Apartment News May 2013 by Professional Publishing, Inc

May 2013 • Vol. 50 No. 5

The Official PublicaTiOn Of The arizOna MulTihOusing assOciaTiOn

Record Breaking Tributes Honor Arizona’s Finest By AMA Tributes finalists get the opportunity to meet in the waiting areas at the AMA office, gathering their thoughts as they prepare to meet their judging panels. Being selected for nomination is a tremendous honor and this year managers and executives wrote inspiring nominations for close to 500 individuals, teams, leaders, and properties. 122 judges took time from their busy schedules to volunteer with the AMA and contribute their expertise. With four new categories this year, the judging panels worked for months to review and score the nominees. In this process, judges have the opportunity to learn more about the successful strategies of their peers and competitors. And from the impressive pool of nominees, the group is narrowed to those finalists who have demonstrated the greatest skills. Each of them will be profiled in this publication, the Apartment News and highlighted at the AMA’s annual gala dinner, the Tribute Awards.

The Power of Change For the first time, the AMA has added categories to recognize the major investments and rehabilitation of aging properties. These owners and staff have spent years working to improve failing communities and the results are nothing short of miraculous. In the nominations, these companies’ leaders shared stories of genuine partnerships with local communities, the surrounding neighborhoods, police and others as part of their renovations. Focused not just on increasing revenues in the long term, these operators have created communities that are safer and more livable, with new amenities and all new design. Those investments also strengthen their neighborhoods. These powerful stories reveal the true transformation that great operators can have on not only their residents, but on the community.

After months of negotiation, the Arizona Department of Real Estate (ADRE) has agreed to allow multi-family leasing documents, including apartment finder fee documents, to be stored electronically or on-site at an apartment community’s leasing office. Prior to these new ruling, brokers were required to store these documents at the designated broker’s corporate office. The Department worked with the AMA to develop a substantive policy statement (SPS) related to the offsite storage for multi-family records. The Professional Publishing, Inc PO Box 30327 Portland, OR 97294-3327

The final group of profiles in this edition focuses on the best teams working in multifamily communities around the state. Nominators focused not only on their operation successes, but on their collective actions. Their performances, individually and as a team, should serve as inspiration for other managers and employees to emulate the best practices articulated in the profiles. 2013 AMA Tribute Awards By the Numbers • 471 Nominations • 26 Property Management Co. represented • 22 Categories (Four new categories in 2012) • 31 Judging Days • 122 Judges Total (Average of two dates per person) • 4 Days of Site Visits for Phoenix and Tucson – Development and Rehabilitation Projects • 38 Finalists traveled from around the state to Phoenix Continued on page 2

Real Estate Department Open to Changes for Onsite Storage of Leasing Documents By Courtney LeVinus and Jake Hinman, Capitol Consulting

Leadership from Within Perhaps the most inspiring part of the Tributes nominations is the team dynamics described in these nominations. The AMA honors teams in this awards program because all high performing communities are managed by high performing teams. But even in the individual profiles, at every level, the best kudos remark on each person’s contribution to and leadership of their team. In Bruce Tuckman’s seminal work on the development of teams, he names the four stages that teams move through as they grow together. These stages - forming, storming, norming and performing – exist in every community and every corporation at different points in time. Leadership, clear expectations, and a dynamic of supportive teams have a major impact on how communities live and function. Satisfied, motivated employees infuse their enthusiasm into their work and residents benefit.

Administrative Procedure Act requires the publication of substantive policy statements issued by agencies (A.R.S. § 41-1013(B)(14)). Substantive policy statements are written expressions which inform the general public of an agency’s current approach to rule or regulation practice. With the adoption of this new policy, brokers may store their documents at the leasing office by simply notifying the Department in writing. Additionally, ADRE now permits leasing documents to be stored electronically as long as brokers notify the Department “of the physical location and records host as prescribed in SPS No. 2010.01 Electronic Records Storage.”

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AMA Takes to the Streets for BH4LH By Cathy Wagner, AMA The First Annual AMA Tucson / AME 5K Fun Run-Walk was organized by the AMA Tucson Big Hearts for Little Hands committee and held on Saturday, March 23rd, at Brandi Fenton Memorial Park in Tucson. 135 AMA members and their families and friends including 33 children gathered on a beautiful Tucson morning to raise more than $4,600 for Arizona Multihousing Education, Inc., the non-profit (501c3) arm of the

AMA. The beneficiary of this Tucson fundraising effort is Our Family-New Beginnings in Tucson. Many thanks to the inaugural 5K Fun Run-Walk Shirt Sponsors including AMA property management company members - MEB (7 participants), Scotia Group Management, LLC (24 participants) and HSL Asset Management (8 participants) as well as Associate members Bates Paving & Sealing, Inc., Distinctive Carpets, Inc. and MacGray Intelligent LaunContinued on page 9

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The Best Teams in the Business By Robert Hicks, Alliance Residential For the AMA, the spring is always one of the busiest times of the year. We are hosting golf tournaments,

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As you read through this second half of the Tribute Award Finalist profiles, I encourage you to think about how your organization rewards and recognizes great employees. It’s a challenge to make the time for professional development and the ROI on those investments cannot be understated. And be sure to take advantage of the Education and Trade Show this year. Our members devote hours and hours to preparing for this event to showcase their best staff and services. I love meeting new vendors and learning about the innovations in services and how we can make our communities better with these partners! I look forward to celebrating with all of you at the annual Tributes dinner as we fete our industry’s best. q

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470 nominations and interviewed finalists for more than six weeks. Some of the judges panels had the opportunity to do site visits and see the redevelopment/rehabilitation projects that our members have undertaken. And others toured new communities that represent the best in class. Personally, I find all of this inspiring. Our management teams spent hours considering these nominations, reflecting on outstanding performances and honoring those individuals and teams who bring our communities to life. They wrote about leaders who have ascended in their roles, learned the multifamily business and empowered their teams to be successful. The recognition of strong team members is imperative to retention efforts and to the lifestyle of our communities. Every staff member, from maintenance, to accounting, to leasing to housekeeping, must earn the trust of our residents and function well together to keep our apartment communities strong, safe and profitable. For our senior teams, we should be challenging them to begin grooming and training the next generation of leaders. The recent, explosive growth of the industry creates opportunities at every level. For top employees, this can mean they will look for new ways to grow in their careers; and, if keeping those employees is a priority, you have to make investments in them.

Apartment News? Contact the AMA at 602-296-6200 or 800-326-6403

The Arizona Multihousing Association:

• Represents ethical rental housing providers in legislative, legal and regulatory matters. • Provides services, products, educational programs and networking opportunities that enhance the general welfare and economic health of all our members. • Cultivates opportunities for quality rental housing throughout Arizona.

OFFICERS CHAIR OF THE BOARD: Robert Hicks, Alliance Residential CHAIR ELECT: Kimberly Fitch, Nicolosi & Fitch, Inc. VICE CHAIR: Christine Shipley, Dunlap & Magee Property Management TREASURER: Chris Evans, HSL Asset Management SECRETARY: Amy Smith, Bella Investment Group IMMEDIATE PAST CHAIR: Lesley Brice, MC Residential

DIRECTORS David Adame, Tiempo, Inc. Vicki Allison, Allison-Shelton Real Estate Services Jen Ambrosius, Apartment Guide Chapin Bell, P.B. Bell Companies Reid Butler, Butler Housing Company John Carlson, Mark-Taylor Residential Mike Clow, Greystar Real Estate Partners Keri Conyers, Alliance Residential Liz Culibrk, Fairfield Residential Amy Davidson, Cox Communications Kohl Eisenhour, Riverstone Residential Ken Gould, Madeline’s Meticulous Adam Greco, Burns Pest Elimination Matt Koglmeier, Koglmeier Law Group, PLC David Kotin, Kay-Kay-Realty Lesa LaRocca, Riverstone Residential Pam McCarthy, Simply Better Management Omar Mireles, HSL Asset Management Greg Morehead, Fairfield Residential Melanie Morrison, MEB Management Services Kim Pacheco, Scotia Group Management Dale Phillips, Mark-Taylor Residential Jim Pierson, Legacy Capital Advisors Erica Reinke, Camden Property Trust John Rials, Greystar Real Estate Partners Mike Rochon, Distinctive Carpets, Inc. Mark Schilling, MEB Management Pam Shelton, Allison-Shelton Real Estate Services Pamela Sullens, Silver Mountain Real Estate Group Ike Tippetts, Rainforest Plumbing & Air Rondetta Troutman, Picerne Real Estate Group Debbie Willis, P.B. Bell Companies Lynn Zoroya, Redi Carpet

“Thank you Platinum Members” Adanac Enterprises Corp. Apartment Guide Apartments.com/Republic Media Burns Pest Elimination Cox Communication Gorman Rooﬁng Services, Inc. Koglmeier Law Group, PLC Kowalski Construction, Inc. Law Oﬃ ces of Scott M. Clark, P.C. Rainforest Plumbing & Air Redi-Carpet-Arizona Valley Protective Services, Inc.

STAFF Tom Simplot, President & CEO tsimplot@azama.org James Tunnell, Vice President jtunnell@azama.org Direct Line: 602-296-6212 Lucina Chavez, Community Relations Manager lchavez@azama.org Direct Line: 602-296-6213 Erika Kowalski, Operations Manager ekowalski@azama.org Direct Line: 602-296-6210 Robert Schmitz, Education Manager rschmitz@azama.org Direct Line: 602-296-6204 Amy Hindenlang Membership Administrator ahindenlang@azama.org Direct Line: (602)296-6209 Michelle Rill, Events Manager mrill@azama.org Direct Line: 602-296-6205 Desi Brinkman Operations & Membership Coordinator dbrinkman@azama.org Direct Line: 602-296-6203

Cassidy Campana, Communications Manager ccampana@azama.org Direct Line: 602-770-6014 Stephanie Garcia Community Relations Coordinator sgarcia@azama.org Direct Line: 602-296-6208 Todd Bradford, Manager of Membership Benefit Services tbradford@azama.org Direct Line: 602-377-2553 Katie Allare Government Aﬀairs kallare@azama.org Direct Line: 602-296-6211 Cathy A. Wagner, AMA Tucson – Director of Administration cwagner@azama.org Direct Line: 520-323-0643 FREE ext 401 Joanna Grassinger, AMA Tucson – Marketing & Member Relations jgrassinger@azama.org Direct Line: 520-323-0643

Apartment News (ISSN 0746-0686) is published monthly by Professional Publishing, Inc. for the Arizona Multihousing Consulting Corporation. Advertising rates available upon request. We are not responsible for nor guarantee any information, statements, products or services of any advertisers in the publication. The articles herein do not necessarily represent the views of the corporation or the majority of its members, unless so stated. Reproduction in part or whole is forbidden without written permission. Complete control, management and ownership along with the copyright and trade name belong to the Arizona Multihousing Consulting Corporation, 818 North 1st Street, Suite L160, Phoenix, AZ 85004. Periodical postage paid at Snohomish, Washington.

Copyright © 2013 Arizona Multihousing Consulting Corporation. All rights reserved. POSTMASTER: Please send address changes to: Apartment News, PO Box 698, Portland, OR 97207-0698. Phone: 602-296-6200 or toll-free 800-326-6403. FAX: 602-296-6178. Tucson Office: Phone: 520-323-0643. FAX: 520-323-3399

ArizonA Multihousing AssociAtion Tributes ...continued from front page VOLUNTEER OF THE YEAR TUCSON Cari Rascon Centurion Management Company Cari Rascon has volunteered with The Big Hearts for Little Hands fundraiser for Tucson for several years. In years past, she has co-chaired and, in 2012, she organized the Big Hearts for Little Hands Kick-Off Party in Tucson which raised $2,000 alone. She also played an active role on the 2012 Reverse Trade Show committee. She has donated countless hours to the AMA and has always taken the initiative to volunteer without being asked to. She devotes her time to make a difference and is a light to others within the community to get involved. Richard Leytem HSL Asset Management Richard shows a true passion for his work in Property Management. As a Regional Maintenance Supervisor with HSL Properties, Richard has been instrumental in making the Tucson Maintenance Mania extremely successful. Richard and his HSL team have supported and grown this event for over two years by providing Tuc-

son participants a training facility and assisting as Co-Chair on the Maintenance Mania Committee. The event has experienced 20% growth due to his leadership and dedication. Theresa Sutliff Prime Administrative Group Theresa has been in property management for over 20 years. She has been involved with the AMA, in various roles. In 2012, Theresa was the co-chairperson of the Tucson Networking Committee. Under Theresa’s leadership, the Networking Committee has grown and flourished. She dedicates a great deal of time and effort into sharing her ideas while cooking delicious food for many events. Theresa has single handedly changed the format for the various Tucson Networking events and has made them extremely popular.

VOLUNTEER OF THE YEAR STATEWIDE Vicki Bishop MEB Management Services Vicky Bishop was honored to serve as Co-Chair for the Big Hearts for Little Hands Committee in 2012. Under her leadership and creativity she launched a retro theme that helped raise $80K with fun and exciting activities such as costume contests related to 60s shows and sending out invitations via TV dinners. Her hard work and affinity for the creative helped her reach her goals of helping over 100 families directly. Dahnn Brown Camden Property Trust-Pecos Ranch Dahnn Brown has had a true passion for helping find homeless families a solution to lift their spirits as well as their condition. As the Community Manager for Camden Pecos Ranch she incorporated help of her staff to help raise $6,441.00 with generous residents donating $23.69 per door. She was a key founding member of the inaugural 5K Walk Run for Camden with over 100 participants in the first

year which helped raise over $7K additional dollars and has been nominated as the 2013 Big Hearts for Little Hands Chair. Pam Shelton Allison Shelton Real Estate Services, Inc. Along with her positive attitude and outgoing personality, Pam brings over 25 years of experience to the multifamily industry. She is very familiar with all facets of our trade, working on both the vendor and property management firms throughout her tenure. She is an invaluable resource to the AMA with her volunteerism. Her dedication to the AMA’s Education Department was recognized at a national level as the AMA was the 2012 recipient of the Anthony V. Pusateri Award for continued apartment career development. Pam is a great role model and mentor for everyone in our industry.

Continued on page 3

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ArizonA Multihousing AssociAtion Tributes ...continued from page 2 BEST TEAM & COMMUNITY, PRIOR TO 1994 Gila Springs Allison-Shelton Real Estate Services, Inc. Team Gila Springs is more like a family. Their respect for each other is what sets us them apart from any other team. They take such pride in providing a real “home” to their residents and their community reflects this in every single aspect. Gila Springs continues to set the standard as the community maintained occupancy in excess of 95% for all of last year and realized net revenue growth in excess of 10%. The property consistently has one of the lowest turnover ratios in the company’s entire portfolio. Allison-Shelton has managed this community for an astonishing 19 years – and there is no doubt that team at the community is the link that drives this stability.

Sonora Canyon Alliance Residential Company, LLC The team at Sonora Canyon has been a top leader in their current market in both rent growth and property performance. Although, this community is a 30 year old product, it still competes with new product which is a direct result of the leadership and team at the community. Sonora Canyon has built a strong rapport with the residents and community to raise money for UMOM. With the addition of a few new team members the majority of the team has been in place at the community for 5 plus years. Sonora Canyon continues to lead the market while exceeding both budget and ownership expectations.

Pointe at South Mountain ConAm Management Corporation The Pointe at South Mountain team has done an amazing job bringing a very challenging asset to top level performance. They have achieved 9% year-over-year rent growth and have cut both the vacancy and turnover in half in the past year. They managed to

accomplish all of this while elevating our annual resident survey scores by 33%! This team won ConAm’s prestigious “Property Team of the Year” award and also have been instrumental in turning around a struggling renovation program. The property owner could not be happier with the status of the community today!

Mountain View Villa Apartment Homes Bella Investment Group, LLC This team has maintained consistent marketing, searched for new ideas, and worked to maintain a positive, can-do attitude during a very difficult time in the Cottonwood marketplace. The team works together to make service to their residents and each other a priority. Achievements in 2012 include a 10% increase in occupancy, a 17% or $200,000 increase in income and a 28% increase in NOI, beating projections by 26%. The team’s attitude and diligence amidst some very difficult market circumstances resulted in a turnaround that allowed the property owner to avoid

a lender “lockbox” scenario. A job VERY well done!

Vaseo Alliance Residential Company, LLC The Vaseo team consists of 32 total members and is the largest in Arizona at 1,222 apartment homes. It takes perfect synergy to successfully run a property of this size and Vaseo has it. The team joins together on a volunteer basis to raise record amounts of money for UMOM along with other charities including juvenile diabetes research throughout the year with community events that bring over 2,000 people.

Continued on page 8

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Apartment News • May 2013

ArizonA Multihousing AssociAtion

Arrg! Just Do It! By Amy R. Smith, Bella Investment Group

ou can feel the frustration, can’t you? So much of management is getting people to do what you want. Whether it’s your staff, your kids or your spouse, it can be so aggravating when they simply don’t do what you ask! Well, because I’m not a marriage counselor, I’m going to ignore that part of life. However, if you promise not to tell, I will admit that I do apply this to my parenting strategies. In my experience, there are only THREE BASIC REASONS your team will fail to do what you want and as much as you may not enjoy hearing this, the responsibility for all three ultimately lies with you, the supervisor. Reason 1: Your Employee/ Team Doesn’t Know WHAT To Do It is the supervisor’s job to make sure the employee or team knows the specific performance expectations. Whether working with new hires or seasoned employees, your team

needs to know the tasks associated with their job. This doesn’t mean vague instructions like “be on time to work,” but rather specific direction like “be at work by 8:00 AM.” Don’t let them know the owner wants to “beat budget this month,” but rather tell them you “are shooting for a 5% positive variance over budget.” A written job description is a good place to start. Once an employee understands the basics of his or her job, weekly meetings come in handy to assign specific and extraordinary tasks. Communicate, communicate, communicate.

ficient way of accomplishing a task after training. If the actual STEPS in a task are as important as the outcome, you as the supervisor must communicate that as well.

Reason 3: Your Employee/ Team Just Doesn’t WANT To Do It Here’s where you start arguing with me. “But, Amy! I can’t change someone’s internal motivation! How does this responsibility lie with me?” Believe me, I hear ya! There’s only so much leading and motivating a supervisor can do, right? After we are convinced that the team knows the “WHAT” and “HOW,” we test difReason 2: Your Employee/ ferent incentives, dangle proverbial Team Doesn’t Know HOW To carrots, even beg, plead and threaten Do It Here’s where training and expec- our teams into submission. But here’s tations intersect. Often as supervisors where your frustration is on you... Sometimes the change simply we assume our teams have certain skills. It’s your job to confirm that as- MUST be external. If you have determined your team sumption and train your team if they just lacks internal motivation and are found lacking. Communicating the amount of au- doesn’t WANT to do what you ask, tonomy your team has to complete it’s time to change the team. No more a given task is just as important as incentives. No more threats. This can be the most difficult part training them how to accomplish it. SUSTAINABILITY As individuals, employees may be- of supervising. More often than lieve they have a better or more ef- not, we wait too long to make these

changes. However, we as employers can afford to make the decision to move on given the quantity of qualified applicants in today’s job market who DO WANT to contribute at their workplace. *PLEASE NOTE: When applying this last step to parenting, replacing your kids is not an option. My advice is love them with all your heart and work on some consequences appropriate to the infraction...a topic for another article altogether! So if you are currently feeling like you’re beating your head against a wall with your staff, just stop. Run through these three questions: • Do they know WHAT to do? • Do they know HOW to do it? • Do they WANT to do it? You have the power to fix it! q Amy R. Smith, CAPS is the Managing Partner of Bella Investment Group. She can be reached at 928.714.1800.

