . . . . . . . . . . . . . . . (480) 990-3909

Maintenance Supplies AZ PARTSMASTER (Phoenix) Statewide* . . . . . . . . . . . . . . . . . (602) 233-3580 AZ PARTSMASTER (Tucson) Tucson* & Surrounding Area* . . (520) 573-5828 HD Supply Facilities Maintenance Valleywide* . . . . . . . . . . . . . . . . (800) 431-3000 Maintenance Supply Headquarters Phoenix . . . . . . . . . . . . . . . . . . . (480) 760-4100 The Home Depot Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Metro Tucson* . . . . . . . . . . . . . . (520) 309-9756

Management Consulting & Training Occupancy Solutions LLC Nationwide* . . . . . . . . . . . . . . . (800) 865-0948

Marketing, Research & Statistics ALN Apartment Data, Inc. Nationwide . . . . . . . . . . . . . . . . (800) 643-6416 Pierce-Eislen AZ, CO & Southern CA . . . . . . . (480) 663-1149 RealData, Inc. Southwest U.S. . . . . . . . . . . . . . (602) 789-1223

Marketing/Lead Generation Rentlogic Metro Phoenix* . . . . . . . . . . . . . (602) 441-5294

Masonry Fence & Wall Repair Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427

Mattresses AZ Furniture and Mattress Liquidators Metro Phoenix . . . . . . . . . . . . . . (623) 582-1550

Mold & Asbestos Remediation ATI Statewide* . . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . . (602) 765-6162 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091

Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . . (480) 988-5304 Spray Systems Environmental AZ*, CA* & NV* . . . . . . . . . . . . (480) 967-8300

Mold Removal & Clean Up BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . . (602) 944-2645

Mortgage Lender Johnson Capital Nationwide . . . . . . . . . . . . . . . . (602) 957-1112

Mortgage, Real Estate & Insurance Services Amerifirst Financial, Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 743-4509 Keystone Commercial Capital Nationwide* . . . . . . . . . . . . . . . (602) 997-3810

Moving & Storage On The Move, Inc. Nationwide* . . . . . . . . . . . . . . . (800) 645-9949

Neighborhood Revitalization Phoenix Revitalization Corporation (non-profit) Phoenix* . . . . . . . . . . . . . . . . . . (602) 259-6895

Odor Elimination Biosweep of Phoenix Statewide* . . . . . . . . . . . . . . . . . (602) 639-1902 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . . (623) 465-1091

Online Leasing VaultWare Nationwide* . . . . . . . . . . . . . . . (480) 905-3668

Online Rent Payments Property Solutions Nationwide* . . . . . . . . . . . . . . . (602) 324-9223 RentPayment Nationwide . . . . . . . . . . . . . . . . (866) 289-5977

Paging Systems Corporate Answer/Arizona Action Paging Nationwide* . . . . . . . . . . . . . . . (602) 244-1833

Painting Services A&H Painting, Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 439-1484 A Real Deal Painting Statewide* . . . . . . . . . . . . . . . . . (623) 362-9561 Accent Painting & Construction Inc. Statewide . . . . . . . . . . . . . . . . . . (480) 614-5839 C & M Homes & Commercial Services Metro Phoenix* . . . . . . . . . . . . . (480) 836-7222 CertaPro Painters Statewide* . . . . . . . . . . . . . . . . . (480) 962-8180 Empire Community Painting Statewide* . . . . . . . . . . . . . . . . . (480) 560-8525 Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 539-2696 Genie Services Valleywide* . . . . . . . . . . . . . . . . (623) 582-6111 Giant Painting and Construction, Inc. Metro Phoenix . . . . . . . . . . . . . . (602) 993-4681 Imperial Contracting Valleywide* . . . . . . . . . . . . . . . . (480) 892-9157 Indigo Painting Valleywide* . . . . . . . . . . . . . . . . (602) 304-0800 Investment Painting Services, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 242-5737 JLS Companies Metro Phoenix* . . . . . . . . . . . . . (480) 703-1967 LeBreck Painting, Inc. Metro Tucson* . . . . . . . . . . . . . . (520) 628-3582 Metzger’s Painting Professionals, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 672-5069 One 80 Painting Metro Phoenix* . . . . . . . . . . . . . (602) 997-1434 Papago Painting, Ent. Statewide* . . . . . . . . . . . . . . . . . (602) 340-0886 Paramount Painting, Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 369-5717 Synergy Painting, Inc. AZ*, CO* & UT* . . . . . . . . . . . . (602) 469-8449 Watermark Contracting, Inc. Statewide* & CA* . . . . . . . . . . . (480) 441-1206

