HFM 2018 Show Preview

25 & 26

2018 SHOW PREVIEW

SHOW TIMES TUES & WEDS 10AM - 5PM

SEPTEMBER

IN PARTNERSHIP WITH

07

PRODUCT LAUNCHES

SHOWS

LIVE DEMOS

150 SPEAKERS

PANEL DEBATES

300 EXHIBITORS

SILVER SPONSOR

THE ULTIMATE DESTINATION FOR THE LATEST PRODUCTS, FEATURES AND SERVICES OPTIMISING THE FUNCTIONALITY OF HOTELS

@HFMexpo #Hungry4growth

WELCO Welcome to the show! Join us as the shutters go up at 10am on the 25th & 26th September, for the ultimate event showcasing the future of facilities management in the hotel sector!

The hotel industry has seen a consistent and brilliant influx of operational efficiency solutions, as customer expectations continue their rise towards maximum ease and coherence. From digital project management to fire safety, the spectrum of recent advancements can be daunting to say the least. But never fear! All will be showcased for your viewing, testing and buying pleasure, at the London debut of the Hotel Facilities Management Expo!

This show is the strategic marketplace for all of the latest products, services and solutions that have been specifically designed to keep the heart of your hotel beating perfectly.

Whatever your hindrances, discover the resolutions all in one place over two incredible days of innovation, education and invaluable industry insights.

For the very first time, your ticket to the Hotel Facilities Management Expo will also provide you with access to Hotel & Spa Tech Live, Restaurant & Bar Tech Live, Restaurant & Bar Design Show, Restaurant & Takeaway Innovation Expo, Street Food Live and Coffee Shop Innovation Expo.

Together, these seven industry leading events provide a rallying point for 1,000 world-class suppliers, 500 of the hospitality industry’s most influential speakers, 200 live panel debates and 18,000 professionals who are all looking for that one life changing product, connection or piece of advice.

WELCOME TO THE HOTEL FACILITIES MANAGEMENT EXPO‌ ENJOY YOUR STAY!

IN PARTNERSHIP WITH

HOTEL FACILITIES MANAGEMENT EXPO RUNS ALONGSIDE THESE SHOWS

RESTAURANT & BAR

SILVER SPONSOR

OME ESSENTIAL INFO

From stand locations to opening times, this is your essential guide to all of the ins and outs of this year’s Hotel Facilities Management Expo.

SEMINAR SCHEDULE We understand that your time is valuable, so plan your day with our clear and comprehensive seminar schedule.

INNOVATION AWARDS Witness the innovations making waves at the forefront of the hotel facilities sector, with our live innovation awards.

SPEAKERS We’ve worked tirelessly to bring together the greatest and most influential speakers in the industry.

PANELS The leading minds in hospitality operations will be on hand to debate the topics at the very heart of the sector.

SUPPLIERS Take your pick of over 300 incredible exhibitors, showcasing everything you need to maximise the efficiency of your hotel.

RESTAURANT & BAR

HOTEL & SPA

KEYNOTE SPEAKERS Join us, as leaders from the world’s largest and most successful hotel brands remove all of the hows, whats and whys that come with applying the latest innovations to your business! From hybrid systems and streamlining your operations, to fire safety and biotechnical cleaning, our experts are on hand to optimise your understanding of this ever-evolving industry, as you take your hotel business to the very top.

We could hardly bring you the London debut of the Hotel Facilities Management Expo, without first securing the industry’s ultimate speaker line-up! After all, it’s what we do…

HFM seminars will fill you with inspiration, and your hotel with paying guests, so get yourself down to the show nice and early to avoid missing out on this incredible opportunity!

Jon Sharp

Joe Pettigrew

Director Brand Food & Beverage Development at Hilton EMEA

Director of revenue maximisation at Starwood Capital Group

How to Create a Game Changing Customer Experience

Maximise Your Revenue by Knowing Your Guests

Jon Sharp takes you through how your business can develop into a game-changing customer experience engine. Why being famous for what you do is achieved by creating and developing your own distinctive messaging, being sure of the ‘why’ of your business. This talk will explore how to leverage key customer insights and put them into action for your business, and how to embrace failure and speed to market in order to become ‘best in class’.

