Welcome
Welcome to Customer Connect Expo 2025 –The Future of Customer Engagement
Customer expectations are evolving at an unprecedented pace, and businesses must adapt or risk falling behind. Customer Connect Expo 2025 is where the leading pioneers in customer experience, contact centers, and customer engagement come together to shape the future of CX. Designed by the industry, for the industry, this event reflects the real challenges and opportunities facing professionals today.
On April 16th & 17th at the Las Vegas Convention Center, join over 200 pioneering exhibitors, 100+ expert-led seminars, and an unmatched lineup of keynote speakers. From AI-driven automation and omnichannel strategies to data-driven personalization and workforce optimization, this year’s program delivers actionable insights that redefine how businesses connect with their customers.
The CX landscape is transforming. More digital channels, rising customer expectations, and rapid technological advancements mean companies must evolve their strategies to remain competitive.
Whether you’re optimizing operations, enhancing personalization, or future-proofing your business, Customer Connect Expo provides the solutions, expertise, and network to help you stay ahead.
With a packed agenda featuring industry leaders from Pfizer, Ford Motor Company, and McDonald’s, the event delivers exclusive insights into the latest innovations shaping the future of customer engagement. Expect thought-provoking discussions, live demonstrations of cutting-edge technologies, and the opportunity to connect with like-minded professionals.
Engage with industry-leading brands, experience cutting-edge technology, and take part in conversations that will drive CX innovation across all sectors. With an expanded focus beyond contact centers, this rebranded and reimagined exhibition ensures every session, exhibitor, and keynote is aligned with the evolving needs of the industry.
If you’re serious about delivering exceptional customer experiences, enhancing operational efficiency, and staying at the forefront of CX innovation, Customer Connect Expo 2025 is where you need to be. Join us in Las Vegas and take your customer strategy to the next level.
4 Industry Insights
Stay ahead with the latest trends, innovations, and expert analysis shaping the future of customer engagement.
6 Show Highlights
Explore the must-see moments of the event, including keynote sessions, live demos, and networking opportunities.
8 Keynote Speakers
Hear from industry pioneers and CX leaders sharing insights, strategies, and success stories.
10 CX Connect
A dedicated hub for networking, collaboration, and knowledge-sharing among CX professionals.
11 CX Masterclass
Join leading experts as they dive into actionable strategies to enhance customer experience, boost engagement, and drive long-term loyalty.
12 Advisory Board
Meet the experts guiding the event’s content, ensuring relevant and impactful discussions.
14 Partners & Supporters
A special thanks to our partners and sponsors who help make this event possible.
18 Industry Awards
Celebrating the most innovative and impactful contributions in customer experience.
20 How to get there
Plan your visit with travel tips, directions, and venue details.
21
Agenda
Your guide to key sessions, workshops, and must-attend events throughout the expo.
25 Exhibitor Listings
Discover the top companies showcasing the latest CX solutions and technologies.
Industry Insights
Delivering a top-tier customer experience is no longer just a competitive advantage, it’s a business necessity. With over 50% of consumers stating they will stop doing business with a company after a single bad experience, brands must continuously evolve to meet rising customer expectations.
AI’S EXPANDING ROLE IN CX
Artificial intelligence is reshaping customer experience, with 85% of customer interactions expected to be handled without a human agent by 2025. From predictive analytics to real-time personalization, AI is enabling businesses to anticipate customer needs and provide tailored support. At the expo, hear from industry leaders about how AI is transforming the way brands interact with their customers and enhancing overall efficiency.
At Customer Connect Expo, we bring together industry leaders, cutting-edge technology, and real-world solutions to help businesses redefine their customer experience strategy for the year ahead.
THE POWER OF FIRST IMPRESSIONS
A strong first impression can turn a one-time transaction into long-term loyalty, with 73% of customers saying customer experience is the number one factor in their purchasing decisions. Clear communication, fast responses, and proactive engagement are key. Customer Connect Expo highlights how industry leaders are redefining customer engagement to drive retention and brand loyalty.
Customer Connect Expo will showcase the latest advancements in AI chatbots, virtual assistants, and automation tools that are redefining customer service excellence. The era of AI-driven customer service is here, with 67% of consumers expecting chatbots and virtual assistants to resolve issues on the first contact. AI-powered automation is no longer a novelty, it’s an expectation. Companies that fail to integrate these solutions risk falling behind.
for a great customer experience IN 2025 up from $12.42 billion in 2024, reflecting a compound annual growth rate (CAGR) of 14.5% $14.23b
In today’s fast-paced world, consumers expect customer service to be fast, efficient, and personalized, with 60% stating these are the most important factors in a positive experience. Businesses that fail to meet these expectations risk losing customers to competitors who do. At Customer Connect Expo, discover how leading brands are using AI-driven insights and automation to deliver seamless, hyperpersonalized experiences that keep customers engaged and loyal.
LOYALTY IS BUILT ON POSITIVE EXPERIENCES SPEED AND SATISFACTION
Customer loyalty is no longer just about great products, it’s about delivering an exceptional experience. 72% of customers who have a positive interaction will share their experience with six or more people, leading to increased referrals and long-term retention. Brands that prioritize seamless, proactive customer service are seeing significant gains in brand advocacy. Through expert-led discussions and realworld case studies, the event highlights the strategies top companies use to turn satisfied customers into loyal brand ambassadors.
THE 24/7 CUSTOMER SERVICE EXPECTATION
Convenience is king, and today’s consumers demand service that fits their schedule. With 69% preferring selfservice options over contacting support, businesses must implement omnichannel strategies that provide instant support. Whether it’s chatbots, knowledge bases, or AI-driven self-service tools, the expo showcases the innovations shaping the future of always-on customer support.
DIGITAL-FIRST EXPERIENCES ARE THE NEW NORM
The digital landscape is evolving, and 80% of consumers now say the experience a company provides is just as important as its products and services. A weak digital presence can lead to frustration, with 58% of customers feeling dissatisfied if online support isn’t up to standard. Businesses must ensure their digital platforms are optimized for seamless interaction. Customer Connect Expo brings together industry leaders and innovators who are redefining digital transformation, offering key insights into how businesses can enhance customer engagement and satisfaction in an increasingly online world.
DIGITAL IMPACT
SPEED IS THE NEW STANDARD
Customers no longer have the patience to wait, with 72% saying response time is a key factor in their loyalty to a brand. At Customer Connect Expo, explore the latest technologies and solutions that can help you reduce wait times, enhance response efficiency, and exceed customer expectations at every touchpoint. The demand for instant support means businesses must embrace automation, AI, and streamlined strategies to keep up.
HIGHER EXPECTATIONS IN A FAST-PACED WORLD
Join Customer Connect Expo to gain insights into the latest tools, technologies, and strategies that are helping businesses stay ahead in the digital era. With consumer expectations constantly evolving, 45% of customers now expect faster, more efficient digital experiences. The demand for instant gratification has never been higher, and companies must adapt to meet these expectations or risk losing customers to competitors who do.
SEAMLESS MULTICHANNEL EXPERIENCES MATTER
Today’s customers expect to move between digital and physical touchpoints without disruption, with consumers expecting brands to offer experiences that cater to their needs across all channels. Whether it’s mobile, web, or inperson interactions, consistency is key. Brands that provide integrated, frictionless experiences across multiple platforms will win customer trust and loyalty. Exploring the latest omnichannel strategies and success stories from industry leaders will provide valuable insights into creating a unified customer journey that meets modern expectations.
Show Highlights
200+ HAND-PICKED EXHIBITORS
Featuring over 200 carefully selected exhibitors, this year’s Customer Connect Expo will showcase a diverse range of products and solutions designed to propel your business to new heights. These offerings will drive innovation, accelerate growth, and shape the future of customer engagement, impacting a variety of industries.
CONTACT CENTERS
EX
Employee experience is a key driver in improving business performance and fostering a positive organizational culture. EX focuses on the overall experience of an employee throughout their journey with an organization. A positive EX is linked to higher employee satisfaction, productivity and retention. When employees are engaged and fulfilled, it directly impacts the customer experience, leading to stronger relationships and better business outcomes.
In the customer experience industry, contact centers have always been vital in delivering exceptional customer experiences by providing a centralized platform for managing customer interactions. They serve as the frontline for resolving customer issues, answering inquiries, and offering support with the goal of enhancing the customer experience.