Painting Supplies Dunn-Edwards Paint Corporation (Phoenix) Statewide* . . . . . . . . . . . . . . . . . (602) 689-5136 Glidden Professional Metro Phoenix* . . . . . . . . . . . . . (480) 948-0757 Frazee Paint Industries Phoenix* . . . . . . . . . . . . . . . . . . (303) 371-5600 Sherwin-Williams Statewide* . . . . . . . . . . . . . . . . . (602) 861-3171

Parking Lot & Driveway Services Performance Paving & Sealing, LLC Metro Phoenix* . . . . . . . . . . . . . (480) 816-5305

Pavement Maintenance Asphalt Technologies / KFM Striping and Curb Company Valleywide* . . . . . . . . . . . . . . . . (602) 462-9114 Bates Paving & Sealing, Inc. Statewide* . . . . . . . . . . . . . . . . . (520) 741-2100 Cactus Asphalt Statewide* . . . . . . . . . . . . . . . . . (602) 370-3363 Dunn-Edwards Paint Corporation (Tucson) Metro Tucson* . . . . . . . . . . . . . . (520) 444-7240 Dynamite Paving and Sealcoat, Inc. Phoenix . . . . . . . . . . . . . . . . . . . (602) 258-9588 M.R. Tanner Paving and Maintenance Statewide . . . . . . . . . . . . . . . . . . (480) 633-8500 Morgan Pavement AZ*, NM* & NV* . . . . . . . . . . . (480) 646-4781 Performance Paving & Sealing, LLC Metro Phoenix* . . . . . . . . . . . . . (480) 816-5305 Quality Emulsions, LLC Statewide . . . . . . . . . . . . . . . . . . (480) 619-4100 SealMaster AZ Statewide* . . . . . . . . . . . . . . . . . (602) 253-4660

Payroll, ASO,PEO Oasis Outsourcing Statewide* . . . . . . . . . . . . . . . . . (602) 405-7033

Pest Control Services All Bed Bugs Begone, LLC Statewide* . . . . . . . . . . . . . . . . . (480) 659-9011 Alpha Pest Control Metro PHX* & Metro Tucson* . . (800) 256-8612 Amera Sun City Pest Control Metro Phoenix* . . . . . . . . . . . . . (623) 979-6467 Arizona Pest Squad, LLC Metro Phoenix . . . . . . . . . . . . . . (480) 544-1115

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units). 22

Apartment News • March 2013

Burns Pest Elimination (Phoenix) Statewide* . . . . . . . . . . . . . . . . . (602) 971-4782 Burns Pest Elimination (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 882-4776 City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 944-0099 Eliminex Termite & Pest Control Metro Phoenix* . . . . . . . . . . . . . (602) 942-2847 HomeTeam Pest Defense Metro Phoenix . . . . . . . . . . . . . . (480) 929-7620 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 964-8900 Mike’s Swat Team Pest and Termite Control Valleywide* . . . . . . . . . . . . . . . . (602) 944-7700 Northwest Exterminating-Tucson Tucson . . . . . . . . . . . . . . . . . . . . (520) 888-5779 Nose Knows LLC Metro Phoenix* . . . . . . . . . . . . . (480) 370-4767 Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . . (602) 942-3653 Smart Pest Solutions Valleywide* . . . . . . . . . . . . . . . . (480) 621-8438 Terminix Metro Phoenix . . . . . . . . . . . . . . (602) 431-4980 Terminix Int. (Tucson) Metro Tucson . . . . . . . . . . . . . . (520) 838-2634 Western Exterminator Company Metro PHX* & Metro Tucson* . . (602) 273-1681

Pet Waste Clean up & Removal Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . . (602) 633-4994

Pigeon Control KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 964-8900

Pipe Renewal & Restoration RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376

Playground Maintenance & Contractor

Public Health Public Health . . . American Lung Association in Arizona Metro Phoenix* . . . . . . . . . . . . . (602) 258-7505 Maricopa County Tobacco Use Prevention Program Maricopa County . . . . . . . . . . . . (602) 372-7272

Real Estate Brokers/Commercial CB Richard Ellis Worldwide . . . . . . . . . . . . . . . . (602) 735-5555 Marcus & Millichap (Cliff David) Valleywide* . . . . . . . . . . . . . . . . (602) 952-9669 Marcus & Millichap (Pete TeKampe) Metro Phoenix* . . . . . . . . . . . . . (602) 952-9669 Marcus & Millichap (Richard Butler) Metro PHX & Metro Tucson . . . (602) 952-9669 Transwestern Commercial Services Valleywide* . . . . . . . . . . . . . . . . (602) 956-5000

