Apartment News August 2013 by Professional Publishing, Inc

August 2013 • Vol. 50 No. 8

The Official PublicaTiOn Of The arizOna MulTihOusing assOciaTiOn

The Reverse Trade Show Drives Business By Joanna Grassinger, AMA Tucson’s Freaky Friday Reverse Trade Show brought AMA members together for a role reversal that mirrored the famous film. For an afternoon, associate members networked with management companies to learn more about their properties and their service needs. Hundreds of AMA members gathered into 57 vendor teams to visit with the 24 tables representing management companies in the ballroom of the Hilton. Event emcee, Mike Rochon of Distinctive Carpets, kept the afternoon moving quickly as he gave instructions on the “speed networking” set up. Despite his “tough-guy” costume, Rochon served as comic relief throughout the trade show. The management teams adopted the theme with great enthusiasm and creativity. With a little help from their friends at Valley Protective Ser-

Scotia Group impressed attendees with their smart Valley Protective Services’ uniforms.

51st Legislature, First Regular Session Finally Comes to a Close By Courtney LeVinus & Jake Hinman, Capitol Consulting What a year! Possibly the best way to describe this legislative session is simply, unprecedented. What began as a typical and somewhat unremarkable legislative session turned into an all-out war of words between Governor Jan Brewer, Senate and House leadership and conservative Republicans. Most of the vitriol between party members was attributed to the Medicaid expansion backed by the Governor and moderate Republicans. Both sides drew their respective lines in the sand which culminated in the Governor calling an abrupt special session to thwart leadership and force budget and Medicaid negotiations. The move sparked rumors of a legislative coup between the moderProfessional Publishing, Inc PO Box 30327 Portland, OR 97294-3327

ate and conservative Republicans. In all my years of working at the Capitol, I have never seen anything of the sorts. The 51st Legislature, First Regular Session, convened on January 14th 2013, with twenty-eight freshman lawmakers (a third of the entire legislature) taking office for their very first time. Though Republicans returned to the Capitol without their supermajority held since 2009, they still maintained control of the Senate (17 Republicans – 13 Democrats) and the House (36-24). The State continued its recovery from the Great Recession and the legislature passed an $8.8 billion budget for the 2014 fiscal year. The new budget contained an additional $69.1 million for Child Protective Services and child-welfare programs, $17 million for the developmentally disabled; and $82 million for K-12. Even with the sunset of the temporary one-cent Continued on page 3

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vices, the Scotia Group came prepared to serve dressed as guards in full uniform. Prime Residential got freaky and their management team took home top honors for their freaktastic décor and theming. Visitors to their tables were welcomed with toys and colorful games while their team sported wild wigs. The AMA’s trophy fit the theme perfectly. Prime Residential was presented with a pink bulldog trophy bearing a “Best in Show” ribbon. The Reverse Trade Show creates a unique opportunity for associate members to meet property management companies and decision makers in a single afternoon. The organizing committee, led by Mike Ruske of Prime Group and Michelle Winston of Apartment Finder, devised a simple system to ensure that regular members were able to meet with nearly every associate member over the course of the afternoon. The process Continued on page 10

Dunlap & Magee Partners with St. Mary’s to Provide Summer Lunches By Lucina Chavez, AMA Arizona summer months can be particularly tough for Arizona families with younger children. During the school year, many families take advantage of school breakfast and lunch programs that offer children stable meals. Once fed, these children are able to concentrate better in the classroom and get the nutrition they need to grow. When the summer comes around and classes are out, some families struggle to feed their young ones nutritious meals every day. To address this serious issue, St. Mary’s Food Bank developed the Kids Café meal service program. For some of their clients, this may be the only meal of

the day. The Summer Food Service Program (SFSP), funded through the U.S. Department of Agriculture and administered by the Arizona Department of Education, Kids Cafe continues its efforts to ensure that no child goes to bed hungry so they can live healthy and productive lives. This summer, St. Mary’s partnered with Dunlap and Magee, other apartment communities, community based health clinics and schools to offer locations where families could pick up their meals. The apartment communities offered a logical, accessible destination for the program and it’s an amenity for residents who take advantage of the program. Continued on page 7

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A Summer of Partnership By Robert Hicks, Alliance Residential The Arizona Multihousing Association supports our businesses in a myriad of ways. We have numerous insurance, workman’s comp, and other programs that we can take advantage of to save money and time. The Association also keeps a laser focus on the regulations that directly impact our businesses. Through our work at the Legislature and at the city level, the AMA serves as the credible voice for us as operators and as associate businesses to allow us to best serve our residents and run profitable businesses. In the summer though, our residents often have changing needs. One of the stories this month in the Apartment News highlights the partnership between Dunlap and Magee property management and St. Mary’s Food Bank’s Kids Café programs.

Summers in Arizona present a wide array of challenges for multifamily operators. Pools experience high use, electricity use has to be monitored and everyone is on the watch for monsoon storms’ impact of our communities. One of the largest challenges can be the school children who are home more of the day in the summer. Thousands of Arizona students take a free or reduced lunch each school day to ensure that their nutritional needs are met. These federal and state programs provide a critical safety net for families around our state. Summers can be tough for families who are struggling to make ends meet. The added cost of day care in summer, and higher utility bills, can mean that basic food needs might not be met. The Kids Café programs hosts sites around the state where families can get lunches for their children for free. St. Mary’s partnered with Dunlap and Magee at nine of their

• Represents ethical rental housing providers in legislative, legal and regulatory matters. • Provides services, products, educational programs and networking opportunities that enhance the general welfare and economic health of all our members. • Cultivates opportunities for quality rental housing throughout Arizona.

apartment communities to distribute breakfasts and lunches to families. Kudos to this team for creating an important community partnership for families. Summer also brings to a conclusion another year of Project SAFE programs. Working with the AMA to develop these safety demonstrations and special events, apartment communities around our state worked to educate and engage residents to protect themselves and their homes. Connected neighbors who know each other build safer communities, as we all know. Congratulations to all of the apartment communities around the state who hosted creative events for their residents. I am looking forward to the fall’s “Best Of” dinners where we will celebrate your accomplishments. q Enjoy your summer!

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VICE CHAIR: Christine Shipley, Dunlap & Magee Property Management TREASURER: Chris Evans, HSL Asset Management SECRETARY: Amy Smith, Bella Investment Group IMMEDIATE PAST CHAIR: Lesley Brice, MC Residential

DIRECTORS David Adame, Tiempo, Inc. Vicki Allison, Allison-Shelton Real Estate Services Jen Ambrosius, Apartment Guide Chapin Bell, P.B. Bell Companies Reid Butler, Butler Housing Company John Carlson, Mark-Taylor Residential Mike Clow, Greystar Real Estate Partners Keri Conyers, Alliance Residential Liz Culibrk, Fairfield Residential Amy Davidson, Cox Communications Kohl Eisenhour, Riverstone Residential Ken Gould, Madeline’s Meticulous Adam Greco, Burns Pest Elimination Matt Koglmeier, Koglmeier Law Group, PLC David Kotin, Kay-Kay-Realty Lesa LaRocca, Riverstone Residential Pam McCarthy, Simply Better Management Omar Mireles, HSL Asset Management Greg Morehead, Fairfield Residential Melanie Morrison, MEB Management Services Kim Pacheco, Scotia Group Management Dale Phillips, Mark-Taylor Residential Jim Pierson, Legacy Capital Advisors Erica Reinke, Camden Property Trust John Rials, Greystar Real Estate Partners Mike Rochon, Distinctive Carpets, Inc. Mark Schilling, MEB Management Pam Shelton, Allison-Shelton Real Estate Services Pamela Sullens, Silver Mountain Real Estate Group Ike Tippetts, Rainforest Plumbing & Air Rondetta Troutman, Picerne Real Estate Group Debbie Willis, P.B. Bell Companies Lynn Zoroya, Redi Carpet

“Thank you Platinum Members” Adanac Enterprises Corp. Apartment Guide Apartments.com/Republic Media Burns Pest Elimination Cox Communication Gorman Rooﬁng Services, Inc. Koglmeier Law Group, PLC Kowalski Construction, Inc. Law Oﬃ ces of Scott M. Clark, P.C. Rainforest Plumbing & Air Redi-Carpet-Arizona Valley Protective Services, Inc.

STAFF James Tunnell, Vice President jtunnell@azama.org Direct Line: 602-296-6212 Lucina Chavez, Community Relations Manager lchavez@azama.org Direct Line: 602-296-6213 Erika Kowalski, Operations Manager ekowalski@azama.org Direct Line: 602-296-6210 Robert Schmitz, Education Manager rschmitz@azama.org Direct Line: 602-296-6204 Amy Hindenlang Membership Administrator ahindenlang@azama.org Direct Line: (602)296-6209

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CHAIR ELECT: Kimberly Fitch, Nicolosi & Fitch, Inc.

Tom Simplot, President & CEO tsimplot@azama.org

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OFFICERS CHAIR OF THE BOARD: Robert Hicks, Alliance Residential

Michelle Rill, Events Manager mrill@azama.org Direct Line: 602-296-6205 Desi Brinkman Operations & Membership Coordinator dbrinkman@azama.org Direct Line: 602-296-6203

Cassidy Campana, Communications Manager ccampana@azama.org Direct Line: 602-770-6014 Stephanie Garcia Community Relations Coordinator sgarcia@azama.org Direct Line: 602-296-6208 Todd Bradford, Manager of Membership Benefit Services tbradford@azama.org Direct Line: 602-377-2553 Katie Allare Government Affairs kallare@azama.org Direct Line: 602-296-6211 Cathy A. Wagner, AMA Tucson – Director of Administration cwagner@azama.org Direct Line: 520-323-0643 FREE ext 401 Joanna Grassinger, AMA Tucson – Marketing & Member Relations jgrassinger@azama.org Direct Line: 520-323-0643

Apartment News (ISSN 0746-0686) is published monthly by Professional Publishing, Inc. for the Arizona Multihousing Consulting Corporation. Advertising rates available upon request. We are not responsible for nor guarantee any information, statements, products or services of any advertisers in the publication. The articles herein do not necessarily represent the views of the corporation or the majority of its members, unless so stated. Reproduction in part or whole is forbidden without written permission. Complete control, management and ownership along with the copyright and trade name belong to the Arizona Multihousing Consulting Corporation, 818 North 1st Street, Suite L160, Phoenix, AZ 85004. Periodical postage paid at Snohomish, Washington.

Copyright © 2013 Arizona Multihousing Consulting Corporation. All rights reserved. POSTMASTER: Please send address changes to: Apartment News, PO Box 30327, Portland, OR 97207-3327. Phone: 602-296-6200 or toll-free 800-326-6403. FAX: 602-296-6178. Tucson Office: Phone: 520-323-0643. FAX: 520-323-3399

ArizonA Multihousing AssociAtion

Project S.A.F.E. Celebrates Another Year of Impact By Lucina Chavez, AMA

uilding on the incredible successes of past years, this year’s Project S.A.F.E. programs shined and engaged more residents than ever before. Management teams hosted a wide array of special events to bring their residents safety information.

Learning to stay safe around pools, keep pets safe, and what to do in a fire are critical trainings that residents need. These programs offer the added benefit of creating authentic connections between residents. Pool safety trained adults know how to watch out for all of the kids in the pool. Parents learn how to move their children to safety in the event of a fire and how they might notify other resi-

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dents in the apartment community. These Project S.A.F.E. programs build community by introducing residents to each other and creating a culture of attentive residents which leads to a safer community for everyone. In all, the AMA estimates that these events have touched the lives of more than 24,000 Arizona residents during the 2013 Project S.A.F.E season. The

management teams are supported by the AMA throughout Project S.A.F.E. season by bridging key programs and contacts to participating properties. This allows for a tailor-made event that addresses the specific needs of apartment communities that wish to brand themselves “Project S.A.F.E. Properties.” Continued on page 13

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ArizonA Multihousing AssociAtion Legislature ...continued from front page sales tax, the State seems to be on pace for structural balance by FY2016. Though we didn’t have nearly the slew of landlord-tenant bills as we did last year, several bills were introduced that would have impacted our industry in some form or another. One bill, HB2389, did make it through the process after being amended to address concerns raised by the AMA Government Affairs committee. When the bill takes effect on September 13, landlords will be required to allow for an early lease termination for peace officers (police officers, probation officers, corrections officers) who have filed for an injunction against harassment, similar to the existing domestic violence early lease termination statutes. Based on the AMA Government Affairs Committee’s direction, we were able to amend the bill to require that any concessions provided by the landlord be repaid. Apart from the state budget, the Governor set her sights on two legislative priorities this year: 1) expand Medicaid coverage as previously noted and 2) pass comprehensive sales tax reform, the latter of which became the focus point of the general business community. In May of 2012, the Governor issued an Executive Order establishing a Transaction Privilege Tax (TPT) Task Force. The creation of the TPT Task Force was due to the general consensus in the business community that Arizona maintains one of the most complex sales tax systems in the nation. The tax system is not only difficult for business owners to comply with, but for the state to administer. There is no common sales tax standard for the state and all of the local jurisdictions, which often times forces business owners to hire dedicated employees or consultants in order to effectively navigate through Arizona’s sales tax codes. Arizona is one of only a few states that do not tax materials for construction as retail at the point of sale. Instead Arizona uses a complicated “prime contracting” system, a system that requires contractors to remit their tax liability based on 65% of the gross proceeds of sales or gross income derived from the job. Shifting to a

Apartment News • August 2013

materials-based tax structure is not a new concept for Arizona. In fact, the state was close to moving in that direction in 1995. After passing through both legislative chambers, Governor Fife Symington vetoed SB1206, a bill that would have repealed the current prime contracting tax structure and replaced it with a materials-based taxing system. The Governor vetoed the bill due in part to a much debated state revenue loss of $50 million annually. Fast-forward to 2012, the newly formed Task Force unanimously approved ten recommendations for simplifying Arizona’s taxing system, including the transition to a materials-based taxing system. The recommendations also included: statewide TPT administration, standardization of TPT licensing between the state and local jurisdictions and the prohibition of multi-jurisdictional audits. The bill became one of the most controversial bills of Session primarily due to the cities’ and towns’ opposition to the changes to the prime contracting tax system. Over the course of the year, the bill took on many different reiterations especially as it related to the prime contracting. The final bill, which has been signed by the Governor, is absent of the prime contracting reform for new construction. However the taxing system for service contractors will change to a materials-based tax. The final bill also included single audits and statewide TPT administration. Though the bill wasn’t nearly the reform package as originally envisioned by the Governor, it does provide significant changes to Arizona’s taxing system. The Governor also signed the largest expansion of Arizona’s Medicaid program since its inception. This came after a fierce showdown between conservative and moderate Republicans as noted earlier. After weeks of stalled negotiations on Medicaid and the budget, Governor Brewer took an unprecedented move by calling a special session. By essentially bypassing Senate and House leadership and building a bipartisan coalition between moderate Republicans and the Democrats, the governor muscled her budget and Medicaid package through the process – in less than two days.

This was a major shift for the Governor as she was a staunch opponent of the Affordable Care Act and joined 25 other states in suing the federal government. Governor Brewer changed her position in January and made Medicaid expansion her top priority in 2013. According to state estimates, expanding Medicaid to low-income Arizonans will provide health coverage to an additional 350,000 people and bring in $1.6 billion in the first year. The opposition has already mounted a petition drive to force this issue to the ballot which could put the implementation on hold until the 2014 general election. They are also considering a lawsuit against the state for violation of Proposition 108 which passed in 1992 and requires a two-thirds super majority support for any legislation that increases the state revenue. All of this should make for an interesting session next year. The following is a list of the bills monitored by the AMA that have been signed by the governor and will take effect on the general effective date of September 13, 2013 (unless otherwise specified in the bill). If you have any questions regarding the bills or any questions regarding any of the AMA government affairs programs, please let me know.

HB2657/ HB2111 (striker): Transaction privilege tax changes Sponsor: Rep. Debbie Lesko (R-Peoria) Makes statutory changes with the legislative intent of simplifying administration of transaction privilege tax (TPT). • Requires, on or before January 1, 2015, the Department of Revenue (DOR) to modify the online portal so that taxpayers can pay any and all state, county, or municipality TPT and affiliated excise taxes online. • Exempts service contractors who work directly for the property owner and whose work is limited to the maintenance, repair, or replacement of existing property, that does not include modification activities, from TPT under the prime contracting classification. • Provides that a contractor who works directly for a property owner to maintain, repair, or replace existing property is subject to a retail tax on materials purchased as part of the service contract. • Conforms language to the provision that stipulates taxpayers be subject to a single audit, eliminating possible subsequent or joint audits by cities and towns. Continued on page 5

ArizonA Multihousing AssociAtion

Cool Fun at Tucson’s Bowl A Round By Cathy Wagner, AMA Tucson

he AMA Tucson Networking Committee held its Bowl-ARound with the AMA networking event at the Fiesta Lanes Bowling Center located in Tucson, Arizona on Tuesday, June 12th. More than 200 AMA members, including twenty (20) Associate members who sponsored 20 lanes, joined in for a raucous afternoon of fun and networking.

