The Landlord Times Digital - Volume 2 - Issue 2 by Professional Publishing, Inc

Volume 2 - Edition 2 2013

Study: Apartment Industry and Residents Contributed $1.1 Trillion to the Economy

“The Trillion Dollar Apartment Industry” report examines the industry’s total economic contribution

espite the worst economy in a generation, apartments and their residents contributed $1.1 trillion to the national economy in 2011, supporting 25.4 million jobs, according to a new report released today by the National Multi Housing Council (NMHC) and the National Apartment Association (NAA). The report, along with an interactive map and economic impact calculator, is available on the new website www. WeAreApartments.org. Based on research by economist Stephen S. Fuller, Ph.D., of George Mason University’s Center for Regional Analysis, the report covers the economic contribution of apartment construction, operations and resident spending on a national level plus all 50 states. In addition, construction and operations data is available for 12 metro areas: Atlanta, Boston, Chicago, Dallas, Denver, Houston, Los Angeles, Miami, New York City, Philadelphia, Seattle and Washington, D.C. Highlights from the report include: The apartment industry spent $14.8 billion on construction in 2011, and this was a year with one of the lowest multifamily completions on record, just 130,000 new units. The average pre-recession was around 270,000 completions. The industry spent $67.9 billion in 2011 to operate and improve the country’s 19.3 million apartments—more than four times the amount spent on construction—creating a $182.6 billion economic contribution supporting 2.3 million total jobs. The country’s 35 million apartment residents spent $421.5 billion on goods and services in 2011—70 percent of which stayed within the local economy. The spending created a total economic impact of $885.2 billion supporting 22.8 million jobs nationwide.

The combined contribution of apartment construction, operations and resident spending equals $1.1 trillion, or more than $3 billion every day. “Although attention is usually focused on homebuilding and the single-family sector, the annual construction and operating outlays for apartment buildings with five or more units are major sources of economic activity, jobs and personal earnings,” said Fuller. “In addition, the residents of apartment buildings constitute an important source of local, state and national economic activity as their

spending for goods and services is recycled through the economy. Like the operating outlays for apartment buildings, the spending by renters recurs annually thereby supporting local economies on an ongoing basis.” In conjunction with the study’s release, the new website www.WeAreApartments.org breaks down the data by each state and the 12 metro areas through an interactive map. Visitors can also use ACE, the Apartment Community Estimator, a new tool that allows users to enter the number of apart-

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ment homes of an existing or proposed community to determine the potential economic impact within a particular state. “For the first time we’re able to quantify the tremendous economic impact of apartment residents across the country, in addition to the powerful contributions from apartment construction and operations,” said NAA Chairman of the Board Alexandra Jackiw, CPM, CAPS. “It truly shows a comprehensive view of the industry’s critical role not just in housing, but to the economy at large.” “Even in one of the worst economic climates we’ve ever seen, the multifamily industry and its 35 million residents contributed more than $1 trillion to the economy,” said NMHC Chairman Thomas S. Bozzuto, CEO, The Bozzuto Group. “With up to seven million new renter households forming this decade— almost half of all new households—the dollars and jobs we add to the economy will only grow in magnitude.” For more information or to download the report “The Trillion Dollar Apartment Industry”, visit www.WeAreApartments.org. For more than 20 years, the National Apartment Association (NAA) and the National Multi Housing Council (NMHC) have partnered on behalf of America’s apartment industry. Drawing on the knowledge and policy expertise of staff in Washington, D.C., as well as the advocacy power of 170 NAA state and local affiliated associations, NAA and NMHC provide a single voice for developers, owners and operators of multifamily rental housing. One-third of Americans rent their housing and 35 million people live in an apartment home. For more information, contact: NMHC at (202) 974-2300 or info@nmhc.org or www.nmhc.org. NAA at (703) 797-0616 or carole@naahq.org or www.naahq.org/governmentaffairs.

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Builder Confidence in the 55+ Housing Market Ends Year on a Positive Note

uilder confidence in the 55+ housing market for singlefamily homes showed continued improvement in the fourth quarter of 2012 compared to the same period a year ago, according to the National Association of Home Builders’ (NAHB) latest 55+ Housing Market Index (HMI) released today. The index increased 10 points to a level of 28, the fifth consecutive quarter of year over year improvements. “We continue to see increased optimism from builders and developers in the 55+ housing segment,” said Bob Karen, chairman of NAHB’s 50+ Housing Council and managing member of the Symphony Development Group. “Those customers who had been on the sidelines waiting for more stability in their local markets are starting to make their move toward either purchasing a home or renting an apartment that is designed to more specifically suit their lifestyle.” There are separate 55+ HMIs for two segments of the 55+ housing market: single-family homes and multifamily condominiums. Each 55+ HMI measures builder sentiment based on a survey that asks if current sales, prospective buyer traffic and anticipated six-month sales for that market are good, fair or poor (high, average or low for traffic). An index number below 50 indicates that more builders view conditions as poor than good. Although all components of the 55+ single-family HMI remain below 50, they have improved significantly from a year ago: present sales climbed 10 points to 27, expected sales for the next six months increased 12 points to 38 and traffic of prospective buyers rose nine points to 24. The 55+ multifamily condo HMI still remains the weakest segment of the 55+ housing marketing, but did post an increase of six points to 19. All 55+ multifamily HMI components increased compared to a year ago as present sales rose five points to 17, expected sales for the next six months climbed eight points to 25 and traffic of prospective buyers rose six points to 21. Meanwhile, the 55+ multifamily rental indices, which had already recovered substantially in 2011, remained relatively stable in the fourth quarter, although there was a slight pullback due to uncertainty about the low-income housing tax credit—the financial driver behind a significant portion of apartments built for this segment of the market. Present production dropped three points to 31, expected future production dipped one point to 34, current demand for existing units dropped four points to 38 and expected future demand fell five points to 39. “Like the overall housing market, the 55+ segment of the market is

undergoing a slow but steady recovery,” said NAHB Chief Economist David Crowe. “That said, there are serious obstacles to a continued and

like spot shortages and rising costs for labor, materials and lots are beginning to emerge.” www.nahb.org

stronger recovery. While problems with tight credit conditions for buyers and obtaining accurate appraisals are still lingering, new problems

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Housing Finance, Tax Reform and Immigration Top Apartment Industry’s 2013 Priorities for Capitol Hill

he National Multi Housing Council (NMHC) and the National Apartment Association (NAA) released the apartment industry’s 2013 policy agenda recently. Top priorities for Capitol Hill this year include fixing the country’s housing finance system, creating tax code certainty and comprehensive immigration reform. “Apartments create jobs. Our industry is not only a bright spot in housing, but the entire country. However, Congress needs to understand that almost everything they do affects our 35 million residents and the combined $1.1 trillion economic impact we add to the nation-

al economy,” said NAA President Douglas S. Culkin , CAE. “We need at least 300,000 new apartments each year just to keep pace with the demand, but only 130,000 apartment homes were built in 2011,” said NMHC President Doug Bibby . “Without access to capital in all markets at all times or certainty in the tax code, we lack the ability to keep pace with the tremendous need for new apartments across the country.” The apartment industry urges Congress to: Maintain a federal guarantee for multifamily mortgages whether or not they choose to retain Fannie Mae and Freddie Mac in their pres-

Ple a s e V i s i t u s a t www.TheLandlordTimes.com

ent forms. This is crucial to ensuring that liquid mortgage capital is available in secondary and tertiary markets during all economic climates. Enact comprehensive tax reform that doesn’t harm the increasingly important apartment industry and our ability to construct, rehabilitate and manage the rental housing America needs. Develop comprehensive federal immigration reform to address border security, employment eligibility verification, documentation for unauthorized individuals currently living and working in the U.S. and a workable guest worker program. To view the industry’s full 2013 priorities or to see how policy intersects with apartment development and operations, visit www.NMHC. org/2013priorities or www.naahq. org/governmentaffairs. To learn more about apartments, visit www. weareapartments.org.

For more than 20 years, the National Apartment Association (NAA) and the National Multi Housing Council (NMHC) have partnered on behalf of America’s apartment industry. Drawing on the knowledge and policy expertise of staff in Washington, D.C., as well as the advocacy power of 170 NAA state and local affiliated associations, NAA and NMHC provide a single voice for developers, owners and operators of multifamily rental housing. Apartments and their 35 million residents support more than 25 million jobs and contribute $1.1 trillion to the economy. To learn more about apartments, visit www.weareapartments.org. For more information, contact: NMHC at (202) 974-2300 or info@nmhc.org or www.nmhc.org. NAA at (703) 7970616 or carole@naahq.org or www. naahq.org/governmentaffairs. www.prnewswire.com

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Single Family Renters More Likely to Stay in Place

New Survey Finds 80 Percent of Single Family Tenants Pleased with Management

ingle family home tenants are 18 percent more likely than apartment tenants to stay in their current homes five years or longer, suggesting that demand for single family homes, the fastest growing rental category, will be more stable than multifamily demand, according to a new national opinion survey released today by Premier Property Management Group. One of every four (26%) single family tenant plans to stay in place five years or more, compared to one out of five apartment dwellers (22%), according to a new national survey of renters by ORC International for Premier Property Management. Founded in 1938, ORC International is a leading global market research firm and since 2007 has conducted the CNN|ORC International poll. Stronger Ratings for SFR Property Management One factor contributing to single family stability could be high marks renters give the quality of single family property management. Some 80 percent of tenants in single family rentals said their property management was good or excellent compared to only 63 percent of apartment renters One out of four apartment dwellers (26%) rated their management as only adequate, “With the emergence of the single family rental option, American families have a new housing choice that brings them the aspects of associated with owning their own homes important to families such as living space, privacy, safe neighborhoods and the sense of community— without the cost and risks of homeownership. Single family rentals can be found in virtually every community today and more and more families are choosing single family rentals either as a temporary stop on the road to becoming homeowners or as a permanent solution to their housing needs,” said Chris Clothier , director of sales & marketing and partner of Premier Property Management. Half of Renters Plan to Buy Over half, 52 percent, of renters, including 60 percent of single family renters and 44 percent of apartment dwellers, said they anticipate becoming homeowners in the next five years. Families with three or more members (64%) and children under 13 (69%) were more likely to become homeowners than the 43 percent who don’t plan to become owners. Clothier said near term interest in becoming homeowners among single family tenants reflects the new roles single family rentals are fulfilling as a stepping stone to homeownership for first-time buyers and as a sanctuary for large numbers of families displaced by foreclosures but who plan to buy again when they can afford to do so.

Rental Lifestyle, not Financing, Keeps Renters from Homeownership Despite reports that difficulties getting financing are keeping many U.S. renters from becoming homeowners, the survey found that the inability to get a mortgage ranks only third of among the reasons renters don’t plan to become homeowners. Among those who do not anticipate becoming homeowners (43 percent of all renters), 29 percent say they can’t get a mortgage. More renters report that they don’t want to buy a home because they enjoy being renters (40%) or they simply don’t want to be homeowners (39%). Short term turnover rates for both multifamily and single family rentals over the next two years are 56 percent for multifamily and 59 percent for single family rentals. Apartments typically experience an annual 50 to 60 percent tenant turnover. The survey also found: • Single family renters make more money and are nearly twice as likely to have children as apartment dwellers. Median income for a single family renter is $75100,000 (66%) versus $50,00075000 (51%) for a multifamily tenant. Single family households are larger; some 65 percent have three or more members compared to 32 percent of apartment households. Some 63 percent of single family households include children; only 34 percent of apartment renters have children living with them. • Most single family tenants are older, aged 35-44 (53%) compared to 14-34 (46%) and 65+ (61%) for apartment dwellers. • Compared to apartment dwellers, single family renters value neighborhood features important to children, such as parks and playgrounds (65% to 71%), good schools (72% to 82%) and safe neighborhoods (97% to 98%). The survey is available online at http://www.memphisinvest.com/ national-renter-survey-2013 and http://www.premierpropertymemphis.com/national-rentersurvey-2013. Methodology This report presents the findings of a telephone survey conducted among two national probability samples, which, when combined, consists of 1,006 adults, 505 men and 501 women 18 years of age and older, living in the continental United States. Interviewing for this CARAVAN® Survey was completed on January 10-13, 2013. 656 interviews were from the landline sample and 350 interviews from the cell phone sample.

All CARAVAN® interviews are conducted using ORC International’s (ORC) computer assisted telephone interviewing (CATI) system. The CARAVAN® landline-cell combined sample is a dual frame sampling design. This means that the sample is drawn from two independent non-overlapping sample frames—one for landlines and one for cell phones. About Premier Property Management Group Premier Property Management Group was formed in Memphis, Tennessee by the Clothier family in 2009 and has grown to manage assets in value exceeding $150 million and consisting of 1,700 properties in two Top 20 U.S. Cities. The purpose of founding Premier Property Management Company was to replace the below average property management options for real estate investors buying investment property in Memphis, Tennessee and Dallas, Texas. High quality property management companies providing exceptional customer service simply did not exist. Starting from the ground up, the management company has grown into a leader in developing processes and systems for providing out-

standing customer service, seamless accountability and transparent communication. Premier Property Management Group also mentors new property management companies and entrepreneurs entering the property management field. About Memphis Invest, GP & Dallas Invest, GP Both companies were formed to offer real estate investors a passive investment opportunity in two of the top U.S. markets for property investment. Premier Property Management Group offers management services to the clients of each company along with other real estate investors. Serving over 670 clients worldwide, Memphis Invest, GP and Dallas Invest, GP complete over 400 property acquisitions, renovations and long-term rental placements each year and Premier Property Management Group is on pace to have $250 million in assets under management by July 1, 2014. SOURCE Premier Property Management Group www.prnewswire.com

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I’m looking at a room of people, teaching something, and I can see the light bulb over one of their heads switch on. They get this look and you just know that some how you’ve been able to reframe an idea or a concept in a way that they just…get it. Every single one of those moments are my greatest successes, because I know it makes someone’s career better.

TLT: What is it about multifamily and rental housing that has kept you motivated and interested?

TLT: Who was the most influential person in the early part of your career? What did you learn from them? HB: Hands down, Lisa Trosien has been my beacon in this industry. Besides being one of the most talented and smartest people I know, she’s my mentor, my guide, my friend, my cheerleader, and, when I need it, the person who sticks a pin in my ego to deflate it back down to a normal level. I took my very first class in this industry from her when I started on site, and after watching her for less than 20 minutes I knew exactly what I wanted to do with my career. I remember approaching her after that class, introducing myself and asking her what steps I had to take to do the job she was doing. She inspired my path through this industry and through my career, and I can never repay her enough for it. I’m confident in saying that I would not be the person I am today had our life paths not crossed in such a significant way.

HB: I love the fact that no matter the background or skill set that you bring to the table in this industry, it’s valuable. For example, I was an artist, a photographer, a playwright, a florist, a radio disc jockey, and had more than a few retail jobs in my past, but all of those skills translated in this professional world as a powerful set of abilities. Leasing was the first job I ever held where I felt like I was bring something worthwhile to the job, rather than just learning from it. Knowing that I found a place in this world where I “fit” perfectly…that was a powerful motivator for me, and still is today. TLT: What do you consider your greatest success in your career? HB: It’s cheesy, but the greatest success moments in my career are when

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TLT: What are the biggest legislative topics/concerns right now? HB: In my home area, Washington state, we just legalized pot. As you might imagine, this presents some interesting challenges in the world of apartment management. One of the biggest confusion points that people have is thinking that smoking pot is now a protected class under Fair Housing – it’s not. Just because it’s legal to smoke it, doesn’t make it protected. It’s like cigarettes, and as we all know, those have nothing to do with the Fair Housing laws. For tax credit properties, it can get even more complicated. The new laws in the state of Washington have caused a bit of confusion…and most of that’s rooted in the fact that the laws aren’t even set yet. TLT: If you were talking to a multifamily newbie, what advice would you give them as they begin their career? HB: I’d tell them that the key to this industry and being successful in it boils down to relationship management. It’s not enough to just never burn your bridges. Anyone can avoid doing that if they’re smart. Strive to be someone who can take the common relationship where you say “hi” socially, but don’t really know anything in depth about the person besides that you want them to buy from you, and turn that in to a relationship where each person is giving as much as getting. You want to build relationships that are mutually beneficial, where respect and integrity are the cornerstones of the construction. A person that can achieve that is a relationship artist. Competency in relationship management is a must… Artistry in relationship management.

HB: First,for the love of all things holy, please take your lunch, take it away from your desk, and eat something that has a lot of protein in it. Because when you don’t eat or eat something that messes with your blood sugar and you get cranky at 4PM, your staff mirrors your mood… only they show it to your residents. Eat your lunch. Secondly, most managers already have learned this (some of them the hard way), but you can’t cut someone’s throat to get their job. This piece of advice is one that was told to me during my first week in this industry, and it has served me well. Finally, in the same vein as number 2, if you’re afraid to teach your subordinates to do new duties because you “won’t have anything to do,” then you’re failing not only them, but yourself as well. You’re a manager. You got your job by being competent enough to convince someone that you deserved the promotion, so why let yourself feel threatened by someone else’s success? Your job is to build your team, not keep them down. The best managers I know are the ones who are secure in their own abilities, so they have no problem helping someone else grow. Heather Blume is the Imagination In Charge at Behind the Leasing Desk Training & Consulting Services in Seattle, Washington. She works with clients across the country on a variety of topics in the multifamily and customer service industries, and her blog at www.behindtheleasingdesk.com is read by hundreds of property management profesVALLEY, METRO, ARIZONA sionals each month. Always accessible, you can reach her on Facebook, LinkedIn, Twitter, Google+, and, of course, via email at heather@behindtheleasingdesk. com

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February 2013 • Vol. 50 No. 2

The Official PublicaTiOn Of The arizOna MulTihOusing assOciaTiOn

Getting to Work with the 2013 Executive Committee

By Tom Simplot, President and CEO, Arizona Multihousing Association

The start of a new year brings with it a new wave of energy at the AMA. Our newly inducted board members and executive committee are eager to get to work and this year we have leaders from around the state serving our association. Their market expertise, diverse backgrounds and commitment to the industry will translation in to more innovation and impact within our industry. 2012 marked a tipping point for the Arizona real estate market and its recovery. Major indicators foretell a positive outlook for the rental market and new development. New companies continue to choose Arizona for their investments in real estate in the

apartment industry and many leading companies here are beginning work on new developments, with a variety of lifestyle choices. More than ever, our industry is poised for smart growth. The Board of Directors that leads this organization make an important investment of their time, and their expertise to keeping our association and our industry strong through our advocacy and business development efforts. And in this time in our history, this has been no easy feat. I want to thank immediate past chair Lesley Brice for her tireless efforts throughout the year. Early on, Lesley challenged our AMA team to continue expanding our career development programs including the career fairs. As the multifamily industry continues to grow in Arizona, she understands the critical role that we can play in recruiting the right talent to our industry. Supporting our

Building a Workforce in Our Industry By Lesley Brice, MC Residential Communities It’s a challenge we all share – the recruiting, hiring and development of great people. And in the multifamily industry, that challenge continues to grow, fortunately. We are continuing to evolve our recruitment and training programs. There’s no greater expense than talent for our companies and we are all working to avoid turnover. As we grow our portfolios and add new units, we need to be on the front end of this hiring wave. The winds have really changed and now we know that most of our future workforce. Many of them won’t have lease up experience or management training. But we can find the right people and train them. Professional Publishing, Inc PO Box 30327 Portland, OR 97294-3327

Looking for the Right People, Not Just the Right Resumes I have always believed that if we focus on willingness and attitude, we can hire great people and train them to be top performers. I’ve learned that we can’t teach attitude and motivation. As we move in to 2013 and beyond, the market continues to improve, slowly but at a good pace. Our association, on behalf of its members, needs to stay focused on these career initiatives. The more education we can do in the employment marketplace, the better talent we can attract. Over the past two years, our CEO and President has challenged our AMA staff to develop programs and partnerships that can help us address this issue as an industry. Leveraging Tom’s unique relationships with the state and county, schools and government agencies, we are on a positive path. The results, our award-winning results, have been phenomenal. Continued on page 5

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members with their job recruitment, we can demonstrate industry leadership and provide value to members and to the community. Her legacy will continue on as we grow these programs. The AMA board officers continue to work with our staff and members to create meaningful opportunities for networking, professional development and education. Working with the AMA advocacy team, our association is also focused on ensuring that regulation of our businesses, apartment operators and service providers, is fair and doesn’t hinder our ability to do business. By tracking potential unfair regulations and educating lawmakers, we protect our businesses’ bottom lines. We proudly represent business owners who are responsible operators. Over-regulation of industries as a response to bad operators unfairly burdens good employers and hurts our sector. We will continue to

protect our industry at the legislature and with local jurisdictions. We are committed to supporting your businesses and I urge you to leverage your investment in the AMA. This is the year every member should take advantage of our cost savings programs, our community relations initiatives that improve your communities and stay educated about the industry and operations. We have refreshed our membership options and the Patron Recognition Program offers several exclusive benefits. A big welcome to all of the new board members and the Executive Committee. In this month’s Apartment News, we have profiled each of our Executive Committee members so our members can learn more about their backgrounds and their vision for the Arizona Multihousing Association. Continued on page 8

AMA Maintenance Mania Sets Association Record By AMA Take 225 apartment maintenance professionals, add in a series of skilled competitions and timers, and what do you have? The annual Maintenance Mania competition! Maintenance pros representing 17 member management companies showcased their skills at the 2012 program on November 15th at the Phoenix Convention Center. Organized by the Arizona Multihousing Association (AMA), the program—developed by the National Apartment Association (NAA) and presented by HD Sup-

ply Facilities Maintenance—offers a contest of events based on frequent maintenance issues, including: faucet installation; blind installation, toilet repair; ice maker installation; smoke and CO alarm installation; lockset rekey; and lamp & ballast retrofit. The AMA timed each participant in completing the event requirements and awarded winners based on their completion times. In addition to the above events, individuals competing in the national competition participated in a racecar event with a “soapbox” model car they designed Continued on page 9

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The Impacts of the Upswing By Robert Hicks, Alliance Residential An upswing in the market impacts our companies and the economy on so many levels. Building a new community means that we are beginning planning, design, and construction. We are bidding out contractors and estimating timelines and development teams are back to work! The ripple this creates in the development market puts hundreds of people to work to get our companies to a grand opening. It’s new jobs, it’s new tax revenue for cities and the state, and it means that we will be hiring teams of people to staff our communities. For our associate members, we will need new phone systems, advertising, new contracts for landscaping and pest control. The benefits from these new developments impact the economy before we sign a single lease. The challenge for management companies is recruiting and training new talent for these communities.

In places like Tucson, some companies haven’t debuted new apartment communities in the past few years. There’s a lack of trained talent in the sector today. One option for companies who are hiring can be to recruit talent away from another competitor or from our own communities. This only shifts the hiring burden. Our collaborative efforts to introduce our industry to younger people and to mid-career job seekers must be a priority for the AMA and our companies. The multifamily industry isn’t often an aspiration for younger people who are beginning their careers; they don’t know about the myriad of opportunities available to them. They aren’t educated – yet – about the career path, the development and training paths, and continuing education that we invest in our top talent. I believe that this industry should be a top choice for ambitious, bright people. Under the leadership of our CEO, Tom Simplot, we are pursuing opportunities and partnerships with the

community college districts and with the state’s job placement programs. For our companies, this will translate into immediate opportunities to hire, sometimes at a reduced cost, to grow our employee base. Creative strategies for engaging with and educating job seekers will pay off in the long run for our industry. The multifamily industry in Arizona continues to lead the real estate recovery and national housing trends point to many more families choosing renting over buying to meet their lifestyle. These shifts in the economy translate in to a need for focused attention on our workforce development plans. I hope you will join me in working with the AMA to promote our industry and build a stronger workforce for our future. Our collective efforts will not only build our industry and our companies, but they will make Arizona’s economy stronger. q

The Arizona Multihousing Association:

• Represents ethical rental housing providers in legislative, legal and regulatory matters. • Provides services, products, educational programs and networking opportunities that enhance the general welfare and economic health of all our members. • Cultivates opportunities for quality rental housing throughout Arizona.

OFFICERS CHAIR OF THE BOARD: Robert Hicks, Alliance Residential CHAIR ELECT: Kimberly Fitch, Nicolosi & Fitch, Inc. VICE CHAIR: Christine Shipley, Dunlap & Magee Property Management TREASURER: Chris Evans, HSL Asset Management SECRETARY: Amy Smith, Bella Investments IMMEDIATE PAST CHAIR: Lesley Brice, MC Residential

DIRECTORS David Adame, Tiempo, Inc. Vicki Allison, Allison-Shelton Real Estate Services Jen Ambrosius, Apartment Guide Chapin Bell, P.B. Bell Companies Reid Butler, Butler Housing Company John Carlson, Mark-Taylor Residential Mike Clow, Greystar Real Estate Partners Keri Conyers, Alliance Residential Liz Culibrk, Fairfield Residential Amy Davidson, Cox Communications Kohl Eisenhour, Riverstone Residential Ken Gould, Madeline’s Meticulous Adam Greco, Burns Pest Elimination Matt Koglmeier, Koglmeier Law Group, PLC David Kotin, Kay-Kay-Realty Lesa LaRocca, Riverstone Residential Pam McCarthy, Simply Better Management Omar Mireles, HSL Asset Management Greg Morehead, Fairfield Residential Melanie Morrison, MEB Management Services Kim Pacheco, Scotia Group Management Dale Phillips, Mark-Taylor Residential Jim Pierson, Legacy Capital Advisor Erica Reinke, Camden Property Trust John Rials, Greystar Real Estate Partners Mike Rochon, Distinctive Carpets, Inc. Mark Schilling, MEB Management Pam Shelton, Allison-Shelton Real Estate Services Pamela Sullens, Silver Mountain Real Estate Group Ike Tippetts, Rainforest Plumbing & Air Rondetta Troutman, Picerne Real Estate Group Debbie Willis, P.B. Bell Companies Lynn Zoroya, Redi Carpet

“Thank you Platinum Members” Adanac Enterprises Corp. Apartment Guide Apartments.com/Republic Media Burns Pest Elimination Cox Communication Gorman Rooﬁng Services, Inc. Koglmeier Law Group, PLC Kowalski Construction, Inc. Law Oﬃ ces of Scott M. Clark, P.C. Rainforest Plumbing & Air Redi-Carpet-Arizona Valley Protective Services, Inc.

STAFF Tom Simplot, President & CEO tsimplot@azama.org

Desi Brinkman Events and Education Assistant dbrinkman@azama.org

James Tunnell, Membership, Sales & Retention Manager jtunnell@azama.org Direct Line: 602-296-6212

Rachael Ekstrom, Membership Assistant rekstrom@azama.org

Lucina Chavez, Community Relations Manager lchavez@azama.org Direct Line: 602-296-6213 Erika Kowalski, Accounting Manager ekowalski@azama.org Direct Line: 602-296-6210 Robert Schmitz, Education Manager rschmitz@azama.org Direct Line: 602-296-6204 Amy Hindenlang Membership Administrator ahindenlang@azama.org Direct Line: (602)296-6209 Michelle Rill, Events Manager mrill@azama.org Direct Line: 602-296-6205

Brooks Hansen, Community Outreach Assistant bhansen@azama.org Cassidy Campana, Communications Manager ccampana@azama.org Direct Line: 602-770-6014 Todd Bradford, Manager of Membership Benefit Services tbradford@azama.org Direct Line: 602-377-2553 Cathy A. Wagner, AMA Tucson – Director of Administration cwagner@azama.org Direct Line: 520-323-0643 FREE ext 401 Joanna Grassinger, AMA Tucson – Marketing & Member Relations jgrassinger@azama.org Direct Line: 520-323-0643

Apartment News (ISSN 0746-0686) is published monthly by Professional Publishing, Inc. for the Arizona Multihousing Consulting Corporation. Advertising rates available upon request. We are not responsible for nor guarantee any information, statements, products or services of any advertisers in the publication. The articles herein do not necessarily represent the views of the corporation or the majority of its members, unless so stated. Reproduction in part or whole is forbidden without written permission. Complete control, management and ownership along with the copyright and trade name belong to the Arizona Multihousing Consulting Corporation, 818 North 1st Street, Suite L160, Phoenix, AZ 85004. Periodical postage paid at Snohomish, Washington.

Copyright © 2013 Arizona Multihousing Consulting Corporation. All rights reserved. POSTMASTER: Please send address changes to: Apartment News, PO Box 698, Portland, OR 97207-0698. Phone: 602-296-6200 or toll-free 800-326-6403. FAX: 602-296-6178. Tucson Office: Phone: 520-323-0643. FAX: 520-323-3399

Apartment News • February 2013

ArizonA Multihousing AssociAtion

AMA Volunteers Make the Holidays Bright By AMA

alking up to the Chris Becker Dining Hall in Sunnyslope on the morning of December 16th, families stood in awe of all of the treasures and gifts ready to be distributed. Tables overflowed with clothing, toys, stuffed animals, shoes, and handmade, stuffed stockings. Just before the Christmas holiday, families in need received the gift of fellowship and care from the Village People Neighborhood Watch

and their cadre of volunteers. Organized by Shirley Arthur of Hull, Holliday, and Holliday PLC, eager volunteers spent months preparing to come together for a large scale holiday meal for 450 and to distribute goods to these families. Arthur began preparation for this day months before by reaching out to her AMA and neighborhood friends for help. This annual tradition, more than 20 years old, have long been a favorite of AMA volunteers because of Arthur’s active leadership here. She’s been the catalyst for so many

480.963.3416

members to engage and personally serve the families at St. Vincent’s Sunnyslope Dining Hall. “I have learned so much more than I have given back, they teach you to be humble, appreciate all you have been given and understand true giving,” said Arthur. This year, Arthur witnessed an exchange that impacted her and one of the volunteers. “A small boy had one cookie. He noticed one of the helpers did not have cookies. He wanted to share and the volunteer said, ‘Oh, I’m fine, had a big lunch, and I couldn’t

eat a bite.’ His reply was ‘But you don’t have a cookie.’ He broke his only cookie in half and gave it to the volunteer. Somehow I think she still hasn’t swallowed that cookie.” Months before the holidays, local apartment companies worked with on-site managers to collect clothing, toys, food and other goods for these clients of St. Vincent’s. Drop off boxes filled in apartment communities around the Valley, and American Mini Storage donated a storage locker to keep the donation safe. Continued on page 10

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Apartment News • February 2013

ArizonA Multihousing AssociAtion

Mentoring – Are You Ready for the Partnership? By Amy R. Smith, Bella Investment Group

recently read an article by Amy Gallo called Demystifying Mentoring published in the Harvard Business Review blog addressing the myths surrounding mentoring today. She addressed the changes in mentoring over the past 50 or so years. Many of us who have been around for a while see business mentoring as a one-on-one, long-term relationship between a senior executive and a junior, often younger, employee. Images of an assertive young hire being taken under the wing of the soon-to-retire executive, in the hopes of grooming the next company president, can be intriguing and daunting at the same time. For the potential mentee questions of worthiness and competition can arise, while the mentor can feel a lot of pressure to choose the right person in which to invest. But it really doesn’t have to be that difficult. The four myths that Gallo addresses are: 1) You have to find one perfect mentor. 2) Mentoring is a formal long-term relationship. 3) Mentoring is for junior people. 4) Mentoring is something experienced people do out of the goodness of their hearts.

In my experience, mentorship in both life and business are essential to personal and professional growth and, at first blush, I might easily buy into these myths. A more honest look back on my own journey with mentorship actually reveals a much different picture. I was introduced to the idea of mentorship through my high school youth group. Matching a senior up with one of the youth staff to be mentored, while at the same time, assigning a freshman student to the senior was an effective way of developing leadership, responsibility and a thorough understanding of the principles taught during youth group activities. Since high school, I have had several people leave indelible marks on my life, pushing me to personal growth. Only twice was the relationship formally established and often they last a year or so. I have 20-plus years in the industry and 40-plus in life and mentoring is still a key to my growth. Today, many of my mentors are of similar age or life experience, but gifted in areas in which I am lacking. As I’ve written before in the Apartment News, my dad has been one of my mentors. I asked him his thoughts on the importance of mentoring. Here is what he said: -Mentoring is not supervision. It is not about telling someone what to do, but instead teaching them to think it through.

-Mentoring is the best way to pass along principles and values. The time spent on the explanation of thought processes can be more beneficial than sharing one good idea. -Mentoring establishes accountability. It is more than giving and receiving assignments. Clear feedback and communication between mentor and mentee is more valuable that just getting a job done. -Mentoring can be “fun”! I had to put that in quotes because usually it’s me reminding my dad that work can be fun. But seriously, spending time together and building a deeper relationship with someone you respect can actually be a feel-good experience, in addition to one of growth. -Mentoring cannot be forced. This one is for those considering either side of the relationship. Recognize that not everyone is mentee material. A mentoring relationship requires rigorous honesty, full transparency and a willing desire to learn and grow. -Mentoring reflects good personnel stewardship. As leaders, we are entrusted with our teams. Mentoring gives us an opportunity to pass along our experience and help raise the next generation of leaders. In that

there is personal satisfaction. As someone who has been on both sides of the mentoring relationship, I offer one final thought confirming Gallo’s fourth myth. Mentors are chosen for a reason. They are successful role models who have proven themselves in some way. There’s a good chance you are not the only person who has spotted them as someone to follow. Don’t waste their time. Good mentors won’t let you. They will, however, match your effort. Let a prospective mentor know what you have to offer them, whether a fresh perspective or a promise of future help. You are more likely to nab the mentor of your choice by doing so. q Amy R. Smith, CAPS is the Managing Partner of Bella Investment Group. She can be reached at 928.714.1800.

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ArizonA Multihousing AssociAtion

Marketing to Gen Y Renters By Amie Winters, M.A., ValetWaste

eneration Y, or Millennials, are those born in the mid80s, and after. They have grown up in the digital age, love technology, and environmental awareness. There are about 70 million Generation Y renters that come with very specific wants and needs that you must know about if you want to start attracting them as tenants. Use these helpful tips to begin attracting Gen Y renters to your community today: Get Connected This generation thrives on being connected, so share content on social networks like Facebook and Twitter. As you create fans, ask them to help spread the word, share exclusive content with them, and offer prizes or contests. The more interaction and engagement, the better. Being online is key; so it is a must to have an accessible website. Make sure that your website is up to date with new listings, and create a mobile-friendly version as well. Remember, Gen Y seeks community, so it’s important to emphasize stores and other conveniences nearby, like bus stops, cafes, restaurants, etc.

Focusing on local events is essential, because even the most devoted readers are unlikely to become renters if they live too far away from the action. Post everywhere. Generation Y renters are less likely to read the clas-

company or apartment complex. It is wise to closely monitor your community’s reviews and respond to both positive and negative feedback. This way, renters see that you care and are working to rectify any issues.

sifieds and housing magazines in their housing search. Instead, they use rental websites to search online.

Technology Generation Y renters may be willing to put up with limited square footage to save money in return for amenities like free Wi-Fi, built-in iPod units, community activity, smart design, high-tech fitness centers , etc. Pack in as many techno-friendly amenities as you can.