Real Estate Brokers/Multi-family Apartment Realty Advisors Statewide* . . . . . . . . . . . . . . . . . (602) 252-4232 PTE Real Estate Group Metro Phoenix* . . . . . . . . . . . . . (480) 344-1732

Real Estate Services/Consulting Adolfson & Peterson Construction Nationwide . . . . . . . . . . . . . . . . (480) 345-8700 Michael A. Lieb, Ltd. Metro Phoenix . . . . . . . . . . . . . . (602) 870-9741

Refinishing/Resurfacing Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . . (602) 468-0739 NuSurface Phoenix Metro, LP Statewide* . . . . . . . . . . . . . . . . . (602) 395-2007

Refuse Removal & Recycling Services Republic Services Valleywide* . . . . . . . . . . . . . . . . (602) 442-5997

Saguaro Environmental Services Pima County* . . . . . . . . . . . . . . (520) 745-8820

Renovation Supplies Renovations Plus Nationwide . . . . . . . . . . . . . . . . (303) 465-9009

Renters Insurance Assurant Specialty Property Nationwide . . . . . . . . . . . . . . . . (702) 824-1384 Bader Company Nationwide . . . . . . . . . . . . . . . . (888) 223-3726 Better NOI Nationwide . . . . . . . . . . . . . . . . (888) 219-9105 Renters Legal Liability, LLC Nationwide* . . . . . . . . . . . . . . . (801) 994-0237

Resident Referral Services Apartment Hunters . . . . . . . . . . . . Valleywide* (602) 863-1500

Retention/Resident Services AIM Cruise Incentives Nationwide* . . . . . . . . . . . . . . . (818) 706-9822 Apartment Life Statewide . . . . . . . . . . . . . . . . . . (623) 243-0120 Rainbow Housing Assistance Corporation Metro Phoenix . . . . . . . . . . . . . . (623) 889-3391

Revenue Management Software Rainmaker Nationwide . . . . . . . . . . . . . . . . (678) 578-5700

Roof Coatings Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 834-8176 BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Pro-Tech Products Statewide* . . . . . . . . . . . . . . . . . (480) 945-9303 Red Mountain Roofing, LLC. Metro PHX* & Metro Tucson* . . (480) 268-7379

RenCo, LLC Statewide* . . . . . . . . . . . . . . . . . (602) 867-9386 Roofing Southwest AZ*, NV* & South CA* . . . . . . . (480) 752-8550

Seamless Services, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 964-1052 Starkweather Roofing, Inc Statewide* . . . . . . . . . . . . . . . . . (602) 997-0529 Sunmaster Valleywide* & Tucson* . . . . . . . (602) 268-1427 Sunvek Metro Phoenix* . . . . . . . . . . . . . (623) 349-7663 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . . (520) 888-4826 United Asset Services Nationwide* . . . . . . . . . . . . . . . (602) 340-8274 Western Roofing Systems, Inc. AZ*, NV* & South CA* . . . . . . . (480) 967-8073

Roofing Services Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 834-8176 ATI Statewide* . . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide* . . . . . . (602) 689-7801 Broken Arrow Construction Company Statewide* . . . . . . . . . . . . . . . . . (480) 890-2322 Diversified Roofing Corporation Metro Phoenix,Metro Tucson . . (602) 850-8265 Diversified Roofing Corporation of Tucson Metro Tucson . . . . . . . . . . . . . . (520) 670-1004 Gryphon Companies, Inc. . . . . . . . . . Statewide* (480) 994-5500 Inca Roofing, Inc. . . . . . . . . . . . . . . . Statewide* (602) 544-0998 Jim Brown & Sons Roofing Co. Inc Statewide* . . . . . . . . . . . . . . . . . (623) 247-9252 KY-KO Roofing Systems . . . . . . Metro Phoenix (602) 944-4600 Legacy Roofing LLC Statewide* . . . . . . . . . . . . . . . . . (623) 581-0274 Paramount Roofing Metro Phoenix* . . . . . . . . . . . . . (480) 292-7929 Rain Man Roofing & Waterproofing Services, Inc. Statewide* . . . . . . . . . . . . . . . . . (623) 670-2835 Red Mountain Roofing, LLC. Metro PHX* & Metro Tucson* . . (480) 268-7379 RenCo, LLC Statewide* . . . . . . . . . . . . . . . . . (602) 867-9386 Roofing Southwest AZ*, NV* & South CA* . . . . . . . (480) 752-8550

Roofing and Water Proofing Consultants Arizona’s Roof Consultant, LLC Statewide* . . . . . . . . . . . . . . . . . (480) 557-6255

