Customer & User Experience Expo

TAKE CONTROL OF YOUR

CX TECHNOLOGY

DECIPHER THE WORLD OF

CUSTOMER INSIGHT

PREPARE FOR THE FUTURE OF

USER EXPERIENCE

27 & 28

MARCH

SHOW TIMES: 10AM-5PM

DELIVER THE EXCELLENCE

THAT YOUR

CUSTOMERS

DEMAND CREATE A BRAND THAT BREEDS LOYALTY

350 EXHIBITORS 150 SEMINARS 1-2-1 ADVICE

SPONSORED BY

Welcome Welcome to the Customer & User Experience Expo, the ultimate destination to optimise your CX and UX strategies! We’re all set to hit London’s ExCeL on the 27th & 28th March to connect the most proactive customer-centric CX professionals with the tips, techniques, innovations and strategies necessary to reach new levels of customer retention and loyalty, and we can’t wait to show you what we have in store.

For our much anticipated London debut, you can expect to enjoy full access to a plethora of the industry’s leading and most innovative CX suppliers, while also hearing unprecedented insights into the CX strategies which are breeding loyalty even within the most challenging sectors.

Among many others, the likes of the NHS, John Lewis, Autotrader, Seasalt Clothing, LogMeIn, CXM and Rockstar CX will all be on hand to shed light on the future of our rapidly evolving industry; whether you need advice on digital development and the online journey, or avoiding common traps and applying simplicity, we’ve got you covered.

We pride ourselves on providing the ultimate, all-encompassing CX event, which is why your ticket will also provide you with unprecedented access to the Call & Contact Centre Expo, as well as the B2B Marketing Expo, the Marketing Technology Expo and the Sales Innovation Expo. Collectively, these events boast an incredible 1,000 exhibitors, 500 seminars, 200 masterclasses and unlimited networking opportunities, all of which are at your disposal!

Welcome to the Customer & User Experience Expo, 2019.

Keynote Speakers Gain invaluable insight into the key topics our influential speakers will be covering over two unforgettable days.

Highlights We know there is an endless amount of awesome things going on at the show, so we’ve put together a comprehensive list of show highlights.

Innovation Awards Join us in celebrating the innovators making waves at the very forefront of the industry.

Speaker Agenda Lot’s of seminars you want to catch? Take a look at our full seminar schedule, to make sure you don’t miss those speakers you have been waiting to see!

Floorplan Save yourself some time by locating and planning your route to the exhibitors you want to meet, prior to arriving at the show.

Keynote Speakers With the importance of an impeccable customer and user experience more prominent than ever, we’ve scoured the industry to ensure the most influential figures in the C&UX world are on hand to impart their words of wisdom!

We pride ourselves on bringing you only the very best the industry has to offer, so if you’re looking to gain actionable insights from a plethora of customer experience influencers then you’ve come to the right place! Clue up on everything from the trends shaping the future of CX to how to harmonise your IT and operations team, all courtesy of our unparalleled lineup of industry giants!

Stay Tuned We know you don’t want to miss a beat when it comes to our unbelievable speaker lineup, so to make sure you’re up to date with everything including seminar times and locations, be sure to follow us on social media!

@CUXpo #CUX19

Our unbeatable lineup will ensure you’re up to speed on everything from the rise of the robots to how to employ a next-generation customer experience strategy, so don’t miss out on the chance to gain expert advice that is sure to help your business reach new heights!

Nick Irons Lead UX Designer

John Lewis

Avalanche! Avoiding the Heuristic Traps of User Experience In the snow-capped mountains, the consequences of falling into what are known as heuristic traps can be fatal. In this talk, I’m going to use the principle of heuristic traps in skiing and mountaineering to illustrate some of the mistakes that are commonly made in UX and UI design, and demonstrate how, whilst rarely fatal, they can be highly damaging to our careers or business success.

Keynote Theatre 3 Thursday 11:45

Nikki Patel

Head of Evaluation for Digital Development

NHS

Digital Developments in the NHS: Creating an Experience Innovation in healthcare is opening up new possibilities to treat patients remotely, to improve patient flow through digital appointments and acute discharge, to access medical records on the road for community practitioners or to share information from emergency services on route to hospital. This presentation will take a look at developments in digital technology in the NHS and the direction of travel for the future, to ensure new opportunities can be grasped and citizen experience will be improved.

Keynote Theatre 3 Wednesday 11:00

Nick King Insight Director

Autotrader

Digital Excellence – an Easier, More Enjoyable Journey Engaging with customers online today is as important as it has ever been. The exponential growth of technology brings new opportunities but simply throwing technology at a problem is not always the answer. People buy from people and the businesses that succeed today enable and promote a personal interaction, curate an easy navigation and build confidence.

Nick will explain the journey and key take outs with examples from global companies, we can all apply to our own businesses.

Keynote Theatre 3 Thursday 13:15

Will Charnley Strategy, CX & Innovation Director

Seasalt Cornwall

How Simplicity Trumps Wizardry in Achieving Outstanding CX It is often said but less often achieved - the simplest line of sights of the customer & simplest actions drive the greatest outcomes. Seasalt Cornwall prides itself on demystifying complex customer behaviour and data in order to focus on what truly makes a difference to customer and profitability. This seminar explores key approaches and impacts which have defined Seasalt as a brand with the customer truly at its heart.