Whether it’s listings, social media sites or review sites, Generation Y renters are always connected. A RentJuice survey found that when deciding on their next apartment, 82 percent of renters will look at reviews of the property management

Go Green Generation Y will invest in something if it is shown to be cost-effective and eco-friendly. They want to see how much they will save now and in the long-run, and how they will be saving the environment. Green apartments are considered hip and a status symbol. Having the best eco-friendly amenities and property can be like showing off the latest iPhone. To get started, you can implement a recycling program, eleases/renewals, a community garden, composting program, low-flow faucets and toilets, etc. If you want to go bigger, energy-efficient appliances (refrigerator, laundry machines) and windows rank highest on desired green amenities. Once you’ve gone green, let everyone know via your social media. Generation Y is the world’s fastest growing group of renters. Get to know them and what they’re looking for so that you can make them your next tenants. q Amie Winters, M.A., is a Sustainability Specialist with ValetWaste. This story originally appeared on NAAhq.org

Apartment News • February 2013

ArizonA Multihousing AssociAtion

Tucson AMA to Host February Job Fair By Joanna Grassinger, AMA The second annual AMA Tucson Job Fair will be held on Tuesday, February 19, 2013 at the Viscount Suites

Hotel. At the first Job Fair held in Tucson last year, ten management companies participated and over 300 job seekers attended. The Job Fair received great publicity on local news

channels and in the Career Builder magazine in the Arizona Daily Star. The AMA is looking forward to another successful job fair this February. Kim Fitch of Nicolosi and Fitch,

Pam Patterson of HSL and Stacy Potter of Scotia group were on the 2012 committee and we look forward to working with them again. q

lege externships (Thanks, Kim Fitch!) • Working with the Opportunities Industrialization Center • Partnering with Maximus and Arbor Jobs, firms working with the State of Arizona’s DES office on job placement.

program, and we would be able to provide on-the-job training for these potential employees. It’s a reciprocal opportunity for us to meet and train employees and for these job seekers to test our industry for their skill set and abilities. All of these initiatives will result in more highly qualified individuals in our industry. We want people who are reaching for this and who understand that this is a career path and there are a lifetime of opportunities in the multifamily world. q

Building ...continued from front page The AMA’s Jump Start program has offered more than 150 job seekers the opportunity to gain a deeper understanding of the long-term career opportunities we have. And, as employers, we have the opportunity to meet these more serious future employees and learn about their personal goals and backgrounds. A number of these attendees have been scooped by AMA members following the two-day immersion. The Key Will Be Partnerships Thanks to our solid relationship with the NAA and other associations around the country, we have been sharing some best practices in the workforce development space. This past year, Tom Simplot, has been leading the conversations with Maricopa Community College District (MCCD) to partner on job placement programs. In addition, we are in conversations to develop a credited certification/degree program in property management with the col-

leges. Imagine how many talented, trained employees we could reach with a program like this! It’s been successful in other states and they are open to the possibility of developing this together. The national models give us a bright path for how to launch this and how to build programming that complements the programs that we already offer at AMA. In addition, we are looking at a number of other partnership opportunities to further our mission of training and career recruitment including: • Looking at DECA programs in high schools (Thanks, Kris Wegener!) • Working with Goodwill on job training programs • Working with the State of Arizona’s job placement offices • Partnering with Metro Tech High School • Developing internships and col-

The Maximus and Arbor partnerships may be some of the most unique in the country. Maximus provides job training for people who are covered by workman’s compensation and unemployment insurance. This could translate into a program where employees would come to our companies, paid by the state insurance

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ArizonA Multihousing AssociAtion

AMC Visits San Norterra for First Meeting of 2013 By Adam Greco, Burns Pest Elimination

itting near the pool at San Norterra, with a view of the mountains, it’s easy to see why Mark-Taylor Residential’s community is becoming so popular with residents. AMA Associate Member Council guests were

able to explore the community during its January meeting and enjoy the amenities in this apartment community rival even the finest resorts. The dual sided fireplace in the pool area gave our event an elegant feel, and the waterfall and outdoor flat screen televisions made the outdoor living area relaxing and inviting. Kaycee Price, the manager for

San Norterra, gave our members the full tour and history of the property. Mark-Taylor has earned a reputation for building quality communities with a focus on livability and comfort. Their apartments often feature granite countertops, wood plank flooring, and other luxury elements. In addition the shared areas truly reflect the marketplace today where residents want world class amenities. The fitness center in San Norterra offers residents cutting edge equipment. The pool and its beautiful water features and relaxation areas speak volumes about the lifestyle here. There are cabanas, and an oversize granite table where visitors can hang out near the pool. We were so grateful for Mark-Taylor’s hospitality and the delicious food and drinks they provided for our members. John Carlson, a vice president with Mark Taylor and an active AMA Member, gave the members a brief history on Mark-Taylor and more background on this development, that is still completing more towers at the property. Being at a community that is this new was a treat for our members. Carlson also talked about other projects that Mark-Taylor has

in the pipeline and told us that they have a number of new communities in various planning stages in the East Valley. Michelle Howland of Blue Steel Security won our signature prize, lunch with our host, John Carlson. For the first meeting of the year, we were happy to host 75-plus guests and meet six new members. The AMA is always working to improve the programming that we offer to members and a recent poll of associate members revealed that our Council attendees really wanted more time to focus on the properties, networking and our hosts at the AMC meetings. I hope to see even more members at our next meeting in April! q Adam Greco is the commercial sales manager of Burns Pest Elimination. He can be reached at (602) 971-4782 and adamg@burnspestelimination.com. He is the Chairman of the AMA’s Associate Member Council.

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Apartment News • February 2013

ArizonA Multihousing AssociAtion

Certified Apartment Manager (CAM) Six Days to Amplify a Career! The onsite manager is a vital link between apartment residents and the community owners and investors. The Certified Apartment Manager (CAM) course includes: • Management of Residential Issues • Legal Responsibilities • Human Resource Management • Fair Housing • Marketing • Property Maintenance for Managers • Risk Management • Financial Management • Community Analysis Programs may be taken as standalone seminars or as a complete course to earn the industry designation. CAM Prerequisites: CAM candidates must have: • worked in the apartment industry for at least 12 months (to be obtained during the candidacy period for CAM); • successfully completed the nine courses listed below (which total 55 ½ hours) as well as a Community Analysis project; and

• meet all examination requirements within 24 months of declaring candidacy for CAM (CAM Online must be completed within 12 months of declaring candidacy for CAM). Once you have successfully completed the program, you’ll have the following Designate Benefits: • Listing as NAAEI designate • Annual subscription to units magazine • Discounted prices for industry products • Designation certificate, pin and wallet card • CAM designation logo use on business stationery The AMA is offering this certification in the Spring. March 26, 27, 28 AND April 23, 24, 25, 2013 9:00 AM - 5:00 PM AMA Office 818 N. 1st Street / Phoenix / 85004 The CAM designation program, recognized by the National Apartment Association (NAA), includes: Management of Residential Issues, Legal Responsibilities, Human Re-

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ArizonA Multihousing AssociAtion 2013 Executive Committee ...continued from front page AMA 2013 Executive Committee

Robert Hicks, Chair Kimberly Fitch, Chair-Elect Christine Shipley, Vice Chair Chris Evans, Treasurer Amy Smith, Secretary Lesley Brice, Imm. Past Chair Robert Hicks, AMA Chair-Elect Alliance Residential Company, LLC Robert Hicks is the Senior Vice President of Alliance Residential and is responsible for overseeing property operations for over 17,000 units located in Las Vegas, Arizona, and New Mexico. Hicks has more than 15 years of experience primarily in multi-family housing operations, asset management, new business and financial analysis. His background includes increasing occupancy and maximizing profitability while exceeding resident, employee and client expectations. Prior to joining Alliance, Robert was a Vice President for both MarkTaylor Residential and Family Housing Resources and also served with Equity Residential. He holds a Bachelor of Arts degree from Arizona State University and is a Licensed Real Estate Agent in Arizona. Kimberly K. Fitch, AMA Chair-Elect Nicolosi & Fitch As the owner and chief financial officer of Nicolosi & Fitch, Kim Fitch and her business partner manage approximately 5,000 apartments in Arizona. Over the past 20 years, she’s built a proven track record managing conventional properties as well as HUD insured, Low Income Housing Tax Credit buildings and student housing.

Term expires 2013 Term expires 2015 Term expires 2015 Term expires 2015 Term expires 2014 Term expires 2015

In addition to her professional responsibilities, Fitch has continued her service to the industry as the 2003 President of Tucson’s IREM Chapter, and has served on the Board of Directors of the Arizona Multihousing Association (AMA) since 2004. Kim completed the National Apartment Association’s (NAA) Lyceum program that grooms future leaders for the NAA. She is a Certified Property Manager (CPM) and was voted Southern Arizona’s CPM of the Year in 1997. Fitch’s interest in the quality of life beyond her profession includes serving on the Board of Directors of the League of Women Voters and the Tucson/Pima County Women’s Commission. She is currently the Secretary of the Tucson Homeless Connect. Raised in Ohio, Fitch went on to graduate from Bowling Green State University with a Bachelor of Science degree in English Education. Kim earned her Bachelor of Science in English Education and has two children, Chuckie and Kelly. Christine Shipley, AMA Vice Chair Vice President and Chief Operations Officer, Dunlap & Magee Christine E. Shipley, CPM® is Vice President of Dunlap and Magee Property Management Inc. and has been with the firm since November 1990. Twenty-six years of hands-on experience have provided Christine with a strong background and the ability to

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ensure the achievement of budgets, goals, policy requirements and owner objectives. Christine has held her Arizona Real Estate license since 1994 and is a CPM ® (Certified Property Manager) designated by the Institute of Real Estate Management. Her participations include Board Member-Arizona Multihousing Association, Member- Chamber of Commerce Crime Council, Board Member-Constable Ethics Standard and Training Board and Designated Executive CPM of Accredited Management Organization-IREM. Chris Evans, Treasurer Executive Vice President of HSL Asset Management, LLC Christopher L. Is Chris Evans also Captain America? Evans is a US Navy Veteran and is the Designated Broker of HSL Asset Management, LLC. He joined HSL Asset Management when it was established in 2002. He has had the unique opportunity to work hand in hand with five of the top third-party, apartment management companies in Tucson. Using this knowledge and prior management expertise, he created an owner/ investor benefit method of managing multifamily properties. These efforts allowed HSL Asset Management to grow from the ground to over 10,000 units today. Christopher is a member of the Board of Directors for the Arizona Multihousing Association, chairs its Tucson Government Affairs Committee and serves as Treasurer of the AMAPAC. Amy Smith, Secretary Managing Partner of Bella Investment Group, LLC Amy Smith formed Bella Investment Group, LLC in 2009 with her partner, Gina K. Picicci, after working with Real Property Investment Services, Inc. for 18 years. She held positions with RPI as Marketing Manager, Financial Manager, CFO, Vice President of Asset Management and President. Her experience includes marketing initiatives, financial management, investor relations, strategic planning and property management operations. Her team approach and emphasis on individual and community leadership has helped make Bella the preferred employer for many property management professionals. Growing up in Southern California, Amy earned her Bachelor’s degree in Public Relations and Marketing from Pepperdine University and has served on the Arizona Multihousing Association Board of Directors. She has participated on the Government Affairs, Community Outreach and Communications Committees, as well as various task forces. She has been an Arizona delegate to the NAA for 2 years. In addition, Amy has rep-

resented her clients and the AMA on various City of Flagstaff Planning Department task forces. Amy is a licensed real estate agent. She has earned her NAA CAPS designation and has begun instructing the course. Amy currently lives in Flagstaff with her 3 children, where she is a fervent hiker, sold-out CrossFitter and homeschool mom. Lesley Brice, Immediate Past Chair Partner and President, MC Residential Communities Partner and President of MC Residential Communities, Lesley Brice oversees property management on both the corporate and property levels. Beginning her real estate career more than 20 years ago, Lesley has extensive experience in multifamily housing. She served in a wide variety of roles in real estate development, investment, asset management, and condominium conversion. Lesley is a visionary entrepreneur with a genuine sense of ownership and pride for the properties she oversees. Lesley began her career as a resident services agent at a very large apartment community and worked her way through the ranks—gaining expertise in leasing, and as a corporate housing agent, assistant manager, manager, asset manager—to her current position of president of MC Residential. She holds a Broker’s license and has served on the Arizona Multihousing Association’s Board of Directors for more than two terms. As a leader in the Multi-housing industry, Lesley believes in the value of education and provides challenging opportunities to her employees. Lesley is a passionate educator and was fortunate to be part of the inaugural Rich Woman™ forum in 2010 and has spoken at several Rich Dad™ educational events. She has served as a delegate to the National Apartment Association, a member of the Arizona Commercial Real Estate Women, the Scottsdale Area Association of Realtors, and the National Association of Realtors (NAR). Lesley was a finalist for AMA’s Property Supervisor of the Year, and her properties and employees have been recognized as candidates and finalists and winners of NAA and AMA Awards. She also is involved in UMOM’s Big Hearts for Little Hands campaign, working to end homelessness in Arizona. Lesley and her family live in Glendale, Arizona. In addition to spending time with her family, she enjoys outdoor activities and in her spare time she loves cooking, reading and traveling. q

Apartment News • February 2013

ArizonA Multihousing AssociAtion AMA Maintenance ...continued from front page and created using standard maintenance products. Event sponsors stationed at tables surrounding the competition met with participants and attendees throughout the program and provided them information on their products and services. The event began with several maintenance seminars. Keynote speakers included Tim and Warren “Home Improvement Radio” personalities fea-

Apartment News • February 2013

tured on 960 the Patriot. Additional seminars followed including one on Occupational Safety and Health Administrative subjects and Bed Bug Seminar. Sponsoring the competition and seminars were over 40 member companies. This event has grown so large that it has moved permanently to the Phoenix Convention Center. With over 400 registered attendees and 200 spectators, this event will continue

to become one of the most popular among all members. Winning the overall competition was Omar Ibuado of Weidner Apartment Homes. Jose Rios of Mark-Taylor Residential, finished in second-place, and Michael Pantoja, also from Mark-Taylor Residential was the third-place winner. The Phoenix Maintenance Mania event experienced a technology glitch that resulted in one of the winners being

left out of the award ceremony. This year the AMA brought back the coveted “Spirit Award.” Congratulations to Riverstone Residential for winning the Spirit Award in both Phoenix and Tucson with Camden coming in a close second. q

ArizonA Multihousing AssociAtion AMA Volunteers ...continued from page 2 Companies like Burns Pest Control, Crimshield and others collected Halloween candy for the annual events’ Christmas stockings. McDade also provided treats and a generous donation to support the event. Centurion’s teams collected gifts for months and Leigh Massey and her family donated their time on the day of the event. PB Bell had boxes out in some of their apartments and the Deer Valley Village community gave a free month’s rent to one lucky

resident who donated goods. One of the first calls to organize the dinner went to Atlasta Catering to get the ball rolling to feed 450 people in one afternoon. This local catering company offered their support in storing turkeys gathered by the Desert Horizon Precinct’s Community Action Officers, and then Atlasta surprised the group by also prepping, cooking and cutting more than 40 large birds for the feast. Christine Shipley of Dunlap and

Magee worked with her daughter, a high school student, to gather more turkeys for the meal. Her daughter collected more than 40 turkeys for the dinner. Side dishes were prepared by the catering team at UMOM, another partner of the AMA. UMOM’s catering provides enough mashed potatoes, dressing, and gravy for nearly 500 and Crimshield’s David Pickering picked up that catering tab. To top off the meal, Valet Waste’s Heidi

Anderson asked Shamrock, a local ice cream company, to provide 500 cups of cold treats for the guests. D Sergeant Dwyer and Dawn Vaughn of the Desert Horizon Precinct used dollars donated from other AMA friends to purchase free oranges and fruit. Setting dinner for 450 people required a major haul of tables and chairs and ProQual Landscaping donated more than 10 tables and 100 chairs for the party. More tables

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ArizonA Multihousing AssociAtion AMA Volunteers ...continued from front page 10 were set outside to organize all of the donations. The morning of the event, Mark Schilling of MEB Management arrived with another truck full of donations from his family and friends. His sister Sheila had even used her annual holiday party to collect donations. Volunteers from Laramar commanded all of the traffic to ensure the event went smoothly and then took over kitchen detail. Jim Kowalski, a veteran user of social media, posted

a request for volunteers online and others joined him for the day to help serve. To add to the festive atmosphere, families were treated to popcorn and cotton candy courtesy of Christine Shipley’s, her family and Sam Cooper of Crimshield. Arizona Air Boutique and Angela Lepore’s team created a true sense of fun with their balloons. The police’s community action squad also donated toothpaste, cloth-

ing and stuffed animals and toys for the families. The felt stockings, handmade in Missouri by Shirley Arthur’s friends and families, were stuffed with home health essentials, toys and treats. As children took their place in line, following the catered dinner, each one received this personal gift and was then escorted with a parent to select clothing and a few new toys for their holiday. With more than 150 volunteers, the axiom “many hands make light

work” proved to be true. AMA members brought their families, including many teenagers, their staff members and together they worked side by side to create a great day for these families. q

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Increasing Community Reviews Online Should On The Top of Your Marketing “To Do List” for 2013

ere are afew tips on how to increase the number of reviews you receive on Yelp and Google Places. These are very easy to use tips that can greatly improve the number of reviews. Why is this goal of increasing your online reviews so important? According to research by the Opinion Research Corporation (ORC), 84% of Americans say that their buying decisions are highly influenced by online reviews. Give this a minute of thought and you'll realize that you also read reviews make decisions based on what you have read. Also, the number of reviews the community has on Google Places, the rating, and frequency of those reviews is correlated with the visibility of your listing according to research and local search ranking factors. http:// www.davidmihm.com/local-searchranking-factors.shtml Increase review today by adding calls to action: The testimonials page on your website is not only a great place to add great reviews about your apartment community and company, but is also a great page to add a call to

action for residents to leave reviews. We made it easy by adding links to read and write reviews for Google, ApartmentRatings.com and Yelp. Make certain you and your teams are actively asking for reviews: Have call outs in your email signatures, on the leasing desks, and on all social media channels asking residents to leave reviews on the channels that are important to you. Link back to the resident reviews page on the website via social media posts so future residents can read great reviews and click to read or write reviews on the channel of their choice right from your website. We've seen great results for clients of whom we've added a reviews page linking to their resident's reviews profiles on Google Places, and Yelp. It's critical to make certain that the entire community team is encouraging residents to leave reviews on these channels by providing them with the direct URL to the reviews landing page on the community's website. Leave a card in each apartment where a service request has been taken care of... watch how call backs suddenly decrease! q

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Apartment News • February 2013

nEW MEMBErs kedo llc P.O. Box 66099 apaRtments at steele Houston, TX 77266 paRk Phone: (713) 301-2742 Leasing Office Fax: (713) 528-3575 411 E. Indian School Rd. Contact: John P. Keeton Phoenix, AZ 85012 Units: 5 Phone: (602) 795-3900 IROC Fax: (602) 795-3905 Contact: Ernestina Gomez nicole quackenBusH Units: 398 Leasing Office Management Co.: Weidner 10583 E. Kay Gartrell Apartment Homes-Arizona Tucson, AZ 85747 Phone: (520) 235-9473 captain Bill Realty Contact: Nicole Quackenllc bush 1750 E. Coco Palm Ct. Units: 3 Gilbert , AZ 85234 IROC Phone: (480) 226-1630 Fax: (480) 840-1856 paRadise noRtH Contact: William Travis Leasing Office Units: 3 17805 N. 40th St. IROC Phoenix , AZ 85032 Phone: (602) 482-0305 g quad llc Contact: Jaime Pool 135 E. Ocotillo Rd. Units: 138 Phoenix, AZ 85012 Management Co.: P.B. Bell Phone: (602) 332-5762 Companies - Phoenix Contact: Tim Genrich Units: 5 patRick pRendiville IROC 2928 Arroyo San Clemente, CA 92673 glen BRae apaRtments Phone: (949) 291-7539 Leasing Office Contact: Patrick Prendiville 4949 W. Northern Units: 12 Glendale, AZ 85301 IROC Phone: (623) 934-3631 Fax: (623) 934-8686 sienna couRt Contact: Ruby Duran 5701 N. 67th Ave. Units: 234 Glendale, AZ 85301 Management Co.: P.B. Bell Phone: (623) 931-0693 Companies - Phoenix Fax: (623) 931-4052 Contact: Gladys Hernandez katHy oakley Units: 98 3100 W. Tina Lane Management Co.: Calcap Flagstaff, AZ 86001 Advisors, Inc. Phone: (928) 853-7972 Fax: (928) 222-0813 waypoint Homes Contact: Kathy Oakley 16700 N. Thompson Peak Units: 5 Pkwy IROC Suite 230 Scottsdale, AZ 85260 Phone: (480) 292-7083 Fax: (480) 292-7098 Contact: Brad Chelton Units: 55

REGULAR MEMBERS

west eleventH Leasing Ofﬁce 1025 W. Cochise Dr. Phoenix, AZ 85021 Phone: (602) 943-4454 Fax: (602) 952-9855 Contact: Barbara Bargeron Units: 55 Management Co.: Dunlap & Magee Property Management Inc.

snell & wilmeR l.l.p. One Arizona Center Phoenix, AZ 85004 Phone: (602) 382-6000 Fax: (602) 382-6070 Contact: Matthew W. Lockin Business Code: Legal Services

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ASSOCIATE MEMBERS aiRFactz 1213 S. Pines Rd. Suite E Spokane, WA 99206 Phone: (800) 729-7776 Fax: (800) 290-7031 Contact: Joe Murphy Business Code: Screening Services/Credit Reports BetteR noi 220 Cerry Dr. Wood Dale, IL 60191 Phone: (888) 219-9105 Fax: (888) 219-9172 Contact: Stephanie Oehler Business Code: Collection Agencies,Renters Insurance,Screening Services/ Credit Reports,Security Deposit Alternatives lynx alaRm 550 W. Baseline Rd. # 102262 Mesa, AZ 85210 Phone: (480) 840-6030 Fax: (480) 383-6451 Contact: Jeff Thompson Business Code: Alarm Systems saFeguaRd 8454 N. 90th St. Scottsdale, AZ 85258 Phone: (480) 609-6200 Fax: (480) 609-6222 Contact: Todd Bertocchi Business Code: Access Control,Alarm Systems,Fire Alarms

Saturday – March 23, 2013 8:00 a.m. Registration - 9:00 a.m. Start at

Brandi Fenton Park (North Alvernon Way at River Road in Tucson, Arizona)

Event Information Early Bird Rate

(through March 15, 2013) -

$30 per person

AFTER March 15, 2013: $35 per person Children (under 18) – No charge (No shirt guarantee for those that register after March 15, 2013; Children do not receive shirts.)

Runners and walkers will participate in a non-competitive 5K FUN Run-Walk starting at Brandi Fenton Park in Tucson which will follow a local designated route (see map) which will BEGIN at 9:00 a.m. Children under the age of 18 are welcome to participate at no charge providing that they are accompanied by a parent/guardian through the entire walk/run.

Proceeds to benefit Our Family Services-New Beginnings in Tucson

Event Registration/Check-In Check-In

opens at 7:45 a.m.

–

Participants will receive a T-Shirt and assorted other goodies. Water will be provided on the day of the event.

Prizes -

Every Participant is entered in a raffle to win a variety of prizes.

Course Description -

Course starts and finishes at Brandi Fenton Park.

ProVisionAl MEMBErs Editor’s note: All applicants who are applying to be Regular or Associate members of the Arizona Multihousing Association must complete the application and pay applicable dues. The applicant shall agree to abide by the provisions of the Articles of Incorporation, the Bylaws of the association, and by the Code of Conduct prescribed by the association. The applicant will then be classified as a Provisional member. During this period, the Provisional member will have the rights and responsibilities of full membership. Within 60 days of applying for membership, the names of the Provisional members will be published in Apartment News, and existing members will be encouraged to provide comments on the suitability of the application. If no negative comments are received from existing members within 90 days of membership application, the Provisional member will be deemed automatically approved into membership. If any negative comments are received, the

Ethics Review Board must review the application within 120 days from the receipt of the negative comment and recommend to the Board of Directors the acceptance or rejection of the application. If the Ethics Review Board does not recommend acceptance of a Provisional member, the Provisional member must be notified and given the opportunity to request a hearing pursuant to the Bylaws. If the directors reject an applicant, the AMA refunds all membership fees paid except for a $35 application-processing charge. The following Provisional members applied for affiliation in January 2013. Any AMA member in good standing can e-mail or send a letter commenting on the acceptability of any or all applicants seeking AMA Regular or Associate member status to the AMA Ethics Review Board. The e-mail goes to info@azama.org. The mailing address is: Arizona Multihousing Association, Ethics Review Board, 5110 N. 44th St., Ste. L160, Phoenix, AZ 85018.

la Ramona moRales apaRtments Leasing Ofﬁce 550 West Union Street Benson, AZ 85602 Phone: (520) 586-2139 Fax: (520) 586-7170 Contact: Imelda Baldazo Units: 31 Management Company: PPEP Micro-business & Housing Development Corporation

ppep micRo-Business & Housing development CORPORATION 806 E. 46th St. Tucson, AZ 85713 Phone: (520) 806-4670 Fax: (520) 806-4679 Contact: Jake Herrington tRillium noRtH Leasing Ofﬁce 20435 N. 7th Street Phoenix, AZ 85024 Phone: (602) 688-5401 Fax: (602) 688-5412 Contact: Jodi Gabler Units: 274 Management Company: Trillium Residential Communities

lemon stReet noRtH Leasing Office 910 E. Lemon Street Tempe, AZ 85281 Phone: (480) 967-9367 Fax: (480) 718-9621 Contact: Kelly Larson tRinity place Units: 36 Leasing Office Management Company: Greystar Real Estate Partners 6240 S. Campbell Ave. Tucson, AZ 85706 college town tempe el memoRial de don REGULAR MEMBERS Phone: (520) 495-4067 Leasing Office FRew apaRtments loFts at mckinley aeRie on tanque veRde 950 S. Terrace Rd. Fax: (520) 495-5254 Leasing Office Leasing Office Leasing Office Contact: Yasmin Rascon Tempe, AZ 85281 11907 W. Grier Rd. 809 N. 5th Ave. 2495 N. Desert Links Dr. #67 Phone: (480) 967-9367 Units: 50 Marana, AZ 85653 Phoenix, AZ 85003 Tucson, AZ 85715 Management Company: Fax: (480) 718-9621 Phone: (520) 682-2652 Phone: (602) 368-2916 Phone: (520) 329-8136 Celtic Property Management Contact: Kelly Larson Fax: (520) 682-3597 Fax: (602) 368-3034 Fax: (520) 329-8136 Units: 135 Contact: Elizabeth “Lisa” Contact: Nataly Martinez Contact: Debbi Gates Management Company: Murrieta Units: 60 ASSOCIATE MEMBERS Units: 91 Greystar Real Estate Partners Units: 18 Management Company: amp towing & Management Company: Management Company: Dunlap & Magee Property RecoveRy MEB Management Services daRRel e. antHony PPEP Micro-business & Management Inc. 3224 S. 40th Street (Tucson) 10573 E. Cliffrose Ln. Housing Development Phoenix, AZ 85040 Florence, AZ 85132 Corporation oRcHaRd estates Phone: (602) 437-1849 caRolyn & wendell Phone: (520) 723-1999 Leasing Office Fax: (602) 437-2477 Holmes Contact: Darrel E. Anthony FRiedman west Realty 15380 W. Young St. Contact: Brenda Charleston PO Box 18883 Units: 1 34975 W. Twelve Mile Rd. Surprise, 85374 Tucson, AZ 85731 Business codes: Towing & IROC Farmington Hills, MI 48331 Phone: (623) 584-2608 Phone: (520) 298-4098 Parking Enforcement Phone: (248) 324-2000 Fax: (623) 584-1283 Contact: Carolyn Holmes Fax: (248) 246-6804 Contact: Cindy Garcia Units: 18 Contact: Amy Blessard Units: 96 Bottom line utility IROC Management Company: solutions, inc. Celtic Property Management 23015 Del Lago Dr. Suite D2 Laguna Hills, CA 92653 Phone: (949) 707-1311 Fax: (949) 707-1325 Contact: David Sonke Business codes: Energy Services,Water Conservation Apartment News • February 2013

intelligent design aiR conditioning & Heating 5203 N. Isle at View Ln. Tucson, AZ 85705 Phone: (520) 333-2665 Contact: Andrew Dobbins Business codes: Air Conditioning/Heating-General Services poo pRints sw- dsg enviRo-tecH 13340 N. 44th St. #2156 Phoenix, AZ 85032 Phone: (602) 633-4994 Contact: Allan Sabo Business codes: Doggie Waste Bags,Pet Waste Clean up & Removal,Professional Pooper Scooper & Porter Service stimco pRecast pRoducts 263 S. Extension Rd. Mesa, AZ 85210 Phone: (480) 898-8132 Fax: (480) 610-2191 Contact: Gannon Thiel Business codes: Step UNITED RENOVATIONS 8130 E. Cactus Road Suite 510 Scottsdale, AZ 85260 Phone: (480) 265-8835 Fax: (866) 333-5159 Contact: Justin Krueger Business codes: Const. Remodeling & RepairRestoration & Turnkey

ArizonA Multihousing AssociAtion

The Violence Against Women Act LGBT community, illegal immigrants and Native Americans living in tribal jurisdictions. Although the Senate passed the new proposed VAWA in April 2011, by a vote of 68-31, the House of Representatives introduced a scaled back version of the law and passed it, eliminating the provisions that had offered the new protections. Because the two versions of the law could not be reconciled in conference committee, the bill died and VAWA expired entirely in September 2012.

By Judy Drickey-Prohow, Esq., The Law Offices of Scott M. Clark, P.C.

the news reporters keep reminding us, Congress returns to session in January and will be considering a long list of legislative priorities, including deficits, tax reform, and the reauthorization of the federal Violence Against Women Act (VAWA). For those who missed the notice, VAWA died last September and is on the agenda for a proposed resurrection this spring. What is VAWA? VAWA was a federal law, first enacted in 1994, that provided protection under a variety of grants and statutes to persons who were victims of domestic violence and sexual assault. In 2005 the statute was expanded to add protections for victims of dating violence and stalking. Among other things VAWA prohibited some federally assisted properties and properties that accepted Section 8 voucher holders from evicting or terminating assistance for a tenant because she/ he had been a victim of domestic violence, sexual assault, dating violence or stalking. In March 2011 a bipartisan group in the United States Senate introduced a bill reauthorizing VAWA and extending its coverage to protect victims who are members of the

How Does This Differ From A.R.S. § 33-1318? Although both the federal and state laws recognized the need to protect persons in domestic violence situations, federal and state legislators took a different approach to the problems. While VAWA had many similarities to A.R.S. § 33-1318, it provided different housing protections than those offered under A.R.S. § 331318. In some ways VAWA was narrower than A.R.S. § 33-1318, because A.R.S. § 33-1318 applies to all residential landlord-tenant relationships in Arizona, while VAWA offered protection only to persons who received assistance under certain federally assisted housing programs or held Section 8 vouchers. Another difference was that under A.R.S. § 33-1318, residential landlords must allow a person who is a victim of domestic violence to termi-

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nate his/her lease early and without penalty, if the tenant can show that he/she made a police report concerning domestic violence that occurred within the previous thirty (30) days, or obtained an order of protection. In contrast VAWA prohibited properties from terminating the tenancy or assistance of someone who was a victim because the person was a victim of domestic violence, sexual assault, dating violence or stalking. Persons who were victims of domestic violence and violated other lease obligations could still have their tenancies terminated, as long as the property could demonstrate that the termination did not occur because the person had been a victim of domestic violence. Taken together, the laws allowed persons who were victims of domestic violence to opt whether to remain in their existing housing (while excluding the domestic violence perpetrator) or to terminate their lease and begin their lives in new surroundings. VAWA also offered greater protection in some situations than A.R.S. § 33-1318, because it afforded protections to some persons who were not in a current or former dating or familial relationship. For example, A.R.S. § 33-1318 limits its protections to victims of domestic violence and thus protects only persons who are related by blood or marriage, currently or formerly live together, have been in a dating relationship, or have a child in common. It does not protect against violence from outsiders, including stalkers or date rapists. VAWA did offer protection in those latter circumstances.

violence, rape prevention education grants, outreach groups serving children and youth, and campus educational programs. The bill also reinstates and expands housing protection for victims of domestic violence, dating violence, sexual assault and stalking, including illegal immigrants, LGBT communities, and Native Americans on tribal lands. Among other things the proposed language offers new protections for persons are “immediate family members” of the victim, so as to include persons who are in a close association that is the equivalent of a family relationship to protect victims who are living with, but not married to, an abuser. Additional housing services are provided under a comprehensive victim-centered approach to provide transitional housing services that move individuals into permanent housing and for victims for whom emergency shelter services are unavailable or insufficient. Finally the proposed law extends VAWA coverage to nine federal programs that were previously not covered under former VAWA laws. The nine programs include the McKinney-Vento Act, which provides housing for the homeless; the HOME Improvement Partnership Program; the Low Income Housing Tax Credit (LIHTC) program; and the Rural Housing Services program. With the gridlock in Congress it is impossible to predict how and when the debate will resume on VAWA, but advocacy groups are already preparing for this fight. Reporters predict that we will hear more sooner rather than later. q

The Future of VAWA VAWA will be the subject of considerable debate again this spring as the current administration has promised to promptly reintroduce a bill that was originally drafted in November 2012 to reauthorized VAWA. Under the proposed bill, the federal government would provide grants to public and non-profit entities that serve victims of domestic violence, sexual assault, dating violence and stalking. Those entities include police departments, groups that provide support to victims of domestic

Judy Drickey-Prohow is an attorney with the Law Offices of Scott M. Clark, P.C.. She can reached at 520.241.1847. The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.

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Apartment News • February 2013

lEgAl

Co-Signers and Guaranties of Contracts By Andy M. Hull, Esq., Hull, Holliday and Holliday, PLC

to have original signatures on any lease agreement or guaranty addendum.

andlords and management companies should be extremely careful in understanding Arizona law as it relates to co-signers and guaranties of contracts. This article will cover these areas as they relate to lease agreements for rental property. Many landlords rent to residents with less than perfect credit or rental histories. However, before entering into a lease agreement, the landlord often requires another person to cosign the contract and guaranty the obligations under it. When considering to enter into a lease agreement with a co-signer, make sure that you take the following steps:

In Arizona, both the husband and wife must sign to make the guarantee enforceable. A.R.S. § 25-214(C)(2) specifically states that any transaction of guaranty “must be signed by both spouses to collect from their marital community property.” Failure to obtain both signatures means that you are only allowed to collect from the signer’s separate property, if there is any. If you use a separate written document to guaranty a lease agreement, make sure the document expressly states the length of time it is to be effective and whether it applies to any extension or renewal of the original lease term. Under the Arizona case of Westcor Co. v. Pickering, “a contract of guaranty will be strictly construed to limit the liability of the guarantor.” Therefore, it is very important that any guaranty agreement be carefully drafted and worded to make the guarantor responsible for any breach. The final question is can a guarantor be held liable for property damage caused by the resident while in the rental property? Again, language should be drafted to make the guar-

• Make sure you run a credit check on the co-signer. If the person is married, be sure you run the credit check on both the husband and wife. • Beware of out of state co-signers. If the lease is breached, you would be required to sue the co-signer and pursue the collection matter in another state. • Make sure that both sign the lease or guaranty agreement. While faxed an computer generated signatures are acceptable and legal, do try

antor aware of the full extent of his or her liabilities. q Andy M. Hull is the principal of Hull, Holliday and Holliday, PLC. He can be reached at 602.230.0088.

questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.

The views expressed here are generalized advice or information. Fact-specific

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Apartment News • February 2013

EVEnts & trAinings

AMA EVENT INFORMATION & REGISTRATION COMMITTEE MEETINGS February 7 SAFETY AND BENEFITS Time: 10:00 a.m. Location: AMA Office FIVE STAR COMMITTEE MEETING Time: 10:00 a.m. Location: AMA Office February 11 TRADE SHOW Time: 2:00 p.m. Location: AMA Office February 13 PROJECT S.A.F.E Time: 2:00 p.m. Location: AMA Office

February 21 COMMUNICATIONS COMMITTEE Time: 3:00 p.m. Location: AMA Office

March 22 TRIBUTE AWARDS COMMITTEE Time: 12:00 p.m. Location: AMA Office

February 26 AFFORDABLE HOUSING SUBCOMMITTEE Time: 8:00 a.m. Location: AMA Office

March 26 AFFORDABLE HOUSING SUBCOMMITTEE Time: 8:00 a.m. Location: AMA Office

GOVERNMENT AFFAIRS Time: 10:00 a.m. Location: AMA Office

AMAPAC Time: 11:00 a.m. Location: AMA Office

VALLEY EVENTS

March 13 PROJECT S.A.F.E Time: 2:00 p.m. Location: AMA Office

February 15 TRIBUTE AWARDS Time: 12:00 p.m. Location: AMA Office

March 18 BIG HEARTS FOR LITTLE HANDS COMMITTEE MEETING Time: 3:00 p.m. Location: UMOM

February 18 BIG HEARTS FOR LITTLE HANDS COMMITTEE MEETING Time: 3:00 p.m. Location: UMOM

March 20 Membership Time: 9:00 a.m. Location: AMA Office

February 20 MEMBERSHIP Time: 9:00 a.m. Location: AMA Office

March 21 PHOENIX REVERSE TRADE SHOW Time: 3:00 p.m. Loaction: El Zaribah Shriner Auditorium, 552 North 40th Street, Phoenix, AZ 85008 April 11 ASSOCIATE MEMBERS COUNCIL (AMC) – Phoenix Time: 3:00 p.m. Location: Chuparosas, 2222 S. Dobson Road, Chandler, AZ 85286

April 17 PHOENIX DINNER MEETING Time: 5:00 p.m. Location: El Zaribah Shriner Auditorium, 552 North 40th Street, Phoenix AZ 85008 Registration: $59 for members before April 12; After April 12, late registration is $79

Park, 445 S. Alvernon Way, Tucson, AZ 85711 Registration: $49 for members. Late registration is $69.

For more information on Phoenix events, please contact Michelle Rill at 602-296-6205 or by email at mrill@azama.org

For more information please contact James Tunnell at 602-296-6212 or by email jtunnell@azama.org

TUCSON EVENTS February 5 AMC TUCSON MEETINGS Time: 12:00 p.m. Location: Orange Grove Apartment Homes February 15, March 15 INDEPENDENT RENTAL OWNERS COUNCIL Time: 11:00 a.m.-1:00 p.m. Location: Tucson AMA Office

For more information on Tucson events, please contact: Joanna Grassinger, 520-343-0643 or jgrassinger@azama.org.

February 19 CAREER FAIR Property Management Career Fair Time: 7:00 a.m. - 2:00 p.m. Location: Viscount Suites Hotel April 25 TUCSON DINNER MEETING Time: 5:00 p.m. Location: Doubletree Tucson Reid

AMA EVENT & SEMINAR LOCATIONS VALLEY

TUCSON

AMA OFFICE ** NEW ** 818 N. 1st Street Phoenix, AZ 85004

AMA OFFICE 1001 N. Alvernon Way, Suite 101 Tucson, AZ 85711

MOUNTAIN PRESERVE RECEPTION CENTER 1431 East Dunlap Ave. Phoenix, AZ 85020

DOUBLETREE HOTEL TUCSON AT REID PARK 445 N. Alvernon Way Tucson, AZ 85711

RED MOUNTAIN VILLAS 815 N. 52nd St. Phoenix, AZ 85008

FLAGSTAFF LITTLE AMERICA HOTEL 2515 E. Butler Ave. Flagstaff, AZ 86004

RANDOLF GOLF COURSE CLUBHOUSE 600 S. Alvernon Way Tucson, AZ 85711

Event Fee Update This year the AMA has instituted a new policy for late registration pricing. Our regular pricing for Dinner Meeting registration will be

$59.00 in Phoenix and $49.00 in Tucson.