Stop with the one size fits all revenue strategy and expect to grow your market share. This seminar will show you how to understand what your guests are saying about your hotel on each channel - verbally and behaviourally - and bring revenue and marketing together, to price the right product with the right message for different audience groups for immediate and significant RevPAR growth.

TUES 13:15 | WEDS 12.30 | KEYNOTE THEATRE 1

Thierry Clarke

Michael Mrini

Founder & CEO at InvestorConnected

Director of Information Technology Edwardian Hotels London

Making Investors Believe in Your Vision

Enhancing the Guest Experience Through Sophisticated Technology & AI

How do you get investors to believe in your business? It’s all very well having a plethora of facts and figures, but without a clear narrative investors won’t be interested. If you want funding you need to tell a compelling story of where your company came from and where it’s going. Thierry has raised billions of dollars for businesses throughout his career so let him help you secure that investment.

Michael will present a case study on enhancing the hotel guest journey and experience – how can mobile technology and AI enable interaction and improve the customer experience? He will talk about the use of mobile and AI technology as a tool to empower the employee and customer, and how Edwardian managed to increase employee and customer engagement with AI.

TUES | 14:00 | KEYNOTE THEATRE 3 04

TUES | 11.45 | KEYNOTE THEATRE 1

WEDS | 14:00 | KEYNOTE THEATRE 1

Rob Paterson

Claus Strawbridge

CEO at Best Western Hotels

eCommerce Marketing Director at Guldsmeden Hotels

Is the Hotel Franchise Model Becoming a Technology Model?

Think Like an OTA to Revitalise Your Business

Is it time for brands to re-think what a hotel operator needs from a franchise partner? Are hotel operators demanding a new way of thinking? This seminar explores the current climate for franchise partners and the role technology is playing to shape the future.

Claus will discuss the distribution channels to keep you ahead of OTAs. Think like an OTA: launching a membership zone for eco certified hotels, using real-time reviews to trigger social engagement.

TUES | 11:00 | KEYNOTE THEATRE 1

TUES | 12:30 | KEYNOTE THEATRE 1

Magdalena Osmola

Hugh McLean

Marketing Director - Macdonald Resorts, Portugal (Macdonald Monchique Resort & Spa, Vale Da Ribeira Residences)

CEO at Eversafe Technologies

Branding and New Luxury: Integrated Marketing Strategies for Destinations

Securing Documents, Data and Personal Property in the Digital Age

“Happy is the new rich”. This session will look at the latest cultural and behavioural trends which affect the buying patterns. We’ll explore the concept of ‘’new luxury’’, where status is no longer derived from expensive purchases, but strongly linked with passion, experience, wellness, community and sustainability. Discover how travel brands can truly bring out their human side and connect with new audiences. Emotional marketing and some of the new marketing channels are here to stay - and it will redefine the travel industry.

Tech-enabled professionals who travel extensively, or who work remotely, would find themselves completely ‘neutralised’ should their key tools be lost or stolen. This seminar identifies the risks associated with the loss of personal property in the digital age, the implications of data protection legislation and GDPR, addresses currently available practices, and proposes solutions for how the hospitality industry can mitigate these risks.

TUES | 15.30 | KEYNOTE THEATRE 1

WEDS | 13:15 | KEYNOTE THEATRE 1

Nicolas Boudot

John Potter

VP Sales & Marketing at SoftBank Robotics Europe

Co-Founder & Chairman at ActiveFeedback Ltd

Pepper, the Robot: Transforming the Guest Experience

How to Fill Your Rooms (Even in the Quiet Times!)

SoftBank Robotics will present Pepper’s capability to provide a seamless experience by offering a single but comprehensive view of each user. Via connecting to different cloud services, databases, and objects, he enhances his intrinsic capabilities, such as cognitive computing, real-time communication and data collection, to provide more valuable services in the hotel industry.

