2010 Community Benefits Report
Compassion | Commitment | Community It begins with a warm smile - one that says “Please, let me help you.”
Providence Health & Services, Southern California, with roots in the Los Angeles Area since 1925, is dedicated to compassionate care that reaches well beyond the doors of its five award-winning medical centers. So important is this philosophy that compassion is among our five core values, and the one that drives Providence to continuously assess community needs and to find ways to meet those needs. Founded by the Sisters of Providence and the Sisters of the Little Company of Mary, the Catholic nonprofit organization lives its Mission to reveal God’s love for all, especially the poor and vulnerable, through compassionate service. Now more than ever in its history, Providence is reaching out to those in need, committed to helping build healthy communities. That commitment means health care for the uninsured, a helping hand for new immigrants, checkups and fitness guidance for children whose parents can’t afford basic doctor visits and calls to seniors just to make
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sure they’re OK – all during the worst economic recession since the Great Depression. Providence is committed to its Mission, more than 150 years strong and founded by the sisters who dedicated their lives to caring for the sick, comforting the dying, helping the poor and educating children. In California, our medical centers and other facilities are partners in the community, striving to help all in need. Our 12,000 employees, physicians and volunteers are a part of the communities we serve. They see the homeless wearing layers of tattered clothing to guard against the winter chill; they have neighbors who are jobless and face mounting bills. Many live the Mission, donating their skills to clinics, outreach programs and charitable works. Providence represents a culture of compassionate care for all, and is led by employees and physicians who work as teams, striving for excellence in the workplace and in the community.
2010 Community Benefits Report
Partnering with the Community Following a tradition dating back more than a century, Providence Health & Services contributed more than $300,000 in grants to 12 Valley Area nonprofit groups that serve the homeless, the uninsured in need of medical care, HIV-AIDS patients, school children in lowincome areas and others in need. This was the inaugural Partners for a Better Community program, the first distribution of money from the Mother Joseph Fund, which was created in 2003. The funds hold a percentage of proceeds from operations at Providence Tarzana, Providence Saint Joseph and Providence Holy Cross Medical Centers. These grants were made possible by Providence employees, committed to the core value of stewardship. By wisely using precious resources, Providence is able to invest in some very worthy community endeavors offered by these organizations: • Chrysalis, mental health care for the homeless • Compassionate Clinical Care Program at Tarzana Treatment Center • Family Promise of East Valley, aid for the homeless
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• L.A. Family Housing Volunteer Service Project, work with the homeless • Providence Mobile Clinic, providing low-cost health care in the East Valley • Northeast Valley Health Corp., health programs for the homeless • Olive View/UCLA Educations and Research Institute, diagnosing chagas disease in immigrants • Parochial schools, to fund physical education instruction and nutritional guidance - Guardian Angel School, Pacoima - St. Didacus School, Sylmar - St. Ferdinand School, San Fernando - Santa Rosa School, San Fernando • Partners in Care, adult day care and family care • Serra Project, housing for homeless HIV and AIDS patients • Valley Care Consortium, assessing the needs of the San Fernando and Santa Clarita Valleys • Valley Community Clinic, for pediatric patients. Partnering with agencies who share our commitment to community, Providence is proud to work with one of Southern California’s leading agencies aimed at wiping out poverty: MEND (Meet Each Need with Dignity.) MEND has seen a surge in need in recent years, as have other Providence partners, including the Burbank Temporary Aid Center, the San Fernando Valley Community Clinic and the Samuel Dixon Family Health Centers, operating three low-cost clinics in the Santa Clarita Valley.
2010 Community Benefits Report
Providence on Wheels The Providence commitment travels on wheels – two mobile clinics traverse the communities from the Coast to the Valley serving the chronically ill and the children who have no other access to preventive health care. In the South Bay, the Partners for Healthy Kids van is a welcome sight each week at schools in Lawndale, Gardena, Wilmington and San Pedro, working-class neighborhoods hit particularly hard by a dismal economy. Run by a bilingual staff, Partners for Healthy Kids provides free pediatric care, wellness education and referrals to dental and specialty care when needed. For 16 years, healthcare professionals have traveled in the brightly designed, kid-friendly mobile clinic, providing such services as well baby exams, dermatology, X-rays and treatment for minor injuries, tuberculosis checks, diabetes care and treatment for asthma, strep throat and other common childhood ailments. The clinic also visits health fairs over the summer to provide immunizations and vision, dental and blood pressure checks for children heading back to school. Referrals are made to low-cost clinics, including Providence’s own Vasek Polak Health Clinic.
