Apartment News - April 2013 by Professional Publishing, Inc

April 2013 • Vol. 50 No. 4

THE OFFICIAL PUBLICATION OF THE ARIZONA MULTIHOUSING ASSOCIATION

Meeting AMA’s Tributes Finalists By AMA The staff members of an apartment community oversee so many details in the successful oversight of a property. They are charged with keeping residents happy, developing their team into a strong, cohesive unit, and protecting their owners’ assets. But it’s all of the highlights in between that make the multifamily industry great. The leaders in these organizations who keep their teams inspired. The managers who keep residents happy with unique programs. Those stories, and so many more were shared by the nominees for the AMA’s annual Tributes awards. A constant theme in these profiles is the dedication of the indivudals and how they prioritize the development of their staff at every level. Their positive attitudes and professionalism elevate all of their teams. This year, the AMA received a record number of nominations and the Tributes Judges had the opportunity to review more than 450 nominations.

From these impressive staff members, the judges met the individuals and narrowed the field to an incredible list of finalists. This month and in May, the Apartment News will profile these finalists so the membership of the AMA can get to know these professionals and share in their success. This first installment of two issues of profiles is focused on individual team members selected as best in their class. Congratulations to 2013 Tribute Finalists INDUSTRY PARTNER OF THE YEAR-TUCSON Tim Furnas Valley Protective Services, Inc. Tim Furnas, with Valley Protective Services, was very involved with AMA in Tucson during 2012. He planned the closing party for the Big Hearts for

Membership Pays with Sterling Grant By Todd Bradford, AMA It truly pays to be a member of the AMA. Networking, Government Affairs, educational programs, tradeshows, and a chance to share information with others in our industry are but to name a few. One to the ways our members can see an immediate return on their membership dues is through our insurance programs. These programs pay our members twofold: first, by directly offering discounts and dividends directly to our members; and secondly, by providing a strong revenue stream to our association to offset costs and keep our membership dues as low as possible. Earlier this year, we rolled out our newest partnership with Sterling Grant and Associates. This program provides a high level of insurance coverage for our members, while also providing direct discounts to Professional Publishing, Inc PO Box 30327 Portland, OR 97294-3327

our members, as well as additional discounts for participating in programs such as the AMA Five STAR program. Sterling Grant has also dedicated Laura Milne as the sole representative to the AMA and our members. Laura has many years experience with the Property and Casualty insurance field, and is always willing to help out our members in any way she can. Sterling Grant offers enhanced coverage benefits for AMA members: • A rated insurance carriers • No Territory Restrictions • Insurance programs with limits and coverages that exceed all lender requirements They also have a myriad of other benefits to AMA members: • General Liability and Umbrella limits up to $100 Million • Superior coverage for buildings, Continued on page 7

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Little Hands drive and was a very active member of the Tucson Trade Show Committee. He is co-chairing this event in 2013. He was also served on the Tucson Maintenance Mania Committee and participated in all the AMA networking events in Tucson. Mike Rochon Distinctive Carpets, Inc. For decades Mike Rochon and his company, Distinctive Carpets, have been amongst the most active industry partners in Tucson. Mike consistently leads committee after committee and devotes a large portion of his days and evenings to the causes of the AMA. The AMA can count on Mike to tirelessly rally both his fellow Industry Partners as well as the management companies to participate in events and make a difference in the community.

Tammy Tupper Redi Carpet Tammy Tupper has been involved with numerous committees within the AMA since 2007, including Big Hearts for Little Hands, the Tucson Trade Show, Membership Committee and Tucson Networking Committee. She also attends all dinner meetings, Tucson golf tournaments, Tucson reverse trade shows and Tucson networking events. INDUSTRY PARTNER OF THE YEAR - STATEWIDE Adam Greco Burns Pest Elimination Adam’s knowledge of the apartment industry in Arizona is unsurpassed. AMA members count on him to be available and involved in many aspects involving the AMA Continued on page 2

Valley Rents Set To Increase By Pete TeKampe, Marcus & Millichap The Phoenix metro area in fourth quarter 2012 recorded its largest rental increase since second quarter 2008. This increase was made possible by improving local economic conditions, declining apartment vacancies and continued reductions in concessions. Reliable population growth numbers for the Phoenix metro area do not exist and therefore should not be used as the basis for any apartment development or investment strategy. As previously reported in Trends, evictions have historically been a reliable indicator of apartment demand and future rent changes. For the time period of YTD through February 28, 2013 compared to the same period in 2012, eviction filings indicate that rental rate increases are likely by early to mid-2013. RENTS Fourth quarter 2012 Phoenix area average asking rents stood at $750, an $8 increase over fourth quarter 2011’s asking rents. This is the largest increase since a $9 increase was recorded in second quarter 2008

compared to second quarter 2007 rents. Vacancies remained under nine percent for the second consecutive quarter and concessions remained relatively low during the period. Reductions in vacancies and concessions lead to modest asking rental rate increases. Rental rate increases will be augmented and potentially accelerated by the demand manifested in the latest eviction information. Rental rate increases will be augumented and potentially accelerated by the demand manifested in the latest eviction information. Highest Submarket Rents in Fourth Quarter 2012 North Scottsdale/Fountain Hills ..... $976 North Tempe ........................................ $927 Chandler & North Paradise Valley (tie) ....................... $887 South Scottsdale .................................. $885 North County ...................................... $838

North Scottsdale/Fountain Hills again claimed the top spot for rents in fourth quarter 2012 at $976, compared to $963 in fourth quarter 2011. This submarket also had the Phoenix metro area’s fourth lowest vacancy rate in fourth quarter 2012. The only other submarket with average rents above $900 for the period was North Continued on page 3

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All Eyes Are On Our Market By Robert Hicks, Alliance Residential The Arizona housing market continues to draw the attention of media and investors alike from around the country. Our markets have always been a bit of a bell-weather for the nation’s housing and construction markets. The downturn seemed to hit us harder and earlier than other markets. Arizona was on the forefront of working to stabilize neighborhoods and getting the market to correct back to a path of manageable growth. Over the past two years, the multihousing market has experienced some of the most interesting outcomes and we are starting to adjust to this new normal. Families who were displaced from their homes found stable housing in apartments and many others have made the choice to live in apartments in the future. Our communities offer families safe housing, in quality communities, and many of our communities feature attractive amenities for families to enjoy.

We have been enjoying steady growth in our markets and lower vacancy rates. These positive trends haven’t gone unnoticed by investors who are now looking at Arizona as a long term growth market. With population projections back in the positive numbers, our industry is poised to do well. This month, Pete TeKampe of Marcus & Millichap shares his quarterly market report. His research and trend watching should give your management teams plenty to consider as they adjust their plans for the upcoming quarters. In addition, this 30,000 foot look at the overall market, by submarket, offers us a more global view of the multifamily inventory and the pipeline of units in each of these communities. With thousands of units in the planning and approval stages of our cities, we are looking ahead to more competition. We are always appreviatitve of all of his work to educate us! In addition, this month, we are highlighting the finalists for our annual Tribute Awards. This year we

saw a record number of nominations for these prestigious awards. By taking the time and effort to nominate these professionals, we honor their contributions to our success. All of the nominees deserve our thanks and support. I want to personally extend my congratulations to all of these nominees. Enjoy the profiles of these nominees this month and next month – I hope you will be inspired by their work, as I am. And one more note of thanks – the Tributes Committee works diligently on the annual awards program all year. Special thanks to Kim Fitch for her tireless efforts as Chair for this massive event. Her vision and leadership are so appreciated! For the next two months, this committee kicks in to high gear with their interviews and their selection of this year’s winners. Thank you for all of the work you do for the AMA and for our industry! q

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OFFICERS CHAIR OF THE BOARD: Robert Hicks, Alliance Residential CHAIR ELECT: Kimberly Fitch, Nicolosi & Fitch, Inc. VICE CHAIR: Christine Shipley, Dunlap & Magee Property Management TREASURER: Chris Evans, HSL Asset Management SECRETARY: Amy Smith, Bella Investment Group IMMEDIATE PAST CHAIR: Lesley Brice, MC Residential

DIRECTORS David Adame, Tiempo, Inc. Vicki Allison, Allison-Shelton Real Estate Services Jen Ambrosius, Apartment Guide Chapin Bell, P.B. Bell Companies Reid Butler, Butler Housing Company John Carlson, Mark-Taylor Residential Mike Clow, Greystar Real Estate Partners Keri Conyers, Alliance Residential Liz Culibrk, Fairfield Residential Amy Davidson, Cox Communications Kohl Eisenhour, Riverstone Residential Ken Gould, Madeline’s Meticulous Adam Greco, Burns Pest Elimination Matt Koglmeier, Koglmeier Law Group, PLC David Kotin, Kay-Kay-Realty Lesa LaRocca, Riverstone Residential Pam McCarthy, Simply Better Management Omar Mireles, HSL Asset Management Greg Morehead, Fairfield Residential Melanie Morrison, MEB Management Services Kim Pacheco, Scotia Group Management Dale Phillips, Mark-Taylor Residential Jim Pierson, Legacy Capital Advisors Erica Reinke, Camden Property Trust John Rials, Greystar Real Estate Partners Mike Rochon, Distinctive Carpets, Inc. Mark Schilling, MEB Management Pam Shelton, Allison-Shelton Real Estate Services Pamela Sullens, Silver Mountain Real Estate Group Ike Tippetts, Rainforest Plumbing & Air Rondetta Troutman, Picerne Real Estate Group Debbie Willis, P.B. Bell Companies Lynn Zoroya, Redi Carpet

“Thank you Platinum Members” Adanac Enterprises Corp. Apartment Guide Apartments.com/Republic Media Burns Pest Elimination Cox Communication Gorman Roofing Services, Inc. Koglmeier Law Group, PLC Kowalski Construction, Inc. Law Offi ces of Scott M. Clark, P.C. Rainforest Plumbing & Air Redi-Carpet-Arizona Valley Protective Services, Inc.

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Apartment News (ISSN 0746-0686) is published monthly by Professional Publishing, Inc. for the Arizona Multihousing Consulting Corporation. Advertising rates available upon request. We are not responsible for nor guarantee any information, statements, products or services of any advertisers in the publication. The articles herein do not necessarily represent the views of the corporation or the majority of its members, unless so stated. Reproduction in part or whole is forbidden without written permission. Complete control, management and ownership along with the copyright and trade name belong to the Arizona Multihousing Consulting Corporation, 818 North 1st Street, Suite L160, Phoenix, AZ 85004. Periodical postage paid at Snohomish, Washington.

Copyright © 2013 Arizona Multihousing Consulting Corporation. All rights reserved. POSTMASTER: Please send address changes to: Apartment News, PO Box 698, Portland, OR 97207-0698. Phone: 602-296-6200 or toll-free 800-326-6403. FAX: 602-296-6178. Tucson Office: Phone: 520-323-0643. FAX: 520-323-3399

ArizonA Multihousing AssociAtion Tributes ...continued from front page from Co-Chairman of the Reverse Trade Show, current chair of the Associate Member Council and Member of the Board of Directors. Adam has built and earned every ounce of his stellar reputation within the AMA. You cannot find a better mentor, business partner or friend. The amount of time that he donates and his dedication in everything that he does is a true inspiration to us all. Tina Greco Burns Pest Elimination Tina Greco is the only chair in recent memory of the Big Hearts for Little Hands committee that has been asked to chair the committee three years in a row. Her cando attitude and unending energy has garnered the trust, respect and support from her fellow committee members, colleagues and friends as a true leader. Tina has also engaged with the AMA through Burns Pest Elimination to support events such as the Golf Tournament, Maintenance Mania, 2012 Education Conference and Trade Show, 2012 Tribute Awards and the AMA’s Apartment Coalition Program. Michelle Howland Blue Steel Security Services Michelle has been an active member of the AMA for over a decade. She is currently the co-chair of the Networking Committee and has supported and participated in all of the AMA’s Committee’s including Membership, Tribute Awards Committee, Trade Show Committee, Golf Tournament Committee just to name a few. She has successfully mentored new members, has continuously supported all of the AMA events and programs and is a fixture at all AMA signature events. HOUSEKEEPER OF THE YEAR Leticia Briones P.B. Bell Companies Leticia Briones brings to work an upbeat positive attitude and a strong work ethic with a good sense of humor. There is no job to big or too small that Leticia is not willing to do and the quality of her work is shown in her detail and end result. Leticia believes that P.B. Bell’s Ashton Pointe is not just a place of work, but is a place that she is proud to call home. There is never a time that Leticia is not smiling and her positive outlook on life is most contagious to team members and community residents! Mayra Cancino Dunlap & Magee Property Management, Inc. Mayra is a natural leader and motivator. She encourages her 2

coworkers to do the best they can do. “Good” is not good enough, she goes a step beyond that. Mayra is always conscious of other people’s feelings and a great event planner to boot! The motto she “lives by” is: Always give a little more than you promise. Sue Figgs Allison-Shelton Real Estate Services, Inc. Sue Figgs is truly one of a kind. She has seen just about everything through her years at Morgan Park, a challenging 428-unit property located in the competitive west Phoenix sub-market. As the only housekeeper on the staff, she amazingly manages to not only clean all of the make-readys and each of the laundry rooms, but also all of the common areas. Everyone respects Sue and we rely upon her for a consistent positive attitude. Her extreme attention to detail is highly recognized throughout the community from the staff and vendors to the prospects and residents. The entire team and all of Allison-Shelton appreciate her for all of her hard work and dedication. Martha Hernandez Fairfield Properties, L.P. Martha has been working at Villetta Apartments in Mesa for two years and has been an important part of the Fairfield family for nine years. Martha has the unparalleled ability to make an apartment, laundry facility, and even the office feel like it is brand new! Beyond her amazing abilities as a housekeeper, she is one of the most important and brightest shining stars on the Fairfield team. The Villetta team is thrilled that Martha has received this recognition. Martha is the best housekeeper that any management company could wish for and they are honored and happy to celebrate this distinction with her! Ana Mendivil MEB Management Services Ana Mendivil takes to heart MEB’s core purpose to enrich the lives of her residents, her clients, and her fellow team members. She became a citizen of the United States in 2008 and has continued to improve her skills and knowledge. She takes the initiative to start projects on her own and is very helpful in organizing gatherings for resident events. Ana takes ownership and is very dedicated and dependable in everything she does. Ana’s heart goes out to others as shown by her commitment to helping with The Big Hearts for Little Hands campaign, food drives, and other charitable causes. She is a very compassionate person and treats everyone the way she wants to be treated. Ana is a very committed employee who takes pride in everything she does.

LEASING CONSULTANT OF THE YEAR Linda Anderson Allison Shelton Real Estate Services, Inc. Linda’s passion for the industry is what makes her so special. Her honesty, genuinely caring attitude and her ability to secure that sometimes elusive deposit from prospective residents makes Linda stand above the rest. Over the years she has become famous for hosting and organizing resident events where she personally prepares most of the food, does all of the cooking, most of the clean-up while wearing that trademark smile on her face. Because of her success and growing reputation, Linda has been splitting time between several communities working with other team members to help sharpen their skills. Linda’s upbeat personality and zest for life make her simply the best. Davena Cryer Nicolosi & Fitch, Inc. Davena Cryer is the spark of energy at her property that spreads to her co-workers and residents. She continually goes that “extra mile” to support her team members and to meet the needs of her residents. She also has been willing to do almost anything to draw attention to her property including dancing to music while in a frog costume (check out her video on You-Tube). Due to her strong commitment to her craft, she was awarded last year’s Leasing Consultant for her company, Nicolosi & Fitch, Inc. at their year-end awards ceremony. Ricky Fietz Alliance Residential Company, LLC Ricky has proven to be an outstanding Sales Associate over the course of 2012. Ricky has brought a great deal to Alliance with his creative mind set and his exceptional outlook on how to improve a resident/customers experience. Ricky goes above and beyond to ensure every resident feels at home and welcome. He is a great asset to the Alliance family and has a very dynamic sales style that sets him apart from his competitors. Caitlin Hailey MC Residential Caitlin has an exceptional attitude, and is willing to take the extra step to insure her community’s success. She showed almost 900 times during 2012, and was able to maintain a high closing ratio. She always comes to work with a smile and is willing to take the initiative to get things done. She stays on top of her game by finding new and creative ways to market her community.

Lindsey Tyner Alliance Residential Company, LLC Lindsey is a team player and a joy to have in the office. She always has a positive attitude and smile ready to greet any resident or prospect. The amount of work and leases she can accomplish in 30 hours exceeds that of a traditional full time associate. She can effectively handle any situation thrown her way and this attitude is what keeps the property consistently successful every day. ASSISTANT MANAGER OF THE YEAR Mayra Ibarra Riverstone Residential Mayra Ibarra joined Riverstone Residential Group in 2010, with an Associate’s degree in Business Administration from Arizona Western College which helped her transition quickly into her role as Assistant Manager. At this time, Mayra is also a full time student at NAU working on her Bachelor’s in Business Administration with an emphasis in Global Management. In the last two years that Mayra has been with Regency Square she has met her personal goals, and has exceeded expectations of every task given to her from leasing to retention, and by being consistent with marketing. Mayra on a daily basis is driven to exceed her goals by ensuring the highest level of guest/resident satisfaction. Among her impeccable consistent work ethic, Mayra is recognized and appreciated as a valuable resource for her onsite team and Riverstone Residential Group team. Linda Lockett Greystar Real Estate Partners Linda takes pride in her work and provides ultimate customer service. Linda resolves resident issues as soon as they occur; she has a good business sense and tries to resolve conflict so that everyone comes out the winner. Linda’s positive attitude, pride and sense of humor serve her and Autumn Ridge well. Linda is respected by both her peers and the residents and has helped turn Autumn Ridge into a great place to call home. Shanette Silva Alliance Residential Company, LLC Shanette is the collections queen at Stone Canyon, she is not only the assistant manager of her community. She assists in due diligence, takeovers, training new associates and mentoring her peers. Shanette managed her community while her manager was away and was able to complete both Continued on page 9 Apartment News • April 2013

ArizonA Multihousing AssociAtion Valley ...continued from front page Tempe. This submarket is the direct beneficiary of expansion programs at Arizona State University, the Phoenix Light Rail Transit system, and new apartment construction. Chandler, North Paradise Valley, South Scottsdale and North County each had average monthly rents above $800 in fourth quarter 2012. Lowest Submarket Rents in Fourth Quarter 2012 Central Black Canyon ........................ West Central Phoenix ......................... Metrocenter ......................................... West Phoenix ....................................... Glendale ...............................................