This summer event has long been a favorite of AMA Tucson members. The AMA team has developed a unique and proven method for networking that mimics speed dating in a fun and easy-going environment. The bowlers rotate through the 20 lanes to meet representatives of each sponsoring company. As members bowl a frame with each sponsoring company, they collect stickers on scorecards. Once completed, the completed cards are turned in for additional raffle tickets giving the

participants additional opportunities to win more than 20 different prizes. Simply attending the event gets each attend a chance to win prizes and have refreshments. Many thanks to the following AMA Associate members for their continued support of the Arizona Multihousing Association - ApartmentFinder, Arizona Daily Star/ Apartments.com, Bates Paving & Sealing, Carpeturn.com, CenturyLink, CriterionBrock, Distinctive Carpets, Ferguson Enterprises, For

Rent Media Solutions, Koglmeier Law Group, Kowalski Construction, MacGray Laundry, Maintenance Supply Headquarters, Pinnacle Restoration, RediCarpet, Republic Services, Terminix, The Groundskeeper, Titan Restoration, Tucson Appliance Company, Valley Protective Services. q

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Apartment News • August 2013

ArizonA Multihousing AssociAtion Legislature ...continued from page 3 HB2209: Industrial development authorities Sponsor: Rep. Kate Brophy McGee (R-Phoenix) Eliminates the requirement that the Arizona Department of Housing review and approve certain types of projects before issuing bonds and adjusts the population threshold. Exempts a corporation approved by a governing body of a county or municipality having a population of more than seven percent of the total state population from the requirement of the Department approval for a bond project. HB2281: Foreclosure; tenant notiﬁcation Sponsor: Rep. Steve Smith (R-Maricopa) Specifies that if an owner receives notice of a trustee’s sale or other notice of foreclosure on the property after a tenant has entered into a rental agreement, the owner must provide the tenant with written notice of the trustee’s sale or foreclosure. This section does not apply to multi-family residential rental units consisting of four or more connected units.

HB2389: Peace ofﬁcers; omnibus (Early Termination) Sponsor: Rep. Justin Pierce (R-Mesa) Allows a peace officer to terminate a rental agreement if that officer provides a landlord written notice that the officer is under an injunction against harassment, within thirty days of the injunction being issued. Requires an officer, who is released from a rental agreement, to repay the landlord for any lease concession or benefit received, before the officer vacates the dwelling. SB1454: Campaign ﬁnance; in-kind contributions; disclosures Sponsor: Sen. Kimberly Yee (R-Phoenix) Makes numerous changes to statutes governing elections and homeowners’ associations. • Asserts that a unit or property owner may use their unit or property as a rental property in accordance with the declaration’s rental time period restrictions, unless it is prohibited in the declaration. • Allows a unit or property owner, through a written designation, to authorize a third party to act as their agent with respect to all HOA matters regarding the rental property. • Directs the unit or property owner to provide the HOA with the writ-

ten designation, which authorizes the HOA to conduct all business relating to the rental property through the designated agent. • Prohibits an HOA from requiring an owner or designated agent to disclose any information regarding a tenant, other than the following: o Name and contact information for any adults occupying the unit or property. o Time period of the lease including the beginning and ending dates of the tenancy. o A description and license plate number of the tenant’s vehicles. o A government issued identification that bears a photograph and date of birth, if the unit or property is in an age restricted community. • Prohibits an HOA from charging an administrative fee greater than $25 for each new tenancy for a

unit or property, but not for the renewal of an existing lease. • Prohibits an HOA from the following: o Assessing or levying any other fee or fine or otherwise impose a requirement on a rental property that is different than on an owner-occupied unit or property in the association. o Requiring a unit or property owner to provide them with a copy of a rental application, credit report, lease agreement, rental contract or any other personal information. o Imposing any fee, penalty, assessment or other charge of more than $15 for incomplete or late information. q Courtney LeVinus is a principal with Capitol Consulting and Jake Hinman leads legislative affairs for the firm. They can be reached at 602.712.1121.

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ArizonA Multihousing AssociAtion

Housing Inspections The Brilliance of a No-Surprises Strategy By Nick Frantz, One Call Now

once had a boss who told me it was my job to make sure he was never surprised. I thought that was odd, but over time I realized it was brilliant… because nobody likes a bad surprise. When it comes to student housing inspections, it’s likely that nothing would surprise your team. But your inspection team is probably not your major concern. It’s your student residents—and their parents— that should not be surprised. Housing inspections are animosity-building opportunities. It’s human nature; nobody likes to be “inspected.” Just the idea puts student residents on the defensive. And if poorly executed, students end up feeling that their privacy has been violated… and parents end up surprised by an unwelcome fine. Communications are the key to taking the edge off the inspection process. Here are five tips to help you turn a relationship strain into an organizational gain.

1. Use a reliable means to notify. Inspections should not be a surprise. Most states, municipalities and universities require that you give advance notice. But that doesn’t mean that students will actually receive advance notice. Posting paper notices doesn’t work. Some may actually get read, but they’re often removed before everyone gets the message. (Does anyone ever pass that information on to their parents?) Dates and times are easily forgotten. And it can take a lot of time to make the rounds manually posting notices. Use the communication method your residents and their parents prefer: voice and text messages to cell phones, email addresses and social media sites. Everyone gets and reads text messages. Plus, they conveniently provide a written record for later reference. A message notification service makes it fast and easy to notify all your contacts with one simple message. Use it to send an initial announcement and then send a reminder notice, too. Some services provide automated translations and documentation that shows your messages were received.

2. Set expectations. It’s a fact, people aren’t happy when their expectations are not met. Compile and publish a list of items that are not permitted (e.g. candles; flammable substances; items hanging from sprinkler heads, overloaded extension cords; blocked exit maps; items left in hallways and stairwells; etc.) Make your rules short and simple. You want them to be read. If possible, make your inspection list available. 3. Tell them why. Publish a statement that explains the rationale for inspections: legal, safety, quality of life, resource management, etc. Make it short and easy to read and understand. Include a list of frequently asked questions and answers. For example: • When do inspections happen? • How do they work? • How will I be notified? • Will you come into my unit if I’m not there? • What happens if you find a violation? 4. Eliminate the “them versus us” factor. Students are heavily engaged with social media building online communities. Make safety and resource management a community-wide effort within their residential community. Or launch a team initiative with teams by building or floor striving for the highest score. Using technology, such as a message notification service positions you as part of the commu-

nity. And it also supports a “green” community initiative by eliminating paper mailings and flyers. 5. Consider incentivizing a perfect inspection. Free stuff is good and it doesn’t have to drain your budget. Free pizza, gas cards, iTunes. Who doesn’t love an immediate, tangible reward? If volume is a concern, consider a drawing for five, ten, twenty winners. You and your staff work hard all year to make your property a safe and desirable place to live. Attracting and keeping student residents takes an ongoing commitment, lots of time and lots of effort. It’s about more than just your property. It’s also about building relationships. Don’t let inspections threaten your hardearned relationships. Use a proactive communication plan to position them as a legal and practical necessity that promotes a safe and healthy quality of life. q Nick Frantz is the National Sales Manager for Property Management Solutions at One Call Now. He specializes in Property Management solutions – commercial and residential – assisting in communications between property managers and staff/residents. For more information regarding resident communication solutions please visit www.onecallnow.com, or call (877) 698-3262 to find out how thier text, email and voice messages can work for your community.

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Apartment News • August 2013

ArizonA Multihousing AssociAtion Dunlap ...continued from front page “We’re proud that Dunlap & Magee has joined St. Mary’s Food Bank’s Kids Cafe program to provide children free, healthy meals this summer,” said Laura Brill, Director of Culinary and Nutrition Programs for St. Mary’s Food Bank. “One in four children in Arizona is at risk of going hungry tonight and relies on school lunches for their only meals. These are kids that should be growing, learning, and playing, not worrying about where they’re going to find their next meal. In this partnership with Dunlap & Magee, we are closer to achieving our vision that no child goes to bed hungry so they can live healthy and productive lives.”

The need for these meals, and programs like this one, is on the rise, as evidenced by the staggering growth of the program. This summer, the program has reported a more than 22 percent increase in the number of meals served. But this growing program still isn’t meeting the needs of all students in Arizona. Only 13 percent of those children who qualify for free and reduced lunches receive summer meals. 1 of every 8 Summer meals served in Arizona in 2012 were from St. Mary’s Food Bank ** The Food Research and Action Center (FRAC) Summer Nutrition Status Report 2013. q

Kids Cafe® is St. Mary’s Food Bank’s meal-service program that provides Arizona children with what is often their only meal of the day. And when 1 in 4 of our kids is at risk of going hungry tonight, a nutritious meal served in a safe, accessible and nurturing environment is an investment into our kids and our community. St. Mary’s Food Bank Alliance, the world’s first food bank, is a non-sectarian, nonprofit organization that alleviates hunger by efficiently gathering and distributing food to the hungry. Serving two-thirds of Arizona’s 15 counties, the organization is committed to volunteerism, building community relationships and improving the quality of life for Arizonans in need.

SUSTAINABILITY

Enrollment Efforts 2 USDA webinars featuring sites at family health centers 5 sites serving the American Indian community 7 sites in target area of Glendale School District 15 sites at public health & family health centers 16 sites with outside meal-service options piloted by USDA for take-home model during heat advisories 25 sites at apartments & multihousing properties 550 meals served daily at our largest site, Western Valley Elementary School $20,000 ConAgra Foods grant award for cooler growth Arizona Findings 2012** 1 of 8 states with double digit participation growth in summer meals 1 of 26 states experiencing increases in participation 4th largest participation increase in the country 13 percent of children eligible for school lunch receive summer meals 22.7 percent increase in summer meals

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INNOVATION

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Apartment News • August 2013

PPG Architectural Coatings Because Every Job Matters

www.voiceofcolor.com 7

new MeMbers REGULAR MEMBERS 2525 APARTMENTS LLC Leasing Office 2525 N. 52nd St. Phoenix, AZ 85008 Phone: (415) 861-0920 Fax: (415) 861-0930 Contact: David Troup Units: 14 IROC ATWATER Leasing Office 7750 N. 12th St. Phoenix, AZ 85020 Phone: (602) 466-1805 Fax: (602) 466-1864 Contact: Heather Alekson Units: 177 Management Co.: Greystar Real Estate Partners BETHANY TERRACE Leasing Office 525 E. Bethany Home Rd. Phoenix, AZ 85012 Phone: (602) 299-0081 Contact: Kristine Sebastian Units: 40 Management Co.: Dunlap & Magee Property Management Inc.

BRAD NIEHAUS 14217 N. 15th Place Phoenix, AZ 85022 Phone: (602) 821-7993 Fax: (602) 926-2702 Contact: Brad Niehaus Units: 4 IROC CAMERON Leasing Office 5421 West Indian School Road Phoenix, AZ 85031 Phone: (623) 245-0040 Fax: (623) 245-0090 Contact: Cathy Dallas Units: 200 Management Co.: Heers Management DESERT GARDENS II Leasing Office 13621 W. Glendale Ave. Glendale, AZ 85307 Phone: (623) 298-3800 Fax: (623) 298-3888 Contact: Karyn Oliver Units: 224 Management Co.: Midas Capital Management/ Cathy Oliva

BILTMORE OASIS Leasing Office 2242 E. Pinchot Ave. #18 Phoenix, AZ 85016 Phone: (602) 840-0241 Contact: Vanessa Diaz Units: 54 Management Co.: San Francisco Group

DESERT POINT Leasing Office 6405 West McDowell Road Phoenix, AZ 85035 Phone: (623) 334-1313 Fax: (623) 334-1330 Contact: Cathy Dallas Units: 280 Management Co.: Heers Management

BONFIRE AT MIDTOWN Leasing Office 529 E. Mariposa St. Phoenix, AZ 85012 Phone: (602) 299-0081 Contact: Kristine Sebastian Units: 24 Management Co.: Dunlap & Magee Property Management Inc.

ESTATES AT MIDTOWN Leasing Office 310 W. Medlock Dr. Phoenix, AZ 85013 Phone: (602) 299-0081 Contact: Kristine Sebastian Units: 14 Management Co.: Dunlap & Magee Property Management Inc.

LOFTS ON THOMAS Leasing Office 535 West Thomas Rd. Phoenix, AZ 85013 Phone: (888) 928-4419 Fax: (602) 391-2286 Contact: Lisa Cote Units: 54 Management Co.: AllisonShelton Real Estate Services, Inc NORTHERN OFFICE PROPERTIES 2255 West Northern Phoenix, AZ 85021 Phone: (602) 995-1767 Fax: (602) 995-1863 Contact: Freddy Cortez ONE EAST TUCSON Leasing Office One East Broadway Tucson, AZ 85701 Phone: (520) 792-4000 Fax: (520) 798-1980 Contact: Crystal McGuire Units: 24 Management Co.: The Danmarben Group RAINTREE APARTMENTS Leasing Office 6450 East Golf Links Road Tucson, AZ 85730 Phone: (520) 790-3880 Fax: (520) 790-3902 Contact: Gina DeSisto Units: 364 Management Co.: Greystar Real Estate Partners SAHUARO APARTMENTS Leasing Office 1815 W. Sahuaro Dr. Phoenix, AZ 85029 Phone: (602) 995-1767 Fax: (602) 995-1803 Contact: Freddy Cortez Units: 14 Management Co.: Northern Office Properties

THE DANMARBEN GROUP 177 N. Church Ave. #200 Tucson, AZ 85701 Phone: (520) 547-5030 Fax: (520) 798-1980 Contact: Crystal McGuire VISTA APARTMENTS Leasing Office 2125 W. Vista Ave. Phoenix, AZ 85021 Phone: (602) 995-1767 Fax: (602) 995-1863 Contact: Freddy Cortez Units: 7 Management Co.: Northern Office Properties.

ASSOCIATE MEMBERS AMTRUST BANK DIVISION, NEW YORK COMMUNITY BANK 6900 E. Camelback Road #350 Scottsdale, AZ 85251 Phone: (480) 947-4910 Contact: Fern Hailey Business Code: Financial Services BONNETT, FAIRBOURN, FRIEDMAN & BALINT, P.C. 2325 E. Camelback Road Suite 300 Phoenix, AZ 85016 Phone: (602) 274-1100 Fax: (602) 274-1199 Contact: Jonathan S. Wallack Business Code: Legal Services CBIZ (BRANCH) 3101 N. Central Ave. Phoenix, AZ 85012 Phone: (602) 650-6271 Contact: Kasi Johnston Business Code: Financial Services

COATING & FOAM SOLUTIONS LLC 1100 Cottonwood Ave Suite 300 Hartland , WI 53029 Phone: (602) 399-0784 Contact: John Nassivera Business Code: Roof Coatings

STEADYPAY PAYMENT SOLUTIONS 1201 N. Dixie Highway Ste. 105 Elizabethtown, KY 42701 Phone: (877) 632-9093 Contact: Rose Halberg Business Code: Rent Payment by Payroll Deduction

LORI CLEANING SERVICE 2307 W. Pointsettia Dr. Phoenix, AZ 85029 Phone: (602) 410-3116 Contact: Edwin Camacho Business Code: Cleaning, Janitorial & Maintenance Services

SWAINE ASPHALT CORP. 2413 S. 21st Street Phoenix, AZ 85034 Phone: (602) 371-3410 Fax: (602) 371-8125 Contact: Tom Swaine Business Code: Parking Lot & Driveway Services,Pavement Maintenance

MADDY’S POOL SUPPLY AND SERVICE 81 W. Guadalupe #112 Gilbert, AZ 85233 Phone: (480) 840-6370 Fax: (480) 751-2562 Contact: Cindy Stockton Business Code: Swimming Pool Supplies & Chemicals MYCITYAPARTMENTS. COM 10645 N. Tatum Blvd. #200-285 Phoenix, AZ 85028 Phone: (480) 239-5038 Contact: Greg Swiszcz Business Code: Advertising RKS PLUMBING & MECHANICAL INC. 23659 N. 35th Drive Glendale, AZ 85310 Phone: (602) 966-1866 Fax: (602) 966-1816 Contact: Brandon Studer Business Code: Plumbing Contractors & Services

Apartment News • August 2013

ProVisionAl MeMbers Editorâ&#x20AC;&#x2122;s note: All applicants who are applying to be Regular or Associate members of the Arizona Multihousing Association must complete the application and pay applicable dues. The applicant shall agree to abide by the provisions of the Articles of Incorporation, the Bylaws of the association, and by the Code of Conduct prescribed by the association. The applicant will then be classified as a Provisional member. During this period, the Provisional member will have the rights and responsibilities of full membership. Within 60 days of applying for membership, the names of the Provisional members will be published in Apartment News, and existing members will be encouraged to provide comments on the suitability of the application. If no negative comments are received from existing members within 90 days of membership application, the Provisional member will be deemed automatically approved into membership. If any negative comments are received, the Ethics Review Board must review the application

REGULAR MEMBERS 7382 WREN LLC 2054 N. Old Kettle Drive Prescott, AZ 86305 Phone: (928) 776-1881 Contact: Malcolm Barrett Units: 4 IROC CRESCENT RIDGE Leasing Office 3980 W. Linda Vista Blvd. Tucson, AZ 85742 Phone: (520) 744-7557 Fax: (520) 744-1499 Contact: Angelica Ramirez Units: 272 Management Company: Allison-Shelton Real Estate Services, Inc

within 120 days from the receipt of the negative comment and recommend to the Board of Directors the acceptance or rejection of the application. If the Ethics Review Board does not recommend acceptance of a Provisional member, the Provisional member must be notified and given the opportunity to request a hearing pursuant to the Bylaws. If the directors reject an applicant, the AMA refunds all membership fees paid except for a $35 application-processing charge. The following Provisional members applied for affiliation in June 2013. Any AMA member in good standing can e-mail or send a letter commenting on the acceptability of any or all applicants seeking AMA Regular or Associate member status to the AMA Ethics Review Board. The e-mail goes to info@azama.org. The mailing address is: Arizona Multihousing Association, Ethics Review Board, 818 North 1st Street, Suite L160, Phoenix, AZ 85004.