Potters Resort shares the real secret to how they fill every room all year round in their hotel, restaurant and spa businesses. You will discover an easy to copy strategy to grow your business. With blueprints on how to win on social media, how to rank higher on online review websites, how to fight back against online booking agents, and how to fill the quiet times so that the profits from your busy times stay on the bottom line.

TUES | 14.00 | KEYNOTE THEATRE 1

TUES | 14:45 | KEYNOTE THEATRE 1 05

PANEL SESSIONS Listen in as the leading minds in hospitality operations debate the topics at the very heart of the sector, and be sure to have your say, with our programme of interactive panel debates.

SPEAKERS

WE PRIDE OURSELVES ON BRINGING TOGETHER THE GREATEST AND MOST INFLUENTIAL SPEAKERS IN THE INDUSTRY. WHATEVER YOUR DESIRED TOPIC OR PIECE OF ADVICE, YOU’RE SURE TO FIND IT AT THE SHOW!

CYBER

SECURITY Keep your security watertight in an increasingly digital world, and guarantee your customers a sound night’s sleep and a stress-free stay!

INNOVATION

AWARDS

TAKE YOUR INDUSTRY KNOWLEDGE BEYOND THE PRESENT AND INTO THE FUTURE, AS WE RECOGNISE THE INNOVATORS WHO ARE PAVING THE WAY TOWARDS THE TECHNOLOGICAL WORLD OF TOMORROW.

SPONSORED BY 06

EFFICIENCY MAXIMUM OPERATIONAL EFFICIENCY IS WHAT WE’RE ALL ABOUT; JOIN US TO ENSURE THE HEART OF YOUR HOTEL BEATS PERFECTLY ON YOUR JOURNEY TO THE TOP!

RUNNING ALONGSIDE HOTEL & SPA TECH LIVE A fully functioning hotel is no longer enough!

Implementing futurism and a personalised experience is a must, so come and learn how you can provide both with ease.

HOTEL & SPA

LIVE DEMOS

Witness the full po today’s operationa tential of l including Pepper technology, the robot, the hospitality indust ry’s ultimate automated concie rge!

PRODUCT LAUNCHES Everyone loves a world exclusive, which is why you’ll be among the first to discover a number of revolutionary product launches only at this year’s show!

WAST

E

MANAGEMENT IT’S NOT GLAM OROUS, BUT IT ’S VITAL! FIND THE PERFEC T SOLUTIONS FO R YOUR WASTE MANAG EMENT NEEDS QUICKLY, EFFICIENTLY, A ND WITH THE FU TURE OF THE PLANET IN MIND.

SHOW OFFERS

& WORLD EXCLUSIVES Take full advantage of exclusive discounts and deals, as our exhibitors showcase the future of hotel operations at rates you’ll never see again!

HEALTH & SAFETY The health and safety of your guests is as vital to us as it is to you; we’re on hand to help you avoid any costly slip-ups!

NETWORKING

OPPORTUNITIES Join a network of over 18,000 proactive industry professionals; heed their advice and learn from their mistakes, as you carve out the future of your business, one connection at a time.

07

WELCOME TO...

SEVEN

SHO

ONE EVWS ENT

Five years ago, an ambitious team of organisers with a passion for food and eyes full of stars held an exhibition that focused on the growth of the takeaway industry. Providing intrigued visitors with a handful of aspiring exhibitors, engaging seminars and innovative product demonstrations over two fascinating days, these big dreamers sent a message to the entire food industry: the Restaurant & Takeaway Innovation Expo was ready for the big stage.

Flash-forward to 2018, and the show is now the benchmark for the restaurant and takeaway sector. Showcasing the industry’s breakout trends and sharing priceless wisdom from the brightest stars in the sector, the Restaurant & Takeaway Innovation Expo is the driving force behind today’s world of food and drink.

