Rental Housing Journal Utah
November 2013 - Vol. 5 Issue 11
PAGE 2 Ask The Director: Service or Companion Animal
PAGE 5 President's Message: 2014 Top Priorities
PAGE 3 Vacancy Rates Hit 6 Year Low
HOA Pays $150,000 to Settle Discrimination Complaint
PAGE 4 Executive Director's Report
PAGE 6 Products & Services Guide
UTAH
Professional Publishing, Inc • www.RentalHousingJournal.com
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Dealing with the Media Imagine sitting peacefully in your office when suddenly you hear a knock at the door. You open it to find bright lights in your eyes and a microphone pressed towards your face as you are confronted with hostile questions about a dispute that you’ve been having with a tenant. What was a simple matter that you thought you were handling in routine manner suddenly is sensationalized and is a major story on the 9:00 news. It’s a nightmare you’ve hopefully never had to face, and hopefully never will. But what do you do if you are put in that situation? Speaking the recent UAA Political Luncheon, attorney Kirk Cullimore gave a presentation of how to interact with the media, where he offered several helpful suggestions to those who find themselves in the media spotlight. While nobody is completely safe, if you run a larger complex you are in more danger, not only because you have more tenants but because any kind of story is going to be seen as bigger news by the media. “Your managers don’t know what to do when your community hits the news” said Cullimore. “You need to establish policies for them to fall back on if this ever comes up.” What kind of policies are recommended? First, you should have a clear policy on who can speak to the media which is easy for managers and other on-site personnel to remember. Usually this means referring the media to corporate headquarters or to the owner of the property. This is important because it give you time to make a measured response, refer any requests that you want to give for a statement from the Professional Publishing, Inc PO Box 30327 Portland, OR 97294-3327
media to your lawyer, or decide to not make any comment at all. Why would you not want to make a comment? In the old days, especially with newspapers, landlords would get a more fair shake because the story took longer to develop and both sides could be heard. Now in the fast paced world of digital news, journalists usually are more interested in making a story out of soundbites and images than in finding a story and telling both sides. “The sad reality” said Cullimore, “is that they won’t be fair. It doesn’t really do any good to talk to them. Anything you say will be used the wrong way… just let it blow over quickly.” Second, you should probably have a policy barring the media from using commons areas of the community. Cullimore suggests that you “kindly ask them [them media] to leave, and tell them that managers are not able to comment.” Of course they are welcome to go out on the street outside, but that creates a distance that is useful in protecting you
Current Resident or
and your community. This is more obvious when you are dealing with a tenant complaint, but it is also important to enforce in the event of an emergency such as a flood or fire where journalists can only get in the way of emergency workers, Red Cross volunteers, tenants and maintenance personnel, and can create a less than favorable image of your community and your company. Third, you should have a policy of responding to the media only in writing. “It’s harder to manipulate a written statement,” suggested Cullimore “so, if you have to say something, you should say it in a writing.” The New Media The reality is that you are far less likely to be unfavorably portrayed on the evening news from your local television station than you are to receive negative attention on the internet. According to social media business expert Sam Keinnger “it’s clear that negative online sentiment
cannot only damage a business’ reputation but also its bottom line. Even so, many small business owners don’t take the time to actively monitor and manage reviews, thinking their sole focus should be on day-today operations. Unfortunately, there are cases where negative reviews have crippled a business, or even led to its demise.” So, what should you do to prevent negative reviews on a variety of websites from damaging your business and turning away prospective tenants? First, you need to pay attention to what people are saying about you online. Try to find yourself and your company online. If you don’t use the internet, have a family member or friend who is tech-savvy see what they can turn up. Second, you need to establish and maintain a presence online. This can be a website if you have several units, or a free Facebook and Google+ page if you only have a couple rentals. By establishing your own page you have control over the space and what is said. You also make it easier for tenants and prospective tenants to contact you. Third, you should encourage positive reviews. The sad truth is that most people who are content with what you’ve done are just going to leave it at that. Even the happiest tenants are going to do little more than offer you a thank you in person. So, only the most upset tenants are likely to post a review online, and they rarely tell both sides of the story. To counteract this, you should encourage your tenants who are happy to leave a review on any sites you know about. Fake reviews are never an option, but if somebody says thank you or gives you positive
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RENTAL HOUSING JOURNAL UTAH