EXPERT SPEAKERS
Industry leaders from Pfizer, Ford Motor Company, and Macys Inc. and more, will share fresh perspectives on AI-driven personalization, omnichannel engagement, and customer loyalty. These sessions will provide actionable insights and innovative strategies to enhance customer experience. But that’s just the beginning, expect even more top voices offering expertise to help you stay ahead in this everevolving industry.
OMNICHANNEL EFFICIENCY
Omnichannel efficiency allows for seamless integration and optimization of multiple communication channels, whether phone, email, chat, social media, and in-person interactions to deliver a consistent and personalized experience for customers. It ensures that regardless of the channel a customer chooses to engage with, their experience remains cohesive and uninterrupted, enhancing satisfaction and loyalty. That’s why this year, the event is placing a strong emphasis on advancing omnichannel efficiency to empower businesses to deliver unified customer experiences.
CX CONNECT
Join industry leaders and professionals from a diverse selection of sectors at Customer Connect Expo, the premier platform for cultivating lasting business relationships. Engage with experts in customer experience and business intelligence and create valuable connections that will propel your business to new heights.
INDUSTRY AWARDS
Customer Connect Expo awards, the event will honor the companies that go above and beyond - those setting new standards and leading the way in customer engagement. Each year, we celebrate the pioneers who are driving breakthroughs, advancing the industry, and setting a benchmark for others to aspire to.
DRIVING EXCELLENCE IN CUSTOMER & USER EXPERIENCE
At the heart of Customer Connect Expo is the mission to enhance experiences across the board. Customer Experience refers to the overall perception a customer has of a brand throughout their entire journey, from initial awareness to post-purchase support. Whereas, user experience focuses specifically on how users interact with a product or service, particularly in the digital space.
DIGITAL TRANSFORMATION
Stay ahead in today’s competitive market by exploring the latest advancements in technology at the Customer Connect Expo. Discover how industryleading products and services are powering digital transformation from automation to personalized experiences. Learn how integrating these innovations can revolutionize your business operations and drive lasting growth.
CUSTOMER JOURNEY MAPPING
This year at the Customer Connect Expo we are focusing on customer journey mapping, a key process for visualizing the entire customer experience. From awareness to post-purchase, it maps every touchpoint and interaction helping businesses identify pain points, recognize areas for improvement, and optimize the customer journey at every stage.
Keynote Speakers
WEDS 16TH | 11:00
KEYNOTE THEATER 1
Wayne Simmons
Pfizer
The Customer Excellence Enterprise: Creating Customers for Life
Consistently delivering exceptional experiences at enterprise and global scale can no longer be a nice-to-have -- it’s a must-have that requires structural and systemic change at the DNA level. Introducing “(3 > 2)”, the new success formula for Experiential Commerce and the key to competing and winning in 3 dimensions (Brand + Product + Experience) rather than competing in 2 dimensions (Brand + Product) alone.
Kalifa Oliver, PhD
Ford Motor Company
How People Analytics and Emerging Tech Are Revolutionizing The Future of Work
Explore how people analytics and emerging technologies are transforming the workplace in this session led by leading expert, author and employee experience strategist Dr. Kalifa Oliver. Dive into data-driven strategies and cutting-edge tools revolutionizing employee engagement, decision-making, and experience design. Through real-world examples and actionable insights, learn how to leverage innovation to build a future-ready workforce and drive meaningful organizational change.
WEDS 16TH | 12:30
KEYNOTE THEATER 1
Kieran Layton
McDonald’s
WEDS 16TH | 11:45
KEYNOTE THEATER 1
Rethinking EVP As A CX Driver: How Your Frontline Drives CX Strategy
Using lessons from under the Golden Arches and most recently with the beverage-led test concept CosMc’s, Kieran will share how designing a frontline EVP for targeted CX outcomes can help your organization elevate employee and customer experience in tandem.
Christine Maguire
Modern Consumer Tripadvisor
AI-Powered Journeys: Redefining Travel and Experiences for the
AI is revolutionizing the travel industry—from hyper-personalized itineraries to seamless booking experiences. Christine Maguire of Tripadvisor will discuss how leading companies are leveraging AI to curate unforgettable journeys, utilizing innovations like real-time language translation, dynamic pricing models, and predictive recommendations. Christine will explore the intersection of AI and experiential travel, revealing how technology is reshaping the way we discover, plan, and experience the world. Don’t miss this deep dive into the future of travel, where data-driven intelligence meets human adventure.
THURS 17TH | 11:00
KEYNOTE THEATER 1
John Finch
Macys Inc.
WEDS 16TH | 1:15
KEYNOTE THEATER 1
Siva Kannan Ganesan
The Power of Data: Engineering a Customer-Centric Digital Strategy
Discover how data drives customer-centric digital strategies in this insightful session. Learn to harness data for personalized experiences, improved decision-making, and competitive advantage. Explore real-world examples, actionable steps, and tools to transform data into actionable insights. Whether you’re a business leader or strategist, this seminar will equip you to build a data-driven approach that puts customers at the heart of your digital transformation.
Agentic AI: Driving the Next Era of Customer Experience RingCentral
Agentic AI is transforming customer experience by automating tasks, enhancing data-driven decisions, and improving efficiency. This session will explore practical applications of agentic AI that deliver immediate business value; strategies for creating the ideal human-AI partnership to maintain authentic customer connections; and case studies from various industries highlighting the measurable benefits of agentic AI in enhancing the customer journey and driving business outcomes.
THURS 17TH | 11:45
KEYNOTE THEATER 1
Jayalakshmi Sudarshan
HP Inc
CX Design - Insights to Actions
THURS 17TH | 12:30
KEYNOTE THEATER 1
This session explores the transformative power of customer experience (CX) design, highlighting how to turn valuable insights into actionable strategies. It will cover tools, and methods to optimize customer journeys, enhance engagement, and drive business success. Attendees will learn how to bridge the gap between data-driven insights and practical solutions to improve overall customer satisfaction and loyalty.
CX Connect
CX Connect is your dedicated networking hub at the Customer Connect Expo, designed to bring together customer engagement professionals from across a wide range of sectors including hospitality, retail, automotive, banking, healthcare, insurance and more! Whether you’re looking to forge new partnerships, exchange best practices, or reconnect with industry peers, this is the perfect space to meet, engage and collaborate.
Located at the Customer Connect Cafe on the show floor. This dedicated area provides a relaxed yet professional setting for meaningful conversations. Take advantage of face-to-face networking, where connections happen organically, ideas are exchanged in real-time, and industry relationships are built to last.
Join fellow CX, Marketing, IT, and Digital Transformation leaders to discuss the latest innovations, challenges, and solutions enhancing the future of CX strategies!
Don’t miss your chance to connect with people who are revolutionizing the sector, grab a coffee, start a conversation, and be part of the community driving CX success!
CX Masterclass
New for 2025!
The CX Masterclass is an exclusive educational experience, designed in collaboration with our esteemed advisory board and industry leaders. Hosted at the Customer Connect Expo, this interactive platform empowers visitors to learn, engage, and connect with the visionaries shaping the future of CX.
The PEAK of Loyalty: Building Unbreakable Customer Relationships
State of CX in 2025
Customer experience (CX) has become the key differentiator for brands in 2025. With AIdriven automation, hyper-personalization, and omnichannel strategies at the forefront, companies must adapt to meet ever-evolving customer expectations. This masterclass will provide a deep dive into the latest CX trends, best practices, and real-world case studies to help you stay ahead of the competition.
Digital Transformation Starts with the Customer
This masterclass focuses on key principles, case studies, and market-leading frameworks to inspire and assist leadership teams in embracing the customer as a critical stakeholder in their Digital Transformation journeys. A practical guide on how to lead technological innovation through customer experience.
In today’s fast-paced world, customer loyalty must be earned with every interaction. The PEAK framework, Professionalism, Effortlessness, Advocacy, and Knowledge, offers a proven strategy for creating meaningful, trust-building experiences. This session dives into how brands can exceed customer expectations, eliminate friction, and foster advocacy to drive lasting loyalty. Through actionable insights, real-world examples, and the latest CX research, discover how to transform your customer relationships and position your brand as a leader in loyalty.
CX Around the World
In today’s interconnected world, customer experience (CX) is a key differentiator for brands. But what works in one region may not resonate in another. This masterclass explores CX trends, challenges, and innovations across different cultures and markets, equipping you with the knowledge to craft exceptional experiences on a global scale.