$572 $579 $604 $619 $629

Central Black Canyon rents in fourth quarter 2012 were $8 higher than those recorded in fourth quarter 2011. Area vacancies improved to 16.6 percent from 20 percent during the same time period. Affordable apartments within proximity of transportation corridors and employment centers has seen demand surge in the past year. West Central Phoenix is the only other submarket with average asking rents under $600. Central Black Canyon and West Central Phoenix were the only two submarkets in the lowest rent category to record higher rents in fourth quarter 2012 compared to fourth quarter 2011.

VACANCY Fourth quarter 2012 was the twelfth consecutive quarter in which vacancies were lower than the same period of the prior year. It was also the eighth consecutive quarter with vacancies under ten percent and the second consecutive quarter with vacancies under nine percent. Vacancies for the period stood at 8.8 percent, down from 9.8 percent from the same time last year. The dearth of new apartment units in the last three years (696 in 2010, 740 in 2011 and 1,823 in 2012), coupled with improving economic conditions, housing market stabilization and job growth have all contributed to the relatively low vacancy rates. The dearth of apartment units in the last 3 years, coupled with improving economic conditions, housing market stabilazation and job growth have all contributed to the relatively low vacancy rates. Highest Vacancy Rates in Fourth Quarter 2012 Central Black Canyon ........... 16.6 percent North Central Phoenix ......... 12.7 percent Southeast Central Phoenix ... 11.9 percent West Phoenix .......................... 11.8 percent Glendale ................................... 11.2 percent

Central Black Canyon typically has the Phoenix metro area’s highest vacancy rate. During fourth quarter

2012, area vacancies stood at 16.6 percent compared to 20 percent in fourth quarter 2011. As previously noted in Trends, this submarket, along with other Class ‘C’ markets are slowly recovering from the fallout of the economic downturn which began in 2008 and the controversial immigration legislation known as the Employer Sanctions Bill and SB 1070. Central Black Canyon is slowly gaining improvements in apartment occupancy and seeing modest rental increases due to its affordability and proximity to jobs and transportation. Lowest Vacancy Rates in Fourth Quarter 2012 Northwest/Southwest County ................................ 4.5 percent South Scottsdale ...................... 5.2 percent Southeast Valley ....................... 5.5 percent North Scottsdale/ Fountain Hills .................... 5.9 percent Central Valley & Ahwatukee (tie) ................. 6.1 percent

Northwest/Southwest County landlords successfully applied the fundamental laws of economics during the time from fourth quarter 2011 through fourth quarter 2012. During this time, area rents were lowered by $53 per month and the rent reductions caused vacancies to fall from 7.7 percent to 4.5 percent. In addition, SUSTAINABILITY concession offerings in the submarket declined by thirty-three percent from

third quarter 2012 to fourth quarter 2012. Central Valley, the only other non-predominately Class ‘A’ submarket in the low vacancy category for the period also had the Valley’s lowest concession ratio for the quarter. As previously reported most of the apartments in this submarket are within proximity of the Phoenix Light Rail Transit system access points. Area landlords have figured out that renters are seeking ways to help the environment, reduce transportation costs, and take advantage of the convenience that light rail transit provides. Largest Percentage Rent Increases from Fourth Quarter 2011 to Fourth Quarter 2012

South Phoenix ........................... 5.4 percent South Scottsdale .......................... 4 percent North Tempe ............................ 3.7 percent Southeast Central Phoenix ..... 3.5 percent Uptown Central Phoenix ....... 3.1 percent

South Phoenix has seen steady declines in vacancy over the past year and consequently, landlords have been able to increase rents by 5.4 percent from fourth quarter 2011 to fourth quarter 2012. South Scottsdale rents moved from $851 to $885 during the period while vacancies stayed relatively low at 5.2 percent. The remaining rental increases in this category ranged from 3.1 percent to 3.7 percent. As previously noted, YTD

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very summer, Valley residents learn of babies and children who are pulled from the pool just seconds too late. Drowning may be one of the most preventable accidents that can happen and it’s the responsibility of every person around water. Even those children who can swim need to be watched by an adult at all times. Apartment communities with swimming pools offer additional safety measures like gates and improved drains, but there can always be accidents. This spring, Salt River Project, the Arizona Multihousing Association and Drowning Prevention Coalition of Arizona have joined forces in Phoenix to highlight the critical need for heightened awareness around community and apartment pools. Apartment and community pools have their own unique characteristics. For example, gates may be propped open by residents for ease of their ac-

cess; but at the same time, this allows access to children who may be unattended. Additionally, many swimmers use the pool without knowing other users, which may affect communication between them. In light of water-related incidents involving both children and adults across the Valley, the three agencies have teamed up to create and distribute pool safety signs for apartment and community pool fences. The signs will encourage residents to watch children around pools, learn CPR and call 911 in case of an emergency. More than 500 signs have been distributed to apartment communities around the Valley. The goal is to have an additional 500 signs displayed at community pools by 2014. The signs will be distributed through the AMA Coalition program and through SRP’s website. For more information visit srpnet.com/safety or call 602-236-5646. q

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ArizonA Multihousing AssociAtion Valley ...continued from page 3 eviction filings through February 28, 2013 compared to the same period in 2012 suggest that rental increases will occur in the near term. Largest Percentage Rent Decreases from Fourth Quarter 2011 to Fourth Quarter 2012

Northwest/ Southwest County ........... -6.7 percent Ahwatukee ............................... -3.1 percent Metrocenter ................................. -3 percent West County ............................ -2.4 percent Moon Valley/ North Mountain ............... -2.1 percent

As noted above, Northwest/ Southwest County landlords lowered rents and saw steep declines in vacancies and concessions as a result. Ahwatukee landlords have demonstrated that they would rather lower rents instead of offering high concession offerings. Ahwatukee had the third lowest concession ratio in the Phoenix area during fourth quarter 2012 while area vacancies remained relatively low. CONCESSIONS Fourth quarter 2012 was the eleventh consecutive quarter in which concessions were lower than the same quarter of the previous year. This is partly to do the lagging effect resulting from YOY rent reductions in thirteen of the eighteen previous quarters. Declining vacancies from these rent reductions created a condition in which landlords could lower

concessions. During fourth quarter 2012, 70 percent of area properties offered concessions. In fourth quarter 2011, 73.5 percent of area properties offered concessions. Highest Percentage of Communities Offering Concessions in Fourth Quarter 2012 West Phoenix .............................. 95 percent Northwest Black Canyon ........ 88 percent Glendale ...................................... 87 percent Metrocenter ............................... 84 percent Central Black Canyon ............... 83 percent

West Phoenix was the lone submarket with more than ninety percent of its communities offering concessions in fourth quarter 2012. Every submarket in the top five concession category for the period is on the west side of the valley and each comprises mainly class ‘C’ apartment assets. While these concessions are relatively high, these submarkets have generally seen operational improvements over the last eight quarters and have been able to reduce concession offerings slightly. Lowest Percentage of Communities Offering Concessions in Fourth Quarter 2012 Central Valley ............................ 29 percent North Scottsdale/ Fountain Hills ...................... 36 percent Ahwatukee ................................. 43 percent South Scottsdale ........................ 53 percent South Tempe .............................. 57 percent

Central Valley consistently remains the submarket with the lowest percentage of communities offering concessions. As previously noted in Trends, Central Valley offers access to light rail. Renters seeking convenience, transportation cost savings, and environmental impact reductions have shown their willingness to use light rail and area landlords are a benefitting as a result. NEW CONSTRUCTION In fourth quarter 2012 there were four projects totaling 830 units added to the Phoenix area’s multifamily housing stock. As of fourth quarter 2012, there were fourteen projects totaling 3,260 units scheduled for- or under construction. In addition, the planning and zoning pipeline comprises 75 projects totaling 20,095 units. In fourth quarter 2010, the apartment planning and zoning pipeline comprised nineteen projects totaling 3,695 units. As of fourth quarter 2012, there were fourteen projects totaling 3,260 units scheduled for-or-under construction. In addition, the planning and zoning pipeline comprises 75 projects totaling 20,095 units.

TUCSON In fourth quarter 2012, area rents were $629 compared to $630 which was recorded for the area in fourth

quarter 2011. During the same time, vacancies increased from 10.2 percent to 10.5 percent. During 2012, the city added 1,004 units, 246 of which were added during fourth quarter 2012.q Pete TeKampe is a commercial real estate agent who specializes in creating value for private real estate investors. He holds the title of Vice President Investments at Marcus & Millichap, a national commercial real estate brokerage firm. He can be reached at ptekampe@marcusmillichap.com or at 602-687-6767. *Source: RealData Inc/Phoenix; Peter E. TeKampe, P.C., Maricopa County

Want to contribute an article to Apartment News? Contact the AMA at 602-296-6200 or 800-326-6403

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Apartment News • April 2013

ArizonA Multihousing AssociAtion

New Energy Code Aimed to Increase Building Energy Efficiency By Courtney LeVinus and Jake Hinman, Capitol Consulting

ome July apartment builders will be facing new energy efficiency requirements in many jurisdictions around the state. These requirements are part of the new energy efficiency code that cities and towns are, in many cases, mandated by the federal government to adopt. Jurisdictions that received funding through the American Recovery and Reinvestment Act (ARRA) in 2009 are required to adopt a residential building energy code that meets or exceeds the 2009 International Energy Conservation Code per Section 410 of the Act. Failure to adopt an energy code could result in jurisdictions losing (repaying) their ARRA grant funds. The International Energy Conservation Code (IECC), published by the International Code Council (ICC) as part of the ICC family of building codes, provides design and construction criteria for the building envelope, mechanical and electrical systems, lighting and other energy uses associated with buildings. The IECC is a separate and distinct code from what would be considered a “green” code.

Most of the larger jurisdictions in Arizona have already adopted some version of the IECC, the 2006 edition being the most common. The 2009 IECC was considered the first effort to significantly increase the energy efficiency requirements. The 2012 IECC builds upon the 2009 edition and requires even higher efficiency standards for all building types. If the 2006 IECC is considered the current energy standard, the 2009 IECC increased the energy efficiency in buildings by 15% and the 2012 IECC will increase the energy efficiency by an additional 15%, a 30% increase over the 2006 IECC. The AMA is working with local jurisdictions to offer alternative paths to compliance with the code knowing that cities have little choice in adopting the new code. Some of the new requirements contained in the 2012 IECC include: • High-rise vs. Low-rise. The 2012 IECC separates multi-family into two separate code sections depending on the project’s height. High-rise buildings (four-plus stories) fall under the commercial provisions; low-rise buildings (three stories or less) fall under

the residential provisions. The two sections have different mandatory provisions, most notably the new insulation requirements. • New Air Leakage Limits and Air Sealing Testing Requirements. The 2012 IECC establishes allowable air leakage levels for buildings and requires air leakage compliance testing. However, the IECC stipulates different test methods for low- and high-rise apartment buildings. Low-rise multifamily buildings (threestories or less in height) must conduct blower-door testing to determine air leakage levels, thereby eliminating the visual inspection option available in the 2009 IECC. High-rise buildings (four or more stories in height) have a choice of compliance methods – one option being blowerdoor testing. • Increased Insulation Requirements. The 2012 IECC provides different building thermal envelope requirements for residential and commercial buildings. The commercial provisions require R-13 + R3.8ci or R20. • First-Ever Lighting Efficiency Re-

quirements for Apartment Units. The 2012 IECC mandates that 75% of lamps be high efficiency. • Increased Fenestration Requirements. The 2012 IECC requires high-efficiency windows and insulated doors. • Enhanced Mechanical Systems. The 2012 IECC includes new duct tightness and testing requirements, new pipe insulation requirements and programmable thermostats. q Courtney LeVinus is a principal with Capitol Consulting and Jake Hinman leads legislative affairs for the firm. They can be reached at 602.712.1121.

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ArizonA Multihousing AssociAtion Sterling Grant ...continued from front page business personal property and loss of rents • Fidelity/Employee dishonesty • Professional Liability (E&O, D&O and EPLI) • Industry coverage enhancements are included If they have not reached out to you yet, Sterling Grant should be contacting you soon. We urge you to give them a chance to bid on your upcoming insurance needs. Please feel free to contact them or the AMA should you have any questions. We also have an Association Safety Program (ASP) with SCF Arizona. This program is at no cost or risk to you or your clients – it simply gives you a way to get additional bonus dividend on top of any dividend you may receive. This year, the bonus dividend was approximately 91%. For every dollar you received in dividends from SCF, if you were participating in the program, you would have received an additional $.91. This program does not affect your individual premium or e-mod in any way. If you have an SCF policy, or are considering getting one, this is a program you should definitely look into. Please feel free to give either myself or the contacts at either Sterling Grant and Associates or SCF Arizona a call if you have any questions about these great programs.

Apartment News • April 2013

Laura Milne, Sterling Grant

Contacts for the AMA Insurance Programs: Arizona Multihousing Association: Todd Bradford Director of Member Benefits Direct Dial: 602-377-2553 tbradford@azama.org Sterling Grant and Associates AMA Endorsed Broker Laura Milne 602-954-7200 877-954-7200 2200 E. Camelback Road, Suite 222 Phoenix, AZ 85016 lmilne@sterling-grant.com SCF Arizona Association Safety Program Tod Dennis Association Coordinator 602-631-2212 3030 N 3rd Street Phoenix, AZ 85012 tdennis@scfaz.com

ArizonA Multihousing AssociAtion

Tucson’s Golf Committee Is Ready to Play Special thanks to all of the AMA Tucson golf sponsors and committee members

From left to right: Laura Mros – For Rent (below); Tim Furnas – Valley Protective Services; Lauren Reece – Nicolosi & Fitch; Darryl Humbles – For Rent; Buzz Shaub – Prime Group (below); Rob Martin – Nicolosi & Fitch; Katie Macias – Nicolosi & Fitch; Todd Horton – Scotia Group (below); Stephanie Oehler – Better NOI (below); Josh Solomon – Republic Services (top); Mike Rochon – Distinctive Carpets, Inc. (below). Not pictured: Sponsors - Koglmeier Law Group, Carpeturn.com, The Screening Pros, Greenspan Adjusters International Missing Committee Members: Andrea Eaton – Carpeturn.com; Shar Hidy – Scotia Group; Jeff Kelly – Spectrum Real Estate Services; Matt Linhart – Cox Communications.

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Apartment News • April 2013

ArizonA Multihousing AssociAtion Tributes ...continued from page 2 jobs with little assistance. Shanette is positive and a cheerleader for Alliance. Peggy Snyder Mark-Taylor Residential When it comes to daily tasks, Peggy is not only efficient, but also a perfectionist. She has an uncanny ability to juggle rent collections, balance dues, 5-days, resident issues, and yet still remains a top leasing performer. Peggy has a natural calm about her that carries through to her staff and residents alike. Her overall dedication and leadership skills will undoubtedly allow her career to foster into a manager and beyond. Kristina Weisz Mark-Taylor Residential Kristina has proven to be an exemplary employee. Kristina has a natural leadership ability and is recognized for demonstrating exceptional customer service. She embraces, creates and spreads company culture in all aspects of her position. Her attitude and creativity helps her and her team generate fresh and new ideas that make San Marquis an environment

that is fun and productive. Kristina represents Mark-Taylor Residential with warmth, humor and outstanding professionalism in every situation. APARTMENT MANAGER 1-199 UNITS Patty Gallegos Allison-Shelton Real Estate Services, Inc. Patty Gallegos is both a team player and a dynamic leader, she is a professional who wins the respect of others through her integrity and unwavering desire to bring out the best in her teams. She leads by example and her enthusiasm and dedication is both inspiring and motivating. Patty has an uncanny way to resolve conflicts and handle other difficult situations with remarkable patience and admirable tact, a level that exceeds that of a Community Manager. She was been responsible for increasing monthly revenues by an amazing 18% in 2012 and maintained her recently renovated community at a consistent occupancy of 96%. She has been an invaluable to her team, her residents and her owner.

Sarah O’Daniel Baron Property Services, LLC As a new Manager, Sarah has maintained an occupancy of 95% and had 11% rental income growth in 2012. Sarah has assisted with the on-boarding process with new Managers in 2012. She has taken full responsibility for all major renovations in her common area as well as her unit renovations. She shows continuous interest in learning and educating herself about the business. Sarah shows excellent leadership skills among her staff and peers with her professionalism. Iris Perez Alliance Residential Company, LLC Iris took over Country G able s Apartments in July 2012. In a short period of time she turned the property around and increased her Economic Occupancy by 20%. Iris works by herself at this community and is responsible for all of the daily duties. She is successful in increasing resident satisfaction, retention, marketing and increasing the value of the community for the owners.