Ask The Director: Dear Paul, I do not allow pets at my rentals but my tenant wants a companion animal, and I only allow service animals. I do not want an apartment full of animals that will make a mess and destroy my property. How do I clarify this so my renter will leave me alone? Vicky K. Dear Vicky, Thank you for your question. This can be a confusing topic for many landlords. We know as landlords that we do not take an extra security deposit or rent for service animals. Some people are using the terms service animal and companion animal to be different things. I suggest
you look at them as the same thing. If it is a service or companion animal it is no longer considered a pet and now falls under the Federal Disabilities Act. Look at it this way, if someone need a wheelchair we are not going to say you cannot have the wheelchair. What you can do is verify that the animal is a medical necessity. You do this as soon as the tenant makes you aware of the need. You give them 4 forms that as a member you have access to on our website at uaahq.org, they include; “Request for a Service or Companion Animal”, “Animal Identification”, “Medical Request”, and the “Affidavit and Request of Companion Animal”. If the person
has an obvious disability such as being blind or hearing impaired we as landlords do not do any verification.
they are not allowed to publish details about the case online and that they must remove any comments that they have already made.
to negative reviews. When dealing with Journalists it means being careful and just letting the story not get out of hand while you weather the storm for a few days. Whatever you do remember that bad press can ruin your day, but if you are careful you can prevent it from ruining your business.
UTAH
L. Paul Smith Executive Director, Utah Apartment Association If you have a question for the director to be answered, send them to: paul@uaahq.org 448 E Winchester (6400 S) Suite 460 Salt Lake City, UT 84107
Dealing with the Media ...continued from front page feedback, you might want to encourage them to put it online to help you out. Fourth, you need to respond to all negative reviews, and you need to be professional and concise online at all times. No matter how scalding and personal the negative review, you should respond with measured toneusually people go over the top when posting a negative review, and a calm response from the landlord can make the rant from reviewer seem far less credible to those who are
reading the review online. If you know the case in question, you could make a specific response and tell both sides of the story. However, it is often to your advantage to play up the anonymous nature of the poster and cite your polices regarding whatever they are complaining about and offer to fix any problems that they have if you contact them. Fifth, you may want to consider asking your lawyer to include a clause in any settlement agreement you reach with a problem tenant that
Staying Positive In the end the best way to deal with any media attention is to let the negative stuff blow over and concentrate on the positive aspects of your community and your properties. This means different things in different situations online it means responding rationally and positively
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www.rentalhousingjournal.com The statements and representations made in advertising and news articles contained in this publication are those of the advertiser and authors and as such do not necessarily reflect the views or opinions of Professional Publishing, Inc. The inclusion of advertising in this publications does not, in any way, comport an endorsement of or support for the products or services offered. Metro Apartment Manager is produced monthly and is published by Professional Publishing Inc. PO Box 6244 Beaverton, OR 97007. (503) 221-1260 - (800) 398-6751 © 2013 All rights reserved.
Rental Housing Journal Utah • November 2013
RENTAL HOUSING JOURNAL UTAH
Vacancy Rates Hit 6 Year Low
V
acancy rates for apartments have fallen to a six year low of 4.7% in the greater Salt Lake area while rent growth has accelerated to a annually adjusted 3.9% according to the mid-year report from EquiMark multifamily investment services. The report is based on data provided by 60,000 rental units in the area. According to the report, "the economic fundamentals in the Salt Lake Rental market continue to favor apartment owners. Strong job
growth, increasing population, low unemployment and escalating single family housing prices have all teamed to create sustainable rent growth and the lowest vacancy rate (4.7%) since 2007." Utah's employment outlook Utah holds the top spot for states with the best economic outlook in 2013, according to a new report released by the American Legislative Exchange Council. “Utah’s economic policies have
Year End 2012 (12 months)
Year End 2013 (12 months)
Rent Growth
2.40%
3.90%
Vacancy
5.00%
4.70%
Avg. Overall Rental Rate
$810/unit
$833/unit
remained strong, and because of their firm commitment to economic growth and competitiveness, they’ve ranked first in all six editions of our report,” said Jonathan Williams, director of the American Legislative Exchange Council’s Center for State Fiscal Reform and co-author of Rich States, Poor States:
New construction Jan, Mar, May, With a record amount of new units in the construction supply pipeline there is a fear of oversupply in the
short term apartment market. 1,573 units have been delivered to the market in the first half of 2013. 2,371 VALLEY, METRO, ARIZONA units are currently under construction, and 6,354 additional units are proposed to start construction in the next 12 months. On average, approximately 1,300 new units per year have been absorbed during the last 10 years in Salt Lake County.
