Hotel tech Live 2017 Show Guide

SHOW GUIDE & EVENT PLANNER

150 SEMINARS

TOP SPEAKERS

BUSINESS ADVICE &

GUIDANCE

INDUSTRY

INNOVATORS

EMERGING TECHNOLOGIES & INNOVATIONS

FIND THE

FUTURE

CUTTING

200 EXHIBITORS

EDGE SUPPLIERS

OF HOTELS

SHOW TIMES: 10AM - 5PM

26 & 27 SEPTEMBER

WELCOME Welcome to the most exciting technology event the hotel industry has ever seen! For two days, Hotel Tech Live will be the hub for all the visionaries and innovators transforming hotels across the globe with their state-of-the-art products and services.

Here, under one roof, you have the chance to see the future of hospitality for yourself with this unique platform that showcases the very latest tools, tech, systems and advancements from around the world.

We’ve managed to bring together some of the most ambitious industry experts who are ready to share with you their insight, knowledge, vision and innovative technology that will transform the way you run your business, attract more customers and make your establishment stand out.

It’s going to be a phenomenal couple of days.

Our show guide is packed with the essential things you need to know to plan your day.

Make sure you utilise this guide to ensure you don’t miss your chance to see, touch and test the technology that could revolutionise your business.

Hotel Tech Live will be running alongside the Takeaway & Restaurant Innovation Expo, Restaurant & Bar Design show as well as Restaurant Tech Live and Bar Tech Live; events which showcase even more of the technologies and services reshaping the restaurants and bars of the future.

Street Food Live will also be returning, along with a brand new show, Coffee Shop Innovation, the UK’s only event for coffee shop owners to find the latest business advice, solutions and inspiration to grow, innovate and attract more customers than ever before.

Thank you for registering and we look forward to welcoming you to the show.

Running alongside six other leading events for the hospitality sector, the show is THE ultimate destination in Europe for professionals working across the hotel, restaurant, bar, coffee shop, café and catering industries.

Here you will find everything you need to take your business to the next level, all under one roof, across two unmissable days. So, if you’re looking for the products, services, systems and technologies that will help you boost your profits, build your brand and grow your business, there really is no better place to be.

Here, under one roof, you have the chance to see the future of hospitality for yourself with this unique platform that showcases the very latest tools, tech, systems and advancements from around the world.

@HotelTechLive

#HTL17

What ’s On

TO HOTEL TECH LIVE 2017

?

EXPERIENCE AN EXHIBITION LIKE NO OTHER…

| HEADLINE SPEAKERS Listen to the industry’s most influential and respected figures as they pass on vital information and unsurpassable advice.

| PANEL SESSIONS Join our panel of esteemed experts and specialists as they discuss the industry’s most pressing questions and breakthroughs.

| SEMINAR SCHEDULE Discover all the information you need from our schedule of seminars presented by the very best speakers in this specialist industry.

| TECHNOLOGY INNOVATION AWARDS These awards are celebrating the industry pioneers who have broken boundaries with their cutting-edge and progressive innovations.

| INDUSTRY LEADING SUPPLIERS Interact with the finest suppliers from around the world, who will be exhibiting their products, services, concepts and solutions.

| RESTAURANT TECH LIVE See the emerging technology and groundbreaking products transforming the restaurants of tomorrow.

Speakers

ROB PATERSON

COMMERCIAL DIRECTOR AT VILLAGE HOTELS

2017 HEADLINE SPEAKERS Hotel Tech Live will deliver a fantastic lineup of speakers working with the emerging technology, products and services transforming the hotels of tomorrow.

You will hear all about the latest products, apps, systems and advancements that are changing the way you run your business and attract customers over and over again.

We’re delighted to bring you a world-class selection of the most inventive and progressive experts working in the hospitality industry, such as; Rob Paterson, commercial director at Village Hotels; David Taylor, chief commercial officer at glh Hotels and Thomas Magnuson, co-founder and CEO of Magnuson Hotels.

Every speaker is guaranteed to deliver an essential mix of

TUESDAY | 13.15 KEYNOTE THEATRE 2

innovative ideas, advice and inspiration that will benefit any kind of hotel, whether you’re wanting to start up a new business or looking to expand.

The next few pages will detail every keynote speaker and incredible seminar, ensuring you can find the one that is relevant to your needs. Don’t panic if your chosen topic isn’t covered; check out our full seminar schedule further on in this guide so you can discover even more from a plethora of leading experts that can transform your business.

Don’t miss out!

Get there early.

You will hear all about the latest products, apps, systems and advancements that are changing the way you run your business and attract customers over and over again.

| 11.00 | B2B THURSDAY KEYNOTE THEATRE 1 Rob Paterson, currently commercial continents as well as several smaller director of Village Hotels local UK brands under private equity. oversaw the total technology He has over 20 years hands on transformation in Village Hotels experience in hotel distribution, over the last two years. marketing and revenue management.

Prior to his current role, Rob has been Past experience includes working for a director of revenue and distribution global hotel brands across several for Malmaison and Hotel Du Vin.

EXPLORING BARRIERS TO TRANSFORMATION FROM LEGACY TO NEXT-GEN TECHNOLOGY The Village Hotels experience of a complete tech stack overhall in the last two years has included implementing innovations such as mobile phone check in & BLE mobile room keys, Amazon Alexa in bedrooms, online meetings and tablet ordering and logic based CRM. This discussion will systematically explore barriers of investment in hotel technology, with a view to eliminating what is and what isn’t a true barrier for technology transformation.

MICHAEL MENZEL

WEDNESDAY | 14.00 KEYNOTE THEATRE 2

DIRECTOR OF INTERNATIONAL SALES AT THE WORLD’S LARGEST GUEST FEEDBACK PLATFORM Being with TrustYou from the first day on, Michael has helped TrustYou create its very own market and establish it as a world market leader in the field of guest feedback platforms.

As the cheif revenue oficer and VP strategic partnerships, Michael oversees all partnerships of the company, e.g. tour operators, hotel associations, technology partners, OTA’s, metasearch companies & GDS’s and many more. Michael is a member of the senior management of TrustYou, an appointed member of the jury of the Bavarian Innovation Price for Tourism, and an appointed member of the Tourism Board of the Chamber of Commerce and Industry for Munich and Upper Bavaria. Michael holds a graduate engineering degree in the field of geomatics engineering of the University of Applied Sciences in Karlsruhe, Germany.

INFLUENCE OF REVIEWS ON REVENUE PERFORMANCE Michael holds a graduate engineering degree in the field of geomatics engineering at the University of Applied Science in Karlsruhe, Germany.

4

ALY THOMPSON

DRIVING TRIVAGO’S DIGITAL INNOVATION WEDNESDAY | 11.00 KEYNOTE THEATRE 2 Aly Thompson leads a team of industry managers for Europe and English-speaking markets at trivago - a leading hotel metasearch that receives 1.4 billion visits per year, resulting in 487 million qualified referrals to booking sites and hotels for approximately 1.3 million hotels, in over 190 countries.

Aly is part of trivago’s hotel relations team; a unit reinventing the way trivago connects with hoteliers worldwide through its core product, trivago Hotel Manager (tHM). Her goal is to establish trivago as the number one marketing channel for hoteliers, to empower them to boost their ranking on trivago and drive bookings directly to their hotel websites.

EMPOWERING HOTELS IN THE ONLINE WORLD With online hotel bookings predicted to overtake offline bookings in less than 10 years, the online journey presents the hotelier with an opportunity to enhance the guest experience and encourage bookings. In this seminar, Aly will explain how hoteliers can streamline their operations and enhance their online marketing activities to optimise the entire guest experience, and drive more direct bookings as a result.

THOMAS MAGNUSON

THERE IS AN ALTERNATIVE TO FRANCHISING

FOUNDER AT MAGNUSON HOTELS WEDNESDAY | 12.30 | KEYNOTE THEATRE 2

Thomas Magnuson co-founded Magnuson Hotels - America’s fastest-growing hotel brand with his wife Melissa in 2003.

Thomas Magnuson speaks about how independent hotels can maintain their autonomy while leveraging the benefits of a large-scale operator. Magnuson Hotels is the largest network of independent hotels in the world. Learn about the various support processes Magnuson offers, including independent and branded solutions.

Today, Magnuson Hotels is a top 10 global hotel chain with 1000 hotels across three continents. Magnuson Hotels has been ranked #1 Hotel Company of Inc. Magazine’s 5,000 fastest growing privately owned U.S. Companies, and has recently formed a global alliance of 8000 hotels/800,000 rooms with Jin Jiang Hotels and Louvre Hotel Group via www.magnusonhotels. com. Thomas Magnuson is a graduate of Harvard Business School, Pepperdine University School of Business and Tufts University.

Prior to Magnuson Hotels, Thomas was a professional drummer in Boston and Los Angeles.

TUESDAY | 11.45 KEYNOTE THEATRE 2

MAGDALENA OSMOLA

MARKETING DIRECTOR MACDONALD MONCHIQUE RESORT & SPA, PORTUGAL Magdalena - a marketing strategist with 10 years’ experience - has recently been tasked with increasing brand awareness of the independent UK hotel group Macdonald Hotels & Resorts in a brand new location - Portugal.

In her previous role as head of marketing for European Tourism Association (ETOA), Magdalena led B2B and B2C campaigns promoting Europe as a destination and worked on research initiatives and events to raise digital awareness in the sector. She was also head of

marketing for integrated marketing agency, Accord; developing rebrand concept aimed at growth and working on promoting campaigns of clients including Jordan Tourism, Canadian Affair and various hotels and destinations. She led marketing and reputation for the agency via PR, managing all marketing channels, employee engagement and events. Magdalena holds a tourism management MA, Google Squared digital marketing certification and is an associate member of CIM.

INTEGRATED MARKETING FOR A NEW HOTEL OPENING Looking at the challenges of getting a new hotel brand noticed in a saturated market. Magdalena will discuss the practicalities of an integrated marketing strategy and its implementation – revealing what works and what doesn’t.

A down-to-earth review of new and old techniques (blogger outreach, online PR, email, PPC, content, brand identity), she will also look at what’s next for the travel industry and cover the most up-to-date trends.

5

DAVID TAYLOR

OLIVIER DERYCKE

CHIEF COMMERCIAL OFFICER AT GLH HOTELS TUESDAY | 14.45 | KEYNOTE THEATRE 2

David Taylor is the chief commercial officer of glh Hotels, the largest hotel owner-operator in London and the market leader offering excellent guest centered experience in the industry.

The company operates through five distinct brands; Thistle Hotels, Guoman Hotels, Amba Hotels, Every Hotels and Thistle Express. David is a proven commercial leader with a career embracing national and international markets, from start-ups to global matrix brands, working successfully with clients in the UK, Europe, USA, Middle East and Japan.

He can shape and lead all elements of commercial performance in all market segments to create outstanding results. David embraces a culture which is results driven, inspires performance and creates LEVERAGING TECHNOLOGY TO excellence through high ENHANCE HOTEL OPERATIONS engagement. He works AND THE GUEST EXPERIENCE to a high standard, leading and executing the performance of sales, marketing, brands, Through pioneering digital digital, and the revenue innovation and the brands exciting management functions entrepreneurial approach to enabling a joined up management, glh aim to challenge approach to deliver maxithe norms. The company have recently invested heavily into mum commercial benefit their data architecture to aid their to the glh hotels portfolio. visibility and give an insight into driving operational excellence and enhancing guest experience.

This seminar will outline the value and significance of this type of technology, towards providing a successful, enjoyable and profitable experience for all involved, and the development of a thriving brand portfolio.

OLIVIA BYRNE

PANEL SPEAKER

FORMER COO AT LOUVRE HOTELS GROUP During his career, Olivier Derycke has worked with Louvre Hotels, Korian and he now works for Set on Invest. He helped deploy a centralized PMS/CRS with an integrated database that has now been rolled-out on 700+ hotels.

This system allowed the company, on top of a dynamic inventory Mgt, to be the first ones to develop an online check-in, check-out system for budget hotels. It benefits customers as they can manage their hotel preferences online; they can choose the room they desire and also set up their stay preferences. He’s also worked on service automation such as “virtual concierge services” in order to support his guests’ needs and aid digital F&B ordering.

In his current position, Olivier actively works on all technologies which could fully automate all hotel processes (maintenance for example), which helps employees focus on being fully attentive hosts for their guests.

PANEL SESSION - CUSTOMER EXPERIENCE: CREATING AN EXPERIENCE TO REMEMBER TUESDAY | 11.00 | SEMINAR THEATRE 11

SHAPING THE HOTEL OF TOMORROW TUESDAY | 12.00 | SEMINAR THEATRE 11

DIRECTOR AT ECCLESTON SQUARE HOTEL

PANEL SESSION THE GAME-CHANGING INNOVATIONS AND TRENDS FOR 2018

Olivia Byrne is the director of Eccleston Square Hotel, one of the most technologically advanced hotels in the world.

Parisian-born Olivia grew up in Switzerland and was educated at Institut Le Rosey before going on to study at L’Ecole Hoteliere de Lausanne. She became the UK’s youngest hotelier when she opened Eccleston Square Hotel to the public in 2011, she was just 23 years old.

Since its opening, Eccleston Square Hotel has won multiple awards for its advanced technology.

6

WEDNESDAY | 12.00 SEMINAR THEATRE 11

In October 2016, readers of Conde Nast Traveler USA voted it as the No.1 Hotel in London, eighth in Europe and 15th in the world. Olivia directs Eccleston Square Hotel’s HR, sales, revenue, and marketing operations. A young, but powerful voice of industry, Olivia speaks regularly about practicable technology and innovations, as both a speaker and a panelist at international tourism, investment, and travel conferences.

TUESDAY | 15.30 SEMINAR THEATRE 4

LUCAS PETER

EMBRACE TECHNOLOGY: INCREASE EMPLOYEE ENGAGEMENT, RETENTION, PRODUCTIVITY AND ENHANCE GUEST EXPERIENCES

JIM HOURIHAN

BE COMPLIANT, STAY COMPLIANT… IT’S EASY! TUESDAY | 15.30 SEMINAR THEATRE 3

This seminar will address pain points within hospitality; employee engagement, turnover and satisfaction and the solutions to overcome these problems, using technologies and digitalising certain operational processes. It will show the effect of improving these metrics, on guest experiences, satisfaction and internal hotel interests.

JONATHAN SHARP

WEDNESDAY | 14.00 SEMINAR THEATRE 3

HARNESS THE POWER OF THE CONNECTED GUEST This presentation will explore how you can prolong customer engagement and deliver a consistent guest experience by tapping into your customers’ smartphone use.