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The Providence commitment to community health stretches to the San Fernando Valley. There, Dr. Glenn Lopez travels each day to one of a dozen church parking lots in the Providence Mobile Clinic, pulling a 34-foot trailer outfitted to treat patients suffering chronic illnesses. The waiting area serves as a conversation area where patients offer each other health tips and encouragement. Those with little or no insurance to cover the routine costs of treating heart disease and diabetes find very low-cost care and access to discounted prescriptions. In his first year in service, Dr. Lopez treated 1,000 individual patients, bringing compassionate care to help patients manage their conditions. Providence contributes funding as well as low-cost lab and diagnostics services to people seen at the mobile clinic.
2010 Community Benefits Report
Access to Care Suffering from debilitating tremors, Anthony Perez made several visits to the Providence Saint Joseph Emergency Room, worried his disorder would interfere with his job. He was gratified when he received a call from social worker Evelyn Shew who had learned Anthony needed care but had no health insurance. Through the new Providence Access to Care program, Evelyn set him up with a neurologist at a treatment clinic and continues to check up on him to make sure he gets the care he needs.
Committed to serving the needs in the communities we serve, Providence Health & Services, Southern California proudly partners with numerous organizations that share our Mission of compassionate service to the poor and vulnerable. In the Valley Service Area, Access to Care tracks Emergency Department patients who cannot afford health care. Upon discharge, Access to Care coordinators assess the needs of these patients and their families and help them apply for aid. Referrals are made to a variety of clinics including those specializing in women’s services, dental care, pediatric care and family counseling.
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Agencies serving the homeless and the chronically ill are part of this growing web of care for the underserved. In the South Bay, Margarita Aganel serves much the same role as a case management assistant – or healthcare promotora. Margarita reaches out to uninsured or underinsured patients who visit the Emergency Department at Providence Little Company of Mary Medical Center San Pedro. She helps them find primary care - “a medical home” - working with local clinics to ensure each patient’s long-term healthcare needs are met. The goal is to have community care coordinators based at each Providence medical center in California to help connect patients to health services including: financial assistance and insurance programs, access to local clinics and community resources, and referrals to specialty care. It’s part of the Providence commitment to compassionate care for all.
2010 Community Benefits Report
Reaching Out to the Children A national focus on nutrition and fitness led by First Lady Michelle Obama mirrored Providence Health & Services’ community outreach to families in need, programs offered in partnership with schools and ranging from classroom exercise to nutrition education to counseling students in the awkward pre-teen years. At six Lawndale elementary schools, South Bay youngsters stop and dance and roll in the grass during brief “instant recess,” under a program created to give kids a healthy boost of energy between classes or when they hit that time of day when eyes start glazing over.
This short break is just a small part of the newly expanded COPA (Creating Opportunity for Physical Activity) program serving youngsters in the community. COPA serves a total of 13 schools, where staff members provide P.E. instruction, collect the related data and train teachers to use fun, skill and compassion while helping students with motor skills development and fitness. The training is in three phases – a model is provided, the COPA team members work with teachers side-by-side and finally the teacher works independently, all part of an effort to sustain quality fitness training in our community schools.
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This commitment to our youth also is evident miles to the north in the San Fernando Valley where children at nine Catholic schools in low-income neighborhoods are served by the Providence School Nurse Program, celebrating 10 years. The program provides basic health checks and screenings, immunizations and family counseling. The Nutrition Olympics are a favorite where kids hold carrots to their heads “bunny ears” and run relays races, bowl with coconuts and lift weights crafted of PVC pipe and mini watermelons. At the junior high level, the adolescents receive counseling about the importance of the choices they make, and the program reaches out with the compassion to struggling families. Providence is investing in the communities it serves by ensuring children from families facing difficult times learn the importance of good nutrition and exercise, by helping those families gain the tools they need to help enrich their children’s lives.
