2018 SHOW PREVIEW
IN PARTNERSHIP WITH
25 & 26
SEPTEMBER SHOW TIMES: TUES & WEDS 10AM - 5PM
150
THE ONLY EVENT TO GROW YOUR COFFEE BUSINESS
SPEAKERS
250
SHOW SPONSOR
EXHIBITORS
PRODUCT
01
PANEL
07
SHOWS
DEBATES
UNMISSABLE EVENT
LAUNCHES
! e m o c l e W The coffee industry is thriving; worth a staggering £8.9 billion, it’s one of the most exciting industries to work in – new ways of making coffee are emerging, the number of coffee shops is constantly increasing and demand for novelty is continuously growing. For many coffee shop and cafe owners, standing out from their competitors can be a daily grind… that is, of course, until they visit the Coffee Shop Innovation Expo. The totality of the coffee shop world will gather in London at the only show in the UK dedicated to the growth of your coffee business. Only here will you find the breakthrough trends and solutions that are taking over the coffee industry, transforming your establishment into the place to go grab a drink! This year’s event will also see the launch of the show’s brand new
identity; with an eye on the future and the welfare of our planet, the 2018 edition of the Coffee Shop Innovation Expo will shine a spotlight on eco-friendly principles, green innovations and look to give back to the communities that make our wonderful coffee! The show runs as part of the Hospitality Technology Innovation brand, hosting six other leading B2B hospitality events that will bring over 1,000 cutting-edge exhibitors, 500 information packed seminars, 200 ground-breaking panel debates and welcoming more than 18,000 visitors from across the hospitality industry, all looking to find the latest solutions to grow their businesses. Welcome to the future of the coffee shop industry… careful, it’s hot!
CoffeeShopExpo #Hungry4growth 02
In partnership with Welcome to the only event dedicated to growing your coffee shop business. For two days, on the 25th & 26th September we will offer you the latest and most innovative products and services that are transforming the industry. Make sure you take every drop in, get there at 10 am to get your special order!
Show sponsor
Keynotes ........................................................ 04—07 We’ve worked tirelessly to bring together the greatest and most influential speakers in the industry.
Highlights ........................................................ 08—11 All the key highlights and features at the Coffee Shop Innovation Expo 2018 – squeeze every last drop of caffeinated goodness from this year’s show.
Panel Debates .......................................................... 12 Listen in as the leading minds in the coffee shop world debate the topics at the very heart of the sector, and be sure to have your say, with our programme of interactive panel debates.
Agenda ................................................................... 13 We understand that your time is valuable, so plan your day with our clear and comprehensive seminar schedule.
Exhibitors ........................................................ 14—15 Take your pick of over 250 incredible exhibitors, showcasing everything you need to maximise the efficiency of your coffee shop.
The Coffee Shop Innovation Expo is an exciting mix of the world’s most innovative people, products and promotions. Visitors have a chance to taste the future and discover new start-ups, as well as the cutting edge ideas coming from the more established operators and tech brands. Mark McCulloch – Founder and Group CEO at We Are Spectacular 03
Keynotes At The Coffee Shop Innovation Expo we pride ourselves on providing our visitors with the finest speakers the sector has to offer, and this year is no different. Get ready to be left in awe courtesy of our tasty selection of keynote speakers. Watch as world-class figures from across the field uncover the secrets to their coffee success. Find out about the latest techniques that will make your coffee shop sustainable, discover how to increase your customer loyalty, learn how to turn your brand into an industry powerhouse and much more! Our incredible agenda will fill you with creative potential and your coffee shop with eager customers, as our speakers give you the tools to take your business to new heights! There is a topic for everyone, so be sure to look at the seminar agenda to plan your day in advance. The sessions fill up fast, so get there early to avoid missing out on front row seats!