TORSTEN SABEL

REPUTATION MANAGEMENT: TURNING REVIEWS INTO REVENUE

JASON BRYANT

THE UNIVERSAL MERCHANDISING STRATEGY: INCREASE THE VALUE OF EACH RESERVATION

Hotel owners and managers understand the problems associated with compliance both achieving and remaining compliant in all aspects of health & safety, food safety, fire safety, licensing, staff employment, recruitment, maintenance, and public safety. How much easier would it be if there were tools available that simplified compliance, saved valuable time and money, educated your staff and increased awareness of their joint responsibility? Then look no further.

Using the Hotel Compliance tools will reduce your workload substantially allowing you to get on with your customer related duties. Our intelligently formatted checklists come fully loaded and ready to go on a Kindle Fire, (supplied FREE by us) and which is yours to use during your membership.

WEDNESDAY | 13.15 SEMINAR THEATRE 4 What impact do reviews have? How can you improve your rankings? What does reputation mean in terms of conversion? Torsten will reveal how hotels can profit from reviews and gain control of their reputation.

Jason will be offering tangible guidance based on 10+ years’ experience and millions of offers made, on how to immediately generate more revenue and greater guest satisfaction with a coherent and intelligent upgrading; upselling; and cross-selling approach.

r book fo ll eed to fi n y ’t e n th o t You d ars, bu t you ge r semin u d o n f e o m m o any c t. re a so we of a se up fast, rly to be sure a e re e th our ding to antly ad w, st o n o sh c e e We’r until th p -u e e n li n li e on seminar check th so please for the latest schedule ation. inform

TUESDAY | 16.15 SEMINAR THEATRE 4

7

ANTHONY ESKINAZI

DRIVE REVENUE FROM YOUR CAR PARK WITHOUT DAMAGING YOUR BRAND TUESDAY | 11.00 SEMINAR THEATRE 3

Finding sources of ancillary revenue is becoming increasingly important in the hotel industry. Ever-increasing competition and financial ups and downs have lead to mounting pressure on hoteliers to identify new and innovative ways to supplement room revenues.

This seminar will discuss how managing your car park effectively can drive significant additional yield for your hotel and highlight some of the pitfalls to look out for when choosing a parking partner.

CHRIS PETTY

WHAT IS THE NEXT TECHNOLOGICAL LEAP IN THE HOTEL INDUSTRY?

TIM WATSON

POSTERS DON’T WORK

WEDNESDAY | 11.00 SEMINAR THEATRE 4

Is face-to-face interaction as important as you think? Chris will delve in to how guests react to the technology you use to communicate with them and what technologyleading properties are using to be reactive to customer behaviour.

DARREN KING

TUESDAY | 11.00 SEMINAR THEATRE 4

HOTEL TV & BEYOND Darren’s seminar focuses on the innovation of Hotel TV. Viewing habits have changed and hotels need to re-think their in room entertainment offering. Beyond the TV – How do we give guests an amazing interactive technology experience outside of the guestroom too?

If you’re looking to change culture within a business you need executive sponsorship, a compelling story and a communications channel that can influence every member of staff. In this presentation, Tim discusses such a change programme at Exclusive Hotels, a chain of luxury hotels based in the South East of England.

WEDNESDAY | 15.30 SEMINAR THEATRE 3

ARTHUR WALLER

HOW DATA INFLUENCES DECISION-MAKING IN THE HOSPITALITY INDUSTRY WEDNESDAY | 11.45 SEMINAR THEATRE 3

INÊS DE CASTRO FERNANDES

ERGONOMICS & TECHNOLOGY: CONNECTING THE DOTS TO IMPROVE YOUR HOTEL OPERATIONS Discover the importance of ergonomics awareness in raising hotel team health & productivity. Moreover, Inês will dive deeper into how this can best be facilitated with advanced technology and training delivery methods. During the presentation, you will also learn about the causes and impacts of work-related injuries in the hospitality sector, which is known for having some of the highest turnover rates.

WEDNESDAY | 12.30 | SEMINAR THEATRE 3

8

The increasing use of data in today’s economy is both an opportunity and a challenge. Join BookingSuite’s Arthur Waller and discover how this explosion of data is influencing the way decisions are made in the hospitality industry.

LARRY MOGELONSKY

WEDNESDAY | 14.45 SEMINAR THEATRE 3

CHRIS JONES

GUEST SERVICE – THE FINAL TECHNOLOGY FRONTIER

BIOMETRICS: A STEP CHANGE IN CUSTOMER CONVENIENCE

SPONSORED BY NOVILITY

Current systems dependencies burden customers with data re-entry, duplicate proofs, remembering stuff and supply-chain unresponsiveness. Frustrating and expensive! Chris discusses ‘how to use biometrics’, ‘Steps to simplify corporate workflows’ and enabling complex traveller centric goals.

TUESDAY | 14.00 SEMINAR THEATRE 3

Travelers have more options now than ever before and they know where to find the best deals. If your brand doesn’t differentiate itself, it will be left behind in the face of alternate lodgings, meta-search, mobile booking behavior and a host of other industry disruptors.

The key differentiating factor for all properties is its guest service delivery, and technological innovations can be applied to many hotel operations to keep this in top shape.

BILL GARRITY

HOW AND WHY YOU SHOULD BUILD YOUR COMPANY’S DIGITAL NETWORK TUESDAY | 13.15 SEMINAR THEATRE 4

The continuing digital transformation of media is turning every business into a media company (in addition to the product or service they specialise in).

We can connect, engage, and inform customers via social media and other digital platforms, with unparalleled data-driven insights. Businesses now reach their audiences through taking ownership of their own network and choosing the channels unique to them.

Bill demonstrates how to build your company’s digital network to enhance customer experiences and revenue.

Biometrics are slowly becoming embedded in all our lives. See how intelligent choices for the management of customer identity processing can also score highly for convenience and security.

JON SNILSBERG

TUESDAY | 13.15 SEMINAR THEATRE 3

THE BUSINESS VALUE OF TRULY INTEGRATED HOSPITALITY SOFTWARE PLATFORMS With slow growth and even decline in room rates, hoteliers need to grow ancillary revenues. This seminar discusses the importance of having an easy way to sell all your products and services, as well as control your pricing and packages based upon demand - anywhere, anytime, with real inventory control and consumption tracking. Revenue growth is paramount in today’s operating environment, but first all products and services need to be in the same, integrated platform.

JULIEN TOURAINE

FRESH TRENDS OF THE HOTEL INDUSTRY

ILARIA MARINONI

THE POWER OF HOTEL DATA

WEDNESDAY | 11.00 SEMINAR THEATRE 3

How can hoteliers use the latest trends in the sector to drive direct bookings? Julien looks at the importance of catching the millennial segment and customer loyalty.

Ilaria will present the key data insights that every hotelier needs to know, including trends and relevant stats for the segments of MICE and business travel.

TUESDAY | 14.45 | SEMINAR THEATRE 4 WEDNESDAY | 11.45 | SEMINAR THEATRE 4

9

JULIAN VAUGHAN

EVERYTHING YOU NEED TO KNOW TO INCREASE YOUR CONVERSION RATE TUESDAY | 11.45 SEMINAR THEATRE 3

Looking to increase the profits from your hotel? During this seminar, Julian will tell you the most important things you need to have in mind in order to improve the conversion rate of your property.

JAMES KING

WHY YOU SHOULD DIGITISE YOUR HOTEL OPERATIONS

PATIENCE TAGBORLO

THE FUTURE OF MOBILE ORDERING IN HOSPITALITY Mobile ordering isn’t a new concept, but the associated barriers of complicated technology, significant expense and high maintenance (often found with mobile ordering apps) have restricted uptake. The industry is telling us it is time for an alternative, which is why Patience Tagborlo is excited to share the story behind Wi-Q’s revolutionary cloud-based solution.

TUESDAY | 12.30 | SEMINAR THEATRE 3

RAM MOHAN

WEDNESDAY | 13.15 SEMINAR THEATRE 3

WINNING IN THE GROUP AND MEETING SEGMENT Ram reveals how hotels can use technology to win more group and meeting business, and how you can improve revenue and profitability from group business.

GEORGE TITLOW

WEDNESDAY | 16.15 SEMINAR THEATRE 3

BENCHMARKING YOUR WORLD: USING DATA INSIGHTS TO FUEL PERFORMANCE GROWTH You have all the pieces in place to run a successful hotel: rates are being set, rooms are being sold. But, do you really know how well your hotel is performing without knowing about your competitors? Benchmarking is a vital practice for revenue management strategies helping hotels compete.

George gives an overview on hotel benchmarking, offering insights on how to read your performance data as well as the latest industry updates.

DAVID BEASLEY With ever-changing technologies becoming available in the marketplace, hotels are now able to digitise and automate many of their daily hotel operations. In this session, James discusses the benefits of embracing this concept and the advantages it can bring to your operation.

TUESDAY | 14.45 SEMINAR THEATRE 3

10

A HOTELIER’S GUIDE TO VIRTUAL REALITY, FILM AND VIDEO MARKETING How to drive engagement, reach a wider audience, increase booking revenue and excite your customers using virtual reality, film, video marketing and video for social media.

David will share his insights on why the moving image should be an integral part of your marketing strategy.

TUESDAY | 12.30 SEMINAR THEATRE 4

HELGE TIAINEN

REUSE EXISTING TV NETWORK FOR INTERNET SERVICES WEDNESDAY | 15.30 SEMINAR THEATRE 4

NATHAN GYANESHWAR

THREE LESSONS FOR ELECTRONIC ORDERING AND INVOICE AUTOMATION SUCCESS WEDNESDAY | 12.30 SEMINAR THEATRE 4

In principal, every hotel has a coaxial network for TV distribution. Now with the entrance of Smart-TV, services are moving over to the Internet. The existing coaxial network can today support symmetrical 100 Mbit services and in the near future, gigabit services without installing a new datawork. Helge will discuss technical issues, installation and hotels who are already using the coaxial network for room WiFi, Smart-TV and IPTV services.

GRAEME DERBY

Nathan will share his best practice lessons from implementing procurement and accounts payable automation systems around the globe. Learn about the three critical success factors in procurement and invoice automation efficiency using online tools. You’ll discover how to avoid costly pitfalls in systems implementation and ongoing interaction with your suppliers.

KRISTIAN VALK

PERSONALISATION & PERSUASION - THE KEY TO INCREASING DIRECT BOOKINGS WEDNESDAY | 14.00 SEMINAR THEATRE 4

Hotels globally are seeking solutions to improve sales through their direct channels, along with strengthening the guest experience. With most people booking hotels online, technology is the ultimate disruptor where hoteliers need to align their strategy to compete fairly. Learn how by combining personalisation and persuasion methods, Hotelchamp are making guest experiences unique for every hotel website visitor, and hear how you can engage and interact with your potential guests and optimise your direct channels.

PARITOSH KUMAR

GAME CHANGING INNOVATION AND TRENDS

TUESDAY | 11.45 SEMINAR THEATRE 4

TECHNOLOGY – TRANSFORMING THE HOSPITALITY LANDSCAPE Paritosh will showcase technologies that are starting to fundamentally change the way hotels are run and managed. He will also talk about some emerging insights and technologies that are predicted to redefine the hospitality industry in the future.

JOEL MONTANIEL This seminar showcases the Pyramid Localization System (PLS).

It is one of the most accurate and efficient indoor localization solutions, as it combines their expertise in producing kiosks with a solution which offers accuracy of 15-30cm for the best table service.

TUESDAY | 14.00 SEMINAR THEATRE 4

WEDNESDAY | 14.45 SEMINAR THEATRE 4

F&B: YOUR SECRET WEAPON TO BEAT AIRBNB Food and beverage has never been as important to hotels and consumers as it is now. 25% of net profits are driven

by F&B, and a hotel’s F&B program is a major factor driving consumer decision today. Learn how to leverage your F&B outlets to increase profit, elevate the guest experience, and win in this changing environment.

11

Panel Sessions

PANEL SESSIONS

EXPERTS FROM ACROSS THE INDUSTRY

Hotel Tech Live’s 30 minute panel sessions are an opportunity for you to listen and interact with industry leaders as they discuss the latest issues, topics and trends within the hotel and hospitality industry. Develop your business and expand your brand with these sessions that are jam-packed with information, inspiration and advice.

TUESDAY 26TH SEPTEMBER

CUSTOMER EXPERIENCE: CREATING AN EXPERIENCE TO REMEMBER Customer satisfaction is still the prime driver of growth in the hotel sector. In light of this, how can hotels entice the next-generation customer who is demanding an increasingly personalised and immersive guest experience? Catch this session to learn how to implement a highly effective customer service strategy.

TUESDAY | 11.00 SEMINAR THEATRE 11

SHAPING THE HOTEL OF TOMORROW What does the next generation of hotel guests want out of their stay? Listen in to gain unique insight into the trends that are shaping the hotel of tomorrow.

TUESDAY | 12.00 SEMINAR THEATRE 11

INCREASING REVENUE How can you increase your revenue? The question is simple but the answer is often a lot more challenging.

So, why not let the experts mull this one over and offer their top tips on how you can get more bookings and boost your hotel revenue.

TUESDAY | 14.00 SEMINAR THEATRE 11

GUEST PERSONALISATION AND LOYALTY THROUGH TECHNOLOGY Due to the latest advancements in technology, hoteliers now have greater access to customer data. This enables them to offer a more personalised guest experience and create longlasting customer relationships. As a result, personalisation has emerged as the hottest new trend for 2017. Sit in on this session to brush up on how you can foster greater loyalty, by creating a more personalised guest experience for your customers.

TUESDAY | 15.00 SEMINAR THEATRE 11

WEDNESDAY 27TH SEPTEMBER

DIGITAL MARKETING: USING THE RIGHT CHANNELS TO PROMOTE YOUR BRAND With the majority of customers now accessing hotel information on the go, mobile devices are becoming an increasingly integral part of the guest experience. As a result, every hotel owner should now be looking to implement a highly effective digital marketing strategy. Hear from the experts to find out how.

WEDNESDAY | 11.00 SEMINAR THEATRE 11

12

THE GAME-CHANGING INNOVATIONS AND TRENDS FOR 2018 Discover the emerging technologies that are set to disrupt and transform the hotel sector in 2018 and learn how to stay ahead, in this fiercely competitive and ever-evolving industry.

WEDNESDAY | 12.00 SEMINAR THEATRE 11

LEVERAGING TECHNOLOGY TO STREAMLINE HOTEL OPERATIONS With technology becoming more and more critical to the hotel and hospitality industries, just about every hotel is now looking to invest in it. And when technology is implemented properly, it can stimulate business growth, differentiate your customer experience from your competitors and turn your guests into brand advocates. Discover how you can leverage technology to streamline your hotel operations.