But that wasn’t enough for our team of hungry visionaries. They wanted more. And so, with an eye on taking over the entirety of the hospitality sector, they added six more

industry-altering shows to their portfolio throughout the years.

Following this year’s inclusion of the Hotel Facilities Management Expo, we now organise shows dedicated to the business growth of hotels and spas, street food venues and coffee shops, as well as shows aiming to provide restaurants and bars with the latest designs and technological advancements. Together, these incredible events assemble to form the Hospitality Technology Innovation (HTI) brand.

DARE TO DREAM

As the hospitality industry’s point of reference, the HTI brand has a precise mission: to provide its visitors with every single tool they need to successfully grow their business. We will find the ultimate groundbreaking products and services, we will provide the sector’s most sought after knowledge and insight, we will challenge the norm and we will work to keep our planet safe for years to come.

All of it for free. All of it for you.

BIG WITH THE HTI BRAND

JOIN US AS WE WILL PRESENT 1000 Exhibitors

500 Seminars

200 Panel Debates

And many more features, to over 18,000 highly targeted visitors. thehtishow.co.uk

RESTAURANT & BAR

RESTAURANT & BAR

HOTEL & SPA

PREVIEW

DEBATES

PANEL What could be better than tapping into a leading mind from the world of hotel facilities management? Tapping into a panel of them all at once, and even being able to have your own say!

TUESDAY

Our interactive panel debates present an incredible opportunity to witness key industry decision makers, debating the trends and innovations

Efficient Energy Solutions to Transform Your Hotel

Revolutionising Your Hotel Revenue Strategy

Energy efficiency doesn’t only relate to your profit margins; it’s steadily becoming a key customer focus. Don’t miss out on this opportunity to hear from the experts who are changing standards in the industry.

How can you increase your revenue? The question is simple but the answer is often a lot more challenging. So, why not let the experts mull this one over and offer their top tips on how you can get more bookings and boost your hotel revenue.

TUES | SEMINAR 8 | 12.00

WEDNESDAY

which are paving the way for the future of hotel operations. From waste management to efficient energy solutions, and everything in between, our panel hosts are on hand to keep you in the know, and answer all of the questions that are vital to your business. This is an opportunity not to be missed!

TUES | SEMINAR 8 | 15.00

Utilising Wifi to Enhance Your Daily Operations

Health & Safety: Compliance

Customers expectations from their Wi-Fi services are more sophisticated than ever before; fast, reliable and secure connections are a must. At the same time, more and more of the day to day running of a hotel requires an excellent internet connection.

If your staff don’t have adequate training in all key areas your business could be facing unforeseen risks, so while H&S may not be the most glamorous part of any hotelier’s job, it is one of the most important.

This session connects you up to the experts’ advice on such a critical question.

WEDS | SEMINAR 7 | 12.30

Hear from the leaders in health and safety, and rest safe in the knowledge they’ve got you covered.

WEDS | SEMINAR 7 | 15.30

09

THEATRE 9 TUESDAY

THEATRE 9 | TUESDAY

SPONSORED BY

TBC, HJ & R Solutions Ltd TBC

10.15 - 10.45

Karl Huscroft, The Energy Check Extolling the Benefits of a Hybrid System

11.00 - 11.30

Martin Passingham, Daikin Airconditioning UK Ltd Hotel Solutions with Energy Monitoring and Management

11.45 - 12.15

12.30 - 13.00

Ali Minter, Innuscience How to #CleanHappy - the Biotechnological Way

13.15 - 13.45

Valerie Corcias, Pulsar How mycoocoon Aims to Rebalance Energy in Hospitality

14.00 - 14.30

Thomas Munch-Laursen, Aguardio ApS Aguardio – A Smarter Way to Save Water While Showering

14.45 - 15.15

Gary Bark, Optimised Buildings Delivering an ROI <12 Months Through Optimisation of HVAC/BeMS in Hotels

