Takeaway Innovation Expo Show Guide November 2013 by Fortem International

28 NOVEMBER: 10AM - 6PM

29 NOVEMBER: 10AM - 5PM

OLYMPIA, LONDON

TAKEAWAY I N N OVAT I O N EXPO2 13 BUSINESS GROWTH & ENTREPRENEURSHIP

New Business Ideas

Increase your revenue and your profits, win more customers, keep customers and grow your business

Expert Advice

FREE seminars from the biggest names in the fast food industry. Just Eat, Pret A Manger and Pizza Hut share their secrets for success

Innovation & Inspiration

Transform your takeaway business with the latest ordering technology, marketing tools, digital signage, cooking equipment, mobile apps and much more...

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WELCOME

WELCOME TO TAKEAWAY INNOVATION EXPO 2013 Hello and welcome to the first ever Takeaway Innovation Expo. It’s an exciting time to be involved with the takeaway industry, with new technology and world cuisine driving the sector forward. This exhibition has been created to showcase innovation that will place progressive takeaway restaurants at the forefront of the market in the second decade of the 21st century. You’ll also find the latest information and advice about business trends to place your outlet or chain ahead of the rest. There’s a lot packed into the two days of the show, so this show guide tells you what’s on when and where, so that you can make sure you don’t miss out. A great place to start is with the keynote speakers at the front of this guide, including Andrew Walker, former MD of Pret A Manger; Dr Lisa Ackerley – The Hygiene Doctor; Mark Fox, Pizza Hut UK Managing Director; Saatchi and Saatchi X; Facebook and LinkedIn. There are more than 85 seminars at Takeaway Innovation Expo 2013 and you’ll find every one of them in our complete listings section in the heart of the guide. There’s no need to book for any of the seminars, but places are on a

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BUSINESS GROWTH & ENTREPRENEURSHIP

CONTENTS 05

KEYNOTES

TASTE LIVE

WORKSHOPS

SEMINAR SCHEDULE

SUPPORTERS

EXHIBITOR A - Z

FLOOR PLAN

Hear the biggest names deliver essential sessions. Don’t miss these!

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first-come, first-served basis, so get there early to avoid disappointment. Don’t forget to check out our online ordering workshop, as well as our exclusive live feature, Taste Live. Takeaway Innovation Expo 2013 is running alongside The Business Show, the UK’s biggest business exhibition and conference, which is being staged for the 30th time this November, giving you even more chances to learn about the business side of things while you’re here. There will also be another event running for the first time, with Farm Business Innovation dedicated to supporting farmers and land owners looking to diversify – you might just find your ideal produce supplier! You can be part of these exciting events while you’re attending Takeaway Innovation Expo; just register online for your free tickets at www.businessboxoffice.co.uk Take your time to pore over these page and plan your visit to get the most out of your time. Places for workshops and many of the features are limited and fill up fast, so make sure you book in advance at www.takeawayexpo.co.uk We look forward to seeing you at the show.

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TAKEAWAY I N N OVAT I O N EXPO2 13

The Takeaway Innovation Expo Team

Find out what’s involved in providing innovative dishes from your kitchen.

Interactive group sessions to help drive your business forwards.

The comprehensive schedule of every seminar session, with times and locations.

The great and the good of the takeaway trade that we are proud to work with.

A full listing of every exhibitor at Takeaway Innovation Expo 2013.

See where every exhibitor, seminar hall and workshop theatre is.

NOVEMBER 2013 TAKEAWAY INNOVATION EXPO |

KEYNOTE SPEAKERS

GRAHAM CORFIELD

Graham has been instrumental in helping grow JUST EAT to its current market-leading position, both in the UK and across Europe.

With 17,000 restaurants and nearly 40% of online traffic to all takeaway websites in the UK, it seems that more than one or two of us paid attention when a London based online takeaway business told us, “Don’t Cook, JUST EAT!”

Graham Corfield is the UK Managing Director of JUST EAT, having moved up from the Finance Director’s chair. Graham has been instrumental in helping grow JUST EAT to its current market-leading position, both in the UK and across Europe. In the UK, Europe’s biggest takeaway food market by some margin, JUST EAT works with more than 17,000 delivery restaurants and accounts for 39% of online traffic to all takeaway websites through its award-winning “Don’t Cook, JUST EAT” TV and digital campaigns. The company now operates in ten of the most attractive European takeaway markets and globally in selected high potential countries such as Canada and Brazil.

JUST EAT is setting the pace in developing the wider market, launching its ‘mobile-first’ strategy earlier this year with the release of its new Android and iOS apps. As a result, the business is already seeing a third of orders coming through mobile devices. Graham says, “We’re already the leaders in the UK, but there’s lots of potential for growth still to come. Mobile in particular is a really exciting market. I’m looking forward to helping our team do even more to empower consumers to love their takeaway experience.”

With his background, Graham has a wealth of experience in operational and commercial issues, acquisitions, and integrations. Previous roles include Finance Director for Grass Roots EventCom PLC

and divisional Finance Director at Unigraphics Solutions. Graham graduated from Loughborough University with an Honours Degree in Accounting and Financial Management.

SEMINAR HALL 1 Friday 12.30 - 13.00

Developing And Growing Your Business With Technology In this seminar, Graham Corfield will share how JUST EAT has grown globally, through offering over 18,000 restaurants and takeaways a platform to tap into the rising consumer trend of ordering takeaway using online and mobile. Graham will also delve into how technology has changed consumers’ behaviours; and how the use of technology can enable your business to develop and grow.

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NOVEMBER 2013 TAKEAWAY INNOVATION EXPO |

KEYNOTE SPEAKERS

AJMAL MUSHTAQ

SEMINAR HALL 2 Thursday 11.45 - 12.15

BEST TAKEAWAY SERVICE WINNER

Join chef, journalist and commentator Ajmal Mushtaq as he explains the techniques that could grow your takeaway business by 1,000%. Ajmal is the UK’s leading authority on restaurants and takeaways. He writes for many of the UK’s leading trade magazines, including Just Eat Magazine, and is regularly featured on television and in the newspapers for his expert views. He is a business expert and Chef Director of the critically acclaimed and multi-award Mushtaqs Restaurant in Hamilton, Scotland, which was awarded the Best Takeaway And Home Delivery Restaurant In Britain award for 2012 / 2013.

DOUG RICHARD

SEMINAR HALL 1 Friday 13.15 - 13.45

FORMER BBC DRAGON AND SERIAL ENTREPRENEUR Fans of the BBC TV series Dragon’s Den will remember Doug Richard as one of the dragons in the first two series. As a serial entrepreneur, Doug creates and delivers effective training in how to start and run a profitable business. He received The Queen’s Award for Enterprise Promotion in 2006 and became a fellow of the RSA the following year. Doug founded the School For Startups in 2008, helping people start more profitable businesses by teaching thousands of business people face-to-face and through online classes. This work gained him the Enterprise Educator Of The Year award from the National Council on Graduate Employment in 2010.

Growing your Small Business Increase Your Takeaway Business By 1,000% That’s right; by 1,000%! Mushtaqs is revolutionising its takeaway and home delivery business and in this seminar, Ajmal will offer you insights from the multi-award winning restaurant and takeaway as he shares his practical tips to help you grow your takeaway business tenfold.

Doug will take you through his key steps to start-up success, answering any and all of your questions in this fun and informative session. If you have a business to grow, or a burning question about your start-up, come along for some clear, candid and jargon-free advice from one of the most respected business mentors in the world.

MARK FOX MD OF PIZZA HUT DELIVERY UK

Don’t miss your chance to hear from the head of Pizza Hut Delivery about how they plan to expand their chain to 700 outlets in the UK, with exciting opportunities for new franchisees.

SEMINAR HALL 1 Friday 14.00 - 14.30

Mark Fox has worked across a range of operations, real estate and franchising roles within Yum Restaurants International for the past 17 years and currently heads the Pizza Hut brand in the UK and Ireland. Pizza Hut Delivery’s plans to open 100 new takeaway outlets in 2013 and 2014 are well underway, aiming to create 2,000 jobs across the country. The company is investing £4.5m in the expansion, with incentive schemes for new franchisees. Mark is a committed advocate of real engagement, whether with consumers, suppliers, employees or franchisees. His energetic and forthright style, combined with strong franchising processes and systems, have helped Pizza Hut add more than 30 new franchisees and open more than 50 new franchise outlets in the past couple of years.

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Franchise Partnering This exciting seminar presents an engaging insight into the partnership style of franchising that has sustained the global growth of Yum Brands Inc around the world for nearly two decades. There are many ways in which franchising organisations are structured and operated. Understanding which model best suits you or your business is an important decision for franchisors and franchisees alike. This essential presentation will give you great insights to help you make that decision for your business.

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KEYNOTE SPEAKERS

MARTYN DAWES FOUNDER OF COFFEE NATION

Martyn is an award-winning entrepreneur, CEO and founder of Coffee Nation Ltd, the brand that successfully created an entirely new market category of branded self-serve coffee bars selling gourmet coffee-to-go in high footfall retail locations. Martyn led Coffee Nation as CEO from start-up in 1997 through to 2007 and remained on the board until the business was sold in 2008, at which point the company operated from some 560 locations across the UK in premium quality retail outlets. Long term contracts include Tesco, Welcome Break, Moto, Esso, Sainsbury and Somerfield. The company was sold to Milestone Capital Partners for £23m in March 2008 and on to Whitbread/Costa for £59.5m in 2011. Coffee Nation won the Sunday Times/Virgin Atlantic Fast

SEMINAR HALL 1 Thursday 15.30 - 16.00

Track Award for Innovation in 2006 and Martyn was recognised as Ernst & Young Entrepreneur of the Year, South Region, Consumer Products & Services in 2005. Coffee Nation was ranked as one of the UK’s top 100 fastest growing privately owned companies in 2005 and 2006. Martyn was Chairman of the London Westminster Chapter of Young Presidents Organisation for 2011/12. Martyn’s book, ‘Wake Up and Sell the Coffee’ published by Harriman House, is on sale this November. It’s an indispensable read for all ambitious entrepreneurs who want to build a high growth business. Martyn is now working on a new venture.

How To Start, Build And Sell A High Growth Business Martyn Dawes founded Coffee Nation in 1996 and sold it for £23m in 2008. He will share the story of how he recovered from almost certain failure in the early days to creating one of the UK’s fastest growing consumer brands of the last decade. This is an absolute must-attend seminar for any ambitious entrepreneur determined to build a high growth company.

FELICITY McCARTHY SOCIAL MEDIA BUSINESS EXPERT

It seems like everybody’s on Facebook now, and Felicity can help your business to connect with this social audience to drive performance forwards.

SEMINAR HALL 1 Thursday 14.00 - 14.30

Felicity joined Facebook in 2010 to work with small and medium sized businesses across a range of industries, helping them unlock the potential of social media to grow their business. As Head of Small & Medium Business Marketing Communications EMEA, she is passionate about educating and enabling SMB marketers, giving them access to the massive reach of Facebook, with the targeting of the most accurate direct response tools, all in the context of trusted friend connections. Having worked previously as Marketing Manager at eBay Ireland and in a number of roles for Dell, including EMEA Brand Manager and EMEA Online Marketing Manager, Felicity is now based in Facebook’s EMEA HQ in Dublin, where she lives with her husband and two children.

Using Facebook To Drive Sales For Your Growing Business Don’t miss this opportunity to learn how your business can unlock the full potential of Facebook. In this seminar, Felicity will share the opportunity Facebook presents for food businesses to leverage the power of the social network to help achieve your main objectives, whether that’s driving online sales, or traffic to your store. Pick up top tips for success with Facebook and hear great examples from UK food businesses that will inspire you to grow your own business by harnessing the power of social media to work for you.

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NOVEMBER 2013 TAKEAWAY INNOVATION EXPO |

KEYNOTE SPEAKERS

TREVOR HARVEY

MARKETING AND PLANNING PROFESSIONAL

JAMES JOHNSTONE QUICK SERVICE RESTAURANT DEVELOPMENT DIRECTOR

SEMINAR HALL 1 Thursday 11.45 - 12.15

SEMINAR HALL 1

One agency stands head and shoulders above the others in the world of marketing and advertising: Saatchi & Saatchi. The name is renowned the world over for their captivating campaigns, so don’t miss your chance to hear London based Director of Planning, Trevor Harvey, explain how you can encourage loyalty from your customers. Trevor Harvey is Director of Planning for Saatchi & Saatchi X, London. Having worked in the marketing industry for over 15 years, Trevor has spent the past eight years in senior planning positions in London agencies across a broad range of industries, guiding how shoppers interact with brands. Planning on international brands as diverse as HTC, Diageo, Barclaycard, Whiskas and News International has helped him to understand the motivations behind shoppers and even how they buy their mobile phone, credit card or cat food across a range of retail environments, be they phone shops, banking halls or grocery retailers.

Friday Baskin-Robbins is the 11.45 - 12.15 world’s largest chain of ice cream specialty stores, with more than 6,000 retail shops in 40 countries. James is about to double the number of their stores in the UK… James Johnstone has nearly 10 years’ experience in the Quick Service Restaurant industry, most recently specialising in the ice cream market, where he’s been working for Dunkin’ Brands and Baskin-Robbins as their UK Operations & Development Director for the last two years. Prior to that, James held the same role at Burger King for six years. His mission at Baskin-Robbins is to double the number of stores they have in the UK in the next three years through the world-class support of a network of multi-store franchisees.

Licking The Competition – An Insight Into The Take Home Ice Cream Market

Loyalty Beyond Reason Brands have run out of juice. We’ve grown to expect great performance from products, services and experiences. Coffee is better, fries are crispier, service is quicker. So what will make a difference to your business? This unique seminar will explain how emotional connections can help your brand deliver footfall time and time again. We call this ‘loyalty beyond reason’ and the brands that deliver this, LovemarksTM.