WEDNESDAY | 14.00 SEMINAR THEATRE 11

ing , and ce utst , advi s o e n h o i o t i n t to ma sess Due f infor e our nd for a . lo nc leve guida u, dem ly high o e d i y n o m v d a xtre vide oa pro es is e arly t . e plac there ng out i Get miss

Networking

NETWORK WITH THOUSANDS OF BAR, RESTAURANT AND HOTEL OWNERS

NETWORKING AT THE SHOW

ABOUT THE SPONSOR

As well as providing an incredible range of the latest tools, information, solutions and cutting-edge designs to attendees, the show’s Smart Nightlife Company Cocktail Bar & networking area also offers unparalleled networking opportunities to bar, hotel and restaurant owners; buyers; investors; interior designers and innovators.

No other event puts you in the same space with such a collection of leading minds across the hospitality technology and hospitality design industries. The chance to engage with, and learn from, the most progressive professionals from around Europe is an advantage both you, and your business, will reap huge, long-term benefits from.

This platform has been specifically

created to be the most effective networking environment possible, and conducive to the growth your business makes in the hospitality sector.

What’s more, this year’s networking area will be the most exciting yet, with Smart Nightlife Company rolling out an incredible Ultimate Nightlife Experience!

NEON Back Office

STAFF APPS/mPOS

Unify your operations with unparalleled power to sell. CRM, loyalty, flash deals, preemptive stock management, staff and product tracking, sales performance and reporting, ticket sales, access control and bottle service.

The point of sale. Redefined for the digital age. Rapid fire staff ordering and flexible mPOS payment processing makes nightlife flow from open to close.

Products are displayed on tablets when guests place them and waiters get notified in app to deliver ready orders.

We improve both nightlife operations and the lives of consumers with our Unified Mobile Commerce ecosystem. We believe that everything sold, to everyone served should be together in one place and accessible from any device - to make nightlife flow from open to close through an end-to-end platform.

Our cloud-based inventory, CRM, event and ticketing system integrates staff app order and pay through an mPOS and our consumer wallet. We’re introducing loyalty schemes for the first time in nightlife. Our reimagined POS delivers frictionless consumer experiences that drive incremental revenue for venues. Staff Apps synchronize operations to improve throughput and sales by giving employees total control and oversight of the customer service continuum.

Nightlife. At the speed of light.

SENSYTOUCH INTERACTIVE TABLES Order, play & pay. The tables have turned into interactive revenue generating and guest enhancement machines. Stateof-the-art hardware and custom software modules bring nightlife to life through modern ordering, advertising and big data.

VISIT U

S AT

STAND 5160

DRINKTOPIA The nightlife wallet. Loyalty, rewards and offers automatically saved in the app.

The fastest and easiest way to order and pay - fully integrated into the POS. Zero integration required. Maximum innovation acquired.

FOR MORE INFORMATION, VISIT US AT THE SMART NIGHTLIFE COMPANY NETWORKING AREA!

13

Setting the standard for modern meeting environments www.epson.co.uk/meeting-solutions

Live demo at booth #3090

The future of training starts here

Benefits  Quicker onboarding

 Injury-preventive ergonomics

 Consistent training

 Customised to your needs

 Retrain & Refresh

 Personal training reinvented

 Native learning

 Interactive learning

Novility L.I.V.E.

A unique learning approach based on motion-tracking and speech-recognition technologies. One that will boost your team’s performance and help prevent injuries through proper ergonomic training.

Accompanied by L.I.V.E. mobile, learning core hotel procedures is also available on the go.

www.novility.com

Novility H.E.L.P.

Our one-stop cloud-based platform to manage all aspects of your training. Track progress, compare performance and monitor everything through insightful dashboards.

Follow us on

2017 FULL EVENT SEMINAR SCHEDULE Hosting talks on the sought-after technology, products and services revolutionising hotels, Hotel Tech Live’s seminar schedule delivers an endless array of the most forward-thinking authorities who will be divulging their knowledge and visions that are changing the future of the hospitality industry.

Join the most established and respected names across the industry as they deliver cutting-edge seminars that showcase the exciting products, apps, systems and advancements, designed to create a truly unforgettable experience for your customers.

Over two jam-packed days, you’ll have the opportunity to hear the latest insight on a vast range of topics that will immediately benefit you and your business, whether you’re just starting out or targeting growth.

The following pages will provide you with details on every seminar at the show.

We have meticulously constructed this seminar schedule to ensure it reflects the hottest topics and trends in

the industry right now.

The event isn’t just topical, it also encompasses every area of how technology is influencing this ever-expanding industry.

The event will cover an entire range of needs from digital advancements to leading POS devices, the schedule also picks up on case studies of hotel innovation, intelligent marketing and app revolution.

You don’t need to book for any of our seminars, but they fill up fast, so we recommend you get there early to be sure of a seat.

We’re constantly adding to our seminar lineup until the show, so please check the online schedule for the latest information.

Over two jam-packed days, you’ll have the opportunity to hear the latest insight on a vast range of topics that will immediately benefit you and your business, whether you’re just starting out or targeting growth.

RUNNING ALONGSIDE

15

DAY ONE Rest Tech Live

KEYNOTE THEATRE 2

Sponsored By

HOTEL TECH THEATRE 3

HOTEL TECH THEATRE 4 Sponsored By

HOTEL TECH PANEL THEATRE 11

DAY TWO Rest Tech Live

KEYNOTE THEATRE 2

Sponsored By

HOTEL TECH THEATRE 3

HOTEL TECH THEATRE 4 Sponsored By

HOTEL TECH PANEL THEATRE 11

HOTEL TECH LIVE TIMETABLE | DAY ONE 11.00 - 11.30

11.45 - 12.15

12.30 - 13.00

13.15 - 13.45

The Change in how Consumers are Engaging with Brands

Integrated Marketing for a New Hotel Opening

From Startup to MultiMillion Pound Buyout

Exploring Barriers to Transformation from Legacy to Next-Gen Technology

PETER EDWARDS Zonal

MAGDALENA OSMOLA Macdonald Monchique Resort & Spa

EDIN BASIC Firezza

ROB PATERSON Village Hotels

Drive Revenue from Your Car Park without Damaging Your Brand

Everything you Need to Know to Increase Your Conversion Rate

The Future of Mobile Ordering in Hospitality

The Business Value of Truly Integrated Hospitality Software Platforms

ANTHONY ESKINAZI JustPark

JULIAN VAUGHAN PROFITROOM UK / Journey

PATIENCE TAGBORLO Wi-Q

JON SNILSBERG Cenium

Hotel TV & Beyond

Technology – Transforming the Hospitality Landscape

A Hotelier’s Guide to Virtual Reality, Film and Video Marketing

Live Video Streaming is Changing: What Does this Mean for the Hospitality Industry

DARREN KING RoomNetTV

DAVID BIANCHIN Knowcross Limited

DAVID BEASLEY VIP Worldwide

ANDRE HORDAGODA & AMAN KHURUNA GoInStore

Customer Experience: Creating an Experience to Remember

Shaping the Hotel of Tomorrow

PANEL SESSION

PANEL SESSION

HOTEL TECH LIVE TIMETABLE | DAY TWO Empowering Hotels in the Online World

From 6 to 21 Tills Lessons Learnt from a Cashless Store

There is an Alternative to Franchising

Why you Should be Selling at Festivals - And How to Do it Right

ALY THOMPSON trivago

VINCENT MCKEVITT Tossed

THOMAS MAGNUSON Magnuson Hotels

Barclaycard

Fresh Trends of the Hotel Industry

How Data Influences Decision-making in the Hospitality Industry

Ergonomics & Technology: Connecting the Dots to Improve Your Hotel Operations

Winning in the Group and Meeting Segment

JULIEN TOURAINE Availpro SAS

ARTHUR WALLER Booking.com

INÊS DE CASTRO FERNANDES Novility

RAM MOHAN GroupRevMax

What is the Next Technological Leap in the Hotel Industry?

The Power of Hotel Data

Three Lessons for Electronic Ordering and Invoice Automation Success

Reputation Management: Turning Reviews into Revenue

CHRIS PETTY NewBook PMS

ILARIA MARINONI Cvent

NATHAN GYANESHWAR Marketboomer

MORITZ KLUSSMANN CA Customer Alliance

The Game-Changing Innovations and Trends for 2018

Digital Marketing: Using the Right Channels to Promote Your Brand

PANEL SESSION

PANEL SESSION

TUESDAY 26TH SEPTEMBER

Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.hoteltechlive.co.uk for the latest information.

14.00 - 14.30

14.45 - 15.15

15.30 - 16.00

16.15 - 16.45

The Rules of Engagement: Digital Mishaps and the Things we’ve Learnt with our Loyalty App

Leveraging Technology to Enhance Hotel Operations and the Guest Experience

Engaging Your Target Market

Faster, Safer, and Easier ID Verification

GRIFF HOLLAND Friska

DAVID TAYLOR GLH Hotels

JOHN AIZLEWOOD Pizza Hut

JOHN ABBOTT Yoti Ltd

Guest Service – The Final Technology Frontier

Why you Should Digitise Your Hotel Operations

Be Compliant, Stay Compliant…

It’s Easy!

LARRY MOGELONSKY Hotel Mogel Consulting Ltd.

JAMES KING hotelkit

JIM HOURIHAN Hotel Compliance

Game Changing Innovation and Trends

The Power of Hotel Data

Embrace Technology: Increase Employee Engagement, Retention, Productivity and Enhance Guest Experiences

The Universal Merchandising Strategy: Increase the Value of Each Reservation

GRAEME DERBY Pyramid Computer

ILARIA MARINONI Cvent

LUCAS PETER Lotss

JASON BRYANT Nor1

Increasing Revenue

Guest Personalisation and Loyalty through Technology

PANEL SESSION

PANEL SESSION

WEDNESDAY 27TH SEPTEMBER

Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.hoteltechlive.co.uk for the latest information.

Influence of Reviews on Revenue Performance

Our Digital Customer Journey

Faster, Safe, and Easier ID Verification

What Chia Seeds Taught Me About the Success/Future of FoodTech

TAMER BAKER TrustYou GmbH

MARCIN KOROWIECKI Jamie’s Italian

JOHN ABBOTT Yoti lTd

CHRISTOPHER FUNG Crussh – Fit Food & Juice Bars

Harness the Power of the Connected Guest

Biometrics: A Step Change in Customer Convenience

Posters Don’t Work

Benchmarking Your World: Using Data Insights to Fuel Performance Growth

JONATHAN SHARP Britannic Technologies Ltd

CHRIS JONES Icon UK

TIM WATSON Exclusive Hotels

GEORGE TITLOW STR

Personalisation & Persuasion The Key to Increasing Direct Bookings

F&B: Your Secret Weapon to Beat AirBnB

Reuse Existing TV Network for Internet Services

Creating a True Sense of Place

KRISTIAN VALK Hotelchamp

JOEL MONTANIEL SevenRooms

HELGE TIAINEN InCoax Networks AB

LUKE COURTENAY SMITH Immersivevr

Leveraging Technology to Streamline Hotel Operations

Food and Beverage Tech Trends

PANEL SESSION

PANEL SESSION

DAY 1

11.00 - 11.30

11.45 - 12.15

12.30 - 13.00

13.15 - 13.45

Delivering Growth through Transforming Customer Experiences

Marketing in 2017 (Rip Up Your Marketing Plan and Start Again)

The Recipe for Future Takeaway Success

Chinese Takeout 2.0

The Change in How Consumers are Engaging with Brands

Integrated Marketing for a New Hotel Opening

From Startup to Multi-million Pound Buyout

Exploring Barriers to Transformation from Legacy to Next-Gen Technology

Drive Revenue from Your Car Park without Damaging Your Brand

Everything you Need to Know to Increase Your Conversion Rate

The Future of Mobile Ordering in Hospitality

The Business Value of Truly Integrated Hospitality Software Platforms

Hotel TV & Beyond

Technology – Transforming the Hospitality Landscape

A Hotelier’s Guide to Virtual Reality, Film and Video Marketing

How and Why you Should Build Your Company’s Digital Network

RESTAURANT & BAR TECH THEATRE 5

Tevalis Talking Tech

The Challenges of Implementing Digital Safety Management

Can Tech Save the Restaurant?

Mobile Payments and Technological Innovations within the Bar Industry

RESTAURANT & BAR TECH THEATRE 6

How Implementing an Online Reputation Management Program will Increase Revenue

The Skills Shortage – Where will you Find Your Next Chef?

Making More from Your Kitchen

How an App Can Fill Your Restaurant

RESTAURANT & BAR TECH THEATRE 7

Using Tablets to Increase Staff Adoption and Customer Engagement

Why you Should be Selling at Festivals - And How to Do it Right

Power Your Mobile App with Simpler, Faster and Safer Payments

Making Technology Irresistible for Hospitality and Nightlife

DESIGN THEATRE 8

Making Technology Irresistible for Hospitality and Nightlife

Design Workshop

How Brands Travel “A Return Trip to the Middle East”

Please see the digital show guide for updates on this seminar

DESIGN THEATRE 9

Integrating Tech into Design

Enforcing Your Brand Through Interior Design

Ubuntu: Together is Better

The Goldilocks Challenge: Getting the Lighting ‘Just Right’

TAKEAWAY & RESTAURANT KEYNOTE THEATRE 1

TECH LIVE KEYNOTE THEATRE 2

HOTEL TECH THEATRE 3

HOTEL TECH THEATRE 4

RESTAURANT & BAR TECH PANEL THEATRE 10

HOTEL TECH PANEL THEATRE 11

The Digital Dining Revolution

Shaping the Restaurant of Tomorrow

Customer Experience: Creating an Experience to Remember

Shaping the Hotel of Tomorrow

How Tech is Reviving the Outdated Street Trading Model

Meat Raves to High Street Saviours

The Soft Drinks Sugar Levy: Sweet Opportunity or Sour Threat?

Give Your Outdoor and Event Catering Some Gas

COFFEE THEATRE 13

Please see the digital show guide for updates on this seminar

Energy Efficiency - The Sustainable Route to Improved Economic Performance

From Start Up to (Small) National

Raise Your Sales by £5k per Week on a Near Zero Budget

COFFEE THEATRE 14

How Sustainable is Your Coffee Shop?

New Ways of Building Loyalty

Please see the digital show guide for updates on this seminar

Recruiting and Retaining the Best Coffee Shop and Restaurant Staff

Increase Sales by Leveraging Trip Advisor & Google

How to Buy a Business

How to Win and Keep New Customers Using the Web

How to Run a More Profitable Business

TAKEAWAY & RESTAURANT THEATRE 16

Optimise the Speed of Net New Openings & Supply Chain Visibility

Mitigating Risk within the Restaurant Industry

Job Opportunities within the British Curry Industry!