If you wish to attend and cannot reserve space by

the Friday prior to the event, a late charge of $20.00

per ticket will apply. This price increase is due to the added charges the venues pass along to the AMA. Please register early for each event!

Apartment News • February 2013

EVEnts & trAinings

Training Opportunities AMA Phoenix Training Opportunities JUMP START TRAINING This two day course will provide insight into what it takes to become a successful Apartment Leasing Consultant or Apartment Maintenance Technician. DAY ONE is geared toward both the office and maintenance staff covering Property Management 101, Fair Housing and Customer Service. DAY TWO splits the office and maintenance staff into two groups. Leasing Consultant training will cover aspects of Phone Techniques and Leasing Dynamics. A general maintenance review focused on plumbing, pools, electrical, HVAC, roofs, appliance repair and many more topics are covered on day two for those interested in the maintenance field. Turn your excellent customer service and maintenance skills into a highly rewarding career in the multihousing industry! Been in the industry for a few years? This course is a great refresher for anyone to sharpen their skills!! February 11 & 12 April 8 & 9 June 10 & 11 September 16 & 17 November 11 & 12 Time: 10 a.m.-4 p.m. Cost: $99 per attendee Location: AMA Office, 818 N. 1st St., Phoenix 85004 FAIR HOUSING For rental property owners and managers, understanding and complying with fair housing laws and the American with Disabilities Act (ADA) is more important than ever. This interactive course will provide an overview of fair housing and ADA law and investigative procedures. This course is taught by an AMA attorney. Fair Housing Real Estate CECs pending. February 14 May 22 August 8 Time: 9 a.m.-12 p.m. Cost: $29 for members, $49 for non-members Location: AMA Office, 818 N. 1st St., Phoenix 85004

CPR & FIRST AID CERTIFICATION With pool season right around the corner, it is important for your on-site staff to know how to recognize and handle an emergency situation until paramedics arrive. Those who successfully complete this course will earn a two year CPR & First Aid completion card and Arizona state certification. A breakfast and light lunch will be provided. This class will be instructed by Horizon Safety Training. **THIS CLASS HAS AN ATTENDANCE MAXIMUM OF 20** March 12 April 16 Time: 8:30 a.m.-2 p.m. Cost: $69 for members, $99 for non-members Location: AMA Office, 818 N. 1st St., Phoenix 85004 AZ LANDLORD TENANT SEMINAR Knowing how to use and comply with state law that governs all rental housing operations can save time, make you money, and minimize legal difficulties. This is a must for any property owner, community manager and leasing agent. You will review the revised law, which outlines the rights and responsibilities for both landlords and renters. Time will be allocated for audience questions and answers. This class will be instructed by an AMA attorney. Fair Housing Real Estate CECs pending. March 14 September 19 Time: 9 a.m.-12 p.m. Cost: $29 for members, $49 for non-members Location: AMA Office, 818 N. 1st St., Phoenix 85004

AMA Tucson Education Opportunities

BED BUGS Bed Bugs have become more and more of an issue across the nation. Join the AMA as we take the next step in discussing the newest Bed Bug Legislation, liability issues, and treatment procedures. Learn the best tactics to aid in the fight against these pests. A panel of experts will share their knowledge on the topic and a Question and Answer session will follow. Real Estate Credits pending. February 12 Time: 9 a.m.-1 p.m. Cost: $69 for members, $89 for non-members Location: Tucson AMA Office 1001 N. Alvernon Way Ste. 101, Tucson BED BUGS Bed Bugs have become more and more of an issue across the nation. Join the AMA as we take the next step in discussing the newest Bed Bug Legislation, liability issues, and treatment procedures. Learn the best tactics to aid in the fight against these pests. A panel of experts will share their knowledge on the topic and a Question and Answer session will follow. Real Estate Credits pending. February 12 Time: 9 a.m.-1 p.m. Cost: $69 for members, $89 for non-members Location: Tucson AMA Office 1001 N. Alvernon Way Ste. 101, Tucson

INTRODUCTION TO PROPERTY MANAGEMENT – LEASING JUMPSTART CLASS This class serves as an in-depth introduction to the property management/multihousing industry for new and prospective employees. With AMA Tucson’s Job Fair held in February, this is a great way to bring new employees up to speed or to ask prospects to attend before committing to a new position. Real Estate Credits pending. March 5 Time: 8:30 a.m.-12:30 p.m. Cost: $69 for members and non-members Location: Tucson AMA Office 1001 N. Alvernon Way Ste. 101, Tucson CUSTOMER SERVICE Explore techniques for handling angry customers and unlock the secrets to discovering your own customer service magic. If you want to tap into your true potential, you must find the customer service secrets that are just the right fit for your particular business. Also, learn about the power of humor and why some of the biggest companies today also employ fun as an organizational strategy. Have fun and strengthen your customer service DNA. Real Estate Credits pending. April 9 Time: 9 a.m.-12 p.m. Cost: $49 for members, $69 for non-members Location: Tucson AMA Office 1001 N. Alvernon Way Ste. 101, Tucson

CERTIFIED APARTMENT MANAGER (CAM) The on-site manager is a vital link between apartment residents and the community owners and investors. This designation program, recognized by the National Apartment Association (NAA), includes: Management of Residential Issues, Legal Responsibilities, Human Resource Management, Fair Housing, Property Maintenance for Managers, Risk Management, Financial Management, and the Community Analysis project. The final exam is taken online and all graduates are listed in the NAA’s Units magazine. This program is a total of six (6) days, three in March and three in April and attendance for all classes is mandatory. Real Estate Credits pending. March 26, 27, & 28 April 23, 24, & 25 Time: 9 a.m.-5 p.m. Cost: $825 for members, $1,075 for non-members Location: AMA Office, 818 N. 1st St., Phoenix 85004

The latest information about aMa activities, including on-line registration for events and classes, is available around-the-clock on the aMa Web site, www.azama.org. Or call the aMa ofﬁce at 602-296-6200 or 800-326-6403. Apartment News • February 2013

PRODUCTS & SERVICES GUIDE

The AMA suggests that members using services listed in the Products & Services Guide request proof of workers’ compensation insurance and contractor’s license prior to contracting work.

Reader notice: Under Arizona law, all residential and commercial contractors are required to be licensed by the state unless they fall under the handyman exemption for projects which require no building permit and are less than $750 for the total contract price. For more information or to verify the license status of an Arizona contractor, call 602-542-1525 or 888-271-9286 (toll-free outside Maricopa County) or visit www.rc.state.az.us. 24 HR RestoRation (FiRe, Flood etc.) Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . (623) 266-2761 Arizona Fire & Water Restoration, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 775-8000 ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 Belfor USA Group Statewide* . . . . . . . . . . . . . . . . (623) 434-3333 Belfor USA Group (Tucson) Statewide* . . . . . . . . . . . . . . . . (520) 408-6900 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Capstone Group LLC Metro Phoenix . . . . . . . . . . . . . (480) 970-5424 Checks Restoration Statewide* . . . . . . . . . . . . . . . . (480) 619-2868 Coit Cleaning & Restoration Services Statewide* . . . . . . . . . . . . . . . . (480) 967-1988 Concierge Contractors, Inc. Nationwide. . . . . . . . . . . . . . . . (623) 247-0000 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . (602) 765-6162 Disaster Restoration, LLC Metro Phoenix . . . . . . . . . . . . . (602) 251-2300 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Finocchiaro Construction LLC Metro Phoenix . . . . . . . . . . . . . (602) 971-0337 First Choice Restoration, Inc Metro PHX & Metro Tucson. . . (480) 981-1131 Interstate Restoration Nationwide* . . . . . . . . . . . . . . . (602) 714-7290 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . (602) 944-2645 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Pinnacle Restoration (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 293-2770 Service Master Fire & Water Recovery Tucson & Surrounding Area . . . (520) 885-5008 Servpro of Gilbert and Chandler South Metro Phoenix* . . . . . . . . . . . . (480) 558-7620 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . (520) 888-4826

access contRol Safeguard Statewide* . . . . . . . . . . . . . . . . (480) 609-6200 Integrated Protective Systems, Inc Metro Phoenix* . . . . . . . . . . . . (623) 587-1244 Schlage Statewide . . . . . . . . . . . . . . . . . (512) 563-1977 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

adveRtising Apartment Finder Tucson* . . . . . . . . . . . . . . . . . . (520) 887-8500 Apartment Guide-Phoenix Valleywide . . . . . . . . . . . . . . . . (602) 484-0894 Apartments.com/Republic Media Tucson . . . . . . . . . . . . . . . . . . . (602) 444-8916 Apartments.com/Tucson Newspapers Tucson* & Surrounding Area* . (520) 573-4581 Arizona Housing Solutions LLC Statewide . . . . . . . . . . . . . . . . . (520) 505-4462 For Rent Media Solutions (Phoenix) Metro Phoenix* . . . . . . . . . . . . (602) 277-8797 For Rent Media Solutions (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 577-9600 Move.com Nationwide* . . . . . . . . . . . . . . . (800) 978-7368 ParaRentar.com Metro Phoenix* . . . . . . . . . . . . (602) 277-8797 Rent.com, an eBay company Nationwide* . . . . . . . . . . . . . . . (310) 264-3670 Rentbits Metro Phoenix* . . . . . . . . . . . . (303) 640-3160 Tucson Apartment Guide Tucson . . . . . . . . . . . . . . . . . . . (520) 584-0088 WebListers LLC Nationwide* . . . . . . . . . . . . . . . (800) 784-2155

adveRtising analysis & tRaining LeaseHawk AZ*, CO* & UT* . . . . . . . . . . (800) 485-84304 Occupancy Solutions LLC Nationwide* . . . . . . . . . . . . . . . (800) 865-0948

adveRtising specialties & pRemiums 2incent Concept Promotions Nationwide* . . . . . . . . . . . . . . . (623) 249-7760 Brown and Bigelow - Snyder Promo Nationwide* . . . . . . . . . . . . . . . (602) 265-8818 Tortuga Promotions Nationwide* . . . . . . . . . . . . . . . (480) 966-9076

aiR conditioning/Heating systems, paRts & supplies RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

aiR conditioning/Heating-centRal seRvices R.T. Brown Mechanical Inc. Statewide* . . . . . . . . . . . . . . . . (480) 964-3807 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207

aiR conditioning/Heating-centRal system ACS Air Conditioning Services Tucson* & Surrounding Area* . (520) 696-1800 AirePros Air Conditioning & Heating Inc. Metro Phoenix*,Statewide* . . . (623) 547-5992 Badger Heating/Cooling Valleywide . . . . . . . . . . . . . . . . (480) 855-1671

aiR conditioning/Heating-geneRal seRvices Alliance Plumbing Service & Repair Phoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020 Archie’s HVAC & Electric Valleywide* . . . . . . . . . . . . . . . (480) 921-8350 Arizona Comfort Solutions/West Coast Plumbing & Air Metro Phoenix* . . . . . . . . . . . . (623) 780-4550

Dal Air Conditioning & Heating, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 969-0259 DP Air Corporation Metro Tucson* . . . . . . . . . . . . . (520) 622-3241 F and I Heating & Air Conditioning Metro Phoenix* . . . . . . . . . . . . (602) 218-8813 Intelligent Design Air Conditioning & Heating Metro Tucson* . . . . . . . . . . . . . (520) 333-2665 R.T. Brown Mechanical Inc. Statewide* . . . . . . . . . . . . . . . . (480) 964-3807 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . (480) 998-9620 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . (623) 935-0640

alaRm systems Lynx Alarm Metro Phoenix . . . . . . . . . . . . . (480) 840-6030 Safeguard Statewide* . . . . . . . . . . . . . . . . (480) 609-6200 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

answeRing seRvices CallMaX Nationwide* . . . . . . . . . . . . . . . (866) 301-6420 Indatus Nationwide. . . . . . . . . . . . . . . . (800) 727-4246

appliance paRts Allstate Appliance Metro Phoenix . . . . . . . . . . . . . (602) 252-6507

appliance sales Appliance Warehouse of America, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 722-4017 Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (602) 722-6959 Lowe’s Inc. Nationwide* . . . . . . . . . . . . . . . (623) 414-0920 Macgray Intelligent Laundry Systems Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Macgray Intelligent Laundry Systems (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729 The Home Depot Appliance Sales Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Appliance Sales Metro Tucson* . . . . . . . . . . . . . (520) 309-9756 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . (623) 935-0640 Westar Kitchen and Bath Statewide . . . . . . . . . . . . . . . . . (602) 271-0100

appliance sales, Rentals, seRvice & paRts Appliance Parts Company Statewide* . . . . . . . . . . . . . . . . (480) 755-0006 Appliance Warehouse of America, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 722-4017 Azuma Leasing Nationwide* . . . . . . . . . . . . . . . (800) 707-1188 Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (602) 722-6959 General Electric Company International* . . . . . . . . . . . . . . (480) 367-2900 Macgray Intelligent Laundry Systems Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Macgray Intelligent Laundry Systems (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729 R & B Wholesale Distributors Statewide* . . . . . . . . . . . . . . . . (602) 272-1200 The Home Depot Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 309-9756 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . (623) 935-0640

apt. & leasing oFFice Remodel & design Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 730-0594

apt. FiRe/wateR damage RestoRation & RepaiR Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . (623) 266-2761 Arizona Fire & Water Restoration, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 775-8000 ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

aspHalt & paving, paRking lot & dRiveway svs/sweep Ace Asphalt of Arizona, Inc. (Phoenix) Southwest U.S.* . . . . . . . . . . . . (602) 243-4100 Ace Asphalt of Arizona, Inc. (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 747-7700 American Asphalt Paving and Sealcoating Statewide* . . . . . . . . . . . . . . . . (602) 256-7376 Arizona Pavement Management Metro Phoenix* . . . . . . . . . . . . (877) 384-2280 Asphalt Technologies / KFM Striping and Curb Company Valleywide* . . . . . . . . . . . . . . . (602) 462-9114 Bates Paving & Sealing, Inc. Statewide* . . . . . . . . . . . . . . . . (520) 741-2100 Cactus Asphalt Statewide* . . . . . . . . . . . . . . . . (602) 370-3363 Jeeper’s & Associates, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 996-1288 M.R. Tanner Paving and Maintenance Statewide . . . . . . . . . . . . . . . . . (480) 633-8500 Performance Paving & Sealing, LLC Metro Phoenix* . . . . . . . . . . . . (480) 816-5305

Regional Pavement Maintenance Tucson* & Surrounding Area* . (480) 963-3416 Statewide Asphalt LLC Statewide* . . . . . . . . . . . . . . . . (480) 659-1828 Sunland Asphalt - Phoenix Phoenix*. . . . . . . . . . . . . . . . . . (602) 288-5000

association Arizona Multihousing Association Statewide* . . . . . . . . . . . . . . . . (602) 296-6200

attoRneys

BoileR & pump seRvices Armor Plumbing & Boiler Metro PHX* & Metro Tucson* . (480) 782-9324 Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . (480) 998-9620

Building mateRials

Andrew Hull, Attorney Valleywide* . . . . . . . . . . . . . . . (602) 230-0088 Burton Lippman Law Group, P.C. Statewide* . . . . . . . . . . . . . . . . (520) 762-4036 Dwight W. Connely, Attorney at Law Tucson . . . . . . . . . . . . . . . . . . . (520) 325-5777 J. Mark Heldenbrand, P.C Valleywide* & Tucson* . . . . . . (602) 254-3400 King & Frisch, P.C. Tucson* & Surrounding Area* . (520) 790-4061 Koglmeier Law Group, PLC Statewide* . . . . . . . . . . . . . . . . (480) 962-5353 Law Offices of James H. Hays, PLC Metro Phoenix* . . . . . . . . . . . . (480) 655-1600 Law Offices of Scott M. Clark, P.C. Statewide . . . . . . . . . . . . . . . . . (602) 957-7877 Lotzar Law Firm, P.C. Nationwide. . . . . . . . . . . . . . . . (480) 905-0300 Wayne L. Gardner, Attorney PLC Statewide* . . . . . . . . . . . . . . . . (480) 655-7440 Williams, Zinman and Parham P.C. Maricopa County* . . . . . . . . . . (480) 994-4732

Dogwood Building Supply Nationwide. . . . . . . . . . . . . . . . (336) 650-9724

automatic gates & access contRol

Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . (520) 629-8414

Automatic Gate Systems, Inc. Metro Phoenix . . . . . . . . . . . . . (602) 267-7778 Guardian Gate Services Statewide* . . . . . . . . . . . . . . . . (480) 629-4472

BackFlow pRevention-ceRtiFied testing Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . (480) 507-2850 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

Balcony & walking deck RepaiR & ResuRFacing Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 730-0594

Balcony & walkway deck wateRpRooFing & RestoRation Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Central Valley Specialties Statewide* . . . . . . . . . . . . . . . . (602) 437-2046

BatH tuBs Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739 Get a Grip (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 742-2228 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

BatHRoom Renovations & counteRtop RepaiR/ReFinisH Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739 Arizona Royal Granite & Remodeling, LLC Statewide . . . . . . . . . . . . . . . . . (602) 405-5558 Wilkinson Floor Covering, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

Bedding Bedmart Metro Tucson* . . . . . . . . . . . . . (520) 887-7039

Bee contRol City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 944-0099 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 964-8900

Bicycle Racks Exterior Systems Statewide* . . . . . . . . . . . . . . . . (480) 990-3909

Bio HazaRd cleaning BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . (602) 765-6162 Disaster Restoration, LLC Metro Phoenix . . . . . . . . . . . . . (602) 251-2300 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Servpro of Gilbert and Chandler South Metro Phoenix* . . . . . . . . . . . . (480) 558-7620

Bio-HazaRdous waste decontamination ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091

Bldg. inteRioR & exteRioR Renovation & design Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 In Design Interiors Valleywide* . . . . . . . . . . . . . . . (602) 330-2150

caBinet RepaiRs, dooRs & dRaweRs Contact at Once! Statewide . . . . . . . . . . . . . . . . . (678) 909-0135 Cutting Edge Foil Finishes Metro Phoenix* . . . . . . . . . . . . (602) 442-4400 Shepherd & Sons Cabinets Statewide . . . . . . . . . . . . . . . . . (602) 750-4499 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

caBinet sales & installation American Renolit, Corp Nationwide. . . . . . . . . . . . . . . . (856) 467-3800 Copperstate Cabinets LLC Metro Tucson . . . . . . . . . . . . . . (520) 777-3331 The Home Depot Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 309-9756

caBle tv

caRpet cleaning/RestoRation Americare Carpet Upholstery & Tile Cleaning Metro Tucson* . . . . . . . . . . . . . (520) 579-9072 Arizona Carpet Care Valleywide* . . . . . . . . . . . . . . . (602) 604-8331 Extreme Carpet Care LLC Metro Phoenix . . . . . . . . . . . . . (480) 633-7176 Fosters Carpet Care and Repair Metro PHX & Metro Tucson. . . (480) 497-8617 Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . (480) 539-2696 Palm Valley Carpet Cleaning, LLC Metro Phoenix* . . . . . . . . . . . . (323) 627-2582 Pride Carpet and Upholstery Cleaning Valleywide* . . . . . . . . . . . . . . . (602) 843-3200 Rite-Way Carpet Valleywide* . . . . . . . . . . . . . . . (602) 685-0112 Signature West Carpet Cleaning Metro Phoenix . . . . . . . . . . . . . (480) 830-9617 Southern Shine Carpet Cleaning Metro Phoenix* . . . . . . . . . . . . (623) 696-7299 Venturi Restoration & Clean Valleywide* . . . . . . . . . . . . . . . (480) 820-5555

caRpet, FlooR coveRing & patio gRass Brown Sales Statewide . . . . . . . . . . . . . . . . . (602) 914-4579 Carpeturn.com Metro PHX* & Metro Tucson* . (855) 889-6200 Criterion Brock Valleywide* . . . . . . . . . . . . . . . (602) 469-9395 Criterion Brock (Tucson) Tucson* & Surrounding Area* . (520) 790-0740 Desert Floors, Inc. Tucson . . . . . . . . . . . . . . . . . . . (520) 918-1022 Distinctive Carpets, Inc. Statewide* . . . . . . . . . . . . . . . . (520) 745-2600 J.R McDade Flooring (Phoenix) Valleywide* . . . . . . . . . . . . . . . (602) 258-7219 J.R McDade Flooring (Tucson) Metro PHX & Metro Tucson. . . (520) 294-9911 One Source Interiors Valleywide* . . . . . . . . . . . . . . . (602) 903-2545 Puckett’s Flooring Statewide* . . . . . . . . . . . . . . . . (480) 990-8191 Redi Carpet - Arizona Metro PHX & Flagstaff* . . . . . . (480) 350-9615 Redi Carpet -Tucson Tucson* & Surrounding Area* . (520) 884-5556 Wilkinson Floor Covering, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

caRpoRt RepaiR seRvices Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . (602) 494-1556 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

cctv Integrated Protective Systems, Inc Metro Phoenix* . . . . . . . . . . . . (623) 587-1244 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

ceRamic tile & BatH Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

cHilleR seRvices DP Air Corporation Metro Tucson* . . . . . . . . . . . . . (520) 622-3241 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . (480) 998-9620

cleaning seRvices - BioHazaRd BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

cleaning, JanitoRial & maintenance seRvices Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . (480) 539-2696 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . (480) 659-9141

coin opeRated laundRy Excalibur Laundries, Inc Statewide* . . . . . . . . . . . . . . . . (714) 437-9000 WASH Multifamily Laundry Systems Metro PHX* & Metro Tucson* . (800) 421-6897

collection agencies Better NOI Nationwide. . . . . . . . . . . . . . . . (888) 219-9105 National Credit Systems, Inc. Nationwide* . . . . . . . . . . . . . . . (800) 515-4375 Rent Recovery Solutions Metro PHX & Metro Tucson. . . (800) 335-0119 Residentcheck Nationwide. . . . . . . . . . . . . . . . (972) 404-0808 U.S. Collections West, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 995-3494 Wakefield and Associates, Inc. Nationwide* . . . . . . . . . . . . . . . (303) 537-2900

collections J. Mark Heldenbrand, P.C. Valleywide* & Tucson* . . . . . . (602) 254-3400

commeRcial & Home Building RestoRation BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Cheuvront Construction Valleywide* . . . . . . . . . . . . . . . (602) 770-7733

commeRcial moRtgage BankeR Centennial Mortgage, Inc. Nationwide* . . . . . . . . . . . . . . . (480) 621-8132 Legacy Capital Advisors, LLC. Nationwide* . . . . . . . . . . . . . . . (602) 926-7426 Washington Federal Metro Phoenix* . . . . . . . . . . . . (602) 553-7434

commeRcial moRtgage lendeR Love Funding Nationwide. . . . . . . . . . . . . . . . (202) 887-0435

concRete & masonRy RepaiR RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

concRete coatings Central Valley Specialties Statewide* . . . . . . . . . . . . . . . . (602) 437-2046 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427 Westcoat Statewide . . . . . . . . . . . . . . . . . (800) 250-4519

concRete sidewalk gRinding Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

const. Remodeling & RepaiRRestoRation & tuRnkey Arizona Fire & Water Restoration, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 775-8000 Berlin Precision Construction Inc. Metro Phoenix . . . . . . . . . . . . . (480) 252-4017 Diamondback Neighborhood Services, LLC Metro Phoenix* . . . . . . . . . . . . (480) 682-4205 Faith Restoration Metro Phoenix* . . . . . . . . . . . . (480) 813-5619 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . (602) 944-2645 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Praxis Construction Group Statewide* . . . . . . . . . . . . . . . . (800) 709-3347 S.M.D. Remodeling, LLC Metro Phoenix* . . . . . . . . . . . . (602) 348-7989 SOS Builders, LLC Statewide* . . . . . . . . . . . . . . . . (602) 266-5855 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . (520) 888-4826 United Renovations Metro Phoenix . . . . . . . . . . . . . (480) 265-8835

coRpoRate Housing Oakwood Corporate Housing (Tempe) Worldwide* . . . . . . . . . . . . . . . (480) 894-9575

counteRtop & caBinets-new Arizona Royal Granite & Remodeling, LLC Statewide . . . . . . . . . . . . . . . . . (602) 405-5558

counteRtop RepaiR and ReFinisHing Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739 Get A Grip Resurfacing of Arizona Valleywide* . . . . . . . . . . . . . . . (480) 784-4747 Wilkinson Floor Covering, Inc Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

cRedit-Rental HistoRy data Experian Rent Bureau Nationwide* . . . . . . . . . . . . . . . (310) 347-8126

cRime scene cleaning Bio-One Statewide* . . . . . . . . . . . . . . . . (602) 770-4972 BioPro, LLC Statewide* . . . . . . . . . . . . . . . . (602) 234-6856 Capstone Group LLC Metro Phoenix . . . . . . . . . . . . . (480) 970-5424 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . (602) 765-6162 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

deck ResuRFacing Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

deck ResuRFacing, Replacement & RepaiR BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Hill Brothers Chemical Co. Statewide . . . . . . . . . . . . . . . . . (623) 879-9210

Apartment News • February 2013

developeR Kitchell Development Company Phoenix. . . . . . . . . . . . . . . . . . . (602) 631-6177

doggie waste Bags Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . (602) 633-4994

dooRs Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

dRug laB Remediation & clean up Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

dRywall seRvices AW Drywall Services LLC Valleywide* . . . . . . . . . . . . . . . (602) 376-4456 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

dRywell dRainage systems RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Storm Water Pros, LLC Statewide* . . . . . . . . . . . . . . . . (480) 620-2517 Torrent Resources Statewide* . . . . . . . . . . . . . . . . (602) 268-0785

electRical & ligHting contRactoRs & seRvices Archie’s HVAC & Electric Valleywide* . . . . . . . . . . . . . . . (480) 921-8350 Bert’s Electric & Plumbing Tucson* & Surrounding Area* . (520) 791-7800 Digital Logic Statewide* . . . . . . . . . . . . . . . . (602) 694-0500 Harmon Electric, Inc. Statewide* . . . . . . . . . . . . . . . . (623) 879-0010 Haskins Electric LLC Metro Phoenix . . . . . . . . . . . . . (623) 937-3999 Kowalski Electrical Statewide* . . . . . . . . . . . . . . . . (602) 944-2645 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427 TAP and Sons Electric, Inc. Metro Phoenix . . . . . . . . . . . . . (480) 507-2900 Valley Wide Electric Valleywide* . . . . . . . . . . . . . . . (623) 587-0802

electRical, plumBing, ac contRactoRs Express Statewide* . . . . . . . . . . . . . . . . (480) 834-0822 Harmon Electric, Inc. Statewide* . . . . . . . . . . . . . . . . (623) 879-0010 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 TAP and Sons Electric, Inc. Metro Phoenix . . . . . . . . . . . . . (480) 507-2900

electRic veHicle cHaRging stations VERDEK Nationwide. . . . . . . . . . . . . . . . (770) 401-2120

electRonic payment pRocessing RentPayment Nationwide. . . . . . . . . . . . . . . . (866) 289-5977

emBRoideRy & silkscReen International Corporate Apparel Nationwide* . . . . . . . . . . . . . . . (520) 293-6790 Koalaty Embroidery Inc. Nationwide* . . . . . . . . . . . . . . . (602) 926-1600 Tortuga Promotions Nationwide* . . . . . . . . . . . . . . . (480) 966-9076

emeRgency seRvices ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . (602) 765-6162 Rapid Response Services LLC Metro Phoenix . . . . . . . . . . . . . (480) 833-0224 Valley Protective Services, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 777-0003

employment & BackgRound scReening Crimshield, Inc Nationwide. . . . . . . . . . . . . . . . (888) 422-2547

employment seRvices AAA Apartment Staffing Valleywide* . . . . . . . . . . . . . . . (602) 840-0258 ALLSTAFF Services, Inc.™ (HQ) Statewide . . . . . . . . . . . . . . . . . (602) 277-3381 ALLSTAFF Services, Inc.™ (Tucson) Statewide . . . . . . . . . . . . . . . . . (520) 296-1666 ApartmentJobs.com Nationwide* . . . . . . . . . . . . . . . (877) 682-6200 BG Staffing Metro Phoenix . . . . . . . . . . . . . (602) 385-1092 Career Strategies, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 955-5811 DORADO Personnel Tucson* & Surrounding Area* . (520) 323-3350 Renoir Staffing, LLC Metro Phoenix . . . . . . . . . . . . . (800) 573-6647

eneRgy seRvices Bottom Line Utility Solutions, Inc. Nationwide. . . . . . . . . . . . . . . . (949) 707-1311 Promise Energy Nationwide. . . . . . . . . . . . . . . . (800) 282-2000

exeRcise equipment Above & Beyond Fitness Repair, LLC Valleywide* . . . . . . . . . . . . . . . (480) 272-9361 Advanced Exercise Equipment Nationwide* . . . . . . . . . . . . . . . (602) 708-3764 American Fitness Services Metro Phoenix* . . . . . . . . . . . . (480) 664-7115 Commercial Fitness Superstore Statewide* . . . . . . . . . . . . . . . . (480) 838-0555 Comm-Fit Arizona Metro Phoenix* . . . . . . . . . . . . (480) 580-0252 FitLogistix Nationwide. . . . . . . . . . . . . . . . (480) 273-4353 Gym Source Statewide . . . . . . . . . . . . . . . . . (480) 775-1496 Marathon Fitness Inc. Nationwide* . . . . . . . . . . . . . . . (800) 391-9496 Promaxima Fitness Nationwide* . . . . . . . . . . . . . . . (713) 667-9606

Fence RepaiR & installation Automatic Gate Systems, Inc. Metro Phoenix . . . . . . . . . . . . . (602) 267-7778 Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . (602) 494-1556 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

FiBeRglass RepaiR & tuBs Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739

Financial seRvices Edward Jones Nationwide. . . . . . . . . . . . . . . . (480) 895-3254 TruWest Credit Union Metro Phoenix* . . . . . . . . . . . . (602) 629-1899

FiRe & Flood RestoRation Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . (623) 266-2761 Arizona Fire & Water Restoration, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 775-8000 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . (602) 765-6162 Faith Restoration Metro Phoenix* . . . . . . . . . . . . (480) 813-5619 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 GXS Construction Valleywide* . . . . . . . . . . . . . . . (602) 224-1120 Har-Bro West, Inc. Metro PHX* & Metro Tucson* . (480) 449-3900 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Praxis Construction Group Statewide* . . . . . . . . . . . . . . . . (800) 709-3347 Servpro of Central Glendale/West Phoenix Metro Phoenix* . . . . . . . . . . . . (602) 252-0569 Servpro of Gilbert and Chandler South Metro Phoenix* . . . . . . . . . . . . (480) 558-7620 Specialty Water Damage Restoration LLC Metro Phoenix* . . . . . . . . . . . . (602) 291-9030 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . (520) 888-4826

FiRe alaRms Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . (480) 507-2850 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 Safeguard Statewide* . . . . . . . . . . . . . . . . (480) 609-6200 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

FiRe extinguisHeRs Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . (480) 507-2850 Desert State Fire Statewide* . . . . . . . . . . . . . . . . (480) 264-3763 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

FiRe HydRants Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

FiRe spRinkleRs Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . (480) 507-2850 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

FlooR coveRings Arizona Flooring and Interiors Statewide* . . . . . . . . . . . . . . . . (602) 327-0284 Armstrong World Industries, Inc. Statewide . . . . . . . . . . . . . . . . . (800) 356-9321 Lowe’s Inc. Nationwide* . . . . . . . . . . . . . . . (623) 414-0920 Marathon Fitness Inc. Nationwide* . . . . . . . . . . . . . . . (800) 391-9496 Mohawk Industries Statewide* . . . . . . . . . . . . . . . . (330) 620-6151 Shaw Industries Nationwide* . . . . . . . . . . . . . . . (714) 317-9999 Wilkinson Floor Covering, Inc Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

FuRnituRe & upHolsteRy seRvices Cort Furniture Rentals (Tucson) Statewide* . . . . . . . . . . . . . . . . (520) 881-0070 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207

FuRnituRe Rentals AZ Furniture and Mattress Liquidators Metro Phoenix . . . . . . . . . . . . . (623) 582-1550 Cort. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Valleywide* & Some Tucson* . (480) 831-8851

geneRal contRactoR/constRuction management R & E Contracting, LLC Metro Phoenix* . . . . . . . . . . . . (623) 570-1605 Tofel Construction (Tucson) Statewide* . . . . . . . . . . . . . . . . (520) 571-0101

geneRal contRactoR-licensed Arizona Fire & Water Restoration, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 775-8000 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Davis Companies Valleywide . . . . . . . . . . . . . . . . (909) 795-0077

geneRal contRactoR-licensed/Bonded FoR comm/Res. All Struct LLC Metro Tucson* . . . . . . . . . . . . . (520) 247-3793 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 730-0594 Finocchiaro Construction LLC Metro Phoenix . . . . . . . . . . . . . (602) 971-0337 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091

Fortress General Contracting, Inc. Maricopa County* . . . . . . . . . . (480) 736-3951 Gorman Roofing Services, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 262-2423 Marbecc Custom Designs Statewide* . . . . . . . . . . . . . . . . (480) 836-8261 MT Builders Statewide . . . . . . . . . . . . . . . . . (480) 443-3376 Property Rock Resources Valleywide . . . . . . . . . . . . . . . . (602) 466-0093 Seamless Services, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 964-1052 Summit Builders Construction Company Statewide . . . . . . . . . . . . . . . . . (602) 840-7700 ZZone Construction, LLC Metro Phoenix . . . . . . . . . . . . . (623) 594-7663

glass & scReen Cheaper Window Glass Valleywide* . . . . . . . . . . . . . . . (602) 995-2102 Glassbusters, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 964-4664 Open Enclose LLC Metro Tucson* . . . . . . . . . . . . . (520) 358-4553

golF caRts/utility veHicles A-1 Golf Cart Leasing West of the Mississippi* . . . . . . (480) 855-7800

gRoup puRcHasing Professional Apartment Services Nationwide* . . . . . . . . . . . . . . . (800) 875-0250

Hvac Brewer Commercial Services Valleywide* . . . . . . . . . . . . . . . (602) 789-8858 Jasper Air Metro Phoenix* . . . . . . . . . . . . (602) 814-0504

Helium & Balloons Arizona Air Boutique, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 867-4606 Unique Aire Helium & Balloons Statewide* . . . . . . . . . . . . . . . . (480) 830-0770

insuRance Adams Business Dimensions, Inc. Southwest U.S.* . . . . . . . . . . . . (602) 885-9500 Beecher Carlson Insurance Agency, LLC Statewide* . . . . . . . . . . . . . . . . (602) 996-7600 Bowman & Associates Insurance Agency Phoenix*. . . . . . . . . . . . . . . . . . (800) 456-0241 Crest Insurance Group Nationwide* . . . . . . . . . . . . . . . (480) 839-2252 LeaseTerm Solutions Western U.S . . . . . . . . . . . . . . . (678) 206-2910 Nationwide Insurance Metro Phoenix,Nationwide . . . (602) 718-1220 Networked Insurance Agents Nationwide. . . . . . . . . . . . . . . . (480) 292-9642 Nexus Partners Insurance Solutions Metro Phoenix* . . . . . . . . . . . . (480) 422-1536 San Tan Insurance Services, LLC Statewide* . . . . . . . . . . . . . . . . (480) 391-3883 SCF Arizona Phoenix. . . . . . . . . . . . . . . . . . . (602) 631-2000 The Mahoney Group (Phoenix) Mesa. . . . . . . . . . . . . . . . . . . . . (480) 214-2712 The Mahoney Group (Tucson) Tucson* & Surrounding Area* . (520) 784-6673

insuRance-claims assistance On-Site Contents Cleaning & Restoration, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 723-2534 Bennett and Porter Insurance Services Metro Phoenix . . . . . . . . . . . . . (480) 212-1150 CIBA Insurance Services Nationwide. . . . . . . . . . . . . . . . (818) 638-8525 Cox Insurance Services Statewide* . . . . . . . . . . . . . . . . (480) 907-6000 CSE Insurance Group AZ*, CA* & TX*, Nationwide* . (800) 282-6848 Pfister Insurance Agency-Farmers Insurance Statewide* . . . . . . . . . . . . . . . . (623) 581-0700 Sterling Grant & Associates, LLC Statewide* . . . . . . . . . . . . . . . . (602) 954-7200

insuRance–commeRcial Farmers Insurance - Schaffroth Agency Statewide* . . . . . . . . . . . . . . . . (480) 688-2908

insuRance-puBlic adJusteR The Greenspan Company/Adjusters International Nationwide* . . . . . . . . . . . . . . . (480) 970-7869 Shull & Associates Statewide* . . . . . . . . . . . . . . . . (623) 687-8801 Skipton & Associates, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 992-7577

inteRioR design Designs For You Nationwide* . . . . . . . . . . . . . . . (480) 517-0080 Gia Venturi Interiors Metro Phoenix* . . . . . . . . . . . . (602) 914-9223 J Bella Interiors Nationwide. . . . . . . . . . . . . . . . (480) 967-2121

inteRnet seRvices & access pRovideR Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . (520) 629-8414

key contRol & asset management HandyTrac Systems Key Control Systems. . . . . . Nationwide* . . . . . . . . . . . . . . . (800) 665-9994 KeyTrak, Inc. Nationwide* . . . . . . . . . . . . . . . (888) 539-8725

kitcHen & BatH ReFinisHing Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739

landscape and tRee seRvice Desert Appeal Landscape LLC Metro Phoenix* . . . . . . . . . . . . (480) 570-5754 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . (702) 459-3192

landscape maintenance Acacia Landscape Services, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 253-7354 The Commercial Ranger Metro Phoenix . . . . . . . . . . . . . (602) 910-4745 Empire Landscape & Maintenance, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 550-4154 Epic Landscape Construction, Inc. Metro Phoenix* . . . . . . . . . . . . (623) 516-9014 GPM Landscape Metro Phoenix . . . . . . . . . . . . . (602) 469-0652 The Groundskeeper (Gilbert) Metro Phoenix* . . . . . . . . . . . . (480) 545-0456