Sponsored by 04
RACHEL CHATTERTON
JOSH BROWN
JOSÉ SETTE
Senior Innovation Manager EMEA
Head of Coffee and Commercial Development
Executive Director
Starbucks 14.00 | TUESDAY KEYNOTE THEATRE 4 Leading in Coffee Innovation Rachel joined Starbucks having previously worked at Pret A Manger and Sainsbury’s. She has a breadth of experience including retail procurement, category management, product sustainability and consumer research. With the number of coffee lovers across Europe growing at pace, Starbucks recognises why it’s so important to lead in food and drink innovation, and continue to surprise its customers while keeping coffee at the heart of everything they do. Rachel will talk about Starbucks’ R&D journey in this EMEA region including recently opening in Italy.
ALANA SPENCER
Harris + Hoole 11.45 | WEDNESDAY KEYNOTE THEATRE 4 The Coffee Shop of the Future In this seminar Josh will take a look at the future of the coffee shop, from trends to tech, drinks to design, and layout to lattes. With experience of starting up, running and selling an independent specialty coffee shop prior to entering his current role, he has been with Harris + Hoole through its rapid growth in 2014, and sale to the Caffè Nero group in 2016. Josh is also a Speciality Coffee Association Sensory Judge.
International Coffee Organization 14.45 | WEDNESDAY KEYNOTE THEATRE 4 How Coffee Shops Can Make Coffee More Sustainable José Sette has forty years of professional experience in issues related to foreign trade, thirty of which have been dedicated to coffee. José’s seminar will explore the role coffee shops can play in enhancing the sustainability of the global value chain for coffee, both in terms of promoting sustainable consumption patterns, and supporting sustainable production practices.
11.00 | WEDNESDAY KEYNOTE THEATRE 4
Managing Director, Ridiculously Rich by Alana From the Board Room to the Bakery Alana Spencer, founder and joint business partner of Lord Sugar talks about her journey, from growing a small business operating in her parent’s country kitchen, to a 50/50 partnership with one of the biggest names in business! She will also explain how she is growing her company in a very different way to most and the exciting things to come. 05
RYAN JACOVIDES
CHRIS FUNG
MARK LILLEY
Former MD
Ex-CEO & FoodTech Investor
Founder & CEO
Jamie Oliver Restaurant Group 11.00 | TUESDAY KEYNOTE THEATRE 3 Data Driven but People Focused People are the biggest differentiator in the industry. With this in mind, Ryan will be sharing how an increasingly data driven world can help the industry, without losing the personal touch. Aside from forming an integral part of the team that grew the Jamie Oliver Restaurant Group, Ryan has also been responsible for opening countless restaurants, bars & QSRs from across the globe, and has helped a whole host of startups to become success stories. Ryan revels in developing people & inspiring them to be the best they can be.
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Crussh - Fit Food & Juice Bars 12.30 | TUESDAY KEYNOTE THEATRE 3 The Future is FoodTech Christopher Fung, ex-CEO of Crussh Fit Food & Juice Bars, is now a NED/ board advisor/investor in a number of disruptive high-growth potential food/food tech and ed/ed tech businesses. Having led Crussh for over 13 years, Chris is giving back by sharing his experience with the next generation of entrepreneurs and is involved in a number of businesses from music tech for restaurants, healthy pot noodles and smart vending machines, to customer engagement tech for hospitality and retail among other things!
Abokado 12.30 | TUESDAY KEYNOTE THEATRE 4 Growing Abokado from Zero into London’s Leading Healthy Fast Food Brand Mark will describe how he and his wife grew Abokado from their kitchen table into London’s leading healthy fast food brand, with 24 sites and ambitious growth aspirations. This brief overview will be followed by a lengthy Q&A when Mark is happy to take questions on anything and everything!