MICHELLE SIMAS 3055 E. Rose Lane Phoenix, AZ 85016 Phone: (602) 334-1264 Fax: (602) 334-1264 Contact: Michelle Simas Units: 2 IROC REHOBOTH PLACE, LP Leasing Office 2610 W. Hazelwood Phoenix, AZ 85017 Phone: (602) 281-6058 Contact: Myron Ware Units: 47 Management Company: Village Management Company

ASSOCIATE MEMBERS ARIZONA HEALTH 6245 E. 22nd Street Tucson, AZ 85711 Phone: (520) 790-5377 Fax: (520) 790-6624 Contact: Mary Ann Santander Business codes: Exercise Equipment BEHR PAINT CORPORATION/ KILZ (TUCSON BRANCH) 19713 N. 69th Ave. Glendale, AZ 96704 Phone: (520) 338-0455 Contact: Marc Altamirano Business codes: Paint & Coatings

Phoenix Painting, inc.

2836 West Durango Phoenix, AZ 85009

Since 1990 Douglas galle Estimator

Repaint Specialist Apartments/Multi Unit Retirement/Commercial

Mobile (602) 421-7800 Office (602) 447-0404 Fax (602) 447-0100 Email: doug@phxptg.com

Statewide & Multi State Licensed

RED HOT-SPOT COMPANY 8340 N. Thornydale Rd. Suite 110-433 Tucson, AZ 85741 Phone: (520) 303-5548 Contact: Zack Spain Business codes: Internet Access Provider (Wireless)

BUSINESS PROPERTY TRUST 1331 NW Lovejoy St. Suite 755 Portland, OR 97209 Phone: (503) 278-3434 Fax: (503) 278-3131 Contact: Stephanie Ying Business codes: Self Storage/Vehicle Storage COLUMBIA RECOVERY GROUP 1309 120th Ave. NE Bellevue, WA 98005 Phone: (877) 622-1132 Fax: (425) 646-1395 Contact: Alex Gallegos Business codes: Collections

WLANJV 5200 Eller Springs Rd. Suite 1013 Dallas, TX 75248 Phone: (214) 697-3991 Contact: James Treatch Business codes: Internet Services & Access Provider

TURNOVER PAINTERS, LLC 7000 N. 16th Street Unit 120 Phoenix, AZ 85020 Phone: (602) 753-8876 Contact: Trey Upshur Business codes: Painting Services

Interested in serving on the AMA Board of Directors?

DE ATLEY EVENTS & DESIGN 84 West Teakwood Place Chandler, AZ 85248 Phone: (480) 544-7042 Contact: Shannon De Atley-Johnson Business codes: Event Coordinating FSI CONSTRUCTION 5728 Tegue Rd. Houston, TX 77041 Phone: (713) 690-5330 Fax: (713) 690-9220 Contact: Tony Whitaker Business codes: General Contractor/Construction Management PROPERTY MANAGEMENT EZ, LLC 9040 S. Rita Rd. Suite 1270 Tucson, AZ 85747 Phone: (520) 250-2274 Contact: Jose Arturo Salmeron Business codes: Property Management Software

Nominations are now open! The Leadership Development Committee meets annually to nominate Regular members and up to seven Associate members for the AMA Board. Please send your letter of interest no later than September 27, 2013 to: Leadership Development Committee c/o Tom Simplot, President/CEO tsimplot@azama.org

RMOR FIRE PROTECTION, INC.

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Cell 480-238-0625 Office 480-633-5922

Armor Fire Protection is a locally owned and operated company that has been in the valley for over 15 years. We offer all Fire Protection Services, Maintenance, Repairs, and New installs for; Sprinkler Systems, Kitchen Hood Suppression Systems, Fire Extinguishers, Commercial and Residential Annual Inspections and Certifications, Sales, E-lights, Alarms, Hydrants, and Backflow Tests.

www.armorfirepro.com Apartment News â&#x20AC;˘ August 2013

ArizonA Multihousing AssociAtion Reverse ...continued from front page was developed to be like a “speed dating” event where participants could give their “elevator speech” and learn more about management

companies’ priorities and needs. The after-party brought together all of the participants for a causal gathering where members could con-

tinue their conversations. This popular close to the annual event featured an outstanding buffet for all of the guests.

Thanks to all of the event sponsors and participants for making this year’s Reverse Trade Show a great success. Continued on page 11

Prime Group’s Winning Team

MEB Management makes an impression.

Relaxing at the after party with old and new friends.

Mike Ruchon, Distinctive Carpets, works the room as the emcee.

We are the apartment experts.

www.azama.org

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Now serving Phoenix, AZ Joseph Chaplik President / Designated Broker

480.305.5600 | www.josephbernard.net Interested in joining our award-winning brokerage team? Please call or visit our website for more information. 10

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9 6 5717 3 2 0 6 Great Prices Interior Repaint Specialists Drywall & Texture Repairs 15+ years of Service Valleywide Roc#148170 1833 E. Baseline Rd., #262 Gilbert, AZ 85233 Apartment News • August 2013

ArizonA Multihousing AssociAtion Reverse ...continued from page 10 Tucson AMA Thanks Reverse Trade Show Sponsors:

GOLD SPONSORS FSI Construction ATI Restoration

SILVER SPONSORS Valley Protective Services

BRONZE SPONSORS ApartmentFinder Distinctive Carpet Fergeson Lease Hawk

Distinctive Carpet’s Mike Rochon take a break with Chris Evans of HSL Properties.

All smiles with the Republic Services team.

www.facebook.com/AZMultihousing Twitter - @AZMultihousing

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Apartment News • August 2013

1- 8 8 8- M A C- G RAY

To scan with your smartphone, download a free Barcode Scanner.

ArizonA Multihousing AssociAtion

21st Century Ratings and Reviews: How to Win Friends and Inﬂuence People in the Digital Age with a four out of five star rating 80 to 84 percent of the time. For products and services with only three stars, the purchase recommend rate drops drastically to 14 percent. • Consumers are only 2 percent likely to engage with a firm that has no ratings and reviews.

By LinnellTaylor Marketing

the age of digital marketing, it’s sometimes challenging to embrace some of the biggest and time-tested tenets of customer satisfaction. “After all of these years, the primary thing that people have the most problems with are interactions with other people,” explained Patrick Morin at AIM 2013 in the conference kick-off presentation 21st Century Reviews: How to Win Friends and Influence People. Morin--one of the country’s top rated Dale Carnegie certified speakers and a partner at the Cross Partnership--joined multifamily industry consultant Margette Hepfner for an exclusive application of Carnegie’s customer service mantra to the world of online apartment ratings and reviews, an arena where Hepfner noted the following trends:

“Prospects interacting with reviews spend 25 percent more time online and are 40 percent more likely to convert into a lead, Hepfner said.

• A lack of a review can be as harmful or more harmful than negative reviews. • Consumers will recommend or purchase from a product or service

“Fact: it’s better to control the conversation.” The session also included a lightning round workshop in Carnegie’s “Twelve Ways To Win People to Your Way of Thinking:” • The only way to get the best of an argument is to avoid it. • Show respect for other people’s opinions. Never say “you’re wrong.” • If you are wrong, admit it quickly and emphatically. • Begin in a friendly way.

• Get the other person saying “yes, yes” immediately. • Let the other person do a great deal of the talking. • Let the other person feel the idea is his or hers. • Try honestly to see things from the other person’s point of view. • Be sympathetic with the other person’s ideas and desires. • Appeal to the nobler motives. • Dramatize your ideas. • Throw down a challenge. While Morin acknowledged that many of Carnegie’s customer service commandments may seem like common sense, he affirmed that consistent application of the principles-particularly in the face of customer conflict--remains a key challenge. “Your culture is your strategy, and customer service related cultures like Zappos and Nordstrom take off,” Morin said. “Remember that we are building relationships. Sometimes these rules are the blinding flash of the obvious, but the problem is that common sense does not always mean common practice.” q

Patrick Morin and Margette Hepfner kick off AIM 2013 with the 21st Century Reviews panel.

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ArizonA Multihousing AssociAtion Project ...continued from page 2

“At the end of each season, we certify properties that have gone above and beyond the call of duty to proactively educate and empower their residents. By inviting surrounding neighbors and businesses properties make it a win/win at their Proj-

ect S.A.F.E. events,” added longtime Project S.A.F.E. committee chair, Leigh Massey of VP of Operations for Centurion Management. From Eloy to El Mirage, Tucson to Tempe and many cities and towns in between, the AMA is grateful for

the participation and impact of this unique program to residents and surrounding neighborhoods. Over the coming months, a panel of volunteers will be reviewing the results of these safety events and honoring the best projects at the annual “Best of” din-

ners in September and October. Join the AMA on September 18th in Phoenix, and October 17th in Tucson to honor the “Best of ” Contest winners that made Project S.A.F.E. an event to remember for their residents, staff and neighbors. q

www.azama.org

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ArizonA Multihousing AssociAtion

National Rent Growth Slows for Eighth Consecutive Quarter Axiometrics Inc., the leading provider of apartment data and market research, reports that at the national level annual effective rent growth slowed to 3.2% in the second quarter of 2013. For comparison, annual effective rent growth in the second quarter of 2012 measured 4.0%. Further, Axiometrics’ data indicates that the effective rent growth rate has slowed for eight consecutive quarters as many Metropolitan Statistical Areas (MSAs) are decelerating from very strong growth the previous three years. Peak annual rent growth at the national level during this current cycle was 5.3% in July 2011. Despite the slowdown nationally, many individual markets are still generating very strong rent growth rates, with 20 of the top 88 MSAs re-

porting annual effective rent growth of greater than 4.0%. While the national growth rate has been slowly decelerating over the past eight quarters, it should also be noted that the current growth rate is still above the long-term average of 2.1%. Occupancy at the national level remained strong, measuring 94.7% in the second quarter of 2013. A year ago the occupancy rate stood at 94.3%. The improvement in occupancy has occurred despite an increasing wave of new apartment supply. During the second quarter, 40,739 new apartment units were delivered, up from 18,861 units delivered in the second quarter of 2012. Apartment deliveries have totaled 124,500 over the trailing 12 months. With the pace of new deliveries increasing, the total for

new deliveries in 2013 should reach 185,348 units by the end of the year. Fewer Concessions Mean Higher Rents As the market has tightened over the past few years, it has become increasingly difficult for renters to find rental concessions, at least in most MSAs. At the national level, concessions lowered asking rents 1.4% in the second quarter, which is the equivalent of five days free rent on a 12-month lease. For comparison, Axiometrics reported that concessions lowered asking rents 2.4% a year ago and 3.7% two years ago. The peak for concession values was in December 2009 when asking rents were lowered 7.5% by the use of concessions.

Asset Class Performance Class C properties continued to outperform Class A and B properties for effective rent growth in the second quarter of 2013, a trend that began in October 2012. Over the prior year, effective rents increased 4.1% for Class C properties, compared to 2.9% and 3.4% for Class A and B, respectively. Class C properties have an average occupancy rate of 93.3%, which is the lowest of the three groups, but they do show the best year-over-year occupancy growth. Class A properties have the highest occupancy rate at 95.2%, however this rate is 23 basis points lower than a year ago.

Continued on page 15

Interested in serving on the AMA Board of Directors?

Let’s Share Fresh Air Arizona Smoke-Free Living is a coalition comprised of health organizations and community advocates striving to create smoke-free living options for all Arizonans. For more information or to setup a one-on-one consultation, please call (602) 258-7505 or email us at info@azsmokefreeliving.org.

www.AzSmokeFreeLiving.org 14

ArizonA Multihousing AssociAtion National Rent

...continued from page 14

Top Performing Markets For the second quarter, 11 MSAs had annual effective rent growth of 6.0% or greater, and all 11 of those markets were located in just four states: California, Colorado, Florida, and Texas. The top MSAs for effective rent growth in the second quarter of 2013 are outlined below: In addition to having all 11 of the top rent growth markets, California, Colorado, Florida, and Texas also had several other high-ranking MSAs for rent growth: 14. Austin-Round Rock,

TX (4.5%), 16. Jacksonville, FL (4.3%), 17. Miami-Miami Beach-Kendall, FL (4.2%), 22. Dallas-Plano-Irving, TX (3.9%), and 24. Tampa-Saint Petersburg-Clearwater, FL (3.8%). Top Markets for New Construction Axiometrics also reports that the strong apartment performance the past three years has spurred a rebound in construction activity in many MSAs. Specifically, new units will be delivered in 182 MSAs

around the country in 2013, and national deliveries will increase from 87,077 units in 2012 to 185,348 units in 2013. Texas had three of the top five MSAs in the nation for units delivered during the second quarter. Axiometrics notes that even with the escalated delivery numbers from last year, the Texas MSAs still show some of the best effective rent growth rates in the country as demand is maintaining pace with supply. q

Axiometrics is the only multifamily research provider to survey every property in its database at the floor plan level every month. Every property. Every month. Only Axiometrics. Learn more at www.axiometrics.com or by calling 214-953-2242.

National Performance by Asset Class

Class A B C

Annual Effective Rent Growth 2Q12 2Q13 4.6% 2.9% 3.8% 3.4% 3.8% 4.1%

Occupancy Rate 2Q12 95.5% 94.9% 92.4%

2Q13 95.2% 95.1% 93.3%

MSAs Delivering the Most New Units in Second Quarter 2013 Number of Units Delivered Within Quarter Full Year Rank* 2Q12 2Q13 2012 2013 1 Dallas-Plano-Irving, TX 1,303 3,203 5,882 11,104 2 3 4 5 6 7

Houston-Baytown-Sugar Land, TX Washington-Arlington-Alexandria, DC-VA-MD-WV Chicago-Naperville-Joliet, IL Austin-Round Rock, TX Los Angeles-Long Beach-Glendale, CA Seattle-Bellevue-Everett, WA

1,098 1,149 393 428 81 618

2,593 2,479 2,079 1,692 1,563 1,464

4,522 6,173 1,373 2,763 781 2,821

8,932 11,318 4,448 7,489 5,038 7,458

8 9 10

Atlanta-Sandy Springs-Marietta, GA Raleigh-Cary, NC San Antonio, TX National

185 171 535 18,861

1,448 1,170 1,138 40,739

1,537 698 2,205 87,077

5,157 5,101 4,021 185,348

Rank 1 2 3 4 5 6 7 8 9 10 11

MSA Boulder, CO Oakland-Fremont-Hayward, CA Cape Coral-Fort Myers, FL Corpus Christi, TX North Port-Bradenton-Sarasota, FL Denver-Aurora, CO Palm Bay-Melbourne-Titusville, FL Naples-Marco Island, FL San Jose-Sunnyvale-Santa Clara, CA San Francisco-San Mateo-Redwood City, CA Houston-Baytown-Sugar Land, TX National

Annual Effective Rent Growth 9.8% 9.6% 8.9% 8.4% 6.9% 6.8% 6.8% 6.6% 6.5% 6.4% 6.0% 3.2%

Occupancy Rate 96.1% 96.4% 95.0% 95.9% 94.9% 95.5% 94.9% 98.0% 96.3% 95.8% 94.3% 94.7%

*Rank based on annual effective rent growth out of 88 MSAs

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Apartment News • August 2013

4491 Apartment News - May 2010 issue size: 4.875 x 3.625 Release: PDF emailed to Jennifer Duven

eVents & trAinings

AMA EVENT INFORMATION & REGISTRATION COMMITTEE MEETINGS August 14 PROJECT S.A.F.E. Time: 2:00 p.m. Location: AMA Office

September 18 MEMBERSHIP Time: 9:00 a.m. Location: AMA Office September 24 AFFORDABLE HOUSING COMMITTEE Time: 8:00 a.m. Location: AMA Office

August 21 MEMBERSHIP COMMITTEE Time: 9:00 a.m. Location: AMA Office August 27 AFFORDABLE HOUSING COMMITTEE Time: 8:00 a.m. Location: AMA Office GOVERNMENT AFFAIRS Time: 9:00 a.m. Location: AMA Office