Gina Ragsdale Greystar Real Estate Partners Gina Ragsdale possesses a talent and passion for Property Management that is worthy of recognition. Her perseverance coupled with her work ethic and determination all have contributed to her success as the Manager of Town Center Apartments. Gina is professional and patient in a challenging work environment. Gina has built an atmosphere of teamwork and loyalty through her leadership skills. She is compelled to be successful and to ensure the people around her enjoy the same. She is respected by her colleagues, owners and staff, and leads her team by setting high standards and accountability. Roberta Stevens Riverstone Residential Roberta Stevens is a dedicated, team leader who excels at re-positioning troubled assets. Active in the multihousing industry since 2001, Roberta strives to create positive resident experiences through regular community activities, engagement via social media outlets, and meaningful, personalized resident interacContinued on page 10

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Apartment News • April 2013

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ArizonA Multihousing AssociAtion Tributes ...continued from page 9 tions. She excels at developing and implementing creative marketing initiatives, resident retention programs and cost saving strategies. She is well respected among her team and peers and her willingness to accept challenges and exceed expectations makes Roberta an invaluable asset to Riverstone Group. APARTMENT MANAGER OF THE YEAR, 200+ UNITS Heidi Arave IPA Management Heidi’s enthusiastic approach to leadership and willingness to take on new projects with a ”can do” attitude make her the exceptional leader she is. She is able to think creatively as it relates to marketing, conflict resolution and team building. Her professionalism and industry knowledge are what make her a dynamic individual and has earned Heidi the nomination of Property Manager of the Year. Crystal Finch Bella Investment Group, LLC Crystal is an inspiration to her own team, as well as to her sister Bella communities. Crystal has the ability to look for-

ward and be proactive in marketing, resident retention and net operating income growth. Crystal led her team to meet/exceed 2012 budget goals. Most impressive in 2012, Crystal provided the leadership and innovation to meet historically high occupancy goals, continued year-over-year income growth and owner refinance objectives. Crystal is very passionate about her community, its brand and creating the best experience for her staff and residents. Laura Rubeck Alliance Residential Company, LLC Laura was successful in a community take over in 2012 and through this success she was promoted to a Senior Manager. She is currently responsible for the renovations of two communities. Laura is a great motivator to her team. She is innovative, a team player and a leader within the industry. Maria Terrazas Weidner Apartment Homes Maria Terrazas is a dedicated Community Director who is committed to the successful operation of all aspects of her community. She is creative in her approach to expense reduction, out-

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reach marketing, and is focused on enhancing the customer’s experience while living at a Weidner community. Maria’s style of leadership comes from a sincere interest in her team’s personal and professional development, inspiring them to believe that they are capable of being successful at anything they desire to achieve. Kristen Troyer Allison Shelton Real Estate Services, Inc. Kristen had a wildly successful year when measured by sustained occupancy over 95%, resident retention over 75% and year over year growth in Net Operating Income in excess of 9%. In addition, Kristen has been a true inspiration and owner dream at maintaining control of all operating and capital expenses, consistently remaining within budget. Kristen demonstrates a unique ability to achieve each of the goals established for her and always maintains an infectiously positive and optimistic attitude. Without question, Kristen is a true leader not only at her community, but within Allison-Shelton as well as the industry as a whole.

MAINTENANCE TECHNICIAN OF THE YEAR Michael Gonzales Riverstone Residential Michael is a team player, leads by example, and supports the onsite teams any way he can. Michael is very resourceful and is constantly looking for new ways to complete the tried and true tasks of daily maintenance operations. Since starting in the industry in 2007 Michael has been part of multi-million dollar interior renovations, and with his team has completed many projects that would typically require an outside contractor. Michael plays a key role in mentoring and spreading the Riverstone core values to all team members. Additionally, Michael has extensive knowledge in carpentry, drywall, appliances, and finding solutions. Keoki Enlow Alliance Residential Company, LLC Keoki Enlow is an outstanding example of what Alliance maintenance stands for. He has proven to go above and beyond and has worn many hats in 2012, from Assistant to Service Supervisor. He has been a significant asset Continued on page 11

regionalaz.com

Apartment News • April 2013

ArizonA Multihousing AssociAtion Tributes ...continued from page 10 by always being a team player, having a positive can do approach and willing to help wherever the need may be. Keoki’s enthusiastic outlook sets a presence among his fellow team members as well as with the residents and vendors. With the combination of Keoki’s remarkable attitude along with his vast amount of knowledge makes him the best in his position. Matt James Greystar Real Estate Partners Matt James is truly the best of the best that the maintenance industry has to offer. He consistently goes above and beyond, and always considers customer service as important as the details of the job. Matt is extremely knowledgeable in many areas of the industry, and has been instrumental in making sure our vacant apartments are turned around in less than 4 days on average, and under budget in most cases. Matt is also always willing to help out where he can, often helping out at sister communities when there is a need or mentoring fellow team members looking to learn more. Matt takes extreme pride in his community, and it shows in the quality of his work, with zero callbacks on his completed service requests and vacant turns. With his positive atti-

tude, constant smile and promotion of teamwork all the time, Matt truly does make working with him enjoyable, as well. Tony Nahrgang Mark-Taylor Residential Tony’s attention to detail and true team attitude sets him apart from other maintenance technicians within our industry. Tony’s positive dedication, attitude, and innovation contributed to the performance and overall appearance of San Palmilla. He is very organized and maintains excellent communication with his manager. He is a problem solver that always finds a way to save time and money. Tony is very knowledgeable in all areas of maintenance and if he doesn’t know something he is not afraid to ask or research ways to figure it out. Both residents and staff alike praise Tony for his positive, fun-loving personality and sense of ownership. Bryan Roberts Camden Property Trust Bryan Roberts joined Camden Property Trust in 2006, and has been a tremendous asset to our company since he began. Bryan consistently wows Camden leaders with his innovative

and cost effective ideas, which frequently become standard practices district wide. Bryan’s big-picture mindset allows him to effectively plan and organize cost saving solutions, which result in an increase of NOI, year over year. Bryan has the ability to surpass customers’ expectations, by providing excellent service with a personable and amiable nature. In Bryan’s spare time you will find him working on his car, snowboarding or spending time at the shooting range. MAINTENANCE SUPERVISOR OF THE YEAR, 1-199 UNITS Leonard Beltran Mark-Taylor Residential Leonard’s attention to detail and unprecedented leadership ability sets him apart from other maintenance supervisors in our industry. His exceptional integrity and work ethic have benefited Mark-Taylor Residential residents because he ensures that the job is done correctly the first time. Leonard’s friendly demeanor and rapport with residents has helped to create a sense of community within San Prado. Regardless of what challenges the day may bring, Leonard stays positive and keeps his teams positive. Leonard is an asset to our company and an outstanding representative of our industry.

Russell Dant Mark-Taylor Residential Russell is very dedicated to what he does and will stay until the job gets done. What truly sets Russell apart from his peers, however are the intangible qualities inherent in his personality, giving him the leadership skills needed to guide his team. Russell’s staff admires him and strives to achieve his level of service and quality work. Russell’s mild mannered, warm personality and sense of ownership in property performance have played a tremendous part in harmonizing the relationship between the maintenance team and the office team at Ventura Vista. Russell gives respect, and gains respect. He is a tremendous asset to Mark-Taylor. Brian Hurst P.B. Bell Companies Brian Hurst joined P.B. Bell Companies in 2010 and has been a valued member of the team over the last 3 years. Brian possesses a phenomenal skill set with over 20 years of experience in the multifamily and construction industry. There is no task too big for Brian to accomplish and the level of detail and pride in Continued on page 12

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ArizonA Multihousing AssociAtion Tributes ...continued from page 11 his work shows. Brian prides himself in his resident interactions, always keeping open communication and ensuring their satisfaction is top priority. Brian takes ownership in his community and his team; always displaying a positive attitude and a warm smile. Joe Tarin Alliance Residential Company, LLC Joe is the maintenance supervisor of Country Gables. He is constantly looking for ways to improve his community. Joe has 100% of his service requests completed daily in addition to all of the turns. Joe has received several letters from the residents commenting on his great customer service and dedication to his community. Josh Wauchek Alliance Residential Company, LLC Josh is a motivated team player that always is there for his comrades and community. He is committed to his career and it reflects in the quality of his work. Josh is polite and courteous with residents, and is an asset to Alliance Residential.

MAINTENANCE SUPERVISOR OF THE YEAR, 200+ UNITS Freddie Carrasco Alliance Residential Company, LLC Freddie is the senior service supervisor of two communities. Freddie has trained associates to be promoted to service supervisors. He assists on the due diligence team and special projects. He is currently overseeing the renovations of a community in addition to his other duties. Freddie always has a smile on his face and his associates enjoy working with him. Bill Kunce IPA Management Bill’s wide range of skills and talents and his contributions to IPA and customers make him the best candidate for Maintenance Supervisor of the Year. His vast knowledge of all aspects of on-site operations make him a walking encyclopedia of facts and physical know-how. Bill can describe in detail how any given mechanical system works in technical terms, as well as re-word it for the average person to understand. Further, he is able to perform the work he describes, saving IPA money on contractors. Bill is capable of complet-

ing tasks in a fraction of the time that they typically take, due to his years of hands on experience. Not only does Bill have the talent of knowing how virtually everything works and how to fix them when they don’t, he is incredibly articulate. He is well educated in the multifamily industry, securing all certifications applicable to his role, and even earning his real estate license while working in the Michigan market with IPA. Jonathan Matthews Greystar Real Estate Partners Jonathan has been at Residences at 4225 since the property was under construction. He has a keen working knowledge of all aspects of the property and has been instrumental in the success of the community overall. Jonathan has a positive attitude that generates enthusiasm to everyone he comes into contact with. He has been a manager and a mentor to his team and has enabled them to grow into their positions. Jonathan has a can do attitude and prides himself on the success of the community and Greystar. He truly is a leader!

Michael Ruske Prime Adminstrative Group Mike Ruske has been nominated for maintenance supervisor of the year due to his performance, attitude and financial contributions. He demonstrates honesty and integrity, leading by example and Mike is a team player, not only with his community but with Prime Group as an entity. His attitude is respectful, energetic and he always remains positive, teachable and receptive to change. Jerry Stange Mark-Taylor Residential Jerry’s attention to detail and true team attitude set him apart from other maintenance supervisors within our industry. Jerry’s exceptional integrity, positive attitude and work ethic are evidenced by the admiration and respect he has earned with residents and co-workers. Jerry’s adherence to maintaining the highest quality standards has greatly improved the physical appearance of The District. Jerry is a professional in every aspect of service management. He is an asset to Mark-Taylor and an outstanding representative to our industry.

The rest of the Tributes Finalists’ proﬁles will appear in the May issue of

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nEW MEMBErs daRRel e. antHony 10573 E. Cliffrose Ln. aeRie on tanque Florence, AZ 85132 veRde Phone: (520) 723-1999 Leasing Office Contact: Darrel E. Anthony 2495 N. Desert Links Dr. #67 Units: 1 Tucson, AZ 85715 IROC Phone: (520) 329-8136 Fax: (520) 329-8136 el memoRial de don Contact: Debbi Gates FRew apaRtments Units: 91 Leasing Office Management Co.: MEB 11907 W. Grier Rd. Management Services Marana, AZ 85653 (Tucson) Phone: (520) 682-2652 Fax: (520) 682-3597 caRolyn & wendell Contact: Elizabeth “Lisa” Holmes Murrieta PO Box 18883 Units: 18 Tucson, AZ 85731 Management Co.: PPEP Phone: (520) 298-4098 Micro-business & Housing Contact: Carolyn Holmes Development Corporation Units: 18 IROC FRiedman west Realty college town tempe 34975 W. Twelve Mile Rd. Leasing Office Farmington Hills, MI 48331 950 S. Terrace Rd. Phone: (248) 324-2000 Tempe, AZ 85281 Fax: (248) 246-6804 Phone: (480) 967-9367 Contact: Amy Blessard Fax: (480) 718-9621 Contact: Kelly Larson Units: 135 Management Co.: Greystar Real Estate Partners

REGULAR MEMBERS

la Ramona moRales apaRtments Leasing Office 550 West Union Street Benson, AZ 85602 Phone: (520) 586-2139 Fax: (520) 586-7170 Contact: Imelda Baldazo Units: 31 Management Co.: PPEP Micro-business & Housing Development Corporation lemon stReet noRtH Leasing Office 910 E. Lemon Street Tempe, AZ 85281 Phone: (480) 967-9367 Fax: (480) 718-9621 Contact: Kelly Larson Units: 36 Management Co.: Greystar Real Estate Partners loFts at mckinley Leasing Office 809 N. 5th Ave. Phoenix, AZ 85003 Phone: (602) 368-2916 Fax: (602) 368-3034 Contact: Nataly Martinez Units: 60 Management Co.: Dunlap & Magee Property Management Inc.

oRcHaRd estates Leasing Office 15380 W. Young St. Surprise, 85374 Phone: (623) 584-2608 Fax: (623) 584-1283 Contact: Cindy Garcia Units: 96 Management Co.: Celtic Property Management ppep micRo-Business & Housing development coRpoRation 806 E. 46th St. Tucson, AZ 85713 Phone: (520) 806-4670 Fax: (520) 806-4679 Contact: Jake Herrington tRillium noRtH Leasing Office 20435 N. 7th Street Phoenix, AZ 85024 Phone: (602) 688-5410 Fax: (602) 688-5412 Contact: Jodi Gabler Units: 274 Management Co.: Trillium Residential Communities tRinity place Leasing Office 6240 S. Campbell Ave. Tucson, AZ 85706 Phone: (520) 495-4067 Fax: (520) 495-5254 Contact: Yasmin Rascon Units: 50 Management Co.: Celtic Property Management

ASSOCIATE MEMBERS amp towing & RecoveRy 3224 S. 40th Street Phoenix, AZ 85040 Phone: (602) 437-1849 Fax: (602) 437-2477 Contact: Brenda Charleston Business Code: Towing & Parking Enforcement Bottom line utility solutions, inc. 23015 Del Lago Dr. Suite D2 Laguna Hills, CA 92653 Phone: (949) 707-1311 Fax: (949) 707-1325 Contact: David Sonke Business Code: Energy Services,Water Conservation intelligent design aiR conditioning & Heating 5203 N. Isle at View Ln. Tucson, AZ 85705 Phone: (520) 333-2665 Contact: Andrew Dobbins Business Code: Air Conditioning/HeatingGeneral Services

poo pRints sw- dsg enviRo-tecH 13340 N. 44th St. #2156 Phoenix, AZ 85032 Phone: (602) 633-4994 Contact: Allan Sabo Business Code: Doggie Waste Bags,Pet Waste Clean up & Removal,Professional Pooper Scooper & Porter Service stimco pRecast pRoducts 263 S. Extension Rd. Mesa, AZ 85210 Phone: (480) 898-8132 Fax: (480) 610-2191 Contact: Gannon Thiel Business Code: Steps united Renovations 8130 E. Cactus Road Suite 510 Scottsdale, AZ 85260 Phone: (480) 265-8835 Fax: (866) 333-5159 Contact: Justin Krueger Business Code: Const. Remodeling & RepairRestoration & Turnkey

ProVisionAl MEMBErs Editor’s note: All applicants who are applying to be Regular or Associate members of the Arizona Multihousing Association must complete the application and pay applicable dues. The applicant shall agree to abide by the provisions of the Articles of Incorporation, the Bylaws of the association, and by the Code of Conduct prescribed by the association. The applicant will then be classified as a Provisional member. During this period, the Provisional member will have the rights and responsibilities of full membership. Within 60 days of applying for membership, the names of the Provisional members will be published in Apartment News, and existing members will be encouraged to provide comments on the suitability of the application. If no negative comments are received from existing members within 90 days of membership application, the Provisional member will be deemed automatically approved into membership. If any negative comments are received, the

REGULAR MEMBERS legacy gold pRopeRties llc 3370 N. Hayden Rd. 123-585 Scottsdale, AZ 85251 Phone: (602) 635-9795 Fax: (888) 203-7178 Contact: Steve Olafson mission Rock Residential 410 N. 44th Street Suite 210 Phoenix, AZ 85008 Phone: (602) 903-7100 Fax: (602) 903-7103 Contact: Kay Hutchison poRtoFino apaRtments Leasing Ofﬁce 1702 West 36th Street Tucson, AZ 85713 Phone: (520) 882-7368 Fax: (520) 882-5822 Contact: Roberta Stevens Units: 197 Management Company: Riverstone Residential sHalimaR sands Leasing Ofﬁce 6824 E. 4th St. Scottsdale, AZ 85251 Phone: (602) 635-9795 Contact: Steve Olafson Units: 26 Management Company: Legacy Gold Properties LLC

Apartment News • April 2013

Ethics Review Board must review the application within 120 days from the receipt of the negative comment and recommend to the Board of Directors the acceptance or rejection of the application. If the Ethics Review Board does not recommend acceptance of a Provisional member, the Provisional member must be notified and given the opportunity to request a hearing pursuant to the Bylaws. If the directors reject an applicant, the AMA refunds all membership fees paid except for a $35 application-processing charge. The following Provisional members applied for affiliation in February 2013. Any AMA member in good standing can e-mail or send a letter commenting on the acceptability of any or all applicants seeking AMA Regular or Associate member status to the AMA Ethics Review Board. The e-mail goes to info@azama.org. The mailing address is: Arizona Multihousing Association, Ethics Review Board, 5110 N. 44th St., Ste. L160, Phoenix, AZ 85018.

ventana palms Leasing Ofﬁce 7021 W. McDowell Rd. Phoenix, AZ 85035 Phone: (623) 849-8680 Fax: (623) 849-2449 Units: 160 Management Company: Mission Rock Residential

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pRo-tecH pRoducts 3003 N. 73rd Street Scottsdale, AZ 85251 Phone: (480) 945-9303 Fax: (480) 945-8873 Contact: Richard Roche Business codes: Roof Coatings

texacRaFt tRopic cRaFt 603 E. Fort King St. gm Home Ocala, FL 34471 impRovements inc. Phone: (800) 327-1541 9707 W. Spanish Moss Lane Fax: (352) 368-2471 Sun City, AZ 85373 Contact: Jerry Rega Phone: (623) 977-1748 Business codes: Pool Fax: (623) 977-1749 Furniture Manufacturer Contact: Connie Uhan Business codes: General Contractor-Licensed/Bonded two kings Hospitality for Comm/Res. P.O. Box 84231 Phoenix, AZ 85071 national tRasH valet Phone: (602) 843-2121 13954 W. Waddell Rd. Fax: (602) 298-1117 #103-500 Contact: Pat King Surprise, AZ 85379 Business codes: Pool/Patio Phone: (480) 237-9776 Furniture Fax: (623) 466-0488 Contact: RJ Watters wasHington FedeRal Business codes: Doorstep (tucson) Trash Pick Up 8001 N. Oracle Rd. Suite 101 pRecision concRete Tucson, AZ 85704 cutting Phone: (520) 219-2957 3191 North Canyon Road Fax: (520) 575-6969 Provo, UT 84604 Contact: Georgia Velarde Phone: (801) 224-0025 Business codes: Mortgage Fax: (801) 885-7150 Lender Contact: Jared Taylor Business codes: Concrete Sidewalk Grinding

ASSOCIATE MEMBERS

21st Annual Tribute Awards Location Change

Join friends and colleagues at this glamorous evening filled with accolades and awards to those individuals and properties that Join friends andapartment colleagues at thisinglamorous filled with make the industry Arizona soevening admired.

accolades and awards to those individuals and properties that Help us celebrate the make the apartment industry in Arizona so admired. 21st Annual AMA/Cox Communications Tribute Awards on

Thursday, May 9, 2013, 5:00pm at the Downtown Sheraton. Conveniently located at

HelpAwards us celebrate the Change 21st Annual Tribute Location 340 North 3rd Street Phoenix, AZ 85004.