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Don’t miss this opportunity to learn how your business can unlock the full potential of Facebook. In this seminar, Felicity will share the opportunity Facebook presents for food businesses to leverage the power of the social network to help achieve your main objectives, whether that’s driving online sales, or traffic to your store. Pick up top tips for success with Facebook and hear great examples from UK food businesses that will inspire you to grow your own business by harnessing the power of social media to work for you.

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CLIVE RICH THE £10BN NEGOTIATOR SEMINAR HALL 2 Friday 11.45 - 12.15

Clive Rich has been a lawyer for 30 years, working with multinationals that include Sony, Bertelsmann, Warner, Olswang, Myspace and SanDisk. He now runs LawBite, an online legal service providing ‘simple law for small companies’. Many small companies avoid law firms, believing they are too expensive, slow and difficult to understand. Lawbite believes the law is for everyone, and keeps small companies safe and sound at a price they can afford. LawBite restores trust in the law by providing simple, affordable contracts in plain English, a suite of editing and sharing tools and a virtual law firm of LawBriefs wrapped around the platform. It also tailors its offering for different industry sectors. It’s the law as it should be, minus the marble hallways and mahogany boardrooms.

Take Care Of Your Business

KEYNOTE SPEAKERS

BRAD BURTON

BUSINESS MOTIVATIONAL SPEAKER Brad is the very definition of a self-made man, with his own unique take on business that speaks to everyman. Brad’s a true entrepreneur who went from the dole to revitalising a once tired UK business networking scene with his business, 4Networking, that now runs over 6,000 events each year! Brad packs halls with his standing-room only seminars and he’s regarded as the UK’s number one motivational business speaker. The author of the highest rated business book on Amazon, Brad will change the way you approach your life, business and direction forever.

SEMINAR HALL 1 Friday 11.00 - 11.30

Life. Business. Just Got Easier.

And It Won’t Eat Your Lunch Small Companies are often too busy to take care of the legal requirements of their business. Clive’s unique seminar shows that law can be easy, affordable and simple – helping you avoid making mistakes that could cost your business revenue, profits and exit valuations.

The UK’s number one motivational business speaker is provocative, hilarious and inspiring. In this riot of a keynote seminar, Brad will bring his trademark down-toEarth approach to explaining the world of business and how to make it easier. And we’re promised this session will also tackle that small topic of… life!

EAMON FITZGERALD

Social Media vs Social Business

COO AT NAKED WINES Ecommerce lessons aplenty from this award-winning online wine company. Takeaways customers are increasingly ordering online, rather than making the traditional trip to the takeaway. Naked Wines have blazed that trail with their innovative online wine business where customers invest in independent winemakers online, rather than visiting their off license. Naked Wines is the fastest growing online wine company in the UK and recently launched in the US and Australia, gaining over 150,000 customers in three years and scoring them the Smarta 100 Business of the Thursday Year Award. Eamon will share the expertise 14.45 - 15.15 they have gathered with you.

SEMINAR HALL 1

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Naked Wines is a crowd-funded wine business, whose 150,000 customers invest in talented independent winemakers all over the world. Their innovative approach to business is sure to inspire any aspiring entrepreneur, as Eamon explains how being a truly social business has achieved fast growth and profitability in just four years. If you still think that social media is the hot new thing, don’t miss Eamon’s keynote as he explains why it’s all about social business.

NOVEMBER 2013 TAKEAWAY INNOVATION EXPO |

KEYNOTE SPEAKERS

FABIO FUSCO

DIGITAL BRAND BUILDER FOR RESTAURANTS AND FAST FOOD OUTLETS

With 20 years’ experience in the online business focused on targeted, efficient restaurant marketing solutions, incremental sales generation and consumer experience optimisation, Fabio Fusco is a leading expert on building systems to deliver more customers to restaurants.

RYAN PASCO & JAMES TAYLOR

FROZEN YOGHURT ENTREPRENEURS Inspired by what he had seen on a holiday to America, Ryan approached his former school friend, James in the summer of 2011 with the self-serve frozen yogurt concept and the first AngelBerry opened in December 2011. James continued to run his greengrocers shop while AngelBerry was getting established, but closed it to focus on the Bristol based brand after the pair signed their first international franchisee. With two outlets now, the storecount will triple by December 2013, after which the young entrepreneurs are targeting national growth.

SEMINAR HALL 1 Thursday 11.00 - 11.30

Takeaway Branding and Online Marketing Essentials Your customers are looking to connect with your business online - your website and online ordering partner will determine whether you succeed or not! Learn how to increase profits by mastering the art of managing your takeaway business online. Follow our recipe for success to drive profits.

Turning An Idea Into Reality Ryan and James will explain the steep learning curve they encountered as entrepreneurs bringing an unknown ‘idea’ into the UK. They’ll reveal the mistakes they made and how they rectified them, as well as explaining just how they packaged the business to franchise internationally and how you can make sure that you the right franchisee on board.

YAWAR KHAN BUSINESSMAN, RESTAURATEUR AND FOBC PRESIDENT

SEMINAR HALL 2 Friday 15.30 - 16.00

With four decades of experience in Asian catering, Yawar Khan has seen the sector’s growth and development in the UK against a backdrop of Edward Heath leading Britain’s entry into Europe, the first female Prime Minister, New Labour’s age of spin and a coalition government. As you might imagine, he’s learned a thing or two about curry in that time… The Federation Of Bangladeshi Caterers’ visionary president Yawar Khan has lived in the UK since 1973. He is an eminent business personality and restaurateur of the famous Akash Tandoori Restaurant in Wallington, Surrey.

SEMINAR HALL 2 Friday 14.00 - 14.30

After his arrival in the UK from Bangladesh, Yawar Khan studied at Swindon College, working at weekends in a local restaurant. In late 1975, he joined the Taj Mahal restaurant owned by his father, also gaining a Business Diploma from Westminster College in London. In 1977, he was able to open his own establishment in Wallington, which is now one of the longest established and most successful Bangladeshi restaurants in the area. Yawar works tirelessly to further the interests of the Asian catering sector, to aid the community and the country of his birth. He is actively involved in a formidable number of

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BEN PORTSMOUTH

SOCIAL MEDIA AND MOBILE GURU SEMINAR HALL 3 Friday 14.00 - 14.30

Ben is an expert in how social media and mobile are transforming the way that customers interact with brands. Come and listen to his fascinating Secrets of Delivery Success seminar, as Ben shares his three key secrets to building a successful delivery business.

Secrets of Delivery Success This seminar covers everything you need to run a successful takeaway, as Ben shares his three key secrets to building a delivery business, as well as talking about how social media and mobile are transforming how customers interact with brands – and how you can make that work for your outlet.

business and charitable organisation, including the Bangladesh Welfare Association, the Rotary Club, the Small Business Federation, and Sutton Chamber of Commerce, as well as being a member of Bangladesh British Chamber of Commerce UK and of the Greater Sylhet Development and Welfare Council UK.

KEYNOTE SPEAKERS

DR LISA ACKERLEY

HYGIENE EXPERT FOR BBC TV

Known as The Hygiene Doctor to TV viewers of programmes like Watchdog and Rogue Traders, Dr Lisa Ackerley will show you how to avoid getting on TV for the wrong reasons. Dr Lisa Ackerley has been an Environmental Health Practitioner for 30 years. In that time, Lisa has served as an expert witness for both prosecution and defence in criminal cases and claimant/ defendant in civil work. Her highest profile case to date was for the Crown on the Fatal Accident Enquiry (John Barr) E.Coli case. Lisa started her own consultancy, Hygiene Audit Systems, in 1987. The company helps clients of all sizes achieve high, yet realistic safety standards, as well as offering strategic advice at board level. During her TV work - just as she does off-screen Lisa advises businesses that have fallen foul of the law, the local authority or simply the consumer, how they can improve their standards quickly and effectively.

How To Stay Out Of Court And Off TV Join Lisa as she exposes examples of food businesses that have fallen foul of the law, or have had 15 minutes of unwelcome fame on TV, drawn from her experience as an expert witness. This seminar will show that most of these situations would have been avoidable. Lisa will explain how to double-check that your systems won’t let you down with practical advice based on real-life situations, so that you can safe-guard the future of your takeaway.

As a former Vice President of Bangladesh Caterers Association, Mr Khan founded the not-for-profit Federation Of Bangladeshi Caterers’ with the aim of uniting the whole of the Asian catering business to promote the British curry industry and its £4 billion contribution towards the economy.

Time To Innovate The takeaway market is enormous, but changing rapidly. In his controversial seminar, Yawar will question whether it’s acceptable to blame a recession for falling trade, while other operators have experienced huge growth. He will consider why the need for intelligent, effective marketing has never been greater and explore ways that your takeaway can innovate and respond to customer demands. Yawar’s results driven session will explain how you can use social media and database marketing to make your takeaway one of tomorrow’s brand-led winners.

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SEMINAR HALL 4 Thursday 11.00 - 11.30

NOVEMBER 2013 TAKEAWAY INNOVATION EXPO |

KEYNOTE SPEAKERS

PANEL SESSION: BIG BUSINESSES, BIG BRANDS

SEMINAR HALL 1

Don’t miss this unique opportunity to hear four of the biggest businesses in the takeaway sector discuss what it takes to be a success and how to boost your brand. Bring more customers through your door with offers they can’t refuse!

SARAH NELSON Pizza Hut

ANDREW WALKER

Former Managing Director, Pret A Manger

Big Businesses, Big Brands This lively debate will highlight the different routes to success available to outlets in 21st century and the role that your brand has to play in the success of your business. With four such strong brands on the panel, there are bound to be different opinions! You can also expect the panel to help you identify technology that will drive the market forwards in the coming years.

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We’ve gathered together a must-see panel session for the show, drawing together some of the leading brands in the takeaway sector for what promises to be a fantastic highlight of the exhibition. Whether you’re searching for your first franchise or expanding your chain further, you’ll be sure to gain valuable insights from these takeaway giants. This is a unique chance to hear key figures from the takeaway trade in open debate, as they discuss the different ways that outlet owners and operators

MARK ANDRES Head of Multichannel, vouchercloud

can realise the full potential of their businesses. The panellists include Mark Fox, Managing Director of Pizza Hut; Andrew Walker, Former Managing Director at Pret A Manger; Mark Andres, Head of Multichannel for vouchercloud; and James Johnstone, UK Operations & Development Director, Baskin Robbins. This is a remarkable panel of industry luminaries, whose combined knowledge and years of experience are sure to illuminate and inform the way your outlet operates.

Friday 14.45 - 15.45

JAMES JOHNSTONE UK Operations & Development Director, Baskin Robbins

There will be opportunity for you to ask your burning questions direct in this panel discussion, making this an essential session whether you’re considering getting into the takeaway trade, or looking for ways to expand your empire. There’s no need to book in advance for the panel session, but with such a high calibre line-up, we expect places to fill up fast. We’d recommend that you get there early to ensure you don’t miss out!

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TASTE LIVE

Taste Live explores ways that you can bring world food to your clients.

The perfect way to discover new world cuisine, with live demonstrations by professional chefs to give you fresh ideas for expanding your menu – and your profit margins!

combinations of flavours alongside world cuisine, street food and simple techniques that you can use to revitalise a tired menu.

Takeaway consumers are increasingly cosmopolitan in their tastes, keen to explore global cuisine and find unusual dishes, which is why restaurants up and down the country are adding new dishes from around the world to their offering. As a business, an extended menu has two benefits; firstly, encouraging regular patrons to explore the menu can drive repeat custom by offering a greater variety of options to try with a more regular frequency.

But what’s involved in serving these innovative dishes and how do you decide exactly what to offer alongside your normal fare? Taste Live explores ways that you can bring new food to your clients; by seeing what’s involved in the preparation of each dish, you can get a real-world insight into the equipment, techniques and time involved to understand the potential impact on your business.

Your kitchen needs to be more versatile in order to cater to the needs of the modern consumer, so this interactive show feature gives you the opportunity to sample a range of foods from around the world, as well as finding out more about what’s involved in providing them to your customers from your kitchen. Our chefs will offer advice on the kind of equipment you might need to invest in for each dish so you’ll have a clear idea of the costs involved before you even think about updating your menu board.

The live demonstrations by professional chefs in our kitchen area will showcase unexpected

With new ideas, new ways to cook old favourites, and new things to add to the menu, Taste

Secondly, innovative, unusual or exotic dishes can attract new clientele who may not otherwise consider ordering from your outlet. As a result of these two

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benefits, your takeaway could realise greater sales – and with them, greater profits.

• LIVE DEMONSTRATIONS BY PROFESSIONAL CHEFS • FIND NEW DISHES FOR YOUR MENU • WORLD CUISINE SHOWCASE • TASTING SESSIONS • EQUIPMENT ADVICE

Live offers you a range of aromas and taster sessions to tantalise your taste buds - and identify innovative offerings to tempt your customers into spending more money, more often.

NOVEMBER 2013 TAKEAWAY INNOVATION EXPO |

DIGITAL RESTAURANT WORKSHOP

Book your place now at

www.takeaw

ayexpo.co.uk

EXCLUSIVE VISITOR OFFER! 25% off a professional own-branded website with integrated online ordering.

This workshop will help you to master the art of managing your restaurant online to make the most out of the takeaway opportunity presented by the internet.

Creating A Website Your Customers Will Love Twitter For Takeaways – A Guide To Getting Started Why Should My Restaurant Take Online Orders? Portals Vs Branded Restaurant Website: Which WeOnline are the leading Is Best For Ordering?