2010 Community Benefits Report
About Us The roots planted by Providence Health & Services nearly 70 years ago in Southern California run deep and have spread over the decades to bring all facets of health care to communities stretching from the arid valleys of northern Los Angeles County to the shore. Anchored by five award-winning comprehensive medical centers, Providence Health & Services, Southern California, provides a full spectrum of care that includes not only leading-edge diagnostics and treatment, but outpatient health centers, the well-regarded Providence Medical Institute physician group, numerous outreach programs and clinics serving those in need, hospice and home care and even our own Providence High School, a Blue Ribbon college-preparatory campus. Providence is committed to quality compassionate care for all, honoring the core values of the founding Sisters of Providence and living their 150-year-old Mission: to serve the poor and vulnerable. Throughout Los Angeles County and beyond, we are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women’s services, emergency and trauma care, pediatrics and neonatal intensive care. We continue to add services and technology to meet the needs of our ever changing communities. With more than 12,000 employees, physicians and volunteers, we remain committed to our core values of respect, compassion, justice, excellence and stewardship. Providence is driven to invest in the latest equipment, whether it’s the most advanced radiation system for the Roy and Patricia Disney Family Cancer Center at Providence Saint Joseph Medical Center, or the new ventilators for tiny premature infants in the neonatal intensive care unit at Providence Tarzana Medical Center. New technology at Providence Little Company of Mary Medical Center Torrance has improved patient safety by preventing human error when prescribing and
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administering drug dosages. In addition, a new 138bed expansion just opened at Providence Holy Cross Medical Center to meet a growing need in the northern reaches of the region. Providence is dedicated to quality and compassionate care and to building for the future.
Mission As people of Providence, we reveal God’s love for all, especially the poor and vulnerable, through our compassionate service.
Core Values Respect All people have been created in the image of God. ~Genesis 1:27 Compassion Jesus taught and healed with compassion for all. ~Matthew 4:24 Justice This is what the Lord requires of you: act with justice, love with kindness and walk humbly with your God. ~Micah 6:8 Excellence Much will be expected of those who are entrusted with much. ~Luke 12:48 Stewardship The earth is the Lord’s and all that is in it. ~Psalm 24:1
2010 Community Benefits Report
By The Numbers Charity Care
Subsidized Health Services
Unpaid Costs of Medical
Totals
People Served
Dollars Spent
People Served
Dollars Spent
People Served
Dollars Spent
People Served
Dollars Spent
San Fernando Valley Service Area
3,007
$3,228,524
47,500
$16,921,348
34,363
$60,800,503
84,870
$80,950,375
South Bay Service Area
6,419
$6,431,000
54,787
$18,674,787
20,665
$30,397,000
81,871
$55,502,787
Southern California Region
9,426
$9,659,524
102,287
$35,596,135
55,028
$91,197,503
166,741
$136,453,162
Traditional Charity Care $9.6 Million
Community Benefit Services $35.6 Million
How Do Our Communities Benefit? Providence gives back to our communities by providing a variety of health care programs. We tailor our programs to respond to regional, area and neighborhood needs. Our contributions include:
Unpaid Costs of Medi-Cal $91.2 Million
raditional Charity Care: T Financial assistance for the uninsured and others who are unable to pay for the cost of their care. Unpaid Cost of Medi-Cal: Difference between reimbursement from Medi-Cal and the actual cost of providing care. Community Benefit Services: Services to our communities such as wellness and prevention education, health screenings, immunizations and support groups.