TUCSON EVENTS

AMAPAC Time: 11:00 a.m. Location: AMA Office

August 16 BIG HEARTS FOR LITTLE HANDS BOWL-A-THON Time: 2:00 p.m. Location: AMF Christown Lanes, 1919 W. Bethany Home Rd., Phoenix, AZ 85015

September 5 FIVE STAR Time: 10:00 a.m. Location: AMA Office

September 18 PHOENIX DINNER MEETING Time: 5:00 p.m. Location: El Zaribah Shrine Auditorium, 552 N. 40th St., Phoenix, AZ 85018

September 11 PROJECT S.A.F.E. Time: 2:00 p.m. Location: AMA Office

For more information please contact James Tunnell at 602-296-6212 or by email jtunnell@azama.org

GOVERNMENT AFFAIRS Time: 9:00 a.m. Location: AMA Office

VALLEY EVENTS

AMAPAC Time: 11:00 a.m. Location: AMA Office

September 26 PERSPECTIVES & PROJECTIONS CONFERENCE Time: 8:00 a.m. - 1:00 p.m. Location: Sheraton Downtown Hotel, 340 North 3rd Street, Phoenix

August 16 INDEPENDENT RENTAL OWNERS COUNCIL Time: 11:00 a.m. Location: 1001 N. Alvernon Way, Ste. 101, Tucson, AZ 85711 September 20 TUCSON EDUCATION CONFERENCE AND TRADE SHOW Time: 9:00 p.m. Location: Tucson Convention Center, 260 S. Church Ave., Tucson, AZ 85701

September 16 BIG HEARTS FOR LITTLE HANDS Time: 3:00 p.m. Location: UMOM

AMA EVENT & SEMINAR LOCATIONS VALLEY

TUCSON

AMA OFFICE ** NEW ** 818 N. 1st Street Phoenix, AZ 85004

AMA OFFICE 1001 N. Alvernon Way, Suite 101 Tucson, AZ 85711

MOUNTAIN PRESERVE RECEPTION CENTER 1431 East Dunlap Ave. Phoenix, AZ 85020

DOUBLETREE HOTEL TUCSON AT REID PARK 445 N. Alvernon Way Tucson, AZ 85711

RED MOUNTAIN VILLAS 815 N. 52nd St. Phoenix, AZ 85008

FLAGSTAFF LITTLE AMERICA HOTEL 2515 E. Butler Ave. Flagstaff, AZ 86004

RANDOLF GOLF COURSE CLUBHOUSE 600 S. Alvernon Way Tucson, AZ 85711

Event Fee Update This year the AMA has instituted a new policy for late registration pricing. Our regular pricing for Dinner Meeting registration will be

$59.00 in Phoenix and $49.00 in Tucson.

If you wish to attend and cannot reserve space by

the Friday prior to the event, a late charge of $20.00

per ticket will apply. This price increase is due to the added charges the venues pass along to the AMA. Please register early for each event!

Apartment News • August 2013

eVents & trAinings

Training Opportunities AMA Phoenix Training Opportunities FAIR HOUSING With the new Non-Discrimination laws, understanding and complying with fair housing laws and the American with Disabilities Act (ADA) is more important than ever for rental property owners and managers. This interactive course will provide an overview of fair housing and ADA law and investigative procedures. This course is taught by an AMA attorney. Fair Housing Real Estate CECs pending August 8 Time: 9:00 a.m.-12:00 p.m. Cost: $29 for members, $49 for non-members REAL ESTATE CONTRACT WRITING Whether you are a rank beginner or seasoned expert, there is no excuse for not knowing and understanding the real estate contract. After taking this course, attendees will be prepared to write legal, binding contracts for real estate transactions. August 15 Time: 9:00 a.m.-1:00 p.m. Cost: $29 for members, $49 for non-members

AZ LANDLORD TENANT SEMINAR Knowing how to use and comply with state law that governs all rental housing operations can save time, make you money, and minimize legal difficulties. This is a must for any property owner, community manager and leasing agent. You will review the revised law, which outlines the rights and responsibilities for both landlords and renters. Time will be allocated for audience questions and answers. This class will be instructed by an AMA attorney. Fair Housing Real Estate CECs pending. September 19 Time: 9:00 a.m.-12:00 p.m. Cost: $29 for members, $49 for non-members CERTIFIED APARTMENT PORTFOLIO SUPERVISOR (CAPS) Take the next step in your professional development and become a certified success by earning your Certified Apartment Portfolio Supervisor (CAPS) designation. This nationally recognized designation is for multi-site supervisors and experienced apartment managers with a CAM, ARM or RAM designation. Topics included: Legal responsibilities & Risk Management, Financial Management, Property Perfor-

mance Management, Property Evaluation & Due Diligence, and Effective Leadership. The final exam is taken online and all graduates are listed in the NAA’s Units magazine. This program is a total of five (5) days and attendance for all classes is mandatory. September 10 - 14 Time: 9:00 a.m.-5:00 p.m. Cost: $1,200 for members, $1,475 for non-members NATIONAL APARTMENT LEASING PROFESSIONAL (NALP) Leasing professionals are the first people prospective residents meet, and often their only gauge of the property staff. This course is designed to teach these professionals skills to help them become top producers. Topics include: Keys to Success in Leasing, Telephone Presentations, Leasing and the Internet, The Leasing Interview, Leasing Demonstration & Resolving Objections, Rental Policies and Procedures, Legal Aspects, and The Market Survey Presentation. This program is a total of five (5) days and attendance for all classes is mandatory.

September 4th & 25th October 9th & 23rd November 20th Time: 9:00 a.m.-5:00 p.m. Cost: $359 for members, $475 for non-members

AMA Tucson Education Opportunities CPR AND FIRST AID CERTIFICATION It’s important for your on-site staff team to know how to recognize and handle an emergency situation until paramedics arrive. Those who successfully complete the course will earn a two-year CPR completion card and Arizona state certification. August 13 Time: 9:00 a.m.-1:00 p.m. Cost: $69 for members, $89 for non-members

The latest information about aMa activities, including on-line registration for events and classes, is available around-the-clock on the aMa Web site, www.azama.org. Or call the aMa ofﬁce at 602-296-6200 or 800-326-6403. Apartment News • August 2013

ArizonA Multihousing AssociAtion

Dealing With A Deceased Tenant’s Personal Property By Matt Koglmeier, Esq. and Michael R. Fletcher, Esq., Koglmeier Law Group, PLC.

an owner or manager of rental property in Arizona, you will likely have to deal with the death of a tenant at some point in your career. One of the questions most often presented when a tenant has died is how to properly handle the deceased tenant’s personal property. This article seeks to provide helpful tools for property managers when dealing with a deceased tenant’s personal property. Access to remove personal property should only be granted when the person desiring access provides one of the following: 1. A certified copy of court documents (Letters of Testamentary and a Court Order) appointing them the personal representative or a special administrator of the deceased person’s estate. 2. An “Affidavit for the Collection of Personal Property” in accordance with A.R.S. 14-3971. 3. A provision in the lease that permits the release of keys and property to a specified person(s) in the event of disability or death of the tenant.

The easiest document to acquire is the “Affidavit of Collection of Personal Property”. The Affidavit must state: 1. No application for appointment of a personal representative is pending in any court and there has been no personal representative appointed. If one was previously appointed, then more than one year

3. At least thirty days has elapsed since the date of death. 4. The claimant is entitled to delivery of the property. Upon presentation of any of these documents, you may release the property and have no liability to other potential claimants. You should also be aware of claims

other will which you are not aware of that leaves the property to someone else. 2. The person is listed as the notification relative on the death certificate. 3. The person claims to be the mother, father, sister, brother or other close relative of the deceased. 4. The person claims to be the person’s closest friend or spouse. When presented with these unique situations, be careful and let your attorney review documents presented by someone claiming a right of access to the apartment. Being too cooperative in such a difficult time may lead to significant liability. Matt Koglmeier and Michael R. Fletcher are attorneys with Koglmeier Law Group, PLC. They can be reached at 480-9625353.

has had to have elapsed since the closing statement was filed and the personal representative has been discharged. 2. The value of the decedent’s estate, less any liens and encumbrances, is less than $50,000.

that do not entitle an individual access to remove personal property. The following do not allow you to release personal property to a third-party: 1. A will stating that the property has been left to the person who wants access. The legality of any will is left to the courts. There may be an-

The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.

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ArizonA Multihousing AssociAtion

Dealing with Tenants Possessions By Andy M. Hull, Esq. Hull, Holliday and Holliday, PLC.

requently landlords are left with the dilemma of what to do with a tenant’s possessions that are left behind after a rental unit has been vacated. The manner in which these possessions must be dealt with varies depending on how possession of the rental unit was returned to the landlord. The simplest scenario occurs when possession of the rental unit is returned by the tenant themselves. This is accomplished when the tenant returns keys or directly informs the landlord in writing that they have vacated the unit and are returning possession. Any property left behind in this case can be trashed out and disposed of. Additionally the cost of removing and disposing of this property may be passed on to the tenant by accounting for the expense on the security deposit disposition statement. When a tenant has vacated a rental unit but has not returned keys or informed the landlord that they have vacated and possession is returned, dealing with possessions falls under

Apartment News • August 2013

the abandonment procedures set forth under A.R.S. § 33-1370. When a landlord believes a rental property has been abandoned, they must first post and certify mail a notice of abandonment to the tenant’s last known address or any alternative addresses known to the landlord. The landlord must then wait the 5 full days allowed per law before entering the property. If during the 5 day period, if the tenant contacts the landlord, no entry can be made. If there is no contact the landlord may enter the property. Once entered, if possessions remain, the landlord must inventory the property and send a notice of abandoned property by certified mail to the last known address. The landlord must then store the property for ten (10) days. The property may be stored at the property or it can be moved to another location for storage. The notice of abandoned property must include the location of where the property is being stored, what property is being stored and the amount of the daily storage fees. The tenant is allowed one entry during this time to remove personal effects such as medicine, tools, clothes, identification, financial or employment document, et cetera. Tenant may pay the landlord the amount of the daily storage costs

to obtain the remaining property. If the tenant does not pay the storage costs for their property before the expiration of the ten (10) day period, the landlord may then hold a public sale of the items and apply the proceeds of the sale to the tenant’s outstanding monies due. Any excess proceeds from the sale would be returned to the tenant. The landlord’s records of all actions regarding the notification, inventory and sale of a tenant’s property and any excess proceeds if not deliverable, must be retained for a minimum of twelve (12) months.

wise to reclaim their property, the tenant must pay the reasonable costs of storage, moving and inventorying their possessions. If the tenant does not reclaim their property, the landlord may sell or dispose of the items after the 21 days has expired. Once again, any proceeds over and above the monies due the landlord must be returned to the tenant or held with the records for twelve months if they are undeliverable.

When a tenant has been evicted and the Writ of Restitution has been executed (constable lockout), the process changes slightly. Pursuant to A.R.S. § 33-1368(E), the time that the tenant’s property must be held in a lockout situation is 21 days. The landlord must inventory the possessions and certify mail, return receipt requested, a 21 Day Notice along with the inventory to the tenant’s last known address and any alternate addresses which may be known by the landlord. The tenant has the right to one (1) entry during this period to remove their personal effects, just as they did under the abandonment procedures. Other-

Andy M. Hull is the principal of Hull, Holliday and Holliday, PLC. He can be reached at 602.230.0088.

ArizonA Multihousing AssociAtion

Service Animal Registrations By Judy Drickey-Prohow, The Law Offices of Scott M. Clark, P.C.

your resident has stopped by the office to introduce his new service dog. You had asked for proof that the dog is a service dog, and evidence that the resident needed it in order to have an equal opportunity to use and enjoy his dwelling. Behold the proof! The dog is decked out in a large vest that says “Service Dog Full Access.” To top it off the dog has an ID tag that says “Service Dog” and the resident hands you a nicely laminated pass that indicates that the dog he has just introduced to you is a service dog for a person with a disability. Except that the dog may not be a service dog at all. Whether the resident knows it or not, the only thing that these designations “prove” is that the resident went onto someone’s website and spent what may be a significant amount of money to enrich e-tailers. At www. ServiceDogGear.com,, for example, anyone can purchase a “complete service dog vest with exclusive patch, ID Badge and Zipper Pocket” for $59.99 plus tax. If the items were “customized” to include the name of the owner/handler and/or the ani-

mal, the resident paid more. Overall, though, he may consider it a bargain because it is less than the pet deposit and pet rent at your property. Another website, Free My Paws, allows owners to determine for themselves if they qualify for a service animal by taking a “disability self-assessment test.” They are asked (1) if they currently have physical or mental impairments and (2) if those physical or mental impairments substantially limit one of more of their major life activities. If they answer yes to both questions, they qualify and can purchase a service kit, a therapy kit or an emotional kit for $199.99. No proof of disability is required. Included in the kits are two (2) personalized (credit card size) ID cards, three (3) collar ID tags, a personalized embroidered vest with the animal’s name and a center patch, two (2) “Service Dog on Duty” reflective strips, and free standard shipping. Free My Paws recommends but does not require annual renewal of this certification for the low cost of $24.99 per card. At the USARplus website (United Service Animal Registry) shoppers can purchase a basic registration packet for $50.00 or can upgrade to bronze, silver, gold or diamond packages for up to $240.00. For the

basic package they receive a service animal ID card personalized with a photo of the animal, a service animal handler ID card (also personalized with a photo of the handler), a registration certificate and four stickers. The diamond package has more of the same but also includes a “handcrafted service animal vest” designed to fit the particular animal. At this website, customers must click a box to confirm that they have some type of disability based on an ADA definition, but the instructions note: “You are not required to have a doctor’s excuse or formal diagnosis” in order to qualify. The “Service Animal Registry of California” holds itself out as a registry where “owners of emotional support animals and service animals can easily and quickly register the status of their animal online.” For “only $38.87” an animal owner can register up to “TWO (2) animals for the LIFETIME of both animals” and once money is exchanged this online retailer will deliver certificates in electronic form as a PDF file, as well as a “BONUS Landlord and Business Owner letter” that the resident can use “for your housing applications and when accessing businesses” anywhere in the United States. “No lengthy surveys and NO photo of the service animal is required for registration.” Applicants must merely click the website and affirm that the animal being registered “meets the definition and criteria for an emotional support animal or service animal in the State of California” and that the person wants to register the animal “now.” Of course none of these ID cards, patches, collar tags, vests or certificates provide the proof that a property manager needs in order to determine whether to allow a resident to keep a particular animal as an assistive/service/companion animal. The proof that the property needs is not an ID card, a fancy vest or anything else that can be purchased online. Rather, properties must make their decisions

only based on a determination as to whether the person seeking to keep the animal is a person with a disability and whether the person needs the animal because of that disability. No national registry provides that information and there is no approved federal or state certification for such animals. As HUD set out in its latest guidance on “Service Animals and Assistive Animals for People With Disabilities,” http://portal.hud. gov/hudportal/documents/ huddoc?id=servanimals_ntcfheo2013-01.pdf, to qualify for an accommodation a tenant (or applicant) must show that he/she is a person with a disability and that he/she needs he animal because of the disability. Under these criteria landlords must grant an accommodation if the need for the animal is apparent. If the need is not apparent, the property may request documentation from a physician, psychiatrist, social worker, or other health care professional demonstrating that the animal works, provides assistance, performs tasks or services, or provides emotional support that alleviates one ore more of a person’s identified symptoms or effects of an existing disability. Vests, ID cards, collar tags and certifications from commercial or nonprofit organizations don’t meet these standards and should never be used in determining whether to allow a resident to keep an animal as an assistive animal. q Judy Drickey-Prohow is an attorney with the Law Offices of Scott M. Clark, P.C.. She can reached at 520.241.1847. The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.

Please Visit Us At www.azama.org

Apartment News • August 2013

PRODUCTS & SERVICES GUIDE

The AMA suggests that members using services listed in the Products & Services Guide request proof of workers’ compensation insurance and contractor’s license prior to contracting work.