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SL County Job Growth
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Utah State Job Growth
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SL County Unemployment
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RENTAL HOUSING JOURNAL UTAH
Executive Director's Report By L. Paul Smith, Executive Director Utah Apartment Association This time of year we at the UAA are focused on preparing for the 45 day legislative session that starts in January. I always marvel how fortunate we are to only have a legislature that is only in session for 45 days a year. Many states have a full time legislature, or one with a 180 day session. Think how many more laws
and how much more regulation they have in those states because their legislature has more time to mess with them. This year we our main focus will be on working to get cities and utility departments to be more customer service oriented with property managers and landlords. One of your biggest complaints is that many water departments are making it impossible to put the water bill in a tenant’s name. Others are refusing to
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on criminal history in the risk assessment is vital to being a successful landlord. We will be working to make sure your hands won’t be tied. Thanks to those of you who contribute to the UAA PAC. If you haven't yet there is still time for you to join with us in protecting your rights.
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Protect your business and make your voice heard. The UAAPAC is scaling back overzealous regulations, limiting fees and taxes, and protecting your property rights. Be proactive, donate today!!! “I donate to the PAC because it’s critical we have a strong voice on capitol hill and our PAC helps us build relationships with and help keep in office those supportive of our industry.” Gloria Froerer Century 21 Property Management
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4
Rental Housing Journal Utah • November 2013
Utah Apartment Association
President’s Message 2014 Top Priorities By Steve Randall, President 2013 Utah Apartment Association At an NAA (National Apartment Association) meeting I attended several months ago, the speaker mentioned that the reason for political advocacy was so each of our elected officials would understand how the laws they introduce and impose on us impact our businesses. It is crucial for us to be at the table so we can influence how governmental policies impact our businesses and industry.
In that meetings, they speaker also said that if we are not at the table, than we are on the menu. The Utah Apartment Association has done a great job for its members in continually being “at the table” in order to ensure that the multifamily housing industry is not “on the menu” during Utah’s legislative session. The advocacy provided by the UAA for all landlords and property managers in Utah is a great boon to our industry. We need to continue to be vigilante in this area.
The UAA provides many valuable services to its members, but over my term as President of the Board I hope to expand the services for our membership—including providing training for our membership and their employees, expanding good landlord programs, and providing specialized training for maintenance personnel and property managers. Better training means better service to the public which enhances our image and improves our industry. We will continue to update the cur-
448 E Winchester (6400 S ) #460 Salt Lake City, UT 84107 Ph: (801) 487-5619 Fax: (801) 484-8649 www.uaahq.org
rent forms, as well as adding new forms, and will help members understand the new property management rules coming from the Division of Real Estate, while working to meet the other needs or our diverse and large membership. We are excited for 2014 and for a wonderful year in the multifamily housing industry.