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• Financial assistance for the uninsured and others who cannot pay for the cost of their care • Subsidies to make up the difference between the cost of care and what is paid by state and federal government • Services are offered because of a need in the community including our primary care safety net clinics and behavioral health programs • Subsidies for medical residency programs, nursing and other education, and medical research • Services to our communities such as wellness and prevention education, health screenings, immunizations and support groups • Community-building grants, cash gifts, and in-kind donations such as medical supplies, child safety seats and food
2010 Community Benefits Report
Southern California Region Oakland Providence House Santa Clarita Providence Holy Cross Health Center Providence Medical Institute Porter Ranch Providence Holy Cross Health Center Mission Hills Providence Holy Cross Medical Center Providence TrinityCare Hospice Providence Holy Cross Surgery Center Providence Holy Cross Diagnostic Center North Hollywood Providence St. Elizabeth Care Center Providence Center for Community Health Improvement
yy Oakland
yy Santa Clarita yy Porter Ranch yy Mission Hills yy North Hollywood yy Tarzana yy Agoura Hills yy West Hills yy Burbank yy Manhattan Beach yy Redondo Beach yy Hawthorne yy Torrance yy Carson yy San Pedro
Key
Health Care Campus Freestanding Long Term Care Facility Housing and Assisted Living Owned Primary Care Network Educational Facility Behavioral Health Services Adult and Child Day Care Centers Home Health and Hospice Services Medical Laboratory Services Providence Health Plan Providence Infusion and Pharmacy Services Freestanding Outpatient Services Food Bank Community Outreach Center
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Tarzana Providence Tarzana Medical Center Providence Tarzana Diabetes Care Center Providence Tarzana Women's Center Providence Tarzana Imaging Center Providence Tarzana Outpatient Therapy Center Valley Radiation Oncology Cente Providence Medical Institute r Agoura Hills Providence Medical Institute West Hills Providence Medical Institute Burbank Providence Saint Joseph Medical Center Providence TrinityCare Hospice Providence High School Providence Saint Joseph Health Center Providence Saint Joseph Diagnostic Center Roy and Patricia Disney Family Cancer Center Providence Home Care Providence Medical Institute Manhattan Beach Providence Medical Institute Redondo Beach Providence Medical Institute Outpatient Care Center Hawthorne Providence Medical Institute Vasek Polak Community Health Clinic Torrance Providence Little Company of Mary Medical Center Torrance Providence Little Company of Mary Transitional Care Center/Unit Providence Medical Institute Providence Little Company of Mary Home Health Providence TrinityCare Hospice Outpatient Care Center Carson Providence Medical Institute San Pedro Providence Little Company of Mary Medical Center San Pedro Sub Acute Care Center Providence Medical Institute Providence TrinityCare Hospice Providence Diagnostic Center Providence Little Company of Mary Peninsula Recovery Center
2010 Community Benefits Report
Southern California Region ADMINISTRATION
SOUTH BAY SERVICE AREA
Michael Hunn, Senior Vice President, Chief Executive
Providence Little Company of Mary Medical Center San Pedro Nancy Carlson, Chief Executive
501 South Buena Vista Street Burbank, CA 91505 (310) 303-8087
Kerry Carmody, Chief Operating Officer
1300 West Seventh Street San Pedro, CA 90732 (310) 832-3311
501 South Buena Vista Street Burbank, CA 91505 (818) 847-4561
Providence Little Company of Mary Medical Center Torrance Michael Hunn, Chief Executive
Jeffrey Winter, Chief Administrative Officer
4101 Torrance Boulevard Torrance, CA 90503 (310) 540-7676
501 South Buena Vista Street Burbank, CA 91505 (818) 847-3375 VALLEY SERVICE AREA
Providence Holy Cross Medical Center Larry Bowe, Chief Executive 15031 Rinaldi Street Mission Hills, CA 91346 (818) 365-8051
Providence Saint Joseph Medical Center Barry Wolfman, Chief Executive 501 South Buena Vista Street Burbank, CA 91505 (818) 847-3380
Providence Tarzana Medical Center Dale Surowitz, Chief Executive 18321 Clark St. Tarzana, CA 91356 (818) 708-5140
Providence St. Elizabeth Care Center Neil Silverstein, Administrator 10425 Magnolia Boulevard North Hollywood, CA 91601 (818) 980-3872
Providence Health & Services Foundation Valley Service Area Patricia E. Modrzejewski, President 501 S. Buena Vista Street Burbank, CA 91505 818.847.4673
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TrinityCare Hospice Terri Warren, Executive Director 2601 Airport Drive, Suite 230 Torrance, CA 90505 (310) 530-3800
Providence Little Company of Mary Foundation Joseph M. Zanetta, JD, President 4101 Torrance Blvd. Torrance, CA 90503 (310) 303-5340 MISSION LEADERSHIP
Sister Colleen Settles, OP, D. Min, Chief Mission Integration Officer 501 South Buena Vista Street Burbank, CA 91505 (818) 847-3350
Jim Tehan, Director, Community Health Providence Little Company of Mary 2601 Airport Drive, Suite 220 Torrance, CA 90505 (310) 257-3586
Ron Sorensen, Director, Community Outreach Valley Service Area 6801 Coldwater Canyon, Suite 1A North Hollywood, CA 91605 (818) 847-3862