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ArizonA Multihousing AssociAtion Real Estate ...continued from front page For more information on the new SPS (No. 2013.01), visit ADRE’s web site at www.azre.gov. City of Mesa Considering Changes to Temporary Sign Code The City of Mesa is currently reviewing their temporary sign code in an effort to update and modernize the language. The city has formed a Sign Code Advisory Committee tasked with reviewing the current code and incorporating potential changes that would ultimately be presented to the city council for approval. The AMA is working with the city to discuss possible changes that would incorporate standards that are more fitting for apartment communities. Update: Development Impact Fees For several years now there has been little, if any, news regarding development impact fees around the state. In fact fees, in just about every major jurisdiction, haven’t seen considerable increases since around 2009. In part this is due to the economic collapse and absence of any noticeable development (in theory impact fees are levied/increased based on new development). The lack of fee increases can also be attributed to the impact fee moratorium that the legislature placed on cities and towns

in 2009 in response to the economic conditions at the time. But the true cause of the impact fee standstill can and should be credited to the passage of the impact fee reform legislation (SB1525) back in 2011. It was SB1525 after all that significantly limited and placed new restrictions on cities that levy development impact fees. On January 1, 2012, fees decreased on average of $1,100 per multi-family unit across the state, and in the case of the city of Glendale, fees dropped nearly $3,500 per unit. These decreases can mostly be attributed to the new “necessary public service” provisions. Essentially, through the newly defined “necessary public service” language, certain fee categories were prohibited altogether – namely general government, solid waste, certain parks and libraries, cultural facilities, among others. The legislation also requires cities to develop infrastructure improvement plans prior to assessing fees, prohibits cities from charging fees in order to increase the levels of service above and beyond the existing levels of service, and stipulates that cities must create service areas, similar to Phoenix, rather than charging a single impact fee for the entire jurisdiction. The next important date is August 1, 2014. Come August, cities will be required to be in full compliance with

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the new impact fee statutes. The new requirements include: • Municipalities must update their infrastructure improvement plans and recalculate all of their fee schedules. • Municipalities will be prohibited from increasing their construction sales tax unless all other sales tax classifications are also increased. Several cities including Casa Grande, Goodyear, Oro Valley, Queen Creek and Surprise currently levy a construction sales tax at a higher rate than their general sales tax rate. • Beginning August 1, 2014, any municipality that continues to levy a higher rate for their construction sales tax will be required to deduct the discriminatory portion from the impact fees assessed to new development.

new statutes, including new fee schedules. In terms of what direction the fees may take, it’s difficult to predict. Some cities may approve fee increases to account for nearly five years of inactivity while other jurisdictions may choose minimal hikes to encourage growth and job creation. It may be another year until we have a firm understanding of where cities are heading. In any event, cities and towns should consider taking page out of the city of El Mirage’s book, after all, the city just recently eliminated their impact fees altogether! We can dream. For any questions regarding development impact fees or any other issues discussed in this article, please feel free to contact us. q

At this point few, if any, municipalities are in full compliance with SB1525, but again cities have until August 2014, to make necessary changes. Most cities are in the process of commissioning third-party consultants to update their impact fee ordinances to coincide with the

Courtney LeVinus is a principal with Capitol Consulting and Jake Hinman leads legislative affairs for the firm. They can be reached at 602.712.1121.

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ArizonA Multihousing AssociAtion

The Next Generation of Renters: Savvy and Connected

What apartment seekers are looking for in their next home – and how they’re finding it By For Rent Media

he next generation of renters is equipped with more access to information than ever before. Recent survey data published by ForRent. com, sister site of Homes.com, sheds light on what renters are looking for and the methods they’re using to find it. With more than 8,000 responses, the month-long survey revealed convenience and cost-efficiency are most important to apartment-dwellers. “Today’s renters are well informed and looking for the best amenities,” said Brock MacLean, executive vice president of Homes.com. “They know what they want and how to find it. If one apartment community does not offer the right features, they will use online resources to find one that does.” Online reviews and social networking make it simple to find information on prospective apartment properties and allow people to quickly ask online friends if they have positive or negative experiences with rental establishments.

Before signing on the dotted line, renters check out an apartment’s reputation to help make a final decision regarding a lease: • Ratings are number one, with 75 percent of renters basing a decision on reviews. • 48 percent of those on the apartment hunt also use “word of mouth” to help make a decision. • Videos are important to renters, with 90 percent of renters saying they watch a video as part of the apartment search. Visuals are a key component. While on the quest for their next apartment, renters want to easily view photos and take virtual tours, bringing the apartment search to life: • 91 percent of renters use an Internet listing service, such as Homes.com and ForRent.com. • Print is very relevant, as 25 percent of renters also use print sources such as apartment listing magazines. • 28 percent of searchers look on mobile sites or apps.

When it comes to features and amenities in apartment units and communities, renters want quick and easy methods of communication and convenient amenities. • Email is the preferred communication route in general for 62 percent of renters. • Email is also the preferred method for follow up communications, says 82 percent of renters. • Only 23 percent prefer mobile communications with their apartment management or property owner. Convenience and cost efficiency trump other preferences by the next generation’s renters. • All-inclusive utilities ranked number one in preferred amenities, followed preferences are in-unit laundry features, stainless steel appliances and walk-in closets. • As renters look to the future, 54 percent would like a recycling center, 52 percent prefer a poolside kitchen and 38 percent are interested in a community with a theater room. • 83 percent want wireless Internet, 73 percent want to pay rent online

and 43 percent would partake in community-sponsored group exercise. q About Homes.com From affordable houses to luxurious estates, apartments, condos and more, Homes.com features more than four million property listings for sale and rent in a user-friendly format, making finding your next home easily accessible. Homes.com apartment listings are powered through an exclusive partnership with ForRent.com. About For Rent Media Solutions Founded in 1982 as For Rent Magazine®, For Rent Media Solutions™ is headquartered in Norfolk, Va., and provides property managers and owners with diverse marketing and advertising products.

Want to contribute an article to Apartment News? Contact the AMA at (602) 296-6200 or (800) 326-6403 6

Apartment News • May 2013

ArizonA Multihousing AssociAtion

Green is Sprouting Up Everywhere 5 Practical Ideas to Green Up your Bottom Line By: Nick Frantz, One Call Now

seems that everyone is taking steps to go a little green. So what’s it mean for property managers? Is it worth your time and effort to promote a green agenda? For individuals, going green is a personal choice. For some it comes down to situational decisions, “Should I buy my regular detergent or this green one?” For those more committed to the cause it’s a lifestyle choice. And still for others, the choices are financially driven, “I’ll buy my regular cleaning products because they cost less and this hybrid car because it uses less gas.” Participation spans all ages. But the 20–35 year age group is the most committed… and it strongly influences their decision making. To Play or Not to Play? It all shakes out to this: yes, the green movement is a trend. It’s a cause. But it’s not a fad. Businesses have seized the opportunity by producing fit-the-need products. Federal, state and local governments are responding with increasing regulatory requirements and restrictions. Green is a factor that affects purchase decisions… so it stands to reason that it plays a role in rental and retention decisions, too. Here are five practical ideas to put a little green to work on your property. 1. Decide on your light bulbs. In 2014 you will be forced to make a light bulb decision. That’s when the federal government’s ban on incandescent bulbs goes into effect. For standard fixtures, your new choices are CFL (compact fluorescent) bulbs or LED (light-emitting diode) bulbs. Both deliver huge energy savings over their old fashioned predecessor. LEDs are superior in energy usage and quality of light, but are much more expensive to purchase.

Apartment News • May 2013

2. Expand on recycling opportunities. In most municipalities, recyclable trash is picked up separately from regular trash. Although often voluntary, in some areas it’s mandatory. You may already have separate bins for recyclable trash. Are there enough of them? Are they convenient? I know a managed community whose residents have curb-side pickup, but they take their paper products and aluminum cans to centrally-located bins for pick up. The vendor pays for the recyclable paper and cans and the funds go into the HOA. It’s a voluntary program and nearly everyone participates.

5. Foster a green perception. Lots of brands tout green qualities. But the ones that carry strong green reputations do a better job at fostering the perception. Make that work for you. Whenever appropriate, communicate your green efforts. • “When you’re in the common areas, please use the recycle trash cans for your empty soda cans.” • “Now that it’s getting warmer, please adjust your thermostat when you leave, so your air conditioner isn’t running up your electric bill while you’re gone.” • “Thank you for your positive responses to our messaging system. Last month alone it reduced our paper usage by more than 800 sheets. That’s nearly two reams!”

None of these ideas are large-scale initiatives. They’re small changes that collectively make a big difference. They also foster the perception that you’re proactively doing your part. Plus, you just might find that your efforts add some green to your bottom line. q Nick Frantz is the National Sales Manager for Property Management Solutions at One Call Now. He specializes in Property Management solutions – commercial and residential – assisting in communications between property managers and staff/residents. For more information regarding resident communication solutions please visit www. onecallnow.com, or call (877) 698-3262 to find out how our text, email and voice messages can work for your community.

Please Visit Us At www.azama.org 3. Ask your utility companies to help. Contact all your utility companies and ask for onsite assessments. Some may charge for the service. However fees are usually reasonable and may qualify you for discounts on upgrades or repairs. They also should have energy-saving tips they can pass on to you, or available on their websites. Pull the ones that apply to your property and publish your own tip list. 4. Increase communications, but conserve your paper. It’s time—past time—to make a serious reduction in your paper communications. A message notification service can do the job better and save you loads of time and money, too. Look for one that sends voice and text messages to cell phones and also to email.

ArizonA Multihousing AssociAtion Tributes ...continued from page 3 BEST TEAM & COMMUNITY 1994-2004 Mirador Weidner Apartment Homes Set at the base of the Lookout Mountains and surrounded by lush green views of the Pointe Lookout Mountain golf course, Mirador Apartment Homes offers an escape from your traditional community setting. With 316 apartments tucked into the base of the mountains, residents enjoy incredible scenic mountain views and some of the most amazing golf course views available in Phoenix. On top of the gorgeous location, the team at Mirador brings with them immense knowledge gained by over 50 years of collective industry experience and a personal touch residents and prospects feel every time they step foot in the Mirador office. With experience and personable approach, the Mirador team keeps the property leading the competition with a physical occupancy averaging 95% and economic occupancy averaging 94%. A team approach and balance of personalities makes the team at Mirador shine.

Lakeview at Superstition Springs Holland Residential Lakeview has been managed by Holland Residential since 2009 with the same management team in place since takeover. The team manages 676 apartment homes, 5 lakes, 4 pools, 2 clubhouses, and several amenities with confidence and sincerity. The team maintains high customer service scores, continuous rent growth, and stabilized occupancy with each day of their valued service.

The Boulevard Greystar Real Estate Partners The Boulevard team signifies the word TEAM. They’re successes stem from the respect they have for each other and the fact that they really enjoy working together. Each person has a unique talent. They all build on those strengths to help them overcome obstacles and achieve their objectives. The team members all strive towards the same goals and have learned how to achieve them as a group. They truly are a TEAM!

San Marbeya Mark-Taylor Residential This group embodies the very word “team”. Individually, this team has proven throughout the year to repeatedly cast aside personal gain to achieve team goals. A great example takes us back to the hottest month of the year, August. Despite being down 1-person in the office, this team fielded 145 pieces of traffic and 73 rentals in just 30-days. And service….well they managed to move-out 47 and move-in an astounding 73! Despite all of the activity and chaos…not one single resident missed their original move-in date. When Dale Phillips sat down with a few members of the team shortly after the August rush, he asked them how they did it. It was their time to tell the President what they did to

contribute, right? On the contrary, each one expressed sincere gratitude for another team member and their contributions. Yes, they boasted, but not about themselves, but about their teammates.

Condominiums at Williams Centre Scotia Group Management, LLC The team at The Condominiums at Williams Centre has done a phenomenal job creating and maintaining a short term rental program which helped them exceed their budgeted income by close to one half of a million dollars. The staff has done a great job of working together to create a sense of community that is appreciated by all of the residents. In addition to the team’s regular day to day duties, they have also developed an “upgrade” program in which they have upgrades more than 20 units increasing their NOI and value of the property.

Continued on page 10

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Apartment News • May 2013

ArizonA Multihousing AssociAtion AMA

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dry Systems. National Credit Systems provided ice cold water and RediCarpet provided energy snacks for the 5K participants. The management company with the most participants was Nicolosi & Fitch with 30 staff members signed

Apartment News â&#x20AC;˘ May 2013

up not including their family and friends. The first place man and woman participants were Gabe (RediCarpet) & Maria Lopez who ran rather than walked the entire route. They each won a $50 VISA gift card which was

donated back to Our Family-New Beginnings! Thanks also goes to the AMA Tucson BH4LH Committee Co-Chairs, Elizabeth Beaulieu of Nicolosi and Fitch, and Stacy Weaver of MacGray Intelligent Laundry Systems as well as BH4LH 5K committee

co-chairs, Sue Campbell (RediCarpet) and Misty Newholm (Distinctive Carpets) and all other committee members and volunteers who made this such a great first year event! q

ArizonA Multihousing AssociAtion Tributes ...continued from page 8 BEST TEAM & COMMUNITY, BUILT 2005-2012 P.B. Bell Companies The PB Bell - Ashton Pointe Apartments team comes to work every day with the goal of providing a community atmosphere of quality living and a place where residents feel welcome, appreciated and happy. The Ashton team has achieved this by their strong focus on holding interactive resident functions and community outreach. Each staff member takes an active role in Project Safe, Annual Food Drives, Crime Free Programs, the West Valley Coalition, Avondale City Outreach programs and UMOM to list just a few. Resident satisfaction of choosing Ashton Pointe as their home is shown by high monthly attendance at their functions, over 900 friends on Facebook and over 1300 likes. Creating such a positive atmosphere has led the property to exceeding owner expectation.

Trillium North Trillium Residential Communities The Team at Trillium North encapsulates all of the key ingredients that make up a successful team. Their positive, upbeat attitude is contagious, they are not afraid to take chances and they constantly think outside-ofthe-box to achieve goals. Being 100% accountable for the outcome of all of their interactions with their customers, they have been able to exceed the lease up goals for the community. By supporting each other, and appreciating the special talents of each individual team member, they have created a work environment that is not only successful but is a fun environment to work in each day. Trillium recognizes their great contributions to the company’s success and reputation.

Skyline Lofts Weidner Apartment Homes Set in the heart of downtown Phoenix and surrounded by the stunning city skyline, Skyline Lofts offers edgy, urban, and luxury living to fit a hip lifestyle. With 332 apartment homes towering eight stories, Skyline Lofts has unique architectural features including 10-foot exposed concrete ceilings and walls. Skyline also has a beautiful art gallery featuring new artists every month of the year. Each team member at the community embodies customer service and ensures 10

they are always providing a quality experience to all residents and future residents. The team fosters a positive team environment that promotes personal improvement and development each and every day, recognizing individual strengths and creating a cohesive setting. Skyline Lofts always strives for perfection, and each and every team member is passionate and proud of Skyline Lofts.

Azul Mark-Taylor Residential The leasing team and service team work cohesively as one. Everyone is focused on improving day-to-day operations and resident satisfaction. Phrases often uttered at Azul include, “What else can I do for you?,” and “I’d be happy to help you.” The unique bond that the entire team shares, and their willingness to inject positive attitude with every situation, creates results both as a community and financially. Azul definitely has it figured out!

La Borgata MEB Management Services The La Borgata team is unique and exciting in that they have an amazing love for what they do. The passion that their leader Danielle provides to the team is contagious. Each of them encompasses the MEB core values: Loyalty, Knowledge, Ability, Can do Attitude, Humility and Team First. They are a dynamic, fun, innovative and caring group. With these core values they have been successful for our client and MEB through increased NER’s, increased NOI and increased income. They truly provide our residents a fantastic leasing experience.

REGIONAL MAINTENANCE SUPERVISOR OF THE YEAR Jim Hansen Alliance Residential Company, LLC Jim dedicates his time and an effort to make certain his position is one of support to on-site employees, regional managers, and Alliance clients. He truly gives 100% to his customers. Jim has elevated and defined his position for Alliance Residential. He has groomed others for this same position, having promoted multiple Service Managers to senior management roles. Andy Hernandez MC Residential Andy Hernandez has not only stepped into his leadership role as the Regional Maintenance Supervisor for MC Residential, but has completely taken the Maintenance Division by storm. With understanding everything from maintenance to the financial aspect, he is able to integrate success throughout the portfolio. Andy is a true professional in his field. Rob Hyden Weidner Apartment Homes Rob has worked in the industry since 1986 when he began his career as a groundskeeper. He eventually worked his way up through the ranks as a Painter, Service Technician, Assistant Maintenance Supervisor, Maintenance Supervisor, Renovations Supervisor, Regional Renovations Supervisor and finally Regional Service Manager. Rob has been an RSM for the past five years and currently oversees the all of the maintenance operations at 28 Weidner properties (a total of 8,923 units), in Phoenix, Casa Grande and Tucson. He assists with the dayto-day operations for all of the maintenance teams, negotiating vendor deals, hiring and training, new acquisitions, trouble shooting and contributes with many capital projects. Roger Nahrgang Mark-Taylor Residential Roger truly epitomizes Mark-Taylor core values. His tireless work ethic, can-do attitude, and leadership continuously aids in improving individual employees and entire teams. Most notably, Roger has an overwhelming passion for his job. He would be first to tell you that he loves getting up for work and making a difference every day. Roger “bleeds Mark-Taylor blue” and is a true differentiator in his field.