UTAH
The HOA That Had to Pay $150,000 to Settle a Discrimination Complaint In August of 2013 a condominium association in Florida and their former management company agreed to settle a fair housing claim for $150,000. The claim arose because a family with six children alleged that they were discriminated against by the communities occupancy limits. When the family moved into the
249 unit townhome community they were not notified of any restrictions, however after moving into the four bedroom unit they had rented they were told that there was a “problem with having eight occupants in the home” and were threatened with eviction (apparently at the time the rules said only six people could live
Evictions in Weeks, Not Months!
in a four-bedroom unit, with equally restrictive rules for three and two bedroom units). Eventually, the family moved out, but the story didn’t end there. Following an investigation by HUD, the Justice Department sued the HOA and their management company in federal court, claiming
that they had “engaged in a pattern or practice of violating fair housing law by adopting, maintaining, ratifying, and, along with the management company, enforcing overly restrictive occupancy standards”. Later, while the lawsuit was still pending, the HOA updated its occuContinued on page 6
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UTAH PRODUCTS & SERVICES GUIDE The following companies support the rental housing industry by funding education, government affairs and supporting activities. We encourage you to give them an opportunity to earn your business first. Listing in this guide does not constitute endorsement by the UAA. You are encouraged to check references and get bids in writing. 1031 Exchange
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24 hrs/After Hours Emergency Svc
ServiceMaster by Restoration Xperts . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-310-8565
Accounting
Accounting and Tax Services, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8018930333 Bouwhuis, Myron . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-546-1357 J & K Accounting & Financial Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-755-6027 JM Accounting and Tax Services, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-893-0333
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Check City . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-858-0331
Advertising
Apartments.com . . . . . . . . . . . . . . . . . . . . . . . . . . 888-658-RENT Apartment Guide of Greater Salt Lake . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-262-8858 Apartments For Rent Magazine . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-352-4957 Apartment Radar . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-901-0237 Call Source . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-500-4433 Media One of Utah, A Newspaper Agency . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-204-6274 Move.com . . . . . . . . . . . . . . . . . . . . . . . . . . . 303-688-4542 Rent.Com, an Ebay Company . . . . . . . . . . . . . . . . . . . . . . . . . . . 310-586-9521 U of U Off Campus Housing Svc . . . . . . . . . . . . . . . . . . . . . . . . . . . 434-817-0721 WebListers . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-784-2155
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Alpine Cleaning & Restoration Specialists, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 435-563-3707
All Natural Fertilizer
Oasis Industries . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-231-4997
Apartment Rental Guides
Simply Apartments . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-201-9004
Appliance/Electronics
RC Willey . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-622-7400
Appliances
Appliance Parts Company . . . . . . . . . . . . . . . . . . . .480-755-0007 EXT 241 Appliance Warehouse of America, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 480-388-4004 Precision Appliances . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-972-7033 Reliable Parts . . . . . . . . . . . . . . . . . . . . . 801-486-2357 x 2108
Asphalt Maintenance
Precision Asphalt . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-991-0158
Asphalt Services
Big Red Asphalt Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-785-2051 Kilgore Paving And Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-382-6575 Preferred Paving . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-908-6622 T & N Asphalt Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-266-1626
Attorney
Arnold & Wadsworth . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-475-0123 Breglio Law Office . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-560-2180 David W Steffensen . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-263-1122 Froerer, Hunter & Ahlstrom, PPLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-389-1533 Jeffs & Jeffs PC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-373-8848 Jeremy M Shorts Esq . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-610-9879 Law Offices of Kirk A Cullimore . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-571-6611 LeBaron & Jensen, P.C. /Fast-Track Evicti . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-773-9488 Merrill, Walter . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-682-8037 Rinehart Fetzer Simonsen & Booth, PC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-328-0266 Richards, Kimble, & Winn, PC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-274-6800 Scalley & Reading . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-531-7870 Smith Knowles, P.C., Kenyon D. Dove . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-476-0303 Utah Eviction Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-531-6600
Automated Gates
Community Controls . . . . . . . . . . . . . . . . . . . . . . . . . 972-4331 x2010
Bank Services
Key Bank Real Estate . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-297-5825 Washington Federal . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-366-2265
Banking
Wells Fargo Bank . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-246-1237
Background Checks