Time to Face Two Critical Packaging Issues Challenging Your Future

TAKEAWAY & RESTAURANT THEATRE 17

Five Stages of Success for the Property in Your Business

Innovating for Growth in a Competitive Market

Keeping Your Customers Close to Your Chest

Create, Innovate and Protect - Intellectual Property Explained

TAKEAWAY & RESTAURANT PANEL THEATRE 18

The Future of Delivery: New Ways of Getting Your Food from Kitchen to Customer

TAKEAWAY & RESTAURANT THEATRE 12

TAKEAWAY & RESTAURANT THEATRE 15

Safeguard Your Business

DAY 1

14.00 - 14.30

14.45 - 15.15

15.30 - 16.00

16.15 - 16.45

There’s No Business Like the Crepes Business

How Digital Media Can Increase Your Revenue

by Over 33%

Please see the digital show guide for updates on this seminar

My Journey from F&B to Million Dollar Shark Tank Investor

The Rules of Engagement: The Things we’ve Learnt with our Loyalty App

Leveraging Technology to Enhance Hotel Operations and the Guest Experience

Engaging Your Target Market

Please see the digital show guide for updates on this seminar

TECH LIVE KEYNOTE THEATRE 2

Guest Service – The Final Technology Frontier

Why you Should Digitise Your Hotel Operations

Be Compliant, Stay Compliant… It’s Easy!

Please see the digital show guide for updates on this seminar

HOTEL TECH THEATRE 3

Game Changing Innovation and Trends

The Power of Hotel Data

Employee Engagement, Retention, Productivity and Enhance Guest Experiences

The Universal Merchandising Strategy: Increase the Value of Each Reservation

HOTEL TECH THEATRE 4

Eliminating Waiting Times and Lines in Restaurants

Serving up Success through Location-based Mobile Marketing

Content and Email Marketing: A Driving Force Shaping the Venues Industry

Please see the digital show guide for updates on this seminar

RESTAURANT & BAR TECH THEATRE 5

Make the Cloud Work for Your Restaurant

Integrated Payments: The Next Wave in Restaurant Payment Innovation

How to Avoid Being the Next Food Scandal!

Creative Digital Signage

RESTAURANT & BAR TECH THEATRE 6

The Importance of Mobile Marketing

HoReCa Revolution: The Waiter in Your Pocket

Please see the digital show guide for updates on this seminar

Please see the digital show guide for updates on this seminar

RESTAURANT & BAR TECH THEATRE 7

Cost Effective Design in the Leisure Industry

Design Strategy Evolution not Revolution

Global Lighting, Local Passion

DESIGN THEATRE 8

Brand Science

Modern Aquarium Installations in the F&B Industry

Please see the digital show guide for updates on this seminar

DESIGN THEATRE 9

Customer Experience: Creating an Experience to Remember

Essential Knowledge to Grow Your Business

Increasing Revenue

Guest Personalisation and Loyalty through Technology

Top Tips to Street Food Success

Health and Safety How to Get a 5-star Rating

10 Secrets of Mobile Catering - How to Guarantee Success

Future Proofing Your Business with EPOS

Loyalty in a Cup

#NOBRAINER… The Only Viable Option

How to Compete with Big Chains through Powerful IT Tools

Tahola Cloud A World Class Business Analytics Solution

The Money Press Trick

Business Format Franchising

How to Sell a Business

Marketing Your Business in a Changing World

How Digital Media Can Increase Your Revenue

By Over 33%

How to Use Tracking Technology to Protect and Improve Your Business

Please see the digital show guide for updates on this seminar

Trade Marks: Future-proofing Your Brand Protection

Creating ‘Wow’ Moments for Your Customers

Embedding Energy Reductions into Restaurant Design and Operation

Getting Your Customers Coming Back For More

Digital Marketing: Using the Right Channels to Promote Your Brand

TAKEAWAY & RESTAURANT KEYNOTE THEATRE 1

RESTAURANT & BAR TECH PANEL THEATRE 10

HOTEL TECH PANEL THEATRE 11

Personalised Nutrition is Going Mainstream Are you Ready?

TAKEAWAY & RESTAURANT THEATRE 12

COFFEE THEATRE 13

COFFEE THEATRE 14

TAKEAWAY & RESTAURANT THEATRE 15

TAKEAWAY & RESTAURANT THEATRE 16

Please see the digital show guide for updates on this seminar

TAKEAWAY & RESTAURANT THEATRE 17

TAKEAWAY & RESTAURANT PANEL THEATRE 18

DAY 2

11.00 - 11.30

11.45 - 12.15

12.30 - 13.00

13.15 - 13.45

Bear Traps, Busy Fools, Honey Pots & Burgers

Helping Restaurants Build Their Businesses

McDonald’s, a Progressive Burger Company

Growing Your Takeaway Business Sales by 46.4%

Empowering Hotels in the Online World

From 6 to 21 Tills Lessons Learnt from a Cashless Store

There is an Alternative to Franchising

Why you Should be Selling at Festivals - And How to Do it Right

HOTEL TECH THEATRE 3

Fresh Trends of the Hotel Industry

How Data Influences Decision-making in the Hospitality Industry

Ergonomics & Technology: Improving Your Hotel Operations

Winning in the Group and Meeting Segment

HOTEL TECH THEATRE 4

What is the Next Technological Leap in the Hotel Industry?

The Power of Hotel Data

Three Lessons for Electronic Ordering and Invoice Automation Success

Reputation Management: Turning Reviews into Revenue

RESTAURANT & BAR TECH THEATRE 5

Fingopay - The World’s First Match-on-cloud Biometric Identity Solution

Please see the digital show guide for updates on this seminar

Are Restaurants Today Suffering from a Tech Overload?

The Hidden Costs of FOG

RESTAURANT & BAR TECH THEATRE 6

Please see the digital show guide for updates on this seminar

How Big Data is Transforming Training and Succession Planning

Back to Basics – How to Effectively Manage Your F&B Costs

The Impact of Music on Sales in Restaurants

RESTAURANT & BAR TECH THEATRE 7

How Wireless Charging Technology can Benefit the Hospitality Industry

Keeping Customer Payment Data Safe with P2PE

Tevalis Talking Tech

Power Your Mobile App with Simpler, Faster and Safer Payments

DESIGN THEATRE 8

Branding through Interior Design

Designing in Accessibility

Think First, Design Later

Designing Europe’s First Cashless Restaurant

DESIGN THEATRE 9

How to Make Your Interior Superior

Design to Make Your Customers Happy And...Spend!

Breaking into the Restaurant Game

The Future of Omni-channel Marketing as it Affects the Leisure Industry

RESTAURANT & BAR TECH PANEL THEATRE 10

Building Loyalty Through Technology

Digital Marketing: Using the Right Channels to Promote Your Brand

The Game-Changing Innovations and Trends for 2018

Digital Marketing: Using the Right Channels to Promote Your Brand

TAKEAWAY & RESTAURANT KEYNOTE THEATRE 1

TECH LIVE KEYNOTE THEATRE 2

HOTEL TECH PANEL THEATRE 11

The Next Generation

Top Tips to Street Food Success

Meat Raves to High Street Saviours

Getting the Recipe Right: Don’t Let the Location be Your Missing Ingredient

COFFEE THEATRE 13

Drink Mixer The “Star” Behind the Counter You Can Count On!

Coffee, Chains and Change

13 Reasons Independent Coffee Shops Fail

Future Proofing Your Business with EPOS

COFFEE THEATRE 14

New Innovations and Trends for 2018

Please see the digital show guide for updates on this seminar

Bringing a Product from Concept to Reality

Why Online Reputation Matters and How to Manage it

TAKEAWAY & RESTAURANT THEATRE 15

Increase Sales by Leveraging Trip Advisor & Google

How to Buy a Business

How to Win and Keep New Customers Using the Web

How to Run a More Profitable Business

TAKEAWAY & RESTAURANT THEATRE 16

Mitigating Risk within the Restaurant Industry

The Value of Targeted Discounting

BREXIT & Opportunities

The Soft Drinks Sugar Levy: Sweet Opportunity or Sour Threat?

TAKEAWAY & RESTAURANT THEATRE 17

Five Stages of Success for the Property in Your Business

Benefits of Being an Eco-friendly Business

Don’t Gamble with Your Door Drop Spend

What is Your Niche?

And How to Market on it

TAKEAWAY & RESTAURANT PANEL THEATRE 18

How Sustainable is Your Restaurant?

TAKEAWAY & RESTAURANT THEATRE 12

Digitisation of the Fast-food Experience

14.45 - 15.15

15.30 - 16.00

How Digital Media Can Increase Your Revenue

by Over 33%

How to Boost Your Takeaway Sales by 1000%

Getting into Supermarkets as a Small Food Supplier

Influence of Reviews on Revenue Performance

Our Digital Customer Journey

Please see the digital show guide for updates on this seminar

What Chia Seeds Taught Me About the Success/ Future of FoodTech

Harness the Power of the Connected Guest

Biometrics: A Step Change in Customer Convenience

Posters Don’t Work

Benchmarking Your World: Using Data Insights to Fuel Performance Growth

Personalisation & Persuasion - The Key to Increasing Direct Bookings

F&B: Your Secret Weapon to Beat AirBnB

Reuse Existing TV Network for Internet Services

Using Interactive Digital Content to Drive Engagement

Eliminating Waiting Times and Lines in Restaurants

Please see the digital show guide for updates on this seminar

Guest WiFi Doesn’t Only Benefit the User, It can Transform a Business

RESTAURANT & BAR TECH THEATRE 5

Guaranteed Recipe to a Successful Hospitality Business

Extracting Your Brand Story

Getting More for Less (Kitchen Energy Management)

Deploying AI Chatbots to Leverage Consumer Behaviour

RESTAURANT & BAR TECH THEATRE 6

Delivering a Great Restaurant Experience in the Digital Age

Digital Transformation of Dining

Using Technology to Power Restaurant Profits

How can Restaurants Capitalise on the Mobile Trend?

RESTAURANT & BAR TECH THEATRE 7

What Can New Technology in Lighting Do for Your Venue?

Savouring the Visitor Experience

Making Technology Irresistible for Hospitality and Nightlife

DESIGN THEATRE 8

Digital Transformation in Design

Turning Your Tax Bill into a Valuable Asset through Art

Please see the digital show guide for updates on this seminar

DESIGN THEATRE 9

The Game-Changing Innovations for 2018

The Do’s and Don’ts of Effective Talent Acquisition

Leveraging Technology to Streamline Hotel Operations

Food and Beverage Tech Trends

16.15 - 16.45

DAY 2

14.00 - 14.30

TAKEAWAY & RESTAURANT KEYNOTE THEATRE 1

TECH LIVE KEYNOTE THEATRE 2

HOTEL TECH THEATRE 3

HOTEL TECH THEATRE 4

RESTAURANT & BAR TECH PANEL THEATRE 10

HOTEL TECH PANEL THEATRE 11

LPG: A Cleaner Way to Power Your Business

10 Secrets of Mobile Catering - And How to Guarantee Success

Service, Sustainability and Savings

What Chia Seeds Taught Me About Success and the Future of Foodtech

The Coffe-Eco System – The Complete ‘End of Life’ Coffee Solution!

Marketing and Data Protection: Getting the Law Right

COFFEE THEATRE 13

Make Your Customers do Your Marketing for You

Wake Up and Smell the Coffee - The Taste of Success

Please see the digital show guide for updates on this seminar

COFFEE THEATRE 14

Business Format Franchising

How to Sell a Business

Marketing Your Business in a Changing World

TAKEAWAY & RESTAURANT THEATRE 15

Food Trucks and Double Decker Buses as Effective Vehicles for Business

Takeaway & Restaurant Loyalty That Works

Please see the digital show guide for updates on this seminar

TAKEAWAY & RESTAURANT THEATRE 16

Optimise the Speed of Net New Openings & Supply Chain Visibility

Please see the digital show guide for updates on this seminar

Please see the digital show guide for updates on this seminar

TAKEAWAY & RESTAURANT THEATRE 17

The Future of Delivery: New Ways of Getting Your Food from Kitchen to Customer

How to Get a 5 Star Food Hygiene Rating

TAKEAWAY & RESTAURANT THEATRE 12

TAKEAWAY & RESTAURANT PANEL THEATRE 18

Learn more: ouch ter.com/polyt u p m co id m a ww.pyr

w

Visit us @ stand 5132

Pyramid Computer now with UK operation Pyramid Computer GmbH and Media 5 combine to start new UK operation.

Meet the new team and see the polytouch® range of interactive kiosk solutions for retail and hospitality sectors at Hotel Tech live / Restaurant Tech live, stand 5132.

See the world of polytouch® kiosks and try our integrated PLS guest location system.

Hospitality automation at its best: Intuitive, emotional, interactive!

Counter order and check-in

Information terminal

Table finder and automation

Pyramid Computer GmbH · Boetzinger Strasse 60 · 79111 Freiburg · Germany · Phone +49 761 4514 792 · sales@pyramid.de · www.pyramid-computer.com

Our Supporters

WITH SUPPORT FROM A DISTINGUISHED LINEUP OF INDUSTRY LEADERS We are absolutely delighted to present to you our distinguished lineup of exhibition partners, who themselves are pushing the boundaries of innovation and achievement.

23

Highlights Dover Design Stand 8176

WHAT NOT TO MISS...

HIGHL

Next Menu Stand 2142

YOUR TICKET GIVES YOU ACCESS TO HUNDREDS MORE SEMINARS, SUPPLIERS AND EXPERT ADVICE ACROSS SIX SISTER SHOWS AT THE EXCEL

Aly Thompson Trivago

| PIA FAIRHUST Creative Director at Azzurri Group Design Strategy - Evolution not Revolution

| LISA PRISK Head of Design at Tossed Designing Europe’s first cashless restaurant Europe’s largest exhibition dedicated to the emerging technology and services that are forming the future of the restaurant business.

Bar Tech Live is the event for the high-tech products, devices, gadgets, and services that will transform the look, feel, and future of bars and clubs.

| DAVID TAYLOR COO at glh Hotels Leveraging technology to enhance hotel operations and the guest experience

| THOMAS MAGNUSON Founder at Magnuson Hotels There is an alternative to franchising

24

Robots Of London

The UK’s most exciting event for the technology, systems, products, and services that are breaking new ground in the hotel sector.