Rodney Wilson Riverstone Residential Rodney Wilson is responsible for maintenance operations, training, major capital / renovation management as well as furthering the company’s strategic maintenance initiatives for more than 13,700 apartment homes in the AZ, NV and NM regions. Rodney excels at leading his teams, mentoring fellow associates, managing projects, and finding innovative ways to complete projects to control costs. Active in the multifamily industry since 1993, Rodney has successfully managed multi-million dollar interior and exterior renovations; responsible for scope, bids, contract administration and project inspection. Rodney plays a key role in due diligence inspections. He has extensive knowledge in HVAC, mechanical, plumbing and electrical processes. REGIONAL PROPERTY SUPERVISOR OF THE YEAR Lisa Bates Allison-Shelton Real Estate Services, Inc. Lisa Bates continues to set the standard by which all property supervisors should be judged. Her intimate knowledge of the multifamily business, her ability to select and motivate on-site staff members and her ability to think, reason and make decisions like an owner, has resulted in her clients realizing increased values in their portfolios that would be difficult to measure. This has been an unusually difficult year for Lisa outside of the office, yet she remains committed and focused at a level that often times defies description. Lisa has never turned down a request to assist one of her peers, lead a due diligence team, take over another asset, head a committee or lead an initiative. Allison-Shelton and the clients they serve are fortunate to have Lisa Bates on their team. Rick Bjorgo MC Residential Rick is generous with his time and knowledge. He cultivates and promotes leadership to guide each employee to be the best they can be. Rick is able to provide direction, motivation and encouragement throughout the entire portfolio which has been an essential attribute to the success of MC Residential Communities. Linda Coburn Mark-Taylor Residential Linda is a true professional and leads by example daily. Her ability to efficiently multi-task, develop teams, and manage several assets in multiple states Continued on page 11 Apartment News • May 2013

ArizonA Multihousing AssociAtion Tributes ...continued from page 10 is a reflection of her overall drive and commitment to excellence. Linda’s Vegas team shined at the 2012 Jewel Awards with 6 out of the 7 nominees becoming finalists and 4 of those going on to win. Linda will not stop until the job is successfully completed and is always in search for different avenues to improve. Ultimately, Linda exudes all the qualities that make her a true leader in her field. Tina Schreiber Alliance Residential Company, LLC Tina is committed to making Alliance Residential Company a great workplace for our employees and a great place to live for our residents. Tina is truly “hands on” and is not afraid to take on any challenge. Her commitment to exceeding the needs of her employees, residents and clients is the best in the industry. Gregory Stobart MG Properties Gregory Stobart is Senior Regional Manager of MG Properties Investment Real Estate Management Company. Prior to joining MG Properties, Gregory was associated with Fairfield Residential, as Regional Vice President, Regional Manager at Equity Residential, Area

Director and Project Manager of United Dominion Realty Trust. His responsibilities included managing more than 4,500-units apartment portfolio across the state of Tennessee and the implementation of more than 5 million dollars of renovation work throughout the region. Gregory received a B.S. in Real Estate – Property Manager from the University of Memphis in 1999 and a CPM designation from the Institute of Real Estate Management 2005. APARTMENT MANAGER – OUTSIDE THE VALLEY Elizabeth Freeman Centurion Management Company Liz Freeman is often referred to as the cornerstone of Centurion Management Company’s Southern Arizona Division. She has been an integral part of the company for over 14 years. Her leadership shines and the loyalty and devotion of her team at Mission Tierra speaks for itself. Liz not only shines at her own property, she often helps with assisting her co-workers at other sister properties and is even called on by her supervisors for advice. Her dedication to managing her employees, residents and vendors with sincere devotion is truly a great example to all. She is held with the highest regard as each day

she relays, with confidence, the core values of Property Management that Centurion Management Company prides itself on. Elizabeth Montano Scotia Group Management Elizabeth has been the Manager at Desert Shadows for 4 years. In that time she has maintained higher than budgeted occupancy and NOI. She is a proven team leader with exceptional motivational abilities. She led her team to be finalists in 2012 for the AMA “Team & Community for Properties built prior to 1993.” She was also a finalist for Manager of the Year in 2012. Elizabeth has also donated many hours to the community by volunteering for many AMA committees. Christina Rau Prime Residential Christina has truly been an inspiration to work with. She leads by example taking on every task with 100% enthusiasm. Her positive light shines with everything she does and her ability to help others succeed is really her biggest strength.

MAINTENANCE SUPERVISOR OUTSIDE THE VALLEY Jose Mills Weidner Apartment Homes Jose Mills has over six years of experience in plumbing, electrical, and drywall repairs. He has a Universal HVAC Certification. Jose is a strong believer in continual education and job training; this includes his on-site maintenance staff as well as the entire Weidner Maintenance team in Tucson. He is an asset to the Tucson team by assisting with the planning and asking vendors to host various topics for educating the team. The various topics have been water heaters, mold remediation, pool chemistry, HVAC and various topics of interest for the team. Jose’s customer service at Tierra Vida is outstanding. The resident always feels confident that they are always going to be well cared for at their home. Todd Smith MEB Management Services Todd is a dedicated, long term MEB member. He has a passion for providing his residents with an exceptional Continued on page 12

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Apartment News • May 2013

ArizonA Multihousing AssociAtion Tributes

...continued from page 11 customer service experience. He displays this passion by being proactive with repairs to minimize emergency calls and unnecessary interruptions to his residents. His quiet smile and reassuring demeanor exudes confidence which allows him to gain the trust and support of his residents and team. He is a mentor to the other Maintenance staff in Flagstaff and provides with them technical as well as motivational support. He always stands ready to assist. Scott Vandenassem Weidner Apartment Homes Scott Vandenassem has been in maintenance for over 26 years, 10 of them as a supervisor. He joined the Weidner team 14 months ago at Las Brisas Apartment Homes in Tucson, where he is a vital part of the operation of the community. He loves all things that relate to his job, from the people to the challenges he faces on a day to day basis. Scott has a wonderful wife, four kids, two grandkids and a dog. BEST TEAM & COMMUNITY OUTSIDE THE VALLEY Casa Bella MEB Management Services The team at Casa Bella outperforms the market. Located in one of Tucson’s toughest sub-markets, Casa Bella shines because of the efforts of this team. The team is dedicated to providing premier customer service for its 400+ resident households. They coordinated a health fair and provided eye glass exams, mammograms and diabetes screenings for the residents and neighborhood. The team takes pride in their involvement with Big Hearts and in maintaining their Five Star and Crime Free designations. This over the top service makes Casa Bella the preferred residence for the submarket.

The Place at Forest Ridge MC Residential If you look up “Team” in the dictionary, you will see the smiling faces of The Place at Forest Ridge staff. This entire team cares about their residents, their community and each other. They are willing to go the extra mile to ensure each person’s success while maintaining a successful community. The Place at Forest Ridge team unites on every front, and exemplifies hard work and determination to maintain excellence.

Sandstone Apartments Nicolosi & Fitch, Inc. Sandstone Apartments prides itself with setting high goals for their team and property which they met last year by improving their NOI over the prior year by 13% in a very difficult market and hit 100% occupied during the year. The team also was instrumental in the planning and implementation of installing watersaving devices in every unit that has now resulted in 35% savings on their water usage. This not only improved the value of their property but makes Sandstone Apartments “a green community.” This tight-knit team won “property of the year” at Nicolosi & Fitch’s year-end awards ceremony.

place, it is a place to live better — a place where everything is convenient so you have time for what matters most. What does it mean to Liv? It’s the sense of community, a friendly welcome, active lifestyles, a convenient location, amenities that raise the bar, sophistication, seamless technology, spaces for active living and quiet relaxation, inspired design, attentive and cheerful service, sustainable living, and everything you need.

The Oaks

Liv Avenida

Symphony Alliance Residential Company, LLC Renovations at Symphony Apartments included the clubhouse, fitness center, game room, conference area, outdoor Ramada, and unit interiors. This renovation has increased the revenue growth as well as positioned the community to compete with brand new lease ups in the market. Renovations still continue this year with planned pool improvements and a continuation of interior units.

Parcland Crossing Mark-Taylor Residential Parcland Crossing brings true luxury to apartment home living with decorator touches to match the high-end finishes normally found in condominium living. Every one of the 383 units offer beautiful interior features such as granite countertops, stainless steel appliances and double sinks. Designed with an upgraded lifestyle in mind, the resident amenities include a 24/7 fitness center, yoga/spin room, resort-style swimming pool, poolside cabanas and complimentary Wi-Fi throughout these areas.

Symphony

RENOVATED PROPERTY OF THE YEAR The Oaks Fairfield Residential Company, LLC Managed by Fairfield Residential, The Oaks Apartments, formerly known as Sonoran Heights, was built in 1984 and is an 88 unit apartment community off 8th Street and Country Club in Mesa, AZ. At the time of purchase the property had deteriorated into a state of neglect & dangerous disrepair. There was an excessive criminal element, the residents did not have running water, it was overwhelmed with roaches & bedbugs, and the property was literally falling apart inside and out. After The Oaks was purchased by a private owner in 2010, Fairfield Residential went to work and the transformation began! Two million dollars later a new TriStar Certified apartment community was welcomed in Mesa! The interiors were completely renovated from floor to ceiling and the exterior was thoroughly revitalized as well. During the Oaks Grand Opening several community leaders were in attendance including the police com-

mander, attendees from the mayor’s office as well as the Arizona Governor’s office. Fairfield was most proud of the letter written by Police Commander Shelley, where he states; “Since your ownership group purchased the Property and began renovations there has been a complete turnaround in the neighborhood; from that of a safety concern to one of the most appealing apartment communities within our City.”

Vaseo Alliance Residential Company, LLC Renovations at Vaseo Apartments started with the exterior facades of the buildings and unit interiors. All amenities have been updated including state of the art fitness center, leasing center, Resident Services Clubhouse and activities center which includes a game room and demonstration kitchen. This $25 million renovation has increased the tenant profile as well as improved the property’s reputation with the surrounding community. Improvements will continue through 2013 with the expansion and rebuild of the convenience store.

Parcland Crossing

San Marquis Mark-Taylor Residential San Marquis is the first of MarkTaylor’s Next Generation, a collection of brand new signature Mark-Taylor built luxury apartment homes. Located near the heart of Tempe, San Marquis has 224 unique apartment homes that create a sense of comfort and a feeling of an upgraded lifestyle. Residents get to enjoy high grade granite countertops, a kitchen island with pendant lighting, stainless steel appliances and spacious walk-in closets. It’s easy to relax at the poolside cabana’s wet bar or whirlpool spa, experiencing resort-style living at its finest. In addition, residents can enjoy the 24/7 state-of-the-art fitness center, relaxing sauna, sociable clubhouse, Wi-Fi cyber café and a business center.

Vaseo

DEVELOPER’S AWARD BEST COMMUNITY BUILT Liv Avenida IPA Management Located in Chandler, Liv Avenida is an appealing blend of modern technology, the comfort of upscale living, and a quintessential neighborhood. It’s where home is more than just a

San Marquis

Apartment News • May 2013

neW MeMbers REGULAR MEMBERS

PALA MESA Leasing Office 2433 West Main Street Mesa, AZ 85201 Phone: (480) 659-1300 Fax: (480) 659-1303 Contact: Rachel Bush Units: 256 Management Co.: Weidner Apartment Homes-Arizona

AMBER GARDENS Leasing Office 625 W. First Street Tempe, AZ 85281 Phone: (480) 968-4444 Contact: Diana Rodriguez Units: 164 Management Co.: AllisonShelton Real Estate Services, Inc PORT ROYALE Leasing Office CACTUS PEAK, LLC 1201 N. Colombo Avenue 33007 Mulholland Hwy Sierra Vista, AZ 85635 Malibu, CA 90265 Phone: (520) 458-8600 Phone: (818) 874-9191 Fax: (520) 458-8601 Fax: (818) 874-9654 Contact: Prior Kelly Contact: Jean-Luc Jubin Units: 248 Management Co.: AllisonLIV AVENIDA Shelton Real Estate Services, Leasing Office Inc 3250 S. Arizona Ave. Chandler, AZ 85248 SAN NORTERRA Phone: (480) 284-8335 Leasing Office Contact: Heidi Arave 28515 N. North Valley Units: 322 Parkway Management Co.: PA Phoenix, AZ 85085 Management - Arizona LLC Phone: (623) 594-1999 MARYANN KINZEL Contact: Kaycee Price 3876 Ox Bow Loop Units: 388 Flagstaff, AZ 86001 Management Co.: Phone: (928) 853-7453 Mark-Taylor Residential Fax: (520) 398-9880 Contact: Maryann Kinzel TANNER PROPERTIES Units: 7 INC. IROC 700 E. Jefferson Suite 230 MONTEGO BAY Phoenix, AZ 85034 Leasing Office Phone: (602) 243-1036 409 S. Lezner Ave. Fax: (602) 243-1025 Sierra Vista, AZ 85635 Contact: Delmonte Edwards Phone: (520) 515-8300 Fax: (520) 515-8305 TOWNHOME Contact: Abigail Keith APARTMENTS Units: 192 Leasing Office Management Co.: Allison6528 N. 17th Ave. Shelton Real Estate Services, Phoenix, AZ 85015 Inc Phone: (480) 290-2480 Fax: (480) 393-8990 Contact: Carl Pavilonis Units: 14 IROC

WALDEN REAL ESTATE LLC PO Box 1550 Sun City, AZ 85372 Phone: (623) 204-8577 Contact: Donna Woldanski

ASSOCIATE MEMBERS A&H PAINTING, INC. PO Box 10126 Glendale, AZ 85318 Phone: (602) 439-1484 Fax: (602) 896-3057 Contact: Glenda Hernandez Business Code: Painting Services ADOLFSON & PETERSON CONSTRUCTION 5002 S. Ash Ave. Tempe, AZ 85282 Phone: (480) 345-8700 Fax: (480) 345-8755 Contact: Quinn Gormley Business Code: Architectural & Construction,Financial Services,General Contractor/Construction Management,Real Estate Services/Consulting

BERLIN PRECISION CONSTRUCTION INC. 5826 N. 81st Street Scottsdale, AZ 85250 Phone: (480) 252-4017 Fax: (480) 302-8438 Contact: Isaac Berlin Business Code: Const. Remodeling & RepairRestoration & Turnkey

RAIN MAN ROOFING & WATERPROOFING SERVICES, INC. 44047 N. 43rd Ave., #74674 Phoenix, AZ 85087 Phone: (623) 670-2835 Fax: (602) 824-6185 Contact: Mark Hughes Business Code: Roofing Services

HORTICULTURE UNLIMITED, INC. 3237 N. Richey Blvd. Tucson, AZ 85716 Phone: (520) 321-4678 Fax: (520) 318-4529 Contact: Marcella Holodynski Business Code: Landscaping Services

TAP AND SONS ELECTRIC, INC. 2715 S. Hardy Dr., #101 Tempe, AZ 85282 Phone: (480) 507-2900 Fax: (480) 507-8908 Contact: Thom Petteruti Business Code: Electrical & Lighting Contractors & Services,Electrical, Plumbing, AC Contractors

LEGACY ROOFING LLC 5112 W. Tierra Buena Ln. Glendale, AZ 85306 Phone: (623) 581-0274 Fax: (602) 843-3717 Contact: Frank Vanderzee Business Code: Roofing Services

ALN APARTMENT DATA, INC. 2611 Westgrove, #104 Carrollton, TX 75006 Phone: (800) 643-6416 Fax: (972) 931-6251 Contact: Laura Reese-Williams Business Code: Marketing, Research & Statistics

WATERMARK CONTRACTING, INC. 4381 E. Nolan Place Chandler, AZ 85249 Phone: (480) 441-1206 Contact: Mark Lynch Business Code: General Contractor-Licensed/Bonded for Comm/Res.,Painting Services

TERMINIx INT. (TUCSON) 2104 N. Forbes Rd., Suite 101 Tucson, AZ 85745 Phone: (520) 838-2634 Fax: (520) 882-7251 Contact: Don Wiggins Business Code: Pest Control Services,Termite Elimination

AMERICAN LUNG ASSOCIATION IN ARIZONA 102 W. McDowell Rd. Phoenix, AZ 85003 Phone: (602) 258-7505 Fax: (602) 258-7507 Contact: Mary Kurth Business Code: Public Health

Change Point.® The next generation in laundry payment. Only from Mac-Gray. Change Point® is a revolutionary Internet-enabled payment and monitoring system that offers benefits for both residents and property management. For residents: • Payment flexibility (Use of credit card, debit card or coins) • Online access to machine availability with LaundryView® • Text message when cycle is done

For property managers: • Affordable alternative to “coin only” and laundry card systems • Access to comprehensive service and financial reporting • Self-diagnostic machines • Increased resident satisfaction

To see a short video on the many benefits of Change Point® visit www.macgray.com/changepoint Learn more about Change Point.®

Proudly Serving Arizona 2831 W. Indian School Rd., Phoenix, AZ 85017 1331 East 21st St., Tucson, AZ 85719

Apartment News • May 2013

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• Local delivery from local inventory • Next-day delivery available • GE expert installation service available • GE owned and operated service organization For additional information on GE Appliances, contact the GE office at 461 W. Apache Trail #135, Apache Junction, AZ 85120. Phone: 800-782-8045. *Based on an independent survey of property management personnel comparing 14 to 18 cu. ft. refrigerators.

Apartment News • May 2013 68815_2_ca_ prop_mgnt_10_1p.indd 1

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events & trAinings

AMA EVENT INFORMATION & REGISTRATION COMMITTEE MEETINGS May 15 MEMBERSHIP COMMITTEE Time: 9:00 a.m. Location: AMA Office

June 19 MEMBERSHIP COMMITTEE Time: 9:00 a.m. Location: AMA Office June 25 AFFORDABLE HOUSING COMMITTEE Time: 8:00 a.m. Location: AMA Office

PROJECT S.A.F.E. Time: 2:00 p.m. Location: AMA Office

June 12 PHOENIX DINNER MEETING Time: 5:00p.m. Location: El Zaribah Shrine Auditorium, 552 N. 40th St., Phoenix, AZ 85018 For more information please contact James Tunnell at 602-296-6212 or by email jtunnell@azama.org

GOVERNMENT AFFAIRS Time: 9:00 a.m. Location: AMA Office

May 20 BIG HEARTS FOR LITTLE HANDS Time: 3:00 p.m. Location: UMOM May 28 AFFORDABLE HOUSING COMMITTEE Time: 8:00 a.m. Location: AMA Office GOVERNMENT AFFAIRS Time: 9:00 a.m. Location: AMA Office AMAPAC Time: 11:00 a.m. Location: AMA Office

TUCSON EVENTS

AMAPAC Time: 11:00 a.m. Location: AMA Office

VALLEY EVENTS May 8-9 PHOENIX EDUCATION CONFERENCE & TRADE SHOW Time: 9:00 a.m. – 5:00 p.m. Location: Phoenix Convention Center, 100 N. 3rd St. Phoenix, AZ 85004 May 9 TRIBUTE AWARDS CEREMONY Time: 5:00 p.m. Location: Downtown Sheraton Hotel, 340 N. 3rd St., Phoenix, AZ 85004

June 12 PROJECT S.A.F.E. Time: 2:00 p.m. Location: AMA Office

May 2 BH4LH OFFICIAL FUND RAISING KICK OFF PARTY! Time: 5:00 p.m.-8:00 p.m. Location: Chuy’s Mesquite Broiler, 4185 W Ina Road, Tucson 85741 May 17, June 21 INDEPENDENT RENTAL OWNERS COUNCIL Time: 11:00 a.m.-1:00 p.m. Location: Tucson AMA Office June 13 TUCSON DINNER MEETING Time: 5:00 p.m. – 8:00 p.m. Location: Desert Diamond Casino, 7350 S. Nogales Highway, Tucson, AZ 85756

June 17 BIG HEARTS FOR LITTLE HANDS Time: 3:00 p.m. Location: UMOM

For more information on Phoenix events, please contact Michelle Rill at 602-296-6205 or by email at mrill@azama.org For more information on Tucson events, please contact: Joanna Grassinger, 520-343-0643 or jgrassinger@azama.org.