RUB Systems Conservice Utility Management & Billing Nationwide* . . . . . . . . . . . . . . . (866) 866-0333 Multifamily Utility Company Nationwide* . . . . . . . . . . . . . . . (800) 266-0968

Screen Doors & Bug Screens Blind Co. Inc. Statewide* . . . . . . . . . . . . . . . . . (480) 834-8098

Screening Services AmRent Nationwide* . . . . . . . . . . . . . . . (855) 214-4743 Residentcheck Nationwide . . . . . . . . . . . . . . . . (972) 404-0808

Screening Services/Credit Reports AAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953 Airfactz Nationwide* . . . . . . . . . . . . . . . (800) 729-7776

Safe and Sound Playgrounds Statewide* . . . . . . . . . . . . . . . . . (480) 888-8784

Plumbers

Arizona Multihousing Association & FOR RENT Media Solutions present

Alliance Plumbing Service & Repair Phoenix . . . . . . . . . . . . . . . . . . . (480) 633-3020 Marlin Services Maricopa County* . . . . . . . . . . . (602) 470-1040

AMA Tucson

Plumbing Contractors & Services Alliance Plumbing Service & Repair Phoenix . . . . . . . . . . . . . . . . . . . (480) 633-3020 Arizona Plumbing Services, Inc. Maricopa County* . . . . . . . . . . . (602) 442-8757 Armor Plumbing & Boiler MetroPHX* & Metro Tucson* . . (480) 782-9324 Belsito Plumbing LLC Statewide* . . . . . . . . . . . . . . . . . (480) 425-9900 Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 835-8220 Brewer Commercial Services Valleywide* . . . . . . . . . . . . . . . . (602) 789-8858 D.W. Plumbing and Maintenance Inc. Metro Phoenix* . . . . . . . . . . . . . (602) 789-1920 Delta Mechanical, Inc. Metro Phoenix* . . . . . . . . . . . . . (480) 898-0007 Grace Plumbing Services, Inc. Valleywide* . . . . . . . . . . . . . . . . (480) 704-3785 Plumb Plumbing LLC Pima County* . . . . . . . . . . . . . . (520) 629-0504 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . . (602) 253-9376 Rooter 2000 Plumbing and Drain Valleywide . . . . . . . . . . . . . . . . . (480) 967-5943 Roto-Rooter Service & Plumbing Co. Maricopa County* . . . . . . . . . . . (800) 381-4161 West Coast Plumbing & Air Metro Phoenix* . . . . . . . . . . . . . (623) 582-1117

2013 Golf Tournament Golf & Awards Lunch Party ‘JOIN THE 4th Annual CRAZY PANTS TOUR’

rk! etwo N d n a lf FU N a Go Have eed to be No n uperstar! S

Plumbing Products Manufacturer Moen Incorporated Nationwide* . . . . . . . . . . . . . . . (440) 962-2000

Political Consulting Capitol Consulting, LLC Phoenix . . . . . . . . . . . . . . . . . . . (602) 712-1121

Pool Furniture Manufacturer Leisure Creations Nationwide . . . . . . . . . . . . . . . . (866) 765-6726 Texacraft Tropic Craft Nationwide . . . . . . . . . . . . . . . . (800) 327-1541

Pool Service & Repair Silver Lining Pool Service, LLC Metro Phoenix* . . . . . . . . . . . . . (480) 359-6380

Pool/Patio Furniture-Refurbishing Sun Patio Furniture Nationwide* . . . . . . . . . . . . . . . (480) 227-2776 Two Kings Hospitality Metro Phoenix* . . . . . . . . . . . . . (602) 843-2121

Printing & Marketing Allegra-Integrated Marketing & Print Solutions Metro Phoenix*,Nationwide* . . (480) 941-4842 DP Solutions, Inc. Metro Tucson . . . . . . . . . . . . . . (520) 393-3551 SIGNWORX Nationwide* . . . . . . . . . . . . . . . (602) 268-1875

Process Service & Evictions AAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953 Acquisition Process Serving Statewide* . . . . . . . . . . . . . . . . . (602) 486-5894

Professional Pooper Scooper & Porter Service Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . . (602) 633-4994

Property Management Software AppFolio, Inc. Nationwide* . . . . . . . . . . . . . . . (805) 617-2163 NQUEUE BillBack, LLC Nationwide* . . . . . . . . . . . . . . . (602) 426-1550 Yardi Systems, Inc. Nationwide* . . . . . . . . . . . . . . . (805) 699-2040

Property Tax Consulting R.L. Cohen & Associates, Inc. Statewide* . . . . . . . . . . . . . . . . . (602) 640-9777 Thomson Reuters Nationwide . . . . . . . . . . . . . . . . (480) 270-6011

Apartment News • March 2013

Course Dress Code— Appropriate Golf Attire ; Collared Shirts; Soft Spikes (Tennis shoes acceptable); NO DENIM Crazy Pants /Skirts Approved Approved

First come first served | Full payment must accompany registration | Registration deadline Friday April 12, 2013 | Luncheon and Awards presentation to follow tournament.