Advisory Board
Alain Henein Bathfitter VP IT & Customer Experience
Dennis Wakabayashi Global Voice of CX Customer Experience Consultant
Sudarshan CX Expert HP
Anoop Kumar Walmart Senior Technical Program Manager
Doug Rabold CX/EX Thought Leader Bold Ray Consulting
Jeannie Walters CEO & Chief Experience Investigator CX Accelerator
2025
Christopher Frankland Cover Desk Global Head Product & Innovation
Georges Essama Telecommunications Director Camtel
Jeff Beelman VP of Contact/Service Center Solutions Maximus
Jayalakshmi
Members
The Advisory Board for the Customer Connect Expo is a distinguished group of industry leaders and experts dedicated to shaping the event’s vision and content. Their insights ensure that the expo delivers valuable insights, fresh ideas, and opportunities for collaboration across various industries. With their guidance, Customer Connect Expo remains a premier platform for learning, connection, and business growth. Jim Iyoob
&Partners
&Supporters
Stay Engaged with the ultimate CX event of the year
Be part of the conversation and stay ahead of the latest customer experience trends. Follow us on social media for real-time updates, speaker highlights, and exclusive behind-the-scenes content.
Get instant access to key takeaways, must-see sessions, and expert insights as they happen, don’t miss a moment of the action!
Listen to CX in the Wild podcast
Hosted by Dennis Wakabayashi
Dive into the heart of customer experience with the CX in the Wild Podcast. Journey with us as we explore the untold stories of CX from around the globe, bringing you into conversations with thought leaders, innovators, and those on the front lines of CX evolution. Each episode is crafted to offer valuable insights, practical advice, and inspirational tales that shed light on the real-world challenges and triumphs in customer experience. For professionals eager to enhance their understanding and impact in the CX landscape, CX in the Wild is your guide to the depth and diversity of customer experience today. Scan to
Subscribe to Customer Connectivity
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Be the first to access event updates, speaker announcements, and cutting-edge CX strategies from leading professionals. Whether you’re looking for innovation, or key highlights from the event, this is your inside track to the future of customer engagement.
Stay ahead in the world of customer experience!
Industry Awards Customer Connect Innovation Award
Customer Connect Expo awards, the event will honor the companies that go above and beyond - those setting new standards and leading the way in customer engagement.
Each year, we celebrate the pioneers who are driving breakthroughs, advancing the industry, and setting a benchmark for others to aspire to.
This award recognizes organizations that have demonstrated outstanding innovation in customer engagement, cutting-edge technology, strategic processes and more!
Nominees
Datanitiv Inc.
Booth no. 308
MaestroQA Booth no. 436
Replicant Booth no. 300
BPO EXCELLENCE Award
This award recognizes exceptional solutions, advancements and performance in the field of Business Process Outsourcing (BPO). It honors companies who are driving products and services that allow operational efficiency, and client satisfaction!
Nominees
Liveops
Booth no. 324
The Office Gurus Booth no. 356
ResultsCX Booth no. 402
The 2025 CX Hall of Fame Awards
A New Era of CX Recognition Begins at CCE
At this year’s Customer Connect Expo we’re unveiling the newly reconfigured CX Hall of Fame Awards, now merged with the Exxy Awards, to spotlight not only individuals but the organizations behind transformative customer experiences.
Your Impact Deserves the Spotlight.
Award Criteria Include
CX INNOVATION & TECHNOLOGICAL ADVANCEMENT
Recognizes organizations that have implemented groundbreaking customer experience innovationsthrough technology, process, or design - significantly advancing their CX capabilities and raising the bar for the industry as a whole.
LEADERSHIP IN CUSTOMER EXPERIENCE
Honors companies that demonstrate exceptional leadership in CX strategy, vision, and executiondriving transformation within their organization and inspiring progress across the customer experience ecosystem.
INDUSTRY INFLUENCE AND REPUTATION
Recognizes organizations widely regarded as CX thought leaders - shaping best practices, influencing peers, and contributing meaningfully to the global conversation on customer experience excellence.
IMPACT ON CUSTOMER OUTCOMES
Recognizes organizations whose CX initiatives have directly improved customer outcomesincluding satisfaction, loyalty, trust, ease of use, and emotional connection - demonstrating a clear commitment to creating meaningful, measurable value for their customers.
IMPACT ON BUSINESS OUTCOMES
Awarded to companies that can clearly demonstrate how their customer experience initiatives have led to tangible business results - including financial growth, improved retention, market share gains, or operational efficiency.
CX FOR GOOD: SOCIETAL & COMMUNITY IMPACT
Honors organizations that extend their CX excellence beyond business - making positive contributions to society through initiatives that support education, community development, accessibility, or social good.
How To Get There
LAS VEGAS CONVENTION CENTER
PARADISE ROAD, LAS VEGAS, NV 89109
BY AIR
Located just 4 miles from Harry Reid International Airport, the convention center is easily accessible by car, taxi, rideshare, or public transportation. It is a prime location for attendees traveling from near or far.
Make the most of your visit to Customer Connect Expo by planning ahead! From travel arrangements to accommodation, we’ve covered you with all the essential details to ensure a smooth and productive experience at the Las Vegas Convention Center.
The Las Vegas Convention Center, conveniently situated adjacent to the Las Vegas Strip, is designed for easy access. With parking spaces available for over 10,000 vehicles, including designated handicapped spots for both standard vehicles and vans, the venue ensures a seamless arrival experience for all visitors.
DIRECTIONS TO CCLV
The Las Vegas Convention Center (LVCC) is situated at 3150 Paradise Road, Las Vegas, Nevada 89109. If you’re driving there, keep these tips in mind:
• Give yourself extra time to reach your destination, especially during peak hours (8:00–10:30 AM and 4:30–6:00 PM).
• Familiarize yourself with the route beforehand to avoid confusion on the way.
• Traffic can be heavy, so plan accordingly to ensure a smooth arrival.
USING THE MONORAIL
The Las Vegas Monorail arrives every 4-8 minutes giving you an efficient, clean and fast journey to the Las Vegas Convention Center!
TRAVEL BY SHUTTLE
The Las Vegas Convention Center welcomes a variety of events, including concerts, conventions, and business meetings for major organizations. Convenient transportation is available, with an airport shuttle providing direct service to and from the LVCC.
Keynote Theater 1
Wayne Simmons | Pfizer
The Customer Excellence Enterprise: Creating Customers for Life
Kalifa Oliver, PhD | Ford Motor Company
How People Analytics and Emerging Tech Are Revolutionizing The Future of Work
Kieran Layton | McDonald’s
Rethinking EVP As A CX Driver: How Your Frontline Drives CX Strategy
Christine Maguire | Tripadvisor
Siva Kannan Ganesan | Macys Inc.
The Power of Data: Engineering a Customer-Centric Digital Strategy
John Finch | RingCentral
Agentic AI: Driving the Next Era of Customer Experience
Jayalakshmi Sudarshan | HP Inc
- 11:30
- 12:15
- 1:00 1:15 - 1:45
AI-Powered Journeys: Redefining Travel and Experiences for the Modern Consumer 11:00 - 11:30 11:45 - 12:15 12:30 - 1:00
Vanessa Hardy-Bowen | Spirit Airlines
Optimizing Self Service and Transforming the Guest Journey
Nishant Nishant | Microsoft
Stay Tuned Via Our Website to Keep Updated With What’s In-Store for This Session 1:15 - 1:45
CX Design - Insights to Actions 2:00 - 2:30
Seminar Theater 2
Jim Iyoob and Trevor Clark | Etech Global Services
AI-Powered Contact Center Excellence: Scaling Quality Through Gig Workforce Innovation
Jack Smith | Fortuna
Retention by Design: Building Processes That Empower People in Contact Centers
Barbara Dondiego | AVOXI
Survey Says! The Future of Contact Center Voice is in the Cloud
Daniel Ash | Journeyfront
Tackling Agent Turnover: Proven Research & Approaches
John Ortiz | MiaRec
Achieve Contact Center Excellence: Your Journey with Auto QA
Francisco Troiano | Mitrol
Expand your Contact Center Results powered by AI Agents
James Brown | Infobip Emergence of RCS in North America 11:00 - 11:30
Camilo Cruz | Proxima
Automating Call Centers with AI: A Practical Automation Business Case
Will Huffman | InMoment
Feedback in Action: Transforming Contact Center Insights into Integrated CX Excellence
Jason Hiland | CollaborationRoom.ai
The Impact of Remote and Hybrid Agent Environments on Contact Centers
Daniel Foppen | Convoso
Driving More Revenue from your Call Center
-
Seminar Theater 3
Mita Bedi | Resonate CX
From Complaints to Opportunities: Leveraging Customer Feedback for Growth
Adam Beorlke | Alignment Advantage Group
Unlocking the Missing Last Mile in Your CX Strategy
Vern Fernandez | Jabra
How Real-Time Actionable Customer Sentiment Can Improve Customer Experiences
Anna Silverman | Tykans Group Inc. & Kr8ive Innovations Lab
Skyrocket Customer Responses up to 96-99%: The Hidden Potential of Your Existing Tools!