21st Annual AMA/CoxatCommunications Tribute filled Awards on Join friends and colleagues this glamorous evening with Special pricing for AMA Education Conference & Trade Show accolades and awards those individuals and properties that or Thursday, May 9,to2013, 5:00pm at theDowntown Downtown Sheraton. Tribute Award attendees at the Sheraton is available. make the apartment industry in Arizona so admired.

Conveniently located at or 602-296-6205 for Please contact: Michelle Rill at mrill@ama.org details. the Help us celebrate 340 North 3rd Street Phoenix, AZ 85004.

21st Annual AMA/Cox Communications Tribute Awards on Check the AMA website for details.

Thursday, May 9, 2013, 5:00pm at the Downtown Sheraton.

Special pricing for AMA Education Conference & Trade Show or Conveniently located at Tribute Award attendees at thePhoenix, Sheraton is available. 340 North 3rd Street AZDowntown 85004.

Please contact: Michelle Rill at mrill@ama.org or 602-296-6205 Special pricing for AMA Education Conference & Trade Show or for Tribute Award attendees at the Sheraton details. Downtown is available.

Please contact: Michelle Rill at mrill@ama.org or 602-296-6205 for Check thedetails. AMA website for details. Check the AMA website for details.

ArizonA Multihousing AssociAtion

Retention will Reward The best practices to guide your property towards success By Lauren Ginder, Pacific Crest Property Management

fter being struck with Cupid’s arrow and Russia’s meteor madness, passion and reality reiterate the importance of business goals and operations. Questions arise such as, how do you utilize and accomplish corporate goals to their potential? Prepare yourself so that when disaster occurs you are as strong as possible and closer towards climbing the ladder once peace resides again? One way to begin answering these questions is by acknowledging that a successful property needs high and effective retention rates. To obtain the retention rates that are typically sought after in the property management world, a four step strategic process is necessary. In order to provide an effective explanation, I’m going to use soccer as an analogy. Companies first start with the recruiting process similar to drafting players onto a team. Recruiting the right employees (teammates) is vital in encouraging retention and bringing an effective group of people together who will make both a short and long term impact. You’ve got to provide a structured team with

clearly defined levels of management, instruction and guidance. The leaders are the ones directly in control but the team players, who make up the majority, provide the core efforts and execution that reinforce the team’s mission. The second step is training. Practice makes perfect in the world of sports, and in the world of property management, that is the goal, but achieving as close to perfect as possible is more realistic. In training the team that you have crafted you must both prepare and test them for the road ahead. If anyone has successfully passed the interview (drafting) process but shouldn’t have, this is where their flaws will become apparent. Training is a vital portion of the road to success; a team or a company defines their mission (a perfect season), develops a strategy (a playbook) and assigns leadership (the line-up) according to whoever is most capable of accomplishing their mission. The third step is implementing your employees or your team into “the game.” This is the part where the whistle blows and everyone’s potential is discovered. Governance is manipulated and acquiring the win is the ultimate goal. Passion is put to work and operations are utilized

to their full advantages. In the case of a property, operations can range from people’s individual capabilities all the way to technology’s capabilities and incorporating them into the property’s daily procedures to the most resourceful extents. In property management our mission is the successful execution of the owner’s goals and objectives. Think of the owner of the building as the goalie and the day-to-day operations as the ball. Ultimately the owner is in charge of the property (the net), but the team does everything they can to keep the ball away from them in order to reduce stress and provide a competitive advantage over the “other team.” You keep your eye on the ball and focus on executing plays from your playbook while the goalie surveys the entire field and provides you with direction enabling them to better protect the net. The final step is where the team or your property scores; because in the game of soccer and property management alike, when you score, you score big. Happy fans are equivalent to having happy and loyal employees and tenants. Here is where feedback is provided and goals are reestablished. Properties are continuously attempting to improve. You want to

encourage players to remain on your team not only for your own benefit but for personal incentives that they receive along with the game as well. By operating your property as if it were a soccer team, you will ultimately come out with a win. The key to success is to exercise effective methods of increasing tenant retention by utilizing employees through recruiting, training, implementing and scoring. If you focus on these core principles your property will continue to improve and your property owners will benefit from the highest possible return on investment. q Lauren can be reached at 206-812-9144 or via email at: ginderl@pacificcrestpm.com www.pacificcrestpm.com

www.azama.org Give your community the competitive edge. Include services from Cox and give your residents what they demand. Hundreds of channels with100% digital image and sound, blistering speeds for always on Internet connections and affordable, reliable phone service are all available with Cox’s 24/7 service!

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4491 Apartment News - May 2010 issue size: 4.875 x 3.625 Release: PDF emailed to Jennifer Duven

Apartment News • April 2013

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Phoenix (602) 233-3580 • Tucson (520) 573-5828 Apartment News • April 2013

EVEnts & trAinings

AMA EVENT INFORMATION & REGISTRATION COMMITTEE MEETINGS April 4 FIVE STAR Time: 10:00 a.m. Location: AMA Office

AMAPAC Time: 11:00 a.m. Location: AMA Office

GOVERNMENT AFFAIRS Time: 9:00 a.m. Location: AMA Office

VALLEY EVENTS

AMAPAC Time: 11:00 a.m. Location: AMA Office

April 10 PROJECT S.A.F.E. Time: 2:00 p.m. Location: AMA Office

April 26 TRIBUTE AWARDS COMMITTEE Time: 12:00 p.m. Location: AMA Office

April 15 BIG HEARTS FOR LITTLE HANDS COMMITTEE Time: 3:00 p.m. Location: UMOM

April 17 PHOENIX DINNER MEETING Time: 5:00 p.m. Location: El Zaribah Shriner Auditorium, 552 North 40th Street, Phoenix AZ 85008 Registration: $59 for members before April 12; After April 12, late registration is $79

May 15 MEMBERSHIP COMMITTEE Time: 9:00 a.m. Location: AMA Office

April 16 COMMUNICATIONS COMMITTEE Time: 3:00 p.m. Location: AMA Office

PROJECT S.A.F.E. Time: 2:00 p.m. Location: AMA Office May 20 BIG HEARTS FOR LITTLE HANDS Time: 3:00 p.m. Location: UMOM

April 17 MEMBERSHIP COMMITTEE Time: 9:00 a.m. Location: AMA Office

May 28 AFFORDABLE HOUSING COMMITTEE Time: 8:00 a.m. Location: AMA Office

April 18 COMMUNITY RELATIONS Time: 10:00 a.m. Location: AMA Office April 23 AFFORDABLE HOUSING COMMITTEE Time: 8:00 a.m. Location: AMA Office

April 11 ASSOCIATE MEMBERS COUNCIL (AMC) – PHOENIX Time: 3:00 p.m. Location: Chuparosas, 2222 S. Dobson Road, Chandler, AZ 85286

GOVERNMENT AFFAIRS Time: 9:00 a.m. Location: AMA Office

May 8-9 PHOENIX EDUCATION CONFERENCE & TRADE SHOW Time: 9:00 a.m. – 5:00 p.m. Location: Phoenix Convention Center, 100 N. 3rd St. Phoenix, AZ 85004

For more

For more information please contact James Tunnell at 602-296-6212 or by email jtunnell@azama.org

information on Phoenix events,

TUCSON EVENTS

please contact

April 12 AMA/FOR RENT MEDIA SOLUTIONS GOLF TOURNAMENT Time: 8:00 a.m. – 4:00 p.m. Location: The Hilton El Conquistador Golf Club, 10555N. La Canada, Oro Valley, AZ 85737

Michelle Rill at 602-296-6205 or by email at mrill@azama.org

April 19, May 17 INDEPENDENT RENTAL OWNERS COUNCIL Time: 11:00 a.m.-1:00 p.m. Location: Tucson AMA Office

For more information on

April 25 TUCSON DINNER MEETING Time: 5:00 p.m. – 8:00 p.m. Location: Desert Diamond Casino, 7350 S. Nogales Highway, Tucson, AZ 85756

Tucson events, please contact: Joanna Grassinger, 520-343-0643 or

May 9 TRIBUTE AWARDS CEREMONY Time: 5:00 p.m. Location: Downtown Sheraton Hotel, 340 N. 3rd St., Phoenix, AZ 85004

jgrassinger@azama.org.

AMA EVENT & SEMINAR LOCATIONS VALLEY

TUCSON

AMA OFFICE ** NEW ** 818 N. 1st Street Phoenix, AZ 85004

AMA OFFICE 1001 N. Alvernon Way, Suite 101 Tucson, AZ 85711

MOUNTAIN PRESERVE RECEPTION CENTER 1431 East Dunlap Ave. Phoenix, AZ 85020

DOUBLETREE HOTEL TUCSON AT REID PARK 445 N. Alvernon Way Tucson, AZ 85711

RED MOUNTAIN VILLAS 815 N. 52nd St. Phoenix, AZ 85008

FLAGSTAFF LITTLE AMERICA HOTEL 2515 E. Butler Ave. Flagstaff, AZ 86004

RANDOLF GOLF COURSE CLUBHOUSE 600 S. Alvernon Way Tucson, AZ 85711

Event Fee Update This year the AMA has instituted a new policy for late registration pricing. Our regular pricing for Dinner Meeting registration will be

$59.00 in Phoenix and $49.00 in Tucson.

If you wish to attend and cannot reserve space by

the Friday prior to the event, a late charge of $20.00

per ticket will apply. This price increase is due to the added charges the venues pass along to the AMA. Please register early for each event!

Apartment News • April 2013

EVEnts & trAinings

Training Opportunities AMA Phoenix Training Opportunities JUMP START TRAINING This two day course will provide insight into what it takes to become a successful Apartment Leasing Consultant or Apartment Maintenance Technician. DAY ONE is geared toward both the office and maintenance staff covering Property Management 101, Fair Housing and Customer Service. DAY TWO splits the office and maintenance staff into two groups. Leasing Consultant training will cover aspects of Phone Techniques and Leasing Dynamics. A general maintenance review focused on plumbing, pools, electrical, HVAC, roofs, appliance repair and many more topics are covered on day two for those interested in the maintenance field. Turn your excellent customer service and maintenance skills into a highly rewarding career in the multihousing industry! Been in the industry for a few years? This course is a great refresher for anyone to sharpen their skills!! April 8 & 9 June 10 & 11 September 16 & 17 November 11 & 12 Time: 10 a.m.-4 p.m. Cost: $99 per attendee Location: AMA Office, 818 N. 1st St., Phoenix 85004

CERTIFIED APARTMENT MANAGER (CAM) The on-site manager is a vital link between apartment residents and the community owners and investors. This designation program, recognized by the National Apartment Association (NAA), includes: Management of Residential Issues, Legal Responsibilities, Human Resource Management, Fair Housing, Property Maintenance for Managers, Risk Management, Financial Management, and the Community Analysis project. The final exam is taken online and all graduates are listed in the NAA’s Units magazine. This program is a total of six (6) days, three in March and three in April and attendance for all classes is mandatory. Real Estate Credits pending. April 23, 24, & 25 Time: 9 a.m.-5 p.m. Cost: $825 for members, $1,075 for non-members Location: AMA Office, 818 N. 1st St., Phoenix 85004 REAL ESTATE DISCLOSURE LAWS Arizona common law requires a seller to complete a property disclosure statement detailing defects in the property. The seller is only required to disclose “known” defects and the real estate agent isn’t required to verify the information, so buyers should independently verify each piece

of information. This course will help the attendee gain a greater knowledge of disclosure issues in multifamily acquisitions. May 16 Time: 9 a.m.-12 p.m. Cost: $29 for members, $49 for non-members Location: AMA Office, 818 N. 1st St., Phoenix 85004 FAIR HOUSING For rental property owners and managers, understanding and complying with fair housing laws and the American with Disabilities Act (ADA) is more important than ever. This interactive course will provide an overview of fair housing and ADA law and investigative procedures. This course is taught by an AMA attorney. Fair Housing Real Estate CECs pending. May 22 August 8 Time: 9 a.m.-12 p.m. Cost: $29 for members, $49 for non-members Location: AMA Office, 818 N. 1st St., Phoenix 85004

AMA Tucson Education Opportunities CUSTOMER SERVICE Explore techniques for handling angry customers and unlock the secrets to discovering your own customer service magic. If you want to tap into your true potential, you must find the customer service secrets that are just the right fit for your particular business. Also, learn about the power of humor and why some of the biggest companies today also employ fun as an organizational strategy. Have fun and strengthen your customer service DNA. Real Estate Credits pending. April 9 Time: 9 a.m.-12 p.m. Cost: $49 for members, $69 for non-members Location: Tucson AMA Office 1001 N. Alvernon Way Ste. 101, Tucson MEDICAL MARIJUANA Learn the laws surrounding this important issue. You will learn how it affects your day-to-day operations and what you can do to protect yourself and your property. May 21 Time: 9:00 a.m.-12:30 p.m. Cost: $49 for members, $69 for non-members

AGENCY LAW CASE STUDY & PROBLEM SOLVING In this course, a wide variety of past and current agency practices will be examined. The seminar will create an awareness of emerging business models and help attendees gain the skills to learn how to minimize risk when working with each type of business model. Attendees will earn 3 hrs. CEC’s for all NAA Designations; Real Estate Credits pending. April 11 Time: 9 a.m. - 12:00 p.m. Cost: $29 for members, $49 for non-members Location: ? CPR & FIRST AID CERTIFICATION With pool season right around the corner, it is important for your on-site staff to know how to recognize and handle an emergency situation until paramedics arrive. Those who successfully complete this course will earn a two year CPR & First Aid completion card and Arizona state certification. A breakfast and light lunch will be provided. This class will be instructed by Horizon Safety Training. **THIS CLASS HAS AN ATTENDANCE MAXIMUM OF 20** April 16 Time: 8:30 a.m.-2 p.m. Cost: $69 for members, $99 for non-members Location: AMA Office, 818 N. 1st St., Phoenix 85004 The latest information about AMA activities, including on-line registration for events and classes, is available around-the-clock on the AMA Web site, www.azama.org. Or call the AMA office at 602-296-6200 or 800-326-6403. Apartment News • April 2013

nAA

Industry-Wide PR Campaign in Full Swing On May 6, NAA and NMHC will launch a direct mail campaign to news media and policy groups as part of our major outreach campaign target-

ing policymakers. With the tagline, “Apartments. We Live Here,” the ads will run in Washington, D.C., print and online political journalism pub-

lications. In addition, two 60-second ads will air on a D.C.-based all-news radio station. The ads will be available to affiliates and members to custom-

ize with your logos in your localities. Learn more at bit.ly/1382FMo or contact NAA’s Carole Roper at carole@ naahq.org. q

Research From 2013 NAA Student Housing Conference & Exposition Now Available NAA is pleased to announce that research conducted by Christian Ruzich of TRU, presenter of “The Millennial Immersion” closing keynote session at

the 2013 NAA Student Housing Conference & Exposition, is now available at www.naahq.org/SHC.

Want more great information affecting the student housing industry? Save the date for NAA’s 2014 Student Housing Conference & Exposition,

March 3-5 at the ARIA Resort in Las Vegas. q

2013 NAA Education Conference & Exposition Exciting Opportunity: Win Lunch with Life is good® Co-Founder Bert Jacobs An unbelievable opportunity awaits attendees of the 2013 NAA Education Conference & Exposition, June 19-22 in San Diego, to both help children in need and win lunch with Bert Jacobs, Chief Executive Optimist of Life is good®. Jacobs, back by popular demand following his moving thought leader presentation during the 2012 NAA Education Conference & Exposition,

will be a featured speaker during the NAA Awards Breakfast Celebration. The opportunity to witness Jacobs speak is enough reason to stay for this special Saturday session; but it gets even better: the chance to participate in NAA Play It Forward. NAA is holding a fundraising contest to encourage attendees to raise money for the life is good® Playmakers charity, a 501(3)(c) public charity

that helps kids overcome violence, poverty and illness. Teams and individuals can decide when, how and where to fundraise using the Life is good® fundraising site, https://lifeisgood.fundraise. com/play-it-forward-fundraiser. Not only will NAA match 20 percent of the total raised by all teams up to $5,000, but the winning team (the team raising the most funds) will be

invited to choose up to 10 people to share a private lunch with Jacobs on Saturday, June 22, following the conclusion of the conference. Hear from Jacobs about this exciting opportunity at bit.ly/ZQ3HFh. This could be a life-changing experience—but only if you’re registered for the 2013 NAA Education Conference & Exposition. Visit bit.ly/WFOo0Z. q

Apartment News • April 2013

lEgAl

Phoenix Human Realtions Ordinance Updates By Judy Drickey-Prohow, Esq., The Law Offices of Scott M. Clark, P.C.

he Phoenix City government last week amended the Phoenix Relations Ordinance to prohibit discrimination on the basis of a sexual orientation, gender identity or expression. The amendment also changed the language of the statute to refer to “disability” discrimination rather than “handicap” discrimination and provided new definitions for the terms “gender” and “sex” under the previously adopted ordinance. These changes are effective on March 30, 2013. The law had previously prohibited employment discrimination only on the basis of race, color, religion, sex, national origin, age, genetic information or marital status. Previously prohibited housing discrimination only involved discrimination against a person because of the person’s race, color, religion, sex, national origin, familial status or disability. The same new protections were also added involving places of public accommodation, city contracting and the rights of city employees. As previously, the new employment provisions cover all employers with one or more employees for twenty or more weeks in the current

or preceding calendar year. Covered housing providers include all housing providers that were previously covered under the federal Fair Housing Act. Deﬁnitions The new definitions are as follows: “Gender” means “the socially constructed roles, behaviors characteristics or attributes associated with masculinity or femininity.” “Gender identity or expression” refers to “an individual’s self-identification as male, female or something in between, and shall include the individual’s appearance, mannerisms, or other characteristics only insofar as they relate to gender, with or without regard to the individual’s designated sex at birth.” “Sex” means “biological or anatomical sex as males or females as designated at birth and shall be interpreted broadly to include all distinctions based on gender, pregnancy, childbirth or related conditions.” Finally, “sexual orientation” refers to “an enduring pattern of emotional, romantic, or sexual attractions to men, women or both sexes as well as the genders that accompany them and shall include discrimination based upon the identification, perception or status of an individual’s same-sex, opposite-sex, or bisexual orientation.”