TIM STURK
DAVID BROOM
HEATHER MILLS
Director of Coffee Operations
IT Director
Visionary Owner
Prezzo
VBites
Servest Food Co. 16.15 | TUESDAY KEYNOTE THEATRE 4 How Hard Is It to Serve Great Coffee? Tim will look at what great coffee is and what barriers exist in its creation. He will then give consumers a challenge: to not accept anything less than delicious! Food Co. is the catering division of Servest and heads up the food service brands of Angel Hill Foods, Catering Academy and Ground House Coffee. Tim has played a significant role in the development and launch of the Specialty Coffee Association’s new global coffee skills programme, specifically heading up the brewing module.
11.00 | WEDNESDAY KEYNOTE THEATRE 3 Implementing Future Payment Technology Balancing Digital vs Traditional David will walk you through the journey he and his team have been on to re assess and implement new ordering and payment systems. Discussing the challenge of balancing digital vs traditional technology and ensuring that customer experience is at the centre of every innovation.
14.00 | WEDNESDAY KEYNOTE THEATRE 4 Challenging People’s Perception of a Plant- Based Lifestyle and Solving the Problems with Parallel Replications Heather’s seminar will focus on how her entrepreneurial vision enabled her to be one of the leading figures in the plant-based industry for the last 25 years and, how she established her multi award winning vegan food company, VBites, which now exports to 24 countries, has over 104 products in its range and has won an incredible 80 awards.
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Highlights Franchising
Maximise your coffee shop growth by expanding your brand into a franchise. Hear from the cream of the crop in terms of franchising and take your business to new heights.
Digital
Payments
Sh o w
s r e ff O
08
Don’t miss out on exclusive show offers that will only be found during the two days of the show. Check our social platforms to find the best deals for you!
Make every transaction a smooth process with the latest digital payment innovations. Let the digital world amaze you with new ways to process money that are quicker and easier than ever before.
Coffee
Revolution Viva la coffee revolution! Join the movement that is taking the drink industry by storm; coffee shops are set to overtake the number of pubs by 2030 in the UK. Don’t fall behind!
Tea Pairing Welcome to the experience that will completely change the way you think about tea! Uncover all the secrets to pair your tea in the most exquisite manner with every meal.
Sustainability We’re working with several organisations to become more eco-friendly. This year our show will officially be carbon-free and will give back to the global communities that grow our coffee, making our world better one step at a time!
Food Waste
We are joining the world in actively trying to reduce food wastage, so we have sought out the latest products and services that will help you become completely waste-free!
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Sponsored by
Innovation Awards Take your industry knowledge beyond the present and into the future, as we recognise the innovators who are paving the way towards the technological world of tomorrow.
Networking Join a network of over 18,000 proactive industry professionals; heed their advice and learn from their mistakes, as you carve out the future of your business, one connection at a time.
Business Growth
Being the only event in the UK dedicated to the business growth of your coffee shop, we offer you everything you need to make your coffee shop the place to be!
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Speakers Sponsored by
We pride ourselves on bringing together the greatest and most influential speakers in the industry. Whatever your desired topic or piece of advice, you’re sure to find it at the show!
more hi
ghlight s!
Product Launches
Be the first to discover the products that will make your business stand out from the competition. The show will see the exclusive launch of several pioneering products, set to alter the coffee shop industry.
Panel Sessions
Listen in as the leading minds in hospitality operations debate the topics at the very heart of the sector, and be sure to have your say, with our programme of interactive panel debates.
g n i r u t a e F
SUSTAINABILITY: WAKE UP AND SMELL THE COFFEE!
David McLagan Founder & Director Business Development ECOFFEE CUP
Sarah Jupp Business Development Manager (Food Service)
TUESDA Y 15 SEMIN .00 A THEAT R RE 16
Martin Kersh Director
Lynn Johnson Managing Director
Foodservice Packaging Association (FPA)
FSG Tableware Ltd
Soil Association
11
Sponsored by
TUESDAY
Panel Debates
DRIVING CUSTOMER LOYALTY THROUGH TECHNOLOGY With customer loyalty programmes becoming the order of the day across the sector, it’s time to embrace the industry’s hottest trend if you want to stay ahead of the competition and keep your customers coming back for more. Catch this session to hear how technology is driving change in the customer loyalty landscape.