Jordan Armstrong | ResultsCX
Striking the Right Balance: Human and AI-Driven CX for Regulated Markets
Jasen Williams | Verint
11:00 - 11:30 11:45 - 12:15
How to Drive ROI from AI in CX, Now: Workflows, Outcomes, and the Modern Contact Center 12:30 - 1:00 1:15 - 1:45
Stephanie Benzik | GreenStar Marketing
Bridging the Gap: How Marketing and Customer Service Create Seamless CX
Rishi Bhatnagar | Quaeris, Inc.
AI Agents Enabled Workflows Can Give 2-10x Gains in Productivity
Aarde Cosseboom | Palomarr
Leveraging AI to Simplify Your Search for the Perfect CX Technology
Jim Lynch | Dialpad
Models Built for Business: Transforming Contact Centers with Proprietary AI
Haris Azmi | Sogolytics
Beyond the Metrics: Crafting a CX Framework for Guaranteed Success
Matt McGeorge | The Office Gurus
- 2:30 2:45 - 3:15 11:00 - 11:30 11:45 - 12:15
Balancing AI & Human Agents: The Future of Contact Centers 12:30 - 1:00 1:15 - 1:45 2:00 - 2:30 2:45 - 3:15
Seminar Theater 4
Baker Johnson | UJET
Smartphones: The Missing Link for AI-Powered, Omnichannel CX
Jason Kaufman | Irrevo
Transforming Knowledge Management with AI: Practical Insights into Prompt Engineering and Optimization
Jean-Louis Queguiner | Gladia
How Real-Time Voice AI Will Transform Contact Centers and Redefine CX
Simon Black | Creovai
The Impact of AI on the Customer & Agent Experience
PolyAI
Using Voice AI to Power Superhuman Customer Conversations
Anuj Bhalla | serviceMob, Inc.
Redefining Customer Experience Measurement: The Future of KPIs with AI
Raj Sivasubramanian | QuestionPro
Balancing Customer and Company Benefits of AI in the Contact Center
Mike Zinne | Quiq
Navigating Change: Ensuring Your Contact Center Teams Thrives with AI Agents
Justin Massey | Relay Hawk
7 Lessons Learned While Designing AI Phone Bots
Michael Thriffiley | Reka
Redefining Autonomy and Efficiency with Agentic AI
Ian Tempro | IA Solutions
Unlocking the Power of AI: Supporting Agents for Superior CX
-
- 1:00 1:15 - 1:45 2:00 - 2:30
Exhibitor Listings
ACC Premiere
716
At ACC Premiere, we deliver exceptional customer care to companies who view service as a business differentiator. We provide outsourced contact center services to the world’s most trusted brands, delivering customer service experiences that drive loyalty and high customer lifetime value.
ACCPremiere.com 973 632 7514
Alignment Advantage Group
104
Award-winning Call Center, Customer Experience, Leadership, and Culture Consultants proven to lift performance through employee engagement.Specialists in lifting employee retention, engagement, customer loyalty & Call Center performance. Creator of the 7Cs to Success leadership & culture method. alignadv.com 805 253 2533
Aquity 632
Aquity is a forward-thinking AI and automation consultancy for subscription-based B2B companies. We streamline customer success operations, reduce manual tasks, and boost ROI with custom AI solutions and CRM automation, driving scalable growth. getaquity.ai 56316 7586
ARC
640
ARC is a fully woman-owned and managed QA company offering flexible, ala carte services with no minimums or package requirements. QA can be complex - at ARC we immerse ourselves in your culture to help navigate options and drive actionable improvements over simple data delivery.
arcqs.com 800 397 3515
Assembled 772
Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to help companies scale exceptional customer support. assembled.com 415 320 6583
AVOXI
360
AVOXI delivers cutting-edge international cloud voice solutions with unmatched global coverage and virtual number options. Our software platform provides visibility and intelligence for modern contact centers, empowering 5,000+ clients worldwide with exceptional service. avoxi.com 770 937 9735
Bearworks
248
Boost sales and customer success with Bearworks—an AI-powered platform for seamless outreach. With features like smart dialing, automated workflows, and CRM integrations, we help teams connect faster and more efficiently than ever before. Empower your team with the latest outreach technology. bearworks.com 4082120181
BenchmarkPortal
780
BenchmarkPortal is the global leader in:Contact Center Benchmarking, Contact Center Certification, Contact Center Training, Contact Center Consulting, Industry Best Practices. benchmarkportal.com 800 214 8929
Bigly Sales
268
Bigly Sales, founded in 2020 by Thomas Ryan, offers an integrated platform for all centers, featuring 24/7 multilingual support in English and Spanish. Our AI technology reduces call center costs by up to 90% and boosts conversion rates by up to 50%. We are fully TCPA and HIPAA compliant company. biglysales.com 617 935 4756
BLEND Voice (Formerly GM Voices)
609
At BLEND Voice, our mission is to help you deliver exceptional customer experiences by humanizing voice applications.Services include Natural Voiceover Recording in English and Spanish plus 120 other languages, as well as AI Voiceover with Human-in-the-Loop PostProduction in 100 Languages. blendvoice.com
770 752 4500
Blitzz Inc
768
Blitzz Visual Support empowers Contact Center teams to engage with their customers over live, app-free video for exceptional remote support. The tech Blitzz delivers allows organizations to make a transformative shift in efficiency for teams in retail, manufacturing, insurance, automotive & more! blitzz.co 404 456 3513
Bottleneck Distant Assistants
552
Bottleneck Distant Assistants helps overwhelmed business owners reclaim their time by providing highly trained, process-driven distant assistants. We handle the admin, so you can focus on growth. Delegate. Elevate. Dominate.