Keynote Theatre 3 Wednesday 13:15

James Dodkins Customer Experience Rockstar

Rockstar CX

Rules for Rockstars In this high energy, entertaining and musical keynote you’ll learn lessons from a former real-life, award-winning rockstar. This is the world’s first and only musical CX Keynote.

‘Customer Experience Rockstar’ James Dodkins will share stories, ideas, frameworks and mindsets that will guarantee that you turn your customer experience up to 11. James is even going to dust the cobwebs off of his guitar to give you all a musical experience that you’ll never forget. James’ client list reads like a ‘who’s who’ of global brands with Disney, Microsoft, Nike, Mercedes-Benz, Lego, AMEX, IBM and many more included. James trains, consults and speaks all over the world helping companies deliver a ‘Rockstar Customer Experience’ You’ll learn James’ 5 ‘Rules For Rockstars’: Nail the intro; Create Superfans; Put things rights; Make things clear;Let teams rock.

Keynote Theatre 3 Wednesday 15:30

Catherine Havasi Co-founder

Luminoso Technologies, Inc.

How Are Companies Using AI to Improve Customer Experience The customer experience is today’s battleground for organizations competing to win and retain loyal consumers. Product, sales, and marketing teams know that to improve the customer experience, they must scrutinize customer feedback.

With the overwhelming and growing avenues of customer communication, data scientists and customer experience professionals can only skim or sample Voice of the Customer responses when looking for insights. Learn how companies are taking advantage of new breakthroughs in Artificial Intelligence to save money AND improve the customer experience.

Keynote Theatre 3 Thursday 14:45

Micah Solomon Customer Service Consultant

Four Aces Inc.

Ignore Your Customers (And They’ll Go Away) What’s latest, and what’s timeless, in delivering exceptional customer service and building a superior customer experience in this age of global competition, social media, AI innovation, and endless distractions. Hands-on experience, best practices, and culture-building insight from the greatest companies of our time including Apple, The Ritz-Carlton Hotel Company, Zappos, and more, from one of today’s top authors and influencers on customer service and the customer experience.

Keynote Theatre 3 Wednesday 11:45

Bradlee Allen Product Evangelist

Fuze

The Impact of Workforce Transformation in the Contact Centre and Beyond With the changing behaviour of workers – from remote working to flexible hours – how should enterprises reevaluate productivity in the contact centre and across the organisation? Our global research has indicated that 83% of workers desire a more flexible work scenario where remote work is embraced. Digital workplace transformation has evolved enterprise contact centre needs from support for standard voice routing, call queues, and IVR, to more advanced omnichannel, outbound, and workforce optimisation features. In this session, Fuze will be sharing how it has helped its enterprise customers complete the digital workplace transformation journey, and how to enable remote workforces, control application sprawl, and empower employees with effective tools that enable productivity, no matter their location.

Keynote Theatre 3 Wednesday 14:45 Thursday

12:30

David Moore

Ben Lappin

Global VP of CX

Head of Retention & CX

SAP

The Guardian/DMA

Rise of the Robots!

Are Live Agents Necessary in the Future?

Your Contact Centre Adds Value. Make Sure Everyone Knows

An examination of how and when conversational AI and Machine Learning should be used in Contact Centres – and when they should not!

Getting frustrated that your organisation says it’s customer centric, but then behaves in ways that definitely aren’t? Do your customerfocused initiatives make the first draft of the budget but never the final submission? Your contact centre has huge value, and it’s your responsibility to make sure that everybody in your organisation knows. The purpose of this session is to give you a playbook on getting that message across.

Keynote Theatre 4

Wednesday 11:00

Keynote Theatre 4

Thursday 11:45

Daniel Ord Founder

CX Magazine/Omnitouch International

What Kind of Experience Does Your Contact Centre Deliver?

Some Contact Centres have had a hard time raising the bar on their quality standards. But the days of saying a Customer’s name 3 times and thinking that your service is great are over. Daniel will share multiple examples from his work on Contact Centre Mystery Shopper programs, to bring home the point that it may be time to reinvent your approach to quality as well as provide practical suggestions to do just that.

Keynote Theatre 3 Wednesday 14:00

Meghan Keough Global VP Corporate and Product Marketing

8x8

Driving the New Speed of Business Through AI Powered Contact Centre Meghan Keough is a seasoned product marketing leader with 20 years in the technology industry where she has held leadership roles in product marketing, product management, marketing and alliances at both large enterprise software companies such as Siebel and Oracle as well as high growth start-ups such as SignalDemand. As VP of Product Marketing, Meghan is currently responsible for leading the go-to-market strategy for 8x8, a leading cloud communications provider. Meghan received her MBA from Harvard Business School where she graduated with honors and earned a B.S. from Boston College.