The UK takeaway restaurant industry is worth £8 billion, with less than 6% ordering online. The adoption rate is growing at a rapid pace, but it’s still in its infancy. The market is set to explode over the next two years as a result of faster broadband connections and the phenomenal increase in smart phone usage. Restaurants are starting to realise the value of their online business and want to take back control of their customers and their brand while growing their business. Patrons are now looking at faster and easier ways to order online from restaurants that they are already familiar with. This gives restaurants the opportunity to personalise their service and add value to their unique brand and overall experience.

restaurant eCommerce platform, powering web and mobile ordering solutions for restaurants, takeaways, cafes, deli’s and caterers.

omers Let cust Od FO OrdEr G O! On ThE

It’s now easy for restaurants to integrate online ordering to their website while maintaining their brand and keeping their customers on their websites for a longer duration. Powerful business intelligence and analytics help restaurants monitor their online business and use the data to plan and market to their customers and grow their business. Research has shown that restaurants get a large chunk of their revenue from a small group of customers. A recent figure suggests that 72 per cent of a restaurant’s business comes from 20 per cent of its customers; almost the standard 80/20 rule. Give those customers a more convenient way to order and they’ll increase business.

the do’s and don’ts of better restaurant websites and how to work with web developers to create the site you want. We’ll also show you ways to maximise your success with effective digital marketing strategies, how to use social media effectively and explain the unique benefits that each platform brings. We’ll also look at the merits of portals and your own branded restaurant website to help you decide which is the best online ordering solution for your outlet. Book your place now at www.takeawayexpo.co.uk

TIMETABLE THURSDAY

Listing a restaurant on a portal can be part of the strategic mix for new customer acquisition, because it’s a low-risk way to get your name out there. The bigger part of the strategy, though, needs to focus on the customers that use your site, as well as converting third-party portal customers into regular users of your own online site. This workshop is all about boosting orders and improving efficiency and costs, larger order sizes and takeout customers who return more frequently. It will show you how to create an online presence that diners want to engage with, explaining

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12.00 13.00 14.00 15.00 16:00 17:00

FRIDAY 12.00 14.00 15.00 16:00

DIGITAL RESTAURANT WORKSHOP

ABOUT THE SPONSORS

SPEAKERS Fabio Fusco Managing Director, Zuppler.co.uk

Zuppler is an online ordering platform that seamlessly integrates with restaurant and takeaway websites, maintaining their brand identity and customer relationships while keeping their cost of attracting new customers low. Restaurants can accept orders and payments from smartphones, tablets and online. Zuppler powered menus are the most powerful, fast, easy and reliable restaurant online ordering system you would ever need for your restaurant or takeaway business. For information, go to www.zuppler.co.uk

Fabio has 20 years’ experience in online business, focused on targeted, efficient restaurant marketing solutions, incremental sales generation and consumer experience optimisation. As the founder of Digital Restaurant, he produces industry leading websites, as well as being the Managing Director of Zuppler UK & Ireland, the fastest-growing online ordering provider for the food-service industry. Fabio has been at the forefront of most of the leading trends in the restaurant business. He is a results-driven business leader with extensive expertise in developing digital marketing strategies for restaurants with a particular interest in the fast growing takeout and delivery market.

Supesh Yadav Co-founder, DigitalRestaurant.co.uk

Digital Restaurant is the leading provider of digital marketing services designed to help restaurants, cafes and takeaways attract more customers and build a profitable online business. We create websites that not only reflect a client’s brand but also increase online orders. With our innovative products and solutions, we deliver more customers, more sales, more often. To find out how we can boost your restaurant sales, visit www.digitalrestaurant.co.uk call us on +44 (203) 603 6584 or email hello@digitalrestaurant.co.uk

Supesh is a social media strategist for restaurants and takeaways. Supesh is an integrated marketing strategist with a track record of success in ad agencies and the account management of the business. His expertise includes leading the strategic process of the social media programs including marketing analytics and insights, consumer behaviour profiling, content marketing, email marketing and leading organisational change toward the adoption of disruptive technology and innovations. Over the past three years, he has helped design and implement marketing programs with more than 50 Digital Restaurant clients.

Blair Jarvis Co-founder, DigitalRestaurant.co.uk Blair is the Creative Director/Senior Art Director at Digital Restaurant, whose key skills are in brand development, advertising, and digital and creative strategy. He has extensive experience of running agencies and creative departments, delivering projects from concept through to launch, working with some of the biggest brands in the business including Wagamama, TGI Friday’s and Pizza Hut.

PAR has more than 30 years experience in the restaurant POS business and more than 25,000 restaurants running its restaurant point of sale software. EverServ PixelPoint restaurant point of sale software is a fully integrated, scalable restaurant point of sale software, back-office, and enterprise system. Reliable, flexible and easy to use, PixelPoint will help you improve all aspects of customer satisfaction and service efficiency. The Company has over 50,000 installations in 110 countries worldwide. PAR Technology Corporation’s stock is traded on the New York Stock Exchange under the symbol PAR.

SPONSORED BY

Shiva Srinivasan Founder and CEO, Zuppler Online Food Ordering Shiva has over 17 years of technology management and leadership experience, having set up, built and managed several technology companies in India and Romania. His expertise is in enterprise software and B2C scalable web applications and platform solutions. Prior to founding Zuppler, the fastest growing restaurant ordering platform solution in the US, Shiva was the Chief Technology Officer at Synygy Inc. based in Philadelphia, PA.

NOVEMBER 2013 TAKEAWAY INNOVATION EXPO |

DIGITAL SIGNAGE WORKSHOP

Find out how digital signage can give your business a boost!

Don’t get left behind as your competitors discover the benefits of digital signage. This workshop puts you ahead of the rest, with all you need to know about exciting innovations in this vital area.

Book your place now at www.takeaw

ayexpo.co.uk Increasing Revenue By Using Digital Signage

TIMETABLE THURSDAY FRIDAY 11:00

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12.00

14.00

13.00

15.00

14.00

16:00

15.00

17:00

16:00

Integrating digital signage into your business can be a daunting and costly experience if you don’t get it right. Get it right and it can drive profits up by as much as 5% on the bottom line. Maintaining digital signage once implemented and optimizing it longer term are key concerns that you need to address. Digital menu boards will grab your audience’s attention and will give your

WHAT’S COVERED Learn how dynamic and attractive digital menu boards can grab your audience’s attention and will give your business a competitive advantage. Using examples of brands such as Wendy’s, Love Pasta, Eat and Burger King, we will guide you through the opportunities and challenges that digital signage brings for your company. • • • • • •

What does digital mean within the context of the fast food restaurant sector? The importance of an integrated digital experience – mobile phone, digital displays and self-service. Content management software considerations Hardware considerations: screens and playback devices Content strategy considerations What are brands like Wendy’s and Love Pasta doing to integrate digital to inspire their clients?

| TAKEAWAY INNOVATION EXPO NOVEMBER 2013

business a competitive advantage, but only if done right. Going digital enables enhanced customer experience, flexibility of pricing and promotions for key trading periods and customer profiles, maximizing sales and profits. The workshop will help you understand the key technology elements involved, help you understand the total operational costs and benefits, as well as providing insight into the key steps to successful long term deployments.

Don’t miss Scala’s Damon Crowhurst deliver his seminar on Thursday at 13:15-13:45 in Hall 4. In this electric session, he will explain how to evolve your business to embrace digital menu boards, covering the challenge, the cost, and the opportunity. Damon will explore initiatives in this space by key customers such as Wendy’s, Love Pasta and EAT, explaining how digital menu boards can increase your revenue and engage your customer.

ABOUT THE SPONSORS Scala has a passion for creating intelligent digital signage solutions that move products, consumers, and employees. Driving more than 500,000 screens worldwide, Scala solutions increase sales, improve brand loyalty, optimize the customer experience, and reinforce business objectives. Scala is headquartered near Philadelphia, Pa., with multiple subsidiaries across Europe and Asia, and over 500 partners in more than 90 countries.

SPONSORED BY

PRINT MARKETING WORKSHOP

PRINT MARKETING WORKSHOP Book your place now at

Don’t miss out on the power of marketing through physical media. This workshop offers genuine insight into how to make printed marketing materials work for your business as part of an overall marketing strategy.

expo.co.uk

www.takeaway

You’ll have the tools to improve the marketing you’re already doing, and have an array of ideas to apply to future campaigns. Next time you pay out for leaflets and flyers, you’ll feel confident that your business is getting the most out of its investment. This workshop has been put together by a team who operate a successful national leaflet and flyer distribution company. They bring a wealth of experience in print, design, marketing and direct mail, so make sure you attend one of our sessions to find out how best to get your brand into customers’ hands. As focus within marketing has turned to digital media, new media, multiplatform content and other words which mean ‘the internet’, many businesses are missing out on all the benefits of the classic combination of ink on paper. The power of getting a physical object into the hands of potential customers is available to every business and you’ll learn how to best harness that power for your brand in this workshop. Explaining the benefits of printed media, this workshop will go in-depth on the dos and definitely-do-nots of direct mail. If printed marketing materials haven’t worked for your business as well as you’d have liked before, chances are you’ll find the solution to your problem here. Printed media isn’t for all of the people all of the time, so you’ll discover how to judiciously select when and how to use it. And, of course, household door drops aren’t the only way to use printed marketing materials.

SPONSORED BY

This workshop will also cover business-to-business mail outs and hand-to-hand ‘street marketing’ ideas. There are many creative ways to use print media, and maybe there are applications for your business that you aren’t currently exploiting. Just because things have always been done a certain way, that doesn’t mean that’s how they have to be done today. Through case studies and real world examples, you’ll see

exactly how the principles behind effective direct mail and printed media marketing can be applied to your business. The workshop goes into detail on choosing your target area, tailoring your branding and design for maximum impact, and combining print with the online marketing you’re already using to achieve the greatest success. By the end of the session, you should have a new-found respect for old fashioned printed media.

ABOUT THE SPONSORS

WHAT’S COVERED This workshop deals with all aspects of printed media and direct mail, covering the benefits of printed media, targeting your campaign, design ideas, combining with online, and creativity in print marketing. These sessions are designed to give you the necessary tools to make printed media work for your business. •

Flyers Delivered is a national leaflet and flyer distribution company that handles every aspect of printed media marketing. Offering design, print and consultancy services alongside their competitively priced GPS-tracked delivery services, they can effectively and efficiently handle any businesses door drop campaign across the whole UK.

• • • • •

It’s 2013, Why Can’t I Do It All Online? The Power of Print Direct Fail – How Not To Use Printed Media Choosing Your Target Design Tips Combining Online And Printed Media

NOVEMBER 2013 TAKEAWAY INNOVATION EXPO |

HALL 1 THURSDAY 11.00 - 11.30

14.00 - 14.30

Panel Discussion Zuppler Essentials for Successful Takeaway Branding and Online Marketing

Felicity McCarthy Facebook Using Facebook to drive sales for your growing business

Today you’re customers are looking to connect with your business online and you’re website and online ordering partner will determine whether you succeed or not! Join our industry experts in this panel discussion and learn how to increase profits by mastering the art of managing your takeaway business online. Having worked with dozens of restaurants, groups, and franchises the panel have built a deep knowledge of the current challenges faced by restaurants. Follow Our Recipe for Success to Drive Profits.

In this seminar, Felicity will share the opportunity Facebook presents for food businesses to leverage the power of the social network to drive their main objectives, whether that’s driving online sales, or traffic to your store. This session will include some top tips for success on Facebook, and share some great examples from UK food businesses.

11.45 - 12.15

14.45 - 15.15

Trevor Harvey Saatchi & Saatchi X Loyalty beyond reason

Eamon FitzGerald Naked Wines Social Media vs Social Business

Brands have run out of juice. We have grown to expect great performance from products, services and experiences. Coffee is better, fries are crispier, service is quicker. So what will make a difference to your business? We’ll take a look at how emotional connections can help your brand deliver footfall time and time again. We call this ‘loyalty beyond reason’, and the brands that deliver this, LovemarksTM.

Naked Wines is a crowd-funded wine business, whose 150,000 customers invest in talented independent winemakers all over the world. Eamon will explain how being a truly social business has achieved fast growth and profitability in just 4 years.

12.45 - 13.45

15.30 - 16.00

Panel Discussion JUST EAT Changing Customer Behaviours

Martyn Dawes Coffee Nation Lessons in how to start, build and sell a high growth business

Technology, economic climate, health and busy lifestyles are all key contributors to the decision making process our customers go through when ordering takeaway. How do these factors affect your business and how can you prepare for them?

Martyn Dawes founded Coffee Nation in 1996 and sold it for £23m in 2008. He will share his story of how he recovered from almost certain failure in the early days to creating one of the UK’s fastest growing consumer brands of the last decade. An absolute mustattend seminar for any ambitious entrepreneur determined to build a high growth company.

16.15 - 16.45 Paul Warren Food and Hygiene Looking After Your Food Safety Looking at how training the right people the right way can save your business. We will be discussing what type of training is available and is it right for your business?

| TAKEAWAY INNOVATION EXPO NOVEMBER 2013

SPONSORED BY

HALL 1 FRIDAY 11.00 - 11.30

14.00 - 14.30

Brad Burton 4Networking Life. Business. Just got easier.

Sarah Nelson Pizza Hut UK Franchise Partnering

The UK’s #1 Motivational Business Speaker is back. Sometimes provocative. At times hilarious. ALWAYS Inspiring. Brought up on a council estate, he’s got no qualifications, spent years on dole and started his first business in 2006 with £25K of personal debt! That business 4Networking is now the largest joined up business network in the UK, running over 6,000 events each year. Brad will change the way you approach your life and business forever. Be sure to arrive early, it’s ALWAYS a lock out.

An engaging insight into the partnership style of franchising that has sustained the global growth of Yum Brands Inc around the world for nearly 2 decades. There are many ways in which franchising organisations are structured and operated and understanding which model best suits you or your business is an important decision for franchisors and franchisees alike. This presentation will give you great insights to help you make that decision.

11.45 - 12.15

14.45 - 15.45

James Johnstone Baskin-Robbins UK Operations & Development Director of Dunkin’ Brands and Baskin-Robbins

Sarah Nelson, Pizza Hut, Andrew Walker Pret A Manger, James Johnstone Baskin Robbins, Mark Andres Vouchercloud Panel Feature Big Businesses, Big Brands

12.30 - 13.00 Graham Corfield JUST EAT Developing and growing your business with technology In this seminar, Graham Corfield will share how JUST EAT has grown globally, through offering over 18,000 restaurants and takeaways a platform to tap into the rising consumer trend of ordering takeaway using online and mobile. Graham will also delve into how technology has changed consumer’s behaviours; and how the use of technology can enable your business to develop and grow.