15.30 - 16.00

Jamie Hawley, DS Security Group Ltd Cutting Card Crime Within the Hotel Industry

16.15 - 16.45

THEATRE 9 WEDNESDAY

Paritosh Kumar, Knowcross Ltd The Future of Innovation in Hospitality

THEATRE 9 | WEDNESDAY Barrie Dumper, Churches Fire The Failings of Fire Risk Assessments and What to Look Out For

Dr. Anna Elmirzayeva, BuxUp Blockchain in Hospitality Industry

Martin Passingham, Daikin Airconditioning UK Ltd Hotel Solutions with Energy Monitoring and Management

Christian Harris, Slip Safety Services Ltd Understanding & Managing Slip Safety Risk in Hotels & Spas

Karl Huscroft, The Energy Check Extolling the Benefits of a Hybrid System

Alan Murray, British Safety Industry Federation The Good, the Bad and the Ugly of PPE

Howard Passey, The Fire Protection Association Kitchen Extract Ductwork – Minimising the Fire Risk

Steffen Schwarzer & Bastian Kneissl, myLike & MountLytics How to Easily Personalise the Whole Guest Journey in Minutes

SPONSORED BY

11.00 - 11.30

11.45 - 12.15

12.30 - 13.00

13.15 - 13.45

14.00 - 14.30

14.45 - 15.15

15.30 - 16.00

16.15 - 16.45

EXHIBITOR A-Z MountLytics

4017

Interiors Manufacture and Design UK

4141

Automatic Door Suppliers Association

3980

i-team Global

4100

ANTIK Technology

4324

Knowcross

4226

Balustrad Ltd

3966

Liberty Hygiene

3882

British Pest Control Association

4292

Go Circular

4134

BSIF

3986

London Filmed

3490

BuxUp

4010

Master Locksmiths Association

4284

Challenger Lighting Services Limited

3924

myLike

4017

Churches Fire

3926

Optimised Buildings

4050

Cleaning Matters

3872

Plant Plan

3943

Daikin Airconditioning UK Ltd

4130

Plinths.London

3741

DAVID FAIRMAN CONSULTING

4051

Pulsar

3964

Daylight Energy Ltd

4014

QCR Recycling Equipment

3920

DB Fire Safety Limited

4016

Aguardio ApS

4184

Denis Rawlins Ltd

3962

Skyline Design

4166

DS Security Group Limited

3982

Slip Safety Services Ltd

4220

EVERSAFE TECHNOLOGIES LIMITED

4140

SlipTest Ltd

3532

FireCloud365

3912

SMR Facilities Management

4174

FitBank Health Group

4280

The Energy Check

4064

Global Group

4013

Topline Electronics Limited

4286

HJR TAX

4234

UK Car Park Management

4170

Hotel Designs

4221

Unisan UK

3750

hotelkit GmbH

4252

YOOZ

4054

Incas Flooring

4015

Innuscience

3832

11

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Harnessing The Power Of Rugged Mobility In The Hotel Industry

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BESPOKE FLORISTRY Fresh Displays Artificial or Preserved Displays

INTERIOR PLANTING Bespoke Artificial Live on Rental or Purchase

GREEN WALLS Living Walls Artificial Walls Preserved Moss Walls

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Living Walls Artificial Walls Preserved Moss Walls

Come and visit us on Stand BESPOKE FLORISTRY www.plantplan.co.uk Fresh Displays BESPOKE FLORISTRY 0800 279 3120 Fresh Displays Artificial or Preserved Displays Artificial or Preserved Displays

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4050 06/04/2018 10:26:02

Come andvisit visit us us on 4050 Come and onStand Stand 4050 www.plantplan.co.uk www.plantplan.co.uk 0800 279 3120 0800 279 3120

H O T E L S | R E S TA U R A N T S | B A R S | C L U B S | W I N D O W S | D O O R S | B AT H R O O M S

I N T E L L I G E N T G L A S S®

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Manufacturing switchable glass solutions for over 12 years

Instant privacy at the flick of a switch Our glass can serve as an incredibly powerful style choice. With its contemporary styling, switchable glass is sure to impress customers with luxury & premium expectations from your venue.