AMA EVENT & SEMINAR LOCATIONS VALLEY

TUCSON

AMA OFFICE ** NEW ** 818 N. 1st Street Phoenix, AZ 85004

AMA OFFICE 1001 N. Alvernon Way, Suite 101 Tucson, AZ 85711

MOUNTAIN PRESERVE RECEPTION CENTER 1431 East Dunlap Ave. Phoenix, AZ 85020

DOUBLETREE HOTEL TUCSON AT REID PARK 445 N. Alvernon Way Tucson, AZ 85711

RED MOUNTAIN VILLAS 815 N. 52nd St. Phoenix, AZ 85008

FLAGSTAFF LITTLE AMERICA HOTEL 2515 E. Butler Ave. Flagstaff, AZ 86004

RANDOLF GOLF COURSE CLUBHOUSE 600 S. Alvernon Way Tucson, AZ 85711

Event Fee Update This year the AMA has instituted a new policy for late registration pricing. Our regular pricing for Dinner Meeting registration will be

$59.00 in Phoenix and $49.00 in tucson.

If you wish to attend and cannot reserve space by

the Friday prior to the event, a late charge of $20.00

per ticket will apply. This price increase is due to the added charges the venues pass along to the AMA. Please register early for each event!

Apartment News • May 2013

events & trAinings

Training Opportunities AMA Phoenix Training Opportunities REAL ESTATE DISCLOSURE LAWS Arizona common law requires a seller to complete a property disclosure statement detailing defects in the property. The seller is only required to disclose “known” defects and the real estate agent isn’t required to verify the information, so buyers should independently verify each piece of information. This course will help the attendee gain a greater knowledge of disclosure issues in multifamily acquisitions. May 16 Time: 9 a.m.-12 p.m. Cost: $29 for members, $49 for non-members Location: AMA Office, 818 N. 1st St., Phoenix 85004 FAIR HOUSING For rental property owners and managers, understanding and complying with fair housing laws and the American with Disabilities Act (ADA) is more important than ever. This interactive course will provide an overview of fair housing and ADA law and investigative procedures. This course is taught by an AMA attorney. Fair Housing Real Estate CECs pending.

May 22 August 8 Time: 9 a.m.-12 p.m. Cost: $29 for members, $49 for non-members Location: AMA Office, 818 N. 1st St., Phoenix 85004 BROKER MANAGEMENT CLINIC This course will provide attendees with information and insight in dealing with ARS Title 32 focusing on trust accounts and audits with a direct message from Commissioner Lowe to close. Broker Management Clinic Real Estate CECs pending. June 9 Time: 9 a.m.-12 p.m. Cost: $29 for members, $49 for non-members Location: AMA Office, 818 N. 1st St., Phoenix 85004 JUMP START TRAINING This two day course will provide insight into what it takes to become a successful Apartment Leasing Consultant or Apartment Maintenance Technician. DAY ONE is geared toward both the office and maintenance staff covering Property Management 101, Fair Housing and Cus-

tomer Service. DAY TWO splits the office and maintenance staff into two groups. Leasing Consultant training will cover aspects of Phone Techniques and Leasing Dynamics. A general maintenance review focused on plumbing, pools, electrical, HVAC, roofs, appliance repair and many more topics are covered on day two for those interested in the maintenance field. Turn your excellent customer service and maintenance skills into a highly rewarding career in the multihousing industry! Been in the industry for a few years? This course is a great refresher for anyone to sharpen their skills!! June 10 & 11 September 16 & 17 November 11 & 12 Time: 10 a.m.-4 p.m. Cost: $99 per attendee Location: AMA Office, 818 N. 1st St., Phoenix 85004

AMA Tucson Education Opportunities

May 21 Time: 9:00 a.m.-12:30 p.m. Cost: $49 for members, $69 for non-members Location: AMA Tucson Office, 1001 N. Alvernon Way, Ste. 101, Tucson 85711 LEASING – BEGINNER TO ADVANCED Designed for leasing professionals, beginner to advanced. This seminar goes over basics and then beyond basic leasing techniques to help you close the sale! Topics Include: customer service and teambuilding skills, cross-training of onsite roles, understanding how to develop professional relationships with your competitors, effective follow-up techniques, closing the sale and industry terminology. June 18 Time: 9 a.m.-12 p.m. Cost: $49 for members, $69 for non-members Location: AMA Tucson Office, 1001 N. Alvernon Way, Ste. 101, Tucson 85711

MEDICAL MARIJUANA Learn the laws surrounding this important issue. You will learn how it affects your day-to-day operations and what you can do to protect yourself and your property.

The latest information about aMa activities, including on-line registration for events and classes, is available around-the-clock on the aMa Web site, www.azama.org. Or call the aMa ofﬁce at 602-296-6200 or 800-326-6403. Apartment News • May 2013

ProvisionAl MeMbers Editor’s note: All applicants who are applying to be Regular or Associate members of the Arizona Multihousing Association must complete the application and pay applicable dues. The applicant shall agree to abide by the provisions of the Articles of Incorporation, the Bylaws of the association, and by the Code of Conduct prescribed by the association. The applicant will then be classified as a Provisional member. During this period, the Provisional member will have the rights and responsibilities of full membership. Within 60 days of applying for membership, the names of the Provisional members will be published in Apartment News, and existing members will be encouraged to provide comments on the suitability of the application. If no negative comments are received from existing members within 90 days of membership application, the Provisional member will be deemed automatically approved into membership. If any negative comments are received, the

REGULAR MEMBERS 3822 S. 62ND LANE 3822 S. 62nd Lane Phoenix, AZ 85043 Phone: (805) 208-2722 Contact: Gregory A. Charles Units: 1 IROC AEROTERRA SENIOR APARTMENTS Leasing Office 675 N. 16th St. Phoenix, AZ 85006 Phone: (602) 253-5010 Fax: (602) 253-5008 Contact: Julianne Davy Units: 60 Management Company: Dunlap & Magee Property Management Inc. CITY PLACE Leasing Office 802 N. 30th Street Phoenix, AZ 85008 Phone: (602) 374-2974 Fax: (602) 374-3665 Contact: Tina Beland Units: 134 Management Company: Celtic Property Management

Ethics Review Board must review the application within 120 days from the receipt of the negative comment and recommend to the Board of Directors the acceptance or rejection of the application. If the Ethics Review Board does not recommend acceptance of a Provisional member, the Provisional member must be notified and given the opportunity to request a hearing pursuant to the Bylaws. If the directors reject an applicant, the AMA refunds all membership fees paid except for a $35 application-processing charge. The following Provisional members applied for affiliation in March 2013. Any AMA member in good standing can e-mail or send a letter commenting on the acceptability of any or all applicants seeking AMA Regular or Associate member status to the AMA Ethics Review Board. The e-mail goes to info@azama.org. The mailing address is: Arizona Multihousing Association, Ethics Review Board, 5110 N. 44th St., Ste. L160, Phoenix, AZ 85018.

FRANCISCO A. GARCIA 8356 N. Washakie Way Tucson, AZ 85741 Phone: (520) 991-5430 Contact: Francisco A. Garcia Units: 2 IROC GINGER FORD 5372 W. Leatherflower Ln. Marana, AZ 85658 Phone: (520) 219-8121 Contact: Ginger Ford Units: 4 IROC HIGHLAND METRO Leasing Office 912 W. Highland Ave. Phoenix, AZ 85013 Phone: (602) 244-1006 Contact: Wendy Weiske Units: 62 Management Company: Dunlap & Magee Property Management Inc. JERRY DANYLAK 813 E. Cheryl Dr. Phoenix, AZ 85020 Phone: (480) 478-2747 Contact: Jerry Danylak Units: 1 IROC

LAKEVIEW VILLAS Leasing Office 3140 Kearsage Dr. Lake Havasu City, AZ 86406 Phone: (928) 855-5180 Fax: (928) 855-3285 Contact: Tina Beland Units: 84 Management Company: Celtic Property Management

PRIDE PROPERTIES 2727 W. Frye Rd., #230 Chandler, AZ 85224 Phone: (480) 682-3209 Fax: (480) 682-3208 Contact: Frank Peake Units: 15 Management Company: Pride Property Management PRIDE PROPERTY MANAGEMENT 2727 W. Frye Rd., #230 Chandler, AZ 85224 Phone: (480) 682-3209 Fax: (480) 682-3208 Contact: Frank Peake STONESFAIR MANAGEMENT, LLC 577 Airport Blvd., Suite 700 Burlingame, CA 94010 Phone: (650) 401-3810 Fax: (650) 342-2836 Contact: Jorge Trevino

TANNER GARDENS Leasing Office 4420 S. 18th Place Phoenix, AZ 85040 Phone: (602) 268-8866 Fax: (602) 268-6956 Contact: Sharonda Walker Units: 127 Management Company: MAMMOTH APARTMENTS Dunlap & Magee Property Management Inc. Leasing Office 14930 S. Highway 77 THE MARQUEE Mammoth, AZ 85618 Leasing Office Phone: (520) 487-2005 620 N. 2nd Ave. Fax: (520) 487-0229 Phoenix, AZ 85003 Contact: Gregg Ramsey Phone: (602) 307-5557 Units: 27 Contact: Barbara Barnes Management Company: Units: 34 Del Jon Properties Management Company: OCOTILLO APARTMENTS Dunlap & Magee Property Management Inc. Leasing Office 1780 W. Missouri Ave. UNIVERSITY VILLA AT Phoenix, AZ 85015 IRONWOOD Phone: (602) 242-5371 Leasing Office Contact: Erika Kortlang 2550 W. Ironwood Hill Dr. Units: 173 Tucson, AZ 85745 Management Company: Phone: (520) 670-0254 Dunlap & Magee Property Fax: (520) 670-1035 Management Inc. Contact: Nick Voutsas Units: 140 Management Company: Stonesfair Management, LLC VALLEY WIDE APARTMENTS LLC 454 W. Brown Rd. Mesa, AZ 85201 Phone: (480) 699-8034 Fax: (480) 699-8598 Contact: Laura Knutson

ASSOCIATE MEMBERS AARROW ADVERTISING 20701 N. Scottsdale Rd. #107-230 Scottsdale, AZ 85255 Phone: (602) 750-7181 Fax: (480) 302-7816 Contact: Nick Teschler Business codes: Advertising

AQUA SCIENCE 7440 S. Priest Dr. Tempe, AZ 85283 Phone: (480) 444-7680 Fax: (480) 889-0352 Contact: Michael Buehrle Business codes: Misting,Solar Water Heating,Water Conditioning & Purification

JOSEPH BERNARD INVESTMENT REAL ESTATE 14362 N. Frank Lloyd Wright Blvd., Suite 1000 Scottsdale, AZ 85260 Phone: (480) 305-5600 Fax: (503) 546-9395 Contact: Joseph Chaplik Business codes: Apartment Brokerages

BORDER STATES ELECTRIC 5519 E. Washington Street Phoenix, AZ 85034 Phone: (602) 244-0331 Fax: (602) 231-8535 Contact: Keeley Mahoney Business codes: Electrical & Lighting Contractors & Services

LOVITT & TOUCHE 1050 W. Washington Street, #233 Tempe, AZ 85281 Phone: (602) 956-2250 Fax: (602) 956-2258 Contact: Robert Salas Business codes: Insurance– Commercial

CBIZ INSURANCE SERVICES, INC. 3101 N. Central Ave, #870 Phoenix, AZ 85012 Phone: (602) 643-0102 Fax: (602) 266-7206 Contact: Douglas Fyfe Business codes: Insurance

NCC BUSINESS SERVICES 9428 Baymeadows Road, Suite 200 Jacksonville , FL 32256 Phone: (888) 880-6020 Contact: Mindy Himmel Business codes: Collection Agencies

COLORADO CARPET CLEANING 108 S. 83 Place Mesa, AZ Phone: (720) 374-1222 Contact: Chris Pennington Business codes: Carpet Cleaning/Restoration COMPZILLA.COM LLC 100 Hancock Street Lodi, NJ 07644 Phone: (973) 975-7820 Contact: Jonathan Cohen Business codes: Marketing,Marketing, Research & Statistics ELAN RESIDENTIAL 3500 N. Hayden Rd.- Sales Scottsdale, AZ 85251 Phone: (480) 656-2565 Fax: (480) 656-2565 Contact: Cheryl King Business codes: Real Estate Brokers/Multi-family ELEMENT GENERAL CONTRACTOR OF ARIZONA 255 N. Center Street, Suite 106 Arlington, TX 76011 Phone: (817) 375-8453 Fax: (817) 375-8458 Contact: Raymond Cate Business codes: General Contractor-Licensed/Bonded for Comm/Res. ESUPPLY SYSTEMS, LLC 7800 IH-10 West San Antonio, TX 78230 Phone: (210) 979-6670 Fax: (210) 979-6680 Contact: Scott Stamilio Business codes: Software for Apartment/Residential Property Mgmt

APT COMPANIES INC. 3760 Convoy St., #220 San Diego, CA 92111 Phone: (858) 279-2787 Fax: (858) 573-2785 Contact: David Carchidi GOLF CARS OF ARIZONA Business codes: Employment 4888 E. 22nd St. Services Tucson, AZ 85711 Phone: (520) 790-2400 Contact: Gary Anderson Business codes: Golf Carts/ Utility Vehicles

OMEGA PROTECTIVE SERVICES LLC 4809 E. Thistle Landing Drive, Suite 100 Phoenix, AZ 85044 Phone: (480) 699-5460 Fax: (480) 699-1684 Contact: Mike O’Connor Business codes: Security Guard Services ONECALLNOW.COM 726 Grant Street Troy, OH 45373 Phone: (818) 815-8620 Fax: (937) 573-2330 Contact: Katie Love Business codes: Technology: Mass Messaging Service RED HAWK FIRE & SECURITY 2611 S. Roosevelt St. Suite #101 Tempe, AZ 85282 Phone: (480) 344-6300 Fax: (480) 344-6303 Contact: Dennis Miguel Business codes: Alarm Systems RED HAWK FIRE & SECURITY (TUCSON) 1881 E. 18th Street Tucson, AZ 85719 Phone: (520) 388-1100 Fax: (520) 547-0423 Contact: Brian Beezley Business codes: Alarm Systems SOCIAL MEDIA MADE EASY 3827 SW Hall Blvd. Beaverton, OR 97005 Phone: (503) 646-8700 Fax: (503) 521-7629 Contact: David Butler Business codes: Marketing

Want to contribute an article to Apartment News? Contact the AMA at 602-296-6200 or 800-326-6403 18

Apartment News • May 2013

legAl

Rent Drop Boxes– Asset or Liability? By Christopher R. Walker, Esq., The Law Ofﬁces of Scott M. Clark, P.C.

recent string of thefts has been plaguing Valley apartment communities. Opportunistic miscreants are targeting rent drop boxes at apartment communities, preying on those communities and the residents who pay their rent via the drop boxes. In the aftermath of these thefts, landlords and residents are left with one very important question: who is responsible for replacement of the stolen payments? This question has yet to be formally answered by the Arizona trial courts. Attorneys and their landlord clients are hindered by a lack of clear guidelines and case law on this topic. In some cases, certain Justices of the Peace have rendered decisions in favor of the landlord on the basis that the tenant can prove neither that he/she actually deposited the rent nor that the payment was actually received by the landlord. In other lawsuits, different judges have held in favor of the resident, declaring that it is the responsibility of the landlord to ensure that the payments received in the drop box are secure from the hands of would-be criminals. There is a third viewpoint, espoused by another group of jurists, that landlords are responsible for the lost payments

unless the lease contract contains waiver-of-liability or risk assumption language for the use of the drop box. It should be noted that it is more common for Pima County courts to adopt the first position, whereas Maricopa County courts are split amongst all three opinions. In response to these conflicting decisions, this Firm has developed the following guidelines for handling the rent drop box theft question. The first recommendation is to discontinue the use of the rent drop box. While the rent drop box may be convenient for residents, the risk of theft has increased to the point where the risk begins to exceed the benefit. Mailing, hand-delivery, automatic bank withdrawals, and online payment methods render most drop boxes archaic. In the alternative, if discontinuing the rent drop box is not an option for your community, we recommend posting conspicuous signage in front of or above the drop box that declares that residents utilize the rent drop box at their own risk. The sign should also provide that rent is deemed received only once it is physically in the hands of the landlord or its agents. We recommend the following language, or something very similar to it, for the sign:

Residents are advised that the use of the drop box is done at Resident’s own risk. Management provides this drop box solely as a convenience for Resident. Rent payments deposited in the drop box are not deemed received until actually received by Management. In addition to creating signs putting tenants on notice of the risk they assume in placing their rental payments in rent drop boxes, you should also amend your lease agreement to limit your liability for any and all losses a resident incurs as a result of a theft from the drop box. To accomplish this goal, this Firm suggests inclusion of the following language in their lease agreement: If rent is mailed or deposited in a drop box, it is not considered received until Management has actually received that payment. Resident further understands that Management has provided the drop box solely for the convenience of Resident. Resident further acknowledges that use of a drop box or mail may not be secure and agrees that he/she has opted to use it at his/her own risk. In the event that Resident’s payment is lost or stolen from the drop box, Resident agrees to promptly remit another payment and to seek reimbursement from the issuer of the check or money order.

The risk of loss in today’s climate is too great to ignore. By adopting a more vigilant approach to the rent drop box, Management will reduce its risks. q Christopher R. Walker is an attorney with the Law Offices of Scott M. Clark, P.C.. He can reached at 602.957.7877. The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association. The advice contained in this article is not intended to be construed in any way as a guarantee as to a particular result. Rather, the advice given is meant solely to educate the reader about issues this Firm has experienced in relation to rent drop box payment cases and legal trends this Firm has observed. It is recommended that you consult with your attorneys before you take any action regarding rent drop boxes and lease revisions.