Remedies While the amended ordinance provides substantial additional protections for groups that are not currently necessarily protected under state and federal laws, these amendments did not affect the procedures for reporting and investigating complaints of discrimination or the remedies available when discrimination is identified. When an individual believes that he/she has been discriminated against on any of these bases within the Phoenix city limits, that person can file a complaint with the Phoenix Equal Opportunity Department (PEOD). The PEOD has the authority to investigate those complaints, to attempt to conciliate them, and – if no conciliation is reached – to make determinations as to whether or not there is reasonable cause to believe that discrimination has occurred. If the PEOD issues a determination that there is reasonable cause to believe that an individual has been subjected to unlawful discrimination in employment, and the employer has not entered into a conciliation agreement with the PEOD and the complainant, the PEOD will refer the matter to the Phoenix City Attorney, which may bring a criminal action against the employer. An employer convicted of employment discrimination under the Phoenix Relations Ordinance is found

guilty of a class 1 misdemeanor. If the PEOD issues a determination that there is reasonable cause to believe that an individual has been subjected to unlawful discrimination in housing, and the housing provider has not entered into a conciliation agreement with the PEOD and the complainant, the Phoenix City Attorney shall file a civil action against the housing provider seeking actual and punitive damages, reasonable attorney’s fees, court costs and other “appropriate relief” on behalf of the complainant. The complainant also has a right to bring his/her own private action against the housing provider for the same relief. Any person with questions about the intent or effect of the amended ordinance should promptly contact legal counsel. q Judy Drickey-Prohow is an attorney with the Law Offices of Scott M. Clark, P.C.. She can reached at 520.241.1847. The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.

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ArizonA Multihousing AssociAtion

Anatomy of An Appeal: The Legal Steps By Andy M. Hull, Esq., Hull, Holliday and Holliday, PLC

very party to a lawsuit has the right to appeal the Judge’s decision. This includes landlords and tenants in a Special Detainer, commonly known as an eviction action. This article will provide a brief overview of the appeal process from the Justice Court to Superior Court. Normally in eviction cases it is the tenant who appeals a Judge’s decision. The landlord has the same right to appeal, but because of the costs and time it may take an appeal to run its course, very few landlords exercise this option. Tenants, on the other hand, file the majority of eviction appeals. The reason may be to have the higher Court determine if the Judge’s decision was legally correct, or to delay their removal from the apartment. Under A.R. S. § 12-1179, either party may appeal from Justice Court to Superior Court by filing written notice within five (5) calendar days after “rendition of the eviction Judgment”. Keep in mind that rendition of Judgment is when the Judge gives his or her verbal decision, not necessarily when he or she signs a written form of Judgment, which might take a few days.

If the tenant does not file a written Notice of Appeal with the Court within the five days, the case can not be appealed. Always check the date on the Notice of Appeal to make sure it has been filed timely. Next, the tenant must post a bond(s) with the Court. Usually, they must post a Cost Bond in order to file the Appeal. In order to stay in the rental property, they must also post a Supersedeas Bond in the amount of the rent owed through the end of the month, plus attorney’s fees and costs and pay all future rent to the Court on the rental due date. Some Courts may set a hearing to determine as to the appropriate amount of the supersedeas or cost bond. If the tenant does not post the Supersedeas Bond set by the Court, the Writ of Restitution (lockout) will not be stopped and the tenant will have to move out. If the tenant does post the bond, but fails to pay future rent to the Court, the landlord can request the Writ of Restitution and regain possession of the rental property. If the tenant files the Notice of Appeal in time, posts all of the bonds set by the Court and keeps the rent current, then the next requirement is to pay the appeal fee and file a written brief. The tenant has 60 days from the date of submitting their Notice of Appeal to file their Memorandum

(written brief). The Memorandum is the tenant’s legal argument why they should not be evicted and tells the Court why the case was not properly decided by the Justice of the Peace. The brief is based solely on the facts presented at the trial Court. If this is not timely done, a Motion to Dismiss the Appeal can be filed. If the tenant does file their Memorandum timely, the landlord will then have 30 days to file their Memorandum. The Superior Court will then allow the tenant approximately 20 days to pay a filing fee. If not paid, the Appeal will be considered abandoned and returned to the Justice Court so the Writ of Restitution can be issued to remove the tenant. If the tenant pays the filing fee, the Court will then request a slightly smaller filing fee from the landlord. Once the case is assigned to a particular Superior Court Judge, the Civil Appellate Rules of Procedure apply. When both briefs are filed and fees paid, the Court either sets a hearing date for oral arguments, or more commonly simply reviews the entire file and issues a Decision. Assuming all of the above procedures have been properly followed, the Judges decision may take anywhere from six to nine months after the original court

date in Justice Court. The one exception is if the tenant is being evicted for a material and irreparable breach (commonly called an Immediate Eviction), then the Justice Court must set an emergency hearing and can issue the Writ of Restitution and have the tenant locked out, even if the tenant has properly perfected their Appeal. Andy M. Hull is the principal of Hull, Holliday and Holliday, PLC. He can be reached at 602.230.0088. The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.

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Apartment News • April 2013

Apartment News â&#x20AC;˘ April 2013

PRODUCTS & SERVICES GUIDE

The AMA suggests that members using services listed in the Products & Services Guide request proof of workers’ compensation insurance and contractor’s license prior to contracting work.

Reader notice: Under Arizona law, all residential and commercial contractors are required to be licensed by the state unless they fall under the handyman exemption for projects which require no building permit and are less than $750 for the total contract price. For more information or to verify the license status of an Arizona contractor, call 602-542-1525 or 888-271-9286 (toll-free outside Maricopa County) or visit www.rc.state.az.us. 24 HR RestoRation (FiRe, Flood etc.) Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . (623) 266-2761 ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 Belfor USA Group Statewide* . . . . . . . . . . . . . . . . (623) 434-3333 Belfor USA Group (Tucson) Statewide* . . . . . . . . . . . . . . . . (520) 408-6900 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Capstone Group LLC Metro Phoenix . . . . . . . . . . . . . (480) 970-5424 Checks Restoration Statewide* . . . . . . . . . . . . . . . . (480) 619-2868 Coit Cleaning & Restoration Services Statewide* . . . . . . . . . . . . . . . . (480) 967-1988 Concierge Contractors, Inc. Nationwide. . . . . . . . . . . . . . . . (623) 247-0000 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . (602) 765-6162 Disaster Restoration, LLC Metro Phoenix . . . . . . . . . . . . . (602) 251-2300 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 First Choice Restoration, Inc Metro PHX & Metro Tucson. . . (480) 981-1131 Interstate Restoration Nationwide* . . . . . . . . . . . . . . . (602) 714-7290 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . (602) 944-2645 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Pinnacle Restoration (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 293-2770 Servpro of Gilbert and Chandler South Metro Phoenix* . . . . . . . . . . . . (480) 558-7620 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . (520) 888-4826

access contRol Safeguard Statewide* . . . . . . . . . . . . . . . . (480) 609-6200 Integrated Protective Systems, Inc Metro Phoenix* . . . . . . . . . . . . (623) 587-1244 Schlage Statewide . . . . . . . . . . . . . . . . . (512) 563-1977 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

adveRtising AArrow Advertising Statewide . . . . . . . . . . . . . . . . . (602) 750-7181 Apartment Finder Tucson* . . . . . . . . . . . . . . . . . . (520) 887-8500 Apartment Guide-Phoenix Valleywide . . . . . . . . . . . . . . . . (602) 484-0894 Apartments.com/Republic Media Tucson . . . . . . . . . . . . . . . . . . . (602) 444-8916 Apartments.com/Tucson Newspapers Tucson* & Surrounding Area* . (520) 573-4581 Arizona Housing Solutions LLC Statewide . . . . . . . . . . . . . . . . . (520) 505-4462 For Rent Media Solutions (Phoenix) Metro Phoenix* . . . . . . . . . . . . (602) 277-8797 For Rent Media Solutions (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 577-9600 Move.com Nationwide* . . . . . . . . . . . . . . . (800) 978-7368 Rent.com Nationwide* . . . . . . . . . . . . . . . (310) 264-3670 Tucson Apartment Guide Tucson . . . . . . . . . . . . . . . . . . . (520) 584-0088 WebListers LLC Nationwide* . . . . . . . . . . . . . . . (800) 784-2155

adveRtising analysis & tRaining LeaseHawk AZ*, CO* & UT* . . . . . . . . . . (800) 485-84304 Occupancy Solutions LLC Nationwide* . . . . . . . . . . . . . . . (800) 865-0948

adveRtising specialties & pRemiums 2incent Concept Promotions Nationwide* . . . . . . . . . . . . . . . (623) 249-7760 Brown and Bigelow - Snyder Promo Nationwide* . . . . . . . . . . . . . . . (602) 265-8818 Tortuga Promotions Nationwide* . . . . . . . . . . . . . . . (480) 966-9076

aiR conditioning/Heating systems, paRts & supplies RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

aiR conditioning/Heating-centRal seRvices R.T. Brown Mechanical Inc. Statewide* . . . . . . . . . . . . . . . . (480) 964-3807 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207

aiR conditioning/Heating-centRal system AirePros Air Conditioning & Heating Inc. Metro Phoenix*,Statewide* . . . (623) 547-5992 Badger Heating/Cooling Valleywide . . . . . . . . . . . . . . . . (480) 855-1671

aiR conditioning/Heating-geneRal seRvices Alliance Plumbing Service & Repair Phoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020 Archie’s HVAC & Electric Valleywide* . . . . . . . . . . . . . . . (480) 921-8350 Arizona Comfort Solutions/West Coast Plumbing & Air Metro Phoenix* . . . . . . . . . . . . (623) 780-4550 Dal Air Conditioning & Heating, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 969-0259 DP Air Corporation Metro Tucson* . . . . . . . . . . . . . (520) 622-3241 F and I Heating & Air Conditioning Metro Phoenix* . . . . . . . . . . . . (602) 218-8813 Intelligent Design Air Conditioning & Heating Metro Tucson* . . . . . . . . . . . . . (520) 333-2665 R.T. Brown Mechanical Inc. Statewide* . . . . . . . . . . . . . . . . (480) 964-3807 RainForest Plumbing & Air

Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . (480) 998-9620 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . (623) 935-0640

alaRm systems Lynx Alarm Metro Phoenix . . . . . . . . . . . . . (480) 840-6030 Safeguard Statewide* . . . . . . . . . . . . . . . . (480) 609-6200 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

answeRing seRvices CallMaX Nationwide* . . . . . . . . . . . . . . . (866) 301-6420 Indatus Nationwide. . . . . . . . . . . . . . . . (800) 727-4246

appliance paRts Allstate Appliance Metro Phoenix . . . . . . . . . . . . . (602) 252-6507

appliance sales Appliance Warehouse of America, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 722-4017 Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (602) 722-6959 Lowe’s Inc. Nationwide* . . . . . . . . . . . . . . . (623) 414-0920 Mac-Gray The Laundry Room Experts Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Mac-Gray The Laundry Room Experts (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729 The Home Depot Appliance Sales Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Appliance Sales Metro Tucson* . . . . . . . . . . . . . (520) 309-9756 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . (623) 935-0640 Westar Kitchen and Bath Statewide . . . . . . . . . . . . . . . . . (602) 271-0100

appliance sales, Rentals, seRvice & paRts Appliance Parts Company Statewide* . . . . . . . . . . . . . . . . (480) 755-0006 Appliance Warehouse of America, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 722-4017 Azuma Leasing Nationwide* . . . . . . . . . . . . . . . (800) 707-1188 Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (602) 722-6959 General Electric Company International* . . . . . . . . . . . . . . (480) 367-2900 Mac-Gray The Laundry Room Experts Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Mac-Gray The Laundry Room Experts (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729 R & B Wholesale Distributors Statewide* . . . . . . . . . . . . . . . . (602) 272-1200 The Home Depot Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 309-9756 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . (623) 935-0640

apt. & leasing oFFice Remodel & design Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 730-0594

apt. FiRe/wateR damage RestoRation & RepaiR Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . (623) 266-2761 ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

aRcHitectuRal & constRuction Adolfson & Peterson Construction Nationwide. . . . . . . . . . . . . . . . (480) 345-8700

aspHalt & paving, paRking lot & dRiveway svs/sweep Ace Asphalt of Arizona, Inc. (Phoenix) Southwest U.S.* . . . . . . . . . . . . (602) 243-4100 Ace Asphalt of Arizona, Inc. (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 747-7700 American Asphalt Paving and Sealcoating Statewide* . . . . . . . . . . . . . . . . (602) 256-7376 Arizona Pavement Management Metro Phoenix* . . . . . . . . . . . . (877) 384-2280 Asphalt Technologies / KFM Striping and Curb Company Valleywide* . . . . . . . . . . . . . . . (602) 462-9114 Bates Paving & Sealing, Inc. Statewide* . . . . . . . . . . . . . . . . (520) 741-2100 Cactus Asphalt Statewide* . . . . . . . . . . . . . . . . (602) 370-3363 Jeeper’s & Associates, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 996-1288 M.R. Tanner Paving and Maintenance Statewide . . . . . . . . . . . . . . . . . (480) 633-8500 Performance Paving & Sealing, LLC Metro Phoenix* . . . . . . . . . . . . (480) 816-5305 Regional Pavement Maintenance Tucson* & Surrounding Area* . (480) 963-3416 Statewide Asphalt LLC Statewide* . . . . . . . . . . . . . . . . (480) 659-1828 Sunland Asphalt - Phoenix Phoenix*. . . . . . . . . . . . . . . . . . (602) 288-5000

association Arizona Multihousing Association Statewide* . . . . . . . . . . . . . . . . (602) 296-6200

attoRneys Andrew Hull, Attorney Valleywide* . . . . . . . . . . . . . . . (602) 230-0088 Burton Lippman Law Group, P.C. Statewide* . . . . . . . . . . . . . . . . (520) 762-4036 Dwight W. Connely, Attorney at Law Tucson . . . . . . . . . . . . . . . . . . . (520) 325-5777 J. Mark Heldenbrand, P.C Valleywide* & Tucson* . . . . . . (602) 254-3400 King & Frisch, P.C. Tucson* & Surrounding Area* . (520) 790-4061 Koglmeier Law Group, PLC Statewide* . . . . . . . . . . . . . . . . (480) 962-5353 Law Offices of James H. Hays, PLC Metro Phoenix* . . . . . . . . . . . . (480) 655-1600 Law Offices of Scott M. Clark, P.C. Statewide . . . . . . . . . . . . . . . . . (602) 957-7877 Lotzar Law Firm, P.C. Nationwide. . . . . . . . . . . . . . . . (480) 905-0300 Williams, Zinman and Parham P.C. Maricopa County* . . . . . . . . . . (480) 994-4732

automatic gates & access contRol Automatic Gate Systems, Inc. Statewide . . . . . . . . . . . . . . . . . (602) 267-7778 Guardian Gate Services Statewide* . . . . . . . . . . . . . . . . (480) 629-4472

BackFlow pRevention-ceRtiFied testing Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . (480) 507-2850 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

Balcony & walking deck RepaiR & ResuRFacing Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 730-0594

Balcony & walkway deck wateRpRooFing & RestoRation Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Central Valley Specialties Statewide* . . . . . . . . . . . . . . . . (602) 437-2046

BatH tuBs Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739 Get a Grip (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 742-2228 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

BatHRoom Renovations & counteRtop RepaiR/ReFinisH Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739 Arizona Royal Granite & Remodeling, LLC Statewide . . . . . . . . . . . . . . . . . (602) 405-5558 Wilkinson Floor Covering, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

Bee contRol City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 944-0099 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 964-8900

Bicycle Racks Exterior Systems Statewide* . . . . . . . . . . . . . . . . (480) 990-3909

Bio HazaRd cleaning BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . (602) 765-6162 Disaster Restoration, LLC Metro Phoenix . . . . . . . . . . . . . (602) 251-2300 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Servpro of Gilbert and Chandler South Metro Phoenix* . . . . . . . . . . . . (480) 558-7620

Bio-HazaRdous waste decontamination ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091

Bldg. inteRioR & exteRioR Renovation & design Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 In Design Interiors Valleywide* . . . . . . . . . . . . . . . (602) 330-2150

BoileR & pump seRvices Armor Plumbing & Boiler Metro PHX* & Metro Tucson* . (480) 782-9324 Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . (480) 998-9620

Building mateRials Dogwood Building Supply Nationwide. . . . . . . . . . . . . . . . (336) 650-9724

caBinet RepaiRs, dooRs & dRaweRs Cutting Edge Foil Finishes Metro Phoenix* . . . . . . . . . . . . (602) 442-4400