S W I T C H O N T O I N T E L L I G E N T G L A S S T O D AY

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01226 351 759

M I R R O R T Vs

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Pools, gyms, dressing rooms, foyers & bathrooms

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When the screen is switched on, the images magically appear on the screen.

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P RO DIS PLAY.C O M | 0 1 2 2 6 7 4 0 6 6 3 | sales@ p ro d isp lay.co .u k

Denis Rawlins Ltd supply innovative cleaning solutions which provide repeatable, measurable results, and a fast return on investment. With nearly 50 years’ worth of experience in the cleaning industry, we are now redefining ROI from ‘Return on Investment’, to ‘Return on Innovation’ - investing smarter for a better clean.

We inspire, we challenge, we care

Come and visit us on stand 3962 to pick up your copy of our Return on Innovation guide, and to arrange free on-site demonstrations T: 0121 351 4444

E: sales@rawlins.co.uk

W: www.rawlins.co.uk

Simplifying Hotel Operations & Internal Communication Knowledge

Collaboration Ideas Handbook Calendar

Polls

Communication

30 d free t ay rial!

Productivity News Repairs

Guest Requests Inspections

Tasks Walkthroughs

Handovers

now used by 40.000 employees in 800 hotels worldwide

Checklists

hotelkit GmbH | www.hotelkit.net | +43 662 238080 | info@hotelkit.net

OptimisedBuildings Improving energy efficiency & guest comfort in

Hotels

S

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ROI in less than 12 months OPTIMISED HOSPITALITY & RETAIL erdry

41% Reduction in Gas 17% Reduction in Electricity Optimistion of HVAC & BeMs BREEAM Excellent Building

14% Reduction in Electricity Less than 4 months ROI Optimiastion of HVAC £65,537 first year savings

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OPTIMISED BUILDINGS LTD Waterloo House, 9a-10a Huntingdon Court North Street, Ashby de la Zouch Leicestershire, LE65 1HS Email: info@optimisedbuildings.com Tel: +44 (0) 333 370 2021

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OCTEGO 109-112 Lancaster House Amy Johnson Way Blackpool, FY4 2RP Email: sales@octego.com Tel: +44 (0) 1235 209 000

Bitter taste?

Bespoke support for evolving industries

Is your guest experience creating loyal clients or a bitter taste?

Make it easy for your guests to interact with you and build loyalty.

Let us take the pressure off your business by handling the logistical concerns that keep you up at night! We strive to provide the best facilities management service in the field, handling matters such as...  Staffing and recruitment solutionsincluding cleaning services, security, housekeeping, maintenance, and Food & Beverage staff  Payroll services  Staff training (Health + Safety etc.)  Maintaining client and employee satisfaction

T: 020 3566 5782 E: info@smrfm.co.uk W: www.smrfm.co.uk

Vi s i t u s!

Stand # 4174

HGEM can help you capture comments from guests with easy to use surveys that complement your brand. Understanding what you do well and the reasons behind any negative feedback is essential to keeping your guests engaged and happy.

Food for thought at

www.hgem.com

More Than Car Park Management, Enforcement, Maintenance and Control...

P

ANPR & CCTV PAY & DISPLAY

CPM is the UK’s fastest growing car park management services company...

The UK’s biggest residential car park management company...

We work with leading hotels, estates, retail, commercial, sports, health centres, clinics, restaurants, hospitals, colleges, municipal councils, companies, groups brands and more...

PARK & PAY WARDEN PATROL

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CPM is the only company to offer TOTALLY FREE CAR PARK MANAGEMENT, FREE SERVICES and FREE CONSULTANCY for parking solutions we custom specify to suit your business, your clients, your members and your staff.

UK CPM is proud to be bringing to HFM Expo 2018 our wide range of car park management services and products on

PARKING PERMITS

PARKING APPS

Stand 4170 Proud members of

SELF

TICKETING

LINE

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