CoreLogic SafeRent . . . . . . . . . . . . . . . . . . . . . . . . . . . 702-839-1736 LexisNexis . . . . . . . . . . . . . . . . . . . . . . . . . . . 678-694-2798 On-Site.com . . . . . . . . . . . . . . . . . . . . . . . . . . . 619-540-7828 PeopleTrail, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-307-4100 RentGrow . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-736-8476 Renting Authority . . . . . . . . . . . . . . . . . . . . . . . . . . . 888-674-9181 Right Renter LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-754-9900 Utah Apartment Association . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-487-5619 Victig Background Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . 866-886-5644 Western Reporting, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-308-0005
Bathroom Renovation
Bath Fitter . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-748-4200
Bathtub & Tile Refinishing
Miracle Method . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-295-1101 Surface Tech . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-676-5275
Blinds
Dun-Rite Blinds . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-265-2536
Cable Television
Orbit Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-466-9040
Carpet and Flooring
Fibers, Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-281-2300 Flooring Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-604-6123 Griffith Industries . . . . . . . . . . . . . . . . . . . . . . . . . . . 877-395-0887 Popp Enterprises . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-747-0077 Redi-Carpet . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-685-7922 Shaw Industries Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 303-667-2504 Sherwin Williams . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-949-9981 Southwest Flooring . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-438-4889 TB&J Warehouse, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-208-1913
Carpet Cleaning
Cliffs Personal Touch . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-673-1777 Dirt Away . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-726-0308 Double Take Carpet Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-377-1107 Venturi Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-255-8100
Cleaning company
All Green Cleaning Company . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-949-4846
Collection Services
Link Debt Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-312-0990 National Credit Systems, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-515-6858 NCS, Plus . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-598-1466 North American Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-741-8982 Outsource Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-355-4766 Wakefield & Associates, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 303-537-2900
CollectionS
Rent Recovery Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-335-0119
Communications
A 3 Broadband . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-699-4199 Qwest Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-575-1098
Drain Cleaning
Precision Concrete Cutting . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-224-0025 Professional Drain Service LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-963-0910
Electrical
All Pro Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-874-7098 Charger Electric . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-280-2420 Gipco Electric . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-231-3320
Energy Conservation/Savings
Questar ThermWise . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-719-0753 Rocky Mountain Power Cool Keeper . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-298-2459
FENCING
SimTek Fence . . . . . . . . . . . . . . . . . . . . . . . . . . . 866-648-9336
PeachTree Insulation . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-390-0873
Simplex Grinnell . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-262-9406 Statefire DC Specialties . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-288-2100
Fitness Equiptment
Advanced Exercise Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-510-4419 Fitco, Fitness Center Outfitters . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-933-4826 FitLogistix . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-347-7727
Flags, Poles, & Banners
Colonial Flag . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-562-0123 Designs In Motion . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-280-2281
Foundation Repair
Davenport Foundation Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-569-2302
Furniture Rental & Sales
Construction
Davenport Foundation Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-569-2302 IPS, LLC 'Your Handyman' . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-302-2555
DEBT RECOVERY
Default Insurance
Leaseterm Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 378-206-2910
InspectionS
Fire Protection
CONSTABLES
Link Debt Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-312-0990
Contractors HVAC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-487-8565
Fire Extinguisher
Sure Fire Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-252-6188
Questar Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-324-5159
Capital Improvement Management Group . . . . . . . . . . . . . . . . . . . . . . . . . . . 303-223-6100
HVAC Services
Humphrey Heating & Air . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-294-2757 RPM Home Energy Savings Program . . . . . . . . . . . . . . . . . . . . . . . . . . . 503-248-4636
Albion Services, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-548-6347 Rental Property Inspections . . . . . . . . . . . . . . . . . . . . . . . . . . . 541-868-7747
CORT Furniture Rental . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-984-2678
Wasatch Constables . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-392-9400
Heating & Air
Air Cold Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-956-3580 Air Design Heating & Air . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-264-8292 Alta Air Conditioning & Heating . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-397-2583 Johnstone Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-486-4401 Precision Heating & Cooling Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-281-8150 SwampTech, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . `801-747-1150