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ArizonA Multihousing AssociAtion

Domestic Violence Lease Termination By Brady Jones, Esq., Koglmeier Law Group, PLC

or several years now, Arizona law has allowed victims of domestic violence to terminate residential leases early. According to A.R.S. § 33-1318, a tenant may terminate their rental agreement if they provide written notice that they are “the victim of domestic violence as defined in section 13-3601.” Interpretation of this statute can be difficult. For instance, I recently had a call from a manager at a college-oriented property, confused as to whether the domestic violence statute applied to a situation that walked into his office. In his case, one of the two young women in an apartment had attacked the other, and now the victim wanted to terminate the lease. The two young women were renting an apartment together while they attended school. Was this domestic violence? It depends. Thankfully, you do not actually have to answer that question; all you need to do is get copies of the correct paperwork. A.R.S. § 33-1318 has provided a set of documents that the tenant must provide to start the process to terminate their lease under the domestic violence statute. The documents are as follows:

1. A written notice requesting release from the rental agreement; 2. A copy of a departmental report from a law enforcement agency stating that the tenant is a victim of domestic violence or a copy of an order of protection issued pursuant to A.R.S. § 13 -3602 naming the tenant as a victim of domestic violence; and 3. An instance of domestic violence must have occurred within 30 days prior to the request for release from the rental agreement (this incident and the date it happened should be mentioned in one of the above documents). Whether the tenant provides the departmental report (usually a police report) or the order of protection, the paperwork must already indicate that the tenant is a victim of domestic violence. This makes life easier for you as the property manager since you do not have to decide whether the alleged incidents would qualify as domestic violence or not. Once the victim-tenant has provided the notice and documentation of his or her status as a victim of domestic violence, the next question is whether they want the locks changed or the lease terminated. If the choice is to change the locks, the tenant can be charged for having the locks either

re-keyed or replaced with equal or better locks. As a property manager, you already know you should keep a copy of the new key, but you should also know that you can refuse to provide a copy of that key to the person who caused the domestic violence, even if they are on the lease. In addition, if the victim obtained an order of protection against the perpetrator, served them and provided you with a copy of the order, you must refuse to allow that person access to the residence unless they are accompanied by a law enforcement officer as an escort. This applies even if the perpetrator is a tenant on the lease and they are just asking to get their toothbrush. If, on the other hand, the tenant wishes to terminate the lease, you and the victim-tenant must mutually set a termination date within 30 days from the date of the request to terminate. One consideration when setting this date is that the termination does not merely release the victim from their obligation; the entire lease is terminated as to all tenants and occupants. So, you should make sure that any non-victim tenants on the lease will get enough notice of the pending termination and their responsibility to vacate the residence and return possession. On or before the new termination date, any accrued financial obligations must be paid, including rent through the termination date, and possession of the unit must be returned. If there is prepaid rent, it can be applied to any amounts owed by the victim-tenant, as long as it is only for the calendar month in which the lease terminates. Thereafter, the vic-

tim cannot be charged with future rent or early termination fees. The security deposit can only be withheld to pay for damages to the residence that are unrelated to damages that might have occurred as a result of the domestic violence which is causing the victim-tenant to terminate their lease. Thus, you can apply the security deposit to any other damage that is unrelated to the domestic violence, reasonable wear and tear excepted. The remainder of the security deposit should be returned promptly. Further, as long as any non-victim tenants were not the perpetrators of the domestic violence, they also may be released from continuing financial obligations and could sign a new lease, subject to your application requirements. Regardless of whether or not the perpetrator of the domestic violence was a tenant on the lease, they can be pursued by the landlord in civil court for any economic losses incurred due to the early termination or damages to the apartment related to the domestic violence. q Brady Jones is an attorney with Koglmeier Law Group, PLC. He can be reached at 480-962-5353. The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.

www.azama.org

Legal Q&A Editor’s note: Readers who have nonemergency, general landlord-tenant, fair housing questions can send them to Apartment News. While all cannot be answered in this monthly column, we will attempt to publish those questions that would be of interest to most readers. For specific or urgent advice, consult your legal advisors before making a decision.

nswer: Regarding the rental property that is 55 and older, please be advised of the following. There is an exception to the ban on discrimination if there are communities in which 80% or more of the units are occupied by at least the age of 55. The community must follow effective age verification procedures. When you are calculating this, you would exclude all vacant units. Thus, in a 110 unit complex with 10 vacant units, the calculation is based solely on the 100 occupied units. If 80 % of these remaining units have at least one permanent resident 55 or older, the test has been met. It is difficult to say from your question whether or not the property has met the 80% rule or not.

uestion My condominium is supposed to be an “55 and older” residence. There is a notice on the bulletin board and it is stressed in every newsletter. However, there have been several residents that have not met the required age restrictions. I beAndy M. Hull is the principal of the Law Office of lieve that 2 of the present “Board” officers Andrew M. Hull. He can be reached at have knowingly and deliberately ignored 602.230.0088. their responsibility to enforce their own covenants, conditions and restrictions. Is the “55 and older” restriction actually a The views expressed here are generalized adFederal Rule and can this community lose vice or information. Fact-specific questions should always be referred to legal counsel. this distinction? Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association. 20

Apartment News • May 2013

PRODUCTS & SERVICES GUIDE

The AMA suggests that members using services listed in the Products & Services Guide request proof of workers’ compensation insurance and contractor’s license prior to contracting work.

Reader notice: Under Arizona law, all residential and commercial contractors are required to be licensed by the state unless they fall under the handyman exemption for projects which require no building permit and are less than $750 for the total contract price. For more information or to verify the license status of an Arizona contractor, call 602-542-1525 or 888-271-9286 (toll-free outside Maricopa County) or visit www.rc.state.az.us. 24 HR RESTORATION (FIRE, FLOOD ETC.) Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . (623) 266-2761 ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 Belfor USA Group Statewide* . . . . . . . . . . . . . . . . (623) 434-3333 Belfor USA Group (Tucson) Statewide* . . . . . . . . . . . . . . . . (520) 408-6900 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Capstone Group LLC Metro Phoenix . . . . . . . . . . . . . (480) 970-5424 Checks Restoration Statewide* . . . . . . . . . . . . . . . . (480) 619-2868 Coit Cleaning & Restoration Services Statewide* . . . . . . . . . . . . . . . . (480) 967-1988 Concierge Contractors, Inc. Nationwide. . . . . . . . . . . . . . . . (623) 247-0000 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . (602) 765-6162 Disaster Restoration, LLC Metro Phoenix . . . . . . . . . . . . . (602) 251-2300 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 First Choice Restoration, Inc Metro PHX & Metro Tucson. . . (480) 981-1131 Interstate Restoration Nationwide* . . . . . . . . . . . . . . . (602) 714-7290 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . (602) 944-2645 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Pinnacle Restoration (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 293-2770 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . (520) 888-4826

ACCESS CONTROL Safeguard Statewide* . . . . . . . . . . . . . . . . (480) 609-6200 Integrated Protective Systems, Inc Metro Phoenix* . . . . . . . . . . . . (623) 587-1244 Schlage Statewide . . . . . . . . . . . . . . . . . (512) 563-1977 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

ADVERTISING AArrow Advertising Statewide . . . . . . . . . . . . . . . . . (602) 750-7181 Apartment Finder Tucson* . . . . . . . . . . . . . . . . . . (520) 887-8500 Apartment Guide-Phoenix Valleywide . . . . . . . . . . . . . . . . (602) 484-0894 Apartments.com/Republic Media Tucson . . . . . . . . . . . . . . . . . . . (602) 444-8916 Apartments.com/Tucson Newspapers Tucson* & Surrounding Area* . (520) 573-4581 Arizona Housing Solutions LLC Statewide . . . . . . . . . . . . . . . . . (520) 505-4462 For Rent Media Solutions (Phoenix) Metro Phoenix* . . . . . . . . . . . . (602) 277-8797 For Rent Media Solutions (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 577-9600 Move.com Nationwide* . . . . . . . . . . . . . . . (800) 978-7368 Rent.com Nationwide* . . . . . . . . . . . . . . . (310) 264-3670 Rentbits Metro Phoenix* . . . . . . . . . . . . (303) 640-3160 Tucson Apartment Guide Tucson . . . . . . . . . . . . . . . . . . . (520) 584-0088 WebListers LLC Nationwide* . . . . . . . . . . . . . . . (800) 784-2155

ADVERTISING ANALYSIS & TRAINING LeaseHawk AZ*, CO* & UT* . . . . . . . . . . (800) 485-84304 Occupancy Solutions LLC Nationwide* . . . . . . . . . . . . . . . (800) 865-0948

ADVERTISING SPECIALTIES & PREMIUMS 2incent Concept Promotions Nationwide* . . . . . . . . . . . . . . . (623) 249-7760 Brown and Bigelow - Snyder Promo Nationwide* . . . . . . . . . . . . . . . (602) 265-8818 Tortuga Promotions Nationwide* . . . . . . . . . . . . . . . (480) 966-9076

AIR CONDITIONING/HEATING SYSTEMS, PARTS & SUPPLIES RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

AIR CONDITIONING/HEATING-CENTRAL SERVICES R.T. Brown Mechanical Inc. Statewide* . . . . . . . . . . . . . . . . (480) 964-3807 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207

AIR CONDITIONING/HEATING-CENTRAL SYSTEM AirePros Air Conditioning & Heating Inc. Metro Phoenix*,Statewide* . . . (623) 547-5992 Badger Heating/Cooling Valleywide . . . . . . . . . . . . . . . . (480) 855-1671

AIR CONDITIONING/HEATING-GENERAL SERVICES Alliance Plumbing Service & Repair Phoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020 Archie’s HVAC & Electric Valleywide* . . . . . . . . . . . . . . . (480) 921-8350 Arizona Comfort Solutions/West Coast Plumbing & Air Metro Phoenix* . . . . . . . . . . . . (623) 780-4550 Dal Air Conditioning & Heating, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 969-0259 DP Air Corporation Metro Tucson* . . . . . . . . . . . . . (520) 622-3241 F and I Heating & Air Conditioning Metro Phoenix* . . . . . . . . . . . . (602) 218-8813 Intelligent Design Air Conditioning & Heating Metro Tucson* . . . . . . . . . . . . . (520) 333-2665 R.T. Brown Mechanical Inc. Statewide* . . . . . . . . . . . . . . . . (480) 964-3807

RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . (480) 998-9620 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . (623) 935-0640

ALARM SYSTEMS Lynx Alarm Metro Phoenix . . . . . . . . . . . . . (480) 840-6030 Red Hawk Fire & Security Metro Phoenix . . . . . . . . . . . . . (480) 344-6300 Red Hawk Fire & Security (Tucson) Metro Tucson . . . . . . . . . . . . . . (520) 388-1100 Safeguard Statewide* . . . . . . . . . . . . . . . . (480) 609-6200 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

ANSWERING SERVICES Corporate Answer Nationwide* . . . . . . . . . . . . . . . (602) 244-1833 Indatus Nationwide. . . . . . . . . . . . . . . . (800) 727-4246

APARTMENT BROKERAGES Joseph Bernard Investment Real Estate Metro Phoenix*,Metro Tucson*,Statewide* . . . . . . . . . . . . . . . . . . . . . . . . . (480) 305-5600

APPLIANCE PARTS Allstate Appliance Metro Phoenix . . . . . . . . . . . . . (602) 252-6507

APPLIANCE SALES Appliance Warehouse of America, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 722-4017 Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (602) 722-6959 Mac-Gray The Laundry Room Experts Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Mac-Gray The Laundry Room Experts (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729 The Home Depot Appliance Sales Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Appliance Sales Metro Tucson* . . . . . . . . . . . . . (520) 309-9756 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . (623) 935-0640 Westar Kitchen and Bath Statewide . . . . . . . . . . . . . . . . . (602) 271-0100

APPLIANCE SALES, RENTALS, SERVICE & PARTS Appliance Parts Company Statewide* . . . . . . . . . . . . . . . . (480) 755-0006 Appliance Warehouse of America, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 722-4017 Azuma Leasing Nationwide* . . . . . . . . . . . . . . . (800) 707-1188 Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (602) 722-6959 General Electric Company International* . . . . . . . . . . . . . . (480) 367-2900 Mac-Gray The Laundry Room Experts Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Mac-Gray The Laundry Room Experts (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729 R & B Wholesale Distributors Statewide* . . . . . . . . . . . . . . . . (602) 272-1200 The Home Depot Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 309-9756 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . (623) 935-0640

APT. & LEASING OFFICE REMODEL & DESIGN Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 730-0594

APT. FIRE/WATER DAMAGE RESTORATION & REPAIR Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . (623) 266-2761 ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

ARCHITECTURAL & CONSTRUCTION Adolfson & Peterson Construction Nationwide. . . . . . . . . . . . . . . . (480) 345-8700

ASPHALT & PAVING, PARKING LOT & DRIVEWAY SVS/SWEEP Ace Asphalt of Arizona, Inc. (Phoenix) Southwest U.S.* . . . . . . . . . . . . (602) 243-4100 Ace Asphalt of Arizona, Inc. (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 747-7700 American Asphalt Paving and Sealcoating Statewide* . . . . . . . . . . . . . . . . (602) 256-7376 Arizona Pavement Management Metro Phoenix* . . . . . . . . . . . . (877) 384-2280 Asphalt Technologies / KFM Striping and Curb Company Valleywide* . . . . . . . . . . . . . . . (602) 462-9114 Bates Paving & Sealing, Inc. Statewide* . . . . . . . . . . . . . . . . (520) 741-2100 Cactus Asphalt Statewide* . . . . . . . . . . . . . . . . (602) 370-3363 Dynamite Paving and Sealcoat, Inc. Phoenix. . . . . . . . . . . . . . . . . . . (602) 258-9588 Jeeper’s & Associates, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 996-1288 M.R. Tanner Paving and Maintenance Statewide . . . . . . . . . . . . . . . . . (480) 633-8500 Performance Paving & Sealing, LLC Metro Phoenix* . . . . . . . . . . . . (480) 816-5305

Regional Pavement Maintenance Tucson* & Surrounding Area* . (480) 963-3416 Statewide Asphalt LLC Statewide* . . . . . . . . . . . . . . . . (480) 659-1828 Sunland Asphalt - Phoenix Phoenix*. . . . . . . . . . . . . . . . . . (602) 288-5000

ASSOCIATION Arizona Multihousing Association Statewide* . . . . . . . . . . . . . . . . (602) 296-6200

ATTORNEYS Andrew Hull, Attorney Valleywide* . . . . . . . . . . . . . . . (602) 230-0088 Burton Lippman Law Group, P.C. Statewide* . . . . . . . . . . . . . . . . (520) 762-4036 Dwight W. Connely, Attorney at Law Tucson . . . . . . . . . . . . . . . . . . . (520) 325-5777 J. Mark Heldenbrand, P.C Valleywide* & Tucson* . . . . . . (602) 254-3400 King & Frisch, P.C. Tucson* & Surrounding Area* . (520) 790-4061 Koglmeier Law Group, PLC Statewide* . . . . . . . . . . . . . . . . (480) 962-5353 Law Offices of Scott M. Clark, P.C. Statewide . . . . . . . . . . . . . . . . . (602) 957-7877 Lotzar Law Firm, P.C. Nationwide. . . . . . . . . . . . . . . . (480) 905-0300 Williams, Zinman and Parham P.C. Maricopa County* . . . . . . . . . . (480) 994-4732

AUTOMATIC GATES & ACCESS CONTROL Automatic Gate Systems, Inc. Statewide . . . . . . . . . . . . . . . . . (602) 267-7778 Guardian Gate Services Statewide* . . . . . . . . . . . . . . . . (480) 629-4472

BACKFLOW PREVENTION-CERTIFIED TESTING Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . (480) 507-2850 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

BALCONY & WALKING DECK REPAIR & RESURFACING Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 730-0594

BALCONY & WALKWAY DECK WATERPROOFING & RESTORATION Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Central Valley Specialties Statewide* . . . . . . . . . . . . . . . . (602) 437-2046

BATH TUBS Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739 Get a Grip (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 742-2228 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

BATHROOM RENOVATIONS & COUNTERTOP REPAIR/REFINISH Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739 Arizona Royal Granite & Remodeling, LLC Statewide . . . . . . . . . . . . . . . . . (602) 405-5558 Wilkinson Floor Covering, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

BEE CONTROL City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 944-0099 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 964-8900

BICYCLE RACKS Exterior Systems Statewide* . . . . . . . . . . . . . . . . (480) 990-3909

BIO HAZARD CLEANING BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . (602) 765-6162 Disaster Restoration, LLC Metro Phoenix . . . . . . . . . . . . . (602) 251-2300 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091

BIO-HAZARDOUS WASTE DECONTAMINATION ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091

BLDG. INTERIOR & ExTERIOR RENOVATION & DESIGN Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 In Design Interiors Valleywide* . . . . . . . . . . . . . . . (602) 330-2150

BOILER & PUMP SERVICES Armor Plumbing & Boiler Metro PHX* & Metro Tucson* . (480) 782-9324 Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . (480) 998-9620

BUILDING MATERIALS Dogwood Building Supply Nationwide. . . . . . . . . . . . . . . . (336) 650-9724

CABINET REPAIRS, DOORS & DRAWERS Cutting Edge Foil Finishes Metro Phoenix* . . . . . . . . . . . . (602) 442-4400 Shepherd & Sons Cabinets Statewide . . . . . . . . . . . . . . . . . (602) 750-4499 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

CABINET SALES & INSTALLATION American Renolit, Corp Nationwide. . . . . . . . . . . . . . . . (856) 467-3800 Copperstate Cabinets LLC Metro Tucson . . . . . . . . . . . . . . (520) 777-3331 The Home Depot Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 309-9756

CABLE TV Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . (520) 629-8414

CARPET CLEANING/RESTORATION Americare Carpet Upholstery & Tile Cleaning Metro Tucson* . . . . . . . . . . . . . (520) 579-9072 Arizona Carpet Care Valleywide* . . . . . . . . . . . . . . . (602) 604-8331 Colorado Carpet Cleaning CO . . . . . . . . . . . . . . . . . . . . . . (720) 374-1222 Extreme Carpet Care LLC Metro Phoenix . . . . . . . . . . . . . (480) 633-7176 Fosters Carpet Care and Repair Metro PHX & Metro Tucson. . . (480) 497-8617 Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . (480) 539-2696 Palm Valley Carpet Cleaning, LLC Metro Phoenix* . . . . . . . . . . . . (323) 627-2582 Pride Carpet and Upholstery Cleaning Valleywide* . . . . . . . . . . . . . . . (602) 843-3200 Rite-Way Carpet Valleywide* . . . . . . . . . . . . . . . (602) 685-0112 Signature West Carpet Cleaning Metro Phoenix . . . . . . . . . . . . . (480) 830-9617 Southern Shine Carpet Cleaning Metro Phoenix* . . . . . . . . . . . . (623) 696-7299 Venturi Restoration & Clean Valleywide* . . . . . . . . . . . . . . . (480) 820-5555

