ANNUAL REPORT 2022
Area Agency on Aging
ENRICHING THE QUALITY OF LIFE
for older adults, caregivers, and diverse populations through partnering with our community to foster innovative programs and services.
LETTER FROM THE CEO
Our dedicated, passionate team successfully reinforced our prestigious position as the nation’s only accredited Area Agency.
Earning Council on Accreditation (COA) certification is not easy, but we are committed to maintaining that achievement as we have done continuously since 2006.
The intensive process requires submitting comprehensive support evidence, and a two day COA site visit to review documents and files. Additionally, in-depth interviews are conducted with management, staff, board members and clients.
Our most recent efforts produced outcomes including meeting best practices in Service Delivery Standards, Administration and Management Standards, and Program Standards. Every Area Agency program qualifying for accreditation received the certification: Benefits Assistance, DOVES®, ElderVention® Clinical, ElderVention® Prevention, Family Caregiver Support, HIV Care Directions®, MOSAIC®, Long-Term Care Ombudsman, and the 24-Hour Senior HELP LINE.
Accreditation pays dividends not just for our clients, who can be confident they are receiving quality services that have met best practice standards, but also for the Agency itself as it gives us deemed status with the Arizona Department of Health Services for our behavioral health program and makes a positive impact on grant and proposal submissions.
Achieving accreditation reflects the commitment and hard work of our incredible team of professionals, for which I am deeply grateful.
During the past year we also continued adapting to the COVID pandemic to ensure consistent and creative delivery of services and resources to meet our clients’ needs.
We were so successful with developing pandemic specific programs that we have added them to our roster of regular services. They include:
• elderTRIP - logged more than 20,000 rides to medical appointments using ride-share options;
• elderSHOP - door-to-door grocery shopping service doubled its client base;
• Operation HOPE - delivered more than 10,000 food boxes with fresh produce, meat, eggs and cheese;
• Goods2Home - with new funding from the City of Phoenix and in partnership with Attentive Home Health, added to our ability to provide household cleaning kits to senior housing sites;
• elderCONNECT - expanded access to technology for older adults with tablets from iN2L.
Replicating a successful model we have used for respite services since 2006, we started a new Friends & Neighbors Program as an innovative response for those waiting for homemaking services. This allows clients to choose their own worker and reimburse them, rather than having to rely on a contracted agency.
Looking forward to what we hope is a post-pandemic environment, we will be assessing the results of our every-four-year needs assessment and continue planning for improvements and expansion of services.
I am truly appreciative of your ongoing support for the great work being done in our community.
Sincerely,
Mary Lynn Kasunic President and CEO
ANNUAL REPORT 2022 2 AREA AGENCY ON AGING
COMMUNITY PARTNERS
Area Agency on Aging’s service providers create an extended network of support to help us care for those in need.
AIRES, LLC
Alarys Home Care
All Ways Caring HomeCare
Alzheimer’s Association of Arizona
Arbor Rose Senior Care
Arcadia Home Care & Staffing
Arizona Care Providers
Arizona Senior Citizens Law Project
Arizona YWCA Metro Phoenix
Aster Aging, Inc
Attentive Home Health
AZCEND
Banner Health
Benevilla
Chicanos Por La Causa
City of Avondale
City of Buckeye
City of Phoenix
City of Surprise
City of Tolleson
Devoted Guardians
Devoted Guardians Home Health
Duet: Partners in Health & Aging
Foothills Caring Corps
FSL Programs
Home Sweet Homecare, LLC
HonorHealth
Jewish Family & Children’s Services
Just for You Transportation
Kiwanis Club of New River
Live Well Senior Care, LLC
Marc Community Resources
Maricopa County Human Services
MD Home Assist
Oakwood Creative Care
Selrico Services
SunTree Center
SYNERGY HomeCare
East Valley
SYNERGY HomeCare
North Valley
Tempe Community Action Agency
The Salvation Army
Town of Gila Bend
Town of Guadalupe
Valley Center of the Deaf
Your Angel On Duty
122,000 OVER
PEOPLE SERVED IN MARICOPA COUNTY
ANNUAL REPORT 2022 AREA AGENCY ON AGING 3
PROGRAMS AND SERVICES
The Agency offers over 50 innovative programs and services that connect the community with assistance, resources and care.