Reader notice: Under Arizona law, all residential and commercial contractors are required to be licensed by the state unless they fall under the handyman exemption for projects which require no building permit and are less than $750 for the total contract price. For more information or to verify the license status of an Arizona contractor, call 602-542-1525 or 888-271-9286 (toll-free outside Maricopa County) or visit www.rc.state.az.us. 24 HR RESTORATION (FIRE, FLOOD ETC.) Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . (623) 266-2761 ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 Belfor USA Group Statewide* . . . . . . . . . . . . . . . . (623) 434-3333 Belfor USA Group (Tucson) Statewide* . . . . . . . . . . . . . . . . (520) 408-6900 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Capstone Group LLC Metro Phoenix . . . . . . . . . . . . . (480) 970-5424 Checks Restoration Statewide* . . . . . . . . . . . . . . . . (480) 619-2868 Concierge Contractors, Inc. Nationwide. . . . . . . . . . . . . . . . (623) 247-0000 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . (602) 765-6162 Disaster Restoration, LLC Metro Phoenix . . . . . . . . . . . . . (602) 251-2300 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 First Choice Restoration, Inc Metro PHX & Metro Tucson. . . (480) 981-1131 Interstate Restoration Nationwide* . . . . . . . . . . . . . . . (602) 714-7290 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . (602) 944-2645 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Pinnacle Restoration (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 293-2770 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . (520) 888-4826

ACCESS CONTROL Safeguard Statewide* . . . . . . . . . . . . . . . . (480) 609-6200 Integrated Protective Systems, Inc Metro Phoenix* . . . . . . . . . . . . (623) 587-1244 Schlage Statewide . . . . . . . . . . . . . . . . . (512) 563-1977 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

ADVERTISING AArrow Advertising Statewide . . . . . . . . . . . . . . . . . (602) 750-7181 Apartment Finder Tucson* . . . . . . . . . . . . . . . . . . (520) 887-8500 Apartment Guide-Phoenix Valleywide . . . . . . . . . . . . . . . . (602) 484-0894 Apartments.com/Republic Media Tucson . . . . . . . . . . . . . . . . . . . (602) 444-8916 Apartments.com/Tucson Newspapers Tucson* & Surrounding Area* . (520) 573-4581 Arizona Housing Solutions LLC Statewide . . . . . . . . . . . . . . . . . (520) 505-4462 For Rent Media Solutions (Phoenix) Metro Phoenix* . . . . . . . . . . . . (602) 277-8797 For Rent Media Solutions (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 577-9600 Move.com Nationwide* . . . . . . . . . . . . . . . (800) 978-7368 MyCityApartments.com Statewide* . . . . . . . . . . . . . . . . (480) 239-5038 Rent.com Nationwide* . . . . . . . . . . . . . . . (310) 264-3670 Rentbits Metro Phoenix* . . . . . . . . . . . . (303) 640-3160 Tucson Apartment Guide Tucson . . . . . . . . . . . . . . . . . . . (520) 584-0088 WebListers LLC Nationwide* . . . . . . . . . . . . . . . (800) 784-2155

ADVERTISING ANALYSIS & TRAINING LeaseHawk AZ*, CO* & UT* . . . . . . . . . . (800) 485-84304 Occupancy Solutions LLC Nationwide* . . . . . . . . . . . . . . . (800) 865-0948

ADVERTISING SPECIALTIES & PREMIUMS 2incent Concept Promotions Nationwide* . . . . . . . . . . . . . . . (623) 249-7760 Brown and Bigelow - Snyder Promo Nationwide* . . . . . . . . . . . . . . . (602) 265-8818 Tortuga Promotions Nationwide* . . . . . . . . . . . . . . . (480) 966-9076

AIR CONDITIONING/HEATING SYSTEMS, PARTS & SUPPLIES RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

AIR CONDITIONING/HEATING-CENTRAL SERVICES R.T. Brown Mechanical Inc. Statewide* . . . . . . . . . . . . . . . . (480) 964-3807 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Heating & Cooling Metro Phoenix . . . . . . . . . . . . . (602) 466-1932 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207

AIR CONDITIONING/HEATING-CENTRAL SYSTEM Badger Heating/Cooling Valleywide . . . . . . . . . . . . . . . . (480) 855-1671 Sun Devil Heating & Cooling Metro Phoenix . . . . . . . . . . . . . (602) 466-1932

AIR CONDITIONING/HEATING-GENERAL SERVICES Alliance Plumbing Service & Repair Phoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020 Archie’s HVAC & Electric Valleywide* . . . . . . . . . . . . . . . (480) 921-8350 Arizona Comfort Solutions/West Coast Plumbing & Air Metro Phoenix* . . . . . . . . . . . . (623) 780-4550 Dal Air Conditioning & Heating, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 969-0259 DP Air Corporation Metro Tucson* . . . . . . . . . . . . . (520) 622-3241 F and I Heating & Air Conditioning Metro Phoenix* . . . . . . . . . . . . (602) 218-8813 Intelligent Design Air Conditioning & Heating Metro Tucson* . . . . . . . . . . . . . (520) 333-2665

R.T. Brown Mechanical Inc. Statewide* . . . . . . . . . . . . . . . . (480) 964-3807 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Heating & Cooling Metro Phoenix . . . . . . . . . . . . . (602) 466-1932 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . (480) 998-9620 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . (623) 935-0640

ALARM SYSTEMS Lynx Alarm Metro Phoenix . . . . . . . . . . . . . (480) 840-6030 Red Hawk Fire & Security Metro Phoenix . . . . . . . . . . . . . (480) 344-6300 Red Hawk Fire & Security (Tucson) Metro Tucson . . . . . . . . . . . . . . (520) 388-1100 Safeguard Statewide* . . . . . . . . . . . . . . . . (480) 609-6200 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

ANSWERING SERVICES Corporate Answer Nationwide* . . . . . . . . . . . . . . . (602) 244-1833 Indatus Nationwide. . . . . . . . . . . . . . . . (800) 727-4246

APARTMENT BROKERAGES Joseph Bernard Investment Real Estate Metro Phoenix*,Metro Tucson*,Statewide* . . . . . . . . . . . . . . . . . . . . . . . . . (480) 305-5600

APPLIANCE PARTS Allstate Appliance Metro Phoenix . . . . . . . . . . . . . (602) 252-6507

APPLIANCE SALES Appliance Warehouse of America, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 722-4017 Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (602) 722-6959 Mac-Gray The Laundry Room Experts Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Mac-Gray The Laundry Room Experts (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729 R & B Wholesale Distributors Statewide* . . . . . . . . . . . . . . . . (602) 272-1200 Sears Commercial Nationwide. . . . . . . . . . . . . . . . (800) 359-2000 The Home Depot Appliance Sales Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Appliance Sales Metro Tucson* . . . . . . . . . . . . . (520) 309-9756 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . (623) 935-0640 Westar Kitchen and Bath Statewide . . . . . . . . . . . . . . . . . (602) 271-0100

APPLIANCE SALES, RENTALS, SERVICE & PARTS Appliance Parts Company Statewide* . . . . . . . . . . . . . . . . (480) 755-0006 Appliance Warehouse of America, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 722-4017 Azuma Leasing Nationwide* . . . . . . . . . . . . . . . (800) 707-1188 Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (602) 722-6959 General Electric Company International* . . . . . . . . . . . . . . (480) 367-2900 Mac-Gray The Laundry Room Experts Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Mac-Gray The Laundry Room Experts (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729 R & B Wholesale Distributors Statewide* . . . . . . . . . . . . . . . . (602) 272-1200 The Home Depot Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 309-9756 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . (623) 935-0640

APT. & LEASING OFFICE REMODEL & DESIGN Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 730-0594

APT. FIRE/WATER DAMAGE RESTORATION & REPAIR Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . (623) 266-2761 ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

ARCHITECTURAL & CONSTRUCTION Adolfson & Peterson Construction Nationwide. . . . . . . . . . . . . . . . (480) 345-8700

ASPHALT & PAVING, PARKING LOT & DRIVEWAY SVS/SWEEP Ace Asphalt of Arizona, Inc. (Phoenix) Southwest U.S.* . . . . . . . . . . . . (602) 243-4100 Ace Asphalt of Arizona, Inc. (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 747-7700 American Asphalt Paving and Sealcoating Statewide* . . . . . . . . . . . . . . . . (602) 256-7376 Arizona Pavement Management Metro Phoenix* . . . . . . . . . . . . (877) 384-2280 Asphalt Technologies / KFM Striping and Curb Company Valleywide* . . . . . . . . . . . . . . . (602) 462-9114 Bates Paving & Sealing, Inc. Statewide* . . . . . . . . . . . . . . . . (520) 741-2100 Cactus Asphalt Statewide* . . . . . . . . . . . . . . . . (602) 370-3363

Dynamite Paving and Sealcoat, Inc. Phoenix. . . . . . . . . . . . . . . . . . . (602) 258-9588 M.R. Tanner Paving and Maintenance Statewide . . . . . . . . . . . . . . . . . (480) 633-8500 Performance Paving & Sealing, LLC Metro Phoenix* . . . . . . . . . . . . (480) 816-5305 Regional Pavement Maintenance Tucson* & Surrounding Area* . (480) 963-3416 Statewide Asphalt LLC Statewide* . . . . . . . . . . . . . . . . (480) 659-1828 Sunland Asphalt - Phoenix Phoenix*. . . . . . . . . . . . . . . . . . (602) 288-5000

ASSOCIATION Arizona Multihousing Association Statewide* . . . . . . . . . . . . . . . . (602) 296-6200

ATTORNEYS Andrew Hull, Attorney Valleywide* . . . . . . . . . . . . . . . (602) 230-0088 Burton Lippman Law Group, P.C. Statewide* . . . . . . . . . . . . . . . . (520) 762-4036 Dwight W. Connely, Attorney at Law Tucson . . . . . . . . . . . . . . . . . . . (520) 325-5777 J. Mark Heldenbrand, P.C Valleywide* & Tucson* . . . . . . (602) 254-3400 King & Frisch, P.C. Tucson* & Surrounding Area* . (520) 790-4061 Koglmeier Law Group, PLC Statewide* . . . . . . . . . . . . . . . . (480) 962-5353 Law Offices of Scott M. Clark, P.C. Statewide . . . . . . . . . . . . . . . . . (602) 957-7877 Lotzar Law Firm, P.C. Nationwide. . . . . . . . . . . . . . . . (480) 905-0300 Williams, Zinman and Parham P.C. Maricopa County* . . . . . . . . . . (480) 994-4732

AUTOMATIC GATES & ACCESS CONTROL Automatic Gate Systems, Inc. Statewide . . . . . . . . . . . . . . . . . (602) 267-7778 Guardian Gate Services Statewide* . . . . . . . . . . . . . . . . (480) 629-4472

BACKFLOW PREVENTION-CERTIFIED TESTING ABCOR, LLC Statewide* . . . . . . . . . . . . . . . . (480) 641-0100 Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . (480) 507-2850 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

BALCONY & WALKING DECK REPAIR & RESURFACING Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 730-0594

BALCONY & WALKWAY DECK WATERPROOFING & RESTORATION Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Central Valley Specialties Statewide* . . . . . . . . . . . . . . . . (602) 437-2046

BATH TUBS Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739 Get a Grip (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 742-2228 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

BATHROOM RENOVATIONS & COUNTERTOP REPAIR/REFINISH Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739 Wilkinson Floor Covering, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

BEE CONTROL City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 944-0099 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 964-8900

BICYCLE RACKS Exterior Systems Statewide* . . . . . . . . . . . . . . . . (480) 990-3909

BIO HAZARD CLEANING BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Disaster Restoration, LLC Metro Phoenix . . . . . . . . . . . . . (602) 251-2300 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091

BIO-HAZARDOUS WASTE DECONTAMINATION ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091

BLDG. INTERIOR & ExTERIOR RENOVATION & DESIGN Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 In Design Interiors Valleywide* . . . . . . . . . . . . . . . (602) 330-2150

BOILER & PUMP SERVICES Armor Plumbing & Boiler Metro PHX* & Metro Tucson* . (480) 782-9324 Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . (480) 998-9620

BUILDING MATERIALS Dogwood Building Supply Nationwide. . . . . . . . . . . . . . . . (336) 650-9724

CABINET REPAIRS, DOORS & DRAWERS Shepherd & Sons Cabinets Statewide . . . . . . . . . . . . . . . . . (602) 750-4499 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

CABINET SALES & INSTALLATION Copperstate Cabinets LLC Metro Tucson . . . . . . . . . . . . . . (520) 777-3331

CABLE TV Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . (520) 629-8414

CARPET CLEANING/RESTORATION Arizona Carpet Care Valleywide* . . . . . . . . . . . . . . . (602) 604-8331 Colorado Carpet Cleaning CO . . . . . . . . . . . . . . . . . . . . . . (720) 374-1222 Extreme Carpet Care LLC Metro Phoenix . . . . . . . . . . . . . (480) 633-7176 Fosters Carpet Care and Repair Metro PHX & Metro Tucson. . . (480) 497-8617 Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . (480) 539-2696 Palm Valley Carpet Cleaning, LLC Metro Phoenix* . . . . . . . . . . . . (323) 627-2582 Pride Carpet and Upholstery Cleaning Valleywide* . . . . . . . . . . . . . . . (602) 843-3200 Venturi Restoration & Clean Valleywide* . . . . . . . . . . . . . . . (480) 820-5555

CARPET, FLOOR COVERING & PATIO GRASS Brown Sales Statewide . . . . . . . . . . . . . . . . . (602) 914-4579 Carpeturn.com Metro PHX* & Metro Tucson* . (855) 889-6200 Criterion Brock Valleywide* . . . . . . . . . . . . . . . (602) 469-9395 Criterion Brock (Tucson) Tucson* & Surrounding Area* . (520) 790-0740 Desert Floors, Inc. Tucson . . . . . . . . . . . . . . . . . . . (520) 918-1022 Distinctive Carpets, Inc. Statewide* . . . . . . . . . . . . . . . . (520) 745-2600 J.R McDade Flooring (Phoenix) Valleywide* . . . . . . . . . . . . . . . (602) 258-7219 J.R McDade Flooring (Tucson) Metro PHX & Metro Tucson. . . (520) 294-9911 One Source Interiors Valleywide* . . . . . . . . . . . . . . . (602) 903-2545 Puckett’s Flooring Statewide* . . . . . . . . . . . . . . . . (480) 990-8191 Redi Carpet - Arizona Metro PHX & Flagstaff* . . . . . . (480) 350-9615 Redi Carpet -Tucson Metro Tucson* . . . . . . . . . . . . . (520) 884-5556 Wilkinson Floor Covering, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

CARPORT REPAIR SERVICES Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . (602) 494-1556 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

CCTV Integrated Protective Systems, Inc Metro Phoenix* . . . . . . . . . . . . (623) 587-1244 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

CERAMIC TILE & BATH Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

CHAT SERVICES Contact at Once! Statewide . . . . . . . . . . . . . . . . . (678) 909-0135

CHILLER SERVICES RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . (480) 998-9620

CLEANING SERVICES - BIOHAZARD BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

CLEANING, JANITORIAL & MAINTENANCE SERVICES Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . (480) 539-2696 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Lori Cleaning Service Metro Phoenix . . . . . . . . . . . . . (602) 410-3116 Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . (480) 659-9141

COIN OPERATED LAUNDRY Excalibur Laundries, Inc Statewide* . . . . . . . . . . . . . . . . (714) 437-9000 WASH Multifamily Laundry Systems Metro PHX* & Metro Tucson* . (800) 421-6897

COLLECTION AGENCIES Better NOI Nationwide. . . . . . . . . . . . . . . . (888) 219-9105 Collections USA, Inc. Nationwide* . . . . . . . . . . . . . . . (623) 581-2433 Columbia Recovery Group Western U.S . . . . . . . . . . . . . . . (877) 622-1132 NCC Business Services Nationwide. . . . . . . . . . . . . . . . (888) 880-6020 National Credit Systems, Inc. Nationwide* . . . . . . . . . . . . . . . (800) 515-4375 U.S. Collections West, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 995-3494 Wakefield and Associates, Inc. Nationwide* . . . . . . . . . . . . . . . (303) 537-2900

COLLECTIONS J. Mark Heldenbrand, P.C. Valleywide* & Tucson* . . . . . . (602) 254-3400

COMMERCIAL & HOME BUILDING RESTORATION BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Cheuvront Construction Valleywide* . . . . . . . . . . . . . . . (602) 770-7733

COMMERCIAL MORTGAGE BANKER Centennial Mortgage, Inc. Nationwide* . . . . . . . . . . . . . . . (480) 621-8132 Legacy Capital Advisors, LLC. Nationwide* . . . . . . . . . . . . . . . (602) 926-7426 Washington Federal Metro Phoenix* . . . . . . . . . . . . (602) 553-7434

CONCRETE & MASONRY REPAIR RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

CONCRETE COATINGS Central Valley Specialties Statewide* . . . . . . . . . . . . . . . . (602) 437-2046 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427 Westcoat Statewide . . . . . . . . . . . . . . . . . (800) 250-4519

CONCRETE SIDEWALK GRINDING Precision Concrete Cutting Nationwide. . . . . . . . . . . . . . . . (801) 224-0025 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

CONST. REMODELING & REPAIRRESTORATION & TURNKEY Berlin Precision Construction Inc. Metro Phoenix . . . . . . . . . . . . . (480) 252-4017 Faith Restoration Metro Phoenix* . . . . . . . . . . . . (480) 813-5619 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . (602) 944-2645 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 S.M.D. Remodeling, LLC Metro Phoenix* . . . . . . . . . . . . (602) 348-7989 SOS Builders, LLC Statewide* . . . . . . . . . . . . . . . . (602) 266-5855 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . (520) 888-4826 United Renovations Metro Phoenix . . . . . . . . . . . . . (480) 265-8835

CORPORATE HOUSING Oakwood Corporate Housing (Tempe) Worldwide* . . . . . . . . . . . . . . . (480) 894-9575

COUNTERTOP REPAIR AND REFINISHING Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739 Get A Grip Resurfacing of Arizona Valleywide* . . . . . . . . . . . . . . . (480) 784-4747 Wilkinson Floor Covering, Inc Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