Don’t miss this unique opportunity to hear representatives from four of the biggest businesses in the takeaway sector as they discuss the industry today. This lively debate will highlight the different routes to success available to outlets in 21st century and the role that your brand has to play in the success of your business, as well as identify technology that will drive the market forwards in the coming years.

CHECK OUR ONLINE TIMETABLE FOR UPDATES! There’s no need to book for any of the seminars, but places are on a first-come, first-served basis, so get there early to avoid disappointment. Content and speakers are subject to change. This final update to the digital show guide represents the final content of the seminar schedule to the best of our knowledge at the time of publication. Any further revisions in advance of the show will be made online at www.takeawayexpo.co.uk For the latest information on the day(s) of the show, please check the timetables outside each hall.

13.15 - 13.45 Doug Richard School for Startups Former Dragon and Business Expert Former BBC Dragon and serial entrepreneur Doug Richard will take you through his key steps to startup success and will be answering any and all of your questions, so if you’ve got a business to grow, or a burning question about your startup, come along for some clear, candid and jargon-free advice.

SPONSORED BY

NOVEMBER 2013 TAKEAWAY INNOVATION EXPO |

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.takeawayexpo.co.uk for the latest information.

James Johnstone has nearly 10 years experience in the Quick Service Restaurant industry and most recently specialising in the ice cream market. During this seminar he will explore the take home section of the UK ice cream market and how product innovation can put you ahead of the competition.

HALL 2 THURSDAY 11.00 - 11.30 Shakeel Raja RizApps Impact of Mobile Applications for Business The power and impact of social media on marketing is phenomenal. Facebook/Twitter represent massive opportunities for businesses to grab the attention of customers, to build a brand image And to take advantage of being able to measure word of mouth. RizApps will discuss the advantages of mobilising businesses into an App and how it can be an effective marketing tool. Mobile Applications enable direct contact with customers therefore maximising business revenue

11.45 - 12.15 Ajmal Mushtaq Mushtaqs Increase Your Takeaway Business By 1,000%

Mark Carr Mark Carr Photography Food Photography – why it is important and how to avoid mistakes An introduction to why images of food are important for attracting customers to buy ,how to make sure you do not make common mistakes if you try to take the images yourself, the different ways images can be used and some practical tips on selecting and instructing a professional photographer.

14.45 - 15.15 Trevor Claybrough AlfaRichi Ltd Tablet EPOS Come of Age

That’s right; by 1,000%! Mushtaqs is revolutionising its takeaway and home delivery business and in this seminar, Ajmal will offer you insights from the multi-award winning restaurant and takeaway as he shares his practical tips to help you grow your takeaway business tenfold.

With the recent advances in tablet and Smartphone technology, is tablet based epos now a viable alternative to the traditional till terminal? What are the benefits of a tablet based system? Can a tablet based system compete with a traditional system in terms of functionality? And with the increasing popularity of tablets, will tablet based EPOS be the way of the future?

12.30 - 13.00

15.30 - 16.00

Rif Kiamil FOODit Bringing Traffic to your Restaurant and your Website

Shashi Fernando Boppl Valuable information being left ‘on the table’. Knowing your customer - How mobile can make a difference

Rif Kiamil from FOODit will talk about techniques & strategies to help restaurants drive more customers to their physical and online establishment. In his 30 minute session, Rif will cover 15 practical tips to help your restaurant flourish.

13.15 - 13.45 Anthony Buxton Premier Business Audio Ltd What...You haven’t considered audio marketing? Your brand looks great, your food tastes great, but most takeaways have not even considered how audio marketing can increase their profits. For most businesses, audio is the forgotten sense. In this seminar Anthony will be presenting case studies on how audio marketing can be applied, simply and easily, to the takeaway market, and how it has been proven to increase average pizza order value by 5%.

14.00 - 14.30

| TAKEAWAY INNOVATION EXPO NOVEMBER 2013

Is your takeaway losing out on vital orders from the mobile generation? Whether you are intending to take orders online or offer discounts, whether you want to interact with your customers or just get the name out.

16.15 - 16.45 Lucy Frankel Vegware What’s the point of eco packaging? Vital takeaway tips for boosting your brand, marketing and sustainability You work hard to perfect your food offering. Now let your packaging communicate your messages and lift your brand, all whilst using the most sustainable materials. A useful overview of eco packaging available, trends and innovations, and key case studies giving an insight into how industry-leading takeaways use eco packaging to enhance user experience, communicate with consumers, win awards and stand out in a crowded marketplace.

SPONSORED BY

HALL 2 FRIDAY 11.00 - 11.30

14.00 - 14.30

Robert Van Amen Local Secrets Ltd Winning loyalty schemes: What makes them tick

Yawar Khan The Federation of Bangladeshi Caterers President of Federation of Bangladeshi Caterers

The right loyalty scheme can make the difference. What good is a loyalty scheme? What are the keys to success? How has recent technology changed the loyalty landscape? How do you measure loyalty and where is it most suitable?

The takeaway market is enormous. But changing rapidly. The need invest in intelligent, effective marketing has never been greater. Many operators have seen falling sales, whilst rivals have experience huge growth. It’s time to stop blaming a non-existent recession and to innovate and respond to customer demands. Takeaway owners need to understand changing customer eating patterns and tastes. Tomorrow’s brand-led winners will exploit the potential of social media and database marketing.

11.45 - 12.15

14.45 - 15.15

Clive Rich Rich Futures Limited Take care of your business and it won’t eat your lunch

Marcus Carter Food Ventures Helping you sell more food Food Ventures.co.uk put simply is here to help you sell more food....Food Ventures was established by Marcus Carter to provide strategic planning, marketing and trade consultancy for the food industry.

12.30 - 13.00

15.30 - 16.00

Mark Johnson & Richard Holden Johnson Reed Catering Finance and Lloyds Financing your equipment growth and franchise plans

Ryan Pasco & James Taylor Angel Berry Turning an idea into reality - a look at the nitty gritty.

Mark Johnson will be helping you learn how to grow your business utilising asset finance and equipment leasing for both new start businesses and multi operators. Followed by Richard Holden who will be providing Insight into franchise finance options for investors and understand what lenders require to assess your finance application.

We get down to the nitty gritty of bringing an unknown ‘idea’ into the UK and the steep learning curve we encountered as entrepreneurs. We will cover how we packaged our business to franchise internationally and how to get the right franchisee on board. We will unveil the numerous mistakes we made along the way and what we did to rectify them.

13.15 - 13.45 Panel Discussion Zuppler Essentials for Successful Takeaway Branding and Online Marketing

CHECK OUR ONLINE TIMETABLE FOR UPDATES!

There’s no need to book for any of the seminars, but places are on a first-come, first-served basis, so get there early to avoid disappointment. Content and speakers are subject to change. This final update to the digital show guide represents the final content of the seminar schedule to the best of our knowledge at the time of publication. Any further revisions in advance of the show will be made online at www.takeawayexpo.co.uk For the latest information on the day(s) of the show, please check the timetables outside each hall.

SPONSORED BY

NOVEMBER 2013 TAKEAWAY INNOVATION EXPO |

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.takeawayexpo.co.uk for the latest information.

Small Companies are often too busy to take care of the legal requirements of their business. They also think lawyers are generally slow, expensive, and makes things difficult to understand. This lawyer agrees with them. As a result many SME’s don’t bother with the law – but that’s risky. This talk shows that law can be easy, affordable and simple – helping you avoid making mistakes that cost your business revenue, profits and exit valuations.

HALL 3 THURSDAY 11.00 - 11.30 Ian Marsh Payleven Innovating payment systems for hospitality industry

14.45 - 15.15 Shweta Jhajharia ActionCOACH Business Re:think – Strategies to grow Cash, Profit and Sales

The payment industry has gone through a big change in the last few years. With all the new technology available, small takeaway businesses now have access to the same technology that big restaurants do, thus taking advantage of this can create many new opportunities to grown the business. We will be demonstrating and showing you some of these solutions.

You’ll learn proven inexpensive strategies to increase sales by at least 47% and find out the 2 things you need to know to create and unlimited marketing budget for your business. Shweta will help you to identify red flags and green signals that can make or break your business. Most importantly, you’ll find out how to spend more time working ‘on’ your business rather than ‘in’ it.

11.45 - 12.15

15.30 - 16.00

Lee Norton Rational Increasing profitability & Improving Food Quality

Michael Rolph Just Yoyo Mobile: the future of a better customer experience

An overview of the broad range of foods that can be prepared in a Rational SelfCookingCenter. From baked potatoes, rice Cooked Breakfast pizza to Tandoori Chicken. Anything is possible at the touch of a button. Outstanding quality, consistent results and significant energy savings. Increase nutritional value and provide healthy food options.

Mobile payments have long been touted as the next big thing but nothing has changed. This seminar will explore why despite a decade of hype nothing much has really happened and will discuss what green shoots there are that point to why Mobile really is the future of a better customer experience.

12.30 - 13.00

16.15 - 16.45

Peter McCaul Dealtronic Software How to attract new customers and keep them coming back for more! The seminar will show how recent introductions of innovative technology solutions have increased benefits for restaurants & takeaway establishments. The world of technology is, by its very nature, driven by innovation and change. Ordering takeaway through smartphones, dining with on-table touch screens and browsing menus on Ipad’s are not visions of the future, they are happening right now.Now more than ever to succeed in business it is a case of innovate or evaporate.

Dev Subrata Fidelapp.com Loyalty in the Digital Age How has the rapid emergence of cloud and mobile technology influenced Customer Loyalty, and what significance does it have for small businesses? In this seminar we will take a closer look at the concept of Loyalty and its implied benefits to service-oriented businesses. We will explore how the uprising of technology and social media has transformed the playing field, creating new threats and opportunities that every business owner should be aware of.

13.15 - 13.45 Phil Bulivant Bradshaw Group Making the right decisions about Accelerated Cooking Equipment Making the correct decisions about the equipment in a store can have serious impacts on profitability and customer satisfaction. Understanding the choices you have and how you can match your needs with available equipment solutions is very important to a successful business. We will show the factors influencing equipment choices and how these can be addressed. We will also give feedback from people who have also been through the same process.

| TAKEAWAY INNOVATION EXPO NOVEMBER 2013

SPONSORED BY

HALL 3 FRIDAY James O’Gorman eTakeout What can eCommerce really deliver for the Takeaway/Restaurant owner?

14.00 - 14.30 Ben Portsmouth Andromeda Ltd. Everything You Need To Run a Successful Takeaway or Delivery Outlet

This seminar is a must for the serious Takeaway/Restaurant owner, who wants to know how to respond to the changing trends in convenience food consumer behaviour.

In the Secrets of Delivery Success seminar, Ben will share his 3 key secrets to building a successful delivery business, as well as talking about how Social Media and mobile are transforming how customers interact with brands

11.45 - 12.15

14.45 - 15.15

Phil Bulivant Bradshaw Group Making the right decisions about Accelerated Cooking Equipment

Michael Rolph Just Yoyo Mobile: the future of a better customer experience

Making the correct decisions about the equipment in a store can have serious impacts on profitability and customer satisfaction. Understanding the choices you have and how you can match your needs with available equipment solutions is very important to a successful business. We will show the factors influencing equipment choices and how these can be addressed. We will also give feedback from people who have also been through the same process.

12.30 - 13.00

15.30 - 16.00

Simon Keeton TheLittleWeb Mobile Apps A quick introduction to the world of smartphone apps and their use within the Take Away Business. We will look examine the benefits and challenges of such device use.

13.15 - 13.45 John Barnes Food Standards Agency Good hygiene is good for business In this session the FSA will not only discuss why good food hygiene is essential for running a good business, but why it can have an impact on customer retention and ultimately the bottom line. The session will cover various FSA initiatives including the Food Hygiene Rating Scheme and highlight where you can go to get help and advice to improve your business.

SPONSORED BY

Shashi Fernando Boppl Valuable information being left ‘on the table’. Knowing your customer - How mobile can make a difference Is your takeaway losing out on vital orders from the mobile generation? Whether you are intending to take orders online or offer discounts, whether you want to interact with your customers or just get the name out.

NOVEMBER 2013 TAKEAWAY INNOVATION EXPO |

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.takeawayexpo.co.uk for the latest information.

11.00 - 11.30

HALL 4 THURSDAY 11.00 - 11.30

14.00 - 14.30

Dr Lisa Ackerley Hygiene Audit Systems How to stay out of court and off TV

Mark Johnson & Richard Holden Johnson Reed Catering Finance and Lloyds Financing your equipment growth and franchise plans

Using experience from expert witness work, Dr Ackerley gives examples of how food businesses have fallen foul of the law, or have had 15 minutes of unwelcome fame on TV. In most cases, such situations are avoidable. She will explain how to double check that your systems are not going to let you down with practical advice based on real-life situations.

11.45 - 12.15

14.45 - 15.15

Professor Roy Seaman Franchise Development Services Ltd How to Successfully Franchise Your Business

Tim Watson Quintek A Fresh Approach to Epos

Attendees will benefit from experience gained since 1981. The 21 areas essential in today’s Business Format Franchise will be identified as well as the three different ways in which any business can be franchised.

Look at Epos and the benefits from a different view is refreshing, rather than looking at Epos for system management, why not look at Epos as a guest management system, that also bring additional business benefits. Tim talks about his views around a fresh approach to Epos.

12.30 - 13.00

15.30 - 16.00

Lesley Corr Maitre’D by Posera KEEPING ROI ON TRACK - Six mistakes to avoid when buying EPOS

Oli Khan (President East of England BCA) and Senior vice president BCA UK. Bangladesh Caterers Association UK LTD What is BCA what we do

EPOS systems offer a solid ROI by growing revenue and cutting costs. But sometimes decisions that look like smart ROI turn out to be exactly the opposite. In this seminar, we discuss how the hunt for ROI can lead down some very unprofitable paths and share insight on the most common mistakes we’ve seen restaurateurs make when buying a new EPOS system.