63,135 calls responded to by the 24-HourSenior HELP LINE
Clients Served ALTCS Family Caregiver SAIL Hours of Service 144 164 102 92,674 ADULT DAY HEALTH CARE Clients Served Members Hours of Service Volunteers Hours of Service 840 17 10,851 54 730 AMERICORPS® CARING CIRCLES BENEFITS ASSISTANCE Clients Served Volunteers Hours of Service 13,475 47 5,316 Clients Served APS CARE COORDINATION 153 CARE COORDINATION Family Caregivers Clients Served Grandparents Raising Grandchildren Kinship Care Clients Respite Clients Served Hours of Service Support Groups 550 730 470 69,620 15
ANNUAL REPORT 2022 4 AREA AGENCY ON AGING
1,662,348 MEALS DELIVERED IN MARICOPA COUNTY
CARE DIRECTIONS® Case Management Clients Served Central Eligibility Clients Served Housing Information & Advocacy Clients Served Medical Co-Pays and Premiums Clients Served Transportation Clients Served Trips Bus Passes Provided 2,439 4,881 751 489 321 4,156 216 CARE TRANSITIONS Healing at Home Clients Served Mercy Care Acute Clients Served Mercy Care LTC Clients Served 195 1,171 245 CONGREGATE MEALS Participants Meals 5,368 214,605 DOVES® Community Support Groups New Participants Sessions Transitional Housing Residents Bednights Provided Graduates Mobile Advocacy Clients Served Interim Housing Participants Bednights Provided Volunteers Hours of Service 166 45 4 59 14 83 7 75 34 200 3 42 ELDERVENTION® Clinical Clients EMPOWER Participants Hoarding Therapy Groups Participants Matter of Life Presentations Participants Mental Health First Aid Presentations Participants Rx Matters Presentations Participants SafeTalk Presentations Participants FRIENDS & NEIGHBORS HOMEMAKER Clients Served EYEGLASSES Clients Served ANNUAL REPORT 2022 AREA AGENCY ON AGING 5 31 50
26 145 22 5,341 8 295 4 748 8 149
PROGRAMS AND SERVICES
Area Agency on Aging relies on the assistance of volunteers to help us connect to those most in need in our community.
Aging Mastery Series of Workshops Participants Chronic Pain Self-Management Series of Workshops Participants Diabetes Empowerment Education Program Series of Workshops Participants Diabetes Self-Management Series of Workshops Participants Eat Smart Live Strong Series of Workshops Participants Geri-Fit® Fitness Sites Participants Matter of Balance Series of Workshops Participants Mind Over Matter Series of Workshops Participants Walk with Ease Series of Workshops Participants
HEALTH PROMOTION
ANNUAL REPORT 2022 6 AREA AGENCY ON AGING
HOME DELIVERED MEALS Clients Served ALTCS APS Care Transitions Healing @ Home MOSAIC® Program SAIL Pandemic Meals 716 39 326 115 505 4,294 3,186 1,662,348 93 LEGAL ASSISTANCE Arizona Senior Citizens Law Project Clients Served Hours of Service Area Agency on Aging Clients Served Hours of Service 325 4,474 1,020 1,397 MOSAIC® REFUGEE PROGRAM Clients Countries Represented Citizenship Classes Students New Citizens Volunteers Hours of Service 505 18 2 41 64 8 592 HOME REPAIR Clients Served 1 24 2 17 7 95 3 12 1 4 16 210 4 45 4 30 1 6
OMBUDSMAN Complaints Resolved Consultations Assisted Living Visits Skilled Nursing Visits Volunteers Hours of Service 1,715 2,827 2,236 558 26 295 PANDEMIC RESPONSE PROGRAMS elderCONNECT Clients Served elderSHOP Clients Served elderTRIP Clients Served Trips Goods2HOME Clients Served Goods4HOME Clients Served Operation HOPE Clients Served Telephone Reassurance Client Served 35 88 882 15,341 147 475 292 168 SAIL Case Management Clients Served Hours of Service Attendant Care Clients Served Hours of Service Homemaking Clients Served Hours of Service Home Nursing Clients Served Hours of Service 4,813 32,269 977 91,259 1,146 36,509 39 333 TRANSPORTATION Clients Served Trips 305 12,861 VOLUNTEER COORDINATION Clients Served Volunteers Hours of Service 1,388 489 28,260 24-HOUR SENIOR HELP LINE Calls Received Emails Received Caregiver Resource Zones Emergency Alerts Clients Served 63,135 1,640 33 749 ANNUAL REPORT 2022 AREA AGENCY ON AGING 7 199 11,374 SAIL Continued Personal Care Clients Served Hours of Service
AREA AGENCY ON AGING
Celebrates continual certification by the Council on Accreditation since 2006
Meeting Standards of Best Practice to Improve Service Delivery
24-HOUR SENIOR HELP LINE
BENEFITS ASSISTANCE
DOVES®
ELDERVENTION® CLINICAL
ELDERVENTION® PREVENTION
FAMILY CAREGIVER SUPPORT
HIV CARE DIRECTIONS®
LONG-TERM CARE OMBUDSMAN
MOSAIC® ELDER REFUGEE
COMMUNITY DONORS
Area Agency on Aging is indebted to our community donors.