TAKE A LOOK AT OUR FLOOR PLAN AT THE BACK OF THIS GUIDE TO FIND OUT THE LOCATION OF EACH SHOW

| NEIL MANHAS Just Eat Stand T1

IGHTS

MD at Pizza Hut UK Delivering growth through transforming customer experiences

| ABEL CAMPOS Head of Franchising at McDonald’s McDonald’s, a progressive burger company

We’ve brought together the industry’s most exciting and progressive events to the ExCeL arena for two days to give you the most comprehensive business event in Europe for restaurants, takeaways, bars, cafés, coffee shops and hotel owners to source everything they need to expand, evolve and improve their business.

From customer experience to marketing your brand, from interior design, to technology and automation, your ticket gives you full access to every event and every seminar.

We guarantee this will be the most exciting two days the restaurant and hospitality industry has ever seen. Here is just a sample of the highlights from across the 350 seminars and 650 exhibitors.

| MARCIN KOROWIECKI Head of systems at Jamie Oliver Restaurant Group Our Digital Customer Journey

| EDIN BASIC CEO and Founder at Firezza From startup to multi-million pound buyout

The UK’s only event for coffee shop owners to find the latest business advice, solutions and inspiration to grow, innovate and stand out from the crowd.

The UK’s only exhibition that helps ambitious individuals grow their takeaway or restaurant business.

| JOSH BROWN Head of Commercial Development at Harris + Hoole Coffee, chains and change

The UK’s most comprehensive event to find the inspiration, solutions, products and advice to reinvent restaurant and bar interiors.

Europe’s largest exhibition for street food vendors looking to start or expand their business.

| MARK MCCULLOGH Former Marketing Director at Pret A Manger Raise your sales by £5k per week on a near zero budget

25

AWARDS 2017

TECHNOLOGY INNOVATION AWARDS 2017

The Technology Innovation Awards celebrate the innovation and groundbreaking technology to have made an everlasting impact on the restaurant and hospitality industry in the past 12 months.

With four awards there for the taking, the nominees will be those who have a product or service, that has helped restaurants, bars and hotels attract more customers than ever before.

DIGITAL MARKETING AWARD

One winner will be picked across four categories; the Digital Marketing Award, the Customer Experience Award, the Tech Product of the Year Award and the Business Innovation Award. The nominees will take centre stage at stand 8100 and give a three minute pitch about their product or service, in front of four esteemed judges as well as a live audience.

The winners will be selected by the prestigious panel of judges. Each judge has an outstanding track record in the industry. Between them they bring an abundance of experience, knowledge and expert opinion.

TECH PRODUCT OF THE YEAR

VIP Worldwide

Stand 4089

CHARGit

Stand 6134

Videotree

Stand 7084

DDS Solutions

Stand 7112

Video Poster

Stand 2140

Sthaler Limited

Stand 4135

Touch Hits

Stand 8174

Robots of London

Stand 5072

Entr - a Digitonic product

Stand 7136

Pager Call systems Ltd

Stand 6102

Ergo Concepts by Evalomel

Stand 7172

Hartdean - EcoKnit

Stand 4093

NextMenu

CUSTOMER EXPERIENCE AWARD Krowd

Stand 7130

WUKBUK

Stand 2154

Chef Line Solutions

26

Stand 5140 & 6144

Stand 2090 & Stand 2142

BUSINESS INNOVATION AWARD TribePad

Stand 4126

Beekeeper

Stand 9080

GSG SmartServe

Stand 4144

Check Your Staff Ltd

Stand 6116

Siru Mobile

Stand 1144

3Radical Limited

Stand 2121

Unified App

Stand 3104

PXtech

Stand 5124

Smart Nightlife Company

Stand 5160

Sparetap Limited

Stand 8144

Wi-Q Europe

Stand 3084

Lifecycle Products

Stand 4150

EXHIBITOR LISTINGS

Bepsoke Choice Stand Number 8072

Connecteam Stand Number 6104

Bespoke Choice is a new innovative Wedding venue software built and designed by wedding venue professionals. The mission of Bespoke Choice is to increase sales for your wedding venues, increase the revenue of each wedding and give your management clear instruction.

“Connecteam is a mobile engagement hub that allows you to reach your deskless workforce and empower them with collaboration, operational, feedback, and skill development tools.

Connecteam helps front desks and mobile workers create effective mobile communication.

08573 75122 www.bespokechoice.com

1800 552 9015 www.connecteam.com

4Suites Stand Number 4070

Avvio Stand Number 6096

A mobile guest experience at almost no investment costs. 4Suites is reshaping the guest experience with the latest mobile hotel technology. 4Suites works with every door and every lock, regardless of the currently implemented hardware.

Avvio is the premium booking platform and digital agency for hotels and other accommodation providers. Founded in 2002, Avvio has grown year-on-year by developing cutting-edge technology that enables your property to drive outstanding growth.

0 88 0008599 http://www.4suites.co.uk

00353 061 335 680 http://www.avvio.com

Airwave Europe Ltd Stand Number 3074

appyourself.com Stand Number 6092

Airwave Europe is the UK’s largest supplier, installer and integrator of hospitality television, wifi, audio-visual equipment and movie content. Having installed over 350,000 screens and networks into 7,000 hotels, hospitals and commercial buildings.

Our marketing toolbox allows you to build a responsive website, create an iPhone & Android e-concierge apps, centralize your contacts in a CRM tool, send personalized newsletters or text messages, boost your marketing campaigns conversion with landing pages.

0845 555 1212 http://www.airwave.tv

ALICE Stand Number 4084 By joining all the departments of your hotel onto a single operations platform for internal communication and task management, ALICE helps your staff act as a team to provide consistently excellent service.

02125 792861 http://www.info.aliceapp. com/ AT&C Professional Systems Ltd Stand Number 4106 AT&C design, install and maintain quality audio visual technology solutions for hotels, restaurants and bars. Whether it`s a background music system or meeting room presentation technology, we provide a concept that is perfect for the environment.

02076 252042 http://www.atandc.net

Availpro Stand Number 4079 Availpro is guided by a clear ambition: to make the distribution process ultrasimple and time-efficient, and to limit complexity wherever possible. These high-tech, two-way connectivities work around the clock, which makes Availpro an ultra-reliable, high-tech product.

0033 6 74 53 64 12 http://www.availpro.com

03397 2345759 http://www.app yourself.com BDR Voice & Data Solutions Stand Number 8080 BDR Voice & Data Solutions are an award winning IT and Communications specialist, who provide a wide range of bespoke solutions to a broad spectrum of businesses across the UK and beyond.

Delivering a first class service through a team of highly trained technicians.

0800 975 3000 http://www.bdrgroup.co.uk

Beekeeper Stand Number 9080 Beekeeper, award-winning digital workplace app, digitizes non-desk workforce by connecting operational systems and communication channels within one secure, intuitive platform. It automates corporate communications, includes intelligent dashboards.

0041 44 271 28 16 https://www.beekeeper.io/

Bell Group Security Stand Number 4104 Full feature CCTV systems at fixed prices! No silly additional extras for the features your business really needs. First class security, first class service! A 4 camera system, digital recorder, remote access, night-vision - supplied, installed and tested.

080000 96145 www.prudentialbell.com

BookingSuite Stand Number 3080

Considerate Hoteliers Stand Number 9083

BookingSuite, a division of Booking.com, is here to help you run your business in an easy and effective way. From websites to revenue management - we can do it all! Our solutions feature intuitive designs, compatibility with the latest technology, and are www.suite.booking.com

Con-Serve, by Considerate Hoteliers, is a data management system that helps hospitality businesses reduce operating costs, whilst minimising their environmental impact. Con-Serve is enabled by a dynamic technology platform that has been tailored specifically.

Britannic Technologies Ltd Stand Number 3076

020 3865 2052 www.considerate hoteliers.com

Britannic Technologies is an award-winning specialist in voice communications, system integration and managed services. The team help you transform guest experiences with omnichannel communications platforms and streamline back-office communication.

SHR (Sceptre Hospitality Resources) Stand Number 4090

01483 242526 https://www.btlnet.co.uk/

0034 931 99 12 25 https://www.shr.global/

Cenium Stand Number 4100 Cenium provides brand and property level software solutions across your hospitality operation. Positioned for small/medium hotel management companies, independent hotels, resorts and conference centers, Cenium runs your operation on one platform for a customer.

0047 92048320 http://www.cenium.com

Clock Software Stand Number 8096 Clock Software presents Clock PMS - the full-scale property management system that integrates front and back office automation, real-time online distribution, two-way guest engagement, self-service and check-in kiosk, restaurant POS, rate intelligence etc.

02033 979671 www.clock-software.com

Clockwork Marketing and Direct Mail Ltd Stand Number 9090 Specialists in hospitality marketing, the talented team of marketers, strategists, designers and developers at Clockwork understand the tourism industry intricately, and apply a common sense approach to marketing, strategy and technology.

01803 872999 www.clock-work.co.uk/

SHR is a premiere provider of advanced tools and services that help hotels execute their best distribution strategy while delighting guests and optimising profitability.

Crowthorne Voice & Data Stand Number 7102 Established in 1995, Crowthorne has over 20 years` experience in telecommunications and working with businesses.

A great new option in unified Managed Services, Voice and Data to Hospitality customers in Europe.

0207 870 7058 www.crowthorne.com Customer Alliance Stand Number 2070 Customer Alliance is a Berlin-based company offering smart solutions for the hospitality industry.

We collect, analyze, distribute, and integrate customer-centric data to provide valuable insights for your operational and strategic decisions.

049307 62890013 www.customer -alliance.com/en/

Cvent Stand Number 9100 The Cvent Hospitality Cloud offers a full spectrum of cloud-based solutions for hotels and destinations to create, manage, and measure group and transient business, from capture to close.

0808 234 4540 http://www.cvent.com/uk/

27

Daikin UK Stand Number 6102

EveryCloud UK Stand Number 7042

GuestJoy Stand Number 8082

Hotel Designs Stand Number 4102

Daikin UK is a world leader in environmentally responsible air conditioning systems, renewable energy heat pumps and ventilation. We provide energy efficient integrated climate control solutions for applications in commercial, industrial and domestic buildings.

EveryCloud provides independent and impartial cloud security consultancy and implementation services. Our aim is to make your business secure and cloud confident. To give you the security systems, software, and policies to grow and thrive.

Guestjoy helps hotels to upsell services and gather reviews in one easy to use solution. By engaging their guests pre-, during- and post-stay stages of their visit, hotels can easily increase their revenue and rankings.

Across our various media platforms we discuss news from across the hotel and design industry, as well as reviewing hotels, hosting industry jobs and updates from our directory of suppliers with hoteliers, designers and industry specialists at the heart of the business.

08456 419000 http://www.daikin.co.uk

Desire Marketing Limited Stand Number 7086 Digital advertising delivering results for pubs, restaurants, hotels and venues.

With over 55 marketing campaigns ready to go, our unique social media advertising product will help you grow your business whether you are promoting food or drink offers.

01603 516562 http://www.desiremarketing. co.uk/hospitality/index.html

Stay Planner Stand Number 6100 Stay Planner is a Digital Concierge harnessing technology to improve the guest experience and help you increase the sales of your additional services. We work with hotels and villa operators like Anantara to dazzle guests and free them to make the most of their stay.

0 757 2641 392 www.stayplanner.com/ Dinggly Stand Number 2094 Come and see the world’s smartest callfor-service buttons and restaurant/ hotel paging systems. Dinggly drives extra sales, improves customer experiences and allows you to monitor operational efficiency. It’ll even let you protect your online reputation!

078635 46161 http://www.dinggly.com

Dmbook Pro Stand Number 9084 Dmbook Pro efficiently track and organise anything happening in your hotels from complaints, to procedures, events or lost and found items and gives you powerful analytics.

The business intelligence reports empower the hotel manager to take preventiven action.

0800 470 1820 http://www.everycloud.co.uk

28

01992 374100 http://www.hoteldesigns.net

Hartdean - EcoKnit FairCloud PMS Stand Number 4093 Stand Number 6082 Producers and suppliers of EcoKnit Towels and Robes, The worlds most 001 310 362 1764 technically advanced, energy efficient http://www.faircloudpms.com/

cotton terry towels.

With 40% energy & time, 15% in water Flexitech Solutions and double the lifespan of normal Stand Number 9094 towels, the savings are guaranteed to Flexitech Solutions specialise in mobile pay for the cost. applications for the the Travel Industry.

01908 642615 Utilising cutting edge technology & http://www.hartdean.com innovative design, our customisable

solutions are designed to enhance customer experience and increase customer engagement.

Hibox Stand Number 5091

079851 98604 www.flexitech solutions.co.uk

Our job is to make your TV service look and feel great. HIBOX SMARTROOM is the most flexible and complete in-room entertainment system: - Cloud-ready, multi-tenant hotel TV solution for Samsung, LG and Philips with BYOD - Digital Signage - Guest Wifi

Neo Wireless Stand Number 4082 Neo Wireless Charger offers the easiest and neatest way to charge multiple mobile devices at once. Integrating 4 x USB ports with designated charging stands and a Qi wireless charging platform, Neo allows you to charge up to 5 devices simultaneously. http://www.neowireless.com

GiftPro Stand Number 7082 Increase your gift voucher sales by up to 200%, outsource delivery and reduce admin with GiftPro, the UKs fastest growing gift voucher platform.

Visit us at stand 7082 where we’ll be giving live demonstrations of our system and sharing how we’re achieving this.

01202 798125 http://www.giftpro.co.uk

0 797 437 1131 http://www.hibox.tv/

High Vision Business Views Stand Number 2072

Get your business seen online using GOOGLE Street View technology. We are Commercial photography, Videography and a Google 360 virtual tour trusted business. Create a wow on your website by having a complete virtual tour of your premises, enticing customers.

0845 3882389 www.highvision businessviews.co.uk

HOMI UK (Europe)

GoInStore Stand Number 5073

We can revolutionise how you use your hotel, staff, website and online channels to increase sales and loyalty. How do we do this? We work with companies such as Marriott International 00353 879027619 Inc. to create live immersive hotel http://www.dmbook.pro experiences.

0 203 773 75 45

Epson (UK) Ltd Stand Number 8090

http://www.goinstore.com

“Epson is a global innovation leader providing organisations with a wide range of easy-to-use and cost effective products that can be relied on to perform perfectly every time.

Visit the Epson stand to see demonstrations of our latest innovative business.

GroupRevMax Stand Number 8092

01442 261144 http://www.epson.co.uk

037271 20014 https://guestjoy.com/

GroupRevMax allows hotels to accept complete meeting bookings on their own website, eliminating commissions paid to third parties. It also improves revenue and profitability with automatic up-sells and cross sells and intelligent group pricing.

Stand Number 8084 HOMI - Innovative Hospitality Solution Design, Manufacture, Market & Operate a range of fully automatic computerised minibars & E-trays for different hotel needs. Part of our services we offer outsourced operation of the minibars at the hotel.