CARPET, FLOOR COVERING & PATIO GRASS Brown Sales Statewide . . . . . . . . . . . . . . . . . (602) 914-4579 Carpeturn.com Metro PHX* & Metro Tucson* . (855) 889-6200 Criterion Brock Valleywide* . . . . . . . . . . . . . . . (602) 469-9395 Criterion Brock (Tucson) Tucson* & Surrounding Area* . (520) 790-0740 Desert Floors, Inc. Tucson . . . . . . . . . . . . . . . . . . . (520) 918-1022 Distinctive Carpets, Inc. Statewide* . . . . . . . . . . . . . . . . (520) 745-2600 J.R McDade Flooring (Phoenix) Valleywide* . . . . . . . . . . . . . . . (602) 258-7219 J.R McDade Flooring (Tucson) Metro PHX & Metro Tucson. . . (520) 294-9911 One Source Interiors Valleywide* . . . . . . . . . . . . . . . (602) 903-2545 Puckett’s Flooring Statewide* . . . . . . . . . . . . . . . . (480) 990-8191 Redi Carpet - Arizona Metro PHX & Flagstaff* . . . . . . (480) 350-9615 Redi Carpet -Tucson Tucson* & Surrounding Area* . (520) 884-5556 Wilkinson Floor Covering, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

CARPORT REPAIR SERVICES Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . (602) 494-1556 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

CCTV Integrated Protective Systems, Inc Metro Phoenix* . . . . . . . . . . . . (623) 587-1244 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

CERAMIC TILE & BATH Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

CHAT SERVICES Contact at Once! Statewide . . . . . . . . . . . . . . . . . (678) 909-0135

CHILLER SERVICES DP Air Corporation Metro Tucson* . . . . . . . . . . . . . (520) 622-3241 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . (480) 998-9620

CLEANING SERVICES - BIOHAZARD BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

CLEANING, JANITORIAL & MAINTENANCE SERVICES Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . (480) 539-2696 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . (480) 659-9141

COIN OPERATED LAUNDRY Excalibur Laundries, Inc Statewide* . . . . . . . . . . . . . . . . (714) 437-9000 WASH Multifamily Laundry Systems Metro PHX* & Metro Tucson* . (800) 421-6897

COLLECTION AGENCIES Better NOI Nationwide. . . . . . . . . . . . . . . . (888) 219-9105 NCC Business Services Nationwide. . . . . . . . . . . . . . . . (888) 880-6020

National Credit Systems, Inc. Nationwide* . . . . . . . . . . . . . . . (800) 515-4375 Rent Recovery Solutions Metro PHX & Metro Tucson. . . (800) 335-0119 U.S. Collections West, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 995-3494 Wakefield and Associates, Inc. Nationwide* . . . . . . . . . . . . . . . (303) 537-2900

COLLECTIONS J. Mark Heldenbrand, P.C. Valleywide* & Tucson* . . . . . . (602) 254-3400

COMMERCIAL & HOME BUILDING RESTORATION BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Cheuvront Construction Valleywide* . . . . . . . . . . . . . . . (602) 770-7733

COMMERCIAL MORTGAGE BANKER Centennial Mortgage, Inc. Nationwide* . . . . . . . . . . . . . . . (480) 621-8132 Legacy Capital Advisors, LLC. Nationwide* . . . . . . . . . . . . . . . (602) 926-7426 Washington Federal Metro Phoenix* . . . . . . . . . . . . (602) 553-7434

COMMERCIAL MORTGAGE LENDER Love Funding Nationwide. . . . . . . . . . . . . . . . (202) 887-0435

CONCRETE & MASONRY REPAIR RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

CONCRETE COATINGS Central Valley Specialties Statewide* . . . . . . . . . . . . . . . . (602) 437-2046 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427 Westcoat Statewide . . . . . . . . . . . . . . . . . (800) 250-4519

CONCRETE SIDEWALK GRINDING Precision Concrete Cutting Nationwide. . . . . . . . . . . . . . . . (801) 224-0025 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

CONST. REMODELING & REPAIRRESTORATION & TURNKEY Berlin Precision Construction Inc. Metro Phoenix . . . . . . . . . . . . . (480) 252-4017 Faith Restoration Metro Phoenix* . . . . . . . . . . . . (480) 813-5619 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . (602) 944-2645 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Praxis Construction Group Statewide* . . . . . . . . . . . . . . . . (800) 709-3347 S.M.D. Remodeling, LLC Metro Phoenix* . . . . . . . . . . . . (602) 348-7989 SOS Builders, LLC Statewide* . . . . . . . . . . . . . . . . (602) 266-5855 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . (520) 888-4826 United Renovations Metro Phoenix . . . . . . . . . . . . . (480) 265-8835

CORPORATE HOUSING Oakwood Corporate Housing (Tempe) Worldwide* . . . . . . . . . . . . . . . (480) 894-9575

COUNTERTOP & CABINETS-NEW Arizona Royal Granite & Remodeling, LLC Statewide . . . . . . . . . . . . . . . . . (602) 405-5558

COUNTERTOP REPAIR AND REFINISHING Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739 Get A Grip Resurfacing of Arizona Valleywide* . . . . . . . . . . . . . . . (480) 784-4747 Wilkinson Floor Covering, Inc Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

CREDIT-RENTAL HISTORY DATA Experian Rent Bureau Nationwide* . . . . . . . . . . . . . . . (310) 347-8126

CRIME SCENE CLEANING Bio-One Statewide* . . . . . . . . . . . . . . . . (602) 770-4972 Capstone Group LLC Metro Phoenix . . . . . . . . . . . . . (480) 970-5424 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . (602) 765-6162 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

DECK RESURFACING Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

DECK RESURFACING, REPLACEMENT & REPAIR BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Hill Brothers Chemical Co. Statewide . . . . . . . . . . . . . . . . . (623) 879-9210

DEVELOPER Kitchell Development Company Phoenix. . . . . . . . . . . . . . . . . . . (602) 631-6177

DOGGIE WASTE BAGS Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . (602) 633-4994

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units). Apartment News • May 2013

DOORS Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

DOORSTEP TRASH PICK UP National Trash Valet Metro PHX* & Metro Tucson*,Nationwide*,Statewide*(480) 237-9776

DRUG LAB REMEDIATION & CLEAN UP Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

DRYWALL DRAINAGE SYSTEMS RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Storm Water Pros, LLC Statewide* . . . . . . . . . . . . . . . . (480) 620-2517 Torrent Resources Statewide* . . . . . . . . . . . . . . . . (602) 268-0785

DRYWALL SERVICES AW Drywall Services LLC Valleywide* . . . . . . . . . . . . . . . (602) 376-4456 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

ELECTRICAL & LIGHTING CONTRACTORS & SERVICES Archie’s HVAC & Electric Valleywide* . . . . . . . . . . . . . . . (480) 921-8350 Bert’s Electric & Plumbing Tucson* & Surrounding Area* . (520) 791-7800 Border States Electric Statewide* . . . . . . . . . . . . . . . . (602) 244-0331 Digital Logic Statewide* . . . . . . . . . . . . . . . . (602) 694-0500 Harmon Electric, Inc. Statewide* . . . . . . . . . . . . . . . . (623) 879-0010 Haskins Electric LLC Metro Phoenix . . . . . . . . . . . . . (623) 937-3999 Kowalski Electrical Statewide* . . . . . . . . . . . . . . . . (602) 944-2645 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427 TAP and Sons Electric, Inc. Metro Phoenix . . . . . . . . . . . . . (480) 507-2900 Valley Wide Electric Valleywide* . . . . . . . . . . . . . . . (623) 587-0802

ELECTRICAL, PLUMBING, AC CONTRACTORS Express Statewide* . . . . . . . . . . . . . . . . (480) 834-0822 Harmon Electric, Inc. Statewide* . . . . . . . . . . . . . . . . (623) 879-0010 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 TAP and Sons Electric, Inc. Metro Phoenix . . . . . . . . . . . . . (480) 507-2900

ELECTRIC VEHICLE CHARGING STATIONS VERDEK Nationwide. . . . . . . . . . . . . . . . (770) 401-2120

ELECTRONIC PAYMENT PROCESSING RentPayment Nationwide. . . . . . . . . . . . . . . . (866) 289-5977

EMBROIDERY & SILKSCREEN International Corporate Apparel Nationwide* . . . . . . . . . . . . . . . (520) 293-6790 Koalaty Embroidery Inc. Nationwide* . . . . . . . . . . . . . . . (602) 926-1600 Tortuga Promotions Nationwide* . . . . . . . . . . . . . . . (480) 966-9076

EMERGENCY SERVICES ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . (602) 765-6162 Rapid Response Services LLC Metro Phoenix . . . . . . . . . . . . . (480) 833-0224 Valley Protective Services, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 777-0003

EMPLOYMENT & BACKGROUND SCREENING APT Companies Inc. Nationwide*,Statewide*. . . . . . (858) 279-2787 Crimshield, Inc Nationwide. . . . . . . . . . . . . . . . (888) 422-2547

EMPLOYMENT SERVICES AAA Apartment Staffing Valleywide* . . . . . . . . . . . . . . . (602) 840-0258 ALLSTAFF Services, Inc.™ (HQ) Statewide . . . . . . . . . . . . . . . . . (602) 277-3381 ALLSTAFF Services, Inc.™ (Tucson) Statewide . . . . . . . . . . . . . . . . . (520) 296-1666 ApartmentJobs.com Nationwide* . . . . . . . . . . . . . . . (877) 682-6200 BG Staffing Metro Phoenix . . . . . . . . . . . . . (602) 385-1092 Career Strategies, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 955-5811 DORADO Personnel Tucson* & Surrounding Area* . (520) 323-3350

ENERGY SERVICES Bottom Line Utility Solutions, Inc. Nationwide. . . . . . . . . . . . . . . . (949) 707-1311 Promise Energy Nationwide. . . . . . . . . . . . . . . . (800) 282-2000

ExERCISE EQUIPMENT Above & Beyond Fitness Repair, LLC Valleywide* . . . . . . . . . . . . . . . (480) 272-9361 Advanced Exercise Equipment Nationwide* . . . . . . . . . . . . . . . (602) 708-3764 American Fitness Services Metro Phoenix* . . . . . . . . . . . . (480) 664-7115 Commercial Fitness Superstore Statewide* . . . . . . . . . . . . . . . . (480) 838-0555 Comm-Fit Arizona Metro Phoenix* . . . . . . . . . . . . (480) 580-0252 FitLogistix Nationwide. . . . . . . . . . . . . . . . (480) 273-4353 Gym Source Statewide . . . . . . . . . . . . . . . . . (480) 775-1496 Marathon Fitness Inc. Nationwide* . . . . . . . . . . . . . . . (800) 391-9496 Promaxima Fitness Nationwide* . . . . . . . . . . . . . . . (713) 667-9606

FENCE REPAIR & INSTALLATION Automatic Gate Systems, Inc. Statewide . . . . . . . . . . . . . . . . . (602) 267-7778 Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . (602) 494-1556 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

FIBERGLASS REPAIR & TUBS Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739

FINANCIAL SERVICES Adolfson & Peterson Construction Nationwide. . . . . . . . . . . . . . . . (480) 345-8700 Amtrust Bank Division, New York Community Bank Metro Phoenix* . . . . . . . . . . . . (480) 947-4910 CBIZ (branch) Metro Phoenix . . . . . . . . . . . . . (602) 650-6271 Edward Jones Nationwide. . . . . . . . . . . . . . . . (480) 895-3254

FIRE & FLOOD RESTORATION Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . (623) 266-2761 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . (602) 765-6162 Faith Restoration Metro Phoenix* . . . . . . . . . . . . (480) 813-5619 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 GXS Construction Valleywide* . . . . . . . . . . . . . . . (602) 224-1120 Har-Bro West, Inc. Metro PHX* & Metro Tucson* . (480) 449-3900 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Praxis Construction Group Statewide* . . . . . . . . . . . . . . . . (800) 709-3347 Servpro of Central Glendale/West Phoenix Metro Phoenix* . . . . . . . . . . . . (602) 252-0569 Specialty Water Damage Restoration LLC Metro Phoenix* . . . . . . . . . . . . (602) 291-9030 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . (520) 888-4826

FIRE ALARMS Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . (480) 507-2850 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 Safeguard Statewide* . . . . . . . . . . . . . . . . (480) 609-6200 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

FIRE ExTINGUISHERS Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . (480) 507-2850 Desert State Fire Statewide* . . . . . . . . . . . . . . . . (480) 264-3763 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

FIRE HYDRANTS Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

FIRE SPRINKLERS Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . (480) 507-2850 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

FLOOR COVERINGS Arizona Flooring and Interiors Statewide* . . . . . . . . . . . . . . . . (602) 327-0284 Marathon Fitness Inc. Nationwide* . . . . . . . . . . . . . . . (800) 391-9496 Mohawk Industries Statewide* . . . . . . . . . . . . . . . . (330) 620-6151 Shaw Industries Nationwide* . . . . . . . . . . . . . . . (714) 317-9999 Wilkinson Floor Covering, Inc Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

FURNITURE & UPHOLSTERY SERVICES Cort Furniture Rentals (Tucson) Statewide* . . . . . . . . . . . . . . . . (520) 881-0070 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207

FURNITURE RENTALS AZ Furniture and Mattress Liquidators Metro Phoenix . . . . . . . . . . . . . (623) 582-1550 Cort. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Valleywide* & Some Tucson* . (480) 831-8851

GENERAL CONTRACTOR/CONSTRUCTION MANAGEMENT Adolfson & Peterson Construction Nationwide. . . . . . . . . . . . . . . . (480) 345-8700 R & E Contracting, LLC Metro Phoenix* . . . . . . . . . . . . (623) 570-1605 Tofel Construction (Tucson) Statewide* . . . . . . . . . . . . . . . . (520) 571-0101

GENERAL CONTRACTOR-LICENSED BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801

GENERAL CONTRACTOR-LICENSED/BONDED FOR COMM/RES. All Struct LLC Metro Tucson* . . . . . . . . . . . . . (520) 247-3793 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 730-0594 Element General Contractor of Arizona Metro Phoenix . . . . . . . . . . . . . (817) 375-8453 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Fortress General Contracting, Inc. Maricopa County* . . . . . . . . . . (480) 736-3951 GM Home Improvements Inc. Metro Phoenix* . . . . . . . . . . . . (623) 977-1748 Gorman Roofing Services, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 262-2423

Marbecc Custom Designs Statewide* . . . . . . . . . . . . . . . . (480) 836-8261 MT Builders Statewide . . . . . . . . . . . . . . . . . (480) 443-3376 Property Rock Resources Valleywide . . . . . . . . . . . . . . . . (602) 466-0093 Seamless Services, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 964-1052 Summit Builders Construction Company Statewide . . . . . . . . . . . . . . . . . (602) 840-7700 Watermark Contracting, Inc. Statewide* & CA* . . . . . . . . . . . (480) 441-1206 ZZone Construction, LLC Metro Phoenix . . . . . . . . . . . . . (623) 594-7663

GLASS & SCREEN Cheaper Window Glass Valleywide* . . . . . . . . . . . . . . . (602) 995-2102 Glassbusters, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 964-4664 Open Enclose LLC Metro Tucson* . . . . . . . . . . . . . (520) 358-4553

GOLF CARTS/UTILITY VEHICLES A-1 Golf Cart Leasing West of the Mississippi* . . . . . . (480) 855-7800 Golf Cars of Arizona Statewide* . . . . . . . . . . . . . . . . (520) 790-2400

GROUP PURCHASING Professional Apartment Services Nationwide* . . . . . . . . . . . . . . . (800) 875-0250

HVAC Brewer Commercial Services Valleywide* . . . . . . . . . . . . . . . (602) 789-8858 Jasper Air Metro Phoenix* . . . . . . . . . . . . (602) 814-0504

HELIUM & BALLOONS Arizona Air Boutique, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 867-4606 Unique Aire Helium & Balloons Statewide* . . . . . . . . . . . . . . . . (480) 830-0770

INSURANCE Adams Business Dimensions, Inc. Southwest U.S.* . . . . . . . . . . . . (602) 885-9500 Beecher Carlson Insurance Agency, LLC Statewide* . . . . . . . . . . . . . . . . (602) 996-7600 Bowman & Associates Insurance Agency Phoenix*. . . . . . . . . . . . . . . . . . (800) 456-0241 CBIZ Insurance Services, Inc. Statewide . . . . . . . . . . . . . . . . . (602) 643-0102 Crest Insurance Group Nationwide* . . . . . . . . . . . . . . . (480) 839-2252 LeaseTerm Solutions Western U.S . . . . . . . . . . . . . . . (678) 206-2910 Nationwide Insurance Metro Phoenix,Nationwide . . . (602) 718-1220 Nexus Partners Insurance Solutions Metro Phoenix* . . . . . . . . . . . . (480) 422-1536 San Tan Insurance Services, LLC Statewide* . . . . . . . . . . . . . . . . (480) 391-3883 SCF Arizona Phoenix. . . . . . . . . . . . . . . . . . . (602) 631-2000 The Mahoney Group (Phoenix) Mesa. . . . . . . . . . . . . . . . . . . . . (480) 214-2712 The Mahoney Group (Tucson) Tucson* & Surrounding Area* . (520) 784-6673

INSURANCE-CLAIMS ASSISTANCE On-Site Contents Cleaning & Restoration, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 723-2534 Bennett and Porter Insurance Services Metro Phoenix . . . . . . . . . . . . . (480) 212-1150 CIBA Insurance Services Nationwide. . . . . . . . . . . . . . . . (818) 638-8525 Cox Insurance Services Statewide* . . . . . . . . . . . . . . . . (480) 907-6000 Pfister Insurance Agency-Farmers Insurance Statewide* . . . . . . . . . . . . . . . . (623) 581-0700 Sterling Grant & Associates, LLC Statewide* . . . . . . . . . . . . . . . . (602) 954-7200

INSURANCE–COMMERCIAL Farmers Insurance - Schaffroth Agency Statewide* . . . . . . . . . . . . . . . . (480) 688-2908 Lovitt & Touche Metro Phoenix . . . . . . . . . . . . . (602) 956-2250

INSURANCE-PUBLIC ADJUSTER The Greenspan Company/Adjusters International Nationwide* . . . . . . . . . . . . . . . (480) 970-7869 Shull & Associates Statewide* . . . . . . . . . . . . . . . . (623) 687-8801 Skipton & Associates, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 992-7577

INTERIOR DESIGN Designs For You Nationwide* . . . . . . . . . . . . . . . (480) 517-0080 Gia Venturi Interiors Metro Phoenix* . . . . . . . . . . . . (602) 914-9223 J Bella Interiors Nationwide. . . . . . . . . . . . . . . . (480) 967-2121

INTERNET SERVICES & ACCESS PROVIDER Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . (520) 629-8414

KEY CONTROL & ASSET MANAGEMENT HandyTrac Systems Key Control Systems. . . . . . Nationwide* . . . . . . . . . . . . . . . (800) 665-9994 KeyTrak, Inc. Nationwide* . . . . . . . . . . . . . . . (888) 539-8725