Despite changes in consumer behaviour and ever intensifying competition in the curry industry, ‘chef factor’ has always remained the life and soul of our business. We are very proud of our British curry industry and every year we hold the chef competition to recognise the ‘crème de la creme’ within our industry’. The art of authenticity brings passion and creativity, which is expressed through cooking techniques and signature dishes.

13.15 - 13.45

16.15 - 16.45

Damon Crowhurst Scala Increasing Revenue by using Digital Signage

Saad Saraf Mediareach Advertising Understand your Customers and increase your sales

Evolving your business to embrace Digital menu boards- the challenge, the cost, the opportunity. We will explore initiatives in this space by key customers such as Wendy’s, Love Pasta and EAT. How Digital menu boards can increase revenue and engage your customer.

| TAKEAWAY INNOVATION EXPO NOVEMBER 2013

This exciting seminar sheds insights on the UK changing demographics and offers tips for business leaders on how to target them effectively and increase your market share.

SPONSORED BY

HALL 4 FRIDAY 11.00 - 11.30

13.15 - 13.45

Rudi Carlsen Appsmakerstore Get your own Mobile Take Away App today

Jason Cremins Signagelive How Smart Signage is transforming quick service restaurants As the use of digital signage in quick service restaurants gathers pace, one of the biggest issue facing business owners is the cost to purchase, install and manage digital menu boards. Things are changing; displays are becoming ‘Smart’, removing the need for expensive and unreliable technology in the process, whilst providing the features and benefits required. Let’s explore together Smart Signage and what it can deliver for your business.

11.45 - 12.15

14.00 - 14.30

Bob Fox The Nationwide Caterers Association The road to success

Naresh Parekh Granton Privileges LTD Advertising and loyalty discount schemes

Bob Fox started out in the mobile catering industry nearly 30 years ago, initially in a trailer borrowed from a friend, he built up a pitch on a trading estate from £50 a day to £300 a day in just six months, progressing into event catering he was eventually running three trailers at a time.

Some of the points the seminar will cover :What is the most effective way to do advertising now-a-days What wets the customer’s appetite when they see your advert How not to advertise and save yourself a whole heap of money Give the correct discounts, balance it so its just right for you and the customerWhy you shouldn’t join every discount loyalty scheme

12.30 - 13.00

14.45 - 15.15

Manu Letellier The Sushi School Selling Sushi….the do’s and Don’t!

Trevor Claybrough AlfaRichi Ltd Mobile EPOS and Payment Solutions

A comprehensive overview of the UK and European sushi market by Manu Letellier, director of the Sushi School, the only UK accredited body to issue Sushi certificates.

With the advent of wireless technology, handheld computing devices, and mobile payment terminals, is there any reason why a mobile retailer cannot have at their disposal all of the EPOS tools and functionality which would, just a few years ago, only have been available to a permanent shop? We will be examining some of the problems mobile retailers face, and looking at some the solutions which are now available.

SPONSORED BY

NOVEMBER 2013 TAKEAWAY INNOVATION EXPO |

* Content and speakers are subject to change. The digital show guide and seminar timetable will be updated online prior to the show, so please check www.takeawayexpo.co.uk for the latest information.

Demo on how you without coding skills can create your own Mobile App using the Appsmakerstore software for all Mobile platforms w/ all you need in just 20 min!

OUR SUPPORTERS

OUR SUPPORTERS Takeaway Innovation Expo would like to thank all of our partners and supporters for their help and assistance in launching the show.

FEDERATION OF BANGLADESHI CATERERS (FOBC) JUST EAT is the world’s leading online takeaway service, operating in 13 countries around the globe. We are pioneers in our sector, establishing an online marketplace for ordering takeaway food online. Our easy-to-use, fast and efficient online ordering service seamlessly connects our 17,000+ local restaurant partners to our five million+ loyal, hungry customers. JUST EAT gives high street restaurants an online presence, the technology to process online orders and access to JUST EAT’s huge customer base – without having to incur significant start-up and marketing costs. To find out how JUST EAT can help your business, call us on 0208 736 2000 today.

BRITISH HOSPITALITY ASSOCIATION (BHA) With more than 100 years’ experience behind us, there’s not much we don’t know about hospitality and tourism and we go the extra miles to help our members prosper. Much more than a lobbying organisation, we combine a powerful voice and clear agenda with real, tangible benefits. Together, we will raise the perception and profile of British hospitality to world class status.

CRAFT GUILD OF CHEFS Established in 1965, the Craft Guild of Chefs is the leading Chefs’ Association in the UK and has many members worldwide. Our members come from all aspects of the foodservice and hospitality sectors working in a wide variety of positions from students and trainees to top management. No other association boasts such a broad and experienced membership.

| TAKEAWAY INNOVATION EXPO NOVEMBER 2013

A non-profit making and non-political dynamic organisation, ‘The Federation of Bangladeshi Caterers UK’ is the country’s campaigning pressure group promoting and protecting the interests of the British curry industry.

QUICK BITE MAGAZINE Published by MVH Media Ltd, QuickBite magazine is a new, dynamic food-to-go title that delivers passionate, creative editorial to cater for the needs of food-to-go companies – big and small. Featuring news stories, accountancy and marketing advice as well as a plethora of features to help inspire businesses, we’re on hand to lead entrepreneurs through the often difficult road to success – and share these successes while inspiring others. It contains all you need to help run your business efficiently and effectively. An essential read for all food-to-go retailers!

NATIONAL FEDERATION OF FISH FRIERS Founded in 1913, the NFFF is the specialist trade organisation representing and supporting the UK’s 10,500 or so fish and chip businesses, committed to maintaining the “fish and chip” brand. The NFFF Fish and Chip Quality Award scheme sets the industry quality benchmark standard, and our Training School is run by industry professionals and competition winners. Fish and chips have been around for 150 years. The NFFF, which works with the Prince’s Trust’s International Sustainability Unit and the government, aims to keep fish and chips on the menu for many more years. www.federationoffishfriers.co.uk

SPONSORED BY

OUR SUPPORTERS

FOOD STANDARDS AGENCY (FSA) The Food Standards Agency is an independent government department responsible for food safety and hygiene across the UK. We work with businesses to help them produce safe food, and with local authorities to enforce food safety regulations.

THE SUSTAINABLE RESTAURANT ASSOCIATION Helping our restaurant members become global leaders in sustainability, we’re a not for profit membership organisation. We help restaurants source food more sustainably, manage resources more efficiently and work more closely with their community. And we help diners identify those restaurants doing the right thing. The SRA and its members are committed to a change for the better.

BUSINESSESFORSALE.COM BusinessesForSale.com connects business buyers and sellers. With over 61,000 businesses in 130 countries worldwide, the website is the world’s largest businesses for sale marketplace, attracting over one million unique users every month. BusinessesForSale. com provides a route into ownership with thousands of business and franchise opportunities in all sectors. If you are looking to exit, we can help you cost-effectively market your business and find the right buyer.

FISH & CHIPS AND FAST FOOD MAGAZINE The longest established independent magazine circulated to owner/operators of takeaway outlets in the UK and Republic of Ireland provides the ideal editorial and commercial environment to reach and influence new and existing clients. We distribute 8,000 copies, eight times a year, to fish and chip shops and other fast food outlets.

BANGLADESH CATERERS ASSOCIATION The BCA is the umbrella organisation of approximately 12,000 British-Bangladeshi restaurants across the UK. It was established in 1960 to represent the catering industry run by ethnic Bangladeshis. BCA promotes Bangladeshi cuisine in Great Britain as well as in Europe. The Association exists to represent the views of the Bangladeshi Curry industry in a forceful, coherent and coordinated way to government and policy makers in the UK and internationally. As the national trade association for Bangladeshi caterers, our primary role is to lobby government of the UK, representing the views of the curry industry.

FOODSERVICE PACKAGING ASSOCIATION The Foodservice Packaging Association promotes the interests of manufacturers, distributors and buyers of single use, disposable foodservice packaging. The FPA encourages the use of disposable foodservice packaging by promoting and encouraging further development of its superior performance with respect to hygiene, safety, convenience, economy, reducing food waste, environment and sustainability.

SPONSORED BY

MARK CARR PHOTOGRAPHY Specialist Food Photographer dealing with all aspects of food photography, from farm to plate, working for clients throughout the UK to gain them business through first class food images. We also have a food stock library and we’re proud to be the official show photographers.

NATIONWIDE CATERERS ASSOCIATION (NCASS) The Nationwide Caterers Association is the nationally recognised trade association for mobile catering, outside catering, event and street food catering. We also represent a wide range of hotels, cafes, bars and restaurants. For over 30 years, we have provided essential services to existing catering companies and to start-up businesses to help them stay legally compliant, find work and be profitable. We provide the tools that you need to set up and run a successful catering business.

NOVEMBER 2013 TAKEAWAY INNOVATION EXPO |

EXHIBITOR LISTINGS 4Networking Ltd Stand number TBC With over 250 vibrant breakfast, lunch and evening groups across the UK and Australia and over 50,000 members, online and face to face, 4Networking is a business community that helps you get business appointments. Network within our relaxed, informal, yet structured meeting format for efficient and 0845 123 4444 www.4networking.biz Active Displays Stand number T430 Digital menu screens provide an exciting, eyecatching means of communication. Capitalise on passing trade Increase spend per customer Update offers instantly Over 70% of customers don’t know in advance what they want to order, so why not recommend the items YOU want them to buy. 01952250166 www.active4signage.co.uk Active Food Systems Ltd - Synergy Grill Stand number T436 A new British made grill - the first grilling innovation in over 20 years. Synergy Grill saves the user on average a massive 52% of energy costs, improves flavour & cooks faster. Cleaning is simple since the burner technology means fats turn to dust & therefore there is no fat tray to deal with. 01480 811000 www.synergygrill.com AlfaRichi Stand number T424 AlfaRichi is a UK based EPOS company breaking new ground in the field of Point of Sale solutions. Combining a cloud-based back office with a front end running on Android tablets and Smartphones, AlfaRichi software is the ideal solution for takeaways, fast food outlets and mobile food retailers. 01302638621 www.alfarichi.com Andromeda Trading Ltd Stand number T454 Andromeda is the recognized leading global provider of Enterprise Management and POS solutions for the delivery foodservice industry. Founded in 1999, Andromeda has been designed by restaurant people, for restaurant people. Our experience means we have extensive knowledge of dine in and delivery. 0208 328 8000 www.andromedapos.com/ APP4FOOD Stand number T361 APP4FOOD is a Mobile App for restaurants and takeaways, designed to give you a direct link to your customers. 01283 731656 www.app4food.co.uk Appsmakerstore Stand number T130 You know, that if you truly want to help someone, don’t give them fish. Give them a fishing rod and teach how to fish. And this is exactly our intention - to give you a fishing rod for making Mobile Take Away Apps for all Mobile platforms without any coding skills. +44 (0) 20 3286 0166 www.appsmakerstore.com

Baskin-Robbins Stand number T140 Canada, Russia, America, Dubai and now the UK, Baskin-Robbins is the world’s largest chain of ice cream speciality stores! Join our global network of 6,700 Baskin-Robbins ice cream stores in 50 countries and take your slice of this $1.8 billion market with our multi-store franchise. 023 9226 9559 www.baskinrobbins.co.uk/franchising Big Kahuna Huts Stand number T365 The Big Kahuna Hut is a concept designed by us (The Big Kahuna Catering Co). It is the most versatile and portable street food unit in the UK. 07545 842088 www.bigkahunahuts.co.uk Boppl Stand number T237 Boppl is a mobile platform allowing customers to order & pay at restaurants, bars and cafes. Customers can view the menu and order ahead, wherever they happen to be. The convenience and accessibility is driving sales and loyalty 020 3195 1787 www.boppl.me Bradshaw Stand number T434 Bradshaw have over 35 years experience in the commercial microwave and high-speed oven market. We are the UK Master Distributor for Menumaster and a leading service operation for all brands of microwave and commercial catering appliances. 01275 343000 www.bradshaw.co.uk Cafe-Design.co.uk Stand number T366 Cafe-Design.co.uk has a wide range of design solutions for branded Quick Service Restaurants, Fast Casual and Cafe-Bar concepts. With more than twenty five years experience in the hospitality sector, David Kaye has worked on fast food brands including Pizza Hut, Burger King, Popeye’s, Caffe Ritazza 01565 832573 www.cafe-design.co.uk Caterquip UK (Peterborough ) LTD Stand number T462 First established in 1996, Caterquip has since built up a solid reputation around the UK. We are proud to offer you the very best in reconditioned & second hand equipment for your catering business. 01733 286-000 www.caterquip.co.uk/ CES (Catering Equipment Solutions) Ltd Stand number T462 Catering Equipment Solutions was set up in 2002 by Anna McNamara. Having lived and breathed catering for over 10 years, she identified a need for a floor to ceiling equipment service that would help clients deliver a well-rounded, memorable customer experience. 0845 878 7030 www.catering-equipment-solutions.co.uk

| TAKEAWAY INNOVATION EXPO NOVEMBER 2013

CJ’S Specialist Vehicles Ltd Stand number T220 CJ’s Specialist Vehicles is a company specialising in the manufacturer of superior hot and cold food delivery vehicles. We have a commitment to innovative design and providing the most energy efficient, economical sandwich delivery vehicle available today, with the largest choice of appliances. 07710092390 www.sandwich-van.co.uk CK Direct (Peterborough) Ltd Stand number T462 CK Direct is a UK based company situated in the Cambridgeshire town of Peterborough. Since 2002, we have established ourselves as a leading supplier of Kitchen Extraction System. All of our products and services are offered nationwide throughout the UK. 01733 302704 www.ckdirect.co.uk/ Cunninghams EPoS Solutions Stand number T253 Cunninghams started in business as a dedicated cash register and EPoS provider in 1975 and soon became the leader in the EPoS market, both in Hospitality and Retail, and more recently in the growing cashless sector. We will be launching the Zuppler online ordering system linked to Pixelpoint 01564 829999 www.cunninghams.co.uk Custom Adaptive Ltd Stand number T460 is born from the passion and spirit of specialists. Let’s cut to the chase, what makes us different and stronger, because we are out-the-box thinkers who also know how to stand out from the crowd and how to find the perfect creative and appropriate solution for your greatest project. 07753 313203 www.customadaptive.com Cymtec Limited Stand number T364 Goldilock is a wireless temperature monitoring device for use in fridges, freezers and hot holdings. Data recorded includes max and min readings and readings taken every 10 minutes. Enables substantial energy and labor savings and an SMS warning system alerts you of any temperature deviations 01443857040 www.goldilock.co.uk Dealtronic software Stand number T540 Dealtronic provides a package of sales building support and tools for restaurateurs & takeaways built around a unique in-house digital tool that businesses use to create exciting promotions which will increase sales with improved margins while driving customer footfall and loyalty. 028 302 56246 www.dealtronicsoftware.com