Shepherd & Sons Cabinets Statewide . . . . . . . . . . . . . . . . . (602) 750-4499 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

caBinet sales & installation American Renolit, Corp Nationwide. . . . . . . . . . . . . . . . (856) 467-3800 Copperstate Cabinets LLC Metro Tucson . . . . . . . . . . . . . . (520) 777-3331 The Home Depot Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 309-9756

caBle tv Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . (520) 629-8414

caRpet cleaning/RestoRation Americare Carpet Upholstery & Tile Cleaning Metro Tucson* . . . . . . . . . . . . . (520) 579-9072 Arizona Carpet Care Valleywide* . . . . . . . . . . . . . . . (602) 604-8331 Extreme Carpet Care LLC Metro Phoenix . . . . . . . . . . . . . (480) 633-7176 Fosters Carpet Care and Repair Metro PHX & Metro Tucson. . . (480) 497-8617 Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . (480) 539-2696 Palm Valley Carpet Cleaning, LLC Metro Phoenix* . . . . . . . . . . . . (323) 627-2582 Pride Carpet and Upholstery Cleaning Valleywide* . . . . . . . . . . . . . . . (602) 843-3200 Rite-Way Carpet Valleywide* . . . . . . . . . . . . . . . (602) 685-0112 Signature West Carpet Cleaning Metro Phoenix . . . . . . . . . . . . . (480) 830-9617 Southern Shine Carpet Cleaning Metro Phoenix* . . . . . . . . . . . . (623) 696-7299 Venturi Restoration & Clean Valleywide* . . . . . . . . . . . . . . . (480) 820-5555

caRpet, FlooR coveRing & patio gRass Brown Sales Statewide . . . . . . . . . . . . . . . . . (602) 914-4579 Carpeturn.com Metro PHX* & Metro Tucson* . (855) 889-6200 Criterion Brock Valleywide* . . . . . . . . . . . . . . . (602) 469-9395 Criterion Brock (Tucson) Tucson* & Surrounding Area* . (520) 790-0740 Desert Floors, Inc. Tucson . . . . . . . . . . . . . . . . . . . (520) 918-1022 Distinctive Carpets, Inc. Statewide* . . . . . . . . . . . . . . . . (520) 745-2600 J.R McDade Flooring (Phoenix) Valleywide* . . . . . . . . . . . . . . . (602) 258-7219 J.R McDade Flooring (Tucson) Metro PHX & Metro Tucson. . . (520) 294-9911 One Source Interiors Valleywide* . . . . . . . . . . . . . . . (602) 903-2545 Puckett’s Flooring Statewide* . . . . . . . . . . . . . . . . (480) 990-8191 Redi Carpet - Arizona Metro PHX & Flagstaff* . . . . . . (480) 350-9615 Redi Carpet -Tucson Tucson* & Surrounding Area* . (520) 884-5556 Wilkinson Floor Covering, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

caRpoRt RepaiR seRvices Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . (602) 494-1556 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

cctv Integrated Protective Systems, Inc Metro Phoenix* . . . . . . . . . . . . (623) 587-1244 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

ceRamic tile & BatH Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

cHat seRvices Contact at Once! Statewide . . . . . . . . . . . . . . . . . (678) 909-0135

cHilleR seRvices DP Air Corporation Metro Tucson* . . . . . . . . . . . . . (520) 622-3241 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . (480) 998-9620

cleaning seRvices - BioHazaRd BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

cleaning, JanitoRial & maintenance seRvices Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . (480) 539-2696 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . (480) 659-9141

coin opeRated laundRy Excalibur Laundries, Inc Statewide* . . . . . . . . . . . . . . . . (714) 437-9000 WASH Multifamily Laundry Systems Metro PHX* & Metro Tucson* . (800) 421-6897

collection agencies Better NOI Nationwide. . . . . . . . . . . . . . . . (888) 219-9105 NCC Business Services Nationwide. . . . . . . . . . . . . . . . (888) 880-6020 National Credit Systems, Inc. Nationwide* . . . . . . . . . . . . . . . (800) 515-4375 Rent Recovery Solutions Metro PHX & Metro Tucson. . . (800) 335-0119 Residentcheck Nationwide. . . . . . . . . . . . . . . . (972) 404-0808 U.S. Collections West, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 995-3494

Wakefield and Associates, Inc. Nationwide* . . . . . . . . . . . . . . . (303) 537-2900

collections J. Mark Heldenbrand, P.C. Valleywide* & Tucson* . . . . . . (602) 254-3400

commeRcial & Home Building RestoRation BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Cheuvront Construction Valleywide* . . . . . . . . . . . . . . . (602) 770-7733

commeRcial moRtgage BankeR Centennial Mortgage, Inc. Nationwide* . . . . . . . . . . . . . . . (480) 621-8132 Legacy Capital Advisors, LLC. Nationwide* . . . . . . . . . . . . . . . (602) 926-7426 Washington Federal Metro Phoenix* . . . . . . . . . . . . (602) 553-7434

commeRcial moRtgage lendeR Love Funding Nationwide. . . . . . . . . . . . . . . . (202) 887-0435

concRete & masonRy RepaiR RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

concRete coatings Central Valley Specialties Statewide* . . . . . . . . . . . . . . . . (602) 437-2046 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427 Westcoat Statewide . . . . . . . . . . . . . . . . . (800) 250-4519

concRete sidewalk gRinding Precision Concrete Cutting Nationwide. . . . . . . . . . . . . . . . (801) 224-0025 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

const. Remodeling & RepaiRRestoRation & tuRnkey Berlin Precision Construction Inc. Metro Phoenix . . . . . . . . . . . . . (480) 252-4017 Faith Restoration Metro Phoenix* . . . . . . . . . . . . (480) 813-5619 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . (602) 944-2645 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Praxis Construction Group Statewide* . . . . . . . . . . . . . . . . (800) 709-3347 S.M.D. Remodeling, LLC Metro Phoenix* . . . . . . . . . . . . (602) 348-7989 SOS Builders, LLC Statewide* . . . . . . . . . . . . . . . . (602) 266-5855 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . (520) 888-4826 United Renovations Metro Phoenix . . . . . . . . . . . . . (480) 265-8835

coRpoRate Housing Oakwood Corporate Housing (Tempe) Worldwide* . . . . . . . . . . . . . . . (480) 894-9575

counteRtop & caBinets-new Arizona Royal Granite & Remodeling, LLC Statewide . . . . . . . . . . . . . . . . . (602) 405-5558

counteRtop RepaiR and ReFinisHing Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739 Get A Grip Resurfacing of Arizona Valleywide* . . . . . . . . . . . . . . . (480) 784-4747 Wilkinson Floor Covering, Inc Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

cRedit-Rental HistoRy data Experian Rent Bureau Nationwide* . . . . . . . . . . . . . . . (310) 347-8126

cRime scene cleaning Bio-One Statewide* . . . . . . . . . . . . . . . . (602) 770-4972 BioPro, LLC Statewide* . . . . . . . . . . . . . . . . (602) 234-6856 Capstone Group LLC Metro Phoenix . . . . . . . . . . . . . (480) 970-5424 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . (602) 765-6162 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

deck ResuRFacing Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

deck ResuRFacing, Replacement & RepaiR BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Hill Brothers Chemical Co. Statewide . . . . . . . . . . . . . . . . . (623) 879-9210

developeR Kitchell Development Company Phoenix. . . . . . . . . . . . . . . . . . . (602) 631-6177

doggie waste Bags Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . (602) 633-4994

dooRs Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units). 22

Apartment News • April 2013

dooRstep tRasH pick up National Trash Valet Metro PHX* & Metro Tucson*,Nationwide*,Statewide*(480) 237-9776

dRug laB Remediation & clean up Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

dRywall seRvices AW Drywall Services LLC Valleywide* . . . . . . . . . . . . . . . (602) 376-4456 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

dRywell dRainage systems RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Storm Water Pros, LLC Statewide* . . . . . . . . . . . . . . . . (480) 620-2517 Torrent Resources Statewide* . . . . . . . . . . . . . . . . (602) 268-0785

electRical & ligHting contRactoRs & seRvices Archie’s HVAC & Electric Valleywide* . . . . . . . . . . . . . . . (480) 921-8350 Bert’s Electric & Plumbing Tucson* & Surrounding Area* . (520) 791-7800 Digital Logic Statewide* . . . . . . . . . . . . . . . . (602) 694-0500 Harmon Electric, Inc. Statewide* . . . . . . . . . . . . . . . . (623) 879-0010 Haskins Electric LLC Metro Phoenix . . . . . . . . . . . . . (623) 937-3999 Kowalski Electrical Statewide* . . . . . . . . . . . . . . . . (602) 944-2645 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427 TAP and Sons Electric, Inc. Metro Phoenix . . . . . . . . . . . . . (480) 507-2900 Valley Wide Electric Valleywide* . . . . . . . . . . . . . . . (623) 587-0802

electRical, plumBing, ac contRactoRs Express Statewide* . . . . . . . . . . . . . . . . (480) 834-0822 Harmon Electric, Inc. Statewide* . . . . . . . . . . . . . . . . (623) 879-0010 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 TAP and Sons Electric, Inc. Metro Phoenix . . . . . . . . . . . . . (480) 507-2900

electRic veHicle cHaRging stations VERDEK Nationwide. . . . . . . . . . . . . . . . (770) 401-2120

electRonic payment pRocessing RentPayment Nationwide. . . . . . . . . . . . . . . . (866) 289-5977

emBRoideRy & silkscReen International Corporate Apparel Nationwide* . . . . . . . . . . . . . . . (520) 293-6790 Koalaty Embroidery Inc. Nationwide* . . . . . . . . . . . . . . . (602) 926-1600 Tortuga Promotions Nationwide* . . . . . . . . . . . . . . . (480) 966-9076

emeRgency seRvices ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . (602) 765-6162 Rapid Response Services LLC Metro Phoenix . . . . . . . . . . . . . (480) 833-0224 Valley Protective Services, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 777-0003

employment & BackgRound scReening Crimshield, Inc Nationwide. . . . . . . . . . . . . . . . (888) 422-2547

employment seRvices AAA Apartment Staffing Valleywide* . . . . . . . . . . . . . . . (602) 840-0258 ALLSTAFF Services, Inc.™ (HQ) Statewide . . . . . . . . . . . . . . . . . (602) 277-3381 ALLSTAFF Services, Inc.™ (Tucson) Statewide . . . . . . . . . . . . . . . . . (520) 296-1666 ApartmentJobs.com Nationwide* . . . . . . . . . . . . . . . (877) 682-6200 BG Staffing Metro Phoenix . . . . . . . . . . . . . (602) 385-1092 Career Strategies, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 955-5811 DORADO Personnel Tucson* & Surrounding Area* . (520) 323-3350

eneRgy seRvices Bottom Line Utility Solutions, Inc. Nationwide. . . . . . . . . . . . . . . . (949) 707-1311 Promise Energy Nationwide. . . . . . . . . . . . . . . . (800) 282-2000

exeRcise equipment Above & Beyond Fitness Repair, LLC Valleywide* . . . . . . . . . . . . . . . (480) 272-9361 Advanced Exercise Equipment Nationwide* . . . . . . . . . . . . . . . (602) 708-3764 American Fitness Services Metro Phoenix* . . . . . . . . . . . . (480) 664-7115 Commercial Fitness Superstore Statewide* . . . . . . . . . . . . . . . . (480) 838-0555 Comm-Fit Arizona Metro Phoenix* . . . . . . . . . . . . (480) 580-0252 FitLogistix Nationwide. . . . . . . . . . . . . . . . (480) 273-4353 Gym Source Statewide . . . . . . . . . . . . . . . . . (480) 775-1496 Marathon Fitness Inc. Nationwide* . . . . . . . . . . . . . . . (800) 391-9496 Promaxima Fitness Nationwide* . . . . . . . . . . . . . . . (713) 667-9606

Fence RepaiR & installation Automatic Gate Systems, Inc. Statewide . . . . . . . . . . . . . . . . . (602) 267-7778 Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . (602) 494-1556 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

Apartment News • April 2013

FiBeRglass RepaiR & tuBs Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739

Financial seRvices Adolfson & Peterson Construction Nationwide. . . . . . . . . . . . . . . . (480) 345-8700 Edward Jones Nationwide. . . . . . . . . . . . . . . . (480) 895-3254

FiRe & Flood RestoRation Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . (623) 266-2761 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . (602) 765-6162 Faith Restoration Metro Phoenix* . . . . . . . . . . . . (480) 813-5619 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 GXS Construction Valleywide* . . . . . . . . . . . . . . . (602) 224-1120 Har-Bro West, Inc. Metro PHX* & Metro Tucson* . (480) 449-3900 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Praxis Construction Group Statewide* . . . . . . . . . . . . . . . . (800) 709-3347 Servpro of Central Glendale/West Phoenix Metro Phoenix* . . . . . . . . . . . . (602) 252-0569 Servpro of Gilbert and Chandler South Metro Phoenix* . . . . . . . . . . . . (480) 558-7620 Specialty Water Damage Restoration LLC Metro Phoenix* . . . . . . . . . . . . (602) 291-9030 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . (520) 888-4826

FiRe alaRms Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . (480) 507-2850 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 Safeguard Statewide* . . . . . . . . . . . . . . . . (480) 609-6200 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

FiRe extinguisHeRs Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . (480) 507-2850 Desert State Fire Statewide* . . . . . . . . . . . . . . . . (480) 264-3763 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

FiRe HydRants Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

FiRe spRinkleRs Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . (480) 507-2850 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

FlooR coveRings Arizona Flooring and Interiors Statewide* . . . . . . . . . . . . . . . . (602) 327-0284 Armstrong World Industries, Inc. Statewide . . . . . . . . . . . . . . . . . (800) 356-9321 Lowe’s Inc. Nationwide* . . . . . . . . . . . . . . . (623) 414-0920 Marathon Fitness Inc. Nationwide* . . . . . . . . . . . . . . . (800) 391-9496 Mohawk Industries Statewide* . . . . . . . . . . . . . . . . (330) 620-6151 Shaw Industries Nationwide* . . . . . . . . . . . . . . . (714) 317-9999 Wilkinson Floor Covering, Inc Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

FuRnituRe & upHolsteRy seRvices Cort Furniture Rentals (Tucson) Statewide* . . . . . . . . . . . . . . . . (520) 881-0070 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207

FuRnituRe Rentals AZ Furniture and Mattress Liquidators Metro Phoenix . . . . . . . . . . . . . (623) 582-1550 Cort. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Valleywide* & Some Tucson* . (480) 831-8851

geneRal contRactoR/constRuction management Adolfson & Peterson Construction Nationwide. . . . . . . . . . . . . . . . (480) 345-8700 R & E Contracting, LLC Metro Phoenix* . . . . . . . . . . . . (623) 570-1605 Tofel Construction (Tucson) Statewide* . . . . . . . . . . . . . . . . (520) 571-0101

geneRal contRactoR-licensed BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Davis Companies Valleywide . . . . . . . . . . . . . . . . (909) 795-0077

geneRal contRactoR-licensed/Bonded FoR comm/Res. All Struct LLC Metro Tucson* . . . . . . . . . . . . . (520) 247-3793 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 730-0594 Element General Contractor of Arizona Metro Phoenix . . . . . . . . . . . . . (817) 375-8453 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Fortress General Contracting, Inc. Maricopa County* . . . . . . . . . . (480) 736-3951 GM Home Improvements Inc. Metro Phoenix* . . . . . . . . . . . . (623) 977-1748 Gorman Roofing Services, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 262-2423 Marbecc Custom Designs Statewide* . . . . . . . . . . . . . . . . (480) 836-8261 MT Builders Statewide . . . . . . . . . . . . . . . . . (480) 443-3376

Property Rock Resources Valleywide . . . . . . . . . . . . . . . . (602) 466-0093 Seamless Services, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 964-1052 Summit Builders Construction Company Statewide . . . . . . . . . . . . . . . . . (602) 840-7700 Watermark Contracting, Inc. Statewide* & CA* . . . . . . . . . . . (480) 441-1206 ZZone Construction, LLC Metro Phoenix . . . . . . . . . . . . . (623) 594-7663

glass & scReen Cheaper Window Glass Valleywide* . . . . . . . . . . . . . . . (602) 995-2102 Glassbusters, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 964-4664 Open Enclose LLC Metro Tucson* . . . . . . . . . . . . . (520) 358-4553

golF caRts/utility veHicles A-1 Golf Cart Leasing West of the Mississippi* . . . . . . (480) 855-7800 Golf Cars of Arizona Statewide* . . . . . . . . . . . . . . . . (520) 790-2400

gRoup puRcHasing Professional Apartment Services Nationwide* . . . . . . . . . . . . . . . (800) 875-0250

Hvac Brewer Commercial Services Valleywide* . . . . . . . . . . . . . . . (602) 789-8858 Jasper Air Metro Phoenix* . . . . . . . . . . . . (602) 814-0504