Keynote Theatre 3 Wednesday 12:30

Highlights & Features

Speakers Learn from some of the greatest and most influential speakers in the CX industry, whatever your query or topic, you’ll be sure to find your answers at the show!

Innovation Awards

Cloud

Take your industry knowledge into the future, as we recognise the innovators who are lighting the way towards the customer experience world of tomorrow.

Businesses need cloud solutions, and customers demand them to stay connected.

Learn how to unite the two with cloud technology for CX.

Customer Loyalty Whether it’s a loyalty card system or app, discover the hundreds of solutions that will leave your customers coming back, time and time again.

Networking Join a network of over 20,000 proactive industry professionals; heed their advice and learn from their mistakes, as you carve out the future of your business, one connection at a time.

Automation A streamlined, convenient automation service is a key differentiator in the battle for happy, loyal customers.

Omnichannel Whether it’s via chat bots, telephony or online, connect with your customers no matter what they require.

Self Service Customers now prefer self service over contacting a support agent. Make your self service flawless with optimised search and virtual assistance.

Personalisation Connect with your customers in a humanised manner, adapting your customer experience to suit each and every individual.

AI/VR/AR

Development & Training

Take your customer experience strategy to the next level with the most immersive technologies the industry has to offer.

Comprehensive training and development programs will be available for you to ensure your business is achieving excellence.

Future Tech Learn how to make use of technology advancements to improve your customers’ experience and make them happy.

Data & Analytics Discover everything you need to know about your audience with real time data and analytics, making it easier than ever to create the best customer experience than ever before.

Social Discovery

Customer Relationships

The size and dynamic of social media landscapes can be difficult to get your head around, our CX experts will be on hand to help you understand its power and potential.

With the digital era upon us, customers are no longer interested in ‘price and product’, we’ll reveal how to beat your competitors by going above and beyond expectations to deliver exceptional experiences, resulting in lasting customer relationships.

Exclusive Show Offers Take full advantage of exclusive discounts and deals, as our exhibitors showcase the future of customer experience at rates you won’t see anywhere else.

Digital Transformation Customers now prefer self service over contacting a support agent. Make your self service flawless with optimised search and virtual assistance.

C&C The Ultimate Event for the Customer Engagement World

Under the Same Roof Providing the seamless, streamlined customer experience that your clients ultimately deserve requires a sustained and flawless level of engagement on your part. Highly engaged customers are loyal to a company, buy more, and promote more, making it imperative to have an integrated customer engagement strategy, if your customer-centric CX is ever going to achieve its full potential!

There is no right or wrong way to implement this; each business is different, as is each customer, and with the significance of new technology increasingly dominant within the process of identifying and managing these differences, the Call & Contact Centre Expo has quickly become an essential red-letter day on the calendar of any successful CX professional.

Industry leading brands that have laid the foundations for the most successful customer engagement strategies, such as Microsoft, BT, Salesforce, Avaya, Cognism, Five CRM, Oracle and Google Cloud, will be on hand to enlighten forward-thinking visitors on their successes, strategies and systems, which have enabled them to achieve revenue growth and create long lasting relationships with vast client bases.

As THE point of reference for customer engagement in Europe, the show is here to provide you with every piece of advice you need to take your business to the next level. You will discover the most comprehensive range of free one-to-one consultations, live demonstrations and innovative product launches, so whether you’re a veteran or just starting up, we’ll be by your side, every step of the way.

This is why, for the very first time, the Call & Contact Centre Expo will run directly alongside the Customer & User Experience Expo. The two shows combined will equip your business with the tools, techniques and systems that will revolutionise the way you execute your customer engagement strategies, optimising customer experience, and ensuring that you remain ahead of your competitors.

Telecommunication Services Allow your employees to collaborate easily from wherever they are, by enabling them to communicate clearly and directly with clients, and deliver the highest standards of customer service.

Data & Payment Security

Inhouse and Outsourced Advice

Secure payments are essential to gaining the trust of your clients. Discover how to keep them satisfied with your payment security system, both online and offline.

Are your staff equipped with the skills and resources required to meet your high customer engagement expectations?

Discover how to source the advice they need to succeed!

IT Management Services Come and chat to our tech gurus who will be on hand to offer you the tips and tricks you need to run your IT effectively, resulting in a more engaged customer base.

CRM Systems Learn how to manage your company’s interaction with current and potential customers, securely, efficiently and with the future in mind.

Partners

Year after year, we ensure that we continue to work with the organisations, associations, and publications that are behind the phenomenal growth of the industry. Our partnerships are invaluable, and we would like to say a huge thank you to the partners that have been by our side, every step of the way.

Sponsored By

Location: S1166

Security Solution of the Year

Best Engagement Solution

Best Communications Provider

This award credits the importance of compliance and trust within the provision of customer experience. It is open for providers of secure payment and other data security and storage solutions.

This award recognises the challenges faced in employee and customer engagement from workforce management and gamification to customer management technology.

A celebration of the potential that unified communication solutions can have on improving business innovation, profitability, collaboration, and customer experience.