HVAC SUPPLIES
Financial Advisor
Marcus & Millichap . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-736-2600 Utah Community Reinvestment Corp (UCRC) . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-833-0011 The Madison Group . . . . . . . . . . . . . . . . . . . . . . . . . . . 435-785-8350
CONCRETE
Advanced Concrete Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-725-7783
HANDYMAN
Casal's Handyman Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-707-6847
GAS SERVICES
General Construction
Golf Cars
Insulation Insurance
American Family Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-966-4571 Anderson-Lym Insurance Agency . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-262-1551 Craig Thomas Insurance Agency, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-576-1188 Day Clark Insurance Agency . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-484-8704 Kandace Meyer . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-966-4571 Poulton Insurance, Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-484-4477 Wells Fargo Insurance Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-246-4416
Internet
MSD Datastream . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-446-5796 Pingplot . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-712-5094 Sky Satellite . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-978-0022 Windstream Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-993-5512
Internet Markeing
Pingplot . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-712-5094
investments
Salt Lake Real Estate Investors Assoc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-645-6405
IRRIGATION
Mountainland Supply Company . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-224-6050
Intermountain Golf Cars . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-255-8828
GRAFFITI PROTECTION
Superior Coatings . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-652-4378
The HOA That Had to PAY ...continued from psge 5 pancy limits to allow four occupants in two-bedroom townhomes, six occupants in three-bedroom townhomes, and eight occupants in fourbedroom townhomes and requested that the judge to dismiss the case after these modifications had been made. However, the court refused in March of 2013 to grant their request and the lawsuit went forward. According to the Community Association Management Insider under the settlement the defendants agreed to pay $45,000 to the family that filed the complaint, $85,000 into a fund to compensate other alleged victims, and $20,000 in civil penalties. In addition, the settlement prohibits the association and its management company from discriminating in the future against families with children and requires them to receive training on fair housing requirements. Ignorance is no defense in these Fair Housing cases. “Twenty-plus years of HUD guidance and cases
PROPERTY NAME
have put housing providers on notice that occupancy standards which unfairly limit or exclude families with children violate the Fair Housing Act,” Bryan Greene, HUD’s Acting Assistant Secretary for Fair Housing and Equal Opportunity, said in a statement. “HUD and the Department of Justice are committed to making sure that all people have equal access to the housing for which they financially qualify.” The question that landlords around the country should ask themselves is this: would you rather voluntarily take some fair housing training and put in place some simple practices to protect yourself, or would you prefer to have the court mandate that training on top of a six figure fine?
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Rental Housing Journal Utah • November 2013
RENTAL HOUSING JOURNAL UTAH Landscape Maintenance
Ace Property Maintenance L.L.C. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-446-4333 Aeroscape . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-569-2383 Affordable Care and Landscape, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-637-1557 Bee Green Fertilizing Co. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-446-5796 Cascade Landscape . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-228-0647 Kimball Property Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-571-3351 Landscape Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-261-1733 Lawn Butler . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-916-1214 Pro-Turf Landscape Services LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-692-3186 Suncrest Commercial Landscaping . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-633-2727 Total Landscape Management LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-512-1663 ValleyCrest Landscape Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-561-7541
Landscaping Services
Affordable Lawn Care & Landscape, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-999-4347
Laundry Equipment
Appliance Warehouse of America, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 480-388-4004 Azuma Leasing . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-707-1188 Evans, Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-972-6580 Hainsworth Laundry Co. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-636-1622 Mac Gray . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-685-9176 Mendenhall Equipment . . . . . . . . . . . . . . . . . . . . . 801-298-1133 xt 111
Lead Based Paint Remediation
Salt Lake County Lead Safe Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-468-2077
Maintenance Supplies
Ferguson Enterprises . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-956-3500 HD Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-824-2941
Management Company
Horizon Property Management, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-939-6033
Marketing
Scentair . . . . . . . . . . . . . . . . . . . . . . . . . . . 760-443-9705
Move In Gifts
Chelsies Move In Gifts . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-835-3274
Odor Removal