$300,000 AND ABOVE
United Healthcare of Arizona
$25,000 TO $60,000
Arizona Community Foundation
Blue Cross Blue Shield of Arizona
Satterberg Foundation
Tempe Community Council
$10,000 TO $24,000
Allen-Heath Memorial Foundation
Aunt Rita’s Foundation
Can Do Now Foundation
SCAN Health Plan Foundation
Sonora Quest Laboratories
Vitalyst Health Foundation
$5,000 TO $10,000
AZ Republic/12 News Season for Sharing
City of Goodyear
Meals on Wheels/Campbells Soup
Sun City Rotary
Unity Church of Phoenix
$1,000 to $5,000
Congregational Church of Sun City
Fry’s Food Store/Kroger Co. Foundation
Shepherd of the Desert Mission Endowment Fund
Sun Lakes United Methodist Church
The Mahoney Group
UP TO $1,000
Amazon Smiles
Charities Aid Foundation of America
Desert Palms Presbyterian Church
Don & Mary Opila Family Trust
HRRVC Chapter #309
Nancy Schapiro Trust
Spirit of Grace Lutheran Church
State Employees Charitable Campaign
ANNUAL REPORT 2022 10 AREA AGENCY ON AGING
INDIVIDUAL DONORS
Area Agency on Aging is grateful for the many caring and generous individuals.
$1,000 +
Eileen Birin
Jamie Craig Dove
Melissa Elliott
Roger & Paulett Ellis
Scott Hawthornthwaite
Cathy Horning
Mary Lynn Kasunic
Michael & Sophia Rhodes
Joanne Schust
Tom Soldat
Karen Vanaskie
Joanne Barrett
Edith Berry
Jackie Broderick
Linda Brown
Jennifer Cuevas
Diane Curll
Susan Doubek
Dean Drake
Ana Flores
Lisa Harville
Donna Heppermann
Anna Hershkowitz
Gerry Kroloff
Christine Liberato
Stephen Myers
Manolo Nicdao
Sally Ortega
Hernan Meneses & Claudia Otalora
Kathleen Pagels
Judy Petersen
Douglas Rachel
Kirk & Sandra Ressler
Christopher Savage
Michelle Selsor
Murray & Sharon Siegel
Beverly Tarpley
Amanda Vitolo
Patrick Waugh
Mary Wood
ANNUAL REPORT 2022 AREA AGENCY ON AGING 11
$500 - $999
INDIVIDUAL DONORS
Roland Seasonal
Margret “Suzy” Seibert
Gulab Shah
Darlene Smith
Regan Smith
Ava Stanford
Linda Stroud
Rosa Leigh & Michael Sullivan
Betty Tabisz
Michelle Taplar
Robert Tazioli
Jan Umhay
Dr. Johannah Uriri-Glover
Trinh Mai Vu
$250 - $499
Erica Aeed TeKampe
Michael Ashton
Michelle Ashton
Frances Atkinson
Pattie Austin
Myra Baum
Arnold Becker
Marcia Beecroft
Marjorie Blum
Michael Brown
Hillary & Al Brown
Nadia Cassanguir
Jaycene Cassata
Leah Chisholm
Mary Coalson
Matthew Conner
Tamara Denny
Dee Dorn
Juli Doyle
Robert Emmelkamp
Linda & Fred Femiano
Marilyn Flaherty
Carla Flores
Kathy Flores
Bonnie Ford
Melissa Frey
Alice Ghareib
Carol M. Hansen
Vikki Harvey
Barbara Kaifesh
Sara Katz-Imadali
Lisa Kazan
Carolyn Lane
Anita Loehr
Judy McFadin
Tim Meenan
Carol Menichelli
Gene Nance
Cyndi Patterson
Darlene Perry
Annette C. Petzel CFP
Carol Poole
Sue & Ron Rankin
Vickie Robinson
Kathleen Schanus-Gohl
Robert Walsh
Antoinette Whitrock
Ilkalelia Williams
Janine Zinke
$99 - $249
Alfredo Alvarez
Roger Baer
Maira Banuelos
Juan Barreto Jr.