Finalists:

Finalists:

Finalists:

• •

• • • • •

• • • • • •

• •

Semafone - Stand 730 Gala Technology Limited - SOTpay - Stand 686 Syntec CardEasy - Stand 522 PCI Pal - Stand 480

28th March 12:30

Genesys - Stand 840 Dixa - Stand 732 KMS lighthouse - Stand 474 Thinqi - Stand 854 identeco - Stand 772

28th March 14:00

Awards The unprecedented growth of the customer experience sector has seen the launch of an amazing range of solutions, which have made an outstanding impact on the industry over the past 12 months. At our live awards ceremonies, you’ll be able to check out the innovators who are paving the way when it comes to delivering the finest engagement and experience solutions that the sector has to offer, as we reward and celebrate the very best of the best.

Our awards provide an incredible opportunity for our visitors to take their industry knowledge beyond the present and into future, as you gain exclusive access to the cutting-edge products and services at the forefront of innovation. Plus, with each finalist showcasing their product or service to a panel of industry giants in front of a live audience, the awards make for an entertaining and educational break from the hustle and bustle of the show floor.

8X8 - Stand 610 RingCentral - Stand 310 Content Guru - Stand 650 Mitel - Stand 950 Puzzel - Stand 820 Fuze - Stand 910

28th March 15:30

KEYNOTE THEATRE 3 WEDNESDAY

KEYNOTE THEATRE 3 | WEDNESDAY SPONSORED BY Nikki Patel, NHS Digital Developments in the NHS: Creating an Experience

11.00 - 11.30

Micah Solomon, Four Aces Inc Ignore Your Customers (And They’ll Go Away)

11.45 - 12.15

Meghan Keough, 8x8 Driving the New Speed of Business Through AI Powered Contact Centre

12.30 - 13.00

Will Charnley, Seasalt Cornwall How Simplicity Trumps Wizardry in Achieving Outstanding CX

13.15 - 13.45

Daniel Ord, CX Magasine/Omnitouch International What Kind of Experience Does Your Contact Centre Deliver?

14.00 - 14.30

Bradlee Allen, Fuze The Impact of Workforce Transformation in the Contact Centre and Beyond

14.45 - 15.15

James Dodkins, Rockstar CX Rules for Rockstars

15.30 - 16.00

KEYNOTE THEATRE 3 THURSDAY

KEYNOTE THEATRE 3 | THURSDAY SPONSORED BY Google Stay tuned via our website to keep up to date with who we have in store for this seminar session!

11.00 - 11.30

Nick Irons, John Lewis Avalanche! Avoiding the Heuristic Traps of User Experience

11.45 - 12-15

Bradlee Allen, Fuze The Impact of Workforce Transformation in the Contact Centre and Beyond

12.30 - 13.00

Nick King, Autotrader Digital Excellence – an Easier More Enjoyable Journey

13.15 - 13.45

Sally Earnshaw, Blue Sky – Experts in people change People Power – Transforming Your People and Your Customers

14.00 - 14.30

Catherine Havasi, Luminoso Technologies, Inc. How Are Companies Using AI to Improve Customer Experience

14.45 - 15.15

15.30 - 16.00 Stay tuned via our website to keep up to date with who we have in store for this seminar session!

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.cuexperienceshow.co.uk for the latest information.

SPONSORED BY Zain Patel, Merchants Making Digital Human

11.00 - 11.30

Jamie Horastead, Pisano Customer Experience & Engagement, the Importance of Getting it Right

11.45 - 12.15

Nick Beardsley, Olive Communications The AI Influence on Customer Experience

12.30 - 13.00

Ashvini Webster, 1 Unified Collaborations Ltd User Adoption: The First Step to a Successful UC Solution

13.15 - 13.45

Paul Bibby, ResponseTap Ltd Ditch the IVR and Have Better Conversations, with ResponseTap

14.00 - 14.30

Anuja Saunders, Harris & Saunders Consulting Putting the Vulnerable Customer on Your CX Agenda

14.45 - 15.15

Shane Lynn, EdgeTier Do you need AI, or a More Efficient Contact Centre?

15.30 - 16.00

THEATRE 16 WEDNESDAY

THEATRE 16 | WEDNESDAY

SPONSORED BY Alex ‘Delz Erinle, ProtoFast 6 Lessons Learnt From Integrating UX Research Into Agile Environments.

11.00 - 11.30

Kashif Ansari, Innogy Consulting Realising Customer Experience Excellence on an International Scale

11.45 - 12-15

Richard Hamilton, Centre for Assessment Introducing the Customer Service Excellence Quality Mark

12.30 - 13.00

Nastasya Savina, Just Ai UK Ltd Conversational AI transforms CX with Chatbots, Voice Skills and Robocalls.

13.15 - 13.45

Chris Ezekiel, Creative Virtual Ltd Top Tips for Implementing Chatbots and Virtual Agents in 2019

14.00 - 14.30

Jo Causon, Institute of Customer Service Customer Service and Why it Matters

14.45 - 15.15

15.30 - 16.00 Stay tuned via our website to keep up to date with who we have in store for this seminar session!

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.cuexperienceshow.co.uk for the latest information.