Landmark Land Management LLC Metro Phoenix* . . . . . . . . . . . . (602) 323-9696 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . (480) 456-0608 Quality Building Maintenance LLC Valleywide* . . . . . . . . . . . . . . . (602) 568-5944 Shamrock Landscaping, Inc. Valleywide . . . . . . . . . . . . . . . . (602) 606-7603

landscape maintenance & seRvices AME Southwest Landscape and Irrigation Metro PHX & Metro Tucson. . . (480) 558-3160 Asset Landscaping Metro Phoenix* . . . . . . . . . . . . (602) 353-8877 Gothic Grounds Management, Inc. (Phx) Metro Phoenix . . . . . . . . . . . . . (602) 540-6917 Greenway Landscape, Inc. Metro Tucson* . . . . . . . . . . . . . (520) 441-1297 Landscape Pros & Design LLC Metro Phoenix* . . . . . . . . . . . . (480) 228-9630 Rain Key LLC Metro Phoenix* . . . . . . . . . . . . (480) 239-4223 Safari Pools & Landscape Valleywide* . . . . . . . . . . . . . . . (480) 633-6494 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . (702) 459-3192 SiteWorks Metro Phoenix* . . . . . . . . . . . . (480) 820-1600 Tree Pros, LLC Valleywide* . . . . . . . . . . . . . . . (602) 216-0400 Waddell Landscape Metro Phoenix* . . . . . . . . . . . . (623) 536-2200

landscape mateRial All Rock Supply Metro Phoenix . . . . . . . . . . . . . (480) 760-5951

landscape spRinkleR seRvices Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . (602) 942-3653

landscaping seRvices Carescape Valleywide . . . . . . . . . . . . . . . . (623) 583-8700 Catalina Landscape Maintenance Tucson . . . . . . . . . . . . . . . . . . . (520) 887-1204 Details Landscaping Valleywide . . . . . . . . . . . . . . . . (623) 435-7207 Fortis Landcare Metro Phoenix* . . . . . . . . . . . . (602) 254-4447 IDT Landscaping LLC Valleywide* . . . . . . . . . . . . . . . (480) 829-8530 Integrated Landscape Management, LLC Metro Phoenix . . . . . . . . . . . . . (480) 675-7709 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . (480) 456-0608 Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . (602) 942-3653 The Groundskeeper (Tucson) Statewide* . . . . . . . . . . . . . . . . (520) 571-1575 Wild Briar Landscape Valleywide . . . . . . . . . . . . . . . . (480) 899-5192 Xeriscapes Unlimited, Inc. Phoenix*. . . . . . . . . . . . . . . . . . (602) 252-6434

leak locating RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

leasing incentives AIM Cruise Incentives Nationwide* . . . . . . . . . . . . . . . (818) 706-9822

legal seRvices Dodge & Vega PLC Statewide* . . . . . . . . . . . . . . . . (480) 656-8333 Fennemore Craig Metro Phoenix . . . . . . . . . . . . . (602) 916-5000 Gallagher & Kennedy Phoenix. . . . . . . . . . . . . . . . . . . (602) 530-8540 Snell & Wilmer L.L.P. Metro Phoenix* . . . . . . . . . . . . (602) 382-6000

low income Housing pRogRam administRation HOM, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 265-4640

mail Boxes Exterior Systems Statewide* . . . . . . . . . . . . . . . . (480) 990-3909

maintenance supplies AZ PARTSMASTER (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 233-3580 AZ PARTSMASTER (Tucson) Tucson* & Surrounding Area* . (520) 573-5828 HD Supply Facilities Maintenance Valleywide* . . . . . . . . . . . . . . . (800) 431-3000 Maintenance Supply Headquarters Phoenix. . . . . . . . . . . . . . . . . . . (480) 760-4100 The Home Depot Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 309-9756

management consulting & tRaining Occupancy Solutions LLC Nationwide* . . . . . . . . . . . . . . . (800) 865-0948

maRketing, ReseaRcH & statistics Pierce-Eislen AZ, CO & Southern CA . . . . . . (480) 663-1149 RealData, Inc. Southwest U.S. . . . . . . . . . . . . . (602) 789-1223

masonRy Fence & wall RepaiR Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

mattResses AZ Furniture and Mattress Liquidators Metro Phoenix . . . . . . . . . . . . . (623) 582-1550

mold & asBestos Remediation Arizona Fire & Water Restoration, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 775-8000 ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . (602) 765-6162 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

mold Removal & clean up BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . (602) 944-2645

moRtgage lendeR Johnson Capital Nationwide. . . . . . . . . . . . . . . . (602) 957-1112

moRtgage, Real estate & insuRance seRvices Amerifirst Financial, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 743-4509 Keystone Commercial Capital Nationwide* . . . . . . . . . . . . . . . (602) 997-3810

moving & stoRage On The Move, Inc. Nationwide* . . . . . . . . . . . . . . . (800) 645-9949

neigHBoRHood Revitalization Phoenix Revitalization Corporation (non-profit) Phoenix*. . . . . . . . . . . . . . . . . . (602) 259-6895

odoR elimination Biosweep of Phoenix Statewide* . . . . . . . . . . . . . . . . (602) 639-1902 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091

online leasing VaultWare Nationwide* . . . . . . . . . . . . . . . (480) 905-3668

online Rent payments Property Solutions Nationwide* . . . . . . . . . . . . . . . (602) 324-9223 RentPayment Nationwide. . . . . . . . . . . . . . . . (866) 289-5977

paging systems Corporate Answer/Arizona Action Paging Nationwide* . . . . . . . . . . . . . . . (602) 244-1833

painting seRvices A Real Deal Painting Statewide* . . . . . . . . . . . . . . . . (623) 362-9561 Accent Painting & Construction Inc. Statewide . . . . . . . . . . . . . . . . . (480) 614-5839 C & M Homes & Commercial Services Metro Phoenix* . . . . . . . . . . . . (480) 836-7222 CertaPro Painters Statewide* . . . . . . . . . . . . . . . . (480) 962-8180 Empire Community Painting Statewide* . . . . . . . . . . . . . . . . (480) 560-8525 Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . (480) 539-2696 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Giant Painting and Construction, Inc. Metro Phoenix . . . . . . . . . . . . . (602) 993-4681 Imperial Contracting Valleywide* . . . . . . . . . . . . . . . (480) 892-9157 Indigo Painting Valleywide* . . . . . . . . . . . . . . . (602) 304-0800 Investment Painting Services, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 242-5737 JLS Companies Metro Phoenix* . . . . . . . . . . . . (480) 703-1967 LeBreck Painting, Inc. Metro Tucson* . . . . . . . . . . . . . (520) 628-3582 Metzger’s Painting Professionals, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 672-5069 One 80 Painting Metro Phoenix* . . . . . . . . . . . . (602) 997-1434 Papago Painting, Ent. Statewide* . . . . . . . . . . . . . . . . (602) 340-0886 Paramount Painting, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 369-5717 Synergy Painting, Inc. AZ*, CO* & UT* . . . . . . . . . . . (602) 469-8449

painting supplies Dunn-Edwards Paint Corporation (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 689-5136 Glidden Professional Metro Phoenix* . . . . . . . . . . . . (480) 948-0757 Frazee Paint Industries Phoenix*. . . . . . . . . . . . . . . . . . (303) 371-5600 Sherwin-Williams Statewide* . . . . . . . . . . . . . . . . (602) 861-3171

paRking lot & dRiveway seRvices Performance Paving & Sealing, LLC Metro Phoenix* . . . . . . . . . . . . (480) 816-5305

pavement maintenance Asphalt Technologies / KFM Striping and Curb Company Valleywide* . . . . . . . . . . . . . . . (602) 462-9114 Bates Paving & Sealing, Inc. Statewide* . . . . . . . . . . . . . . . . (520) 741-2100 Cactus Asphalt Statewide* . . . . . . . . . . . . . . . . (602) 370-3363 Dunn-Edwards Paint Corporation (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 444-7240 Dynamite Paving and Sealcoat, Inc. Phoenix. . . . . . . . . . . . . . . . . . . (602) 258-9588 M.R. Tanner Paving and Maintenance Statewide . . . . . . . . . . . . . . . . . (480) 633-8500 Morgan Pavement AZ*, NM* & NV* . . . . . . . . . . . (480) 646-4781 Performance Paving & Sealing, LLC Metro Phoenix* . . . . . . . . . . . . (480) 816-5305 Quality Emulsions, LLC Statewide . . . . . . . . . . . . . . . . . (480) 619-4100 SealMaster AZ Statewide* . . . . . . . . . . . . . . . . (602) 253-4660

payRoll, aso,peo Oasis Outsourcing Statewide* . . . . . . . . . . . . . . . . (602) 405-7033

pest contRol seRvices All Bed Bugs Begone, LLC Statewide* . . . . . . . . . . . . . . . . (480) 659-9011 Alpha Pest Control Metro PHX* & Metro Tucson* . (800) 256-8612 Amera Sun City Pest Control Metro Phoenix* . . . . . . . . . . . . (623) 979-6467 Arizona Pest Squad, LLC Metro Phoenix . . . . . . . . . . . . . (480) 544-1115 Burns Pest Elimination (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 971-4782 Burns Pest Elimination (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 882-4776 City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 944-0099 Eliminex Termite & Pest Control Metro Phoenix* . . . . . . . . . . . . (602) 942-2847

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units). Apartment News • February 2013

HomeTeam Pest Defense Metro Phoenix . . . . . . . . . . . . . (480) 929-7620 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 964-8900 Mike’s Swat Team Pest and Termite Control Valleywide* . . . . . . . . . . . . . . . (602) 944-7700 Northwest Exterminating-Tucson Tucson . . . . . . . . . . . . . . . . . . . (520) 888-5779 Nose Knows LLC Metro Phoenix* . . . . . . . . . . . . (480) 370-4767 Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . (602) 942-3653 Smart Pest Solutions Valleywide* . . . . . . . . . . . . . . . (480) 621-8438 Terminix Metro Phoenix . . . . . . . . . . . . . (602) 431-4980 Western Exterminator Company Metro PHX* & Metro Tucson* . (602) 273-1681

pet waste clean up & Removal Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . (602) 633-4994

pigeon contRol KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 964-8900

pipe Renewal & RestoRation RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

playgRound maintenance & contRactoR Safe and Sound Playgrounds Statewide* . . . . . . . . . . . . . . . . (480) 888-8784

plumBeRs Alliance Plumbing Service & Repair Phoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020 Marlin Services Maricopa County* . . . . . . . . . . (602) 470-1040

plumBing contRactoRs & seRvices Alliance Plumbing Service & Repair Phoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020 Arizona Plumbing Services, Inc. Maricopa County* . . . . . . . . . . (602) 442-8757 Armor Plumbing & Boiler MetroPHX* & Metro Tucson*. . (480) 782-9324 Belsito Plumbing LLC Statewide* . . . . . . . . . . . . . . . . (480) 425-9900 Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . (480) 835-8220 Brewer Commercial Services Valleywide* . . . . . . . . . . . . . . . (602) 789-8858 D.W. Plumbing and Maintenance Inc. Metro Phoenix* . . . . . . . . . . . . (602) 789-1920 Delta Mechanical, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 898-0007 Grace Plumbing Services, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 704-3785 Plumb Plumbing LLC Pima County* . . . . . . . . . . . . . . (520) 629-0504 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Rooter 2000 Plumbing and Drain Valleywide . . . . . . . . . . . . . . . . (480) 967-5943 Roto-Rooter Service & Plumbing Co. Maricopa County* . . . . . . . . . . (800) 381-4161 Roto Rooter Plumbers (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 741-0796 West Coast Plumbing & Air Metro Phoenix* . . . . . . . . . . . . (623) 582-1117

plumBing FixtuRes & supplies Ferguson Enterprises, Inc. Tucson* & Surrounding Area* . (520) 792-1700 Plumbing Suppliers Inc. Metro Tucson* . . . . . . . . . . . . . (520) 326-6433 Roto Rooter Plumbers (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 741-0796

plumBing pRoducts manuFactuReR Moen Incorporated Nationwide* . . . . . . . . . . . . . . . (440) 962-2000

political consulting Capitol Consulting, LLC Phoenix. . . . . . . . . . . . . . . . . . . (602) 712-1121

pool FuRnituRe manuFactuReR Leisure Creations Nationwide. . . . . . . . . . . . . . . . (866) 765-6726

pool seRvice & RepaiR Silver Lining Pool Service, LLC Metro Phoenix* . . . . . . . . . . . . (480) 359-6380

pool/patio FuRnituRe-ReFuRBisHing Sun Patio Furniture Nationwide* . . . . . . . . . . . . . . . (480) 227-2776

pRinting & maRketing Allegra-Integrated Marketing & Print Solutions Metro Phoenix*,Nationwide*. . (480) 941-4842 DP Solutions, Inc. Metro Tucson . . . . . . . . . . . . . . (520) 393-3551 SIGNWORX Nationwide* . . . . . . . . . . . . . . . (602) 268-1875

pRocess seRvice & evictions AAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953 Acquisition Process Serving Statewide* . . . . . . . . . . . . . . . . (602) 486-5894

pRoFessional poopeR scoopeR & poRteR seRvice Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . (602) 633-4994

pRopeRty management soFtwaRe AppFolio, Inc. Nationwide* . . . . . . . . . . . . . . . (805) 617-2163 NQUEUE BillBack, LLC Nationwide* . . . . . . . . . . . . . . . (602) 426-1550 Yardi Systems, Inc. Nationwide* . . . . . . . . . . . . . . . (805) 699-2040

pRopeRty tax consulting R.L. Cohen & Associates, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 640-9777 Thomson Reuters Nationwide. . . . . . . . . . . . . . . . (480) 270-6011

puBlic HealtH Public Health . . .American Lung Association in Arizona Metro Phoenix* . . . . . . . . . . . . (602) 258-7505 Maricopa County Tobacco Use Prevention Program Maricopa County . . . . . . . . . . . (602) 372-7272

Real estate BRokeRs/commeRcial CB Richard Ellis Worldwide . . . . . . . . . . . . . . . . (602) 735-5555

Marcus & Millichap (Cliff David) Valleywide* . . . . . . . . . . . . . . . (602) 952-9669 Marcus & Millichap (Pete TeKampe) Metro Phoenix* . . . . . . . . . . . . (602) 952-9669 Marcus & Millichap (Richard Butler) Metro PHX & Metro Tucson. . . (602) 952-9669 Transwestern Commercial Services Valleywide* . . . . . . . . . . . . . . . (602) 956-5000

Real estate BRokeRs/multi-Family Apartment Realty Advisors Statewide* . . . . . . . . . . . . . . . . (602) 252-4232 PTE Real Estate Group Metro Phoenix* . . . . . . . . . . . . (480) 344-1732

Real estate seRvices/consulting Michael A. Lieb, Ltd. Metro Phoenix . . . . . . . . . . . . . (602) 870-9741

ReFinisHing/ResuRFacing Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739 NuSurface Phoenix Metro, LP Statewide* . . . . . . . . . . . . . . . . (602) 395-2007

ReFuse Removal & Recycling seRvices Republic Services Valleywide* . . . . . . . . . . . . . . . (602) 442-5997 Saguaro Environmental Services Pima County* . . . . . . . . . . . . . . (520) 745-8820

Renovation supplies Renovations Plus Nationwide. . . . . . . . . . . . . . . . (303) 465-9009

RenteRs insuRance Assurant Specialty Property Nationwide. . . . . . . . . . . . . . . . (702) 824-1384 Bader Company Nationwide. . . . . . . . . . . . . . . . (888) 223-3726 Better NOI Nationwide. . . . . . . . . . . . . . . . (888) 219-9105 Renters Legal Liability, LLC Nationwide* . . . . . . . . . . . . . . . (801) 994-0237

Resident ReFeRRal seRvices Apartment Hunters . . . . . . . . . . . . . Valleywide* (602) 863-1500

Retention/Resident seRvices AIM Cruise Incentives Nationwide* . . . . . . . . . . . . . . . (818) 706-9822 Apartment Life Statewide . . . . . . . . . . . . . . . . . (623) 243-0120 Rainbow Housing Assistance Corporation Metro Phoenix . . . . . . . . . . . . . (623) 889-3391

Revenue management soFtwaRe Rainmaker Nationwide. . . . . . . . . . . . . . . . (678) 578-5700

RooF coatings Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Red Mountain Roofing, LLC. Metro PHX* & Metro Tucson* . (480) 268-7379 RenCo, LLC Statewide* . . . . . . . . . . . . . . . . (602) 867-9386 Roofing Southwest AZ*, NV* & South CA*. . . . . . . (480) 752-8550

RooFing seRvices Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Broken Arrow Construction Company Statewide* . . . . . . . . . . . . . . . . (480) 890-2322 Diversified Roofing Corporation Metro Phoenix,Metro Tucson. . (602) 850-8265 Diversified Roofing Corporation of Tucson Metro Tucson . . . . . . . . . . . . . . (520) 670-1004 Gryphon Companies, Inc. . . . . . . . . Statewide* (480) 994-5500 Inca Roofing, Inc. . . . . . . . . . . . . . . . Statewide* (602) 544-0998 Jim Brown & Sons Roofing Co. Inc Statewide* . . . . . . . . . . . . . . . . (623) 247-9252 KY-KO Roofing Systems . . . . . . . Metro Phoenix (602) 944-4600 Paramount Roofing Metro Phoenix* . . . . . . . . . . . . (480) 292-7929 Red Mountain Roofing, LLC. Metro PHX* & Metro Tucson* . (480) 268-7379 RenCo, LLC Statewide* . . . . . . . . . . . . . . . . (602) 867-9386 Roofing Southwest AZ*, NV* & South CA*. . . . . . . (480) 752-8550 Seamless Services, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 964-1052 Starkweather Roofing, Inc Statewide* . . . . . . . . . . . . . . . . (602) 997-0529 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427 Sunvek Metro Phoenix* . . . . . . . . . . . . (623) 349-7663 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . (520) 888-4826 United Asset Services Nationwide* . . . . . . . . . . . . . . . (602) 340-8274 Western Roofing Systems, Inc. AZ*, NV* & South CA*. . . . . . . (480) 967-8073

RooFing and wateR pRooFing consultants Arizona’s Roof Consultant, LLC Statewide* . . . . . . . . . . . . . . . . (480) 557-6255

RuB systems Conservice Utility Management & Billing Nationwide* . . . . . . . . . . . . . . . (866) 866-0333 Multifamily Utility Company Nationwide* . . . . . . . . . . . . . . . (800) 266-0968

scReen dooRs & Bug scReens Blind Co. Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8098

scReening seRvices AmRent Nationwide* . . . . . . . . . . . . . . . (855) 214-4743 Residentcheck Nationwide. . . . . . . . . . . . . . . . (972) 404-0808

scReening seRvices/cRedit RepoRts AAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953 Airfactz Nationwide* . . . . . . . . . . . . . . . (800) 729-7776 Better NOI Nationwide. . . . . . . . . . . . . . . . (888) 219-9105 Contemporary Information Corporation Nationwide* . . . . . . . . . . . . . . . (800) 754-0009 CoreLogic SafeRent Nationwide* . . . . . . . . . . . . . . . (623) 670-3273 Credit Plus, Inc. Nationwide. . . . . . . . . . . . . . . . (800) 258-3488 Investigative Screening Valleywide* . . . . . . . . . . . . . . . (480) 305-1350 LexisNexis Resident Screening Nationwide* . . . . . . . . . . . . . . . (480) 272-7862 National Tenant Network - Arizona (NTN-AZ) Statewide* . . . . . . . . . . . . . . . . (480) 607-5288 On-Site.com Nationwide* . . . . . . . . . . . . . . . (602) 616-3279 RealPage, Inc. Worldwide* . . . . . . . . . . . . . . . (877) 325-7243 Reliable Background Screening Nationwide* . . . . . . . . . . . . . . . (602) 870-7711 The Screening Pros Nationwide* . . . . . . . . . . . . . . . (602) 540-8786

secuRity deposit alteRnatives Better NOI Nationwide. . . . . . . . . . . . . . . . (888) 219-9105 SureDeposit Nationwide. . . . . . . . . . . . . . . . (800) 531-7873

secuRity guaRd seRvices A Urban Tactical Security Metro Phoenix* . . . . . . . . . . . . (602) 328-0005 Blue Steel Security Services Statewide* . . . . . . . . . . . . . . . . (602) 283-4827 Eagle Eye Security Services, LLC Metro PHX* & Metro Tucson* . (623) 826-2067 Elite Protective Services Phoenix. . . . . . . . . . . . . . . . . . . (480) 792-1515 Emerald Security Group Metro PHX* & Metro Tucson* . (623) 251-6056 Hite Security, LLC. Metro Tucson . . . . . . . . . . . . . . (520) 298-8834 Layne Security LLC Metro Phoenix*,PHX* & Surrounding Area* . . . . . . . . . . . . . . . . . . . . . . . . . (623) 377-6847

secuRity seRvices A Urban Tactical Security Metro Phoenix* . . . . . . . . . . . . (602) 328-0005 Core Security Services Valleywide* . . . . . . . . . . . . . . . (602) 518-6597 Multicom, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 244-1100 Securitas Security Services USA Nationwide* . . . . . . . . . . . . . . . (602) 414-3659 Securitas Security Services USA (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 296-3833 Signal 88 Security Valleywide* . . . . . . . . . . . . . . . (623) 580-9416 Tatalovich & Associates, Inc. Phoenix. . . . . . . . . . . . . . . . . . . (602) 264-0007 Valley Protective Services, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 777-0003

seweR & dRain cleaning Brewer Commercial Services Valleywide* . . . . . . . . . . . . . . . (602) 789-8858 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

seweR line cameRaing RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

sHopping evaluations Ellis, Partners in Mystery Shopping (EPMS) Nationwide* . . . . . . . . . . . . . . . (972) 256-3767

signs Fusion Sign and Design Nationwide* . . . . . . . . . . . . . . . (602) 288-8903 SIGNWORX Nationwide* . . . . . . . . . . . . . . . (602) 268-1875 Tile Signs & Graphics Statewide . . . . . . . . . . . . . . . . . (480) 967-6029

social netwoRking The I Too Corp Nationwide* . . . . . . . . . . . . . . . (920) 254-9400

soFtwaRe FoR apaRtment/Residential pRopeRty mgmt AmSI Nationwide. . . . . . . . . . . . . . . . (404) 644-3203

solaR eneRgy Harmon Solar Statewide* . . . . . . . . . . . . . . . . (623) 879-0010

steps Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . (602) 494-1556 Neece Precast & Supply Phoenix. . . . . . . . . . . . . . . . . . . (602) 242-1869 STIMCO Precast Products Nationwide* . . . . . . . . . . . . . . . (480) 898-8132 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

stReet sweeping All City/Tri City Power Sweep Valleywide* . . . . . . . . . . . . . . . (602) 678-0059 Epic Sweeping Service Valleywide* . . . . . . . . . . . . . . . (623) 516-9014 Sunstate Sweeping, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 415-1506 Sunstate Sweeping, LLC. (Tucson) Tucson* & Surrounding Area* . (520) 293-0400

suB-FlooRing Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

suB-meteRing Comptrol Technologies Valleywide* & Tucson* . . . . . . (602) 392-2292 Conservice Utility Management & Billing . . . . . Nationwide* . . . . . . . . . . . . . . . (866) 866-0333 Minol USA Statewide . . . . . . . . . . . . . . . . . (888) 766-1253 National Exemption Service, Inc. Nationwide. . . . . . . . . . . . . . . . (800) 241-8651 NWP Services Corporation Nationwide* . . . . . . . . . . . . . . . (949) 735-2625 Spectrum Phoenix, LLC dba Edison Micro Utilities Statewide* . . . . . . . . . . . . . . . . (602) 274-1030

Utilities Management Concepts, Inc. Nationwide. . . . . . . . . . . . . . . . (626) 303-5553

supplies - electRical, HaRdwaRe & plumBing Wilmar Industries, Inc. Valleywide . . . . . . . . . . . . . . . . (800) 345-3002

swimming pool deck ResuRFacing Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Imagine Architectural Concrete, LLC. Statewide . . . . . . . . . . . . . . . . . (480) 557-5533 Superior Pool Construction Statewide . . . . . . . . . . . . . . . . . (602) 395-0700 The Sharper Edge, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 539-6566

swimming pool design, const. & Remodel Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

swimming pool Renovation commeRcial Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

swimming pool RepaiR & Remodel Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Safari Pools & Landscape Valleywide* . . . . . . . . . . . . . . . (480) 633-6494

swimming pool ResuRFacing Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

swimming pool supplies & cHemicals Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Leslie’s Poolmart Inc. Valleywide* . . . . . . . . . . . . . . . (602) 366-3926 Specialty Cleaning Valleywide* & Metro Tucson* . (480) 241-7525

tecHnology consulting LeeShanok Network Solutions Statewide* . . . . . . . . . . . . . . . . (520) 888-9122 LeeShanok Network Solutions (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 277-5757 Virtual Office Global, LLC Metro Phoenix,Nationwide . . . (602) 297-5255

telepHone answeRing & messaging systems Answer Phoenix Metro PHX* & Metro Tucson* . (602) 248-8080 Corporate Answer/Arizona Action Paging Nationwide* . . . . . . . . . . . . . . . (602) 244-1833

telepHone systems Century Link Statewide* . . . . . . . . . . . . . . . . (800) 366-8201 Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . (520) 629-8414

teRmite elimination Arizona Exterminating Metro PHX* & Metro Tucson* . (602) 275-8555 Arizona Exterminating (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 327-7400 City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 944-0099 Dynamic Pest Solutions, LLC Metro Phoenix . . . . . . . . . . . . . (602) 721-9851 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 964-8900

towing & paRking enFoRcement AMP Towing & Recovery Statewide* . . . . . . . . . . . . . . . . (602) 437-1849 Arizona Parking Enforcement Metro Phoenix* . . . . . . . . . . . . (480) 232-6556 Arizona Parking Management by Bronco Metro Tucson* . . . . . . . . . . . . . (520) 885-1925 Charity Towing Metro Phoenix . . . . . . . . . . . . . (602) 249-2169 Go Green Environmental Metro Phoenix* . . . . . . . . . . . . (480) 274-0043

towing seRvice All City Towing Valleywide* . . . . . . . . . . . . . . . (480) 255-2489 All Valley Impound/United Road Towing Valleywide* . . . . . . . . . . . . . . . (602) 523-3322 Kwik Tow Valleywide* . . . . . . . . . . . . . . . (623) 444-1020 R & M Towing LLC Valleywide . . . . . . . . . . . . . . . . (602) 415-1565 SWAT Towing & Parking Enforcement Towing Service Valleywide* . . . . . . . . . . . . . . . (480) 644-8181

tRee seRvice All Year Round Expert Tree Care Metro PHX* & Metro Tucson* . (602) 647-4747 Arizona Treeworks Valleywide* . . . . . . . . . . . . . . . (602) 841-2900 Phoenix Tree Service, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 866-2013 Premier Tree Service Inc Valleywide* . . . . . . . . . . . . . . . (602) 550-4154 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . (480) 456-0608 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . (702) 459-3192 Top Leaf Tree Service Metro Phoenix* . . . . . . . . . . . . (480) 833-6465 Tree Doctors, Inc. East Valley*. . . . . . . . . . . . . . . . (480) 844-4037 Tree Pros, LLC Valleywide* . . . . . . . . . . . . . . . (602) 216-0400 Treetek Statewide . . . . . . . . . . . . . . . . . (602) 705-1110

Salt River Project (SRP) Valleywide* . . . . . . . . . . . . . . . (602) 236-4480

utility allocation Billing Comptrol Technologies Valleywide* & Tucson* . . . . . . (602) 392-2292 Multifamily Utility Company Nationwide* . . . . . . . . . . . . . . . (800) 266-0968

utility Bill auditing National Exemption Service, Inc. Nationwide. . . . . . . . . . . . . . . . (800) 241-8651

vending seRvices Larsen Vending Metro Phoenix* . . . . . . . . . . . . (602) 257-8727 Vilar Vending, Inc. Metro Phoenix . . . . . . . . . . . . . (480) 502-0905

video liBRaRy DVD in Demand Statewide* . . . . . . . . . . . . . . . . (480) 234-9684 Resident Entertainment Services Nationwide* . . . . . . . . . . . . . . . (623) 399-8859

video mysteRy sHopping Business Observations West of the Mississippi* . . . . . . (623) 594-2113 The Buyer’s View, LLC Statewide . . . . . . . . . . . . . . . . . (623) 594-0544

wasHeRs & dRyeRs - coin meteRed Coin & Professional Equip. Company Phoenix*. . . . . . . . . . . . . . . . . . (602) 248-0808 Coin & Professional Equip. Company (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 790-7377 Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (602) 722-6959 Excalibur Laundries, Inc Statewide* . . . . . . . . . . . . . . . . (714) 437-9000 Macgray Intelligent Laundry Systems Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Macgray Intelligent Laundry Systems (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729

waste management Right Away Disposal Metro PHX & Metro Tucson. . . (480) 907-9298 Valet Waste Nationwide. . . . . . . . . . . . . . . . (813) 247-7524 Waste Consolidators, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 897-3601 Waste Management Statewide* . . . . . . . . . . . . . . . . (888) 964-9760

wateR conditioning & puRiFication Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

wateR conseRvation Bottom Line Utility Solutions, Inc. Nationwide. . . . . . . . . . . . . . . . (949) 707-1311

wateR damage/stRuctuRal dRying & mold Remediation Ace Construction Services, LLC Valleywide* . . . . . . . . . . . . . . . (602) 840-4500 Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . (623) 266-2761 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . (602) 765-6162 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 First Choice Restoration, Inc Metro PHX & Metro Tucson. . . (480) 981-1131 Har-Bro West, Inc. Metro PHX* & Metro Tucson* . (480) 449-3900 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304

wateR HeateRs Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

wateR vending Arjencia Water Metro Tucson . . . . . . . . . . . . . . (520) 882-0200 RainMaker Technologies Tucson* . . . . . . . . . . . . . . . . . . (520) 745-9117

weBsite development G5 Nationwide. . . . . . . . . . . . . . . . (541) 633-7271

welding Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . (602) 494-1556 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

window cleaning Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . (480) 659-9141

window coveRing Apartment Interior Supply Valleywide . . . . . . . . . . . . . . . . (480) 964-7600 B&B Window Coverings, LLC Phoenix. . . . . . . . . . . . . . . . . . . (480) 991-1500 Blind Co. Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8098

uniFoRms, appaRel & accessoRies Tortuga Promotions Nationwide* . . . . . . . . . . . . . . . (480) 966-9076

utilities APS Statewide* . . . . . . . . . . . . . . . . (602) 250-2966 Conservice Utility Management & Billing Nationwide* . . . . . . . . . . . . . . . (866) 866-0333

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units). 20

Apartment News • February 2013

GE Appliances is the #1 choice of * property managers and owners!

• Local delivery from local inventory • Next-day delivery available • GE expert installation service available • GE owned and operated service organization For additional information on GE Appliances, contact the GE office at 461 W. Apache Trail #135, Apache Junction, AZ 85120. Phone: 800-782-8045. *Based on an independent survey of property management personnel comparing 14 to 18 cu. ft. refrigerators.

Apartment News • February 2013 68815_2_ca_ prop_mgnt_10_1p.indd 1

21 12/22/11 2:45 PM

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ON-SITE

Vol. 22 Issue 2

February 2013

Published 22 Years

SEATTLE • TACOMA • OLYMPIA • EVERETT 17,000 PAPERS MAILED MONTHLY

PUGET SOUND APARTMENT OWNERS, PROPERTY MANAGERS & MAINTENANCE PERSONNEL

Published in association with: Washington Apartment Association, IREM & Washington Multifamily Housing Association

Thurston County Market Improves

Seattle - Apartment Insights 4th quarter results show the Thurston County market rebounding a bit after a period of decline, according to Tom Cain of Apartment Insights. The data are from his Seattle firm’s statistics and trends on 50+ unit properties in Pierce, Kitsap and Thurston counties. Pierce, Kitsap, Thurston 4Q12 VACANCY: 6.6% The market vacancy for conventional, stabilized 50+ unit properties in all three counties is 6.6%, down slightly from 6.74% last quarter. The vacancy rate was 7.02% a year ago. The vacancy rate for all properties, including those in lease-up is 7.68%. Pierce: 6.55% Pierce County's vacancy rate of 6.55% is an improvement over the 6.65% rate last quarter. A year ago it was 6.43%. Continued on page 11

past, but all of those skills translated in this professional world as a powerful set of abilities. Leasing was the first job I ever held where I felt like I was bring something worthwhile to the job, rather than just learning from it. Knowing that I found a place in this world where I “fit” perfectly…that was a powerful motivator for me, and still is today. TLT: What do you consider your greatest success in your career? HB: It’s cheesy, but the greatest success moments in my career are when I’m looking at a room of people, teaching something, and I can see the light bulb over one of their heads switch on. They get this look and you just know that some how you’ve been able to reframe an idea or a concept in a way that they just…get it.

Current Resident or

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Every single one of those moments are my greatest successes, because I know it makes someone’s career better. TLT: Who was the most influential person in the early part of your career? What did you learn from them? HB: Hands down, Lisa Trosien has been my beacon in this industry. Besides being one of the most talented and smartest people I know, she’s my mentor, my guide, my friend, my cheerleader, and, when I need it, the person who sticks a pin in my ego to deflate it back down to a normal level. I took my very first class in this industry from her when I started on site, and after watching her for less than 20 minutes I knew exactly what Continued on page 9

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Chapter 27 Institute of Real Estate Management IREM® LOOKS BACK ON POSITIVE 2012 LEGISLATIVE RESULTS

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in the Market Tightness Index. Beyond that, markets were quite tight three months ago, and remain tight today. New construction has picked up considerably since its 2009 low, but is still playing catch-up with the increase in demand for apartment residences.” Key findings include: Financing remains constrained to top markets. Only 12 percent reported construction financing as available for all types of apartments in all markets. Similarly, slightly more than a quarter (28 percent) thought acquisition financing was available for all properties in all markets. For both construction and acquisition financing, 43 percent of respondents indicated that capital was available for primary markets but constrained in secondary and tertiary markets. Market Tightness Index declined to 45 from 56. The change ends an 11-quarter run for the index at 50 or higher. Fifty-nine percent of respon-

dents said that markets were unchanged, reflecting stable demand conditions. One quarter of respondents saw markets as looser, up from 14 percent in October, while 16 percent viewed markets as tighter. The Sales Volume Index decreased slightly from 51 to 49. Nearly half (47 percent) of respondents said that markets were unchanged, reflecting stable demand conditions. One quarter of respondents saw markets as tighter, with nearly the same (26 percent) indicating looser markets. The Equity Financing Index remained unchanged at 56. This reflects the 14th quarter in a row with the index above 50. Approximately two-thirds (68 percent) viewed equity financing as unchanged, while 20 percent of respondents thought equity financing was more available and only 8 percent indicated equity financing was less available. Debt Financing Index declined from 65 to 57. Seven in ten (71 per-

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cent) reported conditions as unchanged, and only 6 percent believed that borrowing conditions for debt financing had worsened – the eighth consecutive quarter in the single digits. Full survey data are available at www. nmhc.org/goto/61043. About the survey: The January 2013 Quarterly Survey of Apartment Market Conditions was conducted January 7-14, with 87 CEOs and other senior executives of apartment-related firms nationwide responding. To view this release online, visit www. nmhc.org/goto/61044.

Based in Washington, D.C., NMHC is a national association representing the interests of the larger and most prominent apartment firms in the U.S. NMHC’s members are the principal officers of firms engaged in all aspects of the apartment industry, including owners, developers, managers and financiers. One-third of Americans rent their housing, and over 14 percent live in a rental apartment. For more information, contact NMHC at 202/974-2300, e-mail the Council at info@nmhc.org, or visit NMHC’s web site at www.nmhc.org.