DIGITAL MARKETING: USING THE RIGHT CHANNELS TO PROMOTE YOUR BRAND Digital marketing can often feel like a bit of a mystery; what is the best way to get in front of your target audience? Which platforms should you be using? How can you get ahead of your competition? Find out during this session! Find out during this interactive panel session, hosted by some of the most exciting digital marketing minds from the world of hospitality!
11.00 | SEMINAR THEATRE 16
12.00 | SEMINAR THEATRE 16
HOW TO BOOST YOUR REVENUE FOR A THRIVING BUSINESS
SUSTAINABILITY: WAKE UP AND SMELL THE COFFEE!
A thriving business is what we all aim for, but actually achieving that thriving business is a whole new ball game. Wouldn’t it be great to sit in front of a panel of experts and find out exactly how you can achieve your goals? If you want your food business to bring in more money, find out which strategies you should implement to raise your revenue courtesy of our panel of esteemed experts. 14.00 | SEMINAR THEATRE 16
12
Sustainability is the word on everyone’s lips; customers are more discerning than ever about the source and recyclability of the products they use, and are demanding more and more from their producers. Don’t be caught sleeping on this issue – find out how your business can become more sustainable. 15.00 | SEMINAR THEATRE 16
What could be better than tapping into a leading mind from the world of coffee? Tapping into a panel of them all at once, and even being able to have your own say! Our interactive panel debates present an incredible opportunity to witness key industry decision makers, debating the trends and innovations which are paving the way for the future of the coffee sector. From sustainability to bridging the gap between global and
independent businesses, and everything in between, our panel hosts are on hand to keep you in the know, and answer all of the questions that are vital to your business. This is an opportunity not to be missed!
WEDNESDAY
BREWING INNOVATION: THE LATEST TRENDS FOR 2019 Stay ahead of your competitors in an fiercely competitive market, that’s ever-evolving, by catching a sneak preview of the emerging technologies that are set to disrupt the industry and transform the coffee sector in 2018 and beyond. This is the ultimate opportunity to catch a glimpse of the future of our industry, so be sure not to miss out!
HOW TO MAKE YOUR COFFEE SHOP STAND OUT FROM THE CROWD In today’s competitive market, successfully making your coffee business thrive can be difficult. If you’re looking to reach new heights, it’s crucial to make your brand stand out from the crowd. Join this panel session and hear from the experts as they offer up all the necessary tips, dos and don’ts that can make your coffee shop THE place to grab a coffee.
11.00 | SEMINAR THEATRE 16
12.00 | SEMINAR THEATRE 16
DRIVING CUSTOMER LOYALTY THROUGH TECHNOLOGY
THE IMPORTANCE OF TRAINING YOUR STAFF
With customer loyalty programmes becoming the order of the day across the sector, it’s time to embrace the industry’s hottest trend if you want to stay ahead of the competition and keep your customers coming back for more. Catch this session to hear how technology is driving change in the customer loyalty landscape. 14.00 | SEMINAR THEATRE 16
Your staff may be one of your biggest assets – they may also be one of your biggest areas of risk. Find out why training can be one of the best ways to add value and reduce the risk of your staff – and how you should be going about it! After all, if you’re properly trained, then your staff will be too! 15.00 | SEMINAR THEATRE 16