THEATRE 16 THURSDAY

THEATRE 16 | THURSDAY

1 Stop Data Ltd

112/2510

101translations

1732

1UC

921

360 Resourcing Solutions

172

Dickson Training & Development Ltd

872

756

Difference Corporation

760

Britannic Technologies

462

Differentia Consulting

720

British Middle East Corporation

2254

Digital Marketing Association

2530

Digital Marketing Implementation Services

1172

Digital Media Team Ltd

1934

DigitalParade

1819

Direct Solutions

1660

Distract

1530

Diverse Interactive

2050

Dixa

732

Branded Content Marketing Association (BCMA)

1580

Bright Pattern

4icg

1941

4net Technologies Ltd

432

8x8

610

British Promotional Merchandise Association

1734

24x7 Multi-Lingual Call Centre - LiveSalesman

442

Broadley Speaking

2162

AboutMatch Ltd

132

Bulk SMS Limited Trading as VoodooSMS

170

Aculab PLC

450

BulkSMS.com

1772

AdEx Network

2736

Business Junction

1696

Adoppo Limited

1672

Business Systems (UK) Ltd

360

DMA

1676

Adzooma

1930

BusinessesForSale.com

2188

DMLK Video

2550

Aeriandi Ltd

1072

dotcentric

2624

CallMiner

472

Aircall

530

Callwise Solutions Limited

684

dotdigital

2360

Airview Productions Ltd.

2484

Calverley Group

2180

DRAYTON

2460

Akeneo

2534

Dynomite Video Production Agency

Cambridge Marketing College

1352

Akkroo

2535

CC Expertise

980

Allwag Promotional Merchandise

2024

CCA Global Ltd

162

AloTech

144

CDA

2060

Alpha Card Compact Media

1972

AlphaBlues

830

Amaryllo International B.V.

2560

Amaryllo Internation Inc

1250

Amore Bakery LTD

2100

Angle Studios

1652

Animmersion

2600

Anywhere365

300

Apifonica

2192

Appetite Creative Solutions

2280

Appian

944

Apteco Ltd

2619

Arca Industries Ltd

1501

Ardent Fieldwork Ltd

2382

Artudata Ltd.

384

AspectWorks, s.r.o.

2684

Asset Bank

1740

Atlas Mapping

2864

Augmentic

2714

Automation Ninjas

1452

Auxesis Infotech Pvt. Ltd.

2617

Avaya

332

Avizent Ltd

914

Awaken Intelligence

976

Awesome Merchandise

Cirrus

500

CITYCREATIVE

1560

CLCA Call Direct

582

ClickSend.com Climb Clip Ltd Cloudlead

1748 1806 2314 2862

Cognism

2010

CommuniGator

1680

CommVersion UK Ltd

2451

Compas Conduit Global Confident Approach

1723

2784

484

Eden Agency

2062

Hallam

1464

Eden Videos

1584

Hastee Pay

1070

Edit Agency

1818

Heyware

412

eGain

262

Highspot

2570

eKomi Ltd.

1954

HoduSoft Private Limited

120

Element 26

2124

Hydra Creative

2344

Elizabeth Michelle Consultancy

1882

i2x

724

identeco

772

Embrace Branding & Marketing

1970

Empower Marketing Ltd

2102

Contact Careers

782

eSales Hub

1330

EscalateAI Ltd

942

2321

ExtraDigital Ltd

2440

Cordant People LTD

354

ExtraMile Communications

2104

Corpdata

2462

Fieldsmartr.Com

2576

Crazy Dave Promo Ltd

1924

Find Us On Web

2750

1630

Creation Agency

1254

Finsbury Media

2286

Axon Garside

1548

Creative Clinic

1974

Fireworx

1786

bakergoodchild

1730

Creative Navy UX/UI

1122

FIVE CRM

2240

Beaconsoft

2636

Cubiquity Limited

1460

FIVE CRM / CallPro CRM

700

BIAB London Ltd

1334

Customer Experience Magazine Limited

988

Five9

200

Bigfoot Digital

1465

1976

1752

1832

Cylo

FL1 Digital

Bishops Printers

1641

2810

1582

Bivalvia Pack Ltd

dacadoo

FLETCHERWILSON

2512

1442

1840

Bloc Digital

Data Compliant Ltd

FlexeStand

731

2554

2614

FLG (The B2C CRM)

Blue DME

DataSine Datum

1731

Flume Training

2790

Blue Sky- Experts in People Change

1260

Foehn

710

Foleon

2370

Force24

1860

FotoWare

2630

660

GoSquared

2552

586

DIABOLOCOM

1820

Halifax Consulting

2110

1992

752

Gold-Vision CRM

1640

Extensis

Brand Recruitment

1782

giosg

Econoprint (UK) Ltd

1480

900

GiftPay

2786

Exposure Ninja

Bold360 by LogMeIn

2442

Grypp Corp Ltd.

2214

2122

2190

Giant Leap Video

GrowthStream

enjoy!