KITCHEN & BATH REFINISHING Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739

LANDSCAPE AND TREE SERVICE Desert Appeal Landscape LLC Metro Phoenix* . . . . . . . . . . . . (480) 570-5754 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . (702) 459-3192

LANDSCAPE MAINTENANCE Acacia Landscape Services, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 253-7354 The Commercial Ranger Metro Phoenix . . . . . . . . . . . . . (602) 910-4745 Empire Landscape & Maintenance, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 550-4154 Epic Landscape Construction, Inc. Metro Phoenix* . . . . . . . . . . . . (623) 516-9014 GPM Landscape Metro Phoenix . . . . . . . . . . . . . (602) 469-0652 The Groundskeeper (Gilbert) Metro Phoenix* . . . . . . . . . . . . (480) 545-0456

Landmark Land Management LLC Metro Phoenix* . . . . . . . . . . . . (602) 323-9696 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . (480) 456-0608 Quality Building Maintenance LLC Valleywide* . . . . . . . . . . . . . . . (602) 568-5944 Shamrock Landscaping, Inc. Valleywide . . . . . . . . . . . . . . . . (602) 606-7603

LANDSCAPE MAINTENANCE & SERVICES AME Southwest Landscape and Irrigation Metro PHX & Metro Tucson. . . (480) 558-3160 Gothic Grounds Management, Inc. (Phx) Metro Phoenix . . . . . . . . . . . . . (602) 540-6917 Landscape Pros & Design LLC Metro Phoenix* . . . . . . . . . . . . (480) 228-9630 Safari Pools & Landscape Valleywide* . . . . . . . . . . . . . . . (480) 633-6494 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . (702) 459-3192 SiteWorks Metro Phoenix* . . . . . . . . . . . . (480) 820-1600 Tree Pros, LLC Valleywide* . . . . . . . . . . . . . . . (602) 216-0400 Waddell Landscape Metro Phoenix* . . . . . . . . . . . . (623) 536-2200

LANDSCAPE MATERIAL All Rock Supply Metro Phoenix . . . . . . . . . . . . . (480) 760-5951

LANDSCAPE SPRINKLER SERVICES Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . (602) 942-3653

LANDSCAPING SERVICES Carescape Valleywide . . . . . . . . . . . . . . . . (623) 583-8700 Catalina Landscape Maintenance Tucson . . . . . . . . . . . . . . . . . . . (520) 887-1204 Creative Cactus Metro Phoenix* . . . . . . . . . . . . (602) 999-1494 Details Landscaping Valleywide . . . . . . . . . . . . . . . . (623) 435-7207 Fortis Landcare Metro Phoenix* . . . . . . . . . . . . (602) 254-4447 Horticulture Unlimited, Inc. Metro Tucson . . . . . . . . . . . . . . (520) 321-4678 IDT Landscaping LLC Valleywide* . . . . . . . . . . . . . . . (480) 829-8530 Integrated Landscape Management, LLC Metro Phoenix . . . . . . . . . . . . . (480) 675-7709 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . (480) 456-0608 Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . (602) 942-3653 The Groundskeeper (Tucson) Statewide* . . . . . . . . . . . . . . . . (520) 571-1575 Wild Briar Landscape Valleywide . . . . . . . . . . . . . . . . (480) 899-5192 Xeriscapes Unlimited, Inc. Phoenix*. . . . . . . . . . . . . . . . . . (602) 252-6434

LEAK LOCATING RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

LEASING INCENTIVES AIM Cruise Incentives Nationwide* . . . . . . . . . . . . . . . (818) 706-9822

LEGAL SERVICES Bonnett, Fairbourn, Friedman & Balint, P.C. Statewide . . . . . . . . . . . . . . . . . (602) 274-1100 Dodge & Vega PLC Statewide* . . . . . . . . . . . . . . . . (480) 656-8333 Gallagher & Kennedy Phoenix. . . . . . . . . . . . . . . . . . . (602) 530-8540 Snell & Wilmer L.L.P. Metro Phoenix* . . . . . . . . . . . . (602) 382-6000

LOW INCOME HOUSING PROGRAM ADMINISTRATION HOM, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 265-4640

MAIL BOxES Exterior Systems Statewide* . . . . . . . . . . . . . . . . (480) 990-3909

MAINTENANCE SUPPLIES AZ PARTSMASTER (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 233-3580 AZ PARTSMASTER (Tucson) Tucson* & Surrounding Area* . (520) 573-5828 Maintenance Supply Headquarters Phoenix. . . . . . . . . . . . . . . . . . . (480) 760-4100 The Home Depot Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 309-9756

MANAGEMENT CONSULTING & TRAINING Occupancy Solutions LLC Nationwide* . . . . . . . . . . . . . . . (800) 865-0948

MARKETING Compzilla.com LLC Nationwide* . . . . . . . . . . . . . . . (973) 975-7820 Social Media Made Easy Nationwide. . . . . . . . . . . . . . . . (503) 646-8700

MARKETING, RESEARCH & STATISTICS ALN Apartment Data, Inc. Nationwide. . . . . . . . . . . . . . . . (800) 643-6416 Compzilla.com LLC Nationwide* . . . . . . . . . . . . . . . (973) 975-7820 Pierce-Eislen AZ, CO & Southern CA . . . . . . (480) 663-1149 RealData, Inc. Southwest U.S. . . . . . . . . . . . . . (602) 789-1223

MARKETING/LEAD GENERATION Rentlogic Metro Phoenix* . . . . . . . . . . . . (602) 441-5294

MASONRY FENCE & WALL REPAIR Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

MATTRESSES AZ Furniture and Mattress Liquidators Metro Phoenix . . . . . . . . . . . . . (623) 582-1550

MISTING Aqua Science Metro Phoenix*,Metro Tucson* (480) 444-7680

MOLD & ASBESTOS REMEDIATION ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801

Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . (602) 765-6162 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

MOLD REMOVAL & CLEAN UP BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . (602) 944-2645

MORTGAGE LENDER Johnson Capital Nationwide. . . . . . . . . . . . . . . . (602) 957-1112 Washington Federal (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 219-2957

MORTGAGE, REAL ESTATE & INSURANCE SERVICES Amerifirst Financial, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 743-4509 Keystone Commercial Capital Nationwide* . . . . . . . . . . . . . . . (602) 997-3810

MOVING & STORAGE On The Move, Inc. Nationwide* . . . . . . . . . . . . . . . (800) 645-9949

NEIGHBORHOOD REVITALIZATION Phoenix Revitalization Corporation (non-profit) Phoenix*. . . . . . . . . . . . . . . . . . (602) 259-6895

ODOR ELIMINATION Biosweep of Phoenix Statewide* . . . . . . . . . . . . . . . . (602) 639-1902 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091

ONLINE LEASING VaultWare Nationwide* . . . . . . . . . . . . . . . (480) 905-3668

ONLINE RENT PAYMENTS Property Solutions Nationwide* . . . . . . . . . . . . . . . (602) 324-9223 RentPayment Nationwide. . . . . . . . . . . . . . . . (866) 289-5977

PAGING SYSTEMS Corporate Answer Nationwide* . . . . . . . . . . . . . . . (602) 244-1833

PAINTING SERVICES A&H Painting, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 439-1484 A Real Deal Painting Statewide* . . . . . . . . . . . . . . . . (623) 362-9561 Accent Painting & Construction Inc. Statewide . . . . . . . . . . . . . . . . . (480) 614-5839 C & M Homes & Commercial Services Metro Phoenix* . . . . . . . . . . . . (480) 836-7222 Empire Community Painting Statewide* . . . . . . . . . . . . . . . . (480) 560-8525 Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . (480) 539-2696 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Giant Painting and Construction, Inc. Metro Phoenix . . . . . . . . . . . . . (602) 993-4681 Imperial Contracting Valleywide* . . . . . . . . . . . . . . . (480) 892-9157 Indigo Painting Valleywide* . . . . . . . . . . . . . . . (602) 304-0800 Investment Painting Services, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 242-5737 JLS Companies Metro Phoenix* . . . . . . . . . . . . (480) 703-1967 LeBreck Painting, Inc. Metro Tucson* . . . . . . . . . . . . . (520) 628-3582 Metzger’s Painting Professionals, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 672-5069 Paramount Painting, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 369-5717 Synergy Painting, Inc. AZ*, CO* & UT* . . . . . . . . . . . (602) 469-8449 Watermark Contracting, Inc. Statewide* & CA* . . . . . . . . . . . (480) 441-1206

PAINTING SUPPLIES Dunn-Edwards Paint Corporation (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 689-5136 Glidden Professional Metro Phoenix* . . . . . . . . . . . . (480) 948-0757 PPG Pittsburgh Paints Nationwide* . . . . . . . . . . . . . . . (602) 956-1150 Sherwin-Williams Statewide* . . . . . . . . . . . . . . . . (602) 861-3171

PARKING LOT & DRIVEWAY SERVICES Performance Paving & Sealing, LLC Metro Phoenix* . . . . . . . . . . . . (480) 816-5305

PAVEMENT MAINTENANCE Asphalt Technologies / KFM Striping and Curb Company Valleywide* . . . . . . . . . . . . . . . (602) 462-9114 Bates Paving & Sealing, Inc. Statewide* . . . . . . . . . . . . . . . . (520) 741-2100 Cactus Asphalt Statewide* . . . . . . . . . . . . . . . . (602) 370-3363 Dunn-Edwards Paint Corporation (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 444-7240 Dynamite Paving and Sealcoat, Inc. Phoenix. . . . . . . . . . . . . . . . . . . (602) 258-9588 M.R. Tanner Paving and Maintenance Statewide . . . . . . . . . . . . . . . . . (480) 633-8500 Morgan Pavement AZ*, NM* & NV* . . . . . . . . . . . (480) 646-4781 Performance Paving & Sealing, LLC Metro Phoenix* . . . . . . . . . . . . (480) 816-5305 Quality Emulsions, LLC Statewide . . . . . . . . . . . . . . . . . (480) 619-4100 SealMaster AZ Statewide* . . . . . . . . . . . . . . . . (602) 253-4660

PAYROLL, ASO,PEO Oasis Outsourcing Statewide* . . . . . . . . . . . . . . . . (602) 405-7033

PEST CONTROL SERVICES All Bed Bugs Begone, LLC Statewide* . . . . . . . . . . . . . . . . (480) 659-9011 Alpha Pest Control Metro PHX* & Metro Tucson* . (800) 256-8612 Amera Sun City Pest Control Metro Phoenix* . . . . . . . . . . . . (623) 979-6467 Arizona Pest Squad, LLC Metro Phoenix . . . . . . . . . . . . . (480) 544-1115

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units). 22

Apartment News • May 2013

Atomic Pest Control Statewide* . . . . . . . . . . . . . . . . (480) 495-2337 Burns Pest Elimination (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 971-4782 Burns Pest Elimination (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 882-4776 City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 944-0099 Eliminex Termite & Pest Control Metro Phoenix* . . . . . . . . . . . . (602) 942-2847 HomeTeam Pest Defense Metro Phoenix . . . . . . . . . . . . . (480) 929-7620 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 964-8900 Mike’s Swat Team Pest and Termite Control Valleywide* . . . . . . . . . . . . . . . (602) 944-7700 Northwest Exterminating-Tucson Tucson . . . . . . . . . . . . . . . . . . . (520) 888-5779 Nose Knows LLC Metro Phoenix* . . . . . . . . . . . . (480) 370-4767 Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . (602) 942-3653 Smart Pest Solutions Valleywide* . . . . . . . . . . . . . . . (480) 621-8438 Terminix Metro Phoenix . . . . . . . . . . . . . (602) 431-4980 Terminix Int. (Tucson) Metro Tucson . . . . . . . . . . . . . . (520) 838-2634 Western Exterminator Company Metro PHX* & Metro Tucson* . (602) 273-1681

PET WASTE CLEAN UP & REMOVAL Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . (602) 633-4994

PIGEON CONTROL KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 964-8900 Terminix Metro Phoenix . . . . . . . . . . . . . (602) 431-4980

PIPE RENEWAL & RESTORATION RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

PLAYGROUND MAINTENANCE & CONTRACTOR Safe and Sound Playgrounds Statewide* . . . . . . . . . . . . . . . . (480) 888-8784

PLUMBERS Alliance Plumbing Service & Repair Phoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020 Marlin Services Maricopa County* . . . . . . . . . . (602) 470-1040

PLUMBING CONTRACTORS & SERVICES Alliance Plumbing Service & Repair Phoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020 Arizona Plumbing Services, Inc. Maricopa County* . . . . . . . . . . (602) 442-8757 Armor Plumbing & Boiler MetroPHX* & Metro Tucson*. . (480) 782-9324 Belsito Plumbing LLC Statewide* . . . . . . . . . . . . . . . . (480) 425-9900 Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . (480) 835-8220 Brewer Commercial Services Valleywide* . . . . . . . . . . . . . . . (602) 789-8858 D.W. Plumbing and Maintenance Inc. Metro Phoenix* . . . . . . . . . . . . (602) 789-1920

Delta Mechanical, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 898-0007 Grace Plumbing Services, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 704-3785 Plumb Plumbing LLC Pima County* . . . . . . . . . . . . . . (520) 629-0504 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Rooter 2000 Plumbing and Drain Valleywide . . . . . . . . . . . . . . . . (480) 967-5943 Roto-Rooter Service & Plumbing Co. Maricopa County* . . . . . . . . . . (800) 381-4161 West Coast Plumbing & Air Metro Phoenix* . . . . . . . . . . . . (623) 582-1117

PLUMBING FIxTURES & SUPPLIES Ferguson Enterprises, Inc. Tucson* & Surrounding Area* . (520) 792-1700 Plumbing Suppliers Inc. Metro Tucson* . . . . . . . . . . . . . (520) 326-6433

POLITICAL CONSULTING Capitol Consulting, LLC Phoenix. . . . . . . . . . . . . . . . . . . (602) 712-1121

POOL FURNITURE MANUFACTURER Leisure Creations Nationwide. . . . . . . . . . . . . . . . (866) 765-6726 Texacraft Tropic Craft Nationwide. . . . . . . . . . . . . . . . (800) 327-1541

POOL SERVICE & REPAIR Silver Lining Pool Service, LLC Metro Phoenix* . . . . . . . . . . . . (480) 359-6380

POOL/PATIO FURNITURE-REFURBISHING Sun Patio Furniture Nationwide* . . . . . . . . . . . . . . . (480) 227-2776 Two Kings Hospitality Metro Phoenix* . . . . . . . . . . . . (602) 843-2121

PRINTING & MARKETING Allegra-Integrated Marketing & Print Solutions Metro Phoenix*,Nationwide*. . (480) 941-4842 DP Solutions, Inc. Metro Tucson . . . . . . . . . . . . . . (520) 393-3551 SIGNWORX Nationwide* . . . . . . . . . . . . . . . (602) 268-1875

PROCESS SERVICE & EVICTIONS AAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953 Acquisition Process Serving Statewide* . . . . . . . . . . . . . . . . (602) 486-5894

PROFESSIONAL POOPER SCOOPER & PORTER SERVICE Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . (602) 633-4994

PROPERTY MANAGEMENT SOFTWARE AppFolio, Inc. Nationwide* . . . . . . . . . . . . . . . (805) 617-2163 NQUEUE BillBack, LLC Nationwide* . . . . . . . . . . . . . . . (602) 426-1550 Yardi Systems, Inc. Nationwide* . . . . . . . . . . . . . . . (805) 699-2040

PROPERTY TAx CONSULTING

PUBLIC HEALTH American Lung Association in Arizona Metro Phoenix* . . . . . . . . . . . . (602) 258-7505 Maricopa County Tobacco Use Prevention Program Maricopa County . . . . . . . . . . . (602) 372-7272

PURCHASING Buyers Access Statewide* . . . . . . . . . . . . . . . . (303) 991-5559

REAL ESTATE BROKERS/COMMERCIAL CB Richard Ellis Worldwide . . . . . . . . . . . . . . . . (602) 735-5555 Marcus & Millichap (Cliff David) Valleywide* . . . . . . . . . . . . . . . (602) 952-9669 Marcus & Millichap (Pete TeKampe) Metro Phoenix* . . . . . . . . . . . . (602) 952-9669 Marcus & Millichap (Richard Butler) Metro PHX & Metro Tucson. . . (602) 952-9669 Transwestern Commercial Services Valleywide* . . . . . . . . . . . . . . . (602) 956-5000

REAL ESTATE BROKERS/MULTI-FAMILY Apartment Realty Advisors Statewide* . . . . . . . . . . . . . . . . (602) 252-4232 Elan Residential Metro Phoenix* . . . . . . . . . . . . (480) 656-2565 PTE Real Estate Group Metro Phoenix* . . . . . . . . . . . . (480) 344-1732

REAL ESTATE SERVICES/CONSULTING Adolfson & Peterson Construction Nationwide. . . . . . . . . . . . . . . . (480) 345-8700 Michael A. Lieb, Ltd. Metro Phoenix . . . . . . . . . . . . . (602) 870-9741

REFINISHING/RESURFACING Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739 NuSurface Phoenix Metro, LP Statewide* . . . . . . . . . . . . . . . . (602) 395-2007

REFUSE REMOVAL & RECYCLING SERVICES Republic Services Valleywide* . . . . . . . . . . . . . . . (602) 442-5997 Saguaro Environmental Services Pima County* . . . . . . . . . . . . . . (520) 745-8820

RENOVATION SUPPLIES Renovations Plus Nationwide. . . . . . . . . . . . . . . . (303) 465-9009

RENTERS INSURANCE Assurant Specialty Property Nationwide. . . . . . . . . . . . . . . . (702) 824-1384 Bader Company Nationwide. . . . . . . . . . . . . . . . (888) 223-3726 Better NOI Nationwide. . . . . . . . . . . . . . . . (888) 219-9105 Renters Legal Liability, LLC Nationwide* . . . . . . . . . . . . . . . (801) 994-0237

RENT PAYMENT BY PAYROLL DEDUCTION SteadyPay Payment Solutions Nationwide* . . . . . . . . . . . . . . . (877) 632-9093

RESIDENT REFERRAL SERVICES

R.L. Cohen & Associates, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 640-9777

Apartment Hunters . . . . . . . . . . . . . Valleywide* (602) 863-1500

RETENTION/RESIDENT SERVICES AIM Cruise Incentives Nationwide* . . . . . . . . . . . . . . . (818) 706-9822 Apartment Life Statewide . . . . . . . . . . . . . . . . . (623) 243-0120 Rainbow Housing Assistance Corporation Metro Phoenix . . . . . . . . . . . . . (623) 889-3391

REVENUE MANAGEMENT SOFTWARE Rainmaker Nationwide. . . . . . . . . . . . . . . . (678) 578-5700