bottleneck.online 4174504318
Bowtie Solutions
708
We specialize in providing outsourced BDC solutions tailored for the automotive industry and beyond. Our expertise extends to any sector where exceptional customer service, streamlined processes, and efficient scheduling are vital to enhancing the customer experience. By leveraging innovative tech. bowtieautosolutions.com 9802724968
Broadband Dynamics 546
Call Center Solutions
352
Call Center Solutions is a near shore labor solution for many companies in the states and abroad. We specialize in affordable and professional contact center labor in Montego Bay Jamaica. ccssuccess.com 8502354917
Calltree AI
144
AI solution that finds inefficiencies and automation opportunities in enterprise Call Center Workflows by analyzing millions of minutes of screen recordings. calltree.ai 2064346688
CBE Companies
112
Revolutionize your customer service capabilities and streamline your business operations with our premier call center outsourcing services. Entrust our skilled professionals to embody your brand values and deliver exceptional customer support, empowering your business to achieve growth and success. cbecompanies.com 3198331385
753
CCT provides Multi-Experience customer engagement solutions, enabling interactions across voice, web, email, chat, co-browsing, messaging, and video. Our apps, deployable on-premises or in the cloud, integrate with EHR systems to reduce costs, improve efficiency, and enhance customer relationships. cct-solutions.com/index.php/en/ 8778676740
ChannelVision
128
ChannelVision is a bi-monthly magazine and website read by more than 40,000 channel partners selling all manner of voice, data, access, managed and business services — both on premise and “in the cloud” — as well as technology gear and equipment primarily in the small/medium business space. channelvisionmag.com 480 503 0770
Claritiv
368
Claritiv helps call centers turn recorded conversations into actionable recommendations. Our AI analyzes customer interactions to uncover trends, improve agent performance, and enhance customer satisfaction. Visit our booth to see how we can transform your operations! claritiv.ai 7025303529
CloudTech Gurus 774
CloudFon
376
CX, Omnichannel, Contact Center Software, Call Center, Customer Engagement, Customer Support, Customer Experience, Automation, Chat Bot, AI, Unified Inbox, Mobile, VOIP, Business Phone, Unified Communications, CRM Integrations, Cloud, and digital-first cloudfon.net 86 18667815580
Coast Professional, Inc. 538
Coast Professional, Inc. is a leading BPO provider specializing in omnichannel support for commercial, private, and government clients. Coast’s specialized offerings are tailored to meet industry-specific needs with top-tier security measures. coastprofessional.com 800 230225
CollaborationRoom.ai 776
CollaborationRoom solves the problem of managing agents in multiple environments by providing a Virtual Contact Center Floor platform. Provide your leaders the single tool they need to manage, train, coach, and ensure compliance of their teams no matter where they are in the world. collaborationroom.ai 7658089498
Contactivity
272
Contactivity is a powerful, cloud-based telecom solution designed for businesses of all sizes. We provide voice, SMS, fax, and toll-free numbers with robust tools to optimize communication and streamline operations. Our platform ensures reliability, scalability, and compliance at an affordable cost. contactivity.io 8136098542
Continuum Global Solutions, LLC
759
Continuum Global Solutions, in partnership with Interactions, delivers AI-powered customer experience (CX) solutions that enhance efficiency, engagement, and automation. Our Conversational AI-driven IVAs and omnichannel contact center services optimize and enhance every customer interaction. continuumgbl.com 6802157678
Convirza 724
Convirza gives you the power to turn conversations into customers. Our platform delivers conversation intelligence, telephony and actionable insights to maximize ROI and improve agent performance on every phone call. When you need help, you can talk to a real person. convirza.com 888 804 5046
Convoso
788
Convoso is the leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards. convoso.com 866 794 1281
Creovai
404
Creovai is a real-time agent guidance and conversation intelligence platform built to modernize your contact center. Creovai uses AI to analyze all your customer conversations, guide your agents in real time, and deliver insights to optimize contact center performance. Visit the team at booth 404 creovai.com 512 910 4440
CustomAI
212
We are an AI implementation company that offers customized solutions for your business needs. Our tailored software is designed for you to talk to your data, understand how to grow your business, massively reduce costs, and create effective and scalable solutions. thecustom.ai 504 717 0641
CyraCom
644
CyraCom has been providing language services for 30 years, committed since the beginning to making quality language services more accessible, faster, and less cost-prohibitive. cyracom.com 844 727 6739
Datanitiv Inc.
612
Datanitivs Capability is a unique and one of a kind cloud-based long term capacity planning solution designed to help organizations manage multiple delivery and billing models. datanitiv.com 5129529256
Deepgram
732
Deepgram is a foundational AI company developing the essential building blocks for Voice AI. We give any developer access to the fastest, most powerful voice AI platform, including models for speech-to-text, text-to-speech and spoken language understanding with just an API call.
deepgram.com 415 303720
Diabolocom
228
Diabolocom is the trusted AI-powered cloud contact center solution transforming customer experiences worldwide. Our unified platform streamlines every interaction with intelligent automation, real-time insights, and seamless CRM integration. diabolocom.com 786 292 7183
DIAL WORLD COMMUNICATIONS LLC
282
DIAL WORLD COMMUNICATIONS LLC is a leading provider of VoIP long-distance calls for call centers around the world. Dial World is unique is its ability to help its call center customers get past the production-killing filters blocking their calls and causing FAS.
DialedIn
400
DialedIn offers cloud-based contact center software tailored for various industries. With over 25 years of experience, our solutions enhance agent productivity and profitability, ensuring superior customer satisfaction and streamlined operations.
getdialedin.com 888 739 8218
Dialpad 622
Dialpad connects people on a single, AI-powered customer intelligence platform that automates tasks and simplifies workflows. With Dialpad, businesses can unlock data-driven insights that support customer delight and drive growth. Visit dialpad.com to learn more. dialpad.com 855 342 5723
DVS Analytics
916
DVSAnalytics is a trusted provider of workforce engagement management solutions like conversational analytics and workforce optimization, that help contact centers optimize their operations, drive customer satisfaction, and enhance employee performance.
dvsanalytics.com
480 538 2020
Education at Work
440
Education at Work is a nonprofit that helps students graduate with more work skills by connecting them with flexible, paid employment opportunities. Our learn and earn model generates career outcomes for students and provides employers with a skilled workforce to address early talent needs. educationatwork.org 480 566 2200
EngageCx
364
For 15+ years, EngageCX has helped healthcare organizations reduce costs, boost membership & enhance satisfaction through contact center BPO, lead generation, and EngageAI. We provide scalable, cost-effective services with onshore & offshore options. Visit us at CCW to transform customer experience! engagecx.com 3019228795
Enthu.AI
208
Enthu.AI is an interaction intelligence platform that turns customer conversations—calls, chats, or emails—into actionable insights. Powered by AI, it automates QA, improves agent performance, and delivers analytics to help businesses make smarter decisions and enhance customer satisfaction. enthu.ai 9178557798
Etech Global Services
348
Etech, a global BPO service provider and certified minority-owned business, combines AI and human intelligence to transform data into strategic insights. This innovative approach enhances training and coaching, focusing on critical behaviors to improve customer experience and shareholder value. etechgs.com 936 372640
FaxSIPit Services Inc.
247
FaxSIPit secure and reliable cloud faxing solutions tailored for businesses. Integrating seamlessly with existing workflows, compliance for Finance and Medical and others. Users can send faxes easily, reporting, audit trails. While benefiting from advanced HTTPS & TLS transport.
faxsipit.com
866 374 6495 ext 656
FH Cann & Associates
611
FH Cann & Associates (FHC) is a pioneer in innovative customer contact solutions. A certified woman owned business, FHC specializes in providing creative strategies and fully managed staff to supplement the contact center, customer care, and business process outsourcing (BPO) needs of our clients.
fhcann.com 78360561
First Class Connection
We support organizations in navigating digital transformation with tailored solutions.Our expert team is with you every step of the way, from solution selection to seamless implementation, ensuring you achieve greater impact and quicker returns on investment. More Solutions. Better Value. Done.
firstclassconnection.net 888 674 1008
First Orion 316
First Orion creates forward-thinking solutions that deliver confidence in mobile communications. We equip carriers with the tools needed to vet scammers and revolutionize the way people use their phones. firstorion.com 50358 4061
Fortuna
530
Fortuna is a veteran-owned, fully remote provider of scalable contact center solutions, leveraging cutting-edge technology and our “ProcessPeople-Technology” approach to build, staff, and manage operations seamlessly. As a full-service partner, we are your ultimate one-stop solution. gofortuna.com 916 458 0991
Front 764
Front is the AI-powered customer service platform built for collaboration that enables 9,000 businesses to deliver five-star service. Front brings all support channels into a modern, intuitive workspace where your team can collaborate on requests, automate manual processes, and delight customers. front.com
415 680 3048
Functor 636
Are you outraged by your Cloud bills?Is your Data Infrastructure too expensive?Our software product DataSliv costs 60% less than ALL of the options currently in the market, and is deployable within 1-work day.
functorns.com
267 848 8686
GetNuva LLC
202
GetNuva connects businesses in the USA with exceptional remote elite talent worldwide. Boost your productivity, drive growth, and embrace diversity with our cost-effective solutions. Let’s transform your business together. getnuva.com 980 485 4480
Gladia 392
Gladia is a speech-to-text and audio intelligence API, designed for audio-first companies like CCaas, CPaaS, or voice agent builders. We provide real-time transcription, translation, and insights powered by best-in-class ASR, LLMs, and GenAI models.
gladia.io 33626794870
Global Strategic 603
Smart and cost-effective business process outsourcing solutions for companies worldwide. globalstrategic.com 336 283 8668
Gold Mountain Communications, LLC
148
Gold Mountain is a U.S. based, live operator inbound/outbound contact center and service agency that helps national corporations outsource their customer service and sales calls. We focus our attention to capabilities, contract stability, passion and connection to our culture, and adaptability.
goldmtn.com
4178514653
GreenStar Marketing
420
GreenStar Marketing, a full-service agency for tech and telecom, enhances your sales team with digital marketing. Our experienced team of industry experts ensures your company stands out, capturing opportunities through effective digital vetting and validation, showcasing your benefits.