BioSweep of Utah . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-550-9764 Fresh Aire Air Fresheners . . . . . . . . . . . . . . . . . . . . . . . . . . 801-877-5888 ScentAir . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-897-5931
Paint
Kwal Paint, Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-259-3074 PPG Paint . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-633-8465 Sherwin Williams . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-809-2569
Painting
Alpine Painting . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-721-5007 CertaPro Painters . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-747-1027
Rental Housing Journal Utah • November 2013
Empire Painting . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-680-4495 Executive Coatings & Contracting, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 303-300-6786 Five Star Painting . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-386-0000 Unforgettable Coatings of Utah, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-753-8737
Parking
Parking Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-671-1803
Parking Enforcement
Downtown Parking Enforcement . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-473-8848
Pest Control
Advanced Pest Control Services Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-292-1950 Eradicare Pest Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-393-7378 JS Property Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-652-0171 Preventive Pest . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-566-5590 Terminix . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-973-9511 Thorn Pest Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-626-1156
Playgrounds
Big T Recreation . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-572-0782
Plumbing
Budget Plumbing & Rooter, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-763-5775 Moen Faucet . . . . . . . . . . . . . . . . . . . . . . . . . . . 720-346-5138 Mountainland Supply Company . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-224-6050 Plumbing Experts . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-831-0045 Rescue Rooter, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-973-2097 Robert W Speirs Plumbing, Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-546-0522 Roto-Rooter . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-330-5278 Rush Plumbing . . . . . . . . . . . . . . . . . . . . . . . . . . . 480-233-8342
Pool & Spa Equipment & Service
Aquatech . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-569-0120 Precision Pools & Spas . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-685-2212 Swim Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-265-1707
Printing
Delta Painting . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-541-5535 Nine Lives Media . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-487-9999
Property Maintenance
Bee Green Fertilizing, Co. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-446-5796 Mountain West Property Solution Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-968-4489 NeighborWorks Provo . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-375-5820 Peak Property Solutions Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 877-775-7325 The Handy Handy Man . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-427-6924 Z3Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-860-4400
Property Management
Action Property Management & Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-763-1801 Advanced Solutions Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-725-8226 Allison-Shelton Real Estate Services, AMO . . . . . . . . . . . . . . . . . . . . . . . . . . . 602-474-3572
Alliance Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-391-3913 Bristlecone Management Group . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-349-2585 Century 21Gage Froerer & Associates . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-621-0521 Century 21 McAffee . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-943-9386 Coalition Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 435-649-4994 Colemere Realty Associates . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-272-8192 DBA Re/Max West Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 435-787-1111 Desert Sage Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-272-0949 Fortress Property Management, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 877-788-7691 Guardian Property Management LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-968-6878 JEM Property Management & Sales LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 435-586-4415 Jensen Property Management & Leasing . . . . . . . . . . . . . . . . . . . . . . . . . . . 435-628-1678 Ledingham Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-293-1830 Lone Peak Realty & Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-268-1087 Manor Service Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-322-3373 Miller & Company Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-566-7922 Professional Realty Services , L.L.C. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-450-8432 Real Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-546-4200 Real Property Management - West LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-281-5508 Rentler . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-860-4661 Safeguard Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-566-9339 The Handy Handy Man . . . . . . . . . . . . . . . . . . . . . . . . . . . 503-248-4636 Tier One Real Estate . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-898-6909 Utah Investors Realty . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-266-0220 Utah's Prime Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-627-1132 Vision Real Estate . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-375-3875 Western National Group . . . . . . . . . . . . . . . . . . . . . . . . . . . 949-862-6292 Welch Randall Realty . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-399-5883
Property Management Software