Depositphotos

1454

George Amua

456

220

2580

Genius Marketing

1784

Excell Group

BMS Performance

476

Eckoh

Engaging Heroes

452

840

Genii Ai

Eat My Logo Limited

440

1440

2652

Genesys

1722

Connexus

Demand Exchange

2084

Genesis Design Ltd

Grazitti Interactive

1332

DDC Outsourcing Solutions UK

Gem Worldwide Ltd

1952

856

Cool Tabs

686

Easypromos

2574

650

230

Gala Technology Limited - SOTpay

934

2182

Content Guru

2542

G3 Comms

1176

Emphasis

122

G-SMATT Europe

Graydon UK Ltd

EMC Advertising Gifts

ContactCenterWorld.com - Global Contact Centre Association

910

2160

600

284

622

Fuze

Gradwell Communications

Connect2Staff Marketing, Media & Digital

Contact Centre Partners

Freshworks Inc.

IFS

560

Igloo Vision

1512

imapt

2262

Inbenta

320

Inbox Insight

1800

Inchoo

1670

Infinity

2022

Infosit

2444

InGenius

750

innogy Consulting & Ventures UK Ltd

1110

inSurge

1922

Intellectual Property Office

2860

Intershop Commerce Cloud: everything you need to sell online

2170

Interventus Group Ltd

2452

Intraining

280

Introhive

1650

Intuitive Learning

784

IP Integration

340

IPIA

1410

iPresent

2584

IUnetworks LLC

152

Jabra

970

JPL Telecom Limited

870

JT Global Enterprise

234

Just Digital Limited

1750

Kingpin Communications

2270

KJS We Are Direct Mail

1586

Klood Digital

1570

KMS lighthouse

474

Oban International

2332

Salesapps

2582

The Telemarketing Company

2446

Kogan Page

2320

OBRIEN DIARIES LTD.

1848

SalesMatch Ltd

2586

The Video Club

1712

Komposer Limited

2732

Odigo

444

SalesSeek

2130

The Videonauts

2348

Kooomo

1710

Olive Communications

950

SBT Research Pvt Ltd

1776

Think Ambient Ltd

2002

Kulea.ma

2734

Omilia

862

Secura

1746

Thinqi

854

Kuro Dragon

1724

Onalytica

2634

Sell2World International Ltd

1920

981

Oneflow

2743

Seller Performance Ltd

2650

Thrive the employee engagement system

984

Kustomer Landingi - Landing Page Platform

1982

OneTrust

1770

Semafone

730

OneUp Sales

2686

Semetrical Ltd

1682

Latcham Direct

1430

OptiOp Quality Management

482

Sendinblue

2210

Lead Liaison

2782

OUTSOURCE GLOBAL

2551

Sennheiser

352

Lead-Results

2680

Parkes Display & Expo

1700

Senuto

1450

Leadfeeder

2230

PAteam

774

Serenova

382

PCI Pal

480

Sesui - Cloud Communications

520

PCI Telecom

876

SET For Business CRM

2252

Peek & Poke

2429

shopware AG

1872

Pennine

356

Shout Promotional Merchandise

2780

Perivan Technology

1762

Showell Ltd

2764

PFS

832

Showpad

2572

Phase Print Ltd

1541

ShowWorx

2632

Pink Lizard Promotions

2020

Sidetrade

2086

Pipeline Upgrade

2120

SIFAR LTD

1698

Pisano Ltd

941

Skynamo

2762

PMYB

1830

Sleeping Giant Media

2322

PPC Protect

2004

SmartAgent

322

Premier CX

780

SmartCloud Connect

2548

Professional Sales Association

2682

Social Blue

852

Prospect Research

1870

Solvemate

831

Prosper

1654

Sooqr Search

2422

ProtoFast

1060

Space & Time Media

1642

ProxMax Ltd

1532

Spafax

2392

Purple Motion

2376

SparkPost

2538

PushON

2310

Sparkstone Technology Limited

1912

Puzzel

820

Spinoco

913

Quobis

233

Spitch

974

Radix Communications

2184

Staffino

754

Random Dynamic Resources LTD

2386

Staxoweb

1482

Stickyeyes

1950

SupaPass

LeadSpotting

1844

Learning Pool Ltd

850

Letterbox Distribution.com

2480

Liberty Williams Limited

2380

Lightico

580

Lingo LeadGen

1921

LinkedIn Corporation

2350

Linkfluence

2372

LiveCX

286

London Cakes

1644

London Chamber of Commerce

1492

Love2shop Business Services

1807

Loxysoft

370

Loyalty Magazine

982

Luminoso Technologies, Inc.