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THEATRE 17 SPONSORED BY Nobly POS
THEATRE 17 TUESDAY
THEATRE 17 WEDNESDAY
11.00 - 11.30
11.45 - 12.15
Thomas Peacock WifiData
George Urdea Nobly Point of Sale
The Real Benefits of Providing Free WiFi… and How It’s An Untapped Gold Mine For Your Business
How Coffee Shop Technology Can Increase Revenue and Reduce Your Staff Costs
11.45 - 12.15 Harrison Horne & Andrew Younger NoblyPOS
12.30 - 13.00 Jérémy Cazalas Awadac
EPOS and Business Growth: An Interactive Session
Digital as a New Value Proposition for Horeca Sector
12.30 - 13.00
13.15 - 13.45
Chris Morgan Water2Business
Neil Whittall Paper Cup Recycling & Recovery Group (PCRRG)
How SMEs Can Benefit from the Retail Water Market
Coffee Cup Recycling: Fact and Fiction
13.15 - 13.45
14.00 - 14.30
Tom Albertini & Laurie Smith J A Kemp
Claire Bowen Cafe Success
Brand Protection in the Hospitality Industry; What You Need to Know
7 Ways Independents Can Beat the Chains
14.00 - 14.30
14.45 - 15.15
Brian d’Souza Open Ear
Edward Hallett iZettle
How Music Affects Your Coffee Shop
Mitigating the Challenges of Staff Management
14.45 - 15.15 Jonathon Jones Tregothnan
SPONSORED BY Nobly POS
Why Tea is Hot
15.30 - 16.00 Michael Fern Edge Creating Differentiation Within a Crowded Market
16.15 - 16.45 Speaker from Allied Drink Systems Ltd
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Keep an eye on the digital showguide and website for more updates on this seminar.
Nobly POS is the #1 customer-rated EPOS on the market. With offices in London, Texas, and Uruguay, they work with thousands of cafés , coffee shops, and hospitality businesses around the world. Power through queues and serve customers faster than ever with their fast, intuitive software, running on blazing-fast iPads, and unlock new and actionable insights into your business using Nobly’s cloud-based back office analytics suite. With 32 real-time and end-of-day reports, smart inventory and ingredients tracking, CRM, and a seamless Xero integration, Nobly gives you unparalleled visibility of your business activities.
EXHIBITOR A-Z Allied Drinks Systems
1212
ScottishPrint
1020
Aloha
1050
SHS Equipment Ltd
1334
Awadac
1214
sleevematix GmbH
1062
BeviLaNatura by Zerica
1162
The Good Till Company
1112
Blue Cap Coffee
1122
The Hotseat
1144
BusinessesForSale.com
1022
Tregothnan
1010
Buxton Roastery
1034
Turmerlicious
1124
Cafe-Design Ltd
1042
Twist Teas
1352
Cambond Ltd
1184
U-Roast Ltd
1110
Capital Cooling Refrigeration Ltd
1372
URBAN eat
1166
Cino Printer
1370
Vanilla Chef
1252
Crem International
1116
Virtual Solutions
1386
CS Wireless Technologies Ltd
1130
water2business
1266
DCA Equipment Ltd
1044
Your Places
1164
E M Commodities
1300
Yoyo
1126
Eco to go
1222
Biopac UK Ltd
1750
Ecoffee Cup
1220
BlockDox
1651
Edikio by Evolis
1140
Catering Van Conversions Ltd
1340
Ember Technologies
1170
Delivita Ltd
1314
Frazer's Coffee Roasters
1030
Flower Power Coffee Co
1310
Glen Dimplex Heating & Ventilation
1131
Generation Juice
1433
Henny and Joes Ltd
1160
Go-Pak UK Ltd
1652
Hygienic Innovations Ltd
1186
ICRTouch
2264
I Like Music
1012
Luvoffer
1941
INIU - Your True Nature
1250
Nuwco / Smartboxx
1540
iZettle
1100
Onify
1446
J A Kemp
1350
Pactiv
1670
John Street Beverage
1322
Panton Accountancy Services Ltd
1532
JOI Ltd
1200
Pej
1810
Key Finance Ltd
1120
RPC-Bebo Food Packaging
2050
National Tea Day
1032
SocioLocal
1937
NCR Silver
1260
Stampapp.me
1453
Near S.R.L.