CREDIT-RENTAL HISTORY DATA Experian Rent Bureau Nationwide* . . . . . . . . . . . . . . . (310) 347-8126

CRIME SCENE CLEANING Bio-One Statewide* . . . . . . . . . . . . . . . . (602) 770-4972 Capstone Group LLC Metro Phoenix . . . . . . . . . . . . . (480) 970-5424 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

DECK RESURFACING Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

DECK RESURFACING, REPLACEMENT & REPAIR BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Hill Brothers Chemical Co. Statewide . . . . . . . . . . . . . . . . . (623) 879-9210

DEVELOPER Kitchell Development Company Phoenix. . . . . . . . . . . . . . . . . . . (602) 631-6177

DOGGIE WASTE BAGS Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . (602) 633-4994

DOORS Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

DOORSTEP TRASH PICK UP National Trash Valet Metro PHX* & Metro Tucson*,Nationwide*,Statewide*(480) 237-9776

DRUG LAB REMEDIATION & CLEAN UP Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

DRYWALL DRAINAGE SYSTEMS RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Storm Water Pros, LLC Statewide* . . . . . . . . . . . . . . . . (480) 620-2517 Torrent Resources Statewide* . . . . . . . . . . . . . . . . (602) 268-0785

DRYWALL SERVICES AW Drywall Services LLC Valleywide* . . . . . . . . . . . . . . . (602) 376-4456 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111

*indicates company also provides goods and services to investors and owners of smaller rental properties (regular members with fewer than 100 units). Apartment News • August 2013

RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

ELECTRICAL & LIGHTING CONTRACTORS & SERVICES Archie’s HVAC & Electric Valleywide* . . . . . . . . . . . . . . . (480) 921-8350 Bert’s Electric & Plumbing Tucson* & Surrounding Area* . (520) 791-7800 Border States Electric Statewide* . . . . . . . . . . . . . . . . (602) 244-0331 Digital Logic Statewide* . . . . . . . . . . . . . . . . (602) 694-0500 Haskins Electric LLC Metro Phoenix . . . . . . . . . . . . . (623) 937-3999 Kowalski Electrical Statewide* . . . . . . . . . . . . . . . . (602) 944-2645 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427 TAP and Sons Electric, Inc. Metro Phoenix . . . . . . . . . . . . . (480) 507-2900 Valley Wide Electric Valleywide* . . . . . . . . . . . . . . . (623) 587-0802

ELECTRICAL, PLUMBING, AC CONTRACTORS Express Statewide* . . . . . . . . . . . . . . . . (480) 834-0822 Harmon Electric, Inc. Statewide* . . . . . . . . . . . . . . . . (623) 879-0010 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 TAP and Sons Electric, Inc. Metro Phoenix . . . . . . . . . . . . . (480) 507-2900

ELECTRIC VEHICLE CHARGING STATIONS VERDEK Nationwide. . . . . . . . . . . . . . . . (770) 401-2120

ELECTRONIC PAYMENT PROCESSING RentPayment Nationwide. . . . . . . . . . . . . . . . (866) 289-5977

EMBROIDERY & SILKSCREEN International Corporate Apparel Nationwide* . . . . . . . . . . . . . . . (520) 293-6790 Koalaty Embroidery Inc. Nationwide* . . . . . . . . . . . . . . . (602) 926-1600

EMERGENCY SERVICES ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Valley Protective Services, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 777-0003

EMPLOYMENT & BACKGROUND SCREENING APT Companies Inc. Nationwide*,Statewide*. . . . . . (858) 279-2787 Crimshield, Inc Nationwide. . . . . . . . . . . . . . . . (888) 422-2547

EMPLOYMENT SERVICES AAA Apartment Staffing Valleywide* . . . . . . . . . . . . . . . (602) 840-0258 ALLSTAFF Services, Inc.™ (HQ) Statewide . . . . . . . . . . . . . . . . . (602) 277-3381 ALLSTAFF Services, Inc.™ (Tucson) Statewide . . . . . . . . . . . . . . . . . (520) 296-1666 ApartmentJobs.com Nationwide* . . . . . . . . . . . . . . . (877) 682-6200 BG Staffing Metro Phoenix . . . . . . . . . . . . . (602) 385-1092 Career Strategies, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 955-5811 DORADO Personnel Tucson* & Surrounding Area* . (520) 323-3350

ENERGY SERVICES Bottom Line Utility Solutions, Inc. Nationwide. . . . . . . . . . . . . . . . (949) 707-1311 Promise Energy Nationwide. . . . . . . . . . . . . . . . (800) 282-2000

ExERCISE EqUIPMENT Above & Beyond Fitness Repair, LLC Valleywide* . . . . . . . . . . . . . . . (480) 272-9361 Advanced Exercise Equipment Nationwide* . . . . . . . . . . . . . . . (602) 708-3764 American Fitness Services Metro Phoenix* . . . . . . . . . . . . (480) 664-7115 Arizona Health Metro Tucson* . . . . . . . . . . . . . (520) 790-5377 Commercial Fitness Superstore Statewide* . . . . . . . . . . . . . . . . (480) 838-0555 Comm-Fit Arizona Metro Phoenix* . . . . . . . . . . . . (480) 580-0252 FitLogistix Nationwide. . . . . . . . . . . . . . . . (480) 273-4353 Gym Source Statewide . . . . . . . . . . . . . . . . . (480) 775-1496 Marathon Fitness Inc. Nationwide* . . . . . . . . . . . . . . . (800) 391-9496 Promaxima Fitness Nationwide* . . . . . . . . . . . . . . . (713) 667-9606

EVENT COORDINATING De Atley Events & Design Metro Phoenix* . . . . . . . . . . . . (480) 544-7042

FENCE REPAIR & INSTALLATION Automatic Gate Systems, Inc. Statewide . . . . . . . . . . . . . . . . . (602) 267-7778 Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . (602) 494-1556 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

FIBERGLASS REPAIR & TUBS Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739

FINANCIAL SERVICES Adolfson & Peterson Construction Nationwide. . . . . . . . . . . . . . . . (480) 345-8700 Amtrust Bank Division, New York Community Bank Metro Phoenix* . . . . . . . . . . . . (480) 947-4910 CBIZ (branch) Metro Phoenix . . . . . . . . . . . . . (602) 650-6271 Edward Jones Nationwide. . . . . . . . . . . . . . . . (480) 895-3254

FIRE & FLOOD RESTORATION Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . (623) 266-2761 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Faith Restoration Metro Phoenix* . . . . . . . . . . . . (480) 813-5619

Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Har-Bro West, Inc. Metro PHX* & Metro Tucson* . (480) 449-3900 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . (520) 888-4826

FIRE ALARMS Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . (480) 507-2850 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 Safeguard Statewide* . . . . . . . . . . . . . . . . (480) 609-6200 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

FIRE ExTINGUISHERS ABCOR, LLC Statewide* . . . . . . . . . . . . . . . . (480) 641-0100 Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . (480) 507-2850 Desert State Fire Statewide* . . . . . . . . . . . . . . . . (480) 264-3763 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

FIRE HYDRANTS Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

FIRE SPRINKLERS ABCOR, LLC Statewide* . . . . . . . . . . . . . . . . (480) 641-0100 Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . (480) 507-2850 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

FLOOR COVERINGS Arizona Flooring and Interiors Statewide* . . . . . . . . . . . . . . . . (602) 327-0284 Marathon Fitness Inc. Nationwide* . . . . . . . . . . . . . . . (800) 391-9496 Mohawk Industries Statewide* . . . . . . . . . . . . . . . . (330) 620-6151 Shaw Industries Nationwide* . . . . . . . . . . . . . . . (714) 317-9999 Wilkinson Floor Covering, Inc Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

FURNITURE & UPHOLSTERY SERVICES Cort Furniture Rentals (Tucson) Statewide* . . . . . . . . . . . . . . . . (520) 881-0070 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207

FURNITURE RENTALS Cort. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Valleywide* & Some Tucson* . (480) 831-8851

GATES-SALES & SERVICE Automatic Gate Systems, Inc. Statewide . . . . . . . . . . . . . . . . . (602) 267-7778

GENERAL CONTRACTOR/CONSTRUCTION MANAGEMENT Adolfson & Peterson Construction Nationwide. . . . . . . . . . . . . . . . (480) 345-8700 FSI Construction Nationwide. . . . . . . . . . . . . . . . (713) 690-5330 R & E Contracting, LLC Metro Phoenix* . . . . . . . . . . . . (623) 570-1605 Tofel Construction (Tucson) Statewide* . . . . . . . . . . . . . . . . (520) 571-0101

GENERAL CONTRACTOR-LICENSED BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801

GENERAL CONTRACTOR-LICENSED/BONDED FOR COMM/RES. BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 730-0594 Element General Contractor of Arizona Metro Phoenix . . . . . . . . . . . . . (817) 375-8453 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Fortress General Contracting, Inc. Maricopa County* . . . . . . . . . . (480) 736-3951 GM Home Improvements Inc. Metro Phoenix* . . . . . . . . . . . . (623) 977-1748 Gorman Roofing Services, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 262-2423 Marbecc Custom Designs Statewide* . . . . . . . . . . . . . . . . (480) 836-8261 MT Builders Statewide . . . . . . . . . . . . . . . . . (480) 443-3376 Seamless Services, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 964-1052 Summit Builders Construction Company Statewide . . . . . . . . . . . . . . . . . (602) 840-7700 Watermark Contracting, Inc. Statewide* & CA* . . . . . . . . . . . (480) 441-1206

GLASS & SCREEN Cheaper Window Glass Valleywide* . . . . . . . . . . . . . . . (602) 995-2102 Glassbusters, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 964-4664 Open Enclose LLC Metro Tucson* . . . . . . . . . . . . . (520) 358-4553

GOLF CARTS/UTILITY VEHICLES A-1 Golf Cart Leasing West of the Mississippi* . . . . . . (480) 855-7800 Golf Cars of Arizona Statewide* . . . . . . . . . . . . . . . . (520) 790-2400

GROUP PURCHASING Professional Apartment Services Nationwide* . . . . . . . . . . . . . . . (800) 875-0250

HVAC Brewer Commercial Services Valleywide* . . . . . . . . . . . . . . . (602) 789-8858 Jasper Air Metro Phoenix* . . . . . . . . . . . . (602) 814-0504

HELIUM & BALLOONS Arizona Air Boutique, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 867-4606

INSURANCE Adams Business Dimensions, Inc. Southwest U.S.* . . . . . . . . . . . . (602) 885-9500 Beecher Carlson Insurance Agency, LLC Statewide* . . . . . . . . . . . . . . . . (602) 996-7600 Bowman & Associates Insurance Agency Phoenix*. . . . . . . . . . . . . . . . . . (800) 456-0241 CBIZ Insurance Services, Inc. Statewide . . . . . . . . . . . . . . . . . (602) 643-0102 Crest Insurance Group Nationwide* . . . . . . . . . . . . . . . (480) 839-2252 Nationwide Insurance Metro Phoenix,Nationwide . . . (602) 718-1220 Nexus Partners Insurance Solutions Metro Phoenix* . . . . . . . . . . . . (480) 422-1536 SCF Arizona Phoenix. . . . . . . . . . . . . . . . . . . (602) 631-2000 The Mahoney Group (Phoenix) Mesa. . . . . . . . . . . . . . . . . . . . . (480) 214-2712 The Mahoney Group (Tucson) Tucson* & Surrounding Area* . (520) 784-6673

INSURANCE-CLAIMS ASSISTANCE On-Site Contents Cleaning & Restoration, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 723-2534 CIBA Insurance Services Nationwide. . . . . . . . . . . . . . . . (818) 638-8525 Cox Insurance Services Statewide* . . . . . . . . . . . . . . . . (480) 907-6000 Sterling Grant & Associates, LLC Statewide* . . . . . . . . . . . . . . . . (602) 954-7200

INSURANCE–COMMERCIAL Farmers Insurance - Schaffroth Agency Statewide* . . . . . . . . . . . . . . . . (480) 688-2908 Lovitt & Touche Metro Phoenix . . . . . . . . . . . . . (602) 956-2250

INSURANCE-PUBLIC ADJUSTER The Greenspan Company/Adjusters International Nationwide* . . . . . . . . . . . . . . . (480) 970-7869 Shull & Associates Statewide* . . . . . . . . . . . . . . . . (623) 687-8801 Skipton & Associates, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 992-7577

INTERIOR DESIGN Designs For You Nationwide* . . . . . . . . . . . . . . . (480) 517-0080 Gia Venturi Interiors Metro Phoenix* . . . . . . . . . . . . (602) 914-9223 J Bella Interiors Nationwide. . . . . . . . . . . . . . . . (480) 967-2121

INTERNET SERVICES & ACCESS PROVIDER Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . (520) 629-8414 Red Hot-Spot Company Metro PHX & Metro Tucson,Statewide . . . . . . . . . . . . . . . . . . . . . . . . . (520) 303-5548 WLanJV Metro Phoenix* . . . . . . . . . . . . (214) 697-3991

KEY CONTROL & ASSET MANAGEMENT HandyTrac Systems Key Control Systems. . . . . . Nationwide* . . . . . . . . . . . . . . . (800) 665-9994 KeyTrak, Inc. Nationwide* . . . . . . . . . . . . . . . (888) 539-8725

KITCHEN & BATH REFINISHING Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739

LANDSCAPE AND TREE SERVICE Desert Appeal Landscape LLC Metro Phoenix* . . . . . . . . . . . . (480) 570-5754 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . (702) 459-3192

LANDSCAPE MAINTENANCE Acacia Landscape Services, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 253-7354 Desert Classic Landscaping Metro Phoenix* . . . . . . . . . . . . (602) 323-9696 Empire Landscape & Maintenance, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 550-4154 Epic Landscape Construction, Inc. Metro Phoenix* . . . . . . . . . . . . (623) 516-9014 GPM Landscape Metro Phoenix . . . . . . . . . . . . . (602) 469-0652 The Groundskeeper (Gilbert) Metro Phoenix* . . . . . . . . . . . . (480) 545-0456 Landmark Land Management LLC Metro Phoenix* . . . . . . . . . . . . (602) 323-9696 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . (480) 456-0608 Quality Building Maintenance LLC Valleywide* . . . . . . . . . . . . . . . (602) 568-5944

LANDSCAPE MAINTENANCE & SERVICES AME Southwest Landscape and Irrigation Metro PHX & Metro Tucson. . . (480) 558-3160 Gothic Grounds Management, Inc. (Phx) Metro Phoenix . . . . . . . . . . . . . (602) 540-6917 Landscape Pros & Design LLC Metro Phoenix* . . . . . . . . . . . . (480) 228-9630 Safari Pools & Landscape Valleywide* . . . . . . . . . . . . . . . (480) 633-6494 Shamrock Landscaping, Inc. Valleywide . . . . . . . . . . . . . . . . (602) 606-7603 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . (702) 459-3192 SiteWorks Metro Phoenix* . . . . . . . . . . . . (480) 820-1600 Tree Pros, LLC Valleywide* . . . . . . . . . . . . . . . (602) 216-0400 Waddell Landscape Metro Phoenix* . . . . . . . . . . . . (623) 536-2200

LANDSCAPE MATERIAL All Rock Supply Metro Phoenix . . . . . . . . . . . . . (480) 760-5951

LANDSCAPE SPRINKLER SERVICES Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . (602) 942-3653

LANDSCAPING SERVICES Carescape Valleywide . . . . . . . . . . . . . . . . (623) 583-8700 Catalina Landscape Maintenance Tucson . . . . . . . . . . . . . . . . . . . (520) 887-1204 Creative Cactus Metro Phoenix* . . . . . . . . . . . . (602) 999-1494 Details Landscaping Valleywide . . . . . . . . . . . . . . . . (623) 435-7207 Fortis Landcare Metro Phoenix* . . . . . . . . . . . . (602) 254-4447 Horticulture Unlimited, Inc. Metro Tucson . . . . . . . . . . . . . . (520) 321-4678

IDT Landscaping LLC Valleywide* . . . . . . . . . . . . . . . (480) 829-8530 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . (480) 456-0608 PureGreen Landscape Metro Phoenix . . . . . . . . . . . . . (480) 675-7709 Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . (602) 942-3653 The Groundskeeper (Tucson) Statewide* . . . . . . . . . . . . . . . . (520) 571-1575 Wild Briar Landscape Valleywide . . . . . . . . . . . . . . . . (480) 899-5192 Xeriscapes Unlimited, Inc. Phoenix*. . . . . . . . . . . . . . . . . . (602) 252-6434

LEAK LOCATING RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

LEASING INCENTIVES AIM Cruise Incentives Nationwide* . . . . . . . . . . . . . . . (818) 706-9822

LEGAL SERVICES Bonnett, Fairbourn, Friedman & Balint, P.C. Statewide . . . . . . . . . . . . . . . . . (602) 274-1100 Dodge & Vega PLC Statewide* . . . . . . . . . . . . . . . . (480) 656-8333 Gallagher & Kennedy Phoenix. . . . . . . . . . . . . . . . . . . (602) 530-8540 Snell & Wilmer L.L.P. Metro Phoenix* . . . . . . . . . . . . (602) 382-6000