Eclipse Digital Media Stand number T330 Eclipse Digital Media provide end-toend Digital Signage solutions to multiple industries and create professional, engaging and unique digital signage content including: - Digital Menu Boards - Weather Activated Content -Sales Data Dashboards - Interactive Touch Solutions 08454 944 954 www.eclipsedigitalmedia.co.uk Elite Business Stand number TBC At Elite Business magazine, we’re passionate about championing new business. Providing fresh perspectives and representing disruptive solutions, we’re interested in the new generation of business that is helping to drive Britain forward. 01206 266 842 www.elitebusinessmagazine.co.uk Fidel Stand number T252 Loyalty from a whole new perspective. Fidel is an innovative platform that allows customer-facing businesses to create a unique Digital Customer Engagement Program in a matter of minutes - totally free of charge. www.fidelapp.com Fish and Chips & Fast Food Magazine Stand number T462 Fish & Chips and Fast Food magazine is the longest established independent magazine circulated to owner/operators of takeaway outlets in the UK and Republic of Ireland, providing the ideal editorial and commercial environment to reach and influence new and existing clients. 01733 368619 www.fcffmag.co.uk Flyers Delivered Stand number T422 Flyers Delivered have a proven track record in leaflet distribution for all sizes of organisation. From giants like Burger King & Papa Johns to the smallest sole trader, we can effectively and efficiently handle any businesses door drop campaign across the whole UK. 0203 697 0848 www.flyersdelivered.co.uk French Group Stand number T332 Our own comprehensive in-house facilities of joinery manufacture and finishing are complimented with an array of trusted professional companies allowing us to offer a full shopfitting service. 01825 723688 www.thefrenchgroup.co.uk/ Gastrotech Ltd Stand number T310 Gastrotech provides top quality commercial kitchen, catering and bar equipment for cafe’s, restaurants, hotels, pubs, canteens and food retailers. We also offer market-leading design, installation and maintenance services. 01227 274757 www.gastrotech.co.uk

SPONSORED BY

EXHIBITOR LISTINGS Granton Privileges Ltd Stand number T432 Granton Privileges is a direct marketing and sales organisation. We are specialists in customer acquisition via face to face, door to door and site promotions, but we now also intend to do this also using the technology of today with our new business model.We use cost effective ways of advertising. 01274 945552 wwwgrantonprivileges.yolasite. com/ Integer Stand number T236 Integer provide inTouch, a touch screen epos system for fast food delivery, takeaway and table service, with Caller recognition, post code look-up, fast touch screen ordering, delivery driver management, extensive customer marketing including targeted text messaging and integrated on-line ordering 0161-798 7307 www.integeruk.com JJ Food Service Limited Stand number T254 Innovative, award winning and technologically advanced with a massive range of foods, drinks and packaging ideas to suit your business, either delivered or for collection. Visit us on T254 and try out our new web order pad, see our crazy offers and a show special for every visitor to our stand. 01992 701751 www.jjfoodservice.com JogPost Ltd. Stand number T132 JogPost hires extremely fit and healthy people who jog and post your marketing materials from door to door or business to business. Having our people jog has enabled us to provide a much better service in many different ways. 0203 441 4949 www.leafletdistribution.co.uk Johnson Reed Catering Finance Stand number T322 Specialist equipment leasing and finance for all Takeaway businesses. New starts through to muliti site operators can qualify for simple tax efficient leasing, within 2 hours. Grow your business with the equipment you need NOW. 0161 4296949 www.johnsonreed.co.uk JUST EAT Stand number T260 JUST EAT is the UK’s leading online takeaway service, establishing a marketplace for ordering takeaway food online. Our easy-to-use, fast and efficient online ordering service seamlessly connects our 17,000+ local restaurant partners to our 5 million+ loyal, hungry customers. 0208 736 2000 www.just-eat.co.uk/ Just Yoyo Stand number T451 Yoyo revolutionises the buying experience for retailers and consumers. The Yoyo app combines the fastest and simplest way to buy goods with ease of automatic loyalty point collection. Think Starbucks mobile app. Apply it to all retailers. This is Yoyo - the smart way to buy, get rewarded and share www.justyoyo.com

SPONSORED BY

Kavis Ltd Stand number T600 Kavis are an innovative provider of food preparation, food presentation and food packaging consumables. We are constantly working with our manufacturing partners around the Globe to bring solutions to the UK market. Materials we work with include paper, plastic, foil, foam, bamboo and more. 0844 8080 123 www.kavis.biz/ KREBS Switzerland Stand number T426 KREBS Switzerland manufacture professional handheld FOOD SPRAYERS that enable food industry professionals to save time and money when working with oil, glaze, egg-wash, jelly, sauce and even chocolate. +41 71 686 6041 www.krebsswitzerland.com LA COMPAGNIE DES DESSERTS Stand number T230 La Compagnie des Desserts is a Group that bring together the know-how of several artisan ice cream, pastries and bakery manufacturers with a strong common ambition : To become the dessert specialist 0207 738 8380 www.compagniedesdesserts.com Maitre’D by Posera Stand number T241 Maitre’D EPOS offers one of the most feature-rich and customisable solutions on the market. With Maitre’D, you get mobile solutions, mobile apps, full Back-Office features and reporting, stock controls, labour management and scheduling, loyalty programmes, and much more. 44 0141 332 5030 www.maitredepos.co.uk Making Money Magazine Stand number 902 Publishers of Making Money, the leading monthly business opportunity and franchise magazine Ã¢â‚¬â€œ for 17 years covering all aspects of business opportunities, franchising & running your own business. We also publish What Franchise (UKÃ¢â‚¬â„¢s leading franchise title), and 101 Ways to Start A Business 01323 636004 www.makingmoney.co.uk Mark Carr Photography Stand number T211 Specialist Food Photographer dealing with all aspects of food photography from Farm to Plate working for clients throughout the UK in order to gain them business through first class food images. Also have a Food Stock Library and proud to be the Official Show Photographers. 01539436264 www.markcarrphotography.com Masala Magazine Stand number T224 Masala gives you maximum reach and visibility in the billion pound Asian food industry, driving your sales and giving you a clear competitive lead. 07949739430 www.masala-mag.co.uk

McWhinney’s Sausages Ltd Stand number T1 Manufacturers of Irish Pork Sausages for the chip shop and catering sectors. 028 91 271811 www.mcwhinneys.com Motorbike Warehouse Stand number TBC We sell motorcycle and scooters, and focus on small and medium sized machines suitable for learners and those who want something no bigger than 400cc. 0208 385 0566 www.motorbike-warehouse.co.uk

QuickBite Magazine Stand number T522 Targeting over 30,000 food-to-go businesses monthly, QuickBite magazine delivers passionate, creative editorial to cater for the needs of food-to-go companies, big and small. 01978664176 www.quickbitemagazine.co.uk Quintek Stand number T232 Quintek supplies a range of industry leading Epos solutions, delivering business benefits to the retail, hospitality and passenger cruise shipping industries. We pride ourselves in providing proven Epos solutions that are reliable, secure and is developed using the most up to date technology 01344 894550 www.quinteksystems.com

Natures Oils & Sauces Stand number T450 Natures Oils & Sauces is a family owned business based in Kilkenny Ireland and Cheshire UK. We are a manufacturer of oils, mayonnaise and sauce. Our mayo/sauces are gluten free.We also supply natural beef dripping.We have launched a retail range of sauces called Taste of Goodness all gluten free. 00353 (56) 775 8200 www.naturesoils.ie

RATIONAL UK Ltd Stand number T331 Rational’s award-winning SelfCookingCenter whitefficiency is simple to use and delivers perfect results, every time. The SelfCookingCenter takes over the entire cooking process, allowing the chef to get on with more important things. 01582 480388 www.rational-uk.com

NETRON ePOS LTD Stand number T144 NETRON provides restaurant & food service Point of Sale, ePOS system for hospitality (Restaurant, Cafe, Bar, Pub, Takeaway & Delivery) sector. Our unique iPhone & Android app which allows restaurant owner & managers who can view real-time information such as products sold, Z reports etc. from mobile 020 3086 9046 www.netron.co.uk OrderSense Stand number T250 OrderSense: Uk’s complete online ordering system with full online ,marketing support. Are you are paying fortunes to online ordering portals? why not get your own online ordering website and save £s. Pride yourself and have your own online ordering system with complete online marketing support. 01189637563 www.ordersense.co.uk Payleven Stand number T134 At payleven, we offer a smarter way for everyone, from individuals to businesses of all sizes, to get paid anytime and anywhere - easily, affordably & securely. We have developed the first mobile Chip & PIN solution that enables anyone to take card payments with their smartphone or tablet. 020 7112 8211 wwwpayleven.co.uk Premier Business Audio Ltd Stand number T446 Call Caddy turns your phone lines into the most powerful sales and marketing tool on the market. A host of features such as call recording, call queuing, on-demand statistics and promotional messaging make Call Caddy an essential service for any takeaway business. 08452797200 www.premierba.co.uk

Revel Systems iPad POS by Bluebird Stand number T360 Revel iPad POS is more than just an iPad point of sale. It is a robust analytics engine that is helping thousands of businesses make better decisions and increase the bottom line. Revel is the industry leader in functionality, security, and usability. www.revelsystems.com RizApps Stand number T246 RizApps is the easiest way for any business to create iPhone, iPad, Android, Blackberry and HTML5 applications all in one place for one price. Introducing our new food ordering terminal and SMS ordering. Live demonstrations on Stand T246 for more information. 02082034414 www.rizapps.co.uk Scala Stand number T222 As a global provider of digital communication software, Scala creates intelligent digital signage solutions that move products, consumers, and employees. Scala solutions create dynamic and attractive digital menu boards that increase sales, improve brand loyalty and optimize customer experience. +31 433 588 300 www.scala.com Signagelive Stand number T334 Visit us on stand T334 to see our cloud-based digital menu solution using the power of Samsung Smart Signage Displays to deliver the most cost effective solution for your business. Use a mobile device to manage and update your digital menus, with changes immediately published to 1 or many screens + 44 (0) 1799 530110 www.SmartLFD.com

NOVEMBER 2013 TAKEAWAY INNOVATION EXPO |

EXHIBITOR LISTINGS Sustainable Restaurant Association Stand number T702 The Sustainable Restaurant Association: Helping our restaurant members become global leaders in sustainability. Simply, we’re a not for profit membership organisation helping restaurants become more sustainable and diners make more sustainable choices when dining out. www.thesra.org/ Talk Business Magazine Stand number TBC Talk business supports entrepreneurs on the road to success, and provides inspiration, tips and advice, helping young businesses realise their dreams. 02036174681 www.talkbusinessmagazine.co.uk Taste of Goodness Stand number T450 We have 8 brand new 500ml retail sauces which are gluten/lactose free but principally they are great tasting sauces first and clean deck secondly. Flavours include Taco, Pepper,South West,Piri Piri,Sweet Chilli,BBQ,Garlic Mayo,Low Cal Mayo.We launched in Ireland and they are flying off the shelves 07885 173995 www.tasteofgoodness.ie

The British Hospitality Association Stand number T420 The BHA is all about success – our members’ success. With more than 100 years’ experience behind us, there’s not much we don’t know about hospitality and tourism and we go the extra miles to help our members prosper. www.bha.org.uk The Business Growth Show Stand number TBC The Business Growth Show is a unique business to business road show that offers visitors the opportunity to start and build on relationships with hundreds of local and national businesses. With 100 shows being scheduled for the 2103/14 season, this is truely an exciting time to get involved with us! 0121 454 6120 www.thebusinessgrowthshow.com The Federation of Bangladeshi Caterers Stand number T704 A non-profit making and non-political dynamic organisation, The Federation of Bangladeshi Caterers UK is a nationwide pressure group promoting and protecting the interests of the curry industry in Britain. www.fobc2008.co.uk

The Food Standards Agency (FSA) Stand number T542 The Food Standards Agency is an independent government department responsible for food safety and hygiene across the UK. We work with businesses to help them produce safe food, and with local authorities to enforce food safety regulations. www.food.gov.uk The Franchise Show & franchiseexpo.co.uk Stand number T444 The Franchise Show and franchiseexpo. co.uk are the UK’s premier resources for anyone looking to buy a franchise. We will be representing a host of the worlds best known food and beverage franchise opportunities available here in the UK today. 0330 1222049 www.thefranchiseshow.co.uk / franchiseexpo.co.uk TheLittleWeb Stand number T450 As a Take Away owner, you need an edge, something cool, to keep your customers coming back for more... this is it! We take your menu, colours and styles and build a cool app allowing your customers to browse, select and order via their smartphone. For just £99 per App (Android or iPhone). 01737336320 www.thelittleweb.com

UMAMI Design for Food Stand number T213 At Umami we believe that we deliver the ‘fifth sense’ in taste and design for our food and drink industry clients. By creating branding, websites and brochures that deliver extra impact and design brilliance this engages clients, gains opportunities and delivers repeat business. 01291423234 wwwumamidesignforfood.co.uk Wedderburn Epos Stand number T322 WRS Systems Stand number T442 www.wrssystems.co.uk/ Zuppler - Ordering Made Easy Stand number T253 We are the leading restaurant eCommerce platform, powering web and mobile ordering solutions for takeawa ys,restaurants,cafes,deli and caterers. Zuppler is the easiest way to add online ordering to your website. Making ordering easier, faster and more accurate.Over 13,000 restaurants rely on Zuppler! +44 (203) 603 6584 www.zuppler.co.uk