1040

Luware UK Limited

630

M12 Solutions

372

Machbizz Marketers Pvt Ltd

2000

Mailing Guy Ltd

2340

Maintel

324

Marke Creative Merchandise Limited

1942

MarketMakers

1620

Marmalade on Toast

1572

Maru/Blue

1932

Mason & Wake

2852

Rank no.1

2432

Maximum Network Solutions Limited

422

Reach Printing Services

2342

Mazaru

786

REACH Telecom Services

142

Melissa Global Intelligence

1336

ReadSpeaker

282

Membit

946

Real Learning

2421

Merchants

912

Receptional Limited

1810

MERJE

948

Red Flag Alert

2450

Mitel

950

Red Rabbit Productions Limited

2448

Moneypenny

2082

redk

2770

Refract.ai

2557

Regional Recruitment Services

776

Reputation.com

2620

Resourcebase

2536

ResponseTap

1005

Retap ApS

1812

MPS Marketing Services Ltd

2424

MVinci Trade

2752

Natterbox

272

Nemorin Creative Film & Video Ltd NFON

2274 740

Two Jay

1510

UC Today

130

UK Contact Centre Forum

110

Ultimate Incentive Limited

1760

Ultracomms

460

Unify

860

Ur Promotions LTD

2330

Vaimo UK Ltd

2540

VanillaSoft

2700

Vee24

972

VeriCall Ltd

682

Verint

424

Verisium

2336

Veritone Inc.

680

Vertical Leap

1862

Visualytes

2760

VoIPstudio

620

Voiso

770

Vooba

2186

Vuelio

2212

Webeo

1264

Supersonic Playground

2282

Wing Lee Creative Ltd

1980

Surround Vision Ltd

2622

Wired Plus

1514

Swift Prepaid Solutions

1816

Wizu

1546

Syntec CardEasy

522

Workbooks Ltd

2412

Sytel

858

Worldline

860

Talk With Lead

2384

Woven

454

Talkdesk

250

WowBooks

1956

Team Telemarketing Ltd

1451

WP Engine

1713

Telsa Media Ltd

2276

X2O Media

374

Telsis

350

Xuper

1007

Textlocal

376

Yomdel

1720

Textlocal

1842

Your Vision TV Network

2215

The Animation Guys

2374

Z-CARD Ltd

2260

The DMA

1676

Zadarma

2312

The Forum

134

Zendesk

550

The Futures

1354

Zoho Corporation

2150

Zymplify

2416

1662

The ICG Ltd

2284

Roivenue

2482

The Institute of Direct and Digital Marketing

1576

Russell Printers Limited

1540

The Marketing Pod

1886

Sabio

430

The Next Big Thing

2080

Sales Coaching Solutions

2590

The School of Marketing

1490

380

222

1940

Roantree Promotional Marketing

Oak Innovation Limited

473

Twilio Inc.

Willow Group Exhibition Solutions

722

486

960

TVR MEDIA LTD

1502

RMG

NTT Advanced Technology Corporation

1182

TTEC

2346

1986

2250

Truviv

Widen

No Magnolia Productions

Northern Print Solutions

2420

410

310

524

Timely

1876

RingCentral

2272

1360

Where The Trade Buys

584

Nominet

342

Tilkee

Webio

Nimble Elearning

Noetica

ThriveMap

Floorplan At an event of this size, it can be difficult to know where to start when it comes to meeting our incredible exhibitors, or locating that keynote seminar that you’ve been waiting all year to see!

By making use of our floorplan, you can save yourself loads of time by locating and planning your route to the exhibitors and seminar halls that you want to visit prior to arriving at the show, meaning you have all the time in the world to discover the latest advice and innovations set to take your business to the next level.

To ensure a quick entry and avoid the queues, please remember to bring your ticket with you on the day.

And don’t forget, this will give you access to all 5 of the incredible shows which are taking place over the two days!