Plumbing Fixtures & Supplies Ferguson Enterprises, Inc. Tucson* & Surrounding Area* . . (520) 792-1700 Plumbing Suppliers Inc. Metro Tucson* . . . . . . . . . . . . . . (520) 326-6433

Get crazy! Wear your craziest pants and you could win a prize!

WHEN: WHERE: Friday April 12, 2013 Hilton El Conquistador Country Club 7:15 a.m. Registration Opens 10555 N. La Canada, Oro Valley 8:30a.m. shotgun start - NEW TIME ************************************************************************************************ GOLF, Awards Lunch AND PARTY: Awards Lunch AND PARTY ONLY:   

Includes golf, cart, range balls, lunch, dinner and party Before April 5, 2013—$170 per player After April 5, 2013—$195 per player

 

Before April 5, 2013—$45 per person After April 5, 2013—$50 per person

PARTY IS OPEN TO EVERYONE—INVITE YOUR FRIENDS, CO-WORKERS AND SPOUSES REGISTRATION DEADLINE: FRIDAY APRIL 5, 2013

GOLF AND PARTY REGISTRATION Contact Person:__________________________________Company Name:________________________________ Address:________________________________________City:___________________Zip:____________________ Phone:___________________Fax:____________________Email:________________________________________ Company Name: (You may register a maximum of four players per team. Individual players will be assigned to a foursome). 1.__________________________________________________2.___________________________________________________ 3.__________________________________________________4.___________________________________________________ PARTY ONLY REGISTRATION: (For non-golfers) 1.__________________________________________________2.___________________________________________________ $______enclosed for____ GOLFERS + $________enclosed for_____ DINNER/PARTY ATTENDEES

METHOD OF PAYMENT: Check: Amount $______________ Charge to:

Visa

= $__________TOTAL

Mastercard

AMEX

Card Number____________________________________ Billing Zipcode:__________ EXP:_________________ Name as it appears on Card:_______________________ Auithorized Signature:_____________________________ MAIL OR FAX TO: Arizona Multihousing Association 1001 N. Alvernon, Ste 101, Tucson, AZ 85710 | FAX: 520-323-3399 | PH: 520-323-0643

Better NOI Nationwide. . . . . . . . . . . . . . . . (888) 219-9105 Contemporary Information Corporation Nationwide* . . . . . . . . . . . . . . . (800) 754-0009 CoreLogic SafeRent Nationwide* . . . . . . . . . . . . . . . (623) 670-3273 Credit Plus, Inc. Nationwide. . . . . . . . . . . . . . . . (800) 258-3488 Investigative Screening Valleywide* . . . . . . . . . . . . . . . (480) 305-1350 LexisNexis Resident Screening Nationwide* . . . . . . . . . . . . . . . (480) 272-7862 National Tenant Network - Arizona (NTN-AZ) Statewide* . . . . . . . . . . . . . . . . (480) 607-5288 On-Site.com Nationwide* . . . . . . . . . . . . . . . (602) 616-3279 RealPage, Inc. Worldwide* . . . . . . . . . . . . . . . (877) 325-7243 Reliable Background Screening Nationwide* . . . . . . . . . . . . . . . (602) 870-7711 The Screening Pros Nationwide* . . . . . . . . . . . . . . . (602) 540-8786

secuRity deposit alteRnatives Better NOI Nationwide. . . . . . . . . . . . . . . . (888) 219-9105 SureDeposit Nationwide. . . . . . . . . . . . . . . . (800) 531-7873

secuRity guaRd seRvices A Urban Tactical Security Metro Phoenix* . . . . . . . . . . . . (602) 328-0005 Blue Steel Security Services Statewide* . . . . . . . . . . . . . . . . (602) 283-4827 Eagle Eye Security Services, LLC Metro PHX* & Metro Tucson* . (623) 826-2067 Elite Protective Services Phoenix. . . . . . . . . . . . . . . . . . . (480) 792-1515 Emerald Security Group Metro PHX* & Metro Tucson* . (623) 251-6056 Hite Security, LLC. Metro Tucson . . . . . . . . . . . . . . (520) 298-8834 Layne Security LLC Metro Phoenix*,PHX* & Surrounding Area* . . . . . . . . . . . . . . . . . . . . . . . . . (623) 377-6847