ROOF COATINGS Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Pro-Tech Products Statewide* . . . . . . . . . . . . . . . . (480) 945-9303 Red Mountain Roofing, LLC. Metro PHX* & Metro Tucson* . (480) 268-7379 RenCo, LLC Statewide* . . . . . . . . . . . . . . . . (602) 867-9386 Roofing Southwest AZ*, NV* & South CA*. . . . . . . (480) 752-8550

ROOFING SERVICES Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Broken Arrow Construction Company Statewide* . . . . . . . . . . . . . . . . (480) 890-2322 Diversified Roofing Corporation Metro Phoenix,Metro Tucson. . (602) 850-8265 Diversified Roofing Corporation of Tucson Metro Tucson . . . . . . . . . . . . . . (520) 670-1004 Gryphon Companies, Inc. . . . . . . . . Statewide* (480) 994-5500 Inca Roofing, Inc. . . . . . . . . . . . . . . . Statewide* (602) 544-0998 Jim Brown & Sons Roofing Co. Inc Statewide* . . . . . . . . . . . . . . . . (623) 247-9252 KY-KO Roofing Systems . . . . . . . Metro Phoenix (602) 944-4600 Legacy Roofing LLC Statewide* . . . . . . . . . . . . . . . . (623) 581-0274 Paramount Roofing Metro Phoenix* . . . . . . . . . . . . (480) 292-7929 Rain Man Roofing & Waterproofing Services, Inc. Statewide* . . . . . . . . . . . . . . . . (623) 670-2835 Red Mountain Roofing, LLC. Metro PHX* & Metro Tucson* . (480) 268-7379 RenCo, LLC Statewide* . . . . . . . . . . . . . . . . (602) 867-9386 Roofing Southwest AZ*, NV* & South CA*. . . . . . . (480) 752-8550 Seamless Services, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 964-1052 Starkweather Roofing, Inc Statewide* . . . . . . . . . . . . . . . . (602) 997-0529 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427 Sunvek Metro Phoenix* . . . . . . . . . . . . (623) 349-7663 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . (520) 888-4826

United Asset Services Nationwide* . . . . . . . . . . . . . . . (602) 340-8274 Western Roofing Systems, Inc. AZ*, NV* & South CA*. . . . . . . (480) 967-8073

ROOFING AND WATER PROOFING CONSULTANTS Arizona’s Roof Consultant, LLC Statewide* . . . . . . . . . . . . . . . . (480) 557-6255

RUB SYSTEMS Conservice Utility Management & Billing Nationwide* . . . . . . . . . . . . . . . (866) 866-0333

SCREENING SERVICES AmRent Nationwide* . . . . . . . . . . . . . . . (855) 214-4743

SCREENING SERVICES/CREDIT REPORTS AAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953 Airfactz Nationwide* . . . . . . . . . . . . . . . (800) 729-7776 Better NOI Nationwide. . . . . . . . . . . . . . . . (888) 219-9105 Contemporary Information Corporation Nationwide* . . . . . . . . . . . . . . . (800) 754-0009 CoreLogic SafeRent Nationwide* . . . . . . . . . . . . . . . (623) 670-3273 Credit Plus, Inc. Nationwide. . . . . . . . . . . . . . . . (800) 258-3488 Investigative Screening Valleywide* . . . . . . . . . . . . . . . (480) 305-1350 LexisNexis Resident Screening Nationwide* . . . . . . . . . . . . . . . (480) 272-7862 National Tenant Network - Arizona (NTN-AZ) Statewide* . . . . . . . . . . . . . . . . (480) 607-5288 On-Site.com Nationwide* . . . . . . . . . . . . . . . (602) 616-3279 RealPage, Inc. Worldwide* . . . . . . . . . . . . . . . (877) 325-7243 Reliable Background Screening Nationwide* . . . . . . . . . . . . . . . (602) 870-7711 The Screening Pros Nationwide* . . . . . . . . . . . . . . . (602) 540-8786 TransUnion Nationwide* . . . . . . . . . . . . . . . (312) 985-2946

SECURITY DEPOSIT ALTERNATIVES Better NOI Nationwide. . . . . . . . . . . . . . . . (888) 219-9105 SureDeposit Nationwide. . . . . . . . . . . . . . . . (800) 531-7873

SECURITY GUARD SERVICES A Urban Tactical Security Metro Phoenix* . . . . . . . . . . . . (602) 328-0005 Blue Steel Security Services Statewide* . . . . . . . . . . . . . . . . (602) 283-4827 Eagle Eye Security Services, LLC Metro PHX* & Metro Tucson* . (623) 826-2067 Emerald Security Group Metro PHX* & Metro Tucson* . (623) 251-6056 Hite Security, LLC. Metro Tucson . . . . . . . . . . . . . . (520) 298-8834 Layne Security LLC Metro Phoenix*,PHX* & Surrounding Area* . . . . . . . . . . . . . . . . . . . . . . . . . (623) 377-6847 Omega Protective Services LLC Metro Phoenix* . . . . . . . . . . . . (480) 699-5460

With WASH operating your laundry room you’ll always get: n Speedy service response, typically within 12 business hours n Live customer service, 24 / 7 and fixlaundry.com for online requests n Over 400 fleet vehicles with GPS tracking n Emergency Response Team at the ready At WASH, we deliver with a proven track record of success. WASH responds to over 260,000 service calls a year and 97% of issues are fixed on the first visit.

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www.washlaundry.com WS13-035 WASH Service Ad 10x7_5 4c.indd 1

Apartment News • May 2013

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units). 3/28/13 11:18 AM 23

SECURITY SERVICES A Urban Tactical Security Metro Phoenix* . . . . . . . . . . . . (602) 328-0005 Core Security Services Statewide* . . . . . . . . . . . . . . . . (602) 518-6597 Multicom, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 244-1100 Securitas Security Services USA Nationwide* . . . . . . . . . . . . . . . (602) 414-3659 Securitas Security Services USA (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 296-3833 Signal 88 Security Valleywide* . . . . . . . . . . . . . . . (623) 580-9416 Tatalovich & Associates, Inc. Phoenix. . . . . . . . . . . . . . . . . . . (602) 264-0007 Valley Protective Services, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 777-0003

SEWER & DRAIN CLEANING Brewer Commercial Services Valleywide* . . . . . . . . . . . . . . . (602) 789-8858 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

SEWER LINE CAMERAING RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

SHOPPING EVALUATIONS Ellis, Partners in Mystery Shopping (EPMS) Nationwide* . . . . . . . . . . . . . . . (972) 256-3767

SIGNS Fusion Sign and Design Nationwide* . . . . . . . . . . . . . . . (602) 288-8903 SIGNWORX Nationwide* . . . . . . . . . . . . . . . (602) 268-1875 Tile Signs & Graphics Statewide . . . . . . . . . . . . . . . . . (480) 967-6029

SOCIAL NETWORKING The I Too Corp Nationwide* . . . . . . . . . . . . . . . (920) 254-9400

SOFTWARE FOR APARTMENT/RESIDENTIAL PROPERTY MGMT AmSI Nationwide. . . . . . . . . . . . . . . . (404) 644-3203 eSupply Systems, LLC Nationwide. . . . . . . . . . . . . . . . (210) 979-6670

SOLAR ENERGY Harmon Solar Statewide* . . . . . . . . . . . . . . . . (623) 879-0010

SOLAR WATER HEATING Aqua Science Metro Phoenix*,Metro Tucson* (480) 444-7680

STEPS Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . (602) 494-1556 Neece Precast & Supply Phoenix. . . . . . . . . . . . . . . . . . . (602) 242-1869 STIMCO Precast Products Nationwide* . . . . . . . . . . . . . . . (480) 898-8132 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

STREET SWEEPING All City/Tri City Power Sweep Valleywide* . . . . . . . . . . . . . . . (602) 678-0059

Epic Sweeping Service Valleywide* . . . . . . . . . . . . . . . (623) 516-9014 Sunstate Sweeping, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 415-1506 Sunstate Sweeping, LLC. (Tucson) Tucson* & Surrounding Area* . (520) 293-0400

SUB-FLOORING Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

SUB-METERING Comptrol Technologies Valleywide* & Tucson* . . . . . . (602) 392-2292 Conservice Utility Management & Billing . . . . . Nationwide* . . . . . . . . . . . . . . . (866) 866-0333 Minol USA Statewide . . . . . . . . . . . . . . . . . (888) 766-1253 National Exemption Service, Inc. Nationwide. . . . . . . . . . . . . . . . (800) 241-8651 NWP Services Corporation Nationwide* . . . . . . . . . . . . . . . (949) 735-2625 Spectrum Phoenix, LLC dba Edison Micro Utilities Statewide* . . . . . . . . . . . . . . . . (602) 274-1030 Utilities Management Concepts, Inc. Nationwide. . . . . . . . . . . . . . . . (626) 303-5553

SUPPLIES - ELECTRICAL, HARDWARE & PLUMBING Wilmar Industries, Inc. Valleywide . . . . . . . . . . . . . . . . (800) 345-3002

SWIMMING POOL DECK RESURFACING Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Imagine Architectural Concrete, LLC. Statewide . . . . . . . . . . . . . . . . . (480) 557-5533 Superior Pool Construction Statewide . . . . . . . . . . . . . . . . . (602) 395-0700

SWIMMING POOL DESIGN, CONST. & REMODEL Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

SWIMMING POOL RENOVATION COMMERCIAL Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

SWIMMING POOL REPAIR & REMODEL Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Safari Pools & Landscape Valleywide* . . . . . . . . . . . . . . . (480) 633-6494

SWIMMING POOL RESURFACING Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

SWIMMING POOL SUPPLIES & CHEMICALS Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932

480.963.3416

Leslie’s Poolmart Inc. Valleywide* . . . . . . . . . . . . . . . (602) 366-3926 Specialty Cleaning Valleywide* & Metro Tucson* . (480) 241-7525

TECHNOLOGY CONSULTING LeeShanok Network Solutions Statewide* . . . . . . . . . . . . . . . . (520) 888-9122 LeeShanok Network Solutions (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 277-5757 OneCallNow.com AZ*, CA* & NV*. . . . . . . . . . . . (818) 815-8620 Virtual Office Global, LLC Metro Phoenix,Nationwide . . . (602) 297-5255

TECHNOLOGY: MASS MESSAGING SERVICE OneCallNow.com AZ*, CA* & NV*. . . . . . . . . . . . (818) 815-8620

TELEPHONE ANSWERING & MESSAGING SYSTEMS Answer Phoenix Metro PHX* & Metro Tucson* . (602) 248-8080 Corporate Answer Nationwide* . . . . . . . . . . . . . . . (602) 244-1833

TELEPHONE SYSTEMS Century Link Statewide* . . . . . . . . . . . . . . . . (800) 366-8201 Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . (520) 629-8414

TERMITE ELIMINATION City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 944-0099 Dynamic Pest Solutions, LLC Metro Phoenix . . . . . . . . . . . . . (602) 721-9851 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 964-8900 Terminix Int. (Tucson) Metro Tucson . . . . . . . . . . . . . . (520) 838-2634

TOWING & PARKING ENFORCEMENT AMP Towing & Recovery Statewide* . . . . . . . . . . . . . . . . (602) 437-1849 Arizona Parking Management by Bronco Metro Tucson* . . . . . . . . . . . . . (520) 885-1925 Charity Towing Metro Phoenix . . . . . . . . . . . . . (602) 249-2169 Go Green Environmental Metro Phoenix* . . . . . . . . . . . . (480) 274-0043

TOWING SERVICE All City Towing Valleywide* . . . . . . . . . . . . . . . (480) 255-2489 All Valley Impound/United Road Towing Valleywide* . . . . . . . . . . . . . . . (602) 523-3322 Kwik Tow Valleywide* . . . . . . . . . . . . . . . (623) 444-1020 R & M Towing LLC Valleywide . . . . . . . . . . . . . . . . (602) 415-1565 SWAT Towing & Parking Enforcement Towing Service Valleywide* . . . . . . . . . . . . . . . (480) 644-8181

TREE SERVICE All Year Round Expert Tree Care Metro PHX* & Metro Tucson* . (602) 647-4747 Arizona Treeworks Valleywide* . . . . . . . . . . . . . . . (602) 841-2900

Phoenix Tree Service, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 866-2013 Premier Tree Service Inc Valleywide* . . . . . . . . . . . . . . . (602) 550-4154 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . (480) 456-0608 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . (702) 459-3192 Top Leaf Tree Service Metro Phoenix* . . . . . . . . . . . . (480) 833-6465 Tree Doctors, Inc. East Valley*. . . . . . . . . . . . . . . . (480) 844-4037 Tree Pros, LLC Valleywide* . . . . . . . . . . . . . . . (602) 216-0400 Treetek Statewide . . . . . . . . . . . . . . . . . (602) 705-1110

UNIFORMS, APPAREL & ACCESSORIES Tortuga Promotions Nationwide* . . . . . . . . . . . . . . . (480) 966-9076

UTILITIES APS Statewide* . . . . . . . . . . . . . . . . (602) 250-2966 Conservice Utility Management & Billing Nationwide* . . . . . . . . . . . . . . . (866) 866-0333 Salt River Project (SRP) Valleywide* . . . . . . . . . . . . . . . (602) 236-4480 Southwest Gas Corporation Metro Phoenix*,Metro Tucson* (602) 395-4070

UTILITY ALLOCATION BILLING Comptrol Technologies Valleywide* & Tucson* . . . . . . (602) 392-2292 Multifamily Utility Company Nationwide* . . . . . . . . . . . . . . . (800) 266-0968

UTILITY BILL AUDITING National Exemption Service, Inc. Nationwide. . . . . . . . . . . . . . . . (800) 241-8651

VENDING SERVICES Larsen Vending Metro Phoenix* . . . . . . . . . . . . (602) 257-8727 Vilar Vending, Inc. Metro Phoenix . . . . . . . . . . . . . (480) 502-0905

VIDEO LIBRARY DVD in Demand Statewide* . . . . . . . . . . . . . . . . (480) 234-9684 Resident Entertainment Services Nationwide* . . . . . . . . . . . . . . . (623) 399-8859

VIDEO MYSTERY SHOPPING Business Observations West of the Mississippi* . . . . . . (623) 594-2113 The Buyer’s View, LLC Statewide . . . . . . . . . . . . . . . . . (623) 594-0544

WASHERS & DRYERS - COIN METERED Coin & Professional Equip. Company Phoenix*. . . . . . . . . . . . . . . . . . (602) 248-0808 Coin & Professional Equip. Company (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 790-7377 Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (602) 722-6959 Excalibur Laundries, Inc Statewide* . . . . . . . . . . . . . . . . (714) 437-9000 Mac-Gray The Laundry Room Experts Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Mac-Gray The Laundry Room Experts (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729

WASH Multifamily Laundry Systems Metro PHX* & Metro Tucson* . (800) 421-6897

WASTE MANAGEMENT Valet Waste Nationwide. . . . . . . . . . . . . . . . (813) 247-7524 Waste Consolidators, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 897-3601

WATER CONDITIONING & PURIFICATION Aqua Science Metro Phoenix*,Metro Tucson* (480) 444-7680 Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

WATER CONSERVATION Bottom Line Utility Solutions, Inc. Nationwide. . . . . . . . . . . . . . . . (949) 707-1311

WATER DAMAGE/STRUCTURAL DRYING & MOLD REMEDIATION Ace Construction Services, LLC Valleywide* . . . . . . . . . . . . . . . (602) 840-4500 Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . (623) 266-2761 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . (602) 765-6162 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 First Choice Restoration, Inc Metro PHX & Metro Tucson. . . (480) 981-1131 Har-Bro West, Inc. Metro PHX* & Metro Tucson* . (480) 449-3900 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304

WATER HEATERS Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

WATER VENDING Arjencia Water Metro Tucson . . . . . . . . . . . . . . (520) 882-0200 RainMaker Technologies Tucson* . . . . . . . . . . . . . . . . . . (520) 745-9117

WEBSITE DEVELOPMENT LeaseLabs Nationwide. . . . . . . . . . . . . . . . (619) 233-4700

WELDING Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . (602) 494-1556 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

WINDOW CLEANING Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . (480) 659-9141

WINDOW COVERING Apartment Interior Supply Valleywide . . . . . . . . . . . . . . . . (480) 964-7600 Blind Co. Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8098

regionalaz.com

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units). 24

Apartment News • May 2013

FIRE • SMOKE WATER • WIND STORM • MOLD ACCIDENT 5830 W. Thunderbird Rd., Suite B8 PMB #305 Your ONE-STOP Glendale, AZ 85304 Restoration 480-818-1820 or 602-292-3987 Why choose ADANAC? For more information • Full-service general contractor. visit adanacent.com or email adanac@cox.net • 20 years in the restoration industry. • • • • • •

Specialist in fire, water and storm repairs. 24/7/365 emergency service. Old-World European craftsmen on staff. We work to get you the highest settlement possible. Access to a public claims adjuster at no cost. Member of Restoration Industry Association (only 3 Valley companies) Offers five-year protection with warranty for materials and labor. A+ Rating with BBB; No complaints with BBB or AZ Registrar of Contractors. Holder of prestigious Certified Restorer designation. Licensed, bonded, insured.

Restore Your Damaged Home or Business Quickly and Beautifully. • • • •

Resource

RESIDENTIAL:

ADANAC’s skilled experts restore your home with craftsmanship and care, from foundations and flooring to ceilings and roofs, and everything in between. We can also complete major remodel projects, additions and new construction, from the ground up.

EMERGENCY: ADANAC gives you immediate expert response to your emergency damage 24 hours a day, 7 days a week, and 365 days a year.

COMMERCIAL:

MULTI-HOUSING:

When disaster strikes your business, every minute can cost you income. ADANAC has the equipment, materials and specialists to get you back in business quickly. ADANAC can also take your next refurbishment project with limited interruption to your property.

For restoration and reconstruction on multi-housing facilities of any size, ADANAC scales up quickly and responds rapidly.

Trust your restoration experts!

ADANAC is there for you every step of the way! Specializing in fire, water and storm damage, ADANAC is nationally recognized within the restoration industry. Make no mistake, rebuilding a home or business requires a different skill-set than building a new home from the ground up. Timely response is needed to protect and preserve the remaining structure. Building materials, design, wiring and fixtures must be matched to the remaining structure. Issues such as moisture, mold, and debris may require attention. Special insurance requirements must be considered. When it comes to reconstruction, you want experts. Since 2003, ADANAC has brought hundreds of Arizona homes and businesses back to life.

“We work directly for YOU, not the insurance company.” 9299 W Olive Ave., Suite #814 Peoria, AZ 85345-8378

623-266-2761

emergency:

623-748-4628

For more information visit adanacent.com or email gary@adancent.com Operation’s License #189034 - KB01 5830 W. Thunderbird Rd., Suite B8 PMB #305 Glendale, AZ 85304 Apartment News • May 2013 480-818-1820 or 602-292-3987 For more information