1216
Star Catering Supplies Ltd
1841
Nobly POS
1182
SuperTuffMenus
1917
Open Ear Music
1264
Trodat UK
1460
PCD Plastic Cards Ltd
1070
Tukxi Ltd
1410
Perfect Moose
1262
WifiData
2363
Ridiculously Rich by Alana
1324
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custom wireless charging solutions ideal for cafĂŠs, bars, restaurants and hotels
hidden, freestanding available
compatible with all devices that support Qi wireless standard
fully optimised for Apple fast charging
cswireless.co.uk
info@cswireless.co.uk
Available for iOS & Android by the end of August Atyourtime will be the first of its kind to introduce food safety and integrity in an innovative way entirely. The team behind this initiative is itself a consumer of home-delivered food and thus a victim of food tampering and contamination. As responsible individuals of the society, we would like to build a seamless relationship between customers and food vendors.
For more information visit www.atyourtime.com
Follow us on: @atyourtime
EXCLUSIVE SHOW SUBSCRIPTION OFFER
SIX ISSUES FOR ONLY
£10 *
Subscribe to Boughton’s Coffee House today on Stand 1186 and join our cafe community.
BOUGHTON’S COFFEE HOUSE KEEPS READERS INFORMED ABOUT THE WORLD OF COFFEE, TEA AND RELATED TRADES – FROM INDEPENDENT CAFE OPERATORS TO ARTISAN ROASTERS, SUPPLIERS AND BARISTAS. BOUGHTONSCOFFEEHOUSE.COM *This offer is exclusive to Coffee Shop Innovation Expo attendees and can only be redeemed at this event.
K'S U E H
T
GO AB &
GR
TS
ALIS I C E P
S
Galaxy
Vega
Display Chiller
Display Chiller
30% Extra Display
20% Less Energy
• 3D product viewing • Up to 30% more product display area • Chilled & ambient assisted or selfserve options
• Up to 20% energy savings • Reduced life-cycle costs • Large merchandising window for maximum product visibility
Visit us on STAND 1372 at Coffee Shop Innovation Expo! AIR CONDITIONING & COLDROOMS Bespoke turnkey solutions for the food-service industry.
T/ 01506 859 000
W/ www.capitalcooling.com
E/ info@capitalcooling.com
BOOTH
1260
TECHNOLOGY BUILT FOR BIG ASPIRATIONS As an entrepreneur, you wear many hats. Your time is precious and the right technology platform backed by people you can trust lets you focus on what you do best – serve and delight your customers and achieve your entrepreneurial dreams. Meet NCR Silver™
N C R S I LVE R FE ATU R E S
Multi-store management
Employee management
Track sales and manage information across multiple locations with consolidated or drill down reporting.
Assign roles and track employee time with clock-in/clock-out. Employee portal empowers your team to manage shift changes, review schedules and more.
Inventory management
Customer loyalty
Improve your food costs by tracking inventory or stock levels. Sell a hamburger, for instance, and each ingredient can be depleted automatically.
Easily create, run and manage reward programs. Loyalty fits seamlessly into the checkout process, automatically tracking rewards with each sale.
Email marketing
24/7 customer support
Engage customers and prospects with targeted and customized email campaigns integrated with your social media accounts.
Rely on a customer care team that is there whenever you need help tackling a technology challenge to ensure your business stays up and running.
S P EAK WITH US TO DAY! (08 0) 81 78 5520 For more information, visit ncrsilver.co.uk, or email sales@ncrsilver.co.uk.
JOI is proud to have launched our drinkware brand ‘W10’ in Autumn 2018. Following years of producing coffee related merchandise for High Street brands and Corporates and with the momentum growing to rid our waters of single use plastics, which we are passionate about, we decided it was time to use our other passions for design and development to create our own brand. W10 is a range of stylish, competitively priced, environmentally friendly drinkware, but with a twist, its packed with innovation and includes drinkware that ‘we’ want to own. The range includes both desk cups and travel cups, and some that are suitable for both. Examples are:
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