Carol Bemis
Lynne Beverly
Bill Blaney
Darlene Boles
John & Linda Bylow
Karon Cada
Doris Caesar
Scott & Alicia Campbell
Vicki Lynn Campbell
Carole Carpenter
Peggy Cohen
Barry Cook
ANNUAL REPORT 2022 12 AREA AGENCY ON AGING
Robbin Coulon
Cindy DePonti
Lidia Dickinson
Heidi Donniaquo
Don Eginton
Jerome Feuer
Susan Fischer
Harry Garewal
Ali Gill-O’Hara
Virginia Ginter
Mitch Glasser
Marty Goodman
Michael Harper
Tania Hernandez
Titiana Hopkins
Judy Huyge
Joan Jones
Patrick Jordan
Marcia Juszkiewicz
Lizzie Kazan
Karen Keith
Randy Koeppen
Jeff Kulaga
Cristina Kuttler
Dennis Lilleberg
Edward Lockett Jr.
Audrey Lubin & Alison Lubin-Long
Laura Macias
Cherise Matilla
Ethel McCarty
Marco Mendoza
Michele Michaels
Allan Miller
Patricia Miltimore
Pitchou Mulongo
Penny Muscati
Nicole Pezzella
Donley R. Pochop
Karen Richards
Bryan Riley
Luane Rosen
George Rosenberg
Molly Roth
Neela Sastry
Alan Schafer
Debora Schwartz
Phil Seeger
Regina Shore
Deena Sigel
Ruben Silvas
Carol Tveit
Joseph & Joan Welty
Roxann Whitney
Up to $99
Lorraine Aldaz
Julie Arnold
Brienna Bruce
Judith Clark
Quincy Cobbin
Deena Galante
Melissa Garza
Alfredo Gonzalez
Dara Hamilton
Angelica Haro
Kim Kelly
Larry & Barbara Laursen
Lise Lindsay
Jill Longbottom
Michael & Marlene Lorraine
Adrian Manzo
Cheryl Marino
Marie Martinez
Grecia “Adi” Arce Mendivil
A.K. Moorhouse
Donna Muse
Derek Oetken
George Ossavou
Maria Olga Palacios-Altares
Agueda Pena
Ellen Perkins
Aleia Pope
Teresa Recker
Gloria Reigel
Biljana Rodich
Bayleigh Roth
Susan Rubin
Cindy Saverino
Tom Taknan
Taylor Terhune
Tami Whinery
Jacqueline Witt
Wyman Wong
Paty Zurita
ANNUAL REPORT 2022 AREA AGENCY ON AGING 13
REVENUES
FEDERAL
Nutrition Services Incentive Program
Older Americans Act
Social Services Block Grant
OTHER FEDERAL
Administration for Community Living
Lifespan Respite
Arizona Department of Economic Security: Refugee Resettlement
SHIP/Senior Medicare Patrol/MIPPA
Arizona Long Term Care System (ALTCS)
CDC/Arizona Department of Health Services
HIV Prevention Services (PrEP)
Corporation for National and Community Services: AmeriCorps®
Department of Justice/VOCA/DPS
HRSA/Maricopa County: Ryan White Title I/Part A
HRSA/Maricopa Integrated Health Systems:
Ryan White Title IV/Part D
Maricopa County/ARPA
Maricopa County Dept. of Public Health:
Ending HIV Epidemic
National Institute of Justice/Urban Institute
SAMHSA/AHCCCS: ElderVention®
U.S. Department of Housing and Urban
Development: HIV Services
Provider Federal Contribution
STATE OF ARIZONA
Arizona Department of Economic Security: APS Care Coordination
Domestic Violence Mobile Advocacy
Independent Living Supports
Ombudsman
NON-FEDERAL IN-KIND
VOCA
Provider In-Kind
NON-FEDERAL CASH
Arizona Community Foundation Caring Circles
MOSAIC® Refugee Program
Scottsdale Home Delivered Meals
Arizona State University-Respite
Aunt Rita’s Foundation
Blue Cross/Blue Shield - Mobilize AZ
Care 1st Health Plan
City of Goodyear - Goods4Home
City of Phoenix - Goods2Home
City of Tempe - Home Care
Clinical Noridian Platinum
MOW