gstarmarketing.com 630 442 1481
Hatch
445
Hatch is an AI platform that streamlines lead management and customer service, driving scalable growth. With automated outreach, follow-ups, and AI CSRs, teams using Hatch convert, close, and retain more leads while cutting overhead costs.
usehatch.ai
IA Solutions 976
As a leader in contact center and client partnerships, IA Solutions by IA Call Center provides customized Omni-Channel Contact Center Services and solutions that improve business processes, enhance the customer experience, and drive revenue. iasolutions.cx 888 639711
Infinity 928
Our Agent Guidance solution facilitates more efficient and effective customer interactions via next-best-action prompts to agent desktop. Agents are provided with the right words to say every time for every situation based on workflows customized to every unique contact center call flow.
infinityccs.com
121 450 7830
InMoment 305
InMoment is the global leader in CX innovation, empowering 3,000+ brands to collect, connect, and act on customer data from surveys, reviews, and chat logs. With award-winning AI and expert support, we deliver ROI 2x faster than competitors. Unlock your CX potential today at inmoment.com.
inmoment.com
800 530 4251
Irrevo 340
Simplify AI. Liberate Potential. Create the Future. Discover DoEasy.ai, a groundbreaking platform debuting at Booth #340, designed to integrate AI tools, Playbooks, and workflows into one seamless experience. Access knowledge easily, and transform how your team uses AI. Visit us for a demo!
irrevo.com 425 243 5968
Jabra 616
Jabra has over 150 years of experience in providing award-winning headsets and networking solutions. We strive to improve customer/agent experiences and decrease average handle time to provide excellent customer experiences. We accomplish this through the development of real-time analytics and outstanding hardware solutions. We provide better customer experiences by empowering the agent.
jabra.com 800 327 2230
Journeyfront 384
Journeyfront’s data-driven hiring software helps organizations improve workforce turnover and new-hire performance. Journeyfront’s tools are especially effective at improving the percentage of hires that stay past 90 days and meet performance expectations within high volume positions. journeyfront.com 80659 5330
Jovee 617
Jovee is a custom, fully featured AI assistant designed to streamline your contact center operations by understanding, empathizing with, and engaging with customers in real time across multiple communication channels. jovee.ai 9096303985
Laivly 904
Laivly is defining the future of CX technology with SIDD, a digital intelligence that combines generative AI, machine learning, and automation to unlock new levels of customer care as an agent assist tool or an autonomous digital worker - with no API required. laivly.com
Liveops
324
Liveops delivers flexible, on-demand customer service with a global network of agents, selecting only the top 2% of applicants to serve clients. With 20+ years of experience and advanced AI tools, we scale support seamlessly. Recognized with multiple awards, Liveops sets the standard for excellence.
liveops.com 720 232 6487
Maprehend
108
If you sell customized products or services, turn customer support & websites into high-powered selling machinesMaprehend automates quotes & sales in seconds. Empower your team to handle complex inquiries or let DIY customers configure, quote, & purchase instantly. maprehend.com 3109547844
MiaRec
236
MiaRec transforms contact centers with AIpowered Quality Management and Conversation Intelligence. Our latest innovation, MiaRec IMetrics, delivers CX insights like CSAT, NPS, and NES—without surveys. Automate QA and improve CX with MiaRec. miarec.com 408 580 0150
Mitrol 952
Mitrols AI omnichannel contact center solutions enhance customer experiences in 12+ countries. With 35+ years of expertise, we specialize in AI-driven platforms for automation, business process optimization, and seamless communication across channels like voice, video, WhatsApp and more. mitrol.net
54 9 14574 3131
MOJO CX
200
MOJO CX revolutionises contact centres with Agentic AI for agent assist, manager assist and insight assist. Our innovative platform delivers real-time actionable prompts that empower agents and management to drive down costs, increase sales and improve speed to competency. mojo.cx 7471507258
Monster Pixel, LLC 132
Monster Pixel designs, implements, and launches software projects (MVP) and provides direct off-shore staffing of experienced technology professionals. monsterpixel.us 3035886116
Nationwide Inbound, Inc. 220
Nationwide Inbound Inc., powered by Startel, delivers exceptional customer care with live agents, AI automation, or a blend of both. With 28+ years of expertise and cutting-edge tools, we enhance customer interactions, streamline communication, and drive efficiency to meet your unique needs. nationwideinbound.com 866 698 4567
Nextiva, Inc. 756
Nextiva is the largest privately held business communications company in North America powering 100,000+ businesses and billions of conversations every year with its unified customer experience platform. Discover more at www.nextiva.com. nextiva.com 800 799 0600
NobelBiz, Inc.
332
NobelBiz revolutionizes Contact Centers with state-of-the-art solutions like Omni+ and Voice Carrier, backed by 20+ years of expertise. Nobelbiz guarantees reliability, innovation, and seamless performance, ensuring businesses thrive even in the most demanding environments. nobelbiz.com 7604050105
Nucleon Audio
605
Introducing advanced USB headset for call centers with built-in training adapter and superior noise cancellation. Designed in Seattle, USA, this headset features an AI chip that cancels 99% of background noise. Email info@ nucleonaudio.com to secure a sample to be picked up at the booth 605. nucleonaudio.com 3032411882
Number Sentry
544
Number Sentry delivers advanced Caller Identity Management Solutions to optimize outbound contact center operations. Our platform resolves spam labeling, reduces call blocking, and boosts connect rates with tools like Number Mapper and proactive monitoring for reliable, efficient communications. NumberSentry.com 678 915 2501
Odea Integrations
920 What We’re Showcasing: -Agentic CX Platform : Sam8-Amazon Connect Solutions -Gen-AI Voice AI (OVA)-CTI Connectors for CRMsCustom Agent Desktop Solution : Omni Agnet360 odeaintegrations.com 833 566 9171
Omilia
201
Omilia is a leading AI platform for customer service. It provides cutting-edge native Conversational AI solutions that transform customer service experiences by automating interactions and empowering human agents. omilia.com 647 360741
Onsharp
264
Onsharp builds custom software, mobile apps, and self-service portals that drive growth, increase efficiency, and strengthen customer relationships. With 25 years of experience, our Midwest-based team specializes in creating tailored solutions that help you achieve greater success. Stop by Booth 264 Onsharp.com 7013569010
Palomarr 548
Palomarr is your trusted partner in finding CX technology that fits your unique business needs. Using cutting edge AI, we guide you through the complex buying journey, from identifying pain points and setting goals to evaluating vendors and executing solutions. palomarr.com 650 302 6002
PerfectVision
924
PerfectVision connects businesses and consumers to voice, video, and data technologies. We are a one-of-a-kind end-toend solutions provider offering Infrastructure products, Authorized Retailer programs, Connectivity Solutions to build out broadband networks, and a nationwide Installation Network. perfect-vision.com
800 205 8620
Plura
712
Plura is an omni-channel AI customer journey builder that enables businesses to sync teams of sophisticated AI agents across webchat, SMS, and voice channels. Plura’s Omni-Flow™ system manages user interactions, providing personalized, contextually aware communication throughout a customer’s journey. plura.ai 888 964 1616
PolyAI
357
PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. poly.ai/about 973 4547167
Proxima
280
Proxima is a specialized BPO, providing nearshore outsourcing solutions for the insurance, financial, and retail industries. We assemble teams to handle complex customer service and back-office scenarios, combining them with proprietary, state-of-the-art automation technology. proximasolves.com 13126803313
Quaeris, Inc.