AppFolio . . . . . . . . . . . . . . . . . . . . . . . . . . . 866-648-1536 Inspeckd.com . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-833-5551 Property Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 877-826-9700 RealPage, Inc . . . . . . . . . . . . . . . . . . . . . 972-820-3000 x3015 Smart Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . 888-723-8645 Tenant Technologies . . . . . . . . . . . . . . . . . . . . . . . . . . . 503-860-6475
Real Estate Services
Apartment Realty Advisors . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-531-1221 Coldwell Banker Gold Key Realty Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 435-753-8824 Equity Real Estate . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-608-8610 Home Basic Real Estate . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-830-1500 ManageCo . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-294-0800 NAI Utah/Mountain West . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-456-8806 WJ Bradley Mortgage Capital Corp . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-613-3761
Rent Payments
SteadyPay Payment Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 270-706-6222
Rental Listings
Dogfriendlyrental.com . . . . . . . . . . . . . . . . . . . . . . . . . . 801- 230-4724
RentAL WEBSITE
Propertypond.com . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-676-5400 Rentler . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-508-4661
Renters Insurance
Assurant Specialty Property . . . . . . . . . . . . . . . . . . . . . . . . . . . 770-763-1000 ePremium Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-319-1390 Evolutions Insurance Brokers . . . . . . . . . . . . . . . . . . . . . . . . . . . 877-585-2853 Renters Legal Liability LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-994-0237
Software
Real Page, Inc. . . . . . . . . . . . . . . . . . . . . . 972-820-3000 x3015
Salt
The Salt Depot . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-282-1250
SCREENING
The Screening Pros, LLC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8184445252
Signs
Sign-A-Rama . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-484-5576
SUB-METERING
NWP Services Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . . 402-421-1668
Television
Resident Support
Comcast . . . . . . . . . . . . . . . . . . . . . 801-485-0500 x2658 Direct TV . . . . . . . . . . . . . . . . . . . . . . . . . . . 818-449-4475
Restoration Companies
Concierge Waste Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-971-0719 WSI Of Utah LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-713-1306
Family Support Center . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-955-9110
Belfor Property Restoration . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-936-1212 Servpro of Utah . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-785-5228 Utah Disaster Kleenup . . . . . . . . . . . . . . . . . . . . . 888-utah-udk ext 363
Trash Valet & Recycling
Tree Service
Diamond Tree Experts . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-262-1749
retail
Reliable Tree Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-262-7996
Roofing
ValetWaste . . . . . . . . . . . . . . . . . . . . . . . . . . . 813-248-1327
Shop 24 Global . . . . . . . . . . . . . . . . . . . . . . . . . . . 316-755-5880 American Roofing Company . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-269-1276 Kimball Roofing . . . . . . . . . . . . . . . . . . . . . . . . . . . 435-657-9991 Olympus Roofing Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-975-7663 Whitaker Roofing Services, Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-576-1681
Security
Addtech Controls . . . . . . . . . . . . . . . . . . . . . . . . . . 801-414-9342 Kane Consulting . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-678-9384 Northern Utah Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-985-9462 Pacific National Security . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-596-1272 Securitas Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-262-5678
Security Deposit Alternative
SureDeposit . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-531-7873
Waste REMOVAL
Waste Management
Ace Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . 801.363.9995 Allied Waste/ BFI . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-330-6032 Tiger Sanitation . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-978-2287 Valet Waste . . . . . . . . . . . . . . . . . . . . . . . . . . . 813-248-1327 Wasatch Trash Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-207-8292 Waste Away Consulting . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-987-0750
Waste Services
Bin There Dump That . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-888-4676
Water Systems
Water Evolution Technologies, Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-623-3127
Website design
Shopping Service
B5 Marketing . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-794-0020
Signs
Wilmar Industries . . . . . . . . . . . . . . . . . . . . . . . . . . . 856-533-3150
Shop24 Global LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 480-284-3693 Hightech Signs . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-972-6464 Sign-a-rama . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-484-5576
Smoke Free Multi-unit housing
Salt Lake Valley Health Department . . . . . . . . . . . . . . . . . . . . . . . . . . . 385-468-3835 Utah Department Of Health . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-538-6754
Snow Removal
Wholesale Suppliers Windows
Advanced Window Products . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-866-8000
Windows & Doors
Peachtree Windows & Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-566-1255 Simonton Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . 303-903-5739
Streamline Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-390-1197
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KEEP YOUR PROPERTY PROFITABLE The benefits of smoke-free housing include lower maintenance costs, a decrease in fire hazard, and an increase in tenant satisfaction. To learn more about what you can do to go smoke-free, call the Utah Department of Health at
801.538.6754 or visit tobaccofreeutah.org/muh-intro.html
GO SMOKE-FREE
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Rental Housing Journal Utah • November 2013