FOOD

D N A HYG E IEN

YOUR COMPLETE FOOD SAFETY NET • HACCP documents • Workplace Audits • Supplier Audits • Safer Food Better Business packs • Raise your Food Hygiene score • Accredited training • Bespoke training

• Deep cleaning • Ducting & Filter cleaning • Pest control • Water safety • First aid training • Health and Safety • Accredited training • Bespoke training

07972914333 / 0800 8145399 paulwarren@foodandhygiene.co.uk www.foodandhygiene.co.uk

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dialogue.net Source: - Frost & Sullivan - Financial Newsline - http://www.prweb.com/releases/prwebpromotional-sms/mobile-phone-promotion/prweb9332596.htm

EXHIBITOR A - Z Active Displays Active Food Systems Ltd - Synergy Grill AlfaRichi Andromeda Trading Ltd APP4FOOD Apps Ready Appsmakerstore Baskin-Robbins Big Kahuna Huts Boppl Bradshaw British Hospitality Association Cafe-Design.co.uk Caterquip UK ( Peterborough ) LTD CES (Catering Equipment Solutions) Ltd CJ’S Specialist Vehicles Ltd CK Direct (Peterborough) Ltd Cunninghams EPoS Solutions Custom Adaptive Ltd Cymtec Limited Dealtronic software Eclipse Digital Media eTakeout Fidel Fish and Chips & Fast Food Magazine Flyers Delivered Food and Hygiene French Group Gastrotech Ltd Granton Privileges Ltd Integer JJ Food Service Limited JogPost Ltd. Johnson Reed Catering Finance JUST EAT Just Yoyo Kavis Ltd KREBS Switzerland LA COMPAGNIE DES DESSERTS Maitre’D by Posera Mark Carr Photography Masala Magazine McWhinney’s Sausages Ltd Natures Oils & Sauces Nelson Catering Equiptment NETRON ePOS LTD OrderSense Payleven Premier Business Audio Ltd Pumpkin Rice Jerk Grill QuickBite Magazine Quintek RATIONAL UK Ltd Revel Systems iPad POS by Bluebird RizApps Scala Signagelive Sustainable Restaurant Association Taste of Goodness The Federation of Bangladeshi Caterers The Food Standards Agency (FSA) The Franchise Show & franchiseexpo.co.uk The Olive Oil Products Company TheLittleWeb Wedderburn Epos WRS Systems Zuppler - Ordering Made Easy

T430 T436 T424 T454 T361 T240 T130 T140 T365 T237 T434 T420 T366 T462 T462 T220 T462 T253 T460 T364 T540 T330 T401 T252 T462 T422 T242 T332 T310 T432 T236 T254 T132 T322 T260 T451 T600 T426 T230 T241 T211 T224 T1 T450 T213 T144 T250 T134 T446 T215 T522 T232 T331 T360 T246 T222 T334 T702 T450 T704 T542 T444 T431 T210 T322 T442 T253

FLOOR PLAN

ENTRANCE

T600

REGISTRATION

T400 T401

T522

T210

T310 PRINT MARKETING WORKSHOP

T420

T422

T322

T320

T211

T215

T213

SEMINAR HALL 1

T222

T220

DIGITAL SIGNAGE WORKSHOP

T702

T424

T426

T224

T704 T430

T542

T431 T432

T330

T334

T230

T232

T130 T132

T436

T332

T331

T236

T237

T134

T442

T434

T540

T240 T241

T140 T142 T242

T444 T446

T246

T144

SEMINAR HALL 4

T451

TASTE LIVE

T450

T250 T252 T253 T254

T454

T460 T461

T462

T361

T360

T260 SEMINAR HALL 2

T366

T365

T364

SEMINAR HALL 3

DIGITAL RESTAURANT WORKSHOP

COFFEE AREA

SPONSORED BY

NOVEMBER 2013 TAKEAWAY INNOVATION EXPO |

INNOVATION N’ TAKEAWAYS With so many innovations to understand and explore that could completely change the way takeaways operate, it’s an exciting time to be involved with such a thriving industry.

While most industry sectors are struggling in a challenging financial climate, it seems that the UK’s takeaway industry is weathering the storm well. It’s worth a staggering £10billion annually, showing a growth of 1.7% every year in the last five years. In fact, the average British consumer now spends over £100 a month on 12 takeaway meals, which equates to more than £1,300 a year. So it should be no surprise that takeaways have grown by 8.2% in the UK’s top ten cities, with the most successful brands being Domino’s, growing their portfolio by 50%, Eat at 36.4% and Prêt A Manger with 29.7%. The humble sandwich, that British staple of lunch breaks everywhere, is worth in the region of £3.5billion in the UK alone. Leading the charge has been Subway, who now have more than 1,400 stores in the UK alone - almost a fivefold increase in eight years. Pizzas and sandwiches are winners, while Burger King has closed many of its stores in the same period, but what of other cuisines? It seems there has been strong uptake in what you might call ‘middle-class’ takeaways offering healthy meals based around fresh vegetables, spices and low calorie options. This class of customer has been hit in the pocket of late, so where they would have dined out, they now choose the cheaper

| TAKEAWAY INNOVATION EXPO NOVEMBER 2013

option of ordering in when they don’t want to cook after a day at work. Apparently, these consumers don’t want something smothered in batter or fat to go with their glass of new world white. Now that Chinese has replaced fish n’ chips as the nation’s favourite takeaway, what does that mean for takeaways? Our research shows that British consumers are increasingly looking for a broader variety of options on the menu, with a palette that is keen to explore international dishes. But restaurants have been reluctant to invest in new equipment specifically aimed at individual cuisines, in case they don’t prove to be popular with their clientele. Few small businesses can afford to experiment if the cost is prohibitive, explaining why most of the catering businesses we’re in contact with favour multi-purpose equipment. As utilities bills continue to rise, energy efficiency is becoming

increasingly important to buyers when considering their next purchase of catering equipment. With refrigeration units operating around the clock and ovens on heat for hours at a time, incremental savings soon accumulate. Many of the kitchens we’ve spoken to have told us that one of their top requirements when the time comes to replace equipment will be to realise a demonstrable reduction in monthly operating costs. We’ve also had anecdotal reports of the rise of the group buy, with independent takeaways pooling resources to boost their buying power when negotiating with suppliers. It’s not a new tactic, but we’re told that independents are more willing to cooperate since the start of the recession, in a bid to maximise profit margins. Of course, the big innovation in the takeaway sector in

recent years has been the internet and online ordering. A recent survey showed that 44% of UK restaurant and pub groups can offer delivery and/or takeaway from online orders. It’s only a matter of time before the remaining 56% catches up. And when they do, they’ll be looking for fully functional, scalable solutions from customer interfaces to payment solutions and order tracking. Technology has also brought social media marketing to businesses everywhere, including the takeaway sector. Many takeaways are realising the benefits of contacting their clientele in a sociable environment like Facebook or Twitter, deepening relationships and improving loyalty. And the really switched on ones are looking at geo-location tech, which enables them to message customers and prospects in the vicinity with time-critical offers or deals.

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Boost your business with scala Digital Communication

Scala solutions create dynamic and attractive digital menu boards that: • grab your audience’s attention and • will give your business a competitive advantage

Benefits: • Increase your sales per customer by cross-selling and up-selling • Influence your patrons’ decision making by promoting your daily menu specials • Change your pricing and menu offerings remotely, easily and in minutes • Adapt your menu offerings automatically at different times of the day • Easily test your promotions and price points • Use eye-catching and mouthwatering video to make your products totally irresistible

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Booth T222

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Say no to the rising cost of online ordering! Get your own online ordering website with full online marketing support.

Pride yourself with having your own online ordering website.

Visit OrderSense on stand T250 and sign up for free on the day!

Who said getting an online ordering website has to cost an arm and a leg? Get your foothold in the online world with your takeaway’s own website by OrderSense. Our expert Online Food Ordering System allows you to get food orders right in your takeaway. This is the UK’s only online ordering system with full online marketing support. It offers so much for so little that you won’t stop saying to your customers, “We will get your order right away!”

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For a small monthly fee, you have your own online ordering website to accept orders from your customers!

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Technology OrderSense is a web based online food ordering service and no onsite installation is necessary! We manage your servers - all you need to do is to sign up! You can be up and running in 72 hours!

Broader Customer Reach Benefit from your customers’ loyalty and own your customer base instead of placing your products with online portals where you have to pay huge commissions. Why give your customers away?

Full Online Marketing Support Your online ordering website is just the start of our relationship with you. Our online marketing team is there to take your newly designed website onto social networks like Twitter, Facebook & Google Plus. Creative email marketing is included in the package to enhance repeat business.

On top of that, the site is home to a broad repository of news and advice on every aspect of the buying process, with articles, how-to guides, interviews, videos and podcasts updated on a daily basis by a dedicated editorial team. BusinessesForSale.com understands that buying a business can be a daunting and often confusing process, regardless of how many times you have done it. A key aim of the site is to offer help and reassurance every step of the way, whether you’re starting a business for the first time or a seasoned buyer looking for clarification on a particular issue.

Whether you’re an old-hand at buying a business, or a first timer selling a start-up, it can be hard to know where to start. If only there was an online resource packed with all the information you need! It’s a good job BusinessesesForSale.com had the same idea… Businessesforsale.com is the world’s most popular website for buying or selling a business – and with good reason. Working with business brokers, as well as thousands of private sellers, BusinessesForSale.com houses the largest selection of businesses for sale in the world.

Why buy a takeaway through

BusinessesForSale.com gives you a distinct advantage in the early stages of the business buying process, as our users can attest. Alex Gardner bought his dream business - a florist in Southampton - through the site, and believes BusinessesForSale. com gave him the leg up he needed, “Email alerts were particularly useful,” He says, “These gave us an advantage that led to us buying the business. We were the first in the queue to buy and as a result, we were ahead of the game compared to the others who were interested!”

Why sell your takeaway through BusinessesForSale.com? “I found this site very helpful.” says Mohammed Bhuyain, who sold a chicken, kebab and fish

and chip shop through the site. “Within a month and a half [of first listing the business], the business sold, thanks to BusinessForSale.com.”

STAND 248 THE BUSINESS SHOW

BUYING AND SELLING A BUSINESS

alone, with everything from a seaside fish and chip shop in South Glamorgan to a highvolume, fast-moving pizza delivery business in the heart of London.

Selling a business is tough in most circumstances, let alone during the most sustained period of economic turmoil in living memory. Buyers are thin on the ground and competition is fierce. But with over 15 years’ experience in connecting buyers and sellers of businesses, BusinessesForSale.com is best placed to help you sell your business and realise your wealth. Reaching over 500,000 business buyers and one million monthly visitors, BusinessesForSale.com is optimised to give your business maximum exposure, placing you front and centre in the biggest shop window in the world. And, if you are looking to sell a takeaway business, there’s a database of 80,000 hungry buyers waiting for a business like yours. On top of targeting those looking to buy a business, BusinessesForSale.com uses social media and e-marketing campaigns to appeal to a huge, untapped market of potential buyers, who otherwise wouldn’t have considered business ownership as a career option. Most importantly, advertising your business through BusinessesForSale.com is no fuss and low cost. Nick Crabb sold a licenced bar and coffee shop in Crowborough, Kent in April 2013 through the site. He says that BusinessesForSale.com is, “Very simple to use and easy to edit as and when necessary,” Going on to add that the site is, “Fantastic value for money and our advert generated loads of enquiries!”

BusinessesForSale.com? BusinessesForSale.com currently lists over 1000 takeaway businesses for sale in the UK

Find out more about buying or selling a business at www.BusinessesForSale.com or visit stand 248 and the BusinessesForSale Live seminar hall in The Business Show, right next door to Takeaway Innovation Expo 2013.

NOVEMBER 2013 TAKEAWAY INNOVATION EXPO |

STAND T540

HOW CAN YOU ATTRACT MORE CUSTOMERS? The biggest and most successful retailers in the UK, such as Tesco, Sainsburyâ&#x20AC;&#x2122;s, and Morrisons, are always bringing out new offers and incentives for customers to choose their stores. Tesco Clubcard, Price Promise and Nectar Card are all well known. Theyâ&#x20AC;&#x2122;re popular with customers because they guarantee a saving when you shop in their stores. Dealtronic goes one step further and offers something unique. Dealtronic guarantees a saving and also gives the customer the chance to receive their purchase absolutely FREE! What could be more appealing to customers than getting their meals for FREE? Can you really afford to give away your goods and still increase your profits? With Dealtronic, you can. Dealtronic software is a breakthrough in promotional software which enables business owners to create promotions that will attract, retain and engage new and existing customers. This

innovative and user-friendly platform provides the tools that will allow any owner or manager to create promotions that are more appealing, exciting and profitable than any existing methods! With Dealtronic software, you can promote in-house through the unique reward experience on a tablet device, online through the consumer website at www.dealtronic.co.uk (with no commission to pay) and via mobile through the mobile optimised website.

Unlike anything else available, Dealtronic software covers all the bases (in-house, online and mobile) when it comes to increasing sales, footfall and loyalty. Through the software platform, you can create, monitor and market all of your promotional activity with ease and confidence. Get an unbeatable advantage

over competitors and give your customers that extra reason for frequenting your establishment with Dealtronic software today! Available with a 30-day money-back guarantee, you have everything to gain and nothing to lose. www.dealtronicsoftware.com

Visit us at Stand T540 or contact us at sales@dealtronicsoftware.com for further info.