075945 28122 http://www.my-homi.com

Hotel Compliance Stand Number 2100 The Hotel Compliance paperless tools are amazing for Implementing Fire Safety, Health and Safety, Food Hygiene, Licensing requirements, Staffing procedures and more. Using our online compliance tools will save you time and money whilst educating your staff.

075382 10345 0 20 3514 3607 www.hotelcompliance.co.uk https://www.grouprevmax. com/

hotelkit Stand Number 4086 hotelkit helps hotels to optimize internal communication, document hotel knowledge in a more transparent and sustainable way and to process daily tasks, checklists, guest requests and repairs jobs more efficiently. More than 400 hotels currently use hotelkit.

0662 238080 http://www.hotelkit.net

Hotelchamp Stand Number 9085 Hotelchamp boosts direct bookings and build guest relations for hotels.

Hotelchamp creates a sustainable future where hotels are less dependent on third parties and have more control over revenue, profitability, customer engagement and data.

0031 202 613 844 www.hotelchamp.com Hotel-up Startup Consortium Stand Number 8074 Startup Consortium focused in leveling up the hotel industry through the digitalization of 5 key areas: Costumer Engagement, Employee Engagement, Energy Management, Maintenance Management and Revenue Management.

With over 290 happy clients in 3 continents.

00351 962 586 295 http://www.hotel-up.net

HQ plus GmbH Stand Number 3082 HQ plus offers a web-based rate shopping tool that is specifically tailored to the needs of hoteliers and revenue managers of hotels. It provides most accurate market and competition data for your pricing strategy to increase your revenue.

0049 3028042750 https://www.hqrevenue.com/

ICON Stand Number 4074 More than 10,000 hotels in over 30 countries have installed a Matrix telephone system. The Matrix range of cost effective solutions are now available in the UK from ICON. Front desk management, PMS integration, mobility solutions for staff on the move etc.

01727 730000 http://www.icon-plc.co.uk

Icon UK Ltd Stand Number 7080

Knowcross Stand Number 6080

myconnectzone Stand Number 1080

Nor1 Stand Number 1070

Icon solves documents being a barrier to great customer experience. Business & Technical Consulting leads the creation of transformative solutions combining the best eSignature, Video and Forms technologies. Enterprise solutions for all text uses.

Knowcross is the global leader in providing software and technology intelligence for the hospitality operations industry. The Knowcross platform offers software applications that boost efficiency, enhance guest service and increase productivity, with a divesre technology.

The myconnectzone app helps you improve your hotels efficiency, increase your sales and raise your guests satisfaction. Stay connected to your guests at all times and optimize your capacities by customizing & managing your apps content in real time throug

Nor1 is the Leader in Hospitality Merchandising Technology. The Nor1 Merchandising Platform helps hotels provide real-time data-driven, highly relevant, personalized pricing and merchandising solutions exactly when guests are ready and willing to buy products.

020 3150 1081 http://www.icon-uk.net

WIRELESS SOCIAL MANAGED SERVICE Stand Number 3070

0800 561 0012 www.wireless-social.com

myPOS Europe Ltd Stand Number 9070

Revolutionising how hotels interact with their guests by offering a single tool for communicating with guests through the entire guest journey. Pre-stay upselling, in-stay chat, post-stay feedback, reputation management and next-stay campaigns are all covered.

0046 31 83 93 81 https://www.loopon.com/

Lotss Stand Number 1074

Immersive VR Ltd. Stand Number 4076 An award-winning VR / AR / 360 video content studio.

0044160 3620562 www.immersivevr.co.uk/

InCoax Networks / VDA UK Stand Number 6084 Today`s smartest TV functionality can now be provided to guests across your existing coaxial network through VDA Power TV technology via InCoax Networks. Creating a powerful and versatile new medium; able to transform the TV into an engaging experience.

Criton Stand Number 9082 Give your guests what they want by changing the way you communicate with them using our mobile app building and messaging software. Using criton you can transform your guests experience.

08009 704410 https://www.critonapps.com

JustPark Stand Number 6094 JustPark uses technology and data to maximise revenue from hotel car parks - marketing spaces to over 1.5 million drivers and pricing intelligently to increase yield. Over 300 hotels (including many major brands) use our award-winning solution to manage their business.

Lotss is a unified mobile platform connecting staff members to increase engagement, satisfaction and productivity. Our technology brings the workforce within and across organisations, allowing them to share, educate, communicate, asses, conduct feedback across the whole team.

033660 420520 http://www.lotss.org/

Magnuson Hotels Stand Number 2096

Magnuson Worldwide is the largest network of independent hotels. Offering state of the art global distribution and a free loyalty programme, Magnuson Worldwide allows independent hoteliers to compete with large scale franchise chains.

0 800 014 8132 www.magnusonworldwide.com

Purchase Plus Stand Number 8094 Purchase Plus provides cloud-based purchasing, invoicing and insights software solutions for hotels, hospitals and aged care facilities.

We are typically able to save our customer 7 - 12% on their purchases, and reduce invoice processing time from 1 month.

0208 123 2253 www.marketboomer.com/

MCOM Media Communications Ltd Stand Number 2081

MCOM Media Communications is a 020363 72445 leading guest-facing solution provider www.justpark.com/ car-park-management for the hospitality industry. MCOMS

Kaelo Stand Number 2104 Kaelo: The Iceless Ice Bucket. Kaelo sets the new benchmark for enjoying your favourite wine, serving each glass perfectly chilled from first to last. An instant and effortless way to serve and enjoy your finest wines, Kaelo is ice-cold, yet totally dry.

designs, develops and operates advanced IPTV, VOD, Mobile, Internet and Signage solutions for Smart TVs, set-top boxes, smartphones, tablets etc.

044203 1501728 http://www.mcoms.com

0041 44 435 30 50 www.myconnectzone.com

Loopon Stand Number 5092

Choose a fully `Managed Service Package` with Wireless Social, a powerful digital marketing tool. Build meaningful relationships with your customers using Wireless Social and insights gleaned from their social profile data.

046264 209042 http://www.incoax.com http://www.vdauk.com

0 203 051 6825 www.knowcross.com/

myPOS full-service package of POS terminal, FREE e-money account with instant settlement and FREE prepaid card are suitable for businesses of any types and sizes.

077 18 658 396 https://www.mypos.com

GuestSense Stand Number 2102 GuestSense helps hotels conquer their guest experience through the use of real-time guest insights and alerts. By on-boarding guests before they arrive GuestSense is able to help hotels create a better guest experience while up-selling products and services.

0065 8218 8982 http://www.guestsense.io

Navaho Technologies Stand Number 2074 “Navaho’s unique digital signage solution enhances your guest experience, reduces waiting times at reception and the concierge desk and allows you to do real-time updates of special offers and concessions.

Navaho - Technology for the future

023 8000 0010 https://www.navaho.co.uk/

NET Coverage Solutions Ltd Stand Number 9096 NET Coverage Solutions Ltd is one of the UK’s largest inbuilding cellular deployment companies. As such, NET is able to design, install, connect and maintain a legal & approved mobile coverage system into your venue; all wrapped up into a fixed monthly sum.

012768 54440 http://www.netcs.eu

NewBook PMS Stand Number 6076 NewBook’s reservation and property management system, which leverages the power of SaaS and cloud computing, is a highly intuitive PMS. We are revolutionising how hotels, aparthotels and apartments manage their bookings. We constantly upgrade and innovate

01732 409999 http://www.newbook.cloud/

Nook Pods Stand Number 2092

0408 850 9937 http://www.nor1.com/

Novility Stand Number 3090 Hospitality training. Redefined by technology.

With a core focus on teaching standard operating procedures, communication skills and ergonomics, Novility`s unique training solution helps train staff to work in a safe & effective manner, reducing injury risk.

0031 23 230 2050 http://www.novility.com/

o4 Chargers (Ozhan Electronics Trading LLC) Stand Number 2082 Commercial Brand-able Mobile Charging & Laptop Charging Solutions.

A premium range of Universal Commercial Chargers (including wireless charging) for portable devices like Computers, iPhone, iPad, Tablets, Mobile Devices etc.

097150 3507429 http://www.o4chargers.com

Pacific Infotech UK Ltd Stand Number 9092 Specialists in delivering bespoke IT support, web design, and SEO services for the hotel and hospitality industry, Pacific Infotech`s Microsoft Certified consultants work with businesses across the UK to get the best possible results from their technology.

020 313 76707 www.pacificinfotech.co.uk/

Portero GH Security Stand Number 3072 Suppliers of electronic locks, safes, minibars and so much more. We can provide everything you need for a new build or refurb. No matter the size of your project we offer a personalised service that goes beyond expectations.

01474 599033 www.porterogh security.co.uk ProVenue Stand Number 4109 ProVenue is a comprehensive learning management and compliance system that has been created by hospitality professionals for venues of all types including hotels, resorts, restaurants, sports clubs, bars, stately homes, castles and nightclubs.

0330 808 5040

www.provenue

Nook Pods training.com/ Stand Number 5080

0207 870 1115 http://www.kaelo.co.uk

29

Profitroom Stand Number 6090

RoomNetTV Stand Number 4080

SnapShot GmbH Stand Number 2076

UpsellGuru Stand Number 9106

Profitroom is a technology company operating in the hotel industry, which is growing rapidly in Europe and Asia.

For many years we have been helping hoteliers increase their profits by providing them with a state of the art booking engine.

RoomNetTV, the Apple expert in hospitality, is a leading provider of hotel entertainment and WiFi solutions - specializing in Apple TV, Cloud based SMART TV, iMac Business Centre Kiosks and WiFi infrastructure.

The SnapShot Marketplace is a fullyintegrated ecosystem that allows hotels to pick and choose the applications that they need to effectively run their business as well as test out new applications and share data from any application to hotel staffers.

Enhance your guest`s stay while boosting your revenue by up-selling rooms and add-on services at the prearrival stage! UpsellGuru is a system that allows hotel guests to place bids on room upgrades - the hotel decides if to accept or deny. PMS interfaces

0049 30 21782800 https://www.snapshot.travel

0491725 751707 http://www.upsellguru.com

TLJ Security Systems Stand Number 3100

Vectair Systems Limited Stand Number 8076

TLJ is a leading provider of Access Control solutions to the UK`s hospitality sector. We’re proud to announce the launch of Mobile Keys - where your smartphone becomes your room key.

This complements our range of contactless electronic door locks.

Vectair Systems are a leading technological innovator, manufacturer and supplier of hygiene & fragrance products for the hotel industry. As smell is one of the most memorable aspects of a guests stay, it`s important to give the best first impression.

01482 830334 http://www.tljlimited.com/

01256 319500 www.vectairsystems.com

0048 61 840 23 80 http://www.profitroom.com

SALTO Systems Stand Number 7090

Prologic First (UK) Limited Stand Number 4094 International supplier of web based multi-property software for materials control and back office accounting. May be used, out-of-the-box, in all kinds of hospitality businesses. Interfaced with leading PMS & POS. Also offer desktop and mobile F&B POS.

020 3129 9340 www.prololgicfirst.com

01462 419180 www.roomnettv.com/

Pure Audio Visual Ltd Stand Number 3102 We design, install & support audio visual solutions for hotels, conference venues and businesses. From impactful and informative signage to flexible meeting and conference equipment, to in-room solutions; Pure AV can help you apply the latest audio & visuals.

0845 6022 861 http://www.pureav.co.uk/

Pyramid Computer GmbH Stand Number 5132 Pyramid Computer GmbH is a leading European IT manufacturer, specialized in design and production of large format, touch enabled kiosks, order solutions and guest localization systems. Leading global QSR as McDonalds, Vapiano, Hesburger and Autogrill love.

0049 761 4514 0 www.pyramid-computer.com

Photobooths Stand Number 2080 Photobooths.co.uk are Europe’s largest photo booth manufacturer and supplier. They specialise in the events and entertainment market producing industry leading photographic equipment and machines bespoke to customers.

01217 943884 http://www.photobooths.co.uk

Roommatik Stand Number 8070 Roommatik is a leading provider of unattended check-in kiosks.

034986 262230 http://www.roommatik.com

SALTO Systems are world leaders in wire free access control solutions for the hospitality sector. We provide total control over who can access what, where and when at all times and we can integrate this with front desk POS, CCTV, alarm, time and attendance.

01926 811979 www.saltohospitality.com

AccessIT Data Ltd, featuring Semieta RemoteKey Stand Number 1085 Semieta RemoteKey, one of a suite of products from AccessIT Data, enables hotels and guesthouses to do away with troublesome keys & cards, and uses remote allocation of pin-codes to individual guests, in real time, for immediate door/room access.

01296 625 101 http://www.semieta.com

SevenRooms Stand Number 9102 SevenRooms is a platform for hospitality operators to acquire, engage and understand their guests. Founded in 2011 in New York, the reservation, seating and guest experience management software is present in 100+ cities worldwide serving premier dining.

012122 425607 http://www.sevenrooms.com

Silver Lining Convergence Ltd Stand Number 7104 Silver Lining is a professional IT and telecoms provider offering the very best in business IT, telecommunications, data and mobile solutions. Whether it`s business broadband, telephone systems, IT infrastructure, mobiles, or just a memorable phone number.

0845 313 11 11 http://www.silver-lining.com/

MyStay Stand Number 2084 Boost revenue and reviews before, during, and after each stay with MyStay’s mobile guest relationship platform. MyStay provides a simple, open platform where hotels of all sizes can place relevant information and specials into any smartphone.

042070 2036313 www.mystay-app.com

Videonations Ltd

International Food and Beverage Technology Association Stand Number 2188

Stand Number 7074

The International Food and Beverage Technology Association (IFBTA), a nonprofit trade association, promotes the use of technology within the global food and beverage industries with a specific focus on education, certification, standards, research and networking.

0800 277 2017 http://www.ifbta.org

trivago Stand Number 7092 trivago is a leading global hotel metasearch, comparing deals from over one million hotels on more than 200 booking sites worldwide. Our mission? To be the traveller`s first and independent source of information for finding the ideal hotel at the lowest r

0044 203 451 5239 http://www.trivago.com/

TrustYou Stand Number 7100 TrustYou, the world`s largest guest feedback platform, provides hotels with insights from reviews and surveys to improve their guest experience and market to future guests. This information is analyzed along each step of a traveler`s journey.

0049 89 54802925 http://www.trustyou.com

Unified App Stand Number 3104 Unified App are launching a brand new on-demand Guest Experience Management and staff communication platform this September. Powered by a location-aware indoor positioning system, Unified brings uber-style service to the heart of hotel operations.