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Snuggles or Sneezing? What’s more to love than a cuddly bundle of joy who greets you every day after work? On the other end of the spectrum, what is worse than finding out one month after settling into the perfect apartment that your allergies don’t agree with the previous tenant’s pet? Deciding how to designate individual properties as pet-friendly or with a no-pet policy is like choosing between never having chocolate again or having 10 bars every day for the rest of your life. Attempting to rent a unit in the middle of the winter is difficult enough already; when you have a no-pet policy, that singles out about 50% of your already narrow target market. Also, what apartment manager wants to deny rent to a

cold tenant and his dog during Christmas time? These questions race through a manager ’s head from the second that a potential tenant mentions anything about a pet. The goal of every property management company is to find the perfect balance between satisfying the tenant and protecting the property owner ’s investment. Delegating pet friendly properties is a very significant issue because right off the bat it can either turn a tenant away or reinforce their commitment. There are many lasting consequences that come with renting to tenants with pets. A pet deposit is always either too high or too low according to the tenant and manager respectively. Upon move-in it seems

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completely unreasonable to throw down that much money for an animal and upon move out, the manager often gets ripped off having to cover damage costs that outweigh the deposit. According to how many properties you have, allocate a certain percentage as pet friendly and a certain percentage as non-pet buildings, so that you have points of reference for your potential renters. There are many significant steps that owners and property managers should take when addressing pets within each property: • Review the pet policy among the staff members. Adjust the policy and maintain a balanced perception of your target market in relation to the potential renters that present themselves at given times of the year. • Specify what’s allowed to applicants before they move in. Things can get sticky if you are misleading as well as the other way around. Be strict in enforcing guidelines but clear and honest at the same time. • Thoroughly check that all licensing, identifications and vaccinations are completed and accounted for. This is the easier portion of the pet process, because when it

comes to these documents, either they’re present or they’re not. • Outline tenant responsibilities; make it clear in the lease and in person all of the responsibilities that a pet owner holds at your given property. Make sure the decision to permit pets or not complies with the Fair Housing Act. • Constantly edit and renew your pet policy while mandating fees. Corrections are very important as time goes by; however, ensuring that your corrections fulfill the law is just as significant! Solution: Associate your pet-friendly properties with companies similar to “Doghouse Properties,” which provides a portal connecting all the properties in a given area who accept pets. This will establish those buildings and help them thrive with almost no vacancy while preserving newer buildings or designated buildings for those with allergies who don’t prefer pets. This is a winwin solution where fewer animals go towards shelters and more people live in comfortable environments! Continued on page 5

On-Site Northwest • February 2013

ON-SITE Snuggles ...continued from page 4 Ultimately, you will be able to successfully approach how to deal with pets at your property by reviewing, ensuring and reacting. Review your pet policy so that no questions go unanswered. Being confident and thorough attracts more residents and prevents confusion down the road when inevitable pet problems arise. Ensure that your tenant has done everything neces-

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sary to prepare their pets for living at that unit and that they are knowledgeable of all the requirements. React to problems and situations that present themselves so that you are constantly upgrading and perfecting your pet policy. In the end you will be able to provide people with the home of their dreams whether it’s raining cats and dogs or not.

By Lauren Ginder, Pacific Crest Property Management Contact info: Lauren can be reached at 206-812-9144 or via email at: ginderl@pacificcrestpm.com www.pacificcrestpm.com

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On-Site Northwest • February 2013

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IREM® Looks Back on Positive 2012 Legislative Results The Institute of Real Estate Management (IREM®), strongly committed to legislative advocacy, helped to generate significant legislative results in 2012 of benefit to its members, other commercial real estate professionals and allied interest groups. Among the most notable of these victories, some achieved in collaboration with the NATIONAL ASSOCIATION OF REALTORS® (NAR) and other groups, are these: Lease Accounting IREM has strongly opposed proposed changes that would require businesses to recognize assets and liabilities arising from lease contracts, certain that they could lead to bloated balance sheets and a host of other potential problems. These changes differ from current regulations that allow leases to be considered operating expenses that do not appear on balance sheets. During a visit by 265 IREM® Members to Capitol Hill last April, the members took the accounting issue to their elected officials. Specifically, they requested that their legislators sign onto a bipartisan lease accounting “Dear Colleague”

letter, which encourages the Financial Accounting Standards Board (FASB) to complete a comprehensive and detailed economic impact study to better understand the major implications of the new lease accounting proposal. Following the meetings, 61 Congressional members signed onto the letter. In June of 2012, FASB and the International Accounting Standards Board (IASB) discussed a new proposal which is expected to be released in 2013 that potentially may be more reasonable. Carried Interest The carried interest issue has long been on IREM’s radar screen. In addition to participating in a coalition monitoring potential changes to carried interest policy, IREM® Members lobbied this issue on Capitol Hill in April. Members urged Congress to vote against any legislation that would change tax rates in ways that may discourage future commercial real estate investment, particularly in an already fragile market. IREM was successful in heightening legislators’ awareness of this issue and keeping carried interest rates unchanged throughout 2012.

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National Flood Insurance Extension IREM strongly supported the extension of this vital program, an extension which President Obama signed into law effective through 2017. This is a multifaceted victory for homeowners, businesses, banks and real estate professionals for it assures coverage, where necessary, to obtain a mortgage. Marketplace Equity Act IREM has been advocating for more equitable sales tax policies, such as the Marketplace Equity Act (H.R. 3179 and S. 1832). This legislation would simplify and streamline the tax collection process for online retailers. Many online retailers have an unfair advantage in that their tax collection is not required or regulated, while brick and mortar stores must charge and record a sales tax. This inequity encourages consumers to buy more products online, ignoring physical establishments. Last spring, IREM® Members lobbied Congress on this issue. As a consequence, they helped to secure at least five new co-sponsors to proposed legislation by the House of

Representatives supportive of IREM’s position. Additionally, they motivated many more members to take interest in the issue. Lead-based Paint in Commercial Building This issue has long been a concern to IREM and its membership. In 2012, IREM and the coalition it joined were successful in stalling any movement to finalize and implement new rules for lead-based paint dust in commercial buildings. The U.S. Environmental Protection Agency has until December 31, 2016 (moved back from an original date of February, 2014 for paint on the exterior of a building) to finalize regulations to address lead-paint dust. IREM will continue to fight for fair and reasonable regulations for commercial and multifamily real estate management. www.irem.org.

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ON-SITE

Dear Maintenance Men: By Jerry L'Ecuyer & Frank Alvarez

Dear Maintenance Men: I have a large brick patio with a number of flower containers on the brickwork. The gardener is not careful enough when he waters and this has resulted in some calcification of the bricks. I want to clean up the patio bricks and remove the calcium buildup with a solution that will not kill the grass surrounding the patio. Thanks for your advice. Douglas

Dear Maintenance Men: I have a public sidewalk that runs on two sides of my property. The sidewalk has cracks and holes. Who is responsible for the sidewalk repairs and maintenance? I also have some old telephone wires attached to my building that are not in use anymore. Can I cut those down or are they the responsibility of the phone company? Stacey Dear Stacey: Let’s start with the sidewalk. Every city is different and in most cases the city owns the sidewalk and obligates the property owner to be responsible for the sidewalk maintenance. Some cities will be responsible if a city tree buckles the sidewalk. It will be best to call the city your property is in and discuss the issue. Often times just a call to the city and informing them that the sidewalk has become a trip and fall hazard will be enough for them to send out a repair crew. Be aware that the property owner may be ultimately responsible for a trip and fall lawsuit; check your liability insurance. The telephone wires coming from the utility pole to your property or junction box belongs to the telephone company and they are responsible for the maintenance of the wires. The wires leaving the junction box and going into the property belong to the property owner. If you deem these wires to be defunct and non-operational, it is your right to repair or remove them. Be

Dear Douglas: There are a number of methods to getting rid of calcium build up on your bricks. Any product that will not harm the grass might not be strong enough to remove the build-up. Limeaway in a spray bottle and a brush would be the easiest and safest to try first. If Limeaway does not work, try a solution of muriatic acid (pool acid) and water. This mixture will kill any grass it contacts, so work sparingly with a sponge or brush. Be careful as muriatic acid is strong and will etch the concrete and brickwork. Wear rubber gloves and eye protection. Mix a small amount of acid into a bucket of water, increasing the ratio of acid and water until the calcium starts to break down. Work on a small area with lots of rinse water to dilute the cleaning solution as you go. After you remove the calcium, sealing the bricks will help keep the calcium buildup from coming back.

aware that rewiring a property after the wires are removed will be the property owner’s responsibility and it could be expensive. In other words; be sure the wires you are cutting down will never be needed again. Dear Maintenance Men: How do I determine if it is time to replace a roof or just have some maintenance or minor repairs done? Ed Dear Ed: Determining if a roof actually needs replacement or should be repaired is sometimes more of an art than a science. An old roof in good condition that has roof leaks may be as simple to solve as an inspection of the roof flashing system. The roof flashing is where the roof meets a different material or changes course. For example roof flashing is found around the chimney, in valleys, where the roof transitions to vertical a wall or around vent pipes. Any roof transition area is a potential roof leak. Keeping the roof flashings in good order is the first line of defense. However, should your roof be experiencing leaks in several different areas, missing granules (bald spots) and pooling; might be an indication of a roof past its prime and ready for replacement. In the case of a shingle roof, the tell tale signs are more obvious. For example a shingle roof may exhibit curling edges, loss of granules and material brittle-

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ON-SITE 6 Questions ...continued from front page I wanted to do with my career. I remember approaching her after that class, introducing myself and asking her what steps I had to take to do the job she was doing. She inspired my path through this industry and through my career, and I can never repay her enough for it. I’m confident in saying that I would not be the person I am today had our life paths not crossed in such a significant way. TLT: What are the biggest legislative topics/concerns right now? HB: In my home area, Washington state, we just legalized pot. As you might imagine, this presents some interesting challenges in the world of apartment management. One of the biggest confusion points that people have is thinking that smoking pot is now a protected class under Fair Housing – it’s not. Just because it’s legal to smoke it, doesn’t make it protected. It’s like cigarettes, and as we all know, those have nothing to do with the Fair Housing laws. For tax credit properties, it can get even more complicated. The new laws in the state of Washington have caused a bit of confusion…and most of that’s rooted in the fact that the laws aren’t even set yet. TLT: If you were talking to a multifamily newbie, what advice would you give them as they begin their career?

HB: I’d tell them that the key to this industry and being successful in it boils down to relationship management. It’s not enough to just never burn your bridges. Anyone can avoid doing that if they’re smart. Strive to be someone who can take the common relationship where you say “hi” socially, but don’t really know anything in depth about the person besides that you want them to buy from you, and turn that in to a relationship where each person is giving as much as getting. You want to build relationships that are mutually beneficial, where respect and integrity are the cornerstones of the construction. A person that can achieve that is a relationship artist. Competency in relationship management is a must… Artistry in relationship management.

of advice is one that was told to me during my first week in this industry, and it has served me well. Finally, in the same vein as number 2, if you’re afraid to teach your subordinates to do new duties because you “won’t have anything to do,” then you’re failing not only them, but yourself as well. You’re a manager. You got your job by being competent enough to convince someone that you deserved the promotion, so why let yourself feel threatened by someone else’s success? Your job is to build your team, not keep them down. The best managers I know are the ones who are secure in their own abili-

ties, so they have no problem helping someone else grow. Heather Blume is the Imagination In Charge at Behind the Leasing Desk Training & Consulting Services in Seattle, Washington. She works with clients across the country on a variety of topics in the multifamily and customer service industries, and her blog at www.behindtheleasingdesk.com is read by hundreds of property management professionals each month. Always accessible, you can reach her on Facebook, LinkedIn, Twitter, Google+, and, of course, via email at heather@behindtheleasingdesk.com

TLT: Generally speaking, what 2 or 3 pieces of advice would you give to a room full of property managers? HB: First,for the love of all things holy, please take your lunch, take it away from your desk, and eat something that has a lot of protein in it. Because when you don’t eat or eat something that messes with your blood sugar and you get cranky at 4PM, your staff mirrors your mood…only they show it to your residents. Eat your lunch. Secondly, most managers already have learned this (some of them the hard way), but you can’t cut someone’s throat to get their job. This piece

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left,” as well as “proceed with caution.” You probably think I am leading up to a discussion of bright, brilliant, breathtaking signage to attract prospective renters to your communities. Right? Wrong! Here is MY question:

Q: Wouldn’t it be great if everyone who came into your community was wearing a sign to clearly communicate their most important needs and preferences, as well as thoughts and feelings? - WANTED: 2 bedroom apartment with lots of closet space. I like to work out, ride my bike on sunny days and cozy up to a warm fireplace with a good book on a cold winter morning. WARNING: I am extremely allergic to cats, value my privacy and resent being asked basic, mundane qualifying questions for the sole purpose of filling out a guest card! HANDLE WITH CARE: My husband was just diagnosed with cancer and I need to rent an apartment near the hospital where he is having his surgery and ongoing treatments. AND, the list goes on . . . .

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and uncomfortable to “qualify” prospective renters, as you may feel like you are being intrusive. – I commend you for respecting the privacy of your clients. However, you cannot determine what someone needs in a new home if you don’t take the time to get to know that person. Most people will naturally talk about themselves, their family, work, interests, etc., if given the opportunity to do so. They may even reveal the circumstances of their move. This will enable you to offer an apartment (or choice of apartments) to best meet their needs. You may also learn enough to sell them on (specific) benefits of your community, its location or the local area, that fulfill other requirements they have besides just housing. For those individuals who feel uncomfortable articulating their needs or just aren’t open to a lot of fact-finding questions, it’s best to seek their permission before proceeding. For example: “Is it okay if I ask you a few questions so I will have a better understanding of what you need?” AND THEN: “Is there something speContinued on page 11

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On-Site Northwest • February 2013

ON-SITE Thurston ...continued from front page Fife at 5.38% has the lowest vacancy rate among the seven submarkets in Pierce. The Tacoma South submarket is the highest at 7.27%.

Kitsap: 7.34% The market softened again in Kitsap County with the vacancy rate climbing from 6.43% to 7.34% this quarter. Port Orchard holds the distinction of being the only submarket to improve from last quarter, and the one with the lowest vacancy rate, 6.32%. The weakest submarket is Bremerton, where the rate shot up to 8.47%.

Thurston: 6.21% It's encouraging to see Thurston County show improvement after three straight quarters of increasing vacancies. The rate dropped to 6.21% from 7.36% last quarter. The lowest vacancy rate at 5.95% can be found in Tumwater; the highest at 6.39% is in Lacey. Olympia improved the most with a drop of 200 basis points.

The overall rate for rental incentives for the three-county area is 3.42%, up from 3.18% in the previous quarter. The rate of rental incentives fell $3 per month in Pierce, but rose $13 per month in Kitsap and Thurston. Forty-six percent of the properties in the three-county area are offering incentives, up from 43% in the third quarter.

RENTAL INCENTIVES Pierce: $24 per Month (2.97%) Kitsap: $38 per Month (4.20%) Thurston: $41 per Month (4.77%)

RENTS: $852 Average rents for the overall market remain unchanged at $852. Rents have been flat since 2Q 2011.

Shoptalk ...continued from page 10 cific you are looking for? What is most important to you in your new home?” To state that you have the “perfect” apartment for someone you know nothing about is presumptuous at best, rude and uncaring at worst. MAKING the time to discover what your clients need, will not only help you close the front door on a rental, but the back door on a lease renewal. Renters will remain residents for the very same reasons they leased in the first place. – It’s your job to know what those reasons are, and regularly remind them!

Pierce: $841 per Month $0.99 per Square Foot Kitsap: $904 per Month $1.07 per Square Foot Thurston: $839 per Month $0.99 per Square Foot Rents fell $1 per month in Pierce, and rose $10 in Kitsap and $3 in Thurston. NEW CONSTRUCTION Two properties opened for leaseup in Pierce County totaling 372 units. One of these is the 140-unit Continued on page 18

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On-Site Northwest • February 2013

Contact Scott Paust at 206-786-0484 11

ON-SITE

How To Manage A Difficult Property Management Employee! © By Ernest F. Oriente, The Coach Having to manage a difficult employee is never fun and can be the most challenging part of your responsibilities as a property management professional. While never easy, this article will address a step-by-step way to consistently and confidently handle the most challenging employee situations. In addition, how you handle a difficult employee will send a strong and powerful message to those who still work for your property management company. Addressing the problem: When you first realize you are having a problem with one of the members of your property management team, bring this individual behind closed doors and discuss your specific concerns. The conversation should be brief and to the point, making certain your employee understands the concerns you have and the improvements you expect. Be specific with your comments and only address the business concerns you have, setting aside any personal issues. Of course, always look to support this member of your team in any way possible with the intention of a positive outcome.

Tip From The Coach: As this is the first meeting you are having with your employee to discuss your concerns, take notes during this meeting, record the date on your notes, and place them into this person’s employee file. This will serve as a reminder of the problems you expressed during this meeting and will document the first time you asked this employee to specifically improve their performance. This first meeting is also the perfect time to review together this person’s written job description as another way to clarify your expectations.

Tip From The Coach: After you present your written memo outlining your concerns, have your employee sign and date this document which validates the points discussed during this meeting. In your memo, be certain to include the words, “failure to improve your performance, may lead to termination.” This makes your intentions perfectly clear. Of course, always consult with your immediate supervisor, your human resource department and your legal counsel, prior to presenting your memo, so everyone is in the loop.

Terminating this employee: If necessary, termination of this employee may be required. If so, make the termination, swiftly. This person’s attitude can be detrimental to the morale of your property management team and their attitude might be affecting those around them. A termination meeting should be done at the end of the day so this person’s departure will not disrupt others. Lastly, make certain this termination meeting is brief, state exactly why this person is being terminated and have all final paperwork ready for signature.

Tip From The Coach: Sadly, the termination of an employee is not a pleasant part of being in property management. On a positive note, take the time to analyze what went wrong and look for possible solutions. Ask yourself, “was this person the perfect fit for the position, did we give this person proper training, could I have done anything to change the course of this situation?” In asking these questions, sometimes very positive improvements can be made. Employee terminations and the investment to hire a new person, is expensive and should not be taken lightly. Want to ask some additional questions about how to handle a difficult employee? Send an E-mail to ernest@ powerhour.com and The Coach will Email you a free PowerHour invitation. Author’s note: Ernest F. Oriente, a business coach since 1995 [29,900 hours], a property management industry professional since 1988--the author of SmartMatch Alliances--and the founder of PowerHour...[ www.powerhour.com and www.powerhourseo.com and www.pirmg. Continued on page 13

On-Site Northwest • February 2013

ON-SITE How ...continued from page 12 com ], has a passion for coaching his clients on executive leadership, hiring and motivating property management SuperStars, traditional and Internet SEO/SEM marketing, competitive sales strategies, and high leverage alliances for property management teams and their leaders. He provides private and group coaching for property management companies around North America, executive recruiting, investment banking, national utility bill auditing [ www.powerhour.com/propertymanagement/utilitybillaudit.html ] national real estate and apartment building insurance [ www.powerhour.com/propertymanagement/insurance.html ], SEO/SEM web strategies, national WiFi solutions [ www.

powerhour.com/propertymanagement/ nationalwifi.html ], powerful tools for hiring property management SuperStars and building dynamic teams, employee policy manuals [ http://www.powerhour.com/ propertymanagement/employeepolicymanuals.html ] and social media strategic solutions [ http://www.powerhour.com/ propertymanagement/socialmedialeadership.html ]. Ernest worked for Motorola, Primedia and is certified in the Xerox sales methodologies. Recent interviews and articles have appeared more than 7000 times in business and trade publications and in a wide variety of leading magazines and newspapers, including Smart Money, Inc., Business 2.0, The New York Times, Fast

Company, The LA Times, Fortune, Business Week, Self Employed America and The Financial Times. Since 1995, Ernest has written 200+ articles for the property management industry and created 350+ property management forms, business and marketing checklists, sales letters and presentation tools. To subscribe to his free property management newsletter go to: www.powerhour.com. PowerHour® is based in Olympic-town…Park City, Utah, at 435-615-8486, by E-mail ernest@pow erhour.com or visit their website: www. power hour.com.

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WASHINGTON MULTI-FAMILY HOUSING ASSOCIATION President • Jay Olson Vice President • Joe Manca Past President • Cassandra Haavisto Treasurer • Mike Ashbrook 18300 Cascade Ave. S., Suite 130 Tukwila, WA 98188 (425) 656-9077 (425) 656 9087 (fax) admin@wmfha.org

Secretary • Gail Duke Vice President of Suppliers Council • Barry Savage Executive Director • Jim Wiard

Honoring On-Site Employees for Excellence

his month, WMFHA held their 3rd annual Emerald Awards celebration. The Emerald Awards gala is an industry event which allows our members to recognize the hard working and dedicated individuals who represent the multifamily industry so well. The best and brightest talent gathered to share a celebration of industry members who were nominated for award categories such as Community Manager of the Year, Maintenance Supervisor of the Year, Leasing Consultant of the Year, and many other categories. Presentations were also given for property categories such as New Development of the Year and Community of the Year. Industry supplier categories such as Industry Partner of the Year and Social Awareness were also presented. Nominations were open during the fall, followed by an extensive

judging process. Over 220 nominations were submitted. Finalists were determined in 26 categories, and subsequent evaluations included panel interviews. Our Emerald Awards Committee did an outstanding job of organizing this year’s program. Over 700 supportive colleagues, friends and family of our nominees attended the awards dinner, with special emcee Brad Goode from KOMO 4 Morning News announcing the recipients of the awards along with our Emerald Sponsors. Many winners were humbled by their selection and thanked their team members and industry mentors for their success. The support nominees received from their companies and fellow employees, exhibited through frequent episodes of joyous cheering, was extremely touching and gratifying.

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A special presentation was made to Cheryl Bozarth, Executive Director for DAWN, the Domestic Abuse Women’s Network. WMFHA donated $10,150 to DAWN, proceeds from our recent Chili Cook-off charity event. The culmination of the evening was in the presentation of the Lifetime Achievement Award, in recognition of an individual’s exceptional and sustained efforts, contributions and outstanding achievements in multifamily housing. This year’s award was bestowed upon John Goodman. Mr. Goodman founded Pinnacle, one of the nation’s largest third party fee management companies, and is currently the Chairman of Goodman Real Estate, a leading investor, owner and developer of real estate throughout the country. As with many of our events, we could not offer a truly quality and professional event without the support and sponsorship of our industry partners. Look forward to additional events coming soon designed to enhance information exchange, cre-

ate networking opportunities and provide education and skill building for our membership. These include quarterly membership meetings, an upcoming Maintenance Summit hands-on education and trade show event for site maintenance personnel, and a leadership and leasing Education Conference and Exposition for management personnel. Check out our website at www. wmfha.org for photos of the evening or see us on Facebook. For a complete listing of the Emerald Award recipients in all categories, please see the acknowledgements shown on this page. All nominees are truly winners as for them, it is an honor just to be nominated by their peers for these prestigious awards. We all look forward to next year’s nominations, finalists and award recipients. Thank you to all who played a role in making this evening so special.

A Moment To Shine At The Third Annual Emerald Awards

Over 700 people gathered on February 6, 2013 as the Washington Multi-Family Housing Association held the third annual Emerald Awards. After a lengthy, thorough nomination and judging process of over 220 nominees, the Emerald Award recipients were announced at an elegant black tie gala. Please join us in acknowledging the accomplishments of the 2013 Emerald Award recipients. Rookie of the Year - Office Rebecca Chambers-Weidner Apt. Homes Rookie of the Year - Maintenance Taylor Cross-BRE Properties, Inc. Leasing Consultant of the Year 1-300 Units Mica Abenojar-Riverstone Residential Leasing Consultant of the Year 301+ Units Michelle Scearce-Greystar Curb Appeal 1-150 Units Chateau Woods-Pinnacle Curb Appeal 151+ Units Beaumont Apts-Alliance Residential Assistant Manager of the Year 1-300 Units Presented by Apartments.com

Carolina Hernandez-Pinnacle Assistant Manager of the Year 301+ Units Presented by Apartments.com

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On-Site Northwest • February 2013

ON-SITE

Tired of Sending Hard Earned Money Down the Toilet?

Attend the March 20 Event at Ferguson Plumbing and learn about the New “Premium” WaterSense toilets, and Saving Water Partnership rebates.

his event is open to Property Mangers and Owners, Plumbers, Contractors, and Small Commercial Business Owners and coincides with the recognition of “Fix a Leak Week” and International Plumbing Day. If your properties’ existing toilets were installed before 1994, you should consider replacing them with the new 1.06 gallons per flush WaterSense labeled “Premium” highefficient toilets. Here are several great reasons for making the change: • Customers who replace their old water-guzzling toilets with a Premium WaterSense toilet may be eligible for a $200 rebate per toilet. • Some customers who make the switch can save up to $150 per year on their water bills for each toilet.

• Replacing older toilets removes the threat of being a victim of a leaky toilet. Some leaks are silent and can waste customers up to $200 per year for each toilet. • The new Premium toilets save 20 percent more water compared to the current WaterSense models – meaning more dollars in your pocket. • Premium toilets are performance proven – with the flushing capacity three times of a normal toilet!

• FREE LUNCH! • An opportunity to meet with and talk to distributors about the new generation of WaterSense toilets and see them on display. • Educational videos and information by professionals in the plumbing business.

Get started today! Visit www.savingwater.org or call Billie Fisher at 206-615-1282.

Join us for this special event where there is such a thing as a free lunch! Drop by on March 20, 2013 at Ferguson Plumbing, 4100 West Marginal Way SW anytime from 10 AM to 2 PM. A variety of 1.06 gallon per flush WaterSense–labeled toilets will be on display by distributors. There are many reasons to attend, including:

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WASHINGTON APARTMENT ASSOCIATION President • Rob Trickler

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Dryer Vent & Chimney Cleanings: When? Why? Why is it important to clean your chimneys and dryer vents and how often should this be done? Chimneys: The smoke of any wood-burning firplace is vented through the passage-way of a chimney called a flue. This is true opf brick chimneys or the newwer metal pipe chimneys. This smoke combined wit a chemical reaction caused by the burning

leaves a residue on the inside of this passage called creosote. This creosotc is flammable and dangerous it becomes. This is why a chimney needs to be cleaned on a regular basis. How often is determined by usage; but in a rental situation where you, the owner of the property, are ultimately responsible for the maintenance and safety of the property, it is best to be prudent. In fact some insurance

companies in order to insure a property, require annual inspections and cleanings. So it is always better to be safe than sorry. Also, any trained and qualified chimney sweep (especially if they are certified) can and should do a safety inspection to ensure that all is safe and up to code with the chimney and fireplace (or other heating device) in the home and recommend solutions for things that are not. Dryer Vents: When clothes are being dried, the excess lint is exhausted through the vent of the dryer. This lint will build up if it is not cleaned out and can cause you, the property owner or manager two serious problems: 1) A clogged dryer vent will severely lessen the efficiency of the dryer causing it to take much longer than necessary to dry the clothes. This wastes electricity and money. 2) Also this built up lint is flammable and as such is a fire hazzard to your property. Again, this is a situation of being safe rather than sorry.

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When is the best time to clean our chimneys and dyer vents: Because your tenants are less likely to use their heating devises during the Spring and Summer, these are the best times to clean these chimneys. Also by doing this, you will be sure that the chimneys are clean and safe when they are needed during the heating season (Fall and Winter). Dryer vents are not as seasonal, usually being used all your long. But very often you can get a discount for getting the chimneys and dryer vents at your properties cleaned at the same time and it is always more cost effective to clean these (both chimneys and dryer vents) in bulk rather than a few at a time. So keep your properties cost effective and safe for your tenants. Get your chimneys and dryer vents cleaned and inspected regularly by a trained and qualified Chimney Professional. Article submitted by Portland Chimney & Masonry, Inc.

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ON-SITE

Builder Confidence in the 55+ Housing Market Ends Year on a PositiveON-SITE-NW Note SEA

Builder confidence in the 55+ housing market for single-family homes showed continued improvement in the fourth quarter of 2012 compared to the same period a year ago, according to the National Association of Home Builders’ (NAHB) latest 55+ Housing Market Index (HMI) released today. The index increased 10 points to a level of 28, the fifth consecutive quarter of year over year improvements. “We continue to see increased optimism from builders and developers in the 55+ housing segment,” said Bob Karen, chairman of NAHB’s 50+ Housing Council and managing member of the Symphony Development Group. “Those customers who had been on the sidelines waiting for more stability in their local markets are starting to make their move toward either purchasing a home or renting an apartment that is designed to more specifically suit their lifestyle.” There are separate 55+ HMIs for two segments of the 55+ housing market: single-family homes and multifamily condominiums. Each 55+ HMI measures builder sentiment based on a survey that asks if current sales, prospective buyer traffic and anticipated six-month sales

for that market are good, fair or poor (high, average or low for traffic). An index number below 50 indicates that more builders view conditions as poor than good. Although all components of the 55+ single-family HMI remain below 50, they have improved significantly from a year ago: present sales climbed 10 points to 27, expected sales for the next six months increased 12 points to 38 and traffic of prospective buyers rose nine points to 24. The 55+ multifamily condo HMI still remains the weakest segment of the 55+ housing marketing, but did post an increase of six points to 19. All 55+ multifamily HMI components increased compared to a year ago as present sales rose five points to 17, expected sales for the next six months climbed eight points to 25 and traffic of prospective buyers rose six points to 21. Meanwhile, the 55+ multifamily rental indices, which had already recovered substantially in 2011, remained relatively stable in the fourth quarter, although there was a slight pullback due to uncertainty about the low-income housing tax credit—the financial driver behind a significant portion of apartments

built for this segment of the market. Present production dropped three points to 31, expected future production dipped one point to 34, current demand for existing units dropped four points to 38 and expected future demand fell five points to 39. Feb, Apr,market, Jun, “Like the overall housing the 55+ segment of the market is undergoing a slow but steady recovery,” said NAHB Chief Economist

VALLEY, METRO, ARIZONA serious obstacles to a continued and APT

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David Crowe. “That said, there are

stronger recovery. While problems with tight credit conditions for buyers and obtaining accurate appraisals are still lingering, new problems like spot shortages and rising costs for labor, materials and lots are Aug, Oct, Dec beginning to emerge.” www.nahb.org

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ON-SITE Thurston ...continued from page 11 Bella on Canyon, featured in the photo. It is located in Puyallup and was developed by Woodworth Capital. There are only 553 units under construction and 368 units planned in the three-county area. OBSERVATIONS Overall the three-county area showed little improvement over the last quarter. While Thurston and Kitsap showed positive gains in rents, this was offset by a slight rent drop in Pierce, which has more than twice the number of units than Kitsap

and Thurston. The biggest improvement for the three-county area was a slight drop in the vacancy rate to 6.60%. Unfortunately, rental incentives increased a little to 3.42%. The best news was in Thurston County. The vacancy rate dropped 115 basis points to 6.21% after three consecutive quarters of increasing vacancy rates. Tom Cain of Apartment Insights is a member of the nonprofit Central Puget Sound Real Estate Research Committee in charge of providing apartment rent

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Professional Publishing, Inc www.TheLandlordTimes.com

METRO

PORTLAND & VANCOUVER

Vol. 17 Issue 2

Published 17 Years

February 2013

MONTHLY CIRCULATION TO MORE THAN 20,000 IN PORTLAND/VANCOUVER APARTMENT OWNERS, PROPERTY MANAGERS, ON-SITE & MAINTENANCE PERSONNEL Published in association with: METRO Multifamily Housing Association; Rental Housing Association of Oregon; IREM & Clark County Rental Association

2013 Forecast Good Fundamentals But Vacancies to Rise

This issue of the Barry Apartment Report is based on the recent speech given by Mark D. Barry, MAI, Apartment Appraiser, with research and professional contribution from Patrick O. Barry, Appraiser Assistant and Phillip E. Barry, Apartment Broker. In 2012, we started the year with optimism about an improving job market and broad economic recovery. The Portland area economy continued on a long slow path of recovery from the depths of the recession, though it has been excruciatingly slow. While Portland Metro is clearly doing better than many other metro areas, we continue to be impacted by a slow national recovery. So what is happening here? Portland Economy: Good news in 2012 includes Intel’s Continued on page 9

Name Change to Better Represent Membership

Portland, Oregon: At a recent strategic planning meeting the Board of Directors of Metro Multifamily Housing Association revealed the approved name change to Multifamily NW. This name change better reflects the current and future membership and work of the association. The new name was chosen to retain the associations brand equity while more broadly representing the industry’s varied and changing business climate. “Making the change to “Multifamily NW”- The association promoting quality rental housing Continued on page 3 Page 2

than a few retail jobs in my past, but all of those skills translated in this professional world as a powerful set of abilities. Leasing was the first job I ever held where I felt like I was bring something worthwhile to the job, rather than just learning from it. Knowing that I found a place in this world where I “fit” perfectly…that was a powerful motivator for me, and still is today.

Current Resident or

PRSRT STD US Postage PAID Portland, OR Permit #5460

switch on. They get this look and you just know that some how you’ve been able to reframe an idea or a concept in a way that they just…get it. Every single one of those moments are my greatest successes, because I know it makes someone’s career better. TLT: Who was the most influential person in the early part of your career? What did you learn from them? HB: Hands down, Lisa Trosien has been my beacon in this industry. Besides being one of the most talented and smartest people I know, she’s my mentor, my guide, my friend, my cheerleader, and, when I need it, the person who sticks a pin in my ego to deflate it back down to a normal level. I took my very first class in this industry from her when I started on site, and after watching her for less than 20 minutes I knew exactly what I wanted to do with my career. I remember approaching her after that class, introducing myself and asking her what steps I had to take to do the job she was doing. She inspired Continued on page 5

PRESIDENT'S MESSAGE Page 6

PRESIDENT'S MESSAGE Page 10 Chapter 29 Institute of Real Estate Management

IREM® LOOKS BACK ON POSITIVE 2012 LEGISLATIVE RESULTS Page 14

Clark County Rental Association

MARCH 16TH SAVE THE DATE!!!

MULTIFAMILY NW President • Paul Hoevet Past President • Jeff Denson Vice President • Pam McKenna Secretary • Kirsten Bailey Treasurer • Chris Hermanski

JEFF DENSON MMHA President

On January 22nd with a great deal of excitement our Association announced our new name. After long and thoughtful consideration by the Board of Directors, staff and membership we have changed our name Multifamily NW. As the current President I believe that the process has resulted in a good choice for a name that will take us into the future. . Our Association was founded 20 years ago by a group of dedicated

16083 SW Upper Boones Ferry Road, Suite 105, Tigard, OR 97224 503-213-1281, 503-213-1288 Fax www.multifamilynw.org

President's Message professionals from the Multifamily Housing Industry. At that time, these founding members were looking for better representation of the Multifamily Industry in the Portland Metropolitan area. They formed the Metro Multifamily Housing Association. Through their vision and devotion and with the commitment of their successors, the organization has grown to be the region’s premier resource for the Multifamily Industry.

looking to support our members’ needs for education and legislation regardless of where their properties are located in the region. Our new name, Multifamily NW, represents our growing membership, eliminates any misconception that we are part of the regional elected government in Portland and allows us to continue to expand our footprint and our influence throughout the region. We will continue to be the premier resource for the Multifamily Industry. We are now Multifamily NW – The Association Promoting Quality Rental Housing.

In the last twenty years, our Association has become the voice for Industry Advocacy work at various levels of state and local government. This increased advocacy resulted in confusion on the part of legislators when they heard the Metro part of the Association’s name. Often legislators in Oregon State Government would mistakenly associate us with Metro – the elected regional government. Over the last two decades, the Association membership has also grown substantially. Our membership both current and new is growing in all parts of the region. We are

Multifamily NW 2013 Events: MARK YOUR CALENDAR! February 20, 2013 12:00 PM - 1:00 PM - PDX Monthly Luncheon: Marijuana in Oregon and Washington - What is a landlord to do?

February 27, 2013 8:00 AM - 12:00 PM - ELEVATE: Mold Awareness - Portland, OR February 28, 2013 8:00 AM - 12:00 PM - ELEVATE: Maintenance Boot Camp - Bend, OR

February 26, 2013 1:00 PM - 5:00 PM - ELEVATE: Fair Housing - Portland, OR

February 28, 2013 12:30 PM - 2:30 PM - ELEVATE: Fair Housing - Bend, OR

visit www.multifamilynw.org for more dates

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The Landlord Times - Metro • February 2013

retains our brand and accurately reflects the growth and work of our membership,” states Immediate Past Board President, Jeff Denson. “It builds on our collective strength and will also make our individual businesses stronger in the long term. I believe this change will help the industry and association continue to focus on the issues of quality rental housing throughout the region,” he continues. According to Executive Director Deborah Imse, “Our membership is growing and this change reflects the forward movement of the association and the forward movement of

the markets we serve.” As a result of the name change Multifamily NW will also incorporate a new logo design and website which will soon be revealed. The website is updated frequently, with important technical resources, documents and forms, as well as educational and training. For more information about the benefits of Multifamily NW—The association promoting quality rental housing contact Executive Director, Deborah Imse @ 503. 213-1281 or visit www. multifamilynw.org

About the Form: The Smoke Alarm/Carbon Monoxide Alarm form serves as the required written notice for the tenant to read and sign at lease-up. The form allows the landlord to specify the type of alarms, testing instructions, and battery replacement. It also informs the tenant of the $250 fine should the alarm be removed, tampered, or if the batteries taken out. It also specifies that it is the tenant’s responsibility to report any deficiency in either the smoke alarm or carbon monoxide alarm to the landlord immediately in writing. The Washington State version M005 WA has been updated for 2013 with the new requirement that nearly all rental properties in the state of Washington have carbon monoxide alarms installed. SMOKE ALARM / CARBON MONOXIDE ALARM DATE __________________________________________ PROPERTY NAME / NUMBER ___________________________________________________________________________________________________________________________________________________________________ RESIDENT NAME(S) ___________________________________________________________________________

___________________________________________________________________________

UNIT NUMBER ___________________________________ STREET ADDRESS ___________________________________________________________________________________________________________________________________________________________________________ CITY ___________________________________________________________________________________________________________________________________________________ STATE ___________________________________ ZIP _____________________________________________________________

Advertise in the Landlord Times Metro Circulated to over 20,000 Apartment owners, On-site, and Maintenance personnel monthly. Call 503-221-1260 for more information.