SALES INNOVATION EXPO

Seminar Theatre 9

Keynote Theatre 8

Sponsored By

Sponsored By

2792

Seminar Theatre 7

Seminar Theatre 10

Seminar Theatre 12

Seminar Theatre 11

Sponsored By

2292

2192

2190

1992

2188

IDM Academy Theatre

Seminar Theatre 13

Sponsored By

Sponsored By

2392

2590

2790

B2B MARKETING EXPO

MARKETING TECHNOLOGY EXPO

Sponsored By

1698

2786 2784

2684

2686

2586

2584

2486

2484

2386

2384

2286

2284

2186

2184

2086

2084

1986

1882

2780 2782

2680

2682

2582

2580

2482

2480

2382

2380

2282

2280

2182

2180

2082

2080

1982

1980

2770

2574

2576

2452

2451

2376

2374

2276

2274

2171

2170

1976

1974

1876

2570

2572

2372

2370

2272

2270

1972

1970

1872

2256

2254

1956

1954

1850 Effective, Measurable Lead Generation Masterclass

2252

2250

1952

1950

2262

2260

1886

1696

1590

1786

1784

1782

1780

1776

1770

1682 1680

1586

1584

1582

1580

Sponsored By

2771 2864

Networking Area Sponsored By

1676

1576

Networking Area Sponsored By

2450

1870

1772

1672

1752

1652 1654

1750

1650

1760 1762

1662

1640

1670

1572

1570

2862

2860

2562 Showpad Masterclass

2762 2764 2660

2550

2760

4264

2350

LinkedIn Sales & Marketing Solutions Masterclass

2150

2050

1550 Grow Your Business Through Inbound Marketing Masterclass

2560 2852 2750

Seminar Theatre 6

2462

2652 2557

2752 2650

Sponsored By

2842

2840

2745 2743 2744 Salesforce Masterclass

2551

2552

2548

2546

2360

2162

2062

2060

2160

2448 2446 2444

2547

2460

2554

2442

2544

2348

2346

2344

2342

1960 The DNA of the Companies of Tomorrow Masterclass

1941 1942

2240

1862

1860

1848

1846

1748 1746

1844

1842

1744

1660

1644

1560

1548

1546

1544

1542

1540

1541

Keynote Theatre 2 Sponsored By

1742 1641

2742 2741

1642

1940

2540

2440

2340

2336

2334

1840

1740

2532 2538

2542

2439

2530

Keynote Theatre 1

2332

Sponsored By

2822

2030

1932

1934

1734

1732

1820

1730

1731

1821 CRM Is At The Heart Of A Successful Business Masterclass

1724

1723

1722

1720

1832

1830

1534

1630

1532

1930

2330

1530

2429

2820 2535 2510

2734 2634

2130 2230

2432

2424

2421

2422

2420

2636

2324

2322

2320

2321

2316

2314

2312

2310

2124

2220

2024

Digital Marketing Masterclass

2022 2122

1924

1922

1920

1921

2020

2120

1520

1620

Innovation In Marketing Masterclass

2814 2732 2736

2630

2536

2534

2632 2416

2414

2216

2214

2812

2614 2714

2622

2624

2810 2619

2617

2620

2520 Mastering Product Experience Masterclass

2215

2412

2111 Customer Acquisition Masterclass

2212

1819

1818

1910 Building a High Growth Company Masterclass

1816

1814

1812

1810

1807

1800

1712

2110

1512

1713

2010

2413 2210

1912

VIP Lounge

1710

Sponsored By

1514

1510

Seminar Theatre 5

Sponsored By

2700

2600

2512

Seminar Theatre 28 Sponsored By

2200 Empowering Your Ecommerce Masterclass

2102

2104

2002

2004

2000

2001

1700

2100

1806

S10

S9

VISITORS ENTRANCE

VISITORS ENTRANCE

Seminar Theatre 27 Seminar Theatre 26 Sponsored By

Sponsored By

1501

1401

2019 / LONDON

2019 / LONDON

SALES INNOVATION E X P O 2 0 1 9

CALL & CONTACT CENTRE EXPO

CUSTOMER & USER EXPERIENCE EXPO

Seminar Theatre 17

Seminar Theatre 14 1490

1482

1480

1292

1380

1382

Seminar Theatre 19

Sponsored By

Sponsored By

1492

1282

1290

1194

1193

1281

1186

1280

1182

1095

1184

1092

1082

989

1093

981

986 983

592

984

876

980

872

870

Seminar Theatre 20

Sponsored By

882

590

494

Sponsored By

390

786

784

686

684

586

584

486

484

782

780

682

680

582

580

482

480

382

384

286

284

380

282

280

Seminar Theatre 21

Sponsored By

1476 Marketing Automation Masterclass

1176

1174

1172

1171

1454

1452

1356

1358

1450

1451

1354

1352

1266 Business Growth & Customer Retention Masterclass

1170

1076

1074

1072

1070

976

974

972

970

860

776

774

772

770

476

473

376

374

276

472

474

372

370

272

456

454

356

354

452

450

352

350

Networking Area

172

Sponsored By

170 1254

1252

Awards Area

854

756

754

852

850

752

750

650

550

250 162

1050

1264 1460

1052

856

Sponsored By

1250

1465

950

1201

1009

1162

152

144

1007

1360

858

960

862

660

760

560

462

460

360

262

261

1005 142

1464

1219

1443

1442

1440

1350 Data Protection & Privacy Masterclass

1217

1003

134

1000 948

946

944

942

840

740

1215

1213

Sponsored By

132

1119

Seminar Theatre 16

1117

130 442

1334 1336

1432

1430

1431

1332

1116

1212

1330

1210

253

444

Keynote Theatre 4

1114

934 924

922

920

921

832

830 1110

342 340

240

122

530

831

730

731

432

332

120

234

232

230

233

112 430

1420

242

AVAYA VILLAGE

1211 1112

630

732

440

933

1320

820

724

722

620

622

524

522

1040

Keynote Theatre 3

720

520

424

324

422

322

220

Sponsored By

913 1410

1122

Seminar Theatre 18

Sponsored By

610

912 1124

222

914 710

1220

320

410

310

1020

110 412 910

1120

200

500

Seminar Theatre 25 Seminar Theatre 24 Sponsored By

1261

Sponsored By

Organisers Office

1260

900

Seminar Theatre 23

982

988

941

1060

Sponsored By

600 700

S7

S6

VISITORS ENTRANCE

VISITORS ENTRANCE

300

Seminar Theatre 22

Sponsored By

Experiences That Matter Experiences That Matter

Mobile apps, social media, SMS, Web chat Each offers a new way for customers to interact with your brand. Avaya can help you deliver personalized, exceptional experiences across every channel.

VISIT THE AVAYA VILLAGE TO SEE OUR LATEST DEMOS

#experiencesthatmatter

1 in the Enterprise

#

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Visit us on stand #910

Take a demo and talk to our communication and collaboration experts.

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