02079 983364 http://www.unifiedapp.com

Videonations supply, install and maintain audio visual solutions and video conferencing systems for the hospitality industry within the UK, throughout Europe and beyond. By using a range of the latest digital technology, you can take impressing your guests.

0161 926 3030 www.videonations.co.uk Videotree Stand Number 7084 Videotree - British designer and manufacturer of Luxury Waterproof Bathrooms.

01932 267 797 www.videotree.com /contact.html

VIP Worldwide Stand Number 4089 VIP Worldwide TV is the leading video production, public relations, virtual reality production, content marketing, digital storytelling and social media marketing company for luxury hotels and resorts.

020778 89050 www.vipworldwide.tv

Vivitek Stand Number 1084 Vivitek, a brand of Delta, offers an extensive line of visual display and presentation products and solutions.

Vivitek NovoConnect brings wireless connectivity and collaboration to any hotel meeting room. NovoDS delivers easy and affordable digital signature products.

0031 20 8003960 http://www.vivitek.eu

wi-Q Stand Number 3084 wi-Q is an award-winning technology company that introduced the first cloud-based, common systems integrated mobile ordering solution to the hospitality sector. Accessible via any internet-enabled mobile device, the software places ordering and payment services.

0203 637 2808 http://www.wi-q.com

30

WorkGaps Stand Number 1072

OpenKey UK WOW Digital Stand Number 7076 The New Innovative Keyless Entry System.

In Partnership with OpenKey UK, WOW Digital is launching OpenKey’s highly advanced mobile phone-based keyless entry solution. This new solution maximises operational efficiency, guest loyalty and convenience.

0115 855 9262 http://www.wow-digital.co.uk/

Review Filter Stand Number 5072 Review Filter helps control what reviews are featured on influential review websites like TripAdvisor, ensuring that the great reviews are encouraged, and the not so great reviews are kept behind closed doors.

01603 273 002 www.Controlmyreviews.com

YourParkingSpace.co.uk Stand Number 6072 First impressions count and it is, more often than not, the hotel car park where your guest experience begins.

YourParkingSpace.co.uk provides an all-in-one parking reservation platform that integrates into your own website allowing guests to pre-book their space.

020 8629 1057 www.yourparkingspace.co.uk

Zennio Stand Number 5081 Zennio is specialist manufacturer of automation solutions for hotels. Our sophisticated technology transforms hotels into smart spaces to provide guests with the highest levels of comfort and well-being, while the hotel property reduces energy consumption

02034 995091 http://www.zennio.com/en

31

EXHIBITOR A-Z 3radical Limited 3S POS 4Suites 5loyalty 9 Spokes International Limited 918 Coffee Co Limited Aburnet Ltd Access Point Ltd AccessIT Data Ltd, featuring Semieta RemoteKey Acumag Ltd Adactus Limited Addo Food Group Ltd Addwell EPOS Solutions Ltd Advantage Risk Solutions Advice Airwave Europe Ltd Al Lindsay Photography Albion - TouchBistro EPOS Albioncourt Ltd Alhambra Tiles Ltd ALICE Allied Drinks Systems Aluline Group American Chip Spice Co. AMOBOX Andromeda APG Cash Drawer Appetite Learning appyourself.com Aquarius Limited ARTEMIS MIXER - ARTEMIS GAVRIILIDOU & CO Artisan Artizen Food Service Asian Catering Federation Asian Restaurateur AT&C Professional Systems Ltd Athena Recruiting Services Ltd ATMO Acoustix Availpro Avenista Table Reservations Avocado Sweets Avvio Bad Ass Cakes Bag Buddy Bangladesh Caterers Association - UK Barbarella Design Barclaycard BAS Energy Battery Motorbikes Bay Upholstery BDR Voice & Data Solutions Beekeeper Bell Group Security Ben & Jerry’s Bepsoke Choice Besp-Oak Furniture Bink Biopac UK Limited BIXOLON Bizimply BLACKBX Blanco Nino B-Loony Ltd Blue Cap Coffee BlueCats BlueFrog Media BlueRunnerSolutions Bonaverde Bonsoy Booker Group PLC BookingSuite Boughton’s Coffee House Bouncepad BriefYourMarket.com Britannic Technologies Ltd British Kebab Awards

2121 3110 4070 6020 6140 2003 4028 240 1085 8056 8154 220 7116 7062 2033 3074 TBC 6112 1191 EB10 4084 212 1062 8032 230 5020 4146 7142 6092 4060 110 3182 6144 9030 9020 4106 5120 4134 4079 2112 7190 6096 720 EB6 9032 7194 3124 326 3046 1192 8080 9080 4104 T3 8072 2182 4124 6032 8126 5126 4129 342 7032 102 4112 6126 3140 418 7010 T2 3080 712 5122 8120 3076 642

Britvic PLC Brocklebys Pies BusinessesForSale.com BusinessesForSale.com BusinessesForSale.com BusinessesForSale.com BusinessesForSale.com Buzzer Feedback Caffe di Artisan Call Systems Technology Call Systems Technology Calor Gas Ltd Captini Carving Labs Casalis Caterquip UK Cellar Maison Cenium Charge Point Chargit Check Your Staff Limited Chef Line Solutions Chieftain Fabrics Chocolate Ltd Cincera Productions Citizen Systems Europe / Datecs UK Ltd. City Insulation Clesse UK Clock Software Clockwork Marketing and Direct Mail Ltd Collins by DesignMynight Como Composition Arts Comtrex Systems Concorde BGW Yorkshire Conference Factory Connecteam Considerate Hoteliers Cooltec Innovation Ltd. CORE Design Co CORNWARE UK COSTCO WHOLESALE Countr POS CPL Training Group Craftis Ltd Criton Crown Pavilions Crowthorne Voice & Data Crucial Sauce Company Cult Furniture Cuppanut Ltd Curry Life Magazine Customer Alliance Cvent Daikin UK Datatherapy Limited DCA Equipment Ltd DDS Solutions Decor Fusion Delightle Delivery Mates Delivery Mates Design Command Designium LTD Desire Marketing Limited Dilite-Mi Onestop Ltd Dinggly DinnerData Dmbook Pro DNS Accountants Donna Italia Dover Design Associates Limited Drink Command Ductbusters Ltd Dutch Furniture Group E M Commodities Eagle Eye EASTWEST ARCHITECTURE Ebike4Delivery Eden Agency eGen Electric Scooters eLamb eLearning elementsuite Emmatester Empire Facility Services Ltd Enfore Entr - a Digitonic product Enviropack Ltd

434 3011 9026 9045 9165 9165 8004 9146 526 6132 5130 346 2120 9140 2200 3200 1180 4100 4164 6134 6116 5140 5186 3196 9150 8130 2181 330 8096 9090 3106 9130 EB12 6150 7180 3000 6104 9083 504 4193 3040 744 7124 3142 4069 9082 1190 7102 1031 5184 314 9034 2070 9100 6102 3156 502 7120 2202 4064 5008 5040 2184 4182 7086 7014 2094 4149 9084 7134 6051 8176 8124 1033 3180 5051 1151 2190 3062 8134 3052 1141 6130 123 5052 424 7136 1021

32

EP Marketing and Direct Solutions Epson (UK) Ltd Ergo Concepts by Evalomel Eskuta Limited Espresso Essential EveryCloud UK Faber Italia Srl FairCloud PMS Family Saver Card Fantastic Services Fast Menu FAST TEA FASTSIGNS Ward-Hendry Feature Wall & Floor Company Feed It Back First Data Flexitech Solutions Flipdish Florida Eis Food Alert Limited Food Safe System Food Spirit Ltd Forbo Flooring Systems Fortune Oriental Holdings Limited Franchise Expo & The Franchise Show Freelance Dietitians UK Freerunner WiFi FRL Flooring Frying Filters T/A Steve Hill Services Gafbros Limited Galerie6 Gearing Media Group - Hospitality Interios George Thomas Joinery GiftPro gistLondon Givex GlammFire Global Payments Global Upholstery Solutions Ltd GoInStore Golden Delight Food Great British Biscotti Co Great Ormond Street Children`s Charity Great Sense GroupRevMax GSG SmartServe GuestJoy GuestSense H2o Designs Ltd Harri Hartdean - EcoKnit Hartman Outdoor Products HCI HEY UK Hibox High Vision Business Views Hinteractive Technology Holiday Park & Resort Innovation 2017 HOMI UK (Europe) Hospitality Energy Saving Hotel Compliance Hotel Designs Hotelchamp hotelkit Hotel-up Startup Consortium HQ plus GmbH Huhtamaki Humanforce ICB Group IceBox Rental ICON Icon UK Ltd ICRTouch Igma Imaging Ltd Ignite Energy Illuminati Lighting UK Ltd Illuminow Immersive VR Ltd. InCoax Networks / VDA UK INDEVCO Paper Containers INRESTO Instant Marquees Ltd Instant Marquees Ltd Insuraclean LTD Intellectual Property Office International Food and Beverage Technology Association International Play Company - Iplayco Iree Island CARIBBEAN RESTAURANT iSqueeze Ltd

33

2114 8090 7172 1040 1050 7042 120 6082 7036 4068 2042 624 5182 TBC 4120 5041 9094 4052 510 7110 4110 5030 1182 3172 9036 8036 8156 4189 4026 100 4166 3208 7196 7082 7122 2150 7176 1142 2170 5073 634 104 3064 8162 8092 4144 8082 2102 EB3 8144 4093 6192 1193 8034 5091 2072 5142 734 8084 2062 2100 4102 9085 4086 8074 3082 214 4138 4062 246 4074 7080 5010 2172 528 7182 9180 4076 6084 4024 1160 2016 3010 640 8052 2188 6191 4059 324

It’s a Wrap IVC Signs Limited Jade Solutions Ltd JB Packaging Jestic Foodservice Equipment JESU SEBASTIAN LTD JOB TODAY John Street Beverage JPR Lighting Judopay JUST EAT JustPark Kaelo Kafoodle Kaleidoscope Property Consulting Limited Key Finance Ltd Khazina Digital Signage Kinara International Ltd & Kavis King Edward Catering Equipment Knighton Foods Ltd Knowcross Kolourfull Creative Solutions Koppert Cress Kraft Heinz Krowd KTL bright solutions kukki Cocktail LAVU Letterbox Distribution.com Lewis Silkin LLP Light Corp ‘93 Lightspeed Liqui Group Liquidline Little Artefacts Living Concrete Ltd Long Range Systems UK Ltd Loopon Lost & Foundry Lotss Loyalty Magazine LSI Indendent Utility Brokers Ltd LXA Lyco Group MAG IT Solutions Magnuson Hotels Mallory Custom Lighting Manufacture de PIANOS de St-Dizier Marine Conservation Society Martel Instruments Ltd mc square social media marketing MCOM Media Communications Ltd Media Screen Solutions MEGAMAN® Lighting Memberoo Merchant Money Metal Monkey Designs Ltd Metcalfe Catering Equipment Migsoft Ltd. Milkit Ltd. Misty Interior Mizkan Euro Ltd mmmLUNCH Mobikon Mode-AL Mosswall UK Ltd Muggi - The safest drinks tray in the world My Coffee Station My Order Box myconnectzone my-Kaboodle myPOS Europe Ltd MyStay Navaho Technologies NCASS (Nationwide Caterers Association) Nelson Catering Equipment Neo Wireless NET Coverage Solutions Ltd NewBook PMS NextMenu NextMenu NextMenu NMTF No Proof of Age - No Sale Nobly POS Nook Pods Nook Pods Nor1 Nordic Berry

4066 2191 3134 2012 5032 EB1 216 226 8194 6161 T1 6094 2104 9052 9054 311 7132 3044 3032 320 6080 EB2 6023 T4 7130 9172 440 6136 2040 8050 9184 6124 5192 416 8190 4191 6160 5092 EB5 1074 9157 3030 8192 8180 6014 2096 3194 1189 7012 1060 3162 2081 5009 4174 4140 7144 3202 4030 4130 222 EB4 2060 2031 3160 2160 2183 310 4014 5053 1080 4132 9070 2084 2074 340 7064 4082 9096 6076 3036 2090 2142 4000 2064 414 2092 5080 1070 5018

Novility o1creative o4 Chargers (Ozhan Electronics Trading LLC) Ocean3D Octane HR Solutions OH YES DRINKS Onify OpenKey UK - WOW Digital Optomany Opus Telecoms Orcinus Recruit & Orcinus Training Order on Chef Order Take Away Order Tiger OrderLord OrderSense OrderZing Ordinii Ltd. Ordoo Originalos Foods Limited Outform Valley Pacific Infotech UK Ltd Packme Ltd Pager Call Systems Ltd Herbert & Ball LLP, Herbert & Ball LLP, Paymentsense Paytronix Systems, Inc. Penwith Upholstery Ltd Phi Ltd Photobooths Pioneer Group Pixelnebula Limited Pizza Equipment Ltd Planday Plixal Ltd pointOne EPoS Portero GH Security Powermat Printedlids.com Pro Plus Creative Pro Web Design Productiv Delivery Ltd Profitroom Prologic First (UK) Limited ProProcure Ltd ProVenue Purchase Plus Pure Audio Visual Ltd P-Wave PXL Carpets PXtech Pyramid Computer GmbH Q MY CALL QSR Media UK Qube EPoS Ltd QuickBite Magazine Quiet Interiors Ltd. Rant & Rave RATIONAL UK ReachRobo UK Red Rickshaw Red Telecom Redfin Aquarium Design Relentless IT Solutions Ltd Reputation.com Restaurant Design Associates (RDA) Restaurant.GB.NET Retail Manager Solutions Limited Retail Secure Revelagora Lda Review Filter Revive Joinery Reward-it Ltd RhubarbLondon LLP Robin Sprong Bespoke Wallpaper and Surface Design Romanellis italian Food Limited Roommatik RoomNetTV RPC-Bebo Food Packaging Rupert’s Recipes Ltd Sabert Corporation Europe SAFAS Safenames / Elisha Telecom / UKCC Safesmart SAI Global SALTO Systems SANDALYECI A.S. SaveCollective.com

3090 3176 2082 9182 3130 7024 620 7076 4158 8136 7126 4169 5042 6034 1045 7050 4154 3146 521 224 9152 9092 1020 6110 4050 612 7150 5060 4179 3020 2080 1140 2140 3061 7140 3034 5061 3072 4119 3023 3060 3021 2050 6090 4094 1034 4109 8094 3102 9186 5191 5124 5132 4054 4058 9042 9044 8196 9131 2051 6122 7023 8150 3192 2116 7114 6170 9154 2156 4116 1170 5072 4194 724 6172 9190 7020 8070 4080 4020 5050 3042 9166 530 9144 8030 7090 6180 726