THE RESIDENT SHALL: TEST THE ALARMS AT LEAST EVERY SIX MONTHS AND REPLACE THE BATTERIES AS NEEDED; AND NOT REMOVE OR TAMPER WITH A PROPERLY WORKING SMOKE ALARM AND/OR A PROPERLY WORKING CARBON MONOXIDE ALARM, INCLUDING REMOVING WORKING BATTERIES. OWNER/AGENT MAY CHARGE RESIDENT A FEE OF UP TO $250.00 FOR ANY NON-COMPLIANCE WITH THESE DUTIES. TESTING THE SMOKE ALARM AND CARBON MONOXIDE ALARM Test by pushing the button on the cover. The alarm will sound if all electronic circuitry, horn and battery are working. If no alarm sounds, the unit has a defective battery or other failure. You can also test the smoke alarm by blowing smoke into it. SMOKE ALARM HUSH FEATURE If the smoke alarm has a hush feature, you can silence the alarm by pushing the hush button on the cover and holding for three seconds. BATTERY REPLACEMENT (where applicable) If the alarm is powered by a 10-year battery, it may not last for 10 years. The alarm has a low-battery indicator which will “chirp” at 30-second intervals for a minimum of 7 days. Replace the battery when chirping occurs. If the alarm is equipped with a 10-year battery, replace it only with a 10-year batt ery. If the alarm is electric with battery backup, use Mallory MN1604 or Eveready 552 9-volt alkaline battery or equivalent sold at most drug, department, hardware or electronic parts stores. Never use an ordinary or heavy-duty carbon-zinc battery. It is your responsibility to report any deficiency in either the smoke alarm or carbon monoxide alarm to the Owner/Agent immediately in writing. The Owner/Agent will correct the deficiency as soon as practical.

_____________________________________________________________________________________

RESIDENT

_____________________________________________________________________________________

RESIDENT

_____________________________________________________________________________________

RESIDENT

_____________________________________________________________________________________

_____________________________

_____________________________________________________________________________________

_____________________________

_____________________________________________________________________________________

DATE

X X

RESIDENT

_____________________________________________________________________________________

■ ON SITE

The Landlord Times - Metro • February 2013

_____________________________

■ RESIDENT

OWNER/AGENT

_____________________________

DATE

Name Change ...continued from front page

Smoke Alarm/ Carbon Monoxide Alarm

_____________________________

DATE

_____________________________

DATE

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■ MAIN OFFICE (IF REQUIRED)

“Let Lightning Spit Fire! Let the Rain Spray!” PCPM’s ultimate disaster vigilance Last week at our company’s monthly staff meeting, our boss responded to the annual complaints of on-call duty during the beginning stormy months of the winter season with the phrase “when it rains, it pours.” As anyone native to the Pacific Northwest knows, once those brief rays of August sunshine are over, it’s time to get the buckets out to collect the steady stream of water you can anticipate flooding your windowsill. Seasonal natural occurrences such as a rough and wet winter are bullet points on a list of management criteria that all companies have to acknowledge when drafting a successful business plan. To acknowledge the recent implications of Hurricane Sandy, it is even more drastically obvious how extensive and important these types of plans are to the survival of human kind and the organizations constructed within it. Being prepared for when disaster strikes is the number one credible attribute a company can have and boast about through social media and networking today. At Pacific Crest, our steps for disaster preparedness are to review, react and recover. We educate and promote this process as follows:

Review. Develop a plan for all people, pets and property potentially involved. Companies can successfully prepare for potential issues by first coordinating a disaster plan and implementing it into their business strategy. Survival is what is strived for among companies reacting to the brutal man-made and natural disasters which arise in life. When developing this plan you have to take into account the 3 P’s: People, Pets and Property. Make sure the safety of all is available and that there is a clear guide to follow for each in the case of a disaster. Adequate preparation ranges from as little as supplying bags of salt for de-icing at all of your properties to ensuring earthquake kits and other major emergency kits are available. Any company, whether new or experienced, is vulnerable to disasters and the best way to stay strong is to be able to respond to a situation with a planned out call of action. Review and practice this plan on a bi-annual basis to ensure that emergency and communication procedures will go smoothly under pressure. Companies need to determine their needs, evaluate their resources and build capacity. Coordination and utilizing employee experience is vital.

React. Educate and inform employees and residents so that as much catastrophe is avoided as possible in a given situation. Educate and train employees and residents so that they are aware and informed of the plan. This awareness will facilitate mitigation of stress during catastrophe. Utilize the equipment provided from the disaster plan and cooperate with others in order for things to go smoothly. At Pacific Crest, the way that we ensure the equipment and belongings of the residents and property is safe is by enforcing renter’s insurance. It’s a safe and cost effective way of being precautious in the long run.

fear (or the least fear possible). This confidence will promote the credibility of your company and drive in more business. Following the process of reviewing, reacting and recovering is the most efficient way to effectively grasp potential disasters and truly be prepared as a strong company. By Lauren Ginder, Pacific Crest Property Management Contact info: Lauren can be reached at 206-812-9144 or via email at: ginderl@pacificcrestpm.com www.pacificcrestpm.com

Recover. Get involved, train and work together. The best way for a company to survive atop a disaster is by helping each other, participating and working together. Train others on what to do now that you’ve learned more about situations that can arise. Get involved in the full recovery process and provide insight to others. As quoted in the title by Shakespeare, companies need to be aware of nature’s disasters and have no

The Landlord Times - Metro • February 2013

6 Questions

...continued from front page

my path through this industry and through my career, and I can never repay her enough for it. I’m confident in saying that I would not be the person I am today had our life paths not crossed in such a significant way. TLT: What are the biggest legislative topics/concerns right now? HB: In my home area, Washington state, we just legalized pot. As you might imagine, this presents some interesting challenges in the world of apartment management. One of the biggest confusion points that people have is thinking that smoking pot is now a protected class under Fair Housing – it’s not. Just because it’s legal to smoke it, doesn’t make it protected. It’s like cigarettes, and as we all know, those have nothing to do with the Fair Housing laws. For tax credit properties, it can get even more complicated. The new laws in the state of Washington have caused a bit of confusion…and most of that’s rooted in the fact that the laws aren’t even set yet. TLT: If you were talking to a multifamily newbie, what advice would you give them as they begin their career? HB: I’d tell them that the key to this industry and being successful in it boils down to relationship manage-

The Landlord Times - Metro • February 2013

ment. It’s not enough to just never burn your bridges. Anyone can avoid doing that if they’re smart. Strive to be someone who can take the common relationship where you say “hi” socially, but don’t really know anything in depth about the person besides that you want them to buy from you, and turn that in to a relationship where each person is giving as much as getting. You want to build relationships that are mutually beneficial, where respect and integrity are the cornerstones of the construction. A person that can achieve that is a relationship artist. Competency in relationship management is a must… Artistry in relationship management. TLT: Generally speaking, what 2 or 3 pieces of advice would you give to a room full of property managers? HB: First,for the love of all things holy, please take your lunch, take it away from your desk, and eat something that has a lot of protein in it. Because when you don’t eat or eat something that messes with your blood sugar and you get cranky at 4PM, your staff mirrors your mood… only they show it to your residents. Eat your lunch. Secondly, most managers already have learned this (some of them the hard way), but you can’t cut someone’s throat to get their job. This piece of advice is one that was told

to me during my first week in this industry, and it has served me well. Finally, in the same vein as number 2, if you’re afraid to teach your subordinates to do new duties because you “won’t have anything to do,” then you’re failing not only them, but yourself as well. You’re a manager. You got your job by being competent enough to convince someone that you deserved the promotion, so why let yourself feel threatened by someone else’s success? Your job is to build your team, not keep them down. The best managers I know are the ones who are secure in their own abilities, so they have no problem

helping someone else grow. Heather Blume is the Imagination In Charge at Behind the Leasing Desk Training & Consulting Services in Seattle, Washington. She works with clients across the country on a variety of topics in the multifamily and customer service industries, and her blog at www.behindtheleasingdesk.com is read by hundreds of property management professionals each month. Always accessible, you can reach her on Facebook, LinkedIn, Twitter, Google+, and, of course, via email at heather@behindtheleasingdesk. com

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President • Elizabeth Carpenter Past President • Phil Owen Vice President • Robin Lashbaugh Secretary • Lynne Whitney Treasurer • Jon Moon Office Manager • Alita Dougherty Member Services • Cari Pierce Bookkeeper • Pam Van Loon

10520 NE Weidler Portland, OR 97220 (503) 254-4723 • fax (503) 254-4821 info@rhagp.org http://www.rhagp.org

The RHAGP has been actively working to participate in housing issues. The current focus of our work is within three stakeholder groups with the topics under discussion as described below. I think it says a lot that we are invited to participate in these conversations and that our ideas are considered both locally and statewide. Landlord Tenant Coalition - Phil Owen and Cindy Robert have been participating in these bimonthly meetings since last summer. While the conversation has not come to the point of a completed and agreed upon piece of legislation, the topics still on the table include renters insurance, guest definitions, criminal history consideration and the ability to assess fees for non-compliance of contract terms on such issues as pets and

President' s Message

smoking. Section 8 Voucher Program - House Speaker Tina Kotek convened a group last fall to discuss mandatory Section 8 program participation. This is an issue that has been discussed in many cities and states, sometimes without the landlords, so we are thankful that Speaker Kotek welcomed Phil and Cindy into the workgroup. City - RHAGP Board member Jerad Goughnour has been confirmed on the City of Portland's Housing Advisory Commission (PHAC). The Portland Housing Bureau looks to the PHAC members to bring ideas, analysis, and perspectives to the table; to highlight opportunities for influence between the City housing system and other systems, as well as to provide a forum for public input on housing issues.

Apartment Market At the CCIM (Certified Commercial Investment Member) monthly meeting for January the speaker was Mark Barry, MAI. Mark was very positive concerning the apartment rental market in the Portland Metro area. In his presentation Barry stated the vacancy rates will stay low, around 3.5% in most locations of Portland, until about 2015. At that time roughly 8,000 units/ doors will have been completed. Barry predicts vacancy rates will rise to 6% as a result, which has been the historical vacancy rate for the Portland area. Important to keep in mind is that Portland has an increase in population of about 20,000 to 25,000 each year. Further researching CCIM information, the average price for the Portland Area is $72,989 per unit,

PHIL OWEN RHAGP President

which is lower than both the regional average of $127,901 per unit and the national average of $107,833 per unit. Cap rate in the Portland apartment market is an average capitalization rate of 6.2%, similar to the national average of 6.3% percent, and higher than the regional average of 5.8%. I have found for close-in Portland the cap rate to be around 4% to 5%, with outer areas from 5.5 to 7% capitalization rate. Most of the capitalization rate does depend on the condition of the property and area. The Urban Land Institute report states the multifamily sector is a solid development opportunity. ~Elizabeth Carpenter, President

Advertise in the Landlord Times - Metro Circulated to over 20,000 Apartment owners, On-site, and Maintenance personnel monthly. Call 503221-1260 for more information.

RHAGP Vendor Happy Hour Join us Thursday, February 21st at 6:30pm for a special vendor appreciation happy hour. Why: Learn how to get

the most of your Vendor membership, new marketing opportunities, share best practices and help brainstorm program improvements

Who: All current vendor

members and those looking to join

Where:RHAGP Office

10520 NE Weidler Portland OR 97220

When: Thursday, 2/21/13 6:30pm

Cost: FREE! RSVP: Phone: 503/254-4723

or E-mail:info@rhagp.org

For more information on the RHAGP and the Vendor Program, visit www.rhagp.org 6

The Landlord Times - Metro • February 2013

Dryer Vent & Chimney Cleanings: When? Why? Article submitted by Portland Chimney & Masonry, Inc. Why is it important to clean your chimneys and dryer vents and how often should this be done? Chimneys: The smoke of any wood-burning firplace is vented through the passage-way of a chimney called a flue. This is true opf brick chimneys or the newwer metal pipe chimneys. This smoke combined wit a chemical reaction caused by the burning leaves a residue on the inside of this passage called creosote. This creosotc is flammable and dangerous it becomes. This is why a chimney needs to be cleaned on a regular basis. How often is determined by usage; but in a rental situation where you, the owner of the property, are ultimately responsible for the maintenance and safety of the property, it is best to be prudent. In fact some insurance companies in order to insure a property, require annual inspections and cleanings. So it is always better to be safe than sorry. Also, any trained and qualified chimney sweep (especially if they are certified) can and should do a safety inspection to ensure that all is safe and up to code with the chimney and fireplace (or other heating

device) in the home and recommend solutions for things that are not. Dryer Vents: When clothes are being dried, the excess lint is exhausted through the vent of the dryer. This lint will build up if it is not cleaned out and can cause you, the property owner or manager two serious problems: 1) A clogged dryer vent will severely lessen the efficiency of the dryer causing it to take much longer than necessary to dry the clothes. This wastes electricity and money. 2) Also this built up lint is flammable and as such is a fire hazzard to your property. Again, this is a situation of being safe rather than sorry. When is the best time to clean our chimneys and dyer vents: Because your tenants are less likely to use their heating devises during the Spring and Summer, these are the best times to clean these chimneys. Also by doing this, you will be sure that the chimneys are clean and safe when they are needed during the heating season

(Fall and Winter). Dryer vents are not as seasonal, usually being used all your long. But very often you can get a discount for getting the chimneys and dryer vents at your properties cleaned at the same time and it is always more cost effective to clean these (both chimneys and dryer vents) in bulk rather than a few at a time.

So keep your properties cost effective and safe for your tenants. Get your chimneys and dryer vents cleaned and inspected regularly by a trained and qualified Chimney Professional. Article submitted by Portland Chimney & Masonry, Inc.

Feb 2013/Mar 2013 FEBRUARY 20 - DINNER MEETING – OLD SPAGHETTI FACTORY, WILLAMETTE – COST $16 SUBJECT: RESIDENT RETENTION, HOW TO PREVENT VACANCIES PRESENTER: RON GARCIA, THE GARCIA GROUP FEBRUARY 21- BROWN BAG LUNCH – LEVERAGING SOCIAL MEDIA FOR YOUR LISTINGS RHAGP CONFERENCE ROOM – 11:30 AM - FREE PRESENTER: GUY EDWARDS FEBRUARY 26 - UNDERSTANDING RISK INSURANCE CLASS – 6:30 PM PRESENTER: JOHN SAGE, STEGMANN AGENCY STANDARD TV & APPLIANCE

FEBRUARY 28 - NEW MEMBER/ MENTOR SESSION – 6:00 PM TO 8:00 PM RHAGP CONFERENCE ROOM – NO CHARGE MARCH 12 - ONLINE TENANT SCREENING CLASS–24 HR ONLINE TENANT SCREENING RHAGP CONFERENCE ROOM – MEMBERS ONLY - 11:00 AM MARCH 13 - BOARD OF DIRECTORS MEETING – 5:00 PM RHAGP CONFERENCE ROOM – MEMBERS ONLY MARCH 20 - DINNER MEETING – RED LION, CONVENTION CENTER SUBJECT: MAINTENANCE PANEL MARCH 21 - BROWN BAG LUNCH – FACEBOOK RHAGP CONFERENCE ROOM – 11:30 AM TO 1:00 PM – FREE

CALL RHAGP FOR MORE INFORMATION AND TO REGISTER FOR EVENTS 503 254-4723 OR WWW.RHAGP.ORG/CALENDAR-EVENT

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The Landlord Times - Metro • February 2013

ecently I caught myself contemplating the importance of signs. Whether it’s to draw our eye to a new place of business, (Harry’s Hamburger Joint – Grand Opening!) remind us of a political candidate (Vote for Honest Abe!) or tell us what to do when we are driving, (merge, yield, slow, STOP!!), signs are everywhere, vying for our attention. Recently, while stuck in traffic, a daily occurrence for most of us, I was overwhelmed by the sheer volume of signs I noticed while inching along. Some were informational, like speed limit signs, exit names and numbers, and “low clearance,” while other signs provided instructions and issued warnings: “yield to oncoming traffic” and “right lane ends merge left,” as well as “proceed with caution.” You probably think I am leading up to a discussion of bright, brilliant, breathtaking signage to attract prospective renters to your communities. Right? Wrong! Here is MY question:

their permission before proceeding. For example: “Is it okay if I ask you a few questions so I will have a better understanding of what you need?” AND THEN: “Is there something specific you are looking for? What is most important to you in your new home?” To state that you have the “perfect” apartment for someone you know nothing about is presumptuous at best, rude and uncaring at worst. MAKING the time to discover what your clients need, will not only help you close the front door on a rental, but the back door on a lease renewal. Renters will remain residents for the very same reasons they leased in the first place. – It’s your job to know

what those reasons are, and regularly remind them! If you have a question or concern that you would like to see addressed, please ASK THE SECRET SHOPPER. Your questions, comments and suggestions are ALWAYS welcome! ASK THE SECRET SHOPPER Provided by: SHOPTALK SERVICE EVALUATIONS Phone: 425-424-8870 E-mail: joyce@shoptalkservice.com Web site: www.shoptalkservice.com Copyright © Shoptalk Service Evaluations

Advertise in the Landlord Times - Valley Circulated to over 5,000 Apartment owners, Onsite, and Maintenance personnel monthly. Call 503-221-1260 for more information.

Metro Apartment October 2013 2008 The Landlord Times Manager - Metro • •February

2013 Forecast ...continued from front page announcement that it will double the size of it’s initial $3 billion plant under construc-tion in Hillsboro, with 800 to 1,000 jobs; Evraz North America restarting their Portland steel mill; Salesforce.com opening a branch office; two new call centers in Washington County; and some major construc-tion projects including the Kaiser Hospital in Hillsboro, the OHSU building in the south waterfront, and light rail projects. The latest employment report shows that we added 9,300 jobs over the last year, with unemployment dropping from 8.7% to 7.8%. From the peak in 2008 to the trough in early 2010 Portland metro lost 80,000 jobs. However, in 2012 we also saw unprecedented challenges in green industries, with layoffs at SolarWorld and Vestas, and the bankruptcy of ReVolt Technology. We are now four years into the recovery, with just 37,000 new jobs from the trough. Apartment Construction: 2012 saw the beginning of a new apartment construction cycle. When the final figures are in, expect to see permits for 3,100 new apartment units in the four county metro area for 2012 vs. 2,045 in 2011. This is in comparison with an average of around 4,700 units per year for the metro area for the five years prior to 2009. Around 60% of the 2012 apartment construc-tion activity is in the city of Portland, with 25% in

Washington County, 10% in Clackamas County, 5% in Clark County. Single Family Market: The median sales price is $228,000 as of late 2012, which is up 6.3% in the last year. There are just 4.2 months of inventory vs. 6.2 months a year ago. Single family constriction is showing some signs of life. We will see permits for almost 4,500 new homes in 2012 . This is in comparison with an average of 9,400 homes built per year from 2003 to 2007. However, unbeknownst to most, the US Census figures show that the rate of home ownership has increased in Portland metro from 63.7% in 2010 to 66.3% as of the third quarter of 2012. Apartment Vacancies and Rental Rates: The US Census Bureau reports that the Portland area has the 10th lowest apartment vacancy rate in the nation as of the end of the third quarter. The Fall 2012 MMHA Apartment Report shows a 3.6% apartment vacancy fac-tor. Of the 20 submarkets surveyed, 18 are showing an apartment vacancy factor of 5% or less. The highest vacancies are in outer SE Portland and Hillsboro. While turnover rents are up around 8% over the last year, the actual income at most apartments we see is up between 4% and 6%.

Apartment Expenses: Most expense categories were stable in 2012. Property taxes were up an average of around 4%. The school and library bond meas-ures passed in November 2012 plus normal increases should result in an 8% to 10% increase in property taxes. Ad-vertising expenses are non-existent at most apartments. Water and sewer rates continue to rise, though natural gas expenses have declined. Apartment Values: Apartment values for the metro area as a whole were up 6% in 2012 in comparison with 2011. However, the rate of increase for apart-ment

values varied widely in different areas. Suffice it to say apartment values for newer units and units in the urban area were strong, while values for older subur-ban units were flat. The Co- Star figures show a 6.76% median cap rate for 2012 vs. 6.68% in 2011, and 6.75% in 2010. Overall cap rates have been stable the last four years. Apartment Sales Volume: 2012 was the second strong year in a row for apart-ment sales. The final figures for 2012 should show around $880 million in apartment sales, with 180 sales repre-senting 8,700 units. Continued on page 11

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2013 Forecast ...continued from page 9 This is in comparison with $978 million in apartment sales and 155 transactions in 2011, but just $600 million and 115 transactions in 2010. FORECAST FOR 2013 So where is our apartment market going in 2013? Some thoughts are as follows: Economy: The economy has been crawl-ing along, with a growth rate of 2% in GDP. While the housing sector, construc-tion, and autos are now a bright spot, ex-ports and business fixed investment are no longer leading the recovery. There are at least six reputable organizations that forecast employment figures for Oregon. If you assume that employment in the Port-land area will grow consistent with the state, the consensus forecasts are for around 22,000 new wage and salary jobs here in the Portland metropolitan area in 2013, and 24,000 new jobs in 2014, and that employment will reach pre-recession levels by late 2014 or 2015. Apartment Construction: New apartment developments seem to be coming out of the woodwork! While there are a lot of pipeline reports floating around town, we expect there will be a total of 8,000 new units in 2013 and 2014, with half of the construc-tion activity

The Landlord Times - Metro • February 2013

in Multnomah County. Only limited apartment construction will have public sponsorship. Apartment Vacancies and Rental Income: With increased apartment construction and increases in the ratio of home owners to renters, apartment vacancies are expected to gradually increase in mid 2013, and be at 5.0% to 5.5% by late 2014. In 2013, apartment income will be up by 2% to 4%, with most of this increase in the first half of the year. There will be a shift from a landlords market to a market in balance by late 2014. Apartment Values: Apartment values gradually increased in 2011 and 2012. We expect that apartment values will remain stable in 2013 due to low interest rates, and stable apartment income. The real con-cern is that interest rates will increase, with a corresponding increase in cap rates. How-ever, the feds have indicated that interest rate will remain low until unemployment reaches 6.5%, which won’t happen until 2015. Apartment Sales Volume: Apartments remain as the favored asset class for investors in Portland and across the nation. In 2013, we expect to see $800 million to $1.0 billion in apartment sales, and 175 to

200 apartment sale transactions . Risks: The biggest risk facing the apartment market is felt to be an increase in interest rates, which usually translates into higher cap rates, and could result in lower values. Other risks include the sovereign debt crisis in Europe, a double dip reces-sion, fiscal pitfalls, and a stronger than expected improvement in the single family market. CONCLUSION: We expect a continued slow recovery in 2013 , but we will have to wait

until 2014 and 2015 for any significant economic recovery. Apartment construction will be strong in 2013 and 2014, which will result in increases in apartment vacancies in 2013 and 2014, and more modest in-creases in income. The apartment market had everything go-ing for it in 2012, with increasing rents, increasing income, low vacancies, readily available financing, relatively little new inventory coming on the market, and good investor demand. In addition, the word is out that apartments are the place to be and are the favored Continued on page 13

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2013 Forecast ...continued from page 11 asset class among investors, and Portland has one of the healthiest apartment markets in the nation. This will continue in 2013. I think we are still going to be in a sweet spot in the market and the real estate cycle in 2013. As the year progresses, I expect apartment vacancies will increase, and that by the end of the year and into 2014 we will see some shift from a landlord market to a market more in balance. HEARD ON THE STREET “The Portland City Council should intervene, either with an expedited code change or a temporary, narrowly tailored moratorium on large multifamily apartment projects with no off street parking. The law permits it and basic quality of like demands it.” Oregonian Editorial of November 16th. “One area where we are not seeing an in-crease in pricing and lowering of cap rates is in the C and lower properties. There is weak buyer demand for such properties. Buyers are looking for quality, and lower end proper-ties need a compelling story to attract buy-ers.” Greg Frick, IREM Forecast Breakfast. “The sustainable-equitable-yadayada planning cabal keeps packing in the city's neighborhoods with junk infill on the theory that millions of people are moving to Portland any minute now, but that premise is sim-

ply false. The net in-migration to the city over the past year was a mere 2,070 people.” Jack Bog’s Blog. “When citizens get their property tax bills next November, there’s going to be some sticker shock—we passed three money measures in one ballot.” Portland Mayor Charlie Hales. “The tide has changed. People feel it is OK to go back into residential real estate—it’s no longer taboo— and that change in sentiment could have a very powerful effect.” Ivy Zel-man, Zelman & Associates. “Pump all those numbers into a “rent versus own” calculator, and home ownership looks very, very competitive. Further rent increases will add to the temptation of home ownership.” National Real Estate Investor News. “Pricing has probably peaked and rent growth will subside in markets with an up-surge in multifamily development activity.” Urban Land Institute 2013 Emerging Trends in Real Estate. “By bringing down interest rates to nil, you have penalized those who play by the rules, saved money, and particularly those who are aging people like me who are baby boomers.” Richard Harris, Presi-dent, Federal Reserve Bank of Dallas. “Over the past two decades, government and nonprofits in the city have built over a thousand shelter

beds and provided numerous services, including transition programs, to the homeless. Yet the homeless population continues to rise. They’re not coming for the weather. Portland has justly gained a reputation as a place with a high tolerance for vagrancy.” Ethan Epstein, Wall Street Journal. “There are a lot of proposed infill sites going through permitting on the east side. None are significant enough in size to cause an oversupply; they may just keep rental growth at bay.” Robert Black, NAI Norris Beggs & Simpson.

“80% of the growth in demand for multi-family properties from 20092011 could be attributed to the decline in the home ownership rate.” Britton Costa in Fitches 2013 Outlook: U.S. Equity REITs. Patrick O. Barry & Mark D. Barry Mark D. Barry & Associates 1535 SW Clifton Street, Second Floor Portland, Oregon 97201 503-243-2925 mb@barryapartmentreport.com Phillip E. Barry, Apartment Broker Joseph Bernard Investment Real Estate 503-546-9390 or 503-593-9707 pbarry@josephbernard.net

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The Power and Variety of Aid Animals By Jo Becker, Education/Outreach Specialist, Fair Housing Council Serving Oregon and SW Washington Caller: The one bedroom, one bath was on the third floor? Housing Provider: Yes. Caller: Okay. And what is the deposit? Housing Provider: It’s a $250 deposit, plus there’s a $100 non-refundable administration fee. And the application fee is $45. Caller: Okay. Now, I do have a service animal. Housing Provider: You do have a service animal? Caller: Uh-huh. Housing Provider: Okay. Well… you have a form that you’re supposed to fill out. Caller: Well, I have a prescription. Housing Provider: Okay. That would be a $900 deposit on the dog. Is it a dog? Caller: My service animal? Housing Provider: Yeah. Caller: Yeah. Housing Provider: It would be $900 on the pet and then a $100 non-refundable on that. Caller: With the doctor’s note, right? Housing Provider: Right. The above exchange was part of the evidence sited in a fair housing case in Idaho. What’s wrong with this interaction? Well, as stated in

the case documents, a plain reading of the federal Fair Housing Act (FHA) “suggests that imposing an additional security deposit <or any other financial fee or penalty > for a service animal made necessary by a <resident’s> handicap is <illegally> discriminatory. Requiring such a deposit <or any other financial fee or penalty> constitutes a failure to provide the reasonable accommodation of waiving a general pet deposit or no-pet policy.” The spirit behind fair housing laws is to advance equal access to housing for all without regard to protected class status. In this case, the protected class in question is disability. For a broader perspective on disability protections in housing visit www. FHCO.org/disability. Here we’re going to dive into some nuances of aid animals under the FHA. First of all, in housing under the FHA, it does not matter what you call the animal – service animal, companion animal, assistance animal, therapy animal, working animal, aid animal, etc. Legally they are not pets if they exist to serve their person with a disability. It should be noted that this is distinctly different than what you may have heard of under the American

with Disabilities Act (ADA). The ADA’s definition of a service animal as it relates to public accommodation was changed in 2011 to be narrowly defined as only a dog, sometimes a miniature pony*. This definition, in no way, affects or limits the broader definition of aid animal under the FHA. There are additional distinctions between Jan, the ADA and the FHA Mar, May, as it relates to aid animals but suffice it to say, when dealing with housing, you need to know and follow the

FHA. You can find additional informaVALLEY, tion about METRO, aid animals ARIZONA in housing at www.FHCO.org/ serviceanimals. htm. There are even links to information about the ADA, just be careful not to confuse the two. Posted on that page is an exceptional handout by the Dept. of Justice (DOJ) entitled “Revised ADA Requirements: SerJul, Sep, Nov, vice Animals.” This document states that even under the more narrow Continued on page 17

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challenging employee situations. In addition, how you handle a difficult employee will send a strong and powerful message to those who still work for your property management company.

Addressing the problem: When you first realize you are having a problem with one of the members of your property management team, bring this individual behind closed doors and discuss your specific concerns. The conversation should be brief and to the point, making certain your employee understands the concerns you have and the improvements you expect. Be specific with your comments and only address the business concerns you have, setting aside any personal issues. Of course, always look to support this member of your team in any way possible with the intention of a positive outcome. Tip From The Coach: As this is the first meeting you are having with your employee to discuss your concerns, take notes during this meeting, record the date on your notes, and place them into this person’s employee file. This will serve as a reminder of the problems you expressed during this meeting and will document the first time you asked this employee to specifically improve their performance. This first meeting is also the perfect time to review together this person’s written job description as another way to clarify your expectations.

Continuing problems: If similar problems persist with this same employee, bring this individual again behind closed doors and present a written memo recapping your concerns. In this memo, list the day/date of your first meeting when you discussed your initial problems with this individual’s performance and list the specific areas of improvement, which must happen. Remember, when you are requesting improved performance, the improvements must be measurable and must have a time frame or date when these improvements will be measured and reviewed again. Tip From The Coach: After you present your written memo outlining your concerns, have your employee sign and date this document which validates the points discussed during this meeting. In your memo, be certain to include the words, “failure to improve your performance, may lead to termination.” This makes your intentions perfectly clear. Of course, always consult with your immediate supervisor, your human resource department and your legal counsel, prior to presenting your memo, so everyone is in the loop.

Continued on page 18

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The Power ...continued from page 15 provisions of the ADA: “When it is not obvious what service an animal provides, only limited inquiries are allowed. Staff may ask two questions: 1) is the dog a service animal required because of a disability, and 2) what work or task has the dog been trained to perform. (Note: this is not an allowed inquiring under the FHA as, in fact, some aid animals do not have specific training). Staff cannot ask about the person’s disability, require medical documentations <i.e., copies of medical records>, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task.” Certainly doing more than this is a sure way to find oneself in hot water as a housing provider bound by the FHA. The DOJ document also states that (again, under the narrower ADA regulations) “allergies and fear of dogs are not valid reasons for denying access or refusing service to people using service animals…” The same is true under the more liberal FHA. So, you know (or perhaps now know) that, in housing, aid animals are not legally pets and must be reasonably accommodated. You know that, in housing, aid animals could, potentially, be any animal that assists its person with his / her disability. In fact, we’ve seen fair housing cases

involving dogs, cats, birds, miniature ponies*, iguanas, snakes… You know that, in housing, you can’t charge anything upfront for an aid animal (of course, if the animal causes damage the housing consumer is responsible for that damage). You know that you can’t deny an aid animal in housing simply because you or others are allergic or fearful of animals. This and much more is discussed in greater detail, including the process of reviewing a reasonable accommodation request and seeking appropriate disability verification at www.FHCO.org/serviceanimals. htm but do you know what aid animals can do for their people? Do you know what aid animals can do for their people? As the saying goes, a picture is worth a thousand words. If this is true, then videos can be nothing short of astonishing. Please allow me to recommend some short videos that may open your eyes to the power and variety of aid animals. The only thing I ask is that while you watch you suspend suspicion and imagine that someone you love needs the assistance these animals can provide. “Wonder Dogs” by Melissa Fay Greene, The New York Times View the video at www.FHCO. org/serviceanimals.htm.

Note: The article associated with this video is also quite amazing. “Assistance Dogs for Combat Veterans” disabled-world.com View the video at www.FHCO. org/serviceanimals.htm. For a personal success story watch Fox News’ “Group gives wounded vets service animals to help heal” at www.FHCO.org/serviceanimals. htm. “Monkey College” Sit in on monkey training sessions at www.FHCO.org/serviceanimals. htm. For a personal, success story watch “Judy and Sophie's Story” at www. FHCO.org/serviceanimals.htm. *And what about those service ponies anyway? Well, who doesn’t want a pony, eh? Seriously, there are a myriad of pros to miniature service ponies. Among the winning arguments is that highly trained service animals such as seeing-eye animals can cost many, many thousands of dollars to train and, at that, seeingeye dogs can only work an average of seven to twelve years. Seeing-eye miniature ponies, on the other hand, can live and work an average of 2040 years. Check out a couple miniature service pony videos here: • Get a sneak peek into clicker training for service ponies at www. FHCO.org/serviceanimals.htm. • …and read up on miniature ser-

vice pony facts from the Guide Horse Foundation at www.FHCO.org/serviceanimals.htm. ‘A final reminder that not all aid animals are highly trained like those profiled in the videos above. Nontrained animals are, none-the-less, able to naturally provide the unconditional love, emotional support, interaction, and sense of accountability that can assist individuals with a multitude of disabilities. Please do visit www.FHCO.org/disabilities.htm and www.FHCO.org/serviceanimals.htm, or call our Fair Housing Hotline at 800/424-3247 Ext. 2, for more information. This article brought to you by the Fair Housing Council; a nonprofit serving the state of Oregon and SW Washington. Learn more and / or sign up for our free, periodic newsletter at www.FHCO.org. Qs about your rights and responsibilities under fair housing laws? Visit www.FHCO.org or call 1-800424-3247 Ext. 2. Qs about this article? ‘Interested in articles for your company or trade association? Contact Jo Becker at jbecker@FHCO. org or 800/424-3247 Ext. 150 Want to schedule an in-office fair housing training program or speaker for corporate or association functions? Visit www.FHCO.org/pdfs/classlist. pdf

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How To ...continued from page 16 Terminating this employee: If necessary, termination of this employee may be required. If so, make the termination, swiftly. This person’s attitude can be detrimental to the morale of your property management team and their attitude might be affecting those around them. A termination meeting should be done at the end of the day so this person’s departure will not disrupt others. Lastly, make certain this termination meeting is brief, state exactly why this person is being terminated and have all final paperwork ready for signature.

position, did we give this person proper training, could I have done anything to change the course of this situation?” In asking these questions, sometimes very positive improvements can be made. Employee terminations and the investment to hire a new person, is expensive and should not be taken lightly. Want to ask some additional questions about how to handle a difficult employee? Send an E-mail to ernest@ powerhour.com and The Coach will Email you a free PowerHour invitation. Author’s note: Ernest F. Oriente, a business coach since 1995 [29,900 hours], a property management industry professional since 1988--the author of SmartMatch Alliances--and the founder of PowerHour... [ www.powerhour.com and www.powerhourseo.com and www.pirmg.com ], has a passion for coaching his clients on executive

leadership, hiring and motivating property management SuperStars, traditional and Internet SEO/SEM marketing, competitive sales strategies, and high leverage alliances for property management teams and their leaders. He provides private and group coaching for property management companies around North America, executive recruiting, investment banking, national utility bill auditing [ www.powerhour.com/ propertymanagement/utilitybillaudit.html ] national real estate and apartment building insurance [ www.powerhour.com/propertymanagement/insurance.html ], SEO/SEM web strategies, national WiFi solutions [ www.powerhour.com/propertymanagement/nationalwifi.html ], powerful tools for hiring property management SuperStars and building dynamic teams, employee policy manuals [ http://www.powerhour.com/ propertymanagement/employeepolicymanuals.html ] and social media strategic solutions [ http://www.powerhour.com/proper-

tymanagement/socialmedialeadership.html ]. Ernest worked for Motorola, Primedia and is certified in the Xerox sales methodologies. Recent interviews and articles have appeared more than 7000 times in business and trade publications and in a wide variety of leading magazines and newspapers, including Smart Money, Inc., Business 2.0, The New York Times, Fast Company, The LA Times, Fortune, Business Week, Self Employed America and The Financial Times. Since 1995, Ernest has written 200+ articles for the property management industry and created 350+ property management forms, business and marketing checklists, sales letters and presentation tools. To subscribe to his free property management newsletter go to: www.powerhour.com. PowerHour® is based in Olympic-town… Park City, Utah, at 435-615-8486, by Email ernest@powerhour.com or visit their website: www.powerhour.com.

Upgrade ...continued from page 12 existing electric heat.3 Taking advantage of these incentives can significantly reduce your payback period. Contact PGE to get started We can help you find out if ductless heating and cooling is right for you. Call our Energy Experts at 800-822-1077 to find out more. You can also sign up for a free energy-efficiency consultation at PortlandGeneral.com/Experts. 1Individual results and savings will

vary. 2Includes basic installation of Friedrich single-zone ductless heat pump model MR12Y3H, which is ENERGY STAR qualified. Excludes permits; condensate pump; and structural, electrical, or cosmetic repairs or modifications. 3System must replace electric resistance heat (baseboard, ceiling and wall heat or electric forced-air furnace) as the primary heat source. Contact Energy Trust about other requirements at 1-866368-7878 or EnergyTrust.org/Ductless.

If you have questions you’d like to have answered in future “Ask the Energy Expert” columns, please e-mail Sarah.Pagliasotti@pgn.com.