secuRity seRvices

signs Fusion Sign and Design Nationwide* . . . . . . . . . . . . . . . (602) 288-8903 SIGNWORX Nationwide* . . . . . . . . . . . . . . . (602) 268-1875 Tile Signs & Graphics Statewide . . . . . . . . . . . . . . . . . (480) 967-6029

social netwoRking The I Too Corp Nationwide* . . . . . . . . . . . . . . . (920) 254-9400

soFtwaRe FoR apaRtment/Residential pRopeRty mgmt AmSI Nationwide. . . . . . . . . . . . . . . . (404) 644-3203

solaR eneRgy Harmon Solar Statewide* . . . . . . . . . . . . . . . . (623) 879-0010

steps Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . (602) 494-1556 Neece Precast & Supply Phoenix. . . . . . . . . . . . . . . . . . . (602) 242-1869 STIMCO Precast Products Nationwide* . . . . . . . . . . . . . . . (480) 898-8132 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

stReet sweeping All City/Tri City Power Sweep Valleywide* . . . . . . . . . . . . . . . (602) 678-0059 Epic Sweeping Service Valleywide* . . . . . . . . . . . . . . . (623) 516-9014 Sunstate Sweeping, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 415-1506 Sunstate Sweeping, LLC. (Tucson) Tucson* & Surrounding Area* . (520) 293-0400

suB-FlooRing Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

suB-meteRing

A Urban Tactical Security Metro Phoenix* . . . . . . . . . . . . (602) 328-0005 Core Security Services Valleywide* . . . . . . . . . . . . . . . (602) 518-6597 Multicom, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 244-1100 Securitas Security Services USA Nationwide* . . . . . . . . . . . . . . . (602) 414-3659 Securitas Security Services USA (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 296-3833 Signal 88 Security Valleywide* . . . . . . . . . . . . . . . (623) 580-9416 Tatalovich & Associates, Inc. Phoenix. . . . . . . . . . . . . . . . . . . (602) 264-0007 Valley Protective Services, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 777-0003

seweR & dRain cleaning Brewer Commercial Services Valleywide* . . . . . . . . . . . . . . . (602) 789-8858 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

seweR line cameRaing RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

sHopping evaluations Ellis, Partners in Mystery Shopping (EPMS) Nationwide* . . . . . . . . . . . . . . . (972) 256-3767

Comptrol Technologies Valleywide* & Tucson* . . . . . . (602) 392-2292 Conservice Utility Management & Billing . . . . . Nationwide* . . . . . . . . . . . . . . . (866) 866-0333 Minol USA Statewide . . . . . . . . . . . . . . . . . (888) 766-1253 National Exemption Service, Inc. Nationwide. . . . . . . . . . . . . . . . (800) 241-8651 NWP Services Corporation Nationwide* . . . . . . . . . . . . . . . (949) 735-2625 Spectrum Phoenix, LLC dba Edison Micro Utilities Statewide* . . . . . . . . . . . . . . . . (602) 274-1030 Utilities Management Concepts, Inc. Nationwide. . . . . . . . . . . . . . . . (626) 303-5553

supplies - electRical, HaRdwaRe & plumBing Wilmar Industries, Inc. Valleywide . . . . . . . . . . . . . . . . (800) 345-3002

swimming pool deck ResuRFacing Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Imagine Architectural Concrete, LLC. Statewide . . . . . . . . . . . . . . . . . (480) 557-5533 Superior Pool Construction Statewide . . . . . . . . . . . . . . . . . (602) 395-0700 The Sharper Edge, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 539-6566

swimming pool design, const. & Remodel Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

swimming pool Renovation commeRcial Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

swimming pool RepaiR & Remodel Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Safari Pools & Landscape Valleywide* . . . . . . . . . . . . . . . (480) 633-6494

swimming pool ResuRFacing Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

swimming pool supplies & cHemicals Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Leslie’s Poolmart Inc. Valleywide* . . . . . . . . . . . . . . . (602) 366-3926 Specialty Cleaning Valleywide* & Metro Tucson* . (480) 241-7525

tecHnology consulting LeeShanok Network Solutions Statewide* . . . . . . . . . . . . . . . . (520) 888-9122 LeeShanok Network Solutions (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 277-5757 Virtual Office Global, LLC Metro Phoenix,Nationwide . . . (602) 297-5255

telepHone answeRing & messaging systems Answer Phoenix Metro PHX* & Metro Tucson* . (602) 248-8080 Corporate Answer/Arizona Action Paging Nationwide* . . . . . . . . . . . . . . . (602) 244-1833

telepHone systems Century Link Statewide* . . . . . . . . . . . . . . . . (800) 366-8201 Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . (520) 629-8414