Helium & Balloons Arizona Air Boutique, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 867-4606 Unique Aire Helium & Balloons Statewide* . . . . . . . . . . . . . . . . (480) 830-0770

insuRance Adams Business Dimensions, Inc. Southwest U.S.* . . . . . . . . . . . . (602) 885-9500 Beecher Carlson Insurance Agency, LLC Statewide* . . . . . . . . . . . . . . . . (602) 996-7600 Bowman & Associates Insurance Agency Phoenix*. . . . . . . . . . . . . . . . . . (800) 456-0241 CBIZ Insurance Services, Inc. Statewide . . . . . . . . . . . . . . . . . (602) 643-0102 Crest Insurance Group Nationwide* . . . . . . . . . . . . . . . (480) 839-2252 LeaseTerm Solutions Western U.S . . . . . . . . . . . . . . . (678) 206-2910 Nationwide Insurance Metro Phoenix,Nationwide . . . (602) 718-1220 Networked Insurance Agents Nationwide. . . . . . . . . . . . . . . . (480) 292-9642 Nexus Partners Insurance Solutions Metro Phoenix* . . . . . . . . . . . . (480) 422-1536 San Tan Insurance Services, LLC Statewide* . . . . . . . . . . . . . . . . (480) 391-3883 SCF Arizona Phoenix. . . . . . . . . . . . . . . . . . . (602) 631-2000 The Mahoney Group (Phoenix) Mesa. . . . . . . . . . . . . . . . . . . . . (480) 214-2712 The Mahoney Group (Tucson) Tucson* & Surrounding Area* . (520) 784-6673

insuRance-claims assistance On-Site Contents Cleaning & Restoration, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 723-2534 Bennett and Porter Insurance Services Metro Phoenix . . . . . . . . . . . . . (480) 212-1150 CIBA Insurance Services Nationwide. . . . . . . . . . . . . . . . (818) 638-8525 Cox Insurance Services Statewide* . . . . . . . . . . . . . . . . (480) 907-6000 CSE Insurance Group AZ*, CA* & TX*, Nationwide* . (800) 282-6848 Pfister Insurance Agency-Farmers Insurance Statewide* . . . . . . . . . . . . . . . . (623) 581-0700 Sterling Grant & Associates, LLC Statewide* . . . . . . . . . . . . . . . . (602) 954-7200

insuRance–commeRcial Farmers Insurance - Schaffroth Agency Statewide* . . . . . . . . . . . . . . . . (480) 688-2908

insuRance-puBlic adJusteR The Greenspan Company/Adjusters International Nationwide* . . . . . . . . . . . . . . . (480) 970-7869 Shull & Associates Statewide* . . . . . . . . . . . . . . . . (623) 687-8801 Skipton & Associates, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 992-7577

inteRioR design Designs For You Nationwide* . . . . . . . . . . . . . . . (480) 517-0080 Gia Venturi Interiors Metro Phoenix* . . . . . . . . . . . . (602) 914-9223 J Bella Interiors Nationwide. . . . . . . . . . . . . . . . (480) 967-2121

inteRnet seRvices & access pRovideR Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . (520) 629-8414

key contRol & asset management HandyTrac Systems Key Control Systems. . . . . . Nationwide* . . . . . . . . . . . . . . . (800) 665-9994 KeyTrak, Inc. Nationwide* . . . . . . . . . . . . . . . (888) 539-8725

kitcHen & BatH ReFinisHing Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739

landscape and tRee seRvice Desert Appeal Landscape LLC Metro Phoenix* . . . . . . . . . . . . (480) 570-5754 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . (702) 459-3192

landscape maintenance Acacia Landscape Services, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 253-7354 The Commercial Ranger Metro Phoenix . . . . . . . . . . . . . (602) 910-4745 Empire Landscape & Maintenance, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 550-4154 Epic Landscape Construction, Inc. Metro Phoenix* . . . . . . . . . . . . (623) 516-9014 GPM Landscape Metro Phoenix . . . . . . . . . . . . . (602) 469-0652 The Groundskeeper (Gilbert) Metro Phoenix* . . . . . . . . . . . . (480) 545-0456 Landmark Land Management LLC Metro Phoenix* . . . . . . . . . . . . (602) 323-9696

ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . (480) 456-0608 Quality Building Maintenance LLC Valleywide* . . . . . . . . . . . . . . . (602) 568-5944 Shamrock Landscaping, Inc. Valleywide . . . . . . . . . . . . . . . . (602) 606-7603

landscape maintenance & seRvices AME Southwest Landscape and Irrigation Metro PHX & Metro Tucson. . . (480) 558-3160 Gothic Grounds Management, Inc. (Phx) Metro Phoenix . . . . . . . . . . . . . (602) 540-6917 Greenway Landscape, Inc. Metro Tucson* . . . . . . . . . . . . . (520) 441-1297 Landscape Pros & Design LLC Metro Phoenix* . . . . . . . . . . . . (480) 228-9630 Rain Key LLC Metro Phoenix* . . . . . . . . . . . . (480) 239-4223 Safari Pools & Landscape Valleywide* . . . . . . . . . . . . . . . (480) 633-6494 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . (702) 459-3192 SiteWorks Metro Phoenix* . . . . . . . . . . . . (480) 820-1600 Tree Pros, LLC Valleywide* . . . . . . . . . . . . . . . (602) 216-0400 Waddell Landscape Metro Phoenix* . . . . . . . . . . . . (623) 536-2200

landscape mateRial All Rock Supply Metro Phoenix . . . . . . . . . . . . . (480) 760-5951

landscape spRinkleR seRvices Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . (602) 942-3653

landscaping seRvices Carescape Valleywide . . . . . . . . . . . . . . . . (623) 583-8700 Catalina Landscape Maintenance Tucson . . . . . . . . . . . . . . . . . . . (520) 887-1204 Details Landscaping Valleywide . . . . . . . . . . . . . . . . (623) 435-7207 Fortis Landcare Metro Phoenix* . . . . . . . . . . . . (602) 254-4447 Horticulture Unlimited, Inc. Metro Tucson . . . . . . . . . . . . . . (520) 321-4678 IDT Landscaping LLC Valleywide* . . . . . . . . . . . . . . . (480) 829-8530 Integrated Landscape Management, LLC Metro Phoenix . . . . . . . . . . . . . (480) 675-7709 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . (480) 456-0608 Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . (602) 942-3653 The Groundskeeper (Tucson) Statewide* . . . . . . . . . . . . . . . . (520) 571-1575 Wild Briar Landscape Valleywide . . . . . . . . . . . . . . . . (480) 899-5192 Xeriscapes Unlimited, Inc. Phoenix*. . . . . . . . . . . . . . . . . . (602) 252-6434

leak locating RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

leasing incentives AIM Cruise Incentives Nationwide* . . . . . . . . . . . . . . . (818) 706-9822

legal seRvices Dodge & Vega PLC Statewide* . . . . . . . . . . . . . . . . (480) 656-8333 Fennemore Craig Metro Phoenix . . . . . . . . . . . . . (602) 916-5000 Gallagher & Kennedy Phoenix. . . . . . . . . . . . . . . . . . . (602) 530-8540 Snell & Wilmer L.L.P. Metro Phoenix* . . . . . . . . . . . . (602) 382-6000

low income Housing pRogRam administRation HOM, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 265-4640

mail Boxes Exterior Systems Statewide* . . . . . . . . . . . . . . . . (480) 990-3909

maintenance supplies AZ PARTSMASTER (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 233-3580 AZ PARTSMASTER (Tucson) Tucson* & Surrounding Area* . (520) 573-5828 HD Supply Facilities Maintenance Valleywide* . . . . . . . . . . . . . . . (800) 431-3000 Maintenance Supply Headquarters Phoenix. . . . . . . . . . . . . . . . . . . (480) 760-4100 The Home Depot Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 309-9756

management consulting & tRaining Occupancy Solutions LLC Nationwide* . . . . . . . . . . . . . . . (800) 865-0948

maRketing, ReseaRcH & statistics ALN Apartment Data, Inc. Nationwide. . . . . . . . . . . . . . . . (800) 643-6416 Pierce-Eislen AZ, CO & Southern CA . . . . . . (480) 663-1149 RealData, Inc. Southwest U.S. . . . . . . . . . . . . . (602) 789-1223

maRketing/lead geneRation Rentlogic Metro Phoenix* . . . . . . . . . . . . (602) 441-5294

masonRy Fence & wall RepaiR Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

mattResses AZ Furniture and Mattress Liquidators Metro Phoenix . . . . . . . . . . . . . (623) 582-1550

mold & asBestos Remediation ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . (602) 765-6162 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

mold Removal & clean up BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . (602) 944-2645

moRtgage lendeR Johnson Capital Nationwide. . . . . . . . . . . . . . . . (602) 957-1112 Washington Federal (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 219-2957

moRtgage, Real estate & insuRance seRvices Amerifirst Financial, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 743-4509 Keystone Commercial Capital Nationwide* . . . . . . . . . . . . . . . (602) 997-3810

moving & stoRage On The Move, Inc. Nationwide* . . . . . . . . . . . . . . . (800) 645-9949

neigHBoRHood Revitalization Phoenix Revitalization Corporation (non-profit) Phoenix*. . . . . . . . . . . . . . . . . . (602) 259-6895

odoR elimination Biosweep of Phoenix Statewide* . . . . . . . . . . . . . . . . (602) 639-1902 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091

online leasing VaultWare Nationwide* . . . . . . . . . . . . . . . (480) 905-3668

online Rent payments Property Solutions Nationwide* . . . . . . . . . . . . . . . (602) 324-9223 RentPayment Nationwide. . . . . . . . . . . . . . . . (866) 289-5977

paging systems Corporate Answer/Arizona Action Paging Nationwide* . . . . . . . . . . . . . . . (602) 244-1833

painting seRvices A&H Painting, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 439-1484 A Real Deal Painting Statewide* . . . . . . . . . . . . . . . . (623) 362-9561 Accent Painting & Construction Inc. Statewide . . . . . . . . . . . . . . . . . (480) 614-5839 C & M Homes & Commercial Services Metro Phoenix* . . . . . . . . . . . . (480) 836-7222 CertaPro Painters Statewide* . . . . . . . . . . . . . . . . (480) 962-8180 Empire Community Painting Statewide* . . . . . . . . . . . . . . . . (480) 560-8525 Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . (480) 539-2696 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Giant Painting and Construction, Inc. Metro Phoenix . . . . . . . . . . . . . (602) 993-4681 Imperial Contracting Valleywide* . . . . . . . . . . . . . . . (480) 892-9157 Indigo Painting Valleywide* . . . . . . . . . . . . . . . (602) 304-0800 Investment Painting Services, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 242-5737 JLS Companies Metro Phoenix* . . . . . . . . . . . . (480) 703-1967 LeBreck Painting, Inc. Metro Tucson* . . . . . . . . . . . . . (520) 628-3582 Metzger’s Painting Professionals, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 672-5069 One 80 Painting Metro Phoenix* . . . . . . . . . . . . (602) 997-1434 Papago Painting, Ent. Statewide* . . . . . . . . . . . . . . . . (602) 340-0886 Paramount Painting, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 369-5717 Synergy Painting, Inc. AZ*, CO* & UT* . . . . . . . . . . . (602) 469-8449 Watermark Contracting, Inc. Statewide* & CA* . . . . . . . . . . . (480) 441-1206

painting supplies Dunn-Edwards Paint Corporation (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 689-5136 Glidden Professional Metro Phoenix* . . . . . . . . . . . . (480) 948-0757 Frazee Paint Industries Phoenix*. . . . . . . . . . . . . . . . . . (303) 371-5600 Sherwin-Williams Statewide* . . . . . . . . . . . . . . . . (602) 861-3171

paRking lot & dRiveway seRvices Performance Paving & Sealing, LLC Metro Phoenix* . . . . . . . . . . . . (480) 816-5305

pavement maintenance Asphalt Technologies / KFM Striping and Curb Company Valleywide* . . . . . . . . . . . . . . . (602) 462-9114 Bates Paving & Sealing, Inc. Statewide* . . . . . . . . . . . . . . . . (520) 741-2100 Cactus Asphalt Statewide* . . . . . . . . . . . . . . . . (602) 370-3363 Dunn-Edwards Paint Corporation (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 444-7240 Dynamite Paving and Sealcoat, Inc. Phoenix. . . . . . . . . . . . . . . . . . . (602) 258-9588 M.R. Tanner Paving and Maintenance Statewide . . . . . . . . . . . . . . . . . (480) 633-8500 Morgan Pavement AZ*, NM* & NV* . . . . . . . . . . . (480) 646-4781 Performance Paving & Sealing, LLC Metro Phoenix* . . . . . . . . . . . . (480) 816-5305 Quality Emulsions, LLC Statewide . . . . . . . . . . . . . . . . . (480) 619-4100 SealMaster AZ Statewide* . . . . . . . . . . . . . . . . (602) 253-4660

payRoll, aso,peo Oasis Outsourcing Statewide* . . . . . . . . . . . . . . . . (602) 405-7033

pest contRol seRvices All Bed Bugs Begone, LLC Statewide* . . . . . . . . . . . . . . . . (480) 659-9011 Alpha Pest Control Metro PHX* & Metro Tucson* . (800) 256-8612 Amera Sun City Pest Control Metro Phoenix* . . . . . . . . . . . . (623) 979-6467 Arizona Pest Squad, LLC Metro Phoenix . . . . . . . . . . . . . (480) 544-1115 Atomic Pest Control Statewide* . . . . . . . . . . . . . . . . (480) 495-2337

Burns Pest Elimination (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 971-4782 Burns Pest Elimination (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 882-4776 City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 944-0099 Eliminex Termite & Pest Control Metro Phoenix* . . . . . . . . . . . . (602) 942-2847 HomeTeam Pest Defense Metro Phoenix . . . . . . . . . . . . . (480) 929-7620 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 964-8900 Mike’s Swat Team Pest and Termite Control Valleywide* . . . . . . . . . . . . . . . (602) 944-7700 Northwest Exterminating-Tucson Tucson . . . . . . . . . . . . . . . . . . . (520) 888-5779 Nose Knows LLC Metro Phoenix* . . . . . . . . . . . . (480) 370-4767 Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . (602) 942-3653 Smart Pest Solutions Valleywide* . . . . . . . . . . . . . . . (480) 621-8438 Terminix Metro Phoenix . . . . . . . . . . . . . (602) 431-4980 Terminix Int. (Tucson) Metro Tucson . . . . . . . . . . . . . . (520) 838-2634 Western Exterminator Company Metro PHX* & Metro Tucson* . (602) 273-1681

pet waste clean up & Removal Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . (602) 633-4994

pigeon contRol KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 964-8900 Terminix Metro Phoenix . . . . . . . . . . . . . (602) 431-4980

pipe Renewal & RestoRation RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

playgRound maintenance & contRactoR Safe and Sound Playgrounds Statewide* . . . . . . . . . . . . . . . . (480) 888-8784

plumBeRs Alliance Plumbing Service & Repair Phoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020 Marlin Services Maricopa County* . . . . . . . . . . (602) 470-1040

plumBing contRactoRs & seRvices Alliance Plumbing Service & Repair Phoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020 Arizona Plumbing Services, Inc. Maricopa County* . . . . . . . . . . (602) 442-8757 Armor Plumbing & Boiler MetroPHX* & Metro Tucson*. . (480) 782-9324 Belsito Plumbing LLC Statewide* . . . . . . . . . . . . . . . . (480) 425-9900 Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . (480) 835-8220 Brewer Commercial Services Valleywide* . . . . . . . . . . . . . . . (602) 789-8858 D.W. Plumbing and Maintenance Inc. Metro Phoenix* . . . . . . . . . . . . (602) 789-1920 Delta Mechanical, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 898-0007 Grace Plumbing Services, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 704-3785 Plumb Plumbing LLC Pima County* . . . . . . . . . . . . . . (520) 629-0504 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Rooter 2000 Plumbing and Drain Valleywide . . . . . . . . . . . . . . . . (480) 967-5943 Roto-Rooter Service & Plumbing Co. Maricopa County* . . . . . . . . . . (800) 381-4161 West Coast Plumbing & Air Metro Phoenix* . . . . . . . . . . . . (623) 582-1117

plumBing FixtuRes & supplies Ferguson Enterprises, Inc. Tucson* & Surrounding Area* . (520) 792-1700 Plumbing Suppliers Inc. Metro Tucson* . . . . . . . . . . . . . (520) 326-6433

plumBing pRoducts manuFactuReR Moen Incorporated Nationwide* . . . . . . . . . . . . . . . (440) 962-2000

political consulting Capitol Consulting, LLC Phoenix. . . . . . . . . . . . . . . . . . . (602) 712-1121

pool FuRnituRe manuFactuReR Leisure Creations Nationwide. . . . . . . . . . . . . . . . (866) 765-6726 Texacraft Tropic Craft Nationwide. . . . . . . . . . . . . . . . (800) 327-1541

pool seRvice & RepaiR Silver Lining Pool Service, LLC Metro Phoenix* . . . . . . . . . . . . (480) 359-6380

pool/patio FuRnituRe-ReFuRBisHing Sun Patio Furniture Nationwide* . . . . . . . . . . . . . . . (480) 227-2776 Two Kings Hospitality Metro Phoenix* . . . . . . . . . . . . (602) 843-2121

pRinting & maRketing Allegra-Integrated Marketing & Print Solutions Metro Phoenix*,Nationwide*. . (480) 941-4842 DP Solutions, Inc. Metro Tucson . . . . . . . . . . . . . . (520) 393-3551 SIGNWORX Nationwide* . . . . . . . . . . . . . . . (602) 268-1875

pRocess seRvice & evictions AAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953 Acquisition Process Serving Statewide* . . . . . . . . . . . . . . . . (602) 486-5894

pRoFessional poopeR scoopeR & poRteR seRvice Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . (602) 633-4994

pRopeRty management soFtwaRe AppFolio, Inc. Nationwide* . . . . . . . . . . . . . . . (805) 617-2163 NQUEUE BillBack, LLC Nationwide* . . . . . . . . . . . . . . . (602) 426-1550 Yardi Systems, Inc. Nationwide* . . . . . . . . . . . . . . . (805) 699-2040

pRopeRty tax consulting R.L. Cohen & Associates, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 640-9777

Thomson Reuters Nationwide. . . . . . . . . . . . . . . . (480) 270-6011

puBlic HealtH Public Health . . .American Lung Association in Arizona Metro Phoenix* . . . . . . . . . . . . (602) 258-7505 Maricopa County Tobacco Use Prevention Program Maricopa County . . . . . . . . . . . (602) 372-7272

puRcHasing Buyers Access Statewide* . . . . . . . . . . . . . . . . (303) 991-5559

Real estate BRokeRs/commeRcial CB Richard Ellis Worldwide . . . . . . . . . . . . . . . . (602) 735-5555 Marcus & Millichap (Cliff David) Valleywide* . . . . . . . . . . . . . . . (602) 952-9669 Marcus & Millichap (Pete TeKampe) Metro Phoenix* . . . . . . . . . . . . (602) 952-9669 Marcus & Millichap (Richard Butler) Metro PHX & Metro Tucson. . . (602) 952-9669 Transwestern Commercial Services Valleywide* . . . . . . . . . . . . . . . (602) 956-5000