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Vol. 17 Issue 2

February 2013

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MONTHLY CIRCULATION TO MORE THAN 5,000 APARTMENT OWNERS, PROPERTY MANAGERS, ON-SITE & MAINTENANCE PERSONNEL Published in association with: METRO Multifamily Housing Association & Rental Owners Association

Multifamily Markets Albany and Corvallis

By Anita Risberg, CCIM Senior Broker, HFO Investment Real Estate, Apartment Specialist Demand for apartments has brought the developers back into the market. Albany and Corvallis have a number of new construction project either proposed or permitted for this coming year. Albany has a vacancy factor under 5% and currently Corvallis is reporting “negative” vacancy with waiting list on many properties. Albany Update Albany currently has a 90-unit apartment complex permitted and ready for construction on 34th and Hill. There is a proposed 120 unit development in North Albany at North Albany Rd. and Hwy 20, near Continued on page 4

Professional Publishing, Inc PO Box 30327 Portland, OR 972943327

that, markets were quite tight three months ago, and remain tight today. New construction has picked up considerably since its 2009 low, but is still playing catch-up with the increase in demand for apartment residences.” Key findings include: Financing remains constrained to top markets. Only 12 percent reported construction financing as available for all types of apartments in all markets. Similarly, slightly more than a quarter (28 percent) thought acquisition financing was available for all properties in all markets. For both construction and acquisition financing, 43 percent of respondents indicated that capital was available for primary markets but constrained in secondary and tertiary markets. Market Tightness Index declined to 45 from 56. The change ends an

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11-quarter run for the index at 50 or higher. Fifty-nine percent of respondents said that markets were unchanged, reflecting stable demand conditions. One quarter of respondents saw markets as looser, up from 14 percent in October, while 16 percent viewed markets as tighter. The Sales Volume Index decreased slightly from 51 to 49. Nearly half (47 percent) of respondents said that markets were unchanged, reflecting stable demand conditions. One quarter of respondents saw markets as tighter, with nearly the same (26 percent) indicating looser markets. The Equity Financing Index remained unchanged at 56. This reflects the 14th quarter in a row with the index above 50. Approximately two-thirds (68 percent) viewed equity financing as unchanged, while 20 percent of respondents thought equity financing was more available and only 8 percent indicated equity financing was less available. Debt Financing Index declined from 65 to 57. Seven in ten (71 percent) reported conditions as unchanged, and only 6 percent believed that borrowing conditions for debt financing had worsened – the eighth consecutive quarter in the Continued on page 7

Name Change to Better Represent Membership of the Southern Willamette Valley

Portland, Oregon: At a recent strategic planning meeting, the Board of Directors of Metro Multifamily Housing Association revealed the name change to Multifamily NW. This name change better reflects the current and future membership and work of the association. The new name was chosen to retain the association’s brand equity while more broadly representing the industry’s varied and changing business climate. “Making the change to ‘Multifamily NW - The association promoting quality rental housing’ retains our brand and accurately reflects the growth and work of our membership,” states Immediate Past Board President Jeff Denson. “It builds on our collective strength and will also make our individual businesses stronger in the long term. Continued on page 7 Page 2

PRESIDENT'S MESSAGE Page 4

A MESSAGE FROM YOUR PRESIDENT …

MULTIFAMILY NW President • Paul Hoevet Past President • Jeff Denson Vice President • Pam McKenna Secretary • Kirsten Bailey Treasurer • Chris Hermanski

JEFF DENSON MMHA

16083 SW Upper Boones Ferry Road, Suite 105, Tigard, OR 97224 503-213-1281, 503-213-1288 Fax www.multifamilynw.org

President's Message

President

professionals from the Multifamily Housing Industry. At that time, these founding members were looking for better representation of the Multifamily Industry in the Portland Metropolitan area. They formed the Metro Multifamily Housing Association. Through their vision and devotion and with the commitment of their successors, the organization has grown to be the region’s premier resource for the Multifamily Industry.

• Fire Extinguisher Certiﬁcation, Recharge & Hydrotesting • On-Site Maintenance of Fire Equipment • Fire Extinguishers, Extinguisher Cabinets, Fire Hose • Fire Extinguisher Training • Fire Suppression System Service • Building Fire Safety Survey

EUGENE

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Multifamily NW 2013 Events: MARK YOUR CALENDAR! February 20, 2013 12:00 PM - 1:00 PM - PDX Monthly Luncheon: Marijuana in Oregon and Washington - What is a landlord to do?

February 27, 2013 8:00 AM - 12:00 PM - ELEVATE: Mold Awareness - Portland, OR February 28, 2013 8:00 AM - 12:00 PM - ELEVATE: Maintenance Boot Camp - Bend, OR

February 26, 2013 1:00 PM - 5:00 PM - ELEVATE: Fair Housing - Portland, OR

February 28, 2013 12:30 PM - 2:30 PM - ELEVATE: Fair Housing - Bend, OR

PORTLAND

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visit www.multifamilynw.org for more dates

Smoke Alarm/ Carbon Monoxide Alarm

___________________________________________________________________________

SMOKE ALARM A c 10-Year Battery c Electric c Electric with Battery Backup powered smoke alarm has been installed in the above-noted unit for resident protection. The smoke alarm was tested by the Owner/Agent on ____________________________________ and found to be in working DATE condition. CARBON MONOXIDE ALARM If required, a c Battery c Electric c Electric with Battery Backup powered carbon monoxide alarm has been installed in the above-noted unit for resident protection. The carbon monoxide alarm was tested by the Owner/Agent on ____________________________________ and DATE found to be in working condition. THE RESIDENT SHALL: TEST THE ALARMS AT LEAST EVERY SIX MONTHS AND REPLACE THE BATTERIES AS NEEDED; AND NOT REMOVE OR TAMPER WITH A PROPERLY WORKING SMOKE ALARM AND/OR A PROPERLY WORKING CARBON MONOXIDE ALARM, INCLUDING REMOVING WORKING BATTERIES. OWNER/AGENT MAY CHARGE RESIDENT A FEE OF UP TO $250.00 FOR ANY NON-COMPLIANCE WITH THESE DUTIES. TESTING THE SMOKE ALARM AND CARBON MONOXIDE ALARM Test by pushing the button on the cover. The alarm will sound if all electronic circuitry, horn and battery are working. If no alarm sounds, the unit has a defective battery or other failure. You can also test the smoke alarm by blowing smoke into it. SMOKE ALARM HUSH FEATURE If the smoke alarm has a hush feature, you can silence the alarm by pushing the hush button on the cover and holding for three seconds. BATTERY REPLACEMENT (where applicable) If the alarm is powered by a 10-year battery, it may not last for 10 years. The alarm has a low-battery indicator which will “chirp” at 30-second intervals for a minimum of 7 days. Replace the battery when chirping occurs. If the alarm is equipped with a 10-year battery, replace it only with a 10-year batt ery. If the alarm is electric with battery backup, use Mallory MN1604 or Eveready 552 9-volt alkaline battery or equivalent sold at most drug, department, hardware or electronic parts stores. Never use an ordinary or heavy-duty carbon-zinc battery. It is your responsibility to report any deficiency in either the smoke alarm or carbon monoxide alarm to the Owner/Agent immediately in writing. The Owner/Agent will correct the deficiency as soon as practical.

_____________________________________________________________________________________

RESIDENT

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RESIDENT

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RESIDENT

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_____________________________

_____________________________________________________________________________________

DATE

X X

RESIDENT

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■ ON SITE

■ RESIDENT

OWNER/AGENT

_____________________________

DATE

CITY ___________________________________________________________________________________________________________________________________________________ STATE ___________________________________ ZIP _____________________________________________________________

_____________________________

DATE

_____________________________

DATE

_____________________________

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■ MAIN OFFICE (IF REQUIRED)

The LandlordTimes - Valley • February 2013

VALLEY

6 Questions with Heather Blume The Landlord TImes recently caught up with multifamily housing veteran and blogger, Heather Blume. Here’s what Heather has to say about apartment management, teaching, her mentor, marijuana, eating lunch and relationship artistry... TLT: What is it about multifamily and rental housing that has kept you motivated and interested? HB: I love the fact that no matter the background or skill set that you bring to the table in this industry, it’s valuable. For example, I was an artist, a photographer, a playwright, a florist, a radio disc jockey, and had more than a few retail jobs in my past, but all of those skills translated in this professional world as a powerful set of abilities. Leasing was the first job I ever held where I felt like I was bring something worthwhile to the job, rather than just learning from it. Knowing that I found a place in this world where I “fit” perfectly… that was a powerful motivator for me, and still is today.

TLT: What do you consider your greatest success in your career? HB: It’s cheesy, but the greatest success moments in my career are when I’m looking at a room of people, teaching something, and I can see the light bulb over one of their heads switch on. They get this look and you just know that some how you’ve been able to reframe an idea or a concept in a way that they just…get it. Every single one of those moments are my greatest successes, because I know it makes someone’s career better. TLT: Who was the most influential person in the early part of your career? What did you learn from them?

my mentor, my guide, my friend, my cheerleader, and, when I need it, the person who sticks a pin in my ego to deflate it back down to a normal level. I took my very first class in this industry from her when I started on site, and after watching her for less than 20 minutes I knew exactly what I wanted to do with my career. I remember approaching her after that class, introducing myself and asking her what steps I had to take to do the job she was doing. She inspired my path through this industry and through my career, and I can never repay her enough for it. I’m confident in saying that I would not be the person I am today had our life paths not crossed in such a significant way. TLT: What are the biggest legislative topics/concerns right now? HB: In my home area, Washington state, we just legalized pot. As you might imagine, this presents some interesting challenges in the world of apartment management. One of the biggest confusion points that people have is thinking that smoking pot is now a protected class under Fair Housing – it’s not. Just because it’s legal to smoke it, doesn’t make it protected. It’s like cigarettes, and as we all know, those have nothing to do with the Fair Housing laws. For tax credit properties, it can get even more complicated. The new laws in the state of Washington have caused a bit of confusion…and most of that’s rooted in the fact that the laws aren’t even set yet.

“hi” socially, but don’t really know anything in depth about the person besides that you want them to buy from you, and turn that in to a relationship where each person is giving as much as getting. You want to build relationships that are mutually beneficial, where respect and integrity are the cornerstones of the construction. A person that can achieve that is a relationship artist. Competency in relationship management is a must… Artistry in relationship management. TLT: Generally speaking, what 2 or 3 pieces of advice would you give to a room full of property managers? HB: First,for the love of all things holy, please take your lunch, take it away from your desk, and eat something that has a lot of protein in it. Because when you don’t eat or eat something that messes with your blood sugar and you get cranky at 4PM, your staff mirrors your mood… only they show it to your residents. Eat your lunch. Secondly, most managers already have learned this (some of them the hard way), but you can’t cut someone’s throat to get their job. This piece of advice is one that was told to me during my first week in this industry, and it has served me well.

Finally, in the same vein as number 2, if you’re afraid to teach your subordinates to do new duties because you “won’t have anything to do,” then you’re failing not only them, but yourself as well. You’re a manager. You got your job by being competent enough to convince someone that you deserved the promotion, so why let yourself feel threatened by someone else’s success? Your job is to build your team, not keep them down. The best managers I know are the ones who are secure in their own abilities, so they have no problem helping someone else grow. Heather Blume is the Imagination In Charge at Behind the Leasing Desk Training & Consulting Services in Seattle, Washington. She works with clients across the country on a variety of topics in the multifamily and customer service industries, and her blog at www.behindtheleasingdesk.com is read by hundreds of property management professionals each month. Always accessible, you can reach her on Facebook, LinkedIn, Twitter, Google+, and, of course, via email at heather@behindtheleasingdesk. com

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ON-SITE-NW SEATTLE

TLT: If you were talking to a multifamily newbie, what advice would you give them as theyARIZONA begin their VALLEY, METRO, career?

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HB: I’d tell them that the key to this industry and being successful in it boils down to relationship management. It’s not enough to just never Feb,Lisa Apr, Jun, Dec Anyone can avoid burn Oct, your bridges. HB: Hands down, Trosien hasAug, been my beacon in this industry. Be- doing that if they’re smart. Strive to sides being one of the most talented be someone who can take the comand smartest people I know, she’s mon relationship where you say

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RENTAL OWNERS ASSOCIATION President • Jim Straub Vice President • Michael Steffen Secretary • Scott Smith Treasurer • Pat Costello

205 W. 10th Avenue, Eugene OR 97401 (541) 485-7368 (541) 284-4052 info@ laneroa.com

Board Members: Dennis Casady, Dennis Chappa, Robei Ellis, Devin Gates, Eric Hall, Tia Politi

A Message from Your President … The 2013 Oregon Legislative Session began on January 14th and the Landlord-Tenant Coalition wrapped up our last meeting on January 22nd. As your ORHA Legislative Director, I’ve prepared an update for your review (see pages 16-17 in our newsletter) which spells out the current status of negotiations and details the reasons why it is unclear at this time whether a Landlord-Tenant Coalition bill will be agreed upon. Also included in my legislative update is information on the status of the Section 8 bill. As we have previously announced, Oregon State Representative Tina Kotek plans to introduce the “Housing Choice Act of 2013” (the Section 8 bill) during this Legislative Session. ORHA’s

Lobbyist Shawn Miller and I met with her for a brain-storming session on January 23rd. Although ORHA does not currently support this bill, it is critical that we exchange ideas with Speaker Kotek so that we may have the opportunity to express the landlord perspective on this bill. I will continue to keep you updated on all legislative issues. On Monday, January 28th, the Eugene City Council voted to approve a new Social Host Ordinance. Eugene’s Neighborhood Livability Working Group worked to develop this ordinance in response to the concerns over unruly gatherings. Please be aware that the ordinance includes the imposition of financial penalties to rental owners who fail to act to stop the bad tenant behavior.

However, the ordinance does allow for a rental owner to appeal by taking action, beginning with the first occurrence of an unruly gathering. You can read the full text of this ordinance on the City of Eugene website at www.eugene-or.gov/. This is a reminder to all of us of the importance of responding immediately to tenant violations, whether it involves noise or another infraction of the rules. Please call the Helpline at 541242-2850 with any questions about dealing with tenant issues. Callers to the ROA Helpline often have questions about the FED process (Forcible Entry and Unlawful Detainer). One of our weekday workshops planned for February will cover this important topic. Please see page 5 in our newsletter for our

February schedule and workshop registration form. Space is limited and pre-registration is required. Please join us on February 28th for our general meeting with featured speaker Brooks Hayes, Property and Casualty Agent/Owner, Hayes Insurance Group. Brooks will present a topic of great interest to all landlords, “Landlord Insurance: Am I Really Protected?” Our Affiliate Spotlight speaker in February will be Ken Reiling of SparkleWash of Lane County.

owners having the desire to sell. There were 2 apartment transactions in 2012. 1. 6300 SW Grand Oaks Dr, Grand Oaks Apartments, year built 2002, 125 units, $14,500,000.00 2. 755 NW 3rd St, Whispering Pines, year built 1964, 24 units, $1,350,000.00

occurred but no permits have been submitted. It appears 2012 ended on a strong note for the multifamily sector and 2013 is shaping up to be another strong year. The above information was obtained from the City of Albany and the City of Corvallis planning departments, as well as other thirdparty sources that are deemed reliable. If you need additional information or have questions feel free to email me at anita@hfore.com or call my direct number in our Portland office, 971-717-6336. It would be my pleasure to answer any questions you might have.

We’ll see you on February 28th! Jim Straub, President

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Multifamily ...continued from front page the North Albany Village retail center. There were 5 apartment transactions in Albany in 2012. 1. 1440 Geary Circle SE, Latitude 44, year built 1982, 125 units, $6,300,000.00 2. 1938 Geary St SE, Wildflower Apartments, year built 2009, 44 units, $3,650,000.00 3. 750 Queens Ave SE, Holly Square Apartments, year built 1965, 43

units,$2,200,000.00 (sale still pending) 4. 1015 SW 5th Ave, 18 units, year built 1971, $770,000.00 5. 1958-1968 SE Marion St, 6 units, year built 1977, $350,000.00 Corvallis Update Corvallis has continued to be a very tight market for sales of apartment properties. There is high demand for product with very few

Due to increasing student enrollment, Corvallis has a consistently high demand for apartments. Slightly less than 800 units are proposed or permitted for Corvallis. This speaks well of the ongoing demand for apartment housing close to campus. The following is a list of Corvallis apartment projects for 2013: • Timberhill Meadows- 135 units • 7th St. Station- 82 units • Walnut Creek- 80 units • Franklin Place- 28 units • Tyler Townhomes – 44 units • Harrison Apartments – 70 units • Water Street – 27 units • The Sather property – 330 proposed units. This property was recently annexed. Preliminary plans have been provided and numerous meetings with the City of Corvallis have

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Serving the Eugene, Salem, Albany, and Corvallis Multifamily Housing Industry More than 6,000 Distributed Monthly www. TheLandlordTimes.com The statements and representations made in advertising and news articles contained in this publication are those of the advertiser and authors and as such do not necessarily reflect the views or opinions of Professional Publishing, Inc. The inclusion of advertising in this publications does not, in any way, omport an endorsement of or support for the products or services offered. The LandlordTimes - Valley is produced monthly and is published by Professional Publishing Inc. An Oregon Corporation. PO Box 30327 Portland, OR 97294-3327. (503) 221-1260 • (800) 398-6751

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HFO Investment Real Estate is an investment brokerage firm with a focus exclusively on apartment properties in Oregon and Washington and provides a national selling platform with a unique insider’s knowledge of these local apartment markets. This complete attention on apartment investments enables HFO’s clients to make better investment decisions. HFO Investment Real Estate: All Apartments - All the Time(SM). Learn more at www.hfore.com.

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By Ernest F. Oriente, The Coach Having to manage a difficult employee is never fun and can be the most challenging part of your responsibilities as a property management professional. While never easy, this article will address a step-by-step way to consistently and confidently handle the most challenging employee situations. In addition, how you handle a difficult employee will send a strong and powerful message to those who still work for your property management company.

employee to discuss your concerns, take notes during this meeting, record the date on your notes, and place them into this person’s employee file. This will serve as a reminder of the problems you expressed during this meeting and will document the first time you asked this employee to specifically improve their performance. This first meeting is also the perfect time to review together this person’s written job description as another way to clarify your expectations.

your concerns, have your employee sign and date this document which validates the points discussed during this meeting. In your memo, be certain to include the words, “failure to improve your performance, may lead to termination.” This makes your intentions perfectly clear. Of course, always consult with your immediate supervisor, your human resource department and your legal counsel, prior to presenting your memo, so everyone is in the loop.

Tip From The Coach: As this is the first meeting you are having with your

Tip From The Coach: After you present your written memo outlining

Tip From The Coach: Sadly, the termination of an employee is not a pleasant part of being in property management. On a positive note, take

the time to analyze what went wrong and look for possible solutions. Ask yourself, “was this person the perfect fit for the position, did we give this person proper training, could I have done anything to change the course of this situation?” In asking these questions, sometimes very positive improvements can be made. Employee terminations and the investment to hire a new person, is expensive and should not be taken lightly. Want to ask some additional questions about how to handle a difficult employee? Send an E-mail to ernest@ powerhour.com and The Coach will E-mail you a free PowerHour invitation. Author’s note: Ernest F. Oriente, a business coach since 1995 [29,900 hours], a property management industry professional since 1988--the author of SmartMatch Alliances--and the founder of PowerHour... [ www.powerhour.com and www.powerhourseo.com and www.pirmg.com ], has a passion for coaching his clients on executive leadership, hiring and motivating property management SuperStars, traditional and Internet SEO/SEM marketing, competitive sales strategies, and high leverage alliances for property management teams and their leaders. He provides private and group

Continued on page 7

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How To ...continued from page 6

Name ...continued from front page I believe this change will help the industry and association continue to focus on the issues of quality rental housing throughout the region,” he continues. According to Executive Director Deborah Imse, “Our membership is growing, and this change reflects the forward movement of the association and of the markets we serve.” The Southern Willamette Valley Council’s dedicated members provide valuable information and resources to the rental housing industry. The Council gives back to the community through their annual charity golf and year of service

Expansion

VALLEY

events. As a result of the name change, Multifamily NW will also incorporate a new logo design and website, which will soon be revealed. The website is updated frequently, with important technical resources, documents and forms, as well as education and training. For more information about the benefits of Multifamily NW—The association promoting quality rental housing, contact Executive Director Deborah Imse at 503- 213-1281 or visit www.multifamilynw.org.

coaching for property management companies around North America, executive recruiting, investment banking, national utility bill auditing [ www.powerhour. com/propertymanagement/utilitybillaudit. html ] national real estate and apartment building insurance [ www.powerhour.com/ propertymanagement/insurance.html ], SEO/SEM web strategies, national WiFi solutions [ www.powerhour.com/propertymanagement/nationalwifi.html ], powerful tools for hiring property management SuperStars and building dynamic teams, employee policy manuals [ http://www. powerhour.com/propertymanagement/ employeepolicymanuals.html ] and social media strategic solutions [ http://www. powerhour.com/propertymanagement/soALLEY cialmedialeadership.html ]. Ernest worked for Motorola, Primedia and is certified in

EUGENE • SALEM • ALBANY • CORVALLIS

the Xerox sales methodologies. Recent interviews and articles have appeared more than 7000 times in business and trade publications and in a wide variety of leading magazines and newspapers, including Smart Money, Inc., Business 2.0, The New York Times, Fast Company, The LA Times, Fortune, Business Week, Self Employed America and The Financial Times. Since 1995, Ernest has written 200+ articles for the property management industry and created 350+ property management forms, business and marketing checklists, sales letters and presentation tools. To subscribe to his free property management newsletter go to: www.powerhour.com. PowerHour® is based in Olympic-town…Park City, Utah, at 435-615-8486, by E-mail ernest@ powerhour.com or visit their website: www. powerhour.com.

VALLE

EUGENE • SALEM • ALBANY • CORVALLI

...continued from front page

single digits. Full survey data are available at www. nmhc.org/goto/61043. About the survey: The January 2013 Quarterly Survey of Apartment Market Conditions was conducted January 7-14, with 87 CEOs and other senior executives of apartment-related firms nationwide responding. To view this release online, visit www. nmhc.org/goto/61044.

cers of firms engaged in all aspects of the apartment industry, including owners, developers, managers and financiers. One-third of Americans rent their housing, and over 14 percent live in a rental apartment. For more information, contact NMHC at 202/974-2300, e-mail the Council at info@nmhc.org, or visit NMHC’s web site at www.nmhc.org.

VALLEY

EUGENE • SALEM • ALBANY • CORVALLIS

Based in Washington, D.C., NMHC is a national association representing the interests of the larger and most prominent apartment firms in the U.S. NMHC’s members are the principal offi-

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U TAH UTAH

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Professional Publishing, Inc

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OF THE

February 2013

UTAH APARTMENT ASSOCIATION

Vol. 5 Issue 2

SALT LAKE CITY • OGDEN • PROVO

MONTHLY CIRCULATION TO MORE THAN 6,000 UTAH APARTMENT OWNERS, PROPERTY MANAGERS, ON-SITE & MAINTENANCE PERSONNEL

Key Issues under Consideration on Capitol Hill

doned items, tenants currently have no rights to get them back until they pay moving and storage costs. This bill allows tenants to reclaim certain property without paying those costs, including medical equipment (for example, wheelchairs and oxygen tanks), prescriptions, identification and personal documents. It also allows tenants to reclaim certain clothing, such as children’s clothes. This must be done within five court days of when the landlord takes possession of the property. If passed, this bill would also reduce from thirty days the time a landlord must store property down to fifteen days, with a few exceptions. Thirty days would still be required for tenants involved in domestic violence, Continued on page 5

L. Paul Smith UAA Executive Director The 2013 Utah legislative session is in progress. This year the legislature is considering several issues that dramatically affect our industry. The UAA Government Affairs staff has been hard at work advocating for and protecting our industry. One of the issues currently in front of the legislature is HB286, sponsored by Rep. Gage Froerer (R-Huntsville), Disposition of Personal Property on Vacated Property. This bill adds protection for certain tenants and decreases holding times for abandoned property. Currently state law requires landlords store any abandoned property for thirty days, and once the landlord takes possession of aban-

Redi Carpet 2012 UAA Supplier of the Year

2013 Day at the Hill a Success

Every year the Utah Apartment Association hosts a luncheon for members to discuss the key legislative issues coming up in the legislative session for that year. This year’s Day at the Hill event on February 11th, was our best attended and included discussions of four House bills and two Senate bills. Several legislative leaders spoke with us including Senate president Wayne Neiderhauser, (R) Sandy, Representative Gage Froerer, (R), Huntsville and Representative Rebecca Chavez-Houck (D), Salt Lake City. President Neiderhauser discussed how leaders have 45 days to make very important decisions and can’t do it on their own. They need our help. As an association and as individual constituents, legislators will rely on us to explain the effects bills they consider will have on our lives and business. Representative Froerer discussed a couple of bills he was running that Professional Publishing, Inc PO Box 30327 Portland, OR 97294-3327

will help our industry and make things easier for county assessors who bill us taxes, and for tenants who leave behind abandoned property. The changes will be fair and a win/win for everyone. Representative Chavez-Houck threw out several important numbers to consider – 30,000, 1,400, 500 and 1. 30,000 is the number of Utahans each representative has in their district. 1,400 is the number of bills filed during the 45 day session, some hundreds of pages long, that legislators are expected to considered. 500 is the approximate number Continued on page 4 Page 5

2013 TOP PRIORITIES

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Redi Carpet began as a single store in the Houston, Texas suburb of Stafford in 1981, and is now the largest multi-family flooring contractor in the country. Currently, there are seventeen Redi Carpet locations throughout the nation. Our eighteenth location will be in Richmond, VA and will open for business this spring. Redi Carpet is affiliated with the MultiFamily Solutions network, a FloorExpo organization consisting of the top multi-family contractors throughout the country. The network was created to allow companies to better serve large customers that have properties outside their service areas. Redi Carpet was founded on the concept of offering “next day installation”, and that service has helped set it apart in the industry. Redi Carpet’s success is a result of working by the four commandments that all employees must adhere to. Customer Obsessive “We go out of our way to take care of our customers, and no one [at Redi Carpet] needs to be afraid to make a decision” says Greg Waleke, Redi Carpet CEO.

Self-Disciplined “We work hard because we want to, not because we have to.” Nice “We’re nice to each other, our customers and our vendors. Screaming and shouting are not tolerated.” Waleke says employees have been terminated for that kind of behavior. Keep All Branches Clean “Keep the workplace clean. It’s a reflection of who we are and it provides a good work environment.” Redi Carpet’s services include Next Day Installation of quality flooring materials including carpet, vinyl, luxury vinyl tile, hardwood, and tile. Their large in-stock product assortment, quality installation crews, and outstanding customer service qualify Redi Carpet to assist you for your flooring needs. Redi Carpet has a number of online services, such as electronic ordering and invoicing. One of the most interesting and widely used applications is a prorate calculator to help customers recover the cost of floors damaged by tenants. A property manager can automatically print a bill for a tenant by entering information such as the cost of the carpet, when it was installed, and how long the tenant has been in the apartment. Continued on page 3

UTAH

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The Landlord Times - Utah • February 2013

UTAH

The Department of Housing and Urban Development— VA Supportive Housing (HUD-VASH) Program

he Department of Housing and Urban Development – VA Supportive Housing (HUDVASH) Program is a joint effort between HUD and VA to move veterans and their families out of homelessness and into permanent housing. HUD provides housing assistance through its Housing Choice Voucher Program (Section 8) that allows homeless veterans to rent privately owned housing. VA also offers

eligible homeless veterans clinical and supportive services through its health care system. From 2008 through 2011, HUD has allocated funding to local public housing authorities to provide over 37,000 Housing Choice Vouchers to homeless veterans while VA has hired dedicated VA case managers to assist homeless veterans in securing and maintaining permanent housing through intensive case management.

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By Kelly Jorgensen, Field Office Director U.S. Dept. of Housing and Urban Development Phone: (801) 524-6073, Fax: (801) 524-3439 Kelly.L.Jorgensen@hud.gov To find out more about the HUDVASH program and how you can participate, please call 801-599-6612 or visit www.hud.gov.

UTAH

Redi ...continued from front page

SURFACE TECH Tubs

Eligible candidates for the program participate in case management and utilize the supportive services, treatment recommendations and assistance needed to successfully maintain recovery and sustain housing in the community. Case management is the heart of this program and is a requirement for participation in the HUD-VASH voucher program.

Redi Carpet’s growth during the past thirty years gives the company more money to invest in state-ofthe-art technology. REDI-Link, for example, is a customized measuring program specifically designed to minimize yardage for our customers, in turn reducing their costs and wasted flooring materials. One of Redi Carpet’s next projects will be a free smartphone application that allows flooring material to be ordered on site. REDI Mobile will be released to customers this year and will be available for all Apple and Android mobile devices. The smartphone application will allow cus-

tomers to order their flooring installations as they walk their property. Redi Carpet’s Salt Lake City Branch is proud to be honored by the Utah Apartment Association as the 2012 Supplier of the Year. They say they couldn’t have achieved this great distinction without our loyal customers and wonderful employees. Redi Carpet looks forward to continually improving your flooring experience. You can “Like” them on Facebook and visit www.redicarpet. com for more information about the company.

UTAH

New Resources Being Unveiled This Spring By Paul L. Smith, Executive Director

I am pleased to announce that the UAA has several new resources we will be unveiling this spring. First, we have created several training videos that explain basic concepts of property management and answer specifics questions. These are online under the members section. Simply use you user name and password to log in.

Next, the UAA is working on improving our forms system and adding a property management software option that will allow owners to manage their properties in an online system. This system will allow owners to set up electronic transfers so renters give you bank account info and rent will be paid automatically each month. It will allow you to print financial reports about the cash flows Serving the Utah

UTAH

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Multifamily Housing Industry More than 6,000 Circulated Monthly www.TheLandlordTimes.com The state-

ments and representations made in advertising and news articles contained in this publication are those of the advertiser and authors and as such do not necessarily reflect the views or opinions of Professional Publishing, Inc. The inclusion of advertising in this publications does not, in any way, comport an endorsement of or support for the products or services offered. Metro Apartment Manager is produced monthly and is published by Professional Publishing Inc. An Oregon Corporation. PO Box 30327 Portland, OR 97294-3327. (503) 221-1260 • (800) 398-6751 Copyright 2012. All rights reserved.

and will track income and expense numbers for taxes. We also are unveiling a new education program for rental operators called the UPRO (Utah Professional Rental Operator) designation. Classes will start in May and the curriculum will be 32 hours of Utah property management law, best practices and tips for success.

The UAA is committed to providing value for your membership. If you are not a member and are interested in these new offerings, contact us at www.uaahq.org or at 888-2440401.

COLORA

2013 ...continued from front page that are passed and signed by the governor. The number 1 represents you. Without you taking an interest in the process and communicating, either directly with a legislator or through your association like the UAA, the legislators that have so many voices to consider, so many bills to try to understand, and have only 45 days to do it in, the process won’t work correctly. During the meeting we also discussed many important issues that

are under consideration. For more information on what happened at the legislature, attend you March General Membership Meeting (look at calendar in this newspaper) or read the article on a couple of the bills in this issue. Although the luncheon is free, pre-registration is required. To register for next year’s event please contact the UAA at (801) 487-5619 or email Allison@uaahq.org.

UTAH

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NOTICE: Are you wasting time and money by handwriting your rental forms? STOP IT!!

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The Landlord Times - Utah • February 2013

UTAH APARTMENT ASSOCIATION President • Carol Nelson

Past President • Randy Rounds

President Elect • Steve Randall

Secretary • Amy Sexton

Treasurer • Matt Degraw

We Are Listening One of my goals as the Utah Apartment Association’s president this year is to meet as many of the members of the association as possible by visiting large property owners and managers, as well as the many members who own and manage their properties to see how best we can be of service to them. We know many of you have good ideas and are anxious to be involved in improving

the multifamily housing industry. We would love to meet with all of you, but the UAA has roughly 3,000 members and represents over 70,000 rental units. It would be impossible to have a meeting with every member, so we encourage you to make your voice heard. Whether you are a large company, property manager, smaller owners, or service provider, we hope you know we are listening.

448 E Winchester (6400 S ) #460 Salt Lake City, UT 84107 Ph: (801) 487-5619 Fax: (801) 484-8649 www.uaahq.org

If there are things we can assist with to make our industry as a whole more profitable and efficient, we hope you will bring them to our attention. The UAA has great leadership and staff, and I encourage you to reach out to us as board members and to them as staff so we can help improve the industry together. Many of the new programs and resources we add each year are based

on feedback and suggestions we receive from you. If there is anything the UAA can do for you or if you have suggestions or feedback, the best way to meet with us is to arrange a meeting through our executive director paul@uaahq.org.

UTAH

Key Issues ...continued from front page who were in the hospital due to injury or illness, or for heirs in the case of the death of a tenant. Documentation proving these circumstances must be provided to the landlord to extend the time to thirty days. Another key issue is HB067— Personal Property Tax Revisions, sponsored by Rep. Gage Froerer (RHuntsville). This bill exempts rental property owners who have properties that contain personal property, like appliances, from paying personal property taxes unless they have more than $10,000 of personal property. What was happening was county assessors were sending all landlords, including owners of a duplex or four plex, a letter requiring they disclose

the personal property in the rental. After the landlord spent time filling out the report, and after tax dollars were spent chasing down the taxpayer, the amount of tax collected was insignificant or, in most cases, nothing. So the assessor and the landlords got together and this is the solution that was devised. Several other bills involve rental property owners. There are several pieces of legislation that affect rentals in HOA’s, there is towing legislation and real estate licensing bills. At the conclusion of the session the UAA will do a run down and recap of all bills that passed and teach landlords how to comply with all the new laws.