teRmite elimination City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 944-0099 Dynamic Pest Solutions, LLC Metro Phoenix . . . . . . . . . . . . . (602) 721-9851 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 964-8900 Terminix Int. (Tucson) Metro Tucson . . . . . . . . . . . . . . (520) 838-2634

towing & paRking enFoRcement AMP Towing & Recovery Statewide* . . . . . . . . . . . . . . . . (602) 437-1849 Arizona Parking Enforcement Metro Phoenix* . . . . . . . . . . . . (480) 232-6556 Arizona Parking Management by Bronco Metro Tucson* . . . . . . . . . . . . . (520) 885-1925 Charity Towing Metro Phoenix . . . . . . . . . . . . . (602) 249-2169 Go Green Environmental Metro Phoenix* . . . . . . . . . . . . (480) 274-0043

towing seRvice All City Towing Valleywide* . . . . . . . . . . . . . . . (480) 255-2489 All Valley Impound/United Road Towing Valleywide* . . . . . . . . . . . . . . . (602) 523-3322 Kwik Tow Valleywide* . . . . . . . . . . . . . . . (623) 444-1020 R & M Towing LLC Valleywide . . . . . . . . . . . . . . . . (602) 415-1565 SWAT Towing & Parking Enforcement Towing Service Valleywide* . . . . . . . . . . . . . . . (480) 644-8181

tRee seRvice All Year Round Expert Tree Care Metro PHX* & Metro Tucson* . (602) 647-4747 Arizona Treeworks Valleywide* . . . . . . . . . . . . . . . (602) 841-2900 Phoenix Tree Service, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 866-2013 Premier Tree Service Inc Valleywide* . . . . . . . . . . . . . . . (602) 550-4154 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . (480) 456-0608 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . (702) 459-3192 Top Leaf Tree Service Metro Phoenix* . . . . . . . . . . . . (480) 833-6465 Tree Doctors, Inc. East Valley*. . . . . . . . . . . . . . . . (480) 844-4037 Tree Pros, LLC Valleywide* . . . . . . . . . . . . . . . (602) 216-0400 Treetek Statewide . . . . . . . . . . . . . . . . . (602) 705-1110

uniFoRms, appaRel & accessoRies Tortuga Promotions Nationwide* . . . . . . . . . . . . . . . (480) 966-9076

utilities APS Statewide* . . . . . . . . . . . . . . . . (602) 250-2966 Conservice Utility Management & Billing Nationwide* . . . . . . . . . . . . . . . (866) 866-0333 Salt River Project (SRP) Valleywide* . . . . . . . . . . . . . . . (602) 236-4480

utility allocation Billing Comptrol Technologies Valleywide* & Tucson* . . . . . . (602) 392-2292 Multifamily Utility Company Nationwide* . . . . . . . . . . . . . . . (800) 266-0968

utility Bill auditing National Exemption Service, Inc. Nationwide. . . . . . . . . . . . . . . . (800) 241-8651

vending seRvices Larsen Vending Metro Phoenix* . . . . . . . . . . . . (602) 257-8727 Vilar Vending, Inc. Metro Phoenix . . . . . . . . . . . . . (480) 502-0905

video liBRaRy DVD in Demand Statewide* . . . . . . . . . . . . . . . . (480) 234-9684 Resident Entertainment Services Nationwide* . . . . . . . . . . . . . . . (623) 399-8859

video mysteRy sHopping Business Observations West of the Mississippi* . . . . . . (623) 594-2113 The Buyer’s View, LLC Statewide . . . . . . . . . . . . . . . . . (623) 594-0544

wasHeRs & dRyeRs - coin meteRed Coin & Professional Equip. Company Phoenix*. . . . . . . . . . . . . . . . . . (602) 248-0808 Coin & Professional Equip. Company (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 790-7377

Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (602) 722-6959 Excalibur Laundries, Inc Statewide* . . . . . . . . . . . . . . . . (714) 437-9000 Mac-Gray The Laundry Room Experts Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Mac-Gray The Laundry Room Experts (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729

waste management Valet Waste Nationwide. . . . . . . . . . . . . . . . (813) 247-7524 Waste Consolidators, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 897-3601 Waste Management Statewide* . . . . . . . . . . . . . . . . (888) 964-9760

wateR conditioning & puRiFication Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

wateR conseRvation Bottom Line Utility Solutions, Inc. Nationwide. . . . . . . . . . . . . . . . (949) 707-1311

wateR damage/stRuctuRal dRying & mold Remediation Ace Construction Services, LLC Valleywide* . . . . . . . . . . . . . . . (602) 840-4500 Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . (623) 266-2761 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . (602) 765-6162 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 First Choice Restoration, Inc Metro PHX & Metro Tucson. . . (480) 981-1131 Har-Bro West, Inc. Metro PHX* & Metro Tucson* . (480) 449-3900 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304