Real estate BRokeRs/multi-Family Apartment Realty Advisors Statewide* . . . . . . . . . . . . . . . . (602) 252-4232 Elan Residential Metro Phoenix* . . . . . . . . . . . . (480) 656-2565 PTE Real Estate Group Metro Phoenix* . . . . . . . . . . . . (480) 344-1732

Real estate seRvices/consulting Adolfson & Peterson Construction Nationwide. . . . . . . . . . . . . . . . (480) 345-8700 Michael A. Lieb, Ltd. Metro Phoenix . . . . . . . . . . . . . (602) 870-9741

ReFinisHing/ResuRFacing Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739 NuSurface Phoenix Metro, LP Statewide* . . . . . . . . . . . . . . . . (602) 395-2007

ReFuse Removal & Recycling seRvices Republic Services Valleywide* . . . . . . . . . . . . . . . (602) 442-5997 Saguaro Environmental Services Pima County* . . . . . . . . . . . . . . (520) 745-8820

Renovation supplies Renovations Plus Nationwide. . . . . . . . . . . . . . . . (303) 465-9009

RenteRs insuRance Assurant Specialty Property Nationwide. . . . . . . . . . . . . . . . (702) 824-1384 Bader Company Nationwide. . . . . . . . . . . . . . . . (888) 223-3726 Better NOI Nationwide. . . . . . . . . . . . . . . . (888) 219-9105 Renters Legal Liability, LLC Nationwide* . . . . . . . . . . . . . . . (801) 994-0237

Resident ReFeRRal seRvices Apartment Hunters . . . . . . . . . . . . . Valleywide* (602) 863-1500

Retention/Resident seRvices AIM Cruise Incentives Nationwide* . . . . . . . . . . . . . . . (818) 706-9822 Apartment Life Statewide . . . . . . . . . . . . . . . . . (623) 243-0120 Rainbow Housing Assistance Corporation Metro Phoenix . . . . . . . . . . . . . (623) 889-3391

Revenue management soFtwaRe Rainmaker Nationwide. . . . . . . . . . . . . . . . (678) 578-5700

RooF coatings Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Pro-Tech Products Statewide* . . . . . . . . . . . . . . . . (480) 945-9303 Red Mountain Roofing, LLC. Metro PHX* & Metro Tucson* . (480) 268-7379 RenCo, LLC Statewide* . . . . . . . . . . . . . . . . (602) 867-9386 Roofing Southwest AZ*, NV* & South CA*. . . . . . . (480) 752-8550

RooFing seRvices Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Broken Arrow Construction Company Statewide* . . . . . . . . . . . . . . . . (480) 890-2322 Diversified Roofing Corporation Metro Phoenix,Metro Tucson. . (602) 850-8265 Diversified Roofing Corporation of Tucson Metro Tucson . . . . . . . . . . . . . . (520) 670-1004 Gryphon Companies, Inc. . . . . . . . . Statewide* (480) 994-5500 Inca Roofing, Inc. . . . . . . . . . . . . . . . Statewide* (602) 544-0998 Jim Brown & Sons Roofing Co. Inc Statewide* . . . . . . . . . . . . . . . . (623) 247-9252 KY-KO Roofing Systems . . . . . . . Metro Phoenix (602) 944-4600 Legacy Roofing LLC Statewide* . . . . . . . . . . . . . . . . (623) 581-0274 Paramount Roofing Metro Phoenix* . . . . . . . . . . . . (480) 292-7929 Rain Man Roofing & Waterproofing Services, Inc. Statewide* . . . . . . . . . . . . . . . . (623) 670-2835 Red Mountain Roofing, LLC. Metro PHX* & Metro Tucson* . (480) 268-7379 RenCo, LLC Statewide* . . . . . . . . . . . . . . . . (602) 867-9386 Roofing Southwest AZ*, NV* & South CA*. . . . . . . (480) 752-8550 Seamless Services, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 964-1052 Starkweather Roofing, Inc Statewide* . . . . . . . . . . . . . . . . (602) 997-0529 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427 Sunvek Metro Phoenix* . . . . . . . . . . . . (623) 349-7663 Titan Restoration Of Tucson, Inc

Metro Tucson* . . . . . . . . . . . . . (520) 888-4826 United Asset Services Nationwide* . . . . . . . . . . . . . . . (602) 340-8274 Western Roofing Systems, Inc. AZ*, NV* & South CA*. . . . . . . (480) 967-8073

RooFing and wateR pRooFing consultants Arizona’s Roof Consultant, LLC Statewide* . . . . . . . . . . . . . . . . (480) 557-6255

RuB systems Conservice Utility Management & Billing Nationwide* . . . . . . . . . . . . . . . (866) 866-0333 Multifamily Utility Company Nationwide* . . . . . . . . . . . . . . . (800) 266-0968

scReening seRvices AmRent Nationwide* . . . . . . . . . . . . . . . (855) 214-4743 Residentcheck Nationwide. . . . . . . . . . . . . . . . (972) 404-0808

scReening seRvices/cRedit RepoRts AAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953 Airfactz Nationwide* . . . . . . . . . . . . . . . (800) 729-7776 Better NOI Nationwide. . . . . . . . . . . . . . . . (888) 219-9105 Contemporary Information Corporation Nationwide* . . . . . . . . . . . . . . . (800) 754-0009 CoreLogic SafeRent Nationwide* . . . . . . . . . . . . . . . (623) 670-3273 Credit Plus, Inc. Nationwide. . . . . . . . . . . . . . . . (800) 258-3488 Investigative Screening Valleywide* . . . . . . . . . . . . . . . (480) 305-1350 LexisNexis Resident Screening Nationwide* . . . . . . . . . . . . . . . (480) 272-7862 National Tenant Network - Arizona (NTN-AZ) Statewide* . . . . . . . . . . . . . . . . (480) 607-5288 On-Site.com Nationwide* . . . . . . . . . . . . . . . (602) 616-3279 RealPage, Inc. Worldwide* . . . . . . . . . . . . . . . (877) 325-7243 Reliable Background Screening Nationwide* . . . . . . . . . . . . . . . (602) 870-7711 The Screening Pros Nationwide* . . . . . . . . . . . . . . . (602) 540-8786

secuRity deposit alteRnatives Better NOI Nationwide. . . . . . . . . . . . . . . . (888) 219-9105 SureDeposit Nationwide. . . . . . . . . . . . . . . . (800) 531-7873

secuRity guaRd seRvices A Urban Tactical Security Metro Phoenix* . . . . . . . . . . . . (602) 328-0005 Blue Steel Security Services Statewide* . . . . . . . . . . . . . . . . (602) 283-4827 Eagle Eye Security Services, LLC Metro PHX* & Metro Tucson* . (623) 826-2067 Elite Protective Services Phoenix. . . . . . . . . . . . . . . . . . . (480) 792-1515 Emerald Security Group Metro PHX* & Metro Tucson* . (623) 251-6056 Hite Security, LLC. Metro Tucson . . . . . . . . . . . . . . (520) 298-8834 Layne Security LLC Metro Phoenix*,PHX* & Surrounding Area* . . . . . . . . . . . . . . . . . . . . . . . . . (623) 377-6847

secuRity seRvices A Urban Tactical Security Metro Phoenix* . . . . . . . . . . . . (602) 328-0005 Core Security Services Statewide* . . . . . . . . . . . . . . . . (602) 518-6597 Multicom, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 244-1100 Securitas Security Services USA Nationwide* . . . . . . . . . . . . . . . (602) 414-3659 Securitas Security Services USA (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 296-3833 Signal 88 Security Valleywide* . . . . . . . . . . . . . . . (623) 580-9416 Tatalovich & Associates, Inc. Phoenix. . . . . . . . . . . . . . . . . . . (602) 264-0007 Valley Protective Services, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 777-0003

seweR & dRain cleaning Brewer Commercial Services Valleywide* . . . . . . . . . . . . . . . (602) 789-8858 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

seweR line cameRaing RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

sHopping evaluations Ellis, Partners in Mystery Shopping (EPMS) Nationwide* . . . . . . . . . . . . . . . (972) 256-3767

signs Fusion Sign and Design Nationwide* . . . . . . . . . . . . . . . (602) 288-8903 SIGNWORX Nationwide* . . . . . . . . . . . . . . . (602) 268-1875 Tile Signs & Graphics Statewide . . . . . . . . . . . . . . . . . (480) 967-6029

social netwoRking The I Too Corp Nationwide* . . . . . . . . . . . . . . . (920) 254-9400

soFtwaRe FoR apaRtment/Residential pRopeRty mgmt AmSI Nationwide. . . . . . . . . . . . . . . . (404) 644-3203 eSupply Systems, LLC Nationwide. . . . . . . . . . . . . . . . (210) 979-6670

solaR eneRgy Harmon Solar Statewide* . . . . . . . . . . . . . . . . (623) 879-0010

steps Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . (602) 494-1556 Neece Precast & Supply Phoenix. . . . . . . . . . . . . . . . . . . (602) 242-1869 STIMCO Precast Products Nationwide* . . . . . . . . . . . . . . . (480) 898-8132 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

stReet sweeping All City/Tri City Power Sweep Valleywide* . . . . . . . . . . . . . . . (602) 678-0059 Epic Sweeping Service

Valleywide* . . . . . . . . . . . . . . . (623) 516-9014 Sunstate Sweeping, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 415-1506 Sunstate Sweeping, LLC. (Tucson) Tucson* & Surrounding Area* . (520) 293-0400

suB-FlooRing Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

suB-meteRing Comptrol Technologies Valleywide* & Tucson* . . . . . . (602) 392-2292 Conservice Utility Management & Billing . . . . . Nationwide* . . . . . . . . . . . . . . . (866) 866-0333 Minol USA Statewide . . . . . . . . . . . . . . . . . (888) 766-1253 National Exemption Service, Inc. Nationwide. . . . . . . . . . . . . . . . (800) 241-8651 NWP Services Corporation Nationwide* . . . . . . . . . . . . . . . (949) 735-2625 Spectrum Phoenix, LLC dba Edison Micro Utilities Statewide* . . . . . . . . . . . . . . . . (602) 274-1030 Utilities Management Concepts, Inc. Nationwide. . . . . . . . . . . . . . . . (626) 303-5553

supplies - electRical, HaRdwaRe & plumBing Wilmar Industries, Inc. Valleywide . . . . . . . . . . . . . . . . (800) 345-3002

swimming pool deck ResuRFacing Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Imagine Architectural Concrete, LLC. Statewide . . . . . . . . . . . . . . . . . (480) 557-5533 Superior Pool Construction Statewide . . . . . . . . . . . . . . . . . (602) 395-0700

swimming pool design, const. & Remodel Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

swimming pool Renovation commeRcial Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

swimming pool RepaiR & Remodel Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Safari Pools & Landscape Valleywide* . . . . . . . . . . . . . . . (480) 633-6494

swimming pool ResuRFacing Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

swimming pool supplies & cHemicals Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Leslie’s Poolmart Inc. Valleywide* . . . . . . . . . . . . . . . (602) 366-3926 Specialty Cleaning Valleywide* & Metro Tucson* . (480) 241-7525

tecHnology consulting LeeShanok Network Solutions Statewide* . . . . . . . . . . . . . . . . (520) 888-9122 LeeShanok Network Solutions (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 277-5757 Virtual Office Global, LLC Metro Phoenix,Nationwide . . . (602) 297-5255

tecHnology: mass messaging seRvice OneCallNow.com AZ*, CA* & NV*. . . . . . . . . . . . (818) 815-8620

telepHone answeRing & messaging systems Answer Phoenix Metro PHX* & Metro Tucson* . (602) 248-8080 Corporate Answer/Arizona Action Paging Nationwide* . . . . . . . . . . . . . . . (602) 244-1833

telepHone systems Century Link Statewide* . . . . . . . . . . . . . . . . (800) 366-8201 Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . (520) 629-8414

teRmite elimination City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 944-0099 Dynamic Pest Solutions, LLC Metro Phoenix . . . . . . . . . . . . . (602) 721-9851 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 964-8900 Terminix Int. (Tucson) Metro Tucson . . . . . . . . . . . . . . (520) 838-2634

towing & paRking enFoRcement AMP Towing & Recovery Statewide* . . . . . . . . . . . . . . . . (602) 437-1849 Arizona Parking Enforcement Metro Phoenix* . . . . . . . . . . . . (480) 232-6556 Arizona Parking Management by Bronco Metro Tucson* . . . . . . . . . . . . . (520) 885-1925 Charity Towing Metro Phoenix . . . . . . . . . . . . . (602) 249-2169 Go Green Environmental Metro Phoenix* . . . . . . . . . . . . (480) 274-0043

towing seRvice All City Towing Valleywide* . . . . . . . . . . . . . . . (480) 255-2489 All Valley Impound/United Road Towing Valleywide* . . . . . . . . . . . . . . . (602) 523-3322 Kwik Tow Valleywide* . . . . . . . . . . . . . . . (623) 444-1020 R & M Towing LLC Valleywide . . . . . . . . . . . . . . . . (602) 415-1565 SWAT Towing & Parking Enforcement Towing Service Valleywide* . . . . . . . . . . . . . . . (480) 644-8181

tRee seRvice All Year Round Expert Tree Care Metro PHX* & Metro Tucson* . (602) 647-4747 Arizona Treeworks Valleywide* . . . . . . . . . . . . . . . (602) 841-2900 Phoenix Tree Service, Inc.

Valleywide* . . . . . . . . . . . . . . . (602) 866-2013 Premier Tree Service Inc Valleywide* . . . . . . . . . . . . . . . (602) 550-4154 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . (480) 456-0608 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . (702) 459-3192 Top Leaf Tree Service Metro Phoenix* . . . . . . . . . . . . (480) 833-6465 Tree Doctors, Inc. East Valley*. . . . . . . . . . . . . . . . (480) 844-4037 Tree Pros, LLC Valleywide* . . . . . . . . . . . . . . . (602) 216-0400 Treetek Statewide . . . . . . . . . . . . . . . . . (602) 705-1110

uniFoRms, appaRel & accessoRies Tortuga Promotions Nationwide* . . . . . . . . . . . . . . . (480) 966-9076

utilities APS Statewide* . . . . . . . . . . . . . . . . (602) 250-2966 Conservice Utility Management & Billing Nationwide* . . . . . . . . . . . . . . . (866) 866-0333 Salt River Project (SRP) Valleywide* . . . . . . . . . . . . . . . (602) 236-4480 Southwest Gas Corporation Metro Phoenix*,Metro Tucson* (602) 395-4070

utility allocation Billing Comptrol Technologies Valleywide* & Tucson* . . . . . . (602) 392-2292 Multifamily Utility Company Nationwide* . . . . . . . . . . . . . . . (800) 266-0968

utility Bill auditing National Exemption Service, Inc. Nationwide. . . . . . . . . . . . . . . . (800) 241-8651

vending seRvices Larsen Vending Metro Phoenix* . . . . . . . . . . . . (602) 257-8727 Vilar Vending, Inc. Metro Phoenix . . . . . . . . . . . . . (480) 502-0905

video liBRaRy DVD in Demand Statewide* . . . . . . . . . . . . . . . . (480) 234-9684 Resident Entertainment Services Nationwide* . . . . . . . . . . . . . . . (623) 399-8859

video mysteRy sHopping Business Observations West of the Mississippi* . . . . . . (623) 594-2113 The Buyer’s View, LLC Statewide . . . . . . . . . . . . . . . . . (623) 594-0544

wasHeRs & dRyeRs - coin meteRed Coin & Professional Equip. Company Phoenix*. . . . . . . . . . . . . . . . . . (602) 248-0808 Coin & Professional Equip. Company (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 790-7377 Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (602) 722-6959 Excalibur Laundries, Inc Statewide* . . . . . . . . . . . . . . . . (714) 437-9000 Mac-Gray The Laundry Room Experts Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Mac-Gray The Laundry Room Experts (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729

waste management Valet Waste Nationwide. . . . . . . . . . . . . . . . (813) 247-7524 Waste Consolidators, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 897-3601 Waste Management Statewide* . . . . . . . . . . . . . . . . (888) 964-9760

wateR conditioning & puRiFication Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

wateR conseRvation Bottom Line Utility Solutions, Inc. Nationwide. . . . . . . . . . . . . . . . (949) 707-1311

wateR damage/stRuctuRal dRying & mold Remediation Ace Construction Services, LLC Valleywide* . . . . . . . . . . . . . . . (602) 840-4500 Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . (623) 266-2761 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . (602) 765-6162 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 First Choice Restoration, Inc Metro PHX & Metro Tucson. . . (480) 981-1131 Har-Bro West, Inc. Metro PHX* & Metro Tucson* . (480) 449-3900 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304

wateR HeateRs Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

wateR vending Arjencia Water Metro Tucson . . . . . . . . . . . . . . (520) 882-0200 RainMaker Technologies Tucson* . . . . . . . . . . . . . . . . . . (520) 745-9117

weBsite development G5 Nationwide. . . . . . . . . . . . . . . . (541) 633-7271

welding Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . (602) 494-1556 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

window cleaning Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . (480) 659-9141

window coveRing Apartment Interior Supply Valleywide . . . . . . . . . . . . . . . . (480) 964-7600 B&B Window Coverings, LLC Phoenix. . . . . . . . . . . . . . . . . . . (480) 991-1500 Blind Co. Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8098

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units). 24

Apartment News • April 2013

GE Appliances is the #1 choice of property managers and owners!*

• Local delivery from local inventory • Next-day delivery available • GE expert installation service available • GE owned and operated service organization For additional information on GE Appliances, contact the GE office at 461 W. Apache Trail #135, Apache Junction, AZ 85120. Phone: 800-782-8045. *Based on an independent survey of property management personnel comparing 14 to 18 cu. ft. refrigerators.

Apartment News • April 2013 68815_2_ca_ prop_mgnt_10_1p.indd 1

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