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UTAH PRODUCTS & SERVICES GUIDE The following companies support the rental housing industry by funding education, government affairs and supporting activities. We encourage you to give them an opportunity to earn your business first. Listing in this guide does not constitute endorsement by the UAA. You are encouraged to check references and get bids in writing. 1031 EXCHANGE Cost Segregation Authority . . . . . . . . . . . . . . . . . . . . . . . . . . 801 764-9100 Zions Bank/Exchange Services LLC . . . . . . . . . . . . . . . . . . . . . . . . . . 801-569-1031

24 HRS/AFTER HOURS EMERGENCY SVC ServiceMaster by Restoration Xperts . . . . . . . . . . . . . . . . . . . . . . . . . . 801-310-8565

ACCOUNTING Accounting and Tax Services, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 8018930333 Bouwhuis, Myron . . . . . . . . . . . . . . . . . . . . . . . . . . 801-546-1357 J & K Accounting & Financial Services . . . . . . . . . . . . . . . . . . . . . . . . . . 801-755-6027 JM Accounting and Tax Services, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . 801-893-0333

ADVANCE LOANS Check City . . . . . . . . . . . . . . . . . . . . . . . . . . 801-858-0331

ADVERTISING Apartments.com . . . . . . . . . . . . . . . . . . . . . . . . . .888-658-RENT Apartment Guide of Greater Salt Lake . . . . . . . . . . . . . . . . . . . . . . . . . . 801-262-8858 Apartments For Rent Magazine . . . . . . . . . . . . . . . . . . . . . . . . . . 801-352-4957 Apartment Radar . . . . . . . . . . . . . . . . . . . . . . . . . . 801-901-0237 Call Source . . . . . . . . . . . . . . . . . . . . . . . . . . 800-500-4433 Media One of Utah, A Newspaper Agency . . . . . . . . . . . . . . . . . . . . . . . . . . 801-204-6274 Move.com . . . . . . . . . . . . . . . . . . . . . . . . . . 303-688-4542 Online Image Placement . . . . . . . . . . . . . . . . . . . . . . . . . . 801-858-3543 Rent.Com, an Ebay Company . . . . . . . . . . . . . . . . . . . . . . . . . . 310-586-9521 U of U Off Campus Housing Svc . . . . . . . . . . . . . . . . . . . . . . . . . . 434-817-0721 WebListers . . . . . . . . . . . . . . . . . . . . . . . . . . 800-784-2155

AFTER HOURS EMERGENCY 24 HR Flood Response Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . 877-735-6637 Alpine Cleaning & Restoration Specialists, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . 435-563-3707

ALL NATURAL FERTILIZER Oasis Industries . . . . . . . . . . . . . . . . . . . . . . . . . . 801-231-4997

APARTMENT RENTAL GUIDES Simply Apartments . . . . . . . . . . . . . . . . . . . . . . . . . . 801-201-9004

APPLIANCE/ELECTRONICS RC Willey . . . . . . . . . . . . . . . . . . . . . . . . . . 801-622-7400

APPLIANCES Appliance Parts Company . . . . . . . . . . . . . . . . . . . 480-755-0007 EXT 241 Appliance Warehouse of America, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . 480-388-4004 Precision Appliances . . . . . . . . . . . . . . . . . . . . . . . . . . 801-972-7033 Reliable Parts . . . . . . . . . . . . . . . . . . . . 801-486-2357 x 2108

ASPHALT MAINTENANCE Precision Asphalt . . . . . . . . . . . . . . . . . . . . . . . . . . 801-991-0158

ASPHALT SERVICES Bonneville Asphalt . . . . . . . . . . . . . . . . . . . . . . . . . . 801-225-3544 Kilgore Paving And Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . 801-382-6575 Preferred Paving . . . . . . . . . . . . . . . . . . . . . . . . . . 801-908-6622 T & N Asphalt Services . . . . . . . . . . . . . . . . . . . . . . . . . . 801-266-1626

ATTORNEY Arnold & Wadsworth . . . . . . . . . . . . . . . . . . . . . . . . . . . 8014750123 David W Steffensen . . . . . . . . . . . . . . . . . . . . . . . . . . 801-263-1122 Froerer, Hunter & Ahlstrom, PPLC . . . . . . . . . . . . . . . . . . . . . . . . . . 801-389-1533 Jeffs & Jeffs PC . . . . . . . . . . . . . . . . . . . . . . . . . . 801-373-8848 Jeremy M Shorts Esq . . . . . . . . . . . . . . . . . . . . . . . . . . 801-610-9879 Law Ofﬁces of Kirk A Cullimore . . . . . . . . . . . . . . . . . . . . . . . . . . 801-571-6611 LeBaron & Jensen, P.C. /Fast-Track Evicti . . . . . . . . . . . . . . . . . . . . . . . . . . 801-773-9488 Merrill, Walter . . . . . . . . . . . . . . . . . . . . . . . . . . 801-682-8037 Rinehart Fetzer Simonsen & Booth, PC . . . . . . . . . . . . . . . . . . . . . . . . . . 801-328-0266 Richards, Kimble, & Winn, PC . . . . . . . . . . . . . . . . . . . . . . . . . . 801-274-6800 Scalley & Reading . . . . . . . . . . . . . . . . . . . . . . . . . . 801-531-7870 Smith Knowles, P.C., Kenyon D. Dove . . . . . . . . . . . . . . . . . . . . . . . . . . 801-476-0303 Utah Eviction Services . . . . . . . . . . . . . . . . . . . . . . . . . . 801-531-6600

AUTOMATED GATES Community Controls . . . . . . . . . . . . . . . . . . . . . . . . 972-4331 x2010

BANK SERVICES Key Bank Real Estate . . . . . . . . . . . . . . . . . . . . . . . . . . 801-297-5825 Washington Federal . . . . . . . . . . . . . . . . . . . . . . . . . . 801-366-2265

BANKING Wells Fargo Bank . . . . . . . . . . . . . . . . . . . . . . . . . . 801-246-1237

BACKGROUND CHECKS CoreLogic SafeRent . . . . . . . . . . . . . . . . . . . . . . . . . . 702-839-1736 Global Background Checks . . . . . . . . . . . . . . . . . . . . . . . . . . 801-823-3307 LexisNexis . . . . . . . . . . . . . . . . . . . . . . . . . . 678-694-2798 On-Site.com . . . . . . . . . . . . . . . . . . . . . . . . . . 619-540-7828 RentGrow . . . . . . . . . . . . . . . . . . . . . . . . . . 800-736-8476 Renting Authority . . . . . . . . . . . . . . . . . . . . . . . . . . 888-674-9181 Right Renter LLC . . . . . . . . . . . . . . . . . . . . . . . . . . 801-754-9900 Utah Apartment Association . . . . . . . . . . . . . . . . . . . . . . . . . . 801-487-5619 Victig Background Screening . . . . . . . . . . . . . . . . . . . . . . . . . . 866-886-5644 Western Reporting, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . 801-308-0005

BATHROOM RENOVATION Bath Fitter . . . . . . . . . . . . . . . . . . . . . . . . . . 801-748-4200

BATHTUB & TILE REFINISHING Miracle Method . . . . . . . . . . . . . . . . . . . . . . . . . . 801-295-1101 Surface Tech . . . . . . . . . . . . . . . . . . . . . . . . . . 801-676-5275

BLINDS Dun-Rite Blinds . . . . . . . . . . . . . . . . . . . . . . . . . . 801-265-2536

CABINETS Parr Cabinet Outlet . . . . . . . . . . . . . . . . . . . . . . . . . . 801-887-7277

CABLE TELEVISION Groove Satellite and Entertainment . . . . . . . . . . . . . . . . . . . . . . . . . . 801-839-3497 Orbit Communications . . . . . . . . . . . . . . . . . . . . . . . . . . 801-466-9040

CARPET AND FLOORING Contractors Warehouse LLC . . . . . . . . . . . . . . . . . . . . . . . . . . 801-390-1751 Fibers, Inc . . . . . . . . . . . . . . . . . . . . . . . . . . 801-281-2300 Flooring Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . 801-604-6123 Grifﬁth Industries . . . . . . . . . . . . . . . . . . . . . . . . . . 877-395-0887 Popp Enterprises . . . . . . . . . . . . . . . . . . . . . . . . . . 801-747-0077 Redi-Carpet . . . . . . . . . . . . . . . . . . . . . . . . . . 801-685-7922 Shaw Industries Inc . . . . . . . . . . . . . . . . . . . . . . . . . . 303-667-2504 Sherwin Williams . . . . . . . . . . . . . . . . . . . . . . . . . . 801-949-9981 Southwest Flooring . . . . . . . . . . . . . . . . . . . . . . . . . . 801-438-4889 TB&J Warehouse, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . 801-208-1913

CARPET CLEANING Cliffs Personal Touch . . . . . . . . . . . . . . . . . . . . . . . . . . 801-673-1777 Dirt Away . . . . . . . . . . . . . . . . . . . . . . . . . . 801-726-0308 Double Take Carpet Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . 801-377-1107 Venturi Clean . . . . . . . . . . . . . . . . . . . . . . . . . . 801-255-8100

CLEANING Super Duper Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . 801-347-3082

CLEANING COMPANY All Green Cleaning Company . . . . . . . . . . . . . . . . . . . . . . . . . . 801-949-4846

COLLECTION SERVICES National Credit Systems, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . 800-515-6858 NCS, Plus . . . . . . . . . . . . . . . . . . . . . . . . . . 801-598-1466 North American Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . 801-741-8982 Outsource Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . 801-355-4766

COLLECTIONS Rent Recovery Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . 800-335-0119

COMMUNICATIONS A 3 Broadband . . . . . . . . . . . . . . . . . . . . . . . . . . 801-699-4199

Qwest Communications . . . . . . . . . . . . . . . . . . . . . . . . . . 801-575-1098

CONSTABLES Wasatch Constables . . . . . . . . . . . . . . . . . . . . . . . . . . 801-392-9400

CONSTRUCTION Capital Improvement Management Group . . . . . . . . . . . . . . . . . . . . . . . . . . 303-223-6100

CORPORATE & VACATION RENTALS Utah Living . . . . . . . . . . . . . . . . . . . . . . . . . . 801-347-0333

CUSTOMER SERVICE TRAINING CONTACTPOINT . . . . . . . . . . . . . . . . . . . . . . . . . . 435-674-6643

DEFAULT INSURANCE Leaseterm Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . 378-206-2910

DRAIN CLEANING Precision Concrete Cutting . . . . . . . . . . . . . . . . . . . . . . . . . . 801-224-0025 Professional Drain Service LLC . . . . . . . . . . . . . . . . . . . . . . . . . . 801-963-0910

DRYER VENT CLEANING Beehive Duct (DBA) A-Alpha . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-947-080

ELECTRICAL All Pro Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . 801-874-7098 Charger Electric . . . . . . . . . . . . . . . . . . . . . . . . . . 801-280-2420 Electrowire & Com Maintenance LLC . . . . . . . . . . . . . . . . . . . . . . . . . . 801-787-6027 Gipco Electric . . . . . . . . . . . . . . . . . . . . . . . . . . 801-231-3320

ENERGY CONSERVATION/SAVINGS Questar ThermWise . . . . . . . . . . . . . . . . . . . . . . . . . . 801-719-0753 Rocky Mountain Power Cool Keeper . . . . . . . . . . . . . . . . . . . . . . . . . . 801-298-2459

FENCING SimTek Fence . . . . . . . . . . . . . . . . . . . . . . . . . . 866-648-9336

FINANCIAL ADVISOR Clear Day Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . 801-725-9044

FINANCING Marcus & Millichap . . . . . . . . . . . . . . . . . . . . . . . . . . 801-736-2600 Utah Community Reinvestment Corp (UCRC) . . . . . . . . . . . . . . . . . . . . . . . . . . 801-833-0011

FIRE & FLOOD RESTORATION Rainbow International Restoration & Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . 801-712-3646

FIRE EXTINGUISHER Sure Fire Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . 801-252-6188

FIRE PROTECTION Simplex Grinnell . . . . . . . . . . . . . . . . . . . . . . . . . . 801-262-9406 Stateﬁre DC Specialties . . . . . . . . . . . . . . . . . . . . . . . . . . 801-288-2100

FITNESS EQUIPTMENT Advanced Exercise Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . 801-510-4419 Fitco, Fitness Center Outﬁtters . . . . . . . . . . . . . . . . . . . . . . . . . . 801-933-4826 FitLogistix . . . . . . . . . . . . . . . . . . . . . . . . . . 801-347-7727

FLAGS, POLES, & BANNERS Colonial Flag . . . . . . . . . . . . . . . . . . . . . . . . . . 801-562-0123 Designs In Motion . . . . . . . . . . . . . . . . . . . . . . . . . . 801-280-2281 Flagworks International . . . . . . . . . . . . . . . . . . . . . . . . . . 801-288-2088

FOUNDATION REPAIR Davenport Foundation Repair . . . . . . . . . . . . . . . . . . . . . . . . . . 801-569-2302

FURNITURE RENTAL & SALES CORT Furniture Rental . . . . . . . . . . . . . . . . . . . . . . . . . . 801-984-2678

GENERAL CONSTRUCTION Davenport Foundation Repair . . . . . . . . . . . . . . . . . . . . . . . . . . 801-569-2302 IPS, LLC 'Your Handyman' . . . . . . . . . . . . . . . . . . . . . . . . . . 801-302-2555

GOLF CARS Intermountain Golf Cars . . . . . . . . . . . . . . . . . . . . . . . . . . 801-255-8828

GRAFFITI PROTECTION Superior Coatings . . . . . . . . . . . . . . . . . . . . . . . . . . 801-652-4378

HANDYMAN Casal's Handyman Service . . . . . . . . . . . . . . . . . . . . . . . . . . 801-707-6847 Quality Industrial Utah Remodeling, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . 801-829-7210

HEATING & AIR Air Cold Supply . . . . . . . . . . . . . . . . . . . . . . . . . . 801-956-3580 Air Design Heating & Air . . . . . . . . . . . . . . . . . . . . . . . . . . 801-264-8292 Alta Air Conditioning & Heating . . . . . . . . . . . . . . . . . . . . . . . . . . 801-397-2583 Johnstone Supply . . . . . . . . . . . . . . . . . . . . . . . . . . 801-486-4401 Precision Heating & Cooling Inc . . . . . . . . . . . . . . . . . . . . . . . . . . 801-281-8150 Robert Love Heating & Air Conditioning . . . . . . . . . . . . . . . . . . . . . . . . . . 801-771-5579

HVAC SERVICES Humphrey Heating & Air . . . . . . . . . . . . . . . . . . . . . . . . . . 801-294-2757 RPM Home Energy Savings Program . . . . . . . . . . . . . . . . . . . . . . . . . . 503-248-4636

HVAC SUPPLIES Contractors HVAC . . . . . . . . . . . . . . . . . . . . . . . . . . 801-487-8565

INSPECTIONS Albion Services, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . 801-548-6347

INSULATION PeachTree Insulation . . . . . . . . . . . . . . . . . . . . . . . . . . 801-390-0873

INSURANCE American Family Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . 801-966-4571 Anderson-Lym Insurance Agency . . . . . . . . . . . . . . . . . . . . . . . . . . 801-262-1551 Cottonwood Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . 801-943-5700 Craig Thomas Insurance Agency, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . 801-576-1188 Day Clark Insurance Agency . . . . . . . . . . . . . . . . . . . . . . . . . . 801-484-8704

Kandace Meyer . . . . . . . . . . . . . . . . . . . . . . . . . . 801-966-4571 Linda F Burns Insurance Agency . . . . . . . . . . . . . . . . . . . . . . . . . . 801-518-3395 Poulton Insurance, Inc . . . . . . . . . . . . . . . . . . . . . . . . . . 801-484-4477 Sentry West Insurance Services . . . . . . . . . . . . . . . . . . . . . . . . . . 801-272-8468 Wells Fargo Insurance Services . . . . . . . . . . . . . . . . . . . . . . . . . . 801-246-4416

INTERNET MyNewPlace.com . . . . . . . . . . . . . . . . . . . . . . . . . . 415-348-2066 Sky Satellite . . . . . . . . . . . . . . . . . . . . . . . . . . 801-978-0022

INTERNET MARKEING First Call under Internet Markeing . . . . . . . . . . . . . . . . . . . . . . . . . . 801-393-1635 Pingplot . . . . . . . . . . . . . . . . . . . . . . . . . . 801-712-5094

LANDSCAPE MAINTENANCE Ace Property Maintenance L.L.C. . . . . . . . . . . . . . . . . . . . . . . . . . . 801-446-4333 Aeroscape . . . . . . . . . . . . . . . . . . . . . . . . . . 801-569-2383 Affordable Care and Landscape, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . 801-637-1557 Cascade Landscape . . . . . . . . . . . . . . . . . . . . . . . . . . 801-228-0647 Kimball Property Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . 801-571-3351 Landscape Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . 801-261-1733 Pro-Turf Landscape Services LLC . . . . . . . . . . . . . . . . . . . . . . . . . . 801-692-3186 Suncrest Commercial Landscaping . . . . . . . . . . . . . . . . . . . . . . . . . . 801-633-2727 Total Landscape Management LLC . . . . . . . . . . . . . . . . . . . . . . . . . . 801-512-1663 ValleyCrest Landscape Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . 801-561-7541

LANDSCAPING SERVICES Affordable Lawn Care & Landscape, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . 801-999-4347

LAUNDRY EQUIPMENT Appliance Warehouse of America, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . 480-388-4004 Azuma Leasing . . . . . . . . . . . . . . . . . . . . . . . . . . 800-707-1188 Evans, Inc . . . . . . . . . . . . . . . . . . . . . . . . . . 801-972-6580 Hainsworth Laundry Co. . . . . . . . . . . . . . . . . . . . . . . . . . . 801-636-1622 Mac Gray . . . . . . . . . . . . . . . . . . . . . . . . . . 801-685-9176 Mendenhall Equipment . . . . . . . . . . . . . . . . . . . . 801-298-1133 xt 111

LEAD BASED PAINT REMEDIATION Salt Lake County Lead Safe Housing . . . . . . . . . . . . . . . . . . . . . . . . . . 801-468-2077

MAINTENANCE SUPPLIES Ferguson Enterprises . . . . . . . . . . . . . . . . . . . . . . . . . . 801-956-3500 HD Supply . . . . . . . . . . . . . . . . . . . . . . . . . . 801-824-2941

MANAGEMENT COMPANY Horizon Property Management, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . 801-939-6033

MOVERS Kellogg Movers . . . . . . . . . . . . . . . . . . . . . . . . . . 801-300-1611

NEWSLETTERS Resident News . . . . . . . . . . . . . . . . . . . . . . . . . . 954-753-2793

ODOR REMOVAL BioSweep of Utah . . . . . . . . . . . . . . . . . . . . . . . . . . 801-550-9764 Fresh Aire Air Fresheners . . . . . . . . . . . . . . . . . . . . . . . . . . 801-877-5888

ON-SITE SECURITY Frontline Protective Services . . . . . . . . . . . . . . . . . . . . . . . . . . 801-250-9246

PAINT Kwal Paint, Inc . . . . . . . . . . . . . . . . . . . . . . . . . . 801-259-3074 Pittsburgh Paint . . . . . . . . . . . . . . . . . . . . . . . . . . 801-633-8465 Sherwin Williams . . . . . . . . . . . . . . . . . . . . . . . . . . 801-809-2569

PAINTING Alpine Painting . . . . . . . . . . . . . . . . . . . . . . . . . . 801-721-5007 CertaPro Painters . . . . . . . . . . . . . . . . . . . . . . . . . . 801-747-1027 Delta Painting . . . . . . . . . . . . . . . . . . . . . . . . . . 801-541-5535 Empire Painting . . . . . . . . . . . . . . . . . . . . . . . . . . 801-680-4495 Executive Coatings & Contracting, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . 303-300-6786 Five Star Painting . . . . . . . . . . . . . . . . . . . . . . . . . . 801-386-0000 Keeping It Green Maintenance Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . 801-347-8817 Unforgettable Coatings of Utah, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . 801-753-8737

PAPERLESS OFFICE SOFTWARE Red Gear Technologies . . . . . . . . . . . . . . . . . . . . . . . . . . 801-529-9000

PARKING Parking Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . 801-671-1803

PARKING ENFORCEMENT Downtown Parking Enforcement . . . . . . . . . . . . . . . . . . . . . . . . . . 801-473-8848

PEST CONTROL Advanced Pest Control Services Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . 801-292-1950 Eradicare Pest Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . 801-393-7378 JS Property Services . . . . . . . . . . . . . . . . . . . . . . . . . . 801-652-0171 Orkin . . . . . . . . . . . . . . . . . . . . . . . . . . 801-628-2735 Terminix . . . . . . . . . . . . . . . . . . . . . . . . . . 801-973-9511

PET WASTE Doggie Deposit . . . . . . . . . . . . . . . . . . . . . . . . . . 866-398-3992 Zero Waste USA . . . . . . . . . . . . . . . . . . . . . . . . . . 800-813-4869

PLAYGROUNDS Big T Recreation . . . . . . . . . . . . . . . . . . . . . . . . . . 801-572-0782

PLUMBING Budget Plumbing & Rooter, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . 801-763-5775 Moen Faucet . . . . . . . . . . . . . . . . . . . . . . . . . . 720-346-5138 Mountain Contractors Supply . . . . . . . . . . . . . . . . . . . . . . . . . . 801-224-6050 Nelson Plumbing . . . . . . . . . . . . . . . . . . . . . . . . . . 801-603-6382 The Landlord Times - Utah • February 2013

Plumbing Experts . . . . . . . . . . . . . . . . . . . . . . . . . . 801-831-0045 Randall Fern Plumbing . . . . . . . . . . . . . . . . . . . . . . . . . . 801-550-2525 Rescue Rooter, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . 801-973-2097 Rick England Plumbing Supplies LLC . . . . . . . . . . . . . . . . . . . . . . . . . . 801-746-6122 Robert W Speirs Plumbing, Inc . . . . . . . . . . . . . . . . . . . . . . . . . . 801-546-0522 Roto-Rooter . . . . . . . . . . . . . . . . . . . . . . . . . . 801-330-5278 Rush Plumbing . . . . . . . . . . . . . . . . . . . . . . . . . . 480-233-8342 Shamrock Plumbing LLC . . . . . . . . . . . . . . . . . . . . . . . . . . 801-295-1690

POOL & SPA EQUIPMENT & SERVICE Aquatech . . . . . . . . . . . . . . . . . . . . . . . . . . 801-569-0120 Precision Pools & Spas . . . . . . . . . . . . . . . . . . . . . . . . . . 801-685-2212 Swim Clean . . . . . . . . . . . . . . . . . . . . . . . . . . 801-265-1707

PRINTING Delta Painting . . . . . . . . . . . . . . . . . . . . . . . . . . 801-541-5535 Nine Lives Media . . . . . . . . . . . . . . . . . . . . . . . . . . 801-487-9999

PROMOTIONAL PRODUCTS TLC Impressions, Inc . . . . . . . . . . . . . . . . . . . . . . . . . . 801-523-9474

PROPERTY MAINTENANCE ABC Property Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . 801.572.0827 Innovative Property Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . 801-260-1300 Mountain City Commercial . . . . . . . . . . . . . . . . . . . . . . . . . . 801-394-2299 Mountain West Property Solution Inc . . . . . . . . . . . . . . . . . . . . . . . . . . 801-968-4489 NeighborWorks Provo . . . . . . . . . . . . . . . . . . . . . . . . . . 801-375-5820 Peak Property Solutions Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . 877-775-7325 The Handy Handy Man . . . . . . . . . . . . . . . . . . . . . . . . . . 801-427-6924 Z3Properties . . . . . . . . . . . . . . . . . . . . . . . . . . 801-860-4400

PROPERTY MANAGEMENT Action Property Management & Sales . . . . . . . . . . . . . . . . . . . . . . . . . . 801-763-1801 Advanced Solutions Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . 801-725-8226 Allison-Shelton Real Estate Services, AMO . . . . . . . . . . . . . . . . . . . . . . . . . . 602-474-3572 Alliance Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . 801-391-3913 Bristlecone Management Group . . . . . . . . . . . . . . . . . . . . . . . . . . 801-349-2585 Century 21Gage Froerer & Associates . . . . . . . . . . . . . . . . . . . . . . . . . . 801-621-0521 Century 21 McAffee . . . . . . . . . . . . . . . . . . . . . . . . . . 801-943-9386 Coalition Management . . . . . . . . . . . . . . . . . . . . . . . . . . 435-649-4994 Colemere Realty Associates . . . . . . . . . . . . . . . . . . . . . . . . . . 801-272-8192 DBA Re/Max West Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . 435-787-1111 Desert Sage Properties . . . . . . . . . . . . . . . . . . . . . . . . . . 801-272-0949 Fortress Property Management, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . 877-788-7691 Guardian Property Management LLC . . . . . . . . . . . . . . . . . . . . . . . . . . 801-968-6878 JEM Property Management & Sales LLC . . . . . . . . . . . . . . . . . . . . . . . . . . 435-586-4415 Jensen Property Management & Leasing . . . . . . . . . . . . . . . . . . . . . . . . . . 435-628-1678 Ledingham Properties . . . . . . . . . . . . . . . . . . . . . . . . . . 801-293-1830

Lone Peak Realty & Management . . . . . . . . . . . . . . . . . . . . . . . . . . 801-268-1087 Manor Service Inc . . . . . . . . . . . . . . . . . . . . . . . . . . 801-322-3373 Miller & Company Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . 801-566-7922 Professional Realty Services , L.L.C. . . . . . . . . . . . . . . . . . . . . . . . . . . 801-450-8432 Property Management Group . . . . . . . . . . . . . . . . . . . . . . . . . . 801-274-3065 Real Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . 801-546-4200 Real Property Management - West LLC . . . . . . . . . . . . . . . . . . . . . . . . . . 801-281-5508 Rentler . . . . . . . . . . . . . . . . . . . . . . . . . . 801-860-4661 Safeguard Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . 801-566-9339 Tier One Real Estate . . . . . . . . . . . . . . . . . . . . . . . . . . 801-898-6909 UtahLiving.com . . . . . . . . . . . . . . . . . . . . . . . . . . 801-347-0333 Utah Investors Realty . . . . . . . . . . . . . . . . . . . . . . . . . . 801-266-0220 Utah's Prime Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . 801-627-1132 Vision Real Estate . . . . . . . . . . . . . . . . . . . . . . . . . . 801-375-3875 Western National Group . . . . . . . . . . . . . . . . . . . . . . . . . . 949-862-6292 Welch Randall Realty . . . . . . . . . . . . . . . . . . . . . . . . . . 801-399-5883

PROPERTY MANAGEMENT SOFTWARE AppFolio . . . . . . . . . . . . . . . . . . . . . . . . . . 866-648-1536 Property Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . 877-826-9700 RealPage, Inc . . . . . . . . . . . . . . . . . . . . 972-820-3000 x3015 Tenant Technologies . . . . . . . . . . . . . . . . . . . . . . . . . . 503-860-6475

REAL ESTATE SERVICES Apartment Realty Advisors . . . . . . . . . . . . . . . . . . . . . . . . . . 801-531-1221 Coldwell Banker Gold Key Realty Inc . . . . . . . . . . . . . . . . . . . . . . . . . . 435-753-8824 Equity Real Estate . . . . . . . . . . . . . . . . . . . . . . . . . . 801-608-8610 Home Basic Real Estate . . . . . . . . . . . . . . . . . . . . . . . . . . 801-830-1500 ManageCo . . . . . . . . . . . . . . . . . . . . . . . . . . 801-294-0800 NAI Utah/Mountain West . . . . . . . . . . . . . . . . . . . . . . . . . . 801-456-8806 WJ Bradley Mortgage Capital Corp . . . . . . . . . . . . . . . . . . . . . . . . . . 801-613-3761

RENTAL LISTINGS Dogfriendlyrental.com . . . . . . . . . . . . . . . . . . . . . . . . . .801- 230-4724

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Utah Disaster Kleenup . . . . . . . . . . . . . . . . . . . . 888-utah-udk ext 363

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SECURITY DEPOSIT ALTERNATIVE SureDeposit . . . . . . . . . . . . . . . . . . . . . . . . . . 800-531-7873

SHOPPING SERVICE Shop24 Global LLC . . . . . . . . . . . . . . . . . . . . . . . . . . 480-284-3693

SIDING James Hardie Building Products . . . . . . . . . . . . . . . . . . . . . . . . . . 949-348-4565

SIGNS Hightech Signs . . . . . . . . . . . . . . . . . . . . . . . . . . 801-972-6464 Sign-a-rama . . . . . . . . . . . . . . . . . . . . . . . . . . 801-484-5576

SMOKE FREE MULTI-UNIT HOUSING Salt Lake Valley Health Department . . . . . . . . . . . . . . . . . . . . . . . . . . 385-468-3835

Utah Department Of Health . . . . . . . . . . . . . . . . . . . . . . . . . . 801-538-6754

SNOW PLOWING SUPPLIES Intermountain Farmers Assoc . . . . . . . . . . . . . . . . . . . . . . . . . . 801-254-3501

SNOW REMOVAL Streamline Supply . . . . . . . . . . . . . . . . . . . . . . . . . . 801-390-1197

SOFTWARE Real Page, Inc. . . . . . . . . . . . . . . . . . . . . 972-820-3000 x3015

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TELEPHONE SERVICES Windstream Communications . . . . . . . . . . . . . . . . . . . . . . . . . . 801-993-5512

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WHOLESALE SUPPLIERS Wilmar Industries . . . . . . . . . . . . . . . . . . . . . . . . . . 856-533-3150

WINDOWS & DOORS Peachtree Windows & Doors . . . . . . . . . . . . . . . . . . . . . . . . . . 801-566-1255 Simonton Windows . . . . . . . . . . . . . . . . . . . . . . . . . . 303-903-5739

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February 2013

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DENVER METRO • COLORADO SPRINGS • BOULDER

Vol. 5 Issue 2

Monthly CirCulation to More than 7,000 apartMent owners, property Managers, on-site & MaintenanCe personnel

Colorado's Fourth Quarter 2012 Insight Into The Rental Applicant Risk Index Report By: Jay Harris, Vice President of Business Services, CoreLogic SafeRent The CoreLogic® SafeRent® Renter Applicant Risk (RAR) Index Report, formerly known as the Multifamily Applicant Risk (MAR) Index Report, provides market-based benchmarks for evaluating credit quality and risk of default for renters applying for apartment homes in multifamily housing units. The index also includes data from single-family rentals. Using a mean of 100, an index value above 100 indicates decreased risk, and a value below 100 indicates increased risk. According to the data, the risk of default among renters nationwide decreased year over year in the fourth quarter of 2012 with an index value of 103 compared to the fourth quarter of 2011 with an index value of 101. On a quarter-over-quarter basis, the risk of default increased in Continued on page 3

6 Questions with Heather Blume The Landlord TImes recently caught up with multifamily housing veteran and blogger, Heather Blume. Here’s what Heather has to say about apartment management, teaching, her mentor, marijuana, eating lunch and relationship artistry... TLT: What is it about multifamily and rental housing that has kept you motivated and interested? HB: I love the fact that no matter the background or skill set that you bring to the table in this industry, it’s valuable. For example, I was an artist, a photographer, a playwright, a florist, a radio disc jockey, and had more than a few retail jobs in my past, but all of those skills translated in this professional world as a powerful Professional Publishing, Inc PO Box 30327 Portland, OR 97294-3327

set of abilities. Leasing was the first job I ever held where I felt like I was bring something worthwhile to the job, rather than just learning from it. Knowing that I found a place in this world where I “fit” perfectly…that was a powerful motivator for me, and still is today. TLT: What do you consider your greatest success in your career? HB: It’s cheesy, but the greatest success moments in my career are when I’m looking at a room of people, teaching something, and I can see the light bulb over one of their heads switch on. They get this look and you just know that some how you’ve been able to reframe an idea or a concept in a way that they just…get it. Every single one of those moments are my greatest successes, because I know it makes someone’s career better.

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Expansion Moderates for Apartment Markets in January After a seven-quarter run, expansion moderated for apartment markets according to the National Multi Housing Council’s (NMHC) January Quarterly Survey of Apartment Market Conditions. For the first time since 2010, two of the four indexes – Market Tightness (45) and Sales Volume (49) – dipped below 50, though just barely. The two financing indexes show continued improvement for the 8th consecutive quarter, as the Equity Financing (56) and Debt Financing (57) Indexes remained above the breakeven level of 50. “The pace of improvement in the apartment industry is moderating, but the expansion remains solid,” said Mark Obrinsky, NMHC’s Vice President for Research and Chief Economist. “Lease-up demand is seasonally weak in January, which would fully explain the small drop in the Market Tightness Index. Beyond that, markets were quite tight three months ago, and remain tight today. New construction has picked up considerably since its 2009 low, but is still playing catch-up with the increase in demand for apartment residences.” Key findings include: Financing remains constrained to top markets. Only 12 percent reported construction financing as available for all types of apartments in all markets. Similarly, slightly more than a quarter (28 percent) thought acquisition financing was available for all properties in all markets. For both construction and acquisition financing, 43 percent of respondents indicated that capital was available for primary markets but constrained in secondary and tertiary markets. Market Tightness Index declined to 45 from 56. The change ends an 11-quarter run for the index at 50 or higher. Fifty-nine percent of respondents said that markets were unchanged, reflecting stable demand conditions. One quarter of respondents saw markets as looser, up from 14 percent in October, while 16 percent viewed markets as tighter. The Sales Volume Index decreased slightly from 51 to 49. Nearly half (47 percent) of respondents said that markets were unchanged, reflecting stable demand conditions. One quarContinued on page 3

Q: Wouldn’t it be great if everyone to know that person. Most people will you close the front door on a rental,

who came into your community was wearing a sign to clearly communicate their most important needs and preferences, as well as thoughts and feelings? - WANTED: 2 bedroom apartment with lots of closet space. I like to work out, ride my bike on sunny days and cozy up to a warm fireplace with a good book on a cold winter morning. WARNING: I am extremely allergic to cats, value my privacy and resent being asked basic, mundane qualifying questions for the sole purpose of filling out a guest card! HANDLE WITH CARE: My husband was just diagnosed with cancer and I need to rent an apartment near the hospital where he is having his surgery and ongoing treatments. AND, the list goes on . . . .

A: I realize that it can be difficult

naturally talk about themselves, their family, work, interests, etc., if given the opportunity to do so. They may even reveal the circumstances of their move. This will enable you to offer an apartment (or choice of apartments) to best meet their needs. You may also learn enough to sell them on (specific) benefits of your community, its location or the local area, that fulfill other requirements they have besides just housing. For those individuals who feel uncomfortable articulating their needs or just aren’t open to a lot of fact-finding questions, it’s best to seek their permission before proceeding. For example: “Is it okay if I ask you a few questions so I will have a better understanding of what you need?” AND THEN: “Is there something specific you are looking for? What is most important to you in your new home?” To state that you have the “perfect” apartment for someone you know nothing about is presumptuous at best, rude and uncaring at worst. MAKING the time to discover what your clients need, will not only help

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but the back door on a lease renewal. Renters will remain residents for the very same reasons they leased in the first place. – It’s your job to know what those reasons are, and regularly remind them! If you have a question or concern that you would like to see addressed, please ASK THE SECRET SHOPPER. Your questions, comments and suggestions are ALWAYS welcome! ASK THE SECRET SHOPPER Provided by: SHOPTALK SERVICE EVALUATIONS Phone: 425-424-8870 E-mail: joyce@shoptalkservice.com Web site: www.shoptalkservice.com Copyright © Shoptalk Service Evaluations

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TheLandlordTimes.com The statements and representations made in advertising and news articles contained in this publication are those of the advertiser and authors and as such do not necessarily reflect the views or opinions of Professional Publishing, Inc. The inclusion of advertising in this publications does not, in any way, comport an endorsement of or support for the products or services offered. Metro Apartment Manager is produced monthly and is published by Professional Publishing Inc. An Oregon Corporation. PO Box 30327 Portland, OR 97294-3327. (503) 221-1260 • (800) 398-6751 Copyright 2013. All rights reserved. The Landlord Times - Colorado • February 2013

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Colorado's ...continued from front page the fourth quarter 2012 compared to the third quarter of 2012 when the index value was 106. The increased risk from the third quarter to the fourth quarter of 2012 reflects a riskier applicant pool that is typical in seasonally slower periods of applicant traffic. For additional regional data and renter trends, visit http:// www.corelogic.com/about-us/ news/corelogic-releases-q4-2012renter-applicant-risk-index-report. aspx.

Here is how Colorado performed in the fourth quarter compared to last year: • Denver-Aurora-Broomfield, CO: 4Q12 RAR Index = 105 • Denver-Aurora-Broomfield, CO: 4Q11 RAR Index = 101 The SafeRent Renter Applicant Risk (RAR) Index Report is published quarterly by CoreLogic. The RAR Index is calculated exclusively from applicant-traffic credit quality scores from the CoreLogic SafeRent

statistical lease screening model, Registry ScorePLUS® and is based on an analysis of 39,000 properties representing nearly 6 million apartment homes and single-family rentals. The index provides a benchmark trend of national and regional traffic credit quality scores. Data is also available at the property and sub-market level with our analytics tools. For additional information or the full press release, visit corelogic.com.

Expansion ...continued from front page ter of respondents saw markets as tighter, with nearly the same (26 percent) indicating looser markets. The Equity Financing Index remained unchanged at 56. This reflects the 14th quarter in a row with the index above 50. Approximately two-thirds (68 percent) viewed equity financing as unchanged, while 20 percent of respondents thought equity financing was more available and only 8 percent indicated equity financing was less available. Debt Financing Index declined from 65 to 57. Seven in ten (71 percent) reported conditions as unchanged, and only 6 percent believed that borrowing conditions for debt financing had worsened – the eighth consecutive quarter in the single digits.

Full survey data are available at www. nmhc.org/goto/61043. About the survey: The January 2013 Quarterly Survey of Apartment Market Conditions was conducted January 7-14, with 87 CEOs and other senior executives of apartment-related firms nationwide responding. To view this release online, visit www. nmhc.org/goto/61044. Based in Washington, D.C., NMHC is a national association representing the interests of the larger and most promi-

nent apartment firms in the U.S. NMHC’s members are the principal officers of firms engaged in all aspects of the apartment industry, including owners, developers, managers and financiers. One-third of Americans rent their housing, and over 14 percent live in a rental apartment. For more information, contact NMHC at 202/974-2300, e-mail the Council at info@nmhc.org, or visit NMHC’s web site at www.nmhc.org.

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6 Questions

...continued from front page

my path through this industry and through my career, and I can never repay her enough for it. I’m confident in saying that I would not be the person I am today had our life paths not crossed in such a significant way. TLT: What are the biggest legislative topics/concerns right now? HB: In my home area, Washington state, we just legalized pot. As you might imagine, this presents some interesting challenges in the world of apartment management. One of the biggest confusion points that people have is thinking that smoking pot is now a protected class under Fair Housing – it’s not. Just because it’s legal to smoke it, doesn’t make it protected. It’s like cigarettes, and as we all know, those have nothing to do with the Fair Housing laws. For tax credit properties, it can get even more complicated. The new laws in the state of Washington have caused a bit of confusion… and most of that’s rooted in the fact that the laws aren’t even set yet. TLT: If you were talking to a multifamily newbie, what advice would you give them as they begin their career? HB: I’d tell them that the key to this industry and being successful in it boils down to relationship management. It’s not enough to just never burn your bridges. Anyone can avoid doing that if they’re smart. Strive to be someone who can take the common relationship where you say “hi” socially, but don’t

really know anything in depth about the person besides that you want them to buy from you, and turn that in to a relationship where each person is giving as much as getting. You want to build relationships that are mutually beneficial, where respect and integrity are the cornerstones of the construction. A person that can achieve that is a relationship artist. Competency in relationship management is a must… Artistry in relationship management. TLT: Generally speaking, what 2 or 3 pieces of advice would you give to a room full of property managers? HB: First,for the love of all things holy, please take your lunch, take it away from your desk, and eat something that has a lot of protein in it. Because when you don’t eat or eat something that messes with your blood sugar and you get cranky at 4PM, your staff mirrors your mood…only they show it to your residents. Eat your lunch. Secondly, most managers already have learned this (some of them the hard way), but you can’t cut someone’s throat to get their job. This piece of advice is one that was told to me

during my first week in this industry, and it has served me well. Finally, in the same vein as number 2, if you’re afraid to teach your subordinates to do new duties because you “won’t have anything to do,” then you’re failing not only them, but yourself as well. You’re a manager. You got your job by being competent enough to convince someone that you deserved the promotion, so why let yourself feel threatened by someone else’s success? Your job is to build your team, not keep them down. The best managers I know are the ones who are secure in their own abilities, so they have no problem helping someone else grow. Heather Blume is the Imagination In Charge at Behind the Leasing Desk Training & Consulting Services in Seattle, Washington. She works with clients across the country on a variety of topics in the multifamily and customer service industries, and her blog at www.behindtheleasingdesk.com is read by hundreds of property management professionals each month. Always accessible, you can reach her on Facebook, LinkedIn, Twitter, Google+, and, of course, via email at heather@behindtheleasingdesk.com

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