wateR HeateRs Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

wateR vending Arjencia Water Metro Tucson . . . . . . . . . . . . . . (520) 882-0200 RainMaker Technologies Tucson* . . . . . . . . . . . . . . . . . . (520) 745-9117

weBsite development G5 Nationwide. . . . . . . . . . . . . . . . (541) 633-7271

welding Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . (602) 494-1556 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

window cleaning Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . (480) 659-9141

window coveRing Apartment Interior Supply Valleywide . . . . . . . . . . . . . . . . (480) 964-7600 B&B Window Coverings, LLC Phoenix. . . . . . . . . . . . . . . . . . . (480) 991-1500 Blind Co. Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8098

LADIES AND GENTLEMEN… START YOUR ENGINES!

REVERSE TRADE SHOW A fun twist on the familiar where the Management Companies are the exhibitors and the Associate Members are the attendees!

You can’t afford to miss this event on March 21st! 

Quality time with key decision makers from Arizona’s leading apartment owners and management companies. 



ONE prearranged 10 minute interview with one of your top 4 target prospects.

Present your company information to up to 12 different additional companies in 5 minute, first come-first served interviews. 

AMA Members will police the room for ‘booth hogs’ to ensure you get quality interview time with your prospects. 

Enjoy informal networking with all Regular member exhibitors. 

Equal playing field for all Associate Members

Associate Member attendance strictly limited to pre-purchased interview teams of one or two people for $250 per team. Regular Members can reserve exhibit tables for free so contact the AMA to get your tables now! FOR ADDITIONAL INFORMATION, CONTACT MICHELLE RILL AT 602-296-6205, MRILL@AZAMA.ORG, OR VISIT OUR WEBSITE AT WWW.AZAMA.ORG

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units). 24

Apartment News • March 2013

FIRE • SMOKE WATER • WIND STORM • MOLD ACCIDENT 5830 W. Thunderbird Rd., Suite B8 PMB #305 Your ONE-STOP Glendale, AZ 85304 Restoration 480-818-1820 or 602-292-3987 Why choose ADANAC? For more information • Full-service general contractor. visit adanacent.com or email adanac@cox.net • 20 years in the restoration industry. • • • • • •

Specialist in fire, water and storm repairs. 24/7/365 emergency service. Old-World European craftsmen on staff. We work to get you the highest settlement possible. Access to a public claims adjuster at no cost. Member of Restoration Industry Association (only 3 Valley companies) Offers five-year protection with warranty for materials and labor. A+ Rating with BBB; No complaints with BBB or AZ Registrar of Contractors. Holder of prestigious Certified Restorer designation. Licensed, bonded, insured.

Restore Your Damaged Home or Business Quickly and Beautifully. • • • •

Resource

RESIDENTIAL:

ADANAC’s skilled experts restore your home with craftsmanship and care, from foundations and flooring to ceilings and roofs, and everything in between. We can also complete major remodel projects, additions and new construction, from the ground up.

EMERGENCY: ADANAC gives you immediate expert response to your emergency damage 24 hours a day, 7 days a week, and 365 days a year.

COMMERCIAL:

MULTI-HOUSING:

When disaster strikes your business, every minute can cost you income. ADANAC has the equipment, materials and specialists to get you back in business quickly. ADANAC can also take your next refurbishment project with limited interruption to your property.

For restoration and reconstruction on multi-housing facilities of any size, ADANAC scales up quickly and responds rapidly.

Trust your restoration experts!

ADANAC is there for you every step of the way! Specializing in fire, water and storm damage, ADANAC is nationally recognized within the restoration industry. Make no mistake, rebuilding a home or business requires a different skill-set than building a new home from the ground up. Timely response is needed to protect and preserve the remaining structure. Building materials, design, wiring and fixtures must be matched to the remaining structure. Issues such as moisture, mold, and debris may require attention. Special insurance requirements must be considered. When it comes to reconstruction, you want experts. Since 2003, ADANAC has brought hundreds of Arizona homes and businesses back to life.

“We work directly for YOU, not the insurance company.” 9299 W Olive Ave., Suite #814 Peoria, AZ 85345-8378

623-266-2761

emergency:

623-748-4628

For more information visit adanacent.com or email gary@adancent.com Operation’s License #189034 - KB01 5830 W. Thunderbird Rd., Suite B8 PMB #305 Glendale, AZ 85304 480-818-1820 or 602-292-3987 Apartment News • March 2013 For more information visit adanacent.com or email adanac@cox.net