628
QuaerisAI is a natural language driven platform that enables your Data + Document + Collaboration workflows.Boost productivity and effectiveness of your sales, services and customer teams by enabling a single, intuitive platform.
quaeris.ai 513 6466311
QuestionPro
140
QuestionPro CX is a powerful feedback management platform that converts insights into actionable data, enabling companies to forge stronger, lasting customer relationships.We help you understand your customer journeys to drive meaningful action.
questionpro.com/cx
800 530228
Quiq
407
Quiq is the leader in enterprise agentic AI for CX. We help brands deliver personalized, proactive service at every touch point along the customer journey at scale. Quiq offers AI Agents, an AI Contact Center, and AI-powered business process automation, as well as a platform for building agentic AI. quiq.com
ReadyMode
428
Readymode, a cloud based, all-in-one predictive dialer software that intelligently connects sales and call center agents with more leads in less time, helping to make more connections and maximize agent productivity - all at an affordable cost. See what makes us the industry leader at readymode.com.
readymode.com
800 694 1049
Reddy
408
Reddy gives an AI edge to your whole team, while saving you 500+ hours on setup. Upload your calls, chats, or training materials, and get set up in five minutes with Live Assistants, Training Simulations, and Automated QA. Schedule a demo to see your custom AI in action from a single call recording! reddy.io
415 985 0833
Reka
385
Our mission is to build useful multimodal artificial intelligence and use it to empower organisations and businesses. reka.ai
Relay Hawk
328
Simplify your AI journey. Our AI bot platform integrates with products like Twilio, OpenAI, and DeepGram—or any solution that fits your needs—so you can focus on what matters while we navigate the uncharted waters of AI. Visit our booth or email the founder (justin@relayhawk. com) to learn more!
relayhawk.com
332 777 7958
Replicant
300
Replicant’s Conversational AI platform helps contact centers analyze every customer interaction, automate predictable conversations, and empower agents to deliver faster, more consistent customer service. replicant.com
Resonate CX
312
Resonate CX provides innovative customer experience (CX) solutions designed to enhance satisfaction and loyalty. We help businesses make data-driven decisions to foster meaningful relationships and achieve sustainable results. resonate.cx 02 9957 9400
Response BPO
516
Response BPO: Smart Outsourcing SolutionsA technology-driven BPO in South Africa with a Native-English speaking workforce. With 20+ years experience, we specialize in 24/7 Customer Service, Customer Experience (CX), Debt Collection and Tech Support. response-bpo.com 7868879317
ResultsCX
402
ResultsCX stands at the forefront of Customer Experience Management, offering unparalleled solutions that have propelled 75+ global brands into the future of customer engagement. With a legacy spanning over 3 decades, our commitment to driving superior customer and business outcomes is unwavering. resultscx.com
800 956 3770
Select VoiceCom
752
Stay competitive in today’s global economy with Select Voicecom’s BPO services. Our contact center services, delivered in The Philippines, are designed to help businesses elevate performance, improve efficiency, and achieve strategic objectives at a lower cost across IB and OB programs. selectvoicecom.com
914 798 8028
serviceMob Inc
610
Piles of cases and tickets are a result of analytics not changing in service for over 40 years. serviceMob is the worlds only experiential analytics for customer service and support. servicemob.com
510 847 4872
SINQ
249
SINQ connects enterprise companies with top offshore virtual assistants in emerging markets, helping them scale back-office operations efficiently. By providing cost-effective staffing solutions, SINQ enables businesses to streamline workflows, reduce overhead, and drive sustainable growth. sinq.co
615 239 5298
Slingshot
244
Slingshot empowers businesses with modern phone systems, live chat, and text solutions to streamline customer interactions. Elevate your communication, boost efficiency, and deliver exceptional service—all in one easyto-use platform. Explore the future of business communication today! getslingshot.com
346 326 1678
Sogolytics
604
Sogolytics turns feedback into actionable insights, enhancing employee engagement and customer experience. Our SaaS platform offers surveys, pulse checks, and analytics to drive retention and performance. Visit us at Customer Connect Expo to see how data-driven strategies fuel growth and innovation. sogolytics.com
800 646 0520
SPARE Global
245
TAILORED OFFSHORE STAFFING - Overcome staffing challenges and cut costs with SPARE Global. We connect you with exceptional Filipino talent, letting you focus on growing your business and achieving your goals.
www-spare-global.com
12678847913
Stratosphere Networks
720
Stratosphere Networks helps businesses bypass the traditional sales process and quickly find leading Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), customer experience (CX), digital transformation, business process outsourcing (BPO), managed IT and cybersecurity. stratospherenetworks.com 877 599 3999
Structurely 1004
Boost call center revenue per rep by 3x with automated conversational AI texting for lead follow-up and qualification. Structurely seamlessly integrates into your CRM/call center software, filtering qualified leads, and enabling reps to focus on high-potential prospects. structurely.com
5157454965
Surebet
224
Surebet is the first RTS (Referral Tracking System) of it’s kind in the market. We are all about putting you in charge of your work life. Whether youre hunting for a new job, need a quick cash injection, or want to boost your income on the side.
surebetjobs.com 346 354459
Talent Trellis Inc.
744
Talent Trellis helps SaaS & Ecommerce companies build and manage 24/7 scalable customer support teams. From sourcing and training top talent to delivering exceptional service, we ensure lasting customer satisfaction while saving you up to 50% on costs. Visit talenttrellis.co to learn more! talenttrellis.co 3020296666
Tango 908
Tango’s mission is simple: We make gift cards easy to send and awesome to receive. By bundling easy-to-use technology, desirable incentives, and expert service. Engage your call center team, employees, sales team and customers through digital rewards and incentives. tangocard.com 2069478641
The Global Voice of CX 117
The Office Gurus
356
The Office Gurus is a global call center and business process outsource provider of customer care, telemarketing, lead generation, appointment setting, order entry, accounts payable, accounts receivable, credit and collections, satisfaction surveys, and a variety of other office support functions. theofficegurus.com 727 803 7114
Tomato.ai
728
Offshore agents can be harder to understand and trust due to their accents. Tomato.ai reduces accents heard on calls in real time. Deployment of the solution is simple: (1) quickly assess which of your agents could benefit, (2) run a free trial, and (3) roll it out. Visit Tomato.ai to get started. tomato.ai 415 264 5160
TrackDrive
508
- TrackDrive is the leader in Inbound Call Tracking and Intelligent Lead to Call Automation Platform using SMS, Email, Outbound Calls, and Voicemail. - Transcription w/ Triggers. https://trackdrive.com/sign-up- We have also GUARANTEE no SPAM on your calls.https:// VerifiedCallerId.com trackdrive.com 855 387 8288
TransUnion
345
TransUnion’s TruContact™ Communications and Contact Center Solutions - powered by Neustar® - enhance the effectiveness of consumer contact and engagement, improve the efficiency of and restore trust in communications services, and streamline delivery of telecom connectivity. Learn more today. transunion.com/trucontact 703 272 6210
Travel Outlook Hotel Call Center
432
We are the premier hotel call center, working with hundreds of independent hotels and management companies such as Viceroy, KSL, Atlantis, Outrigger, CoralTree, HEI and others. We offer 100% Forbes certified services, we’re also the only hotel call center certified by the Kennedy Training Network. traveloutlook.com 5054703241
Trestle
624
Trestle provides identity data APIs to help businesses maximize customer contactability, identification, and efficiency. We believe data is the bridge to building trust in the digital world, so we aim to empower businesses with nextgeneration identity APIs to enable seamless customer connections. trestleiq.com N/A
Trinsic Technologies
406
Our mission is to provide IT solutions that work for our client and their business. By obtaining a deep understanding of our clients business goals and operating processes, we are able to design best-fit IT solutions that leverage technology to meet your business objectives. trinsictech.com 5129653982
truCX
359
An innovative customer experience (CX) optimization platform centered around critical moments, business insights and intuitive journeys.
trucx.net 4844034110
Truiem Inc.
346
Our TruExperience platform is trusted by the worlds leading CX providers for its proactive insights that resolve service impairments. At nominal cost, our Snowflake-based visualizations drives business outcomes including zero-touch admin, improved efficiency, and enhanced C-SAT, without FTEs. truiem.com 2393163268
Tykans Group
757
We design tailored solutions to deliver critical, time sensitive information by leveraging advanced analytics, automation, technology. Our customer centric approach ensures seamless contact center experiences using AI-driven communication and real-time feedback, driving growth and brand trust.
tykans.com
587 969 1939
UJET
608
UJET is the all-in-one cloud contact center solution designed for growing businesses. We make it easy to deliver exceptional customer service, streamline your operations, and gain valuable insights – all with the support of a dedicated team thats invested in your success.
ujet.cx 877 438 8538
United Direct Solutions
124
United Direct Solutions provides clients with the most effective methods to connect, engage and communicate with their audiences. Since 1980, their marketing solutions have grown from direct mail services to digital marketing, billing, data and document security.
udsolutions.com 502 459 1400
ValueLabs
618
ValueLabs is an information technology company that empowers clients with tailored technology solutions. By harnessing the power of AiDE®, our proprietary GenAI platform, and other cutting-edge technologies, we drive meaningful business outcomes. valuelabs.com 040 66239000
VCloud Interactive
504
VCloud Interactive offers end-to-end customer contact solutions, including Ai driven IVR systems, data-driven reporting tools, and contact center services.
vcloud.com
833 888 2568
Verse.ai
386
Verse is a conversational AI platform that leverages AI and 2-way texting to automate human-like conversations that convert more leads into sales-ready opportunities.
verse.ai
888 373 9942
We hire USA
116
Wehireusa connects businesses with toptier remote talent. From bilingual customer support to administrative solutions, our 100% remote model cuts costs, enhances efficiency, and supports sustainability. Tailored services designed to optimize your operations and drive success.
wehireusa.com
912
877 320 1176 WINAXIS
We are a world-renowned BPO in India, offering our cutting-edge services to start-ups, mid-size and multi-national companies since 2013. Our innovative, results-driven approach has revolutionized the way businesses of all industries, sizes, and locations run their operations.
winaxis.com
813 556 6668
World Connection
740
World Connection is a contact center outsourcing company with locations in the US and LATAM. We provide personalized support tailored to your needs. Our services include omnichannel customer service, sales, technical support, and more, ensuring an exceptional experience across all touchpoints. worldconnection.com 9497432689
WW Calls Canada, Inc.