LOW INCOME HOUSING PROGRAM ADMINISTRATION HOM, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 265-4640

MAIL BOxES Exterior Systems Statewide* . . . . . . . . . . . . . . . . (480) 990-3909

MAINTENANCE SUPPLIES AZ PARTSMASTER (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 233-3580 AZ PARTSMASTER (Tucson) Tucson* & Surrounding Area* . (520) 573-5828 HD Supply Facilities Maintenance Valleywide* . . . . . . . . . . . . . . . (800) 431-3000 Maintenance Supply Headquarters Phoenix. . . . . . . . . . . . . . . . . . . (480) 760-4100

MANAGEMENT CONSULTING & TRAINING Occupancy Solutions LLC Nationwide* . . . . . . . . . . . . . . . (800) 865-0948

MARKETING Compzilla.com LLC Nationwide* . . . . . . . . . . . . . . . (973) 975-7820 SatisFacts Research Nationwide. . . . . . . . . . . . . . . . (866) 655-1490 Social Media Made Easy Nationwide. . . . . . . . . . . . . . . . (503) 646-8700

MARKETING, RESEARCH & STATISTICS ALN Apartment Data, Inc. Nationwide. . . . . . . . . . . . . . . . (800) 643-6416 Compzilla.com LLC Nationwide* . . . . . . . . . . . . . . . (973) 975-7820 Pierce-Eislen AZ, CO & Southern CA . . . . . . (480) 663-1149 RealData, Inc. Southwest U.S. . . . . . . . . . . . . . (602) 789-1223 SatisFacts Research Nationwide. . . . . . . . . . . . . . . . (866) 655-1490

MARKETING/LEAD GENERATION Rentlogic Metro Phoenix* . . . . . . . . . . . . (602) 441-5294

MASONRY FENCE & WALL REPAIR Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

MISTING Aqua Science Metro Phoenix*,Metro Tucson* (480) 444-7680

MOLD & ASBESTOS REMEDIATION ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

MOLD REMOVAL & CLEAN UP BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . (602) 944-2645

MORTGAGE LENDER Johnson Capital Nationwide. . . . . . . . . . . . . . . . (602) 957-1112 Washington Federal (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 219-2957

MORTGAGE, REAL ESTATE & INSURANCE SERVICES Amerifirst Financial, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 743-4509 Keystone Commercial Capital Nationwide* . . . . . . . . . . . . . . . (602) 997-3810

MOVING & STORAGE On The Move, Inc. Nationwide* . . . . . . . . . . . . . . . (800) 645-9949

NEIGHBORHOOD REVITALIZATION Phoenix Revitalization Corporation (non-profit) Phoenix*. . . . . . . . . . . . . . . . . . (602) 259-6895

ODOR ELIMINATION Biosweep of Phoenix Statewide* . . . . . . . . . . . . . . . . (602) 639-1902 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Odor-Away.com Nationwide* . . . . . . . . . . . . . . . (520) 971-2166

ONLINE LEASING VaultWare Nationwide* . . . . . . . . . . . . . . . (480) 905-3668

ONLINE RENT PAYMENTS Property Solutions Nationwide* . . . . . . . . . . . . . . . (602) 324-9223

PAGING SYSTEMS Corporate Answer Nationwide* . . . . . . . . . . . . . . . (602) 244-1833

PAINT & COATINGS BEHR Paint Corporation/ Kilz. . . . . . . . . . . . . . . Metro Phoenix*,Metro Tucson*, Nationwide*, Statewide* . . . . . . . . . . . . . . . . (505) 307-0778 BEHR Paint Corporation/ Kilz (Tucson branch) Metro Tucson* . . . . . . . . . . . . . (520) 338-0455

PAINT & RESURFACING Nu Systems Contract Services, Inc. Metro PHX* & Metro Tucson* . (602) 931-8900

PAINTING SERVICES A&H Painting, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 439-1484 A Real Deal Painting Statewide* . . . . . . . . . . . . . . . . (623) 362-9561 Accent Painting & Construction Inc. Statewide . . . . . . . . . . . . . . . . . (480) 614-5839 CertaPro Painters Statewide* . . . . . . . . . . . . . . . . (480) 962-8180 Dunn-Edwards Paint Corporation (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 444-6011 Empire Community Painting Statewide* . . . . . . . . . . . . . . . . (480) 560-8525 Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . (480) 539-2696 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Giant Painting and Construction, Inc. Metro Phoenix . . . . . . . . . . . . . (602) 993-4681 Imperial Contracting Valleywide* . . . . . . . . . . . . . . . (480) 892-9157 Indigo Painting Valleywide* . . . . . . . . . . . . . . . (602) 304-0800 Investment Painting Services, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 242-5737 Life Paint Company Metro Phoenix . . . . . . . . . . . . . (562) 944-6391 Metzger’s Painting Professionals, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 672-5069 Paramount Painting, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 369-5717 Synergy Painting, Inc. AZ*, CO* & UT* . . . . . . . . . . . (602) 469-8449 Turnover Painters, LLC Metro Phoenix* . . . . . . . . . . . . (602) 753-8876 Watermark Contracting, Inc. Statewide* & CA* . . . . . . . . . . . (480) 441-1206

PAINTING SUPPLIES Dunn-Edwards Paint Corporation (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 689-5136 PPG Pittsburgh Paints Nationwide* . . . . . . . . . . . . . . . (602) 956-1150 Sherwin-Williams Statewide* . . . . . . . . . . . . . . . . (602) 861-3171

PARKING LOT & DRIVEWAY SERVICES Performance Paving & Sealing, LLC Metro Phoenix* . . . . . . . . . . . . (480) 816-5305 Swaine Asphalt Corp. Metro Phoenix . . . . . . . . . . . . . (602) 371-3410

PAVEMENT MAINTENANCE Asphalt Technologies / KFM Striping and Curb Company Valleywide* . . . . . . . . . . . . . . . (602) 462-9114 Bates Paving & Sealing, Inc. Statewide* . . . . . . . . . . . . . . . . (520) 741-2100 Cactus Asphalt Statewide* . . . . . . . . . . . . . . . . (602) 370-3363 Dunn-Edwards Paint Corporation (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 444-7240 Dynamite Paving and Sealcoat, Inc. Phoenix. . . . . . . . . . . . . . . . . . . (602) 258-9588 M.R. Tanner Paving and Maintenance Statewide . . . . . . . . . . . . . . . . . (480) 633-8500 Morgan Pavement AZ*, NM* & NV* . . . . . . . . . . . (480) 646-4781 Performance Paving & Sealing, LLC Metro Phoenix* . . . . . . . . . . . . (480) 816-5305 Quality Emulsions, LLC Statewide . . . . . . . . . . . . . . . . . (480) 619-4100 SealMaster AZ Statewide* . . . . . . . . . . . . . . . . (602) 253-4660 Swaine Asphalt Corp. Metro Phoenix . . . . . . . . . . . . . (602) 371-3410

PAYROLL, ASO,PEO Oasis Outsourcing Statewide* . . . . . . . . . . . . . . . . (602) 405-7033

PEST CONTROL SERVICES All Bed Bugs Begone, LLC Statewide* . . . . . . . . . . . . . . . . (480) 659-9011 Amera Sun City Pest Control Metro Phoenix* . . . . . . . . . . . . (623) 979-6467 Arizona Pest Squad, LLC Metro Phoenix . . . . . . . . . . . . . (480) 544-1115 Atomic Pest Control Statewide* . . . . . . . . . . . . . . . . (480) 495-2337 Burns Pest Elimination (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 971-4782 Burns Pest Elimination (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 882-4776 City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 944-0099 Eliminex Termite & Pest Control Metro Phoenix* . . . . . . . . . . . . (602) 942-2847 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 964-8900 Mike’s Swat Team Pest and Termite Control Valleywide* . . . . . . . . . . . . . . . (602) 944-7700 Northwest Exterminating-Tucson Tucson . . . . . . . . . . . . . . . . . . . (520) 888-5779 Nose Knows LLC Metro Phoenix* . . . . . . . . . . . . (480) 370-4767 Orkin Pest Control Nationwide* . . . . . . . . . . . . . . . (602) 278-7051 Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . (602) 942-3653 Smart Pest Solutions Valleywide* . . . . . . . . . . . . . . . (480) 621-8438 Terminix Metro Phoenix . . . . . . . . . . . . . (602) 431-4980 Terminix Int. (Tucson) Metro Tucson . . . . . . . . . . . . . . (520) 838-2634 Western Exterminator Company Metro PHX* & Metro Tucson* . (602) 273-1681

PET WASTE CLEAN UP & REMOVAL Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . (602) 633-4994

PIGEON CONTROL KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 964-8900 Terminix Metro Phoenix . . . . . . . . . . . . . (602) 431-4980

*indicates company also provides goods and services to investors and owners of smaller rental properties (regular members with fewer than 100 units). 22

Apartment News • August 2013

PIPE RENEWAL & RESTORATION RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

PLAYGROUND MAINTENANCE & CONTRACTOR Safe and Sound Playgrounds Statewide* . . . . . . . . . . . . . . . . (480) 888-8784

PLUMBERS Alliance Plumbing Service & Repair Phoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020 Marlin Services Metro Phoenix* . . . . . . . . . . . . (602) 470-1040

PLUMBING CONTRACTORS & SERVICES Alliance Plumbing Service & Repair Phoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020 Arizona Plumbing Services, Inc. Maricopa County* . . . . . . . . . . (602) 442-8757 Armor Plumbing & Boiler MetroPHX* & Metro Tucson*. . (480) 782-9324 Belsito Plumbing LLC Statewide* . . . . . . . . . . . . . . . . (480) 425-9900 Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . (480) 835-8220 Brewer Commercial Services Valleywide* . . . . . . . . . . . . . . . (602) 789-8858 D.W. Plumbing and Maintenance Inc. Metro Phoenix* . . . . . . . . . . . . (602) 789-1920 Delta Mechanical, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 898-0007 Grace Plumbing Services, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 704-3785 Plumb Plumbing LLC Pima County* . . . . . . . . . . . . . . (520) 629-0504 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 RKS Plumbing & Mechanical Inc. Metro Phoenix* . . . . . . . . . . . . (602) 966-1866 Rooter 2000 Plumbing and Drain Valleywide . . . . . . . . . . . . . . . . (480) 967-5943 West Coast Plumbing & Air Metro Phoenix* . . . . . . . . . . . . (623) 582-1117

PLUMBING FIxTURES & SUPPLIES Ferguson Enterprises, Inc. Tucson* & Surrounding Area* . (520) 792-1700 Plumbing Suppliers Inc. Metro Tucson* . . . . . . . . . . . . . (520) 326-6433

PLUMBING PRODUCTS Moen Incorporated Nationwide* . . . . . . . . . . . . . . . (440) 962-2000

POLITICAL CONSULTING Capitol Consulting, LLC Phoenix. . . . . . . . . . . . . . . . . . . (602) 712-1121

POOL FURNITURE MANUFACTURER Leisure Creations Nationwide. . . . . . . . . . . . . . . . (866) 765-6726 Texacraft Tropic Craft Nationwide. . . . . . . . . . . . . . . . (800) 327-1541

POOL/PATIO FURNITURE-REFURBISHING Sun Patio Furniture Nationwide* . . . . . . . . . . . . . . . (480) 227-2776 Two Kings Hospitality Metro Phoenix* . . . . . . . . . . . . (602) 843-2121

PRINTING & MARKETING

REFUSE REMOVAL & RECYCLING SERVICES

Allegra-Integrated Marketing & Print Solutions Metro Phoenix*,Nationwide*. . (480) 941-4842 DP Solutions, Inc. Metro Tucson . . . . . . . . . . . . . . (520) 393-3551 SIGNWORX Nationwide* . . . . . . . . . . . . . . . (602) 268-1875

PROCESS SERVICE & EVICTIONS AAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953

PROFESSIONAL POOPER SCOOPER & PORTER SERVICE Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . (602) 633-4994

PROPERTY MANAGEMENT SOFTWARE AppFolio, Inc. Nationwide* . . . . . . . . . . . . . . . (805) 617-2163 NQUEUE BillBack, LLC Nationwide* . . . . . . . . . . . . . . . (602) 426-1550 Property Management EZ, LLC Metro Tucson* . . . . . . . . . . . . . (520) 250-2274 Yardi Systems, Inc. Nationwide* . . . . . . . . . . . . . . . (805) 699-2040

PROPERTY TAx CONSULTING R.L. Cohen & Associates, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 640-9777

PUBLIC HEALTH American Lung Association in Arizona Metro Phoenix* . . . . . . . . . . . . (602) 258-7505 Maricopa County Tobacco Use Prevention Program Maricopa County . . . . . . . . . . . (602) 372-7272

PURCHASING Buyers Access Statewide* . . . . . . . . . . . . . . . . (303) 991-5559

REAL ESTATE BROKERS/COMMERCIAL CB Richard Ellis Worldwide . . . . . . . . . . . . . . . . (602) 735-5555 Marcus & Millichap (Cliff David) Valleywide* . . . . . . . . . . . . . . . (602) 952-9669 Marcus & Millichap (Pete TeKampe) Metro Phoenix* . . . . . . . . . . . . (602) 952-9669 Marcus & Millichap (Richard Butler) Metro PHX & Metro Tucson. . . (602) 952-9669 Transwestern Commercial Services Valleywide* . . . . . . . . . . . . . . . (602) 956-5000

REAL ESTATE BROKERS/MULTI-FAMILY Apartment Realty Advisors Statewide* . . . . . . . . . . . . . . . . (602) 252-4232 Elan Residential Metro Phoenix* . . . . . . . . . . . . (480) 656-2565 PTE Real Estate Group Metro Phoenix* . . . . . . . . . . . . (480) 344-1732

REAL ESTATE SERVICES/CONSULTING Adolfson & Peterson Construction Nationwide. . . . . . . . . . . . . . . . (480) 345-8700 Michael A. Lieb, Ltd. Metro Phoenix . . . . . . . . . . . . . (602) 870-9741

REFINISHING/RESURFACING Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739

480.963.3416

Republic Services Valleywide* . . . . . . . . . . . . . . . (602) 442-5997 Republic Services Tucson Pima County* . . . . . . . . . . . . . . (520) 745-8820

RENOVATION SUPPLIES Renovations Plus Nationwide. . . . . . . . . . . . . . . . (303) 465-9009

RENTERS INSURANCE Assurant Specialty Property Nationwide. . . . . . . . . . . . . . . . (702) 824-1384 Bader Company Nationwide. . . . . . . . . . . . . . . . (888) 223-3726 Better NOI Nationwide. . . . . . . . . . . . . . . . (888) 219-9105 Renters Legal Liability, LLC Nationwide* . . . . . . . . . . . . . . . (801) 994-0237

RENT PAYMENT BY PAYROLL DEDUCTION SteadyPay Payment Solutions Nationwide* . . . . . . . . . . . . . . . (877) 632-9093

REPUTATION MANAGEMENT SatisFacts Research Nationwide. . . . . . . . . . . . . . . . (866) 655-1490

RESIDENT REFERRAL SERVICES Apartment Hunters . . . . . . . . . . . . . Valleywide* (602) 863-1500

RETENTION/RESIDENT SERVICES AIM Cruise Incentives Nationwide* . . . . . . . . . . . . . . . (818) 706-9822 Apartment Life Statewide . . . . . . . . . . . . . . . . . (623) 243-0120 SatisFacts Research Nationwide. . . . . . . . . . . . . . . . (866) 655-1490

REVENUE MANAGEMENT SOFTWARE Rainmaker Nationwide. . . . . . . . . . . . . . . . (678) 578-5700

ROOF COATINGS Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Coating & Foam Solutions LLC Metro Phoenix . . . . . . . . . . . . . (602) 399-0784 Pro-Tech Products Statewide* . . . . . . . . . . . . . . . . (480) 945-9303 Red Mountain Roofing, LLC. Metro PHX* & Metro Tucson* . (480) 268-7379 RenCo, LLC Statewide* . . . . . . . . . . . . . . . . (602) 867-9386 Roofing Southwest AZ*, NV* & South CA*. . . . . . . (480) 752-8550

ROOFING SERVICES Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Broken Arrow Construction Company Statewide* . . . . . . . . . . . . . . . . (480) 890-2322 Diversified Roofing Corporation Metro Phoenix,Metro Tucson. . (602) 850-8265