SAW Projects Ltd Scanlite Schiller GB Ltd Screenreach Intreractive Ltd Scrummy Club Seatris GmbH Seiko Instruments GmbH SessionM SevenRooms ShopWorks Showpiece Design Limited SHR (Sceptre Hospitality Resources) Silesia Grill Systems Silver Lining Convergence Ltd Siru Mobile Sitting Firm Chairmakers Ltd Smart Nightlife Company SmoothMenu SnapShot GmbH Soundtrack Your Brand South Catering Fabrication Ltd South Eastern Interiors T/A SEI Ltd SP Group Space Innovation Ltd SpaceandPeople Spoonfed Square One Interiors Ssayy Star Micronics Stay Planner Sthaler Ltd STKTK Stocktake Online Stopblox Stoupid UK Ltd StreetDots SUN WAH FOODS LTD Sure-Track Europe Limited Sweetheat Technology Limited SWS Specialist Ironmongery Synecore Limited SynergySuite Restaurant Management Software Tahola Takeaway Genie Takeout Insurance Services Tasty Trotter Event Supplies TBI (Lug Europa) Teal Patents Technical Lighting Solutions Technical Signs Techno Review Tekpak Solutions Europe Limited Testo Limited Tevalis Textlocal Textlocal The Bushman Wood Fired Ovens TA Dingley Dell Enterprises The Catering Accounting Company The Curry Sauce Company The ELAS Group The Energy Exchange The Fabulous Group Ltd The Franchising Centre The Good Till Company The Great British Cheesecake Company The Private Postman The Private Postman Ltd The Silk Forest Thrive EX Tigerplay Timeless Sofas & Commercial Seating (Timeless Sofas Ltd.) Tipps App TLJ Security Systems tm clothing ltd Total Gas & Power TouchHits Music Solutions Tregothnan Treniq Ltd Trent Furniture TribePad trivago TrustYou Turmerlicious Unified App UpsellGuru Ur App Pro Us 4 Slush Limited Utilita Energy Validair Monitoring Solutions Limited

1184 6114 6050 1152 710 3150 7060 5062 9102 4160 5090 4090 622 7104 1144 4192 5160 3144 2076 4114 2063 5199 5190 4190 2021 5152 4176 1061 5151 6100 4135 3164 3154 4150 2030 1016 9066 331 1051 7192 2171 8146 313 5021 3041 3016 3050 244 8172 4186 6142 322 5154 2130 3152 3152 2010 231 T5 1150 6074 616 7022 518 730 3054 3054 4170 7034 3206 EB7 3136 3100 6060 4032 7112 2001 7170 3170 4126 7092 7100 500 3104 9106 2110 5014 6022 2022

34

Vardells Vectair Systems Limited Verstegen Spices and Sauces Videonations Ltd VideoPoster Videotree VIP Worldwide Visacrem Viva App Ltd Vivitek Volcano At Home WaffleDelight WaitlessMunch Ltd Wanstor WARM water2business White Label Loyalty Whitebirk Sink Company wi-Q WIRELESS SOCIAL - MANAGED SERVICE Woodfloors4u WorkGaps Worldpay WUKBUK Your Business Community YourParkingSpace.co.uk Zennio Zienix Zonal Retail Data Systems

35

6152 8076 2020 7074 3120 7084 4089 2002 4136 1084 200 1030 4056 9120 4184 520 9122 5200 3084 3070 1162 1072 2141 2154 9024 6072 5081 3022 9110

FLOOR PLAN COFFEE SHOP INNOVATION

HOTEL TECH LIVE

TAKEAWAY & RESTAURANT INNOVATION EXPO & STREET FOOD LIVE

Coffee Theatre 14 950

Takeaway & Restaurant Theatre 16

Takeaway & Restaurant Theatre 15

Sponsored By

952

Takeaway & Restaurant Theatre 17

Takeaway & Restaurant Panel Theatre 18

Sponsored By

Sponsored By

9065

Hotel Tech Theatre 3

Sales office

Sponsored By

9045

8008

8002 8000

916

924

926

932

9020

910

912

920

922

930

9022

9026

9030

9034

9024

9032

9036

9042

9044

8032 814

816

824

826

8010

846 842

832

8012

8034

820

822

844 840

830

812

714

716

724 726

734

742

710

712

720 722

730

740

8014

744

7010

7014

7012

7016

8052

8036

7030 810

8050 8054

8040

7020 7024 7022

7036

7032

7034

6030

6034

616

634

624 626

6010

644 646

610

612

9064

9062

9066

6022

7040

Keynote Theatre 1

7050

7060

6021

6051

7062

5030

6012

640 642

620 622

6014

9060

6023

6050

6020

5000

7064

5041

6032 614

9054

9052

5040

7023

6002 5002

9050

8042

7002 7000

8030

6060

8004

914

9070

9080

9082

9084

9085

8082

8056

8006

6062

Networking Area

8070

8072

8080

8074

8076

8084

7042

7084

7080

7074

7076

6070

6072

6074

6076

8086

7082

7086

6080

6082

6084

Sponsored By

504

516

518

534

526 528

5008

540

5009

5022

502

Coffee Theatre 13 Sponsored By

510

414 410

530

521 520

418

5021

5010

522 500

434

424

440 433

416

5016

5018

4010

4014

4020

3000

311

313 310

324 320

326 322

4000 331

5034

5042

5044

T2

T3

T4

T5

5051

5050

5060

5062

4016

5014

4024

342

346

4032

4028

3010

3020

340

3023

3022

3016

330

4026

4050

3021

4052 4054

3030

3034

3032

3040

2031

2033

2030

3041

4056 4059 4058

DELIVERY ZONE 3044

3046

3042

5070

5080

Press Area

5061

5082

5081

5072

4030

T1

3036

2002

314

5032

5052

4060

4066

5012

DRINKS ZONE Sponsored By 3002

5053

5020

3050

3056

4062 4064

4076

4074

4079

4068 4069

4080

4086

4082

4088

4084

4089

3082

3062

3070

3072

3080

3064

3074

3076

3084

2060 2063

2070

2072

2084

2062

2074

2076

2080

1062 1060

1076

1074

1085

1072

1070

1080

3061 3060

3052

4070

3054

2003 2001 2000 200

214

216

230

224 226

212

220

110

120

222

244 241 240 246

2010

2012

2022 2020

2016

2021

104 102

Takeaway & Restaurant Theatre 12

1016

1022

Sponsored By

100

1021

1020

1033 1030

1034 1031

VISITORS ENTRANCE COFFEE SHOP

INNOVATION

BUSINESS EXHIBITION & CONFERENCE

36

2042

2051 2050 2053

2064

2082 2081

1045 1040

1050 1051

STREET FOOD LIVE Sponsored By

S8

2040 2044

1061

1084

DELIVERY ZONE

S6

S7

VISITORS ENTRANCE

Organisers Office

VISITORS ENTRANCE

ExCeL is very well linked on London transport and by road. Once you’re inside the ExCeL centre, the show entrance is S7, which is at the east end of the venue. The nearest station is Prince Regent on the DLR Docklands Light Railway - just 3 stops from Canning Town on the Jubilee Line. Please note that Custom House station on the DLR line will be closed for redevelopment during the Takeaway & Restaurant Innovation Expo, so we recommend that you alight at Prince Regent Station. Disabled visitors are also advised to access the venue via Prince Regent station.

RESTAURANT & BAR DESIGN SHOW

RESTAURANT TECH LIVE & BAR TECH LIVE

Restaurant & Bar Tech Theatre 6

Restaurant & Bar Tech Theatre 5

Hotel Tech Theatre 4

9121

9083

9090

9092

9094

9096

8090

8092

8094

8096

7090

7092

9100

9102

9110

8100

Keynote Theatre 2

9157

9142

9165

9195

9167

9130

9122

9140

9150

9152

9160

9131

9132

9134

9124

9144 9146

9154

9156

9164

8120

8122

8130

8132

8140

8142

8150

8152

8160

8136

8144

8146

8154

8156

7130

7132

7140

7142

7134

7136

8124

Design Theatre 8

Sponsored By

9155

9120

9106

Restaurant & Bar Tech Theatre 7

Sponsored By

Sponsored By

Sponsored By

9162

9170

9166

8162

9172

8170

9180

9182

9184

9174

8172

9190

9197

9192

9186

8190

8192

8194

8196

7182

7190

7192

7184

7194

7196

8180

Design Theatre 9

EB12 EB10

8126

8134

8164 8166

8174

8176

EB9 EB8

7100

7102

7110

7112

7120

7104

7114

7116

7124

7122 7126

7150

7170

7160

7144

7172

7180

7174 7176

EB7 EB6 EB5

6090

6092 6096

6094

6100 6102 6104

6106

6110

6112

6120

6122

6130

6124

6126

6134

5120

5122

5130

6132

6140

6142

6161

6150

6162

6190

6180

6170

6191

EB4 EB3

6114

6116

6136

6144

6152

6192

6172

6160

EB2 EB1

5090

5092

5140

5124

Vip Area

5091

5152 5154

5126

Sponsored By

5132

Ultimate Nightlife Experience Networking Area

5151

5142

5160

5184

5186

5200 5194 5190

Sponsored By

5191 5192 5199

5180 5182

4090

4096

4100

4106

4116

4092

4095

4102

4108

4112

4118

4093

4094

4104

4109

4114

4119

3100

3102

3110

3104

3106

3090

4110

4120

4126

4122

4130 4132

4128 4124

3120 3124

4136

4129

3122

4138

4140

4146

4142

4148

4150

4156

4164

4134

4135

4144

4149

4154

4158

3130

3132

3140

3142

3150

3152

3154

3156

3134

3136

3144

3146

4160

4166

4169

4170

4176

4174

4179

2092

2102 2106

2090

2100 2104

2110 2188

2120

2116

2121

2130

2140 2141

One To One Meeting Area

3160

3162

3164

3166

3170 3174

1142

1150

3208

4190

4191

4194

4199

3190 3194

2172 2183

2170

4193

3180

2182

3192 3196

2181

2191

2190

2192

1151

1160

1162

1170

1182 1180

3206 3204 3202 3200 2202

2184

2150

1141

1140

3172 3176

4192

4189

3182

2162 2160

1143 1144

Restaurant & Bar Tech Panel Theatre 10

2154 2156

2142

2114

1052

Hotel Tech Panel Theatre 11

2112

4186

4184

2171 2094 2096

4182

2200

1192

1184 1190

1191 1189

S5

S4

VISITORS ENTRANCE

VISITORS ENTRANCE

37

Need a Digital Loyalty Platform?

Revolutionary, cloud-based mobile ordering for F&B and hotel guest services Put the power to order and pay in your customers hands without downloading an app.

Implemented in food & beverage venues worldwide.

wi-q.com

Need an AI driven Chatbot?

Making guest room services more accessible & profitable.

mi-room.com Powered by wi-Q Technologies, wi-Q and Mi-Room are available on a low cost SaaS model with little or no Capex and proven ROI from day one.

Contact us for your free evaluation today.

Call 0203

637 2808 or email info@wi-q.com

Then you need...

Wi-Q is one of the world’s leading F&B Oracle Gold Partners and integrates with Oracle Hospitality Simphony.

Wi-Q Limited is the holding company for Wi-Q Technologies and Mi-Room.

Find us at Stand 8134!

Increase your gift voucher revenue by up to 200% Discover why some of the UK’s most successful hotels and restaurants use GiftPro to increase their gift voucher revenue, outsource delivery and reduce admin time.

Our clients include...

Book a demo or visit us at HTL stand 7082 Call: 01202 798125 or visit: www.giftpro.co.uk

Setting the standard for modern meeting environments www.epson.co.uk/meeting-solutions

Live demo at booth #3090

The future of training starts here Why Novility? ! Quicker onboarding

! Customized curriculum

! Interactive learning

! Injury-preventive ergonomics

! Consistent training

! Personal training reinvented

! Native instruction

! Retrain & refresh sessions

Novility L.I.V.E. A unique learning approach based on motion-tracking and speech-recognition technologies. One that will boost your team’s performance and help prevent injuries through proper ergonomics training.

Accompanied by L.I.V.E. mobile, learning core hotel procedures is also available on the go.

www.novility.com

Novility H.E.L.P. Our one-stop cloud-based platform to manage all aspects of your training. Track progress, compare performance and monitor everything through insightful dashboards.

Follow us on

Experiences • Ease of interaction • Loyalty Holidays are all about freedom and new experiences. Yet, every time we want to book a spa treatment or a diving trip, we have to wait in line or wait on hold. At Stay Planner we believe guests deserve better.

Stay Planner is an omnichannel digital concierge. We harness self-service technology to help you dazzle guests while increasing your revenues.

Benefits Enhance Guest Experience • Free guests to browse and book additional services anytime, anywhere, in any language • Connect with guests prior, during and after the stay • Understand guests and anticipate their wants and needs • Receive and respond to feedback before it appears online Increase Revenues • Efficiently upsell additional services like spa and trips • Build engagement leading to brand loyalty • Use dynamic pricing to reflect seasons and guest types Drive operational efficiencies • Free your team to focus on value adding services • Use Analytics to anticipate guests’ needs and wants • Provide multilingual support without multilingual staff

Unique Approach • • • •

Recognized by:

Connect with guests the way that suits them best Upsell additional services in the most efficient way Use omni-channel approach to encourage adoption Fully transactional for a true ROI impact

Clients include:

Contact us | +44 (0) 757 2641 392 | kasia@stayplanner.com | www.stayplanner.com

Come see us at stand 1060

News and analysis for hoteliers, designers and industry suppliers

Via various media platforms, Hotel Designs discusses daily news from across the hotel industry, as well as posting reviews, industry jobs and updates from its directory of suppliers with hoteliers, designers and industry specialists at the heart of everything it covers.

Hotel Designs caters for a wide range of market sectors – from bathrooms to flooring, lighting to fixtures – and its multi-channel distribution of news and analysis ensures all industry execs, be it interior designers or CEOs, are served with the information they need to grow their business. hoteldesigns.net @HotelDesigns

hoteldesigns

Hotel Designs

HotelDesigns

/hoteldesigns.net

4th & 5th June 2018 Radisson Blu Hotel, London Stansted In 2018 Hotel Designs will partner with the Hotel Summit, bringing together hospitality buyers and suppliers for two days of one-to-one meetings and networking. hotel-summit.co.uk

Contact Jennie Lane on 01992 374098 to find out more, or email j.lane@forumevents.co.uk

Increase your gift voucher revenue by up to 200% Discover why some of the UK’s most successful hotels and restaurants use GiftPro to increase their gift voucher revenue, outsource delivery and reduce admin time.

Our clients include...

Book a demo or visit us at HTL stand 7082 Call: 01202 798125 or visit: www.giftpro.co.uk