758
Experience Mexicos premier BPO services at Expo Las Vegas! Offering multilingual support and cutting-edge AI technology, we specialize in streamlining operations and enhancing customer engagement. Let’s redefine your business success with innovative solutions tailored to your needs! calls.com.mx/ccelasvegas.html 2897072747
X3TEC
120
X3 TEC is a leading technology service brokerage with a team of experts that have a combined 75+ year track record of delivering end-to-end service. Recognized as a leader in Cloud Contact Center and AI solution provisioning, X3 TEC’s expertise has focused primarily on SaaS and Cyber Security. x3tec.com
888 995 1525
XCEL Solutions
748
Drive Your Agency’s Growth With XCELXCEL delivers the right information at the right time to help your candidates pass the first time. Our Partner Solutions help you maximize new hire conversion rates and efficiently manage licensing and CE to accelerate your agencys success. xcelsolutions.com
816 810 1892
Yactraq
344
Yactraq is based in Vancouver, Canada, and provides a best in class scalable voice analytics platform that enables brands to increase productivity in customer care, increase sales and revenue and better train an retain their agents across all types of call centers. yactraq.com
416 997 1839
Voices for IVR, CX & Omnichannel
Professional Recordings in 120 Languages
More Voices, Higher Quality
• 1,500 voice actors
• Persona creation
• Studio engineering
The X-Factor for CX
• Brand-consistent audio
• Higher satisfaction and self-service
• Fewer ‘zero-outs’ and abandons
Contact Center Focus
• Weekly sessions
• Next-day delivery
• Economical pricing
AI Voices
• Custom and ready-now options
• Fully-managed service
• Ongoing quality control
Incoming call Potential Spam (800) 768-3990
Incoming call
(800) 768-3990
Verified Business Call
BBD Telecom/Cloud Solutions
Your customers need you now more than
We’ll
Bridjr
Not a problem with CyraCom’s professional contact center interpreters! Easily connect with your customers in their preferred languages.
Let’s talk!
Visit CyraCom’s experts at booth 644 to learn how interpretation services can boost your contact center’s KPIs.
Hola
www.cyracom.com Do your customers say, “No hablo inglés”?
CyraCom delivers:
Qualified interpreters, experienced with common contact center terminology and scenarios
250+ languages, including popular call center languages such as Spanish, Mandarin, Cantonese, French, and Portuguese
Fast connection times, including speed dial, autoauthentication, and language menu customization
Cultivate new business and elevate customer experience with CyraCom’s high-quality interpretation services. Our top-quality interpreters help contact centers like yours improve average handle times, first-call resolution, and customer satisfaction scores. Beyond enhanced KPIs, remote interpretation services help you save money and effort in hiring, training, and retaining bilingual agents.
Pa r t n e rs h i p w i t h G o l d M o u n ta i n
a l l o w s fo r s t ra teg i c fo c u s o n ke y
i n i t i a t i v e s w h i l e w e p ro v i d e
a ffo rd a b l e co s t- e ffe c t i v e s a l e s
a n d s e r v i ce l a b o r.
P ro v e n C a s e S t u d y :
Fo r t u n e 1 0 0 C o m pa n y
N e w C a m pa i g n to ta rget
c u s to m e r ba s e w i t h s p e c i f i c
q u a l i f i ca t i o n s a n d d e m o g ra p h
F i rs t ca m pa i g n w i t h re n e wa b i l
G M C Pa r t n e rs h i p :
W i t h i n 9 0 d a y s - p i l o te d t ra i n i n g
a n d o cc u p i e d 30 s ea t s
D e s i g n e d a n d i m p l e m te d K P I
re p o r t i n g
I n teg ra te d Q u a l i t y S co r i n g to i n c rea s e s e r v i ce l e v
our Way To
Success
From prompts to workflows, simplify AI adoption Visit us to see how DoEasy.ai can revolutionize your workflows. Experience live demonstrations and discover how easy it is to make AI simple & productive!
If Your Business Does Customized Selling: Let’s make it automated, effortless, & reliably accurate
Customized Selling A few examples: - Qualify leads instantly - Generate customized offerings with ease - Produce precise quotes right on the spot
A few examples:
- Qualify leads instantly - Generate customized offerings with ease
- Produce precise quotes right on the spot
- Turn every call into a closing call
With our Intelligent Customized Selling AutomaJon, you can: Visit Booth #108 to learn more!
Empower every customer support rep or sales team to easily handle even the most complex sales scenarios, just like your best sales expert, and do it in seconds.
- Turn every call into a closing call - Allow visitors to your website to do self-serve Visit Booth #108 to learn more!
Empower every customer support rep or sales team to easily handle even the most complex sales scenarios, just like your best sales expert, and do it in seconds. www.maprehend.com
- Allow visitors to your website to do self-serve
ENGAGE AI
Get outstanding customer experience, empowered by AI Analyze. Empathize. Optimize.
Customer satisfaction is the number one performance metric in today’s contact centers. Whatever contact center platform you are using — Engage AI is the ultimate partner that provides a supercharged customer experience.
Stop by booth #616 WATCH LIVE DEMOS AND MORE
Premier Business delivers tailored business solutions to drive growth and efficiency.
We are your technology advisor and strategic partner for all your technology needs.
Let our industry experts help with procurement and match the right technology with your digital infrastructure.
Leverage our expert team to negotiate on your behalf, securing the best overall solution.
Leading AI Platform for Customer Service
Use the power of AI to automate customer service, reduce the risk of fraud, and enable agents for success.
All-In-One Customer Service Solution
Seamless voice and chat automation
Real-time agent assistance
Why Omilia Conversational AI
• Customer Service by Design
Robust multi-layered anti-fraud capabilities
Real-time reporting and insights
Designed specifically for voice and digital customer service, our Virtual Assistants provide human-like understanding to engage customers and achieve over 90% task completion rate.
• Enterprise-Grade
Architectured to comply with robust data privacy & security standards to guarantee your regulatory adherence and data sovereignty.
• Fast Time to Value
Low/no-code tools and out-of-the-box bots reduce development effort by 80+%. Create CAI applications in weeks, with no AI expertise and with +96% intent understanding accuracy day one.
• Anti-Fraud Protection
Multi-layered voice verification and anti-fraud mechanisms protect your contact center. Reduce fraud risk and prevent malicious attacks from breaching your contact center.
Trusted by Enterprises Around the World
Hire Anyone From Anywhere
Leverage world class global talent to save time, cut costs, and focus on growth.
Drive Your Agency’s Growth with XCEL Insurance Training
At XCEL Solutions, we’re more than just an insurance training provider—we’re your strategic partner in driving growth. Our solutions are designed to maximize new hire conversion rates and streamline the management of Pre-licensing Education and Continuing Education (CE) requirements.
SPECIALIZED PARTNER SOLUTIONS
Effortless Tracking
Monitor your candidates’ progress anytime, anywhere with our Prepared to Pass Indicators. Our comprehensive tools and reporting give you a clear view of their exam readiness.
Tailored Partner Site
Provide recruits with a single URL to access your company’s exclusive pricing and products through a dedicated Partner Site.
Expanded Support
Benefit from industry-leading support throughout the entire training lifecycle, from onboarding new recruits to helping seasoned employees meet their CE requirements.