NOVEMBER 2013 TAKEAWAY INNOVATION EXPO |

Don’t get left behind with your menus. Go Digital CustomAdaptive Menu Signage Systems

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www.customadaptive.com Tel: (+44)7753 313203 Email: sales@customadaptive.com

STAND T460

DOES YOUR CONTENT MATCH YOUR MESSAGE? When was the last time you thought about the way your company communicates with its customers via digital displays on your own premises? Custom Adaptive has brought together experts from the areas of customer communications, data intelligence and information technology to create a company which helps businesses to engage with their customers in innovative ways. Our approach is to provide software and services in a modular

Custom Adaptive Ltd. 1 Hutton Street, Standish, WN1 2XD Adelaide House, Gas Lane, Maidenhead, SL6 1UX www.customadaptive.com Tel: (+44)7753 313203 Email: sales@customadaptive.com

| TAKEAWAY INNOVATION EXPO NOVEMBER 2013

fashion, allowing our clients to have a solution tailored to their requirements that they can adapt as their needs change.

CONTENT MATTERS Most digital displays have management systems put together around bulk advertising over a large spread of displays, suitable for large advertising firms. We concentrate around messages and delivery for companies on their own premises, talking to their own customers, which is a very different activity altogether. We are not an advertising firm,

but dynamic message and content specialists. Does your content attract attention and help people read your message? Or does it look like a poster slideshow, which people don’t notice? We work with the latest technology to bring dynamic content and movement to the displays, including time of day, event triggers, news, clocks, and live twitter feeds. Content is king, a picture speaks a thousand words and motion video attracts. Engage with your customers; don’t leave them wanting. Make that impact and keep them talking about you!

KEY FEATURES •

• •

Multiple screens can talk to each other, ensuring messages are not duplicated and are in sync with each other. Rapid setup keeps the deployment costs down. Allergy and nutrition handling are built into the design of our systems, ensuring you comply with the new European Menu Regulations coming into force in December 2014.

Screens can also be used as counterside full menu lists and window-facing displays (including store open/closed signs), while touch support is also available for interactive use where applicable. We also handle tablet and web menus, along with hospitality social media management.

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For retailers who want to increase sales

Yoyo is the smart way to Connect, Interact, and Transact with your customers Yoyo is a customer engagement platform that enables you to better know and engage your customers directly through their mobiles. Meet Yoyo at Stand T451. And come hear us explain why mobile is the future of a better customer experience

www.justyoyo.com

CJ’s Specialist o you want to expand your catering business but Vehicles have the can’t afford new premises? answer.... CJ’s Specialist Vehicles have the answer . . .

THE LOYALTY CARD THAT’S ALWAYS IN YOUR POCKET

Everybody’s familiar with loyalty card schemes, but how many times have your customers lost one or left it at home? That wouldn’t be a problem if they could use their mobile phone instead… What retailers, restaurants and takeaways most need is an easy, effective way to keep customers returning. We have a great solution: our new electronic loyalty system called YouGET shows your customers that you appreciate them by rewarding spending. It builds your relationship with consumers and encourages return visits in a friendly way, whilst attracting new customers.

CJ’s Specialist Ltd CJ’s Specialist Vehicles Vehicles Ltd

Moat Farm, Chelmsford Rd Old, Rawreth, Essex SS11 8SJ Moat Farm, Chelmsford Rd Old, orRawreth, 01268 769712/733422 07710 092390Essex SS11 8SJ Chris.cjs@live.co.uk www.sandwich-van.co.uk 01268 769712/733422 or 07710 092390 Chris.cjs@live.co.uk www.sandwich-van.co.uk

This is how it works: customers who make purchases or respond to marketing are immediately rewarded with a virtual ‘stamp’ or voucher delivered via QR code. The customer uses their smartphone (or go online) to scan the stamp onto a ‘virtual’ card. When the customer gets a full card, they turn it in for a reward. Each business sets its own value for how to earn stamps and what reward is earned.

The electronic stamp card has many advantages; it can’t be lost, you can tell how many stamps customers have at all times – and encourage them (via mobile phone notification etc.) Card almost full? Send a reminder that it will expire soon. Haven’t seen a customer in a while? Send them a voucher to promote a return visit. YouGET can go beyond the individual business, allowing cross promotion among local firms and support from branded suppliers marketing directly to consumers. The smartphone is the place to reach consumers today. Most have them, more are getting them daily and everyone keeps their mobile handy. Also, YouGET is integrated into the national what’s on, shopping and eating out website, localsecrets.com, which provides economical support marketing.

Come and see us on stand 832 in The Business Show, contact us on sales@localsecrets.com or call 0845 2071205 for a demonstration today! Specialist Vehicles Ltd

STAND 832 THE BUSINESS SHOW

Do you want to expand your catering business but can’t afford new premises?

Microwave and High-speed Combination Oven Specialists Bradshaw have over 35 years experience in the commercial microwave and high-speed oven market. We are the UK Master Distributor for Menumaster and a leading service operation for all brands of microwave and commercial catering appliances.

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The MOM’s low fat fryer, our latest innovative addition meets the needs of the more health conscious consumer. No oil, no frying, no extraction required. Low power consumption and installation costs with a low break-even equals increased revenue. A competitively priced versatile appliance ideally suited to the Takeaway Sector.

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STAND T241

CAN YOUR RESTAURANT SUPPORT MULTIVENDOR EPOS? EPOS has the power to transform the way your outlet operates, but are you making the most of it, or do you struggle to integrate different systems? These six factors will help you determine if your takeaway can support multivendor EPOS. It’s not uncommon to find restaurant chains using a mix of EPOS systems as varied as their menus: old and new, open source and proprietary, cloud and on-premise. There are a lot of reasons for this. Systems age at different times and are replaced by new solutions from new vendors. That replacement sometimes takes place at an individual restaurant, which then ripples across a franchise group or across a region. Whatever the reason, restaurant chains of all sizes, as often as not, serve themselves a fresh garden medley of EPOS.

These diverse IT environments can deliver good value. But we’ve also seen that heterogeneous EPOS is not right for every organisation. Successful multivendor EPOS environments require strategies, skills and resources devoted to maintaining diverse IT.

SIX QUESTIONS TO ASK Is a diverse EPOS environment the right choice for you? Let’s look at a few of the things to consider when answering that question.

Visit Maitre’D EPOS at Stand T241 at the Takeaway Innovation Expo to learn more, or visit http://info.maitredpos.com/multivendor-restaurant-pos to download our complete insight guide on Multivendor EPOS.

| TAKEAWAY INNOVATION EXPO NOVEMBER 2013

1) Feature mismatch: do I

4) Integration: who brings

need to implement EPOS best

everything together?

practices enterprise wide?

The list of external business decision systems with which EPOS integrates is broad: loyalty programmes, supply chain and inventory systems, online reservations systems, property management, and more.

EPOS delivers better ways of managing, organising and executing day-to-day operations. Some EPOS functionality has strategic impact on the business. With a diverse EPOS environment, you can’t implement those best practices or take advantage of new technologies across the entire business.

2) Analysis and Reporting: where does the reporting take place? Strategically, EPOS is all about the data - for analysis and reporting - that drives business decisions. Multivendor EPOS works well for companies that integrate EPOS data sources into their enterprise business intelligence system for reporting. With a single vendor solution, data from every location is analysed in standardised reports without having to create adapters, map data fields, or engage in any additional IT work.

5) Knowledge: do you have the expertise? Companies that succeed at integrating multivendor EPOS into their data network possess an expertise deep and broad, encompassing networking, security, databases, versioning, load balancing - not to mention the administration and operation of each solution.

6) Marketing programmes: who handles marketing?

cost of diverse EPOS?

If lean IT is the trend, lean marketing is the rule. The single strongest imperative to marketing success is leverage. Campaigns that work must be shared, data gathered must be merged and analysed, offers adjusted to region or location, and every pound spent stretched as wide as possible.

Multiple EPOS solutions each carry recurring maintenance costs. Companies where multivendor solutions work well absorb all the costs of maintaining multiple EPOS solutions into their integration organisation. Companies without that organisation have to absorb those costs themselves.

For more than 20 years and for over 20,000 customers, Maitre’D by Posera has been part of both diverse and standardised environments. We’ve integrated seamlessly into larger infrastructures and we’ve created smart system migration plans for companies wanting to standardise.

3) Costs: what’s the real

Ditch the back office server Embrace real time data Install accounting & loyalty plug-ins And manage it all from your phone This is the moment when Point of Sale becomes something greater.

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Revelsystems.com 07 450 805 392

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The NFFF does all this to benefit every fish and chip shop business, the more members we have the more we can do to protect, promote and support our industry.

ALL THIS FOR UNDER £3 A WEEK

Visit www.federationoffishfriers.co.uk to find out more or contact us on 0113 230 7044

Quick selling, space saving, sleek EPOS solution Manage setup and reporting anytime, anywhere with cloud back office Keep selling even when no internet Add online ordering and loyalty modules Software and hardware direct from us in the UK - no 'middle-man' Award winning in-house support

STAND T424

01302 638 621

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MINIMUM COST... MAXIMUM IMPACT

MINIMUM COST… MAXIMUM IMPACT! Food & Drink International, the voice of the industry, remains one of the most trusted sources of information for the food and drink sector. Increased innovation and a more favourable financial climate has ensured 2013 has been a highly profitable year for many food and drink businesses - and Food & Drink International has helped many celebrate their success. The foodservice sector has proven particularly vibrant and it’s an area that is often featured in the magazine’s pages. It regularly examines the new products and ingredients available to caterers and hospitality providers that offer both quality and value, as well as reviewing the new software that allow for greater traceability and safety in the sector, as well as the latest innovations in stock control, storage, display and packaging. Launched back in 1997, the magazine continues to offer the same formula that has proved hugely successful from the very first issue - combining incisive editorial with informed comment from many of the major names in the industry. Numerous blue chip companies advertise in its pages, knowing it is the perfect platform to reach an informed and interested audience. Readers of Food & Drink International are often the first to know about the latest product innovations, contract wins and trade shows that can have a vital impact on their business’ competitiveness. Food & Drink

International aims to ensure its readers are one step ahead of their rivals and can keep fully briefed on all the major issues affecting the industry. The printed magazine remains at the forefront of Food & Drink International’s success, which is read by thousands of individuals at many leading companies. It is available via subscription and also distributed at many of the industry’s leading exhibitions, such as lunch! and The Restaurant Show. It is also published online at www.fdiforum.net, allowing advertisers to enjoy huge and valuable exposure. This combination means that advertisers can enjoy extra support and value from their display advertising with a host of additional free incentives as part of the package deals available - making the message work, on various platforms, again and again. Steve Fisher, Editor of Food & Drink International, says, “Food & Drink International is the complete guide to this fast-moving, innovative and highly specialised industry! Based around incisive and authoritative information and opinion, it provides the ideal opportunity for companies to showcase their products and services to a sector hungry for new ideas.” Food & Drink International is one of the flagship publications of Business Link Magazine Group, one of the UK’s leading independent publishers. More information on the magazine can be found at www.fdiforum.net.

fdi@blmgroup.co.uk

Food&Drink I N T E R N A T I O N A L

WWW.FDIFORUM.NET

895

st an

T3 34

£ , for 3 screens £ 995 for 1 screen

digital menu board solution includes installation & 3 year warranty

Cloud-based digital menu solution using the power of Samsung Smart Signage Displays It’s widely accepted that digital signage offers tremendous benefits to restaurant owners, including; great cost savings, increased sales and it will make your restaurant look great. The problem is it has always been too expensive. Not anymore; by using the power of cloud-computing and Samsung Smart Signage we have reduced the cost of a typical 3 screen digital menu board solution by up to 50%. All you need is an Internet connection and power to be up and running, changing product information and pricing on the Samsung Smart Display from your favourite mobile device. Stop by stand T334 to see Smart Digital Menu Boards in action.

www.signagelive.com

sales@signagelive.com

The innovative KREBS Food Sprayer FAST AND EASY APPLICATION OF OIL, BUTTER FAT, RELEASING AGENTS, EGG-WASH, GLAZE, JELLY, COCOA BUTTER / CHOCOLATE MIX

FOOD FE SA

KREBS food guns provide a professional, fast and hygienic solution for applying viscous food materials - from oil and egg, to glaze and chocolate. Bakeries, Restaurants, Canteens and Fast Food businesses, including Tesco, Marriott, Hershey, Hilton and PepsiCo, use KREBS food safe sprayers to save time and materials. These Swiss made high quality electric sprayers are designed for the professional user. They will spray pretty much any viscous food material, are reliable, robust and so powerful that some customers even use them to cut bread! Much faster than brushing - no need to bleach after use or worry about brush hairs. More hygienic and uses up to 60% less material. Professional and “food grade” certified - removes toxin and reliability risks associated with DIY paint sprayers. Adjustable power and different spray nozzle patterns. Certified "food safe" by Laboratory of Zurich - each component specifically designed and assembled to comply with EU food standards.

”Using the KREBS spray guns saves production time and reduces cost significantly. My team cannot do without them!” Executive Chef, Marriott Hotel, Frankfurt

For more information: Stand T426, Takeaway Innovation Expo www.Walsh-Direct.com or call on UK 07866 020460

How about a fresh approach to Epos?

visit u s on stand T232

“having a reliable, eﬀec�ve

Delivering Epos Guest over other prime food retailers” Management Value

solu�on gave us an advantage

Wasabi, London

Making it easy for you to work around your customers needs and rewards

www.quinteksystems.com Tel: +44 (0)1344 894 550 e‐mail: sales@quinteksystems.com

 A single Epos system to

control sales and stock from user to business owner  Complete inventory control  Staﬀ management  Proven and robust hardware  Enterprise wide  Open and exible repor�ng  Tried, tested, proven  Mobile and tablet sales  Kitchen management

la compagnie des desserts

DISCOVER THE BEST CATERING SOLUTIONS FOR YOUR BUSINESS • Competitive prices • Free UK mainland deliver y • Innovative product selection

Gastrotech is proud to be showcasing at the Takeaway Expo this November 28th-29th! View selected items from our outstanding portfolio range, take full advantage of the exclusive show deals available to guests, meet the Gastrotech team and find out more about the state-of-the-art solutions we have available for all your catering needs.

0207 9286967 0122 7274757 sales@gastrotech.co.uk info@gastrotech.co.uk