Satterberg Foundation - MOSAIC®
SCAN Health Plan - HIV Care
PROJECT INCOME
ANNUAL REPORT 2022 14 AREA AGENCY ON AGING
Respite
Justa Center
DOVES®
Mercy Care - Care Transitions
of America/Campbell Soup
Directions®
Tablets Vitalyst Health Foundation - Vision Provider NonFederal Cash
United Healthcare -
Client Fees Donations and Cost Shares Provider Contributions $32,309,149 7,500 6,600 34,500 55,237 15,000 57,640 3,675 7,200 132,195 50,961 20,863 12,000 12,000 483,000 8,667 32,000 15,000 300,000 6,000 5,967,251 $581,738 26,227 60,000 593,169 2,814,803 49,452 125,151 323,877 2,227,246 112,723 4,001,759 48,555 32,892 142,778 160,322 1,014,823 669,867 26,245,764 5,393,519 $11,733,776 $3,691,735 116,356 54,337 2,200,933 1,068,972 251,137 97,176 1,994,339 $2,091,515 $7,227,289 35,719 94,256 451,762 $57,635,202 TOTAL REVENUES
EXPENSES
ANNUAL REPORT 2022 AREA AGENCY ON AGING 15
Adaptive Devices Administration Adult Day Health Care Advocacy AmeriCorps® APS Care Coordination Benefits Assistance Program Care Directions® Case Management Central Eligibility Pharmaceutical Assistance Housing Transportation Care Transitions Care 1st Mercy Care Community Education & Information Congregate Meals ElderVention® 614,767 2,998,183 6,842,922 322,651 125,151 514,079 855,700 1,812,116 497,859 127,717 14,604 176,003 3,675 483,000 1,716,759 3,718,165 142,778 Home Delivered Meals Information & Referral Legal Assistance Lifespan Respite Mobilize AZ MOSAIC® Refugee Program Multi Purpose Senior Centers Ombudsman Program Development Respite SAIL Case Management SAIL Home Care Transportation Volunteer Management Services 14,017,252 1,239,157 476,167 26,227 57,640 515,523 2,508,368 1,068,972 929,787 2,248,346 5,566,608 4,930,400 1,150,802 717,719 TOTAL EXPENDITURES $57,635,202 Non-Federal 17% State 6% Federal 77% elderCONNECT elderSHOP EMPOWER Family Caregiver Support Program Goods2Home Health Promotion 300,000 51,407 32,892 355,701 132,195 343,912
BOARD OF DIRECTORS & ADVISORY COUNCIL
BOARD OF DIRECTORS
Harry Garewal, Chair
Anna Hershkowitz, Vice Chair
Kerry Halcomb, Secretary
Jeannine Berg, Treasurer
Mary Lynn Kasunic
President & CEO
Peggy Bilsten
ADVISORY COUNCIL
Ava Stanford, Chair
Lindy Garewal, Vice Chair
Nancy Bivins
Marge Cook-Dixon
Katherine Emery
Randall Furrow
Henry Blanco
Elton Bordenave
Luis Cruz
Cyndy Gaughan
Virginia Ginter
Angelia Hill
Melissa Johnson
Pam Mokler
Debora Norris
Allie Peckham
Tobias Pierce
Karen Vanaskie
Jane Lange
Karen O’Donnell
Jody Pelusi
Lupe Solis
Luz Sarmina
DOVES ® BOARD OF DIRECTORS
Melissa Flint, PsyD., Chair
Donna Wirtel, Vice Chair
Sarah Gallimore, Secretary/Treasurer
Mary Lynn Kasunic
President & CEO
Ryan House
John Norris
Mildred Banovic, Honorary Member
Joe Contadino, Honorary Member
Don Ritchie, Honorary Member
ANNUAL REPORT 2022 16 AREA AGENCY ON AGING
Area Agency on Aging, Region One
1366 E. Thomas Road | Ste. 108 | Phoenix, AZ 85014
Tel: 602-264-2255 | Fax: 602-230-9132
For the hard of hearing and deaf
Toll Free: 888-783-7500
Text: 520-775-1899 (Short Message Service)
AAAPHX.ORG