Diversified Roofing Corporation of Tucson Metro Tucson . . . . . . . . . . . . . . (520) 670-1004 Gryphon Companies, Inc. . . . . . . . . Statewide* (480) 994-5500 Inca Roofing, Inc. . . . . . . . . . . . . . . . Statewide* (602) 544-0998 Jim Brown & Sons Roofing Co. Inc Statewide* . . . . . . . . . . . . . . . . (623) 247-9252 KY-KO Roofing Systems . . . . . . . Metro Phoenix (602) 944-4600 Legacy Roofing LLC Statewide* . . . . . . . . . . . . . . . . (623) 581-0274 Paramount Roofing Metro Phoenix* . . . . . . . . . . . . (480) 292-7929 Rain Man Roofing & Waterproofing Services, Inc. Statewide* . . . . . . . . . . . . . . . . (623) 670-2835 Red Mountain Roofing, LLC. Metro PHX* & Metro Tucson* . (480) 268-7379 RenCo, LLC Statewide* . . . . . . . . . . . . . . . . (602) 867-9386 Roofing Southwest AZ*, NV* & South CA*. . . . . . . (480) 752-8550 Seamless Services, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 964-1052 Starkweather Roofing, Inc Statewide* . . . . . . . . . . . . . . . . (602) 997-0529 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427 Sunvek Metro Phoenix* . . . . . . . . . . . . (623) 349-7663 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . (520) 888-4826 United Asset Services Nationwide* . . . . . . . . . . . . . . . (602) 340-8274 Western Roofing Systems, Inc. AZ*, NV* & South CA*. . . . . . . (480) 967-8073

RUB SYSTEMS Conservice Utility Management & Billing Nationwide* . . . . . . . . . . . . . . . (866) 866-0333

SCREENING SERVICES AmRent Nationwide* . . . . . . . . . . . . . . . (855) 214-4743

SCREENING SERVICES/CREDIT REPORTS AAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953 Airfactz Nationwide* . . . . . . . . . . . . . . . (800) 729-7776 Better NOI Nationwide. . . . . . . . . . . . . . . . (888) 219-9105 Contemporary Information Corporation Nationwide* . . . . . . . . . . . . . . . (800) 754-0009 CoreLogic SafeRent Nationwide* . . . . . . . . . . . . . . . (623) 670-3273 Credit Plus, Inc. Nationwide. . . . . . . . . . . . . . . . (800) 258-3488 First Advantage Nationwide* . . . . . . . . . . . . . . . (480) 272-7862 Investigative Screening Valleywide* . . . . . . . . . . . . . . . (480) 305-1350 National Tenant Network - Arizona (NTN-AZ) Statewide* . . . . . . . . . . . . . . . . (480) 607-5288 On-Site.com Nationwide* . . . . . . . . . . . . . . . (602) 616-3279 RealPage, Inc. Worldwide* . . . . . . . . . . . . . . . (877) 325-7243 Reliable Background Screening Nationwide* . . . . . . . . . . . . . . . (602) 870-7711 The Screening Pros Nationwide* . . . . . . . . . . . . . . . (602) 540-8786

TransUnion Nationwide* . . . . . . . . . . . . . . . (312) 985-2946

SECURITY DEPOSIT ALTERNATIVES Better NOI Nationwide. . . . . . . . . . . . . . . . (888) 219-9105 SureDeposit Nationwide. . . . . . . . . . . . . . . . (800) 531-7873

SECURITY GUARD SERVICES A Urban Tactical Security Metro Phoenix* . . . . . . . . . . . . (602) 328-0005 Blue Steel Security Services Statewide* . . . . . . . . . . . . . . . . (602) 283-4827 Eagle Eye Security Services, LLC Metro PHX* & Metro Tucson* . (623) 826-2067 Emerald Security Group Metro PHX* & Metro Tucson* . (623) 251-6056 Layne Security LLC Metro Phoenix*,PHX* & Surrounding Area* . . . . . . . . . . . . . . . . . . . . . . . . . (623) 377-6847 Omega Protective Services LLC Metro Phoenix* . . . . . . . . . . . . (480) 699-5460

SECURITY SERVICES A Urban Tactical Security Metro Phoenix* . . . . . . . . . . . . (602) 328-0005 Bishop Security, Inc. Metro Tucson* . . . . . . . . . . . . . (520) 797-9409 Core Security Services Statewide* . . . . . . . . . . . . . . . . (602) 518-6597 Multicom, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 244-1100 Securitas Security Services USA Nationwide* . . . . . . . . . . . . . . . (602) 414-3659 Signal 88 Security Valleywide* . . . . . . . . . . . . . . . (623) 580-9416 Tatalovich & Associates, Inc. Phoenix. . . . . . . . . . . . . . . . . . . (602) 264-0007 Valley Protective Services, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 777-0003

SELF STORAGE/VEHICLE STORAGE Business Property Trust Metro Phoenix . . . . . . . . . . . . . (503) 278-3434

SEWER & DRAIN CLEANING Brewer Commercial Services Valleywide* . . . . . . . . . . . . . . . (602) 789-8858 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

SEWER LINE CAMERAING RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

SHOPPING EVALUATIONS Ellis, Partners in Mystery Shopping (EPMS) Nationwide* . . . . . . . . . . . . . . . (972) 256-3767 SatisFacts Research Nationwide. . . . . . . . . . . . . . . . (866) 655-1490

SIGNS Fusion Sign and Design Nationwide* . . . . . . . . . . . . . . . (602) 288-8903 SIGNWORX Nationwide* . . . . . . . . . . . . . . . (602) 268-1875 Tile Signs & Graphics Statewide . . . . . . . . . . . . . . . . . (480) 967-6029

SOCIAL NETWORKING The I Too Corp Nationwide* . . . . . . . . . . . . . . . (920) 254-9400

regionalaz.com

*indicates company also provides goods and services to investors and owners of smaller rental properties (regular members with fewer than 100 units). Apartment News â&#x20AC;˘ August 2013

SOFTWARE FOR APARTMENT/RESIDENTIAL PROPERTY MGMT AmSI Nationwide. . . . . . . . . . . . . . . . (404) 644-3203 eSupply Systems, LLC Nationwide. . . . . . . . . . . . . . . . (210) 979-6670

SOLAR ENERGY Harmon Solar Statewide* . . . . . . . . . . . . . . . . (623) 879-0010

SOLAR WATER HEATING Aqua Science Metro Phoenix*,Metro Tucson* (480) 444-7680

STEPS Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . (602) 494-1556 Neece Precast & Supply Phoenix. . . . . . . . . . . . . . . . . . . (602) 242-1869 STIMCO Precast Products Nationwide* . . . . . . . . . . . . . . . (480) 898-8132 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

STREET SWEEPING All City/Tri City Power Sweep Valleywide* . . . . . . . . . . . . . . . (602) 678-0059 Epic Sweeping Service Valleywide* . . . . . . . . . . . . . . . (623) 516-9014 Sunstate Sweeping, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 415-1506 Sunstate Sweeping, LLC. (Tucson) Tucson* & Surrounding Area* . (520) 293-0400

SUB-FLOORING Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

SUB-METERING Comptrol Technologies Valleywide* & Tucson* . . . . . . (602) 392-2292 Conservice Utility Management & Billing . . . . . Nationwide* . . . . . . . . . . . . . . . (866) 866-0333 Minol USA Statewide . . . . . . . . . . . . . . . . . (888) 766-1253 National Exemption Service, Inc. Nationwide. . . . . . . . . . . . . . . . (800) 241-8651 NWP Services Corporation Nationwide* . . . . . . . . . . . . . . . (949) 735-2625 Spectrum Phoenix, LLC dba Edison Micro Utilities Statewide* . . . . . . . . . . . . . . . . (602) 274-1030 Utilities Management Concepts, Inc. Nationwide. . . . . . . . . . . . . . . . (626) 303-5553

SUPPLIES - ELECTRICAL, HARDWARE & PLUMBING Wilmar Industries, Inc. Valleywide . . . . . . . . . . . . . . . . (800) 345-3002

SWIMMING POOL DECK RESURFACING Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Imagine Architectural Concrete, LLC. Statewide . . . . . . . . . . . . . . . . . (480) 557-5533

Superior Pool Construction Statewide . . . . . . . . . . . . . . . . . (602) 395-0700

SWIMMING POOL DESIGN, CONST. & REMODEL Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

SWIMMING POOL RENOVATION COMMERCIAL Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

SWIMMING POOL REPAIR & REMODEL Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Safari Pools & Landscape Valleywide* . . . . . . . . . . . . . . . (480) 633-6494

SWIMMING POOL RESURFACING Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

SWIMMING POOL SUPPLIES & CHEMICALS Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Leslie’s Poolmart Inc. Valleywide* . . . . . . . . . . . . . . . (602) 366-3926 Maddy’s Pool Supply and Service Metro Phoenix* . . . . . . . . . . . . (480) 840-6370 Specialty Cleaning Valleywide* & Metro Tucson* . (480) 241-7525

TECHNOLOGY CONSULTING LeeShanok Network Solutions Statewide* . . . . . . . . . . . . . . . . (520) 888-9122 LeeShanok Network Solutions (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 277-5757 OneCallNow.com AZ*, CA* & NV*. . . . . . . . . . . . (818) 815-8620 Virtual Office Global, LLC Metro Phoenix,Nationwide . . . (602) 297-5255

TECHNOLOGY: MASS MESSAGING SERVICE OneCallNow.com AZ*, CA* & NV*. . . . . . . . . . . . (818) 815-8620

TELEPHONE ANSWERING & MESSAGING SYSTEMS Answer Phoenix Metro PHX* & Metro Tucson* . (602) 248-8080 Corporate Answer Nationwide* . . . . . . . . . . . . . . . (602) 244-1833

TELEPHONE SYSTEMS Century Link Statewide* . . . . . . . . . . . . . . . . (800) 366-8201 Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . (520) 629-8414

TERMITE ELIMINATION City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 944-0099 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 964-8900 Terminix Int. (Tucson) Metro Tucson . . . . . . . . . . . . . . (520) 838-2634

TOWING & PARKING ENFORCEMENT AMP Towing & Recovery Statewide* . . . . . . . . . . . . . . . . (602) 437-1849 Arizona Parking Management by Bronco Metro Tucson* . . . . . . . . . . . . . (520) 885-1925 Charity Towing Metro Phoenix . . . . . . . . . . . . . (602) 249-2169 Go Green Environmental Metro Phoenix* . . . . . . . . . . . . (480) 274-0043

TOWING SERVICE All City Towing Valleywide* . . . . . . . . . . . . . . . (480) 255-2489 All Valley Impound/United Road Towing Valleywide* . . . . . . . . . . . . . . . (602) 523-3322 Kwik Tow Valleywide* . . . . . . . . . . . . . . . (623) 444-1020 R & M Towing LLC Valleywide . . . . . . . . . . . . . . . . (602) 415-1565 SWAT Towing & Parking Enforcement Towing Service Valleywide* . . . . . . . . . . . . . . . (480) 644-8181

TREE SERVICE All Year Round Expert Tree Care Metro PHX* & Metro Tucson* . (602) 647-4747 Arizona Treeworks Valleywide* . . . . . . . . . . . . . . . (602) 841-2900 Phoenix Tree Service, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 866-2013 Premier Tree Service Inc Valleywide* . . . . . . . . . . . . . . . (602) 550-4154 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . (480) 456-0608 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . (702) 459-3192 Top Leaf Tree Service Metro Phoenix* . . . . . . . . . . . . (480) 833-6465 Tree Doctors, Inc. East Valley*. . . . . . . . . . . . . . . . (480) 844-4037 Tree Pros, LLC Valleywide* . . . . . . . . . . . . . . . (602) 216-0400

UTILITIES APS Statewide* . . . . . . . . . . . . . . . . (602) 250-2966 Conservice Utility Management & Billing Nationwide* . . . . . . . . . . . . . . . (866) 866-0333 Salt River Project (SRP) Valleywide* . . . . . . . . . . . . . . . (602) 236-4480 Southwest Gas Corporation Metro Phoenix*,Metro Tucson* (602) 395-4070

UTILITY ALLOCATION BILLING Comptrol Technologies Valleywide* & Tucson* . . . . . . (602) 392-2292 Multifamily Utility Company Nationwide* . . . . . . . . . . . . . . . (800) 266-0968

UTILITY BILL AUDITING National Exemption Service, Inc. Nationwide. . . . . . . . . . . . . . . . (800) 241-8651

VENDING SERVICES Larsen Vending Metro Phoenix* . . . . . . . . . . . . (602) 257-8727 Vilar Vending, Inc. Metro Phoenix . . . . . . . . . . . . . (480) 502-0905

VIDEO LIBRARY DVD in Demand Statewide* . . . . . . . . . . . . . . . . (480) 234-9684 Resident Entertainment Services Nationwide* . . . . . . . . . . . . . . . (623) 399-8859

VIDEO MYSTERY SHOPPING Business Observations West of the Mississippi* . . . . . . (623) 594-2113

WASHERS & DRYERS - COIN METERED Coin & Professional Equip. Company Phoenix*. . . . . . . . . . . . . . . . . . (602) 248-0808 Coin & Professional Equip. Company (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 790-7377 Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (602) 722-6959 Excalibur Laundries, Inc Statewide* . . . . . . . . . . . . . . . . (714) 437-9000 Mac-Gray The Laundry Room Experts Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Mac-Gray The Laundry Room Experts (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729 WASH Multifamily Laundry Systems Metro PHX* & Metro Tucson* . (800) 421-6897 Waste Management Statewide* . . . . . . . . . . . . . . . . (888) 964-9760

Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304

WATER HEATERS Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

WATER VENDING Arjencia Water Metro Tucson . . . . . . . . . . . . . . (520) 882-0200 RainMaker Technologies Tucson* . . . . . . . . . . . . . . . . . . (520) 745-9117

WEBSITE DEVELOPMENT LeaseLabs Nationwide. . . . . . . . . . . . . . . . (619) 233-4700

WELDING Automatic Gate Systems, Inc. Statewide . . . . . . . . . . . . . . . . . (602) 267-7778 Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . (602) 494-1556 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

WINDOW CLEANING Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . (480) 659-9141

WINDOW COVERING Apartment Interior Supply Valleywide . . . . . . . . . . . . . . . . (480) 964-7600 Blind Co. Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8098

WASTE MANAGEMENT Valet Waste Nationwide. . . . . . . . . . . . . . . . (813) 247-7524 Waste Consolidators, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 897-3601

WATER CONDITIONING & PURIFICATION Aqua Science Metro Phoenix*,Metro Tucson* (480) 444-7680 Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

WATER CONSERVATION Bottom Line Utility Solutions, Inc. Nationwide. . . . . . . . . . . . . . . . (949) 707-1311

WATER DAMAGE/STRUCTURAL DRYING & MOLD REMEDIATION Ace Construction Services, LLC Valleywide* . . . . . . . . . . . . . . . (602) 840-4500 Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . (623) 266-2761 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 First Choice Restoration, Inc Metro PHX & Metro Tucson. . . (480) 981-1131 Har-Bro West, Inc. Metro PHX* & Metro Tucson* . (480) 449-3900

Schedule of Events

AMA

ARIZONA MULTIHOUSING ASSOCIATION

2013 Tucson Education Conference and Tradeshow Presented by Koglmeier Law Group

8:00 a.m. - 9:00 a.m. Registration, Continental Breakfast and Networking 9:00 a.m. – 10:15 a.m. ‘You Are The Brand’ Speaker: Les Taylor Description: You are the sole proprietor of a personal services corporation. You are the president and CEO of YOU, Inc. You are every bit as much a brand as is Starbucks, Coca Cola or Disney. You’re known for something. You have an image. Your value in the marketplace has been established. Don’t like the brand you currently have? Well, you can change it. If you like your current brand – learn how to strengthen it! This informative and entertaining presentation or workshop will show you how to strengthen a positive brand – or how to re-brand yourself into the strong, positive brand you need to be of value to the marketplace or the workplace. Bio: Les Taylor is the founder and managing partner of Outperformers International. He is an award-winning author, professional speaker and recognized expert in the field of performance improvement. Les is a former law enforcement executive, served as the executive director of the Arizona Association of Cheifs of Police, is a graduate of the FBI National Academy and is past president of the Arizona Chapter of the National Speakers Association. 10:15 – 10:30 a.m BREAK

Tucson �onvent�on �ente� F��d�� Se�te��e� �� 2013 EXHIBITORS

* Names in red are also Sponsors

10:30 - 12:00 p.m. Keynote Speaker - JoAnn Contorno Sponsor: The Greenspan Company/Adjustors International, Rich Hallock Description: JoanAnn Contorno is in the business of helping people reach for their gold. As a highly sought after motivational speaker, author, entertainer, comedienne, runner, triathlete, wife and mother, Ms. Contorno has first hand experience reaching for and attaining personal gold. She has touched over a million lives within hundreds of organizations. She will share her insights to inspire others, addressing her audience with humor, warmth and wit. Going For The Gold: Opportunities, networking and strategies are all available at the AMA Tradeshow. Ms. Contorno will help you reach for your personal and professional gold. Laugh and learn while Ms. Contorno helps light your passion for life. 12:15 - 1:30 p.m. LUNCH 1:30 – 4:00 p.m.

Trade Show Exhibit Hall Open

4:00 p.m.

Trade Show Exhibit Hall Closes

4:30 p.m.

After Party at Zen Rock Raffle prizes will be drawn at the AfterParty must be present to win. Sponsored by Redi Carpet and Apartment Guide.

Register online at www.azama.org *indicates company also provides goods and services to investors and owners of smaller rental properties (regular members with fewer than 100 units). 24

Apartment News • August 2013

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